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8-K - AXP FORM 8-K DATED APRIL 17, 2013 - AMERICAN EXPRESS COform8k17apr.htm
EX-99.3 - AXP EARNINGS SUPPLEMENT - AMERICAN EXPRESS COex99_3supplement17apr.htm
EX-99.1 - AXP PRESS RELEASE DATED APRIL 17, 2013 - AMERICAN EXPRESS COex99_1pressrelease17apr.htm

Exhibit 99.2

All information in the following tables is presented on a basis prepared in accordance with U.S. generally accepted accounting principles (GAAP), unless otherwise indicated.  Certain reclassifications of prior period amounts have been made to conform to the current period presentation.

(Preliminary)

American Express Company
Consolidated Statements of Income

(Millions)
 
   
Quarters Ended
March 31,
   
Percentage
 
   
2013
   
2012
   
Inc/(Dec)
 
                   
Revenues
                 
Non-interest revenues
                 
Discount revenue
  $ 4,438     $ 4,257       4 %
Net card fees
    653       610       7  
Travel commissions and fees
    437       451       (3 )
Other commissions and fees
    573       583       (2 )
Other
    537       553       (3 )
Total non-interest revenues
    6,638       6,454       3  
Interest income
                       
Interest on loans
    1,683       1,611       4  
Interest and dividends on investment securities
    53       66       (20 )
Deposits with banks and other
    26       30       (13 )
Total interest income
    1,762       1,707       3  
Interest expense
                       
Deposits
    114       129       (12 )
Long-term debt and other
    405       445       (9 )
Total interest expense
    519       574       (10 )
Net interest income
    1,243       1,133       10  
Total revenues net of interest expense
    7,881       7,587       4  
Provisions for losses
                       
Charge card
    195       178       10  
Cardmember loans
    275       212       30  
Other
    27       22       23  
Total provisions for losses
    497       412       21  
Total revenues net of interest expense after provisions for losses
    7,384       7,175       3  
                         
Expenses
                       
Marketing and promotion
    621       631       (2 )
Cardmember rewards
    1,520       1,467       4  
Cardmember services
    189       194       (3 )
Salaries and employee benefits
    1,615       1,635       (1 )
Professional services
    716       691       4  
Occupancy and equipment
    472       438       8  
Communications
    96       96       -  
Other, net
    246       250       (2 )
Total
    5,475       5,402       1  
Pretax income
    1,909       1,773       8  
Income tax provision
    629       517       22  
Net income
  $ 1,280     $ 1,256       2  
Net income attributable to common shareholders (A)
  $ 1,269     $ 1,242       2  
Effective tax rate
    32.9 %     29.2 %        

(A) Represents net income, less earnings allocated to participating share awards of $11 million and $14 million for the three months ended March 31, 2013 and 2012, respectively.
 
 
1

 
 
(Preliminary)

American Express Company
Condensed Consolidated Balance Sheets

(Billions)

   
March 31,
2013
   
December 31,
2012
 
             
Assets
           
Cash & cash equivalents
  $ 28     $ 22  
Accounts receivable
    46       46  
Investment securities
    6       6  
Loans
    61       64  
Other assets
    16       15  
Total assets
  $ 157     $ 153  
                 
Liabilities and Shareholders' Equity
               
Customer deposits
  $ 41     $ 40  
Short-term borrowings
    3       3  
Long-term debt
    56       59  
Other liabilities
    38       32  
Total liabilities
    138       134  
                 
Shareholders' Equity
    19       19  
Total liabilities and shareholders' equity
  $ 157     $ 153  
 
 
2

 
 
 (Preliminary)

American Express Company
Financial Summary

(Millions)

   
Quarters Ended
March 31,
   
Percentage
 
   
2013
   
2012
   
Inc/(Dec)
 
                   
Total revenues net of interest expense
                 
U.S. Card Services
  $ 4,082     $ 3,884       5 %
International Card Services
    1,317       1,299       1  
Global Commercial Services
    1,163       1,157       1  
Global Network & Merchant Services
    1,303       1,248       4  
      7,865       7,588       4  
Corporate & Other
    16       (1 )     #  
 
                       
CONSOLIDATED TOTAL REVENUES NET OF INTEREST EXPENSE
  $ 7,881     $ 7,587       4  
                         
Pretax income (loss)
                       
U.S. Card Services
  $ 1,270     $ 1,180       8  
International Card Services
    193       196       (2 )
Global Commercial Services
    283       244       16  
Global Network & Merchant Services
    582       539       8  
      2,328       2,159       8  
Corporate & Other
    (419 )     (386 )     9  
                         
PRETAX INCOME
  $ 1,909     $ 1,773       8  
                         
Net income (loss)
                       
U.S. Card Services
  $ 804     $ 752       7  
International Card Services
    178       197       (10 )
Global Commercial Services
    191       177       8  
Global Network & Merchant Services
    373       357       4  
      1,546       1,483       4  
Corporate & Other
    (266 )     (227 )     17  
                         
NET INCOME
  $ 1,280     $ 1,256       2  

# - Denotes a variance of more than 100%.
 
 
3

 
 
(Preliminary)

American Express Company
Financial Summary (continued)

   
Quarters Ended
March 31,
   
Percentage
 
   
2013
   
2012
   
Inc/(Dec)
 
EARNINGS PER COMMON SHARE
                 
                   
BASIC
                 
Net income attributable to common shareholders
  $ 1.15     $ 1.07       7 %
                         
Average common shares outstanding (millions)
    1,099       1,160       (5 ) %
                         
DILUTED
                       
Net income attributable to common shareholders
  $ 1.15     $ 1.07       7 %
                         
Average common shares outstanding (millions)
    1,106       1,166       (5 ) %
                         
Cash dividends declared per common share
  $ 0.20     $ 0.20       - %


Selected Statistical Information

   
Quarters Ended
March 31,
   
Percentage
 
   
2013
   
2012
   
Inc/(Dec)
 
                   
Return on average equity (A)
    23.2 %     27.1 %      
Return on average common equity (A)
    23.0 %     26.8 %      
Return on average tangible common equity (A)
    29.3 %     35.0 %      
Common shares outstanding (millions)
    1,098       1,166       (6 )%
Book value per common share
  $ 17.56     $ 17.08       3 %
Shareholders' equity (billions)
  $ 19.3     $ 19.9       (3 )%

(A) Refer to Appendix I for components of return on average equity, return on average common equity and return on average tangible common equity, a non-GAAP measure.
 
 
4

 
 
(Preliminary)

American Express Company
Selected Statistical Information

(Millions, except percentages and where indicated)

   
Quarters Ended
March 31,
   
Percentage
 
   
2013
   
2012
   
Inc/(Dec)
 
Card billed business (billions) (A):
                 
United States
  $ 150.0     $ 139.6       7 %
Outside the United States
    74.5       71.6       4  
Total
  $ 224.5     $ 211.2       6  
Total cards-in-force (B):
                       
United States
    52.1       50.9       2 %
Outside the United States
    51.1       47.8       7  
Total
    103.2       98.7       5  
Basic cards-in-force (B):
                       
United States
    40.5       39.6       2 %
Outside the United States
    41.1       38.2       8  
Total
    81.6       77.8       5  
                         
Average discount rate (C)
    2.52 %     2.53 %        
Average basic cardmember spending (dollars) (D)
  $ 3,905     $ 3,772       4 %
Average fee per card (dollars) (D)
  $ 40     $ 38       5 %
Average fee per card adjusted (dollars) (D)
  $ 44     $ 42       5 %
 
(A)  Card billed business includes activities (including cash advances) related to proprietary cards, cards issued under network partnership agreements (non-proprietary billed business), and certain insurance fees charged on proprietary cards.  In-store spend activity within retail co-brand portfolios in Global Network Services, from which the Company earns no revenue, is not included in non-proprietary billed business.  Card billed business is reflected in the United States or outside the United States based on where the cardmember is domiciled.

(B)  Total cards-in-force represents the number of cards that are issued and outstanding.  Proprietary basic consumer cards-in-force includes basic cards issued to the primary account owner and does not include additional supplemental cards issued on that account.  Proprietary basic small business and corporate cards-in-force include basic and supplemental cards issued to employee cardmembers.  Non-proprietary cards-in-force includes all cards that are issued and outstanding under network partnership agreements, except for retail co-brand cardmember accounts that have no out-of-store spend activity during the prior 12 month period.

(C)  This calculation is designed to reflect pricing at merchants accepting general purpose American Express cards.  It represents the percentage of billed business (both proprietary and Global Network Services) retained by the Company from merchants it acquires, prior to payments to third parties unrelated to merchant acceptance.

(D)  Average basic card member spending and average fee per card are computed from proprietary card activities only. Average fee per card is computed based on net card fees, including the amortization of deferred direct acquisition costs divided by average worldwide proprietary cards-in-force.  The adjusted average fee per card, which is a non-GAAP measure, is computed in the same manner, but excludes amortization of deferred direct acquisition costs. The amount of amortization excluded was $65 million for both the quarters ended March  31, 2013 and 2012. The Company presents adjusted average fee per card because the Company believes this metric presents a useful indicator of card fees pricing across a range of its proprietary card products.
 
 
5

 
 
(Preliminary)

American Express Company
Selected Statistical Information (continued)

(Billions, except percentages and where indicated)

   
Quarters Ended
March 31,
   
Percentage
 
   
2013
   
2012
   
Inc/(Dec)
 
Worldwide cardmember receivables:
                 
Total receivables
  $ 43.4     $ 41.5       5 %
Loss reserves (millions):
                       
Beginning balance
  $ 428     $ 438       (2 ) %
Provisions  (A)
    154       149       3  
Other additions (B)
    41       29       41  
Net write-offs (C)
    (178 )     (182 )     (2 )
Other deductions (D)
    (35 )     (10 )     #  
Ending balance
  $ 410     $ 424       (3 )
% of receivables
    0.9 %     1.0 %        
Net write-off rate (principal only) - USCS (E)
    2.0 %     2.3 %        
Net write-off rate (principal and fees) - USCS (E)
    2.2 %     2.5 %        
30 days past due as a % of total - USCS
    1.9 %     1.9 %        
Net loss ratio (as a % of charge volume) - ICS/GCS
    0.12 %     0.11 %        
90 days past billing as a % of total - ICS/GCS
    0.8 %     0.7 %        
                         
Worldwide cardmember loans:
                       
Total loans
  $ 62.3     $ 60.1       4 %
Loss reserves (millions):
                       
Beginning balance
  $ 1,471     $ 1,874       (22 )%
Provisions (A)
    243       185       31  
Other additions (B)
    32       27       19  
Net write-offs - principal (C)
    (304 )     (349 )     (13 )
Net write-offs - interest and fees (C)
    (38 )     (44 )     (14 )
Other deductions (D)
    (37 )     (13 )     #  
Ending balance
  $ 1,367     $ 1,680       (19 )
Ending reserves - principal
  $ 1,316     $ 1,622       (19 )
Ending reserves - interest and fees
  $ 51     $ 58       (12 )
% of loans
    2.2 %     2.8 %        
% of past due
    170 %     201 %        
Average loans
  $ 62.8     $ 60.7       3 %
Net write-off rate (principal only) (E)
    1.9 %     2.3 %        
Net write-off rate (principal, interest and fees) (E)
    2.2 %     2.6 %        
30 days past due loans as a % of total
    1.3 %     1.4 %        
Net interest income divided by average loans (F)
    8.0 %     7.5 %        
Net interest yield on cardmember loans (F)
    9.5 %     9.2 %        

# - Denotes a variance of more than 100%.

(A)  Provisions for principal (resulting from authorized transactions) and fee reserve components.

(B) Provisions for unauthorized transactions.

(C) Consists of principal (resulting from authorized transactions)  interest and/or fees, less recoveries.

(D) For cardmember receivables, includes net write-offs resulting from unauthorized transactions of $(40) million and $(33) million for the three months ended March 31, 2013 and 2012, respectively; foreign currency translation adjustments of $(2) million and $3 million for the three months ended March 31, 2013 and 2012, respectively; reclassified cardmember bankruptcy reserves of $18 million for the three months ended March 31, 2012 only (cardmember bankruptcy reserves were classified as other liabilities in periods prior to March 31, 2012); and other items of $7 million and $2 million for the three months ended March 31, 2013 and 2012, respectively. For cardmember loans, includes net write-offs resulting from unauthorized transactions of $(32) million and $(28) million for the three months ended March 31, 2013 and 2012, respectively; foreign currency translation adjustments of $(1) million and $10 million for the three months ended March 31, 2013 and 2012, respectively; reclassified cardmember bankruptcy reserves of $4 million for the three months ended March 31, 2012 only (cardmember bankruptcy reserves were classified as other liabilities in periods prior to March 31, 2012); and other items of $(4) million and $1 million for the three months ended March 31, 2013 and 2012, respectively.

(E)  The Company presents a net write-off rate based on principal losses only (i.e., excluding interest and/or fees) to be consistent with industry convention.  In addition, because the Company's practice is to include uncollectible interest and/or fees as part of its total provision for losses, a net write-off rate including principal, interest and/or fees is also presented.

(F)  See Appendix III for calculations of net interest yield on cardmember loans, a non-GAAP measure, and net interest income divided by average loans, a GAAP measure, and the Company's rationale for presenting net interest yield on cardmember loans.
 
 
 
6

 
 
(Preliminary)

American Express Company
Consolidated Statements of Income

(Millions)

   
Quarters Ended
 
   
March 31,
2013
   
December 31,
2012
   
September 30,
2012
   
June 30,
2012
   
March 31,
2012
 
                               
Revenues
                             
Non-interest revenues
                             
Discount revenue
  $ 4,438     $ 4,575     $ 4,425     $ 4,482     $ 4,257  
Net card fees
    653       648       633       615       610  
Travel commissions and fees
    437       503       465       521       451  
Other commissions and fees
    573       578       581       575       583  
Other
    537       644       577       651       553  
Total non-interest revenues
    6,638       6,948       6,681       6,844       6,454  
Interest income
                                       
Interest on loans
    1,683       1,660       1,658       1,582       1,611  
Interest and dividends on investment securities
    53       53       60       67       66  
Deposits with banks and other
    26       24       21       22       30  
Total interest income
    1,762       1,737       1,739       1,671       1,707  
Interest expense
                                       
Deposits
    114       118       118       115       129  
Long-term debt and other
    405       426       440       435       445  
Total interest expense
    519       544       558       550       574  
Net interest income
    1,243       1,193       1,181       1,121       1,133  
Total revenues net of interest expense
    7,881       8,141       7,862       7,965       7,587  
Provisions for losses
                                       
Charge card
    195       211       190       163       178  
Cardmember loans
    275       396       264       277       212  
Other
    27       31       25       21       22  
Total provisions for losses
    497       638       479       461       412  
Total revenues net of interest expense after provisions for losses
    7,384       7,503       7,383       7,504       7,175  
                                         
Expenses
                                       
Marketing and promotion
    621       722       764       773       631  
Cardmember rewards
    1,520       1,857       1,496       1,462       1,467  
Cardmember services
    189       197       201       180       194  
Salaries and employee benefits
    1,615       1,910       1,516       1,536       1,635  
Professional services
    716       871       690       711       691  
Occupancy and equipment
    472       486       453       446       438  
Communications
    96       99       93       95       96  
Other, net
    246       432       300       422       250  
Total
    5,475       6,574       5,513       5,625       5,402  
Pretax income
    1,909       929       1,870       1,879       1,773  
Income tax provision
    629       292       620       540       517  
Net income
  $ 1,280     $ 637     $ 1,250     $ 1,339     $ 1,256  
Net income attributable to common shareholders (A)
  $ 1,269     $ 630     $ 1,236     $ 1,325     $ 1,242  
Effective tax rate
    32.9 %     31.4 %     33.2 %     28.7 %     29.2 %

(A) Represents net income, less earnings allocated to participating share awards of $11 million for the quarter ended March 31, 2013, $7 million for the quarter ended December 31, 2012, $14 million for the quarter ended September 30, 2012, $14 million for the quarter ended June 30, 2012, and $14 million for the quarter ended March 31, 2012.
 
 
7

 
 
(Preliminary)

American Express Company
Financial Summary

(Millions)

   
Quarters Ended
 
   
March 31,
2013
   
December 31,
2012
   
September 30,
2012
   
June 30,
2012
   
March 31,
2012
 
                               
Total revenues net of interest expense
                             
U.S. Card Services
  $ 4,082     $ 4,070     $ 4,055     $ 4,037     $ 3,884  
International Card Services
    1,317       1,397       1,313       1,297       1,299  
Global Commercial Services
    1,163       1,215       1,156       1,221       1,157  
Global Network & Merchant Services
    1,303       1,390       1,310       1,323       1,248  
      7,865       8,072       7,834       7,878       7,588  
Corporate & Other
    16       69       28       87       (1 )
 
                                       
CONSOLIDATED TOTAL REVENUES NET OF INTEREST EXPENSE
  $ 7,881     $ 8,141     $ 7,862     $ 7,965     $ 7,587  
                                         
Pretax income (loss)
                                       
U.S. Card Services
  $ 1,270     $ 612     $ 1,128     $ 1,149     $ 1,180  
International Card Services
    193       110       207       146       196  
Global Commercial Services
    283       142       275       299       244  
Global Network & Merchant Services
    582       557       561       562       539  
      2,328       1,421       2,171       2,156       2,159  
Corporate & Other
    (419 )     (492 )     (301 )     (277 )     (386 )
                                         
PRETAX INCOME
  $ 1,909     $ 929     $ 1,870     $ 1,879     $ 1,773  
                                         
Net income (loss)
                                       
U.S. Card Services
  $ 804     $ 423     $ 699     $ 718     $ 752  
International Card Services
    178       95       164       178       197  
Global Commercial Services
    191       65       183       219       177  
Global Network & Merchant Services
    373       354       360       372       357  
      1,546       937       1,406       1,487       1,483  
Corporate & Other
    (266 )     (300 )     (156 )     (148 )     (227 )
                                         
NET INCOME
  $ 1,280     $ 637     $ 1,250     $ 1,339     $ 1,256  
 
 
8

 
 
(Preliminary)

American Express Company
Financial Summary (continued)

   
Quarters Ended
 
   
March 31,
2013
   
December 31,
2012
   
September 30,
2012
   
June 30,
2012
   
March 31,
2012
 
EARNINGS PER COMMON SHARE
                             
                               
BASIC
                             
Net income attributable to common shareholders
  $ 1.15     $ 0.57     $ 1.10     $ 1.16     $ 1.07  
                                         
Average common shares outstanding (millions)
    1,099       1,110       1,126       1,145       1,160  
                                         
DILUTED
                                       
Net income attributable to common shareholders
  $ 1.15     $ 0.56     $ 1.09     $ 1.15     $ 1.07  
                                         
Average common shares outstanding (millions)
    1,106       1,116       1,132       1,152       1,166  
                                         
Cash dividends declared per common share
  $ 0.20     $ 0.20     $ 0.20     $ 0.20     $ 0.20  


Selected Statistical Information

   
Quarters Ended
 
   
March 31,
2013
   
December 31,
2012
   
September 30,
2012
   
June 30,
2012
   
March 31,
2012
 
                               
Return on average equity (A)
    23.2 %     23.1 %     26.3 %     26.6 %     27.1 %
Return on average common equity (A)
    23.0 %     22.8 %     26.0 %     26.3 %     26.8 %
Return on average tangible common equity (A)
    29.3 %     29.2 %     33.5 %     34.1 %     35.0 %
Common shares outstanding (millions)
    1,098       1,105       1,122       1,139       1,166  
Book value per common share
  $ 17.56     $ 17.09     $ 17.37     $ 16.92     $ 17.08  
Shareholders' equity (billions)
  $ 19.3     $ 18.9     $ 19.5     $ 19.3     $ 19.9  
                                         

(A) Refer to Appendix I for components of return on average equity, return on average common equity and return on average tangible common equity, a non-GAAP measure.
 
 
9

 
 
(Preliminary)

American Express Company
Selected Statistical Information

(Millions, except percentages and where indicated)

   
Quarters Ended
 
   
March 31,
2013
   
December 31,
2012
   
September 30,
2012
   
June 30,
2012
   
March 31,
2012
 
Card billed business (billions) (A):
                             
United States
  $ 150.0     $ 155.5     $ 146.9     $ 148.7     $ 139.6  
Outside the United States
    74.5       80.0       73.2       72.9       71.6  
Total
  $ 224.5     $ 235.5     $ 220.1     $ 221.6     $ 211.2  
Total cards-in-force (B):
                                       
United States
    52.1       52.0       51.8       51.2       50.9  
Outside the United States
    51.1       50.4       49.6       48.9       47.8  
Total
    103.2       102.4       101.4       100.1       98.7  
Basic cards-in-force (B):
                                       
United States
    40.5       40.3       40.2       39.8       39.6  
Outside the United States
    41.1       40.5       39.8       39.2       38.2  
Total
    81.6       80.8       80.0       79.0       77.8  
                                         
Average discount rate (C)
    2.52 %     2.49 %     2.53 %     2.54 %     2.53 %
Average basic cardmember spending (dollars) (D)
  $ 3,905     $ 4,113     $ 3,885     $ 3,948     $ 3,772  
Average fee per card (dollars) (D)
  $ 40     $ 40     $ 39     $ 39     $ 38  
Average fee per card adjusted (dollars) (D)
  $ 44     $ 44     $ 44     $ 43     $ 42  

(A) Card billed business includes activities (including cash advances) related to proprietary cards, cards issued under network partnership agreements (non-proprietary billed business), and certain insurance fees charged on proprietary cards.  In-store spend activity within retail co-brand portfolios in Global Network Services, from which the Company earns no revenue, is not included in non-proprietary billed business.  Card billed business is reflected in the United States or outside the United States based on where the cardmember is domiciled.

(B) Total cards-in-force represents the number of cards that are issued and outstanding.  Proprietary basic consumer cards-in-force includes basic cards issued to the primary account owner and does not include additional supplemental cards issued on that account.  Proprietary basic small business and corporate cards-in-force include basic and supplemental cards issued to employee cardmembers.  Non-proprietary cards-in-force includes all cards that are issued and outstanding under network partnership agreements, except for retail co-brand cardmember accounts that have no out-of-store spend activity during the prior 12 month period.

(C) This calculation is designed to reflect pricing at merchants accepting general purpose American Express cards.  It represents the percentage of billed business (both proprietary and Global Network Services) retained by the Company from merchants it acquires, prior to payments to third parties unrelated to merchant acceptance.

(D) Average basic card member spending and average fee per card are computed from proprietary card activities only. Average fee per card is computed based on net card fees, including the amortization of deferred direct acquisition costs divided by average worldwide proprietary cards-in-force.  The adjusted average fee per card, which is a non-GAAP measure, is computed in the same manner, but excludes amortization of deferred direct acquisition costs. The amount of amortization excluded for these periods was $65 million for the quarter ended March 31 2013, $63 million for the quarter ended December 31, 2012, $65 million for the quarter ended September 30, 2012, $64 million for the quarter ended June 30, 2012 and $65 million for the quarter ended March 31, 2012. The Company presents adjusted average fee per card because the Company believes this metric presents a useful indicator of card fee pricing across a range of its proprietary card products.
 
 
10

 
 
(Preliminary)

American Express Company
Selected Statistical Information (continued)

(Billions, except percentages and where indicated)

   
Quarters Ended
 
   
March 31,
2013
   
December 31,
2012
   
September 30,
2012
   
June 30,
2012
   
March 31,
2012
 
                               
Worldwide cardmember receivables:
                             
Total receivables
  $ 43.4     $ 42.8     $ 42.3     $ 41.5     $ 41.5  
Loss reserves (millions):
                                       
Beginning balance
  $ 428     $ 409     $ 392     $ 424     $ 438  
Provisions (A)
    154       167       151       134       149  
Other additions (B)
    41       44       39       29       29  
Net write-offs (C)
    (178 )     (153 )     (141 )     (164 )     (182 )
Other deductions (D)
    (35 )     (39 )     (32 )     (31 )     (10 )
Ending balance
  $ 410     $ 428     $ 409     $ 392     $ 424  
% of receivables
    0.9 %     1.0 %     1.0 %     0.9 %     1.0 %
Net write-off rate (principal only) - USCS (E)
    2.0 %     1.8 %     1.6 %     2.0 %     2.3 %
Net write-off rate (principal and fees) - USCS (E)
    2.2 %     1.9 %     1.7 %     2.2 %     2.5 %
30 days past due as a % of total - USCS
    1.9 %     1.8 %     1.8 %     1.7 %     1.9 %
Net loss ratio (as a % of charge volume) - ICS/GCS
    0.12 %     0.09 %     0.10 %     0.10 %     0.11 %
90 days past billing as a % of total - ICS/GCS
    0.8 %     0.9 %     0.7 %     0.7 %     0.7 %
                                         
Worldwide cardmember loans:
                                       
Total loans
  $ 62.3     $ 65.2     $ 61.8     $ 61.0     $ 60.1  
Loss reserves (millions):
                                       
Beginning balance
  $ 1,471     $ 1,459     $ 1,547     $ 1,680     $ 1,874  
Provisions (A)
    243       362       231       253       185  
Other additions (B)
    32       34       33       24       27  
Net write-offs - principal (C)
    (304 )     (310 )     (292 )     (329 )     (349 )
Net write-offs - interest and fees (C)
    (38 )     (36 )     (36 )     (41 )     (44 )
Other deductions (D)
    (37 )     (38 )     (24 )     (40 )     (13 )
Ending balance
  $ 1,367     $ 1,471     $ 1,459     $ 1,547     $ 1,680  
Ending reserves - principal
  $ 1,316     $ 1,423     $ 1,411     $ 1,492     $ 1,622  
Ending reserves - interest and fees
  $ 51     $ 48     $ 48     $ 55     $ 58  
% of loans
    2.2 %     2.3 %     2.4 %     2.5 %     2.8 %
% of past due
    170 %     182 %     182 %     202 %     201 %
Average loans
  $ 62.8     $ 62.9     $ 61.4     $ 60.6     $ 60.7  
Net write-off rate (principal only) (E)
    1.9 %     2.0 %     1.9 %     2.2 %     2.3 %
Net write-off rate (principal, interest and fees) (E)
    2.2 %     2.2 %     2.1 %     2.4 %     2.6 %
30 days past due loans as a % of total
    1.3 %     1.2 %     1.3 %     1.3 %     1.4 %
Net interest income divided by average loans (F)
    8.0 %     7.5 %     7.7 %     7.4 %     7.5 %
Net interest yield on cardmember loans (F)
    9.5 %     9.1 %     9.3 %     9.0 %     9.2 %

(A)  Provisions for principal (resulting from authorized transactions) and fee reserve components.

(B) Provisions for unauthorized transactions.

(C) Consists of principal (resulting from authorized transactions)  interest and/or fees, less recoveries.

(D) For cardmember receivables, includes net write-offs resulting from unauthorized transactions of $(40) million for the three months ended March 31, 2013, $(41) million for the three months ended December 31, 2012, $(37) million for the three months ended September 30, 2012, $(30) million for the three months ended June 30, 2012 and $(33) million for the three months ended March 31, 2012; foreign currency translation adjustments of $(2) million for the three months ended March 31, 2013, $(2) million for the three months ended December 31, 2012, $6 million for the three months ended September 30, 2012, $(5) million for the three months ended June 30, 2012 and $3 million for the three months ended March 31, 2012; reclassified cardmember bankruptcy reserves of $18 million for the three months ended March 31, 2012 only (cardmember bankruptcy reserves were classified as other liabilities in prior periods); and other items of $7 million for the three months ended March 31, 2013, $4 million for the three months ended December 31, 2012, $(1) million for the three months ended September 30, 2012, $4 million for the three months ended June 30, 2012 and $2 million for the three months ended March 31, 2012. For cardmember loans, includes net write-offs resulting from unauthorized transactions of $(32) million for the three months ended March 31, 2013, $(32) million for the three months ended December 31, 2012, $(31) million for the three months ended September 30, 2012, $(25) million for the three months ended June 30, 2012 and $(28) million for the three months ended March 31, 2012; foreign currency translation adjustments of $(1) million for the three months ended March 31, 2013, $(2) million for the three months ended December 31, 2012, $10 million for the three months ended September 30, 2012, $(11) million for the three months ended June 30, 2012 and $10 million for the three months ended March 31, 2012; reclassified cardmember bankruptcy reserves of $4 million for the three months ended March 31, 2012 only (cardmember bankruptcy reserves were classified as other liabilities in prior periods); and other items of  $(4) million for the three months ended March 31, 2013, $(4) million for the three months ended December 31, 2012, $(3) million for the three months ended September 30, 2012, $(4) million for the three months ended June 30, 2012 and $1 million for the three months ended March 31, 2012.

(E)  The Company presents a net write-off rate based on principal losses only (i.e., excluding interest and/or fees) to be consistent with industry convention.  In addition, because the Company's practice is to include uncollectible interest and/or fees as part of its total provision for losses, a net write-off rate including principal, interest and/or fees is also presented.

(F)  See Appendix III for calculations of net interest yield on cardmember loans, a non-GAAP measure, and net interest income divided by average loans, a GAAP measure, and the Company's rationale for presenting net interest yield on cardmember loans.
 
 
11

 
 
(Preliminary)

U.S. Card Services
Selected Income Statement Data

(Millions)

   
Quarters Ended
March 31,
   
Percentage
 
   
2013
   
2012
   
Inc/(Dec)
 
                   
Revenues
                 
Discount revenue, net card fees and other
  $ 2,878     $ 2,754       5 %
Interest income
    1,386       1,314       5  
Interest expense
    182       184       (1 )
Net interest income
    1,204       1,130       7  
Total revenues net of interest expense
    4,082       3,884       5  
Provisions for losses
    338       301       12  
Total revenues net of interest expense after provisions for losses
    3,744       3,583       4  
Expenses
                       
Marketing, promotion, rewards and cardmember services
    1,545       1,472       5  
Salaries and employee benefits and other operating expenses
    929       931       -  
Total
    2,474       2,403       3  
Pretax segment income
    1,270       1,180       8  
Income tax provision
    466       428       9  
Segment income
  $ 804     $ 752       7  
Effective tax rate
    36.7 %     36.3 %        
 
 
12

 
 
(Preliminary)

U.S. Card Services
Selected Statistical Information

(Billions, except percentages and where indicated)

   
Quarters Ended
March 31,
   
Percentage
 
   
2013
   
2012
   
Inc/(Dec)
 
                   
Card billed business
  $ 116.7     $ 107.7       8 %
Total cards-in-force (millions)
    42.5       41.2       3 %
Basic cards-in-force (millions)
    31.7       30.6       4 %
Average basic cardmember spending (dollars)
  $ 3,709     $ 3,529       5 %
                         
U.S. Consumer Travel:
                       
Travel sales (millions)
  $ 1,044     $ 1,023       2 %
Travel commissions and fees/sales
    6.4 %     7.4 %        
                         
Total segment assets
  $ 97.8     $ 90.7       8 %
Segment capital (millions) (A)
  $ 9,073     $ 9,350       (3 ) %
Return on average segment capital (B)
    29.2 %     33.8 %        
Return on average tangible segment capital (B)
    30.4 %     35.5 %        
                         
Cardmember receivables:
                       
Total receivables
  $ 20.4     $ 19.3       6 %
30 days past due as a % of total
    1.9 %     1.9 %        
Average receivables
  $ 20.0     $ 19.6       2 %
Net write-off rate (principal only) (C)
    2.0 %     2.3 %        
Net write-off rate (principal and fees) (C)
    2.2 %     2.5 %        
                         
Cardmember loans:
                       
Total loans
  $ 53.6     $ 51.4       4 %
30 days past due loans as a % of total
    1.2 %     1.3 %        
Average loans
  $ 54.0     $ 51.9       4 %
Net write-off rate (principal only) (C)
    2.0 %     2.3 %        
Net write-off rate (principal, interest and fees) (C)
    2.2 %     2.6 %        
Net interest income divided by average loans (D)
    9.0 %     8.8 %        
Net interest yield on cardmember loans (D)
    9.4 %     9.1 %        

(A) Segment capital represents capital allocated to a segment based upon specific business operational needs, risk measures, and regulatory capital requirements.

(B) Refer to Appendix II for components of return on average segment capital and return on average tangible segment capital, a non-GAAP measure.

(C) The Company presents a net write-off rate based on principal losses only (i.e., excluding interest and/or fees) to be consistent with industry convention.  In addition, because the Company's practice is to include uncollectible interest and/or fees as part of its total provision for losses, a net write-off rate including principal, interest and/or fees is also presented.

(D)  See Appendix IV for calculations of net interest yield on cardmember loans, a non-GAAP measure, and net interest income divided by average loans, a GAAP measure, and the Company's rationale for presenting net interest yield on cardmember loans.
 
 
13

 
 
(Preliminary)

U.S. Card Services
Selected Income Statement Data

(Millions)

   
Quarters Ended
 
   
March 31,
2013
   
December 31,
2012
   
September 30,
2012
   
June 30,
2012
   
March 31,
2012
 
                               
Revenues
                             
Discount revenue, net card fees and other
  $ 2,878     $ 2,903     $ 2,887     $ 2,925     $ 2,754  
Interest income
    1,386       1,364       1,362       1,302       1,314  
Interest expense
    182       197       194       190       184  
Net interest income
    1,204       1,167       1,168       1,112       1,130  
Total revenues net of interest expense
    4,082       4,070       4,055       4,037       3,884  
Provisions for losses
    338       477       339       312       301  
Total revenues net of interest expense after provisions for losses
    3,744       3,593       3,716       3,725       3,583  
Expenses
                                       
Marketing, promotion, rewards and cardmember services
    1,545       1,888       1,626       1,566       1,472  
Salaries and employee benefits and other operating expenses
    929       1,093       962       1,010       931  
Total
    2,474       2,981       2,588       2,576       2,403  
Pretax segment income
    1,270       612       1,128       1,149       1,180  
Income tax provision
    466       189       429       431       428  
Segment income
  $ 804     $ 423     $ 699     $ 718     $ 752  
Effective tax rate
    36.7 %     30.9 %     38.0 %     37.5 %     36.3 %
 
 
14

 
 

(Preliminary)

U.S. Card Services
Selected Statistical Information

(Billions, except percentages and where indicated)

   
Quarters Ended
 
   
March 31,
2013
   
December 31,
2012
   
September 30,
2012
   
June 30,
2012
   
March 31,
2012
 
                               
Card billed business
  $ 116.7     $ 123.3     $ 115.3     $ 116.0     $ 107.7  
Total cards-in-force (millions)
    42.5       42.2       41.8       41.5       41.2  
Basic cards-in-force (millions)
    31.7       31.3       31.1       30.8       30.6  
Average basic cardmember spending (dollars)
  $ 3,709     $ 3,952     $ 3,725     $ 3,776     $ 3,529  
                                         
U.S. Consumer Travel:
                                       
Travel sales
  $ 1.0     $ 0.9     $ 1.0     $ 1.1     $ 1.0  
Travel commissions and fees/sales
    6.4 %     7.8 %     7.6 %     7.7 %     7.4 %
                                         
Total segment assets
  $ 97.8     $ 98.3     $ 96.3     $ 95.5     $ 90.7  
Segment capital (A)
  $ 9.1     $ 8.7     $ 9.1     $ 9.0     $ 9.3  
Return on average segment capital (B)
    29.2 %     28.8 %     32.5 %     33.6 %     33.8 %
Return on average tangible segment capital (B)
    30.4 %     30.1 %     34.0 %     35.3 %     35.5 %
                                         
Cardmember receivables:
                                       
Total receivables
  $ 20.4     $ 21.1     $ 19.5     $ 19.6     $ 19.3  
30 days past due as a % of total
    1.9 %     1.8 %     1.8 %     1.7 %     1.9 %
Average receivables
  $ 20.0     $ 20.1     $ 19.4     $ 19.8     $ 19.6  
Net write-off rate (principal only) (C)
    2.0 %     1.8 %     1.6 %     2.0 %     2.3 %
Net write-off rate (principal and fees) (C)
    2.2 %     1.9 %     1.7 %     2.2 %     2.5 %
                                         
Cardmember loans:
                                       
Total loans
  $ 53.6     $ 56.0     $ 52.9     $ 52.5     $ 51.4  
30 days past due loans as a % of total
    1.2 %     1.2 %     1.3 %     1.2 %     1.3 %
Average loans
  $ 54.0     $ 53.9     $ 52.8     $ 52.1     $ 51.9  
Net write-off rate (principal only) (C)
    2.0 %     2.0 %     1.9 %     2.2 %     2.3 %
Net write-off rate (principal, interest and fees) (C)
    2.2 %     2.2 %     2.1 %     2.4 %     2.6 %
Net interest income divided by average loans (D)
    9.0 %     8.6 %     8.8 %     8.6 %     8.8 %
Net interest yield on cardmember loans (D)
    9.4 %     9.0 %     9.2 %     9.0 %     9.1 %

(A) Segment capital represents capital allocated to a segment based upon specific business operational needs, risk measures, and regulatory capital requirements.

(B) Refer to Appendix II for components of return on average segment capital and return on average tangible segment capital, a non-GAAP measure.

(C)  The Company presents a net write-off rate based on principal losses only (i.e., excluding interest and/or fees) to be consistent with industry convention.  In addition, because the Company's practice is to include uncollectible interest and/or fees as part of its total provision for losses, a net write-off rate including principal, interest and/or fees is also presented.

(D)  See Appendix IV for calculations of net interest yield on cardmember loans, a non-GAAP measure, and net interest income divided by average loans, a GAAP measure, and the Company's rationale for presenting net interest yield on cardmember loans.
 
 
15

 
 
(Preliminary)

International Card Services
Selected Income Statement Data

(Millions)

   
Quarters Ended
March 31,
   
Percentage
 
   
2013
   
2012
   
Inc/(Dec)
 
                   
Revenues
                 
Discount revenue, net card fees and other
  $ 1,124     $ 1,106       2 %
Interest income
    290       293       (1 )
Interest expense
    97       100       (3 )
Net interest income
    193       193       -  
Total revenues net of interest expense
    1,317       1,299       1  
Provisions for losses
    95       54       76  
Total revenues net of interest expense after provisions for losses
    1,222       1,245       (2 )
Expenses
                       
Marketing, promotion, rewards and cardmember services
    452       461       (2 )
Salaries and employee benefits and other operating expenses
    577       588       (2 )
Total
    1,029       1,049       (2 )
Pretax segment income
    193       196       (2 )
Income tax provision/(benefit)
    15       (1 )     #  
Segment income
  $ 178     $ 197       (10 )
Effective tax rate
    7.8 %     -0.5 %        

# - Denotes a variance of more than 100%.
 
 
16

 
 
(Preliminary)

International Card Services
Selected Statistical Information

(Billions, except percentages and where indicated)

   
Quarters Ended
March 31,
   
Percentage
 
   
2013
   
2012
   
Inc/(Dec)
 
                   
Card billed business
  $ 31.3     $ 30.7       2 %
Total cards-in-force (millions)
    15.6       15.4       1 %
Basic cards-in-force (millions)
    10.6       10.5       1 %
Average basic cardmember spending (dollars)
  $ 2,961     $ 2,927       1 %
                         
International Consumer Travel:
                       
Travel sales (millions)
  $ 340     $ 345       (1 ) %
Travel commissions and fees/sales
    6.8 %     7.2 %        
                         
Total segment assets
  $ 31.1     $ 30.9       1 %
Segment capital (millions) (A)
  $ 2,981     $ 3,023       (1 ) %
Return on average segment capital (B)
    20.9 %     24.7 %        
Return on average tangible segment capital (B)
    40.3 %     50.0 %        
                         
Cardmember receivables:
                       
Total receivables
  $ 7.1     $ 6.7       6 %
90 days past billing as a % of total
    1.1 %     1.0 %        
Net loss ratio (as a % of charge volume)
    0.18 %     0.15 %        
                         
Cardmember loans:
                       
Total loans
  $ 8.6     $ 8.6       - %
30 days past due loans as a % of total
    1.7 %     1.8 %        
Average loans
  $ 8.8     $ 8.8       - %
Net write-off rate (principal only) (C)
    1.8 %     2.1 %        
Net write-off rate (principal, interest and fees) (C)
    2.3 %     2.7 %        
Net interest income divided by average loans (D)
    8.9 %     8.8 %        
Net interest yield on cardmember loans (D)
    10.0 %     9.8 %        

(A) Segment capital represents capital allocated to a segment based upon specific business operational needs, risk measures, and regulatory capital requirements.

(B) Refer to Appendix II for components of return on average segment capital and return on average tangible segment capital, a non-GAAP measure.

(C) The Company presents a net write-off rate based on principal losses only (i.e., excluding interest and/or fees) to be consistent with industry convention.  In addition, because the Company's practice is to include uncollectible interest and/or fees as part of its total provision for losses, a net write-off rate including principal, interest and/or fees is also presented.

(D)  See Appendix IV for calculations of net interest yield on cardmember loans, a non-GAAP measure, and net interest income divided by average loans, a GAAP measure, and the Company's rationale for presenting net interest yield on cardmember loans.
 
 
17

 
 
(Preliminary)

International Card Services
Selected Income Statement Data

(Millions)

   
Quarters Ended
 
   
March 31,
2013
   
December 31,
2012
   
September 30,
2012
   
June 30,
2012
   
March 31,
2012
 
                               
Revenues
                             
Discount revenue, net card fees and other
  $ 1,124     $ 1,210     $ 1,126     $ 1,119     $ 1,106  
Interest income
    290       289       289       276       293  
Interest expense
    97       102       102       98       100  
Net interest income
    193       187       187       178       193  
Total revenues net of interest expense
    1,317       1,397       1,313       1,297       1,299  
Provisions for losses
    95       99       83       94       54  
Total revenues net of interest expense after provisions for losses
    1,222       1,298       1,230       1,203       1,245  
Expenses
                                       
Marketing, promotion, rewards and cardmember services
    452       525       466       475       461  
Salaries and employee benefits and other operating expenses
    577       663       557       582       588  
Total
    1,029       1,188       1,023       1,057       1,049  
Pretax segment income
    193       110       207       146       196  
Income tax provision/(benefit)
    15       15       43       (32 )     (1 )
Segment income
  $ 178     $ 95     $ 164     $ 178     $ 197  
Effective tax rate
    7.8 %     13.6 %     20.8 %     -21.9 %     -0.5 %
 
 
18

 
 
(Preliminary)

International Card Services
Selected Statistical Information

(Billions, except percentages and where indicated)

   
Quarters Ended
 
   
March 31,
2013
   
December 31,
2012
   
September 30,
2012
   
June 30,
2012
   
March 31,
2012
 
                               
Card billed business
  $ 31.3     $ 34.7     $ 31.9     $ 31.5     $ 30.7  
Total cards-in-force (millions)
    15.6       15.6       15.5       15.5       15.4  
Basic cards-in-force (millions)
    10.6       10.6       10.6       10.6       10.5  
Average basic cardmember spending (dollars)
  $ 2,961     $ 3,280     $ 3,026     $ 2,985     $ 2,927  
                                         
International Consumer Travel:
                                       
Travel sales
  $ 0.3     $ 0.4     $ 0.3     $ 0.3     $ 0.3  
Travel commissions and fees/sales
    6.8 %     7.4 %     7.1 %     7.1 %     7.2 %
                                         
Total segment assets
  $ 31.1     $ 31.8     $ 30.6     $ 29.3     $ 30.9  
Segment capital (A)
  $ 3.0     $ 2.9     $ 3.0     $ 2.8     $ 3.0  
Return on average segment capital (B)
    20.9 %     21.8 %     23.7 %     25.5 %     24.7 %
Return on average tangible segment capital (B)
    40.3 %     43.0 %     46.9 %     51.1 %     50.0 %
                                         
Cardmember receivables:
                                       
Total receivables
  $ 7.1     $ 7.8     $ 7.2     $ 6.8     $ 6.7  
90 days past billing as a % of total
    1.1 %     0.9 %     0.9 %     1.0 %     1.0 %
Net loss ratio (as a % of charge volume)
    0.18 %     0.16 %     0.17 %     0.16 %     0.15 %
                                         
Cardmember loans:
                                       
Total loans
  $ 8.6     $ 9.2     $ 8.9     $ 8.4     $ 8.6  
30 days past due loans as a % of total
    1.7 %     1.5 %     1.6 %     1.7 %     1.8 %
Average loans
  $ 8.8     $ 8.9     $ 8.6     $ 8.5     $ 8.8  
Net write-off rate (principal only) (C)
    1.8 %     1.8 %     1.6 %     2.0 %     2.1 %
Net write-off rate (principal, interest and fees) (C)
    2.3 %     2.3 %     2.2 %     2.6 %     2.7 %
Net interest income divided by average loans (D)
    8.9 %     8.3 %     8.7 %     8.4 %     8.8 %
Net interest yield on cardmember loans (D)
    10.0 %     9.6 %     9.8 %     9.5 %     9.8 %

(A) Segment capital represents capital allocated to a segment based upon specific business operational needs, risk measures, and regulatory capital requirements.

(B) Refer to Appendix II for components of return on average segment capital and return on average tangible segment capital, a non-GAAP measure.

(C) The Company presents a net write-off rate based on principal losses only (i.e., excluding interest and/or fees) to be consistent with industry convention.  In addition, because the Company's practice is to include uncollectible interest and/or fees as part of its total provision for losses, a net write-off rate including principal, interest and/or fees is also presented.

(D)  See Appendix IV for calculations of net interest yield on cardmember loans, a non-GAAP measure, and net interest income divided by average loans, a GAAP measure, and the Company's rationale for presenting net interest yield on cardmember loans.
 
 
19

 
 
(Preliminary)

Global Commercial Services
Selected Income Statement Data

(Millions)

   
Quarters Ended
March 31,
   
Percentage
 
   
2013
   
2012
   
Inc/(Dec)
 
                   
Revenues
                 
Discount revenue, net card fees and other
  $ 1,220     $ 1,216       - %
Interest income
    3       3       -  
Interest expense
    60       62       (3 )
Net interest expense
    (57 )     (59 )     (3 )
Total revenues net of interest expense
    1,163       1,157       1  
Provisions for losses
    37       35       6  
Total revenues net of interest expense after provisions for losses
    1,126       1,122       -  
Expenses
                       
Marketing, promotion, rewards and cardmember services
    150       154       (3 )
Salaries and employee benefits and other operating expenses
    693       724       (4 )
Total
    843       878       (4 )
Pretax segment income
    283       244       16  
Income tax provision
    92       67       37  
Segment income
  $ 191     $ 177       8  
Effective tax rate
    32.5 %     27.5 %        
 
 
20

 
 
(Preliminary)

Global Commercial Services
Selected Statistical Information

(Billions, except percentages and where indicated)

   
Quarters Ended
March 31,
   
Percentage
 
   
2013
   
2012
   
Inc/(Dec)
 
                   
Card billed business
  $ 42.8     $ 41.4       3 %
Total cards-in-force (millions)
    7.0       7.0       -  
Basic cards-in-force (millions)
    7.0       7.0       -  
Average basic cardmember spending (dollars)
  $ 6,105     $ 5,920       3 %
                         
Global Corporate Travel:
                       
Travel sales (millions)
  $ 4,653     $ 4,845       (4 ) %
Travel commissions and fees/sales
    7.4 %     7.2 %        
                         
Total segment assets
  $ 20.5     $ 21.9       (6 ) %
Segment capital (millions) (A)
  $ 3,636     $ 3,800       (4 ) %
Return on average segment capital (B)
    18.0 %     20.0 %        
Return on average tangible segment capital (B)
    35.2 %     40.6 %        
                         
Cardmember receivables:
                       
Total receivables
  $ 15.7     $ 15.3       3 %
90 days past billing as a % of total
    0.7 %     0.6 %        
Net loss ratio (as a % of charge volume)
    0.08 %     0.08 %        

(A) Segment capital represents capital allocated to a segment based upon specific business operational needs, risk measures, and regulatory capital requirements.

(B) Refer to Appendix II for components of return on average segment capital and return on average tangible segment capital, a non-GAAP measure.
 
 
21

 
 
(Preliminary)

Global Commercial Services
Selected Income Statement Data

(Millions)

   
Quarters Ended
 
   
March 31,
2013
   
December 31,
2012
   
September 30,
2012
   
June 30,
2012
   
March 31,
2012
 
                               
Revenues
                             
Discount revenue, net card fees and other
  $ 1,220     $ 1,277     $ 1,218     $ 1,284     $ 1,216  
Interest income
    3       3       3       2       3  
Interest expense
    60       65       65       65       62  
Net interest expense
    (57 )     (62 )     (62 )     (63 )     (59 )
Total revenues net of interest expense
    1,163       1,215       1,156       1,221       1,157  
Provisions for losses
    37       33       32       36       35  
Total revenues net of interest expense after provisions for losses
    1,126       1,182       1,124       1,185       1,122  
Expenses
                                       
Marketing, promotion, rewards and cardmember services
    150       148       139       138       154  
Salaries and employee benefits and other operating expenses
    693       892       710       748       724  
Total
    843       1,040       849       886       878  
Pretax segment income
    283       142       275       299       244  
Income tax provision
    92       77       92       80       67  
Segment income
  $ 191     $ 65     $ 183     $ 219     $ 177  
Effective tax rate
    32.5 %     54.2 %     33.5 %     26.8 %     27.5 %
 
 
22

 
 
(Preliminary)

Global Commercial Services
Selected Statistical Information

(Billions, except percentages and where indicated)

   
Quarters Ended
 
   
March 31,
2013
   
December 31,
2012
   
September 30,
2012
   
June 30,
2012
   
March 31,
2012
 
                               
Card billed business
  $ 42.8     $ 41.9     $ 40.6     $ 42.3     $ 41.4  
Total cards-in-force (millions)
    7.0       7.0       7.0       7.0       7.0  
Basic cards-in-force (millions)
    7.0       7.0       7.0       7.0       7.0  
Average basic cardmember spending (dollars)
  $ 6,105     $ 5,978     $ 5,798     $ 6,042     $ 5,920  
                                         
Global Corporate Travel:
                                       
Travel sales
  $ 4.7     $ 4.6     $ 4.4     $ 5.1     $ 4.8  
Travel commissions and fees/sales
    7.4 %     8.7 %     8.4 %     8.1 %     7.2 %
                                         
Total segment assets
  $ 20.5     $ 18.9     $ 20.4     $ 20.0     $ 21.9  
Segment capital (A)
  $ 3.6     $ 3.6     $ 3.6     $ 3.6     $ 3.8  
Return on average segment capital (B)
    18.0 %     17.6 %     20.9 %     21.1 %     20.0 %
Return on average tangible segment capital (B)
    35.2 %     35.1 %     41.9 %     42.3 %     40.6 %
                                         
Cardmember receivables:
                                       
Total receivables
  $ 15.7     $ 13.7     $ 15.4     $ 15.0     $ 15.3  
90 days past billing as a % of total
    0.7 %     0.8 %     0.7 %     0.6 %     0.6 %
Net loss ratio (as a % of charge volume)
    0.08 %     0.06 %     0.05 %     0.06 %     0.08 %

(A) Segment capital represents capital allocated to a segment based upon specific business operational needs, risk measures, and regulatory capital requirements.

(B) Refer to Appendix II for components of return on average segment capital and return on average tangible segment capital, a non-GAAP measure.
 
 
23

 
 
(Preliminary)

Global Network & Merchant Services
Selected Income Statement Data

(Millions)

   
Quarters Ended
March 31,
   
Percentage
 
   
2013
   
2012
   
Inc/(Dec)
 
Revenues
                 
Discount revenue, fees and other
  $ 1,234     $ 1,186       4 %
Interest income
    7       4       75  
Interest expense
    (62 )     (58 )     7  
Net interest income
    69       62       11  
Total revenues net of interest expense
    1,303       1,248       4  
Provisions for losses
    20       18       11  
Total revenues net of interest expense after provisions for losses
    1,283       1,230       4  
Expenses
                       
Marketing, promotion, rewards and cardmember services
    158       172       (8 )
Salaries and employee benefits and other operating expenses
    543       519       5  
Total
    701       691       1  
Pretax segment income
    582       539       8  
Income tax provision
    209       182       15  
Segment income
  $ 373     $ 357       4  
Effective tax rate
    35.9 %     33.8 %        
 
 
24

 
 
(Preliminary)

Global Network & Merchant Services
Selected Statistical Information

(Billions, except percentages and where indicated)

   
Quarters Ended
March 31,
   
Percentage
 
   
2013
   
2012
   
Inc/(Dec)
 
                   
Global Card billed business (A)
  $ 224.5     $ 211.2       6 %
                         
Global Network & Merchant Services:
                       
Total segment assets
  $ 22.0     $ 20.1       9 %
Segment capital (millions) (B)
  $ 2,068     $ 2,141       (3 )%
Return on average segment capital (C)
    69.1 %     67.1 %        
Return on average tangible segment capital (C)
    76.4 %     74.9 %        
                         
Global Network Services:
                       
Card billed business
  $ 33.2     $ 30.4       9 %
Total cards-in-force (millions)
    38.1       35.1       9 %

(A) Global Card billed business includes activities (including cash advances) related to proprietary cards, cards issued under network partnership agreements (non-proprietary billed business), and certain insurance fees charged on proprietary cards.  In-store spend activity within retail co-brand portfolios in Global Network Services, from which the Company earns no revenue, is not included in non-proprietary billed business.

(B) Segment capital represents capital allocated to a segment based upon specific business operational needs, risk measures, and regulatory capital requirements.

(C) Refer to Appendix II for components of return on average segment capital and return on average tangible segment capital, a non-GAAP measure.
 
 
25

 
 
(Preliminary)

Global Network & Merchant Services
Selected Income Statement Data

(Millions)

   
Quarters Ended
 
   
March 31,
2013
   
December 31,
2012
   
September 30,
2012
   
June 30,
2012
   
March 31,
2012
 
Revenues
                             
Discount revenue, fees and other
  $ 1,234     $ 1,322     $ 1,238     $ 1,259     $ 1,186  
Interest income
    7       7       7       5       4  
Interest expense
    (62 )     (61 )     (65 )     (59 )     (58 )
Net interest income
    69       68       72       64       62  
Total revenues net of interest expense
    1,303       1,390       1,310       1,323       1,248  
Provisions for losses
    20       21       18       17       18  
Total revenues net of interest expense after provisions for losses
    1,283       1,369       1,292       1,306       1,230  
Expenses
                                       
Marketing, promotion, rewards and cardmember services
    158       180       192       200       172  
Salaries and employee benefits and other operating expenses
    543       632       539       544       519  
Total
    701       812       731       744       691  
Pretax segment income
    582       557       561       562       539  
Income tax provision
    209       203       201       190       182  
Segment income
  $ 373     $ 354     $ 360     $ 372     $ 357  
Effective tax rate
    35.9 %     36.4 %     35.8 %     33.8 %     33.8 %
 
 
26

 
 
(Preliminary)

Global Network & Merchant Services
Selected Statistical Information

(Billions, except percentages and where indicated)

   
Quarters Ended
 
   
March 31,
2013
   
December 31,
2012
   
September 30,
2012
   
June 30,
2012
   
March 31,
2012
 
                               
Global Card billed business (A)
  $ 224.5     $ 235.5     $ 220.1     $ 221.6     $ 211.2  
                                         
Global Network & Merchant Services:
                                       
Total segment assets
  $ 22.0     $ 16.5     $ 21.4     $ 19.8     $ 20.1  
Segment capital (B)
  $ 2.1     $ 2.0     $ 2.1     $ 2.2     $ 2.1  
Return on average segment capital (C)
    69.1 %     68.6 %     67.6 %     67.4 %     67.1 %
Return on average tangible segment capital (C)
    76.4 %     75.9 %     75.0 %     74.9 %     74.9 %
                                         
Global Network Services:
                                       
Card billed business
  $ 33.2     $ 35.1     $ 32.0     $ 31.3     $ 30.4  
Total cards-in-force (millions)
    38.1       37.6       37.1       36.1       35.1  

(A) Global Card billed business includes activities (including cash advances) related to proprietary cards, cards issued under network partnership agreements (non-proprietary billed business), and certain insurance fees charged on proprietary cards.  In-store spend activity within retail co-brand portfolios in Global Network Services, from which the Company earns no revenue, is not included in non-proprietary billed business.

(B) Segment capital represents capital allocated to a segment based upon specific business operational needs, risk measures, and regulatory capital requirements.

(C) Refer to Appendix II for components of return on average segment capital and return on average tangible segment capital, a non-GAAP measure.
 
 
27

 
 
(Preliminary)

American Express Company
Components of Return on Average Equity (ROE), Return on Average Common Equity (ROCE),
and Return on Average Tangible Common Equity (ROTCE)
Appendix I

(Millions)

   
For the Twelve Months Ended
 
   
March 31,
2013
   
December 31,
2012
   
September 30,
2012
   
June 30,
2012
   
March 31,
2012
 
                               
ROE
                             
                               
Net income
  $ 4,506     $ 4,482     $ 5,037     $ 5,022     $ 5,014  
Average shareholders' equity
  $ 19,426     $ 19,425     $ 19,145     $ 18,887     $ 18,525  
Return on average equity (A)
    23.2 %     23.1 %     26.3 %     26.6 %     27.1 %
                                         
Reconciliation of ROCE and ROTCE
                                       
                                         
Net income
  $ 4,506     $ 4,482     $ 5,037     $ 5,022     $ 5,014  
Earnings allocated to participating share awards and other
    46       49       56       57       58  
Net income attributable to common shareholders
  $ 4,460     $ 4,433     $ 4,981     $ 4,965     $ 4,956  
                                         
Average shareholders' equity
  $ 19,426     $ 19,425     $ 19,145     $ 18,887     $ 18,525  
Average common shareholders' equity
  $ 19,426     $ 19,425     $ 19,145     $ 18,887     $ 18,525  
Average goodwill and other intangibles
    4,181       4,232       4,272       4,330       4,380  
Average tangible common shareholders' equity
  $ 15,245     $ 15,193     $ 14,873     $ 14,557     $ 14,145  
Return on average common equity (A)
    23.0 %     22.8 %     26.0 %     26.3 %     26.8 %
Return on average tangible common equity (B)
    29.3 %     29.2 %     33.5 %     34.1 %     35.0 %

(A) Return on average equity and return on average common equity are calculated by dividing one year period net income/net income attributable to common shareholders by one year average total shareholders’ equity/average common shareholders' equity, respectively.

(B) Return on average tangible common equity, a non-GAAP measure, is computed in the same manner as return on average common equity except the computation of average tangible common shareholders' equity, a non-GAAP measure, excludes from average total shareholders' equity, average goodwill and other intangibles. The Company believes that return on average tangible common equity is a useful measure of the profitability of its business.
 
 
28

 
 
(Preliminary)

American Express Company
Components of Return on Average Segment Capital (ROSC) and Return on Average Tangible Segment Capital (ROTSC)
Appendix II

(Millions)

   
For the Twelve Months Ended
 
   
March 31,
2013
   
December 31,
2012
   
September 30,
2012
   
June 30,
2012
   
March 31,
2012
 
                               
U.S. Card Services
                             
Segment income
  $ 2,644     $ 2,592     $ 2,896     $ 2,930     $ 2,877  
Average segment capital
  $ 9,053     $ 8,999     $ 8,903     $ 8,714     $ 8,508  
Average goodwill and other intangibles
    368       379       391       403       414  
Average tangible segment capital
  $ 8,685     $ 8,620     $ 8,512     $ 8,311     $ 8,094  
Return on average segment capital (A)
    29.2 %     28.8 %     32.5 %     33.6 %     33.8 %
Return on average tangible segment capital (A)
    30.4 %     30.1 %     34.0 %     35.3 %     35.5 %
                                         
International Card Services
                                       
Segment income
  $ 615     $ 634     $ 691     $ 748     $ 731  
Average segment capital
  $ 2,937     $ 2,909     $ 2,919     $ 2,936     $ 2,962  
Average goodwill and other intangibles
    1,412       1,433       1,446       1,472       1,500  
Average tangible segment capital
  $ 1,525     $ 1,476     $ 1,473     $ 1,464     $ 1,462  
Return on average segment capital (A)
    20.9 %     21.8 %     23.7 %     25.5 %     24.7 %
Return on average tangible segment capital (A)
    40.3 %     43.0 %     46.9 %     51.1 %     50.0 %
                                         
Global Commercial Services
                                       
Segment income
  $ 658     $ 644     $ 759     $ 773     $ 731  
Average segment capital
  $ 3,663     $ 3,649     $ 3,629     $ 3,661     $ 3,649  
Average goodwill and other intangibles
    1,796       1,812       1,819       1,833       1,847  
Average tangible segment capital
  $ 1,867     $ 1,837     $ 1,810     $ 1,828     $ 1,802  
Return on average segment capital (A)
    18.0 %     17.6 %     20.9 %     21.1 %     20.0 %
Return on average tangible segment capital (A)
    35.2 %     35.1 %     41.9 %     42.3 %     40.6 %
                                         
Global Network & Merchant Services
                                       
Segment income
  $ 1,459     $ 1,443     $ 1,413     $ 1,385     $ 1,337  
Average segment capital
  $ 2,110     $ 2,104     $ 2,090     $ 2,056     $ 1,993  
Average goodwill and other intangibles
    201       203       205       207       209  
Average tangible segment capital
  $ 1,909     $ 1,901     $ 1,885     $ 1,849     $ 1,784  
Return on average segment capital (A)
    69.1 %     68.6 %     67.6 %     67.4 %     67.1 %
Return on average tangible segment capital (A)
    76.4 %     75.9 %     75.0 %     74.9 %     74.9 %

(A) Return on average segment capital is calculated by dividing one year period segment income by one year average segment capital.  Return on average tangible segment capital, a non-GAAP measure, is computed in the same manner as return on average segment capital except the computation of average tangible segment capital, a non-GAAP measure, excludes average goodwill and other intangibles.  The Company believes that return on average tangible segment capital is a useful measure of the profitability of its business.
 
 
29

 
 
(Preliminary)

American Express Company
Net Interest Yield on Cardmember Loans
Appendix III

(Millions)

   
Quarters Ended
 
   
March 31,
2013
   
December 31,
2012
   
September 30,
2012
   
June 30,
2012
   
March 31,
2012
 
                               
Net interest income
  $ 1,243     $ 1,193     $ 1,181     $ 1,121     $ 1,133  
                                         
Exclude:
                                       
Interest expense not attributable to the Company's cardmember loan portfolio
  $ 311     $ 324     $ 338     $ 341     $ 364  
                                         
Interest income not attributable to the Company's cardmember loan portfolio
  $ (95 )   $ (91 )   $ (97 )   $ (104 )   $ (109 )
                                         
                                         
Adjusted net interest income (A)
  $ 1,459     $ 1,426     $ 1,422     $ 1,358     $ 1,388  
                                         
Average loans (billions)
  $ 62.8     $ 62.9     $ 61.4     $ 60.6     $ 60.7  
                                         
Exclude:
                                       
Unamortized deferred card fees, net of direct acquisition costs of cardmember loans, and other (billions)
  $ (0.3 )   $ (0.2 )   $ (0.2 )   $ (0.2 )   $ (0.2 )
                                         
Adjusted average loans (billions) (B)
  $ 62.5     $ 62.7     $ 61.2     $ 60.4     $ 60.5  
                                         
Net interest income divided by average loans (C)
    8.0 %     7.5 %     7.7 %     7.4 %     7.5 %
Net interest yield on cardmember loans (D)
    9.5 %     9.1 %     9.3 %     9.0 %     9.2 %
 
(A)  Adjusted net interest income, a non-GAAP measure, represents net interest income allocated to the Company's cardmember loan portfolio excluding the impact of interest expense and interest income not attributable to the Company's cardmember loan portfolio. The Company believes adjusted net interest income is useful to investors because it is a component of net interest yield on cardmember loans.

(B)  Adjusted average loans, a non-GAAP measure, represents average cardmember loans excluding the impact of deferred card fees, net of deferred direct acquisition costs of cardmember loans, and other. The Company believes adjusted average loans is useful to investors because it is a component of net interest yield on cardmember loans.

(C)  This calculation includes elements of total interest income and total interest expense that are not attributable to the cardmember loan portfolio, and thus is not representative of net interest yield on cardmember loans. The calculation includes interest income and interest expense attributable to investment securities and other interest-bearing deposits as well as to cardmember loans, and interest expense attributable to other activities, including cardmember receivables.

(D)  Net interest yield on cardmember loans, a non-GAAP measure, is computed by dividing adjusted net interest income by adjusted average loans, computed on an annualized basis.  The calculation of net interest yield on cardmember loans includes interest that is deemed uncollectible. For all presentations of net interest yield on cardmember loans, reserves and net write-offs related to uncollectible interest are recorded through provisions for losses - cardmember loans; therefore, such reserves and net write-offs are not included in the net interest yield calculation. The Company believes net interest yield on cardmember loans is useful to investors because it provides a measure of profitability of the Company's cardmember loan portfolio.
 
 
30

 
 
(Preliminary)

U. S. Card Services and International Card Services
Net Interest Yield on Cardmember Loans
Appendix IV

(Millions)

   
Quarters Ended
 
   
March 31,
2013
   
December 31,
2012
   
September 30,
2012
   
June 30,
2012
   
March 31,
2012
 
USCS:
                             
Net interest income
  $ 1,204     $ 1,167     $ 1,168     $ 1,112     $ 1,130  
                                         
Exclude:
                                       
Interest expense not attributable to the Company's cardmember loan portfolio
  $ 48     $ 51     $ 51     $ 51     $ 51  
                                         
Interest income not attributable to the Company's cardmember loan portfolio
  $ (2 )   $ (2 )   $ (3 )   $ (2 )   $ (2 )
                                         
Adjusted net interest income (A)
  $ 1,250     $ 1,216     $ 1,216     $ 1,161     $ 1,179  
                                         
Average loans (billions)
  $ 54.0     $ 53.9     $ 52.8     $ 52.1     $ 51.9  
                                         
Exclude:
                                       
Unamortized deferred card fees, net of direct acquisition costs of cardmember loans (billions)
  $ -     $ -     $ -     $ -     $ -  
                                         
Adjusted average loans (billions) (B)
  $ 54.0     $ 53.9     $ 52.8     $ 52.1     $ 51.9  
                                         
Net interest income divided by average loans (C)
    9.0 %     8.6 %     8.8 %     8.6 %     8.8 %
Net interest yield on cardmember loans (D)
    9.4 %     9.0 %     9.2 %     9.0 %     9.1 %
                                         
ICS:
                                       
Net interest income
  $ 193     $ 187     $ 187     $ 178     $ 193  
                                         
Exclude:
                                       
Interest expense not attributable to the Company's cardmember loan portfolio
  $ 23     $ 27     $ 26     $ 26     $ 25  
                                         
Interest income not attributable to the Company's cardmember loan portfolio
  $ (7 )   $ (3 )   $ (7 )   $ (7 )   $ (9 )
                                         
Adjusted net interest income (A)
  $ 209     $ 211     $ 206     $ 197     $ 209  
                                         
Average loans (billions)
  $ 8.8     $ 8.9     $ 8.6     $ 8.5     $ 8.8  
                                         
Exclude:
                                       
Unamortized deferred card fees, net of direct acquisition costs of cardmember loans, and other (billions)
  $ (0.3 )   $ (0.2 )   $ (0.2 )   $ (0.2 )   $ (0.2 )
                                         
Adjusted average loans (billions) (B)
  $ 8.5     $ 8.7     $ 8.4     $ 8.3     $ 8.6  
                                         
Net interest income divided by average loans (C)
    8.9 %     8.3 %     8.7 %     8.4 %     8.8 %
Net interest yield on cardmember loans (D)
    10.0 %     9.6 %     9.8 %     9.5 %     9.8 %

(A) Adjusted net interest income, a non-GAAP measure, represents net interest income allocated to the Company's cardmember loan portfolio excluding the impact of interest expense and interest income not attributable to the Company's cardmember loan portfolio. The Company believes adjusted net interest income is useful to investors because it is a component of net interest yield on cardmember loans.

(B)  Adjusted average loans, a non-GAAP measure, represents average cardmember loans excluding the impact of deferred card fees, net of deferred direct acquisition costs of cardmember loans, and other. The Company believes adjusted average loans is useful to investors because it is a component of net interest yield on cardmember loans.

(C)  This calculation includes elements of total interest income and total interest expense that are not attributable to the cardmember loan portfolio, and thus is not representative of net interest yield on cardmember loans. The calculation includes interest income and interest expense attributable to investment securities and other interest-bearing deposits as well as to cardmember loans, and interest expense attributable to other activities, including cardmember receivables.

(D)  Net interest yield on cardmember loans, a non-GAAP measure, is computed by dividing adjusted net interest income by adjusted average loans, computed on an annualized basis.  The calculation of net interest yield on cardmember loans includes interest that is deemed uncollectible. For all presentations of net interest yield on cardmember loans, reserves and net write-offs related to uncollectible interest are recorded through provisions for losses - cardmember loans; therefore, such reserves and net write-offs are not included in the net interest yield calculation. The Company believes net interest yield on cardmember loans is useful to investors because it provides a measure of profitability of the Company's cardmember loan portfolio.
 
 
36