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EX-32.2 - CERTIFICATION OF CFO - DFC GLOBAL CORP.w79659exv32w2.htm
EX-23.1 - CONSENT OF E&Y - DFC GLOBAL CORP.w79659exv23w1.htm
EX-32.3 - CERTIFICATION OF CORPORATE CONTROLLER - DFC GLOBAL CORP.w79659exv32w3.htm
EX-31.2 - CERTIFICATION OF CFO - DFC GLOBAL CORP.w79659exv31w2.htm
EX-32.1 - CERTIFICATION OF CEO - DFC GLOBAL CORP.w79659exv32w1.htm
EX-31.3 - CERTIFICATION OF CORPORATE CONTROLLER - DFC GLOBAL CORP.w79659exv31w3.htm
EX-31.1 - CERTIFICATION OF CEO - DFC GLOBAL CORP.w79659exv31w1.htm
EX-10.30 - FISCAL 2011 BONUS PROGRAM - DFC GLOBAL CORP.w79659exv10w30.htm
EX-21.1 - SUBSIDIARIES - DFC GLOBAL CORP.w79659exv21w1.htm
Table of Contents

 
UNITED STATES SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
Form 10-K
 
     
(Mark One)    
 
þ
  ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d)
OF THE SECURITIES EXCHANGE ACT OF 1934
    For the fiscal year ended June 30, 2010
OR
o
  TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d)
OF THE SECURITIES EXCHANGE ACT OF 1934
    For the transition period from          to          
 
Commission File Number 000-50866
 
DOLLAR FINANCIAL CORP.
(Exact Name of Registrant as Specified in Its Charter)
 
     
Delaware
  23-2636866
(State or Other Jurisdiction of   (I.R.S. Employer
Incorporation or Organization)   Identification No.)
     
1436 Lancaster Avenue
  19312-1288
Berwyn, Pennsylvania   (Zip Code)
(Address of Principal Executive Offices)    
 
Registrant’s telephone number, including area code
(610) 296-3400
 
Securities registered pursuant to Section 12(b) of the Exchange Act:
 
     
Title of Each Class   Name of Each Exchange on Which Registered
     
Common Stock, $0.001 par value per share   The NASDAQ Stock Market LLC
 
Securities registered pursuant to Section 12(g) of the Exchange Act:
 
     
Title of Each Class   Name of Each Exchange on Which Registered
     
Not applicable   Not applicable
 
Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act.  Yes o     No þ
 
Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act  Yes o     No þ
 
Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.  Yes þ     No o
 
Indicate by check mark whether the registrant has submitted electronically and posted on its corporate website, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files)  Yes o     No o
 
Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K is not contained herein, and will not be contained, to the best of registrant’s knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K:  þ
 
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See the definitions of “large accelerated filer,” “accelerated filer” and “smaller reporting company” in Rule 12b-2 of the Exchange Act. (Check one):
 
Large accelerated filer o Accelerated filer þ Non-accelerated filer o Smaller reporting company o
(Do not check if a smaller reporting company)
 
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).  Yes o     No þ
 
As of December 31, 2009, 24,228,074 shares of the registrant’s common stock, par value $0.001 per share, were outstanding. As of such date the aggregate market value of voting stock (based upon the last reported sales price in The Nasdaq Global Select Market) held by non-affiliates of the registrant was approximately $572,751,669. As of July 31, 2010, the number of shares of the Common Stock outstanding was 24,360,615.
 
DOCUMENTS INCORPORATED BY REFERENCE
 
The Company’s definitive proxy statement to be filed in connection with its solicitation of proxies for its Annual Meeting of Stockholders to be held on November 11, 2010, is incorporated by reference to Part III of this Annual Report on Form 10-K, Items 10, 11, 12, 13 and 14.
 


 

 
DOLLAR FINANCIAL CORP.
 
Table of Contents
 
2010 Report on Form 10-K
 
                 
PART I
  Item 1.     Business     2  
  Item 1A.     Risk Factors     17  
  Item 1B.     Unresolved Staff Comments     25  
  Item 2.     Properties     25  
  Item 3.     Legal Proceedings     26  
  Item 4.     Removed and Reserved     26  
 
PART II
  Item 5.     Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities     27  
  Item 6.     Selected Financial Data     29  
  Item 7.     Management’s Discussion and Analysis of Financial Condition and Results of Operations     31  
  Item 7A.     Quantitative and Qualitative Disclosures About Market Risk     56  
  Item 8.     Financial Statements and Supplementary Data     59  
  Item 9.     Changes in and Disagreements with Accountants on Accounting and Financial Disclosure     118  
  Item 9A.     Controls and Procedures     118  
  Item 9B.     Other Information     118  
 
PART III
  Item 10.     Directors, Executive Officers and Corporate Governance     119  
  Item 11.     Executive Compensation     119  
  Item 12.     Security Ownership of Certain Beneficial Owners and Management and Related Shareholder Matters     119  
  Item 13.     Certain Relationships and Related Transactions and Director Independence     120  
  Item 14.     Principal Accountant Fees and Services     120  
 
PART IV
  Item 15.     Exhibits and Financial Statement Schedules     121  
Signatures     125  
 FISCAL 2011 BONUS PROGRAM
 SUBSIDIARIES
 CONSENT OF E&Y
 CERTIFICATION OF CEO
 CERTIFICATION OF CFO
 CERTIFICATION OF CORPORATE CONTROLLER
 CERTIFICATION OF CEO
 CERTIFICATION OF CFO
 CERTIFICATION OF CORPORATE CONTROLLER


Table of Contents

This Annual Report on Form 10-K and the documents incorporated herein contain “forward-looking statements” within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Those statements are therefore entitled to the protection of the safe harbor provisions of these laws. These forward-looking statements, which are usually accompanied by words such as “may,” “might,” “will,” “should,” “could,” “intends,” “estimates,” “predicts,” “potential,” “continue,” “believes,” “anticipates,” “plans,” “expects” and similar expressions, involve risks and uncertainties, and relate to, without limitation, statements about our market opportunities, anticipated improvements in operations, our plans, earnings, cash flow and expense estimates, strategies and prospects, both business and financial. There are important factors that could cause our actual results, level of activity, performance or achievements to differ materially from those expressed or forecasted in, or implied by, such forward-looking statements, particularly those factors discussed in “Item 1A - Risk Factors” in this Annual Report on Form 10-K.
 
Although we believe that the expectations reflected in these forward-looking statements are based upon reasonable assumptions, no assurance can be given that such expectations will be attained or that any deviations will not be material. In light of these risks, uncertainties and assumptions, the forward-looking events and circumstances discussed in this Annual Report on Form 10-K may not occur and our actual results could differ materially and adversely from those anticipated or implied in the forward-looking statements. These forward-looking statements speak only as of the date on which they are made, and, except as otherwise required by law, we disclaim any obligation or undertaking to disseminate any update or revision to any forward-looking statement contained herein to reflect any change in our expectations with regard thereto or any change in events, conditions or circumstances on which any such statement is based. If we do update or modify one or more forward-looking statements, you should not conclude that we will make additional updates or modifications with respect thereto or with respect to other forward-looking statements, except as required by law.
 
Unless the context otherwise requires, as used in this Annual Report on Form 10-K, (i) the terms “fiscal year” and “fiscal” refer to (i) the twelve-month period ended on June 30 of the specified year, (ii) references to “$,” “dollars,” “United States dollars” or “U.S. dollars” refer to the lawful currency of the United States of America, (iii) references to “CAD” refer to the lawful currency of Canada, and (iv) references to “GBP” refer to the British Pound Sterling, the lawful currency of the United Kingdom of Great Britain and Northern Ireland.


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Item 1.   BUSINESS
 
General
 
We are a leading international diversified financial services company serving primarily unbanked and under-banked consumers. Through our retail storefront locations as well as by other means, such as via the Internet, we provide a range of consumer financial products and services in five countries, Canada, the United Kingdom, the United States, the Republic of Ireland and Poland, to customers who, for reasons of convenience and accessibility, purchase some or all of their financial services from us rather than from banks and other financial institutions. We believe that our customers, many of whom receive income on an irregular basis or from multiple employers, are drawn to our convenient neighborhood locations and Internet sites, extended operating hours and high-quality customer service. Our products and services, principally our short-term consumer loans, check cashing services, secured pawn loans and gold buying services, provide customers with immediate access to cash for living expenses or other needs. We strive to offer our customers additional high-value ancillary services, including Western Union® money order and money transfer products, electronic tax filing, reloadable prepaid VISA® and MasterCard® debit cards, foreign currency exchange and prepaid local and long-distance phone services.
 
During fiscal 2010, we completed several acquisitions in furtherance of our objective to expand upon and diversify from our core retail financial services businesses in Canada, the United Kingdom and the United States described in the preceding paragraph. Through our branded Military Installment Loan and Education Services, or MILES®, program offered by our Dealers’ Financial Services, LLC subsidiary, which we acquired in December 2009, we provide fee based services to enlisted military personnel applying for loans to purchase new and used vehicles that are funded and serviced under an exclusive agreement with a major third-party national bank. In April 2010, we expanded our pawn lending activities in the United Kingdom through our acquisition of Suttons & Robertsons, the fourth largest pawn lending business in the United Kingdom whose three London-based stores focus on retail and pawn lending for high value gold jewelry, watches and diamonds. We also expanded our offerings for small business retail customers through our October 2010 acquisition of a U.K.-based provider of merchant cash advances which are repaid by the borrowers’ future credit card receipts. In late fiscal 2009, we acquired both a business that offers longer-term installment consumer loans in Poland with an in-home servicing feature, as well as an Internet-based short-term consumer loan business in the United Kingdom.
 
As we continue to diversify our organization, we expect the contributions to our revenue and profitability from fee-based financial processing and origination services to increase. During fiscal 2010, approximately 50% of our total consolidated revenue was comprised of products and services which generally carry little or no credit risk, such as check cashing, money transfers, gold purchasing, secured pawn lending and fee-based income generated from the MILES program.
 
We believe that our networks of retail locations in Canada and the United Kingdom are the largest of their kind in each of those countries, and that we have a strong presence in states with favorable regulations in the United States. As of June 30, 2010, our global retail operations consisted of 1,180 locations, of which 1,058 are company-owned, conducting business primarily under the names Money Mart®, Money Shop®, Loan Mart®, Money Corner®, Insta-Cheques® and The Check Cashing Store® in Canada, the United Kingdom, the United States and the Republic of Ireland.
 
We manage our business as five operating segments — our financial services offerings in each of Canada, the United Kingdom, the United States and Poland, as well as our recently acquired Dealers’ Financial Services, LLC subsidiary, which we operate independently of our other businesses. Information regarding total assets, operating results and other financial information regarding each of our reporting segments for each of the fiscal years ended June 30, 2008, 2009 and 2010 is set forth in “Item 8. — Financial Data — Note 18” in this Annual Report on Form 10-K.


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Our Industry
 
We operate in a sector of the financial services industry that serves the basic needs of individuals and small businesses needing quick and convenient access to cash and other financial services. These needs are primarily evidenced by consumer demand for short-term consumer and small business loans, check cashing, secured pawn lending, money transfers, prepaid debit cards, foreign currency exchange and other services. Consumers who use these services are often underserved by banks and other financial institutions.
 
Service sector and self-employed individuals represent the largest portion of the population in each of the countries in which we operate. Many of these individuals do not maintain regular banking relationships. They use services provided by our industry for a variety of reasons, including that they lack sufficient assets to maintain minimum balance requirements or to achieve the benefits of savings with banks, do not write enough checks to make a bank account beneficial, have a dislike or distrust of banks, or do not have a neighborhood bank in close proximity to them. Many of these individuals periodically require short-term loans to provide cash necessary for living and other episodic expenses. They may not be able, or even desire, to obtain loans from banks as a result of their immediate need for cash, the irregular receipt of payments from their employers, or the unavailability of bank loans in small denominations for short time periods. For those who do maintain banking relationships, our industry provides an alternative to the generally high cost of overdraft fees charged by their banks for overdrawn accounts.
 
Despite the demand for basic financial services, access to banks has become increasingly difficult for a significant segment of consumers. Many banks have chosen to close their less profitable or lower-traffic locations and to otherwise reduce the hours during which they operate at such locations. Typically, these closings have occurred in neighborhoods where the branches have failed to attract a sufficient base of customer deposits. This trend has resulted in fewer convenient alternatives for basic financial services in many neighborhoods. Furthermore, traditional banks have tended in recent years to eliminate, or have made it difficult or relatively expensive to obtain, many of the services that under-banked consumers’ desire.
 
As a result of these developments, a significant number of businesses offer financial services to service sector and self-employed individuals. The providers of these services are generally fragmented, and range from specialty finance offices to retail stores in other industries that offer ancillary financial services.
 
While the mix of products offered may vary, we believe that the under-banked consumer markets in each of the countries in which we operate will continue to grow as a result of a diminishing supply of competing banking services as well as underlying demographic trends. These demographic trends include an overall increase in the population in each of our markets and an increase in the number of self-employed, small business and service sector jobs as a percentage of the total workforce.
 
The demographics of the typical customers for non-banking financial services vary somewhat in each of the markets in which we operate. The type of store and services that appeal to customers in each market differs based on cultural, social, geographic, economic and other factors. The composition of providers of these services in each market results, in part, from the historical development and regulatory environment in that market.
 
Our Markets
 
We operate primarily in three geographical markets, Canada, the United Kingdom and the United States. In addition to operating our traditional storefront locations in the United States, we also provide, through our Dealers Financial Services, LLC subsidiary and its MILES program, fee-based services to U.S. enlisted military personnel applying for automotive loans through a third party national bank. In addition to our storefront locations in the United Kingdom, we also provide Internet based lending. We also entered the Polish market in fiscal 2009 through our acquisition of a controlling interest (76%) in Optima, S.A., a consumer installment lender based in Gdansk, Poland.


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Canada
 
We believe that we are the leading financial services company in Canada serving unbanked and under-banked consumers. We estimate that, across Canada, there are approximately 1,500 individual outlets offering single-payment consumer loans and/or check cashing, including only two other networks of stores exceeding 100 locations in Canada. We operate the largest store network in Canada based upon store revenues and profitability, and thereby we believe that we have the largest market share in Canada in our sector.
 
As of June 30, 2010, our Canadian network consists of 465 financial services stores, of which 403 are company-owned and 62 are operated by franchisees. We are located in 12 of the 13 Canadian provinces and territories, with 228 locations in Ontario, 83 locations in British Columbia, 73 locations in Alberta, 20 locations in Manitoba and 61 locations in the other Canadian provinces and territories. We have at least one store in nearly every Canadian city with a population exceeding 50,000.
 
Our Canadian stores typically offer short-term consumer loans, check cashing, Western Union money orders and money transfer products, prepaid debit cards, gold buying and other ancillary products and services. We also recently opened our first pawn broking store in Toronto and offer short term consumer loans via the Internet as well. All of our stores in Canada operate under the name “Money Mart”, except our locations in Québec, which operate under the name “Instant Cheques” and do not offer short-term consumer loans.
 
United Kingdom
 
Based on information from the British Cheque Cashers Association, we believe that our U.K. stores represent approximately 30% of all stores in the United Kingdom operating in our sector. In addition, we believe that our 382 company-operated and franchised and agent-operated stores account for approximately 40% of the total check cashing transactions performed at check cashing stores in the United Kingdom as of June 30, 2010. Like in Canada, we believe we operate the largest store network in our sector based upon store revenues and profitability and thereby we believe we have the largest market share in our sector.
 
As of June 30, 2010, our United Kingdom network consisted of 382 stores, of which 329 are operated by us and 53 are operated by franchisees or agents. We believe this to be the largest store network in the United Kingdom in our sector. Our stores are located in each of the constituent countries of the United Kingdom, with 325 locations in England, 27 locations in Scotland, 13 locations in Wales and 17 locations in Northern Ireland. We also currently have one store in the Republic of Ireland which we include in our United Kingdom operating segment.
 
Our financial services stores in the United Kingdom typically offer short-term consumer loans, check cashing, Western Union money transfers, secured pawn lending, foreign currency exchange, gold buying and other ancillary products and services. Most of our stores in the United Kingdom operate under the name “Money Shop”, with the exception of certain franchises which operate under the name “Cash A Cheque”. In addition to our traditional financial services stores, we also operate two traditional pawn shops located in Edinburgh and Glasgow, Scotland under the name “Robert Biggar Ltd.” and three high-end pawn shops in London, England under the names “T.M. Suttons”, “Robertsons”, and “Suttons & Robertsons”. We also provide Internet-based consumer lending products in the United Kingdom under the name “Payday Express” and merchant cash advances which are repaid by future credit card receipts under the name “Business Cash Advance”.
 
United States Retail
 
We believe that we operate one of the largest U.S. check cashing store networks. Depending on location, our financial services store locations offer a range of financial products and services, including check cashing, short-term consumer loans, Western Union transfers and money orders, prepaid debit cards, gold buying and other ancillary services. As of June 30, 2010, we operated a total of 325 financial services stores in the United States in 15 states, including 104 stores in Florida, 99 stores in California, 19 stores in Arizona, 18 stores in Louisiana and 85 stores in 11 other states. We operate our stores in the United States primarily under the names “Money Mart” and “The Check Cashing Store.”


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DFS and the MILES Program
 
In addition to our network of storefront retail financial services stores in the United States, we also offer our branded Military Installment Loan and Education Services, or MILES program through our Dealers’ Financial Services, LLC subsidiary (DFS). DFS provides fee-based services to junior enlisted military personnel seeking to purchase new and used vehicles, including access to loans through an exclusive agreement with a major third-party national bank and other ancillary products and services including service contracts and guaranteed asset protection (GAP) insurance. DFS operates through an established network with approximately 600 franchised and independent new and used car dealerships, in 23 states, that are in close proximity to significant military installations in the United States. Notwithstanding this extensive presence, we believe that there are opportunities to expand the MILES program geographically, to increase its penetration in certain markets, to expand its product offerings and to increase its penetration with more tenured enlisted military personnel with higher pay grade levels. We operate DFS as a stand-alone business within our corporate structure that is separate from our United States retail store operations, and we report its results of operations as a separate operating segment.
 
Poland
 
Through our 76% controlling interest in Optima, S.A. (Optima), an established installment consumer lending business, we offer relatively longer-term consumer installment loans with terms of approximately 40-50 weeks in duration with an average loan amount of $250 to $500. These loans include an in-home servicing feature. Customer sales and service activities are managed through an extensive network of local commission based representatives across seven provinces in Poland. Poland has a population of nearly 40 million people, with a significant percentage of the population currently underserved by the traditional banking industry. Our investment in Optima represents a planned first step into mainland Europe which we believe will also provide a platform for further expansion throughout Poland and other Eastern European countries. The demographics of neighboring Eastern European countries are similar to that of Poland, with the entire population of Eastern Europe approaching 200 million people across several countries, with a significant percentage of the population residing in urban-industrial areas.
 
Our Strategy
 
Our business strategy is designed to capitalize on our competitive strengths and enhance our leading position in each of the markets in which we operate, to enter new markets and to strengthen our overall business. Key elements of our strategy include:
 
Growth through Disciplined Expansion and Acquisition  Since 1990, we have completed nearly 100 acquisitions worldwide that have added over 790 company-owned financial services stores to our network, as well as new products, lending and other services platforms and expansion into additional countries, in each case with a continuing focus on serving the service sector workforce, small businesses and under-banked consumers generally. We intend to continue to grow our network through the addition of new stores and acquisitions and expansion of our financial services platforms, including fee based processing and origination services, while adhering to a disciplined selection process. We seek to carefully assess potential markets by analyzing demographic, competitive and regulatory factors, site selection and availability and growth potential. With respect to our core financial services businesses in Canada and the United Kingdom in particular, we intend and continue to add storefront locations that offer consumer lending, check cashing, debit cards, foreign currency, secured pawn lending, gold buying and other services, or a combination of any of these products and services.
 
In addition to expanding our existing networks of financial services stores in Canada and the United Kingdom, we also intend to continue our efforts both to expand our business geographically as well as to diversify into new business lines and financial platform delivery methods that complement our existing businesses, or that otherwise present an opportunity to leverage our knowledge of our core customer segments. For example, in fiscal 2009, we entered the growing Eastern European market with our acquisition of Poland-based Optima, which specializes in consumer installment loans. With our fiscal


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2009 acquisition of a U.K.-based online consumer lending platform, we leveraged our credit analytics knowledge and increased our expertise within the Internet lending arena, which expertise we believe can be leveraged and exported to other European countries as well as to Canada.
 
With our acquisition of DFS and its MILES program in December 2009, we have diversified into a business that operates in an entirely different market than our core retail financial services stores, yet adheres to our core focus of serving credit challenged individuals. DFS’ revenue comes both from fees which are paid by a major third-party national bank and fees from auto dealers as well as from fees generated by the sale of ancillary products such as warranty service contracts and GAP insurance coverage. At present, DFS’ business is solely focused on providing services to U.S. enlisted military personnel applying for auto loans to purchase new and late model, low mileage used vehicles. Through DFS, we currently provide services to approximately 110 U.S. military communities covering the majority of all U.S. military bases. We operate DFS as a standalone business unit in order to foster DFS’ focus on leveraging its existing dealership network and lending platform to other related customer segments through a number of planned proprietary strategic growth initiatives.
 
We continue to actively seek to acquire targeted competitor operations in selected expansion markets in Canada, the United Kingdom and Europe as well as attractive fee-based financial services businesses like DFS.
 
Introduction of Related Products and Services  We offer a wide range of consumer financial products and services to meet the demands of our customers in each of the areas in which we do business, including short-term consumer loans, check cashing, money orders and money transfer services, and secured pawn lending. To supplement these core products, we seek to provide high-value ancillary products and services, including electronic tax filing, bill payment, foreign currency exchange, reloadable VISA and MasterCard brand debit cards, gold buying, and prepaid local and long-distance phone services. These products and services enable our customers to manage their personal finances more effectively, and we continue to expand our service offerings to our customers. For example, during fiscal 2009, we began providing gold buying services in the United Kingdom and expand these services to Canada and the United States in fiscal 2010. Our broad product and geographic mix provides a diverse stream of revenue growth opportunities that we believe distinguishes us from others in our industry.
 
Capitalizing on our Enhanced Network and System Capabilities  With our networks of stores across Canada, the United Kingdom and the United States, we believe that we are well positioned to capitalize on economies of scale. Our centralized core support functions, including credit analytics, collections, call centers, field operations and service, loan processing and tax filing, enable us to generate efficiencies by improving collections and leveraging purchasing power with our vendors. We use our proprietary systems to support our customer relations, consumer lending and loan servicing activities, as well as to provide an efficient means to manage our internal reporting requirements and regulatory compliance activities. We plan to continue to take advantage of these efficiencies to further enhance our network and store-level profitability.
 
Maintaining our Customer-Driven Retail Philosophy  We strive to maintain our customer-service-oriented approach and to meet the basic and diversified financial service needs of our customers. We believe our approach differentiates us from many of our competitors and is a key tenet of our employee training programs. We offer extended operating hours in clean, attractive and secure store locations to enhance appeal and stimulate store traffic. In certain locations, we operate stores that are open 24 hours a day. To ensure customer satisfaction, we periodically send anonymous market researchers posing as shoppers to our stores to measure customer service performance. We intend to continue to develop ways to improve our performance, including incentive programs that reward employees for exceptional customer service.
 
Community Involvement, Ethics and Customer Education  We believe that we strengthen our relationships with our business partners through ethical behavior and with our customers through community involvement. We encourage the management of each of our stores to involve themselves with


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their respective local communities. During fiscal 2010 our global business units contributed approximately $1.0 million in charitable contributions, including over $0.3 million to the Haiti earthquake relief effort and over $0.5 million to various children’s health and welfare organizations.
 
We believe that it is our responsibility, and in the best interests of us and our customers, to provide our customers guidance on financial matters and education about our products and services. As a part of our commitment to the long-term financial health of our customers, in the majority of our markets we encourage our customers to contact our consumer education department for guidance or to report any concerns related to our company loan and other products. We have undertaken consumer education initiatives to advance and support financial education and literacy programs in the communities that we serve, as well as to promote responsible use of our products. Core components of the program include consumer brochures, social media posts, non-profit and charitable grant offerings to support financial education programs, free on-line financial literacy training, and the creation of a consumer education section on our websites.
 
Our Products and Services
 
Short-Term Consumer Lending
 
We offer a variety of short-term loan products and credit services in Canada, the United Kingdom, the United States and Poland to customers who typically cannot access other traditional sources of credit such as from banks and family members. Many customers find our short loan products to be a more attractive alternative than borrowing from friends or family or incurring insufficient fund fees, overdraft protection fees, utility reconnect fees and other charges imposed when they have insufficient cash. By utilizing our loan products, our customers can exercise greater control of their personal finances without damaging the relationship they have with their merchants, service providers and family members.
 
We originate unsecured, single-payment short-term consumer loans at most of our retail financial service locations in Canada, the United Kingdom and the United States. We bear the entire risk of loss related to these loans. We originated approximately $1.7 billion of single-payment, short-term consumer loans during fiscal 2009 and approximately $1.8 billion during fiscal 2010.
 
Our single-payment short-term consumer loan products provide customers with cash in exchange for a promissory note or other repayment agreement supported, in most cases, by the customer’s personal check or an authorization to debit the customer’s account via an Automated Clearing House (ACH) transaction for the amount due. The customer may repay the loan in cash or by allowing the check to be presented for collection by manual deposit or an electronic debit ACH for the amount due. In Canada, single-payment short-term consumer loans are issued to qualified borrowers based on a percentage of the borrowers’ income in amounts up to CAD 1,500, with typical repayment terms of 1 to 35 days. We issue single payment short-term consumer loans in the United Kingdom for up to GBP 750, with a maximum term of 30 days. In the United States, these loans are made for amounts up to $1,000, with terms of 7 to 45 days.
 
We also offer single payment short-term consumer loans via the Internet in the United Kingdom and in the provinces of Ontario and Alberta, Canada. We intend to increase our presence in the Internet-based short-term consumer lending space in Canada and the United Kingdom, as well as throughout Europe, through both strategic acquisitions as well as by leveraging our experience in credit analytics and the online lending marketplace.
 
In addition to our lending activities in Canada, the United Kingdom and the United States, we offer unsecured loans in Poland of generally 40 to 50 week durations with average loan amounts of $250 to $500. The loan transaction includes a convenient in-home servicing feature, whereby loan disbursement and collection activities take place in the customer’s home according to a mutually agreed upon and pre-arranged schedule. The in-home loan servicing concept is well established and accepted within Poland and Eastern Europe, and was initially established in Britain nearly a century ago. Customer sales and service activities are managed through an extensive network of local commission based representatives and market managers across seven provinces in northwestern Poland.


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Because our revenue from our consumer lending activities is generated through a high volume of small-dollar financial transactions, our exposure to loss from a single customer transaction is minimal. Collection activities are, however, an important aspect of our operations, particularly with respect to our consumer loan products due to the relatively high incidence of unpaid balances beyond stated terms. We have instituted control mechanisms and a credit analytics function that have been very effective in managing risk in our consumer lending activities. We operate centralized collection centers to coordinate a consistent approach to customer service and collections in each of our markets. Our risk control mechanisms include, among others, the daily monitoring of initial return rates with respect to payments made on our consumer loan portfolio. We have also implemented proprietary predictive scoring models that are designed to limit the amount of loans we offer to customers who statistically would likely be unable to repay their loan. As a result, we believe that we are less likely to sustain a significant credit loss from a series of transactions or launch of a new product.
 
We had approximately $114.7 million and $138.3 million of net consumer loans outstanding as of June 30, 2009 and 2010, respectively. These amounts are reflected on our audited balance sheets included elsewhere in this Annual Report on Form 10-K as loans receivable, net. Loans receivable, net at June 30, 2009 and 2010 are reported net of a reserve of $12.1 million and $16.8 million, respectively, related to consumer lending. Loans in default as of June 30, 2009 was $6.4 million, net of a $17.0 million allowance, and was $7.3 million, net of a $14.4 million allowance at June 30, 2010. See “Item 8. Financial Statements — Note 2” in this Annual Report on Form 10-K for more information regarding our company-funded loan loss reserve policy.
 
The following table presents a summary of our consumer lending originations, including loan extensions and revenues, for the following periods:
 
                         
    Year Ended June 30,  
    2008     2009     2010  
    (In thousands)  
 
U.S. Retail company-funded consumer loan originations
  $ 535,542     $ 582,074     $ 500,329  
Canadian company-funded consumer loan originations
    953,157       776,345       792,331  
U.K. company-funded consumer loan originations
    330,331       358,728       500,363  
Poland company-funded consumer loan originations
                11,686  
                         
Total company-funded consumer loan originations
  $ 1,819,030     $ 1,717,147 (1)   $ 1,804,709 (2)
                         
U.S. Retail servicing revenues, gross
  $ 2,556     $ 1,987     $  
U.S. Retail company-funded consumer loan revenues
    77,282       77,625       65,675  
Canadian company-funded consumer loan revenues
    147,313       121,518       147,851  
U.K. company-funded consumer loan revenues
    55,329       65,376       98,889  
Poland company-funded consumer loan revenues
                7,050  
                         
Total consumer lending revenues
  $ 282,480     $ 266,506     $ 319,465  
                         
Gross charge-offs of company-funded consumer loans
  $ 217,476     $ 185,563     $ 164,019  
Recoveries of company-funded consumer loans
    (163,719 )     (130,912 )     (122,477 )
                         
Net charge-offs on company-funded consumer loans
  $ 53,757     $ 54,651     $ 41,542  
                         
Gross charge-offs of company-funded consumer loans as a percentage of total company-funded consumer loan originations
    12.0 %     10.8 %     9.1 %
Recoveries of company-funded consumer loans as a percentage of total company-funded consumer loan originations
    9.0 %     7.6 %     6.8 %
Net charge-offs on company-funded consumer loans as a percentage of total company-funded consumer loan originations
    3.0 %     3.2 %     2.3 %


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(1) In the United States Retail, the increase for the fiscal year ended June 30, 2009 is primarily related to our acquisitions of The Check Cashing Store and American Payday Loans in fiscal 2008, partially offset by a reduction in the number of our U.S. stores. In Canada and the United Kingdom, fiscal 2009 includes a net decline of $112.1 million and $94.6 million, respectively, over fiscal 2008 as a result of the translational impact of exchange rates for the fiscal year ended June 30, 2009. The effects of the global economic recession also resulted in diminished loan originations for the 2009 and 2010 fiscal years.
 
(2) The increase for the fiscal year ended June 30, 2010 is primarily due to the acquisitions of Express Finance Limited in the United Kingdom and Optima, S.A. in Poland, partially offset by a decrease in the United States related to a reduction in the number our of U.S. stores. Additionally, in fiscal 2010, there was a $69.8 million increase in Canada and an $8.7 million decrease in the United Kingdom compared to fiscal 2009 as a result of the impact of exchange rates for the fiscal year ended June 30, 2010. The effects of the global economic recession also resulted in diminished loan originations for the 2009 and 2010 fiscal years.
 
Check Cashing
 
Customers may cash all types of checks at our check cashing locations, including payroll checks, insurance proceeds checks, government checks and personal checks. In exchange for a verified check, customers receive cash immediately and do not have to wait several days for the check to clear. Before we distribute cash, we verify both the customer’s identification and the validity of the check, occasionally using multiple sources, as required by our standard verification procedures. Customers are charged a fee for this service, which is typically calculated as a percentage of the face value of the check. The fee varies depending on the size and type of check cashed as well as the customer’s check cashing history at our stores.
 
Since the beginning of fiscal 2009, the number and aggregate face value of checks that we have cashed at our stores has declined in all of our geographical core markets. Studies by the Federal Reserve Board and others suggest that payments made by electronic means may be displacing a portion of the paper checks traditionally cashed by our customers. Moreover, we believe that the recent significant global downturn, which has affected all of the countries in which we operate, and the continuing high unemployment rates, have significantly contributed to the decline in our check cashing business. In response to these developments, we have increased our focus on cashing payroll and commercial checks, which tend to have higher face values and therefore result in higher check cashing fees than government checks.
 
Other Retail Services and Products
 
In addition to short-term consumer loans and check cashing services, we offer our customers a variety of financial and other products and services at our retail locations. These services, which vary from store to store, include Western Union money order and money transfer products, secured pawn lending, gold buying, electronic tax filing, bill payment, foreign currency exchange, VISA and MasterCard branded reloadable debit cards, and prepaid local and long-distance phone services. Among our most significant other financial services products and services are:
 
Money Transfers.  Through a strategic alliance with Western Union in Canada, the United Kingdom and the United States, our customers can transfer funds to any location in the world providing Western Union money transfer services. Western Union currently has approximately 430,000 agents in more than 200 countries throughout the world. We receive a percentage of the commission charged by Western Union for each money transfer transaction. For fiscal 2009 and fiscal 2010, we generated total revenues from money transfers of $26.8 million and $27.5 million, respectively, primarily at our financial services stores in Canada, the United Kingdom and the United States.
 
Secured Pawn Lending.  We offer secured pawn loans at most of our retail financial services locations in the United Kingdom and at two locations in Toronto, Canada. We also operate two traditional pawn shops in Edinburgh and Glasgow, Scotland, and three pawn shops in London, England specializing


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in high value gold jewelry, watches and diamonds. For fiscal 2009 and fiscal 2010, we generated total revenues from secured pawn lending of $13.8 million and $19.9 million, respectively.
 
When receiving a pawn loan from us, a customer pledges personal property to us as security for the loan. We deliver a pawn transaction agreement to the customer, along with the proceeds of the loan. If the customer does not repay the loan and redeem the property, the customer forfeits the property to us, and we dispose of the property. We do not have recourse against the customer for the pawn loan. We rely on the disposition of pawned property to recover the principal amount of an unpaid pawn loan, plus a yield on the investment. As a result, the customer’s creditworthiness is not a significant factor in the loan decision, and a decision not to redeem pawned property does not affect the customer’s personal credit status. Goods pledged to secure pawn loans are principally jewelry items, but in a few of our stores includes tangible personal property items such as tools, televisions and other electronics, musical instruments, and other miscellaneous items.
 
We contract for a finance and service charge to compensate us for the use of the funds loaned and to cover direct operating expenses related to the pawn transaction. The finance and service charge is typically calculated as a percentage of the pawn loan amount based on the size and duration of the transaction and generally ranges from 12% to 300% on an annualized basis, as permitted by applicable laws.
 
We sell the merchandise that pawn customers forfeit when they do not repay or renew their pawn loans. We sell most of this merchandise at our stores offering pawn loans, but we also dispose of some items through wholesale sources, or, in the case of some gold jewelry, through sale to a smelter.
 
We also sell previously-owned merchandise primarily acquired from customers who do not redeem their pawned goods. Our pawn lending locations may also sell items purchased from third-parties or directly from customers.
 
Money Orders.  Most of our stores offer money orders for a minimal fee. Customers who do not have checking accounts typically use money orders to pay rent and utility bills. During fiscal 2010, money order transactions had an average face amount of $376.40 and an average fee of $5.35. Our customers purchased 5.1 million money orders in fiscal 2010.
 
DFS and the MILES Program
 
Through our MILES program, which is offered through our DFS subsidiary acquired in December 2009, we provide fee based services to enlisted U.S. military personnel applying for auto loans to purchase new and late-model, low-mileage used vehicles that are funded and serviced under an exclusive agreement with a major third-party national bank. Our partner third-party national bank approves the loans, funds and maintains the loan portfolio on its balance sheet, and bears any risk of repayment default. We derive revenue from the fees related to the loan application, an interest rate spread between the rate that the third-party lender receives and the rate that the borrower pays and fees from the auto dealers, as well as commission fees from the sale of warranty service contracts and GAP insurance coverage.
 
DFS, which is headquartered in Lexington, Kentucky, and which has been in operation since 1996, operates through an established network of approximately 600 franchised and independent new and used car dealerships according to underwriting protocols specified by the major third-party bank lender and servicer. DFS maintains relationships with this network of car dealerships through an experienced group of local DFS sales representatives. To be part of the DFS network, dealerships must first be certified by DFS and agree to comply with a number of vehicle quality and sale stipulations. In particular, the vehicle being financed by the bank lender through the MILES program must be less than five years old, have fewer than 65,000 miles on the odometer and pass a comprehensive quality inspection.
 
The bank lender’s unique underwriting standards and the ability to purchase service contracts and GAP insurance policies at a discount are designed to help insulate the borrower from events that typically lead to a loan default. GAP insurance covers the difference between the outstanding loan amount and the retail value of the automobile, in the event the vehicle is classified as a “total loss” due to unforeseen events such as


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a collision, mechanical failure or theft. As part of the MILES program, the borrower is also required to complete, at no charge, an educational course administered by DFS covering such topics as credit counseling, personal budgeting, and vehicle purchase and maintenance training.
 
Operations
 
Facilities and Hours of Operation
 
As part of our retail and customer-driven strategy, we seek to present a clean, attractive and secure environment, and an appealing format for our retail financial services stores. We follow a strict set of market survey and location guidelines when selecting store sites in order to ensure that our stores are placed in desirable locations near our core customers. Size varies by location, but our stores are generally 1,000 to 1,400 square feet, with approximately half of that space allocated to the customer service representative and back office areas. Operating hours vary by location, but are typically extended and designed to cater to those customers who, due to work schedules, cannot make use of “normal” banking hours. In certain locations, we operate stores, seven days per week and twenty-four hours a day.
 
Structure
 
Our senior management resides at our corporate headquarters in Berwyn, Pennsylvania, and is responsible for our overall strategic direction. This corporate staff includes our global executive management, global strategy, business development and acquisitions, corporate finance, investor relations, global compensation and benefits, global credit and legal functions, as well as compliance functions, including internal audit, risk management, and privacy. We also maintain administrative offices in Victoria, British Columbia, Toronto, Ontario, Nottingham, England and Gdansk, Poland. We maintain separate management and store support operations and other centralized functions such as information systems, treasury, accounting, human resources, loss prevention and marketing for each of the countries in which we operate.
 
We maintain in each country in which we operate a network of stores, a store-management organization that is responsible for the day-to-day operations of the stores in that country. District managers are directly responsible for the oversight of our store managers and store operations. Typically, each district manager oversees eight to ten stores. Each district manager reports to a market manager who typically supervises approximately five district managers. The market managers report to the head of operations in each of our divisional corporate offices.
 
We have centralized facilities in Canada, the United Kingdom, Poland and the United States to support our consumer lending activities in each of those countries. Our staff at each of these locations performs inbound and outbound customer service for current and prospective consumer loan customers, including collections for past-due consumer loans. Our management at these facilities includes experienced call-center operations, customer service, information technology and collections personnel. We believe that these centralized facilities have helped us both to improve our loan servicing significantly and to reduce credit losses on loans originated by us, and significantly enhances our ability to manage the compliance responsibilities related to our consumer lending operations in the markets in which we operate. We believe that our ongoing investment in, and organization-wide focus on, our compliance practices provides us with a competitive advantage relative to many other companies in our industry.
 
Technology
 
We maintain an enterprise-wide transaction processing computer network. We believe that this system improves our customer service by reducing transaction time and allows us both to manage our loan-collection efforts and returned-check losses better and to comply with regulatory recordkeeping and reporting requirements.
 
We continue to enhance our point-of-sale transaction processing systems, which are composed of a networked hardware and software package with integrated database and reporting capabilities. Our point-of-sale systems provide our stores with instantaneous customer information, thereby reducing transaction


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time and improving the efficiency of our credit-verification and check cashing processes. We also utilize an enhanced centralized loan-management and collection system that provides improved customer service processing and management of loan transactions. The loan-management system and collection system uses integrated automated clearinghouse payment and returns processing, which facilitates faster notification of returns and faster clearing of funds as well as utilizing fax server document-processing technology to reduce both processing and loan-closing times. Our point-of-sale systems, together with the loan-management and collection systems, have enhanced our ability to offer new products and services and overall customer service.
 
Security
 
Robbery and employee theft are significant operational risks that we face. We have sought to deploy extensive security and surveillance systems, dedicated loss prevention and security personnel and management information systems throughout our operations to address areas of potential risk. We believe that our systems are among the most effective in our industry. Accordingly, net security losses represented 0.5% and 0.3% of total revenues for fiscal 2009 and fiscal 2010, respectively.
 
To protect against robbery, most store employees work behind bullet-resistant glass and steel partitions, with back office, safe and computer areas locked and closed to customers. Security measures in each of our stores include safes, electronic alarm systems monitored by third parties, control over entry to teller areas, detection of entry through perimeter openings, walls, and ceilings and tracking of all employee movement in and out of secured areas. Employees use devices to ensure safety and security whenever they are outside the secure teller area. Additional security measures include sophisticated alarm systems, remote control over alarm systems, arming/disarming and changing user codes and mechanically and electronically controlled time-delay safes. Because we handle high volumes of cash and negotiable instruments at our locations, daily monitoring, an internal auditing program including periodic unannounced store audits and cash counts at randomly selected locations, and immediate responses to irregularities are critical in combating defalcations.
 
Advertising and Marketing
 
We employ a variety of media to advertise the products and services that we offer in our financial services stores, including point of purchase and in-store promotions, mass media including television and radio advertisements, electronic media including text messaging, e-mail campaigns, search engine marketing and web site marketing, and community activities, which we believe allows us to become a trusted part of the community with locally designed and executed programs like charity fundraisers and sponsorship of community events. The nature and type of advertising employed differs by geographical market and the products we are seeking to emphasize. Our in-store transaction database allows us to develop direct marketing strategies to communicate to existing customers and prospective customers who have similar demographic characteristics. We actively measure and conduct testing of our advertising programs to ensure we achieve a positive return on investment.
 
Proprietary Rights
 
We hold the rights to a variety of service marks relating to the financial services that we provide in our financial services stores and in our other businesses. In addition, we maintain service marks relating to the various names under which our stores operate. Our registered trademarks include Money Mart®, Money Shop®, Loan Mart®, Money Corner®, Money MartExpress®, Insta-Cheques®, Check Mart®, The Check Cashing Store®, Cash ‘Til Payday®, CustomCash®, Momentum®, Qwicash®, Payday Express®, Cheque In Cash Out®, Real People. Fast Cash®, EasyTax®, Zap-It®, Fast Cash Advance®, Advance Canada®, CC®, iii optima®, mce®, and MILES®.
 
Insurance Coverage
 
We maintain insurance coverage against losses, including theft, to protect our assets and properties. We also maintain insurance coverage against criminal acts with a deductible of $50,000 per occurrence in the United States and the United Kingdom and CAD 25,000 per occurrence in Canada.


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Franchises
 
As of June 30, 2010, we had 62 franchise locations in Canada and 53 in the United Kingdom. These franchised locations are subject to franchise agreements with us that have varying durations and have been negotiated individually with each franchisee. We are not, however, actively marketing franchises in any of our markets.
 
Employees
 
As of June 30, 2010, we employed approximately 4,966 persons worldwide, consisting of 593 persons in our accounting, management information systems, legal, human resources, treasury, finance and administrative departments, and 4,373 persons in our stores and other operational functions, including customer service representatives, store managers, regional supervisors, operations directors and store administrative personnel. None of our employees are represented by a labor union, and we believe that our relations with our employees are good.
 
Seasonality
 
Our business is seasonal primarily due to the impact of several tax-related services, including cashing tax refund checks, making electronic tax filings and processing applications of refund anticipation loans. Historically, we have generally experienced our highest revenues and earnings during our third fiscal quarter ending March 31, when revenues from these tax-related services peak. Due to the seasonality of our business, results of operations for any fiscal quarter are not necessarily indicative of the results of operations that may be achieved for the full fiscal year. In addition, quarterly results of operations depend significantly upon the timing and amount of revenues and expenses associated with the addition of new stores.
 
Competition
 
We face significant competition in each of the countries in which we operate, and for each of the services and products that we offer in those countries. Our industry includes companies that offer automated check cashing machines and franchised kiosk units that provide check cashing and money order services to customers, which can be located in places such as convenience stores, bank lobbies, grocery stores, discount retailers and shopping malls. We believe that, ultimately, convenience, hours of operations, accessibility and other aspects of customer service are the principal factors influencing customers’ selection of a financial services company in our industry, and that the pricing of products and services is a secondary consideration.
 
Because we operate primarily in three countries, Canada, the United Kingdom and the United States, and intend to enter into additional markets, we face different competitive conditions across our operations. Competition is driven in part by the demographics of the potential customer base in each market, laws and regulations affecting the products and services we offer in a particular country or regional jurisdiction, platforms from which services are provided, and socio-economic factors present in each market.
 
The finalization of new provincial regulations in Canada for single-payment short-term consumer loans has caused certain existing competitors to expand their operations, in particular encouraging some U.S.-based competitors to begin to enter the Canadian market. Notwithstanding this increased competition, we believe that the new regulations adopted by a majority of the Canadian provinces in which we do business, including Ontario, British Columbia and Alberta, present an opportunity to leverage our multi-product platform and to improve our share of the Canadian market by continuing to offer the lowest product pricing as compared to our competitors. Furthermore, we believe that many of the less efficient mono-line operators in Canada will likely struggle under the new more restrictive provincial regulations, presenting a potential opportunity for us to purchase their stores or customer accounts at attractive prices.
 
Recent research indicates that the U.K. market for small, short-term single-payment loans is served by approximately 1,200 store locations, which include check cashers, pawn brokers and home-collected credit companies, in addition to approximately 20 on-line lenders.


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In the United States, our industry is highly fragmented. According to Financial Service Centers of America, Inc., there are approximately 7,000 neighborhood check cashing stores and, according to published equity research estimates by Stephens Inc., there are approximately 22,000 short-term lending stores. There are several public companies in the United States with large networks of stores offering single-payment consumer loans, as well as several large pawn shop chains offering such loans in their store networks in the United States. Like check cashing, there are also many local chains and single-unit operators offering single-payment consumer loans as their principal business product.
 
In addition to other check cashing stores and consumer lending stores and financial services platforms in each of the countries in which we operate, our competitors include banks and other financial services entities, as well as retail businesses, such as grocery and liquor stores, which often cash checks for their customers. Some competitors, primarily grocery stores, do not charge a fee to cash a check. However, these merchants generally provide this service to certain customers with solid credit ratings or for checks issued by highly recognized companies, or those written on the customer’s account and made payable to the store.
 
Regulation
 
We are subject to regulation by foreign, federal and state governments that affects the products and services we provide. In general, this regulation is designed to protect consumers who deal with us and not to protect the holders of our securities, including our common stock. In particular, we are subject to the regulations described below as well as regulations governing currency reporting, privacy and other matters described elsewhere in this Annual Report on Form 10-K, including under “Item 1A — Risk Factors”.
 
Consumer Lending
 
Prior to 2007, our consumer lending activities in Canada were subject to a federal usury ceiling and provincial licensing in Saskatchewan, Nova Scotia, New Brunswick and Newfoundland. Effective May 3, 2007, the Canadian Parliament amended the federal usury law to permit each province to assume jurisdiction over, and the development of, laws and regulations of short-term consumer loan products such as ours. To date, the provinces of British Columbia, Alberta, Saskatchewan, Manitoba, Ontario and Nova Scotia have passed legislation regulating short-term consumer lenders and each has, or is in the process of adopting, regulations and rates consistent with those laws. In general, the regulations proposed and implemented to date are similar to those in effect in the United States which require lenders to be licensed, set maximum limits on the charges to the consumer for a loan and regulate collection practices. We believe that the short-term consumer loan products that we currently offer in British Columbia, Alberta, Saskatchewan, Manitoba, Ontario and Nova Scotia conform with the applicable regulations of such provinces. We do not offer short-term consumer loans in Quebec.
 
In the United Kingdom, consumer lending is governed by the Consumer Credit Act of 1974, and related rules and regulations. As required by the Consumer Credit Act of 1974, we have obtained licenses from the Office of Fair Trading, which is responsible for regulating competition, policy, and for consumer protection. The Consumer Credit Act of 1974 also contains rules regarding the presentation, form and content of loan agreements, including statutory warnings and the layout of financial information. Beginning July 31, 2009, The Money Laundering Regulations 2007 were enhanced to include consumer credit lenders, and all consumer credit lenders not authorized by the Financial Services Authority or HM Revenue and Customs as a Money Service Business are now required to register with the Office of Fair Trading. We believe we have complied with these regulations where we were not already registered by HM Revenue and Customs.
 
Short-term consumer loan products are subject to a variety of regulations at the federal, state and local levels in the United States. Currently, short-term consumer loan products are primarily regulated at the state level. Several states prohibit certain short-term consumer loan products and, as a result, we only offer check cashing and other non-loan products in those states. In other states in which operate, applicable laws and regulations typically limit the principal amount that we may offer and the maximum fees that we may charge on our short-term consumer loans. Some states also limit a customer’s ability to renew an advance and otherwise require certain consumer disclosures. These regulations in many cases also specify minimum and


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maximum maturity dates and, in some case, impose mandatory “cooling off” periods between transactions. We believe that our short-term consumer loan products are in compliance with the applicable laws and regulations of the states in which we offer such products.
 
At the federal level, the Truth-in-Lending Act, the Equal Credit Opportunity Act, the Fair Credit Reporting Act, the Fair Debt Collection Practices Act, and the Gramm-Leach-Bliley Act, and the regulations promulgated pursuant to each, impact our short-term loan products. Among other things, these laws and regulations require disclosure of the principal terms of each transaction to every customer, including the dollar amount of finance charges and the applicable imputed annual percentage rate, prohibit false or misleading advertising, prohibit discriminatory lending practices and prohibit unfair credit practices.
 
On July 21, 2010, President Obama in the United States signed into law the Consumer Financial Protection Act of 2010 which, among other things, creates a federal Bureau of Consumer Protection which will have regulatory jurisdiction over large non-depository financial companies, including us. Under this law, the Bureau of Consumer Protection has broad authority to prescribe regulations over what it determines to be unfair, deceptive or abusive practices, including the ability to curtail or make unlawful any products falling within its regulatory authority. We cannot predict what, if any, action the Bureau of Consumer Protection might take with respect to short-term consumer loans.
 
Short-term consumer loans have also been the subject of several other proposed bills in the U.S. House and Senate that would impose limits on the interest and fees on such products. To date, none of these bills have moved past committee review.
 
In addition to state and federal laws and regulations, we are also subject to various local rules and regulations such as local zoning regulations and licensing requirements. These local rules and regulations are subject to change and vary by location.
 
Check Cashing
 
In Canada, the federal government generally does not regulate check cashing activities, nor do the provincial governments generally impose any regulations specific to the check cashing industry. The exceptions are the provinces of Québec and Saskatchewan, where check cashing stores are not permitted to charge a fee to cash government checks, and Manitoba, where the province imposes a maximum fee to cash government checks.
 
In the United Kingdom, as a result of the Cheques Act of 1992, banks must refund the fraudulent or dishonest checks that they clear to the maker. For this reason, banks have invoked more stringent credit inspection and indemnity criteria for businesses such as ours. Additionally, in 2003, the Money Laundering Regulations of 1993 were enhanced, requiring check cashing, money transfer and foreign currency exchange providers to be licensed, and in 2007, they were further enhanced to require background checks of persons running such businesses as a requirement of granting a license. We believe that we currently comply with these rules and regulations.
 
To date, regulation of check cashing fees in the United States has occurred on the state level. We are currently subject to fee regulation in seven states in which we operate: Arizona, California, Hawaii, Louisiana, Ohio, Pennsylvania and Florida, where regulations set maximum fees for cashing various types of checks. Our check cashing fees comply with applicable state regulations. Some states, including California, Ohio, Pennsylvania and Washington, have enacted licensing requirements for check cashing stores. Other states, including Ohio, require the conspicuous posting of the fees charged by each store. A number of states, including Ohio, have also imposed recordkeeping requirements, while other states require check cashing stores to file fee schedules with state regulators.
 
Currency Reporting
 
The Financial Transactions and Reports Analysis Centre of Canada is responsible for ensuring that money services businesses comply with the legislative requirements of the Proceeds of Crime (Money Laundering) and Terrorist Financing Act. The Proceeds of Crime (Money Laundering) and Terrorist Financing Act requires


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the reporting of large cash transactions involving amounts of $10,000 or more received in cash and international electronic funds transfer requests of $10,000 or more. This act also requires submitting suspicious transactions reports where there are reasonable grounds to suspect that a transaction is related to the commission of a money laundering offense or to the financing of a terrorist activity. We believe that we are in compliance with the requirements of the Proceeds of Crime (Money Laundering) and Terrorist Financing Act.
 
The Terrorism Act of 2000 and the Proceeds of Crime Act 2002 expanded, reformed and consolidated the United Kingdom’s criminal money laundering offenses. The Money Laundering Regulations of 2003 impose certain reporting and record keeping requirements on persons and businesses in the regulated sector. Her Majesty’s Revenue and Customs has the responsibility for enforcing the regulations. The regulations require that identity is taken for any person carrying out single or multiple foreign exchange transactions exceeding the GBP equivalent of EUR 15,000 and for the cashing of any third-party check, in any amount. Additionally, regulations require the submission of suspicious transaction reports to the Serious Organized Crime Agency whenever there is a transaction which is inconsistent with a customer’s known legitimate business activities or with normal business for that type of account. We have existing procedures to remain in compliance with these requirements and believe that we are in compliance with these regulatory requirements.
 
Regulations promulgated by the U.S. Treasury Department under the Bank Secrecy Act require reporting of transactions involving currency in an amount greater than $10,000, and maintenance of records regarding the purchase of money orders and wire transfers for cash in amounts from $3,000 to $10,000. In general, every financial institution must report each deposit, withdrawal, exchange of currency or other payment or transfer that involves currency in an amount greater than $10,000. In addition, multiple currency transactions must be treated as a single transaction if the financial institution has knowledge that the transactions are by, or on behalf of, any one person and result in either cash in or cash out totaling more than $10,000 during any one business day. We believe that our point-of-sale system and employee training programs support our compliance with these regulatory requirements.
 
Also, money services businesses are required by the Money Laundering Suppression Act of 1994 to register with the U.S. Treasury Department. Money services businesses include check cashers and sellers of money orders. Money services businesses must renew their registrations every two years, maintain a list of their agents, update the agent list annually and make the agent list available for examination. In addition, the Bank Secrecy Act requires money services businesses to file a Suspicious Activity Report for any transaction conducted or attempted involving amounts individually or in total equaling $2,000 or greater, when the money services businesses knows or suspects that the transaction involves funds derived from an illegal activity, the transaction is designed to evade the requirements of the Bank Secrecy Act or the transaction is considered so unusual that there appears to be no reasonable explanation for the transaction. The Uniting and Strengthening America by Providing Appropriate Tools Required to Intercept and Obstruct Terrorism Act of 2001, or the PATRIOT Act, includes a number of anti-money-laundering measures designed to assist in the identification and seizure of terrorist funds, including provisions that directly impact check cashers and other money services businesses. Specifically, the PATRIOT Act requires all check cashers to establish certain programs designed to detect and report money laundering activities to law enforcement. We believe we are in compliance with the PATRIOT Act. The U.S. Treasury Department’s Office of Foreign Assets Control administers economic sanctions and embargo programs that require assets and transactions involving target countries and their nationals (referred to as “specially designated nationals and blocked persons”) be frozen. We maintain procedures to assure compliance with these requirements.
 
Privacy of Personal Information
 
We are subject to a variety of state, federal and foreign laws and regulations restricting the use and seeking to protect the confidentiality of identifying and other personal consumer information. We believe that the procedures and systems that we maintain safeguard such information as required.


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Corporate Information
 
Dollar Financial Corp. is a Delaware corporation formed in 1990. We operate our store networks through our direct and indirect wholly-owned foreign and domestic subsidiaries. Our principal executive offices are located at 1436 Lancaster Avenue, Berwyn, Pennsylvania 19312, and our telephone number is (610) 296-3400.
 
Available Information
 
We file annual reports on Form 10-K, quarterly reports on Form 10-Q and current reports on Form 8-K and other information with the SEC. Members of the public may read and copy materials that we file with the SEC at the SEC’s Public Reference Room at 100 F Street, N.E., Washington, D.C. 20549. Members of the public may also obtain information on the Public Reference Room by calling the SEC at 1-800-732-0330. The SEC also maintains an Internet web site that contains reports, proxy and information statements and other information regarding issuers, including us, that file electronically with the SEC. The address of that site is www.sec.gov. Our annual reports on Form 10-K, quarterly reports on Form 10-Q and current reports on Form 8-K and other information filed by us with the SEC are available, without charge, on our Internet web site, www.dfg.com as soon as reasonably practicable after they are filed electronically with the SEC.
 
Item 1A.   RISK FACTORS.
 
Our current business and future results may be affected by a number of risks and uncertainties, including those described below. The risks and uncertainties described below are not the only risks and uncertainties we face. Additional risks and uncertainties not currently known to us or that we currently deem immaterial also may impair our business operations. If any of the following risks actually occur, our business, results of operations and financial condition could suffer. The risks discussed below also include forward-looking statements and our actual results may differ substantially from those discussed in these forward-looking statements.
 
Risks Related to Our Business and Industry
 
If we do not generate a sufficient amount of cash from operations, which depends on many factors beyond our control, we may not be able to satisfy our debt service or other liquidity requirements.
 
As of June 30, 2010, we had an aggregate of $728.6 million in outstanding indebtedness. If our cash flows and capital resources are insufficient to fund our debt service obligations and to satisfy our working capital and other liquidity needs, we may be forced to reduce or delay capital expenditures, seek additional capital or seek to restructure or refinance our indebtedness. These alternative measures may not be successful or may not permit us to meet our scheduled debt service obligations. In the absence of such operating results and resources, we could face substantial liquidity problems and might be required to sell material assets or operations to attempt to meet our debt service and other obligations. If we are unable to make the required payments on our debt obligations, we would be in default under the terms of our indebtedness which could result in an acceleration of our repayment obligations. Any such default, or any attempt to alter our business plans and operations to satisfy our obligations under our indebtedness, could materially adversely affect our business, prospects, results of operations and financial condition.
 
Changes in applicable laws and regulations governing our business may have a significant negative impact on our results of operations and financial condition.
 
Our business is subject to numerous federal, state, local and foreign laws, ordinances and regulations in each of the countries in which we operate which are subject to change and which may impose significant costs or limitations on the way we conduct or expand our business. These regulations govern or affect, among other things:
 
  •  lending practices, such as truth in lending and installment and single-payment lending;
 
  •  interest rates and usury;


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  •  loan amount and fee limitations;
 
  •  check cashing fees;
 
  •  licensing and posting of fees;
 
  •  currency reporting;
 
  •  privacy of personal consumer information;
 
  •  prompt remittance of proceeds for the sale of money orders; and
 
  •  the location of our stores through various rules and regulations such as local zoning regulations and requirements for special use permits.
 
As we develop and introduce new products and services, we may become subject to additional laws and regulations. Future legislation or regulations may restrict our ability to continue our current methods of operation or expand our operations and may have a negative effect on our business, results of operations and financial condition. Governments at the national and local levels may seek to impose new licensing requirements or interpret or enforce existing requirements in new ways. We and other participants in our industry are currently, and may in the future be, subject to litigation and regulatory proceedings which could generate adverse publicity or cause us to incur substantial expenditures or modify the way we conduct our business. Changes in laws or regulations, or our failure to comply with applicable laws and regulations, may have a material adverse effect on our business, prospects, results of operations, and financial condition.
 
Our consumer lending products in particular are subject to regulations in each of the markets in which we operate that significantly impact the manner in which we conduct our business. In Canada, the Canadian Parliament amended the federal usury law in 2007 to permit each province to assume jurisdiction over and the development of laws and regulations regarding our industry. To date, Ontario, British Columbia, Alberta, Manitoba, Saskatchewan and Nova Scotia have passed legislation regulating short-term consumer lenders and each has, or is in the process of adopting, regulations and rates consistent with those laws. In general, these regulations require lenders to be licensed, set maximum fees and regulate collection practices. There can be no assurance that these regulations will not have a detrimental effect on our consumer lending business in Canada in the future.
 
In the United Kingdom, our consumer lending activities must comply with the Consumer Credit Act of 1974 and related rules and regulations which, among other things, require us to obtain governmental licenses and prescribe the presentation, form and content of loan agreements, including statutory warnings and the layout of financial information. Our non-compliance with these rules could render a loan agreement unenforceable.
 
Short-term consumer loans have come under heightened regulatory scrutiny in the United States in recent years resulting in increasingly restrictive regulations and legislation at the state and federal levels that makes offering such loans less profitable or attractive to us. Regulations adopted by some states require that all borrowers of certain short-term loan products be listed on a database and limit the number of such loans that a borrower may have outstanding. Legislative or regulatory activities may also limit the amount of interest and fees to levels that do not permit the offering of cash advance loans to be feasible, may limit the number of short-term loans that customers may receive or have outstanding, or may prohibit entirely short-term loan products. Additionally, the U.S. Congress continues to receive significant pressure from consumer advocates and other industry opposition groups to adopt such legislation at the federal level. In July 2010, President Obama in the United States signed into law the Consumer Financial Protection Act of 2010 which, among other things, creates a federal Bureau of Consumer Protection which will have regulatory jurisdiction over large non-depository financial companies, including us. Under this law, the Bureau of Consumer Protection has broad authority to prescribe regulations over what it determines to be unfair, deceptive or abusive practices, including the ability to curtail or make unlawful any products falling within its regulatory authority. We cannot predict what, if any, action the Bureau of Consumer Protection may take with respect to short-term consumer loans, and any such actions could have an adverse impact on our business, prospects, results of operations and financial condition.


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The modification of existing laws or regulations in any of the jurisdictions in which we operate or in which we contemplate new operations, or the adoption of new laws or regulations restricting or imposing more stringent requirements, on our consumer lending or check cashing activities in particular, could increase our operating expenses, significantly limit our business activities in the effected markets limit our expansion opportunities and/or could result in a material adverse effect on our business, results of operations, and financial condition.
 
We have engaged, and may engage in the future, in acquisitions or investments which present many risks, and we may not realize the anticipated financial and strategic goals for any of these transactions.
 
We have historically grown our business through strategic acquisitions, and a key component of our growth strategy is to continue to pursue acquisition opportunities. We may not, however, be able to achieve the anticipated benefits from the acquisition or investment due to a number of factors. The success of our acquisitions is dependent, in part, upon our effectively integrating the management, operations and technology of acquired businesses into our existing management, operations and technology platforms, of which there can be no assurance, particularly in the case of a larger acquisition or multiple acquisitions completed in a short period of time. The failure to successfully integrate acquired businesses into our organization could materially adversely affect our business, prospects, results of operations and financial condition. From time to time, we may enter into negotiations for acquisitions or investments that are not ultimately consummated. These negotiations could result in a significant diversion of our management’s time, as well as out-of-pocket costs.
 
The consideration paid for an acquisition or investment may also affect our financial results. If we were to proceed with one or more significant acquisitions in which the consideration included cash, we could be required to use a substantial portion of our available cash or to obtain debt or equity financing. To the extent that we issue shares of our capital stock or other rights to purchase shares of our capital stock as consideration for an acquisition or in connection with the financing of an acquisition, including options or other rights, our existing stockholders may be diluted, and our earnings per share may decrease. In addition, acquisitions may result in the incurrence of debt, large one-time write-offs, including write-offs of acquired in-process research and development costs, and restructuring charges. Acquisitions may require us to incur additional indebtedness to finance our working capital and may also result in goodwill and other intangible assets that are subject to impairment tests, which could result in future impairment charges.
 
Adverse economic conditions may significantly and adversely affect our business, prospects, results of operations, financial condition and access to liquidity.
 
The ongoing current global economic downturn may adversely affect our business in several ways. For example, continued high levels of unemployment in the markets in which we operate will likely reduce the number of customers who qualify for our products and services, which in turn may reduce our revenues. Similarly, reduced consumer confidence and spending may decrease the demand for our products. Also, we are unable to predict how the widespread loss of jobs, housing foreclosures, and general economic uncertainty may affect our loss experience.
 
If internal funds are not available from our operations and after utilizing our excess cash, we may be required to rely on the banking and credit markets to meet our financial commitments and short-term liquidity needs. Disruptions in the capital and credit markets, as have been experienced since 2008, could adversely affect our ability to draw on our revolving loans. Our access to funds under our credit facility is dependent on the ability of the banks that are parties to the facility to meet their funding commitments. Those banks may not be able to meet their funding commitments to us if they experience shortages of capital and liquidity or if they experience excessive volumes of borrowing requests from us and other borrowers within a short period of time.
 
Longer term disruptions in the capital and credit markets as a result of uncertainty, changing or increased regulation, reduced alternatives, or failures of significant financial institutions could adversely affect our ability to refinance our outstanding indebtedness on favorable terms, if at all. The lack of availability under, and the inability to subsequently refinance, our indebtedness could require us to take measures to conserve cash until


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the markets stabilize or until alternative credit arrangements or other funding for our business needs can be arranged. Such measures could include deferring capital expenditures, including acquisitions, and reducing or eliminating other discretionary uses of cash.
 
Public perception and press coverage of single-payment consumer loans as being predatory or abusive could negatively affect our revenues and results of operations.
 
Consumer advocacy groups, certain media reports, and a number of regulators and elected officials in the several jurisdictions in which we conduct business have from time to time advocated governmental action to prohibit or severely restrict certain types of short-term consumer lending. These efforts have often focused on lenders that charge consumers imputed interest rates and fees that are higher than those charged by credit card issuers to more creditworthy consumers and otherwise characterize our products and services as being predatory or abusive toward consumers. This difference in credit cost may become more pronounced if a consumer does not repay a loan promptly, instead electing to renew the loan for one or more additional short-term periods. If consumers accept this negative characterization of certain single-payment consumer loans and believe that the loans we provide to our customers fit this characterization, demand for our loans could significantly decrease. In addition, media coverage and public statements that assert some form of corporate wrongdoing can lower morale, make it more difficult for us to attract and retain qualified employees, management and directors, divert management attention and increase expenses. These trends could materially adversely affect our business, prospects, results of operations and financial condition.
 
If our estimates of loan losses are not adequate to absorb losses, our results of operations and financial condition may be adversely affected.
 
We maintain an allowance for loan losses for anticipated losses on company-funded loans and loans in default. To estimate the appropriate level of loan loss reserves, we consider known and relevant internal and external factors that affect loan collectability, including the amount of outstanding loans owed to us, historical loans charged off, current collection patterns and current economic trends. Our current allowance for loan losses is based on our charge-offs, expressed as a percentage of loan amounts originated for the last twelve months applied against the principal balance of outstanding loans. As of June 30, 2010, our allowance for loan losses on company-funded consumer loans that were not in default was $16.8 million and our allowance for losses on loans in default was $14.4 million. These reserves, however, are estimates, and if actual loan losses are materially greater than our loan loss reserves, our results of operations and financial condition could be adversely affected.
 
Legal proceedings may have a material adverse impact on our results of operations or cash flows in future periods.
 
We are currently subject to several legal proceedings. We are vigorously defending these proceedings. In addition, we are likely to be subject to additional legal proceedings in the future. The resolution of any current or future legal proceeding could cause us to have to refund fees and/or interest collected, refund the principal amount of advances, pay damages or other monetary penalties and/or modify or terminate our operations in particular local and federal jurisdictions. We may also be subject to adverse publicity. Defense of any legal proceedings, even if successful, requires substantial time and attention of our senior officers and other management personnel that would otherwise be spent on other aspects of our business and requires the expenditure of significant amounts for legal fees and other related costs. Settlement of lawsuits may also result in significant payments and modifications to our operations. Any of these events could have a material adverse effect on our business, prospects, results of operations and financial condition.
 
Competition in the financial services industry could cause us to lose market share and revenues.
 
The industry in which we operate is highly fragmented and very competitive, and we believe that the market may become more competitive as the industry consolidates. In addition to other consumer lending and check cashing stores in the markets in which we operate, we compete with banks and other financial services entities and retail businesses that offer consumer loans, cash checks, sell money orders, provide money transfer


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services or offer other products and services offered by us. Some of our competitors have larger and more established customer bases and substantially greater financial, marketing and other resources than we have. As a result, we could lose market share and our revenues could decline, thereby affecting our ability to generate sufficient cash flow to service our indebtedness and fund our operations.
 
Foreign currency fluctuations and unexpected changes in foreign tax rates may adversely affect our reported results of operations.
 
We currently generate a majority of our revenue outside the United States. Our foreign subsidiaries accounted for 70.7% and 76.6% of our total revenues for the years ended June 30, 2009 and 2010, respectively. As a result, our reported results of operations are vulnerable to currency exchange rate fluctuations, principally in the Canadian dollar and the British pound against the United States dollar. Upon consolidation, as exchange rates vary, net sales and other operating results may differ materially from expectations, and we may record significant gains or losses on the remeasurement of intercompany balances. We estimate that a 10.0% change in foreign exchange rates by itself would have impacted reported pre-tax earnings from continuing operations (exclusive of losses on extinguishment of debt of $8.4 million, unrealized foreign exchange losses of $10.2 million, losses on derivatives not designated as hedges of $12.9 million, litigation expense of $22.6 million and losses on store closings of $0.9 million) by approximately $9.2 million for the twelve months ended June 30, 2010 and $9.7 million (exclusive of the unrealized foreign exchange gain of $5.5 million, litigation expense of $57.5 million and losses on store closings of $3.2 million) for the twelve months ended June 30, 2009. This impact represents 11.3% of our consolidated foreign pre-tax earnings for the twelve months ended June 30, 2010 and 13.7% of our consolidated foreign pre-tax earnings for the twelve months ended June 30, 2009.
 
The international scope of our operations may contribute to increased costs that could negatively impact our operations.
 
Since international operations increase the complexity of an organization, we may face additional administrative costs in managing our business than we would if we only conducted operations domestically. In addition, most countries typically impose additional burdens on non-domestic companies through the use of local regulations, tariffs and labor controls. Unexpected changes to the foregoing could negatively impact our operations. Furthermore, our financial results may be negatively impacted to the extent tax rates in foreign countries where we operate increase and/or exceed those in the United States and as a result of the imposition of withholding requirements on foreign earnings.
 
A reduction in demand for our products and services, and failure by us to adapt to such potential reduction, could adversely affect our business and results of operations.
 
The demand for a particular product or service we offer may be reduced due to a variety of factors, such as regulatory restrictions that decrease customer access to particular products, the availability of competing products, changes in customers’ preferences or financial conditions. Furthermore, any changes in economic factors that adversely affect consumer transactions and employment could reduce the volume or type of transactions that we process and have an adverse effect on our revenues and results of operations. Should we fail to adapt to significant changes in our customers’ demand for, or access to, our products or services, our revenues could decrease significantly and our operations could be harmed. Each modification, new product or service, and alternative method of conducting business is subject to risk and uncertainty and requires significant investment in time and capital, including additional marketing expenses, legal costs, and other incremental start-up costs. Even if we do make changes to existing products or services or introduce new products or services to fulfill customer demand, customers may resist or may reject such products or services. The effect of any product change on the results of our business may not be fully ascertainable until the change has been in effect for some time and by that time it may be too late to make further modifications to such product or service without causing further harm to our business and results of operations.


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Our check cashing services may further diminish because of technological advances.
 
We derive a significant portion of our revenues from fees associated with cashing payroll, government and personal checks. In fiscal 2010, we generated approximately 24.5% of our total consolidated revenues from fees associated with check cashing. Recently, there has been increasing penetration of electronic banking services into the check cashing and money transfer industry, including direct deposit of payroll checks and electronic transfer of government benefits. To the extent that checks received by our customer base are replaced with such electronic transfers, demand for our check cashing services could decrease.
 
Our business and results of operations may be adversely affected if we are unable to manage our growth effectively.
 
Our expansion strategy, which in part contemplates the addition of new stores, the acquisition of competitor stores and acquiring or developing new distribution channels for our products in the United States, Canada, the United Kingdom, the Republic of Ireland, Poland and other international markets, is subject to significant risks. Our continued growth in this manner is dependent upon a number of factors, including the ability to hire, train and retain an adequate number of experienced management employees, the availability of adequate financing for our expansion activities, the ability to successfully transition acquired stores or their historical customer base to our operating platform, the ability to obtain any government permits and licenses that may be required, the ability to identify and overcome cultural and linguistic differences which may impact market practices within a given geographic region, and other factors, some of which are beyond our control. There can be no assurance that we will be able to successfully grow our business or that our current business, results of operations and financial condition will not suffer if we are unable to do so. Expansion beyond the geographic areas where the stores are presently located will increase demands on management and divert their attention. In addition, expansion into new products and services will present new challenges to our business and will require additional management time.
 
Our ability to open and acquire new stores is subject to outside factors and circumstances over which we have limited control or that are beyond our control which could adversely affect our growth potential.
 
Our expansion strategy includes acquiring existing retail financial services stores and opening new ones. The success of this strategy is subject to numerous outside factors, such as the availability of attractive acquisition candidates, the availability of acceptable business locations, the ability to access capital to acquire and open such stores, the ability to obtain required permits and licenses and continuing favorable legal and regulatory conditions. We have limited control, and in some cases, no control, over these factors. Moreover, the start-up costs and the losses we likely would incur from initial operations attributable to each newly opened store places demands upon our liquidity and cash flow, and we cannot assure you that we will be able to satisfy these demands. The failure to execute our expansion strategy would adversely affect our ability to expand our business and could materially adversely affect our revenue, profitability and results of operations and our ability to service our indebtedness.
 
Our MILES program relies upon exclusive and non-exclusive contractual relationships with its service providers, the loss of any of which could adversely affect the performance of the MILES business and our results of operations generally.
 
Our MILES program, which is offered by our recently acquired DFS subsidiary, provides fee-based services to junior enlisted military personnel applying for automobile loans. The MILES program generates its operating revenue from fees paid by a major third-party national bank funding the loans, fees from auto dealers and fees from the sale of ancillary products such as warranty service contracts and GAP insurance coverage. We rely upon exclusive contractual relationships with the third-party national bank for the funding and servicing of auto loans made in connection with the MILES program, and non-exclusive arrangement with other providers for warranty service contracts and GAP insurance contracts. However, if any or all of these contractual relationships were terminated, or if events were to occur which resulted in a material reduction in the services provided, a material increase in the cost of the services provided or a material reduction in the fees earned by it for the services provided under these contractual relationships, we could be required to locate


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new or alternate service providers for our MILES program. In such event, and until we would be able to locate new or alternate service providers, our MILES program business could be significantly disrupted. In addition, such new or alternate service providers may offer services that are more costly to MILES’ customers or that pay premiums or fees below the level that we currently receive. These changes could have a material adverse effect on our business and negatively affect our revenues and results of operations.
 
Unites States defense budget cuts that reduce enlistments or the number of active duty military personnel could harm our MILES program business.
 
The number of enlisted active duty military personnel and the number of recruits joining the military each year are subject to the U.S. defense budget. Cuts in the U.S. defense budget may result in reductions in recruitment targets, reductions in the number of active duty military personnel or both, any of which would reduce the overall number of potential MILES program customers or potentially reduce demand for the services offered by us through our MILES program which would cause our revenue to decline and could otherwise harm our business, financial condition and results of operations.
 
Our business is seasonal in nature, which causes our revenues and earnings to fluctuate.
 
Our business is seasonal due to the impact of several tax-related services, including cashing tax refund checks and making electronic tax filings. Historically, we have generally experienced our highest revenues and earnings during the third fiscal quarter ending March 31, when revenues from these tax-related services peak. This seasonality requires us to manage our cash flows over the course of the year. If our revenues were to fall substantially below what we would normally expect during certain periods, our financial results could be adversely impacted.
 
Because we maintain a significant supply of cash in our stores, we may be subject to cash shortages due to robbery, employee error and theft.
 
Since our business requires us to maintain a significant supply of cash in each of our retail financial services stores, we are subject to the risk of cash shortages resulting from robberies, as well as employee errors and theft. Although we have implemented various programs to reduce these risks, maintain insurance coverage for theft and provide security, systems and processes for our employees and facilities, we cannot assure you that robberies, employee error and theft will not occur and lead to cash shortages that could adversely affect our results of operations.
 
If we lose key management or are unable to attract and retain the talent required for our business, our operating results could suffer.
 
Our future success depends to a significant degree upon the members of our executive management team, which have been instrumental in procuring capital to assist us in executing our growth strategies, identifying and negotiating domestic and international acquisitions, and providing expertise in managing our developing international operations. The loss of the services of one or more members of our executive management team could harm our business and future development. Our continued growth also will depend upon our ability to attract and retain additional skilled management personnel. If we are unable to attract and retain the requisite personnel as needed in the future, our operating results and growth could suffer.
 
A catastrophic event or security breach at our corporate or international headquarters or our centralized call-center facilities in Canada, the United Kingdom or the United States could significantly disrupt our operations and adversely affect our business, results of operations and financial condition.
 
Our global business management processes are primarily provided from our corporate headquarters in Berwyn, Pennsylvania, and our operations headquarters in Victoria, British Columbia, and Nottingham, England. We also maintain centralized call-center facilities in each of these locations as well as in Salt Lake City, Utah, that perform customer service, collection and loan-servicing functions for our consumer lending business. We have in place disaster recovery plans for each of these sites, including data redundancy and remote information


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back-up systems, but if any of these locations were severely damaged by a catastrophic event, such as a flood, significant power outage or act of terror, our operations could be significantly disrupted and our business, results of operations and financial condition could be adversely impacted.
 
A security breach of our computer systems could also interrupt or damage our operations or harm our reputation, and could subject to us to significant liability if confidential customer information is misappropriated from our computer systems. Despite the implementation of significant security measures, these systems may still be vulnerable to physical break-ins, computer viruses, programming errors, attacks by third parties or similar disruptive problems. Any compromise of security could deter people from entering into transactions that involve transmitting confidential information to our systems, which could have a material adverse effect on our business.
 
Any disruption in the availability of our information systems could adversely affect our business operations.
 
We rely upon our information systems to manage and operate our retail financial services stores and other businesses. Each store is part of an information network that is designed to permit us to maintain adequate cash inventory, reconcile cash balances on a daily basis and report revenues and expenses to our headquarters. Our back-up systems and security measures could fail to prevent a disruption in our information systems. Any disruption in our information systems could adversely affect our business, prospects, results of operations and financial condition.
 
We have a significant amount of goodwill which is subject to periodic review and testing for impairment.
 
As of June 30, 2010, we had goodwill of $609.0 million, representing a significant portion of the $1.2 billion in total assets reflected on our consolidated balance sheet as of such date. A substantial portion of our goodwill represents assets capitalized in connection with our historical acquisitions and business combinations. Accounting for intangible assets such as goodwill requires us to make significant estimates and judgments, and as a result we make not realize the value of such intangible assets. In accordance with generally accepted accounting principles, we conduct an impairment analysis of our goodwill annually and at such other times when an event or change in circumstances occurs which would indicate potential impairment. A variety of factors could cause the carrying value of an intangible asset to become impaired, including that our cash flow from operations is not sufficient to meet our future liquidity needs. Should such a review indicate impairment, a write-down of the carrying value of the intangible asset would occur, resulting in a non-cash charge, which could adversely affect our reported results of operations and could materially impact the reported balance of our total stockholders’ equity.
 
The price of our common stock may be volatile.
 
The market price of our common stock has been subject to significant fluctuations and may continue to fluctuate or decline. Over the course of the twelve months ended June 30, 2010, the market price of our common stock has been as high as $27.21, and as low as $12.88. The market price of our common stock has been, and is likely to continue to be, subject to significant fluctuations due to a variety of factors, including global economic and market conditions, quarterly variations in operating results, operating results which vary from the expectations of securities analysts and investors, changes in financial estimates, changes in market valuations of competitors, announcements by us or our competitors of a material nature, additions or departures of key personnel, changes in applicable laws and regulations governing consumer protection and lending practices, the effects of litigation, future sales of common stock, and general stock market price and volume fluctuations. In addition, general political and economic conditions such as a recession, or interest rate or currency rate fluctuations may adversely affect the market price of the common stock of many companies, including our common stock. A significant decline in our stock price could result in substantial losses for individual stockholders and could lead to costly and disruptive securities litigation.


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We have never paid dividends on our common stock and do not anticipate paying any in the foreseeable future.
 
We have never declared or paid any cash dividends on our common stock. We currently expect to retain any future earnings for use in the growth and expansion of our business and do not anticipate paying any cash dividends on our common stock in the foreseeable future.
 
Our anti-takeover provisions could prevent or delay a change in control of our company, even if such change of control would be beneficial to our stockholders.
 
Provisions of our amended and restated certificate of incorporation and amended and restated bylaws as well as provisions of Delaware law could discourage, delay or prevent a merger, acquisition or other change in control of our company, even if such change in control would be beneficial to our stockholders. These provisions include:
 
  •  a board of directors that is classified such that only one-third of directors are elected each year;
 
  •  authorizing the issuance of “blank check” preferred stock that could be issued by our board of directors to increase the number of outstanding shares and thwart a takeover attempt;
 
  •  limitations on the ability of stockholders to call special meetings of stockholders;
 
  •  prohibiting stockholder action by written consent and requiring all stockholder actions to be taken at a meeting of our stockholders; and
 
  •  establishing advance notice requirements for nominations for election to the board of directors or for proposing matters that can be acted upon by stockholders at stockholder meetings.
 
In addition, Section 203 of the Delaware General Corporation Law limits business combination transactions with 15% stockholders that have not been approved by the board of directors. These and similar provisions make it more difficult for a third party to acquire us without negotiation. These provisions may apply even if the transaction may be considered beneficial by some stockholders.
 
Item 1B.   UNRESOLVED STAFF COMMENTS
 
None.
 
Item 2.   PROPERTIES
 
All of our company-operated stores and our administrative offices are leased, generally under leases providing for an initial multi-year term and renewal terms from one to five years. The leases for our company-operated stores may contain provisions for additional rental charges based on revenue and payment of real estate taxes and common area charges. We generally assume the responsibility for required leasehold improvements, including signage, customer service representative partitions, alarm and recovery systems, computers, time-delayed safes and other office equipment. With respect to leased locations open as of June 30, 2010, the following table shows the total number of leases expiring during the periods indicated, assuming the exercise of our renewal options:
 
         
    Number of
Period Ending June 30,
  Leases Expiring
 
2011
    238  
2012 - 2014
    512  
2015 - 2019
    298  
2020 - 2024
    65  
Thereafter
    5  
         
      1,118  
         


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Store Operations
 
Locations
 
The following chart sets forth the number of company-operated and franchised stores in operation as of the specified dates:
 
                         
    June 30,
Markets/Reporting Segments
  2008   2009   2010
 
UNITED STATES
                       
Company operated
    467       358       325  
                         
      467       358       325  
                         
WE THE PEOPLE*
                       
Franchised locations
    93       49       7  
                         
      93       49       7  
                         
CANADA
                       
Company operated
    419       399       403  
Franchised locations
    61       62       62  
                         
      480       461       465  
                         
UNITED KINGDOM/EURO-ZONE
                       
Company operated
    236       274       330  
Franchised/agent locations
    176       64       53  
                         
      412       338       383  
                         
Total Stores
    1,452       1,206       1,180  
                         
 
 
* Included in our Other reporting segment.
 
We generally assume the responsibility for required leasehold improvements, including signage, customer service representative partitions, alarm and security systems, computers, time-delayed safes and other office equipment. We adhere to a strict set of market survey and location guidelines when selecting store sites in order to ensure that our stores are placed in desired locations near our customers.
 
The following table reflects the change in the number of stores during fiscal years 2008, 2009 and 2010:
 
                         
    2008   2009   2010
 
Number of stores at beginning of period
    1,280       1,452       1,206  
New stores opened
    63       28       56  
Stores acquired
    172       17       7  
Stores closed
    (15 )     (136 )     (36 )
Net change in franchise/agent stores
    (48 )     (155 )     (53 )
                         
Number of stores at end of period
    1,452       1,206       1,180  
                         
 
Item 3.   LEGAL PROCEEDINGS
 
The information required by this Item 3 is incorporated by reference herein to the section in Part II, Item 8 “Note 13. Contingent Liabilities” of this Annual Report on Form 10K.
 
Item 4.   REMOVED AND RESERVED


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Item 5.   MARKET FOR REGISTRANT’S COMMON EQUITY, RELATED STOCKHOLDER MATTERS AND ISSUER PURCHASES OF EQUITY SECURITIES
 
Market Information
 
Our common stock is traded on the NASDAQ Global Select Market under the symbol “DLLR.” Below is a summary of the high and low prices of our common stock for each quarterly period during the two-year period ending June 30, 2010 as reported on the NASDAQ Global Select Market.
 
                 
Period
  High   Low
 
July 1, 2008 until September 30, 2008
  $ 21.91     $ 14.92  
October 1, 2008 until December 31, 2008
  $ 16.28     $ 5.89  
January 1, 2009 until March 31, 2009
  $ 10.74     $ 4.83  
April 1, 2009 until June 30, 2009
  $ 14.59     $ 8.41  
July 1, 2009 until September 30, 2009
  $ 18.99     $ 12.88  
October 1, 2009 until December 31, 2009
  $ 25.50     $ 14.98  
January 1, 2010 until March 31, 2010
  $ 25.31     $ 20.30  
April 1, 2010 until June 30, 2010
  $ 27.21     $ 17.59  
 
Holders
 
On July 31, 2010, there were approximately 109 holders of record of our common stock.
 
Dividends
 
We have never declared or paid any cash dividends on our common stock. We currently expect to retain any future earnings for use in the operation and expansion of our business and do not anticipate paying any cash dividends on our common stock in the foreseeable future. Any payment of cash dividends on our common stock will be dependent upon the ability of Dollar Financial Group, Inc., our wholly owned subsidiary, to pay dividends or make cash payments or advances to us. Our credit agreement, as amended and restated as of December 23, 2009, contains restrictions on our declaration and payment of dividends. See “Item 7 — Management’s Discussion and Analysis of Financial Condition and Results of Operations” and the notes to consolidated financial statements included elsewhere in this Annual Report as Form 10-K. For example, Dollar Financial Group, Inc.’s ability to pay dividends or to make other distributions to us, and thus our ability to pay cash dividends on our common stock, will depend upon, among other things, its level of indebtedness at the time of the proposed dividend or distribution, whether it is in default under its financing agreements and the amount of dividends or distributions made in the past. Our future dividend policy will also depend on the requirements of any future financing agreements to which we may be a party and other factors considered relevant by our board of directors, including the General Corporation Law of the State of Delaware, which provides that dividends are only payable out of surplus or current net profits.


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Stock Performance Graph
 
The rules of the Securities Exchange Commission require us to present a chart comparing the cumulative total stockholder return on our common stock with the cumulative total stockholder return of (i) a broad equity index and (ii) a published industry or peer group index. Set forth below is a graph and table indicating the value at the end of the specified time periods of a $100 investment made on June 30, 2005 in our common stock and similar investments made in the Nasdaq Composite Index and securities of companies in a peer group of financial services companies comprised of Advance America Cash Advance Centers, Inc., Cash America International, Inc., EZCorp Inc., First Cash Financial Services, Inc., and QC Holdings, Inc. The graph and table assume the reinvestment of any dividends received.
 
(STOCK PERFORMANCE GRAPH)
 
                                                                                                               
      6/05       12/05       6/06       12/06       6/07       12/07       6/08       12/08       6/09       12/09       6/10  
Dollar Financial Corp. 
      100.00         113.01         169.65         262.58         268.61         289.26         142.41         97.08         129.97         222.81         186.52  
NASDAQ Composite
      100.00         107.58         107.08         120.84         130.99         131.77         114.02         78.16         90.79         112.82         105.54  
Peer Group
      100.00         96.99         141.15         163.82         158.09         113.29         97.32         90.82         84.05         118.77         116.29  
                                                                                                               


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Item 6.   SELECTED FINANCIAL DATA
 
The selected consolidated financial data set forth below are derived from our consolidated financial statements and should be read in conjunction with our consolidated financial statements and related notes appearing elsewhere in this Annual Report on Form 10-K and “Management’s Discussion and Analysis of Financial Condition and Results of Operations” section of this Annual Report on Form 10-K. The consolidated statements of operations data for each of the years June 30, 2010, 2009 and 2008 and the consolidated balance sheet data as of June 30, 2010 and 2009 are derived from, and qualified by reference to, our audited consolidated financial statements and related notes appearing elsewhere in this Annual Report as Form 10-K. The consolidated statements of operations data for each of the years ended June 30, 2007 and 2006 and the consolidated balance sheet data as of June 30, 2008, 2007 and 2006 are derived from our audited consolidated financial statements not included in this Annual Report on Form 10-K. Our historical results are not necessarily indicative of results for any future period.
 
                                         
    2006     2007     2008     2009     2010  
 
Consolidated Statement of Operations Data:
                                       
Revenues:
                                       
Check cashing
  $ 142,470     $ 166,754     $ 196,580     $ 164,598     $ 149,474  
Fees from consumer lending
    158,299       221,775       282,480       266,506       319,465  
Money transfer fees
    17,205       20,879       27,512       26,823       27,464  
Pawn service fees and sales
    5,453       7,390       12,116       13,794       19,899  
Other
    35,461       38,934       53,496       56,132       94,625  
                                         
Total revenues
    358,888       455,732       572,184       527,853       610,927  
                                         
Operating expenses:
                                       
Salaries and benefits
    106,823       129,522       159,363       145,716       153,976  
Provision for loan losses
    30,367       45,799       58,458       52,136       45,876  
Occupancy
    27,914       32,270       43,018       41,812       43,280  
Depreciation
    7,834       9,455       13,663       13,075       14,334  
Other
    69,024       83,195       98,452       93,310       107,121  
                                         
Total operating expenses
    241,962       300,241       372,954       346,049       364,587  
                                         
Operating margin
    116,926       155,491       199,230       181,804       246,340  
Corporate and other expenses:
                                       
Corporate expenses
    41,051       53,327       70,859       68,217       86,824  
Other depreciation and amortization
    3,655       3,390       3,902       3,827       7,325  
Interest expense, net
    29,702       31,462       44,378       43,696       68,932  
Loss on extinguishment of debt
          31,784       97             9,531  
Goodwill impairment and other charges
          24,301                    
Unrealized foreign exchange loss (gain)
          7,551             (5,499 )     10,145  
Provision for (proceeds from) litigation settlements
    5,800       (3,256 )     345       57,920       29,074  
Loss (gain) on derivatives not designated as hedges
                185       (45 )     12,948  
Other expense, net
    2,239       1,400       85       5,487       5,384  
                                         
Income before income taxes
    34,479       5,532       79,379       8,201       16,177  
Income tax provision
    27,514       37,735       36,015       15,023       21,369  
                                         
Net income (loss)
  $ 6,965     $ (32,203 )   $ 43,364     $ (6,822 )   $ (5,192 )
Less: Net loss attributable to non-controlling interests
                            (293 )
                                         
Net income (loss) attributable to Dollar Financial Corp. 
  $ 6,965     $ (32,203 )   $ 43,364     $ (6,822 )   $ (4,899 )
                                         
Net income (loss) per share attributable to Dollar Financial Corp:
                                       
Basic
  $ 0.38     $ (1.37 )   $ 1.80     $ (0.28 )   $ (0.20 )
Diluted
  $ 0.37     $ (1.37 )   $ 1.77     $ (0.28 )   $ (0.20 )
Shares used to calculate net income (loss) per share:
                                       
Basic
    18,280,131       23,571,203       24,106,392       24,012,705       24,106,565  
Diluted
    18,722,753       23,571,203       24,563,229       24,012,705       24,106,565  


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    2006     2007     2008     2009     2010  
 
Operating and Other Data:
                                       
Net cash provided by (used in):
                                       
Operating activities
  $ 20,870     $ 29,277     $ 80,756     $ 59,204     $ 86,704  
Investing activities
  $ (39,415 )   $ (170,651 )   $ (166,956 )   $ (41,954 )   $ (184,447 )
Financing activities
  $ 39,696     $ 307,358     $ 288     $ 2,669     $ 169,791  
Stores in operation at end of period:
                                       
Company-owned
    765       902       1,122       1,031       1,058  
Franchised stores/agents
    485       378       330       175       122  
                                         
Total
    1,250       1,280       1,452       1,206       1,180  
                                         
Consolidated Balance Sheet Data (at end of period):
                                       
Cash
  $ 118,653     $ 290,945     $ 209,714     $ 209,602     $ 291,294  
Total assets
  $ 551,825     $ 831,775     $ 941,412     $ 921,465     $ 1,214,621  
Total long-term debt
  $ 311,037     $ 521,150     $ 535,586     $ 536,305     $ 728,592  
Stockholders’ equity
  $ 161,953     $ 199,899     $ 239,432     $ 209,078     $ 218,343  

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Item 7.   MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS
 
Executive Summary
 
Overview
 
We are a leading international diversified financial services company serving primarily unbanked and under-banked consumers. Through our retail storefront locations as well as by other means, such as via the Internet, we provide a range of consumer financial products and services in five countries; Canada, the United Kingdom, the United States, the Republic of Ireland and Poland, to customers who, for reasons of convenience and accessibility, purchase some or all of their financial services from us rather than from banks and other financial institutions. We believe that our networks of retail locations in Canada and the United Kingdom are the largest of their kind in each of those countries, and that we operate the second-largest network of its kind in the United States. As of June 30, 2010, our global retail operations consisted of 1,180 retail locations, of which 1,058 are company-owned, conducting business primarily under the names Money Mart®, Money Shop®, Loan Mart®, Money Corner®, Insta-Cheques® and The Check Cashing Store® in Canada, the United Kingdom, the United States and the Republic of Ireland. Through our branded Military Installment Loan and Education Services, or MILES®, program offered by our Dealers’ Financial Services, LLC subsidiary which we acquired in December 2009, we also provide services to enlisted military personnel applying for loans to purchase new and used vehicles that are funded and serviced under an exclusive agreement with a major third-party national bank.
 
Historically, we have derived our revenues primarily from providing check cashing services, consumer lending and other consumer financial products and services, including money orders, money transfers, foreign currency exchange, branded debit cards, pawn lending, gold buying and bill payment. For our check cashing services, we charge our customers fees that are usually equal to a percentage of the amount of the check being cashed and are deducted from the cash provided to the customer. For our consumer loans, including pawn lending, we receive interest and fees on the loans.
 
Our expenses primarily relate to the operations of our store network, including the provision for loan losses, salaries and benefits for our employees, occupancy expense for our leased real estate, depreciation of our assets and corporate and other expenses, including costs related to opening and closing stores.
 
In each foreign country in which we operate, local currency is used for both revenues and expenses. Therefore, we record the impact of foreign currency exchange rate fluctuations related to our foreign net income.
 
As we continue to diversify our organization, we expect the contributions to our revenue and profitability from fee-based financial processing and origination services to increase. During fiscal 2010, approximately 50% of our total consolidated revenue was comprised of products and services which generally carry little or no credit risk, such as check cashing, money transfers, gold purchasing, secured pawn lending and fee-based income generated from the MILES program.
 
We manage our business as five operating segments — our financial services offerings in each of Canada, the United Kingdom, the Unites States and Poland, as well as our Dealers’ Financial Services, LLC subsidiary, which we operate independently of our other businesses.
 
Recent Events
 
On June 30, 2008, as part of a process to rationalize our United States markets, we made a determination to close 24 of our unprofitable stores in various United States markets. In August 2008, we identified another 30 stores in the United States and 17 stores in Canada that were under-performing and which were closed or merged into a geographically proximate store. The primary cease-use date for these stores was in September 2008. Customers from these stores were transitioned to our other stores in close proximity to the stores affected. We recorded costs for severance and other retention benefits of $0.6 million and store closure costs of $4.9 million consisting primarily of lease obligations and leasehold improvement write-offs. Subsequent to


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the initial expense amounts recorded, we recorded $0.9 million of additional lease obligation expense for these locations. During the fourth quarter of the fiscal year ended June 30, 2009, we announced the closing of an additional 60 under-performing U.S. store locations. We recorded costs for severance and other retention benefits of approximately $0.4 million and store closure related costs of approximately $3.2 million consisting primarily of lease obligations and leasehold improvement write-offs. For the twelve months ended June 30, 2010 (“fiscal 2010”), we recorded an additional $1.4 million of current year store closure related costs. We also recorded $1.9 million of store closure related expenses associated with prior year store closures and the buy-out of certain “We The People” franchises. The closure of stores in the United States and Canada did not result in any impairment of goodwill since the store closures will be accretive to cash flow.
 
On July 21, 2008, we announced that our Board of Directors had approved a stock repurchase plan, authorizing us to repurchase in the aggregate up to $7.5 million of our outstanding common stock and by October 13, 2008, we had repurchased 535,799 shares of our common stock at a cost of approximately $7.5 million, thus completing our stock repurchase plan.
 
On April 21, 2009, we completed the acquisition of an established profitable U.K. internet-based consumer lending business which was immediately accretive to earnings. The acquired company is competitively positioned in a rapidly growing market and further expands our expertise within the internet lending arena. Moreover, we believe we can export and leverage this expertise to other European countries as well as our Canadian business unit.
 
On June 29, 2009, we completed the acquisition of two market-leading traditional pawn shops located in Edinburgh and Glasgow, Scotland. The two stores were established in the year 1830 and primarily deal in loans securitized by gold jewelry and fine watches, while offering traditional secured pawn lending for an array of other items. Both stores are located in prominent locations on major thoroughfares and high pedestrian traffic zones.
 
On June 30, 2009, we completed the acquisition of four stores in Northern Ireland. Three of the stores are located in central Belfast, with the fourth store situated in the town of Lisburn, the third largest city in Northern Ireland. The acquired stores are multi-product locations offering check cashing, single payment consumer lending and pawn broking services.
 
On June 30, 2009, we completed the acquisition of 76% of the outstanding equity of an established consumer lending business in Poland. The acquired company, Optima, S.A., founded in 1999 and headquartered in Gdansk, offers unsecured loans of generally 40 — 50 week durations with an average loan amount of $250 to $500. The loan transaction includes a convenient in-home servicing feature, whereby loan disbursement and collection activities take place in the customer’s home according to a mutually agreed upon and pre-arranged schedule. The in-home loan servicing concept is well accepted within Poland and Eastern Europe, and was initially established in the United Kingdom approximately 100 years ago. Customer sales and service activities are managed through an extensive network of local commission-based representatives across six provinces in northwestern Poland.
 
On October 3, 2009, we entered into an agreement to acquire a merchant cash advance business in the United Kingdom. The acquired company primarily services the working capital needs of small retail businesses by providing cash advances secured against a percentage of future credit card sales. The purchase price for the acquired company, which currently manages a receivable portfolio of approximately $3.5 million, was $4.6 million.
 
On December 21, 2009, we commenced the closing of an exchange offer with certain holders of our 2.875% Senior Convertible Notes due 2027, which we refer to as the 2027 Notes, pursuant to the terms of privately negotiated exchange agreements with such holders. Pursuant to the terms of the exchange agreements, the holders exchanged an aggregate of $120.0 million principal amount of the 2027 Notes held by such holders for an equal aggregate principal amount of our new 3.0% Senior Convertible Notes due 2028, which we refer to as the 2028 Notes. The 2028 Notes are senior, unsecured obligations and rank equal in right of payment to all of our other unsecured and unsubordinated indebtedness and are effectively subordinated to all of our existing and future secured debt and to the indebtedness and other liabilities of its subsidiaries.


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On December 23, 2009, our indirect wholly-owned Canadian subsidiary, National Money Mart Company, which we refer to as Money Mart, sold $600.0 million aggregate principal amount of its 10.375% Senior Notes due 2016, which we refer to as the 2016 Notes. The 2016 Notes were issued pursuant to an indenture, dated as of December 23, 2009, among Money Mart, as issuer, Dollar Financial Corp. and certain of our direct and indirect wholly-owned U.S. and Canadian subsidiaries, as guarantors, and U.S. Bank National Association, as trustee. The 2016 Notes bear interest at the rate of 10.375% per year.
 
On December 23, 2009, we acquired Military Financial Services, LLC, including its subsidiaries, Dealers’ Financial Services, LLC and Dealers’ Financial Services Reinsurance Ltd., which we collectively refer to as DFS. DFS is an established business that provides fee based services to enlisted military personnel seeking to purchase new and used vehicles. DFS markets its services through its branded Military Installment Loan and Education Services, or “MILES”, program. DFS provides services to enlisted military personnel who make applications for auto loans to purchase new and used vehicles that are funded and serviced under an exclusive agreement with a major third-party national bank based in the United States. Additionally, DFS provides ancillary services such as service contracts and guaranteed asset protection, or GAP insurance, along with consultations regarding new and used automotive purchasing, budgeting and credit and ownership training. We paid a purchase price of approximately $117.8 million plus approximately $5.5 million on account of the working capital as of the closing date.
 
In February 2010, we repurchased $35.2 million aggregate principal amount of 2027 Notes in privately negotiated transactions with three of the holders of the 2027 Notes. We paid 91% of the stated principal amount of the repurchased 2027 Notes for an aggregate price of $32.0 million. As a result of these repurchase transactions and the exchange transactions described above, $44.8 million aggregate principal amount of the 2027 Notes remains outstanding as of June 30, 2010.
 
Effective March 3, 2010, the Ontario Superior Court of Justice approved the settlement of the pending class action against OPCO and Money Mart in Ontario commenced on behalf of a purported class of Ontario borrowers who, it was alleged, were subjected to usurious charges in payday loan transactions in violation of Canadian federal law proscribing usury.
 
On March 4, 2010, Money Mart and OPCO reached an agreement to settle their outstanding British Columbia class action litigation in which the plaintiffs claimed that the business model used by Money Mart resulted in the collection of fees in excess of the statutory limit for loans made since 1997. Under the terms of the British Columbia settlement, Money Mart will create a settlement fund in an amount of CAD 24.8 million, consisting of CAD 12.4 million in cash and CAD 12.4 million in vouchers. Fees payable to plaintiffs’ counsel will be paid from this fund. The settlement is set forth in a definitive settlement agreement executed on May 7, 2010 which received final court approval on July 19, 2010.
 
During the fiscal year ended June 30, 2010, Money Mart recorded a charge of CAD 23.2 million in relation to the pending settlements of the British Columbia Litigation and for the potential settlement of the other pending and purported Canadian class action proceedings described above. During the fiscal year ended June 30, 2009, Money Mart recorded a charge of CAD 64.7 million in relation to then pending settlement of the Ontario Litigation and for the potential settlement of the other pending and purported Canadian class action proceedings described above. As of June 30, 2010, an aggregate of approximately CAD 77.5 million is included in the Company’s accrued expenses relating to the Canadian proceedings described above. Of those expenses, approximately CAD 37.7 million is expected to be non-cash. Although we believe that we have meritorious defenses to the claims in the pending and purported class proceedings described above and intend vigorously to defend against such remaining pending claims, the ultimate cost of resolution of such claims may exceed the amount accrued at June 30, 2010 and additional accruals may be required in the future.
 
On April 13, 2010, we entered into a purchase agreement to acquire all of the shares of Suttons & Robertsons (“S&R”). S&R is the fourth largest pawn lending business in the United Kingdom. S&R’s three London-based stores focus on high value gold jewelry, watches and diamonds. The purchase price of the acquisition, including approximately GBP 6.0 million of net assets, was GBP 16.9 million.


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Discussion of Critical Accounting Policies
 
In the ordinary course of business, we have made a number of estimates and assumptions relating to the reporting of results of operations and financial condition in the preparation of our financial statements in conformity with U.S. generally accepted accounting principles. We evaluate these estimates on an ongoing basis, including those related to revenue recognition, loan loss reserves and goodwill and intangible assets. We base these estimates on the information currently available to us and on various other assumptions that we believe are reasonable under the circumstances. Actual results could vary from these estimates under different assumptions or conditions.
 
We believe that the following critical accounting policies affect the more significant judgments and estimates used in the preparation of our financial statements:
 
Revenue Recognition
 
With respect to company-operated stores, revenues from our check cashing, money order sales, money transfer, foreign currency exchange and other miscellaneous services reported in other revenues on our statement of operations are all recognized when the transactions are completed at the point-of-sale in the store.
 
With respect to the Company’s franchised locations, the Company recognizes initial franchise fees upon fulfillment of all significant obligations to the franchisee. Royalties from franchisees are recognized as earned. The Company’s standard franchise agreement grants to the franchisee the right to develop and operate a store and use the associated trade names, trademarks, and service marks within the standards and guidelines established by the Company. As part of the franchise agreement, the Company provides certain pre-opening assistance and after the franchised location has opened, the Company also provides updates to software, samples of certain advertising and promotional materials and other post-opening assistance.
 
For single-payment consumer loans (company-funded loans), which have terms ranging from 1 to 45 days and for longer-term consumer installment loans, revenues are recognized using the interest method. Loan origination fees are recognized as an adjustment to the yield on the related loan. Our reserve policy regarding these loans is summarized below in “Company-Funded Consumer Loan Loss Reserves Policy.”
 
Secured pawn loans are offered at most of our retail financial services locations in the United Kingdom. We also operate two traditional pawn shops in Edinburgh and Glasgow, Scotland, and three pawn shops in London, England specializing in high value gold jewelry, watches and diamonds. Pawn loans are short-term in nature and are secured by the customer’s personal property (“pledge”). At the time of pledge, the loan is recorded and interest and fees are accrued for over the life of the loan. If the loan is not repaid, the collateral is deemed forfeited and the pawned item will go up for auction. If the item is sold, proceeds are used to recover the loan value, interest accrued and fees. Excess funds received from the sale are repaid to the customer. As with our single-payment consumer loans, revenues are recognized using the interest rate method and loan origination fees are recognized as an adjustment to the yield on the related loan.
 
DFS fee income associated with originated loan contracts is recognized as revenue by the Company concurrent with the funding of loans by the lending financial institution. The Company also earns additional fee income from sales of service agreement and guaranteed asset protection (“GAP”) insurance contracts. DFS may be charged back (“chargebacks”) for service agreement and GAP fees in the event contracts are prepaid, defaulted or terminated. Service agreement and GAP contract fees are recorded at the time the contracts are sold and a reserve for future chargebacks are established based on historical operating results and the termination provisions of the applicable contracts. Service warranty and GAP contract fees, net of estimated chargebacks, are included in Other Revenues in the accompanying consolidated statements of operations.
 
Company-Funded Consumer Loan Loss Reserves Policy
 
We maintain a loan loss reserve for probable losses inherent in the outstanding loan portfolio for single-payment and other consumer loans that we make directly through our company-operated locations. To estimate the appropriate level of loan loss reserves, we consider known and relevant internal and external factors that affect loan collectability, including the amount of outstanding loans owed to us, historical loans charged off,


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current collection patterns and current economic trends. Our current loan loss reserve is based on our net charge-offs, typically expressed as a percentage of loan amounts originated for the last twelve months applied against the total amount of outstanding loans that we make directly. As these conditions change, we may need to make additional allowances in future periods. Despite the economic downturn in the United States and the foreign markets in which we operate, we have not experienced any material increase in the defaults on outstanding loans, although we have tightened lending criteria. Accordingly, we have not modified our approach to determining our loan loss reserves.
 
When a loan is originated, the customer receives the cash proceeds in exchange for a post-dated customer check or a written authorization to initiate a charge to the customer’s bank account on the stated maturity date of the loan. If the check or the debit to the customer’s account is returned from the bank unpaid, the loan is placed in default status and an additional reserve for this defaulted loan receivable is established and charged to operating expenses in the period that the loan is placed in default status. This reserve is reviewed monthly and any additional provision to the loan loss reserve as a result of historical loan performance, current collection patterns and current economic trends is charged to operating expenses. If the loans remain in defaulted status for 180 days, a reserve for the entire amount of the loan is recorded and the receivable and corresponding reserve is ultimately removed from the balance sheet. The receivable for defaulted single-payment loans, net of the allowance of $14.4 million at June 30, 2010 and $17.0 million at June 30, 2009, is reported on our balance sheet in loans in default, net, and was $7.3 million at June 30, 2010 and $6.4 million at June 30, 2009.
 
Check Cashing Returned Item Policy
 
We charge operating expense for losses on returned checks during the period in which such checks are returned, which generally is three to five business days after the check is cashed in our store. Recoveries on returned checks are credited to operating expense during the period in which recovery is made. This direct method for recording returned check losses and recoveries eliminates the need for an allowance for returned checks. These net losses are charged to other store and regional expenses in the consolidated statements of operations.
 
Goodwill and Indefinite-Lived Intangible Assets
 
Goodwill is the excess of cost over the fair value of the net assets of the business acquired. In accordance with the Intangibles Topic of the FASB Codification, goodwill is assigned to reporting units, which we have determined to be our reportable operating segments of the United States Retail, Canada, the United Kingdom, DFS and Poland (which is reported in Other). We also have a corporate reporting unit which consists of costs related to corporate management, oversight and infrastructure, investor relations and other governance activities. Because of the limited activities of the corporate reporting unit, no goodwill has been assigned to it. Goodwill is assigned to the reporting unit that benefits from the synergies arising from each particular business combination. The determination that the operating segments are equivalent to the reporting units for goodwill allocation purposes is based upon our overall approach to managing our business along operating segment lines, and the consistency of the operations within each operating segment. Goodwill is evaluated for impairment on an annual basis on June 30 or between annual tests if events occur or circumstances change that would more likely than not reduce the fair value of a reporting unit below its carrying amount. To accomplish this, we are required to determine the carrying value of each reporting unit by assigning the assets and liabilities, including the existing goodwill and intangible assets, to those reporting units. We are then required to determine the fair value of each reporting unit and compare it to the carrying amount of the reporting unit. To the extent the carrying amount of a reporting unit exceeds the fair value of the reporting unit, we would be required to perform a second step to the impairment test because this is an indication that the reporting unit goodwill may be impaired. If after the second step of testing, the carrying amount of a reporting unit exceeds the fair value of the individual tangible and identifiable intangible assets, an impairment loss would be recognized in an amount equal to the excess of the implied fair value of the reporting unit’s goodwill over its carrying value.


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Indefinite-lived intangible assets consist of reacquired franchise rights and DFS’ MILES program, which are deemed to have an indefinite useful life and are not amortized. Non-amortizable intangibles with indefinite lives are tested for impairment annually as of December 31, or whenever events or changes in business circumstances indicate that an asset may be impaired. If the estimated fair value is less than the carrying amount of the intangible assets with indefinite lives, then an impairment charge would be recognized to reduce the asset to its estimated fair value.
 
We consider this to be one of the critical accounting estimates used in the preparation of our consolidated financial statements. We estimate the fair value of our reporting units using a discounted cash flow analysis. This analysis requires us to make various assumptions about revenues, operating margins, growth rates, and discount rates. These assumptions are based on our budgets, business plans, economic projections, anticipated future cash flows and marketplace data. Assumptions are also made for perpetual growth rates for periods beyond the period covered by our long term business plan. We perform our goodwill impairment test annually as of June 30, and our non-amortizable intangibles with indefinite lives are tested annually as of December 31. At the date of our last evaluations, there was no impairment of goodwill or reacquired franchise rights. However, we may be required to evaluate the recoverability of goodwill and other intangible assets prior to the required annual assessment if we experience a significant disruption to our business, unexpected significant declines in our operating results, divestiture of a significant component of our business, a sustained decline in market capitalization, particularly if it falls below our book value, or a significant change to the regulatory environment in which we operate. While we believe we have made reasonable estimates and assumptions to calculate the fair value of goodwill and indefinite-lived intangible assets, it is possible that a material change could occur, including if actual experience differs from the assumptions and considerations used in our analyses. These differences could have a material adverse impact on the consolidated results of operations and cause us to perform the second step impairment test, which could result in a material impairment of our goodwill. We will continue to monitor our actual cash flows and other factors that may trigger a future impairment in the light of the current global recession.
 
Derivative Instruments and Hedging Activities
 
The Derivative and Hedging Topic of the FASB Codification requires companies to provide users of financial statements with an enhanced understanding of: (a) how and why an entity uses derivative instruments, (b) how derivative instruments and related hedged items are accounted for, and (c) how derivative instruments and related hedged items affect an entity’s financial position, financial performance, and cash flows. This Topic also requires qualitative disclosures about objectives and strategies for using derivatives, quantitative disclosures about the fair value of and gains and losses on derivative instruments, and disclosures about credit-risk-related contingent features in derivative instruments.
 
As required by the Derivative and Hedging Topic of the FASB Codification, we record all derivatives on the balance sheet at fair value. The accounting for changes in the fair value of derivatives depends on the intended use of the derivative, whether we have elected to designate a derivative in a hedging relationship and apply hedge accounting and whether the hedging relationship has satisfied the criteria necessary to apply hedge accounting. Derivatives designated and qualifying as a hedge of the exposure to changes in the fair value of an asset, liability, or firm commitment attributable to a particular risk, such as interest rate risk, are considered fair value hedges. Derivatives designated and qualifying as a hedge of the exposure to variability in expected future cash flows, or other types of forecasted transactions, are considered cash flow hedges. Derivatives may also be designated as hedges of the foreign currency exposure of a net investment in a foreign operation. Hedge accounting generally provides for the matching of the timing of gain or loss recognition on the hedging instrument with the recognition of the changes in the fair value of the hedged asset or liability that are attributable to the hedged risk in a fair value hedge or the earnings effect of the hedged forecasted transactions in a cash flow hedge. We may enter into derivative contracts that are intended to economically hedge certain of our risks, even though hedge accounting does not apply or we elect not to apply hedge accounting.


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Put Options
 
Operations in the United Kingdom and Canada expose the Company to shifts in currency valuations. From time to time, we purchase put options in order to protect aspects of our operations in the United Kingdom and Canada against foreign currency fluctuations. Out of the money put options are generally used because they cost less than completely averting risk using at the money put options, and the maximum loss is limited to the purchase price of the contracts. We have designated the purchased put options as cash flow hedges of the foreign exchange risk associated with the forecasted purchases of foreign-currency-denominated investment securities. These cash flow hedges have maturities of less than twelve months. For derivative instruments that are designated and qualify as cash flow hedges, the effective portions of the gain or loss on the derivative instrument are initially recorded in accumulated other comprehensive income as a separate component of stockholders’ equity and are subsequently reclassified into earnings in the period during which the hedged transaction is recognized in earnings. Any ineffective portion of the gain or loss is reported in other income/expense on the statement of operations. For options designated as hedges, hedge effectiveness is measured by comparing the cumulative change in the hedge contract with the cumulative change in the hedged forecasted transactions, both of which are based on forward rates.
 
Cross-Currency Interest Rate Swaps
 
From time to time, we enter into cross-currency interest rate swaps to protect against changes in cash flows attributable to changes in both the benchmark interest rate and foreign exchange rates on its foreign denominated variable rate term loan borrowing. In the past, the Company designated derivative contracts as cash flow hedges for accounting purposes. We recorded foreign exchange re-measurement gains and losses related to the term loans and also records the changes in fair value of the cross-currency swaps each period in loss/gain on derivatives not designated as hedges in our consolidated statements of operations. Because these derivatives were designated as cash flow hedges, we recorded the effective portion of the after-tax gain or loss in other comprehensive income, which was subsequently reclassified to earnings in the same period that the hedged transactions affect earnings.
 
At such time that the derivatives no longer met the requirements of hedge accounting and to the extent that third party debt remained outstanding, we concluded that the original hedged transactions were still probable of occurring. Therefore, in accordance with the Derivatives and Hedging Topic of the FASB Codification, we continued to report the net gain or loss related to the discontinued cash flow hedges in other accumulated comprehensive income and is subsequently reclassifying such amounts into earnings over the remaining original term of the derivative as the hedged forecasted transactions are recognized in earnings.
 
Income Taxes
 
As part of the process of preparing our consolidated financial statements, we are required to estimate our income taxes in each of the jurisdictions in which we operate. This process involves estimating the actual current tax liability together with assessing temporary differences resulting from differing treatment of items for tax and accounting purposes. These differences result in deferred tax assets and liabilities which are included within our consolidated balance sheet. An assessment is then made of the likelihood that the deferred tax assets will be recovered from future taxable income, and to the extent we believe that recovery is not likely, we establish a valuation allowance. We intend to reinvest our foreign earnings and a result, we do not provide a deferred tax liability on foreign earnings.
 
We account for uncertainty in income taxes pursuant to Financial Accounting Standards Board (the “FASB”) Accounting Codification Statement (“ASC”) 740, Income Taxes (“ASC 740”), (formerly FIN 48). We recognize the tax benefit from an uncertain tax position only if it is more likely than not the tax position will be sustained on examination by the taxing authorities, based on the technical merits of the position. The tax benefits recognized in the financial statements from such positions are then measured based on the largest benefit that has a greater than 50% likelihood of being realized upon settlement. Interest and penalties related to uncertain tax positions, if applicable, are recognized in the income tax provision.


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Results of Operations
 
The percentages presented in the following table are based on each respective fiscal year’s total consolidated revenues as well as the reportable segment revenues:
 
                                                 
    2008     2009     2010  
    (Dollars in thousands)  
 
Total revenues:
                                               
Check cashing
  $ 196,580       34.4 %   $ 164,598       31.2 %   $ 149,474       24.5 %
Fees from consumer lending
    282,480       49.4 %     266,506       50.5 %     319,465       52.3 %
Money transfer fees
    27,512       4.8 %     26,823       5.1 %     27,464       4.5 %
Pawn service fees and sales
    12,116       2.1 %     13,794       2.6 %     19,899       3.3 %
Other
    53,496       9.3 %     56,132       10.6 %     94,625       15.4 %
                                                 
Total consolidated revenues
    572,184       100.0 %     527,853       100.0 %     610,927       100.0 %
                                                 
U.S. Retail revenues:
                                               
Check cashing
    57,438       10.0 %     56,378       10.7 %     46,459       7.6 %
Fees from consumer lending
    79,838       14.0 %     79,612       15.1 %     65,675       10.8 %
Money transfer fees
    5,744       1.0 %     5,926       1.1 %     4,841       0.8 %
Other
    7,887       1.4 %     10,954       2.0 %     10,779       1.8 %
                                                 
Total U.S. Retail revenues
    150,907       26.4 %     152,870       28.9 %     127,754       21.0 %
                                                 
DFS revenues:
                                               
Other
          %           %     14,695       2.4 %
                                                 
Total DFS revenues
          %           %     14,695       2.4 %
                                                 
Canadian revenues:
                                               
Check cashing
    81,806       14.4 %     67,830       12.8 %     69,414       11.4 %
Fees from consumer lending
    147,313       25.7 %     121,518       23.0 %     147,851       24.2 %
Money transfer fees
    16,124       2.8 %     15,092       2.9 %     16,439       2.7 %
Other
    34,248       5.9 %     31,827       6.1 %     43,116       7.0 %
                                                 
Total Canadian revenues
    279,491       48.8 %     236,267       44.8 %     276,820       45.3 %
                                                 
United Kingdom revenues:
                                               
Check cashing
    57,336       10.0 %     40,390       7.7 %     33,601       5.5 %
Fees from consumer lending
    55,329       9.7 %     65,376       12.4 %     98,871       16.2 %
Money transfer fees
    5,644       1.0 %     5,805       1.1 %     6,184       1.0 %
Pawn service fees and sales
    12,116       2.1 %     13,794       2.6 %     19,899       3.3 %
Other
    8,537       1.5 %     11,363       2.1 %     25,484       4.1 %
                                                 
Total United Kingdom revenues
    138,962       24.3 %     136,728       25.9 %     184,039       30.1 %
                                                 
Other revenues:
                                               
Fees from consumer lending
          %           %     7,068       1.1 %
Other
    2,824       0.5 %     1,988       0.4 %     551       0.1 %
                                                 
Total Other revenues
    2,824       0.5 %     1,988       0.4 %     7,619       1.2 %
                                                 
Operating expenses:
                                               
Salaries and benefits
    159,363       27.9 %     145,716       27.6 %     153,976       25.2 %
Provision for loan losses
    58,458       10.2 %     52,136       9.9 %     45,876       7.5 %
Occupancy
    43,018       7.5 %     41,812       7.9 %     43,280       7.1 %
Depreciation
    13,663       2.4 %     13,075       2.5 %     14,334       2.3 %
Other
    98,452       17.2 %     93,310       17.7 %     107,121       17.6 %
                                                 
Total operating expenses
    372,954       65.2 %     346,049       65.6 %     364,587       59.7 %
                                                 
Operating margin
    199,230       34.8 %     181,804       34.4 %     246,340       40.3 %
                                                 


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    2008     2009     2010  
    (Dollars in thousands)  
 
Corporate expenses
    70,859       12.4 %     68,217       12.9 %     86,824       14.2 %
Other depreciation and amortization
    3,902       0.7 %     3,827       0.7 %     7,325       1.2 %
Interest expense, net
    44,378       7.8 %     43,696       8.3 %     68,932       11.3 %
Loss on extinguishment of debt
    97       %           %     9,531       1.6 %
Unrealized foreign exchange (gain) loss
          %     (5,499 )     (1.0 )%     10,145       1.7 %
Loss (gain) on derivatives not designated as hedges
    185       %     (45 )     (0.0 )%     12,948       2.1 %
Provision for litigation settlements
    345       0.1 %     57,920       11.0 %     29,074       4.8 %
Loss on store closings
    993       0.2 %     10,340       2.0 %     3,314       0.5 %
Other (income) expense, net
    (908 )     (0.3 )%     (4,853 )     (1.1 )%     2,070       0.3 %
                                                 
Income before income taxes
    79,379       13.9 %     8,201       1.6 %     16,177       2.6 %
Income tax provision
    36,015       6.3 %     15,023       2.8 %     21,369       3.5 %
                                                 
Net income (loss)
  $ 43,364       7.6 %   $ (6,822 )     (1.3 )%   $ (5,192 )     (0.8 )%
Less: Net loss attributable to non-contolling interests
          %           %     (293 )     (0.0 )%
                                                 
Net income (loss) attributable to Dollar Financial Corp. 
  $ 43,364       7.6 %   $ (6,822 )     (1.3 )%   $ (4,899 )     (0.8 )%
                                                 
 
Constant Currency Analysis
 
We maintain operations primarily in the United States, Canada and United Kingdom. Approximately 70% of our revenues are originated in currencies other than the U.S. Dollar, principally the Canadian Dollar and British Pound Sterling. As a result, changes in our reported revenues and profits include the impacts of changes in foreign currency exchange rates. As additional information to the reader, we provide “constant currency” assessments in the following discussion and analysis to remove and/or quantify the impact of the fluctuation in foreign exchange rates and utilize constant currency results in our analysis of segment performance. Our constant currency assessment assumes foreign exchange rates in the current fiscal periods remained the same as in the prior fiscal year periods. For the year ended June 30, 2010, the actual average exchange rates used to translate the Canadian and United Kingdom’s results were 0.9484 and 1.5811, respectively. For our constant currency reporting for comparing fiscal 2010 and fiscal 2009, the average exchange rates used for the year ended June 30, 2009 to translate the Canadian and United Kingdom’s results were 0.8625 and 1.6125, respectively. For our constant currency reporting for comparing fiscal 2009 and fiscal 2008, the average exchange rates used for the year ended June 30, 2008 to translate the Canadian and United Kingdom’s results were 0.9907 and 2.0036, respectively. All conversion rates are based on the U.S. Dollar equivalent to one Canadian Dollar and one Great British Pound.
 
We believe that our constant currency assessments are a useful measure, indicating the actual growth and profitability of our operations. Earnings from our subsidiaries are not generally repatriated to the United States; therefore, we do not incur significant economic gains or losses on foreign currency transactions with our subsidiaries. To the extent funds are transmitted between countries, we may be subject to realized foreign exchange gains or losses. To the extent liabilities are paid or assets are received in a currency other than the local currency, we would incur realized transactional foreign exchange gains or losses. Cash accounts are maintained in Canada and the U.K. in local currency, and as a result, there is little, if any diminution in value from the changes in currency rates. Therefore, cash balances are available on a local currency basis to fund the daily operations of the Canadian and U.K. business units.
 
Fiscal 2010 Compared to Fiscal 2009
 
Revenues  Total revenues for the year ended June 30, 2010 increased $83.1 million, or 15.7%, as compared to the year ended June 30, 2009. The impact of foreign currency accounted for $22.5 million of the increase and the impact of new stores and acquisitions contributed $68.2 million of the increase. On a constant

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currency basis and excluding the impacts of new stores and acquisitions, total revenues decreased by $7.6 million or 1.4%. The decrease was primarily the result of a $25.5 million decrease in the U.S. revenues primarily related to the closure of 60 under-performing store locations during the fourth quarter of fiscal 2009.
 
Relative to our products, consolidated check cashing revenue decreased $15.1 million or 9.2% for the year ended June 30, 2010 compared to the prior year. There was an increase of approximately $5.3 million related to foreign exchange rates and increases from new stores and acquisitions of $2.6 million. The remaining check cashing revenues were down $23.0 million or 14.0% for the year ended June 30, 2010. Check cashing revenues from our U.S. Retail business segment decreased 17.9%, again heavily influenced by the closure of under-performing stores during fiscal 2009 and the economic downturn. On a constant currency basis and excluding the impacts of new stores and acquisitions, the Canadian check cashing revenues declined 6.7% and the U.K. check cashing revenues were down 20.7% for the year ended June 30, 2010 as compared to the prior year, reflecting the continuing global recession. Further, studies by the Federal Reserve Board and others suggest that payments made by electronic means may be displacing a portion of the paper checks traditionally cashed by our customers. On a consolidated constant currency basis, the face amount of the average check cashed decreased 0.6% to $484 for the year ended June 30, 2010 compared to $487 for the prior year period, while the average fee per check cashed increased by 3.8% to $18.46. There was also a decline of 15.6% in the number of checks cashed for the year ended June 30, 2010 as compared to the year ended June 30, 2009 — down from 9.3 million in the prior year to 7.8 million in the current year.
 
Consolidated fees from consumer lending were $319.5 million for the year ended June 30, 2010 compared to $266.5 million for the year earlier period, an increase of $53.0 million or 19.9%. The impact of foreign currency fluctuations accounted for an increase of approximately $11.9 million and the impact of new stores and acquisitions was an increase of $38.9 million. On a constant currency basis and excluding the impacts of new stores and acquisitions, consumer lending revenues increased by approximately $2.2 million. The U.S. Retail consumer lending revenues were down approximately $14.0 million while both the Canadian and U.K.’s consumer lending revenues were up by $12.8 million and $3.6 million, respectively (on a constant currency basis and excluding the impacts of new stores and acquisitions). Consumer lending revenues in the “Other” segment which is almost entirely comprised of the results from our Polish lending operations, for the year ended June 30, 2010 were approximately $7.1 million.
 
Pawn service fees were $19.9 million for the year ended June 30, 2010, representing an increase of $6.1 million or 44.3% compared to prior year period. The impact of foreign currency fluctuations accounted for a nominal decrease of $0.4 million and increases of approximately $3.8 million related to the impact from new stores and acquisitions. The remaining increase of $2.7 million or 19.6% is primarily due to management’s increased emphasis on promoting and growing the U.K. pawn business.
 
For the year ended June 30, 2010, money transfer fees, scrap gold sales and all other revenues increased by $39.1 million. On a constant currency basis and excluding the impacts of new stores and acquisitions, these revenues increased by $10.3 million, or 12.5%, for the year ended June 30, 2010 as compared to the prior year. The increase was primarily due to the success of the foreign exchange product, the debit card business and scrap gold sales in both the United Kingdom and Canada.
 
Operating Expenses  Operating expenses were $364.6 million for the year ended June 30, 2010 compared to $346.0 million for the year ended June 30, 2009, an increase of $18.6 million or 5.4%. The impact of foreign currency accounted for an increase of $11.7 million. There was an increase in the current year’s operating expenses related to new stores and acquisitions of approximately $52.7 million. On a constant currency basis and excluding the impacts of new stores and acquisitions, operating expenses decreased by $45.8 million as compared to the prior year. For the year ended June 30, 2010, total operating expenses decreased to 59.7% of total revenue compared to 65.6% of total revenue in the prior year. After adjusting for constant currency reporting and excluding the impacts of new stores and acquisitions, the percentage of total operating expenses as compared to total revenue was 57.7%.
 
Relative to our primary business units, after excluding the impacts of foreign currency and acquisitions, operating expenses decreased in United States Retail, Canada and the United Kingdom by $34.6 million,


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$4.1 million and $5.4 million, respectively. These decreases were a result of a focus on cost reductions in addition to the closure of approximately 114 United States stores during fiscal 2009.
 
Corporate Expenses  Corporate expenses were $86.8 million for the year ended June 30, 2010 compared to $68.2 million for the prior year or an increase of $18.6 million. On a constant currency basis, corporate expenses increased by approximately $16.9 million reflecting an increased investment in our global infrastructure to support global store, product and platform expansion plans as well our investment in our global business development team which is focused on acquisition and business development strategies and execution.
 
Other Depreciation and Amortization  Other depreciation and amortization was $7.3 million for the year ended June 30, 2010 compared to $3.8 million for the year ended June 30, 2009. The increase of $3.5 million is primarily related to DFS’ amortization of identifiable intangible assets.
 
Extinguishment of Debt  In connection with our refinancing activities during the year ended June 30, 2010, certain non-recurring expenses have been reported in the current period’s results. There were $9.5 million of expenses related to the repayment of our term loan debt and the exchange of $120.0 million and repurchase of $35.2 million of our 2.875% Senior Convertible Debt due 2027 that have been reported as “Extinguishment of Debt”. Of that amount, approximately $7.0 million related to the write-off of pre-existing deferred term debt costs that were being amortized over the life of the term debt. The other primary element of this expense was a $3.9 million non-cash charge related to our U.K. cross-currency interest rate swaps that had been terminated in May 2009. Because the termination of the debt caused management to conclude that the future cash flows originally hedged would no longer occur, the net loss related to the discontinued cash flow hedge that was included in other comprehensive income was reclassified to the income statement. Offsetting these charges in part was a $1.5 million gain on the repurchase of the 2027 Notes.
 
Interest Expense  Interest expense, net was $68.9 million for the twelve months ended June 30, 2010 compared to $43.7 million for the same period in the prior year. Interest related to our newly issued $600.0 million principal 10.375% Senior Notes due 2016 accounted for $19.2 million of the increase, net of a decrease in interest expense associated with our repayment of all of our U.K. and Canadian term debt. In addition, interest expense associated with our revolving credit facility and the reduction in the amount of interest income earned by us accounted for $1.3 million of the net increase.
 
Non-cash interest accounted for $4.7 million of the overall increase. This increase is comprised of $4.2 million related to the amortization of accumulated charges related to the discontinuance of hedge accounting for our cross currency interest rate swaps and $0.5 million related to the amortization of deferred issuance costs.
 
  •  Subsequent to the prepayment of the majority of the Canadian term debt on December 23, 2009, with the proceeds from our $600.0 million senior note offering completed in December 2009 we discontinued hedge accounting on these cross-currency swaps because we no longer achieved the requirements of hedge accounting. However, in accordance with the Derivatives and Hedging Topic of the FASB Codification, we continue to report the net loss that existed at the time of the discontinuance of the cash flow hedge in other accumulated comprehensive income and are reclassifying this amount into earnings over the remaining original term of the derivative when the hedged forecasted transactions are recognized in earnings. This resulted in a $3.3 million non-cash interest charge for Fiscal 2010. Changes in the fair value of the cross-currency swaps subsequent to the discontinuance of hedge accounting are charged to the statement of operations.
 
  •  Subsequent to the early settlement in May 2009 of its two cross-currency interest rate swaps hedging variable-rate borrowings at our foreign subsidiary in the United Kingdom, we discontinued hedge accounting on these cross-currency swaps. In accordance with the Derivatives and Hedging Topic of the FASB Codification, we were required to continue to report the net loss related to the discontinued cash flow hedge in other comprehensive income included in shareholders’ equity and subsequently reclassify such amounts into earnings over the remaining original term of the derivative when the hedged forecasted transactions are recognized in earnings. This resulted in a $0.9 million non-cash interest


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  charge for Fiscal 2010. As a result of the repayment of all of the United Kingdom’s term debt, we reclassified all of the U.K.’s remaining net loss from other comprehensive income into earnings. This charge to earnings is included as “Loss on Extinguishment of Debt” which is included in the Statement of Operations.
 
Unrealized Foreign Exchange Gain/Loss  Unrealized foreign exchange loss of $10.1 million for the year ended June 30, 2010 is due primarily to the unrealized foreign exchange losses associated with our newly issued $600 million senior notes and the remaining term debt balance related to the Company’s 2006 Credit Agreement, as amended. All of this debt was issued by our indirectly wholly-owned Canadian and U.K. subsidiaries and is denominated in currencies other than the reporting currency of those entities. Near the end of the fiscal year, we retired the remaining term debt related to the 2006 Credit Agreement, as amended, leaving only the Canadian subsidiary’s $600 million in senior notes outstanding. The impact of all prospective changes in the exchange rate between the U.S. Dollar and the Canadian Dollar will be reflected in our earnings as “unrealized foreign exchange gains and losses”. The unrealized foreign exchange gain recorded for the year ended June 30, 2009 was related to the term debt outstanding under the 2006 Credit Agreement, as amended.
 
Loss on Derivatives not Designated as Hedges  Loss on derivatives not designated as hedges was $12.9 million for the year ended June 30, 2010 related to the change in fair value and the net additional cash payments to the swap counter parties associated with our cross-currency interest rate swaps in Canada related to the legacy term loans. The change in fair value related to both the changes in market interest and foreign exchange rates and amendments that were made to the swap agreements required in connection with the debt offerings completed during fiscal 2010.
 
Provision for Litigation Settlements  Provision for litigation settlements during the year ended June 30, 2010 was $29.1 million, primarily related to the settlements of our class action litigation during the current fiscal year in British Columbia and the Canadian Maritimes province and for the potential settlement of other pending and purported Canadian class action proceedings. During the year ended June 30, 2009, we recorded $57.9 million of Canadian litigation settlement provisions primarily related to the settlement of our class action litigation in the province of Ontario.
 
Loss on Store Closings  During the year ended June 30, 2010, we recorded additional expense related to stores closed during fiscal 2009 of approximately $1.0 million. This additional expense was related to adjustment assumptions related to the sub-lease potential of some of the locations and the closure of other non-performing U.S. store locations. We also incurred additional expenses of approximately $1.4 million for current period store closures. Lastly, we incurred approximately $0.9 million of expense in relation to the buy-out of certain “We the People” franchises. During the fiscal year ended June 30, 2009, we recorded store closure expenses of $10.3 million of which $7.2 million related to the U.S. Retail business, $3.0 million related to the Canadian business and the remaining $0.2 million related to the U.K. operations.
 
Income Tax Provision  The provision for income taxes was $21.4 million for fiscal 2010 compared to a provision of $15.0 million for fiscal 2009. Our effective tax rate for fiscal 2010 is 132.1%, which is a combination of an effective rate of 96.1% on continuing operations and other one-time charges increased by the impact of a change in the reserve for an uncertain tax position related to transfer pricing, and the impact of the convertible debt discount. The impact to our fiscal 2010 provision for income taxes related to these two items was $5.8 million. Our effective tax rate differs from the statutory rate of 35% due to foreign taxes, permanent differences and a valuation allowance on U.S. and foreign deferred tax assets and the aforementioned changes to our reserve for uncertain tax positions.
 
We believe that our ability to utilize pre-2007 net operating losses in a given year will be limited to $9.0 million under Section 382 of the Internal Revenue Code, which we refer to as the Code, because of changes of ownership resulting from our June 2006 follow-on equity offering. In addition, any future debt or equity transactions may reduce our net operating losses or further limit our ability to utilize the net operating losses under the Code. The net operating loss carry forward as of June 30, 2010 is $68.3 million. The deferred tax asset related to excess foreign tax credits is also fully offset by a valuation allowance of $54.6 million. Additionally, we maintain foreign deferred tax assets in the amount of $24.6 million. Of this amount,


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$1.1 million was recorded by our Canadian affiliate during fiscal 2007 related to a foreign currency loss sustained in connection with the hedge of its term loan. This deferred tax asset was offset by a full valuation allowance of $1.1 million since the foreign currency loss is capital in nature and at this time we have not identified any potential for capital gains against which to offset the loss. This deferred tax asset and valuation allowance was utilized in connection with the repayment of the 2006 Canadian term debt in December 2009, but was replaced by a $1.0 million deferred tax asset and valuation allowance related to the Canadian cross-currency interest rate swap.
 
Effective July 1, 2007, we adopted the provisions of ASC 740 (formerly FIN 48), which prescribes a recognition threshold and measurement process for recording in the financial statements uncertain tax positions taken or expected to be taken in a tax return. Additionally, ASC 740 provides guidance on the recognition, classification, accounting in interim periods and disclosure requirements for uncertain tax positions. The implementation of ASC 740 did not result in any adjustment in our liability for unrecognized income tax benefits. At June 30, 2010, we had $10.3 million of unrecognized tax benefits, primarily related to transfer pricing matters, which if recognized, would affect our effective tax rate.
 
The tax years ending June 30, 2006 through 2009 remain open to examination by the taxing authorities in the United States, United Kingdom and Canada.
 
We recognize interest and penalties related to uncertain tax positions in income tax expense. As of June 30, 2010, we had approximately $0.9 million of accrued interest related to uncertain tax positions which remained materially unchanged from the prior year. The provision for unrecognized tax benefits, including accrued interest, is included in income taxes payable.
 
Fiscal 2009 Compared to Fiscal 2008
 
Revenues  Total revenues for the year ended June 30, 2009 decreased $44.3 million, or 7.7% as compared to the year ended June 30, 2008. The impact of foreign currency accounted for a decrease of approximately $67.2 million which was offset by new store openings and acquisitions of approximately $36.3 million. On a constant currency basis and after eliminating the impact of new stores and acquisitions, total revenues decreased by $13.4 million or 2.3%.
 
Relative to our products, consolidated check cashing revenue decreased $32.0 million or 16.3% for the year ended June 30, 2009 compared to the same period in the prior year. There was a decrease of $19.0 million related to foreign exchange rates and increases from new stores and acquisitions of $10.5 million. The remaining check cashing revenues were down $23.5 million or 11.9% for the current year, reflecting the effects of the global recession. Eliminating the impacts of foreign exchange rates and new stores and acquisitions, check cashing revenues from our U.S. Retail business segment decreased 14.1%, while the Canadian business declined 6.9% over the previous year’s period. Similarly, check cashing fees in the United Kingdom decreased 17.0% over the prior year’s period. On a consolidated constant currency basis, the face amount of the average check cashed increased 0.5% to $534 for the year ended June 30, 2009 compared to $531 for the prior year period while the average fee per check cashed remained consistent at approximately $19.85. During fiscal 2009, global check counts declined by approximately 6.6%.
 
Consolidated fees from consumer lending were $275.3 million for the year ended June 30, 2009 compared to $292.5 million for the year earlier period which is a decrease of $17.2 million or 5.9%. The impact of foreign currency fluctuations accounted for a decrease of approximately $35.3 million that was partially offset by new stores and acquisitions of $17.4 million. The remaining increase of $0.7 million was primarily provided by our operations in the United Kingdom which increased by 33.3% offset in part by both the U.S. Retail and Canadian consumer lending businesses, which decreased by 12.4% and 7.6%, respectively, reflecting the effects of the global recession. The increase in the United Kingdom is in part related to the strong growth in that country’s pawn lending business, which is included as “pawn service fees and sales” in the statement of operations.
 
For the year ended June 30, 2009, money transfer fees decreased in reported amounts by $0.7 million, when adjusted for currency and excluding the impact from new stores and acquisitions, increased by


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$1.1 million or 4.1% for the year ended June 30, 2009 as compared to the year earlier period. On a constant currency basis and excluding the impact from new stores and acquisitions, other revenue, increased by $8.3 million, or 15.0% in the current fiscal year, principally due to the success of the foreign exchange product, the debit card business, gold sales and other ancillary products.
 
Operating Expenses  Operating expenses were $346.0 million for the year ended June 30, 2009 compared to $373.0 million for the year ended June 30, 2008, a decrease of $26.9 million or 7.2%. The impact of foreign currency accounted for a decrease of approximately $38.7 million which was partially offset by the impact associated with the two acquisitions during the first half of fiscal 2008 of approximately $16.1 million. On a constant currency basis and after eliminating the impact of new stores and acquisitions, operating expenses decreased by $4.3 million. For the year ended June 30, 2009, total operating expenses increased to 65.6% of total revenue compared to 65.2% of total revenue for the year earlier period. After adjusting for constant currency reporting and eliminating the impact of new stores and acquisitions, the percentage of total operating expenses as compared to total revenue increased from the reported amount of 65.6% in fiscal 2008 to 66.0% for fiscal 2009.
 
Relative to our business units, after excluding the impacts of foreign currency and acquisitions, U.S. Retail operating expenses decreased by $20.5 million and Canada’s expenses remained relatively flat. The results in the United States and Canada are consistent with the closure of approximately 70 U.S. and Canadian stores that was announced earlier in the year ended June 30, 2009. In addition, there were an additional 60 U.S. stores that were closed during June 2009. The adjusted operating expenses in the United Kingdom were up approximately $16.0 million for the year ended June 30, 2009 as compared to the prior year. The U.K. increase was primarily attributable to the categories of salary and benefits, occupancy, loan loss provision, depreciation and advertising which are all commensurate with growth in that country.
 
Corporate Expenses  Corporate expenses were $68.2 million for fiscal 2009 compared to $70.9 million for fiscal 2008, a decrease of $2.7 million or 3.8%. On a constant currency basis, corporate expenses increased by approximately $2.7 million. The increase is primarily due to increased regulatory and lobbying costs, increased investment in global management capabilities, additional investment in infrastructure to support our global de novo store growth, acquisitions strategy and management and integration of recent acquisitions.
 
Other Depreciation and Amortization  Other depreciation and amortization expenses remained relatively unchanged and were $3.8 million for fiscal 2009 and $3.9 million for fiscal 2008.
 
Provision for Litigation Settlements  Provisions for legal settlement were $57.9 million for fiscal 2009 compared to $0.3 million in the prior year. The increase was almost solely driven as a result of a fourth quarter charge of $57.4 million by our Canadian subsidiary, Money Mart, on account of the Ontario class action settlement and for the potential settlement of certain of the similar class action proceedings pending in other Canadian provinces.
 
Loss on Store Closings  The Company recognized loss on store closing expense of $10.3 million for the year ended June 30, 2009 as compared to the year earlier period amount of $1.0 million. Of the fiscal 2009 amount, $7.2 million was recognized in the United States, $$3.0 million in Canada and $0.2 million in the United Kingdom. These expenses were related to the Company’s actions to close under-performing locations as well as closing stores in states with uncertain or less favorable regulation or that are located in areas where the Company had only a few locations resulting in an inefficient cost infrastructure.
 
Unrealized Foreign Exchange Gain  In May 2009, we executed an early settlement of its U.K. cross currency interest rate swaps that had been in place since December, 2006. These cross currency interest rate swaps had the impact of synthetically converting the foreign denominated debt into the local currency of the United Kingdom at a fixed rate of interest. As a result of that early settlement, the foreign currency impacts associated with the bank debt outstanding in both U.S. Dollars and Euros on the U.K.’s balance sheet is now recorded through our income statement — resulting in gain of $5.5 million for the year ended June 30, 2009.
 
Interest Expense  Interest expense was $43.7 million for the year ended June 30, 2009 compared to $44.4 million for the preceding year. On June 27, 2007, we issued $200.0 million aggregate principal amount of the 2027 Notes in a private offering for resale to qualified institutional buyers pursuant to Rule 144A under


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the Securities Act of 1933, as amended. The proceeds from the 2027 Notes were initially invested until approximately $131.4 million was utilized during fiscal 2008 for the American Payday Loans and The Check Cashing Store acquisitions. For the year ended June 30, 2009, there was an increase in net interest expense of approximately $3.0 million resulting from a decrease of interest income related to the lower amount of short-term invested cash due to the aforementioned fiscal 2008 acquisitions, as compared to the prior year. This was offset by a decrease of approximately $4.5 million in interest expense resulting primarily from the impact of foreign currency translation of interest expense in our Canadian and U.K. operations. With the early settlement of the U.K.’s cross-currency interest rate swaps that were executed during the fourth quarter of this fiscal year, the interest rate for our U.K. debt will now be recorded at the variable interest rates provided for in the credit agreement.
 
Income Tax Provision  The provision for income taxes was $15.0 million for fiscal 2009 compared to a provision of $36.0 million for fiscal 2008. Our effective tax rate for fiscal 2009 was 183.2%, which is a combination of an effective rate of 106.4% on continuing operations and other one-time charges reduced by the impact of a favorable settlement granted in a competent authority tax proceeding between the United States and Canadian tax authorities related to transfers pricing matters for years 2000 through 2003, the import of the convertible debt discount and an adjustment to our reserve for uncertain tax benefits related to years for which a settlement has not yet been received. The impact to our fiscal 2009 provision for income taxes related to these two items was $2.9 million. Our effective tax rate differs from the statutory rate of 35% due to foreign taxes, permanent differences and a valuation allowance on U.S. and foreign deferred tax assets and the aforementioned changes to our reserve for uncertain tax positions. The principal reason for the significant difference in the effective tax rate between periods was the $57.4 million charge to earnings in connection with the pending Ontario settlement and for the potential settlement of certain of the similar class action proceedings pending in other Canadian provinces. This charge caused a significant reduction in pre-tax income resulting in a material difference in the effective tax rate on continuing operations for fiscal 2009. Without the provision for legal settlements, the impact of the convertible debt discount and Competent Authority settlement the effective tax rate for fiscal 2009 would have been 48.6%.
 
The Company believes that its ability to utilize pre-2007 net operating losses in a given year will be limited to $9.0 million under Section 382 of the Internal Revenue Code, which we refer to as the Code, because of changes of ownership resulting from our June 2006 follow-on equity offering. In addition, any future debt or equity transactions may reduce our net operating losses or further limit our ability to utilize the net operating losses under the Code. The deferred tax asset related to excess foreign tax credits is also fully offset by a valuation allowance of $45.6 million. Additionally, we maintain foreign deferred tax assets in the amount of $28.4 million. Of this amount $1.3 million was recorded by our Canadian affiliate during fiscal 2007 related to a foreign currency loss sustained in connection with the hedge of its term loan. This deferred tax asset was offset by a full valuation allowance of $1.3 million since the foreign currency loss is capital in nature and at this time we have not identified any potential for capital gains against which to offset the loss.
 
We recognize interest and penalties related to uncertain tax positions in income tax expense. As of June 30, 2009, we had approximately $0.5 million of accrued interest related to uncertain tax positions which remained materially unchanged from the prior year. The provision for unrecognized tax benefits, including accrued interest, is included in income taxes payable.


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Fiscal 2010 compared to Fiscal 2009
 
                         
                % Inc/Dec -
 
    Year Ended June 30     Margin
 
    2010     2009     Change  
    Thousands of US$  
 
Revenue:
                       
United States Retail
  $ 127,754     $ 152,870       −16.4 %
Operating margin
    21.2 %     15.1 %     6.1 pts.  
DFS
    14,695             100.0 %
Operating margin
    65.0 %           65.0 pts.  
Canada
    276,820       236,267       17.2 %
Operating margin
    48.8 %     44.1 %     4.7 pts.  
United Kingdom
    184,039       136,728       34.6 %
Operating margin
    41.4 %     41.2 %     0.2 pts.  
Other
    7,619       1,988       283.2 %
Operating margin
    −20.9 %     −96.8 %     75.9 pts.  
                         
Total Revenue
  $ 610,927     $ 527,853       15.7 %
                         
Operating margin
  $ 246,340     $ 181,804       35.5 %
                         
Operating margin %
    40.3 %     34.4 %     5.9 pts.  
 
The following table represents each reportable segment’s revenue as a percentage of total segment revenue and each reportable segment’s pre-tax income as a percentage of total segment pre-tax income:
 
                                 
          Pre-Tax
 
    Revenue
    Income
 
    Year Ended
    Year Ended
 
    June 30     June 30  
    2010     2009     2010     2009  
 
United States Retail
    20.9 %     29.0 %     3.0 %     −19.5 %
DFS
    2.4 %     0.0 %     6.0 %     0.0 %
Canada
    45.3 %     44.8 %     57.9 %(1)     96.1 %(3)
United Kingdom
    30.1 %     25.9 %     59.7 %(2)     51.0 %(4)
Other
    1.3 %     0.3 %     −26.6 %     −27.6 %
                                 
      100.0 %     100.0 %     100.0 %     100.0 %
 
 
(1) Excludes $22.6 million in provisions for litigation settlements, $12.2 million of loss on derivatives, $3.6 million in loss on extinguishment of debt and $2.2 million of unrealized foreign exchange loss.
 
(2) Excludes $8.1 million of unrealized foreign exchange loss and $4.7 million in loss on extinguishment of debt.
 
(3) Excludes $57.5 million in provisions for litigation settlements.
 
(4) Excludes $5.5 million of unrealized foreign exchange gain.
 
United States Retail
 
Total U.S. Retail revenues were $127.8 million for the year ended June 30, 2010 compared to $152.9 million for the year ended June 30, 2009, a decrease of $25.1 million or 16.4%. The Company closed 114 under-performing U.S. stores during fiscal year 2009 and significantly reduced the related field management and store support functions. The closure of these locations was the primary factor in the period-over-period decrease. From a product perspective, this decline is primarily related to decreases of $9.9 million and $13.9 million in check cashing and consumer lending revenue, respectively. The economic downturn contributed to the decrease in check cashing revenue, as there were decreases in both the number of checks as


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well as the face amount of checks that were presented in the United States. The number of checks decreased year over year by approximately 784 thousand with a corresponding decrease in face value of approximately $361.9 million primarily related to the closure of 114 U.S. stores during fiscal 2009 and the economic downturn. The face amount of the average check cashed by the Company decreased by 0.4%, and the average fee per transaction increased from $13.59 to $13.81.
 
The continued high rate of unemployment through all sectors of the U.S. economy negatively impacts consumer lending volumes. Despite the initial signs of economic improvement, the Company has continued to take a more cautious approach to lending in all of our segments, including United States Retail. U.S. Retail funded loan originations decreased 14.0% or $81.7 million, for the year ended June 30, 2010 as compared to the year ended June 30, 2009, primarily due to the closure of 114 stores in fiscal 2009.
 
Operating margins in United States Retail increased to 21.2% for the year ended June 30, 2010 compared to 15.1% for the prior year. The U.S. Retail operating margins are significantly lower than the other segments. The primary drivers for this disparity are greater competition in the United States, which effects revenue per store, higher U.S. salary costs, somewhat higher occupancy costs and marginally higher loan loss provisions. The closure of 60 underperforming stores during the fourth quarter of fiscal 2009 is consistent with the Company’s U.S. Retail strategy of closing unprofitable locations and focusing on states with more favorable and stable regulatory environments. This action has shown to be positive, resulting in improved year-over-year operating margins.
 
U.S. Retail pre-tax profit was $2.3 million for the year ended June 30, 2010 compared to a pre-tax loss of $11.8 million for the prior year. The improvement was the result of $3.9 million in increased operating profits, lower store closure costs by $5.0 million and a reduction in net corporate expenses of $4.8 million.
 
Dealers’ Financial Services (“DFS”)
 
We acquired Dealers’ Financial Services, LLC on December 23, 2009 and therefore the Company’s consolidated results for the year ended June 30, 2010 include 189 days of DFS results. DFS provides fee based services to enlisted military personnel seeking to purchase new and used vehicles. DFS’s revenue comes from fees which are paid by a third-party national bank and fees from the sale of ancillary products such as service contracts and guaranteed asset protection (GAP insurance). DFS operates through an established network of arrangements with approximately 600 new and used car dealerships (both franchised and independent), according to underwriting protocols specified by the third-party national bank. DFS operating expenses are primarily compensation/benefits, amortization of its identifiable intangible assets, professional service fees and field management expenses. Since the DFS business model is based on receiving fees for services, it is unlike the Company’s store-based businesses and will be reported as a stand-alone segment.
 
Canada
 
Total Canadian revenues were $276.8 million for the year ended June 30, 2010, an increase of 17.2%, or $40.6 million as compared to the year ended June 30, 2009. The impact of foreign currency rates accounted for $25.7 million of this increase. On a constant currency basis, revenues increased by $14.9 million. On a constant currency basis, check cashing revenues were down $4.6 million in Canada with the effects of higher unemployment resulting in decreases in the number of checks and the total value of checks cashed - down by 11.0% and 10.7%, respectively. The average face amount per check increased marginally from $491.03 for the year ended June 30, 2009 to $492.80 for the current year, while the average fee per check increased by 4.9% for the year ended June 30, 2010 as compared to the year ended June 30, 2009. Consumer lending revenues in Canada increased by $12.8 million or 10.5% (on a constant currency basis) for the year ended June 30, 2010 as compared to the prior year.
 
Operating expenses in Canada increased $9.7 million or 7.3% from $132.0 million for the year ended June 30, 2009 to $141.7 million for the year ended June 30, 2010. The impacts of changes in foreign currency rates resulted in an increase of $13.5 million. The constant currency decrease of approximately $3.8 million is primarily related to decreases in provision for loan losses and returned check expenses, offset in part by increased expenses in advertising in relation to the new regulatory environment in Canada and a slight increase


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in salaries and benefits costs. On a constant currency basis, provision for loan losses, as a percentage of loan revenues decreased by 8.4 pts from 19.1% to 10.7%. Overall Canada’s operating margin percentage increased from 44.1% for the year ended June 30, 2009 to 48.8% for the year ended June 30, 2010. The solid improvement in this area is the result of increased consumer lending revenues and lower consumer lending losses, in addition to efforts to reduce costs and promote efficiencies. To date, provinces which comprise more than 95% of our Canadian company-operated store base have all announced maximum lending rates that are above our existing price structure, but generally below the pricing of many competitors. As a result, we have resumed our television advertising campaign in certain Canadian provinces and are beginning to experience an increase in the number of new customers conducting transactions in our Canadian stores.
 
The Canadian pre-tax income was $3.7 million for the year ended June 30, 2010 compared to pre-tax income of $5.8 million for the prior year, a decrease of $2.1 million. On a constant currency basis, pre-tax income was $6.7 million or an increase of approximately $1.0 million. On a constant currency basis, the positive impacts of increased operating margins of $18.7 million and lower litigation reserve provisions of $39.3 were principally offset by increased net corporate expenses of $13.2 million, additional interest expense of $25.8 million and $17.5 million of expenses related to the extinguishment of debt, non-cash valuation loss on the cross currency interest rate swaps and foreign exchange losses related to the Company’s senior notes.
 
United Kingdom
 
Total U.K. revenues were $184.0 million for the year ended June 30, 2010 compared to $136.7 million for the year earlier period, an increase of $47.3 million or 34.6%. On a constant currency basis and excluding the impact of acquisitions in the current fiscal year, U.K. year-over-year revenues have increased by $4.6 million, or 3.4%. In addition, on a constant currency basis and excluding the impact of acquisitions in the current and previous fiscal year, organic revenues increased by $8.5 million, or 7.0%. Consumer lending, pawn service fees and other revenues (gold scrap sales, foreign exchange products and debit cards) were up by $3.6 million, $2.7 million and $6.7 million, respectively. As in the U.S. Retail and Canadian business segments, U.K. check cashing revenues was impacted by the recession and the gradual migration away from paper checks, decreased by approximately $8.4 million, or 20.7% (also on a constant currency basis and excluding new stores and acquisitions).
 
U.K. operating expenses increased by $27.5 million, or 34.2% from $80.4 million for the year ended June 30, 2009 as compared to $107.8 million for the current year. On a constant currency basis and excluding new stores and acquisitions, U.K. operating expenses decreased by $5.4 million or 6.7%. The decrease is consistent with the Company’s overall cost reduction focus. There was an increase of 5.3 pts relating to the provision for loan losses as a percentage of loan revenues primarily due to the mix of lending products including the Internet-based lending business acquired in April 2009. On a constant currency basis, the loan loss rate for the year ended June 30, 2009 was 12.4% while for the current year, the rate increased to 17.7%. On a constant currency basis, the U.K. operating margin percentage has improved from 41.2% for the year ended June 30, 2009 to 41.5% for the current year due to the strong revenue growth offset in part with a marginal increase in costs.
 
The U.K. pre-tax income was $33.8 million for the year ended June 30, 2010 compared to $36.4 million for the prior year, a decrease of $2.6 million — on a constant currency basis, the decrease was $2.1 million. In addition to increased operating margins of $19.9 million and a reduction in interest expense of $3.1 million, pre-tax income was negatively impacted by expenses related to the Company’s recent refinancing efforts of $4.7 million, increased net corporate expenses of $4.8 million and a net change of $16.3 million in realized/unrealized foreign exchange losses — prior fiscal year had $7.4 million of gains and current fiscal year results include losses of $8.9 million.


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Fiscal 2009 compared to Fiscal 2008
 
                         
                % Inc/Dec -
 
    Year Ended June 30     Margin
 
    2009     2008     Change  
    Thousands of US$  
 
Revenue:
                       
United States Retail
  $ 152,870     $ 150,907       1.3 %
Operating margin
    15.1 %     11.3 %     3.8 pts.  
Canada
    236,267       279,491       −15.5 %
Operating margin
    44.1 %     45.9 %     (1.8) pts.  
United Kingdom
    136,728       138,962       −1.6 %
Operating margin
    41.2 %     39.9 %     1.3 pts.  
Other
    1,988       2,824       −29.6 %
Operating margin
    −96.8 %     −52.7 %     44.1 pts.  
                         
Total Revenue
  $ 527,853     $ 572,184       −7.7 %
                         
Operating margin
  $ 181,804     $ 199,230       −8.7 %
                         
Operating margin %
    34.4 %     34.8 %     (0.4) pts.  
 
The following table represents each reportable segment’s revenue as a percentage of total segment revenue and each reportable segment’s pre-tax income as a percentage of total segment pre-tax income:
 
                                 
    Revenue
    Pre-Tax Income
 
    Year Ended June 30     Year Ended June 30  
    2009     2008     2009     2008  
 
United States Retail
    29.0 %     26.4 %     −19.5 %     −6.5 %
Canada
    44.8 %     48.8 %     96.1 %(1)     86.6 %
United Kingdom
    25.9 %     24.3 %     51.0 %(2)     28.5 %
Other
    0.3 %     0.5 %     −27.6 %     −8.6 %
                                 
      100.0 %     100.0 %     100.0 %     100.0 %
 
 
(1) Excludes $57.5 million of provision for legal settlements.
 
(2) Excludes $5.5 million unrealized foreign exchange gain.
 
United States Retail
 
Total U.S. Retail revenues were $152.8 million for the year ended June 30, 2009 compared to $150.9 million for the year ended June 30, 2008, an increase of 1.3%. Excluding the impacts of acquisitions and new store activity, U.S. Retail revenues decreased by $20.0 million. This decline is primarily related to decreases of $8.1 million and $9.9 million in check cashing and consumer lending revenue, respectively. Excluding acquisition-related impacts, the face value of checks cashed and the number of checks cashed was down 17.3% and 21.9%, respectively. In addition to a general decrease in our U.S. Retail check cashing business and the continuing effects of the recession, the closure of 54 stores in the first quarter of the current fiscal year also negatively impacted U.S. Retail check cashing revenues on a year over year basis. However, as a result of the closure of these unprofitable stores, we increased our overall U.S. Retail margins. Check cashing revenues as reported are also lower as a result of lower average fees per check associated with the CCS operations acquired during December of 2007.
 
Increasing unemployment through all sectors of the U.S. economy in fiscal 2009 negatively impacted consumer lending volumes. As a result of current economic conditions, we took a more cautious approach to lending in all of our segments, including United States Retail. Additionally, the closure of underperforming stores during the first quarter of the fiscal 2009 contributed to lower year-over-year lending volumes. Lastly,


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excluding the impacts of acquisitions, U.S. funded loan originations decreased 14.8% or $51.5 million in fiscal 2009 as compared to the year earlier period.
 
Operating expenses in United States Retail decreased by $4.5 million, or 3.2%, from fiscal year 2008 as compared to fiscal 2009. Excluding the impacts of acquisitions, U.S. Retail operating expenses decreased by approximately $20.6 million. The decrease was due primarily to the closure of 54 underperforming stores and the Company’s efforts in the area of expense control. Further, the U.S. Retail provision for loan losses as a percentage of loan revenues decreased by 5.0 pts from 31.2% for the year ended June 30, 2008 as compared to 26.2% for the 2009 fiscal year due to improved collections and a tightening of our lending criteria.
 
Operating margins in United States Retail increased to 13.7% for the year ended June 30, 2009 compared to 10.1% for the prior fiscal year. U.S. Retail operating margins are significantly lower than the other segments. The primary drivers for this disparity are higher U.S. salary costs, somewhat higher occupancy costs and higher loan loss provisions. Management addressed the lower U.S. Retail margins, with the closure of 114 underperforming stores during the 2009 fiscal year. It is anticipated that the closure of these mostly underperforming stores will be accretive to earnings.
 
The U.S. Retail pre-tax loss was $11.8 million for the year ended June 30, 2009 compared to a pre-tax loss of $5.1 million for the same period in the prior year. The $6.7 million decline for fiscal 2009 can be primarily attributed to additional costs related to the closure of approximately 114 underperforming stores during the 2009 fiscal year.
 
Canada
 
Total Canadian revenues were $236.3 million for the year ended June 30, 2009, a decrease of 15.5% or $43.2 million as compared to the year earlier period. The impact of foreign currency rates accounted for $34.4 million of this decrease offset by $5.5 million of acquisitions and new stores. In constant currency and excluding the impacts of acquisitions and new stores, the net decrease of Canadian revenues from fiscal year 2008 compared to the 2009 fiscal year is $14.3 million and was impacted by the recession in 2009. Constant currency decreases of $5.6 million in check cashing revenues and $11.3 million in consumer lending revenues were offset by increases of $0.8 million in money transfer fees and $1.8 million in other revenues. On a constant currency basis, check cashing revenues in Canada were impacted by the recession and decreases in the number of checks and the face value of checks - down by 11.6% and 8.1%, respectively. The average face amount per check increased by 3.9%, while the average fee per check increased by 7.2% for the year ended June 30, 2009 as compared to the year ended June 30, 2008.
 
The decrease in Canadian consumer lending revenue is consistent with some of the same factors that were mentioned in relation to the U.S. Retail business, regarding the effects of the global recession on the Canadian economy and employment. In addition, our Canadian subsidiary diminished the scale and tone of its Canadian marketing and advertising campaigns, as many of the Canadian provinces were actively engaged in formulating and/or instituting their respective consumer lending regulations and rate structures. Accordingly, as expected, new customer growth in Canada softened. On a constant currency basis, company funded loan originations in Canada decreased $64.5 million or 6.8% in fiscal 2009 as compared to the fiscal year 2008.
 
Operating expenses in Canada decreased $19.3 million or 12.8% from $151.3 million for the year ended June 30, 2008 to $132.0 million in fiscal 2009. The entire decrease is related to the impacts of changes in foreign currency rates. On a constant currency basis, provision for loan losses, as a percentage of loan revenues, increased modestly by 0.8 pts from 18.4% to 19.2%. Overall Canada’s operating margin percentage decreased from 45.9% to 44.0%. The decrease in operating margin percentage is primarily due to lower revenues offset in part by lower expenses through continued focus on our cost controls.
 
The Canadian pre-tax income was $0.8 million for the year ended June 30, 2009 compared to pre-tax income of $68.7 million for the same period in the prior year or a $67.9 million decline year-over-year. On a constant currency basis, pre-tax income decreased $66.3 million. The primary reason for the large decrease in pre-tax income was the $57.4 million expense related to the then pending, class action settlement and for the potential settlement of certain of the similar class action proceedings pending in the other Canadian provinces.


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Other factors impacting the Canadian pre-tax income were lower operating margins and expenses related to the closure of approximately 20 under-performing locations. These additional expenses were primarily offset by lower corporate-related expenses, lower net interest expense and the benefit from an exercise of its in-the-money puts which are designated as cash flow hedges as well as gains from the revaluation of foreign currencies related to its foreign exchange product. The balance of the increase relates to a transfer pricing adjustment in the prior year.
 
United Kingdom
 
Total U.K. revenues were $136.7 million for the year ended June 30, 2009 compared to $139.0 million for the year earlier period, a decrease of $2.3 million. The current year results were impacted by foreign currency translation decreases of $32.8 million offset by revenue from acquisitions and new stores of $9.7 million. On a constant currency basis and excluding the impact of acquisitions and new stores, the U.K.’s revenues increased by $20.9 million or 15.0%. U.K. revenues exhibited growth in consumer lending and other revenues (pawn broking, gold scrap sales and foreign exchange products). As in the U.S. Retail and Canadian business segments, U.K. check cashing revenues — on a constant currency basis and excluding acquisitions and new stores — decreased by approximately $9.8 million, or 17.0%. The U.K. recession and rising unemployment and the shrinking construction industry in the London area, principally due to the slower housing market, were the primary drivers of the decreased check cashing fees in the United Kingdom.
 
The U.K. business showed strong growth in both consumer lending and other revenues. On a constant currency basis and excluding the impacts of acquisitions and new stores, consumer lending revenues increased by $21.8 million or 33.3% and other revenues increased by $8.0 million or 74.9%. The increase in other revenues is principally due to the success of the foreign exchange product, the debit card business, gold sales and other ancillary products. On a constant currency basis, U.K. loan originations for the current quarter increased by $122.5 million or 33.9%. Consumer lending in the U.K. continues to benefit from a growing market for its loan products, in addition to strong growth in the pawn business, which primarily consists of loans on collateralized gold jewelry.
 
Operating expenses in the United Kingdom decreased by $3.1 million, or 3.7% from $83.5 million for the year ended June 30, 2008 as compared to $80.3 million for the 2009 fiscal year. Excluding the impacts of changes in foreign currency translation rates, U.K. store and regional expenses increased by $16.0 million. The primary factors in the increased expenses were in the areas of salary/benefits, occupancy and depreciation — all areas that are consistent with an operation that is in a growth mode and has added approximately 25 new stores through either acquisition or de novo store builds. There was an increase of 1.0 pt relating to the provision for loan losses as a percentage of loan revenues. On a constant currency basis, the rate for the year ended June 30, 2008 was 9.9% while for the current fiscal year, the rate has increased to 10.9%. On a constant currency basis, U.K. operating margin percentage has improved from 39.9% for the year earlier period to 41.3% for fiscal 2009 ended June 30, 2009 due to the strong revenue growth offset in part with a marginal increase in costs.
 
The U.K. pre-tax income was $36.4 million for the year ended June 30, 2009 compared to $22.7 million for the same period in the prior year or an increase of $13.7 million. On a constant currency basis the increase year-over-year was $22.8 million. In addition to the aforementioned increase in operating margins, the U.K. business benefited from the exercise of its in-the-money put options which are designated as cash flow hedges. Furthermore, the unrealized gain of its term loans which are not denominated in GBP and the revaluation of foreign currencies held in U.K. stores for its foreign currency exchange product contributed to the balance of the increase.
 
Balance Sheet Variations
 
June 30, 2010 compared to June 30, 2009
 
The Company’s cash balances increased from $209.6 million at June 30, 2009 to $291.3 million at June 30, 2010 primarily as the result of excess cash generated from the Company’s December 2009 refinancing activities.


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Loans receivable, net increased by $23.6 million to $138.3 million at June 30, 2010 from $114.7 million at June 30, 2009. Loans receivable, gross increased by $28.3 million and the related allowance for loan losses increased by $4.7 million. The U.K., Canadian and Poland business units showed increases in their loan receivable balances of $20.2 million, $4.2 million and $4.9 million, respectively. The significant increase in the U.K. receivable balance was primarily related to the Internet loan business as well as the recently acquired S&R business. The U.S. Retail business had a decrease of $1.1 million. In constant dollars, the allowance for loan losses increased by $5.7 million and increased to 11.0% of the outstanding principal balance at June 30, 2010 as compared to 9.6% at June 30, 2009. The following factors impacted this area:
 
  •  Continued improvements in U.S. collections and our actions, taken in an effort to decrease our risk exposure by reducing the amount that we are willing to loan to certain customer segments. The historical loss rates (expressed as a percentage of loan amounts originated for the last twelve months applied against the principal balance of outstanding loans) have continued to decline. The ratio of the allowance for loan losses related to U.S. short-term consumer loans decreased by 9.7% from 4.6% at June 30, 2009 compared to 4.1% at June 30, 2010.
 
  •  In constant currency, the Canadian ratio of allowance for loan losses as a percentage of loans outstanding has decreased from 3.3% at June 30, 2009 to 2.7% at June 30, 2010. The Loans receivable, net continues to show improvement with the loan loss reserve as a percentage of outstanding principle dropping from 2.9% at June 30, 2009 to 1.9% at June 30, 2010.
 
  •  In constant currency, the U.K.’s allowance for loan losses decreased from approximately 8.5% of outstanding principal at June 30, 2009 to 6.4% at June 30, 2010. A significant factor in this improvement is the increasing pawn receivable balances which carry a much lower loan loss reserve percentage.
 
  •  The impact of a larger loan portfolio in Poland, which carries a higher loan loss reserve percentage than our single payment CTP portfolio, impacted the overall loan loss reserve as a percentage of gross loans receivable.
 
Other receivables increased by $10.0 million from $7.3 million at June 30, 2009 to $17.3 million at June 30, 2010. The Company’s recent acquisitions accounted for $5.7 million of the increase. The remaining increase was primarily related to the timing of settlements with vendors associated with our money order business and foreign currency translation impacts.
 
Goodwill and other intangibles increased $154.7 million, from $454.3 million at June 30, 2009 to $609.0 million at June 30, 2010, due to $150.0 million of additional goodwill and intangibles associated with acquisitions during the current fiscal year and foreign currency translation impacts of approximately $7.9 million, partially offset by amortization of $3.2 million.
 
Debt issuance costs, net of accumulated amortization increased from $9.9 million at June 30, 2009 to $18.7 million at June 30, 2010 in connection with the Company’s refinancing activities in December 2009.
 
Accounts Payable increased $8.6 million from $36.3 million at June 30, 2009 to $44.9 million at June 30, 2010 due primarily to timing of settlements with vendors and an accrual of an earn-out payment related to the Express Finance acquisition.
 
Accrued expenses and other liabilities increased $22.0 million from $70.6 million at June 30, 2009 to $92.6 million at June 30, 2010 due primarily to a $10.9 million increase in accrued payroll, increases in accrued interest expense of $3.2 million and an increase of $2.9 million to legal settlement reserves. Foreign currency translation adjustments also accounted for approximately $3.2 million of the increase.
 
The fair value of derivatives increased from a liability position of $10.2 million at June 30, 2009 to a liability of $47.4 million as of June 30, 2010, a change of $37.2 million. The change in the fair value of these cross-currency interest rate swaps are a result of the change in the foreign currency exchange rates and interest rates related to the legacy tranche of 2006 Canadian term loans.


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Other long-term liabilities increased $27.1 million primarily due to accrued legal settlement reserves related to the Canadian provinces class action litigation.
 
Long-term debt increased by $194.9 million from $530.4 million at June 30, 2009 to $725.3 million at June 30, 2010 as the result of the Company’s refinancing activities in December 2009.
 
Changes in Financial Condition
 
On a constant currency basis, cash and cash equivalent balances and the revolving credit facilities balances fluctuate significantly as a result of seasonal, intra-month and day-to-day requirements for funding check cashing and other operating activities. For the year ended June 30, 2010, cash and cash equivalents increased $81.7 million which is net of a $9.6 million increase as a result of the effect of exchange rate changes on foreign cash and cash equivalents. However, as these foreign cash accounts are maintained in Canada and the U.K. in local currency, there is little, if any, actual diminution in value from changes in currency rates, and as a result, the cash balances are available on a local currency basis to fund the daily operations of the U.K. and Canadian business units.
 
Liquidity and Capital Resources
 
Our principal sources of cash have been from operations, borrowings under our credit facilities and issuance of debt securities. We anticipate that our primary uses of cash will be to provide working capital, finance capital expenditures, meet debt service requirements, fund company originated consumer loans, finance store expansion, finance acquisitions and finance the expansion of our products and services.
 
Net cash provided by operating activities was $80.8 million for fiscal 2008, $59.2 million in fiscal 2009 and $86.7 million for fiscal 2010. The increase in net cash provided by operations was primarily the result of strong operating results, the impact of foreign exchange rates on translated net income and timing differences in payments to third party vendors.
 
Net cash used in investing activities was $167.0 million in fiscal 2008, $42.0 million in fiscal 2009 and $184.4 million in fiscal 2010. Our investing activities primarily related to acquisitions, purchases of property and equipment for our stores and investments in technology. The actual amount of capital expenditures each year depends in part upon the number of new stores opened or acquired and the number of stores remodeled. For fiscal 2008, we made capital expenditures of $23.5 million and acquisitions of $143.4 million compared to capital expenditures of $15.7 million and acquisitions of $26.2 million in fiscal 2009. During fiscal 2010, we made capital expenditures of $29.4 million and acquisitions of $155.1 million. The actual amount of capital expenditures each year will depend in part upon the number of new stores opened or acquired and the number of stores remodeled.
 
Net cash provided by financing activities was $0.3 million for fiscal 2008 compared to net cash provided by financing activities of $2.7 million for fiscal 2009 and $169.8 million in fiscal 2010. The cash provided by financing activities during fiscal 2010 was primarily a result of $596.4 million in proceeds from the 10.375% Senior Notes due 2016, in part offset by a repayment of our term debt in the amount of $369.2 million, $32.0 million for the repurchase of 2.875% Senior Convertible Notes due 2027 and payment of debt issuance costs of $19.8 million. The cash provided by financing activities during fiscal 2009 was primarily a result of the proceeds from termination of the U.K. cross currency swaps of $14.4 million and $3.3 million proceeds from the exercise of stock options. This was partially offset by $7.4 million in debt payments of and $7.5 million for stock repurchased in fiscal 2009. The cash provided by financing activities during fiscal 2008 was primarily a result of the use of the overdraft facility in the United Kingdom in the amount of $5.3 million, proceeds from of the exercise of stock options of $1.1 million and $1.0 million due to the decrease of restricted cash. This was partially offset by scheduled principal payments on our legacy long term debt obligations which totaled $6.5 million.
 
Senior Secured Credit Facility  On December 23, 2009, we amended and restated our senior credit facility and repaid a substantial portion of our term indebtedness thereunder. Subsequently, in June 2010, we repaid all of the remaining outstanding legacy term indebtedness under our credit facility. Our revolving credit


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facility contains certain financial and other restrictive covenants, which among other things, requires us to achieve certain financial ratios, limits capital expenditures, restricts the magnitude of payment of dividends and obtain certain approvals if we want to increase borrowings. As of June 30, 2010, we are in compliance with all such covenants.
 
After giving effect to such amendments and prepayments, our senior credit facility is comprised of a $75.0 million revolving loan facility to which Dollar Financial Group, Inc, our U.S. subsidiary, would be the borrower, which we refer to as the U.S. Revolving Loan, and a CAD 28.5 million revolving loan facility, to which National Money Mart Company, our Canadian operating subsidiary would be the borrower, which we refer to as the Canadian Revolving Loan.
 
A portion of the U.S. Revolving Loan ($7.5 million) terminates on October 30, 2011, and the remainder ($67.5 million) will terminate on December 31, 2014. The portion of the U.S. Revolving Loan that expires on October 30, 2011 bears an interest rate of LIBOR (but not less than 2%) plus 375 basis points, subject to reductions as we reduce our leverage. The portion that expires on December 31, 2014 bears an interest rate of LIBOR (but not less than 2%) plus 500 basis points, subject to reductions as we reduce our leverage. The U.S. Revolving Loan may be subject to mandatory reduction and to mandatory prepayment, principally in an amount equal to 50% of excess cash flow (as defined in the credit agreement). Our borrowing capacity under the U.S. Revolving Loan is limited to the lesser of the total commitment of $75.0 million or 85% of certain domestic liquid assets plus $30.0 million. Up to $30.0 million may be used in connection with letters of credit. At June 30, 2010, our borrowing capacity under the U.S. Revolving Loan was $65.4 million. There was no indebtedness outstanding under the U.S. Revolving Loan as of June 30, 2010 and $13.6 million outstanding in letters of credit issued by Wells Fargo Bank, N.A. which guarantee the performance of certain of our contractual obligations.
 
A portion of the Canadian Revolving Loan (CAD 2.7 million) terminates on October 30, 2011, and the remainder (CAD 25.8 million) will terminate on December 31, 2014. The portion that expires on October 30, 2011 bears an interest rate of CDOR (but not less than 2%) plus 375 basis points, subject to reductions as we reduce our leverage. The portion that expires on December 31, 2014 bears an interest rate of CDOR (but not less than 2%) plus 500 basis points, subject to reductions as we reduce our leverage. The facility may be subject to mandatory reduction and mandatory prepayment, principally in an amount equal to 50% of excess cash flow (as defined in the credit agreement). Our borrowing capacity under the Canadian Revolving Loan is limited to the lesser of the total commitment of CAD 28.5 million or 85% of certain combined liquid assets of our Canadian and United Kingdom subsidiaries, National Money Mart Company and Dollar Financial U.K. Limited, and their respective subsidiaries. At June 30, 2010, the borrowing capacity was CAD 28.5 million. There was no outstanding indebtedness under the Canadian Revolving Loan at June 30, 2010.
 
United Kingdom Overdraft Facility  In the third quarter of fiscal 2008, our U.K subsidiary entered into an overdraft facility which provides for a commitment of up to GBP 5.0 million. There was no outstanding indebtedness under the United Kingdom facility at June 30, 2010. We have the right of offset under the overdraft facility, by which we net our cash bank accounts with our lender and the balance on the overdraft facility. Amounts outstanding under the United Kingdom overdraft facility bear interest at a rate of the Bank Base Rate (0.5% at June 30, 2010) plus 2.0%. Interest accrues on the net amount of the overdraft facility and the cash balance.
 
Long-Term Debt  As of June 30, 2010, our long term debt consisted of $596.7 million of 10.375% senior notes due 2016, which we refer to as the 2016 notes, issued by our Canadian subsidiary, National Money Mart Company, $38.3 million of our 2.875% convertible notes due 2027, which we refer to as the 2027 notes, $84.9 million of our 3.00% convertible notes due 2028, which we refer to as the 2028 notes and $5.4 million of term loan owed by the recently acquired pawn business by our U.K. subsidiary in the fourth quarter of fiscal 2010.
 
Through a series of privately negotiated transactions with certain holders of our 2027 notes in December 2009, pursuant to which such the holders exchanged an aggregate of $120.0 million principal amount of the 2027 notes held by such holders for an equal aggregate principal amount of our new 2028 notes. Holders have the right to convert the 2028 notes into cash and, if applicable, shares of our common


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stock upon the satisfaction of certain conditions. The initial conversion rate of the 2028 notes is 34.5352 per $1,000 principal amount of 2028 notes (equivalent to an initial conversion price of approximately $28.956 per share). The 2028 notes accrue interest at a rate of 3.00% per annum and mature on April 1, 2028.
 
In February 2010, we repurchased $35.2 million aggregate principal amount of our 2027 notes in privately negotiated transactions with three of the holders of the 2027 notes. The purchase price paid was 91% of the stated principal amount of the repurchased 2027 notes for an aggregate price of $32.0 million.
 
On December 23, 2009, our Canadian subsidiary, National Money Mart Company, sold pursuant to Rule 144A under the Securities Act of 1933, as amended, $600 million aggregate principal amount of the 2016 notes. The 2016 notes will mature on December 15, 2016.
 
Operating Leases.  Operating leases are scheduled payments on existing store and other administrative leases. These leases typically have initial terms of five years and may contain provisions for renewal options, additional rental charges based on revenue and payment of real estate taxes and common area charges.
 
We entered into the commitments described above and other contractual obligations in the ordinary course of business as a source of funds for asset growth and asset/liability management and to meet required capital needs. Our principal future obligations and commitments as of June 30, 2010, excluding periodic interest payments, include the following (in thousands):
 
                                         
          Less than
    1-3
    4-5
    After 5
 
    Total     1 Year     Years     Years     Years  
 
Revolving credit facilities
  $ 2,722     $ 2,722     $     $     $  
Long-term debt:
                                       
10.375% Senior Notes due 2016
    600,000                         600,000  
2.875% Senior Convertible Notes due 2027
    44,800                         44,800  
3.0% Senior Convertible Notes due 2028
    120,000                         120,000  
Other Notes Payable
    5,979       561       5,418              
Obligations under Canadian Class Action Settlement Agreements Payable in Cash
    32,283       25,211       7,072              
Operating lease obligations
    154,046       36,734       54,259       32,532       30,521  
                                         
Total contractual cash obligations
  $ 959,830     $ 65,228     $ 66,749     $ 32,532     $ 795,321  
                                         
 
We believe that, based on current levels of operations and anticipated improvements in operating results, cash flows from operations and borrowings available under our credit facilities will allow us to fund our liquidity and capital expenditure requirements for the foreseeable future, build de novo stores and effectuate various acquisitions and make payment of interest and principal on our indebtedness. This belief is based upon our historical growth rate and the anticipated benefits we expect from operating efficiencies. We also expect operating expenses to increase, although the rate of increase is expected to be less than the rate of revenue growth for existing stores. Furthermore, we do not believe that additional acquisitions or expansion are necessary to cover our fixed expenses, including debt service.
 
Impact of Inflation
 
We do not believe that inflation has a material impact on our earnings from operations.
 
Impact of Recent Accounting Pronouncements
 
There are no material recently issued accounting pronouncements that we have not yet adopted.


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Item 7A.   QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK
 
Generally
 
In the operations of our subsidiaries and the reporting of our consolidated financial results, we are affected by changes in interest rates and currency translation exchange rates. The principal risks of loss arising from adverse changes in market rates and prices to which we and our subsidiaries are exposed relate to:
 
  •  interest rates on revolving credit facilities; and
 
  •  foreign exchange rates generating translation gains and losses.
 
We and our subsidiaries have no market risk sensitive instruments entered into for trading purposes, as defined by U.S. generally accepted accounting principles or GAAP. Information contained in this section relates only to instruments entered into for purposes other than trading.
 
Interest Rate Risk
 
Our outstanding indebtedness, and related interest rate risk, is managed centrally by our finance department by implementing the financing strategies approved by our Board of Directors. Our revolving credit facilities carry variable rates of interest. With the repayment of its legacy variable rate term credit facilities during fiscal 2010 with the proceeds of a fixed rate bond issuance without termination of its Canadian cross currency swaps hedging the debt, we are exposed to adverse changes in interest rates through the swap that will likely have an impact on our future consolidated statement of financial position. See the section entitled “Cross Currency Interest Rate Swaps”.
 
Foreign Currency Exchange Rate Risk
 
Put Options
 
Operations in the United Kingdom and Canada have exposed us to shifts in currency valuations. From time to time, we may elect to purchase put options in order to protect certain earnings in the United Kingdom and Canada against the translational impact of foreign currency fluctuations. Out of the money put options may be purchased because they cost less than completely averting risk, and the maximum downside is limited to the difference between the strike price and exchange rate at the date of purchase and the price of the contracts. At June 30, 2010, we did not hold any put options. At times throughout the year we used purchased options designated as cash flow hedges to protect against certain of the foreign currency exchange rate risks inherent in our forecasted earnings denominated in currencies other than the U.S. dollar. These cash flow hedges have a duration of less than 12 months. For derivative instruments that are designated and qualify as cash flow hedges, the effective portions of the gain or loss on the derivative instrument are initially recorded in accumulated other comprehensive income as a separate component of stockholders’ equity and subsequently reclassified into earnings in the period during which the hedged transaction is recognized in earnings. The ineffective portion of the gain or loss is reported in other expense (income), net on the statement of operations. For options designated as hedges, hedge effectiveness is measured by comparing the cumulative change in the hedge contract with the cumulative change in the hedged item, both of which are based on forward rates. As of June 30, 2010, no amounts were excluded from the assessment of hedge effectiveness. There was no ineffectiveness from these cash flow hedges for fiscal 2010.
 
Canadian operations (exclusive of unrealized foreign exchange losses of $2.2 million, loss on extinguishment of debt of $3.6 million, litigation expense of $22.6 million, loss on derivatives not designated as hedges of $12.9 million and the loss on store closings of $0.9 million) accounted for approximately 56.7% of consolidated pre-tax earnings, adjusted for the items referred to above, for the twelve months ended June 30, 2010 and 93.3% of consolidated pre-tax earnings (exclusive of litigation expense of $57.5 million and the loss on store closings of $3.0 million) for the twelve months ended June 30, 2009. U.K. operations (exclusive of the loss on extinguishment of debt of $4.7 million and unrealized foreign exchange translation losses of $8.0 million) accounted for approximately 57.2% of consolidated pre-tax earnings for the twelve months ended June 30, 2010 and 43.9% of consolidated pre-tax earnings (exclusive of the unrealized foreign exchange translation gain of $5.5 million) for the twelve months ended June 30, 2009. U.S. operations (exclusive of the loss on extinguishment of debt of $1.2 million, litigation expense of $6.4 million and losses on store closings


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of $2.4 million) accounted for approximately 12.7% of consolidated pre-tax earnings for the twelve months ended June 30, 2010 and 37.2% of consolidated pre-tax earnings (exclusive of litigation expense of $0.4 million and losses on store closings of $7.2 million) for the twelve months ended June 30, 2009. As currency exchange rates change, translation of the financial results of the Canadian and U.K. operations into U.S. dollars will be impacted. Changes in exchange rates have resulted in cumulative translation adjustments increasing our net assets by $13.3 million. These gains and losses are included in other comprehensive income.
 
We estimate that a 10.0% change in foreign exchange rates by itself would have impacted reported pre-tax earnings from continuing operations (exclusive of losses on extinguishment of debt of $8.4 million, unrealized foreign exchange translation losses of $10.2 million, losses on derivatives not designated as hedges of $12.9 million, litigation expense of $22.6 million and losses on store closings of $0.9 million) by approximately $9.2 million for the twelve months ended June 30, 2010 and $9.7 million (exclusive of the unrealized foreign exchange translation gain of $5.5 million, litigation expense of $57.5 million and losses on store closings of $3.2 million) for the twelve months ended June 30, 2009. This impact represents 11.3% of our consolidated foreign pre-tax earnings for the twelve months ended June 30, 2010 and 13.7% of our consolidated foreign pre-tax earnings for the twelve months ended June 30, 2009. It should also be noted that a 10% change in the Canadian exchange rate would additionally impact reported pre-tax earnings from continuing operations by approximately $21.8 million for the year ended June 30, 2010 related to the translational effect of net Canadian liabilities denominated in a currency other than the Canadian Dollar.
 
Cross-Currency Interest Rate Swaps
 
In December 2006, we entered into cross-currency interest rate swaps to hedge against the changes in cash flows of our legacy U.K. and Canadian term loans denominated in a currency other than our foreign subsidiaries’ functional currency.
 
In December 2006, our U.K. subsidiary, Dollar Financial U.K. Limited, entered into a cross-currency interest rate swap with a notional amount of GBP 21.3 million that was set to mature in October 2012. Under the terms of this swap, Dollar Financial U.K. Limited paid GBP at a rate of 8.45% per annum and Dollar Financial U.K. Limited received a rate of the three-month EURIBOR plus 3.00% per annum on EUR 31.5 million. In December 2006, Dollar Financial U.K. Limited also entered into a cross-currency interest rate swap with a notional amount of GBP 20.4 million that was set to mature in October 2012. Under the terms of this cross-currency interest rate swap, we paid GBP at a rate of 8.36% per annum and we received a rate of the three-month LIBOR plus 3.00% per annum on US$40.0 million.
 
On December 23, 2009, the Company used a portion of the net proceeds of its $600 million Senior Note Offering to prepay $350 million of the $368.6 million outstanding term loans. As a result, the Company discontinued prospectively hedge accounting on its Canadian cross-currency swaps. In accordance with the provisions of FASB Codification Topic Derivatives and Hedging, we will continue to report the net gain or loss related to the discontinued cash flow hedge in other comprehensive income and will subsequently reclassify such amounts into earnings over the remaining original term of the derivative when the hedged forecasted transactions are recognized in earnings.
 
On a quarterly basis, the cross-currency interest rate swap agreements call for the exchange of 0.25% of the original notional amounts after giving effect to the $350 million prepayment. Upon maturity, these cross-currency interest rate swap agreements call for the exchange of the remaining notional amounts. Prior to December 23, 2009 these derivative contracts were designated as cash flow hedges for accounting purposes. Because these derivatives were designated as cash flow hedges, we recorded the effective portion of the after-tax gain or loss in other comprehensive income, which is subsequently reclassified to earnings in the same period that the hedged transactions affect earnings. Subsequent to December 23, 2009, the swaps are no longer designated as hedges therefore we record foreign exchange re-measurement gains and losses related to the term loans and also record the changes in fair value of the cross-currency swaps each period in loss/gain on derivatives not designated as hedges in our consolidated statements of operations. The aggregate fair market value of the cross-currency interest rate swaps at June 30, 2010 is a liability of $47.4 million and is included in fair value of derivatives on the balance sheet. During fiscal 2010 we recorded $12.9 million in earnings related to the ineffective portion of these cash flow hedges.


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On January 14, 2010, we entered into an amendment to the ISDA Master Agreement governing the outstanding cross-currency interest rate swap relating to a notional amount of CAD 183.6 million to which National Money Mart Company is a party to hedge its variable-rate Canadian term loans denominated in U.S. dollars. The amendment eliminates financial covenants and allows the underlying swap to remain outstanding (with a similar collateral package in place) in the event that we elect to terminate our revolving credit facility prior to the maturity of the swap in October 2012. On February 8, 2010, we entered into an amendment to the ISDA Master Agreement governing the outstanding cross-currency interest rate swap relating to a notional amount of CAD 145.3 million to which National Money Mart Company is a party to hedge its variable-rate Canadian term loans denominated in U.S. dollars. The amendment includes financial covenants identical to those in the Company’s amended credit facility and allows the underlying swap to remain outstanding (with a similar collateral package in place) in the event that we elect to terminate our revolving credit facility prior to the maturity of the swap in October 2012. We agreed to pay a higher rate on both of the interest rate swaps in order to secure these amendments, the impact of which resulted in a non-cash $9.2 million charge in the statement of operations.


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Item 8.   FINANCIAL STATEMENTS
 
MANAGEMENT’S REPORT ON
INTERNAL CONTROL OVER FINANCIAL REPORTING
 
Management of Dollar Financial Corp. (the “Company”) is responsible for establishing and maintaining adequate internal control over financial reporting and for the assessment of the effectiveness of internal control over financial reporting. As defined by the Securities and Exchange Commission, internal control over financial reporting is a process designed by, or under the supervision of, the Company’s principal executive and principal financial officers and effected by the Company’s Board of Directors, management and other personnel, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of the financial statements for external purposes in accordance with U.S. generally accepted accounting principles.
 
The Company’s internal control over financial reporting is supported by written policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the Company’s transactions and dispositions of the Company’s assets; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of the financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the Company are being made only in accordance with authorizations of the Company’s management and directors; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use or disposition of the Company’s assets that could have a material effect on the financial statements.
 
Because of its inherent limitation, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies and procedures may deteriorate.
 
In connection with the preparation of the Company’s annual consolidated financial statements, management has undertaken an assessment of the effectiveness of the Company’s internal control over financial reporting as of June 30, 2010, based on criteria established in Internal Control-Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (the COSO Framework). Management’s assessment included an evaluation of the design of the Company’s internal control over financial reporting and testing of the operational effectiveness of those controls.
 
Based on this assessment, management has concluded that as of June 30, 2010, the Company’s internal control over financial reporting was effective to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with U.S. generally accepted accounting principles. Ernst & Young LLP, our independent registered public accounting firm, which audited our financial statements included in this report, has audited the effectiveness of our internal control over financial reporting as of June 30, 2010. Their report is included herein.
 
     
/s/ Jeffrey A. Weiss
  /s/ Randy Underwood
     
Jeffrey A. Weiss
  Randy Underwood
Chief Executive Officer
  Executive Vice President and
August 31, 2010
  Chief Financial Officer
    August 31, 2010
     
/s/ William M. Athas
  /s/ Pete Sokolowski
     
William M. Athas
  Pete Sokolowski
Senior Vice President of Finance and
  Senior Vice President of Finance
Corporate Controller
  and Corporate Treasurer
August 31, 2010
  August 31, 2010


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REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM
 
The Board of Directors and Stockholders
Dollar Financial Corp.
 
We have audited Dollar Financial Corp.’s internal control over financial reporting as of June 30, 2010, based on criteria established in Internal Control — Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (the COSO criteria). Dollar Financial Corp.’s management is responsible for maintaining effective internal control over financial reporting, and for its assessment of the effectiveness of internal control over financial reporting included in the accompanying Management’s Report on Internal Control Over Financial Reporting. Our responsibility is to express an opinion on the company’s internal control over financial reporting based on our audit.
 
We conducted our audit in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material respects. Our audit included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, testing and evaluating the design and operating effectiveness of internal control based on the assessed risk, and performing such other procedures as we considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion.
 
A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements.
 
Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.
 
In our opinion, Dollar Financial Corp. maintained, in all material respects, effective internal control over financial reporting as of June 30, 2010, based on the COSO criteria.
 
We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the consolidated balance sheets of Dollar Financial Corp. as of June 30, 2010 and 2009, and the related consolidated statements of operations, shareholders’ equity, and cash flows for each of the three years in the period ended June 30, 2010 of Dollar Financial Corp. and our report dated August 31, 2010 expressed an unqualified opinion thereon.
 
/s/  Ernst & Young LLP
 
Philadelphia, Pennsylvania
August 31, 2010


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REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM
 
The Board of Directors and Stockholders
Dollar Financial Corp.
 
We have audited the accompanying consolidated balance sheets of Dollar Financial Corp. as of June 30, 2010 and 2009, and the related consolidated statements of operations, shareholders’ equity, and cash flows for each of the three years in the period ended June 30, 2010. These financial statements are the responsibility of the Company’s management. Our responsibility is to express an opinion on these financial statements based on our audits.
 
We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall financial statement presentation. We believe our audits provide a reasonable basis for our opinion.
 
In our opinion, the financial statements referred to above present fairly, in all material respects, the consolidated financial position of Dollar Financial Corp. at June 30, 2010 and 2009 and the consolidated results of its operations and its cash flows for each of the three years in the period ended June 30, 2010, in conformity with U.S. generally accepted accounting principles.
 
We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the effectiveness of Dollar Financial Corp.’s internal control over financial reporting as of June 30, 2010, based on criteria established in Internal Control — Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission and our report dated August 31, 2010 expressed an unqualified opinion thereon.
 
/s/  Ernst & Young LLP
 
Philadelphia, Pennsylvania
August 31, 2010


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DOLLAR FINANCIAL CORP.

CONSOLIDATED BALANCE SHEETS
(In thousands, except share and per share amounts)
 
                 
    June 30,
    June 30,
 
    2009     2010  
 
ASSETS
Current Assets
               
Cash and cash equivalents
  $ 209,602     $ 291,294  
Loans receivable, net:
               
Loans receivable
    126,826       155,158  
Less: Allowance for loan losses
    (12,132 )     (16,846 )
                 
Loans receivable, net
    114,694       138,312  
Loans in default, net of an allowance of $17,000 and $14,448
    6,436       7,260  
Other receivables
    7,299       17,263  
Prepaid expenses and other current assets
    22,794       25,766  
Current deferred tax asset, net of valuation allowance of $4,816 and $4,861
    39       978  
                 
Total current assets
    360,864       480,873  
Deferred tax asset, net of valuation allowance of $84,972 and $80,153
    27,062       22,585  
Property and equipment, net of accumulated depreciation of $99,803 and $117,169
    58,614       67,537  
Goodwill and other intangibles
    454,347       608,986  
Debt issuance costs, net of accumulated amortization of $6,815 and $3,510
    9,869       18,654  
Other
    10,709       15,986  
                 
Total Assets
  $ 921,465     $ 1,214,621  
                 
                 
 
LIABILITIES AND STOCKHOLDERS’ EQUITY
Current Liabilities
               
Accounts payable
  $ 36,298     $ 44,885  
Income taxes payable
    14,834       6,192  
Accrued expenses and other liabilities
    70,588       92,573  
Debt due within one year
    5,880       3,283  
Current deferred tax liability
    71       295  
                 
Total current liabilities
    127,671       147,228  
Fair value of derivatives
    10,223       47,381  
Long-term deferred tax liability
    18,876       24,046  
Long-term debt
    530,425       725,309  
Other non-current liabilities
    25,192       52,314  
Stockholders’ equity:
               
Common stock, $.001 par value: 55,500,000 shares authorized; 24,102,985 shares and 24,359,459 shares issued and outstanding at June 30, 2009 and June 30, 2010, respectively
    24       24  
Additional paid-in capital
    311,301       331,090  
Accumulated deficit
    (110,581 )     (115,480 )
Accumulated other comprehensive income
    8,018       2,686  
                 
Total Dollar Financial Corp. stockholders’ equity
    208,762       218,320  
Non-controlling interest
    316       23  
                 
Total stockholders’ equity
    209,078       218,343  
                 
Total Liabilities and Stockholders’ Equity
  $ 921,465     $ 1,214,621  
                 
                 
 
See notes to consolidated financial statements


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DOLLAR FINANCIAL CORP.
 
CONSOLIDATED STATEMENTS OF OPERATIONS
(In thousands except share and per share amounts)
 
                         
    Year Ended June 30,  
    2008     2009     2010  
 
Revenues:
                       
Check cashing
  $ 196,580     $ 164,598     $ 149,474  
Fees from consumer lending
    282,480       266,506       319,465  
Money transfer fees
    27,512       26,823       27,464  
Pawn service fees and sales
    12,116       13,794       19,899  
Other
    53,496       56,132       94,625  
                         
Total revenues
    572,184       527,853       610,927  
                         
Operating expenses:
                       
Salaries and benefits
    159,363       145,716       153,976  
Provision for loan losses
    58,458       52,136       45,876  
Occupancy
    43,018       41,812       43,280  
Depreciation
    13,663       13,075       14,334  
Returned checks, net and cash shortages
    20,360       16,021       9,038  
Maintenance and repairs
    11,962       11,836       11,867  
Advertising
    9,398       8,359       16,692  
Bank charges and armored carrier service
    13,494       13,357       13,892  
Other
    43,238       43,737       55,632  
                         
Total operating expenses
    372,954       346,049       364,587  
                         
Operating margin
    199,230       181,804       246,340  
                         
Corporate and other expenses:
                       
Corporate expenses
    70,859       68,217       86,824  
Other depreciation and amortization
    3,902       3,827       7,325  
Interest expense, net
    44,378       43,696       68,932  
Loss on extinguishment of debt
    97             9,531  
Unrealized foreign exchange (gain) loss
          (5,499 )     10,145  
Loss (gain) on derivatives not designated as hedges
    185       (45 )     12,948  
Provision for litigation settlements
    345       57,920       29,074  
Loss on store closings
    993       10,340       3,314  
Other (income) expense, net
    (908 )     (4,853 )     2,070  
                         
Income before income taxes
    79,379       8,201       16,177  
Income tax provision
    36,015       15,023       21,369  
                         
Net income (loss)
  $ 43,364     $ (6,822 )   $ (5,192 )
Less: Net loss attributable to non-controlling interests
                (293 )
                         
Net income (loss) attributable to Dollar Financial Corp. 
  $ 43,364     $ (6,822 )   $ (4,899 )
                         
Net income (loss) per share attributable to Dollar Financial Corp.:
                       
Basic
  $ 1.80     $ (0.28 )   $ (0.20 )
Diluted
  $ 1.77     $ (0.28 )   $ (0.20 )
Weighted average shares outstanding:
                       
Basic
    24,106,392       24,012,705       24,106,565  
Diluted
    24,563,229       24,012,705       24,106,565  
 
See accompanying notes.


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DOLLAR FINANCIAL CORP.
 
CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY
(In thousands, except share data)
 
                                                         
                                  Accumulated
       
                                  Other
       
    Common Stock
    Additional
          Non-
    Comprehensive
    Total
 
    Outstanding     Paid-in
    Accumulated
    Controlling
    (Loss)
    Stockholders’
 
    Shares     Amount     Capital     Deficit     Interest     Income     Equity  
 
Balance, June 30, 2007
    24,133,800     $ 24     $ 305,376     $ (147,123 )   $     $ 41,622     $ 199,899  
Comprehensive income (loss)
                                                       
Foreign currency translation
                                            302       302  
Cash Flow Hedges
                                            (7,870 )     (7,870 )
Net income
                            43,364                       43,364  
                                                         
Total comprehensive income
                                                    35,796  
Restricted stock grants
    53,108                                                  
Stock options exercised
    79,544               1,055                               1,055  
Vested portion of granted restricted stock and restricted stock units
                    923                               923  
Retirement of common stock
    (37,274 )                                                
Other stock compensation
                    1,759                               1,759  
                                                         
Balance, June 30, 2008
    24,229,178       24       309,113       (103,759 )           34,054       239,432  
                                                         
Comprehensive income (loss)
                                                       
Foreign currency translation
                                            (17,884 )     (17,884 )
Cash Flow Hedges
                                            (8,152 )     (8,152 )
Net loss
                            (6,822 )                     (6,822 )
                                                         
Total comprehensive loss
                                                    (32,858 )
Restricted stock grants
    180,655                                                  
Stock options exercised
    260,545               3,317                               3,317  
Vested portion of granted restricted stock and restricted stock units
                    3,626                               3,626  
Purchase and retirement of treasury shares
    (535,799 )             (7,492 )                             (7,492 )
Retirement of common stock
    (31,594 )                                                
Other stock compensation
                    2,737                               2,737  
Purchase of Optima, S.A. 
                                    316               316  
                                                         
Balance, June 30, 2009
    24,102,985       24       311,301       (110,581 )     316       8,018       209,078  
                                                         
Comprehensive income (loss)
                                                       
Foreign currency translation
                                            (7,753 )     (7,753 )
Cash Flow Hedges
                                            2,421       2,421  
Net loss
                            (4,899 )                     (4,899 )
                                                         
Total comprehensive loss
                                                    (10,231 )
Restricted stock grants
    231,084                                                  
Stock options exercised
    88,508               1,458                               1,458  
Vested portion of granted restricted stock and restricted stock units
                    2,843                               2,843  
Retirement of common stock
    (63,118 )                                                
Other stock compensation
                    2,971                               2,971  
Net loss attributable to non-controlling interest
                                    (293 )             (293 )
Debt Discount
                    32,897                               32,897  
Retirement of Debt Discount
                    (20,380 )                             (20,380 )
                                                         
Balance, June 30, 2010
    24,359,459       24       331,090       (115,480 )     23       2,686       218,343  
                                                         
 
See accompanying notes.


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DOLLAR FINANCIAL CORP.
 
CONSOLIDATED STATEMENTS OF CASH FLOWS
(In thousands)
 
                         
    Year Ended June 30,  
    2008     2009     2010  
 
Cash flows from operating activities:
                       
Net income (loss)
  $ 43,364     $ (6,822 )   $ (4,899 )
Adjustments to reconcile net income (loss) to net cash provided by operating activities:
                       
Depreciation and amortization
    20,624       19,912       25,027  
Loss on extinguishment of debt
    97             9,531  
Change in fair value of derivatives not desginated as hedges
                3,597  
Provision for loan losses
    58,458       52,136       45,876  
Non-cash stock compensation
    2,682       6,363       5,814  
Non-controlling interest
                (293 )
Losses on disposal of fixed assets
    518       3,232       1,242  
Unrealized foreign exchange (gain) loss
          (5,499 )     9,914  
Deferred tax provision (benefit)
    5,972       (10,549 )     651  
Accretion of debt discount and deferred issuance costs
    8,142       8,933       13,423  
Change in assets and liabilities (net of effect of acquisitions):
                       
Increase in loans and other receivables
    (76,478 )     (44,342 )     (66,738 )
Increase in prepaid expenses and other
    (9,943 )     (5,563 )     (3,611 )
Provision for litigation settlements
          49,219       24,603  
Increase (decrease) in accounts payable, accrued expenses and other liabilities
    27,320       (7,816 )     22,567  
                         
Net cash provided by operating activities
    80,756       59,204       86,704  
Cash flows from investing activities:
                       
Acquisitions, net of cash acquired
    (143,428 )     (26,219 )     (155,052 )
Additions to property and equipment
    (23,528 )     (15,735 )     (29,395 )
                         
Net cash used in investing activities
    (166,956 )     (41,954 )     (184,447 )
Cash flows from financing activities:
                       
Decrease in restricted cash
    1,014              
Proceeds from issuance of 10.375% Senior Notes
                596,388  
Proceeds from termination of cross currency swaps
          14,353        
Proceeds from the exercise of stock options
    1,055       3,317       1,458  
Repurchase of common stock
          (7,492 )      
Repayment of term loan notes
                (369,241 )
Other debt payments
    (4,391 )     (3,619 )     (6,992 )
Repayment of 9.75% Senior Notes due 2011
    (2,179 )            
Repurchase of 2.875% Senior Convertible Notes due 2027
                (32,032 )
Net increase (decrease) in revolving credit facilities
    5,243       (3,762 )      
Payment of debt issuance costs
    (454 )     (128 )     (19,790 )
                         
Net cash provided by financing activities
    288       2,669       169,791  
Effect of exchange rate changes on cash and cash equivalents
    4,681       (20,031 )     9,644  
                         
Net (decrease) increase in cash and cash equivalents
    (81,231 )     (112 )     81,692  
Cash and cash equivalents at beginning of period
    290,945       209,714       209,602  
                         
Cash and cash equivalents at end of period
  $ 209,714     $ 209,602     $ 291,294  
                         
Supplemental disclosures of cash flow information:
                       
Interest paid
  $ 37,843     $ 32,946     $ 48,349  
Income taxes paid
  $ 29,241     $ 25,788     $ 22,852  
 
See accompanying notes.


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DOLLAR FINANCIAL CORP.
 
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
 
1.   Organization and Business
 
The accompanying consolidated financial statements are those of Dollar Financial Corp. and its wholly-owned subsidiaries (collectively, the “Company”). Dollar Financial Corp. is the parent company of Dollar Financial Group, Inc. (“OPCO”). The activities of Dollar Financial Corp. consist primarily of its investment in OPCO. Dollar Financial Corp. has no employees or operating activities.
 
Dollar Financial Corp. is a Delaware corporation incorporated in April 1990 as DFG Holdings, Inc. The Company operates a store network through OPCO. The Company, through its subsidiaries, provides retail financial services to the general public through a network of 1,180 locations (of which 1,058 are company owned) operating principally as Money Mart®, The Money Shop, Loan Mart®, Insta-Cheques® and The Check Cashing Store in 17 states, Canada, the United Kingdom and the Republic of Ireland. This network includes 1,173 locations (including 1,058 company-owned) in 15 states, Canada, the United Kingdom and the Republic of Ireland offering financial services including check cashing, single-payment consumer loans, sale of money orders, money transfer services, foreign currency exchange and various other related services. The Company also provides financial services to the general public in Poland through in-home servicing. The Company’s network also includes a U.K. and Canadian Internet-based consumer lending business as well as a U.K. based merchant cash advance business that primarily provides working capital to small retail businesses by providing cash advances against a future receivable calculated as a percentage of future credit card receipts.
 
Through Dealers’ Financial Services, LLC and its wholly owned subsidiary, Dealers’ Financial Services Reinsurance Ltd. (together, “DFS”), the Company provides fee based services to enlisted military personnel seeking to purchase new and used vehicles who make applications for auto loans that are funded and serviced under an exclusive agreement with a major third-party national bank based in the United States.
 
The Company’s common stock trades on the NASDAQ Global Select Market under the symbol “DLLR”.
 
2.   Summary of Significant Accounting Policies
 
Use of Estimates
 
The preparation of financial statements in conformity with U.S. generally accepted accounting principles requires management to make estimates and assumptions that affect the amounts reported in the consolidated financial statements and accompanying notes. On an ongoing basis, management evaluates its estimates and judgments, including those related to revenue recognition, loss reserves, valuation allowance for income taxes, litigation reserves and impairment assessment of goodwill and other intangible assets and litigation reserves. Management bases its estimates on historical experience and various other assumptions that are believed to be reasonable under the circumstances, the results of which form the basis for making judgments about the carrying values of assets and liabilities. Actual results may differ from these estimates.
 
Principles of Consolidation
 
The accompanying consolidated financial statements include the accounts of the Company. All significant intercompany accounts and transactions have been eliminated in consolidation.
 
Reclassifications
 
Certain prior year amounts have been reclassified to conform to current year presentation. These reclassifications have no effect on net income or stockholders’ equity.


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DOLLAR FINANCIAL CORP.
 
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (Continued)
 
2.   Summary of Significant Accounting Policies (continued)
 
Revenue Recognition
 
With respect to company-operated stores, revenues from the Company’s check cashing, money order sales, money transfer and other miscellaneous services reported in other revenues on its statement of operations are all recognized when the transactions are completed at the point-of-sale in the store.
 
With respect to the Company’s franchised locations, the Company recognizes initial franchise fees upon fulfillment of all significant obligations to the franchisee. Royalties from franchisees are recognized as earned. The Company’s standard franchise agreement grants to the franchisee the right to develop and operate a store and use the associated trade names, trademarks, and service marks within the standards and guidelines established by the Company. As part of the franchise agreement, the Company provides certain pre-opening assistance and after the franchised location has opened, the Company also provides updates to the software, samples of certain advertising and promotional materials and other post-opening assistance.
 
For single-payment consumer loans that the Company makes directly (company-funded loans), which have terms ranging from 1 to 45 days, revenues are recognized using the interest method. Loan origination fees are recognized as an adjustment to the yield on the related loan. The Company’s reserve policy regarding these loans is summarized below in “Company-Funded Consumer Loan Loss Reserves Policy.”
 
Secured pawn loans are offered at most of our retail financial services locations in the United Kingdom. We also operate two traditional pawn shops in Edinburgh and Glasgow, Scotland, and three pawn shops in London, England specializing in high value gold jewelry, watches and diamonds. Pawn loans are short-term in nature and are secured by the customer’s personal property (“pledge”). At the time of pledge, the loan is recorded and interest and fees are accrued for over the life of the loan. If the loan is not repaid, the collateral is deemed forfeited and the pawned item will go up for auction. If the item is sold, proceeds are used to recover the loan value, interest accrued and fees. Excess funds received from the sale are repaid to the customer. As with our single-payment consumer loans, revenues are recognized using the interest rate method and loan origination fees are recognized as an adjustment to the yield on the related loan.
 
DFS fee income associated with originated loan contracts is recognized as revenue by the Company concurrent with the funding of loans by the lending financial institution. The Company also earns additional fee income from sales of service agreement and guaranteed asset protection (“GAP”) insurance contracts. DFS may be charged back (“chargebacks”) for service agreement and GAP fees in the event contracts are prepaid, defaulted or terminated. Service agreement and GAP contract fees are recorded at the time the contracts are sold and a reserve for future chargebacks is established based on historical operating results and the termination provisions of the applicable contracts. Service warranty and GAP contract fees, net of estimated chargebacks, are included in Other Revenues in the accompanying consolidated statements of operations.
 
Cash and Cash Equivalents
 
Cash includes cash in stores and demand deposits with financial institutions. Cash equivalents are defined as short-term, highly liquid investments both readily convertible to known amounts of cash and so near maturity that there is insignificant risk of changes in value because of changes in interest rates.
 
Loans Receivable, Net
 
Unsecured short-term and longer-term installment loans that the Company originates on its own behalf are reflected on the balance sheet in loans receivable, net. Loans receivable, net are reported net of a reserve related to consumer lending as described below in the company-funded consumer loan loss reserves policy.


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DOLLAR FINANCIAL CORP.
 
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (Continued)
 
2.   Summary of Significant Accounting Policies (continued)
 
Loans in Default
 
Loans in default consist of short-term consumer loans originated by the Company which are in default status. An allowance for the defaulted loans receivable is established and is included in the loan loss provisions in the period that the loan is placed in default status. The reserve is reviewed monthly and any additional provision to the loan loss reserve as a result of historical loan performance, current and expected collection patterns and current economic trends is included with the Company’s loan loss provisions. If the loans remain in a defaulted status for an extended period of time, an allowance for the entire amount of the loan is recorded and the receivable is ultimately charged off.
 
Other receivables
 
Other receivables consist primarily of franchise and other third-party receivables.
 
Property and Equipment
 
Property and equipment are carried at cost less accumulated depreciation. Depreciation is computed using the straight-line method over the estimated useful lives of the assets, which vary from three to five years. Leasehold improvements are amortized using the straight-line method over the shorter of the lease term (including renewal options that are reasonably assured) or the estimated useful life of the related asset.
 
Goodwill and Other Intangible Assets
 
Goodwill is the excess of cost over the fair value of the net assets of the business acquired. In accordance with ASC 350, (formerly, Statement of Financial Accounting Standards No. 142, “Goodwill and Other Intangible Assets,”) goodwill is assigned to reporting units, which the Company has determined to be its reportable operating segments of United States Retail, Canada, the United Kingdom, DFS and Poland (which is reported in Other). The Company also has a corporate reporting unit which consists of costs related to corporate management, oversight and infrastructure, investor relations and other governance activities. Because of the limited activities of the corporate reporting unit, no goodwill has been assigned. Goodwill is assigned to the reporting unit that benefits from the synergies arising from each particular business combination. The determination of the operating segments being equivalent to the reporting units for goodwill allocation purposes is based upon our overall approach to managing our business along operating segment lines, and the consistency of the operations within each operating segment. Goodwill is evaluated for impairment on an annual basis on June 30 or between annual tests if events occur or circumstances change that would more likely than not reduce the fair value of a reporting unit below its carrying amount. To accomplish this, the Company is required to determine the carrying value of each reporting unit by assigning the assets and liabilities, including the existing goodwill and intangible assets, to those reporting units. The Company is then required to determine the fair value of each reporting unit and compare it to the carrying amount of the reporting unit. To the extent the carrying amount of a reporting unit exceeds the fair value of the reporting unit, the Company is required to perform a second step to the impairment test, as this is an indication that the reporting unit goodwill may be impaired. If, after the second step of testing, the carrying amount of a reporting unit exceeds the fair value of the individual tangible and identifiable intangible assets, an impairment loss is recognized in an amount equal to the excess of the implied fair value of the reporting unit’s goodwill over its carrying value.
 
Indefinite-lived intangible assets consist of reacquired franchise rights and DFS’ MILES program, which are deemed to have an indefinite useful life and are not amortized. Non-amortizable intangibles with indefinite lives are tested for impairment annually as of December 31, or whenever events or changes in business


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DOLLAR FINANCIAL CORP.
 
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (Continued)
 
2.   Summary of Significant Accounting Policies (continued)
 

Goodwill and Other Intangible Assets (continued)
 
circumstances indicate that an asset may be impaired. If the estimated fair value is less than the carrying amount of the intangible assets with indefinite lives, then an impairment charge would be recognized to reduce the asset to its estimated fair value.
 
The Company considers the goodwill impairment and indefinite intangible impairment process to be one of the critical accounting estimates used in the preparation of its consolidated financial statements. The Company estimates the fair value of its reporting units using a discounted cash flow analysis. This analysis requires the Company to make various judgmental assumptions about revenues, operating margins, growth rates, and discount rates. These assumptions are based on the Company’s budgets, business plans, economic projections, anticipated future cash flows and marketplace data. Assumptions are also made for perpetual growth rates for periods beyond the Company’s long-term business plan period. The Company performs its goodwill impairment test annually as of June 30, and its reacquired franchise rights impairment test annually as of December 31. At the date of its last evaluations, there was no impairment of goodwill or reacquired franchise rights. However, the Company may be required to evaluate the recoverability of goodwill and other intangible assets prior to the required annual assessment if it experiences a significant disruption to its business, unexpected significant declines in its operating results, divestiture of a significant component of its business, a sustained decline in market capitalization, particularly if it falls below the Company’s book value, or a significant change to the regulatory environment in which the Company operate. While the Company believes that it has made reasonable estimates and assumptions to calculate the fair value of goodwill and indefinite-lived intangible assets, it is possible a material change could occur, including if actual experience differs from the assumptions and considerations used in the Company’s analyses. These differences could have a material adverse impact on the consolidated results of operations, and cause the Company to perform the second step impairment test, which could result in a material impairment of the Company’s goodwill. The Company will continue to monitor its actual cash flows and other factors that may trigger a future impairment in the light of the continuing global downturn.
 
Debt Issuance Costs
 
Debt issuance costs are amortized using the effective yield method over the remaining term of the related debt (see Note 7).
 
Operating Expenses
 
The direct costs incurred in operating the Company’s business have been classified as operating expenses. Operating expenses include salaries and benefits of store and regional employees, provisions for loan losses, rent and other occupancy costs, depreciation of property and equipment used to operate our business, bank charges, armored carrier services, returned checks, net and cash shortages, advertising, maintenance and repairs and other costs incurred by the stores. Excluded from operating expenses are the corporate expenses of the Company, which include salaries and benefits of corporate employees, professional fees and travel costs.
 
Company-Funded Consumer Loan Loss Reserves Policy
 
The Company maintains a loan loss reserve for anticipated losses for consumer loans that the Company directly originates. To estimate the appropriate level of loan loss reserves, the Company considers known relevant internal and external factors that affect loan collectability, including the amount of outstanding loans owed to the Company, historical loans charged off, current collection patterns and current economic trends. The Company’s current loan loss reserve is based on its net charge-offs, typically expressed as a percentage of loan amounts originated for the last twelve months applied against the principal balance of outstanding loans


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DOLLAR FINANCIAL CORP.
 
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (Continued)
 
2.   Summary of Significant Accounting Policies (continued)
 

Company-Funded Consumer Loan Loss Reserves Policy (continued)
 
that the Company makes directly. As these conditions change, the Company may need to make additional allowances in future periods.
 
Generally, when a loan is originated, the customer receives the cash proceeds in exchange for a post-dated check or a written authorization to initiate a charge to the customer’s bank account on the stated maturity date of the loan. If the check or the debit to the customer’s account is returned from the bank unpaid, the loan is placed in default status and an allowance for this defaulted loan receivable is established and is included in loan loss provision expense in the period that the loan is placed in default status. This reserve is reviewed monthly and any additional provision to the loan loss reserve as a result of historical loan performance, current collection patterns and current economic trends is included in loan loss provision expense. If a loan remains in defaulted status for an extended period of time, an allowance for the entire amount of the loan is recorded and the receivable is ultimately charged off.
 
Check Cashing Returned Item Policy
 
The Company charges operating expense for losses on returned checks during the period in which such checks are returned. Recoveries on returned checks are credited to operating expense in the period during which recovery is made. This direct method for recording returned check losses and recoveries eliminates the need for an allowance for returned checks.
 
Income Taxes
 
As part of the process of preparing the consolidated financial statements, the Company is required to estimate our income taxes in each of the jurisdictions in which it operates. This process involves estimating the actual current tax liability together with assessing temporary differences resulting from differing treatment of items for tax and accounting purposes. These differences result in deferred tax assets and liabilities which are included within our consolidated balance sheet. An assessment is then made of the likelihood that the deferred tax assets will be recovered from future taxable income, and to the extent we believe that recovery is not likely, the Company establishes a valuation allowance. The Company intends to reinvest our foreign earnings and a result, they do not provide a deferred tax liability on foreign earnings.
 
The Company accounts for uncertainty in income taxes pursuant to Financial Accounting Standards Board (the “FASB”) Accounting Codification Statement (“ASC”) 740, Income Taxes (“ASC 740”). The Company recognizes the tax benefit from an uncertain tax position only if it is more likely than not the tax position will be sustained on examination by the taxing authorities, based on the technical merits of the position. The tax benefits recognized in the financial statements from such positions are then measured based on the largest benefit that has a greater than 50% likelihood of being realized upon settlement. Interest and penalties related to uncertain tax positions, if applicable, are recognized in the income tax provision.
 
Advertising Costs
 
The Company expenses advertising costs as incurred. Advertising costs charged to expense were $9.4 million, $8.4 million and $16.7 million for the three years ended June 30, 2008, 2009 and 2010, respectively.
 
Fair Value of Financial Instruments
 
The fair value of the Company’s 2.875% Senior Convertible Notes due 2027 issued by Dollar Financial Corp. (the “2027 Notes”), the 3.00% Senior Convertible Notes due 2028 (the “2028 Notes”) and the


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DOLLAR FINANCIAL CORP.
 
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (Continued)
 
2.   Summary of Significant Accounting Policies (continued)
 

Fair Value of Financial Instruments (continued)
 
103/8% Senior Notes due 2016 issued by the Company’s Canadian subsidiary, National Money Mart Company (the “2016 Notes”), are based on broker quotations.
 
The total fair value of the 2027 Notes and the 2028 Notes were approximately $40.0 million and $143.5 million, respectively, at June 30, 2010. These fair values relate to the face value of the 2027 Notes and the 2028 Notes, and not the carrying value recorded on the Company’s balance sheet. The fair value of the 2016 Notes was approximately $609.0 million at June 30, 2010.
 
The Company’s financial instruments consist of cash and cash equivalents, derivatives, loan and other consumer lending receivables, which are short-term in nature and their fair value approximates their carrying value net of allowance for loan loss.
 
Derivative Instruments and Hedging Activities
 
The Derivative and Hedging Topic of the FASB Codification requires companies to provide users of financial statements with an enhanced understanding of: (a) how and why an entity uses derivative instruments, (b) how derivative instruments and related hedged items are accounted for, and (c) how derivative instruments and related hedged items affect an entity’s financial position, financial performance, and cash flows. This Topic also requires qualitative disclosures about objectives and strategies for using derivatives, quantitative disclosures about the fair value of and gains and losses on derivative instruments, and disclosures about credit-risk-related contingent features in derivative instruments.
 
As required by the Derivative and Hedging Topic of the FASB Codification, we record all derivatives on the balance sheet at fair value. The accounting for changes in the fair value of derivatives depends on the intended use of the derivative, whether we have elected to designate a derivative in a hedging relationship and apply hedge accounting and whether the hedging relationship has satisfied the criteria necessary to apply hedge accounting. Derivatives designated and qualifying as a hedge of the exposure to changes in the fair value of an asset, liability, or firm commitment attributable to a particular risk, such as interest rate risk, are considered fair value hedges. Derivatives designated and qualifying as a hedge of the exposure to variability in expected future cash flows, or other types of forecasted transactions, are considered cash flow hedges. Derivatives may also be designated as hedges of the foreign currency exposure of a net investment in a foreign operation. Hedge accounting generally provides for the matching of the timing of gain or loss recognition on the hedging instrument with the recognition of the changes in the fair value of the hedged asset or liability that are attributable to the hedged risk in a fair value hedge or the earnings effect of the hedged forecasted transactions in a cash flow hedge. We may enter into derivative contracts that are intended to economically hedge certain of our risks, even though hedge accounting does not apply or we elect not to apply hedge accounting.
 
Put Options
 
Operations in the United Kingdom and Canada expose the Company to shifts in currency valuations. From time to time, the Company purchases put options in order to protect aspects of the Company’s operations in the United Kingdom and Canada against foreign currency fluctuations. Out of the money put options are generally used because they cost less than completely averting risk using at the money put options, and the maximum loss is limited to the purchase price of the contracts. The Company has designated the purchased put options as cash flow hedges of the foreign exchange risk associated with the forecasted purchases of foreign-currency-denominated investment securities. These cash flow hedges have maturities of less than twelve months. For derivative instruments that are designated and qualify as cash flow hedges, the effective portions of the gain or loss on the derivative instrument are initially recorded in accumulated other


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DOLLAR FINANCIAL CORP.
 
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (Continued)
 
2.   Summary of Significant Accounting Policies (continued)
 

Derivative Instruments and Hedging Activities (continued)
 
comprehensive income as a separate component of stockholders’ equity and are subsequently reclassified into earnings in the period during which the hedged transaction is recognized in earnings. Any ineffective portion of the gain or loss is reported in other income/expense on the statement of operations. For options designated as hedges, hedge effectiveness is measured by comparing the cumulative change in the hedge contract with the cumulative change in the hedged forecasted transactions, both of which are based on forward rates.
 
Cross-Currency Interest Rate Swaps
 
From time to time, the Company enters into cross-currency interest rate swaps to protect against changes in cash flows attributable to changes in both the benchmark interest rate and foreign exchange rates on its foreign denominated variable rate term loan borrowing. In the past, the Company designated derivative contracts as cash flow hedges for accounting purposes. The Company recorded foreign exchange re-measurement gains and losses related to the term loans and also records the changes in fair value of the cross-currency swaps each period in loss/gain on derivatives not designated as hedges in the Company’s consolidated statements of operations. Because these derivatives were designated as cash flow hedges, the Company recorded the effective portion of the after-tax gain or loss in other comprehensive income, which was subsequently reclassified to earnings in the same period that the hedged transactions affect earnings.
 
At such time that the derivatives no longer met the requirements of hedge accounting and to the extent that third party debt remained outstanding, the Company concluded that the original hedged transactions were still probable of occurring. Therefore, in accordance with the Derivatives and Hedging Topic of the FASB Codification, the Company continued to report the net gain or loss related to the discontinued cash flow hedges in other accumulated comprehensive income and is subsequently reclassifying such amounts into earnings over the remaining original term of the derivative as the hedged forecasted transactions are recognized in earnings.
 
Foreign Currency Translation and Transactions
 
The Company operates financial service outlets in Canada, the United Kingdom and Poland. The financial statements of these foreign businesses have been translated into U.S. dollars in accordance with U.S. generally accepted accounting principles. All balance sheet accounts are translated at the current exchange rate at each period end and income statement items are translated at the average exchange rate for the period; resulting translation adjustments are made directly to a separate component of stockholders’ equity. Gains or losses resulting from foreign currency transactions including the revaluation of non-functional denominated debt are included in other expense (income), net.
 
Earnings per Share
 
Basic earnings per share are computed by dividing net income/loss by the weighted average number of shares of common stock outstanding. Diluted earnings per share are computed by dividing net income/loss by the weighted average number of shares of common stock outstanding, after adjusting for the dilutive effect of


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DOLLAR FINANCIAL CORP.
 
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (Continued)
 
2.   Summary of Significant Accounting Policies (continued)
 

Earnings per Share (continued)
 
stock options. The following table presents the reconciliation of the numerator and denominator used in the calculation of basic and diluted earnings per share (in thousands):
 
                         
    Year Ended June 30,  
    2008     2009     2010  
 
Net income (loss) attributable to Dollar Financial Corp. 
  $ 43,364     $ (6,822 )   $ (4,899 )
Reconciliation of denominator:
                       
Weighted average number of common shares outstanding — basic(1)
    24,106       24,013       24,107  
Effect of dilutive stock options(2)
    429              
Effect of unvested restricted stock and restricted stock unit grants(2)
    28              
                         
Weighted average number of shares of common stock outstanding — diluted
    24,563       24,013       24,107  
                         
 
 
(1) Excludes 52, 105 and 101 shares of unvested restricted stock which are included in total outstanding shares of common stock as of June 30, 2008, 2009 and 2010, respectively. The dilutive effect of restricted stock is included in the calculation of diluted earnings per share using the treasury stock method.
 
(2) The effect of dilutive stock options was determined under the treasury stock method. Due to the net losses during fiscal 2009 and fiscal 2010, the effect of the dilutive options and unvested shares of restricted stock and restricted stock unit grants were considered to be anti-dilutive, and therefore were not included in the calculation of diluted earnings per share.
 
Recent Accounting Pronouncements
 
In December 2007, the Financial Accounting Standards Board (the “FASB”) issued Accounting Codification Statement (“ASC”) 805-10 (formerly SFAS 141R), Business Combinations. This Statement applies to all transactions or other events in which an entity obtains control of one or more businesses, including those combinations achieved without the transfer of consideration. This Statement retains the fundamental requirements that the acquisition method of accounting be used for all business combinations. This Statement expands the scope to include all business combinations and requires an acquirer to recognize the assets acquired, the liabilities assumed, and any non-controlling interest in the acquiree at their fair values as of the acquisition date. Additionally, the Statement changes the way entities account for business combinations achieved in stages by requiring the identifiable assets and liabilities to be measured at their full fair values. The Company adopted the provisions of this Statement on July 1, 2009.
 
In December 2007, the FASB issued ASC 810-10 (formerly SFAS 160), Non-controlling Interests in Consolidated Financial Statements. This Statement establishes accounting and reporting standards for the non-controlling interest in a subsidiary and for the deconsolidation of a subsidiary. It clarifies that a non-controlling interest in a subsidiary is an ownership interest in the consolidated entity that should be reported as equity in the consolidated financial statements. Additionally, this Statement requires that consolidated net income include the amounts attributable to both the parent and the non-controlling interest. The Company adopted the provisions of this Statement on July 1, 2009. As a result of the adoption of this standard, the Company restated all periods presented to retroactively give effect to this change.
 
In May 2008, the FASB issued ASC 470-20 (formerly FSP APB 14-1), Accounting for Convertible Debt Instruments That May Be Settled Upon Conversion (Including Partial Cash Settlement). The Statement requires


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