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EX-99.1 - EX-99.1 - HANOVER INSURANCE GROUP, INC.d338096dex991.htm
8-K - FORM 8-K - HANOVER INSURANCE GROUP, INC.d338096d8k.htm

Exhibit 99.2

 

LOGO

FINANCIAL SUPPLEMENT

FOURTH QUARTER 2016


THE HANOVER INSURANCE GROUP

FINANCIAL SUPPLEMENT

 

 

TABLE OF CONTENTS

 

Business Descriptions

     1   

Financial Highlights

     2   

Consolidated Financial Statements

  

Income Statements

     3   

Balance Sheets

     4   

GAAP Underwriting Results

  

Consolidated

     5-7   

Commercial Lines

     8-10   

Personal Lines

     11-13   

Chaucer

     14-16   

Investments

  

Net Investment Income and Yields

     17   

Investment Portfolio

     18   

Credit Quality and Duration of Fixed Maturities

     19   

Top 10 Corporate and Municipal Fixed Maturity Holdings

     20   

Reconciliation of Operating Income to Net Income

     21   

Other Information

  

Non-GAAP Financial Measures

     22   

Corporate Information

     23   

Market and Dividend Information

     23   

Financial Strength and Debt Ratings

     23   


THE HANOVER INSURANCE GROUP

BASIS OF PRESENTATION

Prior periods were restated for the effect of the Company’s adoption of ASC Update No 2015-03, (Subtopic 835-30) Interest - Imputation of Interest: Simplify the Presentation of Debt Issuance Costs, on the Balance Sheet and Income Statement.

BUSINESS DESCRIPTIONS

COMMERCIAL LINES

Commercial multiple peril coverage insures businesses against third party liability from accidents occurring on their premises or arising out of their operations, such as injuries sustained from products sold. It also insures business property for damage, such as that caused by fire, wind, hail, water damage (except for flooding), theft and vandalism.

Commercial automobile coverage insures businesses against losses incurred from personal bodily injury, bodily injury to third parties, property damage to an insured’s vehicle, and property damage to other vehicles and property.

Workers’ compensation coverage insures employers against employee medical and indemnity claims resulting from injuries related to work. Workers’ compensation policies are often written in conjunction with other commercial policies.

Other Commercial Lines is comprised of inland marine, which insures businesses against physical losses to property, such as contractor’s equipment, builders’ risk and goods in transit. We also offer underwriting and managing of program business, including to under-served markets where there are specialty coverage or risk management needs. Other Commercial Lines also includes bonds, which provides businesses with contract surety coverage in the event of performance or payment claims, and commercial surety coverage related to fiduciary or regulatory obligations. Also included in Other Commercial Lines coverages are umbrella, general liability, fire, specialty property, and professional and management liability.

PERSONAL LINES

Personal automobile coverage insures individuals against losses incurred from personal bodily injury, bodily injury to third parties, property damage to an insured’s vehicle, and property damage to other vehicles and other property.

Homeowners coverage insures individuals for losses to their residences and personal property, such as those caused by fire, wind, hail, water damage (except for flooding), theft and vandalism, and against third party liability claims.

Other Personal Lines are comprised of personal inland marine (jewelry, art, etc.), umbrella, fire, personal watercraft, earthquake and other miscellaneous coverages.

CHAUCER

The Chaucer reporting segment represents THG’s international business written through Lloyd’s and includes international marine and aviation, property, energy, casualty and other and U.K. motor coverages.

Marine and Aviation includes coverages that insure marine hull, excess of loss, liability, cargo and specie, in addition to political risk and war business coverages. It also includes aviation coverages that insure airline hull and liability, general aviation, refuellers, aviation products and satellite.

Property coverage , including direct, facultative and treaty property accounts, insures property, including commercial, auto, and industrial businesses, against physical loss or damage and business interruption. The property treaty account comprises mainly catastrophe and per risk excess contract acceptances, with a small amount of proportional treaty and reinsurance assumed business.

Energy coverage , encompassing exploration and production, construction, liabilities downstream and renewables, insures energy businesses against physical damage, business interruption, control of well, seepage and pollution and liabilities. Energy also includes Nuclear, which predominantly provides coverage relating to power generation at nuclear power stations.

Casualty and Other Lines includes coverages that insure financial institutions crime and professional indemnity, medical malpractice, workers’ compensation and professional, managerial and general liability, as well as syndicate participations.

UK Motor coverage insures the UK private car and fleet markets. In addition, it writes specialist classes including commercial vehicle, taxi, motorcycle, motor trade and classic/specialist vehicles, as well as other UK small commercial products. The Company exited this business effective June 30, 2015.

OTHER

Included in Other are Opus, which provides investment advisory services to affiliates and also manages assets for unaffiliated institutions such as insurance companies, retirement plans and foundations; earnings on holding company assets; and a discontinued voluntary pools business.

 

1


THE HANOVER INSURANCE GROUP

FINANCIAL HIGHLIGHTS

 

    Q4     Q1     Q2     Q3     Q4     Dec-YTD     Dec-YTD  

(In millions, except earnings per share)

  2015     2016     2016     2016     2016     2015     2016  

PREMIUMS

             

Gross premiums written

  $ 1,174.3      $ 1,375.0      $ 1,402.0      $ 1,402.2      $ 1,218.2      $ 5,444.5      $ 5,397.4   

Net premiums written (1)

    1,046.1        1,144.3        1,221.6        1,250.9        1,082.0        4,754.2        4,698.8   

Net premiums earned

    1,137.9        1,151.3        1,145.5        1,160.9        1,170.4        4,704.8        4,628.1   

EARNINGS

             

Operating income (loss) before interest and taxes

  $ 123.6      $ 120.4      $ 94.7      $ 129.8      $ (22.1   $ 466.1      $ 322.8   

Operating income (loss) after taxes

    80.3        71.5        54.0        78.6        (19.7     280.0        184.4   

Income (loss) from continuing operations

    77.8        78.1        1.9        88.3        (12.2     330.8        156.1   

Net income (loss)

    77.6        78.2        2.0        88.4        (13.5     331.5        155.1   

PER SHARE DATA (DILUTED)

             

Operating income (loss) after taxes

  $ 1.82      $ 1.64      $ 1.24      $ 1.83      $ (0.46   $ 6.25      $ 4.27   

Income (loss) from continuing operations

    1.76        1.79        0.04        2.06        (0.29     7.39        3.61   

Net income (loss)

    1.76        1.80        0.05        2.06        (0.32     7.40        3.59   

Weighted average shares outstanding (2)

    44.1        43.5        43.4        43.0        42.5        44.8        43.2   
BALANCE SHEET                                          
    December 31     March 31     June 30     September 30     December 31        

(In millions, except per share data)

  2015     2016     2016     2016     2016    

Total assets

  $ 13,781.2      $ 14,027.7      $ 14,163.6      $ 14,363.7      $ 14,220.4     

Total loss and loss adjustment expense reserves

    6,574.4        6,722.3        6,778.0        6,802.3        6,949.4     

Total shareholders’ equity

    2,844.4        2,957.0        3,009.7        3,045.7        2,857.5     

Total shareholders’ equity, excluding net unrealized appreciation depreciation on investments, net of tax

 

   

 

2,694.5

 

  

 

   

 

2,710.6

 

  

 

   

 

2,686.2

 

  

 

   

 

2,724.3

 

  

 

   

 

2,671.5

 

  

 

 

U.S. Property and Casualty Companies

           

Statutory surplus

  $ 2,192.8      $ 2,276.7      $ 2,152.6      $ 2,218.5      $ 2,173.4     

Premium to surplus ratio

    1.70:1        1.65:1        1.76:1        1.73:1        1.79:1     

 

Book value per share

  $ 66.21      $ 69.30      $ 70.58      $ 72.08      $ 67.40     

Book value per share, excluding net unrealized appreciation depreciation on investments, net of tax

  $ 62.72      $ 63.52      $ 62.99      $ 64.48      $ 63.01     

Tangible book value per share (total book value excluding goodwill and intangibles)

 

  $ 59.68      $ 62.70      $ 64.11      $ 65.74      $ 61.17     

Shares outstanding

    43.0        42.7        42.7        42.3        42.4     

 

Total debt/equity

    28.2     27.2     26.5     26.2     27.5  

Total debt/total capital

    22.0     21.4     21.0     20.8     21.6  

 

(1)  Net premiums written for Chaucer do not reflect the June 30, 2015 transfer of $137.4 million of unearned premium reserves previously written by the U.K. motor business. This transfer of unearned premium reserves is part of the disposal of the U.K. motor business and has no impact on net premiums earned.
(2) Weighted average shares outstanding and per diluted share amounts in the fourth quarter of 2016 exclude common stock equivalents, as the impact of these instruments was anti-dilutive.

 

2


THE HANOVER INSURANCE GROUP

CONSOLIDATED INCOME STATEMENTS

 

     Three Months ended December 31     Year ended December 31  

(In millions)

   2016     2015     % Change     2016     2015     % Change  

REVENUES

            

Premiums earned

   $ 1,170.4      $ 1,137.9        2.9      $ 4,628.1      $ 4,704.8        (1.6

Net investment income

     74.2        70.0        6.0        279.4        279.1        0.1   

Net realized investment gains (losses)

     3.6        (10.5     (134.3     8.6        19.5        (55.9

Fees and other income

     6.8        7.3        (6.8     29.7        30.6        (2.9
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total revenues

     1,255.0        1,204.7        4.2        4,945.8        5,034.0        (1.8
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

LOSSES AND EXPENSES

            

Losses and loss adjustment expenses

     843.4        675.4        24.9        2,964.7        2,884.1        2.8   

Amortization of deferred acquisition costs

     263.8        251.6        4.8        1,035.2        1,033.2        0.2   

Interest expense

     12.1        14.7        (17.7     54.9        60.6        (9.4

Loss (Gain) on disposal of U.K. motor business

     0.2        (0.7     N/M        (1.1     (38.4     N/M   

Net loss from repayment of debt

     2.2        —          N/M        88.3        24.1        N/M   

Other operating expenses

     166.1        164.3        1.1        611.5        631.0        (3.1
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total losses and expenses

     1,287.8        1,105.3        16.5        4,753.5        4,594.6        3.5   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Income (loss) from continuing operations before income taxes

     (32.8     99.4        (133.0     192.3        439.4        (56.2

Income tax expense (benefit)

     (20.6     21.6        (195.4     36.2        108.6        (66.7
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Income (loss) from continuing operations

     (12.2     77.8        (115.7     156.1        330.8        (52.8

Discontinued operations

     (1.3     (0.2     N/M        (1.0     0.7        N/M   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net income (loss)

   $ (13.5   $ 77.6        (117.4   $ 155.1      $ 331.5        (53.2
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

3


THE HANOVER INSURANCE GROUP

CONSOLIDATED BALANCE SHEETS

 

(In millions, except per share data)

   December 31
2016
    December 31
2015
    % Change  

ASSETS

      

Investments:

      

Fixed maturities, at fair value (amortized cost of $7,235.1 and $6,934.0)

   $ 7,331.3      $ 6,983.4        5.0   

Equity securities, at fair value (cost of $498.4 and $528.5)

     584.4        576.6        1.4   

Other investments

     533.8        393.4        35.7   
  

 

 

   

 

 

   

 

 

 

Total investments

     8,449.5        7,953.4        6.2   
  

 

 

   

 

 

   

 

 

 

Cash and cash equivalents

     282.6        338.8        (16.6

Accrued investment income

     61.7        62.9        (1.9

Premiums and accounts receivable, net

     1,438.1        1,391.7        3.3   

Reinsurance recoverable on paid and unpaid losses and unearned premiums

     2,611.8        2,635.0        (0.9

Deferred acquisition costs

     517.5        508.8        1.7   

Deferred income taxes

     115.1        137.9        (16.5

Goodwill

     184.8        186.0        (0.6

Other assets

     479.8        483.7        (0.8

Assets of discontinued operations

     79.5        83.0        (4.2
  

 

 

   

 

 

   

 

 

 

Total assets

   $ 14,220.4      $ 13,781.2        3.2   
  

 

 

   

 

 

   

 

 

 

LIABILITIES AND SHAREHOLDERS’ EQUITY

      

LIABILITIES

      

Loss and loss adjustment expense reserves

   $ 6,949.4      $ 6,574.4        5.7   

Unearned premiums

     2,561.0        2,540.8        0.8   

Expenses and taxes payable

     728.0        724.9        0.4   

Reinsurance premiums payable

     251.9        205.2        22.8   

Debt

     786.4        803.1        (2.1

Liabilities of discontinued operations

     86.2        88.4        (2.5
  

 

 

   

 

 

   

 

 

 

Total liabilities

     11,362.9        10,936.8        3.9   
  

 

 

   

 

 

   

 

 

 

SHAREHOLDERS’ EQUITY

      

Preferred stock, par value $0.01 per share; 20.0 million shares authorized; none issued

     —          —          —     

Common stock, par value $0.01 per share; 300.0 million shares authorized; 60.5 million shares issued

     0.6        0.6        —     

Additional paid-in capital

     1,846.7        1,833.5        0.7   

Accumulated other comprehensive income

     62.8        53.9        16.5   

Retained earnings

     1,875.6        1,803.5        4.0   

Treasury stock at cost (18.1 and 17.5 million shares)

     (928.2     (847.1     9.6   
  

 

 

   

 

 

   

 

 

 

Total shareholders’ equity

     2,857.5        2,844.4        0.5   
  

 

 

   

 

 

   

 

 

 

Total liabilities and shareholders’ equity

   $ 14,220.4      $ 13,781.2        3.2   
  

 

 

   

 

 

   

 

 

 

 

4


THE HANOVER INSURANCE GROUP

GAAP UNDERWRITING AND OPERATING INCOME INFORMATION AND RATIOS

CONSOLIDATED

Three Months ended December 31

 

    2016     2015  

(In millions, except percentage data)

  Commercial
Lines
    Personal
Lines
    Chaucer     Other     Total     Commercial
Lines
    Personal
Lines
    Chaucer     Other     Total  

Gross premiums written

  $ 613.2      $ 402.5      $ 202.5      $ —        $ 1,218.2      $ 592.4      $ 376.6      $ 205.3      $ —        $ 1,174.3   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums written

  $ 530.0      $ 381.4      $ 170.6      $ —        $ 1,082.0      $ 513.3      $ 357.6      $ 175.2      $ —        $ 1,046.1   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums earned

  $ 584.7      $ 376.7      $ 209.0      $ —        $ 1,170.4      $ 563.4      $ 358.4      $ 216.1      $ —        $ 1,137.9   

Losses and LAE:

                   

Current accident year, excluding catastrophe losses

    338.4        220.9        124.7        —          684.0        330.7        217.6        118.5        —          666.8   

Prior accident year unfavorable (favorable) reserve development, excluding catastrophe losses

    161.5        5.2        (30.7     7.4        143.4        26.5        (13.1     (30.8     (0.7     (18.1

Current accident year catastrophe losses

    11.6        9.7        8.9        —          30.2        13.4        8.5        10.3        —          32.2   

Prior accident year unfavorable (favorable) catastrophe loss development

    (4.0     2.0        (12.2     —          (14.2     4.4        0.8        (10.7     —          (5.5
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total losses and LAE

    507.5        237.8        90.7        7.4        843.4        375.0        213.8        87.3        (0.7     675.4   

Amortization of deferred acquisition costs and other underwriting expenses

    211.6        116.3        91.8        1.3        421.0        212.0        106.9        90.0        0.3        409.2   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

GAAP underwriting profit (loss)

    (134.4     22.6        26.5        (8.7     (94.0     (23.6     37.7        38.8        0.4        53.3   

Net investment income

    41.0        17.9        13.4        1.9        74.2        39.6        18.3        11.1        1.0        70.0   

Other income

    2.1        3.0        1.1        0.6        6.8        2.0        3.2        1.4        0.7        7.3   

Other operating expenses

    (2.0     (1.3     (1.8     (4.0     (9.1     (1.2     (1.5     —          (4.3     (7.0
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating income (loss) before income taxes

  $ (93.3   $ 42.2      $ 39.2      $ (10.2   $ (22.1   $ 16.8      $ 57.7      $ 51.3      $ (2.2   $ 123.6   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Loss and LAE ratio:

                   

Current accident year, excluding catastrophe losses

    57.9     58.7     59.7     N/M        58.3     58.7     60.8     54.9     N/M        58.7

Prior accident year unfavorable (favorable) reserve development, excluding catastrophe losses

    27.6     1.4     (14.7 )%      N/M        12.3     4.7     (3.7 )%      (14.3 )%      N/M        (1.6 )% 

Current accident year catastrophe losses

    2.0     2.6     4.2     N/M        2.6     2.4     2.4     4.8     N/M        2.8

Prior accident year unfavorable (favorable) catastrophe loss development

    (0.7 )%      0.5     (5.8 )%      N/M        (1.2 )%      0.8     0.2     (5.0 )%      N/M        (0.5 )% 
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total loss and LAE ratio

    86.8     63.2     43.4     N/M        72.0     66.6     59.7     40.4     N/M        59.4

Expense ratio

    36.0     30.2     43.9     N/M        35.7     37.4     29.1     41.6     N/M        35.6
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Combined ratio

    122.8     93.4     87.3     N/M        107.7     104.0     88.8     82.0     N/M        95.0
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

5


THE HANOVER INSURANCE GROUP

GAAP UNDERWRITING AND OPERATING INCOME INFORMATION AND RATIOS

CONSOLIDATED

Year ended December 31

 

    2016     2015  

(In millions, except percentage data)

  Commercial
Lines
    Personal
Lines
    Chaucer     Other     Total     Commercial
Lines
    Personal
Lines
    Chaucer     Other     Total  

Gross premiums written

  $ 2,686.2      $ 1,604.6      $ 1,106.6      $ —        $ 5,397.4      $ 2,592.5      $ 1,530.5      $ 1,321.5      $ —        $ 5,444.5   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums written (1)

  $ 2,361.5      $ 1,521.2      $ 816.1      $ —        $ 4,698.8      $ 2,281.9      $ 1,445.6      $ 1,026.7      $ —        $ 4,754.2   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums earned

  $ 2,318.0      $ 1,471.5      $ 838.6      $ —        $ 4,628.1      $ 2,227.0      $ 1,426.6      $ 1,051.2      $ —        $ 4,704.8   

Losses and LAE:

                   

Current accident year, excluding catastrophe losses

    1,308.1        884.5        506.6        0.1        2,699.3        1,291.2        885.8        620.0        0.1        2,797.1   

Prior accident year unfavorable (favorable) reserve development, excluding catastrophe losses

    223.0        4.3        (95.3     8.3        140.3        45.2        (19.7     (120.1     0.3        (94.3

Current accident year catastrophe losses

    73.8        40.7        45.5        —          160.0        86.7        66.7        49.7        —          203.1   

Prior accident year unfavorable (favorable) catastrophe loss development

    (3.7     6.3        (37.5     —          (34.9     2.0        9.1        (32.9     —          (21.8
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total losses and LAE

    1,601.2        935.8        419.3        8.4        2,964.7        1,425.1        941.9        516.7        0.4        2,884.1   

Amortization of deferred acquisition costs and other underwriting expenses

    838.8        431.9        339.0        2.4        1,612.1        814.6        412.7        403.0        1.5        1,631.8   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

GAAP underwriting profit (loss)

    (122.0     103.8        80.3        (10.8     51.3        (12.7     72.0        131.5        (1.9     188.9   

Net investment income

    158.5        69.5        45.7        5.7        279.4        156.3        72.5        45.9        4.4        279.1   

Other income

    8.5        11.4        7.1        2.7        29.7        8.4        12.2        7.0        3.0        30.6   

Other operating expenses

    (9.1     (6.3     (6.3     (15.9     (37.6     (8.7     (7.4     (0.7     (15.7     (32.5
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating income (loss) before income taxes

  $ 35.9      $ 178.4      $ 126.8      $ (18.3   $ 322.8      $ 143.3      $ 149.3      $ 183.7      $ (10.2   $ 466.1   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Loss and LAE ratio:

                   

Current accident year, excluding catastrophe losses

    56.5     60.1     60.4     N/M        58.4     58.0     62.1     59.0     N/M        59.4

Prior accident year unfavorable (favorable) reserve development, excluding catastrophe losses

    9.6     0.3     (11.4 )%      N/M        3.0     2.0     (1.4 )%      (11.4 )%      N/M        (2.0 )% 

Current accident year catastrophe losses

    3.2     2.8     5.5     N/M        3.5     3.9     4.7     4.7     N/M        4.4

Prior accident year unfavorable (favorable) catastrophe loss development

    (0.2 )%      0.4     (4.5 )%      N/M        (0.8 )%      0.1     0.6     (3.1 )%      N/M        (0.5 )% 
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total loss and LAE ratio

    69.1     63.6     50.0     N/M        64.1     64.0     66.0     49.2     N/M        61.3

Expense ratio

    36.0     28.7     40.4     N/M        34.5     36.4     28.2     38.3     N/M        34.4
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Combined ratio

    105.1     92.3     90.4     N/M        98.6     100.4     94.2     87.5     N/M        95.7
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

(1) Net premiums written for Chaucer do not reflect the June 30, 2015 transfer of $137.4 million of unearned premium reserves previously written by the U.K. motor business. This transfer of unearned premium reserves is part of the disposal of the U.K. motor business and has no impact on net premiums earned.

 

6


THE HANOVER INSURANCE GROUP

GAAP UNDERWRITING INFORMATION AND RELATED RATIOS

CONSOLIDATED

 

(In millions, except percentage data)

  Q4
2015
    Q1
2016
    Q2
2016
    Q3
2016
    Q4
2016
    Dec-YTD
2015
    Dec-YTD
2016
 

Gross premiums written

  $ 1,174.3      $ 1,375.0      $ 1,402.0      $ 1,402.2      $ 1,218.2      $ 5,444.5      $ 5,397.4   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums written (1)

  $ 1,046.1      $ 1,144.3      $ 1,221.6      $ 1,250.9      $ 1,082.0      $ 4,754.2      $ 4,698.8   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums earned

  $ 1,137.9      $ 1,151.3      $ 1,145.5      $ 1,160.9      $ 1,170.4      $ 4,704.8      $ 4,628.1   

Losses and LAE:

             

Current accident year, excluding catastrophe losses

    666.8        678.4        663.7        673.2        684.0        2,797.1        2,699.3   

Prior accident year unfavorable (favorable) reserve development, excluding catastrophe losses

    (18.1     (10.0     15.0        (8.1     143.4        (94.3     140.3   

Current accident year catastrophe losses

    32.2        39.9        62.3        27.6        30.2        203.1        160.0   

Prior accident year favorable catastrophe loss development

    (5.5     (8.7     (11.3     (0.7     (14.2     (21.8     (34.9
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total losses and LAE

    675.4        699.6        729.7        692.0        843.4        2,884.1        2,964.7   

Amortization of deferred acquisition costs and other underwriting expenses

    409.2        397.6        388.5        405.0        421.0        1,631.8        1,612.1   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

GAAP underwriting profit

  $ 53.3      $ 54.1      $ 27.3      $ 63.9      $ (94.0   $ 188.9      $ 51.3   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Loss and LAE ratio:

             

Current accident year, excluding catastrophe losses

    58.7     59.0     57.9     58.0     58.3     59.4     58.4

Prior accident year reserve unfavorable (favorable) development, excluding catastrophe losses

    (1.6 )%      (0.9 )%      1.3     (0.7 )%      12.3     (2.0 )%      3.0

Current accident year catastrophe losses

    2.8     3.5     5.5     2.4     2.6     4.4     3.5

Prior accident year favorable catastrophe loss development

    (0.5 )%      (0.8 )%      (1.0 )%      (0.1 )%      (1.2 )%      (0.5 )%      (0.8 )% 
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total loss and LAE ratio

    59.4     60.8     63.7     59.6     72.0     61.3     64.1

Expense ratio

    35.6     34.2     33.6     34.6     35.7     34.4     34.5
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Combined ratio

    95.0     95.0     97.3     94.2     107.7     95.7     98.6
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Combined ratio, excluding catastrophe losses

    92.7     92.3     92.8     91.9     106.3     91.8     95.9

Current accident year combined ratio, excluding catastrophe losses

    94.3     93.2     91.5     92.6     94.0     93.8     92.9

 

(1) Net premiums written for Chaucer do not reflect the June 30, 2015 transfer of $137.4 million of unearned premium reserves previously written by the U.K. motor business. This transfer of unearned premium reserves is part of the disposal of the U.K. motor business and has no impact on net premiums earned.

 

7


THE HANOVER INSURANCE GROUP

GAAP UNDERWRITING AND OPERATING INCOME INFORMATION AND RATIOS

COMMERCIAL LINES

Three Months ended December 31

 

    2016     2015  

(In millions, except percentage data)

  Multiple
Peril
    Auto     Workers’
Comp
    Other     Total     Multiple
Peril
    Auto     Workers’
Comp
    Other     Total  

Net premiums written

  $ 174.0      $ 68.2      $ 63.2      $ 224.6      $ 530.0      $ 165.8      $ 68.4      $ 60.3      $ 218.8      $ 513.3   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums earned

  $ 196.7      $ 77.4      $ 70.5      $ 240.1      $ 584.7      $ 187.9      $ 76.9      $ 66.2      $ 232.4      $ 563.4   

Losses and LAE:

                   

Current accident year, excluding catastrophe losses

    114.1        49.9        47.2        127.2        338.4        98.4        53.8        45.2        133.3        330.7   

Prior accident year unfavorable (favorable) reserve development, excluding catastrophe losses

    43.7        18.4        (32.0     131.4        161.5        7.4        16.9        (35.4     37.6        26.5   

Current accident year catastrophe losses

    6.9        (0.1     —          4.8        11.6        9.9        —          —          3.5        13.4   

Prior accident year unfavorable (favorable) catastrophe loss development

    (5.0     —          —          1.0        (4.0     1.6        —          —          2.8        4.4   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total losses and LAE

    159.7        68.2        15.2        264.4        507.5        117.3        70.7        9.8        177.2        375.0   

Amortization of deferred acquisition costs and other underwriting expenses

            211.6                212.0   
         

 

 

           

 

 

 

GAAP underwriting loss

            (134.4             (23.6

Net investment income

            41.0                39.6   

Other income

            2.1                2.0   

Other operating expenses

            (2.0             (1.2
         

 

 

           

 

 

 

Operating income (loss) before income taxes

          $ (93.3           $ 16.8   
         

 

 

           

 

 

 

Loss and LAE ratio:

                   

Current accident year, excluding catastrophe losses

    58.0     64.5     66.9     53.0     57.9     52.4     70.0     68.3     57.3     58.7

Prior accident year unfavorable (favorable) reserve development, excluding catastrophe losses

    22.2     23.8     (45.4 )%      54.7     27.6     3.9     22.0     (53.5 )%      16.2     4.7

Current accident year catastrophe losses

    3.5     (0.1 )%      —          2.0     2.0     5.2     —          —          1.5     2.4

Prior accident year unfavorable (favorable) catastrophe loss development

    (2.5 )%      —          —          0.4     (0.7 )%      0.9     —          —          1.2     0.8
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total loss and LAE ratio

    81.2     88.2     21.5     110.1     86.8     62.4     92.0     14.8     76.2     66.6

Expense ratio

            36.0             37.4
         

 

 

           

 

 

 

Combined ratio

            122.8             104.0
         

 

 

           

 

 

 

Change in policies in force

    5.2     (2.4 )%      9.4     5.5     4.9     6.5     (3.4 )%      (13.9 )%      4.2     1.5

Retention

    87.3     80.5     82.5     N/M        85.3     85.0     79.0     77.3     N/M        82.1

 

8


THE HANOVER INSURANCE GROUP

GAAP UNDERWRITING AND OPERATING INCOME INFORMATION AND RATIOS

COMMERCIAL LINES

Year ended December 31

 

    2016     2015  
    Multiple           Workers’                 Multiple           Workers’              

(In millions, except percentage data)

  Peril     Auto     Comp     Other     Total     Peril     Auto     Comp     Other     Total  

Net premiums written

  $ 792.9      $ 307.1      $ 285.6      $ 975.9      $ 2,361.5      $ 752.6      $ 306.0      $ 267.8      $ 955.5      $ 2,281.9   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums earned

  $ 771.9      $ 306.3      $ 274.9      $ 964.9      $ 2,318.0      $ 731.5      $ 305.3      $ 263.0      $ 927.2      $ 2,227.0   

Losses and LAE:

                   

Current accident year, excluding catastrophe losses

    396.4        210.8        185.9        515.0        1,308.1        382.4        215.1        180.0        513.7        1,291.2   

Prior accident year unfavorable (favorable) reserve development, excluding catastrophe losses

    74.2        27.5        (46.7     168.0        223.0        15.0        23.4        (46.9     53.7        45.2   

Current accident year catastrophe losses

    49.8        2.5        —          21.5        73.8        57.3        0.6        —          28.8        86.7   

Prior accident year unfavorable (favorable) catastrophe loss development

    (5.4     —          —          1.7        (3.7     (3.4     (0.1     —          5.5        2.0   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total losses and LAE

    515.0        240.8        139.2        706.2        1,601.2        451.3        239.0        133.1        601.7        1,425.1   

Amortization of deferred acquisition costs and other underwriting expenses

            838.8                814.6   
         

 

 

           

 

 

 

GAAP underwriting loss

            (122.0             (12.7

Net investment income

            158.5                156.3   

Other income

            8.5                8.4   

Other operating expenses

            (9.1             (8.7
         

 

 

           

 

 

 

Operating income before income taxes

          $ 35.9              $ 143.3   
         

 

 

           

 

 

 

Loss and LAE ratio:

                   

Current accident year, excluding catastrophe losses

    51.3     68.8     67.6     53.4     56.5     52.2     70.3     68.4     55.4     58.0

Prior accident year unfavorable (favorable) reserve development, excluding catastrophe losses

    9.6     9.0     (17.0 )%      17.4     9.6     2.1     7.7     (17.8 )%      5.8     2.0

Current accident year catastrophe losses

    6.5     0.8     —          2.2     3.2     7.9     0.2     —          3.1     3.9

Prior accident year unfavorable (favorable) catastrophe loss development

    (0.7 )%      —          —          0.2     (0.2 )%      (0.5 )%      —          —          0.6     0.1
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total loss and LAE ratio

    66.7     78.6     50.6     73.2     69.1     61.7     78.2     50.6     64.9     64.0

Expense ratio

            36.0             36.4
         

 

 

           

 

 

 

Combined ratio

            105.1             100.4
         

 

 

           

 

 

 

Change in policies in force

    5.2     (2.4 )%      9.4     5.5     4.9     6.5     (3.4 )%      (13.9 )%      4.2     1.5

Retention

    86.9     81.2     80.8     N/M        84.6     86.1     80.7     77.3     N/M        83.3

 

9


THE HANOVER INSURANCE GROUP

GAAP UNDERWRITING INFORMATION AND RELATED RATIOS

COMMERCIAL LINES

 

    Q4     Q1     Q2     Q3     Q4     Dec-YTD     Dec-YTD  

(In millions, except percentage data)

  2015     2016     2016     2016     2016     2015     2016  

Gross premiums written

  $ 592.4      $ 680.1      $ 662.9      $ 730.0      $ 613.2      $ 2,592.5      $ 2,686.2   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums written

  $ 513.3      $ 604.3      $ 579.9      $ 647.3      $ 530.0      $ 2,281.9      $ 2,361.5   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums earned

  $ 563.4      $ 571.4      $ 574.7      $ 587.2      $ 584.7      $ 2,227.0      $ 2,318.0   

Losses and LAE:

             

Current accident year, excluding catastrophe losses

    330.7        320.8        312.9        336.0        338.4        1,291.2        1,308.1   

Prior accident year unfavorable reserve development, excluding catastrophe losses

    26.5        20.1        22.1        19.3        161.5        45.2        223.0   

Current accident year catastrophe losses

    13.4        19.2        26.6        16.4        11.6        86.7        73.8   

Prior accident year unfavorable (favorable) catastrophe loss development

    4.4        (0.3     (0.7     1.3        (4.0     2.0        (3.7
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total losses and LAE

    375.0        359.8        360.9        373.0        507.5        1,425.1        1,601.2   

Amortization of deferred acquisition costs and other underwriting expenses

    212.0        207.9        208.7        210.6        211.6        814.6        838.8   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

GAAP underwriting profit (loss)

  $ (23.6   $ 3.7      $ 5.1      $ 3.6      $ (134.4   $ (12.7   $ (122.0
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Loss and LAE ratio:

             

Current accident year, excluding catastrophe losses

    58.7     56.2     54.5     57.2     57.9     58.0     56.5

Prior accident year unfavorable reserve development, excluding catastrophe losses

    4.7     3.5     3.8     3.3     27.6     2.0     9.6

Current accident year catastrophe losses

    2.4     3.4     4.6     2.8     2.0     3.9     3.2

Prior accident year unfavorable (favorable) catastrophe loss development

    0.8     (0.1 )%      (0.1 )%      0.2     (0.7 )%      0.1     (0.2 )% 
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total loss and LAE ratio

    66.6     63.0     62.8     63.5     86.8     64.0     69.1

Expense ratio

    37.4     36.2     36.1     35.7     36.0     36.4     36.0
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Combined ratio

    104.0     99.2     98.9     99.2     122.8     100.4     105.1
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Combined ratio, excluding catastrophe losses

    100.8     95.9     94.4     96.2     121.5     96.4     102.1

Current accident year combined ratio, excluding catastrophe losses

    96.1     92.4     90.6     92.9     93.9     94.4 %       92.5

 

10


THE HANOVER INSURANCE GROUP

GAAP UNDERWRITING AND OPERATING INCOME INFORMATION AND RATIOS

PERSONAL LINES

Three Months ended December 31

 

    2016     2015  

(In millions, except percentage data)

  Auto     Home     Other     Total     Auto     Home     Other     Total  

Net premiums written

  $ 236.4      $ 135.7      $ 9.3      $ 381.4      $ 218.5      $ 129.6      $ 9.5      $ 357.6   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums earned

  $ 235.0      $ 132.1      $ 9.6      $ 376.7      $ 222.1      $ 126.6      $ 9.7      $ 358.4   

Losses and LAE:

               

Current accident year, excluding catastrophe losses

    168.8        49.2        2.9        220.9        162.8        53.1        1.7        217.6   

Prior accident year unfavorable (favorable) reserve development, excluding catastrophe losses

    8.2        (3.5     0.5        5.2        (2.9     (10.7     0.5        (13.1

Current accident year catastrophe losses

    0.3        8.6        0.8        9.7        0.9        7.5        0.1        8.5   

Prior accident year unfavorable (favorable) catastrophe loss development

    0.1        2.0        (0.1     2.0        —          0.8        —          0.8   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total losses and LAE

    177.4        56.3        4.1        237.8        160.8        50.7        2.3        213.8   

Amortization of deferred acquisition costs and other underwriting expenses

          116.3              106.9   
       

 

 

         

 

 

 

GAAP underwriting profit

          22.6              37.7   

Net investment income

          17.9              18.3   

Other income

          3.0              3.2   

Other operating expenses

          (1.3           (1.5
       

 

 

         

 

 

 

Operating income before income taxes

        $ 42.2            $ 57.7   
       

 

 

         

 

 

 

Loss and LAE ratio:

               

Current accident year, excluding catastrophe losses

    71.8     37.2     30.2     58.7     73.3     42.0     17.5     60.8

Prior accident year unfavorable (favorable) reserve development, excluding catastrophe losses

    3.5     (2.6 )%      5.2     1.4     (1.3 )%      (8.5 )%      5.2     (3.7 )% 

Current accident year catastrophe losses

    0.2     6.5     8.3     2.6     0.4     6.0     1.0     2.4

Prior accident year unfavorable (favorable) catastrophe loss development

    —          1.5     (1.0 )%      0.5     —          0.6     —          0.2
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total loss and LAE ratio

    75.5     42.6     42.7     63.2     72.4     40.1     23.7     59.7

Expense ratio

          30.2           29.1
       

 

 

         

 

 

 

Combined ratio

          93.4           88.8
       

 

 

         

 

 

 

Change in policies in force

    1.4     1.8     (11.3 )%      1.1     (3.2 )%      (1.9 )%      (12.6 )%      (3.0 )% 

Retention

    84.8     82.8     N/M        83.8     82.7     81.4     N/M        82.0

 

11


THE HANOVER INSURANCE GROUP

GAAP UNDERWRITING AND OPERATING INCOME INFORMATION AND RATIOS

PERSONAL LINES

Year ended December 31

 

    2016     2015  

(In millions, except percentage data)

  Auto     Home     Other     Total     Auto     Home     Other     Total  

Net premiums written

  $ 953.6      $ 529.7      $ 37.9      $ 1,521.2      $ 900.0      $ 507.4      $ 38.2      $ 1,445.6   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums earned

  $ 914.9      $ 518.5      $ 38.1      $ 1,471.5      $ 883.9      $ 503.9      $ 38.8      $ 1,426.6   

Losses and LAE:

               

Current accident year, excluding catastrophe losses

    650.0        221.4        13.1        884.5        631.8        242.1        11.9        885.8   

Prior accident year unfavorable (favorable) reserve development, excluding catastrophe losses

    4.8        (2.7     2.2        4.3        (7.2     (12.1     (0.4     (19.7

Current accident year catastrophe losses

    5.6        34.0        1.1        40.7        4.2        61.5        1.0        66.7   

Prior accident year unfavorable catastrophe loss development

    —          6.3        —          6.3        —          9.1        —          9.1   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total losses and LAE

    660.4        259.0        16.4        935.8        628.8        300.6        12.5        941.9   

Amortization of deferred acquisition costs and other underwriting expenses

          431.9              412.7   
       

 

 

         

 

 

 

GAAP underwriting profit

          103.8              72.0   

Net investment income

          69.5              72.5   

Other income

          11.4              12.2   

Other operating expenses

          (6.3           (7.4
       

 

 

         

 

 

 

Operating income before income taxes

        $ 178.4            $ 149.3   
       

 

 

         

 

 

 

Loss and LAE ratio:

               

Current accident year, excluding catastrophe losses

    71.1     42.6     34.4     60.1     71.4     48.1     30.6     62.1

Prior accident year unfavorable (favorable) reserve development, excluding catastrophe losses

    0.5     (0.5 )%      5.8     0.3     (0.8 )%      (2.4 )%      (1.0 )%      (1.4 )% 

Current accident year catastrophe losses

    0.6     6.6     2.9     2.8     0.5     12.2     2.6     4.7

Prior accident year unfavorable catastrophe loss development

    —          1.2     —          0.4     —          1.8     —          0.6
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total loss and LAE ratio

    72.2     49.9     43.1     63.6     71.1     59.7     32.2     66.0

Expense ratio

          28.7           28.2
       

 

 

         

 

 

 

Combined ratio

          92.3           94.2
       

 

 

         

 

 

 

Change in policies in force

    1.4     1.8     (11.3 )%      1.1     (3.2 )%      (1.9 )%      (12.6 )%      (3.0 )% 

Retention

    84.4     82.2     N/M        83.4     83.2     81.0     N/M        82.2

 

12


THE HANOVER INSURANCE GROUP

GAAP UNDERWRITING INFORMATION AND RELATED RATIOS

PERSONAL LINES

 

     Q4     Q1     Q2     Q3     Q4     Dec-YTD     Dec-YTD  

(In millions, except percentage data)

   2015     2016     2016     2016     2016     2015     2016  

Gross premiums written

   $ 376.6      $ 356.8      $ 416.6      $ 428.7      $ 402.5      $ 1,530.5      $ 1,604.6   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums written

   $ 357.6      $ 337.0      $ 395.3      $ 407.5      $ 381.4      $ 1,445.6      $ 1,521.2   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums earned

   $ 358.4      $ 358.6      $ 364.7      $ 371.5      $ 376.7      $ 1,426.6      $ 1,471.5   

Losses and LAE:

              

Current accident year, excluding catastrophe losses

     217.6        215.7        221.2        226.7        220.9        885.8        884.5   

Prior accident year unfavorable (favorable) reserve development, excluding catastrophe losses

     (13.1     (0.7     0.9        (1.1     5.2        (19.7     4.3   

Current accident year catastrophe losses

     8.5        10.5        9.7        10.8        9.7        66.7        40.7   

Prior accident year unfavorable catastrophe loss development

     0.8        1.3        1.5        1.5        2.0        9.1        6.3   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total losses and LAE

     213.8        226.8        233.3        237.9        237.8        941.9        935.8   

Amortization of deferred acquisition costs and other underwriting expenses

     106.9        103.2        102.1        110.3        116.3        412.7        431.9   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

GAAP underwriting profit

   $ 37.7      $ 28.6      $ 29.3      $ 23.3      $ 22.6      $ 72.0      $ 103.8   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Loss and LAE ratio:

              

Current accident year, excluding catastrophe losses

     60.8     60.2     60.7     61.1     58.7     62.1     60.1

Prior accident year unfavorable (favorable) reserve development, excluding catastrophe losses

     (3.7 )%      (0.2 )%      0.2     (0.3 )%      1.4     (1.4 )%      0.3

Current accident year catastrophe losses

     2.4     2.9     2.7     2.9     2.6     4.7     2.8

Prior accident year unfavorable catastrophe loss development

     0.2     0.4     0.4     0.4     0.5     0.6     0.4
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total loss and LAE ratio

     59.7     63.3     64.0     64.1     63.2     66.0     63.6

Expense ratio

     29.1     28.1     27.3     29.0     30.2     28.2     28.7
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Combined ratio

     88.8     91.4     91.3     93.1     93.4     94.2     92.3
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Combined ratio, excluding catastrophe losses

     86.2     88.1     88.2     89.8     90.3     88.9     89.1

Current accident year combined ratio, excluding catastrophe losses

     89.9     88.3     88.0     90.1     88.9     90.3     88.8

 

13


THE HANOVER INSURANCE GROUP

GAAP UNDERWRITING AND OPERATING INCOME INFORMATION AND RATIOS

CHAUCER

Three Months ended December 31

 

    2016     2015  

(In millions, except percentage data)

  Property     Marine &
Aviation
    Energy     Casualty
& Other
    Total     Property     Marine &
Aviation
    Energy     UK
Motor
    Casualty
& Other
    Total  

Gross premiums written

  $ 15.4      $ 75.1      $ 27.0      $ 85.0      $ 202.5      $ 23.4      $ 76.6      $ 35.9      $ 1.6      $ 67.8      $ 205.3   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums written

  $ 14.2      $ 63.5      $ 21.3      $ 71.6      $ 170.6      $ 23.7      $ 62.7      $ 29.1      $ —        $ 59.7      $ 175.2   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums earned

  $ 34.2      $ 72.3      $ 24.7      $ 77.8      $ 209.0      $ 43.4      $ 63.6      $ 34.8      $ —        $ 74.3      $ 216.1   

Losses and LAE:

                     

Current accident year, excluding catastrophe losses

            124.7                  118.5   

Prior accident year favorable reserve development, excluding catastrophe losses

            (30.7               (30.8

Current accident year catastrophe losses

            8.9                  10.3   

Prior accident year favorable catastrophe loss development

            (12.2               (10.7
         

 

 

             

 

 

 

Total losses and LAE

            90.7                  87.3   

Amortization of deferred acquisition costs and other underwriting expenses

            91.8                  90.0   
         

 

 

             

 

 

 

GAAP underwriting profit

            26.5                  38.8   

Net investment income

            13.4                  11.1   

Other income

            1.1                  1.4   

Other operating expenses

            (1.8               —     
         

 

 

             

 

 

 

Operating income before income taxes

          $ 39.2                $ 51.3   
         

 

 

             

 

 

 

Loss and LAE ratio:

                     

Current accident year, excluding catastrophe losses

            59.7               54.9

Prior accident year favorable reserve development, excluding catastrophe losses

            (14.7 )%                (14.3 )% 

Current accident year catastrophe losses

            4.2               4.8

Prior accident year favorable catastrophe loss development

            (5.8 )%                (5.0 )% 
         

 

 

             

 

 

 

Total loss and LAE ratio

            43.4               40.4

Expense ratio

            43.9               41.6
         

 

 

             

 

 

 

Combined ratio

            87.3               82.0
         

 

 

             

 

 

 

 

14


THE HANOVER INSURANCE GROUP

GAAP UNDERWRITING AND OPERATING INCOME INFORMATION AND RATIOS

CHAUCER

Year ended December 31

 

    2016     2015  

(In millions, except percentage data)

  Property     Marine &
Aviation
    Energy     Casualty
& Other
    Total     Property     Marine &
Aviation
    Energy     UK
Motor
    Casualty
& Other
    Total  

Gross premiums written

  $ 230.1      $ 356.9      $ 158.7      $ 360.9      $ 1,106.6      $ 236.1      $ 354.2      $ 198.6      $ 187.5      $ 345.1      $ 1,321.5   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums written (1)

  $ 141.8      $ 268.7      $ 97.5      $ 308.1      $ 816.1      $ 166.9      $ 286.9      $ 136.2      $ 129.1      $ 307.6      $ 1,026.7   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums earned

  $ 144.1      $ 267.3      $ 125.5      $ 301.7      $ 838.6      $ 169.1      $ 277.6      $ 174.8      $ 135.4      $ 294.3      $ 1,051.2   

Losses and LAE:

                     

Current accident year, excluding catastrophe losses

            506.6                  620.0   

Prior accident year favorable reserve development, excluding catastrophe losses

            (95.3               (120.1

Current accident year catastrophe losses

            45.5                  49.7   

Prior accident year favorable catastrophe loss development

            (37.5               (32.9
         

 

 

             

 

 

 

Total losses and LAE

            419.3                  516.7   

Amortization of deferred acquisition costs and other underwriting expenses

            339.0                  403.0   
         

 

 

             

 

 

 

GAAP underwriting profit

            80.3                  131.5   

Net investment income

            45.7                  45.9   

Other income

            7.1                  7.0   

Other operating expenses

            (6.3               (0.7
         

 

 

             

 

 

 

Operating income before income taxes

          $ 126.8                $ 183.7   
         

 

 

             

 

 

 

Loss and LAE ratio:

                     

Current accident year, excluding catastrophe losses

            60.4               59.0

Prior accident year favorable reserve development, excluding catastrophe losses

            (11.4 )%                (11.4 )% 

Current accident year catastrophe losses

            5.5               4.7

Prior accident year favorable catastrophe loss development

            (4.5 )%                (3.1 )% 
         

 

 

             

 

 

 

Total loss and LAE ratio

            50.0               49.2

Expense ratio

            40.4               38.3
         

 

 

             

 

 

 

Combined ratio

            90.4               87.5
         

 

 

             

 

 

 

 

(1) Net premiums written for Chaucer do not reflect the June 30, 2015 transfer of $137.4 million of unearned premium reserves previously written by the U.K. motor business. This transfer of unearned premium reserves is part of the disposal of the U.K. motor business and has no impact on net premiums earned.

 

15


THE HANOVER INSURANCE GROUP

GAAP UNDERWRITING INFORMATION AND RELATED RATIOS

CHAUCER

 

(In millions, except percentage data)

   Q4
2015
    Q1
2016
    Q2
2016
    Q3
2016
    Q4
2016
    Dec-YTD
2015
    Dec-YTD
2016
 

Gross premiums written

   $ 205.3      $ 338.1      $ 322.5      $ 243.5      $ 202.5      $ 1,321.5      $ 1,106.6   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums written (1)

   $ 175.2      $ 203.0      $ 246.4      $ 196.1      $ 170.6      $ 1,026.7      $ 816.1   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums earned

   $ 216.1      $ 221.3      $ 206.1      $ 202.2      $ 209.0      $ 1,051.2      $ 838.6   

Losses and LAE:

              

Current accident year, excluding catastrophe losses

     118.5        141.9        129.6        110.4        124.7        620.0        506.6   

Prior accident year favorable reserve development, excluding catastrophe losses

     (30.8     (29.7     (8.3     (26.6     (30.7     (120.1     (95.3

Current accident year catastrophe losses

     10.3        10.2        26.0        0.4        8.9        49.7        45.5   

Prior accident year favorable catastrophe loss development

     (10.7     (9.7     (12.1     (3.5     (12.2     (32.9     (37.5
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total losses and LAE

     87.3        112.7        135.2        80.7        90.7        516.7        419.3   

Amortization of deferred acquisition costs and other underwriting expenses

     90.0        86.1        77.4        83.7        91.8        403.0        339.0   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

GAAP underwriting profit (loss)

   $ 38.8      $ 22.5      $ (6.5   $ 37.8      $ 26.5      $ 131.5      $ 80.3   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Loss and LAE ratio:

              

Current accident year, excluding catastrophe losses

     54.9     64.1     62.9     54.6     59.7     59.0     60.4

Prior accident year favorable reserve development, excluding catastrophe losses

     (14.3 )%      (13.4 )%      (4.0 )%      (13.2 )%      (14.7 )%      (11.4 )%      (11.4 )% 

Current accident year catastrophe losses

     4.8     4.6     12.6     0.2     4.2     4.7     5.5

Prior accident year favorable catastrophe loss development

     (5.0 )%      (4.4 )%      (5.9 )%      (1.7 )%      (5.8 )%      (3.1 )%      (4.5 )% 
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total loss and LAE ratio

     40.4     50.9     65.6     39.9     43.4     49.2     50.0

Expense ratio

     41.6     38.9     37.6     41.4     43.9     38.3     40.4
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Combined ratio

     82.0     89.8     103.2     81.3     87.3     87.5     90.4
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Combined ratio, excluding catastrophe losses

     82.2     89.6     96.5     82.8     88.9     85.9     89.4

Current accident year combined ratio, excluding catastrophe losses

     96.5     103.0     100.5     96.0     103.6     97.3     100.8

 

(1) Net premiums written for Chaucer do not reflect the June 30, 2015 transfer of $137.4 million of unearned premium reserves previously written by the U.K. motor business. This transfer of unearned premium reserves is part of the disposal of the U.K. motor business and has no impact on net premiums earned.

 

16


THE HANOVER INSURANCE GROUP

NET INVESTMENT INCOME AND YIELDS

 

(In millions, except yields)

   Q4
2015
    Q1
2016
    Q2
2016
    Q3
2016
    Q4
2016
    YTD
2015
    YTD
2016
 

Net Investment Income

              

Fixed maturities

   $ 63.0      $ 61.1      $ 61.3      $ 59.8      $ 62.9      $ 253.8      $ 245.1   

Equity securities

     4.6        4.3        4.8        4.4        5.1        17.5        18.6   

Other investments

     5.2        5.6        5.7        6.4        9.0        18.1        26.7   

Investment expenses

     (2.8     (2.7     (2.7     (2.8     (2.8     (10.3     (11.0
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total

   $ 70.0      $ 68.3      $ 69.1      $ 67.8      $ 74.2      $ 279.1      $ 279.4   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Pre-tax Yields

              

Fixed maturities

     3.63     3.54     3.56     3.43     3.44     3.61     3.51

Total

     3.47     3.40     3.39     3.31     3.40     3.44     3.38

Pre-tax yields are calculated as annualized net investment income divided by the average of investment balances, excluding unrealized capital gains and losses, at the end of each month during the period.

 

17


THE HANOVER INSURANCE GROUP

INVESTMENT PORTFOLIO

December 31, 2016

 

(In millions)

                                             

Investment Type

   Weighted
Average
Quality
     Amortized
Cost or Cost
     Fair
Value
     % of
Total
    Net
Unrealized
Gain
    Change in
Net
Unrealized
During Q4
    Change in
Net
Unrealized
YTD
 

Fixed maturities:

                 

U.S. Treasury and government agencies

     AAA       $ 342.5       $ 341.1         3.9   $ (1.4   $ (10.7   $ (3.4

Foreign government

     AA+         235.8         240.7         2.8     4.9        (3.3     3.8   

Municipals:

                 

Taxable

     AA         964.2         993.8         11.4     29.6        (31.1     (13.3

Tax exempt

     AA         101.6         101.6         1.2     —          (3.9     (2.9

Corporate:

                 

NAIC 1

     A         1,655.8         1,682.9         19.3     27.1        (48.7     (4.8

NAIC 2

     BBB         1,929.6         1,950.7         22.3     21.1        (57.3     22.5   

NAIC 3 and below

     B+         404.4         420.2         4.8     15.8        (0.8     55.2   
     

 

 

    

 

 

    

 

 

   

 

 

   

 

 

   

 

 

 

Total corporate

     BBB+         3,989.8         4,053.8         46.4     64.0        (106.8     72.9   
     

 

 

    

 

 

    

 

 

   

 

 

   

 

 

   

 

 

 

Asset backed:

                 

Residential mortgage-backed

     AAA         978.2         974.2         11.2     (4.0     (26.5     (12.5

Commercial mortgage-backed

     AA+         550.6         554.3         6.3     3.7        (19.6     2.2   

Asset-backed

     AAA         72.4         71.8         0.8     (0.6     (1.7     —     
     

 

 

    

 

 

    

 

 

   

 

 

   

 

 

   

 

 

 

Total fixed maturities

     A+         7,235.1         7,331.3         84.0     96.2        (203.6     46.8   

Equity securities

        498.4         584.4         6.7     86.0        7.1        37.9   

Other investments

        529.9         533.8         6.1     3.9        0.5        0.5   
     

 

 

    

 

 

    

 

 

   

 

 

   

 

 

   

 

 

 

Total investments

        8,263.4         8,449.5         96.8     186.1        (196.0     85.2   

Cash and cash equivalents

        282.6         282.6         3.2     —          —          —     
     

 

 

    

 

 

    

 

 

   

 

 

   

 

 

   

 

 

 

Total

      $ 8,546.0       $ 8,732.1         100.0   $ 186.1      $ (196.0   $ 85.2   
     

 

 

    

 

 

    

 

 

   

 

 

   

 

 

   

 

 

 

 

18


THE HANOVER INSURANCE GROUP

CREDIT QUALITY AND DURATION OF FIXED MATURITIES

December 31, 2016

 

(In millions)                          

CREDIT QUALITY OF FIXED MATURITIES

                    

NAIC Designation

  

Rating Agency

Equivalent Designation

   Amortized
Cost
     Fair
Value
     % of Total
Fair Value
 

1

   Aaa/Aa/A    $ 4,867.7       $ 4,927.6         67.2

2

   Baa      1,955.4         1,975.8         26.9

3

   Ba      203.2         210.8         2.9

4

   B      195.9         203.7         2.8

5

   Caa and lower      11.8         11.9         0.2

6

   In or near default      1.1         1.5         —     
     

 

 

    

 

 

    

 

 

 

Total fixed maturities

      $ 7,235.1       $ 7,331.3         100.0
     

 

 

    

 

 

    

 

 

 

DURATION OF FIXED MATURITIES

                    
          Amortized
Cost
     Fair
Value
     % of Total
Fair Value
 

0-2 Years

   $ 1,168.6       $ 1,190.2         16.2

2-4 Years

        2,107.4         2,171.2         29.6

4-6 Years

        1,941.4         1,971.8         26.9

6-8 Years

        1,426.7         1,423.0         19.4

8-10 Years

        515.1         498.4         6.8

10+ Years

     75.9         76.7         1.1
  

 

 

    

 

 

    

 

 

 

Total fixed maturities

      $ 7,235.1       $ 7,331.3         100.0
     

 

 

    

 

 

    

 

 

 

Weighted Average Duration

        4.5         
     

 

 

       

 

19


THE HANOVER INSURANCE GROUP

TOP 10 CORPORATE AND MUNICIPAL FIXED MATURITY HOLDINGS

December 31, 2016

 

(In millions, except percentage data)

                          

Issuer

   Amortized Cost      Fair Value      As a Percent of
Invested Assets
    S&P
Ratings
 

Anheuser-Busch InBev

   $ 29.1       $ 29.5         0.34     A-   

AT&T

     27.1         26.5         0.30     BBB+   

Enterprise Holdings

     26.9         26.3         0.30     BBB+   

Goldman Sachs

     26.1         27.3         0.31     BBB   

Bank of America

     25.8         26.6         0.30     BBB+   

Key Bank

     24.6         24.7         0.28     BBB+   

AvalonBay Communities

     24.6         24.0         0.28     A-   

Morgan Stanley

     24.3         24.3         0.28     BBB+   

JP Morgan Chase

     24.3         24.1         0.28     A-   

AbbVie

     24.0         24.0         0.28     A-   
  

 

 

    

 

 

    

 

 

   

Top 10 Corporate and Municipal Fixed

   $ 256.8       $ 257.3         2.95  
  

 

 

    

 

 

    

 

 

   

 

20


THE HANOVER INSURANCE GROUP

RECONCILIATION OF OPERATING INCOME TO NET INCOME

 

    Three Months ended December 31     Year ended December 31  
    2016     2015     2016     2015  

(In millions, except per share data)

  $     Per
Share
(Diluted)
(1)
    $     Per
Share
(Diluted)
    $     Per
Share
(Diluted)
    $     Per
Share
(Diluted)
 

OPERATING INCOME (LOSS)

               

Commercial Lines

  $ (93.3     $ 16.8        $ 35.9        $ 143.3     

Personal Lines

    42.2          57.7          178.4          149.3     

Chaucer

    39.2          51.3          126.8          183.7     

Other

    (10.2       (2.2       (18.3       (10.2  
 

 

 

     

 

 

     

 

 

     

 

 

   

Total

    (22.1       123.6          322.8          466.1     

Interest expense

    (12.1       (14.7       (54.9       (60.6  
 

 

 

     

 

 

     

 

 

     

 

 

   

Operating income (loss) before income taxes

    (34.2   $ (0.81     108.9      $ 2.47        267.9      $ 6.20        405.5      $ 9.05   

Income tax benefit (expense) on operating income

    14.5        0.35        (28.6     (0.65     (83.5     (1.93     (125.5     (2.80
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating income (loss) after income taxes

    (19.7     (0.46     80.3        1.82        184.4        4.27        280.0        6.25   

Gain on disposal of U.K. motor business, net of tax

    —          —          0.3        0.01        0.9        0.02        40.6        0.91   

Other non-operating items:

               

Net realized investment gains (losses)

    3.6        0.08        (10.5     (0.24     8.6        0.20        19.5        0.43   

Loss from repayment of debt

    (2.2     (0.05     —          —          (88.3     (2.05     (24.1     (0.54

Other

    0.2        —          0.3        0.01        3.0        0.07        0.1        0.01   

Income tax benefit on other non-operating items

    5.9        0.14        7.4        0.16        47.5        1.10        14.7        0.33   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Income (loss) from continuing operations, net of taxes

    (12.2     (0.29     77.8        1.76        156.1        3.61        330.8        7.39   

Discontinued operations, net of taxes

    (1.3     (0.03     (0.2     —          (1.0     (0.02     0.7        0.01   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

NET INCOME (LOSS)

  $ (13.5   $ (0.32   $ 77.6      $ 1.76      $ 155.1      $ 3.59      $ 331.5      $ 7.40   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

(1) Per diluted share amounts exclude common stock equivalents, as the impact of these instruments was anti-dilutive.

 

21


Non-GAAP Financial Measures

The Hanover uses non-GAAP financial measures as important measures of the Company’s operating performance, which we believe provide investors with additional information regarding management’s evaluation of our results of operations and financial performance. The Company’s non-GAAP measures include operating income before interest expense and taxes, total operating income after taxes, total operating income after taxes per share, total book value per share, total book value per share excluding net unrealized gains and losses related to investments, net of tax, tangible book value per share and measures of operating income and loss and combined ratios excluding catastrophe losses (catastrophe losses as discussed here and in all other measures include catastrophe loss development) and reserve development. After-tax operating income EPS (sometimes referred to as “after-tax operating income per share”) is a non-GAAP measure. It is defined as net income (loss) excluding the after-tax impact of net realized investment gains (losses), as well as results from discontinued operations for a period divided by the average number of diluted shares of common stock.

Operating income before interest expense and taxes is net income, excluding interest expense on debt, income taxes and net realized investment gains and losses, because fluctuations in these gains and losses are determined by interest rates, financial markets and the timing of sales. Operating income before interest expense and taxes also excludes net gains and losses on disposals of businesses, discontinued operations, restructuring costs, extraordinary items, the cumulative effect of accounting changes and certain other items. Operating income before interest expense and taxes is the sum of the operating income from: Commercial Lines, Personal Lines, Chaucer, and Other. The Hanover believes that measures of operating income before interest expense and taxes provide investors with a valuable measure of the performance of the Company’s ongoing businesses because they highlight net income attributable to the core operations of the business.

Book value per share is total shareholders’ equity divided by the number of common shares outstanding. Book value per share excluding net unrealized gains and losses related to investments, net of tax is total shareholders’ equity excluding the after-tax effect of unrealized investment gains and losses divided by the number of common shares outstanding. Tangible book value per share is total shareholders’ equity, excluding goodwill and intangible assets, divided by the number of common shares outstanding.

The Hanover also provides measures of operating income and loss ratios that exclude the effects of catastrophe losses. A catastrophe is a severe loss, resulting from natural or manmade events, including risks such as fire, hurricane, earthquake, windstorm, explosion, terrorism or other similar events. Each catastrophe has unique characteristics. Catastrophes are not predictable as to timing or loss amount in advance. The Hanover believes that providing certain financial metrics and trends excluding the effects of catastrophes is meaningful for investors to understand the variability of periodic earnings and loss ratios.

Prior year reserve development, which can be favorable or unfavorable, represents changes in our estimate of the costs to pay claims from prior years. We believe that a discussion of operating income excluding prior year reserve development is helpful to investors since it provides insight into both our estimate of current year accident results and changes to prior-year reserve estimates.

Operating income before and after interest expense and taxes and measures of operating income that exclude the effects of catastrophe losses or reserve development should not be construed as substitutes for net income determined in accordance with GAAP. A reconciliation of income from continuing operations to operating income before interest expense and taxes and income from continuing operations per share to operating income after taxes per share for the three and twelve months ended December 31, 2016 and 2015 is set forth on page 21 of this document. The presentation of loss ratios calculated excluding the effects of reserve development and/or catastrophe losses should not be construed as a substitute for loss ratios determined in accordance with GAAP.

 

22


CORPORATE OFFICES AND

PRINCIPAL SUBSIDIARIES

THE HANOVER INSURANCE GROUP, INC.

440 Lincoln Street

Worcester, MA 01653

The Hanover Insurance Company

440 Lincoln Street

Worcester, MA 01653

Citizens Insurance Company of America

808 North Highlander Way

Howell, MI 48843

Chaucer Holdings Limited

Plantation Place

30 Fenchurch Street

London

EC3M 3AD

MARKET AND DIVIDEND INFORMATION

The following tables set forth the high and low closing sales prices of our common stock and cash dividends for the periods indicated:

 

Quarter Ended

  2016  
    Price Range     Dividends  
    High     Low     Per Share  

March 31

  $ 90.68      $ 76.90      $ 0.460   

June 30

  $ 91.15      $ 80.41      $ 0.460   

September 30

  $ 84.58      $ 74.10      $ 0.460   

December 31

  $ 91.66      $ 74.88      $ 0.500   

Quarter Ended

  2015  
    Price Range     Dividends  
    High     Low     Per Share  

March 31

  $ 73.35      $ 68.18      $ 0.410   

June 30

  $ 74.87      $ 68.57      $ 0.410   

September 30

  $ 82.82      $ 75.39      $ 0.410   

December 31

  $ 86.58      $ 77.40      $ 0.460   

INDUSTRY RATINGS AS OF FEBRUARY 2, 2017

 

    A.M.     Standard        

Financial Strength Ratings

  Best     & Poor’s     Moody’s  

The Hanover Insurance Company

    A        A        A3   

Citizens Insurance Company of America

    A        A        —     
    A.M.     Standard        

Debt Ratings

  Best     & Poor’s     Moody’s  

The Hanover Insurance Group, Inc.

     

Senior Debt

    bbb        BBB        Baa3   

Subordinated Debentures

    bb+        BB+        Ba1   

TRANSFER AGENT

Computershare Investor Services

PO Box 30170

College Station, TX 77842-3170

1-800-317-4454

COMMON STOCK

Common stock of The Hanover Insurance Group is traded on the New York Stock Exchange under the symbol “THG”.

INQUIRIES

Oksana Lukasheva

Vice President

Investor Relations

(508) 855-2063

olukasheva@hanover.com

INVESTOR INFORMATION LINE

Dial 1-800-407-5222 to receive additional printed information, fax-on-demand services or other prerecorded messages.

Please visit our internet site at http:// www.Hanover.com

 

 

23