Back to GetFilings.com




UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549


FORM 10-Q

/X/ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES
EXCHANGE ACT OF 1934

For the quarterly period ended March 31, 2004

OR

/ / TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES
EXCHANGE ACT OF 1934

For the transition period from to
--------------- ----------------


Commission File Number 000-20202


CREDIT ACCEPTANCE CORPORATION
(Exact name of registrant as specified in its charter)





MICHIGAN 38-1999511
(State or other jurisdiction of incorporation or organization) (IRS Employer Identification)

25505 WEST TWELVE MILE ROAD, SUITE 3000
SOUTHFIELD, MICHIGAN 48034-8339
(Address of principal executive offices) (zip code)





Registrant's telephone number, including area code: 248-353-2700

Indicate by check mark whether the registrant (1) has filed all reports required
to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during
the preceding 12 months (or for such shorter period that the registrant was
required to file such reports), and (2) has been subject to such filing
requirements for the past 90 days. Yes [X] No [ ]

Indicate by check mark whether the registrant is an accelerated filer (as
defined in Rule 12b-2 of the Exchange Act). Yes [X] No [ ]

Indicate the number of shares outstanding of each of the issuer's class of
common stock, as of the latest practicable date.

The number of shares outstanding of Common Stock, par value $.01, on April 30,
2004 was 39,239,103.





TABLE OF CONTENTS




PART I. - FINANCIAL INFORMATION

ITEM 1. CONSOLIDATED FINANCIAL STATEMENTS

Consolidated Income Statements -
Three months ended March 31, 2004 and March 31, 2003 1

Consolidated Balance Sheets -
As of March 31, 2004 and December 31, 2003 2

Consolidated Statements of Cash Flows -
Three months ended March 31, 2004 and March 31, 2003 3

Notes to Consolidated Financial Statements 4

ITEM 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION
AND RESULTS OF OPERATIONS 11

ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK 25

ITEM 4. CONTROLS AND PROCEDURES 25

PART II. - OTHER INFORMATION

ITEM 2. CHANGES OF EQUITY SECURITIES, USE OF PROCEEDS AND ISSUER
PURCHASES OF EQUITY SECURITIES 26

ITEM 4. SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS 26

ITEM 6. EXHIBITS AND REPORTS ON FORM 8-K 26

SIGNATURE 27

INDEX OF EXHIBITS 28









PART I. - FINANCIAL INFORMATION

ITEM 1. CONSOLIDATED FINANCIAL STATEMENTS

CREDIT ACCEPTANCE CORPORATION
CONSOLIDATED INCOME STATEMENTS
(UNAUDITED)




(Dollars in thousands, except per share data) THREE MONTHS ENDED
MARCH 31,
--------------------------------
2004 2003
--------------- ---------------

REVENUE:
Finance charges $ 29,754 $ 24,256
Ancillary product income 2,867 5,733
Lease revenue 647 2,336
Premiums earned 544 755
Other income 3,983 3,849
--------------- ---------------
Total revenue 37,795 36,929
--------------- ---------------
COSTS AND EXPENSES:
Salaries and wages 8,796 8,517
General and administrative 5,507 5,484
Provision for credit losses 15,068 4,188
Sales and marketing 2,543 2,177
Interest 2,600 1,596
Stock-based compensation expense 567 375
Other expense 457 1,647
--------------- ---------------
Total costs and expenses 35,538 23,984
--------------- ---------------
Operating income 2,257 12,945
Foreign exchange gain 151 15
--------------- ---------------
Income before provision for income taxes 2,408 12,960
Provision for income taxes 878 4,367
--------------- ---------------
Net income $ 1,530 $ 8,593
=============== ===============
Net income per common share:
Basic $ 0.04 $ 0.20
=============== ===============
Diluted $ 0.04 $ 0.20
=============== ===============
Weighted average shares outstanding:
Basic 39,791,700 42,328,841
Diluted 42,159,338 42,407,981








See accompanying notes to consolidated financial statements.

1





CREDIT ACCEPTANCE CORPORATION
CONSOLIDATED BALANCE SHEETS
(UNAUDITED)




(Dollars in thousands) AS OF
-----------------------------------------------
MARCH 31, 2004 DECEMBER 31, 2003
----------------------- -------------------

ASSETS:

Cash and cash equivalents $ 17,595 $ 36,044

Loans receivable 956,867 875,417
Allowance for credit losses (34,521) (17,615)
---------------- ----------------
Loans receivable, net 922,346 857,802
---------------- ----------------

Notes receivable, net (including $1,600 and $1,583 from affiliates as of
March 31, 2004 and December 31, 2003, respectively) 3,776 2,090
Lines of credit and floorplan receivables, net 3,458 4,472
Investment in operating leases, net 2,840 4,447
Property and equipment, net 18,598 18,503
Income taxes receivable 251 5,795
Other assets 13,973 14,627
---------------- ----------------
Total Assets $ 982,837 $ 943,780
================ ================

LIABILITIES AND SHAREHOLDERS' EQUITY:
LIABILITIES:
Lines of credit $ 66,200 $ -
Secured financing 83,434 100,000
Mortgage note 5,216 5,418
Capital lease obligations 1,608 1,049
Accounts payable and accrued liabilities 35,284 33,117
Dealer holdbacks, net 466,779 423,861
Deferred income taxes, net 14,972 22,770
---------------- ----------------
Total Liabilities 673,493 586,215
---------------- ----------------

SHAREHOLDERS' EQUITY:
Preferred stock, $.01 par value, 1,000,000 shares authorized, none issued - -
Common stock, $.01 par value, 80,000,000 shares authorized, 39,239,103 and
42,128,087 shares issued and outstanding as of March 31, 2004 and
December 31, 2003, respectively 392 421
Paid-in capital 75,538 125,078
Retained earnings 228,569 227,039
Accumulated other comprehensive income - cumulative translation adjustment 4,845 5,027
---------------- ----------------
Total Shareholders' Equity 309,344 357,565
---------------- ----------------
Total Liabilities and Shareholders' Equity $ 982,837 $ 943,780
================ ================










See accompanying notes to consolidated financial statements.

2





CREDIT ACCEPTANCE CORPORATION
CONSOLIDATED STATEMENTS OF CASH FLOWS
(UNAUDITED)




(Dollars in thousands) THREE MONTHS ENDED
MARCH 31,
------------------------
2004 2003
--------- ---------

CASH FLOWS FROM OPERATING ACTIVITIES:
Net Income $ 1,530 $ 8,593

Adjustments to reconcile cash provided by operating activities:
Provision for credit losses 15,068 4,188

Depreciation 1,117 1,094

Depreciation of leased assets 438 1,548

Loss on retirement of property and equipment 150 --

Foreign currency gain on forward contracts (151) --

Credit for deferred income taxes (7,798) (3,035)

Stock-based compensation expense 567 375

Change in operating assets and liabilities:
Accounts payable and accrued liabilities 1,690 2,868

Income taxes payable -- 4,732

Income taxes receivable 5,544 --

Lease payment receivable 95 238

Unearned commissions, insurance premiums and reserves 104 (130)

Deferred dealer enrollment fees, net 628 219

Other assets 654 1,823
--------- ---------
Net cash provided by operating activities 19,636 22,513
--------- ---------
CASH FLOWS FROM INVESTING ACTIVITIES:
Purchase of investments - held to maturity -- 74

Principal collected on Loans receivable 111,669 90,905

Advances to dealers (135,508) (98,667)

Payments of dealer holdbacks (7,654) (7,628)

Accelerated payments of dealer holdbacks (4,970) (2,958)

Operating lease liquidations 1,074 2,256

Increase in notes receivable -- affiliates (17) (17)

Decrease (increase) in notes receivable -- non-affiliates (1,759) 831

Decrease in lines of credit and floorplan receivables 769 1,475

Purchases of property and equipment (557) (1,200)
--------- ---------
Net cash used in investing activities (36,953) (14,929)
--------- ---------
CASH FLOWS FROM FINANCING ACTIVITIES:
Net borrowings under lines of credit 66,200 12,072

Repayments of secured financings (16,566) (25,249)

Principal payments under capital lease obligations (246) (211)

Repayment of mortgage note (202) (190)

Repurchase of common stock (50,650) (58)

Proceeds from stock options exercised 514 35
--------- ---------
Net cash used in financing activities (950) (13,601)
--------- ---------
Effect of exchange rate changes on cash (182) (1,077)
--------- ---------
Net decrease in cash and cash equivalents (18,449) (7,094)

Cash and cash equivalents, beginning of period 36,044 13,466
--------- ---------
Cash and cash equivalents, end of period $ 17,595 $ 6,372
========= =========

SUPPLEMENTAL DISCLOSURE OF NON-CASH TRANSACTIONS:
Property and equipment acquired through capital lease obligations $ 1,388 $ --
========= =========







See accompanying notes to consolidated financial statements.


3





CREDIT ACCEPTANCE CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(UNAUDITED)
1. BASIS OF PRESENTATION

The accompanying unaudited consolidated financial statements have been
prepared in accordance with accounting principles generally accepted in the
United States of America ("generally accepted accounting principles" or "GAAP")
for interim financial information and with the instructions to Form 10-Q and
Article 10 of Regulation S-X. Accordingly, they do not include all of the
information and footnotes required by generally accepted accounting principles
for complete financial statements. In the opinion of management, all adjustments
(consisting of normal recurring accruals) considered necessary for a fair
presentation have been included. The results of operations for interim periods
are not necessarily indicative of actual results achieved for full fiscal years.
The consolidated balance sheet at December 31, 2003 has been derived from the
audited financial statements at that date but does not include all the
information and footnotes required by generally accepted accounting principles
for complete financial statements. For further information, refer to the
consolidated financial statements and footnotes thereto included in the Annual
Report on Form 10-K for the year ended December 31, 2003 for Credit Acceptance
(the "Company"). Certain prior period amounts have been reclassified to conform
to the 2004 presentation.

The preparation of financial statements in conformity with generally
accepted accounting principles requires management to make estimates and
assumptions that affect the amounts reported in the financial statements and
accompanying notes. Actual results could differ from those estimates.

2. SIGNIFICANT ACCOUNTING POLICIES

Finance Charges. The Company recognizes finance charge income in
accordance with the provisions of Statement of Financial Accounting Standards
("SFAS") No. 91, "Accounting for Nonrefundable Fees and Costs Associated with
Originating or Acquiring Loans and Initial Direct Costs of Leases (an Amendment
of FASB Statements No. 13, 60, and 65 and a Rescission of FASB Statement No.
17)" ("SFAS No. 91"). SFAS No. 91 requires the Company to recognize finance
charges under the interest method such that income is recognized on a level
yield basis during the life of the underlying asset. During the first quarter of
2004, the Company revised its methodology for applying SFAS No. 91 such that
finance charge income and the amount of the provision for earned but unpaid
income at the time a retail installment contract (referred to as a "Loan") is
transferred to non-accrual status can be calculated for each individual Loan.
Prior to the first quarter of 2004, the Company calculated finance charge income
and the provision for earned but unpaid revenue using a pooling methodology. The
pooling methodology required the Company to make various assumptions and
estimates which impacted the timing of income recognition and the classification
of finance charge revenue and the provision for earned but unpaid revenue. The
Company believes that this revised methodology improves the precision of the
Company's calculation of finance charge revenue and the provision for earned but
unpaid revenue. This revised methodology resulted in a change in the timing of
revenue recognition as the actual term of contracts on a Loan by Loan basis was
longer than the average Loan term as calculated under the pooling methodology,
resulting in an approximately $3.5 million reduction in finance charges during
the three months ended March 31, 2004, of which approximately $3.3 million
relates to periods prior to December 31, 2003. In addition, the revised
methodology resulted in a change in the amount of revenue recognized on a Loan
prior to the Loan transferring to non-accrual status, resulting in an increase
in finance charges and a corresponding increase in the provision for earned but
unpaid revenue of approximately $3.5 million for the three months ended March
31, 2004. The Company does not believe the revised methodology will materially
impact reported earnings in future periods.

Ancillary Product Income. The Company has relationships with third
party service contract administrators ("TPAs") whereby the TPAs process claims
on service contracts underwritten by third party insurers. The Company receives
a commission for all such service contracts sold by its dealer-partners. The
Company refers to dealers participating in the Company's financing program and
sharing the Company's commitment to changing customers' lives as
"dealer-partners". The Company recognizes the commission received from the TPAs
in accordance with SEC Staff Accounting Bulletin No. 104, "Revenue Recognition"
("SAB 104"). Through December 31, 2003, the Company recognized ancillary product
income for commissions received on the sale of third party vehicle service
contracts upon the sale of the service contracts since: (i) delivery of the
vehicle service contract occurs at this time, (ii) the Company bears no further
obligation under the service contract, and (iii) the Company's commission is not
subject to refund. During the first quarter of 2004, the Company entered into
agreements with two new TPAs. The two new agreements differ from the prior
agreement in three material respects: (i) the new agreements provide a
commission to the Company on all vehicle service contracts sold by its
dealer-partners, regardless of whether the vehicle service contract is financed
by the Company, (ii) the new agreements pay a higher commission on vehicle
service contracts financed by the Company, and (iii) the new agreements allow
the Company to participate in underwriting profits depending on the level of
future claims paid. Since the commission paid on financed vehicle service
contracts is higher than the commission paid on non-financed vehicle service
contracts, the Company concluded this difference in commissions rates was
evidence of a multiple element revenue arrangement as defined under the
provisions of SAB 104 and EITF 00-21, "Revenue Arrangements with Multiple
Elements". As a result, the Company

4




NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

2. SIGNIFICANT ACCOUNTING POLICIES -- (CONCLUDED)

considers the amount received from TPAs for financed vehicle service contracts
to be comprised of two components, a component relating to the fair value of the
commission (a "broker fee") and a larger component relating to providing the
financing on the related Loan (a "financing premium").

The two new agreements also require that net premiums on the service
contracts be placed in a trust account by the TPA. Funds in the trust account
are utilized by the TPA to pay claims on the service contract. Underwriting
profits, if any, on the service contracts are distributed to the Company after
the term of the service contract has expired. Under FASB Interpretation No.
46, "Consolidation of Variable Interest Entities" ("FIN 46"), the Company is the
primary beneficiary of the trusts. As a result, the assets and liabilities of
the trust have been consolidated on the Company's balance sheet. As of March
31, 2004, the trust had $2.1 million in cash available to pay claims. These
assets are included in cash and cash equivalents in the consolidated balance
sheets. A third party insures claims in excess of available funds in the trust
account.

Beginning January 1, 2004, broker fees generated under the two new
agreements will be recognized over the life of the related vehicle service
contract. Broker fees generated under the old agreement, which does not meet the
requirements for consolidation under FIN 46, will be recognized upon the sale of
the service contract. Under all three agreements, the financing premium will be
deferred and amortized over the life of the underlying Loan as an adjustment to
the yield consistent with the Company's accounting for finance charges under the
interest method.

Under the new policy, the Company recognized $2.1 million in income
during the three months ended March 31, 2004 and deferred $5.8 million of
financing premiums. The Company estimates the deferred portion will be
recognized as follows (in thousands):



2004 $ 2,311
2005 2,254
2006 1,135
2007 94
-------------
$ 5,794
=============


Loans Receivable and Allowance for Credit Losses. The Company maintains
an allowance for credit losses that covers: (i) losses inherent in the Company's
Loan portfolio, and (ii) earned but unpaid revenue on Loans in non-accrual
status. Losses inherent in the Company's Loan portfolio result from Loans
receivable determined to be uncollectible or that have expected future
collections less than the full contractual amount, less any losses absorbed by
dealer holdbacks. By definition, these losses equal the amount by which advances
to dealer-partners plus accrued income (the "net investment") exceed the net
present value of future cash flows related to the Loans receivable less the
present value of estimated dealer holdback payments.

To record estimated losses on its Loan portfolio, as required under
SFAS No. 114, "Accounting by Creditors for Impairment of a Loan - an amendment
of FASB Statements No. 5 and 15", as amended by SFAS No. 118, "Accounting by
Creditors for Impairment of a Loan- Income Recognition and Disclosures", the
Company compares the present value of estimated future collections for each
dealer-partner's Loan portfolio to the Company's net investment in that
portfolio. During the quarter the Company developed a model for estimating the
amount and timing of future dealer holdback payments and began to include the
present value of expected future dealer holdback payments in its loss estimate.
Considering estimated future dealer holdback payments increases the Company's
loss estimate as cash flows used to evaluate impairment are reduced. This change
resulted in a $9.4 million increase in the allowance for credit losses and
reduced after-tax earnings by approximately $6.1 million. Deducting dealer
holdback payments from the cash flows used to evaluate impairment will not
increase the cash amount of losses or future charge-offs against the allowance.

5






NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

3. LOANS RECEIVABLE

Loans receivable consisted of the following (in thousands):




AS OF
-----------------------------------
MARCH 31, 2004 DECEMBER 31, 2003
-------------- -----------------

Gross Loans receivable $ 1,144,341 $ 1,035,681
Unearned finance charges (184,813) (157,707)
Unearned commissions, insurance premiums and reserves (2,661) (2,557)
----------- -----------
Loans receivable $ 956,867 $ 875,417
=========== ===========

Non-accrual Loans $ 195,070 $ 201,151
=========== ===========

Non-accrual Loans as a percent of gross Loans receivable 17.0% 19.4%
=========== ===========






A summary of the changes in gross Loans receivable is as follows (in thousands):






THREE MONTHS ENDED
MARCH 31,
------------------------------
2004 2003
--------------- -------------

Balance, beginning of period $ 1,035,681 $ 910,417
Gross amount of Loans accepted 307,660 232,046
Net cash collections on Loans (135,319) (115,030)
Charge-offs * (73,348) (64,654)
Recoveries * 8,255 --
Net change in repossessed collateral (82) 1,244
Currency translation 1,494 (681)
----------- -----------
Balance, end of period $ 1,144,341 $ 963,342
=========== ===========




A summary of the changes in the allowance for credit losses is as follows
(in thousands):





THREE MONTHS ENDED
MARCH 31,
----------------------
2004 2003
-------- --------

Balance, beginning of period $ 17,615 $ 20,991
Provision for credit losses 14,733 2,993
Charge-offs * (1,042) (1,021)

Recoveries * 3,109 --

Currency translation 106 (34)
-------- --------
Balance, end of period $ 34,521 $ 22,929
======== ========





* Charge-offs presented net of recoveries for the three months ended
March 31, 2003



6





NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

4. INVESTMENT IN OPERATING LEASES

Investment in operating leases consisted of the following (in
thousands):





AS OF
-----------------------------------------
MARCH 31, 2004 DECEMBER 31, 2003
------------------ -------------------

Gross leased assets $ 6,895 $ 10,274
Accumulated depreciation (4,667) (6,664)
Gross deferred costs 957 1,513
Accumulated amortization of deferred costs (849) (1,307)
Lease payments receivable 504 631
-------- --------
Investment in operating leases, net $ 2,840 $ 4,447
======== ========



A summary of the changes in the investment in operating leases is as follows
(in thousands):





THREE MONTHS ENDED
MARCH 31,
-------------------------
2004 2003
-------- --------

Balance, beginning of period $ 4,447 $ 17,879
Depreciation of operating leases (438) (1,548)
Lease payments receivable 690 2,349
Collections on operating leases (784) (2,587)
Provision for lease losses -- (638)
Operating lease liquidations (1,035) (2,449)
Currency translation (40) 193
-------- --------
Balance, end of period $ 2,840 $ 13,199
======== ========





5. OTHER ASSETS

Loans receivable are collateralized by the related vehicles. The
Company has the right to repossess the vehicle in the event that the consumer
defaults on the payment terms of the Loan. In accordance with SFAS No. 144,
"Accounting for the Impairment or Disposal of Long-Lived Assets", repossessed
collateral is valued at the lower of the carrying amount of the receivable or
estimated fair value, less estimated costs of disposition, and is classified in
other assets in the consolidated balance sheets. As of March 31, 2004 and
December 31, 2003, repossessed assets totaled approximately $6.1 million and
$6.0 million, respectively.

6. DEALER HOLDBACKS

Dealer holdbacks, net consisted of the following (in thousands):





AS OF
-----------------------------------------------
MARCH 31, 2004 DECEMBER 31, 2003
---------------------- ------------------------

Dealer holdbacks $ 913,722 $ 828,720

Less: advances (446,943) (404,859)
--------- ---------
Dealer holdbacks, net $ 466,779 $ 423,861
========= =========


7








NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

7. RELATED PARTY TRANSACTIONS

In the normal course of its business, the Company regularly accepts
assignments of Loans originated by affiliated dealer-partners owned by: (i) the
Company's majority shareholder and Chairman; (ii) the Company's President; and
(iii) a member of the Chairman's family. The Company accepts Loans from
affiliated dealer-partners and nonaffiliated dealer-partners on the same terms.
A summary of related party Loan activity is as follows (in thousands):






Affiliated % of Affiliated % of
dealer-partner consolidated dealer-partner consolidated
balance as of as of balance as of as of
March 31, 2004 March 31, 2004 December 31, 2003 December 31, 2003
----------------------- ---------------------- ----------------------- ------------------------

Gross Loans receivable $ 34,800 3.0% $ 31,500 3.0%


Gross dealer holdbacks $ 27,700 3.0% $ 24,800 3.0%


Advance balance $ 12,800 2.9% $ 12,200 3.0%






Affiliated Affiliated
dealer-partner % of consolidated dealer-partner % of consolidated
activity for the three for the three activity for the three for the three
months ended months ended months ended months ended
March 31, 2004 March 31, 2004 March 31, 2003 March 31, 2003
----------------------- ---------------------- ----------------------- ------------------------

Loans accepted $ 8,600 2.8% $ 6,500 2.8%


Advances $ 4,100 2.9% $ 2,800 2.8%






In the normal course of business, the Company analyzes the viability of
new products and services by first offering them to a small group of
dealer-partners, which includes affiliated dealer-partners, prior to offering
them to the entire network of dealer-partners.

Pursuant to an employment agreement with the Company's President dated
April 19, 2001, the Company loaned the President's dealerships $850,000. The
note, including all principal and interest, is due on April 19, 2011, bears
interest at 5.22%, is unsecured, and is personally guaranteed by the Company's
President. The balance of the note including accrued but unpaid interest was
approximately $1,065,000 and $1,054,000 as of March 31, 2004 and December 31,
2003, respectively. In addition, pursuant to the employment agreement, the
Company loaned the President approximately $478,000. The note, including all
principal and interest, is due on April 19, 2011, bears interest at 5.22%
beginning January 1, 2002, and is unsecured. The balance of the note including
accrued interest was approximately $535,000 and $528,000 as of March 31, 2004
and December 31, 2003, respectively.

Total CAPS (the Company's Internet based Credit Approval Processing
System) and dealer enrollment fees earned from affiliated dealer-partners were
$14,000 and $17,000 for the three months ended March 31, 2004 and 2003,
respectively.

The Company paid for air transportation services provided by a company
owned by the Company's majority shareholder and Chairman totaling $21,000 and
$15,000 for the three months ended March 31, 2004 and 2003, respectively.

Beginning in 2000, the Company offered a line of credit arrangement to
certain dealers who were not participating in the Company's core business. These
lines of credit are secured primarily by loans originated and serviced by the
dealer, with additional security provided by the personal guarantee of the
dealer's owner. The Company ceased offering this program to new dealers in the
third quarter of 2001 and has been reducing the amount of capital invested in
this program since that time. Beginning in 2002, entities owned by the Company's
majority shareholder and Chairman began offering secured line of credit loans in
a manner similar to the Company's prior program, at his dealerships and at two
other dealers, one of whom also does business with the Company. The Company's
majority shareholder and Chairman does not intend to expand his line of credit
lending activities to additional dealers, except to dealerships which he owns or
controls.

8






NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

8. FORWARD CONTRACTS

In the third quarter of 2003, the Company entered into a series of
forward contracts with a commercial bank to manage foreign currency exchange
risk associated with the cash flows anticipated from the exit of the United
Kingdom operation. As of March 31, 2004, the Company had contracts outstanding
to deliver 12.1 million British pounds sterling to the commercial bank which
will be exchanged into United States dollars at a weighted average exchange rate
of 1.58 United States dollars per British pound sterling on a monthly basis
through June 30, 2005. The Company believes that this transaction will minimize
the currency exchange risk associated with an adverse change in the relationship
between the United States dollar and the British pound sterling as it
repatriates cash from the United Kingdom operation. As the Company has not
designated these contracts as hedges as defined under SFAS No. 133, "Accounting
for Derivative Instruments and Hedging Activities", as amended by SFAS No. 138
and SFAS No. 149, changes in the fair value of these forward contracts will
increase or decrease net income. The fair value of the forward contracts were
less than the notional amount of the contracts outstanding as of March 31, 2004
and December 31, 2003 by $2,665,000 and $2,816,000, respectively, due to the
weakening of the United States dollar versus the British pound sterling since
the date the contracts were entered into. During the first quarter of 2004, the
Company recognized a foreign currency gain of $151,000 ($98,000 after-tax)
related to the change in the fair value of the forward contracts due to the
strengthening of the United States dollar versus the British pound sterling
during the quarter.

9. INCOME TAXES

A reconciliation of the U.S. federal statutory rate to the Company's
effective tax rate follows:





THREE MONTHS ENDED MARCH 31,
-----------------------------------
2004 2003
----------------- ---------------

U.S. federal statutory rate 35.0% 35.0%

State income taxes (1.1) 0.3

Foreign income taxes 0.3 (1.2)

U.S. tax impact of foreign earnings 1.9 (0.4)

Other 0.4 -
----------------- ---------------
Effective tax rate 36.5% 33.7%
================= ===============





The differences between the U.S. federal statutory rate and the
Company's consolidated effective tax rate are primarily related to: (i) state
income taxes that are included in the provision for income taxes, (ii) the
impact of earnings generated by the Company's foreign operations, which are
taxed at a different rate, and (iii) the impact of the exchange rate on the
repatriation of foreign earnings. Repatriations of foreign earnings are taxed by
the U.S. based on foreign exchange rates prevailing at the time of repatriation
while foreign tax credits are calculated based on the exchange rates that
prevailed when the income was originally earned.

9






NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONCLUDED)

10. BUSINESS SEGMENT INFORMATION

In the second quarter of 2003, the Company re-evaluated its business
segments as a result of the decision to stop Loan originations in the United
Kingdom and Canada. As a result, the Company has four reportable business
segments: United States, United Kingdom, Automobile Leasing, and Other. Prior
period amounts have been reclassified to conform to the current year
presentation. The United States segment primarily consists of the Company's
United States automobile financing business. The United Kingdom segment
primarily consists of the Company's United Kingdom automobile financing
business. The Automobile Leasing segment consists of the Company's automobile
leasing business. The Other segment consists of the Company's Canadian
automobile financing business and secured lines of credit and floorplan
financing products. The Company is currently liquidating its operations in all
segments other than the United States.

Selected segment information is set forth below (in thousands):





THREE MONTHS ENDED
MARCH 31,
----------------------------------
2004 2003
---------------- ----------------

Revenue:
United States $ 34,629 $ 29,349
United Kingdom 1,448 4,001
Automobile Leasing 1,382 2,629
Other 336 950
---------------- ----------------
Total revenue $ 37,795 $ 36,929
================ ================
Income (loss) before provision (credit) for income taxes:
United States $ 1,738 $ 11,512
United Kingdom 322 1,751
Automobile Leasing 486 (514)
Other (138) 211
---------------- ----------------
Total income before provision for income taxes $ 2,408 $ 12,960
================ ================




11. NET INCOME PER SHARE

Basic net income per share has been computed by dividing net income by
the weighted average number of common shares outstanding. Diluted net income per
share has been computed by dividing net income by the total weighted average
number of common shares and common stock equivalents outstanding. Common stock
equivalents included in the computation represent shares issuable upon assumed
exercise of stock options that would have a dilutive effect using the treasury
stock method. The share effect is as follows:





THREE MONTHS ENDED
MARCH 31,
----------------------------
2004 2003
------------- --------------

Weighted average common shares outstanding 39,791,700 42,328,841
Common stock equivalents 2,367,638 79,140
------------- --------------
Weighted average common shares and common stock equivalents 42,159,338 42,407,981
============= ==============



The diluted net income per share calculation excludes stock options to purchase
approximately 147,510 shares and 4,056,723 shares in the three months ended
March 31, 2004 and 2003, respectively, as inclusion of these options would be
anti-dilutive to the net income per share due to the relationship between the
exercise prices and the average market price of common stock during these
periods.

10







ITEM 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND
RESULTS OF OPERATIONS

EXECUTIVE SUMMARY

Since 1972, Credit Acceptance has provided auto loans to consumers,
regardless of their credit history. The Company's product is offered through a
nationwide network of automobile dealers who benefit by selling vehicles to
consumers who otherwise could not obtain financing. The Company delivers credit
approvals instantly through the Internet. The Company's revenues are generated
primarily through the servicing fees it receives for the collection and
administration of Loans assigned by dealer-partners to the Company, and to a
lesser extent, through the fees it receives through the sale of third-party
ancillary products.

The Company's strategy is to increase the amount of economic profit per
share by increasing its return on capital and profitably growing its business.
(See page 20 for the Company's definition of economic profit.) The Company
believes it has been successful in improving the profitability of Loan
originations in recent years as a result of increasing the spread between the
forecasted collection rate and the advance rate, and increasing revenue from
ancillary products. Consolidated Loan originations grew 33% while Loan
originations in the United States grew 40% in the first quarter of 2004 compared
to the same period in 2003 due to an increase in the number of active
dealer-partners and an increase in the average Loan size. Since the Company
believes it is the only financial services company offering "guaranteed credit
approval" for automobile dealers on a national scale, and the Company presently
serves only a small portion of its target market, the Company believes that it
has a good opportunity to grow its business profitably in the future.

Critical success factors for the Company include its access to capital and
its ability to accurately forecast Loan performance. The Company's strategy for
accessing the capital required to grow its business is to: (i) maintain
consistent financial performance, (ii) maintain modest financial leverage, and
(iii) maintain multiple funding sources. The Company's current funded debt to
equity ratio is 0.5/1.0 at March 31, 2004. The Company currently funds its
business through a bank line of credit facility, privately placed secured
financings and commercial bank conduit financed secured financings. The ability
to accurately forecast Loan performance is critical to building a profitable
company. On the day of Loan origination, the Company forecasts future expected
cash flows from the Loan. Based on these forecasts, an advance is made to
dealer-partners that allows the Company to achieve an acceptable return on
capital. If Loan performance equals or exceeds the Company's original
expectation, it is likely the Company's target return on capital will be
achieved.

FORECASTING LOAN PERFORMANCE

The following table presents forecasted collection rates, advance rates, the
spread (the forecasted collection rate less the advance rate), and the
percentage of the forecasted collections that have been realized as of March 31,
2004. The amounts presented are expressed as a percent of the original Loan
amount by year of Loan origination.



As of March 31, 2004
---------------------------------------------------------------
Year Forecasted % of Forecast
Collection % Advance % Spread % Realized
- --------- --------------- --------------- -------------- ----------------

1992 81.5% 35.3% 46.2% 100.0%
1993 75.8% 37.3% 38.5% 100.0%
1994 61.9% 41.8% 20.1% 99.9%
1995 56.2% 45.9% 10.3% 99.3%
1996 56.6% 49.1% 7.5% 98.7%
1997 59.5% 49.1% 10.4% 98.3%
1998 67.9% 49.7% 18.2% 98.3%
1999 72.1% 53.6% 18.5% 98.3%
2000 71.2% 52.5% 18.7% 97.0%
2001 67.0% 49.3% 17.7% 87.6%
2002 68.8% 46.0% 22.8% 68.2%
2003 72.1% 47.0% 25.1% 30.9%




Accurately predicting future collection rates is critical to the Company's
success. The risk of a forecasting error declines as Loans age. For example, the
risk of a material forecasting error for business written in 1999 is very small
since 98.3% of the total amount forecasted has already been realized. In
contrast, the Company's forecast for recent Loan originations is less certain.
If the Company produces disappointing operating results, it will likely be
because the Company overestimated future Loan performance. The Company intends
to make every effort to assess collection rates as accurately as possible.

11





A wider spread between the forecasted collection rate and the advance rate
reduces the Company's risk of credit losses. Because collections are applied to
advances on an individual dealer-partner basis, a wide spread does not eliminate
the risk of losses, but it does reduce the risk significantly. The Company made
no material changes in credit policy or pricing in the first quarter, other than
routine changes designed to maintain current profitability levels.

One method for evaluating the reasonableness of the Company's forecast is to
examine the trends in forecasted collection rates over time. The following table
compares the Company's forecast of collection rates for Loans originated by year
as of March 31, 2004 with the forecast as of December 31, 2003.





March 31, 2004 December 31, 2003
Year Forecasted Collection % Forecasted Collection % Variance
- --------- --------------------------- --------------------------- -----------

1992 81.5% 81.5% 0.0%
1993 75.8% 75.7% 0.1%
1994 61.9% 61.8% 0.1%
1995 56.2% 56.2% 0.0%
1996 56.6% 56.5% 0.1%
1997 59.5% 59.3% 0.2%
1998 67.9% 67.7% 0.2%
1999 72.1% 71.9% 0.2%
2000 71.2% 71.0% 0.2%
2001 67.0% 66.9% 0.1%
2002 68.8% 69.1% -0.3%
2003 72.1% 72.0% 0.1%






12




RESULTS OF OPERATIONS

The following is a discussion of the results of operations and income
statement data for the Company on a consolidated basis and for each of the
Company's four business segments, United States, United Kingdom, Automobile
Leasing and Other.

Consolidated





(Dollars in thousands) THREE MONTHS THREE MONTHS
ENDED ENDED
MARCH 31, % OF MARCH 31, % OF
2004 REVENUE 2003 REVENUE
------------ ------- ------------ -------

REVENUE:
Finance charges $ 29,754 78.8% $ 24,256 65.8%
Ancillary product income 2,867 7.6 5,733 15.5
Lease revenue 647 1.7 2,336 6.3
Premiums earned 544 1.4 755 2.0
Other income 3,983 10.5 3,849 10.4
------------ ------- ------------ -------
Total revenue 37,795 100.0 36,929 100.0

COSTS AND EXPENSES:
Salaries and wages 8,796 23.2 8,517 23.0
General and administrative 5,507 14.6 5,484 14.9
Provision for credit losses 15,068 39.9 4,188 11.3
Sales and marketing 2,543 6.7 2,177 5.9
Interest 2,600 6.9 1,596 4.3
Stock-based compensation expense 567 1.5 375 1.0
Other expense 457 1.2 1,647 4.5
------------ ------- ------------ -------
Total costs and expenses 35,538 94.0 23,984 64.9
------------ ------- ------------ -------

Operating income 2,257 6.0 12,945 35.1
Foreign exchange gain 151 0.4 15 --
------------ ------- ------------ -------

Income before provision for income taxes 2,408 6.4 12,960 35.1
Provision for income taxes 878 2.4 4,367 11.8
------------ ------- ------------ -------
Net income $ 1,530 4.0% $ 8,593 23.3%
============ ======= ============ =======





Three Months Ended March 31, 2004 Compared to Three Months Ended March 31, 2003

For the three months ended March 31, 2004, consolidated net income decreased
to $1.5 million from $8.6 million for the same period in 2003. Consolidated net
income for the three months ended March 31, 2004 included: (i) a decrease in net
income in the United States business segment to $1.1 million in 2004 from $7.5
million in 2003, (ii) a decrease in net income in the United Kingdom business
segment to $226,000 in 2004 from $1.3 million in 2003, (iii) an increase in net
income in the Automobile Leasing business segment to $305,000 in 2004 from
($317,000) in 2003, and (iv) a decrease in net income in the Other business
segment to ($103,000) in 2004 from $124,000 in 2003.

The decrease in net income in the United States was primarily due to an
increase in the provision for credit losses to $14.8 million in 2004 from $2.8
million in 2003. The increase in provision for credit losses was primarily due
to: (i) a $9.4 million increase due to the Company's change in estimate for
recording losses on its Loan portfolio which now considers estimated future
dealer holdback payments in its analysis of Loan impairment, and (ii) a $3.5
million increase in credit losses associated with the Company's revised
methodology for calculating finance charge income and the related provision for
earned but unpaid servicing fees, both as discussed in Note 2 to the
consolidated financial statements. To a lesser extent, the decrease in net
income is due to a decrease in ancillary product income to $2.9 million in 2004
from $4.8 million in 2003 due to the new policy for recognizing income on
third-party service contracts sold, as discussed in Note 2 to the consolidated
financial statements. Partially offsetting the decreases to income was an
increase in finance charges to $28.1 million in 2004 from $20.8 million in 2003
as a result of increases in the average size of the Loan portfolio and the
average annualized yield on the Company's Loan portfolio.

The decrease in net income for the United Kingdom was primarily due to the
Company's decision to stop originating Loans effective June 30, 2003.

The results of operations for the Company as a whole are attributable to
changes described by segment in the discussion of the results of operations in
the United States, United Kingdom, Automobile Leasing, and Other business
segments. The following discussion of the results of operations for interest
expense is provided on a consolidated basis, as the explanation is not
meaningful by business segment.



13




Interest. Consolidated interest expense increased to $2.6 million for the
three months ended March 31, 2004 from $1.6 million for the same period in 2003.
The increase in consolidated interest expense was due to: (i) an increase in the
weighted average interest rate to 8.0% for the three months ended March 31, 2004
from 6.4% for the same period in 2003 as a result of an increase in the total
effective cost of borrowings under the revolving facilities due to fixed fees
and lower usage, and (ii) an increase in average outstanding debt as a result of
stock repurchases and an increase in Loan originations.

United States




(Dollars in thousands) THREE MONTHS THREE MONTHS
ENDED ENDED
MARCH 31, % OF MARCH 31, % OF
2004 REVENUE 2003 REVENUE
------------ ------- ------------ -------

REVENUE:
Finance charges $ 28,083 81.0% $ 20,759 70.7%
Ancillary product income 2,867 8.3 4,848 16.5
Premiums earned 544 1.6 755 2.6
Other income 3,135 9.1 2,987 10.2
------------ ------- ------------ -------
Total revenue 34,629 100.0 29,349 100.0

COSTS AND EXPENSES:
Salaries and wages 7,952 23.0 7,290 24.8
General and administrative 4,855 14.0 4,517 15.4
Provision for credit losses 14,806 42.8 2,840 9.7
Sales and marketing 2,543 7.3 1,838 6.3
Interest 2,360 6.8 946 3.2
Stock-based compensation expense 522 1.5 296 1.0
Other expense 19 0.1 99 0.3
------------ ------- ------------ -------
Total costs and expenses 33,057 95.5 17,826 60.7
------------ ------- ------------ -------
Operating income 1,572 4.5 11,523 39.3
Foreign exchange gain (loss) 166 0.5 (11) (0.1)
------------ ------- ------------ -------

Income before provision for income taxes 1,738 5.0 11,512 39.2
Provision for income taxes 635 1.8 4,032 13.7
------------ ------- ------------ -------
Net income $ 1,103 3.2% $ 7,480 25.5%
============ ======= ============ =======






Finance Charges. Finance charges increased to $28.1 million for the three
months ended March 31, 2004 from $20.8 million for the same period in 2003
primarily due to increases in: (i) the average size of the Loan portfolio
resulting from an increase in Loan originations in 2003 and the first quarter of
2004 and (ii) the average annualized yield on the Company's Loan portfolio to
13.6% for the three months ended March 31, 2004 from 12.7% for the same period
in 2003. The increase in Loan originations in the United States in the first
quarter of 2004 is due to: (i) an increase in the number of active
dealer-partners due to an increase in dealer-partner enrollments to 138 for the
three months ended March 31, 2004 from 95 in the same period in 2003, and (ii)
an increase in the average Loan size. The increase in the average yield was
primarily due to a decrease in the percent of non-accrual Loans to 15.5% at
March 31, 2004 from 19.0% at March 31, 2003 resulting primarily from the
increase in Loan originations and, to a lesser extent, improvements in credit
quality. Selected Loan origination data follows:






(Dollars in thousands) THREE MONTHS ENDED FOR THE YEARS ENDED
MARCH 31, DECEMBER 31,
------------------------- -------------------------------------------
2004 2003 2003 2002 2001
-------- --------- --------- --------- ---------

Loan originations $307,660 $ 220,282 $ 785,667 $ 571,690 $ 646,572
Number of Loans originated 23,841 18,206 62,334 49,650 61,277
Number of active dealer-partners (1) 843 632 916 789 1,120
Loans per active dealer-partner 28.3 28.8 68.1 62.9 54.7
Average Loan size $ 12.9 $ 12.1 $ 12.6 $ 11.5 $ 10.6




(1) Active dealer-partners are dealer-partners who submitted at least
one Loan during the period.

Loan originations increased 40% in the three months ended March 31, 2004
compared to the same period in 2003, which is higher than the Company's expected
long-term growth rate. For the month of April 2004, Loan origination growth
slowed to 16% when compared to April 2003.


14




Ancillary Product Income. Ancillary product income decreased to $2.9 million
for the three months ended March 31, 2004 from $4.8 million for the same period
in 2003 primarily due to the new policy, implemented prospectively in the first
quarter of 2004, for recognizing income on third-party service contracts sold
that deferred approximately $5.8 million in commission revenue as discussed in
Note 2 to the consolidated financial statements. This decrease was partially
offset by an increase in the number of third party service contract products
sold resulting from increases in Loan originations and penetration rates during
2004 compared to 2003, and increases in revenue per vehicle service contract.

Premiums Earned. Premiums earned decreased to $544,000 for the three months
ended March 31, 2004 from $755,000 for the same period in 2003 primarily due to
a decrease in penetration rates on the Company's in-house service contract and
credit life and accident and health products. The Company discontinued offering
its in-house service contract product in November 2003.

Salaries and Wages. Salaries and wages increased to $8.0 million for the
three months ended March 31, 2004 from $7.3 million for the same period in 2003
primarily due to increases of: (i) $200,000 in servicing salaries due to an
increase in servicing personnel as a result of an increase in the number of
Loans serviced, (ii) $200,000 for corporate support salaries, and (iii) $100,000
in employee benefits. The Company expects that servicing salaries will grow at a
rate commensurate with the growth in the number of Loans serviced.

General and Administrative. General and administrative expenses increased to
$4.9 million for the three months ended March 31, 2004 from $4.5 million for the
same period in 2003. The increases were primarily due to: (i) an increase of
$300,000 in data processing expenses and (ii) $150,000 in losses on the
termination of a lease of computer hardware in 2004.

Sales and Marketing. Sales and marketing expenses increased to $2.5 million
for the three months ended March 31, 2004 from $1.8 million for the same period
in 2003 due primarily to increased sales commissions as a result of increased
unit volumes.

Stock-based Compensation Expense. Stock-based compensation expense increased
to $522,000 for the three months ended March 31, 2004 from $296,000 for the same
period in 2003. While the number of stock options outstanding declined from the
prior year period, stock-based compensation expense increased as a result of a
reduction in the period over which certain performance-based stock options are
expected to vest.

Provision for Credit Losses. The provision for credit losses increased to
$14.8 million for the three months ended March 31, 2004 from $2.8 million for
the same period in 2003. The provision for credit losses consists of three
components: (i) a provision for earned but unpaid revenue on Loans which were
transferred to non-accrual status during the period, (ii) a provision to reflect
losses inherent in the Company's Loan portfolio, and (iii) a provision for
losses on notes receivable. The increase in the provision for credit losses for
the three months ended March 31, 2004 was primarily due to: (i) a $9.4 million
increase in credit losses associated with the Company's revised methodology for
recording losses on its Loan portfolio which now considers estimated future
dealer holdback payments in its analysis of Loan impairment, and (ii) a $3.5
million increase in credit losses associated with the Company's change in
estimate for calculating finance charge income and the related provision for
earned but unpaid servicing fees, both as discussed in Note 2 to the
consolidated financial statements.

Foreign Exchange Gain (Loss). The foreign exchange gain increased to
$166,000 for the three months ended March 31, 2004 from a loss of $11,000 for
the same period in 2003. In the third quarter of 2003, the Company entered into
forward contracts to ensure that currency fluctuations would not reduce the
amount of United States dollars received from the liquidation of the United
Kingdom operation. The foreign exchange gain for the three months ended March
31, 2004 was primarily the result of an increase in the fair value of these
forward contracts since December 31, 2003, due to the strengthening of the
United States dollar versus the British pound sterling during the period. The
increase in fair value of the forward contracts was approximately offset by a
decrease in shareholders' equity due to a decrease in the value of British pound
sterling denominated net assets held.

Provision for Income Taxes. The effective tax rate increased to 36.5% for
the three months ended March 31, 2004 from 35.0% for the same period in 2003.
The increase in the effective tax rate for the three months ended March 31, 2004
was primarily due to the effects of foreign exchange rates on the taxes
associated with the repatriation of foreign earnings.


15





United Kingdom



(Dollars in thousands) THREE MONTHS THREE MONTHS
ENDED ENDED
MARCH 31, % OF MARCH 31, % OF
2004 REVENUE 2003 REVENUE
------------- ------- -------------- -------

REVENUE:
Finance charges $ 1,448 100.0% $ 3,102 77.6%
Ancillary product income -- -- 885 22.1
Other income -- -- 14 0.3
------- ----- ------- -----
Total revenue 1,448 100.0 4,001 100.0

COSTS AND EXPENESS:
Salaries and wages 611 42.3 871 21.8
General and adminisrative 520 35.9 560 14.0
Provision for credit losses (50) (3.5) -- --
Sales and marketing -- -- 306 7.6
Stock-based compensation expense 45 3.1 79 2.0
Other expense -- -- 434 10.8
------- ----- ------- -----
Total costs and expenses 1,126 77.8 2,250 56.2
------- ----- ------- -----

Income before provision for income taxes 322 22.2 1,751 43.8
Provision for income taxes 96 6.6 445 11.2
------- ----- ------- -----
Net income $ 226 15.6% $ 1,306 32.6%
======= ===== ======= =====






Effective June 30, 2003, the Company decided to stop originating Loans in
the United Kingdom. As a result, the average size of the Loan portfolio in the
United Kingdom has declined significantly. The decline in the revenues and
expenses were primarily a result of this decision.

Automobile Leasing





(Dollars in thousands) THREE MONTHS THREE MONTHS
ENDED ENDED
MARCH 31, % OF MARCH 31, % OF
2004 REVENUE 2003 REVENUE
------------ ------- ------------ -------

REVENUE:
Lease revenue $ 647 46.8% $ 2,336 88.9%
Other income 735 53.2 293 11.1
------------ ------- ------------ -------
Total revenue 1,382 100.0 2,629 100.0

COSTS AND EXPENSES:
Salaries and wages 186 13.4 273 10.3
General and administrative 62 4.5 298 11.3
Provision for credit losses -- -- 638 24.3
Interest 195 14.1 412 15.7
Other expense 438 31.7 1,548 58.9
------------ ------- ------------ -------
Total costs and expenses 881 63.7 3,169 120.5
------------ ------- ------------ -------
Operating gain (loss) 501 36.3 (540) (20.5)
Foreign exchange gain (loss) (15) (1.1) 26 0.9
------------ ------- ------------ -------
Income (loss) before provision (credit) for
income taxes 486 35.2 (514) (19.6)
Provision (credit) for income taxes 182 13.2 (197) (7.5)
------------ ------- ------------ -------
Net income (loss) $ 304 22.0% $ (317) (12.1)%
============ ======= ============ =======




In January 2002, the Company decided to stop originating automobile leases.
As a result, the average size of the lease portfolio has declined significantly.
The decline in the revenues and expenses were primarily a result of this
decision, except as discussed below.

Other Income. Other income, as a percent of revenue, increased to 53.2% for
the three months ended March 31, 2004 from 11.1% in 2003 due to an increase in
the average gain per lease termination.

16




Other





(Dollars in thousands) THREE MONTHS THREE MONTHS
ENDED ENDED
MARCH 31, % OF MARCH 31, % OF
2004 REVENUE 2003 REVENUE
------------ ------- ------------ -------

REVENUE:
Finance charges $ 223 66.4% $ 395 41.6%
Other income 113 33.6 555 58.4
------------ ------- ------------ -------
Total revenue 336 100.0 950 100.0

COSTS AND EXPENSES:
Salaries and wages 47 14.0 83 8.6
General and administrative 70 20.8 109 11.5
Provision for credit losses 312 92.9 276 29.1
Sales and marketing -- -- 33 3.5
Interest 45 13.4 238 25.1
------------ ------- ------------ -------
Total costs and expenses 474 141.1 739 77.8
------------ ------- ------------ -------


Income (loss) before provision (credit) for
income taxes (138) (41.1) 211 22.2
Provision (credit) for income taxes (35) (10.4) 87 9.1
------------ ------- ------------ -------
Net income (loss) $ (103) (30.7)% $ 124 13.1%
============ ======= ============ =======







The Other segment consists of the Company's Canadian automobile Loan
business, floorplan, and secured line of credit financing businesses. Effective
June 30, 2003, the Company decided to stop originating Loans in Canada. As a
result, the average size of the Loan portfolio in Canada has declined
significantly. The Company has also decided to significantly reduce its
floorplan and secured line of credit portfolios since 2001. The decline in the
revenues and expenses were primarily a result of these decisions.


17




AVERAGE CAPITAL ANALYSIS

The following presentation of financial results and subsequent analysis is
based on analyzing the consolidated income statement as a percent of capital
invested. This information provides an additional perspective on the financial
performance of the Company in addition to the presentation of the Company's
results as a percent of revenue. The Company believes this information provides
a useful measurement of how effectively the Company is utilizing its capital on
a consolidated basis.






(Dollars in thousands) THREE MONTHS THREE MONTHS
ENDED ENDED
MARCH 31, % OF AVERAGE MARCH 31, % OF AVERAGE
2004 CAPITAL (1) 2003 CAPITAL (1)
------------ ------------ ------------ ------------

REVENUE:
Finance charges $ 29,754 26.0% $ 24,256 22.6%
Ancillary product income 2,867 2.5 5,733 5.4
Lease revenue 647 0.6 2,336 2.2
Premiums earned 544 0.5 755 0.7
Other income 3,983 3.5 3,849 3.6
------------ ------------ ------------ ------------
Total revenue 37,795 33.1 36,929 34.5
COSTS AND EXPENSES:
Salaries and wages 8,796 7.7 8,517 8.0
General and administrative 5,507 4.8 5,484 5.1
Provision for credit losses 15,068 13.2 4,188 3.9
Sales and marketing 2,543 2.2 2,177 2.0
Interest 2,600 2.3 1,596 1.5
Stock-based compensation expense 567 0.5 375 0.4
Other expense 457 0.4 1,647 1.5
------------ ------------ ------------ ------------
Total costs and expenses 35,538 31.1 23,984 22.4
------------ ------------ ------------ ------------

Operating income 2,257 2.0 12,945 12.1
Foreign exchange gain 151 0.1 15 --
------------ ------------ ------------ ------------

Income before provision for income taxes 2,408 2.1 12,960 12.1
Provision for income taxes 878 0.8 4,367 4.1
------------ ------------ ------------ ------------
Net income $ 1,530 1.3% $ 8,593 8.0%
============ ============ ============ ============
Average capital (1) $ 456,491 $ 428,104







(1) Average capital is equal to the average amount of debt and equity
during the period, each calculated in accordance with generally
accepted accounting principles. The calculation of average capital
follows:





(Dollars in thousands) THREE MONTHS ENDED
MARCH 31,
----------------------------------
2004 2003
------------ -------------

Average debt $ 129,542 $ 99,252
Average shareholders' equity 326,949 328,852
------------ -------------
Average capital $ 456,491 $ 428,104
============ =============





18


RETURN ON CAPITAL ANALYSIS

Return on capital is equal to net operating profit after-tax (net income
plus interest expense after-tax) divided by average capital as follows:





(Dollars in thousands) THREE MONTHS ENDED
MARCH 31,
----------------------------------
2004 2003
---------------- ----------------

Net income $ 1,530 $ 8,593

Interest expense after-tax 1,690 1,037
---------------- ----------------
Net operating profit after-tax 3,220 9,630
================ ================
Average capital $ 456,491 $ 428,104
================ ================

Return on capital 2.8% 9.0%





19




The decrease in return on capital was primarily a result of: (i) the
Company's change in estimate for establishing the allowance for credit losses
which now considers estimated future dealer holdback payments in its analysis of
Loan impairment, which reduced the Company's return on capital by 5.6%; (ii) the
Company's new policy for recognizing vehicle service contract commissions, which
reduced the Company's return on capital by 3.4%; and (iii) the Company's revised
methodology for recognizing finance charges and the provision for earned by
unpaid income, which reduced the Company's return on capital by 2.0%. Absent
these items, return on capital would have been 13.8% for the three months ended
March 31, 2004. The average total capital invested in the United States as a
percent of total capital invested was 92% and 81% for the three months ended
March 31, 2004 and 2003, respectively.

ECONOMIC PROFIT

The Company defines economic profit as net operating profit after-tax less
an imputed cost of equity. Economic profit measures how efficiently the Company
utilizes its total capital, both debt and equity. To consider the cost of both
debt and equity, the Company's calculation of economic profit deducts from net
income as determined under GAAP a cost of equity equal to 10% of average equity,
which approximates the S&P 500's rate of return since 1965. Management uses
economic profit to assess the Company's performance as well as to make capital
allocation decisions. Management believes this information is important to
shareholders because it allows shareholders to compare the returns earned by the
Company investing capital in its core business with the return they could expect
if the Company returned capital to shareholders and they invested in other
securities. The Company generated an economic profit (loss) of ($6,644,000), or
($0.16) per diluted share, for the three months ended March 31, 2004 compared to
$372,000, or $0.01 per diluted share, for the same period in 2003.

The following table presents the calculation of the Company's economic
profit (loss) for the periods indicated (dollars in thousands, except per share
data):




FOR THE THREE MONTHS ENDED
MARCH 31,
----------------------------------
2004 2003
---------------- ----------------

ECONOMIC PROFIT
Net income (1) $ 1,530 $ 8,593
Imputed cost of equity at 10% (2) (8,174) (8,221)
---------------- ----------------
Total economic profit (loss) $ (6,644) $ 372

Diluted weighted average shares outstanding 42,159,338 42,407,981
Economic profit (loss) per share (3) $ (0.16) $ 0.01







(1) Consolidated net income from the Consolidated Statement of Income. See
"Item 1. Consolidated Financial Statements."

(2) Cost of equity is equal to 10% (on an annual basis) of average
shareholders' equity, which was $326,949,000 and $328,852,000 for the
three months ended March 31, 2004 and 2003, respectively.

(3) Economic profit (loss) per share equals the economic profit (loss)
divided by the weighted average number of shares outstanding.

CRITICAL ACCOUNTING POLICIES AND LOSS EXPERIENCE

The Company's consolidated financial statements are prepared in accordance
with GAAP. The preparation of these financial statements requires the Company to
make estimates and judgments that affect the reported amounts of assets and
liabilities and disclosure of contingent assets and liabilities at the date of
the financial statements and the reported amounts of revenues and expenses
during the reporting period. On an on-going basis, the Company evaluates its
estimates, including those related to the recognition of finance charge revenue
and the allowance for credit losses. Item 7 of the Company's Annual Report on
Form 10-K discusses several critical accounting policies, which the Company
believes involve a high degree of judgment and complexity. See Note 2 to the
consolidated financial statements, which is incorporated herein by reference,
for material changes to the estimates and judgments associated with the finance
charge revenue, allowance for credit losses, and ancillary product income
accounting policies during the three months ended March 31, 2004.










20




LOSS EXPERIENCE

The following sets forth the components of the provision for credit losses,
charge-offs related to the Company's Loan portfolio, and the allowance for
credit losses as a percentage of gross Loans receivable:





(Dollars in thousands) FOR THE THREE MONTHS ENDED MARCH 31,
--------------------------------------
2004 2003
------------------- -----------------

Provision for credit losses:
Loans receivable (1) $ 14,733 $ 2,993
Leased vehicles -- 638
Other 335 557
------------------- -----------------
Total provision for credit losses $ 15,068 $ 4,188
=================== =================

Net charge-offs related to the Company's Loan portfolio absorbed through:
Dealer holdbacks $ 54,267 $ 51,472
Unearned finance charges 12,893 12,161
Allowance for credit losses (2) (2,067) 1,021
------------------- -----------------
Total net charge-offs $ 65,093 $ 64,654
=================== =================






(1) The increase in provision for credit losses was primarily due to:
(i) the Company's change in estimate for recording losses on its
Loan portfolio which now considers estimated future dealer
holdback payments in its analysis of Loan impairment, and (ii)
credit losses associated with the Company's revised methodology
for calculating finance charge income and the related provision
for earned but unpaid servicing fees, both as discussed in Note 2
to the consolidated financial statements.
(2) The net recoveries for the three months ended March 31, 2004 are
primarily the result of changes to the Company's write-off policy,
which was implemented in the third quarter of 2003.

The allowance for credit losses as a percentage of gross Loans
receivable was 3.0% and 1.7% at March 31, 2004 and December 31, 2003,
respectively.

LIQUIDITY AND CAPITAL RESOURCES

The Company's primary sources of capital are cash flows from operating
activities, collections on Loans receivable and borrowings under the Company's
line of credit and secured financings. The Company's principal need for capital
is to fund cash advances made to dealer-partners in connection with the
acceptance of Loans and for the payment of dealer holdbacks to dealer-partners
who have repaid their advance balances.

The Company's cash and cash equivalents decreased to $17.6 million as of
March 31, 2004 from $36.0 million at December 31, 2003 and the Company's total
balance sheet indebtedness increased to $156.5 million at March 31, 2004 from
$106.5 million at December 31, 2003. These changes are primarily a result of
$50.7 million in stock repurchases during the period and an increase in advances
to dealers resulting from an increase in Loan originations during the period. In
the fourth quarter of 2003, the Board of Directors authorized the repurchase of
2.6 million common shares through a modified Dutch tender offer. Upon expiration
of the tender offer in January 2004, the Company repurchased 2.2 million shares
at a cost of $37.4 million.

The following table summarizes the Company's stock repurchases for the three
months ended March 31, 2004:



TOTAL NUMBER OF MAXIMUM NUMBER
SHARES PURCHASED AS OF SHARES THAT MAY
TOTAL NUMBER PART OF PUBLICLY YET BE PURCHASED
OF SHARES AVERAGE PRICE ANNOUNCED PLANS UNDER THE PLANS
PERIOD PURCHASED PAID PER SHARE OR PROGRAMS OR PROGRAMS
- ------------------------------------------ ------------- -------------- -------------------- ------------------


January 6, 2004 - January 30, 2004 (a) (b) 2,466,697 $ 17.00 2,466,697 247,242
February 4, 2004 - February 25, 2004 (b) 188,765 16.80 188,765 58,477
March 15, 2004 - March 31, 2004 (b) 302,246 18.07 302,246 756,231
------------- -------------- --------------------

2,957,708 $ 17.10 2,957,708
============= ============== ====================





(a) On November 26, 2003, the Company announced a modified Dutch tender
offer to purchase up to 2,600,000 shares of its


21




common stock at a purchase price of not less than $12.50 per share and
not greater than $17.00 per share. Upon the expiration of the tender
offer on January 6, 2004, the Company repurchased all of the 2,201,744
tendered shares of its common stock at $17.00 per share.

(b) On August 5, 1999 the Company announced a stock repurchase program of
up to 1,000,000 shares of the Company's common stock. The program
authorized the Company to purchase common shares in the open market or
in privately negotiated transactions at price levels the Company deems
attractive. Since August 1999, the board of directors has authorized
several increases to the stock repurchase program, the most recent
occurring on March 10, 2004, which increased the total number of shares
authorized to be repurchased to 7,000,000 shares.

Line of Credit Facility. At March 31, 2004, the Company had a $135.0 million
credit agreement with a commercial bank syndicate. The facility has a commitment
period through June 9, 2005. The agreement provides that, at the Company's
discretion, interest is payable at either the eurodollar rate plus 140 basis
points (2.50% at March 31, 2004), or at the prime rate (4.0% at March 31, 2004).
The eurodollar borrowings may be fixed for periods of up to six months.
Borrowings under the credit agreement are subject to a borrowing base limitation
equal to 65% of advances to dealer-partners and leased vehicles (as reflected in
the consolidated financial statements and related notes), less a hedging reserve
(not exceeding $1.0 million), the amount of letters of credit issued under the
line of credit, and the amount of other debt secured by the collateral which
secures the line of credit. Currently, the borrowing base limitation does not
inhibit the Company's borrowing ability under the line of credit. The credit
agreement has certain restrictive covenants, including a minimum required ratio
of the Company's assets to debt, its liabilities to tangible net worth, and its
earnings before interest, taxes and non-cash expenses to fixed charges.
Additionally, the agreement requires that the Company maintain a specified
minimum level of net worth. Borrowings under the credit agreement are secured by
a lien on most of the Company's assets. The Company must pay annual and
quarterly fees on the amount of the commitment. As of March 31, 2004, there was
$66.2 million outstanding under this facility. There were no amounts outstanding
under this facility as of December 31, 2003. The weighted average interest rate
on line of credit borrowings outstanding as of March 31, 2004 was 2.9%.

Secured Financing. In the second quarter of 2003, the Company's wholly-owned
subsidiary, Credit Acceptance Funding LLC 2003-1 ("Funding 2003-1"), completed a
secured financing transaction, in which Funding 2003-1 received $100.0 million
in financing. In connection with this transaction, the Company conveyed, for
cash and the sole membership interest in Funding 2003-1, dealer-partner advances
having a carrying amount of approximately $134.0 million to Funding 2003-1,
which, in turn, conveyed the advances to a trust, which issued $100 million in
notes to qualified institutional investors. A financial insurance policy was
issued in connection with the transaction. The policy guarantees the timely
payment of interest and ultimate repayment of principal on the final scheduled
distribution date. The notes are rated "AA" by Standard & Poor's Rating
Services. The proceeds of the conveyance to Funding 2003-1 were used by the
Company to reduce outstanding borrowings under the Company's line of credit.
Until December 15, 2003, the Company and Funding 2003-1 received additional
proceeds from the transaction by having the Company convey additional
dealer-partner advances to Funding 2003-1 that were then conveyed by Funding
2003-1 to the trust and used by the trust as collateral to support additional
borrowings. Additional dealer-partner advances having a carrying amount of
approximately $35.0 million were conveyed by the Company after the completion of
the initial funding. After December 15, 2003, the debt outstanding under the
facility began to amortize. The total expected term of the facility is 16
months. The secured financing creates loans for which the trust is liable and
which are secured by all the assets of the trust and of Funding 2003-1. Such
loans are non-recourse to the Company, even though the trust, Funding 2003-1 and
the Company are consolidated for financial reporting purposes. The notes bear
interest at a fixed rate of 2.77%. The expected annualized cost of the secured
financing, including underwriters fees, the insurance premium and other costs is
approximately 6.8%. As Funding 2003-1 is organized as a separate legal entity
from the Company, assets of Funding 2003-1 (including the conveyed
dealer-partner advances) will not be available to satisfy the general
obligations of the Company. All the assets of Funding 2003-1 have been
encumbered to secure Funding 2003-1's obligations to its creditors. The Company
receives a monthly servicing fee paid out of collections equal to 6% of the
collections received with respect to the conveyed dealer-partner advances and
related Loans. Except for the servicing fee and payments due to dealer-partners,
the Company does not receive, or have any rights in, any portion of such
collections until the trust's underlying indebtedness is paid in full, either
through collections or through a prepayment of the indebtedness. Thereafter,
remaining collections would be paid over to Funding 2003-1 as the sole
beneficiary of the trust where they would be available to be distributed to the
Company as the sole member of Funding 2003-1, or the Company may choose to cause
Funding 2003-1 to repurchase the remaining dealer-partner advances from the
trust and then dissolve, whereby the Company would become the owner of such
remaining collections. As of March 31, 2004, there was $63.4 million outstanding
under this facility.

In the third quarter of 2003, the Company's wholly-owned subsidiary, CAC
Warehouse Funding Corp. II ("Warehouse Funding" or "2003-2"), completed a
revolving secured financing transaction with an institutional investor, in which
Warehouse Funding may receive up to $100.0 million in financing when the Company
conveys dealer-partner advances to Warehouse Funding for equity in Warehouse
Funding. Warehouse Funding will in turn pledge the dealer-partner advances as
collateral to the institutional investor to secure loans that will fund the cash
portion of the purchase price of the dealer-partner advances. During

22

the first quarter of 2004, $32.2 million in dealer-partner advances were
contributed, resulting in $20 million in financing proceeds. This revolving
facility allows conveyances of dealer-partner advances by the Company and
related borrowing by Warehouse Funding in which Warehouse Funding will receive
70% of the net book value of the contributed dealer-partner advances up to the
$100.0 million facility limit. The facility has a commitment period through
September 28, 2004. Provided that the commitment is renewed, there is a
requirement that any amounts outstanding under the facility be refinanced, and
the facility paid to zero, by December 23, 2004. If this does not occur, the
transaction will cease to revolve, will amortize as collections are received
and, at the option of the institutional investor, may be subject to acceleration
and foreclosure. Upon completion of the refinancing and pay down, the full
facility will again be available to Warehouse Funding. Although Warehouse
Funding will be liable for any secured financing under the facility, the loans
will be non-recourse to the Company, even though Warehouse Funding and the
Company are consolidated for financial reporting purposes. Such loans will bear
interest at a floating rate equal to the commercial paper rate plus 65 basis
points, which has been limited to a maximum rate of 6.25% through an interest
rate cap agreement executed in the fourth quarter of 2003. As Warehouse Funding
is organized as a separate special purpose legal entity from the Company, assets
of Warehouse Funding (including the conveyed dealer-partner advances) will not
be available to satisfy the general obligations of the Company. All the assets
of Warehouse Funding have been encumbered to secure Warehouse Funding's
obligations to its creditors. The Company will receive a monthly servicing fee
paid out of collections equal to 6% of the collections received with respect to
the conveyed dealer-partner advances and related Loans. Except for the servicing
fee and payments due to dealer-partners, the Company will not receive, or have
any rights in, any portion of such collections until Warehouse Funding's
underlying indebtedness is paid in full either through collections or through a
prepayment of the indebtedness.

The Company has completed a total of ten secured financing transactions,
eight of which have been repaid in full. Information about the currently
outstanding secured financing transactions is as follows (dollars in thousands):





Balance as
Secured Financing Secured Dealer Percent of
Issue Facility Balance at Advance Balance at Original
Number Close Date Limit March 31, 2004 March 31, 2004 Balance
- ----------- ------------------- -------------- ------------------------ ---------------------- --------------

2003-1 June 2003 $100,000 $63,434* $106,204 100%
2003-2 September 2003 $100,000 20,000 32,209 n/a




* Anticipated to fully amortize by October 31, 2004.

Mortgage Loan. The Company has a mortgage loan from a commercial bank that
is secured by a first mortgage lien on the Company's headquarters building and
an assignment of all leases, rents, revenues and profits under all present and
future leases of the building. There was $5.2 million and $5.4 million
outstanding on this loan as of March 31, 2004 and December 31, 2003,
respectively. The loan, which matured on May 1, 2004, was extended until June 9,
2004 under its current terms and conditions. The Company expects to refinance
the mortgage under similar terms and conditions on or before June 9, 2004. The
loan bears interest at a fixed rate of 7.07%, and requires monthly payments of
$99,582 and a balloon payment at maturity for the balance of the loan.

Capital Lease Obligations. As of March 31, 2004, the Company has various
capital lease obligations outstanding for computer equipment, with monthly
payments totaling $83,000. These capital lease obligations bear interest at
rates ranging from 4.45% to 9.31% and have maturity dates between June 2004 and
March 2008.

In addition to the balance sheet indebtedness as of March 31, 2004, the
Company also has contractual obligations resulting in future minimum payments
under operating leases. A summary of the total future contractual obligations
requiring repayments is as follows (in thousands):






PERIOD OF REPAYMENT
-----------------------------------------------------
CONTRACTUAL OBLIGATIONS <1 YEAR 1-3 YEARS 3-5 YEARS >5 YEARS TOTAL
-------- --------- --------- -------- -------


Long-term debt obligations $ 88,650 $ 66,200 $ -- $ -- 154,850

Capital lease obligations 404 1,106 98 -- 1,608

Operating lease obligations 434 1,308 443 -- 2,185

Purchase obligations (1) 236 99 -- -- 335

Other long-term obligations (2)(3) -- -- -- -- --
-------- -------- -------- -------- -------
Total contractual obligations 89,724 68,713 541 $ -- 158,978
======== ======== ======== ======== =======




(1) Purchase obligations consist of a commitment the Company entered into
in February 2004 for software that will be paid in four quarterly
payments of $61,029 each and a monthly payment of $7,608 per month for
12 months commencing in June 2004. In addition, the Company will pay
for time and materials associated with the implementation of the
software which is estimated to be approximately $290,000.



23





(2) The Company has dealer holdback liabilities on its balance sheet;
however, as payments of dealer holdbacks are contingent upon the
receipt of customer payments on Loans receivable and the repayment of
dealer advances, these obligations are excluded from the above table.

(3) The Company has entered into a series of forward contracts to deliver
British pound sterling in exchange for United States dollars. As the
forward contracts are derivatives that are recorded on the balance
sheet at their fair value and as this fair value does not represent the
amounts that will ultimately be received or paid under these contracts,
these obligations are excluded from the above table.

Liquidation of Non-Core Businesses. As of March 31, 2004, the Company
expects to receive approximately $26.6 million from the liquidation of its
United Kingdom, Canadian, and Automobile Leasing businesses. The expected
liquidation proceeds have been determined based on the Company's forecast of
cash inflows and outflows during the estimated remaining years of operation for
each business. Detail of expected future net liquidation proceeds follows:






(Dollars in thousands) AS OF
MARCH 31, 2004
----------------

United Kingdom $ 22,500

Canada 3,000

Automobile Leasing 1,100
----------------
$ 26,600
================





The Company intends to utilize proceeds from businesses being liquidated to:
(i) fund dealer-partner advances on Loans originated in the United States and
(ii) fund share repurchases. During the first quarter of 2004, the Company
received $10.6 million in liquidation proceeds.

Based upon anticipated cash flows, management believes that cash flows from
operations and its various financing alternatives will provide sufficient
financing for debt maturities and for future operations. The Company's ability
to borrow funds may be impacted by many economic and financial market
conditions. If the various financing alternatives were to become limited or
unavailable to the Company, the Company's operations could be materially and
adversely affected.

FORWARD-LOOKING STATEMENTS

The Company makes forward-looking statements in this report and may make
such statements in future filings with the Securities and Exchange Commission.
It may also make forward-looking statements in its press releases or other
public or shareholder communications. The Company's forward-looking statements
are subject to risks and uncertainties and include information about its
expectations and possible or assumed future results of operations. When the
Company uses any of the words "believes," "expects," "anticipates," "estimates"
or similar expressions, it is making forward-looking statements.

The Company claims the protection of the safe harbor for forward-looking
statements contained in the Private Securities Litigation Reform Act of 1995 for
all of its forward-looking statements. These forward-looking statements
represent the Company's outlook only as of the date of this report. While the
Company believes that its forward-looking statements are reasonable, actual
results could differ materially since the statements are based on our current
expectations, which are subject to risks and uncertainties. Factors that might
cause such a difference include, but are not limited to, the following:

o the Company's potential inability to accurately forecast and estimate
future collections and historical collection rates,

o increased competition from traditional financing sources and from
non-traditional lenders,

o the unavailability of funding at competitive rates of interest,

o the Company's potential inability to continue to obtain third party
financing on favorable terms,

o the Company's potential inability to generate sufficient cash flow to
service its debt and fund its future operations,

o adverse changes in applicable laws and regulations,

o adverse changes in economic conditions,

o adverse changes in the automobile or finance industries or in the
non-prime consumer finance market,

o the Company's potential inability to maintain or increase the volume
of Loans,

o an increase in the amount or severity of litigation against the
Company,

o the loss of key management personnel, and

o the effect of terrorist attacks and potential attacks.

Other factors not currently anticipated by management may also materially
and adversely affect the Company's results of operations. The Company does not
undertake, and expressly disclaims any obligation, to update or alter its
forward-looking statements whether as a result of new information, future events
or otherwise, except as required by applicable law.


24







ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISKS.

Refer to the Company's Annual Report on Form 10-K for the year ended
December 31, 2003 for a complete discussion of the Company's market risk. There
have been no material changes to the market risk information included in the
Company's 2003 Annual Report on Form 10-K.


ITEM 4. CONTROLS AND PROCEDURES.

As of the end of the period covered by this report, the Company carried
out an evaluation, under the supervision and with the participation of the
Company's management, including its Chief Executive Officer and Chief Financial
Officer, of the effectiveness of the design and operation of the Company's
disclosure controls and procedures pursuant to Rule 13a-15 of the Securities
Exchange Act of 1934. Based upon that evaluation, the Company's Chief Executive
Officer and Chief Financial Officer concluded that the Company's disclosure
controls and procedures are effective to cause the material information required
to be disclosed by the Company in the reports that it files or submits under the
Securities Exchange Act of 1934 to be recorded, processed, summarized and
reported within the time periods specified in the Commission's rules and forms.
There were no changes in the Company's internal controls over financial
reporting during the quarter ended March 31, 2004 that have materially affected,
or are reasonably likely to materially affect, the Company's internal controls
over financial reporting.



25







PART II. - OTHER INFORMATION


ITEM 2. CHANGES IN SECURITIES, USE OF PROCEEDS AND ISSUER PURCHASES OF
EQUITY SECURITIES

The information required in Part II, Item 2 is incorporated by
reference from the information in Part I, Item 2 under the caption "Liquidity
and Capital Resources" in this Form 10-Q.


ITEM 4. SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS

The Company held its Annual Meeting of Shareholders on May 13, 2004 at
which the shareholders considered: (i) the election of six directors, and (ii)
the adoption of the Credit Acceptance Corporation Incentive Compensation Plan
and the approval of the performance goals thereunder. The following table
summarizes the votes for the election and proposal:



Nominee Votes For Votes Withheld
- ------- --------- --------------

Donald A. Foss 38,782,908 3,505
Harry E. Craig 38,739,775 46,638
Glenda Flanagan 38,764,008 22,405
Daniel P. Leff 38,735,178 51,235
Brett A. Roberts 38,782,608 3,805
Thomas N. Tryforos 38,739,675 46,738




Proposal Votes For Votes Against Votes Withheld
- -------- --------- ------------- --------------

Incentive Compensation Plan 35,311,746 102,530 11,344



ITEM 6. EXHIBITS AND REPORTS ON FORM 8-K

(a) Exhibits

See Index of Exhibits following the signature page.

(b) Reports on Form 8-K

The Company filed a current report on Form 8-K pursuant to
Items 5 and 7, dated January 7, 2004, reporting that the
Company issued a press release announcing the preliminary
results of its modified Dutch tender offer, a copy of
which was filed as Exhibit 99.1.

The Company filed a current report on Form 8-K pursuant to
Items 5 and 7, dated January 13, 2004, reporting that the
Company issued a press release announcing the final
results of its modified Dutch tender offer, a copy of
which was filed as Exhibit 99.1.

The Company filed a current report on Form 8-K pursuant to
Items 9 and 12, dated January 27, 2004, furnishing
materials prepared for a presentation to an institutional
investor occurring on January 27, 2004, a copy of which
was filed as Exhibit 99.1. The information included in the
report was furnished rather than filed with the SEC.

The Company filed a current report on Form 8-K pursuant to
Items 7 and 12, dated January 28, 2004, reporting that the
Company issued a press release announcing financial
results for the three months and year ended December 31,
2003, a copy of which was filed as Exhibit 99.1. The
information included in the report was furnished rather
than filed with the SEC.


26






The Company filed a current report on Form 8-K pursuant to
Items 5 and 7, dated March 10, 2004, reporting that the
Company issued a press release announcing the expansion of
the Company's stock repurchase program and an addition to
the Company's board of directors, a copy of which was
filed as Exhibit 99.1.

No financial statements were filed with the Forms 8-K.


SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the
Registrant has duly caused this report to be signed on its behalf by the
undersigned thereunto duly authorized.


CREDIT ACCEPTANCE CORPORATION
(Registrant)

By: /s/ Douglas W. Busk
------------------------------------
Douglas W. Busk
Chief Financial Officer and Treasurer
May 14, 2004

(Principal Financial Officer, Accounting
Officer and Duly Authorized Officer)


27







INDEX OF EXHIBITS

EXHIBIT
NO. DESCRIPTION
- ------- -------------------------------------------------------------------

31(a) Certification of Chief Executive Officer pursuant to Rule 13a-14(a)
of the Securities Exchange Act.
31(b) Certification of Chief Financial Officer pursuant to Rule 13a-14(a)
of the Securities Exchange Act.
32(a) Certification of Chief Executive Officer, pursuant to 18 U.S.C.
Section 1350 and Rule 13a-14(b) of the Securities Exchange Act.
32(b) Certification of Chief Financial Officer, pursuant to 18 U.S.C.
Section 1350 and Rule 13a-14(b) of the Securities Exchange Act.