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EX-99.1 - EXHIBIT 99.1 - AMERICAN EXPRESS COexhibit991.htm
8-K - FORM 8-K OF AMERICAN EXPRESS COMPANY - AMERICAN EXPRESS COearningsq316.htm
EXHIBIT 99.2
 
American Express Company
 (Preliminary)
Consolidated Statements of Income
 
 
 
 
 
 
 
(Millions, except percentages and per share amounts)
 
 
 
 
 
 
 

 
 
Q3'16
   
Q2'16
   
Q1'16
   
Q4'15
   
Q3'15
   
YOY % change
   
YTD'16
   
YTD'15
   
YOY % change
 
Non-interest revenues
                                                     
Discount revenue
 
$
4,516
   
$
4,824
   
$
4,643
   
$
4,913
   
$
4,778
     
(5
)
 
$
13,983
   
$
14,384
     
(3
)
Net card fees
   
747
     
715
     
699
     
687
     
679
     
10
     
2,161
     
2,013
     
7
 
Other fees and commissions (A)
   
694
     
702
     
680
     
704
     
727
     
(5
)
   
2,076
     
2,162
     
(4
)
Other
   
483
     
545
     
486
     
540
     
504
     
(4
)
   
1,514
     
1,493
     
1
 
Total non-interest revenues
   
6,440
     
6,786
     
6,508
     
6,844
     
6,688
     
(4
)
   
19,734
     
20,052
     
(2
)
Interest income
                                                                       
Interest on loans
   
1,690
     
1,818
     
1,938
     
1,891
     
1,847
     
(9
)
   
5,446
     
5,418
     
1
 
Interest and dividends on investment securities
   
34
     
34
     
36
     
37
     
38
     
(11
)
   
104
     
120
     
(13
)
Deposits with banks and other
   
40
     
33
     
31
     
19
     
19
     
#
     
104
     
60
     
73
 
Total interest income
   
1,764
     
1,885
     
2,005
     
1,947
     
1,904
     
(7
)
   
5,654
     
5,598
     
1
 
Interest expense
                                                                       
Deposits
   
150
     
150
     
150
     
138
     
125
     
20
     
450
     
337
     
34
 
Long-term debt and other
   
280
     
286
     
275
     
262
     
274
     
2
     
841
     
886
     
(5
)
Total interest expense
   
430
     
436
     
425
     
400
     
399
     
8
     
1,291
     
1,223
     
6
 
Net interest income
   
1,334
     
1,449
     
1,580
     
1,547
     
1,505
     
(11
)
   
4,363
     
4,375
     
-
 
Total revenues net of interest expense
   
7,774
     
8,235
     
8,088
     
8,391
     
8,193
     
(5
)
   
24,097
     
24,427
     
(1
)
Provisions for losses
                                                                       
Charge card
   
174
     
153
     
169
     
195
     
203
     
(14
)
   
496
     
542
     
(8
)
Card Member loans
   
319
     
285
     
227
     
361
     
309
     
3
     
831
     
829
     
-
 
Other
   
11
     
25
     
38
     
16
     
17
     
(35
)
   
74
     
45
     
64
 
Total provisions for losses
   
504
     
463
     
434
     
572
     
529
     
(5
)
   
1,401
     
1,416
     
(1
)
Total revenues net of interest expense after provisions for losses
   
7,270
     
7,772
     
7,654
     
7,819
     
7,664
     
(5
)
   
22,696
     
23,011
     
(1
)
                           
Expenses
                                                                       
Marketing and promotion
   
930
     
788
     
727
     
892
     
847
     
10
     
2,445
     
2,217
     
10
 
Card Member rewards
   
1,566
     
1,766
     
1,703
     
1,794
     
1,763
     
(11
)
   
5,035
     
5,202
     
(3
)
Card Member services and other
   
278
     
281
     
282
     
246
     
269
     
3
     
841
     
772
     
9
 
Salaries and employee benefits
   
1,263
     
1,451
     
1,338
     
1,209
     
1,212
     
4
     
4,052
     
3,767
     
8
 
Professional services
   
630
     
628
     
604
     
784
     
687
     
(8
)
   
1,862
     
1,966
     
(5
)
Occupancy and equipment
   
429
     
438
     
465
     
482
     
523
     
(18
)
   
1,332
     
1,372
     
(3
)
Other, net
   
439
     
(596
)
   
351
     
958
     
425
     
3
     
194
     
1,231
     
(84
)
Total expenses
   
5,535
     
4,756
     
5,470
     
6,365
     
5,726
     
(3
)
   
15,761
     
16,527
     
(5
)
Pretax income
   
1,735
     
3,016
     
2,184
     
1,454
     
1,938
     
(10
)
   
6,935
     
6,484
     
7
 
Income tax provision
   
593
     
1,001
     
758
     
555
     
672
     
(12
)
   
2,352
     
2,220
     
6
 
Net income
 
$
1,142
   
$
2,015
   
$
1,426
   
$
899
   
$
1,266
     
(10
)
 
$
4,583
   
$
4,264
     
7
 
Net income attributable to common shareholders (B)
 
$
1,112
   
$
1,979
   
$
1,394
   
$
873
   
$
1,234
     
(10
)
 
$
4,485
   
$
4,190
     
7
 
Effective tax rate
   
34.2
%
   
33.2
%
   
34.7
%
   
38.2
%
   
34.7
%
           
33.9
%
   
34.2
%
       
 
                                                                       
Earnings Per Common Share
                                                                       
Basic
                                                                       
Net income attributable to common shareholders
 
$
1.21
   
$
2.11
   
$
1.45
   
$
0.89
   
$
1.24
     
(2
)
 
$
4.77
   
$
4.16
     
15
 
Average common shares outstanding
   
920
     
938
     
961
     
977
     
994
     
(7
)
   
940
     
1,007
     
(7
)
Diluted
                                                                       
Net income attributable to common shareholders
 
$
1.20
   
$
2.10
   
$
1.45
   
$
0.89
   
$
1.24
     
(3
)
 
$
4.76
   
$
4.15
     
15
 
Average common shares outstanding
   
923
     
941
     
963
     
981
     
997
     
(7
)
   
943
     
1,011
     
(7
)
Cash dividends declared per common share
 
$
0.32
   
$
0.29
   
$
0.29
   
$
0.29
   
$
0.29
     
10
   
$
0.90
   
$
0.84
     
7
 
                           
# - Denotes a variance of more than 100 percent.
                             



-1-



American Express Company
(Preliminary)
Consolidated Balance Sheets and Related Statistical Information
 
(Billions, except percentages, per share amounts and where indicated)
 

 
 
Q3'16
   
Q2'16
   
Q1'16
   
Q4'15
   
Q3'15
   
YOY % change
 
Assets
                                   
Cash & cash equivalents
 
$
27
   
$
34
   
$
25
   
$
23
   
$
20
     
35
 
Card Member loans and receivables held for sale
   
-
     
-
     
12
     
15
     
-
     
-
 
Card Member receivables, less reserves
   
45
     
45
     
44
     
44
     
44
     
2
 
Card Member loans, less reserves
   
60
     
59
     
56
     
58
     
68
     
(12
)
Investment securities
   
4
     
4
     
4
     
4
     
4
     
-
 
Other (C)
   
17
     
18
     
18
     
17
     
18
     
(6
)
Total assets
 
$
153
   
$
160
   
$
159
   
$
161
   
$
154
     
(1
)
   
Liabilities and Shareholders' Equity
                                               
Customer deposits
 
$
54
   
$
54
   
$
56
   
$
55
   
$
49
     
10
 
Short-term borrowings
   
3
     
2
     
3
     
5
     
3
     
-
 
Long-term debt
   
45
     
51
     
47
     
48
     
49
     
(8
)
Other (C)
   
30
     
32
     
32
     
32
     
32
     
(6
)
Total liabilities
   
132
     
139
     
138
     
140
     
133
     
(1
)
   
Shareholders' Equity
   
21
     
21
     
21
     
21
     
21
     
-
 
Total liabilities and shareholders' equity
 
$
153
   
$
160
   
$
159
   
$
161
   
$
154
     
(1
)
   
Return on average equity (D)
   
26.1
%
   
26.4
%
   
23.6
%
   
24.0
%
   
26.8
%
       
Return on average common equity (D)
   
27.6
%
   
27.9
%
   
24.8
%
   
25.2
%
   
27.8
%
       
Book value per common share (dollars)
 
$
21.20
   
$
20.67
   
$
20.13
   
$
19.71
   
$
20.06
     
6
 
# - Denotes a variance of more than 100 percent.
                                         

 

 
-2-


American Express Company
(Preliminary)
Consolidated Capital

 
 
Q3'16
   
Q2'16
   
Q1'16
   
Q4'15
   
Q3'15
 
Shares Outstanding (in millions)
     
Beginning of period
   
925
     
951
     
969
     
985
     
1,002
 
Repurchase of common shares
   
(8
)
   
(27
)
   
(20
)
   
(16
)
   
(18
)
Net impact of employee benefit plans and others
   
-
     
1
     
2
     
-
     
1
 
End of period
   
917
     
925
     
951
     
969
     
985
 
   
Risk-Based Capital Ratios - Transitional Basel III ($ in billions) (E)
     
Common Equity Tier 1/Risk Weighted Assets (RWA)
   
13.6
%
   
13.5
%
   
12.6
%
   
12.4
%
   
13.2
%
Tier 1
   
14.9
%
   
14.7
%
   
13.8
%
   
13.5
%
   
14.3
%
Total
   
16.6
%
   
16.4
%
   
15.3
%
   
15.2
%
   
16.2
%
   
Common Equity Tier 1
 
$
16.8
   
$
16.5
   
$
16.5
   
$
16.7
   
$
17.1
 
Tier 1 Capital
 
$
18.4
   
$
18.0
   
$
18.0
   
$
18.3
   
$
18.7
 
Tier 2 Capital
 
$
2.1
   
$
2.1
   
$
2.1
   
$
2.3
   
$
2.4
 
Total Capital
 
$
20.5
   
$
20.1
   
$
20.1
   
$
20.6
   
$
21.1
 
RWA
 
$
123.6
   
$
122.5
   
$
130.9
   
$
135.2
   
$
130.2
 
Tier 1 Leverage
   
11.9
%
   
11.5
%
   
11.5
%
   
11.7
%
   
12.1
%
Supplementary Leverage Ratio (SLR) (F)
   
10.3
%
   
9.7
%
   
9.6
%
   
9.8
%
   
10.2
%
Average Total Assets to calculate the Tier 1 Leverage Ratio (G)
 
$
154.2
   
$
156.6
   
$
157.1
   
$
156.4
   
$
153.7
 
Total Leverage Exposure to calculate SLR
 
$
178.7
   
$
186.0
   
$
188.3
   
$
186.6
   
$
182.8
 
   
Risk-Based Capital Ratios - Estimated fully phased-in Basel III ($ in billions) (E) (H)
                                       
RWA
 
$
124.7
   
$
123.7
   
$
132.2
   
$
135.0
   
$
129.9
 
Risk-Based Capital (Common Equity Tier 1)
 
$
16.3
   
$
15.9
   
$
15.9
   
$
15.9
   
$
16.3
 
Risk-Based Capital (Tier 1)
 
$
17.9
   
$
17.5
   
$
17.5
   
$
17.5
   
$
17.9
 
Common Equity Tier 1 ratio (I)
   
13.1
%
   
12.9
%
   
12.0
%
   
11.8
%
   
12.6
%
Tier 1 Risk-Based Capital Ratio (J)
   
14.3
%
   
14.2
%
   
13.2
%
   
13.0
%
   
13.8
%
Supplementary Leverage Ratio (K)
   
10.0
%
   
9.4
%
   
9.3
%
   
9.4
%
   
9.8
%

 

 
-3-


American Express Company
 
(Preliminary)
Selected Card Related Statistical Information
 
 
(Billions, except percentages and where indicated)
 
 

 
 
Q3'16
   
Q2'16
   
Q1'16
   
Q4'15
   
Q3'15
   
YOY % change
   
YTD'16
   
YTD'15
   
YOY % change
 
Card billed business (L)
                                                     
United States
 
$
164.6
   
$
185.1
   
$
176.3
   
$
190.2
   
$
180.4
     
(9
)
 
$
526.0
   
$
531.6
     
(1
)
Outside the United States
   
86.6
     
84.2
     
77.5
     
83.0
     
78.5
     
10
     
248.3
     
234.9
     
6
 
Worldwide
 
$
251.2
   
$
269.3
   
$
253.8
   
$
273.2
   
$
258.9
     
(3
)
 
$
774.3
   
$
766.5
     
1
 
Total cards-in-force (M) (millions)
                                                                       
United States
   
47.1
     
47.0
     
57.9
     
57.6
     
56.4
     
(16
)
   
47.1
     
56.4
     
(16
)
Outside the United States
   
61.7
     
61.2
     
60.7
     
60.2
     
59.4
     
4
     
61.7
     
59.4
     
4
 
Worldwide
   
108.8
     
108.2
     
118.6
     
117.8
     
115.8
     
(6
)
   
108.8
     
115.8
     
(6
)
Basic cards-in-force (M) (millions)
                                                                       
United States
   
37.0
     
37.0
     
45.1
     
44.8
     
43.6
     
(15
)
   
37.0
     
43.6
     
(15
)
Outside the United States
   
51.1
     
50.5
     
50.0
     
49.5
     
49.0
     
4
     
51.1
     
49.0
     
4
 
Worldwide
   
88.1
     
87.5
     
95.1
     
94.3
     
92.6
     
(5
)
   
88.1
     
92.6
     
(5
)
Average basic Card Member spending (N) (dollars)
                                                                       
United States
 
$
4,937
   
$
4,672
   
$
4,249
   
$
4,633
   
$
4,503
     
10
   
$
13,732
   
$
13,432
     
2
 
Outside the United States
 
$
3,264
   
$
3,319
   
$
3,082
   
$
3,352
   
$
3,197
     
2
   
$
9,667
   
$
9,620
     
-
 
Worldwide
 
$
4,433
   
$
4,313
   
$
3,952
   
$
4,305
   
$
4,165
     
6
   
$
12,628
   
$
12,437
     
2
 
Card Member loans (O)
                                                                       
United States
 
$
53.9
   
$
53.2
   
$
50.7
   
$
51.5
   
$
62.1
     
(13
)
 
$
53.9
   
$
62.1
     
(13
)
Outside the United States
 
$
6.7
   
$
6.7
     
6.7
     
7.1
     
6.8
     
(1
)
 
$
6.7
     
6.8
     
(1
)
Worldwide
 
$
60.6
   
$
59.9
   
$
57.4
   
$
58.6
   
$
68.9
     
(12
)
 
$
60.6
   
$
68.9
     
(12
)
 
                                                                       
Average discount rate (P)
   
2.47
%
   
2.43
%
   
2.44
%
   
2.42
%
   
2.46
%
           
2.45
%
   
2.48
%
       
Average fee per card (dollars) (N)
 
$
49
   
$
42
   
$
40
   
$
39
   
$
39
     
26
   
$
43
   
$
39
     
10
 
 
                                                                       
# - Denotes a variance of more than 100 percent.
 

 

 
-4-


American Express Company
 
 
 
 
 
 
 
Selected Credit Related Statistical Information
 
 
 
 
 
 
 
(Billions, except percentages and where indicated)
 
 
 
 
 
 
 

 
 
Q3'16
   
Q2'16
   
Q1'16
   
Q4'15
   
Q3'15
   
YOY % change
   
YTD'16
   
YTD'15
   
YOY % change
 
Worldwide Card Member receivables (O)
                                                     
Total receivables
 
$
45.3
   
$
45.2
   
$
44.5
   
$
44.1
   
$
44.3
     
2
   
$
45.3
   
$
44.3
     
2
 
Loss reserves (millions):
                                                                       
Beginning balance
 
$
423
   
$
446
   
$
462
   
$
441
   
$
420
     
1
   
$
462
   
$
465
     
(1
)
Provisions (Q)
   
174
     
153
     
169
     
195
     
203
     
(14
)
   
496
     
542
     
(8
)
Net write-offs (R)
   
(159
)
   
(173
)
   
(186
)
   
(169
)
   
(174
)
   
(9
)
   
(518
)
   
(544
)
   
(5
)
Other (S)
   
(1
)
   
(3
)
   
1
     
(5
)
   
(8
)
   
(88
)
   
(3
)
   
(22
)
   
(86
)
Ending balance
 
$
437
   
$
423
   
$
446
   
$
462
   
$
441
     
(1
)
 
$
437
   
$
441
     
(1
)
% of receivables
   
1.0
%
   
0.9
%
   
1.0
%
   
1.0
%
   
1.0
%
           
1.0
%
   
1.0
%
       
Net write-off rate (principal only) (T)
   
1.4
%
   
1.6
%
   
1.9
%
   
1.7
%
   
1.8
%
           
1.6
%
   
1.8
%
       
Net write-off rate (principal and fees) (T)
   
1.6
%
   
1.8
%
   
2.1
%
   
1.9
%
   
2.0
%
           
1.8
%
   
2.1
%
       
30+ days past due as a % of total
   
1.4
%
   
1.3
%
   
1.5
%
   
1.5
%
   
1.6
%
           
1.4
%
   
1.6
%
       
Net loss ratio (as a % of charge volume) - Global Corporate Payments (GCP) (U)
   
0.11
%
   
0.09
%
   
0.08
%
   
0.08
%
   
0.08
%
           
0.09
%
   
0.09
%
       
90+ days past billing as a % of total - GCP
   
0.8
%
   
0.7
%
   
0.7
%
   
0.9
%
   
0.7
%
           
0.8
%
   
0.7
%
       
   
Worldwide Card Member loans (O)
                                                                       
Total loans
 
$
60.6
   
$
59.9
   
$
57.4
   
$
58.6
   
$
68.9
     
(12
)
 
$
60.6
   
$
68.9
     
(12
)
Loss reserves (millions):
                                                                       
Beginning balance
 
$
1,091
   
$
1,012
   
$
1,028
   
$
1,164
   
$
1,132
     
(4
)
 
$
1,028
   
$
1,201
     
(14
)
Provisions (Q)
   
319
     
285
     
227
     
361
     
309
     
3
     
831
     
829
     
-
 
Net write-offs - principal (R)
   
(250
)
   
(223
)
   
(214
)
   
(234
)
   
(231
)
   
8
     
(687
)
   
(733
)
   
(6
)
Net write-offs - interest and fees (R)
   
(48
)
   
(40
)
   
(40
)
   
(40
)
   
(37
)
   
30
     
(128
)
   
(122
)
   
5
 
Reserves transferred to held for sale
   
-
     
-
     
-
     
(224
)
   
-
           
-
     
-
     
-
 
Other (S)
   
2
     
57
     
11
     
1
     
(9
)
   
#
     
70
     
(11
)
   
#
 
Ending balance
 
$
1,114
   
$
1,091
   
$
1,012
   
$
1,028
   
$
1,164
     
(4
)
 
$
1,114
   
$
1,164
     
(4
)
Ending reserves - principal
 
$
1,050
   
$
1,037
   
$
959
   
$
975
   
$
1,114
     
(6
)
 
$
1,050
   
$
1,114
     
(6
)
Ending reserves - interest and fees
 
$
64
   
$
54
   
$
53
   
$
53
   
$
50
     
28
   
$
64
   
$
50
     
28
 
% of loans
   
1.8
%
   
1.8
%
   
1.8
%
   
1.8
%
   
1.7
%
           
1.8
%
   
1.7
%
       
% of past due
   
160
%
   
160
%
   
161
%
   
164
%
   
164
%
           
160
%
   
164
%
       
Average loans
 
$
60.3
   
$
58.8
   
$
57.4
   
$
67.1
   
$
69.0
     
(13
)
 
$
58.9
   
$
68.3
     
(14
)
Net write-off rate (principal only) (T)
   
1.7
%
   
1.5
%
   
1.5
%
   
1.4
%
   
1.3
%
           
1.6
%
   
1.4
%
       
Net write-off rate (principal, interest and fees) (T)
   
2.0
%
   
1.8
%
   
1.8
%
   
1.6
%
   
1.6
%
           
1.8
%
   
1.7
%
       
30+ days past due loans as a % of total
   
1.1
%
   
1.1
%
   
1.1
%
   
1.1
%
   
1.0
%
           
1.1
%
   
1.0
%
       
   
Net interest income divided by average loans (V)
   
8.8
%
   
8.6
%
   
8.9
%
   
8.7
%
   
8.7
%
           
8.7
%
   
8.5
%
       
Net interest yield on Card Member loans (V)
   
9.8
%
   
9.5
%
   
9.7
%
   
9.4
%
   
9.5
%
           
9.6
%
   
9.5
%
       
# - Denotes a variance of more than 100 percent.
 


 
-5-


 
American Express Company
 (Preliminary)
Selected Income Statement information by Segment
 
(Millions)
 
 

 
 
U.S. Consumer Services
   
International Consumer and Network Services
   
Global Commercial Services
   
Global Merchant Services
   
Corporate and Other
   
Consolidated
 
 
 
(USCS)
   
(ICNS)
   
(GCS)
   
(GMS)
             
Q3'16
                                   
Non-interest revenues
 
$
1,849
   
$
1,205
   
$
2,240
   
$
1,044
   
$
102
   
$
6,440
 
Interest income
   
1,178
     
231
     
282
     
-
     
73
     
1,764
 
Interest expense
   
125
     
55
     
98
     
(60
)
   
212
     
430
 
Total revenues net of interest expense
   
2,902
     
1,381
     
2,424
     
1,104
     
(37
)
   
7,774
 
Total provision
   
275
     
84
     
134
     
8
     
3
     
504
 
Pretax income (loss)
   
615
     
208
     
729
     
571
     
(388
)
   
1,735
 
Income tax provision (benefit)
   
214
     
53
     
263
     
212
     
(149
)
   
593
 
Net income (loss)
   
401
     
155
     
466
     
359
     
(239
)
   
1,142
 
Q3'15
                                               
Non-interest revenues
 
$
2,117
   
$
1,141
   
$
2,217
   
$
1,123
   
$
90
   
$
6,688
 
Interest income
   
1,324
     
228
     
297
     
-
     
55
     
1,904
 
Interest expense
   
123
     
55
     
91
     
(46
)
   
176
     
399
 
Total revenues net of interest expense
   
3,318
     
1,314
     
2,423
     
1,169
     
(31
)
   
8,193
 
Total provision
   
294
     
77
     
148
     
8
     
2
     
529
 
Pretax income (loss)
   
860
     
201
     
737
     
634
     
(494
)
   
1,938
 
Income tax provision (benefit)
   
318
     
47
     
269
     
237
     
(199
)
   
672
 
Net income (loss)
   
542
     
154
     
468
     
397
     
(295
)
   
1,266
 
YOY % change
                                               
Non-interest revenues
   
(13
)
   
6
     
1
     
(7
)
   
13
     
(4
)
Interest income
   
(11
)
   
1
     
(5
)
   
-
     
33
     
(7
)
Interest expense
   
2
     
-
     
8
     
30
     
20
     
8
 
Total revenues net of interest expense
   
(13
)
   
5
     
-
     
(6
)
   
19
     
(5
)
Total provision
   
(6
)
   
9
     
(9
)
   
-
     
50
     
(5
)
Pretax income (loss)
   
(28
)
   
3
     
(1
)
   
(10
)
   
(21
)
   
(10
)
Income tax provision (benefit)
   
(33
)
   
13
     
(2
)
   
(11
)
   
(25
)
   
(12
)
Net income (loss)
   
(26
)
   
1
     
(0
)
   
(10
)
   
(19
)
   
(10
)

 
-6-

 
 
American Express Company
(Preliminary)
Billed Business Growth Trend
 
 
 
 
 

 
 
YOY % change
 
 
 
Reported
   
FX-Adjusted (W)
   
Reported
   
Fx-Adjusted (W)
 
 
 
Q3'16
   
Q2'16
   
Q1'16
   
Q4'15
   
Q3'15
   
Q3'16
   
Q2'16
   
Q1'16
   
Q4'15
   
Q3'15
   
YTD'16
   
YTD'16
 
Worldwide (X)
                                                                       
Total Billed Business
   
(3
%)
   
3
%
   
3
%
   
2
%
   
-
     
(3
%)
   
4
%
   
6
%
   
5
%
   
5
%
   
1
%
   
2
%
Proprietary billed business
   
(5
)
   
2
     
3
     
1
     
-
     
(5
)
   
3
     
4
     
3
     
3
     
-
     
1
 
GNS billed business (Y)
   
10
     
5
     
5
     
3
     
(1
)
   
10
     
11
     
13
     
14
     
13
     
7
     
11
 
Airline-related volume (8% of Q3'16 worldwide billed business)
   
(6
)
   
(4
)
   
(4
)
   
(5
)
   
(6
)
   
(5
)
   
(3
)
   
(2
)
   
(1
)
   
-
     
(5
)
   
(3
)
 
                                                                                               
United States (X)
                                                                                               
Billed Business
   
(9
)
   
2
     
4
     
4
     
4
     
n/
a
   
n/
a
   
n/
a
   
n/
a
   
n/
a
   
(1
)
   
n/
a
Proprietary consumer card billed business (Z)
   
(15
)
   
-
     
4
     
4
     
4
     
n/
a
   
n/
a
   
n/
a
   
n/
a
   
n/
a
   
(4
)
   
n/
a
Proprietary small business and corporate services billed business (AA)
   
(1
)
   
4
     
5
     
3
     
4
     
n/
a
   
n/
a
   
n/
a
   
n/
a
   
n/
a
   
3
     
n/
a
T&E-related volume (26% of Q3'16 U.S.billed business)
   
(7
)
   
(1
)
   
1
     
2
     
3
     
n/
a
   
n/
a
   
n/
a
   
n/
a
   
n/
a
   
(3
)
   
n/
a
Non-T&E-related volume (74% of Q3'16 U.S. billed business)
   
(9
)
   
3
     
5
     
4
     
4
     
n/
a
   
n/
a
   
n/
a
   
n/
a
   
n/
a
   
(1
)
   
n/
a
Airline-related volume (7% of Q3'16 U.S. billed business)
   
(11
)
   
(8
)
   
(5
)
   
(3
)
   
(3
)
   
n/
a
   
n/
a
   
n/
a
   
n/
a
   
n/
a
   
(8
)
   
n/
a
 
                                                                                               
Outside the United States (X)
                                                                                               
Billed Business
   
10
     
5
     
2
     
(3
)
   
(8
)
   
11
     
10
     
9
     
8
     
7
     
6
     
10
 
Japan, Asia Pacific & Australia ("JAPA") billed business
   
22
     
12
     
8
     
5
     
(2
)
   
16
     
13
     
13
     
14
     
13
     
14
     
14
 
Latin America & Canada ("LACC") billed business
   
-
     
(9
)
   
(14
)
   
(19
)
   
(24
)
   
7
     
6
     
5
     
-
     
(5
)
   
(8
)
   
6
 
Europe, Middle East & Africa ("EMEA") billed business
   
2
     
3
     
3
     
(4
)
   
(5
)
   
7
     
6
     
8
     
5
     
7
     
3
     
7
 
Proprietary consumer card billed business (Y)
   
6
     
4
     
1
     
(8
)
   
(15
)
   
8
     
8
     
8
     
3
     
(1
)
   
4
     
8
 
Proprietary small business and corporate services billed business (AA)
   
6
     
3
     
(3
)
   
(10
)
   
(11
)
   
6
     
6
     
4
     
2
     
5
     
2
     
5
 
 
 
 

-7-




U.S. Consumer Services
 
 (Preliminary)
Selected Income Statement and Statistical Information
               

(Millions, except percentages)
 
Q3'16
   
Q2'16
   
Q1'16
   
Q4'15
   
Q3'15
   
YOY % change
   
YTD'16
   
YTD'15
   
YOY % change
 
Non-interest revenues
 
$
1,849
   
$
2,069
   
$
2,029
   
$
2,155
   
$
2,117
     
(13
)
 
$
5,947
   
$
6,324
     
(6
)
Interest income
   
1,178
     
1,278
     
1,391
     
1,349
     
1,324
     
(11
)
   
3,847
     
3,849
     
-
 
Interest expense
   
125
     
139
     
140
     
130
     
123
     
2
     
404
     
358
     
13
 
Net interest income
   
1,053
     
1,139
     
1,251
     
1,219
     
1,201
     
(12
)
   
3,443
     
3,491
     
(1
)
Total revenues net of interest expense
   
2,902
     
3,208
     
3,280
     
3,374
     
3,318
     
(13
)
   
9,390
     
9,815
     
(4
)
Provisions for losses
   
275
     
237
     
190
     
334
     
294
     
(6
)
   
702
     
730
     
(4
)
Total revenues net of interest expense after provisions for losses
   
2,627
     
2,971
     
3,090
     
3,040
     
3,024
     
(13
)
   
8,688
     
9,085
     
(4
)
Expenses
                                                                       
Marketing, promotion, rewards, Card Member services and other
   
1,274
     
1,369
     
1,348
     
1,410
     
1,396
     
(9
)
   
3,991
     
3,972
     
-
 
Salaries and employee benefits and other operating expenses
   
738
     
(96
)
   
655
     
793
     
768
     
(4
)
   
1,297
     
2,273
     
(43
)
Total expenses
   
2,012
     
1,273
     
2,003
     
2,203
     
2,164
     
(7
)
   
5,288
     
6,245
     
(15
)
Pretax segment income
   
615
     
1,698
     
1,087
     
837
     
860
     
(28
)
   
3,400
     
2,840
     
20
 
Income tax provision
   
214
     
631
     
393
     
296
     
318
     
(33
)
   
1,238
     
1,026
     
21
 
Segment income
 
$
401
   
$
1,067
   
$
694
   
$
541
   
$
542
     
(26
)
 
$
2,162
   
$
1,814
     
19
 
Effective tax rate
   
34.8
%
   
37.2
%
   
36.2
%
   
35.4
%
   
37.0
%
           
36.4
%
   
36.1
%
       
   
(Billions, except percentages and where indicated)
                                                                       
Card billed business
 
$
78.6
   
$
93.4
   
$
89.0
   
$
98.4
   
$
92.3
     
(15
)
 
$
261.0
   
$
271.6
     
(4
)
Total cards-in-force (millions)
   
32.3
     
31.8
     
40.9
     
40.7
     
40.0
     
(19
)
   
32.3
     
40.0
     
(19
)
Basic cards-in-force (millions)
   
22.9
     
22.6
     
28.8
     
28.6
     
28.0
     
(18
)
   
22.9
     
28.0
     
(18
)
Average basic Card Member spending (dollars) (N)
 
$
3,452
   
$
3,417
   
$
3,092
   
$
3,471
   
$
3,337
     
3
   
$
9,878
   
$
9,969
     
(1
)
   
Total segment assets
 
$
79.4
   
$
81.3
   
$
86.3
   
$
92.7
   
$
84.0
     
(5
)
 
$
79.4
   
$
84.0
     
(5
)
Segment capital (AB)
 
$
7.5
   
$
6.8
   
$
7.4
   
$
7.2
   
$
7.3
     
3
   
$
7.5
   
$
7.3
     
3
 
Return on average segment capital (AB)
   
37.4
%
   
38.9
%
   
31.8
%
   
31.1
%
   
30.1
%
           
37.4
%
   
30.1
%
       
   
Card Member receivables: (O)
                                                                       
Total receivables
 
$
10.1
   
$
10.6
   
$
10.3
   
$
11.8
   
$
10.5
     
(4
)
 
$
10.1
   
$
10.5
     
(4
)
30+ days past due as a % of total
   
1.4
%
   
1.2
%
   
1.4
%
   
1.4
%
   
1.6
%
           
1.4
%
   
1.6
%
       
Net write-off rate (principal only) (T)
   
1.1
%
   
1.3
%
   
1.8
%
   
1.6
%
   
1.5
%
           
1.4
%
   
1.6
%
       
Net write-off rate (principal and fees) (T)
   
1.3
%
   
1.6
%
   
2.0
%
   
1.8
%
   
1.7
%
           
1.6
%
   
1.8
%
       
Card Member loans: (O)
                                                                       
Total loans
 
$
44.9
   
$
44.6
   
$
42.4
   
$
43.5
   
$
52.2
     
(14
)
 
$
44.9
   
$
52.2
     
(14
)
30+ days past due loans as a % of total
   
1.1
%
   
1.1
%
   
1.0
%
   
1.0
%
   
1.0
%
           
1.1
%
   
1.0
%
       
Average loans
 
$
44.8
   
$
43.5
   
$
42.5
   
$
50.5
   
$
52.1
     
(14
)
 
$
43.7
   
$
51.4
     
(15
)
Net write-off rate (principal only) (T)
   
1.6
%
   
1.5
%
   
1.5
%
   
1.4
%
   
1.3
%
           
1.5
%
   
1.4
%
       
Net write-off rate (principal, interest and fees) (T)
   
1.9
%
   
1.7
%
   
1.7
%
   
1.6
%
   
1.5
%
           
1.8
%
   
1.6
%
       
   
Net interest income divided by average loans (V)
   
9.4
%
   
9.0
%
   
9.3
%
   
9.1
%
   
9.2
%
           
9.2
%
   
9.1
%
       
Net interest yield on Card Member loans (V)
   
9.5
%
   
9.1
%
   
9.5
%
   
9.1
%
   
9.2
%
           
9.3
%
   
9.2
%
       
 
                                                                       
# - Denotes a variance of more than 100 percent.
             


 
-8-

International Consumer and Network Services
 
(Preliminary)
Selected Income Statement and Statistical Information
                           

(Millions, except percentages)
 
Q3'16
   
Q2'16
   
Q1'16
   
Q4'15
   
Q3'15
   
YOY % change
   
YTD'16
   
YTD'15
   
YOY % change
 
Non-interest revenues
 
$
1,205
   
$
1,242
   
$
1,140
   
$
1,178
   
$
1,141
     
6
   
$
3,587
   
$
3,449
     
4
 
Interest income
   
231
     
234
     
227
     
235
     
228
     
1
     
692
     
710
     
(3
)
Interest expense
   
55
     
58
     
54
     
59
     
55
     
-
     
167
     
176
     
(5
)
Net interest income
   
176
     
176
     
173
     
176
     
173
     
2
     
525
     
534
     
(2
)
Total revenues net of interest expense
   
1,381
     
1,418
     
1,313
     
1,354
     
1,314
     
5
     
4,112
     
3,983
     
3
 
Provisions for losses
   
84
     
78
     
71
     
77
     
77
     
9
     
233
     
223
     
4
 
Total revenues net of interest expense after provisions for losses
   
1,297
     
1,340
     
1,242
     
1,277
     
1,237
     
5
     
3,879
     
3,760
     
3
 
Expenses
                                                                       
Marketing, promotion, rewards, Card Member services and other
   
554
     
500
     
481
     
547
     
504
     
10
     
1,535
     
1,433
     
7
 
Salaries and employee benefits and other operating expenses
   
535
     
567
     
506
     
545
     
532
     
1
     
1,608
     
1,608
     
-
 
Total expenses
   
1,089
     
1,067
     
987
     
1,092
     
1,036
     
5
     
3,143
     
3,041
     
3
 
Pretax segment income
   
208
     
273
     
255
     
185
     
201
     
3
     
736
     
719
     
2
 
Income tax provision/(benefit)
   
53
     
45
     
67
     
45
     
47
     
13
     
165
     
175
     
(6
)
Segment income
 
$
155
   
$
228
   
$
188
   
$
140
   
$
154
     
1
   
$
571
   
$
544
     
5
 
Effective tax rate
   
25.5
%
   
16.5
%
   
26.3
%
   
24.3
%
   
23.4
%
           
22.4
%
   
24.3
%
       
   
(Billions, except percentages and where indicated)
                                                                       
Card billed business
                                                                       
    Proprietary
 
$
26.6
   
$
26.5
   
$
24.7
   
$
27.0
   
$
25.1
     
6
   
$
77.8
   
$
75.0
     
4
 
    Global Network Services (GNS)
   
44.8
     
43.8
   
$
40.5
   
$
43.5
   
$
40.8
     
10
   
$
129.1
   
$
121.0
     
7
 
Total
 
$
71.4
   
$
70.3
   
$
65.2
   
$
70.5
   
$
65.9
     
8
   
$
206.9
   
$
196.0
     
6
 
   
Total cards-in-force (millions)
                                                                       
    Proprietary
   
14.8
     
15.0
     
14.8
     
14.6
     
14.5
     
2
     
14.8
     
14.5
     
2
 
    GNS
   
48.1
     
48.0
     
47.7
     
47.4
     
46.3
     
4
     
48.1
     
46.3
     
4
 
Total
   
62.9
     
63.0
     
62.5
     
62.0
     
60.8
     
3
     
62.9
     
60.8
     
3
 
   
Proprietary basic cards-in-force (millions)
   
10.3
     
10.3
     
10.1
     
9.9
     
9.9
     
4
     
10.3
     
9.9
     
4
 
Average basic Card Member spending (dollars) (N)
 
$
2,596
   
$
2,609
   
$
2,455
   
$
2,718
   
$
2,547
     
2
   
$
7,665
   
$
7,591
     
1
 
   
Total segment assets
 
$
34.4
   
$
35.0
   
$
34.3
   
$
35.1
   
$
34.5
     
-
   
$
34.4
   
$
34.5
     
-
 
Segment capital (AB)
 
$
2.7
   
$
2.6
   
$
2.5
   
$
2.6
   
$
3.1
     
(13
)
 
$
2.7
   
$
3.1
     
(13
)
Return on average segment capital (AB)
   
26.4
%
   
25.5
%
   
23.6
%
   
23.8
%
   
21.9
%
           
26.4
%
   
21.9
%
       
   
Card Member receivables:
                                                                       
Total receivables
 
$
5.6
   
$
5.6
   
$
5.6
   
$
5.6
   
$
5.2
     
8
   
$
5.6
   
$
5.2
     
8
 
30+ days past due as a % of total
   
1.5
%
   
1.4
%
   
1.5
%
   
1.5
%
   
1.6
%
           
1.5
%
   
1.6
%
       
Net write-off rate (principal only) (T)
   
2.0
%
   
2.2
%
   
2.2
%
   
2.1
%
   
2.3
%
           
2.1
%
   
2.1
%
       
Net write-off rate (principal and fees) (T)
   
2.2
%
   
2.3
%
   
2.4
%
   
2.3
%
   
2.5
%
           
2.3
%
   
2.3
%
       
Card Member loans:
                                                                       
Total loans
 
$
6.7
   
$
6.6
   
$
6.6
   
$
7.1
   
$
6.7
     
-
   
$
6.7
   
$
6.7
     
-
 
30+ days past due loans as a % of total
   
1.7
%
   
1.7
%
   
1.8
%
   
1.6
%
   
1.6
%
           
1.7
%
   
1.6
%
       
Average loans
 
$
6.7
   
$
6.8
   
$
6.8
   
$
7.0
   
$
6.9
     
(3
)
 
$
6.8
   
$
7.0
     
(3
)
Net write-off rate (principal only) (T)
   
2.1
%
   
2.1
%
   
1.9
%
   
1.8
%
   
1.8
%
           
2.0
%
   
2.0
%
       
Net write-off rate (principal, interest and fees) (T)
   
2.6
%
   
2.5
%
   
2.4
%
   
2.2
%
   
2.3
%
           
2.5
%
   
2.4
%
       
   
Net interest income divided by average loans (V)
   
10.5
%
   
10.4
%
   
10.3
%
   
10.1
%
   
10.1
%
           
10.4
%
   
10.1
%
       
Net interest yield on Card Member loans (V)
   
11.2
%
   
10.8
%
   
10.8
%
   
10.6
%
   
10.5
%
           
10.9
%
   
10.7
%
       
 
                                                                       
# - Denotes a variance of more than 100 percent.
     


 
-9-

Global Commercial Services
 
(Preliminary)
Selected Income Statement and Statistical Information
                           

(Millions, except percentages)
 
Q3'16
   
Q2'16
   
Q1'16
   
Q4'15
   
Q3'15
   
YOY % change
   
YTD'16
   
YTD'15
   
YOY % change
 
Non-interest revenues
 
$
2,240
   
$
2,280
   
$
2,190
   
$
2,253
   
$
2,217
     
1
   
$
6,710
   
$
6,677
     
-
 
Interest income
   
282
     
310
     
321
     
311
     
297
     
(5
)
   
913
     
864
     
6
 
Interest expense
   
98
     
104
     
95
     
94
     
91
     
8
     
297
     
271
     
10
 
Net interest income
   
184
     
206
     
226
     
217
     
206
     
(11
)
   
616
     
593
     
4
 
Total revenues net of interest expense
   
2,424
     
2,486
     
2,416
     
2,470
     
2,423
     
-
     
7,326
     
7,270
     
1
 
Provisions for losses
   
134
     
139
     
160
     
153
     
148
     
(9
)
   
433
     
435
     
-
 
Total revenues net of interest expense after provisions for losses
   
2,290
     
2,347
     
2,256
     
2,317
     
2,275
     
1
     
6,893
     
6,835
     
1
 
Expenses
                                                                       
Marketing, promotion, rewards, Card Member services and other
   
808
     
841
     
766
     
784
     
826
     
(2
)
   
2,415
     
2,358
     
2
 
Salaries and employee benefits and other operating expenses
   
753
     
596
     
729
     
772
     
712
     
6
     
2,078
     
2,074
     
-
 
Total expenses
   
1,561
     
1,437
     
1,495
     
1,556
     
1,538
     
1
     
4,493
     
4,432
     
1
 
Pretax segment income
   
729
     
910
     
761
     
761
     
737
     
(1
)
   
2,400
     
2,403
     
-
 
Income tax provision
   
263
     
334
     
276
     
274
     
269
     
(2
)
   
873
     
868
     
1
 
Segment income
 
$
466
   
$
576
   
$
485
   
$
487
   
$
468
     
-
   
$
1,527
   
$
1,535
     
(1
)
Effective tax rate
   
36.1
%
   
36.7
%
   
36.3
%
   
36.0
%
   
36.5
%
           
36.4
%
   
36.1
%
       
   
(Billions, except percentages and where indicated)
                                                                       
Card billed business
 
$
100.1
   
$
104.3
   
$
98.5
   
$
103.2
   
$
99.5
     
1
   
$
302.8
   
$
295.4
     
3
 
Total cards-in-force (millions)
   
13.6
     
13.4
     
15.2
     
15.1
     
15.0
     
(9
)
   
13.6
     
15.0
     
(9
)
Basic cards-in-force (millions)
   
13.6
     
13.4
     
15.2
     
15.1
     
15.0
     
(9
)
   
13.6
     
15.0
     
(9
)
Average basic Card Member spending (dollars) (N)
 
$
7,386
   
$
7,060
   
$
6,509
   
$
6,859
   
$
6,711
     
10
   
$
20,857
   
$
19,999
     
4
 
 
                                                                       
Total segment assets
 
$
46.8
   
$
46.2
   
$
46.7
   
$
45.1
   
$
45.9
     
2
   
$
46.8
   
$
45.9
     
2
 
Segment capital (AB)
 
$
7.3
   
$
7.7
   
$
7.2
   
$
7.0
   
$
6.8
     
7
   
$
7.3
   
$
6.8
     
7
 
Return on average segment capital (AB)
   
28.0
%
   
28.1
%
   
28.0
%
   
28.7
%
   
34.1
%
           
28.0
%
   
34.1
%
       
 
                                                                       
Card Member receivables (O)
 
$
29.6
   
$
29.1
   
$
28.6
   
$
26.7
   
$
28.6
     
3
   
$
29.6
   
$
28.6
     
3
 
Card Member loans (O)
 
$
9.1
   
$
8.7
   
$
8.3
   
$
8.0
   
$
10.0
     
(9
)
 
$
9.1
   
$
10.0
     
(9
)
   
Card Member receivables: (O)
                                                                       
Total receivables - GCP  (U)
 
$
15.8
   
$
15.3
   
$
15.4
   
$
13.8
   
$
15.7
     
-
   
$
15.8
   
$
15.7
     
-
 
90+ days past billing as a % of total - GCP (U)
   
0.8
%
   
0.7
%
   
0.7
%
   
0.9
%
   
0.7
%
           
0.8
%
   
0.7
%
       
Net loss ratio (as a % of charge volume) - GCP (U)
   
0.11
%
   
0.09
%
   
0.08
%
   
0.08
%
   
0.08
%
           
0.09
%
   
0.09
%
       
Total receivables - Global Small Business Services (GSBS) (AC)
 
$
13.8
   
$
13.7
   
$
13.2
   
$
12.9
   
$
12.9
     
7
   
$
13.8
   
$
12.9
     
7
 
30+ days past due as a % of total - GSBS
   
1.5
%
   
1.4
%
   
1.6
%
   
1.7
%
   
1.6
%
           
1.5
%
   
1.6
%
       
Net write-off rate (principal only) - GSBS (T)
   
1.3
%
   
1.6
%
   
1.8
%
   
1.6
%
   
1.8
%
           
1.6
%
   
1.9
%
       
Net write-off rate (principal and fees) - GSBS (T)
   
1.5
%
   
1.9
%
   
2.1
%
   
1.8
%
   
2.0
%
           
1.8
%
   
2.2
%
       
Card Member loans: (O) (AD)
                                                                       
Total loans - GSBS
 
$
9.0
   
$
8.6
   
$
8.3
   
$
8.0
   
$
10.0
     
(10
)
 
$
9.0
   
$
10.0
     
(10
)
30+ days past due as a % of total - GSBS
   
1.1
%
   
1.1
%
   
1.0
%
   
1.1
%
   
1.0
%
           
1.1
%
   
1.0
%
       
Average loans - GSBS
 
$
8.8
   
$
8.5
   
$
8.1
   
$
9.6
   
$
9.9
     
(11
)
 
$
8.4
   
$
9.8
     
(14
)
Net write-off rate (principal only) - GSBS (T)
   
1.5
%
   
1.3
%
   
1.4
%
   
1.2
%
   
1.3
%
           
1.4
%
   
1.3
%
       
Net write-off rate (principal, interest and fees) - GSBS (T)
   
1.8
%
   
1.6
%
   
1.6
%
   
1.5
%
   
1.5
%
           
1.7
%
   
1.5
%
       
   
Net interest income divided by average loans (V)
   
8.3
%
   
8.2
%
   
8.8
%
   
8.5
%
   
8.3
%
           
8.4
%
   
8.1
%
       
Net interest yield on Card Member loans (V)
   
10.6
%
   
10.3
%
   
10.5
%
   
10.2
%
   
10.0
%
           
10.4
%
   
10.1
%
       
 
                                                                       
# - Denotes a variance of more than 100 percent.
                                                                       
 

 
-10-


Global Merchant Services
 
(Preliminary)
Selected Income Statement and Statistical Information
                           

(Millions, except percentages)
 
Q3'16
   
Q2'16
   
Q1'16
   
Q4'15
   
Q3'15
   
YOY % change
   
YTD'16
   
YTD'15
   
YOY % change
 
Non-interest revenues
 
$
1,044
   
$
1,087
   
$
1,041
   
$
1,148
   
$
1,123
     
(7
)
 
$
3,172
   
$
3,323
     
(5
)
Interest income
   
-
     
1
     
-
     
-
     
-
     
-
     
1
     
1
     
-
 
Interest expense
   
(60
)
   
(61
)
   
(59
)
   
(57
)
   
(46
)
   
30
     
(180
)
   
(154
)
   
17
 
Net interest income
   
60
     
62
     
59
     
57
     
46
     
30
     
181
     
155
     
17
 
Total revenues net of interest expense
   
1,104
     
1,149
     
1,100
     
1,205
     
1,169
     
(6
)
   
3,353
     
3,478
     
(4
)
Provisions for losses
   
8
     
5
     
8
     
9
     
8
     
-
     
21
     
22
     
(5
)
Total revenues net of interest expense after provisions for losses
   
1,096
     
1,144
     
1,092
     
1,196
     
1,161
     
(6
)
   
3,332
     
3,456
     
(4
)
Expenses
                                                                       
Marketing, promotion, rewards, Card Member services and other
   
55
     
58
     
58
     
84
     
78
     
(29
)
   
171
     
210
     
(19
)
Salaries and employee benefits and other operating expenses
   
470
     
489
     
463
     
537
     
449
     
5
     
1,422
     
1,440
     
(1
)
Total expenses
   
525
     
547
     
521
     
621
     
527
     
-
     
1,593
     
1,650
     
(3
)
Pretax segment income
   
571
     
597
     
571
     
575
     
634
     
(10
)
   
1,739
     
1,806
     
(4
)
Income tax provision
   
212
     
224
     
214
     
211
     
237
     
(11
)
   
650
     
671
     
(3
)
Segment income
 
$
359
   
$
373
   
$
357
   
$
364
   
$
397
     
(10
)
 
$
1,089
   
$
1,135
     
(4
)
Effective tax rate
   
37.1
%
   
37.5
%
   
37.5
%
   
36.7
%
   
37.4
%
           
37.4
%
   
37.2
%
       
   
Loyalty Coalition revenue
 
$
106
   
$
104
   
$
94
   
$
99
   
$
100
     
6
   
$
304
   
$
279
     
9
 
   
(Billions, except percentages and where indicated)
                                                                       
Average discount rate (P)
   
2.47
%
   
2.43
%
   
2.44
%
   
2.42
%
   
2.46
%
           
2.45
%
   
2.48
%
       
Total segment assets
 
$
23.2
   
$
24.1
   
$
23.7
   
$
23.5
   
$
23.3
     
-
   
$
23.2
   
$
23.3
     
-
 
Segment capital (AB)
 
$
2.3
   
$
2.4
   
$
2.4
   
$
2.4
   
$
2.6
     
(12
)
 
$
2.3
   
$
2.6
     
(12
)
Return on average segment capital (AB)
   
59.9
%
   
61.9
%
   
62.7
%
   
64.8
%
   
66.9
%
           
59.9
%
   
66.9
%
       
 
                                                                       
# - Denotes a variance of more than 100 percent.
     
 

 
-11-


American Express Company
(Preliminary)
Appendix I
 
Components of Return on Average Equity (ROE) and Return on Average Common Equity (ROCE)
(Millions, except percentages)
 

 
 
For the Twelve Months Ended
 
 
 
Sep 30,
   
Jun 30,
   
Mar 31,
   
Dec 31,
   
Sep 30,
 
 
 
2016
   
2016
   
2016
   
2015
   
2015
 
ROE
                             
Net income
 
$
5,482
   
$
5,606
   
$
5,064
   
$
5,163
   
$
5,711
 
Average shareholders' equity
 
$
20,969
   
$
21,195
   
$
21,499
   
$
21,494
   
$
21,349
 
Return on average equity (D)
   
26.1
%
   
26.4
%
   
23.6
%
   
24.0
%
   
26.8
%
   
Reconciliation of ROCE
                                       
Net income
 
$
5,482
   
$
5,606
   
$
5,064
   
$
5,163
   
$
5,711
 
Preferred shares dividends and related accretion
   
81
     
82
     
83
     
62
     
42
 
Earnings allocated to participating share awards and other
   
43
     
44
     
38
     
38
     
43
 
Net income attributable to common shareholders
 
$
5,358
   
$
5,480
   
$
4,943
   
$
5,063
   
$
5,626
 
   
Average shareholders' equity
 
$
20,969
   
$
21,195
   
$
21,499
   
$
21,494
   
$
21,349
 
Average preferred shares
   
1,584
     
1,584
     
1,584
     
1,390
     
1,081
 
Average common shareholders' equity
 
$
19,385
   
$
19,611
   
$
19,915
   
$
20,104
   
$
20,268
 
Return on average common equity (D)
   
27.6
%
   
27.9
%
   
24.8
%
   
25.2
%
   
27.8
%
 

 
-12-


American Express Company
 
(Preliminary)
Appendix II
 
 
Components of Return on Average Segment Capital (ROSC)
(Millions, except percentages)
 
 

 
 
For the Twelve Months Ended
 
 
 
Sep 30,
   
Jun 30,
   
Mar 31,
   
Dec 31,
   
Sep 30,
 
 
 
2016
   
2016
   
2016
   
2015
   
2015
 
U.S. Consumer Services
                             
Segment income
 
$
2,703
   
$
2,843
   
$
2,390
   
$
2,355
   
$
2,274
 
Average segment capital (AB)
 
$
7,235
   
$
7,318
   
$
7,514
   
$
7,560
   
$
7,556
 
Return on average segment capital (AB)
   
37.4
%
   
38.9
%
   
31.8
%
   
31.1
%
   
30.1
%
   
International Consumer and Network Services
                                       
Segment income
 
$
711
   
$
711
   
$
676
   
$
684
   
$
627
 
Average segment capital (AB)
 
$
2,695
   
$
2,790
   
$
2,861
   
$
2,873
   
$
2,861
 
Return on average segment capital (AB)
   
26.4
%
   
25.5
%
   
23.6
%
   
23.8
%
   
21.9
%
   
Global Commercial Services
                                       
Segment income
 
$
2,014
   
$
2,016
   
$
1,990
   
$
2,022
   
$
2,384
 
Average segment capital (AB)
 
$
7,202
   
$
7,170
   
$
7,107
   
$
7,036
   
$
6,988
 
Return on average segment capital (AB)
   
28.0
%
   
28.1
%
   
28.0
%
   
28.7
%
   
34.1
%
   
Global Merchant Services
                                       
Segment income
 
$
1,453
   
$
1,491
   
$
1,487
   
$
1,499
   
$
1,504
 
Average segment capital (AB)
 
$
2,425
   
$
2,409
   
$
2,371
   
$
2,311
   
$
2,248
 
Return on average segment capital (AB)
   
59.9
%
   
61.9
%
   
62.7
%
   
64.8
%
   
66.9
%

 

 
-13-

American Express Company
 
(Preliminary)
Appendix III
 
 
 
 
 
 
Net Interest Yield on Card Member Loans
 
 
 
 
 
 
(Millions, except percentages and where indicated)
 
 
 
 
 
 
 
 
 
 
 
 
 
 

 
 
Q3'16
   
Q2'16
   
Q1'16
   
Q4'15
   
Q3'15
   
YTD'16
   
YTD'15
 
Consolidated
                                         
Net interest income
 
$
1,334
   
$
1,449
   
$
1,580
   
$
1,547
   
$
1,505
   
$
4,363
   
$
4,375
 
Exclude:
                                                       
Interest expense not attributable to the Company's Card Member loan portfolio
   
261
     
247
     
238
     
225
     
232
     
746
     
726
 
Interest income not attributable to the Company's Card Member loan portfolio
   
(104
)
   
(102
)
   
(103
)
   
(90
)
   
(89
)
   
(309
)
   
(266
)
Adjusted net interest income (AE)
 
$
1,491
   
$
1,594
   
$
1,715
   
$
1,682
   
$
1,648
   
$
4,800
   
$
4,835
 
Average loans including Held for Sale (billions)
 
$
60.3
   
$
67.6
   
$
70.8
   
$
70.9
   
$
69.0
   
$
66.6
   
$
68.3
 
Net interest income divided by average loans (AF)
   
8.8
%
   
8.6
%
   
8.9
%
   
8.7
%
   
8.7
%
   
8.7
%
   
8.5
%
Net interest yield on Card Member loans (AG)
   
9.8
%
   
9.5
%
   
9.7
%
   
9.4
%
   
9.5
%
   
9.6
%
   
9.5
%
   
U.S. Consumer Services
                                                       
Net interest income
 
$
1,053
   
$
1,139
   
$
1,251
   
$
1,219
   
$
1,201
   
$
3,443
   
$
3,491
 
Exclude:
                                                       
Interest expense not attributable to the Company's Card Member loan portfolio
   
20
     
20
     
19
     
19
     
18
     
59
     
53
 
Interest income not attributable to the Company's Card Member loan portfolio
   
(6
)
   
(5
)
   
(5
)
   
(4
)
   
(5
)
   
(16
)
   
(11
)
Adjusted net interest income (AE)
 
$
1,067
   
$
1,154
   
$
1,265
   
$
1,234
   
$
1,214
   
$
3,486
   
$
3,533
 
Average loans including Held for Sale (billions)
 
$
44.8
   
$
50.8
   
$
53.8
   
$
53.7
   
$
52.1
   
$
50.1
   
$
51.4
 
Net interest income divided by average loans (AF)
   
9.4
%
   
9.0
%
   
9.3
%
   
9.1
%
   
9.2
%
   
9.2
%
   
9.1
%
Net interest yield on Card Member loans (AG)
   
9.5
%
   
9.1
%
   
9.5
%
   
9.1
%
   
9.2
%
   
9.3
%
   
9.2
%
   
International Consumer and Network Services
                                                       
Net interest income
 
$
176
   
$
176
   
$
173
   
$
176
   
$
173
   
$
525
   
$
534
 
Exclude:
                                                       
Interest expense not attributable to the Company's Card Member loan portfolio
   
12
     
10
     
11
     
14
     
14
     
33
     
42
 
Interest income not attributable to the Company's Card Member loan portfolio
   
-
     
(4
)
   
(3
)
   
(4
)
   
(6
)
   
(7
)
   
(15
)
Adjusted net interest income (AE)
 
$
188
   
$
182
   
$
181
   
$
186
   
$
181
   
$
551
   
$
561
 
Average loans (billions)
 
$
6.7
   
$
6.8
   
$
6.7
   
$
7.0
   
$
6.9
   
$
6.8
   
$
7.0
 
Net interest income divided by average loans (AF)
   
10.5
%
   
10.4
%
   
10.3
%
   
10.1
%
   
10.1
%
   
10.4
%
   
10.1
%
Net interest yield on Card Member loans (AG)
   
11.2
%
   
10.8
%
   
10.8
%
   
10.6
%
   
10.5
%
   
10.9
%
   
10.7
%
   
Global Commercial Services
                                                       
Net interest income
 
$
184
   
$
206
   
$
226
   
$
217
   
$
206
   
$
616
   
$
593
 
Exclude:
                                                       
Interest expense not attributable to the Company's Card Member loan portfolio
   
79
     
80
     
72
     
72
     
71
     
231
     
213
 
Interest income not attributable to the Company's Card Member loan portfolio
   
(28
)
   
(29
)
   
(28
)
   
(28
)
   
(24
)
   
(85
)
   
(65
)
Adjusted net interest income (AE)
 
$
235
   
$
257
   
$
270
   
$
261
   
$
253
   
$
762
   
$
741
 
Average loans including Held for Sale (billions)
 
$
8.8
   
$
10.0
   
$
10.3
   
$
10.2
   
$
10.0
   
$
9.8
   
$
9.8
 
Net interest income divided by average loans (AF)
   
8.3
%
   
8.2
%
   
8.8
%
   
8.5
%
   
8.3
%
   
8.4
%
   
8.1
%
Net interest yield on Card Member loans (AG)
   
10.6
%
   
10.3
%
   
10.5
%
   
10.2
%
   
10.0
%
   
10.4
%
   
10.1
%

 
 
-14-

American Express Company
(Preliminary)
Appendix IV
 
Reconciliations of Adjustments
 
(Millions, except percentages, per share information and where indicated)
 

 
Quarters Ended
       
 
September 30,
   
September 30,
   
YOY % Change
 
 
2016
   
2015
 
Adjusted Total Revenues Net of Interest Expense (billions)
               
Total Revenues Net of Interest Expense
 
$
7.8
   
$
8.2
     
(5
)
Costco Related Revenues (AH)
   
-
   
~ 0.8
         
Adjusted Total Revenues Net of Interest Expense
 
$
7.8
   
$
7.4
     
5
 
   
Adjusted Total Provisions for Losses
                       
Total Provisions for Losses
 
$
504
   
$
529
     
(5
)
Cobrand reclass to Other, net Expense (AI)
   
-
     
(54
)
       
Adjusted Total Revenues Net of Interest Expense
 
$
504
   
$
475
     
6
 
   
Earnings per Share (EPS)
                       
Q3'16 EPS
 
$
1.20
   
$
1.24
     
(3
)
Q3'16 restructuring charge per share (pre-tax)
   
0.05
     
-
         
Tax impact of Q3'16 restructuring charge per share
   
(0.01
)
   
-
         
After-tax impact of Q3'16 restructuring charge per share
 
$
0.04
   
$
-
         
Q3'16 Adjusted EPS - normalized for Restructuring charges
 
$
1.24
   
$
1.24
     
-
 
   
2016 Earnings per Share (EPS) Outlook
FY'16 EPS Range
         
EPS Outlook excluding restructuring charges and other contingencies
 
$
5.90
   
$
6.00
         
Q1'16 restructuring charge per share (pre-tax)
   
0.08
     
0.08
         
Tax impact of Q1'16 restructuring charge per share
   
(0.03
)
   
(0.03
)
       
After-tax impact of Q1'16 restructuring charge per share
 
$
0.05
   
$
0.05
         
Q2'16 restructuring charge per share (pre-tax)
   
0.25
     
0.25
         
Tax impact of Q2'16 restructuring charge per share
   
(0.09
)
   
(0.09
)
       
After-tax impact of Q2'16 restructuring charge per share
 
$
0.16
   
$
0.16
         
Q3'16 restructuring charge per share (pre-tax)
   
0.05
     
0.05
         
Tax impact of Q3'16 restructuring charge per share
   
(0.01
)
   
(0.01
)
       
After-tax impact of Q3'16 restructuring charge per share
 
$
0.04
   
$
0.04
         
US GAAP EPS Outlook - Including YTD Restructuring (AJ)
 
$
5.65
   
$
5.75
         
 
 

-15-


Appendix V
(Preliminary)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
All Information in the preceding tables is presented on a basis prepared in accordance with U.S. generally accepted accounting principles (GAAP), unless otherwise indicated. Certain reclassifications of prior period amounts have been made to conform to the current period presentation. None of the prior period financial information was materially misstated.
 
 
(A)
 
Includes Travel commissions and fees which were shown separately until Q3'15.
(B)
 
Represents net income, less (i) earnings allocated to participating share awards of $9 million, $17 million and $11 million in Q3'16, Q2'16 and Q1'16, respectively, and $6 million and $10 million in Q4'15 and Q3'15, respectively, and (ii) dividends on preferred shares of $21 million, $19 million and $21 million in Q3'16, Q2'16 and Q1'16, respectively, and $20 million and $22 million in Q4'15 and Q3'15, respectively.
(C)
 
Within assets, "other" includes the following items as presented in the Company’s Consolidated Balance Sheets in its Form 10-Q: Other receivables, Other loans (including merchant financing loans), Premises and equipment and Other assets; and within liabilities, "other" includes the following items: Travelers Cheques and other prepaid products, Accounts payable and Other liabilities.
(D)
 
Return on average equity and return on average common equity are calculated by dividing one year period net income/net income attributable to common shareholders by one year average total shareholders’ equity/average common shareholders' equity, respectively.  Refer to Appendix I for components of return on average equity and return on average common equity.
(E)
 
These ratios represent preliminary estimates for the current period as of the date of this Earnings Release and may be revised in the Company’s Q3'16 Form 10-Q.
(F)
 
The Company is required to calculate a Supplementary Leverage Ratio, which is defined as Tier 1 Capital divided by Total Leverage Exposure. The Total Leverage Exposure reflects average total consolidated assets with adjustments for Tier 1 Capital deductions and includes off-balance sheet derivatives exposures, repo-style transactions and credit equivalents of undrawn commitments that are both conditionally and unconditionally cancellable.
(G)
 
Presented for the purpose of calculating the Tier 1 Leverage Ratio.
(H)
 
Estimated Common Equity Tier 1 Capital, Tier 1 Capital, Risk-Weighted Assets and Average Total Assets for Supplementary Leverage Capital purposes under the fully phased-in Basel III rules reflect the Company’s current interpretation of the fully phased-in Basel III rules using the standardized approach. The estimated fully phased-in Basel III amounts could change in the future if the Company’s business changes.
(I)
 
The Common Equity Tier 1 Capital ratio under the fully phased-in Basel III rules is calculated as Common Equity Tier 1 Capital under fully phased-in Basel III rules divided by estimated Risk-Weighted Assets under fully phased-in Basel III rules.
(J)
 
The Tier 1 Risk-Based Capital ratio under the fully phased-in Basel III rules is calculated as Tier 1 Risk-Based Capital under the fully phased-in Basel III rules divided by estimated Risk-Weighted Assets under the fully phased-in Basel III rules.
(K)
 
The fully phased-in Basel III Supplementary Leverage Ratio is calculated by dividing fully phased-in Basel III Tier 1 Capital by Total Leverage Exposure (refer to Footnote F for a definition of Total Leverage Exposure).
(L)
 
Card billed business includes activities (including cash advances) related to proprietary cards, cards issued under network partnership agreements (non-proprietary billed business), and certain insurance fees charged on proprietary cards.  In-store spend activity within retail cobrand portfolios in GNS, from which the Company earns no revenue, is not included in non-proprietary billed business.  Card billed business is reflected in the United States or outside the United States based on where the issuer is located. Effective Q1'16, as a result of system enhancements, certain balances have been reclassified between United States and outside the United States.
(M)
 
Total cards-in-force represents the number of cards that are issued and outstanding.  Proprietary basic consumer cards-in-force includes basic cards issued to the primary account owner and does not include supplemental cards issued on that account.  Proprietary basic small business and corporate cards-in-force include basic and supplemental cards issued to employee Card Members.  Non-proprietary cards-in-force includes all cards that are issued and outstanding under network partnership agreements, except for retail cobrand Card Member accounts that have no out-of-store spend activity during the prior 12 month period.
(N)
 
Average basic Card Member spending and average fee per card are computed from proprietary card activities only. Average fee per card is computed based on net card fees divided by average worldwide proprietary cards-in-force.
(O)
 
Effective December 1, 2015, the Company reclassified the Card Member loans and receivables related to its cobrand partnerships with Costco in the U.S. and JetBlue, to reflect them as Held for Sale (HFS) on the Consolidated Balance Sheets.  The loans were reclassified at their net carrying amount, inclusive of the related reserves for losses.  Accordingly, Card Member loans and receivables and the related credit metrics are presented excluding the HFS loans and receivables for periods subsequent to the reclassification. Card Member loans HFS in USCS were $9.6 billion and $12.6 billion as of Q1'16 and Q4'15, respectively, and in GCS were $2.0 billion and $2.3 billion as of Q1'16 and Q4'15, respectively. Card Member receivables HFS in USCS were nil as of Q1'16 and Q4'15, and in GCS were $0.1 billion as of both Q1'16 and Q4'15. Card Member loans in the GCS segment related primarily to the GSBS business and included an insignificant amount of loans related to the GCP business.
(P)
 
This calculation is generally designed to reflect pricing at merchants accepting general-purpose American Express cards.  It represents the percentage of billed business (generated from both proprietary and GNS Card Member spending) retained by the Company from merchants it acquires, or for merchants acquired by a third party on its behalf, net of amounts retained by such third party.
(Q)
 
Provisions for principal, interest and/or fee reserve components.
(R)
 
Consists of principal, interest and/or fees, less recoveries.
(S)
 
Card Member loans includes reserves of $60 million and $7 million in Q2’16 and Q1’16, respectively, related to loan balances of $245 million and $20 million, in the same respective periods, reclassified from HFS to held for investment. Q4'15 Card Member receivables include $1 million for the Reserves transferred to HFS. In addition, Other includes foreign currency translation adjustments and other items for all periods.
(T)
 
The Company presents a net write-off rate based on principal losses only (i.e., excluding interest and/or fees) to be consistent with industry convention.  In addition, because the Company's practice is to include uncollectible interest and/or fees as part of its total provision for losses, a net write-off rate including principal, interest and/or fees is also presented.
(U)
 
GCP includes global, large and middle markets corporate accounts.
(V)
 
See Appendix III for calculations of net interest yield on Card Member loans, a non-GAAP measure, and net interest income divided by average loans, a GAAP measure, and the Company's rationale for presenting net interest yield on Card Member loans.
(W)
 
FX-adjusted information assumes a constant exchange rate between the periods being compared for purposes of currency translation into U.S. dollars (i.e. assumes the foreign exchange rates used to determine results for Q3'16 apply to the period(s) against which such results are being compared).  The Company believes the presentation of information on an FX-adjusted basis is helpful to investors by making it easier to compare the Company's performance in one period to that of another period without the variability caused by fluctuations in currency exchange rates.
(X)
 
Captions not designated as “proprietary” or “GNS” include both proprietary and GNS data.
(Y)
 
Included in ICNS.
(Z)
 
Included in USCS.
(AA)
 
Included in GCS.
(AB)
 
Segment capital represents capital allocated to a segment based upon specific business operational needs, risk measures, and regulatory capital requirements.  Return on average segment capital is calculated by dividing one year period segment income by one year average segment capital.  Refer to Appendix II for components of return on average segment capital.
(AC)
 
GSBS includes small business in the U.S. and international small business services.
(AD)
 
International GSBS Card Member loans and associated credit metrics continue to be reported within the international consumer business, in the ICNS segment, due to certain system limitations.  These loans are insignificant to both ICNS and GCS.
(AE)
 
Adjusted net interest income, a non-GAAP measure that represents net interest income attributable to our Card Member loans and loans HFS (which includes, on a GAAP basis, interest that is deemed uncollectible), excluding the impact of interest expense and interest income not attributable to our Card Member loans. The Company believes adjusted net interest income is useful to investors because it is a component of net interest yield on Card Member loans.
(AF)
 
This calculation includes elements of total interest income and total interest expense that are not attributable to the Card Member loan portfolio, and thus is not representative of net interest yield on Card Member loans. The calculation includes interest income and interest expense attributable to investment securities and other interest-bearing deposits as well as to Card Member loans, and interest expense attributable to other activities, including Card Member receivables.
(AG)
 
Net interest yield on Card Member loans, a non-GAAP measure that is computed by dividing adjusted net interest income by average loans, computed on an annualized basis.  Reserves and net write-offs related to uncollectible interest are recorded through provisions for losses and are thus not included in the net interest yield calculation. Effective January 1, 2016, net interest yield also includes an insignificant amount of net interest income and loans related to certain non-traditional Card Member loans.  The prior periods have been revised to conform with this presentation.  The Company believes net interest yield on Card Member loans is useful to investors because it provides a measure of profitability of the Company's Card Member loan portfolio.
(AH)
 
Represents estimated Discount revenue from Costco in the U.S. for spend on American Express cards and from other merchants for spend on the Costco cobrand card as well as Other fees and commissions and Interest income from Costco cobrand Card Members.
(AI)
 
Beginning December 1, 2015 through to the sale completion dates, Total provision for losses did not reflect the HFS portfolios, as credit costs were reported in Other, net expense through a valuation allowance adjustment.
(AJ)
 
Reflects restructuring charges recognized in the first three quarters of 2016. Management is not able to estimate restructuring charges or other contingencies for the remainder of 2016.

-16-