SYKES ENTERPRISES, INCORPORATED REPORTS

THIRD-QUARTER 2015 FINANCIAL RESULTS

--Strong operational execution drives third quarter 2015 operating margin and diluted earnings per share performance

--Agent productivity gains cushion cost impacts of capacity additions

--Cash flow from operations sustains balance sheet strength

--Raising full-year 2015 business outlook

TAMPA, FL – November 2, 2015 - Sykes Enterprises, Incorporated (“SYKES” or the “Company”) (NASDAQ: SYKE), a global leader in providing comprehensive outsourced customer contact management solutions and services in the business process outsourcing (BPO) arena, announced today its financial results for the third-quarter ended September 30, 2015.

Third Quarter 2015 Financial Highlights

Americas Region

Revenues from the Company’s Americas region, including operations in North America and offshore (Latin America, South Asia and the Asia Pacific region), decreased 3.7% to $257.4 million, or 81.0% of total revenues, for the third quarter of 2015 compared to $267.4 million, or 80.4% of total revenues, in the same prior year period. On a constant currency basis, third quarter 2015 Americas revenues decreased 0.6% comparably, with the broad increase in demand from the technology, transportation, financial services and healthcare verticals moderated by the communications vertical as discussed in the Company’s May 2015 business outlook.

Sequentially, revenues generated from the Americas region increased 3.1% to $257.4 million from $249.7 million, or 81.2% of total revenues, in the second quarter of 2015. On a constant currency basis, third quarter 2015 Americas revenues increased 4.4% over second quarter driven broadly by the technology, transportation, financial services and healthcare verticals.

The Americas income from operations for the third quarter of 2015 increased 18.6% to $33.6 million, with an operating margin of 13.0% versus 10.6% in the comparable quarter last year. On a non-GAAP basis, the Americas operating margin increased to 14.4% from 12.1% in the comparable quarter last year, driven by agent productivity gains and improved capacity utilization (see Exhibit 7 for reconciliation).

Sequentially, the Americas income from operations for the third quarter of 2015 increased 17.0% to $33.6 million, with an operating margin of 13.0% versus 11.5% in the second quarter of 2015. On a non-GAAP basis, the Americas operating margin was 14.4% versus 13.0% in the second quarter of 2015, with the increase driven by higher demand and expense leverage (see Exhibit 7 for reconciliation).

EMEA Region

Revenues from the Company’s Europe, Middle East and Africa (EMEA) region decreased 7.3% to $60.5 million, representing 19.0% of total revenues, for the third quarter of 2015, compared to $65.3 million, or 19.6% of total revenues, in the same prior year period. On an organic and constant currency basis, which excludes the revenue contribution from the acquisition of Qelp, which was acquired in the third quarter of 2015, EMEA revenues increased 7.1% on a comparable basis driven by the communications, technology, financial services and transportation and leisure verticals.

Sequentially, revenues from the Company’s EMEA region increased 4.7% to $60.5 million, or 19.0% of SYKES’ total revenues, versus $57.8 million, or 18.8% of SYKES’ total revenues, in the second quarter of 2015. On an organic and constant currency basis, EMEA revenues increased 2.8% sequentially, driven by the communications, technology and financial services verticals.

The EMEA region’s income from operations for the third quarter of 2015 was $4.6 million, or 7.7% of EMEA revenues, versus $7.0 million, or 10.7% of revenues, in the comparable quarter last year. On a non-GAAP basis, the operating margin was 8.2% versus 10.5% in the same period last year with the decrease due to higher staffing costs on a client program (see Exhibit 7 for reconciliation).

Sequentially, the EMEA region’s income from operations for the third quarter of 2015 was $4.6 million, or 7.7% of EMEA revenues, versus $3.0 million, or 5.1% of revenues, in the second quarter of 2015. On a non-GAAP basis, the EMEA operating margin was 8.2% versus 5.1% in the second quarter of 2015 due principally to higher demand (see Exhibit 7 for reconciliation).

Other G&A Expenses

Other G&A expenses, which include corporate and other costs, increased to $13.7 million, or 4.3% of revenues, in the third quarter of 2015, compared to $13.2 million, or 4.0% of revenues in the prior year period. On a non-GAAP basis, other G&A expenses increased to 4.3% of revenues from 4.0% in the prior year period due mainly to higher consulting costs (see Exhibit 7 for reconciliation).

Sequentially, other G&A expenses increased slightly to $13.7 million from $13.4 million in the second quarter of 2015, however, as a percent of revenues decreased slightly to 4.3% of revenues in the third quarter of 2015 from 4.4% of revenues in the second quarter of 2015 on both a GAAP and non-GAAP basis (see Exhibit 7 for reconciliation).

Other Income (Expense) and Taxes

Total other income (expense), net for the third quarter of 2015 was ($1.2) million compared to ($0.6) million for the same period in the prior year.

The Company recorded an effective tax rate of 14.2% for the third quarter of 2015 versus 22.5% in the same period last year and below the estimated 29% provided in the Company’s August 2015 business outlook. The effective tax rate differential on a comparable basis and relative to the business outlook was due to a previously unrecognized tax benefit and the release of valuation allowance. Excluding the tax benefit and valuation allowance release, the effective tax rate for the third quarter of 2015 would be have been in line with the estimate provided in the Company’s August 2015 business outlook.

On a non-GAAP basis, the third quarter 2015 effective tax rate was 17.2% compared to 24.3% in the same period last year and below the estimated 30% provided in the Company’s August 2015 business outlook (see Exhibit 11 for reconciliation). The effective tax rate differential on a comparable basis and relative to the Company’s business outlook was due to the aforementioned factors.

Liquidity and Capital Resources

The Company’s balance sheet at September 30, 2015 remained strong with cash and cash equivalents of $226.7 million, of which approximately 93.3%, or $211.6 million, was held in international operations and is deemed to be indefinitely reinvested offshore. In the third quarter of 2015, net cash provided by operating activities was up 38.3% to $37.8 million, driven mostly by higher net income and changes in operating assets and liabilities. At quarter end, the Company had $70.0 million in borrowings outstanding, with $370.0 million available under its $440.0 million credit facility.

Business Outlook

The assumptions driving the business outlook for the fourth quarter and full-year 2015 are as follows:

Considering the above factors, the Company anticipates the following financial results for the three months ending December 31, 2015:

For the twelve months ending December 31, 2015, the Company anticipates the following financial results:

** See exhibits 10 & 11 for fourth quarter and full-year 2015 non-GAAP diluted earnings per share and tax rate reconciliations.

Conference Call

The Company will conduct a conference call regarding the content of this release tomorrow, November 3, 2015, at 10:00 a.m. Eastern Time. The conference call will be carried live on the Internet. Instructions for listening to the call over the Internet are available on the Investors page of SYKES’ website at www.sykes.com. A replay will be available at this location for two weeks. This press release is also posted on the SYKES website at http://investor.sykes.com/investor-relations/Investor-Resources/Investor-Relations-Home/default.aspx.

Non-GAAP Financial Measures

Non-GAAP income , non-GAAP operating margins, non-GAAP tax rate, non-GAAP income , net of taxes, per diluted share and non-GAAP income by segment are important indicators of performance as these non-GAAP financial measures assist readers in further understanding the Company’s results from operations and how management evaluates and measures such performance. These non-GAAP indicators of performance are not measures of financial performance under U.S. Generally Accepted Accounting Principles (“GAAP”) and should not be considered a substitute for measures determined in accordance with GAAP. Refer to the exhibits in the release for detailed reconciliations.

About Sykes Enterprises, Incorporated

SYKES is a global leader in providing comprehensive customer contact management solutions and services in the business process outsourcing (BPO) arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries. SYKES specializes in providing flexible, high quality customer support outsourcing solutions with an emphasis on inbound technical support and customer service. Headquartered in Tampa, Florida, with customer contact management centers throughout the world, SYKES provides its services through multiple communication channels encompassing phone, e-mail, web, chat and social media. Utilizing its integrated onshore/offshore and virtual at-home agent delivery models, SYKES serves its clients through two geographic operating segments: the Americas (United States, Canada, Latin America, India and the Asia Pacific region) and EMEA (Europe, Middle East and Africa). SYKES also provides various enterprise support services in the Americas and fulfillment services in EMEA, which include order processing, inventory control, product delivery and product returns handling. For additional information please visit www.sykes.com.

Forward-Looking Statements

This press release may contain “forward-looking statements,” including SYKES’ estimates of future business outlook, prospects or financial results, statements regarding SYKES’ objectives, expectations, intentions, beliefs or strategies, or statements containing words such as “believe,” “estimate,” “project,” “expect,” “intend,” “may,” “anticipate,” “plans,” “seeks,” “implies,” or similar expressions. It is important to note that SYKES’ actual results could differ materially from those in such forward-looking statements, and undue reliance should not be placed on such statements. Among the important factors that could cause such actual results to differ materially are (i) the impact of economic recessions in the U.S. and other parts of the world, (ii) fluctuations in global business conditions and the global economy, ability of maintaining margins offshore (iii) SYKES’ ability to continue the growth of its support service revenues through additional technical and customer contact centers, (iv) currency fluctuations, (v) the timing of significant orders for SYKES’ products and services, (vi) loss or addition of significant clients, (vii) the early termination of contracts by clients, (viii) SYKES’ ability to recognize deferred revenue through delivery of products or satisfactory performance of services, (ix) construction delays of new or expansion of existing customer support centers, (x) difficulties or delays in implementing SYKES’ bundled service offerings, (xi) failure to achieve sales, marketing and other objectives, (xii) variations in the terms and the elements of services offered under SYKES’ standardized contract including those for future bundled service offerings, (xiii) changes in applicable accounting principles or interpretations of such principles, (xiv) delays in the Company’s ability to develop new products and services and market acceptance of new products and services, (xv) rapid technological change, (xvi) political and country-specific risks inherent in conducting business abroad, (xvii) SYKES’ ability to attract and retain key management personnel, (xviii) SYKES’ ability to further penetrate into vertically integrated markets, (xix) SYKES’ ability to expand its global presence through strategic alliances and selective acquisitions, (xx) SYKES’ ability to continue to establish a competitive advantage through sophisticated technological capabilities, (xxi) the ultimate outcome of any lawsuits or penalties

(regulatory or otherwise), (xxii) SYKES’ dependence on trends toward outsourcing, (xxiii) risk of interruption of technical and customer contact management center operations due to such factors as fire, earthquakes, inclement weather and other disasters, power failures, telecommunications failures, unauthorized intrusions, computer viruses and other emergencies, (xxiv) the existence of substantial competition, (xxv) the ability to obtain and maintain grants and other incentives, including tax holidays or otherwise, (xxvi) risks related to the integration of the businesses of SYKES and Qelp and (xxvii) other risk factors listed from time to time in SYKES’ registration statements and reports as filed with the Securities and Exchange Commission. All forward-looking statements included in this press release are made as of the date hereof, and SYKES undertakes no obligation to update any such forward-looking statements, whether as a result of new information, future events, or otherwise.

For additional information contact:

Subhaash Kumar

Sykes Enterprises, Incorporated

(813) 233-7143