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SECURITIES AND EXCHANGE COMMISSION

Washington, D.C.  20549

 


 

FORM 10-Q

 

(Mark One)

 

 

ý

 

QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

 

 

 

 

 

For the quarterly period ended September 30, 2004

 

 

 

 

 

Or

 

 

 

o

 

TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

 

 

 

 

 

For the transition period from                                       to                                       

 

Commission file number: 000-49799

 

OVERSTOCK.COM, INC.

(Exact name of registrant as specified in its charter)

 

Delaware

 

87-0634302

(State or other jurisdiction of
incorporation or organization)

 

(I.R.S.  Employer
Identification Number)

 

6322 South 3000 East, Suite 100

Salt Lake City, Utah 84121

(Address, including zip code, of

Registrant’s principal executive offices)

 

Registrant’s telephone number, including area code: (801) 947-3100

 

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), (2) has been subject to such filing requirements for the past 90 days.

 

Yes ý  No o

 

Indicate by check mark whether the registrant is an accelerated filer (as defined in Exchange Act Rule 12b-2).

 

Yes ý  No o

 

There were 18,399,107 shares of the Registrant’s common stock, par value $0.0001, outstanding on November 5, 2004.

 

 



 

TABLE OF CONTENTS

 

PART I. FINANCIAL INFORMATION

 

 

 

Item 1. Financial Statements

 

 

 

Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations

 

 

 

Item 3. Quantitative and Qualitative Disclosures about Market Risk

 

 

 

Item 4. Controls and Procedures

 

 

 

PART II. OTHER INFORMATION

 

 

 

Item 1. Legal Proceedings

 

 

 

Item 2. Unregistered Sales of Equity Securities and Use of Proceeds

 

 

 

Item 3. Defaults upon Senior Securities

 

 

 

Item 4. Submission of Matters to a Vote of Security Holders

 

 

 

Item 5. Other Information

 

 

 

Item 6. Exhibits 

 

 

 

Signature

 

 

i



 

PART 1. FINANCIAL INFORMATION

 

ITEM 1.  FINANCIAL STATEMENTS

 

Overstock.com, Inc.

Consolidated Balance Sheets

(in thousands)

 

 

 

December 31,
2003

 

September 30,
2004

 

 

 

 

 

(unaudited)

 

Assets

 

 

 

 

 

Current assets:

 

 

 

 

 

Cash and cash equivalents

 

$

28,846

 

$

27,156

 

Marketable securities

 

11,500

 

35,418

 

Accounts receivable, net

 

10,183

 

2,478

 

Inventories, net

 

29,926

 

34,791

 

Prepaid expenses and other assets

 

4,583

 

15,130

 

 

 

 

 

 

 

Total current assets

 

85,038

 

114,973

 

 

 

 

 

 

 

Restricted cash

 

 

1,875

 

Property and equipment, net

 

9,483

 

14,064

 

Goodwill

 

2,784

 

2,784

 

Other long-term assets, net

 

427

 

1,646

 

 

 

 

 

 

 

Total assets

 

$

97,732

 

$

135,342

 

 

 

 

 

 

 

Liabilities, Redeemable Securities and Stockholders’ Equity

 

 

 

 

 

Current liabilities:

 

 

 

 

 

Accounts payable

 

$

30,363

 

$

22,476

 

Accrued liabilities

 

9,316

 

17,735

 

Short-term borrowings

 

 

1,000

 

Capital lease obligations, current

 

75

 

600

 

 

 

 

 

 

 

Total current liabilities

 

39,754

 

41,811

 

Capital lease obligations, non-current

 

86

 

889

 

 

 

 

 

 

 

Total liabilities

 

39,840

 

42,700

 

 

 

 

 

 

 

Commitments and contingencies (Notes 9 and 10)

 

 

 

 

 

 

 

 

 

 

 

Redeemable common stock, $0.0001 par value, 460 shares issued and outstanding as of December 31, 2003 and September 30, 2004

 

2,978

 

3,119

 

 

 

 

 

 

 

Stockholders’ equity:

 

 

 

 

 

Common stock, $0.0001 par value, 100,000 shares authorized, 16,060 shares and 17,837 shares issued as of December 31, 2003 and September 30, 2004, respectively

 

2

 

2

 

Additional paid-in capital

 

123,934

 

166,104

 

Accumulated deficit

 

(67,815

)

(75,439

)

Unearned stock-based compensation

 

(1,094

)

(982

)

Treasury stock, 35 shares at cost

 

(100

)

(100

)

Accumulated other comprehensive loss

 

(13

)

(62

)

 

 

 

 

 

 

Total stockholders’ equity

 

54,914

 

89,523

 

 

 

 

 

 

 

Total liabilities, redeemable securities and stockholders’ equity

 

$

97,732

 

$

135,342

 

 

The accompanying notes are an integral part of these consolidated financial statements.

 

2



 

Overstock.com, Inc.

Consolidated Statements of Operations (unaudited)

(in thousands, except per share data)

 

 

 

Three months ended
September 30,

 

Nine months ended
September 30,

 

 

 

2003

 

2004

 

2003

 

2004

 

 

 

 

 

 

 

 

 

 

 

Revenue

 

 

 

 

 

 

 

 

 

Direct

 

$

29,284

 

$

43,928

 

$

79,884

 

$

123,621

 

Fulfillment partner

 

28,504

 

59,516

 

35,901

 

149,693

 

 

 

 

 

 

 

 

 

 

 

Total revenue

 

57,788

 

103,444

 

115,785

 

273,314

 

 

 

 

 

 

 

 

 

 

 

Cost of goods sold

 

 

 

 

 

 

 

 

 

Direct

 

26,674

 

38,594

 

73,172

 

110,196

 

Fulfillment partner

 

26,863

 

51,103

 

28,934

 

131,010

 

 

 

 

 

 

 

 

 

 

 

Total cost of goods sold

 

53,537

 

89,697

 

102,106

 

241,206

 

 

 

 

 

 

 

 

 

 

 

Gross profit

 

4,251

 

13,747

 

13,679

 

32,108

 

 

 

 

 

 

 

 

 

 

 

Operating expenses:

 

 

 

 

 

 

 

 

 

Sales and marketing expenses

 

3,855

 

9,398

 

10,275

 

20,380

 

General and administrative expenses

 

4,059

 

7,376

 

11,971

 

19,194

 

Amortization of stock-based compensation

 

171

 

18

 

611

 

276

 

 

 

 

 

 

 

 

 

 

 

Total operating expenses

 

8,085

 

16,792

 

22,857

 

39,850

 

 

 

 

 

 

 

 

 

 

 

Operating loss

 

(3,834

)

(3,045

)

(9,178

)

(7,742

)

 

 

 

 

 

 

 

 

 

 

Interest income

 

98

 

168

 

392

 

393

 

Interest expense

 

(8

)

(77

)

(70

)

(139

)

Other income, net

 

79

 

3

 

114

 

5

 

 

 

 

 

 

 

 

 

 

 

Net loss

 

(3,665

)

(2,951

)

(8,742

)

(7,483

)

Deemed dividend related to redeemable common stock

 

(58

)

(47

)

(213

)

(141

)

 

 

 

 

 

 

 

 

 

 

Net loss attributable to common shares

 

$

(3,723

)

$

(2,998

)

$

(8,955

)

$

(7,624

)

 

 

 

 

 

 

 

 

 

 

Net loss per common share — basic and diluted

 

$

(0.23

)

$

(0.16

)

$

(0.56

)

$

(0.44

)

Weighted average common shares outstanding — basic and diluted

 

16,419

 

18,284

 

16,100

 

17,517

 

 

The accompanying notes are an integral part of these consolidated financial statements.

 

3



 

Overstock.com, Inc.

Consolidated Statements of Cash Flows (unaudited)

(in thousands)

 

 

 

Three months ended
September 30,

 

Nine months ended
September 30,

 

 

 

2003

 

2004

 

2003

 

2004

 

Cash flows from operating activities:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Net loss

 

$

(3,665

)

$

(2,951

)

$

(8,742

)

$

(7,483

)

Adjustments to reconcile net loss to net cash provided by (used in) operating activities

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Depreciation and amortization

 

585

 

1,061

 

1,603

 

2,707

 

Amortization of unearned stock-based compensation

 

192

 

18

 

684

 

276

 

Realized gain from marketable securities

 

(3

)

(1

)

(14

)

(1

)

Stock options issued to consultants for services

 

(81

)

25

 

70

 

594

 

Stock issued to employees for services

 

 

 

21

 

 

Changes in operating assets and liabilities:

 

 

 

 

 

 

 

 

 

Accounts receivable, net

 

542

 

4,101

 

(684

)

7,705

 

Inventories, net

 

(5,470

)

(3,943

)

(10,991

)

(4,865

)

Prepaid expenses and other assets

 

(2,710

)

(8,117

)

(7,877

)

(10,547

)

Other long-term assets, net

 

 

102

 

(126

)

(1,268

)

Accounts payable

 

933

 

954

 

(5,296

)

(7,887

)

Accrued liabilities

 

1,351

 

7,824

 

(942

)

8,419

 

 

 

 

 

 

 

 

 

 

 

Net cash used in operating activities

 

(8,326

)

(927

)

(32,294

)

(12,350

)

 

 

 

 

 

 

 

 

 

 

Cash flows from investing activities:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Increase in restricted cash

 

 

 

 

(1,875

)

Investments in marketable securities

 

(12,344

)

(15,675

)

(39,360

)

(27,917

)

Sales of marketable securities

 

13,001

 

1,470

 

43,126

 

3,944

 

Expenditures for property and equipment

 

(2,667

)

(3,805

)

(4,367

)

(5,404

)

 

 

 

 

 

 

 

 

 

 

Net cash used in investing activities

 

(2,010

)

(18,010

)

(601

)

(31,252

)

 

 

 

 

 

 

 

 

 

 

Cash flows from financing activities:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Payments on capital lease obligations

 

(79

)

(153

)

(116

)

(507

)

Borrowings on line of credit

 

 

 

 

1,000

 

Issuance of common stock, net of issuance costs

 

 

 

23,968

 

37,857

 

Exercise of stock options and warrants

 

149

 

596

 

934

 

3,555

 

 

 

 

 

 

 

 

 

 

 

Net cash provided by financing activities

 

70

 

443

 

24,786

 

41,905

 

 

 

 

 

 

 

 

 

 

 

Effect of exchange rate changes on cash

 

 

2

 

 

7

 

 

 

 

 

 

 

 

 

 

 

Net increase (decrease) in cash and cash equivalents

 

(10,266

)

(18,492

)

(8,109

)

(1,690

)

Cash and cash equivalents, beginning of period

 

13,216

 

45,648

 

11,059

 

28,846

 

 

 

 

 

 

 

 

 

 

 

Cash and cash equivalents, end of period

 

$

2,950

 

$

27,156

 

$

2,950

 

$

27,156

 

 

 

 

 

 

 

 

 

 

 

Capital leases for property and equipment

 

$

79

 

$

 

$

120

 

$

1,835

 

Interest paid

 

$

7

 

$

77

 

$

44

 

$

139

 

Deemed dividend on redeemable common stock

 

$

58

 

$

47

 

$

213

 

$

141

 

Unearned stock-based compensation (forfeitures)

 

$

104

 

$

105

 

$

403

 

$

192

 

Lapse of rescission rights on redeemable common stock

 

$

609

 

$

 

$

1,647

 

$

 

 

The accompanying notes are an integral part of these consolidated financial statements.

 

4



 

Overstock.com, Inc.

Notes to Unaudited Consolidated Financial Statements

(amounts in thousands, except per share data)

 

1. BASIS OF PRESENTATION

 

The accompanying unaudited consolidated financial statements have been prepared by Overstock.com, Inc. (the “Company”) pursuant to the rules and regulations of the Securities and Exchange Commission regarding interim financial reporting.  Accordingly, they do not include all of the information and footnotes required by generally accepted accounting principles for complete financial statements and should be read in conjunction with Management’s Discussion and Analysis of Financial Condition and Results of Operations and the audited annual consolidated financial statements and related notes thereto included in the Annual Report on Form 10-K for the year ended December 31, 2003.  The accompanying unaudited consolidated financial statements reflect all adjustments, consisting of normal recurring adjustments, which are, in the opinion of management, necessary for a fair statement of results for the interim periods presented.  Preparing financial statements requires management to make estimates and assumptions that affect the amounts that are reported in the consolidated financial statements and accompanying disclosures.  Although these estimates are based on management’s best knowledge of current events and actions that the Company may undertake in the future, actual results may be different from the estimates.  The results of operations for the three and nine months ended September 30, 2004 are not necessarily indicative of the results to be expected for any future period or the full fiscal year.

 

2. ADVERTISING EXPENSE

 

The Company recognizes advertising expenses in accordance with SOP 93-7 Reporting on Advertising Costs.  As such, the Company expenses the costs of producing advertisements at the time production occurs or the first time the advertising takes place, and expenses the cost of communicating advertising in the period during which the advertising space or airtime is used.  Internet advertising expenses are recognized as incurred based on the terms of the individual agreements, which is generally: 1) during the period customers are acquired; or 2) based on the number of clicks generated during a given period over the term of the contract.  Advertising expense included in sales and marketing expenses totaled $3,495 and $8,997 during the three months ended September

30, 2003 and 2004, respectively, and $9,186 and $19,499 during the nine months ended September 30, 2003 and 2004, respectively.

 

3. MARKETABLE SECURITIES

 

The Company’s marketable securities consist of funds deposited into a capital management account managed by two financial institutions.  The financial institutions invested these funds at September 30, 2004, as follows:

 

 

 

Cost Basis

 

Unrealized
Gains

 

Unrealized
Losses

 

Fair Value

 

 

 

 

 

 

 

 

 

 

 

U.S. government and government agency securities

 

$

29,008

 

$

8

 

$

(84

)

$

28,932

 

Corporate securities

 

3,797

 

 

(13

)

3,784

 

Mortgage based securities

 

2,725

 

 

(23

)

2,702

 

 

 

 

 

 

 

 

 

 

 

Total

 

$

35,530

 

$

8

 

$

(120

)

$

35,418

 

 

All marketable securities mature between 2004 and 2010 and are classified as available-for-sale securities.  Available-for-sale securities with maturities beyond one year are classified as current in the consolidated balance sheet because the securities represent funds available for current operations.

 

4. OTHER COMPREHENSIVE LOSS

 

The Company follows SFAS 130, Reporting Comprehensive Income.  This Statement establishes requirements for reporting comprehensive income and its components which includes the Company’s unrealized gain on marketable securities.  The Company’s comprehensive loss for the three and nine months ended September 30, 2003 and 2004 is as follows:

 

 

 

Three months ended September 30,

 

Nine months ended September 30,

 

 

 

2003

 

2004

 

2003

 

2004

 

 

 

 

 

 

 

 

 

 

 

Net loss

 

$

(3,665

)

$

(2,951

)

$

(8,742

)

$

(7,483

)

Realized gain on marketable securities

 

(3

)

(1

)

(14

)

(1

)

Unrealized gain (loss) on marketable securities

 

(27

)

7

 

(73

)

(55

)

Foreign currency translation adjustment

 

 

2

 

 

7

 

 

 

 

 

 

 

 

 

 

 

Comprehensive loss

 

$

(3,695

)

$

(2,943

)

$

(8,829

)

$

(7,532

)

 

5



 

5. NET LOSS PER SHARE

 

Basic earnings (loss) per share is computed by dividing net income (loss) attributable to common shares for the period by the weighted average number of common shares outstanding during the period.  Diluted earnings (loss) per share assumes the exercise of all options and warrants which are dilutive, whether exercisable or not and is computed by dividing net income (loss) attributable to common shares for the period by the weighted average number of common and potential common shares outstanding during the period.  Potential common shares, composed of incremental common shares issuable upon the exercise of stock options and warrants, are included in the calculation of diluted net loss per share to the extent such shares are dilutive.  During the three and nine month periods ended September 30, 2003 and 2004, the effects of outstanding stock options were antidilutive and, accordingly, have been excluded from diluted loss per share.  There were 1,600 options and 916 warrants outstanding at September 30, 2004.

 

6. BUSINESS SEGMENTS

 

Segment information has been prepared in accordance with Financial Accounting Standards Board (FASB) Statement of Financial Accounting Standards (SFAS) No. 131, “Disclosures about Segments of an Enterprise and Related Information.”  There were no inter-segment sales or transfers during the three or nine-month periods ended September 30, 2003 or 2004.  The Company evaluates the performance of its segments and allocates resources to them based primarily on gross profit. The table below summarizes information about reportable segments for the three and nine months ended September 30, 2003 and 2004:

 

 

 

Three months ended September 30,

 

Nine months ended September 30,

 

 

 

Direct
operations

 

Fulfillment
partner
operations

 

Consolidated

 

Direct
operations

 

Fulfillment
partner
operations

 

Consolidated

 

2003

 

 

 

 

 

 

 

 

 

 

 

 

 

Revenue

 

$

29,284

 

$

28,504

 

$

57,788

 

$

79,884

 

$

35,901

 

$

115,785

 

Cost of goods sold

 

26,674

 

26,683

 

53,537

 

73,172

 

28,934

 

102,106

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Gross profit

 

$

2,610

 

$

1,641

 

4,251

 

$

6,712

 

$

6,967

 

13,679

 

Operating expenses

 

 

 

 

 

(8,085

)

 

 

 

 

(22,857

)

Other income (expense), net

 

 

 

 

 

169

 

 

 

 

 

436

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Net loss

 

 

 

 

 

$

(3,665

)

 

 

 

 

$

(8,742

)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2004

 

 

 

 

 

 

 

 

 

 

 

 

 

Revenue

 

$

43,928

 

$

59,516

 

$

103,444

 

$

123,621

 

$

149,693

 

$

273,314

 

Cost of goods sold

 

38,594

 

51,103

 

89,697

 

110,196

 

131,010

 

241,206

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Gross profit

 

$

5,334

 

$

8,413

 

13,747

 

$

13,425

 

$

18,683

 

32,108

 

Operating expenses

 

 

 

 

 

(16,792

)

 

 

 

 

(39,850

)

Other income (expense), net

 

 

 

 

 

94

 

 

 

 

 

259

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Net loss

 

 

 

 

 

$

(2,951

)

 

 

 

 

$

(7,483

)

 

The direct segment includes revenues, direct costs, and allocations associated with sales fulfilled from our warehouse, including the sales from our warehouse store that closed in January 2004.  Costs for this segment include product costs, inbound freight, warehousing and fulfillment costs, credit card fees and customer service costs.

 

The fulfillment partner segment includes revenues, direct costs and cost allocations associated with the Company’s third party fulfillment partner sales and are earned from selling the merchandise of third parties over the Company’s Websites.  Prior to July 1, 2003, this was reported as the “commission revenue” segment, as only the commission portion of the sales transactions were recorded as revenue (i.e., recorded “net”).  The costs for the previous commission segment only included credit card fees and customer service costs.  From July 1, 2003 forward, due to a change in the company’s business practices (i.e., the partner sales return process), the majority of these sales transactions are now recorded gross. As a result, this segment’s name has been changed to the “fulfillment partner” segment, and the costs for this segment include product costs, warehousing and fulfillment costs, credit card fees and customer service costs.

 

Assets have not been allocated between the segments for management purposes, and as such, they are not presented here.

 

During the three and nine-month periods ended September 30, 2003 and 2004, no significant sales were made to customers outside the United States of America.  At September 30, 2003 and 2004, all of the Company’s fixed assets were located in the United

 

6



 

States of America.

 

7. PUBLIC OFFERINGS

 

On June 4, 2002, the Company closed its initial public offering, pursuant to which it sold 2,256 shares of common stock, and a selling shareholder sold 845 shares of common stock in an initial public offering, with proceeds to the Company of approximately $26,140, net of $2,014 of issuance costs.  The number of shares includes 101 additional shares which the Company granted the underwriter the right to purchase to cover any over-allotments.

 

In February 2003, the Company closed a follow-on public offering, pursuant to which it sold 1,725 shares of common stock, with proceeds to the Company of approximately $23,968, net of $613 of issuance costs.  The number of shares issued includes 225 additional shares which the Company granted the underwriter the right to purchase to cover any over-allotments.

 

In May 2004, the Company closed a second follow-on public offering, pursuant to which it sold 1,300 shares of common stock, with proceeds to the Company of approximately $37,857, net of $405 of issuance costs.  The number of shares issued includes 100 additional shares which the Company granted the underwriter the right to purchase to cover any over-allotments.

 

8. STOCK-BASED COMPENSATION

 

The Company measures compensation expense to employees for its equity incentive plan using the intrinsic value method prescribed by Accounting Principles Board Opinion No. 25, Accounting for Stock Issued to Employees, and provides pro forma disclosures of net income as if the fair value based method prescribed by Statement of Financial Accounting Standards No. 123, Accounting for Stock-Based Compensation, had been applied.  The following table provides a reconciliation of net loss to pro forma net loss as if the fair value method had been applied to all awards.

 

 

 

Three months ended September 30,

 

Nine months ended September 30,

 

 

 

2003

 

2004

 

2003

 

2004

 

 

 

 

 

 

 

 

 

 

 

Net loss, as reported

 

$

(3,665

)

$

(2,951

)

$

(8,742

)

$

(7,483

)

Add: Stock-based employee compensation expense included in reported net income

 

192

 

18

 

705

 

276

 

Deduct: Total stock-based employee compensation expense determined under fair value based method for all awards

 

(711

)

(710

)

(2,053

)

(2,654

)

 

 

 

 

 

 

 

 

 

 

Pro forma net loss

 

$

(4,184

)

$

(3,643

)

$

(10,090

)

$

(9,861

)

 

 

 

 

 

 

 

 

 

 

Net loss per common share

 

 

 

 

 

 

 

 

 

Basic and diluted - as reported

 

$

(0.23

)

$

(0.16

)

$

(0.56

)

$

(0.44

)

Basic and diluted - pro forma

 

$

(0.25

)

$

(0.20

)

$

(0.63

)

$

(0.56

)

 

9. COMMITMENTS AND CONTINGENCIES

 

In October 2003, Tiffany (NJ) Inc. and Tiffany and Company filed a complaint against us in the United States District Court for the Southern District of New York alleging that we have distributed counterfeit and otherwise unauthorized Tiffany product in violation of federal copyright and trademark law and related state laws. The complaint seeks statutory and other damages in an unspecified amount and injunctive relief. Although we have filed an answer and believe we have defenses to the allegations and intend to pursue them vigorously, the Tiffany lawsuit is in discovery, and we do not have sufficient information to assess the validity of the claims or the amount of potential damages.

 

In July 2004, Printmaker International, Ltd. filed a complaint against us in the United States District Court for the Southern District of New York alleging that we have distributed counterfeit and otherwise unauthorized product in violation of federal copyright and trademark law and related state laws. The complaint seeks statutory and other damages in an unspecified amount and injunctive relief.  Although we have filed an answer and believe we have defenses to the allegations and intend to pursue them vigorously, the Printmaker lawsuit is in the early stages of discovery, and we do not have sufficient information to assess the validity of the claims or the amount of potential damages.  Our fulfillment partner (who is also a defendant in the case) is conducting the defense of the case and has agreed to indemnify us against the claim and any judgement.

 

In May 2004, we filed a complaint against TLMT Holdings, Inc (f/k/a LastMinuteTravel.com, Inc.) in the Superior Court of the State of Delaware alleging that it breached its contract with us.  In July 2004, TLMT Holdings filed a counterclaim against us alleging that we have breached the contract.  The counterclaim seeks damages in an unspecified amount.  We have filed an answer to the counterclaim and we believe we have defenses to the allegations and intend to pursue them vigorously.  At this point in time, we do not have sufficient information to assess the validity of the claims or the amount of potential damages.

 

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In January 2003, we received a letter from NCR Corporation claiming that certain of our business practices and information technology systems infringe patents owned by NCR. The letter further stated that NCR would vigorously protect its intellectual property rights if we did not agree to enter into licensing arrangements with respect to the asserted patents. On January 31, 2003, we filed a complaint in the United States District Court of Utah, Central Division, seeking declaratory judgment that we do not infringe any valid claim of the patents asserted by NCR.  On March 24, 2003, NCR filed an answer and counterclaims alleging that certain of our business practices and information technology systems infringe patents owned by NCR.  On April 8, 2003, we filed an answer denying the material allegations in NCR’s counterclaims.  On May 12, 2003, the parties entered into a standstill agreement, agreeing to the dismissal of the complaint and counterclaims without prejudice to either party’s ability to renew its claims at a later date.  On May 19, 2003, the court entered an order dismissing the complaint and counterclaims without prejudice.   The parties each reserved all claims and counterclaims.  In August 2004, NCR notified us of its intent to terminate the standstill agreement.  On September 2, 2004, we re-filed our complaint in the United States District Court of Utah, Central Division, seeking declaratory judgment that we do not infringe any valid claim of the patents asserted by NCR.  On October 4, 2004, NCR filed an answer and counterclaims alleging that certain of our business practices and information technology systems infringe patents owned by NCR.  On October 12, 2004, we filed an answer denying the material allegations in NCR’s counterclaims. Although we have filed an answer and believe we have defenses to the allegations and intend to pursue them vigorously, the NCR lawsuit is not yet even in the early stages of discovery, and we do not have sufficient information to assess the validity of the claims or the amount of potential damages.

 

In September 2004, we received a letter from BTG International Inc. claiming that certain of our business practices and online marketing information technology systems infringe patents owned by BTG.  On September 14, 2004, without engaging in any meaningful discussion or negotiation with us, BTG filed a complaint in the United States District Court of Delaware alleging that certain of our business practices and online marketing information technology systems infringe a single patent owned by BTG.  On October 21, 2004, we filed an answer denying the material allegations in BTG’s counterclaims.  Although we have filed an answer and believe we have defenses to the allegations and intend to pursue them vigorously, the BTG lawsuit is not yet even in the early stages of discovery, and we do not have sufficient information to assess the validity of the claims or the amount of potential damages.

 

10. INDEMNIFICATIONS AND GUARANTEES

 

During its normal course of business, the Company has made certain indemnities, commitments, and guarantees under which it may be required to make payments in relation to certain transactions.  These indemnities include, but are not limited to, indemnities to various lessors in connection with facility leases for certain claims arising from such facility or lease, and indemnities to directors and officers of the Company to the maximum extent permitted under the laws of the State of Delaware.  The duration of these indemnities, commitments, and guarantees varies, and in certain cases, is indefinite.  In addition, the majority of these indemnities, commitments, and guarantees do not provide for any limitation of the maximum potential future payments the Company could be obligated to make.  As such, the Company is unable to estimate with any reasonableness its potential exposure under these items.  The Company has not recorded any liability for these indemnities, commitments, and guarantees in the accompanying consolidated balance sheets.  The Company does, however, accrue for losses for any known contingent liability, including those that may arise from indemnification provisions, when future payment is both probable and reasonably estimable.  The Company has not recorded any liabilities relating to these indemnities, commitments or guarantees.  The Company carries specific and general liability insurance policies that the Company believes would, in most circumstances, provide some, if not total recourse to any claims arising from these indemnifications.

 

11. CREDIT FACILITY

 

In May 2004, the Company entered into a senior secured credit facility for a revolving line of credit of up to the lesser of (i) $20,000, (ii) 60% of eligible inventory, or (iii) 80% times the net liquidation percentage minus the sum of (i) the bank product reserve, and (ii) the aggregate amount of reserves, if any, all as defined in the agreement. The borrowings under this credit facility are collateralized by the assets of the Company and bear interest at a minimum of 3.5%, as defined in the agreement, or, at the option of the Company, based on the LIBOR rate (4.34% at September 30, 2004), which may vary from time to time. At September 30, 2004, the applicable interest rate on the borrowings was prime (4.75% at September 30, 2004) plus 0.50%.  The credit facility will mature on May 6, 2006, although the Company has an option to extend it for an additional year. The facility also provides the Company the ability to issue letters of credit for 2.75% per annum of the face amount issued. Any outstanding letters of credit reduce the amount available to borrow under the facility. If a “triggering event” occurs (i.e., if the Company falls below $15,000 in cash, marketable securities and availability on the line of credit), the Company must comply with certain financial covenants. No triggering event has occurred through September 30, 2004. Additionally, the senior secured credit facility prohibits the Company from paying dividends.  As of September 30, 2004, the Company had $1,000 in borrowings and $0 in letters of credit outstanding under this credit facility.

 

ITEM 2.    MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

 

In addition to historical information, this Quarterly Report on Form 10–Q contains forward-looking statements.  These statements relate to our, and in some cases our customers or other third parties’, future plans, objectives, expectations, intentions and financial performance and the assumptions that underlie these statements.  These forward-looking statements include, but are not

 

8



 

limited to, statements regarding the following: our beliefs and expectations regarding the seasonality of our direct and fulfillment partner revenue; our beliefs regarding the sufficiency of our capital resources; planned distribution and order fulfillment capabilities; our beliefs, intentions and expectations regarding improvements of our order processing systems and capabilities; our intentions regarding the development of enhanced technologies and features; our intentions regarding the expansion of our customer service capabilities; our belief and intentions regarding improvements to our general and administrative functions; our beliefs and intentions regarding enhancements to our sales and marketing activities; our beliefs regarding the potential for growth in our customer base; our beliefs and intentions regarding our expansion into new markets and other markets, including international markets; our beliefs and intentions about entering into agreements to provide products and services to retail chains and other businesses; our belief regarding potential development of new Websites, including our auction site; our beliefs, intentions and expectations regarding promotion of new or complimentary product and sales formats; our belief, intentions and expectations regarding the expansion of our product and service offerings; our beliefs and intentions regarding expansion of our market presence through relationships with third parties; our beliefs regarding the pursuit of complimentary businesses and technologies; our beliefs regarding the adequacy of our insurance coverage; our beliefs, intentions and expectations regarding litigation matters and legal proceedings, our defenses to matters in which we are a defendant and our contesting of such matters; our beliefs and expectations regarding our existing cash and cash equivalents, cash requirements and sufficiency of capital; and our beliefs and expectations regarding interest rate risk, our investment activities and the effect of changes in interest rates.

 

These forward-looking statements are subject to risks and uncertainties that could cause actual results and events to differ materially. For a detailed discussion of these risks and uncertainties please see the “Factors That May Affect Future Results” section of this report. These forward-looking statements speak only as of the date that of this report and, except as required by law, we undertake no obligation to update forward-looking statements to reflect events or circumstances occurring after the date of this report.

 

Overview

 

We are an online “closeout” retailer offering discount brand name merchandise, including bed-and-bath goods, home décor, kitchenware, watches, jewelry, electronics, sporting goods, designer accessories and travel.  We also sell books, magazines, CD’s, DVD’s, videocassettes and video games (“BMV”). Our company, based in Salt Lake City, Utah, was founded in 1997, and we launched our first Website through which customers could purchase products in March 1999. In September 2004, we launched an online auction site as part of our Website – an online marketplace for the buying and selling of goods.

 

Our revenue is comprised of direct revenue and fulfillment partner revenue. During 2003, Safeway, Inc., accounted for approximately 9% of our total revenue.  However, our relationship with Safeway terminated in February 2004.  During the first three quarters of 2004, no single customer accounted for more than 2% of our total revenue. Direct revenue includes sales made to individual consumers and businesses, which are fulfilled from our warehouse in Salt Lake City, Utah or our outsourced warehouse located in Plainfield, Indiana, and sales from our warehouse store which we closed in January 2004. We generate business-to-business (B2B) sales when retailers are contacted and offered our merchandise below wholesale prices, allowing them an opportunity to be more price-competitive in their local markets. Although we have historically operated a separate B2B Website, our direct revenue has predominantly been based on purchases made directly through our consumer Website.  As a result, during the third quarter, we recently integrated the B2B Website into our consumer Website.  B2B clients now buy products primarily through our Club O frequent buyers club initiative and our Club O Gold bulk purchase initiative.

 

Our fulfillment partner revenue is generated when we sell merchandise of other retailers, cataloguers or manufacturers (“fulfillment partners”) through our Website. Prior to July 1, 2003, we did not own or physically handle the merchandise we sold in these transactions, as the merchandise was shipped directly by a third party vendor, which also handled all customer returns related to those sales. Beginning July 1, 2003, we took responsibility for all returned items relating to these sales and we now handle the resale of any returned items. As a result, beginning July 1, 2003, we are considered to be the primary obligor for the majority of these sales transactions, and we assume the risk of loss on the returned items. As a consequence, we now record revenue from the majority of these sales transactions involving our fulfillment partners (excluding travel products) on a gross basis, rather than recording a commission on sales as we did prior to July 1, 2003. Similar to our direct segment, fulfillment partner products are available to both consumers and businesses through our Club O frequent buyers club initiative and our Club O Gold bulk purchase initiative.  Our use of the term “partner” or “fulfillment partner” does not mean that we have formed any legal partnerships with any of our fulfillment partners.

 

During the fourth quarter of 2003, we added a discount travel store to our Website. We used fulfillment partners to supply the travel products and services (flights, hotels, rental cars, etc.). For the products and services sold in our travel store, we did not have inventory risk or pricing control, and did not provide customer service. Therefore, for these sales we were not considered to be the primary obligor, and recorded only our commission as revenue. For the first and second quarters of 2004, our revenues from the Travel department were insignificant.  During May of 2004, our travel store was closed so we could work to make improvements to the travel product offerings.  We anticipate that the travel store will be reactivated within the next six months.

 

During September 2004, we added an online auction service to our Website.  Our auction tab allows sellers to list items for

 

9



 

sale, buyers to bid on items of interest, and users to browse through listed items online.  We are not the seller of the items sold on the auction site and we have no control over the pricing of those items. Therefore, for these sales we record only our listing fees and commission for items sold as revenue. For the first month of our auction business our revenues were insignificant.  Unless otherwise indicated or required by the context, the discussion herein of our financial statements, accounting policies and related matters, pertains to our shopping site and not necessarily to our auction site. Revenue from our auctions business will be included in the fulfillment partner segment in 2004, as it is not large enough to separate out as its own segment at this early stage of the business.

 

Our revenue from sales on our shopping site is recorded net of returns, coupons and other discounts. Our returns policy for all products other than those sold in our Electronics and Computers department provides for a $4.95 restocking fee and the provision that we will not accept product returns initiated more than fifteen days after the shipment date. We charge a 15% restocking fee (instead of the $4.95 restocking fee) on all items returned for non-defective reasons from the Electronics and Computers department.

 

Cost of goods sold consists of the cost of the product, as well as inbound and outbound freight, fixed warehouse costs, warehouse handling costs, credit card fees, and customer service costs. Within the direct revenue channel, our gross margins on sales through our Club O frequent buyers club, our Club O Gold bulk purchases program and our BMV products tend to be lower than margins on our consumer sales, and our overall gross margins will be impacted by the blend of Club O, Club O Gold, and BMV sales as a percentage of our direct revenue.

 

Sales and marketing expenses consist primarily of advertising, public relations and promotional expenditures, as well as payroll and related expenses for personnel engaged in marketing and selling activities. Advertising expense is the largest component of our sales and marketing expenses and is primarily attributable to expenditures related to online marketing activities and our offline national radio and television advertising. Our advertising expenses totaled approximately $9.2 million and $3.5 million for the three months ended September 30, 2004 and 2003, respectively, which represent 96% and 91% of sales and marketing expenses for the respective periods. For the nine months ended September 30, 2004 and 2003, our advertising expenses totaled $19.5 million and $9.0 million, which represent 96% and 90%, respectively, of our sales and marketing expenses. We expect our sales and marketing expenses to increase in future periods on an absolute dollar basis as we expect to continue to increase our advertising efforts.

 

General and administrative expenses consist of wages and benefits for executive, accounting, technology, merchandising and administrative personnel, rents and utilities, travel and entertainment, depreciation and amortization and other general corporate expenses.

 

Goodwill, which resulted from the acquisition of Gear.com, Inc. in November 2000, is not amortized, but is evaluated at least annually for impairment. There were no impairments of goodwill during the nine months ended September 30, 2003 and 2004.

 

We have recorded no provision or benefit for federal and state income taxes as we have incurred net operating losses since inception.  We have provided a full valuation allowance on the net deferred tax assets, consisting primarily of net operating loss carryforwards, because of uncertainty regarding their realizability.

 

Both direct and fulfillment partner revenues are seasonal, with revenues historically being the highest in the fourth quarter, reflecting higher consumer holiday spending. We anticipate this will continue in the foreseeable future.

 

Executive Commentary

 

The following executive commentary is intended to provide investors with a view of our business through the eyes of our management. As an executive commentary, it necessarily focuses on selected aspects of our business. This executive commentary is intended as a supplement to, but not a substitute for, the more detailed discussion of our business included elsewhere herein. Investors are cautioned to read our entire Management’s Discussion and Analysis of Financial Condition and Results of Operation, as well as our audited financial statements included in our Annual Report filed with our Form 10-K for the year ended December 31, 2003 and our unaudited financial statements included in our Forms 10-Q for the quarters ended March 31, 2004 and June 30, 2004, and our unaudited financial statements included in this Quarterly Report on Form 10-Q as well as the discussion of our business and risk factors and other information included elsewhere in this Form 10-Q. This executive commentary includes forward-looking statements, and investors are cautioned to read the Special Note Regarding Forward-Looking Statements included in this Form 10-Q.

 

Commentary—Increases in Gross Bookings.    Management believes that to understand our business and our financial statements, investors should understand the difference between total revenue and gross bookings.  Gross bookings represents the gross selling price of all transactions, including those for which we only record a commission, before returns, sales discounts, and before payments to fulfillment partners prior to July 1, 2003, and therefore differs from total revenue. The Company sustained year-over-year growth in gross bookings, which grew 87% from $61.0 million during the third quarter of 2003 to $114.4 million during the third quarter of 2004.  For the first nine months of the year, gross bookings grew 85% from $164.6 in 2003 to $304.4 million in 2004.  This was due to the continued growth of our new customer base (514,000 new customers were added during the third quarter of 2004) from our online and offline marketing efforts. We consider the growth in gross bookings especially noteworthy, because we ended our arrangement with Safeway in February 2004.  The Safeway program had represented 10% of gross bookings for the first three quarters

 

10



 

of 2003, and less than 1% of gross bookings in the first nine months of 2004.  For just the consumer business (excluding all B2B business and excluding Safeway), gross bookings (through both direct and fulfillment partner channels) is up 115% year-over-year through September 30.

 

Commentary—Expense Control.   For the first nine months of 2004, our sales and marketing expenses have increased 98% from $10.3 million in 2003 to $20.4 million in 2004.  However, as a percentage of gross bookings, sales and marketing expenses remained relatively constant (6.2% in 2003 compared to 6.7% in 2004).  Our average customer acquisition cost for this quarter grew to $18.30 versus $15.88 in Q2 2004 and $10.24 in Q1 2004.  The increase stems primarily from increased television and radio advertising compared to the previous year, as we did not begin significant spending in this area in 2003 until the fourth quarter. This is also a result of increasing online advertising rates, particularly with the large portals and keywords.  G&A increased 60% in absolute dollars, from $12.0 million in 2003 to $19.2 million in 2004, but as a percentage of gross bookings, G&A decreased from 7% to 6%, for the respective periods.  Included in general and administrative expenses are our payroll costs, which only increased a fraction (approximately 1/5) of the growth of our gross profit dollars.  Our gross profit dollars in 2004 increased 135% over the first nine months of 2003.  We are continuing to work on specific ways to reduce our logistics expenses, namely handling, returns and customer service, and we have made some progress during the first nine months of 2004.  Our gross margins have increased almost four percentage points over the past twelve months, from 9.6% in the fourth quarter of 2003 to 13.3% in Q3 2004.  Year-to-date gross margins were approximately 12% for both 2003 and 2004.

 

Commentary—Infrastructure.   During the quarter ended September 30, 2004, we completed several infrastructure and capacity related projects discussed in our Quarterly Report on Form 10-Q for the quarter ended June 30, 2004.  In particular, we automated a portion of the packing process in our Salt Lake City warehouse, and opened a third-party logistics warehouse located in Indiana.  We also replaced our fulfillment partner order management system with a robust third-party system.  We made the transition to a storage area network to replace our legacy storage infrastructure, and we switched our primary computer site to a third-party co-location facility.  There were approximately $3.8 million of capital expenditures during the third quarter, the majority of which were related to the implementation of these projects.

 

Commentary—Marketing.   Our average customer acquisition cost (“CPA”) increased to $18.30 in the third quarter, from $15.88 in the previous quarter.  Some of the increase is due to on-line advertising rates which have increased during the year.  Our marketing team has worked to develop on-line marketing strategies that we believe to be cost-effective even at these increased rates.  In addition, we are continuing to work to develop, implement and refine our customer analytics capabilities in an effort to better market to our existing customer base.  To the extent the use of customer analytics is successful, we believe the positive benefits of generating more repeat business will offset some of the increased on-line advertising costs.

 

Commentary—Inventory.   Late in the third quarter we began purchasing a large quantity of inventory in preparation for the 2004 holiday season.  In October, inventory has been arriving in our warehouses and we expect our inventory balance to peak at about $50 million sometime in the middle of November.

 

Commentary—Logistics (Customer Service and Gross Margins).   Management continues to believe that that we can make marginal improvements in our outbound freight costs, in our warehouse handling costs, in our net costs of returns, and in our customer service costs.  However, there can be no assurance that we will be able to do so.  In addition, the Club O Gold service we added for small retailers and the auctions site we added in the third quarter may also have an effect on our future gross margins, dependent upon how significant those businesses become in relation to our consumer business.

 

Commentary—Strategic Projects.    Following is a brief update on some of our recent strategic projects and initiatives:

 

Search Engine — We are continually working to improve our new Endecca search engine since its implementation during the second quarter of 2004.  Improvement will be an ongoing process.

 

Propeller — We have devoted substantial efforts to building our collaborative filtering system and anticipate activating it in the near future. This will enhance our efforts to better market to our existing customer base.

 

TV — We have completed the development of four new television commercials.  We have aired the commercials and plan to continue to do so for the foreseeable future, while continuing to evaluate the results of the TV advertising.

 

Club O Gold — In August of 2004, we merged our B2B site (www.overstockb2b.com) into our B2C site, and opened a “Club O Gold” membership program (into which our current B2B customers were grandfathered).  The terms of this program include a higher annual fee ($99.95), Club O pricing (that is, our B2C price less 5% on single product purchases and steeper discounts for products purchased in bulk), and access to a special, small business-focused, customer service team.  In addition, we have formed an alliance with Advanta Corp to assist us in promoting this program.  We have added a number of suppliers specific to various industry verticals, such as florist supplies, restaurant supplies, and office supplies.

 

11



 

Ocean — In September 2004, we launched a new tab on our Website called Overstock.com Auctions where users can buy, sell, bid and browse product listings.  Management believes this auctions business can be successful as we intend to offer better pricing than some of the more established auction sites and because of the social networking imbedded within our auction process. In addition, we believe that a significant portion of our existing traffic and customer base are savvy bargain shoppers, and therefore have experienced shopping using an auction format.

 

Unique Business Opportunities — We were initially the exclusive online distributor for the film “FahrenHYPE 9/11, which is a rebuttal of the Michael Moore film, “Fahrenheit 9/11”.  We now sell the film to several brick-and-mortar companies including Walmart and Blockbuster and to other other online distributers.

 

Critical Accounting Policies and Estimates

 

Our consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States of America.  The preparation of these financial statements requires us to make estimates and judgments that affect the reported amounts of assets, liabilities, revenues and expenses.  We base our estimates on historical experience and on various other assumptions that we believe to be reasonable under the circumstances, the results of which form the basis for making judgments about the carrying values of assets and liabilities that are not readily apparent from other sources.  Actual results may differ from these estimates under different assumptions or conditions.  Our critical accounting policies are as follows:

 

                  revenue recognition;

 

                  estimating valuation allowances and accrued liabilities, specifically, the reserve for returns, the allowance for doubtful accounts and the allowance for obsolete and damaged inventory;

 

                  accounting for income taxes; and

 

                  valuation of long-lived and intangible assets and goodwill.

 

Revenue recognition.     We derive our revenue from two sources: (i) direct revenue, which consists of merchandise sales made to consumers and businesses that are fulfilled from our warehouse; and (ii) fulfillment partner revenue, which consists of revenue from the sale of merchandise shipped by fulfillment partners directly to consumers and other businesses, as well as fee revenue collected from the products listed and sold through the auction tab of our Website. Both direct revenue and fulfillment partner revenue are recorded net of returns, coupons redeemed by customers, and other discounts.

 

Prior to July 1, 2003, we did not own or physically handle the merchandise sold in fulfillment partner transactions, as the merchandise was shipped directly by a third party vendor, who also handled all customer returns related to those sales. However, beginning July 1, 2003, we took responsibility for all returned items relating to these sales, and we now handle the resale of any returned items. As a result, beginning July 1, 2003, we are considered to be the primary obligor for the majority of these sales transactions, and we assume the risk of loss on the returned items.  As a consequence, we now record revenue from the majority of these sales transactions involving our fulfillment partners (excluding travel products) on a gross basis, rather than recording a commission on sales as we did prior to July 1, 2003.  Similar to our direct revenue segment, fulfillment partner products are available to both consumers and businesses through our Club O frequent buyers club initiative and our Club O Gold bulk purchase initiative.

 

For sales transactions, we comply with the provisions of Staff Accounting Bulletin 104 “Revenue Recognition”, which states that revenue should be recognized when the following revenue recognition criteria are met: (1) persuasive evidence of an arrangement exists; (2) the product has been shipped or the service provided and the customer takes ownership and assumes the risk of loss; (3) the selling price is fixed or determinable; and (4) collection of the resulting receivable is reasonably assured. We generally require payment by credit card at the point of sale. Amounts received prior to when we ship the goods or provide the services to customers are recorded as deferred revenue.

 

Reserve for returns, allowance for doubtful accounts and the allowance for obsolete and damaged inventory.     Our management must make estimates of potential future product returns related to current period revenue. Management analyzes historical returns, current economic trends and changes in customer demand and acceptance of our products when evaluating the adequacy of the sales returns reserve and other allowances in any accounting period. The reserve for returns was $1.3 million as of September 30, 2004 and $1.1 million as of December 31, 2003.

 

From time to time, we may grant credit to certain of our business customers on normal credit terms. We perform ongoing credit evaluations of our customers’ financial condition and maintain an allowance for doubtful accounts receivable based upon our historical collection experience and expected collectibility of all accounts receivable. We maintained an allowance for doubtful accounts receivable of $681,000 as of September 30, 2004 and $650,000 as of December 31, 2003.

 

12



 

We write down our inventory for estimated obsolescence or damage equal to the difference between the cost of inventory and the estimated market value based upon assumptions about future demand and market conditions. If actual market conditions are less favorable than those projected by management, additional inventory write-downs may be required. Our inventory balance was $34.8 million, net of reserve for obsolescence or damaged inventory of $1.8 million as of September 30, 2004. At December 31, 2003, our inventory balance was $29.9 million, net of reserve for obsolescence or damaged inventory of $1.1 million.

 

Accounting for income taxes.     Significant management judgment is required in determining our provision for income taxes, our deferred tax assets and liabilities and any valuation allowance recorded against our net deferred tax assets. As of September 30, 2004 and December 31, 2003, we have recorded a full valuation allowance of $28.2 million and $25.7 million, respectively, against our net deferred tax asset balance due to uncertainties related to our deferred tax assets as a result of our history of operating losses. The valuation allowance is based on our estimates of taxable income by jurisdiction in which we operate and the period over which our deferred tax assets will be recoverable. In the event that actual results differ from these estimates or we adjust these estimates in future periods, we may need to change the valuation allowance, which could materially impact our financial position and results of operations.

 

Valuation of long-lived and intangible assets and goodwill.     Under SFAS 142, Goodwill and Other Intangible Assets, goodwill is no longer amortized, but must be tested for impairment at least annually. Other long-lived assets must also be evaluated for impairment when management believes that an asset has experienced a decline in value that is other than temporary. Future adverse changes in market conditions or poor operating results of underlying investments could result in losses or an inability to recover the carrying value of the asset that may not be reflected in an asset’s current carrying value, thereby possibly requiring an impairment charge in the future. There were no impairments of goodwill or long-lived assets during 2003 or 2004. Net intangible assets and goodwill amounted to $3.0 million as of September 30, 2004 and December 31, 2003.

 

Results of Operations — 2004 compared to 2003

 

Revenue

 

Beginning July 1, 2003, customer returns from sales shipped by our fulfillment partners are returned directly to us and processed through our Salt Lake City warehouse, rather than returned to our fulfillment partners, as they previously were.  We made the decision to change this policy to have more control over the Overstock customer shopping experience, as we believe that a seamless customer experience is key to creating loyal, long-term customers.  By accepting returns at our warehouse, we can verify that fulfillment partner products are being packaged and shipped to our standards.  Additionally, as customer returns are now all shipped to one location, the process is simpler and more convenient for our customers.

 

As a result of this change in business practices, we now record the majority of these sales transactions shipped by our fulfillment partners on a gross basis instead of a net basis as we have historically done.  Therefore, from the third quarter 2003 forward, revenue recorded in accordance with accounting principles generally accepted in the United States (“GAAP”) will increase significantly from our results as reported in SEC filings prior to the third quarter of 2003.  Additionally, direct revenue, as a percentage of total revenue will decrease significantly while fulfillment partner revenue, as a percentage of total revenue, will increase significantly.  As a result, for the nine months ended September 30, we believe that for year-over-year comparison purposes, gross bookings comparisons may be more informative than revenue comparisons, as the gross bookings were not affected by the change in business practices.  Since it has been 12 months since we implemented the change described above, year-over-year quarterly revenue comparisons, in addition to gross bookings comparisons, are now relevant.  Gross bookings represents the gross selling price of all transactions before returns, sales discounts, and before payments to fulfillment partners prior to July 1, 2003.

 

Total revenue was $103.4 million for the three-month period ended September 30, 2004, a 79% increase from the $57.8 million recorded in the same period in 2003.  During that same period, direct revenue increased to $43.9 million from $29.3 million, representing growth of 50%. Fulfillment partner revenue also increased 109% to $59.5 million for the third quarter of 2004 compared to $28.5 million recorded in 2003.  For the nine-month period ended September 30, 2004, total revenue grew 136% to $273.3 million from $115.8 million recorded in the same period in 2003.  Also during that nine-month period, direct revenue grew 55% to $123.6 million in 2004 from $79.9 million in 2003 and fulfillment revenue grew 317% to $149.7 million from $35.9 million recorded in 2003.  We saw continued growth in both direct and fulfillment partner orders as our customer base continues to expand from increased marketing efforts, including new nationwide television commercials and radio advertising campaigns.  We continued to experience an increase to our new customers as approximately 514,000 new customers purchased from us during the quarter, compared to 414,000 new customers during the second quarter.  Furthermore, our sales mix in 2004 differed from the sales mix we had during 2003.  The direct consumer business, which has higher margins than our former B2B (including Safeway) business, has increased in 2004 as a percent of total direct revenue.

 

Gross bookings totaled $114.4 million and $61.0 million for the three-month periods ended September 30, 2004 and 2003, respectively, representing growth of 87%.  For the nine-month periods ended September 30, 2004 and 2003, gross bookings totaled $304.4 million and $164.6 million, respectively, representing an increase of 85%. The growth in gross bookings year-over-year is a

 

13



 

better indicator of the true top-line growth of our business than the growth in total revenue, due to the change in business practices previously described.

 

In 2002, we entered into an agreement with Safeway Inc. to provide discounted merchandise to be sold within their stores. For the nine months ended September 30, 2003, Safeway accounted for approximately $17.2 million, or approximately 10%, of our gross bookings, compared to less than 1% of our gross bookings for the same period in 2004.  The term of our agreement with Safeway ended on February 26, 2004.  In comparison with the first nine months of 2003, we experienced significant growth (115%) in our direct and fulfillment partner consumer operations during the first nine months of 2004, given that we no longer have the revenues from our Safeway program.  In the future, we hope to develop relationships with other large retailers.  However, there can be no assurance that we will be able to do so on terms we consider attractive.

 

Cost of goods sold

 

As a result of the fulfillment partner returns policy change that we implemented July 1, 2003, we now record sales transactions shipped by our fulfillment partners on a gross basis instead of on a net basis.  Therefore, revenue and cost of goods sold have increased significantly beginning in the third quarter of 2003, which results in a significant decrease in gross margin percentages from quarters prior to the third quarter of 2003.  Fulfillment partner margins now more closely resemble margins we receive from our direct revenue.  As a result, for the nine months ended September 30, we believe that for year-over-year comparison purposes, gross profit dollar comparisons may be more informative than gross margin percentage comparisons.

 

Cost of goods sold for the third quarter of 2004 was $89.7 million, or 87% of total revenue, compared to the $53.5 million, or 93% of total revenue recorded in the same period of 2003.  Gross profits for the quarter ended September 30 increased from $4.3 million in 2003 to $13.8 million in 2004.  This improvement correlates to gross margins of 13.3% and 7.4% for those respective periods.  For the nine months ended September 30, 2004 and 2003, cost of goods sold totaled $241.2 million and $102.1 million, representing margins of approximately 12% for both periods.  Gross profits for the nine months ended September 30, increased 135% from $13.7 million in 2003 to $32.1 million in 2004.

 

Gross profits for our direct operations increased to $5.3 million for the three months ended September 30, 2004 from $2.6 million recorded in the same period in 2003 (104% growth), which represent gross margins of 12.1% and 8.9%, respectively.  For the nine-month periods ended September 30, 2004 and 2003, gross profit dollars totaled $13.4 million and $6.7 million (100% growth), representing gross margins of 11% and 8%, respectively.  The increase in gross margins for the first nine months of 2004 over the same period in 2003 is due primarily to reductions in product and logistics costs.  In particular, we have reduced warehouse handling costs as a result of better management and process changes at the warehouse, lowered customer service costs by outsourcing our customer service operations, lowered freight costs as a result of our increased shipping volumes and better shipping rates, and lowered credit card fees due to the increased number of sales transactions.  The increase is also due to a change in sales mix in the first nine months of 2004 compared to the same period in 2003.  The direct consumer business, which has higher margins than our former B2B (including Safeway) business, increased as a percent of total direct revenue.

 

Beginning in the third quarter of 2003, cost of goods sold on sales transactions from our fulfillment partners now includes the cost of the product, warehousing and fulfillment costs, in addition to credit card fees and customer service costs.  Therefore, overall blended gross margins are significantly lower than they were prior to the third quarter of 2003.

 

Gross profits from our fulfillment partner operations increased 413% to $8.4 million in the third quarter of 2004 from $1.6 million recorded in 2003.  For the nine months ended September 30, 2004, gross profits from our fulfillment partner operations increased 168% to $18.7 million from $7.0 million recorded during same period in 2003.  For our fulfillment partner operations, the increase in gross profit dollars from the previous year quarter is largely due to the increased fulfillment partner revenue over the previous year, including an increase in margins for the lower BMV business (the majority of which is sold through fulfillment partners), as well as decreased customer service and credit card costs over the previous year.

 

Operating expenses

 

Sales and marketing.  Sales and marketing expenses totaled $9.4 million and $3.9 million for the three months ended September 30, 2004 and 2003, respectively, which represent approximately 8% and 6% of gross bookings (9% and 7% of total revenue).  For the nine months ended September 30, 2004 and 2003, sales and marketing expenses totaled $20.4 and $10.3 million, respectively, which represent 7% and 6% of gross bookings (7% and 9% of total revenue).  The increased marketing expense reflects sustained online advertising efforts, particularly with the large portals (MSN, Yahoo & AOL), and with our affiliate marketing program.  In addition, the national radio and television campaigns we initiated in the fourth quarter of 2003 continued through the first nine months of 2004.  During the quarter we developed four new television ads, launching one during the third quarter, with three more to air during the fourth quarter.  We expect total marketing expenses to continue to increase in the future as a result of the expenses related to online marketing agreements that we have entered into and similar online or offline radio, television, or other similar agreements that we may enter into in the future.

 

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General and administrative.  General and administrative expenses were $7.4 million and $4.1 million for the three months ended September 30, 2004 and 2003, respectively, which represent 6% and 7% of gross bookings, respectively, or 7% of total revenue for both periods.  For the nine months ended September 30, 2004 and 2003, general and administrative expenses totaled $19.2 and $12.0 million, respectively, which represent 6% and 7% of gross bookings (7% and 10% of total revenue).  The dollar increase in general and administrative costs for each comparative period is primarily attributable to costs associated with building infrastructure, including expansion of corporate systems and additional personnel costs from increased corporate headcount.  In addition, we incurred increased development costs related to strategic projects including our Overstock.com Auctions tab which was launched during the quarter.

 

Amortization of stock-based compensation.  Prior to the Company’s initial public offering in May 2002, the Company recorded unearned stock-based compensation related to stock options granted below the fair market value of the underlying stock.  Since the initial public offering in June 2002, the Company has not granted any additional stock options below fair market value.  Net of forfeitures, amortization of stock-based compensation was approximately $18,000 and $171,000 for the three months ended September 30, 2004 and 2003, respectively, and $276,000 and $611,000 for the nine-month periods ended September 30, 2004 and 2003, respectively.

 

Non-operating income (expense)

 

Interest income was $168,000 during the quarter ended September 30, 2004 versus $98,000 during the same quarter in 2003.  For the nine months ended September 30, 2004 and 2003, interest income totaled $393,000 and $392,000, respectively.  The increase in interest income in the current year quarter is due to the larger average cash balance resulting from the secondary offering we completed in May 2004.  Interest expense was $77,000 and $8,000 for the quarters ended September 30, 2004 and 2003, respectively, which represents interest expense on short term borrowings (in 2004) and capital leases.  For the nine months ended September 30, 2004 and 2003, interest expense totaled $139,000 and $70,000, respectively.  Other income, net resulted in the recognition of $3,000 and $79,000 in income for the quarters ended September 30, 2004 and 2003, respectively, and $5,000 and $114,000 for the nine months ended September 30, 2004 and 2003, respectively.

 

Income taxes

 

We incurred net operating losses during the quarters ended September 30, 2004 and 2003, and consequently paid insignificant amounts of federal, state and foreign income taxes.  As of September 30, 2004, we had $78.1 million of net operating loss carryforwards, of which $21.9 million is subject to limitation.  These net operating loss carryforwards will begin to expire in 2019.

 

Effect of Recent Accounting Pronouncements

 

In November 2003, the Emerging Issues Task Force (“EITF”) reached a consensus on disclosure guidance discussed under EITF 03-01, “The Meaning of Other-Than-Temporary Impairment and Its Application to Certain Investments.” The consensus provides for certain disclosure requirements that were effective for fiscal years ending after December 15, 2003.   In March 2004, the EITF reached a consensus on recognition and measurement guidance discussed under EITF 03-01. The consensus clarifies the meaning of other-than-temporary impairment and its application to investments classified as either available-for-sale or held-to-maturity under FASB Statement No. 115, “Accounting for Certain Investments in Debt and Equity Securities,” and investments accounted for under the cost method or the equity method. The recognition and measurement guidance is to be applied to other-than-temporary impairment evaluations in reporting periods beginning after June 15, 2004. The adoption of this pronouncement did not have a material impact on our business, financial position, cash flows or result of operations

 

Seasonality

 

Financial results for Internet retailers are generally seasonal.  Based upon our historical experience, increased revenues typically occur during the fourth quarter because of the Christmas retail season.  The actual quarterly results for each quarter could differ materially depending upon consumer preferences, availability of product and competition, among other risks and uncertainties.  Accordingly, there can be no assurances that seasonal variations will not materially affect our results of operations in the future.  The following table reflects our revenues for each of the quarters available since 2001 (in thousands):

 

 

 

First
Quarter

 

Second
Quarter

 

Third
Quarter

 

Fourth
Quarter

 

 

 

 

 

 

 

 

 

 

 

2004

 

$

82,078

 

$

87,792

 

$

103,444

 

NA

 

 

 

 

 

 

 

 

 

 

 

2003

 

29,164

 

28,833

 

57,788

*

$

123,160

 

 

 

 

 

 

 

 

 

 

 

2002

 

12,067

 

14,380

 

23,808

 

41,529

 

 

 

 

 

 

 

 

 

 

 

2001

 

9,578

 

7,407

 

8,744

 

14,274

 

 

15



 


* Note that the revenue since the third quarter of 2003 reflect the change in our returns policy, as a result of which sales by fulfillment partners are now recorded “gross” instead of “net” as in prior quarters.

 

Off-Balance Sheet Arrangements

 

We do not have any off-balance sheet arrangements that have or are reasonably likely to have a current or future effect on our financial condition, changes in financial condition, revenues or expenses, results of operations, liquidity, capital expenditures or capital resources that is material to investors.

 

Liquidity and Capital Resources

 

Prior to the second quarter of 2002, we financed our activities primarily through a series of private sales of equity securities, warrants to purchase our common stock and promissory notes.  During the second quarter of 2002, we completed our initial public offering pursuant to which we received approximately $26.1 million in cash, net of underwriting discounts, commissions, and other related expenses.  We completed follow-on offerings in February 2003 and May 2004 pursuant to which we received approximately $24.0 million and $37.9 million, respectively, in cash, net of underwriting discounts, commissions, and other related expenses.  Our cash and cash equivalents balance was $27.2 million at September 30, 2004.  We also had marketable securities of $35.4 million at September 30, 2004.

 

Our operating activities resulted in net cash outflows of $12.4 million and $32.3 million for the nine months ended September 30, 2004 and 2003, respectively.  The primary use of cash and cash equivalents during the nine months ended September 30, 2004 was to fund our normal operations, including $7.5 million of net losses offset by non-cash charges of $3.6 million, and changes in inventory ($4.9 million), accounts payable ($7.9 million), prepaid expenses and other assets ($10.5 million), and other long-term assets ($1.3 million).  Operating cash outflows were offset by a decrease in our receivables of $7.7 million and an increase in our accrued liabilities of $8.4 million.

 

Cash used in investing activities for the nine months ended September 30, 2004 included $27.9 million of investments in marketable securities offset by $3.9 million in sales of marketable securities.  Capital expenditures for property and equipment amounted to $5.4 million and restricted cash increased $1.9 million.

 

Net cash provided by financing activities during the nine months ended September 30, 2004 was $41.9 million, which includes proceeds of $37.9 from our second follow-on offering that closed in May 2004 and $3.6 million received from the exercise of stock options and warrants.  During the second quarter of 2004, we also drew down $1.0 million on our senior secured credit facility.

 

Contractual Obligations and Commitments.  The following table summarizes our contractual obligations as of September 30, 2004 and the effect such obligations and commitments are expected to have on our liquidity and cash flow in future periods:

 

 

 

Payments Due by Period

 

 

 

(in thousands)

 

Contractual Obligations

 

Total

 

Less than 1
Year

 

1-3 Years

 

4-5 Years

 

After
5 years

 

Short-term borrowing arrangements

 

$

1,000

 

$

1,000

 

$

 

$

 

$

 

Capital lease obligations

 

1,489

 

600

 

889

 

 

 

 

Operating leases

 

12,838

 

1,910

 

4,811

 

6,117

 

 

Purchase obligations

 

40,614

 

40,614

 

 

 

 

Total contractual cash obligations

 

$

55,941

 

$

44,124

 

$

5,700

 

$

6,117

 

$

 

 

 

 

Amounts of Commitment Expiration Per Period

 

 

 

(in thousands)

 

Other Commercial Commitments

 

Total
Amounts
Committed

 

Less than 1
Year

 

1-3 Years

 

4-5 Years

 

Over
5 years

 

Letters of credit

 

$

7,413

 

$

7,413

 

$

 

$

 

$

 

Redeemable common stock

 

3,119

 

 

3,119

 

 

 

Total commercial commitments

 

$

10,532

 

$

7,413

 

$

3,119

 

$

 

$

 

 

The amount of purchase obligations shown is based on assumptions regarding the legal enforceability against us of purchase

 

16



 

orders we had outstanding at September 30, 2004.  Under different assumptions regarding our rights to cancel our purchase orders or different assumptions regarding the enforceability of the purchase orders under applicable law, the amount of purchase obligations shown in the table above would be less.

 

The estimated amount of redeemable common stock is based solely on the statute of limitations of the various states in which stockholders may have rescission rights and may not reflect the actual results.  We do not have any unconditional purchase obligations, other long-term obligations, guarantees, standby repurchase obligations or other commercial commitments.

 

We have a $10.0 million revolving letter of credit facility, which expires June 30, 2005, which we use to obtain letters of credit supporting our inventory purchases.  At September 30, 2004 the issuing bank or an affiliate of the bank had letters of credit totaling $7.4 million outstanding under this facility. However, we have no liability for this amount except to the extent, if any, that a beneficiary of any of the outstanding letters of credit draws upon a letter of credit.  In evaluating our contractual obligations and commitments, investors should understand that the amount shown above under letters of credit is duplicative of a portion of the amount shown above under purchase obligations, because we have no actual liability in connection with the letter of credit facility (other than for commitment fees and similar items) except to the extent that we fail to pay a similar amount included above in purchase obligations.

 

In May 2004, we entered into a senior secured credit facility for a revolving line of credit of up to the lesser of (i) $20.0 million, (ii) 60% of eligible inventory, or (iii) 80% times the net liquidation percentage minus the sum of (i) the Bank Product Reserve, and (ii) the aggregate amount of reserves, if any, all as defined in the agreement. The borrowings under this credit facility are collateralized by the assets of the Company and bear interest at a minimum of 3.5%, as defined in the agreement, or at the option of the Company, based on the LIBOR rate (4.34% at September 30, 2004), which may vary from time to time. At September 30, 2004, the applicable interest rate on the borrowings was prime (4.75% at September 30, 2004) plus 0.5%. The credit facility will mature on May 6, 2006, although the Company has an option to extend it for an additional year. The facility also provides us the ability to issue letters of credit at a cost of 2.75% per annum of the face amount issued. Any outstanding letters of credit reduce the amount available to borrow under the facility.  If a “triggering event” occurs (i.e., if the Company falls below $15.0 million in cash, marketable securities and availability on the line of credit), the Company must comply with certain financial covenants. No triggering event has occurred through September 30, 2004. Additionally, the senior secured credit facility prohibits us from paying dividends.  As of September 30, 2004, we had $1.0 million in short term borrowings and $0 in letters of credit outstanding under this credit facility.

 

We believe that the cash and marketable securities currently on hand, the credit facilities and expected cash flows from operations will be sufficient to continue operations for at least the next twelve months.  While we anticipate that, beyond the next twelve months, our expected cash flows from operations will be sufficient to fund our operational requirements, we may require additional financing.  However, there can be no assurance that if additional financing is necessary it will be available, or, if available, that such financing can be obtained on satisfactory terms.  Failure to generate sufficient revenues, generate profitability or raise additional capital could have a material adverse effect on our ability to continue as a going concern and to achieve our intended business objectives.  Any projections of future cash needs and cash flows are subject to substantial uncertainty.  See “Factors that May Affect Future Results.”

 

Factors that May Affect Future Results

 

Any investment in our common stock involves a high degree of risk.  Investors should consider carefully the risks and uncertainties described below, and all other information in this Form 10-Q and in our other filings with the SEC including those we file after we file this Form 10-Q, before deciding whether to purchase or hold our common stock.  Additional risks and uncertainties not currently known to us or that we currently deem immaterial may also become important factors that may harm our business.  The occurrence of any of the following risks could harm our business.  The trading price of our common stock could decline due to any of these risks and uncertainties, and investors may lose part or all of their investment.

 

Risks Relating to Overstock

 

Because we have a limited operating history, it is difficult to evaluate our business and future operating results.

 

We were originally organized in May 1997 and began posting a list of our merchandise on our Website in August 1998. In March 1999, we launched the first version of our Website through which customers could purchase products. In September 2004, we launched our auction site.  Our limited operating history makes it difficult to evaluate our business and future operating results.

 

We have a history of significant losses. If we do not achieve profitability, our financial condition and our stock price could suffer.

 

We have a history of losses and we may continue to incur operating and net losses for the foreseeable future.  We incurred net losses attributable to common shares of $7.6 million and $9.0 million for the nine months ended September 30, 2004 and 2003, respectively.  As of September 30, 2004, and December 31, 2003, our accumulated deficit was $75.4 million and $67.8 million,

 

17



 

respectively.  We will need to generate significant revenues to achieve profitability, and we may not be able to do so.  Even if we do achieve profitability, we may not be able to sustain or increase profitability on a quarterly or annual basis in the future. If our revenues grow more slowly than we anticipate, or if our operating expenses exceed our expectations, our financial results would be severely harmed.

 

We will continue to incur significant operating expenses and capital expenditures as we:

 

enhance our distribution and order fulfillment capabilities;

further improve our order processing systems and capabilities;

develop enhanced technologies and features;

expand our customer service capabilities to better serve our customers’ needs;

expand our product offerings;

develop and expand our auctions business;

rent additional warehouse and office space;

increase our general and administrative functions to support our operations; and

increase our sales, branding and marketing activities, including maintaining existing or entering into new online and off-line marketing arrangements including our national television and radio branding campaign.

 

Because we will incur many of these expenses before we receive any revenues from our efforts, our losses may be greater than the losses we would incur if we developed our business more slowly. Further, we base our expenses in large part on our operating plans and future revenue projections. Many of our expenses are fixed in the short term, and we may not be able to quickly reduce spending if our revenues are lower than we project. Therefore, any significant shortfall in revenues would likely harm our business, operating results and financial condition. In addition, we may find that these efforts are more expensive than we currently anticipate, which would further increase our losses. Also, the timing of these expenses may contribute to fluctuations in our quarterly operating results.

 

Our quarterly operating results are volatile and may adversely affect our stock price.

 

Our future revenues and operating results are likely to vary significantly from quarter to quarter due to a number of factors, many of which are outside our control, and any of which could harm our business. As a result, we believe that quarterly comparisons of our operating results are not necessarily meaningful and that you should not rely on the results of one quarter as an indication of our future performance. In addition to the other risk factors described in this report, additional factors that have caused and/or could cause our quarterly operating results to fluctuate include:

 

increases in the cost of advertising;

our inability to retain existing customers or encourage repeat purchases;

the extent to which our existing and future marketing agreements are successful;

price competition that results in lower profit margins or losses;

the amount and timing of operating costs and capital expenditures relating to the expansion of our business operations and infrastructure;

the amount and timing of our purchases of inventory;

our inability to manage distribution operations or provide adequate levels of customer service;

our ability to successfully integrate operations and technologies from acquisitions or other business combinations;

entering into new lines of products;

our ability to attract users to our new auctions site; and

our inability to replace the loss of significant customers.

 

If we fail to accurately forecast our expenses and revenues, our business, operating results and financial condition may suffer and the price of our stock may decline.

 

Our limited operating history and the rapidly evolving nature of our industry make forecasting quarterly operating results difficult. We may not be able to quickly reduce spending if our revenues are lower than we project. Therefore, any significant shortfall in revenues would likely harm our business, operating results and financial condition and cause our results of operation to fall below the expectations of public market analysts and investors. If this occurs, the price of our common stock may decline.

 

We have grown quickly and if we fail to manage our growth, our business will suffer.

 

We have rapidly and significantly expanded our operations, and anticipate that further significant expansion will be required

 

18



 

to address potential growth in our customer base and market opportunities. This expansion has placed, and is expected to continue to place, a significant strain on our management, operational and financial resources. Some of our officers have no prior senior management experience at public companies. Our new employees include a number of key managerial, technical and operations personnel who have not yet been fully integrated into our operations, and we expect to add additional key personnel in the future. To manage the expected growth of our operations and personnel, we will be required to improve existing and implement new transaction-processing, operational and financial systems, procedures and controls, and to expand, train and manage our already growing employee base. If we are unable to manage growth effectively, our business, prospects, financial condition and results of operations will be harmed.

 

In order to obtain future revenue growth and achieve and sustain profitability we will have to attract customers on cost-effective terms.

 

Our success depends on our ability to attract customers on cost-effective terms. We have relationships with online services, search engines, directories and other Websites and e-commerce businesses to provide content, advertising banners and other links that direct customers to our Websites. We rely on these relationships as significant sources of traffic to our Websites and to generate new customers. If we are unable to develop or maintain these relationships on acceptable terms, our ability to attract new customers and our financial condition could be harmed. In addition, certain of our online marketing agreements may require us to pay upfront fees and make other payments prior to the realization of the sales, if any, associated with those payments. Accordingly, if these agreements or similar agreements that we may enter into in the future fail to produce the sales that we anticipate, our results of operations will be adversely affected. We cannot assure you that we will be able to increase our revenues, if at all, in a cost-effective manner.  We have also begun national television and radio branding and advertising campaigns.  Such campaigns are expensive and may not result in the cost effective acquisition of customers.

 

Further, many of the parties with which we may have online-advertising arrangements could provide advertising services for other online or traditional retailers and merchandise liquidators. As a result, these parties may be reluctant to enter into or maintain relationships with us. Failure to achieve sufficient traffic or generate sufficient revenue from purchases originating from third parties may result in termination of these relationships by these third parties. Without these relationships, our revenues, business, prospects, financial condition and results of operations could suffer.

 

The loss of key personnel or any inability to attract and retain additional personnel could affect our ability to successfully grow our business.

 

Our performance is substantially dependent on the continued services and on the performance of our senior management and other key personnel, particularly Patrick M. Byrne, our President and Chairman of the Board. Our performance also depends on our ability to retain and motivate other officers and key employees.  The loss of the services of any of our executive officers or other key employees for any unforeseen reason, including without limitation, illness or call to military service, could harm our business, prospects, financial condition and results of operations. We do not have employment agreements with any of our key personnel and we do not maintain “key person” life insurance policies.  Our future success also depends on our ability to identify, attract, hire, train, retain and motivate other highly-skilled technical, managerial, editorial, merchandising, marketing and customer service personnel. Competition for such personnel is intense, and we cannot assure you that we will be able to successfully attract, assimilate or retain sufficiently qualified personnel.  Our failure to retain and attract the necessary technical, managerial, editorial, merchandising, marketing and customer service personnel could harm our revenues, business, prospects, financial condition and results of operations.

 

Our operating results may fluctuate depending on the season, and such fluctuations may affect our stock price.

 

We have experienced and expect to continue to experience fluctuations in our operating results because of seasonal fluctuations in traditional retail patterns.  Sales in the retail and wholesale industry tend to be significantly higher in the fourth calendar quarter of each year than in the preceding three quarters due primarily to increased shopping activity during the holiday season.  However, there can be no assurance that our sales in the fourth quarter will exceed those of the preceding quarters or, if the fourth quarter sales do exceed those of the preceding quarters, that we will be able to manage the increased sales effectively.  Further, we generally increase our inventories substantially in anticipation of holiday season shopping activity, which has a negative effect on our cash flow. Securities analysts and investors may inaccurately estimate the effects of seasonality on our results of operations in one or more future quarters and, consequently, our operating results may fall below expectations, causing our stock price to decline.

 

We depend on our relationships with third-party fulfillment partners for a large portion of the products that we offer for sale on our Websites. If we fail to maintain these relationships, our business will suffer.

 

During the quarter ended September 30, 2004, we had active fulfillment partner relationships with approximately 363 third parties whose products we offer for sale on our Websites.  At September 30, 2004, these products accounted for approximately 79% of the non-BMV products available on our Websites.  We do not have any long-term agreements with any of these third parties.  Our agreements with third parties are terminable at will by either party immediately upon notice. In general, we agree to offer the third parties’ products on our Websites and these third parties agree to provide us with information about their products, honor our customer

 

19



 

service policies and ship the products directly to the customer.  If we do not maintain our existing or build new relationships with third parties on acceptable commercial terms, we may not be able to offer a broad selection of merchandise, and customers may refuse to shop at our Websites.  In addition, manufacturers may decide not to offer particular products for sale on the Internet.  If we are unable to maintain our existing or build new fulfillment partner relationships or if other product manufacturers refuse to allow their products to be sold via the Internet, our business would suffer severely.

 

We are partially dependent on third parties to fulfill a number of our fulfillment, distribution and other retail functions.  If such parties are unwilling or unable to continue providing these services, our business could be seriously harmed.

 

In our fulfillment partner business, although we now handle returned merchandise, we continue to rely on third parties to conduct a number of other traditional retail operations with respect to their respective products that we offer for sale on our Websites, including maintaining inventory, preparing merchandise for shipment to individual customers and timely distribution of purchased merchandise.  We have no effective means to ensure that these third parties will continue to perform these services to our satisfaction or on commercially reasonable terms.  In addition, because we do not take possession of these third parties’ products, we are unable to fulfill these traditional retail operations ourselves.  Our customers could become dissatisfied and cancel their orders or decline to make future purchases if these third parties are unable to deliver products on a timely basis.  If our customers become dissatisfied with the services provided by these third parties, our reputation and the Overstock brand could suffer.

 

We rely on our relationships with manufacturers, retailers and other suppliers to obtain sufficient quantities of quality merchandise on acceptable terms.  If we fail to maintain our supplier relationships on acceptable terms, our sales and profitability could suffer.

 

To date, we have not entered into contracts with manufacturers or liquidation wholesalers that guarantee the availability of merchandise for a set duration.  Our contracts or arrangements with suppliers do not provide for the continuation of particular pricing practices and may be terminated by either party at any time. Our current suppliers may not continue to sell their excess inventory to us on current terms or at all, and we may not be able to establish new supply relationships.  For example, it is difficult for us to maintain high levels of product quality and selection because none of the manufacturers, suppliers and liquidation wholesalers from whom we purchase products on a purchase order by purchase order basis have a continuing obligation to provide us with merchandise at historical levels or at all.  In most cases, our relationships with our suppliers do not restrict the suppliers from selling their respective excess inventory to other traditional or online merchandise liquidators, which could in turn limit the selection of products available on our Websites.  If we are unable to develop and maintain relationships with suppliers that will allow us to obtain sufficient quantities of merchandise on acceptable commercial terms, such inability could harm our business, results of operation and financial condition.

 

Our business may be harmed by the listing or sale of pirated, counterfeit or illegal items by third parties, and by intellectual property litigation.

 

We have received in the past, and we anticipate we will receive in the future, communications alleging that certain items listed or sold through our Websites infringe third-party copyrights, trademarks and trade names or other intellectual property rights or that we have otherwise infringed third parties’ past, current or future intellectual property rights.  For example, in October 2003, Tiffany (NJ) Inc. and Tiffany and Company filed a complaint against us in the United States District Court for the Southern District of New York alleging that we have distributed counterfeit and otherwise unauthorized Tiffany product in violation of federal copyright and trademark law and related state laws.  The complaint seeks statutory and other damages in an unspecified amount and injunctive relief.  Although we have filed an answer and believe we have defenses to the allegations and intend to pursue them vigorously, the Tiffany lawsuit is in the early stages of discovery, and we do not have sufficient information to assess the validity of the claims or the amount of potential damages.

 

We may be unable to prevent third parties from listing unlawful goods, and we may be subject to allegations of civil or criminal liability for unlawful activities carried out by third parties through our Websites.  In the future, we may implement measures to protect against these potential liabilities that could require us to spend substantial resources and/or to reduce revenues by discontinuing certain service offerings.  Any costs incurred as a result of liability or asserted liability relating to the sale of unlawful goods or the unlawful sale of goods could harm our revenues, business, prospects, financial condition and results of operations.

 

Resolving litigation or claims regarding patents or other intellectual property, whether meritorious or not, could be costly, time-consuming, cause service delays, divert our management and key personnel from our business operations, require expensive or unwanted changes in our methods of doing business or require us to enter into costly royalty or licensing agreements, if available.  As a result, these claims could harm our business.

 

Our business may be harmed by fraudulent activities on our Websites.

 

We have received in the past, and anticipate that we will receive in the future, communications from customers who did not receive goods that they purchased.  We also periodically receive complaints from our customers as to the quality of the goods purchased and services rendered.  Negative publicity generated as a result of fraudulent or deceptive conduct by third parties could

 

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damage our reputation, harm our business and diminish the value of our brand name.  We expect to continue to receive from customers requests for reimbursement or threats of legal action against us if no reimbursement is made.

 

We depend upon third-party delivery services to deliver our products to our customers on a timely and consistent basis. A deterioration in our relationship with any one of these third parties could decrease our ability to track shipments, cause shipment delays, and increase our shipping costs and the number of damaged products.

 

We rely upon multiple third parties for the shipment of our products.  Because we do not have a written long-term agreement with any of these third parties, we cannot be sure that these relationships will continue on terms favorable to us, if at all. Unexpected increases in shipping costs or delivery times, particularly during the holiday season, could harm our business, prospects, financial condition and results of operations.  If our relationships with these third parties are terminated or impaired or if these third parties are unable to deliver products for us, whether through labor shortage, slow down or stoppage, deteriorating financial or business condition, responses to terrorist attacks or for any other reason, we would be required to use alternative carriers for the shipment of products to our customers.  We may be unable to engage alternative carriers on a timely basis or upon terms favorable to us.  Changing carriers would likely have a negative effect on our business, operating results and financial condition.  Potential adverse consequences include:

 

reduced visibility of order status and package tracking;

delays in order processing and product delivery;

increased cost of delivery, resulting in reduced gross margins; and

reduced shipment quality, which may result in damaged products and customer dissatisfaction.

 

Our operating results depend on our Websites, network infrastructure and transaction-processing systems. Capacity constraints or system failures would harm our business, prospects, results of operations and financial condition.

 

Any system interruptions that result in the unavailability of our Websites or reduced performance of our transaction systems would reduce our transaction volume and the attractiveness of the services that we provide to suppliers and third parties and would seriously harm our business, operating results and financial condition.

 

We use internally developed systems for our Websites and certain aspects of transaction processing, including customer profiling and order verifications.  We have experienced periodic systems interruptions due to server failure, which we believe will continue to occur from time to time. If the volume of traffic on our Websites or the number of purchases made by customers substantially increases, we will need to further expand and upgrade our technology, transaction processing systems and network infrastructure.  We have experienced and expect to continue to experience temporary capacity constraints due to sharply increased traffic during sales or other promotions, and during the holiday shopping season.  Capacity constraints can cause unanticipated system disruptions, slower response times, degradation in levels of customer service, impaired quality and delays in reporting accurate financial information.

 

Our transaction processing systems and network infrastructure may be unable to accommodate increases in traffic in the future.  We may be unable to project accurately the rate or timing of traffic increases or successfully upgrade our systems and infrastructure to accommodate future traffic levels on our Websites.  In addition, we may be unable to upgrade and expand our transaction processing systems in an effective and timely manner or to integrate any newly developed or purchased functionality with our existing systems. Any inability to do so may cause unanticipated system disruptions, slower response times, degradation in levels of customer service, impaired quality and speed of order fulfillment or delays in reporting accurate financial information.

 

We may be unable to manage expansion into new business areas which could harm our business operations and reputation.

 

Our long-term strategic plan involves expansion of our operations in the liquidation market, entering into agreements to provide products and services to retail chains and other businesses, and possible expansion into additional markets.  We cannot assure you that our efforts to expand our business in this manner will succeed or that we will be successful in managing or maintaining agreements to provide products and services to retail chains and other businesses.  As discussed elsewhere herein, we have been unable to generate significant traffic for our former B2B Website.  As such we merged our B2B site (www.overstockb2b.com) into our B2C site, and opened a “Club O Gold” membership program (into which our current B2B customers were grandfathered).  The terms of this program include a higher annual fee ($99.95), Club O pricing (that is, our B2C price less 5% on single product purchases and steeper discounts for products purchased in bulk), and access to a special, small business-focused, customer service team.  In addition, we have formed an alliance with Advanta Corp to assist us in promoting this program.  We have added a number of suppliers specific to various industry verticals, such as florist supplies, restaurant supplies, and office supplies.  Our failure to succeed in this market or other markets may harm our business, prospects, financial condition and results of operation.  In addition, we may choose to expand our operations by developing new Websites, promoting new or complementary products or sales formats, expanding the breadth and depth of products and services offered or expanding our market presence through relationships with third parties.  In addition, we may pursue the acquisition of new or complementary businesses or technologies,

 

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although we have no present understandings, commitments or agreements with respect to any material acquisitions or investments.  We cannot assure you that we would be able to expand our efforts and operations in a cost-effective or timely manner or that any such efforts would increase overall market acceptance.  Furthermore, any new business or Website we launch that is not favorably received by consumers could damage our reputation or the Overstock brand.  We may expand the number of categories of products we carry on our Website.  These and any other expansions of our operations would also require significant additional expenses and development and would strain our management, financial and operational resources.  The lack of market acceptance of such efforts or our inability to generate satisfactory revenues from such expanded services or products to offset their cost could harm our business, prospects, financial condition and results of operations.

 

We may not be able to compete successfully against existing or future competitors.

 

The online liquidation services market is new, rapidly evolving and intensely competitive. Barriers to entry are minimal, and current and new competitors can launch new Websites at a relatively low cost. Our consumer Website currently competes with:

 

other online liquidation e-tailers, such as SmartBargains;

traditional retailers and liquidators, such as Ross Stores, Inc., Walmart Stores, Inc. and TJX Companies, Inc.; and

online retailers and marketplaces such as Amazon.com, Inc., Buy.com, Inc. and eBay, Inc., which have discount departments.

 

Our Website competes with liquidation “brokers” and retailers and online marketplaces such as eBay, Inc.

 

We expect the online liquidation services market to become even more competitive as traditional liquidators and online retailers continue to develop services that compete with our services. In addition, manufacturers and retailers may decide to create their own Websites to sell their own excess inventory and the excess inventory of third parties.  Competitive pressures created by any one of our competitors, or by our competitors collectively, could severely harm our business, prospects, financial condition and results of operations.

 

Further, as a strategic response to changes in the competitive environment, we may from time to time make certain pricing, service or marketing decisions or acquisitions that could harm our business, prospects, financial condition and results of operations.  For example, to the extent that we enter new lines of businesses such as third-party logistics or discount brick and mortar retail, we would be competing with large established businesses such as APL Logistics, Ltd., Ross Stores, Inc. and TJX Companies, Inc., respectively. We have recently entered the online auctions business, in which we compete with large established businesses including eBay, Inc.

 

Many of our current and potential competitors described above have longer operating histories, larger customer bases, greater brand recognition and significantly greater financial, marketing and other resources than we do.  In addition, online retailers and liquidation e-tailers may be acquired by, receive investments from or enter into other commercial relationships with larger, well-established and well-financed companies.  Some of our competitors may be able to secure merchandise from manufacturers on more favorable terms, devote greater resources to marketing and promotional campaigns, adopt more aggressive pricing or inventory availability policies and devote substantially more resources to Website and systems development than we do.  Increased competition may result in reduced operating margins, loss of market share and a diminished brand franchise.  We cannot assure you that we will be able to compete successfully against current and future competitors.

 

A significant number of merchandise returns could harm our business, financial condition and results of operations.

 

We allow our customers to return products and beginning July 1, 2003, we started accepting returns of products sold through our fulfillment partners.  Our ability to handle a large volume of returns is unproven.  In addition, any policies intended to reduce the number of product returns may result in customer dissatisfaction and fewer return customers.  If merchandise returns are significant, our business, financial condition and results of operations could be harmed.

 

If the products that we offer on our Websites do not reflect our customers’ tastes and preferences, our sales and profit margins would decrease.

 

Our success depends in part on our ability to offer products that reflect consumers’ tastes and preferences.  Consumers’ tastes are subject to frequent, significant and sometimes unpredictable changes. Because the products that we sell typically consist of manufacturers’ and retailers’ excess inventory, we have limited control over the specific products that we are able to offer for sale.  If our merchandise fails to satisfy customers’ tastes or respond to changes in customer preferences, our sales could suffer and we could be required to mark down unsold inventory which would depress our profit margins.  In addition, any failure to offer products in line with customers’ preferences could allow our competitors to gain market share.  This could have an adverse effect on our business, results of operations and financial condition.

 

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If the facilities where substantially all of our computer and communications hardware is located fail our business, results of operations and financial condition will be harmed.

 

Our success, and, in particular, our ability to successfully receive and fulfill orders and provide high-quality customer service, largely depends on the efficient and uninterrupted operation of our computer and communications hardware systems.  Substantially all of our computer and communications hardware is located at a single leased co-location facility in Salt Lake City, Utah, with a backup system located at another leased facility in Salt Lake City, Utah.  Although we have designed our backup system in an effort to avoid or minimize service interruptions in the event of a failure of our main facility, our systems and operations are vulnerable to damage or interruption from fire, flood, power loss, telecommunications failure, terrorist attacks, acts of war, break-ins, earthquake and similar events.  We do not have a formal disaster recovery plan and our business interruption insurance may be insufficient to compensate us for losses that may occur.  Despite the implementation of network security measures, our servers are vulnerable to computer viruses, physical or electronic break-ins and similar disruptions, which could lead to interruptions, delays, loss of critical data or the inability to accept and fulfill customer orders. The occurrence of any of the foregoing risks could harm our business, prospects, financial condition and results of operations.

 

We may be unable to protect our proprietary technology or keep up with that of our competitors.

 

Our success depends to a significant degree upon the protection of our software and other proprietary intellectual property rights.  We may be unable to deter misappropriation of our proprietary information, detect unauthorized use and take appropriate steps to enforce our intellectual property rights. In addition, our competitors could, without violating our proprietary rights, develop technologies that are as good as or better than our technology.

 

Our failure to protect our software and other proprietary intellectual property rights or to develop technologies that are as good as our competitors’ could put us at a disadvantage to our competitors. In addition, the failure of the third parties whose products we offer for sale on our Websites to protect their intellectual property rights, including their domain names, could impair our operations.  These failures could harm our business, results of operations and financial condition.

 

If we do not respond to rapid technological changes, our services could become obsolete and we could lose customers.

 

To remain competitive, we must continue to enhance and improve the functionality and features of our e-commerce businesses.  We may face material delays in introducing new services, products and enhancements.  If this happens, our customers may forgo the use of our Websites and use those of our competitors.  The Internet and the online commerce industry are rapidly changing.  If competitors introduce new products and services using new technologies or if new industry standards and practices emerge, our existing Websites and our proprietary technology and systems may become obsolete.  Our failure to respond to technological change or to adequately maintain, upgrade and develop our computer network and the systems used to process customers’ orders and payments could harm our business, prospects, financial condition and results of operations.

 

Issuances of our securities are subject to federal and state securities laws, and certain holders of common stock issued by us may be entitled to rescind their purchases.

 

Issuances of securities are subject to federal and state securities laws.  From November 1999 through September 2000, we offered and sold common stock to investors in various states.  Certain of those offerings may not have complied with various requirements of applicable state securities laws.  In such situations a number of remedies may be available to regulatory authorities and the investors who purchased common stock in those offerings, including, without limitation, a right of rescission, civil penalties, seizure of our assets, a restraining order or injunction, and a court order to pay restitution and costs.  As a result, certain investors in our common stock may be entitled to return their shares to Overstock and receive from us the full price they paid, plus interest, which we estimate to be an aggregate amount of approximately $3.1 million at September 30, 2004.

 

We face risks relating to our inventory.

 

We directly purchase some of the merchandise that we sell on our Websites.  We assume the inventory damage, theft and obsolescence risks, as well as price erosion risks for products that we purchase directly.  These risks are especially significant because some of the merchandise we sell at our Websites are characterized by rapid technological change, obsolescence and price erosion (for example, computer hardware, software and consumer electronics), and because we sometimes make large purchases of particular types of inventory. In addition, we often do not receive warranties on the merchandise we purchase.  Further, beginning July 1, 2003, we started accepting returns of products sold through our fulfillment partners, and we have the risk of reselling the returned products.

 

In the recent past, we have recorded charges for obsolete inventory and have had to sell certain merchandise at a discount or loss.  It is impossible to determine with certainty whether an item will sell for more than the price we pay for it.  Because we rely heavily on purchased inventory, our success will depend on our ability to liquidate our inventory rapidly, the ability of our buying staff to purchase inventory at attractive prices relative to its resale value and our ability to manage customer returns and the shrinkage resulting from theft, loss and misrecording of inventory.  If we are unsuccessful in any of these areas, we may be forced to sell our inventory at a discount or loss.

 

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We may be liable if third parties misappropriate our customers’ personal information.

 

If third parties are able to penetrate our network security or otherwise misappropriate our customers’ personal information or credit card information, or if we give third parties improper access to our customers’ personal information or credit card information, we could be subject to liability.  This liability could include claims for unauthorized purchases with credit card information, impersonation or other similar fraud claims.  This liability could also include claims for other misuses of personal information, including unauthorized marketing purposes.  These claims could result in litigation. Liability for misappropriation of this information could adversely affect our business.  In addition, the Federal Trade Commission and state agencies have been investigating various Internet companies regarding their use of personal information.  We could incur additional expenses if new regulations regarding the use of personal information are introduced or if government agencies investigate our privacy practices.

 

We rely on encryption and authentication technology licensed from third parties to provide the security and authentication necessary to effect secure transmission of confidential information such as customer credit card numbers.  We cannot assure you that advances in computer capabilities, new discoveries in the field of cryptography or other events or developments will not result in a compromise or breach of the algorithms that we use to protect customer transaction data.  If any such compromise of our security were to occur, it could harm our reputation, business, prospects, financial condition and results of operations.  A party who is able to circumvent our security measures could misappropriate proprietary information or cause interruptions in our operations.  We may be required to expend significant capital and other resources to protect against such security breaches or to alleviate problems caused by such breaches. We cannot assure you that our security measures will prevent security breaches or that failure to prevent such security breaches will not harm our business, prospects, financial condition and results of operations.

 

We may expand our international business, causing our business to become increasingly susceptible to numerous international business risks and challenges that could affect our profitability.

 

We have begun to expand into international markets, and in the future we may do so more aggressively. International sales and transactions are subject to inherent risks and challenges that could adversely affect our profitability, including:

 

the need to develop new supplier and manufacturer relationships;

unexpected changes in international regulatory requirements and tariffs;

difficulties in staffing and managing foreign operations;

longer payment cycles from credit card companies;

greater difficulty in accounts receivable collection;

potential adverse tax consequences;

price controls or other restrictions on foreign currency; and

difficulties in obtaining export and import licenses.

 

To the extent we generate international sales and transactions in the future, any negative impact on our international operations could negatively impact our business.  In particular, gains and losses on the conversion of foreign payments into United States dollars may contribute to fluctuations in our results of operations and fluctuating exchange rates could cause reduced gross revenues and/or gross margins from non-dollar-denominated international sales.

 

We may be subject to product liability claims that could be costly and time consuming.

 

We sell products manufactured by third parties, some of which may be defective.  If any product that we sell were to cause physical injury or injury to property, the injured party or parties could bring claims against us as the retailer of the product.  Our insurance coverage may not be adequate to cover every claim that could be asserted.  If a successful claim were brought against us in excess of our insurance coverage, it could adversely affect our business.  Even unsuccessful claims could result in the expenditure of funds and management time and could have a negative impact on our business.

 

We may not be able to obtain trademark protection for our marks, which could impede our efforts to build brand identity.

 

We have filed trademark applications with the Patent and Trademark Office seeking registration of certain service marks or trademarks.  There can be no assurance that our applications will be successful or that we will be able to secure significant protection for our service marks or trademarks. Our competitors or others could adopt product or service marks similar to our marks, or try to prevent us from using our marks, thereby impeding our ability to build brand identity and possibly leading to customer confusion.  Any claim by another party against us or customer confusion related to our trademarks, or our failure to obtain trademark registration, could negatively affect our business.

 

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We may be materially affected by regulatory requirements

 

We are subject to various other regulatory requirements, including the Sarbanes-Oxley Act of 2002. Section 404 of the Sarbanes-Oxley Act requires that we evaluate and determine the effectiveness of our internal control over financial reporting. If we or our independent registered public accounting firm determine that we have a material weakness in our internal control over financial reporting, we may not detect errors on a timely basis and our financial statements may be materially misstated. We have dedicated a significant amount of time and resources to ensuring compliance, but we cannot provide any assurance that we or our independent registered public accounting firm will be able to complete the necessary work in a timely manner.

 

Risks Relating to our Auctions Site Business

 

Our auctions site is a new business.

 

Our auctions site began operation in September 2004.  The online auctions business is a new business for us, and we cannot assure you that our expansion into the online auctions business will succeed.  Our entry into the online auctions business will require us to devote substantial financial, technical, managerial and other resources to the business.  It will also expose us to additional risks, including legal and regulatory risks, and will require us to compete with established businesses having substantially greater experience in the online auctions business and substantially greater resources than we do.

 

Our auction business may be subject to a variety of regulatory requirements.

 

Many states and other jurisdictions, including Utah, where our company is located, have regulations governing the conduct of traditional “auctions” and the liability of traditional “auctioneers” in conducting auctions.  Although the vast majority of these regulations clearly contemplated only traditional auctions, and did not contemplate online auctions, the potential application of these types of regulations to online auction sites is not clear.  We are aware that several states and some foreign jurisdictions have attempted to impose such regulations on other companies operating online auction sites or on the users of those sites.  In addition, certain states have laws or regulations that do expressly apply to online auction site services.  Although we do not expect these laws to have a significant effect on our auction site business, we will incur costs in complying with these laws, and we may from time to time be required to make changes in our business that may increase our costs, reduce our revenues, cause us to prohibit the listing of certain items in certain locations, or make other changes that may adversely affect our auctions business.

 

Current and future laws could affect our auctions business.

 

Like our shopping site business, our auction site business is subject to the same laws and regulations as apply to other companies conducting business on and off the Internet.  In addition, our auction site business may be affected by other laws and regulations, such as those that expressly apply to online auction site services.  Further, because of the wide range of items that users of our auctions service may choose to list on the site, a variety of additional laws and regulations may apply to transactions between users of our site, such as those requiring a license to sell or purchase certain items or mandating particular disclosures in connection with an offer or sale of an item.  To the extent that such current or future laws or regulations prevent users from selling items on our auction site, they could harm our business.

 

Our business may be harmed if our auction site is used for unlawful transactions.

 

The law regarding the potential liability of an online auction service for the activities of its users is not clear.  We prohibit the listing of numerous categories of items in an effort to reduce the possibility that users of our auction site will engage in an unlawful transaction.  However, we cannot assure that users of the site will comply with all laws and regulations applicable to them and their transactions, and we may be subject to allegations of civil or criminal liability for any unlawful activities conducted by them.  Any costs we incur as a result of any such allegations, or as a result of actual or alleged unlawful transactions utilizing our site, or in our efforts to prevent any such transactions, may harm our business.  In addition, any negative publicity we receive regarding any such transactions or allegations may damage our reputation, our ability to attract new customers to our main shopping site, and the Overstock brand name generally.

 

Fraudulent activities using our auctions site and disputes between users of our auctions site may harm our business.

 

We are aware that other companies operating online auction services have periodically received complaints from users alleging that they have not received the purchase price or the goods they expected to receive, and that in some cases users have been arrested and convicted for engaging in fraudulent activities using those companies’ auction sites.  We may receive similar complaints.  We do not have the ability to require users of our services to fulfill their obligations to make payments or to deliver items.  We are aware that other companies periodically receive complaints from buyers about the quality of the items they purchase, requests for reimbursement of amounts paid, and communications threatening or commencing legal actions against them.  We may receive similar complaints, requests and communications in connection with our auctions site business.

 

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Difficulties or negative publicity associated with our auctions business could affect our main shopping site business.

 

Any significant operational or other difficulties we encounter with our auctions business could damage our reputation, our ability to attract new customers to our main shopping site, and the Overstock brand name generally.  Negative publicity resulting from actual or alleged fraudulent or deceptive conduct by users of our auctions site could also damage our reputation, our ability to attract new customers to our main shopping site, and the Overstock brand name generally.

 

Risks Relating to the Internet Industry

 

Our success is tied to the continued use of the Internet and the adequacy of the Internet infrastructure.

 

Our future revenues and profits, if any, substantially depend upon the continued widespread use of the Internet as an effective medium of business and communication.  Factors which could reduce the widespread use of the Internet include:

 

actual or perceived lack of security of information or privacy protection;

possible disruptions, computer viruses or other damage to the Internet servers or to users’ computers; and

excessive governmental regulation.

 

Customers may be unwilling to use the Internet to purchase goods.

 

Our long-term future depends heavily upon the general public’s willingness to use the Internet as a means to purchase goods.  E-commerce remains is a relatively new concept, and large numbers of customers may not begin or continue to use the Internet to purchase goods.  The demand for and acceptance of products sold over the Internet are highly uncertain, and most e-commerce businesses have a short track record. If consumers are unwilling to use the Internet to conduct business, our business may not develop profitably.

 

The security risks of e-commerce may discourage customers from purchasing goods from us.

 

In order for the e-commerce market to develop successfully, we and other market participants must be able to transmit confidential information securely over public networks.  Third parties may have the technology or know-how to breach the security of customer transaction data.  Any breach could cause customers to lose confidence in the security of our Websites and choose not to purchase from our Websites. If someone is able to circumvent our security measures, he or she could destroy or steal valuable information or disrupt our operations.  Concerns about the security and privacy of transactions over the Internet could inhibit the growth of the Internet and e-commerce.  Our security measures may not effectively prohibit others from obtaining improper access to our information.  Third parties may target our customers directly with fraudulent identity theft schemes designed to appear as legitimate communications from us.  Any security breach or fraud perpetrated on our customers could expose us to increased costs and to risks of loss, litigation and liability and could seriously disrupt our operations.

 

Credit card fraud could adversely affect our business.

 

We do not carry insurance against the risk of credit card fraud, so the failure to adequately control fraudulent credit card transactions could reduce our net revenues and our gross margin.  We have implemented technology to help us detect the fraudulent use of credit card information.  However, we may in the future suffer losses as a result of orders placed with fraudulent credit card data even though the associated financial institution approved payment of the orders.  Under current credit card practices, we may be liable for fraudulent credit card transactions because we do not obtain a cardholder’s signature.  If we are unable to detect or control credit card fraud, our liability for these transactions could harm our business, results of operation or financial condition.

 

If one or more states successfully assert that we should collect sales or other taxes on the sale of our merchandise or the merchandise of third parties that we offer for sale on our Websites, our business could be harmed.

 

We do not currently collect sales or other similar taxes for physical shipments of goods into states other than Utah.  One or more local, state or foreign jurisdictions may seek to impose sales tax collection obligations on us and other out-of-state companies that engage in online commerce.  Our business could be adversely affected if one or more states or any foreign country successfully asserts that we should collect sales or other taxes on the sale of our merchandise.

 

Existing or future government regulation could harm our business.

 

We are subject to the same federal, state and local laws as other companies conducting business on the Internet.  Today there are relatively few laws specifically directed towards conducting business on the Internet. However, due to the increasing popularity and use of the Internet, many laws and regulations relating to the Internet are being debated at the state and federal levels.  These laws and regulations could cover issues such as user privacy, freedom of expression, pricing, fraud, quality of products and services, taxation, advertising, intellectual property rights and information security.  Applicability to the Internet of existing laws governing issues such as property ownership, copyrights and other intellectual property issues, taxation, libel, obscenity and personal privacy could also harm our business.  For example, United States and foreign laws regulate our ability to use customer information and to

 

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develop, buy and sell mailing lists.  The vast majority of these laws were adopted prior to the advent of the Internet, and do not contemplate or address the unique issues raised thereby.  Those laws that do reference the Internet, such as the Digital Millennium Copyright Act and the CAN-SPAM Act of 2003, are only beginning to be interpreted by the courts and their applicability and reach are therefore uncertain.  These current and future laws and regulations could harm our business, results of operation and financial condition.

 

Laws or regulations relating to privacy and data protection may adversely affect the growth of our Internet business or our marketing efforts.

 

We are subject to increasing regulation at the federal, state and international levels relating to privacy and the use of personal user information.  For example, we are subject to various telemarketing laws that regulate the manner in which we may solicit future suppliers and customers.  Such regulations, along with increased governmental or private enforcement, may increase the cost of growing our business. In addition, several states have proposed legislation that would limit the uses of personal user information gathered online or require online services to establish privacy policies.  The Federal Trade Commission has adopted regulations regarding the collection and use of personal identifying information obtained from children under 13.  Bills proposed in Congress would extend online privacy protections to adults. Moreover, proposed legislation in this country and existing laws in foreign countries require companies to establish procedures to notify users of privacy and security policies, obtain consent from users for collection and use of personal information, and/or provide users with the ability to access, correct and delete personal information stored by us.  We could become a party to a similar enforcement proceeding. These data protection regulations and enforcement efforts may restrict our ability to collect demographic and personal information from users, which could be costly or harm our marketing efforts.

 

Risks Relating to the Securities Markets and Ownership of Our Common Stock

 

Our stock price may be volatile and you may lose all or a part of your investment.

 

Our common stock has been publicly traded only since May 30, 2002. The market price of our common stock has been subject to significant fluctuations since the date of our initial public offering.  These fluctuations could continue. It is possible that in some future periods our results of operations may be below the expectations of public market analysts and investors.  If this occurs, our stock price may decline. Among the factors that could affect our stock price are as follows:

 

changes in securities analysts’ recommendations or estimates of our financial performance or publication of research reports by analysts;

changes in market valuations of similar companies;

announcements by us or our competitors of significant contracts, acquisitions, commercial relationships, joint ventures or capital commitments;

general market conditions;

actual or anticipated fluctuations in our operating results;

intellectual property or litigation developments;

changes in our management team;

economic factors unrelated to our performance; and

our issuance of additional shares of stock.

 

In addition, the stock markets have experienced significant price and trading volume fluctuations. These broad market fluctuations may adversely affect the trading price of our common stock.  In the past, following periods of volatility in the market price of a public company’s securities, securities class action litigation has often been instituted against that company.  Such litigation could result in substantial cost and a diversion of management’s attention and resources.

 

We do not intend to pay dividends on our non-redeemable common stock, and you may lose the entire amount of your investment.

 

We have never declared or paid any cash dividends on our non-redeemable common stock and do not intend to pay dividends on our non-redeemable common stock for the foreseeable future.  We intend to invest our future earnings, if any, to fund our growth.  Therefore, you will not receive any funds without selling your shares.  We cannot assure that you will receive a positive return on your investment when you sell your shares or that you will not lose the entire amount of your investment.

 

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Our Amended and Restated Certificate of Incorporation, Amended and Restated Bylaws and the Delaware General Corporation Law contain anti-takeover provisions which could discourage or prevent a takeover, even if an acquisition would be beneficial to our stockholders.

 

Several provisions of our Amended and Restated Certificate of Incorporation and Amended and Restated Bylaws could discourage potential acquisition proposals and could delay or prevent a change in control of our company even if that change in control would be beneficial to our stockholders.  For example, only one-third of our board of directors will be elected at each of our annual meetings of stockholders, which will make it more difficult for a potential acquirer to change the management of our company, even after acquiring a majority of the shares of our common stock.  These provisions, which cannot be amended without the approval of two-thirds of our stockholders, could diminish the opportunities for a stockholder to participate in tender offers, including tender offers at a price above the then current market value of our common stock. In addition, our board of directors, without further stockholder approval, may issue preferred stock, with such terms as the board of directors may determine, that could have the effect of delaying or preventing a change in control of our company.  The issuance of preferred stock could also adversely affect the voting powers of the holders of common stock, including the loss of voting control to others.  We are also afforded the protections of Section 203 of the Delaware General Corporation Law, which could delay or prevent a change in control of our company or could impede a merger, consolidation, takeover or other business combination involving our company or discourage a potential acquirer from making a tender offer or otherwise attempting to obtain control of our company.

 

ITEM 3.                             QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

 

We are exposed to market risk for the effect of interest rate changes and changes in the market values of our investments.  Currently we do not utilize interest rate swaps, forward or option contracts on foreign currencies or commodities or other types of derivative financial instruments.  Our financial instruments consist of cash and cash equivalents, trade accounts and contracts receivable, accounts payable and long-term obligations.  We consider investments in highly-liquid instruments purchased with a remaining maturity of 90 days or less at the date of purchase to be cash equivalents.  Our exposure to market risk for changes in interest rates relates primarily to our short-term investments and short-term obligations; thus, fluctuations in interest rates would not have a material impact on the fair value of these securities.  We do not believe that the future market risks related to the above securities will have a material adverse impact on our financial position, results of operations or liquidity.

 

Our exposure to market risk for changes in interest rates relates primarily to our investment portfolio.  All of our cash equivalents and marketable securities are designated as available-for-sale securities and, accordingly, are presented at fair value on our balance sheets.  We generally invest our excess cash in A-rated or higher short- to intermediate-term fixed income securities and money market mutual funds.  Fixed rate securities may have their fair value adversely affected due to a rise in interest rates, and we may suffer losses in principal if forced to sell securities that have declined in fair value due to changes in interest rates.

 

At September 30, 2004, we had $62.6 million in cash and marketable securities.  At that same date we had $1.0 million in short term borrowings.  A hypothetical 10% increase or decrease in interest rates would not have a material impact on our net loss, or the fair value or cash flows of these instruments.

 

ITEM 4.                             CONTROLS AND PROCEDURES

 

The Company’s President (principal executive officer) and Vice President, Finance (principal financial officer), based on the evaluation of the Company’s disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Securities and Exchange Act of 1934, as amended) required by paragraph (b) of Rule 13a-15 or Rule 15d-15, as of September 30, 2004, have concluded that the Company’s disclosure controls and procedures were effective to ensure the timely collection, evaluation and disclosure of information relating to the Company that would potentially be subject to disclosure under the Securities Exchange Act of 1934, as amended, and the rules and regulations promulgated thereunder.

 

During the three-month period ended September 30, 2004, there was no change in the Company’s internal control over financial reporting that has materially affected, or is reasonably likely to materially affect, the Company’s internal control over financial reporting.

 

PART II.  OTHER INFORMATION

 

ITEM 1.                             LEGAL PROCEEDINGS

 

From time to time, we receive and/or assert claims and become subject to consumer protection, employment, intellectual property and other commercial litigation related to the conduct of our business. Such litigation could be costly and time consuming and could divert our management and key personnel from our business operations. The uncertainty of litigation increases these risks. In connection with such litigation, we may be subject to significant damages or equitable remedies relating to the operation of our business and the sale of products on our Websites. Any such litigation may materially harm our business, results of operations, financial condition or cash flows.

 

In October 2003, Tiffany (NJ) Inc. and Tiffany and Company filed a complaint against us in the United States District Court for the Southern District of New York alleging that we have distributed counterfeit and otherwise unauthorized Tiffany product in

 

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violation of federal copyright and trademark law and related state laws. The complaint seeks statutory and other damages in an unspecified amount and injunctive relief. Although we have filed an answer and believe we have defenses to the allegations and intend to pursue them vigorously, the Tiffany lawsuit is in discovery, and we do not have sufficient information to assess the validity of the claims or the amount of potential damages.

 

In July 2004, Printmaker International, Ltd. filed a complaint against us in the United States District Court for the Southern District of New York alleging that we have distributed counterfeit and otherwise unauthorized product in violation of federal copyright and trademark law and related state laws. The complaint seeks statutory and other damages in an unspecified amount and injunctive relief.  Although we have filed an answer and believe we have defenses to the allegations and intend to pursue them vigorously, the Printmaker lawsuit is in the early stages of discovery, and we do not have sufficient information to assess the validity of the claims or the amount of potential damages.  Our fulfillment partner (who is also a defendant in the case) is conducting the defense of the case and has agreed to indemnify us against the claim and any judgement.

 

In May 2004, we filed a complaint against TLMT Holdings, Inc (f/k/a LastMinuteTravel.com, Inc.) in the Superior Court of the State of Delaware alleging that it breached its contract with us.  In July 2004, TLMT Holdings filed a counterclaim against us alleging that we have breached the contract.  We have filed an answer to the counterclaim and we believe we have defenses to the allegations and intend to pursue them vigorously.  At this point in time, we do not have sufficient information to assess the validity of the claims or the amount of potential damages.

 

In January 2003, we received a letter from NCR Corporation claiming that certain of our business practices and information technology systems infringe patents owned by NCR. The letter further stated that NCR would vigorously protect its intellectual property rights if we did not agree to enter into licensing arrangements with respect to the asserted patents. On January 31, 2003, we filed a complaint in the United States District Court of Utah, Central Division, seeking declaratory judgment that we do not infringe any valid claim of the patents asserted by NCR.  On March 24, 2003, NCR filed an answer and counterclaims alleging that certain of our business practices and information technology systems infringe patents owned by NCR.  On April 8, 2003, we filed an answer denying the material allegations in NCR’s counterclaims.  On May 12, the parties entered into a standstill agreement, agreeing to the dismissal of the complaint and counterclaims without prejudice to either party’s ability to renew its claims at a later date.  On May 19, 2003, the court entered an order dismissing the complaint and counterclaims without prejudice.   The parties each reserved all claims and counterclaims.  In August 2004, NCR notified us of its intent to terminate the standstill agreement.  On September 2, 2004, we re-filed our complaint in the United States District Court of Utah, Central Division, seeking declaratory judgment that we do not infringe any valid claim of the patents asserted by NCR.  On October 4, 2004, NCR filed an answer and counterclaims alleging that certain of our business practices and information technology systems infringe patents owned by NCR.  On October 12, 2004, we filed an answer denying the material allegations in NCR’s counterclaims. Although we have filed an answer and believe we have defenses to the allegations and intend to pursue them vigorously, the NCR lawsuit is not yet even in the early stages of discovery, and we do not have sufficient information to assess the validity of the claims or the amount of potential damages.

 

In September 2004, we received a letter from BTG International Inc. claiming that certain of our business practices and online marketing information technology systems infringe patents owned by BTG.  On September 14, 2004, without engaging in any meaningful discussion or negotiation with us, BTG filed a complaint in the United States District Court of Delaware alleging that certain of our business practices and online marketing information technology systems infringe a single patent owned by BTG.  On October 21, 2004, we filed an answer denying the material allegations in BTG’s counterclaims.  Although we have filed an answer and believe we have defenses to the allegations and intend to pursue them vigorously, the BTG lawsuit is not yet even in the early stages of discovery, and we do not have sufficient information to assess the validity of the claims or the amount of potential damages.

 

ITEM 2.                             UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS

 

During the quarter ended September 30, 2004, we issued 7,942 shares of our common stock upon the exercise of warrants with a weighted average exercise price of $7.08 per share.  The issuance of these securities was deemed to be exempt from registration under Section 4(2) of the Securities Act of 1933 as a transaction by an issuer not involving a public offering.

 

Our secured credit facility with Wells Fargo Foothill, Inc. prohibits us from paying dividends.

 

ITEM 3.                             DEFAULTS UPON SENIOR SECURITIES

 

None.

 

ITEM 4.                             SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS

 

None.

 

ITEM 5.                             OTHER INFORMATION

 

None.

 

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ITEM 6.                             EXHIBITS

 

31                          Rule 13a-15(d)/15d-15(d) Certifications

32                          Section 1350 Certifications

 

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SIGNATURE

 

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

 

 

OVERSTOCK.COM, INC.

 

 

 

 /s/ David K. Chidester

 

 

David K. Chidester

 

 

Vice President, Finance

 

 

Dated:  November 9, 2004

 

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