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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549

FORM 10-Q

[x] QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d)
OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended September 30, 2002

OR

[ ] TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d)
OF THE SECURITIES EXCHANGE ACT OF 1934

for the transition period from _____ to _____

Commission file number 1-8323

CIGNA Corporation
(Exact name of registrant as specified in its charter)

Delaware 06-1059331
(State or other jurisdiction (I.R.S. Employer
of incorporation or organization) Identification No.)

One Liberty Place, 1650 Market Street
Philadelphia, Pennsylvania 19192

(Address of principal executive offices) (Zip Code)

Registrant's telephone number, including area code (215) 761-1000

Not Applicable
(Former name, former address and former fiscal year, if changed since last report)

        Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.

                                                                      Yes  x   No

As of September 30, 2002, 139,385,613 shares of the issuer’s common stock were outstanding.


CIGNA CORPORATION

INDEX

       
Page No.
 
PART I. FINANCIAL INFORMATION
 
Item 1. Financial Statements
 
Consolidated Income Statements 1
Consolidated Balance Sheets 2
Consolidated Statements of Comprehensive
  Income and Changes in Shareholders' Equity
3
Consolidated Statements of Cash Flows 4
Notes to the Financial Statements 5
 
Item 2. Management's Discussion and Analysis
  of Financial Condition and Results of Operations
 
16
 
Item 4. Controls and Procedures 36
 
PART II. OTHER INFORMATION
 
Item 1. Legal Proceedings 37
 
Item 6. Exhibits and Reports on Form 8-K 38
 
SIGNATURE 39
 
CERTIFICATIONS 40
 
EXHIBIT INDEX 44


As used herein, CIGNA refers to one or more of CIGNA Corporation and its consolidated subsidiaries.


Part I. FINANCIAL INFORMATION
Item 1. Financial Statements

CIGNA CORPORATION
CONSOLIDATED INCOME STATEMENTS

(In millions, except per share amounts)

Three Months Ended
September 30,
Nine Months Ended
September 30,
2002 2001 2002 2001

REVENUES                    
Premiums and fees   $ 4,034   $ 3,789   $ 12,169   $ 11,342  
Net investment income    664    721    2,054    2,145  
Other revenues    578    285    1,043    761  
Realized investment losses    (58 )  (17 )  (250 )  (75 )




    Total revenues    5,218    4,778    15,016    14,173  




BENEFITS, LOSSES AND EXPENSES  
Benefits, losses and settlement expenses    5,117    3,079    11,651    9,189  
Policy acquisition expenses    78    50    181    169  
Other operating expenses    1,307    1,238    3,812    3,599  




    Total benefits, losses and expenses    6,502    4,367    15,644    12,957  




INCOME (LOSS) BEFORE INCOME  
    TAXES (BENEFITS)    (1,284 )  411    (628 )  1,216  




Income taxes (benefits):  
    Current    (360 )  40    (91 )  288  
    Deferred    (47 )  101    (92 )  130  




        Total taxes (benefits)    (407 )  141    (183 )  418  




NET INCOME (LOSS)   $ (877 ) $ 270   $ (445 ) $ 798  


NET INCOME (LOSS) EXCLUDING GOODWILL  
    AMORTIZATION IN 2001 (Note 2)   $ (877 ) $ 282   $ (445 ) $ 834  


EARNINGS PER SHARE - BASIC  
    NET INCOME (LOSS)   $ (6.27 ) $ 1.83   $ (3.16 ) $ 5.34  
 
    NET INCOME (LOSS) EXCLUDING GOODWILL  
        AMORTIZATION IN 2001 (Note 2)   $ (6.27 ) $ 1.91   $ (3.16 ) $ 5.58  


EARNINGS PER SHARE - DILUTED  
    NET INCOME (LOSS)   $ (6.27 ) $ 1.81   $ (3.16 ) $ 5.26  

    NET INCOME (LOSS) EXCLUDING GOODWILL  
        AMORTIZATION IN 2001 (Note 2)   $ (6.27 ) $ 1.89   $ (3.16 ) $ 5.50  


DIVIDENDS DECLARED PER SHARE   $ 0.33   $ 0.32   $ 0.99   $ 0.96  


The accompanying Notes to the Financial Statements are an integral part of these statements.

1


CIGNA CORPORATION
CONSOLIDATED BALANCE SHEETS

(In millions, except per share amounts)

As of
September 30,
2002
       As of
       December 31,
       2001

 
ASSETS                    
Investments:  
   Fixed maturities, at fair value (amortized cost, $23,644; $22,672)     $    25,428       $ 23,401  
   Equity securities, at fair value (cost, $277; $310)        279        404  
   Mortgage loans        9,146        9,920  
   Policy loans        2,377        2,774  
   Real estate        332        432  
   Other long-term investments        916        1,193  
   Short-term investments        138        137  


       Total investments        38,616        38,261  
Cash and cash equivalents        2,477        1,933  
Accrued investment income        555        522  
Premiums, accounts and notes receivable        3,229        2,832  
Reinsurance recoverables        6,848        6,983  
Deferred policy acquisition costs        490        448  
Property and equipment        1,140        1,077  
Deferred income taxes        991        1,033  
Goodwill        1,648        1,652  
Other assets, including other intangibles        568        585  
Separate account assets        33,052        36,263  

        Total assets     $    89,614       $ 91,589  


LIABILITIES  
Contractholder deposit funds     $    28,757       $ 28,961  
Unpaid claims and claim expenses        4,352        3,978  
Future policy benefits        12,144        10,523  
Unearned premiums        210        246  


         Total insurance and contractholder liabilities        45,463        43,708  
Accounts payable, accrued expenses and other liabilities        5,011        4,886  
Short-term debt        130        50  
Long-term debt        1,500        1,627  
Separate account liabilities        33,052        36,263  

         Total liabilities        85,156        86,534  

CONTINGENCIES - NOTE 12  
 
SHAREHOLDERS' EQUITY  
Common stock (par value per share, $0.25; shares issued, 273; 271)        68        68  
Additional paid-in capital        3,205        3,093  
Net unrealized appreciation, fixed maturities   $ 508       $ 189      
Net unrealized appreciation (depreciation), equity securities    (9 )      50      
Net unrealized appreciation, derivatives    9        10      
Net translation of foreign currencies    (35 )      (26 )    
Minimum pension liability adjustment    (76 )      (76 )    


   Accumulated other comprehensive income        397        147  
Retained earnings        9,298        9,882  
Less treasury stock, at cost        (8,510 )      (8,135 )

         Total shareholders' equity        4,458        5,055  

         Total liabilities and shareholders' equity    $    89,614       $ 91,589  


SHAREHOLDERS' EQUITY PER SHARE    $    31.98       $ 35.71  


The accompanying Notes to the Financial Statements are an integral part of these statements.

2


CIGNA CORPORATION
CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME AND CHANGES IN
  SHAREHOLDERS’ EQUITY

(In millions)

Three Months Ended September 30, 2002 2001

Compre-
hensive
Income
Share-
holders'
Equity
Compre-
hensive
Income
Share-
holders'
Equity

 
Common stock           $ 68       $ 68  


Additional paid-in capital, July 1             3,201         3,080  
  Issuance of common stock for employee benefits plans        4        15  


Additional paid-in capital, September 30        3,205        3,095  


Accumulated other comprehensive income, July 1        182        157  
  Net unrealized appreciation, fixed maturities   $ 250    250   $ 174    174  
  Net unrealized depreciation, equity securities    (37 )  (37 )  (50 )  (50 )


      Net unrealized appreciation on securities    213        124      
  Net unrealized appreciation, derivatives    3    3    3    3  
  Net translation of foreign currencies    (1 )  (1 )  (2 )  (2 )


          Other comprehensive income    215        125  


Accumulated other comprehensive income, September 30        397        282  


Retained earnings, July 1        10,221        9,513  
  Net income (loss)    (877 )  (877 )  270    270  
  Common dividends declared        (46 )      (46 )


Retained earnings, September 30        9,298        9,737  


Treasury stock, July 1        (8,465 )      (7,537 )
  Repurchase of common stock        (45 )      (322 )
  Other treasury stock transactions, net        -        -  


Treasury stock, September 30        (8,510 )      (7,859 )

TOTAL COMPREHENSIVE INCOME (LOSS) AND
  SHAREHOLDERS' EQUITY
   $(662 ) $4,458 $395   $5,323  


   
Nine Months Ended September 30,  

Common stock, January 1           $ 68       $ 67  
  Issuance of common stock for employee benefits plans        -        1  


Common stock, September 30        68        68  


Additional paid-in capital, January 1        3,093        2,966  
  Issuance of common stock for employee benefits plans        112        129  


Additional paid-in capital, September 30        3,205        3,095  


Accumulated other comprehensive income, January 1        147        221  
  Net unrealized appreciation, fixed maturities   $ 319    319   $ 195    195  
  Net unrealized depreciation, equity securities    (59 )  (59 )  (116 )  (116 )


      Net unrealized appreciation on securities    260        79      
  Net unrealized appreciation (depreciation), derivatives    (1 )  (1 )  12    12  
  Net translation of foreign currencies    (9 )  (9 )  (30 )  (30 )


          Other comprehensive income    250        61      


Accumulated other comprehensive income, September 30        397        282  


Retained earnings, January 1        9,882        9,081  
  Net income (loss)    (445 )  (445 )  798    798  
  Common dividends declared        (139 )      (142 )


Retained earnings, September 30        9,298        9,737  


Treasury stock, January 1        (8,135 )      (6,922 )
  Repurchase of common stock        (343 )      (863 )
  Other treasury stock transactions, net        (32 )      (74 )


Treasury stock, September 30        (8,510 )      (7,859 )

TOTAL COMPREHENSIVE INCOME (LOSS) AND
  SHAREHOLDERS' EQUITY
   $(195 ) $4,458 $859   $5,323  


The accompanying Notes to the Financial Statements are an integral part of these statements.

3


CIGNA CORPORATION
CONSOLIDATED STATEMENTS OF CASH FLOWS

(In millions)

Nine Months Ended September 30,
2002 2001

 
CASH FLOWS FROM OPERATING ACTIVITIES            
    Net income (loss)   $ (445 ) $ 798  
    Adjustments to reconcile net income (loss) to net cash provided by  
        (used in) operating activities:  
            Insurance liabilities    1,779    (176 )
            Reinsurance recoverables    99    (23 )
            Deferred policy acquisition costs    (34 )  (36 )
            Premiums, accounts and notes receivable    (158 )  (66 )
            Accounts payable, accrued expenses and other liabilities    (212 )  27  
            Current income taxes    (497 )  170  
            Deferred income taxes    (92 )  130  
            Realized investment losses    250    75  
            Depreciation and amortization    166    179  
            Gains on sales of businesses    (57 )  (170 )
            Other, net    (103 )  (199 )


                Net cash provided by operating activities    696    709  


CASH FLOWS FROM INVESTING ACTIVITIES  
    Proceeds from investments sold:  
        Fixed maturities    3,518    2,652  
        Equity securities    101    190  
        Mortgage loans    741    524  
        Other (primarily short-term investments)    3,122    2,706  
    Investment maturities and repayments:  
        Fixed maturities    1,579    1,594  
        Mortgage loans    496    390  
    Investments purchased:  
        Fixed maturities    (6,142 )  (5,367 )
        Equity securities    (114 )  (211 )
        Mortgage loans    (461 )  (1,003 )
        Other (primarily short-term investments)    (2,578 )  (2,597 )
    Proceeds on sale of business    -    83  
    Deconsolidation of Japanese life insurance operation    -    (327 )
    Property and equipment, net    (205 )  (287 )
    Other, net    (27 )  (6 )


                Net cash provided by (used in) investing activities    30    (1,659 )


CASH FLOWS FROM FINANCING ACTIVITIES  
    Deposits and interest credited to contractholder deposit funds    6,027    6,432  
    Withdrawals and benefit payments from contractholder deposit funds    (5,731 )  (5,351 )
    Issuance of long-term debt    -    247  
    Repayment of long-term debt    (49 )  (42 )
    Repurchase of common stock    (355 )  (845 )
    Issuance of common stock    62    33  
    Common dividends paid    (138 )  (143 )


                Net cash provided by (used in) financing activities    (184 )  331  


Effect of foreign currency rate changes on cash and cash equivalents    2    (2 )

Net increase (decrease) in cash and cash equivalents    544    (621 )
Cash and cash equivalents, beginning of period    1,933    2,206  

Cash and cash equivalents, end of period   $ 2,477   $ 1,585  


Supplemental Disclosure of Cash Information:  
    Income taxes paid, net of refunds   $ 342   $ 53  
    Interest paid   $ 88   $ 79  

The accompanying Notes to the Financial Statements are an integral part of these statements.

4


CIGNA CORPORATION
NOTES TO THE FINANCIAL STATEMENTS

NOTE 1 – BASIS OF PRESENTATION

The consolidated financial statements include the accounts of CIGNA Corporation and all significant subsidiaries, which are referred to collectively as “CIGNA.” Intercompany transactions and accounts have been eliminated in consolidation. These consolidated financial statements were prepared in conformity with generally accepted accounting principles (GAAP).

The interim financial statements are unaudited but include all adjustments (consisting of normal recurring adjustments) necessary, in the opinion of management, for a fair statement of financial position and results of operations for the period reported. The interim consolidated financial statements and notes should be read in conjunction with the Consolidated Financial Statements and Notes in CIGNA’s 2001 Annual Report to Shareholders and Form 10-K for the year ended 2001.

The preparation of interim financial statements necessarily relies heavily on estimates. This and certain other factors, such as the seasonal nature of portions of the insurance business as well as competitive and other market conditions, call for caution in estimating results for the full year based on interim results of operations.

Certain reclassifications have been made to prior year amounts to conform to the 2002 presentation.

NOTE 2 – RECENT ACCOUNTING PRONOUNCEMENTS

Goodwill and other intangible assets. As of January 1, 2002, CIGNA adopted Statement of Financial Accounting Standards (SFAS) No. 142, “Goodwill and Other Intangible Assets.” SFAS No. 142 eliminates the practice of amortizing goodwill through periodic charges to earnings and establishes a new methodology for reporting and measuring goodwill and other intangible assets.

In accordance with the standard, CIGNA ceased goodwill amortization on January 1, 2002. Although goodwill is no longer amortized, SFAS No. 142 requires goodwill to be evaluated for impairment at least annually, and written down through earnings when impaired. At implementation, CIGNA’s evaluation of its goodwill, based on discounted cash flow analyses, resulted in no impairment loss.

For comparative purposes, the following table adjusts net income and basic and diluted earnings per share for the third quarter and nine months ended September 30, 2001, as if goodwill amortization had ceased at the beginning of 2001. Goodwill amortization is attributable to the Employee Health Care, Life and Disability Benefits segment.


     Three Months
     Ended
     September 30,
    Nine Months
    Ended
    September 30,
(In millions, except per share amounts) 2002 2001 2002 2001

Reported net income (loss)   $(877 ) $270   $(445 ) $798  
Adjustment for goodwill 
 amortization, after-tax  --   12   --   36  

Adjusted net income (loss)  $(877 ) $282   $(445 ) $834  


Reported basic earnings (loss) 
 per share  $(6.27 ) $1.83 $(3.16 ) $5.34
Adjustment for goodwill 
 amortization, after-tax  --   0.08 --   0.24

Adjusted basic earnings (loss) 
 per share  $(6.27 ) $1.91 $(3.16 ) $5.58


Reported diluted earnings 
 (loss) per share  $(6.27 ) $1.81 $(3.16 ) $5.26
Adjustment for goodwill 
 amortization, after-tax  --   0.08 --   0.24

Adjusted diluted earnings 
 (loss) per share  $(6.27 ) $1.89 $(3.16 ) $5.50


CIGNA’s other intangible assets are primarily purchased customer lists and provider contracts. As of January 1, 2002, the gross carrying value of CIGNA’s other intangible assets was $247 million and accumulated amortization was $91 million. These intangible assets will continue to be amortized through periodic charges to earnings.

Impairment of long-lived assets. As of January 1, 2002, CIGNA adopted SFAS No. 144, “Accounting for the Impairment or Disposal of Long-Lived Assets.” At implementation, CIGNA reclassified real estate of $119 million to “held and used” that was previously “held for sale.” Adoption of SFAS No. 144 did not

5


have a material effect on CIGNA’s consolidated financial statements.

Under the new standard, beginning on January 1, 2002, CIGNA accounts for real estate as follows:

o  

Real estate “ held and used” is expected to be held longer than one year and will include real estate when acquired through the foreclosure of mortgage loans. CIGNA carries real estate held and used at depreciated cost less any write-downs to fair value due to impairment and assesses impairment when cash flows indicate that the carrying value may not be recoverable. Depreciation is generally calculated using the straight-line method based on the estimated useful life of the particular real estate asset.

o  

Real estate is “held for sale” when a buyer’s investigation is completed, a deposit has been received and the sale is expected to be completed within the next year. Real estate held for sale is carried at the lower of carrying value or current fair value, less estimated costs to sell, and is not depreciated. Valuation reserves reflect any changes in fair value.

o  

Real estate acquired through the foreclosure of mortgage loans prior to implementation of SFAS No. 144 is generally classified as "held for sale."

o  

CIGNA uses several methods to determine the fair value of real estate, but relies primarily on discounted cash flow analyses and, in some cases, third party appraisals.

Derivative instruments and hedging activities.  As of January 1, 2001, CIGNA implemented SFAS No. 133, “Accounting for Derivative Instruments and Hedging Activities.” SFAS No. 133 requires companies to report derivatives on the balance sheet at fair value with changes in fair values reported in net income or accumulated other comprehensive income. SFAS No. 133 allows companies to use hedge accounting when derivatives are designated, qualify and are highly effective as hedges. Under hedge accounting, the changes in fair value of the derivative and the hedged risk are generally recognized together and offset each other when reported in net income. At implementation, SFAS No. 133 had an immaterial effect on CIGNA’s consolidated financial statements.

In the third quarter of 2002, CIGNA implemented a program to substantially reduce the equity market exposures for certain specialty life reinsurance contracts by selling exchange-traded futures contracts. Under these futures contracts, CIGNA settles cash daily in the amount of the change in fair value of the contracts and fair value changes are reported in other revenues or other operating expenses. See Note 3 for further discussion.

In the third quarter of 2002, CIGNA recorded a pre-tax loss of $16 million in other operating expenses reflecting the net changes in fair value (due to stock market declines and changes in assumptions used) for certain other reinsurance contracts that guarantee minimum income benefits. See Note 12 for further discussion.

In the third quarter of 2001, CIGNA recorded a pre-tax loss of $10 million in other operating expenses reflecting the decline in fair value of forward starting swaps used to hedge a mortgage loan participation held for sale. The increase in fair value of the participation to be sold was $5 million pre-tax, reported in other revenues. CIGNA also recorded $9 million pre-tax in realized investment losses for embedded derivatives whose fair value is based on returns of underlying commercial loan pools.

The effects of other derivatives were not material to CIGNA’s consolidated results of operations, liquidity or financial condition for the third quarter or nine months of 2002 or 2001.

NOTE 3 – CHARGES FOR THE RUN-OFF REINSURANCE OPERATIONS

Losses on specialty life reinsurance contracts. In the third quarter of 2002, CIGNA recognized an after-tax charge of $720 million ($1.1 billion pre-tax) to strengthen reserves related to certain specialty life reinsurance contracts and the adoption of a program to substantially reduce equity market risks related to these contracts.

CIGNA’s reinsurance operations, which were discontinued in 2000 and are now an inactive business in run-off mode, reinsured a guaranteed minimum death benefit under certain variable annuities issued by other insurance companies. These variable annuities are essentially investments in mutual funds combined with a death benefit.

6


Death benefits under the annuity contracts reinsured by CIGNA are determined using various methods.

The majority of CIGNA’s exposure arises under annuities that guarantee that the benefit received at death will be no less than the highest historical account value of the related mutual fund investments on an annuitant’s contract anniversary date. Under this type of death benefit, CIGNA is liable to the extent the highest historical anniversary account value exceeds the fair value of the related mutual fund investments at the time of an annuitant’s death. Other annuity designs that CIGNA reinsured guarantee that the benefit received at death will be no less than net deposits paid into the contract accumulated at a specified rate or net deposits paid into the contract. In periods of declining equity markets and in periods of flat equity markets following a decline, CIGNA’s liabilities for these guaranteed minimum death benefits increase.

As a result of equity market declines and volatility early in the third quarter of 2002, CIGNA evaluated alternatives for addressing the exposures associated with these reinsurance contracts, considering the possibility of continued depressed equity market conditions, the potential effects of further market declines and the impact on future earnings and capital. As a result of this evaluation, CIGNA implemented a program to substantially reduce the equity market exposures of this business by selling exchange-traded futures contracts and, potentially, other instruments, which are expected to rise in value as the equity market declines and decline in value as the equity market rises.

The purpose of this program is to substantially reduce the adverse effects of potential future stock market declines on CIGNA’s liabilities for certain reinsurance contracts, as increases in liabilities under the reinsurance contracts from a declining market will be substantially offset by investment gains on the futures contracts. A consequence of this program is that it also substantially reduces the positive effects of potential future equity market increases, as reductions in liabilities under these contracts from improved equity market conditions will be substantially offset by investment losses on the futures contracts.

In order to achieve the objective of this program, CIGNA expects to adjust its futures contract position and possibly enter into other positions over time to reflect changing equity market levels and changes in the investment mix of the underlying variable annuity investments.

The $720 million after-tax charge consists of:

o  

$620 million after-tax, principally reflecting the reduction in assumed future equity market returns as a result of implementing the program and, to a lesser extent, changes to the policy surrender, mortality, market volatility and discount rate assumptions used in estimating the liabilities for these contracts. As noted below, CIGNA determines liabilities under the reinsurance contracts using an assumption for expected future performance of equity markets. A consequence of implementing the program is, effectively, a reduction in the assumption for expected future performance of equity markets, as the futures contracts essentially eliminate the opportunity to achieve previously expected market returns; and

o  

$100 million after-tax reflecting deterioration in equity markets that occurred in the third quarter of 2002 (prior to implementation of the program).

In the third quarter of 2002, CIGNA recorded a pre-tax gain of $300 million in other revenues to reflect the increase in fair value of futures contracts since the inception of the program. A corresponding expense reflecting the increase in liabilities for the specialty life reinsurance contracts is included in benefits, losses and settlement expenses.

CIGNA estimates its liabilities for this business using assumptions as to equity market returns and the volatility of the underlying equity and bond mutual fund investments, future investment yield, mortality and policy surrenders. If actual experience is different from the assumptions used in estimating these liabilities, a change in these liabilities could result. CIGNA had reserves for these liabilities of approximately $1.6 billion as of September 30, 2002, and approximately $300 million as of December 31, 2001.

As of September 30, 2002, the aggregate fair value of the underlying mutual fund investments of the

7


variable annuities guaranteed by CIGNA was approximately $49 billion. The death benefit coverage in force as of that date (representing the amount that CIGNA would have to pay if all 1.5 million annuitants had died on that date) was approximately $26 billion. The death benefit coverage in force represents the excess of the guaranteed benefit amount over the fair value of the underlying mutual fund investments. The notional amount of the futures contract positions held by CIGNA at September 30, 2002, was $2.5 billion.

Other charges.  CIGNA also recognized an after-tax charge of $317 million ($408 million pre-tax) in the third quarter of 2002 for Unicover and other run-off reinsurance exposures, including London reinsurance business. For further information on these charges, see Note 10.

NOTE 4 – ACQUISITIONS AND DISPOSITIONS

Over the long term, CIGNA’s priorities for use of capital are internal growth, acquisitions and share repurchase. Given the capital needs of CIGNA’s principal subsidiary (Connecticut General Life Insurance Company) primarily resulting from the charges for the run-off reinsurance operations (see Note 3), CIGNA intends to retain capital and has suspended share repurchase. CIGNA conducts regular strategic and financial reviews of its businesses to ensure that its capital is used effectively. As a result of these reviews, CIGNA may acquire or dispose of assets, subsidiaries or lines of business. Significant transactions are described below.

Sale of Lovelace Health Systems. In July 2002, CIGNA entered into an agreement to sell the operations of Lovelace Health Systems, Inc., an integrated health care system located in New Mexico that includes a multi-specialty physician group practice, a hospital, family practice clinics and a health plan, for cash proceeds of approximately $235 million. Sale proceeds will be adjusted by changes in net assets through the closing for results of operations. The sale, which is subject to regulatory approval and other conditions to closing, is expected to be completed on or about January 1, 2003. The determination of the gain on sale will be affected by transaction costs and other adjustments.

In the third quarter of 2002, CIGNA increased reserves for a Medicare cost reporting matter associated with Lovelace (see Note 12) by $9 million after-tax ($14 million pre-tax).

Sales of interests in Japanese life insurance operation. In 2001, CIGNA sold portions of its interest in its Japanese life insurance operation to Yasuda Fire & Marine Insurance Company Ltd. as follows:


Date of Sale Portion of
CIGNA
Equity
Ownership
Interest
Sold
 
Equity
Ownership
Interest
Retained
by CIGNA
 
 
Proceeds
from
Sale (in
millions)
 
Gain on
Sale, after-
tax (in
millions)

Jan. 2001   21%     40%     $83       $8      
Nov. 2001  40%     --         $267       $27      

As a result of the January 2001 sale, CIGNA stopped consolidating the assets, liabilities, revenues and expenses of this operation and, until the November 2001 sale, accounted for its remaining interest under the equity method of accounting.

Sale of portions of U.S. life reinsurance business. In 2000, CIGNA sold its U.S. individual life, group life and accidental death reinsurance business for cash proceeds of approximately $170 million. The sale generated an after-tax gain of approximately $85 million, which was deferred because the sale was structured as an indemnity reinsurance arrangement.

In the second and third quarters of 2002 and in the second, third and fourth quarters of 2001, the acquirer entered into agreements with the reinsured parties, relieving CIGNA of any remaining obligations to those parties. As a result, CIGNA accelerated the recognition of $1 million after-tax of the deferred gain for the third quarter and $3 million after-tax for the nine months of 2002. CIGNA accelerated the recognition of $33 million after-tax for the third quarter and $55 million after-tax for the nine months of 2001. Excluding the accelerated gain recognition, CIGNA also recognized in the Run-off Reinsurance Operations segment, $2 million after-tax of the deferred gain for the third quarter and $8 million after-tax for the nine months of 2001, compared with less than $1 million after-tax for the third quarter and nine months of 2002. The remaining deferred gain as of September 30, 2002, was approximately $1 million after-tax.

8


CIGNA has placed its remaining reinsurance businesses (including its accident, domestic health, international life and health, and specialty life reinsurance businesses) into run-off and has stopped underwriting new reinsurance business. See also Notes 3 and 10 for further discussions related to the Run-off Reinsurance Operations segment.

NOTE 5 - RESTRUCTURING PROGRAMS

Fourth quarter 2001 program. In the fourth quarter of 2001, CIGNA adopted a restructuring program primarily to consolidate existing health service centers into regional service centers. As a result, CIGNA recognized in operating expenses an after-tax charge of $62 million ($96 million pre-tax) in the Employee Health Care, Life and Disability Benefits segment. The after-tax charge consisted of $31 million of severance costs ($48 million pre-tax) and $31 million in real estate costs ($48 million pre-tax) related to vacating certain locations.

The severance charge reflected the expected reduction of approximately 3,100 employees. As a result of the consolidation of health service centers, CIGNA expects to hire approximately 1,100 employees, thereby resulting in a net reduction of approximately 2,000 employees under this program. As of September 30, 2002, 2,118 employees had been terminated under the program (817 employees were terminated in the third quarter of 2002). The real estate charges consisted of $37 million pre-tax related to vacating leased facilities, which are cash obligations pertaining to non-cancelable lease obligations and lease termination penalties. The charge also included $11 million pre-tax of non-cash asset write-downs. As of September 30, 2002, CIGNA paid $36 million related to severance and vacating leased facilities under this program ($13 million was paid in the third quarter of 2002).

CIGNA expects this restructuring program to be substantially completed during 2002. The table below indicates CIGNA’s restructuring activity (pre-tax) for this program:


Severance      
(Dollars in millions) No. of
Employees
Cost Real
Estate
Total

Balance as of              
  December 31, 2001  2,664   $43   $36   $79  
First quarter 2002 activity: 
  Employees  (203 ) (7 )   (7 )
  Lease costs      (2 ) (2 )

Balance as of March 31, 2002  2,461   36   34   70  
Second quarter 2002 activity: 
  Employees  (662 ) (7 )   (7 )
  Lease costs      (1 ) (1 )

Balance as of June 30, 2002  1,799   29   33   62  
Third quarter 2002 activity: 
  Employees  (817 ) (10 )   (10 )
  Lease costs      (3 ) (3 )

Balance as of 
  September 30, 2002  982   $19   $30   $49  


Additional restructuring activities. In light of operational issues and current operating results, CIGNA is currently undertaking a review of its health care operations with the objective of attaining additional operational efficiencies and achieving additional cost savings. This review is not complete but is expected to result in the elimination of certain employee positions and the closing of certain offices. CIGNA has not yet finalized the amount of costs that will be incurred in connection with implementing any plans, or the amount of related cost savings, although CIGNA does not expect to incur costs in excess of $100 million after-tax. CIGNA expects to complete this review and adopt related restructuring plans prior to the end of 2002.

NOTE 6 - EVENTS OF SEPTEMBER 11, 2001

As a result of claims arising from the events of September 11, 2001, CIGNA recorded after-tax charges of $25 million in the third quarter of 2001. These charges, which are net of reinsurance, primarily related to life, accident and disability claims and, to a lesser extent, higher utilization of managed behavioral health services. These charges were reported by segment as follows: Employee Health Care, Life and Disability Benefits, $20 million; Employee Retirement Benefits and Investment Services, $3 million; and Run-off Reinsurance Operations, $2 million.

9


NOTE 7 - INVESTMENTS

Realized Investment Gains and Losses

Realized gains and losses on investments, excluding policyholder share, were as follows:


     Three Months
     Ended
     September 30,
    Nine Months
    Ended
    September 30,
(In millions) 2002 2001 2002 2001

Fixed maturities   $(45 ) $(28 ) $(166 ) $(121 )
Equity securities  (9 ) (2 ) (35 ) 50  
Mortgage loans  (1 ) --   (10 ) --  
Real estate  (2 ) 3   (39 ) (7 )
Other  (1 ) 10   --   3  
 
   (58 ) (17 ) (250 ) (75 )
Less income tax benefits  (18 ) (6 ) (86 ) (28 )

Net realized investment 
   losses  $(40 ) $(11 ) $(164 ) $(47 )

Fixed Maturities and Equity Securities

Sales of available-for-sale fixed maturities and equity securities, including policyholder share, were as follows:


     Three Months
     Ended
     September 30,
    Nine Months
    Ended
    September 30,
(In millions) 2002 2001 2002 2001

Proceeds from sales   $1,603   $739   $3,619   $2,842  
Gross gains on sales  $32   $35   $91   $138  
Gross losses on sales  $(133 ) $(3 ) $(286 ) $(62 )

NOTE 8 - ACCUMULATED OTHER COMPREHENSIVE INCOME

Changes in accumulated other comprehensive income (which exclude policyholder share) were as follows:


(In millions) Pre-Tax Tax
(Expense)
Benefit
After-
Tax

Three Months Ended September 30,        

2002

Net unrealized appreciation,        
 securities: 
Unrealized appreciation on securities held  $267   $(91 ) $176  
Losses realized on securities  54   (17 ) 37  

Net unrealized appreciation, securities  $321   $(108 ) $213  


Net unrealized appreciation, 
 derivatives  $5   $(2 ) $3  


Net translation of foreign 
 currencies  $(1 ) $--   $(1 )


2001

Net unrealized appreciation, 
 securities: 
Unrealized appreciation on securities held  $162   $(59 ) $103  
Losses realized on securities  30   (9 ) 21  

Net unrealized appreciation, securities  $192   $(68 ) $124  


Net unrealized appreciation 
 derivatives  $4   $(1 ) $3  


Net translation of foreign 
 currencies  $(3 ) $1   $(2 )


Nine Months Ended September 30, 

2002

Net unrealized appreciation, 
 securities: 
Unrealized appreciation on securities held  $195   $(66 ) $129  
Losses realized on securities  201   (70 ) 131  

Net unrealized appreciation, securities  $396   $(136 ) $260  


Net unrealized depreciation, 
 derivatives  $(1 ) $--   $(1 )


Net translation of foreign 
 currencies  $(12 ) $3   $(9 )


2001

Net unrealized appreciation, 
 securities: 
Unrealized appreciation on securities held  $93   $(37 ) $56  
Losses realized on securities  71   (24 ) 47  
Gains realized on sale of business  (31 ) 11   (20 )
Reclassification to establish separate 
 caption for derivatives  (6 ) 2   (4 )

Net unrealized appreciation, securities  $127   $(48 ) $79  


Net unrealized appreciation, 
 derivatives: 
Reclassification to establish separate 
 caption for derivatives  $6   $(2 ) $4  
Unrealized appreciation on derivatives 
 held  12   (4 ) 8  

Net unrealized appreciation, 
 derivatives  $18   $(6 ) $12  


Net translation of foreign 
 currencies: 
Net translation on foreign currencies held  $(52 ) $18   $(34 )
Foreign currency translation gains realized 
 on sale of business  6   (2 ) 4  

Net translation of foreign currencies  $(46 ) $16   $(30 )


10


NOTE 9 - EARNINGS (LOSS) PER SHARE

Basic and diluted earnings (loss) per share are computed as follows:


(Dollars in millions, except
per share amounts)
Basic Effect of
Dilution
Diluted

Three Months Ended September 30,        

2002

Net loss  $(877 ) $--   $(877 )


Shares (in thousands): 
Weighted average  139,767   --   139,767  
Options and restricted stock grants*    --   --  

Total shares  139,767   --   139,767  


Loss per share  $(6.27 ) --   $(6.27 )


2001

Net income  $270   $--   $270  


Shares (in thousands): 
Weighted average  147,296   --   147,296  
Options and restricted stock grants    1,801   1,801  

Total shares  147,296   1,801   149,097  


Earnings per share  $1.83   $(0.02 ) $1.81  


Earnings per share adjusted to 
 exclude goodwill amortization 
 in 2001 (Note 2)  $1.91   $(0.02 ) $1.89  


Nine Months Ended September 30, 

2002

Net loss  $(445 ) $--   $(445 )


Shares (in thousands): 
Weighted average  140,726   --   140,726  
Options and restricted stock grants*    --   --  

Total shares  140,726   --   140,726  


Loss per share  $(3.16 ) --   $(3.16 )


2001

Net income  $798   $--   $798  


Shares (in thousands): 
Weighted average  149,500   --   149,500  
Options and restricted stock grants    2,355   2,355  

Total shares  149,500   2,355   151,855  


Earnings per share  $5.34   $(0.08 ) $5.26  


Earnings per share adjusted to 
 exclude goodwill amortization 
 in 2001 (Note 2)  $5.58   $(0.08 ) $5.50  


Common shares held as Treasury shares were 133,242,342 as of September 30, 2002, and 126,237,140 as of September 30, 2001.

NOTE 10 - REINSURANCE RECOVERABLES

In the normal course of business, CIGNA’s insurance subsidiaries enter into agreements with other insurance companies to assume and cede reinsurance. Reinsurance is ceded primarily to limit losses from large exposures and to permit recovery of a portion of direct losses. Reinsurance does not relieve the originating insurer of liability. CIGNA evaluates the financial condition of its reinsurers and monitors their concentrations of credit risk.

Individual life and annuity reinsurance. CIGNA had a reinsurance recoverable of $5.6 billion at September 30, 2002, and December 31, 2001, from Lincoln National Corporation that arose from the 1998 sale of CIGNA’s individual life insurance and annuity business to Lincoln through an indemnity reinsurance arrangement.

Unicover and London reinsurance. The Run-off Reinsurance Operations include an approximate 35% share in the primary layer of a workers’ compensation reinsurance pool, which was formerly managed by Unicover Managers, Inc. The pool had obtained reinsurance for a significant portion of its exposure to claims, but disputes had arisen regarding this reinsurance (also known as retrocessional) coverage. The retrocessionaires commenced arbitration in the United States against Unicover and the pool members, seeking rescission or damages. An arbitration ruling was issued in October 2002 related to this matter.

The Run-off Reinsurance Operations also include reinsurance contracts assumed by CIGNA in the London market. CIGNA obtained reinsurance in the London market for a significant portion of the claims under these contracts. Some of these London market retrocessionaires have disputed the validity of their contracts with CIGNA and arbitration over some of these disputes has commenced.

Based on the outcome of the Unicover arbitration and a review of exposures for the run-off reinsurance operations, including an assessment of London market retrocessional disputes and exposures, CIGNA recorded an after-tax charge of $317 million ($408 million pre-tax) in the third quarter of 2002. See Note 12 for more information.

_________________

* Because of the net loss for the third quarter and nine months ended September 30, 2002, the number of shares used to compute loss per share does not reflect the dilution caused by stock options and restricted stock grants of approximately 1.1 million for the third quarter and 1.7 million for the nine months ended September 30, 2002.

11


Other reinsurance. CIGNA could have losses if reinsurers fail to indemnify CIGNA on other reinsurance arrangements, whether because of reinsurer insolvencies or contract disputes. However, management does not expect charges for other unrecoverable reinsurance to have a material adverse effect on CIGNA’s consolidated results of operations, liquidity or financial condition.

Effects of reinsurance. In CIGNA’s consolidated income statements, premiums and fees were net of ceded premiums, and benefits, losses and settlement expenses were net of reinsurance recoveries, in the following amounts:


     Three Months
     Ended
     September 30,
    Nine Months
    Ended
    September 30,
(In millions) 2002 2001 2002 2001

Premiums and fees          
Individual life 
 insurance and annuity 
 business sold  $87   $96   $259   $278  
Other  11   29   144   209  


Total  $98   $125   $403   $487  


Reinsurance recoveries 
Individual life 
 insurance and annuity 
 business sold  $66   $39   $226   $139  
Other  (135 ) 143   67   251  

Total  $(69 ) $182   $293   $390  


NOTE 11 - SEGMENT INFORMATION

Operating segments generally reflect groups of related products, but the International Life, Health and Employee Benefits segment is based on geography. CIGNA measures the financial results of its segments using operating income (net income excluding after-tax realized investment results).

As a result of losses on certain specialty life reinsurance contracts recognized in the third quarter of 2002 (see Note 3), CIGNA placed the run-off reinsurance operations (previously reported in Other Operations) into a separate reporting segment in accordance with SFAS No. 131, “Disclosures about Segments of an Enterprise and Related Information.” Prior periods have been reclassified to conform to this presentation.

Summarized segment financial information was as follows:


     Three Months
     Ended
     September 30,
    Nine Months
    Ended
    September 30,
(In millions) 2002 2001 2002 2001

Premiums and fees and other revenues          
Employee Health Care, 
 Life and Disability 
 Benefits  $3,913   $3,636   $11,750   $10,806  
Employee Retirement 
 Benefits and Investment 
 Services  72   80   248   241  
International Life, Health 
 and Employee Benefits  210   218   614   641  
Run-off Reinsurance 
 Operations  362   77   427   219  
Other Operations  70   78   220   244  
Corporate  (15 ) (15 ) (47 ) (48 )

Total  $4,612   $4,074   $13,212   $12,103  


Net income (loss) 
Operating income (loss): 
Employee Health Care, 
 Life and Disability 
 Benefits  $154   $189   $598   $591  
Employee Retirement 
 Benefits and Investment 
 Services  57   52   171   165  
International Life, Health 
 and Employee Benefits  8   15   24   46  
Run-off Reinsurance 
 Operations  (1,052 ) 29   (1,055 ) 50  
Other Operations  18   15   55   52  
Corporate  (22 ) (19 ) (74 ) (59 )

Total operating 
 income (loss)  (837 ) 281   (281 ) 845  
Realized investment 
 losses, net of taxes  (40 ) (11 ) (164 ) (47 )

Net income (loss)  $(877 ) $270   $(445 ) $798  


Net income (loss) adjusted 
 to exclude goodwill 
 amortization in 2001 
 (Note 2)  $(877 ) $282   $(445 ) $834  


As discussed in Note 2, CIGNA ceased goodwill amortization as of January 1, 2002, pursuant to SFAS No. 142. Goodwill amortization was $12 million after-tax for the third quarter of 2001 and $36 million after-tax for the nine months ended September 30, 2001, and was attributable to the Employee Health Care, Life and Disability Benefits segment.

12


NOTE 12 - CONTINGENCIES AND OTHER MATTERS

Financial Guarantees

CIGNA, through its subsidiaries, is contingently liable for various financial guarantees provided in the ordinary course of business.

Separate account assets are contractholder funds maintained in accounts with specific investment objectives. CIGNA records separate account liabilities equal to separate account assets. In certain cases, CIGNA guarantees a minimum level of benefits for retirement and insurance contracts written in separate accounts. CIGNA establishes an additional liability if management believes that CIGNA will be required to make a payment under these guarantees, which include the following:

o  

CIGNA guarantees that separate account assets will be sufficient to pay certain retiree or life benefits. The sponsoring employers are primarily responsible for ensuring that assets are sufficient to pay these benefits and are required to maintain assets that exceed a certain percentage of benefit obligations. This percentage varies depending on the asset class within a sponsoring employer's portfolio (for example, a bond fund would require a lower percentage than a riskier equity fund) and thus will vary as the composition of the portfolio changes. If employers do not maintain the required levels of separate account assets, CIGNA has the right to redirect the management of the related assets to provide for benefit payments. As of September 30, 2002, employers were required to maintain assets that exceed 102% to 127% of benefit obligations. Benefit obligations under these arrangements were $3.3 billion as of September 30, 2002, and $2.4 billion as of December 31, 2001. There were no additional liabilities required for these guarantees as of September 30, 2002, or December 31, 2001.

o  

Under arrangements with certain retirement plan sponsors, CIGNA guarantees that plan participants will receive the value of their accounts if they withdraw their balances. These guarantees could require payment by CIGNA in the event that a significant number of plan participants withdraw their accounts when the market value of the related assets is less than the plan participant account values at the time of withdrawal. Participant account values under these arrangements were $2.3 billion as of September 30, 2002, and $1.8 billion as of December 31, 2001. There were no additional liabilities required for these guarantees as of September 30, 2002, or December 31, 2001.

o  

CIGNA guarantees a minimum level of earnings (based on investment, mortality and retirement experience) for a group annuity contract. If the actual investment return is less than the minimum guaranteed level, CIGNA is required to fund the difference. The guaranteed benefit obligation was $324 million as of September 30, 2002, and $334 million as of December 31, 2001. CIGNA had additional liabilities for this guarantee of $15 million as of September 30, 2002, and $14 million as of December 31, 2001.

CIGNA does not expect that these guarantees will have a material adverse effect on CIGNA’s consolidated results of operations, liquidity or financial condition.

CIGNA guaranteed $42 million of industrial revenue bond issues as of September 30, 2002, and December 31, 2001, which will mature in 2007. If the issuers default, CIGNA will be required to make periodic payments based on the original terms of the bonds. Unlike many debt obligations, an event of default under these bonds will not cause the scheduled principal payments to be due immediately.

Specialty Life Reinsurance Contracts

The Run-off Reinsurance Operations include certain specialty life reinsurance contracts that guarantee minimum death benefits based on unfavorable changes in variable annuity account values. In the third quarter of 2002, CIGNA recognized an after-tax charge of $720 million ($1.1 billion pre-tax) to strengthen reserves related to these contracts and the adoption of a program to substantially reduce equity market risks related to these contracts. See Note 3 for further information.

CIGNA has also written reinsurance contracts with issuers of variable annuity contracts that provide annuitants with certain guarantees related to minimum income benefits. When annuitants elect

13


to receive these minimum income benefits, CIGNA may be required to make payments based on changes in underlying mutual fund values and interest rates.

CIGNA has purchased reinsurance from third parties which covers 80% of the exposures of these contracts. CIGNA estimates the fair value of the assets and liabilities associated with these contracts using assumptions as to equity market returns, volatility of the underlying equity and bond mutual fund investments, treasury rates, future investment yield, mortality, annuity election rates and policy surrenders. As of September 30, 2002, CIGNA had liabilities of $100 million related to these contracts and amounts recoverable from reinsurers of $80 million. See Note 2 for further information.

Regulatory and Industry Developments

CIGNA’s businesses are subject to a changing social, economic, legal, legislative and regulatory environment. Some current issues that may affect CIGNA’s businesses include:

o  

initiatives to increase health care regulation;

o  

efforts to expand tort liability of health plans;

o  

class action lawsuits targeting health care companies, including CIGNA;

o  

initiatives to restrict insurance pricing and the application of underwriting standards; and

o  

efforts to revise federal tax laws.

Health care regulation. Federal and state legislatures, administrative agencies and courts continue efforts to increase regulation of the health care industry and change its operational practices. Regulatory and operational changes could have an adverse effect on CIGNA’s health care operations if they reduce marketplace competition and innovation or result in increased medical or administrative costs without improving the quality of care. Debate at the federal level over “managed care reform” and “patients’ bill of rights” legislation, focusing on questions regarding liability, is expected to continue.

Privacy regulations under the Health Insurance Portability and Accountability Act (HIPAA) of 1996 cover all aspects of the health care delivery system, and address the use and disclosure of individually identifiable health care information. Compliance with the privacy regulations is required by April 2003. In addition to the privacy regulations, HIPAA establishes national electronic transaction standards, which apply to health insurers, providers and other covered entities. They are intended to improve the efficiency and effectiveness of the nation’s health care system by encouraging the widespread use of electronic data interchange. CIGNA must implement these standards by October 2003.

Other HIPAA regulations, which are expected to be issued soon, include standards to protect the security of health data as well as the assignment of a unique national identifier for each health plan and provider. Regulations requiring a unique national identifier for employer groups were issued in May 2002. CIGNA has commenced significant systems enhancements, training and administrative efforts to satisfy these requirements. Incremental technology and business-related expenses associated with CIGNA’s compliance efforts are estimated to be approximately $20 million after-tax for the fourth quarter of 2002, and approximately $60 million after-tax for fiscal 2003. There can be no assurance that the effect of these regulations or the result of CIGNA’s compliance efforts will not adversely affect CIGNA’s businesses.

Other possible regulatory changes that could have an adverse effect on CIGNA’s health care operations include:

o  

additional mandated benefits or services that increase costs without improving the quality of care;

o  

narrowing of the Employee Retirement Income Security Act of 1974 (ERISA) preemption of state laws;

o  

changes in ERISA regulations resulting in increased administrative burdens and costs;

o  

additional restrictions on the use of prescription drug formularies;

o  

additional privacy legislation and regulations that interfere with the proper use of medical information for research, coordination of medical care and disease management;

o  

additional rules establishing the time periods for payment of health care provider claims that vary from state to state; and

o  

legislation that would exempt independent physicians from antitrust laws.

14


The health care industry is under increasing scrutiny by various state and federal government agencies and may be subject to government efforts to bring criminal actions in circumstances that would previously have given rise only to civil or administrative proceedings.

Tax benefits for corporate life insurance. In 1996, Congress passed legislation implementing a three-year phase-out period for tax deductibility of policy loan interest for most leveraged corporate life insurance products. As a result, management expects revenues and operating income associated with these products to decline. For the third quarter and nine months of 2002, revenues of $48 million and $172 million, and operating income of $12 million and $26 million were from products affected by this legislation.

Litigation and Other Legal Matters

CIGNA and several health care industry competitors were named as defendants in federal and state purported class action lawsuits. A federal court has certified a class of health care providers who allege violations under the Racketeer Influenced and Corrupt Organizations Act and ERISA. CIGNA and the other defendants have appealed that decision. The federal court denied class certification to health plan subscribers, and the subscribers have asked the court to reconsider that decision. An Illinois state court certified a class action lawsuit against CIGNA by health care providers alleging breach of contract and seeking increased reimbursements.

In the third quarter of 2002, CIGNA recognized a charge for the result of an arbitration ruling related to reinsurance (retrocessional) coverage of a workers’ compensation reinsurance pool. This charge also included a review of CIGNA’s exposures for the run-off reinsurance operations, including an assessment of London market retrocessional disputes and exposures. The underlying London market retrocessional disputes are not expected to be resolved for some time. CIGNA’s reserve balance is based on a current assessment of these matters, the outcomes of which could result in adjustments to CIGNA’s reserve. See also Note 10 for further discussion.

The U.S. Attorney’s Office for the Eastern District of Pennsylvania is investigating compliance with federal laws in connection with pharmaceutical companies’ marketing practices and their impact on prices paid by the government to pharmaceutical companies for products under federal health programs. As part of this investigation, CIGNA is responding to subpoenas concerning contractual relationships between pharmaceutical companies and CIGNA’s health care operations.

The Department of Justice and Office of Inspector General investigated the Medicare cost reporting practices of a subsidiary of CIGNA, Lovelace Health Systems, Inc., for the years 1990 through 1999. Medicare cost reports form the basis for reimbursements to Lovelace by the Centers for Medicare and Medicaid Services for Medicare-covered services Lovelace provides to eligible individuals. In the third quarter of 2002, CIGNA increased reserves for this matter by $9 million after-tax ($14 million pre-tax).

In October and November 2002, several purported class action lawsuits were filed in federal court against CIGNA and certain of its senior officers alleging securities law violations. In addition, the Securities and Exchange Commission notified CIGNA that it has opened an informal inquiry into matters relating to CIGNA.

CIGNA is routinely involved in numerous lawsuits and other legal matters arising, for the most part, in the ordinary course of the business of administering and insuring employee benefit programs. An increasing number of claims are being made for substantial non-economic, extra-contractual or punitive damages. The outcome of litigation and other legal matters is always uncertain, and outcomes that are not justified by the evidence can occur. CIGNA believes that it has valid defenses to the legal matters pending against it and is defending itself vigorously. Nevertheless, it is possible that resolution of one or more of the legal matters currently pending or threatened could result in losses material to CIGNA’s consolidated results of operations, liquidity or financial condition.

15


Item 2. Management’s Discussion and Analysis of
Financial Condition and Results of Operations
INDEX  
   
Introduction 16
   
Consolidated Results of Operations 20
   
Employee Health Care, Life and Disability Benefits 22
   
Employee Retirement Benefits and Investment Services 25
   
International Life, Health and Employee Benefits 26
   
Run-off Reinsurance Operations 27
   
Other Operations 29
   
Corporate 30
   
Liquidity and Capital Resources 30
   
Investment Assets 33
   
Market Risk of Financial Instruments 34
   
Cautionary Statement 35

INTRODUCTION

In this filing and in other marketplace communications, CIGNA will make certain predictions relating to its operations. Generally, forward-looking statements can be identified through the use of predictive words (e.g., “Outlook for 2002 and 2003”). Actual results may differ from CIGNA’s predictions. CIGNA’s discussion of risk factors that could cause results to differ is summarized in the Cautionary Statement on page 35.

The following discussion addresses the financial condition of CIGNA as of September 30, 2002, compared with December 31, 2001, and its results of operations for the third quarter and nine months ended September 30, 2002, compared with the same periods last year. This discussion should be read in conjunction with Management’s Discussion and Analysis included in CIGNA’s 2001 Annual Report to Shareholders, to which the reader is directed for additional information.

The preparation of interim financial statements necessarily relies heavily on estimates. This and certain other factors, such as the seasonal nature of portions of the insurance business as well as competitive and other market conditions, call for caution in estimating results for the full year based on interim results of operations.

Charges for the Run-off Reinsurance Operations

In the third quarter of 2002, CIGNA recognized an after-tax charge of $720 million ($1.1 billion pre-tax) to strengthen reserves related to certain specialty life reinsurance contracts and the adoption of a program to substantially reduce equity market risks related to these contracts. CIGNA also recognized an after-tax charge of $317 million ($408 million pre-tax) in the third quarter of 2002 for Unicover and other run-off reinsurance exposures, including London reinsurance business. See the Run-off Reinsurance Operations segment beginning on page 27 for further information on these charges.

Acquisitions and Dispositions

Over the long term, CIGNA’s priorities for use of capital are internal growth, acquisitions and share repurchase. Given the capital needs of CIGNA’s principal subsidiary (Connecticut General Life Insurance Company) primarily resulting from the charges for the run-off reinsurance operations (see pages 27 through 29), CIGNA intends to retain capital and has suspended share repurchase. CIGNA conducts regular strategic and financial reviews of its businesses to ensure that its capital is used effectively. As a result of these reviews, CIGNA may acquire or dispose of assets, subsidiaries or lines of business. Significant transactions are described below.

Sale of Lovelace Health Systems. In July 2002, CIGNA entered into an agreement to sell the operations of Lovelace Health Systems, Inc., an integrated health care system located in New Mexico that includes a multi-specialty physician group practice, a hospital, family practice clinics and a health plan, for cash proceeds of approximately $235 million. Sale proceeds will be adjusted by changes in net assets through the closing for results of operations. The sale, which is subject to regulatory approval and other conditions to closing, is expected to be completed on or about January 1, 2003. The determination of the gain on

16


sale will be affected by transaction costs and other adjustments.

In the third quarter of 2002, CIGNA increased reserves for a Medicare cost reporting matter associated with Lovelace (see page 20) by $9 million after-tax ($14 million pre-tax).

Sales of interests in Japanese life insurance operation. CIGNA sold a portion of its interest in its Japanese life insurance operation in January 2001 and sold its remaining interest in this operation in November 2001. See the International Life, Health and Employee Benefits section for further information.

Sale of portions of U.S. life reinsurance business. In 2000, CIGNA sold its U.S. individual life, group life and accidental death reinsurance business for cash proceeds of approximately $170 million. The sale generated an after-tax gain of approximately $85 million, which was deferred because the sale was structured as an indemnity reinsurance arrangement.

In the second and third quarters of 2002 and in the second, third and fourth quarters of 2001, the acquirer entered into agreements with the reinsured parties, relieving CIGNA of any remaining obligations to those parties. As a result, CIGNA accelerated the recognition of $1 million after-tax of the deferred gain for the third quarter and $3 million after-tax for the nine months of 2002. CIGNA accelerated the recognition of $33 million after-tax for the third quarter and $55 million after-tax for the nine months of 2001. Excluding the accelerated gain recognition, CIGNA also recognized in the Run-off Reinsurance Operations segment, $2 million after-tax of the deferred gain for the third quarter and $8 million after-tax for the nine months of 2001, compared with less than $1 million after-tax for the third quarter and nine months of 2002. The remaining deferred gain as of September 30, 2002, was approximately $1 million after-tax.

CIGNA has placed its remaining reinsurance businesses (including its accident, domestic health, international life and health, and specialty life reinsurance businesses) into run-off and has stopped underwriting new reinsurance business. See also the Run-off Reinsurance Operations segment beginning on page 27.

Restructuring Programs

Fourth quarter 2001 program. In the fourth quarter of 2001, CIGNA adopted a restructuring program primarily to consolidate existing health service centers into regional service centers. As a result, CIGNA recognized in operating expenses an after-tax charge of $62 million ($96 million pre-tax) in the Employee Health Care, Life and Disability Benefits segment. The after-tax charge consisted of $31 million of severance costs ($48 million pre-tax) and $31 million in real estate costs ($48 million pre-tax) related to vacating certain locations.

The severance charge reflected the expected reduction of approximately 3,100 employees. As a result of the consolidation of health service centers, CIGNA expects to hire approximately 1,100 employees, thereby resulting in a net reduction of approximately 2,000 employees under this program. As of September 30, 2002, 2,118 employees had been terminated under the program (817 employees were terminated in the third quarter of 2002). The real estate charges consisted of $37 million pre-tax related to vacating leased facilities, which are cash obligations pertaining to non-cancelable lease obligations and lease termination penalties. The charge also included $11 million pre-tax of non-cash asset write-downs. As of September 30, 2002, CIGNA paid $36 million related to severance and vacating leased facilities under this program ($13 million was paid in the third quarter of 2002).

CIGNA expects this restructuring program to be substantially completed during 2002. Cash outlays under this program are not expected to have a significant effect on CIGNA’s liquidity. The program is expected to result in net annual after-tax savings of $45-$55 million, reflecting the elimination of salary costs for terminated employees and lower facility costs, partially offset by salary costs for new employees in the regional service centers and higher expenses associated with technology improvement initiatives. CIGNA expects savings from the program to be fully realized beginning in 2003. As a result of additional technology enhancement expenses and other expenses associated with the restructuring program, CIGNA will not achieve significant savings in 2002 from this restructuring program.

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The table below indicates CIGNA’s restructuring activity (pre-tax) for this program:


Severance      
(Dollars in millions) No. of
Employees
Cost Real
Estate
Total

Balance as of              
  December 31, 2001  2,664   $43   $36   $79  
First quarter 2002 activity: 
  Employees  (203 ) (7 )   (7 )
  Lease costs      (2 ) (2 )

Balance as of March 31, 2002  2,461   36   34   70  
Second quarter 2002 activity: 
  Employees  (662 ) (7 )   (7 )
  Lease costs      (1 ) (1 )

Balance as of June 30, 2002  1,799   29   33   62  
Third quarter 2002 activity: 
  Employees  (817 ) (10 )   (10 )
  Lease costs      (3 ) (3 )


Balance as of 
  September 30, 2002  982   $19   $30   $49  


Additional restructuring activities. In light of operational issues and current operating results, CIGNA is currently undertaking a review of its health care operations with the objective of attaining additional operational efficiencies and achieving additional cost savings (see page 23 for further discussion). This review is not complete but is expected to result in the elimination of certain employee positions and the closing of certain offices. CIGNA has not yet finalized the amount of costs that will be incurred in connection with implementing any plans, or the amount of related cost savings, although CIGNA does not expect to incur costs in excess of $100 million after-tax. CIGNA expects to complete this review and adopt related restructuring plans prior to the end of 2002.

Events of September 11, 2001

As a result of claims arising from the events of September 11, 2001, CIGNA recorded after-tax charges of $25 million in the third quarter of 2001. These charges, which are net of reinsurance, primarily related to life, accident and disability claims and, to a lesser extent, higher utilization of managed behavioral health services. These charges were reported by segment as follows: Employee Health Care, Life and Disability Benefits, $20 million; Employee Retirement Benefits and Investment Services, $3 million; and Run-off Reinsurance Operations, $2 million.

Significant Accounting Policies

The preparation of financial statements in conformity with generally accepted accounting principles (GAAP) requires management to make judgments, assumptions and estimates that affect amounts reported in the financial statements. The accounting policies considered most significant by management include CIGNA’s accounting policies pertaining to its investments, reinsurance recoverables, unpaid claims and claim expenses, and future policy benefits.

These accounting policies inherently require estimation and actual results could differ from those estimates. Also, changes in CIGNA’s financial and operating environment could influence the accounting estimates that support CIGNA’s financial statements. For a description of CIGNA’s significant accounting policies, see Management’s Discussion and Analysis and Note 2 to the Financial Statements in CIGNA’s 2001 Annual Report to Shareholders.

Regulatory and Industry Developments

CIGNA’s businesses are subject to a changing social, economic, legal, legislative and regulatory environment. Some current issues that may affect CIGNA’s businesses include:

o  

initiatives to increase health care regulation;

o  

efforts to expand tort liability of health plans;

o  

class action lawsuits targeting health care companies, including CIGNA;

o  

initiatives to restrict insurance pricing and the application of underwriting standards; and

o  

efforts to revise federal tax laws.

Health care regulation. Federal and state legislatures, administrative agencies and courts continue efforts to increase regulation of the health care industry and change its operational practices. Regulatory and operational changes could have an adverse effect on CIGNA’s health care operations if they reduce marketplace competition and innovation or result in increased medical or administrative costs without improving the quality of care. Debate at the federal level over “managed care reform” and “patients’ bill of rights” legislation, focusing on questions regarding liability, is expected to continue.

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Privacy regulations under the Health Insurance Portability and Accountability Act (HIPAA) of 1996 cover all aspects of the health care delivery system, and address the use and disclosure of individually identifiable health care information. Compliance with the privacy regulations is required by April 2003. In addition to the privacy regulations, HIPAA establishes national electronic transaction standards, which apply to health insurers, providers and other covered entities. They are intended to improve the efficiency and effectiveness of the nation’s health care system by encouraging the widespread use of electronic data interchange. CIGNA must implement these standards by October 2003.

Other HIPAA regulations, which are expected to be issued soon, include standards to protect the security of health data as well as the assignment of a unique national identifier for each health plan and provider. Regulations requiring a unique national identifier for employer groups were issued in May 2002. CIGNA has commenced significant systems enhancements, training and administrative efforts to satisfy these requirements. Incremental technology and business-related expenses associated with CIGNA’s compliance efforts are estimated to be approximately $20 million after-tax for the fourth quarter of 2002, and approximately $60 million after-tax for fiscal 2003. There can be no assurance that the effect of these regulations or the result of CIGNA’s compliance efforts will not adversely affect CIGNA’s businesses.

Other possible regulatory changes that could have an adverse effect on CIGNA’s health care operations include:

o  

additional mandated benefits or services that increase costs without improving the quality of care;

o  

narrowing of the Employee Retirement Income Security Act of 1974 (ERISA) preemption of state laws;

o  

changes in ERISA regulations resulting in increased administrative burdens and costs;

o  

additional restrictions on the use of prescription drug formularies;

o  

additional privacy legislation and regulations that interfere with the proper use of medical information for research, coordination of medical care and disease management;

o  

additional rules establishing the time periods for payment of health care provider claims that vary from state to state; and

o  

legislation that would exempt independent physicians from antitrust laws.

The health care industry is under increasing scrutiny by various state and federal government agencies and may be subject to government efforts to bring criminal actions in circumstances that would previously have given rise only to civil or administrative proceedings.

Litigation and other legal matters. CIGNA and several health care industry competitors were named as defendants in federal and state purported class action lawsuits. A federal court has certified a class of health care providers who allege violations under the Racketeer Influenced and Corrupt Organizations Act and ERISA. CIGNA and the other defendants have appealed that decision. The federal court denied class certification to health plan subscribers, and the subscribers have asked the court to reconsider that decision. An Illinois state court certified a class action lawsuit against CIGNA by health care providers alleging breach of contract and seeking increased reimbursements.

In the third quarter of 2002, CIGNA recognized a charge for the result of an arbitration ruling related to reinsurance (retrocessional) coverage of a workers’ compensation reinsurance pool. This charge also included a review of CIGNA’s exposures for the run-off reinsurance operations, including an assessment of London market retrocessional disputes and exposures. The underlying London market retrocessional disputes are not expected to be resolved for some time. CIGNA’s reserve balance is based on a current assessment of these matters, the outcomes of which could result in adjustments to CIGNA’s reserve. See also pages 28 and 29 for further discussion.

The U. S. Attorney’s Office for the Eastern District of Pennsylvania is investigating compliance with federal laws in connection with pharmaceutical companies’marketing practices and their impact on prices paid by the government to pharmaceutical companies for products under federal health programs. As part of this investigation, CIGNA is responding to subpoenas concerning contractual relationships between

19


pharmaceutical  companies and CIGNA’s health care operations.

The Department of Justice and Office of Inspector General investigated the Medicare cost reporting practices of a subsidiary of CIGNA, Lovelace Health Systems, Inc., for the years 1990 through 1999. Medicare cost reports form the basis for reimbursements to Lovelace by the Centers for Medicare and Medicaid Services for Medicare-covered services Lovelace provides to eligible individuals. In the third quarter of 2002, CIGNA increased reserves for this matter by $9 million after-tax ($14 million pre-tax).

In October and November 2002, several purported class action lawsuits were filed in federal court against CIGNA and certain of its senior officers alleging securities law violations. In addition, the Securities and Exchange Commission notified CIGNA that it has opened an informal inquiry into matters relating to CIGNA.

CIGNA is routinely involved in numerous lawsuits and other legal matters arising, for the most part, in the ordinary course of the business of administering and insuring employee benefit programs. An increasing number of claims are being made for substantial non-economic, extra-contractual or punitive damages. The outcome of litigation and other legal matters is always uncertain, and outcomes that are not justified by the evidence can occur. CIGNA believes that it has valid defenses to the legal matters pending against it and is defending itself vigorously. Nevertheless, it is possible that resolution of one or more of the legal matters currently pending or threatened could result in losses material to CIGNA’s consolidated results of operations, liquidity or financial condition.

Summary. The eventual effect on CIGNA of the changing environment in which it operates remains uncertain. For additional information on contingencies that could affect CIGNA’s results, see Note 12 to the Financial Statements.

Accounting Pronouncements

For information on recent accounting pronouncements, see Note 2 to the Financial Statements.

CONSOLIDATED RESULTS OF OPERATIONS


FINANCIAL SUMMARY      Three Months
     Ended
     September 30,
    Nine Months
    Ended
    September 30,
(In millions) 2002 2001 2002 2001

Premiums and fees   $4,034   $3,789   $12,169   $11,342  
Net investment income  664   721   2,054   2,145  
Other revenues  578   285   1,043   761  
Realized investment losses  (58 ) (17 ) (250 ) (75 )
 
Total revenues  5,218   4,778   15,016   14,173  
Benefits and expenses  6,502   4,367   15,644   12,957  
 
Income (loss) before taxes 
 (benefits)  (1,284 ) 411   (628 ) 1,216  
Income taxes (benefits)  (407 ) 141   (183 ) 418  
 
Net income (loss)  (877 ) 270   (445 ) 798  
Less realized investment 
  losses, net of taxes  (40 ) (11 ) (164 ) (47 )

Operating income (loss)  $(837 ) $281   $(281 ) $845  


Operating Income (Loss)

CIGNA focuses on “operating income (loss)” to evaluate segment results. Operating income (loss) is defined as net income (loss) excluding after-tax realized investment results. Since operating income (loss) excludes the effects of realized gains and losses attributable to CIGNA’s investment portfolio, management believes it presents the underlying results of operations of CIGNA’s businesses. Operating income (loss) is not determined in accordance with GAAP and should not be viewed as a substitute for net income (loss) determined in accordance with GAAP. Other companies may define operating income (loss) differently than does CIGNA.

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The following table presents operating income (loss), as defined above, adjusted for certain nonrecurring items. These nonrecurring items are attributable to special circumstances not associated with normal operations and are identified in the table below. Management believes that results excluding these items, defined as adjusted operating income, represent an appropriate basis to assess the results of operations of CIGNA’s businesses.


     Three Months
     Ended
     September 30,
    Nine Months
    Ended
    September 30,
(In millions) 2002 2001 2002 2001

Operating income (loss)   $(837 ) $281   $(281 ) $845  
Losses on specialty life 
 reinsurance contracts 
 (pages 27 and 28)  720   --   720   --  
Charge for Unicover and 
London reinsurance 
 matters (pages 28 and 29)  317   --   317   --  
Charge for Lovelace - Medicare 
 cost reporting (page 20)  9   --   9   --  
Accelerated recognition of 
 deferred gain on sale of life 
 reinsurance business 
 (page 17)  (1 ) (33 ) (3 ) (55 )
Charges for events of 
 September 11, 2001 (page 18)  --   25   --   25  
Gain on sale of partial 
 interest in Japanese life 
 insurance operation (page 26)  --   --   --   (8 )

Adjusted operating income  208   273   762   807  
Adjustment to exclude 
 goodwill amortization in 2001  --   12   --   36  

Adjusted operating income 
 excluding goodwill 
 amortization  $208   $285   $762   $843  


As discussed in Note 2 to the Financial Statements, CIGNA adopted Statement of Financial Accounting Standards (SFAS) No. 142, “Goodwill and Other Intangible Assets” and ceased goodwill amortization as of January 1, 2002. For comparative purposes, throughout this discussion CIGNA presents “adjusted operating income excluding goodwill amortization,” which adjusts 2001 adjusted operating income to exclude goodwill amortization.

Adjusted operating income excluding goodwill amortization decreased 27% for the third quarter and 10% for the nine months of 2002. These decreases were primarily attributable to:

o  

lower earnings in the Employee Health Care, Life and Disability Benefits segment;

o  

higher losses in the Run-off Reinsurance Operations segment;

o  

lower earnings in the International Life, Health and Employee Benefits segment (because CIGNA sold its interest in the Japanese life insurance operation in 2001); and

o  

increased losses in Corporate.

Realized Investment Losses

The increase in realized investment losses for the third quarter of 2002 compared to the same period last year was primarily due to losses on sales of fixed maturities (compared to gains in the prior year), partially offset by lower impairments on fixed maturities, primarily collateralized debt obligations.

The increase in realized investment losses for the nine months of 2002 compared to the same period last year primarily reflects:

o  

losses on sales of fixed maturities and equity securities (compared to gains in the prior year); and

o  

higher impairments on equity securities and real estate investments.

These losses were partially offset by lower impairments on investments in collateralized debt obligations. Further information regarding collateralized debt obligations is presented on page 33.

The weakness in certain sectors of the economy is likely to cause additional investment losses. Refer to “Investment Assets” on pages 33 and 34 for further information.

Recent Stock Market Declines

The performance of equity markets can have a significant effect on CIGNA’s businesses and recent declines in equity markets have had an adverse effect on CIGNA. See, for example, pages 27 and 28 for a discussion of the charge related to certain

21


specialty life reinsurance contracts, which resulted from equity market declines. In addition, assets under management are a determinant of earnings for the retirement business, and a reduction in asset values reduces asset-based fees (see page 25).

Equity securities also comprise a key portion of the assets of CIGNA’s pension plans. CIGNA expects to increase its minimum pension liability in the fourth quarter of 2002 based on then-prevailing financial market conditions, including long-term interest rates and the value of pension plan assets. Based on recent financial market conditions, the increase in the minimum pension liability would have resulted in an after-tax charge to equity of approximately $600 million to $700 million. In addition, the reduced value of pension assets would result in an increase in annual pension expense of approximately $20 million after-tax in future years (based on the current value of pension assets).

Outlook for 2002 and 2003

Subject to the factors noted in the Cautionary Statement on page 35, management expects 2002 full year adjusted operating income to be lower than 2001 adjusted operating income of $1.1 billion. CIGNA also expects adjusted operating income in 2003 to be lower than adjusted operating income in 2002. This outlook for 2003 reflects lower earnings in the health care operations due to:

o  

lower expected membership levels; and

o  

higher expected expenses for customer service and technology including costs to comply with the requirements of HIPAA (see page 19).

        Adjusted operating income excludes the following items:

o  

gains on the sale of businesses;

o  

third quarter 2002 charge to strengthen reserves for certain specialty life reinsurance contracts and the adoption of a program to reduce equity market risks related to these contracts (pages 27 and 28);

o  

third quarter 2002 charge associated with the Unicover arbitration ruling and the review of exposures for the run-off reinsurance operations, including an assessment of London market retrocessional disputes and exposures (pages 28 and 29);

o  

third quarter 2002 charge for the Lovelace- Medicare cost reporting matter (page 20);

o  

expected fourth quarter 2002 restructuring charge (page 18);

o  

nonrecurring items presented on page 17 of CIGNA's 2001 Annual Report to Shareholders; and

o  

goodwill amortization in 2001.

EMPLOYEE HEALTH CARE, LIFE AND DISABILITY BENEFITS


FINANCIAL SUMMARY      Three Months
     Ended
     September 30,
    Nine Months
    Ended
    September 30,
(In millions) 2002 2001 2002 2001

Premiums and fees   $3,665   $3,461   $11,096   $10,302  
Net investment income  133   153   423   458  
Other revenues  248   175   654   504  
 
Segment revenues  4,046   3,789   12,173   11,264  
Benefits and expenses  3,820   3,497   11,269   10,351  
 
Income before taxes  226   292   904   913  
Income taxes  72   103   306   322  
 
Operating income  154   189   598   591  
Charge for Lovelace - 
 Medicare cost reporting  9   --   9   --  
Charges for events of 
 September 11, 2001 
 (HMO, $5; Indemnity, $15)  --   20   --   20  
 
Adjusted operating 
 income  163   209   607   611  
Adjustment to exclude 
 goodwill amortization 
 in 2001  --   12   --   36  

Adjusted operating 
 income excluding 
 goodwill amortization  $163   $221   $607   $647  


Realized investment 
 losses, net of taxes  $(17 ) $(18 ) $(80 ) $(23 )


Adjusted Operating Income

Adjusted operating income excluding goodwill amortization in 2001 decreased 26% for the third quarter and 6% for the nine months of 2002 compared with the same periods last year.

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CIGNA further separates this segment into Health Maintenance Organization (HMO) and Indemnity operations. HMO includes medical managed care and specialty health care operations such as managed behavioral health, medical cost and utilization management, managed dental, managed pharmacy programs, pharmaceutical fulfillment services and vision services. Indemnity includes medical and dental indemnity, and group disability, life and accident insurance operations.

Adjusted operating income excluding goodwill amortization in 2001 for the HMO and Indemnity operations was as follows:


     Three Months
     Ended
     September 30,
    Nine Months
    Ended
    September 30,
(In millions) 2002 2001 2002 2001

HMO operations   $130   $122   $379   $365  
Indemnity operations  33   99   228   282  

Total  $163   $221   $607   $647  


HMO results excluding goodwill amortization in 2001 increased 7% for the third quarter and 4% for the nine months of 2002 primarily for two reasons:

o  

The most significant element of the increase was improved results in the specialty health care operations primarily due to business growth.

o  

Increased earnings in the guaranteed cost HMO business reflecting rate increases also contributed substantially to the improvement.

These increases were partially offset by other factors. The most significant offset to the improvements was lower earnings in HMO alternative funding programs resulting from higher operating expenses for customer service initiatives. To a lesser extent, lower Medicare earnings and reduced investment income offset the improvements.

Indemnity results excluding goodwill amortization in 2001 decreased 67% for the third quarter and 19% for the nine months of 2002 due to the following factors:

o  

A majority of the decline was due to significantly lower earnings in the experience-rated health care business. For the third quarter, most of the shortfall in the experience-rated business resulted from margin deterioration on renewing business. Lower margins on new business and poor performance of certain large new accounts also contributed to the decline. For the nine months, most of the decline related to lower margins on new business and poor performance of certain large new accounts.

o  

To a lesser extent, higher expenses for the indemnity health care business due to technology and customer service initiatives also contributed to the decline.

o  

There were also smaller declines in the guaranteed cost health care results due to unfavorable claim experience.

The declines in indemnity health care operations were partially offset by increased earnings in the group life insurance business primarily due to lower expenses and, for the nine months of 2002, increased earnings in the long-term disability business primarily due to higher rates and improved claim execution.

Organizational Realignment and Cost Reduction Initiatives

CIGNA is pursuing a realignment of the organizational structure and reviewing other aspects of its health care business. The objectives of these efforts include:

o  

achieving operational efficiencies and improved accountability within the organization;

o  

strengthened underwriting processes;

o  

improved medical management, including network and provider contracting;

o  

improved customer service; and

o  

cost reduction.

As part of these initiatives, CIGNA expects to record a restructuring charge in the fourth quarter of 2002 that is not expected to exceed $100 million after-tax (see page 18).

Premiums and Fees

Premiums and fees increased 6% for the third quarter and 8% for the nine months of 2002 primarily due to rate increases.

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Alternative Funding Programs and Premium Equivalents

Under alternative funding programs (primarily Administrative Services Only business), the customer or plan sponsor, rather than CIGNA, assumes all or a portion of the responsibility for funding claims, and CIGNA provides claims processing and other services. In contrast to most other major companies in the health care industry, a significant portion of CIGNA’s health care business consists of alternative funding programs. CIGNA generally earns a lower margin on alternative funding programs than under guaranteed cost or retrospectively experience-rated programs.

Premiums and fees associated with alternative funding programs were $803 million for the third quarter and $2.4 billion for the nine months of 2002 compared to $718 million for the third quarter and $2.1 billion for the nine months of 2001. These amounts are included in the table below.

“Adjusted premiums and fees,” which consist of premiums and fees plus “premium equivalents,” is a useful measure of volume in CIGNA’s health care operations. Premium equivalents generally equal paid claims under alternative funding programs. CIGNA would have recorded the amount of these paid claims as additional premiums if these programs had been written as guaranteed cost or retrospectively experience-rated programs. Thus, premium equivalents are an indicator of business volume associated with alternative funding programs. However, premium equivalents do not represent premium and fee revenue recognized under GAAP and may not be comparable to similarly titled measures presented by other companies.

Adjusted premiums and fees for the Employee Health Care, Life and Disability Benefits segment were as follows:


     Three Months
     Ended
     September 30,
    Nine Months
    Ended
    September 30,
(In millions) 2002 2001 2002 2001

Premiums and fees   $3,665   $3,461   $11,096   $10,302  
Premium equivalents  5,713   5,028   16,632   14,990  

Adjusted premiums 
 and fees  $9,378   $8,489   $27,728   $25,292  


The increases in premium equivalents are primarily due to higher medical costs in HMO and indemnity alternative funding programs that, in turn, increase the amount of paid claims.

Net Investment Income

Net investment income decreased 13% for the third quarter and 8% for the nine months of 2002 primarily resulting from lower yields.

Other Revenues

Other revenues increased 42% for the third quarter and 30% for the nine months of 2002 primarily due to business growth in the specialty health care operations (predominantly in pharmaceutical fulfillment services and medical cost and utilization management services).

Medical Membership

As of September 30, medical membership was as follows for the HMO and Indemnity operations:


(In millions)  2002 2001

HMO   6.9 7.0
Indemnity (estimated)  6.4 6.3

The decline in HMO medical membership is primarily due to lower guaranteed cost HMO program membership, partially offset by growth in HMO alternative funding programs.

During the third quarter of 2002, CIGNA determined the level of indemnity membership based on a revised factor used to estimate membership levels (specifically, the number of covered lives per subscriber). This revised estimate reflects updated information resulting from recent technology enhancements. Prior period information has been revised using this updated information. There was no impact on revenues or operating income resulting from this change (revenues are derived based on the number of subscribers and the level of fees paid by those subscribers, rather than the number of members). Indemnity medical membership reflects growth in PPO membership, offset primarily by cancellations in traditional indemnity programs.

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EMPLOYEE RETIREMENT BENEFITS AND INVESTMENT SERVICES


FINANCIAL SUMMARY      Three Months
     Ended
     September 30,
    Nine Months
    Ended
    September 30,
(In millions) 2002 2001 2002 2001

Premiums and fees   $72   $80   $248   $241  
Net investment income  409   423   1,248   1,253  
 
Segment revenues  481   503   1,496   1,494  
Benefits and expenses  403   429   1,252   1,260  
 
Income before taxes  78   74   244   234  
Income taxes  21   22   73   69  
 
Operating income  57   52   171   165  
Charges for events 
 of September 11, 2001  --   3   --   3  

Adjusted operating  $57   $55   $171   $168  
 income 


Realized investment 
 losses, net of taxes  $(23 ) $(3 ) $(79 ) $(30 )


Adjusted Operating Income

Adjusted operating income increased 4% for the third quarter and 2% for the nine months of 2002 compared with the same periods last year. These increases primarily reflect a favorable shift to higher margin products and business growth, partially offset by the negative effect of stock market declines.

Revenues

Premiums and fees are principally:

o  

asset management fees on separate account assets (fees on general account assets are netted against benefits, losses and settlement expenses);

o  

administrative charges on general and separate account assets;

o  

amounts earned from non-leveraged corporate life insurance; and

o  

premiums from single premium group annuity business.

Net investment income primarily represents earnings from general account assets. Most of this net investment income is credited to customers and included in benefits and expenses.

Premiums and fees decreased 10% for the third quarter and increased 3% for the nine months of 2002 compared with the same periods last year. These changes reflect the effect of stock market declines on asset-based fees, partially offset by business growth and, to a lesser extent, a shift to higher margin products. The nine months of 2002 also reflect increased premiums from single premium group annuity business.

Assets Under Management

Assets under management are a determinant of earnings for this segment because a significant portion of this segment’s revenues is based on asset values. The following table shows assets under management and related activity, including amounts attributable to separate accounts for the nine months ended September 30. Assets under management fluctuate because of changes in the market value of fixed maturities and equity securities.


(In millions)   2002   2001  

Balance - January 1   $55,306   $55,154  
Premiums and deposits  6,764   7,105  
Investment income  1,858   1,910  
Decrease in fair value of assets  (5,337 ) (5,045 )
Customer withdrawals  (1,807 ) (2,467 )
Other, including participant 
 withdrawals and benefit payments  (3,455 ) (4,660 )

Balance - September 30  $53,329   $51,997  


Changes in assets under management are discussed below.

Premiums and deposits. For the nine months of 2002, approximately 68% of premiums and deposits were from existing customers, and 32% were from sales to new customers and new plan sales to existing customers. For the nine months of 2001, approximately 61% of premiums and deposits were from existing customers, and 39% were from sales to new customers and new plan sales to existing customers.

Fair value of assets. The declines in fair value in 2002 and 2001 are primarily attributable to market value depreciation of equity securities in separate accounts.

25


Customer withdrawals. Withdrawals were lower in 2002 due to improved customer retention in the defined contribution business.

INTERNATIONAL LIFE, HEALTH AND EMPLOYEE BENEFITS


FINANCIAL SUMMARY      Three Months
     Ended
     September 30,
    Nine Months
    Ended
    September 30,
(In millions) 2002 2001 2002 2001

Premiums and fees   $210   $196   $611   $574  
Net investment income  13   11   37   34  
Other revenues  --   22   3   67  
 
Segment revenues  223   229   651   675  
Benefits and expenses  211   206   614   604  
 
Income before taxes  12   23   37   71  
Income taxes  4   8   13   25  
 
Operating income  8   15   24   46  
Gain on sale of partial 
  interest in Japanese life 
  insurance operation  --   --   --   (8 )

Adjusted operating income  $8   $15   $24   $38  


Realized investment gains, 
  net of taxes  $1   $--   $2   $--  


Adjusted Operating Income

Adjusted operating income declined for the third quarter and nine months of 2002 because the same periods of last year include CIGNA’s share in the earnings of the Japanese life insurance operation ($13 million after-tax for the third quarter and $34 million after-tax for the nine months of 2001), which was fully divested in the fourth quarter of 2001.

Excluding the gain on sale of the partial interest in the Japanese life insurance operation and excluding its operating results, adjusted operating income was $2 million for the third quarter and $4 million for the nine months of 2001. On this basis, the increases in operating income for the third quarter and nine months of 2002 compared with the same periods last year were primarily due to:

o  

improved results in the life, accident and health operations, primarily in Asia;

o  

lower health care losses; and

o  

improved results for employee benefit products provided to expatriate employees of multinational companies.

Premiums and Fees

Premiums and fees increased 7% for the third quarter and 6% for the nine months of 2002 compared to the same periods last year reflecting:

o  

growth in the life, accident and health operations in Asia; and

o  

higher premiums and fees for health care and other employee benefit products for expatriate employees of multinational companies.

Other Revenues

Other revenues for 2001 include CIGNA’s share in the earnings of the Japanese life insurance operation ($20 million pre-tax for the third quarter and $52 million pre-tax for the nine months of 2001). Other revenues for the nine months of 2001 also reflect a $12 million pre-tax gain associated with the sale of a portion of CIGNA’s interest in this operation.

Japanese Life Insurance Operation

In 2001, CIGNA sold portions of its interest in its Japanese life insurance operation to Yasuda Fire & Marine Insurance Company Ltd. as follows:


Date of Sale Portion of
CIGNA
Equity
Ownership
Interest
Sold
 
Equity
Ownership
Interest
Retained
by CIGNA
 
 
Proceeds
from
Sale (in
millions)
 
Gain on
Sale, after-
tax (in
millions)

Jan. 2001   21%     40%     $83       $8      
Nov. 2001  40%     --         $267       $27      

As a result of the January 2001 sale, CIGNA stopped consolidating the assets, liabilities, revenues and expenses of this operation and, until the November 2001 sale, accounted for its remaining interest under the equity method of accounting.

International Expansion

CIGNA expects to pursue international growth through acquisitions, joint ventures and other investments. Such projects inevitably involve start-up costs that could result in initial losses for those operations.

26


RUN-OFF REINSURANCE OPERATIONS


FINANCIAL SUMMARY      Three Months
     Ended
     September 30,
    Nine Months
    Ended
    September 30,
(In millions) 2002 2001 2002 2001

Premiums and fees   $61   $24   $123   $122  
Net investment income  9   15   31   39  
Other revenues  301   53   304   97  
 
Segment revenues  371   92   458   258  
Benefits and expenses  1,908   48   1,997   181  
 
Income (loss) before taxes 
 (benefits)  (1,537 ) 44   (1,539 ) 77  
Income taxes (benefits)  (485 ) 15   (484 ) 27  
 
Operating income (loss)  (1,052 ) 29   (1,055 ) 50  
Losses on specialty life 
reinsurance contracts  720   --   720   --  
Charge for Unicover and 
 London reinsurance 
 matters  317   --   317   --  
Accelerated recognition of 
 deferred gain on sale of life 
 reinsurance business  (1 ) (33 ) (3 ) (55 )
Charges for events of 
 September 11, 2001  --   2   --   2  

Adjusted operating loss  $(16 ) $(2 ) $(21 ) $(3 )


Realized investment losses, 
 net of taxes  $(1 ) $(2 ) $(5 ) $(5 )


Adjusted Operating Loss

Adjusted operating loss increased for the third quarter and nine months of 2002 compared with the same periods last year due to additional losses from the portion of the guaranteed minimum income benefit contracts for which CIGNA remains at risk (see Note 12 to the financial statements). The losses are related to stock market declines and changes in assumptions used. Higher operating expenses and lower net investment income also contributed to the increased operating loss for the segment.

Premiums and Fees

Premiums and fees in the third quarter and nine months of 2002 include $47 million pre-tax of ceded premium to be returned to CIGNA as a result of the Unicover arbitration ruling (see further discussion below). Excluding this amount, premiums and fees were $14 million for the third quarter and $76 million for the nine months of 2002. On this basis, the declines in premiums and fees compared to the same periods last year reflect the continuing runoff of the reinsurance business.

Other Revenues

As discussed further below, in the third quarter of 2002, CIGNA implemented a program to substantially reduce the equity market exposures for certain specialty life reinsurance contracts by selling exchange-traded futures contracts. Other revenues for the third quarter and nine months of 2002 include a $300 million pre-tax gain from these futures contracts. A corresponding expense reflecting the increase in liabilities for the specialty life reinsurance contracts is included in benefits, losses and settlement expenses. Excluding the gain on futures contracts, other revenues decreased for the third quarter and nine months of 2002 due to the expected reduction in accelerated gain recognition of the deferred gain on the sale of the life reinsurance business.

Other Matters

Losses on specialty life reinsurance contracts.  In the third quarter of 2002, CIGNA recognized an after-tax charge of $720 million ($1.1 billion pre-tax) to strengthen reserves related to certain specialty life reinsurance contracts and the adoption of a program to substantially reduce equity market risks related to these contracts.

CIGNA’s reinsurance operations, which were discontinued in 2000 and are now an inactive business in run-off mode, reinsured a guaranteed minimum death benefit under certain variable annuities issued by other insurance companies. These variable annuities are essentially investments in mutual funds combined with a death benefit. Death benefits under the annuity contracts reinsured by CIGNA are determined using various methods.

The majority of CIGNA’s exposure arises under annuities that guarantee that the benefit received at death will be no less than the highest historical account value of the related mutual fund investments on an annuitant’s contract anniversary date. Under this type of death benefit, CIGNA is liable to the extent the highest historical anniversary account value exceeds the fair value of the related mutual fund investments at the time of an annuitant’s death. Other annuity designs that CIGNA reinsured guarantee that the benefit received at death will be no less than net deposits paid into the contract accumulated at a specified

27


rate or net deposits paid into the contract. In periods of declining equity markets and in periods of flat equity markets following a decline, CIGNA’s liabilities for these guaranteed minimum death benefits increase.

As a result of equity market declines and volatility early in the third quarter of 2002, CIGNA evaluated alternatives for addressing the exposures associated with these reinsurance contracts, considering the possibility of continued depressed equity market conditions, the potential effects of further market declines and the impact on future earnings and capital. As a result of this evaluation, CIGNA implemented a program to substantially reduce the equity market exposures of this business by selling exchange-traded futures contracts and, potentially, other instruments, which are expected to rise in value as the equity market declines and decline in value as the equity market rises.

The purpose of this program is to substantially reduce the adverse effects of potential future stock market declines on CIGNA’s liabilities for certain reinsurance contracts, as increases in liabilities under the reinsurance contracts from a declining market will be substantially offset by investment gains on the futures contracts. A consequence of this program is that it also substantially reduces the positive effects of potential future equity market increases, as reductions in liabilities under these contracts from improved equity market conditions will be substantially offset by investment losses on the futures contracts.

In order to achieve the objective of this program, CIGNA expects to adjust its futures contract position and possibly enter into other positions over time to reflect changing equity market levels and changes in the investment mix of the underlying variable annuity investments.

The $720 million after-tax charge consists of:

o  

$620 million after-tax, principally reflecting the reduction in assumed future equity market returns as a result of implementing the program and, to a lesser extent, changes to the policy surrender, mortality, market volatility and discount rate assumptions used in estimating the liabilities for these contracts. As noted below, CIGNA determines liabilities under the reinsurance contracts using an assumption for expected future performance of equity markets. A consequence of implementing the program is, effectively, a reduction in the assumption for expected future performance of equity markets, as the futures contracts essentially eliminate the opportunity to achieve previously expected market returns; and

o  

$100 million after-tax reflecting deterioration in equity markets that occurred in the third quarter of 2002 (prior to implementation of the program).

As noted in Other Revenues above, in the third quarter of 2002, CIGNA recorded a pre-tax gain of $300 million in other revenues to reflect the increase in fair value of futures contracts since the inception of the program. A corresponding expense reflecting the increase in liabilities for the specialty life reinsurance contracts is included in benefits, losses and settlement expenses.

CIGNA estimates its liabilities for this business using assumptions as to equity market returns and the volatility of the underlying equity and bond mutual fund investments, future investment yield, mortality and policy surrenders. If actual experience is different from the assumptions used in estimating these liabilities, a change in these liabilities could result. CIGNA had reserves for these liabilities of approximately $1.6 billion as of September 30, 2002, and approximately $300 million as of December 31, 2001.

As of September 30, 2002, the aggregate fair value of the underlying mutual fund investments of the variable annuities guaranteed by CIGNA was approximately $49 billion. The death benefit coverage in force as of that date (representing the amount that CIGNA would have to pay if all 1.5 million annuitants had died on that date) was approximately $26 billion. The death benefit coverage in force represents the excess of the guaranteed benefit amount over the fair value of the underlying mutual fund investments. The notional amount of the futures contract positions held by CIGNA at September 30, 2002, was $2.5 billion.

Unicover and London reinsurance. The Run-off Reinsurance Operations include an approximate 35% share in the primary layer of a workers’compensation reinsurance pool, which was

28


formerly managed by Unicover Managers, Inc. The pool had obtained reinsurance for a significant portion of its exposure to claims, but disputes had arisen regarding this reinsurance (also known as retrocessional) coverage. The retrocessionaires commenced arbitration in the United States against Unicover and the pool members, seeking rescission or damages. An arbitration ruling was issued in October 2002 related to this matter.

The Run-off Reinsurance Operations also include reinsurance contracts assumed by CIGNA in the London market. CIGNA obtained reinsurance in the London market for a significant portion of the claims under these contracts. Some of these London market retrocessionaires have disputed the validity of their contracts with CIGNA and arbitration over some of these disputes has commenced.

Based on the outcome of the Unicover arbitration and a review of exposures for the run-off reinsurance operations, including an assessment of London market retrocessional disputes and exposures, CIGNA recorded an after-tax charge of $317 million ($408 million pre-tax) in the third quarter of 2002. See Note 12 for more information.

OTHER OPERATIONS


FINANCIAL SUMMARY      Three Months
     Ended
     September 30,
    Nine Months
    Ended
    September 30,
(In millions) 2002 2001 2002 2001

Premiums and fees   $26   $28   $91   $103  
Net investment income  100   114   310   339  
Other revenues  44   50   129   141  
 
Segment revenues  170   192   530   583  
Benefits and expenses  143   172   447   510  
 
Income before taxes  27   20   83   73  
Income taxes  9   5   28   21  
 
Operating income  $18   $15   $55   $52  


Realized investment gains 
 (losses), net of taxes  $--   $12   $(2 ) $11  


Other Operations consists of:

o  

the deferred gain recognized from the 1998 sale of the individual life insurance and annuity business;

o  

corporate life insurance on which policy loans are outstanding (leveraged corporate life insurance);

o  

settlement annuity business; and

o  

certain investment management services initiatives.

Operating Income

The increases in operating income for the third quarter and nine months of 2002 compared with the same periods last year were primarily due to lower losses in investment management services.

Premiums and Fees

Premiums and fees decreased 7% for the third quarter and 12% for the nine months of 2002 compared with the same periods last year primarily due to lower premiums from leveraged corporate life insurance.

Other Revenues

The declines in other revenues for the third quarter and nine months of 2002 compared with the same periods last year reflect lower amortized gains from the sale of the individual life insurance and annuity business.

Other Matters

Tax benefits for corporate life insurance. In 1996, Congress passed legislation implementing a three-year phase-out period for tax deductibility of policy loan interest for most leveraged corporate life insurance products. As a result, management expects revenues and operating income associated with these products to decline. For the third quarter and nine months of 2002, revenues of $48 million and $172 million, and operating income of $12 million and $26 million were from products affected by this legislation.

29


CORPORATE


FINANCIAL SUMMARY      Three Months
     Ended
     September 30,
    Nine Months
    Ended
    September 30,
(In millions) 2002 2001 2002 2001

Operating loss   $(22 ) $(19 ) $(74 ) $(59 )


Corporate reflects amounts not allocated to segments, such as interest expense on corporate debt, net investment income on unallocated investments, intersegment eliminations and certain corporate overhead expenses.

The increased operating losses for the third quarter and nine months of 2002 primarily reflect lower net investment income on unallocated corporate investments (principally due to declining interest rates and lower invested assets) and, for the nine months, higher unallocated expenses in 2002.

LIQUIDITY AND CAPITAL RESOURCES

Liquidity

CIGNA normally meets its operating requirements by:

o  

maintaining appropriate levels of liquidity in its investment portfolio;

o  

using cash flows from operating activities; and

o  

matching investment maturities to the estimated duration of the related insurance and contractholder liabilities.

Cash flows for the nine months ended September 30 were as follows:


(In millions)   2002   2001  

Operating activities  $696   $709  
Investing activities  $30 $(1,659 )
Financing activities  $(184 ) $331  

Cash and cash equivalents increased $544 million in 2002 and decreased $621 million in 2001.

Cash flows from operating activities consist of operating income adjusted to reflect the timing of cash receipts and disbursements for premiums and fees, investment income, and benefits, losses and expenses.

Cash flows from operating activities for the nine months ended September 30, 2002 declined slightly, primarily reflecting higher tax payments partially offset by favorable cash flow of $300 million from the gain on futures contracts used in the investment program entered into in the third quarter of 2002 for certain specialty life reinsurance contracts (see pages 27 and 28 for more information regarding this program).

Amounts shown for cash flows from investing and financing activities are discussed below:

2002:

o  

Cash provided by investing activities primarily consisted of net proceeds from sales of investments ($262 million), partially offset by net acquisitions of property and equipment ($205 million).

o  

Cash used in financing activities consisted primarily of payments of dividends on and repurchases of common stock ($493 million), partially offset by net deposits to contractholder deposit funds ($296 million).

2001:

o  

Cash used in investing activities consisted of a decline in cash of $327 million resulting from the deconsolidation of the Japanese life insurance operation (as discussed in the International Life, Health and Employee Benefits section) and net investment purchases, partially offset by $83 million in proceeds from the sale of CIGNA's partial interest in the Japanese life insurance operation.

o  

Cash provided by financing activities consisted of net deposits and interest credited to contractholder deposit funds ($1.1 billion) and net issuance of debt ($205 million), partially offset by payments of dividends and repurchase of CIGNA's common stock ($988 million).

Capital Resources

CIGNA’s capital resources (primarily retained earnings and the proceeds from the issuance of long-term debt and equity securities) provide protection for policyholders, furnish the financial strength to support the business of underwriting insurance risks and facilitate continued business growth. Over the long term, CIGNA’s priorities for

30


use of capital are internal growth, acquisitions and share repurchase. Given the capital needs of CIGNA’s principal subsidiary (Connecticut General Life Insurance Company, or CG Life) primarily resulting from the charges for the run-off reinsurance operations (as discussed on pages 27 through 29), CIGNA intends to retain capital and has suspended share repurchase.

Senior management and the Board of Directors, guided by regulatory requirements and rating agency capital guidelines, determine the amount of capital resources that CIGNA maintains. Management allocates resources to new long-term business commitments when returns, considering the risks, look promising and when the resources available to support existing business are adequate.

CIGNA issued the following debt securities in 2001:

o  

$250 million of 7% notes due in 2011, issued in January; and

o  

$250 million of 6.375% notes due in 2011, issued in October.

CIGNA has $500 million remaining under an effective shelf registration statement filed with the Securities and Exchange Commission, which may be issued as debt securities, equity securities or both. Management and the Board of Directors will consider market conditions and internal capital requirements when deciding whether CIGNA should issue new securities.

In March 2002, CIGNA entered into a syndicated bank letter of credit agreement of $650 million in support of an internal reinsurance arrangement associated with obligations of a subsidiary. This reinsurance arrangement was terminated as of July 1, 2002, and no letters of credit are currently issued under this agreement.

As of September 30, 2002, and December 31, 2001, CIGNA had available $255 million in committed lines of credit. These lines are provided by U.S. banks and typically have terms ranging from one to three years. Approximately $75 million of CIGNA’s available lines of credit will expire within the next twelve months.

CIGNA’s long-term debt outstanding as of September 30, 2002, was $1.5 billion compared to $1.6 billion as of December 31, 2001. CIGNA’s short-term debt (primarily the current portion of long-term debt) was $130 million as of September 30, 2002, an increase of $80 million from December 31, 2001.

Liquidity and Capital Resources Outlook

In the third quarter of 2002, CIGNA recognized after-tax charges of $720 million related to certain specialty life reinsurance contracts (see pages 27 and 28) and $317 million for Unicover and other run-off reinsurance exposures, including London reinsurance business (see pages 28 and 29). CIGNA expects to record a restructuring charge in the fourth quarter of 2002 related to its health care operations (see page 18), as well as record an increase in its minimum pension liability (see page 22).

The availability of resources for general corporate purposes (i.e., cash held at the parent/holding company level) is dependent on dividends from CIGNA’s subsidiaries, most of which are subject to regulatory restrictions and rating agency capital guidelines. CIGNA expects, based on current projections for cash activity (including projections for dividends from subsidiaries), to have sufficient resources to:

o  

provide for the capital requirements of its subsidiaries;

o  

meet debt service requirements and pay dividends to CIGNA shareholders at the current dividend rate; and

o  

satisfy pension plan funding requirements.

CIGNA has no current plans to issue additional debt securities during 2002 or 2003.

Ratings

CIGNA and certain of its insurance subsidiaries are rated by nationally recognized rating agencies. The significance of individual ratings varies from agency to agency. However, companies assigned ratings at the top end of the range have, in the opinion of the rating agency, the strongest capacity for repayment of debt or payment of claims, while companies at the bottom end of the range have the weakest capability. Ratings are always subject to

31


change and there can be no assurance that CIGNA’s current ratings will continue for any given period of time.

As of November 13, 2002, the current ratings of CIGNA and CG Life (its principal insurance subsidiary) were as follows:


CG Life
Insurance Ratings
Outlook/Watch

A.M. Best   A   Review negative  
Moody's  Aa3  Negative credit watch 
S&P  A+  Outlook stable 
Fitch  AA-  Outlook stable 


Senior
Debt
CIGNA Corporation
Debt Ratings
 
Outlook/
Watch
 
Commercial
Paper

 Moody's   A3   Negative credit watch   P2  
 S&P  BBB+  Outlook stable  A2
 Fitch  A-  Outlook stable  F2

Depending on the extent of a downgrade and market reaction to it, a downgrade in the insurance subsidiaries’ insurance financial strength ratings could affect the subsidiaries’ ability to attract and retain customers, particularly in the retirement business, which is likely to be moderately affected by the recent downgrades. A downgrade of CIGNA’s debt ratings, depending on the extent, would increase the cost to borrow funds.

Financial Guarantees

Separate account assets are contractholder funds maintained in accounts with specific investment objectives. CIGNA records separate account liabilities equal to separate account assets. In certain cases, CIGNA guarantees a minimum level of benefits for retirement and insurance contracts written in separate accounts. CIGNA establishes an additional liability if management believes that CIGNA will be required to make a payment under these guarantees, which include the following:

o  

CIGNA guarantees that separate account assets will be sufficient to pay certain retiree or life benefits. The sponsoring employers are primarily responsible for ensuring that assets are sufficient to pay these benefits and are required to maintain assets that exceed a certain percentage of benefit obligations. This percentage varies depending on the asset class within a sponsoring employer's portfolio (for example, a bond fund would require a lower percentage than a riskier equity fund) and thus will vary as the composition of the portfolio changes. If employers do not maintain the required levels of separate account assets, CIGNA has the right to redirect the management of the related assets to provide for benefit payments. As of September 30, 2002, employers were required to maintain assets that exceed 102% to 127% of benefit obligations. Benefit obligations under these arrangements were $3.3 billion as of September 30, 2002, and $2.4 billion as of December 31, 2001. There were no additional liabilities required for these guarantees as of September 30, 2002, or December 31, 2001.

o  

Under arrangements with certain retirement plan sponsors, CIGNA guarantees that plan participants will receive the value of their accounts if they withdraw their balances. These guarantees could require payment by CIGNA in the event that a significant number of plan participants withdraw their accounts when the market value of the related assets is less than the plan participant account values at the time of withdrawal. Participant account values under these arrangements were $2.3 billion as of September 30, 2002, and $1.8 billion as of December 31, 2001. There were no additional liabilities required for these guarantees as of September 30, 2002, or December 31, 2001.

o  

CIGNA guarantees a minimum level of earnings (based on investment, mortality and retirement experience) for a group annuity contract. If the actual investment return is less than the minimum guaranteed level, CIGNA is required to fund the difference. The guaranteed benefit obligation was $324 million as of September 30, 2002, and $334 million as of December 31, 2001. CIGNA had additional liabilities for this guarantee of $15 million as of September 30, 2002, and $14 million as of December 31, 2001.

CIGNA does not expect that these guarantees will have a material adverse effect on CIGNA’s consolidated results of operations, liquidity or financial condition.

32


CIGNA guaranteed $42 million of industrial revenue bond issues as of September 30, 2002, and December 31, 2001, which will mature in 2007. If the issuers default, CIGNA will be required to make periodic payments based on the original terms of the bonds. Unlike many debt obligations, an event of default under these bonds will not cause the scheduled principal payments to be due immediately.

Share Repurchase

Share repurchase activity for the nine months ended September 30 was as follows:


(In millions, except per share
 amounts)
  2002   2001  

Shares repurchased  3.5 8.8
Cost of shares repurchased  $343   $863  
Average price per share  $98.33 $97.69

As a result of the increased capital requirements resulting primarily from reserve increases for the run-off reinsurance operations (see page 31), CIGNA did not repurchase any shares of its common stock from July 19, 2002 through October 31, 2002, and has suspended share repurchase. The total remaining share repurchase authorization as of November 13, 2002, was $572 million.

INVESTMENT ASSETS

Information regarding investment assets held by CIGNA is presented below. CIGNA's investment assets do not include separate account assets. Additional information regarding CIGNA's investment assets and related accounting policies is included in Notes 2, 6, 7 and 8 to the Financial Statements in CIGNA's 2001 Annual Report to Shareholders and Form 10-K.


(In millions)   September 30,
2002
  December 31,
2001
 

Fixed maturities  $25,428   $23,401  
Equity securities  279   404  
Mortgage loans  9,146   9,920  
Policy loans  2,377   2,774  
Real estate  332   432  
Other long-term investments  916   1,193  
Short-term investments  138   137  

Total investment assets  $38,616   $38,261  


A significant portion of CIGNA’s investment assets is attributable to experience-rated policyholder contracts associated with the retirement business. The following table shows the percentage of certain categories of investment assets that are held under policyholder contracts:


  September 30,
2002
  December 31,
2001
 

Fixed maturities   48 % 45 %
Mortgage loans  55 % 56 %
Real estate  54 % 55 %
Other long-term investments  47 % 53 %

Fixed Maturities and Mortgage Loans

Investments in fixed maturities (bonds) include publicly traded and privately placed debt securities, mortgage and other asset-backed securities and redeemable preferred stocks. CIGNA’s mortgage loans are diversified by property type, location and borrower to reduce exposure to potential losses.

CIGNA’s investment in collateralized debt obligations, which are secured by pools of corporate debt obligations, as of September 30, 2002, was $232 million compared to $321 million as of December 31, 2001, excluding policyholder share. CIGNA recorded after-tax losses of $1 million ($2 million pre-tax) for the third quarter and $16 million ($25 million pre-tax) for the nine months of 2002 reflecting a lower level of defaults in the underlying pools of corporate debt obligations.

Problem and Potential Problem Investments

“Problem”bonds and mortgage loans are delinquent or have been restructured as to terms (interest rate or maturity date). “Potential problem”bonds and mortgage loans are fully current, but management believes they have certain characteristics that increase the likelihood that they will become “problems.”CIGNA also considers mortgage loans to be potential problems if the borrower has requested restructuring, or principal or interest payments are past due by more than 30 but fewer than 60 days.

CIGNA recognizes interest income on “problem” bonds and mortgage loans only when payment is actually received because of the risk profile of the underlying investment.

33


The following table shows problem and potential problem bonds and mortgage loans as well as foreclosed real estate, net of valuation reserves and write-downs, and includes amounts attributable to policyholder contracts:


(In millions)   September 30,
2002
  December 31,
2001
 

Problem bonds   $190   $224  
Potential problem bonds  $195   $137  
Problem mortgage loans  $62   $111  
Potential problem mortgage loans  $170   $78  
Foreclosed real estate held and used  $81   $110  
Foreclosed real estate held for sale  $91   $123  

Summary

The effect of investment asset write-downs and changes in valuation reserves on CIGNA’s net income and amounts attributable to policyholder contracts was as follows:


     Three Months
     Ended
     September 30,
    Nine Months
    Ended
    September 30,
(In millions) 2002 2001 2002 2001

CIGNA   $18   $34   $115   $100  
Policyholder contracts  $40   $25   $165   $60  

CIGNA’s portion of these losses is a component of realized investment losses, which are discussed on page 21.

Non-accruals (“problem” investments) resulted in lower net income of $3 million for the third quarter and $10 million for the nine months of 2002, and $1 million for the third quarter and $7 million for the nine months of 2001. These amounts would have been recorded if interest on non-accrual investments had been recognized in accordance with the original terms of these investments.

The weakness in certain sectors of the economy is likely to cause additional investment losses. These investment losses could materially affect future results of operations, although CIGNA does not currently expect them to have a material effect on its liquidity or financial condition, or to result in a significant decline in the aggregate carrying value of its assets.

MARKET RISK OF FINANCIAL INSTRUMENTS

CIGNA’s assets and liabilities include financial instruments subject to the risk of potential losses from adverse changes in market rates and prices. The primary market risk exposures are interest-rate risk, foreign currency exchange rate risk, and equity price risk.

As discussed on pages 27 and 28, CIGNA began using futures contracts during the third quarter of 2002 as part of a program to substantially reduce the effect of equity market changes on certain specialty life reinsurance contracts that guarantee minimum death benefits based on unfavorable changes in variable annuity account values. The hypothetical effect of a 10% increase in the S&P 500 index would have been a decrease of approximately $240 million in the fair value of the futures contracts outstanding under this program as of September 30, 2002. A corresponding decrease in liabilities for certain specialty life reinsurance contracts would result from the hypothetical 10% increase in the S&P 500. See Note 3 to the Financial Statements for further discussion of this program and the related specialty life reinsurance contracts.

See also page 21 for a discussion of the effects of recent stock market declines on CIGNA.

34


CAUTIONARY STATEMENT FOR PURPOSES OF THE "SAFE HARBOR" PROVISIONS OF THE
PRIVATE SECURITIES LITIGATION REFORM ACT OF 1995

CIGNA and its representatives may from time to time make written and oral forward-looking statements, including statements contained in press releases, in CIGNA’s filings with the Securities and Exchange Commission, in its reports to shareholders and in meetings with analysts and investors. For example, this Management’s Discussion and Analysis includes forward-looking information regarding, among other things, (a) restructuring activities related to CIGNA’s health care operations, and (b) the outlook for CIGNA’s full year 2002 and 2003 results. Forward-looking statements may contain information about financial prospects, economic conditions, trends and other uncertainties. CIGNA cautions that actual results could differ materially from those that management expects, depending on the outcome of certain factors. Some factors that could cause actual results to differ materially from the forward-looking statements include:

1.  

increases in medical costs that are higher than anticipated in establishing premium rates in CIGNA's health care operations, including increased use and costs of medical services;

2.  

increased medical, administrative, technology or other costs resulting from legislative and regulatory challenges to, and new regulatory requirements imposed on, CIGNA's health care business (see Health care regulation on pages 18 and 19 for more information);

3.  

difficulties in implementing the realignment of health care operations and achievement of customer service improvements, additional operational efficiencies and additional cost savings;

4.  

the risks associated with pending and potential state and federal health care class action lawsuits, purported securities class action lawsuits, disputes regarding London market reinsurance, other litigation challenging CIGNA's businesses and the outcome of pending government proceedings;

5.  

heightened competition, particularly price competition, which could reduce product margins and constrain growth in CIGNA's businesses;

6.  

significant reductions in customer retention;

7.  

significant changes in interest rates;

8.  

significant reductions in the financial strength ratings of CIGNA's insurance subsidiaries (see Ratings on pages 31 and 32 for more information);

9.  

inability of the program adopted by CIGNA to substantially reduce equity market risks for reinsurance contracts that guarantee minimum death benefits under certain variable annuities (including possible market difficulties in entering into appropriate futures contracts and in matching such contracts to the underlying equity risk) and adjustments to the reserve assumptions used in estimating CIGNA's liabilities for these reinsurance contracts (see Losses on specialty life reinsurance contracts on pages 27 and 28 for more information);

10.  

significant stock market declines, which could, among other things, reduce results in CIGNA's retirement business and result in increased pension expenses in future periods and the recognition of additional pension obligations;

11.  

significant deterioration in economic conditions, which could have an adverse effect on CIGNA's operations and investments; and

12.  

changes in federal income tax laws.

This list of important factors is not intended to be exhaustive. There may be other risk factors that would preclude CIGNA from realizing the forward-looking statements. While CIGNA may periodically update this discussion of risk factors, CIGNA does not undertake to update any forward-looking statement that may be made by or on behalf of CIGNA prior to its next required filing with the Securities and Exchange Commission.

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Item 4.  Controls and Procedures

Based on an evaluation of the effectiveness of the design and operation of CIGNA’s disclosure controls and procedures that occurred within 90 days prior to the filing of this report, CIGNA’s Chief Executive Officer and Chief Financial Officer concluded that CIGNA’s disclosure controls and procedures are an effective means of ensuring that all material information required to be disclosed in this quarterly report has been made known to them.

There have been no significant changes in CIGNA’s internal controls or in other factors that could significantly affect internal controls subsequent to date of the evaluation referred to in this Item 4.

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PART II. OTHER INFORMATION

Item 1.  Legal Proceedings

CIGNA described the Shane v. Humana et al., Mangieri v. CIGNA Corporation and Pickney v. CIGNA Corporation and CIGNA Health Corporation matters in its Form 10-K for the year ended December 31, 2001. On September 26, 2002, the United States District Court for the Southern District of Florida denied class action certification to the health plan subscriber plaintiffs in the consolidated Pickney case, and certified a class of physician plaintiffs in the consolidated Shane and Mangieri cases. The defendants have requested appellate review of the Court’s decision to certify a provider class. The subscriber plaintiffs have requested reconsideration by the Court of its denial of class certification.

CIGNA described the domestic Unicover matter in its Form 10-K for the year ended December 31, 2001 and in its Form 10-Q for the quarter ended June 30, 2002. This matter was substantially resolved by arbitration on October 8, 2002. CIGNA recognized a charge for the result of the Unicover arbitration in the third quarter of 2002.

Several purported class action lawsuits have been filed against CIGNA and certain of its officers by alleged shareholders of CIGNA who seek to represent a class of purchasers of CIGNA securities from May 2, 2001 to October 24, 2002. The complaints allege, among other things, that the defendants violated SEC Rule 10b-5 by knowingly or recklessly misleading CIGNA shareholders with respect to the company’s performance since May of 2001. The complaints have been filed in the United States District Court for the Eastern District of Pennsylvania by the following individual plaintiffs on the dates indicated: Edward Kaminski (October 25, 2002); Jeffrey Lubin (October 29, 2002); Jean Mullin (October 29, 2002); Janis Dolan (October 31, 2002); and Harvard Kolm (November 1, 2002). Plaintiffs seek compensatory damages and attorneys’ fees.

On November 7, 2002, a purported shareholder derivative complaint was filed in the United States District Court for the Eastern District of Pennsylvania by Evelyn Hobbs. The complaint alleges breaches of fiduciary duty by CIGNA’s directors, including, among other things, their “failure to monitor, investigate and oversee Cigna’s management information system” and seeks damages on behalf of CIGNA.

On October 25, 2002, the Securities and Exchange Commission notified CIGNA that it has opened an informal inquiry into matters relating to CIGNA.

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Item 6.   Exhibits and Reports on Form 8-K.

(a)

See Exhibit Index.


(b)

During the quarterly period ended September 30, 2002, and between such date and the filing of this Form 10-Q, CIGNA filed the following reports on Form 8-K:


o

dated November 1, 2002, Item 5 —containing a news release regarding its third quarter 2002 results.


o

dated October 25, 2002, Item 5 —containing a news release regarding its 2003 outlook and announcing an October 28 conference call.


o

dated October 24, 2002, Item 5 —containing a news release preannouncing its third quarter results and revising its 2002 outlook.


o

dated October 18, 2002, Item 5 —containing a news release regarding its recording of a third quarter charge relating to run-off reinsurance operations.


o

dated September 3, 2002, Item 5 —containing a news release announcing the establishment of a program to manage run-off reinsurance operations and the recording of a third quarter charge.


o

dated August 2, 2002, Item 9 - containing Regulation FD disclosure.


o

dated August 2, 2002, Item 5 —containing a news release regarding its second quarter 2002 results.


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SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed by the undersigned duly authorized officer, on its behalf and in the capacity indicated.

CIGNA CORPORATION

By: /s/James A. Sears

James A. Sears
Vice President and
Chief Accounting Officer
November 14, 2002


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CERTIFICATIONS

I, H. EDWARD HANWAY, certify that:

1.  I have reviewed this quarterly report on Form 10-Q of CIGNA Corporation;

2.  Based on my knowledge, this quarterly report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this quarterly report;

3.  Based on my knowledge, the financial statements, and other financial information included in this quarterly report, fairly present in all material aspects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this quarterly report;

4.  The registrant’s other certifying officers and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-14 and 15d-14) for the registrant and we have:

 

a) designed such disclosure controls and procedures to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this quarterly report is being prepared;


 

b) evaluated the effectiveness of the registrant’s disclosure controls and procedures as of a date within 90 days prior to the filing date of this quarterly report (the “Evaluation Date”); and


 

c) presented in this quarterly report our conclusions about the effectiveness of the disclosure controls and procedures based on our evaluation as of the Evaluation Date;


5. The registrant’s other certifying officers and I have disclosed, based on our most recent evaluation, to the registrant’s auditors and the audit committee of registrant’s board of directors (or persons performing the equivalent function):

 

a) all significant deficiencies in the design or operation of internal controls which could adversely affect the registrant’s ability to record, process, summarize and report financial data and have identified for the registrant’s auditors any material weaknesses in internal controls; and


 

b) any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal controls; and


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6. The registrant’s other certifying officers and I have indicated in this quarterly report whether or not there were significant changes in internal controls or in other factors that could significantly affect internal controls subsequent to the date of our most recent evaluation, including any corrective actions with regard to significant deficiencies and material weaknesses.

Date: November 14, 2002

/s/ H. Edward Hanway
Chief Executive Officer

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I, JAMES G. STEWART, certify that:

1. I have reviewed this quarterly report on Form 10-Q of CIGNA Corporation;

2. Based on my knowledge, this quarterly report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this quarterly report;

3. Based on my knowledge, the financial statements, and other financial information included in this quarterly report, fairly present in all material aspects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this quarterly report;

4. The registrant’s other certifying officers and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-14 and 15d-14) for the registrant and we have:

 

a) designed such disclosure controls and procedures to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this quarterly report is being prepared;


 

b) evaluated the effectiveness of the registrant’s disclosure controls and procedures as of a date within 90 days prior to the filing date of this quarterly report (the “Evaluation Date”); and


 

c) presented in this quarterly report our conclusions about the effectiveness of the disclosure controls and procedures based on our evaluation as of the Evaluation Date;


5. The registrant’s other certifying officers and I have disclosed, based on our most recent evaluation, to the registrant’s auditors and the audit committee of registrant’s board of directors (or persons performing the equivalent function):

 

a) all significant deficiencies in the design or operation of internal controls which could adversely affect the registrant’s ability to record, process, summarize and report financial data and have identified for the registrant’s auditors any material weaknesses in internal controls; and


 

b) any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal controls; and


42


6. The registrant’s other certifying officers and I have indicated in this quarterly report whether or not there were significant changes in internal controls or in other factors that could significantly affect internal controls subsequent to the date of our most recent evaluation, including any corrective actions with regard to significant deficiencies and material weaknesses.

Date: November 14, 2002

/s/ James G. Stewart
Chief Financial Officer

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Exhibit Index

Number Description Method of Filing
     
10 Agreement dated July 25,
2002 with Mr. Pastore
Filed herewith
     
12 Computation of Ratio of
Earnings to Fixed Charges
Filed herewith
     
99 Certificate Pursuant to 18 U.S.C.
Section 1350
Filed herewith


44