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8-K - FORM 8-K - ENCORE CAPITAL GROUP INCd363593d8k.htm
ENCORE CAPITAL GROUP, INC.
WELL-POSITIONED, DEEP STRENGTHS,
DRIVING GROWTH
2012 Investor Day
New York, NY
June 6, 2012
Exhibit 99.1


PROPRIETARY
2
CAUTIONARY NOTE ABOUT FORWARD-LOOKING STATEMENTS
The statements in this presentation that are not historical facts, including, most
importantly,
those
statements
preceded
by,
or
that
include,
the
words
“will,”
“may,”
“believe,”
“projects,”
“expects,”
“anticipates”
or the negation thereof, or similar
expressions,
constitute
“forward-looking
statements”
within
the
meaning
of
the
Private
Securities Litigation Reform Act of 1995 (the “Reform Act”).
These statements may
include,
but
are
not
limited
to,
statements
regarding
our
future
operating
results
and
growth.
For all “forward-looking statements,”
the Company claims the protection of the
safe
harbor
for
forward-looking
statements
contained
in
the
Reform
Act.
Such
forward-
looking statements involve risks, uncertainties and other factors which may cause actual
results, performance or achievements of the Company and its subsidiaries to be
materially different from any future results, performance or achievements expressed or
implied by such forward-looking statements. These risks, uncertainties and other factors
are discussed in the reports filed by the Company with the Securities and Exchange
Commission,
including
the
most
recent
reports
on
Forms
10-K,
10-Q
and
8-K,
each
as
it
may be amended from time to time.
The Company disclaims any intent or obligation to
update these forward-looking statements.


PROPRIETARY
PRESENTING TODAY
Brandon Black
Chief Executive Officer
Dr. Christopher Trepel
Chief Scientific Officer
Paul Grinberg
Chief Financial Officer
Jack Nelson
President, Propel Financial Services
3


PROPRIETARY
ENCORE IS A GROWING COMPANY WITH SOPHISTICATED
OPERATIONS AND DEEP CONSUMER EXPERTISE
4
1
in
9
American
consumers
have
accounts with us
2.5
million
satisfied their obligations
$2
billion
26%
Adjusted
EBITDA
5-year
compound annual growth rate
2,600
$800
million
twelve months
See endnote
employees
worldwide
in
estimated
remaining
collections
collected
in
the
last
consumers
have


PROPRIETARY
OUR SUCCESS IS DRIVEN BY OUR CORE COMPETENCIES
5
COST
LEADERSHIP
PRINCIPLED
INTENT
ANALYTIC
STRENGTH
CONSUMER
INTELLIGENCE
Legal collections
Marketing
analytics
Consumer Credit
Research Institute
ENCORE’S KEY
COMPETITIVE
ADVANTAGES
International
operations
Account
Manager
expertise
Portfolio valuation
and purchasing
Operational
modeling


PROPRIETARY
OUR VALUATION AND OPERATING CAPABILITIES HAVE
ESTABLISHED ENCORE AS THE INDUSTRY LEADER
6
Cumulative actual collection multiples by vintage year, as of March 31, 2012
(Total collections / Purchase price)
Source: SEC filings
ECPG
Peer 1
Peer 2


PROPRIETARY
AND THE DRAMATIC IMPROVEMENT IN OUR COST TO COLLECT
HAS GIVEN US A KEY COMPETITIVE ADVANTAGE
7
Overall cost to collect
(%)


PROPRIETARY
OUR OPERATING MODEL AND COST ADVANTAGES ALLOW US TO
REMAIN PROFITABLE WHEN OTHERS CANNOT
8
2.5
2.2
2.0
Interplay of multiples with the costs of debt and collection
(Unlevered IRR)
Cost to collect
Cost of debt:
7%
40%
45%
50%
15.7
10.6
8.3
5.2
2.9
3.4
(2.5)
(2.5)
(9.0)
Cost of debt:
4%
40%
45%
50%
17.4
12.5
7.4
5.8
5.3
10.3
0.9
0.9
(4.1)
Cost to collect
Cost of debt:
10%
40%
45%
50%
13.9
6.0
2.6
8.5
0.3
(7.7)
(0.3)
(7.7)
(18.1)
Cost to collect


PROPRIETARY
New asset
classes
Expand core
footprint
Performing
loans
Expand along the
debt life cycle
AS WE LOOK TO THE FUTURE, WE ARE EXPLORING WAYS TO
LEVERAGE OUR CORE COMPETENCIES
9
Chapter 13
Chapter 7
Pre-charge off
delinquencies
Early 
delinquencies
Auto
debt
Tax
liens
Mortgage
debt
Countries with
mature credit
systems
Emerging
markets
Credit
cards
Telecom
and other
utilities
Penetrate
existing market
Consumer
loans
Contingency
collections
First party
collection
services
Municipal
obligations
Student
loans
Utilities
National
Existing asset
classes
Purchase
Unsecured
International
Expand
geographically
Bankrupt
accounts
Focus on
bankruptcy
Outsourcing
services
Expand
along value
system
Secured
loans
Cover
different
type of debt
Chapter 13
Chapter 7
Pre-charge off
delinquencies
Early 
delinquencies
Auto
debt
Tax
liens
Mortgage
debt
Countries with
mature credit
systems
Emerging
markets
Credit
cards
Telecom
and other
utilities
Penetrate
existing market
Consumer
loans
Contingency
collections
First party
collection
services
Municipal
obligations
Student
loans
Utilities
Defaulted
National
Existing asset
classes
Purchase
Unsecured
Defaulted


PROPRIETARY
TODAY, YOU WILL HEAR ABOUT FOUR KEY FACTORS IN OUR
ONGOING SUCCESS
10
Industry-leading
growth strategy
focused on low-
and
middle-income
consumer economics
Strategic
growth into
new asset
classes and
geographies
Consumer-
focused
operational
platform
R&D as a
differentiating,
competitive
strength
Active
management
of regulatory
and legislative
environment


PROPRIETARY
ENCORE PROVIDES AN ESSENTIAL SERVICE AND ITS MODEL SHOULD
BECOME THE INDUSTRY STANDARD
11
Contingency
collection agency
Four-to-six month
collection cycle
Pressure
Artificial deadlines
Multiple collection
companies
Counterproductive
incentive structure
Consumer is
confused and
frustrated
Consumer has 84
months to recover
financially
Partnership
Create partnership
strategy and set goals
Tailor work strategies to
individual circumstances,
giving time for a
consumer to recover
Maximizes repayment
likelihood, creates
consistency, and
ensures fair treatment
Relationship is
transactional…
..and often ends in
asset transfer
Original
creditor
Attempt immediate
resolution during
delinquency cycle
(days 30 –
180)
Consumer is
“charged-off”
by
issuer on day 181
Issuer offers to sell
unsecured, charged-
off debt or service
through 3rd party
agencies
Collection
time frame
Consumer
treatment
Outcome


PROPRIETARY
WE INTRODUCED THE INDUSTRY’S FIRST CONSUMER BILL OF
RIGHTS TO ESTABISH OUR COMMITMENTS TO CONSUMERS
Positions Encore as an industry leader
Sets the standard by which the
industry should be judged
12
Clearly states what consumers
should expect from Encore
Gives concrete assurance regarding
Encore’s conduct
Suspends interest during
payment plans
Prohibits “robo-messaging”
Halts collections under certain
circumstances


PROPRIETARY
WHICH IS A CORNERSTONE OF OUR COMPREHENSIVE GOVERNMENT
AFFAIRS STRATEGY
13
Have proactively met with the CFPB several times on
policy matters
Assembled compliance-focused task force with
representation from all key areas across the company
Leading active lobbying efforts in collaboration with other
major industry players
Have successfully informed bills across a number of states
Building a working group in several states to address
remaining questions
Individual discussions continue with certain states
Consumer Financial
Protection Bureau
State legislative
landscape
State Attorneys
General


PROPRIETARY
OPERATIONALLY, WE'RE BUILDING A PLATFORM THAT ENCOURAGES
A DIFFERENT KIND OF RELATIONSHIP WITH OUR CONSUMERS
14
Addressing
debt cycles
Acknowledging the limitations of our consumers’
household balance sheets
Living the Consumer Bill of Rights
Making focused
investments
Creating specialized work groups
Leveraging our industry-leading cost efficiency
Increasing direct control over consumer experience
Improving
consumer
experience
Using market-based surveys and tests to
understand consumer satisfaction
Partnering to develop new products and services
Pointing consumers to the best external references


PROPRIETARY
WE’VE SEEN A SIGNIFICANT INCREASE IN THE NUMBER OF
CONSUMERS WITH MULTIPLE OBLIGATIONS
15
Multiple obligations held within new portfolios, by purchase vintage
(% of unique consumers)
17
25
37
44
45
2008
2009
2010
2011
2012(E)


PROPRIETARY
Recovery
and
growth
Develop tools and
frameworks to
break the debt cycle
Embrace a
household balance
sheet approach to
solvency
WE ARE MORE CLOSELY ALIGNING OUR ENGAGEMENT MODEL TO
OUR CONSUMERS’
NEEDS AND GOALS
16
Engage
and
discuss
Understand consumer
preferences
Deliver customized
outreach
Conduct satisfaction
surveys
Score performance
and provide feedback
Leverage proprietary
models
Promote
repayment
Provide affordable
payment options
Support financial
education activities
Systematically
resolve
obligations
Measure and
understand


PROPRIETARY
WE’VE ESTABLISHED SPECIALIZED COLLECTION TEAMS TO
OPTIMIZE REPAYMENT RATES AND CONSUMER EXPERIENCE
17
Internal call center share of non-legal collections
(%)
Increasing work group
specialization and control
allows for:
Increasing call center specialization
(Number of distinct teams)
Discounts that are better
customized to consumer
circumstance
Increasing numbers of
deep discounts for those
consumers most in need
10
11
15
17
73
79
88
89


PROPRIETARY
OUR CALL CENTER PRODUCTIVITY HAS STEADILY IMPROVED
THROUGH SPECIALIZATION
18
Productivity of Phoenix Call Center
(Dollars collected per paid hour)
148
207
252
359
422
2007
2008
2009
2010
2011


PROPRIETARY
THE NEW PRODUCT OFFERINGS ESTABLISH A DIFFERENT
DIALOGUE WITH CONSUMERS AND PROMOTE RECOVERY
19
Able to pay
Unable to pay
Maintain
engagement
Develop a
lasting
relationship
Create hope and
build goodwill
Provide support
and tools
No
conversation
Products and frameworks in
development
New approaches to financial
literacy challenges
Validation of IPA’s Borrow Less
Tomorrow
program
Providing credit education


PROPRIETARY
ANALYTICS AND BEHAVIORAL RESEARCH ARE FUNDAMENTAL TO
OUR SUCCESS
Dr. Christopher Trepel
Chief Scientific Officer
20


PROPRIETARY
UNDERSTANDING FINANCIALLY STRESSED CONSUMER BEHAVIOR IS
AT THE HEART OF OUR COMPANY’S EVOLUTION
Reporting
and alerts
Statistical analysis
and forecasting
Valuation based on
individual consumer
characteristics
Basic business
functionality focused
on public company
needs
Analytics
Data
Early technology
investment in large
databases and
analysis software
Significant investment
in credit bureau and
skip tracing data
1999
2001
Predictive modeling
and optimization
Behavioral science
field studies
First-mover advantage
created through
development of
advanced operational
models focused on
consumer behavior
and financial ability
Industry-first
investment to
understand financially
stressed consumers'
decisions, choices, and
activities
Data critical mass
achieved through
owned consumer
accounts and
specialized data
vendor programs
Access to unique
data held by private
companies and
agencies, and
analyzed by
academic experts
2005
2011
21


PROPRIETARY
22


PROPRIETARY
COMMITMENT TO ANALYTIC RIGOR UNDERPINS EVERY ASPECT OF
OUR OPERATIONAL STRATEGY
23
Test-based
marketing
campaigns
Psychographic
consumer
segmentation
Analytic focus
and strength
Broad information
advantage
Specialized analytics
staff across multiple
business groups
Commitment to starting
with good questions
and following the data
Activity-level
cost database
Suit decision
algorithms and
business rules


PROPRIETARY
THE DEMAND FOR INFORMATION AND NEW THINKING ABOUT
CONSUMER FINANCIAL BEHAVIOR HAS NEVER BEEN STRONGER
18.5
23.4
U.S. families without savings or
other liquid assets
(%)
8.5
10.0
(%)
Low-
and middle-income consumers were hit especially hard during
the 2008 recession and are continuing to struggle financially
Debt repayment is essential to improve household balance sheet
stability and insulate families against insolvency
24
U.S. families with $30,000+ in
credit card and unsecured debt
2009
2011
2009
2011
Source:
Stafford et al. (May 2012) Mortgage Distress and Financial Liquidity: How U.S. Families are Handling Savings, Mortgages and Other Debts. Survey Research Center, Institute
for Social Research, University of Michigan.


PROPRIETARY
WE MAXIMIZE OUR IMPACT BY ASKING IMPORTANT QUESTIONS
ABOUT CONSUMERS AND THEIR CIRCUMSTANCES
What can we do to
ethically promote
repayment
behavior?
How do consumers
prioritize their
spending and
saving options?
When do we nudge
consumers using
behavioral
economics?
Conduct research to
understand financially
stressed consumers’
financial decision-making
Promote financial literacy
and recovery through a
tailored suite of products
and services
Integrate experimental
psychology and behavioral
finance with operational
strategy
25


PROPRIETARY
WE ARE COLLABORATING WITH LEADING INSTITUTIONS TO AUGMENT
OUR SCIENTIFIC EXPERTISE
Consumer
payments
Econometrics
Credit
availability
Governmental
agencies
Behavioral decision
theory
Risk and
uncertainty
Fox
Poldrack
Brain systems for
decision-making and
executive function
Cognitive
Neuroscience
Microeconomic
analysis of social and
economic challenges
Public policy
centers
Household
finance
Behavioral
Economics
Zinman
Karlan
26


PROPRIETARY
OUR RESEARCH PIPELINE IS ROBUST AND FOCUSED ON BOTH
TRADITIONAL AND NOVEL PROGRAMS
Program
Concept
Planning
Pilot
Study
Full
Study
Application
Focus
Consumer
parametrics
Scientific understanding
of consumer decision
triggers and biases
Model
enhancement
Describe consumer
trajectories to enhance
operational strategies
Settlement
economics
Supply and demand
factors that shape
repayment behavior
Information
mapping
Combining data sets to
reveal new variable
inter-relationships
Debiasing
platforms
Develop new tools to
improve consumer
decision-making
Credit
availability
Understand the effect of
collections on credit
availability and repayment
27


PROPRIETARY
OUR INNOVATIVE RESEARCH AND DEVELOPMENT PLATFORM WILL
CREATE SIGNIFICANT NEW VALUE FOR ENCORE
Valuation and
purchasing
Identify hidden portfolio segments that carry incremental, new value
and every additional opportunity to bid safely and aggressively
Provide additional valuation protection against weak portfolios and
bidding protection against overpayment
Policy and
regulation
Provide
new
basis
for
a
“seat
at
the
table”
with governmental, policy
center, and non-profit constituencies
Encourage third parties to think differently about Encore’s goals and
motives
Operations
Drive new insights by combining traditional sources of data (e.g., issuer,
credit bureau, prior affiliation) with direct consumer surveys, data mining,
and psychographic information
Inform and guide highly rigorous marketing tests that pinpoint consumer
repayment triggers
28


PROPRIETARY
RECENT STRATEGIC TRANSACTIONS POSITION US WELL FOR OUR
NEXT STAGE OF GROWTH
Paul Grinberg
Chief Financial Officer
29


PROPRIETARY
WE THINK ABOUT GROWTH OVER THREE HORIZONS
30
Horizon 1
Defend and extend existing businesses
Expand beyond existing boundaries
Build emerging businesses
Horizon 2
Horizon 3
2012
2015
Explore new geographies
Leverage deep consumer insights
Expand tax lien transfer business in Texas and open new
markets across the U.S.
Secure low-balance asset purchasing commitments
Build upon our cost advantages
Concentrate on the acquisition of competitor portfolios
Help define the rules that will govern the industry in future years


PROPRIETARY
IN
THE
LAST
30
DAYS,
WE’VE
MADE
THREE
KEY
STRATEGIC
MOVES
31
Encore’s largest
portfolio
acquisition
Our analytical and
operating
advantages
enabled the
successful
valuation and
integration of the
large purchase
Divestiture of our
bankruptcy
servicing subsidiary
We transitioned
Ascension Capital
Group to a
capable owner
with expertise in
the bankruptcy
space
Acquisition of
Propel Financial
Services
We identified and
pursued a strong
cultural and
strategic fit that
lends itself to
strong long-term
growth


PROPRIETARY
ENCORE IS WELL POSITIONED TO PROVIDE A SOLUTION FOR
COMPETITORS WHO EXIT THE MARKET
32
Protection from the
“winner’s curse”
Our operational
advantages insulate us
against overpaying
Powerful operational
models and practices
Superior forecasting
methodology
Industry-leading
models used to
estimate individual
consumer willingness
and ability to pay
Enabled us to
identify and
acquire the most
valuable pools
Careful consumer
segmentation
Significant history
of acquiring assets
in the resale market
gave us an analytic
advantage when
conducting
operational due
diligence
Practice makes
perfect
Acquisition
of large
competitor’s
assets


PROPRIETARY
OUR CONFIDENCE IS TIED TO THE SUCCESSFUL COMPLETION  OF
ONE OF THE INDUSTRY’S FEW DEALS OF THIS SIZE
33
$90M portfolio purchase in 2005, cumulative collections
($M)
Initial
expectations:
$199M
Results to date:
$230M
Actual
collections
Estimated
collections
50
100
150
200
250
Jun-05
Jun-
06
Jun-
07
Jun-
08
Jun-
09
Jun-
10
Jun-
11


PROPRIETARY
OUR OPERATIONAL STRENGTHS ARE UNIQUELY SUITED TO
EXECUTING COMPLEX DEALS
34


PROPRIETARY
WE HAVE TRANSITIONED OUR BANKRUPTCY BUSINESS TO A
BETTER-SUITED OWNER
35
Bankruptcy
volumes have
declined
ACG has not
been, and
would not
be, material
to Encore
Business
requires a
significant
technology
investment
Buyer has
focused IT and
bankruptcy
expertise, and
currently serves
large, financial
institutions


PROPRIETARY
WE STUDIED MANY MARKETS AND GEOGRAPHIES BEFORE FINDING
AN OPPORTUNITY THAT SATISFIED OUR ACQUISITION CRITERIA
36
Used to fund essential services
Allows consumers to protect home from
foreclosure and avoid financial penalties
Propel was recognized as a 2011 “Top
Workplace”
by San Antonio Express-News
Consumer
focused
model
Meaningful
market
opportunity
Between $7B and $10B sold each year
Advantageous timing as large players exit the
market for non-financial reasons
Leverage 
Encore’s
strengths
Consumer intelligence platform focused on
helping financially stressed  individuals
Industry-leading asset valuation methodology
Low-cost operational platform
Acquisition of
dominant player
in the tax lien
space
Asset class
diversification
Geography
Operational
strengths


PROPRIETARY
THE BUSINESS MODELS ARE VERY SIMILAR, AS BOTH PROVIDE
ESSENTIAL SERVICES FOR CONSUMERS AND CREDITORS
37
Leading provider of
debt management
and recovery
solutions for
consumers and
property owners
across a broad range
of asset classes
Property
Owners
Structured payment plans to
help residential and commercial
property owners settle tax
obligations and avoid
foreclosure
Consumer
Debt Holders
Robust collection plans to
maximize ability of consumers
to repay obligations and
ensure that consumers are
treated fairly
Financial
Institutions
Payment for
consumer debt
obligations
Local Tax
Authorities
Payment for residential
and commercial
property tax obligations


PROPRIETARY
OUR BALANCE SHEET REMAINS STRONG
($M)
Covenant analysis*
Cash flow leverage ratio
Debt
Trailing
4-quarter
Adjusted
EBITDA
Debt/Adjusted EBITDA* (maximum 2.0x)
Minimum net worth
Excess room
Interest coverage ratio
EBIT/interest expense (minimum 2.0x)
2010
385.3
346.7
1.11
95.1
5.0
2011
389.0
445.0
0.87
133.5
5.7
Q1 2012 TTM
715.5
515.4
1.39
140.7
4.8
38
*
Subject to adjustments at closing based on originations and collections
Encore only for 2010 and 2011; pro forma includes Encore with May 2012 competitor portfolio purchases and Propel Financial Services acquisition
See endnote
Pro forma


PROPRIETARY
WITH PROPEL, WE’VE ACQUIRED EXPERTISE, AN INDUSTRY-
LEADING PLATFORM, AND A HIGHLY PROFITABLE PORTFOLIO
39
Acquisition
characterized by
complementary
strengths, very
strong economics,
and significant
growth potential
Strong portfolio and platform
Opportunities to leverage
Encore’s core strengths
Similar economics to core
business
Smooth earnings profile
Used DCF analysis to
value acquisition
Fast-growing, highly secure
$140M portfolio, earning
>13% interest


PROPRIETARY
INTRODUCING PROPEL FINANCIAL SERVICES
Jack Nelson
President, Propel Financial Services
40


PROPRIETARY
WE WORK WITH CONSUMERS THROUGH A WELL-DEFINED PROCESS
41
Property
owner
becomes
delinquent
Propel
contacts
consumers
Consumers
respond to
outreach
Propel pays
county taxes
Consumer
repays tax
lien transfer
to Propel
Delinquent Tax
Roll (DTR)
created on
February 1
st
48% statutory
penalty fee
timeline begins
The DTR is
released by
the counties
Direct mail
marketing
campaigns
begin
Property
owners contact
Propel and
apply for tax
lien transfers
Propel
negotiates an
appropriate
repayment plan
Propel pays
delinquent
county taxes
County
records and
transfers tax
lien rights to
Propel
Consumer
makes monthly
payments to
Propel
Propel  services
the accounts
directly


PROPRIETARY
OUR PRODUCT CREATES BENEFITS FOR ALL CONSTITUENTS
42
Stop the accruing
of penalties
Get time to repay
their obligation
Avoid foreclosure
Obtain peace of
mind
Property
owners
Collect otherwise
delayed revenue
More funds become
available for
essential services
like schools and
hospitals
Maintain positive
relationships with
constituents
Tax
authorities
Preserve equity
values
Avoid costly
foreclosure
proceedings and
potential REOs
Secured
lenders


PROPRIETARY
WHICH HAS ALLOWED US TO GROW OUR PORTFOLIO WHILE
MAINTAINING AN EXCEPTIONALLY LOW RISK PROFILE
43
Propel originations
($M)
18
35
53
68
CAGR
55%
Propel portfolio size
($M)
26
72
99
121
CAGR
67%
$6,000 average balance
7-year term
3.5-year weighted average life
13-14% typical interest rate
Residential portfolio characteristics
$180,000 average property value
4% average LTV
0.3% foreclosure rate
Zero losses
2008
2009
2010
2011
2008
2009
2010
2011


PROPRIETARY
THE COMPETITIVE LANDSCAPE IS FAVORABLE AND THE TEXAS
MARKET IS LARGE AND RELATIVELY UNTAPPED
44
Unserved
market
Funded
tax liens
Propel Financial
Services
Largest
competitor
2
nd
largest
competitor
All other
competitors
82
18
2011 market penetration
(%)
Propel market share
(Originations, %)
37
16
10
37


PROPRIETARY
WE WILL LEVERAGE SOME OF ENCORE’S CORE COMPETENCIES
TO DRIVE GROWTH
45
Leveraging Encore’s industry-leading
consumer analytics will strengthen our ability
to underwrite and provide service to our
customers
Consumer
analytics
Applying Encore’s in-depth marketing
analytics will improve ROI on direct mail
campaigns
Direct mail
marketing
Encore’s robust call center operations will
allow us to provide broader inbound and
outbound customer acquisition and support
services
Customer
support


PROPRIETARY
WE PLAN TO EXPAND IN OUR CORE MARKET AND INTO OTHER
STATES
46
Working to penetrate
the 80% of the Texas 
market that has yet
to use a tax lien
transfer
Existing
market
Lobbying to introduce
legislation in other
states that will create
new markets
New
markets
Exploring alternative
tax lien models that
will allow us to
expand into new
markets
New
opportunities


PROPRIETARY
SUMMARY AND CONCLUSION
Brandon Black
President and Chief Executive Officer
47


PROPRIETARY
ON A NORMALIZED BASIS, WE EXPECT TO DEPLOY NEARLY $500
MILLION THIS YEAR
48
2012 purchasing outlook
($M)
2012 normalized capital deployment
($M)
Encore core
business
Propel
410
90
500
130
240
55
75
Q1
Q2
Q3
Q4


PROPRIETARY
49
ENCORE’S LONG-TERM PROSPECTS CONTINUE TO BE STRONG AND
ARE GAINING STRENGTH
Operating results continue to be strong and are exceeding
our internal projections
Acquisition of the market leader in tax lien transfer business
provides flexibility for future purchase needs
Working collaboratively with legislators and policymakers to
shape the future of the collection industry
Significant purchases in the second quarter will drive
growth throughout 2012 and into 2013


PROPRIETARY
ENDNOTE
The Company has included information concerning Adjusted EBITDA because
management utilizes this information in the evaluation of its operations and
believes that this measure is a useful indicator of the Company's ability to
generate cash collections in excess of operating expenses through the
liquidation of its receivable portfolios.
Adjusted EBITDA has not been prepared
in accordance with generally accepted accounting principles (GAAP). The
Company has included a reconciliation of Adjusted EBITDA to reported
earnings under GAAP, in the financial tables included in the Appendix, and in
the Company’s Form 8-K filed today.
50


PROPRIETARY
51
APPENDIX


PROPRIETARY
52
RECONCILIATION OF ADJUSTED EBITDA
Reconciliation of Adjusted EBITDA to GAAP Net Income
(Unaudited, In Thousands)
Three Months Ended
Note:
The
periods
3/31/07
through
12/31/08
have
been
adjusted
to
reflect
the
retrospective
application
of
ASC
470-20
3/31/07
6/30/07
9/30/07
12/31/07
3/31/08
6/30/08
9/30/08
12/31/08
3/31/09
6/30/09
9/30/09
12/31/09
GAAP net income, as reported
4,991
    
(1,515)
   
4,568
    
4,187
    
6,751
     
6,162
  
3,028
  
(2,095)
 
8,997
  
6,641
  
9,004
  
8,405
   
Interest expense
4,042
    
4,506
    
4,840
    
5,260
    
5,200
     
4,831
  
5,140
  
5,401
   
4,273
  
3,958
  
3,970
  
3,959
   
Contingent interest expense
3,235
    
888
       
-
        
-
        
-
         
-
      
-
      
-
      
-
      
-
      
-
      
-
      
Pay-off of future contingent interest
-
        
11,733
  
-
        
-
        
-
         
-
      
-
      
-
      
-
      
-
      
-
      
-
      
Provision for income taxes
3,437
    
(1,031)
   
1,315
    
2,777
    
4,509
     
4,225
  
2,408
  
(1,442)
 
5,973
  
4,166
  
5,948
  
4,609
   
Depreciation and amortization
869
       
840
       
833
       
810
       
722
        
766
     
674
     
652
      
623
     
620
     
652
     
697
      
Amount applied to principal on receivable portfolios
28,259
  
29,452
  
26,114
  
29,498
  
40,212
   
35,785
35,140
46,364
 
42,851
48,303
49,188
47,384
 
Stock-based compensation expense
801
       
1,204
    
1,281
    
1,001
    
1,094
     
1,228
  
860
     
382
      
1,080
  
994
     
1,261
  
1,049
   
Impairment charge for goodwill and identifiable
intangible assets
-
        
-
        
-
        
-
        
-
         
-
      
-
      
-
      
-
      
-
      
-
      
-
      
Acquisition related expense
-
        
-
        
-
        
-
        
-
         
-
      
-
      
-
      
-
      
-
      
-
      
-
      
Adjusted EBITDA
45,634
  
46,077
  
38,951
  
43,533
  
58,488
   
52,997
47,250
49,262
 
63,797
64,682
70,023
66,103
 
3/31/10
6/30/10
9/30/10
12/31/10
3/31/11
6/30/11
9/30/11
12/31/11
3/31/12
GAAP net income, as reported
10,861
11,730
12,290
14,171
 
13,679
  
14,775
  
15,370
  
17,134
  
11,406
   
Interest expense
4,538
  
4,880
  
4,928
  
5,003
   
5,593
    
5,369
    
5,175
    
4,979
    
5,515
     
Contingent interest expense
-
      
-
      
-
      
-
      
-
        
-
        
-
        
-
        
-
         
Pay-off of future contingent interest
-
      
-
      
-
      
-
      
-
        
-
        
-
        
-
        
-
         
Provision for income taxes
6,490
  
6,749
  
6,632
  
9,075
   
8,601
    
9,486
    
9,868
    
10,351
  
7,344
     
Depreciation and amortization
673
     
752
     
816
     
958
      
1,053
    
1,105
    
1,194
    
1,309
    
1,363
     
Amount applied to principal on receivable portfolios
58,265
64,901
63,507
53,427
 
85,709
  
83,939
  
73,187
  
69,462
  
104,603
 
Stock-based compensation expense
1,761
  
1,446
  
1,549
  
1,254
   
1,765
    
1,810
    
2,405
    
1,729
    
2,266
     
Impairment charge for goodwill and identifiable
intangible assets
-
      
-
      
-
      
-
      
-
        
-
        
-
        
-
        
10,349
   
Acquisition related expense
-
      
-
      
-
      
-
      
-
        
-
        
-
        
-
        
489
        
Adjusted EBITDA
82,588
90,458
89,722
83,888
 
116,400
116,484
107,199
104,964
143,335