Attached files

file filename
8-K - 8-K - HANOVER INSURANCE GROUP, INC.d671203d8k.htm
EX-99.1 - EX-99.1 - HANOVER INSURANCE GROUP, INC.d671203dex991.htm

Exhibit 99.2

 

LOGO

FINANCIAL SUPPLEMENT

FOURTH QUARTER 2013


THE HANOVER INSURANCE GROUP

FINANCIAL SUPPLEMENT

 

 

TABLE OF CONTENTS

 

Business Description

   1

Financial Highlights

   2

Consolidated Financial Statements

  

Income Statements

   3

Balance Sheets

   4

GAAP Underwriting Results

  

Consolidated

   5-7

Commercial Lines

   8-10

Personal Lines

   11-13

Chaucer

   14-16

Investments

  

Net Investment Income and Yields

   17

Investment Portfolio

   18

Credit Quality and Duration of Fixed Maturities

   19

Top 10 Corporate and Municipal Fixed Maturity Holdings

   20

Reconciliation of Operating Income (Loss) to Net Income (Loss)

   21

Other Information

  

Non-GAAP Financial Measures

   22

Corporate Information

   23

Market and Dividend Information

   23

Financial Strength and Debt Ratings

   23


THE HANOVER INSURANCE GROUP

BASIS OF PRESENTATION

BUSINESS DESCRIPTIONS

COMMERCIAL LINES

Commercial multiple peril coverage insures businesses against third party liability from accidents occurring on their premises or arising out of their operations, such as injuries sustained from products sold. It also insures business property for damage, such as that caused by fire, wind, hail, water damage (except for flooding), theft and vandalism.

Commercial automobile coverage insures businesses against losses incurred from personal bodily injury, bodily injury to third parties, property damage to an insured’s vehicle, and property damage to other vehicles and property.

Workers’ compensation coverage insures employers against employee medical and indemnity claims resulting from injuries related to work. Workers’ compensation policies are often written in conjunction with other commercial policies.

Other Commercial Lines is comprised of inland marine, which insures businesses against physical losses to property, such as contractor’s equipment, builders’ risk and goods in transit. We also offer underwriting and managing of program business, including to under-served markets where there are specialty coverage or risk management needs. Other Commercial Lines also includes bonds, which provides businesses with contract surety coverage in the event of performance or payment claims, and commercial surety coverage related to fiduciary or regulatory obligations. Also included in Other Commercial Lines coverages are umbrella, general liability, fire, specialty property, and professional and management liability.

PERSONAL LINES

Personal automobile coverage insures individuals against losses incurred from personal bodily injury, bodily injury to third parties, property damage to an insured’s vehicle, and property damage to other vehicles and other property.

Homeowners coverage insures individuals for losses to their residences and personal property, such as those caused by fire, wind, hail, water damage (except for flooding), theft and vandalism, and against third party liability claims.

Other Personal Lines are comprised of personal inland marine (jewelry, art, etc.), umbrella, fire, personal watercraft, earthquake and other miscellaneous coverages.

CHAUCER

The Chaucer reporting segment represents THG’s international business written through Lloyd’s and includes international property, marine and aviation, energy, UK motor and international casualty and other coverages.

Property coverage, including direct, facultative and treaty property accounts, insures property, including commercial, auto, and industrial businesses, against physical loss or damage and business interruption. The property treaty account comprises mainly catastrophe and per risk excess contract acceptances, with a small amount of proportional treaty and reinsurance assumed business.

Marine and Aviation includes coverages that insure marine hull, excess of loss, liability, cargo and specie, in addition to political risk, war, and satellite business coverages. It also includes aviation coverages that insure airline hull and liability, general aviation and refuellers and products.

Energy coverage, encompassing exploration and production, construction, liabilities downstream and renewables, insures energy businesses against physical damage, business interruption, control of well, seepage and pollution and liabilities. Energy also includes Nuclear, which predominantly provides coverage relating to power generation at nuclear power stations.

UK Motor coverage insures the UK private car and fleet markets. In addition, it writes specialist classes including commercial vehicle, taxi, motorcycle, motor trade and classic/specialist vehicles, as well as other UK small commercial products.

Casualty and Other Lines includes coverages that insure financial institutions crime and professional indemnity, medical malpractice, workers’ compensation and professional, managerial and general liability, as well as syndicate participations.

OTHER

Included in Other are Opus, which provides investment advisory services to affiliates and also manages assets for unaffiliated institutions such as insurance companies, retirement plans and foundations; earnings on holding company assets; and voluntary pools business which is in run-off.

 

1


THE HANOVER INSURANCE GROUP

FINANCIAL HIGHLIGHTS

 

(In millions, except earnings per share)

   Q4
2012
    Q1
2013
     Q2
2013
     Q3
2013
     Q4
2013
     Dec-YTD
2012
     Dec-YTD
2013
 

PREMIUMS

                       

Gross premiums written

   $ 1,207.4      $ 1,318.1       $ 1,394.4       $ 1,313.8       $ 1,175.4       $ 5,204.2       $ 5,201.7   

Net premiums written

     1,033.9        1,076.7         1,242.6         1,181.9         1,051.5         4,368.4         4,552.7   

Net premiums earned

     1,082.5        1,094.3         1,090.8         1,124.7         1,140.7         4,239.1         4,450.5   

EARNINGS

                       

Operating income (loss) before interest and taxes

   $ (104.5   $ 102.2       $ 81.1       $ 107.2       $ 102.9       $ 75.1       $ 393.4   

Operating income (loss) after taxes

     (73.4     59.9         46.8         60.9         59.6         15.1         227.2   

Income (loss) from continuing operations

     (55.3     66.4         53.1         61.3         64.9         46.1         245.7   

Net income (loss)

     (55.0     66.2         53.4         61.3         70.1         55.9         251.0   
   

PER SHARE DATA (DILUTED) (1)

                       

Operating income (loss) after taxes

   $ (1.65   $ 1.32       $ 1.05       $ 1.36       $ 1.33       $ 0.33       $ 5.06   

Income (loss) from continuing operations

     (1.24     1.47         1.19         1.37         1.45         1.02         5.47   

Net income (loss)

     (1.24     1.46         1.19         1.37         1.57         1.23         5.59   
   

Weighted average shares outstanding (1)

     44.5        45.3         44.8         44.6         44.8         45.3         44.9   

BALANCE SHEET

 

(In millions, except per share data)

   December 31
2012
    March 31
2013
    June 30
2013
    September 30
2013
    December 31
2013
 

Total assets

   $ 13,484.9      $ 13,442.1      $ 13,306.4      $ 13,463.3      $ 13,378.7   

Total loss and loss adjustment expense reserves

     6,197.0        6,092.5        6,063.6        6,162.8        6,231.5   

Total shareholders’ equity

     2,595.4        2,624.0        2,495.7        2,544.2        2,594.5   

U.S. Property and Casualty Companies

          

Statutory surplus

   $ 1,523.4      $ 1,623.3      $ 1,639.5      $ 1,751.3      $ 1,834.3   

Premium to surplus ratio

     2.22:1        2.09:1        2.08:1        1.95:1        1.87:1   

Book value per share

   $ 58.59      $ 59.58      $ 57.41      $ 58.43      $ 59.43   

Book value per share, excluding net unrealized investment gains and losses, net of tax

   $ 51.88      $ 52.81      $ 53.62      $ 54.64      $ 56.07   

Tangible book value per share (total book value excluding goodwill and intangibles)

   $ 51.32      $ 52.46      $ 50.25      $ 51.20      $ 52.22   

Shares outstanding

     44.3        44.0        43.5        43.6        43.7   

Total debt/equity

     32.7     37.3     37.6     36.9     34.8

Total debt/total capital

     24.7     27.2     27.3     27.0     25.8

 

(1) Weighted average shares outstanding and per diluted share amounts in the fourth quarter of 2012 excludes common stock equivalents, as the impact of these instruments was anti-dilutive.

 

2


THE HANOVER INSURANCE GROUP

CONSOLIDATED INCOME STATEMENTS

 

     Three Months ended December 31     Year ended December 31  

(In millions)

   2013      2012     % Change     2013      2012     % Change  

REVENUES

              

Premiums earned

   $ 1,140.7       $ 1,082.5        5.4      $ 4,450.5       $ 4,239.1        5.0   

Net investment income

     68.1         70.1        (2.9     269.0         276.6        (2.7

Total net realized investment gains

     10.7         18.9        (43.4     33.5         23.6        41.9   

Fees and other income

     9.5         12.5        (24.0     40.7         51.4        (20.8
  

 

 

    

 

 

   

 

 

   

 

 

    

 

 

   

 

 

 

Total revenues

     1,229.0         1,184.0        3.8        4,793.7         4,590.7        4.4   
  

 

 

    

 

 

   

 

 

   

 

 

    

 

 

   

 

 

 

LOSSES AND EXPENSES

              

Losses and loss adjustment expenses

     689.7         872.5        (21.0     2,761.1         2,974.4        (7.2

Amortization of deferred acquisition costs

     251.9         241.1        4.5        971.0         938.1        3.5   

Interest expense

     16.6         15.2        9.2        65.3         61.9        5.5   

Other operating expenses

     182.6         161.6        13.0        667.2         587.6        13.5   
  

 

 

    

 

 

   

 

 

   

 

 

    

 

 

   

 

 

 

Total losses and expenses

     1,140.8         1,290.4        (11.6     4,464.6         4,562.0        (2.1
  

 

 

    

 

 

   

 

 

   

 

 

    

 

 

   

 

 

 

Income (loss) from continuing operations before income taxes

     88.2         (106.4     (182.9     329.1         28.7        N/M   

Income tax expense (benefit)

     23.3         (51.1     (145.6     83.4         (17.4     (579.3
  

 

 

    

 

 

   

 

 

   

 

 

    

 

 

   

 

 

 

Income (loss) from continuing operations

     64.9         (55.3     (217.4     245.7         46.1        433.0   

Discontinued operations

     5.2         0.3        N/M        5.3         9.8        N/M   
  

 

 

    

 

 

   

 

 

   

 

 

    

 

 

   

 

 

 

Net income (loss)

   $ 70.1       $ (55.0     (227.5   $ 251.0       $ 55.9        349.0   
  

 

 

    

 

 

   

 

 

   

 

 

    

 

 

   

 

 

 

 

3


THE HANOVER INSURANCE GROUP

CONSOLIDATED BALANCE SHEETS

 

(In millions, except per share data)

   December 31
2013
    December 31
2012
    % Change  

ASSETS

      

Investments:

      

Fixed maturities, at fair value (amortized cost of $6,815.2 and $6,529.5)

   $ 6,970.6      $ 6,952.2        0.3   

Equity securities, at fair value (cost of $366.5 and $299.0)

     430.2        315.8        36.2   

Other investments

     192.5        210.3        (8.5
  

 

 

   

 

 

   

 

 

 

Total investments

     7,593.3        7,478.3        1.5   
  

 

 

   

 

 

   

 

 

 

Cash and cash equivalents

     486.2        564.8        (13.9

Accrued investment income

     68.0        69.0        (1.4

Premiums and accounts receivable, net

     1,324.6        1,308.8        1.2   

Reinsurance recoverable on paid and unpaid losses and unearned premiums

     2,335.0        2,479.7        (5.8

Deferred acquisition costs

     506.0        489.5        3.4   

Deferred income taxes

     239.7        267.6        (10.4

Goodwill

     184.9        184.9        —     

Other assets

     526.1        511.8        2.8   

Assets of discontinued operations

     114.9        130.5        (12.0
  

 

 

   

 

 

   

 

 

 

Total assets

   $ 13,378.7      $ 13,484.9        (0.8
  

 

 

   

 

 

   

 

 

 

LIABILITIES AND SHAREHOLDERS’ EQUITY

      

LIABILITIES

      

Loss and loss adjustment expense reserves

   $ 6,231.5      $ 6,197.0        0.6   

Unearned premiums

     2,515.8        2,474.8        1.7   

Expenses and taxes payable

     637.2        775.8        (17.9

Reinsurance premiums payable

     374.7        466.2        (19.6

Debt

     903.9        849.4        6.4   

Liabilities of discontinued operations

     121.1        126.3        (4.1
  

 

 

   

 

 

   

 

 

 

Total liabilities

     10,784.2        10,889.5        (1.0
  

 

 

   

 

 

   

 

 

 

SHAREHOLDERS’ EQUITY

      

Preferred stock, par value $0.01 per share; 20.0 million shares authorized; none issued

     —          —          —     

Common stock, par value $0.01 per share; 300.0 million shares authorized; 60.5 million shares issued

     0.6        0.6        —     

Additional paid-in capital

     1,830.1        1,787.1        2.4   

Accumulated other comprehensive income

     177.6        325.8        (45.5

Retained earnings

     1,349.1        1,211.6        11.3   

Treasury stock at cost (16.8 and 16.2 million shares)

     (762.9     (729.7     4.5   
  

 

 

   

 

 

   

 

 

 

Total shareholders’ equity

     2,594.5        2,595.4        (0.03
  

 

 

   

 

 

   

 

 

 

Total liabilities and shareholders’ equity

   $ 13,378.7      $ 13,484.9        (0.8
  

 

 

   

 

 

   

 

 

 

 

4


THE HANOVER INSURANCE GROUP

GAAP UNDERWRITING AND OPERATING INCOME INFORMATION AND RATIOS

CONSOLIDATED

Three Months ended December 31

 

    2013     2012  
    Commercial     Personal                       Commercial     Personal                    

(In millions, except percentage data)

  Lines     Lines     Chaucer     Other     Total     Lines     Lines     Chaucer     Other     Total  

Gross premiums written

  $ 541.8      $ 368.2      $ 265.4      $ —        $ 1,175.4      $ 514.0      $ 393.9      $ 299.5      $ —        $ 1,207.4   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums written

  $ 471.6      $ 342.9      $ 237.0      $ —        $ 1,051.5      $ 436.4      $ 363.4      $ 234.1      $ —        $ 1,033.9   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums earned

  $ 503.3      $ 355.3      $ 282.1      $ —        $ 1,140.7      $ 466.3      $ 365.8      $ 250.4      $ —        $ 1,082.5   

Losses and LAE:

                   

Current accident year, excluding catastrophe losses

    300.2        221.2        159.2        0.1        680.7        298.7        250.4        127.5        0.1        676.7   

Prior year unfavorable (favorable) reserve development

    0.3        3.2        (22.8     0.4        (18.9     9.6        11.3        (28.7     0.3        (7.5

Catastrophe losses

    7.7        12.7        7.5        —          27.9        126.9        51.7        24.7        —          203.3   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total losses and LAE

    308.2        237.1        143.9        0.5        689.7        435.2        313.4        123.5        0.4        872.5   

Amortization of deferred acquisition costs and other underwriting expenses

    196.3        108.4        109.0        0.6        414.3        180.3        105.1        98.0        0.8        384.2   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

GAAP underwriting profit (loss)

    (1.2     9.8        29.2        (1.1     36.7        (149.2     (52.7     28.9        (1.2     (174.2

Net investment income

    36.1        19.1        11.3        1.6        68.1        36.1        22.0        10.4        1.5        70.0   

Other income

    1.7        3.0        4.0        0.8        9.5        1.9        3.4        6.5        2.6        14.4   

Other operating expenses

    (1.9     (1.4     (4.3     (3.8     (11.4     (1.7     (1.7     (6.3     (5.0     (14.7
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating income (loss) before income taxes

  $ 34.7      $ 30.5      $ 40.2      $ (2.5   $ 102.9      $ (112.9   $ (29.0   $ 39.5      $ (2.1   $ (104.5
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Loss and LAE ratio:

                   

Current accident year, excluding catastrophe losses

    59.7     62.2     56.4     N/M        59.8     64.0     68.5     51.0     N/M        62.5

Prior year unfavorable (favorable) reserve development

    0.1     0.9     (8.1 )%      N/M        (1.7 )%      2.1     3.1     (11.5 )%      N/M        (0.7 )% 

Catastrophe losses

    1.5     3.6     2.7     N/M        2.4     27.2     14.1     9.9     N/M        18.8
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total loss and LAE ratio

    61.3     66.7     51.0     N/M        60.5     93.3     85.7     49.4     N/M        80.6

Expense ratio

    38.8     29.8     38.6     N/M        36.0     38.5     27.9     39.1     N/M        35.1
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Combined ratio

    100.1     96.5     89.6     N/M        96.5     131.8     113.6     88.5     N/M        115.7
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

5


THE HANOVER INSURANCE GROUP

GAAP UNDERWRITING AND OPERATING INCOME INFORMATION AND RATIOS

CONSOLIDATED

Year ended December 31

 

    2013     2012  

(In millions, except percentage data)

  Commercial
Lines
    Personal
Lines
    Chaucer     Other     Total     Commercial
Lines
    Personal
Lines
    Chaucer     Other     Total  

Gross premiums written

  $ 2,295.9      $ 1,531.6      $ 1,374.2      $ —        $ 5,201.7      $ 2,182.4      $ 1,611.7      $ 1,409.8      $ 0.3      $ 5,204.2   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums written

  $ 2,007.2      $ 1,428.0      $ 1,117.5      $ —        $ 4,552.7      $ 1,902.0      $ 1,475.6      $ 990.5      $ 0.3      $ 4,368.4   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums earned

  $ 1,958.4      $ 1,454.2      $ 1,037.9      $ —        $ 4,450.5      $ 1,811.5      $ 1,459.9      $ 966.8      $ 0.9      $ 4,239.1   

Losses and LAE:

                   

Current accident year, excluding catastrophe losses

    1,179.9        919.1        598.4        —          2,697.4        1,126.5        955.3        538.1        0.4        2,620.3   

Prior year unfavorable (favorable) reserve development

    3.3        13.7        (94.6     1.3        (76.3     29.0        26.5        (72.6     1.3        (15.8

Catastrophe losses

    38.7        66.9        34.4        —          140.0        193.4        134.8        41.7        —          369.9   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total losses and LAE

    1,221.9        999.7        538.2        1.3        2,761.1        1,348.9        1,116.6        507.2        1.7        2,974.4   

Amortization of deferred acquisition costs and other underwriting expenses

    747.5        416.9        392.0        2.1        1,558.5        686.8        410.6        366.1        2.7        1,466.2   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 
                   

GAAP underwriting profit (loss)

    (11.0     37.6        107.7        (3.4     130.9        (224.2     (67.3     93.5        (3.5     (201.5

Net investment income

    143.5        75.8        42.7        7.0        269.0        142.4        86.5        40.2        7.2        276.3   

Other income

    7.6        12.5        17.6        3.0        40.7        12.3        13.6        23.0        9.3        58.2   

Other operating expenses

    (7.7     (7.3     (17.6     (14.6     (47.2     (10.8     (7.3     (19.9     (19.9     (57.9
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating income (loss) before income taxes

  $ 132.4      $ 118.6      $ 150.4      $ (8.0   $ 393.4      $ (80.3   $ 25.5      $ 136.8      $ (6.9   $ 75.1   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Loss and LAE ratio:

                   

Current accident year, excluding catastrophe losses

    60.2     63.3     57.6     N/M        60.6     62.2     65.5     55.6     N/M        61.9

Prior year unfavorable (favorable) reserve development

    0.2     0.9     (9.1 )%      N/M        (1.7 )%      1.6     1.8     (7.5 )%      N/M        (0.4 )% 

Catastrophe losses

    2.0     4.6     3.3     N/M        3.1     10.7     9.2     4.3     N/M        8.7
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total loss and LAE ratio

    62.4     68.8     51.8     N/M        62.0     74.5     76.5     52.4     N/M        70.2

Expense ratio

    38.0     27.9     37.8     N/M        34.7     37.7     27.3     37.9     N/M        34.2
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Combined ratio

    100.4     96.7     89.6     N/M        96.7     112.2     103.8     90.3     N/M        104.4
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

6


THE HANOVER INSURANCE GROUP

GAAP UNDERWRITING INFORMATION AND RELATED RATIOS

CONSOLIDATED

 

(In millions, except percentage data)

   Q4
2012
    Q1
2013
    Q2
2013
    Q3
2013
    Q4
2013
    Dec-YTD
2012
    Dec-YTD
2013
 

Gross premiums written

   $ 1,207.4      $ 1,318.1      $ 1,394.4      $ 1,313.8      $ 1,175.4      $ 5,204.2      $ 5,201.7   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums written

   $ 1,033.9      $ 1,076.7      $ 1,242.6      $ 1,181.9      $ 1,051.5      $ 4,368.4      $ 4,552.7   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums earned

   $ 1,082.5      $ 1,094.3      $ 1,090.8      $ 1,124.7      $ 1,140.7      $ 4,239.1      $ 4,450.5   

Losses and LAE:

                  

Current accident year, excluding catastrophe losses

     676.7        668.6        659.2        688.9        680.7        2,620.3        2,697.4   

Prior year favorable reserve development

     (7.5     (6.9     (26.9     (23.6     (18.9     (15.8     (76.3

Catastrophe losses

     203.3        21.7        59.8        30.6        27.9        369.9        140.0   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total losses and LAE

     872.5        683.4        692.1        695.9        689.7        2,974.4        2,761.1   

Amortization of deferred acquisition costs and other underwriting expenses

     384.2        372.0        384.8        387.4        414.3        1,466.2        1,558.5   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

GAAP underwriting profit (loss)

   $ (174.2   $ 38.9      $ 13.9      $ 41.4      $ 36.7      $ (201.5   $ 130.9   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Loss and LAE ratio:

                  

Current accident year, excluding catastrophe losses

     62.5     61.0     60.4     61.3     59.8     61.9     60.6

Prior year favorable reserve development

     (0.7 )%      (0.6 )%      (2.5 )%      (2.1 )%      (1.7 )%      (0.4 )%      (1.7 )% 

Catastrophe losses

     18.8     2.0     5.5     2.7     2.4     8.7     3.1
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total loss and LAE ratio

     80.6     62.4     63.4     61.9     60.5     70.2     62.0

Expense ratio

     35.1     33.7     35.0     34.1     36.0     34.2     34.7
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Combined ratio

     115.7     96.1     98.4     96.0     96.5     104.4     96.7
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Combined ratio, excluding catastrophe losses

     96.9     94.1     92.9     93.3     94.1     95.7     93.6

Current accident year combined ratio, excluding catastrophe losses

     97.6     94.7     95.4     95.4     95.8     96.1     95.3

 

7


THE HANOVER INSURANCE GROUP

GAAP UNDERWRITING AND OPERATING INCOME INFORMATION AND RATIOS

COMMERCIAL LINES

Three Months ended December 31

 

     2013     2012  

(In millions, except percentage data)

   Multiple
Peril
    Auto     Workers’
Comp
    Other     Total     Multiple
Peril
    Auto     Workers’
Comp
    Other     Total  

Net premiums written

   $ 149.0      $ 74.0      $ 53.0      $ 195.6      $ 471.6      $ 138.5      $ 63.0      $ 47.7      $ 187.2      $ 436.4   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums earned

   $ 160.9      $ 75.9      $ 57.8      $ 208.7      $ 503.3      $ 152.8      $ 68.6      $ 51.0      $ 193.9      $ 466.3   

Losses and LAE:

                    

Current accident year, excluding catastrophe losses

     85.4        52.6        37.5        124.7        300.2        80.1        49.9        37.6        131.1        298.7   

Prior year unfavorable (favorable) reserve development

     (2.0     2.6        (4.4     4.1        0.3        (1.6     4.8        (3.1     9.5        9.6   

Catastrophe losses

     4.3        0.1        —          3.3        7.7        60.1        8.7        —          58.1        126.9   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total losses and LAE

     87.7        55.3        33.1        132.1        308.2        138.6        63.4        34.5        198.7        435.2   

Amortization of deferred acquisition costs and other underwriting expenses

             196.3                180.3   
          

 

 

           

 

 

 

GAAP underwriting loss

             (1.2             (149.2

Net investment income

             36.1                36.1   

Other income

             1.7                1.9   

Other operating expenses

             (1.9             (1.7
          

 

 

           

 

 

 

Operating income (loss) before income taxes

           $ 34.7              $ (112.9
          

 

 

           

 

 

 
                    

Loss and LAE ratio:

                    

Current accident year, excluding catastrophe losses

     53.0     69.4     64.9     59.7     59.7     52.4     72.7     73.8     67.5     64.0

Prior year unfavorable (favorable) reserve development

     (1.2 )%      3.4     (7.6 )%      2.0     0.1     (1.0 )%      7.0     (6.1 )%      4.9     2.1

Catastrophe losses

     2.7     0.1     —          1.6     1.5     39.3     12.7     —          30.0     27.2
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total loss and LAE ratio

     54.5     72.9     57.3     63.3     61.3     90.7     92.4     67.7     102.4     93.3

Expense ratio

             38.8             38.5
          

 

 

           

 

 

 

Combined ratio

             100.1             131.8
          

 

 

           

 

 

 

Change in policies in force

     2.2     6.3     14.0     0.9     3.6     2.4     7.6     10.2     14.4     8.8

Retention

     85.7     82.4     77.4     N/M        83.8     83.3     82.4     80.9     N/M        82.9

 

8


THE HANOVER INSURANCE GROUP

GAAP UNDERWRITING AND OPERATING INCOME INFORMATION AND RATIOS

COMMERCIAL LINES

Year ended December 31

 

     2013     2012  

(In millions, except percentage data)

   Multiple
Peril
    Auto     Workers’
Comp
    Other     Total     Multiple
Peril
    Auto     Workers’
Comp
    Other     Total  

Net premiums written

   $ 651.7      $ 304.7      $ 229.6      $ 821.2      $ 2,007.2      $ 612.9      $ 276.5      $ 201.4      $ 811.2      $ 1,902.0   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums earned

   $ 628.2      $ 290.8      $ 219.6      $ 819.8      $ 1,958.4      $ 589.8      $ 266.3      $ 192.7      $ 762.7      $ 1,811.5   

Losses and LAE:

                    

Current accident year, excluding catastrophe losses

     337.6        205.2        151.8        485.3        1,179.9        331.7        184.2        143.0        467.6        1,126.5   

Prior year unfavorable (favorable) reserve development

     (6.0     10.5        (15.4     14.2        3.3        (15.2     16.6        (8.3     35.9        29.0   

Catastrophe losses

     28.8        0.7        —          9.2        38.7        113.0        9.8        —          70.6        193.4   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total losses and LAE

     360.4        216.4        136.4        508.7        1,221.9        429.5        210.6        134.7        574.1        1,348.9   

Amortization of deferred acquisition costs and other underwriting expenses

             747.5                686.8   
          

 

 

           

 

 

 

GAAP underwriting loss

             (11.0             (224.2

Net investment income

             143.5                142.4   

Other income

             7.6                12.3   

Other operating expenses

             (7.7             (10.8
          

 

 

           

 

 

 

Operating income (loss) before income taxes

           $ 132.4              $ (80.3
          

 

 

           

 

 

 

Loss and LAE ratio:

                    

Current accident year, excluding catastrophe losses

     53.8     70.6     69.1     59.3     60.2     56.3     69.1     74.2     61.2     62.2

Prior year unfavorable (favorable) reserve development

     (1.0 )%      3.6     (7.0 )%      1.7     0.2     (2.6 )%      6.2     (4.3 )%      4.7     1.6

Catastrophe losses

     4.6     0.2     —          1.1     2.0     19.2     3.7     —          9.3     10.7
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total loss and LAE ratio

     57.4     74.4     62.1     62.1     62.4     72.9     79.0     69.9     75.2     74.5
          

 

 

           

 

 

 

Expense ratio

             38.0             37.7

Combined ratio

             100.4             112.2
          

 

 

           

 

 

 

Change in policies in force

     2.2     6.3     14.0     0.9     3.6     2.4     7.6     10.2     14.4     8.8

Retention

     83.9     80.7     78.2     N/M        82.1     84.5     83.0     80.0     N/M        83.5

 

9


THE HANOVER INSURANCE GROUP

GAAP UNDERWRITING INFORMATION AND RELATED RATIOS

COMMERCIAL LINES

 

(In millions, except percentage data)

   Q4
2012
    Q1
2013
    Q2
2013
    Q3
2013
    Q4
2013
    Dec-YTD
2012
    Dec-YTD
2013
 

Gross premiums written

   $ 514.0      $ 561.4      $ 591.0      $ 601.7      $ 541.8      $ 2,182.4      $ 2,295.9   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums written

   $ 436.4      $ 483.6      $ 521.5      $ 530.5      $ 471.6      $ 1,902.0      $ 2,007.2   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums earned

   $ 466.3      $ 476.6      $ 485.8      $ 492.7      $ 503.3      $ 1,811.5      $ 1,958.4   

Losses and LAE:

                  

Current accident year, excluding catastrophe losses

     298.7        290.0        296.0        293.7        300.2        1,126.5        1,179.9   

Prior year unfavorable reserve development

     9.6        0.2        0.5        2.3        0.3        29.0        3.3   

Catastrophe losses

     126.9        7.4        15.1        8.5        7.7        193.4        38.7   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total losses and LAE

     435.2        297.6        311.6        304.5        308.2        1,348.9        1,221.9   

Amortization of deferred acquisition costs and other underwriting expenses

     180.3        182.1        183.7        185.4        196.3        686.8        747.5   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

GAAP underwriting profit (loss)

   $ (149.2   $ (3.1   $ (9.5   $ 2.8      $ (1.2   $ (224.2   $ (11.0
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Loss and LAE ratio:

                  

Current accident year, excluding catastrophe losses

     64.0     60.9     61.0     59.6     59.7     62.2     60.2

Prior year unfavorable reserve development

     2.1     —          0.1     0.5     0.1     1.6     0.2

Catastrophe losses

     27.2     1.6     3.1     1.7     1.5     10.7     2.0
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total loss and LAE ratio

     93.3     62.5     64.2     61.8     61.3     74.5     62.4

Expense ratio

     38.5     38.0     37.6     37.4     38.8     37.7     38.0
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Combined ratio

     131.8     100.5     101.8     99.2     100.1     112.2     100.4
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Combined ratio, excluding catastrophe losses

     104.6     98.9     98.7     97.5     98.6     101.5     98.4
   

Current accident year combined ratio, excluding catastrophe losses

     102.5     98.9     98.6     97.0     98.5     99.9     98.2

 

10


THE HANOVER INSURANCE GROUP

GAAP UNDERWRITING AND OPERATING INCOME INFORMATION AND RATIOS

PERSONAL LINES

Three Months ended December 31

 

    2013     2012  

(In millions, except percentage data)

  Auto     Home     Other     Total     Auto     Home     Other     Total  

Net premiums written

  $ 209.5      $ 123.4      $ 10.0      $ 342.9      $ 223.1      $ 129.7      $ 10.6      $ 363.4   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums earned

  $ 220.0      $ 124.9      $ 10.4      $ 355.3      $ 228.6      $ 126.6      $ 10.6      $ 365.8   

Losses and LAE:

               

Current accident year, excluding catastrophe losses

    171.0        46.7        3.5        221.2        184.0        63.0        3.4        250.4   

Prior year unfavorable reserve development

    3.2        —          —          3.2        11.2        0.1        —          11.3   

Catastrophe losses

    1.0        11.4        0.3        12.7        11.9        38.2        1.6        51.7   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total losses and LAE

    175.2        58.1        3.8        237.1        207.1        101.3        5.0        313.4   

Amortization of deferred acquisition costs and other underwriting expenses

          108.4              105.1   
       

 

 

         

 

 

 

GAAP underwriting profit (loss)

          9.8              (52.7

Net investment income

          19.1              22.0   

Other income

          3.0              3.4   

Other operating expenses

          (1.4           (1.7
       

 

 

         

 

 

 

Operating income (loss) before income taxes

        $ 30.5            $ (29.0
       

 

 

         

 

 

 

Loss and LAE ratio:

               

Current accident year, excluding catastrophe losses

    77.6     37.4     33.6     62.2     80.5     49.7     32.1     68.5

Prior year unfavorable reserve development

    1.5     —          —          0.9     4.9     0.1     —          3.1

Catastrophe losses

    0.5     9.1     2.9     3.6     5.2     30.2     15.1     14.1
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total loss and LAE ratio

    79.6     46.5     36.5     66.7     90.6     80.0     47.2     85.7

Expense ratio

          29.8           27.9
       

 

 

         

 

 

 

Combined ratio

          96.5           113.6
       

 

 

         

 

 

 

Change in policies in force

    (11.0 )%      (11.7 )%      (13.9 )%      (11.5 )%      (2.3 )%      (3.7 )%      (8.8 )%      (3.3 )% 

Retention

    73.6     74.7     N/M        74.4     78.7     81.1     N/M        80.1

 

11


THE HANOVER INSURANCE GROUP

GAAP UNDERWRITING AND OPERATING INCOME INFORMATION AND RATIOS

PERSONAL LINES

Year ended December 31

 

    2013     2012  

(In millions, except percentage data)

  Auto     Home     Other     Total     Auto     Home     Other     Total  

Net premiums written

  $ 890.3      $ 496.7      $ 41.0      $ 1,428.0      $ 922.7      $ 510.2      $ 42.7      $ 1,475.6   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums earned

  $ 903.2      $ 509.1      $ 41.9      $ 1,454.2      $ 910.1      $ 507.2      $ 42.6      $ 1,459.9   

Losses and LAE:

               

Current accident year, excluding catastrophe losses

    668.6        234.4        16.1        919.1        682.3        256.7        16.3        955.3   

Prior year unfavorable reserve development

    13.6        —          0.1        13.7        21.2        4.3        1.0        26.5   

Catastrophe losses

    3.6        61.2        2.1        66.9        21.0        110.5        3.3        134.8   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total losses and LAE

    685.8        295.6        18.3        999.7        724.5        371.5        20.6        1,116.6   

Amortization of deferred acquisition costs and other underwriting expenses

          416.9              410.6   
       

 

 

         

 

 

 

GAAP underwriting profit (loss)

          37.6              (67.3

Net investment income

          75.8              86.5   

Other income

          12.5              13.6   

Other operating expenses

          (7.3           (7.3
       

 

 

         

 

 

 

Operating income before income taxes

        $ 118.6            $ 25.5   
       

 

 

         

 

 

 

Loss and LAE ratio:

               

Current accident year, excluding catastrophe losses

    74.0     46.0     38.5     63.3     75.0     50.7     38.4     65.5

Prior year unfavorable reserve development

    1.5     —          0.2     0.9     2.3     0.8     2.3     1.8

Catastrophe losses

    0.4     12.0     5.0     4.6     2.3     21.8     7.7     9.2
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total loss and LAE ratio

    75.9     58.0     43.7     68.8     79.6     73.3     48.4     76.5

Expense ratio

          27.9           27.3
       

 

 

         

 

 

 

Combined ratio

          96.7           103.8
       

 

 

         

 

 

 

Change in policies in force

    (11.0 )%      (11.7 )%      (13.9 )%      (11.5 )%      (2.3 )%      (3.7 )%      (8.8 )%      (3.3 )% 

Retention

    73.6     74.7     N/M        74.4     78.7     81.1     N/M        80.1

 

12


THE HANOVER INSURANCE GROUP

GAAP UNDERWRITING INFORMATION AND RELATED RATIOS

PERSONAL LINES

 

    Q4     Q1     Q2     Q3     Q4     Dec-YTD     Dec-YTD  

(In millions, except percentage data)

  2012     2013     2013     2013     2013     2012     2013  

Gross premiums written

  $ 393.9      $ 367.2      $ 397.8      $ 398.4      $ 368.2      $ 1,611.7      $ 1,531.6   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums written

  $ 363.4      $ 341.6      $ 370.6      $ 372.9      $ 342.9      $ 1,475.6      $ 1,428.0   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums earned

  $ 365.8      $ 368.8      $ 366.7      $ 363.4      $ 355.3      $ 1,459.9      $ 1,454.2   

Losses and LAE:

                 

Current accident year, excluding catastrophe losses

    250.4        238.3        229.1        230.5        221.2        955.3        919.1   

Prior year unfavorable reserve development

    11.3        5.6        2.8        2.1        3.2        26.5        13.7   

Catastrophe losses

    51.7        11.7        32.2        10.3        12.7        134.8        66.9   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total losses and LAE

    313.4        255.6        264.1        242.9        237.1        1,116.6        999.7   

Amortization of deferred acquisition costs and other underwriting expenses

    105.1        103.1        102.9        102.5        108.4        410.6        416.9   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

GAAP underwriting profit (loss)

  $ (52.7   $ 10.1      $ (0.3   $ 18.0      $ 9.8      $ (67.3   $ 37.6   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Loss and LAE ratio:

                 

Current accident year, excluding catastrophe losses

    68.5     64.6     62.4     63.4     62.2     65.5     63.3

Prior year unfavorable reserve development

    3.1     1.5     0.8     0.6     0.9     1.8     0.9

Catastrophe losses

    14.1     3.2     8.8     2.8     3.6     9.2     4.6
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total loss and LAE ratio

    85.7     69.3     72.0     66.8     66.7     76.5     68.8

Expense ratio

    27.9     27.2     27.3     27.5     29.8     27.3     27.9
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Combined ratio

    113.6     96.5     99.3     94.3     96.5     103.8     96.7
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Combined ratio, excluding catastrophe losses

    99.5     93.3     90.5     91.5     92.9     94.6     92.1
   

Current accident year combined ratio, excluding catastrophe losses

    96.4     91.8     89.7     90.9     92.0     92.8     91.2

 

13


THE HANOVER INSURANCE GROUP

GAAP UNDERWRITING AND OPERATING INCOME INFORMATION AND RATIOS

CHAUCER

Three Months ended December 31

 

    2013     2012  

(In millions, except percentage data)

  Property     Marine &
Aviation
    Energy     UK
Motor
    Casualty
& Other
    Total     Property     Marine &
Aviation
    Energy     UK
Motor
    Casualty
& Other
    Total  

Gross premiums written

  $ 20.6      $ 71.1      $ 48.1      $ 75.7      $ 49.9      $ 265.4      $ 27.2      $ 78.6      $ 62.6      $ 78.7      $ 52.4      $ 299.5   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums written

  $ 23.2      $ 57.1      $ 41.4      $ 75.8      $ 39.5      $ 237.0      $ 24.2      $ 57.3      $ 47.8      $ 68.7      $ 36.1      $ 234.1   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums earned

  $ 49.0      $ 65.2      $ 48.7      $ 75.9      $ 43.3      $ 282.1      $ 46.1      $ 57.8      $ 46.1      $ 64.6      $ 35.8      $ 250.4   

Losses and LAE:

                       

Current accident year, excluding catastrophe losses

              159.2                  127.5   

Prior year favorable reserve development

              (22.8               (28.7

Catastrophe losses

              7.5                  24.7   
           

 

 

             

 

 

 

Total losses and LAE

              143.9                  123.5   

Amortization of deferred acquisition costs and other underwriting expenses

              109.0                  98.0   
           

 

 

             

 

 

 

GAAP underwriting profit

              29.2                  28.9   

Net investment income

              11.3                  10.4   

Other income

              4.0                  6.5   

Other operating expenses

              (4.3               (6.3
           

 

 

             

 

 

 

Operating income before income taxes

            $ 40.2                $ 39.5   
           

 

 

             

 

 

 

Loss and LAE ratio:

                       

Current accident year, excluding catastrophe losses

              56.4               51.0

Prior year favorable reserve development

              (8.1 )%                (11.5 )% 

Catastrophe losses

              2.7               9.9
           

 

 

             

 

 

 

Total loss and LAE ratio

              51.0               49.4

Expense ratio

              38.6               39.1
           

 

 

             

 

 

 

Combined ratio

              89.6               88.5
           

 

 

             

 

 

 

 

14


THE HANOVER INSURANCE GROUP

GAAP UNDERWRITING AND OPERATING INCOME INFORMATION AND RATIOS

CHAUCER

Year ended December 31

 

    2013     2012  

(In millions, except percentage data)

  Property     Marine &
Aviation
    Energy     UK
Motor
    Casualty
& Other
    Total     Property     Marine &
Aviation
    Energy     UK
Motor
    Casualty
& Other
    Total  

Gross premiums written

  $ 254.6      $ 348.0      $ 233.3      $ 319.4      $ 218.9      $ 1,374.2      $ 248.6      $ 338.9      $ 303.8      $ 311.6      $ 206.9      $ 1,409.8   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums written

  $ 191.9      $ 277.1      $ 174.2      $ 300.5      $ 173.8      $ 1,117.5      $ 161.3      $ 234.3      $ 195.1      $ 259.8      $ 140.0      $ 990.5   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums earned

  $ 183.6      $ 250.0      $ 169.6      $ 284.2      $ 150.5      $ 1,037.9      $ 180.9      $ 227.2      $ 181.8      $ 247.0      $ 129.9      $ 966.8   

Losses and LAE:

                       

Current accident year, excluding catastrophe losses

              598.4                  538.1   

Prior year favorable reserve development

              (94.6               (72.6

Catastrophe losses

              34.4                  41.7   
           

 

 

             

 

 

 

Total losses and LAE

              538.2                  507.2   

Amortization of deferred acquisition costs and other underwriting expenses

              392.0                  366.1   
           

 

 

             

 

 

 

GAAP underwriting profit

              107.7                  93.5   

Net investment income

              42.7                  40.2   

Other income

              17.6                  23.0   

Other operating expenses

              (17.6               (19.9
           

 

 

             

 

 

 

Operating income before income taxes

            $ 150.4                $ 136.8   
           

 

 

             

 

 

 

Loss and LAE ratio:

                       

Current accident year, excluding catastrophe losses

              57.6               55.6

Prior year favorable reserve development

              (9.1 )%                (7.5 )% 

Catastrophe losses

              3.3               4.3
           

 

 

             

 

 

 

Total loss and LAE ratio

              51.8               52.4

Expense ratio

              37.8               37.9
           

 

 

             

 

 

 

Combined ratio

              89.6               90.3
           

 

 

             

 

 

 

 

15


THE HANOVER INSURANCE GROUP

GAAP UNDERWRITING INFORMATION AND RELATED RATIOS

CHAUCER

 

(In millions, except percentage data)

   Q4
2012
    Q1
2013
    Q2
2013
    Q3
2013
    Q4
2013
    Dec-YTD
2012
    Dec-YTD
2013
 

Gross premiums written

   $ 299.5      $ 389.5      $ 405.6      $ 313.7      $ 265.4      $ 1,409.8      $ 1,374.2   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums written

   $ 234.1      $ 251.5      $ 350.5      $ 278.5      $ 237.0      $ 990.5      $ 1,117.5   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums earned

   $ 250.4      $ 248.9      $ 238.3      $ 268.6      $ 282.1      $ 966.8      $ 1,037.9   

Losses and LAE:

                  

Current accident year, excluding catastrophe losses

     127.5        140.3        134.1        164.8        159.2        538.1        598.4   

Prior year favorable reserve development

     (28.7     (13.3     (30.7     (27.8     (22.8     (72.6     (94.6

Catastrophe losses

     24.7        2.6        12.5        11.8        7.5        41.7        34.4   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total losses and LAE

     123.5        129.6        115.9        148.8        143.9        507.2        538.2   

Amortization of deferred acquisition costs and other underwriting expenses

     98.0        86.3        97.7        99.0        109.0        366.1        392.0   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

GAAP underwriting profit

   $ 28.9      $ 33.0      $ 24.7      $ 20.8      $ 29.2      $ 93.5      $ 107.7   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 
   

Loss and LAE ratio:

                  

Current accident year, excluding catastrophe losses

     51.0     56.3     56.3     61.3     56.4     55.6     57.6

Prior year favorable reserve development

     (11.5 )%      (5.3 )%      (12.9 )%      (10.3 )%      (8.1 )%      (7.5 )%      (9.1 )% 

Catastrophe losses

     9.9     1.0     5.2     4.4     2.7     4.3     3.3
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total loss and LAE ratio

     49.4     52.0     48.6     55.4     51.0     52.4     51.8

Expense ratio

     39.1     34.7     41.0     36.9     38.6     37.9     37.8
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Combined ratio

     88.5     86.7     89.6     92.3     89.6     90.3     89.6
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 
   

Combined ratio, excluding catastrophe losses

     78.6     85.7     84.4     87.9     86.9     86.0     86.3
   

Current accident year combined ratio, excluding catastrophe losses

     90.1     91.0     97.3     98.2     95.0     93.5     95.4

 

16


THE HANOVER INSURANCE GROUP

NET INVESTMENT INCOME AND YIELDS

 

(In millions, except yields)

   Q4
2012
    Q1
2013
    Q2
2013
    Q3
2013
    Q4
2013
    Q4
YTD
2012
    Q4
YTD
2013
 

Net Investment Income

                  

Fixed maturities

   $ 65.5      $ 64.7      $ 62.6      $ 63.0      $ 64.5      $ 264.2      $ 254.8   

Equity securities

     5.1        3.1        4.9        4.0        3.6        15.3        15.6   

Other investments

     1.8        2.2        2.8        1.3        2.5        7.0        8.8   

Investment expenses

     (2.3     (2.7     (2.4     (2.6     (2.5     (9.9     (10.2
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total

   $ 70.1      $ 67.3      $ 67.9      $ 65.7      $ 68.1      $ 276.6      $ 269.0   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 
   

Pre-tax Yields

                  
   

Fixed maturities

     4.10     4.03     3.98     3.99     3.86     4.26     3.95

Total

     3.78     3.64     3.71     3.61     3.59     3.85     3.63

Pre-tax yields are calculated as annualized net investment income divided by the average of investment balances, excluding unrealized capital gains and losses, at the end of each month during the period.

 

17


THE HANOVER INSURANCE GROUP

INVESTMENT PORTFOLIO

December 31, 2013

 

(In millions)

 

Investment Type

  

Weighted
Average
Quality

   Amortized
Cost or Cost
     Fair
Value
     % of
Total
    Net
Unrealized
Gain (Loss)
    Change in
Net
Unrealized
During
Q4 2013
    Change in
Net
Unrealized
YTD
 

Fixed maturities:

                 

U.S. Treasury and government agencies

   AAA    $ 417.5       $ 406.6         5.1   $ (10.9   $ (5.1   $ (19.3

Foreign government

   AAA      304.5         305.0         3.8     0.5        (1.3     (3.9

Municipals:

                 

Taxable

   AA      959.3         977.2         12.1     17.9        (15.7     (61.2

Tax exempt

   AA      148.7         149.1         1.8     0.4        (0.9     (6.6

Corporate:

                 

NAIC 1

   A      1,893.3         1,949.6         24.1     56.3        (12.7     (60.5

NAIC 2

   BBB      1,429.2         1,490.0         18.4     60.8        (7.3     (60.4

NAIC 3 and below

   B+      367.7         384.6         4.8     16.9        4.8        (5.7
     

 

 

    

 

 

    

 

 

   

 

 

   

 

 

   

 

 

 

Total corporate

   BBB+      3,690.2         3,824.2         47.3     134.0        (15.2     (126.6
     

 

 

    

 

 

    

 

 

   

 

 

   

 

 

   

 

 

 

Asset backed:

                 

Residential mortgage-backed

   AA      722.8         728.8         9.0     6.0        (7.1     (30.2

Commercial mortgage-backed

   AA+      405.9         411.6         5.1     5.7        (1.1     (17.2

Asset-backed

   AAA      166.3         168.1         2.1     1.8        (0.4     (2.3
     

 

 

    

 

 

    

 

 

   

 

 

   

 

 

   

 

 

 

Total fixed maturities

   A+      6,815.2         6,970.6         86.3     155.4        (46.8     (267.3

Equity securities

        366.5         430.2         5.3     63.7        18.6        46.9   

Other investments

        189.3         192.5         2.4     3.2        —          —     
     

 

 

    

 

 

    

 

 

   

 

 

   

 

 

   

 

 

 

Total investments

        7,371.0         7,593.3         94.0     222.3        (28.2     (220.4

Cash and cash equivalents

        486.2         486.2         6.0     —          —          —     
     

 

 

    

 

 

    

 

 

   

 

 

   

 

 

   

 

 

 

Total

      $ 7,857.2       $ 8,079.5         100.0   $ 222.3      $ (28.2   $ (220.4
     

 

 

    

 

 

    

 

 

   

 

 

   

 

 

   

 

 

 

 

18


THE HANOVER INSURANCE GROUP

CREDIT QUALITY AND DURATION OF FIXED MATURITIES

December 31, 2013

 

(In millions)                          

CREDIT QUALITY OF FIXED MATURITIES

               

NAIC Designation

  

Rating Agency

Equivalent Designation

   Amortized
Cost
     Fair
Value
     % of Total
Fair Value
 

1

   Aaa/Aa/A    $ 4,934.1       $ 5,009.7         71.9

2

   Baa      1,494.0         1,555.5         22.3

3

   Ba      164.7         173.1         2.5

4

   B      170.8         178.4         2.5

5

   Caa and lower      44.1         46.0         0.7

6

   In or near default      7.5         7.9         0.1
     

 

 

    

 

 

    

 

 

 

Total fixed maturities

      $ 6,815.2       $ 6,970.6         100.0
     

 

 

    

 

 

    

 

 

 

DURATION OF FIXED MATURITIES

                    
     Amortized
Cost
     Fair
Value
     % of Total
Fair Value
 

0-2 years

   $ 1,611.4       $ 1,652.0         23.7

2-4 years

     1,798.6         1,883.9         27.0

4-6 years

     1,671.6         1,727.3         24.8

6-8 years

     1,315.7         1,297.2         18.6

8-10 years

     352.0         346.0         5.0

10+ years

     65.9         64.2         0.9
  

 

 

    

 

 

    

 

 

 

Total fixed maturities

   $ 6,815.2       $ 6,970.6         100.0
  

 

 

    

 

 

    

 

 

 

Weighted Average Duration

     4.13         
  

 

 

       

 

19


THE HANOVER INSURANCE GROUP

TOP 10 CORPORATE AND MUNICIPAL FIXED MATURITY HOLDINGS

December 31, 2013

 

(In millions, except percentage data)

                        

Issuer

   Amortized Cost      Fair Value      As a Percent of
Invested Assets
   

S&P
Ratings

Royal Bank of Scotland: (1)

          

Term deposits

   $ 80.3       $ 81.9         1.01   A-

Notes

     16.2         16.6         0.21   A-

Lloyds Bank: (2)

          

Term deposits

     48.7         48.0         0.59   A

Notes

     9.8         10.1         0.13   A

GE Capital

     32.4         33.8         0.42   AA+

American Express

     28.4         29.9         0.37   A-

JP Morgan

     27.3         28.3         0.35   A

Citigroup

     26.0         27.5         0.34   A-

AT&T

     25.9         25.4         0.31   A-

Wells Fargo

     24.8         26.7         0.33   A+

Bank of America

     24.4         25.9         0.32   BBB+

Rabobank Nederland

     24.1         24.3         0.30   AA-
  

 

 

    

 

 

    

 

 

   

Top 10 Corporate and Municipal Fixed

   $ 368.3       $ 378.4         4.68  
  

 

 

    

 

 

    

 

 

   

 

(1) UK government owns 83% of bank equity
(2) UK government owns 33% of bank equity

 

20


THE HANOVER INSURANCE GROUP

RECONCILIATION OF OPERATING INCOME TO NET INCOME

 

     Three Months ended December 31     Year ended December 31  
     2013     2012     2013     2012  

(In millions, except per share data)

   $     Per
Share
(Diluted)
    $     Per
Share
(Diluted)
    $     Per
Share
(Diluted)
    $     Per
Share
(Diluted)
 

OPERATING INCOME (LOSS)

                

Commercial Lines

   $ 34.7        $ (112.9     $ 132.4        $ (80.3  

Personal Lines

     30.5          (29.0       118.6          25.5     

Chaucer

     40.2          39.5          150.4          136.8     

Other

     (2.5       (2.1       (8.0       (6.9  
  

 

 

     

 

 

     

 

 

     

 

 

   

Total

     102.9          (104.5       393.4          75.1     

Interest expense

     (16.6       (15.2       (65.3       (61.9  
  

 

 

     

 

 

     

 

 

     

 

 

   

Operating income (loss) before income taxes

     86.3      $ 1.93        (119.7   $ (2.69     328.1      $ 7.31        13.2      $ 0.29   

Income tax benefit (expense) on operating income

     (26.7     (0.60     46.3        1.04        (100.9     (2.25     1.9        0.04   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating income (loss) after income taxes

     59.6        1.33        (73.4     (1.65     227.2        5.06        15.1        0.33   

Net realized investment gains

     10.7        0.24        18.9        0.42        33.5        0.75        23.6        0.52   

Loss on real estate

     —          —          —          —          (4.7     (0.11     —          —     

Loss from repayment of debt

     (8.6     (0.19     (5.1     (0.11     (27.7     (0.62     (5.1     (0.11

Net costs related to acquired businesses

     (0.1     —          (0.4     (0.01     (0.1     —          (2.6     (0.05

Net foreign exchange losses

     (0.1     —          (0.1     —          —          —          (0.4     (0.01

Income tax benefit on non-operating items

     3.4        0.07        4.8        0.11        17.5        0.39        15.5        0.34   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Income (loss) from continuing operations, net of taxes

     64.9        1.45        (55.3     (1.24     245.7        5.47        46.1        1.02   

Discontinued operations, net of taxes

     5.2        0.12        0.3        —          5.3        0.12        9.8        0.21   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

NET INCOME (LOSS)

   $ 70.1      $ 1.57      $ (55.0   $ (1.24   $ 251.0      $ 5.59      $ 55.9      $ 1.23   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

21


Non-GAAP Financial Measures

The Hanover uses non-GAAP financial measures as important measures of the Company’s operating performance, which we believe provide investors with additional information regarding management’s evaluation of our results of operations and financial performance. In the first quarter of 2013, the Company renamed its non-GAAP income measure from segment income to operating income. The Company’s non-GAAP measures include operating income before interest expense and taxes, total operating income after taxes, total operating income after taxes per share, total book value per share, total book value per share excluding net unrealized gains and losses related to investments, net of tax, tangible book value per share and measures of operating income and loss ratios excluding catastrophe losses and reserve development. After-tax operating income EPS (sometimes referred to as “after-tax operating income per share”) is a non-GAAP measure. It is defined as net income (loss) excluding the after-tax impact of net realized investment gains (losses), as well as results from discontinued operations for a period divided by the average number of diluted shares of common stock.

Operating income before interest expense and taxes is net income, excluding interest expense on debt, income taxes and net realized investment gains and losses, because fluctuations in these gains and losses are determined by interest rates, financial markets and the timing of sales. Operating income before interest expense and taxes also excludes net gains and losses on disposals of businesses, discontinued operations, restructuring costs, extraordinary items, the cumulative effect of accounting changes and certain other items. Operating income before interest expense and taxes is the sum of the operating income from: Commercial Lines, Personal Lines, Chaucer, and Other. The Hanover believes that measures of operating income before interest expense and taxes provide investors with a valuable measure of the performance of the Company’s ongoing businesses because they highlight net income attributable to the core operations of the business.

Book value per share is total shareholders’ equity divided by the number of common shares outstanding. Book value per share excluding net unrealized gains and losses related to investments, net of tax is total shareholders’ equity excluding the after-tax effect of unrealized investment gains and losses divided by the number of common shares outstanding. Tangible book value per share is total shareholders’ equity, excluding goodwill, divided by the number of common shares outstanding.

The Hanover also provides measures of operating income and loss ratios that exclude the effects of catastrophe losses. A catastrophe is a severe loss, resulting from natural or manmade events, including risks such as fire, hurricane, earthquake, windstorm, explosion, terrorism or other similar events. Each catastrophe has unique characteristics. Catastrophes are not predictable as to timing or loss amount in advance. The Hanover believes that providing certain financial metrics and trends excluding the effects of catastrophes is meaningful for investors to understand the variability of periodic earnings and loss ratios.

Prior year reserve development, which can be favorable or unfavorable, represents changes in our estimate of the costs to pay claims from prior years. We believe that a discussion of operating income excluding prior year reserve development is helpful to investors since it provides insight into both our estimate of current year accident results and changes to prior-year reserve estimates.

Operating income before and after interest expense and taxes and measures of operating income that exclude the effects of catastrophe losses or reserve development should not be construed as substitutes for net income determined in accordance with GAAP. A reconciliation of income from continuing operations to operating income before interest expense and taxes and income from continuing operations per share to operating income after taxes per share for the three months and twelve months ended December 31, 2013 and 2012 is set forth on page 21 of this document. The presentation of loss ratios calculated excluding the effects of reserve development and/or catastrophe losses should not be construed as a substitute for loss ratios determined in accordance with GAAP.

 

22


CORPORATE OFFICES AND PRINCIPAL SUBSIDIARIES

THE HANOVER INSURANCE GROUP, INC.

440 Lincoln Street

Worcester, MA 01653

The Hanover Insurance Company

440 Lincoln Street

Worcester, MA 01653

Citizens Insurance Company of America

808 North Highlander Way

Howell, MI 48843

Chaucer Holdings PLC

Plantation Place

30 Fenchurch Street

London

EC3M 3AD

MARKET AND DIVIDEND INFORMATION

The following tables set forth the high and low closing sales prices of our common stock and cash dividends for the periods indicated:

 

Quarter Ended

        2013        
    Price Range     Dividends
Per Share
 
    High     Low    

March 31

  $ 49.68      $ 39.19      $ 0.330   

June 30

  $ 51.66      $ 46.73      $ 0.330   

September 30

  $ 56.06      $ 48.67      $ 0.330   

December 31

  $ 60.99      $ 54.83      $ 0.370   

Quarter Ended

        2012        
    Price Range     Dividends
Per Share
 
    High     Low    

March 31

  $ 41.52      $ 34.27      $ 0.300   

June 30

  $ 41.04      $ 37.17      $ 0.300   

September 30

  $ 39.69      $ 33.99      $ 0.300   

December 31

  $ 39.51      $ 34.58      $ 0.330   

INDUSTRY RATINGS AS OF FEBRUARY 5, 2014

 

Financial Strength
Ratings

  A.M.
Best
    Standard
& Poor’s
    Moody’s  

Property and Casualty Insurance Companies:

     

The Hanover Insurance Company

    A        A-        A3   

Citizens Insurance Company of America

    A        A-        —     

Debt Ratings

  A.M.
Best
    Standard
& Poor’s
    Moody’s  

The Hanover Insurance Group, Inc. Senior Debt

    bbb        BBB-        Baa3   

The Hanover Insurance Group, Inc. Subordinated Debentures

    bb+        BB        Ba1   

TRANSFER AGENT

Computershare Limited

PO Box 43076

Providence, RI 02940-3076

1-800-317-4454

COMMON STOCK

Common stock of The Hanover Insurance Group is traded on the New York Stock Exchange under the symbol “THG”.

INQUIRIES

Oksana Lukasheva

Assistant Vice President

Investor Relations

(508) 855-2063

olukasheva@hanover.com

INVESTOR INFORMATION LINE

Dial 1-800-407-5222 to receive additional printed information, fax-on-demand services or other prerecorded messages.

Please visit our internet site at http:// www.Hanover.com

 

 

23