CERTIFICATION PURSUANT TO
RULE 13a-14(b) OF THE
SECURITIES EXCHANGE ACT OF 1934
AND 18 U.S.C. SECTION 1350
In connection with the Quarterly Report of Kana Software, Inc. (the Registrant) on Form 10-Q for the quarterly period ended
September 30, 2009 as filed with the Securities and Exchange Commission on the date hereof (the Report), I, Jay A. Jones, Interim Chief Financial Officer of the Registrant, certify, in accordance with Rule 13a-14(b) of the
Securities Exchange Act of 1934 and 18 U.S.C. Section 1350, that to the best of my knowledge:
(1) The Report, to which this certification is attached as Exhibit 32.02, fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934; and
(2) The information contained in the Report fairly presents, in all material respects, the financial condition and
results of operations of the Registrant.
Dated: November 16, 2009
/s/ JAY A. JONES
||Jay A. Jones|
||Interim Chief Financial Officer|
A signed original of this written statement required by Rule 13a-14(b) of the Securities
Exchange Act of 1934 and 18 U.S.C. Section 1350 has been provided to the Registrant and will be retained by the Registrant and furnished to the Securities and Exchange Commission or its staff upon request.