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8-K - FORM 8-K - APOLLO EDUCATION GROUP INC | p18650e8vk.htm |
Exhibit 99.1
FEB 08 2011
Mr. Joseph L. DAmico
|
Certified Mail | |
President and Chief Operating Officer
|
Return Receipt Requested | |
University of Phoenix/Apollo Group
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# 7007 0710 0001 0560 2170 | |
4025 South Riverpoint Parkway |
||
Phoenix, AZ 85040 |
RE: | Expedited Final Program Review Determination Letter OPE ID: 02098800 PRCN: 201110927380 |
Dear Mr. DAmico,
From December 6, 2010 through December 10, 2010, Marcia Clark, Dale Hillard, Mark Hamburg, Renee
Gullotto, and Randi Korenstein conducted a review of University of Phoenixs (UOP) administration
of the programs authorized pursuant to Title IV of the Higher Education Act of 1965, as amended, 20
U.S.C. §§ 1070 et seq. (Title IV, HEA programs). The purpose of this Final Program Review
Determination Letter is to close the program review.
The focus of the review was to determine UOPs compliance with the statutes and federal regulations
as they pertain to the institutions administration of Title IV programs. The review consisted of
an examination of UOPs 2009-2010 and 2010-2011 (July 1, 2010 through December 10, 2010) award
years.
A sample of 30 files was identified for review from the 2009-2010 and 2010-2011 award years. The
files were selected randomly from a statistical sample of the total population receiving Title IV,
HEA program funds for each award year. Appendix A lists the names and social security numbers of
the students whose files were examined during the program review. In addition, student and
instructor interactions in six distance education courses were examined.
Although the review was thorough, it cannot be assumed to be all-inclusive. The absence of
statements in the report concerning UOPs specific practices and procedures must not be construed
as acceptance, approval, or endorsement of those specific practices and procedures. Furthermore, it
does not relieve UOP of its obligation to comply with all of the statutory or regulatory provisions
governing the Title IV, HEA programs.
The School Participation Team-San Francisco/Seattle has made a Final Program Review Determination
concerning the findings that were identified during the program review. Following is a discussion
of the findings identified and the resolution of those findings.
U.S. Department of Education, Federal Student Aid, School Participation Team -San Francisco/Seattle
50 Beale St. Suite 9800 San Francisco, CA 94105-1863
www.FederalStudentAid.ed.gov
50 Beale St. Suite 9800 San Francisco, CA 94105-1863
www.FederalStudentAid.ed.gov
FEDERAL STUDENT AIDSTART HERE. GO FURTHER.
University of Phoenix
OPE ID: 02098800
PRCN: 201110927380
Page 2 of 6
OPE ID: 02098800
PRCN: 201110927380
Page 2 of 6
Finding 1. Exit Counseling Requirements Not Met
Citation: Institutions must ensure that exit counseling is provided to each FFEL/DL borrower
shortly before the student ceases to be enrolled half time at the institution or within 30 days of
a students withdrawal or graduation. The exit counseling must inform the borrower of the estimated
monthly repayment amount on the students outstanding loan(s), review repayment options, suggest
debt-management strategies, review conditions under which a student borrower may defer or apply for
forbearance of repayment or obtain a full or partial discharge, and require the student borrower to
provide current contact information. Exit counseling must emphasize the seriousness of the
repayment obligation and describe the likely consequences of default. The institution must maintain
documentation that substantiates compliance with exit counseling provisions. 34 C.F.R. §
682.604(g).
Noncompliance: UOP failed to maintain sufficient documentation that its students completed the exit
counseling requirements for the period July 1, 2010 to December 10, 2010.
UOP changed its procedures for performing exit counseling beginning July 1, 2010. Rather than
mailing the hard copy exit interview documents to its students, UOP began sending emails to
students for whom exit interviews were required. The emails provided the students with a link that
enabled them to access the Departments interactive website for completing the exit interview
requirements. However, UOP failed to follow up to determine if students had completed the exit
counseling requirement, and UOP failed to follow up with students in writing or by email with the
required exit interview documents when students failed to complete exit counseling.
The following student files did not contain documentation that an exit interview was performed by
UOP: Students #12, 16, 18, 19, 23, and 28
Final Determination: UOP is in the process of identifying students who failed to complete required
exit counseling and of sending each of these students an email that contains the required exit
counseling documentation.
UOP has initiated an acceptable corrective action. This finding is closed.
Finding 2. Failure to Coordinate Non-Title IV Resources for Packaging Title IV Funds
Citation: A students total financial aid and other estimated financial assistance (EFA) may not
exceed a students financial need as determined under § 428 of the Higher Education Act (HEA). EFA
is defined as the estimated amount of assistance for a period of enrollment that a student or a
parent will receive from federal, state, institutional, or other sources, such as scholarships,
grants, net earnings from need-based employment, or loans, including, but not limited to, an
educational benefit paid because of enrollment in a postsecondary education institution, or to
cover postsecondary education expenses. 34 C.F.R. § 682.200(b).
University of Phoenix
OPE ID: 02098800
PRCN: 201110927380
Page 3 of 6
OPE ID: 02098800
PRCN: 201110927380
Page 3 of 6
If an institution treats a waiver as a payment of tuition and fees charged to a student then that
waiver of tuition and fees would be considered as a financial aid resource and the cost of
attendance calculation would include the full amount of the tuition and fees. Dear Colleague Letter
(DCL) GEN-00-24.
Noncompliance: UOP failed to include tuition waivers as EFA in four of 30 files reviewed.
Specifically, UOP provided [1] tuition waivers to employees from [1] who
became UOP students. UOP offered a $70 per course tuition reduction as a promotion to one of its
students. Additionally, UOP offered a tuition discount to a student in the military. These
discounts were not included as EFA in the following students files.
Date of | Total Per | |||||||||||
Student # | Discount | Description | Amount | Student | ||||||||
2 | 1/25/10 | Com/150 Discount-[1] |
[ | 1] | ||||||||
1/25/10 | CRT/205 Discount-[1] |
[ | 1] | |||||||||
3/29/10 | Com/220/ Discount-[1] |
[ | 1] | |||||||||
3/29/10 | HCA/220/Discount-[1] |
[ | 1] | |||||||||
6/1/10 | ETH/125/Discount [1] |
[ | 1] | |||||||||
8/2/10 | HCA/240/Discount [1] |
[ | 1] | |||||||||
10/4/10 | HCR/210/Discount [1] |
[ | 1] | |||||||||
10/4/10 | HCR/220/Discount [1] |
[ | 1] | |||||||||
[ | 1] | |||||||||||
18 | 12/1/09 | R:Com/140/PROMO-l Auto |
[ | 1] | ||||||||
12/1/09 | R:Gen/105/PROMO-1-Auto |
[ | 1] | |||||||||
[ | 1] | |||||||||||
20 | 9/1/09 | R:Nur/513/Discount-Alum |
[ | 1] | ||||||||
10/8/09 | R:Nur/518/Discount-Alum |
[ | 1] | |||||||||
11/19/09 | R:Nur/550/Discount-Alum |
[ | 1] | |||||||||
1/21810 | R:Nur/505/Discount-Alum |
[ | 1] | |||||||||
3/10/10 | R:HCS/510/Discount Alum |
[ | 1] | |||||||||
9/1/10 | R:NRP/545A |
[ | 1] | |||||||||
[ | 1] | |||||||||||
22 | 1/25/10 | Gen/105 Discount-Milita |
[ | 1] | ||||||||
1/25/10 | Com/140 Discount-Milita |
[ | 1] | |||||||||
4/12/10 | ETH/125 Discount-Milita |
[ | 1] | |||||||||
4/12/10 | Mat/116 Discount-Milita |
[ | 1] | |||||||||
7/5/10 | ETH/125 Discount Milita |
[ | 1] | |||||||||
[ | 1] |
UOP had previously notified the Department of its failure to include tuition discounts as other
resources when packaging Title IV funds. The failure to coordinate these resources and include them
as EFA was reported in both UOPs 2008 compliance audit, and in the Program Review Report that was
issued by the Department on December 28, 2010[2].
[1] | Business information omitted. | |
[2] | Sic; correct date is December 28, 2009. |
University of Phoenix
OPE ID: 02098800
PRCN: 201110927380
Page 4 of 6
OPE ID: 02098800
PRCN: 201110927380
Page 4 of 6
UOP representatives informed reviewers that in response to the compliance audit finding and the
subsequent finding in the Program Review Report, UOP initiated an automated processing enhancement
that is being completed in two phases. The first phase prioritized the packaging of all UOP
employees that received full tuition discounts, as these large discounts could have resulted in
students receiving over awards. As there was no off-the-shelf software capable of handling the
complexity of UOPs borrower based packaging needs and resource calculations, UOP was required to
customize an application to handle all other discounts. The development of this processing
enhancement has taken longer than UOP expected.
During its implementation of the final phase of this automation, UOP established a process that
elicited from students, on the financial aid application, pertinent information about scholarships,
grants, waivers, employee tuition assistance, discounts and other financial resources that support
their education. These self-reported benefits are evaluated as EFA when the students financial aid
awards are calculated.
The systematic solution UOP is developing to enhance its existing systems will identify other
benefits a student receives to pay tuition and fees, such as support from other employers, tuition
discounts and waivers. The automated solution will identify the amount of any benefit paid directly
to the students account, evaluate if the student previously reported the benefit and support an
analysis of whether the benefit on the student account would cause the student to have resources
greater than the students financial need or cost of attendance. The automated solution, which is
expected to be implemented by August 31, 2011, will include additional controls at the point
financial aid is awarded and at the time of disbursement to identify changes between those events.
Final Determination: The review team confirmed that UOPs cost of attendance is high enough that
these minimal tuition discounts do not cause over awards even if students are eligible for the
maximum federal and state financial aid. Additionally, UOP is in the process of completing its
software upgrade to identify all other resources.
UOP has initiated an acceptable corrective action. This finding is closed.
Finding 3. Incorrect Determination Date for Return of Title IV Calculation
Citation: When a recipient of Title IV grant or loan assistance withdraws or is terminated from an
institution during a payment period or period of enrollment in which the recipient began
attendance, the institution must determine the amount of Title IV grant or loan assistance that the
student earned as of the students withdrawal date. 34 C.F.R. § 668.22, 34 C.F.R. § 668.173(b).
Noncompliance: Student #14 was academically dismissed from UOP on 4/4/10. The determination date
for the student was recorded as 5/2/10, which was 29 days after the official withdrawal date.
University of Phoenix
OPE ID: 02098800
PRCN: 201110927380
Page 5 of 6
OPE ID: 02098800
PRCN: 201110927380
Page 5 of 6
UOP applied its policy for unofficial withdrawal in this students case. This resulted in the
student being out of attendance for 29 days beyond the official withdrawal date before UOP
established its determination date for this student.
It is important to note that the Return to the Title IV programs (R2T4) was made in a timely manner
even though UOP used the incorrect date of determination.
Final Determination: This was an isolated incident that affected one student. No further action is
required. UOP has taken the corrective actions necessary to resolve this finding. Therefore, UOP
may consider this finding closed, with no further action required.
Record Retention:
Program records relating to the period covered by the program review must be retained until the
later of: resolution of the loans, claims or expenditures questioned in the program review; or the
end of the retention period otherwise applicable to the record under
34 C.F.R. § 668.24(e).
We would like to express our appreciation for the courtesy and cooperation extended during the
review. If you have any questions concerning this report, please call Marcia Clark at (415)
486-5602.
Sincerely,
Martina Fernandez-Rosario | ||||
Area Case Director |
cc: | Ms. Shawn Tebben, Financial Aid Director Ms. Terri Candelaria, Executive Director, AZ State Board for Private Postsecondary Education Dr. Sylvia Manning, The Higher Learning Commission, North Central Association of Colleges and Schools Mr. Rick Buckingham, Vice President, Compliance, USA Funds |
University of Phoenix
OPE ID: 02098800
PRCN: 201110927380
Page 6 of 6
OPE ID: 02098800
PRCN: 201110927380
Page 6 of 6
Appendix A Student Sample to the Program Review Report
Student Number | Last Name | First Name | ||||
[STUDENT
INFORMATION OMITTED.] |
Confidential
This document contains Personally Identifiable [sic]
February 18, 2011
Mr. Joseph L. DAmico
President and Chief Operating Officer
University of Phoenix / Apollo Group
4025 South Riverpoint Parkway
Phoenix, AZ 85040
President and Chief Operating Officer
University of Phoenix / Apollo Group
4025 South Riverpoint Parkway
Phoenix, AZ 85040
RE: | Expedited Final Program Review Determination Letter OPE ID: 02098800 PRCN: 201110927380 |
Dear Mr. DAmico:
This letter serves to correct an error on the Expedited Final Program Review Determination Letter
(EDL) issued to the University of Phoenix (UOP) on February 8, 2011.
Please note that the reference to the Program Review Report, on Page 3 of 6 of the EDL, should
correctly state the date of the report as December 28, 2009, not December 28, 2010.
Please keep a copy of this letter as an attachment to our EDL, issued on February 8, 2011.
I apologize for this error. If you have any questions, please feel free to call me at (415)
486-5605.
Sincerely,
Martina Fernandez-Rosario
Area Case Director
Area Case Director
cc: | Ms. Shawn Tebben, Financial Aid Director Ms. Terri Stanfill, Executive Director - AZ State Board of Private Postsecondary Education Dr. Sylvia Manning, President - The Higher Learning Commission, North Central Association of Colleges and Schools Mr. Rick Buckingham, Vice President, Compliance, USA Funds |
U.S. Department of Education, Federal Student Aid, School Participation Team San Francisco/Seattle
50 Beale Street, Suite 9800, San Francisco, CA 94105-1863
www.FederalStudentAid.ed.gov
50 Beale Street, Suite 9800, San Francisco, CA 94105-1863
www.FederalStudentAid.ed.gov
FEDERAL STUDENT AID | START HERE. GO FURTHER. |