UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 8-K

CURRENT REPORT

Pursuant to Section 13 or 15(d)

of the Securities Exchange Act of 1934

June 17, 2016

(Date of Earliest Event Reported)

West Corporation

(Exact name of registrant as specified in its charter)

Delaware

(State or other jurisdiction of incorporation)

11808 Miracle Hills Drive, Omaha, Nebraska 68154

(Address of principal executive offices)

Registrant’s telephone number, including area code: (402) 963-1200

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions (see General instruction A.2. below):

1. Senior Indenture and Senior Secured Notes due 2021

General

On June 17, 2016, West Corporation (“West” or the “Company”) issued $400.0 million aggregate principal amount of 4.750% senior secured notes that mature on July 15, 2021 (the “2021 Senior Secured Notes”). The 2021 Senior Secured Notes were issued pursuant to an indenture dated June 17, 2016 (the “2021 Senior Indenture”), by and among the Company, the guarantors named therein (the “Guarantors”), U.S. Bank National Association, as trustee, and U.S. Bank National Association, as collateral agent (the “Collateral Agent”). West used the net proceeds from the issue and the sale of the 2021 Senior Secured Notes, together with proceeds from the Seventh Amendment described below, to partially repay certain outstanding term loans under West’s senior secured credit facilities (the “Senior Secured Credit Facilities”).

Guarantees

The 2021 Senior Secured Notes are guaranteed, jointly and severally, on a senior secured basis, by each Restricted Subsidiary (as defined in the 2021 Senior Indenture) that guarantees the Company’s Senior Secured Credit Facilities. Any subsidiary of the Company that is released as a guarantor of the Senior Secured Credit Facilities will automatically be released as a guarantor of the 2021 Senior Secured Notes.

Ranking

The 2021 Senior Secured Notes are the Company’s senior secured obligations and rank senior in right of payment to all of the Company’s future debt and other obligations that are, by their terms, expressly subordinated in right of payment to the 2021 Senior Secured Notes; rank equally in right of payment to all of the Company’s existing and future senior debt and other obligations that are not, by their terms, expressly subordinated in right of payment to the 2021 Senior Secured Notes; are effectively senior in right of payment to all of the Company’s existing and future unsecured debt, to the extent of the value of the assets securing the 2021 Senior Secured Notes; and are structurally subordinated to all obligations of each subsidiary of the Company that is not a guarantor of the 2021 Senior Secured Notes.

Similarly, the 2021 Senior Secured Note guarantees (the “Guarantees”) are the senior secured obligations of the guarantors and rank senior in right of payment to all of the applicable guarantor’s future debt and other obligations that are, by their terms, expressly subordinated in right of payment to the 2021 Senior Secured Notes; rank equally in right of payment to all of the applicable guarantor’s existing and future senior debt and other obligations that are not, by their terms, expressly subordinated in right of payment to the applicable guarantor’s guarantee of the 2021 Senior Secured Notes; are effectively senior in right of payment to all of the applicable guarantor’s existing and future unsecured debt, to the extent of the value of the assets securing the 2021 Senior Secured Notes; and are structurally subordinated to all obligations of any subsidiary of a guarantor that is not also a guarantor of the 2021 Senior Secured Notes.

Optional Redemption

At any time prior to July 15, 2018, the Company may redeem all or a part of the 2021 Senior Secured Notes, including Additional Notes (as defined in the 2021 Senior Indenture), at a redemption price equal to 100% of the principal amount of 2021 Senior Secured Notes redeemed plus the Applicable Premium (as defined in the 2021 Senior Indenture) as of, plus accrued and unpaid interest, if any, thereon to, the date of redemption, subject to the rights of holders of 2021 Senior Secured Notes on the relevant record date to receive interest due on the relevant interest payment date.

On or after July 15, 2018, the Company may redeem the 2021 Senior Secured Notes, including Additional Notes, in whole or in part, at the redemption prices (expressed as percentages of principal amount of the 2021 Senior Secured Notes to be redeemed) set forth below, plus accrued and unpaid interest thereon, if any, to the applicable date of redemption, subject to the right of holders of record of 2021 Senior Secured Notes on the relevant record

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date to receive interest due on the relevant interest payment date, if redeemed during the twelve-month period beginning on July 15 of each of the years indicated below:

In addition, until July 15, 2018, the Company may, at its option, on one or more occasions redeem up to 40% of the aggregate principal amount of 2021 Senior Secured Notes, including Additional Notes, issued by it at a redemption price equal to 104.750% of the aggregate principal amount thereof, plus accrued and unpaid interest thereon, if any, to the applicable date of redemption, subject to the right of holders of record of 2021 Senior Secured Notes on the relevant record date to receive interest due on the relevant interest payment date, with the net cash proceeds of one or more Equity Offerings (as defined in the 2021 Senior Indenture); provided that at least 60% of the sum of the aggregate principal amount of 2021 Senior Secured Notes originally issued under the 2021 Senior Indenture and any Additional Notes issued under the 2021 Senior Indenture after the issue date remains outstanding immediately after the occurrence of each such redemption; provided further that each such redemption occurs within 90 days of the date of closing of each such Equity Offering.

The Company may also redeem, during any 12-month period commencing from July 15, 2016 until July 15, 2018, up to 10% of the original principal amount of the 2021 Senior Secured Notes at a redemption price equal to 103% of the principal amount thereof, plus accrued and unpaid interest thereon, if any, to the applicable redemption date.

Security

The 2021 Senior Secured Notes and the Guarantees are secured by first-priority security interests in collateral that consists of substantially all of the property and assets, in each case, that are held by the Company or any of the Guarantors, subject to certain exceptions. In connection with the execution of the 2021 Senior Indenture, the Company entered into a Security Agreement (the “Security Agreement”) and an Intellectual Property Security Agreement (the “IP Security Agreement”), each of which is dated as of June 17, 2016 and is among the Company, the other grantors named therein and U.S. Bank National Association, as Collateral Agent. The Company also entered into a First Lien Intercreditor Agreement (the “Intercreditor Agreement”) dated as of June 17, 2016 among the Company, the other grantors party thereto, Wells Fargo Bank, National Association, as Credit Agreement Collateral Agent, and U.S. Bank National Association, as the Initial Other Authorized Representative.

Change of Control

If the Company experiences a Change of Control (as defined in the 2021 Senior Indenture), the Company must give holders of the 2021 Senior Secured Notes the opportunity to sell to the Company their notes at 101% of their face amount, plus accrued and unpaid interest thereon, if any, to the date of repurchase.

Covenants

The 2021 Senior Indenture contains covenants limiting, among other things, the Company’s ability and the ability of the Company’s Restricted Subsidiaries to:

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Events of Default

The 2021 Senior Indenture also provides for events of default which, if any of them occurs, would permit or require the principal of and accrued interest on such 2021 Senior Secured Notes to become or to be declared due and payable.

The foregoing description of the 2021 Senior Indenture, Security Agreement, IP Security Agreement and Intercreditor Agreement does not purport to be complete and is qualified in its entirety by reference to the full text of the 2021 Senior Indenture, Security Agreement, IP Security Agreement and Intercreditor Agreement which are filed as Exhibits 4.01, 10.02, 10.03 and 10.04, respectively, to this current report on Form 8-K and incorporated herein by reference.

2. Amendment to Credit Agreement

On June 17, 2016 (the “Seventh Amendment Effective Date”), the Company, certain domestic subsidiaries of the Company, as subsidiary borrowers, Wells Fargo Bank, National Association (“Wells Fargo”), as administrative agent, and the various lenders party thereto modified the Senior Secured Credit Facilities by entering into Amendment No. 7 to Amended and Restated Credit Agreement (the “Seventh Amendment”), amending the Company’s Amended and Restated Credit Agreement, dated as of October 5, 2010, by and among the Company, Wells Fargo, as administrative agent, and the various lenders and other parties party thereto from time to time (as previously amended by Amendment No. 1 to Amended and Restated Credit Agreement, dated as of August 15, 2012, Amendment No. 2 to Amended and Restated Credit Agreement, dated as of October 24, 2012, Amendment No. 3 to Amended and Restated Credit Agreement, dated as of February 20, 2013, Amendment No. 4 to Amended and Restated Credit Agreement, dated as of January 24, 2014, Amendment No. 5 to Amended and Restated Credit Agreement, dated as of July 1, 2014, and Amendment No. 6 to Amended and Restated Credit Agreement, dated as of November 24, 2015, and, as further amended by the Seventh Amendment, the “Amended Credit Agreement”).

The Amended Credit Agreement:

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Proceeds of the A-2 Term Loans, B-12 Term Loans and B-14 Term Loans were used on the Seventh Amendment Effective Date to partially prepay existing non-extending A-1 term loans and existing non-extending B-10 term loans and to fully prepay existing non-extending B-11 term loans.

After giving effect to the use of all proceeds from the transactions described herein, as of the Seventh Amendment Effective Date, the following were the outstanding amounts under the Company’s Senior Secured Credit Facilities:

The foregoing description of the Seventh Amendment does not purport to be complete and is qualified in its entirety by reference to the full text of the Seventh Amendment, which is filed as Exhibit 10.01 to this current report on Form 8-K and incorporated herein by reference.

Item 2.03. Creation of a Direct Financial Obligation or an Obligation under an Off-Balance Sheet Arrangement of a Registrant

The information set forth in Item 1.01 is incorporated by reference into this Item 2.03.

On June 21, 2016, the Company completed the sale of certain land, building and improvements which were primarily occupied by the agent-based businesses divested by the Company on March 3, 2015. The purchase price was $38.8 million. The portion of the land, building and improvements used in the Company’s retained business was leased back to the Company in connection with the sale.

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(d) Exhibits

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SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.

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EXHIBIT INDEX