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8-K - FORM 8-K - ATHENAHEALTH INC | b87371e8vk.htm |
EX-2.1 - EX-2.1 - ATHENAHEALTH INC | b87371exv2w1.htm |
EX-99.3 - EX-99.3 - ATHENAHEALTH INC | b87371exv99w3.htm |
EX-99.1 - EX-99.1 - ATHENAHEALTH INC | b87371exv99w1.htm |
Exhibit 99.2
Second Quarter Fiscal Year 2011 | ||
Prepared Remarks | July 21, 2011 |
Jonathan Bush, President, Chairman & Chief Executive Officer
Tim Adams, Senior Vice President, Chief Financial Officer
Tim Adams, Senior Vice President, Chief Financial Officer
About These Remarks
The following commentary is provided by management in conjunction with athenahealths second
quarter fiscal year 2011 earnings press release. These remarks represent managements current views
on the Companys financial and operational performance and are provided to give investors and
analysts more time to analyze and understand our performance in advance of the earnings conference
call. These prepared remarks will not be read on the conference call. A complete reconciliation
between GAAP and non-GAAP results as well as a summary of supplemental metrics and definitions is
provided in the tables following these prepared remarks.
Earnings Conference Call Information
To participate in the Companys live conference call and webcast, please dial 800-447-0521 (or
847-413-3238 for international calls) using conference code No. 30150497, or visit the Investors
section of the Companys web site at www.athenahealth.com. A replay will be available for one week
following the conference call at 888-843-7419 (and 630-652-3042 for international calls) using
conference code No. 30150497. A webcast replay will also be archived on the Companys website.
Safe Harbor and Forward-Looking Statements
These remarks contain forward-looking statements, which are made pursuant to the safe harbor
provisions of the Private Securities Litigation Reform Act of 1995, including statements reflecting
managements expectations for future financial and operational performance and operating
expenditures, expected growth, including anticipated annual growth rates, profitability and
business outlook, statements regarding the expected benefits resulting from the planned Proxsys,
LLC acquisition and the expected closing of that acquisition, increased sales and marketing
expenses, increased cross-selling efforts among the Companys service offerings, expected client
implementations, expected certification and regulatory approvals, the benefits of the Companys
current service offerings and research and development for new service offerings, the benefits of
current and expected strategic sales and marketing relationships, expected adoption trends for the
Companys service offerings and statements found under the Companys Reconciliation of Non-GAAP
Financial Measures section of these remarks. The forward-looking statements in these remarks do not
constitute guarantees of future performance. These statements are neither promises nor guarantees,
and are subject to a variety of risks and uncertainties, many of which are beyond the Companys
control, which could cause actual results to differ materially from those contemplated in these
forward-looking statements. In particular, the risks and uncertainties include, among other things:
the Companys fluctuating operating results; the Companys variable sales and implementation
cycles, which may result in fluctuations in its quarterly results; risks related to the Companys
ability to successfully integrate Proxsys, its products, technologies and employees into the
Company and achieve expected synergies; risks associated with the acquisition and integration of
companies and new technologies; risks associated with its expectations regarding its ability to
maintain profitability; impact of increased sales and marketing expenditures, including whether
increased expansion in revenues is attained and whether impact on margins and profitability is
longer term than expected; changes in tax rates or exposure to additional tax liabilities; the
highly competitive industry in which the Company operates and the relative immaturity of the market
for its service offerings; and the evolving and complex governmental and regulatory compliance
environment in which the Company and its clients operate. Existing and prospective investors are
cautioned not to place undue reliance on these forward-looking statements, which speak only as of
the date hereof. The Company undertakes no obligation to update or revise the information contained
in these remarks, whether as a result of new information, future events or circumstances, or
otherwise. For additional disclosure regarding these and other risks faced by the Company, see the
disclosures contained in its public filings with the Securities and Exchange Commission, available
on the Investors section of the Companys website at http://www.athenahealth.com and on the SECs
website at http://www.sec.gov.
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Use of Non-GAAP Financial Measures
These remarks contain non-GAAP financial measures as defined by SEC Regulation G. The GAAP
financial measure most directly comparable to each non-GAAP financial measure used or discussed,
and a reconciliation of the differences between each non-GAAP financial measure and the comparable
GAAP financial measure, are included following these prepared remarks or can be found within the
Companys second quarter year 2011 earnings press release on the Investors section of the Companys
web site at http://www.athenahealth.com.
Opening Remarks
Athenahealth posted strong performance during Q2 2011, both in terms of our financial results and
the pursuit of our mission to be medical groups most trusted business service. We believe this
focus on service, in addition to our architecture as a single-instance, multitenant application,
continues to differentiate our value proposition and drive superior results for clients. While
software companies compete on price, features and functionality, our ability to take an active role
in our clients success by performing hard work on their behalf remains differentiated. We believe
that the proposed delayed migration to Stage 2 of the HITECH Act as well as competitors moves to
add service elements to their portfolios underscore the fundamental limitations of static software
in adapting to change and making clients lives easier. We are proving that computing is not the
only thing that can and should be shared in the cloud our services and innovations are being
shared through the cloud too and become exponentially more valuable because experience serving one
client can be applied to many others.
While the scope of our services has expanded significantly since we first launched athenaCollector®
in 2000, there is no shortage of work left to perform on behalf of clients. Our growth and
scalability enable us to continually invest in improving client performance and reducing the work
clients must perform. Every year, we endeavor to challenge the status quo and find new ways to
improve our value proposition to clients. Halfway through 2011, we have some catching up to do.
Specifically, average client DAR at 39.1 is stable and improved from Q1 2011, but is behind where
we would like it to be. We aim to improve client DAR during the second half of 2011 and this work,
along with other initiatives to improve client performance, will impact our direct costs.
Special Announcement: athenahealth to Acquire Proxsys, LLC
In conjunction with our earnings press release today, we announced an exciting development in the
evolution of our growth and product strategies: the execution of an agreement providing for the
acquisition of Proxsys and the plan to accelerate the launch of athenaCoordinator (formerly known
as athenaCommunity). In short, athenahealth is now attacking an additional area of inefficiency in
the U.S. health care system the manner in which ambulatory physicians hand off patients to
hospitals.
athenahealth is reaffirming its commitment to cloud-based services through the anticipated
acquisition of Proxsys, a provider of services and technology focused on the front end of the
revenue cycle for hospital systems. The front end typically requires time-consuming work around
scheduling, pre-certification and pre-registration of patients before they can be sent to a
hospital facility. Proxsys gets in the middle, providing a cloud-based portal for practices to use
and performing the work needed to facilitate those transactions in the background. This saves
everyone time and money it is free to the ambulatory practices and hospitals are willing to pay
for something that makes sending patients to them easier. For this reason, it also provides us with
a superb sales channel, a foot in the door of both hospitals and providers who may not be
athenahealth clients yet.
Proxsys is based in Birmingham, Alabama and was founded in 2004 by a 30-year veteran of the health
care industry, George Salem. With the integration of Proxsys, athenahealth will gain more than 250
new employees, approximately 90 new clients representing hospitals, imaging centers and surgery
facilities, and more than 8,000 ordering medical providers around the country. This acquisition is
expected to close
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during Q3 2011. We are thrilled to welcome Proxsys to the athenahealth family and look forward to
sharing more updates on this acquisition and integration process later this year.
Results Overview
athenahealths top line results for Q2 2011 reflect strong annual revenue growth:
| Total revenue: |
| $77.9 million in Q2 2011, representing 33% growth over $58.6 million in Q2 2010 |
Our bottom line results for Q2 2011, consistent with our growth strategy, demonstrate strong sales
and marketing investments and a focus on operating leverage:
| Non-GAAP Adjusted Gross Profit: |
| $50.1 million or 64.4% of total revenue in Q2 2011, an increase of 41% over $35.6 million or 60.7% of total revenue in Q2 2010 |
| GAAP selling and marketing expense: |
| $18.8 million or 24.2% of total revenue in Q2 2011, an increase of 48% over $12.7 million or 21.7% of total revenue in Q2 2010 |
| GAAP general and administrative expense: |
| $11.7 million or 15.0% of total revenue in Q2 2011, up slightly from $11.4 million or 19.5% of total revenue in Q2 2010 |
| Non-GAAP Adjusted EBITDA: |
| $17.5 million or 22.5% of total revenue in Q2 2011, an increase of 77% over $9.9 million or 16.9% of total revenue in Q2 2010 |
| Non-GAAP Adjusted Net Income: |
| $7.9 million or $0.22 per diluted share in Q2 2011, an increase of 92% over $4.1 million or $0.12 per diluted share in Q2 2010 |
We believe that the Companys underlying drivers of long-term success remain strong:
| Employee engagement at 4.0 out of 5.0 in Q2 2011 versus 4.1 in Q2 2010 | ||
| Client satisfaction at 85.9% in Q2 2011 versus 86.1% in Q2 2010 | ||
| Average Client Days in Accounts Receivable (DAR) of 39.1 days in Q2 2011 versus 38.8 days in Q2 2010 |
athenahealths client base continues to expand while client adoption of other services in the
athenahealth service suite grows rapidly. During Q2 2011:
| 75% of all new athenaCollector deals included athenaClinicals®, up from 58% in Q2 2010 | ||
| 35% of all new athenaCollector deals included both athenaClinicals and athenaCommunicator®, up from 14% in Q2 2010 | ||
| 1,046 net new active physicians using athenaCollector added for a total of 20,824, up 22% from 17,136 total physicians in Q2 2010 | ||
| 1,538 net new active providers using athenaCollector added for a total of 29,482, up 19% from 24,782 total providers in Q2 2010 | ||
| 534 net new active physicians using athenaClinicals added for a total of 3,444, up 122% from 1,548 total physicians in Q2 2010 | ||
| 687 net new active providers using athenaClinicals added for a total of 4,848, up 115% from 2,256 total providers in Q2 2010 | ||
| 264 net new active physicians using athenaCommunicator added for a total of 1,198, up 171% from 442 total physicians in Q2 2010 | ||
| 372 net new active providers using athenaCommunicator added for a total of 1,936, up 181% from 689 total providers in Q2 2010 |
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athenaCollector network performance metrics were as follows for Q2 2011:
| $1,811,067,981 posted in total client collections, up 27% from Q2 2010 | ||
| 14,361,876 total claims submitted, up 27% from Q2 2010 | ||
| 76.7% electronic remittance advice (ERA) rate, an improvement of nearly eight points from Q2 2010 | ||
| 93.4% first pass resolution (FPR) rate, flat with Q2 2010 |
Product Development Discussion
Product development at athenahealth is organized around the mission of being the best in the world
at getting doctors paid for doing the right thing. In order to fulfill this mission, we deliver
services backed by cloud-based software, proprietary knowledge and robust back-office services.
athenaCollector Service Offering
athenaCollector is our revenue cycle management service. It is the foundation of our service
portfolio and entered general availability in 2000.
Our athenaCollector team, in conjunction with technology and operations personnel, is responsible
for driving revenue cycle client performance. Five years ago, average client DAR was running as
high as 47.5. As of Q2 2011, it is stable at 39.1 and improved sequentially from 41.0 in Q1 2011.
However, average client DAR fell short of our internal goals. Thus, our teams have more work to do
during the second half of 2011 in helping clients to process claims more efficiently.
Meanwhile, the athenaNet Intelligence team made significant progress in helping clients to comply
with emerging mandates. In particular, we continued to prepare our clients for the conversion to
the American National Standards Institute (ANSI) 5010 transaction format on January 1, 2012. In
addition to being among the first to achieve Level 1 compliance last year, we are among the first
to actively test ANSI 5010 transactions with payers and clearinghouses this year. In fact, just
this month, we sent out our first ANSI 5010-formatted claims to a payer. The deadline for the
subsequent transition to the International Classification of Diseases (ICD)-10 codes set is October
1, 2013. As part of our ongoing service model, we take on the work of making the technology, rules
and workflow updates necessary to ensure that our clients will transition to all new standards
successfully and in many cases, ahead of deadline.
During the first half of fiscal year 2011, the athenaCollector team was also busy helping clients
avoid potential penalties under the Medicare Electronic Prescribing (eRx) Incentive Program, which
began January 1, 2009. Under this program, eligible professionals who do not successfully report
the eRx measure by June 30, 2011 will be subject to a payment adjustment beginning in 2012. Those
clients using athenaClinicals qualify for this program automatically. However, athenaCollector
clients with eRx solutions must include a special G-code on the Medicare claim forms for patient
visits during which electronic prescribing occurred. Using our athenaNet rules engine, we created
an alert within athenaCollector that reminds clients to apply a G-code during the Medicare claim
submission process, ensuring that they fulfill eRx reporting requirements. Furthermore, we track
clients progress in reporting these measures over time and our account managers walk clients
through any changes they need to make along the way.
athenaClinicals Service Offering
athenaClinicals is our clinical cycle management service. It entered general availability in 2007
and was made available as a stand-alone service in 2010.
The Centers for Medicare and Medicaid Services (CMS) Stage 1 Meaningful Use attestation process
began in Q2 2010 and was a key point of focus for the athenaClinicals product development team. As
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reported on May 27, 2011, an athenaClinicals client in Ohio was among the first to receive payment
for demonstration of Meaningful Use from Medicare under Stage 1 of the HITECH Act of 2009. This
client was one of several Meaningful Use pilot sites that our athenaClinicals team worked with
during Q1 2011, the first 90-day consecutive period for demonstration of Meaningful Use.
Firsthand, we are learning what is required to demonstrate meaningful use and it is no cake walk.
As described in athenahealth CEO Jonathan Bushs public blog post, First Meaningful Use Dollars
are Just the Start, we know exactly how all of our clients are doing on each measure and we are
finding that even those which are seemingly simple, like recording patient demographics, are not a
slam dunk.
The CMS Stage 1 Meaningful Use measures include a set of 15 core measures and a set of 10 menu
measures. Providers must satisfy all 15 core measures plus 5 of the 10 menu measures. This means
that providers are performing, tracking and reporting on a total of 20 measures for Stage 1 under
Medicare. athenaClinicals is automatically fulfilling a portion of the core and menu measures for
clients, leaving 12 behavioral measures that clients must perform themselves using
athenaClinicals (such as recording demographics). At this time, 67% of participating
physicians are meeting or exceeding performance criteria for 9 of the 12 behavioral measures while
5% have already met all behavioral measures. We are encouraged by client performance to date,
especially since most physicians began pursuing Meaningful Use at the beginning of Q2 2011 (after
our pilot program during Q1 2011). We are fully confident in our ability to guide all clients to
100% by continually monitoring and adapting the athenaClinicals workflow as well as user behavior.
Later this year we plan to publish a dashboard that illustrates how all of our clients are
performing on Meaningful Use. We believe we are unique in our ability to provide this level of
insight into client performance and look forward to setting this new standard for transparency and
trust in the industry. Along these same lines, by year-end we will also begin releasing
athenaClinicals performance metrics. Similar to those we release for athenaCollector, these metrics
will illustrate the impact athenaClinicals is having on practice work, collections activity and
physician productivity.
athenaCommunicator Service Offering
athenaCommunicator is our patient cycle management service. It entered general availability in 2010
and at this time, requires adoption of athenaCollector.
Our athenaCommunicator product development team continues to enhance the key elements of this
service offering and during Q2 2011, was highly focused on adding content to the patient portal. In
particular, patient clinical encounter summaries can now be sent through the portal, improving the
transparency between practices and their patients and also helping providers meet one of the key
Stage 1 Meaningful Use measures. The team is also working to enable an OpenTable experience for
patients with which they will have the ability to schedule their own appointments online.
As a low cost, high value service offering, we expect adoption of athenaCommunicator to continue to
grow rapidly. athenaCommunicator clients enjoy an 11% reduction in patient no-shows, on average,
which supports their revenue and thus ours. These clients are also seeing a significant reduction
in self pay (patient) DAR, a portion of total collections which will become more vital to manage as
health care grows more expensive and patients carry more of the cost burden.
Anodyne Analytics Service Offering
Anodyne Analytics is our health care business intelligence service. The service has been generally
available since 2004 through Anodyne Health Partners, Inc. which athenahealth acquired in October
of 2009. Anodyne Analytics is being integrated with athenahealths other service offerings and can be
adopted as a stand-alone service.
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Since joining the athenahealth organization in 2009, Anodyne has posted strong growth and is
becoming more tightly integrated with athenahealths other service offerings. Product development
at Anodyne is focused on delivering an expert resource to decision-makers at large medical groups
and health systems that tells them when health care isnt working the way it should and what to
do about it. In addition to enhancing this market-leading revenue cycle analysis service, the
Anodyne team is currently working to integrate clinical data from athenaClinicals, develop
reporting around cash-flow forecasting, evaluate non-physician staff productivity, track referral
leakage and provide support for care coordination initiatives, including Accountable Care
Organizations.
athenaCoordinator (f/k/a athenaCommunity)
athenaCoordinator is our emerging care coordination service currently being piloted in multiple
locations around the country.
With the anticipated acquisition of Proxsys, LLC, athenahealth will be able to accelerate the
launch of athenaCoordinator. To date, our pilot initiatives have focused on facilitating health
care transactions (namely lab orders and referrals) which required that the ordering provider use
athenaClinicals. With the integration of Proxsys, athenaCoordinators scope will expand to include
innovative services for care coordination, order transmission, referral management, hospital
patient registration, and insurance pre-certification. As part of athenaCoordinator, Proxsys will
also be integrated with athenaNet during the months following the anticipated acquisition,
enhancing our existing service offering and value proposition to clients. Finally,
athenaCoordinator will be formally launched as a stand-alone offering for providers not currently
using athenahealths other services following the anticipated acquisition of Proxsys.
All Proxsys clients, which comprise approximately 90 facilities including 51 hospitals, 35 imaging
centers and 3 surgery centers, in addition to more than 8,000 ordering providers, are expected to
become nodes on the athenahealth network. This will be a giant leap forward in our vision of an
information infrastructure that makes health care work as it should.
Revenue Discussion
Our total revenue of $77.9 million in Q2 2011 grew by 33% or $19.3 million over Q2 2010. Our
revenue growth is primarily driven by athenaCollector client base expansion and growth in the use
of our athenaClinicals and athenaCommunicator services.
In terms of trends in our recurring revenue base, same store analysis of claims created, a proxy
for physician office utilization, indicates that physician office activity in Q2 2011 remained
strong and reflects more normalized levels versus the weaker levels we experienced in Q2 2010.
Client Base Discussion
The total number of physicians live on athenaCollector, our core service offering, is the metric we
use to define our client base and market share. Annual growth in total revenue continues to outpace
growth in our physician base. We believe this trend will continue as athenaClinicals and
athenaCommunicator are included in a growing portion of new deals and as adoption of these services
spreads across our existing client base.
During Q2 2011, 75% of all new athenaCollector deals included athenaClinicals and 35% of all new
athenaCollector deals included athenaCommunicator as well as athenaClinicals. These are record
levels for combined deal activity and are largely driven by activity in the small practice market.
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athenahealth Service Offering Adoption
athenaCollector Clients
During Q2 2011, total active physicians on athenaCollector grew by 22% year-over-year to 20,824. On
a sequential basis, we added 1,046 net new active physicians on athenaCollector. Our quarterly net
new physician additions may vary widely due to the number and size of clients that go live in a
particular quarter. Our Q2 2011 net new physicians include approximately 250 physicians added as
part of the phased athenaCollector implementation at West Penn Allegheny Health System (WPAHS).
athenaClinicals Clients
Turning to athenaClinicals, we continue to experience rapid growth in client adoption of this
service. Total active physicians live on athenaClinicals grew by 122% year-over-year to 3,444. On a
sequential basis, we added 534 net new active physicians on athenaClinicals. This equates to an
overall adoption rate of 17% of total athenaCollector physicians, up from 9% in Q2 2010. We expect
the athenaClinicals client base to increase significantly over time due to cross-selling within our
existing base and growth in the volume of combined deals.
athenaCommunicator Clients
Our athenaCommunicator client base is growing rapidly as well. Total active physicians live on
athenaCommunicator grew by 171% year-over-year to 1,198. On a sequential basis, we added 264 net
new active physicians on athenaCommunicator. This equates to an overall adoption rate of 6% of
total athenaCollector physicians. We expect the athenaCommunicator client base to increase
significantly over time due to cross-selling within our existing base and growth in the volume of
combined deals.
New Deals
Within the enterprise market segment, we were pleased to announce on July 5, 2011 that University
Hospitals (UH) will expand its relationship with us by deploying athenaCollector within its
academic medical center. This organization is comprised of more than 1,000 medical providers (~850
physicians). These providers are expected to go live on athenaCollector in a phased implementation
which will run through the first half of 2012. This deal represents an expanded relationship with
UH. On January 22, 2009, we announced that UH had selected athenaCollector for the UH Medical
Practices (UHMP) and UH Management Services Organization (UHMSO) of approximately 450 medical
providers. We are thrilled that our strong performance within this account drove UH to expand their
relationship with us into their academic medical center, the first of its kind to join our client
base.
Client Implementations
In terms of our publically disclosed implementation pipeline, West Penn Allegheny Health System
(~600 physicians) is executing a phased implementation of athenaCollector. The WPAHS implementation
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continued during Q2 2011 and contributed approximately 250 new physician additions. The final
implementation phase will occur during Q3 2011.
athenaCollector implementations have kicked off at St. Vincents HealthCare (120 providers)
and will begin later this year at Summit Medical Group (230 providers). We have implemented
athenaClinicals at Vanguard Health Systems across more than 250 providers while athenaClinicals
implementations are ongoing at Steward Health Care System LLC (f/k/a Caritas Christi 500
providers) and nearly complete at Capella Healthcare (130 providers). Finally,
implementations of all three services were completed at Southwest Kidney Institute (50
providers) and remain in progress for CaroMont Health (200 providers) and CHRISTUS
Health (150 providers).
Non-GAAP Adjusted Gross Margin Discussion
Our non-GAAP Adjusted Gross Margin was 64.4% for Q2 2011, up from 60.7% in Q2 2010. This
year-over-year expansion was supported primarily by operating efficiencies within our
athenaCollector service organization. In addition, we continue to reduce the cost of processing
clinical documents by driving operational efficiencies within our athenaClinicals service
organization. By employing technology to automate and eliminate manual work, athenahealth generates
economies of scale as our client base grows. These efficiencies enable us to continue expanding our
service offerings while investing in growth.
Selling and Marketing Discussion
As an innovative, high growth company with a relatively small share of a very large market
opportunity, our business model is still very new to health care and market awareness remains our
biggest challenge. To improve awareness, we remain focused on expanding and enhancing our selling
and marketing activities. These activities incur both fixed and variable costs as they range from
investment in personnel and infrastructure to spending on new advertising campaigns and paid search
terms. We continue to experiment with and expand upon our awareness-building efforts as quickly as
we deem them to be effective. The productivity of these investments is largely measured over the
long term, particularly as it may take six to nine months of implementation before new clients
fully contribute to revenue and join the ranks of our active client base.
Sales Update
The athenahealth sales organization is comprised of all quota-carrying sales representatives as
well as our sales team leaders, channel sales team, and sales training and development
organization.
As of June 30, 2011, we have a total of 83 quota-carrying sales representatives, up 34% from 62
quota-carrying sales representatives on June 30, 2010. We are planning to grow our quota-carrying
sales force by approximately 30% in 2011 to reach a total of at least 100 quota-carrying sales
representatives by year-end. Most of these new sales representatives will be added to the small and
group practice segments, where the majority of U.S. ambulatory physicians practice medicine, during
the second half of 2011.
In addition to our internal sales resources, we leverage a host of external partners to generate
new business. This channels organization supplies us with access to hundreds of thousands of
physicians across the country. We have announced two new channel partners since our Q1 2011
earnings release:
| May 20, 2011 The Health Information Technology Extension Center for Los Angeles (HITEC-LA) | ||
| July 1, 2011 The Wisconsin Health Information Technology Extension Center (WHITEC) |
In terms of sales activity within Anodyne Health, the dedicated sales team for the Anodyne business
intelligence service continues to perform well, addressing physician groups that want more
transparency and insight into performance from their existing practice management system(s). As a
sales channel for
athenahealth, the Anodyne business intelligence client base provides us with a valuable network of
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thousands of providers, the vast majority of whom are not otherwise athenahealth clients.
During Q2 2011, cross-sell activity into the Anodyne client base began to accelerate and we expect
this momentum to continue.
Marketing Update
The athenahealth marketing organization is comprised of growth and sales operations, event and
partner marketing, inside sales agents (ISAs), advertising, corporate communications and product
marketing teams. This organization executes our in-market investments in an effort to generate new
business opportunities for athenahealth.
During Q2 2011, our marketing team continued to chip away at a primary barrier to growth
awareness. As planned, we increased our level of in-market, lead generating activities such as
media and advertising placements and regional dinner seminars. Leveraging our strong top line
growth and profitability during the first half of 2011, we will continue to increase these
investments through the second half of 2011.
Furthermore, with the anticipated acquisition of Proxsys, we will also launch new marketing
activities related to athenaCoordinator. Specifically, we will collaborate with team leads at each
of the 51 hospitals that Proxsys serves who focus on mapping the surrounding provider communities
and work to expand each hospitals network of senders. Due to their presence within and knowledge
of these communities, the team leads will become world class ambassadors for athenaCoordinator and
for all of athenahealths services.
Balance Sheet and Cash Flow Highlights
Our cash, cash equivalents, short- and long-term investments totaled $124.7 million at June 30,
2011. During the quarter, we retired outstanding debt obligations, including the interest rate
derivative liability and a real estate loan recorded within deferred rent, of approximately $12.0
million. Operating cash flow was $16.2 million in Q2 2011, up 15% from $14.1 million in Q2 2010.
Our capital expenditures, including capitalized software development, were $6.4 million or 8.2% of
total revenue in Q2 2011.
Fiscal Year 2011 Outlook
athenahealth provided 2011 annual guidance at its 3rd Annual
Investor Summit on December 16, 2010. As a result of our strong performance during the first half
of fiscal year 2011 and the anticipated acquisition of Proxsys, LLC, which is expected to close
during Q3 2011, we are updating this guidance as follows:
Fiscal Year 2011 Expectations | ||||
GAAP Total Revenue |
$ | 315-325 million | ||
Non-GAAP Adjusted Gross Margin |
62.5-63.5 | % | ||
Non-GAAP Adjusted EBITDA |
$ | 59-67 million | ||
Non-GAAP Adjusted Net Income per Diluted Share |
$ | 0.70-$0.83 |
The primary drivers for our revised guidance are as follows:
| We experienced lower client attrition and stronger physician office activity than expected during the first half of 2011, both driving higher revenue than originally forecast; | ||
| Non-GAAP Adjusted Gross Margin improvement exceeded our plan during the first half of 2011 due to operational efficiencies driven by automation and the migration of more work offshore; | ||
| The impact of the anticipated acquisition of Proxsys, LLC is expected to contribute approximately $4-5 million of total revenue during fiscal year 2011; and | ||
| Our anticipated fiscal year 2011 GAAP effective tax rate is approximately 45%. |
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It is important to note that while we are guiding to a stronger level of growth in Total Revenue,
our Non-GAAP Gross Margin, Non-GAAP Adjusted EBITDA and Non-GAAP Adjusted Net Income per Diluted
Share will be impacted by greater investments in growth and innovation as well as operating
expenses associated with the anticipated Proxsys acquisition. In keeping with our strategic
priorities, we are utilizing greater top line performance to fund initiatives that support our
long-term growth and stability. These additional investments will be primarily focused on the
following direct and indirect cost areas:
| Extended client service center hours to better serve clients on the West Coast; | ||
| Additional professional services personnel to address high demand for implementation of our services; | ||
| The formation of athenaCare, headed by Chief Medical Information Officer Dr. Todd Rothenhaus, which will provide consulting services to clients, develop clinical best practices and provide more standardized clinical workflows for clients; | ||
| Increased investments in selling and marketing, specifically in-market initiatives that are most closely tied to lead generation; and | ||
| Increased investments in research and development, specifically around developer compensation. |
Our revised 2011 guidance also includes the anticipated impact of Proxsys. Due to Proxsys nature
as a highly manual service, the business is expected to be modestly dilutive to our profitability
in the near term. However, we believe that over time, Proxsys profitability levels will improve
with scale.
Please note that we are no longer excluding acquisition-related expenses from our non-GAAP
financial results. We expect the acquisition-related expenses for
Proxsys will be immaterial to our
fiscal year 2011 results.
Closing Remarks
Midway through 2011, we are ecstatic to see athenahealths growth, operations and financial house
in such good order because it gives us more time, money and energy to focus on our clients. While
doing so will absorb some profitability, it will enable us further differentiate our business model
and support our sensational growth rate over the long term.
10
Stock-Based Compensation Expense and Reconciliation of Non-GAAP Financial Measures
athenahealth, Inc.
STOCK-BASED COMPENSATION EXPENSE
(Unaudited, in thousands)
STOCK-BASED COMPENSATION EXPENSE
(Unaudited, in thousands)
Set forth below is a breakout of stock-based compensation expense for the three and six months
ended June 30, 2011 and 2010:
Three months ended June 30, | Six months ended June 30, | |||||||||||||||
2011 | 2010 | 2011 | 2010 | |||||||||||||
Stock-based compensation expense charged to: |
||||||||||||||||
Direct operating |
$ | 810 | $ | 652 | $ | 1,415 | $ | 1,120 | ||||||||
Selling and marketing |
1,159 | 888 | 2,082 | 1,578 | ||||||||||||
Research and development |
486 | 679 | 1,016 | 1,003 | ||||||||||||
General and administrative |
1,456 | 1,691 | 3,403 | 2,993 | ||||||||||||
Total |
$ | 3,911 | $ | 3,910 | $ | 7,916 | $ | 6,694 | ||||||||
athenahealth, Inc.
RECONCILIATION OF NON-GAAP FINANCIAL MEASURES
TO COMPARABLE GAAP MEASURES
(Unaudited, in thousands, except per share amounts)
RECONCILIATION OF NON-GAAP FINANCIAL MEASURES
TO COMPARABLE GAAP MEASURES
(Unaudited, in thousands, except per share amounts)
The following is a reconciliation of the non-GAAP financial measures used by the Company to
describe the Companys financial results determined in accordance with United States generally
accepted accounting principles (GAAP). An explanation of these measures is also included below
under the heading Explanation of Non-GAAP Financial Measures.
While management believes that these non-GAAP financial measures provide useful supplemental
information to investors regarding the underlying performance of the Companys business operations,
investors are reminded to consider these non-GAAP measures in addition to, and not as a substitute
for, financial performance measures prepared in accordance with GAAP. In addition, it should be
noted that these non-GAAP financial measures may be different from non-GAAP measures used by other
companies, and management may utilize other measures to illustrate performance in the future.
Non-GAAP measures have limitations in that they do not reflect all of the amounts associated with
the Companys results of operations as determined in accordance with GAAP.
11
Non-GAAP Adjusted Gross Margin
Set forth below is a presentation of the Companys Non-GAAP Adjusted Gross Profit and Non-GAAP
Adjusted Gross Margin, which represents Non-GAAP Adjusted Gross Profit as a percentage of total
revenue.
Three Months Ended | Six Months Ended | |||||||||||||||
June 30 | June 30 | |||||||||||||||
(unaudited, in thousands) | 2011 | 2010 | 2011 | 2010 | ||||||||||||
Total revenue |
$ | 77,885 | $ | 58,552 | $ | 147,815 | $ | 113,029 | ||||||||
Direct operating expense |
29,020 | 24,101 | 56,290 | 47,620 | ||||||||||||
Total revenue less direct |
||||||||||||||||
operating expense |
48,865 | 34,451 | 91,525 | 65,409 | ||||||||||||
Add: Stock-based compensation expense
allocated to direct operating expense |
810 | 652 | 1,415 | 1,120 | ||||||||||||
Add: Amortization of purchased intangibles |
460 | 460 | 920 | 920 | ||||||||||||
Non-GAAP Adjusted Gross Profit |
$ | 50,135 | $ | 35,563 | $ | 93,860 | $ | 67,449 | ||||||||
Non-GAAP Adjusted Gross Margin |
64.4 | % | 60.7 | % | 63.5 | % | 59.7 | % |
Non-GAAP Adjusted EBITDA Margin
Set forth below is a reconciliation of the Companys Non-GAAP Adjusted EBITDA and Non-GAAP
Adjusted EBITDA Margin, which represents Non-GAAP Adjusted EBITDA as a percentage of total
revenue.
Three Months Ended | Six Months Ended | |||||||||||||||
June 30 | June 30 | |||||||||||||||
(unaudited, in thousands) | 2011 | 2010 | 2011 | 2010 | ||||||||||||
Total revenue |
$ | 77,885 | $ | 58,552 | $ | 147,815 | $ | 113,029 | ||||||||
GAAP net income |
5,186 | 1,298 | 8,437 | 1,575 | ||||||||||||
Add: Provision for income taxes |
4,166 | 1,253 | 6,471 | 1,534 | ||||||||||||
Add: Total other expense |
77 | 323 | 44 | 492 | ||||||||||||
Add: Stock-based compensation expense |
3,911 | 3,910 | 7,916 | 6,694 | ||||||||||||
Add: Depreciation and amortization |
3,737 | 2,657 | 7,135 | 5,077 | ||||||||||||
Add: Amortization of purchased intangibles |
460 | 460 | 920 | 920 | ||||||||||||
Non-GAAP Adjusted EBITDA |
$ | 17,537 | $ | 9,901 | $ | 30,923 | $ | 16,292 | ||||||||
Non-GAAP Adjusted EBITDA Margin |
22.5 | % | 16.9 | % | 20.9 | % | 14.4 | % |
12
Non-GAAP Adjusted Operating Income
Set forth below is a reconciliation of the Companys Non-GAAP Adjusted Operating Income and
Non-GAAP Adjusted Operating Income Margin, which represents Non-GAAP Adjusted Operating Income as
a percentage of total revenue.
Three Months Ended | Six Months Ended | |||||||||||||||
June 30 | June 30 | |||||||||||||||
(unaudited, in thousands) | 2011 | 2010 | 2011 | 2010 | ||||||||||||
Total revenue |
$ | 77,885 | $ | 58,552 | $ | 147,815 | $ | 113,029 | ||||||||
GAAP net income |
5,186 | 1,298 | 8,437 | 1,575 | ||||||||||||
Add: Provision for income taxes |
4,166 | 1,253 | 6,471 | 1,534 | ||||||||||||
Add: Total other expense |
77 | 323 | 44 | 492 | ||||||||||||
Add: Stock-based compensation expense |
3,911 | 3,910 | 7,916 | 6,694 | ||||||||||||
Add: Amortization of purchased intangibles |
460 | 460 | 920 | 920 | ||||||||||||
Non-GAAP Adjusted Operating Income |
$ | 13,800 | $ | 7,244 | $ | 23,788 | $ | 11,215 | ||||||||
Non-GAAP Adjusted Operating Income Margin |
17.7 | % | 12.4 | % | 16.1 | % | 9.9 | % |
Non-GAAP Adjusted Net Income
Set forth below is a reconciliation of the Companys Non-GAAP Adjusted Net Income and Non-GAAP
Adjusted Net Income per Diluted Share.
Three Months Ended | Six Months Ended | |||||||||||||||
June 30 | June 30 | |||||||||||||||
(unaudited, in thousands except per share amounts) | 2011 | 2010 | 2011 | 2010 | ||||||||||||
GAAP net income |
$ | 5,186 | $ | 1,298 | $ | 8,437 | $ | 1,575 | ||||||||
Add: Loss on interest rate derivative contract |
138 | 304 | 73 | 364 | ||||||||||||
Add: Stock-based compensation expense |
3,911 | 3,910 | 7,916 | 6,694 | ||||||||||||
Add: Amortization of purchased intangibles |
460 | 460 | 920 | 920 | ||||||||||||
Sub-total of tax deductible items |
4,509 | 4,674 | 8,909 | 7,978 | ||||||||||||
(Less): Tax impact of tax deductible items (1) |
(1,804 | ) | (1,870 | ) | (3,564 | ) | (3,191 | ) | ||||||||
Non-GAAP Adjusted Net Income |
$ | 7,891 | $ | 4,102 | $ | 13,782 | $ | 6,362 | ||||||||
Weighted average shares diluted |
35,773 | 35,019 | 35,715 | 35,110 | ||||||||||||
Non-GAAP Adjusted Net Income per Diluted Share |
$ | 0.22 | $ | 0.12 | $ | 0.39 | $ | 0.18 |
(1) | - Tax impact calculated using federal statutory tax rate of 34% and a blended state tax rate of 6% |
13
Three Months Ended | Six Months Ended | |||||||||||||||
June 30 | June 30 | |||||||||||||||
(unaudited, in thousands except per share amounts) | 2011 | 2010 | 2011 | 2010 | ||||||||||||
GAAP net income per share diluted |
$ | 0.14 | $ | 0.04 | $ | 0.24 | $ | 0.04 | ||||||||
Add: Loss on interest rate derivative contract |
0.01 | 0.01 | | 0.01 | ||||||||||||
Add: Stock-based compensation expense |
0.11 | 0.11 | 0.22 | 0.19 | ||||||||||||
Add: Amortization of purchased intangibles |
0.01 | 0.01 | 0.03 | 0.03 | ||||||||||||
Sub-total of tax deductible items |
0.13 | 0.13 | 0.25 | 0.23 | ||||||||||||
(Less): Tax impact of tax deductible items (1) |
(0.05 | ) | (0.05 | ) | (0.10 | ) | (0.09 | ) | ||||||||
Non-GAAP Adjusted Net Income per Diluted Share |
$ | 0.22 | $ | 0.12 | $ | 0.39 | $ | 0.18 | ||||||||
Weighted average shares diluted |
35,773 | 35,019 | 35,715 | 35,110 |
(1) | - Tax impact calculated using federal statutory tax rate of 34% and a blended state tax rate of 6% |
athenahealth, Inc.
RECONCILIATION OF NON-GAAP FINANCIAL MEASURES
TO COMPARABLE GAAP MEASURES FOR FISCAL YEAR 2011 GUIDANCE
(Unaudited, in thousands, except per share amounts)
RECONCILIATION OF NON-GAAP FINANCIAL MEASURES
TO COMPARABLE GAAP MEASURES FOR FISCAL YEAR 2011 GUIDANCE
(Unaudited, in thousands, except per share amounts)
Please note that the figures presented below may not sum exactly due to rounding.
Non-GAAP Adjusted Gross Margin Guidance
Set forth below is a presentation of the Companys Non-GAAP Adjusted Gross Profit and Non-GAAP
Adjusted Gross Margin guidance for fiscal year 2011, which represents Non-GAAP Adjusted Gross
Profit as a percentage of total revenue.
LOW | HIGH | |||||||
Fiscal Year Ending | December 31, 2011 | |||||||
Total revenue |
$ | 315.0 | $ | 325.0 | ||||
Direct operating expense |
122.9 | 123.7 | ||||||
Total revenue less direct
operating expense |
$ | 192.1 | $ | 201.3 | ||||
Add: Stock-based compensation expense
allocated to direct operating expense |
3.1 | 3.1 | ||||||
Add: Amortization of purchased intangibles |
1.8 | 1.8 | ||||||
Non-GAAP Adjusted Gross Profit |
$ | 197.0 | $ | 206.2 | ||||
Non-GAAP Adjusted Gross Margin |
62.5 | % | 63.5 | % |
14
Non-GAAP Adjusted EBITDA Guidance
Set forth below is a reconciliation of the Companys Non-GAAP Adjusted EBITDA and Non-GAAP
Adjusted EBITDA Margin guidance for fiscal year 2011, which represents Non-GAAP Adjusted EBITDA as
a percentage of total revenue.
LOW | HIGH | |||||||
Fiscal Year Ending December 31, 2011 | ||||||||
Total Revenue |
$ | 315.0 | $ | 325.0 | ||||
GAAP net income |
12.7 | 17.3 | ||||||
Add: Provision for income taxes |
10.2 | 13.8 | ||||||
Add (less): Total other (income) expense |
(0.0 | ) | (0.0 | ) | ||||
Add: Stock-based compensation expense |
18.6 | 18.6 | ||||||
Add: Depreciation and amortization |
15.9 | 15.9 | ||||||
Add: Amortization of purchased intangibles |
1.8 | 1.8 | ||||||
Non-GAAP Adjusted EBITDA |
$ | 59.2 | $ | 67.4 | ||||
Non-GAAP Adjusted EBITDA Margin |
18.8 | % | 20.7 | % |
Non-GAAP Adjusted Net Income Guidance
Set forth below is a reconciliation of the Companys Non-GAAP Adjusted Net Income and Non-GAAP Adjusted Net Income per Diluted Share guidance for fiscal year 2011.
Set forth below is a reconciliation of the Companys Non-GAAP Adjusted Net Income and Non-GAAP Adjusted Net Income per Diluted Share guidance for fiscal year 2011.
LOW | HIGH | |||||||
Fiscal Year Ending December 31, 2011 | ||||||||
GAAP net income |
$ | 12.7 | $ | 17.3 | ||||
Add: Loss on interest rate derivative contract |
0.1 | 0.1 | ||||||
Add: Stock-based compensation expense |
18.6 | 18.6 | ||||||
Add: Amortization of purchased intangibles |
1.8 | 1.8 | ||||||
Sub-total of tax deductible items |
$ | 20.5 | $ | 20.5 | ||||
(Less): Tax impact of tax deductible items (1) |
(8.2 | ) | (8.2 | ) | ||||
Add: Acquisition-related expenses |
| | ||||||
Non-GAAP Adjusted Net Income |
$ | 25.0 | $ | 29.6 | ||||
Non-GAAP Adjusted Net Income per Diluted Share |
$ | 0.70 | $ | 0.83 | ||||
Weighted average shares diluted |
35.8 | 35.8 |
(1) | - Tax impact calculated using federal statutory tax rate of 34% and a blended state tax rate of 6% |
15
LOW | HIGH | |||||||
Fiscal Year Ending December 31, 2011 | ||||||||
GAAP net income per share diluted |
0.35 | 0.48 | ||||||
Add: Loss on interest rate derivative contract |
0.00 | 0.00 | ||||||
Add: Stock-based compensation expense |
0.52 | 0.52 | ||||||
Add: Amortization of purchased intangibles |
0.05 | 0.05 | ||||||
Sub-total of tax deductible items |
$ | 0.57 | $ | 0.57 | ||||
(Less): Tax impact of tax deductible items (1) |
(0.23 | ) | (0.23 | ) | ||||
Non-GAAP Adjusted Net Income per Diluted Share |
$ | 0.70 | $ | 0.83 | ||||
Weighted average shares diluted |
35.8 | 35.8 |
(1) | - Tax impact calculated using federal statutory tax rate of 34% and a blended state tax rate of 6% |
Explanation of Non-GAAP Financial Measures*
The Company reports its financial results in accordance with United States generally accepted
accounting principles, or GAAP. However, management believes that in order to properly understand
the Companys short-term and long-term financial and operational trends, investors may wish to
consider the impact of certain non-cash or non-recurring items, when used as a supplement to
financial performance measures in accordance with GAAP. These items result from facts and
circumstances that vary in frequency and/or impact on continuing operations. Management also uses
results of operations before such items to evaluate the operating performance of the Company and
compare it against past periods, make operating decisions, and serve as a basis for strategic
planning. These non-GAAP financial measures provide management with additional means to understand
and evaluate the operating results and trends in the Companys ongoing business by eliminating
certain non-cash expenses and other items that management believes might otherwise make comparisons
of the Companys ongoing business with prior periods more difficult, obscure trends in ongoing
operations, or reduce managements ability to make useful forecasts. Management believes that these
non-GAAP financial measures provide additional means of evaluating period-over-period operating
performance. In addition, management understands that some investors and financial analysts find
this information helpful in analyzing the Companys financial and operational performance and
comparing this performance to its peers and competitors.
Management defines Non-GAAP Adjusted Gross Profit as total revenue, less direct operating
expense, plus stock-based compensation expense allocated to direct operating expense and
amortization of purchased intangibles, and Non-GAAP Adjusted Gross Margin as Non-GAAP Adjusted
Gross Profit as a percentage of total revenue. Management considers these non-GAAP financial
measures to be important indicators of the Companys operational strength and performance of its
business and a good measure of its historical operating trends. Moreover, management believes that
these measures enable investors and financial analysts to closely monitor and understand changes in
the Companys ability to generate income from ongoing business operations.
Management defines Non-GAAP Adjusted EBITDA as the sum of GAAP net income before provision for
income taxes, total other (income) expense, stock-based compensation expense, depreciation and
16
amortization, and amortization of purchased intangibles and Non-GAAP Adjusted EBITDA Margin
as Non-GAAP Adjusted EBITDA as a percentage of total revenue. Management defines Non-GAAP Adjusted
Operating Income as the sum of GAAP net income before provision for income taxes, amortization of
purchased intangibles, total other (income) expense, stock-based compensation expense, and
Non-GAAP Adjusted Operating Income Margin as Non-GAAP Adjusted Operating Income as a percentage
of total revenue. Management defines Non-GAAP Adjusted Net Income as the sum of GAAP net income
before (gain) loss on interest rate derivative contract, stock-based compensation expense,
amortization of purchased intangibles, and any tax impact related to these items, and Non-GAAP
Adjusted Net Income per Diluted Share as Non-GAAP Adjusted Net Income divided by weighted average
diluted shares outstanding. Management considers these non-GAAP financial measures to be important
indicators of the Companys operational strength and performance of its business and a good measure
of its historical operating trends, in particular the extent to which ongoing operations impact the
Companys overall financial performance.
Management excludes each of the items identified below from the applicable non-GAAP financial
measure referenced above for the reasons set forth with respect to that excluded item:
| Stock-based compensation expense excluded because these are non-cash expenses that management does not consider part of ongoing operating results when assessing the performance of the Companys business, and also because the total amount of expense is partially outside of the Companys control because it is based on factors such as stock price volatility and interest rates, which may be unrelated to our performance during the period in which the expense is incurred. | ||
| Amortization of purchased intangibles purchased intangibles are amortized over a period of several years after an acquisition and generally cannot be changed or influenced by management after the acquisition. Accordingly, this item is not considered by management in making operating decisions. Thus, including such charge does not accurately reflect the performance of the Companys ongoing operations for the period in which such charge is incurred. | ||
| Gains and losses on interest rate derivative contract excluded because until they are realized, to the extent these gains or losses impact a period presented, management does not believe that they reflect the underlying performance of ongoing business operations for such period. |
*Please note that management is no longer excluding acquisition-related expenses from its non-GAAP
financial results.
17
Supplemental Metrics and Definitions
Supplemental Metrics (unaudited)
Last Updated: June 30, 2011
Last Updated: June 30, 2011
Fiscal Year 2010 | Fiscal Year 2011 | |||||||||||||||||||||||
Q1 | Q2 | Q3 | Q4 | Q1 | Q2 | |||||||||||||||||||
Client Base |
||||||||||||||||||||||||
Total Physicians on athenaCollector |
16,369 | 17,136 | 18,573 | 19,197 | 19,778 | 20,824 | ||||||||||||||||||
Total Providers on athenaCollector |
23,978 | 24,782 | 26,317 | 27,114 | 27,944 | 29,482 | ||||||||||||||||||
Total Physicians on athenaClinicals |
1,275 | 1,548 | 1,992 | 2,383 | 2,910 | 3,444 | ||||||||||||||||||
Total Providers on athenaClinicals |
1,867 | 2,256 | 2,818 | 3,348 | 4,161 | 4,848 | ||||||||||||||||||
Total Physicians on athenaCommunicator |
348 | 442 | 625 | 736 | 934 | 1,198 | ||||||||||||||||||
Total Providers on athenaCommunicator |
513 | 689 | 946 | 1,213 | 1,564 | 1,936 | ||||||||||||||||||
Client Performance |
||||||||||||||||||||||||
Client Satisfaction |
86.6 | % | 86.1 | % | 85.7 | % | 87.6 | % | 86.2 | % | 85.9 | % | ||||||||||||
Client Days in Accounts Receivable (DAR) |
40.0 | 38.8 | 38.8 | 38.8 | 41.0 | 39.1 | ||||||||||||||||||
First Pass Resolution (FPR) Rate |
93.1 | % | 93.4 | % | 94.2 | % | 94.4 | % | 94.1 | % | 93.4 | % | ||||||||||||
Electronic Remittance Advice (ERA) Rate |
68.9 | % | 68.8 | % | 72.1 | % | 75.8 | % | 74.6 | % | 76.7 | % | ||||||||||||
Total Claims Submitted |
11,175,099 | 11,312,806 | 11,837,095 | 13,075,933 | 13,651,586 | 14,361,876 | ||||||||||||||||||
Total Client Collections |
$ | 1,312,820,931 | $ | 1,421,347,731 | $ | 1,517,064,118 | $ | 1,613,043,890 | $ | 1,608,313,685 | $ | 1,811,067,981 | ||||||||||||
Total Working Days |
61 | 64 | 64 | 61 | 62 | 64 | ||||||||||||||||||
Employees |
||||||||||||||||||||||||
Direct |
630 | 675 | 690 | 691 | 719 | 771 | ||||||||||||||||||
Sales & Marketing |
157 | 168 | 186 | 199 | 217 | 236 | ||||||||||||||||||
Research & Development |
172 | 187 | 197 | 211 | 216 | 236 | ||||||||||||||||||
General & Administrative |
130 | 136 | 140 | 141 | 144 | 151 | ||||||||||||||||||
Total Employees |
1,087 | 1,166 | 1,213 | 1,242 | 1,296 | 1,393 | ||||||||||||||||||
Quota Carrying Sales Force |
||||||||||||||||||||||||
Small Practice |
25 | 27 | 34 | 38 | 38 | 39 | ||||||||||||||||||
Group Practice |
20 | 23 | 22 | 25 | 26 | 29 | ||||||||||||||||||
Enterprise Segment |
5 | 6 | 7 | 7 | 7 | 8 | ||||||||||||||||||
Cross-Sell |
5 | 6 | 7 | 7 | 7 | 7 | ||||||||||||||||||
Total Quota Carrying Sales Representatives |
55 | 62 | 70 | 77 | 78 | 83 |
18
Supplemental Metrics Definitions
Client Base |
||
Total Physicians
on athenaCollector
|
The number of physicians that have rendered a service which generated a medical claim that was billed during the last 91 days on the athenaCollector platform. Examples of physicians include Medical Doctors (MD) and Doctor of Osteopathic Medicine (DO). | |
Total Providers
on athenaCollector
|
The number of providers, including physicians, that have rendered a service which generated a medical claim that was billed during the last 91 days on the athenaCollector platform. Examples of non-physician providers are Nurse Practitioners (NP) and Registered Nurses (RN). | |
Total Physicians
on athenaClinicals
|
The number of physicians that have rendered a service through the athenaClinicals platform which generated a medical claim that was billed during the last 91 days on the athenaCollector platform. Examples of physicians include Medical Doctors (MD) and Doctor of Osteopathic Medicine (DO). | |
Total Providers
on athenaClinicals
|
The number of providers, including physicians, that have rendered a service through the athenaClinicals platform which generated a medical claim that was billed during the last 91 days on the athenaCollector platform. Examples of non-physicians are Nurse Practitioners (NP) and Registered Nurses (RN). | |
Total Physicians
on athenaCommunicator
|
The number of physicians that have rendered a service which generated a medical claim that was billed during the last 91 days on the athenaCollector platform and whose practice is actively using athenaCommunicator. | |
Total Providers
on athenaCommunicator
|
The number of providers, including physicians, that have rendered a service which generated a medical claim that was billed during the last 91 days on the athenaCollector platform and whose practice is actively using athenaCommunicator. | |
Client Performance |
||
Client Satisfaction
|
The percentage of athenaCollector clients who chose 4 or 5 on a scale of 1 to 5 when asked if they would recommend athenahealth to a trusted friend or colleague. These responses are generated from a client listening survey that the company conducts for two segments of its client base twice per year. | |
Client Days in Accounts Receivable (DAR)
|
The average number of days that it takes outstanding balances on claims to be resolved, e.g. paid, for clients on athenaCollector. Clients that have been live less than 90 days are excluded, as well as clients who are terminating services. | |
First Pass Resolution (FPR) Rate
|
Approximates the percentage of primary claims that are favorably adjudicated and closed after a single submission during the period. Currently, the FPR rate is calculated on a monthly basis, and certain practices are excluded (e.g. those that have been live for less than 90 days). | |
Electronic Remittance Advice (ERA) Rate
|
Remittance refers to the information about payments (a/k/a explanations of benefits) received from insurance companies during the period. The ERA rate reflects the percentage of total charges that were posted using electronic remittance. | |
Total Claims Submitted
|
The number of claims billed through athenaNet during the period. | |
Total Client Collections
|
The dollar value of collections posted on behalf of clients during the period. | |
Total Working Days
|
The total number of days during the quarter minus weekends and U.S. Post Office holidays. | |
Employees |
||
Direct |
||
The total number of full time equivalent individuals (FTEs) employed by the Company to support its service operations as of quarter end. This team includes production systems, enrollment services, paper claim submission, claim resolution, clinical operations, professional services, account management, and client services. | ||
Sales & Marketing
|
The total number of FTEs employed by the Company to support its sales and marketing efforts as of quarter end. This team includes sales representatives, business development staff and the marketing team. | |
Research & Development
|
The total number of FTEs employed by the Company to support its research and development efforts as of quarter end. This team includes product development and product management. | |
General & Administrative
|
The total number of FTEs employed by the Company to support its general and administrative functions as of quarter end. This team includes finance, human resources, compliance, learning and development, internal audit, corporate technology, recruiting, facilities, and legal. | |
Total Employees
|
The total number of FTEs employed by the Company as of quarter end. This number excludes interns and seasonal employees. | |
Quota-Carrying Sales Force |
||
Small Practice
|
Quota-carrying sales representatives assigned to bring in net new annual recurring revenue from the small practice segment (organizations with 1-3 physicians) as of quarter end. | |
Group Practice
|
Quota-carrying sales representatives assigned to bring in net new annual recurring revenue from the group practice segment (organizations with 4-150 physicians)as of quarter end. | |
Enterprise Segment
|
Quota-carrying sales representatives assigned to bring in net new annual recurring revenue from the enterprise market segment (organizations with150+ physicians) as of quarter end. | |
Cross-Sell
|
Quota-carrying sales representatives assigned to bring in net new annual recurring revenue from the sale of additional services to existing athenaCollector clients as of quarter end. | |
Total Quota Carrying Sales Representatives
|
The total number of sales representatives who carry quota for net new annual recurring revenue as of quarter end. |
19