Attached files
| file | filename |
|---|---|
| EX-99.1 - EXHIBIT 99.1 - Zendesk, Inc. | zenq42019ex991.htm |
| EX-99.3 - EXHIBIT 99.3 - Zendesk, Inc. | zenq4tweet.htm |
| 8-K - 8-K - Zendesk, Inc. | zen8-kq42019coverpage.htm |
Introduction
Summary financial table Fourth quarter and full fiscal year 2019
A service-first CRM company ● ● ● ● ●
2019 highlights Omnichannel customer service Customer story Enfusion
Sunshine CRM platform Customer story Indochino ● ● ● ● ●
Sunshine Conversations Beyond support: Zendesk Sell ● ● ●
Enhanced engagement with our customers Customer story vidaXL
Journey to be a multibillion-dollar revenue company ● ● ● ● Investments in customer experience solutions
Differentiated experiences for our customers ● ● ● Expanding our international initiatives ●
Timeline
Customers Enfusion Ancile Gardena BTG Pactual Idealo Chedraui Indochino Cleo InMotion Hosting Copa Airlines Minor Hotels
Customers MK Direct Salvation Army Australia (Salvos Stores) Nova TomTom ODEON Cinemas Group vidaXL Primonial Wealthsimple Ross Video Webhelp
Operating metrics Dollar-based net expansion rate Remaining performance obligations (RPO) % of total quarter-ending Support ARR 43%
Social impact 5.86
Select financial measures
Select financial measures
Guidance ● For the quarter ending March 31, 2020, we expect to report: ● ● ● ● ● ● For the full year ending December 31, 2020, we expect to report: ● ● ● ●
Condensed consolidated statements of operations
Condensed consolidated balance sheets
Condensed consolidated statements of cash flows
Non-GAAP results
Non-GAAP results (continued)
About Zendesk About non-GAAP financial measures Forward-looking statements
About operating metrics
Customer metrics Geographic information Contact Investor contact Media contact