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8-K - 8-K - EGAIN Corpegan-20210210x8k.htm

Exhibit 99.1

eGain Reports SaaS Revenue Growth of 21% for First Six Months of Fiscal 2021

Sunnyvale, CA (February 10, 2021) – eGain (NASDAQ: EGAN), a leading provider of omnichannel customer engagement solutions, today announced financial results for its fiscal 2021 second quarter ended December 31, 2020.

“We delivered solid results in the quarter, with healthy SaaS revenue growth and expanding gross margins,” said Ashu Roy, eGain’s CEO. “Our SaaS logo wins are up again 100% year over year for the second quarter in a row. We continue to win new logos with our partner Cisco and during the quarter we added our first Avaya CcaaS customers. Our recently launched SmartIVR™ capability is generating strong market interest, enabling enterprises to quickly shift from voice to digital to cater to customer preference, while driving self-service automation. Our investments in sales and marketing are starting to pay off with the doubling of our sales pipeline, year over year, and we look forward to accelerated SaaS revenue growth in the quarters to come.”

Fiscal 2021 Second Quarter Financial Highlights

SaaS revenue was $16.2 million, up 15% year over year.
Total revenue was $19.2 million, up 6% year over year.
Subscription gross margin was 82%, up 400 basis points year over year.
Total gross margin was 76%, up 500 basis points year over year.
GAAP net income was $1.6 million, or $0.05 per diluted share, compared to GAAP net income of $2.0 million, or $0.06 per diluted share, in the year ago quarter.
Non-GAAP net income was $2.0 million, or $0.06 per diluted share, compared to non-GAAP net income of $2.5 million, or $0.08 per diluted share, in the year ago quarter.
Total cash and cash equivalents were $54.2 million, compared to $40.3 million, in the year ago quarter.

Fiscal 2021 First Six Months Financial Highlights

SaaS revenue was $32.1 million, up 21% year over year.
Total revenue was $38.3 million, up 8% year over year.
Subscription gross margin was 82%, up 500 basis points year over year.
Total gross margin was 76%, up 600 basis points year over year.
GAAP net income was $3.7 million, or $0.11 per diluted share, compared to GAAP net income of $3.2 million, or $0.10 per diluted share, in the year ago quarter.
Non-GAAP net income was $4.6 million, or $0.14 per diluted share, compared to non-GAAP net income of $4.3 million, or $0.13 per diluted share, in the year ago quarter.
Cash provided by operations was $5.9 million, or 16% operating cash flow margin.

Fiscal 2021 Third Quarter Financial Guidance

For the third quarter of fiscal 2021 ending March 31, 2021, eGain expects:

SaaS revenue of between $15.8 million to $16.3 million.
Total revenue of between $18.3 million to $18.8 million.
GAAP net loss of $500,000 to $1.5 million, or $(0.02) to $(0.05) per share.
Non-GAAP net loss of breakeven to $1.0 million, or $0.00 per basic share to $(0.03) per share.

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Guidance Assumptions:

Includes an expected $300,000 sequential decline in SaaS revenue due to fewer days in the fiscal third quarter than in the second quarter.
Includes an expected $400,000 sequential decline in SaaS revenue due to seasonal volume increases in the second quarter that are not expected to repeat in the fiscal third quarter.
Includes stock-based compensation expense of approximately $500,000.
Includes depreciation and amortization of approximately $100,000.
Weighted average shares outstanding of approximately 32.9 million.

Non-GAAP Financial Measures

This press release includes certain non-GAAP financial measures as supplemental information relating to our operating results. Such non-GAAP financial measures are adjusted for stock-based compensation expense and amortization of acquired intangible assets. Non-GAAP results are presented for supplemental informational purposes only and should not be considered a substitute for financial information presented in accordance with generally accepted accounting principles, and may be different from non-GAAP measures used by other companies. eGain’s management uses these non-GAAP measures to compare the Company’s performance to that of prior periods for trend analysis and for budgeting and planning purposes. eGain believes that the use of these non-GAAP financial measures provides an additional tool for investors to use in evaluating ongoing operating results and trends and in comparing the Company’s financial measures with other software companies, many of which present similar non-GAAP financial measures to investors, and that it allows for greater transparency with respect to key metrics used by management in its financial and operational decision-making. Reconciliation tables of the most comparable GAAP financial measures to the non-GAAP financial measures used in this press release are included with the financial tables at the end of this release. eGain urges investors to review the reconciliation and not to rely on any single financial measure to evaluate the Company’s business.

Conference Call Information

eGain will discuss its fiscal 2021 second quarter results today via teleconference at 2:00 p.m., Pacific Time. To access the live call, dial 800-437-2398 (US and Canada) or +1 929-477-0577 (international) and give the participant passcode 4421302. A live and archived webcast of the call will also be accessible on the “Investor relations” section of the Company’s website at www.egain.com. In addition, a phone replay will be available approximately two hours following the end of the call and will remain available for one week.

About eGain

eGain customer engagement solutions deliver digital transformation for leading brands – powered by virtual assistance, AI, knowledge, and analytics. Our comprehensive suite of applications helps clients deliver memorable, digital-first customer experiences in an omnichannel world. To find out more about eGain, visit http://www.egain.com.

Cautionary Note Regarding Forward-Looking Statements.

This press release contains forward-looking statements within the meaning of the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995. These forward-looking statements are based on current expectations and include our expectations with respect to revenue and GAAP and non-GAAP net income for the third quarter of fiscal year 2021. The achievement or success of the matters covered by such forward-looking statements, including future financial guidance, involves risks, uncertainties and assumptions, many of which involve factors or circumstances that are beyond our control. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, the Company’s actual results could differ materially from the results expressed or implied by the forward-looking statements we make, including our ability to achieve our targets for the fiscal year ending June 30, 2021 and third quarter of fiscal year 2021. The risks and uncertainties referred to above include, but are not limited to: risks associated with current economic uncertainties tied to the COVID-19 pandemic, including but not limited to its effect on customer demand for the Company’s products and services and the impact of potential delays in customer payments; risks associated with the transition to a work-from-home environment; risks associated with new product releases and new services and products features; risks that customer demand may fluctuate or decrease; risks that we are unable to collect unbilled contractual commitments, particularly in the current economic environment; risks that our lengthy sales cycles may negatively affect our operating results; currency risks; our ability to capitalize on customer engagement; risks related to our reliance on a relatively small number of customers for a substantial portion of our revenue; our ability to compete successfully and manage growth; our ability to develop and expand strategic and third party distribution channels; risks related to our international operations; our ability to continue to innovate; our strategy of making

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investments in sales to drive growth; current general economic and market conditions associated with the COVID-19 pandemic and otherwise, which may adversely affect our industry; general political or destabilizing events, including war, conflict or acts of terrorism; the effect of evolving domestic and foreign government regulations, including those addressing data privacy and cross-border data transfers; and other risks detailed from time to time in eGain’s public filings, including eGain’s annual report on Form 10-K filed on September 11, 2020 and subsequent reports filed with the Securities and Exchange Commission, which are available on the Securities and Exchange Commission’s Web site at www.sec.gov. These forward-looking statements are based on current expectations and speak only as of the date hereof. The Company assumes no obligation and does not intend to update these forward-looking statements, except as required by law.

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

MKR Investor Relations

Todd Kehrli or Jim Byers

Phone: 213-277-5550

Email: egan@mkr-group.com

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eGain Corporation

Condensed Consolidated Balance Sheets

(in thousands)

(unaudited)

December 31, 

June 30, 

    

2020

    

2020

ASSETS

Current assets:

Cash and cash equivalents

$

54,203

$

46,609

Restricted cash

 

7

 

6

Accounts receivable, net

 

16,649

 

22,708

Costs capitalized to obtain revenue contracts, net

 

1,148

 

1,066

Prepaid expenses

1,817

2,514

Other current assets

 

575

 

617

Total current assets

 

74,399

 

73,520

Property and equipment, net

 

851

 

713

Operating lease right-of-use assets

2,323

 

2,962

Costs capitalized to obtain revenue contracts, net of current portion

 

2,251

 

2,380

Intangible assets, net

 

 

26

Goodwill

 

13,186

 

13,186

Other assets

 

941

 

918

Total assets

$

93,951

$

93,705

LIABILITIES AND STOCKHOLDERS' EQUITY

Current liabilities:

Accounts payable

$

1,850

$

2,429

Accrued compensation

 

5,822

 

7,916

Accrued liabilities

 

3,765

 

3,423

Operating lease liabilities

 

1,675

 

1,753

Deferred revenue

 

33,724

 

36,644

Total current liabilities

 

46,836

 

52,165

Deferred revenue, net of current portion

 

4,731

 

4,826

Operating lease liabilities, net of current portion

 

771

 

1,385

Other long-term liabilities

 

815

 

688

Total liabilities

 

53,153

 

59,064

Commitments and contingencies

Stockholders' equity:

Common stock

 

31

 

31

Additional paid-in capital

 

376,546

 

374,399

Notes receivable from stockholders

 

(91)

 

(90)

Accumulated other comprehensive loss

 

(1,270)

 

(1,631)

Accumulated deficit

 

(334,418)

 

(338,068)

Total stockholders' equity

 

40,798

 

34,641

Total liabilities and stockholders' equity

$

93,951

$

93,705

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eGain Corporation

Condensed Consolidated Statements of Operations

(in thousands, except per share data)

(unaudited)

Three Months Ended

Six Months Ended

December 31, 

December 31, 

    

2020

    

2019

 

    

2020

    

2019

Revenue:

Subscription

$

17,699

$

16,343

$

35,447

$

31,914

Professional services

 

1,534

 

1,812

 

2,849

 

3,430

Total revenue

 

19,233

 

18,155

 

38,296

 

35,344

Cost of revenue:

Cost of subscription

 

3,248

 

3,557

 

6,470

 

7,307

Cost of professional services

 

1,463

 

1,687

 

2,873

 

3,251

Total cost of revenue

 

4,711

 

5,244

 

9,343

 

10,558

Gross profit

 

14,522

 

12,911

 

28,953

 

24,786

Operating expenses:

Research and development

 

4,508

 

4,052

 

9,013

 

8,050

Sales and marketing

 

6,266

 

4,821

 

11,897

 

9,559

General and administrative

 

1,852

 

2,036

 

3,796

 

4,081

Total operating expenses

 

12,626

 

10,909

 

24,706

 

21,690

Income from operations

 

1,896

 

2,002

 

4,247

 

3,096

Interest income, net

 

2

 

124

 

6

 

271

Other expense, net

 

(160)

 

(186)

 

(323)

 

(21)

Income before income tax (provision) benefit

 

1,738

 

1,940

 

3,930

 

3,346

Income tax (provision) benefit

 

(132)

 

33

 

(280)

 

(156)

Net income

$

1,606

$

1,973

$

3,650

$

3,190

Per share information:

Earnings per share:

Basic

$

0.05

$

0.06

$

0.12

$

0.10

Diluted

$

0.05

$

0.06

$

0.11

$

0.10

Weighted-average shares used in computation:

Basic

 

30,967

 

30,571

 

30,910

 

30,539

Diluted

 

32,732

 

31,880

 

32,605

 

31,858

Stock-based compensation included in above costs and expenses:

Cost of revenue

$

80

$

52

$

155

$

85

Research and development

144

201

302

378

Sales and marketing

175

131

306

278

General and administrative

27

98

133

192

$

426

$

482

$

896

$

933

Amortization of intangible assets included in above costs and expenses:

Cost of revenue

$

$

67

$

26

$

134

$

$

67

$

26

$

134

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eGain Corporation

GAAP to Non-GAAP Reconciliation Table

(in thousands, except per share data)

(unaudited)

Three Months Ended
December 31,

Six Months Ended
December 31,

    

2020

2019

2020

2019

Income from operations

$

1,896

$

2,002

$

4,247

$

3,096

Add:

Stock-based compensation

426

482

896

933

Amortization of intangibles assets

67

26

134

Non-GAAP income from operations

$

2,322

$

2,551

$

5,169

$

4,163

Net income

$

1,606

$

1,973

$

3,650

$

3,190

Add:

Stock-based compensation

426

482

896

933

Amortization of intangibles assets

67

26

134

Non-GAAP net income

$

2,032

$

2,522

$

4,572

$

4,257

Per share information:

Non-GAAP earnings per share:

Basic

$

0.07

$

0.08

$

0.15

$

0.14

Diluted

$

0.06

$

0.08

$

0.14

$

0.13

Weighted-average shares used in computation:

Basic

 

30,967

 

30,571

 

30,910

 

30,539

Diluted

 

32,732

 

31,880

 

32,605

 

31,858

6


eGain Corporation

Other GAAP to Non-GAAP Supplemental Financial Information

(in thousands)

(unaudited)

Three Months Ended
December 31,

Growth Rates

Constant Currency Growth Rates [1]

2020

2019

Revenue:

    

SaaS revenue

$

16,177

$

14,045

15%

14%

Legacy revenue

1,522

2,298

(34%)

(32%)

GAAP subscription

17,699

16,343

8%

8%

GAAP professional services

1,534

1,812

(15%)

(16%)

Total GAAP revenue

$

19,233

$

18,155

6%

6%

SaaS and professional services revenue:

SaaS revenue

$

16,177

$

14,045

15%

14%

Professional Services

1,534

1,812

(15%)

(16%)

Total SaaS and professional services revenue

$

17,711

$

15,857

12%

11%

Cost of Revenue:

    

GAAP subscription

$

3,248

$

3,557

Add back:

Amortization of intangible assets

(67)

Non-GAAP subscription

$

3,248

$

3,490

GAAP professional services

$

1,463

$

1,687

Add back:

Stock-based compensation

(80)

(52)

Non-GAAP professional services

$

1,383

$

1,635

GAAP total cost of revenue

$

4,711

$

5,244

Add back:

Stock-based compensation

(80)

(52)

Amortization of intangible assets

(67)

Non-GAAP total cost of revenue

$

4,631

$

5,125

(10%)

(9%)

Gross Profit:

Non-GAAP subscription

$

14,451

$

12,853

Non-GAAP professional services

151

177

Non-GAAP gross profit

$

14,602

$

13,030

12%

11%

Operating expenses:

GAAP research and development

$

4,508

$

4,052

Add back:

Stock-based compensation expense

(144)

(201)

Amortization of acquired intangible assets

-

-

Non-GAAP research and development

$

4,364

$

3,851

13%

14%

GAAP sales and marketing

$

6,266

$

4,821

Add back:

Stock-based compensation expense

(175)

(131)

Amortization of acquired intangible assets

-

Non-GAAP sales and marketing

$

6,091

$

4,690

30%

29%

GAAP general and administrative

$

1,852

$

2,036

Add back:

Stock-based compensation expense

(27)

(98)

Amortization of acquired intangible assets

Non-GAAP general and administrative

$

1,825

$

1,938

(6%)

(6%)

GAAP operating expenses

$

12,626

$

10,909

Add back:

Stock-based compensation expense

(346)

(430)

Amortization of acquired intangible assets

Non-GAAP operating expenses

$

12,280

$

10,479

17%

17%

[1] Constant currency growth rates presented are derived from converting the current period results for entities reporting in currencies other than U.S. Dollars into U.S. Dollars at the exchange rates in effect during the prior period presented rather than the actual exchange rates in effect during the current period.

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eGain Corporation

Other GAAP to Non-GAAP Supplemental Financial Information

(in thousands)

(unaudited)

Six Months Ended
December 31,

Growth Rates

Constant Currency Growth Rates [1]

2020

2019

Revenue:

    

SaaS

$

32,148

$

26,462

21%

20%

Legacy revenue

3,299

5,452

(39%)

(41%)

GAAP subscription

35,447

31,914

11%

10%

GAAP professional services

2,849

3,430

(17%)

(18%)

Total GAAP revenue

$

38,296

$

35,344

8%

7%

SaaS and professional services revenue:

SaaS

$

32,148

$

26,462

21%

20%

Professional Services

2,849

3,430

(17%)

(18%)

Total SaaS and professional services revenue

$

34,997

$

29,892

17%

16%

Cost of Revenue:

    

GAAP subscription

$

6,470

$

7,307

Add back:

Amortization of intangible assets

(26)

(134)

Non-GAAP subscription

$

6,444

$

7,173

GAAP professional services

$

2,873

$

3,251

Add back:

Stock-based compensation

(155)

(85)

Non-GAAP professional services

$

2,718

$

3,166

GAAP total cost of revenue

$

9,343

$

10,558

Add back:

Stock-based compensation

(155)

(85)

Amortization of intangible assets

(26)

(134)

Non-GAAP total cost of revenue

$

9,162

$

10,339

(11%)

(12%)

Gross Profit:

Non-GAAP subscription

$

29,003

$

24,741

Non-GAAP professional services

131

264

Non-GAAP gross profit

$

29,134

$

25,005

17%

15%

Operating expenses:

GAAP research and development

$

9,013

$

8,050

Add back:

Stock-based compensation expense

(302)

(378)

Amortization of acquired intangible assets

-

-

Non-GAAP research and development

$

8,711

$

7,672

14%

14%

GAAP sales and marketing

$

11,897

$

9,559

Add back:

Stock-based compensation expense

(306)

(278)

Amortization of acquired intangible assets

-

Non-GAAP sales and marketing

$

11,591

$

9,281

25%

24%

GAAP general and administrative

$

3,796

$

4,081

Add back:

Stock-based compensation expense

(133)

(192)

Amortization of acquired intangible assets

Non-GAAP general and administrative

$

3,663

$

3,889

(6%)

(6%)

GAAP operating expenses

$

24,706

$

21,690

Add back:

Stock-based compensation expense

(741)

(848)

Amortization of acquired intangible assets

Non-GAAP operating expenses

$

23,965

$

20,842

15%

14%

[1] Constant currency growth rates presented are derived from converting the current period results for entities reporting in currencies other than U.S. Dollars into U.S. Dollars at the exchange rates in effect during the prior period presented rather than the actual exchange rates in effect during the current period.

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