OMTOOL LTD - 10-Q Quarterly Report

Item 1. Consolidated Financial Statements

OMTOOL, LTD. AND SUBSIDIARIES

(Unaudited)

	September 30, 2004			December 31, 2003

ASSETS
Current assets:
Cash and cash equivalents	$	10,032,239		$	8,242,067
Accounts receivable, less reserves of $123,000 at September 30, 2004 and $367,000 at December 31, 2003	1,269,652			1,535,540
Inventories	37,936			37,632
Prepaid expenses and other current assets	386,330			268,112
Total current assets	11,726,157			10,083,351
Property and equipment, net	242,128			394,623
Other assets	11,563			13,962
Total assets	$	11,979,848		$	10,491,936

LIABILITIES AND STOCKHOLDERS’ EQUITY
Current liabilities:
Accounts payable	$	790,039		$	883,583
Accrued liabilities	1,176,168			1,202,359
Accrued restructuring	—			443,830
Accrued state sales tax	828,076			1,010,496
Deferred revenue, short term	2,833,599			3,306,474
Total current liabilities	5,627,882			6,846,742
Long term liabilities:
Deferred revenue, long-term	301,764			205,967
Total liabilities	5,929,646			7,052,709

Stockholders’ equity:
Preferred Stock, $0.01 par value —
Authorized — 2,000,000 shares; Issued and outstanding — none	—			—
Common Stock, $0.01 par value —
Authorized — 35,000,000 shares; Issued — 4,367,878 shares at September 30, 2004 and 3,716,878 shares at December 31, 2003; Outstanding — 3,851,472 shares at September 30, 2004 and 3,500,500 shares at December 31, 2003, respectively	43,678			37,169
Additional paid-in capital	35,259,708			31,936,038
Accumulated deficit	(26,565,955		)	(27,617,599		)
Treasury stock, at cost (516,406 shares at September 30, 2004 and 216,378 shares at December 31, 2003)	(2,649,757		)	(877,934		)
Accumulated other comprehensive loss	(37,472		)	(38,447		)
Total stockholders’ equity	6,050,202			3,439,227

Total liabilities and stockholders’ equity	$	11,979,848		$	10,491,936

The accompanying notes are an integral part of these unaudited consolidated financial statements.

OMTOOL, LTD. AND SUBSIDIARIES

Consolidated Statements of Operations

(Unaudited)

	Three months ended September 30,						Nine months ended September 30,
	2004			2003			2004		2003
Revenues:
Software license	$	1,011,298		$	983,595		$	3,314,682	$	2,971,873
Hardware	696,715			710,189			2,312,461		1,827,528
Service and other	1,739,991			1,856,348			5,216,520		5,064,671

Total revenues	3,448,004			3,550,132			10,843,663		9,864,072

Cost of revenues:
Software license	32,659			86,820			150,833		237,635
Hardware	404,545			432,000			1,393,065		1,231,520
Service and other	676,073			816,610			2,067,721		2,414,010

Total cost of revenues	1,113,277			1,335,430			3,611,619		3,883,165

Gross profit	2,334,727			2,214,702			7,232,044		5,980,907

Operating expenses:
Sales and marketing	1,013,316			1,038,515			3,045,097		3,707,037
Research and development	478,108			562,893			1,431,273		1,735,014
General and administrative	527,364			796,729			1,799,052		2,354,947
Restructuring	—			806,581			—		806,581

Total operating expenses	2,018,788			3,204,718			6,275,422		8,603,579

Income (loss) from operations	315,939			(990,016		)	956,622		(2,622,672		)

Interest and other income, net	30,476			67,761			104,931		121,124

Income (loss) before tax (benefit) provision	346,415			(922,255		)	1,061,553		(2,501,548		)

Tax (benefit) provision	(47,794		)	—			9,909		(155,398		)

Net income (loss)	$	394,209		$	(922,255	)	$	1,051,644	$	(2,346,150	)

Net income (loss) per share
Basic	$	0.10		$	(0.26	)	$	0.28	$	(0.67	)
Diluted	$	0.10		$	(0.26	)	$	0.27	$	(0.67	)

Weighted average number of common shares outstanding
Basic	3,936,706			3,493,696			3,738,216		3,495,162
Diluted	4,126,239			3,493,696			3,924,607		3,495,162

The accompanying notes are an integral part of these unaudited consolidated financial statements.

OMTOOL, LTD. AND SUBSIDIARIES

Consolidated Statements of Cash Flows

(Unaudited)

	Nine months ended September 30,
	2004			2003
Cash Flows from Operating Activities:
Net income (loss)	$	1,051,644		$	(2,346,150	)
Adjustments to reconcile net income (loss) to net cash provided by (used in) operating activities–
Depreciation	188,477			323,373
Accounts receivable reserves	(245,033		)	(247,912		)
Changes in assets and liabilities–
Accounts receivable	522,434			397,151
Prepaid expenses and other current assets	(192,352		)	88,252
Inventory	(272		)	67,785
Accounts payable	(98,125		)	(226,053		)
Accrued liabilities	44,170			(202,356		)
Accrued state sales tax	(182,420		)	(338,558		)
Accrued restructuring	(443,830		)	725,677
Other assets	2,399			—
Deferred revenue	(384,430		)	(96,071		)

Net cash provided by (used in) operating activities	262,662			(1,854,862		)

Cash Flows from Investing Activities:
Purchases of property and equipment	(35,758		)	(180,338		)
Purchases of short-term investments	—			(1,999,449		)
Proceeds from sale of short-term investments	—			3,596,604

Net cash (used in) provided by investing activities	(35,758		)	1,416,817

Cash Flows from Financing Activities:
Net proceeds from issuance of common stock	3,570,856			10,037
Purchase of treasury stock	(2,012,500		)	—

Net cash provided by financing activities	1,558,356			10,037

Exchange rate effect on cash	4,912			18,133

Net increase (decrease) in cash and cash equivalents	1,790,172			(409,875		)

Cash and cash equivalents, beginning of period	8,242,067			8,192,523

Cash and cash equivalents, end of period	$	10,032,239		$	7,782,648

The accompanying notes are an integral part of these unaudited consolidated financial statements.

OMTOOL, LTD. AND SUBSIDIARIES

Notes to Consolidated Financial Statements

(Unaudited)

(1) Basis of Presentation

The accompanying unaudited consolidated financial statements have been prepared by Omtool, Ltd. (the “Company” or “Omtool”) pursuant to the rules and regulations of the Securities and Exchange Commission (“SEC”) regarding interim financial reporting. Accordingly, they do not include all of the information and footnotes required by generally accepted accounting principles for complete financial statements and should be read in conjunction with the consolidated financial statements and notes thereto for the year ended December 31, 2003 as filed with the SEC on March 23, 2004. The accompanying consolidated financial statements reflect all adjustments (consisting of normal recurring adjustments) which are, in the opinion of management, necessary for a fair presentation of results for the interim periods presented. The results of operations for the three and nine month period ended September 30, 2004 are not necessarily indicative of the results to be expected for the full fiscal year.

The Company’s financial results for the first nine months of 2004 improved from the first nine months of 2003 as the Company generated a net profit of $1.1 million in the first nine months of 2004 as compared to a net loss of $2.3 million in the first nine months of 2003. The improvement in financial results was due primarily to an increase of approximately $1.0 million, or 10%, in total revenues as well as realized operating cost savings resulting from the restructuring charge in 2003. Management believes that the increase in revenues during this period is due to increased demand for enterprise software solutions which has led to an increase in information technology spending and is also due to greater market acceptance of the AccuRoute™ product, both of which resulted in increased sales bookings for the Company. Furthermore, management believes that the financial results for the fourth quarter of fiscal year 2004 will exhibit improvement compared to the same period in the prior year. This belief is based on the Company’s current expected level of sales bookings and corresponding revenue growth combined with lower expected operating expenses as a direct result of the Company’s third quarter 2003 restructuring. However, this expectation may change if the current economic environment changes and softness in information technology spending returns or if the Company’s products do not achieve further market acceptance. During the nine months ended September 30, 2004, the Company raised $3.6 million through the sale of 600,000 shares of common stock, at a price of $6.00 per share, in a private placement to institutional and other accredited investors. The proceeds of the private placement are being used for additional working capital and other general corporate purposes. Also during the nine months ended September 30, 2004, the Company repurchased 350,000 shares of its outstanding common stock from ASA International Ltd., an existing shareholder, in a private transaction at a price of $5.75 per share. The shares were purchased with the use of generally available corporate funds and will be held in treasury. These activities along with cash generated from operations resulted in an increase in cash and cash equivalents of approximately $1.8 million for the nine months ended September 30, 2004. The Company’s cash and cash equivalents at September 30, 2004 were $10.0 million. The Company believes that its existing cash and cash equivalents will be sufficient to meet its working capital and capital expenditures for at least the next twelve months.

(2) Net Income (Loss) per Common Share

The Company reports earnings per share in accordance with Statement of Financial Accounting Standards (“SFAS”) No. 128, Earnings per Share. The dilutive effect of potential common shares in 2004, consisting of outstanding stock options and a stock warrant, is determined using the treasury stock method, in accordance with SFAS No. 128. Diluted weighted average shares outstanding for the three months and nine months ended September 30, 2003 exclude 740,444 potential common shares from stock options because to include them would have been anti-dilutive for the period presented as the Company reported a net loss during the period. For the three months and nine months ended September 30, 2004, the dilutive calculation excludes the potential common shares related to 126,278 and 175,738, respectively, outstanding stock options which have an anti-dilutive effect since their exercise price exceeds the market value of the Company’s common stock. A reconciliation of basic and diluted common shares outstanding is as follows:

	Three Months Ended September 30,					Nine Months Ended September 30,
	2004		2003			2004		2003
Weighted average number of common shares outstanding	3,936,706		3,493,696			3,738,216		3,495,162
Potential common shares pursuant to stock options and warrants	189,533		—			186,391		—
Diluted weighted average shares	4,126,239		3,493,696			3,924,607		3,495,162
Basic net income (loss) per common share	$	0.10	$	(0.26	)	$	0.28	$	(0.67	)
Diluted net income (loss) per common and potential common share	$	0.10	$	(0.26	)	$	0.27	$	(0.67	)

(3) Income Taxes

SFAS No. 109, Accounting for Income Taxes, requires a valuation allowance to be recorded against deferred tax assets when it is more likely than not that some or all of the deferred tax assets will not be realized. As a result of cumulative losses in recent years and continued economic uncertainty, the Company has provided a full valuation allowance against all of its net deferred tax assets and will do so until it returns to an appropriate level of sustained taxable income. The ultimate realization of these deferred tax assets depends upon the Company’s ability to generate sufficient future taxable income. If the Company is successful in generating sufficient future taxable income, the Company will reduce the valuation allowance through a reduction in income tax expense in the future.

During the three months ended September 30, 2004, the Company recorded a net tax benefit of $47,794 resulting primarily from a decrease in the Company’s estimated taxes payable as a result of a revised international transfer pricing agreement with its United Kingdom Subsidiary. The resulting net tax provision required for the consolidated entity for the nine months ended September 30, 2004, was $9,909 for expected tax liability in the United States and for expected tax liability related to its United Kingdom subsidiary. The provision for the first nine months of 2004 is net of a $28,800 adjustment related to a fiscal year 2003 transfer pricing adjustment.

During the nine months ended September 30, 2003, the Company recorded $155,398 of tax benefit due to a tax refund that its United Kingdom subsidiary received during the first quarter of 2003. This subsidiary had incurred a loss for the year ended December 31, 1999 which resulted in the income tax benefit. The tax benefit was carried back to prior years’ taxes paid and resulted in a tax refund. Because the subsidiary was undergoing an Inland Revenue audit for the 1999 tax year, doubt existed about the realizability of this refund and the Company did not record the benefit on its books until the audit was cleared and the cash was received, both of which occurred in the first quarter of 2003.

(4) Comprehensive Income (Loss)

The components of the Company’s comprehensive income (loss) are as follows:

	Three months ended September 30,						Nine months ended September 30,
	2004		2003				2004			2003
Net income (loss)	$	394,209	$	(922,255		)	$		1,051,644	$	(2,346,150	)
Foreign currency translation adjustments	11,259		7,883				976			6,038
Comprehensive income (loss)	$	405,468	$		(914,372	)	$	1,052,620		$	(2,340,112	)

(5) Stock Based Compensation

The Company accounts for stock-based compensation for employees under the recognition and measurement principles of Accounting Principles Board Opinion No. 25, Accounting for Stock Issued to Employees, and related interpretations. The following table illustrates the effect on net income (loss) and net income (loss) per share if the Company had applied the fair value recognition provisions of Financial Accounting Standards Board Statement (“FAS”) No. 123, Accounting for Stock-Based Compensation, as amended by FAS No. 148, Accounting for Stock-Based Compensation – Transition and Disclosure to stock-based employee compensation.

	Three months Ended September 30,						Nine months Ended September 30,
	2004			2003			2004			2003

Net income (loss), as reported	$	394,209		$	(922,255	)	$	1,051,644		$	(2,346,150	)
Deduct: Total stock-based employee compensation expense determined under fair value method for all awards	(46,452		)	(134,974		)	(169,422		)	(575,156		)
Pro forma net income (loss)	$	347,757		$	(1,057,229	)	$	882,222		$	(2,921,306	)

Net income (loss) per share:
Basic, as reported	$	0.10		$	(0.26	)	$	0.28		$	(0.67	)
Diluted, as reported	$	0.10		$	(0.26	)	$	0.27		$	(0.67	)
Basic, pro forma	$	0.09		$	(0.30	)	$	0.24		$	(0.84	)
Diluted, pro forma	$	0.08		$	(0.30	)	$	0.22		$	(0.84	)

(6) Accrued Liabilities

Accrued liabilities consist of the following:

	September 30, 2004		December 31, 2003
Accrued health insurance expense	$	185,621	$	205,547
Accrued salary and salary-related	561,785		466,903
Accrued professional fees	160,885		145,962
Other accrued expenses	267,877		383,947
	$	1,176,168	$	1,202,359

(7) Restructuring Costs

In the third quarter of 2003, the Company announced a restructuring of certain of its operations, and recorded a pre-tax charge of $806,581 in accordance with SFAS No. 146, Accounting for Costs Associated with Exit or Disposal Activities. The charge includes severance-related costs associated with the workforce reduction in the Company’s domestic operations and costs associated with closing its Oregon office. The reduction in workforce consisted of three employees in the Company’s sales and marketing department, two employees performing general and administrative functions, three employees performing technical support and five employees in the Company’s research and development department. The balance of this charge consists of costs incurred as a result of closing the Company’s Oregon office. All of the costs associated with closing the Company’s Oregon office were paid as of December 31, 2003.

The following table summarizes the restructuring activity for the nine months ended September 30, 2004:

	Severance
Ending balance at December 31, 2003	$	443,830
Cash payments	(443,830		)
Ending balance, September 30, 2004	$	—

The total cash impact of the restructuring is $806,581, all of which was paid by the end of the third quarter of 2004.

(8) Equity Transactions

On March 30, 2004, the Company raised $3.6 million through the sale of 600,000 shares of common stock, at a price of $6.00 per share in a private placement to institutional and other accredited investors. The fees associated with issuing the shares in connection with the private placement were approximately $147,000 and were recorded as a reduction of additional paid-in capital. Furthermore, Omtool issued 51,000 shares of common stock and a warrant to purchase an additional 51,000 shares of common stock, exercisable over a five-and-a-half-year period at a price of $6.00 per share, to its financial advisor or its designees for advisory services related to the private placement.

On March 30, 2004, Omtool’s Board of Directors approved a two-for-one stock split of the Company’s Common Stock in the form of a dividend effective April 27, 2004 for each stockholder of record as of April 7, 2004. All references in the consolidated financial statements referring to shares, share prices, per share amounts and stock plans have been adjusted retroactively for the two-for-one stock split.

On March 31, 2004, the Company repurchased 350,000 shares of its outstanding common stock from ASA International Ltd., an existing shareholder, in a private transaction at a price of $5.75 per share. The 350,000 shares that were repurchased have been recorded and are held as treasury stock.

(9) Segment and Geographic Information

To date, the Company has viewed its operations and manages its business as principally one segment, software and hardware sales and associated services. As a result, the financial information disclosed herein represents all of the material financial information related to the Company’s principal operating segment in accordance with SFAS No. 131, Disclosures About Segments of an Enterprise and Related Information.

Total revenues from international sources were $403,000 and $2.4 million for the three months and nine months ended September 30, 2004 and $624,000 and $1.8 million for the three months and nine months ended September 30, 2003, respectively. The Company’s revenues from international sources were primarily generated from customers located in Europe. The following table represents amounts relating to geographic locations:

	Three months ended September 30,				Nine months ended September 30,
	2004		2003		2004			2003
Total revenues (1)
United States	$	3,044,993	$	2,926,623	$	8,406,656		$	8,083,275
United Kingdom	131,190		237,986		952,161			949,410
Rest of World	271,821		385,523		1,484,846			831,387
	$	3,448,004	$	3,550,132	$		10,843,663	$	9,864,072

	September 30, 2004			December 31, 2003
Long-lived assets (2)
United States	$		242,465	$	392,801
United Kingdom	11,226			15,784
	$	253,691		$		408,585

(1) Revenues are attributed to geographic regions based on location of customer.

(2) Long-lived assets include property and equipment and other assets.

Item 2.

MANAGEMENT’S DISCUSSION AND ANALYSIS

OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

Management’s Discussion and Analysis of Financial Condition and Results of Operations should be read in conjunction with the accompanying consolidated financial statements for the periods specified and the associated notes. Further reference should be made to the Company’s Annual Report on Form 10-K for the year ended December 31, 2003 as filed with the SEC on March 23, 2004.

Overview

Omtool is a leading provider of electronic document delivery and management software that enables efficient, secure, confirmed and cost-efficient document exchange between businesses. The Company was incorporated in March 1991 and shipped its initial facsimile software products in 1991. Omtool’s products provide users with an extensive, flexible feature set that converts, transmits, receives, and automatically archives documents in electronic formats. Included in the Company’s products is a suite of utility and control functions that enables the conversion of paper documents to standard electronic formats and integrates with industry recognized document and records management systems. Omtool’s products enable the integration of business processes that include the exchange of hard copy and electronic documents such as legal contracts, financial transactions, medical records and purchase order processing. Omtool’s products minimize risks by preserving the security of high value documents while facilitating increased productivity, reducing costs and fulfilling emerging business requirements. AccuRoute™, Omtool’s document routing and distribution software, integrates with many digital scanning and multifunctional devices to allow paper documents to be digitized, distributed and archived. In addition, Omtool’s AccuRoute software provides capture, distribution and compliance for movement of electronic documents and information. Genifax™, Omtool’s enterprise fax software, offers a scalable, server-based feature set and shares a common Windows server-based architecture with the Genidocs product line. Genidocs™, the Company’s secure document delivery application, integrates with existing e-mail systems and provides multiple options for content and attachment encryption, authentication, audit trail and delivery confirmation, and digital signatures. The Company’s AccuRoute software further unifies the codes base and architecture of the Genidocs and Genifax products, coupled with the routing capabilities of AccuRoute’s software platform to provide a truly unique customer specific product to easily manage documents, both paper and electronic, with little or no user training required. A significant portion of the Company’s revenue is derived from licensing the rights to use its fax software products directly to end-users and indirectly through resellers.

The Company resells, from third-party vendors, certain hardware products, including intelligent fax boards and fax modems, to its customers. Hardware sales are undertaken as a convenience to the Company’s customers; and hardware is not required to be purchased from the Company and can be alternatively obtained from a third-party vendor. The fax boards and fax modems that are resold are not functional without the Company’s software and the Company is not in the business of selling fax boards and modems. The Company purchases these hardware products as needed to ship to its customers and the Company maintains a minimal inventory of these hardware products. Management believes that the Company has a good business relationship with suppliers of these products and that supply of these products is stable.

Service and other revenues have consisted primarily of the sale of support contracts. The Company generates a smaller portion of its service and other revenues from consulting, training and installation services.

spending returns or if the Company’s products do not achieve further market acceptance. During the nine months ended September 30, 2004, the Company raised $3.6 million through the sale of 600,000 shares of common stock, at a price of $6.00 per share, in a private placement to institutional and other accredited investors. The proceeds of the private placement are being used for additional working capital and other general corporate purposes. Also during the nine months ended September 30, 2004, the Company repurchased 350,000 shares of its outstanding common stock from ASA International Ltd., an existing shareholder, in a private transaction at a price of $5.75 per share. The shares were purchased with the use of generally available corporate funds and will be held in treasury. These activities along with cash generated from operations resulted in an increase in cash and cash equivalents of approximately $1.8 million for the nine months ended September 30, 2004. The Company’s cash and cash equivalents at September 30, 2004 were $10.0 million. The Company believes that its existing cash and cash equivalents will be sufficient to meet its working capital and capital expenditures for at least the next twelve months.

Although the Company believes that there has been some recent improvement in the demand for enterprise software solutions and market acceptance of our product, it cannot predict whether or when that market will soften or if market acceptance will change. If the market or the market acceptance of our product changes, the Company cannot predict whether, and to what extent, the demand for its products will increase or decrease. Any decrease in demand for the Company’s products would likely result in decreased revenue which would, in turn, have a significant impact on the Company’s financial results because a significant portion of the Company’s operating costs (such as personnel, rent and depreciation) are fixed in advance of a particular quarter. As a result, despite savings realized from the Company’s September 2003 restructuring, the Company’s costs for sales and marketing, research and development and general and administrative could continue to increase as a percentage of revenues, thereby affecting the Company’s operating results.

The Company’s future revenues and operating results may fluctuate from quarter to quarter based on the number and size of sales transactions that the Company enters into with customers, the adequacy of provisions for losses, general economic conditions and other factors. In addition, revenue from a large order may constitute a significant portion of the Company’s total revenues in a particular quarter.

The Company has historically derived a substantial portion of its total revenues from sales within North America. Sales outside of North America (primarily in Europe) represented 18% and 14% of the Company’s total revenues for the nine months ended September 30, 2004 and 2003, respectively. The Company’s gross profit on these sales approximates the gross profit on sales within North America. The increase in the percent of sales outside of North America is a result of the Company’s strategy to expand its international presence (primarily in Europe) by increasing investments in sales and marketing efforts directed toward international markets.

The Company’s United Kingdom subsidiary transacts business primarily in its local currency. The Company manages its foreign exchange exposure by monitoring its net monetary position using natural hedges of its assets and liabilities denominated in local currencies. There can be no assurance that this policy will eliminate all currency exposure. If the Company’s business denominated in foreign currencies increases, the Company may be required to use derivatives to hedge foreign currency exposure.

The Company will continue to leverage its existing distribution channels where appropriate to broaden its reach to the target vertical markets and further penetrate its installed base. The Company is pursuing sales opportunities via its solution/reseller channel as well as focusing sales efforts on specific market segments in order to facilitate product acceptance. Sales through the Company’s indirect distribution channels represented 19% and 25% of the Company’s total revenues for the nine months ended September 30, 2004 and 2003, respectively.

Critical Accounting Policies and Estimates

The Company has identified the policies and estimates below as critical to its business operations and the understanding of its results of operations. The impact and any associated risks related to these policies on the Company’s business operations is discussed throughout Management’s Discussion and Analysis of Financial Condition and Results of Operations where such policies affect the Company’s reported and expected financial results. Note that the Company’s preparation of this Quarterly Report on Form 10-Q requires management to make estimates and assumptions that affect the reported amount of assets and liabilities, disclosure of contingent assets and liabilities at the date of the Company’s financial statements, and the reported amounts of revenue and expenses during the reporting period. There can be no assurance that actual results will not differ from those estimates.

Revenue Recognition and Accounts Receivable Reserves. The Company derives its revenue from primarily two sources (i) product revenue, which includes software license and hardware revenue and (ii) services and support revenue, which includes software maintenance and support, installation, training and consulting revenue. The Company licenses its software products on a perpetual basis. The Company generates revenue from licensing the rights to use its software products and sales of hardware directly to end-users and indirectly through resellers. The Company’s resellers order products from the Company based on purchase orders received from end-users and do not order stock. The Company’s products are sold to resellers and directly to end-users without any specifically stated rights of return. Occasionally, however, the Company, in its sole discretion, will accept a product return if the end-user finds that the product does not fit its needs. The Company also sells hardware products, which are provided by a third-party, on a pass through basis, plus an additional mark-up, to end-users and indirectly through resellers. The hardware products that are resold are not functional without the Company’s software. To support its software products, the Company sells software maintenance and support, installation, training and consulting services to end-users and indirectly through resellers.

The Company applies the provisions of Statement of Position (“SOP”) 97-2, Software Revenue Recognition, as amended by SOP 98-9, Modification of SOP 97-2, Software Revenue Recognition, With Respect to Certain Transactions, to all transactions involving the sale of multiple elements including software, hardware and service revenue. The Company applies the provisions of SFAS No. 48, Revenue Recognition When Right of Return Exists, with respect to providing for potential future product returns. As described below, significant management judgments and estimates must be made and used in connection with the revenue recognized in any accounting period. Material differences may result in the amount and timing of the Company’s revenue if management made different judgments or utilized different estimates.

The Company recognizes revenue from the sale of software products and hardware to both end-users and resellers when persuasive evidence of an arrangement exists, the products have been delivered, the fee is fixed or determinable, collection of the resulting receivable is reasonably assured and there are no uncertainties regarding customer acceptance. The Company maintains a reserve for potential product returns. Software maintenance and support revenue is recognized ratably over the term of the related maintenance period. Typically this is a one-year period, but occasionally the Company sells multiple-year maintenance contracts, in which case the associated revenue is recognized over the multiple-year term of the contract. Other services revenue is recognized as the services are performed. If an arrangement includes an acceptance provision and acceptance is uncertain then the Company will defer all revenue until the customer accepts the products. Acceptance in these instances generally occurs upon the earlier of receipt of a written customer acceptance or expiration of the acceptance period. If an arrangement includes an acceptance provision regarding the Company’s product meeting published specifications and there are no uncertainties with regard to the customer’s acceptance then the Company will recognize revenue at the time of sale, provided that all other revenue recognition criteria previously mentioned have been met and the acceptance period is of short duration.

The Company’s transactions frequently involve the sales of software, hardware and related services under multiple element arrangements. Revenue under multiple element arrangements is allocated to each element under the residual method, in accordance with SOP 98-9, Modification of SOP 97-2, Software Revenue Recognition, With Respect to Certain Transactions. Under this method, revenue is allocated first to all undelivered elements, such as services, based on the fair value of those elements, which is the price charged when these elements are sold separately and unaccompanied by other elements. The Company’s services are not essential to the functionality of the software as these services do not alter the capabilities of the software and do not carry a significant degree of risk to perform. The amount allocated to the delivered elements, such as software license and hardware revenue, is the difference between the total arrangement value and the amount allocated to the undelivered elements. If the delivered elements include both software and hardware, the amount allocated to hardware revenue is based on the price charged to the Company by the third party vendor plus an additional mark up, with the remainder allocated to software revenue. To the extent that a discount is offered in the arrangement, the entire discount is allocated to the delivered element or elements. If the delivered elements include hardware and software, the discount is allocated to the hardware and software based on their respective list prices.

For all sales, the Company uses a binding purchase order, a signed contract or a credit card authorization as evidence of an arrangement. Sales through the Company’s resellers are evidenced by a master agreement governing the relationship, together with binding purchase orders, on a transaction-by-transaction basis.

At the time of the transaction, the Company assesses whether the fee associated with the transaction is fixed or determinable and whether or not collection is reasonably assured. If a significant portion of a fee is due beyond the Company’s normal payment terms, which are thirty to sixty days from invoice date, the Company accounts for the fee as not being fixed or determinable. In these cases, the Company recognizes revenue as the fees become due. The Company assesses

collection based on a number of factors, including past transaction history with the customer and the credit-worthiness of the customer. The Company reviews D&B credit reports for all of its resellers and adjusts its credit limits with those resellers accordingly. If the reseller does not have a favorable report or the Company does not have enough credit information to determine if the reseller is credit-worthy then the Company predominantly sells to such resellers on C.O.D. terms. The Company does not request collateral from its customers. If the Company determines that collection of a fee is not reasonably assured, the fee is deferred and revenue is recognized at the time collection becomes reasonably assured, which is generally upon receipt of payment.

The Company reserves for potential product returns and makes adjustments to the reserve as needed, based on historical product return rates, and considers the impact of new product introductions, changes in customer demand and acceptance of the Company’s products. Management’s calculation of the estimated return reserve is based upon (1) an account specific review of potential returns, where a return probability is known, and (2) a general estimate based upon past historical returns as a percentage of revenue. Significant management judgments and estimates must be made and used in connection with establishing the sales returns reserve in any accounting period. Material differences may result in the amount and timing of revenue for any period if management made different judgments or utilized different estimates. Similarly, management must make estimates of the Company’s ability to collect on its accounts receivable. The Company records trade accounts receivable at the invoiced amount; these accounts do not bear interest. Management specifically analyzes accounts receivable and historical bad debts, customer credit-worthiness, current economic trends and changes in customer payment patterns when evaluating the adequacy of the allowance for doubtful accounts. The Company reviews the allowance for doubtful accounts on a monthly basis. Management’s calculation of the estimated accounts receivable reserve is based upon (1) an account specific review of potential uncollectible accounts, where a bad debt probability is known, and (2) a general estimate based upon past historical bad debts as a percentage of accounts receivable. The Company does not have any off-balance-sheet credit exposure to its customers.

The Company’s combined accounts receivable and returns reserve was approximately $123,000 and $367,000 at September 30, 2004 and December 31, 2003, respectively. Both components of calculating the estimated reserve, specific identification and historic experience, are material judgments. These judgments are based on historic trends, taking into consideration current business and economic conditions, which could change materially, thus changing the required reserve level materially. The potential change could be positive, in the event the reserve estimate proves unnecessary, or negative, if the reserve proves inadequate.

The Company’s deferred revenue is comprised mainly of revenue that is deferred for software maintenance and support contracts. The other components of deferred revenue are the amounts from sales transactions that were deferred because they did not meet all of the provisions of the Company’s revenue recognition policy.

Software Development Costs. Software development costs are considered for capitalization when technological feasibility is established in accordance with SFAS No. 86, Accounting for the Costs of Computer Software To Be Sold, Leased or Otherwise Marketed. The Company sells software in a market that is subject to rapid technological change, new product introductions and changing customer needs. Accordingly, the Company has determined that it cannot determine technological feasibility until the development state of the product is nearly complete. The time period during which cost could be capitalized from the point of reaching technological feasibility until the time of general product release is very short and, consequently, the amounts that might be capitalized are not material to the Company’s consolidated financial position or results of operations. Therefore, the Company charges all software development costs to operations in the period incurred.

Taxes. The Company is required to estimate its income and state sales taxes. This process involves estimating the Company’s actual current tax obligations together with assessing differences resulting from the different treatment of items for tax and accounting purposes which result in deferred income tax assets and liabilities and accrued state sales tax liabilities. The Company has deferred income tax assets and liabilities and accrued state sales tax liabilities included within its balance sheet.

The Company’s deferred tax assets are assessed for each reporting period as to whether it is more likely than not that they will be recovered from future taxable income, including assumptions regarding on going tax planning strategies. To the extent the Company believes that recovery is uncertain, the Company must establish a valuation allowance for assets not expected to be recovered. Changes to the valuation allowance are included as an expense or benefit within the tax provision in the statement of operations.

The Company provides a full valuation allowance against all of its net deferred tax assets and will continue to do so until it returns to an appropriate level of taxable income. The ultimate realization of these deferred tax assets depends upon the

Company’s ability to generate sufficient future taxable income. If the Company is successful in generating sufficient future taxable income, the Company will reduce the valuation allowance through a reduction in income tax expense in the future.

Accrued state sales taxes are estimated for each reporting period based on tax rates in effect for the reporting periods in each of the states where the Company has potential nexus and for the time period that the Company has nexus. The assumptions and estimates used to determine this liability are subject to change as they are difficult to measure or value. In the event that actual results differ from these estimates, the Company’s state sales taxes expense could be materially impacted.

Results of Operations

The following table sets forth certain financial data for the periods indicated as a percentage of total revenues:

	Three months ended September 30,				Nine months ended September 30,
	2004		2003		2004		2003
Revenues:
Software license	29.3	%	27.7	%	30.6	%	30.1	%
Hardware	20.2		20.0		21.3		18.5
Service and other	50.5		52.3		48.1		51.4
Total revenues	100.0		100.0		100.0		100.0
Cost of revenues:
Software license	1.0		2.4		1.4		2.4
Hardware	11.7		12.2		12.8		12.5
Service and other	19.6		23.0		19.1		24.5
Total cost of revenues	32.3		37.6		33.3		39.4
Gross profit	67.7		62.4		66.7		60.6
Operating expenses:
Sales and marketing	29.4		29.3		28.1		37.5
Research and development	13.9		15.9		13.2		17.6
General and administrative	15.3		22.4		16.6		23.9
Restructuring	—		22.7		—		8.2
Total operating expenses	58.6		90.3		57.9		87.2
Income (loss) from operations	9.1		(27.9	)	8.8		(26.6	)
Interest and other income, net	0.9		1.9		1.0		1.2
Tax (benefit) provision	(1.4	)	—		0.1		1.6

Net income (loss)	11.4	%	(26.0	)%	9.7	%	(23.8	)%

Gross profit:
Software license	96.8	%	91.2	%	95.4	%	92.0	%
Hardware	41.9		39.2		39.8		32.6
Service and other	61.1		56.0		60.4		52.3

Three Months Ended September 30, 2004 and 2003

Revenues

Total Revenues. The Company’s total revenue was $3.4 million and $3.6 million for the three months ended September 30, 2004 and 2003, respectively.

Software License. Software license revenue was $1,011,000 and $984,000 for the three months ended September 30, 2004 and September 30, 2003, respectively. Software license revenue accounted for 29% and 28% of total revenues for each respective period. Included in software license revenue for the three months ended September 30, 2004 and 2003 is a reduction of $19,000 and $55,000, respectively, in the sales returns and allowance reserve relating primarily to specific

accounts where the Company has determined that the risk of a return is no longer present. Software license revenues for the three month period ended September 30, 2004 reflected an overall increase in demand for the Company’s AccuRoute product while the Company’s legacy fax product line exhibited a decline compared to the three month period ended September 30, 2003. Revenues from the Company’s AccuRoute product, which requires no hardware related components, represented 46% and 19% of software sales for the three month period ended September 30, 2004 and 2003, respectively. Software revenues from the Company’s legacy fax product line represented 54% and 81% of software sales for the three month period ended September 30, 2004 and 2003, respectively. The growth of the AccuRoute product line is a result of greater market acceptance of the product. Though the Company cannot accurately predict the exact mix of products that will be sold in the future, it expects that software license revenue will constitute a larger percentage of its total revenue if demand for its newer products which do not require the purchase of additional hardware, such as AccuRoute, continue to gain additional market acceptance.

Hardware. Hardware revenue was $697,000 for the three months ended September 30, 2004 and $710,000 for the three months ended September 30, 2003, representing a decrease of 2%. Hardware revenue accounted for 20% of total revenue for each respective period. The decrease in hardware revenue is primarily driven by the fact that less of the Company’s legacy fax products were sold in the three months ended September 30, 2004 than were sold in the three months ended September 30, 2003 resulting in a decrease in accompanying hardware sales. Hardware revenue for the three month period ended September 30, 2004 and 2003, includes $6,000 and $19,000, respectively, of revenue associated with a reduction in the sales returns and allowance reserve based on the Company’s determination of risk of potential returns related to specific customer accounts. Though the Company cannot accurately predict the exact mix of products that will be sold in the future, it expects that hardware revenue will constitute a smaller percentage of its total revenue if demand for its newer products, such as AccuRoute, which does not require the purchase of additional hardware, continue to gain additional market acceptance.

Service and Other. Service and other revenue decreased by 6% for the three months ended September 30, 2004 compared to the three months ended September 30, 2003. Service and other revenue was $1.7 million and $1.9 million for the three months ended September 30, 2004 and 2003, respectively. Service and other revenue accounted for 50% and 52% of total revenues for each respective period. The decrease in service and other revenue and as a percentage of total revenue is primarily due to a decrease of approximately $170,000 in consulting and installation revenues for the three months ended September 30, 2004 as compared to the same period in 2003. The Company cannot accurately predict the future demand for consulting and installation services but generally expects such revenues to correlate to software revenues in the future.

Cost of Revenue

Software License. Cost of software license revenue consists primarily of the costs of sublicensing third-party software products, product media and product duplication. Cost of software license revenue for the three months ended September 30, 2004 decreased by 62% or $54,000 during the quarter to $33,000 compared to $87,000 during the corresponding period in 2003. The decrease is due primarily to the fact that the Company replaced third-party software that was imbedded in its products with its own internally-developed solutions, thus reducing the royalties that it must pay when a product containing that third-party software is sold. This decrease is also reflected in software license gross margin as it improved to 97% from 91%. The Company has recently added additional third-party software into its products and expects that its software license cost of revenue as a percent of software license revenue will increase slightly in the future.

Hardware. Cost of hardware revenue consists primarily of the costs of third-party hardware products. Cost of hardware revenue was $405,000 and $432,000 for the three months ended September 30, 2004 and 2003, respectively, representing 58% and 61% of hardware revenues for each respective period. The decrease in dollar amount for the cost of hardware revenues was due primarily to the decrease of hardware unit sales accompanying sales of the Company’s software products. The gross margin percentage for hardware sales improved to 42% from 39% for the three month periods ended September 30, 2004 and 2003 due to a change in the particular mix of hardware products sold. The Company does not expect that its per unit cost of hardware products will change significantly enough through the remainder of 2004 such that it would have a material impact on hardware margins in the future.

Service and Other. Cost of service and other revenue consists primarily of the costs incurred in providing telephone support as well as other miscellaneous customer service-related expenses. Cost of service and other revenues was $676,000 and $817,000 for the three months ended September 30, 2004 and 2003, respectively, representing 39% and 44% of service and other revenues for each respective period. The gross margin percentage for service and other revenues increased to 61% for the three months ended September 30, 2004, compared to 56% in the same period in 2003. The decrease in cost of service and other revenue and the increase in gross margin percentage is due to a decrease in the number of employees and the

associated overhead costs resulting from restructuring that occurred in the third quarter of 2003. The Company does not expect any significant variances in its service and other gross margins during the fourth quarter of fiscal year 2004.

Operating Expenses

Sales and Marketing. Sales and marketing expenses consist primarily of employee salaries, benefits, commissions, and associated overhead costs, and the cost of marketing programs such as advertisements, direct mailings, public relations, trade shows, seminars and related communication costs. Sales and marketing expenses were $1.0 million for each of the three months ended September 30, 2004 and 2003, respectively, or 29% of total revenues for each respective period. The Company expects that its sales and marketing expenses will increase in absolute dollars as additional sales staff is added during the year.

Research and Development. Research and development expenses include expenses associated with the development of new products, enhancements of existing products and quality assurance activities. These expenses consist primarily of employee salaries, benefits, associated overhead costs, consulting expenses and the cost of software development tools. Research and development expenses were $478,000 for the three months ended September 30, 2004 and $563,000 for the three months ended September 30, 2003, representing 14% and 16% of total revenues for each respective period. The decrease in the expense and in research and development expenses as a percent of total revenues is a result of fewer employees in the research and development department and the associated costs of supporting such personnel due to the restructuring that occurred in the third quarter of 2003. Management does not believe that the decrease in the number of employees will have a material adverse effect on its ability to develop new products and updated versions of its existing products. The Company expects research and development expenses to increase in absolute dollars as it continues to invest in its products.

General and Administrative. General and administrative expenses consist primarily of employee salaries, benefits for administrative, executive and finance personnel and associated corporate general and administrative expenses. General and administrative expenses were $527,000 and $797,000 for the three months ended September 30, 2004 and 2003, respectively, or 15% and 22% of total revenues for each period. The decrease in dollar amount and percentage of total revenues is due to the reduction in general and administrative personnel and overhead costs associated with supporting such personnel and a decrease in professional expenses. The decrease is also due to a $67,000 reduction in the Company’s accrual for state sales and other local taxes for the three month period ended September 30, 2004. The Company expects that it may experience increases to general and administrative expenses in the form of professional fees and consulting expenditures in the fourth quarter of 2004 as it continues to prepare for compliance with Section 404 of the Sarbanes-Oxley Act of 2002.

Interest and other Income. Interest and other income consist principally of interest income earned on cash and cash equivalent balances. Interest and other income, net was $30,000 for the three months ended September 30, 2004 and $68,000 for the three months ended September 30, 2003. Included in the $68,000 for the three months ended September 30, 2003 was $51,000 from the sale of common stock of Verso Technologies, Inc. (“Verso”). The remaining increase in interest and other income (excluding proceeds from the sale of Verso stock) is due to a higher rate of return on the Company’s investments. The Company expects that interest and other income will be relatively stable for the fourth quarter of 2004.

Provision for Income Taxes. During the three months ended September 30, 2004, the Company recorded a net tax benefit of $47,794 as a result of a decrease in the Company’s estimated taxes payable resulting from a revised international transfer pricing agreement with its United Kingdom Subsidiary. The Company did not record a tax provision during the three months ended September 30, 2003 as the Company was in a loss position.

Nine Months Ended September 30, 2004 and 2003

Revenues

Total Revenues. The Company’s total revenue was $10.8 million and $9.9 million for the nine months ended September 30, 2004 and 2003, respectively.

Software License. Software license revenue was $3.3 million for the nine months ended September 30, 2004 and $3.0 million for the nine months ended September 30, 2003, representing an increase of 12%. Software license revenue accounted for 31% and 30% of total revenues for each respective period. The increase in software license revenue is due to an improvement in the demand for enterprise software solutions resulting in higher software revenue for the Company. Software license revenue for the nine month period ended September 30, 2004 reflect an overall increase in demand for the Company’s

AccuRoute product while the Company’s legacy fax product line exhibited a decline compared to the nine month period ended September 30, 2003. Revenues from the Company’s AccuRoute product represented 39% and 10% of software license revenue for the nine month period ended September 30, 2004 and 2003, respectively. Software license revenue from the Company’s legacy fax product line represented 61% and 88% of software license revenue for the nine month period ended September 30, 2004 and 2003, respectively. Genidocs and Swiftwriter account for the other 2% of software license revenue for the nine month period ended September 30, 2004. The growth of the AccuRoute product line is a result of greater market acceptance of the product. Included in software license revenue for the nine months ended September 30, 2004 and 2003 is a net reduction of $159,000 and $160,000, respectively, in the sales returns and allowance reserve relating primarily to specific accounts where the Company has determined that the risk of a return is no longer present. Though the Company cannot accurately predict the exact mix of products that will be sold in the future, it expects that software license revenue will constitute a larger percentage of its total revenue in the future if demand for its newer products, such as AccuRoute, which does not require the purchase of additional hardware, continues to gain additional market acceptance.

Hardware. Hardware revenue was $2.3 million for the nine months ended September 30, 2004 and $1.8 million for the nine months ended September 30, 2003, representing an increase of 27%. Hardware revenue accounted for 21% and 19% of total revenue for each respective period. The increase in hardware revenue is due to an increase in demand from existing customers who have upgraded information systems hardware in their worldwide locations. Included in hardware revenue for the nine months ended September 30, 2004 and 2003 is a reduction of $50,000 and $53,000, respectively, in the sales returns and allowance reserve relating primarily to specific accounts where the Company has determined that the risk of a return is no longer present. Though the Company cannot accurately predict the exact mix of products that will be sold in the future, it expects that hardware revenue will constitute a smaller percentage of its total revenue if demand for its newer products, such as AccuRoute, which does not require the purchase of additional hardware, continue to gain additional market acceptance.

Service and Other. Service and other revenue increased by 3% for the nine months ended September 30, 2004 compared to the nine months ended September 30, 2003. Service and other revenue was $5.2 million and $5.1 million for the nine months ended September 30, 2004 and 2003, respectively. Service and other revenue accounted for 48% and 51% of total revenues for each respective period. The increase in service and other revenue is primarily due an increase in maintenance revenues from a larger installed customer base. The decrease in service and other revenue as a percent of total revenues is due primarily to the increase in both software license and hardware revenue.

Cost of Revenue

Software License. Cost of software license revenue for the nine months ended September 30, 2004 decreased by 37% or $87,000 to $151,000 compared to $238,000 during the corresponding period in 2003. The decrease is due primarily to the fact that the Company replaced third-party software that was imbedded in its products with its own internally-developed solutions, thus reducing the royalties that it must pay when a product containing that third-party software is sold. This decrease is also reflected in software license gross margin as it improved to 95% from 92%. The Company has recently added additional third-party software into its products and expects that its software license cost of sales as a percent of software license revenue will increase slightly in the future.

Hardware. Cost of hardware revenues was $1.4 million and $1.2 million for the nine months ended September 30, 2004 and 2003, respectively, representing 60% and 67% of hardware revenues for each respective period. The increase in dollar amount for the cost of hardware revenues was due primarily to the increase of hardware unit sales. The gross margin percentage for hardware sales improved to 40% from 33% for the nine month periods ended September 30, 2004 and 2003 due to a change in the particular mix of hardware products sold. The Company does not expect that its per unit cost of hardware products will change significantly enough through the remainder of 2004 such that it would have a material impact on hardware margins in the future.

Service and Other. Cost of service and other revenues was $2.1 million and $2.4 million for the nine months ended September 30, 2004 and 2003, respectively, representing 40% and 48% of service and other revenues for each respective period. The gross margin percentage for service and other revenues increased to 60% for the nine months ended September 30, 2004, compared to 52% in the same period in 2003. The increase in gross margin and the decrease in the cost of service and other revenues is due to a decrease in the number of employees and the associated overhead costs resulting from the restructuring that occurred in the third quarter of 2003. The Company does not expect any significant variances in its service and other gross margins during the fourth quarter of fiscal year 2004.

Operating Expenses

Sales and Marketing. Sales and marketing expenses were $3.0 million and $3.7 million for the nine months ended September 30, 2004 and 2003, respectively, or 28% and 38% of total revenues for each respective period. The decrease in sales and marketing expenses is due to decreased wages, commissions, and travel costs resulting from fewer management level personnel in the department as a result of the restructuring that occurred in the third quarter of 2003. Additionally, the Company reduced its trade show expenses during the first nine months of 2004 as compared to the first nine months of 2003. The Company expects that its sales and marketing expenses will increase in absolute dollars as additional sales staff is hired throughout the year.

Research and Development. Research and development expenses were $1.4 million for the nine months ended September 30, 2004 and $1.7 million for the nine months ended September 30, 2003, representing 13% and 18% of total revenues for each respective period. The decrease in the expense and in research and development expenses as a percent of total revenues is a result of fewer employees in the research and development department and the associated costs of supporting such personnel due to the restructuring that occurred in the third quarter of 2003. Management does not believe that the decrease in the number of employees will have a material adverse effect on its ability to develop new products and updated versions of its existing products. The Company expects research and development expenses to increase in absolute dollars as it continues to invest in its products.

General and Administrative. General and administrative expenses were $1.8 million and $2.4 million for the nine months ended September 30, 2004 and 2003, respectively, or 17% and 24% of total revenues for each period. The decrease in dollar amount and percentage of total revenues is due to the reduction in general and administrative personnel and overhead costs associated with supporting such personnel and a decrease in depreciation and management consulting expenses. The decrease is also due to a $123,000 reduction in the state sales tax accrual for the nine month period ended September 30, 2004 resulting from a refinement in the Company’s methodology for accrual of sales taxes based on activity in the state as a basis for determining nexus. The Company expects that it may experience increases to general and administrative expenses in the form of professional fees and consulting expenditures in the remaining quarters of 2004 as it continues to prepare for compliance with Section 404 of the Sarbanes-Oxley Act of 2002.

Interest and other Income. Interest and other income consists principally of interest income earned on cash and cash equivalent balances. Interest and other income, net was $105,000 for the nine months ended September 30, 2004 and $121,000 for the nine months ended September 30, 2003. Also included in the nine months ended September 30, 2004 interest and other income is other income of $2,000 related to the fair value of a warrant to purchase 8,580 shares of common stock of Verso Technologies (“Verso”). The fair value of the warrant is marked to market in each financial reporting period resulting in future changes in fair value which are recorded in income and other expenses. The Company’s warrant to purchase 8,580 shares of Verso common stock expires in November 2005. This increase in interest and other income is a result of a higher cash balance as well as a higher interest rate for the nine months ended September 30, 2004. The Company expects that interest and other income will be relatively stable quarter over quarter for the remainder of 2004.

Provision for Income Taxes. During the three months ended September 30, 2004, the company recorded a net tax benefit of $47,794 resulting primarily from a decrease in the Company’s estimated taxes payable as a result of a revised international transfer pricing agreement with its United Kingdom Subsidiary. The resulting net tax provision required for the consolidated entity for the nine months ended September 30, 2004, was $9,909 for expected tax liability in the United States and for expected tax liability related to its United Kingdom subsidiary. The provision for the first nine months of 2004 is net of a $28,800 adjustment related to a fiscal year 2003 transfer pricing adjustment.

During the nine months ended September 30, 2003, the Company recorded $155,398 of tax benefit due to a tax refund that its United Kingdom subsidiary received during the first quarter of 2003. This subsidiary had incurred a loss for the year ended December 31, 1999 which resulted in an income tax benefit. The tax benefit was carried back to prior years’ taxes paid and resulted in a tax refund. Because the subsidiary was undergoing an Inland Revenue audit for tax year 1999, doubt existed about the realizability of this refund and the Company did not record the benefit on its books until the audit was cleared and the cash was received, both of which occurred in the first quarter of 2003.

Liquidity and Capital Resources

Since 1996, the Company has financed its operations primarily through cash flow from operations, the private sales of preferred stock and common stock and the Company’s initial public offering of Common Stock completed in August 1997. At September 30, 2004, the Company had cash and cash equivalents of $10.0 million and working capital of $6.1 million.

The Company’s operating activities provided cash of $263,000 for the nine months ended September 30, 2004 and used cash of $1.9 million for the nine months ended September 30, 2003. Management restructured the organization in September 2003 to reduce operating expenses and help preserve cash. Management believes that these reductions along with anticipated revenue for the remainder of fiscal year 2004, will lead to sufficient cash for at least the next twelve months. Net cash provided during the nine months ended September 30, 2004 consisted primarily of a net profit from operations, depreciation and amortization and a decrease in accounts receivable partially offset by an increase to prepaid expenses and other current assets a decrease to the accounts receivable reserve, a decrease in accrued restructuring, and decreases in deferred revenue and accrued state sales tax. The decrease in accounts receivable is due primarily to the continued efforts by management to continue to improve its working capital by expediting the collection of accounts receivable. The increase in prepaid expenses and other current assets is due to the payment of insurance premiums that are expensed throughout the year. The decrease in the accounts receivable reserve relates primarily to specific accounts where the Company has determined that the risk of a return is no longer present. The decrease to deferred revenues is due to the recognition during the first nine months of 2004 of previously deferred revenues. The decrease in accrued restructuring reflects the final severance payments relating to the September 2003 restructuring and the decrease to accrued state sales tax is a result of continued settlement with states in which the Company may have nexus along with a refinement in the Company’s methodology for accrual of sales taxes based on activity in the state as a basis for determining nexus. Net cash used in operations during the nine months ended September 30, 2003 resulted from a net loss from operations and decreases in accounts payable, accrued liabilities, accrued sales tax and accounts receivable reserve offset by depreciation and amortization; an increase in accrued restructuring and a decrease to accounts receivable.

Investing activities used cash of $36,000 and provided cash of $1.4 million during the nine months ended September 30, 2004 and 2003, respectively. During the nine months ended September 30, 2004, the sole use of cash was for purchases of property and equipment. Property and equipment purchases were predominately of computer related software and hardware products. During the nine months ended September 30, 2003, the principal uses were purchases of property and equipment and short-term investments, offset by proceeds from the sale of short-term investments. The Company does not currently anticipate any significant changes to its level and purpose of cash used in investing activities for the remainder of fiscal year 2004.

Financing activities provided cash of $1.6 million and $10,000 for the nine months ended September 30, 2004 and 2003, respectively. Cash provided for the nine months ended September 30, 2004 was due to the net proceeds from the issuance of common stock. On March 30, 2004, the Company completed the sale of 600,000 shares of common stock, at a price of $6.00 per share, in a private placement to institutional and other accredited investors. The proceeds of the private placement, which totaled $3.6 million, are to be used for additional working capital and other general corporate purposes. This was offset by a cash usage of $2.0 million during the six months ended September 30, 2004 as the Company repurchased 350,000 shares of its outstanding common stock from ASA International Ltd., an existing shareholder, in a private transaction at a price of $5.75 per share. The shares were purchased with the use of generally available corporate funds and will be held in treasury. Cash provided by financing activities for the nine months ended September 30, 2003 was due primarily to net proceeds from the issuance of common stock related to the Company’s employee stock purchase program.

Based on its first three quarters performance and current expectations for the remainder of 2004, the Company believes that the current cash and cash equivalents balance as well as the expected cash to be generated from operations for the remainder of the year will satisfy its working capital needs, capital expenditures and other liquidity requirements associated with its operations through at least the next twelve months. The Company expects that principal uses of cash will be for operations, working capital, payment of sales taxes and purchases of property and equipment. Management currently has no plan to obtain additional financing if these expectations are not met. There can be no assurance that any necessary additional financing will be available to the Company on commercially reasonable terms, or at all.

The following table represents the approximate amounts of payments due under specified contractual obligations as of September 30, 2004:

Contractual Obligations	Total		Less than one year		One to Three years		Three to five years	More than Five years

Operating lease obligations	$	447,000	$	389,000	$	58,000	—	—

Operating lease requirements consist mainly of lease payments for the Company’s offices in Salem, NH and London, England, United Kingdom. As of September 30, 2004, the Company did not have any long-term debt obligations, material commitments for capital expenditures, capital lease obligations, or other long-term liabilities for which payments are required.

Certain Factors Affecting Future Operating Results

The Company operates in a rapidly changing environment that involves a number of risks, some of which are beyond the Company’s control. The discussion highlights some of the risks which may affect future operating results.

Information provided by the Company from time to time including statements in this Quarterly Report on Form 10-Q which are not historical facts are so-called “forward-looking statements” that involve risks and uncertainties, made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. In particular, statements contained in Management’s Discussion and Analysis of Financial Condition and Results of Operations which are not historical facts (including, but not limited to, statements concerning: the plans and objectives of management; expectations for sales and marketing, research and development and general and administrative expenses; developments relating to the Company’s product and service offerings, markets and acquisitions; anticipated trends in the Company’s business; the Company’s strategic alliances; changes in the regulatory environment; the Company’s expected liquidity and capital resources and the Company’s critical accounting policies) may constitute forward-looking statements. These forward-looking statements are neither promises nor guarantees, but are subject to risks and uncertainties that could cause actual results to differ materially from the expectations set forth in the forward-looking statements. Factors that may cause such differences include, but are not limited to, the factors discussed below, and the other risk factors discussed from time to time in the Company’s other filings with the SEC.

Future Operating Results Uncertain. The Company incorporated and shipped its initial facsimile software products in 1991. In the years ending December 31, 2001, 2002 and 2003, the Company had operating losses and decreasing revenues. There can be no assurance that the Company will be able to increase its level of revenues or maintain profitability in the future; as the Company’s operating history makes the prediction of future operating results difficult or impossible. Increases in operating expenses may occur and, together with pricing pressures and a decline in the growth rate of the overall U.S. economy due to factors beyond the Company’s control, may result in a decrease in operating income and operating margin percentage. The Company’s ability to improve its operating results will depend upon, among other things, its ability to increase sales of the AccuRoute, Genifax and Genidocs software products to new customers as well as increased product penetration into existing customers.

The Company recently commenced its strategic expansion into document routing and distribution software, and has limited financial and operating data and a limited operating history relevant to this solution. Accordingly, it is difficult to evaluate the prospects for the level of acceptance of this solution. Future operating results will depend on many other factors, including, without limitation, the degree and rate of growth of the markets in which the Company competes, the level of acceptance of the Windows NT, Windows 2000, Windows XP and other operating systems, the level of product and price competition, the ability of the Company to establish strategic relationships and develop and market new and enhanced products and to control costs, the ability of the Company to expand its direct sales force and indirect distribution channels both domestically and internationally and the ability of the Company to attract and retain key personnel. As a result, it is possible that in the future the Company’s operating results will be below the expectations of public market analysts and investors. In such event, the price of the Company’s common stock would likely be materially adversely affected.

Product Concentration. To date, much of the Company’s revenues have been attributable to licenses of the Company’s facsimile-based enterprise solutions and related products and services. The Company expects such products and related services to continue to account for much of the Company’s future revenues. However, recently the amount of revenues attributable to the licenses of such products has declined and there can be no assurances that such decline will not continue. Furthermore, the Company introduced its secure business-to-business electronic document exchange products, Genidocs and Genifax, to the market in the fourth quarter of 2000. To date, the Company has not recognized a significant amount of revenues from its Genidocs product. The Company expects that its Genidocs products may account for an increasing portion of future revenues. However, there can be no assurances that the Genidocs products will be financially successful or result in any significant revenues. Factors adversely affecting the pricing of or demand for such products, such as competition or technological change, could have a material adverse effect on the Company’s business, financial condition and results of

operations. The Company’s prospects must be considered in light of the risks and difficulties frequently encountered by companies dependent upon operating revenues from a new product line in an emerging and rapidly evolving market.

New Products and Technological Change. The markets for the Company’s products are relatively new and are characterized by rapid technological change, evolving industry standards, changes in end-user requirements and frequent new product introductions and enhancements. The Company’s future success will depend upon its ability to enhance its current products and to develop and introduce new products that keep pace with technological developments and respond to evolving end-user requirements. There can be no assurance that the Company will be successful in developing and marketing new products or product enhancements on a timely basis, or that new products or product enhancements developed by the Company, such as the Genidocs, Genifax and AccuRoute products will achieve continuing market acceptance. The introduction of products embodying new technologies and the emergence of new industry standards could render the Company’s existing products obsolete and unmarketable. From time to time, the Company and its competitors may announce new products, capabilities or technologies that have the potential to replace or shorten the life cycle of the Company’s existing product offerings. There can be no assurance that announcements of new product offerings by the Company or its competitors will not cause customers to defer or forego the licensing of the Company’s existing or planned products and have a material adverse effect on the Company’s business, financial condition and results of operations.

The Market Risks for Secure Business-to-Business Electronic Document Exchange Solutions. The market for Genidocs, the Company’s secure business-to-business electronic document exchange solution is new and evolving rapidly. The Company’s success will depend upon the adoption and use by current and potential customers of secure business-to-business electronic document exchange solutions. The Company’s success will also depend upon acceptance of its technology as the standard for providing these solutions. The adoption and use of the Company’s secure business-to-business electronic document exchange solution will involve changes in the manner in which businesses have traditionally exchanged information. The Company’s ability to influence usage of its secure business-to-business electronic document exchange solution by customers is limited. The Company intends to spend considerable resources educating potential customers about the value of secure business-to-business electronic document exchange solutions. It is difficult to assess, or to predict with any assurance, the present and future size of the potential market for the Company’s secure business-to-business electronic document exchange solution, or its growth rate, if any. Moreover, the Company cannot predict whether the Company’s secure business-to-business electronic document exchange solution will achieve any market acceptance. Any future products or future product enhancements that are not favorably received by customers may not be profitable and, furthermore, could damage the Company’s reputation or brand name.

Dependence on the Genifax and AccuRoute Product Lines and the Windows 2000/XP environment. The Company currently derives a significant portion of its revenues from licenses of the Genifax product and related services and resale of related hardware as well as licenses of the AccuRoute product. Continued market acceptance of the Genifax and AccuRoute products are critical to the Company’s future success. As a result, any decline in demand for or failure to maintain broad market acceptance of the Genifax and AccuRoute product lines as a result of competition, technological change or otherwise, would have a material adverse effect on the Company’s business, financial condition and results of operations. The Company’s future financial performance will depend in large part on new and enhanced versions of the Genifax and AccuRoute products. There can be no assurance that the Company will continue to be successful in marketing the Genifax and AccuRoute products or any new or enhanced versions of the Genifax and AccuRoute products. There can be no assurance that the Company will be successful in developing products for new or enhanced operating systems such as Windows 2000 or Windows XP, or that such systems will not obviate the need for the Company’s products. If any new or enhanced operating system gains widespread use and the Company fails to develop and provide its products for this operating system on a timely basis, the Company’s business, financial condition and results of operations would be materially adversely affected.

Dependence on Client/Server Environment. The Company’s enterprise, client/server facsimile software products are intended to help organizations efficiently manage their facsimile communications, utilizing a client/server computing environment. The client/server market is relatively new and there can be no assurance that organizations will move away from the use of stand-alone fax machines or continue to adopt client/server environments, or that customers of the Company that have begun the migration to a client/server environment will broadly implement this model of computing. The Company’s future financial performance will depend in large part on continued growth in the market for client/server applications, which in turn will depend in part on the growth in the number of organizations implementing client/server computing environments. There can be no assurance that these markets will continue to grow or that the Company will be able to respond effectively to the evolving requirements of these markets. If the market for client/server application products and services does not grow in the future, grows more slowly than the Company anticipates, or if the Company fails to respond effectively to evolving

requirements of this market, the Company’s business, financial condition and results of operations would be materially adversely affected.

Risks Associated with Listing on the Nasdaq SmallCap Market. On November 26, 2002, the Company transferred from the Nasdaq National Market to the Nasdaq SmallCap Market. The Company cannot predict the continuance of its listing status in the future including the possibility of delisting from the Nasdaq Small Cap Market. The delisting of the Company’s common stock from Nasdaq may materially impair the stockholder’s ability to buy and sell shares of the Company’s common stock and could have an adverse effect on the market price of, and the efficiency of the trading market for, the Company’s common stock. Furthermore, the delisting of the Company’s common stock could significantly impair the Company’s ability to raise capital should it desire to do so in the future. The Company’s listing on the Nasdaq Stock Market is highly important to the Company and the Company intends to take reasonable measures to maintain compliance.

Intense Competition. The document routing and distribution software, secure business-to-business electronic document exchange solution and enterprise, and client/server facsimile solution markets are intensely competitive and rapidly changing and the Company expects competition to continue to increase. The Company believes its ability to compete successfully depends upon a number of factors both within and beyond its control, including product performance; reliability and features; product adoption; ease of use; product scalability; quality of support services; price/performance; timeliness of enhancements and new product releases by the Company and its competitors; the emergence of new computer-based facsimile and secure business-to-business electronic document exchange solutions and standards; name recognition; the establishment of strategic alliances with industry leaders and industry and general economic trends.

The document routing and distribution software market includes competitive products from vendors such as e-Copy, Notable Solutions, Inc., and Electronics For Imaging, Inc., as well as software products provided by scanning hardware vendors directly, such as Flowport from Xerox and Globalscan from Ricoh. Furthermore, these and additional hardware vendors may elect to include new functionality in their hardware which could have the effect of rendering the Company’s products less attractive to end users or distribution partners. The Company may not be able to compete successfully against these current and future vendors of directly competitive products. Additionally, many other companies in the image acquisition, workflow, facsimile software, secure messaging software and document management markets have products with functionality that overlaps with, and which over time may become increasingly more competitive with, the Company’s products.

The Company may not be able to compete successfully against current and future competitors in the secure business-to-business electronic document exchange solutions market, and the competitive pressures the Company faces could harm its business and prospects. In the intensely competitive and rapidly changing business-to-business secure document exchange market, the Company competes directly with Authentica, Sigaba, Tumbleweed, and Zixit and a number of other providers. There are also other categories of technology solution that overlap and compete in certain ways with aspects of the Company’s products. These include:

• Document management solutions from vendors such as Documentum, Hummingbird and iManage whose electronic collaboration solutions compete with certain aspects of the Company’s solutions;

• Electronic forms and electronic signature solutions from vendors such as Adobe, PureEdge, CreateForm and Silanis that offer the creation of electronic documents with electronic signatures; and

• Security infrastructure solutions from vendors such as Verisign and Entrust whose solutions can be used to build applications that enable secure document communications.

The Company expects the competition in the business-to-business secure document exchange market to increase over time.

The Company competes directly with a large number of vendors of facsimile products, including providers of facsimile software products for client/server networks such as RightFAX (a subsidiary of Captaris), Fenestrae, TopCall International and Biscom. The Company also competes with providers offering a range of alternative facsimile solutions including outsourcing network facsimile solutions, such as Easylink Services; operating systems containing facsimile and document e-mail features; low-end fax modem products; providers of desktop fax software; single-platform facsimile software products; and customized proprietary software solutions. In addition, providers of operating systems or business software applications may bundle competitive facsimile solutions as part of their broader product offerings.

Many of the Company’s competitors and potential competitors have longer operating histories and greater financial, technical, sales, marketing and other resources, as well as greater name recognition and market acceptance of their products

and technologies than the Company. In addition, there are relatively low barriers to entry in the markets in which the Company operates and intends to operate, and new competition may arise either from expansion by established companies or from new emerging companies or from resellers of the Company’s products. There can be no assurance that current or potential competitors of the Company will not develop products comparable or superior-in terms of price and performance features-to those developed by the Company, adapt more quickly than the Company to new or emerging technologies and changes in market opportunities or customer requirements, establish alliances with industry leaders, or take advantage of acquisition opportunities more readily than the Company. In addition, no assurance can be given that the Company will not be required to make substantial additional investments in connection with its research, development, engineering, marketing, sales and customer service efforts in order to meet any competitive threat, or that such required investments will not have a material adverse effect on operating margins. Changes in government laws and regulations may also affect our ability to maintain competitiveness. Increased competition may result in reduction in market share, pressure for price reductions and related reductions in gross margins, any of which could materially adversely affect the Company’s ability to achieve its financial and business goals. There can be no assurance that in the future the Company will be able to successfully compete against current and future competitors.

Fluctuations in Quarterly Results of Operations; Seasonality. The Company’s quarterly revenues and results of operations have fluctuated significantly in the past and will likely fluctuate significantly in the future. Causes of such fluctuations have included and may include, among others, the demand for the Company’s products and services; the size and timing of orders; the number, timing and significance of new product announcements by the Company and its competitors; the ability of the Company to develop, introduce, market and ship new and enhanced versions of the Company’s current and planned products on a timely basis; the level of product and price competition; changes in operating expenses; changes in average selling prices and mix of the Company’s products; changes in the Company’s sales incentive strategy; the mix of direct and indirect sales, and general economic factors, including a decline in the growth rate of the overall U.S. economy. In addition, the sale of the Company’s products often involves delays because customers tend to implement the products on a large scale and they also must establish certain minimum hardware capabilities. The Company’s products therefore often have a lengthy sales cycle while the customer evaluates and receives approvals for the purchase of the Company’s products. During such sales cycles, the Company may expend substantial funds and management efforts yet receive no revenues. It is difficult to accurately predict the sales cycle of any large order. If one or more large orders fail to close as forecasted in a fiscal quarter, the Company’s revenues and operating results for such quarter could be materially adversely affected. Any one or more of these or other factors could have a material adverse effect on the Company’s business, financial condition and results of operations. The potential occurrence of any one or more of these factors makes the prediction of revenues and results of operations on a quarterly basis difficult and performance forecasts derived from such predictions unreliable.

In general, revenues are difficult to forecast because the market for secure business-to-business electronic document exchange, enterprise client/server facsimile solutions software and routing and distribution software is evolving rapidly and the Company’s sales cycle—from the customer’s initial evaluation through purchase of licenses and the related support services—varies substantially from customer to customer. License fee revenues in any quarter depend on orders received and shipped in that quarter with an increasing percentage of orders in any quarter being received in the last weeks of the quarter. License fee revenues from quarter to quarter are difficult to forecast, as no significant order backlog exists at the end of any quarter because the Company’s products typically are shipped upon receipt of customers’ orders.

A substantial portion of the Company’s operating expense is related to personnel, facilities, equipment and marketing programs. The level of spending for such expense cannot be adjusted quickly and is therefore fixed in the short term. The Company’s expense levels for personnel, facilities, equipment and marketing programs are based, in significant part, on the Company’s expectations of future revenues on a quarterly basis. If actual revenue levels on a quarterly basis are below management’s expectations, results of operations are likely to be adversely affected by a similar amount because a relatively small amount of the Company’s expense varies with its revenue in the short term.

Due to all of the foregoing factors, it is likely that in some future periods the Company’s results of operations will be below the expectations of securities analysts and investors. In such event, the price of the Company’s common stock would likely be materially adversely affected.

Expansion of Indirect Channels; Potential for Channel Conflict; Strategic Alliances. The Company markets its products and services directly through telesales and indirectly through marketing channels such as value added resellers (“VARs”), systems integrators, distributors and strategic business partners. Although the Company has historically focused its efforts on marketing through its sales force, the Company continues to utilize resources to develop and expand indirect marketing channels. There can be no assurance that the Company will be able to attract and retain a sufficient number of

qualified VARs, systems integrators, distributors and strategic business partners to successfully market the Company’s products. In addition, there can be no assurance that the Company’s resellers and strategic business partners will not develop, acquire or market computer-based facsimile products that are competitive with the Company’s products. The failure to retain its VARs, systems integrators, distributors and strategic partners could have a material adverse effect on the Company’s business, financial condition and results of operations.

The distributor agreements generally provide that either party may terminate the agreement without cause upon 30 days written notice to the other party. The Company also resells its products on a purchase order basis through other VARs, systems integrators and distributors. Either party may terminate such relationships, at any time, and therefore there can be no assurance that any VAR, systems integrator or distributor will continue to represent the Company’s products. Furthermore, the Company’s strategic alliances may be terminated by either party, at any time; there can be no assurances that such strategic alliances will continue. The inability to retain certain VARs, systems integrators, distributors or strategic business partners, or the development or marketing by VARs, systems integrators, distributors or strategic business partners of competitive offerings, could have a material adverse effect on the Company’s business, financial condition and results of operations.

Selling through indirect channels may limit the Company’s contacts with its customers. As a result, the Company’s ability to accurately forecast sales, evaluate customer satisfaction and recognize emerging customer requirements may be hindered. The Company’s strategy of marketing its products directly to end-users and indirectly through VARs, systems integrators and distributors may result in distribution channel conflicts. The Company’s direct sales efforts may compete with those of its indirect channels and, to the extent different resellers target the same customers, resellers may also come into conflict with each other. As the Company strives to expand its indirect distribution channels, there can be no assurance that emerging channel conflicts will not materially adversely affect its relationships with existing VARs, systems integrators or distributors or adversely affect its ability to attract new VARs, systems integrators and distributors.

Ability to obtain Additional Financing. The Company expects that its current cash, cash equivalents and investments will meet our normal working capital and capital expenditure needs for at least the next twelve months. The Company may need to raise additional funding at that time or earlier if it decides to undertake more rapid expansion, including acquisitions of complementary products or technologies, or if it increases its marketing and/or research and development efforts in order to respond to competitive pressures. The Company cannot be certain that it will be able to obtain additional financing on favorable terms, if at all. The Company may obtain additional financing by issuing shares of our common stock, which could dilute our existing stockholders. If the Company cannot raise needed funds on acceptable terms, or at all, it may not be able to develop or enhance our products or respond appropriately to competitive pressures, which would seriously harm its business.

Risks Associated with Acquisitions. The Company may augment its internal growth with acquisitions of businesses, products and technologies that could complement or expand the Company’s business. Certain of these businesses may be marginally profitable or unprofitable. In order to achieve anticipated benefits from these acquisitions, the Company must successfully integrate the acquired businesses with its existing operations and no assurance can be given that the Company will be successful in this regard. The Company has limited experience in integrating acquired companies into its operations, in expanding the scope of operations of required businesses, in managing geographically dispersed operations and in operating internationally. In the past the Company has incurred one-time costs and expenses in connection with acquisitions and it is likely that similar one-time costs and expenses would be incurred in connection with future acquisitions. In addition, attractive acquisitions are difficult to identify and complete for a number of reasons, including competition among prospective buyers and the possible need to obtain regulatory approval. There can be no assurance that the Company will be able to complete future acquisitions. In order to finance such acquisitions, it may be necessary for the Company to raise additional funds either through public or private financings, including bank borrowings. Any financing, if available at all, may be on terms which are not favorable to the Company. The Company may also issue shares of its common stock to acquire such businesses, which may dilute the Company’s existing stockholders.

Ability to Manage Growth. The Company may expand its operations and anticipates that expansion may be required in order to address potential market opportunities. The Company may increase the size of its sales and marketing and research and development expenditures as necessary. There can be no assurance that such expansion would be completed successfully or that it would generate sufficient revenues to cover the Company’s expenses. The Company will need to continue to attract and retain highly qualified technical, sales and managerial personnel. There can be no assurance that the Company will be able to retain or continue to hire such personnel in the future. The inability of the Company to effectively expand operations and manage growth, if any, could have a material adverse effect on the Company’s business, financial condition and results of operations.

Risks Associated with the Use of Arthur Andersen as Independent Auditors. Arthur Andersen LLP (“Andersen”), the Company’s former independent public accountants that audited the Company’s financial statements until June 28, 2002, was found guilty by a jury on June 15, 2002 of federal obstruction of justice in connection with the government’s investigation of Enron Corporation. Andersen ceased practicing before the SEC effective August 31, 2002. Although the Company has no reason to believe that those financial statements are incorrect, it is possible that events arising out of the indictment may adversely affect Andersen’s ability to satisfy any claims arising from its provision of auditing and other services to the Company, including claims that may arise out of Andersen’s audit of the Company’s financial statements. The SEC has indicated that it will continue accepting financial statements audited or reviewed by Andersen provided that the Company comply with the applicable rules and orders issued by the SEC in March 2002 for such purpose.

Risks Associated with International Expansion. An element of the Company’s strategy is to increase its international sales. The Company expects to face competition from secure business-to-business electronic document exchange solutions and local facsimile product providers in their native countries. To successfully maintain international sales, the Company needs to recruit and retain additional international resellers and distributors. There can be no assurance that the Company will be able to maintain international sales of its products or that the Company’s international distribution channels will be able to adequately market, service and support the Company’s products. International operations generally are subject to certain risks, including dependence on independent resellers, fluctuations in foreign currency exchange rates, compliance with foreign regulatory and market requirements, variability of foreign economic conditions and changing restrictions imposed by United States export laws. Additional risks inherent in the Company’s international business activities generally include unexpected changes in regulatory requirements, tariffs and other trade barriers, costs of localizing products for foreign countries, lack of acceptance of localized products in foreign countries, longer accounts receivable payment cycles, difficulties in managing international operations, difficulties in enforcing intellectual property rights and the burdens of complying with a wide variety of foreign laws. The Company has a sales office outside of the United States; such operations are subject to certain additional risks, including difficulties in staffing and managing such operations and potentially adverse tax consequences including restrictions on the repatriation of earnings. There can be no assurance that such factors will not have a material adverse effect on the Company’s future international sales and, consequently, the Company’s business, financial condition and results of operations. To date, a majority of the Company’s sales have been made in United States dollars and the Company has not engaged in any hedging transactions through the purchase of derivative securities or otherwise.

Dependence on Key Personnel. The Company’s future performance depends, in significant part, upon the continued service of its key technical, sales and senior management personnel, most of whom are not bound by an employment agreement or by a noncompetition agreement. The loss of the services of one or more of the Company’s executive officers or other key employees could have a material adverse effect on the Company’s business, financial condition and results of operations. The Company’s future success also depends on its continuing ability to attract and retain highly qualified technical, sales and managerial personnel. Competition for such personnel is intense, and the Company has experienced difficulty in recruiting qualified technical personnel. There can be no assurance that the Company will be able to retain or continue to hire key technical, sales and managerial personnel in the future.

Item 3. Quantitative and Qualitative Disclosures About Market Risk

Derivative Financial Instruments, Other Financial Instruments, and Derivative Commodity Instruments. As of September 30, 2004, the Company did not participate in any derivative financial instruments or other financial and commodity instruments for which fair value disclosure would be required under SFAS No. 107, Disclosures about Fair Value of Financial Instruments. All of the Company’s investments consist of money market funds and commercial paper that are carried on the Company’s books at amortized cost, which approximates fair market value. Accordingly, the Company has no quantitative information concerning the market risk of participating in such investments.

Primary Market Risk Exposures. The Company’s primary market risk exposures are in the areas of interest rate risk and foreign currency exchange rate risk. The Company’s investment portfolio of cash equivalents is subject to interest rate fluctuations, but the Company believes this risk is immaterial due to the short-term nature of these investments. The Company’s exposure to currency exchange rate fluctuations has been and is expected to continue to be modest due to the fact that the operations of its United Kingdom subsidiary are almost exclusively conducted in its local currency. The United Kingdom subsidiary’s operating results are translated into U.S. dollars and consolidated for reporting purposes. The impact of currency exchange rate movements on intercompany transactions was immaterial for the quarter ended September 30, 2004. Currently, the Company does not engage in foreign currency hedging activities.

Delaware		02-0447481
(State or Other Jurisdiction of Incorporation or Organization)		(I.R.S. Employer Identification Number)

8A Industrial Way, Salem, NH		03079
(Address of Principal Executive Offices)		(Zip Code)

(603) 898-8900
(Registrant’s Telephone Number Including Area Code)

Item Number

PART I: FINANCIAL INFORMATION

Item 1.		Consolidated Financial Statements
		Consolidated Balance Sheets as of September 30, 2004 and December 31, 2003 (Unaudited)
		Consolidated Statements of Operations for the three months and nine months ended September 30, 2004 and 2003 (Unaudited)
		Consolidated Statements of Cash Flows for the nine months ended September 30, 2004 and 2003 (Unaudited)
		Notes to Consolidated Financial Statements

Item 2.		Management’s Discussion and Analysis of Financial Condition and Results of Operations

Item 3.		Quantitative and Qualitative Disclosures About Market Risk

Item 4.		Controls and Procedures

PART II: OTHER INFORMATION

Item 5.	Other Information

Item 6.	Exhibits

Signatures

10.17		Form of Incentive Stock Option Agreement

10.18		Form of Incentive Stock Option Agreement

10.19		Form of Non-Qualified Stock Option Agreement

10.20		Form of Non-Qualified Stock Option Agreement

31.1		Rule 13a-14(a)/15d-14(a) Certification

31.2		Rule 13a-14(a)/15d-14(a) Certification

32.1		Certification of Chief Executive Officer Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.

32.2		Certification of Chief Financial Officer Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.

	OMTOOL, LTD.


November 15, 2004	By:	/s/ Daniel A. Coccoluto
		Daniel A. Coccoluto
		Acting Chief Financial Officer, Secretary and Treasurer
		(Duly authorized officer and principal financial officer)

10.17		Form of Incentive Stock Option Agreement

10.18		Form of Incentive Stock Option Agreement

10.19		Form of Non-Qualified Stock Option Agreement

10.20		Form of Non-Qualified Stock Option Agreement

31.1		Rule 13a-14(a)/15d-14(a) Certification

31.2		Rule 13a-14(a)/15d-14(a) Certification

32.1		Certification of Chief Executive Officer Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.

32.2		Certification of Chief Financial Officer Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.