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FORM 10-Q

SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549

QUARTERLY REPORT
Pursuant to Section 13 OR 15(d) of the Securities Exchange Act of 1934

For the quarterly period ended September 30, 2003
Commission file number 0-11716

======================================================
[LOGO]
COMMUNITY BANK SYSTEM, INC.
(Exact name of registrant as specified in its charter)
======================================================

New York Stock Exchange
(Name of Each Exchange on Which Registered)

Delaware 16-1213679
(State or other jurisdiction of incorporation) (I.R.S. Employer
Identification No.)

5790 Widewaters Parkway, DeWitt, New York 13214-1883
(Address of principal executive offices) (Zip Code)

(315) 445-2282
(Registrant's telephone number, including area code)

Indicate by check mark whether the registrant (1) has filed all reports required
to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during
the preceding 12 months (or for such shorter periods that the registrant was
required to file such reports), and (2) has been subject to such filing
requirements for the past 90 days. |X| Yes |_| No

Indicate by check mark whether the registrant is an accelerated filer (as
defined in Rule 12-b-2 of the Act). |X| Yes |_| No

Indicate the number of shares outstanding of each of the issuer's classes of
common stock, as of the latest practical date.

Common Stock, No par value - 12,995,117 shares outstanding as
of November 10, 2003



TABLE OF CONTENTS

Page
----

Part I. Financial Information

Item 1. Financial Statements (Unaudited)

Consolidated Statements of Condition
September 30, 2003 and December 31, 2002 ............................. 3

Consolidated Statements of Income
Three and nine months ended September 30, 2003 and 2002 .............. 4

Consolidated Statement of Shareholders' Equity
Nine months ended September 30, 2003 ................................. 5

Consolidated Statements of Comprehensive Income
Nine months ended September 30, 2003 and 2002 ........................ 6

Consolidated Statements of Cash Flows
Nine months ended September 30, 2003 and 2002 ........................ 7

Notes to Consolidated Financial Statements
September 30, 2003 ................................................... 8

Item 2. Management's Discussion and Analysis of Financial Condition and
Results of Operations ............................................. 14

Item 3. Quantitative and Qualitative Disclosure about Market Risk ......... 29

Item 4. Controls and Procedures ........................................... 30

Part II. Other Information

Item 1. Legal Proceedings ................................................. 31

Item 2. Changes in Securities ............................................. 31

Item 3. Defaults upon Senior Securities ................................... 31

Item 4. Submission of Matters to a Vote of Securities Holders ............. 31

Item 5. Other Information ................................................. 31

Item 6. Exhibits and Reports on Form 8-K .................................. 31


2


Part 1. Financial Information
Item 1. Financial Statements

COMMUNITY BANK SYSTEM, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF CONDITION (Unaudited)
(In Thousands, Except Share Data)



September 30, December 31,
2003 2002
---------------------------------

Assets
Cash and due from banks $ 117,190 $ 113,531

Held-to-maturity investment securities 135,216 7,412
Available-for-sale investment securities 1,153,943 1,276,153
-------------------------------
Total investment securities (fair value of $1,290,321 and $1,283,819) 1,289,159 1,283,565

Loans 1,924,253 1,806,905
Allowance for loan losses 27,117 26,331
-------------------------------
Net loans 1,897,136 1,780,574

Premises and equipment, net 57,295 56,997
Accrued interest receivable 22,243 22,772

Core deposit intangibles, net 27,307 30,769
Goodwill, net 110,031 104,059
Other intangibles, net 2,704 0
-------------------------------
Intangible assets, net 140,042 134,828

Other assets 42,150 41,937
-------------------------------
Total Assets $ 3,565,215 $ 3,434,204
===============================

Liabilities and Shareholders' Equity
Liabilities:
Non-interest bearing deposits $ 477,660 $ 439,075
Interest bearing deposits 2,075,690 2,066,281
-------------------------------
Total deposits 2,553,350 2,505,356

Federal funds purchased 45,000 33,000
Borrowings 488,630 430,241
Trust preferred securities 76,917 77,375
Accrued interest and other liabilities 59,556 63,194
-------------------------------
Total liabilities 3,223,453 3,109,166
-------------------------------

Commitment and contingencies

Shareholders' equity:
Common stock no par $1.00 stated value for 2003 and 2002;
20,000,000 share authorized; 13,168,642 and 12,978,554 shares
Issued, respectively 13,169 12,979
Additional paid-in capital 83,102 79,058
Retained earnings 214,486 194,483
Accumulated other comprehensive income 39,582 38,551
Treasury stock, at cost (208,150 shares for 2003) (8,490) 0
Employee stock plan - unearned (87) (33)
-------------------------------
Total shareholders' equity 341,762 325,038
-------------------------------

Total Liabilities and Shareholders' Equity $ 3,565,215 $ 3,434,204
===============================


The accompanying notes are an integral part of the consolidated financial
statements.


3


COMMUNITY BANK SYSTEM, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF INCOME (Unaudited)
(In Thousands, Except Per-Share Data)



Three Months Ended Nine Months Ended
September 30, September 30,
-------------------------------------------------
2003 2002 2003 2002
-------------------------------------------------

Interest income:
Interest and fees on loans $ 30,883 $32,816 $ 93,084 $ 97,952
Interest and dividends on investments 11,074 14,169 34,685 43,175
Interest and dividends on nontaxable investments 4,653 4,531 14,006 12,389
-------------------------------------------------
Total interest income 46,610 51,516 141,775 153,516
-------------------------------------------------

Interest expense:
Interest on deposits 8,906 13,099 29,475 42,110
Interest on federal funds purchased 65 156 234 392
Interest on short-term borrowings 573 674 1,394 1,289
Interest on mandatorily redeemable preferred securities 1,334 1,440 4,045 4,336
Interest on long-term borrowings 3,193 3,750 9,502 11,387
-------------------------------------------------
Total interest expense 14,071 19,119 44,650 59,514
-------------------------------------------------

Net interest income 32,539 32,397 97,125 94,002
Less: provision for loan losses 2,029 2,278 8,102 7,180
-------------------------------------------------
Net interest income after provision for loan losses 30,510 30,119 89,023 86,822
-------------------------------------------------

Non-interest income:
Deposit service fees 6,080 4,131 17,025 11,894
Other banking services (92) 906 1,136 1,380
Trust, investment and asset management fees 1,747 1,694 4,955 6,527
Benefit plan administration, consulting and actuarial fees 1,987 936 4,289 2,800
Gain (loss) on investment securities & early retirement of
long-term borrowings 3 215 (42) 1,359
-------------------------------------------------
Total non-interest income 9,725 7,882 27,363 23,960
-------------------------------------------------

Operating expenses:
Salaries and employee benefits 13,226 11,951 38,244 36,189
Occupancy 2,255 1,781 7,004 6,180
Equipment and furniture 1,885 1,715 5,766 5,569
Amortization of intangible assets 1,269 1,597 3,801 4,641
Legal and professional fees 672 787 2,250 2,288
Data processing 1,636 1,673 5,001 4,858
Office supplies 455 459 1,507 1,756
Acquisition expenses 165 0 170 700
Other 3,589 2,901 10,919 9,042
-------------------------------------------------
Total operating expenses 25,152 22,864 74,662 71,223
-------------------------------------------------

Income before income taxes 15,083 15,137 41,724 39,559
Income taxes 3,354 4,087 10,014 10,681
-------------------------------------------------
Net Income $ 11,729 $11,050 $ 31,710 $ 28,878
=================================================

Basic earnings per share $ 0.90 $ 0.85 $ 2.43 $ 2.23
Diluted earnings per share $ 0.87 $ 0.84 $ 2.38 $ 2.19
Dividends declared per share $ 0.32 $ 0.29 $ 0.90 $ 0.83


The accompanying notes are an integral part of the consolidated financial
statements.


4


COMMUNITY BANK SYSTEM, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF CHANGES IN SHAREHOLDERS' EQUITY (Unaudited)
Nine Months Ended September 30, 2003
(In Thousands, Except Share Data)



Common Stock Accumulated
----------------------- Additional Other Employee
Shares Paid-In Retained Comprehensive Treasury Stock Plan
Outstanding Amount Capital Earnings Income Stock -Unearned Total
---------------------------------------------------------------------------------------------------

Balance at December 31, 2002 12,978,554 $ 12,979 $ 79,058 $ 194,483 $ 38,551 $ 0 ($33) $ 325,038

Net income 31,710 31,710

Other comprehensive income,
net of tax 1,031 1,031

Dividends declared:
Common, $.90 per share (11,707) (11,707)

Common stock issued under 190,088 190 4,044 (54) 4,180
employee stock plan

Treasury stock purchased (208,150) (8,490) (8,490)
---------------------------------------------------------------------------------------------------

Balance at September 30, 2003 12,960,492 $ 13,169 $ 83,102 $ 214,486 $ 39,582 ($8,490) ($87) $ 341,762
===================================================================================================


The accompanying notes are an integral part of the consolidated financial
statements.


5


COMMUNITY BANK SYSTEM, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (Unaudited)
(In Thousands)



Three Months Ended Nine Months Ended
September 30, September 30,
2003 2002 2003 2002
-------------------- --------------------

Other comprehensive (loss) income, before tax:
Change in minimum pension liability adjustment $ 0 $ 0 $ 97 $ 4,919
Unrealized gain on securities:
Unrealized holding (losses) gains arising during period (21,052) 30,621 259 57,207
Reclassification adjustment for gains included in net income (3) (215) (3) (1,354)
-------------------- --------------------
Other comprehensive (loss) income, before tax (21,055) 30,406 353 60,772
Income tax benefit (expense) related to other comprehensive (loss) income 8,199 (12,224) 678 (24,325)
-------------------- --------------------
Other comprehensive (loss) income, net of tax (12,856) 18,182 1,031 36,447

Net income 11,729 11,050 31,710 28,878
-------------------- --------------------

Comprehensive (loss) income ($1,127) $ 29,232 $ 32,741 $ 65,325
==================== ====================


The accompanying notes are an integral part of the consolidated financial
statements.


6


COMMUNITY BANK SYSTEM, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF CASH FLOWS (Unaudited)
(In Thousands)



Nine Months Ended
September 30,
------------------------
2003 2002
------------------------

Operating Activities:
Net income $ 31,710 $ 28,878
Adjustments to reconcile net income to net cash provided by operating activities
Depreciation 5,263 4,868
Amortization of intangible assets 3,801 4,641
Net amortization of premiums and discounts on securities and loans 1,710 3,000
Amortization of unearned compensation and discount on junior subordinated debentures 96 312
Provision for loan losses 8,102 7,180
Loss (gain) on sale of investment securities and early retirement of long-term borrowings 42 (1,359)
Loss on loans and other assets 379 7
Proceeds from the sale of loans held for sale 67,444 0
Origination of loans held for sale (61,036) 0
Change in other assets and other liabilities (2,393) (5,414)
------------------------
Net cash provided by operating activities 55,118 42,113
------------------------

Investing Activities:
Proceeds from sales of available-for-sale investment securities 14,611 75,782
Proceeds from maturities of held-to-maturity investment securities 3,901 3,862
Proceeds from maturities of available-for-sale investment securities 196,867 129,790
Purchases of held-to-maturity investment securities (131,734) (3,498)
Purchases of available-for-sale investment securities (88,779) (360,491)
Net increase in loans outstanding (116,498) (53,483)
Cash paid for acquisitions (net of cash acquired of $9,428) (1,928) 0
Capital expenditures (5,334) (6,560)
------------------------
Net cash used by investing activities (128,894) (214,598)
------------------------

Financing Activities:
Net change in demand deposits, NOW accounts, and savings accounts 80,523 49,952
Net change in time deposits (56,108) (44,187)
Net change in federal funds purchased 12,000 (2,700)
Net change in borrowings and trust preferred securities 56,955 175,533
Issuance of common stock 3,986 1,064
Purchase of treasury stock (8,490) 0
Cash dividends paid (11,320) (10,469)
Other financing activities (111) (84)
------------------------
Net cash provided by financing activities 77,435 169,109
------------------------

Change in cash and cash equivalents 3,659 (3,376)
Cash and cash equivalents at beginning of year 113,531 106,554
------------------------
Cash and cash equivalents at end of period $ 117,190 $ 103,178
========================

Supplemental Disclosures of Cash Flow Information:
Cash paid for interest $ 45,050 $ 60,163
Cash paid for income taxes $ 9,996 $ 4,927
Supplemental Disclosures of Non-cash Financing and Investing Activities:
Dividends declared and unpaid $ 4,147 $ 3,759
Gross change in unrealized gains on available-for-sale investment securities $ 256 $ 55,853
Change in minimum pension liability adjustment ($97) ($4,919)
Acquisitions:
Fair value of assets acquired $ 27,488 $ 0
Liabilities assumed $ 25,560 $ 0


The accompanying notes are an integral part of the consolidated financial
statements.


7


COMMUNITY BANK SYSTEM, INC. AND SUBSIDIARIES
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (Unaudited)
September 30, 2003

NOTE A: BASIS OF PRESENTATION

The accompanying unaudited condensed consolidated financial statements have been
prepared in accordance with generally accepted accounting principles for interim
financial information and with instructions to Form 10-Q and Rule 10-01 of
Regulation S-X. Accordingly, they do not include all of the information and
footnotes required by generally accepted accounting principles for complete
financial statements. In the opinion of management, all adjustments, consisting
only of normal recurring adjustments, considered necessary for a fair statement
have been included. Operating results for the three and nine months ended
September 30, 2003 are not necessarily indicative of the results that may be
expected for the year ended December 31, 2003.

Certain reclassifications have been made to the non-interest income and the
operating expense sections of the consolidated statements of income to conform
to the current year presentation.

NOTE B: ACQUISITIONS AND OTHER MATTERS

Harbridge Consulting Group

On July 31, 2003, the Company acquired PricewaterhouseCoopers' Upstate New York
Global Human Resource Solutions consulting group for a purchase price of
approximately $7.1 million. This practice has been renamed Harbridge Consulting
Group and is a leading provider of retirement and employee benefits consulting
services throughout Upstate New York, and will be complementary to Benefit Plans
Administrative Services, Inc., the company's defined contribution plan
administration subsidiary. The results of Harbridge's operations have been
included in the consolidated financial statements since that date.

Peoples Bankcorp Inc.

On September 5, 2003, the Company acquired Peoples Bankcorp, Inc., a
$29-million-asset savings and loan holding company based in Ogdensburg, New
York. Peoples' single branch is being operated as a branch of the Bank's network
of branches in Northern New York. The purchase price of the transaction
approximated $4.0 million. The results of Peoples' operations have been included
in the consolidated financial statements since that date.

The following table summarizes the estimated fair value of the assets acquired
and liabilities assumed as of the dates Harbridge Consulting Group and Peoples
Bankcorp Inc. were acquired.

Harbridge Peoples
Consulting Bankcorp,
(000's omitted) Group Inc. Total
----------------------------------
Cash and due from banks $ 0 $ 9,428 $ 9,428
Available-for-sale investment securities 0 2,650 2,650
Loans, net of allowance for loan losses 0 14,722 14,722
Premises and equipment, net 0 400 400
Other assets 618 83 701
Goodwill 3,968 2,004 5,972
Other intangible assets 2,750 293 3,043
--------------------------------
Total assets acquired 7,336 29,580 36,916

Deposits 0 23,579 23,579
Borrowings 0 1,000 1,000
Other liabilities 0 981 981
--------------------------------
Total liabilities assumed 0 25,560 25,560
--------------------------------
Net assets acquired $7,336 $ 4,020 $11,356
================================

The Harbridge intangible assets primarily represent customer relationship
intangibles that are being amortized on an accelerated basis over an estimated
useful life of eleven years. The Peoples intangible assets represent core
deposit intangibles that are being amortized on an accelerated basis over an
estimated useful life of seven years.


8


Grange National Banc Corp.

On June 9, 2003, the Company announced that it signed a definitive agreement
with Grange National Banc Corp. ("Grange") to acquire all of the stock of Grange
and to merge Grange National Banc Corp. into the Company. The Company will pay
either $42.50 in cash for each outstanding common share or exchange each share
of Grange common stock for 1.209 shares of the Company's common stock, subject
to specific terms defined in the agreement. Grange's 12 branches will operate as
part of First Liberty Bank & Trust, a division of Community Bank, N.A. The
acquisition has been approved by Grange shareholders and the banking regulators,
and is expected to close during the fourth quarter of 2003.

Treasury Stock

On June 9, 2003, the Company announced that its Board of Directors had
authorized a stock repurchase program to acquire up to 700,000 common shares, or
approximately 5.4% of total outstanding shares, over the course of the ensuing
twelve months. As of September 30, 2003, 208,150 shares had been repurchased at
an aggregate cost of $8.5 million and an average price per share of $40.79. In
accordance with Securities and Exchange Commission (SEC) regulations, the
company temporarily suspended its stock repurchases following the effective date
of the Form S-4 Registration Statement filed in connection with the pending
acquisition of Grange. The Company will be able resume stock repurchases at its
discretion after the closing of the Grange merger.

NOTE C: CRITICAL ACCOUNTING POLICIES

Allowance for Loan Losses

The allowance for loan losses reflects management's best estimate of probable
loan losses in the Company's loan portfolio. Determination of the allowance for
loan losses is inherently subjective. It requires significant estimates
including the amounts and timing of expected future cash flows on impaired loans
and the amount of estimated losses on pools of homogeneous loans which is based
on historical loss experience and consideration of current economic trends, all
of which may be susceptible to significant change.

When appropriate, an impaired loan is assigned a specific allowance. Specific
loan loss allocations for certain commercial loans are considered and revised as
necessary. Charge-offs of these commercial loans are taken against the specific
allocations before being applied against the general reserve. General
allocations on the commercial, residential and consumer loan portfolios are
reviewed and recalculated quarterly based on historical loss experience and
various qualitative judgement factors. Loan losses are charged off against the
allowance, while recoveries of amounts previously charged off are credited to
the allowance.

Income Taxes

Provisions for income taxes are based on taxes currently payable or refundable,
and deferred taxes which are based on temporary differences between the tax
basis of assets and liabilities and their reported amounts in the financial
statements. Deferred tax assets and liabilities are reported in the financial
statements at currently enacted income tax rates applicable to the period in
which the deferred tax assets and liabilities are expected to be realized or
settled.

Stock-Based Compensation

The Company accounts for stock awards issued to directors, officers and key
employees using the intrinsic value method. This method requires that
compensation expense be recognized to the extent that the fair value of the
stock exceeds the exercise price of the stock award at the grant date. The
Company generally does not recognize compensation expense related to stock
awards because the stock awards generally have fixed terms and exercise prices
that are equal to or greater than the fair value of the Company's common stock
at the grant date.

Statement of Financial Accounting Standard ("SFAS') No. 123, "Accounting for
Stock-Based Compensation," requires companies that use the "intrinsic value
method" to account for stock compensation plans to provide pro forma disclosures
of the net income and earnings per share effect of stock options using the "fair
value method." Under the intrinsic value method, the excess of the fair value of
the stock over the exercise price is recorded as expense on the date at which
both the number of shares the recipient is entitled to receive and the exercise
price are known.

Management estimated the fair value of options granted using the Black-Scholes
option-pricing model. This model was originally developed to estimate the fair
value of exchange-traded equity options, which (unlike employee stock options)
have no vesting period or transferability restrictions. As a result, the
Black-Scholes model is not a perfect indicator of the value of an option, but it
is commonly used for this purpose.

The Black-Scholes model requires several assumptions, which management developed
based on historical trends and current market observations. These assumptions
include:


9


2003 2002
----- ------------
Weighted-average expected life 8.13 6.74
Future dividend yield 3.00% 3.00%
Share price volatility 27.29% 27.82%
Weighted average risk-free interest rate 4.03% 3.814%-5.157%

If these assumptions are not accurate, the estimated fair value used to derive
the information presented in the following table will also be inaccurate.
Moreover, the model assumes that the estimated fair value of an option is
amortized over the option's vesting period and would be included in salaries and
employee benefits expense on the income statement. The pro forma impact of
applying the fair value method of accounting for the three and nine months ended
September 30, 2003 and 2002 shown below may not be indicative of the pro forma
impact in future periods.



Quarter Ended Nine Months Ended
September 30, September 30,
-------------------------------------------
(000's omitted except per share amounts) 2003 2002 2003 2002
-------------------------------------------

Net income, as reported $11,729 $11,050 $31,710 $28,878
Less: stock-based compensation expense determined under
fair value method, net of tax 175 160 653 623
-------------------------------------------
Proforma net income $11,554 $10,890 $31,057 $28,255
===========================================

Earnings per share:
As reported:
Basic $ 0.90 $ 0.85 $ 2.43 $ 2.23
Diluted $ 0.87 $ 0.84 $ 2.38 $ 2.19
Pro forma:
Basic $ 0.89 $ 0.84 $ 2.38 $ 2.18
Diluted $ 0.86 $ 0.83 $ 2.33 $ 2.15


As of September 30, 2003 there were 1,082,087 stock options outstanding.

New Accounting Pronouncements

In May 2003, the Financial Accounting Standards Board ("FASB") issued SFAS No.
150 "Accounting for Certain Financial Instruments with Characteristics of both
Liabilities and Equity," which establishes standards for how an issuer
classifies and measures certain financial instruments with characteristics of
both liabilities and equity. It requires that an issuer classify a financial
instrument that is within its scope as a liability, including certain preferred
securities. Effective July 1, 2003, the Company adopted this pronouncement,
which had no impact on the historical measurement or classification of financial
instruments, or on the financial condition or results of operations of the
Company.

In April 2003, the FASB issued SFAS No. 149 "Amendment of Statement 133 on
Derivative Instruments and Hedging Activities." This Statement amends and
clarifies financial accounting and reporting for derivative instruments,
including certain derivative instruments embedded in other contracts, and for
hedging activities under SFAS No. 133. SFAS No. 149 is generally effective for
contracts entered into or modified after June 30, 2003 and is effective for
hedging relationships designated after June 30, 2003. Effective July 1, 2003,
the Company adopted this pronouncement, which had no impact on the financial
condition or results of operations.

In January 2003, the FASB issued Interpretation No. 46 ("FIN"), "Consolidation
of Variable Interest Entities, an interpretation of Accounting Research Bulletin
No. 51", which establishes accounting guidance for consolidation of variable
interest entities (VIE) that function to support the activities of the primary
beneficiary. The primary beneficiary of a VIE entity is the entity that absorbs
the majority of the VIE's expected losses, receives a majority of the VIE's
expected residual returns, or both, as a result of ownership, controlling
interest, contractual relationship or other business relationship with a VIE.
Prior to the implementation of FIN No. 46, VIE were generally consolidated by an
enterprise when the enterprise had a controlling financial interest through
ownership of a majority of voting interest in the entity. The provisions of FIN
46 were effective immediately for all arrangements entered into after January
31, 2003, and are otherwise effective at the beginning of the first interim
period beginning after June 15, 2003. In October 2003, the FASB deferred the
implementation of FIN 46 for those arrangements entered into after January 31,
2003 to the first reporting period ending after December 15, 2003.


10


In its current form FIN 46 may require the Company to re-characterize its
investment in its three wholly-owned subsidiary business trusts (Community
Capital/Statutory Trust I-III) in future financial statements. In July 2003, the
Board of Governors of the Federal Reserve System issued a supervisory letter
instructing bank holding companies to continue to include the trust preferred
securities in their Tier 1 capital for regulatory capital purposes until notice
is given to the contrary. The Federal Reserve intends to review the regulatory
implications of any accounting treatment changes and, if necessary or warranted,
provide further appropriate guidance. There can be no assurance that the Federal
Reserve will continue to allow institutions to include trust preferred
securities in Tier 1 capital for regulatory capital purposes. As of September
30, 2003, if the Company was not allowed to include trust preferred securities
in Tier 1 capital, then the Company would still exceed the regulatory required
minimum for capital adequacy purposes.

In November 2002, FIN No. 45, "Guarantor's Accounting and Disclosure
Requirements for Guarantees, Including Indirect Guarantees of Indebtedness of
Others was issued. This Interpretation elaborates on the disclosures to be made
by a guarantor in its interim and annual financial statements about its
obligations under certain guarantees that is has issued. It also clarifies that
a guarantor is required to recognize, at the inception of a guarantee, a
liability for the fair value of the obligation undertaken in issuing the
guarantee. The initial recognition and measurement provisions are applicable on
a prospective basis to guarantees issued or modified after December 31, 2002.
The disclosure requirements are effective for financial statements of interim or
annual periods ending after December 15, 2002. The Company has complied with the
disclosure requirements. The recognition and measurement provisions were adopted
effective January 1, 2003, and had no impact on the Company's financial
statements.

In October 2003, the FASB decided companies will be required beginning in 2005
to charge stock-option costs against earnings. The new standard is to be
proposed for public comment in February 2004. A final rule is expected to be
issued in the second half of 2004.

NOTE D: EARNINGS PER SHARE

Basic earnings per share are computed based on the weighted-average common
shares outstanding for the period. Diluted earnings per share are based on the
weighted-average shares outstanding adjusted for the dilutive effect of the
assumed exercise of stock options during the year. The dilutive effect of
options is calculated using the treasury stock method of accounting. The
treasury stock method determines the number of common shares which would be
outstanding if all the in-the-money options (average market price is greater
than the exercise price) were exercised and the proceeds were used to repurchase
common shares in the open market at the average market price for the applicable
time period. There were no antidilutive stock options as of September 30, 2003.
The following is a reconciliation of basic to diluted earnings per share for the
three and nine months ended September 30, 2003 and 2002.

Per Share
(000's omitted, except per share data) Income Shares Amount
- --------------------------------------------------------------------------------
Quarter Ended September 30, 2003
Basic EPS $11,729 13,011 $0.90
Stock options 397
------------------
Diluted EPS $11,729 13,408 $0.87
==================

Quarter Ended September 30, 2002
Basic EPS $11,050 12,985 $0.85
Stock options 187
------------------
Diluted EPS $11,050 13,172 $0.84
==================

Nine Months Ended September 30, 2003
Basic EPS $31,710 13,032 $2.43
Stock options 308
------------------
Diluted EPS $31,710 13,340 $2.38
==================

Nine Months Ended September 30, 2002
Basic EPS $28,878 12,966 $2.23
Stock options 191
------------------
Diluted EPS $28,878 13,157 $2.19
==================


11


NOTE E: INTANGIBLE ASSETS

Effective January 1, 2002, the Company adopted SFAS No 142, "Goodwill and Other
Intangible Assets," which addresses financial accounting and reporting for
acquired goodwill and other intangible assets and supercedes APB Opinion 17,
"Intangible Assets". The statement requires that the Company subject goodwill
and other intangible assets to an annual impairment analysis to assess the need
to write down the balances and recognize an impairment loss. In addition,
amortization of goodwill is no longer being recorded in accordance with this
statement. Core deposit intangibles will continue to be amortized.

The Company completed its goodwill impairment analysis during the first quarter
of 2003, and no adjustment was necessary. The gross carrying amount and
accumulated amortization for each type of intangible asset are as follows:



As of September 30, 2003 As of December 31, 2002
--------------------------------------- ---------------------------------------
Gross Net Gross Net
Carrying Accumulated Carrying Carrying Accumulated Carrying
(000's omitted) Amount Amortization Amount Amount Amortization Amount
--------------------------------------- ---------------------------------------

Amortized intangible assets:
Core deposit intangibles $ 47,659 ($20,352) $ 27,307 $ 47,366 ($16,597) $ 30,769
Other intangibles 2,750 (46) 2,704 0 0 0
--------------------------------------- ---------------------------------------
Total amortized intangibles 50,409 (20,398) 30,011 47,366 (16,597) 30,769
Unamortized intangible assets:
Goodwill 128,404 (18,373) 110,031 122,432 (18,373) 104,059
--------------------------------------- ---------------------------------------
Total intangible assets, net $178,813 ($38,771) $140,042 $169,798 ($34,970) $134,828
======================================= =======================================


The estimated aggregate amortization expense for each of the succeeding fiscal
years ending December 31 is as follows:

Oct-Dec 2003 $1,413
2004 5,587
2005 4,912
2006 4,110
2007 4,017
2008 3,949
Thereafter 6,023
-------
Total $30,011
=======

NOTE F: MANDATORILY REDEEMABLE PREFERRED SECURITIES

On July 16, 2001, the Company formed a wholly-owned subsidiary, Community
Capital Trust II, a Delaware business trust. The trust issued $25,000 of 30 year
floating-rate Company-obligated pooled capital securities of Community Capital
Trust II holding solely parent debentures. On July 31, 2001, the Company formed
a wholly-owned subsidiary, Community Statutory Trust III, a Connecticut business
trust. The trust issued $24,450 of 30 year floating-rate Company-obligated
pooled capital securities of Community Statutory Trust III holding solely parent
debentures. The Company borrowed the proceeds of the capital securities from its
subsidiaries by issuing deeply subordinated junior debentures having
substantially similar terms. The capital securities mature in 2031 and are
treated as Tier I capital by the Federal Reserve Bank of New York. Trust II
capital securities are a pooled trust preferred fund of MM Community Funding I,
Ltd, and are tied to the six- month LIBOR plus 3.75%, with a five-year call
provision beginning in 2006 at a price of 107.6875% declining to par in 2011.
Trust III capital securities are a pooled trust preferred fund of First
Tennessee/KBW Pooled Trust Preferred Deal III and are tied to the three month
LIBOR plus 3.58%, with a five-year call provision beginning in 2006 at a price
of 107.5% declining to par in 2011. All of these securities are guaranteed by
the Company.

On February 3, 1997, the Company formed a wholly-owned subsidiary business
trust, Community Capital Trust I (Trust), for the purpose of issuing
Company-obligated mandatorily redeemable preferred securities representing
undivided beneficial interests in the assets of the Trust. The Trust issued
$30,000 of 9.75% preferred securities that are non-voting and mandatorily
redeemable in 2027 with a ten-year call provision beginning in 2007 at a price
of 104.54% declining to par in 2017. The Company borrowed the proceeds of the
preferred securities from the Trust by issuing Junior Subordinated Debentures
having substantially similar terms as the preferred securities. The assets of
the Trust include the principal amount of the Company's Junior Subordinated
Debentures and related accrued interest and were $31,273 at September 30, 2003.
The preferred securities mature in 2027 and are treated as Tier 1 capital. The
guarantees issued by the Company for the Trust, together with the Company's
obligations under the trust agreement, the Junior Subordinated Debentures, and
the Indenture under which the Junior Subordinated Debentures were issued,
constitute a full and unconditional guarantee by the Company of the preferred
securities issued by the Trust. The costs related to the issuance of these
securities are capitalized and amortized over the life of the period to
redemption on a straight-line basis.


12


NOTE G: COMMITMENT AND CONTINGENCIES

The Company is a party to financial instruments with off-balance-sheet risk in
the normal course of business to meet the financing needs of its customers.
These financial instruments consist primarily of commitments to extend credit
and standby letters of credit. Commitments to extend credit are agreements to
lend to customers, generally having fixed expiration dates or other termination
clauses that may require payment of a fee. Standby letters of credit generally
are contingent upon the failure of the customer to perform according to the
terms of the underlying contract with the third party. The credit risk
associated with commitments to extend credit and standby letters of credit is
essentially the same as that involved with the extending loans to customers and
is subject to normal credit policies. Collateral may be obtained based on
management's assessment of the customer's creditworthiness.

The contract amount of commitment and contingencies are as follows:

September 30, December 31,
(000's omitted) 2003 2002
------------- ------------
Standby letters of credit $ 18,771 $ 19,728
Commitments to extend credit 369,938 332,422
-----------------------------
Total $388,709 $352,150
=============================


13


Item 2. Management's Discussion and Analysis of Financial Condition and Results
of Operations

Introduction

This Management's Discussion and Analysis of Financial Condition and Results of
Operations ("MD&A") primarily reviews the financial condition and results of
operations of Community Bank System, Inc. and its subsidiaries ("the Company" or
"the Bank") for the three and nine months ended September 30, 2003 and 2002,
although in some circumstances the second quarter of 2003 is also discussed in
order to more fully explain near-term trends. The following discussion and
analysis should be read in conjunction with the Company's Consolidated Financial
Statements and related notes that appear on pages 3 through 13. All references
in the discussion to financial condition and results of operations are to the
consolidated position and results of the Company and its subsidiaries taken as a
whole.

All references to "peer banks", unless otherwise noted, pertain to a group of 78
bank holding companies nationwide having $3 billion to $10 billion in assets and
their associated composite financial results for the six months ending June 30,
2003 (the most recently available disclosure) as provided by the Federal
Financial Institutions Examination Council in the Bank Holding Company
Performance Report. Unless otherwise noted, the term "this year" refers to
results in calendar year 2003, earnings per share ("EPS") figures refer to
diluted EPS, and net interest income and net interest margin are presented on a
fully tax-equivalent ("FTE") basis.

This MD&A contains certain forward-looking statements with respect to the
financial condition, results of operations and business of the Company. These
forward-looking statements involve certain risks and uncertainties. Factors that
may cause actual results to differ materially from those proposed by such
forward-looking statements are set herein under the caption, "Forward-Looking
Statements," on page 28.

Accounting Policies

As a result of the complex and dynamic nature of the Company's business,
management must exercise judgement in selecting and applying the most
appropriate accounting policies for its various areas of operations. The policy
decision process not only ensures compliance with the latest generally accepted
accounting principles, but also reflects on management's discretion with regard
to choosing the most suitable methodology for reporting the Company's financial
performance. It is management's opinion that the accounting estimates covering
certain aspects of the business have more significance than others due to the
relative importance of those areas to overall performance, or the level of
subjectivity in the selection process. Management believes that these areas
include the allowance for loan losses, fair value of investment securities, fair
value methodologies used to review the carrying value of goodwill and other
intangible assets, income taxes, and actuarial assumptions associated with the
pension, post-retirement and other employee benefit plans. Refer to Note A,
"Summary of Significant Accounting Policies", on pages 66 - 71 of the most
recent Form 10-K (fiscal year ended December 31, 2002) for a complete review of
the Company's most important accounting policies.

Net Income and Profitability

As shown in Table 1, earnings per share for the third quarter were $0.87, up
3.6% from third quarter 2002's level of $0.84. Year-to-date EPS of $2.38 was
$0.19 or 8.7% higher than the prior year amount. Net income for the quarter and
latest nine months were $11.7 million and $31.7 million, respectively, up 6.1%
and 9.8% over the equivalent periods of 2002. Net interest income for third
quarter 2003 of $35.5 million was down only marginally ($79,000) from the prior
year period. Year-to-date net interest income was $106.1 million, up $3.3
million or 3.2% versus the first nine months of 2002. Third quarter non-interest
income (excluding securities gains and debt extinguishment) of $9.7 million was
up $2.1 million (27%) from third quarter 2002, and year-to-date non-interest
income of $27.4 million was $4.8 million (21%) higher than 2002's level.
Operating expenses (excluding acquisition expenses) were up $2.1 million or 9.3%
for the quarter and $4.0 million or 5.6% for the nine-month period.

As reflected in Table 1, the primary reasons for improved third quarter earnings
compared to the same period last year were higher recurring non-interest income,
a lower loan loss provision and lower income taxes. The increase in non-interest
income was mostly attributable to the incremental fees generated by the
Company's Overdraft FreedomTM program initiated in December 2002 and the
addition of revenue from the Company's recently completed acquisition of
Harbridge Consulting, offset somewhat by the write-down of mortgage loan
commitments (refer to non-interest income section beginning on page 19). The
lower loan loss provision was mostly a result of less new business loan specific
reserves being added (refer to the asset quality discussion starting on page
24). Reduced income taxes were driven by a three-percentage point decrease in
the year-to-date effective income tax rate (refer to income tax section on page
22). These performance improvements were partially offset by an increase in
operating expenses that was primarily attributable to higher retirement,
occupancy and volume-driven expense levels (see operating expenses section
starting on page 21).

The year-to-date increase in earnings in comparison to the first nine months of
2002 was primarily a result of higher net interest income and non-interest
income, offset partially by increased loan loss provision and operating
expenses. The rise in net interest income was driven by a 17-basis point
increase in the net interest margin, and higher non-interest income was mostly
due to increased overdraft fees. The rise in the loan loss provision was
primarily attributable to increased specific allocations on certain business
loans


14


in the first quarter of 2003. Higher operating expenses were mostly a result of
increased pension, occupancy, checking charges and loan origination costs. Each
of these items is discussed in further detail in its respective section of the
MD&A.

Table 1: Summary Income Statements



Quarter Ended Nine Months Ended
----------------------------- --------------------------------
(000's omitted, except per share data) September 30, September 30, September 30, September 30,
2003 2002 2003 2002
----------------------------- --------------------------------

Net interest income (FTE) $35,547 $35,626 $ 106,075 $102,746
Loan loss provision 2,029 2,278 8,102 7,180
Non-interest income 9,722 7,667 27,405 22,601
Gain (loss) on investment securities
and early retirement of long-term borrowings 3 215 (42) 1,359
Operating expenses 24,987 22,864 74,492 70,523
Acquisition expenses 165 0 170 700
----------------------- ---------------------------
Income before taxes (FTE) 18,091 18,366 50,674 48,303
Fully tax-equivalent adjustment 3,008 3,229 8,950 8,744
Income taxes 3,354 4,087 10,014 10,681
----------------------- ---------------------------
Net income $11,729 $11,050 $ 31,710 $ 28,878
======================= ===========================

Diluted earnings per share $ 0.87 $ 0.84 $ 2.38 $ 2.19



Net Interest Income

Net interest income is the amount that interest and fees on earning assets
(loans and investments) exceeds the cost of funds, primarily interest paid to
the Bank's depositors, interest on external borrowings and dividends paid on the
Company's trust preferred securities. Net interest margin is the difference
between the gross yield on earning assets and the cost of interest-bearing funds
as a percentage of earning assets.

As shown in Table 2, net interest income (with non-taxable income converted to a
fully tax-equivalent basis) for third quarter 2003 was $35.5 million, down a
slight $79,000 or 0.2% from the same period last year. Lower loan and investment
yields and a smaller investment portfolio essentially offset the positive
impacts from loan growth, reduced deposit rates and less long-term borrowings.
As reflected in Table 4, the volume changes mentioned above drove a $946,000
decline in net interest income, a majority of which was offset by $867,000 more
net interest income due to favorable interest rate movements, most notably,
lower deposit rates.

The third quarter's two-basis point improvement in the net interest margin
versus the prior year period was primarily driven by the Company's effectiveness
at reducing its cost of funding to match lower earning-asset yields. The
reduction of interest-bearing deposit rates and a shift in deposit mix towards
no and low-interest bearing deposit accounts essentially offset the effect of
lower loan yields. The absence of investment purchases during the first half of
2003 when market rates were low helped maintain the investment yield in a
falling interest rate environment. In addition, the use of low-rate, short-term
borrowings has offset a portion of the impact of lower yields earned on recent
investment purchases.

Changes in investment and borrowing levels were in great part driven by the
Company's de-leveraging strategy that was in place from late 2002 through second
quarter 2003. Proceeds from the run-off of investment securities were used to
pay down borrowings until more favorable investment conditions arose. The
decision was made during the current quarter to reinitiate investment purchases
to take advantage of higher long-term rates and a steep yield curve. Due to the
shorter duration of the current strategy in comparison to the de-leveraging
activity, third quarter average investments (book value) and external borrowings
declined $139 million and $46 million, respectively, versus the year-earlier
period. Strong growth of $116 million for average loans over the same time
period offset most of the impact of lower investment levels, as evidenced by a
relatively small $23 million (0.8%) drop in average earning assets.

Table 3 displays that year-to-date net interest income was $106.1 million, up
$3.3 million or 3.2% in comparison to the equivalent prior year period. This
change was mostly driven by the 17-basis point increase in the net interest
margin, as reflected by the $4.0 million rate-driven variance in Table 4.
Significant declines in interest-bearing deposit rates (-77 basis points) and
external borrowing costs (-29 basis points) more than offset lower loan yields
(-76 basis points). As previously mentioned, the investment portfolio yield
greatly benefited from abstaining from investment purchases in the low-rate
environment of the first six months of 2003. This factor as well as substantial
call protection in the portfolio helped to maintain the yield on investments for
the first nine months of 2003, which fell only 13 basis points versus prior
year. In addition, a greater percentage of funding was derived from non-interest
bearing demand deposits, as these accounts grew by $25 million in comparison to
a $33 million drop in interest-bearing deposits. This change in the


15


deposit profile, along with a shift towards short-term borrowings to take
advantage of extremely attractive rates, contributed greatly to a 63 basis-point
reduction of the overall costs of funds (including demand deposits) to 1.99%.

Volume changes resulted in a $682,000 decline in year-to-date net interest
income, as loan growth of $94 million and lower time deposit levels (-$53
million) offset a majority of the impact from an $107 million net reduction in
the investment portfolio.

Tables 2 and 3 below set forth certain information concerning average
interest-earning assets and interest-bearing liabilities and their associated
yields and rates for the periods indicated. Interest income and resultant yield
information in the tables are on a fully tax-equivalent basis using a marginal
federal income tax rate of 35%. Averages balances are computed using daily
balances. Yields and amounts earned include loan fees. Non-accrual loans have
been included in interest-earning assets for purposes of these computations.

Table 2: Quarterly Average Balance Sheet



Quarter Ended Quarter Ended
(000's omitted except yields and rates) September 30, 2003 September 30, 2002
------------------------------------ ------------------------------------
Avg. Avg.
Average Yield/Rate Average Yield/Rate
Balance Interest Paid Balance Interest Paid
------------------------------------ ------------------------------------

Assets
Interest-earning assets:
Time deposits in other banks $ 318 $ 1 1.25% $ 839 $ 1 0.47%
Taxable investment securities 761,089 11,376 5.93% 910,937 14,505 6.32%
Non-taxable investment securities 402,105 7,215 7.12% 391,152 7,108 7.21%
Loans (net of unearned discount)(1) 1,879,858 31,026 6.55% 1,763,855 33,131 7.45%
----------------------- -----------------------
Total interest-earning assets 3,043,370 49,618 6.47% 3,066,783 54,745 7.08%
Non-interest earning assets 390,143 371,293
---------- ----------
Total assets $3,433,513 $3,438,076
========== ==========

Liabilities and Shareholders' Equity
Interest-bearing liabilities:
Interest checking, savings and money
market deposits $ 996,872 1,512 0.60% $ 968,345 2,842 1.16%
Time deposits 1,062,968 7,394 2.76% 1,126,585 10,257 3.61%
Short-term borrowings 207,925 638 1.22% 173,954 830 1.89%
Long-term borrowings 292,050 4,527 6.15% 372,241 5,190 5.53%
----------------------- -----------------------
Total interest-bearing liabilities 2,559,815 14,071 2.18% 2,641,125 19,119 2.87%

Non-interest bearing liabilities:
Demand deposits 483,142 447,303
Other liabilities 53,984 48,502
Shareholders' equity 336,572 301,146
---------- ----------
Total liabilities and shareholders' equity $3,433,513 $3,438,076
========== ==========

Net interest earnings $35,547 $35,626
======= =======
Net interest spread 4.29% 4.21%
Net interest margin on interest-earnings assets 4.63% 4.61%

Fully tax-equivalent adjustment on investments
and loans $ 3,008 $ 3,229


(1) The impact of interest not recognized on non-accrual loans and interest
income that would have been recorded if the restructured loans had been
current in accordance with their original terms was immaterial.


16


Table 3: Year To Date Average Balance Sheet



Nine Months Ended Nine Months Ended
(000's omitted except yields and rates) September 30, 2003 September 30, 2002
------------------------------------ ------------------------------------
Avg. Avg.
Average Yield/Rate Average Yield/Rate
Balance Interest Paid Balance Interest Paid
------------------------------------ ------------------------------------

Assets
Interest-earning assets:
Time deposits in other banks $ 253 $ 2 1.06% $ 569 $ 4 0.94%
Taxable investment securities 757,324 35,486 6.26% 922,283 44,148 6.40%
Non-taxable investment securities 402,037 21,680 7.21% 343,524 19,514 7.59%
Loans (net of unearned discount)(1) 1,841,049 93,557 6.79% 1,746,719 98,594 7.55%
----------------------- -----------------------
Total interest-earning assets 3,000,663 150,725 6.72% 3,013,095 162,260 7.20%
Non-interest earning assets 392,284 358,710
---------- ----------
Total assets $3,392,947 $3,371,805
========== ==========

Liabilities and Shareholders' Equity
Interest-bearing liabilities:
Interest checking, savings and money
market deposits $ 989,410 5,245 0.71% $ 968,755 9,200 1.27%
Time deposits 1,084,162 24,230 2.99% 1,137,648 32,910 3.87%
Short-term borrowings 170,814 1,628 1.27% 115,379 1,681 1.95%
Long-term borrowings 292,911 13,547 6.18% 383,380 15,723 5.48%
----------------------- -----------------------
Total interest-bearing liabilities 2,537,297 44,650 2.35% 2,605,162 59,514 3.05%

Non-interest bearing liabilities:
Demand deposits 462,970 437,676
Other liabilities 56,354 42,914
Shareholders' equity 336,326 286,053
---------- ----------
Total liabilities and shareholders' equity $3,392,947 $3,371,805
========== ==========

Net interest earnings $106,075 $102,746
======== ========
Net interest spread 4.37% 4.15%
Net interest margin on interest-earnings assets 4.73% 4.56%

Fully tax-equivalent adjustment on investments
and loans $ 8,950 $ 8,744


(1) The impact of interest not recognized on non-accrual loans and interest
income that would have been recorded if the restructured loans had been
current in accordance with their original terms was immaterial.


17


The changes in net interest income (fully tax-equivalent basis) by volume and
rate components are shown below for each major category of interest-earning
assets and interest-bearing liabilities.

Table 4: Rate/Volume



Nine Months Ended September 30,
3rd Quarter 2003 versus 3rd Quarter 2002 2003 vs 2002
Increase (Decrease) Due to Change in (1) Increase (Decrease) Due to Change in (1)
---------------------------------------- ----------------------------------------
Net Net
(000's omitted) Volume Rate Change Volume Rate Change
---------------------------------------- ----------------------------------------

Interest earned on:
Time deposits in other banks ($4) $4 $0 ($3) $1 ($2)
Taxable investment securities (2,279) (850) (3,129) (7,747) (915) (8,662)
Nontaxable investment securities 564 (457) 107 3,708 (1,542) 2,166
Loans (net of unearned discount) 10,472 (12,577) (2,105) 7,466 (12,503) (5,037)
Total interest-earning assets (2) ($415) ($4,712) ($5,127) ($667) ($10,868) ($11,535)

Interest paid on:
Interest checking, savings and
money market deposits $550 ($1,880) ($1,330) $318 ($4,273) ($3,955)
Time deposits (553) (2,310) (2,863) (1,487) (7,193) (8,680)
Short-term borrowings 763 (955) (192) 873 (926) (53)
Long-term borrowings (3,467) 2,804 (663) (4,896) 2,720 (2,176)
Total interest-bearing liabilities (2) ($573) ($4,475) ($5,048) ($1,514) ($13,350) ($14,864)

Net interest earnings (2) ($946) $867 ($79) ($682) $4,011 $3,329


(1) The change in interest due to both rate and volume has been allocated to
volume and rate changes in proportion to the relationship of the absolute
dollar amounts of change in each.

(2) Changes due to volume and rate are computed from the respective changes in
average balances and rates of the totals; they are not a summation of the
changes of the components.


18


Non-interest Income

The Company's sources of non-interest income are of three primary types: general
banking services related to loans, deposits and other core customer activities
typically provided through the branch network; financial services, comprised of
retirement plan administration and employee benefit trust (Benefit Plan
Administrative Services or BPA), employee benefits actuarial and consulting
services (Harbridge Consulting Group or Harbridge), personal trust, investment
and insurance products (Community Investment Services, Inc. or CISI) and
investment management (Elias Asset Management or EAM); and periodic
transactions, most often net gains (losses) from the sale of investments,
prepayment of term debt, or other occasional events.

Table 5: Non-interest Income



Three Months Ended Nine Months Ended
------------------------------- --------------------------------
September 30, September 30, September 30, September 30,
(000's omitted) 2003 2002 2003 2002
------------------------------- --------------------------------

Financial services:
Retirement plan administration and trust fees $ 1,167 $ 936 $ 3,469 $ 2,800
Benefit plan consulting and actuarial fees 820 0 820 0
Asset management fees 525 609 1,404 2,138
Investment and insurance product commissions 869 709 2,470 3,059
Personal trust 353 376 1,081 1,330
------------------------- ---------------------------
Total financial services 3,734 2,630 9,244 9,327

Banking services
Electronic banking 812 618 1,975 1,770
Mortgage banking (795) (47) 162 138
Deposit service charges 1,367 1,371 4,008 4,017
Overdraft fees 3,480 1,737 9,781 4,750
Credit life and disability insurance 661 853 787 981
Commissions and other fees 528 511 1,533 1,633
Miscellaneous loss (65) (6) (85) (15)
------------------------- ---------------------------
Total banking services 5,988 5,037 18,161 13,274

Sub-total 9,722 7,667 27,405 22,601

Gain (loss) on investment securities and early
retirement of long-term borrowings 3 215 (42) 1,359
------------------------- ---------------------------

Total non-interest income $ 9,725 $ 7,882 $ 27,363 $ 23,960
========================= ===========================

Non-interest income as a percentage of operating
income (excludes gain (loss) on investment
securities and early retirement of long-term
borrowings) 21.5% 17.7% 20.5% 18.0%


As displayed in Table 5, non-interest income (excluding securities gains and
penalties on debt extinguishment) was $9.7 million in the third quarter, an
increase of $2.1 million or 27% from one year earlier. It rose by $4.8 million
or 21% for the year-to-date period versus the prior year. Both periods benefited
from higher general banking fees, which climbed $951,000 or 18.9% for the third
quarter and $4.9 million or 37% on a year-to-date basis. More than half of the
third quarter improvement in non-interest income was contributed by financial
services' $1.1 million (42%) increase.

Essentially all of the growth in banking non-interest income was derived from
higher overdraft fees, which were up $1.7 million and $5.0 million for the third
quarter and year-to date periods, respectively. This was due in large part to
the significantly higher level of transaction volume generated from the
Company's Overdraft Freedom(TM) program, which was introduced in early December
2002 (for a description of this program refer to page 45 of the Company's
December 31, 2002 10-K). The quarterly growth from overdrafts was partially
offset by a $795,000 unrealized loss on mortgage loan commitments. Certain loan
commitments that had been categorized as held-for-sale were reclassified as
portfolio loans committments after the decision was made to discontinue the sale
of twenty-year and longer mortgages. Accounting standards dictate that these
loans be marked-to-market once the decision is made to hold the loans, and
rising interest rates resulted in unrealized losses and a discount on these
loans that will be amortized over the life of the loans. This charge essentially
offset increased mortgage servicing income earned in the first half of 2003 due
to increased mortgage volume and the Company's resumption of the sale of
mortgages in late 2002 after a one-year hiatus. Third quarter and year-to-date
credit life and disability insurance income were below prior year primarily
because the New York Banker's Association annual dividend of $578,000 was
$173,000 less than was received in 2002.


19


Financial services revenues of $3.7 million in the third quarter increased $1.1
million or 42.0% from the same period last year, and year-to-date revenue of
$9.2 million was down $83,000 or 0.9%. Current year revenue was positively
impacted by the completion of the acquisition of Harbridge at the end of July
2003, which contributed $820,000 to the year-over-year variances. Strong
performance at BPA generated revenue growth of $231,000 (25%) and $669,000 (24%)
for the quarter and year-to-date periods, respectively. This was primarily
achieved through acquiring a significant number of new client relationships and
their associated investment assets.

In comparison to the prior year, CISI generated higher revenue for the quarter,
but year-to date revenue was down. This was largely because of their inability
to duplicate the strong annuity income produced in the year-earlier period, as
lower interest rates reduced both sales volume and commission rates. Revenue
from EAM was negatively impacted by the performance of the US equity markets
early in 2003 and the loss of some clients during the extended period of market
weakness. However, EAM has recently benefited from improved equity market
conditions and was able to produce its highest quarterly revenue since the third
quarter of 2002. Personal trust revenue was down slightly for the quarter and
more significantly for the year-to-date period, as both asset-based and estate
settlement fees have fallen. As a whole, revenue for these three businesses was
up $53,000 or 3.2% compared to third quarter 2002, and was down $1.6 million or
24% versus the first nine months of 2002.

The ratio of total non-interest income to operating income (FTE basis, excluding
net security gains and penalties on debt extinguishment) was 21.5% for third
quarter 2003, 3.8 percentage points higher than the same period last year. On a
year-to-date basis, this ratio climbed to 20.5%, well above the 18.0% posted in
the prior-year period. In both cases, the significant growth of recurring
non-interest income, driven by increased overdraft fees and the addition of
Harbridge Consulting, outpaced net interest income growth, which was tempered by
the de-leveraging strategy that was in place for the first half of 2003.

There was $3,000 of net security gains in the third quarter of 2003 from
securities sold in conjunction with the completion of the acquisition of Peoples
Bankcorp in September. This compares to $215,000 of net gains in the equivalent
prior year period that arose from the sale of $9.7 million of corporate bonds
whose credit outlook had fallen to the low end of policy guidelines.
Year-to-date there was a net loss of $42,000 for security and debt repayment
transactions, as this quarter's small gains were more than offset by a $45,000
premium paid in the first quarter of 2003 to repurchase a $500,000 block of the
Company's 9.75% fixed-rate trust preferred securities. The first nine months of
2002 included $1.4 million of net security gains, a majority of which pertained
to $1.1 million of gains associated with the sale of approximately $52 million
of collateralized mortgage obligations (CMOs) in the second quarter of 2002.
These securities were sold to lock in a favorable total investment return (8.2%)
and to avoid the erosion of market value appreciation that was likely in a
falling interest rate environment due to accelerated prepayment speeds.


20


Operating Expenses

Table 6 below sets forth the quarterly and year-to-date results of the major
operating expense categories for the current and prior year, as well as
efficiency ratios (defined below), a standard measure of overhead utilization
used in the banking industry.

Table 6: Operating Expenses



Three Months Ended Nine Months Ended
------------------------------- -------------------------------
September 30, September 30, September 30, September 30,
(000's omitted) 2003 2002 2003 2002
------------------------------- -------------------------------

Salaries and employee benefits $13,226 $11,951 $38,244 $36,189
Occupancy 2,255 1,781 7,004 6,180
Equipment and furniture 1,885 1,715 5,766 5,569
Legal and professional fees 672 787 2,250 2,288
Data processing 1,636 1,673 5,001 4,858
Amortization of intangible assets 1,269 1,597 3,801 4,641
Office supplies 455 459 1,507 1,756
Foreclosed property 155 112 313 730
Deposit insurance premiums 99 105 301 336
Other 3,335 2,684 10,305 7,976
------------------------- -------------------------
Total recurring expenses 24,987 22,864 74,492 70,523
Acquisition expenses 165 0 170 700
------------------------- -------------------------
Total operating expenses $25,152 $22,864 $74,662 $71,223
========================= =========================

Total operating expenses as a
percentage of average assets 2.89% 2.64% 2.94% 2.80%
Efficiency ratio 52.4% 49.1% 53.0% 52.6%


As shown in Table 6, third quarter 2003 operating expenses were $25.1 million,
up 10.0% from the prior year level. Year-to-date operating expenses of $74.7
million increased 4.8% versus the equivalent 2002 period. The first nine months
of 2002 included $700,000 of acquisition-related expenses that primarily
pertained to consulting expenses associated with the restructuring of loan and
deposit operation centers necessitated by the increased level of business volume
arising from the three 2001 acquisitions. Acquisition expenses of $165,000
associated with the Company's two completed acquisitions (Peoples & Harbridge)
and one pending acquisition (Grange National Banc Corp.) have been incurred thus
far in 2003. Recurring third quarter operating expenses (excluding acquisition
expenses) were up 9.3% versus prior year, and year-to-date expenses increased
5.6% in comparison to the first nine months of 2002.

The third quarter increase in recurring operating expenses versus prior year was
mainly attributable to increased personnel, occupancy and volume-driven
expenses, partially offset by lower intangible amortization. Personnel expenses
rose principally as a result of merit increases, new hires, higher pension costs
and the addition of Harbridge Consulting. Occupancy costs were up primarily due
to higher maintenance, depreciation and amortization on new and renovated
facilities, and increased real estate taxes. Volume-driven expenses included a
higher level of checking charges mostly related to greater overdraft volume, and
increased loan origination costs were driven by a record amount of new mortgage
loans. Amortization of intangibles declined due to the use of the accelerated
method of amortization.

The increase in year-to-date recurring operating expenses was mostly
attributable to the same items discussed in the quarterly variance discussion
above: higher personnel, occupancy, checking charges and loan origination
expenses, partially offset by reduced intangible amortization, foreclosed
property costs and office supply expenses. Foreclosed property expenses were
down in the first nine months of 2003 due to lower OREO balances, an insurance
settlement and less write-downs. Office supply expenses fell because these costs
were elevated in the first half of 2002 as a result of the need to purchase new
checks, forms and stationery in conjunction with the 2001 acquisitions.

The Company's efficiency ratio (non-interest expense excluding intangible
amortization and acquisition expenses divided by the sum of net interest income
(FTE) and non-interest income excluding net securities gains/losses) was 52.4%
for the third quarter, 3.3 percentage points above the comparable quarter of
2002. This resulted from operating expenses (as defined above) increasing 11.5%,
while recurring operating income grew at a lesser, 4.6% pace. Despite very
strong non-interest income growth, recurring operating


21


income expansion was limited by the flat net interest income that resulted from
the de-leveraging strategy in effect for most of the 12-month period leading up
to third quarter 2003.

The efficiency ratio for the first nine months of 2003 improved by 40 basis
points versus the equivalent 2002 period, largely because of the strength of
recurring non-interest income growth of 21% versus the more modest increase in
operating expenses (as previously defined) of 7.3%. In addition, year-to-date
2003 net interest income was up 3.2%, as the de-leveraging strategy had less of
an impact on year-over-year variances in the early part of the year. This was
evident by the fact that first quarter 2003 net-interest income grew 8.5% versus
prior year, but the following two quarters experienced flat year-over-year
performance.

Income Taxes

The year-to-date effective income tax rate was reduced to 24.0% in the third
quarter from 25.0% in the second quarter as a result of a higher than expected
proportion of income generated from tax-exempt securities and loans. This
compares to a 27.0% income tax provision rate for the first nine months of 2002.
The tax rate decline was in part driven by the fact that 29% of year-to-date
investment interest income was derived from municipal securities compared to 23%
in 2002. Due to the full year-to-date impact of the rate change being realized
in the quarter, the income tax rate for the third quarter was 22.2% versus 27.0%
in the prior year quarter.

Investments

As reflected in Table 7, the carrying value of investments (including unrealized
gains on available-for-sale securities) was $1.289 billion at the end of the
third quarter, an increase of $6 million or 0.4% from the balance at December
31, 2002. The book value (excluding unrealized gains) of investments increased
by a similar $5 million because recent held-to-maturity purchases offset the
maturity of available-for-sale securities, and unrealized gains remained flat
despite the reduced size of the available-for-sale portfolio. This was caused by
the positive impact that lower interest rates had on the market value of this
portion of the portfolio. As previously mentioned, investments were allowed to
run off from August 2002 through the first half of 2003, reflective of the
Company's strategy to use cash flow to support loan growth and repay borrowings
until reinvestment and leverage opportunities become more attractive. The
Company resumed making significant investment purchases ($199 million) in the
current quarter to take advantage of higher medium and long-term rates and a
steep yield curve, and to protect the Bank from its greatest interest rate risk
exposure, falling rates. Despite these recent purchases the book value of
investments was down $60 million versus one year ago because de-leveraging was
in effect for most of the intervening time period.

Table 7: Investments



September 30, 2003 December 31, 2002
--------------------------- ---------------------------
Amortized Amortized
Cost/Book Market Cost/Book Market
(000's omitted) Value Value Value Value
--------------------------- ---------------------------

Held-to-Maturity Portfolio
Obligations of state and political subdivisions $ 135,216 $ 136,378 $ 7,412 $ 7,666

Available-for-Sale Portfolio
U.S. Treasury securities and obligations of U.S.
government corporations and agencies 425,025 455,428 380,243 411,278
Obligations of state and political subdivisions 401,495 423,484 404,864 420,605
Corporate securities 27,608 30,564 27,972 30,225
Collateralized mortgage obligations (CMO) 117,363 122,846 235,286 245,368
Mortgage-backed securities 85,115 89,107 131,755 137,211
Equity securities 26,858 26,858 25,814 25,814
Federal Reserve Bank common stock 5,656 5,656 5,652 5,652
--------------------------- ---------------------------
Total available-for-sale portfolio 1,089,120 1,153,943 1,211,586 1,276,153
--------------------------- ---------------------------

Total portfolio 1,224,336 $1,290,321 1,218,998 $1,283,819
========== ==========
Net unrealized gain on available-for-sale portfolio 64,823 64,567
---------- ----------
Total carrying value $1,289,159 $1,283,565
========== ==========


September 30, 2002
---------------------------
Amortized
Cost/Book Market
(000's omitted) Value Value
---------------------------

Held-to-Maturity Portfolio
Obligations of state and political subdivisions $ 7,476 $ 7,869

Available-for-Sale Portfolio
U.S. Treasury securities and obligations of U.S.
government corporations and agencies 382,953 412,067
Obligations of state and political subdivisions 405,522 429,409
Corporate securities 33,093 36,619
Collateralized mortgage obligations (CMO) 273,628 284,837
Mortgage-backed securities 149,497 154,983
Equity securities 25,821 25,821
Federal Reserve Bank common stock 5,652 5,652
---------------------------
Total available-for-sale portfolio 1,276,166 1,349,388
---------------------------

Total portfolio 1,283,642 $1,356,571
==========
Net unrealized gain on available-for-sale portfolio 73,222
----------
Total carrying value $1,356,864
==========



22


Loans

As shown in Table 8, loans ended the third quarter at $1.924 billion, up $117
million (6.5%) over the last nine months and $145 million (8.1%) higher than one
year earlier. The acquisition of Peoples Bankcorp in September added
approximately $15 million in loans. Excluding the impact of acquisitions, loan
growth of $52 million over the past three months was the largest quarterly
increase in more than three years. Eighty-six percent of the net growth over the
last 12 months has been from consumer mortgage lending. Sales of new
secondary-market-eligible production resumed in late 2002, amounting to
placement of $9 million in fourth quarter 2002, and $67 million over the first
nine months of 2003. Had these mortgages been retained in portfolio, loans would
have risen $221 million or 12.4% over the latest twelve months. As previously
mentioned, the current interest rate environment and analysis of its
asset/liability position led the Company to decide in the current quarter to
cease selling secondary-market-eligible loans with terms of 20 years and greater
(mortgages with shorter terms were already being held in portfolio). The
increase over the past 12 months in total outstanding loans is attributable
principally to the New York markets, with total outstanding loans declining in
Pennsylvania.

Table 8: Loans



(000's omitted) September 30, 2003 December 31, 2002 September 30, 2002
------------------ ------------------ ------------------

Consumer mortgage $ 606,106 31% $ 510,309 28% $ 482,117 27%
Business lending 630,886 33% 629,874 35% 629,073 35%
Consumer indirect 318,162 17% 287,380 16% 280,345 16%
Consumer direct 369,099 19% 379,342 21% 387,905 22%
------------------ ------------------ ------------------
Total loans $1,924,253 100% $1,806,905 100% $1,779,440 100%
================== ================== ==================


Despite secondary market sales, consumer mortgages continued to be the main
driver of loan growth, up $96 million in the first nine months of 2003 due to
record levels of refinancing activity driven by mortgage rates that were at
40-year lows. The new markets opened up by our 36-branch FleetBoston purchase
have generated $93 million in real estate portfolio production since their
mid-November 2001 acquisition. Over the last 12 months, bank-wide consumer
mortgages have increased $124 million or 26% to $606 million. This increase
relates to activity in the New York markets. Although originations are up
significantly over prior year in the Pennsylvania market, outstanding balances
have declined as a result of secondary market sales and refinancing of existing
mortgages outside the Bank. Excluding the sale of $76 million of secondary
market mortgages, total consumer mortgages would have been up $200 million or
41% from their level at September 30, 2002.

Business loans rose $1.0 million during the first nine months of 2003. Business
lending has essentially been flat over the last 12 months, as evidenced by the
0.3% ($1.8 million) of loan growth over that period. More specifically, the New
York markets have experienced marginal levels of loan growth, with the
Pennsylvania market experiencing a decline. As has been the case for more than
two years, a soft economy, restricted capital spending by companies, the desire
to maintain solid asset quality standards, and our unwillingness to lend at
unprofitable yields, have limited the growth opportunities in certain of our
markets.

Consumer indirect loans, largely borrowings originated in automobile, marine and
recreational vehicle dealerships, rose $31 million on a year-to-date basis, as
this segment of lending continues to drive growth along with consumer mortgages.
Over the last twelve months indirect loans were up $38 million or 13.5%, with
historically low interest rates, aggressive dealer and manufacturer incentives
on new vehicles, and very competitive pricing on used vehicles driving strong
growth in car, boat and recreational vehicle sales. Both the New York and
Pennsylvania markets contributed growth, each of which added new originating
dealers in 2002.

Consumer direct loans declined by $10.2 million in the first nine months of
2003, a portion of which reflects reduced demand for this type of loan due to
soft economic conditions. In addition, a certain amount of installment and home
equity loans continues to be paid off through conventional mortgage
re-financings. However, these loans were up marginally this quarter ($446,000),
potentially indicating a turning point in the economic recovery. September 30,
2003 consumer direct loans were down $19 million or 4.9% versus the year-earlier
level, with both the New York and Pennsylvania markets experiencing declines.


23


Asset Quality

Table 9 below exhibits the major components of non-performing loans and assets
and key asset quality metrics for the periods ending September 30, 2003 and 2002
and December 31, 2002.

Table 9: Nonperforming Assets



September 30, December 31, September 30,
(000's omitted) 2003 2002 2002
------------- ------------ -------------

Non-accrual loans $10,518 $ 9,754 $10,928
Accruing loans 90+ days delinquent 3,018 1,890 1,289
------- ------- -------
Total non-performing loans 13,536 11,644 12,217
Restructured loans 29 43 46
Other real estate 812 704 1,033
------- ------- -------
Total non-performing assets $14,377 $12,391 $13,296
======= ======= =======

Allowance for loan losses to total loans 1.41% 1.46% 1.35%
Allowance for loan losses to non-performing loans 200% 226% 197%
Non-performing loans to total loans 0.70% 0.64% 0.69%
Non-performing assets to total loans and other real estate 0.75% 0.69% 0.75%


As displayed in Table 9, non-performing assets at September 30, 2003 were $14.4
million, an increase of $2.0 million versus year-end 2002 and $1.1 million
higher than the end of September 2002. Most of the increase was caused by an
increase in loans 90 or more days delinquent. Approximately half of the $1.7
million increase over the last 12 months in loans delinquent 90 days or more
relates to one large New York business customer that recently became
non-current. The remainder represents a rise in small business loan (under
$50,000) delinquencies and approximately $171,000 more delinquent installment
loans. Total non-performing loan levels have declined recently, as evidenced by
a $1.6 million decrease in these loans over the last three months.

Nonperforming loans were 0.70% of total loans outstanding at quarter end versus
0.64% at year-end 2002 and 0.69% at September 30, 2002. This ratio improved
significantly from second quarter 2003's 0.81% level, as non-accruing loans
decreased by $2.2 million. The current and previous quarter's non-performing
loan ratio also compared favorably with the peer bank median of 0.90% at the end
of second quarter 2003. The allowance for loan loss to nonperforming loans
ratio, a general measure of coverage adequacy, was 200% at the end of the third
quarter. This was below the Company's coverage ratio of 226% at year-end 2002,
but higher than the ratio of 197% at September 30, 2002, and consistent with
average coverage of 202% for the latest eight quarters.

Delinquent loans (30 days through non-accruing) as a percent of total loans was
1.64% at the end of the third quarter, a 24 basis-point decrease from year-end
2002 and 16 basis points below the 1.80% delinquency ratio at September 30,
2002. The current delinquency level is seven basis points below the Company's
average of 1.82% over the last eight quarters. As of June 30, 2003, the median
peer bank delinquency ratio was 1.85%, six basis points higher than the
Company's ratio at that time.


24


Table 10: Allowance for Loan Loss Activity



Quarter Ended Nine Months Ended
------------------------------- -------------------------------
(000's omitted) September 30, September 30, September 30, September 30,
2003 2002 2003 2002
------------------------------- -------------------------------

Allowance for loan losses at beginning of period $27,417 $23,883 $26,331 $23,901
Charge-offs:
Business lending 1,269 864 3,971 4,021
Consumer mortgage 54 84 140 84
Consumer direct 808 681 2,196 1,963
Consumer indirect 1,201 961 3,256 2,691
------------------------- -------------------------
Total charge-offs 3,332 2,590 9,563 8,759
Recoveries:
Business lending 179 52 301 248
Consumer mortgage 34 11 42 117
Consumer direct 172 159 577 453
Consumer indirect 415 287 1,124 940
------------------------- -------------------------
Total recoveries 800 509 2,044 1,758
------------------------- -------------------------
Net charge-offs 2,532 2,081 7,519 7,001
Provision for loan losses 2,029 2,278 8,102 7,180
Allowance on acquired loans (1) 203 0 203 0
------------------------- -------------------------
Allowance for loan losses at end of period $27,117 $24,080 $27,117 $24,080
========================= =========================

Net charge-offs to average loans outstanding 0.53% 0.47% 0.55% 0.54%


(1) This reserve addition is attributable to loans purchased from Peoples
Bankcorp Inc. in September 2003.

As displayed in Table 10, net charge-offs during the third quarter were $2.5
million, $451,000 more than the equivalent 2002 period, as the business lending,
consumer direct and consumer indirect segments all experienced increases.
However, the vast majority of the $1.1 million of business loans charged-off had
already been identified as weak and had been reserved for through specific
allocations. In addition, increases in consumer indirect net charge-offs were
driven mostly by increased loan volume, as evidenced by a stable net charge-off
ratio (1.00% vs. 0.97%). For the first nine months of 2003, net charge-offs were
up $518,000 or 7.4% versus the equivalent 2002 period, with the increase being
related to slightly higher charge-off ratios as well as growth in the consumer
indirect and mortgage lending portfolios.

Net charge-offs as a percentage of average loans outstanding ("net charge-off
ratio"), were 0.53% and 0.55% for the third quarter and the first nine months of
2003, respectively. These results were up six basis points for the quarter and
one basis point on a year-to-date basis. Business lending net charge-offs were
0.68% of average loans for the quarter and 0.78% year-to-date, versus 0.51% and
0.79% in the prior year. The business loan net charge-off ratio was down 24
basis points in comparison to the second quarter of 2003. Consumer direct loan
net charge-off ratios of 0.68% for the quarter and 0.58% for the first nine
months of 2003 were up 15 and six basis points from the equivalent prior year
periods, respectively. The consumer indirect net charge-off ratio was up
slightly for the third quarter (3 basis points) and year-to-date (6 basis
points). Consumer mortgage net charge-off ratios were negligible for the third
quarter and year-to-date, and have remained below 0.15% of average mortgage
balances for the last eight quarters.

In accordance with the Company's current allowance for loan loss policy,
specific allocations recognizing probable losses in the business loan portfolio
are determined based on the evaluation of the customers' ability to make their
principal and interest payments as scheduled and the sufficiency of the
collateral securing the credit. If both of these items are deemed to be
deficient, an allowance allocation is assigned to the loan to cover the probable
shortfall. Specific allocations were down $0.5 million in the current quarter to
$5.0 million and were flat on a year-to-date basis. The level of specific
allocations is a function of allocations added and removed, pay-downs and
charge-offs. During the latest quarter approximately $0.4 million of new
specific allocations were added and $0.9 million of existing specific
allocations were charged-off.

An overall review of the asset quality of the portfolio is completed each
quarter. As noted above, specific loan loss allocations for certain business
customers identified as weak are evaluated and adjusted as necessary. General
allocations against all other business loans and the consumer product lines are
reviewed and recalculated quarterly based on historical loss experience,
performance trends, and various judgmental factors. In accordance with this
review, one of the qualitative risk factors related to business loans was
increased in the first quarter, resulting in an additional $419,000 being
included in the allowance for loan loss at the end of the latest quarter.

As a result of this process, a required loan loss allowance of $27.1 million was
determined as of September 30, 2003, necessitating a $2.0 million loan loss
provision for the quarter compared to $2.3 million one year earlier. The third
quarter 2003 loan loss provision

25


was $0.5 million lower than net charge-offs. This was primarily a result of $0.9
million of those charge-offs being associated with business loans that already
had specific allowances allocated to them, offset by $0.4 million more allowance
needed to cover loan growth. The year-to-date provision of $8.1 million was $0.9
million higher than the prior year period. This was due mostly to higher loan
balances and the revised business loan risk factor discussed above.

The allowance for loan losses has risen $3.0 million or 12.6% over the last 12
months, versus a 8.1% increase in loans outstanding. Consequently, the ratio of
allowance for loan loss to loans outstanding has climbed six basis points to
1.41%, nine basis points below the level at the end of first quarter 2003 of
1.50%.

Deposits

As shown in Table 11 below, average deposits of $2.543 billion in the third
quarter were up 0.2% compared to fourth quarter 2002 and were essentially flat
with third quarter 2002. Current balances reflect the addition of $23.6 million
of deposits from the acquisition of Peoples Bankcorp on September 5, 2003.

Changes in individual deposit categories exhibit the recent trend of increases
in liquid interest-bearing deposits, such as interest checking and savings
accounts, more than offsetting time deposit run-off and lower money market
account balances. This shift in deposit mix may reflect customers' unwillingness
to be locked into CD rates for extended periods of time and hold money in
accounts with higher minimum balance requirements at current low interest rates,
especially given the diminished interest rate spread between these accounts and
shorter-term or less restrictive interest-bearing accounts. The greatly reduced
opportunity cost of holding money in non-interest bearing accounts has also
helped to drive up the average balances for demand deposit accounts, as
evidenced by a third quarter increase of 8.0% versus the year-earlier period.
The shift in the deposit mix towards non-interest and lower interest-bearing
accounts contributed further funding cost benefits beyond the absolute drop in
interest rates, helping to lower the overall cost of deposits from 2.04% in
third quarter 2002 to 1.39% in the current quarter.

Average IPC (individuals and businesses) deposits have been relatively flat over
the latest 12 months, reflective of the economic conditions in our primary
markets. Third quarter 2003 public fund deposits decreased on an average basis
versus fourth quarter 2002, reflective of traditional seasonal fluctuations.

Table 11: Average Deposits

September 30, December 31, September 30,
(000's omitted) 2003 2002 2002
------------- ------------ -------------
Demand deposits $ 483,142 $ 454,038 $ 447,303
Interest checking deposits 274,803 263,490 260,545
Savings deposits 431,414 407,701 407,895
Money market deposits 290,655 301,169 299,905
Time deposits 1,062,968 1,112,447 1,126,585
---------- ---------- ----------
Total deposits $2,542,982 $2,538,845 $2,542,233
========== ========== ==========

IPC deposits $2,388,529 $2,377,777 $2,388,475
Public fund deposits 154,453 161,068 153,758
---------- ---------- ----------
Total deposits $2,542,982 $2,538,845 $2,542,233
========== ========== ==========


26


Borrowings

At the end of the third quarter 2003, borrowings and federal funds purchased of
$534 million were $70 million or 15.2% higher than they were at December 31,
2002. Short-term borrowings increased by $64 million, long-term borrowings
decreased by $6 million and federal funds purchased increased by $12 million. As
previously discussed, short-term borrowings have recently been utilized to fund
investment purchases in order to take advantage of the unusually steep yield
curve. At September 30, 2003, trust preferred securities were $458,000 lower
than year-end 2002 primarily as a result of the purchase of a block of the
fixed-rate portion of these securities (see debt prepayment discussion on page
20). Refer to the net interest income section on pages 15 - 16 for further
review of borrowing activity over the past 12 months.

Shareholders' Equity

On June 9, 2003 the Company announced that its Board of Directors had authorized
a stock repurchase program to acquire up to 700,000 of its shares, or
approximately 5.4%, of its outstanding common stock. The shares may be
repurchased from time to time, in open market or privately negotiated
transactions over the course of the subsequent 12 months. All reacquired shares
will become treasury shares and will be used for general corporate purposes. As
of the end of the third quarter, 208,150 shares had been repurchased through
this program at an average price of $40.79. In accordance with Securities and
Exchange Commission (SEC) regulations, the Company temporarily suspended its
stock repurchases following the effective date of the Form S-4 Registration
Statement filed in connection with the pending acquisition of Grange National
Banc Corp. The Company will be able resume stock repurchases at its discretion
after the closing of the Grange National Banc Corp. merger.

Total shareholders' equity equaled $342 million at the end of the third quarter,
$16.7 million higher than the balance at December 31, 2002. This increase
consisted of net income of $31.7 million, a change in the after-tax market value
adjustment of $1.0 million and $4.2 million from shares issued under the
employee stock plan, offset by dividends declared of $11.7 million and treasury
stock purchases of $8.5 million. Over the past 12 months total shareholders'
equity increased by $17.6 million, in most part driven by net income offset by
dividends declared and treasury stock purchases.

The Company's Tier I leverage ratio, a primary measure of regulatory capital for
which 5% is the requirement to be "well-capitalized," reached 7.40% at the end
of the third quarter, up 52 basis points from one year ago. The tangible
equity-to-assets ratio rose 23 basis points over the last 12 months to 5.88%.
Excluding the impact of the change in the market value adjustment (which impacts
both asset and equity levels), the tangible equity-to-assets ratio at September
30, 2003 would have risen by 38 basis points versus one year earlier.

The dividend payout ratio (dividends declared divided by net income) for third
quarter 2003 was 35.4%, up 1.4 percentage points from one year ago. The ratio
increased because dividends declared increased 10.3% (dividends per share were
raised to $0.32 from $0.29 in September), a higher percentage increase than the
6.1% growth in net income. The September 2003 year-to-date dividend payout ratio
of 36.9% fell slightly from the prior year level of 37.2% due to net income
rising 9.8%, while dividends declared grew at a slightly slower pace of 8.9%.

Liquidity

Due to the potential for unexpected fluctuations in deposits and loans, active
management of the Company's liquidity is critical. In order to respond to these
circumstances, adequate sources of both on and off-balance sheet funding are in
place.

The Bank's primary approach to measuring liquidity is known as the Basic
Surplus/Deficit model. It is used to calculate liquidity over two time periods:
first, the amount of cash that could be made available within 30 days
(calculated as liquid assets less short-term liabilities); and second, a
projection of subsequent cash availability over an additional 60 days. The
minimum policy level of liquidity under the Basic Surplus/Deficit approach is
7.5% of total assets for both the 30 and 90-day time horizons. As of September
30, 2003, this ratio was 13.2% and 13.2% for the respective time periods,
excluding the Company's capacity to borrow additional funds from the Federal
Home Loan Bank.

To measure longer-term liquidity, a baseline projection of loan and deposit
growth for five years is made to reflect how current liquidity levels could
change over time. This five-year measure reflects ample liquidity for loan
growth over the next five years.


27


Forward-Looking Statements

This document contains comments or information that constitute forward-looking
statements (within the meaning of the Private Securities Litigation Reform Act
of 1995), which involve significant risks and uncertainties. Actual results may
differ materially from the results discussed in the forward-looking statements.
Moreover, the Company's plans, objectives and intentions are subject to change
based on various factors (some of which are beyond the Company's control).
Factors that could cause actual results to differ from those discussed in the
forward-looking statements include: (1) risks related to credit quality,
interest rate sensitivity and liquidity; (2) the strength of the U.S. economy in
general and the strength of the local economies where the Company conducts its
business; (3) the effect of, and changes in, monetary and fiscal policies and
laws, including interest rate policies of the Board of Governors of the Federal
Reserve System; (4) inflation, interest rate, market and monetary fluctuations;
(5) the timely development of new products and services and customer perception
of the overall value thereof (including features, pricing and quality) compared
to competing products and services; (6) changes in consumer spending, borrowing
and savings habits; (7) technological changes, including the successful
integration of the acquired operations; (8) any acquisitions or mergers that
might be considered by the Company and the costs and factors associated
therewith; (9) the ability to maintain and increase market share and control
expenses; (10) the effect of changes in laws and regulations (including laws and
regulations concerning taxes, banking, securities and insurance) and accounting
principles generally accepted in the United States; (11) changes in the
Company's organization, compensation and benefit plans and in the availability
of, and compensation levels for, employees in its geographic markets; (12) the
costs and effects of litigation and of any adverse outcome in such litigation;
(13) the ability to hire and retain key management personnel; (14) other risk
factors outlined in the Company's filings with the Securities and Exchange
Commission from time to time; and (15) the success of the Company at managing
the risks of the foregoing.

The foregoing list of important factors is not all-inclusive. Such
forward-looking statements speak only as of the date on which they are made and
the Company does not undertake any obligation to update any forward-looking
statement, whether written or oral, to reflect events or circumstances after the
date on which such statement is made. If the Company does update or correct one
or more forward-looking statements, investors and others should not conclude
that the Company will make additional updates or corrections with respect
thereto or with respect to other forward-looking statements.


28


Item 3. Quantitative and Qualitative Disclosure about Market Risk

Market risk is the risk of loss in a financial instrument arising from adverse
changes in market rates, prices or credit risk. Credit risk associated with the
Company's loan portfolio has been previously discussed in the asset quality
section of Management's Discussion and Analysis of Financial Condition and
Results of Operation. The Company has an immaterial amount of credit risk in its
investment portfolio because essentially all of the fixed-income securities in
the portfolio are AAA-rated (highest possible rating). Therefore, almost all the
market risk in the investment portfolio is related to interest rates. The
ongoing monitoring and management of this risk, over both a short-term tactical
and longer-term strategic time horizon, is an important component of the
Company's asset/liability management process, which is governed by policies
established by its Board of Directors and reviewed and approved annually.

As the Company does not believe it is possible to reliably predict future
interest rate movements, it has maintained an appropriate process and set of
measurement tools which enable it to identify and quantify sources of interest
rate risk in varying rate environments. The primary tool used by the Company in
managing interest rate risk is income simulation. The analysis begins by
measuring the impact of differences in maturity and repricing of all balance
sheet positions, embedded option risk and balance sheet growth.

Changes in net interest income are reviewed after subjecting the balance sheet
to an array of treasury yield curve possibilities. The following reflects the
Company's one-year net interest income sensitivity based on asset and liability
levels on September 30, 2003, assuming conservative levels of balance sheet
growth-- low single digit growth in loans and deposits along with replacement of
investment run-off, augmented by any necessary changes in borrowings, with no
growth in other major portions of the balance sheet. On that basis, a variety of
scenarios was tested, including moving the prime and federal funds rates up 200
basis points and down 100 basis points over a 12 month period while flattening
the long end of the treasury curve to spreads over federal funds that are more
consistent with historical norms.

Table 13: Management Model

Net Interest Income
Rate Change Dollar Change During First 12 Months
In Basis Points Versus No Change In Rates Percent Change
--------------------------------------------------------------------------
+ 200 bp -3.5 million -2.4%
- 100 bp -1.8 million -1.2%

The analysis does not represent a Company forecast and should not be relied upon
as being indicative of expected operating results. These hypothetical estimates
are based upon numerous assumptions: the nature and timing of interest rate
levels (including yield curve shape), prepayments on loans and securities,
deposit decay rates, pricing decisions on loans and deposits,
reinvestment/replacement of asset and liability cash flows, and other factors.
While the assumptions are developed based upon current economic and local market
conditions, the Company cannot make any assurances as to the predictive nature
of these assumptions, including how customer preferences or competitor
influences might change. Furthermore, the sensitivity analysis does not reflect
actions that ALCO might take in responding to or anticipating changes in
interest rates.


29


Item 4. Controls and Procedures

Under the supervision and with the participation of our management, including
the President and Chief Executive Officer and Chief Financial Officer, the
Company has evaluated the effectiveness of the design and operation of our
disclosure controls and procedures as of the filing date of this quarterly
report, and, based on their evaluation, our President and Chief Executive
Officer and Chief Financial Officer have concluded that these controls and
procedures are effective. There were no significant changes in our internal
controls or in other factors that could significantly affect these controls
subsequent to the date of their evaluation.

Disclosure controls and procedures are our controls and other procedures that
are designed to ensure that information required to be disclosed in the reports
that the Company files or submits under the Exchange Act is recorded, processed,
summarized and reported, within the time periods specified in the Securities and
Exchange Commission's rules and forms. Disclosure controls and procedures
include, without limitation, controls and procedures designed to ensure that
information required to be disclosed by the Company is accumulated and
communicated to our management, including our President and Chief Executive
Officer and Chief Financial Officer, as appropriate to allow timely decisions
regarding required disclosure.


30


Part II. Other Information

Item 1. Legal Proceedings.

The Company and its subsidiaries are subject in the normal course of business to
various pending and threatened legal proceedings in which claims for monetary
damages are asserted. Management, after consultation with legal counsel, does
not anticipate that the aggregate liability, if any, arising out of litigation
pending against the Company or its subsidiaries will have a material effect on
the Company's consolidated financial position.

Item 2. Changes in Securities.

Not applicable.

Item 3. Defaults Upon Senior Securities.

Not applicable.

Item 4. Submission of Matters to a Vote of Securities Holders.

There were no matters submitted to a vote of the shareholders during the quarter
ended September 30, 2003.

Item 5. Other Information.

Not applicable

Item 6. Exhibits and Reports on Form 8-K

Exhibit No. Description
- ----------- -----------
2.1 Amended and Restated Agreement and Plan of Merger, dated as of
June 7, 2003, by and between the Registrant and Grange
National Banc Corp. (incorporated by reference to Annex A to
the proxy statement/prospectus included in the Registration
Statement on Form S-4 (Reg. No. 333-107949) filed on August
20, 2003, as amended)

31.1 Certification of Sanford A. Belden, President and Chief
Executive Officer of the Registrant, pursuant to Rule
13a-15(e) or Rule 15d-15(e) under the Securities Exchange Act
of 1934, as adopted pursuant to Section 302 of the
Sarbanes-Oxley Act of 2002.

31.2 Certification of Mark E. Tryniski, Treasurer and Chief
Financial Officer of the Registrant, pursuant to Rule
13a-15(e) or Rule 15d-15(e) under the Securities Exchange Act
of 1934, as adopted pursuant to Section 302 of the
Sarbanes-Oxley Act of 2002.

32.1 Certification of Sanford A. Belden, President and Chief
Executive Officer of the Registrant, pursuant to 18 U.S.C.
Section 1350, as adopted pursuant to Section 906 of the
Sarbanes-Oxley Act of 2002.

32.2 Certification of Mark E. Tryniski, Treasurer and Chief
Financial Officer of the Registrant, pursuant to 18 U.S.C.
Section 1350, as adopted pursuant to Section 906 of the
Sarbanes-Oxley Act of 2002.

Reports on Form 8-K:

o Form 8-K related to quarterly earnings press release was filed on July 18,
2003.


31


SIGNATURES

Pursuant to the requirements of The Securities Exchange Act of 1934, the
registrant has duly caused this report to be signed on its behalf by the
undersigned thereunto duly authorized.

Community Bank System, Inc.


Date: November 13, 2003 /s/ Sanford A. Belden
--------------------------------
Sanford A. Belden, President,
Chief Executive Officer and
Director


Date: November 13, 2003 /s/ Mark E. Tryniski
--------------------------------
Mark E. Tryniski,
Treasurer and Chief
Financial Officer


32