RAINDANCE COMMUNICATIONS INC - 10-K Annual Report

Back to GetFilings.com

UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549

FORM 10-K

ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d)
OF THE SECURITIES EXCHANGE ACT OF 1934

FOR THE FISCAL YEAR ENDED DECEMBER 31, 2001

COMMISSION FILE NO. 000-31045

RAINDANCE COMMUNICATIONS, INC.
(A DELAWARE CORPORATION)

I.R.S. EMPLOYER IDENTIFICATION NUMBER 84-1407805
1157 CENTURY DRIVE
LOUISVILLE, COLORADO 80027
(800) 878-7326

SECURITIES REGISTERED PURSUANT TO SECTION 12(b) OF THE ACT:
NOT APPLICABLE

SECURITIES REGISTERED PURSUANT TO SECTION 12(g) OF THE ACT:
COMMON STOCK, $.0015 PAR VALUE PER SHARE

Indicate by check mark whether the registrant (1) has filed all reports
required to be filed by Section 13 or 15(d) of the Securities Exchange Act of
1934 during the preceding 12 months (or for such shorter period that the
registrant was required to file such reports), and (2) has been subject to such
filing requirement for the past 90 days. Yes [X] No [ ]

Indicate by check mark if disclosure of delinquent filers pursuant to Item
405 of Regulation S-K is not contained herein, and will not be contained, to the
best of registrant's knowledge, in definitive proxy or information statements
incorporated by reference in Part III of this Form 10-K or any amendment to this
Form 10-K. [ ]

The approximate aggregate market value of the Common Stock held by
nonaffiliates of the registrant, based upon the last sales price of the Common
Stock reported on the National Association of Securities Dealers Automated
Quotation National Market System was $144,140,909 as of March 15, 2002.

As of March 15, 2002, the registrant had outstanding 48,692,122 shares of
its common stock, $.0015 par value per share.

DOCUMENTS INCORPORATED BY REFERENCE:

Information required by Part III (Items 10, 11, 12 and 13) is incorporated
by reference to portions of the registrant's definitive proxy statement for the
2002 Annual Meeting of Stockholders which will be filed with the Securities and
Exchange Commission within 120 days after the close of the 2001 year.

RAINDANCE COMMUNICATIONS, INC.

ANNUAL REPORT ON FORM 10-K

December 31, 2001

TABLE OF CONTENTS

2

PART I

Except for the historical information contained herein, the following discussion
contains forward-looking statements that involve risks and uncertainties. Our
actual results could differ materially from those discussed herein. Factors that
could cause or contribute to such differences include, but are not limited to,
those discussed in this section, in the sections entitled "Management's
Discussion And Analysis Of Financial Condition And Results of Operations" and
"Additional Risk Factors That May Affect Our Operating Results and the Market
Price of our Common Stock." Readers are cautioned not to place undue reliance on
these forward-looking statements, which speak only as of the date of this
report. We undertake no obligation to revise any forward-looking statements in
order to reflect any subsequent events or circumstances. Readers are urged to
carefully review and consider the various disclosures made by us in this report,
and in our other reports filed with the Securities and Exchange Commission, that
attempt to advise interested parties of the risks and factors that may affect
our business, prospects and results of operations.

ITEM 1. BUSINESS

OVERVIEW

We provide integrated Web conferencing services that offer simple, reliable
and cost-effective tools for everyday business meetings and events. Our
business-to-business communication services are based on proprietary
architecture that integrates traditional telephony technology with real-time
interactive Web tools. Our continuum of interactive services includes Web and
Phone Conferencing for reservationless automated audio conferencing with simple
Web controls and presentation tools, and Web Conferencing Pro, formerly called
Collaboration, which allows users to integrate reservationless automated audio
conferencing with advanced Web interactive tools such as application sharing,
Web touring and online whiteboarding. From a simple audio conference call to a
fully collaborative online event, our customers can choose the best solution to
meet their communication needs. With our services, users initiate, control and
monitor live and recorded one-to-one, one-to-many and many-to-many communication
events including everyday business meetings, sales presentations, employee
training sessions and product demonstrations using only a telephone and a
standard Web browser. We sell these services to large and medium-sized
corporations in diverse vertical markets as well as to resellers of conferencing
and communications services through our direct and indirect sales forces. Our
business model is largely usage-based, which generally means that our customers
only pay for the services that they use. We also offer our customers monthly
subscription rates based on a fixed number of concurrent users. In addition,
through our distribution partners, we may also offer our services on a software
license basis.

We were incorporated in Delaware in April 1997. We first recorded revenues
in 1998 and have incurred net losses since inception. We began offering our Web
and Phone Conferencing service in April 1999 and our Web Conferencing Pro
service, formerly called Collaboration, upon our acquisition of Contigo
Software, Inc. in June 2000. Our principal executive offices are located at 1157
Century Drive, Louisville, Colorado 80027.

INTEGRATED WEB CONFERENCING SERVICES

We combine everyday communication tools, the telephone and personal
computer, through our proprietary architecture to make remote meetings and
events more productive. Our integrated Web conferencing services support various
meeting types and sizes from a simple, reservationless audio conference to
company-wide online training initiatives. These flexible service offerings
enable businesses to choose the right solution to meet their specific needs.

For everyday conference calls, meeting moderators can use their personal
conference ID to begin a phone conference at anytime without a reservation or an
operator. To add another layer of interaction and group collaboration,
moderators use the same ID to begin a Web conference with interactive features
to share rich visual content and encourage participation. We provide customers
simple and convenient communications solutions with access to audio and Web
conferencing with one telephone access number, one user ID, one technical
support team and one billing solution.

3

Our integrated Web conferencing services offer the following benefits:

o Instant Automated Access. Meeting moderators can initiate a conference
at any time using their unique conference ID and PIN code. No
reservation or operator assistance is required for conferences with up
to 96 phone participants and up to 2,500 Web participants. By removing
the reservation and operator-intensive process of traditional
conferencing services, our services give users complete control of
their everyday meetings.

o Reliability and Security. We designed our facilities and
infrastructure to provide the scalability and reliability required to
meet the critical communication needs of our customers. We incorporate
telecommunication-grade reliability standards into our communication
technologies and design our infrastructure to accommodate more
participants and usage than we expect. We monitor servers in our data
center with redundant network connections. In addition to offering our
services in a secure socket layer, or SSL, environment with 128-bit
encryption, we provide a robust firewall configuration that offers
layered protection for customer data. Meeting moderators have the
ability to further ensure and monitor the security of their meetings
using several security features, including PIN codes, audio tones that
signal when a participant enters or exits, conference locks to prevent
additional participants from joining a conference and a participant
count feature. We offer technical support 24 hours a day and seven
days a week.

o Flexible Pricing. We offer our services with flexible pricing models.
A large portion of our services are offered on a usage-based model,
which generally means that our customers pay on a per-minute,
per-participant basis. We also offer our Web Conferencing Pro
customers monthly subscription rates based on a fixed number of
concurrent users. In some cases, there are one-time fees depending on
specific features selected by our customers. In addition, for our
distribution partners, we may offer our services through software
licenses.

We offer several levels of service depending on the customer's needs:

Web and Phone Conferencing. Web and Phone Conferencing combines the
reliability and universal availability of traditional phone conferencing
services with basic Web presentations and controls. This service allows meeting
moderators to initiate a phone conference at any time by using a dedicated
toll-free number and personal ID number. By uploading and sharing a visual
presentation online with conference participants, moderators are able to present
charts and graphs without having to email their presentations in advance and
rely on participants to follow along. Using simple controls, moderators can:
call and add participants; lock the conference for security; allow the
conference to continue once the meeting moderator disconnects; mute and unmute
individuals or the entire group; count the number of participants; request an
operator; disconnect participants; and view lists of both phone and Web
participants, including information on whether the participant joined over the
phone or Web and whether the participant is muted. Immediately after their
conference has ended, users receive an email summary outlining their conference
activity and receive a link to view online reporting, which can be tailored for
each customer's requirements. Our live and recorded streaming capabilities let
meeting moderators extend the reach of their conference by streaming their phone
conference and synchronized slide presentations over the Web. Web casts can be
executed live or can be recorded and made available to an unlimited number of
participants. We offer Web and Phone Conferencing users competitively priced
services with reliability and ease of use to support everyday business meetings.

Web Conferencing Pro. Our Web Conferencing Pro service, formerly called
Collaboration, is a flexible Web conferencing tool that allows sales, marketing
and training professionals to conduct virtual meetings and seminars online.
Meeting moderators can share desktop applications, display slides, conceptualize
on a shared whiteboard and lead a Web tour. In addition, moderators can take
advantage of features that keep participants engaged and encourage
interactivity, such as annotation tools, text chat and polling. Integrated,
reservationless phone conferencing enables the moderator to control both phone
and Web functions from a single interface similar to our Web and Phone
Conferencing service. The interface of our Web Conferencing Pro Service can be
branded with our customer's colors and logo. Our Web Conferencing Pro service is
offered in two versions, Meeting and Seminar. The primary functions of Web
Conferencing Pro Meeting are detailed below:

4

o Application Sharing allows moderators and participants to share
desktop applications, such as Microsoft Word or Excel, in real-time,
even if participants do not have the application loaded on their
individual computers;

o Whiteboarding allows moderators to write or draw in real-time on a
blank whiteboard with multiple drawing tools while participants
simultaneously view these actions;

o Web Touring allows moderators to guide participants anywhere on the
Web in a controlled setting with built-in `click-away' prevention,
which prevents participants from linking to other Web sites while on a
moderated Web tour;

o Text Chat offers real-time chat that can be viewed by all meeting
participants or privately by a select few;

o Polling, which enables moderators to plan or conduct live polling
during a presentation and publish results publicly or privately;

o Co-moderator capabilities enable a moderator to promote any number of
participants to take control of the conference; and

o Record and Playback enables our meeting moderators to extend the reach
of their conference by recording their online presentations and
providing it to unlimited numbers of participants for later viewing.

Web Conferencing Pro Seminar builds upon the features of the Meeting
version with the addition of automated event management tools such as posting
meeting schedules, managing participant registration and setting automatic email
reminders before the event. In addition, the Seminar version includes additional
features to encourage large-group interaction and management, such as our Q&A
feature. The additional functions of Web Conferencing Pro Seminar are detailed
below:

o Public Meeting Calendar provides a centralized location for
participants to view upcoming events and descriptions of events, as
well as the ability to register to attend.

o Event Registration enables moderators to require all participants to
complete a registration form prior to a session and stores the
information for later use. Moderators have the ability to create guest
lists that will allow only specific users access to events, recordings
and stored documents.

o Advanced Event Security allows moderators to create security
preferences based on email addresses to automatically approve or deny
participants as they register.

o Automatic Emails can be customized for approval, denial and reminder
notification.

o Advanced Reports capture all activity before, during or after an event
into an extractable report comparing registered users versus attended
users to track effectiveness of marketing and Web campaigns. Usage
reports can also be created which provide users with pertinent
information regarding the total usage of their site along with
individual accounts.

o Q&A allows the moderator to monitor text questions and either flag the
question for later response, answer it publicly or privately, or
publish a list of questions to the audience.

o Start, Post-Registration and Terminating URLs guide event participants
to a designated Web site before or after the event.

FUTURE SERVICE OFFERINGS

We intend to continue leveraging the infrastructure, technologies, and
proprietary systems that we have developed for our existing services to
facilitate the rapid deployment of service enhancements and future business

5

communication services. Anticipated service enhancements include further
integration of reservationless phone conferencing with our Web Conferencing Pro
platform, development of advanced Web and phone features based on customer
feedback and integration of our services with other widespread business tools,
such as email and calendaring.

CUSTOMERS

We have a diverse base of customers across numerous vertical markets, such
as computer software, business services, manufacturing and financial services.
As of December 31, 2001, we had 1,761 revenue generating customers. In 2001,
direct customers accounted for 85% of our revenue. In addition, we partner with
resellers, such as conferencing and communications providers, to leverage their
large and established customer bases. Some of our distribution partners also use
our services internally. In 2001, we generated 15% of our revenue from these
relationships. No customer accounted for more than 10% of our revenue for the
year ended December 31, 2001.

TECHNOLOGY

We have invested substantial human and capital resources to develop
proprietary systems and applications that integrate disparate telephony and
Internet communication technologies. Our layered approach to building
applications allows us to effectively leverage our existing infrastructure,
technologies and proprietary systems to accommodate changes in the marketplace.
We believe this gives us a competitive advantage by allowing us to quickly and
reliably develop new services and enhance our existing services based on
evolving market needs. We believe that our technological resources give us the
following benefits:

o the ability to identify new and enhance existing Web conferencing
services;

o the ability to build integrated applications by combining traditional
telephony and Internet communication technologies; and

o the ability to build a reliable and scalable communication
infrastructure.

The technologies that support our business fall into four areas described
below:

Data Infrastructure. Our data infrastructure provides Internet connectivity
between our end customers and our automated services. We run a multi-home
network infrastructure and operate our own private networks between our
on-premises data center and leased data centers. Our entire data infrastructure
is redundant with network cores consisting of some of the industry's most
advanced gigabit technology. All data circuits are delivered over multiple local
loop providers and travel to our data facilities over disparate paths. Critical
choke-points in our data architecture are load balanced. With the architecture
design we currently have in place, we have maintained constant service
availability at the data layer for our customers' connectivity. Currently we
provide over 450 Mbits of data layer connectivity to our customers over three
separate Internet backbones.

Voice Infrastructure. Our voice infrastructure provides the telephony
connectivity to our customers that is required for the audio conferencing
aspects of our services. Our voice infrastructure consists mainly of dynamically
routed SS7 call processing systems that integrate closely with our network
providers. These logical layer connections are made over diverse local loop
fiber routes and connect to geographically disparate switching fabrics.
Currently we have over 400 T1 voice circuits in production from two service
providers. We have developed proprietary schemes and methodologies to provide
higher uptime statistics than systems utilizing single network architectures.

Application Infrastructure. Our application infrastructure is developed
in-house and represents a substantial portion of our intellectual property and a
considerable competitive advantage. Our ability to offer our customers
integrated audio and Web functionality is a hallmark of our proprietary layering
methodology. This functionality provides us an advantage over competitors with
less integrated offerings. Our application infrastructure is largely Java based
and is highly redundant and scalable.

6

Business Infrastructure. We operate a largely custom and proprietary
business infrastructure layer that consists of custom real-time billing and
rating engines. These functions enable us to provide our customers with critical
business information and tools. Our architecture is designed to allow us to use
information from each of the other infrastructure layers described above, and as
a result, we can provide current billing information for virtually any type of
communication action that is enabled by our platform. The business
infrastructure layer uses Oracle 8i for all storage and runs on multiple
redundant and host standby servers. Our business layer also allows us to adapt
to changing requirements as next generation services mature.

RESEARCH AND DEVELOPMENT

Our research and development efforts are currently focused on improving the
functionality and performance of our existing services, as well as developing
new services and enhancements to meet the changing needs of our diverse customer
base.

We devote a substantial portion of our resources to developing new services
and features, enhancing existing services, expanding and improving the Internet
and telephony technologies we use and strengthening our technological expertise.
We believe our success will depend, in part, on our ability to develop and
introduce new services and enhancements to our existing services. We have made,
and expect to continue to make, significant investments in research and
development. We expensed approximately $1.0 million, $8.0 million and $5.7
million related to research and development activities in the years ended
December 31, 1999, December 31, 2000 and December 31, 2001, respectively. We
intend to devote substantial resources to research and development for the next
several years. As of March 15, 2002, we had 49 full-time engineers and
developers engaged in research and development activities.

SALES AND MARKETING

Sales. We currently sell our services through a direct sales force and
indirect sales channels. As of March 15, 2002, we had 92 full-time employees
engaged in sales and marketing. The following segments outline our direct and
indirect sales initiatives:

o Direct Sales Force. Our direct sales force targets our services
primarily to large and medium-sized corporations with a proven need
for business communication services in diverse vertical markets, such
as computer software, business services, manufacturing and financial
services. A significant percentage of our direct sales force
compensation is commission based.

o Indirect Sales Force. Our indirect sales initiatives allow us to
extend our reach to businesses of all sizes by developing alternative
distribution channels. The efforts of our indirect sales group focus
on partnering with resellers, such as conferencing and communications
providers, to leverage their large and established customer bases. We
private label or co-brand our services for these partners depending on
their requirements.

Marketing. We primarily focus our marketing efforts on aggressive direct
marketing programs aimed at our target customers. We seek to generate qualified
leads for our sales team, educate and retain existing customers, generate brand
awareness through proactive public relations and drive service enhancements
using research and customer feedback.

CUSTOMER SERVICE

We offer customer support and operator assistance 24 hours a day, seven
days a week. Technical and customer support is available through a toll-free
telephone number and email request system. In addition, our users can request
operator help during a conference directly from their computer or on their
telephone. We also offer substantial self-serve information databases in the
form of frequently asked questions, and user and quick reference guides hosted
on our Web site. As of March 15, 2002, we employed 37 full-time technical and
customer support representatives to respond to customer requests for support.

7

The vast majority of our requests for customer support are based on general
product functionality and basic technical assistance, such as browser setting
adjustments. The majority of our customer inquiries can be addressed during an
operations technician's initial contact with the customer. If the issue cannot
be resolved immediately, it will be escalated to our Level II support team. If
further help is required the issue will be immediately transferred to our Level
III support team. Once the issue is identified and a timeline for a resolution
is determined, the associated operations account manager will contact the
customer with the resolution plan. Additionally, all customer incidents are
tracked within our CRM database for future reference and technical pattern
analysis.

COMPETITION

The market for Web conferencing services is relatively new, rapidly
evolving and intensely competitive. As the market for these services evolves,
more companies are expected to enter this market and invest significant
resources to develop services that compete with ours. As a result, we expect
that competition will continue to intensify and may result in price reductions,
reduced sales and margins, loss of market share and reduced acceptance of our
services.

We believe that the primary competitive factors in the Web conferencing
services market include:

o ease of use of services and breadth of features;

o quality and reliability of communication services;

o pricing;

o quality of customer service;

o brand identity;

o compatibility with new and existing communication formats;

o access to and penetration of distribution channels necessary to
achieve broad distribution;

o ability to develop and support secure formats for communication
delivery;

o scalability of communication services; and

o challenges caused by bandwidth constraints and other limitations of
the Internet infrastructure.

Although we believe our services currently compete favorably with respect
to these factors, our failure to adequately address any of the above factors
could harm our competitive position.

We are an integrated provider of Web conferencing services. As such, we
compete with stand-alone providers of traditional teleconferencing and Web
conferencing services. Some of our current competitors have entered and
expanded, and other competitors or potential competitors may enter or expand
their positions in the Web conferencing services market by acquiring one of our
competitors, by forming strategic alliances with these competitors or by
developing an integrated offering of services. These companies may have large
and established customer bases, substantial financial resources and established
distribution channels that could significantly harm our ability to compete.

In the traditional teleconferencing market, our principal competitors
include AT&T, Global Crossing, MCI WorldCom and Sprint. These companies
currently offer teleconferencing services as part of a bundled
telecommunications offering, which may include video and data conferencing
services and other Web conferencing services. We also compete with traditional
operator-assisted conferencing providers, such as Conference Plus, Genesys,
Intercall and Premier Conferencing. In addition, we compete with resellers of
Web conferencing. In the collaboration services market our principal competitors
include Centra Software, PlaceWare, and WebEx. Some of

8

these competitors offer collaboration services and software with a broader set
of features than we currently offer and may integrate teleconferencing services
into their collaboration offerings through strategic partnerships with
traditional teleconferencing providers. We also compete with resellers of
collaboration services. In addition, some large software providers have
announced their intention to provide Web conferencing services in addition to
their software offerings. There are also a number of distance learning companies
that may enter the Web conferencing services market.

INTELLECTUAL PROPERTY

The success of our business is substantially dependent on the proprietary
systems that we have developed. Currently, we have two issued patents that we
acquired in connection with our acquisition of Contigo. These patents relate to
the collaborative Web touring feature of our Web Conferencing Pro service. As a
result of the Contigo acquisition we also acquired rights to three pending
patent applications. These applications relate to additional aspects of our Web
Conferencing Pro service. We also have a patent application on file that relates
to certain aspects of our Web and Phone Conferencing service. Our current and
future patent applications may fail to result in any patents being issued. If
they are issued, any patent claims allowed may not be sufficient enough to
protect our technology. In addition, any current or future patents may be
challenged, invalidated or circumvented and any right granted thereunder may not
provide meaningful protection to us. The failure of any patent to provide
protection for our technology would make it easier for other companies or
individuals to develop and market similar systems and services without
infringing upon any of our intellectual property rights.

To protect our proprietary rights, we also rely on a combination of
trademarks, service marks, trade secrets, copyrights, confidentiality agreements
with our employees and third parties, and protective contractual provisions. Our
protection efforts may prove to be unsuccessful, and unauthorized parties may
copy or infringe upon aspects of our technology, services or other intellectual
property rights. In addition, these parties may develop similar technology
independently. Existing trade secret, copyright and trademark laws offer only
limited protection and may not be available in every country in which we intend
to offer our services. Policing unauthorized use of our proprietary information
is difficult. Each trademark, trade name or service mark appearing in this
report belongs to its holder.

EMPLOYEES

As of March 15, 2002, we employed 206 people. The employees included 28 in
general and administrative functions, 37 in operations, 92 in sales and
marketing and 49 in research and development. Our future success depends in part
on our ability to attract, retain and motivate highly qualified technical and
management personnel, for whom competition is intense. Our employees are not
represented by a labor union or covered by any collective bargaining agreements.
We consider our employee relations to be good.

9

ITEM 2. PROPERTIES

Our principal executive office is located in Louisville, Colorado where we
lease two facilities, which combined approximate 43,500 square feet. One of the
buildings, representing approximately 36,500 square feet, is partially owned by
Paul Berberian, our chairman of the board, chief executive officer and
president. This lease commenced in October 1999 and has a term of ten years.
Pursuant to this lease, we pay rent of $57,611 per month subject to an annual
adjustment for inflation based on the consumer price index. We also pay the
operating expenses related to this building, which are currently $14,956 per
month and vary on an annual basis. We also lease 4,000 square feet of space in
Boulder, Colorado under a lease that expires in May 2002. Additionally, the
company leases office space for current or former satellite sales offices that
are typically less than 3,000 square feet in eight other states, two of which
the company intends to keep for existing satellite sales offices and the
remainder of which the company intends to sublease. We believe that these
existing facilities are adequate to meet current foreseeable requirements or
that suitable additional or substitute space will be available on commercially
reasonable terms.

ITEM 3. LEGAL PROCEEDINGS

From time to time, we have been subject to legal proceedings and claims in
the ordinary course of business. Although we are not currently involved in any
material legal proceedings, we may in the future be subject to legal disputes.
Any claims, even if not meritorious, could result in the expenditure of
significant financial and managerial resources. We are not aware of any legal
proceedings or claims that we believe will have, individually or in the
aggregate, a material adverse effect on our business.

ITEM 4. SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS

No matters were submitted to a vote of security holders during the fourth
quarter of 2001.

10

PART II

ITEM 5. MARKET FOR REGISTRANT'S COMMON EQUITY AND RELATED STOCKHOLDER MATTERS

Our common stock commenced trading under the trading symbol RNDC on The
Nasdaq National Market on May 17, 2001. Prior to that, our common stock traded
on The Nasdaq National Market under the trading symbol EVOK, which commenced
with our listing on July 25, 2000. The price for the common stock as of the
close of business on March 15, 2002 was $3.985 per share. As of March 15, 2002,
we had approximately 234 stockholders of record.

The following table sets forth the high and low sales prices per share of
our common stock as of the market close for the periods indicated:

We have never paid any cash dividends on our common stock. We intend to
retain all earnings if any, for use in our business and do not anticipate paying
any cash dividends on our common stock in the foreseeable future.

The stock markets have experienced price and volume fluctuations that have
particularly affected technology companies, resulting in changes in the market
prices of the stock of many companies which may not have been directly related
to the operating performance of those companies. Such broad market fluctuations
may adversely affect the market price of our common stock. In addition, factors
such as announcements of technological innovations or new products by us or our
competitors, market conditions in the software or Internet infrastructure
industries and quarterly fluctuations in our operating results may have a
significant adverse effect on the market price of our common stock.

In the fourth quarter of 2001, we issued to employees options to purchase
369,201 shares of common stock at an average exercise price of $4.38 per share.
These securities were issued under Rule 701 of the Securities Act of 1933.

On July 25, 2000, we commenced our initial public offering, which consisted
of 7,000,000 shares of our Common Stock at $8.00 per share pursuant to a
registration statement (No. 333-30708) declared effective by the Securities and
Exchange Commission on July 24, 2000. The offering has been completed and all
shares have been sold. The managing underwriters for the initial public offering
were Salomon Smith Barney Inc., FleetBoston Robertson Stephens Inc., Thomas
Weisel Partners LLC and CIBC World Markets Corp. Aggregate gross proceeds from
the offering were $56,000,000.

We incurred the following expenses in connection with the offering:
underwriters' discounts and commissions of $3.9 million and approximately $1.8
million in other expenses, for total expenses of approximately $5.7 million.
After deducting expenses of the offering, we received net offering proceeds of
approximately $50.3 million. We have used $29.8 million of the net proceeds for
operating expenses. The remainder of the net proceeds is invested in a money
market account.

No payments constituted direct or indirect payments to any of our
directors, officers or general partners or their associates, to persons owning
10% or more of any class of our equity securities or to any of our affiliates.

11

ITEM 6. SELECTED CONSOLIDATED FINANCIAL DATA

The following selected historical consolidated financial data should be
read in conjunction with our consolidated financial statements and the notes to
such statements and "Management's Discussion and Analysis of Financial Condition
and Results of Operations" included elsewhere in this Annual Report on Form
10-K. The consolidated statement of operations data for each of the years in the
three year period ended December 31, 2001, and the balance sheet data at
December 31, 2000 and 2001 are derived from our financial statements, which have
been audited by KPMG LLP, independent auditors, and are included elsewhere in
this filing. The statement of operations data for the period from inception
(April 17, 1997) to December 31, 1997 and for the year ended December 31, 1998
and the balance sheet data at December 31, 1997, 1998 and 1999 are derived from
our audited financial statements, which have been audited by KPMG LLP and are
not included in this filing. We acquired Contigo Software, Inc. in June 2000 in
a transaction accounted for as a purchase. The consolidated statement of
operations data for each of the two years ended December 31, 2001 and the
consolidated balance sheet data as of December 31, 2000 and 2001 include the
results of operations of Contigo subsequent to June 16, 2000 and the financial
position of Contigo as of such date, respectively. Historical results are not
necessarily indicative of the results to be expected in the future.

13

ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS
OF OPERATIONS

This Annual Report on Form 10-K contains forward-looking statements,
including without limitation, statements containing the words "believes,"
"anticipates," "expects," and words of similar import and statements regarding
our strategy, financial performance, and revenue sources that involve risks and
uncertainties. Our actual results may differ significantly from the results
discussed in the forward-looking statements. Factors that might cause such a
difference include, but are not limited to, those discussed in the subsection
entitled "Additional Risk Factors that May Affect Our Operating Results and The
Market Price of Our Common Stock." Readers are urged to carefully review and
consider the various disclosures made in this report and in our other reports
filed with the SEC that attempt to advise interested parties of certain risks
and factors that may affect our business. You should read this analysis in
conjunction with our consolidated financial statements and related notes that
begin on page F-1.

OVERVIEW

We provide integrated Web conferencing services that offer simple,
reliable and cost-effective tools for everyday business meetings and events.
These services offer a continuum of real-time, interactive communications tools
for businesses, including automated phone conferencing, Web conferencing for Web
presentations with online controls and advanced collaboration tools, which allow
users, among other things, to share applications, tour the Web and whiteboard
ideas online. Our business model is largely usage-based, which generally means
that our customers only pay for the services they use. We sell these services to
large and medium-sized corporations in various markets, as well as to resellers
of conferencing and communications services through our direct and indirect
sales channels.

We have incurred losses since commencing operations and, as of December
31, 2001, we had an accumulated deficit of $168.5 million. Our net loss was
$33.3 million and $9.5 million for the three months ended December 31, 2000 and
2001, respectively, and $98.8 million and $52.7 million for the twelve months
ended December 31, 2000 and 2001, respectively. We have not achieved
profitability on a quarterly or annual basis. We expect to continue to incur
losses at least through 2002, particularly due to significant non-cash charges
for amortization of unearned stock option compensation and depreciation expense.
Despite the progress we have made in managing and controlling expenses, we will
need to generate higher revenue to support expected expenses and to achieve and
sustain profitability.

On June 16, 2000, we acquired Contigo Software, Inc. We have included
the results of operations of Contigo subsequent to June 16, 2000 in our
statements of operations. This acquisition was accounted for using the purchase
method of accounting and we recorded $80.5 million of goodwill in the quarter
ending June 30, 2000, which we are amortizing over a period of three years. For
the twelve months ended December 31, 2001, amortization expense pertaining to
goodwill was $26.5 million. To the extent we do not generate sufficient cash
flow to recover the amount of the investment recorded, the investment may be
considered impaired and could be subject to earlier write-off. In July 2001, the
Financial Accounting Standards Board issued two pronouncements that affect
business combinations going forward and amortization of goodwill and other
intangible assets for previously recorded business combinations. As a result of
this new guidance, effective January 1, 2002 we will no longer be recording
amortization on our acquired goodwill. SFAS 142 requires a different method of
determining impairment than we currently use. The effect of this change on our
financial statements has not yet been determined.

Prior to our restructuring in January 2001, we derived revenue from
services other than our Web conferencing services. Revenue attributable to our
Web conferencing services represented 93%, 99%, 100% and 100% of our total
revenue for the three months ended March 31, 2001, June 30, 2001, September 30,
2001 and December 31, 2001, respectively. We expect to derive all of our revenue
in the future from these services and any next-generation services developed
from them. The following describes how we recognize revenue for the services we
have offered in 2001.

o Web and Phone Conferencing Revenue. Revenue for our Web and Phone
Conferencing service is based upon the actual time that each
participant is on the phone or logged onto the Web. Similarly, a
customer is charged a per-minute, per-user fee for each participant
listening and viewing a live or recorded simulcast. In addition, we
charge customers a one-time fee to upload visuals for a phone
conference or a recorded simulcast. We recognize revenue from our Web
and Phone Conferencing services as soon as a call or simulcast of a
call is completed. We recognize revenue associated with any initial
set-up fees ratably over the term of the contract.

14

o Web Conferencing Pro Revenue. Revenue for our Web Conferencing Pro
service, formerly called Collaboration, is derived from a concurrent
user and usage fee in addition to event fees or, in more limited cases,
a software license fee. Revenue from concurrent user fees is recognized
monthly regardless of usage, while usage fees are based upon either
monthly connections or minutes used. Event fees are generally hourly
charges that are recognized as the events take place. We recognize
revenue associated with any initial set-up fees ratably over the term
of the contract. Revenue from software license agreements is recognized
upon shipment of the software when all the following criteria have been
met: persuasive evidence of an arrangement exists; delivery has
occurred; the fee is fixed or determinable; collectibility is probable;
and vendor specific objective evidence is available for the fair value
of all undelivered elements.

o Webcasting Revenue (former service). Prices and specific service terms
were usually negotiated in advance of service delivery. We recognized
revenue from live event streaming when the content was broadcast over
the Internet. We recognized revenue from encoding recorded content when
the content became available for viewing over the Internet. We
recognized revenue from pre-recorded content hosting ratably over the
hosting period.

o Talking Email Revenue (former service). Prices and specific service
terms were negotiated in advance of service delivery. We recognized
revenue, including any setup fees, ratably over the life of the
contract.

Our cost of revenue consists primarily of telecommunication expenses,
depreciation of network and data center equipment, Internet access fees and fees
paid to network providers for bandwidth, equipment maintenance contract
expenses, compensation and benefits for operations personnel and allocated
overhead. Our telecommunication expenses are variable and directly correlate to
the use of our services. Our depreciation, Internet access and bandwidth
expenses, equipment maintenance expenses and compensation expenses generally
increase as we increase our capacity and build our infrastructure. We will
continue to make investments in our infrastructure, however, we do not expect a
need for large-scale capital expenditures in 2002. As a result, we expect
expenses for depreciation, Internet access and bandwidth expenses to slightly
increase in absolute dollars. We expect our current capacity and infrastructure,
coupled with the capital expenditures that we expect to make in early 2002, will
accommodate our revenue projections through 2002. We expect capital expenditures
to average $1.0 million to $2.0 million per quarter over the course of the year.

We incur sales and marketing expenses that consist primarily of the
salaries, commissions and benefits for our sales and marketing personnel,
consulting fees, remote sales offices expenses, advertising and promotion
expenses and allocated overhead. In the fourth quarter of 2000, and continuing
into the first quarter of 2001, we streamlined our sales force, renegotiated
certain sales and marketing commitments and consolidated certain remote sales
offices and we believe, as of December 31, 2001, that we have experienced
substantially all the benefits of these cost savings initiatives. We expect
sales and marketing expenses to increase at a lower rate than our projected
percentage revenue growth.

We incur research and development expenses that consist primarily of
salaries and benefits for research and development personnel, consulting fees
and allocated overhead. We expense research and development costs as they are
incurred, except for certain capitalized costs associated with internally
developed software. We expect to continue to make investments in research and
development and anticipate that these expenses will remain relatively flat or
increase slightly in absolute dollars; however, we expect them to decrease as a
percentage of revenue over time.

We incur general and administrative expenses that consist primarily of
expenses related to finance, human resources, administrative and general
management activities, including legal, accounting and other professional fees,
in addition to other general corporate expenses. We expect general and
administrative expenses to remain relatively flat in terms of absolute dollars;
however, we expect them to decrease as a percentage of revenue over time.

Amortization of goodwill consists of goodwill acquired in business
combinations. In connection with the Contigo acquisition and as a result of the
recent change in accounting for goodwill, 2001 is the final year in which we
recorded goodwill amortization. We recorded a total of $26.5 million of goodwill
amortization in 2001.

Since our inception, we have used stock-based compensation for
employees and members of our board of directors to attract and retain strong
business and technical personnel. During the year ended December 31, 2001, we
recorded $1.2 million of deferred stock option compensation and we expensed $2.8
million related to stock-based

15

compensation. Stock-based compensation amounts are based on the excess of the
fair value of our common stock on the date of grant or sale over the option
exercise price or stock purchase price. Compensation expense related to stock
options is amortized over the vesting period of options, which ranges from one
to four years. Additionally, as a result of reductions and changes in our
workforce that occurred in 2001, we reversed $5.1 million of deferred stock
option compensation, related to the cancellation of unvested stock options. We
expect to incur stock-based compensation expense of approximately $2.2 million
in 2002, $1.5 million in 2003 and $0.1 million in 2004 for common stock issued
or stock options awarded to our employees and members of our board of directors
through December 31, 2001, under our stock compensation plans.

OTHER DATA

We evaluate operating performance based on several factors, including
our primary internal financial measure of loss before amortization and other
charges ("LBAC"). Consistent with our increased focus on controlling capital
spending, we measure operating performance after charges for depreciation. This
analysis eliminates the effects of considerable amounts of amortization of
goodwill recognized in connection with our acquisition of Contigo Software,
Inc., stock-based compensation and the other charges set forth below.

The calculation of loss before amortization and other charges, which
excludes preferred stock dividends and accretion, is as follows (in thousands):

The trends depicted by the LBAC calculation indicate that we have been
successful in significantly reducing both our net loss as well as LBAC,
primarily as a result of our efforts to control operating costs while
simultaneously increasing revenue. For the year ended December 31, 2001 as
compared with the year ended December 31, 2000, our net loss decreased by $46.0
million and LBAC decreased by $48.6 million. Thus, LBAC primarily indicates that
although we have incurred significant expenses for goodwill amortization, asset
impairment charges and other charges, which are partially offset by lower
stock-based compensation expense, we have significantly improved operating
performance through a combination of lower operating expenses and higher
revenue.

Beginning January 1, 2002, we will have a significant reduction or
improvement in our net loss because of the issuance of a new accounting standard
that eliminates goodwill amortization. As indicated in the LBAC calculation
above, we expensed $14.5 million and $26.5 million in goodwill amortization in
2000 and 2001, respectively. As a result of this accounting pronouncement, in
the future we will no longer expense goodwill amortization and, correspondingly,
our net loss should decrease relative to prior periods in which we did expense
significant amounts of goodwill amortization.

The funds depicted by LBAC are not available for our discretionary use
due to debt service, debt maturities and other commitments that we have made.
Cash flow calculated in accordance with generally accepted accounting principles
is as follows: net cash used by operations was $6.2 million, $67.9 million and
$9.7 million for the years ended December 31, 1999, 2000 and 2001, respectively;
net cash used by investing activities was $9.3 million, $33.9 million and $3.7
million for the years ended December 31, 1999, 2000 and 2001, respectively; net
cash provided by financing activities was $103.5 million, $55.9 million and $4.4
million for the years ended December 31, 1999, 2000 and 2001. LBAC should be
considered in addition to, not as a substitute for, net loss attributable to
common

16

stockholders and other measures of financial performance reported in accordance
with generally accepted accounting principles. LBAC is a measure of operating
performance and liquidity that is commonly reported and widely used by analysts,
investors and other interested parties because it eliminates significant
non-cash charges and other charges to earnings. However, LBAC as used by us may
not be comparable to similarly titled measures reported by other companies.

RESULTS OF OPERATIONS

YEAR ENDED DECEMBER 31, 2001 COMPARED TO YEAR ENDED DECEMBER 31, 2000

Revenue. Total revenue increased by $21.4 million from $18.0 million
for the year ended December 31, 2000 to $39.4 million for the year ended
December 31, 2001. The increase was primarily due to increased customer account
penetration and the addition of new customers. In addition, as a result of the
acquisition of Contigo Software, Inc., we first reported revenue from our Web
Conferencing Pro service beginning in June 2000. As part of the restructuring
announced in January 2001, we indicated our intent to primarily focus on our
core Web conferencing service offerings. Accordingly, the second quarter of 2001
was the final quarter in which revenue was generated from Webcasting and Talking
Email as we satisfied legacy commitments made to customers.

Cost of Revenue. Cost of revenue increased $6.4 million from $16.1
million for the year ended December 31, 2000 to $22.5 million for the year ended
December 31, 2001. Depreciation expense decreased $1.0 million for the year
ended December 31, 2001 over the respective period in 2000 primarily due to the
write-down of particular assets to their fair value in the second quarter of
2001. We are not recording any depreciation expense on assets no longer in use
and held for disposal. Telecommunication costs and Internet access costs
increased $7.0 million in 2001 over 2000. This increase resulted from additional
phone charges consistent with increased use of our Web and Phone Conferencing
service. Salaries and payroll related expenses increased $0.2 million for the
year ended December 31, 2001 over the respective period in 2000 due to an
increase in salaries and payroll related expenses even though headcount remained
relatively consistent year over year. Maintenance expense decreased $0.2 million
in 2001 from 2000. The decrease was primarily due to reduction of maintenance
costs associated with the equipment we took out of service in the second quarter
of 2001.

Sales and Marketing. Sales and marketing expense decreased $32.8
million from $53.2 million for the year ended December 31, 2000 to $20.4 million
for the year ended December 31, 2001. Expenses related to advertising and
promotion decreased $22.4 million in the year ended December 31, 2001 from the
respective period in 2000 as we reduced our advertising in anticipation of
changing our name in the second quarter of 2001. The decreased spending on
advertising and promotional campaigns continued through the fourth quarter of
2001. Salaries, commissions and payroll related expenses decreased $7.0 million
for the year ended December 31, 2001 from the year ended December 31, 2000
primarily related to the reduction in our sales force as a result of our
corporate restructuring which took place in January 2001. Bad debt expense
increased $0.4 million for the year ended December 31, 2001 over the respective
period in 2000. This increase is related to incremental charges to our bad debt
reserve as our accounts receivable increase. The remainder of the expenses that
decreased for the year ended December 31, 2001 from the year ended December 31,
2000 are office rent, recruiting, telecommunications and Internet access costs,
travel, and trade show related expenditures consistent with the reduction in our
workforce and office closures that took place in January 2001 and our cost
containment initiatives that continued throughout 2001.

Research and Development. Research and development expense decreased
$2.3 million from $8.0 million for the year ended December 31, 2000 to $5.7
million for the year ended December 31, 2001. Personnel and payroll related
expenses decreased $1.6 million for the year ended December 31, 2001 as compared
with the year ended December 31, 2000 primarily as a result of a reduction in
headcount associated with our restructuring, which took place in January 2001,
and an increase in capitalized salaries related to internally developed
software. The remainder of the decrease for the year ended December 31, 2001
from the respective period in 2000 is explained by $0.2 million decrease in each
of the following expenses: outside services, office supplies, and office rent.
Additionally, there was a $0.1 million decrease in telecommunications and
Internet access costs.

General and Administrative. General and administrative expense
decreased $1.0 million from $8.4 million for the year ended December 31, 2000 to
$7.4 million for the year ended December 31, 2001. Expenses for legal fees
decreased $0.8 million in the year ended December 31, 2001 as compared with the
year ended December 31, 2000,

17

primarily due to our litigation settlement which took place in the first quarter
of 2001, thereby reducing our legal fees in 2001. Royalty expense decreased $0.2
million for the year ended December 31, 2001 as compared with the year ended
December 31, 2000 as our royalty commitment ceased in the first quarter of 2001.

Amortization of Goodwill. Amortization of goodwill was $14.5 million
and $26.5 million for the years ended December 31, 2000 and December 31, 2001,
respectively, as result of our acquisition of Contigo in June 2000. In 2002,
Statement of Financial Accounting Standards No. 142 (SFAS 142), "Goodwill and
Other Intangible Assets" will become effective and as a result, we will not
amortize approximately $38.7 million in net goodwill over the next 2 years.
Amortization expense related to goodwill would have been $26.5 million in 2002
and $12.2 million in 2003. In lieu of amortization, we are required to perform
an initial impairment review of our goodwill in 2002 and an annual impairment
review thereafter. We expect to complete our initial review during the first
quarter of 2002 and at that time we will know whether we will be required to
recognize any transitional impairment losses as the cumulative effect of a
change in accounting principle.

Stock-Based Compensation Expense. Stock-based compensation expense
decreased $5.6 million from $8.4 million for the year ended December 31, 2000 to
$2.8 million for the year ended December 31, 2001. Prior to our initial public
offering, options and stock purchase rights were granted at less than the
estimated initial public offering price resulting in deferred compensation
charges, which are being recognized over vesting periods ranging from one to
four years. During the years ended December 31, 2000 and December 31, 2001, we
recorded $10.7 and $1.2 million, respectively, of deferred stock option
compensation. Additionally, for the year ended December 31, 2001 and as a result
of reductions and changes in our workforce, we reversed $5.1 million of deferred
stock option compensation related to the cancellation of unvested stock options.

Asset Impairment Charges. We have previously recorded losses that have
reduced our investment in Evoke Communications Europe to zero. We have no
obligations to fund future operating losses of Evoke Communications Europe. In
the third quarter of 2001, the board of directors of Evoke Communications Europe
unanimously approved a plan of liquidation and dissolution and, as a result,
Evoke Communications Europe will be liquidated and its operations will cease. In
the fourth quarter of 2001, we received equipment valued at $1.8 million and we
anticipate receiving, prior to December 31, 2002, cash of approximately $1.0
million. We recorded an impairment charge of $1.8 million in 2001, which
represented the excess of the note receivable from Evoke Communications Europe
over the cash and equipment we expect to receive.

In the second quarter of 2001, we performed a strategic review of our
fixed assets and adopted a plan to dispose of excess equipment. This review
consisted of identifying areas where we had excess capacity and, as a result,
excess equipment. This review was prompted by the slowdown in general economic
conditions that continued through the second quarter of 2001. We completed a
significant portion of the sale and disposal of the assets in 2001 and expect to
complete the remainder in 2002. In connection with the plan of disposal, we
determined that the carrying values of some of the underlying assets exceeded
their fair values, and, as a result, we recorded an impairment loss of $2.7
million in the second quarter of 2001. We determined the asset write-offs under
the held for disposal model. In addition, we wrote off approximately $0.1
million in intangible assets primarily related to trademarks associated with our
previous name.

Restructuring Charges. In the fourth quarter of 2000, we began an
assessment of our cost structure and in December 2000, our board of directors
approved a plan of restructuring, which was announced in January 2001. In
connection with this restructuring, we streamlined our operations to focus on
our core Web conferencing service offerings. Additionally, in connection with
streamlining operations, we refocused our marketing strategy, reduced our
workforce and closed several leased office facilities. In connection with
actions taken to streamline operations, we recorded restructuring charges in the
first quarter of 2001 of $0.8 million. In the second quarter of 2001, we
incurred severance charges of $0.1 million and incurred a favorable
restructuring reserve adjustment of $1.4 million primarily due to successfully
leasing several remote offices with terms more favorable than originally
anticipated, and also consummated an early termination settlement of a contract
cancellation charge. In the third quarter of 2001, we recorded a net
restructuring charge of $0.3 million consisting of a $0.5 million charge to
close two additional remote sales offices and additional charges associated with
offices that remain vacant while we continue our attempts to sublease these
facilities, and a $0.2 million favorable restructuring adjustment as a result of
successfully terminating two facility lease commitments with terms more
favorable than originally anticipated. In the fourth quarter of 2001, we
recorded a restructuring charge of $0.1 million to record additional charges
associated with

18

offices that remain vacant while we continue our attempts to sublease these
facilities. At December 31, 2001, our restructuring reserves totaled $1.6
million, of which $0.7 million is current and $0.9 million is long-term and
solely relates to lease cancellation costs, which will be relieved as payments
are made. Through December 31, 2001, we have been successful in sub-leasing four
facilities and terminating facility lease commitments on four facilities. As of
December 31, 2001, the restructuring reserve for facilities was comprised of
seven offices. The remaining balances will be adjusted as we continue in our
efforts to sublease or otherwise minimize our commitments on our remaining
remote sales offices.

Contract Termination Charges. In March 2001, we agreed to terminate a
software license agreement. In connection with the termination, we incurred a
charge of approximately $1.8 million, primarily related to the unamortized cost
of the software license. Additionally, as part of the consideration to terminate
the license agreement, we returned an investment in the software company's
common stock, which resulted in the recognition of an additional realized loss
of $1.2 million on the investment, which is reflected in Other Income (Expense).

Other Income (Expense). Interest income decreased $2.3 million from
$3.7 million for the year ended December 31, 2000 to $1.4 million for the year
ended December 31, 2001. The decrease was related to higher average cash
balances in 2000 compared to 2001 due to the private equity financing we
completed in the fourth quarter of 1999 and first quarter of 2000 that was
utilized in operations over the course of 2000 and into 2001. The decrease is
also due to lower rates of return on our cash balances in 2001 as compared to
2000. Interest expense remained flat at $0.5 million for the years ended
December 31, 2000 and 2001. Loss on the sale of fixed assets was $0.3 million
for the year ended December 31, 2001.

YEAR ENDED DECEMBER 31, 2000 COMPARED TO YEAR ENDED DECEMBER 31, 1999

Revenue. Total revenue increased by $15.8 million from $2.2 million for the
year ended December 31, 1999 to $18.0 million for the year ended December 31,
2000. The increase was primarily due to increased customer account penetration
and the addition of new customers of our Web and Phone Conferencing service. In
addition, as a result of the acquisition of Contigo Software, Inc., we first
reported revenue from our Web Conferencing Pro service beginning in June 2000.
The remainder of the increase is explained by increased usage of our Webcasting
service and revenue attributable to our Talking Email service. Our customer
concentrations decreased, as no single customer accounted for greater than 10%
of our revenue for the year ended December 31, 2000.

Cost of Revenue. Cost of revenue increased $12.8 million from $3.4 million
for the year ended December 31, 1999 to $16.1 million for the year ended
December 31, 2000. Depreciation expense increased $5.0 million for the year
ended December 31, 2000 over 1999 as we built out our data operation centers in
both Boulder and Louisville, Colorado. Telecommunication costs and Internet
access costs increased $5.1 million for the year ended December 31, 2000 over
1999 as we incurred phone charges consistent with increased use of our Web and
Phone Conferencing service and also increased our bandwidth to accommodate
additional growth in our business. Salaries and payroll related expenses
increased $1.3 million for the year ended December 31, 2000 over 1999 as we
hired technical support, consulting and training personnel to provide support
services to our customers. Maintenance expense increased $1.1 million for the
year ended December 31, 2000 over 1999 due primarily to maintenance agreements
that cover equipment located in our data operation facility. For the year ended
December 31, 2000 we recorded our first positive gross profit, which was
attributable to the higher revenue and growing operating leverage in our
business model.

Sales and Marketing. Sales and marketing expense increased $46.2 million
from $7.0 million for the year ended December 31, 1999 to $53.2 million for the
year ended December 31, 2000. Expenses related to advertising and promotion
increased $23.7 million for the year ended December 31, 2000 over 1999 as we
focused on creating brand awareness, which included advertising and promotional
programs with partners. Additionally, for the year ended December 31, 2000,
$14.0 million of the increase in sales and marketing expense was attributable to
personnel and payroll related expenses for additional sales and marketing
personnel that we hired to expand our sales and distribution network. The
remainder of the increase was due to an increase in office rent, allocated
depreciation, trade show related expenditures and an overall increase in
expenditures that were necessary to support the increase in sales and marketing
personnel in 2000.

19

Research and Development. Research and development expense increased $7.0
million from $1.0 million for the year ended December 31, 1999 to $8.0 million
for the year ended December 31, 2000. The increase was primarily related to
personnel and payroll related expenses resulting from an increase in headcount
and, to a lesser extent, consulting fees and allocated depreciation.

General and Administrative. General and administrative expense increased
$6.6 million from $1.8 million for the year ended December 31, 1999 to $8.4
million for the year ended December 31, 2000. The increase was primarily due to
an increase in professional fees, particularly legal fees and expenses related
to our trademark dispute, an increase in accounting fees as a result of our
initial public offering, an increase in personnel and payroll related expenses
and insurance premiums associated with our director and officers' liability
insurance.

Amortization of Goodwill. Amortization of goodwill was $14.5 million for
the year ended December 31, 2000 as result of our acquisition of Contigo in June
2000. We expected to continue to record goodwill amortization expenses related
to this acquisition over the next three years, however, in July 2001, the
Financial Accounting Standards Board (FASB) issued Statement of Financial
Accounting Standards (SFAS) 142, "Goodwill and Other Intangible Assets." We
continued to record amortization of goodwill through December 31, 2001 and upon
adoption of this pronouncement on January 1, 2002 we will no longer be required
to amortize our goodwill.

Stock-Based Compensation Expense. Stock-based compensation expense
increased $5.9 million from $2.5 million for the year ended December 31, 1999 to
$8.4 million for the year ended December 31, 2000. For the year ended December
31, 2000 and prior to our initial public offering, options were granted at less
than the estimated initial public offering price resulting in deferred
compensation of $10.7 million, which is being recognized over vesting periods
ranging from one to four years. In addition, for the year ended December 31,
2000, and prior to our initial public offering, stock purchase rights were
granted for the purchase of 398,296 shares of common stock with exercise prices
below the estimated initial public offering price, resulting in compensation
expense of $3.2 million in the year ended December 31, 2000, which is included
in the $8.4 million reflected above.

Restructuring Charges. In the fourth quarter of 2000, we began an
across-the-board assessment of our cost structure and in December 2000, our
board of directors approved a plan of restructuring. In connection with this
restructuring, we streamlined our operations to focus on our core Web
conferencing service offerings, while terminating our non-core services.
Additionally, in connection with streamlining operations, we refocused our
marketing strategy, closed several leased office facilities and reduced our
workforce. In connection with actions taken to streamline operations,
restructuring charges were recorded in the fourth quarter of 2000 and amounted
to $9.5 million. The restructuring activities primarily related to lease and
other contract cancellation costs and asset impairment charges. The charge
included cash charges of $3.5 million for contract cancellation costs and
non-cash charges of $1.6 million for asset write-offs. Approximately 115
employees, three of whom were in management positions, were affected by the
restructuring, publicly announced on January 9, 2001. The workforce reduction
affected all departments. Remaining balances recorded at December 31, 2000
totaled $4.4 million and related principally to lease and other contract
cancellation costs, which will be relieved through 2005 as leases and contracts
expire.

Other Income (Expense). Interest income increased $3.0 million from $0.7
million for the year ended December 31, 1999 to $3.7 million for the year ended
December 31, 2000. The increase was related to higher cash balances in 2000
compared to 1999 due to the private equity financing we completed in the fourth
quarter of 1999 and first quarter of 2000, as well as proceeds received from our
initial public offering. Interest expense increased $0.1 million for the year
ended December 31, 2000 compared to 1999 as a result of an increase in our debt.
In the fourth quarter of 2000 we recorded a $0.2 million loss related to our
unconsolidated joint venture European subsidiary.

20

INCOME TAXES

We use the asset and liability method of accounting for income taxes as
prescribed by Statement of Financial Accounting Standard No. 109, "Accounting
for Income Taxes". At December 31, 2001, we had a net operating loss
carry-forward, for federal income tax purposes, of approximately $124 million,
which is available to offset future taxable income, if any, through 2021. We
believe the utilization of the carry-forwards may be limited by Internal Revenue
Code Section 382 relating to certain changes in ownership that occurred in 1998,
1999 and 2000. We have not recorded a deferred tax benefit for the net operating
loss carry-forwards.

QUARTERLY RESULTS OF OPERATIONS

The following table sets forth our historical unaudited quarterly
information for our most recent eight quarters. This quarterly information has
been prepared on a basis consistent with our audited financial statements and,
we believe, includes all normal recurring adjustments necessary for a fair
presentation of the information shown.

As a result of our limited operating history and the rapidly changing
nature of the markets in which we compete, our operating results have varied
significantly from period to period in the past and are likely to continue to
vary significantly in future periods. For example, we expect our results will
fluctuate based on seasonal sales patterns. Accordingly, our operating results
are difficult to predict. For these reasons, you should not rely on
period-to-period comparisons of our financial results as indications of future
performance. Our prospects must be considered in light of the risks, costs and
difficulties frequently encountered by growing companies in new and rapidly
evolving markets, such as the market for Web conferencing services.

LIQUIDITY AND CAPITAL RESOURCES

As of December 31, 2001, cash and cash equivalents were $34.2 million,
a decrease of $9.1 million compared with cash and cash equivalents of $43.3
million held as of December 31, 2000.

Net cash used by operations was $6.2, $67.9 and $9.7 million for each
of the three years ending December 31, 1999, 2000 and 2001, respectively. Cash
used in operations increased from 1999 to 2000 due to an increase in our
operating loss, accounts receivable, prepaid expenses and other current assets
and other assets, and was partially offset by an increase in accounts payable
and accrued expenses. Cash used in operations decreased significantly from 2000
to 2001 due to a decrease in our operating loss and an increase in non-cash
expenditures. The significant decrease in our operating loss was primarily due
to our restructuring effort, which began late in the fourth quarter of 2000 and
was announced in January 2001. Our cost containment initiatives have continued
throughout 2001 during which time we have been able to increase revenue and
related cash collections.

21

Net cash used by investing activities was $9.3, $33.9 and $3.7 million
for each of the years ending December 31, 1999, 2000 and 2001, respectively. Net
cash used by investing activities in 1999 primarily related to capital
expenditures for equipment and software used in our data operations center from
which we operate our Internet communication platform and net purchases and sales
of investments. Net cash used in investing activities in 2000 primarily related
to capital expenditures for equipment and software used in our data operations
center, the purchase of stock in a company from which we used to license
software and a payment associated with a business acquisition, net of cash
acquired. We moved into our corporate headquarters in Louisville, CO in late
1999 and the majority of the expenditures in 2000 were attributable to the build
out of our data operations center. Net cash used by investing activities in 2001
primarily related to capital expenditures for equipment upgrades and
enhancements and decreased significantly over 2000 as the majority of funds
required to build out our infrastructure were expended in 2000.

Net cash provided by financing activities was $103.5, $55.9 and $4.4
million for each of the years ending December 31, 1999, 2000 and 2001,
respectively. Cash provided by financing activities in 1999 was primarily from
the sale of our Series D preferred stock and proceeds from our debt financing
arrangements, net of payments made. Cash provided by financing activities in
2000 was primarily from the sale of our Series E preferred stock and the sale of
common stock in our initial public offering, net of payments made under our debt
financing arrangements. Cash provided by financing activities in 2001 was
primarily from the exercise of common stock options and proceeds from our debt
financing, net of payments made.

As of December 31, 2001, we had approximately $5.0 million in total
debt obligations outstanding, of which approximately $1.9 million was current.

In October 2001, we entered into a loan and security agreement with a
bank that consisted of a $7.25 million revolving line of credit and a $5.0
million term loan. Advances under the revolving line of credit are limited to
$7.25 million or 80% of eligible accounts receivable as defined in the
agreement. The revolving line of credit is available through February 28, 2003.
Advances under the revolving line of credit may be repaid and reborrowed at any
time prior to the maturity date. At December 31, 2001, we did not have an
outstanding balance under the revolving line of credit and the additional
liquidity available to us, based on eligible accounts receivable, was $4.8
million. The loan and security agreement is subject to compliance with
covenants, including minimum liquidity coverage, minimum quick ratio and maximum
quarterly operating losses adjusted for interest, taxes, depreciation,
amortization and other non-cash charges. Should we fail to comply with the loan
and security agreement covenants and we are unable to cure the covenant
violation or obtain a waiver of the covenant violation, we may be unable to
borrow under the revolving line of credit and also may be forced to repay the
outstanding balance on the term loan. The loan and security agreement also
prohibits us from paying any dividends without the bank's prior written consent.
However, we have never paid any cash dividends on our common stock and intend to
retain all earnings, if any, for use in our business and do not anticipate
paying any cash dividends on our common stock in the foreseeable future. We
continually monitor our compliance with all loan covenants and at December 31,
2001 we were in compliance with all loan covenants.

We also receive funds from time to time from the exercise of options or
similar rights to purchase shares of our common stock. We have no other material
external sources of liquidity.

In the first quarter of 2001 our cash and cash equivalents decreased
$8.8 million, in the second quarter of 2001 our cash and cash equivalents
decreased $4.2 million, in the third quarter of 2001 our cash and cash
equivalents decreased $1.1 million and in the fourth quarter of 2001 our cash
and cash equivalents increased $5.0 million. While our cash balance decreased
$9.1 million in 2001, our overall cash consumption improved every quarter
throughout 2001. Looking ahead we expect both our debt service payments and cash
basis capital expenditures to increase in 2002 over 2001. We also expect
proceeds from the exercise of common stock options, however, it is not possible
to estimate what impact this will have on 2002. We obtain a significant portion
of our liquidity from operating cash flows. Our customer base consists of a
large number of geographically dispersed customers diversified across several
industries and none of our customers constituted greater than 10% of our revenue
in 2000 and 2001. We anticipate that we may have a single customer in 2002 that
will exceed 10% of our revenue. Our operating cash flow could be adversely
affected in the event a customer concentration exists and this customer
experiences financial difficulties.

In the third quarter of 2001 the board of directors of Evoke
Communications Europe, our unconsolidated joint venture, unanimously approved a
plan of liquidation and dissolution and, as a result, Evoke Communications
Europe

22

will be liquidated and its operations will cease. We expect to receive in
connection with the liquidation, and prior to December 31, 2002, cash of
approximately $1.0 million. This receivable is reflected in the balance sheet in
current assets as due from affiliate.

As of December 31, 2001, our purchase commitments for bandwidth usage
and telephony services were approximately $43.0 million and will be expended
over the next four years. Some of these agreements may be amended to either
increase or decrease the minimum commitments during the lives of the contract.

We lease office facilities under various operating leases that expire
through 2009. A large number of these facilities are satellite sales offices
that typically average 3,000 square feet. Total future minimum lease payments,
under all operating leases, as of December 31, 2001 are approximately $12.7
million. We are in the process of attempting to sublease or otherwise minimize
our lease commitments with respect to seven offices, and to the extent we are
successful in subleasing or otherwise relieving ourselves of the lease
obligations, these facility lease commitments, net of any subleases, will
decrease. Through December 31, 2001, we have been successful in terminating four
facility leases, thereby relieving ourselves of any future obligation, and we
have been successful in subleasing four facilities. Future minimum sublease
receivables for the four subleased facilities, as of December 31, 2001,
approximate $1.9 million that we expect to receive through August 2005.

Our contractual obligations and commitments to make future payments as
of December 31, 2001 are as follows (in thousands):

We expect that existing cash resources and the credit facility we
obtained in October 2001 will be sufficient to fund our anticipated working
capital and capital expenditure needs for at least the next twelve months. We
expect our cash flow will continue to improve and will eventually enable us to
consistently maintain positive cash flow from operations, and that existing cash
reserves will therefore be sufficient to meet our capital requirements during
this period. We base our expenses and expenditures in part on our expectations
of future revenue levels. If our revenue for a particular period is lower than
expected, we may take steps to reduce our operating expenses accordingly. If
cash generated from operations is insufficient to satisfy our liquidity
requirements, we may seek to sell additional public or private equity securities
or obtain additional debt financing. Additional financing may not be available
at all or, if available, may not be obtainable on terms favorable to us. If we
are unable to obtain additional financing, we may be required to reduce the
scope of our planned technology and product development and sales and marketing
efforts, which could harm our business, financial condition and operating
results. Additional financing may also be dilutive to our existing stockholders.

CRITICAL ACCOUNTING POLICIES AND ESTIMATES

We prepare our consolidated financial statements in conformity with
accounting principles generally accepted in the United States of America. As
such, we are required to make certain estimates, judgments and assumptions that
we believe are reasonable based upon the information available. These estimates
and assumptions affect the reported amounts of assets and liabilities at the
date of the financial statements and the reported amounts of revenues and
expenses during the periods presented. The significant accounting policies which
we believe are the most critical to aid in fully understanding and evaluating
our reported financial results include the following:

Revenue Recognition

Revenue for our Web and Phone Conferencing service is based upon the
actual time that each participant is on the phone or logged onto the Web. A
customer is charged a per-minute, per-user fee for each participant listening

23

and viewing a live or recorded simulcast. In addition, we charge customers a
one-time fee to upload visuals for a phone conference or a recorded simulcast.
We recognize revenue from our Web and Phone Conferencing services as soon as a
call or simulcast of a call is completed. We recognize revenue associated with
any initial set-up fees ratably over the term of the contract.

Revenue for our Web Conferencing Pro service is derived from a
concurrent user and usage fee in addition to event fees or, in more limited
cases, a software license fee. Revenue from concurrent user fees is recognized
monthly regardless of usage, while usage fees are based upon either monthly
connections or minutes used. Event fees are generally hourly charges that are
recognized as the events take place. We recognize revenue associated with any
initial set-up fees ratably over the term of the contract. Revenue from software
license agreements is recognized upon shipment of the software when all the
following criteria have been met: persuasive evidence of an arrangement exists;
delivery has occurred; the fee is fixed or determinable; collectibility is
probable; and vendor specific objective evidence is available for the fair value
of all undelivered elements.

Accounts Receivable

We perform ongoing credit evaluations and continuously monitor
collections and payments from our customers. We maintain an allowance for
doubtful accounts based upon our historical experience and any specific customer
collection issues that we have identified. While our doubtful accounts have
historically been within our expectations and the provisions established, we
cannot guarantee that we will continue to experience doubtful accounts at the
same rate as we have in the past. Our accounts receivable is currently diverse
and is comprised of numerous customers geographically dispersed across many
different industries with no one customer representing greater than 10% of our
revenue or accounts receivable. As we continue to grow and focus our efforts on
attracting larger customers, including large telecommunication companies, we
anticipate that we will have a customer concentration with at least one customer
during 2002. A significant change in the liquidity or financial position of one
of our larger customers could have a material adverse impact on the
collectability of our accounts receivables and future operating results.

Goodwill and Long-Lived Assets and Their Impairment

We assess the impairment of identifiable intangibles, long-lived assets
including property and equipment and goodwill whenever events or changes in
circumstances indicate that the carrying value of the asset may not be
recoverable. Factors we consider important which could trigger an impairment
review include the following:

o Significant under-performance relative to expected historical or
projected future operating results;

o Significant changes in the manner of our use of the acquired assets or
the strategy of our overall business;

o Significant negative industry or economic trends;

o Significant decline in our stock price for a sustained period; and

o Our market capitalization relative to net book value.

When we determine that the carrying value of intangibles, long-lived
assets including property and equipment and goodwill may not be recoverable
based on the existence of one or more of the above indicators of impairment, we
measure any impairment based on estimated undiscounted cash flows expected to
result from the use of the asset and its eventual disposition and compare the
result to the asset's carrying amount. Any impairment loss recognized represents
the excess of the asset's carrying value over its estimated fair value. There
were no impairment losses in 1999. In 2000, we recorded an asset impairment
charge of $0.6 million, which was included as a component of our restructuring
charge. In 2001, we recorded an asset impairment charge of $2.7 million for
property and equipment and $0.1 million for intangible assets. Net property and
equipment and goodwill amounted to $66.6 million as of December 31, 2001.

In 2002, Statement of Financial Accounting Standards No. 142 (SFAS
142), "Goodwill and Other Intangible Assets" became effective and as a result,
we will no longer amortize approximately $38.7 million in net goodwill.
Amortization expense related to goodwill was $26.5 million in 2001 and would
have been $26.5 million in 2002 and $12.2 million in 2003. In lieu of
amortization, we are required to perform an initial impairment review of our
goodwill in 2002 and an annual impairment review thereafter. We expect to
complete our initial review during

24

the first quarter of 2002 and at that time we will determine whether we will be
required to recognize any transitional impairment losses as a cumulative effect
of a change in accounting principle.

Accounting for Unconsolidated Entities

We have an investment in Evoke Communications Europe, our majority
owned subsidiary, for which we do not have voting control and account for using
the equity method of accounting. We have recorded losses, which have reduced our
investment in Evoke Communications Europe to zero. We have no obligations to
fund future operating losses of Evoke Communications Europe and while this
entity does have third party debt, the debt is non-recourse to us. Additionally,
in the third quarter of 2001 the board of directors of Evoke Communications
Europe unanimously approved a plan of liquidation and dissolution and, as a
result, Evoke Communications Europe will be liquidated and its operations will
cease. We believe that Evoke Communications Europe has sufficient working
capital to meet all of its third party financial obligations and will distribute
approximately $1.0 million to us as part of the liquidation and dissolution.
Should additional financial obligations of Evoke Communications Europe arise it
could reduce the distribution we currently expect to receive. Conversely, should
the liabilities settle at amounts lower than were estimated or assets settle at
amounts higher than were estimated, we may receive a larger distribution than
Evoke Communications Europe is currently projecting.

Income Tax Valuation Allowances

We currently record a valuation allowance to reduce our deferred tax
asset benefit to zero. We have not generated taxable income and until we do so
we expect to continue to provide a valuation allowance for 100% of our deferred
tax benefit. When we determine that we will be able to utilize some or all of
our deferred tax benefits, we will record an asset that will increase net income
in the period in which such determination is made. At December 31, 2001, we had
a net operating loss carry-forward of approximately $124 million, which is
available to offset future taxable income through 2021.

Restructuring Reserves

At December 31, 2001, our restructuring reserves totaled $1.6 million
and solely relate to lease costs, which will be relieved as payments are made.
In addition, facility reserves will increase or decrease based on our ability to
sublease vacant spaces, which are under non-cancelable operating leases expiring
at various dates through 2005. As of December 31, 2001, the facility reserve was
comprised of seven offices. Currently, the minimum lease payments for the seven
offices total approximately $97,000 per month. Due to the current real estate
market, it has taken us longer than expected to sub-lease or otherwise terminate
our lease obligations in certain cities. However, we continually monitor and
adjust, as warranted, our restructuring reserve associated with remote sales
facilities based on current facts and circumstances. If we are able to sublease
or otherwise terminate a lease obligation on terms more favorable than we
currently have projected, we will adjust the reserve accordingly and increase
income in the quarter the adjustment is made. If we are unable to reduce or
eliminate our commitment on the seven remaining offices in a timely fashion, we
will make unfavorable adjustments to the restructuring reserve and record
expense in the quarter the adjustments are made.

RECENT ACCOUNTING PRONOUNCEMENTS

In July 2001, the Financial Accounting Standards Board (FASB) issued
Statement of Financial Accounting Standards No. 141 and 142 (SFAS 141 and SFAS
142), "Business Combinations" and "Goodwill and Other Intangible Assets",
respectively. SFAS 141 requires that all business combinations be accounted for
under a single method - the purchase method. Use of the pooling-of-interests
method is no longer permitted. SFAS 141 requires that the purchase method be
used for business combinations initiated after June 30, 2001. Under SFAS 142 we
will no longer amortize goodwill and other intangible assets with indefinite
lives, but instead will be subject to periodic testing for impairment. We
adopted the provisions of SFAS 141 immediately upon issuance and will adopt the
provisions of SFAS 142 on January 1, 2002. At January 1, 2002 we will have
unamortized goodwill of $38.7 million, which will be subject to the transition
provisions of SFAS 142. Amortization expense related to goodwill was $14.5
million and $26.5 million in 2000 and 2001, respectively. Because of the
extensive effort needed to comply with adopting SFAS 142, it is not practicable
to reasonably estimate the impact of adopting this statement on

25

our financial statements at the date of this report, including whether we will
be required to recognize any transitional impairment losses as the cumulative
effect of a change in accounting principle.

In August 2001, the Financial Accounting Standards Board (FASB) issued
Statement of Financial Accounting Standard No. 143 (SFAS 143), "Accounting for
Obligations Associated with the Retirement of Long-Lived Assets". SFAS 143
establishes accounting standards for the recognition and measurement of an asset
retirement obligation and its associated asset retirement cost. It also provides
accounting guidance for legal obligations associated with the retirement of
tangible long-lived assets. SFAS 143 is effective in fiscal years beginning
after June 15, 2002, with early adoption permitted. We expect that the
provisions of SFAS 143 will not have a material impact on our consolidated
results of operations and financial position upon adoption. We plan to adopt
SFAS 143 effective January 1, 2003.

In October 2001, the Financial Accounting Standards Board (FASB) issued
Statement of Financial Accounting Standard No. 144 (SFAS 144), "Accounting for
the Impairment or Disposal of Long-Lived Assets". SFAS 144 establishes a single
accounting model for the impairment or disposal of long-term assets, including
discontinued operations. SFAS 144 superseded Statement of Financial Accounting
Standards No. 121, "Accounting for the Impairment of Long-Lived Assets and for
Long-Lived Assets to Be Disposed Of" (SFAS 121), and APB Opinion No. 30,
"Reporting the Results of Operations - Reporting the Effects of Disposal of a
Segment of a Business, and Extraordinary, Unusual and Infrequently Occurring
Events or Transactions". The provisions of SFAS 144 are effective in fiscal
years beginning after December 15, 2001, with early adoption permitted, and in
general are to be applied prospectively. We will adopt SFAS 144 effective
January 1, 2002 and we do not expect that the adoption will have a material
impact on our consolidated results of operations and financial position.

26

ADDITIONAL RISK FACTORS THAT MAY AFFECT OUR OPERATING RESULTS AND THE MARKET
PRICE OF OUR COMMON STOCK

You should carefully consider the risks described below. The risks and
uncertainties described below are not the only ones we face. If any of the
following risks actually occur, our business, financial condition or results of
operations could be materially and adversely affected. In that case, the trading
price of our common stock could decline, and you may lose all or part of your
investment.

You should not rely on forward-looking statements because they are inherently
uncertain.

This document contains certain forward-looking statements that involve
risks and uncertainties. We use words such as "anticipate," "believe," "expect,"
"future," "intend," "plan" and similar expressions to identify forward-looking
statements. These statements are only predictions. Although we believe that the
expectations reflected in these forward-looking statements are reasonable, we
cannot guarantee future results, levels of activity, performance or
achievements. You should not place undue reliance on these forward-looking
statements, which apply only as of the date of this document. Our actual results
could differ materially from those anticipated in these forward-looking
statements for many reasons, including the risks faced by us and described on
the following pages and elsewhere in this document. We assume no obligation to
update the forward-looking statements included in this document.

We believe it is important to communicate our expectations to our
investors. However, there may be events in the future that we are not able to
predict accurately or over which we have no control. The risk factors listed
below, as well as any cautionary language in this document, provide examples of
risks, uncertainties and events that may cause our actual results to differ
materially from the expectations we describe in our forward-looking statements.
Before you invest in our common stock, you should be aware that the occurrence
of the events described in these risk factors and elsewhere in this document
could have a material adverse effect on our business, operating results,
financial condition and stock price.

We have a history of losses, we expect significant continuing losses and we may
never attain profitability.

If we do not achieve or sustain profitability in the future, we may be
unable to continue our operations. Our operating costs have exceeded our revenue
in each quarter since our inception in April 1997. We have incurred cumulative
net losses of approximately $168.5 million from our inception through December
31, 2001 and we anticipate net losses through at least 2002. Our revenue may not
continue to grow and we may not achieve or maintain profitability in the future.
In addition, we expect to incur significant sales and marketing, research and
development, and general and administrative expenses in the future. Accordingly,
we must significantly increase our revenue to achieve and maintain profitability
and to continue our operations.

We have a limited operating history, which makes it difficult to evaluate our
business.

We have a limited operating history and you should not rely on our
recent results as an indication of our future performance. We were incorporated
in April 1997 and first recorded revenue in January 1998. We only began
commercially offering our Web and Phone Conferencing service in April 1999 and
our Web Conferencing Pro service in June 2000. In January 2001, we restructured
our company to focus solely on these services. In connection with this
restructuring, we made significant changes to our services and growth
strategies, our sales and marketing plans, and other operational matters,
including a significant reduction in our employee base. As a result, we have a
limited relevant operating history and it may be difficult to evaluate an
investment in our company, and we cannot be certain that our business model and
future operating performance will yield the results that we intend. In addition,
the rapidly changing nature of the Web conferencing market makes it difficult or
impossible for us to predict future results, and you should not expect our
future revenue growth to equal or exceed our recent growth rates. Our business
strategy may be unsuccessful and we may be unable to address the risks we face
in a cost-effective manner, if at all.

We may fail to meet market expectations because of fluctuations in our quarterly
operating results, which would cause our stock price to decline.

As a result of our limited operating history, increased competition,
the rapidly changing market for our services and the other risks described in
this section, our quarterly operating results have varied significantly from
period to period in the past and are likely to continue to vary significantly in
future periods. For example, our quarterly

27

net loss ranged between $9.5 million and $18.0 million in the four quarters
ended December 31, 2001. Our quarterly revenues ranged between $9.0 million and
$11.2 million in the four quarters ended December 31, 2001. Many of the factors
that may cause fluctuations in our quarterly operating results are beyond our
control, such as increased competition and market demand for our services. As a
result of these factors and other risks described in this section, our quarterly
operating results are difficult to predict and may not meet the expectations of
securities analysts or investors. If this occurs, the price of our common stock
would decline.

Additionally, we expect our results will fluctuate based on seasonal
sales patterns. Our operating results have shown decreases in our usage-based
services around the spring, Thanksgiving, December and New Year holidays. We
expect that our revenue during these holiday seasons and during the summer
vacation period will not grow at the same rates as compared to other periods of
the year because of decreased use of our services by business customers.

We depend on single source suppliers for key components of our infrastructure,
the loss of which could cause significant delays and increased costs in
providing services to our existing and prospective customers.

We purchase key components of our telephony hardware infrastructure
from a single supplier. Any extended reduction, interruption or discontinuation
in the supply of these components would cause significant delays and increased
costs in providing services to our existing and prospective customers. These
components form the basis of our audio conferencing infrastructure, upon which
the majority of our services rely. In order to continue to expand our
infrastructure capacity, we must purchase additional components from this
supplier. Because we do not have any guaranteed supply arrangements with this
supplier, it may unilaterally increase its prices for these components, and as a
result, we could face higher than expected operating costs and impaired
operating results. In addition, this supplier could cease supplying us with
these components. We could also experience difficulties in obtaining alternative
sources on commercially reasonable terms, if at all, or in integrating
alternative components into our technology platform if our single source ceased
supplying us with these components. We also rely on a single supplier for the
majority of our storage hardware, which store critical operations data and
maintain the reliability of our services. If we are required to find alternative
sources for such equipment, we may experience difficulty in integrating them
into our infrastructure.

A high percentage of our revenue is attributable to repeat customers, none of
whom are obligated to continue to use our services. The failure of continued use
of our services by existing customers could harm our operating results and cause
our stock price to decline.

A high percentage of our revenue is attributable to repeat customer
usage of our services. Our customers are not obligated to continue to use our
services as we provide our services largely on a usage-based model. As a result,
our inability to retain existing customers and sustain or increase their usage
of our services could result in lower than expected revenue, and therefore, harm
our ability to become profitable and cause our stock price to decline. In
addition, because many of our customers have no continuing obligations with us,
we may face increased downward pricing pressure that could cause a decrease in
our gross margins. Our customers depend on the reliability of our services and
we may lose a customer if we fail to provide reliable services for even a single
communication event. Additionally, we target our service to large companies,
including large telecommunications companies, and as a result, we may experience
an increase in customer concentration. If any of these large customers stop
using our services or are unable to pay their debts as they become due, our
operating results will be harmed.

The growth of our business substantially depends on our ability to successfully
develop and introduce new services and features in a timely manner.

Our growth depends on our ability to develop leading-edge Web
conferencing services and features. For example, in the fourth quarter of 2001,
we commercially released our Web Conferencing Pro 5.0 service, an upgrade to the
prior 4.6 version of our Web Conferencing Pro service. We may not successfully
identify, develop and market Web Conferencing Pro and other new services and
features in a timely and cost-effective manner. If the services and features we
develop fail to achieve widespread market acceptance or fail to generate
significant revenues to offset development costs, our net losses will increase
and we may not be able to achieve or sustain profitability. In addition, our
ability to introduce new services and features may depend on us acquiring
technologies or forming relationships with third parties and we may be unable to
identify suitable candidates or come to terms acceptable to us for any such
acquisition or relationship. We also may not be able to successfully alter the
design of our systems to quickly integrate new technologies.

28

In addition, we have experienced development delays and cost overruns
in our development efforts in the past and we may encounter these problems in
the future. Delays and cost overruns could affect our ability to respond to
technological changes, evolving industry standards, competitive developments or
customer requirements.

Competition in the Web conferencing services market is intense and we may be
unable to compete successfully.

The market for Web conferencing services is relatively new, rapidly
evolving and intensely competitive. Competition in our market will continue to
intensify and may force us to reduce our prices, or cause us to experience
reduced sales and margins, loss of market share and reduced acceptance of our
services.

Many of our current and potential competitors have larger and more
established customer bases, longer operating histories, greater name
recognition, broader service offerings, more employees and significantly greater
financial, technical, marketing, public relations and distribution resources
than we do. As a result, these competitors may be able to spread costs across
diversified lines of business, and therefore, adopt aggressive strategies, such
as reduced pricing structures and large-scale marketing campaigns, that reduce
our ability to compete effectively. Telecommunication providers, for example,
enjoy lower per-minute long distance costs as a result of their ownership of the
underlying telecommunication network. We expect that many more companies will
enter this market and invest significant resources to develop Web conferencing
services. These current and future competitors may also offer or develop
products or services that perform better than ours.

In addition, acquisitions or strategic partnerships involving our
current and potential competitors could harm us in a number of ways. For
example:

o competitors could acquire or partner with companies with which
we have distribution relationships and discontinue our
partnership, resulting in the loss of distribution
opportunities for our services;

o a competitor could be acquired by or enter into a strategic
relationship with a party that has greater resources and
experience than we do, thereby increasing the ability of the
competitor to compete with our services; or

o a competitor could acquire or partner with one of our key
suppliers.

If we fail to offer competitive pricing, we may not be able to attract and
retain customers.

Because the Web conferencing market is relatively new and still
evolving, the prices for these services are subject to rapid and frequent
changes. In many cases, businesses provide their services at significantly
reduced rates, for free or on a trial basis in order to win customers. Due to
competitive factors and the rapidly changing marketplace, we may be required to
significantly reduce our pricing structure, which would negatively affect our
revenues, margins and our ability to achieve or sustain profitability.

Our business will suffer if our systems fail or become unavailable.

A reduction in the performance, reliability or availability of our
systems will harm our ability to provide our services to our users, as well as
harm our reputation. Some of our customers have experienced interruptions in our
services in the past due to service or network outages, periodic system upgrades
and internal system failures. Similar interruptions may occur from time to time
in the future. Because our revenue depends largely on the number of users and
the amount of minutes consumed by users, our business will suffer if we
experience frequent or extended system interruptions.

We maintain our primary data facility and hosting servers at our
headquarters in Louisville, Colorado, and a secondary data facility in Denver,
Colorado. Our operations depend on our ability to protect these facilities and
our systems against damage or interruption from fire, power loss, water,
telecommunications failure, vandalism, sabotage and similar unexpected events.
In addition, a sudden and significant increase in traffic on our systems or
infrastructure could strain the capacity of the software, hardware and systems
that we use. This could lead to slower response times or system failures. The
occurrence of any of the foregoing risks could cause service interruptions and,
as a result, materially harm our reputation, negatively affect our revenue, and
our ability to achieve or sustain profitability.

29

If our security system is breached, our business and reputation could suffer.

We must securely receive and transmit confidential information over
public networks and maintain that information on internal systems. Our failure
to prevent security breaches could damage our reputation, and expose us to risk
of loss or liability. If we fail to provide adequate security measures to
protect the confidential information of our customers, our customers may refrain
from using our services or potential customers may not choose to use our
services, and as a result, our operating results would be harmed. Our servers
are vulnerable to computer viruses, physical or electronic break-ins and similar
disruptions, which could lead to interruptions, delays or loss of data. We may
be required to expend significant capital and other resources to protect against
security breaches or to alleviate problems caused by any breach. In addition,
our internal systems are accessible to a number of our employees. Although each
of these employees is subject to a confidentiality agreement, we may be unable
to prevent the misappropriation of this information.

If we do not increase the capacity of our infrastructure in excess of customer
demand, customers may experience service problems and choose not to use our
services.

The amount of conferencing events we host has increased significantly.
We must continually increase our capacity in excess of customer demand. To
rapidly expand our operations and to add customers requires a significant
increase in the capacity of our infrastructure. To increase capacity, we may be
required to order equipment with substantial development and manufacturing lead
times. If we fail to increase our capacity in a timely and efficient manner,
customers may experience service problems, such as busy signals, improperly
routed conferences, and interruptions in service. Service problems such as these
would harm our reputation, cause us to lose customers and decrease our revenue,
and therefore our ability to achieve or sustain profitability. Conversely, if we
overestimate our capacity needs, we will pay for more capacity than we actually
use, resulting in increased costs without a corresponding increase in revenue,
which would harm our operating results.

Our failure to manage growth could cause substantial increases in our operating
costs and harm our ability to achieve profitability and, therefore, decrease the
value of our stock.

Despite our recent restructuring in January 2001, which resulted in,
among other things, a significant reduction in the size of our workforce, we
have rapidly expanded since inception, and will continue to expand our
operations and infrastructure. This expansion has placed, and will continue to
place, a significant strain on our managerial, operational and financial
resources, particularly as a result of our recent downsizing, and we may not
effectively manage this growth. Rapidly expanding our business would require us
to invest significant amounts of capital in our operations and resources, which
would substantially increase our operating costs. As a result, our failure to
manage our growth effectively could cause substantial increases in our operating
costs without corresponding increases in our revenue, thereby harming our
ability to achieve or sustain profitability. Also, our management may have to
divert a disproportionate amount of its attention away from our day-to-day
activities and devote a substantial amount of time managing growth. In order to
rapidly expand our business we may need to raise additional funds. Any future
financing we require may not be available on a timely basis, in sufficient
amounts or on terms acceptable to us. If we cannot obtain adequate funds, we may
not be able to compete effectively.

Our joint venture with @viso limited was not successful and any additional
international expansion may not be successful, which could harm our strategy to
expand internationally and cause our operating losses to increase.

We have expanded into international markets and spent significant
financial and managerial resources to do so. In particular, we formed a joint
venture European subsidiary with @viso Limited, a European-based venture capital
firm, to expand our operations to continental Europe and the United Kingdom.
Currently, this joint venture subsidiary is in the process of being liquidated
and will be dissolved. This decision may harm our strategy to expand
internationally, and we may not realize any value from the costs associated with
starting up this venture. In addition, we may be required to expend significant
costs, resources and time to execute this dissolution and liquidation. As a
result, our operating results may be harmed and we may not achieve or sustain
profitability, thereby causing our stock price to decline.

If we continue to expand internationally, either alone or with a
partner, we would be required to spend additional financial and managerial
resources that may be significant. We have limited experience in international

30

operations and may not be able to compete effectively in international markets.
We face certain risks inherent in conducting business internationally, such as:

o difficulties in establishing and maintaining distribution
channels and partners for our services;

o varying technology standards from country to country;

o uncertain protection of intellectual property rights;

o inconsistent regulations and unexpected changes in regulatory
requirements;

o difficulties and costs of staffing and managing international
operations;

o linguistic and cultural differences;

o fluctuations in currency exchange rates;

o difficulties in collecting accounts receivable and longer
collection periods;

o imposition of currency exchange controls; and

o potentially adverse tax consequences.

In addition, our expansion into international markets may require us to
develop specific technology that will allow our current systems to work with
international telephony systems. We may not develop this technology in a timely
manner, in a way to prevent service disruptions or at all.

We may acquire other businesses, form joint ventures and make investments in
other companies that could negatively affect our operations and financial
results and dilute existing stockholders.

The pursuit of additional business relationships through acquisitions,
joint ventures, or other investment prospects may not be successful, and we may
not realize the benefits of any acquisition, joint venture, or other investment.

We have limited experience in acquisition activities and may have to
devote substantial time and resources in order to complete acquisitions. There
may also be risks of entering markets in which we have no or limited prior
experience. Further, these potential acquisitions, joint ventures and
investments entail risks, uncertainties and potential disruptions to our
business. For example, we may not be able to successfully integrate a company's
operations, technologies, products and services, information systems and
personnel into our business. An acquisition may further strain our existing
financial and managerial controls, and divert management's attention away from
our other business concerns. There may also be unanticipated costs associated
with an acquisition that may harm our operating results and key personnel may
decide not to work for us. These risks could harm our operating results and
cause our stock price to decline.

In addition, if we were to make any acquisitions, we could:

o issue equity securities that would dilute our stockholders;

o expend cash;

o incur debt;

o assume unknown or contingent liabilities; or

o experience negative effects on our reported results of
operations.

31

Our Web and Phone Conferencing service may become subject to traditional
telecommunications carrier regulation by federal and state authorities, which
would increase the cost of providing our services and may subject us to
penalties.

We believe our Web and Phone Conferencing service is not subject to
regulation by the Federal Communications Commission or any state public service
commission because the services integrate traditional voice teleconferencing and
added value Internet services. The FCC and state public service commissions,
however, may require us to submit to traditional telecommunications carrier
regulations for our Web and Phone Conferencing service under the Communications
Act of 1934, as amended, and various state laws or regulations as a provider of
telecommunications services. If the FCC or any state public service commission
seeks to enforce any of these laws or regulations against us, we could be
prohibited from providing the voice aspect of our Web and Phone Conferencing
service until we have obtained various federal and state licenses and filed
tariffs. We believe we would be able to obtain those licenses, although in some
states, doing so could significantly delay our ability to provide services. We
also would be required to comply with other aspects of federal and state laws
and regulations. Subjecting our Web and Phone Conferencing service to these laws
and regulations would increase our operating costs, could require restructuring
of those services to charge separately for the voice and Internet components,
and would involve on-going reporting and other compliance obligations. We also
might be subject to fines or forfeitures and civil or criminal penalties for
non-compliance.

Our competitors may be able to create systems with similar functionality to ours
and third-parties may obtain unauthorized use of our intellectual property.

The success of our business is substantially dependent on the
proprietary systems that we have developed. To protect our intellectual property
rights, we currently rely on a combination of trademarks, service marks, trade
secrets, copyrights, and confidentiality agreements with our employees and third
parties, and protective contractual provisions. We also own two patents relating
to the Web touring feature of our Web Conferencing Pro service. These measures
may not be adequate to safeguard the technology underlying our Web conferencing
services and other intellectual property. Unauthorized third-parties may copy or
infringe upon aspects of our technology, services or other intellectual
property. Other than the patents that we own, our proprietary systems are not
currently protected by any patents and we may not be successful in our efforts
to secure patents for our proprietary systems. Regardless of our efforts to
protect our intellectual property, our competitors and others may be able to
develop similar systems and services without infringing on any of our
intellectual property rights. In addition, employees, consultants and others who
participate in the development of our proprietary systems and services may
breach their agreements with us regarding our intellectual property and we may
not have any adequate remedies. Furthermore, the validity, enforceability and
scope of protection for intellectual property such as ours in Internet-related
industries are uncertain and still evolving. We also may not be able to
effectively protect our intellectual property rights in certain countries. In
addition, our trade secrets may become known through other means not currently
foreseen by us. If we resort to legal proceedings to enforce our intellectual
property rights, the proceedings could be burdensome and expensive and the
outcome could be uncertain.

We may be subject to claims alleging intellectual property infringement.

We may be subject to claims alleging that we have infringed upon third
party intellectual property rights. Claims of this nature could require us to
spend significant amounts of time and money to defend ourselves, regardless of
their merit. If any of these claims were to prevail, we could be forced to pay
damages, comply with injunctions, divert management attention and resources, or
halt or delay distribution of our services while we re-engineer them or seek
licenses to necessary intellectual property, which might not be available on
commercially reasonable terms or at all. As the number of competitors in our
market grows, there is an increased risk that the proprietary systems and
software upon which our services rely may be increasingly subject to third-party
infringement claims.

If any of the third party services that we use become unavailable to us, our
services would be subject to significant delays and increased costs.

We rely on third party services, such as Internet access, transport and
long distance providers. These companies may not continue to provide services to
us without disruptions, at the current cost, or at all. The costs associated
with a transition to a new service provider would be substantial. We may be
required to reengineer our systems and infrastructure to accommodate a new
service provider, which would be both expensive and time-consuming. In addition,
in the past, we have experienced disruptions and delays in our services due to
service

32

disruptions from these providers. Any interruption in the delivery of our
services would likely cause a loss of revenue and a loss of customers.

We rely on the adoption of multimedia technology by corporations and our ability
to transmit our services through corporate security measures.

In order to adequately access the streaming aspects of our services,
our users generally must have multimedia personal computers with certain
microprocessor requirements, at least 28.8 kbps Internet access, a standard
media player and a sound card. For our Web Conferencing Pro services, minimum
requirements include a Java-enabled browser and a 56 kbps Internet connection.
If there are significant changes to Internet browsers that make them
incompatible with our Java-based Web Conferencing Pro service, we may be forced
to modify the software underlying this service, which may affect our ability to
deliver quality service in a timely manner, and our business would be harmed.
Installing and configuring the necessary multimedia components may require
technical expertise that some users do not possess. Furthermore, because of
bandwidth constraints on corporate intranets and concerns about security, some
information systems managers may block reception of multimedia within their
corporate environments. In order for users to receive multimedia over corporate
intranets, security measures and corporate firewalls, information systems
managers may need to reconfigure these intranets, security measures and
firewalls. Widespread adoption of multimedia technology depends on overcoming
these obstacles, improving voice and video quality and educating customers and
users in the use of media technology.

Our Web Conferencing services will not generate significant revenue if
businesses do not switch from traditional teleconferencing and communication
services to Web conferencing.

If businesses do not switch from traditional teleconferencing and
communication services, our services will not generate significant revenue.
Businesses that have already invested substantial resources in traditional or
other methods of communication may be reluctant to adopt new Web conferencing
services. If sufficient demand for our services does not develop, we will have
difficulty selling our services and generating significant increases in revenue.
As a result, we would not achieve or sustain profitability and the price of our
common stock would decline. Growth in revenue from our services will depend in
part on an increase in the number of customers using the Web-based features in
addition to our traditional conferencing features. In 2001, only a small
percentage of our customers of this service used the Web in this way.

We Disclose Pro Forma Financial Information.

We prepare and release quarterly unaudited financial statements
prepared in accordance with generally accepted accounting principles (`GAAP").
We also disclose and discuss certain pro forma financial information in the
related earnings release and investor conference call. This pro forma financial
information excludes certain non-cash charges, consisting primarily of the
amortization of goodwill, stock-based compensation and restructuring costs. We
believe the disclosure of the pro forma financial information helps investors
more meaningfully evaluate the results of our ongoing operations. However, we
urge investors to carefully review the GAAP financial information included as
part of our Quarterly Reports on Form 10-Q, or Annual Reports on Form 10-K, and
our quarterly earnings releases and compare that GAAP financial information with
the pro forma financial results disclosed in our quarterly earnings releases and
investor calls.

We are subject to risks associated with governmental regulation and legal
uncertainties.

It is likely that a number of laws and regulations may be adopted in
the United States and other countries with respect to the Internet that might
affect us. These laws may relate to areas such as:

o changes in telecommunications regulations;

o copyright and other intellectual property rights;

o encryption;

o personal privacy concerns, including the use of "cookies" and
individual user information;

33

o e-commerce liability; and

o email, network and information security.

Changes in telecommunications regulations could substantially increase
the costs of communicating on the Internet. This, in turn, could slow the growth
in Internet use and thereby decrease the demand for our services. Several
telecommunications carriers are advocating that the Federal Communications
Commission regulate the Internet in the same manner as other telecommunications
services by imposing access fees on Internet service providers. Recent events
suggest that the FCC may begin regulating the Internet in such a way. In
addition, we operate our services throughout the United States and state
regulatory authorities may seek to regulate aspects of our services as
telecommunication activities.

Other countries and political organizations are likely to impose or
favor more and different regulations than those that have been proposed in the
United States, thus furthering the complexity of regulation. The adoption of
such laws or regulations, and uncertainties associated with their validity and
enforcement, may affect the available distribution channels for and costs
associated with our services, and may affect the growth of the Internet. Such
laws or regulations may therefore harm our business.

We may be subject to assessment of sales and other taxes for the sale of our
services, license of technology or provision of services, for which we have not
accounted.

We may have to pay past sales or other taxes that we have not collected
from our customers. We do not currently collect sales or other taxes on the sale
of our services. Our business would be harmed if one or more states or any
foreign country were to require us to collect sales or other taxes from current
or past sales of services, particularly because we would be unable to go back to
customers to collect sales taxes for past sales and may have to pay such taxes
out of our own funds.

Internet-related stock prices are especially volatile and this volatility may
depress our stock price.

The stock market in general and the stock prices of Internet-related
companies in particular have experienced extreme price and volume fluctuations.
This volatility is often unrelated or disproportionate to the operating
performance of these companies. Because we are an Internet-related company, we
expect our stock price to be similarly volatile. These broad market and industry
factors may reduce our stock price, regardless of our operating performance.

34

ITEM 7A. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

At December 31, 2001, we had long-term debt, including current portion,
in the aggregate amount of $5.0 million with interest rates ranging from 7.41%
to 8.4% with payments due through October 2004. A change in interest rates would
not affect our obligations related to long-term debt existing as of December 31,
2001, as the interest payments related to that debt are fixed over the term of
the debt. At December 31, 2001, we had a $7.25 million revolving line of credit
with a loan value of $4.8 million based on 80% of the underlying eligible
accounts receivable at year-end. Advances under the revolving line of credit
will reflect interest at the bank's prime rate and therefore any advances under
this revolving line of credit would subject us to interest rate fluctuations.
Increases in interest rates could, however, increase the interest expense
associated with future borrowings including any advances on our revolving line
of credit. We are exposed to foreign currency risks through an advance to our
European joint venture which is payable in Euros. We do not employ any risk
mitigation techniques with respect to this advance. Our European joint venture
is in the process of dissolution and liquidation and our foreign currency risk
with respect to the loan will be eliminated when these processes are completed.
Although we do not have any investments at December 31, 2001, we may purchase
investments that may decline in value as a result of changes in equity markets
and interest rates.

ITEM 8. CONSOLIDATED FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA

The financial statements and related notes thereto required by this
item are listed and set forth herein beginning on page F-1.

ITEM 9. CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND
FINANCIAL DISCLOSURE

None.

35

PART III

ITEM 10. DIRECTORS AND EXECUTIVE OFFICERS OF THE REGISTRANT

Incorporated by reference to the section of the Company's 2002 Definitive
Proxy Statement anticipated to be filed with the Securities and Exchange
Commission within 120 days of December 31, 2001 entitled "Proposal 1--Election
of Directors" and the section entitled "Management."

ITEM 11. EXECUTIVE COMPENSATION

Incorporated by reference to the section of the Company's 2002 Definitive
Proxy Statement anticipated to be filed with the Securities and Exchange
Commission within 120 days of December 31, 2001 entitled "Executive
Compensation."

ITEM 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT

Incorporated by reference to the section of the Company's 2002 Definitive
Proxy Statement anticipated to be filed with the Securities and Exchange
Commission within 120 days of December 31, 2001 entitled "Security Ownership of
Certain Beneficial Owners and Management."

ITEM 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS

Incorporated by reference to the section of the Company's 2002 Definitive
Proxy Statement anticipated to be filed with the Securities and Exchange
Commission within 120 days of December 31, 2001 entitled "Certain Transactions."

36

PART IV

ITEM 14. EXHIBITS, CONSOLIDATED FINANCIAL STATEMENT SCHEDULES AND REPORTS ON
FORM 8-K

(a) The following documents are filed as part of this Annual Report on Form
10-K.

1. Consolidated Financial Statements: The consolidated financial
statements of Raindance Communications, Inc. are included as Appendix
F of this report. See Index to Consolidated Financial Statements on
page F-1.

2. Exhibits.

EXHIBIT NO. DESCRIPTION

2.1** Agreement and Plan of Reorganization by and among Registrant,
Contigo Software, Inc. and CSI Acquisition Corporation dated as
of March 24, 2000.

2.2** Amendment to Agreement and Plan of Reorganization by and among
Registrant, Contigo Software, Inc. and CSI Acquisition
Corporation dated as of April 7, 2000.

3.1** Restated Certificate of Incorporation.

3.2** Form of Restated Certificate of Incorporation to become
effective upon the closing of this offering.

3.3** Bylaws.

3.4** Amended and Restated Bylaws to become effective upon the closing
of this offering.

3.5** Amendment to Restated Certificate of Incorporation.

3.6** Certificate of Amendment to Restated Certificate of
Incorporation to be effective prior to the closing of
Registrant's initial public offering.

3.7**** Certificate of Ownership, as filed May 15, 2001, merging EC
Merger, Inc. into Evoke Communications, Inc. under the name
Raindance Communications, Inc.

4.1** Reference is made to Exhibits 3.1 through 3.4.

4.2** Specimen stock certificate representing shares of common stock.

4.3**** Specimen stock certificate representing shares of common stock
pursuant to name change to Raindance Communications, Inc.

10.1** 2000 Equity Incentive Plan.

10.2** 2000 Employee Stock Purchase Plan.

10.3** Amended and Restated Stockholders' Agreement, among the
Registrant, certain of its stockholders and certain of its
management, dated March 29, 1999.

10.4** Amended and Restated Investors' Agreement, among the Registrant
and certain of its stockholders, dated November 17, 1999.

10.5** First Amendment to Amended and Restated Investors' Agreement,
dated as of November 17, 1999, among the Registrant and certain
of its stockholders, dated December 15, 1999.

10.6** Form of Indemnity Agreement to be entered into between
Registrant and each of its directors and executive officers.

10.7** Series B Preferred Stock Purchase Agreement, among Registrant
and the parties named therein, as amended, dated September 2,
1997.

10.8** Series C Preferred Stock Purchase Agreement, among Registrant
and the parties named therein, as amended, dated May 27, 1998.

10.9** Series D Preferred Stock Purchase Agreement, among Registrant
and the parties named therein, as amended, dated November 17,
1999.

10.10** First Amendment to Series D Preferred Stock Purchase Agreement,
dated as of November 17, 1999 between Registrant and the parties
named therein, dated December 15, 1999.

10.11** Note and Warrant Purchase Agreement, dated March 31, 1998, among
Registrant and the partners named therein.

10.12** Lease, dated March 3, 1997, between BMC Properties, LLC and
Registrant.

10.13** Lease, dated June 6, 1999, between BLC Properties, LLC and
Registrant.

37

10.14+** Source Code and Object Code License Agreement, dated December
29, 1999, between Registrant and AudioTalk Networks, Inc.

10.15** Personal Services Agreement, dated November 17, 1999, between
Registrant and Jim LeJeal.

10.16** Personal Services Agreement, dated November 17, 1999, between
Registrant and Paul Berberian.

10.17+** Services Agreement, dated November 17, 1999, between the
Registrant and At Home Corporation d.b.a. Excite@Home.

10.18** Series E Preferred Stock Purchase Agreement, dated as of March
29, 2000, between Registrant and Microsoft Corporation.

10.19** Personal Services Agreement, dated March 30, 2000, between the
Registrant and Terence G. Kawaja.

10.20+** Shareholders Agreement, dated June 9, 2000, between the
Registrant and Evoke Communications B.V.

10.21+** License and Services Agreement, dated June 21, 2000, between the
Registrant and Evoke Communications B.V.

10.22*** Separation and Release Agreement, dated November 14, 2000,
between Registrant and James L. LeJeal.

10.23*** Separation and Release Agreement, dated March 2, 2001, between
Registrant and Terence G. Kawaja.

10.24*** Amendment to Evoke Communications, B.V. Shareholders Agreement,
dated October 1, 2000, between Registrant and @viso Limited.

10.25*** Termination and Release, dated March 16, 2001, between
Registrant and Work.com LLC.

21.1** Subsidiaries of Registrant.

23.1** Consent of Cooley Godward LLP.

23.2 Consent of KPMG LLP.

24.1 Powers of attorney (included on page 39).

- ----------

+ Confidential treatment granted with respect to portions of these exhibits.

** Incorporated by reference to the Registrant's Registration Statement on
Form S-1 No. 333-30708.

*** Incorporated by reference to the Registrant's Annual Report on Form 10-K
(File No. 000-31045) as filed on March 29, 2001.

**** Incorporated by reference to the Registrants' Quarterly Report on Form 10-Q
(File No. 000-31045) as filed on August 14, 2001.

(b) Reports on Form 8-K.

No reports on Form 8-K were filed by us during the last quarter of 2001.

38

SIGNATURES

Pursuant to the requirements of Section 13 or 15(d) of the Securities
Exchange Act of 1934, the registrant has duly caused this report to be signed on
its behalf by the undersigned, thereunto duly authorized, on the 27th day of
March, 2002.

RAINDANCE COMMUNICATIONS, INC.

By: /s/ NICHOLAS J. CUCCARO
--------------------------------
Nicholas J. Cuccaro
Chief Financial Officer

POWER OF ATTORNEY

KNOW ALL MEN BY THESE PRESENTS, that each person whose signature appears
below constitutes and appoints Paul A. Berberian and Nicholas J. Cuccaro, or any
of them, his or her attorney-in-fact, each with the power of substitution, for
him or her in any and all capacities, to sign this Report, and to file the same,
with exhibits thereto and other documents in connection therewith, with the
Securities and Exchange Commission, hereby ratifying and confirming all that
each of said attorneys-in-fact, or his or her substitute or substitutes, may do
or cause to be done by virtue hereof.

Pursuant to the requirements of the Securities Exchange Act of 1934, this
report has been signed below by the following persons on behalf of the
registrant and in the capacities and on the dates indicated.

39

INDEX TO FINANCIAL STATEMENTS

RAINDANCE COMMUNICATIONS, INC.
(FORMERLY EVOKE COMMUNICATIONS, INC.)

F-1

INDEPENDENT AUDITORS' REPORT

The Board of Directors and Stockholders
Raindance Communications, Inc. (formerly Evoke Communications, Inc.):

We have audited the accompanying consolidated balance sheets of Raindance
Communications, Inc. (formerly Evoke Communications, Inc.) and subsidiary as of
December 31, 2000 and 2001, and the related consolidated statements of
operations, stockholders' equity (deficit) and comprehensive loss and cash flows
for each of the years in the three-year period ended December 31, 2001. These
consolidated financial statements are the responsibility of the Company's
management. Our responsibility is to express an opinion on these consolidated
financial statements based on our audits.

We conducted our audits in accordance with auditing standards generally
accepted in the United States of America. Those standards require that we plan
and perform the audit to obtain reasonable assurance about whether the financial
statements are free of material misstatement. An audit includes examining, on a
test basis, evidence supporting the amounts and disclosures in the financial
statements. An audit also includes assessing the accounting principles used and
significant estimates made by management, as well as evaluating the overall
financial statement presentation. We believe that our audits provide a
reasonable basis for our opinion.

In our opinion, the consolidated financial statements referred to above
present fairly, in all material respects, the financial position of Raindance
Communications, Inc. (formerly Evoke Communications, Inc.) and subsidiary as of
December 31, 2000 and 2001, and the results of their operations and their cash
flows for each of the years in the three-year period ended December 31, 2001 in
conformity with accounting principles generally accepted in the United States of
America.

KPMG LLP

Boulder, Colorado
February 8, 2002

F-2

RAINDANCE COMMUNICATIONS, INC.
(FORMERLY EVOKE COMMUNICATIONS, INC.)

CONSOLIDATED BALANCE SHEETS
(IN THOUSANDS, EXCEPT SHARE AND PER SHARE DATA)

See accompanying notes to consolidated financial statements.

F-3

RAINDANCE COMMUNICATIONS, INC.
(FORMERLY EVOKE COMMUNICATIONS, INC.)

CONSOLIDATED STATEMENTS OF OPERATIONS
(IN THOUSANDS, EXCEPT PER SHARE DATA)

See accompanying notes to consolidated financial statements.

F-4

RAINDANCE COMMUNICATIONS, INC.
(FORMERLY EVOKE COMMUNICATIONS, INC.)

CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY (DEFICIT)
AND COMPREHENSIVE LOSS
(IN THOUSANDS, EXCEPT SHARE DATA)

See accompanying notes to consolidated financial statements.

F-5

RAINDANCE COMMUNICATIONS, INC.
(FORMERLY EVOKE COMMUNICATIONS, INC.)

CONSOLIDATED STATEMENTS OF CASH FLOWS
(IN THOUSANDS)

See accompanying notes to consolidated financial statements.

F-6

RAINDANCE COMMUNICATIONS, INC.
(FORMERLY EVOKE COMMUNICATIONS, INC.)

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

DECEMBER 31, 2001

(1) SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

(a) Business and Basis of Financial Statement Presentation

Raindance Communications, Inc. (formerly Evoke Communications, Inc.), (the
"Company"), was incorporated under the laws of the State of Delaware on April
17, 1997. We provide integrated Web conferencing services for everyday business
meetings and events. Our business-to-business communication services are based
on proprietary architecture that integrates traditional telephony technology
with real-time interactive Web tools. Our continuum of interactive services
includes Web and Phone Conferencing for reservationless automated audio
conferencing with simple Web controls and presentation tools, and Web
Conferencing Pro, formerly called Collaboration, which allows users to integrate
reservationless automated audio conferencing with advanced Web interactive tools
such as application sharing, Web touring and online whiteboarding. The Company
operates in a single segment.

The accompanying consolidated financial statements include the accounts of
Raindance Communications and its wholly-owned subsidiary. All significant
intercompany transactions and balances have been eliminated in consolidation.

The preparation of the financial statements in conformity with generally
accepted accounting principles requires management to make estimates and
assumptions that affect the reported amounts of assets and liabilities and
disclosure of contingent assets and liabilities at the date of the financial
statements and the reported amounts of revenue and expenses during the reporting
period. Actual results could differ from those estimates. Significant estimates
used in these financial statements include the allowance for doubtful accounts,
useful lives of depreciable and intangible assets, the valuation allowance for
deferred tax assets and restructuring reserves.

Certain prior year balances have been reclassified to conform with the
current year presentation.

(b) Cash, Cash Equivalents and Investments

Cash and cash equivalents consist of cash held in bank deposit accounts and
short-term, highly liquid investments purchased with maturities of three months
or less at the date of purchase. Cash equivalents at December 31, 2001 consisted
of money market accounts at three financial institutions. The prior year current
investment consisted of an equity investment in a public company. This
investment was classified as "available for sale" in accordance with Statement
of Financial Accounting Standards (SFAS) No. 115, "Accounting for Certain
Investments in Debt and Equity Securities." This investment was carried at fair
market value with any unrealized gain or loss recorded as a separate element of
stockholders' equity. In March 2001, as partial consideration for terminating a
software license agreement, the Company returned its investment in the software
company's common stock, which resulted in the recognition of a realized loss of
$1.2 million in the first quarter of 2001.

(c) Restricted Cash

Included in other assets is $0.6 million in restricted cash. Restricted
cash consists of amounts supporting irrevocable letters of credit issued by the
Company's bank and is primarily used for security deposits associated with some
of the Company's long term operating leases. Funds are held in certificates of
deposit at the Company's bank, and have been established in favor of a third
party beneficiary. The funds would be released to the beneficiary in the event
that the Company fails to comply with certain specified contractual obligations.
Provided the Company meets these contractual obligations, the letter of credit
will be discharged and the Company would no longer be restricted from the use of
the cash.

F-7

(d) Property and Equipment

Property and equipment are stated at cost, net of accumulated depreciation
and amortization. Depreciation of equipment is computed using the straight-line
method over the estimated useful lives of the assets, which range from three to
seven years. Leasehold improvements are amortized over the shorter of related
lease terms or their estimated useful lives. Upon retirement or sale, the cost
of the assets disposed and the related accumulated depreciation is removed from
the accounts and any resulting gain or loss is included in operations in the
period realized.

(e) Goodwill

Goodwill, net of amortization, as of December 31, 2000 and 2001 was $65.2
and $38.7 million, respectively. The Company first recorded amortization in 2000
in connection with its acquisition of Contigo Software, Inc. in June 2000.
Goodwill is amortized on a straight-line basis over the estimated useful life of
three years. In July 2001, the Financial Accounting Standards Board (FASB)
issued Statement of Financial Accounting Standards No. 142 (SFAS 142), "Goodwill
and Other Intangible Assets." SFAS 142 requires that goodwill no longer be
amortized, but instead will be reviewed for impairment on an on-going basis. The
amortization of goodwill will cease upon adoption of the Statement, which will
be January 1, 2002. SFAS 142 requires a different method of determining
impairment than is currently being used by the Company. Because of the extensive
effort needed to comply with adopting SFAS 142, it is not practicable to
reasonably estimate the impact of adopting this statement on the Company's
financial statements at the date of this report, including whether the Company
will be required to recognize any transitional impairment losses as the
cumulative effect of a change in accounting principle.

(f) Income Taxes

The Company uses the asset and liability method of accounting for income
taxes as prescribed by SFAS No. 109, Accounting for Income Taxes. Under the
asset and liability method, deferred tax assets and liabilities are recognized
for the estimated future tax consequences attributable to differences between
the financial statement carrying amounts of existing assets and liabilities and
their respective tax bases. Deferred tax assets and liabilities are measured
using enacted tax rates in effect for the year in which those temporary
differences are expected to be recovered or settled. The resulting deferred tax
assets and liabilities are adjusted to reflect changes in tax laws or rates in
the period of enactment.

(g) Fair Value of Financial Instruments and Concentrations of Credit Risk

The carrying amounts of certain of the Company's financial instruments,
including cash and cash equivalents, accounts receivable and accounts payable
and accrued expenses, approximate fair value because of the short-term nature of
these instruments. Because the interest rates on the Company's note payable
obligations reflect market rates and terms, the fair values of these instruments
approximate carrying amounts. Financial instruments that potentially subject the
Company to concentration of credit risk consists of cash and cash equivalents
and accounts receivable. The Company's cash and cash equivalents are held with
financial institutions that the Company believes to be of high credit standing.
The Company's customer base consists of a large number of geographically
dispersed customers diversified across several industries. As a result,
concentration of credit risk with respect to accounts receivable is not
significant.

(h) Revenue Recognition

Revenue for our Web and Phone Conferencing service is based upon the actual
time that each participant is on the phone or logged onto the Web. Similarly, a
customer is charged a per-minute, per-user fee for each participant listening
and viewing a live or recorded simulcast. In addition, we charge customers a
one-time fee to upload visuals for a phone conference or a recorded simulcast.
We recognize revenue from our Web and Phone Conferencing services as soon as a
call or simulcast of a call is completed. We recognize revenue associated with
any initial set-up fees ratably over the term of the contract.

Revenue for our Web Conferencing Pro, formerly called Collaboration,
service is derived from a concurrent user and usage fee in addition to event
fees or, in more limited cases, a software license fee. Revenue from concurrent
user fees is recognized monthly regardless of usage, while usage fees are based
upon either monthly connections or minutes

F-8

used. Event fees are generally hourly charges that are recognized as the events
take place. We recognize revenue associated with any initial set-up fees ratably
over the term of the contract. Revenue from software license agreements is
recognized upon shipment of the software when all the following criteria have
been met: persuasive evidence of an arrangement exists; delivery has occurred;
the fee is fixed or determinable; collectibility is probable; and vendor
specific objective evidence is available for the fair value of all undelivered
elements.

Prices and specific service terms for Webcasting (former service) were
usually negotiated in advance of service delivery. We recognized revenue from
live event streaming when the content was broadcast over the Internet. We
recognized revenue from encoding recorded content when the content became
available for viewing over the Internet. We recognized revenue from pre-recorded
content hosting ratably over the hosting period.

Prices and specific service terms for Talking Email (former service) were
negotiated in advance of service delivery. We recognized revenue, including any
setup fees, ratably over the life of the contract.

(i) Advertising Costs

The Company expenses advertising costs as they are incurred. Advertising
expense was $1.3, $16.1 and $1.2 million for each of the years ending December
31, 1999, 2000 and 2001, respectively.

(j) Impairment of Goodwill and Other Long-Lived Assets and Assets to Be
Disposed Of

In accordance with SFAS No. 121, Accounting for the Impairment of
Long-Lived Assets and for Long-Lived Assets to Be Disposed Of, the Company
periodically evaluates the carrying value of long-term assets when events and
circumstances warrant such review. The carrying value of a long-lived asset is
considered impaired when the anticipated undiscounted cash flows from such asset
is separately identifiable and is less than the carrying value. In that event a
loss is recognized based on the amount by which the carrying value exceeds the
fair market value of the long-lived asset. Fair market value is determined by
reference to quoted market prices, if available, or the utilization of certain
valuation techniques such as anticipated cash flows discounted at a rate
commensurate with the risk involved. Assets to be disposed of are reported at
the lower of the carrying amount or fair value, less costs to sell. No
impairment loss was recognized in 1999. In 2000, the Company recorded an asset
impairment charge of $0.6 million primarily associated with the closure of
remote sales offices. In 2001, the Company recorded an asset impairment charge
of $4.6 million (see note 13).

(k) Stock-Based Compensation

The Company accounts for its stock option plan in accordance with the
provisions of Accounting Principles Board (APB) Opinion No. 25, Accounting for
Stock Issued to Employees, and related interpretations. As such, compensation
expense is recorded on the date of grant only if the current market price of the
underlying stock exceeds the exercise price. Under SFAS No. 123, Accounting for
Stock-Based Compensation, entities are permitted to recognize as expense over
the vesting period the fair value of all stock-based awards on the date of
grant. Alternatively, SFAS No. 123 also allows entities to continue to apply the
provisions of APB Opinion No. 25 and provide pro forma net income (loss)
disclosures for employee stock option grants as if the fair-value-based method
defined in SFAS No. 123 had been applied. The Company has elected to continue to
apply the provisions of APB Opinion No. 25 and provide the pro forma disclosures
required by SFAS No. 123. All stock-based awards to non-employees are accounted
for at their fair value in accordance with SFAS No. 123 and FASB Interpretation
No. 44.

Stock compensation expense is comprised of the following: (a) the
amortization of deferred compensation resulting from the grant of stock options
or shares of restricted stock to employees at exercise or sale prices deemed to
be less than fair value of the common stock at grant date, net of forfeitures
related to employees who terminated service while possessing unvested stock
options, as these terminated employees have no further service obligations, and
(b) the intrinsic value of modified stock options or restricted stock awards,
measured at the modification date, for the number of awards that, absent the
modification, would have expired unexercisable.

F-9

(l) Software Development Costs and Research and Development

Costs incurred in the engineering and development of the Company's services
are expensed as incurred, except certain software development costs. Costs
associated with the development of software to be marketed externally are
expensed prior to the establishment of technological feasibility as defined in
SFAS No. 86, "Accounting for the Cost of Computer Software to be Sold, Leased,
or Otherwise Marketed," and capitalized thereafter. To date, the Company's
software development has been completed concurrent with attaining technological
feasibility and, accordingly, all software development costs incurred to which
SFAS 86 is applicable, have been charged to operations as incurred in the
accompanying financial statements. The Company capitalizes certain qualifying
computer software costs incurred during the application development stage in
accordance with Statement of Position No. 98-1 "Accounting for the Costs of
Computer Software Developed or Obtained for Internal Use" (SOP 98-1) issued by
the American Institute of Certified Public Accountants, which was adopted by the
Company as of January 1, 1999. These costs are amortized on the straight-line
basis over the software's estimated useful life.

Research and development costs are expensed as incurred.

(m) Foreign Currency Translation

For the Company's foreign subsidiary where the functional currency is
something other than the United States dollar, the Company translates assets and
liabilities at the exchange rate as of the balance sheet date . The Company
translates income statement accounts at average rates for the periods.
Translation adjustments are recorded in comprehensive income (loss). The Company
did not have any foreign currency transaction gains and losses in 1999 and
foreign currency transaction gains and losses were not material in 2000 and
2001. Gains and losses on intercompany transactions including amounts due from
affiliates where settlement is not anticipated in the foreseeable future are
recorded in other comprehensive income (loss).

(n) Comprehensive Loss

The Company has adopted SFAS No. 130 "Reporting Comprehensive Income,"
which established standards for reporting and displaying comprehensive income.
Comprehensive loss equals net loss for the year ending December 31, 1999.
Comprehensive loss is equal to net loss, unrealized loss on investment, realized
loss on investment and foreign currency translation adjustments for the years
ended December 31, 2000 and 2001.

(o) Loss Per Share

Loss per share is presented in accordance with the provisions of Statement
of Financial Accounting Standards No. 128, Earnings Per Share (SFAS 128). Under
SFAS 128, basic earnings (loss) per share (EPS) excludes dilution for potential
common stock and is computed by dividing income or loss attributable to common
stockholders by the weighted average number of common shares outstanding for the
period. Diluted EPS reflects the potential dilution that could occur if
securities or other contracts to issue common stock were exercised or converted
into common stock. Potential common shares are comprised of shares of common
stock issuable upon the exercise of stock options and warrants and are computed
using the treasury stock method (see note 7). Basic and diluted EPS are the same
for each of the three years ending December 31, 2001 as all potential common
stock instruments are antidilutive.

F-10

The following table sets forth the calculation of earnings per share for
each of the three years ending December 31, 2001 (in thousands, except per share
amounts):

(2) JOINT VENTURES AND ACQUISITIONS

On June 9, 2000, the Company entered into an agreement with @viso Limited,
a European-based venture capital firm, to form Evoke Communications, B.V., a
Netherlands corporation (Evoke Communications Europe). Pursuant to this
agreement, the Company made net cash payments of approximately $4.6 million to
Evoke Communications Europe, granted a technology license to Evoke
Communications Europe and was issued common stock representing 51% ownership in
Evoke Communications Europe. The Company uses the equity method of accounting
for this investment as @viso Limited was granted rights that significantly
affect the Company's ability to control Evoke Communications Europe. The
specific rights that prevent the Company from controlling Evoke Communications
Europe include approval and compensation level for the position of the Chief
Executive Officer; approval of detailed operating budgets of Evoke
Communications Europe; any acquisition or capital expenditure that involves an
amount exceeding 10% of the assets of the company; any sale, lease or other
disposition of assets that involves an amount exceeding 5% of the assets of the
company; the incurrence, guarantee or otherwise becoming liable with respect to
any indebtedness for borrowed money in an amount exceeding 10% of the assets of
the company; the execution of any strategic contract, or the incurrence of any
obligation, with a commitment of an amount exceeding 10% of the assets of the
company; any declaration or payment of any dividend or other distribution,
direct or indirect, on account of any shares or any redemption, retirement,
purchase or other acquisition, direct or indirect, by the company of any shares;
and the adoption of any stock option or award plan for employees, directors or
consultants. The Company has recorded a loss of $181,000 in the year ended
December 31, 2000, which reduced the Company's investment in Evoke
Communications Europe to zero. The Company has no obligations to fund future
operating losses of Evoke Communications Europe. In the third quarter of 2001
the board of directors of Evoke Communications Europe unanimously approved a
plan of liquidation and dissolution and, as a result, Evoke Communications
Europe will be liquidated and its operations will cease. In the fourth quarter
of 2001 the Company received equipment valued at $1.8 million and anticipates
receiving, prior to December 31, 2002, cash of approximately $1.0 million. The
equipment was transferred to the Company at net book value. The Company recorded
an impairment charge of $1.8 million in 2001, which represented the excess of
the note receivable over the cash and equipment we expect to receive. The
receivable, net of the impairment charge and equipment we received, is reflected
in the balance sheet in current assets as due from affiliate.

On June 16, 2000, the Company acquired Contigo Software, Inc. (Contigo) for
cash of $6.1 million and 4,425,176 shares of common stock in exchange for all
the outstanding shares of Contigo capital stock. The Company also issued
1,574,831 common stock options in exchange for outstanding Contigo stock
options. The purchase price of the acquisition was $83.9 million based on the
fair value of the consideration paid plus direct acquisition costs. The
acquisition has been accounted for using the purchase method. Accordingly, the
results of operations of Contigo subsequent to June 16, 2000 have been included
in the Company's statements of operations for the year ended December 31, 2000
and 2001. The purchase price allocation is as follows:

(in millions)
Tangible net assets........................................................... $ 2.8
Assumed unearned stock option compensation.................................... 0.6
Goodwill...................................................................... 80.5
------
Total purchase price $ 83.9
======

F-11

Goodwill is being amortized on a straight-line basis over an estimated
useful life of three years. In December 2000, the Company sold Contigo UK Ltd.,
a wholly owned subsidiary of Contigo, to Evoke Communications Europe for
approximately $317,000. The sale price, plus net liabilities of approximately
$808,000, was recorded as a reduction to the previously recorded goodwill.

The summary table below, prepared on an unaudited pro forma basis, combines
the Company's consolidated results of operations with Contigo's results of
operations as if the acquisition took place on January 1, 1999 (in thousands,
except per share data).

The pro forma results for the year ended December 31, 2000 combine the
Company's results for the year ended December 31, 2000 with the results of
Contigo for the period from January 1, 2000 through the date of acquisition with
the exception of a $5.0 million payment made by Contigo to one of its officers,
which is excluded from the pro forma net loss reflected above. This payment was
made by Contigo upon the acquisition and was solely related to the consummation
of the acquisition. The pro forma results are not necessarily indicative of the
results of operations that would have occurred if the acquisition had been
consummated on January 1, 1999. In addition, they are not intended to be a
projection of future results and do not reflect any synergies that might be
achieved from the combined operations.

(3) CASH, CASH EQUIVALENTS AND INVESTMENT SECURITIES

Cash and cash equivalents are as follows (in thousands):

At December 31, 2000 investment securities consisted of an equity
investment in a public company. This investment was classified as "available for
sale" in accordance with SFAS No. 115, "Accounting for Certain Investments in
Debt and Equity Securities." This investment was carried at fair market value
with any unrealized gain or loss recorded as a separate component of
stockholders' equity. In March 2001, as partial consideration for terminating a
software license agreement, the Company returned its investment in the software
company's common stock, which resulted in the recognition of a realized loss of
$1.2 million in the first quarter of 2001.

F-12

(4) PROPERTY AND EQUIPMENT

Property and equipment consists of the following (in thousands):

In the years ending December 31, 2000 and 2001, the Company capitalized
$770,012 and $1,087,055, respectively, of software application development costs
in accordance with SOP 98-1. These costs are being amortized over 18 months from
the time the software is ready for its intended use. Amortization of these costs
totaled $272,300 and $584,000 for the years ending December 31, 2000 and 2001,
respectively.

(5) DEBT

On January 7, 1999, the Company entered into a loan and security agreement
with a total commitment of $3,000,000. In connection with obtaining this
commitment, the Company issued warrants to purchase 86,538 shares of Series C
Preferred stock to the lender. The exercise price of the warrants is $1.04 per
share and the warrants expire on July 24, 2005. Upon completion of the Company's
initial public offering on July 28, 2000, the warrants were converted into
warrants to purchase 57,692 shares of common stock at $1.56 per share. Draws
under this agreement are repaid over 37 months, with interest at the 36 month
Treasury note rate, plus 275 basis points. An additional payment of 9% of the
amount financed is payable at the end of the term of the loan. This additional
amount and the fair value of warrants of $75,000 will be included in interest
expense over the term of the agreement. During 1999, the Company borrowed, in
four separate draws, the entire commitment of $3,000,000. The interest rate
ranges from 7.41% to 8.40%. The loan and security agreement is secured by
substantially all business assets except those that were secured by the debt
facility described below. At December 31, 2001, the balance due under this
agreement is $205,096, of which the entire portion is current.

On September 30, 1999, the Company entered into a promissory note and its
related master loan and security agreement dated September 10, 1999, for
$1,502,623. In connection with obtaining this commitment, the Company issued
warrants to purchase 15,026 shares of Series D Preferred stock to the lender.
The exercise price of the warrants is $3.00 per share and the warrants expire on
September 29, 2004. Upon completion of the Company's initial public offering on
July 28, 2000, the warrants were converted into warrants to purchase 10,017
shares of common stock at $4.50 per share. The draw under this agreement is
repaid over 42 months, with interest at 13.33%. The promissory note was secured
by the equipment that was financed. The fair value of the warrants was $105,000
and will be included in interest expense over the term of the agreement. In
November 2001, the Company made a payment of $648,590 to retire this obligation
before its scheduled maturity date of February 2003. As a result, the remaining
fair value of the warrants, which was $46,667, was expensed in November 2001.

On October 9, 2001, the Company entered into a loan and security agreement
with a bank that consisted of a $7.25 million revolving line of credit and a
$5.0 million term loan. Advances under the revolving line of credit bear
interest at the bank's prime rate and are limited to $7.25 million or 80% of
eligible accounts receivable as defined in the agreement. The Company incurred
commitment fees of $35,000, which are being written off over the term of the
agreement. The revolving line of credit is available through February 28, 2003.
Advances under the revolving line of credit may be repaid and reborrowed at any
time prior to the maturity date. At December 31, 2001 the Company did not have
an outstanding balance under the revolving line of credit and the amount
available based on eligible accounts receivable was $4.8 million. On October 12,
2001 the Company received $5.0 million pursuant to the term loan referenced
above. The term loan will be repaid with monthly principal payments of $139,000
plus

F-13

interest at 8% over 36 months. The loan and security agreement is collateralized
by substantially all tangible and intangible assets of the Company and is
subject to compliance with covenants, including minimum liquidity coverage,
minimum quick ratio and maximum quarterly operating losses adjusted for
interest, taxes, depreciation, amortization and other non-cash charges. The
Company is also prohibited from paying any dividends without the bank's prior
written consent. At December 31, 2001, the balance due under this agreement is
$4,752,473, of which $1,688,335 is current.

Long-term debt consists of the following (in thousands):

The aggregate maturities for long-term debt for each of the years
subsequent to December 31, 2001 are as follows (in thousands): 2002--$1,893;
2003--$1,674; 2004--$1,390.

(6) INCOME TAXES

Income tax benefit relating to losses incurred differs from the amounts
that would result from applying the applicable federal statutory rate as follows
(in thousands):

Temporary differences that give rise to the components of deferred tax
assets are as follows (in thousands):

At December 31, 2001, the Company had net operating loss carryforwards for
federal income tax purposes of approximately $124 million, which are available
to offset future federal taxable income, if any, through 2021. Management
believes the utilization of the carryforwards will be limited by Internal
Revenue Code Section 382 relating to changes in ownership, as defined.

Due to the uncertainty regarding the realization of the deferred tax assets
relating to the net operating loss carryforwards and other temporary
differences, a valuation allowance has been recorded for the entire amount of
the Company's deferred tax assets for each of the three years ending December
31, 2001. This valuation allowance increased $10,429,000 for the year ended
December 31, 2001.

F-14

(7) PREFERRED STOCK, STOCK PLANS AND WARRANTS

(a) Mandatorily Redeemable Convertible and Convertible Preferred Stock

At December 31, 2000 and 2001, the Company did not have any preferred stock
outstanding since each share of preferred stock (Series A, Series B, Series C,
Series D and Series E) was converted to common stock on the closing of the
initial public offering. Prior to that time, the Company had the following
series of preferred stock outstanding that were convertible at any time, at the
option of the holder, into common stock as indicated below:

Series B, C, D and E shares were mandatorily redeemable. All preferred
stock had voting rights on an as converted basis and liquidation preferences
equal to the stated amount of the preferred shares issued.

Each share of preferred stock converted to common stock at the closing of
the initial public offering.

Series B, Series C and Series D preferred stock were issued in 1997, 1998
and 1999 for $100, $1.04 and $3.00 per share, respectively. All issuances were
for cash, except for 487,355 shares of Series C Preferred stock issued upon
conversion of $506,861 of convertible debt and related accrued interest. Based
on the beneficial conversion features of the Series D preferred stock, assuming
an initial public offering price of $13.50 per share, the Company recorded a
deemed dividend related to the beneficial conversion feature and increased net
loss attributable to common stockholders by approximately $100 million in 1999,
in accordance with Emerging Issues Task Force Bulletin 98-5, "Accounting for
Convertible Securities with Beneficial Conversion Features or Contingently
Adjustable Conversion Ratios (EITF 98-5).

On March 29, 2000, the Company issued 686,813 shares of Series E preferred
stock (457,875 post split common shares) at $7.28 per share and a warrant to
purchase 858,416 shares of Series E preferred stock for an aggregate purchase
price of $5.0 million. The warrant is exercisable upon issuance at the initial
public offering price of the Company's common stock and expires in March 2003.
Upon completion of the Company's initial public offering on July 28, 2000, the
warrants were converted into warrants to purchase 572,277 shares of common stock
at $8.00 per share. The fair value of the warrant was estimated to be $4.1
million, as determined using the Black-Scholes option pricing model with the
following assumptions: no expected dividends, 75% volatility, risk-free interest
rate of 6.5% and a term of 3 years. The fair value of the warrant was separately
recorded as warrants for the purchase of mandatorily redeemable preferred stock
and as a reduction in the Series E preferred stock. In addition, $350,000 was
recorded as prepaid advertising costs related to future services to be provided
to the Company by the preferred stockholder. The preferred stock was accreting
to its issuance price over the period from issuance to redemption in March 2003.
Based on the beneficial conversion terms of the preferred stock, assuming an
initial public offering price of $13.50 per share, the Company recorded a deemed
dividend related to the beneficial conversion feature and increased net loss
attributable to common stockholders for the year ended December 31, 2000 by
$1,181,318 at the date of issuance in accordance with EITF 98-5.

The beneficial conversion feature of the preferred stock described above
was determined by calculating the difference between the effective conversion
price based on the proceeds allocated to the preferred stock and the fair value
of the underlying common stock. As the preferred stock was convertible into
common stock at any time, the beneficial conversion amount was charged to net
loss attributable to common stockholders at the date of issuance of the
preferred stock.

F-15

(b) Stock Options

In 1997, the Company adopted a stock option/stock issuance plan (the Plan)
pursuant to which the Company's Board of Directors may issue common shares and
grant incentive stock options and non-statutory stock options to employees,
directors and consultants. The Plan authorizes common stock issuances and grants
of options to purchase up to 2,766,666 shares of authorized but unissued common
stock. In February 2000 the Company adopted the 2000 Equity Incentive Plan that
amended and restated the 1997 stock option/stock issuance plan. The number of
shares available for issuance was increased to 11,666,666 shares of authorized
but unissued common stock. On January 1, 2001 the Plan's evergreen provisions
increased the shares available for issuance to 13,068,703. At December 31, 2001,
there were 4,612,247 additional shares available for grant or issuance under the
Plan. Incentive and non-statutory stock options generally have ten-year terms
and vest over one to four years. Some of the Company's options are exercisable
upon grant; however, shares issued upon exercise are restricted and subject to
repurchase at the exercise price if employees terminate prior to the vesting of
their shares. The remaining options are only exercisable as the employee,
director or consultant vests in the underlying stock.

The Company has assumed certain stock option plans and the outstanding
stock options of Contigo Software, Inc. ("assumed plans"). Stock options under
the assumed plans have been converted into the Company's stock options and
adjusted to reflect the appropriate conversion ratio as specified by the
applicable acquisition agreement, but are otherwise administered in accordance
with the terms of the assumed plans. Stock options under the assumed plans
generally vest over three years and expire ten years from date of grant. No
additional stock options will be granted under the assumed plans. At December
31, 2001, 578,335 options were outstanding under the assumed plans with a
weighted average exercise price of $2.42 and a weighted average remaining
contractual life of 5.7 years.

The Company utilizes APB Opinion No. 25 in accounting for its Plan. In
1999, a total of 1,373,167 options and 33,333 common shares were granted with
exercise prices and purchase prices less than fair value, resulting in total
compensation of $11,790,918, net of forfeitures, to be recognized over the
vesting period. In 2000, a total of 403,008 options and 398,296 common shares
were granted with exercise prices and purchase prices less than fair value,
resulting in total compensation of $9,075,000, net of forfeitures, to be
recognized over the vesting period. In 2001, a total of 100,000 options were
granted with exercise prices less than fair value, resulting in total
compensation of $143,120, net of forfeitures,. The per share weighted-average
fair value of stock options granted during 1999 was $12.02 using the Black
Scholes option-pricing model with the following weighted-average assumptions: no
expected dividends, zero volatility, risk-free interest rate of 6%, and an
expected life of 6 years. The per share weighted-average fair value of stock
options granted during 2000 was $6.64 using the Black Scholes option pricing
model with the following weighted average assumptions: no expected dividends,
expected volatility of 175%, risk-free interest rate of 6.5% and an expected
life of 6 years. The per share weighted-average fair value of stock options
granted during 2001 was $1.55 using the Black Scholes option pricing model with
the following weighted average assumptions: no excepted dividends, expected
volatility of 136%, risk-free interest rate of 5% and an excepted life of 6
years. If the Company determined compensation cost based on the fair value of
the options at the grant date under SFAS No. 123, the Company's 1999, 2000 and
2001 net loss attributable to common stockholders would have been approximately
$113,459,028, $116,068,000 and $74,117,180, respectively, and the net loss per
share attributable to common stockholders would have been approximately $260.39,
$5.41 and $1.57, respectively.

F-16

Stock option activity during 1999, 2000 and 2001 was as follows:

At December 31, 2001, the weighted-average remaining contractual life of
outstanding options was approximately 8.7 years, with exercise prices ranging
from $0.10 to $10.80 per share. Restricted shares issued for options exercised
which are subject to repurchase totaled 29,218 shares at December 31, 2001.

The following table summarizes information about stock options outstanding
at December 31, 2001:

In addition, the Company has sold 569,299 shares of common stock through
stock purchase rights under the Plan at prices ranging from $0.15 to $10.80 per
share.

(c) Employee Stock Purchase Plan

In February 2000, the board of directors adopted the 2000 Employee Stock
Purchase Plan ("ESPP"). The 2000 ESPP allows participating employees to purchase
shares of common stock at a 15% discount from the market value of the stock as
determined on specific dates at six-month intervals. The board of directors
reserved 400,000 shares of common stock for issuance under the 2000 ESPP.
According to the Plan and commencing in 2001, the aggregate number of shares of
common stock subject to the ESPP will be increased by 3% of the lesser of the
total number of shares of common stock outstanding on such January 1, or the
total number of shares outstanding as of the effective date of the ESPP. The
Board of Directors of the Company may designate a smaller number of shares to be
added to the share reserve. As a result, an additional 1,402,037 shares of
common stock were reserved in January 2001, which represents 3% of the total
number of shares outstanding as of the effective date of the ESPP. During 2001
employees purchased 291,704 shares at an average price of $1.01 per share. At
December 31, 2001, 1,510,333 shares were reserved for future issuance. At
December 31, 2001 approximately $171,000 of payroll deductions have

F-17

been withheld from employees for future purchases under the plan. The ESPP is a
qualified plan under the applicable section of the Internal Revenue Code and
accordingly, no compensation expense has been recognized for purchases under the
plan.

(d) Stock Purchase Warrants

In January 1999, in connection with obtaining a $3.0 million loan, the
Company issued warrants to purchase 86,538 shares of Series C preferred stock.
The warrants are exercisable at $1.04 per share and expire on July 24, 2005.
Upon completion of the Company's initial public offering on July 28, 2000, the
warrants were converted into warrants to purchase 57,692 shares of common stock
at $1.56 per share. The fair value of the warrants was $75,000, as determined
using the Black-Scholes option pricing model with the following assumptions: no
expected dividends, 75% volatility, risk-free interest rate of 6% and a term of
10 years. The fair value of the warrants will be included in interest expense
over the term of the agreement.

In September 1999, in connection with obtaining a $1.5 million loan, the
Company issued warrants to purchase 15,026 shares of Series D Preferred stock.
The warrants are exercisable at $3.00 per share and will expire on September 29,
2004. Upon completion of the Company's initial public offering on July 28, 2000,
the warrants were converted into warrants to purchase 10,017 shares of common
stock at $4.50 per share. The fair value of the warrants was $105,000, as
determined using the Black-Scholes option pricing model with the following
assumptions: no expected dividends, 75% volatility, risk-free interest rate of
6% and a term of 5 years. The fair value of the warrants will be included in
interest expense over the term of the agreement. As indicated in note 5 this
loan was paid in full in November 2001 and accordingly, the remaining interest
expense associated with this warrant was recognized in full at that time.

In January 2000, the Company issued a warrant to purchase 3,703 shares of
common stock. The warrant is exercisable at $4.50 per share and was scheduled to
expire January 15, 2001. The warrant is in exchange for certain marketing costs
and was expensed as sales and marketing costs at the grant date. The warrant was
exercisable at the date of grant and is not contingent on counterparty
performance. The fair value of the warrant was $21,250 as determined using the
Black-Scholes option pricing model with the following assumptions: no expected
dividends, 75% volatility, risk-free interest rate of 6.5% and a term of one
year. This warrant was exercised in April 2000.

In June 2000, the Company issued a warrant to purchase 10,000 shares of
common stock. The warrant is exercisable at $8.00 per share and expires on June
30, 2005. The warrant was in exchange for certain marketing costs and was
expensed as sales and marketing costs at the grant date. The warrant became
exercisable on July 24, 2000, and is not contingent on counterparty performance.
The fair value of the warrant was $89,000 as determined using the Black-Scholes
option pricing model with the following assumptions: no expected dividends, 75%
volatility, risk-free interest rate of 6.5% and a term of five years.

At December 31, 2001 the Company had total warrants outstanding to purchase
652,790 shares of common stock at a weighted-average exercise price of $7.35 per
share.

(8) STOCKHOLDERS' EQUITY

(a) Initial Public Offering

On July 28, 2000, the Company closed its initial public offering of
7,000,000 shares of common stock at $8.00 per share, for net proceeds, after
deducting underwriting commissions and expenses, of $50.3 million. At closing,
all of the Company's issued and outstanding shares of convertible preferred
stock were converted into shares of common stock.

(b) Stock split

On July 13, 2000, the Company completed a two-for-three reverse split of
all outstanding shares of common stock. Additionally, all preferred stock was
simultaneously adjusted for the split when it was converted to shares of

F-18

common stock on July 28, 2000. All shares of common stock and per share
information in the accompanying financial statements have been adjusted to
reflect the reverse split.

(c) Note receivable from officer for stock

In connection with an issuance of restricted common stock on May 16, 2000,
the Company received a full recourse note receivable from its then chief
financial officer for $1,124,625, due in full on May 15, 2006. On November 21,
2000, this note was amended from a full recourse note to a note with the
underlying shares as the sole collateral. Accordingly, at that date the Company
began adjusting the note to the fair value of the underlying collateral through
compensation charges. In the first quarter of 2001 the chief financial officer
resigned and returned the restricted stock to the Company and the note
receivable was cancelled. Additionally, in the first quarter of 2001 in
connection with the chief financial officer's resignation, the Company granted
250,000 shares of common stock and a stock option grant for 100,000 shares of
common stock and recorded stock-based compensation expense associated with these
grants of $528,000.

(9) COMMITMENTS AND CONTINGENCIES

(a) Operating Leases

The Company leases office facilities under various operating lease
agreements that expire through 2009. Two of the office facilities are leased
from entities that are controlled by an officer and director or former directors
of the Company. Rent expense related to these leases was $305,049, $893,684 and
$972,780 for the years ended December 31, 1999, 2000 and 2001, respectively.
Future minimum lease payments are as follows (in thousands):

Total rent expense for the years ended December 31, 1999, 2000 and 2001 was
$529,872, $2,771,599 and $1,751,013, respectively. As part of the restructuring
described in note 11 the Company is in the process of attempting to sublease or
otherwise minimize its net commitment with respect to seven leases, which expire
at various dates. Currently, the minimum lease payments for the seven offices
total approximately $97,000 per month. As of December 31, 2001 the Company has
been successful in subleasing four facilities. Future minimum sublease rentals
for the four subleased facilities, as of December 31, 2001, approximate $1.9
million that will be received through August 2005. Future minimum sublease
rentals for each of the years subsequent to December 31, 2001 are as follows (in
thousands): 2002--$600; 2003--$500; 2004--$500; 2005--$300. The future minimum
sublease receivables have been factored into any adjustments the Company has
made to the respective restructuring reserve for the specific office (see note
11).

(b) Purchase Commitments

The Company has commitments for bandwidth usage and telephony services with
various service providers. For the years ending December 31, 2002, 2003, 2004,
and 2005, the minimum commitments are approximately $14.4 million, $15.9
million, $12.6 million, and $0.1 million, respectively. Some of these agreements
may be amended to either increase or decrease the minimum commitments during the
life of the contract.

F-19

(c) Employment Contracts

The Company has an employment agreement with one of its executive officers.
The agreement continues until terminated by the executive or the Company, and
provides for a termination payment under certain circumstances. As of December
31, 2001, the Company's liability would be approximately $322,500 if the officer
were terminated under conditions defined in the agreement.

(d) Severance

The Company has made commitments to executives who are no longer with the
Company. As of December 31, 2001, the Company's severance liability to these
executives was approximately $107,500, all of which will be expended by June 30,
2002. The expense associated with this liability was recognized in the year
ending December 31, 2000.

(e) Litigation

From time to time, the Company has been subject to litigation and claims
in the ordinary course of business. In March 2000, a claim was filed against the
Company alleging trademark and service mark infringement. In the first quarter
of 2001, the Company reached a settlement with respect to this litigation. As
part of the settlement the Company agreed to change its name. Expenses related
to this litigation, net of insurance reimbursement, were accrued as of December
31, 2000 and did not have a material adverse effect on the Company's financial
position, results of operations or liquidity.

Currently, management is not aware of any legal proceedings or claims that
they believe will have, individually or in the aggregate, a material adverse
effect on the Company's financial position, results of operations or liquidity.

(10) EMPLOYEE BENEFIT PLAN

The Company adopted, effective January 1, 1998, a defined contribution
401(k) plan that allows eligible employees to contribute up to 15% of their
compensation up to the maximum allowable amount under the Internal Revenue Code.
In 1999, the Company made a discretionary employer matching contribution of
$13,072 and did not make a discretionary employer profit sharing contribution.
The Company did not make a discretionary employer matching or profit sharing
contribution to the plan in 2000 or 2001.

(11) RESTRUCTURING RESERVES

The Company recorded charges totaling $9.5 million in 2000 and $0.8 million
in the first quarter of 2001 for restructuring activities. In addition, as
described in note 12, the Company incurred contract termination expenses of $1.8
million in the first quarter of 2001. In the second quarter of 2001 the Company
incurred severance charges of $0.1 million and recorded a favorable
restructuring reserve adjustment of $1.4 million primarily due to successfully
sub-leasing several remote offices with terms more favorable than originally
anticipated and also consummating an early termination settlement of a
telecommunications contract cancellation charge. In the third quarter of 2001,
the Company recorded a net restructuring charge of $0.3 million which consisted
of a $0.5 million charge to close two additional remote sales offices and
additional charges associated with offices that remain vacant while we continue
our attempts to sublease these facilities and a $0.2 million favorable
restructuring adjustment as a result of successfully terminating two facility
lease commitments with terms more favorable than originally anticipated. In the
fourth quarter of 2001, the Company recorded a restructuring charge of $0.1
million to record additional charges associated with offices that remain vacant
while we continue our attempts to sublease these facilities. The Company's
restructuring activities included workforce reductions, the sale or disposition
of assets, contract cancellations and the closure of several remote sales
offices.

F-20

Restructuring reserves and activity for 2001 are detailed below (in
thousands):

At December 31, 2001, the Company's restructuring reserves totaled $1.6
million, of which $0.7 is current and solely relates to lease costs, which will
be relieved as payments are made. In addition, facility reserves may increase or
decrease based on the ability to sublease vacant spaces, which are under
non-cancelable operating leases expiring at various dates through 2005. Through
December 31, 2001, the Company has been successful in sub-leasing four
facilities and terminating four facility lease commitments. Future minimum
sublease receivables for the four subleased facilities, as of December 31, 2001,
approximate $1.9 million that will be received through August 2005. As of
December 31, 2001, the facility reserve was comprised of seven offices.
Currently, the minimum lease payments for the seven offices total approximately
$97,000 per month. The actual cost savings the Company anticipated as a result
of this restructuring effort have been realized with the exception of the
restructuring costs associated with the closure of remote sales facilities. Due
to the current real estate market , it has taken the Company longer than
expected to sub-lease or otherwise terminate its lease obligations in certain
cities. However, the Company continually monitors and adjusts, as warranted, its
restructuring reserve associated with remote sales facilities based on current
facts and circumstances. A failure to reduce or eliminate the commitment on the
seven remaining offices in a timely fashion will cause the Company to make
unfavorable adjustments to the restructuring reserve in subsequent quarters.
Additionally, the Company will continue to expend cash on its monthly commitment
on these facilities.

(12) CONTRACT TERMINATION EXPENSES

On March 30, 2001, the Company agreed to terminate a software license
agreement. In connection with the termination, the Company incurred a charge of
approximately $1.8 million in the first quarter of 2001, primarily related to
the unamortized cost of the software license. Part of the consideration given by
the Company to terminate the license agreement was the return of an investment
in the software company's common stock, which resulted in the recognition of an
additional realized loss of $1.2 million on the investment in March 2001.

(13) ASSET IMPAIRMENT CHARGES

In the second quarter of 2001, the Company performed a strategic review of
its fixed assets and adopted a plan to dispose of excess equipment. This review
consisted of identifying areas where we had excess capacity and, as a result,
excess equipment. This review was prompted by the slowdown in general economic
conditions that continued through the second quarter of 2001. The Company
completed a significant portion of the sale and disposal of the assets in 2001
and expects to complete the remainder in the first half of 2002. In connection
with the plan of disposal, the Company determined that the carrying values of
some of the underlying assets exceeded their fair values, and, as a result,
recorded an impairment loss of $2.7 million in the second quarter of 2001. The
asset write-offs were determined under the held for disposal model. In addition,
the Company wrote off approximately $0.1 million in intangible assets primarily
related to trademarks associated with its previous name.

In the third quarter of 2001 the board of directors of Evoke Communications
Europe unanimously approved a plan of liquidation and dissolution and, as a
result, Evoke Communications Europe will be liquidated and its operations will
cease. In the fourth quarter of 2001 the Company received equipment valued at
$1.8 million and anticipates receiving, prior to December 31, 2002, cash of
approximately $1.0 million. The equipment was transferred to the Company at net
book value. The Company recorded an impairment charge of $1.8 million in 2001,
which represented the excess of the note receivable over the cash and equipment
we expected to receive.

F-21

(14) SIGNIFICANT CUSTOMERS AND SUPPLIERS

In 2000 and 2001, the Company did not have significant concentrations
with respect to sales or accounts receivable. In 1999, the Company had sales to
one customer representing 21% of total revenue. The receivable due from this
customer at December 31, 1999 was $250,000.

The Company purchases key components of its telephony technology
platform from a single supplier. These components form the basis of the
Company's audio conferencing services. The Company has no guaranteed supply
arrangements nor a supply contract with the provider of these components. In
2000 and 2001, the Company purchased $5,400,000 and $2,600,000, respectively, in
equipment and services from this key supplier.

(15) VALUATION AND QUALIFYING ACCOUNTS

Valuation and qualifying accounts for each of the three years ending
December 31, 2001 is detailed below (in thousands):

F-22

EXHIBIT INDEX

EXHIBIT INDEX CONT'D.

- ----------

+ Confidential treatment granted with respect to portions of these exhibits.

** Incorporated by reference to the Registrant's Registration Statement on
Form S-1 No. 333-30708.

*** Incorporated by reference to the Registrant's Annual Report on Form 10-K
(File No. 000-31045) as filed on March 29, 2001.

**** Incorporated by reference to the Registrants' Quarterly Report on Form 10-Q
(File No. 000-31045) as filed on August 14, 2001.