Attached files

file filename
8-K - 8-K - KEYCORP /NEW/key-20210420.htm
EX-99.3 - EX-99.3 - KEYCORP /NEW/a1q21erex993.htm
EX-99.2 - EX-99.2 - KEYCORP /NEW/key-1q21confcallslidesvf.htm


keylogoicononlyrgba011a.jpg

KEYCORP REPORTS RECORD FIRST QUARTER 2021 NET INCOME OF $591 MILLION,
OR $.61 PER DILUTED COMMON SHARE
Positive operating leverage compared to the year-ago quarter

Record first quarter revenue, up 19% from year-ago quarter, driven by broad-based strength in fees

Strong credit quality: nonperforming loans and net charge-offs down from prior quarter

Returned capital to shareholders: repurchased $135 million in common shares

Successful launch of Laurel Road for Doctors: expands digital reach nationally for medical professionals


    CLEVELAND, April 20, 2021 - KeyCorp (NYSE: KEY) today announced net income from continuing operations attributable to Key common shareholders of $591 million, or $.61 per diluted common share for the first quarter of 2021. This compared to $549 million, or $.56 per diluted common share, for the fourth quarter of 2020 and $118 million, or $.12 per diluted common share, for the first quarter of 2020.

chrisquotefinal1a.jpg



KeyCorp Reports First Quarter 2021 Profit     
April 20, 2021
Page 2

Selected Financial Highlights
dollars in millions, except per share dataChange 1Q21 vs.
1Q214Q201Q204Q201Q20
Income (loss) from continuing operations attributable to Key common shareholders$591 $549 $118 7.7 %400.8 %
Income (loss) from continuing operations attributable to Key common shareholders per common share — assuming dilution
.61 .56 .12 8.9 408.3 
Return on average tangible common equity from continuing operations (a)
18.25 %16.61 %3.82 %N/AN/A
Return on average total assets from continuing operations1.44 1.35 .40 N/AN/A
Common Equity Tier 1 ratio (b)
9.8 9.7 8.9 N/AN/A
Book value at period end$16.22 $16.53 $15.95 (1.9)%1.7 %
Net interest margin (TE) from continuing operations2.61 %2.70 %3.01 %N/AN/A
(a)The table entitled “GAAP to Non-GAAP Reconciliations” in the attached financial supplement presents the computations of certain financial measures related to “Return on average tangible common equity from continuing operations.” The table reconciles the GAAP performance measures to the corresponding non-GAAP measures, which provides a basis for period-to-period comparisons.
(b)March 31, 2021 ratio is estimated.
TE = Taxable Equivalent, N/A = Not Applicable

INCOME STATEMENT HIGHLIGHTS
Revenue
dollars in millionsChange 1Q21 vs.
 1Q214Q201Q204Q201Q20
Net interest income (TE)$1,012 $1,043 $989 (3.0)%2.3 %
Noninterest income738 802 477 (8.0)54.7 
Total revenue$1,750 $1,845 $1,466 (5.1)%19.4 %
TE = Taxable Equivalent
Taxable-equivalent net interest income was $1.0 billion for the first quarter of 2021, compared to taxable-equivalent net interest income of $989 million for the first quarter of 2020. The increase in net interest income reflects higher earning asset balances and loan fees, partially offset by a lower net interest margin. The net interest margin was impacted by lower interest rates and a change in balance sheet mix, including elevated levels of liquidity.

Compared to the fourth quarter of 2020, taxable-equivalent net interest income decreased by $31 million and the net interest margin decreased by 9 basis points. The decrease in both net interest income and the net interest margin reflects lower reinvestment yields, lower loan fees, and an unfavorable balance sheet mix, including elevated levels of liquidity, partly offset by lower interest-bearing deposit costs. Net interest income was also impacted by two fewer days in the first quarter of 2021.


Noninterest Income
dollars in millionsChange 1Q21 vs.
1Q214Q201Q204Q201Q20
Trust and investment services income$133 $123 $133 8.1 %— %
Investment banking and debt placement fees162 243 116 (33.3)39.7 
Service charges on deposit accounts73 82 84 (11.0)(13.1)
Operating lease income and other leasing gains38 39 30 (2.6)26.7 
Corporate services income64 63 62 1.6 3.2 
Cards and payments income105 97 66 8.2 59.1 
Corporate-owned life insurance income31 38 36 (18.4)(13.9)
Consumer mortgage income47 43 20 9.3 135.0 
Commercial mortgage servicing fees34 32 18 6.3 88.9 
Other income51 42 (88)21.4 (158.0)
Total noninterest income$738 $802 $477 (8.0)%54.7 %




KeyCorp Reports First Quarter 2021 Profit     
April 20, 2021
Page 3

    
    Compared to the first quarter of 2020, noninterest income increased by $261 million, primarily driven by a $139 million increase in other income including $92 million of market-related valuation adjustments in the year-ago quarter. Investment banking and debt placement fees increased $46 million from the year-ago period, due to strength in the debt and equity markets. Cards and payments income increased $39 million, due to heightened prepaid card activity. Additionally, investments made in Key's mortgage business continue to drive consumer mortgage income and commercial mortgage servicing fees, which increased $27 million and $16 million, respectively, from the year-ago quarter.

Compared to the fourth quarter of 2020, noninterest income decreased by $64 million. The largest driver of the quarter-over-quarter decrease was a $81 million decrease in investment banking and debt placement fees, partially driven by expected seasonality. Partially offsetting the decrease was a $10 million increase in trust and investment services income and a $8 million increase in cards and payments income.

Noninterest Expense
dollars in millionsChange 1Q21 vs.
1Q214Q201Q204Q201Q20
Personnel expense$624 $661 $515 (5.6)%21.2 %
Nonpersonnel expense447 467 416 (4.3)7.5 
Total noninterest expense$1,071 $1,128 $931 (5.1)%15.0 %
    Key’s noninterest expense was $1.1 billion for the first quarter of 2021, an increase of $140 million from the year-ago period. The increase is primarily related to higher personnel costs of $109 million, reflecting higher incentive and stock-based compensation, attributed to an increase in revenue and stock performance and an increase in employee benefits. Other drivers for the year-over-year increases include payments-related expenses from prepaid card activity incurred in the current period, as well as computer processing expenses.

    Compared to the fourth quarter of 2020, noninterest expense decreased $57 million. This was largely due to decreases in severance, incentive and stock-based compensation, and salaries and contract labor. Additionally, other expense decreased $22 million, partially due to lower charitable contributions.

BALANCE SHEET HIGHLIGHTS
Average Loans
dollars in millionsChange 1Q21 vs.
1Q214Q201Q204Q201Q20
Commercial and industrial (a)
$52,581 $53,562 $49,466 (1.8)%6.3 %
Other commercial loans18,848 19,174 19,779 (1.7)(4.7)
Total consumer loans29,299 28,974 26,929 1.1 8.8 
Total loans$100,728 $101,710 $96,174 (1.0)%4.7 %
(a)Commercial and industrial average loan balances include $126 million, $129 million, and $145 million of assets from commercial credit cards at March 31, 2021, December 31, 2020, and March 31, 2020, respectively.
    
Average loans were $100.7 billion for the first quarter of 2021, an increase of $4.6 billion compared to the first quarter of 2020. Commercial loans increased $2.2 billion, reflecting Key’s participation in the Paycheck Protection Program ("PPP"), partially offset by decreased utilization versus the year-ago period. Consumer loans increased $2.4 billion, driven by strength from Laurel Road and Key's consumer mortgage business.

Compared to the fourth quarter of 2020, average loans decreased by $1.0 billion. Commercial loans declined due to the forgiveness of a portion of PPP loans and lower commercial utilization rates. Consumer loans continue to reflect strength from Key's consumer mortgage business, as well as Laurel Road.




KeyCorp Reports First Quarter 2021 Profit     
April 20, 2021
Page 4

Average Deposits
dollars in millionsChange 1Q21 vs.
1Q214Q201Q204Q201Q20
Non-time deposits$132,267 $129,529 $99,117 2.1 %33.4 %
Certificates of deposit ($100,000 or more)2,571 2,983 6,310 (13.8)(59.3)
Other time deposits2,902 3,209 4,901 (9.6)(40.8)
Total deposits$137,740 $135,721 $110,328 1.5 %24.8 %
Cost of total deposits.06 %.08 %.62 %N/AN/A
N/A = Not Applicable

    Average deposits totaled $137.7 billion for the first quarter of 2021, an increase of $27.4 billion compared to the year-ago quarter, reflecting growth from consumer and commercial relationships, partially offset by a decline in time deposits as a result of lower interest rates.

Compared to the fourth quarter of 2020, average deposits increased by $2.0 billion, primarily driven by broad-based commercial growth and higher consumer balances.

ASSET QUALITY
dollars in millionsChange 1Q21 vs.
1Q214Q201Q204Q201Q20
Net loan charge-offs$114 $135 $84 (15.6)%35.7 %
Net loan charge-offs to average total loans.46 %.53 %.35 %N/AN/A
Nonperforming loans at period end$728 $785 $632 (7.3)15.2 
Nonperforming assets at period end790 937 844 (15.7)(6.4)
Allowance for loan and lease losses1,438 1,626 1,359 (11.6)5.8 
Allowance for credit losses1,616 1,823 1,520 (11.4)6.3 
Allowance for loan and lease losses to nonperforming loans197.5 %207.1 %215.0 %N/AN/A
Allowance for credit losses to nonperforming loans222.0 232.2 240.5 N/AN/A
Provision for credit losses$(93)$20 $359 (565.0)%(125.9)%
N/A = Not Applicable

    
    Key's provision for credit losses was a net benefit of $93 million, including a $207 million reserve release for the first quarter of 2021, compared to an expense of $359 million in the first quarter of 2020 and an expense of $20 million in the fourth quarter of 2020. The reserve release was largely driven by expected improvement in the economic outlook.

    Net loan charge-offs for the first quarter of 2021 totaled $114 million, or .46% of average total loans. These results compare to $84 million, or .35%, for the first quarter of 2020 and $135 million, or .53%, for the fourth quarter of 2020. Key’s allowance for credit losses was $1.6 billion, or 1.60% of total period-end loans at March 31, 2021, compared to 1.47% at March 31, 2020, and 1.80% at December 31, 2020.

    At March 31, 2021, Key’s nonperforming loans totaled $728 million, which represented .72% of period-end portfolio loans. These results compare to .61% at March 31, 2020, and .78% at December 31, 2020. Nonperforming assets at March 31, 2021, totaled $790 million, and represented .78% of period-end portfolio loans and OREO and other nonperforming assets. These results compare to .82% at March 31, 2020, and .92% at December 31, 2020.

CAPITAL

Key’s estimated risk-based capital ratios included in the following table continued to exceed all “well-capitalized” regulatory benchmarks at March 31, 2021.



KeyCorp Reports First Quarter 2021 Profit     
April 20, 2021
Page 5

Capital Ratios
3/31/202112/31/20203/31/2020
Common Equity Tier 1 (a)
9.8 %9.7 %8.9 %
Tier 1 risk-based capital (a)
11.2 11.1 10.2 
Total risk based capital (a)
13.4 13.4 12.2 
Tangible common equity to tangible assets (b)
7.5 7.9 8.3 
Leverage (a)
8.9 8.9 9.8 
(a)March 31, 2021 ratio is estimated and reflects Key's election to adopt the CECL optional transition provision.
(b)The table entitled “GAAP to Non-GAAP Reconciliations” in the attached financial supplement presents the computations of certain financial measures related to “tangible common equity.” The table reconciles the GAAP performance measures to the corresponding non-GAAP measures, which provides a basis for period-to-period comparisons.

Key's capital position remained strong in the first quarter of 2021. As shown in the preceding table, at March 31, 2021, Key’s estimated Common Equity Tier 1 and Tier 1 risk-based capital ratios stood at 9.8% and 11.2%, respectively. Key's tangible common equity ratio was 7.5% at March 31, 2021.

    Key has elected the CECL phase-in option provided by regulatory guidance which delays for two years the estimated impact of CECL on regulatory capital and phases it in over three years beginning in 2022. On a fully phased-in basis, Key's Common Equity Tier 1 ratio would be reduced by 25 basis points.

Summary of Changes in Common Shares Outstanding
in thousandsChange 1Q21 vs.
1Q214Q201Q204Q201Q20
Shares outstanding at beginning of period975,773 976,205 977,189 — (.1)%
Open market repurchases and return of shares under employee compensation plans
(9,277)(1,092)(7,862)749.5 18.0 
Shares issued under employee compensation plans (net of cancellations)6,091 660 5,992 822.9 %1.7 
Shares outstanding at end of period972,587 975,773 975,319 (.3)(.3)%
N/M = Not Meaningful
    
    Consistent with Key's 2020 Capital Plan, during the first quarter of 2021, Key declared a dividend of $.185 per common share. In January, Key announced a new share repurchase authorization program of up to $900 million, applicable through September 30, 2021. During the first quarter, Key completed $135 million of common share repurchases.

LINE OF BUSINESS RESULTS

    The following table shows the contribution made by each major business segment to Key’s taxable-equivalent revenue from continuing operations and income (loss) from continuing operations attributable to Key for the periods presented. For more detailed financial information pertaining to each business segment, see the tables at the end of this release.




KeyCorp Reports First Quarter 2021 Profit     
April 20, 2021
Page 6

Major Business Segments
dollars in millionsChange 1Q21 vs.
1Q214Q201Q204Q201Q20
Revenue from continuing operations (TE)
Consumer Bank$864 $896 $810 (3.6)%6.7 %
Commercial Bank858 922 641 (6.9)33.9 
Other (a)
28 27 15 3.7 86.7 
Total$1,750 $1,845 $1,466 (5.1)%19.4 %
Income (loss) from continuing operations attributable to Key
Consumer Bank$217 $225 $103 (3.6)%110.7 %
Commercial Bank383 310 66 23.5 480.3 
Other (a)
18 40 (24)(55.0)N/M
Total$618 $575 $145 7.5 %326.2 %
(a)Other includes other segments that consists of corporate treasury, our principal investing unit, and various exit portfolios as well as reconciling items which primarily represents the unallocated portion of nonearning assets of corporate support functions. Charges related to the funding of these assets are part of net interest income and are allocated to the business segments through noninterest expense. Reconciling items also includes intercompany eliminations and certain items that are not allocated to the business segments because they do not reflect their normal operations.
TE = Taxable Equivalent, N/M = Not Meaningful


Consumer Bank
dollars in millionsChange 1Q21 vs.
1Q214Q201Q204Q201Q20
Summary of operations
Net interest income (TE)$607 $638 $581 (4.9)%4.5 %
Noninterest income257 258 229 (.4)12.2 
Total revenue (TE)864 896 810 (3.6)6.7 
Provision for credit losses(23)(5)136 (360.0)(116.9)
Noninterest expense601 606 539 (.8)11.5 
Income (loss) before income taxes (TE)286 295 135 (3.1)111.9 
Allocated income taxes (benefit) and TE adjustments69 70 32 (1.4)115.6 
Net income (loss) attributable to Key$217 $225 $103 (3.6)%110.7 %
Average balances
Loans and leases$39,249 $39,448 $33,175 (.5)%18.3 %
Total assets42,476 42,666 36,415 (.4)16.6 
Deposits85,033 82,845 73,133 2.6 16.3 
Assets under management at period end$45,218 $44,140 $36,189 2.4 %24.9 %
TE = Taxable Equivalent





KeyCorp Reports First Quarter 2021 Profit     
April 20, 2021
Page 7

Additional Consumer Bank Data
dollars in millionsChange 1Q21 vs.
1Q214Q201Q204Q201Q20
Noninterest income
Trust and investment services income$101 $95 $93 6.3 %8.6 %
Service charges on deposit accounts39 49 55 (20.4)(29.1)
Cards and payments income54 54 49 — 10.2 
Consumer mortgage income47 43 20 9.3 135.0 
Other noninterest income16 17 12 (5.9)33.3 
Total noninterest income$257 $258 $229 (.4)%12.2 %
Average deposit balances
NOW and money market deposit accounts$54,684 $53,045 $45,569 3.1 %20.0 %
Savings deposits5,878 5,407 4,345 8.7 35.3 
Certificates of deposit ($100,000 or more)2,424 2,801 5,587 (13.5)(56.6)
Other time deposits2,888 3,187 4,869 (9.4)(40.7)
Noninterest-bearing deposits19,159 18,406 12,763 4.1 50.1 
Total deposits$85,033 $82,845 $73,133 2.6 16.3 %
Home equity loans
Average balance$9,234 $9,360 $10,093 
Combined weighted-average loan-to-value ratio (at date of origination)69 %69 %70 %
Percent first lien positions68 66 62 
Other data
Branches1,068 1,073 1,082 
Automated teller machines1,368 1,386 1,398 


Consumer Bank Summary of Operations (1Q21 vs. 1Q20)

Net income attributable to Key of $217 million for the first quarter of 2021, compared to $103 million for the year-ago quarter
Taxable-equivalent net interest income increased by $26 million, or 4.5%, compared to the first quarter of 2020, driven by strong balance sheet growth and fees related to PPP loans, partially offset by the lower interest rate environment
Average loans and leases increased $6.1 billion, or 18.3%, driven by benefit from the PPP, as well as growth from Laurel Road and consumer mortgage
Average deposits increased $11.9 billion, or 16.3%, from the first quarter of 2020. This was driven by consumer stimulus payments and relationship growth
Provision for credit losses decreased $159 million compared to the first quarter of 2020. The provision for credit losses was a net benefit and was driven by expected improvements in economic conditions and continued strength in client credit quality
Noninterest income increased $28 million, or 12.2%, from the year ago quarter, due to higher trust and investment services income, and strength in consumer mortgage income
Noninterest expense increased $62 million, or 11.5%, from the year ago quarter, driven by higher variable compensation from significantly favorable revenue and higher variable expenses related to higher loan volumes




KeyCorp Reports First Quarter 2021 Profit     
April 20, 2021
Page 8

Commercial Bank
dollars in millionsChange 1Q21 vs.
1Q214Q201Q204Q201Q20
Summary of operations
Net interest income (TE)$411 $420 $421 (2.1)%(2.4)%
Noninterest income447 502 220 (11.0)103.2 
Total revenue (TE)858 922 641 (6.9)33.9 
Provision for credit losses(67)44 222 (252.3)(130.2)
Noninterest expense443 498 362 (11.0)22.4 
Income (loss) before income taxes (TE)482 380 57 26.8 745.6 
Allocated income taxes and TE adjustments99 70 (9)41.4 N/M
Net income (loss) attributable to Key$383 $310 $66 23.5 %480.3 %
Average balances
Loans and leases$60,885 $61,680 $62,104 (1.3)%(2.0)%
Loans held for sale1,237 1,285 1,607 (3.7)(23.0)
Total assets70,114 70,969 71,410 (1.2)(1.8)
Deposits51,894 52,489 36,443 (1.1)%42.4 %
TE = Taxable Equivalent, N/M = Not Meaningful

Additional Commercial Bank Data
dollars in millionsChange 1Q21 vs.
1Q214Q201Q204Q201Q20
Noninterest income
Trust and investment services income$32 $28 $39 14.3 %(17.9)
Investment banking and debt placement fees162 243 116 (33.3)39.7 %
Operating lease income and other leasing gains38 39 30 (2.6)26.7 
Corporate services income56 55 58 1.8 (3.4)
Service charges on deposit accounts33 32 29 3.1 13.8 
Cards and payments income51 43 17 18.6 200.0 
Payments and services income140 130 104 7.7 34.6 
Commercial mortgage servicing fees34 32 18 6.3 88.9 
Other noninterest income41 30 (87)36.7 147.1
Total noninterest income$447 $502 $220 (11.0)%103.2 %
N/M = Not Meaningful

Commercial Bank Summary of Operations (1Q21 vs. 1Q20)

Net income attributable to Key of $383 million for the first quarter of 2021, compared to $66 million for the year-ago quarter
Taxable-equivalent net interest income decreased by $10 million, compared to the first quarter of 2020, as the lower interest rate environment offset fees related to PPP loans
Average loan and lease balances decreased $1.2 billion, compared to the first quarter of 2020 as lower utilization offset PPP loans
Average deposit balances increased $15.5 billion, or 42.4%, compared to the first quarter of 2020, driven by growth in targeted relationships and the impact of government programs
Provision for credit losses decreased $289 million compared to the first quarter of 2020. The provision for credit losses was a net benefit and was driven by expected improvements in economic conditions
Noninterest income increased $227 million, from the year-ago quarter, driven by favorable market-related adjustments to customer derivatives compared to detriments in 2020, increased investment banking client activity, and higher cards and payments income related to prepaid card revenue
Noninterest expense increased by $81 million, or 22.4%, from the first quarter of 2020, driven by higher variable compensation from significantly favorable revenue and elevated variable expenses related to prepaid card



KeyCorp Reports First Quarter 2021 Profit     
April 20, 2021
Page 9


*******************************************

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation’s largest bank-based financial services companies, with assets of approximately $176.2 billion at March 31, 2021.

Key provides deposit, lending, cash management, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,000 branches and approximately 1,400 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. For more information, visit https://www.key.com/. KeyBank is Member FDIC.



KeyCorp Reports First Quarter 2021 Profit     
April 20, 2021
Page 10

CONTACTS:
ANALYSTSMEDIA
Vernon L. PattersonSusan Donlan
216.689.0520216.471.3133
Vernon_Patterson@KeyBank.comSusan_E_Donlan@KeyBank.com
Melanie S. KaiserTracy Pesho
216.689.4545216.471.2825
Melanie_S_Kaiser@KeyBank.comTracy_Pesho@KeyBank.com
Halle A. NicholsTwitter: @keybank
216.471.2184
Halle_A_Nichols@KeyBank.com
INVESTOR RELATIONS:KEY MEDIA NEWSROOM:
www.key.com/irwww.key.com/newsroom
This earnings release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements do not relate strictly to historical or current facts. Forward-looking statements usually can be identified by the use of words such as “goal,” “objective,” “plan,” “expect,” “assume,” “anticipate,” “intend,” “project,” “believe,” “estimate,” or other words of similar meaning. Forward-looking statements provide our current expectations or forecasts of future events, circumstances, results, or aspirations. Forward-looking statements, by their nature, are subject to assumptions, risks and uncertainties, many of which are outside of our control. Our actual results may differ materially from those set forth in our forward-looking statements. There is no assurance that any list of risks and uncertainties or risk factors is complete. Factors that could cause Key’s actual results to differ from those described in the forward-looking statements can be found in KeyCorp’s Form 10-K for the year ended December 31, 2020, as well as in KeyCorp’s subsequent SEC filings, all of which have been or will be filed with the Securities and Exchange Commission (the “SEC”) and are or will be available on Key’s website (www.key.com/ir) and on the SEC’s website (www.sec.gov). These factors may include, among others, deterioration of commercial real estate market fundamentals, adverse changes in credit quality trends, declining asset prices, a worsening of the U.S. economy due to financial, political, or other shocks, the extensive regulation of the U.S. financial services industry, and the impact of the COVID-19 global pandemic on us, our clients, our third-party service providers, and the markets. Any forward-looking statements made by us or on our behalf speak only as of the date they are made and we do not undertake any obligation to update any forward-looking statement to reflect the impact of subsequent events or circumstances.

Notes to Editors:
A live Internet broadcast of KeyCorp’s conference call to discuss quarterly results and currently anticipated earnings trends and to answer analysts’ questions can be accessed through the Investor Relations section at https://www.key.com/ir at 10:00 a.m. ET, on Tuesday, April 20, 2021. A replay of the call will be available through April 29, 2021.
For up-to-date company information, media contacts, and facts and figures about Key’s lines of business, visit our Media Newsroom at https://www.key.com/newsroom.

*****




KeyCorp Reports First Quarter 2021 Profit     
April 20, 2021
Page 11




KeyCorp
First Quarter 2021
Financial Supplement


    
Page
Financial Highlights
GAAP to Non-GAAP Reconciliation
Consolidated Balance Sheets
Consolidated Statements of Income
Consolidated Average Balance Sheets, and Net Interest Income and Yields/Rates From Continuing Operations
Noninterest Expense
Personnel Expense
Loan Composition
Loans Held for Sale Composition
Summary of Changes in Loans Held for Sale
Summary of Loan and Lease Loss Experience From Continuing Operations
Asset Quality Statistics From Continuing Operations
Summary of Nonperforming Assets and Past Due Loans From Continuing Operations
Summary of Changes in Nonperforming Loans From Continuing Operations
Line of Business Results



KeyCorp Reports First Quarter 2021 Profit     
April 20, 2021
Page 12

Financial Highlights
(dollars in millions, except per share amounts)
Three months ended
3/31/202112/31/20203/31/2020
Summary of operations
Net interest income (TE)$1,012 $1,043 $989 
Noninterest income738 802 477 
Total revenue (TE)
1,750 1,845 1,466 
Provision for credit losses(93)20 359 
Noninterest expense1,071 1,128 931 
Income (loss) from continuing operations attributable to Key618 575 145 
Income (loss) from discontinued operations, net of taxes4 
Net income (loss) attributable to Key622 582 146 
Income (loss) from continuing operations attributable to Key common shareholders591 549 118 
Income (loss) from discontinued operations, net of taxes4 
Net income (loss) attributable to Key common shareholders595 556 119 
Per common share
Income (loss) from continuing operations attributable to Key common shareholders$.61 $.57 $.12 
Income (loss) from discontinued operations, net of taxes .01 — 
Net income (loss) attributable to Key common shareholders (a)
.62 .57 .12 
Income (loss) from continuing operations attributable to Key common shareholders — assuming dilution.61 .56 .12 
Income (loss) from discontinued operations, net of taxes — assuming dilution .01 — 
Net income (loss) attributable to Key common shareholders — assuming dilution (a)
.61 .57 .12 
Cash dividends declared.185 .185 .185 
Book value at period end16.22 16.53 15.95 
Tangible book value at period end13.30 13.61 12.98 
Market price at period end19.98 16.41 10.37 
Performance ratios
From continuing operations:
Return on average total assets1.44 %1.35 %.40 %
Return on average common equity14.98 13.65 3.10 
Return on average tangible common equity (b)
18.25 16.61 3.82 
Net interest margin (TE)2.61 2.70 3.01 
Cash efficiency ratio (b)
60.3 60.3 62.3 
From consolidated operations:
Return on average total assets1.45 %1.36 %.40 %
Return on average common equity15.08 13.82 3.12 
Return on average tangible common equity (b)
18.37 16.82 3.86 
Net interest margin (TE)2.60 2.69 3.00 
Loan to deposit (c)
73.1 76.5 92.1 
Capital ratios at period end
Key shareholders’ equity to assets10.0 %10.6 %11.1 %
Key common shareholders’ equity to assets9.0 9.5 10.0 
Tangible common equity to tangible assets (b)
7.5 7.9 8.3 
Common Equity Tier 1 (d)
9.8 9.7 8.9 
Tier 1 risk-based capital (d)
11.2 11.1 10.2 
Total risk-based capital (d)
13.4 13.4 12.2 
Leverage (d)
8.9 8.9 9.8 
Asset quality — from continuing operations
Net loan charge-offs
$114 $135 $84 
Net loan charge-offs to average loans
.46 %.53 %.35 %
Allowance for loan and lease losses
$1,438 $1,626 $1,359 
Allowance for credit losses
1,616 1,823 1,520 
Allowance for loan and lease losses to period-end loans
1.42 %1.61 %1.32 %
Allowance for credit losses to period-end loans
1.60 1.80 1.47 
Allowance for loan and lease losses to nonperforming loans197.5 207.1 215.0 
Allowance for credit losses to nonperforming loans222.0 232.2 240.5 
Nonperforming loans at period-end$728 $785 $632 
Nonperforming assets at period-end790 937 844 
Nonperforming loans to period-end portfolio loans.72 %.78 %.61 %
Nonperforming assets to period-end portfolio loans plus OREO and other nonperforming assets.78 .92 .82 
Trust assets
Assets under management
$45,218 $44,140 $36,189 
Other data
Average full-time equivalent employees
17,086 17,029 16,529 
Branches
1,068 1,073 1,082 
Taxable-equivalent adjustment
$7 $$



KeyCorp Reports First Quarter 2021 Profit     
April 20, 2021
Page 13

(a)Earnings per share may not foot due to rounding.
(b)The following table entitled “GAAP to Non-GAAP Reconciliations” presents the computations of certain financial measures related to “tangible common equity” and “cash efficiency.” The table reconciles the GAAP performance measures to the corresponding non-GAAP measures, which provides a basis for period-to-period comparisons.
(c)Represents period-end consolidated total loans and loans held for sale divided by period-end consolidated total deposits.
(d)March 31, 2021, ratio is estimated and reflects Key's election to adopt the CECL optional transition provision.



KeyCorp Reports First Quarter 2021 Profit     
April 20, 2021
Page 14

GAAP to Non-GAAP Reconciliations
(dollars in millions)
The table below presents certain non-GAAP financial measures related to “tangible common equity,” “return on average tangible common equity,” “pre-provision net revenue," and “cash efficiency ratio."

The tangible common equity ratio and the return on average tangible common equity ratio have been a focus for some investors, and management believes these ratios may assist investors in analyzing Key’s capital position without regard to the effects of intangible assets and preferred stock.

The table also shows the computation for pre-provision net revenue, which is not formally defined by GAAP. Management believes that eliminating the effects of the provision for credit losses makes it easier to analyze the results by presenting them on a more comparable basis.

The cash efficiency ratio is a ratio of two non-GAAP performance measures. As such, there is no directly comparable GAAP performance measure. The cash efficiency ratio performance measure removes the impact of Key’s intangible asset amortization from the calculation. Management believes this ratio provide greater consistency and comparability between Key’s results and those of its peer banks. Additionally, this ratio is used by analysts and investors as they develop earnings forecasts and peer bank analysis.

Non-GAAP financial measures have inherent limitations, are not required to be uniformly applied, and are not audited. Although these non-GAAP financial measures are frequently used by investors to evaluate a company, they have limitations as analytical tools, and should not be considered in isolation, or as a substitute for analyses of results as reported under GAAP.
Three months ended
3/31/202112/31/20203/31/2020
Tangible common equity to tangible assets at period-end
Key shareholders’ equity (GAAP)$17,634 $17,981 $17,411 
Less: Intangible assets (a)
2,842 2,848 2,894 
Preferred Stock (b)
1,856 1,856 1,856 
Tangible common equity (non-GAAP)$12,936 $13,277 $12,661 
Total assets (GAAP)$176,203 $170,336 $156,197 
Less: Intangible assets (a)
2,842 2,848 2,894 
Tangible assets (non-GAAP)$173,361 $167,488 $153,303 
Tangible common equity to tangible assets ratio (non-GAAP)7.46 %7.93 %8.26 %
Pre-provision net revenue
Net interest income (GAAP)$1,005 $1,035 $981 
Plus: Taxable-equivalent adjustment7 
Noninterest income738 802 477 
Less: Noninterest expense1,071 1,128 931 
Pre-provision net revenue from continuing operations (non-GAAP)$679 $717 $535 
Average tangible common equity
Average Key shareholders' equity (GAAP)$17,769 $17,905 $17,216 
Less: Intangible assets (average) (c)
2,844 2,855 2,902 
Preferred stock (average)1,900 1,900 1,900 
Average tangible common equity (non-GAAP)$13,025 $13,150 $12,414 
Return on average tangible common equity from continuing operations
Net income (loss) from continuing operations attributable to Key common shareholders (GAAP)
$591 $549 $118 
Average tangible common equity (non-GAAP)13,025 13,150 12,414 
Return on average tangible common equity from continuing operations (non-GAAP)
18.25 %16.61 %3.82 %
Return on average tangible common equity consolidated
Net income (loss) attributable to Key common shareholders (GAAP)$595 $556 $119 
Average tangible common equity (non-GAAP)13,025 13,150 12,414 
Return on average tangible common equity consolidated (non-GAAP)18.37 %16.82 %3.86 %







KeyCorp Reports First Quarter 2021 Profit     
April 20, 2021
Page 15

GAAP to Non-GAAP Reconciliations (continued)
(dollars in millions)
Three months ended
3/31/202112/31/20203/31/2020
Cash efficiency ratio
Noninterest expense (GAAP)$1,071 $1,128 $931 
Less: Intangible asset amortization15 15 17 
Adjusted noninterest expense (non-GAAP)$1,056 $1,113 $914 
Net interest income (GAAP)$1,005 $1,035 $981 
Plus: Taxable-equivalent adjustment7 
Noninterest income738 802 477 
Total taxable-equivalent revenue (non-GAAP)$1,750 $1,845 $1,466 
Cash efficiency ratio (non-GAAP)60.3 %60.3 %62.3 %
(a)For the three months ended March 31, 2021, December 31, 2020, and March 31, 2020, intangible assets exclude $4 million, $4 million, and $6 million, respectively, of period-end purchased credit card receivables.
(b)Net of capital surplus.
(c)For the three months ended March 31, 2021, December 31, 2020, and March 31, 2020, average intangible assets exclude $4 million, $5 million, and $7 million, respectively, of average purchased credit card receivables.
GAAP = U.S. generally accepted accounting principles




KeyCorp Reports First Quarter 2021 Profit     
April 20, 2021
Page 16

Consolidated Balance Sheets
(dollars in millions)
3/31/202112/31/20203/31/2020
Assets
Loans$100,926 $101,185 $103,198 
Loans held for sale2,296 1,583 2,143 
Securities available for sale33,923 27,556 20,807 
Held-to-maturity securities6,857 7,595 9,638 
Trading account assets811 735 795 
Short-term investments15,376 16,194 4,073 
Other investments621 621 679 
Total earning assets160,810 155,469 141,333 
Allowance for loan and lease losses(1,438)(1,626)(1,359)
Cash and due from banks938 1,091 865 
Premises and equipment737 753 791 
Goodwill2,673 2,664 2,664 
Other intangible assets173 188 236 
Corporate-owned life insurance4,296 4,286 4,243 
Accrued income and other assets7,347 6,812 6,604 
Discontinued assets667 699 820 
Total assets$176,203 170,336 156,197 
Liabilities
Deposits in domestic offices:
NOW and money market deposit accounts$82,777 $80,427 $71,005 
Savings deposits6,655 5,913 4,753 
Certificates of deposit ($100,000 or more)2,437 2,733 5,630 
Other time deposits2,782 3,010 4,623 
Total interest-bearing deposits94,651 92,083 86,011 
Noninterest-bearing deposits47,532 43,199 29,293 
Total deposits142,183 135,282 115,304 
Federal funds purchased and securities sold under repurchase agreements 281 220 2,444 
Bank notes and other short-term borrowings744 759 4,606 
Accrued expense and other liabilities2,862 2,385 2,700 
Long-term debt12,499 13,709 13,732 
Total liabilities158,569 152,355 138,786 
Equity
Preferred stock1,900 1,900 1,900 
Common shares1,257 1,257 1,257 
Capital surplus6,213 6,281 6,222 
Retained earnings13,166 12,751 12,174 
Treasury stock, at cost(5,005)(4,946)(4,956)
Accumulated other comprehensive income (loss)103 738 814 
Key shareholders’ equity17,634 17,981 17,411 
Noncontrolling interests — — 
Total equity17,634 17,981 17,411 
Total liabilities and equity$176,203 $170,336 $156,197 
Common shares outstanding (000)972,587 975,773 975,319 






KeyCorp Reports First Quarter 2021 Profit     
April 20, 2021
Page 17

Consolidated Statements of Income
(dollars in millions, except per share amounts)
Three months ended
3/31/202112/31/20203/31/2020
Interest income
Loans$889 $933 $1,026 
Loans held for sale11 11 19 
Securities available for sale130 119 129 
Held-to-maturity securities45 51 62 
Trading account assets5 
Short-term investments5 
Other investments2 
Total interest income1,087 1,125 1,251 
Interest expense
Deposits21 28 169 
Federal funds purchased and securities sold under repurchase agreements — 
Bank notes and other short-term borrowings1 
Long-term debt60 61 90 
Total interest expense82 90 270 
Net interest income1,005 1,035 981 
Provision for credit losses(93)20 359 
Net interest income after provision for credit losses1,098 1,015 622 
Noninterest income
Trust and investment services income133 123 133 
Investment banking and debt placement fees162 243 116 
Service charges on deposit accounts73 82 84 
Operating lease income and other leasing gains38 39 30 
Corporate services income64 63 62 
Cards and payments income105 97 66 
Corporate-owned life insurance income31 38 36 
Consumer mortgage income47 43 20 
Commercial mortgage servicing fees34 32 18 
Other income51 42 (88)
Total noninterest income738 802 477 
Noninterest expense
Personnel624 661 515 
Net occupancy76 75 76 
Computer processing73 62 55 
Business services and professional fees50 54 44 
Equipment25 26 24 
Operating lease expense34 35 36 
Marketing26 30 21 
Intangible asset amortization15 15 17 
Other expense148 170 143 
Total noninterest expense1,071 1,128 931 
Income (loss) from continuing operations before income taxes765 689 168 
Income taxes147 114 23 
Income (loss) from continuing operations618 575 145 
Income (loss) from discontinued operations, net of taxes4 
Net income (loss)622 582 146 
Less: Net income (loss) attributable to noncontrolling interests — — 
Net income (loss) attributable to Key$622 $582 $146 
Income (loss) from continuing operations attributable to Key common shareholders$591 $549 $118 
Net income (loss) attributable to Key common shareholders595 556 119 
Per common share
Income (loss) from continuing operations attributable to Key common shareholders$.61 $.57 $.12 
Income (loss) from discontinued operations, net of taxes .01 — 
Net income (loss) attributable to Key common shareholders (a)
.62 .57 .12 
Per common share — assuming dilution
Income (loss) from continuing operations attributable to Key common shareholders$.61 $.56 $.12 
Income (loss) from discontinued operations, net of taxes .01 — 
Net income (loss) attributable to Key common shareholders (a)
.61 .57 .12 
Cash dividends declared per common share$.185 $.185 $.185 
Weighted-average common shares outstanding (000)964,878 967,987 967,446 
Effect of common share options and other stock awards9,419 8,473 8,664 
Weighted-average common shares and potential common shares outstanding (000) (b)
974,297 976,460 976,110 
(a)Earnings per share may not foot due to rounding.
(b)Assumes conversion of common share options and other stock awards, as applicable.



KeyCorp Reports First Quarter 2021 Profit     
April 20, 2021
Page 18

Consolidated Average Balance Sheets, and Net Interest Income and Yields/Rates From Continuing Operations
(dollars in millions)
First Quarter 2021Fourth Quarter 2020First Quarter 2020
AverageYield/AverageYield/AverageYield/
Balance
Interest (a)
Rate (a)
Balance
Interest (a)
Rate (a)
Balance
Interest (a)
Rate (a)
Assets
Loans: (b), (c)
Commercial and industrial (d)
$52,581 $453 3.48 %$53,562 $477 3.54 %$49,466 $508 4.13 %
Real estate — commercial mortgage12,658 114 3.67 12,862 121 3.74 13,548 155 4.60 
Real estate — construction2,048 19 3.75 1,959 19 3.79 1,666 20 4.75 
Commercial lease financing4,142 31 2.99 4,353 32 2.92 4,565 39 3.39 
Total commercial loans71,429 617 3.50 72,736 649 3.55 69,245 722 4.19 
Real estate — residential mortgage9,699 76 3.12 8,968 74 3.29 7,215 68 3.75 
Home equity loans9,282 85 3.73 9,410 91 3.81 10,155 113 4.49 
Consumer direct loans4,817 56 4.72 4,583 56 4.93 3,709 54 5.91 
Credit cards933 24 10.45 973 26 10.57 1,082 31 11.50 
Consumer indirect loans4,568 37 3.30 5,040 45 3.56 4,768 46 3.86 
Total consumer loans29,299 278 3.84 28,974 292 4.01 26,929 312 4.66 
Total loans100,728 895 3.60 101,710 941 3.68 96,174 1,034 4.32 
Loans held for sale1,531 11 2.89 1,621 11 2.76 1,885 19 3.99 
Securities available for sale (b), (e)
30,039 130 1.76 28,046 119 1.75 21,172 129 2.49 
Held-to-maturity securities (b)
7,188 45 2.53 7,939 51 2.56 9,820 62 2.51 
Trading account assets848 5 2.15 744 2.21 1,065 2.95 
Short-term investments16,510 5 .13 14,111 0.14 1,764 1.42 
Other investments (e)
614 2 1.40 615 1.31 614 0.40 
Total earning assets157,458 1,094 2.81 154,786 1,133 2.93 132,494 1,259 3.82 
Allowance for loan and lease losses(1,623)(1,715)(1,097)
Accrued income and other assets16,398 15,861 14,831 
Discontinued assets686 717 838 
Total assets$172,919 $169,649 $147,066 
Liabilities
NOW and money market deposit accounts$81,439 10 .05 $80,636 12 .06 $66,721 112 .67 
Savings deposits6,203 1 .03 5,737 — .03 4,655 .05 
Certificates of deposit ($100,000 or more)2,571 6 .96 2,983 1.20 6,310 34 2.20 
Other time deposits2,902 4 .57 3,209 .80 4,901 22 1.81 
Total interest-bearing deposits93,115 21 .09 92,565 28 .12 82,587 169 .82 
Federal funds purchased and securities sold under repurchase agreements
243  .04 220 — .04 2,002 1.17 
Bank notes and other short-term borrowings878 1 .64 791 .73 1,401 1.58 
Long-term debt (f), (g)
12,831 60 1.93 12,118 61 2.05 12,443 90 2.96 
Total interest-bearing liabilities107,067 82 .31 105,694 90 .34 98,433 270 1.10 
Noninterest-bearing deposits44,625 43,156 27,741 
Accrued expense and other liabilities2,772 2,177 2,838 
Discontinued liabilities (g)
686 717 838 
Total liabilities155,150 151,744 129,850 
Equity
Key shareholders’ equity17,769 17,905 17,216 
Noncontrolling interests — — 
Total equity17,769 17,905 17,216 
Total liabilities and equity$172,919 $169,649 $147,066 
Interest rate spread (TE)2.50 %2.59 %2.72 %
Net interest income (TE) and net interest margin (TE)
1,012 2.61 %1,043 2.70 %989 3.01 %
TE adjustment (b)
7 
Net interest income, GAAP basis$1,005 $1,035 $981 
(a)Results are from continuing operations. Interest excludes the interest associated with the liabilities referred to in (g) below, calculated using a matched funds transfer pricing methodology.
(b)Interest income on tax-exempt securities and loans has been adjusted to a taxable-equivalent basis using the statutory federal income tax rate of 21% for the three months ended March 31, 2021, December 31, 2020, and March 31, 2020.
(c)For purposes of these computations, nonaccrual loans are included in average loan balances.
(d)Commercial and industrial average balances include $126 million, $129 million, and $145 million of assets from commercial credit cards for the three months ended March 31, 2021, December 31, 2020, and March 31, 2020, respectively.
(e)Yield is calculated on the basis of amortized cost.
(f)Rate calculation excludes basis adjustments related to fair value hedges.
(g)A portion of long-term debt and the related interest expense is allocated to discontinued liabilities as a result of applying Key’s matched funds transfer pricing methodology to discontinued operations.
TE = Taxable Equivalent, GAAP = U.S. generally accepted accounting principles





KeyCorp Reports First Quarter 2021 Profit     
April 20, 2021
Page 19

Noninterest Expense
(dollars in millions)
Three months ended
3/31/202112/31/20203/31/2020
Personnel (a)
$624 $661 $515 
Net occupancy76 75 76 
Computer processing73 62 55 
Business services and professional fees50 54 44 
Equipment25 26 24 
Operating lease expense34 35 36 
Marketing26 30 21 
Intangible asset amortization15 15 17 
Other expense148 170 143 
Total noninterest expense$1,071 $1,128 $931 
Average full-time equivalent employees (b)
17,086 17,029 16,529 
(a)Additional detail provided in Personnel Expense table below.
(b)The number of average full-time equivalent employees has not been adjusted for discontinued operations.
Personnel Expense
(in millions)
Three months ended
3/31/202112/31/20203/31/2020
Salaries and contract labor$320 $342 $316 
Incentive and stock-based compensation196 208 102 
Employee benefits107 89 92 
Severance1 22 
Total personnel expense$624 $661 $515 




KeyCorp Reports First Quarter 2021 Profit     
April 20, 2021
Page 20

Loan Composition
(dollars in millions)
Percent change 3/31/2021 vs
3/31/202112/31/20203/31/202012/31/20203/31/2020
Commercial and industrial (a)
$52,486 $52,907 $55,983 (.8)%(6.2)%
Commercial real estate:
Commercial mortgage12,702 12,687 13,548 .1 (6.2)
Construction2,122 1,987 1,710 6.8 24.1 
Total commercial real estate loans14,824 14,674 15,258 1.0 (2.8)
Commercial lease financing (b)
4,104 4,399 4,677 (6.7)(12.3)
Total commercial loans71,414 71,980 75,918 (.8)(5.9)
Residential — prime loans:
Real estate — residential mortgage10,300 9,298 7,498 10.8 37.4 
Home equity loans9,158 9,360 10,103 (2.2)(9.4)
Total residential — prime loans19,458 18,658 17,601 4.3 10.6 
Consumer direct loans4,862 4,714 3,833 3.1 26.8 
Credit cards909 989 1,041 (8.1)(12.7)
Consumer indirect loans4,283 4,844 4,805 (11.6)(10.9)
Total consumer loans29,512 29,205 27,280 1.1 8.2 
Total loans (c), (d)
$100,926 $101,185 $103,198 (.3)%(2.2)%
(a)Loan balances include $126 million, $127 million, and $143 million of commercial credit card balances at March 31, 2021, December 31, 2020, and March 31, 2020, respectively.
(b)Commercial lease financing includes receivables held as collateral for a secured borrowing of $21 million, $23 million, and $14 million at March 31, 2021, December 31, 2020, and March 31, 2020, respectively. Principal reductions are based on the cash payments received from these related receivables.
(c)Total loans exclude loans of $675 million at March 31, 2021, $710 million at December 31, 2020, and $821 million at March 31, 2020, related to the discontinued operations of the education lending business.
(d)Accrued interest of $242 million, $241 million, and $241 million at March 31, 2021, December 31, 2020, and March 31, 2020, respectively, presented in "other assets" on the Consolidated Balance Sheets is excluded from the amortized cost basis disclosed in this table.
Loans Held for Sale Composition
(dollars in millions)
Percent change 3/31/2021 vs
3/31/202112/31/20203/31/202012/31/20203/31/2020
Commercial and industrial$1,175 $249 $446 371.9 %163.5 %
Real estate — commercial mortgage837 1,014 1,284 (17.5)(34.8)
Commercial lease financing — N/MN/M
Real estate — residential mortgage236 264 152 (10.6)55.3 
Consumer direct loans48 56 253 (14.3)(81.0)
Total loans held for sale$2,296 $1,583 $2,143 45.0 %7.1 %
N/M = Not Meaningful
Summary of Changes in Loans Held for Sale
(in millions)
1Q214Q203Q202Q201Q20
Balance at beginning of period$1,583 $1,724 $2,007 $2,143 $1,334 
New originations4,010 3,835 3,282 3,621 3,333 
Transfers from (to) held to maturity, net83 (24)75 (15)200 
Loan sales(3,303)(3,932)(3,583)(3,679)(2,649)
Loan draws (payments), net(73)(19)(57)(61)(77)
Valuation adjustments(4)— — (2)
Balance at end of period$2,296 $1,583 $1,724 $2,007 $2,143 





KeyCorp Reports First Quarter 2021 Profit     
April 20, 2021
Page 21

Summary of Loan and Lease Loss Experience From Continuing Operations
(dollars in millions)
Three months ended
3/31/202112/31/20203/31/2020
Average loans outstanding$100,728 $101,710 $96,174 
Allowance for loan and lease losses at the end of the prior period$1,626 $1,730 $900 
Cumulative effect from change in accounting principle (a)
 — 204 
Allowance for loan and lease losses at the beginning of the period1,626 1,730 1,104 
Loans charged off:
Commercial and industrial73 119 60 
Real estate — commercial mortgage35 
Real estate — construction — — 
Total commercial real estate loans35 
Commercial lease financing4 19 
Total commercial loans112 139 65 
Real estate — residential mortgage — — 
Home equity loans2 
Consumer direct loans8 12 
Credit cards6 11 
Consumer indirect loans7 
Total consumer loans23 21 36 
Total loans charged off135 160 101 
Recoveries:
Commercial and industrial8 15 
Real estate — commercial mortgage1 — 
Real estate — construction — — 
Total commercial real estate loans1 — 
Commercial lease financing1 — — 
Total commercial loans10 15 
Real estate — residential mortgage1 — — 
Home equity loans1 
Consumer direct loans2 
Credit cards2 
Consumer indirect loans5 
Total consumer loans11 10 11 
Total recoveries21 25 17 
Net loan charge-offs(114)(135)(84)
Provision (credit) for loan and lease losses(74)31 339 
Allowance for loan and lease losses at end of period$1,438 $1,626 $1,359 
Liability for credit losses on lending-related commitments at the end of the prior period
$197 $208 $68 
Liability for credit losses on contingent guarantees at the end of the prior period — 
Cumulative effect from change in accounting principle (a), (b)
 — 66 
Liability for credit losses on lending-related commitments at beginning of period197 208 141 
Provision (credit) for losses on lending-related commitments(19)(11)20 
Liability for credit losses on lending-related commitments at end of period (c)
$178 $197 $161 
Total allowance for credit losses at end of period$1,616 $1,823 $1,520 
Net loan charge-offs to average total loans.46 %.53 %.35 %
Allowance for loan and lease losses to period-end loans1.42 1.61 1.32 
Allowance for credit losses to period-end loans1.60 1.80 1.47 
Allowance for loan and lease losses to nonperforming loans197.5 207.1 215.0 
Allowance for credit losses to nonperforming loans222.0 232.2 240.5 
Discontinued operations — education lending business:
Loans charged off$1 $
Recoveries1 
Net loan charge-offs$ $(1)
(a)The cumulative effect from change in accounting principle relates to the January 1, 2020, adoption of ASU 2016-13.
(b)Three months ended March 31, 2020, excludes $4 million related to the provision for other financial assets as a result of the change in accounting principle.
(c)Included in "Accrued expense and other liabilities" on the balance sheet.



KeyCorp Reports First Quarter 2021 Profit     
April 20, 2021
Page 22

Asset Quality Statistics From Continuing Operations
(dollars in millions)
1Q214Q203Q202Q201Q20
Net loan charge-offs$114 $135 $128 $96 $84 
Net loan charge-offs to average total loans.46 %.53 %.49 %.36 %.35 %
Allowance for loan and lease losses$1,438 $1,626 $1,730 $1,708 $1,359 
Allowance for credit losses (a)
1,616 1,823 1,938 1,906 1,520 
Allowance for loan and lease losses to period-end loans1.42 %1.61 %1.68 %1.61 %1.32 %
Allowance for credit losses to period-end loans1.60 1.80 1.88 1.80 1.47 
Allowance for loan and lease losses to nonperforming loans197.5 207.1 207.4 224.7 215.0 
Allowance for credit losses to nonperforming loans222.0 232.2 232.4 250.8 240.5 
Nonperforming loans at period end$728 $785 $834 $760 $632 
Nonperforming assets at period end790 937 1,003 951 844 
Nonperforming loans to period-end portfolio loans.72 %.78 %.81 %.72 %.61 %
Nonperforming assets to period-end portfolio loans plus OREO and other nonperforming assets
.78 .92 .97 .89 .82 
(a)Includes the allowance for loan and lease losses plus the liability for credit losses on lending-related commitments.

Summary of Nonperforming Assets and Past Due Loans From Continuing Operations
(dollars in millions)
3/31/202112/31/20209/30/20206/30/20203/31/2020
Commercial and industrial$387 $385 $459 $404 $277 
Real estate — commercial mortgage66 104 104 91 87 
Real estate — construction — 
Total commercial real estate loans66 104 105 92 89 
Commercial lease financing8 
Total commercial loans461 497 570 505 371 
Real estate — residential mortgage95 110 96 89 89 
Home equity loans148 154 146 141 143 
Consumer direct loans5 
Credit cards3 
Consumer indirect loans16 17 17 20 22 
Total consumer loans267 288 264 255 261 
Total nonperforming loans728 785 834 760 632 
OREO12 100 105 112 119 
Nonperforming loans held for sale47 49 61 75 89 
Other nonperforming assets3 
Total nonperforming assets$790 $937 $1,003 $951 $844 
Accruing loans past due 90 days or more92 86 73 87 128 
Accruing loans past due 30 through 89 days191 241 336 419 393 
Restructured loans — accruing and nonaccruing (a)
376 363 306 310 340 
Restructured loans included in nonperforming loans (a)
192 229 168 166 172 
Nonperforming assets from discontinued operations — education lending business 5 
Nonperforming loans to period-end portfolio loans.72 %.78 %.81 %.72 %.61 %
Nonperforming assets to period-end portfolio loans plus OREO and other nonperforming assets
.78 .92 .97 .89 .82 
(a)Restructured loans (i.e., troubled debt restructuring) are those for which Key, for reasons related to a borrower’s financial difficulties, grants a concession to the borrower that it would not otherwise consider. These concessions are made to improve the collectability of the loan and generally take the form of a reduction of the interest rate, extension of the maturity date or reduction in the principal balance.
Summary of Changes in Nonperforming Loans From Continuing Operations
(in millions)
1Q214Q203Q202Q201Q20
Balance at beginning of period$785 $834 $760 $632 $577 
Loans placed on nonaccrual status196 300 387 293 219 
Charge-offs(135)(160)(150)(111)(100)
Loans sold(13)(9)(6)(5)(4)
Payments(37)(83)(83)(29)(31)
Transfers to OREO(3)(3)— — (3)
Transfers to nonperforming loans held for sale — — — — 
Loans returned to accrual status(65)(94)(74)(20)(26)
Balance at end of period$728 $785 $834 $760 $632 



KeyCorp Reports First Quarter 2021 Profit     
April 20, 2021
Page 23

Line of Business Results
(dollars in millions)
Percentage change 1Q21 vs.
1Q214Q203Q202Q201Q204Q201Q20
Consumer Bank
Summary of operations
Total revenue (TE)$864 $896 $864 $832 $810 (3.6)%6.7 %
Provision for credit losses(23)(5)(3)155 136 (360.0)(103.7)
Noninterest expense601 606 567 552 539 (.8)11.5 
Net income (loss) attributable to Key217 225 229 96 103 (3.6)110.7 
Average loans and leases39,249 39,448 38,468 37,291 33,175 (.5)18.3 
Average deposits85,033 82,845 82,829 79,233 73,133 2.6 16.3 
Net loan charge-offs36 28 23 40 43 28.6 (16.3)
Net loan charge-offs to average total loans.37 %.28 %.24 %.43 %.52 %N/AN/A
Nonperforming assets at period end$345 $374 $353 $332 $342 (7.8).9 
Return on average allocated equity25.76 %25.61 %26.22 %11.28 %12.30 %N/AN/A
Commercial Bank
Summary of operations
Total revenue (TE)$858 $922 $811 $867 $641 (6.9)%33.9 %
Provision for credit losses(67)44 150 326 222 (252.3)(80.2)
Noninterest expense443 498 447 441 362 (11.0)22.4 
Net income (loss) attributable to Key383 310 173 96 66 23.5 480.3 
Average loans and leases60,885 61,680 65,928 69,945 62,104 (1.3)(2.0)
Average loans held for sale1,237 1,285 1,383 2,012 1,607 (3.7)(23.0)
Average deposits51,894 52,489 51,585 47,954 36,443 (1.1)42.4 
Net loan charge-offs78 108 104 57 40 (27.8)95.0 
Net loan charge-offs to average total loans.52 %.70 %.63 %.33 %.26 %N/AN/A
Nonperforming assets at period end$441 $558 $645 $616 $407 (21.0)8.4 
Return on average allocated equity17.47 %23.87 %13.40 %7.87 %5.57 %N/AN/A
TE = Taxable Equivalent, N/A = Not Applicable, N/M = Not Meaningful