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EX-14 - EXHIBIT 14 - GROW CAPITAL, INC.ex14.htm
EX-31.1 - EXHIBIT 31.1 - GROW CAPITAL, INC.ex311.htm
EX-32.1 - EXHIBIT 32.1 - GROW CAPITAL, INC.ex321.htm
EX-31.2 - EXHIBIT 31.2 - GROW CAPITAL, INC.ex312.htm
EX-10.10 - EXHIBIT 10.10 - GROW CAPITAL, INC.exh1010.htm


UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C.  20549

FORM 10-K
(Mark One)
x    ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the fiscal year ended       December 31, 2009

o TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from ________ to __________

Commission File Number:                                           000-53408

Calibrus, Inc.
(Exact name of registrant as specified in charter)

Nevada
86-0970023
State or other jurisdiction of
incorporation or organization
(I.R.S. Employer I.D. No.)
   
1225 West Washington Street, Suite 213, Tempe, AZ
85281
(Address of principal executive offices)
(Zip Code)

Issuer's telephone number, including area code: (602) 778-7500

Securities registered pursuant to section 12(b) of the Act:

                              Title of each class              Name of each exchange on which registered
None                                                          N/A

Securities registered pursuant to section 12(g) of the Act:

Common Stock, $0.001 par value
(Title of class)

Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act
Yes [  ]                      No   [ X]

Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or 15(d) of the Act
Yes [  ]                      No   [X ]

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the past 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.   Yes [X]No [   ]

 
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Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any,every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).                                                                                                                                                   Yes [  ]  No  [  ]


Indicate by check mark if disclosure of delinquent filers in response to Item 405 of Regulation S-K is not contained herein, and not be contained, to the best of registrant's knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-KSB or any amendment to this Form 10-K.    [ ]

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company.  See definitions of “large accelerated filer,” “accelerated filer,” and “smaller reporting company” in Rule 12b-2 of the Exchange Act.

Large Accelerated filer ¨                                                                                                Accelerated filer ¨
Non-accelerated filer  ¨ (Do not check if a smaller reporting company)                 Smaller reporting company x

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).       Yes [  ]   No [X]

State the aggregate market value of the voting and non-voting common equity held by non-affiliates computed by reference to the price at which the common equity was last sold, or the average bid and asked prices of such common equity, as of the last business day of the registrant’s most recently completed second fiscal quarter: The Registrant’s shares were not trading as of the date of this filing and have not had any trades in which to determine a price.  Currently, the average of the bid and ask price is $1.00 per share giving the shares held by non-affiliates a value of $3,507,932.  Since the Registrant does not have an active trading market this numbers may not be reliable indication of the share price.

As of March 20, 2009, the Registrant had 6,794,600 shares of common stock issued and outstanding.

DOCUMENTS INCORPORATED BY REFERENCE

List hereunder the following documents if incorporated by reference and the part of the Form 10-K (e.g., part I, part II, etc.) into which the document is incorporated:  (1) Any annual report to security holders; (2) Any proxy or other information statement; and (3) Any prospectus filed pursuant to rule 424(b) or (c) under the Securities Act of 1933:  NONE

 
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PART I

ITEM 1. BUSINESS

SPECIAL NOTE REGARDING FORWARD-LOOKING STATEMENTS

This periodic report contains certain forward-looking statements with respect to the financial condition, results of operations, business strategies, operating efficiencies or synergies, competitive positions, growth opportunities for existing products, plans and objectives of management. Statements in this periodic report that are not historical facts are hereby identified as “forward-looking statements.”

Overview

Calibrus, Inc. is a technology based company established in 1999.  We have two business units that leverage our technology capabilities.  We have provided Hosted Business Solutions for ten years and have now expanded to offer a social networking site called JabberMonkey, which is currently in the beta testing phase.  Through our Hosted Business Solutions, we provide Third Party Verification (TPV) Services, Hosted Call Recording Services and Interactive Voice Response/Voice Recognition Unit (IVR/VRU) Services to some telecom, cable and insurance companies.  We estimate that we have processed over 50 million live agent calls/recordings and 5 million IVR calls/recordings to date serving these companies.  With over 125 employees, the latest equipment and in-house designed software and solutions, we are the hosted solution company that companies can trust with their data.

Our technology provides us with the ability to provide fully-integrated live voice, data, and automated services and combinations of services out of a unified platform.  Our system’s processes and functionality allow our IT staff to easily design and build systems that satisfy client’s process requirements.  Using our technology has allowed us to develop and build customized web-based solutions incorporating call recording, “click to call” and voice message broadcast functionality.

Calibrus has leveraged our technology capabilities to expand into the growing market of social expression website.  Leveraging the software development experience we have obtained over the last 10 years, we created the site JabberMonkey.com which is currently completing its beta testing phase of development.  JabberMonkey is a site where users can have an interactive experience of asking questions of other members, post comments and have ongoing interactive video and text chats.

Calibrus Products and Services - Calibrus Hosted Third Party Verification (TPV) Services

Calibrus' Third Party Verification service is easy to use and offers both Live Operator and IVR/VRU Third Party Verification services.  Calibrus’ Live Operators process thousands of TPV calls daily.  To date, Live Operator TPV has been the solution of choice for several of our largest customers.  Live operators offer the best customer experience and typically higher success rates over IVR/VRU solutions.  Our Automated IVR (Interactive Voice Response) solution offers a low-cost alternative to a live voice agent while ensuring compliance with both FCC and State PUC (Public Utility Commission) Third Party Verification requirements. Our IVR systems feature intuitive scripting to automatically ensure the correct questions are asked. Our custom IVR solutions enable client’s customers to easily opt-out to a live agent at any time if they require personal attention.
 
What is Third Party Verification?

Third Party Verification is the confirmation of a customer’s order by an independent third party.  This process protects both the customer and the company selling services from fraud and slamming/cramming of products onto their lines.  Once the sale has been made the customer is transferred to an independent Third Party, such as Calibrus, that will read a pre-determined script to which the customer will answer yes or no.

 
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In 1996, the Federal Communications Commission, FCC, enacted the Telecommunications Act which forced the Regional Bell Operating Companies to open their lines to competition.  Accordingly, telecom companies were required to allow competitors to lease their lines and provide service to customers at a rate set by each individual State’s Utility Commission.  This was to promote competition and help new competitors compete with the larger telecom companies on a level playing field.  Unfortunately, this led to another phenomena called slamming, customers being switched from one company to another without their approval, and sometimes without any knowledge whatsoever until they received their bill.

In response to slamming, legislation was enacted that required companies that were changing a customer’s dial tone or long distance to their services would have to first obtain the customer’s approval in one of three ways:

·  
A written and signed Letter of Authorization indicating that customer agrees to the change.

·  
An automated or live agent independent third party that the customer is transferred to for the verification.

·  
An electronic Signature on an electronic Letter of Authorization, usually done on websites.

Calibrus fulfills the second requirement, providing both automated IVR/VRU and Live Agent Third party Verification Services for our clients.

Automated IVR/VRU Service Highlights

·  
Dual Channel Recording to Eliminate the Loss of Interactions/Customer Statements
·  
Very Low Implementation and Ongoing Cost
·  
Simple to Set Up, Implement and Launch
·  
Close to Real-Time Call Record and File Retrieval and Posting
·  
Dedicated Management and IT Resources, 24/7 Availability
·  
Superior Value and Cost Competitive IVR Services

Our automated IVR verification method provides customers with a pre-determined script to comply with each client’s unique verification requirements.  The following diagram demonstrates our basic Automated IVR Process Method:
 
 
 
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Our Automated IVR/VRU TPV services are priced on per transaction or per minute usage.

Live Operator TPV

In addition to our automated TPV services, we also offer Live Operator TPV Service.  When customers want to provide live interactions with ultimate flexibility, our Live Operator Services can be used in conjunction with our automated TPV services or as a stand alone service.  Customers that select our Live Operator service offering will see several benefits, such as:

 ·  
Better Customer Experience
·  
Superior Universal Language Coverage (i.e. Spanish, Chinese, Japanese, Korean, etc.)
·  
Documented Higher Success Rates (success rates average over 96%)
·  
Higher Success Rates Mean:
o  
Less Back Room Clean-up Expense
o  
Fewer Lost Sales due to Non-Verified TPV’s
· 
Close to Real-Time Call Record and File Retrieval and Posting
· 
Cost Competitive Live Operator Answering Service

Calibrus has developed a TPV process that allows for a very efficient transfer of data from a sales agent to a Calibrus Live Operator.  This process reduces call lengths, agent errors, and TPV costs.  The following is a diagram of our Live Operator TPV Process Method.


Our Live Operator Third Party Verification solution helps our customers meet compliance requirements and improve their overall business processes.   TPV revenue accounted for  approximately 95% of the Company’s total revenue.  For 2009, 87% of our TPV revenue was derived from Live Operator services and 13% was derived IVR/VRU services.  Our TPV services are priced on per transaction or per minute usage.

VOIP Verifications

Calibrus Live Agent VOIP Verifications provide a solution for customers that want to provide live interactions with the ultimate flexibility.  Automated IVR Verifications is a low-cost alternative to a live voice agent that still complies with both FCC and State PUC Third Party Verification requirements.  Intuitive scripting ensures the correct questions are automatically asked.  Customers can easily opt-out to a live agent at any time if they require personal attention.

 
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Hosted Call Recording

Calibrus’ Call Recording service is easy to use and cost-effective and offers a number of features necessary for a superior call recording solution.  Calibrus’ Hosted Call Recording solutions are an alternative for companies that do not wish to invest in expensive hardware, maintenance and support of a state-of-the-art call recording system.

Our Hosted Call Recording Features include:

·  
All Inclusive Pay-As-You-Go Pricing Model by the Minute or by the Transaction/Call
·  
No Maintenance, Upgrade, Programming, Site/Seat Licensing or Change Fees
·  
Call Record & File Access 24/7 Via a Secured Website for Easy Retrieval
·  
Customized Reporting Options
·  
High Quality Recording with Redundant Systems and Disaster Recovery
·  
Compatible and Flexible Process can be used with Virtually Any System
·  
Optional Quality Control Monitoring and Evaluation Services

Hosted Call Recording for the Insurance Industry

Our call recording solution assists insurance companies to record and retain valuable, mission critical conversations that occur during claim statements and interviews, while, we believe, improving efficiencies and reducing costs in the claims process.


Calibrus’ recording process is easy to use, secure and completely customizable.  Insurance adjusters can set up a call and start recording quickly without expensive equipment.  The Calibrus system ties important information for the claim, claim number, interviewee name, and other information to the file so customers can sort it later.  The adjustor dials into Calibrus and records the conversation with the claimant and simply hangs up when finished.  The recording will be processed and available within minutes after the call is finished and accessible via the reporting website.  If necessary, Calibrus can send a confirmation email to the adjuster that includes a hyperlink to the recording for easy retrieval.

Once the recording has ended a secure password protected web-based reporting website allows claims managers, compliance officers and executives to access the recordings of the claim statements and interviews in seconds.  Indexing of the data such as claim number, insured name, interviewee name, and adjuster ID allows authorized individuals the ability to search on things such as claim number and find all associated recordings for that claim.  The reporting website serves as a quality assurance and management tool as well, providing the ability to pull up all recordings for an adjuster ID, and listen to every call that a particular adjuster did that day.

For independent/contracted adjusters out in the field, Calibrus has developed an upload tool to provide insurance companies with the ability to combine all of their digital claims recordings, whether done internally or externally by contracted companies, into one database.  The Calibrus upload capability allows external adjustors/interviewers to record interviews “on the street” and then upload them to the Calibrus database using a secure web portal.  Independent adjusters can use any handheld recorder that can download a recording into a .wav file format onto their computers.

The upload process is very simple to use:  Access the secure web portal, enter in the information into the portal  to be tied to the recording, mark the “Upload” existing file checkbox, identify the file and hit submit.  The file is then uploaded into the Claims Recording Database and is then available to pull in the reporting website. Calibrus offers insurance companies the ability to switch to a hosted solution without having to invest heavily into an internal recording solution.  By using our hosted solution customers forgo having to invest in hardware, software, site licenses, continuous upgrades, storage facilities and dedicated IT support.  We handle all of that for our customers, and  get a recording solution in place within weeks.  Other benefits of using our solution are immediate access for playback of the recorded statement, back up redundancy of the digital .wav file for security purposes, enhanced call tracking and data analysis, ability by managers to quickly review calls and provide coaching easily, and customizable report capabilities.   For 2009, 6.4% of our total revenue was derived from Call Recording services.

 
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Voice Message Broadcasting (VMB)

Our web-based voice message broadcasting solution has the ability to contact hundreds to thousands of people in seconds.  We can create dialing parameters based upon dialing lists, the message to be sent and the times to call out on, which can be adjusted to fit time zones across the nation.  Customers can broadcast caller id and change and record their message in a matter of minutes.

Our voice message broadcasting programs can assist in:

·  
Retail Sales Alerts
·  
Thank You Messages
·  
Direct Customers to your Website
·  
Relationship calls – Happy Birthday, Anniversary, etc.
·  
Political Campaigns – Get out to Vote
·  
Customer Loyalty Campaigns to Repeat Customers
·  
Meeting/Conference Notifications
·  
Fundraising
·  
Sports Team Advertising
·  
School and Emergency Notifications

 
Calibrus Click-To-Call Services “ClickTalk”
 
Calibrus “ClickTalk” service allows customers to put a button or icon on a website or web-listing that will allow customers to contact others by telephone automatically and anonymously.  The “ClickTalk” functionality has a variety of uses:

·  
Call Tracking
·  
Lead Generation
·  
Save Sales on Cancellations
·  
Online Phone Surveys
·  
Real Estate Listings

When someone presses the Calibrus “ClickTalk” button a pop up appears so that they can enter their phone number.  Once a phone number is entered and they hit the submit button, the Calibrus system places an outbound call to them and once they have answered our system places a second call to a pre-programmed number and connects you with the customer.

Call Center Services

Calibrus, Inc. has been delivering call center services since 1999 to large and small businesses.  Calibrus live operator agents can provide call center services to customers who want to grow their business or handle temporary, seasonal or overflow volume.

 
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Several call center services Calibrus can provide are:
 
 Outbound  Inbound
   
 Cold Calls   Customer Support/Help Desk
   
 Outbound Telemarketing   Order Taking/Fulfillment
   
 Phone Surveys      Answering Service
   
 Lead Qualifying   Sales Verifications
   
 Direct Mail Follow up   Seminar Sign-up
   
 Fundraising  
   
 Political Campaigns  
   
 Internet Sales Verifications  
   
 Collections  
          
SpeechTrack.com

Calibrus has developed a hosted call recording utility that anyone can use from any phone.  Through the SpeechTrack.com website anyone can record a phone conversation whether they are at work, home or on a cell phone.  SpeechTrack enables phone conversations to be recorded easily, and securely, at a low per minute cost.  SpeechTrack is an ideal solution for any individual, independent professional or small business owner.  SpeechTrack is a hosted solution that requires no hardware or software to be purchased.  SpeechTrack can also be used for dictation purposes.  Customers can access their recordings online on SpeechTrack’s secure website.  Customers can add notes to the recording file to keep track of their calls and they can also download the recordings to their computer.  Our plan is to market SpeechTrack.com to small to midsize businesses and individual professionals through several different marketing channels, including internet advertising, radio ads, forums, blogs and traditional print media.

Businesses and individuals use SpeechTrack for:

Staffing and Training
Protection/Disputes/Resolution – Prove “who said what” in a dispute
Confirmation of Agreements or Document Replacement
Compliance
Best Practice/Advice or Instructions

SpeechTrack users use our service for a myriad of purposes.  Below is a partial list of just some of the types of independent professionals/small business owners that may utilize Speechtrack.

Attorneys
Accountants
Contractors/Vendors
Doctors
Executive Coaching
Service Providers
Sales Professionals
Private Investigators
Project Manager/Coordinators
Insurance Agents
Mortgage/Financial Brokers
Conference Calls
Market Researchers

Technology

Using software based PBX (public exchange system – best known as a telephone switch), ACD (automated call distribution), network equipment, data storage arrays, and servers; we have developed object oriented software application building blocks and relational databases. Because we record every verification conversation digitally, our system allows clients to be actively involved in monitoring and managing our services through secure Internet sites, VPN (virtual private networks), and dedicated point-to-point connectivity. By allowing near real time review of data and verification conversations, this infrastructure allows our clients to actively participate in the management of their programs.  We virtually eliminate data errors because the majority of the data is transferred electronically.

 
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Redundancy and Safeguards

Calibrus has worked diligently to provide the necessary redundancy and disaster recovery requirements to our clients.  We offer a number of safeguards for our clients including separate power generation units in the event of a failure by the utility; we have UPS’s (uninterrupted power supply) for all network and telecom equipment; we have a UPS on every agent station and our system up-time was over 99.9% for the last two years.  For telecom access Calibrus utilizes two separate long distance providers that both have multiple access points into the Phoenix Metro area.  One telecom company provides the primary number while the second provides the back-up number to prevent any downtime that could arise in a particular company’s network.

Calibrus’ facilities, equipment and technology are structured to ensure uptime and eliminate the worry of fiber cuts which could disrupt our business.  Since Calibrus is connected to the telecom’s network, we are able to install additional T1’s or PTP (point-to-point) data circuits on a significantly reduced timeframe.  It is common to have new circuits delivered and functioning within 10 business days, much quicker than the 30-45 business days most companies will receive.  Calibrus uses multiple telephone switches, firewalls, routers and networks; and have automated tape back-up guards against data loss, corruption and down time.

The Company’s technology is capable of receiving and interpreting automatic number identification information.  Calibrus can then use this information in conjunction with our computer telephone integration functionalities for reporting and indexing functionality.

Security

Calibrus understands the need to protect data belonging to our customers.  With that understanding, we have developed strict guidelines to protect customer information.  Controlled access to data centers, physical security measures, and strong passwords on all network equipment ensures that only authorized personnel can gain entrance to sensitive areas and protects Calibrus’ internal vulnerabilities.  Firewalls, Access Control Lists and VPNs ensure that data is safe from external vulnerabilities.

We do offer several levels of securing access to our client’s data, as it can vary from client to client.  With the web based utility that some clients utilize we offer password protection and unique individual logins that can be completely
controlled and maintained by the client by a custom interface, which can also be password protected, if necessary.   Some of our clients find that task to be burdensome due to their number of agents and managers.  For those specific clients, if they are coming through a proxy, we can limit access to the websites, both agent entry and to trusted internet protocol.  This would limit the access to only those that are coming through the company’s client side channel to the Calibrus website.

Reporting

Calibrus custom builds all reports to suit our client’s needs because we have found that the information that each customer requires may be different from the information required by another customer.  All telephone switches are centralized in our server databases and therefore, we can easily relate customer data with call data.  As a result, we can custom build reports to the specifications of our clients and provide the data in any format to the client:  Excel, fixed length and comma delimited, and deliver it in multiple ways, such as through a website, Web Service, e-mail, connect direct or FTP (file transfer protocol).  We build all return files to client specifications and can deliver them at the times the client requests.

 
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Regulations

Third Party Verification is mandated by both the FCC and State PUC agencies.  Third Party Verification is the confirmation of a customer’s order by an independent third party.  This process protects both the customer and the company selling from fraud and slamming/cramming of products onto their lines.  Once the sale has been made the customer is transferred to an independent Third Party that will read a pre-determined script to which the customer will answer yes or no.

In 1996, the Federal Communications Commission, FCC, enacted the Telecommunications Act which forced the Regional Bell Operating Companies to open their lines to competition.  Accordingly, they were required to allow competitors to lease their lines and provide service to customers at a rate set by each individual State’s Utility Commission.  This was to promote competition and help new competitors compete with the large corporations on a level playing field.

This led to another phenomena called slamming, customers being switched from one company to another without their approval, and sometimes without any knowledge whatsoever until they received their bill.

In response to this, legislation was enacted that required companies that were changing a customer’s Dial Tone or Long Distance to their services would have to first obtain the customer’s approval in one of three ways.

·  
A written and signed Letter of Authorization indicating that customer agrees to the change.

·  
An automated or live agent independent third party that the customer is transferred to for the verification.

·  
An electronic Signature on an electronic Letter of Authorization, usually done on websites.

Calibrus fulfills the second requirement, providing both automated IVR, and Live Agent Third Party Verifications Services for our clients.  Third Party Verification though intended to be a protection for the customer, is also a protection for the company initiating the switch as well.  The necessity for TPV prevents companies from switching customers without their approval, and it also prevents a customer, or another company, from alleging that the company switched a customer without their approval.  The protection that TPV provides for the company is critical as the fines levied by the FCC and the State PUCs can run in the millions of dollars and also include the loss of the ability to sell telecommunications products in a specific area.

Even though Calibrus acts as a Third Party Verification provider, Calibrus is not directly subject to any regulations.  The service or process that we provide for our clients does have several defined rules and regulations that must be followed.   For example, scripts that are implemented and used in both our Live Operator and IVR/VRU TPV services must be read verbatim to the customer.  There are certain pre-defined questions that must be asked to the customer and certain types of information must be gathered from the customer in order for the TPV to be verified.  The FCC and each State PUC has varying requirements in regards to the information that must be communicated to the customer and the information that must be captured.   In addition, there are record keeping requirements for both data and voice for each Third Party Verification transaction.  Whether the TPV is conducted by a Live Operator or IVR/VRU TPV there must be a voice recording of the customer responding to the script and the data that was captured during the transaction must also be recorded.  The voice recordings and associated data must be archived and made available for up to thirty six (36) months.

Competitors

Calibrus faces numerous competitors both within and outside the United States.  Many of Calibrus’ competitors are much larger and better financed.  The only barrier to entry in Calibrus markets is sufficient start up capital to buy initial equipment and such costs are not substantial.  With the low barriers to entry, Calibrus faces competition from a large number of competitors with similar capabilities.  Most call centers, both inside and outside the United States, either have similar technology or could develop similar technology.  We initially were able to stay ahead of competitors by having a low cost business model but many competitors have reduced their costs to be similar to our costs.  As such, the competition for customers has become more competitive.

 
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Some of Calibrus’ competitors include VoiceLog, now owned and operated by BSG Group, 3PV and Data Exchange.  Although these are some of the larger competitors there are a substantial number of competitors of similar size to Calibrus that we compete against.  Calibrus competes with these competitors for business by offering superior quality of service that is reliable and low cost in the market.  Even with quality of services that we believe we offer, competition in our industry generally comes down to pricing.  As such, there is constant pressure on margins and the need to keep costs low to be able to effectively compete in our industry.

Concentration of Customers

As the number of telecommunications companies has decreased, we have seen a concentration of revenues coming from two primary customers.  In 2007 AT&T Communications and Cox Communications exceeded approximately eighty percent of our revenues for the first time.  Currently nearly eighty percent of our revenues are still derived from these two customers.  For the years ended December 31, 2009 and 2008, AT&T Communications accounted for 55% and 54% and Cox Communications 25%  and 25%, respectively, of our revenues.  This revenue is derived from our TPV business.  If we were to lose one of these customers before our other business lines start generating more revenue, it could have a detrimental effect on our ability to stay in business.  We are actively moving away from the TPV business being our primary operations and are hopeful that we will be able to reduce our reliance on these two customers.  We made the decision to diversify our product offerings based on our belief that consolidation in the telecommunications industry has reduced the number of telephone customers changing carriers.  As such, the need for third party verification has decreased.  We believe there will continue to be customers changing phone carriers but as the number decreases the revenue we receive from our third party verification business continues to decline.  We believe it is prudent to seek other sources of revenue.
 
Our contract with AT&T expired on December 31, 2009. We have signed two extensions with modified pricing through March 2010, although AT&T can terminate the contract on 90 days notice. On April 8, 2010 the Company signed a new contract with AT&T. The contract sets forth our pricing terms and provides the conditions on which we are to provide service to AT&T including that our services are deemed performed when provided. During the year ended December 31, 2009 the Company signed a new contract with Cox Communications to provide TPV services via IVR with a Live Opt-Out option.

Calibrus Products and Services - JabberMonkey.com

JabberMonkey is a social expression site that features questions on issues and topics that are current and relevant to its members.  JabberMonkey questions will be on pertinent issues that in many instances will evoke an emotional response from its members.  Many of the questions on JabberMonkey will provide the individuals voting with a voice to cause an action or affect a result.

There are many emotional issues or events that occur around the world that JabberMonkey will post questions about allowing JabberMonkey members to express themselves, participate and cause an action or outcome.   One could imagine what some of these might be:

·  A famous rock band might participate with JabberMonkey and allow JabberMonkey members to vote on the songs and the order the songs would be played at their next concert.

 
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A business wants to get individuals to provide feedback and name their next product.  JabberMonkey members can vote, provide feedback about the product and name the new product.

·  A famous sports athlete through a video blog asks the question “if I win the US Open Golf Tournament what charity should I donate $250,000 of the $1,000,000 prize money?”  Which charity has the most votes, wins and that is who will get the money.

a) American Red Cross
b) PETA
c) The Make a Wish Foundation
d) Boys and Girls Club of America
e) Breast Cancer Research Foundation

JabberMonkey members will vote and provide their comments on an issue and then see instant feedback on how others are feeling about a topic or issue and view comments made by others. JabberMonkey members will be able to express themselves by answering questions, posting there own questions, text blogging, video blogging, participating in forums, creating profiles, posting videos, photos, audio files, and rate other JabberMonkey members questions and content.
 
JabberMonkey members will also be able to meet new people and make new friends.  When answering a question or participating in a group, members will be able to meet people with similar interests, they will then be able to become friends on JabberMonkey.  They can then communicate via messaging, chat, and video voice calling as well as sharing photos, videos and other electronic media.
 
JabberMonkey questions will range across all categories of life, and run the gamut from serious to silly.  The categories and sub-categories will allow for targeted feedback.

Categories could range from Entertainment to Music and Business, etc.   Each category will also contain subcategories to encompass a wide range of topics and interests.

In addition to being able to conduct polls and questions, JabberMonkey offers a unique user experience by being able to offer interactive communication and high definition video.  While most social networking sites offer only a static page for the user, JabberMonkey offers video communications between multiple users at once, the ability to quickly load video, and the ability to set up groups or companies into secure sites.  JabberMonkey also takes advantage of other companies’ storage by allowing links to other web sites such as YouTube or Google.

Calibrus’ focus with JabberMonkey has been to try and distinguish it from the other social networking sites which are very static and rely only on instant messaging and fixed web pages.  Calibrus has focused on designing a site that is easy to use and is video intensive with user friendly software for video attachment and conferencing.

JabberMonkey has completed its alpha test and  has moved into beta testing during December 2009.  The Company plans on running the beta test through May  2010 with a full launch expected in June or July  2010.    We do not anticipate any revenue from JabberMonkey until the end of 2010 at the earliest.

Competition

JabberMonkey will be entering into one of the fastest growing segments of the internet and as such will face intense competition from sites such as MySpace and Facebook.  Although Calibrus believes the JabberMonkey site offers new features, it is unlikely the other sites will not soon be able to offer similar features.  Competitors in this space are very well financed and have the advantage of having already captured consumers that may be unwilling to switch to a new site. At this time, we have no intellectual property protection and are only now preparing preliminary patent and trademark filings.  It is still unknown if any of our filings will lead to actually receiving provisional patents or final patents or trademarks.  Although we believe our site offers unique features, we cannot say if other companies are developing similar features to their social networking sites.  Additionally, many of the features of our site could be developed by other sites with variations that could possibly get around any intellectual property protections we are able to obtain.

 
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The competition we face will make it difficult to attract customers from established sites such as Facebook and MySpace given their financial capabilities.   Additionally, we believe we have only a small window to establish our site as being unique before the other social networking sites are able to come up with similar offerings.  If we are unsuccessful in the short term in establishing a unique site that draws consumers, it will be difficult to compete against the other sites that we assume are working on similar interactive features.  Additionally, some of these sites are backed by the largest players in the industry such as Google which can provide financial support far beyond anything we can raise at this time or in the perceived future.

Marketing

Our initial marketing will be aimed at attracting consumers from focusing on affinity sites and limited advertising on college and sport talk shows.  We believe initial consumers can be attracted through links on web pages at Facebook and MySpace.  However, to attract these users we first must establish JabberMonkey as a unique interactive experience that differs from the other social networking sites.

This initial advertising efforts will be directed at targeted groups and communities which would see the advantage of being able to communicate on their topic areas and have on-line conversations.   Such groups would be gamers, sports enthusiast, school communities, clubs and political or civic organizations.   To this end, we are reviewing the cost to advertise on radio particularly sports radio and on certain online sites.  As our capital for advertising is very limited, we may have to focus initially on one advertising market or focus on a slow growth and word of mouth communications depending on the final development cost of the JabberMonkey site and how much capital we were able to raise.  We will be reevaluating our advertising once we reach full functionality of our site and start to have consumer use of the site.

Revenue Model

Our initial revenue model will be based on advertising.  As such, we do not anticipate any revenue for some time.  To be able to sell advertisements on our site, we will need to have a certain level of users which we think will take most of 2010 to achieve.  If we are not able to attract sufficient users, we will not be able to engage in any advertisement.

Once the site is up and running, we will also look at data mining as another source of revenue.  With our existing product line, we have gained some limited experience in data mining and believe it offers another revenue source to be able to obtain information from consumers using the JabberMonkey site and sell such information to companies that would be able to use the information in their advertising or other business needs.  This would not be an initial source of revenue as we will have to have sufficient users to make data mining effective and it will have to be developed with a view to not drive away potential users.

We also are analyzing charging consumers for certain features of our site but at this time, we believe it is more important to drive consumers to our site and will make everything available for free and focus on advertising revenues.  Once we obtain a certain level of users, we may start offering more products that we believe we can charge for such as storage or secure web pages for communications.  At this time, we do not know when we would be able to start charging for such product offerings, if ever.
 
Development

The Company closed the alpha testing phase of development during December, 2009.  The site reached the beta testing phase in the first part of December, 2009.  Our goal is to have the site fully operational in the second quarter of 2010.  At this time, the site is still in the beta testing phase and does not have the full features and functionality planned for the fully operational website.

 
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We have been testing the site during our alpha and beta development.  During our alpha development we essentially started limited testing on the software and functionality developed to run the JabberMonkey site.  At this phase of development we had limited number of individuals, primarily our employees, testing the site and giving feedback as to its functionality.  We also revised the software and tried to work out any issues found in the initial development.  We have now closed our alpha development phase and the updates to correct any issues found during the alpha development.  The beta stage of testing and development commenced in December 2009.

During our beta phase, we will be expanding the number of authorized users to our site beyond our employee group.  This phase of development will be focused on making sure any issues with software or hardware are addressed before we launch the site to the general public.  We will also be using this time to add additional hardware so we can make sure we have the capabilities to serve prospective customers.  If problems are encountered during this phase, the final launch will be delayed.  At this time, we cannot say if the beta phase will be successful or the exact timing of the launch of the site for the public.

Even after the completion of the beta phase, we could still have software and hardware development problems once the full launch of the site is made.  We cannot say how our software and hardware will function under the strain of a large number of users.  Even through our beta phase, we will have only limited users and our site will not be tested to the extent it could be once the public as a whole can use the site.  Additionally, the timing of the full launch of our site is still unknown until we are further along in the beta phase and can see how the software and hardware are working.

Intellectual Property

In addition to our own development team, we have contracted with Meomyo Development out of India to assist in the development of our JabberMonkey website.  Meomyo has expertise in the development of websites and interactive solutions for websites which our internal developers did not currently possess.  Meomyo’s contract gives the work product and intellectual property rights to Calibrus.  However, even with the rights provided to Calibrus, we cannot prevent them from taking their knowledge gained by working on the JabberMonkey site and applying it to other web developments.  The contract does attempt to limit the ability of Meomyo to provide services to competitors of Calibrus but given the geographical difficulty of policing an India company with offices in Dubai, it may not be possible to stop Meomyo from providing services.

We will be dependent in many ways, on our ability to launch our site and attract consumers before our competitors can develop features which would be a direct competitor to the features in our site.  At this time, our ability to be able to attract consumers is unknown as we are only in the beta phase of development and are not certain of the acceptance of our web site and interactive features.

Patents, Trademarks, Licenses, Franchises, Concessions, Royalty Agreements or Labor Contracts, including Duration

We protect some of our technology as trade secrets and, where appropriate, we use trademarks or register trademarks  in connection with products and our core name.  We currently have two patent applications on file with the US Patent and Trademark Office related to our JabberMonkey social expression website.  We have two trademarks covering our name “Calibrus” and “JabberMonkey”.

Research and Development Costs During the Last Two Fiscal Years

For the years ended December 31, 2009 and 2008 the Company incurred Research and Development Costs of  $545,485 and $148,742, respectively.  All Research and Development Costs are associated with the development of the Company’s social expression website JabberMonkey.  We expect as we expand into new markets we will continue to incur additional research and development costs.

 
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ITEM 1A.  RISK FACTORS

Calibrus’ operations are subject to a number of risks including:

Management focus will be on our JabberMonkey development which is a new business and we do not know if consumers will like the site or that we will be able to monetize the site to produce revenues.

Management made the determination in late 2008 that its existing business model was going to face continued revenue reduction due to the consolidation in the telecommunication industry.  As such, management set out to develop alternative business operations that utilized the core expertise of Calibrus employees and technology.  The result of this development was JabberMonkey, a social networking site that features interactive communications among its participants as opposed to the more traditional static pages found on most social networking sites.  As JabberMonkey will increasingly be the focus of the business going forward, we will face competition from well established and funded companies.  Additionally, as a new business there is no guarantee our JabberMonkey offering even works given its is only  in the beta phase of development or that such a site will be attract any interest from people.  These factors create substantial risk for investors and the strong likelihood that any investment could result in the loss of an investor’s entire investment.

Our online product offering, JabberMonkey, is entering a very crowded social networking marketplace where existing competitors have years of experience, are well financed and have the name recognition to draw consumers none of which we possess.

Management has determined that the future direction of Calibrus will focus on its JabberMonkey offering.  This puts Calibrus’ business focus in a very competitive field dominated by several very large and well financed companies such as Facebook, MySpace and Twitter.  These companies have established an online presence and community that have become destinations in themselves and it will be difficult to make inroads into this space.  Calibrus will be dependent on a new twist to entry into this space but in the end, all social networking sites have similar features and it is likely that if any part of the Calibrus offering becomes compelling, the competitors will adjust their offerings to be directly competitive with Calibrus.  This creates substantial uncertainty on Calibrus’ ability to survive in this space or to be able to attract enough users to be able to monetize its site to produce revenues.

The revenue model for JabberMonkey requires we first obtain a sufficient number of users before we can sell advertisements or generate other revenue and it will take time to generate such users and to then monetize the site.

As a social networking site, JabberMonkey will be dependent on selling advertisements and finding other ways to monetize our users by selling add on services.  For a social networking or other internet site to be able to sell advertisements, they first must attract a sufficient number of users to gain the interest of advertisers in buying ads on a site.  It will take time and money to bring users to our site and there is no assurance any users will come to our site.  Currently, we are in our beta phase of development of the JabberMonkey site.  We do not plan on opening the site to the public until the second or third quarter of 2010 and would not expect to receive any revenue from the site until the end of 2010 at the earliest.  These time frames along with the general state of development of the JabberMonkey site create additional uncertainty as to the potential success of Calibrus.  The site may not even work and if it works there can be no assurance any users will come to the site, that advertisers will want to advertise on the site or that Calibrus can monetize the JabberMonkey site.  Additionally, it will be costly to complete development and launch the site.

We have only completed the Alpha Phase of development of the JabberMonkey site and do not know if the site will work at full functionality or be a site consumers will want to use.

Calibrus has completed the alpha phase of development which was an initial deployment of the software and site and limited testing by a small group of users.  We are currently in the beta phase of development of JabberMonkey which began in the fourth quarter of 2009, with the hope of opening the site to the public in the second or third quarter of 2010.  At this time, we cannot say with certainty if the site will work on a larger scale or that unknown problems will not arise causing delays in the launch of the site or the site not working at all.  The beta phase of development will be used to work on the site and test its functionality.  During the beta phase we hope to be able to fix any issues with the site.  At this time, we cannot say with certainty if the site will even work.  If the software and hardware we put in place over the next couple of months does not work, the JabberMonkey site will be delayed and we would have to raise additional capital to fix any problems.  There is no assurance we could raise additional capital or if we could raise additional capital at what cost.  Additional capital would most likely result in substantial dilution to current stockholders.  Accordingly, stockholders of Calibrus will be backing an unproven product which may not function as described and could result in Calibrus having financial difficulties in the future.

 
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We currently do not have any patents or trademarks associated with our JabberMonkey site and if we are not able to develop intellectual property protection around the site, we may not be able to prevent competitors from recreating our product offering.

We have filed for a trademark on our JabberMonkey name but have not yet received the trademark.   The trademark JabberMouth was also filed in the United States only two days after our trademark application in the United States.  The JabberMouth trademark is also in the social networking arena and as such, it is possible the JabberMouth owners could claim trademark infringement and force us to change our name.  If this were to happen, it would be costly to rebrand our site and change all of the work that has already gone into JabberMonkey.  This could also cause customer confusion.  In addition to potential loss of our name JabberMonkey, we do not have any intellectual property protection on the features and software behind our JabberMonkey site.  We have filed two patent applications with the US Patent and Trademark Office on various features of our site.  However, we do not know at this time if such applications will result in patents being issued.  Even if we receive patent applications, there is no guarantee that one of our competitors will not be able to find a variation on our services that are not patent protected and be able to directly compete with our take on the social networking experience.

Calibrus’ projections do not show revenue from the JabberMonkey site for some time and it will be dependent on additional capital to fund operations until such revenue can be generated.

Since a certain level of consumers must become members of JabberMonkey before the site can be monetized to produce revenue, management is of the belief that it will have to raise substantial more capital to reach profitability.     We do not anticipate completing beta testing until the end of the second quarter or third quarter of 2010 and starting the JabberMonkey site until the end of the second quarter or third quarter 2010.  Once the site is operational, we will need several million dollars more just to provide the back office equipment necessary to maintain the site much less start advertising and support the site.  It is likely stockholders will suffer further dilution as we raise additional capital and if management cannot raise additional capital stockholders would likely lose their most of their investment.  There is no guarantee that we could raise such future capital.

Our existing management team has no experience in operating a social networking site or any other web based business.

Our current management does not have any experience in operating a social networking site and has never operated a web based business.  Our software developers experience has been in developing tools for businesses and focusing on call center software.  We will be expanding on our internal capabilities and be dependent on outside software engineers to drive our development.  If our management is not able to execute on our business plan, it is likely stockholders  would lose their entire investment.

Our existing business has seen decreasing revenues and we do not have the funds to repay our convertible debentures outstanding.

We have issued $750,000 principal amount of convertible subordinated debentures as of March 30, 2010.  Our current revenue stream from TPV is decreasing and although management has worked to reduce expenses, we are losing money and anticipate we will continue to lose money for the foreseeable future.  As such, we do not have the funds to repay the outstanding debentures and are dependent on additional capital coming in to repay the debentures.  We cannot project when the new product offering will be successful and if we are unable to return to profitability, we may not be able to repay the Debenture.  Additionally, it would be difficult to convince new investors to contribute money that was going to be used to repay existing debts.

 
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We currently have losses from operations and will need additional capital to execute our business plan.

Currently we have losses from operations with a loss from operations of $407,051 and a net loss of $408,842 for the year ended December 31, 2009, and we have had to rely on existing capital to cover the losses.  For the year ended December 31, 2009, our operations used $15,260 of our existing capital to fund operations, reducing our current assets to $847,528.  As consolidation has come over the telecommunications business, our TPV business has been reduced.  We have been leveraging our technology capabilities to expand into new areas but it will take some time for the new areas to replace the loss in business from our TPV operations.  If we are not able to generate sufficient revenues, we may be forced to seek additional capital to fund potential shortfalls.  There can be no assurance that we will be able to raise additional capital or that we will be able to raise capital on terms that are favorable to Calibrus and current stockholders.

If we are not able to stop our losses or expand into new areas, we may be forced to terminate operations.

With revenues from our main business, TPV, being reduced as a result of consolidation in the telecommunications’ industry, we have had to look to expand into new areas.  Our TPV revenue has seen year over year declines from a high of approximately $11,300,000 in 2003 to revenues of approximately $4,200,000 in 2009.  There was a reduction of approximately $1,200,000 from TPV revenues in 2008 to 2009.  If our expansion efforts with JabberMonkey do not prove successful, our ability to stay in operation is questionable.  We are already trying to reduce our expenses related to TPV to be able to make a profit at anticipated revenue levels.  With long term rent commitments, we were only able to reduce expenses in the last couple of quarters. Even with the reduced expenses, we still operate at a loss and will have to continue to reduce expenses to be able to make a profit at anticipated TPV revenue levels.  Our future success will depend, to a great extent, on the success of JabberMonkey.  Since we are only in the beta phase of development of JabberMonkey, prospective investors will not be able to rely on an operating history when evaluating our potential.  If our expansion efforts do not prove successful, it is likely we would not be able to stay in business with only TPV sales.

With our expansion into new business areas, our ability to raise additional capital may be key to our success and without additional capital, we may not be able to stay in business.

We have been losing money and need to expand into new business areas as our TPV business, which has been our primary operations, has declining revenue.  Even if we leverage our current technology and infrastructure, without additional capital it will be difficult for us to enter into new business markets.  With the current credit crisis in the United States, it may be difficult to raise capital and we do not think traditional forms of financing, such as bank loans, will be available for us.  Given the current economic times, we would anticipate it being difficult to raise any capital and believe the terms we could obtain may not be very favorable, possibly resulting in substantial dilution to current shareholders.  There can be no assurance that we will be able to raise the required capital.

Our inability to adequately retain or protect our employees, customer relationships and proprietary technology could harm our ability to compete.

Our future success and ability to compete depends in part upon our employees and their customer relationships, as well as our proprietary technology.  Despite our efforts, we may not prevent third parties from soliciting our employees or customers or infringing upon or misappropriating our intellectual property. Our employees, customer relationships and intellectual property may not provide us with a competitive advantage adequate to prevent the competitors from entering the markets for our products and services. Additionally, our competitors, which are larger and better financed, could independently develop non-infringing technologies that are competitive with, and equivalent or superior to our technology.

We face numerous competitors and as a result, we may not get the business we seek.
 
We have many competitors with comparable technology and capabilities that compete for the same group of customers. Our competitors are competent and experienced and are continuously working to take projects away from us. Many of our competitors have greater financial, technical, marketing and other resources than we do. Our ability to compete effectively may be adversely affected by the ability of these competitors to devote greater resources to the sale and marketing of their products and services.

 
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We currently depend upon a single customer segment, the telecommunication market, for the majority of revenues and a decrease in its demand for our services or pricing modifications in this customer segment might harm our operating results.

Currently, a substantial part of our revenue sources come from our TPV business related to telecommunications.  As the telecommunication business has consolidated, we have already seen a reduction in revenue.  If this market segment continues to consolidate, we could see a further reduction in the TPV revenue from telecommunications.  Although we have moved to expand our product offerings, it will take time for our new offerings to gain acceptance in the marketplace and there can be no assurances that the new product offerings will prove successful.  Accordingly, it is possible, we could see further reduction in business and increased losses if the TPV business is reduced further.  Additionally, two customers, AT&T Communications and Cox Communications, account for almost 80% of our business and the loss of either could make it difficult for us to stay in business.

Almost 80% of our revenues are derived from two customers and the loss of either customer could result in our inability to stay in business.

Currently, almost 80% of our revenues are derived from AT&T Communications and Cox Communications.  For the year ended December 31, 2009 AT&T Communications accounted for 55% of our revenue and Cox Communications accounted for 25% of our revenues.  AT&T Communications accounted for 54% of our revenue in 2008 and Cox Communications accounted for 25% of our  revenues in 2008.    It is unlikely we could replace either client in the short term and may not have the resources to survive long enough to add additional product offerings without the ongoing revenue from these customers.

We may not be able to adapt quickly enough to changing customer requirements and industry standards.
 
We are in an industry dependent on technology and the ability to adapt this technology to changing market needs.   We may not be able to adapt quickly enough to changing customer requirements and preferences and industry standards. Competitors are continually introducing new products and services with new technologies. These changes and the emergence of new industry standards and practices could render our existing products obsolete and will require us to spend funds on research and development to stay competitive.
 
Efforts to expand will place a significant strain on our management, operational, financial and other resources.
 
We plan to expand our operations by introducing JabberMonkey and aggressively marketing it which will place a significant strain on our management, operations, technical performance and financial resources. There can be no assurance that we will be able to manage expansion effectively.  Our current and planned personnel, systems, procedures, and controls may not be adequate to support and effectively manage our future operations, especially as we employ personnel in multiple geographic locations. We may not be able to hire, train, retain, motivate, and manage required personnel, which may limit our growth. If any of this were to occur, it could damage our reputation, limit our growth, negatively affect our operating results and harm our business.
 
We have limited funds upon which to rely for adjusting to business variations and for growing new business.

We have been experiencing losses, with a net loss of  $408,842 and $1,213,998 for the years ended December 31, 2009 and 2008, respectively. These losses are the result of consolidation in the telecommunication business.  We are actively diversifying our product offerings to adjust to changes in our customers and the telecommunications’ industry.  Currently, our working capital is limited with negative working capital of $62,807 at December 31, 2009. Given our limited working capital, if we were to lose existing customers, it could further hurt our ability to continue in business.  It is likely we will have to seek additional capital in the future as we seek to expand our product offerings.  There can be no assurance we will be able to raise additional capital and even if we are successful in raising additional capital, that we will be able to raise capital on reasonable terms. If we do raise capital, our existing shareholders may incur substantial and immediate dilution.

 
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We may issue more stock without shareholder input or consent which could dilute the book value for stockholders.

The board of directors has authority, without action by or vote of the shareholders, to issue all or part of the authorized but unissued shares. In addition, the board of directors has authority, without action by or vote of the shareholders, to fix and determine the rights, preferences, and privileges of the preferred stock, which may be given voting rights superior to that of the common stock. Any issuance of additional shares of common stock or preferred stock will dilute the ownership percentage of shareholders and may further dilute the book value of Calibrus’ shares. It is likely we will seek additional capital in the future to fund operations. Any future capital will most likely reduce current investors’ percentage of ownership.

Your ability to sell shares may be limited if the price of our stock is below $5.00 per share because of special sales practice requirements applicable to "designated securities" or "penny stock."

If the bid price for our common stock is below $5.00 per share, our common stock would be subject to special sales practice requirements applicable to “designated securities” on “penny stocks” which is stock that trades below $5.00 per share and whose underlying companies do not meet certain minimum asset requirements. No assurance can be given that the bid price for our common stock will be above $5.00 per share. If such $5.00 minimum bid price is not maintained and another exemption is not available, our common stock would be subject to additional sales practice requirements imposed on broker-dealers who sell the common stock to persons other than established customers and accredited investors (generally institutions with assets in excess of $5,000,000 or individuals with net worth in excess of $1,000,000 or annual income exceeding $200,000 or $300,000 jointly with their spouse). For transactions covered by these rules, the broker-dealer must make a special suitability determination for the purchaser and have received the purchaser's written agreement to the transaction prior to the sale. These limitations make it difficult for broker dealers to sell penny stocks and most will not recommend a penny stock or sell a penny stock except to long term customers who are accredited investors. Because of these limitations many brokers do not follow penny stocks or recommend them to clients. Consequently, the penny stock rules may affect the ability of broker-dealers to sell our common stock and also may affect the ability of persons acquiring our common stock to resell such securities in any trading market that may develop. If brokers do not recommend Calibrus to their clients, it may be difficult to establish a market for the securities or to develop a wide spread shareholder base. Therefore, an investor trying to resell our shares may have difficulty because there may be little demand for our shares and even small share sales may result in a reduction in our share price.

Current management and our founders own over fifty percent of our outstanding shares and will control Calibrus leaving other shareholders of Calibrus dependent on management’s ability and making it difficult to change management or our direction if an investor should become dissatisfied with management or our business model.
 
Calibrus management currently owns 50.74% of our issued and outstanding shares of common stock. As a result, management will most likely be in a position to elect at least a majority of the Board of Directors, to dissolve, merge or sell the assets, and to direct our business affairs without shareholder input or consent. As such, outside shareholders will not have the ability to change management or the direction of the Company and will be subject to the judgment and decisions of current management for the foreseeable future. Our contract with AT&T expired on December 31, 2009. We have signed two extensions with modified pricing through March 2010, although AT&T can terminate the contract on 90 days notice. On April 8, 2010 the Company signed a new contract with AT&T. The contract sets forth our pricing terms and provides the conditions on which we are to provide service to AT&T including that our services are deemed performed when provided. During the year ended December 31, 2009 the Company signed a new contract with Cox Communications to provide TPV services via IVR with a Live Opt-Out option.
 
 
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Management is reviewing the recently enacted legislation related to healthcare and its impact on Company results.

Calibrus management is currently reviewing the recently enacted healthcare package and its effect on future financial results of the Company.  At this time it has not been determined whether this will have a material effect on financial results.  It is possible it may have a material effect on financial results.
 
Employees

As of March 12, 2010, we had 94 full-time employees and 36 part-time employees.

Offices

Our offices are located at 1225 West Washington Street, Tempe, Arizona 85281 where we lease approximately 13,295 square feet.  Our lease runs through October 31, 2010 at a lease rate of approximately $24 per square foot, including common area charges, for an annual lease amount of $361,296, or $30,108 per month.  Management believes our current lease will serve current and future expansion plans through its term.

 
ITEM 2. PROPERTIES

Our offices are located at 1225 West Washington, Tempe, Arizona 85281 where we lease approximately 13,295 square feet.  Our lease runs through October 31, 2010, at a lease rate of approximately $27 per square foot, including common area charges, for an annual lease amount of $361,296 or $30,108 per month.  Management believes our current lease will serve current and future expansion plans through the term of our lease.

 
ITEM 3. LEGAL PROCEEDINGS

     None.

 
ITEM 4. SUBMISSION OF MATTERS TO A VOTE OF SECURITIES HOLDERS
 
     None.
 
 
PART II

 
ITEM 5. MARKET FOR REGISTRANT’S COMMON EQUITY, RELATED STOCKHOLDER MATTERS AND ISSUER PURCHASES OF EQUITY SECURITIES

Calibrus’ common stock is quoted on OTC Bulletin Board, under the symbol “CALB.” Our common stock is traded on the OTCBB but has had very limited trading activity, with no trades.  Since our stock became available for trade in December 2009, we have had the following bid prices although the Company was not DTC eligible until February 2010.

Quarter Ended                                                     High Bid                                                                    Low Bid
December 2009                                                      $0.55                                                                         $0.50

At March 25, 2009, the bid and asked price for the Company's Common Stock was $0.55 and $1.45. All prices listed herein reflect inter-dealer prices, without retail mark-up, mark-down or commissions and may not represent actual transactions with retail customers.  .  Since its inception, Calibrus has not paid any dividends on shares of common stock, and Calibrus does not anticipate that it will pay dividends in the foreseeable future. At December 31, 2009, we had approximately 125 shareholders of record.  As of December 31, 2009, Calibrus had 6,794,600 shares of our common stock issued and outstanding. At March 29, 2009, Calibrus had 6,794,600 shares or our common stock issued and outstanding.

Possible Sale of Common Stock Pursuant to Rule 144

Calibrus has previously issued shares of common stock that constitute restricted securities as that term is defined in Rule 144 adopted under the Securities Act.  Subject to certain restrictions, such securities may generally be sold in limited amounts under Rule 144.  Except for 500 shares of Calibrus’ common stock issued in 2006, all of Calibrus issued 6,794,600 shares have been outstanding for several years with the majority of the shares issued in 1999 and 2000.

 
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Accordingly, all of the shares of common stock outstanding would meet the time test of Rule 144 and potentially be available for resale.  With the number of shares potentially becoming available for resale, there could be a depressive effect on any market that may develop for Calibrus’ common stock.

Reports to Shareholders

This report will be available over the internet at the Securities and Exchange Commission web site www.sec.gov.

Recent Sales of Unregistered Securities

We have issued options to our executive officers and directors in the previous year.  Options issued were all to executive officers and directors and accordingly we believe all issuances are exempt from the registration provisions of the Securities Act of 1933.   We issued a total of 615,000 options in 2008.  No shares of our common stock were issued in 2009 and 2008.

From October 2009 through March 2010, we have sold 150 units, at $5,000 per unit, consisting of five thousand dollars ($5,000)  in Convertible Debentures (“the Debentures”) of Calibrus and twenty five hundred (2,500) common stock purchase warrants (the “Units”) for total offering proceeds of $750,000.  Each convertible debenture is convertible into shares of common stock of Calibrus at the lower of $1.50 per share or the price of any additional private placement of Calibrus in the next twelve months and bears interest at the rate of 12% per annum .  Each common stock purchase warrant entitles the holder to purchase one share of Calibrus’ common stock for each warrant held at the warrant exercise price of the lower of (i) one dollar and ninety-five cents ($1.95) per share, or (ii) one hundred thirty percent (130%) of the per share price paid by any investor in a private placement by Calibrus of shares of our common stock at any time in the next twelve months (the “Warrants”).  The Warrants are only exercisable if the Debentures, which are part of the underlying Unit, are converted into shares of Calibrus’ common stock.  As of March 23, 2010, we had completed the sale of 150 Units for total proceeds of $750,000.  We have extended the offering and increased the amount of the offering to $1,000,000 as the offering was over committed.

Securities Authorized for Issuance under Equity Compensation Plans

Plan Category
Number of Securities to
be issued upon exercise
 of outstanding options,
 warrants and rights
Weighted-average
 exercise price of
 outstanding options,
 warrants and rights
Number of securities
 remaining available for
 future issuance under
 equity compensation plans
 excluding securities
 reflected in column (a)
 
(a)
(b)
(c)
Equity compensation plans
approved by security holders
1,383,332
$1.29
2,916,668
Total
1,383,332
$1.33
2,916,668

 
ITEM 6. SELECTED FINANCIAL DATA
 
Summary of Financial Information
 
We had revenues of $4,245,144 and a net loss of $408,842 for the year ended December 31, 2009.  At December 31, 2009, we had cash and cash equivalents of $174,428 and negative working capital of $71,533, which represented a decrease in working capital of $1,322,030 from the amount reported at December 31, 2009, of $1,259,023.

The following table shows selected summarized financial data for Calibrus at the dates and for the periods indicated.  The data should be read in conjunction with the financial statements and notes included herein beginning on page F-1.

 
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STATEMENT OF OPERATIONS DATA:

   
For the Year Ended
December 31, 2009
   
For the Year Ended
December 31, 2008
 
Revenues
  $ 4,245,144     $ 5,485,798  
Cost of Revenues
    1,768,922       2,652,230  
Research and Development
    545,485       148,742  
General and Administrative Expenses
     2,337,788        3,910,538  
Net Loss
    (408,842 )     (1,213,998 )
Basic and Diluted Income
(Loss) per Share
    (0.06 )     (0.18 )
Basic and Diluted Weighted
 Average Number of Shares
 Outstanding
    6,794,600       6,794,600  
 
BALANCE SHEET DATA:
               
   
December 31, 2009
   
December 31, 2008
 
Total Current Assets
  $ 847,528     $ 1,777,662  
Total Assets
    1,972,900       1,980,578  
Total Current Liabilities
    919,061       518,639  
Working Capital
    (63,007 )     1,259,023  
Stockholders’ Equity
    1,062,366       1,461,939  
                 
                 
 
 
ITEM 7.  MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

Certain statements in this Report constitute “forward-looking statements.” Such forward-looking statements involve known and unknown risks, uncertainties and other factors that may cause our actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by such forward-looking statements. Factors that might cause such a difference include, among others, uncertainties relating to general economic and business conditions; industry trends; changes in demand for our products and services; uncertainties relating to customer plans and commitments and the timing of orders received from customers; announcements or changes in our pricing policies or that of our competitors; unanticipated delays in the development, market acceptance or installation of our products and services including the launch of JabberMonkey; our ability to repay the debentures; changes in government regulations; availability of management and other key personnel; availability, terms and deployment of capital; relationships with third-party equipment suppliers; and worldwide political stability and economic growth. The words "believe", "expect", "anticipate", "intend" and "plan" and similar expressions identify forward-looking statements. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date the statement was made.

 
22

 
Critical Accounting Policies and Estimates

The preparation of financial statements and related disclosures in conformity with accounting principles generally accepted in the United States of America requires management to make estimates and assumptions that affect the amounts reported in the audited Financial Statements and accompanying notes.  Management bases its estimates on historical experience and on various other assumptions are believed to be reasonable under the circumstances. Actual results could differ from these estimates under different assumptions or conditions.  Calibrus believes there have been no significant changes during the year ended December 31, 2009.  Calibrus believes that the following addresses Calibrus’ most critical accounting policies.

We recognize revenue in accordance with FASB ASC 605-10-S99, Revenue Recognition (formerly “SAB 104”).  Under this guidance revenue is recognized at the point of passage to the customer of title and risk of loss, when there is persuasive evidence of an arrangement, the sales price is determinable, and collection of the resulting receivable is reasonably assured.   Our customers are charged either on a per call basis or per minute basis according to the terms of the contract and the service provided to that customer.  Live agent TPV customers are generally charged on a per call basis which is defined as a call that is answered by the Company’s agent.  Call recording services are charged on a per minute basis for the length of the call being recorded.

The Company from time to time executes outbound sales campaigns for customers, primarily for the sale of telecommunications services.  Although this revenue source has been immaterial, the Company recognizes the commissions earned on these campaigns on a net basis in accordance with FASB ASC 605-45 Reporting Revenue Gross as a Principal versus Net as an Agent.

Our allowance for doubtful accounts is maintained to provide for losses arising from customers’ inability to make required payments.  If there is deterioration of our customers’ credit worthiness and/or there is an increase in the length of time that the receivables are past due greater than the historical assumptions used, additional allowances may be required.

Stock-Based Compensation.  The Company has stock-based compensation plans. Stock-based compensation expense for all stock-based compensation awards granted after January 1, 2006 is based on the grant date fair value estimated in accordance with the Black Scholes Pricing Model. The value of the compensation cost is amortized on a straight-line basis over the requisite service periods of the award (the option vesting term).

Assumptions used in the Black Scholes Pricing Model to estimate compensation expense are determined as follows:

·  
Expected term is determined using an average of the contractual term and vesting period of the award;

·  
Expected volatility of award grants made under the Company’s plans is measured using the historical daily changes in the market price of similar industry indices, which are publicly traded, over the expected term of the award;

·  
Risk-free interest rate is equivalent to the implied yield on zero-coupon U.S. Treasury bonds with a remaining maturity equal to the expected term of the awards; and,

·  
Forfeitures are based on the history of cancellations of awards granted by the Company and   management's analysis of potential forfeitures.

We account for income taxes in accordance with FASB ASC 740 (formerly SFAS No. 109).  Under this guidance, deferred tax assets and liabilities are measured using enacted tax rates in effect for the year in which the differences are expected to reverse.  Deferred tax assets will be reflected on the balance sheet when it is determined that it is more likely than not that the asset will be realized.

 
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The Company capitalizes certain software costs in accordance with FASB ASC 985-20 Accounting for the Costs of Computer Software to Be Sold, Leased, or Otherwise Marketed.  The product under development is still in the development stage and has not reached marketability.  Upon completion of the project the capitalized costs will be amortized over the estimated economic life of the product.

Management’s Discussion and Analysis of Financial Condition and Results of Operations

Third Party Verification market size has been shrinking over the last four (4) years.  Calibrus’ business has been severely impacted by industry consolidation and increased competition.  The telecommunications industry has been experiencing consolidation between the major Incumbent Local Exchange Carriers (ILEC). Over the past decade the major telecommunications players have been Verizon, SBC Communications, BellSouth Communications, AT&T, Sprint, MCI, Adelphia Communications and Qwest Communications.  In the past two years SBC communications acquired AT&T and Bellsouth Communications.  Adelphia Communications and MCI are no longer in business.  The remaining players are Verizon, AT&T, and Sprint.  The result is that the number of potential Calibrus ILEC/ TPV customers has declined and may shrink even further over the next several years, reducing the overall TPV market size even further.

Calibrus’ overall business has also been affected by increased competition from Wireless, Cable and Broadband Industries which have reduced revenue and market share for our business.  For sometime the ILEC’s have been experiencing tremendous pressure in their core business offerings (Local and Long Distance phone service).  Wireless, Cable and Broadband companies are impacting the way in which customers are buying communication services.  VOIP is also beginning to add to existing pressures on the Telecommunications companies’ revenue growth and creating upward pressures on capital spending.  In order to fight the increased competition the ILEC’s are reinventing their business models by expanding their offerings from Local and Long Distance phone service.  ILEC’s are providing a multi-service offering, i.e. Local and Long Distance phone service, Broadband, VOIP and TV services to their customers.  ILEC’s have just begun to incorporate a business strategy of “bundling” services, where a service provider includes DSL service, Cable or Satellite TV along with Telephone or VOIP services all at discounted rates.  This is a proven strategy designed to increase revenue per customer, promote customer loyalty and increase retention, making it more difficult for customers to switch to another company.    It is clear to us that our TPV volume will continue to decrease due to increased competition from service providers offering multiple services to customers.
 
On April 8, 2010 the Company signed a new contract with its largest customer AT&T. The contract provides that Calibrus continue to provide AT&T with TPV services. The service will be an IVR based service with a Live Agent Opt-Out. The new contract should provide for higher margins based on revised pricing and the switch from a Live Agent only program to an IVR based solution with Live-Agent Opt-Out.

With the decline of the TPV market, Calibrus is looking to penetrate new markets with its products and services.  Over the next twelve (12) months Calibrus will be focusing on more Automated Hosted Business Solutions that require little to no labor involvement.  Calibrus’ management strongly believes in trying to significantly reduce one of its highest costs, its Live Operator workforce.  Industries that we have targeted for our Automated Hosted Business solutions are the Insurance, Internet, Real Estate, and Financial Industries.  Automated Hosted Business programs while typically generating less top line revenue tend to have significantly higher margins. Going forward, Calibrus plans to focus its time and efforts into pursuing these types of products and services that shall return a higher margin than what we are able to achieve from Live Operator programs.

Over the next twelve (12) months Calibrus intends to continue to offer and develop customized solutions on a client by client basis in call recording, IVR/VRU, Voice Message Broadcast and “Click-To-Call” services.  We will market these types of Automated Hosted Business Solutions through print, radio and online advertising.

The Company did generate positive cash flow from the TPV and hosted call recording services for the year ended December 31, 2009.

 
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We also intend to develop, internally or through outsourcing, products and services that can be marketed directly to businesses or consumers.  Calibrus hopes to build upon and leverage our existing technology and infrastructure.  Calibrus is currently researching and developing existing technologies and platforms some of which are already developed, such as our Call Recording and “Click-To-Call” services.  Calibrus has several projects that are currently in the idea stage that would utilize our current telephony infrastructure and “Click-To-Call” and Call Recording functionality.  Our plan is to further develop, implement, market and sell these services in the next twelve (12) months, given sufficient capital.

It is anticipated that additional hardware and software may be required, as well as additional employees, particularly software programmers and web developers, may be needed in order to complete certain products and services.  We believe within the next twelve (12) months in order to further develop, implement, market and sell Automated Hosted Business services we will need to raise additional capital.   We currently anticipate it will cost an additional $500,000 to launch our new product line.  This is only an estimate and may change substantially as we move forward with our new products.  Additionally, with the current economic conditions facing the country, we may have to raise more funds if we are not able to generate sufficient revenues from the new and existing product lines.  There can be no assurance that we will be able to raise any funds or that the funds raised will be sufficient to cover ongoing expenses.

We are completing the beta phase of development of our JabberMonkey site and hope to launch full functionality in the summer of 2010.  With the launch of the JabberMonkey site, we will begin to focus more on the social networking side of our operations and ancillary offerings related to software development and marketing related to social networking.  We believe this will take an increasing amount of our management time and financial resources but believe it offers long term opportunities that the Hosted Business Solutions does not offer.

The Company has no acquisition plans at this time.

Results of Operations

December 31, 2009

For the year ended December 31, 2009, we had revenues of $4,245,144 compared to revenues of $5,485,798 for the year ended December 31, 2008.  The reduction in revenues is the result of less third party verification work available as the telecommunication industry continued to consolidate.  Since we currently represent some of the largest telecommunication companies, we do not believe we will see a significant increase in revenues from this source.  Accordingly, we are actively expanding our product offerings to leverage our core technology and capabilities to cover other needs of businesses.  Since these efforts to expand our products and services have only recently begun, we cannot say if we will be successful in bringing in additional revenues.

We have reduced expenses to better match our current revenue stream.  As part of this reduction, we elected to terminate the lease on one of our facilities and we consolidated operations into one location.  Unfortunately, we had to wait until the early termination period was effective to do so in November 2008.  As such, we have reduced our cost of revenues, as a percentage of sales, for the year ended December 31, 2009 to 42% vs. 48% for 2008.  Additionally, as we sought to streamline the business our general and administrative expenses decreased resulting in a net loss of $408,842 for the year ended December 31, 2009 compared to net loss of $1,213,998 for the year ended December 31, 2008.

With the exception of research and development expenses related to the JabberMonkey website, the Company would have generated net income for the year ended December 31, 2009 of approximately $140,000 (unaudited).  The Company is in a position to dramatically reduce or eliminate its R&D expenses and cash flows attributable to the capitalization of its JabberMonkey project at any time if needed.

Seasonality and Cyclicality
We do not believe our business is cyclical.


 
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Liquidity and Capital Resources

As of December 31, 2009, we had negative working capital of $63,007 with current assets of $847,528 and current liabilities of $910,535.  We have been experiencing slower pay from our customers but believe that our accounts receivable are collectable given the companies we represent are relatively large and seem to be paying their obligations; although, we believe, there is a conscious decision to extend payments over longer periods then they have in the past.  We believe, from our conversations with these companies, that this is a temporary situation and once the economy starts to improve and the credit markets start functioning better the normal payable periods will return. In the meantime, we have adjusted our expectations on when receivables will be paid and are paying our obligations based on these new assumptions.

Our working capital as of December 31, 2009, was down from working capital of $1,259,023 at December 31, 2008, as we continued to incur losses as we deal with a slowing economy and a reduction in third party verifications resulting from the consolidation in the telecommunications industry.  In addition, we have incurred significant R&D expenditures to develop our JabberMonkey.com website.  We have been working to reduce our dependence on third party verification revenues by expanding our product offerings. This expansion has increased our usage of capital which is reflected, in part, in the reduction of our working capital.  The Company has raised an additional $370,000 through the issuance of the Debentures from the end of 2009 through March 31, 2010

The Company is in a position to dramatically reduce or eliminate expenditures related the development of its Jabbermonkey website.  Research and development expense related to the project for the year ended December 31, 2009 totalled $545,485 and capitalized costs related to the project totaled $1,014,328.  With the exception of these items the Company would have generated  positive proforma cash flow of approximately $880,000 (unaudited) and earnings of approximately $140,000 (unaudited).

Although we have been expanding our product offerings, which have increased our need for capital, we have also reduced our long term expenses by closing one of our call centers and centralizing our operations to reflect our business focus going forward.  With the closing of one of our call centers we were also able to reduce expenses through a reduction in our workforce.  We are hopeful these changes along with our new product offerings, which are not as labor intensive, will allow us to return to profitability in the near future, but can offer no assurances in this regard.

As we try to expand our product offerings, we will need to seek additional capital.  As of March 24, 2010, we believe we had sufficient capital to fund operations for the next 12 months based on our current cash outflow (burn)  rate and management’s ability to raise additional capital.  Management believes it will need to raise additional capital to help expand our marketing efforts and to be able to aggressively launch our new product offerings including JabberMonkey.  We have estimated our capital needs based on the potential revenues from existing clients and our current burn rate over the previous months as we continue to investment money in the development of our JabberMonkey.com website.   Currently, our monthly burn rate is averaging $100,000 beyond our cash receipts.  Calibrus has been able to fund these negative amounts through cash flows from its existing core business and also through the raise of $380,000 in financing via the issuance of convertible debentures through December 31, 2009.  The Company has raised an additional $370,000 through the issuance of the Debentures from the end of 2009 through March 23, 2010.  We anticipates that expenditures related to the development of the JabberMonkey.com website will be reduced as we reach launch and focus more on maintenance and improvements to the developed site . Our revenue figures may not come to fruition given the current economic conditions in the United States and the world in general.  If we have revenue short falls, we may have to reevaluate our ability to survive until we have additional revenue sources on line.  This may cause us to curtail or cease development expenditures on our JabberMonkey website. There can be no guarantee our new products will increase revenues or that we can achieve profitability before our assets are depleted.

At this time we estimate we will need an additional $500,000 in capital to cover our ongoing expenses and to launch our new product offerings.  This is only an estimate and may change as we receive feedback from customers and have a better feel of the demand for our new products.  Our estimates assume that prior discussions with interested potential customers will lead to sales and that we will be able to maintain current revenue figures and gross profit margins.  With the current economic conditions, both of these factors may change and we may not be able to raise the capital.  Calibrus has received a public listing on the OTC.BB under the ticker symbol CALB.OB and is DTC eligible as of February 2010.

 
26

 
Given the current state of Calibrus and our revenues, we do not believe bank financing will be feasible and if we need additional capital it will be in the form of an equity or debt offering.  To this end, management has made the decision to position Calibrus to be more attractive to investors, particularly angel investors.  Management believes as a public company with a trading market, Calibrus may be able to attract additional investors that otherwise would not be interested in a private company. Even as a public company, there is no guarantee Calibrus will be able to raise additional capital.

Off-Balance Sheet Arrangements

We have no off balance sheet arrangements.

 
ITEM 8.  FINANCIAL STATEMENTS AND SUPPLEMENATRY DATA

The financial statements of the Company are set forth immediately following the signature page to this Form 10-K.

 
ITEM 9.  CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURE

The Company has had no disagreements with its independent registered accounting firm with respect to accounting practices or procedures or financial disclosure.

 
ITEM 9A(T).  CONTROLS AND PROCEDURES

Evaluation of Disclosure Controls and Procedures

We conducted an evaluation under the supervision and with the participation of our management, including our Chief Executive Officer and Chief Financial Officer, of the effectiveness of the design and operation of our disclosure controls and procedures. The term “disclosure controls and procedures,” as defined in Rules 13a-15(e) and 15d-15(e) under the Securities and Exchange Act of 1934, as amended (“Exchange Act”), means controls and other procedures of a company that are designed to ensure that information required to be disclosed by the company in the reports it files or submits under the Exchange Act is recorded, processed, summarized and reported, within the time periods specified in the Securities and Exchange Commission's rules and forms. Disclosure controls and procedures also include, without limitation, controls and procedures designed to ensure that information required to be disclosed by a company in the reports that it files or submits under the Exchange Act is accumulated and communicated to the company's management, including its principal executive and principal financial officers, or persons performing similar functions, as appropriate, to allow timely decisions regarding required disclosure. Based on this evaluation, our Chief Executive Officer and Chief Financial Officer concluded as of December 31, 2009 that our disclosure controls and procedures were effective at the reasonable assurance level over disclosure controls.

Management’s Report on Internal Control Over Financial Reporting

Our management is responsible for establishing and maintaining adequate internal control over financial reporting as defined in Rules 13a-15(f) and 15d-15(f) under the Exchange Act. Our internal control over financial reporting is designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. Our internal control over financial reporting includes those policies and procedures that:

(1) pertain to the maintenance of records that in reasonable detail accurately and fairly reflect the transactions and dispositions of our assets;

 
27

 
(2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with U.S. GAAP, and that our receipts and expenditures are being made only in accordance with the authorization of our management and directors; and
 
(3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use or disposition of our assets that could have a material effect on the financial statements.

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. 

Management assessed the effectiveness of our internal control over financial reporting as of December 31, 2009 and determined that our controls and procedures were effective at the reasonable assurance level. This annual report does not include an attestation report of our registered public accounting firm regarding internal control over financial reporting. Management's report was not subject to attestation by our registered public accounting firm pursuant to temporary rules of the Securities and Exchange Commission that permits us to provide only management's report in this annual report.

We have assessed the effectiveness of our internal control over financial reporting as of December 31, 2009, the period covered by this Annual Report on Form 10-K, as discussed above.  In making this assessment, we used the criteria set forth by the Committee of Sponsoring Organizations of the Treadway Commission (COSO) in Internal Control—Integrated Framework.  Based on these criteria and our assessment, we have determined that, as of December 31, 2009, our internal control over financial reporting was effective.

Changes in internal control over financial reporting

There have been no changes in internal control over financial reporting.

 
ITEM 9B.  OTHER INFORMATION

None.

 
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PART III


ITEM 10.  DIRECTORS, EXECUTIVE OFFICERS AND CORPORATE GOVERNANCE

The following table sets forth information with respect to the officers and directors of Calibrus.  Calibrus’ directors serve for a term of one year and thereafter until their successors have been duly elected by the shareholders and qualified.  Calibrus’ officers serve for a term of one year and thereafter until their successors have been duly elected by the Board of Directors and qualified.

Name
Age
Positions
 
Jeff W. Holmes
56
CEO, Director
Greg Holmes
46
President
Kirk Blosch
55
Director
Charles House
69
Director
Christian J. Hoffmann, III
62
Director
Kevin Asher
33
CFO
Tom Harker
36
CTO
 
Jeff W. Holmes – Chairman and C.E.O. Jeff Holmes is a founder of Calibrus and has been active in the roles of President, C.E.O. and Chairman of the Board of Directors since Calibrus’ inception in 1999. For the past 25 years Mr. Holmes has been active in developing technologies that improve the efficiencies of business processes in the Healthcare, Internet, Computer (hardware and software) and Telecommunications industries. He graduated in 1976 with a B.S. in Marketing and Management from the University of Utah. The Company believes that because of Mr. Holmes’ role as a founder and his experience with microcap public companies he is qualified to be a director.

Greg W. Holmes – President.  Greg Holmes is a founder of Calibrus and has served in several positions during his Calibrus tenure which began in 1999.  Most recently, Mr. Holmes served as Director of Business Development, working on developing new business opportunities and strategic relationships. In 2003, Mr. Holmes served as Production Manager over Calibrus’ Papago Facility, managing activities related to client call volumes, staffing levels, scheduling and Quality Assurance issues for Fortune 1000 clients at Calibrus Corporate headquarters in Tempe, AZ.  From January 2001 to February 2003, Mr. Holmes was the Director of Human Resources for Calibrus.  He was also responsible for managing accounts receivable, accounts payable and invoicing.  From 1996 to 1999, Mr. Holmes was head of Internet Business Development & Research for J.W. Holmes & Associates and The Scottsdale Equity Growth Fund.  Responsibilities included conducting research and analysis for existing portfolio companies and companies seeking investment capital.  From 1995 to 1996, Mr. Holmes was Director of Finance & Director of Human Resources for Pro Tour Tennis in which he handled the accounts payable, payroll, budget forecasting, financial statements and human resource duties.  He earned his Bachelors degree in Geography and minor in Finance from the University of Utah in 1995.
 
 
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Kirk Blosch – Director. Mr. Blosch is a general partner and founder of Blosch and Holmes LLC, a business consulting and private venture funding general partnership established in 1984. Mr. Blosch is and has been, since October 1999, a member of the board of directors of Calibrus, Inc. From the first quarter of 1997 through the second quarter of 2000, Mr. Blosch was a director of Zevex International, a medical product company specializing in medical devices and ultrasound technology. Zevex (ZVXI) was traded on NASDAQ prior to its sale. Mr. Blosch also served on the board of directors of OCIS, Inc. from 2003 through July 2007. Mr. Blosch graduated from the University of Utah in 1977 with a B.S. degree in Speech Communications. The Company believes that because of Mr. Blosch’s role as a founder and his experience with microcap public companies he is qualified to be a director.
 
Christian J. Hoffmann, III – Director. Mr. Hoffmann, Director is a lawyer specializing in corporate, securities, mergers and acquisitions and venture capital. He has been a Director at Calibrus since 2001. He has been a partner with Quarles & Brady, LLP and its predecessor in Phoenix, Arizona since November 1995. He graduated magna cum laude from Georgetown University with Bachelors of Science in Business Administration in 1969 and from the Georgetown University Law Center with a juris doctorate in 1973. The Company believes that Mr. Hoffmann’s extensive experience as a lawyer gives him the qualifications and skills to serve as a director.
 
Charles House – Director. Mr. House, 69, has been Executive Director for Media X at Stanford University, as well as Senior Research Scholar in the H-STAR (Human Science and Technologies Advanced Research) Division since 2006. Before joining Stanford, he was at Intel Corporation, as co-founding Director of their Research Collaboratory in 2003. He joined Intel when they bought Dialogic Corporation in 1999 where House headed Corporate Engineering. From 1995 to 1997, House was President of Spectron Microsystems, a wholly-owned subsidiary of Dialogic that was sold to Texas Instruments. Prior, House was President of the Vista Division of Veritas Software (1993-1995), and the R&D Vice President for Informix (1991-1993) after many years in a variety of roles for Hewlett-Packard (1962-1991). House is an IEEE Fellow, a past President of ACM, and chair for many years of the Information Council for CSSP in Washington D.C. He holds numerous technology awards for his work, including the Computer Hall of Fame, the Entrepreneur’s Hall of Fame, and the Smithsonian “Wizards of Computing”. The Company believes that Mr. House’s broad technical expertise and experience qualify him to serve as a director.
 
Kevin J. Asher - Chief Financial Officer. Mr. Asher has held the position of Chief Financial Officer since February2008. Prior to joining Calibrus, from March 2006 to February 2008, he was the Principal, General Manager and CFO of an operator of five medical spa clinics in the greater Phoenix metropolitan area. Mr. Asher was responsible for all aspects of the business including finance, accounting, human resources and daily operations. From February 2005 through March 2006, Mr. Asher was Vice President of Finance for AirLink Mobile, Inc., an industry leading MVNO (mobile virtual network operator) and provider of prepaid wireless telephone service where he was responsible for all aspects of accounting and finance including financial reporting, treasury management, financial analysis, financial projections, payroll, regulatory reporting and daily accounting. From September 2003 to February 2005, Mr. Asher was a director of MCA Financial Group Ltd. of Phoenix, Arizona which provides advisory services to businesses, financial institutions and investor groups in the areas of financial restructuring, mergers and acquisitions, business oversight, and corporate and capital formation. His responsibilities included representation of debtors and creditors in the areas of business turnarounds, financial restructuring, chapter 11 business reorganizations, divestures, mergers and acquisitions, business valuations, financial management, and performance improvement. He advised clients in a variety of industries including aviation, aerospace and defense, retail, homebuilding, construction and manufacturing. Prior to his position at MCA Financial, Mr. Asher worked in the public accounting industry primarily as an audit manager. Mr. Asher has a Bachelor of Science degree in accountancy from Northern Arizona University at Flagstaff, Arizona and is a Certified Public Accountant.

Tom Harker – Chief Technology Officer.  Mr. Harker has served as Director of Software Development and CTO at Calibrus since 2000.  Tom’s responsibilities are to oversee all aspects of design and implementation of IT systems.  Prior to coming to Calibrus, Tom served as Division Software Manager at ACS (Affiliated Computer Services) for 2 years. Mr. Harker has been involved deeply in the Third Party Verification (TPV) process for the past 9 years with an understanding of the TPV process and FCC requirements.

 
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Key Employees:

Michael J. Brande, MCSE - Vice President of Network Operations.  For the past 6 years, Michael Brande has served as the Director of Network Operations and Facilities at Calibrus.  His team is responsible for all aspects of the data and telecom networks at Calibrus - from cabling to wiring, and switches and routers, to the servers, PBX’s and PC workstations.  Mr. Brande directs and cultivates many key business relationships for Calibrus and its Vendor Partners.  His responsibilities range from procurement, to services, to facilities and equipment maintenance.  Prior to his employment with Calibrus, Michael was employed by ACS (Affiliated Computer Services) TeleSolutions as the Division Network Manager and was part of a team that designed a new and better process for Third Party Verification. He has over 12 years experience in the call center industry.

Michael Rae - Vice President of Software Development.  Mr. Rae received his Bachelor of Science in Computer Information Systems in 1999. Prior to working at Calibrus he worked at a software development company where he was responsible for developing a large scale web application used to organize and track volunteers. Mr. Rae has been working as a Senior Systems Architect for Calibrus since 2000.  His responsibilities include designing and developing all web related technologies/products for clients and internal management as well as serving as a technical contact for clients.  Mike Rae accepted the position of Vice President of Software Development in 2006. 

James Stockert – Vice President of Marketing and Sales.  Mr. Stockert oversees all aspects of the negotiations of establishing clients and helping clients through the process of setup and implementation.  Mr. Stockert joined the Calibrus team in 2005 after working for SBC in their Marketing department since 1999.  Mr. Stockert oversaw the implementation and processes of Calibrus as SBC’s Third Party Verification provider and managed the relationship for over four years.  Mr. Stockhert graduated with a BBA in Marketing from Texas State in 1994 and before working with SBC worked with Montgomery Ward in their Merchandising department at their headquarters in Chicago.

Kelly M. Robinson – Director of TPV Operations.  Mr. Robinson joined the Calibrus team in 2003.  His background includes developing and managing Third Party Verification operations for major telecommunications companies including BellSouth, Verizon and SBC/AT&T Communications, Cox Communications, CenturyTel, Frontier and others. He has also directed Customer Service and Lead Generation programs for Oakwood Corporate Housing, Grainger Tools, Lucent Technologies/Avaya and others.  He has worked within the TPV industry for the last 11 years at Calibrus and previously at ACS (Affiliated Computer Services) and understands the nuances of Third Party Verification processes and its importance to the overall sales process.

Family Relationships

Except for Jeff Holmes and Greg Holmes, who are brothers, there are no family relationships between our officers and directors.

None of the officers and directors has filed for bankruptcy, been convicted in a criminal proceeding or been the subject of any order, judgment, or decree permanently, temporarily, or otherwise limiting activities (1) in connection with the sale or purchase of any security or commodity, or in connection with any violation of Federal or State securities laws or Federal commodities laws, (2) engaging in any type of business practice, or (3) acting as a futures commission merchant, introducing broker, commodity trading advisor, commodity pool operator, floor broker, leverage transaction merchant, any other person regulated by the Commodity Futures Trading Commission or an associated person of any of the foregoing, or as an investment adviser, underwriter, broker or dealer in securities, or as an affiliated person, director or employee of an investment company, bank, savings and loan association or insurance company, or engaging in or continuing any conduct or practice in connection with such activity.

 
31

 
Board of Directors Independence

The Board of Directors is currently comprised of four members, two of which are independent and two that are not.  Christian J. Hoffmann and Charles House are considered independent members of the Board and Kirk Blosch and Jeff Holmes are not considered independent.

Board Meetings and Committees and Annual Meeting Attendance

During 2009, the board of directors of Calibrus met two times.  Additionally, the Compensation Committee met once and the Audit Committee met four times.  All members of the board of directors were either present in person or by proxy at all the meetings.

Audit Committee
 
The Audit Committee of the board of directors is made up of Christian J. Hoffman, Charles House and Kirk Blosch. Christian J. Hoffmann, III is the Chairman of the Audit Committee. The Board determined that Mr. Hoffmann qualifies as an “audit committee financial expert” as defined under the rules and regulations of the Securities and Exchange Commission and is independent. The Audit Committee of the Board’s responsibility to oversee management’s conduct of the corporation’s financial reporting process, the financial reports and other financial information provided by the corporation to the Securities and Exchange Commission and the public, the Corporation’s system of internal accounting and financial controls, and the annual independent audit of the Corporation’s financial statements. Members of the Committee are reelected annually.
 
Compensation Committee
 
The Compensation Committee of the Board of Director’s is made up of Christian J. Hoffmann and Kirk Blosch, who is Chairman of the Committee. Members are reelected on an annual basis by the Board. The Committee reviews annually compensation related to key employees and Officers of the Company.
 
Stockholder Communications with the Board of Directors
 
Stockholders may communicate with the Board of Directors by writing to us as follows: Calibrus, Inc., attention: Corporate Secretary, 1225 West Washington Street, Suite 213, Tempe, AZ 85281. Stockholders who would like their submission directed to a particular member of the Board of Directors may so specify and the communication will be forwarded as appropriate.
 
Process and Policy for Director Nominations
 
Our full Board will consider candidates for Board membership suggested by Board members, management and our stockholders. In evaluating the suitability of potential nominees for membership on the Board, the Board members will consider the Board's current composition, including expertise, diversity, and balance of inside, outside and independent directors. The Board considers the general qualifications of the potential nominees, including integrity and honesty; recognized leadership in business or professional activity; a background and experience that will complement the talents of the other board members; the willingness and capability to actively participate in board and committee meetings; the extent to which the candidate possesses pertinent technological, business or financial expertise and experience; the absence of realistic possibilities of conflict of interest or legal prohibition; the ability to work well with the other directors; and the extent of the candidate's familiarity with issues affecting our business.
 
While the Board considers diversity and variety of experiences and viewpoints to be important factors, it does not believe that a director nominee should be chosen solely or mainly because of race, color, gender, national origin or sexual identity or orientation. Thus, although diversity may be a consideration in the Board's process, it does not have a formal policy regarding the consideration of diversity in identifying director nominees.
 
Stockholder Recommendations for Director Nominations.
 
Our Board of Directors does not have a formal policy with respect to consideration of any director candidate recommendation by stockholders. While the Board of Directors may consider candidates recommended by stockholders, it has no requirement to do so. To date, no stockholder has recommended a candidate for nomination to the Board. Given that we have not received director nominations from stockholders in the past and that we do not canvass stockholders for such nominations, we believe it is appropriate not to have a formal policy in that regard. We do not pay a fee to any third party to identify or evaluate or assist in indentifying or evaluating potential nominees.
 
Stockholder recommendations for director nominations may be submitted to the Company at the following address: Calibrus, Inc., attention: Corporate Secretary, 1225 West Washington, Suite 213, Tempe, AZ 85281. Such recommendations will be forwarded to the Board for consideration, provided that they are accompanied by sufficient information to permit the Board to evaluate the qualifications and experience of the nominees, and provided that they are in time for the Board to do an adequate evaluation of the candidate before the annual meeting of stockholders. The submission must be accomplished by a written consent of the individual to stand for election if nominated by the Board of Directors and to serve if elected and to cooperate with a background check.
 
Stockholder Nominations of Directors.
 
The Company provides that in order for a stockholder to nominate a director at an annual meeting, the stockholder must give timely, written notice to the Secretary of the Company and such notice must be received at the principal executive offices of the Company not less than 120 days before the date of its release of the proxy statement to stockholders in connection with its previous year’s annual meeting of stockholders. Such stockholder’s notice shall include, with respect to each person whom the stockholder proposes to nominate for election as a director, all information relating to such person, including such person’s written consent to being named in the proxy statement as a nominee, serving as a director, that is required under the Securities Exchange Act of 1934, as amended, and cooperating with a background investigation. In addition, the stockholder must include in such notice his name and address, as they appear on the Company’s records, of the stockholder proposing the nomination of such person, and the name and address of the beneficial owner, if any, on whose behalf the nomination is made, the class and number of shares of capital stock of the Company that are owned beneficially and of record by such stockholder of record and by the beneficial owner, if any, on whose behalf the nomination is made, and any material interest or relationship that such stockholder of record and/or the beneficial owner, if any, on whose behalf the nomination is made may respectively have in such business or with such nominee. At the request of the Board of Directors, any person nominated for election as a director shall furnish to the Secretary of the Company the information required to be set forth in a stockholder’s notice of nomination which pertains to the nominee.
 
To be timely in the case of a special meeting or if the date of the annual meeting is changed by more than thirty (30) days from such anniversary date, a stockholder’s notice must be received at the principal executive offices of the Corporation no later than the close of business on the tenth day following the earlier of the day on which notice of the meeting date was mailed or public disclosure of the meeting date was made.
 
Board of Directors’ Role in the Oversight of Risk Management
 
We face a variety of risks, including credit, liquidity and operational risks. In fulfilling its risk oversight role, our Board of Directors focuses on the adequacy of our risk management process and overall risk management system. Our Board of Directors believes that an effective risk management system will (i) adequately identify the material risks that we face in a timely manner; (ii) implement appropriate risk management strategies that are responsive to our risk profile and specific material risk exposures; (iii) integrate consideration of risk and risk management into our business decision-making; and (iv) include policies and procedures that adequately transmit necessary information regarding material risks to senior executives and, as appropriate, to the Board or relevant committee.
 
Our Board of Directors oversees risk management for us. Accordingly, the Board schedules time for periodic review of risk management, in addition to its other duties. In this role, the Board receives reports from management, certified public accountants, outside legal counsel, and to the extent necessary, from other advisors, and strives to generate serious and thoughtful attention to our risk management process and system, the nature of the material risks we face, and the adequacy of our policies and procedures designed to respond to and mitigate these risks.
 
Board Leadership Structure
 
Our Board of Directors does not have a policy on whether or not the roles of Chief Executive Officer and Chairman of the Board of Directors should be separate and, if they are to be separate, whether the Chairman of the Board should be selected from the non-employee directors or be an employee. Our Board of Directors believes that it should be free to make a choice from time to time in any manner that is in the best interests of us and our shareholders. The Board of Directors believes that Mr. Holmes's service as CEO and Chairman of the Board is in the best interest of us and our shareholders. He possesses detailed knowledge of the issues, opportunities and challenges we face and is thus best positioned to develop agendas that ensure the Board's time and attention will be focused on the most critical matters. Our Board has determined that our Board leadership structure is appropriate given the size of our Board and the nature of our business.
 
Code of Ethics and Conduct
 
Our Board of Directors has adopted a Code of Ethics and Conduct that is applicable to all of our employees, officers and directors. Our Code of Ethics and Conduct is intended to ensure that our employees act in accordance with the highest ethical standards. A copy of our Code of Ethics and Conduct may be obtained by sending a written request to us at 1225 West Washington Street, Suite 213, Tempe, AZ 85281, Attn: Corporate Secretary and the Code of Ethics and Conduct is filed as an exhibit to this Annual Report on Form 10-K.
 
COMPLIANCE WITH SECTION 16(A) OF THE EXCHANGE ACT

The Company is not aware of any reports not filed by officers, directors and ten percent stockholders.

 
ITEM 11.  EXECUTIVE COMPENSATION

The following table sets forth, for the fiscal years indicated, all compensation awarded to, earned by or paid to Calibrus’ chief executive officer and each of the other executive officers that were serving as executive officers at December 31, 2009 (collectively referred to as the "Named Executives").  No other executive officer serving during 2008 received compensation greater than $100,000.

 
32

 
SUMMARY COMPENSATION TABLE


Name and Principal Position
Year
Salary
Bonus
Stock Awards
Option Awards
Non-Equity
 Incentive Plan Compensation
Nonqualified 
 Deferred Compensation
All Other Compensation
Total
(a)
(b)
(c)
(d)
(e)
(f) (1)
(g)
(h)
(i) (2)
(j)
Jeff W. Holmes, CEO
12/31/2009
$204,417
$0
$0
$0
$0
$0
$4,283
$208,700
 
12/31/2008
$220,000
$500
$0
$19,600
$0
$0
$4,336
$244,436
Greg W. Holmes, President
12/31/2009
$139,375
$0
$0
$0
$0
$0
$3,790
$143,165
 
12/31/2008
$150,000
$500
$0
$14,000
$0
$0
$3,470
$167,970
Thomas Harker, CTO
12/31/2009
$130,084
$0
$0
$0
$0
$0
$3,794
$133,878
 
12/31/2008
$140,000
$500
$0
$14,000
$0
$0
$3,525
$158,025
Kevin J. Asher, CFO
12/31/2009
$130,000
$0
$0
$0
$0
$0
$4,109
$134,109
 
12/31/2008
$130,000
$0
$0
$21,000
$0
$0
$3,008
$154,008

(1) This column represents the aggregate grant date fair value of the awards granted in 2009 and 2008, respectively. Therefore, the values shown here are not representative of the amounts that may eventually be realized by an executive. Pursuant to the rules of the Securities and Exchange Commission, we have provided a grant date fair value for option awards in accordance with the provisions of FASB ASC 718 Share-based Payments. For option awards, the fair value is estimated as of the date of grant using the Black-Scholes option pricing model, which requires the use of certain assumptions, including the risk-free interest rate, dividend yield, volatility and expected term. Expected term is determined using an average of the contractual term and vesting period of the award. Expected volatility of award grants made under the Company’s plans is measured using the historical daily changes in the market price of similar industry indices, which are publicly traded, over the expected term of the award. Risk-free interest rate is equivalent to the implied yield on zero-coupon U.S. Treasury bonds with a remaining maturity equal to the expected term of the awards.
(2) The amounts shown include Company-paid portion of health insurance for the fiscal years ended 2009 and 2008.


 
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Outstanding Equity Awards At Fiscal Year-End

 
Stock Awards
Stock Awards
Name
Number of securities underlying unexercised Options (#) Exercisable
Number of Securities Underlying Unexercised Options (#) Unexercisable
Equity Incentive Plan Awards: Number of Securities Underlying Unexercised Unearned Options (#)
Option Exercise Price ($)
Option Expiration Date
Number of Shares or Units of Stock That Have Not Vested (#)
Market Value of Shares or Units of Stock That Have Not Vested ($)
Equity Incentive Plan Awards: Number of Unearned Shares Units or Other Rights That Have Not Vested (#)
Equity Incentive Plan Awards Market or Payout Value of Unearned Shares, Units or Other Rights That Have Not Vested (#)
Jeff W. Holmes, CEO 25,000
 
-
$1.52
12/15/2010
-
-
-
-
 
20,833
-
-
$1.52
12/11/2011
-
-
-
-
 
70,000
-
-
$1.00
12/17/2013
-
-
-
-
Greg W. Holmes, President 25,000
 
-
$1.52
12/15/2010
-
-
-
-
 
20,833
-
-
$1.52
12/11/2011
-
-
-
-
 
50,000
-
-
$1.00
12/17/2013
-
-
-
-
Thomas Harker, CTO 50,000
 
-
$1.52
12/15/2010
-
-
-
-
 
20,833
-
-
$1.52
12/11/2011
-
-
-
-
 
50,000
-
-
$1.00
12/17/2013
-
-
-
-
Kevin J. Asher, CFO 50,000  
-
$1.00
11/18/2003
-
-
-
-
 
25,000
-
-
$1.00
12/17/2013
-
-
-
-
                   

Compensation of Directors
 
Name
Year
Fees Earned or Paid in Cash ($)
Stock Awards ($)
Option Awards ($)(1)
Non-Equity Incentive Plan Compensation ($)
Nonqualified Deferred Compensation Earnings ($)
All Other Compensation ($)
Total ($)
(a)
(b)
(c)
(d)
(e)
(f)
(g)
(h)
(i)
Kirk Blosch (2)
12/31/2009
-
-
$0
-
-
-
$0
 
12/31/2008
-
-
$25,000
-
-
-
$25,000
Charles House (2)
12/31/2009
-
-
$0
-
-
-
$0
 
12/31/2008
-
-
$25,000
-
-
-
$25,000
Christian J. Hoffmann, III (2)
12/31/2009
-
-
$0
-
-
-
$0
 
12/31/2008
-
-
$25,000
-
-
                      -
$25,000
 
 
(1) This column represents the aggregate grant date fair value of the awards granted in 2009 and 2008, respectively. Therefore, the values shown here are not representative of the amounts that may eventually be realized by a director. Pursuant to the rules of the Securities and Exchange Commission, we have provided a grant date fair value for option awards in accordance with the provisions of  FASB ASC 718 Share-based Payments.  For option awards, the fair value is estimated as of the date of grant using the Black-Scholes option pricing model, which requires the use of certain assumptions, including the risk-free interest rate, dividend yield, volatility, expected term and forfeitures. Expected term is determined using an average of the contractual term and vesting period of the award.  Expected volatility of award grants made under the Company’s plans is measured using the historical daily changes in the market price of similar industry indices, which are publicly traded, over the expected term of the award.  Risk-free interest rate is equivalent to the implied yield on zero-coupon U.S. Treasury bonds with a remaining maturity equal to the expected term of the awards and forfeitures are based on the history of cancellations of awards granted by the Company and   management's analysis of potential forfeitures.  For further information on these calculations, please refer to the notes to our financial statements, Notes 1 and 10 included in Item 8.

 
34

 
(2)  As of December 31, 2009, Kirk Blosch had 225,000 options outstanding, Charles House had 225,000 options outstanding and Christian J. Hoffmann, III had 225,000 options outstanding.  No director had any stock awards outstanding.

Option/SAR Grants in Last Fiscal Year

In fiscal 2009, no options were granted.  In fiscal  2008, 345,000 options were granted out of Calibrus’ Incentive Option Plan and 270,000 options were granted out of the Non-Qualified Option Plan.

The Company has adopted two Stock Option Plans, the 2001 Non-Qualified Stock Option Plan and the 2001 Incentive Stock Option Plan. During the year ended December 31, 2008 the Company increased the number of options available for grant under the 2001 Non-Qualified Stock Option Plan and Incentive Stock Option Plan by 1,425,000 and 725,000 options, respectively.  Under the 2001 Non-Qualified Plan, the Company may grant options for up to 2,850,000 shares of common stock and has granted 675,000 as of March 11, 2010, at exercise prices ranging from $1.00 to $1.52. The maximum term of the options is five years, and they vest at various times according to the Option Agreements. Under the 2001 Incentive Stock Option Plan, the Company may grant options for up to 1,450,000 shares of common stock and has granted 708,332 as of March 11, 2010, at exercise prices ranging from $1.00 to $1.52. The maximum term of the options is five years and they vest at various times according to the Option Agreements.

Stock Option Exercise

In fiscal 2009, none of the named executives exercised any options to purchase shares of common stock.

Long-Term Incentive Plan (“LTIP”)

There were no awards granted during fiscal year 2009 or 2008.
 
Board of Directors Compensation
 
Each director may be paid his expenses, if any, of attendance t each meeting of the board of directors, and may be paid a stated salary as director or a fixed sum for attendance at each meeting of the board or directors or both.  No such payment shall preclude any director from serving the corporation in any other capacity and receiving compensation therefore.    Directors received no compensation for the year ended December 31, 2009.  Each director received options during the prior year with the non-employee directors receiving 90,000 options each with an exercise price of $1.00 for the year ended December 31, 2008.
No other compensation arrangements exist between Calibrus and our Directors.


 
35

 
Employment Contracts and Termination of Employment and Change-in-Control Arrangements

Calibrus has employment contracts with all officers and those employees identified herein as key employees.   All of our employment agreements contain language assigning all inventions over to Calibrus, they also contain non-compete agreements.  Additionally, on termination, if not for cause and Calibrus is cash flow and earnings positive, our officers and key employees will receive up to three months salary as severance. On a change of control of Calibrus, which results in termination of the officer or key employee and Calibrus is cash flow positive and has a positive earnings per share at the time of the change of control, the officer or key employee will receive a three months salary as severance based on the officers or employees’ current salary.  Employment contracts are entered into for two, three or four year periods with automatic two, three or four one year extensions depending on the officer or key employee. Except for terms and salary, all of our employment contracts contain the same material terms.  A summary of the officers’ employment contracts are below:
 
Employee
 
Beginning Date
 
End Date
 
Annual Salary
 
Renewal Term
Jeff W. Holmes
 
1/1/2005
 
12/31/2010
  $ 220,000  
(3) one year extensions
Greg W. Holmes
 
1/1/2005
 
12/31/2010
  $ 150,000  
(3) one year extensions
Kevin J. Asher
 
2/5/2008
 
2/4/2010
  $ 130,000  
(2) one year extensions
Tom Harker
 
1/10/2007
 
1/9/2011
  $ 140,000  
(3) one year extensions
Michael Brande
 
1/10/2007
 
1/9/2011
  $ 105,000  
(3) one year extensions
Michael Rae
 
1/10/2007
 
1/9/2011
  $ 90,000  
(3) one year extensions
Jim Stockert
 
9/26/2005
 
10/25/2010
  $ 80,000  
(3) one year extensions
Kelly Robinson
 
6/28/2004
 
6/28/2010
  $ 90,000  
(2) one year extensions

The Company has agreed to indemnify its officers and directors for certain events or occurrences arising as a result of the officer or director serving in such capacity. The term of the indemnification period is for the officer’s or director’s lifetime. The maximum potential amount of future payments the Company could be required to make under these indemnification agreements is unlimited.

Report on Repricing of Options/SARs

We have not adjusted or amended the exercise price of stock options or SARs previously awarded to any executive officers.

Report on Executive Compensation

The Compensation Committee of the Board of Directors determines the compensation of Calibrus’ executive officer and president and sets policies for and reviews with the chief executive officer and president the compensation awarded to the other principal executives, if any.   The board of directors has two committees, the audit and compensation committee which are made up of non-employee directors.  Our Compensation Committee is composed of Kirk Blosch and Charles House.  Our Audit Committee is composed of Kirk Blosch, Charles House and Christian J. Hoffmann, III.

The compensation policies utilized by the Board of Directors are intended to enable Calibrus to attract, retain and motivate executive officers to meet our goals using appropriate combinations of base salary and incentive compensation in the form of stock options. Generally, compensation decisions are based on contractual commitments, if any, as well as corporate performance, the level of individual responsibility of the particular executive and individual performance. During the fiscal year ended December 31, 2009, Calibrus’ chief executive officer was Jeff W. Holmes, our President was Greg W. Holmes and Kevin J. Asher was CFO.
 
 
36

 
Base salaries for Calibrus’ executive officers are determined initially by evaluating the responsibilities of the position held and the experience of the individual, and by reference to the competitive marketplace for management talent, including a comparison of base salaries for comparable positions at comparable companies within Calibrus’ industry.

Annual salary adjustments are determined by evaluating the competitive marketplace, the performance of Calibrus, the performance of the executive, particularly with respect to the ability to manage the growth of Calibrus, the length of the executive's service to Calibrus and any increased responsibilities assumed by the executive.

Option Plans

Calibrus has 4,300,000 shares reserved for issuance under stock option plans with 1,383,332 stock options issued and outstanding.  The board of directors has the authority to issue the options at their sole discretion.

The Company has adopted two Stock Option Plans, the 2001 Non-Qualified Stock Option Plan and the 2001 Incentive Stock Option Plan. During the year ended December 31, 2008 the Company increased the number of options available for grant under the 2001 Non-Qualified Stock Option Plan and Incentive Stock Option Plan by 1,425,000 and 725,000 options, respectively.  Under the 2001 Non-Qualified Plan, the Company may grant options for up to 2,850,000 shares of common stock and has granted 675,000 as of March 11, 2010, at exercise prices ranging from $1.00 to $1.52. The maximum term of the options is five years, and they vest at various times according to the Option Agreements. Under the 2001 Incentive Stock Option Plan, the Company may grant options for up to 1,450,000 shares of common stock and has granted 708,332 as of March 11, 2010, at exercise prices ranging from $1.00 to $1.52. The maximum term of the options is five years and they vest at various times according to the Option Agreements.

 
ITEM 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND RELATED STOCKHOLDER MATTERS

The following table sets forth certain information as of March 11, 2009, with respect to the beneficial ownership of Calibrus’ Common Stock by each director of Calibrus and each person known by Calibrus to be the beneficial owner of more than 5% of Calibrus’ outstanding shares of Common Stock.  At December 31, 2009 and March 11, 2010, there were 6,794,600 shares of common stock outstanding.
 
For purposes of this table, information as to the beneficial ownership of shares of common stock is determined in accordance with the rules of the Securities and Exchange Commission and includes general voting power and/or investment power with respect to securities. Except as otherwise indicated, all shares of our common stock are beneficially owned, and sole investment and voting power is held, by the person named. For purposes of this table, a person or group of persons is deemed to have “beneficial ownership” of any shares of common stock, which such person has the right to acquire within 60 days after the date hereof. The inclusion herein of such shares listed as beneficially owned does not constitute an admission of beneficial ownership.

 
37

 
All percentages are calculated based upon a total number of 6,794,600 shares of common stock outstanding as of March 11, 2010, plus, in the case of the individual or entity for which the calculation is made, that number of options or warrants owned by such individual or entity that are currently exercisable or exercisable within 60 days.
 
 
Title of Class
 
Name of Beneficial Owner
Number of Shares
Owned
 
Percent of Class
 
Principal Shareholders
   
Common
Jeff W. Holmes
225 West Washington Street
Suite 213
Tempe, Arizona 85281
 
1,611,167
23.31%
Common
Kirk Blosch
2081 S. Lakeline Drive
Salt Lake City, Utah 84109
 
1,620,334
23.08%
 
Director(s)
   
Common
Jeff W. Holmes (1)                                -------------------------------See above---------------------------------------
Common
Kirk Blosch (2)                                      -------------------------------See above---------------------------------------
Common
Charles House (3)
225,000
3.21%
Common
Christian J. Hoffmann, III (4)
300,000
4.27%
Common
All Officers and Director as a Group (four  persons)
3,459,501
45.61%

(1) Shares include 115,833 stock options which are exercisable now at prices ranging from $1.00 to $1.52.  Mr. Holmes owns 1,495,334 shares exclusive of the options.  In calculating Mr. Holmes’ percentage, the 115,833 shares have been added to the 6,794,600 shares currently outstanding.

(2) Shares include 225,000 stock options which are exercisable now at prices ranging from $1.00 to $1.52.  Mr. Blosch owns 1,395,334 shares exclusive of the options.  In calculating Mr. Blosch’s percentage, the 225,000 shares have been added to the 6,794,600 shares currently outstanding.

(3) Shares include 225,000 stock options which are exercisable now at prices ranging from $1.00 to $1.52.  Mr. House owns no shares.  The shares shown are the options he can exercise.  In calculating Mr. House’s percentage, the 225,000 shares have been added to the 6,794,600 shares currently outstanding.

(4) Shares include 225,000 stock options which are exercisable now at prices ranging from $1.00 to $1.52.  Mr. Hoffmann owns 75,000 shares exclusive of the options.  In calculating Mr. Hoffmann’s percentage, the 225,000 shares have been added to the 6,794,600 shares currently outstanding.

 
38

 
Control by Existing Shareholders

Given the large percentage of stock owned by current management, they most likely will be able to control any shareholder vote.  As a result, the persons currently in control of Calibrus will most likely continue to be in a position to elect at least a majority of the Board of Directors of Calibrus, to dissolve, merge or sell the assets of Calibrus, and generally, to direct the affairs of Calibrus.

Dividends

We have not declared any cash dividends with respect to our common stock, and do not intend to declare dividends in the foreseeable future. Our future dividend policy cannot be ascertained with any certainty. There are no material restrictions limiting, or that are likely to limit, our ability to pay dividends on our securities.

Securities Authorized for Issuance under Equity Compensation Plans

 
 
 
 
 
Plan Category
 
 
Number of Securities to be issued upon exercise of outstanding options, warrants and rights
 
 
Weighted-average exercise price of outstanding options, warrants and rights
Number of securities remaining available for future issuance under equity compensation plans excluding securities reflected in column (a)
 
(a)
(b)
(c)
Equity compensation plans approved by security holders
1,383,332
1.29
2,916,668
Total
1,383,332
1.29
2,916,668
 
 
ITEM 13.  CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS, AND DIRECTOR INDEPENDENCE

We believe that all purchases from or transactions with affiliated parties were on terms and at prices substantially similar to those available from unaffiliated third parties.
 
There were no material transactions, or series of similar transactions, during our Company’s last fiscal year, or any currently proposed transactions, or series of similar transactions, to which our Company was or is to be a party, in which the amount involved exceeded the lesser of $120,000 or one percent of the average of our total assets at year-end for the last three completed fiscal years and in which any director, executive officer or any security holder who is known to us to own of record or beneficially hold more than five percent of any class of our common stock, or any member of the immediate family of any of the foregoing persons, had an interest.

There were no material transactions, or series of similar transactions, during our Company’s last five fiscal years, or any currently proposed transactions, or series of similar transactions, to which we or any of our subsidiaries was or is to be a party, in which the amount involved exceeded the lesser of $120,000 or one percent of the average of our total assets at year-end for the last three completed fiscal years and in which any promoter or founder of ours or any member of the immediate family of any of the foregoing persons, had an interest.

One of our directors, Christian J. Hoffmann, III, is a partner with Quarles & Brady, LLP, which provided certain legal services for Calibrus in 2008.  Quarles & Brady, LLP is not currently providing any legal services to the Company.


 
39

 

ITEM 14. PRINCIPAL ACCOUNTANT FEES AND SERVICES

1) Audit Fees - The aggregate fees incurred for each of the last two fiscal years for professional services rendered by our principal independent registered public accounting firm for the audit of our annual financial statements and review of our quarterly financial statements is approximately $35,000 and $44,500 for each of the years ending December 31, 2009 and 2008.
2) Audit-Related Fees. $0 and $0.
3) Tax Fees. $2,800 and $2,800.
4) Form 10 Registration Statement. $15,000 and $36,000.
5) Approval Policy.  Our entire Board of Directors approves in advance all services provided by our independent registered public accounting firm.  All engagements of our independent registered public accounting firm in fiscal years 2009 and 2008 were pre-approved by the Audit Committee.
6) Not Applicable.

 
ITEM 15. EXHIBITS, FINANCIAL STATEMENT SCHEDULES.

  (a)(1)FINANCIAL STATEMENTS.  The following financial statements are included in this report:

The following financial statements, notes thereto, and the related independent registered public accounting firm’s report contained on page F-1 to our financial statements are herein incorporated:

December 31, 2009 and 2008
Report of Independent Registered Public Accounting Firm
Balance Sheets - December 31, 2009 and December 31, 2008
Statements of Operations - Years ended December 31, 2009 and 2008
Statements of Changes in Stockholders' Equity – Years ended December 31, 2009 and 2008
Statements of Cash Flows – Years ended December 31, 2009 and 2008
Notes to Financial Statements – Years ended December 31, 2009 and 2008

 (a)(2)FINANCIAL STATEMENT SCHEDULES.  The following financial statement schedules are included as part of this report:

     None.

 
40

 
 
 (a)(3)EXHIBITS.  The following exhibits are included as part of this report:
 
 
Exhibit
No.
SEC
Reference
No.
 
 
Title of Document
 
 
Location
3(i)
3.01
Articles of Incorporation of Calibrus
Incorporated by
Reference*
3(ii)
 
3.02
 
Amendment to Articles of Incorporation Calibrus-Name Change
 
Incorporated by
Reference*
3(iii)
 
3.03
 
Bylaws of Calibrus
 
Incorporated by
Reference*
4
 
4.01
 
Specimen Stock Certificate
Incorporated by
Reference*
10
 
10.01
Lease Agreement – Paragon
Incorporated by
Reference*
10
10.02
AT&T Services, Inc.-Agreement
Confidentiality Requested
 
10
 
10.03
 
Magnet Warrant
 
Incorporated by
Reference*
10
10.04
Employment Agreement-Jeff Holmes
Incorporated by
Reference*
10
10.05
Employment Agreement-Greg Holmes
Incorporated by
Reference*
10
10.06
Employment Agreement-Kevin Asher
Incorporated by
Reference
10
10.07
Incentive Stock Option Plan
Incorporated by
Reference*
10
 
10.08
 
Non-Qualified Stock Option Plan
 
Incorporated by
Reference*
10
10.09
Form of Options
Incorporated by
Reference*
10
 
10.10
MeoMyo, LLC Development Contract
This Filing
14
14.01
Code of Ethics
This Filing
 
31
31.01
CEO certification
 
This Filing
31
31.02
CFO certification
 
This Filing
32
32.01
CEO certification
 
This Filing
32
32.02
CFO certification
This Filing
_________________________
*  Incorporated by reference from the Company's registration statement on Form 10 filed with the Commission, SEC file no. 000-53408.

 
41

 
SIGNATURES

     Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to by signed on its behalf by the undersigned, thereunto duly authorized.


Calibrus, Inc.

 
 
By: /s/ Jeff W. Holmes                                                                                                  Date: April 15, 2010
     Jeff W. Holmes, CEO

By: /s/ Kevin J. Asher                                                                                                   Date: April 15, 2010
     Kevin J. Asher, CFO

Pursuant to the requirements of the Securities Exchange Act of 1934, this Report has been signed below by the following persons on behalf of the Registrant in the capacities and on the dates stated.
 
Signature
Title
Date
 
       
/s/ Jeff W. Holmes                           
Jeff W. Holmes
Director, CEO
April 15, 2010
 
       
/s/ Kirk Blosch                                 
Kirk Blosch
Director
April 15, 2010
 
       
/s/ Christian Hoffmann, III             
Christian Hoffmann, III
Director
April 15, 2010
 
       
/s/ Charles House                           
Charles House
Director
April 15, 2010
 
       
 
 
42

 
 
Report of Independent Registered Public Accounting Firm
 
Board of Directors and Stockholders
Calibrus, Inc.
 
We have audited the accompanying balance sheets of Calibrus, Inc. as of December 31, 2009 and 2008 and the related statements of operations, changes in stockholders’ equity, and cash flows for the years then ended.  These financial statements are the responsibility of the Company’s management.  Our responsibility is to express an opinion on these financial statements based on our audits.
 
We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States).  Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement.  The Company is not required to have, nor were we engaged to perform, an audit of its internal control over financial reporting.  Our audits included consideration of internal control over financial reporting as a basis for designing audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the Company’s internal control over financial reporting. Accordingly, we express no such opinion.  An audit also includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements, assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the financial statements and schedules.  We believe that our audits provide a reasonable basis for our opinion.
 
In our opinion, the financial statements referred to above present fairly, in all material respects, the financial position of Calibrus, Inc. at December 31, 2009 and 2008, and the results of its operations, changes in stockholders' equity and its cash flows for the years then ended, in conformity with accounting principles generally accepted in the United States of America.




Semple, Marchal & Cooper, LLP

Phoenix, Arizona

March 22, 2010
 
 
 
 
F-1

 
 

 
CALIBRUS, INC.
BALANCE SHEETS
December 31, 2009 and 2008
 
   
ASSETS
 
     
2009
   
2008
 
Current Assets
           
   Cash and cash equivalents
  $ 174,428     $ 854,159  
   Accounts receivable - trade, net
    580,487       799,311  
   Prepaid expenses
    92,613       124,192  
                   
 
Total Current Assets
    847,528       1,777,662  
                   
Property and equipment, net
    80,008       165,421  
Software development
    1,014,328       -  
Deposits
      29,869       34,382  
Intangible asset, net
    1,167       3,113  
                   
 
Total Assets
  $ 1,972,900     $ 1,980,578  
                   
                   
                   
LIABILITIES AND STOCKHOLDERS' EQUITY
                   
Current Liabilities
               
   Notes payable, net of discount - current portion
  $ 371,474     $ -  
   Accounts payable - trade
    254,678       301,397  
   Accrued liabilities
    284,383       217,242  
                   
 
Total Current Liabilities
    910,535       518,639  
                   
 
Total Liabilities
    910,535       518,639  
                   
Commitments and Contingencies
    -       -  
                   
Stockholders' Equity
               
   Preferred stock, $.001 par value, 5,000,000 shares authorized,
               
     none issued or outstanding
    -       -  
   Common stock, $.001 par value, 45,000,000 shares authorized,
               
      6,794,600 shares issued and outstanding
    6,795       6,795  
   Additional paid-in capital
    4,640,812       4,631,544  
   Accumulated deficit
    (3,585,242 )     (3,176,400 )
                   
 
Total Stockholders' Equity
    1,062,365       1,461,939  
                   
 
Total Liabilities and Stockholders' Equity
  $ 1,972,900     $ 1,980,578  
                   
 
The Accompanying Notes are an Integral
Part of the Financial Statements
 
F-2

 
 

 
CALIBRUS, INC.
STATEMENTS OF OPERATIONS
For The Years Ended December 31, 2009 and 2008

             
   
2009
   
2008
 
             
Revenues
  $ 4,245,144     $ 5,485,798  
 
               
Cost of revenues
    1,768,922       2,652,230  
 
               
Gross profit
    2,476,222       2,833,568  
                 
General and administrative expenses
    2,337,788       3,910,538  
Research and development
    545,485       148,742  
Loss on disposal/sale of asset
    -       3,844  
                 
Loss from Operations
    (407,051 )     (1,229,556 )
                 
Other Income (Expense):
               
   Interest income
    2,649       19,980  
   Interest expense
    (4,440 )     (4,422 )
                 
      (1,791 )     15,558  
                 
Loss before income taxes
    (408,842 )     (1,213,998 )
                 
Income tax benefit (expense) - deferred
    -       -  
                 
Net Loss
  $ (408,842 )   $ (1,213,998 )
                 
Loss per Common Share:
               
   Basic and Diluted
  $ (0.06 )   $ (0.18 )
                 
Weighted Average Common Shares Outstanding:
               
   Basic and Diluted
    6,794,600       6,794,600  
                 

The Accompanying Notes are an Integral
Part of the Financial Statements

F-3

 
 

 
CALIBRUS, INC.
STATEMENTS OF CHANGES IN STOCKHOLDERS’ EQUITY
For The Years Ended December 31, 2009 and 2008
 
                               
               
Additional
         
Total
 
   
Common Stock
   
Paid-In
   
Accumulated
   
Stockholders'
 
   
Shares
   
Amount
   
Capital
   
Deficit
   
Equity
 
                               
Balance at December 31, 2007
    6,794,600     $ 6,795     $ 4,461,321     $ (1,962,402 )   $ 2,505,714  
                                         
Stock based compensation
    -       -       170,223       -       170,223  
                                         
Net loss for the year ended
                                       
   December 31, 2008
    -       -       -       (1,213,998 )     (1,213,998 )
                                         
      6,794,600       6,795       4,631,544       (3,176,400 )     1,461,939  
                                         
Warrants issued with convertible
                                       
   debt at relative fair value
    -       -       9,268       -       9,268  
                                         
Net loss for the year ended
                                       
   December 31, 2009
    -       -       -       (408,842 )     (408,842 )
                                         
Balance at December 31, 2009
    6,794,600     $ 6,795     $ 4,640,812     $ (3,585,242 )   $ 1,062,365  

 
The Accompanying Notes are an Integral
Part of the Financial Statements

F-4

 
 

 

CALIBRUS, INC.
STATEMENTS OF CASH FLOWS
For The Years Ended December 31, 2009 and 2008
 
               
     
2009
   
2008
 
               
Increase (decrease) in cash and cash equivalents:
           
               
Cash flows from operating activities:
           
 
Net Loss
  $ (408,842 )   $ (1,213,998 )
                   
     Adjustments to reconcile net loss to net cash used by
               
     operating activities:
               
 
Depreciation and amortization
    117,502       167,235  
 
Allowance for doubtful accounts
    -       (11,000 )
 
Stock based compensation expense
    -       170,223  
 
Loss on disposal/sale of asset
    -       3,844  
 
Amortization of debt discount
    742       -  
     Changes in assets and liabilities:
               
 
Accounts receivable - trade
    218,824       3,249  
 
Prepaid expenses
    31,579       34,230  
 
Deposits
    4,513       -  
 
Accounts payable - trade
    (46,719 )     233,235  
 
Accrued liabilities
    67,141       (64,187 )
 
Net cash used by operating activities
    (15,260 )     (677,169 )
 
                 
Cash flows from investing activities:
               
 
Purchase of fixed assets
    (30,143 )     (78,895 )
 
Capitalized software development
    (1,014,328 )     -  
 
Proceeds from sale of fixed assets
    -       39,000  
 
Purchase of intangibles
    -       (3,500 )
 
Net cash used by investing activities
    (1,044,471 )     (43,395 )
 
                 
Cash flows from financing activities:
               
 
Proceeds from issuance of debt
    380,000       -  
 
Repayment of debt
    -       (16,981 )
 
Net cash provided (used) by financing activities
    380,000       (16,981 )
                   
Net decrease in cash and cash equivalents
    (679,731 )     (737,545 )
 
                 
Cash and cash equivalents at beginning of year
    854,159       1,591,704  
                   
Cash and cash equivalents at end of year
  $ 174,428     $ 854,159  
                   
Supplemental disclosure of cash flow information:
               
                   
Cash paid during the year for:
               
   Interest
    $ -     $ 4,422  
   Income Taxes
  $ 50     $ 50  
                 
 
The Accompanying Notes are an Integral
Part of the Financial Statements
 
F-5

 
 

 
 
CALIBRUS, INC.
NOTES TO FINANCIAL STATEMENTS
 

Note 1
Summary of Significant Accounting Policies, Nature of Operations and Use of Estimates

 
Operations

Calibrus, Inc. (the “Company”) was incorporated on October 22, 1999, in the State of Nevada.  The Company’s principal business purpose is to operate a customer contact center for a variety of clients, who are located throughout the United States. The Company provides customer contact support services for various companies wishing to outsource these functions.  (See Note 2 – Concentrations of Risk).

Calibrus provides Third Party Verification (TPV) Services, Hosted Call Recording Services and Interactive Voice Response/Voice Recognition Unit (IVR/VRU) Services to some telecom, cable and insurance companies.

The Company has also in the past conducted outbound sales and customer service campaigns.  Although the Company does not have any current outbound calling campaign contracts it may again in the future.

Third Party Verification is the confirmation of a customer’s order by an independent third party.  This process protects both the customer and the company selling their service from fraud and slamming and/or cramming of products onto their lines.  Once a sale has been made the customer is transferred to an independent third party verification source such as Calibrus that will read a pre-determined script to which the customer will answer yes or no to verify their acceptance of the service.  This service has typically been performed for telecommunications providers.

Calibrus’ Hosted Call Recording service offers a number of features necessary for a superior call recording solution.  Calibrus’ Hosted Call Recording solutions are an alternative for companies that do not wish to invest in expensive hardware, maintenance, personnel and support of a technology based call recording system.

Our Hosted Call Recording Features include:

·  
All Inclusive Pay-As-You-Go Pricing Model by the Minute or by the Transaction/Call
·  
No Maintenance, Upgrade, Programming, Site/Seat Licensing or Change Fees
·  
Call Record & File Access 24/7 Via a Secured Website for Easy Retrieval
·  
Customized Reporting Options
·  
High Quality Recording with Redundant Systems and Disaster Recovery
·  
Compatible and Flexible Process can be used with Virtually Any System
·  
Optional Quality Control Monitoring and Evaluation Services

IVR or Interactive Voice Response allows customers to offer customer service or verification services without the need of a live agent.  Calibrus’ automated IVR/VRU verification method provides customers with a pre-determined script to comply with each client’s unique verification requirements.
 
 
F-6

 
 

 

Note 1
Summary of Significant Accounting Policies, Nature of Operations and Use of Estimates (Continued)


Our Automated IVR/VRU Features include:

·  
Dual Channel Recording to Eliminate the Loss of Interactions/Customer Statements
·  
Very Low Implementation and Ongoing Cost
·  
Simple to Set Up, Implement and Launch
·  
Close to Real-Time Call Record and File Retrieval and Posting
·  
Dedicated Management and IT Resources, 24/7 Availability
·  
Superior Value and Cost Competitive IVR Services

Our technology provides us with the ability to provide fully-integrated live voice, data, and automated services and combinations of services out of a unified platform.  Our system’s processes and functionality allow our IT staff to easily design and build systems that satisfy client’s process requirements.  Using our technology has allowed us to develop and build customized web-based solutions incorporating call recording, “click to call” and voice message broadcast functionality.

JabberMonkey.com

JabberMonkey is a social expression site that features questions on issues and topics that are current and relevant to its members. JabberMonkey questions will be on pertinent issues that in many instances will evoke an emotional response from its members.  Many of the questions on JabberMonkey will provide the individuals voting with a voice to cause an action or affect a result.

In addition to being able to conduct polls and questions, JabberMonkey offers a unique user experience by being able to offer interactive communication and high definition video.  While most social networking sites offer only a static page for the user, JabberMonkey offers video communications between multiple users at once, the ability to quickly load video, and the ability to set up groups or companies into secure sites.  JabberMonkey also takes advantage of other companies’ storage by allowing links to other web sites such as YouTube or Google.

Calibrus’ focus with JabberMonkey has been to try and distinguish it from the other social networking sites which are very static and rely only on instant messaging and fixed web pages.  Calibrus has focused on designing a site that is easy to use and is video intensive with user friendly software for video attachment and conferencing.

JabberMonkey has completed its alpha test and moved into beta testing during December 2009.  The Company plans on running the beta test through May 2010 with a full launch expected in June or July 2010.    We do not anticipate any revenue from JabberMonkey until the end of 2010 at the earliest.

JabberMonkey members will vote and provide their comments on an issue and then see instant feedback on how others are feeling about a topic or issue and view comments made by others. JabberMonkey members will be able to express themselves by answering questions, posting their own questions, text blogging, video blogging, participating in forums, creating profiles, posting videos, photos, audio files, and rating other JabberMonkey members questions and content.
 
JabberMonkey members will also be able to meet new people and make new friends.  When answering a question or participating in a group, members will be able to meet people with similar interests, they will then be able to become friends on JabberMonkey.  They can then communicate via messaging, chat, and video voice calling as well as sharing photos, videos and other electronic media.
 
Categories could include Entertainment, Music, Business, etc.   Each category will also contain subcategories to encompass a wide range of topics and interests.

 
F-7

 
 

 

Note 1
Summary of Significant Accounting Policies, Nature of Operations and Use of Estimates (Continued)

 
Reclassifications

Certain balances have been reclassified in the accompanying prior years financial statements to conform to the current year presentation.

Use of Estimates

The preparation of financial statements in conformity with accounting principles generally accepted in the United States of America requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates. Significant estimates include, but are not limited to, calculation of the allowance for doubtful accounts, income taxes, recoverability of software, and depreciable lives of long lived assets.

Cash and Cash Equivalents

For financial accounting purposes, cash and cash equivalents are considered to be all highly liquid investments purchased with an initial maturity of three (3) months or less.

Accounts Receivable

The Company provides for potentially uncollectible accounts receivable by use of the allowance method.  The allowance is provided based upon a review of the individual accounts outstanding, and the Company's prior history of uncollectible accounts receivable.  As of December 31, 2009 and 2008, a provision for uncollectible trade accounts receivable has been established in the amount of $50,000.  The Company does not accrue interest charges or fees on delinquent accounts receivable. The accounts are generally unsecured.

Property and Equipment

Property and equipment are recorded at cost. Depreciation is provided for on the straight-line method over the estimated useful lives of the assets.  The average lives range from three (3) to five (5) years. Leasehold improvements are amortized on the straight-line method over the lesser of the lease term or the useful life. Maintenance and repairs that neither materially add to the value of the property nor appreciably prolong its life are charged to expense as incurred.  Betterments or renewals are capitalized when incurred. For the years ended December 31, 2009 and 2008, depreciation expense was $115,556 and $157,566 respectively.

Software Development

The Company capitalizes certain software costs in accordance with FASB ASC 985-20 Accounting for the Costs of Computer Software to Be Sold, Leased, or Otherwise Marketed.  The product under development is still in the development stage and has not reached marketability.  Upon completion of the project the capitalized costs will be amortized over the estimated economic life of the product.
 
 
F-8

 
 

 

Note 1
Summary of Significant Accounting Policies, Nature of Operations and Use of Estimates (Continued)

 
Intangible Asset

The intangible asset is comprised of branding costs and the Company’s “Calibrus” website. The intangible assets are being amortized using the straight-line method over its economic life, which is estimated to be seven (7) years.    As of December 31, 2009 the amount related to the Company’s branding cost has been fully amortized.  Amortization expense for the years ended December 31, 2009 and 2008 was $1,946 and $9,669, respectively.

Advertising

We expense advertising and marketing costs as incurred.  Advertising costs include trade show fees, online advertising, etc.  Advertising expenses were approximately $28,000 and $183,000 for the years ended December 31, 2009 and 2008, respectively.

Revenue Recognition

Revenue for inbound calls is recorded on a per-call or per-minute basis in accordance with the rates established in the respective contracts. Revenue for outbound calls is on a commission basis, with revenue being recognized as the commission is earned.  As the Company’s customers are primarily well established, creditworthy institutions, Management believes collectability is reasonably assured at the time of performance. The Company from time to time executes outbound sales campaigns for customers, primarily for the sale of telecommunications services.  Although this revenue source has been immaterial, the Company recognizes the commissions earned on these campaigns on a net basis in accordance with FASB ASC 605-45 Reporting Revenue Gross as a Principal versus Net as an Agent.

Impairment of Long-Lived Assets

The Company reviews the carrying value of its long-lived assets at least annually, or whenever events or changes in circumstances indicate that the carrying amount of an asset may not be recoverable. Recoverability of assets to be held and used is measured by a comparison of the carrying amount of an asset to future net cash flows expected to be generated by the asset. If such assets are considered to be impaired, the impairment to be recognized is measured by the amount by which the carrying amount of the assets exceeds the fair value of the assets.

Income Taxes

The Company adopted the provisions of ASC 740-10 (formerly FASB interpretation No. 48), Accounting for Uncertainty in Income Taxes, on January 1, 2007, with no material impact on the accompanying financial statements.

The Company files income tax returns in the U.S. federal jurisdiction, and the State of Arizona.  The Company is subject to federal, state and local income tax examinations by tax authorities for approximately the past three years, or in some instances longer periods.    

Deferred income taxes are provided using the asset and liability method, whereby deferred tax assets are recognized for deductible temporary differences and operating loss and tax credit carryforwards and deferred tax liabilities are recognized for taxable temporary differences. Temporary differences are the differences between the reported amounts of assets and liabilities and their tax basis. Deferred tax assets are reduced by a valuation allowance when, in the opinion of management, it is more likely than not that some portion or all of the deferred tax assets will not be realized.  Deferred tax assets and liabilities are adjusted for the effects of the changes in tax laws and rates at the date of enactment.
 
 
F-9

 
 

 

Note 1
Summary of Significant Accounting Policies, Nature of Operations and Use of Estimates (Continued)

 
When tax returns are filed, it is highly certain that some positions taken would be sustained upon examination by the taxing authorities, while others are subject to uncertainty about the merits of the position taken or the amount of the position that would be ultimately sustained.  The benefit of a tax position is recognized in the financial statements in the period during which, based on all available evidence, management believes it is more likely than not that the position will be sustained upon examination, including the resolution of appeals or litigation processes, if any.  Tax positions taken are not offset or aggregated with other positions.  Tax positions that meet the more-likely-than-not recognition threshold are measured as the largest amount of tax benefit that is more than 50 percent likely of being realized upon settlement with the applicable taxing authority.  The portion of the benefits associated with tax positions taken that exceeds the amount measured, if any, is reflected as a liability for unrecognized tax benefits in the accompanying balance sheet along with any associated interest and penalties that would be payable to the taxing authorities upon examination.  Interests and penalties associated with unrecognized tax benefits, if any, are classified as additional income taxes in the statement of operations.

Fair Value of Financial Instruments

The estimated fair values for financial instruments are determined at discrete points in time based on relevant market information. These estimates involve uncertainties and cannot be determined with precision. The carrying amounts of accounts receivable, accounts payable, accrued liabilities, and notes payable approximate fair value given their short term nature or effective interest rates.

Research and Development

Research and development expenses include third-party development and programming costs, localization costs incurred to translate software for international markets, the amortization of purchased software code and services content, and in-process research and development. During the year ended December 31, 2009 and 2008, Research and Development Expense totaled $545,485 and $148,742, respectively.  All Research and Development Expense was related to the ongoing development of the Company’s social expression website JabberMonkey.  The Company has entered into a time and materials agreement with MeoMyo, LLC to develop the JabberMonkey website.  Contract work is performed as authorized and the contract is cancellable on 30 days written notice.

Earnings per Share

Basic earnings per share includes no dilution and is computed by dividing income available to common stockholders by the weighted average number of common shares outstanding for the period. Diluted earnings per share reflect the potential dilution of securities that could share in the earnings of an entity, using the treasury stock method.

The following data shows the amounts used in computing diluted earnings per share and the effect on income and the weighted average number of shares of potentially dilutive common stock.
 
 
F-10
 

 
 

 

Note 1
Summary of Significant Accounting Policies, Nature of Operations and Use of Estimates (Continued)

 
   
Year Ended December 31,
 
   
2009
   
2008
 
             
             
Loss available to common stockholders
  $ (408,842 )   $ (1,213,998 )
                 
Weighted average number of common shares
               
used in basic earnings per share
    6,794,600       6,794,600  
                 
Effect of dilutive securities:
               
      Stock options
    -       -  
      Stock warrants
    -       -  
                 
Weighted average number of common shares
               
and dilutive potential comon stock used in
               
diluted earnings per share
    6,794,600       6,794,600  

All dilutive common stock equivalents are reflected in our earnings per share calculations. Anti-dilutive common stock equivalents are not included in our earnings per share calculations.  For the year ended December 31, 2009 the Company had outstanding options to purchase 1,383,332 shares of common stock at a per share weighted average exercise price of $1.29 and outstanding warrants to purchase 190,000 shares of common stock at a weighted average exercise price of $1.95.  For the year ended December 31, 2008 the Company had outstanding options to purchase 1,685,832 shares of common stock at a per share weighted average exercise price of $1.33.  Neither amounts were included in the earnings per share calculation as they were anti-dilutive.  In addition, for the year ended December 31, 2008, the Company did not include warrants to purchase 691,104 shares of common stock at a price of $1.00 per share in the earnings per share calculation as they were anti-dilutive.  The warrants expired on August 21, 2009.  As of December 31, 2009, the Company had $380,000 of convertible debentures which are convertible into 253,333 shares of the Company’s common stock, which were also antidilutive.

Stock-Based Compensation
 
The Company has stock-based compensation plans. Stock-based compensation expense for all stock-based compensation awards granted after January 1, 2006 is based on the grant date fair value estimated in accordance with the Black Scholes Pricing Model. The value of the compensation cost is amortized on a straight-line basis over the requisite service periods of the award (the option vesting term).

Assumptions used in the Black Scholes Pricing Model to estimate compensation expense are determined as follows:

·  
Expected term is determined using an average of the contractual term and vesting period of the award;

·  
Expected volatility of award grants made under the Company’s plans is measured using the historical daily changes in the market price of similar industry indices, which are publicly traded, over the expected term of the award;
 
 
F-11

 
 

 

Note 1
Summary of Significant Accounting Policies, Nature of Operations and Use of Estimates (Continued)


·  
Risk-free interest rate is equivalent to the implied yield on zero-coupon U.S. Treasury bonds with a remaining maturity equal to the expected term of the awards; and,

·  
Forfeitures are based on the history of cancellations of awards granted by the Company and management's analysis of potential forfeitures.
 
Pending Accounting Pronouncements
 
With the exception of those discussed below, there have been no accounting pronouncements or changes in accounting principles during the year ended December 31, 2009 that are of significance, or potential significance, to us.
 
In June 2009, the FASB issued ASC 105, “The FASB Accounting Standards Codification and Hierarchy of Generally Accepted Accounting Principles, a replacement of FASB Statement No. 162” ASC 105 establishes the FASB Standards Accounting Codification (“Codification”) as the source of authoritative GAAP recognized by the FASB to be applied to nongovernmental entities and rules and interpretive releases of the SEC as authoritative GAAP for SEC registrants. The Codification will supersede all the existing non-SEC accounting and reporting standards upon its effective date and subsequently, the FASB will not issue new standards in the form of Statements, FASB Staff Positions or Emerging Issues Task Force Abstracts. SFAS 168 became effective for us in the third quarter of 2009 and did not have a material impact on our financial position or results of operations.
 
In May 2009, the FASB issued a new accounting pronouncement found under Accounting Standards Codification (“ASC”) Topic 855-10 regarding subsequent events (formerly SFAS 165) which defines a date through which management must evaluate subsequent events, and lists the circumstances under which an entity must recognize and disclose events or transactions occurring after the balance-sheet date.  We have evaluated all subsequent events through the date of this filing. 
 

Note 2
Concentrations of Risk

 
During the year ended December 31, 2009, the Company rendered a substantial portion of its services to its two largest customers representing 55% and 25% of total revenues.  As of December 31, 2009, the amounts due from these customers were $430,258 and $124,224, respectively.
 
During the year ended December 31, 2008, the Company rendered a substantial portion of its services to its two largest customers representing 54% and 25% of total revenues.  As of December 31, 2008, the amounts due from these customers were $464,984 and $199,956, respectively.
 
The Company maintains cash and cash equivalents at various financial institutions. Deposits not to exceed $250,000 at each financial institution are insured by the Federal Deposit Insurance Corporation.  At December 31, 2009 and 2008, the Company had uninsured cash and cash equivalents in the approximate amounts of $0 and $641,000, respectively.
 
 
F-12

 
 

 

Note 3
Property and Equipment


Property and equipment as of December 31, 2009 and 2008 consist of the following:
 
   
2008
   
2007
 
             
Computer hardware
  $ 2,115,043     $ 2,102,086  
Furniture and fixtures
    229,728       229,728  
Leashold improvements
    153,555       153,555  
Software costs
    1,195,761       1,178,575  
      3,694,087       3,663,944  
Less: accumulated depreciation
    (3,614,079 )     (3,498,523 )
                 
    $ 80,008     $ 165,421  
 

Note 4
Software Development

 
At December 31, 2009 and 2008, software development consists of the following:

   
2009
   
2008
 
             
JabberMonkey development
  $ 1,014,328     $ -  
Less: accumulated amortization
    -       -  
                 
                 
    $ 1,014,328     $ -  

The Company reached technical feasibility of its social networking website JabberMonkey.com on June 1, 2009 with the release of its alpha site.  Costs associated with the development beginning June 1, 2009 through the official launch of the website are being capitalized.  Capitalized software costs related to the JabberMonkey project will be amortized using the straight-line method over three years and will commence at the time of official launch which is expected in the 2nd quarter of 2010.

 
F-13

 
 

 

 Note 5
Intangible Asset

At December 31, 2009 and 2008, the intangible asset consists of:
 
   
2009
   
2008
 
             
Branding costs
  $ 321,343     $ 321,343  
Website development
    17,540       17,540  
Less: accumulated amortization
    (337,716 )     (335,770 )
                 
                 
    $ 1,167     $ 3,113  

Amortization expense for the years ended December 31, 2009 and 2008 was $1,946 and $9,669, respectively.

On an annual basis, the Company reviews the valuation of its intangible assets. As part of this review, the Company estimates the net realizable value of its intangible assets and assesses whether the unamortized balance can be recovered through expected future cash flows over the remaining life of the asset. As of December 31, 2009, the Company’s intangible asset related to branding costs is fully amortized.


 Note 6
Notes Payable

During the fourth quarter of 2009, the Company commenced the sale of up to $750,000 in convertible debentures through a private placement memorandum.  The offering consists of 150 units consisting of five thousand dollars ($5,000) in Debentures of the Company and twenty five hundred (2,500) common stock purchase warrants (the “Units”).  Each convertible debenture is convertible into shares of common stock of the Company at the lower of $1.50 per share or the price of any additional private placement of the Company in the next twelve months and bears interest at the rate of 12% per annum (the “Debentures”).  Each common stock purchase warrant entitles the holder to purchase one share of the Company’s common stock for each warrant held at the warrant exercise price of the lower of (i) one dollar and ninety-five cents ($1.95) per share, or (ii) one hundred thirty percent (130%) of the per share price paid by any investor in a private placement by the Company of shares of its common stock at any time in the next twelve months.   (the “Warrants”).  The Warrants are only exercisable if the Debentures, which are part of the underling Unit, are converted into shares of the Company’s common stock.  The minimum investment per subscriber is $5,000 unless waived by Calibrus.  Through the date of this filing the Company has raised a total of $750,000 related to this placement.  The offering has been extended and increased to $1,000,000.

As of December 31, 2009 and 2008 notes payable were comprised of the following:

 
F-14

 
 

 

 Note 6
Notes Payable (continued)


   
2009
   
2008
 
             
             
Various notes payable to convertible debenture holders, interest rate
           
of 12% accrued monthly, principal and accrued interest due
           
November 16 2010, unsecured.
  $ 250,000     $ -  
                 
Various notes payable to convertible debenture holders, interest rate
               
of 12% accrued monthly, principal and accrued interest due
               
December 31, 2010, unsecured.
    130,000       -  
                 
Less: discount
    (8,526 )        
                 
Less: current portion
    (371,474 )     -  
                 
    $ -     $ -  

Accrued interest and interest expense related to the debentures totaled $3,699 as of December 31, 2009.

The Company also had an available $600,000 line of credit at Biltmore Bank of Arizona through June of 2008. Interest only payments at the rate of prime plus 1.5% with interest were due monthly. Principal was due in full on June 1, 2008. The line of credit was cancelled in June 2008.


 Note 7
Accrued Liabilities
 
Accrued Liabilities
 
Accrued liabilities as of December 31, 2009 and 2008 consist of:
 
           
   
2009
   
2008
 
             
Payroll and related taxes
  $ 87,301     $ 115,080  
Deferred rent
    15,054       33,118  
Accrued vacation
    49,763       42,538  
Accrued interest
    3,699       -  
Other accrued expenses
    128,566       26,506  
                 
    $ 284,383     $ 217,242  

 
F-15

 
 

 

 Note 8
Income Taxes

At December 31, 2008 and 2007, deferred tax assets (liabilities) consist of the following:
 
   
2009
   
2008
 
Current portion:
           
Operating loss carryforwards
  $ 1,210,970     $ 1,067,829  
Allowance for doubtful accounts
    19,496       19,498  
Accrued vacation
    (5,870 )     (12,915 )
Deferred rent expense
    19,404       16,588  
      1,244,000       1,091,000  
Less: valuation allowance
    (1,244,000 )     (1,091,000 )
                 
Deferred tax asset-current portion
  $ -     $ -  
                 
Long-term portion:
               
Depreciation and amortization
  $ 24,000     $ 28,000  
Less: valuation allowance
    (24,000 )     (28,000 )
                 
Deferred tax asset-long term portion
  $ -     $ -  

Deferred tax assets are reduced by a valuation allowance when, in the opinion of management, uncertainties exist that some portion or all of the deferred tax assets will be realized. Deferred tax assets and liabilities are adjusted for the effects of changes in tax laws and rates on the date of enactment. As of December 31, 2009, the Company has net federal operating loss carryforwards of approximately $3,106,000. The net operating loss carry forwards may be applied against future taxable income. The net operating loss carryforwards expire through December 31, 2029 for federal income tax purposes and December 31, 2014 for state income tax purposes.
 
During the year ended December 31, 2009, the Company determined that it was more likely than not that some portion or all of the deferred tax assets will not be realized.  The Company has established a valuation allowance as of December 31, 2009 in the approximate amount of $1,268,000. The valuation allowance is equal to the full amount of the deferred tax asset due to the uncertainty of the utilization of operating losses in future periods.

The income tax provision differs from the amount of income tax determined by applying the U.S. federal and state statutory income tax rates to pretax income from continuing operations for the years ended December 31, 2009 and 2008 due to the following:  
 
   
2008