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8-K - 8-K - SERVICESOURCE INTERNATIONAL, INC.pressrelease6302015.htm


ServiceSource Reports Second Quarter 2015 Financial Results


SAN FRANCISCO, August 6, 2015 - ServiceSource® (Nasdaq: SREV), the global leader in recurring revenue management, today announced financial results for the second quarter ended June 30, 2015.

“ServiceSource continued to execute in the second quarter and we exceeded expectations across all key financial metrics. Year over year our gross margin increased, operating expenses decreased and EBITDA improved dramatically. We drove operational efficiency, while increasing revenues on behalf of our clients,” said Christopher Carrington, CEO of ServiceSource. “Our customer-centric approach continues to tighten our relationships with customers, decrease churn and drive expansion activity. We recognize there is a great deal of work to do to return ServiceSource to growth and profitability, but I feel we are making the right changes in the business to reach that goal.”

GAAP revenue was $61.6 million in the second quarter, representing a 6.6% decrease from the $66.0 million delivered in same the period in the prior year. Non-GAAP revenue, which excludes the impact of the reduction of deferred revenue in connection with our acquisition of Scout Analytics, was $61.7 million, reflecting a 7.0% decrease from the same period in the prior year.

For the second quarter of fiscal year 2015, adjusted EBITDA was a loss of $0.2 million, compared with a loss of $9.7 million for the same period last year. GAAP net loss in the quarter was $13.4 million, or $0.16 per share, compared with GAAP net loss of $21.1 million, or $0.25 per share, for the same period last year. Non-GAAP net loss in the quarter was $1.7 million compared with a net loss of $7.3 million for the same period last year. Non-GAAP EPS was a $0.02 loss per basic and diluted share, compared with a loss of $0.09 per basic and diluted share for the same period last year.

A reconciliation of GAAP to non-GAAP financial measures has been provided in the financial statement tables included in this press release.

Quarterly Conference Call
ServiceSource will discuss its second quarter 2015 results and financial guidance today via teleconference at 1:30 p.m. Pacific Time.  To access the call within the U.S., please dial (877) 293-5486, or outside the U.S. (914) 495-8592, at least five minutes prior to the start time. Conference ID number: 85291706. In addition, a live webcast of the call will also be available on the Investor Relations section of the ServiceSource web site under Events & Presentations. A replay of the webcast will also be available on the Company's website at
http://ir.servicesource.com.

Forward-Looking Statements
This press release contains forward-looking statements, including statements regarding our business opportunities, challenges and market position. These forward-looking statements are based on our current assumptions and beliefs, and involve risks and uncertainties that could cause our results to differ materially from those expressed or implied in our forward-looking statements.





Those risks and uncertainties include, without limitation, fluctuations in our quarterly results of operations; our technology; the risk of material defects or errors in our software offerings or their failure to meet customer expectations; migrating customers to our SaaS offerings and the ability to integrate such offerings with other third-party applications used by our customers; errors in estimates as to the renewal rate improvements and/or service revenue we can generate for our customers; our ability to grow the market for service revenue management; changes in market conditions that impact our ability to sell our SaaS solutions and/or generate service revenue on our customers' behalf; the possibility that our estimates of service revenue opportunity under management and other metrics may prove inaccurate; demand for our offering that falls short of expectations; our ability to keep customer data and other confidential information secure; our ability to adapt our solution to changes in the market or new competition; our ability to protect our intellectual property rights; the risk of claims that our offerings infringe the intellectual property rights of others; general political, economic and market conditions and events; and other risks and uncertainties described more fully in our periodic reports and registration statements filed with the Securities and Exchange Commission, which can be obtained online at the Commission's website at http://www.sec.gov. All forward-looking statements in this press release are based on information currently available to us, and we assume no obligation to update these forward-looking statements.

About ServiceSource
ServiceSource (NASDAQ:SREV) provides the world's leading B2B companies with expert managed services, cloud software and best-practice processes proven to increase customer success, drive revenue growth and decrease churn from existing customers. ServiceSource's solutions help companies with onboarding and adoption, upsell and cross-sell, retention and renewals-the entire revenue lifecycle. Only ServiceSource brings to market more than 15 years of exclusive focus on customer success and revenue growth, global deployments across 40 languages and 150 countries, and a powerful, purpose-built recurring revenue technology platform. For more information, go to http://www.servicesource.com.

Connect with ServiceSource:
http://www.facebook.com/ServiceSource
http://twitter.com/servicesource
http://www.linkedin.com/company/servicesource
http://www.youtube.com/user/ServiceSourceMKTG

Trademarks

ServiceSource, Renew OnDemand, Scout Analytics and any ServiceSource product or service names or logos above are trademarks of ServiceSource International, Inc. All other trademarks used herein belong to their respective owners.






ServiceSource International, Inc.
Condensed Consolidated Statements of Operations
(In thousands, except per share amounts)
(Unaudited)
 
 
 
 
 
 
 
 
 
Three Months Ended
 
Six Months Ended
 
June 30
 
June 30
 
2015
 
2014
 
2015
 
2014
Net revenue
$
61,613

 
$
65,997

 
$
127,810

 
$
132,813

Cost of revenue (1)
42,692

 
48,518

 
88,507

 
96,113

Gross profit
18,921

 
17,479

 
39,303

 
36,700

Operating expenses:
 
 
 
 
 
 
 
Sales and marketing (1)
10,165

 
17,212

 
21,000

 
32,883

Research and development (1)
4,646

 
6,881

 
9,468

 
13,597

General and administrative (1)
10,701

 
12,256

 
22,866

 
25,121

Restructuring and other
2,988

 

 
3,739

 

Total operating expenses
28,500

 
36,349

 
57,073

 
71,601

Loss from operations
(9,579
)
 
(18,870
)
 
(17,770
)
 
(34,901
)
Interest expense and other, net
(2,739
)
 
(2,196
)
 
(4,584
)
 
(4,770
)
Loss before income taxes
(12,318
)
 
(21,066
)
 
(22,354
)
 
(39,671
)
Income tax provision
1,089

 
26

 
1,223

 
161

Net loss
$
(13,407
)
 
$
(21,092
)
 
$
(23,577
)
 
$
(39,832
)
Net loss per share, basic and diluted
$
(0.16
)
 
$
(0.25
)
 
$
(0.28
)
 
$
(0.48
)
Weighted average common shares outstanding, basic and diluted
85,072

 
82,784

 
84,665

 
82,432

 
 
 
 
 
 
 
 
(1) Includes stock-based compensation expense as follows:
 
 
 
 
 
 
 
 
Three Months Ended
 
Six Months Ended
 
June 30
 
June 30
 
2015
 
2014
 
2015
 
2014
Cost of revenue
$
659

 
$
1,099

 
$
1,495

 
$
2,133

Sales and marketing
716

 
1,583

 
1,647

 
3,420

Research and development
444

 
736

 
991

 
1,437

General and administrative
1,158

 
1,932

 
3,411

 
3,942

Total stock-based compensation
$
2,977

 
$
5,350

 
$
7,544

 
$
10,932








ServiceSource International, Inc.
Condensed Consolidated Balance Sheets
(In thousands)
(Unaudited)
 
 
 
 
 
 
 
June 30,
 
December 31,
 
 
2015
 
2014
Assets
 
 
 
 
Current assets:
 
 
 
 
Cash and cash equivalents
 
$
78,045

 
$
90,382

Short-term investments
 
136,202

 
125,000

Accounts receivable, net
 
57,172

 
70,163

Deferred income taxes
 
390

 
398

Prepaid expenses and other
 
7,549

 
6,815

Total current assets
 
279,358

 
292,758

Property and equipment, net
 
25,540

 
25,658

Deferred income taxes, net of current portion
 
1,512

 
2,488

Goodwill and intangibles, net
 
10,201

 
10,957

Other assets, net
 
8,806

 
7,985

Total assets
 
$
325,417

 
$
339,846

 
 
 
 
 
Liabilities and Stockholders’ Equity
 
 
 
 
Current liabilities:
 
 
 
 
Accounts payable
 
$
1,210

 
$
2,922

Accrued taxes
 
1,101

 
1,721

Accrued compensation and benefits
 
18,957

 
20,056

Deferred revenue
 
7,311

 
7,018

Accrued expenses
 
6,383

 
8,882

Other current liabilities
 
2,282

 
2,569

Total current liabilities
 
37,244

 
43,168

Convertible notes, net
 
124,301

 
120,730

Other long-term liabilities
 
4,877

 
4,660

Total liabilities
 
166,422

 
168,558

Stockholders’ equity:
 
 
 
 
Common stock
 
8

 
8

Treasury stock
 
(441
)
 
(441
)
Additional paid-in capital
 
323,082

 
312,017

Accumulated deficit
 
(164,985
)
 
(141,409
)
Accumulated other comprehensive income
 
1,331

 
1,113

Total stockholders’ equity
 
158,995

 
171,288

Total liabilities and stockholders’ equity
 
$
325,417

 
$
339,846










ServiceSource International, Inc.
Condensed Consolidated Statements of Cash Flows
(In thousands)
(Unaudited)
 
 
Six months ended
 
 
June 30,
 
 
2015
 
2014
Cash flows from operating activities
 
 
 
 
Net loss
 
$
(23,577
)
 
$
(39,832
)
Adjustments to reconcile net loss to net cash provided by (used in) operating activities:
 
 
 
 
Depreciation and amortization
 
6,783

 
6,322

Amortization of debt discount and issuance costs
 
3,903

 
3,636

Amortization of premium on short-term investments
 
(497
)
 
40

Deferred income taxes
 
980

 

Stock-based compensation
 
7,544

 
10,932

Restructuring and other
 
3,450

 

Changes in operating assets and liabilities:
 
 
 
 
Accounts receivable, net
 
11,754

 
15,504

Deferred revenue
 
338

 
(1,983
)
Prepaid expenses and other
 
(852
)
 
(45
)
Accounts payable
 
(2,064
)
 
1,030

Accrued taxes
 
(555
)
 
315

Accrued compensation and benefits
 
(1,570
)
 
1,936

Accrued expense
 
(2,448
)
 
2,499

Other liabilities
 
125

 
(446
)
Net cash provided by (used in) operating activities
 
3,314

 
(92
)
Cash flows from investing activities
 
 
 
 
Acquisition of property and equipment
 
(5,114
)
 
(5,577
)
Restricted cash
 
(1,244
)
 

Cash paid for acquisition, net of cash acquired
 

 
(32,551
)
Purchases of short-term investments
 
(51,074
)
 
(46,926
)
Sales of short-term investments
 
40,194

 
23,134

Maturities of short-term investments
 
290

 
3,943

Net cash used in investing activities
 
(16,948
)
 
(57,977
)
Cash flows from financing activities
 
 
 
 
Repayment of long-term debt and capital lease obligations
 
(91
)
 
(212
)
Proceeds from common stock issuances
 
944

 
3,569

Net cash provided by financing activities
 
853

 
3,357

Net decrease in cash and cash equivalents
 
(12,781
)
 
(54,712
)
Effect of exchange rate changes on cash and cash equivalents
 
444

 
156

Cash and cash equivalents at beginning of period
 
90,382

 
170,132

Cash and cash equivalents at end of period
 
$
78,045

 
$
115,576






Use of Non-GAAP Financial Measures

To supplement its financial statements presented in accordance with generally accepted accounting principles, or GAAP, ServiceSource also provides investors with non-GAAP gross profit, net income, net income per share and Adjusted EBITDA. A reconciliation of these non-GAAP financial measures to the closest GAAP financial measure is presented in the financial tables below under the heading, "GAAP to Non-GAAP Reconciliation."
ServiceSource believes that the non-GAAP financial information provided in this release can assist investors in understanding and assessing its on-going core operations and prospects for the future and provides an additional tool for investors to use in comparing ServiceSource's financial results with other companies in the industry, many of which present similar non-GAAP financial measures to investors.

Non-GAAP revenue is defined as net revenue plus revenue not recognized in the period for Scout Analytics due to the impact of purchase accounting rules related to deferred revenue acquired.
Non-GAAP gross profit consists of gross profit plus adjustments to revenue related to purchase accounting, stock based compensation, amortization of purchased intangible assets and amortization of internally-developed software.

Non-GAAP net loss consists of net loss plus adjustments to revenue related to purchase accounting, stock-based compensation, amortization of purchased intangible assets, amortization of internally-developed software, acquisition related costs associated with external and incremental costs resulting directly from merger and acquisition activities such as legal, due diligence, integration costs, and acquisition bonus payments, restructuring related costs and non-cash interest expense and applying an income tax rate of 40% reflecting our estimated tax expense on our core operations. Stock-based compensation expense is expected to vary depending on the number of new grants issued, changes in the company's stock price, stock market volatility, expected option lives and risk-free rates of return, all of which are difficult to estimate.

EBITDA consists of net loss plus depreciation and amortization, interest expense, other expenses, net, and income tax expense. Adjusted EBITDA consists of EBITDA plus non-cash stock-based compensation expense, acquisition related costs associated with external and incremental costs resulting directly from merger and acquisition activities such as legal, due diligence, integration costs, and acquisition bonus payments, restructuring related costs and adjustments to revenue related to purchase accounting. ServiceSource uses Adjusted EBITDA as a measure of operating performance because it assists the company in comparing performance on a consistent basis, as it removes from the operating results the impact of the company's capital structure.

These non-GAAP measures should not be considered a substitute for, or superior to, financial measures calculated in accordance with generally accepted accounting principles in the United States.






ServiceSource International, Inc.
GAAP To Non-GAAP Reconciliation
(Dollars in thousands, except per share amounts)
(unaudited)
 
 
 
 
Three Months Ended
 
Six Months Ended
 
 
 
 
June 30,
 
June 30,
 
 
 
 
2015
 
2014
 
2015
 
2014
Net Revenue
 
 
 
 
 
 
 
 
   GAAP net revenue
 
$
61,613

 
$
65,997

 
$
127,810

 
$
132,813

 
Adjustments to revenue
(A)
84

 
314

 
194

 
760

  Non-GAAP net revenue
 
$
61,697

 
$
66,311

 
$
128,004

 
$
133,573

 
 
 
 
 
 
 
 
 
 
 
Gross Profit
 
 
 
 
 
 
 
 
   GAAP gross profit
 
$
18,921

 
$
17,479

 
$
39,303

 
$
36,700

   Non-GAAP adjustments:
 
 
 
 
 
 
 
 
 
Adjustments to revenue
(A)
84

 
314

 
194

 
760

 
Stock-based compensation
(B)
659

 
1,099

 
1,495

 
2,133

 
Amortization of internally-developed software
(C)
1,016

 
505

 
2,021

 
1,036

 
Amortization of purchased intangible assets
(D)
247

 
348

 
494

 
623

  Non-GAAP gross profit
 
$
20,927

 
$
19,745

 
$
43,507

 
$
41,252

 
 
 
 
 
 
 
 
 
 
 
Gross Profit %
 
 
 
 
 
 
 
 
   GAAP gross profit
 
31
%
 
26
%
 
31
%
 
28
%
   Non-GAAP adjustments:
 
 
 
 
 
 
 
 
 
Adjustments to revenue
(A)
%
 
1
%
 
%
 
1
%
 
Stock-based compensation
(B)
1
%
 
2
%
 
1
%
 
2
%
 
Amortization of internally-developed software
(C)
2
%
 
1
%
 
2
%
 
1
%
 
Amortization of purchased intangible assets
(D)
%
 
1
%
 
%
 
%
  Non-GAAP gross profit
 
34
%
 
30
%
 
34
%
 
31
%
Certain totals do not add due to rounding
 
 
 
 
 
 
 
 
Operating Expenses
 
 
 
 
 
 
 
 
GAAP operating expenses
 
$
28,500

 
$
36,349

 
$
57,073

 
$
71,601

Stock-based compensation
(B)
(2,318
)
 
(4,251
)
 
(6,049
)
 
(8,799
)
Amortization of internally-developed software
(C)
(84
)
 
(83
)
 
(168
)
 
(141
)
Amortization of purchased intangible assets
(D)
(131
)
 
(212
)
 
(263
)
 
(377
)
Acquisition related costs
(E)

 
(175
)
 

 
(728
)
Restructuring and other
(F)
(2,988
)
 

 
(3,739
)
 

Non-GAAP operating expenses
 
$
22,979

 
$
31,628

 
$
46,854

 
$
61,556

 
 
 
 
 
 
 
 
 
Net loss
 
 
 
 
 
 
 
 
  GAAP net loss
 
$
(13,407
)
 
$
(21,092
)
 
$
(23,577
)
 
$
(39,832
)
   Non-GAAP adjustments:
 
 
 
 
 
 
 
 
 
Adjustments to revenue
(A)
84

 
314

 
194

 
760

 
Stock-based compensation
(B)
2,977

 
5,350

 
7,544

 
10,932

 
Amortization of internally-developed software
(C)
1,100

 
588

 
2,189

 
1,177

 
Amortization of purchased intangible assets
(D)
378

 
560

 
756

 
1,000

 
Acquisition related costs
(E)

 
175

 

 
728

 
Restructuring and other
(F)
2,988

 

 
3,739

 

 
Non-cash interest expense
(G)
1,989

 
1,877

 
3,913

 
3,665

 
Income tax effect on non-GAAP adjustments and impact of normalizing the effective income tax rate
(H)
2,210

 
4,907

 
2,830

 
8,725

Non-GAAP net loss
 
$
(1,681
)
 
$
(7,321
)
 
$
(2,412
)
 
$
(12,845
)
 
 
 
 
 
 
 
 
 
Diluted Net Loss Per Share
 
 
 
 
 
 
 
 
  GAAP net loss per share
 
$
(0.16
)
 
$
(0.25
)
 
$
(0.28
)
 
$
(0.48
)
   Non-GAAP adjustments:
 
 
 
 
 
 
 
 
 
Adjustments to revenue
(A)

 

 

 
0.01

 
Stock-based compensation
(B)
0.03

 
0.06

 
0.09

 
0.13

 
Amortization of internally-developed software
(C)
0.01

 
0.01

 
0.03

 
0.01

 
Amortization of purchased intangible assets
(D)

 
0.01

 
0.01

 
0.01

 
Acquisition related costs
(E)

 

 

 
0.01

 
Restructuring and other
(F)
0.04

 

 
0.04

 

 
Non-cash interest expense
(G)
0.02

 
0.02

 
0.05

 
0.04

 
Income tax effect on non-GAAP adjustments and impact of normalizing the effective income tax rate
(H)
0.03

 
0.06

 
0.03

 
0.11

  Non-GAAP diluted net loss per share
 
$
(0.02
)
 
$
(0.09
)
 
$
(0.03
)
 
$
(0.16
)
Certain totals do not add due to rounding
 
 
 
 
 
 
 
 
Shares used in calculating diluted net income (loss) per share on a non-GAAP basis
 
85,072

 
82,784

 
84,665

 
82,432










Footnotes to GAAP to Non-GAAP Reconciliation                
(A) Adjustments to revenue - Due to purchase accounting rules, upon acquisition, we recorded an adjustment of $1.7 million to reduce the balance of deferred revenue related to the assumed client contracts acquired from Scout Analytics. As a result of this adjustment, $0.1 million of revenue was not recognized for the three months ended June 30, 2015. Therefore, revenue is adjusted by an increase of $0.1 million to arrive at non-GAAP revenue for the three months ended June 30, 2015.
(B) Stock-based compensation. Included in our GAAP presentation of cost of revenue and operating expenses, stock-based compensation consists of expenses for stock options and awards and purchase rights under our stock purchase plan. We exclude stock-based compensation expense from our non-GAAP measures because some investors may view it as not reflective of our core operating performance as it is a non-cash expense.
(C) Amortization of internally-developed software. Included in our GAAP presentation of cost of revenue and operating expenses, amortization of internally-developed software reflects non-cash expense for certain software purchases and software developed or obtained for internal use. We exclude these expenses from our non-GAAP measures because we believe they are not indicative of our core operating performance.
(D) Amortization of Purchased Intangibles. Included in our GAAP presentation of gross margin and operating expenses is amortization of purchased intangible assets. We believe amortization of acquisition-related intangible assets, such as the amortization of the cost associated with an acquired company’s research and development efforts, trade names and customer relationships, as items arising from pre-acquisition activities determined at the time of an acquisition. While these intangible assets are continually evaluated for impairment, amortization of the cost of purchased intangibles is a static expense, one that is not typically affected by operations during any particular period.
(E) Acquisition related costs. Included in our GAAP presentation of operating expenses, acquisition costs consist of external and incremental costs resulting directly from merger and acquisition activities such as legal, due diligence, integration costs and acquisition bonus payments. These are one-time costs that vary significantly in amount and timing and are not indicative of our core operating performance.
(F) Restructuring and other expense.   Included in our GAAP presentation, we will incur expenses with our ongoing restructuring effort to reduce expenses to better match revenues.  We expect this restructuring effort to continue over the next several quarters.  These costs would incur employee severance costs and also costs related to cancellation of contracts or loss of future benefit.  These are one-time in nature costs that are not indicative of our core operating performance.

(G) Non-cash interest expense. Under GAAP, we are required to separately account for liability (debt) and equity (conversion option) components of the $150 million convertible senior notes that were issued in August 2013. Accordingly, for GAAP purposes we are required to recognize effective interest expense on our convertible senior notes which includes interest cost related to the amortization of debt issuance costs and the contractual 1.5% interest rate of the note. The difference between the effective interest expense and the contractual interest expense is excluded from our assessment of our operating performance because we believe that this non-cash expense is not indicative of ongoing operating performance. We believe that the exclusion of the non-cash interest expense provides investors a view of our core operating performance.
(H) Income tax effect on non-GAAP adjustments as well as the impact of normalizing the effective income tax rate. This adjusts (i) the provision for income taxes to reflect the effect of the non-GAAP items A, B, C, D, E ,F, and G noted above on our non-GAAP net loss; (ii) the income tax rate to a normalized effective tax rate of 40%; and (iii) non-GAAP earnings per share based on a fully-diluted share count.








ServiceSource International, Inc.
Reconciliation of Net Loss to Adjusted EBITDA
(In thousands)
(Unaudited)
 
 
Three Months Ended
 
Six months ended
 
 
June 30,
 
June 30,
 
 
2015
 
2014
 
2015
 
2014
 
 
 
 
 
 
 
Net loss
 
$
(13,407
)
 
$
(21,092
)
 
$
(23,577
)
 
$
(39,832
)
Income tax provision
 
1,089

 
26

 
1,223

 
161

Interest expense and other, net
 
2,739

 
2,196

 
4,584

 
4,770

Depreciation and amortization
 
3,300

 
3,293

 
6,800

 
6,322

EBITDA
 
(6,279
)
 
(15,577
)
 
(10,970
)
 
(28,579
)
Stock-based compensation
 
2,977

 
5,350

 
7,544

 
10,932

Adjustments to revenue
 
84

 
314

 
194

 
760

Acquisition related costs
 

 
175

 

 
728

Restructuring and other
 
2,988

 

 
3,739

 

Adjusted EBITDA
 
$
(230
)
 
$
(9,738
)
 
$
507

 
$
(16,159
)

ServiceSource International, Inc.
Reporting Segments
(In thousands)
(unaudited)
 
 
Three Months Ended June 30,
 
 
2015
 
2014
 
 
Managed Services
 
Cloud and Business Intelligence
 
Managed Services
 
Cloud and Business Intelligence
Net Revenue
 
$
56,223

 
$
5,390

 
$
58,575

 
$
7,422

Cost of Revenue
 
38,909

 
3,783

 
42,589

 
5,929

Gross Profit
 
$
17,314

 
$
1,607

 
$
15,986

 
$
1,493

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Six Months Ended June 30,
 
 
2015
 
2014
 
 
Managed Services
 
Cloud and Business Intelligence
 
Managed Services
 
Cloud and Business Intelligence
Net Revenue
 
$
114,237

 
$
13,573

 
$
117,144

 
$
15,669

Cost of Revenue
 
80,905

 
7,602

 
83,895

 
12,218

Gross Profit
 
$
33,332

 
$
5,971

 
$
33,249

 
$
3,451


Investor Relations Contact for ServiceSource:
Erik Bylin
ServiceSource International, Inc.
(415) 901-4182
ebylin@servicesource.com