Attached files
![]() The Hanover Insurance Group, Inc.
Chaucer: An Attractive
Opportunity to Advance Our Journey
April 20, 2011
To be used only in conjunction with the conference call to
be held at 9:00 a.m. ET on April 20, 2011
Not for release, publication or distribution, in whole or in part, directly or
indirectly, in, into or from any jurisdiction where to do so would
constitute a violation of the relevant laws or regulations of such jurisdiction.
Exhibit 99.2 |
![]() Forward-Looking Statements; Non-GAAP
Financial Measures; and UK Responsibility Statement
2
Forward-Looking Statements/Non-Solicitation: This presentation (including
the conference call which this presentation accompanies) relates to a proposed acquisition of
Chaucer Holdings PLC (Chaucer) by The Hanover Insurance Group, Inc.
(The Hanover or the company). The
proposed acquisition is subject to a number of conditions,
including
approval
by
resolution
passed
at
a
Court-convened
meeting
of
Chaucer
shareholders
by
a
majority
in
number
of
shareholders
representing
75%
in
value of shareholders present and voting either in person or by proxy at the
meeting. The proposed acquisition is also subject to receipt of certain anti-trust clearances and
certain regulatory approvals and requires the sanction of the High Court in
England. There can be no assurances that the proposed acquisition will be consummated or if it
is, that The Hanover will realize the potential benefits of such
acquisition.
The proposed acquisition is to be effected by 440 Tessera Limited
(Tessera), a wholly-owned subsidiary of The Hanover, in accordance with the UK Takeover Code and
the terms and conduct of the proposed acquisition will be subject to the
jurisdiction of the UK Takeover Panel. The proposed acquisition will be recommended to Chaucer
shareholders
by
the
Board
of
Directors
of
Chaucer,
although
such
recommendation
may
in
certain
circumstances
be
withdrawn.
This
presentation
is
not
intended
to
and
does not constitute, or form part of, the solicitation of votes or approvals in any
jurisdiction. This presentation summarizes certain information contained in the formal
announcement relating to the proposed acquisition, and is qualified in its entirety
by that announcement. Certain statements in this presentation, including
responses to questions after our prepared remarks, constitute forward-looking statements for purposes of the safe harbor
provisions of the United States Private Securities Litigation Reform Act of
1995. These forward looking statements include statements about the likelihood of the
acquisition being consummated, the expected benefits of such acquisition and
comments regarding prior guidance of 2011 full-year expectations. In particular, statements
about the future economic performance, finances, earnings, profitability, premium
growth, strategic plans and prospects of The Hanover and Chaucer, both individually and
on a consolidated basis, future expected accretion to earnings or to return on
equity, consolidated premiums, the availability of products to The Hanover distribution
channel, product-
geographic-
and account-
based mix changes, estimates of first quarter catastrophe losses and segment
income after tax per share, future financial strength and credit ratings
(including anticipated actions of rating agencies in response to the proposed transaction), projections of combined ratios, loss ratios and
expense ratios, the ability to raise future capital or debt to fund the proposed
acquisition and the terms thereof, sufficiency and availability of capital and liquidity, future
management and the ability to retain personnel at The Hanover and at Chaucer,
reserve adequacy, the ability to increase the investment yield on the Chaucer investment
portfolio, financial leverage ratios and the ability to decrease
such leverage as a result of adding future earnings to our capital base, the
expectation of less volatile underwriting results in a combined entity, the
flexibility to more efficiently manage capital and the anticipation of ongoing regulatory approvals and licenses to conduct
business, are all forward-looking statements. In addition, use of the
words would, believes,
anticipates,
expects,
projections,
outlook,
should,
could,
hope,
plan,
confident,
guidance,
on track to,
promise,
line of sight
and similar expressions is intended to identify forward-looking
statements. Forward-looking statements are subject to certain risks and
uncertainties that could cause actual results to differ materially from those expressed in or suggested by such
statements. Any forward-looking statements are based on The Hanovers and
Chaucers current plans, estimates, forecasts, projections and expectations. The company
cautions
investors
that
forward-looking
statements
are
not
guarantees
of
future
performance,
and
actual
results
could
differ
materially.
Investors
are
directed
to
consider
the risks and uncertainties in our business and in Chaucers business that may
affect future performance and that are discussed in readily available documents, including,
with respect to The Hanover, the companys Annual Report to Shareholders on
Form 10-K and other documents filed by The Hanover with the Securities and Exchange
Commission(SEC), which are available at
www.hanover.com under Investors,
and with respect to Chaucer, the documents available at www.chaucerplc.com
under
Investors
and the documents regarding Chaucer which are available for public inspection via
the UK National Storage Mechanism. Except where it is required by law, we
undertake no obligation to update publicly or revise any forward-looking
statement, whether as a result of new information, future developments or otherwise.
Risks and uncertainties relating to the proposed acquisition include risks that the
parties will not obtain the requisite shareholder, court, regulatory and other approvals for
the transaction or that other conditions to which the transaction is subject may
not be satisfied, or that the parties will otherwise fail to consummate the transaction; The
Hanover is unable to obtain financing for the transaction or on the terms expected;
the anticipated benefits of the transaction will not be realized; financial strength or debt
credit rating services will reduce their outlooks or ratings for
The Hanover or Chaucer; The Hanover will not be able to retain key personnel from
Chaucer; the possibility of adverse catastrophe experience (including
terrorism) and severe weather; the uncertainties in estimating man-made and natural catastrophe losses (including with respect
to recent catastrophe losses in Australia, Chile, New Zealand and Japan which have
affected Chaucer, and winter storm-related losses which have affected The Hanover);
(contd on next slide)
2 |
![]() 3
risks relating to the application and interpretation of insurance and reinsurance
contracts, particularly with respect to a complex international event such as the unfolding
problems at the Fukushima Dai-ichi nuclear power complex in Japan and the
impact on Lloyds Syndicate 1176; risks relating to the collectability of reinsurance; risks of
operating internationally; unknown liabilities at the company or Chaucer;
significant transaction costs; the uncertainties in estimating property and casualty losses and
therefore the difficulty of ensuring adequacy of reserves for past periods,
particularly with respect to longer-tail products, which are written by both The Hanover and
Chaucer, and with respect to assumed reinsurance liabilities, such as are
written by Chaucer; the ability to increase or maintain certain property and casualty insurance
rates (including with respect to UK motor business); the impact of new product
introductions; adverse loss development; changes in frequency and loss trends; the ability to
improve renewal rates and increase new property and casualty policy counts;
underwriting capacity; adverse selection in underwriting activities; investment impairments;
heightened competition (including rate pressure); adverse and evolving state,
federal and, with respect to Chaucer or the proposed combined companies, foreign, legislation
or regulation; adverse regulatory or litigation actions; exchange rate fluctuations
which could affect the cost of the proposed purchase to The Hanover or the reported results
of the proposed combined company, as measured in United States dollars; interest
rate, credit market and other investment-related fluctuations; the impact on Chaucer of
capital requirements under European Union Solvency II regulations; and general
macro risks of the uncertain economic environment and various other
factors. Readers are cautioned not to place undue reliance on
forward-looking statements, which speak only as of the date on which they are made.
As a specialist Lloyds insurance group, Chaucer is subject to a number of
specific risk factors and uncertainties, including without limitation: its reliance on insurance and
reinsurance brokers and distribution channels to distribute and market its
products; its exposure to currency risks and fluctuations as a significant proportion of Chaucers
business is conducted in various currencies; its obligations to maintain funds at
Lloyds to support its underwriting activities; its risk-based capital requirement being assessed
periodically by Lloyds and being subject to variation; its reliance on
ongoing approvals from Lloyds, the Financial Services Authority and other regulators to conduct its
business; its obligations to contribute to the Lloyds New Central Fund and
pay levies to Lloyds; its ongoing ability to benefit from the overall Lloyds credit rating; its ongoing
ability to utilize Lloyds trading licenses in order to underwrite business
outside the United Kingdom; its ongoing exposure to levies and charges in order to underwrite at
Lloyds;
and
the
requirement
for
it
to
maintain
deposits
in
the
United
States
for
US
site
risks
it
underwrites.
This presentation is provided for informational purposes only. It does not
constitute a solicitation or an offer to sell any debt or other securities of The Hanover or of Chaucer.
Non-GAAP Financial Measures: The discussion in this presentation regarding the
proposed acquisition of Chaucer and of The Hanovers financial performance or estimates
include references to certain financial measures that are derived from generally
accepted accounting principles, or GAAP, such as segment income after tax per share.
Segment income after tax per share is defined as income from continuing operations,
excluding the after-tax impact of net realized investment gains (losses) and
gains(losses) on the retirement of debt for a period divided by the average number
of shares outstanding for that period. The definition of other financial measures and terms
can be found in the Annual Report in Form 10-K on pages 77-79.
The Hanover believes that measures of segment income after tax per share and other
metrics provide investors with valuable measures of the performance of the companys
ongoing business because they highlight income from continuing operations
attributable to the core operations of the business. Income from continuing
operations (per share) is the most directly comparable GAAP measure for segment income after tax per share. Non-GAAP measures should not be
construed as substitutes for income from continuing operations per share, net
income or other GAAP measures. See companys Form 8-K filed with the SEC on April 20,
2011 for a reconciliation of estimated segment income after tax per share to
estimated income from continuing operations per share. Information relating
to Chaucer is derived from its publicly available information. Unless otherwise indicated, financial information regarding Chaucer is prepared in
accordance with International Financial Reporting Standards (IFRS) as adopted by
the European Union (EU). IFRS comprises standards issued by the International
Accounting Standards Board (IASB) and interpretations issued by International
Financial Reporting Interpretations Committee (IFRIC). Responsibility
Statement Under United Kingdom Rules of the Takeover Panel: The Hanover Directors and the Tessera Directors (all of whose names will be set out in the
Scheme Circular filed under rules of the UK Takeover Panel) accept responsibility
for the information contained in this announcement relating to Hanover, The Hanover
Group and themselves and their immediate families, related trusts and connected
persons. To the best of the knowledge and belief of The Hanover Directors
and the Tessera Directors (who have taken all reasonable care to ensure that
such is the case), such information for which they are responsible is in accordance with the facts and
does not omit anything likely to affect the import of such information.
Forward-Looking Statements; Non-GAAP
Financial Measures and UK Responsibility Statement
|
![]() 4
Chaucer: An Attractive Opportunity to
Advance Our Journey
Acquisition of Chaucer is an important step forward in our journey to build a
world-class property and casualty company
Chaucer
is
an
attractive
acquisition
opportunity
which
we
regard
as
one
of
the
best-run
franchises
at Lloyds:
Strong, consistent track record of underwriting profitability
Balanced business mix
Significant market opportunities
Highly-experienced management and underwriting team
Strategic benefits of the Chaucer acquisition:
Scale, geographic and earnings diversification; a broadened market position
Enhanced product and underwriting capabilities which will further our stated
specialty strategy
Chaucers product suite will advance our partner agent strategy by
strengthening our position with sophisticated retail distributors
The Lloyds platform further supports our strategic objectives by providing
international licenses, sophisticated non-admitted business and the
ability to syndicate risk
Attractive financial benefits:
Expected to be accretive to earnings and ROE
Diversification
Strong balance sheet
4 |
![]() Deep
Partnerships
with
Winning
Agents
World Class
Product and
Underwriting
Capability
Responsive
Service Delivery
via Cost
Effective
Operating
Model
World Class
World Class
Property and Casualty
Property and Casualty
Company
Company
World Class People
Strong Culture of Execution
Strong Financial Position
Our Goal Remains The Same
Creating
A World Class Property and Casualty Company
More balanced product and geographic mix
Targeting one-third Personal Lines, one-third
core Commercial Lines and one-third Specialty
business
Profitable growth through property and
casualty pricing cycle
(target 11-13% enterprise ROE through cycle)
Distinctive product mix delivered to winning
agents and brokers:
Much more specialty-oriented
product mix
Focus on product innovation to give agents and
brokers direct access to most sophisticated
insurance offerings
Preferred shelf space with winning agents and
brokers; those who are consolidating markets
Strategic and Financial Priorities:
5
5 |
![]() Personal
Lines
66%
Specialty
3%
Commercial
Lines
31%
2010
Highest-ever book value per share (at December 31, 2010)
Industry-leading growth; ex-cat reported accident year loss ratios best in
four years Strong balance sheet
Significantly improved cost of capital
Dramatically improved product portfolio
More distinctive and diversified product offering
Significant specialty capabilities
Position with winning agents and brokers strong and growing significantly
Responsiveness and expertise aligned to improve agency economics
National footprint established
We Made Important Progress
on All Critical Strategic Levers
Hanover Business Mix Evolution 2010
6
2004
NWP: $3,048
NWP: $2,236
($NWP in millions)
Personal
Lines
48%
Specialty
19%
Niches
5%
Commercial
Lines
28%
Improved financial
strength
Enhanced Product Mix
And Distinctiveness
Built Strong
Position With Partners
6
Note:
For
information
on
sources
of
all
information
on
this
page
and
in
the
remainder
of
this
presentation,
please
refer
to
Appendix. |
![]()
Specialist Lloyds based insurance company founded in 1922 and top ten
managing agent at Lloyds
Core strategy is founded upon:
Underwriting excellence
International growth through access to local markets
Maintenance of capital strength
Over $900 million in net premiums earned in 2010
Writes business in all major insurance and reinsurance classes
Leading provider of Lloyds turn-key
solutions for new syndicate start-ups
Headquartered in London, with operations in Whitstable (England), Copenhagen,
Houston, Buenos Aires and Singapore Note: Chaucer data here and further in the
presentation is converted from GBP to USD at year end 2010 exchange rate of 1.57 unless noted otherwise.
1
Refers
to
2011
year
of
account
Lloyds
stamp
capacity.
Equals
gross
premiums
written
less
acquisition
costs.
2
Liability includes all the specialist lines at Chaucer including E&O / Direct
Casualty, A&H, Medical, Financial Institutions and International Treaty.
7
Chaucer: a Leading Specialist Lloyds
Insurance Group
Syndicate Structure
Business Overview
Business Mix
7 |
![]() 8
Dynamic Business
with Proven Underwriting Record
Established Operating Performance
Combined Ratio¹
5-year average combined ratio of 90.6%
Solid underwriting results despite elevated
catastrophe activity in recent years
5-year average ROE of 15.8%
Consistent track record of positive
reserve development
Conservative investment portfolio
Conservative financial leverage
Solid Balance Sheet
8
29.6 %
29.8 %
24.2 %
32.7 %
29.4 %
55.4 %
52.3 %
66.6 %
64.3 %
68.2 %
0.0 %
20.0 %
40.0 %
60.0 %
80.0 %
100.0 %
120.0 %
2006
2007
2008
2009
2010
Loss Ratio
Expense Ratio
85.0%
82.1%
90.8%
97.0%
97.6% |
![]() Chaucers Management Has Extensive
Underwriting Expertise
9
Chaucer has a strong underwriting culture:
Track
record
of
strong
underwriting
results
5-year
average
loss
ratio
of
61.3%
Conservative approach to risk retention and limits
Lead underwriter in attractive industry classes
Turn-key solutions provider
Senior underwriting team brings an average of 32 years industry experience and
15 years at Chaucer with recognized expertise in numerous business
classes
Robust risk management culture
The Hanover intends to support and develop Chaucers longstanding leadership
and proven underwriting team
9 |
![]() 10
Pro Forma
Chaucer²
1
Hanover
specialty
includes
other
commercial,
including
coverages
such
as
program
business,
inland
marine,
bonds
and
professional
liability .
2
Chaucer reinsurance includes property, marine and liability treaty. Specialty
includes property, liability, aviation, marine, energy and nuclear.
Chaucer Further Diversifies
Our Business Mix and
($ in millions)
Hanover¹
Specialty
57%
UK
Motor
24%
Reinsurance
19%
US
Personal
Lines
52%
US
Commercial
26%
Specialty
18%
US
Personal
Lines
38%
US
Commercial
23%
Specialty
28%
UK Motor
6%
Reinsurance
5%
Niches 4%
2010 NEP: $2,841
2010 NEP: $925
2010 NEP: $3,766
10 |
![]() 11
2010 NPE
Geographic Mix²
2010 Total Assets¹
Hanover
Chaucer³
Pro Forma
1
Excludes purchase accounting adjustments.
2
Based on 2010 Net Earned Premium.
($ in millions)
Provides Greater Geographic
Reach and Scale
US
100%
11
$2,841
$2,841
$925
Standalone
Pro Forma
Hanover
Chaucer
$3,766
$8,570
$8,570
$0
$3,674
Standalone
Pro Forma
Hanover
Chaucer
$12,244
Worldwide
38%
Europe
28%
Middle East, Africa
& Asia Pacific
11%
US
81%
Worldwide
9%
Europe
7%
Middle East,
Africa &
Asia Pacific
3%
US
23% |
![]() 12
Additive Product and Underwriting
Capabilities for Our Agents and Brokers
Business Class
Examples
Energy
Full spectrum of smaller energy exposures covering upstream,
midstream, downstream, services and renewables
Aviation
Property
&
liability
in
smaller
private
aviation
/
fleets
and
in
aviation
services
Ocean Marine
Hull and marine liability coverage for specialist craft with some
potential in cargo
Other Marine
Protection against trade credit losses and political violence
Specie
Fine art, excess armored car, precious metal and vault risk
12 |
![]() Reinsurance
37%
Property
22%
Casualty
20%
Marine
7%
Energy
6%
Motor
5%
Aviation
3%
2010 Lloyds Geography Mix
2010 Lloyds Business Mix
13
Strategic Benefits of Lloyds
Lloyds is a large, highly-diversified and well-regarded
insurance marketplace
Leading specialist insurance market: 52 managing agents, 85
syndicates and ~£23 billion of premium in 2010
Strong presence to generate direct and syndicated business
across a broadly diversified mix of global risks
Attractive ratings from key agencies: A, A+ and A+ by
A.M. Best, S&P and Fitch, respectively
Lloyds capital strength is broadly recognized by all buyers of
insurance
Syndication of risk throughout Lloyds market enables
capital efficient operating platform
Lloyds chain of security
provides three layers of capital
backing claims
Lloyds governing bodies assess risks and capital of the overall
market; large risks are commonly shared
Exposure of any single Lloyds participant is expressly limited
to assessed capital held within Lloyds
Highly efficient capital model -
individual syndicates may
require less capital than standalone insurers due to the
mutuality of the Lloyds capital structure
US &
Canada
43%
Other Americas
7%
UK
20%
Europe
16%
Central & Asia
Pacific
10%
Others
4%
13 |
![]() Attractive Financial Profile
100% cash consideration
56p per share, including the 2.7p per share dividend announced by Chaucer on March
7, 2011
Total
cash
consideration
of
£313
million
($510
million)
1
Price and
Consideration
Key Multiples
Financing
(Combination
of Cash and
Debt)
Pro Forma
Impact
Anticipated
Steps / Timing
to Close
Cash
of
$235
million,
including
$99
million
of
ordinary
dividend
from
The
Hanover
Insurance
Company
Anticipated new senior unsecured debt of $250 million
Transaction
is
expected
to
be
approximately
10%
accretive
to
The
Hanovers
2012
EPS
and
ROE
Transaction expected to be consummated via a UK approved Scheme of
Arrangement
Transaction
closing
anticipated
in
the
earlier
part
of
the
third
quarter
Transaction subject to regulatory and court approvals
Transaction requires approval at a Chaucer shareholder meeting from a majority in
number of shareholders who represent 75% of the Chaucer shares voted at the
meeting, in person or by proxy 1
Assumes USD /GBP exchange rate of 1.63 on April 19, 2011.
2
Adjusted for Chaucers recently announced estimated catastrophe activity in
press releases dated March 14, March 18, and April 18, 2011. 14
As of Year-End 2010
As Reported
Adjusted
for
Catastrophes
Price to Tangible Book
Value Per Share (Net
Tangible Assets)
1.09x
1.26x
14
2 |
![]() Conservative and Liquid
Investment Portfolio
15
Hanover
Pro Forma
Chaucer
($ in millions, as of December 31, 2010)
$5,376
$2,284
$7,660
Pro Forma Year-end 2010:
Cash and equivalents provides significant liquidity cushion
Fixed income portfolio represents 80% of total investments
94% investment grade
Average rating of AA-
Weighted average duration of ~3.6 years
Corporate
43%
MBS /
CMBS
17%
Municipals
13%
Govt.
/
Agency
7%
Equity and
Other
2%
Cash
&
Equivalents
18%
Corporate
36%
MBS / CMBS
5%
Govt. / Agency 9%
Cash
&
Equivalents
49%
Equity and Other 1%
Corporate
47%
MBS /
CMBS/
ABS
22%
Municipals
18%
Govt./
Agency
5%
Equity and Other
3%
Cash
& Equivalents
5%
15 |
![]() 16
Robust Pro Forma Capitalization
The consideration will be a mix of existing cash and new senior debt expected to
be issued prior to closing
We have obtained a financing commitment in the form of a bridge loan, which
together with escrowed
assets,
meet
UK
Takeover
Code
requirements
of
Funds
Certain
at
announcement
1
Pro
forma
for
subordinated
debt
repurchase
in
February
(see
Recent
Developments
in
2010
Annual
Report)
and
an
additional
committed
drawdown
of
$37
million
from
the
FHLB by January 2012.
$ in millions
16
Hanover
Chaucer
Acquisition of Chaucer
Hanover Pro Forma
Debt at Dec. 31, 2010
$594
$64
$658
New Senior Debt
$250
$250
Total Debt
$594
$64
$250
$908
Equity at Dec. 31, 2010
$2,458
$499
$(499)
$2,458
Total Capitalization
$3,052
$563
$(249)
$3,366
Debt/Total Capital
19.5%
11.5%
NM
27.0%
1
1 |
![]() 17
Strategically and Financially Attractive
Chaucer is an attractive acquisition opportunity, which we regard as one of the
best-run franchises at Lloyds. It is expected to provide us with
earnings diversification and give access to additional product
capabilities Acquisition of Chaucer is an important step forward in our
journey to build a world-class property and casualty company, enhancing
our product mix, advancing our specialty strategy and strengthening our
position with our distinctive partner agents The Lloyds platform is
an ideal vehicle to achieve our strategic objectives through access to
international licenses, sophisticated non-admitted business and a capital
efficient operating model
The
transaction
is
attractive
financially
given
earnings
and
ROE
accretion,
diversification
and
the strengths of the combined balance sheet
17 |
![]() 18
APPENDIX |
![]() 19
Data Sources
Slide #
Graph title
Source
6
Hanover Business Mix Evolution 2010
Hanover 2010 Annual Report, p. 6 and internal systems reporting
7
Syndicate Structure
Chaucer 2010 Annual Report pgs. 23 and 118
Syndicate 1301 web site:
http://www.broadgateinsurance.co.uk/about.htm
Syndicate 4242 web site:
http://www.lloyds.com/Lloyds/Investor-Relations/Financial-performance/Syndicate-reports-and-accounts/2008/06/4242
7
Business Mix
Chaucer 2010 Annual Report p. 11
8
Chaucer Combined Ratio
Chaucer Annual Report 2010 p. 93-94; 2008 p. 101; 2006 p. 92
8
Chaucer ROE
Chaucer 2010 Annual Report pgs 67, 70 and 96; 2008 pgs. 78, 80 and 104; 2006 pgs.
74, 76 and 99 8
Chaucer Reserve Release Development
Chaucer 2010 Annual Report p. 26, 108, 2008 Annual Report p. 117, 2006 Annual
Report p. 113 10
Hanover Business Mix
Chaucer Business Mix
Hanover 2010 Annual Report, p. 6
Chaucer 2010 Annual Report, pgs. 11 and 27
11
Hanover NPE
Chaucer NPE
Hanover 2010 Annual Report, p. 6
Chaucer 2010 Annual Report, p. 93
11
Hanover Total Assets
Chaucer Total Assets
Hanover 2010 Annual Report, p. 81
Chaucer 2010 Annual Report, p. 95
11
Chaucer Geographic Mix
Chaucer 2010 Annual Report, p. 95
13
Lloyds Managing Agents and Syndicates
Lloyds 2010 Premium
Lloyds 2010 Annual Report , Lloyds Vision
p. 7
Lloyds 2010 Annual Report Lloyds Vision
p. 3
13
Lloyds Business Mix
Lloyds 2010 Annual Report, p. 3
13
Lloyds Geographic Mix
Lloyds 2010 Annual Report, p. 2
15
Hanover Investment Portfolio
Hanover 2010 Annual Report, p. 55
15
Chaucer Investment Portfolio
Chaucer 2010 Annual Report, p. 31
16
Hanover Debt
Hanover Equity
Hanover Total Capitalization
Hanover Debt/Total Capital
Hanover 2010 Annual Report, p. 81
16
Chaucer Debt
Chaucer Equity
Chaucer Total Capitalization
Chaucer Debt/Total Capital
Chaucer 2010 Annual Report, p. 70
Chaucer 2010 Annual Report, p. 69
Chaucer 2010 Annual Report, p. 70 |