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SECURITIES AND EXCHANGE COMMISSION

- ------------------------------------------------------

Washington, D.C. 20549

FORM 10-Q

     
(Mark One)
   
þ
  QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
 

For the quarterly period ended March 31, 2004
 
OR
 
o
  TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
 

For the transition period from          to

Commission File No. 0-2989

COMMERCE BANCSHARES, INC.

-------------------------------------------------

(Exact name of registrant as specified in its charter)
     
Missouri


(State of Incorporation)
  43-0889454


(IRS Employer Identification No.)
 
1000 Walnut,
Kansas City, MO


(Address of principal executive offices)
  64106


(Zip Code)
 
(816) 234-2000


(Registrant’s telephone number, including area code)
   

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.

Yes  X  No

Indicate by check mark whether the registrant is an accelerated filer (as defined in Rule 12b-2 of the Act).

Yes  X  No

As of May 3, 2004, the registrant had outstanding 67,237,082 shares of its $5 par value common stock, registrant’s only class of common stock.



Commerce Bancshares, Inc. and Subsidiaries

Form 10-Q


                 
Page
INDEX
   Financial Information        
     Item 1.    Financial Statements        
         Consolidated Balance Sheets as of March 31, 2004 and December 31, 2003     3  
         Consolidated Statements of Income for the Three Months Ended March 31, 2004 and 2003     4  
         Consolidated Statements of Stockholders’ Equity for the Three Months Ended March 31, 2004 and 2003     5  
         Consolidated Statements of Cash Flows for the Three Months Ended March 31, 2004 and 2003     6  
         Notes to Consolidated Financial Statements     7  
     Item 2.    Management’s Discussion and Analysis of Consolidated Financial Condition and Results of Operations     11  
     Item 3.    Quantitative and Qualitative Disclosures about Market Risk     23  
     Item 4.    Controls and Procedures     23  

   Other Information        
     Item 2.    Changes in Securities, Use of Proceeds and Issuer Purchases of Equity Securities     24  
     Item 6.    Exhibits and Reports on Form 8-K     24  
 Signatures     25  
 Index to Exhibits     26  
 Certification
 Certification
 Certification
 Certification

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PART I: FINANCIAL INFORMATION

Item 1. FINANCIAL STATEMENTS

Commerce Bancshares, Inc. and Subsidiaries

CONSOLIDATED BALANCE SHEETS

                     

March 31 December 31
2004 2003

(Unaudited)
(In thousands)
ASSETS
               
Loans, net of unearned income
  $ 8,149,141     $ 8,142,679  
Allowance for loan losses
    (133,092 )     (135,221 )

Net loans
    8,016,049       8,007,458  

Investment securities:
               
 
Available for sale
    5,307,223       4,956,668  
 
Trading
    29,027       9,356  
 
Non-marketable
    76,657       73,170  

Total investment securities
    5,412,907       5,039,194  

Federal funds sold and securities purchased under agreements to resell
    71,645       108,120  
Cash and due from banks
    409,924       567,123  
Land, buildings and equipment, net
    335,084       336,366  
Goodwill
    48,522       48,522  
Other intangible assets, net
    1,747       2,184  
Other assets
    189,339       178,197  

Total assets
  $ 14,485,217     $ 14,287,164  

 
LIABILITIES AND STOCKHOLDERS’ EQUITY
               
Deposits:
               
 
Non-interest bearing demand
  $ 1,697,680     $ 1,716,214  
 
Savings, interest checking and money market
    6,039,062       6,080,543  
 
Time open and C.D.’s of less than $100,000
    1,701,258       1,730,237  
 
Time open and C.D.’s of $100,000 and over
    814,635       679,214  

Total deposits
    10,252,635       10,206,208  

Federal funds purchased and securities sold under agreements to repurchase
    2,068,165       2,106,044  
Other borrowings
    499,465       403,853  
Other liabilities
    181,156       120,105  

Total liabilities
    13,001,421       12,836,210  

Stockholders’ equity:
               
 
Preferred stock, $1 par value
               
    Authorized and unissued 2,000,000 shares            
 
Common stock, $5 par value
               
    Authorized 100,000,000 shares; issued 68,636,548 shares     343,183       343,183  
 
Capital surplus
    356,732       359,300  
 
Retained earnings
    742,959       707,136  
 
Treasury stock of 1,244,102 shares in 2004 and 668,539 shares in 2003, at cost
    (59,198 )     (29,573 )
 
Other
    (3,118 )     (1,963 )
 
Accumulated other comprehensive income
    103,238       72,871  

Total stockholders’ equity
    1,483,796       1,450,954  

Total liabilities and stockholders’ equity
  $ 14,485,217     $ 14,287,164  

See accompanying notes to consolidated financial statements.

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Commerce Bancshares, Inc. and Subsidiaries

CONSOLIDATED STATEMENTS OF INCOME

                   

For the Three Months
Ended March 31

(In thousands, except per share data) 2004 2003

(Unaudited)
INTEREST INCOME
               
Interest and fees on loans
  $ 104,009     $ 110,972  
Interest on investment securities
    44,592       44,464  
Interest on federal funds sold and securities purchased under agreements to resell
    186       148  

Total interest income
    148,787       155,584  

INTEREST EXPENSE
               
Interest on deposits:
               
 
Savings, interest checking and money market
    6,172       8,081  
 
Time open and C.D.’s of less than $100,000
    9,899       13,857  
 
Time open and C.D.’s of $100,000 and over
    3,265       3,951  
Interest on federal funds purchased and securities sold under agreements to repurchase
    4,456       3,462  
Interest on other borrowings
    2,011       2,023  

Total interest expense
    25,803       31,374  

Net interest income
    122,984       124,210  
Provision for loan losses
    10,250       10,020  

Net interest income after provision for loan losses
    112,734       114,190  

NON-INTEREST INCOME
               
Trust fees
    16,164       14,524  
Deposit account charges and other fees
    26,814       22,576  
Bank card transaction fees
    16,308       14,466  
Trading account profits and commissions
    3,826       4,394  
Consumer brokerage services
    2,354       2,193  
Mortgage banking revenue
    488       1,031  
Net gains on securities transactions
    8,951       2,272  
Other
    11,064       13,150  

Total non-interest income
    85,969       74,606  

NON-INTEREST EXPENSE
               
Salaries and employee benefits
    68,016       68,593  
Net occupancy
    10,166       10,338  
Equipment
    5,858       5,878  
Supplies and communication
    7,944       8,538  
Data processing and software
    10,630       9,876  
Marketing
    3,704       3,106  
Intangible assets amortization
    436       450  
Other
    12,158       13,955  

Total non-interest expense
    118,912       120,734  

Income before income taxes
    79,791       68,062  
Less income taxes
    28,467       20,834  

Net income
  $ 51,324     $ 47,228  

Net income per share – basic
  $ .76     $ .67  
Net income per share – diluted
  $ .75     $ .66  

See accompanying notes to consolidated financial statements.

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Commerce Bancshares, Inc. and Subsidiaries

CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY

                                                                 

Accumulated
Number of Other
(Dollars in thousands, Shares Common Capital Retained Treasury Comprehensive
except per share data) Issued Stock Surplus Earnings Stock Other Income(Loss) Total

(Unaudited)
Balance January 1, 2004
    68,636,548     $ 343,183     $ 359,300     $ 707,136     $ (29,573 )   $ (1,963 )   $ 72,871     $ 1,450,954  

Net income
                            51,324                               51,324  
Change in unrealized gain (loss) on available for sale securities
                                                    30,367       30,367  
                                                             
 
Total comprehensive income
                                                            81,691  
                                                             
 
Purchase of treasury stock
                                    (41,421 )                     (41,421 )
Issuance of stock under purchase, option and benefit plans
                    (5,770 )             10,495                       4,725  
Net tax benefit related to stock option plans
                    625                                       625  
Stock based compensation
                    2,512                       211               2,723  
Issuance of stock under restricted stock award plan
                    65               1,301       (1,366 )              
Cash dividends paid ($.230 per share)
                            (15,501 )                             (15,501 )

Balance March 31, 2004
    68,636,548     $ 343,183     $ 356,732     $ 742,959     $ (59,198 )   $ (3,118 )   $ 103,238     $ 1,483,796  

 
Balance January 1, 2003
    67,238,437     $ 336,192     $ 290,041     $ 707,433     $ (5,507 )   $ (1,800 )   $ 96,093     $ 1,422,452  

Net income
                            47,228                               47,228  
Change in unrealized gain (loss) on available for sale securities
                                                    (5,744 )     (5,744 )
                                                             
 
Total comprehensive income
                                                            41,484  
                                                             
 
Shares issued in connection with the purchase of Vaughn Group, Inc.
    149,477       748       5,252                                       6,000  
Purchase of treasury stock
                                    (34,489 )                     (34,489 )
Issuance of stock under purchase, option and benefit plans
                    (2,643 )             3,700                       1,057  
Net tax benefit related to stock option plans
                    376                                       376  
Stock based compensation
                    2,253                       171               2,424  
Issuance of stock under restricted stock award plan
                    (34 )             768       (734 )              
Cash dividends paid ($.157 per share)
                            (10,992 )                             (10,992 )

Balance March 31, 2003
    67,387,914     $ 336,940     $ 295,245     $ 743,669     $ (35,528 )   $ (2,363 )   $ 90,349     $ 1,428,312  

See accompanying notes to consolidated financial statements.

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Commerce Bancshares, Inc. and Subsidiaries

CONSOLIDATED STATEMENTS OF CASH FLOWS

                   

For the Three Months
Ended March 31

(In thousands) 2004 2003

(Unaudited)
OPERATING ACTIVITIES:
               
Net income
  $ 51,324     $ 47,228  
Adjustments to reconcile net income to net cash provided by operating activities:
               
 
Provision for loan losses
    10,250       10,020  
 
Provision for depreciation and amortization
    10,213       10,110  
 
Amortization of investment security premiums, net
    9,458       8,339  
 
Net gains on securities transactions(A)
    (8,951 )     (2,272 )
 
Net increase in trading securities
    (7,938 )     (35,217 )
 
Stock based compensation
    2,723       2,424  
 
Decrease in interest receivable
    5,166       6,411  
 
Decrease in interest payable
    (302 )     (2,420 )
 
Increase in income taxes payable
    30,492       20,348  
 
Other changes, net
    (19,318 )     (17,524 )

Net cash provided by operating activities
    83,117       47,447  

INVESTING ACTIVITIES:
               
Net cash received in acquisition
          5,199  
Proceeds from sales of investment securities(A)
    152,118       68,327  
Proceeds from maturities/pay downs of investment securities(A)
    375,056       286,428  
Purchases of investment securities(A)
    (832,630 )     (297,874 )
Net (increase) decrease in federal funds sold and securities purchased under agreements to resell
    36,475       (30,560 )
Net increase in loans
    (16,288 )     (85,086 )
Purchases of land, buildings and equipment
    (8,597 )     (7,813 )
Sales of land, buildings and equipment
    311       692  

Net cash used in investing activities
    (293,555 )     (60,687 )

FINANCING ACTIVITIES:
               
Net increase (decrease) in non-interest bearing demand, savings, interest checking and money market deposits
    (58,784 )     228,764  
Net increase in time open and C.D.’s
    106,442       144,006  
Net decrease in federal funds purchased and securities sold under agreements to repurchase
    (37,879 )     (233,288 )
Additional long-term borrowings
    100,000       3,620  
Repayment of long-term borrowings
    (2,723 )     (5,263 )
Net decrease in short-term borrowings
    (1,620 )     (30,966 )
Purchases of treasury stock
    (41,421 )     (34,489 )
Issuance of stock under purchase, option and benefit plans
    4,725       1,057  
Cash dividends paid on common stock
    (15,501 )     (10,992 )

Net cash provided by financing activities
    53,239       62,449  

Increase (decrease) in cash and cash equivalents
    (157,199 )     49,209  
Cash and cash equivalents at beginning of year
    567,123       710,406  

Cash and cash equivalents at March 31
  $ 409,924     $ 759,615  

(A) Available for sale and non-marketable securities                
 

Net income tax payments
  $ 268     $ 320  
Interest paid on deposits and borrowings
  $ 26,105     $ 33,961  

See accompanying notes to consolidated financial statements.

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Commerce Bancshares, Inc. and Subsidiaries

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

March 31, 2004 (Unaudited)

1. Principles of Consolidation and Presentation

      The accompanying consolidated financial statements include the accounts of Commerce Bancshares, Inc. and all majority-owned subsidiaries (the Company). All significant intercompany accounts and transactions have been eliminated. Certain reclassifications were made to 2003 data to conform to current year presentation. Results of operations for the three month period ended March 31, 2004 are not necessarily indicative of results to be attained for any other period.

      The significant accounting policies followed in the preparation of the quarterly financial statements are disclosed in the 2003 Annual Report on Form 10-K.

2. Allowance for Loan Losses

      The following is a summary of the allowance for loan losses for the three months ended March 31, 2004 and 2003.

                   

(In thousands) 2004 2003

Balance, January 1
  $ 135,221     $ 130,618  

Additions:
               
 
Allowance for loan losses of acquired company
          500  
 
Provision for loan losses
    10,250       10,020  

Total additions
    10,250       10,520  

Deductions:
               
 
Loan losses
    16,476       13,291  
 
Less recoveries on loans
    4,097       4,315  

Net loan losses
    12,379       8,976  

Balance, March 31
  $ 133,092     $ 132,162  

 
3.  Investment Securities

      Investment securities, at fair value, consist of the following at March 31, 2004 and December 31, 2003.

                   

March 31 December 31
(In thousands) 2004 2003

Available for sale
               
 
U.S. government and federal agency obligations
  $ 1,975,484     $ 1,834,726  
 
State and municipal obligations
    73,651       74,593  
 
Mortgage-backed securities
    1,483,679       1,449,231  
 
Other asset-backed securities
    1,589,831       1,351,203  
 
Other debt securities
    23,693       63,587  
 
Equity securities
    160,885       183,328  
Trading
    29,027       9,356  
Non-marketable
    76,657       73,170  

Total investment securities
  $ 5,412,907     $ 5,039,194  

      Equity securities include short-term investments in money market mutual funds of $119,295,000 at March 31, 2004 and $142,659,000 at December 31, 2003.

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4. Intangible Assets

      The following table presents information about the Company’s intangible assets which have estimable useful lives.

                                   

March 31, 2004 December 31, 2003


Gross Gross
Carrying Accumulated Carrying Accumulated
(In thousands) Amount Amortization Amount Amortization

Amortized intangible assets:
                               
 
Core deposit premium
  $ 47,930     $ (46,239 )   $ 47,930     $ (45,812 )
 
Mortgage servicing rights
    553       (497 )     567       (501 )

Total
  $ 48,483     $ (46,736 )   $ 48,497     $ (46,313 )

      The Company does not have any intangible assets that are not currently being amortized. Aggregate amortization expense on intangible assets was $436,000 and $450,000, respectively, for the three month periods ended March 31, 2004 and 2003. Estimated annual amortization expense for the years 2004 through 2008 is as follows.

         

(In thousands)

2004
  $ 1,685  
2005
    453  
2006
    10  
2007
    10  
2008
    10  

 
5.  Guarantees

      The Company, as a provider of financial services, routinely issues financial guarantees in the form of financial and performance standby letters of credit. Standby letters of credit are contingent commitments issued by the Company generally to guarantee the payment or performance obligation of a customer to a third party. While these represent a potential outlay by the Company, a significant amount of the commitments may expire without being drawn upon. The Company has recourse against the customer for any amount it is required to pay to a third party under a standby letter of credit. The letters of credit are subject to the same credit policies, underwriting standards and approval process as loans made by the Company. Most of the standby letters of credit are secured and in the event of nonperformance by the customers, the Company has rights to the underlying collateral, which could include commercial real estate, physical plant and property, inventory, receivables, cash and marketable securities.

      At March 31, 2004, a liability in the amount of $4,868,000, representing the carrying value of the guarantee obligations associated with the standby letters of credit mentioned above, was recorded in accordance with Financial Accounting Standards Board Interpretation 45. This amount will be amortized into income over the life of the commitment. The contract amount of these letters of credit, which represents the maximum potential future payments guaranteed by the Company, was $311,583,000 at March 31, 2004.

      The Company guarantees payments to holders of certain trust preferred securities issued by a wholly owned grantor trust. The securities are due in 2030 and may be redeemed beginning in 2010. The maximum potential future payments guaranteed by the Company, which includes future interest and principal payments through maturity, was approximately $15,280,000 at March 31, 2004. At March 31, 2004, the Company had a recorded liability of $4,036,000 in principal and accrued interest to date, representing amounts owed to the security holders.

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6.  Pension

      The amount of net pension cost for the three months ended March 31, 2004 and 2003 is as follows:

                 

For the
Three Months
Ended March 31

(In thousands) 2004 2003

Service cost – benefits earned during the period
  $ 1,251     $ 980  
Interest cost on projected benefit obligation
    1,135       1,207  
Expected return on plan assets
    (1,592 )     (1,299 )
Amortization of prior service cost
    (25 )     (25 )
Amortization of unrecognized net loss
    316       511  

Net periodic pension cost
  $ 1,085     $ 1,374  

      The Company made a discretionary cash contribution of $6,000,000 to the pension plan in March 2004. The Company does not expect to contribute more than an additional $2,000,000 prior to the plan’s September 30 valuation date.

 
7.  Common Stock

      The shares used in the calculation of basic and diluted income per share are shown below.

                 

For the
Three Months
Ended March 31

(In thousands) 2004 2003

Weighted average common shares outstanding
    67,704       70,206  
Net effect of the assumed exercise of stock options – based on the treasury stock method using average market price for the respective periods
    1,074       746  

      68,778       70,952  

 
8.  Comprehensive Income (Loss)

      The Company’s only component of other comprehensive income (loss) during the periods presented below was the unrealized holding gains and losses on available for sale securities.

                 

For the
Three Months
Ended March 31

(In thousands) 2004 2003

Unrealized holding gains (losses)
  $ 57,221     $ (6,992 )
Reclassification adjustment for gains included in net income
    (8,242 )     (2,272 )

Net unrealized gains (losses) on securities
    48,979       (9,264 )
Income tax expense (benefit)
    18,612       (3,520 )

Other comprehensive income (loss)
  $ 30,367     $ (5,744 )

 
9.  Segments

      The Company segregates financial information for use in assessing its performance and allocating resources among three operating segments. The Consumer segment includes the retail branch network, consumer finance, bankcard, student loans and discount brokerage services. The Commercial segment provides corporate lending, leasing, and international services, as well as business, government deposit and cash management services. The Money Management segment provides traditional trust and estate tax planning services, and advisory and discretionary investment management services.

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      The following table presents selected financial information by segment and reconciliations of combined segment totals to consolidated totals. There were no material intersegment revenues among the three segments.

                                                 

Money Segment Other/ Consolidated
(In thousands) Consumer Commercial Management Totals Elimination Totals

Three Months Ended March 31, 2004:
                                               
Net interest income after provision for loan losses
  $ 32,025     $ 41,035     $ (1,705 )   $ 71,355     $ 41,379     $ 112,734  
Cost of funds allocation
    27,289       (3,474 )     3,510       27,325       (27,325 )      
Non-interest income
    36,041       18,481       20,770       75,292       10,677       85,969  

Total net revenue
    95,355       56,042       22,575       173,972       24,731       198,703  
Non-interest expense
    66,415       33,173       15,128       114,716       4,196       118,912  

Income before income taxes
  $ 28,940     $ 22,869     $ 7,447     $ 59,256     $ 20,535     $ 79,791  

Three Months Ended March 31, 2003:
                                               
Net interest income after provision for loan losses
  $ 27,262     $ 48,945     $ (1,450 )   $ 74,757     $ 39,433     $ 114,190  
Cost of funds allocation
    30,120       (7,843 )     3,345       25,622       (25,622 )      
Non-interest income
    34,691       15,197       19,929       69,817       4,789       74,606  

Total net revenue
    92,073       56,299       21,824       170,196       18,600       188,796  
Non-interest expense
    64,916       26,818       15,808       107,542       13,192       120,734  

Income before income taxes
  $ 27,157     $ 29,481     $ 6,016     $ 62,654     $ 5,408     $ 68,062  

      The information presented above was derived from the internal profitability reporting system used by management to monitor and manage the financial performance of the Company. This information is based on internal management accounting policies, which have been developed to reflect the underlying economics of the businesses. The policies address the methodologies applied in connection with funds transfer pricing. Funds transfer pricing was used in the determination of net interest income by assigning a standard cost (credit) for funds used (provided) by assets and liabilities based on their maturity, prepayment and/or repricing characteristics.

      The performance measurement of the operating segments is based on the management structure of the Company and is not necessarily comparable with similar information for any other financial institution. The information is also not necessarily indicative of the segments’ financial condition and results of operations if they were independent entities.

 
10.  Derivative Instruments

      The Company uses derivative instruments, on a limited basis, primarily to hedge the variability in interest payments or protect the value of certain assets and liabilities recorded in its balance sheet from changes in interest rates. The Company has interest rate swaps with a total notional amount of $27,454,000, of which two swaps with a notional amount of $13,045,000 are designated as fair value hedges of certain fixed rate loans. Through its International Department, the Company enters into foreign exchange contracts consisting mainly of contracts to purchase or deliver foreign currency transactions for customers at a specific future date. Also, mortgage loan commitments and forward sales contracts are derived from the Company’s mortgage banking operation in which fixed rate personal real estate loans are originated and sold to other institutions.

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      The Company’s usage of derivative instruments is detailed below.

                                                   

March 31, 2004 December 31, 2003


Positive Negative Positive Negative
Notional Fair Fair Notional Fair Fair
(In thousands) Amount Value Value Amount Value Value

Interest rate swaps
  $ 27,454     $ 358     $ (1,518 )   $ 28,910     $ 405     $ (1,487 )
Interest rate cap
    2,753                   4,319              
Foreign exchange contracts:
                                               
 
Forward contracts
    6,137       55       (41 )     8,254       490       (551 )
 
Options written/purchased
    2,500       8       (8 )     2,500       38       (38 )
Mortgage loan commitments
    15,326       82       (9 )     7,542       54       (1 )
Mortgage loan forward sale contracts
    15,326       49       (2 )     7,298       8       (4 )

Total
  $ 69,496     $ 552     $ (1,578 )   $ 58,823     $ 995     $ (2,081 )

      In March 2004, the Securities and Exchange Commission staff issued Staff Accounting Bulletin No. 105, “Application of Accounting Principles to Loan Commitments” (SAB 105). SAB 105 provides additional guidance in determining the fair market value of mortgage loan commitments. The new guidance prohibits the inclusion of the expected cash flows related to the associated servicing of the loan when determining the fair value of the loan commitment. This change in accounting tends to reduce the fair market value of the loan commitment and defers the income recognition resulting from the valuation of the commitment. SAB 105 is effective for loan commitments accounted for as derivatives and entered into on or after April 1, 2004, at which time the Company will begin excluding these expected cash flows in its determination of fair value. The Company does not believe that the effect of the change will be material to its financial statements.

 
Item 2.  MANAGEMENT’S DISCUSSION AND ANALYSIS OF CONSOLIDATED FINANCIAL CONDITION AND RESULTS OF OPERATIONS

      The following discussion and analysis should be read in conjunction with the consolidated financial statements and related notes and with the statistical information and financial data appearing in this report as well as the Company’s 2003 Annual Report on Form 10-K. Results of operations for the three month period ended March 31, 2004 are not necessarily indicative of results to be attained for any other period.

Forward Looking Information

      This report may contain “forward-looking statements” that are subject to risks and uncertainties and include information about possible or assumed future results of operations. Many possible events or factors could affect the future financial results and performance of the Company. This could cause results or performance to differ materially from those expressed in the forward-looking statements. Words such as “expects”, “anticipates”, “believes”, “estimates”, variations of such words and other similar expressions are intended to identify such forward-looking statements. These statements are not guarantees of future performance and involve certain risks, uncertainties and assumptions that are difficult to predict. Therefore, actual outcomes and results may differ materially from what is expressed or forecasted in, or implied by, such forward-looking statements. Readers should not rely solely on the forward-looking statements and should consider all uncertainties and risks discussed throughout this report. Forward-looking statements speak only as of the date they are made. The Company does not undertake to update forward-looking statements to reflect circumstances or events that occur after the date the forward-looking statements are made or to reflect the occurrence of unanticipated events. Such possible events or factors include: changes in economic conditions in the Company’s market area, changes in policies by regulatory agencies, governmental legislation and regulation, fluctuations in interest rates, changes in liquidity requirements, de-

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mand for loans in the Company’s market area, and competition with other entities that offer financial services.

Critical Accounting Policies

      The Company’s consolidated financial statements are prepared based on the application of certain accounting policies, some of which require numerous estimates and strategic or economic assumptions that may prove inaccurate or be subject to variations which may significantly affect the Company’s reported results and financial position for the period or in future periods. The use of estimates, assumptions, and judgments are necessary when financial assets and liabilities are required to be recorded at, or adjusted to reflect, fair value. Assets and liabilities carried at fair value inherently result in more financial statement volatility. Fair values and the information used to record valuation adjustments for certain assets and liabilities are based on either quoted market prices or are provided by other independent third-party sources, when available. When such information is not available, management estimates valuation adjustments primarily by using internal cash flow and other financial modeling techniques. Changes in underlying factors, assumptions, or estimates in any of these areas could have a material impact on the Company’s future financial condition and results of operations.

      The Company has identified several policies as being critical because they require management to make particularly difficult, subjective and/or complex judgments about matters that are inherently uncertain and because of the likelihood that materially different amounts would be reported under different conditions or using different assumptions. These policies relate to the allowance for loan losses, the valuation of certain non-marketable investments, pension accounting, and accounting for income taxes.

      The Company performs periodic and systematic detailed reviews of its loan portfolio to assess overall collectability. The level of the allowance for loan losses reflects the Company’s estimate of the losses inherent in the loan portfolio at any point in time. While these estimates are based on substantive methods for determining allowance requirements, nevertheless, actual outcomes may differ significantly from estimated results. Further discussion of the methodologies used in establishing the allowance is provided in the Provision and Allowance for Loan Losses section of this discussion.

      The Company, through its Small Business Investment subsidiaries, has numerous private equity and venture capital investments, which totaled $23.9 million at March 31, 2004. These private equity and venture capital securities are reported at estimated fair values in the absence of readily ascertainable fair values. The values assigned to these securities where no market quotations exist are based upon available information and management’s judgment. Although management believes its estimates of fair value reasonably reflect the fair value of these securities, key assumptions regarding the projected financial performance of these companies, the evaluation of the investee company’s management team, and other economic and market factors may affect the amounts that will ultimately be realized from these investments.

      Management is required to make various assumptions in valuing its pension assets and liabilities. These assumptions include the expected rate of return on plan assets, the discount rate, and the rate of increase in future compensation levels. Changes to these assumptions could impact earnings in future periods. The Company takes into account the plan asset mix, funding obligations, and expert opinions in determining the various rates used to estimate pension expense. The Company considers the Moody’s AA corporate bond yields and other market interest rates in setting the appropriate discount rate. In addition, the Company reviews expected inflationary and merit increases to compensation in determining the rate of increase in future compensation levels.

      The objectives of accounting for income taxes are to recognize the amount of taxes payable or refundable for the current year and deferred tax liabilities and assets for the future tax consequences of events that have been recognized in an entity’s financial statements or tax returns. Judgment is required in assessing the future tax consequences of events that have been recognized in the Company’s financial statements or tax returns. Fluctuations in the actual outcome of these future tax consequences, including

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the effects of IRS examinations and examinations by other state agencies, could materially impact the Company’s financial position and its results of operations.

Selected Financial Data

                   

Three Months Ended
March 31

2004 2003

Per Share Data
               
 
Net income – basic
  $ .76     $ .67  
 
Net income – diluted
    .75       .66  
 
Cash dividends
    .230       .157  
 
Book value
    22.04       20.49  
 
Market price
    47.71       34.81  
Selected Ratios
               
(Based on average balance sheets)
               
 
Loans to deposits
    79.87 %     80.52 %
 
Non-interest bearing deposits to total deposits
    12.10       10.06  
 
Equity to loans
    17.99       18.08  
 
Equity to deposits
    14.37       14.56  
 
Equity to total assets
    10.32       10.96  
 
Return on total assets
    1.45       1.46  
 
Return on total stockholders’ equity
    14.09       13.30  
(Based on end-of-period data)
               
 
Efficiency ratio*
    59.24       61.20  
 
Tier I capital ratio
    12.12       12.72  
 
Total capital ratio
    13.47       14.11  
 
Leverage ratio
    9.53       9.99  

The efficiency ratio is calculated as non-interest expense (excluding intangibles amortization) as a percent of net interest income and non-interest income (excluding gains/losses on securities transactions)

Results of Operations

Summary

                                 

Three Months Ended Increase
March 31 (decrease)


(Dollars in thousands) 2004 2003 Amount Percent

Net interest income
  $ 122,984     $ 124,210     $ (1,226 )     (1.0 )%
Provision for loan losses
    (10,250 )     (10,020 )     230       2.3  
Non-interest income
    85,969       74,606       11,363       15.2  
Non-interest expense
    (118,912 )     (120,734 )     (1,822 )     (1.5 )
Income taxes
    (28,467 )     (20,834 )     7,633       36.6  

Net income
  $ 51,324     $ 47,228     $ 4,096       8.7 %

      For the quarter ended March 31, 2004, net income amounted to $51.3 million, an increase of $4.1 million or 8.7% over the first quarter of the previous year. Return on assets was 1.45% and the return on equity totaled 14.1%. For the quarter, the efficiency ratio amounted to 59.2%. The increase in net income over the first quarter of last year was the result of a 15.2% increase in non-interest income, coupled with a decrease in non-interest expense of 1.5% compared to the same quarter last year. The provision for loan losses also grew by $230 thousand. Diluted earnings per share was $.75, an increase of 13.6% over $.66 per share in the first quarter of 2003.

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Net Interest Income

      The following table summarizes the changes in net interest income on a fully taxable equivalent basis, by major category of interest earning assets and interest bearing liabilities, identifying changes related to volumes and rates. Changes not solely due to volume or rate changes are allocated to rate.

Analysis of Changes in Net Interest Income

                             

Three Months Ended March 31, 2004 vs. 2003

Change due to

Average Average
(In thousands) Volume Rate Total

Interest income, fully taxable equivalent basis:
                       
Loans
  $ 3,824     $ (10,803 )   $ (6,979 )
Investment securities:
                       
 
U.S. government and federal agency securities
    4,109       (3,023 )     1,086  
 
State and municipal obligations
    (158 )     (32 )     (190 )
 
Mortgage and asset-backed securities
    6,208       (6,422 )     (214 )
 
Other securities
    (311 )     (268 )     (579 )

   
Total interest on investment securities
    9,848       (9,745 )     103  

Federal funds sold and securities purchased under agreements to resell
    72       (34 )     38  

Total interest income
    13,744       (20,582 )     (6,838 )

Interest expense:
                       
Deposits:
                       
 
Savings
    31       (86 )     (55 )
 
Interest checking and money market
    208       (2,062 )     (1,854 )
 
Time open & C.D.’s of less than $100,000
    (1,175 )     (2,783 )     (3,958 )
 
Time open & C.D.’s of $100,000 and over
    155       (841 )     (686 )

   
Total interest on deposits
    (781 )     (5,772 )     (6,553 )

Federal funds purchased and securities sold under agreements to repurchase
    1,673       (679 )     994  
Other borrowings
    402       (399 )     3  

Total interest expense
    1,294       (6,850 )     (5,556 )

Net interest income, fully taxable equivalent basis
  $ 12,450     $ (13,732 )   $ (1,282 )

      Net interest income for the first quarter of 2004 was $123.0 million, a 1.0% decrease from the first quarter of 2003. The decline in net interest income was mainly the result of lower interest earned on investment securities and lower rates earned on business and personal banking loans. The net interest rate margin was 3.78% for the first quarter of 2004, compared to 4.19% in the first quarter of 2003 and 3.95% in the fourth quarter of 2003.

      Total interest income decreased $6.8 million, or 4.4%, from the first quarter of 2003. The decrease was the result of a 51 basis point decline in rates earned on loans coupled with an 80 basis point decline on rates earned on investment securities, but was offset by higher average balances of loans and investment securities. Variable rate loans in the business, business real estate, and home equity line portfolios were mainly impacted. New purchases of investment securities at lower rates increased the average balance over the first quarter of 2003 by $854.2 million, increasing interest income but lowering securities yields. Lower rates on overnight investment balances also contributed to the decrease in interest income. The average tax equivalent yield on interest earning assets was 4.57% in the first quarter of 2004 compared to 5.24% in the first quarter of 2003.

      Total interest expense decreased $5.6 million, or 17.8%, compared to the first quarter of 2003 due mainly to declines in average rates paid on interest bearing deposits, with the largest effects shown in the Company’s Premium Money Market deposit accounts as well as certificates of deposit under $100,000. Interest expense was also reduced by lower average rates paid on advances from the Federal Home Loan

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Bank (FHLB) and short-term borrowings of federal funds purchased and repurchase agreements. The rate declines were partly offset by growth of $645.5 million in average borrowings of federal funds purchased and repurchase agreements. Average rates paid on all interest bearing liabilities decreased from 1.20% in the first quarter of 2003 to .91% in the first quarter of 2004.

      Summaries of average assets and liabilities and the corresponding average rates earned/paid appear on the last page of this discussion.

Non-Interest Income

                                 

Three Months Increase
Ended March 31 (decrease)

(Dollars in thousands) 2004 2003 Amount Percent

Trust fees
  $ 16,164     $ 14,524     $ 1,640       11.3 %
Deposit account charges and other fees
    26,814       22,576       4,238       18.8  
Bank card transaction fees
    16,308       14,466       1,842       12.7  
Trading accounts profits and commissions
    3,826       4,394       (568 )     (12.9 )
Consumer brokerage services
    2,354       2,193       161       7.3  
Mortgage banking revenue
    488       1,031       (543 )     (52.7 )
Net gains on securities transactions
    8,951       2,272       6,679       294.0  
Other
    11,064       13,150       (2,086 )     (15.9 )

Total non-interest income
  $ 85,969     $ 74,606     $ 11,363       15.2 %

Non-interest as a % of operating income*
    41.1 %     37.5 %                
Operating income per full-time equivalent employee
  $ 43.1     $ 39.7                  

Operating income is calculated as net interest income plus non-interest income.

     For the first quarter of 2004, total non-interest income amounted to $86.0 million compared with $74.6 million in the same quarter last year, or an increase of 15.2%. This increase resulted from higher net securities gains and growth in deposit account, bank card and trust fees, but was offset by lower bond trading income and mortgage banking revenue. Deposit account fees in the first quarter of 2004 grew by 18.8% over the same quarter last year as a result of a 39.3% increase in overdraft fees (mainly due to pricing increases) and a 2.3% increase in commercial cash management revenues. Bank card fees for the quarter increased 12.7% over the same period last year, primarily resulting from a 34.7% increase in merchant interchange fees (mainly due to higher sales volumes upon which fees are based) and a 14.2% increase in credit cardholder fees, offset by slightly lower debit card transaction fees. Trust fees for the quarter also increased 11.3% compared to the same period last year as the result of growth in new accounts and higher trust account valuations upon which fees are charged. Compared with the same period last year, trading account fee income decreased 12.9% due to lower demand by business and correspondent bank customers. Mortgage banking revenue declined $543 thousand due to lower loan originations during the quarter, which resulted in fewer mortgage loan sales to the secondary market. Other non-interest income for the quarter included a pre-tax gain of $2.3 million on the sale of $63.0 million of student loans, which was lower than the gain of $4.1 million recorded in the same quarter last year.

      During the current quarter, net securities gains amounted to $9.0 million compared with net securities gains of $2.3 million in the same period last year, and resulted mainly from sales of $115.3 million in inflation-indexed treasury securities and $26.2 million in mortgage-backed securities.

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Non-Interest Expense

                                 

Three Months Increase
Ended March 31 (decrease)

(Dollars in thousands) 2004 2003 Amount Percent

Salaries and employee benefits
  $ 68,016     $ 68,593     $ (577 )     (.8 )%
Net occupancy
    10,166       10,338       (172 )     (1.7 )
Equipment
    5,858       5,878       (20 )     (.3 )
Supplies and communication
    7,944       8,538       (594 )     (7.0 )
Data processing and software
    10,630       9,876       754       7.6  
Marketing
    3,704       3,106       598       19.3  
Intangible assets amortization
    436       450       (14 )     (3.1 )
Other
    12,158       13,955       (1,797 )     (12.9 )

Total non-interest expense
  $ 118,912     $ 120,734     $ (1,822 )     (1.5 )%

      Non-interest expense for the quarter amounted to $118.9 million, a decrease of $1.8 million, or 1.5%, compared with $120.7 million recorded in the first quarter of last year.

      Compared with the first quarter of last year, salaries and benefits expense decreased as a result of lower incentive payments, a reduction in temporary and contract labor and lower costs for the Company’s pension plan. Full-time equivalent employees totaled 4,847 and 5,013 at March 31, 2004 and 2003, respectively. Costs also declined for occupancy, equipment, and communication, while marketing and software costs both increased modestly. Occupancy expense decreased mainly due to lower rent and snow removal expense. Supplies and communication expense decreased 7.0% during the quarter mainly due to lower postage and courier expense and lower telephone and network expense. Data processing and software increased mainly due to higher costs for software maintenance contracts and software amortization costs. Other non-interest expense decreased $1.8 million, or 12.9%, from the same quarter last year primarily due to decreases in operating losses and charitable contributions.

Provision and Allowance for Loan Losses

                           

Three Months Ended

Dec. 31, 2003 Mar. 31, 2004 Mar. 31, 2003
(Dollars in thousands)

Provision for loan losses
  $ 11,002     $ 10,250     $ 10,020  

Net loan charge-offs (recoveries):
                       
 
Business
    (1,111 )     5,502       1,850  
 
Credit card
    5,389       4,934       4,709  
 
Personal banking
    2,468       1,972       2,391  
 
Real estate
    730       102       (392 )
 
Overdrafts
    1,006       (131 )     418  

Total net loan charge-offs
  $ 8,482     $ 12,379     $ 8,976  

Annualized total net charge-offs as a percentage of average loans
    .42 %     .61 %     .46 %

      The Company has an established process to determine the amount of the allowance for loan losses, which assesses the risks and losses inherent in its portfolio. The Company combines estimates of the reserves needed for loans evaluated on an individual basis for impairment with estimates of the reserves needed for pools of loans with similar risk characteristics. This process to determine reserves uses such tools as the Company’s “watch loan list” and actual loss experience to identify both individual loans and pools of loans and the amount of reserves that are needed. Additionally, management determines the amount of reserves necessary to offset credit risk issues associated with loan concentrations, economic

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uncertainties, industry concerns, adverse market changes in estimated or appraised collateral values, and other subjective factors.

      In using this process and the information available, management must use various assumptions and considerable judgment to determine the overall level of the allowance for loan losses. Because of these subjective factors, actual outcomes of inherent losses can differ from original estimates. The process of determining adequate levels of the allowance for loan losses is subject to regular review by the Company’s internal loan review team and outside regulators.

      Net loan charge-offs were $12.4 million in the first three months of 2004, a $3.4 million increase over the same period in the prior year. Total net charge-offs for the first three months of 2004 were .61% of total average loans, compared to .42% in the fourth quarter of 2003, and .46% for the first quarter in 2003. The increase in net loan charge-offs compared to first quarter 2003 resulted principally from the charge-off of $6.0 million on a single business loan and from higher net charge-offs on business real estate loans and credit card loans, partially offset by lower net charge-offs on personal banking loans. Compared to the fourth quarter of 2003, net charge-offs were up this quarter due to the business loan charge-off mentioned above.

      The loan charge-off of $6.0 million resulted from the borrower filing bankruptcy during the current quarter. The remaining portion of this loan totaled $5.3 million and was placed on non-accrual status this quarter.

      For the first quarter of 2004, net charge-offs on average credit card loans amounted to 3.60% compared with 3.97% in the fourth quarter of 2003 and 3.69% in the first quarter of 2003. Personal banking loan net charge-offs amounted to .42% of average personal banking loans this quarter compared to .53% in the fourth quarter of 2003 and .56% in the first quarter of 2003.

      The provision for loan losses was $10.3 million in the first three months of 2004, compared to $10.0 million in the same period in 2003, and $11.0 million in the fourth quarter of 2003. The allowance for loan losses at March 31, 2004 was $133.1 million, or 1.63% of average loans during the quarter, and represented 400% of total non-performing loans. The Company considers the allowance for loan losses adequate to cover losses inherent in the loan portfolio at March 31, 2004.

Risk Elements of Loan Portfolio

      The following table presents non-performing assets and loans which are past due 90 days and still accruing interest. Non-performing assets include non-accruing loans and foreclosed real estate. Loans are placed on non-accrual status when management does not expect to collect payments consistent with acceptable and agreed upon terms of repayment. Loans that are 90 days past due as to principal and/or interest payments are generally placed on non-accrual, unless they are both well-secured and in the process of collection, or they are 1-4 family first mortgage loans or consumer loans that are exempt under regulatory rules from being classified as non-accrual.

                 

March 31 December 31
(Dollars in thousands) 2004 2003

Non-accrual loans
  $ 33,292     $ 32,523  
Foreclosed real estate
    2,593       1,162  

Total non-performing assets
  $ 35,885     $ 33,685  

Non-performing assets to total loans
    .44 %     .41 %
Non-performing assets to total assets
    .25 %     .24 %

Loans past due 90 days and still accruing interest
  $ 14,772     $ 20,901  

      Non-accrual loans at March 31, 2004 totaled $33.3 million, an increase of $769 thousand over amounts recorded at December 31, 2003. This increase includes the $5.3 million business loan mentioned above, partly offset by other declines in non-accrual loans. Lease-related loans comprise 27.1% of the March 31,

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2004 non-accrual loan total, with the remainder primarily relating to business or business real estate loans. Total loans past due 90 days or more and still accruing interest amounted to $14.8 million as of March 31, 2004, and have decreased $6.1 million since December 31, 2003. The decline in past due loans occurred mainly due to a decrease of $5.4 million in the personal real estate loan category.

Income Taxes

      The effective tax rate for the Company was 35.7% for the first quarter of 2004, compared with 29.3% in the fourth quarter of 2003 and 30.6% in the first quarter of 2003. As reported in the 2003 Annual Report on Form 10-K, the lower effective tax rates in the previous quarters resulted from the recognition of tax benefits recorded from various corporate reorganization initiatives. Additional tax benefits related to these initiatives will not be recognized in income until certain conditions are satisfied. It is projected that such conditions may be resolved as early as the third quarter of 2004 relating to approximately $18.9 million of the remaining benefits.

Financial Condition

Balance Sheet

      Total assets of the Company were $14.5 billion at March 31, 2004 compared to $14.3 billion at December 31, 2003. Earning assets at March 31, 2004 were $13.6 billion, consisting of 60% loans and 40% investments.

      During the first quarter of 2004, average loans increased $128.9 million or 1.6% compared with the previous quarter, and were up $181.0 million or 2.3% compared to the same period last year. Compared to the fourth quarter of 2003, average business, construction, business real estate, personal banking and credit card loans grew by $48.5 million, $15.9 million, $11.0 million, $38.1 million and $13.6 million, respectively. As a result of lower levels of mortgage loan originations during the quarter, personal real estate loans declined by $5.0 million. Moderate growth in the economy during the current quarter helped increase loan demand for business and construction loans which grew a combined total of over $64 million. Business real estate loans continued to show modest growth, aided by the low interest rate environment. The increase in personal banking loans was the result of continued growth in home equity loans and growth in seasonal student loan activity.

      Available for sale investment securities, excluding fair value adjustments, increased on average $163.3 million, or 3.5%, this quarter compared with the previous quarter; however, since December 31, 2003, the portfolio has increased $350.6 million. During the current quarter, principal prepayments received on mortgage and asset-backed securities continued to slow to $195.2 million, down from $256.3 million in the previous quarter, reflecting lower mortgage refinancing activities affecting the industry. This reduction, combined with scheduled maturities of $163.8 million and investment securities sales of $141.5 million, lowered the portfolio by $500.5 million. New purchases of investment securities during the current quarter totaled $827.9 million, and consisted mainly of U.S. government and agency ($346.9 million), mortgage-backed ($164.1 million) and asset-backed securities ($307.5 million). The sale of investment securities in the current quarter was mainly the result of the Company’s review of its portfolio and adjustment for such things as concentration, duration, interest rate risk, potential gains and other factors.

      Total average deposits grew by $100.2 million, or 1.0% (4% annualized growth), during the first quarter of 2004 compared to the fourth quarter of last year, and were up 3.1% compared to the same period last year. The increase over the fourth quarter of last year was the result of growth in certificates of deposit of $100,000 and over ($110.9 million), non-interest bearing demand deposits ($50.0 million), and interest checking ($46.9 million). This growth was offset by declines in money market deposits ($71.5 million) and certificates of deposit of less than $100,000 ($40.4 million).

      During the first quarter of 2004, average borrowings increased $163.8 million over the previous quarter, primarily due to growth in federal funds purchased of $271.6 million, offset by a decrease in repurchase agreements of $137.4 million.

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Liquidity and Capital Resources

     Liquidity Management

      The Company’s most liquid assets are comprised of available for sale marketable investment securities, federal funds sold, and securities purchased under agreements to resell (resale agreements). Federal funds sold and resale agreements totaled $71.6 million at March 31, 2004. These investments normally have overnight maturities and are used for general daily liquidity purposes. The fair value of the available for sale investment portfolio was $5.3 billion at March 31, 2004. The portfolio includes maturities of over $920 million which come due during the next 12 months, which offer substantial resources to meet either new loan demand or reductions in the Company’s deposit funding base. The Company pledges portions of its investment securities portfolio to secure public fund deposits, securities sold under agreements to repurchase, and borrowing capacity at the Federal Reserve. Total investment securities pledged for these purposes comprised 37% of the total investment portfolio at March 31, 2004.

      Liquidity is also available from the Company’s large base of core customer deposits, defined as demand, interest checking, savings, and money market deposit accounts. At March 31, 2004, such deposits totaled $7.7 billion and represented over 75% of the Company’s total deposits. These core deposits are normally less volatile and are often tied to other products of the Company through long lasting relationships. Time open and certificates of deposit of $100,000 and over totaled $814.6 million at March 31, 2004. These accounts are normally considered more volatile and higher costing, but comprise just 7.9% of total deposits at March 31, 2004.

      Another important component of liquidity is the level of borrowings from third party sources, and the availability of future credit. The Company’s outside borrowings are comprised of federal funds purchased, securities sold under agreements to repurchase, and longer-term debt.

      Federal funds purchased and securities sold under agreements to repurchase are generally borrowed overnight, and amounted to $2.1 billion at March 31, 2004. Federal funds purchased are obtained mainly from upstream correspondent banks with whom the Company maintains approved lines of credit, while securities sold under agreements to repurchase are comprised of non-insured customer funds secured by a portion of the Company’s investment portfolio.

      The Company’s long-term debt is relatively small compared to the Company’s overall liability position. It is comprised mainly of borrowings from the FHLB, which totaled $467.0 million at March 31, 2004. These borrowings were a combination of fixed and floating rates with maturities of generally less than four years. Other outstanding long-term borrowings relate to the Company’s leasing and venture capital operations and amounted to $27.1 million at March 31, 2004.

      In addition to those mentioned above, several other sources of liquidity are available. The Company believes that its sound debt ratings from Standard & Poor’s and Moody’s would enable its commercial paper to be readily marketable should the need arise. No commercial paper has been issued or outstanding during the past five years. In addition, the Company has temporary borrowing capacity at the Federal Reserve discount window, for which it has pledged $290.7 million in loans and $138.8 million in investment securities. Also, because of its lack of significant long-term debt, the Company believes that it could generate additional liquidity through its Capital Markets Group from sources such as large, jumbo certificates of deposit. Future financing could also include the issuance of common or preferred stock.

      The following discussion is based on cash flow amounts which exclude changes resulting from bank acquisitions and branch dispositions. The Company’s cash and cash equivalents (defined as “Cash and due from banks” on the accompanying balance sheets) were $409.9 million at March 31, 2004, a decrease of $157.2 million compared to December 31, 2003. The cash flow provided by operating activities is considered a very stable source of funds and consists mainly of net income adjusted for certain non-cash items. Operating activities provided cash flow of $83.1 million during the current quarter. Investing activities, consisting mainly of purchases and maturities of available for sale securities, changes in levels of overnight investments in federal funds sold and resale agreements, and changes in the level of the loan portfolio, used total cash of $293.6 million. Most of the cash outflow was due to $832.6 million in purchases of

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investment securities, partly offset by $527.2 million in sales and maturities. Financing activities provided cash of $53.2 million, resulting from a $47.7 million increase in deposits and $100.0 million in additional FHLB advances. These cash inflows were partly offset by a $37.9 million decline in overnight borrowings, $41.4 million required by the Company’s treasury stock repurchase program, and cash dividend payments of $15.5 million. Future short-term liquidity needs arising from daily operations are not expected to vary significantly, and the Company believes it will be able to meet these cash flow needs.
 
Capital Management

      The Company maintains strong regulatory capital ratios, including those of its principal banking subsidiaries, which exceed the well-capitalized guidelines under federal banking regulations. Information about the Company’s risk-based capital at the end of the last two fiscal quarters is shown below:

                         

Minimum Ratios
for
March 31, December 31, Well-Capitalized
(Dollars in thousands) 2004 2003 Banks

Risk-adjusted assets
  $ 11,010,312     $ 10,813,111          
Tier I capital
    1,334,295       1,331,439          
Total capital
    1,482,798       1,481,600          
Tier I capital ratio
    12.12 %     12.31 %     6.00 %
Total capital ratio
    13.47 %     13.70 %     10.00 %
Leverage ratio
    9.53 %     9.71 %     5.00 %

      Commerce maintains a treasury stock buyback program; and in January 2004 was authorized by the Board of Directors to repurchase up to 3 million shares of its common stock. The Company has routinely used these shares to fund the Company’s annual 5% stock dividend and various employee benefit programs. During the quarter ended March 31, 2004 the Company purchased approximately 840 thousand shares of treasury stock at an average cost of $49.27 per share.

      The Company’s common stock dividend policy reflects its earnings outlook, desired payout ratios, the need to maintain adequate capital levels, and alternative investment options. The Company increased its cash dividend by 7% in the first quarter of 2004 compared to the fourth quarter of 2003, making 2004 the 36th consecutive year of per share dividend increases.

 
Commitments and Off-Balance Sheet Arrangements

      Various commitments and contingent liabilities arise in the normal course of business which are not required to be recorded on the balance sheet. The most significant of these are loan commitments, which at March 31, 2004 totaled $6.0 billion (including approximately $3.0 billion in unused approved credit card lines). In addition, the Company enters into standby and commercial letters of credit. These contracts amounted to $311.6 million and $31.6 million, respectively, at March 31, 2004. Since many commitments expire unused or only partially used, these totals do not necessarily reflect future cash requirements. The carrying value of the guarantee obligations associated with the standby letters of credit, which has been recorded as a liability on the balance sheet, amounted to $4.9 million at March 31, 2004. Management does not anticipate any material losses arising from commitments and contingent liabilities and believes there are no material commitments to extend credit that represent risks of an unusual nature.

      In March 2004, the Company contributed $6.0 million to its pension plan. This contribution represented the latest discretionary contribution from the Company over the last several years in order to mitigate the effect of declining returns and valuation on the pension fund assets along with growing pension obligations. The contribution had no significant effect on the Company’s overall liquidity. The minimum required contribution for 2004 is expected to be zero. The Company does not expect to contribute more than an additional $2.0 million prior to the pension fund’s annual measurement date of September 30.

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      The Company has additional funding commitments arising from investments in several private equity concerns, classified as non-marketable investment securities, and low-income housing partnerships. These unfunded commitments are not significant to the Company’s liquidity position.

Impact of Recently Issued Accounting Standards

      The Financial Accounting Standards Board (FASB) issued Interpretation No. 46R (FIN 46R), “Consolidation of Variable Interest Entities”, in December 2003. FIN 46R clarified the requirements that investments in variable interest entities (VIE) be consolidated by the entity that has a variable interest that will absorb a majority of the VIE’s expected losses if they occur, receive a majority of the VIE’s expected returns, or both. Public companies were required to apply the unmodified provisions of the Interpretation to “special-purpose entities” by the end of the first reporting period ending after December 15, 2003. Public companies, other than small business issuers, were required to apply the revised Interpretation by the end of the first reporting period beginning after December 15, 2003 to all entities that were not special-purpose entities.

      As mentioned in the 2003 Annual Report on Form 10-K, the Company has several Small Business Investment Company (SBIC) related private equity investments and other investments in low-income housing partnerships which are being evaluated under several provisions of FIN 46R. In addition to the above, the FASB has elected to reconsider provisions of FIN 46R concerning SBIC related private equity investments and does not currently require these types of investments to be consolidated. If consolidation is ultimately required for any of these investments, the Company’s assets, liabilities, revenues and expenses would be adjusted to reflect the consolidation of these investments; however, it is not expected that net income would be significantly affected. The Company does not have any other significant investments in unconsolidated entities meeting the requirements of FIN 46R.

      In March 2004, the Securities and Exchange Commission staff issued Staff Accounting Bulletin No. 105, “Application of Accounting Principles to Loan Commitments” (SAB 105). SAB 105 provides recognition guidance for entities that issue loan commitments that are required to be accounted for as derivative instruments, as is discussed further in Note 10 to the consolidated financial statements. The Company will adopt SAB 105 effective April 1, 2004 and does not expect that the adoption will have a material impact on its financial statements.

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AVERAGE BALANCE SHEETS – AVERAGE RATES AND YIELDS

Three Months Ended March 31, 2004 and 2003
                                                   

First Quarter 2004 First Quarter 2003


Interest Avg. Rates Interest Avg. Rates
Average Income/ Earned/ Average Income/ Earned/
(Dollars in thousands) Balance Expense Paid Balance Expense Paid

ASSETS:
                                               
Loans:
                                               
 
Business(A)
  $ 2,045,287     $ 20,320       4.00 %   $ 2,261,093     $ 23,927       4.29    %
 
Real estate – construction
    426,182       4,236       4.00       403,090       4,484       4.51  
 
Real estate – business
    1,881,209       22,750       4.86       1,771,035       23,563       5.40  
 
Real estate – personal
    1,331,014       17,368       5.25       1,275,086       19,279       6.13  
 
Personal banking
    1,891,071       25,114       5.34       1,722,157       25,942       6.11  
 
Credit card
    551,957       14,422       10.51       518,026       13,994       10.96  
 
Overdrafts
    17,477                   12,716              

Total loans
    8,144,197       104,210       5.15       7,963,203       111,189       5.66  

Investment securities:
                                               
 
U.S. government & federal agency
    1,775,670       15,585       3.53       1,385,895       14,499       4.24  
 
State & municipal obligations(A)
    71,833       884       4.95       84,080       1,074       5.18  
 
Mortgage and asset-backed securities
    2,845,192       26,810       3.79       2,317,289       27,024       4.73  
 
Trading securities
    8,433       77       3.67       28,714       255       3.60  
 
Other marketable securities(A)
    164,431       786       1.92       199,857       1,070       2.17  
 
Non-marketable securities
    74,651       852       4.59       70,201       969       5.60  

Total investment securities
    4,940,210       44,994       3.66       4,086,036       44,891       4.46  

Federal funds sold and securities purchased under agreements to resell
    60,398       186       1.24       42,214       148       1.42  

Total interest earning assets
    13,144,805       149,390       4.57       12,091,453       156,228       5.24  

Less allowance for loan losses
    (133,105 )                     (131,553 )                
Unrealized gain on investment securities
    130,786                       165,260                  
Cash and due from banks
    529,522                       505,570                  
Land, buildings and equipment, net
    336,881                       338,514                  
Other assets
    184,711                       166,397                  

Total assets
  $ 14,193,600                     $ 13,135,641                  

LIABILITIES AND EQUITY:
                                               
Interest bearing deposits:
                                               
 
Savings
  $ 392,690       304       .31     $ 362,014       359       .40  
 
Interest checking and money market
    6,110,565       5,868       .39       5,878,622       7,722       .53  
 
Time open & C.D.’s of less than $100,000
    1,715,038       9,899       2.32       1,920,874       13,857       2.93  
 
Time open & C.D.’s of $100,000 and over
    745,101       3,265       1.76       733,958       3,951       2.18  

Total interest bearing deposits
    8,963,394       19,336       .87       8,895,468       25,889       1.18  

Borrowings:
                                               
 
Federal funds purchased and securities sold under agreements to repurchase
    1,947,207       4,456       .92       1,301,735       3,462       1.08  
 
Other borrowings(B)
    441,019       2,026       1.85       365,318       2,023       2.25  

Total borrowings
    2,388,226       6,482       1.09       1,667,053       5,485       1.33  

Total interest bearing liabilities
    11,351,620       25,818       .91 %     10,562,521       31,374       1.20    %

Non-interest bearing demand deposits
    1,233,919                       994,824                  
Other liabilities
    143,146                       138,559                  
Stockholders’ equity
    1,464,915                       1,439,737                  

Total liabilities and equity
  $ 14,193,600                     $ 13,135,641                  

Net interest margin (T/ E)
          $ 123,572                     $ 124,854          

Net yield on interest earning assets
                    3.78 %                     4.19    %

(A) Stated on a tax equivalent basis using a federal income tax rate of 35%.
(B) Interest expense capitalized on construction projects is not deducted from the interest expense shown above.

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Item 3.  QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

      Interest rate risk management focuses on maintaining consistent growth in net interest income within Board-approved policy limits. The Company primarily uses earnings simulation models to analyze net interest sensitivity to movement in interest rates. The table below shows the effect that gradual rising and/or falling interest rates over a twelve month period would have on the Company’s net interest income, given a static balance sheet.

                                 
March 31, 2004 December 31, 2003

$ Change in $ Change in $ Change in % Change in
Net Interest Net Interest Net Interest Net Interest
(Dollars in millions) Income Income Income Income

200 basis points rising
  $ (9.6 )     (1.96 )%   $ (6.9 )     (1.40 )%
100 basis points rising
    (3.3 )     (.67 )     (2.0 )     (.40 )
100 basis points falling
    (.6 )     (.13 )     (1.9 )     (.38 )

      The table shown above reflects somewhat greater exposure of the Company’s net interest income to rising rates during the first quarter of 2004. Under a 200 basis point rising rate scenario, net interest income is expected to decline $9.6 million or 1.96%, while under a 100 basis point increase, net interest income is expected to decline by $3.3 million or .67%. The Company’s exposure to declining rates was reduced somewhat during the quarter such that a 100 basis point decline in rates would negatively impact net interest income by a small amount.

      During the quarter, the Company’s average investment securities portfolio increased by $159.5 million with most of the increase the result of the acquiring fixed rate agency and asset-backed securities. Also during the quarter, the Company sold $115.3 million of inflation-indexed treasury securities. The sale of these bonds, which had a variable inflation component, combined with the acquisition of additional fixed rate securities, made the overall mix of the investment portfolio more fixed rate in nature. Average loans also increased by $128.9 million, mainly in the areas of business and personal banking loans. The overall increase in loans did not materially impact the interest rate risk position of the Company, as the growth included elements of both fixed and variably priced loans. At the same time, partly in response to loan growth and partly to help fund the added investment securities, the Company increased average federal funds purchased, whose rates fluctuate daily, by $271.6 million, and added $100.0 million in variable rate borrowings from the FHLB.

      As a result of these changes during the quarter, under the rising rate interest scenarios described above, the higher level of variably based borrowings tends to increase interest expense in conjunction with the anticipated rise in short-term rates, while the larger investment portfolio with greater fixed rate characteristics will re-price only with principal maturities. These two factors were mainly responsible for the Company’s overall increased risk to rising interest rates.

      The Company performs monthly simulations modeling interest rate risk in accordance with changes to its balance sheet composition. For further discussion of the Company’s market risk, see the Interest Rate Sensitivity section of Management’s Discussion and Analysis of Consolidated Financial Condition and Results of Operations included in the Company’s 2003 Annual Report on Form 10-K.

Item 4.  CONTROLS AND PROCEDURES

      An evaluation was performed under the supervision and with the participation of the Company’s management, including the Company’s Chief Executive Officer and Chief Financial Officer, of the effectiveness of the design and operation of the Company’s disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) as of March 31, 2004. Based upon that evaluation, the Chief Executive Officer and Chief Financial Officer concluded that the Company’s disclosure controls and procedures were effective. There were not any significant changes in the Company’s internal control over financial reporting that occurred during the last fiscal quarter that have materially affected, or are reasonably likely to materially affect, the Company’s internal control over financial reporting.

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PART II: OTHER INFORMATION

Item 2.  CHANGES IN SECURITIES, USE OF PROCEEDS AND ISSUER PURCHASES OF EQUITY SECURITIES

      The following table sets forth information about the Company’s purchases of its $5 par value common stock, its only class of stock registered pursuant to Section 12 of the Exchange Act.

                                 
Total Total Number of
Number Average Shares Purchased Maximum Number that
of Shares Price Paid as part of Publicly May Yet Be Purchased
Period Purchased per Share Announced Program Under the Program

January 1 – 31, 2004
    55,515     $ 47.39       55,515       3,000,000  
February 1 – 29, 2004
    697,718     $ 49.49       697,718       2,302,282  
March 1 – 31, 2004
    87,500     $ 48.73       87,500       2,214,782  

Total
    840,733     $ 49.27       840,733       2,214,782  

      On January 30, 2004, the Company announced that its Board of Directors had approved the additional purchase of up to 1,825,129 shares of Company common stock. This, coupled with the shares available under the prior authorization, provided the Company with authority to purchase 3,000,000 shares.

Item 6. EXHIBITS AND REPORTS ON FORM 8-K

      (a) Exhibits:

      See Index to Exhibits

      (b) Reports on Form 8-K:

      On January 14, 2004, the Registrant furnished its announcement of fourth quarter earnings for 2003. On February 13, 2004, the Registrant furnished an announcement of the purchase of 400,000 shares of its common stock from family limited partnerships that are associated with several former and current executive officers.

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SIGNATURES

       Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

  COMMERCE BANCSHARES, INC.

  By  /s/ J. DANIEL STINNETT
 
  J. Daniel Stinnett
  Vice President & Secretary

Date: May 7, 2004

  By  /s/ JEFFERY D. ABERDEEN
 
  Jeffery D. Aberdeen
  Controller
  (Chief Accounting Officer)

Date: May 7, 2004

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INDEX TO EXHIBITS

       31.1 – Certification of CEO pursuant to Section 302 of the Sarbanes-Oxley Act of 2002

      31.2 – Certification of CFO pursuant to Section 302 of the Sarbanes-Oxley Act of 2002

      32.1 – Certification of CEO pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002

      32.2 – Certification of CFO pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002

26