Attached files
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| 8-K - 8-K - Support.com, Inc. | form8k.htm |
Exhibit 10.1
EXHIBIT A
CHANGE MANAGEMENT FORM
Comcast and Support.com
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Program: Support.com, Inc. (“Vendor”), XH Remote Support (“SOW 3”) dated March 21, 2014
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PCR No.:
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Originator: Joy Park
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Date: July 5, 2017
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Department: NCO
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Phone #:
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Title: Vice President
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Locations Impacted: Work at Home
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Requested Implementation Date: June 22, 2017
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Estimated Hours: (LOE)
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☒ Billable ☐ Non-Billable
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Billing Rate/Hour: See SOW
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Fixed Fee Cost (if applicable)
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Type of Change: Extend Term of CMF
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Scope of Change:
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☒ Minor (Anything within current contract)
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☐ Major (may require contract amendment)
MUST BE REVIEWED BY Business and/or P&L Owner
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Reason for Change: Comcast and Vendor agree to extend the term of the CMF for the XH Incentive dated December 12, 2016 as stated in detail below. Unless specifically provided in this Change Management Form, all other terms of SOW 3 remain unchanged.
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Area(s) of Change
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☐ Accounting/Payroll
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☐ Network
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☐ Data Processing
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☐ Resource Planning
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☐ General Facilities
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☐ Quality Assurance
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☐ Human Resources
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☐ Telecom
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☐ IT/BI
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☐ Training
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☐ Operations
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☐ Recruiting
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☒ Other: Extend Term
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Effective June 22, 2017, the parties, for good and valuable consideration, the receipt of which is hereby acknowledged, agree to extend the term of the CMF for the XH Incentive dated December 12, 2016 from June 21, 2017 to December 21, 2017. Notwithstanding the foregoing, Comcast shall have the right to terminate this incentive, at any time and for any reason.
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Comcast Authorization
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Comcast Representative’s Signature
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/s/ Joy Park
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Print Name
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Joy Park
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Date
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July 6, 2017
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Vendor Authorization
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Vendor Representative’s Signature
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/s/ Rick Bloom
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Print Name
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Rick Bloom
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Date
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July 6, 2017
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