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EX-99.3 - EXHIBIT 99.3 - CITIGROUP INCc-20201013xex993.htm
EX-99.1 - EXHIBIT 99.1 - CITIGROUP INCc-20201013xex99d1.htm
8-K - FORM 8-K - CITIGROUP INCc-20201013x8k.htm

Exhibit 99.2

citi-r_2c-blu_pos_rgb

CITIGROUP -- QUARTERLY FINANCIAL DATA SUPPLEMENT

    

3Q20

    

Page

Citigroup

Financial Summary

1

Consolidated Statement of Income

2

Consolidated Balance Sheet

3

Segment Detail

Net Revenues

4

Income, Regional Average Assets and ROA

5

Global Consumer Banking (GCB)

6

Retail Banking and Cards Key Indicators

7

North America

8 - 10

Latin America(1)

11 - 12

Asia(2)

13 - 14

Institutional Clients Group (ICG)

15

Revenues by Business

16

Corporate / Other

17

Citigroup Supplemental Detail

Average Balances and Interest Rates

18

Deposits

19

EOP Loans

20

Consumer Loan Delinquencies and Ratios

90+ Days

21

30-89 Days

22

Allowance for Credit Losses on Loans and Unfunded Lending Commitments

23 - 24

Components of Provision for Credit Losses on Loans

25

Non-Accrual Assets

26

CET1 Capital and Supplementary Leverage Ratios, Tangible Common Equity,

27

Book Value Per Share and Tangible Book Value Per Share

(1)Latin America GCB consists of Citi's consumer banking operations in Mexico.
(2)Asia GCB includes the results of operations of GCB activities in certain EMEA countries for all periods presented.


CITIGROUP FINANCIAL SUMMARY

(In millions of dollars, except per share amounts and as otherwise noted)

    

3Q

    

4Q

    

1Q

    

2Q

    

3Q

    

3Q20 Increase/
(Decrease) from

Nine
Months

Nine
Months

YTD 2020 vs.
YTD  2019 Increase/

2019

2019

2020

2020

2020

2Q20

    

3Q19

 

  

2019

    

2020

    

(Decrease)

Total revenues, net of interest expense

$

18,574

$

18,378

$

20,731

$

19,766

$

17,302

(12%)

(7%)

$

55,908

$

57,799

3%

Total operating expenses

10,464

10,454

10,594

10,415

10,964

5%

  

5%

31,548

31,973

1%

Net credit losses (NCLs)

1,913

1,944

2,108

2,206

1,919

(13%)

  

-

5,824

6,233

7%

Credit reserve build / (release) for loans

149

179

4,336

5,490

(110)

NM

NM

271

9,716

NM

Provision / (release) for unfunded lending commitments

9

74

557

113

424

NM

NM

18

1,094

NM

Provisions for benefits and claims, HTM debt securities and other assets

17

25

26

94

29

(69%)

  

71%

48

149

NM

Provisions for credit losses and for benefits and claims

2,088

2,222

7,027

7,903

2,262

(71%)

8%

6,161

17,192

NM

Income from continuing operations before income taxes

6,022

5,702

3,110

1,448

4,076

NM

(32%)

18,199

8,634

(53%)

Income taxes(1)

1,079

703

576

131

815

NM

(24%)

3,727

1,522

(59%)

Income from continuing operations

4,943

4,999

2,534

1,317

3,261

NM

(34%)

14,472

7,112

(51%)

Income (loss) from discontinued operations, net of taxes

(15)

(4)

(18)

(1)

(7)

NM

53%

-

(26)

NM

Net income before noncontrolling interests

4,928

4,995

2,516

1,316

3,254

NM

(34%)

14,472

7,086

(51%)

Net income (loss) attributable to noncontrolling interests

15

16

(6)

-

24

NM

60%

50

18

(64%)

Citigroup's net income

$

4,913

$

4,979

$

2,522

$

1,316

$

3,230

NM

(34%)

$

14,422

$

7,068

(51%)

Diluted earnings per share:

Income from continuing operations

$

2.08

$

2.15

$

1.06

$

0.51

$

1.40

NM

(33%)

$

5.89

$

2.97

(50%)

Citigroup's net income

$

2.07

$

2.15

$

1.05

$

0.50

$

1.40

NM

(32%)

$

5.89

$

2.96

(50%)

Shares (in millions):

Average basic

2,220.8

2,149.4

2,097.9

2,081.7

2,081.8

-

(6%)

2,282.4

2,087.1

(9%)

Average diluted

2,237.1

2,166.8

2,113.7

2,084.3

2,094.3

-

(6%)

2,298.2

2,100.1

(9%)

Common shares outstanding, at period end

2,183.2

2,114.1

2,081.8

2,081.9

2,082.0

-

(5%)

Preferred dividends

$

254

$

296

$

291

$

253

$

284

12%

12%

$

812

$

828

2%

Income allocated to unrestricted common shareholders - basic

Income from continuing operations

$

4,647

$

4,653

$

2,228

$

1,053

$

2,935

NM

(37%)

$

13,522

$

6,216

(54%)

Citigroup's net income

$

4,632

$

4,649

$

2,210

$

1,052

$

2,928

NM

(37%)

$

13,522

$

6,190

(54%)

Income allocated to unrestricted common shareholders - diluted

Income from continuing operations

$

4,656

$

4,661

$

2,235

$

1,053

$

2,942

NM

(37%)

$

13,546

$

6,237

(54%)

Citigroup's net income

$

4,641

$

4,657

$

2,217

$

1,052

$

2,935

NM

(37%)

$

13,546

$

6,211

(54%)

Regulatory capital ratios and performance metrics:

Common Equity Tier 1 (CET1) Capital ratio(2)(3)(4)

11.58

%  

11.81

%  

11.17

%  

11.59

%  

11.8

%  

Tier 1 Capital ratio(2)(3)(4)

13.20

%  

13.36

%  

12.61

%  

13.08

%  

13.3

%  

Total Capital ratio(2)(3)(4)

16.07

%  

15.97

%  

15.06

%  

15.56

%  

15.7

%  

Supplementary Leverage ratio (SLR)(3)(4)(5)

6.27

%  

6.21

%  

5.97

%  

6.66

%  

6.8

%  

Return on average assets

0.97

%  

0.99

%  

0.49

%  

0.23

%  

0.57

%  

0.98

%  

0.43

%  

Return on average common equity

10.4

%  

10.6

%  

5.2

%  

2.4

%  

6.7

%  

10.2

%  

4.8

%  

Efficiency ratio (total operating expenses/total revenues, net)

56.3

%  

56.9

%  

51.1

%  

52.7

%  

63.4

%  

56.4

%  

55.3

%  

Balance sheet data (in billions of dollars, except per share amounts)(3):

Total assets

$

2,014.8

$

1,951.2

$

2,219.8

$

2,232.7

$

2,234.5

-

11%

Total average assets

2,000.1

1,996.6

2,079.7

2,266.6

2,259.4

-

13%

$

1,972.9

$

2,201.9

12%

Total deposits

1,087.8

1,070.6

1,184.9

1,233.7

1,262.6

2%

16%

Citigroup's stockholders' equity

196.4

193.2

192.3

191.6

193.9

1%

(1%)

Book value per share

81.02

82.90

83.75

83.41

84.48

1%

4%

Tangible book value per share(6)

69.03

70.39

71.52

71.15

71.95

1%

4%

Direct staff (in thousands)

199

200

201

204

209

2%

5%

(1)4Q19 includes discrete tax items of roughly $540 million, including an approximate $430 million benefit of a reduction in Citi’s valuation allowance related to its deferred tax assets (DTAs). 3Q19 includes discrete tax items of roughly $230 million, including an approximate $180 million benefit of a reduction in Citi’s valuation allowance related to its DTAs.
(2)Citi's reportable CET1 Capital and Tier 1 Capital ratios were derived under the U.S. Basel III Advanced Approaches framework as of March 31, 2020 and all subsequent periods, and the U.S. Basel III Standardized Approach framework for all prior periods presented, whereas Citi's reportable Total Capital ratios were derived under the U.S. Basel III Advanced Approaches framework for all periods presented. The reportable ratios represent the lower of each of the three risk-based capital ratios (CET1 Capital, Tier 1 Capital and Total Capital) under both the Standardized Approach and the Advanced Approaches under the Collins Amendment. For the composition of Citi's CET1 Capital and ratio, see page 27. 
(3)September 30, 2020 is preliminary.
(4)Citi has elected to apply the modified transition provision related to the impact of the CECL accounting standard on regulatory capital, as provided by the U.S. banking agencies' September 2020 final rule (which is substantively unchanged from the March 2020 interim final rule). For additional information, see "Capital Resources" in Citi's First Quarter of 2020 Form 10-Q.
(5)For the composition of Citi's SLR, see page 27.
(6)Tangible book value per share is a non-GAAP financial measure. For a reconciliation of this measure to reported results, see page 27.

Note: Ratios and variance percentages are calculated based on the displayed amounts. Due to averaging and roundings, quarterly earnings per share may not sum to the YTD totals.

NM Not meaningful.

Reclassified to conform to the current period's presentation.

Page 1


CITIGROUP CONSOLIDATED STATEMENT OF INCOME

(In millions of dollars)

3Q

4Q

1Q

2Q

3Q

3Q20 Increase/
(Decrease) from

Nine
Months

Nine
Months

    

YTD 2020 vs.
YTD  2019 Increase/

    

2019

    

2019

    

2020

    

2020

    

2020

    

2Q20

    

3Q19

  

  

2019

    

2020

(Decrease)

Revenues

Interest revenue

$

19,177

$

18,545

$

17,139

$

14,589

$

13,314

(9%)

(31%)

$

57,965

$

45,042

(22%)

Interest expense

7,536

6,548

5,647

3,509

2,821

(20%)

(63%)

22,615

11,977

(47%)

Net interest revenue

11,641

11,997

11,492

11,080

10,493

(5%)

(10%)

35,350

33,065

(6%)

Commissions and fees

2,906

3,033

3,021

2,933

2,753

(6%)

(5%)

8,713

8,707

-

Principal transactions

2,802

1,412

5,261

4,157

2,508

(40%)

(10%)

7,480

11,926

59%

Administrative and other fiduciary fees

880

823

854

819

892

9%

1%

2,588

2,565

(1%)

Realized gains (losses) on investments

361

515

432

748

304

(59%)

(16%)

959

1,484

55%

Impairment losses on investments and other assets

(14)

(5)

(55)

(69)

(30)

57%

NM

(27)

(154)

NM

Provision for credit losses on AFS debt securities(1)

-

-

-

(8)

4

NM

NM

-

(4)

NM

Other revenue (loss)

(2)

603

(274)

106

378

NM

NM

845

210

(75%)

Total non-interest revenues

6,933

6,381

9,239

8,686

6,809

(22%)

(2%)

20,558

24,734

20%

Total revenues, net of interest expense

18,574

18,378

20,731

19,766

17,302

(12%)

(7%)

55,908

57,799

3%

Provisions for credit losses and for benefits and claims

Net credit losses

1,913

1,944

2,108

2,206

1,919

(13%)

-

5,824

6,233

7%

Credit reserve build / (release) for loans

149

179

4,336

5,490

(110)

NM

NM

271

9,716

NM

Provision for credit losses on loans

2,062

2,123

6,444

7,696

1,809

(76%)

(12%)

6,095

15,949

NM

Provision for credit losses on held-to-maturity (HTM) debt securities

-

-

6

31

(16)

NM

NM

-

21

NM

Provision for credit losses on other assets

-

-

(4)

48

(13)

NM

NM

-

31

NM

Policyholder benefits and claims

17

25

24

15

58

NM

NM

48

97

NM

Provision for credit losses on unfunded lending commitments

9

74

557

113

424

NM

NM

18

1,094

NM

Total provisions for credit losses and for benefits and claims

2,088

2,222

7,027

7,903

2,262

(71%)

8%

6,161

17,192

NM

Operating expenses

Compensation and benefits

5,329

5,065

5,654

5,624

5,595

(1%)

5%

16,368

16,873

3%

Premises and equipment

580

615

565

562

575

2%

(1%)

1,713

1,702

(1%)

Technology / communication

1,783

1,850

1,723

1,741

1,891

9%

6%

5,227

5,355

2%

Advertising and marketing

378

345

328

299

238

(20%)

(37%)

1,171

865

(26%)

Other operating

2,394

2,579

2,324

2,189

2,665

22%

11%

7,069

7,178

2%

Total operating expenses

10,464

10,454

10,594

10,415

10,964

5%

5%

31,548

31,973

1%

Income from continuing operations before income taxes

6,022

5,702

3,110

1,448

4,076

NM

(32%)

18,199

8,634

(53%)

Provision for income taxes (2)

1,079

703

576

131

815

NM

(24%)

3,727

1,522

(59%)

Income (loss) from continuing operations

4,943

4,999

2,534

1,317

3,261

NM

(34%)

14,472

7,112

(51%)

Discontinued operations

Income (loss) from discontinued operations

(15)

(4)

(18)

(1)

(7)

NM

53%

(27)

(26)

4%

Provision (benefit) for income taxes

-

-

-

-

-

-

-

(27)

-

100%

Income (loss) from discontinued operations, net of taxes

(15)

(4)

(18)

(1)

(7)

NM

53%

-

(26)

NM

Net income before noncontrolling interests

4,928

4,995

2,516

1,316

3,254

NM

(34%)

14,472

7,086

(51%)

Net income (loss) attributable to noncontrolling interests

15

16

(6)

-

24

NM

60%

50

18

(64%)

Citigroup's net income

$

4,913

$

4,979

$

2,522

$

1,316

$

3,230

NM

(34)%

$

14,422

$

7,068

(51%)

(1)In accordance with ASC 326.
(2)4Q19 includes discrete tax items of roughly $540 million, including an approximate $430 million benefit of a reduction in Citi’s valuation allowance related to its deferred tax assets (DTAs). 3Q19 includes discrete tax items of roughly $230 million, including an approximate $180 million benefit of a reduction in Citi’s valuation allowance related to its DTAs.

NM Not meaningful.

Reclassified to conform to the current period's presentation.

Page 2


CITIGROUP CONSOLIDATED BALANCE SHEET

(In millions of dollars)

3Q20 Increase/

September 30,

December 31,

March 31,

June 30,

September 30,

(Decrease) from

    

2019

    

2019

    

2020

    

2020

    

2020 (1)

    

2Q20

    

3Q19

Assets

Cash and due from banks (including segregated cash and other deposits)

$

24,086

$

23,967

$

23,755

$

22,889

$

25,308

11%

5%

Deposits with banks, net of allowance

196,357

169,952

262,165

286,884

298,412

4%

52%

Securities borrowed and purchased under agreements to resell, net of allowance

261,125

251,322

262,536

282,917

289,358

2%

11%

Brokerage receivables, net of allowance

54,215

39,857

68,555

51,633

51,610

-

(5%)

Trading account assets

306,824

276,140

365,000

362,311

348,209

(4%)

13%

Investments

Available-for-sale debt securities, net of allowance

275,425

280,265

308,219

342,256

343,690

-

25%

Held-to-maturity debt securities, net of allowance

75,841

80,775

82,315

83,332

96,065

15%

27%

Equity securities

7,117

7,523

8,349

7,665

7,769

1%

9%

Total investments

358,383

368,563

398,883

433,253

447,524

3%

25%

Loans, net of unearned income

Consumer

297,400

309,548

288,430

281,113

280,025

-

(6%)

Corporate

394,343

389,935

432,590

404,179

386,886

(4%)

(2%)

Loans, net of unearned income

691,743

699,483

721,020

685,292

666,911

(3%)

(4%)

Allowance for credit losses on loans (ACLL)

(12,530)

(12,783)

(20,841)

(26,420)

(26,426)

-

NM

Total loans, net

679,213

686,700

700,179

658,872

640,485

(3%)

(6%)

Goodwill

21,822

22,126

21,264

21,399

21,624

1%

(1%)

Intangible assets (including MSRs)

4,844

4,822

4,560

4,451

4,804

8%

(1%)

Other assets, net of allowance

107,933

107,709

112,873

108,106

107,125

(1%)

(1%)

Total assets

$

2,014,802

$

1,951,158

$

2,219,770

$

2,232,715

$

2,234,459

-

11%

Liabilities

Non-interest-bearing deposits in U.S. offices

$

99,731

$

98,811

$

113,371

$

115,386

$

121,183

5%

22%

Interest-bearing deposits in U.S. offices

407,872

401,418

462,327

490,823

497,487

1%

22%

Total U.S. deposits

507,603

500,229

575,698

606,209

618,670

2%

22%

Non-interest-bearing deposits in offices outside the U.S.

82,723

85,692

85,439

87,479

94,208

8%

14%

Interest-bearing deposits in offices outside the U.S.

497,443

484,669

523,774

539,972

549,745

2%

11%

Total international deposits

580,166

570,361

609,213

627,451

643,953

3%

11%

Total deposits

1,087,769

1,070,590

1,184,911

1,233,660

1,262,623

2%

16%

Securities loaned and sold under agreements to resell

195,047

166,339

222,324

215,722

207,227

(4%)

6%

Brokerage payables

63,342

48,601

74,368

60,567

54,328

(10%)

(14%)

Trading account liabilities

135,596

119,894

163,995

149,264

146,990

(2%)

8%

Short-term borrowings

35,230

45,049

54,951

40,156

37,439

(7%)

6%

Long-term debt

242,238

248,760

266,098

279,775

273,254

(2%)

13%

Other liabilities(2)

58,510

57,979

60,141

61,269

58,003

(5%)

(1%)

Total liabilities

$

1,817,732

$

1,757,212

$

2,026,788

$

2,040,413

$

2,039,864

-

12%

Equity

Stockholders' equity

Preferred stock

$

19,480

$

17,980

$

17,980

$

17,980

$

17,980

-

(8%)

Common stock

31

31

31

31

31

-

-

Additional paid-in capital

107,741

107,840

107,550

107,668

107,764

-

-

Retained earnings

161,797

165,369

163,438

163,431

165,303

1%

2%

Treasury stock, at cost

(56,541)

(61,660)

(64,147)

(64,143)

(64,137)

-

(13%)

Accumulated other comprehensive income (loss) (AOCI)

(36,135)

(36,318)

(32,521)

(33,345)

(33,065)

1%

8%

Total common equity

$

176,893

$

175,262

$

174,351

$

173,642

$

175,896

1%

(1%)

Total Citigroup stockholders' equity

$

196,373

$

193,242

$

192,331

$

191,622

$

193,876

1%

(1%)

Noncontrolling interests

697

704

651

680

719

6%

3%

Total equity

197,070

193,946

192,982

192,302

194,595

1%

(1%)

Total liabilities and equity

$

2,014,802

$

1,951,158

$

2,219,770

$

2,232,715

$

2,234,459

-

11%

(1)Preliminary.
(2)Includes allowance for credit losses for unfunded lending commitments. See page 23 for amounts by period.

NM Not meaningful.

Reclassified to conform to the current period's presentation.

Page 3


SEGMENT DETAIL

NET REVENUES

(In millions of dollars)

3Q20 Increase/

 

Nine

Nine

YTD 2020 vs.

3Q

4Q

1Q

2Q

3Q

(Decrease) from

Months

Months

YTD 2019 Increase/

    

2019 

    

2019 

    

2020 

    

2020

    

2020

    

2Q20

    

3Q19

  

  

2019

    

2020

    

(Decrease)

Global Consumer Banking

North America

$

5,179

$

5,253

$

5,224

$

4,742

$

4,527

(5%)

(13%)

$

15,145

$

14,493

(4%)

Latin America

1,269

1,377

1,199

1,050

1,027

(2%)

(19%)

3,861

3,276

(15%)

Asia(1)

1,841

1,829

1,751

1,547

1,619

5%

(12%)

5,506

4,917

(11%)

Total

8,289

8,459

8,174

7,339

7,173

(2%)

(13%)

24,512

22,686

(7%)

Institutional Clients Group

North America

3,244

3,314

4,947

4,987

3,920

(21%)

21%

10,145

13,854

37%

EMEA

3,138

2,738

3,470

3,392

3,085

(9%)

(2%)

9,268

9,947

7%

Latin America

1,294

1,297

1,418

1,207

1,141

(5%)

(12%)

3,869

3,766

(3%)

Asia

2,175

2,028

2,649

2,551

2,207

(13%)

1%

6,642

7,407

12%

Total

9,851

9,377

12,484

12,137

10,353

(15%)

5%

29,924

34,974

17%

Corporate / Other

434

542

73

290

(224)

NM

NM

1,472

139

(91%)

Total Citigroup - net revenues

$

18,574

$

18,378

$

20,731

$

19,766

$

17,302

(12%)

(7%)

$

55,908

$

57,799

3%

(1)Asia GCB includes the results of operations of GCB activities in certain EMEA countries for all periods presented.

NM Not meaningful.

Reclassified to conform to the current period's presentation.

Page 4


SEGMENT DETAIL

INCOME

(In millions of dollars)

3Q20 Increase/

Nine

Nine

YTD 2020 vs.

3Q

4Q

1Q

2Q

3Q

(Decrease) from

Months

Months

YTD 2019 Increase/

   

2019

2019

2020

2020

2020

2Q20

3Q19

2019

2020

(Decrease)

 

Income (loss) from continuing operations

Global Consumer Banking

North America

$

884

$

970

$

(910)

$

(459)

$

693

NM

(22%)

$

2,254

$

(676)

NM

Latin America

217

234

(36)

18

152

NM

(30%)

667

134

(80%)

Asia (1)

402

374

191

43

213

NM

(47%)

1,203

447

(63%)

Total

1,503

1,578

(755)

(398)

1,058

NM

(30%)

4,124

(95)

NM

Institutional Clients Group

North America

818

895

896

660

1,058

60%

29%

2,616

2,614

-

EMEA

1,060

677

1,035

493

893

81%

(16%)

3,190

2,421

(24%)

Latin America

487

565

526

(194)

108

NM

(78%)

1,546

440

(72%)

Asia

864

741

1,169

921

860

(7%)

-

2,714

2,950

9%

Total

3,229

2,878

3,626

1,880

2,919

55%

(10%)

10,066

8,425

(16%)

Corporate / Other

211

543

(337)

(165)

(716)

NM

NM

282

(1,218)

NM

Income from continuing operations

$

4,943

$

4,999

$

2,534

$

1,317

$

3,261

NM

(34%)

$

14,472

$

7,112

(51%)

Discontinued operations

(15)

(4)

(18)

(1)

(7)

NM

53%

-

(26)

NM

Net income attributable to noncontrolling interests

15

16

(6)

-

24

NM

60%

50

18

(64%)

Total Citigroup - net income

$

4,913

$

4,979

$

2,522

$

1,316

$

3,230

NM

(34%)

$

14,422

$

7,068

(51%)

Average assets (in billions)

North America

$

1,054

$

1,053

$

1,113

$

1,256

$

1,245

(1%)

18%

$

1,028

$

1,204

17%

EMEA(1)

363

357

378

412

412

-

13%

365

401

10%

Latin America

130

133

129

128

129

1%

(1%)

128

129

1%

Asia(1)

356

359

366

378

380

1%

7%

354

375

6%

Corporate / Other

97

95

94

93

93

-

(4%)

98

93

(5%)

Total

$

2,000

$

1,997

$

2,080

$

2,267

$

2,259

-

13%

$

1,973

$

2,202

12%

Return on average assets (ROA) on net income (loss)

North America

0.64%

0.70%

0.00%

0.06%

0.56%

0.63%

0.22%

EMEA(1)

1.14%

0.74%

1.09%

0.48%

0.84%

1.15%

0.79%

Latin America

2.15%

2.38%

1.53%

(0.55%)

0.80%

2.31%

0.59%

Asia(1)

1.41%

1.22%

1.50%

1.03%

1.12%

1.48%

1.21%

Corporate / Other

0.78%

2.24%

(1.50%)

(0.70%)

(3.09%)

0.36%

(1.78%)

Total

0.97%

0.99%

0.49%

0.23%

0.57%

0.98%

0.43%

(1)Asia GCB includes the results of operations of GCB activities in certain EMEA countries for all periods presented.

NM Not meaningful.

Reclassified to conform to the current period's presentation.

Page 5


GLOBAL CONSUMER BANKING

Page 1

(In millions of dollars, except as otherwise noted)

3Q20 Increase/ 

  

 

Nine

    

Nine

    

YTD 2020 vs.

3Q

4Q

1Q

2Q

3Q

(Decrease) from

Months

Months

YTD 2019 Increase/

   

2019

   

2019

   

2020

   

2020

   

2020

   

2Q20

   

3Q19

2019

2020

(Decrease)

Net interest revenue

$

7,127

$

7,181

$

7,072

$

6,534

$

6,251

(4%)

(12%)

$

21,024

$

19,857

(6%)

Non-interest revenue

1,162

1,278

1,102

805

922

15%

(21%)

3,488

2,829

(19%)

Total revenues, net of interest expense

8,289

8,459

8,174

7,339

7,173

(2%)

(13%)

24,512

22,686

(7%)

Total operating expenses

4,368

4,373

4,368

4,013

4,217

5%

(3%)

13,255

12,598

(5%)

Net credit losses on loans

1,802

1,842

1,983

1,887

1,598

(15%)

(11%)

5,540

5,468

(1%)

Credit reserve build / (release) for loans

129

120

2,829

1,960

(88)

NM

NM

319

4,701

NM

Provision for credit losses on unfunded lending commitments

2

2

(1)

-

5

NM

NM

(1)

4

NM

Provisions for benefits and claims, HTM debt securities and other assets

17

25

20

38

45

18%

NM

48

103

NM

Provisions for credit losses and for benefits and claims (PBC)

1,950

1,989

4,831

3,885

1,560

(60%)

(20%)

5,906

10,276

74%

Income (loss) from continuing operations before taxes

1,971

2,097

(1,025)

(559)

1,396

NM

(29%)

5,351

(188)

NM

Income taxes (benefits)

468

519

(270)

(161)

338

NM

(28%)

1,227

(93)

NM

Income (loss) from continuing operations

1,503

1,578

(755)

(398)

1,058

NM

(30%)

4,124

(95)

NM

Noncontrolling interests

2

3

(1)

(2)

-

100%

(100%)

3

(3)

NM

Net income (loss)

$

1,501

$

1,575

$

(754)

$

(396)

$

1,058

NM

(30%)

$

4,121

$

(92)

NM

EOP assets (in billions)

$

394

$

407

$

403

$

423

$

435

3%

10%

Average assets (in billions)

392

399

406

418

$

434

4%

11%

$

385

$

419

9%

Return on average assets

1.52%

1.57%

(0.75%)

(0.38%)

0.97%

1.43%

(0.03%)

Efficiency ratio

53%

52%

53%

55%

59%

54%

56%

Net credit losses as a % of average loans

2.52%

2.51%

2.75%

2.80%

2.33%

2.63%

2.63%

Revenue by business

Retail banking

$

3,117

$

3,124

$

3,046

$

2,836

$

2,916

3%

(6%)

$

9,425

$

8,798

(7%)

Cards (1)

5,172

5,335

5,128

4,503

4,257

(5%)

(18%)

15,087

13,888

(8%)

Total

$

8,289

$

8,459

$

8,174

$

7,339

$

7,173

(2%)

(13%)

$

24,512

$

22,686

(7%)

Net credit losses on loans by business

Retail banking

$

225

$

227

$

235

$

204

$

190

(7%)

(16%)

$

683

$

629

(8%)

Cards (1)

1,577

1,615

1,748

1,683

1,408

(16%)

(11%)

4,857

4,839

-

Total

$

1,802

$

1,842

$

1,983

$

1,887

$

1,598

(15%)

(11%)

$

5,540

$

5,468

(1%)

Income from continuing operations by business

Retail banking

$

492

$

424

$

120

$

71

$

346

NM

(30%)

$

1,418

$

537

(62%)

Cards (1)

1,011

1,154

(875)

(469)

712

NM

(30%)

2,706

(632)

NM

Total

$

1,503

$

1,578

$

(755)

$

(398)

$

1,058

NM

(30%)

$

4,124

$

(95)

NM

Foreign currency (FX) translation impact

Total revenue - as reported

$

8,289

$

8,459

$

8,174

$

7,339

$

7,173

(2%)

(13%)

$

24,512

$

22,686

(7%)

Impact of FX translation (2)

(113)

(169)

(41)

69

-

(456)

-

Total revenues - Ex-FX (2)

$

8,176

$

8,290

$

8,133

$

7,408

$

7,173

(3%)

(12%)

$

24,056

$

22,686

(6%)

Total operating expenses – as reported

$

4,368

$

4,373

$

4,368

$

4,013

$

4,217

5%

(3%)

$

13,255

$

12,598

(5%)

Impact of FX translation (2)

(62)

(93)

(23)

42

-

(248)

-

Total operating expenses - Ex-FX (2)

$

4,306

$

4,280

$

4,345

$

4,055

$

4,217

4%

(2%)

$

13,007

$

12,598

(3%)

Total provisions for credit losses & PBC - as reported

$

1,950

$

1,989

$

4,831

$

3,885

$

1,560

(60%)

(20%)

$

5,906

$

10,276

74%

Impact of FX translation (2)

(28)

(37)

(31)

28

-

(111)

-

Total provisions for credit losses & PBC - Ex-FX (2)

$

1,922

$

1,952

$

4,800

$

3,913

$

1,560

(60%)

(19%)

$

5,795

$

10,276

77%

Net income (loss) – as reported

$

1,501

$

1,575

$

(754)

$

(396)

$

1,058

NM

(30%)

$

4,121

$

(92)

NM

Impact of FX translation (2)

(15)

(28)

10

(2)

-

(64)

-

Total net income (loss) - Ex-FX (2)

$

1,486

$

1,547

$

(744)

$

(398)

$

1,058

NM

(29%)

$

4,057

$

(92)

NM

(1)Includes both Citi-Branded Cards and Citi Retail Services.
(2)Reflects the impact of foreign currency (FX) translation into U.S. dollars at the third quarter of 2020 and year-to-date 2020 average exchange rates for all periods presented.

Citigroup's results of operations excluding the impact of FX translation are non-GAAP financial measures.

NM Not meaningful.

Reclassified to conform to the current period's presentation.

Page 6


GLOBAL CONSUMER BANKING

Page 2

3Q20 Increase

3Q

4Q

1Q

2Q

3Q

(Decrease) from

    

2019

    

2019

    

2020

    

2020

    

2020

    

2Q20

    

3Q19

Retail Banking Key Indicators (in billions of dollars, except as otherwise noted)

Branches (actual)

2,394

2,348

2,334

2,327

2,321

-

(3%)

Accounts (in millions)

55.8

55.9

55.9

55.5

55.5

-

(1%)

Average deposits

$

276.8

$

282.6

$

290.1

$

301.9

$

319.8

6%

16%

Investment sales

23.9

22.7

29.6

25.6

30.2

18%

26%

Investment assets under management (AUMs):

AUMS

157.8

166.5

138.1

153.9

163.5

6%

4%

AUMs related to the LATAM retirement services business

35.5

38.4

29.1

33.0

35.9

9%

1%

Total AUMs

$

193.3

$

204.9

$

167.2

$

186.9

$

199.4

7%

3%

Average loans

119.5

123.0

123.1

121.8

125.6

3%

5%

EOP loans:

Mortgages

$

83.4

$

85.5

$

83.6

$

86.0

$

87.5

2%

5%

Personal, small business and other

37.2

39.3

36.6

37.6

38.3

2%

3%

EOP loans

$

120.6

$

124.8

$

120.2

$

123.6

$

125.8

2%

4%

Total net interest revenue (in millions)(1)

$

2,069

$

2,048

$

1,981

$

1,918

$

1,898

(1%)

(8%)

As a % of average loans

6.87%

6.61%

6.47%

6.33%

6.01%

Net credit losses on loans (in millions)

$

225

$

227

$

235

$

204

$

190

(7%)

(16%)

As a % of average loans

0.75%

0.73%

0.77%

0.67%

0.60%

Loans 90+ days past due (in millions)(2)

$

392

$

438

$

429

$

497

$

497

-

27%

As a % of EOP loans

0.33%

0.35%

0.36%

0.40%

0.40%

Loans 30-89 days past due (in millions)(2)

$

803

$

816

$

794

$

918

$

786

(14%)

(2%)

As a % of EOP loans

0.67%

0.66%

0.66%

0.75%

0.63%

Cards key indicators (in millions of dollars, except as otherwise noted)

EOP open accounts (in millions)

138.2

138.3

137.3

134.6

132.8

(1%)

(4%)

Purchase sales (in billions)

$

141.8

$

152.0

$

127.6

$

108.3

$

127.1

17%

(10%)

Average loans (in billions)(3)

164.6

168.0

167.2

149.7

146.8

(2%)

(11%)

EOP loans (in billions)(3)

165.8

175.1

159.1

149.0

146.6

(2%)

(12%)

Average yield(4)

13.87%

13.62%

13.59%

13.40%

12.83%

Total net interest revenue(5)

$

5,058

$

5,133

$

5,091

$

4,616

$

4,353

(6%)

(14%)

As a % of average loans(5)

12.19%

12.12%

12.25%

12.40%

11.80%

Net credit losses on loans

$

1,577

$

1,615

$

1,748

$

1,683

$

1,408

(16%)

(11%)

As a % of average loans

3.80%

3.81%

4.20%

4.52%

3.82%

Net credit margin(6)

$

3,598

$

3,722

$

3,378

$

2,812

$

2,852

1%

(21%)

As a % of average loans(6)

8.67%

8.79%

8.13%

7.55%

7.73%

Loans 90+ days past due(7)

$

2,078

$

2,299

$

2,174

$

1,969

$

1,479

(25%)

(29%)

As a % of EOP loans

1.25%

1.31%

1.37%

1.32%

1.01%

Loans 30-89 days past due(7)

$

2,153

$

2,185

$

2,076

$

1,585

$

1,612

2%

(25%)

As a % of EOP loans

1.30%

1.25%

1.30%

1.06%

1.10%

(1)Also includes net interest revenue related to the average deposit balances in excess of the average loan portfolio.
(2)The Loans 90+ days past due and 30-89 days past due and related ratios exclude U.S. mortgage loans that are guaranteed by U.S. government-sponsored agencies. See footnote 2 on page 9.
(3)Average loans, EOP loans and the related consumer delinquency amounts and ratios include interest and fees receivables balances.
(4)Average yield is gross interest revenue earned on loans divided by average loans.
(5)Net interest revenue includes certain fees that are recorded as interest revenue.
(6)Net credit margin is total revenues, net of interest expense, less net credit losses and policy benefits and claims.
(7)The decrease in loans 90+ days past due as of September 30, 2020 and the decrease in loans 30-89 days past due beginning at June 30, 2020, include the impact of loan modifications in North America and Latin America that were implemented during the second quarter of 2020 related to various COVID-19 consumer relief programs.

Reclassified to conform to the current period’s presentation.

Page 7


GLOBAL CONSUMER BANKING

NORTH AMERICA

Page 1

(In millions of dollars, except as otherwise noted)

3Q20 Increase/ 

Nine

Nine

YTD 2020 vs.

3Q

4Q

1Q

2Q

3Q

(Decrease) from

Months

Months

YTD 2019 Increase/

   

2019

   

2019

   

2020

   

2020

   

2020

   

2Q20

   

3Q19

  

  

2019

    

2020

    

(Decrease)

Net interest revenue

$

5,041

$

5,062

$

5,036

$

4,707

$

4,500

(4%)

(11%)

$

14,807

$

14,243

(4%)

Non-interest revenue

138

191

188

35

27

(23%)

(80%)

338

250

(26%)

Total revenues, net of interest expense

5,179

5,253

5,224

4,742

4,527

(5%)

(13%)

15,145

14,493

(4%)

Total operating expenses

2,511

2,450

2,536

2,346

2,444

4%

(3%)

7,704

7,326

(5%)

Net credit losses on loans

1,350

1,408

1,526

1,484

1,182

(20%)

(12%)

4,175

4,192

-

Credit reserve build / (release) for loans

161

109

2,362

1,499

(13)

(101%)

NM

360

3,848

NM

Provision for credit losses on unfunded lending commitments

2

2

(1)

-

5

NM

NM

(1)

4

NM

Provisions for benefits and claims, HTM debt securities and other assets

4

3

5

19

(6)

NM

NM

16

18

13%

Provisions for credit losses and for benefits and claims

1,517

1,522

3,892

3,002

1,168

(61%)

(23%)

4,550

8,062

77%

Income (loss) from continuing operations before taxes

1,151

1,281

(1,204)

(606)

915

NM

(21%)

2,891

(895)

NM

Income taxes (benefits)

267

311

(294)

(147)

222

NM

(17%)

637

(219)

NM

Income (loss) from continuing operations

884

970

(910)

(459)

693

NM

(22%)

2,254

(676)

NM

Noncontrolling interests

-

-

-

-

-

-

-

-

-

-

Net income (loss)

$

884

$

970

$

(910)

$

(459)

$

693

NM

(22%)

$

2,254

$

(676)

NM

Average assets (in billions)

$

235

$

237

$

246

$

264

$

274

4%

17%

$

230

$

261

13%

Return on average assets

1.49%

1.62%

(1.49%)

(0.70%)

1.01%

1.31%

(0.35%)

Efficiency ratio

48%

47%

49%

49%

54%

51%

51%

Net credit losses as a % of average loans

2.84%

2.90%

3.18%

3.30%

2.63%

2.99%

3.03%

Revenue by business

Retail banking

$

1,131

$

1,108

$

1,130

$

1,122

$

1,113

(1%)

(2%)

$

3,421

$

3,365

(2%)

Citi-branded cards

2,334

2,439

2,347

2,218

2,061

(7%)

(12%)

6,726

6,626

(1%)

Citi retail services

1,714

1,706

1,747

1,402

1,353

(3%)

(21%)

4,998

4,502

(10%)

Total

$

5,179

$

5,253

$

5,224

$

4,742

$

4,527

(5%)

(13%)

$

15,145

$

14,493

(4%)

Net credit losses on loans by business

Retail banking

$

40

$

42

$

37

$

33

$

31

(6%)

(23%)

$

119

$

101

(15%)

Citi-branded cards

712

723

795

795

647

(19%)

(9%)

2,141

2,237

4%

Citi retail services

598

643

694

656

504

(23%)

(16%)

1,915

1,854

(3%)

Total

$

1,350

$

1,408

$

1,526

$

1,484

$

1,182

(20%)

(12%)

$

4,175

$

4,192

-

Income (loss) from continuing operations by business

Retail banking

$

67

$

52

$

(73)

$

(82)

$

50

NM

(25%)

$

144

$

(105)

NM

Citi-branded cards

441

555

(529)

(381)

427

NM

(3%)

1,187

(483)

NM

Citi retail services

376

363

(308)

4

216

NM

(43%)

923

(88)

NM

Total

$

884

$

970

$

(910)

$

(459)

$

693

NM

(22%)

$

2,254

$

(676)

NM

NM Not meaningful.

Reclassified to conform to the current period’s presentation.

Page 8


GLOBAL CONSUMER BANKING

NORTH AMERICA

Page 2

    

    

    

    

    

    

3Q20 Increase/

3Q

4Q

1Q

2Q

3Q

(Decrease) from

2019

2019

2020

2020

2020

2Q20

    

3Q19

Retail Banking Key Indicators (in billions of dollars, except as otherwise noted):

Branches (actual)

687

687

687

687

687

-

-

Accounts (in millions)

9.1

9.1

9.1

9.1

9.1

-

-

Average deposits

$

153.6

$

156.2

$

161.3

$

172.5

$

182.1

6%

19%

Investment sales

9.6

9.8

12.4

11.0

10.9

(1%)

14%

Investment AUMs

68.5

72.2

62.0

69.3

73.3

6%

7%

Average loans

48.6

49.8

50.5

52.2

53.4

2%

10%

EOP loans:

Mortgages

46.3

47.5

47.9

48.9

49.0

-

6%

Personal, small business and other

2.8

2.8

2.9

4.2

4.1

(2%)

46%

Total EOP loans

$

49.1

$

50.3

$

50.8

$

53.1

$

53.1

-

8%

Mortgage originations(1)

$

5.0

$

6.0

$

4.1

$

6.4

$

6.6

3%

32%

Third-party mortgage servicing portfolio (EOP)

44.2

43.8

43.9

43.5

$

42.1

(3%)

(5%)

Net servicing and gain/(loss) on sale (in millions)

32.9

38.2

86.3

81.8

$

59.1

(28%)

80%

Saleable mortgage rate locks

1.9

2.0

2.9

2.2

$

3.3

50%

74%

Net interest revenue on loans (in millions)

171

178

184

179

$

179

-

5%

As a % of average loans

1.40%

1.42%

1.47%

1.38%

1.33%

Net credit losses on loans (in millions)

$

40

$

42

$

37

$

33

$

31

(6%)

(23%)

As a % of average loans

0.33%

0.33%

0.29%

0.25%

0.23%

Loans 90+ days past due (in millions)(2)

$

125

$

146

$

161

$

182

$

211

16%

69%

As a % of EOP loans

0.26%

0.29%

0.32%

0.35%

0.40%

Loans 30-89 days past due (in millions)(2)

$

313

$

334

$

298

$

440

$

378

(14%)

21%

As a % of EOP loans

0.65%

0.67%

0.59%

0.84%

0.72%

(1)Originations of residential first mortgages.
(2)The loans 90+ days past due and 30-89 days past due and related ratios exclude U.S. mortgage loans that are guaranteed by U.S. government-sponsored agencies since the potential loss predominantly resides with the U.S. agencies.

The amounts excluded for Loans 90+ Days Past Due and (EOP Loans) were $150 million and ($0.6 billion), $135 million and ($0.5 billion), $124 million and ($0.5 billion), $130 million and ($0.5 billion), and $148 million and ($0.6 billion) as of September 30, 2019, December 31, 2019, March 31, 2020, June 30, 2020 and September 30, 2020, respectively.

The amounts excluded for Loans 30-89 Days Past Due and (EOP Loans) were $78 million and ($0.6 billion), $72 million and ($0.5 billion), and $64 million and ($0.5 billion), $86 million and ($0.5 billion), and $88 million and ($0.6 billion) as of September 30, 2019, December 31, 2019, March 31, 2020, June 30, 2020 and September 30, 2020, respectively.

NM Not meaningful.

Reclassified to conform to the current period's presentation.

Page 9


GLOBAL CONSUMER BANKING

NORTH AMERICA

Page 3

3Q20 Increase/

3Q

4Q

1Q

2Q

3Q

(Decrease) from

    

2019

    

2019

    

2020

    

2020

    

2020

    

2Q20

3Q19

Citi-Branded Cards Key Indicators (in millions of dollars, except as otherwise noted) (1)

EOP open accounts (in millions)

34.7

34.9

35.0

34.6

34.5

-

(1%)

Purchase sales (in billions)

$

93.5

$

98.1

$

85.8

$

73.8

$

85.5

16%

(9%)

Average loans (in billions)(1)

90.5

92.4

92.3

82.6

81.2

(2%)

(10%)

EOP loans (in billions)(1)

91.5

96.3

88.4

82.6

81.1

(2%)

(11%)

Average yield (2)

11.19%

10.96%

10.86%

10.73%

10.33%

(4%)

(8%)

Total net interest revenue (3)

$

2,084

$

2,144

$

2,142

$

2,003

$

1,906

(5%)

(9%)

As a % of average loans (3)

9.14%

9.21%

9.33%

9.75%

9.34%

Net credit losses on loans

$

712

$

723

$

795

$

795

$

647

(19%)

(9%)

As a % of average loans

3.12%

3.10%

3.46%

3.87%

3.17%

Net credit margin (4)

$

1,621

$

1,715

$

1,550

$

1,417

$

1,412

-

(13%)

As a % of average loans (4)

7.11%

7.36%

6.75%

6.90%

6.92%

Loans 90+ days past due

$

807

$

915

$

891

$

784

$

574

(27%)

(29%)

As a % of EOP loans

0.88%

0.95%

1.01%

0.95%

0.71%

Loans 30-89 days past due(5)

$

800

$

814

$

770

$

594

$

624

5%

(22%)

As a % of EOP loans

0.87%

0.85%

0.87%

0.72%

0.77%

Citi Retail Services Key Indicators (in millions of dollars, except as otherwise noted)(1)

EOP open accounts

83.0

82.9

81.9

80.1

78.6

(2%)

(5%)

Purchase sales (in billions)

$

21.7

$

25.1

$

18.0

$

16.9

$

19.9

18%

(8%)

Average loans (in billions)(1)

49.7

50.5

50.5

46.2

44.5

(4%)

(10%)

EOP loans (in billions)(1)

50.0

52.9

48.9

45.4

44.4

(2%)

(11%)

Average yield (2)

18.08%

17.66%

17.78%

17.29%

16.86%

(2%)

(7%)

Total net interest revenue (3)

$

2,136

$

2,121

$

2,119

$

1,887

$

1,788

(5%)

(16%)

As a % of average loans (3)

17.05%

16.66%

16.88%

16.43%

15.98%

Net credit losses on loans

$

598

$

643

$

694

$

656

$

504

(23%)

(16%)

As a % of average loans

4.77%

5.05%

5.53%

5.71%

4.51%

Net credit margin (4)

$

1,113

$

1,061

$

1,048

$

741

$

846

14%

(24%)

As a % of average loans (4)

8.88%

8.34%

8.35%

6.45%

7.56%

Loans 90+ days past due(5)

$

923

$

1,012

$

958

$

811

$

557

(31%)

(40%)

As a % of EOP loans

1.85%

1.91%

1.96%

1.79%

1.25%

Loans 30-89 days past due(5)

$

943

$

945

$

903

$

611

$

610

-

(35%)

As a % of EOP loans

1.89%

1.79%

1.85%

1.35%

1.37%

(1)Average loans, EOP loans and the related consumer delinquency amounts and ratios include interest and fees receivables balances.
(2)Average yield is calculated as gross interest revenue earned on loans divided by average loans.
(3)Net interest revenue includes certain fees that are recorded as interest revenue.
(4)Net credit margin represents total revenues, net of interest expense, less net credit losses and policy benefits and claims.
(5)The decrease in loans 90+ days past due as of September 30, 2020 and the decrease in loans 30-89 days past due beginning at June 30, 2020, include the impact of loan modifications that were implemented during the second quarter of 2020 related to various COVID-19 consumer relief programs.

Reclassified to conform to the current period's presentation.

Page 10


GLOBAL CONSUMER BANKING

LATIN AMERICA (1)

Page 1

(In millions of dollars, except as otherwise noted)

3Q20 Increase/ 

Nine

Nine

YTD 2020 vs.

3Q

4Q

1Q

2Q

3Q

(Decrease) from

Months

Months

YTD 2019 Increase/

    

2019

    

2019

    

2020

    

2020

2020

    

2Q20

    

3Q19

  

  

2019

    

2020

    

(Decrease)

Net interest revenue

$

913

$

931

$

887

$

755

$

697

(8%)

(24%)

$

2,708

$

2,339

(14%)

Non-interest revenue (2)

356

446

312

295

330

12%

(7%)

1,153

937

(19%)

Total revenues, net of interest expense

1,269

1,377

1,199

1,050

1,027

(2%)

(19%)

3,861

3,276

(15%)

Total operating expenses

724

782

699

604

655

8%

(10%)

2,101

1,958

(7%)

Net credit losses on loans

275

259

277

209

228

9%

(17%)

850

714

(16%)

Credit reserve build / (release) for loans

(34)

(5)

265

202

(116)

NM

NM

(33)

351

NM

Provision for credit losses on unfunded lending commitments

-

-

-

-

-

-

-

-

-

-

Provisions for benefits and claims, HTM debt securities and other assets

13

22

15

16

47

NM

NM

32

78

NM

Provisions for credit losses and for benefits and claims (PBC)

254

276

557

427

159

(63%)

(37%)

849

1,143

35%

Income (loss) from continuing operations before taxes

291

319

(57)

19

213

NM

(27%)

911

175

(81%)

Income taxes (benefits)

74

85

(21)

1

61

NM

(18%)

244

41

(83%)

Income (loss) from continuing operations

217

234

(36)

18

152

NM

(30%)

667

134

(80%)

Noncontrolling interests

-

-

-

-

-

-

-

-

-

-

Net income (loss)

$

217

$

234

$

(36)

$

18

$

152

NM

(30%)

$

667

$

134

(80%)

Average assets (in billions)

$

35

$

37

$

35

$

30

$

31

3%

(11%)

$

34

$

32

(6%)

Return on average assets

2.46%

2.51%

(0.41%)

0.24%

1.95%

2.62%

0.56%

Efficiency ratio

57%

57%

58%

58%

64%

54%

60%

Net credit losses on loans as a percentage of average loans

6.42%

5.91%

6.67%

6.27%

6.67%

6.65%

6.58%

Revenue by business

Retail banking

$

851

$

932

$

783

$

705

$

737

5%

(13%)

$

2,653

$

2,225

(16%)

Citi-branded cards

418

445

416

345

290

(16%)

(31%)

1,208

1,051

(13%)

Total

$

1,269

$

1,377

$

1,199

$

1,050

$

1,027

(2%)

(19%)

$

3,861

$

3,276

(15%)

Net credit losses on loans by business

Retail banking

$

119

$

116

$

130

$

94

$

90

(4%)

(24%)

$

378

$

314

(17%)

Citi-branded cards

156

143

147

115

138

20%

(12%)

472

400

(15%)

Total

$

275

$

259

$

277

$

209

$

228

9%

(17%)

$

850

$

714

(16%)

Income from continuing operations by business

Retail banking

$

134

$

141

$

(23)

$

(2)

$

92

NM

(31%)

$

459

$

67

(85%)

Citi-branded cards

83

93

(13)

20

60

NM

(28%)

208

67

(68%)

Total

$

217

$

234

$

(36)

$

18

$

152

NM

(30%)

$

667

$

134

(80%)

FX translation impact

Total revenue - as reported

$

1,269

$

1,377

$

1,199

$

1,050

$

1,027

(2%)

(19%)

$

3,861

$

3,276

(15%)

Impact of FX translation(2)

(128)

(164)

(71)

38

-

(394)

-

Total revenues - Ex-FX(2)

$

1,141

$

1,213

$

1,128

$

1,088

$

1,027

(6%)

(10%)

$

3,467

$

3,276

(6%)

Total operating expenses - as reported

$

724

$

782

$

699

$

604

$

655

8%

(10%)

$

2,101

$

1,958

(7%)

Impact of FX translation(2)

(70)

(88)

(40)

21

-

(202)

-

Total operating expenses - Ex-FX (2)

$

654

$

694

$

659

$

625

$

655

5%

-

$

1,899

$

1,958

3%

Total provisions for credit losses and PBC - as reported

$

254

$

276

$

557

$

427

$

159

(63%)

(37%)

$

849

$

1,143

35%

Impact of FX translation(2)

(29)

(36)

(39)

19

-

(99)

-

Total provisions for credit losses and PBC - Ex-FX(2)

$

225

$

240

$

518

$

446

$

159

(64%)

(29%)

$

750

$

1,143

52%

Net income (loss) - as reported

$

217

$

234

$

(36)

$

18

$

152

NM

(30%)

$

667

$

134

(80%)

Impact of FX translation(2)

(20)

(28)

7

(2)

-

(64)

-

Total net income (loss) - Ex-FX(2)

$

197

$

206

$

(29)

$

16

$

152

NM

(23%)

$

603

$

134

(78%)

(1)

Latin America GCB consists of Citi's consumer banking operations in Mexico.

(2)

Reflects the impact of foreign currency (FX) translation into U.S. dollars at the third quarter of 2020 and year-to-date 2020 average exchange rates for all periods presented.

Citigroup's results of operations excluding the impact of FX translation are non-GAAP financial measures.

NM Not meaningful.

Reclassified to conform to the current period's presentation.

Page 11


GLOBAL CONSUMER BANKING

LATIN AMERICA

Page 2

3Q20 Increase/ 

3Q

4Q

1Q

2Q

3Q

(Decrease) from

    

2019

    

2019

    

2020

    

2020

    

2020

    

2Q20

    

3Q19

Retail Banking Key Indicators (in billions of dollars, except as otherwise noted)

Branches (actual)

1,458

1,419

1,411

1,406

1,401

-

(4%)

Accounts (in millions)

30.3

30.1

29.9

29.5

29.3

(1%)

(3%)

Average deposits

$

22.5

$

23.0

$

22.9

$

20.6

$

22.5

9%

-

Investment sales

3.4

3.7

3.7

3.1

3.5

13%

3%

Investment AUMs:

AUMS

23.9

25.4

20.1

22.2

23.4

5%

(2%)

AUMs related to the retirement services business

35.5

38.4

29.1

33.0

35.9

9%

1%

Total AUMs

59.4

63.8

49.2

55.2

59.3

7%

-

Average loans

11.4

11.6

11.1

9.1

9.3

2%

(18%)

EOP loans:

Mortgages

4.5

4.7

3.7

3.7

3.8

3%

(16%)

Personal, small business and other

6.7

7.0

5.5

5.3

5.4

2%

(19%)

Total EOP loans

$

11.2

$

11.7

$

9.2

$

9.0

$

9.2

2%

(18%)

Total net interest revenue (in millions)(1)

$

572

$

578

$

548

$

473

$

480

1%

(16%)

As a % of average loans(1)

19.91%

19.77%

19.86%

20.91%

20.53%

Net credit losses on loans (in millions)

$

119

$

116

$

130

$

94

$

90

(4%)

(24%)

As a % of average loans

4.14%

3.97%

4.71%

4.15%

3.85%

Loans 90+ days past due (in millions)

$

97

$

106

$

90

$

121

$

105

(13%)

8%

As a % of EOP loans

0.87%

0.91%

0.98%

1.34%

1.14%

Loans 30-89 days past due (in millions)

$

191

$

180

$

140

$

151

$

136

(10%)

(29%)

As a % of EOP loans

1.71%

1.54%

1.52%

1.68%

1.48%

Citi-Branded Cards Key Indicators (in billions of dollars, except as otherwise noted)

EOP open accounts (in millions)

5.3

5.3

5.2

5.0

4.9

(2%)

(8%)

Purchase sales

$

4.7

$

5.4

$

4.0

$

2.6

$

3.3

27%

(30%)

Average loans(2)

$

5.6

$

5.8

$

5.6

$

4.3

$

4.3

-

(23%)

EOP loans(2)

$

5.5

$

6.0

$

4.5

$

4.2

$

4.3

2%

(22%)

Average yield(3)

24.97%

24.91%

25.03%

25.50%

21.28%

(17%)

(15%)

Total net interest revenue (in millions)(4)

$

341

$

353

$

339

$

282

$

217

(23%)

(36%)

As a % of average loans(4)

24.16%

24.15%

24.35%

26.38%

20.08%

Net credit losses on loans (in millions)

$

156

$

143

$

147

$

115

$

138

20%

(12%)

As a % of average loans

11.05%

9.78%

10.56%

10.76%

12.77%

Net credit margin (in millions)(5)

$

269

$

307

$

274

$

233

$

160

(31%)

(41%)

As a % of average loans(5)

19.06%

21.00%

19.68%

21.79%

14.80%

Loans 90+ days past due (in millions)(6)

$

152

$

165

$

121

$

160

$

106

(34%)

(30%)

As a % of EOP loans

2.76%

2.75%

2.69%

3.81%

2.47%

Loans 30-89 days past due (in millions)(6)

$

161

$

159

$

132

$

111

$

89

(20%)

(45%)

As a % of EOP loans

2.93%

2.65%

2.93%

2.64%

2.07%

(1)Also includes net interest revenue related to the region's average deposit balances in excess of the average loan portfolio.
(2)Average loans, EOP loans and the related consumer delinquency amounts and ratios include interest and fees receivables balances.
(3)Average yield is gross interest revenue earned on loans divided by average loans.
(4)Net interest revenue includes certain fees that are recorded as interest revenue.
(5)Net credit margin is total revenues, net of interest expense, less net credit losses and policy benefits and claims.
(6)The decrease in loans 90+ days past due as of September 30, 2020 and the decrease in loans 30-89 days past due beginning at June 30, 2020, include the impact of loan modifications that were implemented during the second quarter of 2020 related to various COVID-19 consumer relief programs.

NM Not meaningful.

Reclassified to conform to the current period's presentation.

Page 12


GLOBAL CONSUMER BANKING

ASIA (1)

PAGE 1

(In millions of dollars, except as otherwise noted)

3Q20 Increase/

Nine

Nine

YTD 2020 vs.

3Q

4Q

1Q

2Q

3Q

(Decrease) from

Months

Months

YTD 2019 Increase/

    

2019

    

2019

    

2020

    

2020

2020

    

2Q20

    

3Q19

  

  

2019

    

2020

    

(Decrease)

Net interest revenue

$

1,173

$

1,188

$

1,149

$

1,072

$

1,054

(2%)

(10%)

$

3,509

$

3,275

(7%)

Non-interest revenue

668

641

602

475

565

19%

(15%)

1,997

1,642

(18%)

Total revenues, net of interest expense

1,841

1,829

1,751

1,547

1,619

5%

(12%)

5,506

4,917

(11%)

Total operating expenses

1,133

1,141

1,133

1,063

1,118

5%

(1%)

3,450

3,314

(4%)

Net credit losses on loans

177

175

180

194

188

(3%)

6%

515

562

9%

Credit reserve build / (release) for loans

2

16

202

259

41

(84%)

NM

(8)

502

NM

Provision for credit losses on unfunded lending commitments

-

-

-

-

-

-

-

-

-

-

Provisions for benefits and claims, HTM debt securities and other assets

-

-

-

3

4

33%

NM

-

7

NM

Provisions for credit losses and for benefits and claims (PBC)

179

191

382

456

233

(49%)

30%

507

1,071

NM

Income from continuing operations before taxes

529

497

236

28

268

NM

(49%)

1,549

532

(66%)

Income taxes (benefits)

127

123

45

(15)

55

NM

(57%)

346

85

(75%)

Income from continuing operations

402

374

191

43

213

NM

(47%)

1,203

447

(63%)

Noncontrolling interests

2

3

(1)

(2)

-

100%

(100%)

3

(3)

NM

Net income

$

400

$

371

$

192

$

45

$

213

NM

(47%)

$

1,200

$

450

(63%)

Average assets (in billions)

$

122

$

125

$

125

$

124

$

129

4%

6%

$

121

$

126

4%

Return on average assets

1.30%

1.18%

0.62%

0.15%

0.66%

1.33%

0.48%

Efficiency ratio

62%

62%

65%

69%

69%

63%

67%

Net credit losses on loans as a percentage of average loans

0.90%

0.86%

0.90%

1.01%

0.94%

0.88%

0.95%

Revenue by business

Retail banking

$

1,135

$

1,084

$

1,133

$

1,009

$

1,066

6%

(6%)

$

3,351

$

3,208

(4%)

Citi-branded cards

706

745

618

538

553

3%

(22%)

2,155

1,709

(21%)

Total

$

1,841

$

1,829

$

1,751

$

1,547

$

1,619

5%

(12%)

$

5,506

$

4,917

(11%)

Net credit losses on loans by business

Retail banking

$

66

$

69

$

68

$

77

$

69

(10%)

5%

$

186

$

214

15%

Citi-branded cards

111

106

112

117

119

2%

7%

329

348

6%

Total

$

177

$

175

$

180

$

194

$

188

(3%)

6%

$

515

$

562

9%

Income from continuing operations by business

Retail banking

$

291

$

231

$

216

$

155

$

204

32%

(30%)

$

815

$

575

(29%)

Citi-branded cards

111

143

(25)

(112)

9

NM

(92%)

388

(128)

NM

Total

$

402

$

374

$

191

$

43

$

213

NM

(47%)

$

1,203

$

447

(63%)

FX translation impact

Total revenue - as reported

$

1,841

$

1,829

$

1,751

$

1,547

$

1,619

5%

(12%)

$

5,506

$

4,917

(11%)

Impact of FX translation (2)

15

(5)

30

31

-

(62)

-

Total revenues - Ex-FX (2)

$

1,856

$

1,824

$

1,781

$

1,578

$

1,619

3%

(13%)

$

5,444

$

4,917

(10%)

Total operating expenses - as reported

$

1,133

$

1,141

$

1,133

$

1,063

$

1,118

5%

(1%)

$

3,450

$

3,314

(4%)

Impact of FX translation (2)

8

(5)

17

21

-

(46)

-

Total operating expenses - Ex-FX (2)

$

1,141

$

1,136

$

1,150

$

1,084

$

1,118

3%

(2%)

$

3,404

$

3,314

(3%)

Provisions for credit losses and PBC - as reported

$

179

$

191

$

382

$

456

$

233

(49%)

30%

$

507

$

1,071

NM

Impact of FX translation (2)

1

(1)

8

9

-

(12)

-

Total provisions for credit losses and PBC - Ex-FX(2)

$

180

$

190

$

390

$

465

$

233

(50%)

29%

$

495

$

1,071

NM

Net income - as reported

$

400

$

371

$

192

$

45

$

213

NM

(47%)

$

1,200

$

450

(63%)

Impact of FX translation (2)

5

-

3

-

-

-

-

Total net income - Ex-FX (2)

$

405

$

371

$

195

$

45

$

213

NM

(47%)

$

1,200

$

450

(63%)

(1)

Asia GCB includes the results of operations of GCB activities in certain EMEA countries for all periods presented.

(2)

Reflects the impact of foreign currency (FX) translation into U.S. dollars at the third quarter of 2020 and year-to-date 2020 average exchange rates for all periods presented.

Citigroup's results of operations excluding the impact of FX translation are non-GAAP financial measures.

NM Not meaningful.

Reclassified to conform to the current period's presentation.

Page 13


GLOBAL CONSUMER BANKING

ASIA (1)

PAGE 2

3Q20 Increase/ 

3Q

4Q

1Q

2Q

3Q

(Decrease) from

    

2019

    

2019

    

2020

    

2020

    

2020

    

2Q20

    

3Q19

Retail Banking Key Indicators (in billions of dollars, except as otherwise noted)

Branches (actual)

249

242

236

234

233

-

(6%)

Accounts (in millions)

16.4

16.7

16.9

16.9

17.1

1%

4%

Average deposits

$

100.7

$

103.4

$

105.9

$

108.8

$

115.2

6%

14%

Investment sales

10.9

9.2

13.5

11.5

15.8

37%

45%

Investment AUMs

65.4

68.9

56.0

62.4

$

66.8

7%

2%

Average loans

59.5

61.6

61.5

60.5

$

62.9

4%

6%

EOP loans:

Mortgages

32.6

33.3

32.0

33.4

$

34.7

4%

6%

Personal, small business and other

27.7

29.5

28.2

28.1

28.8

2%

4%

Total EOP loans

$

60.3

$

62.8

$

60.2

$

61.5

$

63.5

3%

5%

Total net interest revenue (in millions)(2)

$

676

$

673

$

658

$

628

$

612

(3%)

(9%)

As a % of average loans (2)

4.51%

4.33%

4.30%

4.17%

3.87%

Net credit losses on loans (in millions)

$

66

$

69

$

68

$

77

$

69

(10%)

5%

As a % of average loans

0.44%

0.44%

0.44%

0.51%

0.44%

Loans 90+ days past due (in millions)

$

170

$

186

$

178

$

194

$

181

(7%)

6%

As a % of EOP Loans

0.28%

0.30%

0.30%

0.32%

0.29%

Loans 30-89 days past due (in millions)

$

299

$

302

$

356

$

327

$

272

(17%)

(9%)

As a % of EOP loans

0.50%

0.48%

0.59%

0.53%

0.43%

Citi-Branded Cards Key Indicators (in billions of dollars, except as otherwise noted)

EOP open accounts (in millions)

15.2

15.2

15.2

14.9

14.8

(1%)

(3%)

Purchase sales

$

21.9

$

23.4

$

19.8

$

15.0

$

18.4

23%

(16%)

Average loans (3)

$

18.8

$

19.3

$

18.8

$

16.6

$

16.8

1%

(11%)

EOP loans (3)

$

18.8

$

19.9

$

17.3

$

16.8

$

16.8

-

(11%)

Average yield (4)

12.39%

12.42%

12.37%

12.78%

11.99%

(6%)

(3%)

Total net interest revenue (in millions)(5)

$

497

$

515

$

491

$

444

$

442

-

(11%)

As a % of average loans(6)

10.49%

10.59%

10.50%

10.76%

10.47%

Net credit losses on loans (in millions)

$

111

$

106

$

112

$

117

$

119

2%

7%

As a % of average loans

2.34%

2.18%

2.40%

2.83%

2.82%

Net credit margin (in millions)(6)

$

595

$

639

$

506

$

421

$

434

3%

(27%)

As a % of average loans(6)

12.56%

13.14%

10.83%

10.20%

10.28%

Loans 90+ days past due

$

196

$

207

$

204

$

214

$

242

13%

23%

As a % of EOP loans

1.04%

1.04%

1.18%

1.27%

1.44%

Loans 30-89 days past due

$

249

$

267

$

271

$

269

$

289

7%

16%

As a % of EOP loans

1.32%

1.34%

1.57%

1.60%

1.72%

(1)

Asia GCB includes the results of operations of GCB activities in certain EMEA countries for all periods presented.

(2)

Also includes net interest revenue related to the region's average deposit balances in excess of the average loan portfolio.

(3)

Average loans, EOP loans and the related consumer delinquency amounts and ratios include interest and fees receivables balances.

(4)

Average yield is gross interest revenue earned on loans divided by average loans.

(5)

Net interest revenue includes certain fees that are recorded as interest revenue.

(6)

Net credit margin is total revenues, net of interest expense, less net credit losses and policy benefits and claims.

Reclassified to conform to the current period's presentation.

Page 14


INSTITUTIONAL CLIENTS GROUP

(In millions of dollars, except as otherwise noted)

3Q20 Increase/

Nine

Nine

YTD 2020 vs.

3Q

4Q

1Q

2Q

3Q

(Decrease) from

Months

Months

YTD 2019 Increase/

    

2019 

    

2019 

    

2020 

    

2020

    

2020 

    

2Q20

    

3Q19

  

  

2019

    

2020

    

(Decrease)

Commissions and fees

$

1,126

$

1,103

$

1,222

$

1,027

$

1,099

7%

(2%)

$

3,359

$

3,348

-

Administration and other fiduciary fees

707

657

691

684

747

9%

6%

2,099

2,122

1%

Investment banking

1,045

1,181

1,231

1,526

1,145

(25%)

10%

3,259

3,902

20%

Principal transactions

2,583

1,405

5,359

3,909

2,292

(41%)

(11%)

7,157

11,560

62%

Other (1)

319

509

(114)

419

597

42%

87%

1,320

902

(32%)

Total non-interest revenue

5,780

4,855

8,389

7,565

5,880

(22%)

2%

17,194

21,834

27%

Net interest revenue (including dividends)

4,071

4,522

4,095

4,572

4,473

(2%)

10%

12,730

13,140

3%

Total revenues, net of interest expense

9,851

9,377

12,484

12,137

10,353

(15%)

5%

29,924

34,974

17%

Total operating expenses

5,611

5,446

5,810

5,933

5,778

(3%)

3%

16,778

17,521

4%

Net credit losses on loans

110

115

127

324

326

1%

NM

279

777

NM

Credit reserve build / (release) for loans

36

57

1,316

3,370

106

(97%)

NM

14

4,792

NM

Provision for credit losses on unfunded lending commitments

7

74

553

107

423

NM

NM

24

1,083

NM

Provisions for credit losses for HTM debt securities and other assets

-

-

8

53

(17)

NM

NM

-

44

NM

Provisions for credit losses and for benefits and claims

153

246

2,004

3,854

838

(78%)

NM

317

6,696

NM

Income from continuing operations before taxes

4,087

3,685

4,670

2,350

3,737

59%

(9%)

12,829

10,757

(16%)

Income taxes

858

807

1,044

470

818

74%

(5%)

2,763

2,332

(16%)

Income from continuing operations

3,229

2,878

3,626

1,880

2,919

55%

(10%)

10,066

8,425

(16%)

Noncontrolling interests

8

11

(1)

5

24

NM

NM

29

28

(3%)

Net income

$

3,221

$

2,867

$

3,627

$

1,875

$

2,895

54%

(10%)

$

10,037

$

8,397

(16%)

EOP assets (in billions)

$

1,525

$

1,447

$

1,723

$

1,716

$

1,703

(1%)

12%

Average assets (in billions)

1,511

1,503

1,580

1,756

1,732

(1%)

15%

$

1,489

$

1,689

13%

Return on average assets (ROA)

0.85%

0.76%

0.92%

0.43%

0.66%

0.90%

0.66%

Efficiency ratio

57%

58%

47%

49%

56%

56%

50%

Revenue by region

North America

$

3,244

$

3,314

$

4,947

$

4,987

$

3,920

(21%)

21%

$

10,145

$

13,854

37%

EMEA

3,138

2,738

3,470

3,392

3,085

(9%)

(2%)

9,268

9,947

7%

Latin America

1,294

1,297

1,418

1,207

1,141

(5%)

(12%)

3,869

3,766

(3%)

Asia

2,175

2,028

2,649

2,551

2,207

(13%)

1%

6,642

7,407

12%

Total revenues, net of interest expense

$

9,851

$

9,377

$

12,484

$

12,137

$

10,353

(15%)

5%

$

29,924

$

34,974

17%

Income (loss) from continuing operations by region

North America

$

818

$

895

$

896

$

660

$

1,058

60%

29%

$

2,616

$

2,614

-

EMEA

1,060

677

1,035

493

893

81%

(16%)

3,190

2,421

(24%)

Latin America

487

565

526

(194)

108

NM

(78%)

1,546

440

(72%)

Asia

864

741

1,169

921

860

(7%)

-

2,714

2,950

9%

Income from continuing operations

$

3,229

$

2,878

$

3,626

$

1,880

$

2,919

55%

(10%)

$

10,066

$

8,425

(16%)

Average loans by region (in billions)

North America

$

189

$

191

$

196

$

215

$

198

(8%)

5%

$

187

$

204

9%

EMEA

88

89

88

91

88

(3%)

-

86

89

3%

Latin America

39

38

38

43

40

(7%)

3%

41

40

(2%)

Asia

73

73

73

73

71

(3%)

(3%)

73

72

(1%)

Total

$

389

$

391

$

395

$

422

$

397

(6%)

2%

$

387

$

405

5%

EOP deposits by region (in billions)

North America

$

393

$

375

$

444

$

471

$

476

1%

21%

EMEA

195

190

210

212

218

3%

12%

Latin America

34

36

36

40

43

9%

26%

Asia

173

167

188

185

188

1%

9%

Total

$

795

$

768

$

878

$

908

$

925

2%

16%

EOP deposits by business (in billions)

Treasury and trade solutions

$

548

$

536

$

621

$

658

$

659

-

20%

All other ICG businesses

247

232

257

250

266

6%

8%

Total

$

795

$

768

$

878

$

908

$

925

2%

16%

(1)Nine months 2019 includes a $355 million gain on Citi's investment in Tradeweb.

NM Not meaningful.

Reclassified to conform to the current period's presentation.

Page 15


INSTITUTIONAL CLIENTS GROUP

REVENUES BY BUSINESS

(In millions of dollars, except as otherwise noted)

3Q20 Increase/

Nine

Nine

YTD 2020 vs.

3Q

4Q

1Q

2Q

3Q

(Decrease) from

Months

Months

YTD 2019 Increase/

    

2019 

    

2019 

    

2020 

    

2020 

    

2020 

    

2Q20

    

3Q19

  

  

2019

    

2020

    

(Decrease)

Revenue Details

Investment banking

Advisory

$

276

$

373

$

386

$

229

$

163

(29%)

(41%)

$

886

$

778

(12%)

Equity underwriting

247

240

180

491

484

(1%)

96%

733

1,155

58%

Debt underwriting

705

738

788

1,039

740

(29%)

5%

2,246

2,567

14%

Total investment banking

1,228

1,351

1,354

1,759

1,387

(21%)

13%

3,865

4,500

16%

Treasury and trade solutions

2,559

2,608

2,423

2,307

2,394

4%

(6%)

7,685

7,124

(7%)

Corporate lending - excluding gain/(loss) on loan hedges(1)

715

732

448

646

538

(17%)

(25%)

2,189

1,632

(25%)

Private bank - excluding gain/(loss) on loan hedges(1)

867

847

949

956

938

(2%)

8%

2,613

2,843

9%

Total banking revenues (ex-gain/(loss) on loan hedges)(1)

$

5,369

$

5,538

$

5,174

$

5,668

$

5,257

(7%)

(2%)

$

16,352

$

16,099

(2%)

Gain/(loss) on loan hedges(1)

(33)

(93)

816

(431)

(124)

71%

NM

(339)

261

NM

Total banking revenues including g/(l) on loan hedges(1)

$

5,336

$

5,445

$

5,990

$

5,237

$

5,133

(2%)

(4%)

$

16,013

$

16,360

2%

Fixed income markets

$

3,211

$

2,898

$

4,786

$

5,595

$

3,788

(32%)

18%

$

9,986

$

14,169

42%

Equity markets

760

516

1,169

770

875

14%

15%

2,392

2,814

18%

Securities services

664

647

645

619

631

2%

(5%)

1,984

1,895

(4%)

Other

(120)

(129)

(106)

(84)

(74)

12%

38%

(451)

(264)

41%

Total markets and securities services

$

4,515

$

3,932

$

6,494

$

6,900

$

5,220

(24%)

16%

$

13,911

$

18,614

34%

Total revenues, net of interest expense

$

9,851

$

9,377

$

12,484

$

12,137

$

10,353

(15%)

5%

$

29,924

$

34,974

17%

Taxable-equivalent adjustments (2)

$

122

$

117

$

86

$

88

$

104

18%

(15%)

$

331

$

278

(16%)

Total ICG revenues including taxable-equivalent adjustments(2)

$

9,973

$

9,494

$

12,570

$

12,225

$

10,457

(14%)

5%

$

30,255

$

35,252

17%

Commissions and fees

$

194

$

216

$

189

$

154

$

159

3%

(18%)

$

566

$

502

(11%)

Principal transactions (3)

2,080

1,334

3,549

4,009

2,178

(46%)

5%

6,327

9,736

54%

Other (4)

183

251

(63)

234

301

29%

64%

866

472

(45%)

Total non-interest revenue

$

2,457

$

1,801

$

3,675

$

4,397

$

2,638

(40%)

7%

$

7,759

$

10,710

38%

Net interest revenue

754

1,097

1,111

1,198

1,150

(4%)

53%

2,227

3,459

55%

Total fixed income markets

$

3,211

$

2,898

$

4,786

$

5,595

$

3,788

(32%)

18%

$

9,986

$

14,169

42%

Rates and currencies

$

2,491

$

2,214

$

4,034

$

3,582

$

2,520

(30%)

1%

$

7,011

$

10,136

45%

Spread products / other fixed income

720

684

752

2,013

1,268

(37%)

76%

2,975

4,033

36%

Total fixed income markets

$

3,211

$

2,898

$

4,786

$

5,595

$

3,788

(32%)

18%

$

9,986

$

14,169

42%

Commissions and fees

$

287

$

267

$

362

$

305

$

279

(9%)

(3%)

$

854

$

946

11%

Principal transactions (3)

388

(16)

774

193

125

(35%)

(68%)

791

1,092

38%

Other

2

153

8

2

267

NM

NM

19

277

NM

Total non-interest revenue

$

677

$

404

$

1,144

$

500

$

671

34%

(1%)

$

1,664

$

2,315

39%

Net interest revenue

83

112

25

270

204

(24%)

NM

728

499

(31%)

Total equity markets

$

760

$

516

$

1,169

$

770

$

875

14%

15%

$

2,392

$

2,814

18%

(1)

Credit derivatives are used to economically hedge a portion of the corporate loan portfolio that includes both accrual loans and loans at fair value. Gain/(loss) on loan hedges includes the mark-to-market on the credit derivatives partially offset by the mark-to-market on the loans in the portfolio that are at fair value. Hedges on accrual loans reflect the mark-to-market on credit derivatives used to economically hedge the corporate loan accrual portfolio. The fixed premium costs of these hedges are netted against the private bank and corporate lending revenues to reflect the cost of credit protection. Citigroup’s results of operations excluding the impact of gain/(loss) on loan hedges are non-GAAP financial measures.

(2)

Primarily relates to income tax credits related to affordable housing and alternative energy investments as well as tax exempt income from municipal bond investments.

(3)

Excludes principal transactions revenues of ICG businesses other than Markets, primarily treasury and trade solutions and the private bank.

(4)

Nine months 2019 includes a $355 million gain on Citi's investment in Tradeweb.

NM Not meaningful.

Reclassified to conform to the current period's presentation.

Page 16


CORPORATE / OTHER (1)

(In millions of dollars, except as otherwise noted)

3Q20 Increase/

Nine

Nine

YTD 2020 vs.

3Q

4Q

1Q

2Q

3Q

(Decrease) from

Months

Months

YTD 2019 Increase/

    

2019

    

2019

    

2020

    

2020

    

2020

    

2Q20

    

3Q19

    

    

2019

    

2020

    

(Decrease)

Net interest revenue

$

443

$

294

$

325

$

(26)

$

(231)

NM

NM

$

1,596

$

68

(96%)

Non-interest revenue

(9)

248

(252)

316

7

(98%)

NM

(124)

71

NM

Total revenues, net of interest expense

434

542

73

290

(224)

NM

NM

1,472

139

(91%)

Total operating expenses

485

635

416

469

969

NM

100%

1,515

1,854

22%

Net credit losses

1

(13)

(2)

(5)

(5)

-

NM

5

(12)

NM

Credit reserve build / (release)

(16)

2

191

160

(128)

NM

NM

(62)

223

NM

Provisions for benefits and claims, HTM debt securities and other assets

-

-

(2)

3

1

(67%)

100%

-

2

NM

Provision for unfunded lending commitments

-

(2)

5

6

(4)

NM

NM

(5)

7

NM

Total provisions for credit losses and for benefits and claims

(15)

(13)

192

164

(136)

NM

NM

(62)

220

NM

Income from continuing operations before taxes

(36)

(80)

(535)

(343)

(1,057)

NM

NM

19

(1,935)

NM

Income taxes (benefits)(2)

(247)

(623)

(198)

(178)

(341)

(92%)

(38%)

(263)

(717)

NM

Income (loss) from continuing operations

211

543

(337)

(165)

(716)

NM

NM

282

(1,218)

NM

Income (loss) from discontinued operations, net of taxes

(15)

(4)

(18)

(1)

(7)

NM

53%

-

(26)

NM

Noncontrolling interests

5

2

(4)

(3)

-

100%

(100%)

18

(7)

NM

Net income (loss)

$

191

$

537

$

(351)

$

(163)

$

(723)

NM

NM

$

264

$

(1,237)

NM

EOP assets (in billions)

$

96

$

97

$

94

$

94

$

96

2%

-

Average assets (in billions)

97

95

94

93

93

-

(4%)

$

98

$

93

(5%)

Return on average assets

0.78%

2.24%

(1.50%)

(0.70%)

(3.09%)

0.36%

(1.78%)

Consumer - North America(3) - Key Indicators

Average loans (in billions)

$

11.2

$

10.4

$

9.4

$

8.9

$

8.2

(8%)

(27%)

EOP loans (in billions)

10.8

9.6

9.1

8.6

7.7

(10%)

(29%)

Net interest revenue

75

77

74

86

54

(37%)

(28%)

As a % of average loans

2.66%

2.94%

3.17%

3.89%

2.62%

Net credit losses (recoveries)

$

1

$

(12)

$

-

$

(5)

$

(4)

20%

NM

As a % of average loans

0.04%

(0.46%)

0.00%

(0.23%)

(0.19%)

Loans 90+ days past due (4)

$

293

$

278

$

281

$

295

$

278

(6)%

(5%)

As a % of EOP loans

2.82%

 

3.02%

3.23%

3.60%

3.86%

Loans 30-89 days past due (4)

$

288

$

295

$

252

$

261

$

198

(24)%

(31%)

As a % of EOP loans

2.77%

3.21%

2.90%

3.18%

2.75%

(1)Includes certain unallocated costs of global staff functions (including finance, risk, human resources, legal and compliance), other corporate expenses and unallocated global operations and technology expenses and income taxes, as well as Corporate Treasury, certain North America legacy consumer loan portfolios, other legacy assets and discontinued operations.
(2)4Q19 includes discrete tax items of roughly $540 million, including an approximate $430 million benefit of a reduction in Citi’s valuation allowance related to its deferred tax assets (DTAs). 3Q19 includes discrete tax items of roughly $230 million, including an approximate $180 million benefit of a reduction in Citi’s valuation allowance related to its DTAs.
(3)Results and amounts primarily relate to consumer mortgages.
(4)The Loans 90+ Days Past Due and 30-89 Days Past Due and related ratios exclude U.S. mortgage loans that are guaranteed by U.S. government-sponsored agencies since the potential loss predominantly resides with the U.S. agencies.

The amounts excluded for Loans 90+ Days Past Due and (EOP Loans) for each period were $249 million and ($0.6 billion), $172 million and ($0.4 billion), $167 million and ($0.4 billion), $173 million and ($0.4 billion), and $172 million and ($0.5 billion) as of September 30, 2019, December 31, 2019, March 31, 2020, June 30, 2020 and September 30, 2020, respectively.

The amounts excluded for Loans 30-89 Days Past Due and (EOP Loans) for each period were $110 million and ($0.6 billion), $55 million and ($0.4 billion), $58 million and ($0.4 billion), and $57 million and ($0.4 billion), and $66 million and ($0.5 billion) as of September 30, 2019, December 31, 2019, March 31, 2020, June 30, 2020 and September 30, 2020, respectively.

NM Not meaningful.

Reclassified to conform to the current period's presentation.

Page 17


AVERAGE BALANCES AND INTEREST RATES (1)(2)(3)(4)(5)

Taxable Equivalent Basis

Average Volumes

Interest

% Average Rate (4)

Third

Second

Third

Third

Second

Third

Third

Second

Third

Quarter

Quarter

Quarter

Quarter

Quarter

Quarter

Quarter

Quarter

Quarter

In millions of dollars, except as otherwise noted

    

2019

    

2020

    

2020(5)

    

2019

    

2020

    

2020(5)

    

2019

    

2020

    

2020(5)

Assets

Deposits with banks

$

194,972

$

305,485

$

307,845

$

736

$

159

$

116

1.50

%

0.21

%

0.15

%

Securities borrowed and purchased under resale agreements(6)

264,008

286,110

294,949

1,747

401

352

2.63

%

0.56

%

0.47

%

Trading account assets(7)

251,225

279,945

285,033

1,896

1,675

1,458

2.99

%

2.41

%

2.03

%

Investments

352,463

414,779

438,786

2,433

2,121

1,902

2.74

%

2.06

%

1.72

%

Total loans (net of unearned income)(8)

684,980

702,795

677,200

12,012

10,166

9,447

6.96

%

5.82

%

5.55

%

Other interest-earning assets

63,869

75,287

63,577

400

110

98

2.48

%

0.59

%

0.61

%

Total average interest-earning assets

$

1,811,517

$

2,064,401

$

2,067,390

$

19,224

$

14,632

$

13,373

4.21

%

2.85

%

2.57

%

Liabilities

Deposits (excluding deposit insurance and FDIC assessment)

$

891,917

$

1,033,745

$

1,059,300

$

3,170

$

1,199

$

918

1.41

%

0.47

%

0.34

%

Deposit insurance and FDIC assessment

-

-

-

199

270

375

Total deposits

891,917

1,033,745

1,059,300

3,369

1,469

1,293

1.50

%

0.57

%

0.49

%

Securities loaned and sold under repurchase agreements(6)

199,500

224,775

216,556

1,630

453

292

3.24

%

0.81

%

0.54

%

Trading account liabilities(7)

86,450

92,864

88,597

345

144

123

1.58

%

0.62

%

0.55

%

Short-term borrowings

92,755

119,078

95,471

609

140

88

2.60

%

0.47

%

0.37

%

Long-term debt(9)

197,641

221,524

226,233

1,583

1,303

1,025

3.18

%

2.37

%

1.80

%

Total average interest-bearing liabilities

$

1,468,263

$

1,691,986

$

1,686,157

$

7,536

$

3,509

$

2,821

2.04

%

0.83

%

0.67

%

Total average interest-bearing liabilities (Excluding deposit insurance and FDIC assessment)

$

1,468,263

$

1,691,986

$

1,686,157

$

7,337

$

3,239

$

2,446

1.98

%  

0.77

%  

0.58

%

Net interest revenue as a % of average interest-earning assets (NIM)

$

11,688

$

11,123

$

10,552

2.56

%  

2.17

%  

2.03

%

NIR as a % of average interest-earning assets (NIM) (excluding deposit insurance and FDIC assessment)

$

11,887

$

11,393

$

10,927

2.60

%  

2.22

%  

2.10

%

3Q20 increase (decrease) from:

(53)

bps

(14)

bps

3Q20 increase (decrease) (excluding deposit insurance and FDIC assessment) from:

(50)

bps

(12)

bps

(1)

Interest revenue includes the taxable equivalent adjustments (based on the U.S. federal statutory tax rate of 21%) of $47 million for 3Q19, $43 million for 2Q20 and $59 million for 3Q20.

(2)

Citigroup average balances and interest rates include both domestic and international operations.

(3)

Monthly averages have been used by certain subsidiaries where daily averages are unavailable.

(4)

Average rate percentage is calculated as annualized interest over average volumes.

(5)

Third quarter of 2020 is preliminary.

(6)

Average volumes of securities borrowed or purchased under agreements to resell and securities loaned or sold under agreements to repurchase are reported net pursuant to FIN 41; the related interest excludes the impact of ASU 2013-01 (Topic 210).

(7)

Interest expense on trading account liabilities of ICG is reported as a reduction of interest revenue. Interest revenue and interest expense on cash collateral positions are reported in trading account assets and trading account liabilities, respectively.

(8)

Nonperforming loans are included in the average loan balances.

(9)

Excludes hybrid financial instruments with changes in fair value recorded in Principal transactions.

Reclassified to conform to the current period's presentation.

Page 18


DEPOSITS

(In billions of dollars)

3Q20 Increase/

3Q

4Q

1Q

2Q

3Q

(Decrease) from

    

2019 

    

2019 

    

2020 

    

2020 

    

2020 

    

2Q20

    

3Q19

Global Consumer Banking

North America

$

155.8

$

160.5

$

166.4

$

180.5

$

186.0

3%

19%

Latin America

21.8

23.8

19.8

21.5

22.2

3%

2%

Asia (1)

102.3

106.7

107.8

112.5

117.4

4%

15%

Total

279.9

291.0

294.0

314.5

325.6

4%

16%

ICG

North America

393.2

374.2

444.6

472.2

475.7

1%

21%

EMEA

194.7

189.9

210.0

211.6

218.3

3%

12%

Latin America

34.3

36.2

36.1

39.7

43.3

9%

26%

Asia

172.7

167.4

187.6

184.9

187.5

1%

9%

Total

794.9

767.7

878.3

908.4

924.8

2%

16%

Corporate/Other

13.0

11.9

12.6

10.8

12.2

13%

(6%)

Total deposits - EOP

$

1,087.8

$

1,070.6

$

1,184.9

$

1,233.7

$

1,262.6

2%

16%

Total deposits - average

$

1,066.3

$

1,089.5

$

1,114.5

$

1,233.9

$

1,267.8

3%

19%

Foreign currency (FX) translation impact

Total EOP deposits - as reported

$

1,087.8

$

1,070.6

$

1,184.9

$

1,233.7

$

1,262.6

2%

16%

Impact of FX translation (2)

2.6

(7.9)

16.6

9.0

-

Total EOP deposits - Ex-FX (2)

$

1,090.4

$

1,062.7

$

1,201.5

$

1,242.7

$

1,262.6

2%

16%

(1)Asia GCB includes deposits of certain EMEA countries for all periods presented.
(2)Reflects the impact of FX translation into U.S. dollars at the third quarter of 2020 exchange rates for all periods presented.

Citigroup's results of operations excluding the impact of FX translation are non-GAAP financial measures.

Reclassified to conform to the current period's presentation.

Page 19


EOP LOANS

(In billions of dollars)

3Q20 Increase/

3Q

4Q

1Q

2Q

3Q

(Decrease) from

    

2019

    

2019

    

2020

    

2020

    

2020

    

2Q20

    

3Q19

Global Consumer Banking

North America

Credit cards

$

141.5

$

149.2

$

137.3

$

128.0

$

125.5

(2%)

(11%)

Retail banking

49.1

50.3

50.8

53.1

53.1

-

8%

Total

190.6

199.5

188.1

181.1

$

178.6

(1%)

(6%)

Latin America

Credit cards

5.5

6.0

4.5

4.2

$

4.3

2%

(22%)

Retail banking

11.2

11.7

9.2

9.0

9.2

2%

(18%)

Total

16.7

17.7

13.7

13.2

$

13.5

2%

(19%)

Asia(1)

Credit cards

18.8

19.9

17.3

16.8

$

16.8

-

(11%)

Retail banking

60.3

62.8

60.2

61.5

63.5

3%

5%

Total

79.1

82.7

77.5

78.3

$

80.3

3%

2%

Total GCB consumer loans

Credit cards

165.8

175.1

159.1

149.0

$

146.6

(2%)

(12%)

Retail banking

120.6

124.8

120.2

123.6

125.8

2%

4%

Total GCB

286.4

299.9

279.3

272.6

$

272.4

-

(5%)

Total Corporate/Other - consumer

11.0

9.6

9.1

8.5

$

7.6

(11%)

(31%)

Total consumer loans

$

297.4

$

309.5

$

288.4

$

281.1

$

280.0

-

(6%)

Corporate loans - by region

North America

$

190.9

$

190.9

$

223.5

$

202.8

$

195.0

(4%)

2%

EMEA

91.9

87.4

93.8

88.1

86.4

(2%)

(6%)

Latin America

38.1

39.1

41.3

42.1

36.6

(13%)

(4%)

Asia

73.4

72.5

74.0

71.2

68.9

(3%)

(6%)

Total corporate loans

394.3

389.9

432.6

$

404.2

$

386.9

(4%)

(2%)

Corporate loans - by product

Corporate lending

156.9

152.6

192.2

170.3

$

150.9

(11%)

(4%)

Private bank

105.3

109.0

112.0

108.3

111.5

3%

6%

Treasury and trade solutions

76.7

74.7

75.5

71.8

68.2

(5%)

(11%)

Markets and securities services

55.4

53.6

52.9

53.8

56.3

5%

2%

Total corporate loans

394.3

389.9

432.6

404.2

$

386.9

(4%)

(2%)

Total loans

$

691.7

$

699.5

$

721.0

$

685.3

$

666.9

(3%)

(4%)

Foreign currency (FX) translation impact

Total EOP loans - as reported

$

691.7

$

699.5

$

721.0

$

685.3

$

666.9

(3%)

(4%)

Impact of FX translation (2)

1.0

(6.0)

9.9

5.0

-

Total EOP loans - Ex-FX (2)

$

692.7

$

693.5

$

730.9

$

690.3

$

666.9

(3%)

(4%)

(1)Asia GCB includes loans of certain EMEA countries for all periods presented.
(2)Reflects the impact of FX translation into U.S. dollars at the third quarter of 2020 exchange rates for all periods presented.

Citigroup's results of operations excluding the impact of FX translation are non-GAAP financial measures.

Reclassified to conform to the current period's presentation.

Page 20


CONSUMER LOANS 90+ DAYS DELINQUENCIES AND RATIOS

BUSINESS VIEW

(In millions of dollars, except EOP loan amounts in billions)

Loans 90+ Days Past Due(1)

EOP Loans

3Q

4Q

1Q

2Q

3Q

3Q

    

2019

    

2019

    

2020

    

2020

    

2020

    

2020

Global Consumer Banking(2)

Total

$

2,470

$

2,737

$

2,603

$

2,466

$

1,976

$

272.4

Ratio

0.86%

0.91%

0.93%

0.91%

0.73%

Retail banking(2)

Total

$

392

$

438

$

429

$

497

$

497

$

125.8

Ratio

0.33%

0.35%

0.36%

0.40%

0.40%

North America(2)

$

125

$

146

$

161

$

182

$

211

$

53.1

Ratio

0.26%

0.29%

0.32%

0.35%

0.40%

Latin America

$

97

$

106

$

90

$

121

$

105

$

9.2

Ratio

0.87%

0.91%

0.98%

1.34%

1.14%

Asia(3)

$

170

$

186

$

178

$

194

$

181

$

63.5

Ratio

0.28%

0.30%

0.30%

0.32%

0.29%

Cards

Total

$

2,078

$

2,299

$

2,174

$

1,969

$

1,479

$

146.6

Ratio

1.25%

1.31%

1.37%

1.32%

1.01%

North America - Citi-branded (3)

$

807

$

915

$

891

$

784

$

574

$

81.1

Ratio

0.88%

0.95%

1.01%

0.95%

0.71%

North America - retail services(3)

$

923

$

1,012

$

958

$

811

$

557

$

44.4

Ratio

1.85%

1.91%

1.96%

1.79%

1.25%

Latin America(3)

$

152

$

165

$

121

$

160

$

106

$

4.3

Ratio

2.76%

2.75%

2.69%

3.81%

2.47%

Asia(4)

$

196

$

207

$

204

$

214

$

242

$

16.8

Ratio

1.04%

1.04%

1.18%

1.27%

1.44%

Corporate/Other - consumer(2)

$

293

$

278

$

281

$

295

$

278

$

7.6

Ratio

2.82%

3.02%

3.23%

3.60%

3.86%

Total Citigroup(2)

$

2,763

$

3,015

$

2,884

$

2,761

$

2,254

$

280.0

Ratio

0.93%

0.98%

1.00%

0.99%

0.81%

(1)The ratio of 90+ days past due is calculated based on end-of-period loans, net of unearned income.
(2)The 90+ days past due and related ratios for North America retail banking and Corporate/Other North America exclude U.S. mortgage loans that are guaranteed by U.S. government-sponsored agencies since the potential loss predominantly resides with the U.S. agencies. See footnote 2 on page 9 and footnote 1 on page 17.
(3)The decrease in loans 90+ days past due in North America and Latin America cards as of September 30, 2020, includes the impact of loan modifications that were implemented during the second quarter of 2020 related to various COVID-19 consumer relief programs.
(4)Asia includes delinquency amounts, ratios and loans of certain EMEA countries for all periods presented.

Reclassified to conform to the current period's presentation.

Page 21


CONSUMER LOANS 30-89 DAYS DELINQUENCIES AND RATIOS

BUSINESS VIEW

(In millions of dollars, except EOP loan amounts in billions)

    

Loans 30-89 Days Past Due(1)

    

EOP Loans

 

3Q

4Q

1Q

2Q

3Q

3Q

    

2019

    

2019

    

2020

    

2020

    

2020

    

2020

Global Consumer Banking(2)

Total

$

2,956

$

3,001

$

2,870

$

2,503

$

2,398

$

272.4

Ratio

1.03%

1.00%

1.03%

0.92%

0.88%

Retail banking(2)

Total

$

803

$

816

$

794

$

918

$

786

$

125.8

Ratio

0.67%

0.66%

0.66%

0.75%

0.63%

North America(2)

$

313

$

334

$

298

$

440

$

378

$

53.1

Ratio

0.65%

0.67%

0.59%

0.84%

0.72%

Latin America

$

191

$

180

$

140

$

151

$

136

$

9.2

Ratio

1.71%

1.54%

1.52%

1.68%

1.48%

Asia (3)

$

299

$

302

$

356

$

327

$

272

$

63.5

Ratio

0.50%

0.48%

0.59%

0.53%

0.43%

Cards

Total(3)

$

2,153

$

2,185

$

2,076

$

1,585

$

1,612

$

146.6

Ratio

1.30%

1.25%

1.30%

1.06%

1.10%

North America - Citi- branded(3)

$

800

$

814

$

770

$

594

$

624

$

81.1

Ratio

0.87%

0.85%

0.87%

0.72%

0.77%

North America - retail services(3)

$

943

$

945

$

903

$

611

$

610

$

44.4

Ratio

1.89%

1.79%

1.85%

1.35%

1.37%

Latin America(3)

$

161

$

159

$

132

$

111

$

89

$

4.3

Ratio

2.93%

2.65%

2.93%

2.64%

2.07%

Asia (4)

$

249

$

267

$

271

$

269

$

289

$

16.8

Ratio

1.32%

1.34%

1.57%

1.60%

1.72%

Corporate/Other - consumer(2)

$

288

$

295

$

252

$

261

$

198

$

7.6

Ratio

2.77%

3.21%

2.90%

3.18%

2.75%

Total Citigroup(2)

$

3,244

$

3,296

$

3,122

$

2,764

$

2,596

$

280.0

Ratio

1.10%

1.07%

1.09%

0.99%

0.93%

(1)The ratio of 30-89 days past due is calculated based on end-of-period loans, net of unearned income.
(2)The 30-89 days past due and related ratios for North America retail banking and Corporate/Other North America exclude U.S. mortgage loans that are guaranteed by U.S. government-sponsored agencies since the potential loss predominantly resides with the U.S. agencies. See footnote 2 on page 9 and footnote 1 on page 17.
(3)The decrease in loans 30-89 days past due in North America and Latin America cards beginning at June 30, 2020, includes the impact of loan modifications that were implemented during the second quarter of 2020 related to various COVID-19 consumer relief programs.
(4)Asia includes delinquency amounts, ratios and loans of certain EMEA countries for all periods presented.

Reclassified to conform to the current period's presentation.

Page 22


ALLOWANCE FOR CREDIT LOSSES ON LOANS AND UNFUNDED LENDING COMMITMENTS Page 1

(In millions of dollars)

3Q20 Increase/

Nine

Nine

YTD 2020 vs.

3Q

4Q

1Q

2Q

3Q

(Decrease) from

Months

Months

YTD 2019 Increase/

    

2019

    

2019

    

2020

    

2020

    

2020

    

2Q20

    

3Q19

    

    

2019

    

2020

    

(Decrease)

Total Citigroup

Allowance for credit losses on loans (ACLL) at beginning of period(1)

$

12,466

$

12,530

$

12,783

$

20,841

$

26,420

$

12,315

$

12,783

Adjustment to opening balance for CECL adoption(1)

-

-

4,201

-

-

-

-

-

4,201

NM

Adjusted ACLL at beginning of period

12,466

12,530

16,984

20,841

26,420

27%

NM

12,315

16,984

38%

Gross credit (losses) on loans

(2,281)

(2,361)

(2,479)

(2,528)

(2,367)

6%

(4%)

(6,980)

(7,374)

(6%)

Gross recoveries on loans

368

417

371

322

448

39%

22%

1,156

1,141

(1%)

Net credit (losses) / recoveries on loans (NCLs)

(1,913)

(1,944)

(2,108)

(2,206)

(1,919)

(13%)

-

(5,824)

(6,233)

7%

NCLs

1,913

1,944

2,108

2,206

1,919

(13%)

-

5,824

6,233

7%

Net reserve builds / (releases) for loans(2)(3)

132

112

4,112

4,856

42

(99)%

(68%)

252

9,010

NM

Net specific reserve builds / (releases) for loans

17

67

224

634

(152)

NM

NM

19

706

NM

Provision for credit losses on loans (PCLL)

2,062

2,123

6,444

7,696

1,809

(76%)

(12%)

6,095

15,949

NM

Other, net(4)(5)(6)(7)(8)(9)

(85)

74

(479)

89

116

30%

NM

(56)

(274)

ACLL at end of period(1) (a)

$

12,530

$

12,783

$

20,841

$

26,420

$

26,426

$

12,530

$

26,426

Allowance for credit losses on unfunded lending commitments (ACLUC)(10)(11) (a)

$

1,385

$

1,456

$

1,813

$

1,859

$

2,299

$

1,385

$

2,299

Provision (release) for credit losses on unfunded lending commitments

$

9

$

74

$

557

$

113

$

424

$

18

$

1,094

Total allowance for credit losses on loans, leases and unfunded lending commitments [sum of (a)]

$

13,915

$

14,239

$

22,654

$

28,279

$

28,725

$

13,915

$

28,725

Total ACLL as a percentage of total loans(12)

1.82

%  

1.84

%  

2.91

%  

3.89

%  

4.00

%  

Consumer

ACLL at beginning of period(1)

$

9,679

$

9,727

$

9,897

$

17,390

$

19,596

$

9,504

$

9,897

Adjustment to opening balance for CECL adoption(1)

-

-

4,922

-

-

-

-

-

(4,922)

NM

Adjusted ACLL at beginning of period

9,679

9,727

14,819

17,390

19,596

13%

NM

9,504

14,819

56%

NCLs

(1,803)

(1,830)

(1,981)

(1,882)

(1,594)

(15%)

(12%)

(5,546)

(5,457)

(2%)

NCLs

1,803

1,830

1,981

1,882

1,594

(15%)

(12%)

5,546

5,457

(2%)

Net reserve builds / (releases) for loans(2)(3)

95

107

2,844

1,973

(225)

NM

NM

161

4,592

NM

Net specific reserve builds / (releases) for loans

18

11

176

148

9

(94%)

(50%)

96

333

NM

Provision for credit losses on loans (PCLL)

1,916

1,948

5,001

4,003

1,378

(66%)

(28%)

5,803

10,382

79%

Other, net(4)(5)(6)(7)(8)(9)

(65)

52

(449)

85

108

27%

NM

(34)

(256)

NM

ACLL at end of period(1) (b)

$

9,727

$

9,897

$

17,390

$

19,596

$

19,488

$

9,727

$

19,488

Consumer ACLUC(10) (b)

$

2

$

4

$

-

$

-

$

-

$

2

$

-

Provision (release) for credit losses on unfunded lending commitments

$

2

$

2

$

(1)

$

-

$

5

$

(1)

$

4

Total allowance for credit losses on loans, leases and unfunded lending commitments [sum of (b)]

$

9,729

$

9,901

$

17,390

$

19,596

$

19,488

$

9,729

$

19,488

Consumer ACLL as a percentage of total consumer loans

3.27

%  

3.20

%  

6.03

%  

6.97

%  

6.96

%  

Corporate

ACLL at beginning of period(1)

$

2,787

$

2,803

$

2,886

$

3,451

$

6,824

$

2,811

$

2,886

Adjustment to opening balance for CECL adoption(1)

-

-

(721)

-

-

-

-

-

(4,922)

NM

Adjusted ACLL at beginning of period

2,787

2,803

2,165

3,451

6,824

98%

NM

2,811

2,165

(23%)

NCLs

(110)

(114)

(127)

(324)

(325)

-

NM

(278)

(776)

NM

NCLs

110

114

127

324

325

-

NM

278

776

NM

Net reserve builds / (releases) for loans

37

5

1,268

2,883

267

(91%)

NM

91

4,418

NM

Net specific reserve builds / (releases) for loans

(1)

56

48

486

(161)

NM

NM

(77)

373

NM

Provision for credit losses on loans (PCLL)

146

175

1,443

3,693

431

(88%)

NM

292

5,567

NM

Other, net(3)

(20)

22

(30)

4

8

(22)

(18)

ACLL at end of period(1) (c)

$

2,803

$

2,886

$

3,451

$

6,824

$

6,938

$

2,803

$

6,938

Corporate ACLUC(10)(11) (c)

$

1,383

$

1,452

$

1,813

$

1,859

$

2,299

$

1,383

$

2,299

Provision (release) for credit losses on unfunded lending commitments

$

7

$

72

$

558

$

113

$

419

$

19

$

1,090

Total allowance for credit losses on loans, leases and unfunded lending commitments [sum of (c)]

$

4,186

$

4,338

$

5,264

$

8,683

$

9,237

$

4,186

$

9,237

Corporate ACLL as a percentage of total corporate loans(12)

0.72

%  

0.75

%  

0.81

%  

1.71

%  

1.82

%  

Footnotes to this table are on the following page (page 24).

Page 23


ALLOWANCE FOR CREDIT LOSSES ON LOANS AND UNFUNDED LENDING COMMITMENTS

Page 2

The following footnotes relate to the table on the preceding page (page 23):

(1)On January 1, 2020, Citi adopted Accounting Standards Update (ASU) No. 2016-13, Financial Instruments – Credit Losses (CECL) (Topic 326). The ASU introduces a new credit loss methodology requiring earlier recognition of credit losses while also providing additional transparency about credit risk. On January 1, 2020, Citi recorded a $4.1 billion, or an approximate 29%, pretax increase in the Allowance for credit losses, along with a $3.1 billion after-tax decrease in Retained earnings and a deferred tax asset increase of $1.0 billion. This transition impact reflects (i) a $4.9 billion build to the Allowance for credit losses for Citi’s consumer exposures, primarily driven by the impact on credit card receivables of longer estimated tenors under the CECL lifetime expected credit loss methodology compared to shorter estimated tenors under the probable loss methodology under prior U.S. GAAP, net of recoveries; and (ii) a release of $0.8 billion of reserves related to Citi’s corporate net loan loss exposures, largely due to more precise contractual maturities that result in shorter remaining tenors, incorporation of recoveries and use of more specific historical loss data based on an increase in portfolio segmentation across industries and geographies.

Attribution of the allowance is made for analytical purposes only, and the entire allowance is available to absorb losses in the portfolios. The balances on page 23 do not include approximately $0.2 billion of allowance for HTM debt securities and other assets at September 30, 2020.

(2)During 2Q20, Citi updated its ACLL estimate of lifetime credit losses resulting from a change in accounting for variable post-charge-off third-party agency collection costs in its U.S. consumer businesses. These costs were previously recorded as a reduction in credit recoveries and thus impacted estimated lifetime credit losses. After June 30, 2020, these costs will be recorded as operating expenses for future periods as they are incurred.The impact of this accounting change resulted in an approximate $426 million reduction in Citi's estimated ACLL at June 30, 2020.
(3)During 3Q20, Citi updated its ACLL estimate of lifetime credit losses resulting from a change in accounting for variable post-charge-off third-party agency collection costs in its international consumer businesses. These costs were previously recorded as a reduction in credit recoveries and thus impacted estimated lifetime credit losses. After September 30, 2020, these costs will be recorded as operating expenses for future periods as they are incurred.The impact of this accounting change resulted in an approximate $122 million reduction in Citi's estimated ACLL at September 30, 2020.

(4)Includes all adjustments to the allowance for credit losses, such as changes in the allowance from acquisitions, dispositions, securitizations, foreign currency translation (FX translation), purchase accounting adjustments, etc.

(5)3Q19 consumer includes a decrease of approximately $65 million related to FX translation. The corporate allowance is predominantly sourced in U.S. dollars.

(6)4Q19 consumer includes a reduction of approximately $33 million related to the sale or transfers to HFS of various loan portfolios. In addition, the fourth quarter includes an increase of approximately $86 million related to FX translation. The corporate allowance is predominantly sourced in U.S. dollars.

(7)1Q20 consumer includes a decrease of approximately $456 million related to FX translation. The corporate allowance is predominantly sourced in U.S. dollars.

(8)2Q20 consumer includes an increase of approximately $86 million related to FX translation. The corporate allowance is predominantly sourced in U.S. dollars.

(9)3Q20 consumer includes an increase of approximately $108 million related to FX translation. The corporate allowance is predominantly sourced in U.S. dollars.

(10)Represents additional credit reserves recorded as other liabilities on the Consolidated Balance Sheet.

(11)The June 30, 2020 corporate ACLUC includes a non-provision transfer of $68 million, representing reserves on performance guarantees as of March 31, 2020. The reserves on these contracts have been reclassified out of the allowance for credit losses on unfunded lending commitments and into other liabilities as of June 30, 2020.
(12)September 30, 2019, December 31, 2019, March 31, 2020, June 30, 2020 and September 30, 2020 exclude $3.8 billion, $4.1 billion, $4.0 billion,$5.8 billion and $5.5 billion, respectively, of loans that are carried at fair value.

NM Not meaningful.

Reclassified to conform to the current period's presentation.

Page 24


COMPONENTS OF PROVISION FOR CREDIT LOSSES ON LOANS

(In millions of dollars)

3Q20 Increase/

Nine

Nine

YTD 2020 vs.

3Q

4Q

1Q

2Q

3Q

(Decrease) from

Months

Months

YTD 2019 Increase/

    

2019

    

2019

    

2020

    

2020

    

2020

    

2Q20

    

3Q19

  

  

2019

    

2020

    

(Decrease)

Global Consumer Banking

Net credit losses

$

1,802

$

1,842

$

1,983

$

1,887

$

1,598

(15%)

(11%)

$

5,540

$

5,468

(1%)

Credit reserve build / (release)

129

120

2,829

1,960

(88)

NM

NM

319

4,701

NM

North America

Net credit losses

1,350

1,408

1,526

1,484

1,182

(20%)

(12%)

4,175

4,192

-

Credit reserve build / (release)

161

109

2,362

1,499

(13)

(101%)

NM

360

3,848

NM

Retail Banking

Net credit losses

40

42

37

33

31

(6%)

(23%)

119

101

(15%)

Credit reserve build / (release)

(1)

(2)

178

179

(17)

NM

NM

(8)

340

NM

Citi-Branded Cards

Net credit losses

712

723

795

795

647

(19%)

(9%)

2,141

2,237

4%

Credit reserve build / (release)

141

115

1,294

1,128

46

(96%)

(67%)

281

2,468

NM

Citi Retail Services

Net credit losses

598

643

694

656

504

(23%)

(16%)

1,915

1,854

(3%)

Credit reserve build / (release)

21

(4)

890

192

(42)

NM

NM

87

1,040

NM

Latin America

Net credit losses

275

259

277

209

228

9%

(17%)

850

714

(16%)

Credit reserve build / (release)

(34)

(5)

265

202

(116)

NM

NM

(33)

351

NM

Retail Banking

Net credit losses

119

116

130

94

90

(4%)

(24%)

378

314

(17%)

Credit reserve build / (release)

(28)

(22)

122

130

(63)

NM

NM

(41)

189

NM

Citi-Branded Cards

Net credit losses

156

143

147

115

138

20%

(12%)

472

400

(15%)

Credit reserve build / (release)

(6)

17

143

72

(53)

NM

NM

8

162

NM

Asia (1)

Net credit losses

177

175

180

194

188

(3%)

6%

515

562

9%

Credit reserve build / (release)

2

16

202

259

41

(84%)

NM

(8)

502

NM

Retail Banking

Net credit losses

66

69

68

77

69

(10%)

5%

186

214

15%

Credit reserve build / (release)

5

7

107

79

13

(84%)

NM

12

199

NM

Citi-Branded Cards

Net credit losses

111

106

112

117

119

2%

7%

329

348

6%

Credit reserve build / (release)

(3)

9

95

180

28

(84%)

NM

(20)

303

NM

Institutional Clients Group

Net credit losses

110

115

127

324

326

1%

NM

279

777

NM

Credit reserve build / (release)

36

57

1,316

3,370

106

(97%)

NM

14

4,792

NM

Corporate / Other

Net credit losses

1

(13)

(2)

(5)

(5)

-

NM

5

(12)

NM

Credit reserve build / (release)

(16)

2

191

160

(128)

NM

NM

(62)

223

NM

Total provision for credit losses on loans

$

2,062

$

2,123

$

6,444

$

7,696

$

1,809

(76%)

(12%)

$

6,095

$

15,949

NM

(1)Asia GCB includes NCLs and credit reserve builds (releases) for certain EMEA countries for all periods presented.

NM Not meaningful.

Reclassified to conform to the current period's presentation.

Page 25


NON-ACCRUAL ASSETS

(In millions of dollars)

3Q20 Increase/

3Q

4Q

1Q

2Q

3Q

(Decrease) from

    

2019

    

2019

    

2020

    

2020

    

2020

    

2Q20

    

3Q19

Non-accrual loans (1)

Corporate non-accrual loans by region

North America

$

1,056  

$

1,214  

$

1,138

$

2,466

$

2,018

(18%)

91%

EMEA

307  

430  

720

812

720

(11%)

NM

Latin America

399  

473  

447

585

609

4%

53%

Asia

84  

71  

179

153

237

55%

NM

Total

$

1,846  

$

2,188  

$

2,484

$

4,016

$

3,584

(11%)

94%

Consumer non-accrual loans by region (2)

North America

$

1,013  

$

905  

$

926

$

928

$

934

1%

(8%)

Latin America

595  

632  

489

608

493

(19%)

(17%)

Asia (3)

258  

279  

284

293

263

(10%)

2%

Total

$

1,866  

$

1,816  

$

1,699

$

1,829

$

1,690

(8%)

(9%)

Other real estate owned (OREO) (4)

Institutional Clients Group

$

20  

$

18  

$

19

$

17

$

13

(24%)

(35%)

Global Consumer Banking

10  

6  

4

4

11

NM

10%

Corporate/Other

42  

37  

27

23

18

(22%)

(57%)

Total

$

72  

$

61  

$

50

$

44

$

42

(5%)

(42%)

OREO by region

North America

$

51  

$

39  

$

35

$

32

$

22

(31%)

(57%)

EMEA

1  

1  

1

-

-

-

(100%)

Latin America

14  

14  

6

6

8

33%

(43%)

Asia

6  

7  

8

6

12

100%

100%

Total

$

72  

$

61  

$

50

$

44

$

42

(5%)

(42%)

Non-accrual assets (NAA) (5)

Corporate non-accrual loans

$

1,846  

$

2,188  

$

2,484

$

4,016

$

3,584

(11%)

94%

Consumer non-accrual loans

1,866  

1,816  

1,699

1,829

1,690

(8%)

(9%)

Non-accrual loans (NAL)

3,712  

4,004  

4,183

5,845

5,274

(10%)

42%

OREO

72  

61  

50

44

42

(5%)

(42%)

Non-Accrual Assets (NAA)

$

3,784  

$

4,065  

$

4,233

$

5,889

$

5,316

(10%)

40%

NAL as a percentage of total loans

0.54%

0.57%

0.58%

0.85%

0.79%

NAA as a percentage of total assets

0.19%

0.21%

0.19%

0.26%

0.24%

Allowance for loan losses as a percentage of NAL

338%

319%

498%

452%

501%

(1)Corporate loans are placed on non-accrual status based upon a review by Citigroup's risk officers. Corporate non-accrual loans may still be current on interest payments. With limited exceptions, the following practices are applied for consumer loans: consumer loans, excluding credit cards and mortgages, are placed on non-accrual status at 90 days past due, and are charged off at 120 days past due; residential mortgage loans are placed on non-accrual status at 90 days past due and written down to net realizable value at 180 days past due. Consistent with industry conventions, Citigroup generally accrues interest on credit card loans until such loans are charged off, which typically occurs at 180 days contractual delinquency. As such, the non-accrual loan disclosures do not include credit card loans.
(2)For 4Q19 and prior, excludes Statement of Position (SOP) 03-3 purchased distressed loans. Beginning in 1Q20, non-accrual loans include purchased credit default loans.
(3)Asia GCB includes balances for certain EMEA countries for all periods presented.
(4)Represents the carrying value of all property acquired by foreclosure or other legal proceedings when Citigroup has taken possession of the collateral. Also includes former premises and property for use that is no longer contemplated.
(5)There is no industry-wide definition of non-accrual assets. As such, analysis against the industry is not always comparable.

NM   Not meaningful.

Reclassified to conform to the current period's presentation.

Page 26


CITIGROUP

CET1 CAPITAL AND SUPPLEMENTARY LEVERAGE RATIOS, TANGIBLE COMMON EQUITY, BOOK VALUE PER

SHARE AND TANGIBLE BOOK VALUE PER SHARE

(In millions of dollars or shares, except per share amounts and ratios)

    

September 30,

    

December 31,

    

March 31,

    

June 30,

    

September 30,

Common Equity Tier 1 Capital Ratio and Components (1)

2019

2019

2020

2020

2020(2)

Citigroup common stockholders' equity (3)

$

177,052

$

175,414

$

174,502

$

173,793

$

176,047

Add: qualifying noncontrolling interests

145

154

138

145

141

Regulatory capital adjustments and deductions:

Add:

CECL transition and 25% provision deferral (4)

-

-

4,300

5,606

5,710

Less:

Accumulated net unrealized gains (losses) on cash flow hedges, net of tax (5)

328

123

2,020

2,094

1,859

Cumulative unrealized net gain (loss) related to changes in fair value of financial

liabilities attributable to own creditworthiness, net of tax (6)

181

(679)

2,838

393

29

Intangible assets:

Goodwill, net of related deferred tax liabilities (DTLs)(7)

21,498

21,066

20,123

20,275

20,522

Identifiable intangible assets other than mortgage servicing rights

(MSRs), net of related DTLs

4,132

4,087

3,953

3,866

4,248

Defined benefit pension plan net assets

990

803

1,052

960

949

Deferred tax assets (DTAs) arising from net operating loss, foreign tax credit

and general business credit carry-forwards

11,487

12,370

12,259

12,313

12,057

Common Equity Tier 1 Capital (CET1)

$

138,581

$

137,798

$

136,695

$

139,643

$

142,234

Risk-Weighted Assets (RWA)(4)(9)

$

1,197,050

$

1,166,523

$

1,224,136

$

1,205,123

$

1,210,439

Common Equity Tier 1 Capital ratio (CET1/RWA)

11.58%

11.81%

11.17%

11.59%

11.8%

Supplementary Leverage Ratio and Components

Common Equity Tier 1 Capital (CET1)(4)

$

138,581

$

137,798

$

136,695

$

139,643

$

142,234

Additional Tier 1 Capital (AT1)(8)

19,452

18,007

17,609

17,988

18,155

Total Tier 1 Capital (T1C) (CET1 + AT1)

$

158,033

$

155,805

$

154,304

$

157,631

$

160,389

Total Leverage Exposure (TLE)(4)(10)

$

2,520,352

$

2,507,891

$

2,585,730

$

2,367,578

$

2,356,351

Supplementary Leverage ratio (T1C/TLE)

6.27%

6.21%

5.97%

6.66%

6.8%

Tangible Common Equity, Book Value Per Share and Tangible Book Value Per Share

Common stockholders' equity

$

176,893

$

175,262

$

174,351

$

173,642

$

175,896

Less:

Goodwill

21,822

22,126

21,264

21,399

21,624

Intangible assets (other than MSRs)

4,372

4,327

4,193

4,106

4,470

Tangible common equity (TCE)

$

150,699

$

148,809

$

148,894

$

148,137

$

149,802

Common shares outstanding (CSO)

2,183.2

2,114.1

2,081.8

2,081.9

2,082.0

Book value per share (common equity/CSO)

$

81.02

$

82.90

$

83.75

$

83.41

$

84.48

Tangible book value per share (TCE/CSO)

$

69.03

$

70.39

$

71.52

$

71.15

$

71.95

(1)See footnote 2 on page 1.
(2)Preliminary.
(3)Excludes issuance costs related to outstanding preferred stock in accordance with Federal Reserve Board regulatory reporting requirements.
(4)See footnote 4 on page 21.
(5)Common Equity Tier 1 Capital is adjusted for accumulated net unrealized gains (losses) on cash flow hedges included in accumulated other comprehensive income that relate to the hedging of items not recognized at fair value on the balance sheet.
(6)The cumulative impact of changes in Citigroup’s own creditworthiness in valuing liabilities for which the fair value option has been elected, and own-credit valuation adjustments on derivatives, are excluded from Common Equity Tier 1 Capital, in accordance with U.S. Basel III rules.
(7)Includes goodwill “embedded” in the valuation of significant common stock investments in unconsolidated financial institutions.
(8)Additional Tier 1 Capital primarily includes qualifying noncumulative perpetual preferred stock and qualifying trust preferred securities.
(9)RWA excludes assets acquired pursuant to a non-recourse loan provided under the Money Market Mutual Fund Liquidity Facility. In addition, loans originated under the Paycheck Protection Program receive a 0% risk weight.
(10)Commencing with the second quarter of 2020, Citigroup's TLE reflects the benefit of the temporary exclusion of U.S. Treasuries and deposits at Federal Reserve banks under the FRB interim final rule. In addition, TLE excludes assets acquired pursuant to a non-recourse loan provided under the Money Market Mutual Fund Liquidity Facility, as well as exposures pledged as collateral pursuant to a non-recourse loan that is provided as part of the Paycheck Protection Program Lending Facility.

Reclassified to conform to the current period's presentation.

Page 27