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SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549

---------
FORM 10-K
FOR ANNUAL AND TRANSITION REPORTS
PURSUANT TO SECTIONS 13 OR 15(d) OF THE
SECURITIES EXCHANGE ACT OF 1934.

[X] ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE
ACT OF 1934

For the fiscal year ended: December 31, 2001

OR

[ ] TRANSACTION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES
EXCHANGE ACT OF 1934

For the transition period from ______________to _______________

Commission file number: 0-25186

CAPTARIS, INC.
(Exact name of registrant as specified in its charter)

Washington 91-1190085
(State or other jurisdiction of (IRS employer
incorporation or organization) identification no.)

11410 N.E. 122nd Way
Kirkland, WA. 98034
(Address of principal executive offices) (Zip code)

Registrant's telephone number, including area code: (425) 820-6000

Securities registered pursuant to Section 12(b) of the Act: None

Securities registered pursuant to Section 12(g) of the Act:

Common Stock, $.01 par value per share
Preferred Stock Purchase Rights

Indicate by check mark whether the registrant: (1) has filed all reports
required to be filed by Section 13 or 15(d) of the Securities Exchange Act of
1934 during the preceding 12 months (or for such shorter period that the
registrant was required to file such reports), and (2) has been subject to such
filing requirements for the past 90 days. Yes X No ____
---
Indicate by check mark if disclosure of delinquent filers pursuant to Item 405
of Regulation S-K is not contained herein, and will not be contained, to the
best of registrant's knowledge, in definitive proxy or information statements
incorporated by reference in Part III of this Form 10-K or any amendment to
this Form 10-K. [ ]

Aggregate market value of voting stock held by non-affiliates of the registrant
as of March 8, 2002 was $95,874,397 (based upon the closing sale price of $3.01
per share on the Nasdaq National Market on such date).

Number of shares of Common Stock outstanding as of March 8, 2002 was 31,851,959.

DOCUMENTS INCORPORATED BY REFERENCE

Portions of Captaris, Inc.'s Proxy Statement for its 2002 Annual Meeting of
Shareholders to be filed with the Commission pursuant to Regulation 14A not
later than 120 days after December 31, 2001 is incorporated by reference in
Part III hereof.



TABLE OF CONTENTS

PART I

Item 1. BUSINESS........................................................... 2
Industry Background................................................ 2
The Captaris Solution.............................................. 2
Strategy........................................................... 2
Products and Services.............................................. 3
Distribution....................................................... 7
Product Support.................................................... 8
Product Development................................................ 8
Proprietary Rights................................................. 8
Competition........................................................ 9
Manufacturing...................................................... 9
Employees.......................................................... 10
Item 2. PROPERTIES......................................................... 10
Item 3. LEGAL PROCEEDINGS.................................................. 10
Item 4. SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS................ 10

PART II

Item 5. MARKET FOR REGISTRANT'S COMMON EQUITY AND RELATED
SHAREHOLDER MATTERS................................................ 11
Item 6. SELECTED CONSOLIDATED FINANCIAL DATA............................... 11
Item 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION
AND RESULTS OF OPERATIONS.......................................... 12
ADDITIONAL FACTORS THAT MAY AFFECT OUR BUSINESS, FUTURE OPERATING
RESULTS AND FINANCIAL CONDITION.................................... 17
Item 7A. QUANTITATIVE AND QUALITATIVE DISCLOSURE ABOUT MARKET RISK.......... 17
Item 8. FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA........................ 23
Item 9. CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON
ACCOUNTING AND FINANCIAL DISCLOSURE................................ 38

PART III

Item 10. DIRECTORS AND EXECUTIVE OFFICERS OF THE REGISTRANT................. 38
Item 11. EXECUTIVE COMPENSATION............................................. 38
Item 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT..... 38
Item 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS..................... 38

PART IV

Item 14. EXHIBITS, FINANCIAL STATEMENT SCHEDULES AND REPORTS ON
FORM 8-K........................................................... 39

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PART I

When used in this Annual Report, the words "believes," "expects," "anticipates"
and "intends" and similar expressions are intended to identify forward-looking
statements. Such statements are subject to certain risks and uncertainties
that could cause actual results to differ materially from those projected. See
"Additional Factors That May Affect Our Business, Future Operating Results and
Financial Condition." Readers are cautioned not to place undue reliance on
these forward-looking statements, which speak only as of the date hereof. The
Company undertakes no obligation to publicly release any revisions to these
forward-looking statements that may be made to reflect events or circumstances
after the date hereof or to reflect the occurrence of unanticipated events.
Readers are urged, however, to review the factors set forth in reports the
Company files from time to time with the Securities and Exchange Commission.

ITEM 1. BUSINESS

The Company is a leading provider of unified communications and a provider of
mobile business solutions for medium and large-sized enterprises, which the
Company considers to be primarily enterprises with 250-5,000 employees. The
Company provides flexible, cost-effective products for unified communications
and mobile business solutions. These products address the unified messaging,
voice messaging, fax server, production fax, document delivery, and mobile
wireless markets and are distributed primarily through independent distributors
and value-added resellers. The Company's products run on off-the-shelf server
hardware, support Windows NT and Windows 2000, and interface with a wide
variety of telephony and computer equipment. The Company also offers an
e-document delivery service, including both broadcast fax and permission-based
e-mail. This service is offered to customers primarily through a direct sales
force.

INDUSTRY BACKGROUND

Businesses are increasingly using information technology to improve customer
service, increase employee productivity, decrease costs and more efficiently
disseminate information. As the amount of information exchanged between
organizations increases, and the diversity of the delivery formats and
combinations used by organizations to exchange this information becomes more
complex, there is a growing need for organizations to find new ways to manage
business information and resources in a more timely and cost-effective manner.

In response to the growth in overall business information traffic,
organizations are increasingly using unified communications and mobile business
systems that allow employees to more effectively manage communications and
allow easy access by telephone to large amounts of information that resides on
computer databases, anytime and from anywhere.

The growth in data communications presents additional opportunities for
accessing and sending information. For example, organizations are utilizing
electronic document exchange system and services to store, forward and
broadcast their growing volume of e-document traffic in an efficient manner.
Electronic messaging over LANs, the Internet and corporate intranets has
emerged as another way to access data and disseminate information. This rapid
increase in multiple forms of voice and data communication has further
accentuated the need for enterprises to optimize their information management
capabilities and integrate voice and data communications.

THE CAPTARIS SOLUTION

The Company continues to be a leading provider of unified communications and a
provider of mobile business solutions for medium and large-sized enterprises.
These solutions are designed to enhance individual, work group, and
enterprise-wide productivity, improve customer service, reduce
business-operating costs and simplify information access and dissemination. The
Company's products provide enhanced voice and data integration through
applications such as unified voice and data messaging, document distribution,
and mobile wireless solutions. The Company's products run on off-the-shelf
server hardware, and Microsoft Windows-based server operating systems, and
interface with a wide variety of telephony and computer equipment.
Additionally, with the acquisition of Infinite Technologies on January 3, 2001,
the Company accelerated its ability to compete in the mobile business solutions
arena.

STRATEGY

The Company's mission is to deliver business-to-business communications
solutions by providing cost-effective, innovative software products and
services that operate on industry-standard computer platforms, globally.

In March 2001, the Company announced that it was expanding its business
strategy to focus on the mobile business solutions market. At the same time,
the Company intends to closely manage its traditional product lines, such as
RightFax and CallXpress, in an effort to maximize the return on those products.
As part of the change in strategic direction, the Company has consolidated its
two primary product groups, the Computer Telephony Software Group and the
Document Exchange Software Group, in order to eliminate redundancies in areas
such as finance and administration, operations, marketing and support. The
Company believes this shift in strategic direction will allow the Company to
continue its significant investment in what it believes to be higher growth
opportunities in the mobile business solutions area. Key components of the
Company's strategy include:

Complete Software-based Solutions. The Company is focused on providing a
comprehensive and affordable set of software-based computer-telephony solutions
designed to enhance productivity, improve customer service, reduce
business-operating costs and simplify access to data and dissemination of
information. The Company's products provide enhanced voice and data integration
through applications such as unified voice and data messaging, and e-document
delivery products and services.

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Mobile Business Solutions. The Company believes that mobile business
applications and, particularly mobile access to groupware and corporate data,
are markets likely to experience significant growth in the future. As such, the
Company intends to continue its investment in opportunities in the mobile
business solutions area.

Focus on the Enterprise Market. The Company currently targets enterprises with
250-5,000 employees, including divisions and subsidiaries of Fortune 1000
companies. The Company's strategy is to continue to invest in new product and
service development and marketing initiatives to gain market share and further
meet the needs of medium and large-sized enterprises.

Focus on the Delivery of a Modular/Integrated Solution. An increasing
differentiation for the Company is the integration of its voice/telephony,
fax/document delivery, and mobility products and services to create a solution
that meets the need of the market. The Company intends to leverage its
expertise in each of these areas to create additional opportunities by allowing
customers to purchase specific modules and later integrate those products
and/or modules into one integrated solution.

Leverage Telephony and Data Expertise. The Company has established a
knowledge-base in the development of call processing, voice processing and call
switching applications, as well as LAN, Internet and corporate intranet
software applications and services. The Company believes that its expertise in
these areas enables it to efficiently bring to market innovative software
products and services that unify and exchange information between businesses.
While the Company's product lines all provide computer-telephony functionality,
the Company tailors its products to take advantage of the distinct
telephony-oriented and computer-oriented distribution channels. The Company
intends to leverage its expertise to continue to develop channel-specific
products and to introduce new products that further integrate its telephony and
computer capabilities.

Capitalize on Installed Base. The Company intends to capitalize on its
installed base by offering add-on modules, software upgrades and new products,
many of which provide increased capacity and functionality.

Utilize Capabilities of Multiple Distribution Channels. The Company targets
enterprises primarily through telephony-oriented distributors and
computer-oriented value-added resellers as well as strategic partners and a
major accounts sales force. The Company believes that some enterprises will
evaluate business-to-business solutions from a telephony perspective while
others will focus on data-centric solutions. The use of multiple distribution
channels that target many of the same potential customers increases the
likelihood that the Company's products and services will be sold to a
particular customer. The Company continues to broaden its distribution channels
by expanding its direct sales efforts and by continuing to enter into
distribution agreements with private label OEMs and other strategic partners.

Grow Through Strategic Acquisitions. The Company believes that growth through
strategic acquisitions of complementary technologies, products and distribution
channels offers the potential for significant competitive advantage. The
Company's open-systems technology facilitates the rapid integration of and
linkage to other complementary open-systems technologies. The Company believes
it is therefore able to accelerate introduction of new technologies to the
market through acquisition, and to respond rapidly to industry changes and
opportunities.

Pursue Global Opportunities. The Company believes that the markets for
business-to-business communications solutions outside the United States,
especially in the area of mobile business solutions, will experience
accelerated growth in the next few years. To pursue these opportunities, the
Company intends to continue to localize its products for specific markets and
to actively recruit new resellers, distributors and strategic partners
internationally.

PRODUCTS AND SERVICES

The Company's product lines include telephony-oriented, computer-oriented, and
mobility-based products, which comprise the Company's software products
segment, and outsourced electronic document (e-document) delivery services,
which comprise the Company's services segment. Please see Note 1 to the
Company's Consolidated Financial Statements included elsewhere in this report
for financial information regarding the Company's two segments.

The Company's telephony-oriented product lines serve the messaging markets and
focus on voice and call processing, unified messaging, IVR, speech recognition,
and personal and workgroup call management. The Company's computer-oriented
product lines target the fax server and production fax markets and focus on
high-performance fax processing and unified messaging, as well as Internet,
corporate intranet and phone-based information access. The mobility market adds
a new dimension to the Company's unified communications offering with enhanced
ability for customers to use the Company's products to enhance productivity and
to access information from a wide-variety of devices. E-document delivery
services target the outsourced mass fax and e-mail markets for time-critical
business-to-business communications. These services include high-volume,
instantaneous IP fax and e-mail broadcast and merge offerings, fax reply and
fax-on-demand applications as well as industry-specific services and custom
workflow solutions for unique customer requirements. The following summary
provides an overview of the Company's products in each of its segments.

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ENHANCED ELECTRONIC DOCUMENT DELIVERY PRODUCTS

RIGHTFAX

The RightFax product line provides mid-sized to Fortune 1000 organizations
advanced electronic document delivery solutions. The RightFax product suite
converges network fax, production fax and IP fax under one umbrella to provide
customers highly scalable, reliable, and cost effective e-document delivery.

With the release of the RightFax 8.0 product line, SecureDocs technology has
been added to the product mix to provide customers the same security and
receipt confirmation features for e-mail that are inherent with fax. Customers
can now send faxes via e-mail as digitally encrypted and certified documents.

RightFax products integrate with a variety of e-mail applications that allow
users to manage both e-mail and fax messages directly from their e-mail client.
This integration between RightFax and e-mail packages like Microsoft Exchange
2000 and Lotus Notes helps network administrators to manage users' fax and
e-mail mailboxes from one interface. Additionally, the integration between
RightFax and various e-mail packages holds benefits for mobile workers. A
reliable alternative for managing document communications is required by many
businesses that have many users out of the office. RightFax's e-mail
integration allows mobile users to manage their fax communications by checking
their e-mail accounts while out of the office.

Businesses today have realized that faxing is an integral part of their network
communications strategy. With that realization, there is a need for a solution
that provides unlimited fax capacity for scheduled high-volume deliveries,
fail-safe support for unexpected occurrences such as fax board and phone line
failures and overflow fax service for unplanned projects. When these
situations occur, businesses need to maintain their ability to communicate via
fax. RightFax offers scalable solutions for delivering faxes over IP.

The primary offerings in the RightFax product line include the following:

Network Fax. Features such as Intelligent Least Cost Routing/TM/ and
load-balancing allow organizations to leverage the Internet or Intranet to
share resources with other RightFax servers and minimize the costs associated
with sending documents. Network administrators can centrally manage all
RightFax servers on the network from any standard Web browser using the
RightFax Enterprise Fax Manager (EFM). With the optional Web Client Module,
customers can access and manage their faxes from any Internet-enabled PC in the
world.

Production Fax. RightFax production systems provide high-volume, delivery and
receipt of business critical documents such as purchase orders, invoices, and
sales orders in a variety of formats including fax, e-mail, EDI or delivery
over the Internet. Legacy, mainframe, and host applications can also leverage
the SecureDocs capabilities included with RightFax 8.0 to send these same
documents digitally encrypted or certified for receipt notification. RightFax
production solutions are designed to save companies time and money while
improving accuracy and reliability by eliminating manual processes and the
expense of mailing documents. They are also designed to improve cash flow by
reducing the time necessary to exchange invoices, statements and other
electronic commerce documents with customers, vendors and partners.

The RightFax production environment is designed to tightly integrate with ERP
applications such as SAP, Oracle, and Baan as well as products from other
leading technology partners such as FileNET, Cardiff, and Accelio. RightFax
production fax architecture allows an organization to distribute services such
as forms processing, notification, communication and inbound routing across
multiple servers. This scalability gives organizations the ability to
customize their server environment. RightFax production systems use current
development interfaces like XML, JAVA, and COM to fax-enable a variety of
applications across multiple platforms.

MESSAGING PRODUCTS

CALLXPRESS LINE

The Company's unified messaging product offering, CallXpress, was introduced in
early 1997 and consists of CallXpress and CallXpress Enterprise.

CallXpress Enterprise is a high-capacity, network-enabled unified messaging
system designed specifically for the large multi-site enterprise. CallXpress
Enterprise supports up to 128 ports on a single server - allowing support for
up to 10,000 users. This unified messaging platform comes complete with analog
and digital networking, allowing communication between geographically dispersed
offices. In addition to the unified messaging interface from a desktop PC,
laptop computer, or a telephone, CallXpress Enterprise also provides desktop
call management capabilities for individuals and small workgroups as well as an
interactive voice response application. As an add-on application, Captaris
Speech, the Captaris speech recognition application, provides CallXpress
Enterprise subscribers with access to voice, fax, and e-mail messages via a
speech-driven interface. Furthermore, CallXpress Enterprise provides the option
of unified message integration with both Microsoft Exchange and Lotus Notes
servers.

CallXpress a unified messaging server for small to medium-sized organizations,
is designed to support from 4 to 32 ports. CallXpress provides LAN integration,
close integration with other application servers, and LAN-based system
administration. In addition to unified messaging capabilities, CallXpress
provides call processing and voice messaging capabilities, support for unified
messaging, interactive voice response, RightFax e-document delivery, and
Captaris Speech.

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CallXpress application modules consist of software programs that operate in an
integrated, multi-tasking environment and are not dependent on secondary
hardware processors. Modules may be purchased either at the time of initial
installation or as subsequent add-ons. CallXpress software modules are divided
into three application categories: advanced messaging, unified messaging, and
call management. Additional modules include:

. Networking -- functionality that allows a company with multiple
locations to link its offices together, thereby allowing subscribers at
each location to send and receive voice and fax messages to and from any
other office in the network using the Internet or corporate intranet.
. Interactive Voice Response - Automated Agent is an interactive voice
response module that enables complete application solutions to be
designed for specific business functions such as catalog ordering and
college registration. Automated Agent can be connected to the corporate
database through a variety of host computer and LAN-based interfaces.

The Captaris Speech for Microsoft Exchange Server is a software and hardware
platform that supports the deployment of applications using a combination of
speech recognition, text-to-speech, and data access connectors. Captaris Speech
provides access to voice, fax and e-mail messages via a speech-driven
interface, as well as access to their Outlook calendar, and Contacts database.
The Captaris Speech for Microsoft Exchange application contains call handling
capabilities including a Follow Me feature for external users, the ability to
create multi-party conference calls and the ability to take fax and voice
messages for the users.

In addition to the CallXpress product line, the Company offers a more
entry-level call processing and messaging product branded as PhoneXpress
Professional. PhoneXpress Professional is a call processing, voice messaging and
desktop messaging solution for small businesses, scaling from 4 to 12 ports.
PhoneXpress Professional offers the voice messaging and call routing
capabilities of CallXpress, plus the desktop messaging capabilities for which
Captaris solutions are known. PhoneXpress Professional allows for access to
voice messages from the Telephone User Interface and access to voice and e-mail
messages from the Graphical User Interface.

MOBILE BUSINESS SOLUTIONS PRODUCTS

INFINITE MOBILE DELIVERY

Captaris acquired Infinite Technologies in January of 2001 and launched the
Infinite Mobile Delivery products to the marketplace in May of 2001. The
Infinite Mobile Delivery (IMD) family of mobile wireless products provides a
complete solution for secure and reliable wireless access to corporate
information and resources. Users can access and manage messages, data and
documents stored on their corporate network using wireless communications
devices. By extending the computer desktop out to internet-enabled mobile
phones and wireless personal digital assistants (PDAs), mobile workers can
access critical business information, no matter where they are located.

Infinite Mobile Delivery is comprised of software server applications that are
installed and managed by the customer and located behind the corporate firewall
for complete security and control. The Company has employed industry standard
technology to support the widest range of devices, allowing customers to take
advantage of existing devices and maximize their wireless hardware investments.

The Infinite Mobile Delivery Server tightly integrates with a variety of
enterprise applications such as e-mail, contacts, schedules, and company
databases.

Key modules associated with the Company's mobility offering include:

Infinite Connector for Microsoft Exchange. An integrated application that
extends the reach of Microsoft Exchange e-mail and Personal Information
Management (PIM) to mobile users. Users can access and manage e-mail, along
with personal calendars, contacts, task lists and employee directories, from
wireless devices. Supports a wide range of options including advanced
searching, accepting and declining meeting requests, updating Outlook contact
information, employee look-up options and auto-dial features from the wireless
device.

Infinite Enterprise Mail Connector. A complete wireless e-mail messaging
application for providing mobile workers access to standard Internet-based
e-mail applications, including any SMTP, IMAP or POP3 mail system. Users can
access and manage e-mail from their mobile phone or wireless PDA.

In addition to the wireless e-mail messaging capabilities, the Company has
incorporated advanced messaging features based on its document delivery
expertise. From their wireless device, users can route e-mail attachments and
documents to any local fax machine from IMD, providing a way to review lengthy
documents and attachments.

Infinite Voice Connector. The Infinite Voice Connector unifies the mobile
worker's e-mail Inbox with the voice capabilities of their mobile device,
allowing universal access to all message types. With the click of a button,
users can listen to, forward and respond to e-mail and voice mail messages.
Additionally, the Infinite Voice Connector will "read" e-mail messages to the
user via the built-in text-to-speech conversion engine.

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Infinite Open Data Connector. The Infinite Open Data Connector provides
wireless access to critical business information and enterprise applications,
and integrates with a variety of databases. Enterprises can provide highly
mobile associates such as executive staff, mobile sales force and field service
agents with the information they need, when they need it most. The Infinite
Open Data Connector provides extensive customization capabilities for tailoring
the product to the needs of the organization.

Infinite WAP Gateway. A highly scalable product designed to meet the needs of
mobile operators as well as certain enterprise markets. WAP Gateways are an
essential component in WAP communications process and a necessity for operators
providing WAP services to customers. The Infinite WAP Gateway has been the
product choice for many of the leading mobile operators throughout the world,
and a proven solution in the marketplace. In addition, Infinite WAP Gateways
have been purchased by many financial services companies interested in managing
their wireless communications flow from end-to-end, by deploying the WAP
Gateway behind their own corporate firewall.

OUTSOURCE E-DOCUMENT DELIVERY SERVICES

MEDIALINQ

PERMISSION E-MAIL DELIVERY
Permission E-mail, introduced in June of 2001, provides high-volume delivery of
personalized e-mail messages in both plain text and HTML formats. Permission
E-mail, or opt-in e-mail, allows recipients to confirm interest in receiving
e-mail messages from a sender, enabling MediaLinq customers to strengthen
relationships with customers and prospects through more personalized, targeted
and responsible marketing methods. Permission E-mail is accessed through the
WebLinq interface, letting customers create, deliver and measure their
Permission E-mail campaigns using only a Web browser. MediaLinq Permission
E-mail features include subscribe/unsubscribe, double subscribe/unsubscribe,
click-through tracking, bounce-back handling and on-line reporting.

DOCUMENTBROADCAST FAX AND E-MAIL DELIVERY
MediaLinq's fax and e-mail DocumentBroadcast services provide high-volume,
simultaneous distribution of business documents, allowing companies to
communicate with customers, prospects, members, vendors and employees. For both
fax and e-mail, users establish a distribution list of their recipients and
send their documents to this list, from a standard Web browser using WebLinq,
from a Windows-based PC using MediaLinqClient software, or by contacting
MediaLinq's Assisted Services group. Customers can also launch broadcasts from
a fax machine using the Direct Access interactive voice response system (IVR).
Additional access methods include custom integration into a customer's existing
applications using the MediaLinq API and the IP Plus Connector through the
RightFax 7.2 server. DocumentBroadcast provides automatic retries and resends
of documents, and routinely flags incorrect fax numbers or e-mail addresses,
which are then compiled and delivered to the sender. All successful and
unsuccessful deliveries are tracked by broadcast delivery reports and sent to
the customer via fax or e-mail upon completion of the broadcast.

Documents are distributed over MediaLinq's advanced IP-based network, which
delivers over one million business-critical documents each business day. With
over 6,000 ports, this IP network supports high-speed, high-volume delivery
with full redundancy to ensure non-stop business continuity.

DOCUMENTMERGE
DocumentMerge delivers large numbers of personalized documents by fax or
e-mail, providing targeted communications for greater impact. Using either
WebLinq or MediaLinqClient software, documents are customized with information
such as name, number, company, and region - any information contained in a
sender's database.

DOCUMENTREPLY
DocumentReply fully automates the receipt and collection of fax responses.
Combined with MediaLinq's outbound fax broadcast or merge services,
DocumentReply provides a total end-to-end "send and reply" solution. Customers
use this service to distribute and collect documents that require a response,
such as survey and conference registration forms, removing the collection
burden from their on-premise fax system. A toll-free business-reply fax number
is provided for both document storage and for faxing responses. Responses are
collected in a secure mailbox attached to the number and are forwarded
regularly to the customer via e-mail, fax, or postal mail.

DOCUMENTONREQUEST
Using DocumentOnRequest services, customers store frequently requested
documents on MediaLinq's server for automated retrieval via fax. Callers can
access documents 24 hours a day, seven days a week using dedicated toll-free
numbers for domestic callers or dedicated local numbers for international
callers who cannot access U.S. toll-free lines. Custom voice prompts guide the
callers through document selection. A personal identification number (PIN) can
be assigned for confidential documents. In addition, MediaLinq allows customers
to automatically and simultaneously broadcast and store documents for retrieval
in one simple step.

INDUSTRYEXPRESS SOLUTIONS
For specific vertical markets, MediaLinq has created targeted solutions to
simplify the e-document distribution process and to provide greater value for
industry-focused customers.

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MortgageExpress is a full-featured service for mortgage bankers and lenders
that automates the complex rate sheet set-up and distribution process.
Passwords provide selected access to regional or custom-tailored pricing
scenarios. In addition, MortgageExpress customers are supported by a
mortgage-industry account and customer support team, which is focused on and
understands the needs of the mortgage industry.

TravelExpress is a specially designed database that allows precision targeted
marketing of promotions and travel industry news to selected travel agencies.
TravelExpress consists of over 35,000 U.S. listings that can be selected on
over 50 different criteria to identify specific types of travel agencies (e.g.,
destination specialty, annual sales volume, business or leisure focus).

MEDIALINQCLIENT SOFTWARE
MediaLinqClient software gives customers desktop access to the full range of
MediaLinq services. Compatible with Microsoft(r) Windows 95, 98, NT and 2000,
MediaLinqClient provides fast, reliable Internet or modem connections to launch
fax and e-mail broadcasts quickly and securely. The software lets customers
import and manage broadcast lists, track the status of broadcasts, and "live
link" to external databases for automatic updates. Customers can also schedule
broadcasts for future delivery or to take advantage of off-peak delivery rates.

WEBLINQ
Launched in 1999, WebLinq allows businesses to send fax and e-mail broadcasts,
manage lists and documents and track broadcasts from any computing platform
with a standard Web browser. WebLinq requires no software installation or
maintenance and incorporates Secure Socket Layer (SSL) encryption to ensure
secure transactions. Version 5.0, released in June of 2001, includes new
Permission E-mail capabilities, advanced list and document management tools
along with support for mixed broadcasts, which combine both e-mail and fax
delivery in a single broadcast.

DISTRIBUTION

The Company sells its products primarily through an indirect channel of
resellers and distributors, as well as through direct sales, OEM and private
label agreements. The Company believes that some enterprises will evaluate
computer-telephony solutions from a telephony perspective while others will be
more data-focused. The use of multiple distribution channels that access many
of the same potential customers increases the likelihood that the Company's
products will be sold to a particular customer. The Company has built a large
messaging and electronic document delivery distribution channel in the United
States and is developing its international distribution channels. No single
customer represented 10% or more of the Company's net sales during 1999, 2000
or 2001.

The Company's services segment, comprised of its MediaLinq Services Group
located in San Francisco, California, offers its e-document delivery services
primarily through direct distribution.

Domestic Distribution

In the United States, the Company's products sales force sells most of the
Company's messaging and electronic document delivery products through an
indirect channel of wholesale distributors, value-added resellers, independent
software vendors, and professional services companies specializing in custom
systems development. These resellers are small to medium-sized
regionally-focused organizations. In addition, the Company markets its products
directly to end-user customers through trade shows and journal advertisements.
As of December 31, 2001, the products sales force consisted of 107 employees.

Resellers are required to attend Company-sponsored training sessions on system
usage, installation, maintenance and customer support. Advanced training is
also available from the Company on an ongoing basis. All resellers are subject
to agreements with the Company covering matters such as payment terms,
protection of proprietary rights and nonexclusivity of sales territories, but
these agreements generally do not restrict the dealer's ability to carry
competitive products.

International Distribution

The Company believes that over the next few years the market for both
telephony-oriented and computer-oriented products will grow faster
internationally than in the United States. To address this opportunity, the
Company continues to develop broad coverage of international markets through a
variety of dealer, distributor, and strategic relationships. To date, the
majority of the Company's international sales have been in English-speaking
countries: Canada, Australia, the United Kingdom, South Africa and New Zealand.
The Company is actively recruiting new resellers and distributors in
international markets. The Company has sales offices in the United Kingdom,
Germany, Hong Kong, Australia and Dubai. Although the Company's sales to date
have generally been denominated in U.S. dollars, the Company expects that in
the future an increasing portion of its international sales will be made in
local currencies.

OEM/Strategic Accounts

To broaden its access to certain markets, the Company has entered into
distribution and private label/OEM strategic distribution agreements with
Ericsson, NEC and Fujitsu Business Communications Systems Inc. to sell private
label versions of the Company's CallXpress and PhoneXpress products. The
Company expects to pursue additional OEM and private label agreements in the
future. As of December 31, 2001 the Company

7



had nine employees focused on OEM and strategic accounts. The Company currently
has agreements with Symantec, Xerox, IBM's Lotus Development Corporation and
Sphere Communications. In January 2002, the Company entered into an original
equipment manufacturing (OEM) agreement with Cisco Systems, Inc. Pursuant to
this agreement, the Company granted Cisco an exclusive third-party license to
certain enabling technology that is designed to enhance an enterprise
customer's ability to migrate from legacy messaging systems to Cisco's open,
Internet Protocol (IP)-based messaging architecture. The enabling software
developed by the Company allows the exchange of Cisco Unity voice and fax
messages in a diverse, multi-vendor environment.

PRODUCT SUPPORT

The Company's resellers and distributors are primarily responsible for
supporting end-users of the Company's products. The Company provides
telephone-based technical support to its resellers and distributors. The
Company also offers technical training for both telephony-oriented and
computer-oriented products to its resellers. The majority of product support is
provided by the Company within three months of product shipment, and the
estimated cost of such support is recognized as product revenues are recorded.
The Company generally charges its customers separately for post-sale updates
and upgrades.

The Company's services segment delivers customer support directly to end users
through a call center and web-based self service.

PRODUCT DEVELOPMENT

The Company has established a knowledge base in the development of call
processing, voice processing and call switching applications and services, as
well as in the development of LAN and Internet software applications and
services. The Company believes that its expertise in these areas enables it to
efficiently bring to market innovative software products that unify and
exchange information on and between the telephone and computer.

The Company maintains four product development centers: messaging products are
developed in Kirkland, Washington; enhanced electronic document delivery
products in Tucson, Arizona and Portland, Oregon; e-document delivery services
in San Francisco, California; and with the acquisition of Infinite Technologies
a fifth location in Owings Mills, Maryland was added in January 2001. In
total, the Company employed, as of December 31, 2001, 186 engineers,
technicians and quality assurance specialists in its development centers. While
development efforts in the past have been separate, the convergence of
technologies is allowing the Company to collaborate and leverage development
efforts among these groups. The Company expects these cross-development efforts
to continue in the future.

The Company internally develops its core technology, but believes that it is
more cost-effective to license from third parties certain components of its
products, such as database software, screen viewers, voice and fax cards and
network connectors. Whenever practical, the Company will license and integrate
such technology into its product offerings in order to decrease the cost of
development and shorten the time to market. In addition, the Company also
believes that the acquisition of new technology and new product offerings is
consistent with its strategic initiatives and will continue to pursue such
opportunities as they become available.

The Company believes that, for its product offerings to continue to achieve
acceptance, it will be necessary to continue to develop enhanced versions of
its computer-telephony applications. The Company expects to continue to expend
significant research and development efforts in developing new technology.

Additionally, with international markets expected to grow at a faster rate than
the North American market over the next several years, the Company intends to
continue to develop versions of its products that have been localized for
foreign markets. Localization includes converting client screens,
documentation, and voice-prompt sets into foreign languages. The Company
expects to continue to expend research and development resources to develop
localized versions of its products.

PROPRIETARY RIGHTS

Captaris relies on a combination of patents, copyrights, trademarks and trade
secret laws, nondisclosure and other agreements, and technical measures to
protect its proprietary technology. The Company has received a U.S. patent in
the area of unified messaging and, in 2000, purchased five U.S. patents and two
pending U.S. patent applications in the area of facsimile technology. The
issued patents will expire between 2014 and 2017. There can be no assurance
that the Company's efforts to protect its proprietary rights will be
successful. In particular, there can be no assurance that the Company's
current or future patent applications will be granted or that its current or
future issued patents will not be challenged, invalidated or circumvented, or
that the rights granted under any such patents will provide competitive
advantages to the Company.

Captaris has periodically received letters from third parties asserting patent
rights. Following analysis, the Company generally has not believed it
necessary to license any of the patent rights referred to in such letters. In
those cases in which the Company has determined a license of patent rights was
necessary, it has entered into a license agreement. The Company believes that
any necessary licenses or other rights under patents for products or features
could be obtained on conditions that would not have a material adverse effect
on its financial condition, although there can be no assurance in this regard.

8



The Company licenses certain portions of its technology from third parties
under written agreements, some of which contain provisions for ongoing royalty
payments. As of December 31, 2001, the Company had license agreements with
Octel Corporation (now Avaya, Inc.), Syntellect Inc., Intelligent Environments,
Inc., International Business Machines Corporation and Metasoft Systems, Inc.

On November 30, 2001, AudioFAX IP LLC filed a lawsuit against the Company in
the United States District Court for the Northern District of Georgia claiming
ownership of three United States patents and asserting that the Company is
infringing these patents as a result of the Company's sale of certain enhanced
facsimile products. The suit requests unspecified damages, treble damages due
to willful infringement, and preliminary and permanent injunctive relief. On
January 17, 2002, Captaris filed an answer denying liability, and a
counterclaim seeking a declaratory judgment that the patents are invalid and,
in any event, not infringed by the Company. However, the outcome of this
litigation cannot be predicted at this time. An adverse result could have a
material adverse affect on our financial condition and results of operations.

COMPETITION

The unified communications and mobility markets are quickly evolving, highly
competitive and subject to rapid technological change. Moreover, the Company
expects to face increasing competitive pressures from both current and future
competitors in the markets its serves. The principal competitive factors
applicable to the Company's products and services include:

. product features;
. price;
. customer service and technical support;
. relationships with distributors, strategic partners, value-added
resellers and systems integrators;
. an installed based of similar or related products;
. the ability to integrate various products into a customer's existing
network;
. the modular, integrated nature of the Company's products; and
. the ability to be among the first to introduce new products.

The Company's competitive position with respect to these factors varies
depending on the market. With respect to the Company's messaging and enhanced
electronic document delivery products, and e-document delivery services, the
Company believes that it competes favorably in its target markets. With
respect to the mobility market, this market is relatively new and the Company's
experience in this area is less than with its other products and services.
While the Company believes that its mobile products are feature-rich and
compare favorably against other entrants in the mobility market, the newness of
this market creates an increased level of uncertainty with respect to the
Company's competitive position.

Because the Company offers a wide range of products and services for several
types of enterprises, it has a broad range of competitors. Many of the
Company's competitors are substantially larger than the Company and have
significantly greater financial, sales, marketing, distribution, technical,
manufacturing and other resources.

The Company's principal competitors in the telephony-oriented market for voice
messaging and unified messaging systems are Avaya, Inc., Cisco Systems, Inc,
Nortel Networks Corporation, and Siemens Business Communication Systems, Inc.

In the market for LAN-based facsimile systems, the Company's principal
competitors are Omtool, Ltd., Optus Software, Inc., Esker S.A. and Computer
Associates International, Inc. The Company's fax server products also compete
with vendors offering a range of alternative facsimile solutions, including
operating systems containing facsimile and document transmission features,
low-end fax modem products, desktop fax software, single-platform facsimile
software products and customized proprietary software solutions. In the market
for production facsimile systems, the Company's principal competitors are
Biscom, Inc., Esker S.A. and Topcall International AG.

The competitors of mobility products include iAnywhere, Openwave Systems, Inc.,
Aether Systems, Inc., Infowave, Brience and Vaultus.

In the e-document delivery services market, the Company's services segment,
principal competitors are the Xpedite division of PTEK Holdings, Cable and
Wireless, telecommunications companies who provide fax services and other
regionally-based specialty providers.

MANUFACTURING

The Company's production operations consist primarily of diskette duplication,
documentation fulfillment, final assembly and quality control testing of
materials, subassemblies and systems. Some limited hardware fabrication is
performed by third parties for the Company on certain telephone switch
integration modules, for which the Company has designed a proprietary device to
emulate a particular manufacturer's telephone station set.

The Company's products incorporate a number of commercially available
application cards, fax cards, voice cards and circuit boards that enable
integration with certain telephone switches. The Company currently purchases
voice cards from the Dialogic division of Intel and Mitel Corp. The Company
purchases fax cards from Brooktrout, Natural Microsystems and the Dialogic
division of Intel. The Company is dependent upon

9



these third-party manufacturers for voice and fax cards. If these manufacturers
terminate their relationships with us or are unable to fill orders on a timely
basis, the Company may be unable to deliver its products to meet customers'
orders, which could delay or decrease the Company's revenue or otherwise have
an adverse impact on the Company's operations.

EMPLOYEES

As of December 31, 2001, the Company had 515 full-time employees, including 92
in administration, 22 in manufacturing, 105 in engineering and product
development, and 296 in sales, marketing and technical support. The Company's
employees enter into agreements containing confidentiality restrictions. The
Company has never had a work stoppage and no employees are represented by a
labor organization. The Company considers its employee relations to be good.

On January 10, 2002, the Company announced a reduction in force across all
groups of the Company, which resulted in a reduction of about 90 employees or
18% of its workforce.

ITEM 2. PROPERTIES

The Company's products group administrative, engineering, manufacturing and
marketing operations are located in offices in Kirkland, Washington, Tucson,
Arizona, Portland, Oregon and Owings Mills, Maryland. The Kirkland location,
which includes the Company's corporate headquarters, consists of approximately
70,000 square feet of space, under a lease that expires in January 2003. The
Company's other product locations are located in approximately 34,400 square
feet of leased space in Tucson, Arizona, approximately 19,500 square feet of
leased space in Portland, Oregon and 8,850 square feet of leased space in
Owings Mills, Maryland . The Company's MediaLinq Services headquarters are
located in approximately 15,300 square feet of leased space in San Francisco,
California.

The Company believes that these facilities are adequate to meet its current
needs and that suitable additional or alternative space will be available, as
needed, in the future on commercially reasonable terms. As a result of the
reduction in force executed on January 10, 2002, the Company believes it has
approximately 14,400 square feet of excess leased space at its Tucson, Arizona
location and approximately 6,000 square feet of excess leased space at its
Owings Mills, Maryland location.

ITEM 3. LEGAL PROCEEDINGS

The Company, the other individually named defendants and the plaintiffs
stipulated to the dismissal of an appeal of the securities class-action lawsuit
described in the Company's quarterly reports on Form 10-Q for the quarters
ended March 31, June 30, September 30, 2001. The stipulation followed a
dismissal with prejudice by the trial court and the filing of a notice of
appeal by the plaintiffs. On November 21, 2001, the Ninth Circuit Court of
Appeals entered an order granting the dismissal. No defendant or insurer is
paying any amounts in connection with the dismissal.

On November 30, 2001, AudioFAX IP LLC filed a lawsuit against the Company in
the United States District Court for the Northern District of Georgia claiming
ownership of three United States patents and asserting that the Company is
infringing these patents as a result of the Company's sale of certain enhanced
facsimile products. The suit requests unspecified damages, treble damages due
to willful infringement, and preliminary and permanent injunctive relief. On
January 17, 2002, Captaris filed an answer denying liability, and a
counterclaim seeking a declaratory judgment that the patents are invalid and,
in any event, not infringed by the Company. However, the outcome of this
litigation cannot be predicted at this time. An adverse result could have a
material adverse effect on our financial condition and results of operations.

ITEM 4. SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS
There were no matters submitted to a vote of security holders during the fourth
quarter of 2001.

10



PART II

ITEM 5. MARKET FOR REGISTRANT'S COMMON EQUITY AND RELATED SHAREHOLDER MATTERS

The information required by this Item is incorporated by reference to
information contained in Note 9 to the Consolidated Financial Statements:
Quarterly Financial Data and Market Information (unaudited).

ITEM 6. SELECTED CONSOLIDATED FINANCIAL DATA



SELECTED CONSOLIDATED FINANCIAL DATA
Year Ended December 31,
-----------------------
1997 1998 1999 2000 2001
-------- -------- -------- ------- -------
(in thousands, except per share data)

Consolidated Statement of Income Data:
Net sales.................................................... $76,971 $102,977 $130,224 $100,537 $ 91,938
Cost of sales................................................ 29,233 37,282 44,958 33,407 34,648
------- ------- ------- ------- --------
Gross profit................................................. 47,738 65,695 85,266 67,130 57,290
------- ------- ------- ------- --------
Operating expenses:
Research and development.................................. 7,988 9,474 10,311 10,223 13,878
Selling, general and administrative....................... 26,040 35,035 44,282 46,768 60,367
Non-recurring charges/(1)/................................ 11,025 287 3,255 - 2,942
Stock Compensation expense................................ - - - - 1,399
------- ------- ------- ------- --------
Total operating expenses.................................. 45,053 44,796 57,848 56,991 78,586
------- ------- ------- ------- --------
Operating income(loss)....................................... 2,685 20,899 27,418 10,139 (21,296)
Other income, net /(4)/...................................... 1,104 1,258 1,993 5,643 3,347
------- ------- ------- ------- --------
Income (loss) before income tax expense (benefit)............ 3,789 22,157 29,411 15,782 (17,949)
Income tax expense (benefit)................................. 1,470 8,078 11,556 5,086 (5,945)
------- ------- ------- ------- --------
Net income (loss)............................................ $ 2,319 $ 14,079 $ 17,855 $ 10,696 $(12,004)
======= ======= ======= ======= ========
Diluted earnings (loss) per common share/(2)/................ $ 0.08 $ 0.47 $ 0.56 $ 0.33 $ (0.37)
Net income (loss) excluding nonrecurring items/(3)/
and stock compensation expense............................. $ 9,375 $ 14,262 $ 20,798 $ 9,539 $ (9,109)
Diluted earnings (loss) per common share excluding nonrecurring
Items/(2)//(3)/............................................. $ 0.33 $ 0.48 $ 0.65 $ 0.30 $ (0.28)
Weighted average common and common equivalent shares
outstanding/(2)/............................................ 28,820 30,016 31,856 32,297 32,039




December 31,
------------
1997 1998 1999 2000 2001
-------- -------- -------- -------- --------
(in thousands)

Consolidated Balance Sheet Data:
Cash, cash equivalents and short-term investments............ $25,432 $42,691 $ 75,018 $ 88,423 $ 77,172
Working capital............................................. $31,743 $54,249 $ 86,225 $ 98,317 $ 82,120
Total assets................................................ $62,686 $85,648 $121,709 $130,244 $135,360
Long-term debt, less current portion........................ $ 492 $ -- $ -- $ -- $ 882
Total shareholders' equity.................................. $48,371 $71,086 $102,205 $113,001 $110,236



- ----------------------------------
/(1)/ Reflects nonrecurring charges of $2,388,000 of merger-related costs
incurred in the merger with MediaTel in April 1999, $867,000 of costs
incurred in the fourth quarter 1999 consolidation of our RightFax and
CommercePath divisions into the new Document Exchange Software Group and
$1,042,000 in the first quarter of 2001 related to the consolidation of
the Tucson and Kirkland operations. The 1998 non-recurring charges of
$287,000 are related to the withdrawal of the follow-on stock offering in
February 1998 as well as $3,898,000, $7,127,000 and $1,900,000 for the
write-off of purchased, in-process research and development associated
with the acquisition of Telcom Technologies in January 1997, CommercePath
in October 1997 and Infinite Technologies in January 2001, respectively.
/(2)/ Computed on the basis described in Note 1 to the Consolidated Financial
Statements.
/(3)/ Excludes the after-tax effect of the nonrecurring charges in 1997, 1998,
1999 and 2001 referred to above.
/(4)/ In the first quarter 2000 a non-recurring gain of $1,784,000 was realized
from the sale of marketable securities held for investment.

11



ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS
OF OPERATIONS

The discussion in this report contains forward-looking statements that involve
risks and uncertainties. Captaris' actual results could differ materially from
those discussed below. Factors that could cause or contribute to such
differences include, but are not limited to, those identified below, and those
discussed in the section titled "Additional Factors that May Affect Our
Business, Future Operating Results and Financial Condition," included elsewhere
in this report. When used in this document, the words "believes," "expects,"
"anticipates," "intends," "plans" and similar expressions are intended to
identify certain of these forward-looking statements. However, these words are
not the exclusive means of identifying such statements. In addition, any
statements that refer to expectations, projections or other characterizations
of future events or circumstances are forward-looking statements.

Overview

The Company is a leading provider of unified communications and mobile business
solutions for small, medium and large-sized enterprises, which the Company
considers to be primarily enterprises with 250-5,000 employees. The Company
provides flexible, cost-effective products for unified communications and
mobile business solutions. These products, which comprise the Company's
software products segment, address the unified messaging, voice messaging, fax
server, production fax, document delivery, and mobile wireless markets and are
distributed primarily through independent distributors and value-added
resellers. The Company's products run on off-the-shelf hardware, support
Windows NT and Windows 2000, and interface with a wide variety of telephony and
computer equipment. The company also offers an e-document delivery service,
including both broadcast fax and permission-based e-mail. This service, which
comprises the Company's services segment, is offered to customers primarily
through a direct sales force.

The Company's product lines include both unified communications products, and
outsourced electronic document (e-document) delivery services. The Company's
telephony-oriented product lines serve the messaging markets and focus on voice
and call processing, unified messaging, and personal and workgroup call
management. The Company's computer-oriented product lines target the fax server
and production fax markets and focus on high-performance fax processing and
unified messaging, as well as Internet, corporate intranet and phone-based
information access. E-document delivery services target the outsource mass fax
and e-mail markets for time-critical business-to-business (B2B) communications.
These services include high-volume, instantaneous IP fax and e-mail broadcast
and merge offerings, fax reply and fax-on-demand applications as well as
industry-specific services and custom workflow solutions for unique customer
requirements.

The Company sells its products primarily through an indirect channel of
resellers and distributors, as well as through direct sales, OEM and private
label agreements. The Company's telephony-oriented products include:
CallXpress, and CallXpress Enterprise, a multi-application, high capacity
unified messaging platform and PhoneXpress, a full-featured advanced messaging
system for small to medium-sized enterprises. The Company's data oriented
enhanced fax products include RightFax and RightFax Enterprise, the Company's
LAN-based fax server lines for Windows NT / Windows 2000, and the RightFax
Production System, a high-volume production-oriented server that enables fax
and other forms of electronic transmission for electronic commerce
applications. The Company's e-document delivery services, branded under the
name MediaLinq, offer high-volume, simultaneous delivery of fax and e-mail
documents via the Web, from desktop software or a fax machine.

Since January 1996, the Company has made four strategic acquisitions, three of
which were accounted for as purchases and one which was accounted for as a
pooling of interests. The Company acquired RightFax, a developer of LAN-based
fax server software, in January 1996. In January 1997, the Company acquired
selected assets and liabilities of Telcom Technologies, a developer of NT-based
open-architecture Automated Call Distribution (ACD) systems. In October 1997,
the Company acquired CommercePath, a developer of high-volume
production-oriented fax servers. In April, 1999 the Company merged with
MediaTel Corporation, a provider of e-document delivery services, in a
transaction which was accounted for as a pooling of interests. On January 3,
2001 the Company acquired Infinite Technologies, a privately held global
supplier of wireless applications and wireless infrastructure solutions. In
connection with the RightFax, Telcom Technologies, CommercePath and Infinite
Technologies acquisitions, the Company recorded nonrecurring charges of $4.1
million, $3.9 million, $7.1 million and $1.9 million, respectively, in January
1996, January 1997, October 1997 and January 2001 for the write-off of
purchased, in-process research and development, and recorded additional amounts
of goodwill that are being amortized over future years. See "--Liquidity and
Capital Resources" and Note 8 to the Consolidated Financial Statements.

On March 15, 2001, the Company announced a new business strategy based on the
Mobile Business Solutions market. In conjunction with this announcement the
Company announced the consolidation of its two primary product groups, the
Computer Telephony Software Group and the Document Exchange Software Group,
resulting in a 14% reduction of its workforce and a one-time charge of
approximately $1.0 million. The launching of this new strategy resulted in an
increase in operating expenses in 2001 over levels historically seen by the
Company. The Company anticipates that the process of investing in the Mobile
Business Solutions market will result in operating expenses that will continue
at the levels experienced in 2001.

12



Consolidated Results of Operations

The following table sets forth, for the periods indicated, the percentage of
net sales represented by certain items in the Company's consolidated statements
of income.



Year Ended December 31,
-----------------------
1999 2000 2001
---------- ---------- ----------

Net sales......................................................... 100.0% 100.0% 100.0%
Cost of sales............................... ..................... 34.5 33.2 37.7
----- ----- -----
Gross profit...................................................... 65.5 66.8 62.3
Operating expenses:
Research and development..................................... 7.9 10.2 15.1
Selling, general and administrative.......................... 34.0 46.5 65.6
Non-recurring charges........................................ 2.5 - 3.2
Stock compensation expense................................... - - 1.5
----- ----- -----
Total operating expenses..................................... 44.4 56.7 85.4
Operating income (loss)........................................... 21.1 10.1 (23.1)
Other income, net................................................. 1.5 5.6 3.6
----- ----- -----
Income before income tax expense (benefit) ....................... 22.6 15.7 (19.5)
Income tax expense (benefit)...................................... 8.9 5.0 (6.5)
----- ----- -----
Net income (loss)................................................. 13.7% 10.7% (13.0)%
===== ===== =====


Net Sales

The Company derives net sales primarily from initial sales of software kits and
licenses and fully integrated systems, e-document delivery services as well as
follow-on sales of add-on software modules and product upgrades. Sales to
resellers and distributors are recognized when the products are shipped. The
sales mix among the Company's product categories and between software kits and
fully integrated systems affects both net sales and gross margin. Because of
their hardware components, fully integrated systems generate higher revenue per
unit and lower margins than comparable software kits. Advanced CTI application
systems generally are sold at a higher unit price and with a higher gross
margin than basic messaging systems due to the additional software modules
purchased and the higher mix of software kits and software licenses as compared
to fully integrated systems.

Years ended December 31, 2001 and 2000. Net sales decreased 8.6% from $101
million in 2000 to $92 million in 2001. The Company believes that the continued
tightening of information technology spending and continued softness in the
telephone equipment marketplace was the primary contributor to this decline in
sales. Software product sales decreased 8.5% over 2000 and represented 75.2% of
net sales. E-document delivery services decreased 8.7% during 2001 and
represented 24.8% of net sales. International sales decreased 2.8% in 2001, and
represented 20% of net sales.

Years ended December 31, 2000 and 1999. Net sales decreased 22% from $130
million in 1999 to $101 million in 2000. All product lines experienced a
decrease in sales resulting in part from an industry-wide sales decline.
Software product sales decreased 26.5% over 1999 and represented 75.2% of net
sales. E-document delivery services decreased 8.8% during 2000 and represented
24.8% of net sales. International sales decreased 21% in 2000, and represented
18% of net sales.

In January 2002, the Company entered into an original equipment manufacturing
(OEM) agreement with Cisco Systems, Inc. With this agreement the Company has
granted Cisco an exclusive third-party license to certain enabling technology
that is designed to enhance an enterprise customer's ability to migrate from
legacy messaging systems to Cisco's open, Internet Protocol (IP)-based
messaging architecture. Assuming the parties fully perform their obligations
under the contract and payments are made as scheduled through mid-2005, in
accordance with applicable software revenue recognition rules, the Company
expects to recognize revenue of approximately $300,000 in 2002 and $2 million
in 2003, with the remainder of the revenue associated with the quarterly
payments recognized in 2004 and 2005. See Footnote 10 to the Financial
Statements.

Gross Profit

Years ended December 31, 2001 and 2000. Gross profit as a percentage of net
sales decreased to 62.3% in 2001 compared to 66.8% in 2000, reflecting the
fixed portion of production costs on lower sales volumes and the impact of
technology changes on our inventory.

Years ended December 31, 2000 and 1999. Gross profit as a percentage of net
sales increased to 66.8% in 2000 compared to 65.5% in 1999, evidencing the
continuing shift to higher margin products in the software products area.

13



Research and Development

Years ended December 31, 2001 and 2000. Research and development expenses in
2001 increased 35.8% to $13.9 million from $10.2 million in 2000 reflecting the
Company's investment in new product offerings, including Infinite Mobile
Delivery and new versions of CallXpress and RightFax, all of which were
released in 2001. As a percentage of net sales, research and development
expenses represented 15.1% of sales in 2001, as compared to 10.2% in 2000. The
Company anticipates research and development spending to remain at
approximately the same level in 2002 as in 2001.

Years ended December 31, 2000 and 1999. Research and development expenses in
2000 decreased 0.9% to $10.2 million from $10.3 million in 1999 reflecting
stable headcount for both years. As a percentage of net sales, research and
development expenses represented 10.1% of sales in 2000, as compared to 7.9% in
1999.

Selling, General and Administrative

Years ended December 31, 2001 and 2000. Selling, general and administrative
expenses increased 29% to $60.4 million in 2001 from $46.8 million in 2000, due
in part to the marketing expenditures related to our corporate branding
initiative coinciding with the Company's name change to Captaris, added
headcount resulting from our acquisition of Infinite Technologies and increased
international expansion. Amortization of goodwill relating to acquisitions in
the amounts of $2.5 million and $1.3 million was included in selling, general
and administrative expenses in 2001 and 2000, respectively. Selling, general
and administrative expenses represented 65.6% of net sales in 2001, as compared
to 46.5% in 2000. The Company anticipates selling, general and administrative
spending to remain relatively constant in 2002.

Years ended December 31, 2000 and 1999. Selling, general and administrative
expenses increased 5.6% to $46.8 million in 2000 from $44.3 million in 1999,
due to our continuing development of our enterprise and international sales
channels across our software product line. Amortization of goodwill relating to
acquisitions in the amount of $1.3 million was included in selling, general and
administrative expenses in both 2000 and 1999. Selling, general and
administrative expenses represented 46.5% of net sales in 2000, as compared to
34% in 1999.

Non-recurring Charges

In the first quarter of 2001, the Company recorded a non-recurring charge of
$1.9 million for acquired in-process research and development related to the
acquisition of Infinite Technologies in January. Also during the first quarter
of 2001, the Company recorded non-recurring charges of $1.0 million related
primarily to the consolidation of the Tucson and Kirkland operations.

In the fourth quarter of 1999 the Company consolidated its RightFax and
CommercePath divisions into the Document Exchange Software group. As a result
of this consolidation the Company incurred expenses of $867,000 during the
quarter of which $460,000 was a non-cash charge related to stock compensation.
On April 14, 1999 the Company merged with MediaTel Corporation in a tax-free,
stock for stock transaction valued at approximately $48 million. The
combination was accounted for as a pooling of interests and all amounts have
been adjusted to reflect this transaction. Related to this merger, the Company
incurred merger-related expenses of $2.4 million during the second quarter of
1999.

During the first quarter of 2002, the Company expects to record non-recurring
charges of approximately $2.0 million related to the 18% reduction in workforce
executed on January 10, 2002.

Other Income, Net

For the years ended December 31, 1999, 2000 and 2001, other income increased
from $2.0 million in 1999 and decreased from $5.6 million in 2000 to $3.3
million in 2001. Included in other income for 2000 was a non-recurring gain of
$1.7 million relating to the sale of marketable securities held for investment.

Income Tax Expense

The effective income tax rates in 2001, 2000 and 1999 were (33.1)%, 32.2% and
39.3% respectively. The Company recognized an income tax benefit of $5.9
million in 2001 and expense of $5.1 million in 2000 and $11.6 million in 1999.

Net Income and Net Income Per Share

Years ended December 31, 2001 and 2000. The Company reported a net loss of
$12.0 million in 2001 as compared to net income of $10.7 million in 2000.
Excluding the nonrecurring charges related to the acquisition of Infinite
Technologies in January 2001, the costs incurred in the first quarter 2001
consolidation of our Kirkland and Tucson operations, and the fourth quarter
variable accounting charge for stock compensation expense, the net loss would
have been $9.1 million for 2001. Diluted net loss per share, excluding the
nonrecurring items, was ($0.30) per share in 2000 from $.65 per share in 1999.

Years ended December 31, 2000 and 1999. Net income was $10.7 million in 2000 as
compared to $17.9 million in 1999. Excluding the nonrecurring charges related
to the merger with MediaTel in 1999, net income would have been $20.8 million
for 1999. Diluted net income per share, excluding the nonrecurring items,
decreased to $.30 per share in 2000 from $.65 per share in 1999.

14



Liquidity and Capital Resources

Cash and cash equivalents and short-term investments decreased to $77.2 million
at December 31, 2001 from $88.4 million at December 31, 2000 and increased from
$75 million at December 31, 1999. The decrease in 2001 was directly
attributable to the cash expended in the acquisition of Infinite Technologies
in January 2001, as well as the expenditure of $1.2 million to repurchase the
Company's stock under the Company's stock repurchase program. Cash flow
generated from operating activities was $2.8 million, $21.1 million and $29.1
million in the years ended December 31, 2001, 2000 and 1999, respectively.

In August of 2000 the Board of Directors authorized the Company to repurchase
up to $15 million worth of its common stock. During 2001 approximately $1.2
million of the authorized funds were expended to repurchase approximately
552,000 shares in addition to $200,000 that was spent in 2000 to purchase
approximately 35,000 shares. The program is ongoing, although the timing and
size of repurchases, if any, are subject to market conditions, stock prices,
and Captaris' cash position and requirements going forward.

On January 3, 2001, the Company acquired all of the outstanding stock of
Infinite Technologies, a privately held global supplier of wireless applications
and wireless infrastructure solutions for a total consideration of up to
$24,083,000. At closing, the Company paid approximately $9.1 million in cash and
issued 1,631,600 shares of the Company's common stock valued at $8,058,000. The
Company will pay approximately $2,900,000 in a combination of cash and the
Company's common stock under a deferred payment arrangement over the next three
years, which was recorded at the time of closing as a note payable of
$1,351,000, net of imputed interest, and stock to be issued totaling $1,480,000.
In addition, the Company may pay up to an additional $3,900,000 in a combination
of cash and the Company's common stock under an earn-out arrangement over a
period of three years from the date of closing which will be expensed as
compensation by the Company.

The Company invested $4.1 million, $2.8 million and $4.3 million in equipment
and leasehold improvements in the years ended December 31, 2001, 2000 and 1999,
respectively. Equipment purchases in such years consisted primarily of computer
hardware and software.

The Company expects that its current cash, cash flow from operations and
available bank line of credit, will provide sufficient working capital for
operations for the foreseeable future.

Commercial Commitments and Contractual Obligations

The following table summarizes the Company's contractual obligations as of
December 31, 2001 and the effect such obligations are expected to have on
liquidity in future periods:

- -------------------------------------------------------------------------------
Payments Due by Period
- -------------------------------------------------------------------------------
Contractual Obligations Total Less than 1 1-3 years 4-5 years After 5
year years
- -------------------------------------------------------------------------------
Long Term Debt $1,409,000 $ 527,000 $ 882,000 - -
- -------------------------------------------------------------------------------
Operating Leases $4,923,000 $2,592,000 $1,873,000 $458,000 -
- -------------------------------------------------------------------------------

At December 31, 2001, the Company had a $4.0 million unsecured revolving line
of credit, none of which was used during the years ended December 31, 2000 and
2001. The Company's line of credit expires in August 2004, and contains certain
financial covenants and restrictions as to various matters, including the
Company's ability to pay cash dividends without the bank's prior approval. The
Company is currently in compliance with such financial covenants and
restrictions. Borrowings under the line of credit bear interest at the bank's
prime rate or, at the Company's option, its interbank offering rate plus 1.50%.
At December 31, 2001, the bank's prime rate was 4.75%, and its interbank
offering rate was 3.37%.

Critical Accounting Policies

We have identified the most critical accounting policies used in the
preparation of our financial statements by considering accounting policies that
involve the most complex subjective decisions or assessments.

Our most critical accounting policies relate to the following areas:
. Revenue recognition;

. Allowances for returns and warranty obligations;

. Valuation of long-lived and intangible assets and goodwill;

. Contingencies; and

. Income taxes

15



Revenue recognition. Our revenue recognition policies follow the guidelines of
the American Institute of Certified Public Accountants (AICPA) Statement of
Position (SOP) No. 97-2, Software Revenue Recognition, as amended. These
guidelines require that (1) persuasive evidence of an arrangement exists; (2)
delivery has occurred; (3) the selling price is fixed or determinable; and (4)
collection of the resulting receivable is reasonably assured. Revenue from
product sales to resellers are generally recognized when related products are
shipped, provided fees are fixed and determinable and collection is deemed
probable. In instances where the Company has an installation obligation,
revenue is recognized when product installation is complete. Costs related to
insignificant customer support obligations, which include telephone support,
are accrued at the time the related revenue is recorded as are estimated
returns, which have not been significant. Revenues from software maintenance
agreements are recognized over the contract periods, generally one-year, on a
straight-line basis. Revenues from document delivery services are recognized
when services are provided.

Sales returns and the allowance for obsolete and damaged inventory. Management
must make estimates of potential future product returns related to current
period revenue. Management analyzes historical returns, current economic
trends, and changes in customer demand and acceptance of our products when
evaluating the adequacy of the sales returns and other allowances in any
accounting period. The allowance for sales returns amounted to $1,438,000 at
December 31, 2001, compared to $1,387,000 at December 31, 2000.

The Company writes down its inventory for estimated obsolescence or damage
equal to the difference between the cost of inventory and the estimated market
value based upon assumptions about future demand and market conditions. If
actual market conditions are less favorable than those projected by management,
additional inventory write-downs may be required.

Valuation of long-lived and intangible assets and goodwill. Management
periodically evaluates the recoverability of its long-lived assets following
the guidance of SFAS 121. When doing so, management is required to estimate
undiscounted cash flows to assess the recoverability of those assets. There is
a risk that projected cash flow will be less than actual cash flow,
particularly related to its mobile delivery products which compete in an
emerging market. Future adverse changes in market conditions or poor operating
results could result in losses or an inability to recover the carrying value of
the asset that may not be reflected in an asset's current carrying value,
thereby possibly requiring an impairment charge in the future. Net intangible
assets, long-lived assets, and goodwill amounted to $18.8 million as of
December 31, 2001.

Contingencies. The Company is periodically involved in litigation or claims,
including patent infringements claims, in the normal course of its business.
Management follows the provisions of Statements of Financial Accounting Standard
No. 5, "Accounting for Contingencies" to record litigation or claim-related
expenses. Under this criteria, the Company accrues for settlements when the
outcome is probable and the amount or range of the settlement can be reasonably
estimated. In addition to management's judgments and use of estimates, there are
inherent uncertainties surrounding litigation and claims, which could result in
actual settlement amounts that differ materially from estimates. Legal costs are
expensed as incurred.

Income taxes. The Company accounts for income taxes using the asset and
liability method prescribed by SFAS 109 "Accounting for Income Taxes" and
related interpretations. The Company is required to estimate the effective tax
rate on a quarterly basis and annual basis which will differ from the statutory
rate due to permanent differences between taxable income and net income or loss
computed in accordance with generally accepted accounting principles. When
estimating the effective tax rate for a quarter, management is required to
project pretax income or loss for the year and the impact of permanent
differences such as tax-exempt interest income, goodwill amortization and
foreign income exclusions and other items. Actual amounts for the year may
differ from management's estimates. In addition, the impact of such items on
the effective rate become proportionately bigger as income or loss approaches
the breakeven level.

New Accounting Pronouncements

In June 2001 the Financial Accounting Standards Board approved Statement of
Financial Accounting Standard No. 141, "Business Combinations," and SFAS No.
142, "Goodwill and Other Intangible Assets." SFAS No. 141 prospectively
prohibits the pooling of interest method of accounting for business
combinations initiated after June 30, 2001. SFAS No. 142 requires companies to
cease amortizing goodwill that existed at June 30, 2001. The amortization of
existing goodwill will cease on December 31, 2001. Any goodwill resulting from
acquisitions completed after June 30, 2001 will not be amortized. SFAS No. 142
also establishes a new method of testing goodwill for impairment on an annual
basis or on an interim basis if an event occurs or circumstances change that
would reduce the fair value of a reporting unit below its carrying value. The
adoption of SFAS No. 142 will result in the Company's discontinuation of
amortization of its goodwill; however, the Company will be required to test its
goodwill for impairment under the new standard beginning in the first quarter
of 2002, which could have an adverse effect on the Company's future results of
operations if an impairment occurs. At December 31, 2001, the Company had net
goodwill of approximately $10.2 million which will be evaluated in accordance
with SFAS No. 142 and recorded related amortization expense of $2,492,000 for
the year. Management is currently evaluating what impact the adoption of SFAS
No. 142 will have on the Company.

In August 2001, The FASB issued SFAS No. 144, "Accounting for the Impairment or
Disposal of Long-Lived Assets," effective for the Company on January 1, 2002.
This Statement supersedes SFAS No. 121, "Accounting for the Impairment of
Long-Lived Assets and for Long-Lived Assets to be Disposed Of" and other
related accounting guidance. The Company does not believe that this statement
will have an impact on its financial statements.

16



Stock Based Compensation

During the second quarter of 2001, the Company offered a limited non-compulsory
exchange of employee stock options on a less than one-for-one basis. The
exchange (which closed on July 10, 2001) resulted in the voluntary cancellation
of employee stock options to purchase 3,125,620 shares of our common stock with
varying exercise prices greater than $10.00 per share in exchange for 1,298,284
employee stock options with an exercise price of $2.11. The option exchange
offer resulted in variable accounting treatment for a total of 1,951,307
options, representing the 1,298,284 new options granted in the exchange as well
as any stock options granted to participating employees within the six months
before or after the exchange that have an exercise price less than the tendered
stock options to the extent the employee's new grant was for fewer shares than
the shares subject to the tendered options. Variable accounting will continue
until all options subject to variable accounting treatment are exercised,
cancelled or expired. Variable accounting treatment will result in charges or
credits, recorded to "Stock-based compensation", dependent on unpredictable
fluctuations in quoted prices for the Company's common stock. The closing stock
price of the Company's stock at December 31, 2001 was $3.69, which resulted in
a charge of $1,399,241 being recorded as stock compensation expense.

Item 7A. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

The Company is exposed to market risk related to changes in interest rates and
foreign currency exchange rates, each of which could adversely affect the value
of the Company's investments. The Company does not currently use derivative
financial instruments.

The Company maintains a short-term investment portfolio consisting of interest
bearing securities with an average maturity of less than one year. These
securities are classified as "available for sale" securities. The interest
bearing securities are subject to interest rate risk and will fall in value if
market interest rates increase. If market interest rates were to increase
immediately and uniformly by 10% from levels at December 31, 2001, the fair
value of the portfolio would decline by an immaterial amount. Because the
Company has the ability to hold its fixed income investments until maturity, it
does not expect its operating results or cash flows to be affected to any
significant degree by a sudden change in market interest rates on its
securities portfolio.

The Company has assets and liabilities denominated in certain foreign
currencies related to the Company's international sales operations. The Company
has not hedged its translation risk on these currencies as the Company has the
ability to hold its foreign-currency denominated assets indefinitely and does
not expect that a sudden or significant change in foreign exchange rates would
have a material impact on future net income or cash flows.

ADDITIONAL FACTORS THAT MAY AFFECT OUR BUSINESS, FUTURE OPERATING RESULTS AND
FINANCIAL CONDITION

The following factors may materially adversely affect our business, financial
condition or results of operations. In that event the trading price of our
shares could decline and you may lose part or all of your investment,
therefore, you should carefully consider the risks described below before
making an investment decision.

Our recently expanded business strategy to focus on the mobile business
solutions market, which is a new and unproven market, may not be successful.

In March 2001, we announced that we are expanding our business strategy to
focus on the mobile business solutions market, which we believe is a
higher-growth opportunity in our market. In order to implement this strategy,
we will be required to design, develop and introduce competitive new wireless
products, improve our marketing of such products and build credibility among
customers that we are capable of delivering advanced mobile business solutions.
Implementation of this strategy will involve substantial increased costs and,
as a result, our expenses will increase disproportionately to revenue in the
near-term. Moreover, implementation of this strategy may disrupt our existing
operations and distract management, which could have a material adverse effect
on our operating results.

There can be no assurance that we will realize a return on our investment in the
new and unproven mobile business solutions market. If we are not successful in
implementing our strategy, our revenue could decline. Even if we are successful,
our revenue may still decrease if the market opportunity for mobile wireless
solutions does not develop in the ways we anticipate. This market opportunity is
in its early stages and certain early entrants have not achieved their publicly
forecasted financial results. We cannot guarantee that the demand for mobile
business solutions will develop as fast as we anticipate, that new technologies
will not cause the market to evolve in a manner different from what we expect or
that we will be able to obtain a leadership position as this market opportunity
develops.

Our operating results fluctuate from quarter to quarter, which could cause our
operating results to fall below expectations of securities analysts and
investors.

We expect our operating results to fluctuate significantly from quarter to
quarter in the future. Because of these fluctuations, our operating results for
a particular quarter may fall below the expectations of securities analysts and
investors. If this occurs, the trading price of our stock may decline. Such
fluctuations could cause period-to-period comparisons to be less than
meaningful. Numerous factors contribute to the unpredictability of our
operating results, including

17



. the timing of customer orders;

. changes in our mix of products and distribution channels;

. the announcement or introduction of new products by us or our
competitors;

. pricing pressures; and

. general economic conditions.

Most of our software product revenue comes from current-quarter orders and
sales, of which a substantial portion, and sometimes a majority, occurs in the
last month of each quarter. We do not maintain a large backlog of orders, and
most of our distributors maintain little or no inventory. Order fulfillment
cycles are typically short, and often as short as one to two days. Accordingly,
the timing of customer orders can cause significant variations in quarterly
results of operations. Because we sell our products to end-customers through
various third parties such as telephone system manufacturers, value-added
resellers, telephone interconnect resellers, and others, we are unable to
project with certainty the actual orders, sales, and revenues these third
parties will generate in a given quarter. The combination of these factors
impairs and delays our ability to know when revenues and earnings will be
higher or lower than expected. We base product development and other operating
expenses on our expected revenues. Because our expenses are relatively fixed in
the short term, we may be unable to adjust our spending in time to compensate
for any unexpected shortfall in quarterly revenues.

Our operating results may vary by season, which could cause our operating
results to fall below expectations of securities analysts and investors.

Our results of operations may fluctuate as a result of seasonal factors, and
this may cause our operating results to fall below expectations of securities
analysts and investors for a particular quarter. Specifically, due to typical
year-end dealer sales patterns and end-user buying patterns, net sales in our
first quarter, without taking into account the effect of acquisitions, have in
the past declined from the fourth quarter of the previous year.

We rely heavily on telephone system manufacturers, independent equipment
resellers and value-added resellers.

A substantial majority of our net sales depends on a network of independent
telephone equipment resellers and computer-oriented value-added resellers.
There is intense competition for the attention of these independent resellers
from our competitors and from providers of other products distributed through
these channels. Many of these resellers do not have the financial resources to
withstand a downturn in their businesses. We may not be able to maintain or
expand our network of resellers in the future. Moreover, our resellers may not
maintain or expand their present level of efforts to sell our products. If we
lose a major dealer or reseller, or if our dealers and resellers lose interest
in selling our products, our business, results of operations and financial
condition may suffer.

Failure to establish and maintain strategic relationships could limit our
ability to increase sales.

Creation and maintenance of strategic relationships is important to our success
because these relationships enable us to market and distribute our products to
a larger customer base than we could otherwise reach through our director
marketing efforts. We currently have strategic relationships with Ericsson, NEC
Corporation, Fujitsu Limited, Lotus Development Corporation, Xerox Corporation
and others. However, we may not be successful in creating new strategic
relationships on acceptable terms, if at all. Moreover, although we view our
strategic relationships as an important factor in the successful
commercialization of our products and services, our current strategic partners
may not view their relationships with us as significant for their own
businesses and any one them could reassess their commitment to us in the
future. Further, our relationships are generally non-exclusive, which means our
strategic partners may develop relationships with some of our competitors.
Failure of one or more of our strategic partners to successfully develop and
sustain a market for our services, or the termination of one or more of our
strategic relationships could adversely affect our ability to increase sales.

The integration of recent and any future acquisitions may be difficult and
disruptive.

We frequently evaluate potential acquisitions of products, technologies and
businesses. Since January 1997, we have made five strategic acquisitions
including the January 2001 acquisition of Infinite Technologies. Our recent and
any future acquisitions may direct management's attention away from the
day-to-day operations of our business and may pose numerous other risks. For
instance, we may not be able to successfully integrate any technologies,
products, personnel or operations of companies that we may acquire.

In making acquisitions, we may need to make dilutive issuances of our equity
securities, incur debt, write off purchased, in-process research and
development and amortize expenses related to goodwill and other intangible
assets.

18



Technology and customer needs change rapidly in our industry.

In our industry, technology and customer demands change rapidly, and we and our
competitors frequently introduce new products and features. To succeed, we must
identify, develop and market new products, features and services that achieve
broad market acceptance by satisfying those changing customer needs and keeping
pace with those technological developments. To do this, we must spend
substantial funds on product development. We regularly devote significant
resources to technologies that we anticipate will be widely adopted. In
addition, in the future, we intend to pursue new revenue streams by leveraging
our expertise in voice and data communication to integrate these capabilities
in unified messaging and mobile wireless delivery, among other possible areas.
The market for unified messaging software and mobile wireless delivery is
relatively new and, as yet, unproven. To be successful, we must, among other
things, develop and market products and services that achieve broad market
acceptance. We may not be able to develop new products or product enhancements
on a timely basis. Even if we do, the market may not accept the new products or
product enhancements that we develop.

Our market is highly competitive.

The computer-telephony market is highly competitive. Moreover, we believe the
competitive pressures we face are likely to intensify, particularly as our
competitors make new offerings based on the Windows operating system. We may
not have the financial resources, marketing, distribution and service
capability, depth of key personnel or technological knowledge to continue to
compete successfully in each of our markets.

We believe the main competitive factors affecting our business are breadth and
quality of application software, product integration, ability to respond to
technological change, quality of a Company's sales force, price, size of the
installed base, level of customer support and professional services.

In the telephony-oriented market for messaging systems, our principal
competitors are independent suppliers such as Avaya, Inc., Mitel Corporation,
Active Voice Inc. (now a division of NEC America, Inc.), Cisco Systems, Inc.
and Callware Technologies, Inc.

In addition to independent suppliers of computer-telephony solutions, we also
compete with private branch exchange and key telephone systems manufacturers.
Those manufacturers offer integrated voice messaging systems, unified messaging
systems and automatic call distribution systems of their own design or under
various OEM agreements. Competitors in this category include Lucent
Technologies, Inc., Nortel Networks Corporation, Siemens Business Communication
Systems, Inc., Mitel Corporation and NEC America, Inc.

In the market for LAN-based facsimile systems, our principal competitors are
Omtool, Ltd., Optus Software, Inc., Esker, S.A. and Computer Associates
International, Inc. Our fax server products also compete with vendors offering
a range of alternative facsimile solutions, including operating systems
containing facsimile and document transmission features, low-end fax modem
products, desktop fax software, single-platform facsimile software products and
customized proprietary software solutions. In the market for production
facsimile systems, our principal competitors are Biscom, Inc., Esker, S.A. and
Topcall International AG. In the market for document distribution products, our
principal competitors include the Xpedite division of PTEK Holdings, Inc. and
other telecommunications providers such as Cable & Wireless, Inc. The
competitors of our newly acquired Infinite Technologies include Openwave
Systems, Inc., Aether Systems, Inc. and 724 Solutions, Inc.

Further acceptance of open systems architectures and the development of
industry standards in the call processing market may eliminate some of the
technical barriers to entry, allowing additional competitors to enter the
market. Many of our existing competitors have larger customer and installed
bases and substantially greater technical, financial and marketing resources
than we do. In addition, some of our competitors have a marketing advantage
because they can sell their call processing equipment or facsimile solutions as
part of their broader product offerings. Recently, we believe our business has
been, and may continue to be, adversely affected by the introduction of
next-generation IP PBX switches as potential customers delay purchasing
decisions as they evaluate these new product offerings. We expect our
competitors will continue to offer improved product technologies and
capabilities. The availability of these products could cause sales of our
existing products to decline. For these reasons, we may be unable to compete
successfully against our current and future competitors.

Our average sales prices have declined for some of our products.

The average sales prices in our basic voice messaging products have declined
due to competitive pressures. In the future, prices may decline in some of our
other product lines. If the average sales prices of our more significant
product lines fall, our overall gross margins will likely fall. To offset and
forestall declining average sales prices, we must continue to develop product
enhancements and new products with advanced features that are likely to
generate higher-margin incremental revenue. If we are unable to do so in a
timely manner or if our products do not achieve significant customer
acceptance, our business, results of operations and financial condition may
suffer. Additionally, we have experienced, as have others in our broadcast fax
and document delivery markets, pricing pressures for our services.

We may be unable to adequately protect our proprietary rights.

To succeed, we must adequately protect our proprietary technology. We rely on a
combination of patents, copyrights, trademarks and trade secret laws,
nondisclosure and other agreements, and technical measures to protect our
proprietary technology, but those measures may be insufficient. We have one
patent in the area of unified messaging, but our competitors may challenge or
circumvent the claims in that patent. Our current patent, or any future
patents, may never provide us with any competitive advantages. Other measures
that we take to protect our proprietary technology may not prevent or deter
misappropriation of our technology or the development of technologies with
similar characteristics. Moreover, our use of open systems architecture in the
design of our products may make it easier for competitors to misappropriate or
replicate our designs and developments.

19



Other companies may claim that we infringe their intellectual property or
proprietary rights, which could cause us to incur significant expenses or be
prevented from selling our products.

Our success depends on our ability to operate without infringing the patents
and proprietary rights of third parties. Product development is inherently
uncertain in a rapidly evolving technological environment in which there may be
numerous patent applications pending, many of which are confidential when
filed, with regard to similar technologies. Historically, competitors in the
computer-telephony software industry have filed numerous allegations of patent
infringement, resulting in considerable litigation. We have received claims of
patent infringement from several parties and will probably receive additional
claims in the future. Any litigation, regardless of our success, would probably
be costly and require significant time and attention of our key management and
technical personnel. Litigation could also force us to
. stop or delay selling, or using, products that use the challenged
intellectual property;

. pay damages for infringement;

. obtain licenses, which may be unavailable on acceptable terms; or

. redesign products or services that use the infringing technology.

We face risks from expansion of our international operations.

Our growth depends, in part on continued expansion of our international sales.
International sales generated approximately 18%, 19% and 20% of our net sales
in the years ended December 31, 1999, 2000 and 2001, respectively. We have
spent significant management attention and financial resources on our
international operations. A significant portion of our revenues are subject to
the risks associated with international sales, which include

. difficulty adapting products to local languages and telephone system
technology;

. inability to respond to changes in regulatory requirements;

. inability to meet special standards requirements;

. exposure to exchange rate fluctuations;

. tariffs and other trade barriers;

. difficulties in staffing and managing international operations;

. potentially adverse tax consequences; and

. uncertainties arising from local business practices and cultural
considerations.

In addition, the laws of some foreign countries are uncertain or do not protect
intellectual property rights to the same extent as the United States. Moreover,
we could be sued for patent infringement or other intellectual property
violations in a foreign country where it could be very costly to defend such a
lawsuit.

Currently, substantially all of our international sales are denominated in U.S.
dollars. Increases in the value of the dollar against local currency could
cause our products to become relatively more expensive to customers in a
particular country, leading to reduced sales or profitability in that country.
As we continue to expand our international operations, we expect our
non-dollar-denominated sales and our exposure to gains and losses on
international currency transactions to increase. We do not currently engage in
transactions to hedge against the risk of currency fluctuations, but we may do
so in the future.

We may not be able to hire and retain highly skilled employees, which could
affect our ability to compete effectively.

To succeed, we must attract and retain key personnel in engineering, research
and development, marketing, sales, finance and administration. In particular,
as we implement our recently announced strategy of focusing on mobile business
solutions, we will need to hire employees with experience developing and
providing wireless products and services. We also depend to a significant
degree on the efforts of our senior management team. If we fail to recruit such
personnel or lose the services of existing key persons in any functional area,
our current operations and new product development efforts could be adversely
affected. Competition for skilled personnel is intense. When our stock price is
lower than our employees' stock option price, it is particularly difficult to
retain skilled personnel. We do not maintain material key person life
insurance.

20



We may experience difficulties in managing our growth.

Growth in our business has placed, and will continue to place, significant
demands on our management and operations. To succeed, our officers and key
employees must manage growth successfully. We must continue to implement and
improve our operational, financial and management information systems. In
addition, we must expand, train and manage our employee base. We may be unable
to successfully accomplish these tasks in a timely manner.

We depend on third parties for certain key components of our products.

We use standard computer hardware for our products. Most of the components we
use are readily available. However, only three domestic suppliers can provide
voice-processing circuit boards in the quantities we need. In addition, only
two domestic suppliers can provide our facsimile processing circuit boards in
the quantity we require. Historically, we have relied almost exclusively on
Dialogic Corporation (now a part of Intel Corporation) for our voice cards, and
on Dialogic and Brooktrout, Inc. for our fax cards. We rely on those suppliers
primarily because of volume price discounts and the cost and effort required to
develop software for an alternate voice or fax card. Significant delays,
interruptions or reductions in our supply of voice or fax cards, or unfavorable
changes to price and delivery terms could adversely affect our business.

Our stock price may be highly volatile.

The market price of our common stock has been, and may continue to be, highly
volatile. The future price of the common stock will fluctuate in response to
factors such as

. new product announcements or changes in product pricing policies by us or
our competitors;

. quarterly fluctuations in our operating results;

. announcements of technical innovations;

. announcements relating to strategic relationships or acquisitions;

. changes in earnings estimates by securities analysts; and

. general conditions in the computer-telephony market.

In addition, the market prices of securities issued by many companies,
particularly in high-technology industries, are volatile for reasons unrelated
to the operating performance of the specific companies. These broad market
fluctuations may adversely affect the market price of our common stock.

21



REPORT OF INDEPENDENT PUBLIC ACCOUNTANTS

To Captaris, Inc.:

We have audited the accompanying consolidated balance sheets of Captaris, Inc.
(a Washington corporation) and subsidiaries as of December 31, 2001 and 2000,
and the related consolidated statements of operations, shareholders' equity and
cash flows for each of the three years in the period ended December 31, 2001.
These financial statements are the responsibility of the Company's management.
Our responsibility is to express an opinion on these financial statements based
on our audits.

We conducted our audits in accordance with auditing standards generally
accepted in the United States. Those standards require that we plan and perform
the audit to obtain reasonable assurance about whether the financial statements
are free of material misstatement. An audit includes examining, on a test
basis, evidence supporting the amounts and disclosures in the financial
statements. An audit also includes assessing the accounting principles used and
significant estimates made by management, as well as evaluating the overall
financial statement presentation. We believe that our audits provide a
reasonable basis for our opinion.

In our opinion, the financial statements referred to above present fairly, in
all material respects, the financial position of Captaris, Inc. and
subsidiaries as of December 31, 2001 and 2000, and the results of their
operations and their cash flows for each of the three years in the period ended
December 31, 2001 in conformity with accounting principles generally accepted
in the United States.

/s/ Arthur Andersen LLP

Seattle, Washington
January 22, 2002

22


ITEM 8: FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA

CONSOLIDATED FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA

CAPTARIS, INC.

CONSOLIDATED BALANCE SHEETS



December 31,
---------------------
2000 2001
---------- ---------
(in thousands)

ASSETS
Current assets:
Cash and cash equivalents................................................................. $ 36,744 $ 12,726
Short-term investments.................................................................... 51,679 64,446
Accounts receivable, less allowance of $794 and $1,514.................................... 16,010 14,597
Inventories............................................................................... 6,249 5,022
Deferred tax assets and income tax receivables............................................ 3,007 8,267
Prepaid expenses and other................................................................ 1,871 1,304
------- --------
Total current assets.................................................................... 115,560 106,362
Equipment and leasehold improvements, net................................................... 6,220 7,463
Intangibles, net............................................................................ 5,256 18,766
Deferred income taxes....................................................................... 3,208 2,769
------- --------
$130,244 $135,360
======= ========
LIABILITIES AND SHAREHOLDERS' EQUITY

Current liabilities:
Accounts payable............................................................................ $ 4,914 $ 4,941
Other current liabilities................................................................... 12,329 18,774
Current portion of note payable............................................................. -- 527
------- --------
Total current liabilities............................................................... 17,243 24,242
------- --------
Note payable, net of current portion........................................................ -- 882
------- --------
Total liabilities....................................................................... $17,243 $ 25,124
------- --------
Commitments and Contingencies (Note 6)
Shareholders' equity:
Preferred stock, par value $.01 per share, 2,000,000 shares authorized; none
outstanding............................................................................. -- --
Common stock, par value $.01 per share, 120,000,000 shares authorized;
30,666,319 and 31,746,067 outstanding................................................... 307 317
Additional paid-in capital................................................................ 56,186 65,943
Retained earnings......................................................................... 56,508 44,504
Accumulated other comprehensive income (loss)............................................. -- (528)
------- --------
Total shareholders' equity.............................................................. 113,001 110,236
------- --------
$130,244 $135,360
======= ========


See the accompanying notes to these consolidated financial statements.

23



CAPTARIS, INC.

CONSOLIDATED STATEMENTS OF OPERATIONS



Year Ended December 31,
-----------------------
1999 2000 2001
---- ---- ----
(in thousands, except per share data)

Net sales....................................................................... $130,224 $100,537 $ 91,938
Cost of sales................................................................... 44,958 33,407 34,648
------- ------- --------
Gross profit.................................................................. 85,266 67,130 57,290
------- ------- --------
Operating expenses:
Research and development...................................................... 10,311 10,223 13,878
Selling, general and administrative........................................... 44,282 46,768 60,367
Non-recurring charges......................................................... 3,255 -- 2,942
Stock compensation expense.................................................... -- -- 1,399
------- ------- --------
Total operating expense..................................................... 57,848 56,991 78,586
------- ------- --------
Operating income (loss)......................................................... 27,418 10,139 (21,296)
------- ------- --------
Other income:
Interest income............................................................... 2,133 3,779 3,379
Other, net.................................................................... (140) 1,864 (32)
------- ------- --------
Other income ............................................................... 1,993 5,643 3,347
------- ------- --------
Income (loss) before income tax expense......................................... 29,411 15,782 (17,949)
Income tax expense(benefit)..................................................... 11,556 5,086 (5,945)
------- ------- --------
Net income (loss)............................................................... $ 17,855 $ 10,696 $(12,004)
======= ======= ========
Basic earnings (loss) per common share.......................................... $ 0.60 $ 0.35 $ (0.37)
Weighted average common shares outstanding...................................... 29,652 30,898 32,039
Diluted earnings (loss) per common share........................................ $ 0.56 $ 0.33 $ (0.37)
Weighted average common and common equivalent shares outstanding................ 31,856 32,297 32,039


See the accompanying notes to these consolidated financial statements.

24



CAPTARIS, INC.

CONSOLIDATED STATEMENTS OF SHAREHOLDERS' EQUITY

Years Ended December 31, 1999, 2000 and 2001



Accumulated
Common Stock Additional Other Total Total
------------------ paid-in Comprehensive Retained Shareholders' Comprehensive
Shares Amount capital Income(Loss) earnings equity Income
------ ------ ------- ------------ --------- ------ ------

(in thousands, except share data)

Balance at December 31, 1998......... 28,461,150 $284 $42,845 $ -- $27,957 $ 71,086
Exercise of stock options............ 2,175,904 22 6,597 -- -- 6,619
Tax benefit of stock options
exercised.......................... -- -- 6,063 -- -- 6,063
Unrealized gain on marketable securities -- -- -- 582 -- 582 582
Net income........................... -- -- -- -- 17,855 17,855 17,855
---------- ---- ------- ---- ------- ------- -------
Balance at December 31, 1999......... 30,637,054 306 55,505 582 45,812 102,205 18,437
=======
Exercise of stock options............ 1,127,177 12 5,372 -- -- 5,384
Tax benefit of stock options
exercised.......................... -- -- 5,672 -- -- 5,672
Unrealized gain on marketable securities -- -- -- (582) -- (582) (582)
Stock repurchase..................... (1,097,912) (11) (10,363) -- -- (10,374)
Net income........................... -- -- -- -- 10,696 10,696 10,696
---------- ---- ------- ---- ------- ------- -------
Balance at December 31, 2000......... 30,666,319 307 56,186 -- 56,508 113,001 10,114
=======
Stock issued in acquisition.......... 1,631,600 16 9,522 -- -- 9,538
Stock compensation expense........... -- -- 1,399 -- -- 1,399
Unrealized foreign currency loss..... -- -- -- (528) -- (528) (528)
Stock repurchase..................... (551,852) (6) (1,164) -- -- (1,170)
Net loss............................. -- -- -- -- (12,004) (12,004) (12,004)
---------- ---- ------- ---- ------- -------- -------
Balance at December 31, 2001......... 31,746,067 $317 $65,943 $(528) $44,504 $110,236 $(12,532)
========== ==== ======= ==== ======= ======== =======


See the accompanying notes to these consolidated financial statements.

25



CAPTARIS, INC.

CONSOLIDATED STATEMENTS OF CASH FLOWS



Year Ended December 31,
------------------------
1999 2000 2001
---- ---- ----
(in thousands)

Cash flows from operating activities:
Net income (loss) ........................................................... $ 17,855 $ 10,696 $ (12,004)

Adjustments to reconcile net income (loss) to net cash provided by operating
activities:
Depreciation and amortization................................................ 4,882 4,945 7,216
Non-recurring charges........................................................ 460 (1,784) 1,900
Stock compensation expense................................................... -- -- 1,399
Deferred income taxes........................................................ (1,220) 1,109 (322)
Stock option income tax benefit.............................................. 6,063 5,672 --
Changes in current assets and liabilities, net of business acquired:
Accounts receivable, net.................................................. (2,740) 4,293 1,610
Inventories............................................................... 241 (930) 1,238
Prepaid expenses and other ............................................... (553) 218 667
Accounts payable.......................................................... 639 (518) (539)
Accrued compensation and benefits......................................... 1,072 (1,585) 4,401
Income taxes payable and receivable....................................... 418 (2,224) (4,499)
Other accrued liabilities................................................. 2,025 1,166 1,700
Current portion of note payable........................................... -- -- 58
-------- -------- ----------
Net cash provided by operating activities...................................... 29,142 21,058 2,825
-------- -------- ----------

Cash flows from investing activities:
Purchase of equipment and leasehold improvements............................. (4,276) (2,807) (4,079)
Purchase of short-term investments, net...................................... (21,960) (1,483) (12,767)
Cash paid in acquisition,.................................................... -- -- (8,800)
Net proceeds from the sale of investments.................................... -- 2,101 --
Intangibles.................................................................. (68) (1,058) (27)
-------- -------- ---------
Net cash used in investing activities...................................... (26,304) (3,247) (25,673)
-------- -------- ---------

Cash flows from financing activities:
Proceeds from exercise of common stock options .............................. 6,619 5,384 --
Repurchase of common stock................................................... -- (10,374) (1,170)

-------- -------- ---------
Net cash provided by (used in) financing activities........................ 6,619 (4,990) (1,170)
-------- -------- ---------
Net increase (decrease) in cash............................................ 9,457 12,821 (24,018)
Cash and cash equivalents at beginning of period............................... 14,466 23,923 36,744
-------- -------- ---------
Cash and cash equivalents at end of period..................................... $ 23,923 $ 36,744 $ 12,726
======== ======== -========
Supplementary disclosure of cash flows:
Cash paid for interest......................................................... $ 191 $ -- $ --
======== ======== =========
Supplementary disclosures of noncash portion of acquisitions:
Stock issued in Infinite Technologies acquisition.............................. $ -- $ -- $ 9,538
======== ======== =========


See the accompanying notes to these consolidated financial statements.

26



CAPTARIS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

1. Nature of Business and Summary of Significant Accounting Policies

Nature of Business

Captaris, Inc. (the Company), a Washington corporation, is a leading provider
of unified communications solutions for medium and large-sized enterprises. The
Company provides flexible, cost-effective products for unified communications
and mobile business solutions. These products address the unified messaging,
voice messaging, fax server, production fax, document delivery and mobile
wireless markets and are distributed primarily through independent distributors
and value-added resellers. The consolidated financial statements include the
accounts of all subsidiaries, all of which are wholly owned, from the date of
acquisition, including MediaTel Corporation and Infinite Technologies. All
intercompany accounts have been eliminated.

Cash and Cash Equivalents

The Company's policy is to invest cash in excess of operating requirements in
income-producing investments. The Company considers all highly liquid debt
instruments purchased with a maturity of three months or less to be cash
equivalents. Cash and cash equivalents include all cash balances and highly
liquid investments in a money market fund. Investments are recorded at cost,
which approximates market prices.

Short-Term Investments

The Company has classified its investments as "held to maturity". From time to
time the Company may acquire available-for-sale equity securities. At December
31, 2001, no securities were available for sale.

Interest income is recorded using an effective interest rate, with the
associated premium or discount amortized to interest income over the term of
the investment. The cost of securities sold is based upon the specific
identification method. Securities held as of December 31, 2000 and 2001
consisted primarily of municipal notes, corporate bonds and government backed
securities whose amortized cost approximates estimated fair value. As of
December 31, 2000 and 2001 average maturity for these investments was eight and
eleven months, respectively with all securities maturing within 1.75 years.

In the first quarter 2000, a non-recurring gain of $1,784,000 was realized from
the sale of marketable securities held for investment and included in other
income.

Inventories

Inventories consist primarily of computer assemblies, components and related
equipment, and are stated at the lower of cost (first-in, first-out) or market
(net realizable value). The Company writes down its inventory for estimated
obsolescence or damage equal to the difference between the cost of inventory
and the estimated market value based upon assumptions about future demand and
market conditions. If actual market conditions are less favorable than those
projected by management, additional inventory write-downs may be required.

Equipment and Leasehold Improvements

Equipment and leasehold improvements are stated at cost and are depreciated on
the straight-line method over the estimated useful lives of the assets, which
range from three to five years. Repairs and maintenance are expensed as
incurred. Equipment and leasehold improvements consist of the following:

December 31,
--------------
2000 2001
---- ----
(in thousands)

Computers and other equipment..................... $ 19,786 $ 23,474
Leasehold improvements............................ 1,398 1,799
Furniture and fixtures............................ 1,533 2,098
-------- --------
22,717 27,371
Less accumulated depreciation..................... (16,497) (19,908)
-------- --------
Equipment and leasehold improvements, net......... $ 6,220 $ 7,463
======== ========

27



CAPTARIS, INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS --(Continued)

Long-lived assets

The Company assesses potential impairment to its long-lived assets when there
is evidence that events or changes in circumstances have made recovery of the
asset's carrying value unlikely. An impairment loss is recognized when the sum
of the expected future undiscounted net cash flows is less than the carrying
amount of the asset.

Intangibles

Goodwill and purchased intangibles are carried at cost, less accumulated
amortization. Goodwill is being amortized using the straight-line method over
its estimated useful life of seven years. License agreements are amortized
using the straight-line method over the remaining lives of the related patents,
which range from approximately 6 to 12 years. Other intangible assets are being
amortized over their estimated useful life, ranging from two to seven years.
Amortization expense for the years ended December 31, 1999, 2000 and 2001 was
$1,818,000, $1,726,000, and $4,446,000, respectively.

December 31,
--------------
2000 2001
---- ----
(in thousands)
Goodwill from Infinite Technologies acquisition....... $ - $ 8,383
Goodwill from CommercePath acquisition................ 1,829 1,829
Goodwill from RightFax acquisition.................... 5,906 5,906
License agreements and purchased intangible assets.... 5,639 13,112
------- -------
13,374 29,230
Less accumulated amortization, including write-off of
in-process research and development in 2001........ (8,118) (10,464)
------- -------
Intangibles, net...................................... $ 5,256 $ 18,766
======= =======

Other Current Liabilities

December 31,
--------------
2000 2001
---- ----
(in thousands)
Accrued compensation and benefits..................... $ 3,584 $ 7,985
Deferred maintenance revenue.......................... 5,475 7,433
Other................................................. 3,270 3,356
------ ------
Other current liabilities............................. $ 12,329 $18,774
====== ======

Foreign Currency Translations

Assets and liabilities recorded in foreign currencies are translated at the
exchange rate on the balance sheet date. Translation adjustments resulting from
this process are charged or credited to other comprehensive income (loss).
Revenue and expenses of the Company's consolidated foreign operations are
translated at average rates of exchange prevailing during the year. Gains and
losses on foreign currency transactions are included in expenses.

Use of Estimates

The preparation of the Company's consolidated financial statements, in
conformity with accounting principles generally accepted in the United States,
requires management to make estimates and assumptions that affect the reported
amounts of assets and liabilities and disclosure of contingent assets and
liabilities at the date of the financial statements and the reported amounts of
revenues and expenses during the reporting period. Actual results could differ
from those estimates.

Reclassifications

Certain prior-period balances have been reclassified to conform with the
current period presentation.

28



CAPTARIS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS--(Continued)

Revenue Recognition

Revenue is recognized when earned, in accordance with applicable accounting
standards, including American Institute of Certified Public Accountants (AICPA)
Statement of Position (SOP) No. 97-2, Software Revenue Recognition, as amended.
Revenue from product sales to resellers are generally recognized when related
products are shipped, provided sales prices are fixed and determinable and
collection is deemed probable. In instances where the Company has an
installation obligation, revenue is recognized when product installation is
complete. Customers are granted a 30-day right of return for product sales.
The Company accrues the estimated future product returns primarily based on
historical experience. Costs associated with the one-year warranty and
30-day telephone customer support are accrued based on historical
experience, at the time the related revenue is recognized. Revenues from
software maintenance agreements are recognized over the contract periods,
generally one-year, on a straight-line basis. Cash received in advance of
product or service revenue is recorded as deferred revenue. Revenues from
document delivery services are recognized when services are provided.

Sales Return and Allowances

The Company must make estimates of potential future product returns related to
current period revenue. The Company analyzes historical returns, current
economic trends, and changes in customer demand and acceptance of our products
when evaluating the adequacy of the sales returns and other allowances in any
accounting period. The allowance for sales returns was $1,438,000 and
$1,387,000 at December 31, 2001 and 2000, respectively.

Research and Development Costs

Research and development costs are expensed as incurred. The Company has not
capitalized any software development costs, as technological feasibility is not
generally established until substantially all development is complete.

Earnings (Loss) Per Share

Basic earnings (loss) per common share were computed by dividing net income
(loss) by the weighted average number of shares of common stock outstanding
during the year. Diluted earnings (loss) per common share were computed by
dividing net income (loss) by the sum of the weighted average number of shares
of common stock outstanding during the year, plus the net additional shares that
would have been issued had all dilutive options and warrants been exercised
less shares that would be repurchased with the proceeds from such exercise.
Dilutive options are those that have an exercise price which is less than the
average stock price during the year.

The computation of diluted earnings (loss) per common share is as follows:



Year Ended December 31,
---------------------------
1999 2000 2001
---- ---- ----
(in thousands, except per share amounts)

Diluted earnings per common share:
Net income (loss)..................................................... $ 17,855 $ 10,696 $ (12,004)
-------- ------- --------
Weighted average common shares outstanding............................ 29,652 30,898 32,039
Plus: dilutive options assumed exercised.............................. 6,398 3,991 --
Less: shares assumed repurchased with proceeds from exercise.......... (4,194) (2,592) --
-------- ------- --------
Weighted average common and common equivalent shares outstanding...... 31,856 32,297 32,039
-------- ------- --------
Diluted earnings (loss) per common share.............................. $ 0.56 $ 0.33 $ (0.37)
======== ======= ========


Equivalent shares of 523,541 were excluded from the calculation of diluted
shares outstanding for the year ended December 31, 2001, as they were
antidilutive.

29



CAPTARIS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS--(Continued)

Segment Reporting

The Company has adopted Statement of Financial Accounting Standard No. 131
"Disclosures about Segments of an Enterprise and Related Information "(SFAS No.
131). This standard requires segmentation based upon the Company's internal
organization and disclosure of revenue and operating income based upon internal
accounting methods. The segment information is provided for software products
and e-document delivery services. Software products includes the Company's
telephony and computer-oriented products, as well as the Company's mobility
products. Interest and other debt expense, provision for income taxes, interest
income, and gains and losses on the disposition of marketable securities are
centrally managed at the corporate level and, accordingly, such items are not
presented by segment since they are excluded from the measure of segment
profitability reviewed by the Company's management. Reconciling items include
corporate expense items and non-recurring charges which are not allocated to
operating segments. The Company's assets are managed on a company-wide basis
versus by segment and accordingly, asset information is not reported.



Software E-document Reconciling
Products Services Amounts Total
-------- -------- ------- -----
(in thousands)

Year ended December 31, 2001
Net Sales....................... $ 69,172 $ 22,766 $ - $ 91,938
Operating Income (Loss)......... (14,824) 1,595 (8,067) (21,296)

Year ended December 31, 2000
Net Sales....................... $ 75,589 $ 24,948 $ - $ 100,537
Operating Income................ 6,959 4,612 (1,432) 10,139

Year ended December 31, 1999
Net Sales....................... $ 102,860 $ 27,364 $ - $ 130,224
Operating Income................ 31,076 5,581 (9,239) 27,418


Concentration of Credit Risk; Export Sales

The Company achieves broad U.S. market coverage for its products primarily
through a nationwide network of telephony-oriented resellers and
computer-oriented value-added resellers. For the years ended December 31, 1999,
2000 and 2001, no customer represented more than 10% of the Company's net
sales. The Company performs ongoing credit evaluations of its customers'
financial conditions and, generally, no collateral is required.

The Company's sales by country were as follows:

Year Ended December 31,
-------------------------
1999 2000 2001
---- ---- ----
(in thousands)
United States........................... $ 106,340 $ 81,655 $ 73,584
Canada.................................. 3,965 3,071 2,564
United Kingdom.......................... 4,650 6,018 5,170
Other................................... 15,269 9,793 10,620
------- ------- -------
$ 130,224 $ 100,537 $ 91,938
======= ======= =======

2. Income Taxes

Income taxes are provided for in the consolidated statements of income using
the asset and liability method. The difference between the provision for income
taxes and the statutory tax rate applied to income (loss) before income tax
expense (benefit) is due to certain expenses not being deductible for tax
purposes and research and experimentation credits offset by tax exempt interest
income and permanent tax benefits from the Company's foreign sales corporation.

30



CAPTARIS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS--(Continued)

The following is a reconciliation from the U.S. statutory rate to the effective
tax rate:



Year Ended December 31,
-----------------------
1999 2000 2001
---- ---- ----
Amount % Amount % Amount %
-------- ----- -------- ----- -------- -----
(dollars in thousands)

Tax at statutory rate............................ $10,294 35.0% $ 5,524 35.0% $ (6,282) (35.0)%
Research and experimentation credit.............. (26) -- -- -- (252) (1.4)
Nondeductible merger costs....................... 894 3.0 -- -- -- --
In-process research and development.............. -- -- -- -- 717 4.0
Nondeductible goodwill amortization.............. 379 1.3 358 2.2 561 8.7
Nontaxable interest income....................... (515) (1.8) (795) (5.0) (504) (2.8)
State taxes and other............................ 1,158 3.9 970 6.2 (645) (3.6)
FSC (benefit) and EIE exclusion.................. (628) (2.1) (971) (6.2) (540) (3.0)
------ ---- ------ ----- ------ ----
Income tax expense(benefit)...................... $11,556 39.3% $ 5,086 32.2% $ (5,945) (33.1)%
====== ==== ====== ===== ====== ====


Income tax expense and cash paid for income taxes are as follows:



Year Ended December 31,
-------------------------
1999 2000 2001
---- ---- ----
(in thousands)

Current..................................................... $12,776 $ 3,977 $ (5,623)
Deferred.................................................... (1,220) 1,109 (322)
------ ------ ------
Total income tax expense(benefit)........................ $11,556 $ 5,086 $ (5,945)
====== ====== ======

Income taxes paid (refunded)................................ $ 5,237 $ 564 $ (1,158)
====== ====== ======


Deferred taxes result from temporary differences relating to items that are
expensed for financial reporting, but are not currently deductible for income
tax purposes.

Significant components of the Company's deferred tax assets and income tax
receivable as of December 31, 2000 and 2001 are as follows:



December 31,
--------------
2000 2001
---- ----
(in thousands)

Deferred tax assets and prepaid income taxes:
Accounts receivable allowances......................................................... $ 291 $ 530
Inventories............................................................................ 98 334
Depreciation and amortization.......................................................... 201 (100)
Accrued compensation, benefits and stock-based compensation............................ 546 1,017
Amortization of intangibles related to acquisition..................................... 3,208 2,769
Deferred maintenance and other revenue................................................. -- 292
Loss carryback......................................................................... -- 4,308
Income tax receivable.................................................................. 900 1,091
Other.................................................................................. 971 795
------ ------
Deferred tax assets and income tax receivable............................................. $6,215 $11,036
====== ======


3. Non-recurring Charges

On March 15, 2001, the Company announced the consolidation of its two primary
product groups, the Computer Telephony Software Group and the Document Exchange
Software Group, resulting in a 14% reduction of its workforce and a one-time
charge of $1,042,000, which consisted of mainly severance and other employee
benefits and consulting services.

31



CAPTARIS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS--(Continued)

In the fourth quarter of 1999, the Company consolidated its RightFax and
CommercePath divisions into the Document Exchange Software Group. As a result
of this consolidation the Company incurred expenses of $867,000 during the
quarter of which $460,000 was a non-cash charge related to stock compensation.
On April 14, 1999, the Company merged with MediaTel Corporation in a tax-free,
stock-for-stock transaction valued at approximately $48 million. The
combination was accounted for as a pooling of interests and all amounts have
been adjusted to reflect this transaction. Related to this merger, the Company
incurred merger-related expenses of $2.4 million during the second quarter of
1999.

4. Shareholders' Equity

The Company has stock option plans under which employees, directors, officers
and other agents may be granted options to purchase common stock. The Company
has reserved approximately 13,900,000 shares of common stock for issuance
pursuant to these plans upon exercise of outstanding options and upon exercise
of options to be granted in the future. Options generally vest over three to
four years and expire 10 years from the date of grant. The options are
exercisable at prices determined at the discretion of the Board of Directors.
The Company accounts for these plans under Accounting Principles Board Opinion
No. 25, "Accounting for Stock Issued to Employees," under which no compensation
cost has been recognized and is based on the difference between the exercise
price and fair market value at the date of grant, if any. Had compensation cost
for stock option grants made in 1999, 2000 and 2001 been determined using the
fair value method consistent with Statement of Financial Accounting Standards
No. 123, "Accounting for Stock-Based Compensation" (SFAS No. 123), the
Company's net income (loss) and earnings (loss) per share would have been
reduced (increased) to the following pro forma amounts:



Year Ended December 31,
-------------------------
1999 2000 2001
---- ---- ----
(in thousands, except per share data)

Net Income (Loss): As Reported...................................... $17,855 $10,696 $(12,004)
Pro Forma........................................ $15,622 $ 5,967 $(13,808)
Basic EPS: As Reported...................................... $ 0.60 $ 0.35 $ (0.37)
Pro Forma........................................ $ 0.53 $ 0.19 $ (0.43)
Diluted EPS: As Reported...................................... $ 0.56 $ 0.33 $ (0.37)
Pro Forma........................................ $ 0.56 $ 0.21 $ (0.43)


The fair value of each option grant is estimated on the date of grant using the
Black-Scholes option pricing model with the following weighted-average
assumptions used for grants during the year ended December 31, 2001: risk-free
interest rates of 4.48%; expected lives of five years; expected volatility of
63%; and $0 dividends. For 2000, the assumptions were: risk-free interest
rates of 6.85%; expected lives of five years; expected volatility of 31%; and
$0 dividends. For 1999, the following assumptions were used: risk-free interest
rates of 6.85%; expected lives of five years; expected volatility of 43%; and
$0 dividends.

Stock Option Plans

A summary of the status of the Company's stock option plans at December 31,
1999, 2000 and 2001, and the changes during the years then ended, is presented
in the table and narrative below:



1999 2000 2001
---- ---- ----
Wtd. Avg. Wtd. Avg. Wtd. Avg.
Shares Ex. Price Shares Ex. Price Shares Ex. Price
---------- --------- ---------- --------- ----------- ---------

Outstanding at beginning of period....... 5,797,974 $ 4.94 6,832,782 $ 9.63 8,273,419 $ 11.34
Granted.................................. 3,301,590 $ 13.97 3,266,963 $ 13.53 3,284,376 $ 2.78
Exercised................................ (1,957,540) $ 3.13 (1,092,977) $ 4.84 (34,826) $ 2.72
Canceled................................. (309,242) $ 10.61 (733,349) $ 15.00 (4,365,853) $ 14.81
---------- ---------- ----------
Outstanding at end of period............. 6,832,782 $ 9.63 8,273,419 $ 11.34 7,157,116 $ 5.39
========== ========== ==========
Exercisable at end of period............. 2,419,218 $ 4.58 2,821,390 $ 8.00 3,046,078 $ 7.20
========== ========== ==========
Weighted average fair value of options
granted................................ $ 5.89 $ 4.04 $ 1.76


32



CAPTARIS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS--(Continued)

Options outstanding have exercise prices ranging from $0.40 to $28.13 per
share, with weighted average remaining contractual lives of 8.0, 8.0 and 6.1
years at December 31, 1999, 2000 and 2001, respectively. At December 31, 2001,
7,011,112 shares of the Company's common stock were available for future grant
under the Company's stock option plans.

Information relating to stock options outstanding and stock options exercisable
at December 31, 2001 is as follows:



Options Outstanding Options Exercisable
------------------------------------- -------------------
Wtd. Avg.
Remaining Wtd. Avg. Wtd. Avg.
Range of Exercise Prices Shares Contractual Life Ex. Price Shares Ex. Price
------------------------ ------ ---------------- --------- ------ ---------

$0.40 - $2.81............................ 2,739,364 6 $ 2.17 308,919 $ 2.00
$2.82 - $5.63............................ 1,645,787 5 $ 4.19 1,006,795 $ 3.75
$5.64 - $8.44............................ 1,707,381 7 $ 6.43 850,139 $ 6.78
$8.45 - $11.25........................... 229,417 6 $ 9.48 168,528 $ 9.56
$11.26 - $14.06........................... 701,113 6 $12.91 637,451 $12.96
$14.07 - $28.13........................... 134,054 6 $26.22 74,246 $25.59
--------- ----- ------ --------- ------
7,157,116 6 $ 5.39 3,046,078 $ 7.20
========= ===== ====== ========= ======


Warrants

At December 31, 2001, there were outstanding warrants to purchase 125,504
shares of the Company's common stock at $3.34 per share. The warrants were
issued in connection with an acquisition made in 1997 and expired January 3,
2002.

Stock-Based Compensation

During the second quarter of 2001, the Company offered a limited non-compulsory
exchange of employee stock options on a less than one-for-one basis. The
exchange (which closed on July 10, 2001) resulted in the voluntary cancellation
of employee stock options to purchase 3,125,620 shares of our common stock with
varying exercise prices greater than $10.00 per share in exchange for 1,298,284
employee stock options with an exercise price of $2.11. The option exchange
offer resulted in variable accounting treatment for a total of 1,951,307
options, representing the 1,298,284 new options granted in the exchange, as
well as any stock options granted to participating employees within the six
months before or after the exchange that have an exercise price less than the
tendered stock options to the extent the employee's new grant was for fewer
shares than the shares subject to the tendered options. Variable accounting
will continue until all options subject to variable accounting treatment are
exercised, cancelled or expired. Variable accounting treatment will result in
charges or credits, recorded to "Stock-based compensation expense", dependent
on unpredictable fluctuations in quoted prices for the Company's common stock.
The closing stock price of the Company's stock at December 31, 2001 was $3.69,
which resulted in a charge of $1,399,000 being recorded as stock compensation
expense. Allocation of this stock compensation expense to the operating
categories is as follows, (in thousands):

Cost of Sales $ 101
Research and development 287
Selling, general and administrative 1,011
-------
$1,399
=======

5. Line of Credit

At December 31, 2001, the Company had a $4.0 million unsecured revolving line
of credit, none of which was used during the years ended December 31, 2000 and
2001. The Company's line of credit expires in August 2004, and contains certain
financial covenants and restrictions as to various matters, including
restrictions on the Company's ability to pay cash dividends without the bank's
prior approval. The Company is currently in compliance with such financial
covenants and restrictions. Borrowings under the line of credit bear interest
at the bank's prime rate or, at the Company's option, its interbank offering
rate plus 1.50%. At December 31, 2001, the bank's prime rate was 4.75%, and its
interbank offering rate was 3.37%.

33



CAPTARIS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS--(Continued)

6. Commitments and Contingencies

Leases

The Company leases its office space under noncancelable operating leases. Rent
expense under the noncancelable leases amounted to $2,154,000, $2,241,000 and
$2,874,000 in 1999, 2000 and 2001, respectively. Future minimum lease payments
under noncancelable operating leases are as follows (in thousands):

2002..................................................... $2,592
2003..................................................... 1,202
2004..................................................... 671
2005..................................................... 244
2006..................................................... 214
------
$4,923
======

Retirement Savings Plan

The Company offers a 401(k) profit-sharing plan to substantially all of its
employees. Company contributions are determined annually and are at the
discretion of the Board of Directors. Cash contributions made to the plan in
1999, 2000 and 2001 were $416,000, $677,000 and $535,000 respectively.

License Agreements

In connection with the acquisition of a business in 1989, the Company agreed to
make royalty payments from future sales of the Company's products, up to a
maximum of $2,800,000 in total, payable up to $70,000 per quarter, before
adjustment for increases in the consumer price index. In February 1995, the
Company made a prepayment of $1,808,000 to satisfy this royalty commitment.
This intangible is being amortized over the remainder of the original
agreement's term (67 months). Amounts charged to expense under this agreement
were $324,000 in 1999 and $214,000 in 2000. As of December 31, 2000, the
prepayment had been fully amortized.

In addition to the agreement mentioned above, the Company has two nonexclusive
licenses to sell products using patented technology. In exchange for the
licenses, the Company has made quarterly payments equal to 6% of net revenues
from sales of components utilized in the Company's products that use the
licensed technology.

In September 1995, the Company renegotiated its royalty obligation for one of
these licenses. The Company recorded an intangible as a result of the new
agreement in the amount of $1,725,000. The intangible is being amortized on a
straight-line basis over the remaining average lives of the related patents
(approximately 12 years).

In July 1996, the Company renegotiated its royalty obligation for the second
license. The Company recorded an intangible for this prepayment in the amount
of $446,000. The intangible is being amortized on a straight-line basis over
the remaining average lives of the related patents (approximately seven years).
Amounts charged to expense for the two nonexclusive licenses were $212,000 in
each of 1999 and 2000 and $210,000 in 2001.

Legal Proceedings

The Company, the other individually named defendants and the plaintiffs
stipulated to the dismissal of an appeal of the securities class-action lawsuit
described in the Company's quarterly reports on Form 10-Q for the quarters
ended March 31, June 30, September 30, 2001. The stipulation followed a
dismissal with prejudice by the trial court and the filing of a notice of
appeal by the plaintiffs. On November 21, 2001, the Ninth Circuit Court of
Appeals entered an order granting the dismissal. No defendant or insurer is
paying any amounts in connection with the dismissal.

On November 30, 2001, AudioFAX IP LLC filed a lawsuit against the Company in
the United States District Court for the Northern District of Georgia claiming
ownership of three United States patents and asserting that the Company is
infringing these patents as a result of the Company's sale of certain enhanced
facsimile products. The suit requests unspecified damages, treble damages due
to willful infringement, and preliminary and permanent injunctive relief. On
January 17, 2002, the Company filed an answer denying liability, and a
counterclaim seeking a declaratory judgment that the patents are invalid and,
in any event, not infringed by the Company. However, the outcome of this
litigation cannot be predicted at this time. An adverse result could have a
material adverse affect on our financial condition and results of operations.

34



CAPTARIS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS--(Continued)

7. Valuation and Qualifying Accounts



Balance at Charged to Charged Balance
beginning costs and to other at end
Description of period expenses accounts Deductions/(1)/ of period
----------- --------- -------- --------- --------------- ---------
(in thousands)

Allowance for doubtful accounts:
December 31, 1999............................ $ 929 727 -- 552 $1,104
December 31, 2000............................ $1,104 217 -- 527 $ 794
December 31, 2001............................ $ 794 1,241 -- 521 $1,514


/(1)/ Amounts include write-offs of accounts receivable deemed uncollectable.

8. Businesses Acquired

On January 3, 2001, the Company acquired all of the outstanding stock of
Infinite Technologies, a privately held global supplier of wireless
applications and wireless infrastructure solutions for a total consideration of
$24,083,000. At closing, the Company paid approximately $9.1 million in cash
and issued 1,631,600 shares of the Company's common stock valued at $8,058,000.
The Company will pay approximately $2,900,000 in a combination of cash and the
Company's common stock under a deferred payment arrangement over the next three
years, which was recorded at the time of closing as a note payable of
$1,351,000, net of imputed interest, and stock to be issued totaling
$1,480,000. In addition, the Company may pay up to an additional $3,900,000
in a combination of cash and the Company's common stock under an earn-out
arrangement over the next three years which will be expensed as compensation by
the Company. The Company has accounted for the business combination as a
purchase. In connection with the acquisition, the Company recorded a one-time
charge in the first quarter of 2001 related to purchased in-process research
and development in the amount of $1.9 million. The total consideration of
$24,083,000 was allocated as follows:

(in thousands)
Goodwill ...................................... $ 8,383
Purchased in-process research & development,
expensed....................................... 1,900
Other intangibles.......................... 9,900
--------
Total purchase price....................... 20,183
--------
Earn-out................................... 3,900
--------
Total consideration........................ $ 24,083
========

All goodwill and identified intangibles associated with the acquisition are
being amortized over lives ranging from two to seven years.

On April 14, 1999, the Company merged with MediaTel Corporation. In connection
with the merger, the shareholders of MediaTel received an aggregate of
approximately 3,219,192 shares of the Company's common stock, 10% of which were
deposited into an escrow account to compensate the Company for certain losses
that it may incur as a result of breaches of representation and warranties and
other agreements by MediaTel. In addition, the Company assumed all outstanding
options to purchase MediaTel shares, which became exercisable for approximately
583,400 shares of the Company's common stock. On March 27, 2000, the escrow
account was terminated and the shares held therein, less approximately 10,050
shares that were returned to the Company for losses, were distributed to the
former MediaTel shareholders. This transaction was accounted for as a pooling
of interests.

35



CAPTARIS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS--(Continued)

The following summarizes amounts reported by the Company and MediaTel prior to
the merger for the quarter ended March 31, 1999.




Quarter Ended March 31,
----------------------
1999
----
(in thousands)

Net Sales
Captaris.............. $22,621
MediaTel.............. 6,222
--------
Combined $28,843
========
Net Income
Captaris.............. $ 3,313
MediaTel.............. 629
--------
Combined $ 3,942
========



9. New Accounting Pronouncements

In June 2001, the Financial Accounting Standards Board (FASB) approved
Statement of Financial Accounting Standard (SFAS)No. 141, "Business
Combinations," and SFAS No. 142, "Goodwill and Other Intangible Assets." SFAS
No. 141 prospectively prohibits the pooling of interest method of accounting
for business combinations initiated after June 30, 2001. SFAS No. 142 requires
companies to cease amortizing goodwill that existed at June 30, 2001. The
amortization of existing goodwill ceased on December 31, 2001. Any goodwill
resulting from acquisitions completed after June 30, 2001 will not be
amortized. SFAS No. 142 also establishes a new method of testing goodwill for
impairment on an annual basis or on an interim basis if an event occurs or
circumstances change that would reduce the fair value of a reporting unit below
its carrying value. The adoption of SFAS No. 142 will result in the Company's
discontinuation of amortization of its goodwill; however, the Company will be
required to test its goodwill for impairment under the new standard beginning
in the first quarter of 2002, which could have an adverse non-cash effect on
the Company's future results of operations if an impairment occurs. At
December 31, 2001, the Company had net goodwill of approximately $10,200,000
which will be evaluated in accordance with SFAS No. 142 and recorded related
amortization expense of $2,492,000 for the year. Management is currently
evaluating what impact the adoption of SFAS No. 142 will have on the Company.

In August 2001, the FASB issued SFAS No. 144, "Accounting for the Impairment or
Disposal of Long-Lived Assets," effective for the Company on January 1, 2002.
This Statement supersedes SFAS No. 121, "Accounting for the Impairment of
Long-Lived Assets and for Long-Lived Assets to be Disposed Of" and other
related accounting guidance. The Company does not believe that this statement
will have an impact on its financial statements.

10. Subsequent Events

In January 2002, the Company entered into an original equipment manufacturing
(OEM) agreement with Cisco Systems, Inc. With this agreement, the Company has
granted Cisco an exclusive third-party license to certain enabling technology
that is designed to enhance an enterprise customer's ability to migrate from
legacy messaging systems to Cisco's open, Internet Protocol (IP)-based
messaging architecture. The enabling software developed by Captaris allows the
exchange of Cisco Unity voice and fax messages in a diverse, multi-vendor
environment.

The agreement provides for quarterly payments to be made by Cisco to the
Company through mid-2005 to cover exclusive licensing, software development,
technical support and training, which may total as much as $20 million. In
conjunction with the signing of the agreement, Cisco made payments to the
Company of approximately $800,000. The timing and amount of future payments
are subject to a number of conditions, some of which are beyond the control of
the Company and there can be no assurance that any additional payments will be
made. For example, future payments will depend on Cisco's ability to
successfully implement the technology with its customers and, under certain
conditions, Cisco may accelerate the payments at a discounted rate or terminate
the license and make no further payments.

Assuming the parties fully perform their obligations under the contract and
payments are made as scheduled through mid-2005, in accordance with applicable
software revenue recognition rules, the Company expects to recognize revenue of
approximately $300,000 in 2002 and $2 million in 2003, with the remainder of
the revenue associated with the quarterly payments recognized in 2004 and 2005.

On January 10, 2002, the Company announced a reduction in force across all
groups of the Company, which resulted in an 18% reduction of its workforce and
an expected one-time charge of approximately $2.0 million.

36



11. Consolidated Quarterly Financial Data and Market Information
(unaudited)




Quarter Ended
------------------------------------------------------------------------------------
March 31, June 30, Sept. 30, Dec. 31, March 31, June 30, Sept. 30, Dec. 31,
2000 2000 2000 2000 2001 2001 2001 2001
---- ---- ---- ---- ---- ---- ---- ----
(in thousands, except per share data)


Net sales..................... $24,875 $25,240 $25,412 $25,010 $20,428 $23,550 $23,737 $24,224
Cost of sales................. 8,594 8,548 8,228 8,038 7,347 9,026 9,174 9,099
------- ------- ------- ------- ------- ------- ------- -------
Gross profit.................. 16,281 16,692 17,184 16,972 13,081 14,524 14,563 15,125
Operating expenses:
Research and development.... 2,463 2,494 2,541 2,725 3,390 4,113 3,408 2,967
Selling, general and
administrative............. 10,827 11,724 12,066 12,151 15,205 14,976 14,774 15,409
Non-recurring charges....... -- -- -- -- 2,942 -- -- --
Stock compensation expense.. -- -- -- -- -- -- -- 1,399
------- ------- ------- ------- ------- ------- ------- -------
Total operating expenses.... 13,290 14,218 14,607 14,876 21,537 19,089 18,182 19,775
------- ------- ------- ------- ------- ------- ------- -------

Operating income(loss)........ 2,991 2,474 2,577 2,096 (8,456) (4,565) (3,619) (4,650)
Other income, net............. 2,558 930 951 1,190 860 952 771 761
------- ------- ------- ------- ------- ------- ------- -------
Income(loss) before income tax
expense...................... 5,549 3,404 3,528 3,286 (7,596) (3,613) (2,848) (3,889)
Income tax expense(benefit)... 1,998 1,192 1,235 661 (2,659) (1,266) (854) (1,166)
------- ------- ------- ------- ------- ------- ------- -------
Net income(loss).............. $ 3,551 $ 2,212 $ 2,293 $ 2,625 $(4,937) $(2,347) $(1,994) $(2,723)
======= ======= ======= ======= ======= ======= ======= =======
Diluted earnings (loss) per
common share /(1)/........... $ 0.10 $ 0.07 $ 0.07 $ 0.08 $ (0.15) $ (0.07) $ (0.06) $ (0.09)
Net income (loss) excluding
nonrecurring items and stock
compensation expense......... $ 3,551 $ 2,212 $ 2,293 $ 2,625 $(3,025) $(2,347) $(1,994) $(1,743)
Diluted earnings per common share
excluding nonrecurring items/(1)/ $ 0.10 $ 0.07 $ 0.07 $ 0.08 $ (0.09) $ (0.07) $ (0.06) $ (0.05)
Weighted average common and
common equivalent shares
outstanding.................. 33,841 31,884 31,119 31,103 32,232 32,104 32,075 31,746
Stock price range /(2)/
High........................ $ 36.13 $ 12.25 $ 7.50 $ 6.56 $ 8.50 $ 3.35 $ 2.70 $ 3.95
Low......................... $ 9.50 $ 5.75 $ 4.75 $ 4.38 $ 2.63 $ 1.75 $ 1.71 $ 1.70


/(1)/ Earnings per common share is computed independently for each of the
quarters presented. Therefore, the sum of the quarterly net income per
share amounts will not necessarily equal the total for the year.
/(2)/ The Company's common stock is traded on the Nasdaq National Market under
the symbol "CAPA." As of December 31, 2001, there were approximately 170
shareholders of record of the Company's common stock. The Company has not
paid any cash dividends on its common stock. The Company intends to
retain any future earnings to fund the development and growth of its
business, and therefore, does not currently anticipate paying any cash
dividends in the foreseeable future.

37



ITEM 9. CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND
FINANCIAL DISCLOSURE

None.

PART III

ITEM 10. DIRECTORS AND EXECUTIVE OFFICERS OF THE REGISTRANT

The information required by this item is incorporated by reference to Captaris,
Inc.'s proxy statement for its 2001 Annual Meeting of Shareholders, which will
be filed with the Commission pursuant to Regulation 14A not later than 120 days
after December 31, 2001.

ITEM 11. EXECUTIVE COMPENSATION

The information required by this item is incorporated by reference to Captaris,
Inc.'s proxy statement for its 2002 Annual Meeting of Shareholders, which will
be filed with the Commission pursuant to Regulation 14A not later than 120 days
after December 31, 2001.

ITEM 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT

The information required by this item is incorporated by reference to Captaris,
Inc.'s proxy statement for its 2002 Annual Meeting of Shareholders, which will
be filed with the Commission pursuant to Regulation 14A not later than 120 days
after December 31, 2001.

ITEM 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS

The information required by this item is incorporated by reference to Captaris,
Inc.'s proxy statement for its 2002 Annual Meeting of Shareholders, which will
be filed with the Commission pursuant to Regulation 14A not later than 120 days
after December 31, 2001.

38



PART IV

ITEM 14. EXHIBITS, FINANCIAL STATEMENT SCHEDULES AND REPORTS ON FORM 8-K

A. LIST OF DOCUMENTS FILED AS A PART OF THIS REPORT

1. Index financial statements


. Consolidated Balance Sheets--December 31, 2001 and 2000 ................. 23
. Consolidated Statements of Income--Years ended December 31, 2001, 2000
and 1999 ................................................................ 24
. Consolidated Statements of Shareholders' Equity--Years ended December
31, 2001, 2000 and 1999 ................................................. 25
. Consolidated Statements of Cash Flows--Years ended December 31, 2001,
2000 and 1999 ........................................................... 26
. Notes to Consolidated Financial Statements .............................. 27
. Report of Independent Public Accountants ................................ 22

2. Index to Financial Statement Schedules
None
3. Index to Exhibits



Exhibit No. Description
- ----------- -----------

3.1 Restated Articles of Incorporation of Captaris, Inc. (A)(Exhibit 3.1)
3.2 Designation of Rights and Preferences of Series A Participating Cumulative Preferred Stock
3.3 Amended and Restated Bylaws of Captaris, Inc. (A)(Exhibit 3.2)
4.1 Rights Agreement, dated as of January 24, 2001, between Captaris, Inc. and Mellon Investor Services, LLC.
(C) (Exhibit 2.1)
10.1 1994 Nonemployee Directors Stock Option Plan (A) (Exhibit 10.1)
10.2 Captaris, Inc. Restated 1989 Stock Option Plan (D) (Exhibit 99.4)
10.3 Management Incentive Compensation Plan (A) (Exhibit 10.4)
10.4 Form of Indemnification Agreement between Captaris, Inc. and each of its
directors and officers (A) (Exhibit 10.6)
10.5 Lease Agreement dated June 30, 1989 between Riggs National Bank of Washington D.C. and
Captaris, Inc., as amended (A) (Exhibit 10.11)
10.6 Second Amendment to Lease Agreement dated February 1, 1995 between Riggs National Bank
of Washington D.C. and Captaris, Inc., (E) (Exhibit 10.11)
10.7 Third Amendment to Lease Agreement dated May 28, 1997 between Riggs National Bank of
Washington D.C. and Captaris, Inc., (F) ( Exhibit 10.10)
10.8 Lease Agreement dated May 28, 1997 between Riggs National Bank of Washington D.C. and
Captaris, Inc., (F) Exhibit 10.11)
10.9 Fourth Amendment to Lease Agreement dated November 9, 2000 between Riggs National Bank of
Washington D.C. and Captaris, Inc.,(J) Exhibit 10.10
#10.10 Amended Patent License Agreement dated September 29, 1995 between Syntellect
Technology Corp. and Captaris, Inc. (G) (Exhibit 10.1)
10.11 Master Software Manufacturing License Agreement dated June 11, 1992 between Intelligent
Environments Inc. and Captaris, Inc., as amended (A) (Exhibit 10.16)
10.12 Employment Agreement dated April 14, 1999 between Captaris, Inc. and David Sohm (H) (Exhibit 10.19)
10.13 Loan Agreement and Promissory Note dated July 30, 2001, between U.S. Bank of Washington
and Captaris, Inc.
10.14 Agreement and Plan of Merger among Captaris, Inc., Raven Acquisition Corp., Infinite Technologies, Inc.
and the stockholders of Infinite, dated as of January 3, 2001. (I) (Exhibit 10.1)
10.15 Escrow Agreement among Captaris, Inc., Raven Acquisition Corp., Brett Warthen, as Shareholder
Representative, and Mellon Investor Services, LLC, escrow agent, dated as of January 3, 2001. (I) (Exhibit
10.2)
10.16 Captaris, Inc. 2000 Non-Officer Employee Stock Compensation Plan(J) Exhibit 10.17
10.17 Employment Agreement, dated October 26, 2000, between Captaris, Inc. and David Anastasi.(J) Exhibit 10.18
10.18 Nonqualified Stock Option Letter Agreement, dated November 15, 2000 between Captaris, Inc. and David
Anastasi.(J) Exhibit 10.19
10.19 Nonqualified Stock Option Letter Agreement, dated December 14, 2000 between Captaris, Inc. and Tom
Ryan(J) Exhibit 10.20
21.1 Subsidiaries of Captaris, Inc.
23.1 Consent of Arthur Andersen, LLP
99.1 Letter to SEC regarding Andersen, dated March 26, 2002.


39



- -------------------
(A) Previously filed with, and incorporated herein by reference to, designated
exhibits to Registration Statement on Form S-1 of Captaris, Inc., File No.
333-85452.
(B) Previously filed with, and incorporated by reference to, designated
exhibit to the Company's Current Report on Form 8-K dated January 3, 1997,
File No. 0-25186.
(C) Previously filed with, and incorporated by reference to, designated
exhibit to the Company's Registration Statement on Form 8-A, filed on
February 2, 2001, File No. 0-25186.
(D) Previously filed with, and incorporated by reference to, designated
exhibit to Registration Statement on form S-8 of Captaris, Inc., File No.
333-38570.
(E) Previously filed with, and incorporated by reference to, designated
exhibit to the Company's 1995 Annual Report on Form 10-K, file No. 0-25186.
(F) Previously filed with, and incorporated by reference to, designated
exhibit to the Company's 1997 Annual Report on Form 10-K, File No. 0-25186.
(G) Previously filed with, and incorporated by reference to, designated
exhibit to the Company's Quarterly Report on Form 10-Q for the quarter
ended September 30, 1995, File No. 0-25186.
(H) Previously filed with, and incorporated by reference to, designated
exhibit to the Company's 1999 Annual Report on Form 10-K, File No. 0-25186.
(I) Previously filed with, and incorporated by reference to, designated
exhibit to the Company Current Report on Form 8-K dated January 7, 2001,
File No. 0-25186.
(J) Previously filed with, and incorporated by reference to, designated
exhibit to the Company's 2000 Annual Report on Form 10-K, File No. 0-25186.
# Confidential treatment requested for a portion of this agreement.

B. REPORTS ON FORM 8-K

The Company filed a Current Report on Form 8-K on December 4, 2001,
regarding the dismissal of its securities class action lawsuit.

40



SIGNATURES

Pursuant to the requirements of section 13 or 15(d) of the Securities
Exchange Act of 1934, the Registrant has duly caused this report to be signed
on its behalf the undersigned, thereunto duly authorized, in the City of
Kirkland, State of Washington, on the 26th day of March, 2002.

CAPTARIS, INC.

By: /s/ DAVID P. ANASTASI
-------------------------
David P. Anastasi
President and Chief Executive Officer

Pursuant to the requirements of the Securities Act of 1934, this Report
has been signed by the following persons in the capacities indicated below on
the 26th day of March, 2002.

Signature Title

/S/ DAVID P. ANASTASI President, Chief Executive Officer and
- --------------------------------- Director (Principal Executive Officer)
David P. Anastasi

/S/ JEFFREY B. DECILLIA Chief Financial Officer (Principal Financial
- --------------------------------- and Accounting Officer)
Jeffrey B. deCillia


/S/ RICHARD J. LAPORTE Chairman of the Board
- ---------------------------------
Richard J. LaPorte

/S/ JAMES S. CAMPBELL Director
- ---------------------------------
James S. Campbell

/s/ ROBERT L. LOVELY Director
- ---------------------------------
Robert L. Lovely

/S/ ROBERT F. GILB Director
- ---------------------------------
Robert F. Gilb

/S/ JOHN A. KELLEY, JR. Director
- ---------------------------------
John A. Kelley, Jr.

/S/ BRUCE L. CROCKETT Director
- ---------------------------------
Bruce L. Crockett

41




INDEX TO EXHIBITS



Exhibit No. Description
- ---------- -----------

3.1 Restated Articles of Incorporation of Captaris, Inc. (A)(Exhibit 3.1)
3.2 Designation of Rights and Preferences of Series A Participating Cumulative Preferred Stock
3.3 Amended and Restated Bylaws of Captaris, Inc. (A)(Exhibit 3.2)
4.1 Rights Agreement, dated as of January 24, 2001, between Captaris, Inc. and Mellon Investor Services, LLC.
(C) (Exhibit 2.1)
10.1 1994 Nonemployee Directors Stock Option Plan (A) (Exhibit 10.1)
10.2 Captaris, Inc. Restated 1989 Stock Option Plan (D) (Exhibit 99.4)
10.3 Management Incentive Compensation Plan (A) (Exhibit 10.4)
10.4 Form of Indemnification Agreement between Captaris, Inc. and each of its
directors and officers (A) (Exhibit 10.6)
10.5 Lease Agreement dated June 30, 1989 between Riggs National Bank of Washington D.C. and
Captaris, Inc., as amended (A) (Exhibit 10.11)
10.6 Second Amendment to Lease Agreement dated February 1, 1995 between Riggs National Bank
of Washington D.C. and Captaris, Inc., (E) (Exhibit 10.11)
10.7 Third Amendment to Lease Agreement dated May 28, 1997 between Riggs National Bank of
Washington D.C. and Captaris, Inc., (F) ( Exhibit 10.10)
10.8 Lease Agreement dated May 28, 1997 between Riggs National Bank of Washington D.C. and
Captaris, Inc., (F) Exhibit 10.11)
10.9 Fourth Amendment to Lease Agreement dated November 9, 2000 between Riggs National Bank of
Washington D.C. and Captaris, Inc.,(J) Exhibit 10.10
#10.10 Amended Patent License Agreement dated September 29, 1995 between Syntellect
Technology Corp. and Captaris, Inc. (G) (Exhibit 10.1)
10.11 Master Software Manufacturing License Agreement dated June 11, 1992 between Intelligent
Environments Inc. and Captaris, Inc., as amended (A) (Exhibit 10.16)
10.12 Employment Agreement dated April 14, 1999 between Captaris, Inc. and David Sohm (H) (Exhibit 10.19)
10.13 Loan Agreement and Promissory Note dated July 30, 2001, between U.S. Bank of Washington
and Captaris, Inc.
10.14 Agreement and Plan of Merger among Captaris, Inc., Raven Acquisition Corp., Infinite Technologies, Inc.
and the stockholders of Infinite, dated as of January 3, 2001. (I) (Exhibit 10.1)
10.15 Escrow Agreement among Captaris, Inc., Raven Acquisition Corp., Brett Warthen, as Shareholder
Representative, and Mellon Investor Services, LLC, escrow agent, dated as of January 3, 2001. (I) (Exhibit
10.2)
10.16 Captaris, Inc. 2000 Non-Officer Employee Stock Compensation Plan(J) Exhibit 10.17
10.17 Employment Agreement, dated October 26, 2000, between Captaris, Inc. and David Anastasi.(J) Exhibit 10.18
10.18 Nonqualified Stock Option Letter Agreement, dated November 15, 2000 between Captaris, Inc. and David
Anastasi.(J) Exhibit 10.19
10.19 Nonqualified Stock Option Letter Agreement, dated December 14, 2000 between Captaris, Inc. and Tom Ryan(J)
Exhibit 10.20
21.1 Subsidiaries of Captaris, Inc.
23.1 Consent of Arthur Andersen, LLP
99.1 Letter to SEC regarding Andersen, dated March 26, 2002.




- ------------------
(A) Previously filed with, and incorporated herein by reference to, designated
exhibits to Registration Statement on Form S-1 of Captaris, Inc., File No.
333-85452.
(B) Previously filed with, and incorporated by reference to, designated
exhibit to the Company's Current Report on Form 8-K dated January 3, 1997,
File No. 0-25186.
(C) Previously filed with, and incorporated by reference to, designated
exhibit to the Company's Registration Statement on Form 8-A, filed on
February 2, 2001, File No. 0-25186.
(D) Previously filed with, and incorporated by reference to, designated
exhibit to Registration Statement on form S-8 of Captaris, Inc., File No.
333-38570.
(E) Previously filed with, and incorporated by reference to, designated
exhibit to the Company's 1995 Annual Report on Form 10-K, File No.
0-25186.
(F) Previously filed with, and incorporated by reference to, designated
exhibit to the Company's 1997 Annual Report on Form 10-K, File No.
0-25186.
(G) Previously filed with, and incorporated by reference to, designated
exhibit to the Company's Quarterly Report on Form 10-Q for the quarter
ended September 30, 1995, File No. 0-25186.
(H) Previously filed with, and incorporated by reference to, designated
exhibit to the Company's 1999 Annual Report on Form 10-K, File No.
0-25186.
(I) Previously filed with, and incorporated by reference to, designated
exhibit to the Company Current Report on Form 8-K dated January 7, 2001,
File No. 0-25186.
(J) Previously filed with, and incorporated by reference to, designated
exhibit to the Company's 2000 Annual Report on Form 10-K, File No.
0-25186.
# Confidential treatment requested for a portion of this agreement.