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8-K - 8-K - REGIS CORPrgs-20200618.htm


Exhibit No. 99
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REGIS REPORTS THIRD QUARTER 2020 RESULTS MATERIALLY IMPACTED BY THE COVID-19 PANDEMIC AND SIGNIFICANT PROGRESS IN SALON RE-OPENINGS AND IN ITS TRANSITION TO A FRANCHISE MODEL

Third Quarter Operating Loss Of $64.3 Million Includes A One-Time, Non-Cash Goodwill Impairment Charge Of $44.5 Million Related To Company-Owned Salons, Non-Cash Goodwill Derecognition Charges Of $19.8 Million Associated With The Sale Of Company-Owned Salons To Franchisees In The Third Quarter, And $7.1 Million Of Other Non-Recurring Discrete Items

Excluding Discrete Items And The Income From Discontinued Operations, The Company Reported Third Quarter 2020 Adjusted Net Loss Of $4.5 Million

The Company Continues To Make Significant Progress In Its Transition To A Fully-Franchised Model With The Sale And Conversion Of An Additional 375 Company-Owned Salons To Its Asset-Light Franchise Portfolio During The Quarter; Year-To-Date, The Company Has Sold And Converted 1,363 Company-Owned Salons To Its Franchise Portfolio

As Of June 15, 2020, Approximately 68% Of The Company's Salon Portfolio Have Re-opened From Hibernation Caused By The COVID-19 Pandemic

At The End Of The Quarter, Approximately 74% Of The Company's Salon Portfolio Had Been Franchised

Three Months Ended March 31,Nine Months Ended March 31,
(Dollars in thousands)2020201920202019
Consolidated Revenue$153,783  $258,343  $609,586  $820,849  
System-wide Revenue (1)$371,122  $444,284  $1,249,152  $1,360,543  
System-wide Same-Store Sales Comps (2)(5.4)%(2.0)%(2.7)%(0.1)%
Franchise Same-Store Sales Comps (2)(4.1)%(1.3)%(1.8)%0.4 %
Company-owned Same-Store Sales Comps(7.9)%(2.5)%(3.9)%(0.4)%
Operating Loss$(64,342) $(22,162) $(81,714) $(20,284) 
Loss From Continuing Operations$(75,338) $(14,811) $(98,997) $(14,857) 
Diluted Loss per Share From Continuing Operations$(2.10) $(0.37) $(2.75) $(0.35) 
EBITDA (3)$(65,219) $(1,401) $(72,047) $25,322  
   as a percent of revenue(42.4)%(0.5)%(11.8)%3.1 %
As Adjusted (3)
Net (Loss) Income, as Adjusted$(4,481) $15,404  $14,043  $34,760  
Diluted (Loss) Income per Share, as Adjusted$(0.12) $0.37  $0.38  $0.79  
EBITDA, as Adjusted (3)$5,981  $37,158  $52,779  $82,907  
   as a percent of revenue3.9 %14.4 %8.7 %10.1 %
_______________________________________________________________________________
(1)Represents total sales within the system, excluding TBG franchise sales.
(2)System-wide and franchise same-store sales excludes TBG in both periods.
(3)  See GAAP to non-GAAP reconciliations, within the attached section titled "Non-GAAP Reconciliations".



MINNEAPOLIS, June 18, 2020 -- Regis Corporation (NYSE: RGS), a leader in the haircare industry, whose primary business is franchising, owning and operating technology enabled hair salons, today reported a third quarter 2020 net loss from continuing operations of $75.3 million, or $2.10 loss per diluted share as compared to net loss from continuing operations of $14.8 million, or $0.37 loss per diluted share in the third quarter of 2019. The Company’s third quarter reported results include the following discrete items; a one-time non-cash goodwill impairment charge of $44.5 million related to the Company-owned salon segment, non-cash goodwill derecognition charges of $19.8 million associated with the sale of 375 company-owned salons to franchisees in the third quarter, as well as $7.1 million of other discrete items. The non-cash goodwill impairment charge is driven by changes to the Company's forecast for the Company-owned segment related to the economic impact of COVID-19 substantially caused by the government mandated hibernations of the Company's salons. Absent the goodwill impairment charge in the third quarter, the company-owned goodwill would have been derecognized over the course of the vendition timeline. Excluding discrete items, the Company reported third quarter 2020 adjusted net loss of $4.5 million, or $0.12 loss per diluted share as compared to adjusted net income of $15.4 million, or $0.37 earnings per diluted share, for the same period last year. The year-over-year decrease in adjusted net income was driven primarily by the year-over-year decrease in the gain from the sale of salons to franchisees of $17.8 million due to lower proceeds per salon in the current year. The elimination of adjusted net income that had been generated in the prior year period from the 1,581 company-owned salons that were sold and converted to the Company’s asset-light franchise portfolio over the past twelve months also contributed to the decline, but this was partially offset by significant reductions in general and administrative expense and marketing. Additionally, the Company estimates it lost approximately $8 million in margin due to reduced traffic and store closures associated with the COVID-19 pandemic.
Total revenue in the quarter of $153.8 million decreased $104.6 million, or 40.5%, year-over-year driven primarily by the conversion of a net 1,581 company-owned salons to the Company's asset-light franchise portfolio over the past 12 months. These reductions were partially offset by revenue growth of $18.7 million in the Company's franchise segment. The Company noted that in connection with the new leasing guidance, it now records franchise rental income and the corresponding rental expense on separate line items. The net impact is a gross up to both revenue and expense with no impact to overall earnings. The impact during the third quarter was an increase in revenue and expense by $31.8 million, with no impact on operating income.
Third quarter adjusted EBITDA of $6.0 million decreased $31.2 million, versus the same period last year. Excluding the $9.6 and $27.4 million adjusted gain from the sale of company-owned salons during the current and prior year quarter, respectively, adjusted EBITDA loss of $3.6 million was $13.4 million unfavorable versus the same period last year. This was driven primarily by the elimination of adjusted EBITDA that had been generated in the prior year period from the 1,581 company-owned salons that were sold and converted to the Company’s asset-light franchise portfolio over the past twelve months, partially offset by significant reductions in general and administrative expense and marketing spend.




Hugh Sawyer, Chairman, President and Chief Executive Officer, commented, "Despite the challenges caused by the pandemic and the government-mandated hibernation of our salon portfolio, we continued to make meaningful progress in all areas of our strategy." Mr. Sawyer concluded, “We remain committed to our transformation to a fully-franchised model on an expeditious timetable, the removal of non-essential G&A and the deployment of value-enhancing technology.”

Third Quarter Segment Results
Franchise Salons
Three Months Ended March 31,Increase (Decrease)Nine Months Ended March 31,Increase (Decrease)
(Dollars in millions) (1)2020201920202019
Revenue
Product$15.3  $10.6  $4.7  $43.3  $31.3  $12.0  
Product sold to TBG mall locations—  3.7  (3.7) 2.0  16.5  (14.5) 
Total product15.3  14.3  1.0  45.3  47.8  (2.5) 
Royalties and fees8.7  22.8  (14.1) 66.1  67.8  (1.7) 
Franchise rental income31.8  —  31.8  96.9  —  96.9  
Total franchised salons revenue$55.8  $37.1  $18.7  $208.2  $115.6  $92.6  
Franchise Same-Store Sales Comps (2)(4.1)%(1.3)%(1.8)%0.4%
EBITDA, as Adjusted$11.5  $9.8  $1.7  $36.4  $28.1  $8.3  
   as a percent of revenue20.6%26.3%17.5%24.3%
as a percent of adjusted revenue (3)36.2%30.2%38.0%26.1%
Total Franchise Salons5,126  4,375  751  
as a percent of total Franchise and Company-owned salons73.9%56.4%
Total Franchisees955  900  55  
_______________________________________________________________________________
(1)Variances calculated on amounts shown in millions may result in rounding differences. 
(2)TBG is excluded from same-store sales in all periods.
(3)Adjusted revenue excludes non-margin revenue. See Non-GAAP reconciliation.

Third quarter Franchise revenue was $55.8 million, a $18.7 million, or 50.5% increase compared to the prior year quarter, and included franchise rental income of $31.8 million due to the adoption of the new lease accounting requirements. Royalties and fees were $8.7 million, a $14.1 million, or 61.8% decrease versus the same period last year. Royalties and fees decreased $14.9 million due to the one-time refunding of previously collected cooperative advertising fees due to the COVID-19 pandemic and government-mandated hibernation of salons. Product sales to franchisees of $15.3 million increased $1.0 million versus the same period last year driven primarily by increased franchise salon counts.
Franchise adjusted EBITDA of $11.5 million grew $1.7 million, or 17.3% year-over-year primarily driven by the increase in salon counts.






Company-Owned Salons
Three Months Ended March 31,Increase (Decrease)Nine Months Ended March 31,Increase (Decrease)
(Dollars in millions) (1)2020201920202019
Total Revenue$97.9  $221.2  $(123.3) $401.4  $705.3  $(303.9) 
Company-owned Same-Store Sales Comps(7.9)%(2.5)%(3.9)%(0.4)%
 Year-over-Year Ticket change2.6%3.6%2.8%4.4%
 Year-over-Year Transaction change(10.5)%(6.1)%(6.7)%(4.8)%
EBITDA, as Adjusted$(1.3) $17.2  $(18.5) $14.5  $66.1  $(51.6) 
   as a percent of revenue
(1.3)%7.8%3.6%9.4%
Total Company-owned salons 1,815  3,376  (1,561) 
as a percent of total Franchise and Company-owned salons26.1%43.6%
_______________________________________________________________________________
(1)Variances calculated on amounts shown in millions may result in rounding differences.

Third quarter revenue for the Company-owned salon segment decreased $123.3 million, or 55.7%, versus the prior year to $97.9 million. The year-over-year decline in revenue was driven by the decrease of a net 1,581 salons sold and converted to the Company's asset-light franchise portfolio over the past 12 months, the closure of a net 187 unprofitable salons over the past 12 months, the temporary closure of salons at the end of March due to the COVID-19 pandemic and a decline in company-owned same-store sales of 7.9%. The year-over-year decline in company-owned same store sales was driven by a 10.5% decrease in transactions, partially related to the COVID-19 pandemic, partially offset by a 2.6% increase in average ticket.
Third quarter adjusted EBITDA loss of $1.3 million decreased $18.5 million, or 107.4% versus the same period last year driven primarily by the elimination of EBITDA that had been generated in the prior year period from the 1,581 company-owned salons that were sold and converted to the Company's asset-light franchise portfolio over the past 12 months, the impacts of the COVID-19 pandemic and the decline in service and product margins, partially offset by a decrease in general and administrative expense and marketing spend.


Other Key Events

In January 2020, the Company announced reductions to general and administrative expenses that are expected to save approximately $19 million on an annualized basis.
Closure of 90 non-performing company-owned salons in the quarter which were at or near the end of their lease term.




In March 2020, the substantial majority of the Company's salons were closed due to government mandates as a result of the COVID-19 pandemic. Salons began to re-open as permitted by state and local guidance at the end of May. As of June 15, 2020, 3,934 of our franchise salons and 775 of our company-owned salons were open, representing approximately 68% of the Company's portfolio.
In March 2020, the Company decided to waive cooperative advertising fees and refund $14.9 million of contributions previously made to the fund in order to provide needed temporary support to its franchise owners, which benefited the Company's marketing spend by $1.5 million in the quarter.
In March 2020, the Company borrowed approximately $183 million under its unsecured revolving credit facility. The Company borrowed under the credit facility in order to increase its cash position and preserve financial flexibility in light of uncertainty resulting from the COVID-19 pandemic.
In May 2020, the Company successfully amended its $295 million revolving credit facility that expires in March 2023. The amendment, among other things, removes all prior financial covenants, including the net leverage ratio and fixed charge coverage ratio, and adds a minimum liquidity covenant. In addition, the amendment provides the Company's lenders security in the Company's assets. The amendment gives the Company flexibility to manage the business through its strategic transformation, as well as the uncertainty generated by the COVID-19 pandemic.
The Company continues to make meaningful progress on its previously disclosed effort to convert to a fully-franchised model. During the quarter, it sold and transferred 375 company-owned salons to its asset-light franchise portfolio. The Company expects that the economic uncertainty created by the COVID-19 pandemic may impact the number of salons to be sold, the pace of sales to franchisees and the proceeds from the sales. The Company is still committed to converting to a fully-franchise capital-light business.
The impact of the transactions closed in the quarter is as follows:
 Three Months Ended March 31,Increase (Decrease)Nine Months Ended March 31,Increase (Decrease)
2020201920202019
(Dollars in thousands)
Salons sold to franchisees375  245  130  1,363  502  861  
Cash proceeds received $18,502  $30,569  $(12,067) $87,916  $54,619  $33,297  
Gain on sale of venditions, excluding goodwill derecognition$9,628  $27,421  $(17,793) $50,841  $43,922  $6,919  
Non-cash goodwill derecognition(19,836) (15,932) (3,904) (72,601) (33,528) (39,073) 
(Loss) gain from sale of salon assets to franchisees, net$(10,208) $11,489  $(21,697) $(21,760) $10,394  $(32,154) 





Adoption of New Accounting Standard
On July 1, 2019, the Company adopted amended lease guidance. The guidance was adopted on a prospective basis and results in an increase in franchise revenue and franchise rent expense. There is no impact on operating income.
Non-GAAP reconciliations:
For GAAP to non-GAAP reconciliations, please refer to attached section titled "Non-GAAP Reconciliations." A complete reconciliation of reported earnings to adjusted earnings is included in this press release and is available on the Company’s website at www.regiscorp.com.
Earnings Webcast
Regis Corporation will host a conference call via webcast discussing third quarter results on June 18, 2020, at 9 a.m., Central time. Interested parties are invited to participate in the live webcast by logging on to www.regiscorp.com or participate via telephone by dialing (800) 458-4121 and entering access code 5153028. A replay of the presentation will be available later that day. The replay phone number is (888) 203-1112, access code 5153028.
About Regis Corporation
Regis Corporation (NYSE:RGS) is a leader in beauty salons and cosmetology education. As of March 31, 2020, the Company franchised, owned or held ownership interests in 7,026 worldwide locations. Regis’ franchised and corporate locations operate under concepts such as Supercuts®, SmartStyle®, Cost Cutters®, Roosters® and First Choice Haircutters®. Regis maintains an ownership interest in Empire Education Group in the U.S. For additional information about the Company, including a reconciliation of certain non-GAAP financial information and certain supplemental financial information, please visit the Investor Information section of the corporate website at www.regiscorp.com.

CONTACT: REGIS CORPORATION:
Kersten Zupfer
investorrelations@regiscorp.com





This press release contains or may contain “forward-looking statements” within the meaning of the federal securities laws, including statements concerning anticipated future events and expectations that are not historical facts. These forward-looking statements are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. The forward-looking statements in this document reflect management’s best judgment at the time they are made, but all such statements are subject to numerous risks and uncertainties, which could cause actual results to differ materially from those expressed in or implied by the statements herein. Such forward-looking statements are often identified herein by use of words including, but not limited to, “may,” “believe,” “project,” “forecast,” “expect,” “estimate,” “anticipate,” and “plan.” In addition, the following factors could affect the Company's actual results and cause such results to differ materially from those expressed in forward-looking statements. These factors include a potential material reduction in revenue from our company-owned and franchised salons as a result of the uncertain duration and severity of the COVID-19 pandemic, as well as the health of our stylists, customers and employees; the continued ability of the Company to implement its strategy, priorities and initiatives including the re-engineering of our corporate and field infrastructure; our franchisee's ability to attract, train and retain talented stylists; financial performance of our franchisees; acceleration of sale of salons to franchisees; if our capital investments in technology do not achieve appropriate returns; our ability to manage cyber threats and protect the security of potentially sensitive information about our guests, employees, vendors or Company information; the ability to operate or sell the salons transferred back from TBG; the outcome of the review by the administrator in TBG's insolvency proceedings in the United Kingdom; the ability of the Company to maintain a satisfactory relationship with Walmart; marketing efforts to drive traffic; changes in regulatory and statutory laws including increases in minimum wages; our ability to maintain and enhance the value of our brands; premature termination of agreements with our franchisees; reliance on information technology systems; reliance on external vendors; consumer shopping trends and changes in manufacturer distribution channels; competition within the personal hair care industry; changes in tax exposure; changes in healthcare; changes in interest rates and foreign currency exchange rates; failure to standardize operating processes across brands; financial performance of Empire Education Group; the continued ability of the Company to implement cost reduction initiatives; compliance with debt covenants and access to existing revolving credit facility; changes in economic conditions; changes in consumer tastes and fashion trends; exposure to uninsured or unidentified risks; reliance on our management team and other key personnel or other factors not listed above. Additional information concerning potential factors that could affect future financial results is set forth under Item 1A on Form 10-K. We undertake no obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. However, your attention is directed to any further disclosures made in our subsequent annual and periodic reports filed or furnished with the SEC on Forms 10-K, 10-Q and 8-K and Proxy Statements on Schedule 14A.




REGIS CORPORATION
CONDENSED CONSOLIDATED BALANCE SHEET (Unaudited)
(Dollars in thousands, except per share data)
 
 March 31,
2020
June 30,
2019
ASSETS  
Current assets:  
Cash and cash equivalents$241,037  $70,141  
Receivables, net27,602  30,143  
Inventories59,029  77,322  
Other current assets23,211  33,216  
Total current assets350,879  210,822  
Property and equipment, net65,880  78,090  
Goodwill226,666  345,718  
Other intangibles, net7,568  8,761  
Right of use asset861,569  —  
Other assets38,227  34,170  
Non-current assets held for sale—  5,276  
Total assets$1,550,789  $682,837  
LIABILITIES AND SHAREHOLDERS’ EQUITY  
Current liabilities:  
Accounts payable$39,120  $47,532  
Accrued expenses43,475  80,751  
Short-term lease liability149,482  —  
Total current liabilities232,077  128,283  
Long-term debt, net273,000  90,000  
Long-term lease liability727,245  —  
Long-term financing liabilities28,233  28,910  
Other non-current liabilities92,698  111,399  
Total liabilities1,353,253  358,592  
Commitments and contingencies
Shareholders’ equity:  
Common stock, $0.05 par value; issued and outstanding 35,566,206 and 36,869,249 common shares at March 31, 2020 and June 30, 2019, respectively
1,778  1,843  
Additional paid-in capital21,186  47,152  
Accumulated other comprehensive income6,998  9,342  
Retained earnings167,574  265,908  
Total shareholders’ equity197,536  324,245  
Total liabilities and shareholders’ equity$1,550,789  $682,837  





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REGIS CORPORATION
CONDENSED CONSOLIDATED STATEMENT OF OPERATIONS (Unaudited)
For The Three and Nine Months Ended March 31, 2020 and 2019
(Dollars and shares in thousands, except per share data amounts)
 Three Months Ended March 31,Nine Months Ended March 31,
 2020201920202019
Revenues:
Service$78,387  $181,809  $322,133  $580,076  
Product34,877  53,766  124,516  173,006  
Royalties and fees8,698  22,768  66,062  67,767  
Franchise rental income31,821  —  96,875  —  
Total revenue153,783  258,343  609,586  820,849  
Operating expenses:
Cost of service54,824  111,632  212,664  348,060  
Cost of product21,672  31,167  75,257  99,698  
Site operating expenses3,660  34,339  62,932  106,723  
General and administrative31,871  41,694  105,187  135,257  
Rent19,243  32,332  64,002  102,952  
Franchise rent expense31,821  —  96,875  —  
Depreciation and amortization10,359  8,630  27,486  27,732  
TBG mall location restructuring146  20,711  2,368  20,711  
Goodwill impairment44,529  —  44,529  —  
Total operating expenses218,125  280,505  691,300  841,133  
Operating loss(64,342) (22,162) (81,714) (20,284) 
Other (expense) income:
Interest expense(1,712) (1,354) (4,615) (3,432) 
(Loss) gain from sale of salon assets to franchisees, net(10,208) 11,489  (21,760) 10,394  
Interest income and other, net(1,329) 464  3,188  1,453  
Loss from continuing operations before income taxes(77,591) (11,563) (104,901) (11,869) 
Income tax benefit (expense)2,253  (3,248) 5,904  (2,988) 
Loss from continuing operations(75,338) (14,811) (98,997) (14,857) 
Income from discontinued operations, net of taxes301  178  753  6,027  
Net loss$(75,037) $(14,633) $(98,244) $(8,830) 
Net loss per share:
Basic and diluted:
Loss from continuing operations$(2.10) $(0.37) $(2.75) $(0.35) 
Income from discontinued operations0.01  0.00  0.02  0.14  
Net loss per share, basic and diluted (1)$(2.10) $(0.36) $(2.73) $(0.21) 
Weighted average common and common equivalent shares outstanding:
Basic and diluted35,815  40,314  35,958  42,900  
_______________________________________________________________________________
(1)Total is a recalculation; line items calculated individually may not sum to total due to rounding.

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REGIS CORPORATION
CONDENSED CONSOLIDATED STATEMENT OF CASH FLOWS (Unaudited)
For the Nine Months Ended March 31, 2020 and 2019
(Dollars in thousands)
 Nine Months Ended March 31,
 20202019
Cash flows from operating activities:  
Net loss$(98,244) $(8,830) 
Adjustments to reconcile net (loss) to net cash used in operating activities: 
Non-cash adjustments related to discontinued operations(967) (163) 
Depreciation and amortization23,635  24,727  
Deferred income taxes(6,590) (6,034) 
Gain from sale of company headquarters, net(2,513) —  
Loss (gain) from sale of salon assets to franchisees, net 21,760  (10,394) 
Non-cash TBG mall location restructuring charge—  20,711  
Goodwill impairment44,529  —  
Salon asset impairments3,851  3,005  
Stock-based compensation2,114  7,065  
Amortization of debt discount and financing costs206  206  
Other non-cash items affecting earnings(442) (492) 
Changes in operating assets and liabilities, excluding the effects of asset sales (38,360) (50,074) 
Net cash used in operating activities  (51,021) (20,273) 
Cash flows from investing activities: 
Capital expenditures(32,331) (23,160) 
Proceeds from sale of assets to franchisees 87,916  54,619  
Costs associated with sale of salon assets to franchisees(1,887) —  
Proceeds from company-owned life insurance policies—  24,617  
Proceeds from sale of company headquarters8,996  —  
Net cash provided by investing activities62,694  56,076  
Cash flows from financing activities: 
Borrowings on revolving credit facility213,000  —  
Repayments of revolving credit facility(30,000) —  
Repurchase of common stock(28,246) (105,364) 
Taxes paid for shares withheld(1,968) (2,447) 
Net proceeds from distribution center sale and leaseback transaction—  18,068  
Distribution center lease payments(677) —  
Net cash provided by (used in) financing activities152,109  (89,743) 
Effect of exchange rate changes on cash and cash equivalents(379)  
Increase (decrease) in cash, cash equivalents, and restricted cash 163,403  (53,935) 
Cash, cash equivalents and restricted cash: 
Beginning of period92,379  148,774  
End of period$255,782  $94,839  


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REGIS CORPORATION
Same-Store Sales

SYSTEM-WIDE SAME-STORE SALES (1):
For the Three Months Ended
March 31, 2020March 31, 2019
ServiceRetailTotalServiceRetailTotal
SmartStyle
(8.2)%(12.8)%(9.5)%1.3 %(1.3)%0.6 %
Supercuts
(3.1) (12.1) (3.7) (1.7) (9.2) (2.2) 
Signature Style
(4.6) (6.4) (4.8) (3.3) (7.9) (3.9) 
Total
(4.6)%(11.1)%(5.4)%(1.6)%(4.6)%(2.0)%
For the Nine Months Ended
March 31, 2020March 31, 2019
ServiceRetailTotalServiceRetailTotal
SmartStyle
(2.8)%(9.6)%(4.8)%2.2 %(1.2)%1.2 %
Supercuts
(0.8) (10.5) (1.4) 0.2  (6.2) (0.2) 
Signature Style
(2.1) (6.6) (2.7) (0.5) (4.1) (1.0) 
Total
(1.7)%(9.0)%(2.7)%0.4 %(3.0)%(0.1)%
_______________________________________________________________________________
(1)System-wide same-store sales are calculated as the total change in sales for system-wide franchise and company-owned locations for more than one year that were open on a specific day of the week during the current period and the corresponding prior period. Quarterly and year-to-date system-wide same-store sales are the sum of the system-wide same-store sales computed on a daily basis. Franchise salons that do not report daily sales are excluded from same-store sales. Locations relocated within a one-mile radius are included in same-store sales as they are considered to have been open in the prior period. System-wide same-store sales are calculated in local currencies to remove foreign currency fluctuations from the calculation. TBG salons were not a franchise location in fiscal year 2020 so by definition they are not included in system-wide same-store sales. TBG same-store sales are excluded from fiscal year 2019 same-store sales to be comparative to fiscal year 2020.







FRANCHISE SAME-STORE SALES (1):
For the Three Months Ended
March 31, 2020March 31, 2019
ServiceRetailTotalServiceRetailTotal
SmartStyle
(9.6)%(15.2)%(10.9)%(1.4)%(15.4)%(5.2)%
Supercuts
(2.9) (11.2) (3.3) (0.1) (8.9) (0.6) 
Signature Style
(3.3) (4.9) (3.5) (1.6) (6.6) (2.2) 
Total
(3.5)%(10.0)%(4.1)%(0.5)%(9.0)%(1.3)%
For the Nine Months Ended
March 31, 2020March 31, 2019
ServiceRetailTotalServiceRetailTotal
SmartStyle
(6.0)%(16.2)%(8.6)%0.1 %(16.6)%(4.7)%
Supercuts
(0.4) (9.6) (0.9) 1.3  (6.5) 0.8  
Signature Style
(1.0) (6.6) (1.7) 1.0  (4.6) 0.1  
Total
(0.9)%(10.1)%(1.8)%1.2 %(6.8)%0.4 %
_______________________________________________________________________________
(1)Franchise same-store sales are calculated as the total change in sales for salons that have been a franchise location for more than one year that were open on a specific day of the week during the current period and the corresponding prior period. Quarterly and year-to-date franchise same-store sales are the sum of the franchise same-store sales computed on a daily basis. Franchise salons that do not report daily sales are excluded from same-store sales. Locations relocated within a one-mile radius are included in same-store sales as they are considered to have been open in the prior period. Franchise same-store sales are calculated in local currencies to remove foreign currency fluctuations from the calculation. TBG salons were not a franchise location in fiscal year 2020 so by definition they are not included in system-wide same-store sales. TBG same-store sales are excluded from fiscal year 2019 same-store sales to be comparative to fiscal year 2020.

COMPANY-OWNED SAME-STORE SALES (2):
For the Three Months Ended
March 31, 2020March 31, 2019
ServiceRetailTotalServiceRetailTotal
SmartStyle
(7.7)%(12.2)%(9.0)%1.6 %— %1.1 %
Supercuts
(5.7) (17.9) (6.7) (5.2) (9.6) (5.6) 
Signature Style
(6.2) (8.7) (6.5) (4.3) (8.7) (4.7) 
Total
(6.9)%(11.9)%(7.9)%(2.4)%(3.0)%(2.5)%
For the Nine Months Ended
March 31, 2020March 31, 2019
ServiceRetailTotalServiceRetailTotal
SmartStyle
(2.0)%(8.3)%(3.8)%2.4 %(0.3)%1.6 %
Supercuts
(4.0) (14.5) (4.9) (1.7) (5.9) (2.1) 
Signature Style
(3.2) (6.6) (3.5) (1.3) (3.8) (1.5) 
Total
(2.8)%(8.3)%(3.9)%(0.1)%(1.7)%(0.4)%
_______________________________________________________________________________
(1)Company-owned same-store sales are calculated as the total change in sales for company-owned locations that were open on a specific day of the week during the current period and the corresponding prior period. Quarterly and year-to-date company-owned same-store sales are the sum of the company-owned same-store sales computed on a daily basis. Locations relocated within a one-mile radius are included in same-store sales as they are considered to have been open in the prior period. Company-owned same-store sales are calculated in local currencies to remove foreign currency fluctuations from the calculation.
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REGIS CORPORATION
System-Wide Location Counts
March 31, 2020June 30, 2019
FRANCHISE SALONS:
SmartStyle/Cost Cutters in Walmart Stores
1,219  615  
Supercuts
2,522  2,340  
Signature Style
1,215  766  
Total North American salons
4,956  3,721  
Total International Salons (1)
170  230  
Total Franchise Salons
5,126  3,951  
as a percent of total Franchise and Company-owned salons
73.9 %56.0 %
Total Franchisees955907
COMPANY-OWNED SALONS:
SmartStyle/Cost Cutters in Walmart Stores873  1,550  
Supercuts217  403  
Signature Style535  1,155  
Mall-based salons (2)
190  —  
Total Company-owned salons1,815  3,108  
as a percent of total Franchise and Company-owned salons26.1 %44.0 %
OWNERSHIP INTEREST LOCATIONS:
Equity ownership interest locations8586
Grand Total, System-wide7,0267,145
_______________________________________________________________________________
(1)Canadian and Puerto Rican salons are included in the North American salon totals.
(2)The mall-based salons were acquired from TBG on December 31, 2019. They are included in continuing operations under the Company-owned operating segment beginning January 1, 2020.


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Non-GAAP Reconciliations

We believe our presentation of non-GAAP operating (loss) income, net (loss) income, net (loss) income per diluted share, and other non-GAAP financial measures provides meaningful insight into our ongoing operating performance and an alternative perspective of our results of operations. Presentation of the non-GAAP measures allows investors to review our core ongoing operating performance from the same perspective as management and the Board of Directors. These non-GAAP financial measures provide investors an enhanced understanding of our operations, facilitate investors’ analyses and comparisons of our current and past results of operations and provide insight into the prospects of our future performance. We also believe the non-GAAP measures are useful to investors because they provide supplemental information research analysts frequently use to analyze financial performance.

The method we use to produce non-GAAP results is not in accordance with U.S. GAAP and may differ from methods used by other companies. These non-GAAP results should not be regarded as a substitute for corresponding U.S. GAAP measures but instead should be utilized as a supplemental measure of operating performance in evaluating our business. Non-GAAP measures do have limitations in that they do not reflect certain items that may have a material impact upon our reported financial results. As such, these non-GAAP measures should be viewed in conjunction with our financial statements prepared in accordance with U.S. GAAP.

Non-GAAP reconciling items for the three and nine months ended March 31, 2020 and 2019:
The following information is provided to give qualitative and quantitative information related to items impacting comparability. Items impacting comparability are not defined terms within U.S. GAAP. Therefore, our non-GAAP financial information may not be comparable to similarly titled measures reported by other companies. We determine which items to consider as “items impacting comparability” based on how management views our business, makes financial, operating and planning decisions and evaluates the Company’s ongoing performance. The following items have been excluded from our non-GAAP results:


Professional fees.
Severance expense.
Legal fees.
TBG restructuring.
Goodwill derecognition and impairment.
TBG discontinued operations.
Employee litigation reserve.
Corporate office transition.
CARES Act.
Tax asset valuation allowance.


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REGIS CORPORATION
Reconciliation of selected U.S. GAAP to non-GAAP financial measures
(Dollars in thousands, except per share data)
(Unaudited)
Reconciliation of U.S. GAAP operating (loss) income and U.S. GAAP net (loss) income to equivalent non-GAAP measures
Three Months Ended March 31,Nine Months Ended March 31,
U.S. GAAP financial line item
2020201920202019
U.S. GAAP revenue
$153,783  $258,343  $609,586  $820,849  
U.S. GAAP operating loss  $(64,342) $(22,162) $(81,714) $(20,284) 
Non-GAAP operating expense adjustments (1)
Professional feesGeneral and administrative(138) 1,579  223  5,629  
SeveranceGeneral and administrative5,136  515  8,053  3,305  
Legal feesGeneral and administrative—  —  —  439  
Corporate office transition
Rent515  —  919  —  
Employee litigation reserveSite operating expenses—  —  (600) —  
TBG restructuringTBG restructuring146  20,711  2,368  20,711  
Goodwill impairmentGoodwill impairment44,529  —  44,529  —  
Total non-GAAP operating expense adjustments50,188  22,805  55,492  30,084  
Non-GAAP operating (loss) income (1) $(14,154) $643  $(26,222) $9,800  
U.S. GAAP net loss  $(75,037) $(14,633) $(98,244) $(8,830) 
Non-GAAP net income adjustments:
Non-GAAP revenue adjustments—  —  —  —  
Non-GAAP operating expense adjustments50,188  22,805  55,492  30,084  
Corporate office transition
Interest income and other, net1,477  —  (2,513) —  
Goodwill derecognitionInterest income and other, net19,836  15,932  72,601  33,528  
Income tax impact on Non-GAAP adjustments (2)Income taxes(644) (8,522) (12,540) (13,995) 
TBG discontinued operations, net of income taxLoss from discontinued operations, net of tax(301) (178) (753) (6,027) 
Total non-GAAP net income adjustments
70,556  30,037  112,287  43,590  
Non-GAAP net (loss) income $(4,481) $15,404  $14,043  $34,760  
_______________________________________________________________________________
(1)Adjusted operating margins for the three months ended March 31, 2020 and 2019, were 9.2% and 0.2%, and were 4.3% and 1.2% for the nine months ended March 31, 2020 and 2019, respectively, and are calculated as non-GAAP operating (loss) income divided by U.S. GAAP revenue for each respective period.
(2)Based on projected statutory effective tax rate analyses, the non-GAAP tax provision was calculated to be approximately 22% for the three and nine months ended March 31, 2020 and 2019, for all non-GAAP operating expense adjustments. Included in the tax impact is a March 2020 adjustment of $14.7 million relating to the CARES Act, and an adjustment of $0.4 million relating to a Canadian deferred tax asset valuation allowance.

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REGIS CORPORATION
Reconciliation of selected U.S. GAAP to non-GAAP financial measures
(Dollars in thousands, except per share data)
(Unaudited)
Reconciliation of U.S. GAAP net loss per diluted share to non-GAAP net (loss) income per diluted share
Three Months Ended March 31,Nine Months Ended March 31,
2020201920202019
U.S. GAAP net loss per diluted share$(2.095) $(0.363) $(2.732) $(0.206) 
Professional fees (1) (0.003) 0.030  0.005  0.100  
Severance (1) 0.110  0.010  0.169  0.059  
Legal fees—  —  —  0.008  
Corporate office transition
0.043  —  (0.034) —  
Employee litigation reserve—  —  (0.013) —  
TBG restructuring0.003  0.390  0.050  0.368  
Goodwill derecognition (1) 0.424  0.300  1.526  0.596  
TBG discontinued operations, net of tax(0.008) (0.003) (0.020) (0.138) 
Goodwill impairment0.951  —  0.936  —  
CARES Act0.402  —  0.395  —  
Tax asset valuation0.012  —  0.012  —  
Impact of change in weighted average shares (3)
0.038  0.010  0.084  0.005  
Non-GAAP net (loss) income per diluted share (2)$(0.123) $0.373  $0.378  $0.792  
U.S. GAAP Weighted average shares - basic
35,815  40,314  35,958  42,900  
U.S. GAAP Weighted average shares - diluted
35,815  40,314  35,958  42,900  
Non-GAAP Weighted average shares - diluted (3) 
36,479  41,337  37,103  43,907  
_______________________________________________________________________________
(1)Based on projected statutory effective tax rate analyses, the non-GAAP tax provision was calculated to be approximately 22% for the three and nine months ended March 31, 2020 and 2019, for all non-GAAP operating expense adjustments.
(2)Total is a recalculation; line items calculated individually may not sum to total due to rounding.
(3)Non-GAAP net income per share reflects the weighted average shares associated with non-GAAP net income, which includes the dilutive effect of common stock equivalents. The earnings per share impact of the adjustments for the three and nine months ended March 31, 2020 included additional shares for common stock equivalents of 0.7 and 1.1 million, respectively. The impact of the adjustments described above result in the effect of the common stock equivalents to be dilutive to the non-GAAP net income per share.



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REGIS CORPORATION
Reconciliation of reported U.S. GAAP net income (loss) to adjusted EBITDA, a non-GAAP financial measure
(Dollars in thousands)
(Unaudited)

Adjusted EBITDA
EBITDA represents U.S. GAAP net (loss) income for the respective period excluding interest expense, income taxes and depreciation and amortization expense. The Company defines adjusted EBITDA, as EBITDA excluding identified items impacting comparability for each respective period. For the three and nine months ended March 31, 2020, the items impacting comparability consisted of the items identified in the non-GAAP reconciling items for the respective periods. The impacts of the income tax provision adjustments associated with the above items are already included in the U.S. GAAP reported net (loss) income to EBITDA reconciliation, therefore there is no adjustment needed for the reconciliation from EBITDA to adjusted EBITDA.
Three Months Ended March 31, 2020
Franchise
Company-owned
Corporate
Consolidated (1)
Consolidated reported net income (loss), as reported (U.S. GAAP)$11,082  $(55,604) $(30,515) $(75,037) 
Interest expense, as reported—  —  1,712  1,712  
Income taxes, as reported—  —  (2,253) (2,253) 
Depreciation and amortization, as reported292  9,799  268  10,359  
EBITDA (as defined above)$11,374  $(45,805) $(30,788) $(65,219) 
Professional fees—  —  (138) (138) 
Severance—  —  5,136  5,136  
TBG restructuring146  —  —  146  
Corporate office transition—  —  1,992  1,992  
Goodwill impairment, as reported—  44,529  —  44,529  
Goodwill derecognition—  —  19,836  19,836  
TBG discontinued operations, net of tax—  —  (301) (301) 
Adjusted EBITDA, non-GAAP financial measure$11,520  $(1,276) $(4,263) $5,981  

Three Months Ended March 31, 2019
Franchise
Company-owned
Corporate
Consolidated (1)
Consolidated reported net (loss) income, as reported (U.S. GAAP)$(11,180) $10,730  $(14,183) $(14,633) 
Interest expense, as reported—  —  1,354  1,354  
Income taxes, as reported—  —  3,248  3,248  
Depreciation and amortization, as reported240  6,519  1,871  8,630  
EBITDA (as defined above)$(10,940) $17,249  $(7,710) $(1,401) 
Professional fees—  —  1,579  1,579  
Severance—  —  515  515  
TBG restructuring20,711  —  —  20,711  
Goodwill derecognition—  —  15,932  15,932  
TBG discontinued operations, net of income tax—  —  (178) (178) 
Adjusted EBITDA, non-GAAP financial measure$9,771  $17,249  $10,138  $37,158  
_______________________________________________________________________________
(1)Consolidated EBITDA margins for the three months ended March 31, 2020 and 2019, were (42.4)% and (0.5)%, respectively, and are calculated as EBITDA (as defined above) divided by U.S. GAAP revenue for each respective period. Consolidated adjusted EBITDA margins for the three months ended March 31, 2020 and 2019 were 3.9% and 14.4%, respectively, and are calculated as adjusted EBITDA divided by U.S. GAAP revenue for each respective period.

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For the Nine Months Ended March 31, 2020
FranchiseCompany-ownedCorporateConsolidated (1)
Consolidated reported net income (loss), as reported (U.S. GAAP)$33,417  $(51,308) $(80,353) $(98,244) 
Interest expense, as reported—  —  4,615  4,615  
Income taxes, as reported—  —  (5,904) (5,904) 
Depreciation and amortization, as reported662  21,844  4,980  27,486  
EBITDA (as defined above)$34,079  $(29,464) $(76,662) $(72,047) 
Professional fees—  —  223  223  
Severance—  —  8,053  8,053  
Employee litigation reserve—  (600) —  (600) 
TBG restructuring2,368  —  —  2,368  
Corporate office transition—  —  (1,595) (1,595) 
Goodwill impairment, as reported—  44,529  —  44,529  
Goodwill derecognition—  —  72,601  72,601  
TBG discontinued operations—  —  (753) (753) 
Adjusted EBITDA, non-GAAP financial measure$36,447  $14,465  $1,867  $52,779  

For the Nine Months Ended March 31, 2019
FranchiseCompany-ownedCorporateConsolidated (1)
Consolidated reported net income (loss), as reported (U.S. GAAP)$6,780  $44,844  $(60,454) $(8,830) 
Interest expense, as reported—  —  3,432  3,432  
Income taxes, as reported—  —  2,988  2,988  
Depreciation and amortization, as reported613  21,304  5,815  27,732  
EBITDA (as defined above)$7,393  $66,148  $(48,219) $25,322  
Professional fees
—  —  5,629  5,629  
Severance
—  —  3,305  3,305  
Legal fees
—  —  439  439  
TBG restructuring20,711  —  —  20,711  
Goodwill derecognition—  —  33,528  33,528  
TBG discontinued operations—  —  (6,027) (6,027) 
Adjusted EBITDA, non-GAAP financial measure$28,104  $66,148  $(11,345) $82,907  
_______________________________________________________________________________
(1)Consolidated EBITDA margins for the nine months ended March 31, 2020 and 2019 were (11.8)% and 3.1%, respectively, and are calculated as EBITDA (as defined above) divided by U.S. GAAP revenue for each respective period. Consolidated adjusted EBITDA margins for the nine months ended March 31, 2020 and 2019, were 8.7% and 10.1%, respectively, and are calculated as adjusted EBITDA divided by adjusted U.S. GAAP revenue for each respective period.

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REGIS CORPORATION
Reconciliation of reported Franchise EBITDA as a percent of U.S. GAAP revenue
to EBITDA as a percent of adjusted revenue
(Dollars in thousands)
(Unaudited)


Three Months Ended March 31,
20202019
As Adjusted EBITDA$11,520  $9,771  
 U.S. GAAP revenue55,837  37,107  
As Adjusted EBITDA as a % of U.S. GAAP revenue20.6 %26.3 %
Non-margin revenue adjustments:
Franchise rental income(31,821) —  
Ad Fund revenue7,789  (8,429) 
TBG product sales—  3,700  
Adjusted revenue$31,805  $32,378  
As Adjusted EBITDA as a percent of adjusted revenue (1)36.2 %30.2 %

Nine Months Ended March 31,
20202019
As Adjusted EBITDA$36,447  $28,104  
 U.S. GAAP revenue208,224  115,553  
As Adjusted EBITDA as a % of U.S. GAAP revenue17.5 %24.3 %
Non-margin revenue adjustments:
Franchise rental income(96,875) —  
Ad Fund revenue(13,341) (24,272) 
TBG product sales(2,010) 16,500  
Adjusted revenue$95,998  $107,781  
As Adjusted EBITDA as a percent of adjusted revenue (1)38.0 %26.1 %
(1)Total is a recalculation; line items calculated individually may not sum to total due to rounding.


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