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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549


FORM 10-Q

     
[X]   QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
    For the quarterly period ended September 30, 2003

OR

     
[  ]   TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
    For the transition period from                     to                         

Commission File Number 0-20774

ACE CASH EXPRESS, INC.

(Exact name of registrant as specified in its charter)
     
Texas
(State or other jurisdiction of incorporation or organization)
  75-2142963
(I.R.S. Employer Identification No.)

1231 Greenway Drive, Suite 600
Irving, Texas 75038

(Address of principal executive offices)

(972) 550-5000
(Registrant’s telephone number, including area code)

None
(Former name, former address and former fiscal year, if changed since last report)

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.

Yes [X] No [  ]

Indicate the number of shares outstanding of each of the issuer’s classes of common stock, as of the latest practicable date.

         
Class   Outstanding as of November 11, 2003

 
Common Stock
    10,407,286  

 


TABLE OF CONTENTS

PART I. FINANCIAL INFORMATION
ITEM 1. INTERIM CONSOLIDATED FINANCIAL STATEMENTS
CONSOLIDATED BALANCE SHEETS
INTERIM UNAUDITED CONSOLIDATED STATEMENTS OF EARNINGS
INTERIM UNAUDITED CONSOLIDATED STATEMENTS OF CASH FLOWS
NOTES TO INTERIM UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS
ITEM 2. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS
ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK
ITEM 4. CONTROLS AND PROCEDURES
PART II. OTHER INFORMATION
ITEM 1. LEGAL PROCEEDINGS
ITEM 2. CHANGES IN SECURITIES
ITEM 3. DEFAULTS UPON SENIOR SECURITIES
ITEM 4. SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS
ITEM 5. OTHER INFORMATION
ITEM 6. EXHIBITS AND REPORTS ON FORM 8-K
SIGNATURES
INDEX TO EXHIBITS
EX-10.1 First Amendment to Credit Agreement
EX-10.2 Second Amendment to Credit Agreement
EX-10.3 Restricted Stock Agreement
EX-10.4 Restricted Stock Agreement
EX-31 Certifications of CEO and CFO
EX-32 Certifications of CEO and CFO


Table of Contents

ACE CASH EXPRESS, INC.

                   
              Page No.
PART I.  
FINANCIAL INFORMATION
       
Item 1.  
Interim Consolidated Financial Statements:
       
       
Consolidated Balance Sheets as of September 30, 2003 (unaudited) and June 30, 2003
    3  
       
Interim Unaudited Consolidated Statements of Earnings for the Three Months Ended September 30, 2003 and 2002
    4  
       
Interim Unaudited Consolidated Statements of Cash Flows for the Three Months Ended September 30, 2003 and 2002
    5  
       
Notes to Interim Unaudited Consolidated Financial Statements
    6  
Item 2.  
Management’s Discussion and Analysis of Financial Condition and Results of Operations
    15  
Item 3.  
Quantitative and Qualitative Disclosures About Market Risk
    28  
Item 4.  
Controls and Procedures
    28  
PART II.  
OTHER INFORMATION
       
Item 1.  
Legal Proceedings
    28  
Item 2.  
Changes in Securities
    29  
Item 3.  
Defaults Upon Senior Securities
    29  
Item 4.  
Submission of Matters to a Vote of Security Holders
    29  
Item 5.  
Other Information
    29  
Item 6.  
Exhibits and Reports on Form 8-K
    30  
SIGNATURES    
 
    31  
INDEX TO EXHIBITS    
 
    32  

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PART I. FINANCIAL INFORMATION

ITEM 1. INTERIM CONSOLIDATED FINANCIAL STATEMENTS

ACE CASH EXPRESS, INC. AND SUBSIDIARIES
CONSOLIDATED BALANCE SHEETS

(in thousands, except share and per share amounts)

                       
          September 30,   June 30,
          2003   2003
         
 
          (unaudited)        
ASSETS
               
Current Assets
               
     
Cash and cash equivalents
  $ 93,226     $ 108,110  
     
Accounts receivable, net
    5,628       9,429  
     
Loans receivable, net
    14,203       13,000  
     
Prepaid expenses, inventories, and other current assets
    10,788       10,742  
     
 
   
     
 
Total Current Assets
    123,845       141,281  
 
   
     
 
Noncurrent Assets
               
     
Property and equipment, net
    30,982       32,352  
     
Covenants not to compete, net
    1,066       1,151  
     
Goodwill, net
    75,641       75,586  
     
Other assets
    8,032       8,398  
     
 
   
     
 
Total Assets
  $ 239,566     $ 258,768  
 
   
     
 
LIABILITIES AND SHAREHOLDERS’ EQUITY
               
Current Liabilities
               
     
Revolving advances
  $ 69,000     $ 83,900  
     
Accounts payable, accrued liabilities, and other current liabilities
    35,955       40,756  
     
Money orders payable
    5,550       6,884  
     
Term advances
    3,833       3,833  
     
Notes payable
    719       778  
     
 
   
     
 
Total Current Liabilities
    115,057       136,151  
 
   
     
 
Noncurrent Liabilities
               
     
Term advances
    33,478       34,436  
     
Notes payable
    113       110  
     
Other liabilities
    8,485       9,087  
     
 
   
     
 
Total Liabilities
    157,133       179,784  
 
   
     
 
Commitments and Contingencies
           
Shareholders’ Equity
               
   
Preferred stock, $1 par value, 1,000,000 shares authorized, none issued and outstanding
           
   
Common stock, $.01 par value, 20,000,000 shares authorized, 10,556,379 and 10,395,113 shares issued and 10,344,979 and 10,183,713 shares outstanding, respectively
    103       102  
   
Additional paid-in capital
    25,962       24,385  
   
Retained earnings
    61,251       58,244  
   
Accumulated comprehensive loss
    (773 )     (1,017 )
   
Treasury stock, at cost, 211,400 shares
    (2,707 )     (2,707 )
   
Unearned compensation - restricted stock
    (1,403 )     (23 )
 
   
     
 
Total Shareholders’ Equity
    82,433       78,984  
 
   
     
 
Total Liabilities and Shareholders’ Equity
  $ 239,566     $ 258,768  
 
   
     
 

The accompanying notes are an integral part of these consolidated financial statements.

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ACE CASH EXPRESS, INC. AND SUBSIDIARIES
INTERIM UNAUDITED
CONSOLIDATED STATEMENTS OF EARNINGS

(in thousands, except per share amounts)

                     
        Three Months Ended
        September 30,
       
        2003   2002
       
 
Revenues
  $ 55,701     $ 56,061  
Store expenses:
               
 
Salaries and benefits
    14,255       14,440  
 
Occupancy
    7,249       7,278  
 
Provision for loan losses and doubtful accounts
    6,351       6,454  
 
Depreciation
    1,737       1,755  
 
Other
    8,777       8,456  
 
   
     
 
   
Total store expenses
    38,369       38,383  
 
   
     
 
Store gross margin
    17,332       17,678  
Region expenses
    4,477       4,139  
Headquarters expenses
    4,313       4,011  
Franchise expenses
    263       262  
Other depreciation and amortization
    1,017       1,489  
Interest expense, net
    2,235       3,640  
Other expenses, net
    16       127  
 
   
     
 
Income before income taxes
    5,011       4,010  
Income taxes
    2,004       1,604  
 
   
     
 
Net income
  $ 3,007     $ 2,406  
 
   
     
 
Basic earnings per share
  $ 0.29     $ 0.24  
Weighted average number of common shares outstanding – basic
    10,296       10,181  
Diluted earnings per share
  $ 0.28     $ 0.24  
Weighted average number of common outstanding – diluted
    10,589       10,184  

The accompanying notes are an integral part of these consolidated financial statements.
..

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ACE CASH EXPRESS, INC. AND SUBSIDIARIES
INTERIM UNAUDITED
CONSOLIDATED STATEMENTS OF CASH FLOWS

(in thousands)

                         
            Three Months Ended
            September 30,
           
            2003   2002
           
 
Cash flows from operating activities:
               
Net income
  $ 3,007     $ 2,406  
 
Adjustments to reconcile net income to net cash provided by operating activities:
               
 
Depreciation and amortization
    2,754       3,244  
 
Provision for loan losses
    6,486       6,424  
 
Provision for doubtful accounts
    (135 )     30  
 
Loss on disposal of property and equipment
    119       57  
 
Deferred revenue
    (455 )     (636 )
 
Amortization of restricted stock grants
    88        
 
Changes in assets and liabilities:
               
   
Accounts receivable
    3,936       3,460  
   
Loans receivable
    (5,743 )     (12,772 )
   
Prepaid expenses, inventories, and other current assets
    (209 )     659  
   
Other assets
    (253 )     (1,153 )
   
Accounts payable, accrued liabilities, and other liabilities
    (6,487 )     2,969  
 
   
     
 
       
Net cash provided by operating activities
    3,108       4,688  
Cash flows from investing activities:
               
 
Purchases of property and equipment, net
    (794 )     (792 )
 
Cost of net assets acquired
    (60 )     (51 )
 
   
     
 
       
Net cash used in investing activities
    (854 )     (843 )
Cash flows from financing activities:
               
 
Net decrease in money orders payable
    (1,334 )     (5,569 )
 
Net repayments of revolving advances
    (14,900 )     (7,000 )
 
Net repayments of term advances
    (958 )     (750 )
 
Net repayments of notes payable
    (56 )     (133 )
 
Proceeds from stock options exercised
    109       6  
 
Proceeds from restricted stock granted
    1        
 
   
     
 
     
Net cash used in financing activities
    (17,138 )     (13,446 )
 
   
     
 
Net decrease in cash and cash equivalents
    (14,884 )     (9,601 )
Cash and cash equivalents, beginning of period
    108,110       116,264  
 
   
     
 
Cash and cash equivalents, end of period
  $ 93,226     $ 106,663  
 
   
     
 
Supplemental disclosures of cash flows information:
               
 
Interest paid
  $ 2,270     $ 2,589  
 
Income taxes paid
  $ 351     $ 50  

The accompanying notes are an integral part of these consolidated financial statements.

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ACE CASH EXPRESS, INC. AND SUBSIDIARIES
NOTES TO INTERIM UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS

1. SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

Basis of Presentation

The accompanying condensed interim consolidated financial statements of Ace Cash Express, Inc. (the “Company” or “ACE”) and its subsidiaries have been prepared in accordance with accounting principles generally accepted in the United States of America for interim financial information and the rules and regulations of the Securities and Exchange Commission. They do not include all information and footnotes required by accounting principles generally accepted in the United States of America for complete financial statements. Although management believes that the disclosures are adequate to prevent the information from being misleading, the interim consolidated financial statements should be read in conjunction with the Company’s audited financial statements in its Annual Report on Form 10-K for the year ended June 30, 2003, filed with the Securities and Exchange Commission. In the opinion of Company management, all adjustments, consisting of normal recurring accruals considered necessary for a fair presentation, have been included.

Certain prior period balances have been reclassified to conform to the current period’s presentation.

Revenue Recognition Policy

Approximately 90% of the Company’s revenues result from transactions at the point-of-sale with its customers, and approximately 65% of the Company’s revenues are effectively recognized when the transaction is completed at the point-of-sale. These transactions include check cashing, bill payment, money transfer, money order sales, and other miscellaneous products and services grouped in “other fees.” The Company acts in an agency capacity regarding some of the products and services offered and sold at its stores, and therefore records as revenue the amounts received from customers less amounts remitted to the provider.

For short-term or “payday” loans made by the Company, for the Republic Loans (as defined below) for which the Company acts only as marketing agent and servicer (for a fee from the lender), and (during the fiscal year ended June 30, 2003) for the Company’s participation interests in Goleta Loans (as defined below), revenues constituting loan fees and interest (whether paid by the customer or the lender) are recognized ratably over the term of each loan, which is generally 14 days.

Contractual revenue guarantees from product or service providers are recognized in accordance with the terms of the contracts under which they are paid. Any bonus or incentive payments from product or service providers are amortized over the term or duration of the contracts under which they are made.

Franchised store revenue consists of the up front franchise fees charged for opening the franchised store and on-going royalty fees. Franchise fees, which are the initial fees paid by the franchisees, are recognized when the franchise location has been identified, the lease has been obtained, training has occurred, the building has been built or leasehold improvements have been completed, the proprietary point-of-sale system has been installed and the store has been opened. Franchise royalty fees are a percentage of each franchisee’s actual revenues, and these are recognized monthly and payable under the franchise agreement.

Earnings Per Share

Basic earnings per share are computed by dividing net income by the weighted average number of common shares outstanding. Diluted earnings per share are computed by dividing net income by the weighted average number of common shares outstanding, after adjusting for the dilutive effect of stock options. Restricted stock that has been granted and not forfeited to or repurchased by the Company is included in common shares outstanding for both calculations. The following table presents the reconciliation of the numerator and denominator used in the calculation of basic and diluted earnings per share:

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      Three Months Ended
      September 30,
     
      2003   2002
     
 
      (in thousands)
Net income
  $ 3,007     $ 2,406  
 
   
     
 
Reconciliation of denominator:
               
 
Weighted average number of common shares outstanding - basic
    10,296       10,181  
 
Effect of dilutive stock options
    293       3  
 
   
     
 
 
Weighted average number of common shares outstanding - diluted
    10,589       10,184  
 
   
     
 

The following table presents the options to purchase shares of common stock which were not included in the computation of diluted earnings per share for the three months ended September 30, 2003 and 2002 because the exercise prices of those options were greater than the average market price of the common shares; therefore, the effect would be anti-dilutive.

                 
    Three Months Ended
    September 30,
   
    2003   2002
   
 
    (in thousands)
Options not included in the computation of earnings per share
    190       1,363  

Fair Value of Financial Instruments

The fair value of a financial instrument represents the amount at which the instrument could be exchanged in a current transaction between willing parties, other than a forced sale or liquidation. The amounts reported in the consolidated balance sheets for accounts receivable, loans receivable, accounts payables, revolving advances, money orders payable, and notes payable all approximate fair value because of the short-term maturities of these instruments. Term advances approximate fair value because of the recent refinancing of these obligations.

Recently Issued Accounting Pronouncements

In December 2002, the Financial Accounting Standards Board issued SFAS No. 148, “Accounting for Stock-Based Compensation-Transition and Disclosure-an amendment of SFAS No. 123” (“SFAS 148”). SFAS 148 was issued to provide alternative methods of transition for a voluntary change to the fair value based method of accounting for stock-based employee compensation. In addition, SFAS 148 amends the disclosure requirements of SFAS No. 123 to require disclosures in both annual and interim financial statements about the method of accounting for stock-based employee compensation and the effect of the method used on reported results. Entities are still permitted to account for stock-based compensation programs using the intrinsic value method prescribed in Accounting Principles Board Opinion No. 25, “Accounting for Stock Issued to Employees.” The Company currently accounts for stock-based compensation using the intrinsic value method. The interim disclosure requirements prescribed by SFAS 148 are included in these interim consolidated financial statements.

In December 2002, the Financial Accounting Standards Board issued FASB Interpretation No. 45, “Guarantor’s Accounting and Disclosure Requirements for Guarantees, Including Indirect Guarantees of Indebtedness of Others” (“FIN 45”). FIN 45 requires a guarantor entity, at the inception of a guarantee covered by the measurement provisions of the interpretation, to record a liability for the fair value of the obligation undertaken in issuing the guarantee. This applied to guarantees issued or modified subsequent to December 31, 2002, but had certain disclosure requirements effective June 30, 2003. FIN 45 had no effect on the Company’s financial position and results of operations. The Company made the disclosures required by FIN 45 in these interim consolidated financial statements.

In January 2003, the Financial Accounting Standards Board issued FASB Interpretation No. 46, “Consolidation of Variable Interest Entities” (“FIN 46”). FIN 46 requires that variable interest entities be consolidated by their primary beneficiary. FIN 46 became effective with all financial statements issued after January 31, 2003. FIN 46 had no effect on the Company’s financial position and results of operations.

In May 2003, the Financial Accounting Standards Board issued SFAS No. 150, “Accounting for Certain Financial Instruments with Characteristics of both Liabilities and Equity” (“SFAS 150”). SFAS 150 establishes standards for how an

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issuer classifies and measures certain financial instruments with characteristics of both liabilities and equity. It requires that an issuer classify a financial instrument that is within its scope as a liability (or an asset in some circumstances). Many of those instruments were previously classified as equity. SFAS 150 is effective for financial instruments entered into or modified after May 31, 2003, and otherwise is effective at the beginning of the first interim period beginning after June 15, 2003. The adoption of SFAS 150 has not had an effect on the Company’s financial position and results of operations.

Stock Incentive Plans

At September 30, 2003, the Company sponsored one employee stock incentive plan, which permits the grant of stock options and restricted stock, and one non-employee director stock option plan. The Company accounts for those plans under the recognition and measurement principles of APB Opinion No. 25, “Accounting for Stock Issued to Employees,” and related interpretations. Stock-based employee compensation cost of $88,400 is reflected in the Company’s reported net income for the three months ended September 30, 2003, corresponding to 137,500 shares of restricted stock granted under the employee stock incentive plan through September 30, 2003. No other stock-based employee compensation is reflected in the Company’s reported net income, because all stock options granted under those plans had an exercise price equal to the market value of the underlying common stock on the date of grant. The following table illustrates the effect on net income and earnings per share if the Company had applied the fair value recognition provisions of SFAS No. 123, “Accounting for Stock-Based Compensation,” to stock-based employee compensation.

                   
      Three Months Ended
      September 30,
     
      2003   2002
     
 
      (in thousands, except per share amounts)
Net income, as reported
  $ 3,007     $ 2,406  
Deduct: Total stock-based employee compensation expense determined under fair value based methods for all stock option awards, net of related tax effects
    (562 )     (677 )
Deduct: Total stock-based non-employee director compensation expense determined under fair value based methods for all stock option awards, net of related tax effects
           
 
   
     
 
Pro forma net income
  $ 2,445     $ 1,729  
 
   
     
 
Earnings per share:
               
 
Basic – as reported
  $ 0.29     $ 0.24  
 
   
     
 
 
Basic – pro forma
  $ 0.24     $ 0.17  
 
   
     
 
 
Diluted – as reported
  $ 0.28     $ 0.24  
 
   
     
 
 
Diluted – pro forma
  $ 0.23     $ 0.17  
 
   
     
 

The weighted average fair value of each employee option grant is estimated on the date of grant using the Black-Scholes option pricing model with the following weighted-average assumptions used for grants during the three months ended September 30, 2003 and 2002: expected volatility of 46% for each period; expected lives of 6.0 and 6.1 years, respectively; risk-free interest rates of 2.9% and 3.3%, respectively; and no expected dividends. Outstanding options are generally exercisable annually in installments over a three- to four-year period from the date of grant at an exercise price of not less than the fair market value at the grant date. The options expire at ten years after date of grant. Restricted stock generally vests over a three- to four-year period from the date of grant. As of September 30, 2003, 1,649,449 shares were reserved for stock grants, 1,529,588 shares had been granted, and 119,861 shares were available for stock grants.

The weighted average fair value of each non-employee director option grant is estimated on the date of grant using the Black-Scholes option pricing model with the following weighted-average assumptions used for grants during the three months ended September 30, 2003 and 2002: expected volatility of 46% for each period; expected lives of 4.9 and 5.0 years, respectively; risk-free interest rates of 2.9% and 3.3%, respectively; and no expected dividends. Outstanding options are generally exercisable annually in installments over a three-year period from the date of grant at an exercise price of not less than the fair market value at the grant date. The options expire five years after date of grant. As of September 30, 2003, 190,250 shares were reserved for stock grants, 126,250 shares had been granted, and 64,000 shares were available for stock grants.

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2. OPERATING SEGMENTS

The Company’s reportable segments are strategic business units that differentiate between company-owned and franchised stores. Company-owned store revenue is generated from store customer-transaction processing, and franchised store revenue is generated from the franchise fees charged for opening the store and on-going royalty fees from franchisees. The accounting policies of the segments are the same as those described in the summary of significant accounting policies.

Segment information for the three months ended September 30, 2003 and 2002 was as follows:

                                   
      Company-                        
      owned   Franchised   Other   Total
     
 
 
 
              (in thousands)        
Three months ended September 30, 2003:
                               
 
Revenue
  $ 55,104     $ 597     $     $ 55,701  
 
Gross margin
    16,735       597             17,332  
 
Region, headquarters, franchise expenses
    (8,790 )     (263 )             (9,053 )
 
Other depreciation and amortization
            (2 )     (1,015 )     (1,017 )
 
Interest expense, net
                    (2,235 )     (2,235 )
 
Other expenses, net
                    (16 )     (16 )
 
 
   
     
     
     
 
 
Income (loss) before taxes
  $ 7,945     $ 332     $ (3,266 )   $ 5,011  
 
   
     
     
     
 
Three months ended September 30, 2002:
                               
 
Revenue
  $ 55,517     $ 544     $     $ 56,061  
 
Gross margin
    17,134       544             17,678  
 
Region, headquarters, franchise expenses
    (8,150 )     (262 )           (8,412 )
 
Other depreciation and amortization
                (1,489 )     (1,489 )
 
Interest expense, net
                (3,640 )     (3,640 )
 
Other expenses, net
                (127 )     (127 )
 
 
   
     
     
     
 
 
Income (loss) before taxes
  $ 8,984     $ 282     $ (5,256 )   $ 4,010  
 
   
     
     
     
 

Additional segment information as of September 30, 2003 and 2002 was as follows:

                           
      Company-owned   Franchised   Total
     
 
 
      (in thousands, except for number of stores)
As of September 30, 2003:
                       
 
Total assets
  $ 239,081     $ 485     $ 239,566  
 
Number of stores
    968       206       1,174  
As of September 30, 2002:
                       
 
Total assets
  $ 257,299     $ 707     $ 258,006  
 
Number of stores
    1,002       188       1,190  

3. DERIVATIVE INSTRUMENTS

The Company’s objective in managing its exposure to fluctuations in interest rates is to decrease the volatility of earnings and cash flows associated with changes in the applicable rates. To achieve this objective, the Company has entered into interest-rate swap agreements. The interest-rate swaps are derivative instruments related to forecasted transactions and are considered to hedge future cash flows. The effective portion of any gains or losses are included in accumulated comprehensive income (loss) until earnings are affected by the variability of cash flows. Any ineffective portion is recognized currently into earnings. The cash flows of the interest-rate swaps are expected to be highly effective in achieving offsetting cash flows attributable to fluctuations in the cash flows of the floating-rate revolving loan facility and floating-rate term loan notes. If it becomes probable that a forecasted transaction will no longer occur, the interest-rate swap will continue to be carried on the balance sheet at fair value, and gains or losses that were deferred in accumulated comprehensive income (loss) will be recognized immediately into earnings. If the interest-rate swaps are terminated prior to their expiration dates, any cumulative gains and losses will be deferred and recognized into earnings over the remaining life of the underlying exposure. If the hedged liabilities are to be sold or extinguished, the Company will recognize the gain or loss on the designated financial instruments currently into earnings.

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The Company uses the cumulative approach to assess effectiveness of the cash flow hedges. The measurement of hedge ineffectiveness is based on the cumulative dollar offset method. Under this method, the Company compares the changes in the floating rate component of the cash flow hedge to the floating rate cash flows of the revolving loan facility and the term loan notes. Changes in the fair value of the effective cash flow hedges are recorded in accumulated comprehensive income (loss). The effective portion that has been deferred in accumulated comprehensive income (loss) will be reclassified to earnings when the hedged items impact earnings.

The associated underlying hedged liability has exceeded the notional amount for each of the Company’s interest-rate swaps throughout the existence of the interest-rate swaps, and it is anticipated that it will continue to do so with respect to the swaps in effect as of September 30, 2003. The interest-rate swaps are based on the same index as their respective underlying debt. The interest-rate swaps to date have been highly effective in achieving offsetting cash flows attributable to the fluctuations in the cash flows of the hedged risk, and no amount has been required to be reclassified from accumulated comprehensive income (loss) into earnings for hedge ineffectiveness or due to excluding a portion of the value from measuring effectiveness during the three months ended September 30, 2003 or 2002.

The last of the original four interest rate swaps (related to indebtedness under the Company’s former bank credit agreement) expired as of January 1, 2003, and the Company entered into two new interest-rate swaps during the fourth quarter of fiscal 2003. The interest-rate swaps resulted in an increase of interest expense of $105,000 and $906,000 for the three months ended September 30, 2003 and 2002, respectively.

The average notional amounts related to the interest rate swaps are as follows (in millions):

                                 
    Average Notional Amount
   
    September 30,   June 30,   September 30,   June 30,
Corresponding Debt   2003   2003   2002   2002

 
 
 
 
Revolving advance (expired)
  $     $     $ 84     $ 85  
Revolving advance
    60       60              
Term loan notes
    20       20              

The effective interest rates for the notional amounts related to the revolving advance and term loan notes as of September 30, 2003 are as follows:

                 
    Average        
    Notional   Effective Swap Rate as of
Corresponding Debt   Amount   September 30, 2003

 
 
    (in millions)        
Revolving advance
  $ 60       4.715 %
Term loan notes
    20       14.465 %

The fair value of the interest-rate swaps increased by $244,000 and $496,000, net of tax, during the three months ended September 30, 2003 and 2002, respectively, and those increases have been recorded in accumulated comprehensive loss. The estimated net amount of existing loss expected to be reclassified into earnings during the next twelve months is $411,000.

Accumulated comprehensive loss balances related to the interest-rate swaps are as follows (in thousands):

                                                 
                                    Decrease in Accumulated
                                    Comprehensive Loss
    Accumulated Comprehensive Loss,   for the Three Months
    Net of Tax, as of   Ended September 30,
   
 
    September 30,   June 30,   September 30,   June 30,                
Corresponding Debt   2003   2003   2002   2002   2003   2002

 
 
 
 
 
 
Revolving advance (expired)
  $     $     $ (582 )   $ (1,078 )   $     $ 496  
Revolving advance
    (734 )     (925 )                 191        
Term loan notes
    (39 )     (92 )                 53        
 
   
     
     
     
     
     
 
 
  ($ 773 )   ($ 1,017 )   ($ 582 )   ($ 1,078 )   $ 244     $ 496  
 
   
     
     
     
     
     
 

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The accumulated comprehensive loss as of September 30, 2003 and 2002, is net of a tax benefit of $516,000 and $388,000, respectively. The accumulated comprehensive loss as of June 30, 2003 and 2002, is net of a tax benefit of $678,000 and $737,000, respectively

A summary of comprehensive income (loss) for the three months ended September 30, 2003 and 2002 is presented below:

                   
      Three Months Ended September 30,
     
      2003   2002
     
 
      (in thousands)
Net income
  $ 3,007     $ 2,406  
Other comprehensive income:
               
 
Unrealized gain on hedging instruments before tax expense
    406       845  
 
Tax expense
    (162 )     (349 )
 
   
     
 
 
Unrealized gain on hedging instruments net of tax expense
    244       496  
 
   
     
 
Comprehensive income
  $ 3,251     $ 2,902  
 
   
     
 

4. RESTRUCTURING CHARGES - ACCELERATED STORE CLOSINGS

In the third quarter of fiscal 2001, the Company recorded charges for the costs associated with closing 85 unprofitable or underperforming stores. The restructuring charge of $8.7 million consisted of costs associated with $7.7 million of write-offs for goodwill and covenants not to compete, fixed asset and inventory disposals, and lease terminations related to the store closings, and $1.0 million of impaired goodwill associated with nine underperforming stores not closed.

The accrual balance was $0.2 million as of September 30, 2003 and June 30, 2003. The accrual provides for the leases that will be paid out over their remaining terms, and the Company anticipates that the remaining liabilities will be paid by approximately February 2005.

5. GOODWILL AND OTHER INTANGIBLE ASSETS

Amortizable Intangible Assets

Covenants not to compete are as follows:

                 
    September 30, 2003   June 30, 2003
   
 
    (in thousands)
Covenants not to compete, at cost
  $ 2,269     $ 2,281  
Less – accumulated amortization
    (1,203 )     (1,130 )
 
   
     
 
 
  $ 1,066     $ 1,151  
 
   
     
 

Covenants not to compete are amortized over the applicable period of the contract. The weighted-average amortization period is 5.1 years.

Amortization expense related to the covenants not to compete for the three months ended September 30, 2003 and estimated for the five succeeding fiscal years assuming current balances and no new acquisitions, are as follows:

Amortization Expense for Covenants Not to Compete
(in thousands)

                                         
Actual   Estimated

 
For the Three   For the Year Ended June 30,
Months Ended  
September 30, 2003   2004   2005   2006   2007   2008

 
 
 
 
 
$90
  $ 346     $ 257     $ 139     $ 101     $ 100  

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Intangible Assets Not Subject to Amortization

The carrying value of the Company’s goodwill is as follows:

                 
    September 30, 2003   June 30, 2003
   
 
    (in thousands)
Goodwill – cost
  $ 83,771     $ 83,716  
Less – accumulated amortization
    (8,130 )     (8,130 )
 
   
     
 
 
  $ 75,641     $ 75,586  
 
   
     
 

Changes in the carrying value of goodwill for the three months ended September 30, 2003 are as follows:

           
      Three Months Ended
      September 30, 2003
     
      (in thousands)
Balance, beginning of the period
  $ 75,586  
 
Goodwill from acquisitions
    55  
 
   
 
Balance, end of the period
  $ 75,641  
 
   
 

There were no impairment losses for the three months ended September 30, 2003 or 2002.

6. SHORT-TERM LOANS

Until December 31, 2002, the Company was a party to a Master Loan Agency Agreement and ancillary agreements (the “Goleta Agreement”) with Goleta National Bank (“Goleta”), a national bank located in Goleta, California. Under the Goleta Agreement, short-term loans made by Goleta (“Goleta Loans”) were offered at most company-owned locations. A Goleta Loan could be up to $500 and had to be repaid or renewed in 14 days. Under the Goleta Agreement, the Company purchased from Goleta a participation representing 90% of each Goleta Loan made on a previous day. Goleta determined the interest rate (and other terms) of the Goleta Loans. Interest equal to $17 per $100 of Goleta Loan was charged by Goleta for each 14-day period. As of January 1, 2003, the Company no longer offered Goleta Loans at any of its stores.

Since January 1, 2003, all of the small, short-term loan products or similar services, commonly referred to as “payday loans,” offered at the Company’s stores have consisted of either (1) short-term loans or deferred-deposit services made or entered into by the Company, or (2) deferred-deposit loans or services (“Republic Loans”) made or entered into by Republic Bank & Trust Company, a Kentucky state-chartered bank (“Republic Bank”). As of September 30, 2003, the Company was offering its own small short-term loan or deferred-deposit service in 513 of its owned stores, and Republic Bank was offering Republic Loans in 349 of the Company’s owned stores in Texas, Pennsylvania, and Arkansas. All of these loans and services, regardless of type, are made in accordance with state regulation; therefore, the terms of the loans and services vary from state to state.

In general, the Company’s payday loan product or service consists of providing a customer cash in exchange for the customer’s check or an Automated Clearinghouse (“ACH”) authorization to debit the customer’s bank account, along with an agreement to defer the presentment or deposit of that check or the initiation of that ACH debit on the customer’s account, as the case may be, until the customer’s next payday. The amount of the customer’s check or ACH authorization is the amount of the cash provided to the customer plus a fee to the Company. The term of the deferral of the check presentment or ACH debit is typically two to four weeks. During the quarter ended September 30, 2003, the average amount of cash provided to a customer in such a transaction was $265, and the average fee to the Company was $38.99. As of September 30, 2003 and June 30, 2003, the gross receivable for the Company’s payday loans was approximately $24.1 million and $20.2 million, respectively.

The Republic Loans are offered and made at the Company’s stores in accordance with a Marketing and Servicing Agreement with the Company dated as of October 21, 2002, as amended (the “Republic Bank Agreement”), which is scheduled to continue until January 1, 2006. The terms of the Republic Loans are generally similar to those of the Company’s own loan products or services, though Republic Bank has sole discretion regarding the terms of its loans or services. As of September 30, 2003, Republic Bank authorized loans up to $425 with a term of 14 days, and the interest charged by Republic Bank was $17.64 per $100 of loan value. Under the terms of the Republic Bank Agreement, Republic Bank pays the Company an agency fee for the Company’s services in marketing or processing the Republic Loans at the stores and in collecting outstanding Republic Loans. The Company does not acquire or own any participation interest in any of the Republic Loans, but the Company’s fees are subject to reduction by the losses from uncollected Republic Loans. The maximum potential

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future payments the Company could be obligated to make pursuant to the Republic Bank Agreement represent the total outstanding Republic Loans recorded on Republic Bank’s financial statements, which were $9.7 million as of September 30, 2003 and $10.4 million as of June 30, 2003.

Loan fees and interest, include the Company’s interest and fees received from its participation interests in Goleta Loans, its fees and interest received from customers of the Company’s payday loan product or service, and its agency fees received from Republic Bank related to Republic Loans. Loan fees and interest revenues are recognized ratably over the term of each loan, regardless of the type of revenue or loan.

The Company has established a loan loss allowance regarding its economic interests in the Company’s payday loans and (until 180 following the December 31, 2002 cessation of the Goleta Agreement) in the Goleta Loans. The Company’s policy for determining the loan loss allowance is based on historical loan loss experience generally, as well as the results of management’s review and analysis of the payment and collection of the loans within the last fiscal quarter. The Company’s policy is to charge off interests in all of the Company’s payday loans and Goleta Loans which are 180 days or more past due. Charge-offs are applied as a reduction to the allowance for loan losses and any recoveries of previously charged off loans are applied as an increase to the allowance for loan losses. The Company establishes a payable to Republic Bank to reflect the Company’s obligation to, in effect, bear all Republic Loan losses; that payable estimates such losses from such loans that are 180 days or more past due. The Company’s policy in establishing the payable regarding Republic Loan losses is substantially the same as its policy regarding the loan loss allowance for the other types of loans.

Loans receivable, net, on the consolidated balance sheets as of September 30, 2003 and June 30, 2003 were $14.2 million and $13.0 million, respectively, which includes receivables for the Company’s payday loans (but not regarding any Republic Loans, because the Company does not own any interest in those loans). The loan loss allowance of $9.9 million and $8.7 million as of September 30, 2003 and June 30, 2003, respectively, represented 41.0% and 40.2% of the gross loans receivable as of that date. Net loan charge-offs for the quarter ended September 30, 2003 and 2002, were $3.4 million and $4.7 million, respectively.

7. PENDING LAWSUITS AND SETTLEMENTS

The Company is a defendant in a number of lawsuits regarding its arrangements with Goleta regarding the Goleta Loans that were offered at most of the Company’s locations. A key issue in those lawsuits regarding the Goleta Loans was whether Goleta or the Company is properly regarded as the lender. If the Company, rather than Goleta, were held to be the lender, then the terms of the Goleta Loans, and the Company’s activities in connection with those Goleta Loans, would likely violate usury and other consumer-protection laws in certain states and, accordingly, the Company would likely become obligated to pay damages and other relief that could significantly impair the Company’s financial condition and financial resources. The Company and Goleta, however, strongly maintained that Goleta, and not the Company, was the lender of the Goleta Loans. A federal district court in Indiana agreed with the Company’s and Goleta’s position that Goleta is properly regarded as the lender of the Goleta Loans. This is the sole court decision to-date that has addressed the merits of this key issue. In addition, the Company has settled other lawsuits and administrative proceedings with state authorities regarding the Company’s activities related to the Goleta Loans.

On May 12, 2003, however, the Company entered into a settlement agreement regarding the purported nationwide class-action Goleta Loan-related lawsuit, Purdie v. Ace Cash Express, Inc. et al., pending in the United States District Court in Dallas, Texas. That settlement agreement, if finally approved by the court and implemented, will result in the release of substantially all of the claims of former borrowers against the Company (and Goleta) not only in the Purdie lawsuit, but also in the other pending Goleta Loan-related lawsuits. In the settlement agreement, the Company agreed, among other things, to pay:

  at least $2.5 million as refunds to former borrowers who have repaid all of their Goleta Loans and who timely submit claims for refunds or, if the refunds and certain other amounts paid by the Company total less than $2.5 million, the amount of the shortfall to certain consumer-advocacy organizations;
 
  up to $2.1 million as attorneys fees to the plaintiffs’ counsel in the lawsuits being settled and terminated; and
 
  notice and other administrative costs in connection with the settlement.

The refund payable by the Company to each eligible former borrower who files a refund claim will be approximately five percent of the interest or finance charges paid by that borrower, but not less than $7.50 or more than $45.00.

Based on estimates of anticipated claims by eligible borrowers and of administrative and other costs related to the settlement, the Company recorded a $5 million charge for its settlement payment obligations in its financial statements in the third quarter of fiscal 2003. During the quarter ended September 30, 2003, the Company expensed an additional $0.1 million for administrative costs related to the settlement.

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On June 13, 2003, the federal court granted preliminary approval of the proposed settlement in the Purdie lawsuit. On October 15, 2003, the federal court held a fairness hearing regarding the terms of the proposed settlement, and the court has not yet made a final ruling on the settlement. In the fourth quarter of the fiscal year ended June 30, 2003, the Company recovered $4.7 million from liability insurance coverage for claims related to various Goleta Loan-related lawsuits.

The Company is also a plaintiff in a lawsuit against the seller of the assets of check-cashing and related financial services locations, and the two controlling persons of that seller, arising from an asset purchase agreement entered into in November 2000. Because of a court order requiring the Company to vacate 11 of the locations purported to be sold under the agreement, the Company filed the lawsuit seeking damages in excess of $2 million from the seller and its controlling persons. On March 24, 2003, the trial court granted a motion to dismiss the Company’s complaint against the two controlling persons (but not against the seller). On March 31, 2003, the Company filed an appeal of that order. On October 15, 2003, a Texas state appellate court heard oral arguments in the Company’s appeal, but the court has not yet ruled on the appeal. Although the Company believes that its legal claims in this lawsuit have merit, it has not determined that its likelihood of recovery is so probable as to justify reflecting any anticipated gain or recovery in the Company’s financial statements.

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ACE CASH EXPRESS, INC. AND SUBSIDIARIES
SUPPLEMENTAL STATISTICAL DATA

(unaudited)

                                               
          Three Months Ended   Year Ended
          September 30,   June 30,
         
 
          2003   2002   2003   2002   2001
         
 
 
 
 
Supplemental Statistical Data:
                                       
Company-owned stores in operation:
                                       
 
Beginning of period
    968       1,003       1,003       988       915  
 
Acquired
    1       1       2       8       133  
 
Opened
    4       1       14       39       49  
 
Sold
                (23 )           (4 )
 
Closed (1)
    (5 )     (3 )     (28 )     (32 )     (105 )
 
 
   
     
     
     
     
 
 
End of period
    968       1,002       968       1,003       988  
 
 
   
     
     
     
     
 
Franchised stores in operation:
                                       
 
Beginning of period
    200       184       184       175       157  
     
Opened
    7       5       26       22       30  
     
Acquired by ACE
    (1 )     (1 )     (2 )     (8 )     (4 )
     
Closed/Sold
                (8 )     (5 )     (8 )
 
 
   
     
     
     
     
 
 
End of period
    206       188       200       184       175  
 
 
   
     
     
     
     
 
Total store network
    1,174       1,190       1,168       1,187       1,163  
 
 
   
     
     
     
     
 
Percentage increase (decrease) in comparable store revenues from prior period (2):
                                       
 
Total revenues
    (0.2 %)     8.4 %     1.5 %     15.6 %     23.3 %
 
Excluding loan fees and interest
    6.5 %     9.2 %     4.9 %     7.3 %     0.3 %
Capital expenditures (in thousands)
  $ 807     $ 793     $ 4,771     $ 7,127     $ 12,655  
Cost of net assets acquired (in thousands)
  $ 60     $ 47     $ 673     $ 1,177     $ 35,841  
Operating Data (Check Cashing and Money Orders):
                                       
Face amount of checks cashed (in millions)
  $ 1,156     $ 1,106     $ 5,040     $ 4,843     $ 4,498  
Face amount of money orders sold (in millions)
  $ 369     $ 408     $ 1,600     $ 1,711     $ 1,709  
Face amount of average check
  $ 354     $ 349     $ 383     $ 378     $ 358  
Average fee per check
  $ 8.47     $ 8.26     $ 9.65     $ 9.36     $ 8.38  
Fees as a percentage of average check
    2.39 %     2.37 %     2.52 %     2.48 %     2.34 %
Number of checks cashed (in thousands)
    3,266       3,170       13,148       12,821       12,580  
Number of money orders sold (in thousands)
    2,302       2,657       10,256       11,562       12,787  
Collections Data:
                                       
Face amount of returned checks (in thousands)
  $ 5,353     $ 5,544     $ 24,087     $ 23,637     $ 26,536  
Collections (in thousands)
    3,356       3,985       16,935       16,090       17,717  
 
 
   
     
     
     
     
 
Net write-offs (in thousands)
  $ 1,997     $ 1,559     $ 7,152     $ 7,547     $ 8,819  
 
 
   
     
     
     
     
 
Collections as a percentage of returned checks
    62.7 %     71.9 %     70.3 %     68.1 %     66.8 %
Net write-offs as a percentage of revenues
    3.7 %     2.8 %     3.1 %     3.3 %     4.5 %
Net write-offs as a percentage of the face amount of checks cashed
    0.17 %     0.14 %     0.14 %     0.16 %     0.20 %


(1)   Includes the 85 stores closed in the fourth quarter of fiscal 2001 resulting from a plan established and executed by management during the third quarter of fiscal 2001.
 
(2)   Calculated based on the changes in revenues of all stores open for both of the full year and three month periods compared.

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ACE CASH EXPRESS, INC. AND SUBSIDIARIES
SUPPLEMENTAL STATISTICAL DATA, continued

(unaudited)

                                           
      Three Months Ended   Year Ended
      September 30,   June 30,
     
 
      2003   2002   2003   2002   2001
     
 
 
 
 
Small Consumer Loans Excluding Loans Processed for Republic Bank:
                                       
Operating Data:
                                       
Volume (in thousands)
  $ 86,412     $ 142,377     $ 420,129     $ 502,013     $ 396,783  
Average advance
  $ 265     $ 267     $ 268     $ 269     $ 269  
Average finance charge
  $ 38.99     $ 45.21     $ 42.71     $ 45.61     $ 42.30  
Number of loan transactions – new loans and refinances (in thousands)
    327       534       1,587       1,866       1,477  
Matured loan volume (in thousands)
  $ 84,244     $ 134,509     $ 432,900     $ 489,887     $ 370,559  
Balance Sheet Data (in thousands):
                                       
Gross loans receivable
  $ 24,090     $ 37,531     $ 21,734     $ 29,569     $ 27,768  
 
Less: Allowance for losses on loans receivable
    9,887       13,826       8,734       12,213       13,382  
 
   
     
     
     
     
 
Loans receivable, net of allowance
  $ 14,203     $ 23,705     $ 13,000     $ 17,356     $ 14,386  
 
   
     
     
     
     
 
Allowance for losses on loans receivable:
                                       
 
Beginning of period
  $ 8,734     $ 12,213     $ 12,213     $ 13,382     $  
 
Provision for loan losses
    4,540       6,344       19,361       21,924       26,429  
 
Charge-offs
    (3,459 )     (4,989 )     (23,729 )     (24,519 )     (13,510 )
 
Recoveries
    72       258       889       1,426       463  
 
   
     
     
     
     
 
 
End of period
  $ 9,887     $ 13,826     $ 8,734     $ 12,213     $ 13,382  
 
   
     
     
     
     
 
Provision for loan losses as a percent of matured loan volume
    5.4 %     4.7 %     4.5 %     4.5 %     7.1 %
Net loan charge-offs as a percent of volume (1)
    3.9 %     3.3 %     5.4 %     4.6 %     3.3 %
Allowance as a percent of gross loans receivable
    41.0 %     36.8 %     40.2 %     41.3 %     48.2 %


(1)   Net loan charge-offs in the current quarter are directly related to loans that matured 180 days prior. The ratio compares the net loan charge-offs to the current quarter volume, which is lower as a result of the December 31, 2002 cessation of loan-related business in Georgia, North Carolina, and Alabama and the transition from offering the Goleta National Bank loan product to offering ACE loans or Republic Loans.

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ACE CASH EXPRESS, INC. AND SUBSIDIARIES
SUPPLEMENTAL STATISTICAL DATA, continued

(unaudited)

                                         
    Three Months Ended   Year Ended
    September 30,   June 30,
   
 
    2003   2002   2003   2002   2001
   
 
 
 
 
Operating Data for Loans Processed for Republic Bank (1):
                                       
Volume - new loans and refinances (in thousands)
  $ 40,499     $     $ 63,897     $     $  
Average advance
  $ 295     $       302     $     $  
Number of loan transactions – new loans and refinances (in thousands)
    137             211              
Matured loan volume (in thousands)
  $ 39,960     $       $ 56,040     $     $  
Provision for loan losses payable to Republic Bank (in thousands)
  $ 1,946     $     $ 2,932     $     $  
Provision for loan losses payable to Republic Bank as a percent of matured loan volume
    4.9 %           5.2 %            


  (1)   Republic Loans are short-term deferred deposit transactions offered and made by Republic Bank and Trust Company at or through the Company’s stores in Arkansas, Pennsylvania, and Texas. Republic Loans have been offered at those stores since January 1, 2003. The Company serves only as marketing and servicing agent for Republic Bank regarding those loans and does not acquire or own any participation interest in any of those loans. The Company’s agreement with Republic Bank provides for the Company to receive fees paid by Republic Bank and to bear a percentage of the losses from those loans.

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ITEM 2. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

Results of Operations

                                 
Revenue Analysis
     
    Three Months Ended September 30,
   
    2003   2002   2003   2002
   
 
 
 
    (in thousands)   (percentage of revenue)
Check cashing fees
  $ 27,661     $ 26,181       49.7 %     46.7 %
Loan fees and interest
    18,455       20,677       33.1       36.9  
Bill payment services
    3,839       3,061       6.9       5.4  
Money transfer services
    2,756       2,726       4.9       4.8  
Money order fees
    1,593       1,772       2.9       3.2  
Franchise revenues
    597       544       1.1       1.0  
Other fees
    800       1,100       1.4       2.0  
 
   
     
     
     
 
Total revenue
  $ 55,701     $ 56,061       100.0 %     100.0 %
 
   
     
     
     
 
Average revenue per store (excluding franchise revenues)
  $ 56.9     $ 55.4                  

Total revenues decreased $0.4 million, or 0.6%, to $55.7 million in the first quarter of fiscal 2004 from $56.1 million in the first quarter of the last fiscal year. This revenue decline was primarily due to a decrease in loan fees and interest of $2.2 million, offset in part by increases in check cashing fees of $1.5 million and in bill payment services of $0.8 million. Comparable store revenues (948 stores) decreased by $0.1 million, or 0.2%; but comparable store revenues excluding loan fees and interest increased by $2.1 million, or 6.5%. The number of Company-owned stores decreased by 34 or 4%, to 968 stores open at September 30, 2003 from 1,002 stores open at September 30, 2002.

Check cashing fees, including tax check fees, increased $1.5 million, or 5.7%, to $27.7 million in the first quarter of fiscal 2004 from $26.2 million in the first quarter of the last fiscal year. This increase resulted from a 3% increase in the total number of checks cashed and a 2% increase in the face amount of the average check cashed.

Loan fees and interest for the first quarter of fiscal 2004 decreased $2.2 million, or 11%, to $18.5 million from $20.7 million in the first quarter of the last fiscal year, because of the cessation of loan-related business in Georgia, North Carolina, and Alabama, and the transition from short-term loans (“Goleta Loans”) made by Goleta National Bank (“Goleta”) to offering state-regulated short-term loan products or services. Loan fees and interest for the first quarter of fiscal 2003 reflect primarily the Company’s participation interests in Goleta Loans, which were no longer offered at any of the Company’s stores after December 31, 2002. In addition, in the third quarter of fiscal 2003, the short-term loan product offered at its stores in Florida was revised (in accordance with state law) to have terms materially different than both the loan products offered at the Company’s other stores and the Goleta Loans. If the loan fees and interest from the Company’s stores in Georgia, North Carolina, Alabama, and Florida were excluded, loan fees and interest in the first quarter of fiscal 2004 would have increased by $1.5 million, or 9.3%, over the comparable loan fees and interest in the first quarter of fiscal 2003.

Bill payment services revenue of $3.8 million in the first quarter of fiscal 2004 increased 25%, from $3.1 million for the first quarter of the last fiscal year, as a result of the addition of vendors for which payments are accepted and the growth in sales of third-party prepaid debit cards. The decrease in money order fees of $0.2 million, or 10%, to $1.6 million in the first quarter of fiscal 2004 from $1.8 million in the first quarter of the last fiscal year, was due to decreased consumer demand for money orders. The decrease in other fees of $0.3 million, or 27%, to $0.8 million in the first quarter of fiscal 2004 from $1.1 million in the first quarter of the last fiscal year, was due to a change in the mix of miscellaneous products and services offered in the stores and the discontinuation of several products, including lottery tickets.

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Store and SSM Expense Analysis
     
    Three Months Ended September 30,
   
    2003   2002   2003   2002
   
 
 
 
    (in thousands)   (percentage of revenue)
Salaries and benefits
  $ 14,255     $ 14,440       25.6 %     25.8 %
Occupancy
    7,249       7,278       13.0       13.0  
Armored and security
    1,780       1,896       3.2       3.4  
Returns and cash shorts
    2,401       2,336       4.3       4.2  
Loan loss provision
    6,351       6,454       11.4       11.5  
Depreciation
    1,737       1,755       3.1       3.1  
Other
    4,596       4,224       8.3       7.5  
 
   
     
     
     
 
Total store expense
  $ 38,369     $ 38,383       68.9 %     68.5 %
 
   
     
     
     
 
Average per store expense, (including SSM expenses)
  $ 39.6     $ 38.3                  

Total store expense, including expenses related to the Company’s self-service machines (“SSMs”), in the first quarter of fiscal 2004 remained unchanged from the first quarter of the last fiscal year at $38.4 million. Total store expense as a percentage of revenues, however, increased slightly, to 68.9% for the first quarter of the fiscal 2004 from 68.5% in the first quarter of the last fiscal year, due to the decrease in revenue. Salaries and benefits expenses decreased $0.2 million, or 1%, in the first quarter of fiscal 2004 from the first quarter of fiscal 2003 primarily as a result of more efficient staffing and reduced overtime. Occupancy costs and armored and security expenses combined of $9.0 million for the first quarter of fiscal 2004 decreased $0.2 million, or 2%, from $9.2 million for first quarter of the last fiscal year as a result of lower store maintenance expense. Returned checks, net of collections, and cash shortages increased slightly by $0.1 million, or 3%, in the first quarter of fiscal 2004 from the first quarter of the last fiscal year. Loan loss provision of $6.4 million for the first quarter of fiscal 2004 decreased $0.1 million, from $6.5 million for the first quarter of last fiscal year, due to the lower number of loans maturing during the period and due to improved collections experience. Other expenses increased $0.4 million, or 9%, to $4.6 million in the first quarter of fiscal 2004 from $4.2 million for the first quarter of the last fiscal year, due to increased store advertising and costs of implementing a new wide area computer network.

                                 
Other Expenses Analysis
     
    Three Months Ended September 30,
   
    2003   2002   2003   2002
   
 
 
 
    (in thousands)   (percentage of revenue)
Region expenses
  $ 4,477     $ 4,139       8.0 %     7.4 %
Headquarters expenses
    4,313       4,011       7.7       7.2  
Franchise expenses
    263       262       0.5       0.5  
Other depreciation and amortization
    1,017       1,489       1.8       2.7  
Interest expense, net
    2,235       3,640       4.0       6.5  
Other expenses, net
    16       127       0.0       0.2  

Region Expenses

Region expenses increased $0.3 million, or 8%, in the first quarter of fiscal 2004 over the first quarter of the last fiscal year, primarily as a result of an increase in salaries and benefits expenses related to merit increases and an increase in expenses related to collections and customer support. Region expenses as a percentage of revenue increased to 8.0% for the first quarter of fiscal 2004 from 7.4% in the first quarter of the last fiscal year.

Headquarters Expenses

Headquarters expenses increased $0.3 million, or 8%, in the first quarter of fiscal 2004 over the first quarter of the last fiscal year, primarily due to a combination of increased salaries and benefits related to the addition of professional positions, including Chief Marketing Officer, General Counsel, Vice President of Compliance, and Assistant Vice President of Internal Audit. Headquarters expenses as a percentage of revenues increased to 7.7% for the first quarter of fiscal 2004 from 7.2% for the first quarter of the last fiscal year.

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Franchise Expenses

Franchise expenses for the first quarter of fiscal 2004 of $0.3 million remained unchanged from the first quarter of the last fiscal year.

Other Depreciation and Amortization

Other depreciation and amortization of $1.0 million for the first quarter of fiscal 2004 decreased by $0.5 million from $1.5 million for the first quarter of the last fiscal year, due to the lower level of debt financing costs under the Company’s bank credit agreement.

Interest Expense, Net

Interest expense, net of interest income, decreased $1.4 million, or 39%, in the first quarter of fiscal 2004 compared to the first quarter of the last fiscal year, because of lower interest rates charged by the Company’s bank lenders and lower average revolver advance balances.

Other Expenses, Net

Other expenses, net, of $16,000 in the first quarter of fiscal 2004 decreased by $0.1 million from the first quarter of fiscal 2003. Other expenses, net, for the three months ended September 30, 2003 and 2002, included the following (in thousands):

                   
      For the Three Months
      Ended September 30,
     
      2003   2002
     
 
Lease buyout (1)
  $ (450 )   $  
Settlements (2)
    296        
Store closing expense
    94       132  
Other
    76       (5 )
 
   
     
 
 
Total other expenses, net
  $ 16     $ 127  
 
   
     
 


(1)   The Company was paid to terminate a store lease in Arizona to allow for another retailer to occupy the location.
 
(2)   Includes $106,000 for additional administrative costs related to the settlement of substantially all claims in the Company’s Goleta loan-related lawsuits and $190,000 for a state regulatory settlement.

Income Taxes

A total of $2.0 million was provided for income taxes in the first quarter of fiscal 2004, an increase from $1.6 million in the first quarter of the last fiscal year. The provision for income taxes was calculated based on a statutory federal income tax rate of 34%, plus a provision for state income taxes and non-deductible goodwill resulting from acquisitions. The effective income tax rate for the first quarter of fiscal 2004 of 40% remained unchanged from the first quarter of the prior fiscal year.

Balance Sheet Variations

Cash and cash equivalents, the money orders payable, and the revolving advances vary because of seasonal and day-to-day requirements resulting primarily from maintaining cash for cashing checks and making small consumer loans; receipts of cash from the sale of money orders and remittances on money orders sold; receipts of cash for wire transfers, and remittances for wire transfers; and receipts of cash for electronic bill payments and remittances for bill payments. For the three months ended September 30, 2003, cash and cash equivalents decreased $14.9 million, compared to a decrease of $9.6 million for the three months ended September 30, 2002.

Accounts receivable, net, of $5.6 million as of September 30, 2003 decreased $3.8 million from June 30, 2003 primarily due to the collection of insurance claims regarding the Goleta Loan-related lawsuits.

Loans receivable, net, of $14.2 million as of September 30, 2003 increased $1.2 million from June 30, 2003 due to an increase in the volume of short-term loans made by the Company.

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Prepaid expenses, inventories, and other current assets of $10.8 million as of September 30, 2003 increased $0.1 million from June 30, 2003.

Property and equipment, net, of $31.0 million as of September 30, 2003 decreased $1.4 million from June 30, 2003. That decrease consisted of $0.8 million of fixed asset additions ($0.1 million of which consisted of capitalized software development), offset by $2.1 million of depreciation expense and $0.1 million of fixed asset retirements. Goodwill, net, as of September 30, 2003 of $75.6 million increased $55,000 from June 30, 2003 as a result of the acquisition of one store during the three months ended September 30, 2003. The Company opened four newly constructed stores, acquired one store, and closed five company-owned stores during the three months ended September 30, 2003.

Revolving advances of $69.0 million as of September 30, 2003 decreased $14.9 million from June 30, 2003 due to reduced average daily usage of the revolving credit facility, which in turn resulted from continued improvements in cash forecasting and operational procedures regarding store cash deliveries and more efficient management of working capital, in addition to the usual day-to-day fluctuations in cash requirements.

Accounts payable, accrued liabilities and other current liabilities totaling $36.0 million as of September 30, 2003 decreased $4.8 million from June 30, 2003, primarily because of reductions in liabilities to various service providers, as indicated by the following:

                         
                    Increase (decrease)
    September 30, 2003   June 30, 2003   from June 30, 2003
   
 
 
            (in thousands)        
Accounts payable – trade
  $ 8,077     $ 10,787     $ (2,710 )
Accrued salaries and benefits
    7,169       7,675       (506 )
Payable to Republic Bank
    4,168       6,662       (2,494 )
Accrued litigation
    4,752       5,139       (387 )
Money transfer payable
    2,477       4,223       (1,746 )
Income taxes payable
    2,323       106       2,217  
Deferred revenue
    1,118       1,322       (204 )
Interest-rate swap
    416       398       18  
Interest payable
    413       423       (10 )
Restructuring accrual
    180       203       (23 )
Other
    4,862       3,818       1,044  
 
   
     
     
 
 
  $ 35,955     $ 40,756     $ (4,801 )
 
   
     
     
 

Term advances decreased by a total of $1.0 million at September 30, 2003, as compared to June 30, 2003, as the result of the Company’s repayment of those advances.

Loan Portfolio

The Company has established a loan loss allowance for its loans receivable (which consist of the Company’s payday loans and, only until June 30, 2003, its participation interests in outstanding Goleta Loans) at a level that the Company’s management believes to be adequate to absorb known or probable losses from payday loans made by the Company and from the Company’s participation interests in outstanding Goleta Loans. In the first six months of fiscal 2003, the Company gradually ceased to offer Goleta Loans and began to offer state-regulated short-term loans or deferred-deposit-transaction services, commonly known as “payday loans,” at its owned stores. As of December 31, 2002, Goleta Loans were no longer offered at any of the Company’s stores, though the Company continued to collect outstanding Goleta Loans until June 30, 2003. Because the Company’s payday loan product is substantially similar to the Goleta Loans formerly offered, the Company’s method for determining its loan loss allowance for both types of loans is the same.

The Company’s current policy for determining the loan loss allowance is based on historical experience generally as well as the results of management’s review and analysis of the payment and collection of the loans within the last fiscal quarter. The Company has determined, based on recent operating history, that it receives payment of approximately 94.5% (for loans maturing in the first, second and fourth fiscal quarters) or 95.5% (for loans maturing during tax refund season in the third fiscal quarter) of the loan volume, or principal amount of the loans. Therefore, the loan loss allowance is approximately 5.5% of the principal amount of the loans maturing in the first, second and fourth fiscal quarters and approximately 4.5% of the principal amount of the loans maturing in the third fiscal quarter. The Company’s policy is to charge-off all of its payday loans, or participation interests in Goleta Loans, which are 180 days or more past due or delinquent. Charge-offs are applied

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as a reduction to the loan loss allowance, and any recoveries of previously charged-off loans or participation interests in Goleta Loans are applied as an increase to the loan loss allowance.

At the end of each fiscal quarter, the Company’s management analyzes the loan loss provision and the allowance that has been computed based on the activity described above to determine if the allowance is adequate based on its understanding of what is occurring in the stores with customers, past loan loss experience, current economic conditions, volume and growth of the loan portfolio, timing of maturity, as well as collections experience. For this purpose, each renewal of a loan (in which no additional principal is advanced) is treated as a continuation of the initial loan, and the Company includes only its participation interests in the Goleta Loans (instead of the entire amount of the Goleta Loans). If necessary, adjustments to the provision and the allowance are made.

An analysis of the loan loss allowance with reference to the Company’s gross loans receivable (which does not include any Republic Loans) is as follows:

                   
      Three Months Ended
      September 30,
     
      2003   2002
     
 
      (in thousands)
Gross loans receivable
  $ 24,090     $ 37,531  
 
Less: Allowance for losses on loans receivable
    9,887       13,826  
 
   
     
 
Loans receivable, net of allowance
  $ 14,203     $ 23,705  
 
   
     
 
Allowance for losses on loans receivable:
               
 
Beginning of period
  $ 8,734     $ 12,213  
 
Provision for loan losses
    4,540       6,344  
 
Charge-offs
    (3,459 )     (4,989 )
 
Recoveries
    72       258  
 
   
     
 
 
End of period
  $ 9,887     $ 13,826  
 
   
     
 
Net loan charge-offs as a percent of volume
    3.9 %     3.3 %
Allowance as a percent of gross loans receivable
    41.0 %     36.8 %

The loan loss allowance as a percentage of gross loans receivable was higher at September 30, 2003 than at September 30, 2002, although the allowance itself was smaller at September 30, 2003 than at September 30, 2002. The increase in percentage is because of a decrease in the Company’s gross loans receivable at September 30, 2003 from September 30, 2002, and that decrease was the result of (1) the decrease in the number of stores in which loan products or services were offered, because the Company ceased to offer loan products or services in Georgia, North Carolina and Alabama, and (2) the offering of Republic Loans, rather than Goleta Loans or the Company’s own loan product or service, at the Company’s stores in Texas, Arkansas, and Pennsylvania.

The schedule below indicates the progression of receipts or collections of each “quarterly portfolio” of loans (consisting of both Company payday loans and participation interests in Goleta Loans). In this case, a “quarterly portfolio” is the Company’s interests in all of the loans that matured in a particular fiscal quarter. Management can track the payment rates at different points of time for each quarterly portfolio.

Management has established the following targets regarding each quarterly portfolio:

  Receive or collect 91% (or 93% in the Company’s third fiscal quarter) of the total volume, or principal amount of loans, by the end of the current quarter (i.e., by September 30 for the payday loans maturing between July 1 and September 30).
 
  Receive or collect a cumulative 92.9% (or 94.5% in the Company’s third fiscal quarter) by 90 days out (i.e., by December 31 for the same quarterly portfolio).
 
  Receive or collect a cumulative 94.5% (or 95.5% in the Company’s third fiscal quarter) by 180 days out (i.e., by March 31 for the same quarterly portfolio). The Company charges off its payday loans when they become delinquent for 180 days.

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The assumed higher rate of payment in the Company’s third fiscal quarter is a result of improved collections during the Company’s tax season, because of borrowers’ receipt of tax refunds.

Collection Progression for Quarterly Loan Portfolios

                                   
      Collection Percentage
     
              Actual
             
Days Following Quarter   Target   Fiscal 2004   Fiscal 2003   Fiscal 2002

 
 
 
 
      First Quarter
30
 
    91.00 %     92.8 %     92.4 %     91.6 %
90
 
    92.90 %           94.7 %     93.3 %
180
 
    94.55 %           95.1 %     94.5 %
      Second Quarter
30
 
    91.00 %           93.1 %     92.9 %
90
 
    92.90 %           95.9 %     95.0 %
180
 
    94.55 %           96.1 %     95.8 %
      Third Quarter
30
 
    93.00 %           93.5 %     94.4 %
90
 
    94.50 %           95.9 %     96.1 %
180
 
    95.45 %           96.1 %     96.5 %
      Fourth Quarter
30
 
    91.00 %           93.4 %     92.4 %
90
 
    92.90 %           95.4 %     95.1 %
180
 
    94.55 %                 95.4 %

Republic Loans

Republic Loans are not included in the Company’s loan portfolio or in its loans receivable, because the Company serves only as a marketing and servicing agent for Republic Bank regarding those loans and does not acquire or own any participation interest in any of those loans. The Republic Bank Agreement provides for the Company to receive fees from Republic Bank, though those fees are subject to reduction or offset by the losses from the Republic Loans that are not collected.

Because of the Company’s economic exposure for losses related to the Republic Loans, the Company has established a payable to reflect its anticipated losses related to uncollected Republic Bank loans that are 180 days or more past due. Though the Company has not had any long-term experience with Republic Bank loans, it believes, based on the similarity of those loans to its own payday loans and the Goleta Loans, that the loss experience with Republic Loans will be similar to the loss experience with those other loans. Accordingly, the payable for amounts due to Republic Bank for losses regarding Republic Loans has been established at a level similar to the loan loss allowance for the Company’s other loan products.

For the three months ended September 30, 2003, the Company provided approximately $1.9 million for losses on Republic Loans and charged-off $1.8 million related to these loans. The balance of the liability for Republic Loan losses reported in accrued liabilities as of September 30, 2003 is $2.3 million.

Liquidity and Capital Resources

Cash Flows from Operating Activities

During the three months ended September 30, 2003 and 2002, the Company had net cash provided by operating activities of $3.1 million and $4.7 million, respectively. The decrease in cash flows from operating activities resulted from the timing of remittances to product or service providers (such as MoneyGram Payment Systems, Inc. and Travelers Express Company Inc., and Republic Bank).

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Cash Flows from Investing Activities

During each of the three months ended September 30, 2003 and 2002, the Company used $0.8 million for purchases of property and equipment related principally to new store openings and remodeling existing stores. Expenditures related to acquisitions were $0.1 million for each of the three months ended September 30, 2003 and 2002.

Cash Flows from Financing Activities

Net cash used by financing activities for the three months ended September 30, 2003, was $17.1 million. The Company reduced its net borrowings under its revolving advance facility from the bank lenders by $14.9 million from June 30, 2003, and it repaid $1.0 million of the term notes to American Capital Strategies, Ltd. since June 30, 2003. Acquisition-related notes payable to sellers decreased by $0.1 million during the three months ended September 30, 2003. The money orders payable decreased $1.3 million from June 30, 2003. The net cash used by financing activities for the three months ended September 30, 2002, was $13.4 million.

Credit Facilities

During the three months ended September 30, 2003, the Company was a party to:

  a credit agreement with a syndicate of banks led by Wells Fargo Bank Texas, National Association (“Wells Fargo Bank”), as administrative agent for itself and other lenders, that provided for revolving credit facilities of up to $165 million; and
 
  a note purchase agreement with American Capital Financial Services, Inc., as agent for its affiliate American Capital Strategies, Ltd., which had purchased $40 million of the Company’s senior subordinated secured promissory notes.

The Company’s existing credit facilities became effective on March 31, 2003. The credit agreement provided for two revolving line-of-credit facilities that expire on March 31, 2006:

  a $120 million primary revolving credit facility that is available throughout the three-year term; and
 
  a $45 million seasonal revolving credit facility that is available to the Company during each year-end holiday and tax season (i.e., December 1 through March 15) during the three-year term.

The revolving line-of-credit facilities include, subject to certain conditions, a letter-of-credit facility from Wells Fargo Bank of up to $5 million.

In addition, the credit agreement acknowledged that the Company could, before March 31, 2005, request an additional $10 million as part of the seasonal revolving credit facility, though none of the lenders committed to lend any of that amount in the credit agreement. On October 31, 2003, the Company and a syndicate of banks led by Wells Fargo Bank, as administrative agent, entered into an amendment to the credit agreement that, among other things, effected that $10 million increase in the seasonal revolving credit facility. See “— Credit Agreement Amendment” below.

Borrowings under the credit agreement may be used for the Company’s working capital and general corporate purposes, but not for capital expenditures or acquisitions (which can only be made out of the Company’s cash flow from operations).

Borrowings under the credit agreement bear interest at a variable annual rate equal to, at the Company’s discretion, either:

  The sum of (a) the greatest of (i) the prime rate publicly announced by Wells Fargo Bank (the “Prime Rate”), (ii) one percent, plus the rate of interest on the secondary market for three-month certificates of deposit reported by the Board of Governors of the Federal Reserve System (the “Board of Governors”), multiplied by a fraction, the numerator of which is one and the denominator of which is one minus the maximum reserve percentages required by the Board of Governors to which Wells Fargo Bank is subject for new negotiable nonpersonal time deposits in dollars of over $100,000 with maturities of approximately three months plus the annual assessment rate that is payable by a member of the Bank Insurance Fund classified as “well capitalized,” and (iii) the federal funds rate plus 0.5%; plus (b) a margin that varies from 1.5% to 2.75% per annum based on the Company’s debt-to-EBITDA ratio. (For this ratio, “EBITDA” is the Company’s earnings before interest, taxes, depreciation, and amortization.) This interest rate adjusts on a daily basis.
 
  The sum of (a) the London Interbank Offered Rate (“LIBOR”) for (at the Company’s discretion) one-, two-, three- or six month maturities, multiplied by a fraction, the numerator of which is one and the denominator of which is one minus the maximum reserve percentages required by the Board of Governors to which Wells Fargo Bank is subject for Eurocurrency funding, plus (b) a margin that varies from 3.0% to 4.25% per annum based on the Company’s debt-to-

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    EBITDA ratio. This interest rate adjusts, at the Company’s discretion, at one-, two-, three-, or six-month intervals, in accordance with the corresponding LIBOR.
 
  The sum of (a) LIBOR for one-month maturities, plus (b) a margin that varies from 3.0% to 4.25% per annum based on the Company’s debt-to-EBITDA ratio. This interest rate adjusts on a daily basis.

The Company has selected the third alternative described above as the annual interest rate for its current borrowings under the credit agreement, and as of September 30, 2003, that interest rate was 4.125% (calculated using LIBOR plus 3.0%). Upon an event of default under the credit agreement, the applicable annual interest rate is increased by three hundred basis points.

The note purchase agreement was entered into as a private placement of $40 million of the Company’s debt securities. Under the note purchase agreement, the Company issued four separate $10 million senior subordinated secured notes (“Notes”) to American Capital Strategies, Ltd.: a Series A Note, a Series B Note, a Series C Note, and a Series D Note. The Notes vary by interest rates, maturity, and payment schedule.

The annual interest rate on the outstanding principal amount of the Notes are:

  Series A Note: LIBOR plus eight percent.
 
  Series B Note: LIBOR plus ten percent.
 
  Series C Note: LIBOR plus 13%.
 
  Series D Note: LIBOR plus 13.25%.

Upon an event of default under the note purchase agreement, the annual interest rate applicable to each outstanding Note is increased by two hundred basis points. Interest on all of the Notes is payable monthly.

The unpaid principal amounts of the Notes are payable, with accrued and unpaid interest, as follows:

  Series A Note: eleven quarterly installments of $833,333.34, payable at the end of each calendar quarter, beginning June 30, 2003; and all remaining amounts at maturity on March 31, 2006.
 
  Series B Note: twelve quarterly installments of $125,000, payable at the end of each calendar quarter, beginning June 30, 2003; seven quarterly installments of $1,062,500, payable at the end of each calendar quarter, beginning June 30, 2006; and all remaining amounts at maturity on March 31, 2008.
 
  Series C Note: At maturity on March 31, 2009.
 
  Series D Note: At maturity on March 31, 2010.

The Company is subject to various restrictive covenants stated in the credit agreement and in the note purchase agreement. The covenants in those documents are substantially similar. The covenants include restrictions on the incurrence of indebtedness from other sources, restrictions on advances to or investments in other persons or entities, restrictions on amounts payable to settle litigation, restrictions on the payment of dividends to shareholders and on the repurchase of shares, and the requirement that various financial ratios be maintained. Certain of the covenants in the credit agreement and in the note purchase agreement require the Company to limit its capital expenditures during each fiscal year to specified amounts and to limit any acquisition of assets or capital stock of an entity in the retail financial services business.

As of September 30, 2003, the Company had borrowed $69.0 million under its revolving line-of-credit facility, and $37.3 million was outstanding under the Notes. As of September 30, 2003, the Company had paid the first installment of $833,333 of the Series A Note and the first installment of $125,000 of the Series B Note. The Prime Rate effective on September 30, 2003 was 4.0%, and LIBOR effective on that date was 1.125%.

Credit Agreement Amendment

On October 31, 2003, the Company entered into an amendment to the credit agreement that increased its seasonal credit facility by $10 million and substituted two new lenders for one exiting lender in the syndicate. The credit facilities now total $175 million, consisting of $120 million working capital facility and a $55 million facility available only during each tax season. None of the other material terms of the existing credit agreement were revised or affected by the amendment.

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Swap Agreements

To reduce its risk of greater interest expense because of interest-rate fluctuations, the Company has entered into interest-rate swap agreements, which effectively converted a portion of its floating-rate interest obligations to fixed-rate interest obligations. On April 23, 2003, the Company entered into an interest-rate swap agreement with JP Morgan Chase Bank, regarding a notional amount of $60 million, associated with the revolving advance, to be effective until March 31, 2006. On June 2, 2003, the Company entered into an interest-rate swap agreement with National City Bank regarding a notional amount of $20 million, associated with the term loan notes, to be effective until March 31, 2006.

Effects of Financing Arrangements

The Company believes that its longer term credit facilities under the existing credit agreement and the note purchase agreement, its funding arrangements for the SSMs in H&R Block offices during the tax season, and its anticipated cash flows from operations will provide adequate working capital for the Company’s operations. Although the credit agreement and the note purchase agreement place some restrictions on capital expenditures, the Company believes that these restrictions do not prohibit the Company from pursuing its growth strategy as currently planned.

Stock Repurchase Program

In fiscal 2000, the Company’s Board of Directors authorized the repurchase from time to time of up to approximately $5 million of the Company’s common stock in the open market or in negotiated transactions. During fiscal 2002, the Company repurchased 211,400 shares at an average price of $12.81 per share. During fiscal 2003, no shares were repurchased. The Company’s current credit agreement and note purchase agreement restrict the Company’s right to repurchase shares. This stock repurchase program will remain in effect, however, until discontinued by the Board of Directors.

Litigation Expenses

As indicated in “Legal Proceedings” below, the Company has been required to defend itself and, in some matters, its directors, officers, and others in various lawsuits and state regulatory proceedings regarding its current and past loan-related activities. The Company has incurred significant legal expenses in conducting that defense, and if the proposed settlement in the Purdie lawsuit is not finally approved by the court or otherwise implemented, the Company may have to incur additional significant legal expenses in defending itself and others, regardless of the Company’s success in defending or otherwise resolving the various proceedings. The Company is, in accordance with its Bylaws, paying the expenses of defense for its directors, officers, and other employees named as additional defendants in these lawsuits. The Company also is, in accordance with the Goleta Agreement, paying all of the expenses of Goleta as a party in these proceedings. The Company expensed an additional $0.1 million during the three months ended September 30, 2003 for administrative expenses related to the settlement of the Purdie lawsuit.

Critical Estimates, Uncertainties or Assessments in the Financial Statements

The preparation of the Company’s financial statements in conformity with generally accepted accounting principles in the United States of America requires the Company to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. In applying the accounting principles, management must often make individual estimates and assumptions regarding expected outcomes or uncertainties. As might be expected, the actual results or outcomes are generally different than the estimated or assumed amounts. These differences are usually minor and are included in the Company’s consolidated financial statements as soon as they are known. Estimates, judgments and assumptions are continually evaluated based on available information and experience. Because of the use of estimates inherent in the financial reporting process, actual results could differ from those estimates.

Actual results related to the estimates and assumptions made in preparing the Company’s consolidated financial statements will emerge over periods of time, such as estimates and assumptions underlying the determination of allowance for loan losses and self-insurance liabilities. These estimates and assumptions are monitored and periodically adjusted as circumstances warrant. For instance, the Company’s liability for self-insurance related to workers’ compensation, general liability, and medical liability may be adjusted based on higher or lower actual loss experience. Although there is greater risk with respect to the accuracy of these estimates and assumptions because of the period over which actual results may emerge, such risk is mitigated by the ability to make changes to these estimates and assumptions over the same period.

Management periodically reviews the carrying value of goodwill and other intangible assets when events and circumstances warrant such a review. One of the methods used for this review is performed using estimates of future cash flows. If the

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carrying value of goodwill or other intangible assets is considered impaired, an impairment charge is recorded for the amount by which the carrying value of the goodwill or intangible assets exceeds its fair value. The Company believes that the estimates of future cash flows and fair value are reasonable. Changes in estimates of such cash flows and fair value, however, could affect the evaluation.

Based on an assessment of the Company’s accounting policies and the underlying judgments and uncertainties affecting the application of those policies, management believes that the Company’s consolidated financial statements provide a meaningful and fair perspective of the Company. The Company does not suggest that other risk factors, such as those discussed elsewhere in this Report and the Company’s other public filings as well as changes in growth objectives, could not adversely impact the consolidated financial position, results of operations and cash flows in future periods.

Critical Accounting Policies

The preparation of financial statements in conformity with generally accepted accounting principles in the United States of America requires the Company to make estimates and assumptions in determining the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reported period. Actual results could differ from the Company’s estimates. The Company believes the most significant estimate made in the preparation of the accompanying consolidated financial statements relates to the determination of its allowance for loan losses. The next paragraph addresses the Company’s accounting policy concerning such allowance.

The Company maintains an allowance for loan losses and a payable to Republic Bank at levels it considers sufficient to cover the anticipated losses in the collection of the Company’s loan portfolio and its liability for Republic Loan losses. The allowance for loan losses and payable to Republic Bank are determined based upon a review of historical and recent loan losses and the loan portfolio, and takes into consideration economic conditions and trends. The allowance for loan losses and payable to Republic Bank are periodically reviewed by the Company’s management with any changes reflected in current operations. It is at least reasonably possible that actual loan losses may be materially different from the recorded allowance for loan losses or recorded amount payable to Republic Bank.

Operating Trends

Seasonality

The Company’s business is seasonal to the extent of the impact of cashing tax refund checks and tax refund anticipation loan checks. The impact of these services is in the third and fourth quarters of the Company’s fiscal year. The Company’s loan-related business declines slightly in the third fiscal quarter as a result of the customers’ receipt of tax refund checks and tax refund anticipation loans.

Impact of Inflation

Management believes the Company’s results of operations are not dependent upon the levels of inflation.

Forward-Looking Statements

This Report contains, and from time to time the Company or certain of its representatives may make, “forward-looking statements” within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. These statements are generally identified by the use of words such as “anticipate,” “expect,” “estimate,” “believe,” “intend,” “plan,” “should,” “would,” and terms with similar meanings. Although the Company believes that the current views and expectations reflected in these forward-looking statements are reasonable, those views and expectations, and the related statements, are inherently subject to risks, uncertainties, and other factors, many of which are not under the Company’s control and may not even be predictable. Those risks, uncertainties, and other factors could cause the actual results to differ materially from these in the forward-looking statements.

Those risks, uncertainties, and factors include, but are not limited to:

  ACE’s relationships with Travelers Express Company, Inc. and its affiliates, with ACE’s bank lenders, with American Capital Strategies, Ltd., and with H&R Block;
 
  ACE’s relationships with third-party providers of products and services offered by ACE or property used in ACE’s operations;
 
  federal and state governmental regulation of check-cashing, short-term consumer lending, and related financial services businesses;

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  the results of litigation regarding short-term consumer lending activities, including the possibility that the Purdie settlement will not receive final court approval or otherwise be implemented;
 
  theft and employee errors;
 
  the availability of adequate financing, suitable locations, acquisition opportunities and experienced management employees to implement the ACE’s growth strategy;
 
  increases in interest rates, which would increase ACE’s borrowing costs;
 
  the fragmentation of the check-cashing industry and competition from various other sources, such as banks, savings and loans, short-term consumer lenders, and other similar financial services entities, as well as retail businesses that offer products and services offered by ACE;
 
  the terms and performance of third-party products and services offered at ACE locations; and
 
  customer demand and response to products and services offered at ACE locations.

The Company expressly disclaims any obligation to update or revise any of these forward-looking statements, whether because of future events, new information, a change in the Company’s views or expectations, or otherwise. The Company makes no prediction or statement about the performance of the Company’s Common Stock.

ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

The Company is exposed to financial market risks, particularly including changes in interest rates that might affect the costs of its financing under the credit agreement and the note purchase agreement. To mitigate the risks of changes in interest rates, the Company utilizes derivative financial instruments. The Company does not use derivative financial instruments for speculative or trading purposes. To reduce its risk of greater interest expense because of interest-rate fluctuations, the Company has entered into interest-rate swap agreements, which effectively converted a portion of its floating-rate interest obligations to fixed-rate interest obligations, as described in Note 3 to Notes to Interim Unaudited Consolidated Financial Statements.

The fair value of the Company’s existing interest-rate swaps was ($1.3) million as of September 30, 2003. Based on the average outstanding indebtedness in the previous quarter, a 10% change in interest rates would have changed the Company’s interest expense by approximately $11,000 (pre-tax) for the quarter ended September 30, 2003 without consideration of the Company’s interest-rate swaps. The associated underlying debt has exceeded the notional amount for each swap throughout the existence of the swap, and it is anticipated that it will continue to do so. Each existing swap is based on the same index as, and repriced on a consistent basis with, its respective underlying debt.

ITEM 4. CONTROLS AND PROCEDURES

Under the supervision and with the participation of the Company’s management, including the Company’s Chief Executive Officer and Chief Financial Officer, the Company has evaluated the effectiveness of the design and operation of the Company’s disclosure controls and procedures, as defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934, as amended, as of the end of the period covered by this Report. Based upon that evaluation, the Chief Executive Officer and Chief Financial Officer concluded that those disclosure controls and procedures are effective. There were no changes in the Company’s internal control over financial reporting during the quarter ended September 30, 2003, that have materially affected, or are reasonably likely to materially affect, the Company’s internal control over financial reporting.

PART II. OTHER INFORMATION

ITEM 1. LEGAL PROCEEDINGS

Goleta Loan-Related Lawsuits and Settlement

Beverly Purdie v. Ace Cash Express, Inc. et al.: On October 15, 2003, the federal court conducted the fairness hearing requiring the requested final approval of the settlement agreement between the Company and the plaintiffs and the plaintiffs’ respective counsel in this lawsuit and the other pending Goleta Loan-related lawsuits, other than Hale v. Ace Cash Express, Inc. Only one person, who was represented by the plaintiff’s counsel in the Hale lawsuit, objected to the proposed settlement at the hearing. The court has not yet ruled on the settlement.

Because of the pending settlement in this lawsuit, there has been no material development in any of the other pending Goleta Loan-related lawsuits. The Company believes that final approval of the settlement will effectively settle and terminate all of those other lawsuits.

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Non-Loan-Related Proceeding

Ace Cash Express, Inc. v. Valley Check Cashiers, Inc., Jeffrey D. Silverman, and Morris Silverman: On October 15, 2003, a Texas state appellate court heard oral arguments in the Company’s appeal of the trial court’s dismissal of the Company’s complaint against Jeffrey D. Silverman and Morris Silverman. The court has not yet ruled on the appeal.

Estimate of Possible Loss or Gain

The Company’s policy is to estimate a possible loss, or a range of possible loss, or a possible gain, or a range of possible gain, and to disclose that estimate, when the Company has determined that a loss or a gain is “probable” and an estimate can reasonably be made. The Company accrues for probable losses and records gains when they are received. The Company believes that the settlement agreement regarding the Goleta Loan-related lawsuits, if finally approved by the court in the Purdie lawsuit, will result in the termination of not only the Purdie lawsuit, but all of the other pending Goleta Loan-related lawsuits. Based on its estimates of the anticipated refund claims by eligible borrowers and of the administrative and other costs related to the settlement, the Company recorded a $5.0 million charge during fiscal year 2003 and recorded an additional $106,000 charge during the quarter ended September 30, 2003 for its settlement payment obligations.

Although the Company believes that its legal claims asserted in the lawsuit filed by it against Valley Check Cashiers, Inc. and others have merit, and although the Company intends to continue to pursue that lawsuit, the Company has not determined that its present likelihood of recovery from that lawsuit is sufficiently probable to justify reflecting any anticipated gain or recovery in the Company’s financial statements.

Other Incidental Proceedings

The Company is also involved from time to time in various legal proceedings incidental to the conduct of its business. Management believes that none of these legal proceedings will result in any material impact on the Company’s financial condition and results of operations.

ITEM 2. CHANGES IN SECURITIES

None

ITEM 3. DEFAULTS UPON SENIOR SECURITIES

None

ITEM 4. SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS

None

ITEM 5. OTHER INFORMATION

On October 29, 2003, the Company entered into Amendment No. 2 to Money Order Agreement with Travelers Express Company, Inc. The amendment amended the existing money order agreement dated as of April 16, 1998 (as previously amended) between the Company and Travelers Express. The amendment extends the term of the money order agreement for four years; the money order agreement as amended is scheduled to expire on December 31, 2007. During the term of the amended agreement, the Company will continue to exclusively offer and sell Travelers Express money orders at the Company’s owned stores.

Under the amendment, Travelers Express agreed to pay the Company:

  A signing bonus of approximately $2 million, of which $200,000 was paid upon execution of the amendment and approximately $1.8 million is payable as of January 1, 2004. If the amended money order agreement is terminated during the four-year extension under certain circumstances, the Company will be obligated to repay Travelers Express a portion (based on a weekly proration) of the signing bonus (without interest). The signing bonus will be amortized on a straight-line basis over the four-year extension.
 
  An annual incentive bonus of $350,000, payable as of January 1 of each of the four calendar years of the extension. If the amended money order agreement is terminated during the extension under certain circumstances, the

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    Company will be obligated to repay Travelers Express a portion (based on a weekly proration) of the annual incentive bonus paid for the calendar year during which the termination occurs (without interest), and no annual incentive bonus will be payable for any subsequent year of the extension. Each annual incentive bonus will be amortized on a straight-line basis over the 12-month period for and during which that bonus is paid.

The amendment also revises, effective January 1, 2004, the parties’ existing fee arrangement based on money orders sold. During the four-year extension, the fee payable for each money order sold, as well as whether the fee is payable by Travelers Express to the Company or by the Company to Travelers Express, will vary according to the monthly volume of money orders sold during the preceding calendar quarter. The fee arrangement therefore provides an incentive to the Company to sell a greater volume of money orders and a detriment to the Company if the volume of money orders sold decreases.

The amendment grants the Company a limited right or option, during the tax season (i.e., January 1 through March 31) of each year, to defer remittances of money order sale proceeds to Travelers Express by one business day. Under the amended money order agreement, the Company will have no other right or option to defer any remittances of money order sales proceeds during the extension.

None of the other material terms of the existing money order agreement are revised or affected by the amendment.

ITEM 6. EXHIBITS AND REPORTS ON FORM 8-K

(a) Exhibits

     
Exhibit Number   Exhibit

 
10.1   First Amendment to Credit Agreement dated as of June 30, 2003, by and among the Company, the lenders listed on the signature pages thereof as Lenders, Wells Fargo Bank Texas, National Association, as administrative agent for the lenders, JPMorgan Chase Bank, as agent for the lenders, Bank of America, N.A., as syndication agent for the lenders, and U.S. Bank National Association, as documentation agent for the lenders.
     
10.2   Second Amendment to Credit Agreement dated as of October 31, 2003, by and among the Company, the lenders listed on the signature pages thereof as Lenders, Wells Fargo Bank Texas, National Association, as administrative agent for the lenders, Bank of America, N.A., as syndication agent for the lenders, and U.S. Bank National Association, as documentation agent for the lenders, together with the Schedules thereto.
     
10.3   Restricted Stock Agreement dated July 2, 2003 between the Company and Jay B. Shipowitz.
     
10.4   Restricted Stock Agreement dated July 2, 2003 between the Company and Barry M. Barron.
     
31   Certifications of Chief Executive Officer and Chief Financial Officer Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
     
32   Certifications of Chief Executive Officer and Chief Financial Officer Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.

(b) Reports on Form 8-K

  (i)   The Company filed a Current Report on Form 8-K during the fiscal quarter ended September 30, 2003, regarding a press release announcing a revised forecast of earnings for its fiscal year ended June 30, 2003 and an agreement to settle its lawsuit against two insurers regarding coverage of claims against it in various lawsuits regarding the former offering of Goleta National Bank short-term loans at its stores. The Company filed the Report dated July 17, 2003, on July 18, 2003. The Items reported therein were as follows:

         
    Item 7 —   Financial Statements and Exhibits:
         
        Exhibit 99.1 – Press Release dated July 17, 2003

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    Item 9 —   Regulation FD Disclosure (Information provided pursuant to Item 12, “Results of Operations and Financial Condition” in accordance with SEC Release No. 34-47583)

  (ii)   The Company filed a Current Report on Form 8-K during the fiscal quarter ended September 30, 2003, regarding a press release announcing its earnings and other financial information for and as of the end of its fiscal year ended June 30, 2003. The Company filed the Report dated August 28, 2003, on August 28, 2003. The Items reported therein were as follows:

         
    Item 7 —   Financial Statements and Exhibits:
         
        Exhibit 99.1 – Press Release dated August 28, 2003
         
    Item 12 —   Results of Operations and Financial Condition

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

         
    ACE CASH EXPRESS, INC.
November 13, 2003   By:   /s/ WILLIAM S. MCCALMONT
       
        William S. McCalmont
        Executive Vice President and
        Chief Financial Officer
        (Duly authorized officer and principal
        financial and chief accounting officer)

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INDEX TO EXHIBITS

     
Exhibit Number   Exhibit

 
10.1   First Amendment to Credit Agreement dated as of June 30, 2003, by and among the Company, the lenders listed on the signature pages thereof as Lenders, Wells Fargo Bank Texas, National Association, as administrative agent for the lenders, JPMorgan Chase Bank, as agent for the lenders, Bank of America, N.A., as syndication agent for the lenders, and U.S. Bank National Association, as documentation agent for the lenders.
     
10.2   Second Amendment to Credit Agreement dated as of October 31, 2003, by and among the Company, the lenders listed on the signature pages thereof as Lenders, Wells Fargo Bank Texas, National Association, as administrative agent for the lenders, Bank of America, N.A., as syndication agent for the lenders, and U.S. Bank National Association, as documentation agent for the lenders, together with the Schedules thereto.
     
10.3   Restricted Stock Agreement dated July 2, 2003 between the Company and Jay B. Shipowitz.
     
10.4   Restricted Stock Agreement dated July 2, 2003 between the Company and Barry M. Barron.
     
31   Certifications of Chief Executive Officer and Chief Financial Officer Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
     
32   Certifications of Chief Executive Officer and Chief Financial Officer Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.

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