Attached files
| file | filename |
|---|---|
| EX-99.1 - EX-99.1 - Zendesk, Inc. | zen_q4x2020xex991.htm |
| 8-K - 8-K - Zendesk, Inc. | zen-20210131.htm |
Exhibit 99.2
Surpassing a milestone with momentum entering 2021 SVP, FINANCE, STRATEGY AND IR CEO CFO
Enduring changes from the pandemic ��
To all the Zendesk customers that are helping us get through this pandemic, by feeding us, informing us, connecting us, entertaining us and motivating us!
Q1 2021 REVENUE FULL YEAR 2021 REVENUE RESULTS GUIDANCE Q4 2020 REVENUE GROWTH Positioning Zendesk for an online-first world
Summary financial table Fourth quarter fiscal year 2020
Entering 2021 with strong momentum We saw renewed and sustained momentum in our new business bookings and expansion bookings Traffic on our platform rose to a significantly higher level after the initial shock of COVID
The new Zendesk Suite
Chief Financial Officer Transition
Trusted by more than 170,000 paid customer accounts across the globe LATAM AMER EMEA APAC
Enterprise proxy % of total quarter-ending Support ARR from paid customer accounts with 100+ Support agents Net expansion rate HEALTHY RANGE 120% 110% Dollar-based net expansion rate 44% 49%
RPO Remaining performance obligations (RPO) in millions +44% y/y +65% y/y +36% y/y
● ● ● ● ● ● Guidance ● ● ● ● ●
Select financial measures
Condensed consolidated statements of operations
Condensed consolidated balance sheets
Condensed consolidated statements of cash flows
Condensed consolidated statements of cash flows (continued)
Non-GAAP results
Non-GAAP results (continued)
Non-GAAP results (continued)
About Zendesk Forward-looking statements About non-GAAP financial measures
About operating metrics
Customer metrics Geographic information Investor contact Media contact Contact