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8-K - 8-K - CARMAX INC | form8-kitem701final.htm |
Welcome
Kenny
VP, Investor Relations
Katharine
Forward-Looking Statements
This presentation contains forward-looking statements, which are subject to risks and
uncertainties. Additional discussion of factors that could cause actual results to differ
materially from management’s projections and estimates is contained in the CarMax, Inc.
SEC filings, including its Form 10-K, for the year ended February 29, 2016. The company
disclaims any intent or obligation to update its forward-looking statements.
Bill Nash
President & CEO
®
6.5 million total retail used vehicles
4.0 million total wholesale vehicles
25.5 million total appraisals completed
Top 10 used car loan originator
FORTUNE 100 Best Companies to Work For® 12 years in a row
CarMax Successes
Jim Lyski
SVP, CMO
CarMax Differentiates
the Customer Experience
Macro Trends Lead
to Innovation
Macro Trends Lead
to Innovation
Individuality Personalization
Macro Trends Lead
to Innovation
Convenience Self-Service
Macro Trends Lead
to Innovation
Always On Seamlessness
Macro Trends Lead
to Innovation
Mobile First
Individuality Personalization
Convenience Self-Service
Always On Seamlessness
Innovation
Approach
Product Teams
Innovation
Approach
Product Teams
Innovation
Approach
Dual Track Agile DISCOVERY
TRACK
Innovation
Approach
Dual Track Agile DISCOVERY
TRACK
DELIVERY
TRACK
Fail Fast | Fail Cheap
Innovation
Approach
Empowering
Capabilities
Leverage Our
Strengths
Digital
Store Systems
Empowering
Capabilities
Leverage Our
Strengths
Store Systems
Empowering
Capabilities
Leverage Our
Strengths
Data
Puranik
VP, Marketing Analytics
Gautam
CarMax compiles
a vast amount
of data through
different areas
of operation
10,500,000+
total vehicles sold
25,500,000+
vehicles appraised
65,000,000+
in-store customer
contacts
180,000,000+
digital interactions per
year
500,000+
customer surveys per
year
750,000+
multi-year CAF
relationships
Our teams extract
critical insights to
create compelling
experiences
By prioritizing
technology, we
capitalize on our
proprietary data
Data Enrichment
Cloud Computing
Machine Learning
Analytics & User
Experience drive
personalized,
cross-channel
experiences
Our data
and models
improve
pricing
effectiveness
Thank You