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EX-99.1 - EX-99.1 - AMERICAN EXPRESS COq320exhibit991.htm
8-K - 8-K - AMERICAN EXPRESS COaxp-20201023.htm

Exhibit 99.2
American Express Company(Preliminary)
Consolidated Statements of Income
(Millions, except percentages and per share amounts)
Q3'20Q2'20Q1'20Q4'19Q3'19YOY % changeYTD'20YTD'19YOY % change
Non-interest revenues
Discount revenue$4,999 $4,015 $5,838 $6,829 $6,566 (24)$14,852 $19,338 (23)
Net card fees1,191 1,141 1,110 1,077 1,033 15 3,442 2,965 16 
Other fees and commissions478 449 720 832 825 (42)1,647 2,465 (33)
Other209 186 312 343 362 (42)707 1,087 (35)
Total non-interest revenues6,877 5,791 7,980 9,081 8,786 (22)20,648 25,855 (20)
Interest income
Interest on loans2,266 2,368 2,909 2,934 2,885 (21)7,543 8,374 (10)
Interest and dividends on investment securities33 27 38 50 53 (38)98 138 (29)
Deposits with banks and other25 31 99 101 142 (82)155 487 (68)
Total interest income2,324 2,426 3,046 3,085 3,080 (25)7,796 8,999 (13)
Interest expense
Deposits202 260 326 353 401 (50)788 1,206 (35)
Long-term debt and other248 282 390 448 476 (48)920 1,457 (37)
Total interest expense450 542 716 801 877 (49)1,708 2,663 (36)
Net interest income1,874 1,884 2,330 2,284 2,203 (15)6,088 6,336 (4)
Total revenues net of interest expense8,751 7,675 10,310 11,365 10,989 (20)26,736 32,191 (17)
Provisions for credit losses
Card Member receivables117 355 597 248 238 (51)1,069 715 50 
Card Member loans571 969 1,876 730 604 (5)3,416 1,732 97 
Other(23)231 148 46 37 #356 102 #
Total provisions for credit losses665 1,555 2,621 1,024 879 (24)4,841 2,549 90 
Total revenues net of interest expense after provisions for credit losses8,086 6,120 7,689 10,341 10,110 (20)21,895 29,642 (26)
Expenses
Marketing and business development1,822 1,362 1,705 1,953 1,821  4,889 5,172 (5)
Card Member rewards2,004 1,349 2,392 2,722 2,614 (23)5,745 7,717 (26)
Card Member services259 208 456 552 558 (54)923 1,671 (45)
Salaries and employee benefits1,408 1,349 1,395 1,623 1,499 (6)4,152 4,288 (3)
Professional services421 406 439 594 491 (14)1,266 1,497 (15)
Occupancy and equipment577 564 549 599 544 6 1,690 1,569 8 
Other, net231 260 301 312 317 (27)792 1,285 (38)
Total expenses6,722 5,498 7,237 8,355 7,844 (14)19,457 23,199 (16)
Pretax income1,364 622 452 1,986 2,266 (40)2,438 6,443 (62)
Income tax provision291 365 85 293 511 (43)741 1,377 (46)
Net income$1,073 $257 $367 $1,693 $1,755 (39)$1,697 $5,066 (67)
Net income attributable to common shareholders (A)$1,050 $238 $333 $1,661 $1,723 (39)$1,622 $4,970 (67)
Effective tax rate21.3 %58.7 %18.8 %14.8 %22.6 %30.4 %21.4 %
Earnings Per Common Share
Basic
Net income attributable to common shareholders$1.31 $0.29 $0.41 $2.04 $2.09 (37)$2.01 $5.97 (66)
Average common shares outstanding804 804 807 814 825 (3)805 833 (3)
Diluted
Net income attributable to common shareholders $1.30 $0.29 $0.41 $2.03 $2.08 (38)$2.01 $5.95 (66)
Average common shares outstanding805 805 808 816 827 (3)806 835 (3)
Cash dividends declared per common share $0.43 $0.43 $0.43 $0.43 $0.43  $1.29 $1.21 7 
# - Denotes a variance of 100 percent or more.

See Appendix IV for footnote references
1



American Express Company(Preliminary)
Consolidated Balance Sheets and Related Statistical Information
(Billions, except percentages, per share amounts and where indicated)

 Q3'20Q2'20Q1'20Q4'19Q3'19YOY % change
Assets      
Cash & cash equivalents$33 $41 $36 $24 $24 38 
Card Member receivables, less reserves40 37 44 57 56 (29)
Card Member loans, less reserves64 64 72 85 81 (21)
Investment securities22 20 5 8 8 #
Other (B)28 27 29 24 25 12 
Total assets$187 $189 $186 $198 $194 (4)
Liabilities and Shareholders' Equity      
Customer deposits$85 $85 $78 $73 $73 16 
Short-term borrowings2 2 3 6 3 (33)
Long-term debt45 49 53 58 58 (22)
Other (B)33 32 31 38 37 (11)
Total liabilities165 168 165 175 171 (4)
Shareholders' Equity22 21 21 23 23 (4)
Total liabilities and shareholders' equity$187 $189 $186 $198 $194 (4)
Return on average equity (C)15.3 %18.1 %24.4 %29.6 %31.5 %
Return on average common equity (C)15.9 %18.9 %25.6 %31.2 %33.2 %
Book value per common share (dollars)$25.19 $24.19 $24.13 $26.51 $26.12 (4)
# - Denotes a variance of 100 percent or more.

See Appendix IV for footnote references
2



American Express Company(Preliminary)
Consolidated Capital
 
 Q3'20Q2'20Q1'20Q4'19Q3'19
Shares Outstanding (in millions) 
Beginning of period805 805 810 821 832 
Repurchase of common shares  (7)(11)(11)
Net impact of employee benefit plans and others  2   
End of period805 805 805 810 821 
Risk-Based Capital Ratios - Basel III ($ in billions) 
Common Equity Tier 1/Risk Weighted Assets (RWA)13.9 %13.6 %11.9 %10.7 %11.0 %
Tier 115.1 %14.8 %13.0 %11.6 %12.0 %
Total16.7 %16.5 %14.6 %13.2 %13.6 %
Common Equity Tier 1$18.3 $17.6 $17.3 $18.1 $18.0 
Tier 1 Capital$19.9 $19.2 $19.0 $19.6 $19.6 
Tier 2 Capital$2.2 $2.1 $2.3 $2.6 $2.6 
Total Capital$22.1 $21.3 $21.3 $22.2 $22.2 
RWA$131.9 $129.3 $146.2 $168.5 $163.4 
Tier 1 Leverage10.8 %10.4 %10.0 %10.2 %10.3 %
Average Total Assets to calculate the Tier 1 Leverage Ratio (D)$185.3 $184.3 $190.1 $192.3 $190.4 

See Appendix IV for footnote references
3



American Express Company(Preliminary)
Selected Card Related Statistical Information 
(Billions, except percentages and where indicated) 

 Q3'20Q2'20Q1'20Q4'19Q3'19YOY % changeYTD'20YTD'19YOY % change
Billed business (E)
U.S.$170.9 $141.9 $190.2 $216.8 $206.2 (17)$503.0 $610.9 (18)
Outside the U.S.77.8 63.2 89.1 108.4 102.0 (24)230.1 304.7 (24)
Total$248.7 $205.1 $279.3 $325.2 $308.2 (19)$733.1 $915.6 (20)
Proprietary$213.6 $174.8 $242.6 $281.6 $266.2 (20)$631.0 $788.9 (20)
Global Network Services (GNS)35.1 30.3 36.7 43.6 42.0 (17)102.1 126.7 (19)
Total$248.7 $205.1 $279.3 $325.2 $308.2 (19)$733.1 $915.6 (20)
Cards-in-force (millions) (F)
U.S.53.6 54.4 54.9 54.7 54.3 (1)53.6 54.3 (1)
Outside the U.S.57.9 58.5 58.7 59.7 60.2 (4)57.9 60.2 (4)
Total111.5 112.9 113.6 114.4 114.5 (3)111.5 114.5 (3)
Proprietary68.8 69.3 70.4 70.3 69.9 (2)68.8 69.9 (2)
GNS42.7 43.6 43.2 44.1 44.6 (4)42.7 44.6 (4)
Total111.5 112.9 113.6 114.4 114.5 (3)111.5 114.5 (3)
Basic cards-in-force (millions) (F)
U.S.42.0 42.7 43.1 43.0 42.7 (2)42.0 42.7 (2)
Outside the U.S.48.8 49.1 49.2 50.0 50.3 (3)48.8 50.3 (3)
Total90.8 91.8 92.3 93.0 93.0 (2)90.8 93.0 (2)
Average proprietary basic Card Member spending (dollars)
U.S.$4,486 $3,697 $4,922 $5,630 $5,366 (16)$13,110 $15,889 (17)
Outside the U.S.$2,989 $2,272 $3,505 $4,325 $4,027 (26)$8,776 $12,023 (27)
Average$4,041 $3,270 $4,497 $5,237 $4,964 (19)$11,814 $14,737 (20)
Card Member loans
U.S.$61.4 $62.0 $69.0 $76.0 $73.2 (16)$61.4 $73.2 (16)
Outside the U.S.8.2 8.1 8.7 11.4 10.5 (22)8.2 10.5 (22)
Total$69.6 $70.1 $77.7 $87.4 $83.7 (17)$69.6 $83.7 (17)
Average discount rate (G)2.27 %2.23 %2.34 %2.36 %2.39 %2.29 %2.38 %
Average fee per card (dollars) (H)$69 $65 $63 $61 $59 17 $66 $57 16 


See Appendix IV for footnote references
4



American Express Company(Preliminary)
Selected Credit Related Statistical Information
(Billions, except percentages and where indicated)

 Q3'20Q2'20Q1'20Q4'19Q3'19YOY % changeYTD'20YTD'19YOY % change
Worldwide Card Member loans         
U.S.$61.4 $62.0 $69.0 $76.0 $73.2 (16)$61.4 $73.2 (16)
Outside the U.S.$8.2 $8.1 $8.7 $11.4 $10.5 (22)$8.2 $10.5 (22)
Total loans$69.6 $70.1 $77.7 $87.4 $83.7 (17)$69.6 $83.7 (17)
Credit loss reserves (millions)
Beginning balance (I)$5,628 $5,236 $4,027 $2,232 $2,168 #$4,027 $2,134 89 
Provisions - principal, interest and fees571 969 1,876 730 604 (5)3,416 1,732 97 
Net write-offs - principal less recoveries(432)(499)(518)(493)(447)(3)(1,449)(1,367)6 
Net write-offs - interest and fees less recoveries(91)(103)(107)(98)(91) (301)(277)9 
Other (J)12 25 (42)12 (2)#(5)10 #
Ending balance $5,688 $5,628 $5,236 $2,383 $2,232 #$5,688 $2,232 #
% of loans8.2 %8.0 %6.7 %2.7 %2.7 %8.2 %2.7 %
% of past due 679 %493 %406 %177 %176 %679 %176 %
Average loans$69.9 $72.1 $83.4 $85.2 $83.3 (16)$75.4 $81.9 (8)
Net write-off rate (principal only) (K)2.5 %2.8 %2.5 %2.3 %2.1 %2.6 %2.2 %
Net write-off rate (principal, interest and fees) (K)3.0 %3.3 %3.0 %2.8 %2.6 %3.1 %2.7 %
30+ days past due as a % of total (L)1.2 %1.6 %1.7 %1.5 %1.5 %1.2 %1.5 %
Net interest income divided by average Card Member loans (M)10.7 %10.5 %11.2 %10.7 %10.6 %10.8 %10.3 % 
Net interest yield on average Card Member loans (M)11.6 %11.6 %11.9 %11.3 %11.2 %11.6 %11.1 % 
Worldwide Card Member receivables         
U.S.$29.2 $26.9 $32.6 $39.0 $39.0 (25)$29.2 $39.0 (25)
Outside the U.S.$11.6 $10.7 $12.1 $18.4 $17.6 (34)$11.6 $17.6 (34)
Total receivables$40.8 $37.6 $44.7 $57.4 $56.6 (28)$40.8 $56.6 (28)
Credit loss reserves (millions)
Beginning balance (I)$519 $459 $126 $615 $616 (16)$126 $573 (78)
Provisions - principal and fees117 355 597 248 238 (51)1,069 715 50 
Net write-offs - principal and fees less recoveries(219)(299)(258)(243)(231)(5)(776)(657)18 
Other (J)5 4 (6)(1)(8)#3 (16)#
Ending balance$422 $519 $459 $619 $615 (31)$422 $615 (31)
% of receivables1.0 %1.4 %1.0 %1.1 %1.1 %1.0 %1.1 %
Net write-off rate (principal and fees) (K)2.2 %3.1 %1.9 %1.7 %1.6 %2.3 %1.6 %
Net write-off rate, excluding Global Corporate Payments (GCP) (principal and fees) (K)(N)2.2 %2.8 %2.3 %2.1 %2.0 %2.4 %1.9 %
Net write-off rate, excluding GCP (principal only) (K)(N)2.0 %2.5 %2.1 %1.9 %1.8 %2.2 %1.8 % 
30+ days past due as a % of total, excluding GCP (N)0.9 %1.7 %1.9 %1.4 %1.5 %0.9 %1.5 % 
Other loans (B)
Total other loans$3.5 $4.6 $5.2 $4.8 $4.5 (22)$3.5 $4.5 (22)
Credit loss reserves (millions)
Beginning balance$423 $241 $172 $140 $133 #$172 $124 39 
Provisions(26)206 98 36 32 #278 90 #
Net write-offs(27)(24)(29)(24)(25)8 (80)(74)8 
Ending balance$370 $423 $241 $152 $140 #$370 $140 #
% of other loans10.6 %9.2 %4.6 %3.2 %3.1 %10.6 %3.1 %
Other receivables (B)
Total other receivables$2.6 $2.8 $2.9 $3.1 $2.9 (10)$2.6 $2.9 (10)
Credit loss reserves (millions)
Beginning balance$94 $71 $27 $22 $27 #$27 $25 8 
Provisions3 25 50 10 5 (40)78 12 #
Net write-offs(12)(2)(6)(5)(10)20 (20)(15)33 
Ending balance$85 $94 $71 $27 $22 #$85 $22 #
% of other receivables3.3 %3.4 %2.4 %0.9 %0.8 %3.3 %0.8 %

# - Denotes a variance of 100 percent or more.

See Appendix IV for footnote references
5



American Express Company(Preliminary)
Selected Income Statement Information by Segment 
(Millions)   

Global Consumer Services Group
(GCSG)
Global Commercial Services
(GCS)
Global Merchant and Network Services
(GMNS)
Corporate and OtherConsolidated
Q3'20     
Non-interest revenues (O)$3,517 $2,327 $1,111 $(78)$6,877 
Interest income1,916 351 4 53 2,324 
Interest expense (P)242 139 (18)87 450 
Total revenues net of interest expense5,191 2,539 1,133 (112)8,751 
Total provisions for credit losses412 250 2 1 665 
Total revenues net of interest expense after provisions for credit losses4,779 2,289 1,131 (113)8,086 
Marketing, business development, and Card Member rewards and services2,504 1,221 340 20 4,085 
Salaries and employee benefits and other operating expenses (O)1,177 796 440 224 2,637 
Pretax income (loss)1,098 272 351 (357)1,364 
Income tax provision (benefit)243 52 88 (92)291 
Net income (loss)855 220 263 (265)1,073 
Q3'19
Non-interest revenues (O)$4,226 $3,070 $1,471 $19 $8,786 
Interest income2,402 485 6 187 3,080 
Interest expense (P)437 262 (74)252 877 
Total revenues net of interest expense6,191 3,293 1,551 (46)10,989 
Total provisions for credit losses653 222 4  879 
Total revenues net of interest expense after provisions for credit losses5,538 3,071 1,547 (46)10,110 
Marketing, business development, and Card Member rewards and services3,042 1,562 365 24 4,993 
Salaries and employee benefits and other operating expenses (O)1,233 796 480 342 2,851 
Pretax income (loss)1,263 713 702 (412)2,266 
Income tax provision (benefit)272 145 179 (85)511 
Net income (loss)991 568 523 (327)1,755 
YOY % change
Non-interest revenues(17)(24)(24)#(22)
Interest income(20)(28)(33)(72)(25)
Interest expense(45)(47)(76)(65)(49)
Total revenues net of interest expense(16)(23)(27)#(20)
Total provisions for credit losses(37)13 (50) (24)
Total revenues net of interest expense after provisions for credit losses(14)(25)(27)#(20)
Marketing, business development, and Card Member rewards and services(18)(22)(7)(17)(18)
Salaries and employee benefits and other operating expenses(5) (8)(35)(8)
Pretax income (loss)(13)(62)(50)(13)(40)
Income tax provision (benefit)(11)(64)(51)8 (43)
Net income (loss)(14)(61)(50)(19)(39)

# - Denotes a variance of 100 percent or more.

See Appendix IV for footnote references
6



American Express Company(Preliminary)
Billed Business Growth Trend 

 YOY % change
 ReportedFX-Adjusted (Q)ReportedFX-Adjusted (Q)
 Q3'20Q2'20Q1'20Q4'19Q3'19Q3'20Q2'20Q1'20Q4'19Q3'19YTD'20YTD'20
Worldwide            
Proprietary consumer(17)%(35)%(3)%8%9%(18)%(34)%(2)%8%10%(19)%(18)%
Proprietary commercial(23)(36)(6)55(23)(36)(5)55(22)(21)
Proprietary(20)(35)(4)76(20)(35)(3)77(20)(20)
GNS(17)(28)(13)(2)(6)(16)(25)(10)(1)(2)(19)(17)
Total(19)(34)(6)55(20)(33)(4)66(20)(19)
T&E-related volume (12% of Q3'20 Worldwide Total) (R)(69)(87)(21)65(69)(87)(19)(S)(S)(59)(59)
Non-T&E-related volume (88% of Q3'20 Worldwide Total) (R)1(13)3661(12)4(S)(S)(3)(3)
Airline-related volume (1% of Q3'20 Worldwide Total) (R)(92)#(32)1(92)#(30)12(74)(74)
U.S.            
Proprietary consumer(16)(32)(1)78n/an/an/an/an/a(17)n/a
Proprietary commercial(19)(33)(4)44n/an/an/an/an/a(19)n/a
Proprietary(17)(32)(3)66n/an/an/an/an/a(18)n/a
Total(17)(32)(3)66n/an/an/an/an/a(18)n/a
T&E-related volume (11% of Q3'20 U.S. Total) (R)(66)(84)(17)67n/an/an/an/an/a(56)n/a
Non-T&E-related volume (89% of Q3'20 U.S. Total) (R)2(12)356n/an/an/an/an/a(3)n/a
Airline-related volume (1% of Q3'20 U.S. Total) (R)(90)#(29)43n/an/an/an/an/a(72)n/a
Outside the U.S.            
Proprietary consumer(21)(41)(6)1110(23)(39)(2)1114(23)(22)
Proprietary commercial(37)(49)(12)77(37)(46)(7)812(32)(31)
Proprietary(27)(44)(8)109(29)(42)(4)1013(27)(25)
Total(24)(38)(11)42(24)(36)(7)56(24)(23)
Japan, Asia Pacific & Australia billed business(15)(27)(10)42(17)(25)(6)54(18)(16)
Latin America & Canada billed business(37)(49)(12)55(31)(42)(5)711(33)(26)
Europe, Middle East & Africa billed business(30)(50)(13)41(32)(49)(10)46(31)(30)
# - Denotes a variance of 100 percent or more.

See Appendix IV for footnote references
7



Global Consumer Services Group(Preliminary)
Selected Income Statement and Statistical Information
(Millions, except percentages)

 Q3'20Q2'20Q1'20Q4'19Q3'19YOY % changeYTD'20YTD'19YOY % change
Non-interest revenues (O)$3,517 $2,932 $3,894 $4,371 $4,226 (17)$10,343 $12,331 (16)
Interest income1,916 1,971 2,411 2,442 2,402 (20)6,298 6,971 (10)
Interest expense (P)242 272 328 412 437 (45)842 1,318 (36)
Net interest income1,674 1,699 2,083 2,030 1,965 (15)5,456 5,653 (3)
Total revenues net of interest expense5,191 4,631 5,977 6,401 6,191 (16)15,799 17,984 (12)
Total provisions for credit losses412 886 1,810 780 653 (37)3,108 1,855 68 
Total revenues net of interest expense after provisions for credit losses4,779 3,745 4,167 5,621 5,538 (14)12,691 16,129 (21)
Expenses
Marketing, business development, and Card Member rewards and services2,504 1,723 2,702 3,145 3,042 (18)6,929 8,898 (22)
Salaries and employee benefits and other operating expenses (O)1,177 1,195 1,234 1,318 1,233 (5)3,606 3,649 (1)
Total expenses3,681 2,918 3,936 4,463 4,275 (14)10,535 12,547 (16)
Pretax segment income1,098 827 231 1,158 1,263 (13)2,156 3,582 (40)
Income tax provision243 300 30 177 272 (11)573 756 (24)
Segment income$855 $527 $201 $981 $991 (14)$1,583 $2,826 (44)
Effective tax rate22.1 %36.3 %13.0 %15.3 %21.5 %26.6 %21.1 %
(Billions, except percentages and where indicated)
Proprietary billed business (E)
U.S.$83.9 $68.1 $90.9 $105.9 $99.9 (16)$242.9 $292.9 (17)
Outside the U.S.$30.2 $22.5 $33.7 $41.8 $38.3 (21)$86.4 $112.2 (23)
Total$114.1 $90.6 $124.6 $147.7 $138.2 (17)$329.3 $405.1 (19)
Proprietary cards-in-force (millions) (F)
U.S.37.5 37.5 38.0 37.9 37.7 (1)37.5 37.7 (1)
Outside the U.S.16.8 17.2 17.6 17.5 17.4 (3)16.8 17.4 (3)
Total54.3 54.7 55.6 55.4 55.1 (1)54.3 55.1 (1)
Proprietary basic cards-in-force (millions) (F)
U.S.26.5 26.6 27.0 26.9 26.8 (1)26.5 26.8 (1)
Outside the U.S.11.7 11.9 12.1 12.1 12.0 (3)11.7 12.0 (3)
Total38.2 38.5 39.1 39.0 38.8 (2)38.2 38.8 (2)
Average proprietary basic Card Member spending (dollars)
U.S$3,162 $2,548 $3,366 $3,945 $3,719 (15)$9,080 $10,861 (16)
Outside the U.S.$2,555 $1,871 $2,777 $3,457 $3,189 (20)$7,209 $9,425 (24)
Average$2,975 $2,338 $3,183 $3,794 $3,555 (16)$8,501 $10,421 (18)
Segment assets$81.3 $80.4 $87.3 $106.3 $99.4 (18)$81.3 $99.4 (18)
Card Member loans
Total loans
U.S.$49.8 $50.3 $55.6 $62.4 $59.7 (17)$49.8 $59.7 (17)
Outside the U.S.$7.7 $7.6 $8.2 $10.9 $10.1 (24)$7.7 $10.1 (24)
Total$57.5 $57.9 $63.8 $73.3 $69.8 (18)$57.5 $69.8 (18)
Average loans
U.S.$50.0 $51.7 $59.3 $60.6 $59.7 (16)$53.8 $59.0 (9)
Outside the U.S.$7.8 $7.6 $10.0 $10.5 $10.0 (22)$8.6 $9.8 (12)
Total$57.8 $59.3 $69.3 $71.1 $69.7 (17)$62.4 $68.8 (9)
Lending Credit Metrics
U.S.         
Net write-off rate (principal only) (K)2.4 %2.8 %2.6 %2.4 %2.2 %2.6 %2.3 % 
Net write-off rate (principal, interest and fees) (K)2.9 %3.3 %3.1 %2.9 %2.6 %3.1 %2.8 % 
30+ days past due as a % of total (L)1.1 %1.5 %1.7 %1.6 %1.5 %1.1 %1.5 % 
Outside the U.S. 
Net write-off rate (principal only) (K)3.3 %3.7 %2.9 %2.5 %2.4 %3.2 %2.4 % 
Net write-off rate (principal, interest and fees) (K)4.1 %4.6 %3.5 %3.0 %3.0 %4.0 %2.9 % 
30+ days past due as a % of total (L)1.8 %2.3 %2.1 %1.8 %1.7 %1.8 %1.7 % 
Total 
Net write-off rate (principal only) (K)2.5 %2.9 %2.6 %2.4 %2.2 %2.7 %2.3 % 
Net write-off rate (principal, interest and fees) (K)3.1 %3.5 %3.2 %2.9 %2.7 %3.2 %2.8 % 
30+ days past due as a % of total (L)1.2 %1.6 %1.7 %1.6 %1.6 %1.2 %1.6 % 
Net interest income divided by average Card Member loans (M)11.6 %11.5 %12.0 %11.4 %11.3 %11.7 %11.0 % 
Net interest yield on average Card Member loans (M)
U.S.12.0 %11.7 %12.1 %11.6 %11.4 %11.9 %11.2 % 
Outside the U.S.11.9 %13.3 %11.9 %11.3 %11.0 %12.2 %10.8 % 
Total12.0 %11.9 %12.1 %11.5 %11.4 %12.0 %11.2 % 
Card Member receivables
U.S.$10.3 $9.5 $10.5 $14.2 $12.9 (20)$10.3 $12.9 (20)
Outside the U.S.$5.8 $5.5 $5.3 $8.6 $7.8 (26)$5.8 $7.8 (26)
Total receivables$16.1 $15.0 $15.8 $22.8 $20.7 (22)$16.1 $20.7 (22)
Charge Credit Metrics         
U.S.         
Net write-off rate (principal only) (K)1.0 %2.1 %1.7 %1.7 %1.3 %1.6 %1.3 % 
Net write-off rate (principal and fees) (K)1.1 %2.3 %1.9 %1.8 %1.4 %1.7 %1.5 % 
30+ days past due as a % of total (L)0.6 %1.2 %1.5 %1.2 %1.3 %0.6 %1.3 % 
Outside the U.S. 
Net write-off rate (principal only) (K)2.8 %3.5 %2.6 %2.2 %2.4 %2.9 %2.3 % 
Net write-off rate (principal and fees) (K)3.1 %3.7 %2.8 %2.4 %2.6 %3.1 %2.4 % 
30+ days past due as a % of total (L)1.2 %1.6 %2.2 %1.3 %1.4 %1.2 %1.4 % 
Total 
Net write-off rate (principal only) (K)1.7 %2.6 %2.0 %1.9 %1.7 %2.0 %1.7 % 
Net write-off rate (principal and fees) (K)1.8 %2.8 %2.2 %2.0 %1.9 %2.2 %1.8 % 
30+ days past due as a % of total (L)0.8 %1.3 %1.7 %1.2 %1.4 %0.8 %1.4 % 


See Appendix IV for footnote references
8



Global Commercial Services
(Preliminary)
Selected Income Statement and Statistical Information
(Millions, except percentages)
 Q3'20Q2'20Q1'20Q4'19Q3'19YOY % changeYTD'20YTD'19YOY % change
Non-interest revenues (O)$2,327 $2,014 $2,788 $3,187 $3,070 (24)$7,129 $9,055 (21)
Interest income351 402 499 493 485 (28)1,252 1,407 (11)
Interest expense (P)139 154 200 247 262 (47)493 787 (37)
Net interest income212 248 299 246 223 (5)759 620 22 
Total revenues net of interest expense2,539 2,262 3,087 3,433 3,293 (23)7,888 9,675 (18)
Total provisions for credit losses250 645 762 236 222 13 1,657 682 #
Total revenues net of interest expense after provisions for credit losses2,289 1,617 2,325 3,197 3,071 (25)6,231 8,993 (31)
Expenses
Marketing, business development, and Card Member rewards and services1,221 924 1,508 1,641 1,562 (22)3,653 4,596 (21)
Salaries and employee benefits and other operating expenses (O)796 715 798 919 796  2,309 2,342 (1)
Total expenses2,017 1,639 2,306 2,560 2,358 (14)5,962 6,938 (14)
Pretax segment income (loss)272 (22)19 637 713 (62)269 2,055 (87)
Income tax provision (benefit)52 38 (19)87 145 (64)71 414 (83)
Segment income (loss)220 (60)38 550 568 (61)198 1,641 (88)
Effective tax rate19.1 %(172.7)%(100.0)%13.7 %20.3 %26.4 %20.1 %
(Billions, except percentages and where indicated)
Proprietary billed business (E)$98.5 $82.8 $116.1 $133.0 $127.3 (23)$297.4 $380.3 (22)
Proprietary cards-in-force (millions) (F)14.5 14.6 14.8 14.9 14.8 (2)14.5 14.8 (2)
Average Card Member spending (dollars)$6,776 $5,645 $7,836 $8,956 $8,627 (21)$20,268 $25,947 (22)
Segment assets39.9 $38.3 $46.7 $52.8 $53.7 (26)$39.9 $53.7 (26)
Card Member loans
Total loans$12.1 $12.2 $13.9 $14.1 $13.9 (13)$12.1 $13.9 (13)
Total loans - Global Small Business Services (GSBS)$12.0 $12.1 $13.8 $14.1 $13.8 (13)$12.0 $13.8 (13)
30+ days past due as a % of total - GSBS (L)1.1 %1.6 %1.4 %1.3 %1.3 %1.1 %1.3 %
Average loans - GSBS$12.1 $12.8 $14.1 $14.0 $13.6 (11)$13.0 $13.1 (1)
Net write-off rate (principal only) - GSBS (K)2.2 %2.3 %1.9 %2.0 %1.8 %2.1 %1.8 %
Net write-off rate (principal, interest and fees) - GSBS (K)2.5 %2.6 %2.2 %2.3 %2.1 %2.4 %2.1 %
Net interest income divided by average Card Member loans (M)7.0 %7.8 %8.4 %7.0 %6.6 %7.7 %6.3 %
Net interest yield on average Card Member loans (M)9.5 %10.0 %10.8 %10.4 %10.5 %10.1 %10.6 %
Card Member receivables
Total receivables$24.7 $22.6 $28.9 $34.6 $35.9 (31)$24.7 $35.9 (31)
Net write-off rate (principal and fees) (K)2.5 %3.3 %1.8 %1.5 %1.5 %2.4 %1.4 %
Total receivables - GCP (N)$10.4 $9.4 $13.2 $17.2 $18.5 (44)$10.4 $18.5 (44)
90+ days past billing as a % of total - GCP (L)(N)0.6 %2.5 %1.1 %0.8 %0.7 %0.6 %0.7 %
Net write-off rate (principal and fees) - GCP (K)(N)2.4 %4.0 %1.0 %0.8 %0.9 %2.2 %0.8 %
Total receivables - GSBS$14.3 $13.2 $15.7 $17.4 $17.4 (18)$14.3 $17.4 (18)
30+ days past due as a % of total - GSBS (L)1.0 %2.1 %2.0 %1.7 %1.7 %1.0 %1.7 %
Net write-off rate (principal only) - GSBS (K)2.3 %2.5 %2.2 %2.0 %1.9 %2.3 %1.9 %
Net write-off rate (principal and fees) - GSBS (K)2.5 %2.8 %2.5 %2.2 %2.1 %2.6 %2.1 %
# - Denotes a variance of 100 percent or more.

See Appendix IV for footnote references
9



Global Merchant and Network Services(Preliminary)
Selected Income Statement and Statistical Information             
(Millions, except percentages)                 

 Q3'20Q2'20Q1'20Q4'19Q3'19YOY % changeYTD'20YTD'19YOY % change
Non-interest revenues (O)$1,111 $919 $1,346 $1,505 $1,471 (24)$3,376 $4,398 (23)
Interest income4 4 6 6 6 (33)14 22 (36)
Interest expense (P)(18)(6)(36)(62)(74)(76)(60)(241)(75)
Net interest income22 10 42 68 80 (73)74 263 (72)
Total revenues net of interest expense1,133 929 1,388 1,573 1,551 (27)3,450 4,661 (26)
Total provisions for credit losses2 25 48 9 4 (50)75 11 #
Total revenues net of interest expense after provisions for credit losses1,131 904 1,340 1,564 1,547 (27)3,375 4,650 (27)
Expenses
Marketing, business development, and Card Member rewards and services340 249 324 417 365 (7)913 1,005 (9)
Salaries and employee benefits and other operating expenses (O)440 452 465 581 480 (8)1,357 1,429 (5)
Total expenses780 701 789 998 845 (8)2,270 2,434 (7)
Pretax segment income351 203 551 566 702 (50)1,105 2,216 (50)
Income tax provision88 137 134 92 179 (51)359 558 (36)
Segment income $263 $66 $417 $474 $523 (50)$746 $1,658 (55)
Effective tax rate25.1 %67.5 %24.3 %16.3 %25.5 %32.5 %25.2 %
(Billions)         
Segment assets$12.3 $11.6 $10.2 $17.5 $17.2 (28)$12.3 $17.2 (28)

# - Denotes a variance of 100 percent or more.

See Appendix IV for footnote references
10



American Express Company(Preliminary)
Appendix I 
Components of Return on Average Equity (ROE) and Return on Average Common Equity (ROCE)
(Millions, except percentages) 

 For the Twelve Months Ended
Sep 30, 2020Jun 30, 2020Mar 31, 2020Dec 31, 2019Sep 30, 2019
ROE     
Net income$3,390 $4,072 $5,576 $6,759 $7,076 
Average shareholders' equity$22,172 $22,504 $22,818 $22,812 $22,473 
Return on average equity (C)15.3 %18.1 %24.4 %29.6 %31.5 %
Reconciliation of ROCE     
Net income$3,390 $4,072 $5,576 $6,759 $7,076 
Preferred shares dividends and related accretion85 90 92 81 80 
Earnings allocated to participating share awards and other23 27 38 47 51 
Net income attributable to common shareholders$3,282 $3,955 $5,446 $6,631 $6,945 
Average shareholders' equity$22,172 $22,504 $22,818 $22,812 $22,473 
Average preferred shares1,584 1,584 1,584 1,584 1,584 
Average common shareholders' equity$20,588 $20,920 $21,234 $21,228 $20,889 
Return on average common equity (C)15.9 %18.9 %25.6 %31.2 %33.2 %

See Appendix IV for footnote references
11



American Express Company(Preliminary)
Appendix II  
Net Interest Yield on Average Card Member Loans 
(Millions, except percentages and where indicated) 

 Q3'20Q2'20Q1'20Q4'19Q3'19YTD'20YTD'19
Consolidated       
Net interest income$1,874 $1,884 $2,330 $2,284 $2,203 $6,088 $6,336 
Exclude:
Interest expense not attributable to the Company's Card Member loan portfolio (P)(T)296 350 395 421 461 1,041 1,412 
Interest income not attributable to the Company's Card Member loan portfolio (U)(137)(156)(264)(271)(308)(557)(955)
Adjusted net interest income (V)$2,033 $2,078 $2,461 $2,434 $2,356 $6,572 $6,793 
Average Card Member loans (billions)$69.9 $72.1 $83.4 $85.2 $83.3 $75.4 $81.9 
Net interest income divided by average Card Member loans (W)10.7 %10.5 %11.2 %10.7 %10.6 %10.8 %10.3 %
Net interest yield on average Card Member loans (P)(X)11.6 %11.6 %11.9 %11.3 %11.2 %11.6 %11.1 %
Global Consumer Services Group       
U.S.       
Net interest income (P)$1,470 $1,462 $1,800 $1,750 $1,707 $4,732 $4,910 
Exclude:
Interest expense not attributable to the Company's Card Member loan portfolio (P)(T)81 97 46 73 67 224 203 
Interest income not attributable to the Company's Card Member loan portfolio (U)(42)(54)(60)(58)(55)(156)(161)
Adjusted net interest income (V)$1,509 $1,505 $1,786 $1,765 $1,719 $4,800 $4,952 
Average Card Member loans (billions)$50.0 $51.7 $59.3 $60.6 $59.7 $53.8 $59.0 
Net interest income divided by average Card Member loans (P)(W)11.8 %11.3 %12.1 %11.6 %11.4 %11.7 %11.1 %
Net interest yield on average Card Member loans (P)(X) 12.0 %11.7 %12.1 %11.6 %11.4 %11.9 %11.2 %
Outside the U.S.       
Net interest income (P)$203 $237 $283 $280 $258 $723 $743 
Exclude:
Interest expense not attributable to the Company's Card Member loan portfolio (P)(T)34 18 16 22 22 69 63 
Interest income not attributable to the Company's Card Member loan portfolio (U)(2)(2)(4)(4)(4)(9)(10)
Adjusted net interest income (V)$235 $253 $295 $298 $276 $783 $796 
Average Card Member loans (billions)$7.8 $7.6 $10.0 $10.5 $10.0 $8.6 $9.8 
Net interest income divided by average Card Member loans (P)(W)10.4 %12.5 %11.3 %10.7 %10.3 %11.2 %10.1 %
Net interest yield on average Card Member loans (P)(X)11.9 %13.3 %11.9 %11.3 %11.0 %12.2 %10.8 %
Total       
Net interest income (P)$1,674 $1,699 $2,083 $2,030 $1,965 $5,456 $5,653 
Exclude:
Interest expense not attributable to the Company's Card Member loan portfolio (P)(T)115 115 62 95 89 292 266 
Interest income not attributable to the Company's Card Member loan portfolio (U)(45)(56)(64)(62)(59)(165)(171)
Adjusted net interest income (V)$1,744 $1,758 $2,081 $2,063 $1,995 $5,583 $5,748 
Average Card Member loans (billions)$57.8 $59.3 $69.3 $71.1 $69.7 $62.4 $68.8 
Net interest income divided by average Card Member loans (P)(W)11.6 %11.5 %12.0 %11.4 %11.3 %11.7 %11.0 %
Net interest yield on average Card Member loans (P)(X) 12.0 %11.9 %12.1 %11.5 %11.4 %12.0 %11.2 %
Global Commercial Services       
Net interest income (P)$212 $248 $299 $246 $223 $759 $620 
Exclude:
Interest expense not attributable to the Company's Card Member loan portfolio (P)(T)111 119 145 183 195 375 588 
Interest income not attributable to the Company's Card Member loan portfolio (U)(34)(47)(64)(58)(56)(145)(163)
Adjusted net interest income (V)$289 $320 $380 $371 $362 $989 $1,045 
Average Card Member loans (billions)$12.1 $12.8 $14.2 $14.1 $13.6 $13.1 $13.1 
Net interest income divided by average Card Member loans (P)(W)7.0 %7.8 %8.4 %7.0 %6.6 %7.7 %6.3 %
Net interest yield on average Card Member loans (P)(X)9.5 %10.0 %10.8 %10.4 %10.5 %10.1 %10.6 %

See Appendix IV for footnote references
12



American Express Company(Preliminary)
Appendix III
Card Member Receivables Net Write-offs Components
(Billions, except percentages and where indicated)


Q3'20Q2'20Q1'20Q4'19Q3'19YOY % changeYTD'20YTD'19YOY % change
Worldwide Card Member receivables
Net write-offs (millions)
Net write-offs (principal and fees) (K)$219 $299 $258 $243 $231 (5)$776 $657 18 
Less: Net write-offs (principal and fees) - GCP (K)(N)60 105 43 37 43 40 208 110 89 
Net write-offs (principal and fees) - GCSG and GSBS (K)$159 $194 $215 $206 $188 (15)$568 $547 4 
Less: Net write-offs (fees only) - GCSG and GSBS (K)15 18 19 18 17 (12)52 52  
Net write-offs (principal only) - GCSG and GSBS (K)$144 $176 $196 $188 $171 (16)$516 $495 4 
Average Card Member receivables
Global Consumer Services Group (GCSG)$15.8 $14.0 $19.8 $21.3 $20.8 (24)$16.7 $20.4 (18)
Global Small Business Services (GSBS)13.8 13.7 16.8 17.6 17.4 (21)14.9 17.1 (13)
Average receivables (GCSG and GSBS)$29.6 $27.7 $36.6 $38.9 $38.2 (23)$31.6 $37.5 (16)
GCP9.9 10.5 16.6 18.3 18.6 (47)12.6 $18.6 (32)
Total average receivables$39.5 $38.2 $53.2 $57.2 $56.9 (31)$44.2 $56.1 (21)
Net write-off rate (principal and fees) (K)2.2 %3.1 %1.9 %1.7 %1.6 %2.3 %1.6 %
Net write-off rate (principal and fees) - GCSG and GSBS (K)2.2 %2.8 %2.3 %2.1 %2.0 %2.4 %1.9 %
Net write-off rate (principal only) - GCSG and GSBS (K)2.0 %2.5 %2.1 %1.9 %1.8 %2.2 %1.8 %

See Appendix IV for footnote references
13



Appendix IV(Preliminary)

All Information in the preceding tables is presented on a basis prepared in conformity with accounting principles generally accepted in the United States of America (GAAP), unless otherwise indicated. Certain reclassifications of prior period amounts have been made to conform to the current period presentation.
(A)Represents net income, less (i) earnings allocated to participating share awards of $7 million, $2 million, $2 million, $12 million and $11 million in Q3'20, Q2'20, Q1'20, Q4'19 and Q3'19, respectively; and (ii) dividends on preferred shares of $16 million, $17 million, $32 million, $20 million and $21 million in Q3'20, Q2'20, Q1'20, Q4'19 and Q3'19, respectively.
(B)Within assets, "other" includes the following items as presented in the Company’s Consolidated Balance Sheets: Other loans, less reserves for credit losses (including merchant financing loans and Paycheck Protection Program (PPP)), Premises and equipment and Other assets (including Other receivables); and within liabilities, "other" includes the following items: Accounts payable and Other liabilities.
(C)Return on average equity and return on average common equity are calculated by dividing one-year period of net income by one-year average of total shareholders' equity, and one-year period of net income attributable to common shareholders by one-year average of common shareholders' equity, respectively. Refer to Appendix I for components of return on average equity and return on average common equity.
(D)Presented for the purpose of calculating the Tier 1 Leverage Ratio.
(E)Billed business represents transaction volumes (including cash advances) on cards and other payment products issued by American Express (proprietary billed business) and cards issued under network partnership agreements with banks and other institutions, including joint ventures (GNS billed business). In-store spending activity within GNS retail cobrand portfolios, from which we earn no revenue, is not included in billed business. Billed business is reported as United States or outside the United States based on the location of the issuer. Billed business, together with the average discount rate, drive our discount revenue.
(F)Cards-in-force represents the number of cards that are issued and outstanding by American Express (proprietary cards-in-force) and cards issued and outstanding under network partnership agreements with banks and other institutions, including joint ventures (GNS cards-in-force) except for GNS retail cobrand cards that have no out of store spend activity during the prior 12 months. Basic cards-in-force excludes supplemental cards issued on consumer accounts. Cards-in-force is useful in understanding the size of our Card Member base.
(G)Average discount rate calculation is generally designed to reflect the average pricing at all merchants accepting American Express cards and represents the percentage of proprietary and GNS billed business retained by the Company from merchants it acquires, or from merchants acquired by third parties on its behalf, net of amounts retained by such third parties. The average discount rate, together with billed business, drive our discount revenue.
(H)Average fee per card is computed based on proprietary net card fees divided by average proprietary total cards-in-force.
(I)The January 1, 2020, balance includes an increase of $1,643 million and a decrease of $493 million to the beginning reserve balances for Card Member loans and receivables, respectively, related to the adoption of the CECL (Current Expected Credit Losses) methodology.
(J)Other includes foreign currency impact on balance sheet re-measurement and translation.
(K)The Company presents a net write-off rate based on principal losses only (i.e., excluding interest and/or fees) to be consistent with industry convention. In addition, as the Company's practice is to include uncollectible interest and/or fees as part of its total provision for credit losses, a net write-off rate including principal, interest and/or fees is also presented. The Company believes the net write-off rate, excluding GCP net write-offs, a non-GAAP measure, is useful to show the write-off rate based on principal losses only for the Card Member receivables portfolios for which data is available (i.e., Global Consumer and Global Small Business Services). See Appendix III for a reconciliation.
(L)Beginning in the first quarter of 2020 we have offered Customer Pandemic Relief programs to provide short-term support for customers impacted by COVID-19. These programs are no longer widely available and negligible balances remained in the programs as of September 30, 2020. Delinquency status is generally frozen at enrollment, and loans that are current at enrollment do not age, regardless of whether payment is made. Upon exiting the program, delinquency aging resumes where it had left off at enrollment.
(M)See Appendix II for calculations of net interest yield on average Card Member loans, a non-GAAP measure, and net interest income divided by average Card Member loans, a GAAP measure, and the Company's rationale for presenting net interest yield on average Card Member loans (refer to Footnotes "W" and "X").
(N)GCP reflects global, large and middle market corporate accounts. GCP delinquency data for periods other than 90+ days past billing and the net write-off rate based on principal losses only are not available due to system constraints.
(O)Effective Q1'20, results reflect enhancements to our transfer pricing methodology related to the sharing of revenues among our card issuing, network and merchant businesses. Prior period amounts have been revised to conform to the current period presentation.
(P)Effective Q1'20, results reflect enhancements to our methodology related to the allocation of certain funding costs primarily related to our Card Member loan and Card Member receivable portfolios. Prior period amounts have been revised to conform to the current period presentation.
(Q)FX-adjusted information assumes a constant exchange rate between the periods being compared for purposes of currency translation into U.S. dollars (i.e., assumes the foreign exchange rates used to determine results for Q3'20 apply to the period(s) against which such results are being compared).
(R)Based on billed business from merchants we acquire or merchants acquired by third parties on our behalf (e.g. OptBlue merchants).
(S)FX-adjusted T&E and Non-T&E historical results are not available due to system limitations.
(T)Primarily represents interest expense attributable to maintaining our corporate liquidity pool and funding Card Member receivables.
(U)Primarily represents interest income attributable to Other loans, interest-bearing deposits and the fixed income investment portfolios.
(V)Adjusted net interest income is a non-GAAP measure that represents net interest income attributable to our Card Member loans (which includes, on a GAAP basis, interest that is deemed uncollectible), excluding the impact of interest expense and interest income not attributable to our Card Member loans. The Company believes adjusted net interest income is useful to investors because it represents the interest expense and interest income attributable to our Card Member loan portfolio and is a component of net interest yield on average Card Member loans, which provides a measure of profitability of our Card Member loan portfolio.
(W)Net interest income divided by average Card Member loans, computed on an annualized basis, a GAAP measure, includes elements of total interest income and total interest expense that are not attributable to the Card Member loan portfolio, and thus is not representative of net interest yield on average Card Member loans.
(X)Net interest yield on average Card Member loans is a non-GAAP measure that is computed by dividing adjusted net interest income by average Card Member loans, computed on an annualized basis. Reserves and net write-offs related to uncollectible interest are recorded through provisions for credit losses, and thus not included in the net interest yield calculation. The Company believes that net interest yield on average Card Member loans is useful to investors because it provides a measure of profitability of the Company's Card Member loan portfolio.

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