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8-K - FORM 8-K - CONVERGYS CORPd653431d8k.htm
EX-99.2 - EX-99.2 - CONVERGYS CORPd653431dex992.htm
Convergys Acquires Stream Global Services
January 6, 2014
Exhibit 99.1


Forward Looking Statements
Statements about the expected timing, completion and effects of the proposed transaction and all
other statements in this report and the exhibits furnished or filed herewith, other than historical
facts,
constitute
“forward-looking
statements”
as
defined
under
U.S.
federal
securities
laws.
In
some
cases,
one
can
identify
forward
looking
statements
by
terminology
such
as
“will,”
“expect,”
“estimate,”
“think,”
“forecast,”
“guidance,
“outlook,”
“plan,”
“lead,”
“project”
or
other
comparable
terminology. Forward-looking statements are subject to certain risks and uncertainties that could
cause actual results to differ materially from our historical experience and our present expectations
or
projections.
These
risks
include,
but
are
not
limited
to:
(i)
the
ability
of
the
parties
to
satisfy
the
conditions precedent and consummate the proposed transaction; (ii) the timing of consummation of
the proposed transaction; (iii) the ability of the parties to secure regulatory approvals in a timely
manner or on the terms desired or anticipated; (iv) the ability of Convergys to integrate the acquired
operations, implement the anticipated business plans of the combined company following closing
and achieve anticipated benefits and cost savings, (v) risks related to disruption of management’s
attention from ongoing business operations due to the pending transaction; (vi) the effect of the
announcement of the proposed transaction on either party’s relationships with its respective
customers, vendors, lenders, operating results and businesses generally; and (vii) those factors
contained
in
our
periodic
reports
filed
with
the
SEC,
including
in
the
“Risk
Factors”
section
of
our
most recent Annual Report on Form 10-K and Quarterly Report on Form 10-Q. The forward-looking
information in this document is given as of the date of the particular statement and we assume no
duty
to
update
this
information.
Our
filings
and
other
important
information
are
also
available
on
the
investor relations page of our web site at www.convergys.com.
2


Transaction Summary
3
Convergys to acquire Stream for $820M in cash
Transaction
Combination creates $3 billion market leader
Combined
Company
$400M in cash (including $150M held offshore)
$420M in fully committed financing
Financing
Expect ~$0.35 incremental non-GAAP EPS first 12 months
Expect
$25M/yr
cost
synergies:
50%
1
st
year,
100%
year
2
$40M net cash tax benefit from NOLs and other attributes
Financial
Benefits
Expect to close by end of first quarter 2014
Conditional on customary regulatory filings
Conditions/
Timing


Stream: Premier Global Services Provider
Global service provider
40,000 employees, 56 contact centers, 35
languages, 22 countries
Americas, EMEA, Asia-Pacific, CALA
Serving marquee client base
leading companies in the Fortune 1000
Across wide breadth of industries
technology, computing, telecom, retail,
entertainment/media, financial services
Diverse service capabilities
technical support, customer care, sales
Margin
* Pro forma includes contribution from LBM
Overview
$865
$915
$943
2010
2011
2012
$75
$95
$111
9%
10%
12%
2010
2011
2012
Historical Adjusted Revenue and EBITDA*


Stream Meets Disciplined Selection Criteria
Revenue trajectory
Organic growth
Organic growth
Complementary clients
Fortune 1000
marquee clients
Fortune 1000
marquee clients
EMEA/CALA
expansion
EMEA/CALA
expansion
Technical support
leader
Technical support
leader
Senior talent to
join Convergys
Senior talent to
join Convergys
Multiple in line
with precedents
Multiple in line
with precedents
Selection Criteria
Stream
Presence in desired geographies
Capabilities clients value
Strong management team
Valuation


Strategic and Financial Benefits of the Acquisition
6
Financial Benefits
Expands US and global presence
Combination creates #2 global service
provider by revenue
Cost synergy potential
Cost efficiencies from IT/IS infrastructure,
operations/support, executive and finance
Compatible business models, similar
structures and cultures ease integration
Strategic Benefits
More balanced revenue profile
More diversified client base, geographic
footprint and service capabilities
Enhances prospects for future revenue and
EPS growth
Preserves financial flexibility
Strong cash flow generation
Ample liquidity after close
Adds multi-shore delivery capacity
Provides new in-country language skills in
EMEA/CALA to serve multinational clients
Enhances geographic reach, breadth
of languages and service capabilities
Diversifies client portfolio
Highly accretive transaction
Reduces client concentration
Allows Convergys to apply its successful
business model across increased client base
Strengthens offering to technology clients
Leverages strong balance sheet
Tax efficient use of cash held offshore
Strong technical support expertise,
lead-generation solution offerings


Today
7
RATIONALE #1:
Diversifies Base With Complementary Clients
Combined
(Pro Forma)
Reduces client concentration
Convergys Client Base Revenue Breakdown
Additional
Stream
clients
Top 3
clients
47%
Top 3
clients
33%
Rest of
clients
Rest of
clients


RATIONALE #2:
Strengthens Services for Technology Industry
Technology Client Share
of Convergys Revenue
9%
2X
Combined Revenue by Vertical
(Pro Forma)
59%
Communications
6%
Financial
18%
Technology
17%
Other
Creates more balanced mix across industries
18%
Today
Combined


RATIONALE #3:
Enhances Geographic Reach, Languages and Services
Adds European in-country
language support
Gain technical support services
expertise
LBM provides lead generation
services
9
Breadth of Languages and
Service Capabilities
Combined Revenue by Delivery Region
(Pro Forma)
47%
North America
20%
Rest of World
(EMEA/CALA)
34%
Asia
3X increase in EMEA/CALA share of revenue


All Cash Transaction, Ample Liquidity Post Close
10
100% Cash Funded
$820M Purchase Price
US Cash
$250
Offshore
Cash
$150
Fully
committed
debt
facilities 
$420
*
Balance Sheet and Liquidity*
(Pro Forma $M)
Cash
~$200
Total debt/EBITDA ratio
1.6x
Debt
~$600
> $550
Available liquidity
Debt includes capital leases; available liquidity includes
undrawn revolver and A/R securitization facilities, cash 
and short-term investments as of transaction close.


Complementary Businesses Create Synergies
11
Planning to facilitate smooth integration into Convergys structure post close
significant diligence performed to identify synergies
combine all operations under global operating model
streamline IT/operations systems and tools
eliminate overlap job functions, standardize processes
Stream management augments operations and sales teams
* Expect to realize 50% first year, 100% within 24 months post close.
$25M
IT/IS
infrastructure
Operations/
support
Executive
Finance
Expected scale
efficiencies*


Capital Structure Principles Remain Intact
Maintain Strong
Balance Sheet
12
Invest in Strategic
Growth
Return Capital to
Investors
Preserve strong balance sheet, liquidity
and credit rating
maintain flexibility to invest in organic and
strategic growth
leverage range within +/-
2x debt/EBITDA
Continue to return capital to investors
dividend
opportunistic share repurchase
Investment in organic growth
quality delivery, solutions and clients
Consider strategic tuck-in M&A
clients, capabilities and countries


Convergys
2013
Business
Outlook
Reaffirmed
13
Not
included
in
this
guidance
is
the
impact
of
the
Stream
acquisition
or
share
repurchase activities.  Also not included in this guidance are results classified
within
discontinued
operations
related
to
the
sale
of
Convergys’
Information
Management business as well as other impacts from corporate simplification
actions initiated in prior years such as non-cash pension settlement charges.
($Million)
Reaffirmed 2013
Guidance
Revenue
~2,045
Adjusted EBITDA
>248
Adjusted EPS
~ $1.10


Summary
Combines two strong and well-
performing companies
Expands and diversifies client base
Adds global reach and service
capabilities
Highly accretive transaction
Leverages strong balance sheet
Enhances revenue, margin
improvement and EPS growth
14
Key Takeaways
A Powerful Combination