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Table of Contents

 

 

 

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C.  20549

 

FORM 10-Q

 

(Mark one)

 

x  Quarterly report pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934

 

For the quarterly period ended June 30, 2010

 

or

 

o  Transition report pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934

 

For the transition period from                     to                    

 

Commission File Number 333-165975; 333-158745; 333-150885

 

NCO GROUP, INC.

(Exact name of registrant as specified in its charter)

 

DELAWARE

 

02-0786880

(State or other jurisdiction of incorporation or organization)

 

(I.R.S. Employer Identification No.)

 

 

 

507 Prudential Road, Horsham, Pennsylvania

 

19044

(Address of principal executive offices)

 

(Zip Code)

 

215-441-3000

(Registrant’s telephone number, including area code)

 

Not Applicable

(Former name, former address and former fiscal year, if changed since last report)

 

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.  Yes x  No o

 

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§ 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).  Yes o  No o

 

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See the definitions of “large accelerated filer,” “accelerated filer” and “smaller reporting company” in Rule 12b-2 of the Exchange Act.

 

Large accelerated filer o

Accelerated filer o

 

 

Non-accelerated filer x

Smaller reporting company o

(Do not check if a smaller reporting company)

 

 

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).  Yes o  No x

 

The number of shares outstanding of each of the issuer’s classes of common stock as of August 13, 2010 was: 2,960,847 shares of Class A common stock, $0.01 par value and 399,814 shares of Class L common stock, $0.01 par value.

 

 

 



Table of Contents

 

NCO GROUP, INC.

 

INDEX

 

 

 

PAGE

 

 

 

PART I — FINANCIAL INFORMATION

 

 

 

 

Item 1.

FINANCIAL STATEMENTS (Unaudited)

 

 

 

 

 

Consolidated Balance Sheets - June 30, 2010 and December 31, 2009

1

 

 

 

 

Consolidated Statements of Operations - Three and Six Months Ended June 30, 2010 and 2009

2

 

 

 

 

Consolidated Statements of Cash Flows - Three and Six Months Ended June 30, 2010 and 2009

3

 

 

 

 

Notes to Consolidated Financial Statements

4

 

 

 

Item 2.

MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

30

 

 

 

Item 3.

QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

40

 

 

 

Item 4.

CONTROLS AND PROCEDURES

40

 

 

 

PART II — OTHER INFORMATION

 

 

 

 

Item 1.

LEGAL PROCEEDINGS

41

 

 

 

Item 1A.

RISK FACTORS

41

 

 

 

Item 2.

UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS

41

 

 

 

Item 3.

DEFAULTS UPON SENIOR SECURITIES

41

 

 

 

Item 4.

[REMOVED AND RESERVED]

41

 

 

 

Item 5.

OTHER INFORMATION

41

 

 

 

Item 6.

EXHIBITS

42

 

 

 

SIGNATURES

43

 



Table of Contents

 

Part I. Financial Information

Item 1. Financial Statements

 

NCO GROUP, INC.

Consolidated Balance Sheets

(Unaudited)

(Amounts in thousands, except per share amounts)

 

 

 

June 30,

 

December 31,

 

 

 

2010

 

2009

 

ASSETS

 

 

 

 

 

 

 

 

 

 

 

Current assets:

 

 

 

 

 

Cash and cash equivalents (includes cash and cash equivalents of consolidated variable interest entities: 2010, $875; 2009, $982)

 

$

25,743

 

$

39,221

 

Accounts receivable, trade, net of allowance for doubtful accounts of $4,669 and $5,824, respectively

 

166,958

 

178,067

 

Purchased accounts receivable, current portion, net of allowance for impairment of $144,488 and $144,397, respectively (includes purchased accounts receivable of consolidated variable interest entities: 2010, $17,588; 2009, $22,020)

 

42,348

 

50,960

 

Deferred income taxes

 

1,732

 

1,753

 

Prepaid expenses and other current assets

 

62,630

 

61,981

 

Total current assets

 

299,411

 

331,982

 

 

 

 

 

 

 

Funds held on behalf of clients (note 9)

 

 

 

 

 

 

 

 

 

 

 

Property and equipment, net

 

109,851

 

122,317

 

 

 

 

 

 

 

Other assets:

 

 

 

 

 

Goodwill

 

535,454

 

535,857

 

Trade name, net of accumulated amortization

 

83,711

 

83,912

 

Customer relationships and other intangible assets, net of accumulated amortization

 

226,519

 

258,682

 

Purchased accounts receivable, net of current portion (includes purchased accounts receivable of consolidated variable interest entities: 2010, $13,818; 2009, $18,586)

 

69,082

 

87,469

 

Deferred income taxes

 

3,517

 

3,548

 

Other assets

 

34,784

 

36,268

 

Total other assets

 

953,067

 

1,005,736

 

Total assets

 

$

1,362,329

 

$

1,460,035

 

 

 

 

 

 

 

LIABILITIES AND STOCKHOLDERS’ EQUITY

 

 

 

 

 

 

 

 

 

 

 

Current liabilities:

 

 

 

 

 

Long-term debt, current portion (includes debt of consolidated variable interest entities: 2010, $3,971; 2009, $10,027)

 

$

13,334

 

$

41,699

 

Income taxes payable

 

6,992

 

2,838

 

Accounts payable

 

21,713

 

15,865

 

Accrued expenses (includes accrued expenses of consolidated variable interest entities: 2010, $1,067; 2009, $795)

 

93,746

 

107,250

 

Accrued compensation and related expenses

 

43,702

 

38,094

 

Deferred revenue, current portion

 

35,048

 

39,528

 

Total current liabilities

 

214,535

 

245,274

 

 

 

 

 

 

 

Funds held on behalf of clients (note 9)

 

 

 

 

 

 

 

 

 

 

 

Long-term liabilities:

 

 

 

 

 

Long-term debt, net of current portion

 

878,753

 

909,831

 

Deferred income taxes (includes deferred income taxes of consolidated variable interest entities: 2010, $954; 2009, $1,475)

 

35,806

 

31,972

 

Deferred revenue, net of current portion

 

732

 

1,147

 

Other long-term liabilities

 

34,023

 

31,261

 

 

 

 

 

 

 

Commitments and contingencies (note 16)

 

 

 

 

 

 

 

 

 

 

 

Stockholders’ equity:

 

 

 

 

 

Preferred stock, par value $0.01 per share, 7,500 shares authorized, 3,380 and 3,152 shares issued and outstanding, respectively

 

33

 

31

 

Class L common stock, par value $0.01 per share, 800 shares authorized, 400 shares issued and outstanding

 

4

 

4

 

Class A common stock, par value $0.01 per share, 4,500 shares authorized, 2,961 shares issued and outstanding

 

30

 

30

 

Additional paid-in capital

 

764,202

 

763,828

 

Accumulated other comprehensive loss

 

(604

)

(551

)

Accumulated deficit

 

(575,036

)

(534,242

)

Total NCO Group, Inc. stockholders’ equity

 

188,629

 

229,100

 

Noncontrolling interests

 

9,851

 

11,450

 

Total stockholders’ equity

 

198,480

 

240,550

 

Total liabilities and stockholders’ equity

 

$

1,362,329

 

$

1,460,035

 

 

See accompanying notes.

 

1



Table of Contents

 

NCO GROUP, INC.

Consolidated Statements of Operations

(Unaudited)

(Amounts in thousands)

 

 

 

For the Three Months Ended

 

For the Six Months Ended

 

 

 

June 30,

 

June 30,

 

 

 

2010

 

2009

 

2010

 

2009

 

 

 

 

 

 

 

 

 

 

 

Revenues:

 

 

 

 

 

 

 

 

 

Services

 

$

306,988

 

$

352,946

 

$

629,914

 

$

720,447

 

Portfolio

 

11,627

 

16,851

 

27,924

 

42,866

 

Reimbursable costs and fees

 

67,554

 

8,822

 

141,399

 

17,435

 

 

 

 

 

 

 

 

 

 

 

Total revenues

 

386,169

 

378,619

 

799,237

 

780,748

 

 

 

 

 

 

 

 

 

 

 

Operating costs and expenses:

 

 

 

 

 

 

 

 

 

Payroll and related expenses

 

175,651

 

197,922

 

361,919

 

403,687

 

Selling, general and administrative expenses

 

113,254

 

128,820

 

224,786

 

262,399

 

Reimbursable costs and fees

 

67,554

 

8,822

 

141,399

 

17,435

 

Depreciation and amortization expense

 

27,357

 

30,619

 

55,087

 

61,701

 

Restructuring charges

 

4,949

 

1,337

 

6,383

 

1,780

 

Total operating costs and expenses

 

388,765

 

367,520

 

789,574

 

747,002

 

 

 

 

 

 

 

 

 

 

 

(Loss) Income from operations

 

(2,596

)

11,099

 

9,663

 

33,746

 

 

 

 

 

 

 

 

 

 

 

Other income (expense):

 

 

 

 

 

 

 

 

 

Interest and investment income

 

185

 

594

 

273

 

936

 

Interest expense

 

(22,156

)

(26,674

)

(45,757

)

(49,784

)

Other income, net

 

1,113

 

6,866

 

1,069

 

3,162

 

Total other income (expense)

 

(20,858

)

(19,214

)

(44,415

)

(45,686

)

Loss before income taxes

 

(23,454

)

(8,115

)

(34,752

)

(11,940

)

 

 

 

 

 

 

 

 

 

 

Income tax expense (benefit)

 

1,865

 

(2,538

)

4,905

 

(3,684

)

 

 

 

 

 

 

 

 

 

 

Net loss

 

(25,319

)

(5,577

)

(39,657

)

(8,256

)

 

 

 

 

 

 

 

 

 

 

Less: Net income (loss) attributable to noncontrolling interests

 

203

 

(361

)

1,137

 

(931

)

 

 

 

 

 

 

 

 

 

 

Net loss attributable to NCO Group, Inc.

 

$

(25,522

)

$

(5,216

)

$

(40,794

)

$

(7,325

)

 

See accompanying notes.

 

2



Table of Contents

 

NCO GROUP, INC

Consolidated Statements of Cash Flows

(Unaudited)

(Amounts in thousands)

 

 

 

For the Six Months Ended

 

 

 

June 30,

 

 

 

2010

 

2009

 

 

 

 

 

 

 

Cash flows from operating activities:

 

 

 

 

 

Net loss

 

$

(39,657

)

$

(8,256

)

Adjustments to reconcile net loss to net cash provided by operating activities:

 

 

 

 

 

Depreciation and amortization

 

55,087

 

61,701

 

Provision for doubtful accounts

 

672

 

2,154

 

Impairment of purchased accounts receivable

 

139

 

1,341

 

Noncash interest

 

3,773

 

4,214

 

Noncash net losses (gains) on derivative instruments

 

86

 

(195

)

Gain on sale of purchased accounts receivable

 

 

(361

)

Deferred income taxes

 

1,386

 

(5,744

)

Other

 

1,188

 

1,928

 

Changes in operating assets and liabilities, net of acquisitions:

 

 

 

 

 

Accounts receivable, trade

 

10,160

 

16,423

 

Accounts payable and accrued expenses

 

(1,754

)

(10,937

)

Income taxes payable

 

3,903

 

(2,177

)

Other assets and liabilities

 

1,403

 

(1,158

)

Net cash provided by operating activities

 

36,386

 

58,933

 

 

 

 

 

 

 

Cash flows from investing activities:

 

 

 

 

 

Purchases of accounts receivable

 

(8,953

)

(32,954

)

Collections applied to principal of purchased accounts receivable

 

35,636

 

46,653

 

Proceeds from sales and resales of purchased accounts receivable

 

 

525

 

Purchases of property and equipment

 

(12,247

)

(18,055

)

Net cash paid related to acquisitions

 

 

(780

)

Other

 

1,331

 

149

 

Net cash provided by (used in) investing activities

 

15,767

 

(4,462

)

 

 

 

 

 

 

Cash flows from financing activities:

 

 

 

 

 

Repayment of notes payable

 

(8,481

)

(15,148

)

Net repayments of borrowings under revolving credit facility

 

(17,000

)

(41,000

)

Repayment of borrowings under senior term loan

 

(34,027

)

(18,027

)

Payment of fees to obtain debt

 

(2,758

)

(2,477

)

Return of investment in subsidiary to noncontrolling interests

 

(2,736

)

(4,287

)

Issuance of stock, net

 

 

39,667

 

Payment of deemed dividend to JPM

 

 

(8,049

)

Net cash used in financing activities

 

(65,002

)

(49,321

)

 

 

 

 

 

 

Effect of exchange rate on cash

 

(629

)

419

 

 

 

 

 

 

 

Net (decrease) increase in cash and cash equivalents

 

(13,478

)

5,569

 

 

 

 

 

 

 

Cash and cash equivalents at beginning of the period

 

39,221

 

29,880

 

 

 

 

 

 

 

Cash and cash equivalents at end of the period

 

$

25,743

 

$

35,449

 

 

See accompanying notes.

 

3



Table of Contents

 

NCO GROUP, INC.

Notes to Consolidated Financial Statements

(Unaudited)

 

1.              Nature of Operations:

 

NCO Group, Inc. is a holding company and conducts substantially all of its business operations through its subsidiaries (collectively, the “Company” or “NCO”). NCO is an international provider of business process outsourcing solutions, primarily focused on accounts receivable management (“ARM”) and customer relationship management (“CRM”). NCO provides services through over 90 offices throughout North America, Asia, Europe and Australia. The Company provides services to more than 18,500 active clients, including many of the Fortune 500, supporting a broad spectrum of industries, including financial services, telecommunications, healthcare, retail and commercial, utilities, education and government, technology and transportation/logistics services. These clients are primarily located throughout North America, Europe and Australia. Excluding reimbursable costs and fees, the Company’s largest client during the six months ended June 30, 2010, was in the telecommunications sector and represented 7.9 percent of the Company’s consolidated revenue for the six months ended June 30, 2010.

 

Historically, the Company has also purchased and collected past due consumer accounts receivable from consumer creditors. During 2009, the Company significantly reduced its purchases of accounts receivable and made a decision to minimize further investments in the future. This decision resulted from declines in liquidation rates, competition for purchased accounts receivable and the continued uncertainty of collectibility.

 

The Company’s business consists of three operating segments: ARM, CRM and Portfolio Management.

 

2.     Accounting Policies:

 

Principles of Consolidation:

 

The consolidated financial statements include the accounts of the Company and all subsidiaries and entities controlled by the Company. All intercompany accounts and transactions have been eliminated.

 

The Company also considers whether any of its investments represent a variable interest entity (“VIE”) that is required to be consolidated by the primary beneficiary. The primary beneficiary is the entity that has both (i) the power to direct the activities of the VIE that most significantly impact the VIE’s economic performance, and (ii) the obligation to absorb losses or the right to receive benefits that could potentially be significant to the VIE. A VIE is an entity for which the primary beneficiary’s interest in the entity can change with changes in factors other than the amount of investment in the entity.

 

The Company has investments in VIEs that purchase portfolios of purchased accounts receivable. Based on the Company’s significant participation in the VIEs’ profits or losses and its ability to direct the activities of the VIEs, the Company consolidates these VIEs as it is considered the primary beneficiary. The aggregate assets of the VIEs, that can only be used to settle obligations of the VIEs, and liabilities of the VIEs, for which beneficial interest holders do not have recourse to the Company’s general credit, are presented on the balance sheet.

 

Interim Financial Information:

 

The accompanying unaudited consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States of America for interim financial information. Accordingly, they do not include all of the information and footnotes required by accounting principles generally accepted in the United States of America for annual financial statements. The December 31, 2009 balance sheet was derived from the consolidated audited financial statements of the Company, but does not include all disclosures required by accounting principles generally accepted in the United States of America. In the opinion of management, all adjustments (consisting of only normal recurring adjustments, except as otherwise disclosed herein) considered necessary for a fair presentation have been included. Because of the seasonal nature of the Company’s business, operating results for the three-month and six-month period ended June 30, 2010, are not necessarily indicative of the results that may be expected for the year ending December 31, 2010, or for any other interim period.

 

4



Table of Contents

 

2.     Accounting Policies (continued):

 

Interim Financial Information (continued):

 

The accompanying unaudited consolidated financial statements should be read in conjunction with the Company’s consolidated financial statements and footnotes thereto included in the Company’s Annual Report on Form 10-K/A for the year ended December 31, 2009, filed with the Securities and Exchange Commission (“SEC”).

 

Use of Estimates:

 

The preparation of financial statements in conformity with accounting principles generally accepted in the United States of America requires management to make estimates and assumptions that affect the amounts reported in the financial statements and the accompanying notes. Actual results could differ from those estimates.

 

Reclassifications:

 

Certain amounts in the statement of operations for the three and six months ended June 30, 2009, and the statement of cash flows for the six months ended June 30, 2009, have been reclassified for comparative purposes.

 

3.     Restructuring Charges:

 

The Company has several restructuring plans under which it has recorded restructuring charges, primarily in conjunction with streamlining the cost structure of the Company’s operations. These charges primarily related to the elimination of certain redundant facilities and severance costs. The Company currently expects to pay the remaining severance balance through 2013 and the remaining lease balance through 2016.

 

The following presents the activity in the accruals recorded for restructuring charges (amounts in thousands):

 

 

 

Leases

 

Severance

 

Total

 

Balance at December 31, 2009

 

$

8,562

 

$

2,997

 

$

11,559

 

Accruals

 

4,502

 

1,881

 

6,383

 

Cash payments

 

(3,673

)

(2,876

)

(6,549

)

Balance at June 30, 2010

 

$

9,391

 

$

2,002

 

$

11,393

 

 

4.     Business Combinations:

 

On August 31, 2009, the Company acquired TSYS Total Debt Management, Inc. (“TDM”), a provider of accounts receivable management legal network solutions, for $4.5 million in cash which included $1.3 million of acquired cash. The Company allocated $694,000 of the purchase price to the customer relationships and recorded goodwill of $1.4 million. The TDM acquisition was included in the ARM segment.

 

5.      Disposal of Business:

 

In October 2009, the Company sold its print and mail business, from the ARM segment, for approximately $18.7 million in cash.  The net proceeds from the sale were used to pay down the Company’s senior term loan.

 

6.      Deferred Revenue:

 

Deferred revenue primarily relates to prepaid fees for ARM collection and letter services for which revenue is recognized when the services are provided or the time period for which the Company is obligated to provide the services has expired. The following summarizes the change in the balance of deferred revenue (amounts in thousands):

 

Balance at December 31, 2009

 

$

40,675

 

Additions

 

16,406

 

Revenue recognized

 

(21,301

)

Balance at June 30, 2010

 

$

35,780

 

 

5



Table of Contents

 

7.      Fair Value:

 

Recurring Measurement:

 

The Company uses various valuation techniques and assumptions when measuring fair value of its assets and liabilities. The Company utilizes market data or assumptions that market participants would use in pricing the asset or liability, including assumptions about risk and the risks inherent in the inputs to the valuation technique. These inputs can be readily observable (“Level 1”), market corroborated (“Level 2”), or generally unobservable (“Level 3”). The significant majority of the fair value amounts included in the Company’s current period earnings resulted from Level 2 fair value methodologies; that is, the Company is able to value the assets and liabilities based on observable market data for similar instruments (the “market approach”). The Company applied an income approach to amounts included in its current period earnings resulting from Level 3 fair value methodologies.

 

The financial assets and liabilities are classified in their entirety based on the lowest level of input that is significant to the fair value measurement. The Company’s assessment of the significance of a particular input to the fair value measurement requires judgment and may affect the valuation of fair value assets and liabilities and their placement within the fair value hierarchy levels. The following table sets forth, by level within the fair value hierarchy, the Company’s financial assets and liabilities that were measured at fair value on a recurring basis (amounts in thousands):

 

 

 

 

At Fair Value as of

 

 

 

June 30, 2010

 

December 31, 2009

 

 

 

Level 1

 

Level 2

 

Level 3

 

Total

 

Level 1

 

Level 2

 

Level 3

 

Total

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Assets:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Forward exchange contracts

 

$

 

$

158

 

$

 

$

158

 

$

 

$

2

 

$

 

2

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Liabilities:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Interest rate swaps

 

 

5,293

 

 

5,293

 

 

9,104

 

 

9,104

 

Forward exchange contracts

 

 

7

 

 

7

 

 

60

 

 

60

 

Embedded derivatives

 

 

 

2,140

 

2,140

 

 

 

3,306

 

3,306

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Net liabilities

 

$

 

$

5,142

 

$

2,140

 

$

7,282

 

$

 

$

9,162

 

$

3,306

 

$

12,468

 

 

During the six months ended June 30, 2010, there were no transfers in or out of the Company’s Level 1, Level 2 or Level 3 fair value measurements.

 

To value the interest rate swaps and foreign currency forward exchange contracts, the Company obtains quotes from its counterparties. The Company considers such quotes to be Level 2 measurements. To gain assurance that such quotes reflect market participant views, the Company independently values its interest rate swaps, and independently validates the relevant exchange rates of its forward exchange contracts.

 

For purposes of valuation adjustments to its interest rate swap derivative positions, the Company has evaluated liquidity premiums that may be demanded by market participants, as well as the credit risk of its counterparties and its own credit. The Company has considered factors such as the likelihood of default by itself and counterparties, its net exposures and remaining maturities in determining the appropriate fair value adjustment to record.

 

Embedded derivatives represent the contingent payment provision embedded in the Company’s nonrecourse credit facility related to purchased accounts receivable and the sellers’ participation in collections that are in excess of minimum targets for certain portfolios of purchased accounts receivable. The Company values these embedded derivatives based on the present value of expected cash flows. Inputs used to value these embedded derivatives are considered Level 3 measurements because they are unobservable. Changes in the fair market value of the embedded derivatives are recorded in interest expense on the statement of operations.

 

6



Table of Contents

 

7.      Fair Value (continued):

 

Recurring Measurement (continued):

 

The following summarizes the change in the fair value of the embedded derivatives (amounts in thousands):

 

 

 

For the Three Months Ended

 

For the Six Months Ended

 

 

 

June 30,

 

June 30,

 

 

 

2010

 

2009

 

2010

 

2009

 

Balance at beginning of period

 

$

2,593

 

$

3,530

 

$

3,306

 

$

4,457

 

Accrued interest additions

 

184

 

713

 

409

 

1,034

 

Interest payments

 

(376

)

(567

)

(814

)

(1,145

)

Change in fair value

 

(261

)

(344

)

(761

)

(1,014

)

Balance at end of period

 

$

2,140

 

$

3,332

 

$

2,140

 

$

3,332

 

 

Non-Recurring Measurement:

 

The Company has goodwill and other intangible assets that are measured at fair value on a non-recurring basis and are adjusted to fair value only when their carrying values exceed their fair values. Inputs used to value these assets are considered Level 3 measurements because they are unobservable.

 

During the six months ended June 30, 2010 and 2009, there were no adjustments to fair value as there were no indicators that would have required interim testing. The Company performs its annual testing of indefinite-lived intangible assets during the fourth quarter of each year.

 

Fair Value of Financial Instruments:

 

The following methods and assumptions were used to estimate the fair value of each class of financial instrument for which it is practicable to estimate that value:

 

Cash and Cash Equivalents, Trade Accounts Receivable, and Accounts Payable:

 

The carrying amount reported in the balance sheets approximates fair value because of the short maturity of these instruments.

 

Purchased Accounts Receivable:

 

The Company records purchased accounts receivable at cost, which is discounted from the contractual receivable balance. The carrying value of purchased accounts receivable, which is estimated based upon future cash flows, approximates fair value at June 30, 2010 and December 31, 2009.

 

Notes Receivable:

 

The Company had notes receivable of $5.0 million and $5.1 million as of June 30, 2010 and December 31, 2009, respectively. The carrying amounts reported in the balance sheets, included in current and long-term other assets, approximated market rates for notes with similar terms and maturities, and, accordingly, the carrying amounts approximated fair value. The Company continually evaluates the collectibility of these notes.

 

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Table of Contents

 

7.      Fair Value (continued):

 

Fair Value of Financial Instruments (continued):

 

Long-Term Debt:

 

The following presents the carrying values and the estimated fair values of the Company’s long-term debt at June 30, 2010 (amounts in thousands):

 

 

 

Carrying Value

 

Fair Value

 

Senior term loan

 

$

515,233

 

$

521,522

 

Senior subordinated notes

 

200,000

 

192,000

 

Senior notes

 

165,000

 

140,250

 

Nonrecourse credit facility

 

6,213

 

6,213

 

 

The fair values of the Company’s senior term loan and senior revolving credit facility were based on market interest rates for debt with similar terms and maturities. The fair values of the Company’s senior notes and senior subordinated notes were based on their approximate trading prices at June 30, 2010. The stated interest rates of the Company’s nonrecourse credit facility approximate market rates for debt with similar terms and maturities, and, accordingly, the carrying value approximates fair value.

 

8.     Purchased Accounts Receivable:

 

As of June 30, 2010, the carrying value of Portfolio Management’s and ARM’s purchased accounts receivable were $105.6 million and $5.8 million, respectively. The total outstanding balance due, representing the original undiscounted contractual amount less collections since acquisition, was $55.7 billion and $55.2 billion at June 30, 2010 and December 31, 2009, respectively.

 

The following summarizes the change in the carrying amount of the purchased accounts receivable (amounts in thousands):

 

 

 

For the Three Months Ended

 

For the Six Months Ended

 

 

 

June 30,

 

June 30,

 

 

 

2010

 

2009

 

2010

 

2009

 

Balance at beginning of period

 

$

124,873

 

$

177,114

 

$

138,429

 

$

185,659

 

Purchases

 

3,123

 

16,523

 

8,953

 

32,954

 

Collections

 

(27,760

)

(39,246

)

(63,131

)

(89,592

)

Revenue recognized

 

12,953

 

17,717

 

27,495

 

42,939

 

Proceeds from portfolio sales and resales applied to carrying value

 

 

 

 

(164

)

Impairment

 

(1,585

)

(1,308

)

(139

)

(1,341

)

Other

 

(174

)

1,474

 

(177

)

1,819

 

Balance at end of period

 

$

111,430

 

$

172,274

 

$

111,430

 

$

172,274

 

 

8



Table of Contents

 

8.     Purchased Accounts Receivable (continued):

 

The following presents the change in the allowance for impairment of purchased accounts receivable (amounts in thousands):

 

 

 

For the Three Months Ended

 

For the Six Months Ended

 

 

 

June 30,

 

June 30,

 

 

 

2010

 

2009

 

2010

 

2009

 

Balance at beginning of period

 

$

142,951

 

$

123,801

 

$

144,397

 

$

123,804

 

Additions

 

2,036

 

2,865

 

3,211

 

5,655

 

Recoveries

 

(451

)

(1,557

)

(3,072

)

(4,314

)

Other

 

(48

)

120

 

(48

)

84

 

Balance at end of period

 

$

144,488

 

$

125,229

 

$

144,488

 

$

125,229

 

 

Accretable yield represents the excess of the cash flows expected to be collected during the life of the portfolio over the initial investment in the portfolio. The following presents the change in accretable yield (amounts in thousands):

 

 

 

For the Three Months Ended

 

For the Six Months Ended

 

 

 

June 30,

 

June 30,

 

 

 

2010

 

2009

 

2010

 

2009

 

Balance at beginning of period

 

$

103,534

 

$

154,196

 

$

112,108

 

$

167,411

 

Additions

 

2,282

 

19,063

 

6,525

 

38,363

 

Revenue recognition

 

(12,953

)

(17,717

)

(27,495

)

(42,939

)

Reclassifications (to) from nonaccretable difference

 

(3,594

)

5,119

 

(1,891

)

(2,220

)

Foreign currency translation adjustment

 

207

 

(386

)

229

 

(340

)

Balance at end of period

 

$

89,476

 

$

160,275

 

$

89,476

 

$

160,275

 

 

During the three months ended June 30, 2010 and 2009, the Company purchased accounts receivable with a cost of $3.1 million and $16.5 million, respectively, that had contractually required payments receivable at the date of acquisition of $188.1 million and $671.5 million, respectively, and expected cash flows at the date of acquisition of $5.4 million and $35.6 million, respectively. During the six months ended June 30, 2010 and 2009, the Company purchased accounts receivable with a cost of $9.0 million and $32.9 million, respectively, that had contractually required payments receivable at the date of acquisition of $575.9 million and $1.8 billion, respectively, and expected cash flows at the date of acquisition of $15.5 million and $71.3 million, respectively.

 

9.     Funds Held on Behalf of Clients:

 

In the course of the Company’s regular business activities as a provider of accounts receivable management services, the Company receives clients’ funds arising from the collection of accounts placed with the Company. These funds are placed in segregated cash accounts and are generally remitted to clients within 30 days. Funds held on behalf of clients of $74.0 million and $75.1 million at June 30, 2010 and December 31, 2009, respectively, have been shown net of their offsetting liability for financial statement presentation.

 

10.  Goodwill and Other Intangible Assets:

 

Goodwill is allocated and tested at the reporting unit level. Goodwill is tested for impairment each year during the fourth quarter, and between annual tests if an event occurs or circumstances change that would more likely than not reduce the fair value of a reporting unit below its carrying amount. No event occurred or circumstances changed since the last annual test that would more likely than not reduce the fair value of a reporting unit below its carrying value. However, if the Company continues to experience adverse effects of the challenging economic and business environment, including changes in financial projections, the Company may have to recognize an impairment of all or some portion of its goodwill.  The Company’s reporting units are ARM, CRM and Portfolio Management.

 

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Table of Contents

 

10.  Goodwill and Other Intangible Assets (continued):

 

The following summarizes the change in the Company’s reporting units’ goodwill (amounts in thousands):

 

 

 

ARM

 

CRM

 

Total

 

Balance at January 1, 2010:

 

 

 

 

 

 

 

Goodwill

 

$

552,047

 

$

128,365

 

$

680,412

 

Accumulated impairment

 

(73,205

)

(71,350

)

(144,555

)

 

 

478,842

 

57,015

 

535,857

 

TDM acquisition

 

34

 

 

34

 

Foreign currency translation and other

 

(437

)

 

(437

)

Balance at June 30, 2010:

 

 

 

 

 

 

 

Goodwill

 

551,644

 

128,365

 

680,009

 

Accumulated impairment

 

(73,205

)

(71,350

)

(144,555

)

 

 

$

478,439

 

$

57,015

 

$

535,454

 

 

Trade name includes the NCO trade name, which is an indefinite-lived intangible asset and therefore is not subject to amortization.  Similar to goodwill, the NCO trade name is reviewed at least annually for impairment. At June 30, 2010, the balance of the NCO trade name was $82.6 million.

 

Trade name also includes certain trade names which are not considered to have indefinite lives and are therefore subject to amortization. At June 30, 2010, the gross carrying amount of these trade names was $2.0 million, and the accumulated amortization was $943,000.

 

Other intangible assets subject to amortization consist of customer relationships and non-compete agreements. The following represents the other intangible assets subject to amortization (amounts in thousands):

 

 

 

June 30, 2010

 

December 31, 2009

 

 

 

Gross Carrying
Amount

 

Accumulated
Amortization

 

Gross Carrying
Amount

 

Accumulated
Amortization

 

 

 

 

 

 

 

 

 

 

 

Customer relationships

 

$

437,186

 

$

211,983

 

$

437,412

 

$

180,379

 

Non-compete agreements

 

3,372

 

2,056

 

3,955

 

2,306

 

 

 

 

 

 

 

 

 

 

 

Total

 

$

440,558

 

$

214,039

 

$

441,367

 

$

182,685

 

 

The Company recorded amortization expense for intangible assets of $16.1 million and $17.7 million during the three months ended June 30, 2010 and 2009, respectively, and $32.2 million and $34.6 million during the six months ended June 30, 2010 and 2009, respectively.

 

The following represents the Company’s expected amortization expense from these other intangible assets over the next five years (amounts in thousands):

 

For the Years Ended
December 31,

 

Estimated
Amortization Expense

 

 

 

 

 

2010

 

$

64,300

 

2011

 

63,925

 

2012

 

59,693

 

2013

 

53,504

 

2014

 

15,727

 

 

10



Table of Contents

 

11.  Long-Term Debt:

 

Long-term debt consisted of the following (amounts in thousands):

 

 

 

June 30, 2010

 

December 31, 2009

 

 

 

 

 

 

 

Senior term loan

 

$

515,233

 

$

549,260

 

Senior revolving credit facility

 

 

17,000

 

Senior subordinated notes

 

200,000

 

200,000

 

Senior notes

 

165,000

 

165,000

 

Nonrecourse credit facility

 

6,213

 

14,322

 

Capital leases

 

4,988

 

4,789

 

Other

 

653

 

1,159

 

Less current portion

 

(13,334

)

(41,699

)

 

 

$

 878,753

 

$

909,831

 

 

Senior Credit Facility:

 

The Company has a senior credit facility (“Credit Facility”) with a syndicate of financial institutions that consists of a term loan and a $100.0 million revolving credit facility. The Company is required to make quarterly principal repayments of $1.5 million on the term loan until its maturity in May 2013, at which time its remaining balance outstanding is due. The Company is also required to make quarterly prepayments of 75 percent of the excess cash flow from the Company’s purchased accounts receivable, and annual prepayments of 75 percent or 50 percent of its excess annual cash flow, based on its leverage ratio, less the amounts paid during the year from the purchased accounts receivable excess cash flow prepayments. The revolving credit facility requires no minimum principal payments until its maturity in November 2011. The availability of the revolving credit facility is reduced by any unused letters of credit ($11.9 million at June 30, 2010). As of June 30, 2010, the Company had $88.1 million of remaining availability under the revolving credit facility.

 

On March 31, 2010, the Company amended the Credit Facility to, among other things, adjust the financial covenants, including increasing maximum leverage ratios and decreasing minimum interest coverage ratios, and adjust the required principal prepayments. The amended Credit Facility also limits purchases of accounts receivable in 2010 to $20 million and purchases in 2011 and each year thereafter to $10 million per year.

 

All borrowings bear interest at an annual variable rate, based on either the prime rate (3.25 percent at June 30, 2010), the federal funds rate (0.09 percent at June 30, 2010) or LIBOR (0.35 percent 30-day LIBOR at June 30, 2010) plus an applicable margin, which is based on the type of rate and the Company’s funded debt to earnings before interest, taxes, depreciation and amortization (“EBITDA”) ratio, as defined in the loan agreement. The Company is charged a quarterly commitment fee on the unused portion of the revolving credit facility at an annual rate of 0.50 percent. The effective interest rate on the Credit Facility was approximately 9.18 percent and 9.00 percent for the three months ended June 30, 2010 and 2009, respectively, and 9.20 percent and 7.99 percent for the six months ended June 30, 2010 and 2009, respectively. The Credit Facility also requires that the Company obtain certain levels of interest rate protection.

 

11



Table of Contents

 

11.  Long-Term Debt (continued):

 

Senior Credit Facility (continued):

 

Borrowings under the Credit Facility are collateralized by substantially all of the Company’s assets. The Credit Facility contains certain financial and other covenants such as maintaining a maximum leverage ratio and a minimum interest coverage ratio, and includes restrictions on, among other things, acquisitions, the incurrence of additional debt, investments, investments in purchased accounts receivable, disposition of assets, liens and dividends and other distributions. If an event of default, such as failure to comply with covenants or a change of control, and the failure to negotiate and obtain any required relief from the Company’s lenders, were to occur under the Credit Facility, the lenders would be entitled to declare all amounts outstanding under it immediately due and payable and foreclose on the pledged assets. Under these circumstances, the acceleration of the Company’s debt could have a material adverse effect on its business. Notwithstanding the foregoing, the Company may from time to time seek to amend its existing Credit Facility or obtain other funding or additional financing, which may result in additional fees and higher interest rates. Amending the Company’s Credit Facility or obtaining other funding or additional financing prior to the expiration of the current agreement will be essential as the remaining outstanding balance under the term loan will be due upon the expiration of the Credit Facility in May 2013. At June 30, 2010, the Company’s leverage ratio was 5.04, compared to the maximum of 5.75, and the interest coverage ratio was 2.00, compared to the minimum of 1.80. The Company was in compliance with all required financial covenants and was not aware of any events of default as of June 30, 2010.

 

Management believes that over the next 12 months the Company will continue to maintain compliance with these covenants. The Company’s ability to maintain compliance with the covenants will be highly dependent on the Company’s results of operations and, to the extent necessary, the Company’s ability to implement remedial measures such as further reductions in operating costs. If the Company were to enter into an agreement with its lenders for future covenant compliance relief, such relief could result in additional fees and higher interest expense.

 

Senior Notes and Senior Subordinated Notes:

 

The Company has $165.0 million of floating rate senior notes due 2013 (“Senior Notes”) and $200.0 million of 11.875 percent senior subordinated notes due 2014 (“Senior Subordinated Notes”) (collectively, “the Notes”). The Notes are guaranteed, jointly and severally, on a senior basis with respect to the Senior Notes and on a senior subordinated basis with respect to the Senior Subordinated Notes, in each case by all of the Company’s existing and future domestic restricted subsidiaries (other than certain subsidiaries and joint ventures engaged in financing the purchase of delinquent accounts receivable portfolios and certain immaterial subsidiaries).

 

The Senior Notes are senior unsecured obligations and are senior in right of payment to all existing and future senior subordinated indebtedness, including the Senior Subordinated Notes, and all future subordinated indebtedness. The Senior Notes bear interest at an annual rate equal to LIBOR plus 4.875 percent, reset quarterly. The effective interest rate of the Senior Notes was approximately 5.21 percent and 5.93 percent for the three months ended June 30, 2010 and 2009, respectively, and 5.18 percent and 6.26 percent for the six months ended June 30, 2010 and 2009, respectively. The Company may redeem the Senior Notes, in whole or in part, at any time at varying redemption prices depending on the redemption date, plus accrued and unpaid interest.

 

The Senior Subordinated Notes are unsecured senior subordinated obligations and are subordinated in right of payment to all existing and future senior indebtedness, including the Senior Notes and borrowings under the Credit Facility. The Company may redeem the Senior Subordinated Notes, in whole or in part, at any time on or after November 15, 2010 at varying redemption prices depending on the redemption date, plus accrued and unpaid interest. The Company also may redeem some or all of the Senior Subordinated Notes at any time prior to November 15, 2010, at a redemption price equal to 100 percent of the principal amount of the respective Notes to be redeemed, plus accrued and unpaid interest and an additional premium.

 

12



Table of Contents

 

11.  Long-Term Debt (continued):

 

Senior Notes and Senior Subordinated Notes (continued):

 

The indentures governing the Notes contain a number of covenants that limit the Company’s and its restricted subsidiaries’ ability, among other things, to: incur additional indebtedness and issue certain preferred stock, pay certain dividends, acquire shares of capital stock, make payments on subordinated debt or make investments, place limitations on distributions from restricted subsidiaries, issue or sell capital stock of restricted subsidiaries, guarantee indebtedness, sell or exchange assets, enter into transactions with affiliates, create certain liens, engage in unrelated businesses, and consolidate, merge or transfer all or substantially all of the Company’s assets and the assets of its subsidiaries on a consolidated basis. As of June 30, 2010, the Company was in compliance with all required covenants. In addition, upon a change of control, the Company is required to offer to repurchase all of the Notes then outstanding, at a purchase price equal to 101 percent of their principal amount, plus any accrued interest to the date of repurchase.

 

Nonrecourse Credit Facility:

 

The Company has a nonrecourse credit facility that funded certain purchases of accounts receivable prior to 2009. The Company does not have the ability to make any additional borrowings under the nonrecourse credit facility. The financing was structured, depending on the size and nature of the portfolio to be purchased, either as a borrowing arrangement or under various equity sharing arrangements. The lender financed non-equity borrowings with floating interest at an annual rate equal to LIBOR (0.35 percent 30-day LIBOR at June 30, 2010) plus 2.50 percent, or as negotiated. These borrowings are nonrecourse to the Company and are due two years from the date of each respective loan, unless otherwise negotiated. As additional return on the debt financed portfolios, the lender receives residual cash flows, as negotiated, which is defined as all cash collections after servicing fees, floating rate interest, repayment of the borrowing, and the initial investment by the Company, including interest. Residual cash flow payments are accrued for as embedded derivatives.

 

Borrowings under this credit facility are nonrecourse to the Company, except for the assets within the entities established in connection with the financing agreement. The nonrecourse debt agreements contain a collections performance requirement, among other covenants, that, if not met, provides for cross-collateralization with any other portfolios financed by the nonrecourse lender, in addition to other remedies.

 

Total debt outstanding under this facility was $6.2 million and $14.3 million as of June 30, 2010 and December 31, 2009, respectively, which included $1.3 million and $2.1 million, respectively, of accrued residual interest. The effective interest rate on these loans, including the residual interest component, was approximately 11.4 percent and 8.3 percent for the three months ended June 30, 2010 and 2009, respectively, and 10.2 percent and 9.9 percent for the six months ended June 30, 2010 and 2009, respectively. The nonrecourse credit facility contains certain covenants such as meeting minimum cumulative collection targets. As of June 30, 2010, the Company was in compliance with all required covenants.

 

12.  Income Taxes:

 

The Company recorded income tax expense of $1.9 million and an income tax benefit of $2.5 million for the three months ended June 30, 2010 and 2009, respectively, and an income tax expense of $4.9 million and an income tax benefit of $3.7 million for the six months ended June 30, 2010 and 2009, respectively. The Company’s income tax expense differs from the amount of income tax determined by applying the statutory U.S. federal income tax rate to pre-tax income (loss) primarily as a result of the recognition of a valuation allowance on certain domestic net deferred tax assets and income tax expense to be paid in state and foreign jurisdictions.

 

As a result of cumulative losses incurred by the Company since 2007, a valuation allowance was established due to the uncertainty that federal and certain state deferred tax assets would be realized in future years. The Company increased its valuation allowance by $16.5 million to $84.9 million as of June 30, 2010 from $68.4 million as of December 31, 2009, primarily as a result of federal and certain state deferred tax assets exceeding deferred tax liabilities (after consideration for any net deferred tax liabilities associated with non-amortizable assets such as goodwill and certain trade names).

 

13



Table of Contents

 

12.  Income Taxes (continued):

 

The Company has also considered future taxable income and ongoing prudent and feasible tax-planning strategies in assessing the need for the valuation allowance.  On a quarterly basis, management assesses whether it remains more likely than not that the deferred tax assets will not be realized.  In the event the Company determines at a future time that it could realize its deferred tax assets in excess of the net amount recorded, the Company will reduce its deferred tax asset valuation allowance and decrease income tax expense in the period when the Company makes such determination.

 

13.  Stockholders’ Equity:

 

Preferred Stock and Common Stock:

 

The Company is authorized to issue three classes of capital stock: Preferred Stock, par value $0.01 per share, Class L Common Stock, par value $0.01 per share (“Class L”) and Class A common stock, par value $0.01 per share (“Class A”). Shares of Class L, Class A and three series of Preferred Stock: Series A 14 percent PIK Preferred Stock (“Series A”), Series B-1 19 percent PIK Preferred Stock (“Series B-1”), and Series B-2 19 percent Preferred Stock (“Series B-2”), are issued and outstanding.

 

Series A is entitled to a quarterly “paid-in-kind” dividend at an annual rate of 14 percent and Series B-1 is entitled to a quarterly “paid-in-kind” dividend at an annual rate of 19 percent. The following presents the Series A and Series B-1 shares issued for the “paid-in-kind” dividends:

 

 

 

For the Three Months

 

For the Six Months

 

 

 

Ended June 30,

 

Ended June 30,

 

 

 

2010

 

2009

 

2010

 

2009

 

Series A

 

106,335

 

92,665

 

206,887

 

179,876

 

Series B-1

 

10,919

 

7,225

 

21,123

 

8,950

 

 

In February 2009, the Company issued 7,400 shares of Series A Preferred Stock to JPMorgan Chase & Co. (“JPM”) as additional consideration for the acquisition of Systems & Services Technologies, Inc. (“SST”), which occurred in January 2008.

 

On March 25, 2009, in connection with the amendment of the Company’s Credit Facility (note 11), the Company sold 148,463.6 shares of its Series B-1 Preferred Stock and 19,957.4 shares of its Series B-2 Preferred Stock to One Equity Partners, Michael J. Barrist and certain members of executive management, and other co-investors for an aggregate purchase price of $40.0 million. The proceeds were used to pay down $15.0 million of term loan borrowings, and the remainder, net of expenses, of $22.5 million was used to repay borrowings under the revolving credit facility.

 

Noncontrolling Interests:

 

The following table summarizes the activity in stockholders’ equity attributable to NCO Group, Inc. and noncontrolling interests (amounts in thousands):

 

 

 

NCO Group, Inc.
Stockholders’
Equity

 

Noncontrolling
Interests

 

Total
Stockholders’
Equity

 

 

 

 

 

 

 

 

 

Balance at December 31, 2009

 

$

229,100

 

$

11,450

 

$

240,550

 

Stock-based compensation

 

376

 

 

376

 

Distributions to noncontrolling interests

 

 

(2,736

)

(2,736

)

Net (loss) income

 

(40,794

)

1,137

 

(39,657

)

Accumulated other comprehensive loss

 

(53

)

 

(53

)

Balance at June 30, 2010

 

$

188,629

 

$

9,851

 

$

198,480

 

 

14



Table of Contents

 

13.  Stockholders’ Equity (continued):

 

Comprehensive Income (Loss):

 

Comprehensive income (loss) was as follows (amounts in thousands):

 

 

 

For the Three Months Ended

 

For the Six Months Ended

 

 

 

June 30,

 

June 30,

 

 

 

2010

 

2009

 

2010

 

2009

 

Net loss attributable to NCO Group, Inc.

 

$

(25,522

)

$

(5,216

)

$

(40,794

)

$

(7,325

)

Foreign currency translation adjustments

 

(2,486

)

4,053

 

(1,799

)

896

 

Change in fair value of cash flow hedges, net of tax

 

 

 

 

(719

)

Net losses on cash flow hedges reclassified into earnings, net of tax

 

853

 

1,492

 

1,746

 

2,801

 

Comprehensive loss - NCO Group, Inc.

 

(27,155

)

329

 

(40,847

)

(4,347

)

Net income (loss) attributable to noncontrolling interests

 

203

 

(361

)

1,137

 

(931

)

Total comprehensive loss

 

$

(26,952

)

$

(32

)

$

(39,710

)

$

(5,278

)

 

14.  Derivative Financial Instruments:

 

The Company enters into forward exchange contracts to minimize the impact of currency fluctuations on transactions and cash flows. These contracts may be designated as cash flow hedges. The Company had forward exchange contracts for the purchase of 177.4 million Philippine pesos and 22.8 million of Canadian dollars outstanding at June 30, 2010, which mature throughout the remainder of 2010.

 

The Company has interest rate swap agreements to minimize the impact of LIBOR fluctuations on interest payments on the Company’s floating rate debt. The interest rate swaps may be designated as cash flow hedges. The interest rate swaps cover an aggregate notional amount of $308.4 million. The Company is required to pay the counterparties quarterly interest payments at a weighted average fixed rate ranging from 3.41 to 3.44 percent, and receives from the counterparties variable quarterly interest payments based on LIBOR. The net interest paid or received is included in interest expense. On March 25, 2009, the Company amended its senior credit facility, which amendment included a minimum LIBOR of 2.50 percent. This amendment caused the existing interest rate swaps to become ineffective and, as of March 25, 2009, these interest rate swaps were not accounted for as cash flow hedges. Accordingly, the fair market value of the interest rate swaps at March 25, 2009 is being amortized to interest expense, using the effective interest rate method, over the remaining lives of the interest rate swap agreements, and future changes in the fair market value of these interest rate swaps after March 25, 2009 are recorded in interest expense.

 

The Company has embedded derivatives relating to the contingent payment provision in its nonrecourse credit facility relating to purchased accounts receivable, and relating to the sellers’ participation in collections that are in excess of minimum targets for certain portfolios of purchased accounts receivable.

 

15



Table of Contents

 

14.  Derivative Financial Instruments (continued):

 

The following summarizes the fair value of the Company’s derivatives (amounts in thousands):

 

 

 

 

 

Fair Value

 

 

 

Balance Sheet

 

June 30,

 

December 31,

 

 

 

Location

 

2010

 

2009

 

Derivatives not designated as hedges:

 

 

 

 

 

 

 

Asset derivatives

 

 

 

 

 

 

 

Forward exchange contracts

 

Other current assets

 

$

158

 

$

2

 

Total asset derivatives not designated as hedges

 

 

 

$

158

 

$

2

 

 

 

 

 

 

 

 

 

Liability derivatives

 

 

 

 

 

 

 

Interest rate swaps

 

Accrued expenses

 

$

5,293

 

$

9,104

 

Forward exchange contracts

 

Accrued expenses

 

7

 

60

 

Embedded derivatives

 

Long-term debt and accrued expenses

 

2,140

 

3,306

 

Total liability derivatives not designated as hedges

 

 

 

$

7,440

 

$

12,470

 

 

The following table summarizes the effect of derivatives designated as hedges on the Company for the six months ended June 30, 2009 (there were no derivatives designated as hedges for the three months ended June 30, 2010 and 2009, and for the six months ended June 30, 2010) (amounts in thousands):

 

 

 

 

 

For the Six Months Ended
June 30,

 

 

 

 

 

2009

 

 

 

 

 

Amount of

 

Amount of

 

 

 

Location of

 

Gain (Loss)

 

Gain (Loss)

 

 

 

Gain (Loss)

 

Recognized

 

Reclassified

 

 

 

Reclassified

 

in OCI (net

 

into

 

 

 

into Earnings

 

of taxes)

 

Earnings

 

Derivatives designated as hedges:

 

 

 

 

 

 

 

Interest rate swaps (prior to March 25, 2009)

 

Interest expense

 

$

(719

)

$

(2,056

)

 

 

 

 

 

 

 

 

Total derivatives designated as hedges

 

 

 

$

(719

)

$

(2,056

)

 

16



Table of Contents

 

14.  Derivative Financial Instruments (continued):

 

The following tables summarize the effect of derivatives not designated as hedges on the Company (amounts in thousands):

 

 

 

 

 

For the Three Months Ended June 30,

 

 

 

 

 

2010

 

2009

 

 

 

 

 

Amount of Gain

 

Amount of Gain

 

 

 

Location of Gain (Loss)

 

(Loss) Recognized

 

(Loss) Recognized

 

 

 

Recognized in Earnings

 

in Earnings

 

in Earnings

 

Derivatives not designated as hedges:

 

 

 

 

 

 

 

Forward exchange contracts

 

Other income (expense)

 

$

154

 

$

6,206

 

Interest rate swaps (after March 25, 2009)

 

Interest expense

 

238

 

(3,916

)

Amortization of interest rate swaps

 

Interest expense

 

(1,339

)

 

Embedded derivatives

 

Interest expense

 

261

 

344

 

Interest rate caps

 

Other income (expense)

 

 

(7

)

Total derivatives not designated as hedges

 

 

 

$

(686

)

$

2,627

 

 

 

 

 

 

For the Six Months Ended June 30,

 

 

 

 

 

2010

 

2009

 

 

 

 

 

Amount of Gain

 

Amount of Gain

 

 

 

Location of Gain (Loss)

 

(Loss) Recognized

 

(Loss) Recognized

 

 

 

Recognized in Earnings

 

in Earnings

 

in Earnings

 

Derivatives not designated as hedges:

 

 

 

 

 

 

 

Forward exchange contracts

 

Other income (expense)

 

$

352

 

$

2,783

 

Interest rate swaps (after March 25, 2009)

 

Interest expense

 

(1,158

)

(3,916

)

Amortization of interest rate swaps

 

Interest expense

 

(2,741

)

 

Embedded derivatives

 

Interest expense

 

761

 

1,014

 

Interest rate caps

 

Other income (expense)

 

 

(30

)

Total derivatives not designated as hedges

 

 

 

$

(2,786

)

$

(149

)

 

15.  Supplemental Cash Flow Information:

 

The following are supplemental disclosures of cash flow information (amounts in thousands):

 

 

 

For the Six Months Ended

 

 

 

June 30,

 

 

 

2010

 

2009

 

Noncash investing and financing activities:

 

 

 

 

 

Fair value of assets acquired

 

$

 

$

1,450

 

Liabilities assumed from acquisitions

 

 

625

 

Issuance of stock to JPM for the SST acquisition

 

 

1,758

 

Adjustments to acquired assets and liabilities

 

 

1,378

 

 

16.  Commitments and Contingencies:

 

Purchase Commitments:

 

The Company enters into noncancelable agreements with various telecommunications companies, a labor subcontractor in India and other vendors that require minimum purchase commitments. These agreements expire between 2010 and 2012. The following represents the future minimum payments, by year and in the aggregate, under noncancelable purchase commitments (amounts in thousands):

 

2010

 

$

27,924

 

2011

 

 

18,499

 

2012

 

 

7,392

 

 

 

 

 

 

 

 

$

53,815

 

 

17



Table of Contents

 

16.  Commitments and Contingencies (continued):

 

Purchase Commitments (continued):

 

The Company incurred $13.2 million and $18.4 million of expense from vendors associated with these purchase commitments for the three months ended June 30, 2010 and 2009, respectively and $27.3 million and $34.9 million for the six months ended June 30, 2010 and 2009, respectively.

 

Forward-Flow Agreements:

 

The Company has several fixed price agreements, or forward-flows, that obligate the Company to purchase, on a monthly basis, portfolios of charged-off accounts receivable meeting certain criteria. The forward flow agreements expire throughout 2010. The remaining estimated future forward-flow commitments in 2010 are approximately $3.5 million.

 

Litigation and Investigations:

 

The Company is party, from time to time, to various legal proceedings, regulatory investigations, client audits and tax examinations incidental to its business. The Company continually monitors these legal proceedings, regulatory investigations, client audits and tax examinations to determine the impact and any required accruals. See “Item 3. Legal Proceedings” in the Company’s Annual Report on Form 10-K/A for the year ended December 31, 2009.

 

Attorneys General:

 

From time to time, the Company receives subpoenas or other similar information requests from various states’ Attorneys General, requesting information relating to the Company’s debt collection practices in such states. The Company responds to such inquires or investigations and provides certain information to the respective Attorneys General offices. The Company believes it is in compliance with the laws of the states in which it does business relating to debt collection practices in all material respects. However, no assurance can be given that any such inquiries or investigations will not result in a formal investigation or an enforcement action. Any such enforcement actions could result in fines as well as the suspension or termination of the Company’s ability to conduct business in such states.

 

Other:

 

The Company is involved in other legal proceedings, regulatory investigations, client audits and tax examinations from time to time in the ordinary course of its business. Management believes that none of these other legal proceedings, regulatory investigations, client audits or tax examinations will have a materially adverse effect on the financial condition or results of operations of the Company.

 

17.  Segment Reporting:

 

As of June 30, 2010, the Company’s business consisted of three operating segments: ARM, CRM and Portfolio Management. The accounting policies of the segments are the same as those described in note 2, “Accounting Policies.”

 

ARM provides accounts receivable management services to consumer and commercial accounts for all market sectors including financial services, healthcare, retail and commercial, telecommunications, utilities, education, and government. ARM serves clients of all sizes in local, regional and national markets in North America, Europe and Australia through offices in North America, Asia, Europe and Australia. In addition to traditional accounts receivable collections, these services include developing the client relationship beyond bad debt recovery and delinquency management, and delivering cost-effective accounts receivable solutions to all market sectors. ARM also provides accounts receivable management services to Portfolio Management. ARM recorded revenue of $10.9 million and $16.3 million for intercompany services to Portfolio Management for the three months ended June 30, 2010 and 2009, respectively, and $24.6 million and $34.0 million for the six months ended June 30, 2010 and 2009, respectively.

 

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Table of Contents

 

17.  Segment Reporting (continued):

 

CRM provides customer relationship management services to clients in North America through offices in North America and Asia. CRM also provided certain services to ARM, and recorded revenue of $637,000 and $1.3 million for the three and six months ended June 30, 2009, respectively, for the intercompany services to ARM.

 

Portfolio Management purchases and manages defaulted consumer accounts receivable from consumer creditors such as banks, finance companies, retail merchants, utilities, healthcare companies and other consumer oriented companies. Portfolio Management’s revenue was impacted by an impairment of purchased accounts receivable of $1.6 million and $1.4 million for the three months ended June 30, 2010 and 2009, respectively, and $303,000 and $1.3 million for six months ended June 30, 2010 and 2009, respectively.

 

The following table presents total assets, net of any intercompany balances, for each segment (amounts in thousands):

 

 

 

June 30, 2010

 

December 31, 2009

 

ARM

 

$

1,027,353

 

$

1,079,180

 

CRM

 

219,435

 

239,373

 

Portfolio Management

 

115,541

 

141,482

 

Total assets

 

$

1,362,329

 

$

1,460,035

 

 

The following tables present the revenue, payroll and related expenses, selling, general, and administrative expenses, reimbursable costs and fees, restructuring charges, income from operations before depreciation and amortization and capital expenditures for each segment (amounts in thousands):

 

 

 

For the Three Months Ended June 30, 2010

 

 

 

ARM

 

CRM

 

Portfolio
Management

 

Eliminations

 

Total

 

 

 

 

 

 

 

 

 

 

 

 

 

Revenues

 

$

319,710

 

$

66,523

 

$

10,792

 

$

(10,856

)

$

386,169

 

 

 

 

 

 

 

 

 

 

 

 

 

Payroll and related expenses

 

123,399

 

51,734

 

518

 

 

175,651

 

Selling, general and admin. expenses

 

98,377

 

14,137

 

11,297

 

(10,557

)

113,254

 

Reimbursable costs and fees

 

67,853

 

 

 

(299

)

67,554

 

Restructuring charges

 

3,972

 

639

 

338

 

 

4,949

 

 

 

 

 

 

 

 

 

 

 

 

 

Income (loss) from operations before depreciation and amortization

 

$

26,109

 

$

13

 

$

(1,361

)

$

 

$

24,761

 

 

 

 

For the Three Months Ended June 30, 2009

 

 

 

ARM

 

CRM

 

Portfolio
Management

 

Eliminations

 

Total

 

 

 

 

 

 

 

 

 

 

 

 

 

Revenues

 

$

296,761

 

$

81,263

 

$

17,557

 

$

(16,962

)

$

378,619

 

 

 

 

 

 

 

 

 

 

 

 

 

Payroll and related expenses

 

138,051

 

58,955

 

1,553

 

(637

)

197,922

 

Selling, general and admin. expenses

 

112,453

 

14,827

 

16,845

 

(15,305

)

128,820

 

Reimbursable costs and fees

 

9,842

 

 

 

(1,020

)

8,822

 

Restructuring charges

 

1,333

 

4

 

 

 

1,337

 

 

 

 

 

 

 

 

 

 

 

 

 

Income (loss) from operations before depreciation and amortization

 

$

35,082

 

$

7,477

 

$

(841

)

$

 

$

41,718

 

 

19



Table of Contents

 

17.  Segment Reporting (continued):

 

 

 

For the Six Months Ended June 30, 2010

 

 

 

ARM

 

CRM

 

Portfolio
Management

 

Eliminations

 

Total

 

 

 

 

 

 

 

 

 

 

 

 

 

Revenues

 

$

654,690

 

$

143,057

 

$

26,066

 

$

(24,576

)

$

799,237

 

 

 

 

 

 

 

 

 

 

 

 

 

Payroll and related expenses

 

252,069

 

108,140

 

1,710

 

 

361,919

 

Selling, general and admin. expenses

 

194,960

 

28,289

 

25,489

 

(23,952

)

224,786

 

Reimbursable costs and fees

 

142,023

 

 

 

(624

)

141,399

 

Restructuring charges

 

4,251

 

651

 

1,481

 

 

6,383

 

 

 

 

 

 

 

 

 

 

 

 

 

Income (loss) from operations before depreciation and amortization

 

$

61,387

 

$

5,977

 

$

(2,614

)

$

 

$

64,750

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Capital expenditures

 

$

8,863

 

$

3,384

 

$

 

$

 

$

12,247

 

 

 

 

For the Six Months Ended June 30, 2009

 

 

 

ARM

 

CRM

 

Portfolio
Management

 

Eliminations

 

Total

 

 

 

 

 

 

 

 

 

 

 

 

 

Revenues

 

$

608,602

 

$

169,461

 

$

37,946

 

$

(35,261

)

$

780,748

 

 

 

 

 

 

 

 

 

 

 

 

 

Payroll and related expenses

 

280,510

 

121,392

 

3,050

 

(1,265

)

403,687

 

Selling, general and admin. expenses

 

229,920

 

29,357

 

35,090

 

(31,968

)

262,399

 

Reimbursable costs and fees

 

19,463

 

 

 

(2,028

)

17,435

 

Restructuring charges

 

1,572

 

182

 

26

 

 

1,780

 

 

 

 

 

 

 

 

 

 

 

 

 

Income (loss) from operations before depreciation and amortization

 

$

77,137

 

$

18,530

 

$

(220

)

$

 

$

95,447

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Capital expenditures

 

$

8,819

 

$

9,236

 

$

 

$

 

$

18,055

 

 

18.  Related Party Transactions:

 

The Company pays OEP a management fee of $3.0 million per year, plus reimbursement of expenses, for management, advice and related services. During the three and six months ended June 30, 2010, the Company incurred $750,000 and $1.5 million, respectively, relating to such management fees, which were included in selling, general and administrative expenses.

 

OEP is managed by OEP Holding Corporation, a wholly owned indirect subsidiary of JPM, and JPM is a client of the Company. For the three and six months ended June 30, 2010, the Company received fees for providing services to JPM of $2.8 million and $5.6 million, respectively.  For the three and six months ended June 30, 2009, the Company received fees for providing services to JPM of $3.4 million and $6.8 million, respectively.  Additionally, affiliates of Citigroup are investors of the Company, and Citigroup is a client of the Company. For the three and six months ended June 30, 2010, the Company received fees for providing services to Citigroup of $12.4 million and $25.5 million, respectively. For the three and six months ended June 30, 2009, the Company received fees for providing services to Citigroup of $13.8 million and $29.2 million, respectively. At June 30, 2010 and December 31, 2009, the Company had accounts receivable of $4.5 million and $5.8 million, respectively, due from Citigroup.

 

The Company has certain corporate banking relationships with affiliates of JPM and is charged market rates for these services.

 

20



Table of Contents

 

19.  Recently Issued and Proposed Accounting Guidance:

 

In June 2009, the FASB issued authoritative guidance for transfers of financial assets. This guidance removes the concept of qualifying special-purpose entities and eliminates the exception from applying guidance related to consolidating of variable interest entities to qualifying special-purpose entities. This guidance requires additional disclosures in order to provide greater transparency about transfers of financial assets and a transferor’s continuing involvement with transferred financial assets. The Company adopted this guidance on January 1, 2010, and it did not have a material impact on its financial condition or results of operations.

 

In June 2009, the FASB issued amended guidance for consolidation of variable interest entities. This guidance amends previous guidance to require companies to perform an analysis to determine if their variable interest gives them a controlling financial interest in the variable interest entity, and requires ongoing reassessments of who is the primary beneficiary of a variable interest entity. This guidance also requires enhanced disclosures of information about involvement in a variable interest entity. The Company adopted this guidance on January 1, 2010, and it did not have a material impact on its financial condition or results of operations.

 

In January 2010, the FASB issued amended guidance for disclosures about fair value measurements, which requires new disclosures regarding transfers in and out of Level 1 and 2 measurements and requires additional disclosures regarding activity in Level 3 measurements. This guidance also clarifies existing fair value disclosures regarding the level of disaggregation and the input and valuation techniques used to measure fair value. The Company adopted this guidance on January 1, 2010, except for the requirement for additional disclosures of Level 3 activity which is effective on January 1, 2011, and it did not have a material impact on its financial condition or results of operations.

 

In April 2010, the FASB issued amended guidance for loan modifications when the loan is part of a pool that is accounted for as a single asset.  This guidance clarifies that modifications of loans that are accounted for within a pool, which have evidence of credit deterioration upon acquisition, do not result in the removal of those loans from the pool even if the modification would otherwise be considered a troubled debt restructuring. An entity will continue to be required to consider whether the pool of assets in which the loan is included is impaired if expected cash flows for the pool change. The amended guidance is effective for the Company for loan modifications made in or after the third quarter of 2010.  The Company has reviewed this guidance and it is not expected to have a material impact on its results of operations or financial position.

 

20.  Subsidiary Guarantor Financial Information:

 

The Notes are fully and unconditionally guaranteed, jointly and severally, by certain domestic 100 percent owned subsidiaries of the Company (collectively, the “Guarantors”). Non-guarantors consist of all non-domestic subsidiaries, certain subsidiaries engaged in financing the purchase of delinquent accounts receivable portfolios, portfolio joint ventures (which are engaged in portfolio financing transactions) and certain immaterial subsidiaries (collectively, the “Non-Guarantors”). The following tables present the consolidating financial information for the Company (Parent), the Guarantors and the Non-Guarantors, together with eliminations, as of and for the periods indicated.

 

21



Table of Contents

 

20.  Subsidiary Guarantor Financial Information (continued):

 

NCO GROUP, INC.

Consolidating Balance Sheet

June 30, 2010

(Unaudited)

(Amounts in thousands)

 

 

 

Parent

 

Guarantors

 

Non-Guarantors

 

Eliminations

 

Consolidated

 

 

 

 

 

 

 

 

 

 

 

 

 

ASSETS

 

 

 

 

 

 

 

 

 

 

 

Current assets:

 

 

 

 

 

 

 

 

 

 

 

Cash and cash equivalents

 

$

 

$

9,816

 

$

15,927

 

$

 

$

25,743

 

Accounts receivable, trade, net of allowance for doubtful accounts

 

 

146,383

 

20,575

 

 

166,958

 

Purchased accounts receivable, current portion

 

 

19,691

 

22,657

 

 

42,348

 

Deferred income taxes

 

(28,808

)

29,327

 

1,213

 

 

1,732

 

Prepaid expenses and other current assets

 

1,525

 

25,075

 

36,030

 

 

62,630

 

Total current assets

 

(27,283

)

230,292

 

96,402

 

 

299,411

 

 

 

 

 

 

 

 

 

 

 

 

 

Property and equipment, net

 

 

82,855

 

26,996

 

 

109,851

 

 

 

 

 

 

 

 

 

 

 

 

 

Other assets:

 

 

 

 

 

 

 

 

 

 

 

Goodwill

 

 

470,542

 

64,912

 

 

535,454

 

Trade name, net of accumulated amortization

 

 

80,864

 

2,847

 

 

83,711

 

Customer relationships and other intangible assets, net of accumulated amortization

 

 

210,942

 

15,577

 

 

226,519

 

Purchased accounts receivable, net of current portion

 

 

43,224

 

25,858

 

 

69,082

 

Investment in subsidiaries

 

807,644

 

11,797

 

 

(819,441

)

 

Deferred income taxes

 

 

 

3,517

 

 

3,517

 

Other assets

 

12,586

 

40,847

 

(18,649

)

 

34,784

 

Total other assets

 

820,230

 

858,216

 

94,062

 

(819,441

)

953,067

 

Total assets

 

$

792,947

 

$

1,171,363

 

$

217,460

 

$

(819,441

)

$

1,362,329

 

 

 

 

 

 

 

 

 

 

 

 

 

LIABILITIES AND STOCKHOLDERS’ EQUITY

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Current liabilities:

 

 

 

 

 

 

 

 

 

 

 

Long-term debt, current portion

 

$

6,054

 

$

568

 

$

6,712

 

$

 

$

13,334

 

Intercompany payable (receivable)

 

158,510

 

(261,131

)

102,621

 

 

 

Income taxes payable

 

 

 

6,992

 

 

6,992

 

Accounts payable

 

750

 

18,581

 

2,382

 

 

21,713

 

Accrued expenses

 

10,580

 

58,130

 

25,036

 

 

93,746

 

Accrued compensation and related expenses

 

 

30,087

 

13,615

 

 

43,702

 

Deferred revenue, current portion

 

 

34,488

 

560

 

 

35,048

 

Total current liabilities

 

175,894

 

(119,277

)

157,918

 

 

214,535

 

 

 

 

 

 

 

 

 

 

 

 

 

Long-term liabilities:

 

 

 

 

 

 

 

 

 

 

 

Long-term debt, net of current portion

 

499,725

 

378,789

 

239

 

 

878,753

 

Deferred income taxes

 

(80,422

)

111,310

 

4,918

 

 

35,806

 

Deferred revenue, net of current portion

 

 

732

 

 

 

732

 

Other long-term liabilities

 

9,121

 

10,127

 

14,775

 

 

34,023

 

 

 

 

 

 

 

 

 

 

 

 

 

Stockholders’ equity:

 

 

 

 

 

 

 

 

 

 

 

Total NCO Group, Inc. stockholders’ equity

 

188,629

 

789,682

 

29,759

 

(819,441

)

188,629

 

Noncontrolling interests

 

 

 

9,851

 

 

9,851

 

Total stockholders’ equity

 

188,629

 

789,682

 

39,610

 

(819,441

)

198,480

 

Total liabilities and stockholders’ equity

 

$

792,947

 

$

1,171,363

 

$

217,460

 

$

(819,441

)

$

1,362,329

 

 

22



Table of Contents

 

20.  Subsidiary Guarantor Financial Information (continued):

 

NCO GROUP, INC.

Consolidating Balance Sheet

December 31, 2009

(Unaudited)

(Amounts in thousands)

 

 

 

Parent

 

Guarantors

 

Non-Guarantors

 

Eliminations

 

Consolidated

 

 

 

 

 

 

 

 

 

 

 

 

 

ASSETS

 

 

 

 

 

 

 

 

 

 

 

Current assets:

 

 

 

 

 

 

 

 

 

 

 

Cash and cash equivalents

 

$

 

$

18,984

 

$

20,237

 

$

 

$

39,221

 

Accounts receivable, trade, net of allowance for doubtful accounts

 

 

156,600

 

21,467

 

 

178,067

 

Purchased accounts receivable, current portion

 

 

22,406

 

28,554

 

 

50,960

 

Deferred income taxes

 

(28,808

)

29,327

 

1,234

 

 

1,753

 

Prepaid expenses and other current assets

 

1,358

 

29,741

 

30,882

 

 

61,981

 

Total current assets

 

(27,450

)

257,058

 

102,374

 

 

331,982

 

 

 

 

 

 

 

 

 

 

 

 

 

Property and equipment, net

 

 

89,347

 

32,970

 

 

122,317

 

 

 

 

 

 

 

 

 

 

 

 

 

Other assets:

 

 

 

 

 

 

 

 

 

 

 

Goodwill

 

 

470,621

 

65,236

 

 

535,857

 

Trade name, net of accumulated amortization

 

 

81,065

 

2,847

 

 

83,912

 

Customer relationships and other intangible assets, net of accumulated amortization

 

 

239,393

 

19,289

 

 

258,682

 

Purchased accounts receivable, net of current portion

 

 

52,966

 

34,503

 

 

87,469

 

Investment in subsidiaries

 

729,604

 

19,005

 

 

(748,609

)

 

Deferred income taxes

 

 

 

3,548

 

 

3,548

 

Other assets

 

12,852

 

45,492

 

(22,076

)

 

36,268

 

Total other assets

 

742,456

 

908,542

 

103,347

 

(748,609

)

1,005,736

 

Total assets

 

$

715,006

 

$

1,254,947

 

$

238,691

 

$

(748,609

)

$

1,460,035

 

 

 

 

 

 

 

 

 

 

 

 

 

LIABILITIES AND STOCKHOLDERS’ EQUITY

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Current liabilities:

 

 

 

 

 

 

 

 

 

 

 

Long-term debt, current portion

 

$

29,334

 

$

583

 

$

11,782

 

$

 

$

41,699

 

Intercompany (receivable) payable

 

(953

)

(109,273

)

110,226

 

 

 

Income taxes payable

 

 

 

2,838

 

 

2,838

 

Accounts payable

 

 

13,387

 

2,478

 

 

15,865

 

Accrued expenses

 

14,367

 

67,538

 

25,345

 

 

107,250

 

Accrued compensation and related expenses

 

 

26,225

 

11,869

 

 

38,094

 

Deferred revenue, current portion

 

 

39,101

 

427

 

 

39,528

 

Total current liabilities

 

42,748

 

37,561

 

164,965

 

 

245,274

 

 

 

 

 

 

 

 

 

 

 

 

 

Long-term liabilities:

 

 

 

 

 

 

 

 

 

 

 

Long-term debt, net of current portion

 

517,521

 

388,531

 

3,779

 

 

909,831

 

Deferred income taxes

 

(82,653

)

108,563

 

6,062

 

 

31,972

 

Deferred revenue, net of current portion

 

 

1,147

 

 

 

1,147

 

Other long-term liabilities

 

8,290

 

9,153

 

13,818

 

 

31,261

 

 

 

 

 

 

 

 

 

 

 

 

 

Stockholders’ equity:

 

 

 

 

 

 

 

 

 

 

 

Total NCO Group, Inc. stockholders’ equity

 

229,100

 

709,992

 

38,617

 

(748,609

)

229,100

 

Noncontrolling interests

 

 

 

11,450

 

 

11,450

 

Total stockholders’ equity

 

229,100

 

709,992

 

50,067

 

(748,609

)

240,550

 

Total liabilities and stockholders’ equity

 

$

715,006

 

$

1,254,947

 

$

238,691

 

$

(748,609

)

$

1,460,035

 

 

23



Table of Contents

 

20.  Subsidiary Guarantor Financial Information (continued):

 

NCO GROUP, INC.

Consolidating Statement of Operations

For the Three Months Ended June 30, 2010

(Unaudited)

(Amounts in thousands)

 

 

 

Parent

 

Guarantors

 

Non-Guarantors

 

Eliminations

 

Consolidated

 

 

 

 

 

 

 

 

 

 

 

 

 

Revenues:

 

 

 

 

 

 

 

 

 

 

 

Services

 

$

 

$

304,914

 

$

63,414

 

$

(61,340

)

$

306,988

 

Portfolio

 

 

3,862

 

7,765

 

 

11,627

 

Reimbursable costs and fees

 

 

67,494

 

60

 

 

67,554

 

Total revenues

 

 

376,270

 

71,239

 

(61,340

)

386,169

 

 

 

 

 

 

 

 

 

 

 

 

 

Operating costs and expenses:

 

 

 

 

 

 

 

 

 

 

 

Payroll and related expenses

 

4

 

180,170

 

43,338

 

(47,861

)

175,651

 

Selling, general and administrative expenses

 

1,044

 

96,918

 

28,771

 

(13,479

)

113,254

 

Reimbursable costs and fees

 

 

67,494

 

60

 

 

67,554

 

Depreciation and amortization expense

 

 

21,730

 

5,627

 

 

27,357

 

Restructuring charges

 

 

5,330

 

(381

)

 

4,949

 

Total operating costs and expenses

 

1,048

 

371,642

 

77,415

 

(61,340

)

388,765

 

(Loss) income from operations

 

(1,048

)

4,628

 

(6,176

)

 

(2,596

)

 

 

 

 

 

 

 

 

 

 

 

 

Other income (expense):

 

 

 

 

 

 

 

 

 

 

 

Interest and investment income

 

244

 

(492

)

433

 

 

185

 

Interest expense

 

(13,338

)

(8,135

)

(683

)

 

(22,156

)

Interest (expense) income to affiliate

 

(4,639

)

6,418

 

(1,779

)

 

 

Subsidiary (loss) income

 

(4,150

)

(5,953

)

 

10,103

 

 

Other (expense) income, net

 

(90

)

1,047

 

156

 

 

1,113

 

 

 

(21,973

)

(7,115

)

(1,873

)

10,103

 

(20,858

)

(Loss) income before income taxes

 

(23,021

)

(2,487

)

(8,049

)

10,103

 

(23,454

)

 

 

 

 

 

 

 

 

 

 

 

 

Income tax expense (benefit)

 

2,501

 

972

 

(1,608

)

 

1,865

 

 

 

 

 

 

 

 

 

 

 

 

 

Net (loss) income

 

(25,522

)

(3,459

)

(6,441

)

10,103

 

(25,319

)

 

 

 

 

 

 

 

 

 

 

 

 

Less: Net income attributable to noncontrolling interests

 

 

 

203

 

 

203

 

 

 

 

 

 

 

 

 

 

 

 

 

Net (loss) income attributable to NCO Group, Inc.

 

$

(25,522

)

$

(3,459

)

$

(6,644

)

$

10,103

 

$

(25,522

)

 

24



Table of Contents

 

20.  Subsidiary Guarantor Financial Information (continued):

 

NCO GROUP, INC.

Consolidating Statement of Operations

For the Three Months Ended June 30, 2009

(Unaudited)

(Amounts in thousands)

 

 

 

Parent

 

Guarantors

 

Non-Guarantors

 

Eliminations

 

Consolidated

 

 

 

 

 

 

 

 

 

 

 

 

 

Revenues:

 

 

 

 

 

 

 

 

 

 

 

Services

 

$

 

$

352,931

 

$

74,842

 

$

(74,827

)

$

352,946

 

Portfolio

 

 

8,716

 

8,135

 

 

16,851

 

Reimbursable costs and fees

 

 

8,747

 

75

 

 

8,822

 

Total revenues

 

 

370,394

 

83,052

 

(74,827

)

378,619

 

 

 

 

 

 

 

 

 

 

 

 

 

Operating costs and expenses:

 

 

 

 

 

 

 

 

 

 

 

Payroll and related expenses

 

3

 

206,249

 

47,009

 

(55,339

)

197,922

 

Selling, general and administrative expenses

 

1,096

 

115,583

 

31,629

 

(19,488

)

128,820

 

Reimbursable costs and fees

 

 

8,747

 

75

 

 

8,822

 

Depreciation and amortization expense

 

 

23,009

 

7,610

 

 

30,619

 

Restructuring charges

 

 

1,348

 

(11

)

 

1,337

 

Total operating costs and expenses

 

1,099

 

354,936

 

86,312

 

(74,827

)

367,520

 

(Loss) income from operations

 

(1,099

)

15,458

 

(3,260

)

 

11,099

 

 

 

 

 

 

 

 

 

 

 

 

 

Other income (expense):

 

 

 

 

 

 

 

 

 

 

 

Interest and investment income

 

8

 

421

 

165

 

 

594

 

Interest expense

 

(17,451

)

(8,369

)

(854

)

 

(26,674

)

Interest (expense) income to affiliate

 

(1,001

)

2,424

 

(1,423

)

 

 

Subsidiary income (loss)

 

3,831

 

(2,829

)

 

(1,002

)

 

Other income, net

 

6,206

 

660

 

 

 

6,866

 

 

 

(8,407

)

(7,693

)

(2,112

)

(1,002

)

(19,214

)

(Loss) income before income taxes

 

(9,506

)

7,765

 

(5,372

)

(1,002

)

(8,115

)

 

 

 

 

 

 

 

 

 

 

 

 

Income tax (benefit) expense

 

(4,290

)

3,352

 

(1,600

)

 

(2,538

)

 

 

 

 

 

 

 

 

 

 

 

 

Net (loss) income

 

(5,216

)

4,413

 

(3,772

)

(1,002

)

(5,577

)

 

 

 

 

 

 

 

 

 

 

 

 

Less: Net loss attributable to noncontrolling interests

 

 

 

(361

)

 

(361

)

 

 

 

 

 

 

 

 

 

 

 

 

Net (loss) income attributable to NCO Group, Inc.

 

$

(5,216

)

$

4,413

 

$

(3,411

)

$

(1,002

)

$

(5,216

)

 

25



Table of Contents

 

20.  Subsidiary Guarantor Financial Information (continued):

 

NCO GROUP, INC.

Consolidating Statement of Operations

For the Six Months Ended June 30, 2010

(Unaudited)

(Amounts in thousands)

 

 

 

Parent

 

Guarantors

 

Non-Guarantors

 

Eliminations

 

Consolidated

 

 

 

 

 

 

 

 

 

 

 

 

 

Revenues:

 

 

 

 

 

 

 

 

 

 

 

Services

 

$

 

$

614,258

 

$

140,979

 

$

(125,323

)

$

629,914

 

Portfolio

 

 

11,913

 

16,011

 

 

27,924

 

Reimbursable costs and fees

 

 

141,279

 

120

 

 

141,399

 

Total revenues

 

 

767,450

 

157,110

 

(125,323

)

799,237

 

 

 

 

 

 

 

 

 

 

 

 

 

Operating costs and expenses:

 

 

 

 

 

 

 

 

 

 

 

Payroll and related expenses

 

8

 

370,335

 

86,712

 

(95,136

)

361,919

 

Selling, general and administrative expenses

 

2,128

 

192,941

 

59,904

 

(30,187

)

224,786

 

Reimbursable costs and fees

 

 

141,279

 

120

 

 

141,399

 

Depreciation and amortization expense

 

 

43,662

 

11,425

 

 

55,087

 

Restructuring charges

 

 

5,507

 

876

 

 

6,383

 

Total operating costs and expenses

 

2,136

 

753,724

 

159,037

 

(125,323

)

789,574

 

(Loss) income from operations

 

(2,136

)

13,726

 

(1,927

)

 

9,663

 

 

 

 

 

 

 

 

 

 

 

 

 

Other income (expense):

 

 

 

 

 

 

 

 

 

 

 

Interest and investment income

 

244

 

(1,356

)

1,385

 

 

273

 

Interest expense

 

(28,620

)

(15,938

)

(1,199

)

 

(45,757

)

Interest (expense) income to affiliate

 

(7,622

)

11,194

 

(3,572

)

 

 

Subsidiary (loss) income

 

(915

)

(5,119

)

 

6,034

 

 

Other income, net

 

38

 

875

 

156

 

 

1,069

 

 

 

(36,875

)

(10,344

)

(3,230

)

6,034

 

(44,415

)

(Loss) income before income taxes

 

(39,011

)

3,382

 

(5,157

)

6,034

 

(34,752

)

 

 

 

 

 

 

 

 

 

 

 

 

Income tax expense

 

1,783

 

2,935

 

187

 

 

4,905

 

 

 

 

 

 

 

 

 

 

 

 

 

Net (loss) income

 

(40,794

)

447

 

(5,344

)

6,034

 

(39,657

)

 

 

 

 

 

 

 

 

 

 

 

 

Less: Net income attributable to noncontrolling interests

 

 

 

1,137

 

 

1,137

 

 

 

 

 

 

 

 

 

 

 

 

 

Net (loss) income attributable to NCO Group, Inc.

 

$

(40,794

)

$

447

 

$

(6,481

)

$

6,034

 

$

(40,794

)

 

26



Table of Contents

 

20.  Subsidiary Guarantor Financial Information (continued):

 

NCO GROUP, INC.

Consolidating Statement of Operations

For the Six Months Ended June 30, 2009

(Unaudited)

(Amounts in thousands)

 

 

 

Parent

 

Guarantors

 

Non-Guarantors

 

Eliminations

 

Consolidated

 

 

 

 

 

 

 

 

 

 

 

 

 

Revenues:

 

 

 

 

 

 

 

 

 

 

 

Services

 

$

 

$

731,791

 

$

135,385

 

$

(146,729

)

$

720,447

 

Portfolio

 

 

20,439

 

22,427

 

 

42,866

 

Reimbursable costs and fees

 

 

17,299

 

136

 

 

17,435

 

Total revenues

 

 

769,529

 

157,948

 

(146,729

)

780,748

 

 

 

 

 

 

 

 

 

 

 

 

 

Operating costs and expenses:

 

 

 

 

 

 

 

 

 

 

 

Payroll and related expenses

 

8

 

417,581

 

92,531

 

(106,433

)

403,687

 

Selling, general and administrative expenses

 

2,180

 

240,717

 

59,798

 

(40,296

)

262,399

 

Reimbursable costs and fees

 

 

17,299

 

136

 

 

17,435

 

Depreciation and amortization expense

 

 

46,852

 

14,849

 

 

61,701

 

Restructuring charges

 

 

1,574

 

206

 

 

1,780

 

Total operating costs and expenses

 

2,188

 

724,023

 

167,520

 

(146,729

)

747,002

 

(Loss) income from operations

 

(2,188

)

45,506

 

(9,572

)

 

33,746

 

 

 

 

 

 

 

 

 

 

 

 

 

Other income (expense):

 

 

 

 

 

 

 

 

 

 

 

Interest and investment income

 

30

 

764

 

142

 

 

936

 

Interest expense

 

(33,407

)

(15,220

)

(1,157

)

 

(49,784

)

Interest (expense) income to affiliate

 

(1,667

)

4,464

 

(2,797

)

 

 

Subsidiary income (loss)

 

14,826

 

(7,527

)

 

(7,299

)

 

Other income, net

 

2,783

 

379

 

 

 

3,162

 

 

 

(17,435

)

(17,140

)

(3,812

)

(7,299

)

(45,686

)

(Loss) income before income taxes

 

(19,623

)

28,366

 

(13,384

)

(7,299

)

(11,940

)

 

 

 

 

 

 

 

 

 

 

 

 

Income tax (benefit) expense

 

(12,298

)

12,354

 

(3,740

)

 

(3,684

)

 

 

 

 

 

 

 

 

 

 

 

 

Net (loss) income

 

(7,325

)

16,012

 

(9,644

)

(7,299

)

(8,256

)

 

 

 

 

 

 

 

 

 

 

 

 

Less: Net loss attributable to noncontrolling interests

 

 

 

(931

)

 

(931

)

 

 

 

 

 

 

 

 

 

 

 

 

Net (loss) income attributable to NCO Group, Inc.

 

$

(7,325

)

$

16,012

 

$

(8,713

)

$

(7,299

)

$

(7,325

)

 

27



Table of Contents

 

20.  Subsidiary Guarantor Financial Information (continued):

 

NCO GROUP, INC

Consolidating Statement of Cash Flows

For the Six Months Ended June 30, 2010

(Unaudited)

(Amounts in thousands)

 

 

 

Parent

 

Guarantors

 

Non-Guarantors

 

Consolidated

 

 

 

 

 

 

 

 

 

 

 

Net cash (used in) provided by operating activities

 

$

(29,980

)

$

63,777

 

$

2,589

 

$

36,386

 

 

 

 

 

 

 

 

 

 

 

Cash flows from investing activities:

 

 

 

 

 

 

 

 

 

Purchases of accounts receivable

 

 

(8,202

)

(751

)

(8,953

)

Collections applied to principal of purchased accounts receivable

 

 

20,665

 

14,971

 

35,636

 

Purchases of property and equipment

 

 

(11,573

)

(674

)

(12,247

)

Other

 

 

1,331

 

 

1,331

 

Net cash provided by investing activities

 

 

2,221

 

13,546

 

15,767

 

 

 

 

 

 

 

 

 

 

 

Cash flows from financing activities:

 

 

 

 

 

 

 

 

 

Repayment of notes payable

 

 

(164

)

(8,317

)

(8,481

)

Net repayments of borrowings under revolving credit facility

 

(17,000

)

 

 

(17,000

)

Repayment of borrowings under senior term loan

 

(34,027

)

 

 

(34,027

)

Borrowings under (repayments of) intercompany notes payable

 

83,761

 

(74,998

)

(8,763

)

 

Payment of fees to obtain debt

 

(2,754

)

(4

)

 

(2,758

)

Return of investment in subsidiary to noncontrolling interests

 

 

 

(2,736

)

(2,736

)

Net cash provided by (used in) financing activities

 

29,980

 

(75,166

)

(19,816

)

(65,002

)

 

 

 

 

 

 

 

 

 

 

Effect of exchange rate on cash

 

 

 

(629

)

(629

)

 

 

 

 

 

 

 

 

 

 

Net decrease in cash and cash equivalents

 

 

(9,168

)

(4,310

)

(13,478

)

 

 

 

 

 

 

 

 

 

 

Cash and cash equivalents at beginning of the period

 

 

18,984

 

20,237

 

39,221

 

 

 

 

 

 

 

 

 

 

 

Cash and cash equivalents at end of the period

 

$

 

$

9,816

 

$

15,927

 

$

25,743

 

 

28



Table of Contents

 

20.  Subsidiary Guarantor Financial Information (continued):

 

NCO GROUP, INC

Consolidating Statement of Cash Flows

For the Six Months Ended June 30, 2009

(Unaudited)

(Amounts in thousands)

 

 

 

Parent

 

Guarantors

 

Non-Guarantors

 

Consolidated

 

 

 

 

 

 

 

 

 

 

 

Net cash (used in) provided by operating activities

 

$

(18,551

)

$

90,652

 

$

(13,168

)

$

58,933

 

 

 

 

 

 

 

 

 

 

 

Cash flows from investing activities:

 

 

 

 

 

 

 

 

 

Purchases of accounts receivable

 

 

(30,679

)

(2,275

)

(32,954

)

Collections applied to principal of purchased accounts receivable

 

 

13,676

 

32,977

 

46,653

 

Proceeds from sales and resales of purchased accounts receivable

 

 

124

 

401

 

525

 

Purchases of property and equipment

 

 

(11,415

)

(6,640

)

(18,055

)

Net cash paid related to acquisitions

 

 

(128

)

(652

)

(780

)

Other

 

 

149

 

 

149

 

Net cash (used in) provided by investing activities

 

 

(28,273

)

23,811

 

(4,462

)

 

 

 

 

 

 

 

 

 

 

Cash flows from financing activities:

 

 

 

 

 

 

 

 

 

Repayment of notes payable

 

 

(291

)

(14,857

)

(15,148

)

Net repayments of borrowings under revolving credit facility

 

(41,000

)

 

 

(41,000

)

Repayment of borrowings under senior term loan

 

(18,027

)

 

 

(18,027

)

Borrowings under (repayments of) intercompany notes payable

 

48,437

 

(60,825

)

12,388

 

 

Payment of fees to obtain debt

 

(2,477

)

 

 

(2,477

)

Return of investment in subsidiary to noncontrolling interests

 

 

 

(4,287

)

(4,287

)

Issuance of stock, net

 

39,667

 

 

 

39,667

 

Payment of deemed dividend to JPM

 

(8,049

)

 

 

(8,049

)

Net cash provided by (used in) financing activities

 

18,551

 

(61,116

)

(6,756

)

(49,321

)

 

 

 

 

 

 

 

 

 

 

Effect of exchange rate on cash

 

 

 

419

 

419

 

 

 

 

 

 

 

 

 

 

 

Net increase in cash and cash equivalents

 

 

1,263

 

4,306

 

5,569

 

 

 

 

 

 

 

 

 

 

 

Cash and cash equivalents at beginning of the period

 

 

15,334

 

14,546

 

29,880

 

 

 

 

 

 

 

 

 

 

 

Cash and cash equivalents at end of the period

 

$

 

$

16,597

 

$

18,852

 

$

35,449

 

 

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Item 2.    Management’s Discussion and Analysis of Financial Condition and Results of Operations

 

Forward-Looking Statements

 

Certain statements included in this Quarterly Report on Form 10-Q, other than historical facts, are forward-looking statements (as such term is defined in the Securities Exchange Act of 1934, as amended, and the regulations thereunder), which are intended to be covered by the safe harbors created thereby. Forward-looking statements include, without limitation, statements as to:

 

·                  the Company’s expected future results of operations;

·                  economic conditions;

·                  the Company’s business and growth strategy;

·                  fluctuations in quarterly operating results;

·                  the integration of acquisitions;

·                  the final outcome of the Company’s litigation with its former landlord;

·                  statements as to liquidity and compliance with debt covenants;

·                  the effects of terrorist attacks, war and the economy on the Company’s business;

·                  expected increases in operating efficiencies;

·                  anticipated trends in the business process outsourcing industry;

·                  estimates of future cash flows and allowances for impairments of purchased accounts receivable;

·                  estimates of intangible asset impairments and amortization expense of customer relationships and other intangible assets;

·                  the effects of legal proceedings, regulatory investigations and tax examinations;

·                  the effects of changes in accounting guidance; and

·                  statements as to trends or the Company’s or management’s beliefs, expectations and opinions.

 

The words “anticipate,” “believe,” “estimate,” “expect,” “intend,” “may,” “plan,” “will,” “would,” “should,” “guidance,” “potential,” “continue,” “project,” “forecast,” “confident,” and similar expressions are typically used to identify forward-looking statements. These statements are based on assumptions and assessments made by the Company’s management in light of their experience and their perception of historical trends, current conditions, expected future developments and other factors they believe to be appropriate. Forward-looking statements are not guarantees of the Company’s future performance and are subject to risks and uncertainties and may be affected by various factors that may cause actual results, developments and business decisions to differ materially from those in the forward-looking statements. Some of the factors that may cause actual results, developments and business decisions to differ materially from those contemplated by such forward-looking statements include:

 

·                  risks related to the instability in the financial markets;

·                  risks related to adverse capital and credit market conditions;

·                  the ability of governmental and regulatory bodies to stabilize the financial markets;

·                  risks related to the domestic and international economies;

·                  risks related to derivative transactions;

·                  risks related to the Company’s ability to grow internally;

·                  risks related to the Company’s ability to compete;

·                  risks related to the Company’s substantial indebtedness and its ability to service such debt;

·                  risks related to the Company’s ability to meet liquidity needs;

·                  the risk that the Company will not be able to implement its growth strategy as and when planned;

·                  risks associated with growth and acquisitions;

·                  the risk that the Company will not be able to realize operating efficiencies in the integration of its acquisitions;

·                  fluctuations in quarterly operating results;

·                  risks related to the timing of contracts;

·                  risks related to purchased accounts receivable;

·                  risks related to possible impairment of goodwill and other intangible assets;

·                  the Company’s dependence on senior management;

·                  risks related to security and privacy breaches;

 

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Table of Contents

 

·                  risks related to union organizing efforts at the Company’s facilities;

·                  risks associated with technology;

·                  risks related to the final outcome of the Company’s litigation with its former landlord;

·                  risks related to litigation, regulatory investigations and tax examinations;

·                  risks related to past or possible future terrorist attacks;

·                  risks related to natural disasters or the threat or outbreak of war or hostilities;

·                  the risk that the Company will not be able to improve margins;

·                  risks related to the Company’s international operations;

·                  risks related to the availability of qualified employees, particularly in new or more cost-effective locations;

·                  risks related to currency fluctuations;

·                  risks related to reliance on independent telecommunications service providers;

·                  risks related to concentration of the Company’s clients in the financial services, telecommunications and healthcare sectors;

·                  risks related to the possible loss of key clients or loss of significant volumes from key clients; and

·                  risks related to changes in government regulations.

 

The Company can give no assurance that any of the events anticipated by the forward-looking statements will occur or, if any of them does, what impact they will have on our results of operations and financial condition. The Company disclaims any intent or obligation to publicly update or revise any forward-looking statements, regardless of whether new information becomes available, future developments occur or otherwise. For additional information concerning the risks that affect us, see our Annual Report on Form 10-K/A for the year ended December 31, 2009 and “Part II. Other Information - Item 1A. Risk Factors” of this Report on Form 10-Q.

 

Overview

 

We are a holding company and conduct substantially all of our business operations through our subsidiaries. We are an international provider of business process outsourcing services, referred to as BPO, primarily focused on accounts receivable management, referred to as ARM, and customer relationship management, referred to as CRM, serving a wide range of clients in North America and abroad through our global network of over 90 offices.

 

Historically, we have participated in the purchased accounts receivable business on an opportunistic basis. During 2009, we significantly reduced our purchases of accounts receivable. This decision resulted from declines in liquidation rates, competition for purchased accounts receivable and the continued uncertainty of collectibility.

 

Our operating costs consist principally of payroll and related costs; selling, general and administrative costs; and depreciation and amortization. Payroll and related expenses consist of wages and salaries, commissions, bonuses, and benefits for all of our employees, including management and administrative personnel. Selling, general and administrative expenses include telephone, postage and mailing costs, outside collection attorneys and other third-party collection services providers, and other collection costs, as well as expenses that directly support operations, including facility costs, equipment maintenance, sales and marketing, data processing, professional fees, and other management costs. Our payroll and related expenses may increase or decrease due to changes in the value of the U.S. dollar against the Canadian dollar and the Philippine peso.

 

Changes to the economic conditions in the U.S., either positive or negative, could have a significant impact on our business, including, but not limited to:

 

·                  fluctuations in the volume of placements of accounts and the collectability of those accounts for our ARM contingency fee based services;

·                  volume fluctuations in our ARM fixed fee based services;

·                  volume fluctuations in our CRM services; and,

·                  variability in the collectability of existing portfolios.

 

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We have grown rapidly, through both acquisitions as well as internal growth. Effective August 31, 2009, we acquired TSYS Total Debt Management, Inc., referred to as TDM, a provider of specialty accounts receivable management services, for approximately $4.5 million.

 

In October 2009, we sold our print and mail business for approximately $18.7 million in cash.

 

We operate our business in three segments: ARM, CRM and Portfolio Management.

 

Three Months Ended June 30, 2010 Compared to Three Months Ended June 30, 2009

 

Revenue.  Revenue increased $7.6 million, or 2.0 percent, to $386.2 million for the three months ended June 30, 2010, from $378.6 million for the three months ended June 30, 2009.

 

Revenue by segment (dollars in thousands):

 

 

 

For the Three Months Ended June 30,

 

 

 

 

 

 

 

 

 

% of

 

 

 

% of

 

 

 

 

 

 

 

2010

 

Revenue

 

2009

 

Revenue

 

$ Change

 

% Change

 

ARM

 

$

319,710

 

82.8

%

$

296,761

 

78.4

%

$

22,949

 

7.7

%

CRM

 

66,523

 

17.2

%

81,263

 

21.5

%

(14,740

)

(18.1

)%

Portfolio Management

 

10,792

 

2.8

%

17,557

 

4.6

%

(6,765

)

(38.5

)%

Eliminations

 

(10,856

)

(2.8

)%

(16,962

)

(4.5

)%

6,106

 

(36.0

)%

Total

 

$

386,169

 

100.0

%

$

378,619

 

100.0

%

$

7,550

 

2.0

%

 

ARM’s revenue for the three months ended June 30, 2010, included $10.9 million of intercompany revenue from Portfolio Management which was eliminated upon consolidation. For the three months ended June 30, 2009, ARM’s revenue included $16.3 million of intercompany revenue from Portfolio Management and CRM’s revenue included $637,000 of intercompany revenue from ARM, which were eliminated upon consolidation.

 

ARM’s revenue for the three months ended June 30, 2010 and 2009 included $67.9 million and $9.8 million, respectively, of reimbursable costs and fees (discussed in more detail below), which resulted in a $58.1 million increase in ARM’s revenue. This increase was partially offset by decreases primarily attributable to the weaker third-party collection environment and lower volumes in the first-party collections business during 2010, a $13.4 million decrease resulting from the sale of our print and mail business in October 2009, and a $5.4 million decrease in fees from collection services performed for Portfolio Management.

 

The decrease in CRM’s revenue was primarily due to lower volumes from certain existing clients, attributable to the impact of the economy on the clients’ business, partially offset by increased client volume related to the implementation of new contracts during 2009.

 

Portfolio Management’s collections decreased $12.7 million, or 32.6 percent, to $26.2 million for the three months ended June 30, 2010, from $38.9 million for the three months ended June 30, 2009. Revenue for the three months ended June 30, 2010, included a $1.6 million impairment charge recorded for a valuation allowance against the carrying value of the portfolios, compared to an impairment charge of $1.4 million for the three months ended June 30, 2009. Excluding the effect of the impairment charges, Portfolio Management’s revenue represented 46.4 percent of collections for the three months ended June 30, 2010, as compared to 47.7 percent of collections for the three months ended June 30, 2009. The decrease in revenue and collections was primarily attributable to lower portfolio purchases and the effect of the weaker collection environment during 2010.

 

Payroll and related expenses.  Payroll and related expenses decreased $22.3 million to $175.7 million for the three months ended June 30, 2010, from $197.9 million for the three months ended June 30, 2009, and decreased as a percentage of revenue to 45.5 percent from 52.3 percent.

 

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Table of Contents

 

Payroll and related expenses by segment (dollars in thousands):

 

 

 

For the Three Months Ended June 30,

 

 

 

 

 

 

 

 

 

% of

 

 

 

% of

 

 

 

 

 

 

 

2010

 

Revenue

 

2009

 

Revenue

 

$ Change

 

% Change

 

ARM

 

$

123,399

 

38.6

%

$

138,051

 

46.5

%

$

(14,652

)

(10.6

)%

CRM

 

51,734

 

77.8

%

58,955

 

72.5

%

(7,221

)

(12.2

)%

Portfolio Management

 

518

 

4.8

%

1,553

 

8.8

%

(1,035

)

(66.6

)%

Eliminations

 

 

 

(637

)

3.8

%

637

 

(100.0

)%

Total

 

$

175,651

 

45.5

%

$

197,922

 

52.3

%

$

(22,271

)

(11.3

)%

 

The decrease in ARM’s payroll and related expenses as a percentage of revenue was primarily due to the higher revenue base, which was attributable to the increase in reimbursable costs and fees. Included in ARM’s payroll and related expenses for the three months ended June 30, 2009, was $637,000 of intercompany expense from CRM, for services provided to ARM, which was eliminated upon consolidation.

 

The increase in CRM’s payroll and related expenses as a percentage of revenue was primarily a result of leveraging its infrastructure over the lower revenue base.

 

Portfolio Management outsources all of its collection services to ARM and, therefore, has a relatively small fixed payroll cost structure. The decrease in Portfolio Management’s payroll and related expenses was attributable to the restructuring activities following the Company’s decision to limit purchases in this business.

 

Selling, general and administrative expenses.  Selling, general and administrative expenses decreased $15.5 million to $113.3 million for the three months ended June 30, 2010, from $128.8 million for the three months ended June 30, 2009, and decreased as a percentage of revenue to 29.3 percent from 34.0 percent.

 

Selling, general and administrative expenses by segment (dollars in thousands):

 

 

 

For the Three Months Ended June 30,

 

 

 

 

 

 

 

 

 

% of

 

 

 

% of

 

 

 

 

 

 

 

2010

 

Revenue

 

2009

 

Revenue

 

$ Change

 

% Change

 

ARM

 

$

98,377

 

30.8

%

$

112,453

 

37.9

%

$

(14,076

)

(12.5

)%

CRM

 

14,137

 

21.3

%

14,827

 

18.2

%

(690

)

(4.7

)%

Portfolio Management

 

11,297

 

104.7

%

16,845

 

95.9

%

(5,548

)

(32.9

)%

Eliminations

 

(10,557

)

97.2

%

(15,305

)

90.2

%

4,748

 

(31.0

)%

Total

 

$

113,254

 

29.3

%

$

128,820

 

34.0

%

$

(15,566

)

(12.1

)%

 

The decrease in ARM’s selling, general and administrative expenses as a percentage of revenue was primarily due to the higher revenue base, which was attributable to the increase in reimbursable costs and fees, as well as cost saving initiatives and the sale of the print and mail business, which had a higher selling, general and administrative expense cost structure.

 

The increase in CRM’s selling, general and administrative expenses as a percentage of revenue was primarily attributable to leveraging its infrastructure over the lower revenue base.

 

The decrease in Portfolio Management’s selling, general and administrative expenses resulted from a $5.4 million decrease in fees for collection services provided by ARM. Servicing fees are based on cash collections so the increase as a percentage of revenue was primarily due to the decrease in the percentage of collections recorded to revenue. Included in Portfolio Management’s selling, general and administrative expenses for the three months ended June 30, 2010 and 2009, was $10.9 million and $16.3 million, respectively, of intercompany expense from ARM, for services provided to Portfolio Management, which was eliminated in consolidation.

 

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Table of Contents

 

Reimbursable costs and fees.  Reimbursable costs and fees consist of court costs, legal fees and repossession fees, representing out-of-pocket expenses that are reimbursed by our clients. Reimbursable costs and fees of $67.6 million and $8.8 million for the three months ended June 30, 2010 and 2009, respectively, are recorded as both revenue and operating expenses on the statement of operations. The increase in reimbursable costs and fees was due to the acquisition of TDM in August 2009.

 

Restructuring charges.  During the three months ended June 30, 2010, we incurred restructuring charges of $4.9 million, related to streamlining the cost structure of the Company’s operations. The charges consisted primarily of costs associated with the closing of redundant facilities and severance. This compares to $1.3 million of restructuring charges for the three months ended June 30, 2009.

 

Depreciation and amortization.  Depreciation and amortization decreased to $27.4 million for the three months ended June 30, 2010, from $30.6 million for the three months ended June 30, 2009. The decrease was primarily attributable to lower depreciation resulting from a lower level of property and equipment, as well as lower amortization because certain intangible assets are now fully amortized.

 

Other income (expense).  Interest expense decreased to $22.2 million for the three months ended June 30, 2010, from $26.7 million for the three months ended June 30, 2009. Interest expense for the three months ended June 30, 2010 and 2009 included $840,000 and $3.6 million, respectively, of net losses from interest rate swap agreements and embedded derivatives. The remaining decrease in interest expense was primarily attributable to lower debt balances. Other income, net for the three months ended June 30, 2010 and 2009 included approximately $154,000 and $6.2 million, respectively, of net gains resulting from foreign exchange contracts.

 

Income tax expense (benefit).  For the three months ended June 30, 2010, we recorded income tax expense of $1.9 million on a pre-tax loss of $23.5 million, or an effective income tax rate of (8.0) percent. For the three months ended June 30, 2009, we recorded an income tax benefit of $2.5 million on a pre-tax loss of $8.1 million, or an effective tax rate of 31.3 percent. The change in the effective income tax rate was due primarily to the recognition of a valuation allowance on certain domestic net deferred tax assets and income tax expense to be paid in state and foreign jurisdictions.

 

Six Months Ended June 30, 2010 Compared to Six Months Ended June 30, 2009

 

Revenue.  Revenue increased $18.5 million, or 2.4 percent, to $799.2 million for the six months ended June 30, 2010, from $780.7 million for the six months ended June 30, 2009.

 

Revenue by segment (dollars in thousands):

 

 

 

For the Six Months Ended June 30,

 

 

 

 

 

 

 

 

 

% of

 

 

 

% of

 

 

 

 

 

 

 

2010

 

Revenue

 

2009

 

Revenue

 

$ Change

 

% Change

 

ARM

 

$

654,690

 

81.9

%

$

608,602

 

77.9

%

$

46,088

 

7.6

%

CRM

 

143,057

 

17.9

%

169,461

 

21.7

%

(26,404

)

(15.6

)%

Portfolio Management

 

26,066

 

3.3

%

37,946

 

4.9

%

(11,880

)

(31.3

)%

Eliminations

 

(24,576

)

(3.1

)%

(35,261

)

(4.5

)%

10,685

 

(30.3

)%

Total

 

$

799,237

 

100.0

%

$

780,748

 

100.0

%

$

18,489

 

2.4

%

 

ARM’s revenue for the six months ended June 30, 2010, included $24.6 million of intercompany revenue from Portfolio Management which was eliminated upon consolidation. For the six months ended June 30, 2009, ARM’s revenue included $34.0 million of intercompany revenue from Portfolio Management and CRM’s revenue included $1.3 million of intercompany revenue from ARM, which were eliminated upon consolidation.

 

ARM’s revenue for the six months ended June 30, 2010 and 2009 included $142.0 million and $19.5 million, respectively, of reimbursable costs and fees (discussed in more detail below), which resulted in a $122.5 million increase in ARM’s revenue. This increase was partially offset by decreases primarily attributable to the weaker third-party collection environment and lower volumes in the first-party collections business during 2010, a $27.0

 

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Table of Contents

 

million decrease resulting from the sale of our print and mail business in October 2009, and a $9.4 million decrease in fees from collection services performed for Portfolio Management.

 

The decrease in CRM’s revenue was primarily due to lower volumes from certain existing clients attributable to the impact of the economy on the clients’ business, partially offset by increased client volume related to the implementation of new contracts during 2009.

 

Portfolio Management’s collections decreased $22.8 million, or 27.6 percent, to $59.9 million for the six months ended June 30, 2010, from $82.7 million for the six months ended June 30, 2009. Revenue for the six months ended June 30, 2010, included a $303,000 impairment charge recorded for a valuation allowance against the carrying value of the portfolios, compared to an impairment charge of $1.3 million for the six months ended June 30, 2009. Excluding the effect of the impairment charges, Portfolio Management’s revenue represented 43.1 percent of collections for the six months ended June 30, 2010, as compared to 46.0 percent of collections for the six months ended June 30, 2009. The decrease in revenue and collections was primarily attributable to lower portfolio purchases and the effect of the weaker collection environment during 2010.

 

Payroll and related expenses.  Payroll and related expenses decreased $41.8 million to $361.9 million for the six months ended June 30, 2010, from $403.7 million for the six months ended June 30, 2009, and decreased as a percentage of revenue to 45.3 percent from 51.7 percent.

 

Payroll and related expenses by segment (dollars in thousands):

 

 

 

For the Six Months Ended June 30,

 

 

 

 

 

 

 

 

 

% of

 

 

 

% of

 

 

 

 

 

 

 

2010

 

Revenue

 

2009

 

Revenue

 

$ Change

 

% Change

 

ARM

 

$

252,069

 

38.5

%

$

280,510

 

46.1

%

$

(28,441

)

(10.1

)%

CRM

 

108,140

 

75.6

%

121,392

 

71.6

%

(13,252

)

(10.9

)%

Portfolio Management

 

1,710

 

6.6

%

3,050

 

8.0

%

(1,340

)

(43.9

)%

Eliminations

 

 

 

(1,265

)

3.6

%

1,265

 

(100.0

)%

Total

 

$

361,919

 

45.3

%

$

403,687

 

51.7

%

$

(41,768

)

(10.3

)%

 

The decrease in ARM’s payroll and related expenses as a percentage of revenue was primarily due to the higher revenue base, which was attributable to the increase in reimbursable costs and fees. Included in ARM’s payroll and related expenses for the six months ended June 30, 2009, was $1.3 million of intercompany expense from CRM, for services provided to ARM, which was eliminated upon consolidation.

 

The increase in CRM’s payroll and related expenses as a percentage of revenue was primarily a result of leveraging its infrastructure over the lower revenue base.

 

Portfolio Management outsources all of its collection services to ARM and, therefore, has a relatively small fixed payroll cost structure. The decrease in Portfolio Management’s payroll and related expenses was attributable to the restructuring activities following the Company’s decision to limit purchases in this business.

 

Selling, general and administrative expenses.  Selling, general and administrative expenses decreased $37.6 million to $224.8 million for the six months ended June 30, 2010, from $262.4 million for the six months ended June 30, 2009, and decreased as a percentage of revenue to 28.1 percent from 33.6 percent.

 

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Table of Contents

 

Selling, general and administrative expenses by segment (dollars in thousands):

 

 

 

For the Six Months Ended June 30,

 

 

 

 

 

 

 

 

 

% of

 

 

 

% of

 

 

 

 

 

 

 

2010

 

Revenue

 

2009

 

Revenue

 

$ Change

 

% Change

 

ARM

 

$

194,960

 

29.8

%

$

229,920

 

37.8

%

$

(34,960

)

(15.2

)%

CRM

 

28,289

 

19.8

%

29,357

 

17.3

%

(1,068

)

(3.6

)%

Portfolio Management

 

25,489

 

97.8

%

35,090

 

92.5

%

(9,601

)

(27.4

)%

Eliminations

 

(23,952

)

97.5

%

(31,968

)

90.7

%

8,016

 

(25.1

)%

Total

 

$

224,786

 

28.1

%

$

262,399

 

33.6

%

$

(37,613

)

(14.3

)%

 

The decrease in ARM’s selling, general and administrative expenses as a percentage of revenue was primarily due to the higher revenue base, which was attributable to the increase in reimbursable costs and fees, as well as cost saving initiatives and the sale of the print and mail business, which had a higher selling, general and administrative expense cost structure.

 

The increase in CRM’s selling, general and administrative expenses as a percentage of revenue was primarily attributable to leveraging its infrastructure over the lower revenue base.

 

The decrease in Portfolio Management’s selling, general and administrative expenses resulted from a $9.4 million decrease in fees for collection services provided by ARM. Servicing fees are based on cash collections so the increase as a percentage of revenue was primarily due to the decrease in the percentage of collections recorded to revenue. Included in Portfolio Management’s selling, general and administrative expenses for the six months ended June 30, 2010 and 2009, was $24.6 million and $34.0 million, respectively, of intercompany expense from ARM, for services provided to Portfolio Management, which was eliminated in consolidation.

 

Reimbursable costs and fees.  Reimbursable costs and fees consist of court costs, legal fees and repossession fees, representing out-of-pocket expenses that are reimbursed by our clients. Reimbursable costs and fees of $141.4 million and $17.4 million for the six months ended June 30, 2010 and 2009, respectively, are recorded as both revenue and operating expenses on the statement of operations. The increase in reimbursable costs and fees was due to the acquisition of TDM in August 2009.

 

Restructuring charges.  During the six months ended June 30, 2010, we incurred restructuring charges of $6.4 million, related to streamlining the cost structure of the Company’s operations and our decision to limit purchases in the Portfolio Management business. The charges consisted primarily of costs associated with the closing of redundant facilities and severance. This compares to $1.8 million of restructuring charges for the six months ended June 30, 2009.

 

Depreciation and amortization.  Depreciation and amortization decreased to $55.1 million for the six months ended June 30, 2010, from $61.7 million for the six months ended June 30, 2009. The decrease was primarily attributable to lower depreciation resulting from a lower level of property and equipment, as well as lower amortization because certain intangible assets are now fully amortized.

 

Other income (expense).  Interest expense decreased to $45.8 million for the six months ended June 30, 2010, from $49.8 million for the six months ended June 30, 2009. Interest expense for the six months ended June 30, 2010 and 2009 included $3.1 million and $5.0 million, respectively, of net losses from interest rate swap agreements and embedded derivatives. The remaining decrease in interest expense was primarily attributable to lower debt balances. Other income, net for the six months ended June 30, 2010 and 2009 included approximately $352,000 and $2.8 million, respectively, of net gains resulting from foreign exchange contracts.

 

Income tax expense (benefit).  For the six months ended June 30, 2010, we recorded income tax expense of $4.9 million on a pre-tax loss of $34.8 million, or an effective income tax rate of (14.1) percent. For the six months ended June 30, 2009, we recorded an income tax benefit of $3.7 million on a pre-tax loss of $11.9 million, or an effective income tax rate of 30.9 percent. The change in the effective income tax rate was due primarily to the recognition of a valuation allowance on certain domestic net deferred tax assets and income tax expense to be paid in state and foreign jurisdictions.

 

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Liquidity and Capital Resources

 

Our primary sources of cash are cash flows from operations, including collections on purchased accounts receivable, bank borrowings, and equity and debt offerings. Cash has been used for acquisitions, repayments of bank borrowings, purchases of equipment, purchases of accounts receivable, and working capital to support our growth.

 

The cash flow from our contingency collection business and our purchased portfolio business is dependent upon our ability to collect from consumers and businesses. Many factors, including the economy and our ability to hire and retain qualified collectors and managers, are essential to our ability to generate cash flows. Fluctuations in these factors that cause a negative impact on our business could have a material impact on our expected future cash flows.

 

The capital and credit markets have experienced significant volatility in the recent past and if this continues, it is possible that our ability to access the capital and credit markets may be limited. Our senior notes and senior subordinated notes are assigned ratings by certain rating agencies. Changes in our business environment, operating results, cash flows, or financial position could impact the ratings assigned by these rating agencies. Significant changes in assigned ratings could also significantly affect the costs of borrowing, which could have a material impact on our financial condition and results of operations.

 

At this time, we believe that we will be able to finance our current operations, planned capital expenditure requirements, internal growth and debt service obligations, at least through the next twelve months, with the funds generated from our operations, with our existing cash and available borrowings under our senior credit facility. Additionally, we may obtain cash through additional equity and debt offerings, if needed.

 

We have a senior credit facility that consists of a term loan ($515.2 million outstanding as of June 30, 2010) and a $100.0 million revolving credit facility (none outstanding as of June 30, 2010). Additionally, we have $165.0 million of floating rate senior notes and $200.0 million 11.875 percent senior subordinated notes outstanding. As a result, we are significantly leveraged.

 

On March 31, 2010, we amended our senior credit facility to, among other things, adjust the financial covenants, including increasing maximum leverage ratios and decreasing minimum interest coverage ratios, and adjusting the required principal payments. The amended Credit Facility also limits purchases of accounts receivable in 2010 to $20 million and purchases in 2011 and each year thereafter to $10 million per year. In 2010, our maximum leverage ratio covenant is 5.75 and our minimum interest coverage ratio covenant is 1.80. We believe we will be able to maintain compliance with such covenants in 2010.

 

We are currently in compliance with all of our debt covenants, and we believe we will be able to maintain compliance with such covenants in 2010. However, the potential negative impact from certain factors including, but not limited to, the challenging economic and business environment, our inability to reduce costs, the loss of a significant client or reduced client volumes, may impact our ability to meet our debt covenants in the future. If we were to enter into an agreement with our lenders for future covenant compliance relief, such relief could result in additional fees and higher interest expense.

 

Our senior credit facility, as amended, does not give us the ability to use available excess cash flow to repurchase our senior notes and senior subordinated notes. However, our senior credit facility, as amended, permits us to repurchase our senior notes and senior subordinated notes out of the net cash proceeds of new equity issuances. We are aware that our senior notes and senior subordinated notes may trade at substantial discounts to their face amounts. We or our stockholders may from time to time seek to retire or purchase our outstanding notes through cash purchases and/or exchanges for equity securities, in open market purchases, privately negotiated transactions or otherwise. Our stockholders who acquire such notes may seek to contribute them to us, for retirement, in exchange for the issuance of additional equity. The amounts involved may be material.

 

During 2009, we significantly reduced our purchases of accounts receivable and made a decision to minimize further investments in the future. This decision resulted from declines in liquidation rates, competition for purchased accounts receivable and the continued uncertainty of collectability. We currently expect to limit our purchases in 2010 to certain of our non-cancelable forward flow commitments, which are estimated to be approximately $3.5 million for the remainder of 2010.

 

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Cash Flows from Operating Activities.  Cash provided by operating activities was $36.4 million for the six months ended June 30, 2010, compared to $58.9 million for the six months ended June 30, 2009. The decrease was primarily attributable to lower operating results for the six months ended June 30, 2010.

 

Cash Flows from Investing Activities.  Cash provided by investing activities was $15.8 million for the six months ended June 30, 2010, compared to cash used in investing activities of $4.5 million for the six months ended June 30, 2009. The increase in cash from investing activities was primarily attributable to lower purchases of accounts receivable and lower purchases of property and equipment, partially offset by lower collections of purchased accounts receivable.

 

Cash Flows from Financing Activities.  Cash used in financing activities was $65.0 million for the six months ended June 30, 2010, compared to $49.3 million for the six months ended June 30, 2009. The increase in cash used in financing activities was due primarily to $51.0 million of total repayments of borrowings under our senior credit facility during the six months ended June 30, 2010, which was funded primarily by operating cash. During the six months ended June 30, 2009, we repaid a total of $59.0 million of borrowings under our senior credit facility, which was funded primarily by the issuance of $40.0 million of stock.

 

Senior Credit Facility.  Our senior credit facility is with a syndicate of financial institutions and consists of a term loan and a $100.0 million revolving credit facility. We are required to make quarterly principal repayments of $1.5 million on the term loan until its maturity in May 2013, at which time its remaining balance outstanding is due. We are also required to make quarterly prepayments of 75 percent of the excess cash flow from our purchased accounts receivable, and annual prepayments of 75 percent or 50 percent of our excess annual cash flow, based on our leverage ratio, less the amounts paid during the year from the purchased accounts receivable excess cash flow prepayments. The revolving credit facility requires no minimum principal payments until its maturity in November 2011. At June 30, 2010, the balance outstanding on the term loan was $515.2 million and there was no outstanding balance on the revolving credit facility. The availability of the revolving credit facility is reduced by any unused letters of credit ($11.9 million at June 30, 2010). As of June 30, 2010, we had $88.1 million of remaining availability under the revolving credit facility.

 

All borrowings bear interest at an annual variable rate, based on either the prime rate (3.25 percent at June 30, 2010), the federal funds rate (0.09 percent at June 30, 2010) or LIBOR (0.35 percent 30-day LIBOR at June 30, 2010) plus an applicable margin, which is based on the type of rate and the Company’s funded debt to earnings before interest, taxes, depreciation and amortization (“EBITDA”) ratio, as defined in the loan agreement. The Company is charged a quarterly commitment fee on the unused portion of the revolving credit facility at an annual rate of 0.50 percent. The effective interest rate on the Credit Facility was approximately 9.18 percent and 9.00 percent for the three months ended June 30, 2010 and 2009, respectively, and 9.20 percent and 7.99 percent for the six months ended June 30, 2010 and 2009, respectively. The Credit Facility also requires that the Company obtain certain levels of interest rate protection.

 

Borrowings under the senior credit facility are collateralized by substantially all of our assets. The senior credit facility contains certain financial and other covenants such as maintaining a maximum leverage ratio and a minimum interest coverage ratio, and includes restrictions on, among other things, acquisitions, the incurrence of additional debt, investments, investments in purchased accounts receivable, disposition of assets, liens and dividends and other distributions. If an event of default, such as failure to comply with covenants or a change of control, and the failure to negotiate and obtain any required relief from our lenders, were to occur under the senior credit facility, the lenders would be entitled to declare all amounts outstanding under the senior credit facility immediately due and payable and foreclose on the pledged assets. Under these circumstances, the acceleration of our debt could have a material adverse effect on our business. Notwithstanding the foregoing, we may from time to time seek to amend our senior credit facility or obtain other funding or additional financing, which may result in additional fees and higher interest rates. Amending our senior credit facility or obtaining other funding or additional financing prior to the expiration of the current agreement will be essential as the remaining outstanding balance under the term loan will be due upon the expiration of the senior credit facility in May 2013. At June 30, 2010, our leverage ratio was 5.04, compared to the maximum of 5.75, and our interest coverage ratio was 2.00, compared to the minimum of 1.80. We were in compliance with all required financial covenants and we were not aware of any events of default as of June 30, 2010.

 

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Senior Notes and Senior Subordinated Notes.  We have $165.0 million of floating rate senior notes due 2013, referred to as the Senior Notes, and $200.0 million of 11.875 percent senior subordinated notes due 2014, referred to as the Senior Subordinated Notes, collectively referred to as the Notes. The Notes are guaranteed, jointly and severally, on a senior basis with respect to the Senior Notes and on a senior subordinated basis with respect to the Senior Subordinated Notes, in each case by all of our existing and future domestic restricted subsidiaries (other than certain subsidiaries and joint ventures engaged in financing the purchase of delinquent accounts receivable portfolios and certain immaterial subsidiaries). The Senior Notes bear interest at an annual rate equal to LIBOR plus 4.875 percent, reset quarterly.

 

For a description of the covenants and other material terms of the Notes, see “Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations - Liquidity and Capital Resources” in our Annual Report on Form 10-K/A for the year ended December 31, 2009.

 

Nonrecourse Credit Facility.  We have a nonrecourse credit facility for certain purchases of accounts receivable prior to 2009. We do not have the ability to make any additional borrowings under the nonrecourse credit facility. The financing was structured, depending on the size and nature of the portfolio to be purchased, either as a borrowing arrangement or under various equity sharing arrangements. The lender financed non-equity borrowings with floating interest at an annual rate equal to LIBOR (0.35 percent 30-day LIBOR at June 30, 2010) plus 2.50 percent, or as negotiated. These borrowings are nonrecourse to us and are due two years from the date of each respective loan, unless otherwise negotiated. As additional return on the debt financed portfolios the lender receives residual cash flows, as negotiated, which is defined as all cash collections after servicing fees, floating rate interest, repayment of the borrowing, and the initial investment by us, including interest. Residual cash flow payments are accrued for as embedded derivatives.

 

Borrowings under this credit facility are nonrecourse to us, except for the assets within the entities established in connection with the financing agreement. The nonrecourse debt agreements contain a collections performance requirement, among other covenants, that, if not met, provides for cross-collateralization with any other portfolios financed by the nonrecourse lender, in addition to other remedies.

 

The total nonrecourse debt outstanding was $6.2 million as of June 30, 2010, which included $1.3 million of accrued residual interest. The effective interest rate on these loans, including the residual interest component, was approximately 11.4 percent and 10.2 percent for the three and six months ended June 30, 2010, respectively. The nonrecourse debt agreements contain certain covenants such as meeting minimum cumulative collection targets. As of June 30, 2010, we were in compliance with all required covenants.

 

Contractual Obligations. There have been no material changes, outside the ordinary course of our business, to our contractual obligations as of December 31, 2009 as reported in our Annual Report on Form 10-K/A for the year ended December 31, 2009.

 

Market Risk

 

We are exposed to various types of market risk in the normal course of business, including the impact of interest rate changes, foreign currency exchange rate fluctuations, changes in corporate tax rates, and inflation. We employ risk management strategies that may include the use of derivatives, such as interest rate swap agreements, interest rate cap agreements, and foreign currency forwards and options to manage these exposures. As of June 30, 2010, none of our derivatives were accounted for as hedges. We do not enter into derivatives for trading purposes.

 

Foreign Currency Risk.  Foreign currency exposures arise from transactions denominated in a currency other than the functional currency and from foreign denominated revenue and profit translated into U.S. dollars. The primary currencies to which we are exposed include the Philippine peso, the Canadian dollar, the British pound and the Australian dollar. Due to the size of the Philippine operations, we currently use forward exchange contracts to limit potential losses in earnings or cash flows from adverse foreign currency exchange rate movements. These contracts are entered into to protect against the risk that the eventual cash flows resulting from such contracts will be adversely affected by changes in exchange rates. Our objective is to maintain economically balanced currency risk management strategies that provide adequate downside protection.

 

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Interest Rate Risk.  At June 30, 2010, we had $686.4 million in outstanding variable rate borrowings. A material change in interest rates could adversely affect our operating results and cash flows. A 25 basis-point increase in interest rates could increase our annual interest expense by $125,000 for each $50 million of variable debt outstanding for the entire year. Currently, we primarily use interest rate swap agreements to limit potential losses from adverse interest rate changes. Our interest rate swap agreements minimize the impact of LIBOR fluctuations on the interest payments on our floating rate debt. We are required to pay the counterparties quarterly interest payments at a weighted average fixed rate, and we receive from the counterparties variable quarterly interest payments based on LIBOR.

 

Critical Accounting Policies and Estimates

 

General.  The preparation of consolidated financial statements in conformity with accounting principles generally accepted in the United States requires management to make estimates and assumptions that affect the amounts reported in the financial statements and the accompanying notes. Actual results could differ from those estimates. We believe the following accounting policies and estimates are the most critical and could have the most impact on our results of operations: goodwill, other intangible assets and purchase accounting, revenue recognition for purchased accounts receivable, income taxes, and allowance for doubtful accounts. These are described in “Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations” and in note 2 to our 2009 financial statements, both of which are included in our Annual Report on Form 10-K/A for the year ended December 31, 2009. During the six months ended June 30, 2010, we did not make any material changes to our estimates or methods by which estimates are derived with regard to our critical accounting policies.

 

Recently Issued Accounting Guidance

 

For a discussion of recently issued accounting guidance, see note 19 in our Notes to Consolidated Financial Statements included in this Form 10-Q.

 

Item 3.  Quantitative and Qualitative Disclosures about Market Risk

 

Included in Item 2, Management’s Discussion and Analysis of Financial Condition and Results of Operations, of this Report on Form 10-Q.

 

Item 4.  Controls and Procedures

 

Our management, with the participation of our chief executive officer and chief financial officer, conducted an evaluation of the effectiveness of our disclosure controls and procedures, as defined in Exchange Act Rules 13a-15(e) and 15d-15(e), as of June 30, 2010. Based on that evaluation, our chief executive officer and chief financial officer concluded that, as of the end of the period covered by this Report, our disclosure controls and procedures were effective in reaching a reasonable level of assurance that the (i) information required to be disclosed by us in the reports that we file or submit under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in the Securities and Exchange Commission’s rules and forms and (ii) information required to be disclosed by us in the reports that we file or submit under the Exchange Act is accumulated and communicated to our management including our principal executive and principal financial officers, or persons performing similar functions, as appropriate to allow timely decisions regarding required disclosure.

 

Our management, with the participation of our chief executive officer and chief financial officer, also conducted an evaluation of our internal control over financial reporting, as defined in Exchange Act Rules 13a-15(f) and 15d-15(f), to determine whether any changes occurred during the quarter ended June 30, 2010, that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting. Based on that evaluation, there were no such changes during the quarter ended June 30, 2010.

 

A control system, no matter how well conceived and operated, can provide only reasonable, not absolute, assurance that the objectives of the control system are met. Further, the design of a control system must reflect the fact that there are resource constraints, and the benefits of controls must be considered relative to their costs. Because of the inherent limitations in all controls systems, no evaluation of controls can provide absolute assurance

 

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that all control issues and instances of fraud, if any, within our company have been detected. Because of the inherent limitations in a cost-effective control system, misstatements due to error or fraud may occur and not be detected.

 

Part II.  Other Information

 

Item 1.    Legal Proceedings

 

The Company is party, from time to time, to various legal proceedings, regulatory investigations, client audits and tax examinations incidental to its business. The Company continually monitors these legal proceedings, regulatory investigations and tax examinations to determine the impact and any required accruals. See “Item 3. Legal Proceedings” in the Company’s Annual Report on Form 10-K/A for the year ended December 31, 2009.

 

Attorneys General:

 

From time to time, the Company receives subpoenas or other similar information requests from various states’ Attorneys General, requesting information relating to the Company’s debt collection practices in such states. The Company responds to such inquires or investigations and provides certain information to the respective Attorneys General offices. The Company believes it is in compliance with the laws of the states in which it does business relating to debt collection practices in all material respects. However, no assurance can be given that any such inquiries or investigations will not result in a formal investigation or an enforcement action. Any such enforcement actions could result in fines as well as the suspension or termination of the Company’s ability to conduct business in such states.

 

Other:

 

The Company is involved in other legal proceedings, regulatory investigations, client audits and tax examinations from time to time in the ordinary course of its business. Management believes that none of these other legal proceedings, regulatory investigations or tax examinations will have a materially adverse effect on the financial condition or results of operations of the Company.

 

Item 1A. Risk Factors

 

In addition to the other information set forth in this Quarterly Report on Form 10-Q, you should carefully consider the factors discussed in Part I, “Item 1A. Risk Factors” in the Company’s Annual Report on Form 10-K/A for the year ended December 31, 2009, referred to as the “2009 Form 10-K”, which could materially affect our business, financial condition or future results. The risk factors in our 2009 Form 10-K have not materially changed. The risks described in our 2009 Form 10-K are not the only risks we face. Additional risks and uncertainties not currently known to us or that we currently deem to be immaterial also may materially adversely affect our business, financial condition and/or operating results.

 

Item 2.    Unregistered Sales of Equity Securities and Use of Proceeds

 

None

 

Item 3.    Defaults Upon Senior Securities

 

None

 

Item 4.    [Removed and Reserved]

 

Item 5.    Other Information

 

(a)   None.

 

(b)   Not applicable

 

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Item 6.    Exhibits

 

12

Statement of Computation of Ratio of Earnings to Fixed Charges.

 

 

31.1

Certification of Chief Executive Officer pursuant to Rule 15d-14(a) promulgated under the Exchange Act.

 

 

31.2

Certification of Chief Financial Officer pursuant to Rule 15d-14(a) promulgated under the Exchange Act.

 

 

32.1

Certification of the Company’s Chief Executive Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.

 

 

32.2

Certification of the Company’s Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.

 

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Signatures

 

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

 

 

 

NCO Group, Inc.

 

 

 

 

 

 

 

 

Date:   August 13, 2010

 

By:

/s/ Michael J. Barrist

 

 

 

Michael J. Barrist

 

 

 

Chairman of the Board, President

 

 

 

and Chief Executive Officer

 

 

 

(principal executive officer)

 

 

 

 

 

 

 

 

Date:   August 13, 2010

 

By:

/s/ John R. Schwab

 

 

 

John R. Schwab

 

 

 

Executive Vice President, Finance

 

 

 

and Chief Financial Officer

 

 

 

(principal financial and accounting officer)

 

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Exhibit Index

 

Exhibit No.

 

Description

 

 

 

12

 

Statement of Computation of Ratio of Earnings to Fixed Charges.

 

 

 

31.1

 

Certification of Chief Executive Officer pursuant to Rule 15d-14(a) promulgated under the Exchange Act.

 

 

 

31.2

 

Certification of Chief Financial Officer pursuant to Rule 15d-14(a) promulgated under the Exchange Act.

 

 

 

32.1

 

Certification of the Company’s Chief Executive Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.

 

 

 

32.2

 

Certification of the Company’s Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.

 

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