Attached files

file filename
EX-99.1 - EXHIBIT 99.1 - AMERICAN EXPRESS COex99_1.htm
8-K - FORM 8-K OF AMERICAN EXPRESS COMPANY - AMERICAN EXPRESS COearnings8kq4fy16.htm
EXHIBIT 99.2
 
 
American Express Company
 (Preliminary)
Consolidated Statements of Income
 
(Millions, except percentages and per share amounts)
 

 
 
Q4'16
   
Q3'16
   
Q2'16
   
Q1'16
   
Q4'15
   
YOY % change
   
FY'16
   
FY'15
   
YOY % change
 
Non-interest revenues
                                                     
Discount revenue
 
$
4,697
   
$
4,516
   
$
4,824
   
$
4,643
   
$
4,913
     
(4
)
 
$
18,680
   
$
19,297
     
(3
)
Net card fees
   
725
     
747
     
715
     
699
     
687
     
6
     
2,886
     
2,700
     
7
 
Other fees and commissions
   
677
     
694
     
702
     
680
     
704
     
(4
)
   
2,753
     
2,866
     
(4
)
Other
   
515
     
483
     
545
     
486
     
540
     
(5
)
   
2,029
     
2,033
     
-
 
Total non-interest revenues
   
6,614
     
6,440
     
6,786
     
6,508
     
6,844
     
(3
)
   
26,348
     
26,896
     
(2
)
Interest income
                                                                       
Interest on loans
   
1,759
     
1,690
     
1,818
     
1,938
     
1,891
     
(7
)
   
7,205
     
7,309
     
(1
)
Interest and dividends on investment securities
   
27
     
34
     
34
     
36
     
37
     
(27
)
   
131
     
157
     
(17
)
Deposits with banks and other
   
35
     
40
     
33
     
31
     
19
     
84
     
139
     
79
     
76
 
Total interest income
   
1,821
     
1,764
     
1,885
     
2,005
     
1,947
     
(6
)
   
7,475
     
7,545
     
(1
)
Interest expense
                                                                       
Deposits
   
148
     
150
     
150
     
150
     
138
     
7
     
598
     
475
     
26
 
Long-term debt and other
   
265
     
280
     
286
     
275
     
262
     
1
     
1,106
     
1,148
     
(4
)
Total interest expense
   
413
     
430
     
436
     
425
     
400
     
3
     
1,704
     
1,623
     
5
 
Net interest income
   
1,408
     
1,334
     
1,449
     
1,580
     
1,547
     
(9
)
   
5,771
     
5,922
     
(3
)
Total revenues net of interest expense
   
8,022
     
7,774
     
8,235
     
8,088
     
8,391
     
(4
)
   
32,119
     
32,818
     
(2
)
Provisions for losses
                                                                       
Charge card
   
200
     
174
     
153
     
169
     
195
     
3
     
696
     
737
     
(6
)
Card Member loans
   
404
     
319
     
285
     
227
     
361
     
12
     
1,235
     
1,190
     
4
 
Other
   
21
     
11
     
25
     
38
     
16
     
31
     
95
     
61
     
56
 
Total provisions for losses
   
625
     
504
     
463
     
434
     
572
     
9
     
2,026
     
1,988
     
2
 
Total revenues net of interest expense after provisions for losses
   
7,397
     
7,270
     
7,772
     
7,654
     
7,819
     
(5
)
   
30,093
     
30,830
     
(2
)
   
Expenses
                                                                       
Marketing and promotion
   
1,205
     
930
     
788
     
727
     
892
     
35
     
3,650
     
3,109
     
17
 
Card Member rewards
   
1,758
     
1,566
     
1,766
     
1,703
     
1,794
     
(2
)
   
6,793
     
6,996
     
(3
)
Card Member services and other
   
292
     
278
     
281
     
282
     
246
     
19
     
1,133
     
1,018
     
11
 
Salaries and employee benefits
   
1,207
     
1,263
     
1,451
     
1,338
     
1,209
     
-
     
5,259
     
4,976
     
6
 
Professional services
   
721
     
630
     
628
     
604
     
784
     
(8
)
   
2,583
     
2,750
     
(6
)
Occupancy and equipment
   
506
     
429
     
438
     
465
     
482
     
5
     
1,838
     
1,854
     
(1
)
Other, net
   
547
     
439
     
(596
)
   
351
     
958
     
(43
)
   
741
     
2,189
     
(66
)
Total expenses
   
6,236
     
5,535
     
4,756
     
5,470
     
6,365
     
(2
)
   
21,997
     
22,892
     
(4
)
Pretax income
   
1,161
     
1,735
     
3,016
     
2,184
     
1,454
     
(20
)
   
8,096
     
7,938
     
2
 
Income tax provision
   
336
     
593
     
1,001
     
758
     
555
     
(39
)
   
2,688
     
2,775
     
(3
)
Net income
 
$
825
   
$
1,142
   
$
2,015
   
$
1,426
   
$
899
     
(8
)
 
$
5,408
   
$
5,163
     
5
 
Net income attributable to common shareholders (A)
 
$
800
   
$
1,112
   
$
1,979
   
$
1,394
   
$
873
     
(8
)
 
$
5,285
   
$
5,063
     
4
 
Effective tax rate
   
28.9
%
   
34.2
%
   
33.2
%
   
34.7
%
   
38.2
%
           
33.2
%
   
35.0
%
       
 
                                                                       
Earnings Per Common Share
                                                                       
Basic
                                                                       
Net income attributable to common shareholders
 
$
0.88
   
$
1.21
   
$
2.11
   
$
1.45
   
$
0.89
     
(1
)
 
$
5.67
   
$
5.07
     
12
 
Average common shares outstanding
   
910
     
920
     
938
     
961
     
977
     
(7
)
   
933
     
999
     
(7
)
Diluted
                                                                       
Net income attributable to common shareholders
 
$
0.88
   
$
1.20
   
$
2.10
   
$
1.45
   
$
0.89
     
(1
)
 
$
5.65
   
$
5.05
     
12
 
Average common shares outstanding
   
913
     
923
     
941
     
963
     
981
     
(7
)
   
935
     
1,003
     
(7
)
Cash dividends declared per common share
 
$
0.32
   
$
0.32
   
$
0.29
   
$
0.29
   
$
0.29
     
10
   
$
1.22
   
$
1.13
     
8
 

# - Denotes a variance of more than 100 percent.
 
 
 
 
 
 
 
 
 
See Appendix V for footnote references

-1-


American Express Company
(Preliminary)
Consolidated Balance Sheets and Related Statistical Information
 
(Billions, except percentages, per share amounts and where indicated)
 

 
 
Q4'16
   
Q3'16
   
Q2'16
   
Q1'16
   
Q4'15
   
YOY % change
 
Assets
                                   
Cash & cash equivalents
 
$
25
   
$
27
   
$
34
   
$
25
   
$
23
     
9
 
Card Member loans and receivables held for sale
   
-
     
-
     
-
     
12
     
15
     
#
 
Card Member receivables, less reserves
   
47
     
45
     
45
     
44
     
44
     
7
 
Card Member Loans, less reserves
   
64
     
60
     
59
     
56
     
58
     
10
 
Investment securities
   
3
     
4
     
4
     
4
     
4
     
(25
)
Other (B)
   
20
     
17
     
18
     
18
     
17
     
18
 
Total assets
 
$
159
   
$
153
   
$
160
   
$
159
   
$
161
     
(1
)
   
Liabilities and Shareholders' Equity
                                               
Customer deposits
 
$
53
   
$
54
   
$
54
   
$
56
   
$
55
     
(4
)
Short-term borrowings
   
6
     
3
     
2
     
3
     
5
     
20
 
Long-term debt
   
47
     
45
     
51
     
47
     
48
     
(2
)
Other (B)
   
32
     
30
     
32
     
32
     
32
     
-
 
Total liabilities
   
138
     
132
     
139
     
138
     
140
     
(1
)
   
Shareholders' Equity
   
21
     
21
     
21
     
21
     
21
     
-
 
Total liabilities and shareholders' equity
 
$
159
   
$
153
   
$
160
   
$
159
   
$
161
     
(1
)
   
Return on average equity (C)
   
26.0
%
   
26.1
%
   
26.4
%
   
23.6
%
   
24.0
%
       
Return on average common equity (C)
   
27.5
%
   
27.6
%
   
27.9
%
   
24.8
%
   
25.2
%
       
Book value per common share (dollars)
 
$
20.93
   
$
21.20
   
$
20.67
   
$
20.13
   
$
19.71
     
6
 
 
                                               

# - Denotes a variance of more than 100 percent.
 
 
 
 
 
 
 
 
 
 
 
 
 
See Appendix V for footnote references
 
-2-



American Express Company
(Preliminary)
Consolidated Capital

 
 
Q4'16
   
Q3'16
   
Q2'16
   
Q1'16
   
Q4'15
 
Shares Outstanding (in millions)
     
Beginning of period
   
917
     
925
     
951
     
969
     
985
 
Repurchase of common shares
   
(15
)
   
(8
)
   
(27
)
   
(20
)
   
(16
)
Net impact of employee benefit plans and others
   
2
     
-
     
1
     
2
     
-
 
End of period
   
904
     
917
     
925
     
951
     
969
 
   
Risk-Based Capital Ratios - Transitional Basel III ($ in billions) (D)
     
Common Equity Tier 1/Risk Weighted Assets (RWA)
   
12.3
%
   
13.6
%
   
13.5
%
   
12.6
%
   
12.4
%
Tier 1
   
13.5
%
   
14.9
%
   
14.7
%
   
13.8
%
   
13.5
%
Total
   
15.2
%
   
16.6
%
   
16.4
%
   
15.3
%
   
15.2
%
   
Common Equity Tier 1
 
$
16.1
   
$
16.8
   
$
16.5
   
$
16.5
   
$
16.7
 
Tier 1 Capital
 
$
17.7
   
$
18.4
   
$
18.0
   
$
18.0
   
$
18.3
 
Tier 2 Capital
 
$
2.2
   
$
2.1
   
$
2.1
   
$
2.1
   
$
2.3
 
Total Capital
 
$
19.9
   
$
20.5
   
$
20.1
   
$
20.1
   
$
20.6
 
RWA
 
$
131.0
   
$
123.6
   
$
122.5
   
$
130.9
   
$
135.2
 
Tier 1 Leverage
   
11.6
%
   
11.9
%
   
11.5
%
   
11.5
%
   
11.7
%
Supplementary Leverage Ratio (SLR) (E)
   
10.0
%
   
10.3
%
   
9.7
%
   
9.6
%
   
9.8
%
Average Total Assets to calculate the Tier 1 Leverage Ratio (F)
 
$
152.7
   
$
154.2
   
$
156.6
   
$
157.1
   
$
156.4
 
Total Leverage Exposure to calculate SLR
 
$
177.4
   
$
178.7
   
$
186.0
   
$
188.3
   
$
186.6
 
   
Risk-Based Capital Ratios - Estimated fully phased-in Basel III ($ in billions) (D) (G)
                                       
RWA
 
$
131.9
   
$
124.7
   
$
123.7
   
$
132.2
   
$
135.0
 
Risk-Based Capital (Common Equity Tier 1)
 
$
15.6
   
$
16.3
   
$
15.9
   
$
15.9
   
$
15.9
 
Risk-Based Capital (Tier 1)
 
$
17.2
   
$
17.9
   
$
17.5
   
$
17.5
   
$
17.5
 
Common Equity Tier 1 ratio (H)
   
11.8
%
   
13.1
%
   
12.9
%
   
12.0
%
   
11.8
%
Tier 1 Risk-Based Capital Ratio (I)
   
13.0
%
   
14.3
%
   
14.2
%
   
13.2
%
   
13.0
%
Supplementary Leverage Ratio (J)
   
9.7
%
   
10.0
%
   
9.4
%
   
9.3
%
   
9.4
%


See Appendix V for footnote references 
-3-


American Express Company
 
(Preliminary)
Selected Card Related Statistical Information
 
 
(Billions, except percentages and where indicated)
 
 

 
 
Q4'16
   
Q3'16
   
Q2'16
   
Q1'16
   
Q4'15
   
YOY % change
   
FY'16
   
FY'15
   
YOY % change
 
Card billed business (K)
                                                     
United States
 
$
174.4
   
$
164.6
   
$
185.1
   
$
176.3
   
$
190.2
     
(8
)
 
$
700.4
   
$
721.8
     
(3
)
Outside the United States
   
88.8
     
86.6
     
84.2
     
77.5
     
83.0
     
7
     
337.1
     
317.9
     
6
 
Worldwide
 
$
263.2
   
$
251.2
   
$
269.3
   
$
253.8
   
$
273.2
     
(4
)
 
$
1,037.5
   
$
1,039.7
     
-
 
Total cards-in-force (L) (millions)
                                                                       
United States
   
47.5
     
47.1
     
47.0
     
57.9
     
57.6
     
(18
)
   
47.5
     
57.6
     
(18
)
Outside the United States
   
62.4
     
61.7
     
61.2
     
60.7
     
60.2
     
4
     
62.4
     
60.2
     
4
 
Worldwide
   
109.9
     
108.8
     
108.2
     
118.6
     
117.8
     
(7
)
   
109.9
     
117.8
     
(7
)
Basic cards-in-force (L) (millions)
                                                                       
United States
   
37.4
     
37.0
     
37.0
     
45.1
     
44.8
     
(17
)
   
37.4
     
44.8
     
(17
)
Outside the United States
   
51.7
     
51.1
     
50.5
     
50.0
     
49.5
     
4
     
51.7
     
49.5
     
4
 
Worldwide
   
89.1
     
88.1
     
87.5
     
95.1
     
94.3
     
(6
)
   
89.1
     
94.3
     
(6
)
Average basic Card Member spending (M) (dollars)
                                                                       
United States
 
$
5,181
   
$
4,937
   
$
4,672
   
$
4,249
   
$
4,633
     
12
   
$
18,808
   
$
18,066
     
4
 
Outside the United States
 
$
3,401
   
$
3,264
   
$
3,319
   
$
3,082
   
$
3,352
     
1
   
$
13,073
   
$
12,971
     
1
 
Worldwide
 
$
4,647
   
$
4,433
   
$
4,313
   
$
3,952
   
$
4,305
     
8
   
$
17,216
   
$
16,743
     
3
 
Card Member loans (N)
                                                                       
United States
 
$
58.3
   
$
53.9
   
$
53.2
   
$
50.7
   
$
51.5
     
13
   
$
58.3
   
$
51.5
     
13
 
Outside the United States
 
$
7.0
   
$
6.7
   
$
6.7
   
$
6.7
   
$
7.1
     
(1
)
 
$
7.0
   
$
7.1
     
(1
)
Worldwide
 
$
65.3
   
$
60.6
   
$
59.9
   
$
57.4
   
$
58.6
     
11
   
$
65.3
   
$
58.6
     
11
 
 
                                                                       
Average discount rate (O)
   
2.44
%
   
2.47
%
   
2.43
%
   
2.44
%
   
2.42
%
           
2.45
%
   
2.46
%
       
Average fee per card (dollars) (M)
 
$
47
   
$
49
   
$
42
   
$
40
   
$
39
     
21
   
$
44
   
$
39
     
13
 

# - Denotes a variance of more than 100 percent.


 
See Appendix V for footnote references 
 
-4-


American Express Company
(Preliminary)
Selected Credit Related Statistical Information
 
 
 
 
 
 
 
(Billions, except percentages and where indicated)
 
 
 
 
 
 
 

 
 
Q4'16
   
Q3'16
   
Q2'16
   
Q1'16
   
Q4'15
   
YOY % change
   
FY'16
   
FY'15
   
YOY % change
 
Worldwide Card Member receivables (N)
                                                     
Total receivables
 
$
47.3
   
$
45.3
   
$
45.2
   
$
44.5
   
$
44.1
     
7
   
$
47.3
   
$
44.1
     
7
 
Loss reserves (millions):
                                                                       
Beginning balance
 
$
437
   
$
423
   
$
446
   
$
462
   
$
441
     
(1
)
 
$
462
   
$
465
     
(1
)
Provisions (P)
   
200
     
174
     
153
     
169
     
195
     
3
     
696
     
737
     
(6
)
Net write-offs (Q)
   
(156
)
   
(159
)
   
(173
)
   
(186
)
   
(169
)
   
(8
)
   
(674
)
   
(713
)
   
(5
)
Other (R)
   
(14
)
   
(1
)
   
(3
)
   
1
     
(5
)
   
#
     
(17
)
   
(27
)
   
(37
)
Ending balance
 
$
467
   
$
437
   
$
423
   
$
446
   
$
462
     
1
   
$
467
   
$
462
     
1
 
% of receivables
   
1.0
%
   
1.0
%
   
0.9
%
   
1.0
%
   
1.0
%
           
1.0
%
   
1.0
%
       
Net write-off rate, excluding Global Corporate Payments (GCP) (principal only) (S)
   
1.3
%
   
1.4
%
   
1.6
%
   
1.9
%
   
1.7
%
           
1.5
%
   
1.8
%
       
Net write-off rate, excluding GCP (principal and fees) (S)
   
1.5
%
   
1.6
%
   
1.8
%
   
2.1
%
   
1.9
%
           
1.8
%
   
2.0
%
       
30+ days past due as a % of total, excluding GCP
   
1.4
%
   
1.4
%
   
1.3
%
   
1.5
%
   
1.5
%
           
1.4
%
   
1.5
%
       
GCP Net loss ratio (as a % of charge volume) (T)
   
0.10
%
   
0.11
%
   
0.09
%
   
0.08
%
   
0.08
%
           
0.09
%
   
0.09
%
       
GCP 90+ days past billing as a % of total
   
0.9
%
   
0.8
%
   
0.7
%
   
0.7
%
   
0.9
%
           
0.9
%
   
0.9
%
       
   
Worldwide Card Member loans (N)
                                                                       
Total loans
 
$
65.3
   
$
60.6
   
$
59.9
   
$
57.4
   
$
58.6
     
11
   
$
65.3
   
$
58.6
     
11
 
Loss reserves (millions):
                                                                       
Beginning balance
 
$
1,114
   
$
1,091
   
$
1,012
   
$
1,028
   
$
1,164
     
(4
)
 
$
1,028
   
$
1,201
     
(14
)
Provisions (P)
   
404
     
319
     
285
     
227
     
361
     
12
     
1,235
     
1,190
     
4
 
Net write-offs - principal (Q)
   
(243
)
   
(250
)
   
(223
)
   
(214
)
   
(234
)
   
4
     
(930
)
   
(967
)
   
(4
)
Net write-offs - interest and fees (Q)
   
(47
)
   
(48
)
   
(40
)
   
(40
)
   
(40
)
   
18
     
(175
)
   
(162
)
   
8
 
Reserves transferred to held for sale
   
-
     
-
     
-
     
-
     
(224
)
   
#
     
-
     
(224
)
   
#
 
Other (R)
   
(5
)
   
2
     
57
     
11
     
1
     
#
     
65
     
(10
)
   
#
 
Ending balance
 
$
1,223
   
$
1,114
   
$
1,091
   
$
1,012
   
$
1,028
     
19
   
$
1,223
   
$
1,028
     
19
 
Ending reserves - principal
 
$
1,160
   
$
1,050
   
$
1,037
   
$
959
   
$
975
     
19
   
$
1,160
   
$
975
     
19
 
Ending reserves - interest and fees
 
$
63
   
$
64
   
$
54
   
$
53
   
$
53
     
19
   
$
63
   
$
53
     
19
 
% of loans
   
1.9
%
   
1.8
%
   
1.8
%
   
1.8
%
   
1.8
%
           
1.9
%
   
1.8
%
       
% of past due
   
161
%
   
160
%
   
160
%
   
161
%
   
164
%
           
161
%
   
164
%
       
Average loans
 
$
62.6
   
$
60.3
   
$
58.8
   
$
57.4
   
$
67.1
     
(7
)
 
$
59.9
   
$
67.9
     
(12
)
Net write-off rate (principal only) (S)
   
1.6
%
   
1.7
%
   
1.5
%
   
1.5
%
   
1.4
%
           
1.6
%
   
1.4
%
       
Net write-off rate (principal, interest and fees) (S)
   
1.9
%
   
2.0
%
   
1.8
%
   
1.8
%
   
1.6
%
           
1.8
%
   
1.7
%
       
30+ days past due loans as a % of total
   
1.2
%
   
1.1
%
   
1.1
%
   
1.1
%
   
1.1
%
           
1.2
%
   
1.1
%
       
   
Net interest income divided by average loans (U)
   
9.0
%
   
8.8
%
   
8.6
%
   
8.9
%
   
8.7
%
           
8.8
%
   
8.6
%
       
Net interest yield on Card Member loans (U)
   
9.9
%
   
9.8
%
   
9.5
%
   
9.7
%
   
9.4
%
           
9.6
%
   
9.4
%
       
 
                                                                       

# - Denotes a variance of more than 100 percent.

 
See Appendix V for footnote references 


-5-


American Express Company
 (Preliminary)
Selected Income Statement information by Segment
 
(Millions)
 
 
 

 
 
U.S. Consumer Services
   
International Consumer and Network Services
   
Global Commercial Services
   
Global Merchant Services
   
Corporate and Other
   
Consolidated
 
 
 
(USCS)
   
(ICNS)
   
(GCS)
   
(GMS)
             
Q4'16
                                   
Non-interest revenues
 
$
1,927
   
$
1,198
   
$
2,297
   
$
1,063
   
$
129
   
$
6,614
 
Interest income
   
1,235
     
230
     
296
     
-
     
60
     
1,821
 
Interest expense
   
132
     
52
     
104
     
(57
)
   
182
     
413
 
Total revenues net of interest expense
   
3,030
     
1,376
     
2,489
     
1,120
     
7
     
8,022
 
Total provision
   
363
     
92
     
171
     
4
     
(5
)
   
625
 
Pretax income (loss)
   
481
     
82
     
545
     
556
     
(503
)
   
1,161
 
Income tax provision (benefit)
   
130
     
(2
)
   
163
     
187
     
(142
)
   
336
 
Net income (loss)
   
351
     
84
     
382
     
369
     
(361
)
   
825
 
Q4'15
                                               
Non-interest revenues
 
$
2,155
   
$
1,178
   
$
2,253
   
$
1,148
   
$
110
   
$
6,844
 
Interest income
   
1,349
     
235
     
311
     
-
     
52
     
1,947
 
Interest expense
   
130
     
59
     
94
     
(57
)
   
174
     
400
 
Total revenues net of interest expense
   
3,374
     
1,354
     
2,470
     
1,205
     
(12
)
   
8,391
 
Total provision
   
334
     
77
     
153
     
9
     
(1
)
   
572
 
Pretax income (loss)
   
837
     
185
     
761
     
575
     
(904
)
   
1,454
 
Income tax provision (benefit)
   
296
     
45
     
274
     
211
     
(271
)
   
555
 
Net income (loss)
   
541
     
140
     
487
     
364
     
(633
)
   
899
 
YOY % change
                                               
Non-interest revenues
   
(11
)
   
2
     
2
     
(7
)
   
17
     
(3
)
Interest income
   
(8
)
   
(2
)
   
(5
)
   
-
     
15
     
(6
)
Interest expense
   
2
     
(12
)
   
11
     
-
     
5
     
3
 
Total revenues net of interest expense
   
(10
)
   
2
     
1
     
(7
)
   
#
     
(4
)
Total provision
   
9
     
19
     
12
     
(56
)
   
#
     
9
 
Pretax income (loss)
   
(43
)
   
(56
)
   
(28
)
   
(3
)
   
(44
)
   
(20
)
Income tax provision (benefit)
   
(56
)
   
#
     
(41
)
   
(11
)
   
(48
)
   
(39
)
Net income (loss)
   
(35
)
   
(40
)
   
(22
)
   
1
     
(43
)
   
(8
)

# - Denotes a variance of more than 100 percent.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

 
See Appendix V for footnote references 
 
-6-


American Express Company
(Preliminary)
Billed Business Growth Trend
 
 
 
 
 

 
 
YOY % change
 
 
 
Reported
   
FX-Adjusted (V)
   
Reported
   
FX-Adjusted (V)
 
 
 
Q4'16
   
Q3'16
   
Q2'16
   
Q1'16
   
Q4'15
   
Q4'16
   
Q3'16
   
Q2'16
   
Q1'16
   
Q4'15
   
FY'16
   
FY'16
 
Worldwide (W)
                                                                       
Total Billed Business
   
(4
%)
   
(3
%)
   
3
%
   
3
%
   
2
%
   
(3
%)
   
(3
%)
   
4
%
   
6
%
   
5
%
   
-
     
1
%
Proprietary billed business
   
(5
)
   
(5
)
   
2
     
3
     
1
     
(4
)
   
(5
)
   
3
     
4
     
3
     
(1
)
   
(1
)
GNS billed business (X)
   
3
     
10
     
5
     
5
     
3
     
4
     
10
     
11
     
13
     
14
     
6
     
10
 
Airline-related volume (7% of Q4'16 worldwide billed business)
   
(3
)
   
(6
)
   
(4
)
   
(4
)
   
(5
)
   
(1
)
   
(5
)
   
(3
)
   
(2
)
   
(1
)
   
(4
)
   
(3
)
 
                                                                                               
United States (W)
                                                                                               
Billed Business
   
(8
)
   
(9
)
   
2
     
4
     
4
     
n/
a
   
n/
a
   
n/
a
   
n/
a
   
n/
a
   
(3
)
   
n/
a
Proprietary consumer card billed business (Y)
   
(14
)
   
(15
)
   
-
     
4
     
4
     
n/
a
   
n/
a
   
n/
a
   
n/
a
   
n/
a
   
(7
)
   
n/
a
Proprietary small business and corporate services billed business (Z)
   
1
     
(1
)
   
4
     
5
     
3
     
n/
a
   
n/
a
   
n/
a
   
n/
a
   
n/
a
   
2
     
n/
a
T&E-related volume (23% of Q4'16 U.S. billed business)
   
(6
)
   
(7
)
   
(1
)
   
1
     
2
     
n/
a
   
n/
a
   
n/
a
   
n/
a
   
n/
a
   
(3
)
   
n/
a
Non-T&E-related volume (77% of Q4'16 U.S. billed business)
   
(9
)
   
(9
)
   
3
     
5
     
4
     
n/
a
   
n/
a
   
n/
a
   
n/
a
   
n/
a
   
(3
)
   
n/
a
Airline-related volume (6% of Q4'16 U.S. billed business)
   
(6
)
   
(11
)
   
(8
)
   
(5
)
   
(3
)
   
n/
a
   
n/
a
   
n/
a
   
n/
a
   
n/
a
   
(7
)
   
n/
a
 
                                                                                               
Outside the United States (W)
                                                                                               
Billed Business
   
7
     
10
     
5
     
2
     
(3
)
   
11
     
11
     
10
     
9
     
8
     
6
     
10
 
Japan, Asia Pacific & Australia ("JAPA") billed business
   
14
     
22
     
12
     
8
     
5
     
13
     
16
     
13
     
13
     
14
     
14
     
14
 
Latin America & Canada ("LACC") billed business
   
1
     
-
     
(9
)
   
(14
)
   
(19
)
   
7
     
7
     
6
     
5
     
-
     
(6
)
   
6
 
Europe, Middle East & Africa ("EMEA") billed business
   
1
     
2
     
3
     
3
     
(4
)
   
9
     
7
     
6
     
8
     
5
     
2
     
8
 
Proprietary consumer card billed business (X)
   
4
     
6
     
4
     
1
     
(8
)
   
10
     
8
     
8
     
8
     
3
     
4
     
8
 
Proprietary small business and corporate services billed business (Z)
   
7
     
6
     
3
     
(3
)
   
(10
)
   
11
     
6
     
6
     
4
     
2
     
3
     
7
 

 
 
See Appendix V for footnote references 
 
-7-


U.S. Consumer Services
 
 (Preliminary)
Selected Income Statement and Statistical Information
(Millions, except percentages)


 
 
Q4'16
   
Q3'16
   
Q2'16
   
Q1'16
   
Q4'15
   
YOY % change
   
FY'16
   
FY'15
   
YOY % change
 
Non-interest revenues
 
$
1,927
   
$
1,849
   
$
2,069
   
$
2,029
   
$
2,155
     
(11
)
 
$
7,874
   
$
8,479
     
(7
)
Interest income
   
1,235
     
1,178
     
1,278
     
1,391
     
1,349
     
(8
)
   
5,082
     
5,198
     
(2
)
Interest expense
   
132
     
125
     
139
     
140
     
130
     
2
     
536
     
488
     
10
 
Net interest income
   
1,103
     
1,053
     
1,139
     
1,251
     
1,219
     
(10
)
   
4,546
     
4,710
     
(3
)
Total revenues net of interest expense
   
3,030
     
2,902
     
3,208
     
3,280
     
3,374
     
(10
)
   
12,420
     
13,189
     
(6
)
Provisions for losses
   
363
     
275
     
237
     
190
     
334
     
9
     
1,065
     
1,064
     
-
 
Total revenues net of interest expense after provisions for losses
   
2,667
     
2,627
     
2,971
     
3,090
     
3,040
     
(12
)
   
11,355
     
12,125
     
(6
)
Expenses
                                                                       
Marketing, promotion, rewards, Card Member services and other
   
1,425
     
1,274
     
1,369
     
1,348
     
1,410
     
1
     
5,416
     
5,382
     
1
 
Salaries and employee benefits and other operating expenses
   
761
     
738
     
(96
)
   
655
     
793
     
(4
)
   
2,058
     
3,066
     
(33
)
Total expenses
   
2,186
     
2,012
     
1,273
     
2,003
     
2,203
     
(1
)
   
7,474
     
8,448
     
(12
)
Pretax segment income
   
481
     
615
     
1,698
     
1,087
     
837
     
(43
)
   
3,881
     
3,677
     
6
 
Income tax provision
   
130
     
214
     
631
     
393
     
296
     
(56
)
   
1,368
     
1,322
     
3
 
Segment income
 
$
351
   
$
401
   
$
1,067
   
$
694
   
$
541
     
(35
)
 
$
2,513
   
$
2,355
     
7
 
Effective tax rate
   
27.0
%
   
34.8
%
   
37.2
%
   
36.2
%
   
35.4
%
           
35.2
%
   
36.0
%
       
   
(Billions, except percentages and where indicated)
                                                                       
Card billed business
 
$
84.3
   
$
78.6
   
$
93.4
   
$
89.0
   
$
98.4
     
(14
)
 
$
345.3
   
$
370.1
     
(7
)
Total cards-in-force (millions)
   
32.7
     
32.3
     
31.8
     
40.9
     
40.7
     
(20
)
 
$
32.7
     
40.7
     
(20
)
Basic cards-in-force (millions)
   
23.3
     
22.9
     
22.6
     
28.8
     
28.6
     
(19
)
 
$
23.3
     
28.6
     
(19
)
Average basic Card Member spending (dollars) (M)
 
$
3,643
   
$
3,452
   
$
3,417
   
$
3,092
   
$
3,471
     
5
   
$
13,447
   
$
13,441
     
-
 
   
Total segment assets
 
$
87.4
   
$
79.4
   
$
81.3
   
$
86.3
   
$
92.7
     
(6
)
 
$
87.4
   
$
92.7
     
(6
)
Segment capital (AA)
 
$
7.2
   
$
7.5
   
$
6.8
   
$
7.4
   
$
7.2
     
-
   
$
7.2
   
$
7.2
     
-
 
Return on average segment capital (AA)
   
34.9
%
   
37.4
%
   
38.9
%
   
31.8
%
   
31.1
%
           
34.9
%
   
31.1
%
       
   
Card Member receivables: (N)
                                                                       
Total receivables
 
$
12.3
   
$
10.1
   
$
10.6
   
$
10.3
   
$
11.8
     
4
   
$
12.3
   
$
11.8
     
4
 
30+ days past due as a % of total
   
1.2
%
   
1.4
%
   
1.2
%
   
1.4
%
   
1.4
%
           
1.2
%
   
1.4
%
       
Net write-off rate (principal only) (S)
   
1.3
%
   
1.1
%
   
1.3
%
   
1.8
%
   
1.6
%
           
1.4
%
   
1.6
%
       
Net write-off rate (principal and fees) (S)
   
1.5
%
   
1.3
%
   
1.6
%
   
2.0
%
   
1.8
%
           
1.6
%
   
1.8
%
       
Card Member loans: (N)
                                                                       
Total loans
 
$
48.8
   
$
44.9
   
$
44.6
   
$
42.4
   
$
43.5
     
12
   
$
48.8
   
$
43.5
     
12
 
30+ days past due loans as a % of total
   
1.1
%
   
1.1
%
   
1.1
%
   
1.0
%
   
1.0
%
           
1.1
%
   
1.0
%
       
Average loans
 
$
46.5
   
$
44.8
   
$
43.5
   
$
42.5
   
$
50.5
     
(8
)
 
$
44.4
   
$
51.1
     
(13
)
Net write-off rate (principal only) (S)
   
1.5
%
   
1.6
%
   
1.5
%
   
1.5
%
   
1.4
%
           
1.5
%
   
1.4
%
       
Net write-off rate (principal, interest and fees) (S)
   
1.8
%
   
1.9
%
   
1.7
%
   
1.7
%
   
1.6
%
           
1.8
%
   
1.6
%
       
   
Net interest income divided by average loans (U)
   
9.5
%
   
9.4
%
   
9.0
%
   
9.3
%
   
9.1
%
           
9.2
%
   
9.0
%
       
Net interest yield on Card Member loans (U)
   
9.6
%
   
9.5
%
   
9.1
%
   
9.5
%
   
9.1
%
           
9.3
%
   
9.2
%
       

# - Denotes a variance of more than 100 percent.
 
 
 

 
 
See Appendix V for footnote references 
 
-8-



International Consumer and Network Services
 
(Preliminary)
Selected Income Statement and Statistical Information
(Millions, except percentages)

 
 
Q4'16
   
Q3'16
   
Q2'16
   
Q1'16
   
Q4'15
   
YOY % change
   
FY'16
   
FY'15
   
YOY % change
 
Non-interest revenues
 
$
1,198
   
$
1,205
   
$
1,242
   
$
1,140
   
$
1,178
     
2
   
$
4,785
   
$
4,627
     
3
 
Interest income
   
230
     
231
     
234
     
227
     
235
     
(2
)
   
922
     
945
     
(2
)
Interest expense
   
52
     
55
     
58
     
54
     
59
     
(12
)
   
219
     
235
     
(7
)
Net interest income
   
178
     
176
     
176
     
173
     
176
     
1
     
703
     
710
     
(1
)
Total revenues net of interest expense
   
1,376
     
1,381
     
1,418
     
1,313
     
1,354
     
2
     
5,488
     
5,337
     
3
 
Provisions for losses
   
92
     
84
     
78
     
71
     
77
     
19
     
325
     
300
     
8
 
Total revenues net of interest expense after provisions for losses
   
1,284
     
1,297
     
1,340
     
1,242
     
1,277
     
1
     
5,163
     
5,037
     
3
 
Expenses
                                                                       
Marketing, promotion, rewards, Card Member services and other
   
642
     
554
     
500
     
481
     
547
     
17
     
2,177
     
1,980
     
10
 
Salaries and employee benefits and other operating expenses
   
560
     
535
     
567
     
506
     
545
     
3
     
2,168
     
2,153
     
1
 
Total expenses
   
1,202
     
1,089
     
1,067
     
987
     
1,092
     
10
     
4,345
     
4,133
     
5
 
Pretax segment income
   
82
     
208
     
273
     
255
     
185
     
(56
)
   
818
     
904
     
(10
)
Income tax provision/(benefit)
   
(2
)
   
53
     
45
     
67
     
45
     
#
     
163
     
220
     
(26
)
Segment income
 
$
84
   
$
155
   
$
228
   
$
188
   
$
140
     
(40
)
 
$
655
   
$
684
     
(4
)
Effective tax rate
   
(2.4
%)
   
25.5
%
   
16.5
%
   
26.3
%
   
24.3
%
           
19.9
%
   
24.3
%
       
   
(Billions, except percentages and where indicated)
                                                                       
Card billed business
                                                                       
    Proprietary
 
$
28.1
   
$
26.6
   
$
26.5
   
$
24.7
   
$
27.0
     
4
   
$
105.9
   
$
102.1
     
4
 
    Global Network Services (GNS)
   
44.6
     
44.8
   
$
43.8
   
$
40.5
   
$
43.5
     
3
   
$
173.7
   
$
164.4
     
6
 
Total
 
$
72.7
   
$
71.4
   
$
70.3
   
$
65.2
   
$
70.5
     
3
   
$
279.6
   
$
266.5
     
5
 
   
Total cards-in-force (millions)
                                                                       
    Proprietary
   
15.0
     
14.8
     
15.0
     
14.8
     
14.6
     
3
     
15.0
     
14.6
     
3
 
    GNS
   
48.6
     
48.1
     
48.0
     
47.7
     
47.4
     
3
     
48.6
     
47.4
     
3
 
Total
   
63.6
     
62.9
     
63.0
     
62.5
     
62.0
     
3
     
63.6
     
62.0
     
3
 
   
Proprietary basic cards-in-force (millions)
   
10.3
     
10.3
     
10.3
     
10.1
     
9.9
     
4
     
10.3
     
9.9
     
4
 
Average basic Card Member spending (dollars) (M)
 
$
2,720
   
$
2,596
   
$
2,609
   
$
2,455
   
$
2,718
     
-
   
$
10,386
   
$
10,308
     
1
 
   
Total segment assets
 
$
35.7
   
$
34.4
   
$
35.0
   
$
34.3
   
$
35.1
     
2
   
$
35.7
   
$
35.1
     
2
 
Segment capital (AA)
 
$
2.5
   
$
2.7
   
$
2.6
   
$
2.5
   
$
2.6
     
(4
)
 
$
2.5
   
$
2.6
     
(4
)
Return on average segment capital (AA)
   
25.4
%
   
26.4
%
   
25.5
%
   
23.6
%
   
23.8
%
           
25.4
%
   
23.8
%
       
   
Card Member receivables:
                                                                       
Total receivables
 
$
6.0
   
$
5.6
   
$
5.6
   
$
5.6
   
$
5.6
     
7
   
$
6.0
   
$
5.6
     
7
 
30+ days past due as a % of total
   
1.3
%
   
1.5
%
   
1.4
%
   
1.5
%
   
1.5
%
           
1.3
%
   
1.5
%
       
Net write-off rate (principal only) (S)
   
1.8
%
   
2.0
%
   
2.2
%
   
2.2
%
   
2.1
%
           
2.0
%
   
2.1
%
       
Net write-off rate (principal and fees) (S)
   
1.9
%
   
2.2
%
   
2.3
%
   
2.4
%
   
2.3
%
           
2.2
%
   
2.3
%
       
Card Member loans:
                                                                       
Total loans
 
$
7.0
   
$
6.7
   
$
6.6
   
$
6.6
   
$
7.1
     
(1
)
 
$
7.0
   
$
7.1
     
(1
)
30+ days past due loans as a % of total
   
1.6
%
   
1.7
%
   
1.7
%
   
1.8
%
   
1.6
%
           
1.6
%
   
1.6
%
       
Average loans
 
$
6.8
   
$
6.7
   
$
6.8
   
$
6.8
   
$
7.0
     
(3
)
 
$
6.8
   
$
7.0
     
(3
)
Net write-off rate (principal only) (S)
   
2.0
%
   
2.1
%
   
2.1
%
   
1.9
%
   
1.8
%
           
2.0
%
   
1.9
%
       
Net write-off rate (principal, interest and fees) (S)
   
2.5
%
   
2.6
%
   
2.5
%
   
2.4
%
   
2.2
%
           
2.5
%
   
2.4
%
       
   
Net interest income divided by average loans (U)
   
10.5
%
   
10.5
%
   
10.4
%
   
10.3
%
   
10.1
%
           
10.3
%
   
10.1
%
       
Net interest yield on Card Member loans (U)
   
11.0
%
   
11.2
%
   
10.8
%
   
10.8
%
   
10.6
%
           
10.9
%
   
10.6
%
       

# - Denotes a variance of more than 100 percent.
 
 

 
See Appendix V for footnote references 
 
-9-


Global Commercial Services
 
(Preliminary)
Selected Income Statement and Statistical Information
(Millions, except percentages)

 
 
Q4'16
   
Q3'16
   
Q2'16
   
Q1'16
   
Q4'15
   
YOY % change
   
FY'16
   
FY'15
   
YOY % change
 
Non-interest revenues
 
$
2,297
   
$
2,240
   
$
2,280
   
$
2,190
   
$
2,253
     
2
   
$
9,007
   
$
8,930
     
1
 
Interest income
   
296
     
282
     
310
     
321
     
311
     
(5
)
   
1,209
     
1,175
     
3
 
Interest expense
   
104
     
98
     
104
     
95
     
94
     
11
     
401
     
365
     
10
 
Net interest income
   
192
     
184
     
206
     
226
     
217
     
(12
)
   
808
     
810
     
-
 
Total revenues net of interest expense
   
2,489
     
2,424
     
2,486
     
2,416
     
2,470
     
1
     
9,815
     
9,740
     
1
 
Provisions for losses
   
171
     
134
     
139
     
160
     
153
     
12
     
604
     
588
     
3
 
Total revenues net of interest expense after provisions for losses
   
2,318
     
2,290
     
2,347
     
2,256
     
2,317
     
-
     
9,211
     
9,152
     
1
 
Expenses
                                                                       
Marketing, promotion, rewards, Card Member services and other
   
983
     
808
     
841
     
766
     
784
     
25
     
3,398
     
3,142
     
8
 
Salaries and employee benefits and other operating expenses
   
790
     
753
     
596
     
729
     
772
     
2
     
2,868
     
2,846
     
1
 
Total expenses
   
1,773
     
1,561
     
1,437
     
1,495
     
1,556
     
14
     
6,266
     
5,988
     
5
 
Pretax segment income
   
545
     
729
     
910
     
761
     
761
     
(28
)
   
2,945
     
3,164
     
(7
)
Income tax provision
   
163
     
263
     
334
     
276
     
274
     
(41
)
   
1,036
     
1,142
     
(9
)
Segment income
 
$
382
   
$
466
   
$
576
   
$
485
   
$
487
     
(22
)
 
$
1,909
   
$
2,022
     
(6
)
Effective tax rate
   
29.9
%
   
36.1
%
   
36.7
%
   
36.3
%
   
36.0
%
           
35.2
%
   
36.1
%
       
   
(Billions, except percentages and where indicated)
                                                                       
Card billed business
 
$
105.1
   
$
100.1
   
$
104.3
   
$
98.5
   
$
103.2
     
2
   
$
408.0
   
$
398.6
     
2
 
Total cards-in-force (millions)
   
13.6
     
13.6
     
13.4
     
15.2
     
15.1
     
(10
)
   
13.6
     
15.1
     
(10
)
Basic cards-in-force (millions)
   
13.6
     
13.6
     
13.4
     
15.2
     
15.1
     
(10
)
   
13.6
     
15.1
     
(10
)
Average basic Card Member spending (dollars) (M)
 
$
7,729
   
$
7,386
   
$
7,060
   
$
6,509
   
$
6,859
     
13
   
$
28,515
   
$
26,860
     
6
 
 
                                                                       
Total segment assets
 
$
46.5
   
$
46.8
   
$
46.2
   
$
46.7
   
$
45.1
     
3
   
$
46.5
   
$
45.1
     
3
 
Segment capital (AA)
 
$
7.0
   
$
7.3
   
$
7.7
   
$
7.2
   
$
7.0
     
-
   
$
7.0
   
$
7.0
     
-
 
Return on average segment capital (AA)
   
26.4
%
   
28.0
%
   
28.1
%
   
28.0
%
   
28.7
%
           
26.4
%
   
28.7
%
       
 
                                                                       
Card Member receivables (N)
 
$
29.0
   
$
29.6
   
$
29.1
   
$
28.6
   
$
26.7
     
9
   
$
29.0
   
$
26.7
     
9
 
Card Member loans (N)
 
$
9.5
   
$
9.1
   
$
8.7
   
$
8.3
   
$
8.0
     
19
   
$
9.5
   
$
8.0
     
19
 
   
Card Member receivables: (N)
                                                                       
Total receivables - GCP  (T)
 
$
14.8
   
$
15.8
   
$
15.3
   
$
15.4
   
$
13.8
     
7
   
$
14.8
   
$
13.8
     
7
 
90+ days past billing as a % of total - GCP (T)
   
0.9
%
   
0.8
%
   
0.7
%
   
0.7
%
   
0.9
%
           
0.9
%
   
0.9
%
       
Net loss ratio (as a % of charge volume) - GCP (T)
   
0.10
%
   
0.11
%
   
0.09
%
   
0.08
%
   
0.08
%
           
0.09
%
   
0.09
%
       
Total receivables - Global Small Business Services (GSBS) (AB)
 
$
14.3
   
$
13.8
   
$
13.7
   
$
13.2
   
$
12.9
     
11
   
$
14.3
   
$
12.9
     
11
 
30+ days past due as a % of total - GSBS
   
1.6
%
   
1.5
%
   
1.4
%
   
1.6
%
   
1.7
%
           
1.6
%
   
1.7
%
       
Net write-off rate (principal only) - GSBS (S)
   
1.2
%
   
1.3
%
   
1.6
%
   
1.8
%
   
1.6
%
           
1.5
%
   
1.8
%
       
Net write-off rate (principal and fees) - GSBS (S)
   
1.4
%
   
1.5
%
   
1.9
%
   
2.1
%
   
1.8
%
           
1.7
%
   
2.1
%
       
Card Member loans: (N) (AC)
                                                                       
Total loans - GSBS
 
$
9.5
   
$
9.0
   
$
8.6
   
$
8.3
   
$
8.0
     
19
   
$
9.5
   
$
8.0
     
19
 
30+ days past due as a % of total - GSBS
   
1.1
%
   
1.1
%
   
1.1
%
   
1.0
%
   
1.1
%
           
1.1
%
   
1.1
%
       
Average loans - GSBS
 
$
9.3
   
$
8.8
   
$
8.5
   
$
8.1
   
$
9.6
     
(3
)
 
$
8.6
   
$
9.7
     
(11
)
Net write-off rate (principal only) - GSBS (S)
   
1.4
%
   
1.5
%
   
1.3
%
   
1.4
%
   
1.2
%
           
1.4
%
   
1.3
%
       
Net write-off rate (principal, interest and fees) - GSBS (S)
   
1.7
%
   
1.8
%
   
1.6
%
   
1.6
%
   
1.5
%
           
1.7
%
   
1.5
%
       
   
Net interest income divided by average loans (U)
   
8.3
%
   
8.3
%
   
8.2
%
   
8.8
%
   
8.5
%
           
8.3
%
   
8.2
%
       
Net interest yield on Card Member loans (U)
   
10.6
%
   
10.6
%
   
10.3
%
   
10.5
%
   
10.2
%
           
10.4
%
   
10.1
%
       

# - Denotes a variance of more than 100 percent.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

 
See Appendix V for footnote references 
 
-10-



Global Merchant Services
 
(Preliminary)
Selected Income Statement and Statistical Information
 
 
 
 
 
 
 
 
 
 
 
 
 
 
(Millions, except percentages)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

 
 
Q4'16
   
Q3'16
   
Q2'16
   
Q1'16
   
Q4'15
   
YOY % change
   
FY'16
   
FY'15
   
YOY % change
 
Non-interest revenues
 
$
1,063
   
$
1,044
   
$
1,087
   
$
1,041
   
$
1,148
     
(7
)
 
$
4,235
   
$
4,471
     
(5
)
Interest income
   
-
     
-
     
1
     
-
     
-
     
-
     
1
     
1
     
-
 
Interest expense
   
(57
)
   
(60
)
   
(61
)
   
(59
)
   
(57
)
   
-
     
(237
)
   
(211
)
   
12
 
Net interest income
   
57
     
60
     
62
     
59
     
57
     
-
     
238
     
212
     
12
 
Total revenues net of interest expense
   
1,120
     
1,104
     
1,149
     
1,100
     
1,205
     
(7
)
   
4,473
     
4,683
     
(4
)
Provisions for losses
   
4
     
8
     
5
     
8
     
9
     
(56
)
   
25
     
31
     
(19
)
Total revenues net of interest expense after provisions for losses
   
1,116
     
1,096
     
1,144
     
1,092
     
1,196
     
(7
)
   
4,448
     
4,652
     
(4
)
Expenses
                                                                       
Marketing, promotion, rewards, Card Member services and other
   
61
     
55
     
58
     
58
     
84
     
(27
)
   
232
     
294
     
(21
)
Salaries and employee benefits and other operating expenses
   
499
     
470
     
489
     
463
     
537
     
(7
)
   
1,921
     
1,977
     
(3
)
Total expenses
   
560
     
525
     
547
     
521
     
621
     
(10
)
   
2,153
     
2,271
     
(5
)
Pretax segment income
   
556
     
571
     
597
     
571
     
575
     
(3
)
   
2,295
     
2,381
     
(4
)
Income tax provision
   
187
     
212
     
224
     
214
     
211
     
(11
)
   
837
     
882
     
(5
)
Segment income
 
$
369
   
$
359
   
$
373
   
$
357
   
$
364
     
1
   
$
1,458
   
$
1,499
     
(3
)
Effective tax rate
   
33.6
%
   
37.1
%
   
37.5
%
   
37.5
%
   
36.7
%
           
36.5
%
   
37.0
%
       
   
Loyalty Coalition revenue
 
$
106
   
$
106
   
$
104
   
$
94
   
$
99
     
7
   
$
410
   
$
378
     
8
 
   
(Billions, except percentages and where indicated)
                                                                       
Average discount rate (O)
   
2.44
%
   
2.47
%
   
2.43
%
   
2.44
%
   
2.42
%
           
2.45
%
   
2.46
%
       
Total segment assets
 
$
24.3
   
$
23.2
   
$
24.1
   
$
23.7
   
$
23.5
     
3
   
$
24.3
   
$
23.5
     
3
 
Segment capital (AA)
 
$
2.5
   
$
2.3
   
$
2.4
   
$
2.4
   
$
2.4
     
4
   
$
2.5
   
$
2.4
     
4
 
Return on average segment capital (AA)
   
60.2
%
   
59.9
%
   
61.9
%
   
62.7
%
   
64.8
%
           
60.2
%
   
64.8
%
       
 
                                                                       

# - Denotes a variance of more than 100 percent.
 
 
 

 
See Appendix V for footnote references 

-11-


American Express Company
(Preliminary)
Appendix I
 
Components of Return on Average Equity (ROE) and Return on Average Common Equity (ROCE)
(Millions, except percentages)
 

 
 
For the Twelve Months Ended
 
 
 
Dec 31,
   
Sep 30,
   
Jun 30,
   
Mar 31,
   
Dec 31,
 
 
 
2016
   
2016
   
2016
   
2016
   
2015
 
ROE
                             
Net income
 
$
5,408
   
$
5,482
   
$
5,606
   
$
5,064
   
$
5,163
 
Average shareholders' equity
 
$
20,805
   
$
20,969
   
$
21,195
   
$
21,499
   
$
21,494
 
Return on average equity (C)
   
26.0
%
   
26.1
%
   
26.4
%
   
23.6
%
   
24.0
%
   
Reconciliation of ROCE
                                       
Net income
 
$
5,408
   
$
5,482
   
$
5,606
   
$
5,064
   
$
5,163
 
Preferred shares dividends and related accretion
   
80
     
81
     
82
     
83
     
62
 
Earnings allocated to participating share awards and other
   
43
     
43
     
44
     
38
     
38
 
Net income attributable to common shareholders
 
$
5,285
   
$
5,358
   
$
5,480
   
$
4,943
   
$
5,063
 
   
Average shareholders' equity
 
$
20,805
   
$
20,969
   
$
21,195
   
$
21,499
   
$
21,494
 
Average preferred shares
   
1,584
     
1,584
     
1,584
     
1,584
     
1,390
 
Average common shareholders' equity
 
$
19,221
   
$
19,385
   
$
19,611
   
$
19,915
   
$
20,104
 
Return on average common equity (C)
   
27.5
%
   
27.6
%
   
27.9
%
   
24.8
%
   
25.2
%

 
 
 See Appendix V for footnote references 
 
 
-12-


American Express Company
 
(Preliminary)
Appendix II
 
 
Components of Return on Average Segment Capital (ROSC)
(Millions, except percentages)
 
 

 
 
For the Twelve Months Ended
 
 
 
Dec 31,
   
Sep 30,
   
Jun 30,
   
Mar 31,
   
Dec 31,
 
 
 
2016
   
2016
   
2016
   
2016
   
2015
 
U.S. Consumer Services
                             
Segment income
 
$
2,513
   
$
2,703
   
$
2,843
   
$
2,390
   
$
2,355
 
Average segment capital (AA)
 
$
7,204
   
$
7,235
   
$
7,318
   
$
7,514
   
$
7,560
 
Return on average segment capital (AA)
   
34.9
%
   
37.4
%
   
38.9
%
   
31.8
%
   
31.1
%
   
International Consumer and Network Services
                                       
Segment income
 
$
655
   
$
711
   
$
711
   
$
676
   
$
684
 
Average segment capital (AA)
 
$
2,577
   
$
2,695
   
$
2,790
   
$
2,861
   
$
2,873
 
Return on average segment capital (AA)
   
25.4
%
   
26.4
%
   
25.5
%
   
23.6
%
   
23.8
%
   
Global Commercial Services
                                       
Segment income
 
$
1,909
   
$
2,014
   
$
2,016
   
$
1,990
   
$
2,022
 
Average segment capital (AA)
 
$
7,237
   
$
7,202
   
$
7,170
   
$
7,107
   
$
7,036
 
Return on average segment capital (AA)
   
26.4
%
   
28.0
%
   
28.1
%
   
28.0
%
   
28.7
%
   
Global Merchant Services
                                       
Segment income
 
$
1,458
   
$
1,453
   
$
1,491
   
$
1,487
   
$
1,499
 
Average segment capital (AA)
 
$
2,420
   
$
2,425
   
$
2,409
   
$
2,371
   
$
2,311
 
Return on average segment capital (AA)
   
60.2
%
   
59.9
%
   
61.9
%
   
62.7
%
   
64.8
%

 
 
See Appendix V for footnote references 
 
-13-



American Express Company
 
(Preliminary)
Appendix III
 
 
 
 
 
 
Net Interest Yield on Card Member Loans
 
 
 
 
 
 
(Millions, except percentages and where indicated)
 
 
 
 
 
 
 
 
 
 
 
 
 
 

 
 
Q4'16
   
Q3'16
   
Q2'16
   
Q1'16
   
Q4'15
   
FY'16
   
FY'15
 
Consolidated
                                         
Net interest income
 
$
1,408
   
$
1,334
   
$
1,449
   
$
1,580
   
$
1,547
   
$
5,771
   
$
5,922
 
Exclude:
                                                       
Interest expense not attributable to the Company's Card Member loan portfolio
   
238
     
261
     
247
     
238
     
225
     
984
     
952
 
Interest income not attributable to the Company's Card Member loan portfolio
   
(94
)
   
(104
)
   
(102
)
   
(103
)
   
(90
)
   
(403
)
   
(357
)
Adjusted net interest income (AD)
 
$
1,552
   
$
1,491
   
$
1,594
   
$
1,715
   
$
1,682
   
$
6,352
   
$
6,517
 
Average loans including Held for Sale (billions)
 
$
62.6
   
$
60.3
   
$
67.6
   
$
70.8
   
$
70.9
   
$
65.8
   
$
69.0
 
Net interest income divided by average loans (AE)
   
9.0
%
   
8.8
%
   
8.6
%
   
8.9
%
   
8.7
%
   
8.8
%
   
8.6
%
Net interest yield on Card Member loans (AF)
   
9.9
%
   
9.8
%
   
9.5
%
   
9.7
%
   
9.4
%
   
9.6
%
   
9.4
%
   
U.S. Consumer Services
                                                       
Net interest income
 
$
1,103
   
$
1,053
   
$
1,139
   
$
1,251
   
$
1,219
   
$
4,546
   
$
4,710
 
Exclude:
                                                       
Interest expense not attributable to the Company's Card Member loan portfolio
   
21
     
20
     
20
     
19
     
19
     
80
     
72
 
Interest income not attributable to the Company's Card Member loan portfolio
   
(8
)
   
(6
)
   
(5
)
   
(5
)
   
(4
)
   
(24
)
   
(15
)
Adjusted net interest income (AD)
 
$
1,116
   
$
1,067
   
$
1,154
   
$
1,265
   
$
1,234
   
$
4,602
   
$
4,767
 
Average loans including Held for Sale (billions)
 
$
46.5
   
$
44.8
   
$
50.8
   
$
53.8
   
$
53.7
   
$
49.4
   
$
52.1
 
Net interest income divided by average loans (AE)
   
9.5
%
   
9.4
%
   
9.0
%
   
9.3
%
   
9.1
%
   
9.2
%
   
9.0
%
Net interest yield on Card Member loans (AF)
   
9.6
%
   
9.5
%
   
9.1
%
   
9.5
%
   
9.1
%
   
9.3
%
   
9.2
%
   
International Consumer and Network Services
                                                       
Net interest income
 
$
178
   
$
176
   
$
176
   
$
173
   
$
176
   
$
703
   
$
710
 
Exclude:
                                                       
Interest expense not attributable to the Company's Card Member loan portfolio
   
11
     
12
     
10
     
11
     
14
     
44
     
56
 
Interest income not attributable to the Company's Card Member loan portfolio
   
-
     
-
     
(4
)
   
(3
)
   
(4
)
   
(7
)
   
(18
)
Adjusted net interest income (AD)
 
$
189
   
$
188
   
$
182
   
$
181
   
$
186
   
$
740
   
$
748
 
Average loans (billions)
 
$
6.8
   
$
6.7
   
$
6.8
   
$
6.8
   
$
7.0
   
$
6.8
   
$
7.0
 
Net interest income divided by average loans (AE)
   
10.5
%
   
10.5
%
   
10.4
%
   
10.3
%
   
10.1
%
   
10.3
%
   
10.1
%
Net interest yield on Card Member loans (AF)
   
11.0
%
   
11.2
%
   
10.8
%
   
10.8
%
   
10.6
%
   
10.9
%
   
10.6
%
   
Global Commercial Services
                                                       
Net interest income
 
$
193
   
$
184
   
$
206
   
$
226
   
$
217
   
$
809
   
$
810
 
Exclude:
                                                       
Interest expense not attributable to the Company's Card Member loan portfolio
   
81
     
79
     
80
     
72
     
72
     
312
     
286
 
Interest income not attributable to the Company's Card Member loan portfolio
   
(26
)
   
(28
)
   
(29
)
   
(28
)
   
(28
)
   
(111
)
   
(94
)
Adjusted net interest income (AD)
 
$
248
   
$
235
   
$
257
   
$
270
   
$
261
   
$
1,010
   
$
1,002
 
Average loans including Held for Sale (billions)
 
$
9.3
   
$
8.8
   
$
10.0
   
$
10.3
   
$
10.2
   
$
9.7
   
$
9.9
 
Net interest income divided by average loans (AE)
   
8.3
%
   
8.3
%
   
8.2
%
   
8.8
%
   
8.5
%
   
8.3
%
   
8.2
%
Net interest yield on Card Member loans (AF)
   
10.6
%
   
10.6
%
   
10.3
%
   
10.5
%
   
10.2
%
   
10.4
%
   
10.1
%


 
See Appendix V for footnote references 
 
-14-


American Express Company
 
 
 
 
 
 
(Preliminary)
Appendix IV
 
 
 
 
 
 
 
Reconciliations of Adjustments
 
 
 
 
 
 
 
(Millions, except percentages, per share information and where indicated)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

                                   
 
Q4'16
   
Q4'15
   
YOY % Change
   
FY'16
   
FY'15
   
YOY % Change
 
Adjusted Total Revenues Net of Interest Expense
                                 
Total revenues net of interest expense
 
$
8,022
   
$
8,391
     
(4
)
 
$
32,119
   
$
32,818
     
(2
)
Estimated Costco-related revenues (AG)
   
-
     
757
             
1,193
     
3,057
         
Adjusted Total revenues net of interest expense
 
$
8,022
   
$
7,634
     
5
   
$
30,926
   
$
29,761
     
4
 
FX-adjusted adjusted Total revenues net of interest expense (V)
 
$
8,022
   
$
7,535
     
6
   
$
30,926
   
$
29,358
     
5
 
   
Adjusted Total Provisions for Losses
                                               
Total provisions for losses
 
$
625
   
$
572
     
9
   
$
2,026
   
$
1,988
     
2
 
Costco and JetBlue-related provisions (AH)
   
-
     
(49
)
           
-
     
(192
)
       
Adjusted Total provisions for losses
 
$
625
   
$
523
     
20
   
$
2,026
   
$
1,796
     
13
 
   
Adjusted Earnings per Share
                                               
Diluted Earnings per Share
 
$
0.88
                   
$
5.65
                 
Restructuring charge per share (pre-tax)
   
0.05
                     
0.43
                 
Tax impact of restructuring charge per share
   
(0.02
)
                   
(0.15
)
               
Restructuring charge per share (after-tax)
 
$
0.03
                   
$
0.28
                 
Adjusted Diluted Earnings per Share
 
$
0.91
                   
$
5.93
                 
   
Adjusted Worldwide Billed Business (billions)
                                               
Worldwide billed business
 
$
263.2
   
$
273.2
     
(4
)
 
 
 
   
 
 
     
 
 
Costco-related billed business (AI)
   
-
     
24.8
             
 
     
 
         
Adjusted worldwide billed business
 
$
263.2
   
$
248.4
     
6
   
 
 
   
 
 
     
 
 
FX-adjusted, adjusted worldwide billed business (V)
 
$
263.2
   
$
245.6
     
7
   
 
 
   
 
 
     
 
 
   
2016 Earnings per Share (EPS) Outlook
FY'16 EPS Range
                                 
US GAAP EPS Outlook - Including YTD Restructuring
 
$
5.62
   
$
5.72
                                 
Q1'16 restructuring charge per share (pre-tax)
   
0.08
     
0.08
                                 
Tax impact of Q1'16 restructuring charge per share
   
(0.03
)
   
(0.03
)
                               
Q1'16 restructuring charge per share (after-tax)
 
$
0.05
   
$
0.05
                                 
Q2'16 restructuring charge per share (pre-tax)
   
0.25
     
0.25
                                 
Tax impact of Q2'16 restructuring charge per share
   
(0.09
)
   
(0.09
)
                               
Q2'16 restructuring charge per share (after-tax)
 
$
0.16
   
$
0.16
                                 
Q3'16 restructuring charge per share (pre-tax)
   
0.05
     
0.05
                                 
Tax impact of Q3'16 restructuring charge per share
   
(0.01
)
   
(0.01
)
                               
Q3'16 restructuring charge per share (after-tax)
 
$
0.04
   
$
0.04
                                 
Q4'16 restructuring charge per share (pre-tax)
   
0.05
     
0.05
                                 
Tax impact of Q4'16 restructuring charge per share
   
(0.02
)
   
(0.02
)
                               
Q4'16 restructuring charge per share (after-tax)
 
$
0.03
   
$
0.03
                                 
EPS Outlook excluding restructuring charges and other contingencies
 
$
5.90
   
$
6.00
                                 

 
 
See Appendix V for footnote references 

-15-



Appendix V
(Preliminary)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

All Information in the preceding tables is presented on a basis prepared in accordance with U.S. generally accepted accounting principles (GAAP), unless otherwise indicated.  Certain reclassifications of prior period amounts have been made to conform to the current period presentation.  None of the prior period financial information was materially misstated.

(A)
 
Represents net income, less (i) earnings allocated to participating share awards of $6 million, $9 million, $17 million, $11 million and $6 million in Q4'16, Q3'16, Q2'16, Q1'16 and Q4'15, respectively, and (ii) dividends on preferred shares of $19 million, $21 million, $19 million, $21 million and $20 million in Q4'16, Q3'16, Q2'16, Q1'16 and Q4'15, respectively.
(B)
 
Within assets, "other" includes the following items as presented in the Company’s Consolidated Balance Sheets: Other receivables, Other loans (including merchant financing loans), Premises and equipment and Other assets; and within liabilities, "other" includes the following items: Travelers Cheques and other prepaid products, Accounts payable and Other liabilities.
(C)
 
Return on average equity and return on average common equity are calculated by dividing one year period net income/net income attributable to common shareholders by one year average total shareholders’ equity/average common shareholders' equity, respectively.  Refer to Appendix I for components of return on average equity and return on average common equity.
(D)
 
These ratios represent preliminary estimates for the current period as of the date of Fourth Quarter 2016 Earnings Release and may be revised in the Company’s 2016 Form 10-K.
(E)
 
The Company is required to calculate a Supplementary Leverage Ratio, which is defined as Tier 1 Capital divided by Total Leverage Exposure. The Total Leverage Exposure reflects average total consolidated assets with adjustments for Tier 1 Capital deductions and includes off-balance sheet derivatives exposures, repo-style transactions and credit equivalents of undrawn commitments that are both conditionally and unconditionally cancellable.
(F)
 
Presented for the purpose of calculating the Tier 1 Leverage Ratio.
(G)
 
Estimated Common Equity Tier 1 Capital, Tier 1 Capital, Risk-Weighted Assets and Average Total Assets for Supplementary Leverage Capital purposes under the fully phased-in Basel III rules reflect the Company’s current interpretation of the fully phased-in Basel III rules using the standardized approach. The estimated fully phased-in Basel III amounts could change in the future if the Company’s business changes.
(H)
 
The Common Equity Tier 1 Capital ratio under the fully phased-in Basel III rules is calculated as Common Equity Tier 1 Capital under fully phased-in Basel III rules divided by estimated Risk-Weighted Assets under fully phased-in Basel III rules.
(I)
 
The Tier 1 Risk-Based Capital ratio under the fully phased-in Basel III rules is calculated as Tier 1 Risk-Based Capital under the fully phased-in Basel III rules divided by estimated Risk-Weighted Assets under the fully phased-in Basel III rules.
(J)
 
The fully phased-in Basel III Supplementary Leverage Ratio is calculated by dividing fully phased-in Basel III Tier 1 Capital by Total Leverage Exposure (refer to Footnote F for a definition of Total Leverage Exposure).
(K)
 
Card billed business includes activities (including cash advances) related to proprietary cards, cards issued under network partnership agreements (non-proprietary billed business), and certain insurance fees charged on proprietary cards.  In-store spend activity within retail cobrand portfolios in GNS, from which the Company earns no revenue, is not included.  Card billed business is reflected in the United States or outside the United States based on where the issuer is located. Effective Q1'16, as a result of system enhancements, certain balances have been reclassified between United States and outside the United States.
(L)
 
Total cards-in-force represents the number of cards that are issued and outstanding.  Proprietary basic consumer cards-in-force includes basic cards issued to the primary account owner and does not include supplemental cards issued on that account.  Proprietary basic small business and corporate cards-in-force include basic and supplemental cards issued to employee Card Members.  Non-proprietary cards-in-force includes all cards that are issued and outstanding under network partnership agreements, except for retail cobrand Card Member accounts that have no out-of-store spend activity during the prior 12-month period.
(M)
 
Average basic Card Member spending and average fee per card are computed from proprietary card activities only. Average fee per card is computed based on net card fees divided by average worldwide proprietary cards-in-force.
(N)
 
Effective December 1, 2015, the Company reclassified the Card Member loans and receivables related to its cobrand partnerships with Costco in the U.S. and JetBlue, to reflect them as Held for Sale (HFS) on the Consolidated Balance Sheets.  The loans were reclassified at their net carrying amount, inclusive of the related reserves for losses.  Accordingly, Card Member loans and receivables and the related credit metrics are presented excluding the HFS loans and receivables for periods subsequent to the reclassification.
(O)
 
This calculation is generally designed to reflect pricing at merchants accepting general-purpose American Express cards.  It represents the percentage of billed business (generated from both proprietary and GNS Card Member spending) retained by the Company from merchants it acquires, or for merchants acquired by a third party on its behalf, net of amounts retained by such third party.
(P)
 
Provisions for principal, interest and/or fee reserve components.
(Q)
 
Consists of principal, interest and/or fees, less recoveries.
(R)
 
Card Member loans includes reserves of $60 million and $7 million in Q2’16 and Q1’16, respectively, related to loan balances of $245 million and $20 million, in the same respective periods, reclassified from HFS to held for investment. Q4'15 Card Member receivables include $1 million for the Reserves transferred to HFS. In addition, Other includes foreign currency translation adjustments and other items for all periods.
(S)
 
The Company presents a net write-off rate based on principal losses only (i.e., excluding interest and/or fees) to be consistent with industry convention.  In addition, because the Company's practice is to include uncollectible interest and/or fees as part of its total provision for losses, a net write-off rate including principal, interest and/or fees is also presented.
(T)
 
GCP includes global, large and middle markets corporate accounts.
(U)
 
See Appendix III for calculations of net interest yield on Card Member loans, a non-GAAP measure, and net interest income divided by average loans, a GAAP measure, and the Company's rationale for presenting net interest yield on Card Member loans.
(V)
 
FX-adjusted information assumes a constant exchange rate between the periods being compared for purposes of currency translation into U.S. dollars (i.e. assumes the foreign exchange rates used to determine results for Q4'16 apply to the period(s) against which such results are being compared).  The Company believes the presentation of information on an FX-adjusted basis is helpful to investors by making it easier to compare the Company's performance in one period to that of another period without the variability caused by fluctuations in currency exchange rates.
(W)
 
Captions not designated as “proprietary” or “GNS” include both proprietary and GNS data.
(X)
 
Included in ICNS.
(Y)
 
Included in USCS.
(Z)
 
Included in GCS.
(AA)
 
Segment capital represents capital allocated to a segment based upon specific business operational needs, risk measures, and regulatory capital requirements.  Return on average segment capital is calculated by dividing one year period segment income by one year average segment capital.  Refer to Appendix II for components of return on average segment capital.
(AB)
 
GSBS includes small business in the U.S. and international small business services.
(AC)
 
International GSBS Card Member loans and associated credit metrics continue to be reported within the international consumer business, in the ICNS segment, due to certain system limitations.  These loans are insignificant to both ICNS and GCS.
(AD)
 
Adjusted net interest income, a non-GAAP measure that represents net interest income attributable to our Card Member loans and loans HFS (which includes, on a GAAP basis, interest that is deemed uncollectible), excluding the impact of interest expense and interest income not attributable to our Card Member loans. The Company believes adjusted net interest income is useful to investors because it is a component of net interest yield on Card Member loans.
(AE)
 
This calculation includes elements of total interest income and total interest expense that are not attributable to the Card Member loan portfolio, and thus is not representative of net interest yield on Card Member loans. The calculation includes interest income and interest expense attributable to investment securities and other interest-bearing deposits as well as to Card Member loans, and interest expense attributable to other activities, including Card Member receivables.
(AF)
 
Net interest yield on Card Member loans, a non-GAAP measure that is computed by dividing adjusted net interest income by average loans, computed on an annualized basis.  Reserves and net write-offs related to uncollectible interest are recorded through provisions for losses and are thus not included in the net interest yield calculation. Effective January 1, 2016, net interest yield also includes an insignificant amount of net interest income and loans related to certain non-traditional Card Member loans.  The prior periods have been revised to conform with this presentation.  The Company believes net interest yield on Card Member loans is useful to investors because it provides a measure of profitability of the Company's Card Member loan portfolio.
(AG)
 
Represents estimated Discount revenue from Costco in the U.S. for spend on American Express cards and from other merchants for spend on the Costco cobrand card as well as Other fees and commissions and Interest income from Costco cobrand Card Members.
(AH)
 
Beginning December 1, 2015 through to the sale completion dates, Total provision for losses did not reflect the HFS portfolios, as credit costs were reported in Other, net expense through a valuation allowance adjustment.
(AI)
 
Represents Costco cobrand card billed business (in-store and out-of-store) and billed business on other (non-Costco cobrand) American Express cards at Costco in the U.S.


-16-