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EX-32.1 - EX-32.1 - R1 RCM INC.ah2011q3ex321.htm
EX-32.2 - EX-32.2 - R1 RCM INC.ah2011q3ex322.htm

 
UNITED STATES SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
Form 10-Q

(Mark One)

R
QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the quarterly period ended September 30, 2011
OR
o
TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from to

COMMISSION FILE NUMBER: 001-34746
ACCRETIVE HEALTH, INC.
(Exact name of registrant as specified in its charter)

Delaware
02-0698101
(State or other jurisdiction of
incorporation or organization)
(I.R.S. Employer
Identification Number)
401 North Michigan Avenue
Suite 2700
Chicago, Illinois 60611
(Address of principal executive offices)
(312) 324-7820
(Registrant’s telephone number, including area code)
Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.  Yes R     No o
Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§ 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).  Yes R     No o
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See definitions of “large accelerated filer,” “accelerated filer” and “smaller reporting company” in Rule 12b-2 of the Exchange Act.
Large accelerated filer o
  Accelerated filer o
Non-accelerated filer R
Smaller reporting company o
 
 
(Do not check if a smaller reporting company)
 
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).  Yes o     No R
Indicate the number of shares outstanding of each of the issuer’s classes of common stock as of the latest practicable date.
Class
Shares Outstanding as of:

November 1, 2011
Common Stock, $0.01 par value
98,214,051

 

 


Accretive Health, Inc.

FORM 10-Q

For the period ended September 30, 2011
Table of Contents

 
 
 
 
 
 
 
EXHIBIT INDEX
 
EX 31.1
Certification of Chief Executive Officer pursuant to Rules 13a-14(a) or 15d-14(a) of the Securities Exchange Act of 1934, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
 
EX 31.2
Certification of Chief Financial Officer pursuant to Rules 13a-14(a) or 15d-14(a) of the Securities Exchange Act of 1934, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
 
EX 32.1
Certification of Chief Executive Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
 
EX 32.2
Certification of Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
 
101.INS
XBRL Instance Document

 
101.SCH
XBRL Schema Document

 
101.CAL
XBRL Calculation Linkbase Document

 
101.LAB
XBRL Labels Linkbase Document

 
101.PRE
XBRL Presentation Linkbase Document

 
101.DEF
XBRL Taxonomy Extension Document
 

1


PART I — FINANCIAL INFORMATION

ITEM 1.
FINANCIAL STATEMENTS

Accretive Health, Inc.
Condensed Consolidated Balance Sheets
 
September 30,
2011
 
December 31,
2010
 
(Unaudited)
 
 
 
(In thousands, except share and per share amounts)
ASSETS
 
 
 
Current assets:
 

 
 

Cash and cash equivalents
$
182,094

 
$
155,573

Accounts receivable, net of allowance for doubtful accounts of $1,834 and $1,582 at September 30, 2011 and December 31, 2010, respectively
106,722

 
53,894

Prepaid taxes
15,514

 
11,436

Prepaid assets
2,205

 
1,900

Due from related party
1,291

 
1,283

Other current assets
2,009

 
1,659

Total current assets
309,835

 
225,745

Deferred income taxes
11,405

 
11,405

Furniture and equipment, net
24,285

 
21,698

Goodwill
1,468

 
1,468

Other, net
512

 
2,303

Total assets
$
347,505

 
$
262,619

LIABILITIES AND STOCKHOLDERS’ EQUITY
 
 
 
Current liabilities:
 

 
 

Accounts payable
$
26,825

 
$
30,073

Accrued service costs
64,404

 
38,649

Accrued compensation and benefits
9,991

 
13,331

Deferred income taxes
6,016

 
6,016

Other accrued expenses
8,676

 
6,062

Deferred revenue
19,150

 
21,857

Total current liabilities
135,062

 
115,988

Non-current liabilities:
 

 
 

Other non-current liabilities
4,003

 
3,912

Total non-current liabilities
4,003

 
3,912

Total liabilities
$
139,065

 
$
119,900

Commitments and contingencies


 


Stockholders’ equity:
 

 
 

Preferred stock, $0.01 par value, 5,000,000 shares authorized, no shares issued and outstanding at September 30, 2011 and December 31, 2010

 

Common stock, $0.01 par value, 500,000,000 shares authorized, 98,196,591 shares issued and 98,181,787 shares outstanding at September 30, 2011; 94,826,509 shares issued and outstanding at December 31, 2010
982

 
948

Additional paid-in capital
210,341

 
159,780

Non-executive employee loans for stock option exercises

 
(41
)
Accumulated deficit
(1,851
)
 
(17,834
)
Cumulative translation adjustment
(653
)
 
(134
)
Treasury stock (14,804 shares of common stock held in treasury)
(379
)
 

Total stockholders' equity
208,440

 
142,719

Total liabilities and stockholders’ equity
$
347,505

 
$
262,619

See accompanying notes to condensed consolidated financial statements

2


Accretive Health, Inc.
Condensed Consolidated Statements of Income (Unaudited)

 
Three Months Ended
 
Nine Months Ended
 
September 30,
 
September 30,
 
2011
 
2010
 
2011
 
2010
 
(In thousands, except share and per share amounts)
Net services revenue
$
218,893

 
$
158,424

 
$
566,194

 
$
436,265

Costs of services
169,898

 
126,272

 
435,969

 
346,574

Operating margin
48,995

 
32,152

 
130,225

 
89,691

Other operating expenses:
 

 
 

 
 
 
 
Infused management and technology
21,285

 
15,760

 
62,027

 
46,817

Selling, general and administrative
15,482

 
11,911

 
42,340

 
29,788

Total operating expenses
36,767

 
27,671

 
104,367

 
76,605

Income from operations
12,228

 
4,481

 
25,858

 
13,086

Interest income, net
5

 
14

 
20

 
24

Net income before provision for income taxes
12,233

 
4,495

 
25,878

 
13,110

Provision for income taxes
4,963

 
1,637

 
9,895

 
6,020

Net income
$
7,270

 
$
2,858

 
$
15,983

 
$
7,090

Net income per common share
 

 
 

 
 
 
 
Basic
$
0.07

 
$
0.03

 
$
0.17

 
$
0.11

Diluted
0.07

 
0.03

 
0.16

 
0.08

Weighted average shares used in calculating net income per common share
 

 
 

 
 
 
 
Basic
97,793,262

 
91,062,356

 
96,525,150

 
63,600,972

Diluted
101,868,888

 
97,464,457

 
100,912,803

 
92,959,707


See accompanying notes to condensed consolidated financial statements

3


Accretive Health, Inc.
Condensed Consolidated Statements of Cash Flows (Unaudited)

 
Nine Months Ended
 
September 30,
 
2011
 
2010
 
(In thousands)
Operating activities:
 

 
 

Net income
$
15,983

 
$
7,090

Adjustments to reconcile net income to net cash provided by operations:
 

 
 

Depreciation and amortization
6,276

 
4,399

Employee stock based compensation
18,681

 
10,847

Deferred income taxes

 
(2,275
)
Excess tax benefits from equity-based awards
(16,874
)
 
(1,284
)
Changes in operating assets and liabilities:
 

 
 

Accounts receivable
(52,838
)
 
(28,119
)
Prepaid taxes
13,367

 
274

Prepaid and other current assets
(1,234
)
 
(1,296
)
Accounts payable
(3,198
)
 
8,192

Accrued service costs
25,755

 
7,585

Accrued compensation and benefits
(3,335
)
 
(912
)
Other accrued expenses
2,677

 
2,286

Accrued income taxes

 
1,615

Deferred rent expense
114

 
1,965

Deferred revenue
(2,707
)
 
(3,363
)
Net cash provided by operating activities
2,667

 
7,004

Investing activities:
 

 
 

Purchases of furniture and equipment
(5,248
)
 
(5,554
)
Acquisition of software
(3,769
)
 
(4,104
)
Collection (issuance) of note receivable
1,650

 
(619
)
Net cash used in investing activities
(7,367
)
 
(10,277
)
Financing activities:
 

 
 

Proceeds from the initial public offering, net of issuance costs

 
83,756

Liquidation preference payment

 
(866
)
Proceeds from issuance of common stock from stock option exercises
15,039

 
171

Collection of non-executive employees' notes receivable
41

 
79

Excess tax benefit from equity-based awards
16,874

 
1,284

Treasury stock purchases for employees' tax withholdings
(379
)
 

Net cash provided by financing activities
31,575

 
84,424

Effect of exchange rate changes on cash
(354
)
 
(200
)
Net increase in cash and cash equivalents
26,521

 
80,951

Cash and cash equivalents at beginning of period
155,573

 
43,659

Cash and cash equivalents at end of period
$
182,094

 
$
124,610


See accompanying notes to condensed consolidated financial statements

4


Accretive Health, Inc.
Notes to Condensed Consolidated Financial Statements (Unaudited)

NOTE 1 — BUSINESS DESCRIPTION AND BASIS OF PRESENTATION
Accretive Health, Inc. ("the Company") is a leading provider of services that help healthcare providers generate sustainable improvements in their operating margins and healthcare quality while also improving patient, physician and staff satisfaction. The Company's core service offering helps U.S. healthcare providers to more efficiently manage their revenue cycles, which encompass patient registration, insurance and benefit verification, medical treatment documentation and coding, bill preparation and collections. Accretive's quality and total cost of care service offering, introduced in 2010, enables healthcare providers to effectively manage the health of a defined patient population, which the Company believes is a future direction of the manner in which healthcare services will be delivered in the United States.

The accompanying unaudited condensed consolidated financial statements reflect the Company's financial position as of September 30, 2011, the results of operations for the three and nine months ended September 30, 2011 and 2010, and the cash flows of the Company for the nine months ended September 30, 2011 and 2010. These financial statements include the accounts of Accretive Health, Inc. and its wholly owned subsidiaries. All significant intercompany accounts have been eliminated in consolidation. These financial statements have been prepared in accordance with accounting principles generally accepted in the United States (“GAAP”) for interim financial reporting and as required by the rules and regulations of the U.S. Securities and Exchange Commission (the “SEC”). Accordingly, certain information and footnote disclosures required for complete financial statements are not included herein. In the opinion of management, all adjustments, consisting of normal recurring adjustments, considered necessary for a fair presentation of the interim financial information have been included. Operating results for the three and nine months ended September 30, 2011 are not necessarily indicative of the results that may be expected for any other interim period or for the fiscal year ending December 31, 2011.

When preparing financial statements in conformity with GAAP, the Company must make estimates and assumptions that affect the reported amounts of assets, liabilities, revenues, expenses and related disclosures at the date of the financial statements. Actual results could differ from those estimates. For a more complete discussion of the Company’s significant accounting policies and other information, the unaudited condensed consolidated financial statements and notes thereto should be read in conjunction with the audited consolidated financial statements for the year ended December 31, 2010, included in the Company’s Annual Report on Form 10-K filed with the SEC on March 18, 2011 (File No. 001-34746).

NOTE 2 — RECENT ACCOUNTING PRONOUNCEMENTS
From time to time, new accounting pronouncements are issued by the FASB and are adopted by the Company as of the specified effective date. Unless otherwise discussed, the Company's management believes that the impact of recently issued accounting pronouncements does not have a material impact on the Company's consolidated financial position, results of operations, and cash flows, or do not apply to the Company's operations.

NOTE 3 — FAIR VALUE OF FINANCIAL INSTRUMENTS
The Company records its financial assets and liabilities at fair value. The accounting standard for fair value (i) defines fair value as the price that would be received to sell an asset or paid to transfer a liability (an exit price) in an orderly transaction between market participants at the measurement date, (ii) establishes a framework for measuring fair value, (iii) establishes a hierarchy of fair value measurements based upon the observability of inputs used to value assets and liabilities, (iv) requires consideration of nonperformance risk, and (v) expands disclosures about the methods used to measure fair value.
The accounting standard establishes a three-level hierarchy of measurements based upon the reliability of observable and unobservable inputs used to arrive at fair value. Observable inputs are independent market data, while unobservable inputs reflect the Company’s assumptions about valuation. The three levels of the hierarchy are defined as follows:
Level 1:  Observable inputs such as quoted prices in active markets for identical assets and liabilities;
Level 2:  Inputs other than quoted prices but are observable for the asset or liability, either directly or indirectly. These include quoted prices for similar assets or liabilities in active markets and quoted prices for identical or similar assets or liabilities in markets that are not active; and model-derived valuations in which all significant inputs and significant value drivers are observable in active markets; and
Level 3:  Valuations derived from valuation techniques in which one or more significant inputs or significant value drivers are unobservable.
The Company’s financial assets are required to be measured at fair value on a recurring basis. These financial assets consist

5

Accretive Health, Inc.
Notes to Condensed Consolidated Financial Statements (Unaudited) — (Continued)


of cash equivalents totaling $176.7 million, which are invested in highly liquid money market funds and treasury securities and accordingly classified as Level 1 assets in the fair value hierarchy. The Company does not have any financial liabilities that are required to be measured at fair value on a recurring basis.

NOTE 4 — SEGMENTS AND CONCENTRATIONS
All of the Company’s significant operations are organized around the single business of providing end-to-end management services of revenue cycle operations for U.S.-based hospitals and other medical providers. Accordingly, for purposes of disclosure under ASC 280, Segment Reporting, the Company has only one operating segment and reporting unit. All of the Company’s net services revenue and trade accounts receivable are derived from healthcare providers domiciled in the United States.
While managed independently and governed by separate contracts, several of the Company’s customers are affiliated with a single healthcare system, Ascension Health. Pursuant to the Company’s master services agreement with Ascension Health, the Company provides services to Ascension Health’s affiliated hospitals that execute separate contracts with the Company. The Company’s aggregate net services revenue from these hospitals accounted for 37.3% and 47.4% of the Company's total net services revenue during the three months ended September 30, 2011 and 2010, respectively. The Company’s aggregate net services revenue from these hospitals accounted for 42.9% and 53.1% of the Company's total net services revenue during the nine months ended September 30, 2011 and 2010, respectively.
Additionally, Henry Ford Health System, which is not affiliated with Ascension Health, with which the Company entered into a managed service contract in 2009, accounted for 6.7% and 11.8% of the Company’s total net services revenue in the three months ended September 30, 2011 and 2010, respectively. Henry Ford Health System's revenue accounted for 8.2% and 11.2% of the Company's total net services revenue in the nine months ended September 30, 2011 and 2010. Fairview Health Systems, which is not affiliated with Ascension Health, with which the Company entered into a managed service contract in the first half of 2010, accounted for 11.5% and 15.3% of the Company’s total net services revenue for the three months ended September 30, 2011 and 2010, respectively. Fairview Health Systems accounted for 13.3% and 9.2% of the Company’s total net services revenue for the nine months ended September 30, 2011 and 2010, respectively.

NOTE 5 — NET SERVICES REVENUE
The Company’s net services revenue consisted of the following for the three and nine months ended September 30, 2011 and 2010 (in thousands):
 
Three Months Ended
 
Nine Months Ended
 
September 30,
 
September 30,
 
2011

2010
 
2011
 
2010
Net base fees for managed service contracts
$
177,274

 
$
136,039

 
$
468,118

 
$
375,596

Incentive payments for managed service contracts
29,738

 
19,093

 
72,969

 
51,501

Other services
11,881

 
3,292

 
25,107

 
9,168

Net services revenue
$
218,893

 
$
158,424

 
$
566,194

 
$
436,265


NOTE 6 — ACCOUNTS RECEIVABLE AND ALLOWANCE FOR UNCOLLECTIBLE ACCOUNTS
Base fees and incentive payments are billed to customers quarterly. Base fees received prior to when services are delivered are classified as deferred revenue.

The Company assesses its customers’ creditworthiness as a part of its customer acceptance process. The Company maintains an estimated allowance for doubtful accounts to reduce its gross accounts receivable to the amount that it believes will be collected. This allowance is based on the Company’s historical experience, its assessment of each customer’s ability to pay, the length of time a balance has been outstanding and the status of any ongoing communications with each applicable customer.

The Company performs quarterly reviews and analyses of each customer’s outstanding balance and assesses, on an account-by-account basis, whether the allowance for doubtful accounts needs to be adjusted based on currently available evidence such as historical collection experience, current economic trends, past due status and changes in customer payment terms. The Company considers a receivable to be impaired when, based on current information and events, it is probable that

6

Accretive Health, Inc.
Notes to Condensed Consolidated Financial Statements (Unaudited) — (Continued)


the Company will be unable to collect all amounts due according to the contractual terms of the agreement. In accordance with the Company’s policy, if collection efforts have been pursued and all avenues for collections exhausted, accounts receivable would be written off as uncollectible.

Activity in the allowance for doubtful accounts is as follows:
 
Three Months Ended
 
Nine Months Ended
 
September 30,
 
September 30,
 
2011
 
2010
 
2011
 
2010
Balance at Beginning of Period
$
1,746

 
$
82

 
$
1,582

 
$
82

Charges
281

 

 
524

 

Deductions
(193
)
 

 
(272
)
 

Balance at End of Period
$
1,834

 
$
82

 
$
1,834

 
$
82


In July, 2011 the Company notified one of its customers that it was exercising its dispute resolution rights due to, among other matters, the customer's delay in paying outstanding accounts receivable. In October, 2011 the parties came to an agreement to resolve the matter with respect to the outstanding accounts receivable. As a result of this agreement, no allowance for uncollectible accounts at September 30, 2011 was recorded. Per the agreement, the Company expects full payment of the outstanding accounts receivable in the fourth quarter of 2011.

NOTE 7 — INCOME TAXES
Income tax provisions for interim periods are based on estimated annual income tax rates, adjusted to reflect the effects of any significant infrequent or unusual items which are required to be discretely recognized within the current interim period. The Company’s intention is to permanently reinvest its foreign earnings outside of the United States. As a result, the effective tax rates in the periods presented are largely based upon the projected annual pre-tax earnings by jurisdiction and the allocation of certain expenses in various taxing jurisdictions, where the Company conducts its business. These taxing jurisdictions apply a broad range of statutory income tax rates.
Income tax expense for the three and nine months ended September 30, 2011 is different from the amount derived by applying the federal statutory tax rate of 35% mainly due to the impact of certain state income taxes and state taxes which are based on gross receipts.
The Company and its subsidiaries are subject to U.S. federal income tax as well as income taxes of multiple state and foreign jurisdictions. U.S. federal income tax returns for 2008, 2009, and 2010 are currently open for examination. State jurisdictions vary for open tax years. The statutes of limitations for most states range from three to six years.

NOTE 8 — STOCKHOLDERS' EQUITY
Common Stock

In March 2011, the Company completed a public offering in which 7,475,000 shares of common stock were sold by certain selling stockholders at an offering price of $23.50 per share. The Company did not sell any securities nor did it receive any of the proceeds from the sale of the shares. The offering generated gross proceeds to the selling stockholders of $175.7 million, or $167.8 million net of underwriting discounts. The Company incurred approximately $1.0 million of expenses relating to this offering, which is included in selling, general and administrative expenses in the condensed consolidated statements of income.
Share-Based Compensation
The Company maintains a 2006 Amended and Restated Stock Option Plan, as amended (the “2006 Plan”). In April 2010, the Company adopted a new 2010 Stock Incentive Plan (the “2010 Plan”), which became effective immediately prior to the closing of the initial public offering. The Company will not make any further grants under the 2006 Plan, and the 2010 Plan provides for the grant of incentive stock options, non-statutory stock options, restricted stock awards and other stock-based awards. As of September 30, 2011, the Company had 5,200,158 shares were available for grant. However, to the extent that previously granted awards under the 2006 Plan or 2010 Plan expire, terminate or are otherwise surrendered, cancelled, forfeited or repurchased by the Company, the number of shares available for future awards will increase, up to a maximum of 24,374,756 shares.
The share-based compensation costs relating to the Company’s stock options and restricted stock awards ("RSA") for the

7

Accretive Health, Inc.
Notes to Condensed Consolidated Financial Statements (Unaudited) — (Continued)


three months ended September 30, 2011 and 2010 were $7.3 million and $5.3 million, with related tax benefits of approximately $2.9 million and $2.1 million, respectively. The share-based compensation costs relating to the Company’s stock options for the nine months ended September 30, 2011 and 2010 were $18.7 million and $10.8 million, with related tax benefits of approximately $7.5 million and $4.3 million, respectively.

Stock Options
A summary of the options activity during the nine months ended September 30, 2011 is shown below:
 
 
 
Weighted-Average
 
Shares
 
Exercise Price
Outstanding at January 1, 2011
15,749,404

 
$
9.45

Granted
3,644,871

 
27.05

Exercised
(3,213,687
)
 
4.68

Cancelled
(24,280
)
 
7.66

Forfeited
(922,382
)
 
14.93

Outstanding at September 30, 2011
15,233,926

 
$
14.34

Outstanding and vested at September 30, 2011
5,880,205

 
$
7.64

Outstanding and vested at December 31, 2010
6,440,139

 
$
4.08


Restricted Stock Awards
A summary of the restricted stock activity during the nine months ended September 30, 2011 is shown below:
 
 
 
Weighted-Average
 
Shares
 
Grant Date Fair Value
Outstanding at January 1, 2011

 
$

Granted
189,254

 
27.20

Vested
(47,315
)
 
27.20

Forfeited
(32,859
)
 
27.20

Outstanding at September 30, 2011
109,080

 
$
27.20


RSA vesting is based on the passage of time. The amount of compensation expense is based on the fair value of the Company's stock on the respective grant dates and is recognized ratably over the vesting period.

The Company's restricted stock award agreements allow employees to surrender to the Company shares of stock upon vesting of their RSAs in lieu of their payment of the required personal employment-related taxes. During the nine months ended September 30, 2011 employees surrendered to the Company 14,804 shares of stock which the Company recorded at a cost of approximately $0.4 million. As of September 30, 2011 the Company holds 14,804 shares of its common stock in treasury.

NOTE 9 — EARNINGS PER COMMON SHARE
Basic net income per share is computed by dividing net income by the weighted average number of common shares outstanding during the period. Diluted net income per share is computed by dividing net income by the weighted average number of common shares outstanding and potentially dilutive securities outstanding during the period under the treasury stock method. Under the treasury stock method, dilutive securities are assumed to be exercised at the beginning of the periods and as if funds obtained thereby were used to purchase common stock at the average market price during the period. Securities are excluded from the computations of diluted net income per share if their effect would be anti-dilutive to earnings per share.

8

Accretive Health, Inc.
Notes to Condensed Consolidated Financial Statements (Unaudited) — (Continued)


The following table sets forth the computation of basic and diluted earnings per share available to common shareholders for the three and nine months ended September 30, 2011 and 2010, respectively.
 
Three Months Ended
 
Nine Months Ended
 
September 30,
 
September 30,
 
2011
 
2010
 
2011
 
2010
 
(In thousands, except share and per share amounts)
Net income, as reported
$
7,270

 
$
2,858

 
$
15,983

 
$
7,090

Denominator for basic earnings per share — Weighted average common shares
97,793,262

 
91,062,356

 
96,525,150

 
63,600,972

Basic net income per share
$
0.07

 
$
0.03

 
$
0.17

 
$
0.11

 
 
 
 
 
 
 
 
Denominator for basic earnings per share — Weighted average common shares
97,793,262

 
91,062,356

 
96,525,150

 
63,600,972

Effect of dilutive securities
4,075,626

 
6,402,101

 
4,387,653

 
29,358,735

Denominator for diluted earnings per share — Weighted average common shares adjusted for dilutive securities
101,868,888

 
97,464,457

 
100,912,803

 
92,959,707

Diluted net income per share
$
0.07

 
$
0.03

 
$
0.16

 
$
0.08


Because of their anti-dilutive effect, 3,619,414 and 9,032,915 common share equivalents comprised of stock options and restricted stock awards have been excluded from the diluted earnings per share calculation for the three months ended September 30, 2011 and 2010, respectively. Additionally, because of their anti-dilutive effect, 3,719,414 and 8,877,158 common share equivalents comprised of stock options and restricted stock awards have been excluded from the diluted earnings per share calculation for the nine months ended September 30, 2011 and 2010, respectively.

NOTE 10 — OTHER COMPREHENSIVE INCOME
The components of total comprehensive income were as follows (in thousands):
 
Three Months Ended
 
Nine Months Ended
 
September 30,
 
September 30,
 
2011

2010
 
2011
 
2010
Net income
$
7,270

 
$
2,858

 
$
15,983

 
$
7,090

Foreign currency translation adjustment
(413
)
 
56

 
(519
)
 
(15
)
Comprehensive income
$
6,857

 
$
2,914

 
$
15,464

 
$
7,075


NOTE 11 — LEGAL
From time to time, the Company has been and may become involved in legal or regulatory proceedings arising in the ordinary course of business. The Company is not presently a party to any material litigation or regulatory proceeding and the Company’s management is not aware of any pending or threatened litigation or regulatory proceeding that could have a material adverse effect on the Company’s business, operating results, financial condition or cash flows.

NOTE 12 — REVOLVING CREDIT FACILITY AND OTHER COMMITMENTS
In September, 2011 the Company reduced its outstanding line of credit with the Bank of Montreal from $15 million to $3 million. The $3 million line of credit can only be utilized by the Company in the form of Letters of Credit and is secured by a $5 million demand deposit with the Bank of Montreal. Any amounts outstanding under the line of credit accrue interest at the greater of the bank-established prime commercial rate, a LIBOR plus 1% rate, or a rate that combines the characteristics of both. The line of credit has an initial term of three years and is renewable annually thereafter. As of September 30, 2011, the Company had outstanding letters of credit of approximately $2.5 million, which reduced the available line of credit to $0.5 million.
From time to time the Company makes commitments regarding its performance under certain portions of its managed service contracts. In the event that the Company does not meet any of these performance requirements, it may incur expenses to

9

Accretive Health, Inc.
Notes to Condensed Consolidated Financial Statements (Unaudited) — (Continued)


remedy the performance issue. The Company reviews its compliance with its contractual performance commitments on a quarterly basis. As of September 30, 2011 and December 31, 2010, the Company met all of its performance commitments and, as a result, has not recorded any liabilities for potential obligations.

ITEM 2.
MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS
Unless the context indicates otherwise, references in this Quarterly Report on Form 10-Q to “Accretive Health”, “the Company,” “we,” “our,” and “us” mean Accretive Health, Inc., and its subsidiaries.
The following discussion and analysis of our financial condition and results of operations should be read in conjunction with the unaudited condensed consolidated financial statements and the related notes thereto included elsewhere in this Quarterly Report on Form 10-Q and the audited consolidated financial statements and notes thereto and management’s discussion and analysis of financial condition and results of operations for the year ended December 31, 2010 included in our Annual Report on Form 10-K filed with the U.S. Securities and Exchange Commission, or SEC, on March 18, 2011 (File No. 001-34746). This Quarterly Report on Form 10-Q contains “forward-looking statements” within the meaning of Section 21E of the Securities Exchange Act of 1934, as amended, or the Exchange Act. These statements are often identified by the use of words such as “may,” “will,” “expect,” “believe,” “anticipate,” “intend,” “could,” “estimate,” or “continue,” and similar expressions or variations. Such forward-looking statements are subject to risks, uncertainties and other factors that could cause actual results and the timing of certain events to differ materially from future results expressed or implied by such forward-looking statements. Factors that could cause or contribute to such differences include, but are not limited to, those discussed in the section titled “Risk Factors,” set forth in our 2010 Annual Report on Form 10-K. The forward-looking statements in this Quarterly Report on Form 10-Q represent our views as of the date of this Quarterly Report on Form 10-Q. Subsequent events and developments may cause our views to change. While we may elect to update these forward-looking statements at some point in the future, we have no current intention of doing so except to the extent required by applicable law. You should, therefore, not rely on these forward-looking statements as representing our views as of any date subsequent to the date of this Quarterly Report on Form 10-Q.
About the Company
Accretive Health is a leading provider of services that help healthcare providers generate sustainable improvements in their operating margins and healthcare quality while also improving patient, physician and staff satisfaction. Our core service offering helps U.S. healthcare providers to more efficiently manage their revenue cycles, which encompass patient registration, insurance and benefit verification, medical treatment documentation and coding, bill preparation and collections. Our quality and total cost of care service offering, introduced in 2010, enables healthcare providers to effectively manage the health of a defined patient population, which we believe is a future direction of the manner in which healthcare services will be delivered in the United States.

Our integrated revenue cycle technology and services offering spans the entire revenue cycle. We help our revenue cycle customers increase the portion of the maximum potential patient revenue they receive, while reducing total revenue cycle costs. Our quality and total cost of care solution is designed to help our customers identify the individuals who are most likely to experience an adverse health event and, as a result, incur high healthcare costs in the coming year. This data allows providers to focus greater efforts on managing these patients within and across the delivery system, as well as at home.

Our customers typically are multi-hospital systems, including faith-based or community healthcare systems, academic medical centers and independent ambulatory clinics, and their affiliated physician practice groups. To implement our solutions, we assume full responsibility for the management and cost of the operations we have contracted to manage and supplement the customer's existing staff involved in such operations with seasoned Accretive Health personnel. A customer's revenue improvements and cost savings generally increase over time as we deploy additional programs and as the programs we implement become more effective, which in turn provides visibility into our future revenue and profitability.

Our revenue cycle management services customers have historically achieved significant net revenue yield improvements within 18 to 24 months of implementing our solution, with such customers operating under mature managed service contracts typically realizing 400 to 600 basis points in yield improvements in the third or fourth contract year. All of a customer's yield improvements during the period in which we provide services are attributed to our solution because we assume full responsibility for the management of the customer's revenue cycle. Our methodology for measuring yield improvements excludes the impact of external factors such as changes in reimbursement rates from payors, the expansion of existing services or addition of new services, volume increases and acquisitions of hospitals or physician practices, which may impact net patient

10


revenue but are not considered changes to net revenue yield.

We and our customers share financial gains resulting from our solutions, which directly aligns our objectives and interests with those of our customers. Both we and our customers benefit - on a contractually agreed-upon basis - from net patient revenue increases realized by the customers as a result of our services. Coupled with the long-term nature of our managed service contracts and the fixed nature of the base fees under each contract, our historical renewal experience provides a core source of recurring revenue.

We believe that current macroeconomic conditions will continue to impose financial pressure on healthcare providers and will increase the importance of managing their operations effectively and efficiently. Additionally, the continued operating pressures facing U.S. hospitals coupled with some of the underlying themes of healthcare reform legislation enacted in March 2010 make the efficient management of the revenue cycle, including collection of the full amount of payments due for patient services, and quality and total cost of care initiatives, among the most critical challenges facing healthcare providers today.

Seasonality

Our quarterly and annual net services revenue generally increased each period due to ongoing expansion in the number of hospitals subject to managed service contracts with us and increases in the amount of incentive payments earned. The timing of customer additions is not uniform throughout the year. We also experience fluctuations in incentive payments as a result of patients' ability to accelerate or defer elective procedures, particularly around holidays such as Thanksgiving and Christmas. Generally, incentive payments earned are lower in the first quarter of each year and higher in the fourth quarter of each year. For example, incentive payments in the quarter ended March 31, 2011 were $17.3 million, or 75% of the $23.2 million earned in the quarter ended December 31, 2010. As a result of incentive payment fluctuations, our adjusted EBITDA is typically lower in the first quarter of each fiscal year. For example, our adjusted EBITDA of $4.4 million for the quarter ended March 31, 2010 represented less than 10% of our $45.0 million of adjusted EBITDA for the year ended December 31, 2010. We expect this seasonality to continue in our business and we believe that first quarter adjusted EBITDA will average approximately 10% of full fiscal year adjusted EBITDA for the foreseeable future; provided, however, that due to the factors described above, as well as other factors, some of which may be beyond our control, our actual results could differ materially from these estimates.

FINANCIAL OPERATIONS OVERVIEW
Net Services Revenue
We derive our net services revenue primarily from service contracts under which we manage our customers' revenue cycle or quality and total cost of care operations. Revenues from managed service contracts consist of base fees and incentive payments:

Base fee revenues represent our contractually-agreed annual fees for managing and overseeing our customers' revenue cycle or quality and total cost of care operations. Following a comprehensive review of a customer's operations, the customer's base fees are tailored to its specific circumstances and the extent of the customer's operations for which we are assuming operational responsibility; we do not have standardized fee arrangements.

Incentive payment revenues for revenue cycle management services represent the amounts we receive by increasing our customers' net patient revenue and identifying potential payment sources for patients who are uninsured and underinsured. These payments are governed by specific formulas contained in the managed service contract with each of our customers. In general, we earn incentive payments by increasing a customer's actual cash yield as a percentage of the contractual amount owed to such customer for the healthcare services provided.

Incentive payment revenues for quality and total cost of care services will represent our share of the provider community cost savings for our role in providing the technology infrastructure and for managing the care coordination process.

In addition, we earn revenue from other services, which primarily include our share of revenues associated with the collection of dormant patient accounts (more than 365 days old) under some of our service contracts. We also receive revenue from other services provided to customers that are not part of our integrated service offerings, such as reviewing a customer’s charge data master, physician advisory services or consulting on the billing for individuals receiving emergency room treatment.

Some of our service contracts entitle customers to receive a share of the cost savings we achieve from operating their revenue cycle. This share is returned to customers as a reduction in subsequent base fees or incentive fees. Our services revenue is reported net of cost sharing, and we refer to this as our net services revenue.

11


The following table summarizes the composition of our net services revenue for the three and nine months ended September 30, 2011 and 2010, on a percentage basis:
 
Three Months Ended
 
Nine Months Ended
 
September 30,
 
September 30,
 
2011
 
2010
 
2011
 
2010
Net base fees for managed service contracts
81.0
%
 
85.9
%
 
82.7
%
 
86.1
%
Incentive payments for managed service contracts
13.6
%
 
12.1
%
 
12.9
%
 
11.8
%
Other services
5.4
%
 
2.0
%
 
4.4
%
 
2.1
%
Net services revenue
100.0
%
 
100.0
%
 
100.0
%
 
100.0
%

For the three and nine months ended September 30, 2011 and 2010, our net base fee and incentive payments were exclusively related to our revenue cycle management services.

Costs of Services
Under our managed service contracts, we assume responsibility for all costs necessary to conduct our customers’ revenue cycle operations. Costs of services consist primarily of:
Salaries and benefits of the customers' employees engaged in activities which are included in our contract and who are assigned to work on-site with us. Under our contracts with our customers, we are responsible for the cost of the salaries and benefits for these employees of our customers. Salaries are paid and benefits are provided to such individuals directly by the customer, instead of adding these individuals to our payroll, because these individuals remain employees of our customers.

Salaries and benefits of our employees in our shared services centers (these individuals are distinct from on-site “infused management” discussed below) and the non-payroll costs associated with operating our shared service centers.

Costs associated with vendors that provide services integral to the customer's services we are contracted to manage.

For the three and nine months ended September 30, 2011 and 2010, our costs of services were primarily related to the revenue cycle management services.

Operating Margin
Operating margin is equal to net services revenue less costs of services. Our operating model is designed to improve margin under each managed service contract as the contract matures, for several reasons:
We typically enhance the productivity of a customer's revenue cycle operations over time as we fully implement our technology and procedures and because any overlap between costs of our shared services centers and costs of hospital operations targeted for transition is generally concentrated in the first year after the transition to the shared services center.

Incentive payments under each managed service contract generally increase over time as we deploy additional programs and the programs we implement become more effective and produce improved results for our customers.

Infused Management and Technology Expenses
We refer to our management and staff employees that we devote on-site to customer operations as infused management. Infused management and technology expenses consist primarily of the wages, bonuses, benefits, share based compensation, travel and other costs associated with deploying our employees on customer sites to guide and manage our customers' revenue cycle or quality and total cost of care operations. The employees we deploy on customer sites typically have significant experience in revenue cycle operations, care coordination, technology, quality control or other management disciplines. The other significant portion of these expenses is an allocation of the costs associated with maintaining, improving and deploying our integrated proprietary technology suite and an allocation of the costs previously capitalized for developing our integrated proprietary technology suite.

Selling, General and Administrative Expenses
Selling, general and administrative expenses consist primarily of expenses for executive, sales, corporate information

12


technology, legal, regulatory compliance, finance and human resources personnel, including wages, bonuses, benefits and share-based compensation; fees for professional services; insurance premiums; facility charges; and other corporate expenses. Professional services consist primarily of external legal, tax and audit services. The costs of developing the processes and technology for our emerging quality and total cost of care service offering prior to November 2010, when we signed our inaugural client, are also included in selling, general and administrative expenses. Subsequent to November 2010, costs associated with operating our quality and total cost of care managed service contract are a part of infused management and technology costs. We expect selling, general and administrative expenses to increase in absolute dollars as we continue to add information technology, human resources, finance, accounting and other administrative personnel as we expand our business.

We also expect to incur additional professional fees and other expenses resulting from future expansion and the compliance requirements of operating as a public company, including increased audit and legal expenses, investor relations expenses, increased insurance expenses, including directors' and officers' liability insurance, and the costs of complying with Section 404 of the Sarbanes-Oxley Act. While these costs may initially increase as a percentage of our net services revenue, we expect that in the future these expenses will increase at a slower rate than our overall business volume, and that they will eventually represent a smaller percentage of our net services revenue.

Although we cannot predict future changes to the laws and regulations affecting us or the healthcare industry generally, we do not expect that any associated changes to our compliance programs will have a material effect on our selling, general and administrative expenses.

Interest Income

Interest income is derived from the return achieved from our cash balances. We invest primarily in highly liquid, short-term investments, primarily those insured by the U.S. government.
Income Taxes
Income tax expense consists of federal and state income taxes in the United States and India. Additionally, we incur income taxes in states which impose a tax based on gross receipts in addition to a tax based on income. In August 2010, one of the states, where a large portion of our operations is conducted, enacted legislation that reduced our current and future obligations under the gross receipts tax.

CRITICAL ACCOUNTING POLICIES
For a description of our critical accounting policies and estimates, see our Annual Report on Form 10-K for the year ended December 31, 2010.
Legal Proceedings
From time to time, we have been and may become involved in legal or regulatory proceedings arising in the ordinary course of business. We are not presently a party to any material litigation or regulatory proceeding and we are not aware of any pending or threatened litigation or regulatory proceeding that could have a material adverse effect on our business, operating results, financial condition or cash flows.

New Accounting Standards and Disclosures
From time to time, new accounting pronouncements are issued by the FASB and are adopted by us as of the specified effective date. Unless otherwise discussed, we believe that the impact of recently issued accounting pronouncements does not have a material impact on the Company's consolidated financial position, results of operations, and cash flows, or do not apply to our operations.


13


CONSOLIDATED RESULTS OF OPERATIONS
Our key consolidated financial and operating data are as follows (in thousands):

 
Three Months Ended
 
Nine Months Ended
 
September 30, 2011
 
September 30, 2011
 
2011
 
2010
 
2011
 
2010
Net services revenue
$
218,893

 
$
158,424

 
$
566,194

 
$
436,265

Costs of services
169,898

 
126,272

 
435,969

 
346,574

Operating margin
48,995

 
32,152

 
130,225

 
89,691

Other operating expenses
 

 
 

 
 
 
 
Infused management and technology
21,285

 
15,760

 
62,027

 
46,817

Selling, general and administrative
15,482

 
11,911

 
42,340

 
29,788

Total operating expenses
36,767

 
27,671

 
104,367

 
76,605

Income from operations
12,228

 
4,481

 
25,858

 
13,086

Interest income, net
5

 
14

 
20

 
24

Income before provision for income taxes
12,233

 
4,495

 
25,878

 
13,110

Provision for income taxes
4,963

 
1,637

 
9,895

 
6,020

Net income
$
7,270

 
$
2,858

 
$
15,983

 
$
7,090

Operating Expense Details:
 

 
 

 
 
 
 
Infused management and technology expense, excluding depreciation and amortization expense and share-based compensation expense
$
16,501

 
$
12,799

 
$
50,434

 
$
39,187

Selling, general and administrative expense, excluding depreciation and amortization expense and share-based compensation expense
11,695

 
8,748

 
32,156

 
23,886

Depreciation and amortization expense(1)
1,629

 
1,255

 
4,608

 
3,449

Share-based compensation expense(2)
6,942

 
4,869

 
17,169

 
10,083

Total operating expenses
$
36,767

 
$
27,671

 
$
104,367

 
$
76,605

Other operating and Non-GAAP financial data
 

 
 

 
 
 
 
Adjusted EBITDA(3)
$
21,733

 
$
11,623

 
$
50,815

 
$
28,332

 
 
 
 
 
 
 
 
 
As of September 30,
 
 
 
 
 
2011
 
2010
 
 
 
 
 
(In millions)
 
 
 
 
Projected contracted annual revenue run rate(4)
$854 to $874

 
$635 to $648
 
 
 
 
___________________________

(1)
For the three and nine months ended September 30, 2011, $533 and $1,668, respectively, of depreciation and amortization expense was allocated to cost of services. For the three and nine months ended September 30, 2010, $582 and $950, respectively, of depreciation and amortization expense was allocated to cost of services.
(2)
For the three and nine months ended September 30, 2011, $401 and $1,512 of share-based compensation expense was allocated to cost of services. For the three and nine months ended September 30, 2010, $436 and $764, respectively, of share-based compensation expense was allocated to cost of services.
(3)
We define adjusted EBITDA as net income before net interest income (expense), income tax expense (benefit), depreciation and amortization expense and share-based compensation expense. Adjusted EBITDA is a non-GAAP financial measure and should not be considered as an alternative to net income, operating income and any other measure of financial performance calculated and presented in accordance with GAAP. See “Use of Non-GAAP Financial Measures” for additional discussion.

(4)
We define our projected contracted annual revenue run rate as the expected total net services revenue for the

14


subsequent 12 months for all healthcare providers for which we are providing services under contract. We believe that our projected contracted annual revenue run rate is a useful method to measure our overall business volume at a point in time and changes in the volume of our business over time because it eliminates the timing impact associated with the signing of new contracts during a specific quarterly or annual period. Actual revenues may differ from the projected amounts used for purposes of calculating projected contracted annual revenue run rate because, among other factors, the scope of services provided to existing customers may change and the incentive fees we earn may be more or less than expected depending on our ability to achieve projected increases in our customers' net revenue yield and projected reductions in the total medical cost of the customer's patient populations.

RESULTS OF OPERATIONS
Three Months Ended September 30, 2011 Compared to Three Months Ended September 30, 2010
Net Services Revenues
The following table summarizes the composition of our net services revenue for the three months ended September 30, 2011 and 2010, respectively (in thousands):
 
Three Months Ended
 
September 30,
 
2011

2010
Net base fees for managed service contracts
$
177,274

 
$
136,039

Incentive payments for managed service contracts
29,738

 
19,093

Other services
11,881

 
3,292

Net services revenue
$
218,893

 
$
158,424


Net services revenue increased $60.5 million, or 38.2%, to $218.9 million for the three months ended September 30, 2011, from $158.4 million for the three months ended September 30, 2010. Net base fee revenue, which accounted for the majority of the increase, increased $41.2 million, to $177.3 million  for the three months ended September 30, 2011, from $136.0 million for the three months ended September 30, 2010, primarily due to an increase in the number of hospitals with which we had managed service contracts from 64 as of September 30, 2010 to 79 as of September 30, 2011. We have added two new customers during the quarter ended September 30, 2011. In addition, incentive payment revenues increased by $10.6 million, to $29.7 million for the three months ended September 30, 2011, from $19.1 million for the three months ended September 30, 2010, consistent with the increases that generally occur as our managed service contracts mature. All other revenues increased by $8.6 million, to $11.9 million for the three months ended September 30, 2011 from $3.3 million for the three months ended September 30, 2010, as we continued to expand our specialized services such as emergency room physician advisory services.
Our projected contracted annual revenue run rate at September 30, 2011 was $854 million to $874 million compared to $635 million to $648 million at September 30, 2010. Based on the midpoint of the two ranges, our projected contracted annual revenue run rate as of September 30, 2011 increased by $222 million, or 34.7%. We define our projected contracted annual revenue run rate as the expected total net services revenue for the subsequent twelve months for all healthcare providers for which we are providing services that are under contract as of the end of the reporting period.
Costs of Services
Our costs of services increased $43.6 million, or 34.5%, to $169.9 million for the three months ended September 30, 2011, from $126.3 million for the three months ended September 30, 2010. The increase in costs of services was primarily attributable to the increase in the number of hospitals for which we provide managed services.
Operating Margin
Operating margin increased $16.8 million, or 52.4%, to $49.0 million for the three months ended September 30, 2011 from $32.2 million for the three months ended September 30, 2010. The operating margin as a percentage of net services revenue increased from 20.3% for the three months ended September 30, 2010 to 22.4% for the three months ended September 30, 2011, primarily due to increased levels of cost efficiencies in the performance of our managed service contracts, net of shared customer cost savings and an increased ratio of mature managed service contracts.
Operating Expenses
Infused management and technology expenses increased $5.5 million, or 35.1%, to $21.3 million for the three months ended September 30, 2011, from $15.8 million for the three months ended September 30, 2010. The increase was primarily due to the incremental costs related to our quality and total cost of care offering, an increase in the number of our management personnel

15


deployed at customer facilities, and an increase in the number of new management personnel being hired and trained in anticipation of their deployment to customer sites.
Selling, general and administrative expenses increased $3.6 million, or 30.0%, to $15.5 million for the three months ended September 30, 2011, from $11.9 million for the three months ended September 30, 2010. The increase included the net incremental business development expenses of approximately $1.6 million, net of share-based compensation expense. The increase also included $0.6 million of additional depreciation, amortization and share-based compensation expense as discussed below.
We allocate share-based compensation expense and depreciation and amortization expense between cost of services, infused management expenses and selling, general and administrative expenses. During the three months ended September 30, 2011, the following changes affected the infused management and SG&A expense categories:
Share-based compensation expense increased $2.1 million, or 42.6%, to $6.9 million for the three months ended September 30, 2011 from $4.9 million for the three months ended September 30, 2010. The increase was primarily due to the vesting of previously granted stock options and restricted stock awards associated with the continued increase in the number of employees and their tenure with the Company.
Depreciation and amortization expense increased $0.4 million, or 29.8%, to $1.6 million for the three months ended September 30, 2011, from $1.3 million for the three months ended September 30, 2010, due to the addition of internally developed software, computer equipment, furniture and fixtures, and other property to support our growing operations.
For the three months ended September 30, 2011, approximately $0.4 million and $0.5 million of share-based compensation expense and depreciation and amortization expense, respectively, was allocated to cost of services due to the expansion of our shared services centers. Additionally, for the three months ended September 30, 2010, approximately $0.4 million and $0.6 million of share-based compensation expense and depreciation and amortization expense, respectively, was allocated to cost of services.
Income Taxes
Tax expense increased $3.3 million to $5.0 million for the three months ended September 30, 2011, from $1.6 million for the three months ended September 30, 2010. The increase was primarily due to the increase in taxable income during the period, offset by the reduction in gross receipts tax liability in one of the states, where a large portion of our operations is conducted, as a result of the legislative change which occurred in August 2010.

Nine Months Ended September 30, 2011 Compared to Nine Months Ended September 30, 2010
Net Services Revenues
The following table summarizes the composition of our net services revenue for the nine months ended September 30, 2011 and 2010, respectively (in thousands):
 
Nine Months Ended
 
September 30,
 
2011
 
2010
Net base fees for managed service contracts
$
468,118

 
$
375,596

Incentive payments for managed service contracts
72,969

 
51,501

Other services
25,107

 
9,168

Net services revenue
$
566,194

 
$
436,265


Net services revenue increased $129.9 million, or 29.8%, to $566.2 million for the nine months ended September 30, 2011, from $436.3 million for the nine months ended September 30, 2010. The largest component of the increase, net base fee revenue, increased $92.5 million, to $468.1 million for the nine months ended September 30, 2011, from $375.6 million for the nine months ended September 30, 2010, primarily due to an increase in the number of hospitals with which we had managed service contracts from 64 as of September 30, 2010 to 79 as of September 30, 2011. We have added six new customers during the nine months ended September 30, 2011. In addition, incentive payment revenues increased by $21.5 million, to $73.0 million for the nine months ended September 30, 2011, from $51.5 million for the nine months ended September 30, 2010, consistent with the increases that generally occur as our managed service contracts mature. All other revenues increased by $15.9 million, to $25.1 million for the nine months ended September 30, 2011 from $9.2 million for the nine months ended

16


September 30, 2010, as we continued to expand our specialized services such as emergency room physician advisory services.
Costs of Services
Our costs of services increased $89.4 million, or 25.8%, to $436.0 million for the nine months ended September 30, 2011, from $346.6 million for the nine months ended September 30, 2010. The increase in costs of services was primarily attributable to the increase in the number of hospitals for which we provide managed services.
Operating Margin
Operating margin increased $40.5 million, or 45.2%, to $130.2 million for the nine months ended September 30, 2011 from $89.7 million for the nine months ended September 30, 2010. The operating margin as a percentage of net services revenue increased from 20.6% for the nine months ended September 30, 2010 to 23.0% for the nine months ended September 30, 2011, primarily due to increased levels of cost efficiencies in the performance of our managed service contracts, net of shared customer cost savings and an increased ratio of mature managed service contracts.
Operating Expenses
Infused management and technology expenses increased $15.2 million, or 32.5%, to $62.0 million for the nine months ended September 30, 2011, from $46.8 million for the nine months ended September 30, 2010. The increase was primarily due to the incremental costs related to our quality and total cost of care offering, an increase in the number of our management personnel deployed at customer facilities, and an increase in the number of new management personnel being hired and trained in anticipation of their deployment to customer sites.
Selling, general and administrative expenses increased $12.6 million, or 42.1%, to $42.3 million for the nine months ended September 30, 2011, from $29.8 million for the nine months ended September 30, 2010. The increase included $1.0 million of secondary offering costs, $1.6 million of public company costs and $4.7 million for increases in sales and marketing personnel costs, net of share-based compensation expense. The increase also included $4.3 million of additional depreciation, amortization and share-based compensation expense as discussed below.
We allocate share-based compensation expense and depreciation and amortization expense between cost of services, infused management expenses and selling, general and administrative expenses. During the nine months ended September 30, 2011, the following changes affected the infused management and SG&A expense categories:
Share-based compensation expense increased $7.1 million, or 70.3%, to $17.2 million for the nine months ended September 30, 2011 from $10.1 million for the nine months ended September 30, 2010. The increase was primarily due to IPO-related option grants for executive officers, employees and non-employee directors for which the Company did not begin to recognize expense until the second quarter of 2010 when the price of these options was determined, as well as vesting of previously granted stock options and restricted stock awards associated with the continued increase in the number of employees and their tenure with the Company.
Depreciation and amortization expense increased $1.2 million, or 33.6%, to $4.6 million for the nine months ended September 30, 2011, from $3.4 million for the nine months ended September 30, 2010, due to the addition of internally developed software, computer equipment, furniture and fixtures, and other property to support our growing operations.
For the nine months ended September 30, 2011, approximately $1.5 million and $1.7 million of share-based compensation expense and depreciation and amortization expense, respectively, was allocated to cost of services due to the expansion of our shared services centers. For the nine months ended September 30, 2010, approximately $0.8 million and $1.0 million of share-based compensation expense and depreciation and amortization expense, respectively, was allocated to cost of services.
Income Taxes
Tax expense increased $3.9 million to $9.9 million for the nine months ended September 30, 2011, from $6.0 million for the nine months ended September 30, 2010. The increase was primarily due to the increase in taxable income during the period offset by reduction in gross receipts tax liability in one of the states, where a large portion of our operations is conducted, as a result of the legislative change which occurred in August, 2010.
LIQUIDITY AND CAPITAL RESOURCES
Our primary source of liquidity is cash flows from operations. Given our current cash and cash equivalents and accounts receivable, we believe that we will have sufficient funds to meet our long-term and short-term liquidity and capital needs. We expect that the combination of our current liquidity and expected additional cash generated from operations will be sufficient for our planned capital expenditures, which are expected to consist primarily of capitalized software, fixed assets as we continue building out our infrastructure, and other investing activities, in the next 12 months.

17


Our cash and cash equivalents were $182.1 million at September 30, 2011 as compared to $155.6 million as of December 31, 2010. Our initial public offering (the "IPO"), which closed on May 25, 2010, generated gross proceeds to us of $80.8 million, net of underwriting discounts and offering expenses. Through September 30, 2011, we did not use any of our proceeds from the IPO, which are invested in highly liquid money market funds and treasury securities.
Cash flows from operating, investing and financing activities, as reflected in our condensed consolidated statements of cash flows, are summarized in the following table (in thousands):
 
Nine Months Ended
 
September 30,
 
2011
 
2010
Net cash provided by (used in)
 

 
 

Operating activities
$
2,667

 
$
7,004

Investing activities
(7,367
)
 
(10,277
)
Financing activities
31,575

 
84,424


Operating Activities
Cash provided by operating activities for the nine months ended September 30, 2011 totaled $2.7 million, as compared to $7.0 million for the nine months ended September 30, 2010. Receivables from customers increased by $52.8 million during the nine months ended September 30, 2011 primarily due to the increased net services revenues and the timing of customer payments. Of this increase, $20.7 million, or 39%, are less than 30 days old. The Company's trade receivables over 180 days old increased by $4.7 million from $10.9 million as of December 31, 2010 to $15.6 million as of September 30, 2011. As a percentage of net receivables, the trade receivables over 180 days old decreased from 20% as of December 31, 2010 to 15% as of September 30, 2011. Subsequent to September 30, 2011 and prior to the date of this 10-Q filing, payments of $5.2 million of the $15.6 million, of over 180 days old trade receivables, had been collected. Of the remaining $10.4 million over 180 days old, $2.9 million had just recently aged over 180 days in the current quarter. Receivables from customers increased by $28.1 million during the nine months ended September 30, 2010 primarily due to the increased net services revenues and the timing of customer payments. Excess tax benefits from equity-based awards of $16.9 million resulted in an equivalent increase in prepaid taxes, as these benefits could not be used in the current period as income taxes payable had already been reduced to $0. This resulted in the full $16.9 million being accounted for as cash used in operating activities. Accounts payable and accrued service costs increased by $22.6 million and $15.8 million for the nine months ended September 30, 2011 and 2010, respectively, due to the timing of vendor payments. Deferred revenue decreased by $2.7 million for the nine months ended September 30, 2011 and $3.4 million for the nine months ended September 30, 2010 primarily due to the timing of cash receipts from our customers. For the three months ended September 30, 2011, cash provided by operating activities was $31.1 million as compared to $9.3 million for the three months ended September 30, 2010.
Investing Activities
Cash used in investing activities was $7.4 million for the nine months ended September 30, 2011, which included approximately $9.0 million of capital expenditures, offset by $1.7 million of note receivable collections. Cash used in investing activities for the nine months ended September 30, 2010 totaled $10.3 million. Use of cash in these periods primarily related to the purchase of furniture and fixtures, leasehold improvements, computer hardware and software to support the growth of our business.
Financing Activities
Cash provided by financing activities was $31.6 million for the nine months ended September 30, 2011 primarily due to the receipt of proceeds from our employees' stock option exercises and the related favorable effect of approximately $16.9 million on our future tax liability. Cash provided by financing activities was $84.4 million for the nine months ended September 30, 2010 mostly due to the receipt of proceeds from our IPO.
Revolving Credit Facility and Compensating Balance Arrangements
In September, 2011 the Company reduced its outstanding line of credit with the Bank of Montreal from $15 million to $3 million. The $3 million line of credit can only be utilized by the Company in the form of Letters of Credit and is secured by a $5 million demand deposit with the Bank of Montreal. Any amounts outstanding under the line of credit accrue interest at the greater of the bank-established prime commercial rate, a LIBOR plus 1% rate, or a rate that combines the characteristics of both. The line of credit has an initial term of three years and is renewable annually thereafter. As of September 30, 2011, the Company had outstanding letters of credit of approximately $2.5 million, which reduced the available line of credit to $0.5 million.

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Future Capital Requirements
We intend to fund our future growth over the next 12 months with funds generated from operations and our net proceeds from the IPO. Over the longer term, we expect that cash flows from operations, supplemented by short-term and long-term financing, as necessary, will be adequate to fund our day-to-day operations and capital expenditure requirements. Our ability to secure short-term and long-term financing in the future will depend on several factors, including our future profitability, the quality of our accounts receivable, our relative levels of debt and equity, and the overall condition of the credit markets.

OFF-BALANCE SHEET ARRANGEMENTS
We do not have any off-balance sheet arrangements.
USE OF NON-GAAP FINANCIAL MEASURES
In order to provide stockholders with greater insight and to allow for better understanding of how our management and board of directors analyze our financial performance and make operational decisions, we supplement our condensed consolidated financial statements presented on a GAAP basis in this Quarterly Report on Form 10-Q with the adjusted EBITDA measure.
Adjusted EBITDA as a measure has limitations, as noted below, and should not be considered in isolation or in substitute for analysis of our results as reported under GAAP.
Our management uses adjusted EBITDA:
as a measure of operating performance, because it does not include the impact of items that we do not consider indicative of our core operating performance;
for planning purposes, including the preparation of our annual operating budget;
to allocate resources to enhance the financial performance of our business;
to evaluate the effectiveness of our business strategies; and
in communications with our board of directors and investors concerning our financial performance.
We believe adjusted EBITDA is useful to stockholders in evaluating our operating performance for the following reasons:
these and similar non-GAAP measures are widely used by investors to measure a company’s operating performance without regard to items that can vary substantially from company to company depending upon financing and accounting methods, book values of assets, capital structures and the methods by which assets were acquired;
securities analysts often use adjusted EBITDA and similar non-GAAP measures as supplemental measures to evaluate the overall operating performance of companies; and
by comparing our adjusted EBITDA in different historical periods, our stockholders can evaluate our operating results without the additional variations of interest income (expense), income tax expense (benefit), depreciation and amortization expense and share-based compensation expense.
We understand that, although measures similar to adjusted EBITDA are frequently used by investors and securities analysts in their evaluation of companies, these measures have limitations as analytical tools, and you should not consider it in isolation or as a substitute for analysis of our results of operations as reported under GAAP. Some of these limitations are:
adjusted EBITDA does not reflect our cash expenditures or future requirements for capital expenditures or other contractual commitments;
adjusted EBITDA does not reflect changes in, or cash requirements for, our working capital needs;
adjusted EBITDA does not reflect share-based compensation expense;
adjusted EBITDA does not reflect cash requirements for income taxes;
adjusted EBITDA does not reflect net interest income (expense); and
other companies in our industry may calculate adjusted EBITDA differently than we do, limiting its usefulness as a comparative measure.
To properly and prudently evaluate our business, we encourage you to review the GAAP financial statements included elsewhere in this Form 10-Q, and not to rely on any single financial measure to evaluate our business.


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The following table presents a reconciliation of adjusted EBITDA to net income, the most comparable GAAP measure (in thousands):
 
Three Months Ended
 
Nine Months Ended
 
September 30,
 
September 30,
 
2011
 
2010
 
2011
 
2010
Net income
$
7,270

 
$
2,858

 
$
15,983

 
$
7,090

Net interest income (a)
(5
)
 
(14
)
 
(20
)
 
(24
)
Provision for income taxes
4,963

 
1,637

 
9,895

 
6,020

Depreciation and amortization expense
2,162

 
1,837

 
6,276

 
4,399

EBITDA
14,390

 
6,318

 
32,134

 
17,485

Stock compensation expense(b)
7,343

 
5,305

 
18,681

 
10,847

Adjusted EBITDA
$
21,733

 
$
11,623

 
$
50,815

 
$
28,332

_________________________
(a)
Net interest income represents earnings from our cash and cash equivalents. No debt or other interest-bearing obligations were outstanding during any of the periods presented.
(b)
Stock compensation expense represents the share-based compensation expense reflected in our financial statements.

ITEM 3.
QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK
Interest Rate Sensitivity.  Our interest income is primarily generated from interest earned on all cash and cash equivalents. Our exposure to market risks related to interest expense is limited to borrowings under our revolving line of credit to secure various letters of credit. We do not enter into interest rate swaps, caps or collars or other hedging instruments.
Foreign Currency Exchange Risk.  Our results of operations and cash flows are subject to fluctuations due to changes in the Indian rupee because a portion of our operating expenses are incurred by our subsidiary in India and are denominated in Indian rupees. However, we do not generate any revenues outside of the United States. For the nine months ended September 30, 2011 and 2010, less than 5% of our expenses were denominated in Indian rupees. As a result, we believe that the risk of a significant impact on our operating income from foreign currency fluctuations is not substantial.

ITEM 4.
CONTROLS AND PROCEDURES
Evaluation of Disclosure Controls and Procedures
Our management, with the participation of our Chief Executive Officer and Chief Financial Officer, evaluated the effectiveness of our disclosure controls and procedures as defined in Rule 13a-15(e) under the Exchange Act as of September 30, 2011. Our disclosure controls and procedures are designed to provide reasonable assurance of achieving their objectives of ensuring that information we are required to disclose in the reports we file or submit under the Exchange Act is accumulated and communicated to our management, including our Chief Executive Officer and Chief Financial Officer, as appropriate to allow timely decisions regarding required disclosures, and is recorded, processed, summarized and reported, within the time periods specified in the SEC’s rules and forms. There is no assurance that our disclosure controls and procedures will operate effectively under all circumstances. Based upon the evaluation described above our Chief Executive Officer and Chief Financial Officer concluded that, as of September 30, 2011, our disclosure controls and procedures were effective at the reasonable assurance level.

No change in the Company's internal control over financial reporting (as defined in Rules 13a-15(f) and 15d-15(f) under the Exchange Act) occurred during the quarter ended September 30, 2011 that has materially affected, or is reasonably likely to materially affect, the Company's internal control over financial reporting.

PART II — OTHER INFORMATION

ITEM 1.
LEGAL PROCEEDINGS
The information set forth under Note 11 — Legal to the unaudited condensed consolidated financial statements of this quarterly report on Form 10-Q is incorporated herein by reference.

20



ITEM 1A.
RISK FACTORS

There have been no material changes from the Risk Factors described in our Annual Report on Form 10-K for the year ended December 31, 2010 (“2010 Form 10-K”).

ITEM 2.
UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS
Use of Proceeds from Initial Public Offering
From the effective date of our Initial Public Offering's registration statement through September 30, 2011, we did not use any of our proceeds from the IPO. There has been no change in the planned use of proceeds from the initial public offering as described in our Registration Statement on Form S-1 declared effective by the SEC on May 19, 2010.
Unregistered Sale of Equity Securities
During the three months ended September 30, 2011, there were no unregistered sales of equity securities.

ITEM 3.
DEFAULT UPON SENIOR SECURITIES
Not applicable.

ITEM 4.
(REMOVED AND RESERVED)

ITEM 5.
OTHER INFORMATION
Not applicable.

ITEM 6.
EXHIBITS
Exhibit Number
Exhibit Description
31.1

Certification of Chief Executive Officer pursuant to Rule 13a-14(a) or 15d-14(a) of the Securities Exchange Act of 1934, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
31.2

Certification of Chief Financial Officer pursuant to Rule 13a-14(a) or 15d-14(a) of the Securities Exchange Act of 1934, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
32.1

Certification of Chief Executive Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
32.2

Certification of Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
101.INS*

XBRL Instance Document

101.SCH*

XBRL Schema Document

101.CAL*

XBRL Calculation Linkbase Document

101.LAB*

XBRL Labels Linkbase Document

101.DEF*

XBRL Taxonomy Extension Document
101.PRE*

XBRL Presentation Linkbase Document


* XBRL (Extensible Business Reporting Language) information is furnished and deemed not filed or a part of a registration statement or prospectus for purposes of sections 11 or 12 of the Securities Act of 1933, is deemed not filed for purposes of section 18 of the Securities Exchange Act of 1934, and otherwise is not subject to liability under these sections.

21


SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

Date:
November 10, 2011
ACCRETIVE HEALTH, INC
 
 
Registrant
 
 
 
 
 
 
 
 
/s/  Mary A. Tolan
 
 
Mary A. Tolan
 
 
Director, Founder, President and Chief Executive Officer
 
 
(Principal Executive Officer)
 
 
 
 
 
 
 
 
/s/  John T. Staton
 
 
John T. Staton
 
 
Chief Financial Officer and Treasurer
 
 
(Principal Financial Officer)


22