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EX-99.1 - EXHIBIT 99.1 - AMERICAN EXPRESS COexhibit99_1.htm
8-K - AMERICAN EXPRESS COMPANY FORM 8-K - AMERICAN EXPRESS COform8k.htm
American Express Company
EXHIBIT 99.2
 
 
 (Preliminary)
Consolidated Statements of Income
 
 
 
 
 
 
 
(Millions, except percentages and per share amounts)
 
 
 
 
 
 
 

 
 
Q2'16
   
Q1'16
   
Q4'15
   
Q3'15
   
Q2'15
   
YOY % change
   
YTD'16
   
YTD'15
   
YOY % change
 
Non-interest revenues
                                                     
Discount revenue
 
$
4,824
   
$
4,643
   
$
4,913
   
$
4,778
   
$
4,946
     
(2
)
 
$
9,467
   
$
9,606
     
(1
)
Net card fees
   
715
     
699
     
687
     
679
     
667
     
7
     
1,414
     
1,334
     
6
 
Other fees and commissions (A)
   
702
     
680
     
704
     
727
     
727
     
(3
)
   
1,382
     
1,435
     
(4
)
Other
   
545
     
486
     
540
     
504
     
521
     
5
     
1,031
     
989
     
4
 
Total non-interest revenues
   
6,786
     
6,508
     
6,844
     
6,688
     
6,861
     
(1
)
   
13,294
     
13,364
     
(1
)
Interest income
                                                                       
Interest on loans
   
1,818
     
1,938
     
1,891
     
1,847
     
1,776
     
2
     
3,756
     
3,571
     
5
 
Interest and dividends on investment securities
   
34
     
36
     
37
     
38
     
41
     
(17
)
   
70
     
82
     
(15
)
Deposits with banks and other
   
33
     
31
     
19
     
19
     
20
     
65
     
64
     
41
     
56
 
Total interest income
   
1,885
     
2,005
     
1,947
     
1,904
     
1,837
     
3
     
3,890
     
3,694
     
5
 
Interest expense
                                                                       
Deposits
   
150
     
150
     
138
     
125
     
109
     
38
     
300
     
212
     
42
 
Long-term debt and other
   
286
     
275
     
262
     
274
     
305
     
(6
)
   
561
     
612
     
(8
)
Total interest expense
   
436
     
425
     
400
     
399
     
414
     
5
     
861
     
824
     
4
 
Net interest income
   
1,449
     
1,580
     
1,547
     
1,505
     
1,423
     
2
     
3,029
     
2,870
     
6
 
Total revenues net of interest expense
   
8,235
     
8,088
     
8,391
     
8,193
     
8,284
     
(1
)
   
16,323
     
16,234
     
1
 
Provisions for losses
                                                                       
Charge card
   
153
     
169
     
195
     
203
     
165
     
(7
)
   
322
     
339
     
(5
)
Card Member loans
   
285
     
227
     
361
     
309
     
285
     
-
     
512
     
520
     
(2
)
Other
   
25
     
38
     
16
     
17
     
17
     
47
     
63
     
28
     
#
 
Total provisions for losses
   
463
     
434
     
572
     
529
     
467
     
(1
)
   
897
     
887
     
1
 
Total revenues net of interest expense after provisions for losses
   
7,772
     
7,654
     
7,819
     
7,664
     
7,817
     
(1
)
   
15,426
     
15,347
     
1
 
                           
Expenses
                                                                       
Marketing and promotion
   
788
     
727
     
892
     
847
     
761
     
4
     
1,515
     
1,370
     
11
 
Card Member rewards
   
1,766
     
1,703
     
1,794
     
1,763
     
1,799
     
(2
)
   
3,469
     
3,439
     
1
 
Card Member services and other
   
281
     
282
     
246
     
269
     
242
     
16
     
563
     
503
     
12
 
Salaries and employee benefits
   
1,451
     
1,338
     
1,209
     
1,212
     
1,250
     
16
     
2,789
     
2,555
     
9
 
Professional services
   
628
     
604
     
784
     
687
     
655
     
(4
)
   
1,232
     
1,279
     
(4
)
Occupancy and equipment
   
438
     
465
     
482
     
523
     
415
     
6
     
903
     
849
     
6
 
Other, net
   
(596
)
   
351
     
958
     
425
     
465
     
#
     
(245
)
   
806
     
#
 
Total expenses
   
4,756
     
5,470
     
6,365
     
5,726
     
5,587
     
(15
)
   
10,226
     
10,801
     
(5
)
Pretax income
   
3,016
     
2,184
     
1,454
     
1,938
     
2,230
     
35
     
5,200
     
4,546
     
14
 
Income tax provision
   
1,001
     
758
     
555
     
672
     
757
     
32
     
1,759
     
1,548
     
14
 
Net income
 
$
2,015
   
$
1,426
   
$
899
   
$
1,266
   
$
1,473
     
37
   
$
3,441
   
$
2,998
     
15
 
Net income attributable to common shareholders (B)
 
$
1,979
   
$
1,394
   
$
873
   
$
1,234
   
$
1,442
     
37
   
$
3,373
   
$
2,956
     
14
 
Effective tax rate
   
33.2
%
   
34.7
%
   
38.2
%
   
34.7
%
   
33.9
%
           
33.8
%
   
34.0
%
       
 
                                                                       
Earnings Per Common Share
                                                                       
Basic
                                                                       
Net income attributable to common shareholders
 
$
2.11
   
$
1.45
   
$
0.89
   
$
1.24
   
$
1.43
     
48
   
$
3.55
   
$
2.92
     
22
 
Average common shares outstanding
   
938
     
961
     
977
     
994
     
1,009
     
(7
)
   
949
     
1,013
     
(6
)
Diluted
                                                                       
Net income attributable to common shareholders
 
$
2.10
   
$
1.45
   
$
0.89
   
$
1.24
   
$
1.42
     
48
   
$
3.54
   
$
2.90
     
22
 
Average common shares outstanding
   
941
     
963
     
981
     
997
     
1,013
     
(7
)
   
952
     
1,018
     
(6
)
Cash dividends declared per common share
 
$
0.29
   
$
0.29
   
$
0.29
   
$
0.29
   
$
0.29
     
-
   
$
0.58
   
$
0.55
     
5
 
 
# - Denotes a variance of more than 100 percent.
 
 
 
 
See Appendix V for footnote references
 
-1-

 
 
American Express Company
 (Preliminary)
Consolidated Balance Sheets and Related Statistical Information
 
(Billions, except percentages, per share amounts and where indicated)
 

 
 
Q2'16
   
Q1'16
   
Q4'15
   
Q3'15
   
Q2'15
   
YOY % change
 
Assets
                                   
Cash & cash equivalents
 
$
34
   
$
25
   
$
23
   
$
20
   
$
21
     
62
 
Card Member loans and receivables held for sale
   
-
     
12
     
15
     
-
     
-
     
-
 
Card Member receivables, less reserves
   
45
     
44
     
44
     
44
     
44
     
2
 
Card Member Loans, less reserves
   
59
     
56
     
58
     
68
     
68
     
(13
)
Investment securities
   
4
     
4
     
4
     
4
     
5
     
(20
)
Other (C)
   
18
     
18
     
17
     
18
     
19
     
(5
)
Total assets
 
$
160
   
$
159
   
$
161
   
$
154
   
$
157
     
2
 
   
Liabilities and Shareholders' Equity
                                               
Customer deposits
 
$
54
   
$
56
   
$
55
   
$
49
   
$
47
     
15
 
Short-term borrowings
   
2
     
3
     
5
     
3
     
4
     
(50
)
Long-term debt
   
51
     
47
     
48
     
49
     
53
     
(4
)
Other (C)
   
32
     
32
     
32
     
32
     
31
     
3
 
Total liabilities
   
139
     
138
     
140
     
133
     
135
     
3
 
   
Shareholders' Equity
   
21
     
21
     
21
     
21
     
22
     
(5
)
Total liabilities and shareholders' equity
 
$
160
   
$
159
   
$
161
   
$
154
   
$
157
     
2
 
   
Return on average equity (D)
   
26.4
%
   
23.6
%
   
24.0
%
   
26.8
%
   
28.1
%
       
Return on average common equity (D)
   
27.9
%
   
24.8
%
   
25.2
%
   
27.8
%
   
28.8
%
       
Return on average tangible common equity (D)
   
34.5
%
   
30.6
%
   
31.0
%
   
34.2
%
   
35.4
%
       
Book value per common share (dollars) (E)
 
$
20.67
   
$
20.13
   
$
19.71
   
$
20.06
   
$
20.27
     
2
 
 
# - Denotes a variance of more than 100 percent.
 
 
See Appendix V for footnote references
 
-2-


 
American Express Company
(Preliminary)
Consolidated Capital

 
 
Q2'16
   
Q1'16
   
Q4'15
   
Q3'15
   
Q2'15
 
Shares Outstanding (in millions)
     
Beginning of period
   
951
     
969
     
985
     
1,002
     
1,016
 
Repurchase of common shares
   
(27
)
   
(20
)
   
(16
)
   
(18
)
   
(16
)
Net impact of employee benefit plans and others
   
1
     
2
     
-
     
1
     
2
 
End of period
   
925
     
951
     
969
     
985
     
1,002
 
   
Risk-Based Capital Ratios - Transitional Basel III ($ in billions) (F)
     
Common Equity Tier 1/Risk Weighted Assets (RWA)
   
13.5
%
   
12.6
%
   
12.4
%
   
13.2
%
   
13.5
%
Tier 1
   
14.7
%
   
13.8
%
   
13.5
%
   
14.3
%
   
14.7
%
Total
   
16.4
%
   
15.3
%
   
15.2
%
   
16.2
%
   
16.5
%
   
Common Equity Tier 1
 
$
16.5
   
$
16.5
   
$
16.7
   
$
17.1
   
$
17.7
 
Tier 1 Capital
 
$
18.0
   
$
18.0
   
$
18.3
   
$
18.7
   
$
19.2
 
Tier 2 Capital
 
$
2.1
   
$
2.1
   
$
2.3
   
$
2.4
   
$
2.3
 
Total Capital
 
$
20.1
   
$
20.1
   
$
20.6
   
$
21.1
   
$
21.5
 
RWA
 
$
122.5
   
$
130.9
   
$
135.2
   
$
130.2
   
$
130.7
 
Tangible Common Equity (TCE)/RWA (G)
   
12.7
%
   
11.8
%
   
11.5
%
   
12.3
%
   
12.6
%
Tier 1 Leverage
   
11.5
%
   
11.5
%
   
11.7
%
   
12.1
%
   
12.4
%
Supplementary Leverage Ratio (SLR) (H)
   
9.7
%
   
9.6
%
   
9.8
%
   
10.2
%
   
10.4
%
TCE
 
$
15.5
   
$
15.5
   
$
15.5
   
$
16.0
   
$
16.5
 
Average Total Assets to calculate the Tier 1 Leverage Ratio (I)
 
$
156.6
   
$
157.1
   
$
156.4
   
$
153.7
   
$
155.1
 
Total Leverage Exposure to calculate SLR
 
$
186.0
   
$
188.3
   
$
186.6
   
$
182.8
   
$
184.1
 
   
Risk-Based Capital Ratios - Estimated fully phased-in Basel III ($ in billions) (F) (J)
                                       
RWA
 
$
123.7
   
$
132.2
   
$
135.0
   
$
129.9
   
$
130.4
 
Risk-Based Capital (Common Equity Tier 1)
 
$
15.9
   
$
15.9
   
$
15.9
   
$
16.3
   
$
16.9
 
Risk-Based Capital (Tier 1)
 
$
17.5
   
$
17.5
   
$
17.5
   
$
17.9
   
$
18.5
 
Common Equity Tier 1 ratio (K)
   
12.9
%
   
12.0
%
   
11.8
%
   
12.6
%
   
12.9
%
Tier 1 Risk-Based Capital Ratio (L)
   
14.2
%
   
13.2
%
   
13.0
%
   
13.8
%
   
14.1
%
Supplementary Leverage Ratio (M)
   
9.4
%
   
9.3
%
   
9.4
%
   
9.8
%
   
10.0
%

 
 
See Appendix V for footnote references
-3-


American Express Company
 
(Preliminary)
Selected Card Related Statistical Information
 
 
(Billions, except percentages and where indicated)
 
 

 
 
Q2'16
   
Q1'16
   
Q4'15
   
Q3'15
   
Q2'15
   
YOY % change
   
YTD'16
   
YTD'15
   
YOY % change
 
Card billed business (N):
                                                     
United States
 
$
185.1
   
$
176.3
   
$
190.2
   
$
180.4
   
$
181.8
     
2
   
$
361.4
   
$
351.2
     
3
 
Outside the United States
   
84.2
     
77.5
     
83.0
     
78.5
     
80.2
     
5
     
161.7
     
156.4
     
3
 
Worldwide
 
$
269.3
   
$
253.8
   
$
273.2
   
$
258.9
   
$
262.0
     
3
   
$
523.1
   
$
507.6
     
3
 
Total cards-in-force (O) (millions):
                                                                       
United States
   
47.0
     
57.9
     
57.6
     
56.4
     
55.3
     
(15
)
   
47.0
     
55.3
     
(15
)
Outside the United States
   
61.2
     
60.7
     
60.2
     
59.4
     
58.5
     
5
     
61.2
     
58.5
     
5
 
Worldwide
   
108.2
     
118.6
     
117.8
     
115.8
     
113.8
     
(5
)
   
108.2
     
113.8
     
(5
)
Basic cards-in-force (O) (millions):
                                                                       
United States
   
37.0
     
45.1
     
44.8
     
43.6
     
42.8
     
(14
)
   
37.0
     
42.8
     
(14
)
Outside the United States
   
50.5
     
50.0
     
49.5
     
49.0
     
48.2
     
5
     
50.5
     
48.2
     
5
 
Worldwide
   
87.5
     
95.1
     
94.3
     
92.6
     
91.0
     
(4
)
   
87.5
     
91.0
     
(4
)
Average basic Card Member spending (dollars) (P)
                                                                       
United States
 
$
4,672
   
$
4,249
   
$
4,633
   
$
4,503
   
$
4,616
     
1
   
$
8,941
   
$
8,936
     
-
 
Outside the United States
 
$
3,319
   
$
3,082
   
$
3,352
   
$
3,197
   
$
3,297
     
1
   
$
6,404
   
$
6,426
     
-
 
Worldwide
 
$
4,313
   
$
3,952
   
$
4,305
   
$
4,165
   
$
4,272
     
1
   
$
8,280
   
$
8,277
     
-
 
Card Member loans (Q)
                                                                       
United States
 
$
53.2
   
$
50.7
   
$
51.5
   
$
62.1
   
$
61.8
     
(14
)
 
$
53.2
   
$
61.8
     
(14
)
Outside the United States
 
$
6.7
   
$
6.7
    $
7.1
    $
6.8
    $
7.2
     
(8
)
 
$
6.7
    $
7.2
     
(8
)
Worldwide
 
$
59.9
   
$
57.4
   
$
58.6
   
$
68.9
   
$
69.0
     
(13
)
 
$
59.9
   
$
69.0
     
(13
)
 
                                                                       
Average discount rate (R)
   
2.43
%
   
2.44
%
   
2.42
%
   
2.46
%
   
2.49
%
           
2.43
%
   
2.49
%
       
Average fee per card (dollars) (P)
 
$
42
   
$
40
   
$
39
   
$
39
   
$
39
     
8
   
$
41
   
$
39
     
5
 
Average fee per card adjusted (dollars) (P)
 
$
46
   
$
43
   
$
43
   
$
44
   
$
43
     
7
   
$
45
   
$
44
     
2
 
 
# - Denotes a variance of more than 100 percent.
 
 
 
See Appendix V for footnote references

-4-


American Express Company
 
 
 
 
 
 
 
 (Preliminary)
Selected Credit Related Statistical Information
 
 
 
 
 
 
 
(Billions, except percentages and where indicated)
 
 
 
 
 
 
 

 
 
Q2'16
   
Q1'16
   
Q4'15
   
Q3'15
   
Q2'15
   
YOY % change
   
YTD'16
   
YTD'15
   
YOY % change
 
Worldwide Card Member receivables (Q)
                                                     
Total receivables
 
$
45.2
   
$
44.5
   
$
44.1
   
$
44.3
   
$
44.9
     
1
   
$
45.2
   
$
44.9
     
1
 
Loss reserves (millions):
                                                                       
Beginning balance
 
$
446
   
$
462
   
$
441
   
$
420
   
$
429
     
4
   
$
462
   
$
465
     
(1
)
Provisions (S)
   
153
     
169
     
195
     
203
     
165
     
(7
)
   
322
     
339
     
(5
)
Net write-offs (T)
   
(173
)
   
(186
)
   
(169
)
   
(174
)
   
(171
)
   
1
     
(359
)
   
(370
)
   
(3
)
Other (U)
   
(3
)
   
1
     
(5
)
   
(8
)
   
(3
)
   
-
     
(2
)
   
(14
)
   
(86
)
Ending balance
 
$
423
   
$
446
   
$
462
   
$
441
   
$
420
     
1
   
$
423
   
$
420
     
1
 
% of receivables
   
0.9
%
   
1.0
%
   
1.0
%
   
1.0
%
   
0.9
%
           
0.9
%
   
0.9
%
       
Net write-off rate (principal only) (V)
   
1.6
%
   
1.9
%
   
1.7
%
   
1.8
%
   
1.7
%
           
1.7
%
   
1.9
%
       
Net write-off rate (principal and fees) (V)
   
1.8
%
   
2.1
%
   
1.9
%
   
2.0
%
   
1.9
%
           
2.0
%
   
2.1
%
       
30 days past due as a % of total
   
1.3
%
   
1.5
%
   
1.5
%
   
1.6
%
   
1.5
%
           
1.3
%
   
1.5
%
       
Net loss ratio (as a % of charge volume) - Global Corporate Payments (GCP) (W)
   
0.09
%
   
0.08
%
   
0.08
%
   
0.08
%
   
0.09
%
           
0.09
%
   
0.10
%
       
90 days past billing as a % of total - GCP
   
0.7
%
   
0.7
%
   
0.9
%
   
0.7
%
   
0.7
%
           
0.7
%
   
0.7
%
       
   
Worldwide Card Member loans (Q)
                                                                       
Total loans
 
$
59.9
   
$
57.4
   
$
58.6
   
$
68.9
   
$
69.0
     
(13
)
 
$
59.9
   
$
69.0
     
(13
)
Loss reserves (millions):
                                                                       
Beginning balance
 
$
1,012
   
$
1,028
   
$
1,164
   
$
1,132
   
$
1,130
     
(10
)
 
$
1,028
   
$
1,201
     
(14
)
Provisions (S)
   
285
     
227
     
361
     
309
     
285
     
-
     
512
     
520
     
(2
)
Net write-offs - principal (T)
   
(223
)
   
(214
)
   
(234
)
   
(231
)
   
(243
)
   
(8
)
   
(437
)
   
(502
)
   
(13
)
Net write-offs - interest and fees (T)
   
(40
)
   
(40
)
   
(40
)
   
(37
)
   
(42
)
   
(5
)
   
(80
)
   
(85
)
   
(6
)
Reserves transferred to held for sale
   
-
     
-
     
(224
)
   
-
     
-
             
-
     
-
     
-
 
Other (U)
   
57
     
11
     
1
     
(9
)
   
2
     
#
     
68
     
(2
)
   
#
 
Ending balance
 
$
1,091
   
$
1,012
   
$
1,028
   
$
1,164
   
$
1,132
     
(4
)
 
$
1,091
   
$
1,132
     
(4
)
Ending reserves - principal
 
$
1,037
   
$
959
   
$
975
   
$
1,114
   
$
1,076
     
(4
)
 
$
1,037
   
$
1,076
     
(4
)
Ending reserves - interest and fees
 
$
54
   
$
53
   
$
53
   
$
50
   
$
56
     
(4
)
 
$
54
   
$
56
     
(4
)
% of loans
   
1.8
%
   
1.8
%
   
1.8
%
   
1.7
%
   
1.6
%
           
1.8
%
   
1.6
%
       
% of past due
   
160
%
   
161
%
   
164
%
   
164
%
   
171
%
           
160
%
   
171
%
       
Average loans
 
$
58.8
   
$
57.4
   
$
67.1
   
$
69.0
   
$
68.0
     
(13
)
 
$
58.2
   
$
68.0
     
(14
)
Net write-off rate (principal only) (V)
   
1.5
%
   
1.5
%
   
1.4
%
   
1.3
%
   
1.4
%
           
1.5
%
   
1.5
%
       
Net write-off rate (principal, interest and fees) (V)
   
1.8
%
   
1.8
%
   
1.6
%
   
1.6
%
   
1.7
%
           
1.8
%
   
1.7
%
       
30 days past due loans as a % of total
   
1.1
%
   
1.1
%
   
1.1
%
   
1.0
%
   
1.0
%
           
1.1
%
   
1.0
%
       
   
Net interest income divided by average loans (X)
   
8.6
%
   
8.9
%
   
8.7
%
   
8.7
%
   
8.4
%
           
8.8
%
   
8.4
%
       
Net interest yield on Card Member loans (X)
   
9.5
%
   
9.7
%
   
9.4
%
   
9.5
%
   
9.3
%
           
9.6
%
   
9.5
%
       

# - Denotes a variance of more than 100 percent.
 
 
 
See Appendix V for footnote references
-5-

 
American Express Company
 (Preliminary)
Selected Income Statement information by Segment
 
(Millions)
 
 

 
 
U.S. Consumer Services
   
International Consumer and Network Services
   
Global Commercial Services
   
Global Merchant Services
   
Corporate and Other
   
Consolidated
 
 
 
(USCS)
   
(ICNS)
   
(GCS)
   
(GMS)
             
Q2'16
                                   
Non-interest revenues
 
$
2,069
   
$
1,242
   
$
2,280
   
$
1,087
   
$
108
   
$
6,786
 
Interest income
   
1,278
     
234
     
310
     
1
     
62
     
1,885
 
Interest expense
   
139
     
58
     
104
     
(61
)
   
196
     
436
 
Total revenues net of interest expense
   
3,208
     
1,418
     
2,486
     
1,149
     
(26
)
   
8,235
 
Total provision
   
237
     
78
     
139
     
5
     
4
     
463
 
Pretax income (loss)
   
1,698
     
273
     
910
     
597
     
(462
)
   
3,016
 
Income tax provision (benefit)
   
631
     
45
     
334
     
224
     
(233
)
   
1,001
 
Net income (loss)
   
1,067
     
228
     
576
     
373
     
(229
)
   
2,015
 
Q2'15
                                               
Non-interest revenues
 
$
2,176
   
$
1,163
   
$
2,285
   
$
1,130
   
$
107
   
$
6,861
 
Interest income
   
1,252
     
237
     
289
     
1
     
58
     
1,837
 
Interest expense
   
121
     
58
     
91
     
(49
)
   
193
     
414
 
Total revenues net of interest expense
   
3,307
     
1,342
     
2,483
     
1,180
     
(28
)
   
8,284
 
Total provision
   
243
     
76
     
136
     
8
     
4
     
467
 
Pretax income (loss)
   
939
     
238
     
849
     
586
     
(382
)
   
2,230
 
Income tax provision (benefit)
   
326
     
45
     
299
     
217
     
(130
)
   
757
 
Net income (loss)
   
613
     
193
     
550
     
369
     
(252
)
   
1,473
 
YOY % change
                                               
Non-interest revenues
   
(5
)
   
7
     
-
     
(4
)
   
1
     
(1
)
Interest income
   
2
     
(1
)
   
7
     
-
     
7
     
3
 
Interest expense
   
15
     
-
     
14
     
24
     
2
     
5
 
Total revenues net of interest expense
   
(3
)
   
6
     
-
     
(3
)
   
(7
)
   
(1
)
Total provision
   
(2
)
   
3
     
2
     
(38
)
   
-
     
(1
)
Pretax income (loss)
   
81
     
15
     
7
     
2
     
21
     
35
 
Income tax provision (benefit)
   
94
     
-
     
12
     
3
     
79
     
32
 
Net income (loss)
   
74
     
18
     
5
     
1
     
(9
)
   
37
 
 
 
 
 

See Appendix V for footnote references
-6-

American Express Company
(Preliminary)
Billed Business Growth Trend
 
 
 
 
 

 
 
YOY % change
 
 
 
Reported
   
FX-Adjusted (Y)
   
Reported
   
Fx-Adjusted (Y)
 
 
 
Q2'16
   
Q1'16
   
Q4'15
   
Q3'15
   
Q2'15
   
Q2'16
   
Q1'16
   
Q4'15
   
Q3'15
   
Q2'15
   
YTD'16
   
YTD'16
 
Worldwide (Z)
                                                                       
Total Billed Business
   
3
%
   
3
%
   
2
%
   
0
%
   
2
%
   
4
%
   
6
%
   
5
%
   
5
%
   
6
%
   
3
%
   
5
%
Proprietary billed business
   
2
     
3
     
1
     
0
     
0
     
3
     
4
     
3
     
3
     
4
     
3
     
4
 
GNS billed business (AA)
   
5
     
5
     
3
     
(1
)
   
5
     
11
     
13
     
14
     
13
     
16
     
5
     
12
 
Airline-related volume (8% of Q2'16 worldwide billed business)
   
(4
)
   
(4
)
   
(5
)
   
(6
)
   
(5
)
   
(3
)
   
(2
)
   
(1
)
   
0
     
1
     
(4
)
   
(2
)
 
                                                                                               
United States (Z)
                                                                                               
Billed Business
   
2
     
4
     
4
     
4
     
5
     
n/
a
   
n/
a
   
n/
a
   
n/
a
   
n/
a
   
3
     
n/
a
Proprietary consumer card billed business (AB)
   
-
     
4
     
4
     
4
     
5
     
n/
a
   
n/
a
   
n/
a
   
n/
a
   
n/
a
   
2
     
n/
a
Proprietary small business and corporate services billed business (AC)
   
4
     
5
     
3
     
4
     
4
     
n/
a
   
n/
a
   
n/
a
   
n/
a
   
n/
a
   
4
     
n/
a
T&E-related volume (26% of Q2'16 U.S.billed business)
   
(1
)
   
1
     
2
     
3
     
4
     
n/
a
   
n/
a
   
n/
a
   
n/
a
   
n/
a
   
-
     
n/
a
Non-T&E-related volume (74% of Q2'16 U.S. billed business)
   
3
     
5
     
4
     
4
     
5
     
n/
a
   
n/
a
   
n/
a
   
n/
a
   
n/
a
   
4
     
n/
a
Airline-related volume (7% of Q2'16 U.S. billed business)
   
(8
)
   
(5
)
   
(3
)
   
(3
)
   
(2
)
   
n/
a
   
n/
a
   
n/
a
   
n/
a
   
n/
a
   
(6
)
   
n/
a
 
                                                                                               
Outside the United States (Z)
                                                                                               
Billed Business
   
5
     
2
     
(3
)
   
(8
)
   
(5
)
   
10
     
9
     
8
     
7
     
8
     
3
     
9
 
Japan, Asia Pacific & Australia ("JAPA") billed business
   
12
     
8
     
5
     
(2
)
   
4
     
13
     
13
     
14
     
13
     
16
     
10
     
13
 
Latin America & Canada ("LACC") billed business
   
(9
)
   
(14
)
   
(19
)
   
(24
)
   
(18
)
   
6
     
5
     
0
     
(5
)
   
(5
)
   
(11
)
   
5
 
Europe, Middle East & Africa ("EMEA") billed business
   
3
     
3
     
(4
)
   
(5
)
   
(9
)
   
6
     
8
     
5
     
7
     
7
     
3
     
7
 
Proprietary consumer card billed business (AA)
   
4
     
1
     
(8
)
   
(15
)
   
(14
)
   
8
     
8
     
3
     
(1
)
   
(1
)
   
3
     
8
 
Proprietary small business and corporate services billed business (AC)
   
3
     
(3
)
   
(10
)
   
(11
)
   
(11
)
   
6
     
4
     
2
     
5
     
4
     
-
     
5
 
 
 
 
See Appendix V for footnote references
-7-

U.S. Consumer Services
 
 (Preliminary)
Selected Income Statement and Statistical Information
               

(Millions, except percentages)
 
Q2'16
   
Q1'16
   
Q4'15
   
Q3'15
   
Q2'15
   
YOY % change
   
YTD'16
   
YTD'15
   
YOY % change
 
Non-interest revenues
 
$
2,069
   
$
2,029
   
$
2,155
   
$
2,117
   
$
2,176
     
(5
)
 
$
4,098
   
$
4,207
     
(3
)
Interest income
   
1,278
     
1,391
     
1,349
     
1,324
     
1,252
     
2
     
2,669
     
2,525
     
6
 
Interest expense
   
139
     
140
     
130
     
123
     
121
     
15
     
279
     
235
     
19
 
Net interest income
   
1,139
     
1,251
     
1,219
     
1,201
     
1,131
     
1
     
2,390
     
2,290
     
4
 
Total revenues net of interest expense
   
3,208
     
3,280
     
3,374
     
3,318
     
3,307
     
(3
)
   
6,488
     
6,497
     
-
 
Provisions for losses
   
237
     
190
     
334
     
294
     
243
     
(2
)
   
427
     
436
     
(2
)
Total revenues net of interest expense after provisions for losses
   
2,971
     
3,090
     
3,040
     
3,024
     
3,064
     
(3
)
   
6,061
     
6,061
     
-
 
Expenses
                                                                       
Marketing, promotion, rewards, Card Member services and other
   
1,369
     
1,348
     
1,410
     
1,396
     
1,366
     
-
     
2,717
     
2,576
     
5
 
Salaries and employee benefits and other operating expenses
   
(96
)
   
655
     
793
     
768
     
759
     
#
     
559
     
1,505
     
(63
)
Total expenses
   
1,273
     
2,003
     
2,203
     
2,164
     
2,125
     
(40
)
   
3,276
     
4,081
     
(20
)
Pretax segment income
   
1,698
     
1,087
     
837
     
860
     
939
     
81
     
2,785
     
1,980
     
41
 
Income tax provision
   
631
     
393
     
296
     
318
     
326
     
94
     
1,024
     
708
     
45
 
Segment income
 
$
1,067
   
$
694
   
$
541
   
$
542
   
$
613
     
74
   
$
1,761
   
$
1,272
     
38
 
Effective tax rate
   
37.2
%
   
36.2
%
   
35.4
%
   
37.0
%
   
34.7
%
           
36.8
%
   
35.8
%
       
   
(Billions, except percentages and where indicated)
                                                                       
Card billed business
 
$
93.4
   
$
89.0
   
$
98.4
   
$
92.3
   
$
93.6
     
-
   
$
182
   
$
179
     
2
 
Total cards-in-force (millions)
   
31.8
     
40.9
     
40.7
     
40.0
     
39.1
     
(19
)
 
$
31.8
     
39.1
     
(19
)
Basic cards-in-force (millions)
   
22.6
     
28.8
     
28.6
     
28.0
     
27.3
     
(17
)
 
$
22.6
     
27.3
     
(17
)
Average basic Card Member spending (dollars) (P)
 
$
3,417
   
$
3,092
   
$
3,471
   
$
3,337
   
$
3,472
     
(2
)
 
$
6,523
   
$
6,635
     
(2
)
   
Total segment assets (AD)
 
$
81.3
   
$
86.3
   
$
92.7
   
$
84.0
   
$
84.4
     
(4
)
 
$
81.3
   
$
84.4
     
(4
)
Segment capital (AE)
 
$
6.8
   
$
7.4
   
$
7.2
   
$
7.3
   
$
7.9
     
(13
)
 
$
6.8
   
$
7.9
     
(13
)
Return on average segment capital (AF)
   
38.9
%
   
31.8
%
   
31.1
%
   
30.1
%
   
31.2
%
           
38.9
%
   
31.2
%
       
Return on average tangible segment capital (AF)
   
40.7
%
   
33.3
%
   
32.5
%
   
31.3
%
   
32.4
%
           
40.7
%
   
32.4
%
       
   
Card Member receivables: (Q)
                                                                       
Total receivables
 
$
10.6
   
$
10.3
   
$
11.8
   
$
10.5
   
$
10.8
     
(2
)
 
$
10.6
   
$
10.8
     
(2
)
30 days past due as a % of total
   
1.2
%
   
1.4
%
   
1.4
%
   
1.6
%
   
1.4
%
           
1.2
%
   
1.4
%
       
Net write-off rate (principal only) (V)
   
1.3
%
   
1.8
%
   
1.6
%
   
1.5
%
   
1.2
%
           
1.5
%
   
1.7
%
       
Net write-off rate (principal and fees) (V)
   
1.6
%
   
2.0
%
   
1.8
%
   
1.7
%
   
1.4
%
           
1.8
%
   
1.9
%
       
Card Member loans: (Q)
                                                                       
Total loans
 
$
44.6
   
$
42.4
   
$
43.5
   
$
52.2
   
$
51.8
     
(14
)
 
$
44.6
   
$
51.8
     
(14
)
30 days past due loans as a % of total
   
1.1
%
   
1.0
%
   
1.0
%
   
1.0
%
   
0.9
%
           
1.1
%
   
0.9
%
       
Average loans
 
$
43.5
   
$
42.5
   
$
50.5
   
$
52.1
   
$
51.1
     
(15
)
 
$
43.1
   
$
51.1
     
(16
)
Net write-off rate (principal only) (V)
   
1.5
%
   
1.5
%
   
1.4
%
   
1.3
%
   
1.4
%
           
1.5
%
   
1.4
%
       
Net write-off rate (principal, interest and fees) (V)
   
1.7
%
   
1.7
%
   
1.6
%
   
1.5
%
   
1.6
%
           
1.7
%
   
1.7
%
       
   
Net interest income divided by average loans (X)
   
9.0
%
   
9.3
%
   
9.1
%
   
9.2
%
   
8.9
%
           
9.1
%
   
9.0
%
       
Net interest yield on Card Member loans (X)
   
9.1
%
   
9.5
%
   
9.1
%
   
9.2
%
   
9.0
%
           
9.3
%
   
9.2
%
       
 
                                                                       

# - Denotes a variance of more than 100 percent.
 
 
 
 
 
 

See Appendix V for footnote references
-8-

International Consumer and Network Services
 
(Preliminary)
Selected Income Statement and Statistical Information
                           

(Millions, except percentages)
 
Q2'16
   
Q1'16
   
Q4'15
   
Q3'15
   
Q2'15
   
YOY % change
   
YTD'16
   
YTD'15
   
YOY % change
 
Non-interest revenues
 
$
1,242
   
$
1,140
   
$
1,178
   
$
1,141
   
$
1,163
     
7
   
$
2,382
   
$
2,308
     
3
 
Interest income
   
234
     
227
     
235
     
228
     
237
     
(1
)
   
461
     
482
     
(4
)
Interest expense
   
58
     
54
     
59
     
55
     
58
     
-
     
112
     
121
     
(7
)
Net interest income
   
176
     
173
     
176
     
173
     
179
     
(2
)
   
349
     
361
     
(3
)
Total revenues net of interest expense
   
1,418
     
1,313
     
1,354
     
1,314
     
1,342
     
6
     
2,731
     
2,669
     
2
 
Provisions for losses
   
78
     
71
     
77
     
77
     
76
     
3
     
149
     
146
     
2
 
Total revenues net of interest expense after provisions for losses
   
1,340
     
1,242
     
1,277
     
1,237
     
1,266
     
6
     
2,582
     
2,523
     
2
 
Expenses
                                                                       
Marketing, promotion, rewards, Card Member services and other
   
500
     
481
     
547
     
504
     
482
     
4
     
981
     
929
     
6
 
Salaries and employee benefits and other operating expenses
   
567
     
506
     
545
     
532
     
546
     
4
     
1,073
     
1,076
     
-
 
Total expenses
   
1,067
     
987
     
1,092
     
1,036
     
1,028
     
4
     
2,054
     
2,005
     
2
 
Pretax segment income
   
273
     
255
     
185
     
201
     
238
     
15
     
528
     
518
     
2
 
Income tax provision/(benefit)
   
45
     
67
     
45
     
47
     
45
     
-
     
112
     
128
     
(13
)
Segment income
 
$
228
   
$
188
   
$
140
   
$
154
   
$
193
     
18
   
$
416
   
$
390
     
7
 
Effective tax rate
   
16.5
%
   
26.3
%
   
24.3
%
   
23.4
%
   
18.9
%
           
21.2
%
   
24.7
%
       
   
(Billions, except percentages and where indicated)
                                                                       
Card billed business
                                                                       
    Proprietary
 
$
26.5
   
$
24.7
   
$
27.0
   
$
25.1
   
$
25.5
     
4
   
$
51.2
   
$
49.9
     
3
 
    Global Network Services (GNS)
   
43.8
     
40.5
   
$
43.5
   
$
40.8
   
$
41.5
     
5
   
$
84.3
   
$
80.2
     
5
 
Total
 
$
70.3
   
$
65.2
   
$
70.5
   
$
65.9
   
$
67.0
     
5
   
$
135.5
   
$
130.1
     
4
 
   
Total cards-in-force (millions)
                                                                       
    Proprietary
   
15.0
     
14.8
     
14.6
     
14.5
     
14.5
     
3
     
15.0
     
14.5
     
3
 
    GNS
   
48.0
     
47.7
     
47.4
     
46.3
     
45.5
     
5
     
48.0
     
45.5
     
5
 
Total
   
63.0
     
62.5
     
62.0
     
60.8
     
60.0
     
5
     
63.0
     
60.0
     
5
 
   
Proprietary basic cards-in-force (millions)
   
10.3
     
10.1
     
9.9
     
9.9
     
9.9
     
4
     
10.3
     
9.9
     
4
 
Average basic Card Member spending (dollars) (P)
 
$
2,609
   
$
2,455
   
$
2,718
   
$
2,547
   
$
2,600
     
-
   
$
5,066
   
$
5,047
     
-
 
   
Total segment assets (AD)
 
$
35.0
   
$
34.3
   
$
35.1
   
$
34.5
   
$
28.9
     
21
   
$
35.0
   
$
28.9
     
21
 
Segment capital (AE)
 
$
2.6
   
$
2.5
   
$
2.6
   
$
3.1
   
$
3.1
     
(16
)
 
$
2.6
   
$
3.1
     
(16
)
Return on average segment capital (AF)
   
25.5
%
   
23.6
%
   
23.8
%
   
21.9
%
   
24.8
%
           
25.5
%
   
24.8
%
       
Return on average tangible segment capital (AF)
   
34.3
%
   
31.7
%
   
32.0
%
   
29.6
%
   
34.1
%
           
34.3
%
   
34.1
%
       
   
Card Member receivables: (Q)
                                                                       
Total receivables
 
$
5.6
   
$
5.6
   
$
5.6
   
$
5.2
   
$
5.5
     
1
   
$
5.6
   
$
5.5
     
1
 
30 days past due as a % of total
   
1.4
%
   
1.5
%
   
1.5
%
   
1.6
%
   
1.5
%
           
1.4
%
   
1.5
%
       
Net write-off rate (principal only) (V)
   
2.2
%
   
2.2
%
   
2.1
%
   
2.3
%
   
2.1
%
           
2.2
%
   
2.0
%
       
Net write-off rate (principal and fees) (V)
   
2.3
%
   
2.4
%
   
2.3
%
   
2.5
%
   
2.3
%
           
2.4
%
   
2.2
%
       
Card Member loans: (Q)
                                                                       
Total loans
 
$
6.6
   
$
6.6
   
$
7.1
   
$
6.7
   
$
7.2
     
(8
)
 
$
6.6
   
$
7.2
     
(8
)
30 days past due loans as a % of total
   
1.7
%
   
1.8
%
   
1.6
%
   
1.6
%
   
1.6
%
           
1.7
%
   
1.6
%
       
Average loans
 
$
6.8
   
$
6.8
   
$
7.0
   
$
6.9
   
$
7.0
     
(4
)
 
$
6.8
   
$
7.1
     
(5
)
Net write-off rate (principal only) (V)
   
2.1
%
   
1.9
%
   
1.8
%
   
1.8
%
   
2.0
%
           
2.0
%
   
2.0
%
       
Net write-off rate (principal, interest and fees) (V)
   
2.5
%
   
2.4
%
   
2.2
%
   
2.3
%
   
2.5
%
           
2.4
%
   
2.5
%
       
   
Net interest income divided by average loans (X)
   
10.4
%
   
10.3
%
   
10.1
%
   
10.1
%
   
10.2
%
           
10.3
%
   
10.1
%
       
Net interest yield on Card Member loans (X)
   
10.8
%
   
10.8
%
   
10.6
%
   
10.4
%
   
10.7
%
           
10.8
%
   
10.7
%
       
                                                                         

# - Denotes a variance of more than 100 percent.
   
 
 
 
See Appendix V for footnote references
-9-

Global Commercial Services
 
(Preliminary)
Selected Income Statement and Statistical Information
                           

(Millions, except percentages)
 
Q2'16
   
Q1'16
   
Q4'15
   
Q3'15
   
Q2'15
   
YOY % change
   
YTD'16
   
YTD'15
   
YOY % change
 
Non-interest revenues
 
$
2,280
   
$
2,190
   
$
2,253
   
$
2,217
   
$
2,285
     
-
   
$
4,470
   
$
4,460
     
-
 
Interest income
   
310
     
321
     
311
     
297
     
289
     
7
     
631
     
567
     
11
 
Interest expense
   
104
     
95
     
94
     
91
     
91
     
14
     
199
     
180
     
11
 
Net interest income
   
206
     
226
     
217
     
206
     
198
     
4
     
432
     
387
     
12
 
Total revenues net of interest expense
   
2,486
     
2,416
     
2,470
     
2,423
     
2,483
     
-
     
4,902
     
4,847
     
1
 
Provisions for losses
   
139
     
160
     
153
     
148
     
136
     
2
     
299
     
287
     
4
 
Total revenues net of interest expense after provisions for losses
   
2,347
     
2,256
     
2,317
     
2,275
     
2,347
     
-
     
4,603
     
4,560
     
1
 
Expenses
                                                                       
Marketing, promotion, rewards, Card Member services and other
   
841
     
766
     
784
     
826
     
809
     
4
     
1,607
     
1,532
     
5
 
Salaries and employee benefits and other operating expenses
   
596
     
729
     
772
     
712
     
689
     
(13
)
   
1,325
     
1,362
     
(3
)
Total expenses
   
1,437
     
1,495
     
1,556
     
1,538
     
1,498
     
(4
)
   
2,932
     
2,894
     
1
 
Pretax segment income
   
910
     
761
     
761
     
737
     
849
     
7
     
1,671
     
1,666
     
-
 
Income tax provision
   
334
     
276
     
274
     
269
     
299
     
12
     
610
     
599
     
2
 
Segment income
 
$
576
   
$
485
   
$
487
   
$
468
   
$
550
     
5
   
$
1,061
   
$
1,067
     
(1
)
Effective tax rate
   
36.7
%
   
36.3
%
   
36.0
%
   
36.5
%
   
35.2
%
           
36.5
%
   
36.0
%
       
   
(Billions, except percentages and where indicated)
                                                                       
Card billed business
 
$
104.3
   
$
98.5
   
$
103.2
   
$
99.5
   
$
100.4
     
4
   
$
202.8
   
$
195.9
     
4
 
Total cards-in-force (millions)
   
13.4
     
15.2
     
15.1
     
15.0
     
14.7
     
(9
)
   
13.4
     
14.7
     
(9
)
Basic cards-in-force (millions)
   
13.4
     
15.2
     
15.1
     
15.0
     
14.7
     
(9
)
   
13.4
     
14.7
     
(9
)
Average basic Card Member spending (dollars) (P)
 
$
7,060
   
$
6,509
   
$
6,859
   
$
6,711
   
$
6,811
     
4
   
$
13,592
   
$
13,299
     
2
 
 
                                                                       
Total segment assets (AD)
 
$
46.2
   
$
46.7
   
$
45.1
   
$
45.9
   
$
45.9
     
1
   
$
46.2
   
$
45.9
     
1
 
Segment capital (AE)
 
$
7.7
   
$
7.2
   
$
7.0
   
$
6.8
   
$
7.1
     
8
   
$
7.7
   
$
7.1
     
8
 
Return on average segment capital (AF)
   
28.1
%
   
28.0
%
   
28.7
%
   
34.1
%
   
35.2
%
           
28.1
%
   
35.2
%
       
Return on average tangible segment capital (AF)
   
38.9
%
   
38.8
%
   
40.0
%
   
47.5
%
   
49.2
%
           
38.9
%
   
49.2
%
       
 
                                                                       
Card Member receivables (Q)
 
$
29.1
   
$
28.6
   
$
26.7
   
$
28.6
   
$
28.6
     
2
   
$
29.1
   
$
28.6
     
2
 
Card Member loans (Q)
 
$
8.7
   
$
8.3
   
$
8.0
   
$
10.0
   
$
10.0
     
(13
)
 
$
8.7
   
$
10.0
     
(13
)
   
Card Member receivables: (Q)
                                                                       
Total receivables - GCP  (W)
 
$
15.3
   
$
15.4
   
$
13.8
   
$
15.7
   
$
15.9
     
(3
)
 
$
15.3
   
$
15.9
     
(3
)
90 days past billing as a % of total - GCP (W)
   
0.7
%
   
0.7
%
   
0.9
%
   
0.7
%
   
0.7
%
           
0.7
%
   
0.7
%
       
Net loss ratio (as a % of charge volume) - GCP (W)
   
0.09
%
   
0.08
%
   
0.08
%
   
0.08
%
   
0.09
%
           
0.09
%
   
0.10
%
       
Total receivables - Global Small Business Services (GSBS) (AG)
 
$
13.7
   
$
13.2
   
$
12.9
   
$
12.9
   
$
12.8
     
7
   
$
13.7
   
$
12.8
     
7
 
30 days past due as a % of total - GSBS
   
1.4
%
   
1.6
%
   
1.7
%
   
1.6
%
   
1.6
%
           
1.4
%
   
1.6
%
       
Net write-off rate (principal only) - GSBS (V)
   
1.6
%
   
1.8
%
   
1.6
%
   
1.8
%
   
1.9
%
           
1.7
%
   
2.0
%
       
Net write-off rate (principal and fees) - GSBS (V)
   
1.9
%
   
2.1
%
   
1.8
%
   
2.0
%
   
2.1
%
           
2.0
%
   
2.3
%
       
Card Member loans: (Q) (AH)
                                                                       
Total loans - GSBS
 
$
8.6
   
$
8.3
   
$
8.0
   
$
10.0
   
$
9.9
     
(13
)
 
$
8.6
   
$
9.9
     
(13
)
30 days past due as a % of total - GSBS
   
1.1
%
   
1.0
%
   
1.1
%
   
1.0
%
   
0.9
%
           
1.1
%
   
0.9
%
       
Average loans - GSBS
 
$
8.5
   
$
8.1
   
$
9.6
   
$
9.9
   
$
9.8
     
(14
)
 
$
8.3
   
$
9.7
     
(15
)
Net write-off rate (principal only) - GSBS (U)
   
1.3
%
   
1.4
%
   
1.2
%
   
1.3
%
   
1.3
%
           
1.3
%
   
1.3
%
       
Net write-off rate (principal, interest and fees) - GSBS (U)
   
1.6
%
   
1.6
%
   
1.5
%
   
1.5
%
   
1.5
%
           
1.6
%
   
1.5
%
       
   
Net interest income divided by average loans (X)
   
8.2
%
   
8.8
%
   
8.5
%
   
8.3
%
   
8.0
%
           
8.5
%
   
8.0
%
       
Net interest yield on Card Member loans (X)
   
10.3
%
   
10.5
%
   
10.2
%
   
10.0
%
   
10.0
%
           
10.5
%
   
10.1
%
       
 
                                                                       

# - Denotes a variance of more than 100 percent.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
See Appendix V for footnote references
-10-

Global Merchant Services
 
(Preliminary)
Selected Income Statement and Statistical Information
                           

(Millions, except percentages)
 
Q2'16
   
Q1'16
   
Q4'15
   
Q3'15
   
Q2'15
   
YOY % change
   
YTD'16
   
YTD'15
   
YOY % change
 
Non-interest revenues
 
$
1,087
   
$
1,041
   
$
1,148
   
$
1,123
   
$
1,130
     
(4
)
 
$
2,128
   
$
2,200
     
(3
)
Interest income
   
1
     
-
     
-
     
-
     
1
     
-
     
1
     
1
     
-
 
Interest expense
   
(61
)
   
(59
)
   
(57
)
   
(46
)
   
(49
)
   
24
     
(120
)
   
(108
)
   
11
 
Net interest income
   
62
     
59
     
57
     
46
     
50
     
24
     
121
     
109
     
11
 
Total revenues net of interest expense
   
1,149
     
1,100
     
1,205
     
1,169
     
1,180
     
(3
)
   
2,249
     
2,309
     
(3
)
Provisions for losses
   
5
     
8
     
9
     
8
     
8
     
(38
)
   
13
     
14
     
(7
)
Total revenues net of interest expense after provisions for losses
   
1,144
     
1,092
     
1,196
     
1,161
     
1,172
     
(2
)
   
2,236
     
2,295
     
(3
)
Expenses
                                                                       
Marketing, promotion, rewards, Card Member services and other
   
58
     
58
     
84
     
78
     
76
     
(24
)
   
116
     
132
     
(12
)
Salaries and employee benefits and other operating expenses
   
489
     
463
     
537
     
449
     
510
     
(4
)
   
952
     
991
     
(4
)
Total expenses
   
547
     
521
     
621
     
527
     
586
     
(7
)
   
1,068
     
1,123
     
(5
)
Pretax segment income
   
597
     
571
     
575
     
634
     
586
     
2
     
1,168
     
1,172
     
-
 
Income tax provision
   
224
     
214
     
211
     
237
     
217
     
3
     
438
     
434
     
1
 
Segment income
 
$
373
   
$
357
   
$
364
   
$
397
   
$
369
     
1
   
$
730
   
$
738
     
(1
)
Effective tax rate
   
37.5
%
   
37.5
%
   
36.7
%
   
37.4
%
   
37.0
%
           
37.5
%
   
37.0
%
       
   
Loyalty Coalition revenue
 
$
104
   
$
94
   
$
99
   
$
100
   
$
88
     
18
   
$
198
   
$
179
     
11
 
   
(Billions, except percentages and where indicated)
                                                                       
Average discount rate (R)
   
2.43
%
   
2.44
%
   
2.42
%
   
2.46
%
   
2.49
%
           
2.43
%
   
2.49
%
       
Total segment assets (AD)
 
$
24.1
   
$
23.7
   
$
23.5
   
$
23.3
   
$
17.4
     
39
   
$
24.1
   
$
17.4
     
39
 
Segment capital (AE)
 
$
2.4
   
$
2.4
   
$
2.4
   
$
2.6
   
$
2.3
     
5
   
$
2.4
   
$
2.3
     
5
 
Return on average segment capital (AF)
   
61.9
%
   
62.7
%
   
64.8
%
   
66.9
%
   
68.0
%
           
61.9
%
   
68.0
%
       
Return on average tangible segment capital (AF)
   
77.9
%
   
79.3
%
   
82.7
%
   
86.5
%
   
89.5
%
           
77.9
%
   
89.5
%
       

# - Denotes a variance of more than 100 percent.
   
 
 
 
See Appendix V for footnote references
-11-

American Express Company
(Preliminary)
Appendix I
 
Components of Return on Average Equity (ROE), Return on Average Common Equity (ROCE), and Return on Average Tangible Common Equity (ROTCE)
(Millions, except percentages)
 

 
 
For the Twelve Months Ended
 
 
 
Jun 30,
   
Mar 31,
   
Dec 31,
   
Sep 30,
   
Jun 30,
 
 
 
2016
   
2016
   
2015
   
2015
   
2015
 
ROE
                             
Net income
 
$
5,606
   
$
5,064
   
$
5,163
   
$
5,711
   
$
5,922
 
Average shareholders' equity
 
$
21,195
   
$
21,499
   
$
21,494
   
$
21,349
   
$
21,050
 
Return on average equity (AI)
   
26.4
%
   
23.6
%
   
24.0
%
   
26.8
%
   
28.1
%
   
Reconciliation of ROCE and ROTCE
                                       
Net income
 
$
5,606
   
$
5,064
   
$
5,163
   
$
5,711
   
$
5,922
 
Preferred shares dividends and related accretion
   
82
     
83
     
62
     
42
     
20
 
Earnings allocated to participating share awards and other
   
44
     
38
     
38
     
43
     
44
 
Net income attributable to common shareholders
 
$
5,480
   
$
4,943
   
$
5,063
   
$
5,626
   
$
5,858
 
   
Average shareholders' equity
 
$
21,195
   
$
21,499
   
$
21,494
   
$
21,349
   
$
21,050
 
Average preferred shares
   
1,584
     
1,584
     
1,390
     
1,081
     
716
 
Average common shareholders' equity
 
$
19,611
   
$
19,915
   
$
20,104
   
$
20,268
   
$
20,334
 
Average goodwill and other intangibles
   
3,705
     
3,742
     
3,782
     
3,796
     
3,802
 
Average tangible common shareholders' equity
 
$
15,906
   
$
16,173
   
$
16,322
   
$
16,472
   
$
16,532
 
Return on average common equity (AI)
   
27.9
%
   
24.8
%
   
25.2
%
   
27.8
%
   
28.8
%
Return on average tangible common equity (AJ)
   
34.5
%
   
30.6
%
   
31.0
%
   
34.2
%
   
35.4
%
 

 See Appendix V for footnote references
-12-

American Express Company
 
(Preliminary)
Appendix II
 
 
Components of Return on Average Segment Capital (ROSC) and Return on Average Tangible Segment Capital (ROTSC)
(Millions, except percentages)
 
 

 
 
For the Twelve Months Ended
 
 
 
Jun 30,
   
Mar 31,
   
Dec 31,
   
Sep 30,
   
Jun 30,
 
 
 
2016
   
2016
   
2015
   
2015
   
2015
 
U.S. Consumer Services
                             
Segment income
 
$
2,843
   
$
2,390
   
$
2,355
   
$
2,274
   
$
2,355
 
Average segment capital
 
$
7,318
   
$
7,514
   
$
7,560
   
$
7,556
   
$
7,551
 
Average goodwill and other intangibles
   
339
     
330
     
317
     
299
     
280
 
Average tangible segment capital
 
$
6,979
   
$
7,184
   
$
7,243
   
$
7,257
   
$
7,271
 
Return on average segment capital (AK)
   
38.9
%
   
31.8
%
   
31.1
%
   
30.1
%
   
31.2
%
Return on average tangible segment capital (AK)
   
40.7
%
   
33.3
%
   
32.5
%
   
31.3
%
   
32.4
%
   
International Consumer and Network Services
                                       
Segment income
 
$
711
   
$
676
   
$
684
   
$
627
   
$
688
 
Average segment capital
 
$
2,790
   
$
2,861
   
$
2,873
   
$
2,861
   
$
2,780
 
Average goodwill and other intangibles
   
719
     
727
     
735
     
743
     
759
 
Average tangible segment capital
 
$
2,071
   
$
2,134
   
$
2,138
   
$
2,118
   
$
2,021
 
Return on average segment capital (AK)
   
25.5
%
   
23.6
%
   
23.8
%
   
21.9
%
   
24.8
%
Return on average tangible segment capital (AK)
   
34.3
%
   
31.7
%
   
32.0
%
   
29.6
%
   
34.1
%
   
Global Commercial Services
                                       
Segment income
 
$
2,016
   
$
1,990
   
$
2,022
   
$
2,384
   
$
2,446
 
Average segment capital
 
$
7,170
   
$
7,107
   
$
7,036
   
$
6,988
   
$
6,942
 
Average goodwill and other intangibles
   
1,984
     
1,979
     
1,976
     
1,973
     
1,973
 
Average tangible segment capital
 
$
5,186
   
$
5,128
   
$
5,060
   
$
5,015
   
$
4,969
 
Return on average segment capital (AK)
   
28.1
%
   
28.0
%
   
28.7
%
   
34.1
%
   
35.2
%
Return on average tangible segment capital (AK)
   
38.9
%
   
38.8
%
   
40.0
%
   
47.5
%
   
49.2
%
   
Global Merchant Services
                                       
Segment income
 
$
1,491
   
$
1,487
   
$
1,499
   
$
1,504
   
$
1,472
 
Average segment capital
 
$
2,409
   
$
2,371
   
$
2,311
   
$
2,248
   
$
2,165
 
Average goodwill and other intangibles
   
495
     
496
     
499
     
508
     
521
 
Average tangible segment capital
 
$
1,914
   
$
1,875
   
$
1,812
   
$
1,740
   
$
1,644
 
Return on average segment capital (AK)
   
61.9
%
   
62.7
%
   
64.8
%
   
66.9
%
   
68.0
%
Return on average tangible segment capital (AK)
   
77.9
%
   
79.3
%
   
82.7
%
   
86.5
%
   
89.5
%
 
 
 
See Appendix V for footnote references
-13-

American Express Company
 
(Preliminary)
Appendix III
 
 
 
 
 
 
Net Interest Yield on Card Member Loans
 
 
 
 
 
 
(Millions, except percentages and where indicated)
 
 
 
 
 
 
 
 
 
 
 
 
 
 

 
 
Q2'16
   
Q1'16
   
Q4'15
   
Q3'15
   
Q2'15
   
YTD'16
   
YTD'15
 
Consolidated
                                         
Net interest income
 
$
1,449
   
$
1,580
   
$
1,547
   
$
1,505
   
$
1,423
   
$
3,029
   
$
2,870
 
Exclude:
                                                       
Interest expense not attributable to the Company's Card Member loan portfolio
 
 
247
   
 
238
   
 
225
   
 
232
   
 
248
   
 
485
   
 
494
 
Interest income not attributable to the Company's Card Member loan portfolio
 
 
(102
)
 
 
(103
)
 
 
(90
)
 
 
(89
)
 
 
(91
)
 
 
(205
)
 
 
(177
)
Adjusted net interest income (AL)
 
$
1,594
   
$
1,715
   
$
1,682
   
$
1,648
   
$
1,580
   
$
3,309
   
$
3,187
 
Average loans including Held for Sale (billions)
 
$
67.6
   
$
70.8
   
$
70.9
   
$
69.0
   
$
68.0
   
$
69.2
   
$
68.0
 
Net interest income divided by average loans (AM)
   
8.6
%
   
8.9
%
   
8.7
%
   
8.7
%
   
8.4
%
   
8.8
%
   
8.4
%
Net interest yield on Card Member loans (AN)
   
9.5
%
   
9.7
%
   
9.4
%
   
9.5
%
   
9.3
%
   
9.6
%
   
9.5
%
   
U.S. Consumer Services
                                                       
Net interest income
 
$
1,139
   
$
1,251
   
$
1,219
   
$
1,201
   
$
1,131
   
$
2,390
   
$
2,290
 
Exclude:
                                                       
Interest expense not attributable to the Company's Card Member loan portfolio
 
 
20
   
 
19
   
 
19
   
 
18
   
 
18
   
 
39
   
 
35
 
Interest income not attributable to the Company's Card Member loan portfolio
 
 
(5
)
 
 
(5
)
 
 
(4
)
 
 
(5
)
 
 
(3
)
 
 
(10
)
 
 
(7
)
Adjusted net interest income (AL)
 
$
1,154
   
$
1,265
   
$
1,234
   
$
1,214
   
$
1,146
   
$
2,419
   
$
2,318
 
Average loans including Held for Sale (billions)
 
$
50.8
   
$
53.8
   
$
53.7
   
$
52.1
   
$
51.1
   
$
52.3
   
$
51.1
 
Net interest income divided by average loans (AM)
   
9.0
%
   
9.3
%
   
9.1
%
   
9.2
%
   
8.9
%
   
9.1
%
   
9.0
%
Net interest yield on Card Member loans (AN)
   
9.1
%
   
9.5
%
   
9.1
%
   
9.2
%
   
9.0
%
   
9.3
%
   
9.2
%
   
International Consumer and Network Services
                                                       
Net interest income
 
$
176
   
$
173
   
$
176
   
$
173
   
$
179
   
$
349
   
$
361
 
Exclude:
                                                       
Interest expense not attributable to the Company's Card Member loan portfolio
 
 
10
   
 
11
   
 
14
   
 
14
   
 
14
   
 
21
   
 
28
 
Interest income not attributable to the Company's Card Member loan portfolio
 
 
(4
)
 
 
(3
)
 
 
(4
)
 
 
(6
)
 
 
(6
)
 
 
(7
)
 
 
(9
)
Adjusted net interest income (AL)
 
$
182
   
$
181
   
$
186
   
$
181
   
$
187
   
$
363
   
$
380
 
Average loans (billions)
 
$
6.8
   
$
6.7
   
$
7.0
   
$
6.9
   
$
7.0
   
$
6.8
   
$
7.1
 
Net interest income divided by average loans (AM)
   
10.4
%
   
10.3
%
   
10.1
%
   
10.1
%
   
10.2
%
   
10.3
%
   
10.1
%
Net interest yield on Card Member loans (AN)
   
10.8
%
   
10.8
%
   
10.6
%
   
10.5
%
   
10.7
%
   
10.8
%
   
10.7
%
   
Global Commercial Services
                                                       
Net interest income
 
$
206
   
$
226
   
$
217
   
$
206
   
$
198
   
$
432
   
$
387
 
Exclude:
                                                       
Interest expense not attributable to the Company's Card Member loan portfolio
 
 
80
   
 
72
   
 
72
   
 
71
   
 
72
   
 
152
   
 
143
 
Interest income not attributable to the Company's Card Member loan portfolio
 
 
(29
)
 
 
(28
)
 
 
(28
)
 
 
(24
)
 
 
(22
)
 
 
(57
)
 
 
(42
)
Adjusted net interest income (AL)
 
$
257
   
$
270
   
$
261
   
$
253
   
$
248
   
$
527
   
$
488
 
Average loans including Held for Sale (billions)
 
$
10.0
   
$
10.3
   
$
10.2
   
$
10.0
   
$
9.9
   
$
10.1
   
$
9.7
 
Net interest income divided by average loans (AM)
   
8.2
%
   
8.8
%
   
8.5
%
   
8.3
%
   
8.0
%
   
8.5
%
   
8.0
%
Net interest yield on Card Member loans (AN)
   
10.3
%
   
10.5
%
   
10.2
%
   
10.0
%
   
10.0
%
   
10.5
%
   
10.1
%
 
 
See Appendix V for footnote references

-14-


American Express Company
       
(Preliminary)
Appendix IV
         
Reconciliations of Adjustments
         
(Millions, except percentages and per share information)
         
 
 
 
Quarters Ended
       
   
June 30, 2016
   
June 30, 2015
   
YOY % Change
 
Adjusted Operating Expenses
                 
Operating expenses (AO)
 
$
1,921
   
$
2,785
     
(31
)
Gain on sale of Costco portfolio (pre-tax)
   
1,091
     
-
         
Restructuring charge (pre-tax)
   
232
     
-
         
Adjusted Operating Expenses
 
$
2,780
   
$
2,785
     
-
 
 
                       
Total Loans
                       
Card Member loans held for investment and Other loans
 
$
61.1
   
$
70.0
     
(13
)
Card Member loans held for investment related to cobrand partnerships with Costco in the U.S. and JetBlue (AP)
   
-
     
15.0
         
Total loans held for investment excluding loans related to
   Costco in the U.S. and JetBlue
 
$
61.1
   
$
55.0
     
11
 
 Fx Adjusted loans held for investment excluding loans related  to Costco  in the U.S. and JetBlue (Y)
 
$
61.1
   
$
54.2
     
13
 
   
2016 Earnings per Share (EPS) Outlook
 
FY'16 EPS Range
         
EPS Outlook excluding restructuring charges and other
contingencies
 
$
5.40
   
$
5.70
         
Q1'16 restructuring charge per share (pre-tax)
   
0.08
     
0.08
         
Tax impact of Q1'16 restructuring charge per share
   
(0.03
)
   
(0.03
)
       
After-tax impact of Q1'16 restructuring charge per share
 
$
0.05
   
$
0.05
         
Q2'16 restructuring charge per share (pre-tax)
   
0.25
     
0.25
         
Tax impact of Q2'16 restructuring charge per share
   
(0.09
)
   
(0.09
)
       
After-tax impact of Q2'16 restructuring charge per share
 
$
0.16
   
$
0.16
         
 US GAAP EPS Outlook - Including YTD Restructuring (AQ)
 
$
5.19
   
$
5.49
         

 
 
 
See Appendix V for footnote references

-15-

 
Appendix V
(Preliminary)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

All Information in the preceding tables is presented on a basis prepared in accordance with U.S. generally accepted accounting principles (GAAP), unless otherwise indicated. Certain reclassifications of prior period amounts have been made to conform to the current period presentation. None of the prior period financial information was materially misstated.

(A)
 
Includes Travel Commissions and Fees which were shown separately until Q3'15.
(B)
 
Represents net income, less (i) earnings allocated to participating share awards of $17 million and $11 million in Q2'16 and Q1'16, respectively, and $6 million, $10 million and $11 million in Q4'15, Q3'15 and Q2'15, respectively, and (ii) dividends on preferred shares of $19 million and $21 million in Q2'16 and Q1'16, respectively, and $20 million, $22 million and $20 million in Q4'15, Q3'15 and Q2'15, respectively.
(C)
 
Within assets, "other" includes the following items as presented in the Company’s Consolidated Balance Sheets in its Form 10-Q: Other receivables, Other loans (including merchant financing loans), Premises and equipment and Other assets; and within liabilities, "other" includes the following items: Travelers Cheques and other prepaid products, Accounts payable and Other liabilities.
(D)
 
Refer to Appendix I for components of return on average equity, return on average common equity and return on average tangible common equity, a non-GAAP measure.
(E)
 
Beginning Q3’15, the calculation of book value per common share was revised to exclude shareholders’ equity from preferred share issuances. Applicable prior periods have been revised to conform to the current period presentation.
(F)
 
These ratios represent preliminary estimates for the current period as of the date of this Earnings Release and may be revised in the Company’s Q2'16 Form 10-Q.
(G)
 
Tangible Common Equity, a non-GAAP measure, excludes goodwill and other intangibles of $3.6 billion and preferred shares of $1.6 billion from total shareholders’ equity of $20.7 billion. The Company believes presenting the ratio of Tangible Common Equity to Risk-Weighted Assets is a useful measure of evaluating the strength of the Company’s capital position.
(H)
 
The Company is required to calculate a Supplementary Leverage Ratio, which is defined as Tier 1 Capital divided by Total Leverage Exposure. The Total Leverage Exposure reflects average total consolidated assets with adjustments for Tier 1 Capital deductions and includes off-balance sheet derivatives exposures, repo-style transactions and credit equivalents of undrawn commitments that are both conditionally and unconditionally cancellable.
(I)
 
Presented for the purpose of calculating the Tier 1 Leverage Ratio.
(J)
 
Estimated Common Equity Tier 1 Capital, Tier 1 Capital, Risk-Weighted Assets and Average Total Assets for Supplementary Leverage Capital purposes under the fully phased-in Basel III rules reflect the Company’s current interpretation of the fully phased-in Basel III rules using the standardized approach. The estimated fully phased-in Basel III amounts could change in the future if the Company’s business changes.
(K)
 
The Common Equity Tier 1 Capital ratio under the fully phased-in Basel III rules is calculated as Common Equity Tier 1 Capital under fully phased-in Basel III rules divided by estimated Risk-Weighted Assets under fully phased-in Basel III rules.
(L)
 
The Tier 1 Risk-Based Capital ratio under the fully phased-in Basel III rules is calculated as Tier 1 Risk-Based Capital under the fully phased-in Basel III rules divided by estimated Risk-Weighted Assets under the fully phased-in Basel III rules.
(M)
 
The fully phased-in Basel III Supplementary Leverage Ratio is calculated by dividing fully phased-in Basel III Tier 1 Capital by Total Leverage Exposure (refer to Footnote H for a definition of Total Leverage Exposure).
(N)
 
Card billed business includes activities (including cash advances) related to proprietary cards, cards issued under network partnership agreements (non-proprietary billed business), and certain insurance fees charged on proprietary cards.  In-store spend activity within retail cobrand portfolios in GNS, from which the Company earns no revenue, is not included in non-proprietary billed business.  Card billed business is reflected in the United States or outside the United States based on where the issuer is located. Effective Q1'16, as a result of system enhancements, certain balances have been reclassified between United States and outside the United States.
(O)
 
Total cards-in-force represents the number of cards that are issued and outstanding.  Proprietary basic consumer cards-in-force includes basic cards issued to the primary account owner and does not include supplemental cards issued on that account.  Proprietary basic small business and corporate cards-in-force include basic and supplemental cards issued to employee Card Members.  Non-proprietary cards-in-force includes all cards that are issued and outstanding under network partnership agreements, except for retail cobrand Card Member accounts that have no out-of-store spend activity during the prior 12 month period.
(P)
 
Average basic Card Member spending and average fee per card are computed from proprietary card activities only. Average fee per card is computed based on net card fees divided by average worldwide proprietary cards-in-force.  The average fee per card adjusted, which is a non-GAAP measure, is computed in the same manner, but excludes deferred direct acquisition costs. The amount of deferred costs recognized was $74 million, $68 million, $70 million, $72 million and $61 million for Q2'16, Q1'16, Q4'15, Q3'15 and Q2'15, respectively.  The Company presents adjusted average fee per card because the Company believes this metric presents a useful indicator of card fee pricing across a range of its proprietary card products.
(Q)
 
Effective December 1, 2015, the Company reclassified the Card Member loans and receivables related to its cobrand partnerships with Costco in the U.S. and JetBlue, to reflect them as Held for Sale (HFS) on the Consolidated Balance Sheets.  The loans were reclassified at their net carrying amount, inclusive of the related reserves for losses.  Accordingly, Card Member loans and receivables and the related credit metrics are presented excluding the HFS loans and receivables for periods subsequent to the reclassification. Card Member loans HFS in USCS were $9.6 billion and $12.6 billion as of Q1'16 and Q4'15, respectively, and in GCS were $2.0 billion and $2.3 billion as of Q1'16 and Q4'15, respectively. Card Member receivables HFS in USCS were nil as of Q1'16 and Q4'15, and in GCS were $0.1 billion as of both Q1'16 and Q4'15. Card Member loans in the GCS segment related primarily to the GSBS business and included an insignificant amount of loans related to the GCP business.
(R)
 
This calculation is generally designed to reflect pricing at merchants accepting general-purpose American Express cards.  It represents the percentage of billed business (generated from both proprietary and GNS Card Member spending) retained by the Company from merchants it acquires, or for merchants acquired by a third party on its behalf, net of amounts retained by such third party.
(S)
 
Provisions for principal, interest and/or fee reserve components.
(T)
 
Consists of principal, interest and/or fees, less recoveries.
(U)
 
Card Member loans includes reserves of $60 million and $7 million in Q2’16 and Q1’16, respectively, related to loan balances of $245 million and $20 million, in the same respective periods, reclassified from HFS to held for investment. Q4'15 Card Member receivables include $1 million for the Reserves transferred to HFS. In addition, Other includes foreign currency translation adjustments and other items for all periods.
(V)
 
The Company presents a net write-off rate based on principal losses only (i.e., excluding interest and/or fees) to be consistent with industry convention.  In addition, because the Company's practice is to include uncollectible interest and/or fees as part of its total provision for losses, a net write-off rate including principal, interest and/or fees is also presented.
(W)
 
GCP includes global, large and middle markets corporate accounts.
(X)
 
See Appendix III for calculations of net interest yield on Card Member loans, a non-GAAP measure, and net interest income divided by average loans, a GAAP measure, and the Company's rationale for presenting net interest yield on Card Member loans.
(Y)
 
FX-adjusted information assumes a constant exchange rate between the periods being compared for purposes of currency translation into U.S. dollars (i.e. assumes the foreign exchange rates used to determine results for Q2'16 apply to the period(s) against which such results are being compared).  The Company believes the presentation of information on an FX-adjusted basis is helpful to investors by making it easier to compare the Company's performance in one period to that of another period without the variability caused by fluctuations in currency exchange rates.
(Z)
 
Captions not designated as “proprietary” or “GNS” include both proprietary and GNS data.
(AA)
 
Included in ICNS.
(AB)
 
Included in USCS.
(AC)
 
Included in GCS.
(AD)
 
Revised prospectively beginning in Q3'15, as a result of systems enhancements, to reclassify certain intercompany accounts.
(AE)
 
Segment capital represents capital allocated to a segment based upon specific business operational needs, risk measures, and regulatory capital requirements.
(AF)
 
Refer to Appendix II for components of return on average segment capital and return on average tangible segment capital, a non-GAAP measure.
(AG)
 
GSBS includes small business in the U.S. and international small business services.
(AH)
 
International GSBS Card Member loans and associated credit metrics continue to be reported within the international consumer business, in the ICNS segment, due to certain system limitations.  These loans are insignificant to both ICNS and GCS.
(AI)
 
Return on average equity and return on average common equity are calculated by dividing one year period net income/net income attributable to common shareholders by one year average total shareholders’ equity/average common shareholders' equity, respectively.
(AJ)
 
Return on average tangible common equity, a non-GAAP measure, is computed in the same manner as return on average common equity except the computation of average tangible common shareholders' equity, a non-GAAP measure, excludes from average common shareholders' equity, average goodwill and other intangibles. The Company believes that return on average tangible common equity is a useful measure of the profitability of its business.
(AK)
 
Return on average segment capital is calculated by dividing one year period segment income by one year average segment capital.  Return on average tangible segment capital, a non-GAAP measure, is computed in the same manner as return on average segment capital except the computation of average tangible segment capital, a non-GAAP measure, excludes average goodwill and other intangibles.  The Company believes that return on average tangible segment capital is a useful measure of the profitability of its business.
(AL)
 
Adjusted net interest income, a non-GAAP measure that represents net interest income attributable to our Card Member loans and loans HFS (which includes, on a GAAP basis, interest that is deemed uncollectible), excluding the impact of interest expense and interest income not attributable to our Card Member loans. The Company believes adjusted net interest income is useful to investors because it is a component of net interest yield on Card Member loans.
(AM)
 
This calculation includes elements of total interest income and total interest expense that are not attributable to the Card Member loan portfolio, and thus is not representative of net interest yield on Card Member loans. The calculation includes interest income and interest expense attributable to investment securities and other interest-bearing deposits as well as to Card Member loans, and interest expense attributable to other activities, including Card Member receivables.
(AN)
 
Net interest yield on Card Member loans, a non-GAAP measure that is computed by dividing adjusted net interest income by average loans, computed on an annualized basis.  Reserves and net write-offs related to uncollectible interest are recorded through provisions for losses and are thus not included in the net interest yield calculation. Effective January 1, 2016, net interest yield also includes an insignificant amount of net interest income and loans related to certain non-traditional Card Member loans.  The prior periods have been revised to conform with this presentation.  The Company believes net interest yield on Card Member loans is useful to investors because it provides a measure of profitability of the Company's Card Member loan portfolio.
(AO)
 
Operating Expenses represent salaries and employee benefits, professional services, occupancy and equipment, communications, and other, net.
(AP)
 
Costco and JetBlue loans reclassified as held for sale effective December 2015. The Costco and JetBlue portfolios were sold as of June 17, 2016 and March 18, 2016, respectively.
(AQ)
 
Reflects restructuring charges recognized in the first half of 2016. Management is not able to estimate restructuring charges or other contingencies for the remainder of 2016.
 
 
-16-