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8-K - FORM 8-K - BROADRIDGE FINANCIAL SOLUTIONS, INC.d627723d8k.htm
November 2013
Continued Market Leadership
through Execution and Innovation
Investor Presentation
©
2013 Broadridge Financial Solutions, Inc.
Broadridge and the Broadridge logo are registered trademarks of Broadridge Financial Solutions, Inc.
Exhibit 99.1


1
Forward-Looking Statements
Use of Material Contained Herein
Explanation of the Company’s Use of Non-GAAP Financial Measures
In certain circumstances, results have been presented that are not generally accepted accounting principles measures
(“Non-GAAP”) and should be viewed in addition to, and not as a substitute for, the Company’s reported results. These
Non-GAAP measures are indicators that management uses to provide additional meaningful comparisons between
current results and prior reported results, and as a basis for planning and forecasting for future periods.  In addition,
Broadridge believes this Non-GAAP information helps investors understand the effect of these items on reported results
and provides a better representation of the Company’s actual performance.  Accompanying this presentation is a
reconciliation of these Non-GAAP measures to the comparable GAAP measures. 
The information contained in this presentation is being provided for your convenience and information only.  This
information is accurate as of the date of its initial presentation.  If you plan to use this information for any purpose,
verification of its continued accuracy is your responsibility.  Broadridge assumes no duty to update or revise the
information contained in this presentation.  You may reproduce information contained in this presentation provided you do
not alter, edit, or delete any of the content and provided you identify the source of the information as Broadridge Financial
Solutions, Inc., which owns the copyright. 
Broadridge and the Broadridge logo are registered trademarks of Broadridge Financial Solutions, Inc. 
This presentation and other written or oral statements made from time to time by representatives of Broadridge
may contain “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995.
Statements that are not historical in nature, and which may be identified by the use of words such as “expects,” 
“assumes,” “projects,” “anticipates,” “estimates,” “we believe,” “could be” and other words of similar meaning, are
forward-looking statements. In particular, information appearing in the “Fiscal Year 2014 Financial Guidance”
section are forward-looking statements. These statements are based on management’s expectations and
assumptions and are subject to risks and uncertainties that may cause actual results to differ materially from those
expressed. These risks and uncertainties include those risk factors discussed in Part I, “Item 1A. Risk Factors” of
our Annual Report on Form 10-K for the fiscal year ended June 30, 2013 (the “2013 Annual Report”), as they may
be updated in any future reports filed with the Securities and Exchange Commission. All forward-looking
statements speak only as of the date of this presentation and are expressly qualified in their entirety by reference to
the factors discussed in the 2013 Annual Report. These risks include: the success of Broadridge in retaining and
selling additional services to its existing clients and in obtaining new clients; Broadridge’s reliance on a relatively
small number of clients, the continued financial health of those clients, and the continued use by such clients of
Broadridge’s services with favorable pricing terms; changes in laws and regulations affecting Broadridge’s clients or
the investor communication services provided by Broadridge; declines in participation and activity in the securities
markets; any material breach of Broadridge security affecting its clients’ customer information; the failure of
Broadridge’s outsourced data center services provider to provide the anticipated levels of service; a disaster or
other significant slowdown or failure of Broadridge’s systems or error in the performance of Broadridge’s services;
overall market and economic conditions and their impact on the securities markets; Broadridge’s failure to keep
pace with changes in technology and demands of its clients; Broadridge’s ability to attract and retain key personnel;
the impact of new acquisitions and divestitures; and competitive conditions. Broadridge disclaims any obligation to
update or revise forward-looking statements that may be made to reflect events or circumstances that arise after
the date made or to reflect the occurrence of unanticipated events, other than as required by law.


2
Broadridge Overview


3
Leading provider of Investor Communications and Technology-Driven Solutions to banks, broker-
dealers, mutual funds, and corporate issuers globally
We have strong positions in large and attractive markets with lots of room to grow
We have a balanced and diverse product portfolio across related businesses:
Bank/Broker-Dealer Communications and Issuer Services
Mutual Fund and Retirement Solutions
Bank/Broker-Dealer
Technology
and
Operations
We
will
grow
this
portfolio
by
capitalizing
on
three
disruptive
market
macro-trends:
Digital
transformation
of
Investor
Communications
-
digital
technologies
that
enable
lower
cost,
higher touch interactions
Cost
Mutualization
-
tremendous
industry
drive
to
standardize
duplicative,
non-differentiating
industry costs
Intelligence
created
from
our
unique
Data
-
enables
us
to
provide
clients
unrivaled
intelligence
and
create
unique
value
through
our
network
and
data
We
will
do
so
with
a
combination
of
organic
growth,
partnerships
and
acquisitions
As we move to the next phase of our journey we will target our opportunities across our related
businesses as follows…
Broadridge’s Strategic Vision and Journey to
Drive Top Quartile Stockholder Returns
This balanced approach, including a meaningful dividend and opportunistic share repurchases, expected
to drive top quartile total stockholder returns


4
Bank/Broker-Dealer
Communications and
Issuer Services
We enable the global
financial services industry to
communicate private and
significant information
securely and cost effectively
Broadridge’s Business Unit Strategy
Bank/Broker-Dealer
Technology and Operations
We are a scalable technology
services provider of equity and fixed
income processing to North
American sell side institutions with a
growing international and buy side
presence
We will leverage the jointly launched
post-trade processing platform with
Accenture to scale our unique 50-
market platform globally while
continuing to drive our core
solutions and addressing new 
needs in adjacent markets (e.g.
fixed income, buy-side, derivatives)
We will lead the adoption of
digital and “big data”
capabilities to enhance
investors’, brokers’
and
corporate issuers’
efficiency
and decision making and
expand our offerings to provide
other communications of equal
significance
Mutual Fund and Retirement
Solutions
We are a rapidly growing
provider of data-driven reporting,
trade processing, compliance,
401k, and marketing solutions to
the mutual fund, retirement and
insurance industries across the
entire transaction lifecycle
Today
Focus of
the
Journey’s
next
phase
Leading provider of Investor Communications and Technology-Driven Solutions to banks,
broker-dealers, mutual funds, and corporate issuers globally
ICS-BBDI
ICS-Mutual
Funds
SPS
We will add new data-driven
capabilities to enable deeper
linkages between mutual funds
and their broker-dealer
distribution partners by fully
leveraging our unique network
serving the brokerage industry,
which continues to lead mutual
fund distribution


5
We are a Leader in a Number of Large
and Attractive Markets 
Investor Communication Solutions
Securities Processing Solutions
U.S. and Global Banks/Broker-
Dealers Regulatory Communications
U.S. Banks/Broker-Dealers
Transactional Communications
U.S. Corporate Issuer Regulatory
Communications
U.S. Brokerage Processing
U.S. Fixed Income Processing
Canadian Brokerage Processing
International Brokerage Processing
Our leadership positions contribute to our
growing recurring fee revenues


6
HORIZON 1
Extend and defend existing core businesses
Time (years)
Throughout our Journey, we will Continue
to Enhance our Capabilities to Drive Growth
HORIZON 3
FY10
~
90%
FY14F
~
70%
FY10
~
10%
FY14F
~
30%
FY10
0%
FY14F
~
.1%
* Percentage of Recurring Fee Revenue by Growth Horizon from FY10 to FY14 Forecast
*
*
*
Disruptive, transformative and longer term
businesses
Examples: Macro-trends-
digital comm., cost
mutualization, unique data
Adjacencies to build and expand emerging
businesses
Examples: Tax, asset data, mortgage backed
trading systems
HORIZON 2
Examples: Equity and mutual fund proxies, equity
and fixed income processing


7
Investor Communication Solutions (ICS)


8
Mutual Fund—Natural adjacencies
Transaction reporting
Imaging and workflow, etc.
Mutual Fund—Core
Retirement processing
Data aggregation
Marketing communications
Proxy/solicitation
Large and attractive markets –
Investor
Communications is a $10B+ market
BBD—Emerging products
Global proxy and communications
Tax reporting and outsourcing
Security class actions
Advisor services
Bank/Broker-Dealer (BBD)—Core
Regulatory communications
(proxy, interims, etc.)
Customer communications
(transaction statements, etc.)
Total addressable market $10B+ fee revenue
Issuer
Transfer agency
Shareholder analytics
Investor communications
BBD—Natural adjacencies
Enterprise archiving
On-boarding
International tax reclaim
$1.3B
$0.9B
$2.0B
$3.0B
$1.8B
$1.7B
Sources: BCG, Bain, Patpatia, Broadridge estimates


9
ICS Operates a Unique Business Systems
Processing Model
Proxy
and
Interim
processing
system
is
the
“plumbing”
supporting
the
voting
process for corporate governance 


10
Increase in electronic distribution
reduces postage revenue and
increases profits
ICS has a Diversified Revenue Base
ICS is highly resilient due to our deep customer relationships with our
Bank/Broker-Dealer clients
By
product
Broad client base
1
Financial metrics and statistics are for FY13 ended 6/30/13
Banks
Broker-Dealers
Mutual Funds
Corporate Issuers
Other
$151M
(9%)
Fulfillment 
$143M
(8%)
Transaction
Reporting
$165M
(9%)
Interims
$191M
(11%)
Proxy 
$356M
(20%)
1
Distribution 
$755M  (43%)
Primarily
Postage


11
ICS-Bank/Broker-Dealer Communications
What We Do:
Regulatory communications
Beneficial proxy and interims for equities
Beneficial mutual fund compliance
communications
Customer communications
Transaction statements, trade confirmations
and other reporting
Global and emerging products
Advisor services
Global proxy and communications
Tax reporting and outsourcing
Securities class actions
Competitive Advantages:
Indispensible data hub with established
relationships with majority of BBDs
Strong market position and innovative
leadership
First/only certified voting results
First e-delivery, phone, web and mobile voting
platform
Proprietary systems, network and
databases
ProxyEdge®
institutional voting and record
keeping platform
Preference and consent database
Unmatched scale with highest level data
security (ISO 27001)


12
What We Do:
Beneficial proxy service
Registered shareholder communications
Registered proxy services
Interim communications
Transfer agency (TA)
Stock share registry, ownership
transfers and dividend calculation
Enhanced issuer solutions
Shareholder analytics
Virtual shareholder meetings
Shareholder Forums
Global proxy services
Competitive Advantages:
Market Position
only full service provider of      
shareholder communications to all types of
shareholders
Unmatched Scale
able to leverage one billion plus
shareholder communications annually as well as
record-keeping, corporate actions and other
shareholder account servicing
Unmatched Data
unique dataset of investors and
positions allows Issuers to more effectively reach
their shareholders
Thought Leadership
unmatched expertise to
innovate the proxy process and help guide
Issuers through a complex regulatory
environment
ICS-Issuer Services
12


What We Do:
Mutual Fund trade processing in the
defined contribution/trust space
(Matrix)
Data aggregation and analytics
(Access Data)
Marketing/Regulatory
communications including content
(NewRiver)
Registered proxy and solicitation
services
Competitive Advantages:
Long-standing relationships across
industry
Serve every mutual fund and majority of
banks/broker-dealers
Unique data capabilities
Proprietary platform to allow mutual funds to
understand their clients
Innovative business applications that address
unique industry issues such as compliance
and distribution payments
Largest electronic repository for mutual fund
regulatory data
Industry-leading ICS products with
unmatched scale
Leverage to create cost-effective products for
mutual funds
ICS-Mutual Fund and Retirement Solutions
13


14
Securities Processing Solutions (SPS)


15
Sources: Tower Group, Chartis, Aite, IM2, Broadridge internal estimates
Technology and Operations spend adds 
~$14B to our SPS addressable market
Securities and investment firms’
overall technology and operations
spend is over $100 billion and growing at 5%
$1.2B
$2.8B
~$5.0B
Adjacent markets
Middle-office
Buy-side services
Derivatives processing
Fixed Income market
data and analytics
~$5.2B
North American BPO
Middle-
and back-office
Data center services
Select corporate functions
US Brokerage Processing
Core equities and fixed income
Global Processing
Core equities and fixed income
Global BPO
Reconciliations
Total addressable market ~ $14B fee revenue


16
Broadridge global processing behind the scenes
Broadridge simplifies complex processes


Fixed Income (~16%)
Transactions, $57M
Non-transactions, $50M
Equity
(~74%)
Transactions, $127M
Non-transactions, $359M
Outsourcing
(~10%)
$69M
Securities Processing North America Market Share
Overview
1
1. All market share information is based on management’s estimates and is part of much larger
market. No attempt has been made to size such market
M
A
R
K
E
T
S
H
A
R
E
FY13 Product Revenues
Equity Processing Client Volume
U.S. $ Fixed Income Client Volume
Operations Outsourcing
Broadridge
~30%
Competitors
~20%
In-house
~50%
Broadridge
~7%
Untapped
Market
~93%
(>$1 Billion)
Competitors
~2%
In-house
~43%
Broadridge
~55%
17


18
SPS’s Client Base is Diversified Across
Large Financial Institutions
SPS client relationships are stable in volatile markets
Top
Equity Processing
Fixed Income
Clients
Retail
Institutional
Processing
Apex Clearing
Bank of America/Merrill Lynch
Barclays Capital Services
BMO Nesbitt Burns
CIBC World Markets
Deutsche Bank
E*Trade Group
Edward Jones
Jefferies & Company
JP Morgan Chase
Nomura
Royal Bank of Canada
Scotia Capital
Societe Generale
UBS Securities
Outsourcing
Note: The above schedule is an alphabetical listing of the top 15 clients (measured by revenue), which represented approximately 60% 
of Securities Processing Solutions revenues in FY13


19
SPS-Technology and Operations
Competitive Advantages:
Best-of-breed processing solutions
Leading global platform
Broad asset class coverage
Broad suite of add-on or point solutions
Desk top applications used by brokers
and traders
Workflow and reconciliation
applications
Data aggregation and warehousing
tools
Industry-leading global business process
outsourcing (BPO) solutions
What We Do:
Unique global technology platform
provides processing access to over 50
countries
Breadth of asset classes on single
“platform”
Flexible business model that can be
tailored to unique client needs
Trusted brand
Leading market position and scale


20
Financial Strategy


21
Our Financial Strategy is a key part of our
value creation strategy
Target paying out 40% of net earnings in dividends, but
expect
no
less
than
84
cents
per
share
annually
(subject
to
quarterly Board approval)
Organic growth with limited financial risk
Avoid significant balance sheet risk
Invest in projects delivering at least 20% IRR
Tuck-in acquisitions with clear growth profile and returns
Accretive to growth, margins, and earnings
>20% IRR in conservative business case
Long-term investment-grade debt rating
Adjusted Debt/EBITDAR ratio  target is 2:1
Excess cash used opportunistically to offset dilution and
reduce share count through buybacks
1. Adjusted Debt/EBITDAR ratio calculated as (Debt + 8x Rent Expense) / (EBITDA + Rent Expense)
1


22
Appendix


23
Key Financial Drivers
1Q
Actual
FY14
FY14
FY13
Range
Growth Drivers as a % of Recurring Revenues
Closed Sales
(Recurring)
8%
6%
7-8%
Client Losses
(2%)
(1%)
(3%)
Net New Business
6%
5%
4-5%
Internal Growth
(a)
4%
(1%)
0
-1%
Organic Growth
10%
4%
4-6%
Acquisitions
1%
0%
1%
Total Recurring Revenue Growth
11%
4%
5-7%
Growth Drivers as a % of Total Revenues
Recurring Revenue
7%
3%
2
-4%
Event-Driven
(b)
2%
1%
~0%
Distribution
(c)
2%
2%
~0%
FX/Other
(1%)
0%
0%
Total Revenue Growth
10%
6%
2
-4%
EBIT Margin
(Non-GAAP)
13.8%
14.8%
15.8 -
16.4%
EPS
(Non-GAAP)
$0.39
$1.88
$2.00
-2.10
(a) Internal Growth includes SPS Equity & Fixed Income Trades, ICS Equity & Mutual Fund Stock Record Growth, Transaction Reporting and Time & Materials
(b) Event-Driven includes ICS Proxy Contest/Specials, Mutual Fund Proxy and Marketing Communications
(c) Distribution includes pass-through fees from Matrix


24
Broadridge Q1 FY14


25
Broadridge FY14 Guidance


26
Cash
Flow
–Q1
FY14
Results
and
FY14
Forecast
Three Months Ending
September 2013
Low
High
Free Cash Flow
Net earnings from operations (GAAP)
44
$                             
233
$           
246
$           
Depreciation and amortization (includes other LT assets)
23
100
110
Stock-based compensation expense
5
33
35
Other
(2)
(5)
5
Subtotal
70
361
396
Working capital changes
(71)
(5)
5
Long-term assets & liabilities changes
(4)
(50)
(40)
Net cash flow (used in) provided by operating activities
(5)
306
361
Cash Flows From Investing Activities
Capital expenditures and software purchases
(13)
(60)
(55)
Free cash flow
(18)
$                            
246
$           
306
$           
Cash Flows From Other Investing and Financing Activities
Acquisitions
(38)
(38)
(38)
Stock repurchases net of options proceeds
(2)
(2)
(2)
Proceeds from borrowing net of debt repayments
(1)
(1)
(1)
Dividends paid
(22)
(96)
(96)
Other
(2)
(5)
5
Net change in cash and cash equivalents
(83)
104
174
Cash and cash equivalents, at the beginning of year
266
266
266
Cash and cash equivalents, at the end of period
183
$                           
370
$           
440
$           
(a) Guidance does not take into consideration the effect of any future acquisitions, additional debt and/or share repurchases.
Free Cash Flow -
Non-GAAP
FY14 Range
(a)
($ millions)
Unaudited
(Non-GAAP):
(Non-GAAP)


27
Revenues and Closed Sales FY08-FY13


28
Reconciliation of Non-GAAP to GAAP Measures


29
ICS Key Segment Revenue Stats
RC= Recurring
ED= Event-Driven
In millions
Fee Revenues
1Q13
1Q14
Type
Proxy
Equities
25.6
$              
26.0
$              
RC
   Stock Record Position Growth
-4%
1%
   Pieces
20.3
                      
21.5
                      
Mutual Funds
6.5
$                
15.8
$              
ED
   Pieces
8.2
                       
20.4
                      
Contests/Specials
3.0
$                
4.2
$                
ED
   Pieces
2.7
                       
4.4
                        
Total Proxy
35.1
$              
46.0
$              
   Total Pieces
31.2
                      
46.3
                      
Notice and Access Opt-in %
48%
57%
Suppression %
56%
57%
Interims
Mutual Funds (Annual/Semi-Annual Reports/Annual Prospectuses)
31.8
$              
38.8
$              
RC
   Position Growth
9%
12%
   Pieces
150.7
                    
173.5
                    
Mutual Funds (Supplemental Prospectuses) & Other
14.7
$              
12.2
$              
ED
   Pieces
75.4
                      
71.8
                      
Total  Interims
46.5
$              
51.0
$              
   Total Pieces
226.1
                    
245.3
                    
Transaction
Transaction Reporting/Customer Communications
40.6
$              
36.1
$              
RC
Reporting
Fulfillment
Fulfillment
33.2
$              
39.9
$              
RC
Emerging/Acquired
Emerging/Acquired (a)
25.8
$              
34.2
$              
RC
and Other
Other (b)
8.1
$                
8.4
$                
ED
+/-1% RC Fee Change:
Total Acquired, Emerging and Other
33.9
$              
42.6
$              
Fee
8.5
$         
EBIT*
$3.4-$5.1
Total Fee Revenues
189.3
$            
215.6
$            
Total Distribution Revenues (c)
150.2
$            
160.6
$            
Total Revenues as reported - GAAP
339.5
$            
376.2
$            
FY14 Ranges
Low
High
Total RC Fees
157.0
$            
175.0
$            
903
$      
921
$         
% RC Growth
9%
11%
6%
8%
Total ED Fees
32.3
$              
40.6
$              
146
$      
146
$         
Low
High
Sales
7%
6%
6%
7%
Key
Losses
-2%
-2%
-2%
-2%
Revenue
Net New Business
5%
4%
4%
5%
Drivers
Internal growth
4%
6%
1%
2%
(Recurring)
Recurring (Excluding Acquisitions)
9%
10%
5%
7%
Acquisitions
0%
1%
1%
1%
Total Recurring
9%
11%
6%
8%
Low
High
Revenue
Recurring Net (d)
4%
5%
2%
4%
Drivers
Event-Driven
2%
3%
-1%
-1%
(Total)
Distribution
2%
3%
0%
0%
TOTAL
8%
11%
1%
3%
(a) Emerging and Acquired includes fee revenues from acquisitions (i.e. Access Data, New River, Matrix, Transfer Agency, Forefield, and Bonaire) and the portfolio of emerging products (i.e. Tax Services, Vote Recommendations, and Class Actions).
(b) Other includes other event-driven fee revenues such as corporate actions and development.
(c) Total Distribution Revenues primarily include pass-through revenues related to the physical mailing of Proxy, Interims, Transaction Reporting, and Fulfillment as well as Matrix administrative services.
(d) Recurring, Net includes contribution from Net New Business, Internal Growth, and Acquisitions
mix(i.e. proxy or rev from new
sales


30
SPS Key Segment Revenue Stats
RC= Recurring
ED= Event-Driven
In millions
Note: Outsourcing is now included in Other Equity Services
1Q13
1Q14
Type
Equity
Transaction-Based
Equity Trades
30.0
$     
32.4
$     
RC
Internal Trade Volume
780
891
Internal Trade Growth
-19%
14%
Trade Volume (Average Trades per Day in '000)
828
908
Non-Transaction
Other Equity Services
98.6
107.9
RC
Total Equity
128.6
$   
140.4
$   
Fixed Income
Transaction-Based
Fixed Income Trades (a)
13.9
$     
14.7
$     
RC
Internal Trade Volume
295
299
Internal Trade Growth
0%
1%
Trade Volume (Average Trades per Day in '000)
295
302
Non-Transaction
Other Fixed Income Services
11.5
$     
13.6
$     
RC
Total Fixed Income
25.4
$     
28.3
$     
Total
Net
Revenue
as
reported
-
GAAP
153.9
$   
168.7
$   
FY14 Ranges
Low
High
Sales
3%
11%
9%
10%
Losses
-1%
-3%
-4%
-4%
Key
Net New Business
2%
8%
5%
6%
Internal growth
-8%
2%
-2%
-1%
Acquisitions
3%
0%
0%
0%
TOTAL
-3%
10%
3%
5%


31
Broadridge ICS Definitions
Proxy
Equities
-
Refers to the proxy services we provide in connection with annual stockholder meetings for publicly traded corporate issuers. Annual meetings of public
companies
include
shares
held
in
"street
name"
(meaning
that
they
are
held
of
record
by
brokers
or
banks,
which
in
turn
hold
the
shares
on
behalf
of
their
clients,
the
ultimate
beneficial
owners)
and
shares
held
in
"registered
name"
(shares
registered
directly
in
the
names
of
their
owners).
Mutual
Funds
-
Refers
to
the
proxy
services
we
provide
for
funds,
classes
or
trusts
of
an
investment
company.
Open-ended
mutual
funds
are
not
required
to have annual
meetings. As a result, mutual  fund proxy services provided to open-ended mutual  funds are driven by a "triggering event."  These triggering events
can
be
a
change
in
directors,
fee
structures,
investment restrictions,
or
mergers
of
funds.
Contests
-
Refers
to
the
proxy
services
we
provide
when
a
separate
agenda
is
put
forth
by
one
or
more
stockholders
that
is
in
opposition
to
the
proposals presented by
management  of the company which is separately distributed and tabulated from the company’s proxy materials.
Specials
-
Refers to the proxy services we provide  in connection with stockholder meetings held outside of the normal annual meeting cycle and are  primarily driven by special
events (e.g., business combinations in which the company being acquired is a public company and needs to solicit the  approval of its stockholders).
Interims
Mutual
Funds
(Annual/Semi-Annual
Reports/Annual
Prospectuses)
Refers
to
the
services
we
provide
investment
companies
in
connection
with
information
they
are
required
by
regulation
to
distribute
periodically
to
their
investors.
These
reports
contain
pertinent
information
such
as
holdings,
fund
performance,
and other required
disclosure.
Mutual
Funds
(Supplemental
Prospectuses)
Refers
primarily
to
information
required
to
be
provided
by
mutual
funds
to
supplement
information
previously provided in an
annual
mutual
fund
prospectus
(e.g.,
change
in
portfolio
managers,
closing
funds
or
class
of
shares
to
investors,
or
restating
or
clarifying
items
in
the
original
prospectus).
The
events could occur at any time  throughout the year.
Other
Refers
to
communications
provided
by
corporate
issuers
and
investment
companies
to
investors
including
newsletters,
notices,
tax
information, marketing  materials
and other information not required to be distributed by regulation.
Transaction Reporting
Transaction  Reporting
Refers primarily to the printing and distribution of account  statements, trade confirmations  and tax reporting documents  to account holders, including 
electronic delivery and archival  services.
Fulfillment
Post-Sale
Fulfillment
Refers
primarily
to
the
distribution
of
prospectuses,
offering
documents,
and
required
regulatory
disclosure
information
to
investors
in
connection
with
purchases of securities.
Pre-Sale
Fulfillment
Refers
to
the
distribution
of
marketing
literature,
welcome
kits,
enrollment
kits,
and
investor
information
to
prospective
investors,
existing
stockholders 
and other targeted recipients on behalf of broker-dealers, mutual fund companies and 401(k) administrators.
Emerging,
Acquired
and
Other
Communications
Other
Refers
primarily
to
the
services
we
provide
in
connection
with
the
distribution
of
communications
material
not
included
in
the
above
definitions
such
as 
non-objecting
beneficial
owner
(NOBO)
lists,
and
corporate
actions
such
as
tender
offer
transactions.
Emerging
Refers
to
the
services
provided
by
our
emerging
products
portfolio
(i.e.
Tax
Services,
Vote
Recommendations,
and
Class
Actions). 
Acquired
Refers
to
the
services
provided
by
our
acquisitions
portfolio
(i.e.
Access
Data,
NewRiver,
Matrix,
Transfer
Agency,
Forefield,
and
Bonaire).