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EX-99.1 - EX-99.1 - AMERICAN EXPRESS COq419exhibit991.htm
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EXHIBIT 99.2
American Express Company(Preliminary)
Consolidated Statements of Income
(Millions, except percentages and per share amounts)
Q4'19Q3'19Q2'19Q1'19Q4'18YOY % changeYTD'19YTD'18YOY % change
Non-interest revenues
Discount revenue$6,829  $6,566  $6,577  $6,195  $6,457   $26,167  $24,721   
Net card fees1,077  1,033  988  944  897  20  4,042  3,441  17  
Other fees and commissions832  825  837  803  788   3,297  3,153   
Other343  362  362  363  300  14  1,430  1,360   
Total non-interest revenues9,081  8,786  8,764  8,305  8,442   34,936  32,675   
Interest income
Interest on loans2,934  2,885  2,764  2,725  2,674  10  11,308  9,941  14  
Interest and dividends on investment securities50  53  52  33  35  43  188  118  59  
Deposits with banks and other101  142  149  196  157  (36) 588  547   
Total interest income3,085  3,080  2,965  2,954  2,866   12,084  10,606  14  
Interest expense
Deposits353  401  406  399  377  (6) 1,559  1,287  21  
Long-term debt and other448  476  485  496  457  (2) 1,905  1,656  15  
Total interest expense801  877  891  895  834  (4) 3,464  2,943  18  
Net interest income2,284  2,203  2,074  2,059  2,032  12  8,620  7,663  12  
Total revenues net of interest expense11,365  10,989  10,838  10,364  10,474   43,556  40,338   
Provisions for losses
Charge card248  238  224  253  236   963  937   
Card Member loans730  604  603  525  679   2,462  2,266   
Other46  37  34  31  39  18  148  149  (1) 
Total provisions for losses1,024  879  861  809  954   3,573  3,352   
Total revenues net of interest expense after provisions for losses10,341  10,110  9,977  9,555  9,520   39,983  36,986   
Expenses
Marketing and business development1,950  1,818  1,773  1,573  1,820   7,114  6,470  10  
Card Member rewards2,722  2,614  2,652  2,451  2,516   10,439  9,696   
Card Member services551  558  563  550  495  11  2,222  1,777  25  
Salaries and employee benefits1,623  1,499  1,367  1,422  1,294  25  5,911  5,250  13  
Professional services594  491  512  494  671  (11) 2,091  2,125  (2) 
Occupancy and equipment599  544  517  508  540  11  2,168  2,033   
Other, net316  320  374  599  353  (10) 1,609  1,513   
Total expenses8,355  7,844  7,758  7,597  7,689   31,554  28,864   
Pretax income1,986  2,266  2,219  1,958  1,831   8,429  8,122   
Income tax provision (benefit)293  511  458  408  (179)  1,670  1,201  39  
Net income$1,693  $1,755  $1,761  $1,550  $2,010  (16) $6,759  $6,921  (2) 
Net income attributable to common shareholders (A)$1,661  $1,723  $1,729  $1,518  $1,975  (16) $6,631  $6,787  (2) 
Effective tax rate14.8 %22.6 %20.6 %20.8 %(9.8)%19.8 %14.8 %
Earnings Per Common Share
Basic
Net income attributable to common shareholders2.04  2.09  2.07  1.81  2.33  (12) 8.00  7.93   
Average common shares outstanding814  825  834  841  850  (4) 828  856  (3) 
Diluted
Net income attributable to common shareholders 2.03  2.08  2.07  1.80  2.32  (13) 7.99  7.91   
Average common shares outstanding816  827  836  843  852  (4) 830  859  (3) 
Cash dividends declared per common share 0.43  0.43  0.39  0.39  0.39  10  1.64  1.48  11  






























































See Appendix IV for footnote references.
1


American Express Company(Preliminary)
Consolidated Balance Sheets and Related Statistical Information 
(Billions, except percentages, per share amounts and where indicated) 

 Q4'19Q3'19Q2'19Q1'19Q4'18YOY % change
Assets      
Cash & cash equivalents$24  $24  $27  $33  $27  (11) 
Card Member receivables, less reserves57  56  58  56  55   
Card Member loans, less reserves85  81  81  79  80   
Investment securities     60  
Other (B)24  25  23  23  22   
Total assets$198  $194  $198  $197  $189   
Liabilities and Shareholders' Equity      
Customer deposits$73  $73  $73  $73  $70   
Short-term borrowings      
Long-term debt58  58  58  58  58  —  
Other (B)38  37  41  42  36   
Total liabilities175  171  175  175  167   
Shareholders' Equity23  23  23  22  22   
Total liabilities and shareholders' equity$198  $194  $198  $197  $189   
Return on average equity (C)29.6 %31.5 %31.6 %31.9 %33.5 %
Return on average common equity (C)31.2 %33.2 %33.4 %33.7 %35.6 %
Book value per common share (dollars)$26.51  $26.12  $25.84  $24.65  $24.45   



























See Appendix IV for footnote references.
2


American Express Company(Preliminary)
Consolidated Capital
 
 Q4'19Q3'19Q2'19Q1'19Q4'18
Shares Outstanding (in millions) 
Beginning of period821  832  837  847  854  
Repurchase of common shares(11) (11) (6) (12) (8) 
Net impact of employee benefit plans and others—  —   2.0   
End of period810  821  832  837  847  
Risk-Based Capital Ratios - Basel III ($ in billions) (D) 
Common Equity Tier 1/Risk Weighted Assets (RWA)10.7 %11.0 %11.0 %10.8 %11.0 %
Tier 111.6 %12.0 %12.0 %11.8 %12.0 %
Total13.2 %13.6 %13.6 %13.4 %13.6 %
Common Equity Tier 1$18.1  $18.0  $18.2  $17.4  $17.5  
Tier 1 Capital$19.6  $19.6  $19.8  $19.0  $19.1  
Tier 2 Capital$2.6  $2.6  $2.7  $2.6  $2.6  
Total Capital$22.2  $22.2  $22.5  $21.6  $21.7  
RWA$168.5  $163.4  $165.3  $161.3  $158.8  
Tier 1 Leverage10.2 %10.3 %10.5 %10.0 %10.4 %
Supplementary Leverage Ratio (SLR) (E)8.8 %8.8 %9.0 %8.6 %8.9 %
Average Total Assets to calculate the Tier 1 Leverage Ratio (F)$192.3  $190.4  $189.2  $189.4  $183.2  
Total Leverage Exposure to calculate SLR$223.9  $221.8  $220.7  $221.4  $214.4  






























See Appendix IV for footnote references.
3


American Express Company (Preliminary)
Selected Card Related Statistical Information  
(Billions, except percentages and where indicated)  

 Q4'19Q3'19Q2'19Q1'19Q4'18YOY % changeYTD'19YTD'18YOY % change
Billed business (G)
U.S.$216.8  $206.2  $209.2  $195.5  $205.1   $827.7  $777.6   
Outside the U.S.108.4  102.0  102.5  100.2  103.9   413.1  406.4   
Total$325.2  $308.2  $311.7  $295.7  $309.0   $1,240.8  $1,184.0   
Proprietary$281.6  $266.2  $269.4  $253.3  $264.4   $1,070.5  $1,002.6   
Global Network Services (GNS)43.6  42.0  42.3  42.4  44.6  (2) 170.3  181.4  (6) 
Total$325.2  $308.2  $311.7  $295.7  $309.0   $1,240.8  $1,184.0   
Cards-in-force (millions) (H)
U.S.54.7  54.3  54.0  54.1  53.7   54.7  53.7   
Outside the U.S.59.7  60.2  60.2  59.8  60.3  (1) 59.7  60.3  (1) 
Total114.4  114.5  114.2  113.9  114.0  —  114.4  114.0  —  
Proprietary70.3  69.9  69.7  69.7  69.1   70.3  69.1   
GNS44.1  44.6  44.5  44.2  44.9  (2) 44.1  44.9  (2) 
Total114.4  114.5  114.2  113.9  114.0  —  114.4  114.0  —  
Basic cards-in-force (millions) (H)
U.S.43.0  42.7  42.5  42.5  42.3   43.0  42.3   
Outside the U.S.50.0  50.3  50.3  49.9  50.3  (1) 50.0  50.3  (1) 
Total93.0  93.0  92.8  92.4  92.6  —  93.0  92.6  —  
Average proprietary basic Card Member spending (dollars)
U.S.$5,630  $5,366  $5,445  $5,082  $5,369   $21,515  $20,840   
Outside the U.S.$4,325  $4,027  $4,059  $3,927  $4,103   $16,351  $15,756   
Average$5,237  $4,964  $5,030  $4,741  $4,997   $19,972  $19,340   
Card Member loans
U.S.$76.0  $73.2  $72.6  $70.8  $72.0   $76.0  $72.0   
Outside the U.S.11.4  10.5  10.6  10.2  9.9  15  11.4  9.9  15  
Total$87.4  $83.7  $83.2  $81.0  $81.9   $87.4  $81.9   
Average discount rate (I)2.36 %2.39 %2.37 %2.37 %2.36 %2.37 %2.37 %
Average fee per card (dollars) (J)$61  $59  $57  $54  $52  17  $58  $51  14  



See Appendix IV for footnote references.
4


American Express Company(Preliminary)
Selected Credit Related Statistical Information
(Billions, except percentages and where indicated)

 Q4'19Q3'19Q2'19Q1'19Q4'18YOY % changeYTD'19YTD'18YOY % change
Worldwide Card Member loans         
Total loans$87.4  $83.7  $83.2  $81.0  $81.9   $87.4  $81.9   
Loss reserves (millions)
Beginning balance$2,232  $2,168  $2,121  $2,134  $1,937  15  $2,134  $1,706  25  
Provisions - principal, interest and fees730  604  603  525  679   2,462  2,266   
Net write-offs - principal less recoveries(493) (447) (463) (457) (399) 24  (1,860) (1,539) 21  
Net write-offs - interest and fees less recoveries(98) (91) (94) (92) (79) 24  (375) (304) 23  
Other (K)12  (2)  11  (4)  22    
Ending balance $2,383  $2,232  $2,168  $2,121  $2,134  12  $2,383  $2,134  12  
Ending reserves - principal$2,252  $2,112  $2,043  $1,999  $2,028  11  $2,252  $2,028  11  
Ending reserves - interest and fees$131  $120  $125  $122  $106  24  $131  $106  24  
% of loans2.7 %2.7 %2.6 %2.6 %2.6 %2.7 %2.6 %
% of past due 177 %176 %186 %178 %182 %177 %182 %
Average loans$85.2  $83.3  $81.9  $80.6  $79.4   $82.8  $75.8   
Net write-off rate (principal only) (L)2.3 %2.1 %2.3 %2.3 %2.0 %2.2 %2.0 %
Net write-off rate (principal, interest and fees) (L)2.8 %2.6 %2.7 %2.7 %2.4 %2.7 %2.4 %
30+ days past due as a % of total 1.5 %1.5 %1.4 %1.5 %1.4 %1.5 %1.4 %
Net interest income divided by average Card Member loans (M)10.7 %10.6 %10.1 %10.2 %10.2 %10.4 %10.1 % 
Net interest yield on average Card Member loans (M)11.3 %11.1 %10.8 %10.9 %10.7 %11.0 %10.7 % 
Worldwide Card Member receivables         
Total receivables$57.4  $56.6  $58.7  $56.8  $55.9   $57.4  $55.9   
Loss reserves (millions)
Beginning balance$615  $616  $608  $573  $544  13  $573  $521  10  
Provisions - principal and fees248  238  224  253  236   963  937   
Net write-offs - principal and fees less recoveries(243) (231) (210) (216) (198) 23  (900) (859)  
Other (K)(1) (8) (6) (2) (9) (89) (17) (26) (35) 
Ending balance$619  $615  $616  $608  $573   $619  $573   
% of receivables1.1 %1.1 %1.0 %1.1 %1.0 %1.1 %1.0 %
Net write-off rate, excluding Global Corporate Payments (GCP) (principal only) (L) 1.9 %1.8 %1.7 %1.8 %1.4 %1.8 %1.7 % 
Net write-off rate, excluding GCP (principal and fees) (L) 2.1 %2.0 %1.9 %2.0 %1.6 %2.0 %1.8 % 
30+ days past due as a % of total, excluding GCP1.4 %1.5 %1.4 %1.5 %1.4 %1.4 %1.4 % 
GCP Net loss ratio (as a % of charge volume) (N)0.08 %0.09 %0.07 %0.08 %0.11 %0.08 %0.11 % 
GCP 90+ days past billing as a % of total (N)0.8 %0.7 %0.7 %0.6 %0.7 %0.8 %0.7 % 

# - Denotes a variance of 100 percent or more.



See Appendix IV for footnote references.
5


American Express Company (Preliminary)
Selected Income Statement Information by Segment 
(Millions)   

Global Consumer Services Group
(GCSG)
Global Commercial Services
(GCS)
Global Merchant and Network Services
(GMNS)
Corporate and OtherConsolidated
Q3'19     
Non-interest revenues$4,182  $3,281  $1,599  $19  $9,081  
Interest income2,442  493   144  3,085  
Interest expense426  242  (77) 210  801  
Total revenues net of interest expense6,198  3,532  1,682  (47) 11,365  
Total provisions for losses781  235   —  1,024  
Total revenues net of interest expense after provisions for losses5,417  3,297  1,674  (47) 10,341  
Marketing, business development, rewards, Card Member services3,138  1,642  418  25  5,223  
Salaries and employee benefits and other operating expenses1,299  931  594  308  3,132  
Pretax income (loss)980  724  662  (380) 1,986  
Income tax provision (benefit)134  107  113  (61) 293  
Net income (loss)846  617  549  (319) 1,693  
Q3'18
Non-interest revenues$3,826  $3,087  $1,530  $(1) $8,442  
Interest income2,240  435   183  2,866  
Interest expense441  234  (89) 248  834  
Total revenues net of interest expense5,625  3,288  1,627  (66) 10,474  
Total provisions for losses726  223   (1) 954  
Total revenues net of interest expense after provisions for losses4,899  3,065  1,621  (65) 9,520  
Marketing, business development, rewards, Card Member services2,922  1,528  375   4,831  
Salaries and employee benefits and other operating expenses1,250  839  620  149  2,858  
Pretax income (loss)727  698  626  (220) 1,831  
Income tax provision (benefit)25  74  125  (403) (179) 
Net income (loss)702  624  501  183  2,010  
YOY % change
Non-interest revenues     
Interest income 13  (25) (21)  
Interest expense(3)  (13) (15) (4) 
Total revenues net of interest expense10    (29)  
Total provisions for losses  33    
Total revenues net of interest expense after provisions for losses11    (28)  
Marketing, business development, rewards, Card Member services  11    
Salaries and employee benefits and other operating expenses 11  (4)  10  
Pretax income (loss)35    73   
Income tax provision (benefit) 45  (10) (85)  
Net income (loss)21  (1) 10   (16) 

# - Denotes a variance of 100 percent or more.


See Appendix IV for footnote references.
6


American Express Company(Preliminary)
Billed Business Growth Trend 

 YOY % change
 ReportedFX-Adjusted (O)ReportedFX-Adjusted (O)
 Q4'19Q3'19Q2'19Q1'19Q4'18Q4'19Q3'19Q2'19Q1'19Q4'18YTD'19YTD'19
Worldwide            
Proprietary consumer8%  9%  8%  7%  10%  8%  10%  10%  9%  11%  8%  9%  
Proprietary commercial         10    
Proprietary         10    
GNS(2) (6) (7) (10) (9) (1) (2) (2) (4) (4) (6) (2) 
Total            
Airline-related volume (7% of Q4'19 Worldwide Total) —            
U.S.            
Proprietary consumer     n/an/an/an/an/a n/a
Proprietary commercial     n/an/an/an/an/a n/a
Proprietary     n/an/an/an/an/a n/a
Total     n/an/an/an/an/a n/a
T&E-related volume (24% of Q4'19 U.S. Total)     n/an/an/an/an/a n/a
Non-T&E-related volume (76% of Q4'19 U.S. Total)     n/an/an/an/an/a n/a
Airline-related volume (6% of Q4'19 U.S. Total)     n/an/an/an/an/a n/a
Outside the U.S.            
Proprietary consumer11  10  10   11  11  14  15  16  17  10  14  
Proprietary commercial    10   12  12  13  16   11  
Proprietary10     11  10  13  14  15  17   13  
Total   (1)         
Japan, Asia Pacific & Australia billed business   (2)         
Latin America & Canada billed business      11  12  11  11   10  
Europe, Middle East & Africa billed business  —  (2)         


See Appendix IV for footnote references.
7


Global Consumer Services Group (Preliminary)
Selected Income Statement and Statistical Information
(Millions, except percentages)

 Q3'19Q2'19Q1'19Q4'18Q3'18YOY % changeYTD'19YTD'18YOY % change
Non-interest revenues$4,182  $4,048  $4,001  $3,741  $3,826   $15,972  $14,675   
Interest income2,442  2,402  2,297  2,272  2,240   9,413  8,323  13  
Interest expense426  457  464  459  441  (3) 1,806  1,542  17  
Net interest income2,016  1,945  1,833  1,813  1,799  12  7,607  6,781  12  
Total revenues net of interest expense6,198  5,993  5,834  5,554  5,625  10  23,579  21,456  10  
Total provisions for losses781  653  650  552  726   2,636  2,430   
Total revenues net of interest expense after provisions for losses5,417  5,340  5,184  5,002  4,899  11  20,943  19,026  10  
Expenses
Marketing, business development, rewards, Card Member services3,138  3,038  3,062  2,785  2,922   12,023  10,774  12  
Salaries and employee benefits and other operating expenses1,299  1,214  1,206  1,177  1,250   4,896  4,538   
Total expenses4,437  4,252  4,268  3,962  4,172   16,919  15,312  10  
Pretax segment income980  1,088  916  1,040  727  35  4,024  3,714   
Income tax provision134  231  178  219  25   762  637  20  
Segment income$846  $857  $738  $821  $702  21  $3,262  $3,077   
Effective tax rate13.7 %21.2 %19.4 %21.1 %3.4 %18.9 %17.2 %
(Billions, except percentages and where indicated)
Proprietary billed business (G)
U.S.$105.9  $99.9  $100.9  $92.1  $99.1   $398.8  $371.1   
Outside the U.S.$41.8  $38.3  $38.0  $35.9  $37.5  11  $154.0  $140.3  10  
Total$147.7  $138.2  $138.9  $128.0  $136.6   $552.8  $511.4   
Proprietary cards-in-force (millions) (H)
U.S.37.9  37.7  37.6  38.0  37.7   37.9  37.7   
Outside the U.S.17.5  17.4  17.4  17.1  16.8   17.5  16.8   
Total55.4  55.1  55.0  55.1  54.5   55.4  54.5   
Proprietary basic cards-in-force (millions) (H)
U.S.26.9  26.8  26.8  27.1  27.0  —  26.9  27.0  —  
Outside the U.S.12.1  12.0  12.0  11.9  11.6   12.1  11.6   
Total39.0  38.8  38.8  39.0  38.6   39.0  38.6   
Average proprietary basic Card Member spending (dollars)
U.S$3,945  $3,719  $3,743  $3,402  $3,693   $14,801  $14,161   
Outside the U.S.$3,457  $3,189  $3,173  $3,052  $3,240   $12,884  $12,348   
Average$3,794  $3,555  $3,567  $3,296  $3,556   $14,212  $13,613   
Segment assets (P)$106.3  $99.4  $102.1  $98.5  $102.4   $106.3  $102.4   
Card Member loans
Total loans
U.S.$62.4  $59.7  $59.5  $58.0  $59.9   $62.4  $59.9   
Outside the U.S.$10.9  $10.1  $10.2  $9.9  $9.6  14  $10.9  $9.6  14  
Total$73.3  $69.8  $69.7  $67.9  $69.5   $73.3  $69.5   
Average loans
U.S.$60.6  $59.7  $58.8  $58.3  $57.8   $59.4  $55.1   
Outside the U.S.$10.5  $10.0  $9.9  $9.7  $9.3  13  $10.0  $8.9  12  
Total$71.1  $69.7  $68.7  $68.0  $67.1   $69.4  $64.0   
Lending Credit Metrics
U.S.         
Net write-off rate (principal only) (L)2.4 %2.2 %2.3 %2.4 %2.1 %2.3 %2.1 % 
Net write-off rate (principal, interest and fees) (L)2.9 %2.6 %2.8 %2.8 %2.5 %2.8 %2.5 % 
30+ days past due as a % of total1.6 %1.5 %1.4 %1.5 %1.4 %1.6 %1.4 % 
Outside the U.S. 
Net write-off rate (principal only) (L)2.5 %2.4 %2.4 %2.2 %2.0 %2.4 %2.1 % 
Net write-off rate (principal, interest and fees) (L)3.0 %3.0 %3.0 %2.8 %2.5 %2.9 %2.6 % 
30+ days past due as a % of total1.8 %1.7 %1.7 %1.7 %1.6 %1.8 %1.6 % 
Total 
Net write-off rate (principal only) (L)2.4 %2.2 %2.4 %2.3 %2.1 %2.3 %2.1 % 
Net write-off rate (principal, interest and fees) (L)2.9 %2.7 %2.8 %2.8 %2.5 %2.8 %2.5 % 
30+ days past due as a % of total1.6 %1.6 %1.4 %1.5 %1.5 %1.6 %1.5 % 
Net interest income divided by average Card Member loans (M)11.3 %11.2 %10.7 %10.7 %10.7 %11.0 %10.6 % 
Net interest yield on average Card Member loans (M)
U.S.11.4 %11.2 %10.8 %11.0 %10.8 %11.1 %10.7 % 
Outside the U.S.11.6 %11.2 %10.9 %11.1 %10.5 %11.2 %10.6 % 
Total11.4 %11.2 %10.9 %11.0 %10.8 %11.1 %10.7 % 
Card Member receivables
U.S.$14.2  $12.9  $13.1  $12.7  $13.7   $14.2  $13.7   
Outside the U.S.$8.6  $7.8  $8.1  $7.2  $7.8  10  $8.6  $7.8  10  
Total receivables$22.8  $20.7  $21.2  $19.9  $21.5   $22.8  $21.5   
Charge Credit Metrics         
U.S.         
Net write-off rate (principal only) (L)1.7 %1.3 %1.3 %1.4 %1.2 %1.4 %1.3 % 
Net write-off rate (principal and fees) (L)1.8 %1.4 %1.4 %1.6 %1.4 %1.6 %1.5 % 
30+ days past due as a % of total1.2 %1.3 %1.2 %1.2 %1.1 %1.2 %1.1 % 
Outside the U.S. 
Net write-off rate (principal only) (L)2.2 %2.4 %2.2 %2.2 %2.0 %2.2 %2.1 % 
Net write-off rate (principal and fees) (L)2.4 %2.6 %2.3 %2.4 %2.1 %2.4 %2.3 % 
30+ days past due as a % of total1.3 %1.4 %1.4 %1.5 %1.3 %1.3 %1.3 % 
Total 
Net write-off rate (principal only) (L)1.9 %1.7 %1.6 %1.7 %1.5 %1.7 %1.6 % 
Net write-off rate (principal and fees) (L)2.0 %1.9 %1.8 %1.9 %1.6 %1.9 %1.8 % 
30+ days past due as a % of total1.2 %1.4 %1.3 %1.3 %1.2 %1.2 %1.2 % 









See Appendix IV for footnote references.
8


Global Commercial Services
(Preliminary)

Selected Income Statement and Statistical Information
(Millions, except percentages)
 Q3'19Q2'19Q1'19Q4'18Q3'18YOY % changeYTD'19YTD'18YOY % change
Non-interest revenues$3,281  $3,155  $3,167  $3,020  $3,087   $12,623  $11,882   
Interest income493  485  468  454  435  13  1,900  1,621  17  
Interest expense242  255  257  241  234   995  827  20  
Net interest income251  230  211  213  201  25  905  794  14  
Total revenues net of interest expense3,532  3,385  3,378  3,233  3,288   13,528  12,676   
Total provisions for losses235  222  206  254  223   917  899   
Total revenues net of interest expense after provisions for losses3,297  3,163  3,172  2,979  3,065   12,611  11,777   
Expenses
Marketing, business development, rewards, Card Member services1,642  1,564  1,565  1,470  1,528   6,241  5,853   
Salaries and employee benefits and other operating expenses931  806  801  766  839  11  3,304  3,029   
Total expenses2,573  2,370  2,366  2,236  2,367   9,545  8,882   
Pretax segment income724  793  806  743  698   3,066  2,895   
Income tax provision107  164  162  157  74  45  590  555   
Segment income617  629  644  586  624  (1) 2,476  2,340   
Effective tax rate14.8 %20.7 %20.1 %21.1 %10.6 %19.2 %19.2 %
(Billions, except percentages and where indicated)
Proprietary billed business (G)$133.0  $127.3  $129.6  $123.4  $126.9   $513.3  $486.2   
Proprietary cards-in-force (millions) (H)14.9  14.8  14.7  14.6  14.5   14.9  14.5   
Average Card Member spending (dollars)$8,956  $8,627  $8,866  $8,463  $8,757   $34,905  $34,058   
Segment assets (P)52.8  $53.7  $55.0  $54.0  $51.3   $52.8  $51.3   
Card Member loans$14.1  $13.9  $13.5  $13.1  $12.4  14  $14.1  $12.4  14  
Card Member receivables$34.6  $35.9  $37.5  $36.9  $34.4   $34.6  $34.4   
Card Member loans
Total loans - Global Small Business Services (GSBS)$14.1  $13.8  $13.4  $13.0  $12.4  14  $14.1  $12.4  14  
30+ days past due as a % of total - GSBS1.3 %1.3 %1.3 %1.3 %1.3 %1.3 %1.3 %
Average loans - GSBS$14.0  $13.6  $13.2  $12.6  $12.3  14  $13.3  $11.7  14  
Net write-off rate (principal only) - GSBS (L)2.0 %1.8 %1.8 %1.8 %1.6 %1.9 %1.7 %
Net write-off rate (principal, interest and fees) - GSBS (L)2.3 %2.1 %2.1 %2.1 %1.9 %2.2 %2.0 %
Net interest income divided by average Card Member loans (M)7.1 %6.8 %6.4 %6.8 %6.5 %6.8 %6.7 %
Net interest yield on average Card Member loans (M)10.4 %10.5 %10.4 %10.8 %10.5 %10.5 %10.5 %
Card Member receivables
Total receivables - GCP (N)$17.2  $18.5  $19.7  $19.6  $17.7  (3) $17.2  $17.7  (3) 
90+ days past billing as a % of total - GCP (N)0.8 %0.7 %0.7 %0.6 %0.7 %0.8 %0.7 %
Net loss ratio (as a % of charge volume) - GCP (N)0.1 %0.1 %0.1 %0.1 %0.1 %0.1 %0.1 %
Total receivables - GSBS$17.4  $17.4  $17.8  $17.3  $16.7   $17.4  $16.7   
30+ days past due as a % of total - GSBS1.7 %1.7 %1.6 %1.6 %1.6 %1.7 %1.6 %
Net write-off rate (principal only) - GSBS (L)2.0 %1.9 %1.8 %1.9 %1.4 %1.9 %1.7 %
Net write-off rate (principal and fees) - GSBS (L)2.2 %2.1 %2.0 %2.1 %1.6 %2.1 %2.0 %




See Appendix IV for footnote references.
9


Global Merchant and Network Services (Preliminary)
Selected Income Statement and Statistical Information              
(Millions, except percentages)                  

 Q3'19Q2'19Q1'19Q4'18Q3'18YOY % changeYTD'19YTD'18YOY % change
Non-interest revenues$1,599  $1,563  $1,565  $1,525  $1,530   $6,252  $6,069   
Interest income     (25) 28  30  (7) 
Interest expense(77) (94) (101) (93) (89) (13) (365) (294) 24  
Net interest income83  100  108  102  97  (14) 393  324  21  
Total revenues net of interest expense1,682  1,663  1,673  1,627  1,627   6,645  6,393   
Total provisions for losses     33  20  22  (9) 
Total revenues net of interest expense after provisions for losses1,674  1,659  1,669  1,623  1,621   6,625  6,371   
Expenses
Marketing, business development, rewards, Card Member services418  367  337  305  375  11  1,427  1,250  14  
Salaries and employee benefits and other operating expenses594  488  486  482  620  (4) 2,050  2,277  (10) 
Total expenses1,012  855  823  787  995   3,477  3,527  (1) 
Pretax segment income662  804  846  836  626   3,148  2,844  11  
Income tax provision113  204  214  205  125  (10) 736  704   
Segment income$549  $600  $632  $631  $501  10  $2,412  $2,140  13  
Effective tax rate17.1 %25.4 %25.3 %24.5 %20.0 %23.4 %24.8 %
(Billions)         
Segment assets (P)$17.5  $17.2  $22.2  $22.1  $15.5  13  $17.5  $15.5  13  

























See Appendix IV for footnote references.
10


American Express Company(Preliminary)
Appendix I 
Components of Return on Average Equity (ROE) and Return on Average Common Equity (ROCE)
(Millions, except percentages) 

 For the Twelve Months Ended
Sep 30,
2019
Jun 30,
2019
Mar 31,
2019
Dec 31,
2018
Sep 30,
2018
ROE     
Net income$6,759  $7,076  $6,975  $6,837  $6,921  
Average shareholders' equity$22,812  $22,473  $22,073  $21,455  $20,650  
Return on average equity (C)29.6 %31.5 %31.6 %31.9 %33.5 %
Reconciliation of ROCE     
Net income$6,759  $7,076  $6,975  $6,837  $6,921  
Preferred shares dividends and related accretion81  80  79  80  80  
Earnings allocated to participating share awards and other47  51  53  52  54  
Net income attributable to common shareholders$6,631  $6,945  $6,843  $6,705  $6,787  
Average shareholders' equity$22,812  $22,473  $22,073  $21,455  $20,650  
Average preferred shares1,584  1,584  1,584  1,584  1,584  
Average common shareholders' equity$21,228  $20,889  $20,489  $19,871  $19,066  
Return on average common equity (C)31.2 %33.2 %33.4 %33.7 %35.6 %


See Appendix IV for footnote references.
11


American Express Company (Preliminary)
Appendix II  
Net Interest Yield on Average Card Member Loans  
(Millions, except percentages and where indicated)  

 Q3'19Q2'19Q1'19Q4'18Q3'18YTD'19YTD'18
Consolidated       
Net interest income$2,284  $2,203  $2,074  $2,059  $2,032  $8,620  $7,663  
Exclude:
Interest expense not attributable to the Company's Card Member loan portfolio (Q)404  436  439  453  405  1,732  1,456  
Interest income not attributable to the Company's Card Member loan portfolio (R)(271) (308) (312) (335) (287) (1,226) (1,010) 
Adjusted net interest income (S)$2,417  $2,331  $2,201  $2,177  $2,150  $9,126  $8,109  
Average Card Member loans (billions)$85.2  $83.3  $81.9  $80.6  $79.4  $82.8  $75.8  
Net interest income divided by average Card Member loans (T)10.7 %10.6 %10.1 %10.2 %10.2 %10.4 %10.1 %
Net interest yield on average Card Member loans (U)11.3 %11.1 %10.8 %10.9 %10.7 %11.0 %10.7 %
Global Consumer Services Group       
U.S.       
Net interest income$1,730  $1,681  $1,581  $1,565  $1,571  $6,557  $5,895  
Exclude:
Interest expense not attributable to the Company's Card Member loan portfolio (Q)69  63  60  65  57  257  202  
Interest income not attributable to the Company's Card Member loan portfolio (R)(58) (56) (52) (53) (51) (219) (178) 
Adjusted net interest income (S)$1,741  $1,688  $1,589  $1,577  $1,577  $6,595  $5,919  
Average Card Member loans (billions)$60.6  $59.7  $58.8  $58.3  $57.8  $59.4  $55.1  
Net interest income divided by average Card Member loans (T)11.4 %11.3 %10.8 %10.7 %10.9 %11.0 %10.7 %
Net interest yield on average Card Member loans (U)11.4 %11.2 %10.8 %11.0 %10.8 %11.1 %10.7 %
Outside the U.S.       
Net interest income$286  $264  $252  $248  $228  $1,050  $886  
Exclude:
Interest expense not attributable to the Company's Card Member loan portfolio (Q)23  22  21  19  18  85  70  
Interest income not attributable to the Company's Card Member loan portfolio (R)(4) (4) (4) (3)  (15) (8) 
Adjusted net interest income (S)$305  $282  $269  $264  $246  $1,120  $948  
Average Card Member loans (billions)$10.5  $10.0  $9.9  $9.7  $9.3  $10.0  $8.9  
Net interest income divided by average Card Member loans (T)10.9 %10.6 %10.2 %10.2 %9.8 %10.5 %10.0 %
Net interest yield on average Card Member loans (U)11.6 %11.2 %10.9 %11.1 %10.5 %11.2 %10.6 %
Total       
Net interest income$2,016  $1,945  $1,833  $1,813  $1,799  $7,607  $6,781  
Exclude:
Interest expense not attributable to the Company's Card Member loan portfolio (Q)92  85  81  84  75  342  272  
Interest income not attributable to the Company's Card Member loan portfolio (R)(62) (60) (56) (56) (51) (234) (186) 
Adjusted net interest income (S)$2,046  $1,970  $1,858  $1,841  $1,823  $7,715  $6,867  
Average Card Member loans (billions)$71.1  $69.7  $68.7  $68.0  $67.1  $69.4  $64.0  
Net interest income divided by average Card Member loans (T)11.3 %11.2 %10.7 %10.7 %10.7 %11.0 %10.6 %
Net interest yield on average Card Member loans (U)11.4 %11.2 %10.9 %11.0 %10.8 %11.1 %10.7 %
Global Commercial Services       
Net interest income$251  $230  $211  $213  $201  $905  $794  
Exclude:
Interest expense not attributable to the Company's Card Member loan portfolio (Q)179  186  187  175  170  727  609  
Interest income not attributable to the Company's Card Member loan portfolio (R)(59) (55) (55) (52) (44) (221) (161) 
Adjusted net interest income (S)$371  $361  $343  $336  $327  $1,411  $1,242  
Average Card Member loans (billions)$14.1  $13.6  $13.2  $12.6  $12.4  $13.4  $11.8  
Net interest income divided by average Card Member loans (T)7.1 %6.8 %6.4 %6.8 %6.5 %6.8 %6.7 %
Net interest yield on average Card Member loans (U)10.4 %10.5 %10.4 %10.8 %10.5 %10.5 %10.5 %













































See Appendix IV for footnote references.
12


American Express Company(Preliminary)
Appendix III  
Reconciliations of Adjustments  

 Q4'19Q4'18YOY % ChangeYTD'19YTD'18YOY % Change
Diluted earnings per common share$2.03  $2.32  (13) $7.99  $7.91   
Q4'18 discrete tax impacts (V)—  (0.58) —  (0.58) 
Q1'19 litigation-related charge (pre-tax)—  —  0.27  —   
Q1'19 Tax impact of litigation-related charge—  —  (0.06) —   
Total impact of adjustments—  (0.58) 0.21  (0.58)  
Adjusted diluted earnings per common share$2.03  $1.74  17  $8.20  $7.33  12  


See Appendix IV for footnote references.
13


Appendix IV
(Preliminary)

All Information in the preceding tables is presented on a basis prepared in conformity with accounting principles generally accepted in the United States of America (GAAP), unless otherwise indicated. Certain reclassifications of prior period amounts have been made to conform to the current period presentation.
(A)Represents net income, less (i) earnings allocated to participating share awards of $12 million, $11 million, $13 million, $11 million and $16 million in Q4'19, Q3'19, Q2'19, Q1'19 and Q4'18, respectively; and (ii) dividends on preferred shares of $20 million, $21 million, $19 million, $21 million and $19 million in Q4'19, Q3'19, Q2'19, Q1'19 and Q4'18, respectively.
(B)Within assets, "other" includes the following items as presented in the Company’s Consolidated Balance Sheets: Other loans (including merchant financing loans), Premises and equipment and Other assets; and within liabilities, "other" includes the following items: Accounts payable and Other liabilities.
(C)Return on average equity and return on average common equity are calculated by dividing one year period net income/net income attributable to common shareholders by one year average total shareholders’ equity/average common shareholders' equity, respectively. Refer to Appendix I for components of return on average equity and return on average common equity.
(D)Current ratios represent preliminary estimates as of the date of the Fourth Quarter 2019 Earnings Release and may be revised in the Company’s 2019 Form 10-K for the period ended December 31, 2019.
(E)Supplementary Leverage Ratio is calculated by dividing Tier 1 capital by total leverage exposure under Basel III. Leverage exposure, which reflects average total consolidated assets with adjustments for Tier 1 capital deductions, average off-balance sheet derivatives exposures, securities purchased under agreements to resell and credit equivalents of undrawn commitments that are both conditionally and unconditionally cancellable.
(F)Presented for the purpose of calculating the Tier 1 Leverage Ratio.
(G)Billed business represents transaction volumes (including cash advances) on cards and other payment products issued by American Express (proprietary billed business) and cards issued under network partnership agreements with banks and other institutions, including joint ventures (GNS billed business). In-store spending activity within GNS retail cobrand portfolios, from which we earn no revenue, is not included in billed business. Billed business is reported as United States or outside the United States based on the location of the issuer.
(H)Cards-in-force represents the number of cards that are issued and outstanding by American Express (proprietary cards-in-force) and cards issued and outstanding under network partnership agreements with banks and other institutions, including joint ventures (GNS cards-in-force) except for GNS retail cobrand cards that have no out of store spend activity during the prior 12 months. Basic cards-in-force excludes supplemental cards issued on consumer accounts.
(I)Average discount rate calculation is generally designed to reflect the average pricing at all merchants accepting American Express cards and represents the percentage of proprietary and GNS billed business retained by the Company from merchants it acquires, or from merchants acquired by third parties on its behalf, net of amounts retained by such third parties.
(J)Average fee per card is computed based on proprietary net card fees divided by average proprietary total cards-in-force.
(K)Other includes foreign currency impact on balance sheet re-measurement and translation.
(L)The Company presents a net write-off rate based on principal losses only (i.e., excluding interest and/or fees) to be consistent with industry convention. In addition, as the Company's practice is to include uncollectible interest and/or fees as part of its total provision for losses, a net write-off rate including principal, interest and/or fees is also presented.
(M)See Appendix II for calculations of net interest yield on average Card Member loans, a non-GAAP measure, and net interest income divided by average Card Member loans, a GAAP measure, and the Company's rationale for presenting net interest yield on average Card Member loans (refer to Footnotes "T" and "U").
(N)GCP reflects global, large and middle market corporate accounts. GCP delinquency data for periods other than 90+ days past billing is not available due to system constraints. GCP Net loss ratio represents the ratio of GCP charge card write-offs, consisting of principal (resulting from authorized transactions) and fee components, less recoveries, on Card Member receivables expressed as a percentage of gross amounts billed to corporate Card Members.
(O)FX-adjusted information assumes a constant exchange rate between the periods being compared for purposes of currency translation into U.S. dollars (i.e., assumes the foreign exchange rates used to determine results for Q4'19 apply to the period(s) against which such results are being compared). The Company believes the presentation of information on an FX-adjusted basis is helpful to investors by making it easier to compare the Company's performance in one period to that of another period without the variability caused by fluctuations in currency exchange rates.
(P)Effective Q1'19, we moved intercompany assets and liabilities, previously recorded in the operating segments, to Corporate and Other. Prior period amounts have been revised to conform to the current period presentation.
(Q)Primarily represents interest expense attributable to maintaining our corporate liquidity pool and funding Card Member receivables.
(R)Primarily represents interest income attributable to Other loans, interest-bearing deposits and the fixed income investment portfolios.
(S)Adjusted net interest income is a non-GAAP measure that represents net interest income attributable to our Card Member loans (which includes, on a GAAP basis, interest that is deemed uncollectible), excluding the impact of interest expense and interest income not attributable to our Card Member loans. The Company believes adjusted net interest income is useful to investors because it represents the interest expense and interest income attributable to our Card Member loan portfolio and is a component of net interest yield on average Card Member loans, which provides a measure of profitability of our Card Member loan portfolio.
(T)Net interest income divided by average Card Member loans, computed on an annualized basis, a GAAP measure, includes elements of total interest income and total interest expense that are not attributable to the Card Member loan portfolio, and thus is not representative of net interest yield on average Card Member loans.
(U)Net interest yield on average Card Member loans is a non-GAAP measure that is computed by dividing adjusted net interest income by average Card Member loans, computed on an annualized basis. Reserves and net write-offs related to uncollectible interest are recorded through provisions for losses, and thus not included in the net interest yield calculation. The Company believes that net interest yield on average Card Member loans is useful to investors because it provides a measure of profitability of the Company's Card Member loan portfolio.
(V)Reflects changes in the tax method of accounting for certain expenses, the resolution of certain prior years' tax items and an adjustment to the Company's 2017 provisional tax charge related to the Tax Cuts and Jobs Act.

14