Attached files

file filename
EX-32.1 - EXHIBIT 32.1 - Interactive Intelligence Group, Inc.inin-2015630xexx321.htm
EX-31.1 - EXHIBIT 31.1 - Interactive Intelligence Group, Inc.inin-2015630xexx311.htm
EX-32.2 - EXHIBIT 32.2 - Interactive Intelligence Group, Inc.inin-2015630xexx322.htm
EX-31.2 - EXHIBIT 31.2 - Interactive Intelligence Group, Inc.inin-2015630xexx312.htm
UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C.  20549
____________
FORM 10-Q
(Mark One)
 
 
QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the quarterly period ended June 30, 2015
Or
 
TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from ____________to____________
Commission File Number: 000-54450  

INTERACTIVE INTELLIGENCE GROUP, INC.
(Exact name of registrant as specified in its charter)
Indiana
(State or other jurisdiction
of incorporation or organization)
 
45-1505676
(I.R.S. Employer
Identification No.)
 
7601 Interactive Way
Indianapolis, IN 46278
(Address of principal executive offices, including zip code)
 
(317) 872-3000
(Registrant’s telephone number, including area code)
 
Not Applicable
(Former name, former address and former fiscal year, if changed since last report)

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes No 
Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).
Yes        
No     
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See the definitions of “large accelerated filer,” “accelerated filer” and “smaller reporting company” in Rule 12b-2 of the Exchange Act. (Check One):
Large accelerated filer
☑   
 
Accelerated filer
 
Non-accelerated filer
(Do not check if a smaller reporting company)
☐   
 
Smaller reporting company
☐   
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes  No 
As of July 31, 2015, there were 21,665,682 shares outstanding of the registrant’s common stock, $0.01 par value.




TABLE OF CONTENTS
 
PART I. FINANCIAL INFORMATION
Page
 
 
 
Item 1.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Item 2.
 
 
 
Item 3.
 
 
 
Item 4.
 
 
 
PART II. OTHER INFORMATION
 
 
 
Item 1.
 
 
 
Item 1A.
 
 
 
Item 6.
 
 
 
 


1



PART I. FINANCIAL INFORMATION
 
Item 1. Condensed Consolidated Financial Statements and Notes to Condensed Consolidated Financial Statements.

Interactive Intelligence Group, Inc.
Condensed Consolidated Balance Sheets
As of June 30, 2015 and December 31, 2014
(in thousands, except share amounts)
 
June 30,
2015
 
December 31,
2014
Assets
(unaudited)
 
 
Current assets:
 
 
 
Cash and cash equivalents
$
179,940

 
$
36,168

Short-term investments
1,109

 
20,041

Accounts receivable, net of allowance for doubtful  accounts
 
 
 
of $1,136 at June 30, 2015 and  $1,052 at December 31, 2014
85,225

 
87,413

Prepaid expenses
27,964

 
29,417

Other current assets
14,361

 
14,655

Total current assets
308,599

 
187,694

Long-term investments
3,864

 
5,495

Property and equipment, net
45,755

 
44,785

Capitalized software, net
45,449

 
33,598

Goodwill
42,643

 
43,732

Intangible assets, net
15,229

 
16,517

Other assets, net
6,805

 
6,902

Total assets
$
468,344

 
$
338,723

Liabilities and Shareholders' Equity
 
 
 
Current liabilities:
 
 
 
Accounts payable
$
10,193

 
$
10,236

Accrued liabilities
14,914

 
18,299

Accrued compensation and related expenses
19,291

 
19,211

Deferred license and hardware revenues
7,700

 
5,945

Deferred recurring revenues
75,244

 
76,647

Deferred services revenues
9,540

 
9,925

Total current liabilities
136,882

 
140,263

Convertible notes
114,930

 

Long-term deferred revenues
18,974

 
18,158

Deferred tax liabilities, net
2,348

 
2,437

Other long-term liabilities
7,571

 
7,135

Total liabilities
280,705

 
167,993

Shareholders' equity:
 
 
 
Common stock, $0.01 par value; 100,000,000 authorized;
 
 
 
21,620,400 issued and outstanding at June 30, 2015,
 
 
 
21,278,858 issued and outstanding at December 31, 2014
216

 
213

Additional paid-in capital
224,899

 
196,691

Accumulated other comprehensive loss, net of tax
(8,320
)
 
(5,561
)
Accumulated deficit
(29,156
)
 
(20,613
)
Total shareholders' equity
187,639

 
170,730

Total liabilities and shareholders' equity
$
468,344

 
$
338,723

 
See Accompanying Notes to Condensed Consolidated Financial Statements

2



Interactive Intelligence Group, Inc.
Condensed Consolidated Statements of Operations
For the Three and Six Months Ended June 30, 2015 and 2014
(in thousands, except share amounts)
(unaudited)
 
Three Months Ended 
 June 30,
 
Six Months Ended 
 June 30,
 
2015
 
2014
 
2015
 
2014
Revenues:
 
 
 
 
 
 
 
Recurring
$
53,846

 
$
44,617

 
$
108,058

 
$
88,026

License and hardware
27,010

 
21,548

 
48,631

 
44,394

Services
15,475

 
13,665

 
29,117

 
26,858

Total revenues
96,331

 
79,830

 
185,806

 
159,278

Costs of revenues (1)(2):
 
 
 
 
 
 
 
Costs of recurring
19,253

 
15,322

 
37,997

 
29,380

Costs of license and hardware
6,552

 
6,690

 
13,081

 
13,523

Costs of services
11,514

 
11,298

 
22,765

 
21,815

Total costs of revenues
37,319

 
33,310

 
73,843

 
64,718

Gross profit
59,012

 
46,520

 
111,963

 
94,560

Operating expenses (1)(2):
 
 
 
 
 
 
 
Sales and marketing
33,875

 
30,753

 
64,984

 
58,908

Research and development
16,694

 
15,906

 
30,531

 
29,705

General and administrative
12,204

 
11,374

 
24,980

 
22,273

Total operating expenses
62,773

 
58,033

 
120,495

 
110,886

Operating loss
(3,761
)
 
(11,513
)
 
(8,532
)
 
(16,326
)
Other income (expense):
 
 
 
 
 
 
 
Interest income (expense), net
(590
)
 
275

 
(442
)
 
557

Other expense
(232
)
 
(190
)
 
(559
)
 
(386
)
Total other income (expense)
(822
)
 
85

 
(1,001
)
 
171

Loss before income taxes
(4,583
)
 
(11,428
)
 
(9,533
)
 
(16,155
)
Income tax benefit (expense)
(501
)
 
4,630

 
990

 
6,793

Net loss
$
(5,084
)
 
$
(6,798
)
 
$
(8,543
)
 
$
(9,362
)
Net loss per share:
 
 
 
 
 
 
 
Basic
$
(0.24
)
 
$
(0.33
)
 
$
(0.40
)
 
$
(0.45
)
Diluted
(0.24
)
 
(0.33
)
 
(0.40
)
 
(0.45
)
Shares used to compute net loss per share:
 
 
 
 
 
 
 
Basic
21,504

 
20,851

 
21,519

 
20,771

Diluted
21,504

 
20,851

 
21,519

 
20,771

 
 
 
 
 
 
 
 
(1) Amounts include amortization of purchased intangibles from business combinations, as follows:
Costs of license and hardware
$
177

 
$
137

 
$
354

 
$
186

General and administrative
442

 
476

 
891

 
948

Total intangible amortization expense
$
619

 
$
613

 
$
1,245

 
$
1,134

 
 
 
 
 
 
 
 
(2) Amounts include stock-based compensation expense, as follows:
 
 
 
 
 
 
 
Costs of recurring revenues
$
532

 
$
367

 
$
986

 
$
674

Costs of services revenues
164

 
115

 
293

 
221

Sales and marketing
1,154

 
1,037

 
1,715

 
2,133

Research and development
963

 
1,352

 
1,782

 
2,306

General and administrative
1,063

 
825

 
2,093

 
1,602

Total stock-based compensation expense
$
3,876

 
$
3,696

 
$
6,869

 
$
6,936

See Accompanying Notes to Condensed Consolidated Financial Statements

3



Interactive Intelligence Group, Inc.
Condensed Consolidated Statements of Comprehensive Loss
(in thousands)
(unaudited)

 
Three Months Ended 
 June 30,
 
Six Months Ended 
 June 30,
 
2015
 
2014
 
2015
 
2014
Net loss
$
(5,084
)
 
$
(6,798
)
 
$
(8,543
)
 
$
(9,362
)
Other comprehensive loss:
 
 
 
 
 
 
 
Foreign currency translation adjustment
453

 
97

 
(2,809
)
 
656

Net unrealized investment gain (loss) - net of tax
(9
)
 
(9
)
 
50

 
(26
)
Comprehensive loss
$
(4,640
)
 
$
(6,710
)
 
$
(11,302
)
 
$
(8,732
)

See Accompanying Notes to Condensed Consolidated Financial Statements


4



Interactive Intelligence Group, Inc.
Condensed Consolidated Statement of Shareholders' Equity
For the Six Months Ended June 30, 2015
(in thousands)
(unaudited)

 
Common Stock
 
Additional
Paid-in
Capital
 
Accumulated Other
Comprehensive
Loss
 
Accumulated
Deficit
 
Total
 
Shares
 
Amount
 
 
 
 
Balances, December 31, 2014
21,279

 
$
213

 
$
196,691

 
$
(5,561
)
 
$
(20,613
)
 
$
170,730

Stock-based compensation expense

 

 
8,064

 

 

 
8,064

Exercise of stock options
118

 
3

 
2,163

 

 

 
2,166

Issuances of common stock
19

 

 
789

 

 

 
789

Tax withholding on restricted stock unit awards
144

 

 
(3,309
)
 

 

 
(3,309
)
Issuance of retirement plan shares
60

 

 
2,523

 

 

 
2,523

Equity component of convertible notes

 

 
31,756

 

 

 
31,756

Equity component of convertible notes issuance cost

 

 
(1,028
)
 

 

 
(1,028
)
Payment for capped call premiums

 

 
(12,750
)
 

 

 
(12,750
)
Net loss

 

 

 

 
(8,543
)
 
(8,543
)
Foreign currency translation adjustment

 

 

 
(2,809
)
 

 
(2,809
)
Net unrealized investment loss

 

 

 
50

 

 
50

Balances, June 30, 2015
21,620

 
$
216

 
$
224,899

 
$
(8,320
)
 
$
(29,156
)
 
$
187,639

 
 
See Accompanying Notes to Condensed Consolidated Financial Statements

5



Interactive Intelligence Group, Inc.
Condensed Consolidated Statements of Cash Flows
For the Six Months Ended June 30, 2015 and 2014
(in thousands)
(unaudited)
 
Six Months Ended June 30,
 
2015
 
2014
Operating activities:
 
 
 
Net loss
$
(8,543
)
 
$
(9,362
)
Adjustments to reconcile net loss to net cash provided by operating activities:
 
 
 
Depreciation
8,227

 
7,175

Amortization
2,804

 
1,134

Other non-cash items
(856
)
 
363

Stock-based compensation expense
6,869

 
6,936

Deferred income taxes
(89
)
 
(4,658
)
Amortization (accretion) of investment premium (discount)
151

 
(161
)
Loss on disposal of fixed assets
21

 
23

Amortization of convertible notes issuance costs
57

 

Amortization of convertible notes discount
455

 

Changes in operating assets and liabilities:
 
 
 
Accounts receivable
2,188

 
12,201

Prepaid expenses
1,453

 
(4,274
)
Other current assets
294

 
(2,718
)
Accounts payable
(43
)
 
421

Accrued liabilities
(222
)
 
2,793

Accrued compensation and related expenses
80

 
(3,652
)
Deferred license and hardware revenues
1,945

 
(15
)
Deferred recurring revenues
(1,520
)
 
(3,804
)
Deferred services revenues
358

 
(262
)
Other assets and liabilities
533

 
1,702

Net cash provided by operating activities
14,162

 
3,842

Investing activities:
 
 
 
Sales of available-for-sale investments
20,462

 
22,785

Purchases of available-for-sale investments

 
(32,167
)
Purchases of property and equipment
(10,659
)
 
(13,078
)
Capitalized software
(12,568
)
 
(6,339
)
Acquisitions, net of cash acquired

 
(9,297
)
Unrealized loss on investment

 
18

Net cash used in investing activities
(2,765
)
 
(38,078
)
Financing activities:
 
 
 
Proceeds from issuance of convertible notes
150,000

 

Payment for convertible notes issuance costs
(4,521
)
 

Payment for capped call premiums
(12,750
)
 

Proceeds from stock options exercised
2,166

 
4,971

Proceeds from issuance of common stock
789

 
543

Tax withholding on restricted stock unit awards
(3,309
)
 
(2,625
)
Net cash provided by financing activities
132,375

 
2,889

Net increase (decrease) in cash and cash equivalents
143,772

 
(31,347
)
Cash and cash equivalents, beginning of period
36,168

 
65,881

Cash and cash equivalents, end of period
$
179,940

 
$
34,534

Cash paid during the period for:
 
 
 
Interest
$
43

 
$

Income taxes
662

 
1,687

Other non-cash item:
 
 
 
Purchase of property and equipment payable at end of period
105

 
892

See Accompanying Notes to Condensed Consolidated Financial Statements

6



Interactive Intelligence Group, Inc.
Notes to Condensed Consolidated Financial Statements
June 30, 2015 and 2014 (unaudited)
 
1.
FINANCIAL STATEMENT PRESENTATION
The accompanying unaudited condensed consolidated financial statements of Interactive Intelligence Group, Inc. (“the Company,” “we,” “us” and “our”) have been prepared in conformity with accounting principles generally accepted in the United States of America (“GAAP”) and with the instructions for Form 10-Q and Article 10 of Regulation S-X for interim financial information. Accordingly, certain information and note disclosures normally included in the Company’s financial statements prepared in accordance with GAAP have been condensed, or omitted, pursuant to the rules and regulations of the United States Securities and Exchange Commission (the “SEC”).
 
The preparation of the Company’s condensed consolidated financial statements requires management to make estimates and assumptions that affect reported amounts of assets and liabilities, at the respective balance sheet dates, and the reported amounts of revenues and expenses during the respective reporting periods. Despite management’s best effort to establish good faith estimates and assumptions, actual results could differ from these estimates. In management’s opinion, the Company’s accompanying condensed consolidated financial statements include all adjustments necessary (which are of a normal and recurring nature, except as otherwise noted) for the fair presentation of the results of the interim periods presented.
 
The Company’s accompanying condensed consolidated financial statements as of December 31, 2014 have been derived from the Company’s audited consolidated financial statements at that date but do not include all of the information and notes required by GAAP for complete financial statements. These accompanying condensed consolidated financial statements should be read in conjunction with the Company’s audited consolidated financial statements for the year ended December 31, 2014, included in the Company’s most recent Annual Report on Form 10-K as filed with the SEC on February 27, 2015. The Company’s results of operations for any interim period are not necessarily indicative of the results of operations for any other interim period or for a full fiscal year.
 
Principles of Consolidation
 
The accompanying condensed consolidated financial statements include the accounts of the Company and its wholly-owned subsidiaries after elimination of all significant intercompany accounts and transactions. 
 
Reclassifications and Adjustments
 
During the third quarter of 2014, the Company reclassified certain personnel related expenses which were included in cost of recurring revenues in prior periods to sales and marketing expenses. For the three and six months ended June 30, 2014, $602,000 and $1.3 million have been reclassified to sales and marketing expenses based on this new expense presentation. The reclassification did not have any impact on the overall results previously reported.  

2.
SUMMARY OF CERTAIN ACCOUNTING POLICIES AND RECENT ACCOUNTING PRONOUNCEMENTS
 
For a complete summary of the Company’s significant accounting policies and critical accounting estimates, refer to Note 2 of Notes to Consolidated Financial Statements included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2014.

In April 2015, the Financial Accounting Standards Board ("FASB") issued FASB Accounting Standards Update ("ASU") No. 2015-05, Customer's Accounting for Fees Paid in a Cloud Computing Arrangement ("FASB ASU 2015-05"), which clarifies that if a cloud computing arrangement includes a software license, the customer should account for the license consistent with its accounting for other software licenses. If the arrangement does not include a software license, the customer should account for the arrangement as a service contract. Public business entities must apply the new requirement in fiscal years beginning after December 15, 2015, and interim periods within those fiscal years. An entity can elect to adopt the amendments either prospectively for all arrangements entered into or materially modified after the effective date, or retrospectively. Early adoption is permitted for all entities. The Company is evaluating the effect that FASB ASU 2015-05 will have on its consolidated financial statements and related disclosures. The Company has not yet selected a transition method nor has it determined the effect of the guidance on its ongoing financial reporting.

7



In April 2015, the FASB issued FASB ASU No. 2015-03, Simplifying the Presentation of Debt Issuance Costs, which requires an entity to present debt issuance costs on the balance sheet as a direct deduction from the debt liability instead of presenting the debt issuance costs as a separate asset. Public business entities must apply the new requirements in fiscal years beginning after December 15, 2015, and interim periods within those fiscal years. All entities have the option of adopting the new requirements as of an earlier date for financial statements that have not been previously issued. The Company has elected to early adopt FASB ASU 2015-03 and has presented convertible notes issuance costs as a direct deduction from the convertible notes liability in the accompanying balance sheet as of June 30, 2015.

In May 2014, the FASB issued FASB ASU No. 2014-9, Revenue from Contracts with Customers, which requires an entity to recognize the amount of revenue to which it expects to be entitled for the transfer of promised goods or services to customers. FASB ASU 2014-9 will replace most existing U.S. GAAP revenue recognition guidance when it becomes effective. As originally issued, the new standard was to become effective for the Company on January 1, 2017, and early adoption is not permitted.  In July 2015, the FASB voted to approve a one-year deferral of the effective date of the new revenue recognition standard. As a result, the new standard will become effective for the Company beginning with the first quarter of 2018. This guidance permits the use of either the retrospective or cumulative effect transition method. The Company is evaluating the effect that FASB ASU 2014-9 will have on its consolidated financial statements and related disclosures. The Company has not yet selected a transition method nor has it determined the effect of the guidance on its ongoing financial reporting.

The Company capitalizes costs related to its PureCloud PlatformSM and certain projects described below for internal use in accordance with FASB Accounting Standards Codification (“ASC”) 350-40, Internal Use Software. Once a solution has reached the development stage, internal and external costs, if direct and incremental, are capitalized until the software is substantially complete and ready for its intended use. The capitalization of costs ceases upon completion of all substantial testing. Costs incurred in the preliminary stages of development, maintenance and training costs are expensed as incurred. During the three and six months ended June 30, 2015, the Company capitalized $5.2 million and $10.8 million, respectively, of costs related to the development of its PureCloud Platform, compared to the capitalization of $2.7 million and $4.5 million during the same periods in 2014. The Company began amortizing the development costs related to PureCloud CollaborateSM during the first quarter of 2015. The Company will begin amortizing the development costs related to PureCloud CommunicateSM and PureCloud EngageSM during the third quarter of 2015. The Company will continue to capitalize development costs related to other services provided under the PureCloud Platform and will begin amortizing such costs once those services are released for general availability.
 
Additionally, the Company is implementing new business systems to meet its internal business needs. The Company has no plans to market such software externally. During the three and six months ended June 30, 2015, the Company capitalized $2.1 million and $3.0 million, respectively, of costs associated with development and implementation of these systems, compared to the capitalization of $0.8 million and $1.4 million during the same periods in 2014.
 
During the three and six months ended June 30, 2015, there were no other material changes to the Company’s significant accounting policies or critical accounting estimates.
 

8



3.
NET LOSS PER SHARE
 
Basic net loss per share is calculated based on the weighted-average number of common shares outstanding in accordance with FASB ASC Topic 260, Earnings per Share. Diluted net income per share is calculated based on the weighted-average number of common shares outstanding plus the effect of dilutive potential common shares. When the Company reports a net loss, the calculation of diluted net loss per share excludes potential common shares as the effect would be anti-dilutive. Potential common shares consist of shares of common stock issuable upon the exercise of stock options and vesting of restricted stock units (“RSUs”). The calculation of diluted net loss per share excludes shares underlying stock options outstanding that would be anti-dilutive. The following table sets forth the calculation of basic and diluted net loss per share (in thousands, except per share amounts):
 
 
Three Months Ended 
 June 30,
 
Six Months Ended 
 June 30,
 
2015
 
2014
 
2015
 
2014
Net loss, as reported (A)
$
(5,084
)
 
$
(6,798
)
 
$
(8,543
)
 
$
(9,362
)
Weighted average shares of common stock outstanding (B)
21,504

 
20,851

 
21,519

 
20,771

Dilutive effect of employee stock options and RSUs

 

 

 

Common stock and common stock equivalents (C)
21,504

 
20,851

 
21,519

 
20,771

Net loss per share:
 
 
 
 
 
 
 
Basic (A/B)
$
(0.24
)
 
$
(0.33
)
 
$
(0.40
)
 
$
(0.45
)
Diluted (A/C)
(0.24
)
 
(0.33
)
 
(0.40
)
 
(0.45
)
 
The Company’s calculation of diluted net loss per share for the three and six months ended June 30, 2015 excludes RSUs and stock options to purchase approximately 269,000 and 370,000 shares of the Company’s common stock, respectively, compared to 969,000 and 1.1 million shares during the same periods in 2014.

4.
INVESTMENTS
 
FASB ASC Topic 820, Fair Value Measurement (“FASB ASC 820”), as amended, defines fair value as the exchange price that would be received for an asset or paid to transfer a liability (an exit price) in the principal or most advantageous market for the asset or liability in an orderly transaction between market participants on the measurement date. FASB ASC 820 also establishes a fair value hierarchy which requires an entity to maximize the use of observable inputs and minimize the use of unobservable inputs when measuring fair value. The standard describes the following three levels of inputs that may be used to measure fair value:
 
Level 1 - Unadjusted quoted prices in active markets that are accessible at the measurement date for identical, unrestricted assets or liabilities.
Level 2 - Observable inputs other than Level 1 prices such as quoted prices for similar assets or liabilities; quoted prices in markets that are not active; or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the assets or liabilities.  
Level 3 - Unobservable inputs that are supported by little or no market activity and that are significant to the fair value of the assets or liabilities.
 
The Company’s short-term investments all mature in less than one year and its long-term investments all mature within three years. Both short-term and long-term investments are considered available for sale. The Company’s assets that are measured at fair value on a recurring basis are classified within Level 1 or Level 2 of the fair value hierarchy. The types of instruments valued based on quoted market prices in active markets include money market securities and U.S government securities. Such instruments are classified within Level 1 of the fair value hierarchy. The Company invests in money market funds that are traded daily and does not adjust the quoted price for such instruments. The types of instruments valued based on quoted prices in less active markets, broker or dealer quotations, or alternative pricing sources with reasonable levels of price transparency include corporate notes, agency bonds, commercial paper and certificates of deposit. Such instruments are classified within Level 2 of the fair value hierarchy. The Company uses consensus pricing, which is based on multiple pricing sources, to value its fixed income investments. 
 

9



The following table sets forth a summary of the Company’s financial assets, classified as cash and cash equivalents, short-term investments and long-term investments on its condensed consolidated balance sheets, measured at fair value as of June 30, 2015 and December 31, 2014 (in thousands):
 
 
 
Fair Value Measurements at June 30, 2015 Using
Description
 
Total
 
Quoted Prices in Active Markets for Identical Assets
(Level 1)
 
Significant Other Observable Inputs
(Level 2)
 
Significant Unobservable Inputs
(Level 3)
Cash & cash equivalents:
 
 
 
 
 
 
 
 
Cash
 
$
119,785

 
$
119,785

 
$

 
$

Money market funds
 
60,155

 
60,155

 

 

Total
 
$
179,940

 
$
179,940

 
$

 
$

Short-term investments:
 
 
 
 
 
 
 
 
Corporate notes
 
$
1,109

 
$

 
$
1,109

 
$

Total
 
$
1,109

 
$

 
$
1,109

 
$

Long-term investments:
 
 
 
 
 
 
 
 
Corporate notes
 
$
3,864

 
$

 
$
3,864

 
$

Total
 
$
3,864

 
$

 
$
3,864

 
$


 
 
Fair Value Measurements at December 31, 2014 Using
Description
 
Total
 
Quoted Prices in Active Markets for Identical Assets
(Level 1)
 
Significant Other Observable Inputs
(Level 2)
 
Significant Unobservable Inputs
(Level 3)
Cash & cash equivalents:
 
 
 
 
 
 
 
 
Cash
 
$
34,452

 
$
34,452

 
$

 
$

Money market funds
 
1,716

 
1,716

 

 

Total
 
$
36,168

 
$
36,168

 
$

 
$

Short-term investments:
 
 
 
 
 
 
 
 
Corporate notes
 
$
19,241

 
$

 
$
19,241

 
$

Commercial paper
 
800

 

 
800

 

Total
 
$
20,041

 
$

 
$
20,041

 
$

Long-term investments:
 
 
 
 
 
 
 
 
U.S. government securities
 
$
1,000

 
$
1,000

 
$

 
$

Corporate notes
 
4,495

 
$

 
4,495

 

Total
 
$
5,495

 
$
1,000

 
$
4,495

 
$

 
5.
ACCOUNTS RECEIVABLE AND CONCENTRATION OF CREDIT RISK
 
The Company evaluates the creditworthiness of its customers and partners on a periodic basis and generally does not require collateral. The Company records unbilled accounts receivable, which represents amounts recognized as revenues for invoices that have not yet been sent to customers. This balance fluctuates depending on the contractual billing milestones and work performed related to projects specified in the contract. When the work performed is ahead of the billing milestones related to a services engagement, unbilled accounts receivable will be recorded. The balance of unbilled accounts receivable recorded within accounts receivable on the condensed consolidated balance sheets as of June 30, 2015 and December 31, 2014 was $9.3 million and $8.0 million, respectively.

10



 
No customer or partner accounted for more than 10% of the Company’s accounts receivable as of June 30, 2015 or December 31, 2014 or for more than 10% of the Company’s revenues for the three and six months ended June 30, 2015 or 2014. The Company’s top five partners collectively represented 14% and 17% of the Company’s accounts receivables balance at June 30, 2015 and December 31, 2014, respectively.
 
6.
STOCK-BASED COMPENSATION
 
Stock Option Plan
 
The Company’s  2006 Equity Incentive Plan, as amended and as assumed by Interactive Intelligence Group, Inc. (the “2006 Plan”) authorizes the Board of Directors or the Compensation Committee, as applicable, to grant incentive and nonqualified stock options, stock appreciation rights, restricted stock, RSUs, performance shares, performance units and other stock-based awards. After adoption of the 2006 Plan by the Company’s shareholders in May 2006, the Company may no longer make any grants under previous plans. At the Company’s 2013 Annual Meeting of Shareholders held on May 22, 2013, the Company’s shareholders approved an amendment to the 2006 Plan which increased the number of shares available for issuance under the 2006 Plan by 2,000,000 shares. A maximum of 9,050,933 shares are available for delivery under the 2006 Plan. The number of shares available under the 2006 Plan is subject to adjustment for certain changes in the Company’s capital structure. The exercise price of options granted under the 2006 Plan is equal to the closing price of the Company’s common stock, as reported by The NASDAQ Global Select Market, on the business day immediately preceding the date of grant. As of June 30, 2015, there were 1,518,622 shares of stock available for issuance for equity compensation awards under the 2006 Plan.

During 2014 and prior, the Company granted RSUs and three types of stock options. The first type of stock option was non-performance-based subject only to time-based vesting, and these stock options were granted by the Company as annual grants to executives, to certain new employees and to newly-elected non-employee directors.  These stock options vest in four equal annual installments beginning one year after the grant date.  The fair value of these option grants is determined on the date of grant and the related compensation expense is recognized for the entire award on a straight-line basis over the requisite service period.
 
The second type of stock option granted by the Company was performance-based subject to cancellation if the specified performance targets are not met. If the applicable performance targets have been achieved, the options will vest in four equal annual installments beginning one year after the performance-related period has ended. The fair value of these stock option grants is determined on the date of grant and the related compensation expense is recognized over the related service period, including the initial period for which the specified performance targets must be met.
 
The third type of stock option granted by the Company was director options granted to non-employee directors annually. These options were similar to the non-performance-based options described above except that the director options vest one year after the grant date. The fair value of these option grants is determined on the date of the grant and the related compensation expense is recognized over one year. These director options were generally granted at the Company’s Annual Meeting of Shareholders during the second quarter of each fiscal year.
 
In 2015, the Company began granting RSUs in lieu of stock options. The Company grants performance-based and non-performance-based RSUs to directors, executives, certain key employees, and certain new employees, and the fair value of the RSUs is determined on the date of grant. Non-performance-based RSUs granted to executives, certain key employees, certain new employees and new non-employee directors vest in four equal annual installments beginning one year after the grant date. Non-performance-based RSUs granted annually to non-employee directors vest in full one year after the grant date. Performance-based RSUs vest in four equal annual installments once the individual has achieved the performance targets. RSUs are not included in issued and outstanding common stock until the shares are vested and settlement has occurred.
 
The 2006 Plan may be terminated by the Company’s Board of Directors at any time.
 

11



Stock-Based Compensation Expense Information
 
The following table summarizes the allocation of stock-based compensation expense related to employee and director stock options and RSUs under FASB ASC Topic 718, Compensation – Stock Compensation (“FASB ASC 718”) for the three and six months ended June 30, 2015 and 2014 (in thousands):
 
 
Three Months Ended 
 June 30,
 
Six Months Ended 
 June 30,
 
2015
 
2014
 
2015
 
2014
Stock-based compensation expense by category:
 
 
 
 
 
 
 
Costs of recurring revenues
$
532

 
$
367

 
$
986

 
$
674

Costs of services revenues
164

 
115

 
293

 
221

Sales and marketing
1,154

 
1,037

 
1,715

 
2,133

Research and development
963

 
1,352

 
1,782

 
2,306

General and administrative
1,063

 
825

 
2,093

 
1,602

Total stock-based compensation expense
$
3,876

 
$
3,696

 
$
6,869

 
$
6,936

Effect of stock-based compensation expense on net loss per share:
 
 
 
 
 
 
 
Basic
$
(0.18
)
 
$
(0.18
)
 
$
(0.32
)
 
$
(0.33
)
Diluted
(0.18
)
 
(0.18
)
 
(0.32
)
 
(0.33
)
 
During the three and six months ended June 30, 2015, the Company capitalized $570,000 and $1.2 million, respectively, of stock-based compensation expense related to capitalized software. No stock-based compensation expenses were capitalized during the three and six months ended June 30, 2014.

Stock Option and RSU Valuation
 
The Company estimated the fair value of stock options using the Black-Scholes valuation model.

12



 
There were no stock options granted during the first six months of 2015. The weighted-average estimated per option value of non-performance-based and performance-based options granted under the 2006 Plan during the six months ended June 30, 2014 used the following assumptions:
 
 
Six Months Ended 
 June 30,
Valuation assumptions for non-performance-based options:
2014
Dividend yield
%
Expected volatility
60.89
%
Risk-free interest rate
1.17
%
Expected life of option (in years)
4.00

 
 
 
Six Months Ended 
 June 30,
Valuation assumptions for performance-based options:
2014
Dividend yield
%
Expected volatility
61.00
%
Risk-free interest rate
1.39
%
Expected life of option (in years)
4.50

 
 
 
Six Months Ended 
 June 30,
Valuation assumptions for annual director options:
2014
Dividend yield
%
Expected volatility
61.70
%
Risk-free interest rate
1.17
%
Expected life of option (in years)
4.00

 
RSUs are valued using the fair market value of the Company’s stock on the date of grant and expense is recognized on a straight line basis taking into account an estimated forfeiture rate.
 
Stock Option and RSU Activity
 
The following table sets forth a summary of stock option activity for the six months ended June 30, 2015:
 
Options
 
Weighted-Average Exercise Price
Balances, beginning of year
1,350,799

 
$
32.95

Options granted

 

Options exercised
(119,484
)
 
18.17

Options cancelled, forfeited or expired
(17,374
)
 
44.90

Options outstanding
1,213,941

 
34.23

Option price range
$ 6.66 - 66.39

 
 
Weighted-average fair value of options granted
$

 
 
Options exercisable
882,635

 
$
29.89



13



The following table sets forth information regarding the Company’s stock options outstanding and exercisable as of June 30, 2015:
 
 
 
 
 
 
 
Options Outstanding
 
Options Exercisable
Range of Exercise
Prices
 
Number
 
Weighted-
Average
Remaining
Contractual
Life
 
Weighted
Average
Exercise
Price
 
Number
 
Weighted
Average
Exercise
Price
$
6.66

 
 
$
18.90

 
51,225

 
0.91
 
$
13.17

 
51,225

 
$
13.17

19.66

 
 
19.66

 
220,630

 
0.71
 
19.66

 
220,630

 
19.66

19.77

 
 
22.92

 
4,500

 
2.05
 
22.05

 
3,250

 
21.71

24.50

 
 
24.50

 
227,400

 
2.73
 
24.50

 
149,900

 
24.50

25.00

 
 
30.92

 
72,250

 
2.82
 
26.83

 
55,500

 
26.45

32.33

 
 
32.33

 
182,250

 
1.74
 
32.33

 
176,625

 
32.33

32.53

 
 
37.76

 
60,500

 
2.39
 
33.36

 
45,500

 
33.23

39.97

 
 
39.97

 
144,186

 
3.77
 
39.97

 
61,252

 
39.97

48.12

 
 
66.21

 
87,000

 
4.39
 
50.30

 
81,750

 
49.33

66.39

 
 
66.39

 
164,000

 
4.69
 
66.39

 
37,003

 
66.39

Total shares/average price
 
1,213,941

 
2.63
 
$
34.23

 
882,635

 
$
29.89

 
The total intrinsic value of options exercised during the quarter ended ended June 30, 2015 was $3.0 million. The aggregate intrinsic value of options outstanding as of June 30, 2015 was $16.5 million and the aggregate intrinsic value of options currently exercisable as of June 30, 2015 was $14.1 million. The aggregate intrinsic value represents the total intrinsic value, based on the Company’s closing stock price per share of $44.47 as of June 30, 2015, which would have been realized by the option holders had all option holders exercised their options as of that date. The total number of in-the-money options exercisable as of June 30, 2015 represented approximately 763,882 shares with a weighted average exercise price of $26.04.
 
As of June 30, 2015, there was $6.1 million of total unrecognized compensation expense related to non-vested stock options. This expense is expected to be recognized over the weighted average remaining vesting period of 1.71 years.
 
The following table sets forth a summary of RSU activity for the six months ended June 30, 2015:
 
Awards
 
Weighted-
Average Grant
Date Price
Balances, beginning of year
592,364

 
$
50.24

RSUs granted
439,399

 
43.23

RSUs vested
(218,888
)
 
46.47

RSUs forfeited
(25,531
)
 
52.14

RSUs outstanding
787,344

 
47.31

 
As of June 30, 2015, there was $34.7 million of total unrecognized compensation expense related to non-vested RSUs. This expense is expected to be recognized over the weighted average remaining vesting period of 2.69 years.


14



7.
INCOME TAXES

The Company’s effective tax rate, without the effect of discrete items, for the three and six months ended June 30, 2015 was 0.9% and (7.5)%, respectively, compared to 40.5% and 41.0%, respectively, for the same periods in 2014.  During the three months ended June 30, 2015, the Company recorded $29,000 of expense related to discrete items. During the six months ended June 30, 2015, the Company recorded a net credit of $1.7 million related to discrete items, including a net credit of $1.9 million recorded during the first quarter of 2015 to correct an error in the Company's valuation reserve for deferred tax assets. The error is not considered material to the current or previously reported results. During the six months ended June 30, 2014, the Company recorded a $150,000 credit related to a discrete item, with no discrete items recorded during the three months ended June 30, 2014. With the effects of these discrete items, the Company’s effective tax rate was (11.7)% and 10.4% for the three and six months ended June 30, 2015, compared to 40.5% and 42.0% for the three and six months ended June 30, 2014. The Company’s effective tax rate for the three and six months ended June 30, 2015 was lower than the federal statutory tax rate of 35.0% primarily due to the allocation of book operating results between the US and foreign entities and the impact of permanent tax differences on pre-tax operating results during the three and six months ended June 30, 2015.    
 
8.
COMMITMENTS AND CONTINGENCIES
Legal Proceedings
 
From time to time, the Company has received notification from competitors and other technology providers claiming that the Company’s technology infringes upon their proprietary rights. The Company cannot assure you that these matters can be resolved amicably without litigation, or that the Company will be able to enter into licensing arrangements on terms and conditions that would not have a material adverse effect on its business, financial condition or results of operations.
 
From time to time, the Company is also involved in certain legal proceedings in the ordinary course of conducting its business. While the ultimate liability pursuant to these actions cannot currently be determined, the Company believes these legal proceedings will not have a material adverse effect on its financial position or results of operations. Litigation, in general, and intellectual property litigation, in particular, can be expensive and disruptive to normal business operations. Moreover, the results of complex legal proceedings are difficult to predict.
 
Guarantees
The Company provides indemnifications of varying scope and amount to certain customers against claims of intellectual property infringement made by third parties arising from the use of its solutions. The Company’s direct software license agreements include certain provisions for indemnifying customers, in material compliance with their license agreement, against liabilities if the Company’s software products infringe upon a third party's intellectual property rights, over the life of the agreement. There is no maximum potential amount of future payments set under the guarantee. However, the Company may at any time and at its option and expense:  (i) procure the right of the customer to continue to use the Company’s software that may infringe a third party’s rights; (ii) modify its software so as to avoid infringement; or (iii) require the customer to return its software and refund the customer the fee actually paid by the customer for its software less depreciation based on a five-year straight-line depreciation schedule. The customer’s failure to provide timely notice or reasonable assistance will relieve the Company of its obligations under this indemnification to the extent that it has been actually and materially prejudiced by such failure. To date, the Company has not incurred, nor does it expect to incur, any material related costs and, therefore, has not reserved for such liabilities, in accordance with FASB ASC Topic 460, Guarantees.  
The Company’s software license agreements also include a warranty that its software products will substantially conform to its software user documentation for a period of one year, provided the customer is in material compliance with the software license agreement. To date, the Company has not incurred any material costs associated with these product warranties, and as such, has not reserved for any such warranty liabilities in its operating results.
Lease Commitments
 
The Company’s world headquarters are located in approximately 425,000 square feet of space in four office buildings in Indianapolis, Indiana. In May 2014, the Company entered into new separate lease agreements with Duke Realty Limited Partnership for three of the office buildings, one of which expires in March 2018 and two of which expire on or after June 30, 2025. Also in May 2014, the Company entered into a lease agreement with Duke Construction Limited Partnership to expand its world headquarters to include a fourth, build-to-suit office building in Indianapolis, Indiana.  The construction of the fourth office building was completed in June 2015 and the lease term expires in June 2025.


15



The following amounts set forth in the table are as of June 30, 2015 (in thousands): 
 
 
Payments Due by Period
 
Total
 
Less than
1 Year
 
1-3 Years
 
3-5 Years
 
More than
5 Years
Contractual Obligations
 
 
 
 
 
 
 
 
 
Convertible notes
$
159,405

 
$
1,905

 
$
3,750

 
$
153,750

 
$

Operating lease obligations
98,520

 
7,532

 
26,516

 
18,884

 
45,588

Purchase obligations
12,426

 
6,005

 
6,421

 

 

Other obligations
1,702

 

 

 
1,702

 

Total
$
272,053

 
$
15,442

 
$
36,687

 
$
174,336

 
$
45,588

 
As set forth in the Contractual Obligations table, the Company has operating lease obligations and purchase obligations that are not recorded in its consolidated financial statements. The operating lease obligations represent future payments on leases classified as operating leases and disclosed pursuant to FASB ASC Topic 840, Leases (“FASB ASC 840”). The obligations include the operating leases of the Company’s world headquarters, some of which extend to the year 2025, and the leases of several other locations for its offices in the United States and 20 other countries with initial lease terms of up to five years. The Company rents office space for sales, services, development and international offices under month-to-month leases. In accordance with FASB ASC 840, rental expense is recognized ratably over the lease period, including those leases containing escalation clauses.

The convertible notes obligation set forth in the Contractual Obligations table includes principal payments and estimated interest payments based on the terms of the Company's 1.25% convertible senior notes due 2020.
 
Other Contingencies
 
The Company has received and may continue to receive certain payroll tax credits and real estate tax abatements that were granted to the Company based upon specified growth projections.  If the Company’s actual performance is less than those projections, the Company may be subject to repayment of some or all of the tax credits or payment of additional real estate taxes in the case of the abatements.  The Company does not believe that it will be subject to payment of any money related to these taxes; however, the Company cannot provide assurance as to the outcome.
 
9.
ACQUISITIONS

OrgSpan Acquisition
 
On May 14, 2014, the Company entered into a stock purchase agreement and acquired OrgSpan, Inc. (“OrgSpan”), a privately held provider of cloud-based enterprise social communications solutions.  The Company purchased OrgSpan to leverage technology that provided efficient deployment of the Company’s PureCloud Platform. As previously disclosed, Donald E. Brown, the Company’s Chairman of the Board, President and Chief Executive Officer, was a founder and majority stockholder of OrgSpan.  The Company purchased OrgSpan for approximately $14.1 million, partially funded with cash on hand, which included the repayment of OrgSpan’s outstanding debt of approximately $8.0 million. OrgSpan’s outstanding debt consisted primarily of operating loans provided by Dr. Brown bearing interest at a rate of 4.25% per annum. Approximately $1.4 million in cash was paid to OrgSpan’s stockholders (other than Dr. Brown) and to holders of vested OrgSpan stock options. In exchange for his shares of OrgSpan stock, Dr. Brown has the right to receive an aggregate of 98,999 shares of the Company’s common stock (the “Restricted Shares”), representing approximately $4.7 million of the purchase price, which Restricted Shares vest and are to be issued by the Company upon the achievement of certain performance-based conditions tied to the launch and sales of the Company’s PureCloud Platform, which incorporates certain OrgSpan products and technology. The difference between the $15.6 million purchase price previously disclosed in the Form 8-K filed on May 14, 2014 and the $14.1 million noted above is a result of the difference in the value of the 98,999 Restricted Shares received by Dr. Brown for accounting purposes. The Company also retained 38 OrgSpan employees as part of the transaction.


16



With the first commercial release of its PureCloud Platform in June 2015, the Company met the first performance-based condition for the Restricted Shares set forth in the stock purchase agreement. As a result, the Company issued 32,999 of the Restricted Shares to Dr. Brown during July 2015, which shares were not registered under the Securities Act of 1933, as amended (the "Securities Act"), in reliance upon an exemption from registration provided by Section 4(a)(2) under the Securities Act. Any additional Restricted Shares issued to Dr. Brown will also be unregistered.

The acquisition was accounted for using the acquisition method of accounting in accordance with FASB ASC Topic 805, Business Combinations (“FASB ASC 805”). The results of OrgSpan’s operations were included in the Company’s condensed consolidated financial statements commencing on the acquisition date.

The purchase price allocations for the OrgSpan transaction were prepared by the Company’s management utilizing a third-party valuation report, which was prepared in accordance with the provisions of FASB ASC 805, and other tools available to the Company, including conversations with OrgSpan’s management and historical data from the Company’s other acquisitions. The following table summarizes the fair value of the intangible and other assets acquired and liabilities assumed at the date of the acquisition (in thousands):
 
 
May 1, 2014
Cash and cash equivalents
$
61

Prepaid expenses
54

Property and equipment, net
144

Intangible assets, net
5,766

Goodwill
8,202

Total assets acquired
14,227

Accrued accounts payable
(5
)
Other current liabilities
(44
)
Other long-term liabilities
(128
)
Net assets acquired
$
14,050

 
Professional fees related to this acquisition and recognized as of June 30, 2015 totaled $613,000, and included transaction costs such as legal, accounting, and valuation services, which were expensed as incurred. These costs are included within general and administrative expenses on the condensed consolidated statements of operations for the periods incurred. All of these costs were incurred and recognized during 2014.
 
The premium paid over the fair value of the net assets acquired in the purchase, or goodwill, was primarily attributed to OrgSpan’s existing trained workforce. The goodwill is expected to be deductible for tax purposes, as the Company made a Section 338(h)(10) election for this acquisition.
 
Intangible assets acquired resulting from this acquisition consisted of technology, which is amortized on a straight-line basis. The following sets forth the current net book value of technology acquired and its original economic useful life (dollars in thousands):
 
 
As of June 30, 2015
 
 
 
Gross Amount
 
Accumulated
Amortization
 
Net Amount
 
Economic
Useful Life
(in years)
Technology
$
5,766

 
$
673

 
$
5,093

 
10

Pro Forma Results
 
The Company has not furnished pro forma financial information related to its acquisition of OrgSpan because such information is not material individually or in the aggregate to the overall financial results of the Company.


17



10.
DERIVATIVES
 
The Company enters into derivative contracts to mitigate its foreign currency risk associated with transacting business internationally.  The Company uses foreign currency forward contracts to hedge the revaluation exposure of its net monetary assets and liabilities including cash, accounts receivable, accounts payable and certain intercompany payables and receivables.  These hedges are not designated under GAAP, and all realized and unrealized gains and losses are recorded as incurred within other income (expense) on the Company’s condensed consolidated statements of operations.  The objective is to offset the gains and losses on the underlying exposures with the gains and losses from the forward contracts.  The Company’s hedging policy prohibits entering into hedge contracts that are speculative in nature.

The Company records the fair value of its outstanding hedge contracts in other current assets and accrued liabilities depending upon the market value of the forward contracts at each balance sheet date.  The following table summarizes the notional amount and fair value of the Company’s outstanding currency contracts at June 30, 2015 and December 31, 2014, respectively (in thousands):
 
 
USD Equivalent Notional Amount
 
June 30,
2015
 
December 31,
2014
Euro
$
3,001

 
$
3,041

US Dollar
1,635

 
600

Japanese Yen
1,060

 

Swedish Krona
283

 
249

Australian Dollar

 
738

Total
$
5,979

 
$
4,628

 
 
 
 
 
Fair Value USD (1)
 
June 30,
2015
 
December 31,
2014
Derivative Asset
$
51

 
$
17

___________
(1)
The fair value measurement of these derivative contracts falls within Level 2 of the fair value hierarchy as defined in FASB ASC 820. See Note 4 - Investments for further information.
 
During the three and six months ended June 30, 2015, the Company recorded a hedging loss of $57,000 and a hedging gain of $418,000, respectively, compared to hedging losses of $208,000 and $387,000 for the same periods last year.

In May 2015, the Company issued $150 million aggregate principal amount of its 1.25% convertible senior notes (the "Notes") due June 1, 2020, unless earlier purchased by the Company or converted. In connection with the pricing of the Notes, the Company entered into privately-negotiated capped call transactions (the "capped call transactions") with each of Morgan Stanley & Co. LLC, JPMorgan Chase Bank, National Association, London Branch and Royal Bank of Canada. The capped call transactions cover, subject to anti-dilution adjustments substantially similar to those applicable to the Notes, the number of shares of the Company's common stock that underlie the Notes. The Company used approximately $12.8 million of the net proceeds from the issuance of the Notes to pay the cost of the capped call transactions. The strike price of the purchased call option is the same as the initial conversion price per share of the Notes of $61.24. The capped call transactions have an initial cap price of $79.38 per share. These capped call transactions are recorded within equity on the condensed consolidated balance sheet as of June 30, 2015 and are not remeasured as long as they continue to meet the conditions for equity classification.


11.
CONVERTIBLE NOTES

In May 2015, the Company issued $150 million aggregate principal amount of its Notes due June 1, 2020, unless earlier purchased by the Company or converted. Interest is payable semi-annually, in arrears, on June 1 and December 1 of each year.


18



The Notes were sold in a private placement under a purchase agreement entered into by and among the Company and Morgan Stanley & Co. LLC, J.P. Morgan Securities LLC and RBC Capital Markets, LLC, as representatives of the several initial purchasers named therein, for resale to qualified institutional buyers as defined in, and in reliance on, Rule 144A under the Securities Act.

The Notes are governed by an indenture between the Company, as issuer, and U.S. Bank National Association, as trustee (the "indenture"). The Notes are unsecured and do not contain any financial covenants or any restrictions on the payment of dividends or the incurrence of senior debt or other indebtedness. In connection with the offering of the Notes, the Company and its directors and executive officers agreed to be subject to a 90-day lock-up that restricts their ability to offer, pledge, sell, transfer or otherwise dispose of shares of the Company's common stock through August 17, 2015.

If converted, holders of the Notes will receive, at the Company's election, cash, shares of the Company's common stock, or a combination of cash and shares. The initial conversion terms are as follows:
 
 
Initial Conversion
Rate per $1,000
Principal Amount
 
Initial
Conversion
Price per
Share
1.25% Convertible Senior Notes
 
16.3303

 
$
61.24


Throughout the term of the Notes, the conversion rate may be adjusted upon the occurrence of certain events. Except for certain circumstances set forth in the indenture, holders of the Notes will not receive any cash payment representing accrued and unpaid interest upon conversion of a Note. Accrued but unpaid interest will be deemed to be paid in full upon conversion rather than canceled, extinguished or forfeited.

Holders may convert the Notes under the following circumstances:
during any calendar quarter commencing after the calendar quarter ending on September 30, 2015 (and only during such calendar quarter), if the last reported sale price of the Company's common stock for at least 20 trading days (whether or not consecutive) during a period of 30 consecutive trading days ending on the last trading day of the immediately preceding calendar quarter is greater than or equal to 130% of the conversion price on each applicable trading day;
during the five business day period after any 5 consecutive trading day period (the ‘‘measurement period’’) in which the trading price (as defined below) per $1,000 principal amount of Notes for each trading day of the measurement period was less than 98% of the product of the last reported sale price of the Company's common stock and the conversion rate on each such trading day;
upon the occurrence of specified corporate transactions pursuant to the indenture; or
at any time on or after March 3, 2020.

Holders of the Notes have the right to require the Company to repurchase for cash all or a portion of the Notes prior to maturity upon the occurrence of a fundamental change, including, among other things, a change of control, at a purchase price equal to 100% of the principal amount of the Notes to be repurchased plus accrued and unpaid interest to, but excluding, the fundamental change repurchase date. In addition, following certain corporate transactions that constitute a fundamental change, the Company is required to increase the conversion rate for a holder who elects to convert the Notes in connection with such change of control.

In connection with the pricing of the Notes, the Company entered into capped call transactions. The capped call transactions cover, subject to anti-dilution adjustments substantially similar to those applicable to the Notes, the number of shares of the Company's common stock that underlie the Notes. The Company used approximately $12.8 million of the net proceeds from the issuance of the Notes to pay the cost of the capped call transactions. The strike price of the purchased call option is the same as the initial conversion price per share of the Notes of $61.24. The capped call transactions have an initial cap price of $79.38 per share. These capped call transactions are recorded within equity on the condensed consolidated balance sheet as of June 30, 2015 and are not remeasured as long as they continue to meet the conditions for equity classification.


19



In accounting for the issuances of the Notes, the Company separated the Notes into liability and equity components. The carrying amount of the liability component was calculated by measuring the fair value of a similar liability that does not have an associated convertible feature. The carrying amount of the equity component representing the conversion option was determined by deducting the fair value of the liability component from the par value of the Notes as a whole. The excess of the principal amount of the liability component over its carrying amount (“convertible notes discount”) is amortized to interest expense over the term of the Notes using the effective interest rate method. The equity component is not remeasured as long as it continues to meet the conditions for equity classification.
  
 
Par Value Outstanding
 
Equity
Component Recorded at Issuance
 
 
 
Liability Component of Par Value as of
(In thousands)
 
June 30, 2015
 
December 31, 2014
1.25% Convertible Senior Notes
 
$
150,000

 
$
31,756

 
(1)
 
$
114,930

 
$

___________ 
(1) This amount represents the equity component recorded at the initial issuance of the Notes.

In accounting for the transaction costs related to the issuance of the Notes, the Company allocated the total amount incurred to the liability and equity components based on their relative values. Transaction costs attributable to the liability component are being amortized to expense using the effective interest rate method over the term of the Notes, and transaction costs attributable to the equity component were netted with the equity component in shareholders’ equity.

The Notes consisted of the following (in thousands):
 
 
 
As of
 
 
June 30, 2015
 
December 31, 2014
Liability component:
 
 
 
 
1.25% Convertible Senior Notes (1)
 
$
150,000

 
$

Less: convertible notes discount, net (2)
 
(31,301
)
 

Less: convertible notes issuance costs (2)
 
(3,769
)
 

Net carrying amount
 
$
114,930

 
$

___________ 
(1) The effective interest rate of the Notes is 6.25%. The interest rate is based on the interest rates of similar liabilities at the time of issuance that did not have an associated convertible feature.
(2) Included in the condensed consolidated balance sheet as of June 30, 2015 within convertible notes and is amortized over the term of the Notes using the effective interest rate method.

The total estimated fair value of the Notes at June 30, 2015 was $145.7 million. The fair value was determined based on inputs that are observable in the market (Level 2) and was based on the closing trading price per $100 of the Notes as of the last day of trading for the second quarter of 2015.

Based on the closing price of the Company’s common stock of $44.47 on June 30, 2015, the if-converted value of the Notes fell below the principal amount by approximately $41.1 million. Based on the terms of the Notes, the Notes were not convertible for the three months ended June 30, 2015.


20



Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations.
 
The following Management’s Discussion and Analysis of Financial Condition and Results of Operations is intended to provide our investors with an understanding of our past performance, our financial condition and our prospects and should be read in conjunction with other sections of this Quarterly Report on Form 10-Q. Investors should carefully review the information contained in this report under Part II, Item 1A “Risk Factors” and in the Part I, Item 1A “Risk Factors” section of our Annual Report on Form 10-K for the fiscal year ended December 31, 2014. The following will be discussed and analyzed:

Forward-Looking Information
Overview
Revenue, Order Trends, Outlook and Business Highlights
Comparison of Three and Six Months Ended June 30, 2015 and 2014
Liquidity and Capital Resources
Critical Accounting Policies and Estimates

Forward-Looking Information
 
Certain statements in this Quarterly Report on Form 10-Q contain “forward-looking” information (as defined in the Private Securities Litigation Reform Act of 1995, Section 27A of the Securities Act of 1933, as amended (the “Securities Act”) and Section 21E of the Securities Exchange Act of 1934, as amended (the “Exchange Act”)) that involves risks and uncertainties which may cause actual results to differ materially from those predicted in the forward-looking statements. Forward-looking statements can often be identified by the use of such verbs as “expects,” “anticipates,” “believes,” “intend,” “plan,” “may,” “should,” “will,” “would,” “will be,” “will continue,” “will likely result,” or similar verbs or conjugations of such verbs. This forward-looking information includes but is not limited to statements regarding our plans, objectives, expectations, intentions, future financial performance (including our outlook for 2015), future financial condition and other statements that are not historical facts. If any of our assumptions on which the statements are based prove incorrect or should unanticipated circumstances arise, our actual results could materially differ from those anticipated by such forward-looking statements. The differences could be caused by a number of factors or combination of factors, including, but not limited to, worldwide economic conditions and their impact on customer purchasing decisions; rapid technological changes and competitive pressures in the industry; our profitability; our ability to manage successfully our growth; to meet debt service requirements; to manage successfully our increasingly complex third-party relationships resulting from the software and hardware components being licensed or sold with our solutions; to maintain successful relationships with certain suppliers which may be impacted by the competition in the technology industry; to maintain successful relationships with our current and any new partners; to maintain and improve our current products; to develop new products; to protect our proprietary rights and sensitive customer information adequately; to successfully integrate acquired businesses and to improve our brand and name recognition, as well as other factors set forth in our Securities and Exchange Commission (“SEC”) filings.
 
Overview
 
We are a global provider of software and cloud services for customer engagement, unified communications and collaboration. We are a recognized leader in the worldwide contact center market, where our software applications provide a range of inbound and outbound communications functionality. We offer three types of solutions for our customers' needs: on-premises, single-tenant cloud and multi-tenant cloud. Our customers select the delivery model that best meets their needs. Our solutions are used by businesses and organizations in various industries, including teleservices, insurance, banking, accounts receivable management, utilities, healthcare, retail, technology, government and business services. We continue to invest in the development of our technology, particularly in our next generation cloud communication platform, Interactive Intelligence PureCloud (“PureCloud”). Our PureCloud PlatformSM is a multi-tenant, single instance platform that leverages Amazon Web Services (“AWS”) technology. Our PureCloud CollaborateSM service was released in March 2015, and our PureCloud CommunicateSM and PureCloud EngageSM services were released in June 2015.
 
For further information on our business and the products and services we offer, refer to the Part I, Item 1 “Business” section of our Annual Report on Form 10-K for the year ended December 31, 2014.


21



Our management monitors certain key measures to assess our financial results. In particular, we track trends in on-premises and cloud subscription orders and contracted professional services from quarter to quarter and in comparison to the prior year actual results and current year projected amounts. We also review leading market indicators to identify trends in economic conditions. In addition to orders and revenues, management reviews costs of revenue, operating expenses and staffing levels to ensure we are managing new expenditures and controlling costs. For additional discussions regarding trends, see “Revenue,  Order Trends, Outlook and Acquisition Highlights” and “Comparison of Three and Six Months Ended June 30, 2015 and 2014” below.
 
Our management also monitors diluted earnings per share (“EPS”), a key measure of performance also used by analysts and investors, based on accounting principles generally accepted in the United States of America (“GAAP”). In addition to measures based on GAAP, our management monitors non-GAAP operating income and margin, non-GAAP net income and non-GAAP EPS to analyze our business. These non-GAAP measures include revenue which was not recognized on a GAAP basis due to purchase accounting adjustments, exclude non-cash stock-based compensation expense, certain acquisition-related expenses, the amortization of certain intangible assets related to acquisitions and the amortization of the convertible notes discount and issuance costs, and adjust for non-GAAP income tax expense. These measures are not in accordance with, or an alternative for, GAAP, and may be different from non-GAAP measures used by other companies. Stock-based compensation expense, amortization of intangibles related to acquisitions and amortization of the convertible notes discount and issuance costs are non-cash, and non-GAAP income tax expense is pro forma based on non-GAAP earnings. We believe that the presentation of non-GAAP results, when shown in conjunction with corresponding GAAP measures, provides useful information to management and investors regarding financial and business trends related to our results of operations. Further, our management believes that these non-GAAP measures improve management’s and investors’ ability to compare our financial performance with other companies in the technology industry. Because stock-based compensation expense, certain acquisition-related expenses, amortization of the convertible notes discount and issuance costs and amortization of intangibles related to acquisitions amounts can vary significantly between companies, it is useful to compare results excluding these amounts. Our management also reviews financial statements that exclude stock-based compensation expense, certain acquisition-related expenses, amortization of intangibles related to acquisitions, amortization of the convertible notes discount and issuance costs and pro forma income tax expense for our internal budgets.


22



Reconciliations of these non-GAAP measures to the most directly comparable GAAP measures are included below (in thousands, except per share amounts):
 
 
Three Months Ended 
 June 30,
 
Six Months Ended 
 June 30,
 
2015
 
2014
 
2015
 
2014
Net loss, as reported
$
(5,084
)
 
$
(6,798
)
 
$
(8,543
)
 
$
(9,362
)
Purchase accounting adjustments:
 
 
 
 
 
 
 
Increase to revenues
3

 
5

 
6

 
10

Reduction of operating expenses:
 
 
 
 
 
 
 
Customer relationships
389

 
431

 
784

 
858

Acquired technology
177

 
137

 
354

 
186

Non-compete agreements
53

 
45

 
106

 
90

Acquisition costs

 
600

 
1

 
600

Total
622

 
1,218

 
1,251

 
1,744

Non-cash stock-based compensation expense:
 
 
 
 
 
 
 
Costs of recurring revenues
532

 
367

 
986

 
674

Costs of services revenues
164

 
115

 
293

 
221

Sales and marketing
1,154

 
1,037

 
1,715

 
2,133

Research and development
963

 
1,352

 
1,782

 
2,306

General and administrative
1,063

 
825

 
2,093

 
1,602

Total
3,876

 
3,696

 
6,869

 
6,936

Amortization of convertible notes discount and issuance costs
512

 

 
512

 

Non-GAAP income tax expense adjustment
381

 
(1,815
)
 
(645
)
 
(3,410
)
Non-GAAP net income (loss)
$
307

 
$
(3,699
)
 
$
(556
)
 
$
(4,092
)
 
 
 
 
 
 
 
 
Operating loss, as reported
$
(3,761
)
 
$
(11,513
)
 
$
(8,532
)
 
$
(16,326
)
Purchase accounting adjustments
622

 
1,218

 
1,251

 
1,744

Non-cash stock-based compensation expense
3,876

 
3,696

 
6,869

 
6,936

Non-GAAP operating income (loss)
$
737

 
$
(6,599
)
 
$
(412
)
 
$
(7,646
)
 
 
 
 
 
 
 
 
Diluted loss per share, as reported
$
(0.24
)
 
$
(0.33
)
 
$
(0.40
)
 
$
(0.45
)
Purchase accounting adjustments
0.03

 
0.06

 
0.06

 
0.08

Non-cash stock-based compensation expense
0.18

 
0.18

 
0.32

 
0.33

Amortization of convertible notes discount and issuance costs
0.02

 

 
0.02

 

Non-GAAP income tax expense adjustment
0.02

 
(0.09
)
 
(0.03
)
 
(0.16
)
Non-GAAP diluted income (loss) per share
$
0.01

 
$
(0.18
)
 
$
(0.03
)
 
$
(0.20
)



23



Revenue, Order Trends, Outlook and Business Highlights
 
The tables below show our total revenues (in millions) for the most recent five quarters and the years ended December 31, 2014, 2013 and 2012 and the percentage change over the prior year period, and a summary of on-premises orders received and cloud subscription contracted annual recurring revenue (“CARR”) during the three and six months ended June 30, 2015 and 2014. CARR is the annualized dollar value of cloud subscription revenues from contracts signed during the applicable period.
 
Period
Revenues
 
Year-over-Year Growth %
Three Months Ended:
 
 
 
June 30, 2015
$
96.3

 
21
%
March 31, 2015
89.5

 
13

December 31, 2014
92.6

 
2

September 30, 2014
89.5

 
15

June 30, 2014
79.8

 
5

 
 
 
 
Year Ended December 31:
 
 
 
2014
$
341.3

 
7
%
2013
318.2

 
34

2012
237.4

 
13

 
On-Premises Orders and Cloud Subscription Contracted Annual Recurring Revenue (CARR)
 
 
Three Months Ended 
 June 30,
 
 
Six Months Ended 
 June 30,
 
 
2015
 
2014
 
 
2015
 
2014
 
Increase (decrease) in dollar amount from prior year period:
 
 
 
 
 
 
 
 
 
On-premises orders
14
%
 
(17
)%
 
 
17
 %
 
(16
)%
 
Cloud subscription CARR
2
%
(1)
(31
)%
(2)
 
(6
)%
(3)
4
 %
(4)
Number of new on-premises customers
42

 
44

 
 
77

 
81

 
Number of new cloud subscription customers
26

 
26

 
 
52

 
43

 
Total orders greater than $250,000
38

 
39

 
 
78

 
73

 
______
(1)
Includes one large contract signed in the second quarter of 2014. Excluding this contract, our year-over-year cloud subscription CARR growth was 51% for the three months ended June 30, 2015.
(2)
Includes one large contract signed in the second quarter of 2013 and one large contract signed in the second quarter of 2014. Excluding these contracts, our year-over-year cloud subscription CARR growth was 15% for the three months ended June 30, 2014.
(3)
Includes two large contracts signed in the first quarter of 2014 and one large contract signed in the second quarter of 2014. Excluding these contracts, our year-over-year cloud subscription CARR growth was 48% for the six months ended June 30, 2015.
(4)
Includes one large contract signed in the second quarter of 2013, two large contracts signed in the first quarter of 2014 and one large contract signed in the second quarter of 2014. Excluding these contracts, our year-over-year cloud subscription CARR growth was 26% for the six months ended June 30, 2014.
 

24



Geographic Mix
 
The following table shows the percentage of on-premises orders and cloud subscription CARR derived from each of our geographic regions for the periods presented:
 
 
Three Months Ended June 30,
 
Six Months Ended 
 June 30,
 
2015
 
2014
 
2015
 
2014
On-premises orders:
 
 
 
 
 
 
 
     Americas
65
%
 
63
%
 
70
%
 
69
%
     Europe, Middle East, and Africa
26

 
27

 
24

 
23

     Asia-Pacific
9

 
10

 
6

 
8

 
 
 
 
 
 
 
 
Cloud subscription CARR:
 
 
 
 
 
 
 
     Americas
66
%
 
77
%
 
70
%
 
80
%
     Europe, Middle East, and Africa
30

 
20

 
21

 
15

     Asia-Pacific
4

 
3

 
9

 
5


Foreign Currency Impact on Profitability

Due to the continued strengthening of the US dollar against international currencies, we recognized $3.8 million and $5.7 million less in revenue for the three and six months ended June 30, 2015, respectively, than we would have utilizing foreign exchange rates in effect during the prior year periods. Since we operate in many international locations, the year-over-year change in foreign exchange rates positively impacted the expenses we recorded for the three and six months ended June 30, 2015, resulting in a net negative impact on operating income of $600,000 and $650,000 for the three and six months ended June 30, 2015, respectively.

Outlook for 2015
 
As our business continues to shift towards the licensing of cloud solutions, and revenues related to these licenses are recognized over the contract period, we have reported and may continue to report periods of operating losses. We are currently projecting a non-GAAP net operating loss for 2015 of approximately $4 to $5 million, reflecting the continued increase of cloud orders, as well as increases in investments in developing and deploying our cloud solution and increased spending to further expand our sales and marketing efforts through the remainder of 2015. There can be no assurance that our outlook for 2015 as provided in our Annual Report on Form 10-K for the year ended December 31, 2014, and as modified above or otherwise, will be achieved, and actual results may be materially and adversely different from our current projections. 
 
Acquisitions
 
On May 14, 2014, we entered into a stock purchase agreement and acquired OrgSpan, Inc. (“OrgSpan”), a privately held provider of cloud-based enterprise social communications solutions.  We purchased OrgSpan for approximately $14.1 million, partially funded with cash on hand and partially with restricted shares of our common stock. We also retained 38 OrgSpan employees as part of the transaction. See Note 9 of the Notes to Condensed Consolidated Financial Statements in Part I, Item 1 of this Quarterly Report on Form 10-Q for further information on our OrgSpan acquisition.

Convertible Notes Issuance

In May 2015, we issued $150 million aggregate principal amount of 1.25% convertible senior notes (the "Notes") due June 1, 2020, unless earlier purchased by us or converted. Interest is payable semi-annually, in arrears, on June 1 and December 1 of each year. See Note 11 of Notes to Condensed Consolidated Financial Statements included in Part I, Item 1 of this Quarterly Report on Form 10-Q for additional information related to our issuance of the Notes.

25



Comparison of Three and Six Months Ended June 30, 2015 and 2014
 
Revenues
 
Our revenues include: (i) recurring revenues; (ii) license and hardware revenues; and (iii) services revenues. These revenues are generated through direct sales to customers and through our partner channels.
 
Recurring revenues include renewals of the support fees from on-premises license agreements and revenues from our implemented cloud solutions. The support fees are recognized over the support period, generally between one and three years. Cloud subscription orders are typically for periods of up to five years; however, beginning in 2015, we have directed our sales team to focus on orders for shorter terms of approximately one year.

License and hardware revenues include license fees for on-premises software and sale of hardware. Not all on-premises software and hardware product orders are recognized as revenue when they are received because of product general availability, certain contractual terms or the collection history with particular customers or partners. Consequently, license and hardware revenues for any particular period not only reflect certain orders received in the current period, but also include certain orders received but deferred in previous periods and recognized in the current period. In addition, a portion of license and hardware orders are related to support and recognized over the support period as recurring revenues.
 
Services revenues primarily include professional and education services fees. Services revenues fluctuate based on the solution implementation requirements of our customers and partners as well as the number of attendees at our educational classes.
 
Revenues
 
 
 
Percent of Total Revenues
 
Increase
 
Three Months Ended 
 June 30,
 
Three Months Ended 
 June 30,
 
 
2015
 
2014
 
2015
 
2014
 
2015 vs. 2014
 
($ in thousands)
 
 
 
 
 
 
Recurring
$
53,846

 
$
44,617

 
55.9
%
 
55.9
%
 
21
%
License and hardware
27,010

 
21,548

 
28.0

 
27.0

 
25

Services
15,475

 
13,665

 
16.1

 
17.1

 
13

Total revenues
$
96,331

 
$
79,830

 
 
 
 
 
21


 
 
 
Percent of Total Revenues
 
Increase
 
Six Months Ended 
 June 30,
 
Six Months Ended 
 June 30,
 
 
2015
 
2014
 
2015
 
2014
 
2015 vs. 2014
 
($ in thousands)
 
 
 
 
 
 
Recurring
$
108,058

 
$
88,026

 
58.1
%
 
55.2
%
 
23
%
License and hardware
48,631

 
44,394

 
26.2

 
27.9

 
10

Services
29,117

 
26,858

 
15.7

 
16.9

 
8

Total revenues
$
185,806

 
$
159,278

 
 
 
 
 
17


26




Recurring Revenues
 
The breakdown of recurring revenues was as follows:
 
 
Three Months Ended 
 June 30,
 
Six Months Ended 
 June 30,
 
2015
 
2014
 
2015
 
2014
 
($ in thousands)
 
($ in thousands)
Support fees
$
31,926

 
$
30,732

 
$
65,098

 
$
61,088

Cloud subscriptions
21,920

 
13,885

 
42,960

 
26,938

Total
$
53,846

 
$
44,617

 
$
108,058

 
$
88,026

 
Support fees increased with the continued growth of our installed base of on-premises customers, and renewal rates were consistent between the 2015 and 2014 periods.  

Cloud subscription revenues increased 58% and 59%, respectively, between the three and six month periods in 2015 and 2014. The increase was primarily due to new customer implementations as well as upgrades and additional subscriptions from existing customers. The net price per user per month for our primary offerings varies from period to period, but remained within a consistent range during the first six months of 2015 compared to the first six months of 2014.
 
Our unbilled future cloud subscription user revenues were $308.5 million and $224.8 million as of June 30, 2015 and 2014, respectively.  These unbilled cloud subscription revenues are not included in deferred revenues on our balance sheet, but represent the remaining minimum value of non-cancellable agreements that have not been invoiced to the customer.

License and Hardware Revenues
 
License and hardware revenues increased during both the three and six months ended June 30, 2015 compared to the three and six months ended June 30, 2014 primarily due to a 14% and a 17% increase, respectively, in on-premises orders received during the 2015 period compared to the corresponding period in 2014. Customers cited a number of reasons for choosing our on-premises solution, including the breadth of its functionality and scalability, financial considerations of paying upfront versus continuing to pay for a cloud service over time and a business preference to secure customer data on-premises. In addition, we recognized $5.5 million and $9.0 million of previously deferred on-premises orders during the three and six months ended June 30, 2015, respectively, compared to $3.6 million and $9.2 million during the same periods in 2014. Partially offsetting these increases were deferrals of $5.0 million and $13.8 million of on-premises revenues from product orders received that were not recognizable based on contract terms during the three and six months ended June 30, 2015, respectively, compared to deferrals of $4.8 million and $10.0 million for the same periods in 2014.

Services Revenues
 
Services revenues increased during both the three and six months ended June 30, 2015 compared to the three and six months ended June 30, 2014 primarily due to the 14% and 17% year-over-year increases in on-premises orders. On-premises orders typically involve deployments requiring longer professional services engagements than cloud orders, resulting in increased services revenues.

Total Revenues
 
Total revenues for the three and six months ended June 30, 2015 were negatively impacted by $3.8 million and $5.7 million, respectively, due to year-over-year changes in foreign exchange rates.

Costs of Revenues
 
Our costs of revenues include costs of:  (i) recurring revenues; (ii) license and hardware revenues; and (iii) services revenues. 
 

27



Costs of recurring revenues consist primarily of compensation expenses for technical support personnel as well as costs associated with deploying our cloud offerings. Some costs related to our cloud offerings, such as equipment costs, are recognized over time, but others such as compensation and travel-related expenses are recognized as incurred.  Some of these costs are fixed while others are variable based on usage and call volume. We expect operating margins for our cloud offerings to improve over time as this portion of our business continues to scale and as we implement improvements in our infrastructure.

Costs of license and hardware revenues consist of hardware costs (including media servers, Interaction Gateway® appliances and Interaction SIP Stations that we develop, as well as servers, telephone handsets and gateways that we purchase and resell), royalties for third-party software and other technologies included in our solutions, as well as personnel costs and product distribution facility costs. These costs can fluctuate depending on which software solutions are licensed (including third-party software) and the dollar amount of orders for hardware and appliances.
 
Costs of services revenues consist primarily of compensation expenses for our professional services and educational personnel. 

 
Costs of Revenues

 
 
 
Percent of Total Revenues
 
Increase or (Decrease)
 
Three Months Ended 
 June 30,
 
Three Months Ended 
 June 30,
 
 
2015
 
2014
 
2015
 
2014
 
2015 vs. 2014
 
($ in thousands)
 
 
 
 
 
 
Recurring
$
19,253

 
$
15,322

 
20.0
%
 
19.2
%

26
 %
License and hardware
6,552

 
6,690

 
6.8

 
8.4

 
(2
)
Services
11,514

 
11,298

 
12.0

 
14.2

 
2

Total cost of revenues
$
37,319

 
$
33,310

 
 
 
 
 
12

Recurring revenue gross margin
64.2
%
 
65.7
%
 
 
 
 
 
 
License and hardware revenue gross margin
75.7
%
 
69.0
%
 
 
 
 
 
 
Services revenue gross margin
25.6
%
 
17.3
%
 
 
 
 
 
 

 
 
 
Percent of Total Revenues
 
Increase or (Decrease)
 
Six Months Ended 
 June 30,
 
Six Months Ended 
 June 30,
 
 
2015
 
2014
 
2015
 
2014
 
2015 vs. 2014
 
($ in thousands)
 
 
 
 
 
 
Recurring
$
37,997

 
$
29,380

 
20.4
%
 
18.4
%
 
29
 %
License and hardware
13,081

 
13,523

 
7.0

 
8.5

 
(3
)
Services
22,765

 
21,815

 
12.3

 
13.7

 
4

Total cost of revenues
$
73,843

 
$
64,718

 
 
 
 
 
14

Recurring revenue gross margin
64.8
%
 
66.6
%
 
 
 
 
 
 
License and hardware revenue gross margin
73.1
%
 
69.5
%
 
 
 
 
 
 
Services revenue gross margin
21.8
%
 
18.8
%
 
 
 
 
 
 
 

28



Costs of Recurring Revenues
 
Costs of recurring revenues increased in both comparative periods primarily due to an increase in staffing to support our expanding customer base and the growing number of cloud deployments, as well as related increases in depreciation, telecommunications, data center and other related expenses as we continue to build the infrastructure to support our cloud deployments around the world. Additionally, of the total development costs capitalized related to PureCloud CollaborateSM, we began amortizing a small portion of those costs during the first quarter of 2015. We will begin amortizing additional development costs related to PureCloud Collaborate, PureCloud CommunicateSM and PureCloud EngageSM during the third quarter of 2015. The increase in cloud revenues resulted in increased gross margin on cloud subscriptions in both comparative periods. However, the gross margin on recurring revenue decreased overall due to the relative increase in cloud revenues which have a lower gross margin than support fees.
 
Costs of License and Hardware Revenues
 
Even though license and hardware revenues increased in the aggregate, costs of license and hardware revenues decreased in both comparative periods primarily due to a decrease in hardware revenues and a corresponding decrease in costs of hardware. Our license and hardware revenue gross margin increased due to an increase in software license revenues, which have a higher margin than hardware.
 
Costs of Services Revenues
 
Costs of services revenues increased in both comparative periods primarily due to an increase in compensation resulting from staff hired during the three and six months ended June 30, 2015 to meet the demand for our professional services engagements. Our services gross margin increased due to increases in revenues while maintaining expenses.


Gross Profit

 
Three Months Ended 
 June 30,
 
Six Months Ended 
 June 30,
 
2015
 
2014
 
2015
 
2014
 
($ in thousands)
 
($ in thousands)
Gross Profit
$
59,012

 
$
46,520

 
$
111,963

 
$
94,560

Change from prior period  
27
%
 
(5
)%
 
18
%
 
(2
)%
Gross margin
61.3
%
 
58.3
 %
 
60.3
%
 
59.4
 %
 
Gross margin increased during the three and six months ended June 30, 2015 compared to the same periods in 2014 primarily due to improvement in cloud subscriptions and services gross margins resulting from an increased focus on cost control and slower growth in hiring personnel.
 
Operating Expenses
 
Our operating expenses include costs for: (i) sales and marketing; (ii) research and development; and (iii) general and administrative operations.
 
Sales and marketing expenses primarily include compensation, travel, and promotional costs related to our sales, marketing, client success and channel management operations for our on-premises and cloud deployments. We expect sales and marketing expenses to increase in future periods as we continue expanding our sales organization and increasing our marketing and other promotional efforts, which we believe are critical to our future growth as we continue to increase our market share and expand internationally.  
 
Research and development expenses are comprised primarily of compensation expense, allocated overhead costs and depreciation expenses. We believe that continued investment in research and development is critical to our future growth, particularly because our competitive position in the marketplace is directly related to the timely development of new and enhanced solutions. As a result, we expect research and development expenses will continue to increase in future periods.
 

29



General and administrative expenses include compensation expense as well as general corporate expenses that are not allocable to other departments, such as legal, professional fees and bad debt expense. We expect that general and administrative expenses will continue to increase as we continue to expand staffing and our infrastructure consistent with our growth strategy.
 
Operating Expenses
 
 
 
 
Percent of Total Revenues
 
Increase
 
Three Months Ended 
 June 30,
 
Three Months Ended 
 June 30,
 
 
2015
 
2014
 
2015
 
2014
 
2015 vs. 2014
 
($ in thousands)
 
 
 
 
 
 
Sales and marketing
$
33,875

 
$
30,753

 
35.2
%
 
38.5
%
 
10
%
Research and development
16,694

 
15,906

 
17.3

 
19.9

 
5

General and administrative
12,204

 
11,374

 
12.7

 
14.2

 
7

Total operating expenses
$
62,773

 
$
58,033

 
 
 
 
 
8



 
 
 
Percent of Total Revenues
 
Increase
 
Six Months Ended 
 June 30,
 
Six Months Ended 
 June 30,
 
 
2015
 
2014
 
2015
 
2014
 
2015 vs. 2014
 
($ in thousands)
 
 
 
 
 
 
Sales and marketing
$
64,984

 
$
58,908

 
35.0
%
 
37.0
%
 
10
%
Research and development
30,531

 
29,705

 
16.4

 
18.6

 
3

General and administrative
24,980

 
22,273

 
13.4

 
14.0

 
12

Total operating expenses
$
120,495

 
$
110,886

 
 
 
 
 
9

 
Sales and Marketing 
 
Sales and marketing expenses increased in both comparative periods primarily due to increases in compensation expenses and other related expenses resulting from sales staffing increases. 

Research and Development
 
Research and development expenses increased in both comparative periods primarily due to the utilization of Amazon Web Services to support the PureCloud Platform development and increased personnel expenses resulting from staff acquired through the OrgSpan acquisition. These increases were partially offset by higher capitalization of development costs for the PureCloud Platform. During the three and six months ended June 30, 2015, we capitalized $5.2 million and $10.8 million, respectively, of costs related to the development of the PureCloud Platform, compared to the capitalization of $2.7 million and $4.5 million during the same periods in 2014. Additionally, of the total development costs capitalized related to PureCloud CollaborateSM, we began amortizing a small portion of those costs during the first quarter of 2015, with such amortization included in costs of recurring revenue. We will begin amortizing additional development costs related to PureCloud Collaborate, PureCloud CommunicateSM and PureCloud EngageSM during the third quarter of 2015. We will continue to capitalize development costs related to other services provided under the PureCloud Platform and will begin amortizing such costs once those services are released for general availability.
 
General and Administrative
 
General and administrative expenses increased in both comparative periods primarily due to an increase in compensation costs resulting from staffing increases to support our overall growth in our business, as well as, for the six months ended June 30, 2015, increased bad debt expense during the first quarter of 2015 related primarily to one partner.
 

30



Other Income (Expense):
 
Interest Income (Expense), net
 
Interest income (expense), net, consists of interest earned from investments, receivables and interest-bearing cash accounts as well as interest expense related to our Notes issued in May 2015. Other income, which was not material in any periods reported, is also included.
 
Interest income (expense), net breakdown
Three Months Ended 
 June 30,
 
Six Months Ended 
 June 30,
 
2015
 
2014
 
2015
 
2014
 
($ in thousands)
 
($ in thousands)
Interest income on investments
$
61

 
$
174

 
$
85

 
$
364

Interest income on receivables
40

 
133

 
120

 
230

Other income
50

 

 
99

 
1

Interest expense
(741
)
(1)
(32
)
 
(746
)
(1)
(38
)
Total interest income (expense), net
$
(590
)
 
$
275

 
$
(442
)
 
$
557

______
(1)
Includes the interest accrual for the semi-annual coupon payment, amortization of the convertible notes discount and issuance costs, which are related to the Notes.
 
We invest in longer term investments with maturities up to three years to increase our overall yield on investments and monitor the allocation of funds in our investment accounts to maximize our return on investment within our established investment policy. We do not invest in subprime assets.
 
Return on investments
Three Months Ended 
 June 30,
 
Six Months Ended 
 June 30,
 
2015
 
2014
 
2015
 
2014
 
($ in thousands)
 
($ in thousands)
Cash, cash equivalents, and investments (average)
$
124,928

 
$
95,464

 
$
123,309

 
$
96,906

Interest income on investments, net
61

 
174

 
134

(1)
364

Return on investments
0.05
%
 
0.18
%
 
0.11
%
(1)
0.38
%
______
(1)
Excludes a one-time reduction to interest income of approximately $49,000 related to the correction of an error in the amortized cost basis of an investment. This amount has been excluded in order to reflect the actual return on investments earned during the period.
 
Lower interest income for the three and six months ended June 30, 2015 compared to the same periods in 2014 was primarily due to lower interest rates on the investment vehicles that we utilized. We continue to review our investment options in an effort to increase our interest income while keeping our risk of losing principal to a minimum.

Other Expense
 
Other expense primarily includes foreign currency gains and losses. These foreign currency gains and losses fluctuate based on the amount of receivables we generate in certain international currencies, the exchange gain or loss that results from foreign currency disbursements and receipts, the cash balances and exchange rates at the end of a reporting period and the effectiveness of our hedging activities.


31



 
Three Months Ended 
 June 30,
 
Six Months Ended 
 June 30,
 
2015
 
2014
 
2015
 
2014
 
($ in thousands)
 
($ in thousands)
Other expense
$
(232
)
 
$
(190
)
 
$
(559
)
 
$
(386
)
 
Other expense increased during the three and six months ended June 30, 2015 compared to the same periods last year due to increased foreign currency losses on unhedged exposures.  We regularly review our foreign currency exposures for inclusion in our hedging program.
 
Income Tax Benefit
 
Three Months Ended 
 June 30,
 
Six Months Ended 
 June 30,
 
2015
 
2014
 
2015
 
2014
 
($ in thousands)
 
($ in thousands)
Income tax benefit (expense)
$
(501
)
 
$
4,630

 
$
990

 
$
6,793

 
Our effective tax rate, without the effect of discrete items, for the three and six months ended June 30, 2015 was 0.9% and (7.5)%, respectively, compared to 40.5% and 41.0%, respectively, for the same periods in 2014. During the three months ended June 30, 2015, we recorded $29,000 of expense related to discrete items. During the six months ended June 30, 2015, we recorded a net credit of $1.7 million related to discrete items, including a net credit of $1.9 million recorded during the first quarter of 2015 to correct an error in our valuation reserve for deferred tax assets. During the six months ended June 30, 2014, the Company recorded a $150,000 credit related to a discrete item, with no discrete items recorded during the three months ended June 30, 2014. With the effects of these discrete items, our effective tax rate was (11.7)% and 10.4% for the three and six months ended June 30, 2015, compared to 40.5% and 42.0% for the three and six months ended June 30, 2014. If the U.S. federal research and development tax credit is extended through 2015, our annual effective tax rate is expected to be 8.27%.  This tax rate was determined by considering the annual expected federal tax rate, rates in various states and international jurisdictions in which we have operations, and certain income tax credits. 

Net income before taxes for our foreign subsidiaries, under both the cost plus and reseller models, for the three and six months ended June 30, 2015 was $750,000 and $1.7 million, respectively, compared to $947,000 and $1.6 million, respectively, for the same periods in 2014. The recorded foreign tax expense for the three and six months ended June 30, 2015 was $171,000 and $400,000, respectively, compared to $195,000 and $348,000, respectively, for the same periods in 2014. Our foreign effective tax rate for the six months ended June 30, 2015 was 23.5%. During the first quarter of 2015, we recorded $219,000 in foreign tax expense related to a German tax audit. No additional discrete items were recorded for the three and six months ended June 30, 2015. The impact of our foreign effective income tax rates could become material as we expand our operations in foreign countries and calculate foreign income taxes based on operating results in those countries.
 
Liquidity and Capital Resources
 
We generate cash from the collection of payments related to licensing our solutions as well as from selling hardware, renewals of support agreements, payments for use of our cloud solutions and the delivery of other services. We use cash primarily to pay our employees (including salaries, commissions and benefits), lease office space, pay travel expenses, pay for marketing activities, pay vendors for hardware, other services and supplies, purchase property and equipment, pay research and development costs and fund acquisitions.

We determine our liquidity by combining cash and cash equivalents and short-term and long-term investments as shown in the table below. During the second quarter of 2015, we sold $150 million aggregate principal amount of the Notes. We used approximately $12.8 million of the net proceeds from the offering to pay the cost of the capped call transactions entered in connection with the pricing of the Notes. We intend to use the remainder of the net proceeds from the offering of the Notes for working capital and other general corporate purposes, and may also pursue acquisitions in the future. Based on our current expectations, we believe that our current liquidity position will be sufficient to satisfy our working capital requirements and current or expected obligations associated with our operations over the next 12 months. Our largest potential capital outlay in the future is expected to be related to purchases of data center infrastructure, facility buildouts, and information technology equipment.
 

32



 
June 30,
2015
 
December 31, 2014
 
($ in thousands)
Cash and cash equivalents
$
179,940

 
$
36,168

Short-term investments
1,109

 
20,041

Long-term investments
3,864

 
5,495

Total liquidity
$
184,913

 
$
61,704

 
We believe that the funds of Interactive Intelligence Group, Inc. and its subsidiaries that are held in foreign accounts can be transferred into the U.S. with limited tax consequences. Given our liquidity in the U.S., however, we do not have plans to repatriate earnings from our foreign subsidiaries. As of June 30, 2015, Interactive Intelligence Group, Inc. held a total of $2.0 million in its various foreign bank accounts and its foreign subsidiaries held a total of $20.0 million in their various bank accounts. The temporary difference related to unremitted earnings of our foreign affiliates as of June 30, 2015, that have not been subject to United States income taxation as dividends and are indefinitely invested outside the United States, was  $25.0 million. If we were to repatriate all of those earnings to Interactive Intelligence Group, Inc. in the form of dividends, the incremental U.S. federal income tax net of applicable foreign tax credits would be $5.5 million.

The following table shows the U.S dollar equivalent of our foreign account balances for the stated periods:
 
June 30,
2015
 
December 31, 2014
 
($ in thousands)
Euro
$
6,672

 
$
5,501

Canadian dollar
4,601

 
4,894

British pound
3,813

 
2,759

Australian dollar
2,546

 
2,763

New Zealand dollar
1,458

 
2,446

South African rand
1,141

 
1,532

Other foreign currencies
2,159

 
1,542

Total
$
22,390

 
$
21,437


The following table shows cash flows from operating activities, investing activities and financing activities for the stated periods:
 
 
Six Months Ended 
 June 30,
 
2015
 
2014
 
($ in thousands)
Beginning cash and cash equivalents
$
36,168

 
$
65,881

Cash provided by operating activities
14,162

 
3,842

Cash used in investing activities
(2,765
)
 
(38,078
)
Cash provided by financing activities
132,375

 
2,889

Ending cash and cash equivalents
$
179,940

 
$
34,534

Days sales outstanding (DSO)
80

 
73

 
Cash flow from operations was  $14.2 million during the first six months of 2015 compared to $3.8 million during the same period in 2014. Cash flow from operations consists of our earnings adjusted for various non-cash expenses, such as depreciation and amortization, as well as balance sheet changes. Our cash flow from operations during the first six months of 2015 compared to 2014 was primarily affected by changes in prepaid expenses, other current assets and accounts receivable.


33



Prepaid expenses decreased during the first six months of 2015 and increased during the same period in 2014, resulting in increased cash flow from operations when comparing the two periods. Prepaid expenses for the first six months of 2014 included taxes related to the issuance of restricted stock units, prepaid commissions, prepaid marketing expenses and prepaid hardware.

Other current assets decreased during the first six months of 2015 and increased during the same period in 2014, resulting in increased cash flow from operations when comparing the two periods. The change year-over-year was primarily related to a change in tax related accounts due to the valuation allowance recorded in the fourth quarter of 2014.

Accounts receivable provided less operating cash flow during the first six months of 2015 compared with the same period in 2014. This decrease was primarily due to the timing of certain large premise orders received during 2015.

Cash used in investing activities decreased $35.0 million in the first six months of 2015 compared to the same period in 2014, primarily because we did not purchase any available-for-sale investments during the first six months of 2015. During the first six months of 2014, we purchased $32.2 million of available-for-sale investments. In addition, we spent $9.3 million in cash in 2014 related to the acquisition of OrgSpan, compared to no acquisitions during the first six months of 2015.
 
Cash provided by financing activities increased $131.5 million in the first six months of 2015 compared to the same period in 2014, primarily due to the issuance of the Notes during the second quarter of 2015.  

Contractual Obligations
 
We have operating lease obligations and purchase obligations that are not recorded in our consolidated financial statements. The operating lease obligations represent future payments on leases classified as operating leases and disclosed pursuant to FASB ASC Topic 840, Leases. These obligations include the operating leases of our world headquarters and the leases of several other locations for our offices in the United States and 20 other countries. For an updated Contractual Obligations table as of June 30, 2015, which also includes principal payments and estimated interest payments on the Notes, see Note 8 – Commitments and Contingencies of Notes to Condensed Consolidated Financial Statements included in Part I, Item I of this Quarterly Report on Form 10-Q. 
  
Off-Balance Sheet Arrangements
 
Except as set forth in the Contractual Obligations table disclosed in Note 8 - Commitments and Contingencies of Notes to Condensed Consolidated Financial Statements included in Part I, Item I of this Quarterly Report on Form 10-Q, we had no off-balance sheet arrangements that have or are reasonably likely to have a current or future material impact on our financial condition, changes in financial condition, revenues or expenses, results of operations, liquidity, capital expenditures or capital resources as of June 30, 2015
We provide indemnifications of varying scope and amount to certain customers against claims of intellectual property infringement made by third parties arising from the use of our solutions. Our software license agreements, in accordance with FASB ASC Topic 460, Guarantees, include certain provisions for indemnifying customers, in material compliance with their license agreement, against liabilities if our software products infringe upon a third party's intellectual property rights, over the life of the agreement. We are not able to estimate the potential exposure related to the indemnification provisions of our license agreements but have not incurred expenses under these indemnification provisions. We may at any time and at our option and expense:  (i) procure the right of the customer to continue to use our software that may infringe a third party’s rights; (ii) modify our software so as to avoid infringement; or (iii) require the customer to return our software and refund the customer the fee actually paid by the customer for our software less depreciation which is generally based on a five-year straight-line depreciation schedule. The customer’s failure to provide timely notice or reasonable assistance will relieve us of our obligations under this indemnification to the extent that we have been actually and materially prejudiced by such failure. To date, we have not incurred, nor do we expect to incur, any material related costs related to indemnification claims and, therefore, have not reserved for such liabilities.
Our software license agreements also include a warranty that our software products will substantially conform to our software user documentation for a period of one year for on-premises contracts and for the term of the contract for cloud subscriptions, provided the customer is in material compliance with the applicable agreement. Certain exceptions to these warranties may also apply. To date, we have not incurred any material costs associated with these product warranties, and as such, we have not reserved for any such warranty liabilities in our operating results.
 

34



Critical Accounting Policies and Estimates
 
The preparation of our condensed consolidated financial statements requires us to make estimates and judgments that affect the reported amount of assets, liabilities, revenues and expenses. Actual results may differ from those estimates and judgments under different assumptions or conditions. We have discussed the critical accounting policies that we believe affect our more significant estimates and judgments used in the preparation of our consolidated financial statements in the “Management’s Discussion and Analysis of Financial Condition and Results of Operations - Critical Accounting Policies and Estimates” section of our Annual Report on Form 10-K for the year ended December 31, 2014 and in Note 2 of Notes to Consolidated Financial Statements included in our Annual Report on Form 10-K for the year ended December 31, 2014. For a further summary of certain accounting policies, see Note 2 of Notes to Condensed Consolidated Financial Statements included in Part I, Item 1 of this Quarterly Report on Form 10-Q.

 

35



Item 3. Quantitative and Qualitative Disclosures about Market Risk.
 
We develop software solution products in the United States and license our solutions worldwide. As a result, our financial results could be affected by market risks, including changes in foreign currency exchange rates, interest rates or weak economic conditions in certain markets. Market risk is the potential of loss arising from unfavorable changes in market rates and prices.

Foreign Currency Exchange Rates
 
We transact business in certain foreign currencies including the British pound, Canadian dollar, South African rand, Australian dollar, New Zealand dollar and the euro, among others. However, as a majority of the orders we receive are denominated in United States dollars, a strengthening of the dollar could make our solutions more expensive and less competitive in foreign markets. We continue to mitigate our foreign currency risk by generally transacting business and paying salaries in the functional currency of each of the major countries in which we do business, thus creating natural hedges. Additionally, as our business matures in foreign markets, we may price our products and services in certain other local currencies. If this were to occur, foreign currency fluctuations could have a greater impact on us and may have an adverse effect on our results of operations. As of June 30, 2015, we had outstanding hedging arrangements for the Euro, Japanese Yen, Swedish Krona and United States Dollar. For the three and six months ended June 30, 2015, we recorded  foreign currency losses of $233,000 and $560,000, respectively, primarily due to unhedged exposures.
 
For the three and six months ended June 30, 2015, approximately 19% and 21% of our revenues and 17% and 18% of our expenses, respectively, were denominated in a foreign currency. As of June 30, 2015, we had net monetary assets valued in foreign currencies subject to foreign currency transaction gains or (losses), consisting primarily of cash and receivables, partially offset by accounts payable, with a carrying value of approximately $8.2 million. A 10% change in foreign currency exchange rates would have changed the carrying value of these net assets by approximately $800,000 as of June 30, 2015, with a corresponding foreign currency gain (loss) recognized in our condensed consolidated statements of operations, if not hedged.
 
Interest Rate Risk
 
We invest cash balances in excess of operating requirements in securities that have maturities of up to three years and are diversified among security types. The carrying value of these securities approximates market value. These securities bear interest at fixed interest rates. Based on the weighted average maturities of the investments, if market interest rates were to increase by 100 basis points from the level at June 30, 2015, the fair value of our portfolio would decrease by approximately $65,000.

In May 2015, we issued $150 million aggregate principal amount of Notes due June 1, 2020, unless earlier purchased by us or converted, which have a fixed 1.25% coupon rate. The fair value of the Notes will be impacted by a change in market interest rates. See Note 11 of Notes to Condensed Consolidated Financial Statements included in Part I, Item 1 of this Quarterly Report on Form 10-Q for additional information related to our issuance of the Notes.

Item 4. Controls and Procedures.
 
We maintain a set of disclosure controls and procedures that are designed to ensure that information required to be disclosed by us in the reports filed by us under the Exchange Act is (a) recorded, processed, summarized and reported within the time periods specified in the SEC’s rules and forms, and (b) accumulated and communicated to our management, including our principal executive and principal financial officers, to allow timely decisions regarding required disclosures. We carried out an evaluation, under the supervision and with the participation of our management, including our President and Chief Executive Officer (principal executive officer) and our Chief Financial Officer (principal financial officer and principal accounting officer), of the effectiveness of the design and operation of our disclosure controls and procedures as of June 30, 2015, pursuant to Rule 13a-15 of the Exchange Act. Based on that evaluation, our President and Chief Executive Officer and our Chief Financial Officer concluded that our disclosure controls and procedures were effective as of June 30, 2015.  
 
There have been no changes in our internal control over financial reporting that occurred during the quarter ended June 30, 2015 that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.
 
PART II. OTHER INFORMATION
 
Item 1. Legal Proceedings.
 
The information set forth under “Legal Proceedings” in Note 8 of Notes to Condensed Consolidated Financial Statements included in Part I, Item 1 of this Quarterly Report on Form 10-Q is incorporated herein by reference.

36




Item 1A. Risk Factors.
 
In addition to the information set forth in this Quarterly Report on Form 10-Q and before deciding to invest in, or retain, shares of our common stock, you also should carefully review and consider the information contained in our other reports and periodic filings that we make with the SEC, including, without limitation, the information contained under the caption Part I, Item 1A “Risk Factors” in our Annual Report on Form 10-K for the year ended December 31, 2014. Those risk factors could materially affect our business, financial condition and results of operations. 
 
The risks that we describe in our public filings are not the only risks that we face. Additional risks and uncertainties not currently known to us, or that we presently deem to be immaterial, also may materially adversely affect our business, financial condition and results of operations. Except as set forth below, there have been no material additions or changes from the risk factors previously disclosed in our Annual Report on Form 10-K for the year ended December 31, 2014.
 
A Failure or Compromise of Our Information Security Measures Could Result in Substantial Harm to Our Reputation, Daily Operations, or Profitability
 
We utilize web-based systems and applications to process new orders and to provide support services to our customers and partners. Because these systems are Internet-facing, they are necessarily subject to a variety of cyber-attacks, which, if successful, could disrupt our ability to process new orders and our ability to provide support services effectively. Additionally, we house corporate intellectual property and varying amounts of sensitive customer information on our private network.
 
We have implemented technical and administrative controls designed to protect the confidentiality, integrity, and availability of these systems and the data they house. We have also implemented commercially available products and system tools designed to monitor, detect and/or prevent cyber-attacks and other malicious activity that may occur on our systems. Additionally, we have developed and implemented processes to respond to and mitigate identified issues quickly and effectively.
 
If these security measures fail, are compromised or we fail to detect and mitigate any such compromise promptly, it could result in the loss of intellectual property, the breach of sensitive customer information entrusted to our care, damage to our reputation, disruption of routine operations, and/or significant financial expense related to the mitigation or response to, or litigation resulting from, any particular issue.
 
Through June 30, 2015, no known data breaches or related events have occurred that, either individually or in the aggregate, were of a material nature that resulted in any material financial impact or any material loss or exposure of sensitive data.

We Incurred Indebtedness By Issuing Convertible Senior Notes, and Our Debt Repayment, Conversion and Repurchase Obligations May Adversely Affect Our Financial Condition and Cash Flows From Operations in the Future.
In May 2015, we issued $150.0 million aggregate principal amount of 1.25% convertible senior notes (the “Notes”) due June 1, 2020, unless earlier purchased or converted. Interest is payable semi-annually, in arrears, on June 1 and December 1 of each year, commencing on December 1, 2015. Our indebtedness may impair our ability to obtain additional financing in the future for working capital, capital expenditures, acquisitions and general corporate or other purposes. A portion of our cash flows from operations may have to be dedicated towards repaying the principal beginning in 2020 or earlier if necessary, or in the event the conditional conversion feature of the Notes is triggered, one or more holders elect to convert their notes and we settle all or a portion of our conversion obligation through the payment of cash. In addition, if the conditional conversion feature is triggered, even if holders do not elect to convert their Notes, we could be required under applicable accounting rules to reclassify all or a portion of the outstanding principal of the Notes as a current rather than long-term liability, which would result in a material reduction of our net working capital.
In addition, holders of the Notes have the right to require us to repurchase all or a portion of their Notes upon the occurrence of a fundamental change, including, among other things, a change in control, at a repurchase price equal to 100% of the principal amount of the Notes to be repurchased, plus accrued and unpaid interest, if any. We may not have enough available cash or be able to obtain financing at the time we are required to repurchase Notes surrendered therefor.
Our ability to meet our debt obligations will depend on our future performance, which will be affected by financial, business, economic, regulatory and other factors. We cannot control many of these factors. Our future operations may not generate sufficient cash to enable us to repay our debt. If we fail to make a payment on our debt, we could be in default on such debt. If we are at

37



any time unable to pay our indebtedness when due, we may be required to renegotiate the terms of the indebtedness, seek to refinance all or a portion of the indebtedness or obtain additional financing. There can be no assurance that, in the future, we will be able to successfully renegotiate such terms, that any such refinancing would be possible or that any additional financing could be obtained on terms that are favorable or acceptable to us.
The Accounting Method for Convertible Debt Securities That May Be Settled in Cash, Such As the Notes, Could Have a Material Effect on Our Reported Financial Results.

FASB ASC Subtopic 470-20 ("FASB ASC 470-20"), Debt with Conversion and Other Options, requires an entity to separately account for the liability and equity components of convertible debt instruments (such as the Notes) that may be settled entirely or partially in cash upon conversion in a manner that reflects the issuer’s non-convertible debt interest rate. Accordingly, the equity component of the Notes is required to be included in the additional paid-in capital section of shareholders’ equity on our consolidated balance sheet at the issuance date, and the value of the equity component is treated as original issue discount for purposes of accounting for the debt component of the Notes. As a result, we will be required to recognize a greater amount of non-cash interest expense in our consolidated income statements in the current and future periods presented as a result of the amortization of the discounted carrying value of the Notes to their principal amount over the term of the Notes. We will report lower net income (or greater net losses) in our consolidated financial results because FASB ASC 470-20 will require interest to include both the current period’s amortization of the original issue discount and the instrument’s convertible cash coupon. This could adversely affect our future consolidated financial results, the trading price of our common stock and the trading price of the Notes.
In addition, under certain circumstances, in calculating earnings per share, convertible debt instruments (such as the Notes) that may be settled entirely or partly in cash are currently accounted for utilizing the treasury stock method, the effect of which is that the shares of our common stock issuable upon conversion of the Notes, if any, are not included in the calculation of diluted earnings per share except to the extent that the conversion value of the Notes exceeds their principal amount. Under the treasury stock method, diluted earnings per share is calculated as if the number of shares of common stock that would be necessary to settle such excess, if we elected to settle such excess in shares, were issued. We cannot be sure that the accounting standards in the future will continue to permit the use of the treasury stock method. If we are unable to use the treasury stock method in accounting for the shares issuable upon conversion of the Notes, if any, then our diluted consolidated earnings per share would be adversely affected.
The Capped Call Transactions May Affect the Value of the Notes and Our Common Stock.
In connection with the pricing of the Notes, we entered into capped call transactions with the option counterparties. The capped call transactions are expected generally to reduce the potential dilution to our common stock upon any conversion of Notes and/or offset any cash payments we are required to make in excess of the principal amount of converted Notes, as the case may be, upon any conversion of any Notes, with such reduction and/or offset subject to a cap. In connection with establishing their initial hedge of the capped call transactions, the option counterparties and/or their respective affiliates entered into various derivative transactions with respect to our common stock. This activity or any reduction in such continued activity could affect the market price of our common stock or the Notes.
In addition, the option counterparties and/or their respective affiliates may modify their hedge positions by entering into or unwinding various derivatives with respect to our common stock and/or purchasing or selling our common stock or other securities of ours in secondary market transactions prior to the maturity of the Notes. This activity could also cause or avoid an increase or a decrease in the market price of our common stock or the Notes, which could affect our ability to convert the Notes and, to the extent the activity occurs during any observation period related to a conversion of Notes, it could affect the number of shares issuable upon conversion of the Notes. We cannot predict what effect the capped call transactions could have on the price of our common stock.
Conversion of the Notes May Dilute the Ownership Interest of Existing Shareholders, Including Holders Who Had Previously Converted Their Notes, or May Otherwise Depress the Price of Our Common Stock.
The conversion of the Notes into shares of our common stock, to the extent that we choose not to deliver all cash for the conversion value, will dilute the ownership interests of existing shareholders. Any sales in the public market of the common stock issuable upon conversion of the Notes could adversely affect prevailing market prices of our common stock. In addition, the existence of the Notes may encourage short selling by market participants due to this dilution or may facilitate trading strategies involving the Notes and our common stock.

38



Item 6. Exhibits

(a) Exhibits

 
 
 
 
Incorporated by Reference
 
 
Exhibit
Number
 
Exhibit Description
 
Form
 
Exhibit
 
Filing
Date
 
Filed
Herewith
3.1
 
Articles of Incorporation of the Company, as currently in effect
 
S-4/A
(Registration No.333-173435)
 
Annex II to the Proxy Statement / Prospectus
 
4/27/2011
 
 
 
 
 
 
 
 
 
 
 
 
 
3.2
 
Amended By-Laws of the Company, as currently in effect
 
S-4/A (Registration No. 333-173435)
 
Annex III to the Proxy Statement / Prospectus
 
4/27/2011
 
 
 
 
 
 
 
 
 
 
 
 
 
4.1
 
Indenture with respect to the Company's 1.25% Convertible Senior Notes due 2020, dated as of May 26, 2015, between the Company and U.S. Bank National Association, as trustee
 
8-K
 
4.1
 
5/26/2015
 
 
 
 
 
 
 
 
 
 
 
 
 
4.2
 
Form of $150,000,000 aggregate principal amount of 1.25% Convertible Senior Notes due 2020 (included in Exhibit 4.1 hereto)
 
8-K
 
4.2
 
5/26/2015
 
 
 
 
 
 
 
 
 
 
 
 
 
10.1
 
Amendment to Stock Option Award Agreements, dated as of May 6, 2015, between the Company and Stephen R. Head
 
10-Q
 
10.2
 
5/11/2015
 
 
 
 
 
 
 
 
 
 
 
 
 
10.2
 
Other Stock-Based Award Agreement, dated as of May 6, 2015, between the Company and Stephen R. Head
 
10-Q
 
10.3
 
5/11/2015
 
 
 
 
 
 
 
 
 
 
 
 
 
10.3
 
Purchase Agreement, dated May 19, 2015, among the Company, Morgan Stanley & Co. LLC, J.P. Morgan Securities LLC and RBC Capital Markets, LLC, as representatives of the several initial purchasers named therein
 
8-K
 
10.1
 
5/26/2015
 
 
 
 
 
 
 
 
 
 
 
 
 
10.4
 
Form of Capped Call Confirmation between the Company and each Option Counterparty
 
8-K
 
10.2
 
5/26/2015
 
 
 
 
 
 
 
 
 
 
 
 
 
31.1
 
Certification of the Chief Executive Officer pursuant to Rule 13a-14(a)/15d-14(a) of the Securities Exchange Act of 1934, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002 
 
 
 
 
 
 
 
X
 
 
 
 
 
 
 
 
 
 
 
31.2
 
Certification of the Chief Financial Officer pursuant to Rule 13a-14(a)/15d-14(a) of the Securities Exchange Act of 1934, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002 
 
 
 
 
 
 
 
X
 
 
 
 
 
 
 
 
 
 
 
32.1
 
Certification of the Chief Executive Officer, pursuant to 18 U. S. C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 
 
 
 
 
 
 
 
X
 
 
 
 
 
 
 
 
 
 
 
32.2
 
Certification of the Chief Financial Officer, pursuant to 18 U. S. C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 
 
 
 
 
 
 
 
X
 
 
 
 
 
 
 
 
 
 
 

39



101
 
The following materials from Interactive Intelligence Group, Inc.’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2015, formatted in XBRL (eXtensible Business Reporting language):  (i) Condensed Consolidated Balance Sheets; (ii) Condensed Consolidated Statements of Operations; (iii) Condensed Consolidated Statement of Comprehensive Loss; (iv) Condensed Consolidated Statement of Shareholders’ Equity; (v) Condensed Consolidated Statements of Cash Flows; and (vi) Notes to Condensed Consolidated Financial Statements
 
 
 
 
 
 
 
X

40



SIGNATURE
 
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.
 
 
 
Interactive Intelligence Group, Inc.
(Registrant)
 
 
 
Date: August 7, 2015
 
By: /s/     Ashley A. Vukovits
 
 
Ashley A. Vukovits
Chief Financial Officer,
Senior Vice President of Administration,
Secretary and Treasurer
(Principal Financial Officer and Principal Accounting Officer)


41