Attached files

file filename
8-K - FEB. 14, 2012 8-K COVER SHEETS - MARSH & MCLENNAN COMPANIES, INC.mmc4qtrnewsrelease8-k.htm





News Release                                   Exhibit 99.1                                   
 
 


MARSH & McLENNAN COMPANIES REPORTS FOURTH QUARTER 2011 RESULTS

Continued Revenue Growth Drives Strong Earnings Growth
Fourth Quarter GAAP EPS Increases to $.46 from $.37
Adjusted EPS Rises 12% to $.46

NEW YORK, February 14, 2012 - Marsh & McLennan Companies, Inc. (NYSE: MMC), a global professional services firm providing advice and solutions in risk, strategy and human capital, today reported financial results for the fourth quarter and year ended December 31, 2011.

Brian Duperreault, President and CEO, said: “We are very pleased with our Company's performance, both for the fourth quarter, and for the entire year. For the second consecutive year, we achieved double-digit growth in adjusted operating income. This growth was broad-based, with both our Risk and Insurance Services and Consulting segments generating double-digit growth in adjusted operating income.

“Marsh produced another year of excellent performance. In the fourth quarter, new business development and high retention rates drove underlying revenue growth across all geographies. Guy Carpenter also had another outstanding year, surpassing $1 billion in revenue for the first time in its history. Guy Carpenter continued its three year trend of underlying revenue growth.

1






“At Mercer, Consulting and Investments continued to drive underlying revenue growth in the quarter, as they did for the entire year. Despite challenging economic conditions in Europe, Oliver Wyman generated underlying revenue growth of 2% in the fourth quarter.
 
“We are proud of our accomplishments in 2011 and are pleased to have the talented colleagues, management strength and capabilities to provide superior service and solutions for our clients. Importantly, we continue to deliver on our strategy for long-term profitable growth for shareholders,” concluded Mr. Duperreault.

Consolidated Results
Consolidated revenue in the fourth quarter of 2011 was $2.9 billion, an increase of 4% from the fourth quarter of 2010, or 3% on an underlying basis. Underlying revenue measures the change in revenue using consistent currency exchange rates, excluding the impact of certain items such as acquisitions, dispositions and transfers among businesses. Operating income rose 20% to $391 million, compared with $325 million in the prior year period. Adjusted operating income, which excludes noteworthy items as presented in the attached supplemental schedules, rose 8% in the fourth quarter to $409 million.

Income from continuing operations was $244 million, or $.44 per share, in the fourth quarter. This compares with $192 million, or $.34 per share, in the fourth quarter of 2010. Discontinued operations, net of tax, was $16 million in the fourth quarter, compared with $14 million in the prior year period. Net income was $256 million compared with $203 million in the fourth quarter of 2010. Earnings per share increased to $.46 from $.37. Adjusted earnings per share in the quarter was also $.46, an increase of 12% from $.41 in the fourth quarter of 2010.

2





For the full year of 2011, revenue increased 9% to $11.5 billion, or 5% on an underlying basis. Operating income was $1.6 billion, compared with $939 million in the prior year. Income from continuing operations was $982 million, or $1.73 per share, compared with $565 million, or $1.00 per share, in 2010. Discontinued operations, net of tax, was $33 million, compared with $306 million for 2010. Net income was $993 million, or $1.79 per share, compared with $855 million, or $1.55 per share, in the prior year. Adjusted earnings per share for 2011 increased to $1.77 from $1.64. Results for 2011 include expense of $72 million from the early extinguishment of debt in July.

Risk and Insurance Services
Risk and Insurance Services revenue increased 6% to $1.6 billion in the fourth quarter of 2011, or 4% on an underlying basis. Operating income increased 35% to $304 million, compared with $225 million. Adjusted operating income in the quarter increased 11% to $288 million from $259 million. For the year, Risk and Insurance Services revenue was $6.3 billion, an increase of 9% from the prior year, and 5% on an underlying basis. Adjusted operating income rose 12% to $1.2 billion from $1.1 billion.

Marsh's revenue in the fourth quarter of 2011 was $1.4 billion, an increase of 6%, or 4% on an underlying basis. International operations reported underlying revenue growth of 6% in the fourth quarter, reflecting growth of 9% in Asia Pacific, 8% in Latin America and 4% in EMEA. In the United States/Canada division, underlying revenue grew 2%. In January 2012, Marsh completed its previously announced acquisition of the brokerage operations of Alexander Forbes in South Africa, Botswana and Namibia, which gives Marsh a leading market position. Guy Carpenter's fourth quarter revenue was $193 million, an increase of 5% on both a reported and underlying basis from the fourth quarter of 2010.

Consulting
Consulting segment revenue increased 3% to $1.3 billion in the fourth quarter of 2011, or 2% on an underlying basis. Operating income was $147 million in the fourth quarter, compared with

3




$150 million in the prior year, and adjusted operating income was unchanged at $166 million. For the year, Consulting segment revenue increased 9% from the prior year period to $5.3 billion, or 5% on an underlying basis. Adjusted operating income rose 12% to $619 million, compared with $553 million in 2010.

Mercer's revenue increased 3% to $940 million in the fourth quarter of 2011, an increase of 2% on an underlying basis. Mercer's consulting operations produced revenue of $640 million, an increase of 3% on an underlying basis; outsourcing, with revenue of $183 million, was down 4%; and investments with revenue of $117 million, grew 9%. Oliver Wyman's revenue increased 2% on both a reported and underlying basis to $406 million in the fourth quarter of 2011.

Other Items
The Company had an investment loss of $4 million in the fourth quarter of 2011, compared with investment income of $19 million in the fourth quarter of 2010. For the year, investment income, including mark-to-market gains in private equity investments, was $9 million, compared with $43 million in 2010. At the end of 2011, cash and cash equivalents was $2.1 billion, compared with $1.9 billion at the end of 2010. Net debt, which is total debt less cash and cash equivalents, was $815 million, compared with $1.1 billion at the end of 2010.

Conference Call
A conference call to discuss fourth quarter 2011 results will be held today at 8:30 a.m. Eastern Time. To participate in the teleconference, please dial +1 800 967 7140. Callers from outside the United States should dial +1 719 325 2234. The access code for both numbers is 4267777. The live audio webcast may be accessed at www.mmc.com. A replay of the webcast will be available approximately two hours after the event.

About Marsh & McLennan Companies
MARSH & McLENNAN COMPANIES (NYSE: MMC) is a global team of professional services companies offering clients advice and solutions in the areas of risk, strategy and human capital. MARSH is a global leader in insurance broking and risk management; GUY CARPENTER is a global

4




leader in providing risk and reinsurance intermediary services; MERCER is a global leader in human resource consulting and related services; and OLIVER WYMAN is a global leader in management consulting. Marsh & McLennan Companies' 52,000 colleagues worldwide provide analysis, advice and transactional capabilities to clients in more than 100 countries. The Company prides itself on being a responsible corporate citizen and making a positive impact in the communities in which it operates. Visit www.mmc.com for more corporate information, or www.PartneringImpact.com to learn more about the Company's world-class capabilities and its solutions to the complex problems enterprises face today.



This press release contains “forward-looking statements,” as defined in the Private Securities Litigation Reform Act of 1995. These statements, which express management's current views concerning future events or results, use words like “anticipate,” “assume,” “believe,” “continue,” “estimate,” “expect,” “future,” “intend,” “plan,” “project” and similar terms, and future or conditional tense verbs like “could,” “may,” “might,” “should,” “will” and “would.” For example, we may use forward-looking statements when addressing topics such as: the outcome of contingencies; the expected impact of acquisitions and dispositions; pension obligations; market and industry conditions; changes in our business strategies and methods of generating revenue; the development and performance of our services and products; changes in the composition or level of our revenues; our cost structure and the outcome of cost-saving or restructuring initiatives; dividend policy; cash flow and liquidity; future actions by regulators; and the impact of changes in accounting rules.
Forward-looking statements are subject to inherent risks and uncertainties. Factors that could cause actual results to differ materially from those expressed or implied in our forward-looking statements include, among other things:
our exposure to potential liabilities arising from errors and omissions claims against us, particularly in our Marsh and Mercer businesses;
our ability to make strategic acquisitions and dispositions and to integrate, and realize expected synergies, savings or strategic benefits from the businesses we acquire;
changes in the funded status of our global defined benefit pension plans and the impact of any increased pension funding resulting from those changes;
the impact of any regional, national or global political, economic, regulatory or market conditions on our results of operations and financial condition;
the impact on our net income caused by fluctuations in foreign currency exchange rates;
the impact on our net income or cash flows and our effective tax rate in a particular period caused by settled tax audits and expired statutes of limitation;
the extent to which we retain existing clients and attract new business, and our ability to incentivize and retain key employees;

5




our exposure to potential criminal sanctions or civil remedies if we fail to comply with foreign and U.S. laws and regulations that are applicable to our international operations, including import and export requirements, anti-corruption laws such as the U.S. Foreign Corrupt Practices Act and the UK Bribery Act 2010, local laws prohibiting corrupt payments to government officials, as well as various trade sanctions laws;
the impact of competition, including with respect to pricing;
the potential impact of rating agency actions on our cost of financing and ability to borrow, as well as on our operating costs and competitive position;
our ability to successfully recover should we experience a disaster or other business continuity problem;
changes in applicable tax or accounting requirements; and
potential income statement effects from the application of FASB's ASC Topic No. 740 (“Income Taxes”) regarding accounting treatment of uncertain tax benefits and valuation allowances, including the effect of any subsequent adjustments to the estimates we use in applying this accounting standard.
The factors identified above are not exhaustive. Marsh & McLennan Companies and its subsidiaries operate in a dynamic business environment in which new risks may emerge frequently. Accordingly, we caution readers not to place undue reliance on the above forward-looking statements, which speak only as of the dates on which they are made. The Company undertakes no obligation to update or revise any forward-looking statement to reflect events or circumstances arising after the date on which it is made. Further information concerning Marsh & McLennan Companies and its businesses, including information about factors that could materially affect our results of operations and financial condition, is contained in the Company's filings with the Securities and Exchange Commission, including the “Risk Factors” section of our most recently filed Annual Report on Form 10-K.



6



Marsh & McLennan Companies, Inc.
Consolidated Statements of Income
(In millions, except per share figures)
(Unaudited)
 
 
 
Three Months Ended
December 31,
 
Twelve Months Ended
December 31,
 
 
2011

 
2010

 
2011

 
2010

Revenue
 
2,908

 
2,785

 
11,526

 
10,550

Expense:
 
 
 
 

 
 
 
 

Compensation and Benefits
 
1,767

 
1,690

 
6,969

 
6,465

Other Operating Expenses
 
750

 
770

 
2,919

 
3,146

     Total Expense
 
2,517

 
2,460

 
9,888

 
9,611

Operating Income
 
391

 
325

 
1,638

 
939

Interest Income
 
7

 
7

 
28

 
20

Interest Expense
 
(50
)
 
(53
)
 
(199
)
 
(233
)
Early Extinguishment of Debt
 

 

 
(72
)
 

Investment (Loss) Income
 
(4
)
 
19

 
9

 
43

Income Before Income Taxes
 
344

 
298

 
1,404

 
769

Income Tax Expense
 
100

 
106

 
422

 
204

Income from Continuing Operations
 
244

 
192

 
982

 
565

Discontinued Operations, Net of Tax
 
16

 
14

 
33

 
306

Net Income Before Non-Controlling Interest
 
$
260

 
$
206

 
$
1,015

 
$
871

Less: Net Income Attributable to Non-Controlling Interest
 
4

 
3

 
22

 
16

Net Income Attributable to the Company
 
$
256

 
$
203

 
$
993

 
$
855

Basic Net Income Per Share
 
 
 
 
 
 
 
 
- Continuing Operations
 
$
0.44

 
$
0.35

 
$
1.76

 
$
1.01

- Net Income Attributable to the Company
 
$
0.47

 
$
0.37

 
$
1.82

 
$
1.56

Diluted Net Income Per Share
 
 
 
 
 
 
 
 
- Continuing Operations
 
$
0.44

 
$
0.34

 
$
1.73


$
1.00

- Net Income Attributable to the Company
 
$
0.46

 
$
0.37

 
$
1.79

 
$
1.55

Average Number of Shares Outstanding - Basic
 
538

 
542

 
542

 
540

                                                                      - Diluted
 
548

 
549

 
551

 
544

Shares Outstanding at 12/31
 
539

 
541

 
539

 
541



7



Marsh & McLennan Companies, Inc.
Supplemental Information - Revenue Analysis
Three Months Ended
(Millions) (Unaudited)
 
 
 
 
 
 
Components of Revenue Change*
 
 
Three Months Ended
December 31,
 
% Change GAAP Revenue
 
Currency Impact
 
Acquisitions/
Dispositions Impact
 
Underlying Revenue
 
 
2011

 
2010

 
 
 
 
Risk and Insurance Services
 
 
 
 
 
 
 
 
 
 
 
 
Marsh
 
$
1,368

 
$
1,290

 
6
%
 
(1
)%
 
3
%
 
4
%
Guy Carpenter
 
193

 
184

 
5
%
 

 

 
5
%
     Subtotal
 
1,561

 
1,474

 
6
%
 
(1
)%
 
3
%
 
4
%
Fiduciary Interest Income
 
11

 
12

 
 
 
 
 
 
 
 
     Total Risk and Insurance Services
 
1,572

 
1,486

 
6
%
 
(1
)%
 
3
%
 
4
%
Consulting
 
 
 
 

 
 
 
 
 
 
 
 
Mercer
 
940

 
910

 
3
%
 

 
1
%
 
2
%
Oliver Wyman Group
 
406

 
399

 
2
%
 

 

 
2
%
     Total Consulting
 
1,346

 
1,309

 
3
%
 

 
1
%
 
2
%
Corporate / Eliminations
 
(10
)
 
(10
)
 
 
 
 
 
 
 
 
     Total Revenue
 
$
2,908

 
$
2,785

 
4
%
 
(1
)%
 
2
%
 
3
%

Revenue Details
The following table provides more detailed revenue information for certain of the components presented above: 
 
 
 
 
 
 
Components of Revenue Change*
 
 
Three Months Ended
December 31,
 
% Change
GAAP Revenue
 
Currency Impact
 
Acquisitions/
Dispositions Impact
 
Underlying Revenue
 
 
2011

 
2010

 
 
 
 
Marsh:
 
 
 
 
 
 
 
 
 
 
 
 
EMEA
 
$
433

 
$
418

 
3
 %
 
(1
)%
 

 
4
 %
Asia Pacific
 
160

 
140

 
14
 %
 
2
 %
 
3
 %
 
9
 %
Latin America
 
106

 
107

 
(1
)%
 
(8
)%
 

 
8
 %
     Total International
 
699

 
665

 
5
 %
 
(2
)%
 
1
 %
 
6
 %
U.S. / Canada
 
669

 
625

 
7
 %
 

 
5
 %
 
2
 %
     Total Marsh
 
$
1,368

 
$
1,290

 
6
 %
 
(1
)%
 
3
 %
 
4
 %
Mercer:
 
 
 
 

 
 
 
 
 
 
 
 
Retirement
 
$
258

 
$
258

 
0
 %
 
(1
)%
 

 
1
 %
Health and Benefits
 
223

 
224

 
0
 %
 
(1
)%
 
(4
)%
 
4
 %
Talent, Rewards & Communications
 
159

 
151

 
6
 %
 

 

 
6
 %
     Mercer Consulting
 
640

 
633

 
1
 %
 

 
(1
)%
 
3
 %
Outsourcing
 
183

 
180

 
1
 %
 

 
5
 %
 
(4
)%
Investments
 
117

 
97

 
20
 %
 

 
10
 %
 
9
 %
     Total Mercer
 
$
940

 
$
910

 
3
 %
 

 
1
 %
 
2
 %
 
Notes
Underlying revenue measures the change in revenue using consistent currency exchange rates, excluding the impact of certain items such as:  acquisitions, dispositions and transfers among businesses.
 
* Components of revenue change may not add due to rounding.


8





Marsh & McLennan Companies, Inc.
Supplemental Information - Revenue Analysis
Twelve Months Ended
(Millions) (Unaudited)
 
 
 
 
 
 
Components of Revenue Change*
 
 
Twelve Months Ended
December 31,
 
% Change
GAAP Revenue
 
Currency Impact
 
Acquisitions/
Dispositions Impact
 
Underlying Revenue
 
 
2011

 
2010

 
 
 
 
Risk and Insurance Services
 
 
 
 
 
 
 
 
 
 
 
 
Marsh
 
$
5,213

 
$
4,744

 
10
%
 
2
%
 
4
%
 
4
%
Guy Carpenter
 
1,041

 
975

 
7
%
 
1
%
 
1
%
 
5
%
     Subtotal
 
6,254

 
5,719

 
9
%
 
2
%
 
3
%
 
5
%
Fiduciary Interest Income
 
47

 
45

 
 
 
 
 
 
 
 
     Total Risk and Insurance Services
 
6,301

 
5,764

 
9
%
 
2
%
 
3
%
 
5
%
Consulting
 
 
 
 

 
 
 
 
 
 
 
 
Mercer
 
3,782

 
3,478

 
9
%
 
3
%
 
2
%
 
4
%
Oliver Wyman Group
 
1,483

 
1,357

 
9
%
 
2
%
 

 
7
%
     Total Consulting
 
5,265

 
4,835

 
9
%
 
3
%
 
1
%
 
5
%
Corporate / Eliminations
 
(40
)
 
(49
)
 
 
 
 
 
 
 
 
     Total Revenue
 
$
11,526

 
$
10,550

 
9
%
 
2
%
 
2
%
 
5
%
Revenue Details
The following table provides more detailed revenue information for certain of the components presented above: 
 
 
 
 
 
 
Components of Revenue Change*
 
 
Twelve Months Ended
December 31,
 
% Change
GAAP Revenue
 
Currency Impact
 
Acquisitions/
Dispositions Impact
 
Underlying Revenue
 
 
2011

 
2010

 
 
 
 
Marsh:
 
 
 
 
 
 
 
 
 
 
 
 
EMEA
 
$
1,796

 
$
1,674

 
7
%
 
2
 %
 
2
 %
 
4
 %
Asia Pacific
 
612

 
503

 
22
%
 
8
 %
 
4
 %
 
9
 %
Latin America
 
334

 
298

 
12
%
 
(1
)%
 

 
14
 %
     Total International
 
2,742

 
2,475

 
11
%
 
3
 %
 
2
 %
 
6
 %
U.S. / Canada
 
2,471

 
2,269

 
9
%
 

 
6
 %
 
3
 %
     Total Marsh
 
$
5,213

 
$
4,744

 
10
%
 
2
 %
 
4
 %
 
4
 %
Mercer:
 
 
 
 

 
 
 
 
 
 
 
 
Retirement
 
$
1,071

 
$
1,053

 
2
%
 
3
 %
 

 
(1
)%
Health and Benefits
 
940

 
900

 
4
%
 
2
 %
 
(3
)%
 
6
 %
Talent, Rewards & Communications
 
576

 
488

 
18
%
 
3
 %
 
5
 %
 
11
 %
     Mercer Consulting
 
2,587

 
2,441

 
6
%
 
2
 %
 

 
4
 %
Outsourcing
 
733

 
671

 
9
%
 
5
 %
 
5
 %
 

Investments
 
462

 
366

 
26
%
 
6
 %
 
9
 %
 
11
 %
     Total Mercer
 
$
3,782

 
$
3,478

 
9
%
 
3
 %
 
2
 %
 
4
 %
 
Notes
Underlying revenue measures the change in revenue using consistent currency exchange rates, excluding the impact of certain items such as:  acquisitions, dispositions and transfers among businesses.
* Components of revenue change may not add due to rounding.

9



Marsh & McLennan Companies, Inc.
Non-GAAP Measures
Three Months Ended December 31
(Millions) (Unaudited)
 
The Company presents below certain additional financial measures that are "non-GAAP measures," within the meaning of Regulation G under the Securities Exchange Act of 1934. These measures are: adjusted operating income (loss); adjusted operating margin; and adjusted income, net of tax.
The Company presents these non-GAAP measures to provide investors with additional information to analyze the Company's performance from period to period. Management also uses these measures to assess performance for incentive compensation purposes and to allocate resources in managing the Company's businesses.  However, investors should not consider these non-GAAP measures in isolation from, or as a substitute for, the financial information that the Company reports in accordance with GAAP.  The Company's non-GAAP measures reflect subjective determinations by management, and may differ from similarly titled non-GAAP measures presented by other companies.
 
Adjusted Operating Income (Loss) and Adjusted Operating Margin
Adjusted operating income (loss) is calculated by excluding the impact of certain noteworthy items from the Company's GAAP operating income or loss.  The following tables identify these noteworthy items and reconcile adjusted operating income (loss) to GAAP operating income or loss, on a consolidated and segment basis, for the three months ended December 31, 2011 and 2010.  The following tables also present adjusted operating margin, which is calculated by dividing adjusted operating income by consolidated or segment GAAP revenue.
 
 
Risk & Insurance Services
 
Consulting
 
Corporate/
Eliminations
 
Total
Three Months Ended December 31, 2011
 
 
 
 
 
 
 
 
Operating income (loss)
 
$
304

 
$
147

 
$
(60
)
 
$
391

Add (Deduct) Impact of Noteworthy Items:
 
 
 
 
 
 
 
 
     Restructuring Charges (a)
 

 
19

 
16

 
35

     Settlement, Legal and Regulatory (b)
 
(16
)
 

 

 
(16
)
     Other (c)
 

 

 
(1
)
 
(1
)
          Operating income adjustments
 
(16
)
 
19

 
15

 
18

Adjusted operating income (loss)
 
$
288

 
$
166

 
$
(45
)
 
$
409

Operating margin
 
19.3
%
 
10.9
%
 
N/A

 
13.4
%
Adjusted operating margin
 
18.3
%
 
12.3
%
 
N/A

 
14.1
%
Three Months Ended December 31, 2010
 
 

 
 

 
 

 
 

Operating income (loss)
 
$
225

 
$
150

 
$
(50
)
 
$
325

Add (Deduct) Impact of Noteworthy Items:
 
 

 
 

 
 

 
 

     Restructuring Charges (a)
 
32

 
16

 
6

 
54

     Settlement, Legal and Regulatory (b)
 
2

 

 

 
2

     Other (c)
 

 

 
(2
)
 
(2
)
          Operating income adjustments
 
34

 
16

 
4

 
54

Adjusted operating income (loss)
 
$
259

 
$
166

 
$
(46
)
 
$
379

Operating margin
 
15.1
%
 
11.5
%
 
N/A

 
11.7
%
Adjusted operating margin
 
17.4
%
 
12.7
%
 
N/A

 
13.6
%
 
(a) Includes severance from restructuring activities and related charges, costs for future rent and other real estate costs, and costs related to recent acquisitions and cost reduction activities. The fourth quarter of 2010 includes a charge of $29 million for cost reduction activities related to recent acquisitions.
(b)  Reflects settlements of and legal fees arising out of the regulatory actions relating to market service agreements and other issues including indemnification of former employees for legal fees.  The three months ended December 31, 2011 includes $17 million of insurance recoveries.
(c) Includes credits for payments received related to the Corporate Advisory and Restructuring businesses divested in 2008.

10



Marsh & McLennan Companies, Inc.
Non-GAAP Measures
Twelve Months Ended December 31
(Millions) (Unaudited) 
The Company presents below certain additional financial measures that are "non-GAAP measures," within the meaning of Regulation G under the Securities Exchange Act of 1934.  These measures are: adjusted operating income (loss); adjusted operating margin; and adjusted income, net of tax.
The Company presents these non-GAAP measures to provide investors with additional information to analyze the Company's performance from period to period. Management also uses these measures to assess performance for incentive compensation purposes and to allocate resources in managing the Company's businesses.  However, investors should not consider these non-GAAP measures in isolation from, or as a substitute for, the financial information that the Company reports in accordance with GAAP.  The Company's non-GAAP measures reflect subjective determinations by management, and may differ from similarly titled non-GAAP measures presented by other companies.
 
Adjusted Operating Income (Loss) and Adjusted Operating Margin
Adjusted operating income (loss) is calculated by excluding the impact of certain noteworthy items from the Company's GAAP operating income or loss.  The following tables identify these noteworthy items and reconcile adjusted operating income (loss) to GAAP operating income or loss, on a consolidated and segment basis, for the twelve months ended December 31, 2011 and 2010.  The following tables also present adjusted operating margin, which is calculated by dividing adjusted operating income by consolidated or segment GAAP revenue.
 
 
 
Risk & Insurance Services
 
Consulting
 
Corporate/
Eliminations
 
Total
Twelve Months Ended December 31, 2011
 
 
 
 
 
 
 
 
Operating income (loss)
 
$
1,229

 
$
588

 
$
(179
)
 
$
1,638

Add (Deduct) Impact of Noteworthy Items:
 
 
 
 
 
 
 
 
   Restructuring Charges (a)
 
1

 
31

 
19

 
51

   Settlement, Legal and Regulatory (b)
 
(21
)
 

 

 
(21
)
   Other (c)
 

 

 
(7
)
 
(7
)
      Operating income adjustments
 
(20
)
 
31

 
12

 
23

Adjusted operating income (loss)
 
$
1,209

 
$
619

 
$
(167
)
 
$
1,661

Operating margin
 
19.5
%
 
11.2
%
 
N/A

 
14.2
%
Adjusted operating margin
 
19.2
%
 
11.8
%
 
N/A

 
14.4
%
Twelve Months Ended December 31, 2010
 
 
 
 
 
 
 
 
Operating income (loss)
 
$
972

 
$
129

 
$
(162
)
 
$
939

Add (Deduct) Impact of Noteworthy Items:
 
 

 
 

 
 

 
 
  Restructuring Charges (a)
 
102

 
24

 
15

 
141

  Settlement, Legal and Regulatory (b)
 
10

 

 

 
10

  Other (c)
 

 

 
(12
)
 
(12
)
  Alaska Litigation Settlement (d)
 

 
400

 

 
400

      Operating income adjustments
 
112

 
424

 
3

 
539

Adjusted operating income (loss)
 
$
1,084

 
$
553

 
$
(159
)
 
$
1,478

Operating margin
 
16.9
%
 
2.7
%
 
N/A

 
8.9
%
Adjusted operating margin
 
18.8
%
 
11.4
%
 
N/A

 
14.0
%
(a) Includes severance from restructuring activities and related charges, costs for future rent and other real estate costs, and costs related to recent acquisitions and cost reduction activities. The twelve months of 2011 and 2010 includes charges of $5 million and $63 million, respectively, for cost reduction activities related to recent acquisitions.
(b) Reflects settlements of and legal fees arising out of the regulatory actions relating to market service agreements and other issues including indemnification of former employees for legal fees.The twelve months ended December 31, 2011 includes $31 million of insurance recoveries.
(c) Includes credits for payments received related to the Corporate Advisory and Restructuring businesses divested in 2008.
(d) Reflects net settlement of litigation brought by the Alaska Retirement Management Board against Mercer. Under the settlement agreement, Mercer paid $500 million, of which $100 million was covered by insurance.


11



Marsh & McLennan Companies, Inc.
Non-GAAP Measures
Three and Twelve Months Ended December 31
(Millions) (Unaudited)
Adjusted income, net of tax
Adjusted income, net of tax is calculated as: the Company's GAAP income from continuing operations, adjusted to reflect the after-tax impact of the operating income adjustments set forth in the preceding table.  The related adjusted diluted earnings per share as calculated under the two-class method, reflects reductions for the portion of each item attributable to non-controlling interests and participating securities so that the calculation is based only on the amounts attributable to common shareholders.
Reconciliation of the impact of non-GAAP measures and Kroll discontinued operations on diluted earnings per share - Three and Twelve Months Ended December 31, 2011 and 2010:
 
 
Consolidated
Results
 
Portion
Attributable to Common Shareholders
 
Adjusted Diluted EPS
Three Months Ended December 31, 2011
 
 
 
 
 
 
 
 
Income from continuing operations
 
 
 
$
244

 
$
239

 
$
0.44

Add operating income adjustments
 
$
18

 
 
 
 
 
 
Deduct  impact of related income tax expense
 
(4
)
 
 
 
 
 
 
 
 
 
 
14

 
14

 
0.02

Income from continuing operations, as adjusted
 
 
 
$
258

 
$
253

 
$
0.46

 
Twelve Months Ended December 31, 2011
 
 
 
 
 
 
 
 
Income from continuing operations
 
 
 
$
982

 
$
954

 
$
1.73

Add operating income adjustments
 
$
23

 
 
 
 
 
 
Deduct  impact of related income tax expense
 
(4
)
 
 
 
 
 
 
 
 
 
 
19

 
19

 
0.04

Income from continuing operations, as adjusted
 
 
 
$
1,001

 
$
973

 
$
1.77

Three Months Ended December 31, 2010
 
 
 
 
 
 
 
 
Income from continuing operations
 
 
 
$
192

 
$
188

 
$
0.34

Add operating income adjustments
 
$
54

 
 

 
 

 
 

Deduct impact of related income tax expense
 
(16
)
 
 

 
 

 
 

 
 
 

 
38

 
36

 
0.07

      Income from continuing operations, as adjusted
 
 

 
230

 
224

 
0.41

Add Kroll adjusted operating income, net of tax
 
 

 

 

 

      Adjusted income, net of tax
 
 

230

$
230

 
$
224

 
$
0.41

Twelve Months Ended December 31, 2010
 
 
 
 
 
 
 
 
Income from continuing operations
 
 
 
$
565

 
$
543

 
$
1.00

Add operating income adjustments
 
$
539

 
 

 
 

 
 

Deduct impact of related income tax expense
 
(201
)
 
 

 
 

 
 

 
 
 

 
338

 
332

 
0.61

      Income from continuing operations, as adjusted
 
 

 
903

 
875

 
1.61

Add Kroll adjusted operating income, net of tax
 
 

 
20

 
20

 
0.03

      Adjusted income, net of tax
 
 

 
$
923

 
$
895

 
$
1.64

The results in the table above are not adjusted for debt extinguishment costs of $72 million, which reduced earnings for the twelve months ended December 31, 2011.
Adjusted income, net of tax for the twelve months ended December 31, 2010 includes the adjusted after-tax operating income of Kroll (but not the impact of the disposal transaction) to appropriately reflect the operating benefit derived by the Company during its ownership. This facilitates a more meaningful comparison to 2011 results which will benefit from the use of proceeds from the Kroll sale. For the three and twelve months ended December 31, 2010, Kroll's adjusted operating income, net of tax was insignificant.
Marsh & McLennan Companies, Inc.
Supplemental Expense Information
(Millions) (Unaudited) 
 
 
Three Months Ended
December 31,
 
Twelve Months Ended
December 31,
 
 
2011

 
2010

 
2011

 
2010

Depreciation and Amortization Expense
 
$
82

 
$
82

 
$
332

 
$
319

Stock Option Expense
 
$
5

 
$
4

 
$
21

18

$
18

Capital Expenditures
 
$
75

 
$
79

 
$
280

 
$
258


12



Marsh & McLennan Companies, Inc.
Supplemental Information - Discontinued Operations
(Millions) (Unaudited)
 
 
As part of the disposal transactions for Putnam and Kroll, the Company provided certain indemnities, primarily related to pre-transaction tax uncertainties and legal contingencies. In accordance with applicable accounting guidance, liabilities were established related to these indemnities at the time of the sales and reflected as a reduction of the gain on disposal. Discontinued operations includes charges or credits resulting from the settlement or resolution of the indemnified matters, as well as adjustments to the liabilities related to such matters. Discontinued operations in 2011 includes credits from the resolution of certain legal matters and related insurance recoveries, as well as credits from the settlement of tax audits and the expiration of the statutes of limitations related to certain of the indemnified matters.
 
Marsh's Business Process Outsourcing (BPO) business, one of seven units within the Marsh Consumer business, provides policy, claims, call center and accounting operations on an outsourced basis to life insurance carriers. (herein referred to as the "Marsh BPO" business). Marsh invested in a technology platform that was designed to make the BPO business scalable and more efficient. During 2011, Marsh decided that it would cease investing in the technology platform and instead exit the business via a sale. In the fourth quarter of 2011, clients of the Marsh BPO business were notified of the decision to sell the business and actions were taken by management to facilitate the sale. As a result, the company wrote off capitalized software of $17 million, net of tax, which is included in discontinued operations.

The three and twelve months ended December 31, 2010 includes the gain on the sale of Kroll. The twelve months ended December 31, 2010 also includes the loss on the sale of Kroll Lab Specialists ("KLS").The provision/(credit) for income taxes related to the disposal of discontinued operations for the twelve months ended December 31, 2010 includes the recognition of tax benefits related to the Kroll disposition recorded in the second quarter of 2010 and a tax provision of $36 million on the sale of KLS.

Summarized Statements of Income data for discontinued operations is as follows:
 
 
 
Three Months Ended
December 31, 2011
 
Three Months Ended
December 31, 2010
Operations
 
 
 
 
Operating loss
 
$
(27
)
 
$

Credit for income tax
 
(10
)
 

Loss from discontinued operations, net of tax
 
(17
)
 

 
 
 
 
 
Disposals of discontinued operations
 
14

 
16

Provision (credit) for income tax
 
(19
)
 
2

Disposals of discontinued operations, net of tax
 
33

 
14

Discontinued operations, net of tax
 
$
16

 
$
14

 
 
 
Twelve Months Ended
December 31, 2011
 
Twelve Months Ended
December 31, 2010
Operations
 
 
 
 
Kroll net operating income
 
$

 
$
36

Provision for income tax
 

 
16

Income from discontinued operations, net of tax
 

 
20

Other discontinued operations, net of tax
 
(17
)
 
(7
)
Income (loss) from discontinued operations, net of tax
 
(17
)
 
13

 
 
 
 
 
Disposals of discontinued operations
 
25

 
58

Provision (credit) for income tax
 
(25
)
 
(235
)
Disposals of discontinued operations, net of tax
 
50

 
293

Discontinued operations, net of tax
 
$
33

 
$
306


13



Marsh & McLennan Companies, Inc.
Consolidated Balance Sheets
(Millions) (Unaudited)
 
 
 
 
 
December 31,
2011
 
December 31,
2010
ASSETS
 
 
 
 
 
 
 
 
 
Current assets:
 
 
 
 
Cash and cash equivalents
 
$
2,113

 
$
1,894

Net receivables
 
2,906

 
3,035

Other current assets
 
629

 
347

 
 
 
 
 
Total current assets
 
5,648

 
5,276

 
 
 
 
 
Goodwill and intangible assets
 
6,963

 
6,823

Fixed assets, net
 
804

 
822

Pension related assets
 
39

 
265

Deferred tax assets
 
1,205

 
1,205

Other assets
 
795

 
919

 
 
 
 
 
     TOTAL ASSETS
 
$
15,454

 
$
15,310

 
 
 
 
 
LIABILITIES AND STOCKHOLDERS' EQUITY
 
 
 
 

 
 
 
 
 
Current liabilities:
 
 
 
 

Short-term debt
 
$
260

 
$
8

Accounts payable and accrued liabilities
 
2,016

 
1,741

Accrued compensation and employee benefits
 
1,400

 
1,294

Accrued income taxes
 
63

 
62

 
 
 
 
 
Total current liabilities
 
3,739

 
3,105

 
 
 
 
 
Fiduciary liabilities
 
4,082

 
3,824

Less - cash and investments held in a fiduciary capacity
 
(4,082
)
 
(3,824
)
 
 

 

Long-term debt
 
2,668

 
3,026

Pension, postretirement and postemployment benefits
 
1,655

 
1,211

Liabilities for errors and omissions
 
468

 
430

Other liabilities
 
984

 
1,123

 
 
 
 
 
Total equity
 
5,940

 
6,415

 
 
 
 
 
     TOTAL LIABILITIES AND EQUITY
 
$
15,454

 
$
15,310


14