CRITICAL PATH INC - 10-Q Quarterly Report

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes þ No o

Indicate by check mark whether Registrant is an accelerated filer (as defined in Rule 12b-2 of the Act). Yes þ No o

As of October 31, 2003, the Company had outstanding 20,570,284 shares of common stock, $0.001 par value per share.

The accompanying notes are an integral part of these Condensed Consolidated Financial Statements.

Note 1 — Basis of Presentation and Summary of Significant Accounting Policies

Critical Path, Inc. was incorporated in California on February 19, 1997. Critical Path, along with its subsidiaries (collectively referred to herein as the “Company”), provides digital communications software and services that enable enterprises, government agencies, wireless carriers, and service providers to rapidly deploy highly scalable solutions for messaging and identity management. Critical Path’s messaging solutions — which are available both as licensed software or hosted services — provide integrated access to a broad range of communication and collaboration applications from wireless devices, Web browsers, desktop clients, and voice systems. On August 1, 2003, the Company effected a one-for-four reverse stock split which reduced its number of shares of Common Stock outstanding from 81,595,042 to 20,398,076 as of that date (See also Note 9 — Reverse Stock Split). The share and per share amounts presented in these condensed consolidated financial statements have been retroactively restated to give effect to the reverse stock split of the Company’s authorized and outstanding common stock and of all shares of Common Stock subject to stock options and warrants.

The Company’s revenues generated from the sale of its products and services may not increase to a level that exceeds its expenses or could fluctuate significantly as a result of changes in customer demand or acceptance of future products. Although the Company expects to continue to review its operating expenses, if it is not successful in achieving a cost reduction or generating sufficient revenues, the Company’s cash flow from operations will continue to be negatively impacted.

As of September 30, 2003, the Company’s cash and cash equivalents totaled $18.2 million, of which $7.4 million is expected to support its outstanding obligations to Silicon Valley Bank and $6.5 million is located in accounts outside of the United States, which may not be readily available to the Company’s domestic operations. Accordingly, the Company’s readily available cash resources in the United States as of September 30, 2003 were $4.3 million. As a result of its cash position, it will be essential for the Company to complete a financing or other strategic transaction in the fourth quarter in order to continue to operate. The Company is currently in negotiations to raise additional capital; however, there is a significant risk that it will be unable to complete a financing transaction on a timely basis.

Since inception, the Company has incurred aggregate consolidated net losses of approximately $2.2 billion, which includes $1.3 billion related to the impairment of long-lived assets, $444.5 million related to non-cash charges associated with the Company’s ten acquisitions and $172.1 million related to non-cash stock-based compensation expenses. During 1999 and 2000, the Company raised $544.0 million in net proceeds through its initial public offering, secondary public offering and the issuance of $300 million of face value of 5 3/4% Convertible Subordinated Notes. In 2001, the Company used $48.7 million to retire $197 million of face value of its 5 3/4% Convertible Subordinated Notes and completed a financing transaction that resulted in net cash proceeds of approximately $27 million and the retirement of approximately $65 million of face value of its 5 3/4% Convertible Subordinated Notes.

The consolidated financial statements include the accounts of the Company, and its wholly owned and majority-owned subsidiaries. All significant intercompany balances and transactions have been eliminated in consolidation. The equity method is used to account for investments in unconsolidated entities if the Company has the ability to exercise significant influence over financial and operating matters, but does not have the ability to control such entities. The cost method is used to account for equity investments in unconsolidated

entities where the Company does not have the ability to exercise significant influence over financial and operating matters.

The unaudited condensed consolidated financial statements (“Financial Statements”) of the Company furnished herein reflect all adjustments that are, in the opinion of management, necessary to present fairly the financial position and results of operations for each interim period presented. All adjustments are normal recurring adjustments. The Financial Statements should be read in conjunction with the audited consolidated financial statements and notes thereto, together with management’s discussion and analysis of financial condition and results of operations, presented in the Company’s Annual Report on Form 10-K/A for the fiscal year ended December 31, 2002. The results of operations for the interim periods presented herein are not necessarily indicative of the results to be expected for the entire year.

The Company does not currently manage its business in a manner that requires it to report financial results on a segment basis. The Company currently operates in one segment: digital communications software and services and management uses one measure of profitability. Revenue information on a product and service basis has been disclosed in the Company’s statement of operations.

The Company accounts for stock-based employee compensation arrangements in accordance with the provisions of Accounting Principles Board (“APB”) Opinion No. 25, Accounting for Stock Issued to Employees and its related interpretations and complies with the disclosure provisions of Statement of Financial Accounting Standards (“SFAS”) No. 123, Accounting for Stock-Based Compensation. Under APB No. 25, compensation expense for fixed options is based on the difference, if any, on the date of the grant, between the fair value of the Company’s stock and the exercise price of the option. The Company accounts for equity instruments issued to non-employees in accordance with the provisions of SFAS No. 123 and Emerging Issues Task Force (“EITF”) Issue No. 96-18. The shares underlying warrants or options, which are unvested, are remeasured at each reporting date until a measurement date occurs, at which time the fair value of the warrant is fixed. The related charge is amortized over the estimated term of the relationship. In the event such remeasurement results in increases or decreases from the initial fair value, which could be substantial, these increases or decreases will be recognized immediately, if the fair value of the shares underlying the milestone has been previously recognized, or over the remaining term, if not. Currently, all related amortization has been recognized as expense over the term of the estimated benefit period.

In December 2002, the Financial Accounting Standards Board (“FASB”) issued SFAS No. 148, “Accounting for Stock-Based Compensation, Transition and Disclosure.” SFAS No. 148 provides alternative methods of transition for a voluntary change to the fair value based method of accounting for stock-based employee compensation. SFAS No. 148 also requires that disclosures of the pro forma effect of using the fair value method of accounting for stock-based employee compensation be displayed more prominently and in a tabular format, in addition to the disclosure of the pro forma effect in interim financial statements.

Had compensation cost been recognized based on the fair value at the date of grant for options granted, the pro forma amounts of the Company’s net loss and net loss per share during the three and nine months ended September 30, 2002 and 2003 would have been as follows:

The Company calculated the fair value of each option grant on the date of grant during the three and nine months ended September 30, 2002 and 2003 using the Black-Scholes option pricing model as prescribed by SFAS No. 123 and the following assumptions:

issue a variable number of shares. SFAS No. 150 is effective for all financial instruments entered into or modified after May 31, 2003, and otherwise effective at the beginning of the first interim period beginning after June 15, 2003. The Company adopted SFAS No. 150 in the third quarter of 2003 and such adoption did not have a material effect on the Company’s financial position and results of operations.

In May 2003, the EITF reached a consensus on EITF Issue No. 03-05, Applicability of AICPA Statement of Position 97-2, Software Revenue Recognition, to Non-Software Deliverables in Arrangement Containing More-Than-Incidental Software. EITF No. 03-05 addresses the applicability of Statement of Position No. 97-2 regarding software and non-software deliverables in a multiple element arrangement, giving consideration to whether the deliverables are essential to the functionality of one another. EITF Issue No. 03-05 is effective for interim periods beginning after August 13, 2003. The Company is currently assessing the impact of the adoption of EITF No. 03-05 on its financial position and results of operations.

In January 2003, the FASB issued FASB Interpretation (“FIN”) No. 46, Consolidation of Variable Interest Entities, an Interpretation of ARB No. 51. FIN No. 46 requires certain variable interest entities to be consolidated by the primary beneficiary of the entity if the equity investors in the entity do not have the characteristics of a controlling financial interest or do not have sufficient equity at risk for the entity to finance its activities without additional subordinated financial support from other parties. FIN No. 46 is effective immediately for all new variable interest entities created or acquired after January 31, 2003. For variable interest entities created or acquired prior to February 1, 2003, the provisions of FIN No. 46 must be applied for the first interim or annual period ending after December 15, 2003. At this time, the Company does not believe it is reasonably possible that the Company will consolidate or disclose information about variable interest entities. However, the Company will continue to assess the impact of FIN No. 46 on its consolidated financial statements.

In November 2002, the EITF reached a consensus on EITF No. 00-21, Revenue Arrangements with Multiple Deliverables. EITF No. 00-21 addresses certain aspects of the accounting by a vendor for arrangements under which the vendor will perform multiple revenue-generating activities. EITF No. 00-21 is effective for interim periods beginning after June 15, 2003. The Company adopted EITF No. 00-21 in the third quarter of 2003 and such adoption did not have a material effect on the Company’s financial position and results of operations.

In November 2002, the FASB issued FIN No. 45, Guarantor’s Accounting and Disclosure Requirements for Guarantees, Including Indirect Guarantees of Indebtedness of Others. FIN No. 45 requires that a liability be recorded at fair value in the guarantor’s balance sheet upon issuance of a guarantee. In addition, FIN No. 45 requires disclosures about the guarantees that an entity has issued, including a reconciliation of changes in the entity’s product warranty liabilities. The initial recognition and initial measurement provisions of FIN No. 45 are applicable on a prospective basis to guarantees issued or modified after December 31, 2002, irrespective of the guarantor’s fiscal year-end. The Company adopted FIN No. 45 in the first quarter of 2003. The recognition and initial measurement provisions of FIN No. 45 did not have a material effect on its financial position and results of operations. The disclosure requirements of FIN No. 45 are contained in Note 7 — Commitments and Contingencies.

In July 2002, the FASB issued SFAS No. 146, Accounting for Costs Associated with Exit or Disposal Activities. This Statement addresses financial accounting and reporting for costs associated with exit or disposal activities and nullifies EITF Issue No. 94-3, Liability Recognition for Certain Employee Termination Benefits and Other Costs to Exit an Activity (including Certain Costs Incurred in a Restructuring). This Statement requires that a liability for costs associated with an exit or disposal activity be recognized and measured initially at fair value only when the liability is incurred. The provisions of this Statement are effective for exit or disposal activities that are initiated after December 31, 2002. The Company adopted SFAS No. 146 in the first quarter of 2003 and incurred $6.3 million in restructuring charges during the nine months ended September 30, 2003.

In May 2002, the Board of Directors approved a restructuring plan to further reduce the Company’s expense levels consistent with the then current business climate. In connection with the plan, a restructuring charge of $1.5 million was recognized in the second quarter of 2002. This charge was comprised of approximately $1.2 million in severance and related costs associated with the elimination of approximately 39 positions and $300,000 in facilities lease termination costs. The balance of the 2002 restructuring accrual at September 30, 2003 was approximately $0.3 million and is expected to be utilized by the end of 2004.

In January 2003, the Company announced a restructuring initiative designed to further reduce its expense level in an effort to achieve operating profitability assuming no or moderate revenue growth. The plan includes the consolidation of some office locations and a global workforce reduction of approximately 175 positions, or approximately 30% of the workforce. The headcount reduction is partially offset by outsourcing approximately 75 positions to lower cost service providers. The Company incurred aggregate charges of approximately $8.0 million resulting from the cost reduction plan, inclusive of $7.0 million in cash and $1.0 million in non-cash expenses. Included in this plan were approximately $1.7 million in charges incurred in the fourth quarter of 2002, comprised of approximately $0.7 million in severance and related costs and $1.0 million in facilities lease termination costs. During the first, second, and third quarters of 2003, the Company incurred approximately $4.4 million, $0.9 million, and $1.0 million, respectively, in restructuring charges under the plan, predominantly related to severance and associated employee costs. The Company made payments of $3.6 million, $2.0 million, and $1.1 million during the first, second, and third quarters of 2003, respectively, related to the restructuring initiative.

Additionally, the Company completed two other restructuring initiatives during 2001 and 2002, with associated expenses of $19.8 million. During the first quarter of 2003, the Company reversed approximately $1.2 million in restructuring expenses, which were accrued during 2001 and 2002, as the Company does not anticipate these amounts will be paid in the future. At September 30, 2003, the restructuring accrual relating to these initiatives was approximately $0.3 million and is expected to be utilized by the end of 2004.

The Company will continue to review its cost structure as it relates to facility and workforce costs and expect to incur additional restructuring expenses.

During the second quarter of 2003, the Company executed sales of certain of its public and private investments. These sales resulted in a net gain of $349,000, which was comprised of $2.2 million in aggregate cash proceeds, the recognition of $1.5 million in unrealized losses and the elimination of $354,000 in assets held as equity investments. All associated cash proceeds were received during the second quarter of 2003.

In June 2003, the Company entered into an agreement with the former shareholders of The docSpace Company, Inc. to release approximately $3.8 million of approximately $4.7 million in remaining funds held in escrow related to the 2000 acquisition by Critical Path, Inc. of The docSpace Company. The funds were remitted to the Company in June 2003 and the Company recognized a gain of $3.8 million in Other Income during the second quarter.

The escrow account was initially established in February 2000 with $5.0 million to be used to reimburse the former shareholders of The docSpace Company for certain qualifying expenses related to the establishment, maintenance and dissolution of the various holding companies established in connection with the structuring of The docSpace Company acquisition. The escrow fund is scheduled to terminate in February 2005, unless all related holding companies are dissolved prior to such date, at which time all remaining funds held in escrow will be remitted to Critical Path, Inc. The remaining funds held in escrow are expected to be sufficient to cover all foreseeable costs over the remaining term of the escrow agreement based on analysis performed by both the Company and the docSpace shareholders; however, in the event such funds are not sufficient Critical Path will be responsible for the reimbursement of any qualifying expenses.

At December 31, 2002 and September 30, 2003, the Company was carrying goodwill of $6.6 million that ceased being amortized from January 1, 2002, in accordance with SFAS No. 142. Amortization expense relating to the other acquired assets was $10.8 million and $32.5 million for the three and nine months ended September 30, 2002, respectively. The Company’s other acquired intangible assets were fully amortized at the end of 2002.

In May 2002 and in connection with the reduction of a previous loan commitment, William McGlashan, Jr., the Company’s Chief Executive Officer, was granted an option to purchase 1,000,000 shares of the Company’s Common Stock, at an exercise price of $1.74 per share, which was the fair market value on the date of grant. The option was immediately exercisable subject to the Company’s lapsing right of repurchase at a price equal to the exercise price per share over a three year period. Mr. McGlashan exercised his right to early exercise purchase the shares through a promissory note and stock pledge agreement in May 2002. As such the Company now holds a promissory note in the amount of $1,740,000 secured by shares of Common Stock. The promissory note accrues interest at the adjustable quarterly reference rate of Fidelity Investments or similar banking entity as the shares vest with respect to that portion of the purchase price representing the purchase price of the “vested” shares. As of September 30, 2003, $12,000 in interest had accrued.

In accordance with EITF Issue No. 00-23, the early exercise of these options is not considered a substantive exercise, for accounting purposes, until the repurchase right lapses. Accordingly, the total exercise price of these options was initially recognized as an asset, in Other assets, and as a liability, in Capital lease and other obligations. These balances have been reclassified to shareholders’ deficit, in Notes receivable from shareholders, Common Stock and Paid in Capital, as the right of repurchase lapses. One third lapsed in May 2003, and one thirty sixth will lapse monthly thereafter. As of September 30, 2003, $725,000 has been reclassified into Shareholders’ Deficit.

The Company is a party to lawsuits in the normal course of our business. Litigation in general, and securities and intellectual property litigation in particular, can be expensive and disruptive to normal business

operations. Moreover, the results of complex legal proceedings are difficult to predict. Other than as described below, the Company is not a party to any other material legal proceedings.

Securities Action in Northern District of California. On April 30, 2002, MBCP PeerLogic LLC and other named plaintiffs filed suit in the U.S. District Court for the Southern District of New York against the Company and certain of its former officers. The plaintiff shareholders had opted out of a shareholder litigation settlement that was approved by the U.S. District Court for the Northern District of California. The complaint alleged breach of contract, unjust enrichment, common law fraud and violations of federal securities laws and seeks compensatory and punitive damages in an unnamed amount but in excess of $200 million. The case has been transferred to the U.S. District Court for the Northern District of California. Litigation in this matter is ongoing.

Derivative Actions in Northern District of California. Beginning on February 5, 2001, Critical Path was named as a nominal defendant in a number of derivative actions, purportedly brought on the Company’s behalf, filed in the Superior Court of the State of California and in the U.S. District Court for the Northern District of California. The derivative complaints alleged that certain of the Company’s former officers and directors breached their fiduciary duties, engaged in abuses of control, were unjustly enriched by sales of the Company’s common stock, engaged in insider trading in violation of California law or published false financial information in violation of California law. A settlement of this action has been reached, which involves no monetary payment, or recovery, by the Company, and was preliminarily approved by the Court. A hearing on whether the settlement will be given final approval by the Court was held on October 15, 2003. The Court’s decision is still under submission.

Securities Class Action in Southern District of New York. Beginning on July 18, 2001, a number of securities class action complaints were filed against the Company, and certain of its former officers and directors and underwriters connected with its initial public offering of common stock in the U.S. District Court for the Southern District of New York (In re Initial Public Offering Sec. Litig.). The purported class action complaints were filed by individuals who allege that they purchased common stock at the initial and secondary public offerings between March 29, 1999 and December 6, 2000. The complaints allege generally that the Prospectus under which such securities were sold contained false and misleading statements with respect to discounts and excess commissions received by the underwriters as well as allegations of “laddering” whereby underwriters required their customers to purchase additional shares in the aftermarket in exchange for an allocation of IPO shares. The complaints seek an unspecified amount in damages on behalf of persons who purchased the Company’s stock during the specified period. Similar complaints have been filed against 55 underwriters and more than 300 other companies and other individuals. The over 1,000 complaints have been consolidated into a single action. The Company has reached an agreement in principle with the plaintiffs to resolve the cases. The proposed settlement involves no monetary payment by the Company and no admission of liability. However it is subject to approval by the Court.

Securities and Exchange Commission Investigation. In 2001, the Securities and Exchange Commission (the “SEC”) investigated the Company and certain former officers, employees and directors with respect to non-specified accounting matters, financial reports, other public disclosures and trading activity in the Company’s securities. The SEC concluded its investigation of the Company in January 2002 with no imposition of fines or penalties and, without admitting or denying liability, the Company consented to a cease and desist order and an administrative order as to violation of certain non-fraud provisions of the federal securities laws. The investigation has also thus far resulted in charges being filed against five former officers and employees. The Company believes that the investigation of its former officers and employees may continue. While the Company continues to fully cooperate with any requests with respect to such investigation, the Company does not know the status of such investigation.

Lease Dispute. In July 2000, PeerLogic, Inc. signed a lease for office space in San Francisco, California. In December 2000, Critical Path acquired PeerLogic as a wholly owned subsidiary. After review, the

Company determined that local zoning laws likely prohibited a business such as the Company or PeerLogic from occupying the leased premises, and promptly sought a zoning determination from the San Francisco Zoning Administrator to resolve the matter. The Zoning Administrator determined that the Company’s proposed use of the leased premises was not permitted, but the landlord appealed this determination and prevailed before the San Francisco Board of Appeals. In July 2002, the Company filed a Petition for Writ of Mandamus with the San Francisco Superior Court, seeking reversal of the San Francisco Board of Appeals’ decision. In June 2003, the Court granted the Company’s petition and subsequently entered a judgment and writ remanding the matter to the San Francisco Board of Appeals and directing the Board of Appeals to make a new determination consistent with its judgment. The landlord subsequently appealed the Superior Court’s ruling. Litigation in this matter is ongoing.

In April 2002, the landlord filed suit in San Francisco Superior Court against the Company alleging, among other things, breach of the lease and tort claims related to the lease transaction. In its complaint, the landlord sought unspecified damages for back rent, attorneys’ fees, treble damages under certain statutes, and unspecified punitive damages. Between April 2002 and July 2003, the Company succeeded through several motions filed with the Court in having a number of the landlord’s claims dismissed and some of its requests for damages stricken, including treble damages. The landlord has chosen not to further amend its complaint. In August 2003, the Company filed its answer to the second amended complaint and a cross-complaint against the landlord, under which the Company seeks compensatory damages and unspecified punitive damages for the landlord’s failure to disclose the zoning restrictions on the leased premises before the lease was signed. Litigation in this matter is ongoing.

The uncertainty associated with these and other unresolved or threatened lawsuits could seriously harm the Company’s business and financial condition. In particular, the lawsuits or the lingering effects of previous lawsuits and the now completed SEC investigation could harm relationships with existing customers and our ability to obtain new customers and partners. The continued defense of lawsuits could also result in the diversion of management’s time and attention away from business operations, which could harm the Company’s business. Negative developments with respect to the settlements or the lawsuits could cause the Company’s stock price to further decline significantly. In addition, although the Company is unable to determine the amount, if any, that it may be required to pay in connection with the resolution of these lawsuits, and although the Company maintains adequate and customary insurance, the size of any such payments could seriously harm the Company’s financial condition.

Change of Control Severance Agreements. The Company has entered into change of control severance agreements with certain of its key employees. These agreements provide that so long as the employee signs and does not revoke a standard release of claims with the Company, the employee is entitled to certain severance payments if the employee is involuntarily terminated (as defined in the agreement) within twenty-four months following a change of control (as defined in the agreement) of the Company or within three months on or before a change of control. Assuming the conditions under the agreements that trigger payment obligations are met, the aggregate payment under these agreements is currently estimated to be between $3.5 million and $5.0 million.

Indemnifications. The Company provides general indemnification provisions in its license agreements. In these agreements, the Company generally states that it will defend or settle, at its own expense, any claim against the customer by a third party asserting a patent, copyright, trademark, trade secret or proprietary right violation related to any products that the Company has licensed to the customer. The Company agrees to indemnify its customers against any loss, expense or liability, including reasonable attorney’s fees, from any damages alleged against the customer by a third party in its course of using products sold by the Company. The Company has not received any claims under this indemnification and does not know of any instances in which such a claim may be brought against the Company in the future.

Under California law, in connection with the Company’s charter documents and indemnification agreements the Company entered into with its executive officers and directors, the Company must indemnify its current and former officers and directors to the fullest extent permitted by law. The indemnification covers any expenses and liabilities reasonably incurred in connection with the investigation, defense, settlement or appeal of legal proceedings. The Company has made payments in connection with the indemnification of officers and directors in connection with currently pending lawsuits and has reserved for any applicable amounts required in connection with legal expenses and others costs of defense of pending lawsuits.

There were no tax effects allocated to any components of other comprehensive loss during the three and nine months ended September 30, 2002 or 2003.

On July 24, 2003, the Company announced that its Board of Directors had voted to execute a one-for-four reverse stock split. Shareholders granted the board authority to do so at the Company’s annual meeting held on June 25, 2003. To effect the reverse stock split, the Company filed an amendment to its Articles of Incorporation on August 1, 2003. The Company began trading under the new symbol, “CPTHD” on Monday, August 4, 2003. After 20 trading days, the symbol reverted back to “CPTH”. As of August 1, 2003, the total number of shares of Common Stock outstanding was 81,595,042 shares and as of immediately following the proposed one-for-four reverse split, Critical Path had 20,398,076 shares of Common Stock outstanding. The share and per share amounts presented in these condensed consolidated financial statements have been retroactively restated to give effect to a one-for-four reverse stock split of the Company’s authorized and outstanding common stock and for all shares of Common Stock subject to stock options and warrants.

As of September 30, 2002 and 2003, there were 18.2 million and 29.9 million potential common shares, respectively, that were excluded from the determination of diluted net loss per share, as the effect of such shares on a weighted average basis is anti-dilutive.

In September 2002, the Company entered into a $15.0 million one-year line of credit with Silicon Valley Bank, to be utilized for working capital and general corporate operations. The credit facility was amended on March 25, 2003 and again on July 18, 2003, as a result of non-compliance with the financial covenants of the facility. The Company regained compliance with the covenants in the credit facility upon execution of the line of credit agreement on July 18, 2003, remained in compliance at September 30, 2003 and it is currently scheduled to mature on January 30, 2004. The credit facility is secured by certain of the Company’s assets and borrowings under the current agreement bear a variable interest rate of Prime plus 2.0%, which has ranged from 5.25% to 6.25%, and is subject to certain covenants. Interest is paid each month with principal due at maturity. Commitment fees related to the credit facility included an initial commitment fee of 0.50%, or $75,000, and additional commitment fees of $35,000 for each of the two amendments. The facility carries an additional fee based on unused credit of 0.45% payable at the end of each quarterly period in arrears and an early termination fee of 1.0% of the total credit facility through maturity. During the first quarter of 2003, the Company drew $4.9 million against the line of credit, which remained outstanding at September 30, 2003; additionally, during the second quarter the Company reduced letters of credit held under the credit facility from $5.5 million at March 31, 2003 to $2.5 million at September 30, 2003. All associated interest and fees are included as a component of interest expense.

The carrying value of the Series D Preferred Stock at December 31, 2002 and September 30, 2003 was determined as follows:

In connection with the financing transaction, which closed in December 2001, the Series D Preferred Stock was deemed to have an embedded derivative instrument. In accordance with the provisions of SFAS No. 133, Accounting for Derivative Instruments, the Company is required to adjust the carrying value of the instrument to its fair value at each balance sheet date and recognize any change since the prior balance sheet date as a component of Interest and Other Income (Expense). At September 30, 2002 and 2003, the estimated fair value of the liquidation preference was $7.4 million and $24.1 million, respectively, resulting in a net charge (credit) during the three and nine months ended September 30, 2003 of $4.9 million and $11.5 million, respectively, and $(1.2) million and $2.2 million during the same periods in 2002.

During the three and nine months ended September 30, 2003, the accretion on redeemable convertible preferred shares totaled $3.0 million and $9.5 million, respectively, comprised of accrued dividends of $1.5 million and $3.7 million, respectively, and accretion of the beneficial conversion feature of $1.5 million and $5.8 million, respectively. During the three and nine months ended September 30, 2002, the accretion on redeemable convertible preferred shares totaled $3.6 million and $10.1 million, respectively, comprised of accrued dividends of $1.1 million and $3.3 million, respectively, and accretion of the beneficial conversion feature of $2.5 million and $6.8 million, respectively.

This report on Form 10-Q contains forward-looking statements within the meaning of the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995, as amended and in effect from time to time. The words “anticipates,” “expects,” “intends,” “plans,” “believes,” “seek,” and “estimate” and similar expressions are intended to identify forward-looking statements. These are statements that relate to future periods and include statements regarding our ability to operate in the future, our ability to obtain funding, our future strategic, operational and financial plans, anticipated or projected revenues, expenses and operational growth, markets and potential customers for our products and services, plans related to sales strategies and global sales efforts, the anticipated benefits of our relationships with strategic partners, growth of our competition, our ability to compete, investments in product development, the adequacy of our current facilities and our ability to obtain additional space, our litigation strategy, use of future earnings, the feature, benefits and performance of our current and future products and services, plans to reduce operating costs through continued expense reduction, anticipated effects of restructuring and retirement of debt, and our belief as to our ability to successfully emerge from the restructuring and refocusing of our operations. These forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from those projected. Factors that might cause future results to differ materially from those projected in the forward-looking statements include, but are not limited to, difficulties of forecasting future results due to our limited operating history, failure to obtain additional financing on favorable terms or at all, failure to meet sales and revenue forecasts, evolving business strategy and the emerging nature of the market for our products and services, finalization of pending litigation and the settlement of the continuing SEC investigation against former executives and directors, turnover within and integration of senior management, board of directors members and other key personnel, difficulties in our strategic plans to exit certain products and services offerings, failure to expand our sales and marketing activities, potential difficulties associated with strategic relationships, investments and uncollected bills, general economic conditions in markets in which the Company does business, risks associated with our international operations, foreign currency fluctuations, unplanned system interruptions and capacity constraints, software defects, and failure to expand our sales and marketing activities, risks associated with an inability to maintain continued compliance with the Nasdaq National Market listing requirements, and those discussed in “Management’s Discussion and Analysis of Financial Condition and Results of Operations” and “Additional Factors That May Affect Future Operating Results” and elsewhere in this report. Readers are cautioned not to place undue reliance on these forward-looking statements. The forward-looking statements speak only as of the date hereof. We expressly disclaim any obligation to publicly release the results of any revisions to these forward-looking statements to reflect events or circumstances after the date of this filing.

All references to “Critical Path,” “we,” “our,” or the “Company” mean Critical Path, Inc. and its subsidiaries, except where it is clear from the context that such terms means only the parent company and excludes subsidiaries.

This Quarterly Report on Form 10-Q includes numerous trademarks and registered trademarks of Critical Path. Products or service names of other companies mentioned in this Quarterly Report on Form 10-Q may be trademarks or registered trademarks of their respective owners.

On July 24, 2003, we announced that our Board of Directors had voted to execute a one-for-four reverse stock split. Shareholders granted the board authority to do so at the Critical Path annual meeting held on June 25, 2003. To effect the reverse stock split, we filed an amendment to our Articles of Incorporation on August 1, 2003. We began trading under the new symbol, “CPTHD” on Monday, August 4, 2003. After 20 trading days, the symbol reverted back to “CPTH”. As of August 1, 2003, the total number of shares of Common Stock outstanding was 81,595,042 shares and as of immediately following the proposed one-for-four reverse split, Critical Path had 20,398,076 shares of Common Stock outstanding. The share and per share amounts presented in these condensed consolidated financial statements have been retroactively restated to give effect to a one-for-four reverse stock split of Critical Path’s authorized and outstanding common stock and for all shares of Common Stock subject to stock options and warrants.

Robert Allen Shipp, the Company’s President, has resigned as President of Critical Path, Inc. effective November 11, 2003. The Company’s Chief Executive Officer, William E. McGlashan, Jr., and the Company’s Chief Operating Officer and Chief Financial Officer, Paul H. Bartlett, will assume the duties formerly performed by Mr. Shipp.

There have been no material changes to our critical accounting policies and estimates as disclosed in our report on Form 10-K/A for the year ended December 31, 2002.

In view of the rapidly evolving nature of our business, prior acquisitions, organizational restructuring, and limited operating history, we believe that period over period comparisons of revenues and operating results, including gross profit margin and operating expenses as a percentage of total net revenues, are not meaningful and should not be relied upon as indications of future performance. At September 30, 2003, we had 419 employees as compared to 577 employees at December 31, 2002 and 599 employees at September 30, 2002. We do not believe that our historical fluctuations in revenues, expenses, or personnel are indicative of future results.

We derive most of our revenues through the sale of our messaging and identity management communications solutions. These solutions include both licensed software products and hosted messaging services. In addition, we recognize revenues from professional services and maintenance and support services. Software license revenues are derived from perpetual and term licenses for our messaging, identity management, collaborative and enterprise application integration technologies. Hosted messaging revenues relate to fees for our hosted messaging and collaboration services. These fees are primarily based upon monthly contractual per unit rates for the services involved and are recognized as revenue on a ratable monthly basis over the term of the contract. Professional services revenues are derived from fees primarily related to training, installation and configuration services and revenue is recognized as services are performed. Maintenance and support revenues are derived from fees related to post-contract customer support agreements associated with software product licenses. Maintenance and support revenues are recognized ratably over the term of the agreement.

Software License. We recognized $4.3 million and $14.9 million in software license revenues during the three and nine months ended September 30, 2003, respectively, as compared to $5.9 million and $27.7 million during the three and nine months ended September 30, 2002, respectively, resulting in period over period decreases of $1.6 million and $12.8 million. These decreases in software license revenues were primarily attributable to fewer customer purchases resulting from unfavorable worldwide macroeconomic conditions and

Hosted Messaging. We recognized $4.6 million and $14.8 million in hosted messaging revenues during the three and nine months ended September 30, 2003, respectively, as compared to $6.5 million and $19.0 million during the same periods in 2002, resulting in period over period decreases of $1.9 million and $4.2 million. These decreases in hosted messaging revenues were primarily due to the loss of customers and reduced volume.

Professional Services. We recognized $2.6 million and $8.9 million in professional services revenues during the three and nine months ended September 30, 2003, respectively, as compared to $3.1 million and $7.6 million during the three and nine months ended September 30, 2002, respectively, resulting in a quarter to date decrease of $479,000 and a year to date increase of $1.3 million. The year to date increase in professional services revenues was primarily attributable to improved utilization rates and additional projects associated with software license sales. The quarter to date decrease in professional services revenues was primarily due to resources dedicated to a large hosted customer implementation and seasonality in Europe.

Maintenance and Support. We recognized $4.7 million and $13.7 million in maintenance and support revenues during the three and nine months ended September 30, 2003, respectively, as compared to $3.7 million and $10.9 million during the same periods in 2002, resulting in period over period increases of $1.0 million and $2.8 million. These increases in maintenance and support revenues were primarily due to favorable renewal rates and additional license sales with associated maintenance and support during 2002 and 2003.

Critical Path’s international operations accounted for approximately 55% and 57% of net revenues during the three and nine months ended September 30, 2003, respectively, as compared to 59% and 57% during the same periods in 2002.

Software License. Cost of net software license revenues consists primarily of product media duplication, manuals and packaging materials, personnel and facility costs, and third-party royalties. The cost of net software license revenues was $541,000 and $3.1 million during the three and nine months ended September 30, 2003, respectively, as compared to $563,000 and $1.4 million during the three and nine months ended September 30, 2002, respectively, resulting in a quarter to date decrease of $22,000 and a year to date increase of $1.7 million. The year to date increase in software license costs was primarily attributable to an increase in third party costs associated with a major European license transaction, which required us to purchase third party technology to integrate with our offering. Software license costs returned to normal levels in the third quarter and they should remain relatively constant in the fourth quarter.

Hosted Messaging. Cost of net hosted messaging revenues consists primarily of costs incurred in the delivery and support of messaging services, including depreciation of hardware, software and related services in connection with our network infrastructure, amortization of purchased technology, Internet connection charges, personnel costs incurred in operations, and other direct and allocated indirect costs. The cost of net hosted messaging revenues was $6.2 million and $19.6 million during the three and nine months ended September 30, 2003, respectively, as compared to $7.4 million and $22.8 million during the same periods in 2002, resulting in period over period decreases of $1.2 million and $3.2 million. These decreases in hosted messaging costs during the three and nine months ended September 30, 2003 were primarily due to the retirement of surplus network infrastructure hardware and software, affecting a reduction in depreciation expense, and cost savings generated through our 2002 and 2003 restructuring initiatives, including the termination of employees and associated reduction in related personnel costs of $124,000 and $920,000, respectively, and the cancellation of certain outside consulting arrangements accounting for $380,000 and $512,000, respectively. Depreciation expenses included in hosted messaging costs totaled $1.9 million and $6.8 million during the three and nine months ended September 30, 2003, respectively, as compared to $3.9 million and $12.3 million during the three and nine months ended September 30, 2002, respectively. These decreases were partially offset by an increase in service fees associated with the management of our data

Professional Services. Cost of net professional services revenues consist primarily of personnel costs including custom engineering, installation and training services for both hosted and licensed solutions, and other direct and allocated indirect costs. The cost of net professional services revenues was $2.7 million and $9.1 million during the three and nine months ended September 30, 2003, respectively, as compared to $2.4 million and $7.0 million during the three and nine months ended September 30, 2002, respectively, resulting in period over period increases of $341,000 and $2.1 million. These increases in professional services costs during the three and nine months ended September 30, 2003 were primarily attributable to incremental consulting and personnel costs associated with a major European deal. We expect professional services costs to increase slightly in the fourth quarter.

Maintenance and Support. Cost of net maintenance and support revenues consists primarily of personnel costs related to the customer support functions for both hosted and licensed solutions, and other direct and allocated indirect costs. The cost of net maintenance and support revenues was $1.3 million and $4.6 million during the three and nine months ended September 30, 2003, respectively, as compared to $2.2 million and $6.5 million during the same periods in 2002, resulting in period over period decreases of $959,000 and $1.9 million. These decreases in maintenance and support costs during the three and nine months ended September 30, 2003 were primarily due to cost savings generated through our 2002 and 2003 restructuring initiatives, including the termination of employees and associated reduction in related personnel costs of $481,000 and $830,000, respectively, and the consolidation of facilities of $529,000 and $1.1 million, respectively. We expect maintenance and support costs to increase slightly in the fourth quarter.

Operations, customer support, and professional services staff decreased to 121 employees at September 30, 2003 from 190 employees at September 30, 2002.

Sales and Marketing. Sales and marketing expenses consist primarily of compensation for sales and marketing personnel, and, to a lesser extent, advertising, public relations, other promotional costs, and related overhead. Sales and marketing expenses were $7.2 million and $24.4 million during the three and nine months ended September 30, 2003, respectively, as compared to $10.9 and $33.3 million during the three and nine months ended September 30, 2002, respectively, resulting in period over period decreases of $3.7 million and $8.9 million. These decreases in sales and marketing expenses during the three and nine months ended September 30, 2003 were primarily attributable to cost savings generated through our 2002 and 2003 restructuring initiatives, including the reduction of employees, from 152 at September 30, 2002 to 103 at September 30, 2003, affecting a reduction in related personnel expenses of $2.3 million and $4.4 million, respectively, the consolidation of facilities of $1.1 million and $2.3 million, respectively, the reduction in certain marketing program costs of $307,000 and $1.9 million, respectively, and the reduction in outside expenses of $97,000 and $268,000, respectively. We expect sales and marketing expenses to increase slightly in the fourth quarter.

Research and Development. Research and development expenses consist primarily of compensation for technical staff, payments to outside contractors, depreciation of capital equipment associated with research and development activities, and, to a lesser extent, related overhead. Research and development expenses were $4.6 million and $14.0 million during the three and nine months ended September 30, 2003, respectively, as compared to $5.2 million and $15.3 million during the same periods in 2002, resulting in period over period decreases of $546,000 and $1.3 million. These decreases in research and development expenses during the three and nine months ended September 30, 2003 were primarily due to cost savings generated through our 2002 and 2003 restructuring initiatives, including the reduction of employees, from 167 at September 30, 2002 to 128 at September 30, 2003, affecting a reduction in related personnel expenses of $627,000 and $1.0 million, respectively, and the consolidation of facilities of $410,000 and $861,000, respectively. We expect research and development expenses to increase slightly in the fourth quarter.

General and Administrative. General and administrative expenses consist primarily of compensation for personnel, fees for outside professional services, occupancy costs and, to a lesser extent, related overhead. General and administrative expenses were $3.2 million and $9.8 million during the three and nine months ended September 30, 2003, respectively, as compared to $5.4 million and $18.3 million during the three and nine months ended September 30, 2002, respectively, resulting in period over period decreases of $2.2 million and $8.5 million. These significant decreases in general and administrative expenses during the three and nine months ended September 30, 2003 were primarily attributable to cost savings generated through our 2002 and 2003 restructuring initiatives, including the reduction of employees, from 90 at September 30, 2002 to 67 at September 30, 2003, affecting a reduction in related personnel costs of $947,000 and $2.6 million, respectively, the reduction of outside legal and litigation fees of $306,000 and $1.6 million, respectively, the cancellation of certain outside consulting arrangements of $456,000 and $1.6 million, respectively, and the reduction of bad debt expense of $232,000 and $1.2 million, respectively. We expect general and administrative expenses to remain relatively flat in the fourth quarter.

In connection with the adoption of SFAS No. 142, in January 2002, we reclassified certain intangible assets and related amortization associated with assembled workforce to goodwill and ceased any future amortization of goodwill.

In connection with our acquisitions completed in 1999 and 2000, all of which were accounted for using the purchase method of accounting, we recorded goodwill and other intangible assets, primarily for assembled workforce, customer base and existing technology. Additionally, we have recorded intangible assets related to certain warrants issued to strategic partners. In connection with the adoption of SFAS No. 142, discussed above, we have reclassified certain intangible assets and related amortization associated with assembled workforce out of intangible assets and into goodwill. Based on the types of identifiable intangible assets acquired, amortization expenses of $4.6 million and $13.9 million were allocated to the cost of net revenues during the three and nine months ended September 30, 2002, respectively, and amortization expenses of $6.2 million and $18.6 million were allocated to operating expenses during the three and nine months ended September 30, 2002, respectively. The amortization of all intangible assets was completed by the end of 2002.

Stock-based expenses are comprised of stock-based charges related to stock options and warrants granted to employees and consultants. Stock-based expenses were zero and $59,000 during the three and nine months ended September 30, 2003, respectively, as compared to $1.2 million and $9.4 million during the three and nine months ended September 30, 2002, respectively. Based on the functions of the employees and consultants participating in the related option grants, zero and $17,000 was allocated to cost of net revenues and zero and $42,000 was allocated to operating expenses during the three and nine months ended September 30, 2003, respectively. During the three and nine months ended September 30, 2002, $255,000 and $1.1 million was allocated to cost of net revenues and $951,000 and $8.3 million was allocated to operating expenses, respectively. The significant period over period decline in stock-based expenses was due primarily to a reduction in the unearned compensation balances related to grants as a result of headcount reductions and the completion of amortization of nearly all unearned compensation as of the end of 2002.

In May 2002, the Board of Directors approved a restructuring plan to further reduce our expense levels consistent with the current business climate. In connection with the plan, a restructuring charge of $1.5 million was recognized in the second quarter of 2002. This charge was comprised of approximately $1.2 million in severance and related costs associated with the elimination of approximately 39 positions and $300,000 in facilities lease termination costs. The balance of the 2002 restructuring accrual at September 30, 2003 was approximately $0.3 million and is expected to be utilized by the end of 2004.

In January 2003, we announced a restructuring initiative designed to further reduce our expense level in an effort to achieve operating profitability assuming no or moderate revenue growth. The plan includes the consolidation of some office locations and a global workforce reduction of approximately 175 positions, or approximately 30% of the workforce. The headcount reduction is partially offset by outsourcing approximately 75 positions to lower cost service providers. We incurred an aggregate charge of $8.0 million resulting from the cost reduction plan, inclusive of $7.0 million in cash and $1.0 million in non-cash expenses. Included in this plan were approximately $1.7 million in charges incurred in the fourth quarter of 2002, comprised of approximately $0.7 million in severance and related costs and $1.0 million in facilities lease termination costs. During the first, second, and third quarters of 2003, we incurred approximately $4.4 million, $0.9 million, and $1.0 million, respectively, in restructuring charges under the plan, predominantly related to severance and associated employee costs. We made payments of $3.6 million, $2.0 million, and $1.1 million during the first, second, and third quarters of 2003, respectively, related to the restructuring initiative.

Additionally, we completed two restructuring initiatives during 2001 and 2002, with associated expenses of $19.8 million. During the first quarter of 2003, we reversed approximately $1.2 million in restructuring expenses, which were accrued during 2001 and 2002, as we do not anticipate these amounts will be paid in the future. At September 30, 2003, the balance of the 2003 restructuring accrual was approximately $0.3 million and is expected to be utilized by the end of 2004.

We will continue to review our cost structure as it relates to facility and workforce costs and expect to incur additional restructuring expenses.

Interest and other income (expense), net consists primarily of interest earnings on cash and cash equivalents as well as net gains (losses) on foreign exchange transactions and changes in the fair value of the liquidation preference on the Series D Preferred Stock. Interest income was $105,000 and $306,000 during the three and nine months ended September 30, 2003, respectively, as compared to $369,000 and $1.3 million during the three and nine months ended September 30, 2002, respectively, resulting in period over period decreases of $264,000 and $970,000. These decreases were due to lower cash balances available for investing and the elimination of short-term investments from cash and cash equivalents. Cash balances declined during the nine months ended September 30, 2003 due primarily to the funding of our operating activities. We recognized net losses from foreign currency transactions associated with our international operations of $243,000 and $284,000 during the three and nine months ended September 30, 2003, respectively, as

compared to a net gain of $113,000 during the three months ended September 30, 2002 and a net loss of $469,000 during the nine months ended September 30, 2002. Based on the current international markets, we expect that fluctuations in foreign currencies could have a significant impact on our operating results during the remainder of 2003. In addition, we recognized a gain of $3.8 million in June 2003 related to the early release of funds held in escrow (see also Release of The docSpace Company Escrow Funds).

In connection with the financing transaction closed in December 2001, the Series D Preferred Stock was deemed to have an embedded derivative instrument. In accordance with the provisions of SFAS No. 133, Accounting for Derivative Instruments, we are required to adjust the carrying value of the instrument to its fair value at each balance sheet date and recognize any change since the prior balance sheet date as a component of Interest and Other Income (Expense). At September 30, 2002 and 2003, the estimated fair value of the liquidation preference was $7.4 million and $24.1 million, respectively. This resulted in a net charge to other expense during the three and nine months ended September 30, 2003 of $4.9 million and $11.5 million, respectively, as compared to $1.2 million and $4.5 million during the same periods in 2002.

During the second quarter of 2003, we executed sales of certain of our public and private investments. These sales resulted in a net gain of $349,000, which was comprised of $2.2 million in aggregate cash proceeds, the recognition of $1.5 million in unrealized losses and the elimination of $354,000 in assets held as equity investments. All associated cash proceeds were received during the second quarter.

In June 2003, we entered an agreement with the former shareholders of The docSpace Company, Inc. to release approximately $3.8 million of approximately $4.7 million in remaining funds held in escrow related to our 2000 acquisition of The docSpace Company. The funds were remitted to us in June 2003 and we recognized a gain of $3.8 million in Other Income during the second quarter.

The escrow account was initially established in February 2000 with $5.0 million to be used to reimburse the former shareholders of The docSpace Company for certain qualifying expenses related to the establishment, maintenance and dissolution of the various holding companies established in connection with the structuring of The docSpace Company acquisition. The escrow fund is scheduled to terminate in February 2005, unless all related holding companies are dissolved prior to such date, at which time all remaining funds held in escrow will be remitted to us. The remaining funds held in escrow are expected to be sufficient to cover all foreseeable costs over the remaining term of the escrow agreement; however, in the event such funds are not sufficient we will be responsible for the reimbursement of any qualifying expenses.

Depreciation expense primarily relates to the expensing, over the estimated useful lives, of hardware, software and related services in connection with our network infrastructure for our hosted messaging services, leasehold improvements and equipment used in our general operations. Depreciation expense totaled $3.9 million and $13.1 million during the three and nine months ended September 30, 2003, respectively, as compared to $6.7 million and $21.9 million during the three and nine months ended September 30, 2002, respectively, resulting in period over period decreases of $2.9 million and $8.8 million. These decreases were primarily due to the write-down of and complete depreciation of equipment related to our hosted messaging operations, partially offset by capital expenditures related to our network infrastructure. Included in these amounts was depreciation expense related to cost of net hosted messaging revenues, which totaled $1.9 million and $6.8 million during the three and nine months ended September 30, 2003, respectively, as compared to $3.9 million and $12.3 million during the same periods in 2002. The remaining depreciation expense related to capital expenditures incurred for general operations of our business and has been allocated to cost of net revenues and operating expense, as appropriate.

Interest expense consists primarily of the interest and amortization of issuance costs related to our 5 3/4% Convertible Subordinated Notes issued in March 2000, interest and fees on our line of credit facility with Silicon Valley Bank, and interest on certain capital leases. During the three and nine months ended September 30, 2003, we incurred approximately $852,000 and $2.4 million, respectively, in interest expense, of which $556,000 and $1.6 million related to our Convertible Subordinated Notes, $145,000 and $331,000 related to our line of credit facility, $69,000 and $206,000 related to amortization of debt issuance costs, and $13,000 and $89,000 related to capital leases and other long-term obligations, respectively. During the three and nine months ended September 30, 2002, we incurred approximately $740,000 and $2.3 million, respectively, in interest expense, of which $556,000 and $1.7 million related to our Convertible Subordinated Notes, $69,000 and $206,000 related to the amortization of debt issuance costs, and $29,000 and $84,000 related to capital leases and other long-term obligations, respectively. There were no charges in the first nine months of 2002 related to our line of credit facility with Silicon Valley Bank, as it was not established until September 2002. Interest expense was relatively flat period over period.

In June 2000, we established a joint venture, Critical Path Pacific, with Mitsui and Co., Ltd., NTT Communications Corporation and NEC Corporation to deliver advanced Internet messaging solutions to businesses in Asia. We invested $7.5 million and held a 40% ownership interest in the joint venture. This investment was being accounted for using the equity method.

On June 6, 2002, we acquired the remaining 60% ownership interest in Critical Path Pacific, Inc. for $3.0 million in cash and the assumption of $2.6 million in business restructuring and capital lease obligations. The excess of the purchase price of $5.6 million over the fair value of the acquired net assets, primarily working capital and fixed assets, of $4.6 million was recorded as goodwill. In accordance with SFAS No. 142, this goodwill asset of approximately $1.0 million will not be amortized; however, we will test this asset for impairment on an annual basis, or more frequently if events or circumstances indicate that the asset might be impaired. We began including the financial results of Critical Path Pacific in our own consolidated results subsequent to the acquisition date. As a result, the second quarter of 2002 represented the last quarter in which we used the equity method to account for our ownership interest in Critical Path Pacific.

We recorded no equity in net loss of joint venture during the three and nine months ended September 30, 2003 as compared to zero and $1.4 million during the three and nine months ended September 30, 2002, respectively.

We recognized a provision for income taxes of $273,000 and $754,000 during the three and nine months ended September 30, 2003, respectively, as compared to $234,000 and $255,000 during the three and nine months ended September 30, 2002, respectively, as certain of our European operations generated income taxable in certain European jurisdictions. The provision for income taxes during the nine months ended September 30, 2002 was partially offset by an $800,000 U.S. federal income tax benefit due to the repeal of the federal corporate alternative minimum tax recorded in the first quarter of 2002. No current provision or benefit for U.S. federal or state income taxes has been recorded as we have incurred net operating losses for income tax purposes since our inception. No deferred provision or benefit for federal or state income taxes has been recorded as we are in a net deferred tax asset position for which a full valuation allowance has been provided due to uncertainty of realization.

In connection with the financing transaction completed during December 2001, we received net cash proceeds of approximately $27 million and retired approximately $65 million in face value of our outstanding convertible subordinated notes in exchange for shares of our Series D Cumulative Redeemable Convertible Participating Preferred Stock. The preferred stock includes an automatic redemption on November 8, 2006

and cumulative dividends at a rate of 8% per year, compounded on a semi-annual basis. At issuance, the Series D Preferred Stock was deemed to have an embedded beneficial conversion feature which was limited to the net proceeds allocable to preferred stock of approximately $42 million. The value of the beneficial conversion feature, at issuance, was initially recorded as a reduction of the carrying amount of the Series D Preferred Stock and will accrete over the term of the Series D Preferred Stock. During the three and nine months ended September 30, 2003, the accretion on redeemable convertible preferred shares totaled $3.0 million and $9.5 million, respectively, comprised of accrued dividends of $1.5 million and $3.7 million, respectively, and accretion of the beneficial conversion feature of $1.5 million and $5.8 million, respectively. During the three and nine months ended September 30, 2002, the accretion on redeemable convertible preferred shares totaled $3.6 million and $10.1 million, respectively, comprised of accrued dividends of $1.1 million and $3.3 million, respectively, and accretion of the beneficial conversion feature of $2.5 million and $6.8 million, respectively.

In September 2002, we entered into a $15.0 million one-year line of credit with Silicon Valley Bank, to be utilized for working capital and general corporate operations. The credit facility was amended on March 25, 2003 and again on July 18, 2003, as a result of non-compliance with the financial covenants of the facility. We regained compliance with the credit facility upon execution of the loan agreement executed on July 18, 2003 and it is currently scheduled to mature on January 30, 2004. The credit facility is secured by certain of our assets and borrowings bear variable interest, which has ranged from 5.25% to 6.25%, and is subject to certain covenants. Interest is paid each month with principal due at maturity. Commitment fees related to the credit facility included an initial commitment fee of 0.50%, or $75,000, and additional commitment fees of $35,000 for each of the two amendments. The facility carries an additional fee based on unused credit of 0.45% payable at the end of each quarterly period in arrears and an early termination fee of 1.0% of the total credit facility through maturity. During the first quarter of 2003, we drew $4.9 million against the line of credit, which remained outstanding at September 30, 2003; additionally, during the second quarter we reduced letters of credit held under the credit facility from $5.5 million at March 31, 2003 to $2.5 million at September 30, 2003. All associated interest and fees are included as a component of interest expense.

As of September 30, 2003, our cash and cash equivalents totaled $18.2 million and our working capital amounted to negative $2.6 million. During the first nine months of 2003, cash and cash equivalents decreased by approximately $15.3 million.

Revenue generated from the sale of our products and services may not increase to a level that exceeds our expenses or could fluctuate significantly as a result of changes in customer demand or acceptance of future products. Although we expect to continue to review our operating expenses, if we are not successful in achieving a cost reduction or generating sufficient revenues, our cash flow from operations will continue to be negatively impacted.

As of September 30, 2003, $7.4 million of our $18.2 million in cash and cash equivalents is expected to support our outstanding obligations to Silicon Valley Bank and approximately $6.5 million is located in accounts outside of the United States, which may not be readily available for our domestic operations. Accordingly, our readily available cash resources in the United States as of September 30, 2003 were approximately $4.3 million. As a result of our cash position, it will be essential for Critical Path to complete a financing or other strategic transaction in the fourth quarter in order to continue to operate. Critical Path is currently in negotiations to raise additional capital; however, there is a significant risk that we will be unable to complete a financing transaction on a timely basis.

We used net cash of $29.2 million to fund operating activities during the first nine months of 2003, primarily due to our net loss, adjusted for non-cash charges, as operating costs, primarily employee and employee related costs, exceeded the related revenues from the sale of our software products and services.

During the first nine months of 2003, we paid $1.1 million in interest payments related to the Convertible Subordinated Notes and $6.7 million in restructuring payments. In addition, we used cash of $2.3 million to make certain software and hardware support and maintenance renewal payments and $2.1 million to pay insurance premiums for fiscal year 2003.

We received net cash of $7.8 million from investing activities during the first nine months of 2003, primarily through the sale of marketable securities of $9.6 million and unrestricting $2.7 million in previously restricted cash. In addition, we received $3.8 million from the early release of funds held in escrow (see also Release of The docSpace Company Escrow Funds section of the Management Discussion and Analysis) and $2.2 million from the sale of certain of our public and private investments during the second quarter of 2003. These cash inflows from investing activities were partially offset by $10.5 million in property and equipment purchases, primarily for hardware, software and related services related to our network infrastructure.

We received net cash of $5.2 million from financing activities during the first nine months of 2003, primarily through $4.9 million in borrowings against our line of credit with Silicon Valley Bank. As discussed earlier in Note 7 of Notes to Condensed Consolidated Financial Statements and in the Management’s Discussion and Analysis section we entered into a $15.0 million one-year line of credit with Silicon Valley Bank, which is scheduled to mature on January 30, 2004. In addition, we raised $985,000 in proceeds from the issuance of common stock. These cash inflows from financing activities were partially offset by approximately $644,000 in principal payments on note and capital lease obligations.

Our primary sources of capital have come from debt and equity financings that we have completed over the past five years. Revenues generated from the sale of our products and services may not increase to a level that exceeds our expenses or could fluctuate significantly as a result of changes in customer demand or acceptance of future products. Since inception, we have incurred aggregate consolidated net losses of approximately $2.2 billion, which includes $1.3 billion related to the impairment of long-lived assets, $444.5 million related to non-cash charges associated with ten acquisitions and $172.1 million related to non-cash stock-based compensation expenses.

We receive cash from the exercise of stock options and the sale of stock under our Employee Stock Purchase Plan and employee stock option plans. While we expect to continue to receive these proceeds in future periods, the timing and amount of such proceeds is difficult to predict and is contingent on a number of factors including the price of our common stock, the number of employees participating in the employee stock option plans, our Employee Stock Purchase Plan and general market conditions.

Our primary source of operating cash flow is the collection of accounts receivable from our customers and the timing of payments to our vendors and service providers. We measure the effectiveness of our collections efforts by an analysis of the average number of days our accounts receivable are outstanding. Collections of accounts receivable and related days outstanding will fluctuate in future periods due to the timing, amount of our future revenues, payment terms on customer contracts and the effectiveness of our collection efforts.

Our operating cash flows will be impacted in the future based on the timing of payments to our vendors for accounts payable. We endeavor to pay our vendors and service providers in accordance with the invoice terms and conditions. The timing of cash payments in future periods may be impacted by the nature of accounts payable arrangements. We may face restrictions on our ability to use cash that we currently hold outside of the United States for purposes other than the operation of each of our respective foreign subsidiaries that hold the cash. For example, our ability to use cash held in our German subsidiary for any reason other than the operation of this subsidiary may result in certain tax liabilities and may be subject to local laws that could prevent the transfer of cash from Germany to any other foreign or domestic account. At September 30, 2003, approximately $6.5 million was held outside of the United States. Additionally, we are exposed to foreign currency exchange rate risk inherent in our sales commitments, anticipated sales, contracts with vendors, and working capital, as a significant portion of our worldwide operations have a functional currency other than the United States Dollar. Fluctuations in exchange rates may harm our results of operations and could also result in exchange losses. The impact of future exchange rate fluctuations cannot be predicted adequately. To date, we have not sought to hedge the risks associated with fluctuations in exchange rates.

A number of non-cash items have been charged to expense and increased our net loss in the nine months ended September 30, 2003. These items include depreciation and amortization of property and equipment and intangible assets, amortization of unearned stock-based compensation and other stock-based compensation charges and provisions for doubtful accounts. To the extent these non-cash items increase or decrease in amount and increase or decrease our future operating results, there will be no corresponding impact on our cash flows.

We have no present understandings, commitments or agreements for any material acquisitions of, or investments in, other complementary businesses, products or technologies. We continually evaluate potential acquisitions of, or investments in, other businesses, products and technologies, and may in the future utilize our cash resources or may require additional equity or debt financing to accomplish any acquisitions or investments. These alternatives could increase liquidity through the infusion of investment capital by third-party investors or decrease our liquidity as a result of Critical Path seeking to fund expansion into these markets. Such expansions might also cause an increase in capital expenditures and operating expenses.

As of September 30, 2002, our cash, cash equivalents and short-term investments totaled $49.2 million, comprised of $35.4 million in cash and cash equivalents and $13.8 million in short-term investments. Our working capital amounted to approximately $29.5 million. During the first nine months of 2002, we used approximately $24.4 million in cash and cash equivalents.

We used net cash of $16.4 million to fund operating activities during the first nine months of 2002, primarily due to our net loss, adjusted for non-cash charges, as operating costs, primarily employee and employee related costs, exceeded the related revenues from the sale of our software products and services. In addition, accrued expenses decreased by $1.6 million due primarily to the payment of acquisition retention bonus amounts during the second quarter of 2002. These cash outflows for operating activities were partially offset by improved receivable collections of $4.0 million.

We used net cash of $7.2 million in investing activities during the first nine months of 2002, of which $4.1 million was used to purchase additional short-term investments, $3.0 million was used to issue a cash security deposit to support a negotiated licensing agreement, and $4.9 million was used to purchase additional network infrastructure equipment and to fund a portion of the tenant improvements in our San Francisco office. During the second quarter of 2002, we acquired the remaining 60% ownership interest in our Japanese joint venture, Critical Path Pacific, Inc., for $3.0 million in cash and the assumption of $2.6 million in business restructuring and capital lease obligations. As a result of the acquisition, we actually recognized a net increase in cash, as the cash held on the books of the joint venture exceeded the cash portion of the purchase price by $4.5 million.

We used net cash of $865,000 in financing activities during the first nine months of 2002, primarily to retire $3.6 million in principal on capital lease obligations. This cash outflow from financing activities was partially offset by proceeds from the repayment of notes receivable by former officers and shareholders of $1.2 million and the sale of our common stock of $1.5 million.

The Contractual Obligations and Commitments Table below sets forth our significant obligations and commitments as of September 30, 2003.


(1)	Represents the Critical Path 5 3/4% Convertible Subordinated Notes due April 2005.

(2)	Represents the line of credit facility with Silicon Valley Bank.

(3)	Represents certain contractual obligations related to licensed software, maintenance contracts, management of data center operations and network infrastructure storage costs. Including approximately, $2.4 million and $5.2 million in cash obligations to Hewlett Packard related to our managed services agreement during 2003 and 2004, respectively. However, we expect our actual service fees due to Hewlett Packard under the managed services agreement to total between $6.4 million and $9.2 million per annum.

In May 2003, the FASB issued SFAS No. 150, “Accounting for Certain Financial Instruments with Characteristics of both Liabilities and Equity.” SFAS No. 150 addresses certain financial instruments that, under previous guidance, could be accounted for as equity, but now must be classified as liabilities in statements of financial position. These financial instruments include: 1) mandatorily redeemable financial instruments, 2) obligations to repurchase the issuer’s equity shares by transferring assets, and 3) obligations to issue a variable number of shares. SFAS No. 150 is effective for all financial instruments entered into or modified after May 31, 2003, and otherwise effective at the beginning of the first interim period beginning after June 15, 2003. We adopted SFAS No. 150 in the third quarter of 2003 and such adoption did not have a material effect on our financial position and results of operations.

In May 2003, the EITF reached a consensus on EITF No. 03-05, Applicability of AICPA Statement of Position 97-2, Software Revenue Recognition, to Non-Software Deliverables in Arrangement Containing More-Than-Incidental Software. EITF No. 03-05 addresses the applicability of Statement of Position No. 97-2 regarding software and non-software deliverables in a multiple element arrangement, giving consideration to whether the deliverables are essential to the functionality of one another. EITF No. 03-05 is effective for interim periods beginning after August 13, 2003. We are currently assessing the impact of the adoption of EITF No. 03-05 on our financial positions and results of operations.

interest entities created or acquired prior to February 1, 2003, the provisions of FIN No. 46 must be applied for the first interim or annual period ending after December 15, 2003. At this time, we do not believe it is reasonably possible that we will consolidate or disclose information about variable interest entities. However, we will continue to assess the impact of FIN No. 46 on our consolidated financial statements.

In November 2002, the EITF reached a consensus on EITF Issue No. 00-21, Revenue Arrangements with Multiple Deliverables. EITF Issue No. 00-21 addresses certain aspects of the accounting by a vendor for arrangements under which the vendor will perform multiple revenue-generating activities. EITF Issue No. 00-21 is effective for interim periods beginning after June 15, 2003. We adopted EITF Issue No. 00-21 in the third quarter of 2003 and such adoption did not have a material effect on our financial position and results of operations.

In November 2002, the FASB issued FIN No. 45, Guarantor’s Accounting and Disclosure Requirements for Guarantees, Including Indirect Guarantees of Indebtedness of Others. FIN No. 45 requires that a liability be recorded at fair value in the guarantor’s balance sheet upon issuance of a guarantee. In addition, FIN No. 45 requires disclosures about the guarantees that an entity has issued, including a reconciliation of changes in the entity’s product warranty liabilities. The initial recognition and initial measurement provisions of FIN No. 45 are applicable on a prospective basis to guarantees issued or modified after December 31, 2002, irrespective of the guarantor’s fiscal year-end. We adopted FIN No. 45 in the first quarter of 2003, and the disclosure requirements and the recognition and initial measurement provisions of FIN No. 45 did not have a material effect on our financial position and results of operations.

In July 2002, the FASB issued SFAS No. 146, Accounting for Costs Associated with Exit or Disposal Activities. This Statement addresses financial accounting and reporting for costs associated with exit or disposal activities and nullifies EITF Issue No. 94-3, Liability Recognition for Certain Employee Termination Benefits and Other Costs to Exit an Activity (including Certain Costs Incurred in a Restructuring). This Statement requires that a liability for costs associated with an exit or disposal activity be recognized and measured initially at fair value only when the liability is incurred. The provisions of this Statement are effective for exit or disposal activities that are initiated after December 31, 2002. We adopted SFAS No. 146 in the first quarter of 2003 and incurred $6.3 million in restructuring charges during the nine months ended September 30, 2003.

We believe that existing capital resources will not be sufficient to maintain current and planned operations. Accordingly, it is essential for us to complete a financing or other strategic transaction in the fourth quarter in order to continue to operate. Such a financing would be dilutive to existing shareholders. If we are unable to complete a financing or other strategic transaction on a timely basis, we will not be able to continue to operate beyond the fourth quarter without the protection of applicable bankruptcy laws. Even if we are able to obtain additional financing in the near term, we may be required to raise additional funds in the future, particularly if we are unable to generate positive cash flow as a result of our operations. Such financing may not be available in sufficient amounts or on terms acceptable to us and will be dilutive to existing shareholders. Additionally, we face a number of challenges in operating our business, including but not limited to our ability to overcome viability concerns of our prospective customers given our current capital needs, the amount of resources necessary to maintain worldwide operations, continued sluggishness in technology spending, and significant contingent liabilities associated with litigation. In the event that resolution of these or other operational matters involve issuance of stock or other derivative instruments, our existing shareholders may experience significant dilution.

As of September 30, 2003, we had an accumulated deficit, including other comprehensive income, of approximately $2.2 billion. We have not achieved profitability in any period and may continue to incur net

In past quarters, we have spent heavily on technology and infrastructure development. We may continue to spend substantial financial and other resources to further develop and introduce new end-to-end messaging and directory infrastructure solutions, and to improve our sales and marketing organizations, strategic relationships and operating infrastructure. We expect that our cost of revenues, sales and marketing expenses, general and administrative expenses, operations and customer support expenses and depreciation and amortization expenses could continue to increase in absolute dollars and may increase as a percent of revenues. In addition, in future periods we may incur significant non-cash charges related to stock-based compensation. If revenues do not correspondingly increase, our operating results and financial condition could be harmed. If we continue to incur net losses in future periods, we may not be able to retain employees, or fund investments in capital equipment, sales and marketing programs, and research and development to successfully compete against our competitors. We also may never obtain sufficient revenues to exceed our cost structure and achieve profitability. If we do achieve profitability, we may not be able to sustain or increase profitability in the future. This may also, in turn, cause the price of our common stock to demonstrate volatility and/or continue to decline.

We cannot accurately forecast our revenues as a result of our limited operating history, evolving business strategy and the emerging nature of the Internet messaging infrastructure market. Forecasting is further complicated by rapid changes in our business due to integration of acquisitions we completed in 1999 and 2000, our recent strategic and operational restructurings, as well as significant fluctuations in license revenues as a percentage of total revenues from 38% in 2000 to 30% in 2001, 40% in 2002 and 28% in the nine months ended September 30, 2003. Our revenues in some past quarters fell and could continue to fall short of expectations if we experience delays or cancellations of even a small number of orders. We often offer volume-based pricing, which may affect operating margins. A number of factors are likely to cause fluctuations in operating results, including, but not limited to:


	•	the demand for licensed solutions for messaging, and identity management products;

	•	the demand for outsourced messaging services generally and the use of messaging and identity management infrastructure products and services in particular;

	•	our ability to attract and retain customers and maintain customer satisfaction;

	•	our ability to attract and retain qualified personnel with industry expertise, particularly sales personnel;

	•	the ability to upgrade, develop and maintain our systems and infrastructure and to effectively respond to the rapid technology change of the messaging and identity management infrastructure market;

	•	the budgeting and payment cycles of our customers and potential customers;

	•	the amount and timing of operating costs and capital expenditures relating to expansion of business and infrastructure;

	•	our ability to quickly handle and alleviate technical difficulties or system outages;

	•	the announcement or introduction of new or enhanced services by competitors;

	•	general economic and market conditions and their affect on our operations and the operations of our customers; and

	•	the effect of war on terrorism and any related conflicts or similar events worldwide.

In addition to the factors set forth above, operating results have been and will continue to be impacted by the extent to which we incur non-cash charges associated with stock-based arrangements with employees and non-employees. In particular, we have incurred and expect to continue to incur non-cash charges associated with the grant of stock options to employees and non-employees and the grant of warrants to investors and other parties with whom we have business relationships. These grants of options and warrants also may be dilutive to existing shareholders.

In addition, our operating results have been affected and could continue to be impacted by the elimination of product or service offerings through termination, sale or other disposition. Future decisions to eliminate, revise or limit any other offerings of a product or service would involve other factors affecting operational results including the expenditure of capital, the realization of losses, further reductions in our workforce, facility consolidation or the elimination of revenues along with the associated costs, any of which could harm our financial condition and operating results.

As a result of the foregoing, we do not believe that period-to-period comparisons of operating results are a good indication of future performance. It is likely that operating results in some quarters will be below market expectations. In this event, the price of our common stock is likely to prove volatile and/or subject to further declines.

Our ability to increase revenues will depend on our ability to continue to successfully recruit, train and retain experienced and effective sales and marketing personnel and to achieve results once employed with us. Competition for experienced and effective personnel in certain markets is intense and we may not be able to hire and retain personnel with relevant experience. The complexity and implementation of our messaging and identity management infrastructure products and services require highly trained sales and marketing personnel to educate prospective customers regarding the use and benefits of our services. Current and prospective customers, in turn, must be able to educate their end-users. Any delays or difficulties encountered in our staffing and training efforts would impair our ability to attract new customers and enhance our relationships with existing customers, and ultimately, grow revenues. This would also adversely impact the timing and extent of our revenues from quarter to quarter and overall or could jeopardize sales altogether. Because we have experienced turnover in our sales force and have fewer resources than many of our competitors, our sales and marketing organizations may not be able to compete successfully against the sales and marketing organizations of our competitors. Moreover, our competitors frequently have larger and more established sales forces calling upon potential enterprise customers with more frequency. In addition, certain of our competitors have longer and closer relationships with the senior management of enterprise customers who decide whose technologies and solutions to deploy. If we do not successfully operate and grow our sales and marketing activities, our business and results of operations could suffer and the price of our common stock could continue to decline.

In December 2001, we issued 4,000,000 shares of Series D Cumulative Convertible Redeemable Preferred Stock (“Series D Preferred Stock”), and warrants to purchase up to an additional 625,000 shares of common stock, in a private placement to a group of investors. The shares of Series D Preferred Stock accrue and cumulate dividends at 8% per year, and are convertible into common stock at the option of the holder. The conversion rate at which a share of Series D Preferred Stock is convertible into common stock is approximately 3.274 shares of common stock for one share of Series D Preferred Stock. This conversion rate is subject to adjustment based on the accretion of dividends and other anti-dilution adjustments. As of September 30, 2003, the outstanding shares of Series D Preferred Stock were convertible into approximately 15.1 million shares of common stock. To the extent the Series D Preferred Stock is converted into common stock, a very significant number of additional shares of common stock may be sold into the market, which could decrease the price of our common stock.

In the event of a liquidation, dissolution or winding up of Critical Path, the holders of Series D Preferred Stock would be entitled to receive $13.75 per share of Series D Preferred Stock plus all accrued cumulative dividends on such share before any proceeds from the liquidation, dissolution or winding up is paid to holders of our common stock. As of September 30, 2003, the shares of Series D Preferred Stock have an aggregate initial liquidation preference of approximately $63.2 million, which increases on a daily basis at an annual rate of 8%, compounded on a semi-annual basis. The shares of Series D Preferred Stock have a maximum aggregate initial liquidation preference of approximately $81.4 million. If we are acquired before December 2006, the holders of Series D Preferred Stock will be entitled to receive an initial preference payment equal to approximately $81.4 million, regardless of the amount of dividends accrued at the time of the acquisition. After this initial preferential payment to holders of Series D Preferred Stock, the Series D holders would also be entitled to participate with holders of common stock in the distribution of any remaining liquidation proceeds as if the Series D Preferred Stock had been converted into common stock immediately before the liquidation event; provided, however, that the above-described initial liquidation preference would not be payable to holders of Series D Preferred Stock if the total amount payable per share of Series D Preferred Stock (on an as-converted to common stock basis) would equal or exceed four times the sum of the initial purchase price of, plus the dividends accrued and compounded to date on, the Series D Preferred Stock. Consequently, the sale of all or substantially all of the shares of Critical Path may result in substantially all of the proceeds of such transaction being distributed to the holders of our Series D Preferred Stock.

Throughout 2002 and 2003, we announced a series of changes in our management that included the departure of many senior executives and also made changes in our board of directors. A majority of the current board of directors and senior executives of the Company joined us in 2002 and 2003 and we may continue to make additional changes to our senior management team. Because of these changes our management team has not worked together as a group for a significant length of time and may not be able to work together effectively to successfully execute on revenue goals, implement our strategies and manage our operations. If our management team is unable to accomplish our business objectives, our ability to grow our business and successfully meet operational challenges could be severely impaired. We do not have long-term employment agreements with any of our executive officers. It is possible that this high turnover at our senior management levels may also continue for a variety of reasons. The loss of the services of one or more of our key senior executive officers could also harm our business and affect our ability to successfully implement our business objectives.

We depend on strategic relationships to expand distribution channels and opportunities and to undertake joint product development and marketing efforts. Our ability to increase revenues depends upon aggressively marketing our services through new and existing strategic relationships. In the third quarter of 2002, we entered into certain partnership agreements in our hosted messaging business with the Hewlett-Packard Company for the development and marketing of a complete managed messaging solution. In coming quarters we will continue to invest heavily in this relationship and make changes in our operations, including completion of the outsourcing of our data operations, to accommodate the integration of this partnership. To the extent this integration does not proceed as anticipated or the anticipated benefits of this partnership are not borne out, our business and results may be harmed. In addition, if service levels are not adequate in connection with the outsourcing of our data centers, our customers may terminate agreements and our business will suffer. We have also invested heavily and continue to invest in this model of hosted services operations. To the extent this strategic decision and the business relationships surrounding its execution do not prove profitable and productive, our business and results of operations could be harmed. We also depend on a broad acceptance of

our software and outsourced messaging services on the part of potential resellers and partners and our acceptance as a supplier of outsourced messaging solutions. We also depend on joint marketing and product development through strategic relationships to achieve further market acceptance and brand recognition. Our agreements with strategic partners typically do not restrict them from introducing competing services. These agreements typically are for terms of one to three years, and automatically renew for additional one-year periods unless either party gives prior notice of its intention to terminate the agreement. In addition, these agreements are terminable by our partners without cause, and some agreements are terminable by us, upon a period of 30 to 120 days notice. Most of our hosted customer agreements also provide for the partial refund of fees paid or other monetary penalties in the event that our services fail to meet defined minimum performance standards. Distribution partners may choose not to renew existing arrangements on commercially acceptable terms, or at all. In addition to strategic relationships, we also depend on the ability of our customers to aggressively sell and market our services to their end-users. If we lose any strategic relationships, fail to renew these agreements or relationships, fail to fully exploit our relationships, or fail to develop new strategic relationships, our business and financial results will suffer, and could have an adverse impact on our current and future revenues.

We expect that sales of our products and services to a limited number of customers will continue to account for a high percentage of our revenue for the foreseeable future. Our future success depends on our ability to retain our current customers, and to attract new customers, in our target markets. The loss of one or several major customers, whether through termination of agreements, acquisitions or bankruptcy, could harm our business. Our agreements with our customers typically have terms of one to three years often with automatic one-year renewals and can be terminated without cause upon certain notice periods that vary among our agreements and range from a period of thirty to 120 days notice. In addition, a number of our customers, particularly for our hosted services business and in the technology industry, have also suffered from falling revenue. Especially in the telecommunications industry, which represents a sizeable portion of our customer base, the relative financial performance of our customers will continue to impact our sales cycles and our ability to attract new business. Worldwide technology spending has also decreased in recent quarters across all industries. If our customers terminate their agreements for any reason before the end of the contract term, the loss of the customer could have an adverse impact on our current and future revenues. Also, if we are unable to enter into agreements with new customers and develop business with our existing customers, our business will not grow and we will not generate additional revenues.

Because we have a variety of messaging and directory infrastructure products and services, we encounter different competitors at each level of our products and services. Our primary competitors for service providers seeking insourced or outsourced product-based solutions are Sun Microsystems’ iPlanet and OpenWave Systems, Inc., Mirapoint, Inc., Oracle Corporation, Microsoft Corporation and IBM Corporation’s Lotus Division. For secure delivery services, our competitors include Tumbleweed Communications Corp. for product-based solutions and SlamDunk Networks for service-based solutions, as well as Atabok Inc. and Zixit Corporation. In the enterprise/ eBusiness directory category, we compete primarily with iPlanet, Microsoft Corporation and Novell Corporation, and our competitors in the meta-directory market are iPlanet, Microsoft, Novell and Siemens Corporation. Our competitors for corporate customers seeking outsourced hosted messaging solutions are email service providers, such as CommTouch, Easylink Services Corporation (formerly Mail.com), USA.Net and application service providers who offer hosted exchange services.

We believe that some of the competitive factors affecting the market for messaging and identity management infrastructure solutions include:


	•	breadth of platform features and functionality of our offerings and the sophistication and innovation of competitors;


	•	total cost of ownership and operation;

	•	scalability, reliability, performance, and ease of expansion and upgrade;

	•	ease of integration to customers’ existing system; and

	•	flexibility to enable customers to manage certain aspects of their systems internally and leverage outsourced services in other cases when resources, costs and time to market reasons favor an outsourced offering.

We believe competition will continue to be fierce and further increase as current competitors aggressively pursue customers, increase the sophistication of their offerings and as new participants enter the market. Many of our current and potential competitors have longer operating histories, larger customer bases, greater brand recognition and significantly greater financial, marketing and other resources than we do and may enter into strategic or commercial relationships with larger, more established and better-financed companies. Any delay in our development and delivery of new services or enhancement of existing services would allow our competitors additional time to improve their service or product offerings, and provide time for new competitors to develop and market messaging and directory infrastructure products and services and solicit prospective customers within our target markets. Increased competition could result in pricing pressures, reduced operating margins and loss of market share, any of which could cause our business to suffer.

The messaging and identity management infrastructure industry is characterized by rapid technological change, changes in user and customer requirements and preferences, and the emergence of new industry standards and practices that could render our existing services, proprietary technology and systems obsolete. We must continually develop or introduce and improve the performance, features and reliability of our services, particularly in response to competitive offerings. Our success depends, in part, on our ability to enhance our existing email and messaging services and to develop new services, functionality and technology that address the increasingly sophisticated and varied needs of prospective customers. If we do not properly identify the feature preferences of prospective customers, or if we fail to deliver email features that meet the standards of these customers, our ability to market our service successfully and to increase revenues could be impaired. The development of proprietary technology and necessary service enhancements entails significant technical and business risks and requires substantial expenditures and lead-time. We may not be able to keep pace with the latest technological developments. We may also be unable to use new technologies effectively or adapt services to customer requirements or emerging industry standards.

Because we sell complex and sophisticated technology, our sales cycle, in particular with respect to our software solutions, can be long and unpredictable, often taking between four to eighteen months. Because of the nature of our product and service offerings it can take many months of customer education and product evaluation before a purchase decision is made. In addition, many factors can influence the decision to purchase our product and service offerings including budgetary restraints and decreases in capital expenditures, quarterly fluctuations in operating results of customers and potential customers, the emerging and evolving nature of the internet-based services and wireless services markets. Furthermore, general global economic conditions, and weakness in global securities markets, continuing recessionary spending levels, and a protracted slowdown in technology spending in particular, have further lengthened and affected our sales cycle. Such factors have led to and could continue to lead to delays and postponements in purchasing decisions and in many cases cancellations of anticipated orders. Any delay or cancellation in sales of our products or services could cause our operating results to differ from those projected and cause our stock price to decline.

In recent years, we have had filed a number of lawsuits against us, including securities class action and shareholder derivative litigation filed in February and August 2001, and certain of our former officers and directors and some of our subsidiaries, as well as other lawsuits related to acquisitions, employee terminations and copyright infringement. While these lawsuits vary greatly in the materiality of potential liability associated with them, and many have been settled or withdrawn, some cases continue and the uncertainty associated with substantial unresolved lawsuits could seriously harm our business, financial condition and reputation, whether material individually or in the aggregate. In particular, this uncertainty could harm our relationships with existing customers, our ability to obtain new customers and our ability to operate certain aspects of our business.

The continued defense of the lawsuits also could result in continued diversion of our management’s time and attention away from business operations, which could harm our business. Negative developments with respect to some of these lawsuits could cause the price of our common stock to decline significantly. In addition, although we are unable to determine the amount, if any, that we may be required to pay in connection with the resolution of each of these lawsuits by settlement or otherwise and the fees associated with reaching such settlement, the size of any such payments and fees, individually or in the aggregate, could seriously harm our financial condition. Many of the complaints associated with these lawsuits do not specify the amount of damages that plaintiffs seek. As a result, we are unable to estimate the possible range of damages that might be incurred as a result of the lawsuits. While we maintain customary business insurance coverage, in some cases we have not set aside financial reserves relating to potential damages associated with some of these lawsuits.

Although the Company reached and the court approved settlement agreements in connection with the securities class action pending in the U.S. District Court for the Northern District of California, a number of plaintiffs associated with the acquisition of Peer Logic, Inc. opted out of such settlement. The case against the Company with respect to these plaintiffs continues in the Southern District of New York. In addition, the Company is a defendant in a number of securities class action lawsuits filed in the U.S. District Court for the Southern District of New York, alleging that prospectuses under which securities were sold contained false and misleading statements with respect to discounts and commissions received by underwriters. Should these lawsuits linger for a long period of time, whether resolved in the Company’s favor or not, or further lawsuits be filed against us there can be no assurance that fees and expenses, and any ultimate resolution associated with such litigation, will be within the coverage limits of our insurance or our ability to pay such amounts. Likewise, there can be no assurance that the Company will be able to conclude or settle such litigation on terms that coincide with the coverage limits of our insurance or ability to pay upon any final determination. A failure to definitively resolve material litigation in which the Company is involved or in which it may become involved in the future, regardless of the merits of the respective cases, could also cast doubt as to the prospects of the Company in the eyes of our customers, potential customers and investors, and cause the Company’s stock price to further decline.

In 2001, the SEC investigated the Company and certain of its former officers and directors related to non-specified accounting matters, financial reports, other public disclosures and trading activity in our stock. In February 2002, the SEC concluded the investigation as to the Company. Although the SEC did not impose any financial or criminal penalties against the Company, we consented, without admitting or denying liability, to a cease and desist order and an administrative order for violation of certain non-fraud provisions of the federal securities laws. In addition, since then the SEC and the Department of Justice charged five former employees of the Company with various violations of the securities laws. We believe that the investigation

continues with respect to a number of other former executives and employees of the Company and expect that such investigation may result in further charges against former employees although we do not know the status of such investigation. Despite the conclusion of the investigation of the Company, lingering concerns about the actions leading up to the restatement of financials for the third quarter of 2000 have nevertheless cast doubt on the future of the Company in the eyes of customers and investors. In addition, a number of recent arrests, allegations and investigations in connection with accounting improprieties, insider trading and fraud at other public companies have created investor uncertainty and scrutiny in general as to the stability and veracity of public companies’ financial statements. Such lingering doubts stemming from the Company’s past accounting restatements and such general market uncertainty could harm our business and cause the price of our common stock to continue to fluctuate and/or decline further.

In the past, our management of operational expenses, including the restructurings of our operations, and the growth of our business have placed significant strains on managerial, operational and financial resources and contributed to our history of losses. In addition, to manage any future growth and profitability, we may need to improve or replace our existing operational, customer service and financial systems, procedures and controls. Any failure to properly manage these systems and procedural transitions could impair our ability to attract and service customers, and could cause us to incur higher operating costs and delays in the execution of our business plan. If we cannot manage growth and expenses effectively, our business and operating results could suffer.

The Nasdaq Stock Market has quantitative maintenance criteria for the continued listing of common stock on the Nasdaq National Market. The current requirements affecting us include (i) having net tangible assets of at least $4 million and (ii) maintaining a minimum closing bid price per share of $1.00. On December 23, 2002, the Nasdaq Stock Market Inc. issued a letter to the Company that it was not in compliance with the minimum closing bid price requirement and, therefore, faced delisting proceedings. Since that time, we have worked with the Nasdaq Stock Market in an effort to maintain our listing on the Nasdaq National Market. On July 24, 2003, the Nasdaq Stock Market notified us that we had regained compliance with the requirements for continued listing. Nevertheless, there can be no assurance that we will be able to comply with the quantitative or quantitative maintenance criteria or any of the Nasdaq National Market’s listing requirements or other rules, or other markets listing requirements to the extent our stock is listed elsewhere, in the future. If we fail to maintain continued listing on the Nasdaq National Market and must move to a market with less liquidity, our financial condition could be harmed and our stock price would likely further decline. If we are delisted, it could have a material adverse effect on the market price of, and the liquidity of the trading market for, our common stock.

The trading price of our common stock has been and may continue to experience volatility, wide fluctuations and declines. For example, during the third quarter of 2003, the closing sale prices of our common stock, adjusted for the one-for-four reverse stock split, on the Nasdaq National Market ranged from $3.18 on August 5, 2003 to $2.50 on August 11, 2003. The closing price of our common stock on September 30, 2003 was $2.47 per share, and on October 31, 2003 it was $2.98 per share. Our stock price may further decline or fluctuate in response to any number of factors and events, such as announcements related to technological innovations, intense regulatory scrutiny and new corporate and securities and other legislation, strategic and sales relationships, new product and service offerings by us or our competitors, litigation outcomes, changes in senior management, changes in financial estimates and recommendations of securities analysts, the operating and stock price performance of other companies that investors may deem comparable, news reports relating to trends in our markets and the market for our stock, media interest in accounting scandals and corporate

governance questions, overall market conditions and domestic and international economic factors unrelated to our performance. In addition, the stock market in general, particularly with respect to technology stocks, has experienced extreme volatility and a significant cumulative decline in recent quarters. This volatility and decline has affected many companies, including our company, irrespective of the specific operating performance of such companies. These broad market influences and fluctuations may adversely affect the price of our stock, and our ability to remain listed on the Nasdaq National Market, regardless of our operating performance or other factors.

Our liability insurance for actions taken by officers and directors during the period from March 1999 to March 2001, the period during which events related to securities class action lawsuits against us and certain of former executive officers are alleged to have occurred, provided only limited liability protection. While these policies covered the settlement amount paid in connection with the settlement of the primary securities class action, there can be no assurance that the policies will continue to cover other pending matters and related expenses from that period or future periods. If these policies do not adequately cover our expenses related to those lawsuits and the investigation, our business and financial condition could be seriously harmed. Our current director and officer liability insurance, which was put in place in March 2003, and continues through March 2004, contains similar provisions, and in the event circumstances arise requiring coverage by such policies there can be no assurance that they will be adequate for the liabilities and expenses potentially incurred. To the extent liabilities, expenses, or settlements thereof, exceed the limitations of coverage, our business and financial condition could be materially harmed.

Under California law, in connection with our charter documents and indemnification agreements we entered into with our executive officers and directors, we must indemnify our current and former officers and directors to the fullest extent permitted by law. The indemnification covers any expenses and liabilities reasonably incurred in connection with the investigation, defense, settlement or appeal of legal proceedings. The Company has made payments in connection with the indemnification of officers and directors in connection with currently pending lawsuits and has reserved for estimated future amounts to be paid in connection with legal expenses and others costs of defense of pending lawsuits.

The loss of the services of key personnel could harm our business results. Our success also depends on our ability to recruit, retain and motivate highly skilled sales and marketing, operational, technical and managerial personnel. Competition for these people is intense and we may not be able to successfully recruit, train or retain qualified personnel. If we fail to do so, we may be unable to develop new services or continue to provide a high level of customer service, which could result in the loss of customers and revenues. In addition, volatility and declines in our stock price may also affect our ability to retain key personnel, all of whom have been granted stock-based incentive compensation. In recent quarters we have also initiated reductions in our work force and job eliminations to balance the size of our employee base with anticipated revenue levels. Reductions in our workforce could make it difficult to motivate and retain remaining employees or attract needed new employees, and provide distractions affecting our ability to deliver products and solutions in a timely fashion and provide a high level of customer service and support.

We do not have long-term employment agreements with any of our key personnel. In addition, we do not maintain key person life insurance on our employees and have no plans to do so. The loss of the services of one or more of our current key personnel could harm our business and affect our ability to successfully implement our business objectives.

During 2001, we reorganized our product and service offerings around a group of core products deemed most imperative to our ability to serve the messaging and directory infrastructure market. Implementation of the plan occurred in the latter half of 2001 and, accordingly, products and services determined to be non-core to our strategy were exited. As a result, revenue from non-core products and services comprising approximately 37% of total revenues in the first quarter of 2001 declined to approximately 3% of total revenues in the fourth quarter of 2001 and to none in 2002 and the nine months ended September 30, 2002. Our strategic plan also included initiatives aimed at reducing operating costs through headcount reduction and consolidation of approximately two-thirds of our office space and related contracts and leases, all in keeping with our increased focus on core messaging products and services. During the fourth quarter of 2001 we incurred additional charges in connection with previously announced reductions in force and were able to finalize the consolidation of additional facilities and related contracts and expenses associated with those facilities. In 2002 and first quarter of 2003, we incurred a number of restructuring charges related to the right sizing of our business given market conditions and the current operating environment. These efforts included additional facilities and equipment lease terminations, continuing expense management and headcount reductions. In 2003, the Company consolidated some office locations and performed a global workforce reduction of approximately 175 positions, or approximately 30% of the workforce. We expect to continue to make determinations about the strategic future of our business and operations, and our ability to execute on such plans effectively and to make such determinations prudently could affect our future operations. A failure to successfully execute on such plans and to plan appropriately could negatively affect our business and financial condition.

Economic growth has slowed significantly, and some analysts believe the United States economy is experiencing a recession. In addition, the terrorist attacks in the United States and turmoil and war in the Middle East have increased the uncertainty in the United States economy and may further add to the decline in the United States business environment. The war on terrorism, along with the effects of the terrorist attack and other similar events, and the war in Iraq, could contribute further to the slowdown of the already slumping market demand for goods and services, including digital communications software and services. If the economy continues to decline as a result of the recent economic, political and social turmoil, or if there are further terrorist attacks in the United States or elsewhere, or as a result of the war in the Middle East and elsewhere, we may experience decreases in the demand for our products and services, which may harm our operating results.

Acquisitions involve risks related to the integration and management of acquired technology, operations and personnel. In addition, in connection with our strategic restructuring, the Company elected to divest or discontinue many of the acquired businesses. Both the integration and divestiture of acquired businesses have been and will continue to be complex, time consuming and expensive processes, which may disrupt and distract our management. With respect to integration, we must operate as a combined organization utilizing common information and communication systems, operating procedures, financial controls and human resources practices to be successful. With respect to the divestitures, the timing and transition of those businesses and their customers to other entities has required and will continue to require resources from our legal, finance and corporate development teams as well as expenses associated with the conclusion of those transactions, winding up of entities and businesses. In addition to the added costs of the divestitures, we may not ultimately achieve anticipated benefits and/or cost reductions from such divestitures.

In the past, due to the significant underperformance of some of our acquisitions relative to expectation, we eliminated certain acquired product or service offerings through termination, sale or other disposition. Such decisions to eliminate or limit our offering of an acquired product or service involved and could continue to

We intend to continue to license certain technologies from third parties and incorporate such technologies into our products and services, including web server technology, virus and anti-spam solutions, storage and encryption technology and billing and customer tracking solutions. The market is evolving and we may need to license additional technologies to remain competitive. We may not be able to license these technologies on commercially reasonable terms or at all. To the extent we cannot license needed technologies or solutions, we may have to devote our resources to the development of such technologies, which could materially harm our business and operations.

In addition, we may fail to successfully integrate any licensed or hosted technology into our services. These third-party in-licenses may expose us to increased risks, including risks related to the integration of new technology, potential patent and copyright infringement issues, the diversion of resources from the development of proprietary technology, and an inability to generate revenues from new technology sufficient to offset associated acquisition and maintenance costs. In addition, an inability to obtain needed licenses could delay product and service development until equivalent technology can be identified, licensed and integrated. Any delays in services or integration problems could cause our business and operating results to suffer.

Few laws currently apply directly to activity on the Internet and the messaging business, however new laws are proposed and other laws made applicable to Internet communications every year. In particular, the operations of the Company’s business faces risks associated with privacy, confidentiality of user data and communications, consumer protection, taxation, content, copyright, trade secrets, trademarks, antitrust, defamation and other legal issues. In particular, legal concerns with respect to communication of confidential data have affected our financial services and health care customers due to newly enacted federal legislation. The growth of the industry and the proliferation of Internet-based messaging devices and services may prompt further legislative attention to our industry and thus invite more regulatory control of our business. The imposition of more stringent protections or new regulations and application of laws to our business could burden our company and those with which we do business. Any decreased generalized demand for our services or the loss of, or decrease, in business by a key partner due to regulation or the expense of compliance with any regulation, could either increase the costs associated with our business or affect revenue, either of which could harm our financial condition or operating results. Certain of our service offerings include operations subject to the Digital Millennium Copyright Act of 1998 and the European Union’s recent privacy directives. The Company has expended resources and implemented processes and controls in order to remain in compliance with DMCA and the EU privacy directives, but there can be no assurance that our efforts will be sufficient or that new legislation and case law will not affect the operation of certain services.

In addition, the applicability of laws and regulations directly applicable to the businesses of our customers, particularly customers in the fields of banking and health care, will continue to affect us. The security of information about our customers’ end-users continues to be an area where a variety of laws and regulations with respect to privacy and confidentiality are enacted. As our customers implement the protections and prohibitions with respect to the transmission of end user data, our customers will look to us to assist them in remaining in compliance with this evolving area of regulation. In particular the Gramm-Leach-Blilely Act contains restrictions with respect to the use and protection of banking records for end-users whose information may pass through our system and the Health Insurance Portability and Accountability Act contains provisions that require our customers to ensure the confidentiality of their customers’ health care information.

Finally, the Company faces increased regulatory scrutiny and potential criminal liability for its executives associated with various accounting and corporate governance rules promulgated under the Sarbanes-Oxley Act of 2002. The Company is currently reviewing all of its accounting policies and practices, legal disclosure and corporate governance policies under the new legislation, including those related to its relationships with its independent accountants, enhanced financial disclosures, internal controls, board and board committee practices, corporate responsibility and loan practices, and intends to fully comply with such laws. Nevertheless, such increased scrutiny and penalties involve risks to both the Company and its executive officers and directors in monitoring and insuring compliance. A failure to properly navigate the legal disclosure environment and implement and enforce appropriate policies and procedures, if needed, could harm the Company’s business and prospects.

As a provider of messaging and directory services, we face potential liability for defamation, negligence, copyright, patent or trademark infringement and other claims based on the nature and content of the materials transmitted via our services. We do not and cannot screen all of the content generated by our users, and we could be exposed to liability with respect to this content. Furthermore, some foreign governments, such as Germany, have enforced laws and regulations related to content distributed over the Internet that are more strict than those currently in place in the United States. In some instances, we may be subject to criminal liability in connection with Internet content transmission.

Although we carry general liability and umbrella liability insurance, our insurance may not cover claims of these types or may not be adequate to indemnify us for all liability that may be imposed. There is a risk that a single claim or multiple claims, if successfully asserted against us, could exceed the total of our coverage limits. There also is a risk that a single claim or multiple claims asserted against us may not qualify for coverage under our insurance policies as a result of coverage exclusions that are contained within these policies. Should either of these risks occur, capital contributed by our shareholders might need to be used to settle claims. Any imposition of liability, particularly liability that is not covered by insurance or is in excess of insurance coverage could harm our reputation and business and operating results, or could result in the imposition of criminal penalties.

Our software products are inherently complex. Additionally, our product and service offerings depend on complex software, both internally developed and licensed from third parties. Complex software often contains defects or errors in translation, particularly when first introduced or when new versions are released or localized for international markets. We may not discover software defects in our products or that affect new or current services or enhancements until after they are deployed. Although we have not experienced any material software defects to date, it is possible that, despite testing, defects may occur in the software. These defects could cause service interruptions, which could damage our reputation or increase service costs, cause us to lose revenue, delay market acceptance or divert development resources, any of which could cause our business to suffer.

Our customers have, in the past, experienced some interruptions in our hosted messaging service. We believe that these interruptions will continue to occur from time to time. These interruptions may be due to hardware failures, unsolicited bulk email, or “spam,” attacks and operating system failures or other causes beyond our control. Our business will suffer if we experience frequent or long system interruptions that result in the unavailability or reduced performance of systems or networks or reduce our ability to provide email services. We expect to experience occasional temporary capacity constraints due to unanticipated sharply increased traffic, which may cause unanticipated system disruptions, slower response times, impaired quality and degradation in levels of customer service. If this were to continue to happen, our business and reputation could suffer dramatically.

We have entered into hosted messaging agreements with some customers that require minimum performance standards, including standards regarding the availability and response time of messaging services. If we fail to meet these standards, our customers could terminate their relationships with us and we could be subject to contractual monetary penalties.

A fundamental requirement for online communications is the secure transmission of confidential information over public networks. Third parties may attempt to breach our security or that of our customers. If these attempts are successful, customers’ confidential information, including customers’ profiles, passwords, financial account information, credit card numbers or other personal information could be breached. We may be liable to our customers for any breach in security and a breach could harm our reputation. We rely on encryption technology licensed from third parties. Although we have implemented network security measures, our servers remain vulnerable to computer viruses, physical or electronic break-ins and similar disruptions, which could lead to interruptions, delays or loss of data. We may be required to expend significant capital and other resources to license encryption technology and additional technologies to protect against security breaches or to alleviate problems caused by any breach. Failure to prevent security breaches may harm our business and operating results.

We rely on a combination of trademark, copyright and trade secret laws, contractual restrictions, such as confidentiality agreements and licenses, and patents to establish and protect our proprietary rights, which we view as critical to our success. Our ability to compete and grow our business could suffer if these rights are not adequately protected. Despite the precautionary measures we take, unauthorized third parties may infringe or copy portions of our services or reverse engineer or obtain and use information that we regard as proprietary, which could harm our competitive position and market share. In addition, we have several patents pending in the United States and may seek additional patents in the future. However, the status of United States patent protection in the software industry is not well defined and will evolve as the U.S. Patent and Trademark Office grants additional patents. We do not know if our patent applications or any of our future patent applications will be issued with the scope of the claims sought, if at all, or whether any patents we have received or will receive will be challenged or invalidated.


	•	laws and contractual restrictions may not prevent misappropriation of our technologies or deter others from developing similar technologies;

	•	policing unauthorized use of our products and trademarks is difficult, expensive and time-consuming, and we may be unable to determine the extent of this unauthorized use; and

	•	end user license provisions in our contracts that protect us against unauthorized use, copying, transfer and disclosure of the licensed program may be unenforceable.

In addition, the laws of some foreign countries may not protect proprietary rights to the same extent as do the laws of the United States. Our means of protecting proprietary rights in the United States or abroad may not be adequate and competitors may independently develop similar technology. Additionally, although no claims of alleged patent infringement are currently pending, we cannot be certain that our products do not infringe issued patents that may relate to our products. In addition, because patent applications in the United States are not publicly disclosed until the patent is issued, applications may have been filed which relate to our software products.

We assume a certain level of credit risk with our customers in order to do business. Conditions affecting any of our customers could cause them to become unable or unwilling to pay us in a timely manner, or at all, for products or services we have already provided them. For example, if the current economic conditions continue to decline or if new or unanticipated government regulations are enacted which affect our customers, they may experience financial difficulties and be unable to pay their bills. In the past, we have experienced significant collection delays from certain customers, and we cannot predict whether we will continue to experience similar or more severe delays in the future. In particular, some of our customers are suffering from the general weakness in the economy and among technology companies in particular. Although we have established reserves to cover losses due to delays in or inability to pay, there can be no assurance that such reserves will be sufficient to cover our losses. If losses due to delays or inability to pay are greater than our reserves, it could harm our business, operating results and financial condition.

We derived 57% of our revenues from international sales in the first nine months of 2003 and 57% of our revenues from international sales in the first nine months of 2002. We intend to continue to operate in international markets and to spend significant financial and managerial resources to do so. In particular in 2002 we purchased the remaining interests of our joint venture partners for our operations in Japan. We hope to expend revenues and plan to increase resources to grow our operations in the Asian market. If revenues from international operations do not exceed the expense of establishing and maintaining these operations, our business, financial condition and operating results will suffer. We have limited experience in international operations and may not be able to compete or operate effectively in international markets. We face certain risks inherent in conducting business internationally, including:


	•	difficulties and costs of staffing and managing international operations;

	•	fluctuations in currency exchange rates and imposition of currency exchange controls;

	•	differing technology standards and language and translation issues;

	•	difficulties in collecting accounts receivable and longer collection periods;

	•	changes in regulatory requirements, including U.S. export restrictions on encryption technologies;

	•	political and economic instability;

	•	potential adverse tax consequences; and

	•	reduced protection for intellectual property rights in some countries.

Any of these factors could harm our international operations and, consequently, our business and consolidated operating results. Specifically, failure to successfully manage international growth could result in higher operating costs than anticipated or could delay or preclude altogether our ability to generate revenues in key international markets.

During 2000 and 2001, California experienced a serious energy crisis that could have and may in the future disrupt our operations and increase our expenses. In the event of an acute power shortage, California has on several occasions implemented, and may in the future continue to implement, rolling blackouts throughout the state. If blackouts interrupt our power supply or the power supply of any of our customers, we, or our partners or California customers, may be temporarily unable to operate. Any interruption in our ability to continue operations or significant increase in the cost of doing business could delay the development of or interfere with the sales of our products. Future interruptions could damage our reputation, harm our ability to retain existing customers and to obtain new customers, and could result in lost revenue, any of which could

substantially harm our business and results of operations. Any interruption in the ability of our customers to continue their operations, could harm their business, and ultimately could also harm our business if they were to terminate or fail to renew contracts. We do not carry sufficient business interruption insurance to compensate us for losses that may occur as a result of blackouts, and any losses or damages we incur could harm our business. Furthermore, the deregulation of the energy industry instituted in 1996 by the California government and shortages in wholesale electricity supplies have caused power prices to increase dramatically. If wholesale prices continue to increase, our operating expenses will likely increase, as our headquarters and many employees are based in California.

Our articles of incorporation and bylaws contain provisions that could delay or prevent a change in control of our company. These provisions could limit the price that investors might be willing to pay in the future for shares of our common stock. Some of these provisions:


	•	authorize the issuance of preferred stock that can be created and issued by our board of directors without prior shareholder approval, commonly referred to as “blank check” preferred stock, with rights senior to those of our common stock;

	•	prohibit shareholder action by written consent; and

	•	establish advance notice requirements for submitting nominations for election to our board of directors and for proposing matters that can be acted upon by shareholders at a meeting.

In March 2001, we adopted a shareholder rights plan or “poison pill.” This plan could cause the acquisition of our company by a party not approved by our board of directors to be prohibitively expensive.

Critical Path’s long-term obligations consist of our $38.4 million of face value 5.75% Convertible Subordinated Notes due April 2005, and certain fixed rate capital leases. We may, from time to time, consider opportunities to reduce or eliminate our market exposure on these securities.

A significant portion of our worldwide operations has a functional currency other than the United States Dollar. Accordingly, we are exposed to foreign currency exchange rate risk inherent in our sales commitments, anticipated sales, contracts with vendors and the assets and liabilities of these operations. Fluctuations in exchange rates may harm our results of operations and could also result in exchange losses. We recognized net losses from foreign currency transactions associated with our international operations of $243,000 and $284,000 during the three and nine months ended September 30, 2003, as compared to a net gain of $113,000 during the three months ended September 30, 2002 and a net loss of $469,000 during the nine months ended September 30, 2002. The impact of future exchange rate fluctuations cannot be predicted adequately. To date, we have not sought to hedge the risks associated with fluctuations in exchange rates.

Information relating to quantitative and qualitative disclosures about market risk is set forth in “Management’s Discussion and Analysis of Financial Condition and Results of Operations.”

(a) Evaluation of disclosure controls and procedures. We maintain “disclosure controls and procedures,” as such term is defined in Rule 13a-15(e) under the Securities Exchange Act of 1934 (the “Exchange Act”), that are designed to ensure that information required to be disclosed by us in reports that we file or

submit under the Exchange Act is recorded, processed, summarized, and reported within the time periods specified in Securities and Exchange Commission rules and forms, and that such information is accumulated and communicated to our management, including our Chief Executive Officer and Chief Financial Officer, as appropriate, to allow timely decisions regarding required disclosure. In designing and evaluating our disclosure controls and procedures, management recognized that disclosure controls and procedures, no matter how well conceived and operated, can provide only reasonable, not absolute, assurance that the objectives of the disclosure controls and procedures are met. Additionally, in designing disclosure controls and procedures, our management necessarily was required to apply its judgment in evaluating the cost-benefit relationship of possible disclosure controls and procedures. The design of any disclosure controls and procedures also is based in part upon certain assumptions about the likelihood of future events, and there can be no assurance that any design will succeed in achieving its stated goals under all potential future conditions.

Based on their evaluation as of the end of the period covered by this Quarterly Report on Form 10-Q, our Chief Executive Officer and Chief Financial Officer have concluded that, subject to the limitations noted above, our disclosure controls and procedures were effective to ensure that material information relating to us, including our consolidated subsidiaries, is made known to them by others within those entities, particularly during the period in which this Quarterly Report on Form 10-Q was being prepared.

(b) Changes in internal control over financial reporting. There was no change in our internal control over financial reporting (as defined in Rule 13a-15(f) under the Exchange Act) identified in connection with the evaluation described in Item 4(a) above that occurred during our last fiscal quarter that has materially affected, or is reasonably likely to materially affect, our internal control over financial reporting.

We are party to lawsuits in the normal course of our business. Litigation in general, and securities and intellectual property litigation in particular, can be expensive and disruptive to normal business operations. Moreover, the results of complex legal proceedings are difficult to predict. Other than as described below, we are not a party to any other material legal proceedings.

Securities Action in Northern District of California. On April 30, 2002, MBCP PeerLogic LLC and other named plaintiffs filed suit in the U.S. District Court for the Southern District of New York against us, and certain of our former officers. The plaintiff shareholders had opted out of a shareholder litigation settlement that was approved by the U.S. District Court for the Northern District of California. The complaint alleged breach of contract, unjust enrichment, common law fraud and violations of federal securities laws and seeks compensatory and punitive damages in an unnamed amount but in excess of $200 million. The case has been transferred to the U.S. District Court for the Northern District of California. Litigation in this matter is ongoing.

Derivative Actions in Northern District of California. Beginning on February 5, 2001, we were named as a nominal defendant in a number of derivative actions, purportedly brought on our behalf, filed in the Superior Court of the State of California and in the U.S. District Court for the Northern District of California. The derivative complaints alleged that certain of our former officers and directors breached their fiduciary duties, engaged in abuses of control, were unjustly enriched by sales of our common stock, engaged in insider trading in violation of California law or published false financial information in violation of California law. A settlement of this action has been reached, which involves no monetary payment, or recovery, by us, and was preliminarily approved by the Court. A hearing on whether the settlement will be given final approval by the Court was held on October 15, 2003. The Court’s decision is still under submission.

Securities Class Action in Southern District of New York. Beginning on July 18, 2001, a number of securities class action complaints were filed against us, and certain of our former officers and directors and underwriters connected with our initial public offering of common stock in the U.S. District Court for the Southern District of New York (In re Initial Public Offering Sec. Litig.). The purported class action complaints were filed by individuals who allege that they purchased common stock at the initial and secondary public offerings between March 29, 1999 and December 6, 2000. The complaints allege generally that the Prospectus under which such securities were sold contained false and misleading statements with respect to discounts and excess commissions received by the underwriters as well as allegations of “laddering” whereby underwriters required their customers to purchase additional shares in the aftermarket in exchange for an allocation of IPO shares. The complaints seek an unspecified amount in damages on behalf of persons who purchased our stock during the specified period. Similar complaints have been filed against 55 underwriters and more than 300 other companies and other individuals. The over 1,000 complaints have been consolidated into a single action. We have reached an agreement in principle with the plaintiffs to resolve the cases. The proposed settlement involves no monetary payment by us and no admission of liability. However it is subject to approval by the Court.

Securities and Exchange Commission Investigation. In 2001, the Securities and Exchange Commission (the “SEC”) investigated us and certain former officers, employees and directors with respect to non-specified accounting matters, financial reports, other public disclosures and trading activity in our securities. The SEC concluded its investigation of us in January 2002 with no imposition of fines or penalties and, without admitting or denying liability, we consented to a cease and desist order and an administrative order as to violation of certain non-fraud provisions of the federal securities laws. The investigation has also thus far resulted in charges being filed against five former officers and employees. We believe that the investigation of our former officers and employees may continue; and while we continue to fully cooperate with any requests with respect to such investigation, we do not know the status of such investigation.

Lease Dispute. In July 2000, PeerLogic, Inc. signed a lease for office space in San Francisco, California. In December 2000, we acquired PeerLogic as a wholly owned subsidiary. After review, we determined that

local zoning laws likely prohibited a business such as us or PeerLogic from occupying the leased premises, and promptly sought a zoning determination from the San Francisco Zoning Administrator to resolve the matter. The Zoning Administrator determined that our proposed use of the leased premises was not permitted, but the landlord appealed this determination and prevailed before the San Francisco Board of Appeals. In July 2002, we filed a Petition for Writ of Mandamus with the San Francisco Superior Court, seeking reversal of the San Francisco Board of Appeals’ decision. In June 2003, the Court granted our petition and subsequently entered a judgment and writ remanding the matter to the San Francisco Board of Appeals and directing the Board of Appeals to make a new determination consistent with its judgment. The landlord subsequently appealed the Superior Court’s ruling. Litigation in this matter is ongoing.

In April 2002, the landlord filed suit in San Francisco Superior Court against us alleging, among other things, breach of the lease and tort claims related to the lease transaction. In its complaint, the landlord sought unspecified damages for back rent, attorneys’ fees, treble damages under certain statutes, and unspecified punitive damages. Between April 2002 and July 2003, we succeeded through several motions filed with the Court in having a number of the landlord’s claims dismissed and some of its requests for damages stricken, including treble damages. The landlord has chosen not to further amend its complaint. In August 2003, we filed our answer to the second amended complaint and a cross-complaint against the landlord, under which we seek compensatory damages and unspecified punitive damages for the landlord’s failure to disclose the zoning restrictions on the leased premises before the lease was signed. Litigation in this matter is ongoing.

The uncertainty associated with these and other unresolved or threatened lawsuits could seriously harm our business and financial condition. In particular, the lawsuits or the lingering effects of previous lawsuits and the now completed SEC investigation could harm relationships with existing customers and our ability to obtain new customers and partners. The continued defense of lawsuits could also result in the diversion of management’s time and attention away from business operations, which could harm our business. Negative developments with respect to the settlements or the lawsuits could cause our stock price to further decline significantly. In addition, although we are unable to determine the amount, if any, that it may be required to pay in connection with the resolution of these lawsuits, and although we maintain adequate and customary insurance, the size of any such payments could seriously harm our financial condition.

Change of Control Severance Agreements. We have entered into change of control severance agreements with certain of our key employees. These agreements provide that so long as the employee signs and does not revoke a standard release of claims with Critical Path, the employee is entitled to certain severance payments if the employee is involuntarily terminated (as defined in the agreement) within twenty-four months following a change of control (as defined in the agreement) of Critical Path or within three months on or before a change of control. Assuming the conditions under the agreements that trigger payment obligations are met, the aggregate payment under these agreements is currently estimated to be between $3.5 million and $5.0 million.

Indemnifications. We provide general indemnification provisions in our license agreements. In these agreements, we generally state that we will defend or settle, at our own expense, any claim against the customer by a third party asserting a patent, copyright, trademark, trade secret or proprietary right violation related to any products that we have licensed to the customer. We agree to indemnify our customers against any loss, expense or liability, including reasonable attorney’s fees, from any damages alleged against the customer by a third party in its course of using products sold by us. We have not received any claims under this indemnification and do not know of any instances in which such a claim may be brought against us in the future.

Under California law, in connection with our charter documents and indemnification agreements we entered into with our executive officers and directors, we must indemnify our current and former officers and directors to the fullest extent permitted by law. The indemnification covers any expenses and liabilities reasonably incurred in connection with the investigation, defense, settlement or appeal of legal proceedings. We have made payments in connection with the indemnification of officers and directors in connection with currently pending lawsuits and have reserved for any applicable amounts required in connection with legal expenses and others costs of defense of pending lawsuits.

The material contained in Exhibits 32.1 and 32.2 is not deemed “filed” with the U.S. Securities and Exchange Commission and is not incorporated by reference into any filing of Critical Path, Inc. under the Securities Act of 1933, as amended, or the Securities Exchange Act of 1934, as amended, whether made before or after the date hereof and irrespective of any general incorporation language contained in such filing.

On July 24, 2003, we filed a Form 8-K under Item 5 disclosing the receipt of notice from The Nasdaq National Market that we regained compliance with the requirements for continued listing on the Nasdaq National Market and announcing our intention to effect a one-for-four reverse stock split.

On July 24, 2003, we filed a Form 8-K furnishing under Item 12 our press release announcing our financial results for the quarter ended June 30, 2003. The information contained in this Form 8-K shall not be deemed “filed” with the SEC as a result of its reference herein.

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.


	By:	/s/ PAUL H. BARTLETT



	Paul H. Bartlett
	Chief Operating Officer and
	Chief Financial Officer
	(Duly Authorized Officer and
	Principal Financial and Accounting Officer)


þ		QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

		For the quarterly period ended September 30, 2003

o		TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

		For the transition period from to .


PART I
	Item 1. Condensed Consolidated Financial Statements (Unaudited)
	CONDENSED CONSOLIDATED BALANCE SHEETS
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
	NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (Unaudited)
	Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations
	Item 3. Quantitative and Qualitative Disclosures About Market Risk
	Item 4. Controls and Procedures
PART 2 -- OTHER INFORMATION
	Item 1. Legal Proceedings
	Item 6. Exhibits and Reports on Form 8-K
SIGNATURE
INDEX TO EXHIBITS
Exhibit 10.1
Exhibit 31.1
Exhibit 31.2
Exhibit 32.1
Exhibit 32.2


		Page

PART I

Item 1.	Condensed Consolidated Financial Statements (Unaudited)		2
	Condensed Consolidated Balance Sheets		2
	Condensed Consolidated Statements of Operations		3
	Condensed Consolidated Statements of Cash Flows		4
	Notes to Condensed Consolidated Financial Statements		5
Item 2.	Management’s Discussion and Analysis of Financial Condition and Results of Operations		16
Item 3.	Quantitative and Qualitative Disclosures About Market Risk		42
Item 4.	Controls and Procedures		42
PART II
Item 1.	Legal Proceedings		44
Item 6.	Exhibits and Reports on Form 8-K		46


			December 31,			September 30,
			2002			2003


			(Unaudited)
			(In thousands, except per
			share amounts)
ASSETS
Current assets
	Cash and cash equivalents		$	33,498		$	18,247
	Short-term marketable securities			5,583			—
	Accounts receivable, net			22,818			16,382
	Other current assets			4,030			5,744

		Total current assets		65,929			40,373
Long-term marketable securities				3,990			—
Equity investments				357			—
Property and equipment, net				18,142			16,080
Goodwill				6,613			6,613
Restricted cash				2,729			—
Other assets				6,246			5,450

		Total assets	$	104,006		$	68,516


LIABILITIES, MANDATORILY REDEEMABLE PREFERRED STOCK AND SHAREHOLDERS’ DEFICIT
Current liabilities
	Accounts payable		$	28,093		$	23,955
	Accrued liabilities			3,764			3,174
	Deferred revenue			10,788			8,147
	Line of credit facility			—			4,900
	Capital lease and other obligations, current			3,323			2,823

		Total current liabilities		45,968			42,999
Convertible subordinated notes payable				38,360			38,360
Capital lease and other obligations, long-term				1,332			433

		Total liabilities		85,660			81,792

Commitments and contingencies
Mandatorily redeemable preferred stock
	Shares authorized: 5,000
	Shares issued and outstanding: 4,000
	Liquidation value at September 30, 2003: $63,217			26,900			47,909

Shareholders’ deficit
	Common stock and paid-in-capital, $0.001 par value
	Shares authorized: 125,000
	Shares issued and outstanding: 20,032 and 20,570			2,165,917			2,158,277
	Common stock warrants			5,947			5,947
	Notes receivable from shareholders			—			(725	)
	Unearned compensation			(59	)		—
	Accumulated deficit			(2,179,316	)		(2,226,232	)
	Accumulated other comprehensive income (loss)			(1,043	)		1,548

		Total shareholders’ deficit		(8,554	)		(61,185	)

		Total liabilities, mandatorily redeemable preferred stock and shareholders’ deficit	$	104,006		$	68,516



			Three Months Ended						Nine Months Ended

			September 30,			September 30,			September 30,			September 30,
			2002			2003			2002			2003


			(Unaudited)
			(In thousands, except per share amounts)
Net revenues
	Software license		$	5,929		$	4,264		$	27,740		$	14,903
	Hosted messaging			6,461			4,583			19,007			14,825
	Professional services			3,053			2,574			7,635			8,949
	Maintenance and support			3,725			4,744			10,917			13,658

		Total net revenues		19,168			16,165			65,299			52,335

Cost of net revenues
	Software license			563			541			1,436			3,060
	Hosted messaging			7,448			6,196			22,835			19,562
	Professional services			2,393			2,734			7,002			9,094
	Maintenance and support			2,222			1,263			6,549			4,579
	Amortization of purchased technology			4,631			—			13,892			—
	Stock-based expense — Hosted messaging			113			—			530			8
	Stock-based expense — Professional services			50			—			196			3
	Stock-based expense — Maintenance and support			92			—			364			6

		Total cost of net revenues		17,512			10,734			52,804			36,312

Gross profit				1,656			5,431			12,495			16,023

Operating expenses
	Sales and marketing			10,945			7,150			33,262			24,390
	Research and development			5,154			4,608			15,329			14,044
	General and administrative			5,362			3,228			18,336			9,774
	Amortization of intangible assets			6,209			—			18,578			—
	Stock-based expense — Sales and marketing			452			—			3,637			18
	Stock-based expense — Research and development			287			—			1,062			15
	Stock-based expense — General and administrative			212			—			3,620			9
	Restructuring and other expenses			—			953			1,539			5,034

		Total operating expenses		28,621			15,939			95,363			53,284

Loss from operations				(26,965	)		(10,508	)		(82,868	)		(37,261	)
Interest and other income (expense), net				1,927			(3,944	)		(803	)		(6,845	)
Interest expense				(740	)		(852	)		(2,256	)		(2,404	)
Gain on investments, net				—			—			—			349
Equity in net loss of joint venture				—			—			(1,408	)		—

Loss before provision for income taxes				(25,778	)		(15,304	)		(87,335	)		(46,161	)
Provision for income taxes				(234	)		(273	)		(255	)		(754	)

Net loss				(26,012	)		(15,577	)		(87,590	)		(46,915	)
Accretion on mandatorily redeemable preferred stock				(3,600	)		(3,025	)		(10,067	)		(9,529	)

Net loss attributable to common shares			$	(29,612	)	$	(18,602	)	$	(97,657	)	$	(56,444	)

Net loss per share attributable to common shares — basic and diluted			$	(1.51	)	$	(0.92	)	$	(5.04	)	$	(2.84	)

Weighted average shares — basic and diluted				19,566			20,126			19,381			19,889


A California Corporation		I.R.S. Employer No. 91-1788300


		Liability at													Liability at
		December 31,					Restructuring		Noncash			Cash			September 30,
		2002		Adjustments			Charges		Charges			Payments			2003


		(In millions)
Workforce reduction		$	1.2	$	(0.6	)	$	5.5	$	(0.1	)	$	(5.9	)	$	0.1
Facility and operations consolidation and other charges			1.1		(0.3	)		0.5		(0.3	)		(0.5	)		0.5
Non-core product and service sales and divestitures			0.3		(0.3	)		0.3		—			(0.3	)		—

	Total	$	2.6	$	(1.2	)	$	6.3	$	(0.4	)	$	(6.7	)	$	0.6


Item 2.	*Management’s Discussion and Analysis of Financial Condition and Results of Operations*


	*Accretion on Redeemable Convertible Preferred Shares and Valuation of Liquidation Preference*



			Fiscal Year

													2007 and
			Total		2003		2004		2005		2006		Beyond


			(Unaudited)
			(In thousands)
Contractual Cash Obligations:
	Convertible subordinated notes, including interest(1)		$	42,772	$	1,103	$	2,206	$	39,463	$	—	$	—
	Line of credit facility(2)			4,900		—		4,900		—		—		—
	Operating lease obligations			34,210		1,409		5,217		4,858		4,103		18,623
	Capital lease obligations			2,063		1,705		358		—		—		—
	Other purchase obligations(3)			10,188		3,570		5,844		477		182		115

		Total Contractual Cash Obligations	$	94,133	$	7,787	$	18,525	$	44,798	$	4,285	$	18,738


	*We will need to raise additional capital and may need to initiate other operational strategies that will dilute existing shareholders.*


	*We have a history of losses, expect continuing losses and may never achieve profitability.*


	Due to our limited operating history, evolving business strategy and the nature of the messaging and directory infrastructure market, our future revenues are unpredictable and our quarterly operating results may fluctuate.


	*If we fail to improve our sales and marketing results, we may be unable to grow our business, which would negatively impact our operating results.*


	*The conversion of our preferred stock would result in a substantial number of additional shares of common stock outstanding, which could decrease the price of our common stock.*


	*The Company*


	*Liquidity*


	*Basis of Presentation*


	*Segment Information*


	*Our preferred stock carries a substantial liquidation preference, which could significantly impact the return to common equity holders upon an acquisition.*


	*We have experienced significant turnover of senior management and our executive management team has been together for a limited time, which could harm our business and operations.*


	*We depend on strategic relationships and the loss of any key strategic relationships could harm our business and negatively affect our revenues.*


	*A limited number of customers account for a high percentage of our revenues and if we lose a major customer or are unable to attract new customers, revenues could decline.*


	*If we are unable to successfully compete in our product market, our operating results could be harmed.*


	*We may not be able to respond to the rapid technological change of the messaging and identity management infrastructure industry.*


	*Our sales cycle is lengthy, and our results could be harmed by delays or cancellations in orders.*


	*Pending litigation could harm relationships with existing or potential strategic partners and customers, and divert management’s attention, either of which could harm our business.*


	*Failure to resolve pending securities claims and other material lawsuits could significantly harm our business.*


	*Although concluded without monetary penalties to the Company, lingering effects of the recent SEC investigation could harm our business.*


	*Our failure to carefully manage expenses and growth could cause our operating results to suffer.*


	*We may not be able to maintain our listing on the Nasdaq National Market and if we fail to do so, the price and liquidity of our common stock may decline.*


	Our stock price has demonstrated volatility and overall declines during recent quarters and continued volatility in the stock market may cause further fluctuations and/or decline in our stock price.


	*Limitations of our director and officer liability insurance may harm our business.*


	*We may experience difficulty in attracting and retaining key personnel, which may negatively affect our ability to develop new services or retain and attract customers.*


	*If we are not successful in implementing strategic plans for our operations, our business could be negatively impacted.*


	We may experience a decrease in market demand due to the slowed economy in the United States, which has been further stymied by the concerns of terrorism, war and social and political instability.


	*We may face continued technical, operational and strategic challenges preventing us from successfully integrating or divesting acquired businesses.*


	*We currently license many third-party technologies and may need to license further technologies and we face risks in doing so that could cause our operating results to suffer.*


	*Changes in the regulatory environment for the operation of our business or those of our customers could pose risks.*