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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549

FORM 10-Q

ý QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE
SECURITIES EXCHANGE ACT OF 1934

FOR THE QUARTERLY PERIOD ENDED AUGUST 31, 2003

o TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE
SECURITIES EXCHANGE ACT OF 1934

FOR THE TRANSITION PERIOD FROM            TO            

Commission file number 000-25249

INTRAWARE, INC.
(Exact name of Registrant as specified in its charter)

DELAWARE
(State or other jurisdiction of incorporation or organization)

68-0389976
(I.R.S. Employer Identification Number)

25 ORINDA WAY
ORINDA, CA 94563
(Address of principal executive offices)

(925) 253-4500
(Registrant's telephone number, including area code)

        Indicate by check (X) whether the registrant: (1) filed all reports required to be filed by Section 13 or 15(d) of the Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes ý    No o

        Indicate by check mark whether the registrant is an accelerated filer (as defined in Rule 12b-2 of the Exchange Act).    Yes o    No ý

        As of October 3, 2003 there were 58,619,382 shares of the registrant's Common Stock outstanding.

PART I—FINANCIAL INFORMATION

ITEM 1. CONSOLIDATED FINANCIAL STATEMENTS

INTRAWARE, INC.
CONSOLIDATED BALANCE SHEETS
(in thousands, except per share amounts)

See notes to unaudited interim consolidated financial information.

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INTRAWARE, INC.
CONSOLIDATED STATEMENTS OF OPERATIONS
(in thousands, except per share amounts)
(unaudited)

See notes to unaudited interim consolidated financial information.

2

INTRAWARE, INC.
CONSOLIDATED STATEMENTS OF CASH FLOWS
(in thousands)
(unaudited)

See notes to unaudited interim consolidated financial information.

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INTRAWARE, INC.
NOTES TO UNAUDITED INTERIM CONSOLIDATED FINANCIAL INFORMATION

NOTE 1. BASIS OF PRESENTATION

INTRAWARE

        The accompanying unaudited consolidated financial statements have been prepared pursuant to the rules and regulations of the Securities and Exchange Commission. Certain information and footnote disclosures normally included in financial statements prepared in accordance with accounting principles generally accepted in the United States of America have been condensed or omitted pursuant to these rules and regulations. However, management believes that the disclosures are adequate to ensure the information presented is not misleading. The balance sheet at February 28, 2003, has been derived from the audited financial statements, but does not include all disclosures required by generally accepted accounting principles. These unaudited consolidated financial statements should be read in conjunction with the audited consolidated financial statements and notes thereto included in our annual report on Form 10-K, as amended by Amendment One thereto on Form 10-K/A, for the fiscal year ended February 28, 2003.

        In the opinion of management, all adjustments, consisting only of normal recurring items, considered necessary for a fair presentation have been included in the accompanying unaudited consolidated financial statements. The results of operations for the interim periods presented are not necessarily indicative of the operating results to be expected for any subsequent interim period or for the fiscal year ending February 29, 2004. Certain prior period balances have been reclassified to conform to the current period presentation.

NOTE 2. SIGNIFICANT ACCOUNTING POLICIES

Revenue recognition

        We derive online services and technology revenues primarily from electronic software delivery and management (ESDM) services (our SubscribeNet service), from professional services, and from the sale of proprietary software licenses and related maintenance. In the past, the proprietary software licenses we sold were primarily licenses to use our asset management software; however, we may recognize future revenues as a result of our plan to sell licenses for our proprietary software underlying our SubscribeNet service and related maintenance.

        We derive alliance and reimbursement revenue from our alliance agreement with Software Spectrum, Inc. ("Software Spectrum") (see Note 9). This revenue consists of a percentage of the gross profit derived from the sales of Sun ONE software licenses and maintenance services, and reimbursement for the costs of maintaining a sales team dedicated to selling Sun ONE software for Software Spectrum. This revenue is recognized as we provide the services to Software Spectrum. The reimbursement revenue is recognized in accordance with Emerging Issues Task Force ("EITF") No. 01-14, "Income Statement Characterization of Reimbursements Received for Out-of-Pocket Expenses Incurred," which generally requires that a company recognize as revenue travel expense and other reimbursable expenses billed to customers.

        We derive software product revenues from resold licenses and maintenance for multiple business software product lines.

        We defer online services and technology revenues related to ESDM and related professional services, and generally recognize them ratably over the term of the service arrangement. Some SubscribeNet services provided to new customers involve significant implementation or customization essential to the functionality of our SubscribeNet services. In those cases, we defer revenue recognition until the services go-live date is reached. The go-live date is the date on which the essential

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functionality has been delivered or on which the website through which the service is provided enters the production environment, or the point at which no additional customization is required, whichever is later. When we sell additional services related to the original SubscribeNet agreement, revenue is recognized ratably over the remaining term of the agreement, commencing with the delivery of the additional services. The revenue is included in online services and technology.

        We recognize revenue when all of the following conditions are met:

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There is persuasive evidence of an arrangement;



•

We provide the service to the customer or we have made the software available for customer download through our website, or shipped the software to the customer;



•

We believe that collection of these fees is reasonably assured; and



•

The amount of fees to be paid by the customer is fixed or determinable.

        We obtain vendor specific objective evidence of fair value for the maintenance element of the resold and proprietary software arrangements based on historical and contractual renewal rates for maintenance. In such cases, we defer the maintenance revenue at the outset of the arrangement and recognize it ratably over the period during which the maintenance is to be provided (generally 12 months), which normally commences on the date the software is delivered.

Stock-Based Compensation

        We account for stock-based employee compensation arrangements in accordance with provisions of Accounting Principles Board Opinion No. 25, "Accounting for Stock Issued to Employees," ("APB No. 25") and its related interpretations and comply with the disclosure provisions of Statement of Financial Accounting Standards ("SFAS") No. 123, "Accounting for Stock-Based Compensation" and related SFAS No. 148, "Accounting for Stock-Based Compensation—Transition and Disclosure." Under APB No. 25, compensation expense is based on the difference, if any, on the date of the grant between the fair value of our stock and the exercise price of the option. We account for equity instruments issued to non-employees in accordance with the provisions of SFAS No. 123 and EITF No. 96-18, "Accounting for Equity Instruments That Are Issued to Other Than Employees for Acquiring, or in conjunction with Selling Goods or Services."

        The following table illustrates the effect on net loss and net loss per share if we had applied the fair value recognition provisions of SFAS No. 123, to stock-based employee compensation (in thousands, except per share data):

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        We calculated the fair value of each option grant on the date of grant, using the Black-Scholes option pricing model as prescribed by SFAS No. 123 using the following assumptions:

        We calculated the fair value of the stock issued under the employee stock purchase plan using the Black-Scholes option pricing model as prescribed by SFAS No. 123 using the following assumptions:

Net Loss Per Share

        Basic net loss per share is computed by dividing the net loss available to common stockholders for the period by the weighted average number of common shares outstanding during the period excluding shares subject to repurchase. Diluted net loss per share is computed by dividing the net loss available to common stockholders for the period by the weighted average number of common shares outstanding and potentially dilutive securities outstanding during the period if the effect is dilutive. Potential common shares are composed of common stock subject to repurchase rights and incremental shares of common stock issuable upon the exercise of stock options and warrants and upon conversion of redeemable convertible preferred stock.

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        The following table sets forth the computation of basic and diluted net loss per share as well as securities that are not included in the diluted net loss per share calculation because to do so would be antidilutive (in thousands, except per share amounts):

Recent Accounting Pronouncements

        In November 2002, EITF reached a consensus on issue No. 00-21, "Accounting for Revenue Arrangements with Multiple Deliverables" on a model to be used to determine when a revenue arrangement with multiple deliverables should be divided into separate units of accounting and, if separation is appropriate, how the arrangement consideration should be allocated to the identified accounting units. The EITF also reached a consensus that this guidance should be effective for all revenue arrangements entered into in fiscal periods beginning after June 15, 2003. We are currently assessing the impact this guidance would have on our financial statements.

        In January 2003, the Financial Accounting Standards Board ("FASB") issued Interpretation Number "FIN" 46, "Consolidation of Variable Interest Entities." In general, a variable interest entity is a corporation, partnership, trust, or any other legal structure used for business purposes that either (a) does not have equity investors with voting rights or (b) has equity investors that do not provide sufficient financial resources for the entity to support its activities. FIN 46 requires certain variable interest entities to be consolidated by the primary beneficiary of the entity if the investors do not have the characteristics of a controlling financial interest or do not have sufficient equity at risk for the entity to finance its activities without additional subordinated financial support from other parties. The consolidation requirements of FIN 46 apply immediately to variable interest entities created after January 31, 2003. The consolidation requirements apply to older entities in interim periods beginning after June 15, 2003. Certain of the disclosure requirements apply to all financial statements issued after January 31, 2003, regardless of when the variable interest entity was established. Since we do not have an interest in variable interest entities, our adoption of FIN 46 in January 2003 did not have a material impact on our financial position or results of operations.

        In May 2003, the FASB issued SFAS No. 150, "Accounting for Certain Financial Instruments with Characteristics of both Liabilities and Equity" ("SFAS No. 150"). SFAS No. 150 establishes standards for the classification and measurement of financial instruments with characteristics of both liabilities and equity. This statement is effective for financial instruments entered into or modified after May 31,

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2003, and is otherwise effective at the beginning of the first interim period beginning after June 15, 2003, or the third quarter of our fiscal year 2004. According to our preliminary assessment of SFAS No. 150, we expect that our redeemable convertible preferred stock will be reclassified to permanent equity on our consolidated balance sheets.

NOTE 3. CHANGES IN STOCKHOLDERS' EQUITY

        During the six months ended August 31, 2003, our stockholders' equity changed as follows (in thousands):

NOTE 4. ABILITY TO CONTINUE OPERATIONS

        Our Annual Report on Form 10-K, as amended by Amendment One thereto on Form 10-K/A, for our fiscal year ended February 28, 2003, contains a disclosure expressing substantial doubt regarding our ability to continue as a going concern as a result of our recurring losses and negative cash flows from operations. We narrowed our net loss to $1.9 million for the six months ended August 31, 2003, as compared to a net loss of $8.0 million for the six months ended August 31, 2002. In addition, we reduced our usage of operating cash to approximately $1.1 million for the six months ended August 31, 2003, as compared to $4.1 million for the six months ended August 31, 2002. In September 2003, we raised $6.2 million in new capital (see Note 10). Although the risks that potential revenue and collections shortfalls pose to our ability to continue as a going concern diminished in recent months, we continued to experience recurring losses and negative cash flows from operations for the six months ended August 31, 2003. In addition, there remains no assurance that we will succeed in generating sufficient revenue to enable us to continue operations over the longer term.

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        Our future capital requirements will depend on many factors, including our ability to increase revenue levels and/or reduce costs of operations to generate positive cash flows, the timing and extent of expenditures to support expansion of sales and marketing efforts, market acceptance of our services, and timeliness of collections of our accounts receivable. Any projections of future cash needs are subject to substantial uncertainty. Our ability to generate increased revenues and cash flows and, if necessary, raise additional capital is also subject to substantial uncertainty, given the challenging economic environment currently prevailing in the technology sector. The bid price of our common stock has been below $1.00 numerous times over the past 12 months. If we fail to meet the $1.00 minimum bid price requirement or the other standards for continued listing on the Nasdaq SmallCap Market, our common stock will likely be de-listed and our ability to generate both sales and additional capital will be subject to further uncertainty.

        We have historically been able to satisfy our cash requirements through revenues combined with financing and investing activities. Nevertheless, we continued to suffer recurring losses and negative cash flows from operations for the period ended August 31, 2003, and there is no assurance that we will succeed in generating sufficient cash from operations on a regular basis, achieving profitability, or obtaining additional capital if needed.

NOTE 5. ASSET SALE

        In May 2002, we sold substantially all of the assets related to our Asset Management software business to Computer Associates International, Inc. for approximately $9.5 million in cash. In connection with this sale, our July 2001 agreement with Computer Associates for its resale of our Argis suite of software products was terminated. In addition, as part of that asset sale, we assigned to Computer Associates our May 2001 agreement with CorpSoft, Inc. ("Corporate Software") for its resale of our Argis suite of software products. Because of the asset sale, Corporate Software's successor-in-interest, Software Spectrum, Inc., has the right to terminate that agreement. If it does so, all of the shares subject to the warrant that we issued to Corporate Software in May 2001 will immediately become exercisable. The fair value of the warrant had been recorded as prepaid distribution costs and was being recognized as a reduction of revenue over the lesser of a ratable charge over the 24-month term of the agreement with Corporate Software or the period it took Corporate Software to generate revenue to Intraware of $1.6 million from Corporate Software's resale of our asset management software. As no additional revenue would be generated for us under this distribution agreement, the remaining unamortized prepaid distribution costs of $936,000 were recorded as a reduction to revenue during the three months ended May 31, 2002.

        The total proceeds from the sale of $9.5 million, less the book value of transferred equipment, intangible assets including goodwill, deferred revenue, and transaction costs, based on their respective carrying values at the sale date, were recorded as a gain on sale of assets in the quarter ended May 31, 2002.

        The calculation of the gain on the sale was determined as follows (in thousands):

        In connection with our disposition of the Asset Management software business, we announced a restructuring and workforce reduction to reduce our operating expenses. We recorded a charge of $1.8 million relating to this restructuring and the impairment of assets during the three months ended May 31, 2002. The impairment of assets includes the write-off of approximately $403,000 in prepaid

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licenses that were held for resale. The restructuring charge consisted of approximately $345,000 for severance and benefits relating to the involuntary termination of 14 employees who were not hired by Computer Associates. We terminated an additional 33 employees, all of whom were based in North America. These 33 terminated employees were all hired by Computer Associates and therefore received no severance payments. Overall, we reduced our workforce to 71 employees from 118 in connection with the asset sale to Computer Associates. Of the 47 terminated employees, 22 were in Sales and Marketing, 10 were in Product Development and 15 were directly involved in our product support. We also closed our Pittsburgh, Pennsylvania office and various satellite offices.

        We accrued for lease and related costs of approximately $983,000, principally pertaining to the estimated future obligations of non-cancelable lease payments for excess facilities that were vacated due to our reductions in work force. We also recognized $63,000 relating to other restructuring expenses. Due to changes in management's estimates relating to the restructuring during the three months ended August 31, 2002, we recognized an additional expense of $106,000 pertaining to the estimated future obligations of non-cancelable lease payments for excess facilities that were vacated due to our reductions in work force. In addition, we did not incur severance and benefits of $106,000 and reduced the reserve accordingly. During the three months ended February 28, 2003, we terminated our Pittsburgh, Pennsylvania lease and realized a savings of approximately $152,000 in rent that would otherwise have been payable, and which was included in the restructuring line item on the consolidated statement of operations.

        In our December 2000 restructuring, we closed our Fremont, California office and assigned our lease to a new tenant while acting as guarantor for that tenant. In May 2002, the new tenant defaulted on its lease. During the three months ended November 30, 2002, we made a cash payment of approximately $214,000 to terminate this lease.

        The following table sets forth an analysis of the components of the restructuring and impairment of assets charges recorded for the six months ended August 31, 2003, (in thousands):

        As of August 31, 2003, we have settled all liabilities associated with the May 2002 restructuring and sale of the Asset Management software business, subject to the ongoing indemnification obligation discussed in Note 6.

NOTE 6. CONTINGENCIES

Indemnifications

        In the course of our business, we have given indemnities and made commitments and guarantees under which we may be required to make payments. These indemnities include:

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Intellectual Property Indemnities to Customers. Our service agreements with our customers typically contain provisions that indemnify our customers for damages and costs resulting from claims alleging that our services infringe the intellectual property rights of a third party. We have also entered into software license agreements indemnifying the licensees for damages and costs resulting from claims alleging that the software infringes third-party intellectual property rights. The duration of these indemnities is typically unlimited. Our potential payments under these indemnities are in some cases limited (e.g., to the fees paid to us under the contract or to another amount) and are in other cases unlimited. Where we have given such indemnities for

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third-party software licenses that we resold, we have typically received similar indemnities from the software publishers. We plan to continue to license software and provide industry-standard indemnities to our licensees and our service customers.

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Intellectual Property Indemnity to Acquiror of Asset Management Business. In the May 2002 sale of our Asset Management software business to Computer Associates (see Note 5), we agreed to indemnify Computer Associates for damages and costs incurred by it in connection with claims alleging that the software and technology we sold to them infringes the intellectual property rights of third parties. This indemnity will remain in effect until May 2007. Our maximum potential payment under this indemnity is $9.5 million.



•

Indemnities to Private Investors. In our private placements of stock, we have made representations and warranties to the investors and placement agents, and have agreed to indemnify them for any damages and costs they incur as a result of our breach of those representations and warranties. We also have signed registration rights agreements with private investors under which we indemnify them for damages they incur as a result of our failure to maintain the effectiveness of registration statements. The duration of our indemnities to our investors under the respective stock and warrant purchase agreements ranges from one to two years from the respective closing dates, other than the purchase agreements for our June 2000 warrants and our January 2001 Series A Preferred Stock and warrants, which provide for indemnities of unlimited duration. Our indemnities to our investors under the respective registration rights agreements expire upon termination of our registration obligations, which is typically the date the securities are salable under Rule 144(k) under the Securities Act of 1933. Our potential payments under these indemnities are unlimited.



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Indemnities to Directors and Officers. We indemnify our directors and officers for damages and costs incurred in the performance of their duties, to the extent permitted by Delaware law. The duration of, and our potential payments under, these indemnities are unlimited, subject to Delaware law.

        We have historically received only a very limited number of requests for indemnification under these agreements and have not been required to make material payments under them. Accordingly, we have not recorded a liability related to these indemnification provisions.

Legal Proceedings

        In October 2001, we were served with a summons and complaint in a purported securities class action lawsuit. On or about April 19, 2002, we were served with an amended complaint in this action, which is now titled In re Intraware, Inc. Initial Public Offering Securities Litigation, Civ. No. 01-9349 (SAS) (S.D.N.Y.), related to In re Initial Public Offering Securities Litigation, 21 MC 92 (SAS) (S.D.N.Y.). The amended complaint is brought purportedly on behalf of all persons who purchased our common stock from February 25, 1999 (the date of our initial public offering) through December 6, 2000. It names as defendants Intraware; three of our present and former officers and directors, and several investment banking firms that served as underwriters of our initial public offering. The complaint alleges liability under Sections 11 and 15 of the Securities Act of 1933 and Sections 10(b) and 20(a) of the Securities Exchange Act of 1934, on the grounds that the registration statement for the offerings did not disclose that: (1) the underwriters had agreed to allow certain customers to purchase shares in the offerings in exchange for excess commissions paid to the underwriters; and (2) the underwriters had arranged for certain customers to purchase additional shares in the aftermarket at predetermined prices. The amended complaint also alleges that the underwriters misused their securities analysts to manipulate the price of our stock. No specific damages are claimed.

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        Lawsuits containing similar allegations have been filed in the Southern District of New York challenging over 300 other initial public offerings and secondary offerings conducted in 1999 and 2000. All of these lawsuits have been consolidated for pretrial purposes before United States District Court Judge Shira Scheindlin of the Southern District of New York. On July 15, 2002, an omnibus motion to dismiss was filed in the coordinated litigation on behalf of the issuer defendants, of which Intraware and its three named current and former officers and directors are a part, on common pleadings issues. On or about October 9, 2002, the Court entered and ordered a Stipulation of Dismissal, which dismissed the three named current and former officers and directors from the litigation without prejudice. On February 19, 2003, the Court entered an order denying in part the issuer defendants' omnibus motion to dismiss, including those portions of the motion to dismiss relating to Intraware. No discovery has been served on us to date. A special committee of our Board recently approved a tentative settlement proposal from plaintiffs. There is no guarantee that the settlement will become final, as it is subject to a number of conditions, including court approval; however, based on this proposed settlement, we do not believe we will suffer material future losses related to this lawsuit and therefore have not accrued for any losses.

        On February 28, 2003, a purported securities class action lawsuit, Liu v. Credit Suisse First Boston et al., was filed in the United States District Court, Southern District of Florida. The defendants were Credit Suisse Group, several of Credit Suisse Group's current and former directors and officers, and several public companies and certain of their current and former directors and officers, including Intraware and its chief executive officer and former chief financial officer. The suit alleged that the defendants engaged in a scheme to under-price initial public offerings and then artificially inflate prices of those stocks in the aftermarket, in violation of Florida blue sky law, Sections 11, 12 and 15 of the Securities Act of 1933, Sections 10(b) and 20(a) of the Securities Exchange Act of 1934, and the common law of fraud and negligence. The suit sought unspecified damages, restitution, and injunctive relief. On June 19, 2003, the plaintiffs filed an amended complaint, dismissing Intraware and its chief executive officer and former chief financial officer from this lawsuit without prejudice. Based on this dismissal, we do not believe we will suffer material future losses related to this lawsuit and therefore have not accrued for any losses.

        We are also subject to legal proceedings, claims and litigation arising in the ordinary course of business. We do not expect that the ultimate costs to resolve these matters will have a material adverse effect on our consolidated financial position, results of operations, or cash flows.

NOTE 7. REDEEMABLE CONVERTIBLE PREFERRED STOCK

        We are authorized, subject to limitations prescribed by Delaware law, to provide for the issuance of preferred stock in one or more series, to establish from time to time the number of shares included within each series, to fix the rights, preferences and privileges of the shares of each wholly unissued series and any qualifications, limitations or restrictions thereon, and to increase or decrease the number of shares of any such series (but not below the number of shares of such series then outstanding) without any further vote or action by the stockholders.

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        Redeemable convertible preferred stock ("Preferred Stock") activity for the six months ended August 31, 2003, was as follows (in thousands):

NOTE 8. NOTES PAYABLE

        In August 2003, we issued a note payable to a bank for proceeds of approximately $2.0 million. The note bears an annual interest rate of the greater of 1% in excess of the bank's prime rate (4.00% at August 31, 2003) or 5.25%. The interest rate on the note payable at August 31, 2003, was 5.25%. The note payable is payable in fixed monthly principal installments plus interest through August 2005. In connection with the note payable, we issued a warrant to purchase 41,730 shares of our common stock at an exercise price of $1.19 per share. The warrant was immediately exercisable and expires in August 2010. We estimated the allocated fair value of such warrant at approximately $46,000, using the Black-Scholes valuation model with the following assumptions: expected volatility of 136%, risk-free interest rate of 4.01%, expected life of seven years and no dividends. The value of the warrant was recorded as a debt discount and will be amortized as interest expense using the effective interest method over the life of the note payable. For the three and six months ended August 31, 2003, interest expense related to such warrant amounted to approximately $5,000. The unamortized balance is presented as a discount against the principal balance of the note payable outstanding. At August 31, 2003, the warrants had not been exercised.

        In August 2003, we also entered into a line of credit with the same bank. The line of credit bears annual interest at the greater of the bank's prime rate plus 1% or 5.25%. The agreement provides for borrowings of up to $500,000 through August 2004 and is limited to equipment purchases. At August 31, 2003, we had borrowed approximately $39,000 under this agreement and the interest rate at that date was 5.25%. Monthly payments of interest only are payable through July 2004, after which fixed monthly principal installments plus interest will be made through July 2006.

        All of this debt is collateralized by a senior security interest in substantially all of our assets. We are also required to maintain compliance with some financial covenants.

        Scheduled maturities of debt at August 31, 2003, are as follows (in thousands):

NOTE 9. ALLIANCES

        On August 12, 2002, we entered into a strategic alliance agreement with Zomax Incorporated ("Zomax"), an international outsource provider of process management services. The agreement provided for Zomax' marketing and resale of our SubscribeNet ESDM service to its global customer

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base. Under the agreement, Zomax was required to pay a minimum license fee totaling $15 million to us over 10 years, subject to some conditions, including Zomax' right to cancel the agreement at any time with one year's notice. The annual minimum license fee is based on a graduated scale, beginning with $0.5 million in the first year of the agreement and escalating to $2.2 million in the final year of the agreement. Zomax will also pay us non-refundable quarterly service fees, based on sales of the SubscribeNet service by Zomax, over the term of the agreement. Under this agreement, our SubscribeNet service is the only ESDM solution Zomax may sell and Zomax is the only supply chain management outsourcing industry company we may authorize to resell our SubscribeNet service. Under the agreement, on September 3, 2002, Zomax paid to us a $1 million prepayment to be applied against future fees. As part of the agreement, we are also a non-exclusive lead generator for Zomax' products and services, through which we can receive fees based on the generation of completed leads for Zomax. Lastly, we will reimburse Zomax for one-half of the base salary of a product sales manager, up to a maximum amount.

        On the day we entered into that strategic alliance agreement with Zomax, we also completed a private placement of approximately 6.1 million shares of our common stock to Zomax for gross proceeds of approximately $5.0 million. Upon completion of that private placement, Zomax held approximately 12% of our outstanding common stock. On September 18, 2003, we filed an amended registration statement to register the resale of the common stock issued to Zomax. The SEC declared that registration statement effective on September 25, 2003.

        On August 29, 2003, we amended our strategic alliance agreement with Zomax to: 1) allow Zomax to terminate the agreement as of August 12, 2004, or as of any date thereafter, with or without cause, by delivery of 30 days prior written notice; 2) accelerate the due date of the payment of $0.4 million by Zomax to us for the second year of the agreement; and 3) reduce the minimum license fee for the third year of the agreement, which begins August 12, 2004, from $1.0 million to $0.6 million if Zomax has not terminated the agreement.

        At August 31, 2003, deferred revenue and accounts receivable balances related to this agreement totaled approximately $0.5 million and zero, respectively. During the three and six months ended August 31, 2003, we recognized approximately $0.1 and $0.2 million of revenue, related to this agreement, respectively. During the three and six months ended August 31, 2002, we recognized approximately $27,000 and $27,000 of revenue, related to this agreement, respectively.

NOTE 10. SUBSEQUENT EVENT

        On September 9, 2003, we completed a private placement of common stock to investment funds and accounts managed by Apex Capital, LLC. Under the terms of the financing, we issued 4.0 million shares of common stock at a price of $1.55 per share for gross proceeds of $6.2 million. As part of this transaction, we incurred and expect to incur approximately $73,000 in legal, accounting, and other costs. Including shares previously acquired on the open market, as of September 9, 2003, accounts managed by Apex Capital, LLC held approximately 9% of our outstanding common stock.

        The common stock was issued in a private placement without registration under the Securities Act of 1933 and may not be offered or sold in the United States of America absent registration or an applicable exemption from registration requirements. In issuing the securities, we relied on the exemption from registration provided by Section 4(2) of the Securities Act of 1933 and Regulation D promulgated thereunder, based in part on the purchasers being institutional type investors and on their representations in the purchase agreement. As part of the agreement, we agreed to file with the SEC a registration statement to register the resale of the common stock issued under this private placement within 45 days of closing, and to use commercially reasonable efforts to cause the registration statement to be declared effective by the SEC as promptly as practicable, but in no case more than one year, thereafter.

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ITEM 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

        The following discussion of our financial condition and results of operations should be read in conjunction with our consolidated financial statements and related notes included in our Annual Report on Form 10-K, as amended by Amendment One thereto on Form 10-K/A, for the fiscal year ended February 28, 2003. This discussion contains forward-looking statements that involve risks and uncertainties. Forward-looking statements include statements regarding our future cash and liquidity position, the extent and timing of future revenues and expenses and customer demand, the deployment of our products and services, and our reliance on third parties. All forward-looking statements included in this document are based on information available to us as of the date hereof, and we assume no obligation to update any forward-looking statement. Our actual results could differ materially from those anticipated in these forward-looking statements as a result of certain factors, including but not limited to, those discussed in "Risk Factors" below and elsewhere in this Quarterly Report on Form 10-Q.

INTRAWARE OVERVIEW

        Intraware, Inc. was incorporated in Delaware on August 14, 1996. We are a leading provider of global electronic software delivery and management (ESDM) solutions. Our ESDM solutions help software publishers reduce operational and support costs, increase customer satisfaction and retention, accelerate and strengthen software revenue recognition processes, and comply with U.S. export regulations. We also offer complementary products and services, including enterprise software sales and marketing, and global web-based content caching and delivery.

        We have a limited operating history upon which investors may evaluate our business and prospects. Since inception, we have incurred significant losses, and, as of August 31, 2003, had an accumulated deficit of approximately $154 million. We expect to incur additional net losses during our fiscal year ending February 29, 2004. There can be no assurance that our gross profit will increase or continue at its current level. There also can be no assurance that we will generate cash from operations in future periods, or achieve or maintain profitability, or that we will be able to finance our operations without raising additional capital.

        Our future must be considered in light of our liquidity issues and the risks frequently encountered by companies in an early stage of development, particularly companies in new and rapidly evolving markets such as Internet-based services. To address these risks, we must, among other things, continue to develop new services, implement and successfully execute our business and marketing strategy, continue to develop and upgrade our technology, provide superior customer service, respond to competitive developments and attract, retain and motivate qualified personnel. We may also be required to raise additional capital. There can be no assurance we will be successful in addressing those risks, and our failure to do so would have a material adverse effect on us. Our current and future expense levels are based largely on our planned operations and estimates of future sales. Sales and operating results generally depend on the volume and timing of orders received, which are difficult to forecast, particularly in the current business environment. We may be unable to adjust spending in a timely manner to compensate for any unexpected revenue shortfall. Accordingly, any significant shortfall in sales would have an immediate adverse effect on us and our cash flows. In view of the rapidly evolving nature of our business and our limited operating history, we are unable to accurately forecast our sales and believe that period-to-period comparisons of our operating results are not necessarily meaningful and should not be relied upon as an indication of future performance.

Critical Accounting Policies and Estimates

        Management's Discussion and Analysis of Financial Condition and Results of Operations discusses our consolidated financial statements, which have been prepared in accordance with generally accepted accounting principles in the United States of America. The preparation of these financial statements requires management to make estimates and assumptions affecting the reported amounts of assets and

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liabilities and the disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. On an ongoing basis, management evaluates its estimates and judgments. We base our estimates and judgments on historical experience and on various other factors believed to be reasonable under the circumstances, the results of which form the basis for making judgments about the carrying values of assets and liabilities not readily apparent from other sources. Actual results may differ from these estimates under different assumptions or conditions.

        We consider accounting policies related to revenue recognition, prepaid licenses, allowance for doubtful accounts, goodwill and intangibles, and income taxes to be critical accounting policies due to the estimation process involved in each.

Revenue recognition

        Online services and technology revenue results primarily from three types of arrangements. First, it results from sales of our SubscribeNet electronic software delivery and management service to software vendors and other companies that distribute software as part of their business. Second, it results from the sale of our proprietary software licenses and related maintenance to companies using those products internally or using those products to provide web-based services to their customers. Third, it results from professional services that we provide to integrate our proprietary software, to convert data for customers, and to customize our SubscribeNet service for individual customer needs. As a result of the sale of our Asset Management software business in May 2002 (discussed below in Results of Operations), we are not currently deriving significant revenue from licenses for our proprietary software; however, we may recognize future revenues as a result of our plan to sell licenses for our proprietary software underlying our SubscribeNet service and related maintenance. We sell our SubscribeNet service and our proprietary software licenses primarily through our direct sales force or through authorized resellers.

        Alliance and reimbursement revenue primarily relates to our alliance agreement with Software Spectrum for sales of Sun ONE software licenses and maintenance. This revenue consists of a percentage of the gross profit derived from the sales of Sun ONE software licenses and maintenance services, and reimbursement for the costs of maintaining a sales team dedicated to selling Sun ONE software for Software Spectrum. This revenue is recognized as we provide the services to Software Spectrum.

        We derive software product revenues from resold licenses and maintenance for multiple business software product lines. Although as of July 1, 2001, we no longer resell third party software licenses and maintenance, we continue to recognize revenue from third party software licenses and related maintenance contracts over the life of the arrangements made prior to July 1, 2001. Vendor specific objective evidence of fair value for the maintenance element of the resold software arrangements is based on historical and contractual renewal rates for maintenance. We defer the maintenance revenue at the outset of the arrangement and recognize it ratably over the period during which the maintenance is to be provided (generally 12 months), which normally commences on the date the software is delivered.

        We defer services revenue related to our SubscribeNet service and generally recognize it ratably over the term of the service arrangement. Professional service fees revenue related to our SubscribeNet service is deferred until completion of the professional services, then recognized ratably over the remaining term of the service arrangement.

        We recognize revenue when all of the following conditions are met:

•

There is persuasive evidence of an arrangement;



•

We provide the service to the customer or we have made the software available for customer download through our website, or shipped the software to the customer;



•

We believe that collection of these fees is probable; and



•

The amount of fees to be paid by the customer is fixed or determinable.

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        Revenue from transactions through authorized resellers has been recognized when the licenses and maintenance have been resold or utilized by the reseller or when our related obligations have been satisfied. We provided for sales allowances for authorized resellers and direct sales on an estimated basis. This estimation was based on prior history as well as contractual requirements. We base vendor specific objective evidence of fair value for the maintenance element of the proprietary software arrangements on historical and contractual renewal rates for maintenance. We defer the maintenance revenue at the outset of the arrangement and recognize it ratably over the period during which the maintenance is to be provided (generally 12 months), which normally commences on the date the software is delivered.

        As mentioned above, a determination that the collection of fees is probable is a precursor to recognizing revenue. Determination of collectibility of payments requires judgment on the part of management and includes periodically evaluating customers' credit (see "Allowance for doubtful accounts" below).

Prepaid licenses

        We write down our prepaid licenses for estimated obsolescence equal to the difference between the cost of the prepaid licenses and the estimated recoverable value based on assumptions about future demand, market conditions and our rights to return under stock rotation agreements. If actual future demand or market conditions are less favorable than those we project, additional prepaid license write-downs may be required. These prepaid licenses were originally obtained as a result of our third party reseller business. As of July 1, 2001, we ceased reselling third party software licenses (see "Revenue recognition" above). During the six months ended August 31, 2003 and 2002, we recorded approximately zero and $403,000 in prepaid license write-downs, respectively.

Allowance for doubtful accounts

        We maintain an allowance for doubtful accounts for estimated losses from our inability to collect required payments from our customers. We analyze specific accounts receivable, historical bad debts, customer concentrations, customer credit-worthiness, current economic trends and changes in our customer payment history when evaluating the adequacy of the allowance for doubtful accounts. Changes in the above factors could have a material impact on actual bad debts incurred.

Goodwill and intangibles

        As discussed in Note 1 of our "Notes to Consolidated Financial Statements" in our Annual Report on Form 10-K, as amended by Amendment One thereto on Form 10-K/A, for the year ended February 28, 2003, we are required to regularly review all of our long-lived assets, including goodwill and other intangible assets, for impairment whenever events or changes in circumstances indicate that the carrying value may not be recoverable. Factors we consider important which could trigger an impairment review include, but are not limited to, significant underperformance relative to historical or projected future operating results, significant changes in the manner of use of the acquired assets or the strategy for our overall business, significant negative industry or economic trends, a significant decline in our stock price for a sustained period, and our market capitalization relative to net book value. When we determine that an impairment review for intangible and long-lived assets is necessary based upon the existence of one or more of the above indicators of impairment, we compare the book value of such assets to the future undiscounted cash flows attributable to those assets. If the book value is greater than the future undiscounted cash flows, we measure any impairment based on a projected discounted cash flow method using a discount rate commensurate with the risk inherent in our current business model. When we determine an impairment review of goodwill is necessary based on an impairment indicator or based on our annual testing requirements, we compare the fair value of the reporting unit to the carrying value of the reporting unit. If the carrying value of the reporting unit is greater than the fair value of the reporting unit, an impairment may be necessary. Significant judgment is required in the development of projected cash flows for these purposes including assumptions

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regarding the appropriate level of aggregation of cash flows, their term and discount rate as well as the underlying forecasts of expected future revenue and expense. During fiscal year 2003, our remaining goodwill and intangibles were included in our calculation of the gain on sale of our Asset Management software business, as discussed in Note 13 of our "Notes to Consolidated Financial Statements" in our Annual Report on Form 10-K, as amended by Amendment One thereto on Form 10-K/A, for the year ended February 28, 2003.

Income taxes

        In conjunction with preparing our financial statements, we must estimate our income taxes in each of the jurisdictions in which we operate. This process involves estimating our actual current tax expense together with assessing temporary differences resulting from differing treatment of items for tax and accounting purposes. These differences result in deferred tax assets and liabilities. We must then assess the likelihood that our deferred tax assets will be recovered from future taxable income and to the extent we believe that recovery is not likely, we must establish a valuation allowance. Given that we have incurred losses since inception and therefore have not been required to pay income taxes, we have fully reserved our deferred tax assets at February 28, 2003. In the event that we are able to realize our deferred tax assets in the future, an adjustment to the deferred tax asset would increase income in the period that this is determined.

RESULTS OF OPERATIONS

Total revenue

        Revenue decreased to $2.5 million for the three months ended August 31, 2003, from $3.3 million for the three months ended August 31, 2002. For the three months ended August 31, 2003, software product revenue accounted for $0.1 million or 3% of revenue, compared to $0.6 million or 17% of revenue for the three months ended August 31, 2002. Combined online services and technology and related party online services and technology revenue for the three months ended August 31, 2003, accounted for $1.6 million or 65% of revenue compared to $1.6 million or 49% of revenue for the three months ended August 31, 2002. Alliance and reimbursement revenue for the three months ended August 31, 2003, accounted for $0.8 million or 32% of revenue compared to $1.2 million or 35% of revenue for the three months ended August 31, 2002.

        Revenue decreased to $5.3 million for the six months ended August 31, 2003, from $7.8 million for the six months ended August 31, 2002. For the six months ended August 31, 2003, software product revenue accounted for $0.2 million or 4% of revenue, compared to $2.3 million or 29% of revenue for the six months ended August 31, 2002. Combined online services and technology and related party online services and technology revenue for the six months ended August 31, 2003, accounted for $3.5 million or 65% of revenue compared to $3.3 million or 42% of revenue for the six months ended August 31, 2002. Alliance and reimbursement revenue for the six months ended August 31, 2003, accounted for $1.7 million or 31% of revenue compared to $2.3 million or 29% of revenue for the six months ended August 31, 2002.

        Revenues for combined online services and technology and related party online services and technology for the three months ended August 31, 2003 remained consistent with the prior year. Revenues for combined online services and technology and related party online service and technology revenue for the six months ended August 31, 2003, increased from the prior year. This increase is primarily due to the acquisition of additional SubscribeNet customers since August 31, 2002. The changes in combined online services and technology revenue from these new customers were offset by a reduction in online services and technology revenue under our services agreement with Sun Microsystems, Inc., of $0.5 million and $0.8 million for the three and six months ended August 31, 2003, respectively. As of March 31, 2003, Sun no longer receives the SubscribeNet service. The portion of that agreement related to our electronic fulfillment of initial Sun software license sales will remain in effect through June 2004; however, the fees payable by Sun for our fulfillment services were reduced substantially effective March 1, 2003. We expect our combined online services and technology revenue

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and related party online services and technology revenue for our current fiscal quarter to be at slightly higher levels than those in our three months ended August 31, 2003. The previous sentence is a forward-looking statement and actual results could differ materially from those anticipated. In particular, our expected growth in revenue from the introduction of new products and services is subject to the risk that these new products and services may not be introduced in a timely manner, or may be canceled altogether, or even if they are introduced, customers may not be willing to buy them (see "Risk Factors" beginning on page 26 below).

        Alliance and reimbursement revenue primarily relates to our alliance agreement with Software Spectrum for sales of Sun ONE software licenses and maintenance. This revenue consists of a percentage of the gross profit derived from the sales of Sun ONE software licenses and maintenance services, and reimbursement for the costs of maintaining a sales team dedicated to selling Sun ONE software for Software Spectrum. The decrease in alliance and reimbursement revenue for the three and six months ended August 31, 2003, was primarily due to a reduction of the shared gross profit derived from the sales of Sun ONE software licenses and maintenance services, of $0.3 million and $0.5 million, respectively. We expect our alliance and reimbursement revenues in our current fiscal quarter to be at a slightly lower level than those in our three months ended August 31, 2003. The previous sentence is a forward-looking statement and actual results could differ materially from those anticipated.

        The decline in software product revenue and the majority of the decline in total revenue for the three and six months ended August 31, 2003, was due to our transition out of the business of reselling third-party software products and related maintenance. We expect our exited third-party product revenue to continue to decrease. However, we may recognize future revenues from products and services complementary to our SubscribeNet service, which originate with other companies and are sold to customers through us as part of a comprehensive ESDM business solution. The previous two sentences are forward-looking statements and actual results could differ materially from those anticipated.

Costs and Expenses

        The following table sets forth certain items from our consolidated statements of operations as a percentage of total revenue for the periods indicated:

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Cost of Revenues

        Total cost of revenues decreased to $1.1 million for the three months ended August 31, 2003, from $1.4 million for the three months ended August 31, 2002. Our gross margin decreased to 55% for the three months ended August 31, 2003, from 59% for the three months ended August 31, 2002. Total cost of revenues decreased to $2.3 million for the six months ended August 31, 2003, from $3.7 million for the six months ended August 31, 2002. Our gross margin increased to 56% for the six months ended August 31, 2003, from 52% for the six months ended August 31, 2002.

        The decrease in cost of revenues for the three and six months ended August 31, 2003, is primarily due to the phasing out of our software reseller business, which resulted in a reduction in cost of revenues of $0.4 million and $1.5 million, respectively. The margin percentage decrease for the three months ended August 31, 2003, is primarily due to the decrease in revenue and relatively fixed costs related to our online services and technology revenues. The margin percentage increase for the six months ended August 31, 2003, primarily reflects our focus on the sale of our own services and technology, which generate higher margins than third-party products we resold.

        Cost of revenues primarily consist of certain allocated costs related to our Internet connectivity, assets supporting cost of revenues, and customer support, as well as the costs associated with maintaining our sales team dedicated to selling Sun ONE software for which we are reimbursed by Software Spectrum. Cost of revenues also consists of professional services personnel costs and the cost of third-party products sold. We purchased third-party products at a discount from the third-party's established list prices according to standard reseller terms. We expect the overall cost of revenues in the current fiscal year to be lower than, and gross profit margin percentage to be greater than, our fiscal year 2003 levels. However, the actual mix of sales transactions and the timing of the transactions may cause our cost of revenues and gross profit margins to fluctuate materially from those anticipated.

Sales and Marketing Expenses

        For the three months ended August 31, 2003, sales and marketing expenses were $0.7 million or 28% of revenue, a decrease from $1.2 million or 35% of revenue for the three months ended August 31, 2002. For the six months ended August 31, 2003, sales and marketing expenses were $1.5 million or 27% of revenue, a decrease from $3.7 million or 47% of revenue for the six months ended August 31, 2002.

        Sales and marketing expenses consist primarily of employee salaries, benefits and commissions, advertising, promotional materials, trade show expenses and certain allocated overhead costs.

        The decrease in the dollar amount and percentage of revenue of our sales and marketing expenses for the three months ended August 31, 2003, is primarily due to reductions in payroll related expenses of $0.3 million.

        The decrease in the dollar amount and percentage of revenue of our sales and marketing expenses for the six months ended August 31, 2003, is primarily due to our restructuring efforts and the sale of our Asset Management software business in May 2002, which reduced expenditures on salaries and marketing, and eliminated rent on closed offices for a total of approximately $1.6 million in reduced expenses.

        We expect our investment in sales and marketing for our current fiscal year to be lower in total and as a percentage of revenue than the investment made in fiscal year 2003. We plan to continue to market and sell our service and proprietary software licenses directly to customers using our existing sales force. We also plan to continue to develop additional business relationships to sell our services to a broader customer base. The previous three sentences are forward-looking statements and actual results could differ materially from those anticipated.

Product Development Expenses

        For the three months ended August 31, 2003, product development expenses were $0.8 million or 30% of revenue, a decrease from $1.8 million or 54% of revenue for the three months ended

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August 31, 2002. For the six months ended August 31, 2003, product development expenses were $1.7 million or 31% of revenue, a decrease from $4.0 million or 51% of revenue for the six months ended August 31, 2002.

        Product development expenses primarily consist of personnel, consulting, software and related maintenance, equipment depreciation expenses and certain allocated overhead costs. Costs related to research, design and development of products and services have been charged to product development expense as incurred.

        The decrease in the dollar amount and percentage of revenue of our product development expenses for the three months ended August 31, 2003, is primarily due to a decrease in employee expenses of $0.2 million and a decrease in software and related maintenance and equipment depreciation expense of $0.3 million, as many fixed assets have become fully depreciated during the past several quarters.

        The decrease in the dollar amount and percentage of revenue of our product development expenses for the six months ended August 31, 2003, is primarily due to our restructuring efforts and the sale of our Asset Management software business in May 2002, which eliminated expenditures on salaries and consulting fees for Asset Management software development personnel of $0.4 million, reduced software and related maintenance and equipment depreciation expenses through the sale or retirement of software and equipment of $0.7 million, and reduced stock-based employee compensation expense of $0.2 million.

        We anticipate continuing to invest in additional functionality for our SubscribeNet service and underlying proprietary software. However, we expect those investments to fluctuate over time, and expect our product development expenses to fluctuate accordingly. Total product development expenditures are expected to be lower in fiscal year 2004 than fiscal year 2003 levels in total and as a percentage of revenue. We cannot give assurance that our product development efforts will result in new or improved products, features or functionality or that the market will accept the improvements to existing or new products, features or functionality developed.

General and Administrative Expenses

        For the three months ended August 31, 2003, general and administrative expenses were $0.9 million or 35% of revenue, an increase from $0.2 million or 7% of revenue for the three months ended August 31, 2002. For the six months ended August 31, 2003, general and administrative expenses were $1.7 million or 31% of revenue, a decrease from $1.8 million or 23% of revenue for the six months ended August 31, 2002.

        General and administrative expenses consist primarily of compensation for administrative and executive personnel, fees for professional services and certain overhead costs.

        A significant part of the increase in our general and administrative expenses for the three months ended August 31, 2003, stems from the recovery of accounts previously written off during our 2001 fiscal year of approximately $0.7 million that were deemed to be uncollectible at that time. We continued to pursue collection efforts and recovered these amounts during the three months ended August 31, 2002. The increase in percentage of revenue for the three months ended August 31, 2003, is primarily due to the recoveries explained in the previous sentence and the reduction in total revenue from the prior year.

        The decrease in our general and administrative expenses for the six months ended August 31, 2003, is primarily due to reductions in payroll related expenses of $0.3 million and external personnel costs of $0.2 million. These decreases were partially offset by reduced recoveries of accounts previously written off (as further described in the preceding paragraph) of approximately $0.5 million during the six months ended August 31, 2003. The increase in percentage of revenue for the six months ended August 31, 2003, is primarily due to the reduction in total revenue from the prior year.

        Total expenditures in fiscal year 2004 are expected to be higher than fiscal year 2003 levels in total and as a percentage of revenue, partly because we do not expect significant recovery, in the current

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fiscal year, of accounts previously written off as uncollectible. The previous sentence is a forward-looking statement and actual results could differ materially from those anticipated.

May 2002 Restructuring and Sale of Asset Management Software Business

        In May 2002, we sold substantially all of the assets related to our Asset Management software business to Computer Associates International, Inc. for approximately $9.5 million in cash. In connection with this sale, our July 2001 agreement with Computer Associates for its resale of our Argis suite of software products was terminated. In addition, as part of that asset sale, we assigned to Computer Associates our May 2001 agreement with Corporate Software (now Software Spectrum) for its resale of our Argis suite of software products. Because of the asset sale, Software Spectrum has the right to terminate that agreement. If it does so, all of the shares subject to the warrant that we issued to Software Spectrum in May 2001 will immediately become exercisable. The fair value of the warrant had been recorded as prepaid distribution costs and was being recognized as a reduction of revenue over the lesser of a ratable charge over the 24-month term of the agreement with Software Spectrum or the period it took Software Spectrum to generate revenue to Intraware of $1.6 million from Software Spectrum's resale of our asset management software. As a result of the asset sale, the remaining unamortized prepaid distribution costs of $936,000 were recorded as a reduction to revenue during the three months ended May 31, 2002.

        The total proceeds from the sale of $9.5 million, less the book value of transferred equipment, intangible assets, goodwill, deferred revenue, and transaction costs, based on their respective carrying values at the sale date, were recorded as a gain on sale of assets in the quarter ended May 31, 2002.

        In connection with our disposition of the Asset Management software business, we announced a restructuring and workforce reduction to reduce our operating expenses. We recorded a charge of $1.8 million relating to this restructuring and the impairment of assets during the three months ended May 31, 2002. The impairment of assets includes the write-off of approximately $403,000 in prepaid licenses that were held for resale. The restructuring charge consisted of approximately $345,000 for severance and benefits relating to the involuntary termination of 14 employees who were not hired by Computer Associates. We terminated an additional 33 employees, all of whom were based in North America. These 33 terminated employees were all hired by Computer Associates and therefore received no severance payments. Overall, we reduced our workforce to 71 employees from 118 in connection with the asset sale to Computer Associates. Of the 47 terminated employees, 22 were in Sales and Marketing, 10 were in Product Development and 15 were directly involved in our product support. We also closed our Pittsburgh, Pennsylvania office and various satellite offices.

        We accrued for lease and related costs of approximately $983,000, principally pertaining to the estimated future obligations of non-cancelable lease payments for excess facilities that were vacated due to our reductions in work force. We also recognized $63,000 relating to other restructuring expenses. Due to changes in management's estimates relating to the restructuring during the three months ended August 31, 2002, we recognized an additional expense of $106,000 pertaining to the estimated future obligations of non-cancelable lease payments for excess facilities that were vacated due to our reductions in work force. In addition, we did not incur severance and benefits of $106,000 and reduced the reserve accordingly. During the three months ended February 28, 2003, we agreed with the landlord to terminate our Pittsburgh, Pennsylvania lease and realized a savings of approximately $152,000 that would otherwise have been payable as rent under the lease.

        In our December 2000 restructuring, we closed our Fremont, California office and assigned our lease to a new tenant while acting as guarantor for that tenant. In May 2002, the new tenant defaulted

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on its lease. During the three months ended November 30, 2002, we made a cash payment of approximately $214,000 to terminate this lease.

        The following table sets forth an analysis of the components of the restructuring and impairment of assets charges recorded for the six months ended August 31, 2003, (in thousands):

        As of August 31, 2003, we have settled all liabilities associated with the May 2002 restructuring and sale of Asset Management business, subject to the ongoing indemnification obligation discussed in Note 6 of our "Notes to Unaudited Interim Consolidated Financial Information" in this Quarterly Report on Form 10-Q.

Amortization of Intangibles

        For the three months ended August 31, 2003 and 2002, there was no amortization of intangibles and goodwill. For the six months ended August 31, 2003, amortization of intangibles was zero, a decrease from $1.1 million for the six months ended August 31, 2002.

        Amortization of intangibles related to our acquisitions of BitSource, Inc. in October 1999 and Janus Technologies, Inc. in July 2000. On March 1, 2002, we ceased amortization of our goodwill balance. Subsequently, in May 2002, as part of our Asset Management software business sale to Computer Associates, we included our remaining intangible assets and goodwill in the determination of the gain on sale.

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Interest Expense

        For the three months ended August 31, 2003, interest expense was $61,000, a decrease from $0.1 million for the three months ended August 31, 2002. For the six months ended August 31, 2003, interest expense was $0.1 million, a decrease from $2.5 million for the six months ended August 31, 2002.

        Interest expense relates to obligations under capital leases and notes payable. The decrease in interest expense for the three months ended August 31, 2003, is primarily due to the reduction of the principal balance on our capital lease obligations. The decrease in interest expense for the six months ended August 31, 2003, is primarily the result of accrued interest and accretion to redemption value related to our $7.0 million in notes payable, which were fully converted or paid off in the first quarter of the prior fiscal year.

Interest and Other Income and Expenses, Net

        For the three months ended August 31, 2003, interest and other income and expenses, net was a $12,000 credit, a decrease from a $0.5 million credit for the three months ended August 31, 2002. For the six months ended August 31, 2003, interest and other income and expenses, net was a $26,000 credit, a decrease from a $0.5 million credit for the six months ended August 31, 2002.

        Interest and other income and expenses, net, primarily relates to interest earned on our investment balances and warrants recorded as liabilities adjusted to fair value. The decrease in interest and other income and expenses, net, for the three and six months ended August 31, 2003, is primarily the result of charges we recorded during the three and six months ended August 31, 2002, to adjust the warrants we issued in connection with our August 31 and September 20, 2001 and May 2002 financings, which were classified as liabilities, to fair value. The charge recorded to adjust the warrants to fair value during the three and six months ended August 31, 2002, was approximately $0.5 million and $0.4 million, respectively. All warrants were reclassified to permanent equity during the year ended February 28, 2003, and are no longer being adjusted to fair value.

Income Taxes

        From inception through February 28, 2003, we incurred net losses for federal and state tax purposes and have not recognized any tax provision or benefit. As of February 28, 2003, we had approximately $125 million of federal and $58 million of state net operating loss carryforwards available to offset future taxable income, which expire in varying amounts between 2012 and 2022. Because of cumulative ownership changes, federal loss carry forwards totaling approximately $93 million and state loss carry-overs totaling approximately $43 million are subject to limitation. At February 28, 2003, $32 million and $15 million of federal and state net operating losses, respectively, were available, without limitation to offset future taxable income. Should there be a change of ownership in the future, the available net operating losses may be further limited. Given our limited operating history, losses incurred to date and the difficulty in accurately forecasting our future results, management does not believe that the realization of the related deferred income tax asset meets the criteria required by generally accepted accounting principles. Accordingly, we have recorded a 100% valuation allowance.

Liquidity and Capital Resources

        Since inception, we have financed our operations primarily through private sales of preferred and common stock, the initial public offering of our common stock and the issuance of debt. We will continue to use our capital raised to date to support our operations until we become cash flow positive on a regular basis. While we have made progress toward becoming cash flow positive, there can be no assurance that we will be successful in becoming regularly cash flow positive without additional capital financing or at all.

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        Our cash and cash equivalents at August 31, 2003, were $5.3 million, a decrease of $1.5 million from $6.8 million at February 28, 2003. This decrease was due to $1.1 million used in operating activities, $0.2 million used in investing activities, and $0.2 million used in financing activities.

        The net cash used in operating activities of $1.1 million for the six months ended August 31, 2003, was primarily due to our net loss and decreases in accounts payable, offset by decreases in accounts receivable. Investing activities used $0.2 million for the six months ended August 31, 2003, due to purchases of property and equipment. Financing activities used $0.2 million for the six months ended August 31, 2003, primarily due to principal payments against our capital lease obligations, offset by proceeds from our notes payable.

        Our Annual Report on Form 10-K, as amended by Amendment One thereto on Form 10-K/A, for our fiscal year ended February 28, 2003, contains a disclosure expressing substantial doubt regarding our ability to continue as a going concern as a result of our recurring losses and negative cash flows from operations. We narrowed our net loss to $1.9 million for the six months ended August 31, 2003, as compared to a net loss of $8.0 million for the six months ended August 31, 2002. In addition, we reduced our usage of operating cash to approximately $1.1 million for the six months ended August 31, 2003, as compared to $4.1 million for the six months ended August 31, 2002. In September 2003, we also raised $6.2 million in new capital (see Note 10 of our "Notes to Unaudited Interim Consolidated Financial Information" in Item I of Part I). Although the risks that potential revenue and collections shortfalls pose to our ability to continue as a going concern diminished in recent months, we continued to experience recurring losses and negative cash flows from operations for the six months ended August 31, 2003. In addition, there remains no assurance that we will succeed in generating sufficient revenue to enable us to continue operations over the longer term.

        Our future capital requirements will depend on many factors, including our ability to increase revenue levels and/or reduce costs of operations to generate positive cash flows, the timing and extent of expenditures to support expansion of sales and marketing efforts, market acceptance of our services, and timeliness of collections of our accounts receivable. Any projections of our future cash needs are subject to substantial uncertainty. Our ability to generate increased revenues and cash flows and, if necessary, raise additional capital is also subject to substantial uncertainty, given the challenging economic environment currently prevailing in the technology sector. The bid price of our common stock has been below $1.00 numerous times over the past 12 months. If we fail to meet the $1.00 minimum bid price requirement or the other standards for continued listing on the Nasdaq SmallCap Market, our common stock will likely be delisted and our ability to generate both sales and additional capital will be subject to further uncertainty.

        We have historically been able to satisfy our cash requirements through financing and investing activities, and our cash position and net losses from operations have improved substantially during the six months ended August 31, 2003. Nevertheless, we continued to suffer recurring losses and negative cash flows from operations for that period, and there is no assurance that we will succeed in generating sufficient cash from operations on a regular basis, achieving profitability, or obtaining additional capital if needed.

        At August 31, 2003, we did not have any other relationships with unconsolidated entities or financial partnerships, such as entities often referred to as structured finance or special purpose entities, which would have been established for the purpose of facilitating off-balance sheet arrangements or other contractually narrow or limited purposes. As such, we are not materially exposed to any financing, liquidity, market or credit risk that could arise if we had engaged in such relationships.

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        The following summarizes our obligations at August 31, 2003, and the effect such obligations are expected to have on our liquidity and cash flow in future periods (in thousands):

        As of August 31, 2003, our Redeemable Convertible Preferred Stock had a liquidation value of $1.2 million.

Recent Accounting Pronouncements

        In November 2002, the Emerging Issues Task Force ("EITF") reached a consensus on issue No. 00-21, "Accounting for Revenue Arrangements with Multiple Deliverables" on a model to be used to determine when a revenue arrangement with multiple deliverables should be divided into separate units of accounting and, if separation is appropriate, how the arrangement consideration should be allocated to the identified accounting units. The EITF also reached a consensus that this guidance should be effective for all revenue arrangements entered into in fiscal periods beginning after June 15, 2003. We are currently assessing what impact this guidance would have on our financial statements.

        In January 2003, the Financial Accounting Standards Board ("FASB") issued Interpretation Number ("FIN") 46, "Consolidation of Variable Interest Entities." In general, a variable interest entity is a corporation, partnership, trust, or any other legal structure used for business purposes that either (a) does not have equity investors with voting rights or (b) has equity investors that do not provide sufficient financial resources for the entity to support its activities. FIN 46 requires certain variable interest entities to be consolidated by the primary beneficiary of the entity if the investors do not have the characteristics of a controlling financial interest or do not have sufficient equity at risk for the entity to finance its activities without additional subordinated financial support from other parties. The consolidation requirements of FIN 46 apply immediately to variable interest entities created after January 31, 2003. The consolidation requirements apply to older entities in interim periods beginning after June 15, 2003. Certain of the disclosure requirements apply to all financial statements issued after January 31, 2003, regardless of when the variable interest entity was established. Since we do not have an interest in variable interest entities, our adoption of FIN 46 in January 2003 did not have a material impact on our financial position or results of operations.

        In May 2003, the FASB issued Statement of Financial Accounting Standards ("SFAS") No. 150, "Accounting for Certain Financial Instruments with Characteristics of both Liabilities and Equity." SFAS No. 150 establishes standards for the classification and measurement of financial instruments with characteristics of both liabilities and equity. This statement is effective for financial instruments entered into or modified after May 31, 2003, and is otherwise effective at the beginning of the first interim period beginning after June 15, 2003, or our third quarter of our fiscal year 2004. According to our preliminary assessment of SFAS No. 150, we expect that our redeemable convertible preferred stock will be reclassified to permanent equity on our consolidated balance sheets.

RISK FACTORS

        You should carefully consider the risks described below before making a decision to invest in our common stock. The risks and uncertainties described below are not the only ones facing Intraware. Additional risks and uncertainties not presently known to us or that we do not currently believe are

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important to an investor may also harm our business operations. If any of the events, contingencies, circumstances or conditions described in the following risks actually occur, our business, financial condition or our results of operations could be seriously harmed. If that occurs, the trading price of our common stock could decline, and you may lose part or all of your investment.

We have a history of losses, we expect future losses and we may not ever become profitable.

        We have not achieved profitability, may incur net losses through our fiscal year ending February 29, 2004, and may not ever become profitable in the future. We incurred net loss of $1.0 million for the quarter ended August 31, 2003, $1.9 million for the six months ended August 31, 2003, $9.7 million for the fiscal year ended February 28, 2003, $37.4 million for the fiscal year ended February 28, 2002, and $68.4 million for the fiscal year ended February 28, 2001. As of August 31, 2003, we had an accumulated deficit of approximately $154 million. We will need to generate significant additional revenues and/or reduce operating costs to achieve profitability. We have a limited operating history that makes it difficult to forecast our future operating results. We cannot be certain we will achieve sufficient revenues or gross profits in future quarters to achieve profitability.

We expect to have negative cash flow from operations for fiscal year 2004 and may not have sufficient cash to fund our operations for the period required to achieve profitability.

        Our Annual Report on Form 10-K, and Amendment One thereto on Form 10-K/A, for our fiscal year ended February 28, 2003, contain a disclosure expressing substantial doubt regarding our ability to continue as a going concern as a result of our recurring losses and negative cash flows from operations. We continue to experience recurring losses and negative cash flows from operations, and there is no assurance that we will succeed in generating sufficient revenue to enable us to continue operations over the longer term. As of August 31, 2003, we had approximately $5.3 million in cash and cash equivalents and working capital of approximately $1.8 million. In September 2003, we raised $6.2 million in new capital (see Note 10 of our "Notes to Unaudited Interim Consolidated Financial Information" in Item I of Part I). Although this financing increases the likelihood that we will have sufficient cash to fund our operations for the period required to achieve profitability, we still cannot guarantee that we will be able to achieve the revenue and gross margin objectives necessary to achieve and maintain positive cash flow or profitability without obtaining additional financing. Such financing may not be available on reasonable terms, and if available, such additional financing may dilute current stockholders. If such financing is required and we cannot obtain it, we will have to substantially curtail or discontinue operations.

General economic uncertainty in the enterprise software sector may affect our financial results.

        We market our SubscribeNet service primarily to enterprise software companies, and many enterprise software companies have reduced capital expenditures over the past three years. While we believe most enterprise software companies that adopt our SubscribeNet service can achieve significant savings over the longer term by converting from physical software delivery to our SubscribeNet electronic software delivery service, in the shorter term such a conversion requires expenditures. Ongoing uncertainty regarding the prospects for growth in the enterprise software sector, as well as an incipient trend of mergers and acquisitions in that sector, may make enterprise software companies reluctant to increase capital spending in the near term. We have recently noticed that potential customers have increasingly delayed their decisions whether to purchase the SubscribeNet service. These delays have affected and will likely continue to affect our revenues and cash flows in the current fiscal year.

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Revenues to us under our Sun ONE software resale arrangement with Software Spectrum are likely to decline, and any termination of our relationship with Software Spectrum would have a substantial adverse effect on our business.

        Under our Sales Alliance Agreement with Software Spectrum dated June 28, 2001, we have transitioned to Software Spectrum our reseller relationship with Sun Microsystems, Inc. for Sun ONE products. Software Spectrum shares with us a portion of its gross profit from resales of Sun ONE software licenses and maintenance, and reimburses us for a substantial portion of our cost of maintaining a team dedicated to sales of Sun ONE software licenses and maintenance. This contract accounted for substantially all of our alliance and reimbursement revenues, a significant portion of our online services and technology revenues, and more than 10% of our total revenues in our 2003 fiscal year. However, revenues to us under this contract are likely to decrease, as sales and market share of Sun ONE software generally decline. In addition, the term of this agreement will expire in June 2004 and is renewable for subsequent one-year terms. It is possible that Software Spectrum will choose not to renew this agreement at any of those points. It is also possible that Sun Microsystems will choose to stop permitting Software Spectrum to resell Sun ONE software. Any non-renewal of our agreement with Software Spectrum, or termination of Software Spectrum's rights to resell Sun ONE software, would likely have a material adverse effect on us.

Our planned growth in revenues is dependent in part on expected revenues from untested products and services.

        Our planned growth in revenues and contract value, and our planned improvement in net loss per share, in fiscal year 2004 assume that a significant portion of our fiscal year 2004 revenue will be derived from products and services we have not yet sold, and that in some cases we have not yet released. For example, our planned revenue growth assumes significant sales of software license management and digital rights management applications that we plan to resell; of a solution that enables customers to order on-demand printing of third-party software documentation through the SubscribeNet service; and of business process and related systems integration consulting services. We have not made any significant sales of these products or services yet, and some of them are not ready for sale. Our failure to derive significant revenues from these new products and services in our 2004 fiscal year could have a material adverse effect on us.

The loss of one or more of our key customers or resellers could adversely affect our revenues.

        A substantial amount of revenue from our SubscribeNet service comes from a relatively small number of customers. These include Software Spectrum, to whom we provide the SubscribeNet service for electronic delivery of the Sun software that we jointly resell; Zomax Incorporated, with whom we have an agreement for resale of the SubscribeNet service; and other companies whose software we distribute electronically. If one or more of these companies were to stop using our services or products, our operating results could be adversely affected. Our contractual relationships with most of these customers are subject to renewal or cancellation annually. As a result, we cannot assure you that any of our customers will renew their contracts with us in any given year. On August 29, 2003, we amended our strategic alliance agreement with Zomax to allow Zomax to terminate the agreement as of August 12, 2004, or as of any date thereafter, with or without cause, by delivery of 30 days prior written notice. We also made other amendments to the agreement, which are discussed in Note 9 of our "Notes to Unaudited Interim Consolidated Financial Information" in Item I of Part I.

Our industry is highly competitive and we cannot assure you that we will be able to effectively compete.

        The market for selling online services and software is highly competitive. We expect competition to intensify as current competitors expand and improve their service offerings, new competitors enter the

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market, and the business market for information technology services continues to exhibit softness. We cannot assure you that we will be able to compete successfully against current or future competitors, or that competitive pressures faced by us will not adversely affect us.

        Our competitors include a number of companies offering electronic software delivery and management solutions. We expect additional competition from other established and emerging companies as well as from potential customers who choose to develop in house alternatives to our SubscribeNet service. Increased competition is likely to result in price reductions, reduced gross margins and loss of market share, any of which could have a significant adverse effect on us. Many of our current and potential competitors have longer operating histories, significantly greater financial, technical, marketing and other resources, better name recognition, and a larger installed base of customers than we do. Many of our competitors may also have well-established relationships with our existing and prospective customers. Our current and potential competitors have established or may establish cooperative relationships among themselves or with third parties to increase the ability of their products to address customer needs and compete with our products. We also expect competition to increase as a result of software industry consolidations. As a result, we may not be able to effectively compete for customers.

If Nasdaq determines that we have failed to meet its SmallCap Market listing requirements, our common stock may be delisted.

        Our common stock is listed on the Nasdaq SmallCap Market. Nasdaq has requirements a company must meet in order to remain listed on the Nasdaq SmallCap Market. One requirement is that the bid price of a company's stock remain at $1.00 or above. The bid price of our common stock fell and remained below $1.00 on several occasions during fiscal year 2003 and on a number of occasions during the first quarter of fiscal year 2004. If the bid price of our common stock remains below $1.00 for an extended period, our grace period for regaining compliance with the minimum bid price requirement may be limited to 6 months because we may be unable to meet the requirements for extension of that grace period. If as a result of the application of any of Nasdaq's listing requirements, our common stock were delisted from the Nasdaq SmallCap Market, our stock would become harder to buy and sell. Further, our stock could be subject to what are known as the "penny stock" rules, which place additional requirements on broker-dealers who sell or make a market in such securities. Consequently, if we were removed from the Nasdaq SmallCap Market, the ability or willingness of broker-dealers to sell or make a market in our common stock might decline. As a result, your ability to resell your shares of our common stock could be adversely affected.

Our quarterly financial results are subject to significant fluctuations because of many factors and any of these could adversely affect our stock price.

        Our operating results have fallen below the expectations of public market analysts and investors in the past. It is likely that in future quarters our operating results will again be below the expectations of public market analysts and investors and as a result, the price of our common stock may fall. Our operating results have varied widely in the past, and we expect that they will continue to vary significantly from quarter to quarter due to a number of factors, including:

•

potential cancellations of SubscribeNet contracts due to development of in-house electronic software download systems, or purchase of competitive systems, by our customers;



•

potential weakening of demand for our SubscribeNet services and Sun ONE products we sell jointly with Software Spectrum;



•

unwillingness of potential customers to purchase our services due to concerns about our financial strength;

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•

the timing of sales of our services;



•

potential additional cost cutting in our sales and marketing, product development and support areas;



•

potential loss of strategic relationships with major customers and resellers;



•

potential delays in introducing our products and services according to planned release schedules;



•

changes in our pricing policies;



•

reluctance among software companies to accept or outsource electronic delivery of their software;



•

potential technical difficulties, system failures or Internet downtime;



•

potential changes in the regulatory environment;



•

our ability to upgrade and develop our information technology systems and infrastructure;



•

costs related to acquisitions of technology or businesses; and



•

general economic conditions, as well as those specific to the software, Internet and related industries.

        In addition, our operating expenses, which include sales and marketing, product development and general and administrative expenses, are based on our expectations of future gross profits and are relatively fixed in the short term. If gross profits fall below our expectations and we are not able to quickly reduce our spending in response, our operating results would be adversely affected.

We are dependent on market acceptance of electronic software delivery, which could be hindered by viruses and other potential concerns of users.

        Our future success will depend in large part on broadened acceptance by information technology professionals of electronic software delivery as a method of receiving business software. If electronic software delivery does not achieve widespread market acceptance, our business will be adversely affected. Electronic software delivery is a relatively new method of distributing software products and the growth and market acceptance of electronic software delivery is highly uncertain and subject to a number of risk factors. These factors include:

•

the potential for state and local authorities to levy taxes on Internet transactions;



•

the cost of maintaining sufficient network bandwidth to enable purchasers to rapidly download software;



•

the limited number of software packages available for electronic software delivery as compared to those available through traditional delivery methods; and



•

customer unfamiliarity with and resistance to the process of downloading software; and customer concerns about transaction security.

        The proliferation of software viruses poses a risk to market acceptance of electronic software delivery. Any well-publicized transmission of a computer virus by us or another company using electronic software delivery could deter information technology professionals from utilizing electronic software delivery technology and our business could be adversely affected.

        Our SubscribeNet service enables our customers to upload their software products directly onto our systems for downloading by their end-users. Our systems automatically scan our customers' software products for known computer viruses on an ongoing basis while they are on our systems. However, it is possible that, in spite of those periodic virus scans, our system could transmit the virus

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to one or more end-users. Any such virus transmission could result in disputes and litigation and could adversely affect our business.

Increased security risks of online commerce may deter future use of our services.

        Concerns over the security of transactions conducted on the Internet and the privacy of users may also inhibit the growth of our SubscribeNet service. If we fail to prevent security breaches, our business and results of operations could be harmed. Advances in computer capabilities, new discoveries in the field of cryptography, or other developments could result in a compromise or breach of the algorithms we use to protect our customers' transaction data or our software vendors' products. Anyone who is able to circumvent our security measures could misappropriate proprietary information or cause interruptions in our operations. We may be required to incur significant costs to protect against security breaches or to alleviate problems caused by breaches. Any well-publicized compromise of security could deter people from using the Web to conduct transactions involving transmission of confidential information or download of sensitive materials.

Our executive officers and key personnel are critical to our business and these officers and key personnel may not remain with us in the future.

        Our future success depends upon the continued service of our executive officers and other key technology, sales, marketing and support personnel. None of our officers or key employees is bound by an employment agreement for any specific term. If we lost the services of one or more of our key employees, or if one or more of our executive officers or key employees decided to join a competitor or otherwise compete directly or indirectly with us, this could have a significant adverse effect on our business.

We face risks of claims from third parties for intellectual property infringement that could adversely affect our business.

        We electronically deliver third-party software to end-users. This activity creates the potential for claims to be made against us, either directly or through contractual indemnification provisions with software companies. Any claims could result in costly litigation and be time-consuming to defend, divert management's attention and resources, cause delays in releasing new or upgrading existing services or require us to enter into royalty or licensing agreements. These claims could be made for defamation, negligence, patent, copyright or trademark infringement, personal injury, invasion of privacy or other legal theories based on the nature, content or copying of these materials.

        Litigation regarding intellectual property rights is common in the Internet and software industries. We expect that Internet technologies and software products and services may be increasingly subject to third-party infringement claims as the number of competitors in our industry segment grows and the functionality of products in different industry segments overlaps. There can be no assurance that our services do not infringe on the intellectual property rights of third parties. In addition, we may be involved in litigation involving the software of third party vendors that we have electronically distributed in the past. Royalty or licensing agreements, if required, may not be available on acceptable terms, if at all. A successful claim of infringement against us could adversely affect our business. Although we carry general liability insurance, our insurance may not cover all potential claims or may not be adequate to protect us from all liability that may be imposed.

        We take steps to verify that end-users who download third-party software through our SubscribeNet service are entitled to deploy and use that software. However, there can be no assurance that this verification procedure will help us defend against claims by, or protect us against liability to, the owners of copyrights in that third-party software. Our success and ability to compete are substantially dependent upon our internally developed technology, which we protect through a

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combination of patent, copyright, trade secret and trademark law. We are aware that certain other companies are using or may have plans to use the name "Intraware" as a company name or as a trademark or service mark. While we have received no notice of any claims of trademark infringement from any of those companies, we cannot assure you that these companies may not claim superior rights to "Intraware" or to other marks we use. Despite our efforts to protect our proprietary rights, unauthorized parties may attempt to copy or otherwise obtain and use our services or technology and we cannot be certain that the steps we have taken will prevent misappropriation of our technology.

Our market is subject to rapid technological change and our future success will depend on our ability to meet the changing needs of our industry.

        Our market is characterized by rapidly changing technology, evolving industry standards and frequent new product announcements. To be successful, we must adapt to our rapidly changing market by continually improving the performance, features and reliability of our services. We could incur substantial costs to modify our services or infrastructure in order to adapt to these changes. Our business could be adversely affected if we incur significant costs without adequate results, or find ourselves unable to adapt rapidly to these changes.

Additional government regulations may harm demand for our services and increase our costs of doing business.

        Our business has benefited from the tax laws of states in which purchases of software licenses are not taxable if the software is received only electronically. Some states currently experiencing revenue shortfalls are considering whether to change their laws to broaden the taxability of transactions executed over the Internet. Any new imposition of taxes on sales of software licenses, where the software is received electronically, could substantially harm demand for our services and thereby materially adversely affect our business, operating results and financial condition.

        In delivering third-party software through our SubscribeNet service, we must comply with U.S. export controls on software generally and encryption technology in particular. Changes in these laws could require us to implement costly changes to our automated export compliance processes.

        The European Union has enacted its own data protection and privacy directive, which required all 15 European Union Member States to implement laws relating to the processing and transmission of personal data. We must, at a minimum, comply with the data privacy "safe harbor" agreed upon by the European Union and the U.S. Commerce Department, as well as any other regulations adopted by other countries where we may do business.

        The growth and development of the market for online commerce may prompt calls for more stringent consumer protection laws, both in the United States and abroad. Compliance with any newly adopted laws may prove difficult for us and may negatively affect our business.

ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

        At August 31, 2003, we had cash and cash equivalents of approximately $5.3 million. We have not used derivative financial instruments in our investment portfolio during the six months ended August 31, 2003. We place our investments with high quality issuers, by policy, in an effort to limit the amount of credit exposure to any one issue or issuer.

        Our exposure to market risk for changes in interest rates relates primarily to our investment portfolio. We have not used derivative financial instruments in our investment portfolio. At August 31, 2003, all of our cash, cash equivalents and investment portfolio carried maturity dates of less than 90 days. The effect of changes in interest rates of +/-10% over a nine-month horizon would not have a material effect on the fair market value of the portfolio.

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ITEM 4. CONTROLS AND PROCEDURES

        (a) Evaluation of Disclosure Controls and Procedures. Our principal executive officer and principal financial officer, after evaluating the effectiveness of our disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934 (the "Exchange Act")) as of the end of the period covered by this quarterly report, have concluded that our disclosure controls and procedures are effective based on their evaluation of the controls and procedures required by paragraph (b) of the Exchange Act Rules 13a-15 or 15d-15.

        (b) Changes in Internal Controls over Financial Reporting. No changes in our internal control over financial reporting identified in connection with the evaluation required by paragraph (d) of Exchange Act Rules 13a-15 or 15d-15 occurred during our last fiscal quarter that have materially affected or are reasonably likely to materially affect, our internal control over financial reporting.

PART II

OTHER INFORMATION

ITEM 1. LEGAL PROCEEDINGS

        In October 2001, we were served with a summons and complaint in a purported securities class action lawsuit. On or about April 19, 2002, we were served with an amended complaint in this action, which is now titled In re Intraware, Inc. Initial Public Offering Securities Litigation, Civ. No. 01-9349 (SAS) (S.D.N.Y.), related to In re Initial Public Offering Securities Litigation, 21 MC 92 (SAS) (S.D.N.Y.). The amended complaint is brought purportedly on behalf of all persons who purchased our common stock from February 25, 1999 (the date of our initial public offering) through December 6, 2000. It names as defendants Intraware; three of our present and former officers and directors, and several investment banking firms that served as underwriters of our initial public offering. The complaint alleges liability under Sections 11 and 15 of the Securities Act of 1933 and Sections 10(b) and 20(a) of the Securities Exchange Act of 1934, on the grounds that the registration statement for the offerings did not disclose that: (1) the underwriters had agreed to allow certain customers to purchase shares in the offerings in exchange for excess commissions paid to the underwriters; and (2) the underwriters had arranged for certain customers to purchase additional shares in the aftermarket at predetermined prices. The amended complaint also alleges that the underwriters misused their securities analysts to manipulate the price of our stock. No specific damages are claimed.

        Lawsuits containing similar allegations have been filed in the Southern District of New York challenging over 300 other initial public offerings and secondary offerings conducted in 1999 and 2000. All of these lawsuits have been consolidated for pretrial purposes before United States District Court Judge Shira Scheindlin of the Southern District of New York. On July 15, 2002, an omnibus motion to dismiss was filed in the coordinated litigation on behalf of the issuer defendants, of which Intraware and its three named current and former officers and directors are a part, on common pleadings issues. On or about October 9, 2002, the Court entered and ordered a Stipulation of Dismissal, which dismissed the three named current and former officers and directors from the litigation without prejudice. On February 19, 2003, the Court entered an order denying in part the issuer defendants' omnibus motion to dismiss, including those portions of the motion to dismiss relating to Intraware. No discovery has been served on us to date. A special committee of our Board recently approved a tentative settlement proposal from plaintiffs. There is no guarantee that the settlement will become final, as it is subject to a number of conditions, including court approval; however, based on this proposed settlement, we do not believe we will suffer material future losses related to this lawsuit and therefore have not accrued for any losses.

        On February 28, 2003, a purported securities class action lawsuit, Liu v. Credit Suisse First Boston et al., was filed in the United States District Court, Southern District of Florida. The defendants were

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Credit Suisse Group, several of Credit Suisse Group's current and former directors and officers, and several public companies and certain of their current and former directors and officers, including Intraware and its chief executive officer and former chief financial officer. The suit alleged that the defendants engaged in a scheme to under-price initial public offerings and then artificially inflate prices of those stocks in the aftermarket, in violation of Florida blue sky law, Sections 11, 12 and 15 of the Securities Act of 1933, Sections 10(b) and 20(a) of the Securities Exchange Act of 1934, and the common law of fraud and negligence. The suit sought unspecified damages, restitution, and injunctive relief. On June 19, 2003, the plaintiffs filed an amended complaint, dismissing Intraware and its chief executive officer and former chief financial officer from this lawsuit without prejudice. Based on this dismissal, we do not believe we will suffer material future losses related to this lawsuit and therefore have not accrued for any losses.

        We are also subject to legal proceedings, claims and litigation arising in the ordinary course of business. We do not expect that the ultimate costs to resolve these matters will have a material adverse effect on our consolidated financial position, results of operations, or cash flows.

ITEM 2. CHANGES IN SECURITIES AND USE OF PROCEEDS

        None.

ITEM 3. DEFAULTS UPON SENIOR SECURITIES

        None.

ITEM 4. SUBMISSION OF MATTERS TO A VOTE OF SECURITIES HOLDERS

        On August 27, 2003, we held our Annual Meeting of Stockholders. At the meeting, the stockholders elected as a Class I director Brendan A. McLoughlin (with 46,723,894 affirmative votes and 222,525 votes withheld). Messrs. Mark B. Hoffman, Peter H. Jackson, Peter F. Pervere and Frost R. R. Prioleau continued as directors after the Annual Meeting.

        The stockholders also ratified the appointment of PricewaterhouseCoopers LLP as our independent public accountants for the current fiscal year (with 46,853,334 affirmative votes, 10,900 negative votes, and 82,085 abstentions).

ITEM 5. OTHER INFORMATION

        None.

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ITEM 6. EXHIBITS AND REPORT ON FORM 8-K

Exhibits

Reports on Form 8-K

        On June 18, 2003, we furnished a Current Report on Form 8-K reporting under Items 7 and 9 the information required by Item 12—Results of Operations and Financial Condition in connection with our press release announcing results for our fiscal quarter ended May 31, 2003. No financial statements were filed, although we furnished the financial information included in the press release we furnished with the Form 8-K.

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SIGNATURE

        Pursuant to the requirements of the Securities Exchange Act of 1934, as amended, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

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QuickLinks

PART I—FINANCIAL INFORMATION
ITEM 1. CONSOLIDATED FINANCIAL STATEMENTS

ITEM 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK
ITEM 4. CONTROLS AND PROCEDURES

ITEM 1. LEGAL PROCEEDINGS
ITEM 2. CHANGES IN SECURITIES AND USE OF PROCEEDS
ITEM 3. DEFAULTS UPON SENIOR SECURITIES
ITEM 4. SUBMISSION OF MATTERS TO A VOTE OF SECURITIES HOLDERS
ITEM 5. OTHER INFORMATION
ITEM 6. EXHIBITS AND REPORT ON FORM 8-K