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8-K - FORM 8-K - Spok Holdings, Incd353535d8k.htm
Exhibit 99.1


Safe Harbor Statement
This presentation may include forward-looking statements that are subject to risks and
uncertainties relating to USA Mobility’s future financial and business performance. Such
statements may include estimates of revenue, expenses, and income, as well as other
predictive statements or plans which are dependent upon future events or conditions. These
statements represent the Company’s estimates only on the date of this presentation and are
not intended to give any assurance as to actual future results. USA Mobility’s actual results
could differ materially from those anticipated in these forward-looking statements. Although
these statements are based upon assumptions that the Company believes to be reasonable,
based upon available information, they are subject to risks and uncertainties. Please review
the risk factors section relating to our operations and the business environment in which we
compete, contained in our 2011 Form 10-K and related Company documents filed with the
Securities and Exchange Commission, for a description of these risks and uncertainties.
Please note that USA Mobility assumes no obligation to update any forward-looking
statements from past or present filings and conference calls.
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2011 Strategic Assessment
Wireless -
business is extremely profitable, but continues to decline as
paging users migrate to newer technologies
Cash flow margin once again expanded in 2011
However, paging subscribers, revenue and cash flow declined
The rate of decline slowed, but the trajectory remains downward
Paging will throw off significant cash flow for years
Cash flow per share from paging will decline each year
We have large Deferred Tax Assets (DTAs)
Software -
repositioned for future growth with the Amcom acquisition
Attractive Software business model, focused on our core segments
Positive demographics, long term business potential
Unlocked significant value in our DTAs
3


Managing Our Wireless Business
Faced with declining subscribers and revenue, we have met enormous challenges
with respect to managing the Wireless business creating efficiencies
For the past six years annual operating expenses have been reduced at a higher
rate than our rate of annual revenue decline
We have produced significant free cash flow, expanded our margins EVERY year
since 2005 and planned for the future
4
*Operating
Cash
Flow
(OCF)
excludes
Depreciation,
Amortization
&
Accretion;
Goodwill
Impairment;
includes
Capital
Expense
and
transaction
costs.
**Operating Expense excludes Depreciation, Amortization & Accretion; Goodwill Impairment and includes transaction costs.
Revenue Reduction       Operating Expense** Reduction
Operating Cash Flow*       Revenue
(Millions)


Driving Solid Performance –
2011 Highlights
5
*Revenues include maintenance revenue write-down related to purchase accounting adjustments.
**Operating Expenses exclude Depreciation, Amortization & Accretion and include transaction costs.
2011
(Millions)
From
To
Results
Revenues*
     Software
42.0
$           
48.0
$           
43.2
$         
     Wireless
193.0
           
200.0
           
199.7
         
Total
235.0
$         
248.0
$         
242.9
$       
Operating Expenses**
     Software
40.0
$           
35.0
$           
38.6
$         
     Wireless
134.0
           
127.0
           
125.3
         
Total
174.0
$         
162.0
$         
163.9
$       
Capital Expenditures
     Software
1.0
$             
0.5
$             
0.2
$           
     Wireless
8.0
               
6.0
               
7.8
             
Total
9.0
$             
6.5
$             
8.0
$           
Guidance Range


Driving Solid Performance –
2011 Highlights
Wireless
Annual subscriber churn rate improved for second year in a row from 22.5%
for 2009 to 13.4% for 2010 and 11.7% for 2011 –
lowest in Company’s
history
Year-over-year rate of revenue decline was 14.4% in 2011 compared to 
19.5% in 2010
Software
On a pro forma full year comparable basis (excluding purchase accounting
adjustments) revenue  increased 11.2% in 2011 over 2010; $56.7 million vs.
$51.0 million
Q4
Total
Bookings
(including
Maintenance
renewals)
were
the
best
of
the
year at $15.2 million
December Operations Bookings were the best month of the stub period at
$3.8 million.  Best single month in the history of the Software company
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Driving Solid Performance –
2011 Highlights
On a consolidated basis, 29 cents of every dollar of revenue generated in
2011 turned into profit generating sufficient cash flow to:
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Return $22.1 million in capital to stockholders in the form of dividends;
$1.00/share for the year
Repay $23.7 million of the $51.9 million bank debt incurred for Amcom
transaction
End 2011 with $53.7 million cash in the bank
Net debt free on a cash basis at YE 2011 (debt free currently)


Repositioning for Future Growth
Amcom Software Acquisition in March 2011
Demonstrates our long-term commitment to new and existing customers
Provides a long-term revenue and cash flow stream for our shareholders
New product sales into our valuable market segments
Expansion via internal R&D
Select add-on acquisitions
Increased
the
future
recoverability
of
the
DTAs
by
$32.4
million
in
2011
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Capitalizes
on
our
valuable
franchise
in
core
markets
Healthcare,
Government, and Large Enterprise
Creates a growth platform for continued value creation through:
Unlocks more value of our existing DTAs


Achieving Solid Long-Term Performance
We delivered on our plan through
2011
We have started the process to
capitalize on our strengths to
reposition for long-term growth  
with the Amcom acquisition
We will continue that process in
2012 which will require changes in
approach but not in our continued
goal to increase shareholder value
9
*Actual cash invested exclusive of debt.
(Millions)
Create long-term value & return
excess capital to shareholders


10
Long-Term Growth Strategy
Cross sell + expand S&M resources
Further Penetrate Existing Markets with   
New Product Development
Expand International Presence
Pursue Highly Targeted
Acquisitions
Market Expansion


11
Our Changing Marketplace and Approach
Our Changing Marketplace and Approach
Cross-selling
opportunities
and
collaboration
create
value
for
all
stakeholders
Customers
the
Company
Shareholders
and
are
integral
to
our
sales
strategy
and
execution
Impact
Achieves Results
Increase new logo
business
Retain and grow
base business
Keep revenue “All in
the Family”
Path to Company
growth and Long
Term Shareholder
Value


12
Leads
Sales Referrals, Key Account
Manager Referrals, Webinar
Registrants
Collaboration among
Sales orgs
“At-bats”
into sales
pipeline
Collaboration
Driving Wireless Customers to Amcom


13
Includes tracking leads and passing
to appropriate sales representatives
Virtual Cross Selling
Web Sites Direct Visitors Accordingly


Hospitals Today: Communications Challenged
14


15
Hospitals Need Solutions to Improve Quality of Care
and Patient Safety
Inadequate communication is the main
cause
of
sentinel
events
in
hospitals
(1)
Amcom customer experiences
illustrate need for rapid, more
automated communications
Lack of coordinated response to patients
in distress
Difficulty reaching the appropriate
clinician
Inaccurate on-call schedules contribute
to improper contacts
Slow caregiver response to aid requests
Communications
Patient Assessment
Leadership
Procedural Compliance
Competency/Credentialing
Environmental
Safety/Security
Orientation/Training
Availability of Information
Care Planning
Organization Culture
Staffing
Continuum of Care
% of Deaths and Serious Injuries
Impacted by Issue
0%
20%
40%
60%
80%
(1) Improving America’s Hospitals: The Joint Commission’s Annual Report on Quality and Safety 2007


Amcom Solutions Solve
Critical Communications Challenges
16
Operator Console
Console
Web Directory,
On Call, Hours Tracking
Web Portal
Smartphone &
Tablet Messaging
Amcom Mobile
Connect
Emergency
Notification
e.Notify
Mobile Event
Notification
Amcom
Messenger
Speech Recognition
Speech
Solutions
Call Center Quality
Amcom Call
Recording
Call Accounting
Eclipse
E911
Enhanced 911
Solutions
Connecting Correctly
Amcom Care
Connect


Care Connect
Who wants to connect?
Time of day
Day of week
What is the priority of
the message?
What is my
Preferred device?
What is my status?
Why do they want to
connect?
Who:
Dr. Elray
For:
Urgent
Consult Request
TOD
/
DOW:
8:50
AM, Wednesday
Status: In Surgery
Priority:
Urgent
(Urgent Consult
Request)
Preferred
Communication:
Mobile Call
Giving physicians control over their communication process
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Expand International Presence
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Offices in Australia,     
UK, Netherlands and                    
Dubai (soon)
16% of Software  
revenue in 2012 comes
from outside of the U.S.
Strong presence in
Australia
Growing presence in
the Middle East,
Europe and Asia
Pursuing
international
opportunities
where
they
make
sense
given
our
existing resources and talent


Disciplined approach that focuses on targeted applications areas
We investigate potential acquisition targets where we believe that a buy is
advantageous versus an internal build effort
Time to market
Reasonable valuation expectations
Domain and technology expertise
Based on these criteria we have identified a pipeline of possibilities that we are
investigating for possible acquisitions
IMCO acquisition demonstrates execution of our M&A strategy
Addition of critical test results management enables us to offer
more
communication solutions in clinical settings, a focal point of our strategy
M&A Strategy Approach
19


IMCO Acquisition = Amcom Critical Test Results
Acquisition allows faster time to market for vital
clinical customer need at cost efficient investment
Helps to address Joint Commission's National
Patient Safety Goal Requirements regarding
timely delivery of critical test results
This is the #2 on their list of patient safety goals
Speeds workflow, reduces litigation exposure
and cost of regulatory compliance
We will integrate this solution with Amcom's suite
of communication workflow solutions including
smartphone messaging
Supports traceable, closed-loop test results
information that empowers physicians to
provide better care for their patients
20


Strategy Implementation –
Capital Allocation
Reviewing capital allocation based upon:
The realities of cash flow from our Wireless business
The need for strategic capital to grow our Software business
The ability to unlock further value from our DTAs
Considerations:
Maintain a significant current yield on our common stock
Establish a revised dividend rate that is sustainable over several years
Provide strategic capital to pursue potential acquisitions
Continue review of our stock repurchase plan
21