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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
FORM 10-K
ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF
THE SECURITIES EXCHANGE ACT OF 1934
For the fiscal year ended December 31, 2003
TECHTEAM GLOBAL, INC.
(Exact name of registrant as specified in its charter)
Delaware 0-16284 38-2774613
(State or other (Commission File Number) (I.R.S. Employer
jurisdiction of Identification No.)
incorporation)
27335 West 11 Mile Road, Southfield, MI 48034
(Address of principal executive offices) (Zip Code)
Registrant's telephone number, including area code: (248) 357-2866
Registrant's internet address: www.techteam.com
Securities registered pursuant to Section 12(b) of the Act: None
Securities registered pursuant to Section 12(g) of the Act: Common Stock, $.01
par value
(Title of Class)
Indicate by check mark whether the registrant (1) has filed all reports required
to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during
the preceding 12 months (or for such shorter period that the registrant was
required to file such reports), and (2) has been subject to such filing
requirements for the past 90 days. Yes [X] No [ ]
Indicate by check mark if disclosure of delinquent filers pursuant to Item 405
of Regulation S-K (229.405 of this chapter) is not contained herein, and will
not be contained, to the best of registrant's knowledge, in definitive proxy or
information statements incorporated by reference in Part III of this Form 10-K
or any amendment to this Form 10-K. [ ]
Indicate by check mark whether the registrant is an accelerated filer. Yes [ ]
No [X]
The number of shares outstanding of the registrant's common stock as of March
17, 2004 was 8,527,500. The aggregate market value of the registrant's common
stock held by non-affiliates of the registrant as of June 30, 2003 was
approximately $57,593,408. For the sole purpose of making this calculation, the
term "non-affiliates" has been interpreted to exclude directors and executive
officers of the Company. Such interpretation is not intended to be, and should
not be construed to be, an admission by TechTeam Global, Inc. or such directors
or executive officers of the Company that such directors and executive officers
of the Company are "affiliates" of TechTeam Global, Inc., as that term is
defined under the Securities act of 1934.
DOCUMENTS INCORPORATED BY REFERENCE
Proxy Statement, dated on or about April 5, 2004. Form 10-K referenced Part III,
Items 10, 11, 12, 13 and 16.
1
TECHTEAM GLOBAL, INC.
FORM 10-K
INDEX
PAGE
NUMBER
------
PART I
Item 1 Business 3-8
Item 2 Properties 8
Item 3 Legal Proceedings 8
Item 4 Submission of Matters to a Vote of Security Holders 8
PART II
Item 5 Market for Registrant's Common Equity and Related Stockholder Matters 9
Item 6 Selected Financial Data 10-11
Item 7 Management's Discussion and Analysis of Financial Condition and Results of
Operations 12-22
Item 7A Quantitative and Qualitative Disclosures about Market Risk 22
Item 8 Financial Statements and Supplementary Data 23-50
Item 9 Disagreements on Accounting and Financial Disclosures 50
PART III
Item 10 Directors and Executive Officers of the Registrant 51
Item 11 Executive Compensation 51
Item 12 Security Ownership of Certain Beneficial Owners and Management and Related 51
Stockholder Matters
Item 13 Certain Relationships and Related Transactions 51
Item 14 Controls and Procedures 51
PART IV
Item 15 Exhibits, Financial Statement Schedules, and Reports on Form 8-K 52-54
Item 16 Principal Accountant Fees and Services 54
Signatures 55
Index of Exhibits 57
2
FORWARD-LOOKING STATEMENTS
This Annual Report on Form 10-K, including "Management's Discussion and Analysis
of Financial Condition and Results of Operations" in Item 7, contains
forward-looking statements that involve risks and uncertainties, as well as
assumptions that, if they never materialize or prove incorrect, could cause the
results of TechTeam Global, Inc. and its consolidated subsidiaries ("TechTeam")
to differ materially from those expressed or implied by such forward-looking
statements. All statements other than statements of historical fact are
statements that could be deemed forward-looking statements, including any
projections of revenue, gross margin, expenses, earnings or losses from
operations, synergies or other financial items; any statements of the plans,
strategies and objectives of management for future operations; any statement
concerning developments or performance relating to or services; any statements
regarding future economic conditions or performance; any statements of
expectation or belief; and any statements of assumptions underlying any of the
foregoing. The risks, uncertainties and assumptions referred to above include
the performance of contracts by suppliers, customers, and partners; employee
management issues; the difficulty of aligning expense levels with revenue
changes; complexities of global political and economic developments; and other
risks that are described herein, including but not limited to the items
discussed in "Factors that Could Affect Future Results" set forth in
"Management's Discussion and Analysis of Financial Condition and Results of
Operations" in Item 7 of this report, and that are otherwise described from time
to time in TechTeam's Securities and Exchange Commission reports filed after
this report. TechTeam assumes no obligation and does not intend to update these
forward-looking statements.
PART I
ITEM 1. BUSINESS
OVERVIEW
TECHTEAM GLOBAL, INC. ("TechTeam" or the "Company" or "we") is a global provider
of information technology ("IT") and business process outsourcing ("BPO")
support services to entities, including Fortune 1000 companies, multinational
companies, product providers, and governments. Our services are provided with a
single point of contact delivery vehicle centralized on our help desk support
services, while providing complementary services, including technology
deployment, migration and consulting services, systems integration, training,
and technical staffing.
TechTeam Global, Inc. was incorporated under the laws of the State of Delaware
in 1987. The Company's common stock is traded on the Nasdaq National Stock
Market(R) under the symbol "TEAM". Our client base includes Ford Motor Company,
DaimlerChrysler, Canon Europe NV, Deere & Company, Cendant Corporation, Liberty
Mutual Insurance Company, United States Air National Guard, Schering-Plough
Research Institute, and other companies in the manufacturing, pharmaceutical,
office equipment, insurance, logistics, hospitality, food service, retail, other
industries, and governmental entities.
Our subsidiaries are: TechTeam Global NV/SA (Belgium); TechTeam Global Ltd.
(United Kingdom); TechTeam Global GmbH (Germany); TechTeam Global AB (Sweden);
S.C. TechTeam Global SRL (Romania); TechTeam Asia Pacific (Private) Ltd.
(India); Digital Support Corporation (Chantilly, Virginia); TechTeam Cyntergy,
L.L.C. and TechTeam Capital Group, L.L.C. (Southfield, Michigan).
We had total employees of 1,593 and 1,298 at December 31, 2003 and 2002,
respectively.
3
SERVICES
CORPORATE SERVICES
As an IT and business process support services provider, we provide our
customers with assistance in designing, implementing, managing, and maintaining
their IT infrastructure and systems through our provision of technical help desk
services, technical staffing, systems integration, professional services, and
training programs. Consistent with our business strategy, we integrate these
services to provide total and flexible solutions for our customers, while
providing our employees with a career path within the Company. This career path
enables our employees to obtain training that allows them to work on projects
with increasing levels of complexity, which improves employee retention, reduces
turnover, and lowers our costs. We are implementing a strategy to increase our
delivery capabilities across a broader range of IT outsourcing services.
HELP DESK SERVICES
Our help desk solutions provide our customers with around-the-clock (24x7x365)
technical support for their end-users and other constituencies. We support the
full range of a client's IT and business process infrastructure, from network
environments to computing systems, and from shrink-wrapped applications to
advanced proprietary and acquired application systems. We also provide technical
support to customers of our clients' products and software. Our flexibility and
business processes enable us to tailor our delivery to meet the needs of the
customer's IT environment, including the support of proprietary business
applications.
We deploy a "single point of contact" ("SPOC") delivery model to enable our
customers to consolidate their problem resolution support functions into a
centralized help desk, thereby reducing their costs by standardizing responses
to incidents, eliminating overlapping help desks, and reducing the number of
incidents that need to be responded to by deskside technicians. Our help desk
technicians are trained in the customer's products and applications to enable
them to diagnose problems and answer technical questions on problems regarding
the infrastructure that we support. If the technician is not able to resolve the
problem with the end-user, the call is escalated to the appropriate resource to
solve the problem. Data collected by our technicians show trends in IT usage and
potential trouble spots. We implement advanced data analytics to identify the
root cause(s) of problem areas. From these analyses, we can recommend
improvements in our customers' IT infrastructure.
In 2003, we focused on the continued expansion of our multilingual help desk
capabilities in Europe. Our technicians provide multilingual customer technical
support from our Brussels, Belgium help desk in 22 languages. Our Belgian
operation again grew significantly, with revenue of $16.8 million in 2003, or
95% growth over the 2002 revenue of $8.6 million. This growth is primarily
attributable to growth in our existing customer base and the appreciation of the
euro relative to the U.S. dollar.
In response to the trend in the help desk industry to provide services from an
"offshore" location, we are establishing a multilingual call center in
Bucharest, Romania. When our Romanian facility becomes operational, expected in
April 2004, we anticipate being able to provide help desk services worldwide in
the French, English, German, Italian, and Spanish languages. As the cost of
labor in Romania is significantly lower than in all of the other countries in
which we currently conduct business, we anticipate that we will transfer some of
our existing business to our Romanian operation, thereby improving our overall
gross margin performance. We also anticipate that the lower cost structure in
Romania will be a significant asset in securing new business.
Our largest help desk services project is the Ford Motor Company ("Ford") SPOC
program, under which TechTeam provides a single point of contact for certain
parts of the technology infrastructure of Ford in North America, the United
Kingdom and Germany and Ford Motor Credit Corporation in North America and the
United Kingdom. As a global service provider, we are responsible for providing
consistent service levels with a constant support level at a price per
technology seat maintained. Our technicians handle inbound "level-one" help desk
support requests via the telephone, web submit, and e-mail and level-one
desk-side support requests. Outside of our Dearborn, Michigan-based help desk
office, which services Ford in North America, we generally provide these
services on our customers' sites. We also provide similar services for Volvo AB,
a member of the Ford Motor Company Premier Auto Group, as a subcontractor to
WM-Data, a leading provider of IT outsourcing services in the Nordic region.
4
Most of our help desk business is performed as a dedicated desk for a single
customer. As a result of the business acquired through the purchase of certain
assets of Cyntergy Corporation in 2001, we have developed a "shared desk"
service offering. This shared desk provides support to the retail, hospitality,
and food service industries, as well as other customers who do not have
sufficient call volume to warrant a dedicated desk. We have created a shared
desk environment in Brussels, Belgium, and Southfield, Michigan, to implement
our business supporting pharmaceutical companies' Electronic Data Capture
related to their various drug trials.
To add further value to our customers, TechTeam has invested in the development
of an integrated, web-based support offering that encompasses incident
management, knowledge management, data analytics, self-help, and distance
learning, known as the "Support Portal." This support offering enables customers
to submit inquiries for support and to solve their incidents through the access
of focused knowledge articles. Allowing customers to solve their own incidents
and providing them access to open incident information results in call
deflection and lower total cost to the customer. Our tools also provide our
customers with real-time access to their project's performance statistics. This
data analytic capability allows our customers to be proactive in addressing
changes in their environment. The Support Portal is currently deployed for both
internal company use as well as our support of multiple global customers.
SYSTEMS INTEGRATION
We provide IT infrastructure (personal computers, printers, phone systems,
networks, servers, switches, etc.) support through systems integration,
technology deployment, and implementation services from project planning and
implementation to full-scale network server and workstation installations and
maintenance. We offer a wide spectrum of information technology services for the
customer, ranging from technology consulting to desk-side support to network
monitoring. As a result of our acquisition of Digital Support Corporation
("DSC") on December 31, 2003, we expanded this component of our business. DSC
provides technical support for the Federal government, including support for the
Air National Guard's secure wide-area network infrastructure, other local
governmental entities, and commercial enterprises such as Kaiser Permanente. We
also provide full-service IT staff and consulting services for companies to help
manage their IT infrastructure.
Through our TechTeam Cyntergy, L.L.C. subsidiary, we offer deployment, training,
and implementation services to companies in the hospitality, retail, and food
service industries throughout the United States. TechTeam Cyntergy employees
provide on-site services to deploy technology and train the customers' personnel
in the use of point-of-sale and property management software.
As part of our long-term strategic plan, we are committed to further expanding
our footprint in the IT infrastructure support sector. We believe that further
development of infrastructure support services is an important aspect of our
sales strategy as it provides services that have a shorter sales cycle than help
desk services. It also provides significant career path opportunities for our
employees.
TECHNICAL STAFFING
We maintain a staff of trained technical personnel, which we place at our
clients' facilities to provide technical support services including help desk
technicians, software developers, and network support. We recruit a technically
proficient employee base. We enhance our employees' proficiency by providing
access to technical training programs, which includes training in new
technologies, in advanced operating systems like Windows XP and Unix, and in
sophisticated applications such as Oracle and PeopleSoft. This training allows
us to provide our customers with highly skilled professionals that are trained
and certified in the latest technologies.
Further, the technical staffing business helps us to provide our employees with
a diverse career path. As help desk technicians learn new technologies and
utilize our internal training programs, they can migrate to technical staffing
positions where they can increase their compensation and knowledge, also
enabling us to retain our most valuable resources. We consider our career
pathing program to be a competitive advantage relative to other staffing service
and help desk service providers and a tool to reduce employee turnover.
5
TRAINING PROGRAMS
We provide custom training and documentation solutions that include a wide
spectrum of offerings, including computer-based training (CBT), distance
learning, course catalogs, registration, instructional design consultants,
customized course materials, certified trainers, evaluation options, desk-side
tutorials, and custom reports. We provide customized training programs for many
of our customers' proprietary applications.
EQUIPMENT LEASING
TechTeam Capital Group, L.L.C. ("Capital Group"), a subsidiary of the Company,
previously wrote leases for computer, telecommunications, and other types of
capital equipment, with initial lease terms ranging from two to five years.
Effective March 31, 2000, the majority of the Capital Group staff was terminated
and Capital Group ceased looking for new leasing opportunities. Capital Group is
currently running out its lease portfolio. Revenue from our leasing operations
declined to $2.26 million in 2003 from $9.10 million in 2002, and declined to
$154,000 in the fourth quarter of 2003.
IMPACT OF BUSINESS WITH MAJOR CLIENTS
Historically, we have been heavily dependent upon two or three major clients for
a substantial portion of our revenue. Any loss of (or failure to retain a
significant amount of business with) these key clients would have a material
adverse effect on the Company. Our major clients currently include Ford Motor
Company and DaimlerChrysler. For the three years ended December 31, 2003, 2002,
and 2001, respectively, Ford accounted for 51.5%, 50.0%, and 43.6% of the
Company's total revenue and DaimlerChrysler accounted for 13.9%, 15.4%, and
17.5% of total revenue.
We continue to grow our revenue with Ford, which increased from $41.2 million in
2001 to $43.3 million in 2002 and to $45.0 million in 2003. Our business with
Ford consists of the SPOC program noted previously, technical staffing, and
installation of new personal computer equipment through Dell Inc. With the
addition of the support services being provided for Volvo AB and the anticipated
growth as the SPOC program moves into other parts of Ford, we believe that our
revenue from Ford will continue to grow as it has over the past three years.
The Company continues to seek to diversify its client base from both a client
and industry perspective. During 2003, we were successful in selling new
non-Ford related business, especially through our Belgium help desk, and we
expect further diversification in 2004 as a result of our acquisition of DSC. We
met with limited success in diversifying our business base in the United States,
and our operations in the United Kingdom, Germany, and Sweden solely service
Ford. A major facet of our business strategy for 2004 remains to diversify our
customer base and become less revenue-concentrated with Ford. We anticipate that
our percentage of revenue derived from Ford will decline in future reporting
periods even if our total revenue from Ford increases.
Nevertheless, because we believe that our existing client base presents
significant opportunities for cross-marketing our services, we will continue to
seek additional business from our largest clients. We anticipate that our major
clients will continue to account for a large percentage of our revenue in the
near future, although no assurance can be given in this regard.
COMPETITION
We are engaged in a highly competitive business. While there are many companies
that provide similar services, no one company dominates our industry. We
frequently find ourselves competing with larger IT outsourcing companies, such
as International Business Machines Corporation and Electronic Data Systems
Corporation. We believe that we have the best overall value proposition in the
IT industry when one considers our price, quality, focus, and flexibility of our
service offerings. Accordingly, we compete principally on the basis of service
excellence, the ability to provide best-in-class help desk services, price,
experience and reputation in the industry, technological capabilities, ISO
quality practices, responsiveness to client needs, and referrals from existing
clients.
6
We believe the following factors may provide us with competitive advantages over
certain of our competitors:
- Strong Internationally-Recognized Client Base -- Our existing
multinational clients provide us with excellent references and
a strong foundation for the development of new business.
- Price -- Our cost structure is lower than our major
outsourcing competitors enabling us to price our services cost
effectively.
- Qualified Technical Staff -- We focus on developing and
retaining high quality motivated talent. Our employees are
trained and offered a career path to higher-level positions
within the Company.
- Quality Client-Driven Metrics and Service Excellence -- As an
ISO 9001 certified company, we follow a well-defined quality
system with a focus on continuous improvement.
- Core Expertise -- Our ability to deliver mission critical IT
and business process solutions has been well established and
recognized by our diverse customer base in the IT service
industry.
As noted previously, we are implementing offshore outsourcing strategies
involving Romania. We anticipate that our Romanian deployment will enhance our
IT outsourcing offering because of the technicians' multilingual capabilities.
The cost of labor in Romania is significantly lower than in the United States
and Europe.
EUROPEAN OPERATIONS
We service our clients in Europe through four wholly-owned subsidiaries:
TechTeam Global Ltd., TechTeam Global NV/SA, TechTeam Global GmbH, and TechTeam
Global AB. We anticipate commencing operations in our Romanian subsidiary, S.C.
TechTeam Global SRL, in April 2004.
TechTeam Global Ltd., TechTeam Global GmbH, and TechTeam Global AB provide Ford
and its subsidiaries with technical staffing and help desk services. TechTeam
Global NV/SA provides our clients primarily with multilingual help desk support.
A significant portion of our business in Europe is driven by our client base in
the United States. As noted, Ford and its subsidiaries are currently the only
clients of TechTeam Global GmbH, TechTeam Global Ltd., and TechTeam Global AB.
Our international business is subject to risks customarily encountered in
foreign operations, including changes in a specific country's or region's
political or economic conditions, trade protection measures, import or export
licensing requirements, the overlap of different tax structures, unexpected
changes in regulatory requirements, and natural disasters. We are also exposed
to foreign currency exchange rate risk inherent in our sales commitments,
anticipated sales, and assets and liabilities denominated in currencies other
than the U.S. dollar. While these risks are believed to be manageable, no
assurances can be given.
LEASING OPERATIONS
Capital Group ceased writing new leases in March 2000 and is in the final stages
of running out its lease portfolio. There are three areas of concern in
winding-down the leasing operation: a) the remaining revenue stream, b) the
residual value of the assets still being leased, and c) the collection of
Capital Group's accounts receivable.
While there are a few leases whose original lease termination dates extend
through March 2005, the vast majority of lease terminations have already
occurred. We had 42 active leases at December 31, 2003 as compared to 112 active
leases at December 31, 2002. The total value of the future revenue stream for
the remaining contractually committed leases (which excludes month-to-month
leases) is $111,000 at December 31, 2003. We have not estimated additional
revenue from future lease renewals, as it is not possible for us to predict how
many lease renewals we will receive, or for how long they will be extended.
7
During 2003, we determined that we would not be able to obtain the value
previously expected from the sale of off-lease equipment inventories due to a
significant decline in the fair market value of the equipment in the secondary
market. In recognition of the deterioration in these market prices, we recorded
charges totaling approximately $1.40 million during 2003 to write-off
inventories, including a charge to income in the second quarter of 2003 of $1.05
million. At December 31, 2003, we have sold or disposed of substantially all
inventories as our lease portfolio continues to wind down. All remaining
inventories are fully reserved by a valuation allowance, as we believe these
items have little, if any, re-sale value in the secondary market.
Capital Group's accounts receivable decreased to $713,000, net of reserves, at
December 31, 2003 from $2.91 million, net of reserves, at December 31, 2002.
Allowances against accounts receivable were increased to $740,000 at December
31, 2003 from $415,000 at December 31, 2002 in recognition of the additional
collection challenges and due to one of our former equipment resellers declaring
bankruptcy in December 2003.
Effective June 30, 2003, Edward J. Penkala, President of Capital Group, resigned
from the Company. We entered into a consulting services agreement with Mr.
Penkala for the period July 1, 2003 through December 31, 2003, under which Mr.
Penkala was compensated only for successfully assisting Capital Group in
executing its run off of the leasing portfolio. Effective December 31, 2003,
this agreement with Mr. Penkala expired and was not renewed.
ITEM 2. PROPERTIES
Our world headquarters and principal executive offices are located in
Southfield, Michigan. The following table sets forth certain information
regarding the principal properties used by TechTeam, all of which are leased:
LEASE TERM BEGINNING SQUARE
LOCATION FUNCTION AND EXPIRING FOOTAGE
-------- -------- ------------ -------
Southfield, MI World Headquarters and Call Center 11/01/93 - 06/30/11 69,840
Brussels, Belgium European Headquarters and Call Center 08/01/97 - 07/31/06 60,364
Dearborn, MI Call Center and Training Center 04/01/97 - 03/31/06 30,182
Davenport, IA Call Center 10/15/99 - 10/14/04 22,263
Chantilly, VA Headquarters of Digital Support Corporation 06/12/04 - 06/30/11 17,597
Portsmouth, RI Sales and Administrative Office 06/01/01 - 05/31/06 4,200
Chelmsford, England Sales and Administrative Office 11/01/00 - 11/01/03 3,340
Gothenburg, Sweden Sales and Administrative Office 09/01/02 - 09/30/05 1,829
Germantown, MD Sales and Administrative Office 03/01/04 - 02/28/07 1,405
We believe the facilities we occupy are well maintained and in good operating
condition. We believe these locations are adequate to meet our needs for the
foreseeable future. These facilities include general office space and computer
training classrooms. Because some of our services are performed at client sites,
the cost of maintaining multiple offices is minimized. The lease for Chelmsford,
England expired in November 2003 and was renewed on a month-to-month basis
through March 12, 2004.
ITEM 3. LEGAL PROCEEDINGS
The Company is a party to various legal proceedings that are routine and
incidental to its business. Although the consequences of these proceedings are
not presently determinable, in the opinion of management, they will not have a
material adverse affect on our liquidity, financial condition, or results of
operations, although no assurances can be given in this regard.
ITEM 4. SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS
No matters were submitted to a vote of security holders during the fourth
quarter of 2003.
8
PART II
ITEM 5. MARKET FOR REGISTRANT'S COMMON EQUITY AND RELATED STOCKHOLDER MATTERS
The following table sets forth the reported high and low sales prices of our
common stock for the quarters indicated as reported by the Nasdaq National Stock
Market(R). Our common stock trades on the Nasdaq National Stock Market(R) under
the symbol "TEAM".
YEAR AND QUARTER HIGH LOW
---------------- ---- ---
2002
First Quarter.................................. $4.790 $3.050
Second Quarter................................. 8.440 4.070
Third Quarter.................................. 8.000 5.450
Fourth Quarter ................................ 7.549 4.750
2003
First Quarter.................................. $7.890 $5.730
Second Quarter................................. 7.000 5.550
Third Quarter.................................. 6.950 6.000
Fourth Quarter................................. 7.380 5.680
The Company has never paid any dividends on its common stock. Any future
decision as to payment of dividends will be made at the discretion of our Board
of Directors and will depend upon our earnings, financial position, capital
requirements, and such other factors as the Board of Directors deems relevant.
TechTeam had 490 shareholders of record as of March 10, 2004. Management
estimates there are approximately additional 2,200 beneficial owners of our
stock held in street names.
9
ITEM 6. SELECTED FINANCIAL DATA
The following table presents information derived from our consolidated financial
statements for the five years ended December 31, 2003. This information should
be read in conjunction with "Item 7 Management's Discussion and Analysis of
Financial Condition and Results of Operations" and "Item 8 Financial Statements
and Supplementary Data." The results of operations presented below are not
necessarily indicative of the results of operations that may be achieved in the
future.
YEAR ENDED DECEMBER 31,
-----------------------------------------------------------
STATEMENTS OF OPERATIONS DATA 2003 2002 2001 2000 1999
----------------------------- ------- ------- ------- -------- --------
(In thousands)
REVENUE
Corporate services
Corporate help desk services................. $67,669 $59,106 $51,316 $ 64,769 $ 66,620
Technical staffing........................... 9,090 10,153 14,522 18,874 23,002
Systems integration.......................... 8,195 7,197 6,918 9,679 17,818
Training programs............................ 879 1,077 2,005 3,485 4,888
------- ------- ------- -------- --------
Total corporate services......................... 85,833 77,533 74,761 96,807 112,328
Leasing operations............................... 2,256 9,102 19,849 27,349 20,477
------- ------- ------- -------- --------
Total revenue.................................... 88,089 86,635 94,610 124,156 132,805
Cost of services delivered....................... 72,073 66,578 75,777 95,860 109,417
------- ------- ------- -------- --------
Gross profit..................................... 16,016 20,057 18,833 28,296 23,388
Selling, general, and administrative expense..... 18,695 17,801 21,733 22,895 19,364
Goodwill amortization expense.................... -- -- 1,257 784 527
------- ------- ------- -------- --------
Operating income (loss).......................... (2,679) 2,256 (4,157) 4,617 3,497
Other income (expense)
Interest income.............................. 1,161 896 1,186 887 644
Interest expense............................. (38) (164) (779) (1,435) (914)
Foreign currency transaction gain............ 920 37 -- -- --
Gain on sale of GE Joint Venture............. -- -- -- 322 --
------- ------- ------- -------- --------
Total other income (expense)..................... 2,043 769 407 (226) (270)
------- ------- ------- -------- --------
Income (loss) before income taxes................ (636) 3,025 (3,750) 4,391 3,227
Income tax provision (credit).................... 410 1,627 (172) 2,245 1,717
------- ---- ------- -------- --------
Income (loss) before cumulative effect of
accounting change............................ (1,046) 1,398 (3,578) 2,146 1,510
Cumulative effect of accounting change........... -- 1,123 -- -- --
------- ------- ------- -------- --------
NET INCOME (LOSS)................................ $(1,046) $ 275 $(3,578) $ 2,146 $ 1,510
======= ======= ======= ======== ========
10
YEAR ENDED DECEMBER 31,
---------------------------------------------------------------
STATEMENTS OF OPERATIONS DATA 2003 2002 2001 2000 1999
----------------------------- -------- -------- -------- -------- --------
(In thousands, except per share data)
BASIC EARNINGS (LOSS) PER SHARE
Income (loss) before cumulative effect of
accounting change ........................... $ (0.10) $ 0.13 $ (0.33) $ 0.17 $ 0.11
Cumulative effect of accounting change .......... -- (0.10) -- -- --
-------- -------- -------- -------- --------
Total basic earnings (loss) per share ........... $ (0.10) $ 0.03 $ (0.33) $ 0.17 $ 0.11
======== ======== ======== ======== ========
DILUTED EARNINGS (LOSS) PER SHARE
Income (loss) before cumulative effect of
accounting change ........................... $ (0.10) $ 0.13 $ (0.33) $ 0.17 $ 0.11
Cumulative effect of accounting change .......... -- (0.10) -- -- --
-------- -------- -------- -------- --------
Total diluted earnings (loss) per share ......... $ (0.10) $ 0.02 $ (0.33) $ 0.17 $ 0.11
======== ======== ======== ======== ========
Weighted average common shares and
common share equivalents outstanding
Basic ................................ 10,066 10,957 10,771 12,554 13,280
Net effect of dilutive stock options.. -- 146 -- -- 23
-------- -------- -------- -------- --------
Diluted .............................. 10,066 11,103 10,771 12,554 13,303
======== ======== ======== ======== ========
DECEMBER 31,
---------------------------------------------------------------
STATEMENTS OF FINANCIAL POSITION DATA 2003 2002 2001 2000 1999
- ------------------------------------- -------- -------- -------- -------- --------
(In thousands)
Current assets ........................... $ 60,600 $ 68,549 $ 58,801 $ 40,985 $ 40,463
Current liabilities ...................... 11,522 7,869 11,746 17,840 18,069
Total assets ............................. 77,700 82,301 87,121 100,774 112,307
Long-term debt ........................... 408 376 805 4,817 10,030
Redeemable convertible preferred stock.... 5,000 -- -- -- --
Total shareholders' equity ............... $ 60,770 $ 73,320 $ 74,570 $ 78,117 $ 84,208
11
ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS
OF OPERATIONS
OVERVIEW
As an IT and business process support services provider, we provide our
customers with assistance in designing, implementing, managing, and maintaining
their IT infrastructure and computer systems through our provision of technical
help desk services, technical staffing, systems integration, professional
services, and training programs. TechTeam's 2003 operating results reflect a
challenging economic environment as our customers strive to reduce their costs
and exhibit cautious spending patterns. As a result, we continue to focus on
executing operating and financial strategies which improve our operating
performance and shareholder returns.
We achieved 10.7% revenue growth, or $8.30 million, in 2003 in our corporate
services segment, comprised of corporate help desk services, technical staffing,
systems integration, and training programs, but suffered a decrease in gross
profit from our corporate services segment of 8.1%, or $1.57 million, primarily
due to continued downward pricing pressure and staffing reductions from Ford and
some of our larger customers, the loss of certain business to competitors, and
new contracts with less favorable pricing terms than we have realized in the
past. The most significant of the aforementioned price concessions and staffing
reductions occurred at Ford where our 2003 revenue was adversely impacted by
approximately $2.30 million. However, we believe that our willingness to work as
a partner with Ford has strengthened our relationship, and we expect additional
new business with Ford in 2004. Revenue from our European operations increased
62.1%, or $10.7 million, in 2003, which was partially offset by a decrease in
revenue in the United States of 3.9%, or $2.37 million, in 2003, excluding
revenue from our leasing operations. Our help desk services business achieved
revenue growth of 14.5%, or $8.56 million, in 2003 but gross profit decreased
12%, or $1.93 million, in 2003 due to the aforementioned reasons. We incurred a
total Company operating loss of $2.68 million primarily due to our leasing
business and expenses incurred to support the rapid expansion of our European
operations.
As noted, the trend toward reduced pricing for help desk services continued in
2003, and it had an adverse effect on our revenue and gross profit during 2003.
We were able to address some of the price pressure by increasing operational
efficiencies in providing services to our customers, but given the increasing
prevalence of offshore help desk service providers, we recognized the need to
establish our own offshore presence. During 2003, we explored the advantages and
disadvantages of establishing an offshore presence in various countries. We
concluded that establishing operations in Romania presented the best opportunity
for increasing our operating performance because (1) the technical support
personnel in Romania have solid skills, (2) Romanians can provide support
services in the major Western European languages, (3) developing a blended
solution with our Belgian operation would provide operational efficiencies,
thereby improving the gross margin of our existing business, and (4) the cost of
conducting business in Romania was comparable to other possible locations we
explored. We expect our Romanian call center to be providing support services in
the French, English, Spanish, Italian, and German languages in April 2004. We
also created an entity in India, which is currently non-operational, and we are
working with an Indian company with a call center in India on new business
opportunities.
As part of our long-term strategic plan, we are also committed to further
expanding our footprint in the IT systems integration sector. We believe the
further development of infrastructure support services is an important aspect of
our sales strategy as it provides services that have a shorter sales cycle than
help desk services. In December 2003, we purchased Digital Support Corporation,
a provider of diversified information technology services and solutions,
including network infrastructure, information assurance, enterprise application,
healthcare technology, systems integration, and hardware services and solutions
to various governmental and commercial customers. DSC is expected to make a
positive earnings contribution to TechTeam in 2004.
12
RESULTS OF OPERATIONS
YEAR ENDED DECEMBER 31, 2003 COMPARED TO THE YEAR ENDED DECEMBER 31, 2002
REVENUE:
The Company's total revenue increased 1.7% to $88.1 million in 2003, from $86.6
million in 2002. Revenue from corporate services increased 10.7% to $85.8
million in 2003, from $77.5 million in 2002. This growth was partially offset by
a decrease in revenue from our leasing operations segment, which decreased 75.2%
to $2.26 million in 2003, from $9.10 million in 2002. The decline in leasing
operations revenue was the result of our decision in March 2000 to discontinue
actively seeking new leasing business and to commence the wind down of our lease
portfolio. The trend of reduced revenue from our leasing operations will
continue over the next year depending on the size and duration of renewals. The
increase in revenue from corporate services was primarily due to revenue growth
in Europe of 62.1% to $27.9 million in 2003, from $17.2 million in 2002. The
growth in revenue in Europe was primarily due to additional business from
existing customers in our corporate help desk services segment, efforts to
expand our multilingual help desk capabilities in Europe, and the weakening of
the U.S. dollar relative to the euro and the British pound. The weakening of the
U.S. dollar relative to these European currencies positively impacted revenue by
approximately $4.63 million during 2003. Since most of our international
operating expenses were incurred in local currencies, the net impact of exchange
rate fluctuations on operating income was considerably less than the impact on
revenue. If the U.S. dollar strengthens in 2004 relative to European currencies,
our international revenue will be negatively impacted when translated into U.S.
dollars. The revenue growth in Europe was offset by a decrease in revenue from
corporate services in the United States of 3.9% to $58.0 million in 2003, from
$60.3 million in 2002. The decrease in revenue in the United States is primarily
due to price concessions granted to existing customers in our corporate help
desk services and technical staffing segments, and a reduction in placements in
our technical staffing segment with Ford, our largest customer. The price
concessions and staffing reductions adversely affected total Company revenue by
approximately $2.67 million, with the majority of this effect in the United
States.
Revenue from corporate help desk services increased 14.5% to $67.7 million in
2003, from $59.1 million in 2002, primarily due to additional business from
existing customers in Europe, which was partially offset by decreased revenue as
a result of price concessions granted to existing customers. Revenue from our
Belgian operation increased 94.5% to $16.8 million in 2003, from $8.6 million in
2002, due to growth in our existing customer base and the aforementioned
weakening of the U.S. dollar relative to the euro. The strengthening of the euro
relative to the U.S. dollar positively impacted revenue in Belgium by
approximately $3.04 million during 2003. Revenue from technical staffing
services decreased 10.5% to $9.09 million in 2003, from $10.2 million in 2002,
primarily due to price concessions granted to Ford and staffing reductions,
which were only partially offset by additional business received from Ford in
Europe. Revenue from systems integration services increased 13.9% to $8.20
million in 2003, from $7.20 million in 2002, primarily due to additional
business from existing customers, including Ford. Revenue from training programs
decreased 18.4% to $879,000 in 2003, from $1.08 million in 2002, due to a
reduction in training programs at DaimlerChrysler, our largest customer in our
training programs segment and our second largest customer overall.
GROSS PROFIT:
Total Company gross profit decreased 20.2% to $16.0 million in 2003, from $20.1
million in 2002. Total Company gross profit as a percentage of revenue decreased
to 18.2% in 2003, from 23.2% in 2002. The decrease in gross profit dollars and
margin is primarily due to a decrease in gross profit from corporate help desk
services and leasing operations.
Gross profit (loss) from our leasing operations decreased to $(1.87 million) in
2003, from $602,000 in 2002, primarily due to non-cash charges totaling $1.4
million to increase our reserves for off-lease equipment. During 2003, we
determined that we would not be able to obtain the value previously expected
from the sale of off-lease equipment inventories due to a significant decline in
the fair market value of computer equipment in the secondary market. At December
31, 2003, we have sold or disposed of substantially all inventories as our lease
portfolio continues to wind down. All remaining inventories are fully reserved
by a valuation allowance as we believe these items have little, if any, re-sale
value in the secondary market.
13
Gross profit from corporate help desk services decreased 12.0% to $14.2 million
in 2003, from $16.1 million in 2002. Gross profit from corporate help desk
services as a percentage of revenue decreased to 20.9% in 2003, from 27.2% in
2002. The decrease in gross profit dollars and margin was primarily due to price
concessions granted to existing customers in multi-year contracts negotiated
during 2002 and 2003, costs associated with the launch of new business and our
expanded help desk in Belgium, and expenses related to re-aligning our cost
structure in our European operations. We expect our gross profit from corporate
help desk services will improve as the new business matures and the benefits of
our expansion in Europe, in particular Romania, are realized beginning in the
fourth quarter of 2004 or early 2005. Gross profit from technical staffing
increased 20.8% to $1.79 million in 2003, from $1.48 million in 2002. Gross
profit from technical staffing as a percentage of revenue increased to 19.7% in
2003, from 14.6% in 2002. The increase in gross profit dollars and margin was
primarily due to additional business from Ford in Europe and the success of
internal cost reduction efforts. Gross profit from systems integration services
increased 12.9% to $1.87 million in 2003, from $1.66 million in 2002. Gross
profit from systems integration services as a percentage of revenue decreased
slightly to 22.8% in 2003, from 23.0% in 2002. The increase in gross profit
dollars was primarily due to additional business from new and existing
customers. Gross profit from training programs decreased 71.9% to $63,000 in
2003, from $224,000 in 2002. Gross profit from training programs as a percentage
of revenue decreased to 7.2% in 2003, from 20.8% in 2002. The decrease in gross
profit dollars and margin was due to a reduction in training programs with
DaimlerChrysler, our largest training customer.
Selling, general, and administrative expense increased 5.2% to $18.7 million in
2003, from $17.8 million in 2002. Costs which increased include, but are not
limited to, approximately $593,000 for bad debt expense primarily from three
customers who declared bankruptcy in 2003, our investment in the expansion of
Belgium and Romania, a full-year's impact of the costs for our office in Sweden
that we opened in 2002 of approximately $200,000, and expenses incurred in
reviewing acquisitions of businesses that we ultimately decided not to acquire
of approximately $200,000. These increases were partially offset by various
decreases including, but not limited to, reduced Michigan Single Business Tax of
approximately $260,000, reduced rent expense of approximately $500,000 from less
square footage being leased, and internal cost containment efforts.
Interest income increased to $1.16 million in 2003, from $896,000 in 2002, due
to higher average cash balances maintained in 2003. Our investment yield was
consistent from 2002 to 2003, which averaged 2.8% in both periods. Interest
expense decreased to $38,000 in 2003, from $164,000 in 2002, due to reduced
outstanding debt related to our leasing operations. Foreign currency transaction
gains increased to $920,000 in 2003, from $37,000 in 2002, primarily due to the
significant weakening of the U.S. dollar in 2003 relative to the euro and
British pound and higher average liabilities at our European subsidiaries
denominated in currencies other than the local currency, principally in U.S.
dollars. If the U.S. dollar strengthens in 2004 relative to European currencies,
we expect to recognize foreign currency losses and the amounts could have a
material adverse effect on our financial results.
Our effective tax rate increased in 2003 from 53.8% in 2002 primarily due to our
inability to recognize a future tax benefit of $668,000 on losses incurred in
Belgium. This increase was partially offset by a tax benefit of $422,000 that we
recognized related to a refund of Federal income taxes paid in the United States
in prior years.
RESULTS OF OPERATIONS
YEAR ENDED DECEMBER 31, 2002 COMPARED TO THE YEAR ENDED DECEMBER 31, 2001
REVENUE:
Revenue decreased 8.4% to $86.6 million in 2002, from $94.6 million in 2001.
This decline was primarily due to a decrease in revenue from leasing operations
of 54.1% to $9.10 million in 2002, from $19.8 million in 2001, as a result of
our decision in March 2000 to discontinue actively seeking new leasing business
and to commence the wind down of our lease portfolio. Revenue from corporate
help desk services increased 15.2% to $59.1 million in 2002, from $51.3 million
in 2001, due to growth in business with our existing customers, primarily Ford,
and new business acquired with the acquisition of Cyntergy Corporation in
September 2001. Revenue from systems integration services increased 4.0% to $7.2
million in 2002, from $6.9 million in 2001, primarily due to growth of our
customer base associated with the acquisition of Cyntergy Corporation. Revenue
from technical staffing decreased 30.1% to $10.2 million in 2002, from $14.5
million in 2001, principally as the result of price concessions granted to
existing customers and reductions in staff placements. Revenue from training
programs decreased 46.3% to $1.1 million in 2002, from $2.0 million in 2001,
primarily due to discontinuance of training contracts with Sun Microsystems,
Inc. and DaimlerChrysler.
14
GROSS PROFIT:
Gross profit as a percentage of sales increased to 23.2% in 2002, from 19.9% in
2001. This increase was primarily due to an increase in gross profit margin from
our leasing operations to 6.6% in 2002 from (3.3)% in 2001. These benefits were
partially offset by a gross margin reduction from corporate services to 25.1% in
2002, from 26.1% in 2001. Within corporate services, gross profit as a
percentage of revenue from our corporate help desk services segment decreased to
27.2% in 2002, from 28.9% in 2001, primarily due to increased cost of services
delivered in expanding the customer use of our Support Portal; gross profit as a
percentage of revenue from technical staffing decreased to 14.6% in 2002, from
15.4% in 2001, primarily due to price concessions granted to existing customers;
and gross profit as a percentage of revenue from systems integration decreased
to 23.0% in 2002, from 31.3% in 2001, as we invested in integrating new
customers from our acquisition of Cyntergy Corporation. These decreases were
partially offset by an increase in gross profit as a percentage of revenue from
training to 20.8% in 2002, from 13.0% in 2001.
Selling, general, and administrative expense decreased 22.6% to $17.8 million in
2002, from $23.0 million in 2001. The expense decrease is partially due to
aggressive cost containment efforts and expense reduction initiatives undertaken
during 2002 that reduced, among other things, facility costs, outside services,
payroll, and benefits expense. These decreases were partially offset by
increases for depreciation, travel expenses, and the non-cash charge of $410,000
resulting from a variable stock option grant made to our President and Chief
Executive Officer pursuant to an employment agreement entered into on August 9,
2001. Also, we did not amortize goodwill during 2002 due to our adoption of
Statement of Financial Accounting Standards ("SFAS") No. 142, Accounting for
Goodwill and Other Intangible Assets, effective January 1, 2002. We recognized
$1.26 million in goodwill amortization expense during 2001. Selling, general,
and administrative expense in 2001 also included costs related to earn-out and
release agreements with former officers of Capital Group, higher bad debt
expense, severance expenses associated with terminated employees, and higher
amortization expense for intangible assets.
Interest income decreased to $896,000 in 2002, from $1.19 million in 2001, as a
result of reduced returns from our cash investments. The decline in our
investment yield was consistent with the overall decline in short-term market
interest rates and returns. Interest expense decreased significantly to $164,000
in 2002, from $779,000 in 2001, primarily due to reduced outstanding debt
related to our leasing operations.
Our effective tax rate increased to 53.8% in 2002 from 2001 primarily due to
increased taxable income and expenses that are not deductible for Federal income
tax purposes in the United States.
As required, on January 1, 2002, we adopted SFAS 142 and no longer amortize
goodwill beginning in 2002, but are required to subject goodwill to an annual
impairment test, or more frequently if impairment indicators arise. Upon
adoption of SFAS 142, we performed an impairment test of goodwill as of January
1, 2002. We first compared the estimated fair value of each reporting unit, as
that term is defined by SFAS 142, with the reporting unit's carrying amount. The
fair values of the reporting units were estimated using the expected present
value of future cash flows. Upon completing this first step, we identified our
leasing operations reporting segment whose carrying amount exceeded the fair
value. As a result, we recorded a goodwill impairment loss of $1.12 million
representing the remaining carrying value of this goodwill, which was recognized
as the cumulative effect of an accounting change as of January 1, 2002. The
goodwill related to our leasing operations segment became impaired primarily due
to our decision to exit the leasing business and a significant decline in the
fair market value of the leased equipment in the secondary market.
15
CRITICAL ACCOUNTING POLICIES AND ESTIMATES
Management has discussed the development and selection of critical accounting
policies and estimates with the Audit Committee of the Board of Directors.
DEFERRED INCOME TAXES:
Deferred income taxes represent temporary differences in the recognition of
certain items for income tax and financial reporting purposes. Realization of
deferred tax assets depends upon sufficient levels of future taxable income. If
at any time we believe that current or future taxable income does not support
the realization of deferred tax assets, a valuation allowance is provided.
Based on historical and expected future taxable income in Belgium, we have
provided a valuation allowance against the deferred tax asset related to our net
operating loss carryforward. We anticipate providing a valuation allowance for
any future losses incurred in Belgium. No valuation allowance has been
recognized against other deferred tax assets, which are in the United States, as
we believe it is more likely than not that these deferred tax assets will be
realized based on estimates of future taxable income, which have considered,
among other factors, the future benefits of our recent acquisition of DSC and
the wind down of our leasing operation.
No provision was made with respect to approximately $1.86 million of
undistributed earnings of foreign subsidiaries at December 31, 2003, since we
consider these earnings to be permanently reinvested. Upon distribution of these
earnings, we would be subject to United States income taxes and foreign
withholding taxes. Determining the unrecognized deferred tax liability on the
distribution of these earnings is not practicable as such liability, if any, is
dependent on circumstances existing when remittance occurs.
ASSETS OF LEASING OPERATIONS:
Assets of leasing operations consist of equipment leased to others under
operating leases and our net investment in direct-financing leases. Equipment
leased to others consists primarily of computer equipment. Leased assets are
depreciated to their estimated residual value using the straight-line method
over the original term of the lease. Furthermore, our net investment in
direct-financing leases contains an amount for estimated non-guaranteed
residuals from these leases. In estimating all residual values, we rely largely
on historical experience by type of equipment and manufacturer, adjusted for
known trends and current market valuation data. We periodically review our
estimate of residual values. The residual values are impacted by a number of
factors, including the speed of technological change, the secondary market for
used computer equipment, the disposition of customers towards lease renewals,
and our ability to offer structured alternatives to our customers.
During 2003, we determined that certain estimated residual values were
overstated due to a decline in the fair market value of the equipment in the
secondary market. In recognition of the deterioration in market prices, we
recorded valuation reserves against the residual value of leased assets of
approximately $277,000 in 2003. At December 31, 2003, the carrying value of
equipment leased to others totaled $138,000, which will become fully depreciated
in 2004 with minimal estimated residual value.
ACCOUNTS RECEIVABLE:
We periodically review our accounts receivable balances for collectibility based
on a combination of historical experience and existing economic conditions. The
definition of "delinquent accounts" is based on the governing contractual terms.
Delinquent accounts and balances are reserved when we determine they are more
likely than not to become uncollectible. Our customers are generally large,
well-capitalized entities. We generally do not require collateral and do not
charge interest on past due balances. As our leasing portfolio winds down,
additional collection challenges may be encountered.
Our experience with delinquent accounts was adversely impacted by the bankruptcy
of three customers in the third and fourth quarters of 2003, which continue to
reflect the challenging economic conditions of our industry. One customer was a
former reseller of our leased equipment, one customer related to our corporate
help desk services segment, and one customer was indebted to the Company as a
result of a note receivable acquired with our acquisition of certain assets of
Cyntergy Corporation in 2001. We are not aware of major financial difficulties
at any major customer and do not anticipate large uncollectible accounts in the
future.
16
LIQUIDITY AND CAPITAL RESOURCES
Cash and cash equivalents were $35.2 million at December 31, 2003, as compared
to $39.4 million at December 31, 2002. During 2003, cash and cash equivalents
decreased $4.2 million primarily due to $12.5 million in cash used to repurchase
2,000,000 shares of our common stock, $6.50 million in cash used in the
acquisition of DSC on December 31, 2003, and $4.35 million in cash used for
capital expenditures. These decreases in cash and cash equivalents were
partially offset by $8.31 million in cash provided by operations, $6.49 million
from the sale of marketable securities, and $4.82 million in proceeds from the
issuance of redeemable convertible preferred stock.
A significant source of operating cash flow in 2002 and 2001, and to a lesser
extent in 2003, was our leasing business, as cash rental income and non-cash
depreciation and amortization expense comprised substantially all of our
operating activities. Depreciation and amortization expense in 2003 was $5.89
million, of which $1.27 million was derived from our leasing operations.
Depreciation and amortization expense in 2002 was $11.1 million, of which $6.7
million came from our leasing operations. Depreciation and amortization expense
in 2001 was $23.2 million, of which $17.1 million was derived from our leasing
operations. Operating cash flow was negatively impacted by $3.97 million in 2003
due to our growth in Europe as working capital grew along with our revenue.
Capital expenditures were $4.35 million in 2003, $3.44 million in 2002, and
$2.68 million in 2001. The increase in capital spending was the result of our
expansion in Europe and continued investment in newer technologies and
infrastructure support. We expect our capital expenditures in 2004 to be at a
comparable level to 2003.
The Company purchased shares of its common stock in connection with various
authorized stock repurchase programs. In 2003, we purchased and retired
2,000,000 shares of common stock for $12,545,000, inclusive of commission
expense. In 2002, we purchased and retired 470,600 shares of common stock for
$3,423,000, inclusive of commission expense. In 2001, we purchased 229,000
shares of common stock for $609,000, inclusive of commission expense. In
February 2004, our Board of Directors authorized the repurchase of up to
1,000,000 shares of our common stock in 2004.
Long-term cash requirements, other than for normal operating expenses, are
anticipated for the continued expansion in Europe, enhancements of existing
technologies, repurchases of our common stock, additional consideration that is
payable to the selling shareholders of DSC if specific performance conditions
and operating targets are met in 2004 and 2005, and the possible acquisition of
businesses complementary to the Company's existing business. We believe that
positive cash flows from operations, together with existing cash balances, will
continue to be sufficient to meet our ongoing requirements for working capital,
capital expenditures, and stock repurchases for the next twelve months and
foreseeable future. We have historically not paid dividends and intend to
continue our policy of retaining earnings to finance future growth.
The Company has the following contractual obligations outstanding at December
31, 2003:
REDEEMABLE
CONVERTIBLE
PREFERRED OPERATING
MATURITIES OF CONTRACTUAL OBLIGATIONS DEBT STOCK LEASES
- ------------------------------------- ---- ----- ------
Less than one year....................... $ 906 $ -- $ 3,493
1-3 years ............................... 34 5,000 5,427
4-5 years ............................... -- -- 2,167
Thereafter .............................. -- -- 2,738
------- ------- -------
Total ................................... $ 940 $ 5,000 $13,825
======= ======= =======
17
FACTORS INFLUENCING FUTURE RESULTS
IMPACT OF BUSINESS WITH MAJOR CLIENTS:
As set forth in "Item 1 Business," we depend upon major clients in the
automotive industry for a substantial portion of our revenue. The past two years
have been difficult financially for our automotive clients, and further
deterioration of their financial condition could have a material adverse impact
on our business as they may seek further price concessions or the termination of
projects. Similarly, the loss of any significant customer or a reduction in
economic activity in the automotive industry would have a material adverse
impact on our business, financial condition, and results of operations.
COMPETITION:
We face intense competition in all of our markets and for all of our services,
including the help desk and call center services markets. Some competitors have
substantially greater resources, including more locations, greater financial
resources, a larger client base, and greater name and brand recognition. These
customers may be willing to provide the same services that we do at a loss in
order to attain other, more lucrative business with our customers. Due to this
competition, it may be difficult for us to grow our revenue outside of our
current customer base. Also, as a result, we have experienced and continue to
anticipate significant downward pricing pressure from our customers in order to
remain a preferred vendor. These pressures will likely increase due to the trend
to move outsourcing services offshore to countries with lower labor costs, such
as India, Malaysia, and the Philippines. Our inability to develop and execute a
strategy to address the globalization of the support services market could have
a material adverse impact on our ability to maintain and grow our current
customers and expand our customer base. Further, we may have to continue to
lower the prices of our services to stay competitive, while at the same time
trying to maintain or improve revenue and gross margin. If we cannot
proportionately decrease our cost structure on a timely basis in response to
competitive price pressures, our gross margin and therefore our profitability
could be adversely affected. Any of these circumstances could have a material
adverse effect on our business, financial condition, and results of operations.
CONTRACT RISKS:
The great majority of our non-leasing related contracts, including our Ford SPOC
Program Help Desk contract, may be terminated without cause on short notice,
often upon as little as 90 days' notice. Terminations and non-renewals of major
contracts could have a material adverse impact upon our business, financial
condition, and results of operations. Moreover, increasing portions of our
projects are billed on a managed service basis (where the fee is fixed to
perform specified services) as opposed to time and materials. The onset of
problems in our customers' infrastructure, such as computer viruses, may require
us to deploy additional resources to solve the problem. In many instances, we
would not receive any additional revenue for the work performed. Some of our
contracts do not contain minimum guaranteed volume, so we may not always receive
enough volume to pay for our costs on a specific contract. Also, many of our
contracts contain financial penalties for our failure to meet the contractual
performance service levels. To the extent we provide service on a per incident
or per minute basis, our financial performance is dependent upon the volume of
service requests that we receive. If the volume is low, we will have too many
technicians to efficiently handle the requests. If the volume is too high, we
may not be able to meet the service levels. In the United States, we are able to
manage this risk through changes in our staffing, but our European entities do
not have as much flexibility in staffing. Our inability to estimate accurately
the resources and related expenses required for the managed service project or
our failure to complete our contractual obligations in a manner consistent with
the contractual obligations could materially and adversely affect the business.
Furthermore, with our acquisition of DSC, we now provide services to the U.S.
Department of Defense. Maintaining and growing this business is dependent upon
maintaining the appropriate security clearance required to perform the work. The
failure to maintain this clearance could have a material adverse effect on our
business as described in Note 16 to the consolidated financial statements in
Item 8 of this Annual Report. The U.S. Federal government also has the right to
cancel contracts or impose additional terms and conditions.
RELIANCE ON SENIOR MANAGEMENT:
The success of the Company is highly dependent upon the efforts, direction, and
guidance of its senior management. The only employment agreements that we
currently have with the executive officers of the Company are with the President
and Chief Executive Officer and the Vice President Sales and Marketing, EMEA.
Except for Employment Agreements Relating to a Change of Control, which only
apply to a change in the control of the Company, we do not
18
have any other employment agreements with other members of our executive officer
team. The loss of any of these senior executives or our inability to attract,
retain, or replace key management personnel in the future, could have a material
adverse effect on our business, financial condition, and results of operations.
ATTRACTION AND RETENTION OF EMPLOYEES:
Our business involves the delivery of professional services and is very labor
intensive. Our success depends in large part upon our ability to attract,
develop, motivate, and retain highly skilled technical, clerical, and
administrative employees. Qualified personnel are in high demand. Accordingly,
we expect to experience increased compensation costs that may not be offset
through either increased productivity or higher customer pricing. Moreover, no
assurances can be given that we will be able to attract and retain sufficient
numbers of qualified employees in the future, especially when we need to expand
our services in a short time period. The failure to do so could have a material
adverse effect on our business, financial condition, and results of operations.
INTERRUPTION OF TELECOMMUNICATIONS AND NETWORK:
Our operations are dependent upon our ability to protect our technical support
centers and our information databases against damages that may be caused by fire
and other disasters, power failure, telecommunications failures, unauthorized
intrusion, computer viruses, and other emergencies. The temporary or permanent
loss of such systems could have a material adverse effect on our business,
financial condition, and results of operations. Notwithstanding precautions we
have taken to protect ourselves and our clients from events that could interrupt
delivery of our services, there can be no assurance that a fire, natural
disaster, human error, equipment malfunction or inadequacy, computer virus,
firewall breach, or other event would not result in a prolonged interruption in
our ability to provide support services to our clients. As we commence
delivering services from an offshore location, the risks attendant to
interruption of telecommunications increase. Any interruption to our data or
voice telecommunications networks could have a material adverse effect on our
business, financial condition, and our results of operations.
Our primary telecommunications service provider is MCI, which is currently
operating under the provisions of Chapter 11 of the United States Bankruptcy
Code. While we have created redundant networks, and the United States government
has indicated that they will not allow MCI to cease operations, there are no
assurances that our telecommunications services will continue without
interruption. Such an event could have a material adverse effect on our
business, financial condition, and results of operations.
TECHNOLOGICAL CHANGES; DEPENDENCE ON TECHNOLOGY AND COMPUTER SYSTEMS:
Our success depends in part on our ability to develop IT solutions that keep
pace with continuing changes in IT, evolving industry standards, and changing
client preferences. There can be no assurance that we will be successful in
adequately addressing these developments on a timely basis or that, if these
developments are addressed, we will be successful in the marketplace. For
example, our Support Portal offering is comprised of our proprietary incident
management tool and software developed and sold by software companies. Over the
past three years, we have integrated this software into the Support Portal.
During this time, there have been other tools developed by other competitors and
software vendors that can match the functionality of the Support Portal. If
these other tools can provide similar or better functionality at a lower
effective cost, or if our software vendors go out of business, we could have a
product and service offering that will lose its marketability. In order to
diversify our tool set, we have also purchased a customer relationship
management ("CRM") tool from a major software vendor. If we are unable to
develop and use this tool profitably, it may become impaired. Our inability to
effectively and profitably keep pace with continuing changes in the IT industry
could have a material adverse effect on our business, financial condition, and
results of operations.
Moreover, experienced computer programmers and hackers may be able to penetrate
our network security and misappropriate our confidential information or that of
third parties, create system disruptions or cause shutdowns. As a result, we
could incur significant expenses in addressing problems created by security
breaches of our network. Moreover, we could lose existing or potential customers
for information technology outsourcing services or other information technology
solutions, or incur significant expenses in connection with our customers'
system failures. In addition, sophisticated hardware and operating system
software and applications that we produce or procure from third parties may
contain defects in design and manufacture, including "bugs" and other problems
that can unexpectedly interfere with the operation of the system. The costs to
eliminate or alleviate security problems, viruses and bugs could be significant,
and the efforts to address these problems could result in interruptions, delays
or
19
cessation of service that may impede sales, manufacturing, distribution or other
critical functions.
MANAGEMENT OF GROWTH BY ACQUISITION:
Our business strategy includes the attainment of significant growth through
expanding our customer base and through the Company's potential acquisitions.
Any time there is significant growth from new customers, there are risks
associated with the launch and management of new projects, including but not
limited to, proper project management, staff development, and scoping of the
work. In order to pursue a growth by acquisition strategy successfully, we must
identify suitable candidates for these transactions, complete these
transactions, and manage post-closing issues such as the integration of acquired
companies or employees. Integration issues are complex, time-consuming and
expensive and, without proper planning and implementation, could significantly
disrupt our business, including, but not limited to, the diversion of
management's attention, the loss of key business and/or personnel from the
acquired company, unanticipated events, legal liabilities, dilutive effect of
the issuance of additional securities, and amortization of intangibles.
Moreover, the financial risks continue after the integration of the company. If
the business becomes impaired, there could be a non-cash partial or full
write-off of the goodwill attributed to the acquisition. Transactions may result
in significant costs and expenses and charges to earnings, including those
related to severance pay, early retirement costs, employee benefit costs, asset
impairment charges, charges from the elimination of duplicative facilities and
contracts, in-process research and development charges, inventory adjustments,
legal, accounting and financial advisory fees, and required payments to
executive officers and key employees under retention plans. Any of these
possible difficulties could have a material adverse effect on our business,
financial condition, and results of operations.
ECONOMIC WEAKNESS:
Our revenue and gross margin depend significantly on general economic conditions
and the demand for our services in the markets in which we compete. Softened
demand for our services caused by economic weakness and constrained information
technology spending over the past several years has resulted, and may result in
the future, in decreased revenue, gross margin, earnings or growth rates, and
problems with our ability to realize customer receivables. In addition, customer
financial difficulties have resulted, and could in the future result, in
increases in bad debt write-offs and additions to reserves in our receivables
portfolio, inability by our lessees to make required lease payments, and
reduction in the value of leased equipment upon its return to us compared to the
value estimated at lease inception. Economic difficulties also have led to
restructuring actions and associated expenses and impairment of our investment
portfolio. Uncertainty about future economic conditions makes it difficult to
forecast operating results and to make decisions about future investments.
Further delays or reductions in information technology spending could have a
material adverse effect on demand for our products and services and consequently
our results of operations, prospects, and stock price.
TERRORISM:
Terrorist acts or acts of war (wherever located around the world) may cause
damage or disruption to TechTeam, our employees, facilities, partners,
suppliers, distributors, resellers, or customers, which could adversely impact
our revenue, costs and expenses, and financial condition.
RISKS ASSOCIATED WITH INTERNATIONAL OPERATIONS:
Certain risks are inherent in our business strategy, which includes plans for
the global expansion of our operations.
20
Sales outside the United States are a significant aspect of our revenue. Our
future revenue, gross margin, expenses, and financial condition could also
suffer due to a variety of international factors, including the following:
- changes in a country's or region's economic or political
conditions, including inflation, recession, interest rate
fluctuations, and actual or anticipated military conflicts;
- currency fluctuations, particularly in the euro, which
contribute to variations in sales of services in impacted
jurisdictions and also affect our reported results expressed
in U.S. dollars;
- longer accounts receivable cycles and financial instability
among customers;
- local labor conditions and regulations;
- differences in cultures and languages;
- differing political and social systems;
- changes in the regulatory or legal environment;
- differing technology standards or customer requirements;
- difficulties associated with repatriating cash generated or
held abroad in a tax-efficient manner and changes in tax laws;
- fluctuations in freight costs and disruptions at important
geographic points of exit and entry; and
- natural and medical disasters.
Any of these possibilities could have a material adverse effect on our business,
financial condition, and results of operations.
RISKS IN OFFSHORE MARKETS:
There are no assurances that we will be able to successfully expand into and
conduct business in offshore markets. The industry trend to move business
towards offshore markets could result in the Company's having excess operating
capacity in the United States, thereby increasing competition for customers.
Moreover, the success of any offshore operation is subject to numerous
contingencies, some of which are beyond management control, including general
and regional economic conditions, prices for our services, competition, changes
in regulation, and other risks. Any failure in our strategy could have a
material adverse effect on our business, financial condition, and results of
operations. See "Risks Associated with International Operations." Moreover, as
developing offshore markets take jobs from developed countries, there may be
political pressure against offshore outsourcing that could materially impair our
ability to profitably maintain this strategy.
HEALTH CARE AND OTHER BENEFIT COSTS:
Health care and other benefit costs continue to increase. While we attempt to
compensate for these escalating costs in our business cost models and customer
pricing and have passed along some of these increased costs to our employees, we
have long term, generally fixed-price pricing agreements with our customers.
RISKS INHERENT IN LEASING:
The Capital Group leasing portfolio is largely wound down, and we anticipate
that we will be receiving approximately $100,000 in contractually committed
lease revenue from the portfolio during 2004. However, as the actual amount of
revenue is dependent upon the renewals that we receive, and we cannot predict
the number of renewals that we will receive, the actual revenue we receive could
be greater. Also, we will continue to receive equipment from the lessees as the
leases end, and it is difficult to determine the value of this equipment at the
expiration of the lease. If we are able to sell the equipment to the original
lessee or to third parties quickly, our proceeds are usually greater than we
would otherwise receive by disposing of these assets through other means.
Accordingly, variations in lease renewals and in the sale price of off-lease
equipment will lead to fluctuations in the performance of Capital Group, which
could have a material adverse effect on our results of operations.
21
LIMITED PROTECTION OF PROPRIETARY SYSTEMS AND PROCEDURES:
We rely upon a combination of nondisclosure and other contractual arrangements
and trade secrets, copyright, and trademark laws to protect our proprietary
rights and the proprietary rights of third parties from whom we license
intellectual property. We enter into confidentiality agreements with our
employees, customers, and suppliers and limit distribution of proprietary
information. There can be no assurance, however, that the steps taken by us in
this regard will be adequate to deter misappropriation of proprietary
information or that we will be able to detect unauthorized use of such
information and take appropriate steps to enforce our intellectual property
rights.
Although we believe our services and/or software do not infringe upon the
intellectual property rights of others and that we have all of the rights
necessary to utilize the intellectual property employed in our business, we are
subject to the risk of litigation alleging infringement of third-party
intellectual property rights. Any such claims could require us to spend
significant sums of money in litigation, pay damages, develop non-infringing
intellectual property, or acquire licenses of the intellectual property, which
may be the subject of asserted infringement.
VOLATILITY OF STOCK PRICE:
The market price of our common stock has fluctuated over a wide range during the
past several years and may continue to do so in the future. (See "Item 5 Market
for Registrant's Common Equity and Related Stockholder Matters.") The market
price of our common stock could be subject to significant fluctuations in
response to various factors or events, including, among other things, the depth
and liquidity of the trading market for our common stock, public float in our
common stock, quarterly variations in our operating results, actual versus
anticipated operating results, growth rates, market conditions in the industry
in which we compete, announcements by competitors, regulatory actions,
litigation (including class action litigation), and general economic conditions.
In addition, the stock market has from time-to-time experienced significant
price and volume fluctuations, which have particularly affected the market
prices of the stocks of technology companies. As a result of the foregoing, our
operating results and future prospects at various times may be below the
expectations of public market analysts and investors. Any such event could have
a material adverse effect on the price of our common stock.
ITEM 7.A. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK
In the normal course of business, we are subject to market exposure from changes
in foreign currency exchange rates. We do not have any material market risk
related to interest rates as our debt obligations have fixed interest rates and
short lives. We do not enter into derivative financial instruments.
We are subject to the risk of changes in foreign currency exchange rates due to
our global operations as we provide services in the United States and Europe. As
a result, our financial results could be significantly affected by factors such
as changes in foreign currency exchange rates or weak economic conditions in
foreign markets in which we provide services. Our operating results are
primarily exposed to changes in exchange rates between the U.S. dollar and
European currencies - specifically the euro, British pound, and Swedish kroner.
As currency exchange rates change, translation of the statements of operations
of our international subsidiaries affects year-over-year comparability of
operating results. We do not hedge operating translation risks because cash
flows from international operations are generally reinvested locally.
At December 31, 2003 and 2002, our net current assets (defined as current assets
less current liabilities) subject to foreign currency translation risk were
$8.93 million and $6.34 million, respectively. The potential decrease in net
current assets from a hypothetical 10% adverse change in quoted foreign currency
exchange rates would be $893,000 and $634,000, respectively. The sensitivity
analysis presented assumes a parallel shift in foreign currency exchange rates
yet exchange rates rarely move in the same direction. This assumption may
overstate the impact of changing exchange rates on individual assets and
liabilities denominated in a foreign currency.
22
ITEM 8. FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA
The following consolidated financial statements of TechTeam Global, Inc. and
Subsidiaries are included in Item 8:
PAGE
----
Report of Independent Auditors...................................................................... 24
Consolidated Statements of Operations -- Years Ended December 31, 2003, 2002, and 2001.............. 25
Consolidated Statements of Comprehensive Income (Loss) -- Years Ended December 31,
2003, 2002, and 2001............................................................................ 26
Consolidated Statements of Financial Position -- December 31, 2003 and December 31, 2002............ 27-28
Consolidated Statements of Shareholders' Equity -- Years Ended December 31, 2003, 2002, and 2001.... 29
Consolidated Statements of Cash Flows -- Years Ended December 31, 2003, 2002, and 2001.............. 30
Notes to the Consolidated Financial Statements...................................................... 31-50
The following financial statement schedules of TechTeam Global, Inc. and
Subsidiaries are included pursuant to the requirements of Item 14(d):
Schedule II - Valuation and Qualifying Accounts for the years ended December 31,
2003, 2002, and 2001
All schedules for which provision is made in the applicable accounting
regulations of the Securities and Exchange Commission and for which the
information is not already included in the financial statements are not required
under the related instructions or are not applicable and, therefore, have been
omitted.
23
REPORT OF INDEPENDENT AUDITORS
BOARD OF DIRECTORS AND SHAREHOLDERS
TECHTEAM GLOBAL, INC.
We have audited the accompanying consolidated statements of financial position
of TechTeam Global, Inc. and subsidiaries as of December 31, 2003 and 2002 and
the related consolidated statements of operations, comprehensive income (loss),
shareholders' equity, and cash flows for each of the three years in the period
ended December 31, 2003. Our audits also included financial statement schedules
listed in the Index at Item 15. These financial statements and schedule are the
responsibility of the Company's management. Our responsibility is to express an
opinion on these financial statements and schedule based on our audits.
We conducted our audits in accordance with auditing standards generally accepted
in the United States. Those standards require that we plan and perform the audit
to obtain reasonable assurance about whether the financial statements are free
of material misstatement. An audit includes examining, on a test basis, evidence
supporting the amounts and disclosures in the financial statements. An audit
also includes assessing the accounting principles used and significant estimates
made by management, as well as evaluating the overall financial statement
presentation. We believe that our audits provide a reasonable basis for our
opinion.
In our opinion, the consolidated financial statements referred to above present
fairly, in all material respects, the consolidated financial position of
TechTeam Global, Inc. and subsidiaries at December 31, 2003 and 2002, and the
consolidated results of their operations and their cash flows for the each of
the three years in the period ended December 31, 2003, in conformity with
accounting principles generally accepted in the United States. Also, in our
opinion, the related financial statement schedule, when considered in relation
to the basic financial statements taken as a whole, present fairly in all
material respects the information set forth therein.
As discussed in Note 1 to the consolidated financial statements, effective
January 1, 2002, the Company changed its method of accounting for goodwill.
Detroit, Michigan /s/ Ernst & Young LLP
February 20, 2004,
except for Note 17,
as to which the date is
February 26, 2004
24
TECHTEAM GLOBAL, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF OPERATIONS
(In thousands, except per share data)
YEAR ENDED DECEMBER 31,
2003 2002 2001
--------------------------------
REVENUE
Corporate services
Corporate help desk services ........... $ 67,669 $ 59,106 $ 51,316
Technical staffing ..................... 9,090 10,153 14,522
Systems integration .................... 8,195 7,197 6,918
Training programs ...................... 879 1,077 2,005
-------- -------- --------
Total corporate services .................. 85,833 77,533 74,761
Leasing operations ........................ 2,256 9,102 19,849
-------- -------- --------
TOTAL REVENUE ................................. 88,089 86,635 94,610
COST OF SERVICES DELIVERED
Cost of corporate services ................ 67,949 58,078 55,271
Cost of leasing operations ................ 4,124 8,500 20,506
-------- -------- --------
TOTAL COST OF SERVICES DELIVERED .............. 72,073 66,578 75,777
-------- -------- --------
GROSS PROFIT .................................. 16,016 20,057 18,833
Selling, general, and administrative expense... 18,695 17,801 22,990
-------- -------- --------
OPERATING INCOME (LOSS) ....................... (2,679) 2,256 (4,157)
OTHER INCOME (EXPENSE)
Interest income ........................... 1,161 896 1,186
Interest expense .......................... (38) (164) (779)
Foreign currency transaction gain ......... 920 37 --
-------- -------- --------
TOTAL OTHER INCOME ............................ 2,043 769 407
-------- -------- --------
INCOME (LOSS) BEFORE INCOME TAXES ............. (636) 3,025 (3,750)
Income tax provision (credit) ................. 410 1,627 (172)
-------- -------- --------
INCOME (LOSS) BEFORE CUMULATIVE EFFECT OF
ACCOUNTING CHANGE ......................... (1,046) 1,398 (3,578)
Cumulative effect of accounting change ........ -- 1,123 --
-------- -------- --------
NET INCOME (LOSS) ............................. $ (1,046) $ 275 $ (3,578)
======== ======== ========
BASIC EARNINGS (LOSS) PER SHARE
Income (loss) before cumulative effect
of accounting change ................... $ (0.10) $ 0.13 $ (0.33)
Cumulative effect of accounting change .... -- (0.10) --
-------- -------- --------
Total basic earnings (loss) per share ..... $ (0.10) $ 0.03 $ (0.33)
======== ======== ========
DILUTED EARNINGS (LOSS) PER SHARE
Income (loss) before cumulative effect
of accounting change ................... $ (0.10) $ 0.13 $ (0.33)
Cumulative effect of accounting change .... -- (0.10) --
-------- -------- --------
Total diluted earnings (loss) per share ... $ (0.10) $ 0.02 $ (0.33)
======== ======== ========
WEIGHTED AVERAGE NUMBER OF COMMON SHARES
AND COMMON SHARE EQUIVALENTS OUTSTANDING
Basic ..................................... 10,066 10,957 10,771
Net effect of dilutive stock options ...... -- 146 --
-------- -------- --------
Diluted ................................... 10,066 11,103 10,771
======== ======== ========
See accompanying notes.
25
TECHTEAM GLOBAL, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (LOSS)
(In thousands, except per share data)
YEAR ENDED DECEMBER 31,
----------------------------
2003 2002 2001
------- ------- -------
NET INCOME (LOSS), AS SET FORTH IN CONSOLIDATED
STATEMENTS OF OPERATIONS ........................... $(1,046) $ 275 $(3,578)
OTHER COMPREHENSIVE INCOME (LOSS)
Foreign currency translation adjustment, net of tax
provision (credit) of $271 in 2003, $197 in 2002,
and $(56) in 2001 ............................... 526 383 (109)
------- ------- -------
COMPREHENSIVE INCOME (LOSS) ............................ $ (520) $ 658 $(3,687)
======= ======= =======
See accompanying notes.
26
TECHTEAM GLOBAL, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF FINANCIAL POSITION
(In thousands)
DECEMBER 31,
--------------------
ASSETS 2003 2002
------ -------- --------
CURRENT ASSETS
Cash and cash equivalents .......................................... $ 35,195 $ 39,435
Securities available for sale ...................................... -- 6,492
Accounts receivable - corporate services (less allowances of $637
and $182 at December 31, 2003 and 2002, respectively) ........... 22,434 14,328
Accounts receivable - leasing (less allowances of $740 and $415
at December 31, 2003 and 2002, respectively) .................... 713 2,906
Inventories of off-lease equipment (less reserves of $253 and
$1,974 at December 31, 2003 and 2002, respectively) ............. -- 1,452
Refundable income taxes ............................................ -- 1,830
Prepaid expenses and other ......................................... 1,696 864
Deferred income taxes .............................................. 562 1,242
-------- --------
TOTAL CURRENT ASSETS ............................................... 60,600 68,549
PROPERTY, EQUIPMENT, AND PURCHASED SOFTWARE
Computer equipment and office furniture ............................ 20,610 18,169
Purchased software ................................................. 11,093 9,435
Leasehold improvements ............................................. 4,522 3,531
Transportation equipment ........................................... 269 273
-------- --------
36,494 31,408
Less -- Accumulated depreciation and amortization .................. (26,590) (22,768)
-------- --------
NET PROPERTY, EQUIPMENT, AND PURCHASED SOFTWARE .................... 9,904 8,640
OTHER ASSETS
Intangible assets, net ............................................. 3,634 1,061
Goodwill ........................................................... 2,099 371
Deferred income taxes .............................................. 862 --
Assets of leasing operations, net .................................. 457 3,489
Other .............................................................. 144 191
-------- --------
TOTAL OTHER ASSETS ................................................. 7,196 5,112
-------- --------
TOTAL ASSETS ........................................................... $ 77,700 $ 82,301
======== ========
See accompanying notes.
27
TECHTEAM GLOBAL, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF FINANCIAL POSITION
(In thousands, except share amounts)
DECEMBER 31,
-----------------
LIABILITIES AND SHAREHOLDERS' EQUITY 2003 2002
------------------------------------ ------- -------
CURRENT LIABILITIES
Current portion of notes payable ......................................... $ 906 $ 492
Accounts payable ......................................................... 2,785 1,639
Accrued payroll, related taxes, and withholdings ......................... 4,692 3,187
Accrued expenses ......................................................... 1,345 1,535
Accrued income taxes ..................................................... 922 520
Deferred revenue ......................................................... 746 321
Other .................................................................... 126 175
------- -------
TOTAL CURRENT LIABILITIES ................................................ 11,522 7,869
LONG-TERM LIABILITIES
Notes payable, less current portion ...................................... 408 376
Deferred income taxes .................................................... -- 736
------- -------
TOTAL LONG-TERM LIABILITIES .............................................. 408 1,112
REDEEMABLE CONVERTIBLE PREFERRED STOCK, 5,000,000 shares authorized, 689,656
shares issued and outstanding; liquidation preference of
$5,000 at December 31, 2003 .............................................. 5,000 --
SHAREHOLDERS' EQUITY
Common stock, par value $0.01, 45,000,000 shares authorized, 8,817,265
and 10,678,664 shares issued and outstanding at December 31, 2003
and 2002, respectively ................................................ 88 107
Additional paid-in capital ............................................... 59,932 71,943
Retained earnings ........................................................ 68 1,114
Accumulated other comprehensive income -- cumulative foreign
currency translation adjustment ....................................... 682 156
------- -------
TOTAL SHAREHOLDERS' EQUITY ............................................... 60,770 73,320
------- -------
TOTAL LIABILITIES AND SHAREHOLDERS' EQUITY ................................... $77,700 $82,301
======= =======
See accompanying notes.
28
TECHTEAM GLOBAL, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF SHAREHOLDERS' EQUITY
(In thousands)
ACCUMULATED
ADDITIONAL OTHER TOTAL
PAID-IN RETAINED COMPREHENSIVE SHAREHOLDERS'
COMMON STOCK CAPITAL EARNINGS INCOME (LOSS) EQUITY
------------ ---------- -------- ------------- ------------
BALANCE AT JANUARY 1, 2001 ......... $ 109 $ 73,709 $ 4,417 $ (118) $ 78,117
Shares issued to 401(k) plan
and directors ............... 2 697 -- -- 699
Purchase of common stock ....... (2) (607) -- -- (609)
Net loss for 2001 .............. -- -- (3,578) -- (3,578)
Foreign currency translation
adjustment, net of tax ...... -- -- -- (109) (109)
Other .......................... -- 50 -- -- 50
-------- -------- -------- -------- --------
BALANCE AT DECEMBER 31, 2001 ....... 109 73,849 839 (227) 74,570
Proceeds from issuance of shares
under stock option plans .... 2 931 -- -- 933
Shares issued to 401(k) plan
and directors ............... -- 114 -- -- 114
Compensation expense related
stock options granted ....... -- 432 -- -- 432
Purchase of common stock ....... (4) (3,419) -- -- (3,423)
Net income for 2002 ............ -- -- 275 -- 275
Foreign currency translation
adjustment, net of tax ...... -- -- -- 383 383
Other .......................... -- 36 -- -- 36
-------- -------- -------- -------- --------
BALANCE AT DECEMBER 31, 2002 ....... 107 71,943 1,114 156 73,320
Proceeds from issuance of shares
under stock option plans .... 1 543 -- -- 544
Shares issued to directors ..... -- 52 -- -- 52
Purchase of common stock ....... (20) (12,525) -- -- (12,545)
Net loss for 2003 .............. -- -- (1,046) -- (1,046)
Foreign currency translation
adjustment, net of tax ...... -- -- -- 526 526
Other .......................... -- (81) -- -- (81)
-------- -------- -------- -------- --------
BALANCE AT DECEMBER 31, 2003 ....... $ 88 $ 59,932 $ 68 $ 682 $ 60,770
======== ======== ======== ======== ========
See accompanying notes.
29
TECHTEAM GLOBAL, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF CASH FLOWS
(In thousands)
YEAR ENDED DECEMBER 31,
--------------------------------
2003 2002 2001
-------- -------- --------
OPERATING ACTIVITIES
Income (loss) before cumulative effect of accounting change ...... $ (1,046) $ 1,398 $ (3,578)
Adjustments to reconcile income (loss) before cumulative
effect of accounting change to net cash provided by
operating activities:
Depreciation ............................................... 5,097 10,214 20,229
Amortization ............................................... 794 878 2,946
Non-cash expense related to stock options and common
stock issued to 401(k) plan and directors .............. 150 583 717
Provision (credit) for deferred income taxes ............... (764) 1,301 531
Provision for uncollectible accounts ....................... 1,071 243 549
Loss (gain) on sale of equipment ........................... 8 (9) 60
Loss on disposal of off-lease equipment and inventories
and increase in related reserves ....................... 2,023 961 262
Proceeds from sale of off-lease equipment and inventories... 698 3,192 4,290
Changes in operating assets and liabilities -
Accounts receivable - corporate services ............... (3,958) (133) 3,249
Accounts receivable - leasing .......................... 1,722 377 (1,663)
Prepaid expenses and other current assets .............. (539) 417 602
Net investment in direct-financing leases .............. 491 183 3,049
Accounts payable ....................................... 279 (342) (1,436)
Accrued payroll, related taxes, and withholdings ....... 342 426 (455)
Refundable and accrued income taxes .................... 2,103 1,016 (1,834)
Deferred revenue ....................................... 245 (863) 72
Accrued expenses and other liabilities ................. (404) 494 298
-------- -------- --------
Net cash provided by operating activities ..................... 8,312 20,336 27,888
-------- -------- --------
INVESTING ACTIVITIES
Purchases of securities available for sale ....................... (15,163) (21,805) (13,689)
Proceeds from sales of securities available for sale ............. 21,655 20,634 11,093
Purchases of property, equipment, and software ................... (4,353) (3,441) (2,677)
Cash paid for acquisitions, net of cash acquired ................. (6,504) -- (800)
Provision for uncollectible loan receivable ...................... -- -- 932
Proceeds from sale of marketing rights ........................... -- -- 915
Other ............................................................ 70 43 713
-------- -------- --------
Net cash used in investing activities ......................... (4,295) (4,569) (3,513)
-------- -------- --------
FINANCING ACTIVITIES
Payments on long-term borrowings ................................. (468) (4,476) (9,433)
Purchase of Company common stock ................................. (12,545) (3,423) (609)
Proceeds from issuance of common stock ........................... 544 933 --
Proceeds from issuance of preferred stock ........................ 4,820 -- --
Other ............................................................ -- -- 32
-------- -------- --------
Net cash used in financing activities ......................... (7,649) (6,966) (10,010)
-------- -------- --------
EFFECT OF EXCHANGE RATE CHANGES ON CASH AND CASH EQUIVALENTS ......... (608) 383 (109)
-------- -------- --------
INCREASE (DECREASE) IN CASH AND CASH EQUIVALENTS ..................... (4,240) 9,184 14,256
CASH AND CASH EQUIVALENTS AT BEGINNING OF YEAR ....................... 39,435 30,251 15,995
-------- -------- --------
CASH AND CASH EQUIVALENTS AT END OF YEAR ............................. $ 35,195 $ 39,435 $ 30,251
======== ======== ========
See accompanying notes.
30
TECHTEAM GLOBAL, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
NOTE 1 -- SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES
NATURE OF BUSINESS AND BASIS OF PRESENTATION:
TechTeam Global, Inc. ("TechTeam" or the "Company" or "We") is a global provider
of information technology and business process outsourcing support services to
entities, including Fortune 1000 companies, multinational companies, product
providers, and governments. TechTeam also offers other services, including
technology deployment and migration services, consulting, systems integration,
training, and technical staffing. TechTeam provides support services globally
through our wholly-owned subsidiaries: TechTeam Global NV/SA; TechTeam Global
Ltd.; TechTeam Global GmbH; TechTeam Global AB; S.C. TechTeam Global SRL;
TechTeam Cyntergy, L.L.C.; Digital Support Corporation; and TechTeam Asia
Pacific (Private) Ltd. Our other wholly-owned subsidiary is TechTeam Capital
Group, L.L.C. ("Capital Group"), an equipment leasing business that is winding
down its operations.
The consolidated financial statements include the accounts of TechTeam Global,
Inc. and its wholly-owned subsidiaries. Intercompany accounts and transactions
have been eliminated.
USE OF ESTIMATES:
The preparation of financial statements in conformity with accounting principles
generally accepted in the United States requires management to make estimates
and assumptions that affect the reported amounts of assets and liabilities and
disclosure of contingent assets and liabilities as of the date of the financial
statements and the reported amounts of revenue and expense during the reporting
period. Actual results could differ from these estimates. Our significant
estimates include realization of deferred tax assets, recoverability of
estimated residual values on off-lease equipment and equipment leased to others,
and reserves for uncollectible accounts receivable.
CASH AND CASH EQUIVALENTS:
Cash includes both interest bearing and non-interest bearing deposits, which are
available on demand. Cash equivalents include all liquid investments with
maturities of three months or less when purchased, including money market funds
held at banks and other financial institutions.
SECURITIES AVAILABLE FOR SALE:
We determine the appropriate classification of securities at the time of
purchase and re-evaluate such designations as of each balance sheet date.
Securities available for sale are stated at fair value with any unrealized gains
and losses, net of tax, reported as a component of accumulated other
comprehensive income. At December 31, 2002, securities available for sale were
invested primarily in high-quality corporate and United States government agency
debt securities with fair values equal to their carrying values. All securities
available for sale were sold during 2003.
FAIR VALUE OF FINANCIAL INSTRUMENTS:
At December 31, 2003, the Company's financial instruments consisted of accounts
receivable, direct-financing leases, accounts payable, notes payable, and
redeemable convertible preferred stock. The carrying values of these financial
instruments approximate their fair values due to their short maturity periods,
market interest rates, or quoted market prices for equivalent instruments. The
fair value of the redeemable convertible preferred stock was computed by
multiplying the number of shares of common stock into which the preferred stock
can be converted by the closing price of our common stock on December 31, 2003.
31
TECHTEAM GLOBAL, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(continued)
NOTE 1 -- SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (continued)
ACCOUNTS RECEIVABLE:
We periodically review our accounts receivable balances for collectibility based
on a combination of historical experience and existing economic conditions. The
definition of "delinquent accounts" is based on the governing contractual terms.
Delinquent accounts and balances are reserved when we determine they are more
likely than not to become uncollectible. Our customers are generally large,
well-capitalized entities. We generally do not require collateral and do not
charge interest on past due balances. As our leasing portfolio winds down,
additional collection challenges may be encountered.
INVENTORIES OF OFF-LEASE EQUIPMENT:
Inventories of off-lease equipment consist of equipment retained by the
Company's leasing operations subsequent to the end of the lease term and are
intended for resale. Such off-lease equipment is valued at the lower of
estimated market value at lease termination or current market value. The values
of inventories are impacted by a number of factors, including the speed of
technological change and the secondary market for used computer equipment.
During 2003, we determined that we would not be able to obtain the value
previously expected from the sale of off-lease equipment inventories due to a
significant decline in the fair market value of the equipment in the secondary
market. In recognition of the deterioration in these market prices, we recorded
charges totaling approximately $1,400,000 during 2003 to increase our reserve
for inventories, including a charge to income in the second quarter of 2003 of
$1,050,000, which are included in cost of services delivered in the accompanying
consolidated statements of operations. At December 31, 2003, we have sold or
disposed of substantially all inventories as our lease portfolio continues to
wind down. All remaining inventories are fully reserved by a valuation allowance
as we believe these items have little, if any, re-sale value in the secondary
market.
PROPERTY, EQUIPMENT, AND PURCHASED SOFTWARE:
Property, equipment, and purchased software for internal use are stated at cost.
Computer equipment, office furniture, and transportation equipment are
depreciated using the straight-line method over their estimated useful lives,
ranging from three to ten years. Leasehold improvements are amortized on a
straight-line basis over the estimated useful lives of the improvements.
Purchased software is amortized over three to seven years.
We continually evaluate whether events and circumstances have occurred that
indicate the remaining estimated useful lives of long-lived assets may warrant
revision or that the remaining balances may not be recoverable. When factors
indicate that such costs should be evaluated for possible impairment, we use an
estimate of the undiscounted cash flows over the remaining lives of the
long-lived assets to evaluate whether the costs are recoverable. We did not
record an impairment loss in any period presented.
ASSETS OF LEASING OPERATIONS:
Assets of leasing operations consist of equipment leased to others under
operating leases and our net investment in direct-financing leases. Equipment
leased to others consists primarily of computer equipment and is recorded at
cost. Leased assets are depreciated to their estimated residual value using the
straight-line method over the original term of the lease. In estimating residual
values, we rely largely on historical experience by type of equipment and
manufacturer, adjusted for known trends and current market valuation data.
32
TECHTEAM GLOBAL, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(continued)
NOTE 1 -- SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (continued)
We periodically review our estimate of residual values of leased assets. The
residual values of the leased assets are impacted by a number of factors,
including the speed of technological change, the secondary market for used
computer equipment, the disposition of customers towards lease renewals, and our
ability to offer structured alternatives to our customers.
During 2003, we determined that certain estimated residual values were
overstated due to a decline in the fair market value of the equipment in the
secondary market. In recognition of the deterioration in market prices, we
recorded valuation reserves against the residual value of leased assets of
approximately $277,000 in 2003, which are included in cost of services delivered
in the accompanying consolidated statements of operations.
GOODWILL AND OTHER INTANGIBLE ASSETS:
As required, on January 1, 2002, we adopted Statement of Financial Accounting
Standards ("SFAS") No. 142, Goodwill and Other Intangible Assets. As a result,
beginning in 2002, we no longer amortize goodwill, but are required to subject
goodwill to an annual impairment test, or more frequently if impairment
indicators arise. Separable intangible assets that have definite lives continue
to be amortized on a straight-line basis over their estimated useful lives.
Reported income (loss) and earnings (loss) per share before cumulative effect of
accounting change in 2001, adjusted to exclude goodwill amortization, is as
follows:
YEAR ENDED DECEMBER 31,
-------------------------------------
2003 2002 2001
---------- --------- ----------
(In thousands, except per share data)
Income (loss) before cumulative effect of accounting change:
Reported income (loss) before cumulative effect of
accounting change...................................... $ (1,046) $ 1,398 $ (3,578)
Add back goodwill amortization............................ -- -- 1,257
--------- --------- ---------
Adjusted income (loss) before cumulative effect of
accounting change...................................... $ (1,046) $ 1,398 $ (2,321)
========= ========= =========
Basic and diluted earnings per share:
Reported income (loss) before cumulative effect of
accounting change...................................... $ (0.10) $ 0.13 $ (0.33)
Add back goodwill amortization............................ -- -- 0.12
--------- --------- ---------
Adjusted income (loss) before cumulative effect of
accounting change ..................................... $ (0.10) $ 0.13 $ (0.21)
========= ========= =========
Upon adoption of SFAS 142, we performed an impairment test of goodwill as of
January 1, 2002. We first compared the estimated fair value of each reporting
unit, as that term is defined by SFAS 142, with the reporting unit's carrying
amount. The fair values of the reporting units were estimated using the expected
present value of future cash flows. Upon completing this first step, we
identified our leasing operations reporting segment whose carrying amount
exceeded the fair value. As a result, we recorded a goodwill impairment loss of
$1,123,000, which has been recognized as the cumulative effect of an accounting
change as of January 1, 2002, in the accompanying consolidated statements of
operations. The goodwill related to our leasing operations segment became
impaired primarily due to our decision to exit the leasing business and a
significant decline in the fair market value of the leased equipment in the
secondary market.
33
TECHTEAM GLOBAL, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(continued)
NOTE 1 -- SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (continued)
On December 31, 2003, we acquired all of the outstanding capital stock of
Digital Support Corporation ("DSC") (see "Note 3 - Acquisitions") for
$6,679,000, of which $3,367,000 was assigned to customer relationships and
$1,728,000 was recognized as goodwill. The goodwill is related to our systems
integration operating segment and will not be amortized, but will be subject to
annual impairment testing.
Changes in the carrying amount of goodwill consist of the following:
CORPORATE
HELP DESK SYSTEMS LEASING
SERVICES INTEGRATION OPERATIONS TOTAL
-------- ----------- ---------- -----
(In thousands)
Balance as of January 1, 2001...... $ 733 $ -- $ 2,018 $ 2,751
Amortization expense........... (362) -- (895) (1,257)
------- ------- ------- -------
Balance as of December 31, 2001.... 371 -- 1,123 1,494
Impairment loss................ -- -- (1,123) (1,123)
------- ------- ------- -------
Balance as of December 31, 2002.... 371 -- -- 371
Goodwill acquired.............. -- 1,728 -- 1,728
------- ------- ------- -------
Balance as of December 31, 2003.... $ 371 $ 1,728 $ -- $ 2,099
======= ======= ======= =======
Other intangible assets consist of the following:
DECEMBER 31,
-------------------------------------------------------
2003 2002
------------------------- ------------------------
ACCUMULATED ACCUMULATED AMORTIZATION
COST AMORTIZATION COST AMORTIZATION PERIOD
------- ------------ ------- ------------ ------------
(In thousands)
Global call center technology.......... $ 5,408 $ 5,408 $ 5,408 $ 4,749 7 years
Customer relationships - DSC........... 3,367 -- -- -- 10 years
Customer relationships - Cyntergy...... 701 434 701 299 5 years
------- -------- ------- --------
$ 9,476 $ 5,842 $ 6,109 $ 5,048
======= ======== ======= ========
We re-evaluate amortizable intangible assets based on undiscounted operating
cash flows whenever significant events or changes occur that might indicate
impairment of recorded costs. If undiscounted cash flows are insufficient to
recover recorded costs, we write down the carrying value of the assets to fair
value based on discounted cash flows or market values. We did not record an
impairment loss for amortizable intangible assets in any period presented.
Our expected amortization expense for intangible assets is as follows: $429,000
for 2004, $425,000 for 2005, $425,000 for 2006, $337,000 for 2007, and $337,000
for 2008.
DEFERRED INCOME TAXES:
Deferred income taxes represent temporary differences in the recognition of
certain items for income tax and financial reporting purposes. Realization of
deferred tax assets depends upon sufficient levels of future taxable income. If
at any time we believe that current or future taxable income does not support
the realization of deferred tax assets, a valuation allowance is provided.
34
TECHTEAM GLOBAL, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(continued)
NOTE 1 -- SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (continued)
REVENUE RECOGNITION:
Under all situations, revenue is not recognized until an agreement exists,
services have been provided, the terms are fixed and determinable, and
collectibility is reasonably assured. Revenue from corporate services is
recognized as services are performed on a time and materials basis, a
per-transaction basis, or a per-seat basis. If we are required to deploy
additional resources under a per-transaction or per-seat service contract due to
the onset of problems in our customers' infrastructure, such as a computer
virus, we may not be able to recover these costs from the customer.
As a lessor of equipment, Capital Group accounts for leases as either operating
leases or direct-financing. Revenue from operating leases is recognized on a
straight-line basis over the lease term. Our net investment in direct-financing
leases consists of the present value of the future minimum lease payments, the
present value of the estimated residual, and initial direct costs. Revenue
consists of interest earned on the net investment. Revenue is recognized over
the lease term as a constant percentage return on the net investment. Initial
direct costs are capitalized and amortized over the lease term.
STOCK-BASED COMPENSATION:
We account for stock-based compensation awards granted to employees using the
intrinsic value method prescribed in Accounting Principles Board Opinion No. 25,
Accounting for Stock Issued to Employees ("APB 25"), and related
interpretations. The effect on net income (loss) and earnings (loss) per share
had compensation costs been recognized based on the fair value method prescribed
by SFAS No. 123, Accounting for Stock-Based Compensation, is as follows:
YEAR ENDED DECEMBER 31,
---------------------------------
2003 2002 2001
-------- -------- --------
(In thousands, except per share data)
Reported net income (loss).................................... $ (1,046) $ 275 $ (3,578)
Add: Total stock-based compensation expense included
in reported net income (loss), net of tax................. 9 285 33
Deduct: Total stock-based compensation expense determined
under the fair value method for all awards, net of tax.... (434) (709) (648)
-------- -------- --------
Pro forma net loss............................................ $ (1,471) $ (149) $ (4,193)
======== ======== ========
Basic earnings (loss) per share:
As reported............................................... $ (0.10) $ 0.03 $ (0.33)
Pro forma................................................. $ (0.15) $ (0.01) $ (0.38)
Diluted earnings (loss) per share:
As reported............................................... $ (0.10) $ 0.02 $ (0.33)
Pro forma................................................. $ (0.15) $ (0.01) $ (0.38)
The fair value of stock-based compensation was estimated as of the date of grant
using the Black-Scholes option pricing model with the following weighted-average
assumptions for 2001 through 2003: a range of risk-free interest rates of 2% to
7% based on the expected life of the options; a volatility factor of the
expected market price of our common stock of 52% in 2003, 46% in 2002, and 50%
in 2001; and a weighted average expected life of 4 years in 2003, 3.4 years in
2002, and 4.3 years in 2001.
35
TECHTEAM GLOBAL, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(continued)
NOTE 1 -- SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (continued)
The Black-Scholes option valuation model was developed for use in estimating the
fair value of traded options, which have no vesting restrictions and are fully
transferable. In addition, option valuation models require the input of highly
subjective assumptions, including the expected stock price volatility. Because
our employee stock options have characteristics significantly different from
those of traded options, and because changes in the assumptions can materially
affect the fair value estimate, in management's opinion, the existing models do
not necessarily provide a reliable single measure of the fair value of the
Company's employee stock-based compensation.
FOREIGN CURRENCY TRANSLATION:
We translate the assets and liabilities of our non-U.S. subsidiaries into U.S.
dollars based on the prevailing exchange rate at each respective balance sheet
date. We translate revenue and expenses into U.S. dollars based on the average
exchange rate for the period. Cumulative translation adjustments are included as
a separate component of shareholders' equity as accumulated other comprehensive
income. Currency transaction gains or losses are generally derived from monetary
assets and liabilities stated in a currency other than the local currency, and
are recognized as income or expense in the accompanying consolidated statements
of operations.
SUPPLEMENTAL DISCLOSURE OF CASH FLOW INFORMATION:
Cash paid for interest totaled $39,000 in 2003, $148,000 in 2002, and $703,000
in 2001. Cash paid for income taxes totaled $546,000 in 2003, $704,000 in 2002,
and $800,000 in 2001.
RECLASSIFICATIONS:
Certain reclassifications have been made to our 2002 and 2001 financial
statements in order to conform to the 2003 financial statement presentation.
NOTE 2 -- EARNINGS PER SHARE
Earnings per share is computed using the weighted average number of common
shares and common share equivalents outstanding. Common share equivalents
consist of stock options and convertible preferred stock.
During 2003 and 2001, 1,203,018 and 1,637,100 stock options, respectively, were
excluded from the computation of diluted earnings per share due to the net loss
in those years. During 2002, 538,400 stock options were excluded from the
computation of diluted earnings per share because the options' exercise prices
were higher than the average market price of the common shares. During 2003,
689,656 shares of convertible preferred stock were excluded from the computation
of diluted earnings per share due to the net loss.
36
TECHTEAM GLOBAL, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(continued)
NOTE 3 -- ACQUISITIONS
DIGITAL SUPPORT CORPORATION:
On December 31, 2003, TechTeam acquired 100% of the outstanding capital stock of
Digital Support Corporation ("DSC"), a Virginia Corporation, for $6,358,000 plus
acquisition costs of $321,000, for an initial purchase price of $6,679,000. DSC
provides consulting and technical services to the Federal government and
commercial businesses. DSC also resells and provides maintenance support for
microcomputers and related peripherals. The acquisition was accounted for using
the purchase method of accounting and, accordingly, only the balance sheet of
DSC at December 31, 2003 is included in our consolidated financial statements as
the acquisition occurred on the last day of our fiscal year. Goodwill and other
intangible assets acquired totaled $5,095,000. Other intangible assets totaled
$3,367,000 and consist of customer relationship assets, which will be amortized
on a straight-line basis over their estimated useful life of ten years. The
goodwill is not deductible for Federal income tax purposes and is related to our
systems integration operating segment.
Of the aggregate purchase price, $2,815,000 was placed into an escrow account,
which includes $2,027,500 related to the prospective renewal of a specific
customer contract ("Customer Contract Holdback"), $472,500 related to
representations and warranties of the selling shareholders ("Representations and
Warranties Holdback"), and $315,000 related to working capital changes ("Working
Capital Holdback"). The Customer Contract Holdback relates to a significant
customer contract that accounted for 51.6% of DSC's revenue in its fiscal year
ended September 30, 2003, and which expires on September 30, 2004. The Customer
Contract Holdback will be paid to the selling shareholders if and when the
customer contract is renewed with DSC, provided that the customer contract is
renewed prior to October 1, 2005. If the customer contract is not renewed with
DSC prior to October 1, 2005, the Customer Contract Holdback will be remitted to
TechTeam at that time. The Representations and Warranties Holdback will be paid
to the selling shareholders on December 31, 2004 if there are no breaches to the
representations and warranties outlined in the stock purchase agreement, but
will be reduced to a payment of $236,250 if the Customer Contract Holdback
condition is not satisfied prior to December 31, 2004. If the Representations
and Warranties Holdback payment is reduced to $236,250, the balance of the
Representations and Warranties Holdback of $236,250 will be remitted to either
the selling shareholders or TechTeam consistent with the outcome of the Customer
Contract Holdback. The Working Capital Holdback will be paid to the selling
shareholders when both parties agree to the amount of acquired working capital
but no later than April 19, 2004.
In addition to the initial purchase price of $6,679,000, additional amounts up
to a maximum of $2,500,000 are payable to the selling shareholders and certain
key employees provided specific performance conditions and operating income
targets are met in 2004 and 2005. If the Customer Contract Holdback condition is
not satisfied as described above, the additional consideration payable to the
selling shareholders and key employees is reduced to a maximum of $1,350,000.
Any additional consideration paid to selling shareholders without required
employment at the date the performance conditions and operating targets are
measured will be recorded as additional goodwill. Additional consideration up to
a maximum of $600,000 paid to selling shareholders that is contingent upon
employment at the date the performance conditions and operating targets are
measured will be recorded as compensation expense.
37
TECHTEAM GLOBAL, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(continued)
NOTE 3 -- ACQUISITIONS (continued)
The following table summarizes the allocation of the initial purchase price:
AMOUNT
-------------
(In thousands)
Customer relationship asset................................... $ 3,367
Goodwill...................................................... 1,728
Property, equipment and software.............................. 330
Other current and non-current assets, excluding
cash acquired of $81,000.................................. 3,939
Accounts payable and accrued liabilities assumed.............. (2,056)
Accrued acquisition costs and purchase price.................. (94)
Notes payable assumed......................................... (710)
-------------
Net cash used................................................. $ 6,504
=============
The unaudited pro forma condensed consolidated results of operations are
presented below as though DSC had been acquired as of January 1, 2002.
DECEMBER 31,
-------------------------------
2003 2002
------------- -------------
(In thousands, except per share data)
Revenue
As reported........................................................ $ 88,089 $ 86,635
Pro forma.......................................................... 106,763 105,974
Income (loss) before cumulative effect of accounting change
As reported........................................................ $ (1,046) $ 1,398
Pro forma.......................................................... (509) 1,513
Net income (loss)......................................................
As reported........................................................ $ (1,046) $ 275
Pro forma.......................................................... (509) 390
Basic earnings (loss) per share
As reported........................................................ $ (0.10) $ 0.03
Pro forma.......................................................... $ (0.05) $ 0.04
Diluted earnings (loss) per share
As reported........................................................ $ (0.10) $ 0.02
Pro forma.......................................................... $ (0.05) $ 0.04
38
TECHTEAM GLOBAL, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(continued)
NOTE 3 -- ACQUISITIONS (continued)
CYNTERGY CORPORATION:
On September 28, 2001, our wholly-owned subsidiary, TechTeam Cyntergy, L.L.C.
("TTCY"), acquired certain assets of Cyntergy Corporation ("Cyntergy"), a
provider of help desk services primarily in the retail industry, in a two-step
transaction accounted for under the purchase method of accounting.
TTCY initially purchased and took an assignment of certain credit facilities and
promissory notes from Cyntergy's principal lender. As a result, TTCY acquired
all of the lender's rights as a secured creditor under the Financing and
Security Agreement and other documentation of the credit facility. Cyntergy's
borrowings under the credit facilities and promissory notes were in excess of
$6,000,000. TTCY then entered into an Agreement for Conveyance In Lieu of
Foreclosure with Cyntergy whereby TTCY acquired certain assets of Cyntergy by
forgiving $4,500,000 of debt.
As a result of the above transactions, the Company recorded a net cash payment
of $800,000 and assumed liabilities of $848,000. Purchased assets included
accounts receivable of $670,000, a long-term note receivable of $250,000,
property and equipment of $27,000, and customer relationship assets valued at
$701,000. The note receivable of $250,000 was written-off in 2003 due to
uncertainty regarding its collectibility.
NOTE 4 -- INCOME TAXES
The income tax provision (credit) consists of the following:
YEAR ENDED DECEMBER 31,
----------------------------------
2003 2002 2001
-------- -------- ---------
(In thousands)
Current:
U.S. Federal.............................................. $ 486 $ 301 $ (1,337)
State..................................................... 67 154 154
Foreign................................................... 621 172 480
-------- -------- ---------
Total current provision (credit) 1,174 627 (703)
Deferred...................................................... (764) 1,000 531
-------- -------- ---------
Total provision (credit)...................................... $ 410 $ 1,627 $ (172)
======== ======== =========
The income tax provision (credit) was calculated based on the following
components of income (loss) before income taxes:
YEAR ENDED DECEMBER 31,
----------------------------------
2003 2002 2001
-------- -------- ---------
(In thousands)
Domestic income (loss)............................. $ (435) $ 2,960 $ (4,981)
Foreign income (loss).............................. (201) 65 1,231
Total income (loss) before income taxes............ $ (636) $ 3,025 $ (3,750)
39
TECHTEAM GLOBAL, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(continued)
NOTE 4 -- INCOME TAXES (continued)
A reconciliation of the income tax provision (credit) and the amount computed by
applying the Federal statutory income tax rate to income (loss) before income
taxes is as follows:
YEAR ENDED DECEMBER 31,
-----------------------------
2003 2002 2001
------- ------- -------
(In thousands)
Income tax provision (credit) at Federal statutory rate of 34%... $ (216) $ 1,029 $(1,275)
Goodwill and other permanent differences ........................ 296 528 925
Foreign operating losses not benefited .......................... 668 -- --
State taxes, net of Federal benefit ............................. 44 102 102
Recovery of taxes paid in prior years ........................... (422) -- --
Foreign tax credit .............................................. -- -- (117)
Other ........................................................... 40 (32) 193
------- ------- -------
Total provision (credit) ........................................ $ 410 $ 1,627 $ (172)
======= ======= =======
The principal components of deferred income taxes are as follows:
DECEMBER 31,
----------------------------------------------------
2003 2002
------------------------- -----------------------
ASSETS LIABILITIES ASSETS LIABILITIES
-------- ----------- ------- -----------
(In thousands)
Alternative minimum tax credit carryforward...... $ 748 $ -- $ 748 $ --
Net operating loss carryforwards................. 1,542 -- -- --
Allowance for uncollectible accounts............. 362 -- 186 --
Leasing operations............................... 51 -- 160 --
Prepaid expenses................................. -- 116 89 --
Accelerated tax depreciation..................... -- 858 -- 850
Other............................................ 363 -- 188 15
-------- ------- ------- -------
Total deferred income taxes...................... 3,066 974 1,371 865
Less -- Valuation allowance...................... (668) -- -- --
-------- ------- ------- -------
Net deferred income taxes........................ $ 2,398 $ 974 $ 1,371 $ 865
======== ======= ======= =======
At December 31, 2003, we have available pre-tax net operating loss carryforwards
of approximately $2,370,000 for Federal income tax purposes in the United States
and $1,900,000 in Belgium, which may be used to offset future taxable income in
each respective jurisdiction. The loss carryforward in the United States expires
in 2024. The loss carryforward in Belgium does not expire. At December 31, 2003,
we also had an alternative minimum tax credit carryforward of $748,000 that does
not expire, and which may be used to offset Federal income taxes in the United
States.
40
TECHTEAM GLOBAL, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(continued)
NOTE 4 -- INCOME TAXES (continued)
Based on the historical losses in Belgium, we have provided a valuation
allowance against the deferred tax asset related to the net operating loss
carryforward in Belgium. No valuation allowance has been recognized against
other deferred tax assets, which are in the United States, as we believe it is
more likely than not that these deferred tax assets will be realized.
No provision was made with respect to approximately $1,857,000 of undistributed
earnings of foreign subsidiaries at December 31, 2003, since we consider these
earnings to be permanently reinvested. Upon distribution of these earnings, we
would be subject to United States income taxes and foreign withholding taxes.
Determining the unrecognized deferred tax liability on the distribution of these
earnings is not practicable as such liability, if any, is dependent on
circumstances existing when remittance occurs.
NOTE 5 -- ASSETS OF LEASING OPERATIONS
The assets of leasing operations consist of the following:
DECEMBER 31,
--------------------
2003 2002
-------- --------
(In thousands)
Equipment leased to others under operating leases:
Cost ......................................................... $ 3,608 $ 21,337
Less -- Accumulated depreciation and reserves ................ 3,470 18,657
-------- --------
138 2,680
Net investment in direct-financing leases:
Total minimum lease payments receivable ...................... 296 778
Estimated residual values of leased equipment (non-guaranteed) 32 75
Unearned income .............................................. (9) (48)
Unamortized initial direct costs ............................. -- 4
-------- --------
319 809
-------- --------
Total assets of leasing operations ............................... $ 457 $ 3,489
======== ========
Future lease revenue anticipated under noncancelable operating leases and
direct-financing leases at December 31, 2003 are as follows:
DIRECT -
OPERATING FINANCING
YEAR LEASES LEASES
---- --------- ---------
(In thousands)
2004.......................... $ 105 $ 285
2005.......................... 6 11
------- -------
Total......................... $ 111 $ 296
======= =======
41
TECHTEAM GLOBAL, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(continued)
NOTE 6 -- NOTES PAYABLE
Notes payable consists of the following:
DECEMBER 31
----------------
2003 2002
------ ------
(In thousands)
Nonrecourse notes payable to financial institutions at interest rates
ranging from 6.0% to 12.0%, due monthly through February 2005.......... $ 206 $ 496
Nonrecourse notes payable to others........................................ 23 202
Note payable to DSC's financial institution, repaid in January 2004........ 647 --
Other...................................................................... 64 --
------ ------
940 698
Less -- Current portion.................................................... 906 492
------ ------
Long-term portion.......................................................... $ 34 $ 206
====== ======
We finance a portion of our lease transactions by assigning the noncancelable
rentals to various financial institutions and others on a nonrecourse basis. In
the event of a default by the lessee under a lease, which has been assigned on a
nonrecourse basis, the holder has a first lien against the underlying equipment
but has no further recourse against the Company.
Future minimum payments of notes payable at December 31, 2003 are as follows:
YEAR AMOUNT
---- ------
(In thousands)
2004.................... $ 906
2005.................... 34
------
Total................... $ 940
======
NOTE 7 -- EMPLOYEE RETIREMENT PLAN
We have a 401(k) Retirement Savings Plan, which covers substantially all
U.S.-based employees. Under the provisions of the Plan, we are permitted to make
discretionary employer matching contributions. We elected to make matching
contributions up to 1.4% of gross compensation in 2003 and 2002 and up to 3% of
gross compensation in 2001, subject to statutory limitations. Our matching
contributions totaled $317,000 in 2003, $294,000 in 2002, and $673,000 in 2001.
Our matching contributions were made only with our common stock and are credited
only to the TechTeam Global Stock Fund for the benefit of each participant.
42
TECHTEAM GLOBAL, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(continued)
NOTE 8 -- LEASES
We lease our call center facilities, corporate and other offices, and certain
office equipment under various operating and month-to-month leases. These leases
are renewable with various options and terms. Total rental expense was
$4,213,000 in 2003, $3,921,000 in 2002, and $4,210,000 in 2001. We sublease a
portion of our facilities to third parties. Total sublease income was $649,000
in 2003, $595,000 in 2002, and $304,000 in 2001.
Minimum future payments and receipts under noncancelable operating leases and
subleases with initial terms of one year or more at December 31, 2003 are as
follows:
LEASE SUBLEASE
YEAR PAYMENTS RECEIPTS
---- -------- --------
(In thousands)
2004....................... $ 3,493 $ 364
2005....................... 3,325 238
2006....................... 2,102 60
2007....................... 1,116 --
2008 and thereafter........ 3,789 --
--------- -------
Total...................... $ 13,825 $ 662
========= =======
NOTE 9 -- LEGAL PROCEEDINGS
The Company is a party to legal proceedings that are routine and incidental to
its business. Although the consequences of these proceedings are not presently
determinable, in the opinion of management, they will not have a material
adverse affect on our liquidity, financial position, or results of operations.
NOTE 10 -- RELATED PARTY TRANSACTIONS
We paid consulting fees of $22,000 in 2003, $145,000 in 2002, and $156,000 in
2001 to a director of the Company for services rendered to TechTeam.
We paid legal fees of $6,000 in 2002 and $13,000 in 2001 to a law firm whose
members include a director of the Company.
We paid brokerage service fees of $9,000 in 2001 to a securities firm that
employs a director of the Company.
43
TECHTEAM GLOBAL, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(continued)
NOTE 11 -- PREFERRED SHARE PURCHASE RIGHTS
On April 29, 1997, our Board of Directors authorized the distribution of one
Preferred Share Purchase Right ("Right") for each outstanding share of our
common stock under the terms of a Rights Agreement between the Company and U.S.
Stock Transfer Corporation, dated May 6, 1997, as amended August 24, 2000. Each
Right entitles shareholders to buy one one-hundredth of a share of a new series
of preferred stock at a price of $80.
As distributed, the Rights trade together with the common stock of the Company
and do not have any separate voting powers. They may be exercised or traded
separately only after the earlier to occur of the following: (1) 10 days after
any person or group of persons acquires 15% or more of our common stock, (2) 10
business days after a person or group of persons announces an offer that, if
completed, would result in its owning 15% or more of our common stock, or (3)
promptly after a declaration by the Board that a person who acquires 15% or more
of our common stock is an "Adverse Person" as defined by the Rights Agreement.
Additionally, if the Company is acquired in a merger or other business
combination, each Right will entitle its holder to purchase, at the Right's
exercise price, shares of the acquiring Company's common stock (or stock of the
Company if it is the surviving corporation) having a market value of twice the
Right's exercise price.
The Rights may be redeemed at the option of the Board of Directors for $0.01 per
Right at any time before a person or group of persons accumulates 15% or more of
our common stock. At any time after a person or group of persons acquires 15%
but before the person or group of persons has acquired 50% of outstanding shares
of our common stock, the Board may exchange each Right for one share of common
stock. The Board may amend the Rights at anytime without shareholder approval.
The Rights will expire by their terms on May 6, 2007.
NOTE 12 -- STOCK OPTIONS
We have two stock option plans - the 1990 Nonqualified Stock Option Plan ("1990
Plan") and the 1996 Non-Employee Directors Stock Plan ("1996 Plan"). Under the
1990 Plan, options may be granted to management personnel and others
representing up to 3,800,000 shares of our common stock. Options granted under
the 1990 Plan have expiration terms ranging from four to six years and become
exercisable ratably over periods ranging from three to five years. Under the
1996 Plan, 100 shares of common stock for attendance at Board meetings and
annual awards of 10,000 options are granted to non-employee directors of the
Company representing up to 1,000,000 shares of our common stock. Options granted
under the 1996 Plan have ten-year expiration terms and become exercisable
immediately on the date of the grant.
In August 2001, our President and Chief Executive Officer, Dr. William F. Coyro,
Jr., entered into an employment agreement with TechTeam. Under the agreement,
Dr. Coyro was granted an award of up to 325,000 stock options to become
exercisable on September 30, 2002, with the number of stock options granted
determined by the average closing price of our common stock during the month of
September 2002. The actual number of stock options that became exercisable by
Dr. Coyro under this formula was 100,000. Under APB 25, the final amount of
compensation expense under this grant is measured by the difference between the
fair value of our common stock on September 30, 2002 and the exercise price of
the options. Accordingly, we recorded compensation expense of $410,000 in 2002,
which is included in selling, general, and administrative expense in the
accompanying consolidated statements of operations.
44
TECHTEAM GLOBAL, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(continued)
NOTE 12 -- STOCK OPTIONS (continued)
A summary of our stock option activity and related information is as follows:
EMPLOYEES DIRECTORS OTHERS
--------------------- -------------------- -------------------
WEIGHTED WEIGHTED WEIGHTED
TOTAL AVERAGE AVERAGE AVERAGE
SHARES SHARES PRICE SHARES PRICE SHARES PRICE
--------- --------- -------- ------- -------- ------- --------
Outstanding at
January 1, 2001........... 1,353,187 990,334 $ 10.43 195,000 $ 12.23 167,853 $ 7.10
Granted....................... 535,000 475,000 2.73 60,000 3.06 -- --
Canceled...................... (251,061) (233,208) 8.80 (15,000) 5.00 (2,853) 35.05
--------- --------- ------- -------
Outstanding at
December 31, 2001 ........ 1,637,126 1,232,126 7.77 240,000 10.39 165,000 6.62
Granted....................... 342,321 262,321 4.78 80,000 4.05 -- --
Exercised..................... (230,100) (210,100) 4.06 (20,000) 4.05 -- --
Canceled...................... (548,227) (468,227) 10.83 (30,000) 11.52 (50,000) 5.00
--------- --------- ------- -------
Outstanding at
December 31, 2002 ........ 1,201,120 816,120 6.01 270,000 8.86 115,000 7.32
Granted....................... 313,231 221,002 7.00 80,000 6.50 12,229 5.49
Exercised..................... (130,401) (120,401) 4.26 (10,000) 3.06 -- --
Canceled...................... (180,932) (168,703) 7.62 -- -- (12,229) 5.49
--------- --------- ------- -------
Outstanding at
December 31, 2003 ........ 1,203,018 748,018 $ 6.22 340,000 $ 8.47 115,000 $ 7.32
========= ========= ======= =======
The weighted average fair value of options issued was $2.20 in 2003, $2.78 in
2002, and $0.89 in 2001.
The following table summarizes certain information about stock options
outstanding at December 31, 2003:
OPTIONS OUTSTANDING OPTIONS EXERCISABLE
- ------------------------------------------------------------------------ -------------------------------
WEIGHTED WEIGHTED WEIGHTED
RANGE OF NUMBER OF AVERAGE AVERAGE PER NUMBER OF AVERAGE PER
PER SHARE OPTIONS REMAINING LIFE SHARE EXERCISE OPTIONS SHARE EXERCISE
EXERCISE PRICES OUTSTANDING IN YEARS PRICE EXERCISABLE PRICE
- --------------- ----------- -------------- -------------- ----------- --------------
$ 2.60 - 4.15 362,016 4.2 $ 3.59 134,670 $ 3.74
5.00 - 10.31 791,002 3.2 7.42 511,125 7.68
23.00 - 25.75 50,000 3.4 24.10 50,000 24.10
45
TECHTEAM GLOBAL, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(continued)
NOTE 13 -- COMMON STOCK
We have reserved for issuance shares of common stock necessary to effect the
conversion of all shares of preferred stock into common stock and exercise of
all outstanding and ungranted stock options.
The Company has acquired shares of its common stock in connection with various
authorized stock repurchase programs. In 2003, we purchased and retired
2,000,000 shares of common stock for $12,545,000, inclusive of commission
expense, under a program approved in 2003. In 2002, we purchased and retired
470,600 shares of common stock for $3,423,000, inclusive of commission expense,
under a program approved in 2002. In 2001, we purchased 229,000 shares of common
stock for $609,000, inclusive of commission expense, under a program approved in
2000.
NOTE 14 -- REDEEMABLE CONVERTIBLE PREFERRED STOCK
On April 8, 2003, we completed a private placement of 689,656 shares of newly
created Series A convertible preferred stock ("Preferred Stock") for $5,000,000,
or $7.25 per share. The Preferred Stock provides the following rights,
preferences, privileges, and restrictions:
DIVIDENDS:
The holders of Preferred Stock are entitled to receive non-cumulative dividends,
when and if declared by the Company's Board of Directors on shares of common
stock, equal to the dividends declared on the number of shares of common stock
into which each share of Preferred Stock could then be converted.
REDEMPTION:
We are required to redeem all outstanding shares of Preferred Stock on April 8,
2006 at $7.25 per share. In addition, the holders of Preferred Stock may require
us to redeem any or all of the outstanding shares of Preferred Stock at $7.25
within 90 days upon the occurrence of any of the following events: (1) Dr. Coyro
is removed without cause as Chief Executive Officer of the Company, (2) total
revenue for Corporate Services for any fiscal quarter is below $14,428,000 or
75% of the amount reported for the prior fiscal quarter, or (3) net cash,
defined as cash, cash equivalents and securities available for sale, less any
debt senior to the Preferred Stock, is less than $6,500,000.
If the Board of Directors of the Company elects to proceed with a transaction in
which there will be a change in control of the Company, the holders of Preferred
Stock may require us to redeem any or all of the outstanding shares of Preferred
Stock at $7.25 until the later of two business days after written notice by the
Company of the pending transaction or two business days prior to the closing of
the transaction.
CONVERSION:
The holders of Preferred Stock may require us to convert each share of Preferred
Stock into one share of common stock, subject to adjustment for stock splits and
similar transactions, any time after April 8, 2004.
VOTING RIGHTS:
The holders of Preferred Stock are required to vote together as a single class
of stock. The holders of Preferred Stock have the right to one vote for each
share of common stock into which each share of Preferred Stock can be converted.
The holders of Preferred Stock are currently entitled to elect one member of the
Company's Board of Directors.
46
TECHTEAM GLOBAL, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(continued)
NOTE 14 -- REDEEMABLE CONVERTIBLE PREFERRED STOCK (continued)
LIQUIDATION PREFERENCE:
In the event of any liquidation, dissolution or winding up of the affairs of the
Company, either voluntarily or involuntarily, the holders of Preferred Stock are
entitled to receive, prior to and in preference to any distributions to the
holders of common stock or any other security, an amount initially equal to
$7.25 per share, subject to adjustment for stock splits and similar
transactions, plus accrued but unpaid dividends.
NOTE 15 -- SEGMENT REPORTING
Operating segments are defined as components of an enterprise about which
separate financial information is available that is evaluated regularly by the
chief operating decision maker, or decision-making group, in deciding how to
allocate resources and in assessing performance. Our chief operating
decision-making group is the Senior Management Committee, which is comprised of
the President and the lead executives of each of our functional divisions. The
operating segments are managed separately because each operating segment
represents a strategic business unit that offers different services.
Our reportable operating segments include corporate help desk services,
technical staffing, systems integration, and training programs, collectively
referred to as corporate services, and leasing operations.
CORPORATE HELP DESK SERVICES - this segment provides corporations and
governments with around-the-clock (24x7x365) technical support for
their end-users and other constituencies. We support the full range of
a client's information technology ("IT") and business process
infrastructure. We also provide technical support to customers of our
client's products and software.
TECHNICAL STAFFING - this segment maintains a staff of trained
technical personnel, which we place at our clients' facilities to
provide technical support services including help desk technicians,
software developers, and network support.
SYSTEMS INTEGRATION - this segment provides IT infrastructure (personal
computers, printers, phone systems, networks, servers, switches, etc.)
support through systems integration, technology deployment, and
implementation services from project planning and maintenance to
full-scale network server and workstation installations. We offer a
wide range of information technology services for the customer, ranging
from technology consulting to desk-side support to network monitoring.
We also provide full-service IT staff and consulting services to
companies to help manage their IT infrastructure.
TRAINING PROGRAMS - this segment provides custom training and
documentation solutions that include computer-based training, distance
learning, course catalogs, registration, instructional design
consultants, customized course materials, certified trainers,
evaluation options, desk-side tutorials, and custom reports. We provide
customized training programs for many of our customers' proprietary
applications.
LEASING OPERATIONS - this segment previously wrote leases for computer,
telecommunications, and other types of capital equipment. Effective
March 31, 2000, we ceased looking for new leasing opportunities and are
currently running out our lease portfolio.
The accounting policies of the operating segments are the same as those
described in Note 1. We evaluate segment performance based on segment gross
profit.
47
TECHTEAM GLOBAL, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(continued)
NOTE 15 -- SEGMENT REPORTING (continued)
Financial information for our operating segments is as follows:
YEAR ENDED DECEMBER 31,
---------------------------------------------
2003 2002 2001
--------- --------- ----------
(In thousands)
REVENUE
Corporate services:
Corporate help desk services................ $ 67,669 $ 59,106 $ 51,316
Technical staffing.......................... 9,090 10,153 14,522
Systems integration......................... 8,195 7,197 6,918
Training programs........................... 879 1,077 2,005
--------- --------- ----------
Total corporate services........................ 85,833 77,533 74,761
Leasing operations.............................. 2,256 9,102 19,849
--------- --------- ----------
Total revenue................................... $ 88,089 $ 86,635 $ 94,610
========= ========= ==========
GROSS PROFIT (LOSS)
Corporate services:
Corporate help desk services................ $ 14,161 $ 16,092 $ 14,820
Technical staffing.......................... 1,789 1,482 2,242
Systems integration......................... 1,871 1,657 2,168
Training programs........................... 63 224 260
--------- --------- ----------
Total corporate services........................ 17,884 19,455 19,490
Leasing operations.............................. (1,868) 602 (657)
--------- --------- ----------
Total gross profit.............................. 16,016 20,057 18,833
Other operating expenses.................... (18,695) (17,801) (22,990)
Interest income............................. 1,161 896 1,186
Interest expense............................ (38) (164) (779)
Foreign currency transaction gain........... 920 37 --
--------- --------- ----------
Income (loss) before income taxes............... $ (636) $ 3,025 $ (3,750)
========= ========= ==========
DEPRECIATION AND AMORTIZATION
Corporate services:
Corporate help desk services................ $ 3,132 $ 2,907 $ 2,064
Technical staffing.......................... 2 21 419
Systems integration......................... 50 10 14
Training programs........................... 7 9 57
--------- --------- ----------
Total corporate services........................ 3,191 2,947 2,554
Leasing operations.............................. 1,273 6,747 17,217
Unallocated depreciation and amortization....... 1,427 1,398 3,404
--------- --------- ----------
Total depreciation and amortization............. $ 5,891 $ 11,092 $ 23,175
========= ========= ==========
48
TECHTEAM GLOBAL, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(continued)
NOTE 15 -- SEGMENT REPORTING (continued)
We attribute revenue to different geographic areas on the basis of the location
providing the services to the customer. Revenue and total assets by geographic
area is presented below:
GEOGRAPHIC INFORMATION
------------------------------------------------------------------------
2003 2002 2001
-------------------- -------------------- --------------------
REVENUE ASSETS REVENUE ASSETS REVENUE ASSETS
------- ------- ------- ------- ------- -------
(In thousands)
United States ....... $60,222 $61,205 $69,438 $71,731 $82,095 $81,676
Europe:
Belgium ......... 16,781 8,487 8,627 4,825 6,580 2,701
United Kingdom... 5,353 3,261 5,312 3,007 4,518 2,268
Rest of Europe... 5,733 4,747 3,258 2,301 1,417 476
------- ------- ------- ------- ------- -------
Total Europe ........ 27,867 16,495 17,197 10,133 12,515 5,445
------- ------- ------- ------- ------- -------
Total ............... $88,089 $77,700 $86,635 $81,864 $94,610 $87,121
======= ======= ======= ======= ======= =======
We provide corporate services and lease financing for major companies on an
international scale. Revenue from Ford Motor Company comprised 51.5% of total
Company revenue in 2003, 50.0% in 2002, and 43.6% in 2001. Revenue from
DaimlerChrysler comprised 13.9% of total Company revenue in 2003, 15.4% in 2002,
and 17.5% in 2001. At December 31, 2003 and 2002, amounts due from these two
customers accounted for 53.4% and 51.6% of total accounts receivable,
respectively.
Note 16 -- Contingency
DSC provides services to the Air National Guard and other departments within the
Department of Defense ("DoD"). A Facility Security Clearance ("FSC") is required
as a condition for DSC to perform its services for the DoD. As the acquiring
entity, TechTeam also needs to obtain a FSC. We have applied for a FSC, but as
of the date of the filing of this document, we have not received a response from
the DoD. It is reasonably possible that we will not be deemed eligible for a FSC
due to foreign ownership, control or influence of the Company; specifically, the
beneficial ownership of over 5% of our capital stock by ChrysCapital II, LLC, a
Mauritius entity ("ChrysCapital"), and ChrysCapital's right to appoint a member
of our Board of Directors. If we are not able to receive a FSC, either (1) we
will be required to negate the foreign ownership, control or influence, or (2)
DSC will not be able to bid on or win new or renewal business requiring a FSC,
including but not limited to the Air National Guard contract, which represented
approximately $9.7 million in revenue for DSC's 2003 fiscal year. The required
negation may include purchasing ChrysCapital's right to appoint a board member,
acquiring some or all of ChrysCapital's interest in the Company, or placing DSC
under "proxy," i.e., under the governance of a board of directors who are
independent from the Company and have required security clearances. If we are
required to place DSC under proxy, there would be a limitation on communications
between DSC and TechTeam. We are currently exploring our options, pending a
response from the DoD.
NOTE 17 -- SUBSEQUENT EVENT
On February 26, 2004, we purchased 350,000 shares of our common stock from a
director of the Company and his immediate family for $7.84 per share. The
closing price of our common stock on February 26, 2004 was $7.88. Had this
purchase of common stock occurred on January 1, 2003, our diluted loss per share
would have been $(0.11) for 2003 instead of the reported diluted loss per share
of $(0.10).
49
TECHTEAM GLOBAL, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(continued)
NOTE 18 -- SELECTED QUARTERLY FINANCIAL DATA (UNAUDITED)
Quarterly condensed consolidated results of operations are summarized as
follows:
QUARTER ENDED
-------------------------------------------------------
MARCH 31 JUNE 30 SEPTEMBER 30 DECEMBER 31
--------- ------------ ------------ -----------
2003
Revenue................................. $ 21,763 $ 21,916 $ 22,308 $ 22,102
Gross profit............................ 4,659 3,059 4,251 4,047
Income (loss) before taxes.............. 265 (1,624)(1) 22 700
Net income (loss)....................... 59 (1,424)(2) (431) 750
Earnings (loss) per share...............
Basic................................ $ 0.01 $ (0.14)(2) $ (0.04) $ 0.08
Diluted.............................. $ 0.01 $ (0.14)(2) $ (0.04) $ 0.08
(1) Includes the pre-tax loss of $1,050 from the write-down of lease equipment
and inventories.
(2) Includes the after-tax loss of $693 from the write-down of lease equipment
and inventories.
QUARTER ENDED
---------------------------------------------------------
MARCH 31 JUNE 30 SEPTEMBER 30 DECEMBER 31
------------- ---------- ------------ -----------
2002
Revenue................................. $ 22,947 $ 21,902 $ 21,132 $ 20,654
Gross profit............................ 5,154 5,170 5,519 4,214
Income (loss) before taxes.............. 1,174 766 1,241 (156)
Income (loss) before cumulative effect
of accounting change................. 642 418 696 (358)
Net income (loss)....................... (481)(1) 418 696 (358)
Earnings (loss) per share...............
Basic................................ $ (.04)(1) $ .04 $ .06 $ (.03)
Diluted.............................. $ (.04)(1) $ .04 $ .06 $ (.03)
(1) Includes the goodwill impairment loss of $1,123, net o f $0 tax, which is
recognized as the cumulative effect of accounting change.
ITEM 9. DISAGREEMENTS ON ACCOUNTING AND FINANCIAL DISCLOSURES
There were no changes in accountants, disagreements, or other events requiring
reporting under this Item.
50
PART III
ITEM 10. DIRECTORS AND EXECUTIVE OFFICERS OF THE REGISTRANT
The information to be set forth under the caption "Election of Directors and
Management Information" in the Proxy Statement dated on or about March 24, 2004,
relating to the Annual Meeting of Shareholders to be held on May 12, 2004, (the
"Proxy Statement"), is incorporated herein by reference.
The information to be set forth under the caption "Section 16(a) Beneficial
Ownership Reporting Compliance" in the Proxy Statement is incorporated herein by
reference.
ITEM 11. EXECUTIVE COMPENSATION
The information to be set forth under the caption "Compensation of Executive
Officers" in the Proxy Statement is incorporated herein by reference.
ITEM 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND
RELATED STOCKHOLDER MATTERS
The information to be set forth under the caption "Election of Directors and
Management Information -- Security Ownership of Certain Beneficial Holders and
Management" in the Proxy Statement is incorporated herein by reference.
EQUITY COMPENSATION PLAN INFORMATION
-------------------------------------------------------------------------------------------
(a) (b) (c)
-------------------------- -------------------------- ------------------------------
Number of securities
Number of securities to be remaining available for future
issued upon exercise of Weighted-average exercise issuance under equity
outstanding options, price of outstanding compensation plans
warrants options, (excluding securities
Plan Category and rights (1) warrants and rights reflected in column (a))
------------- -------------- ------------------- ------------------------
Equity compensation plans
approved by security holders....... 340,000 $8.47 560,000
Equity compensation plans not
approved by security holders....... 863,018 6.37 1,055,694
--------- ----- ---------
Total................................. 1,203,018 $6.96 1,615,694
========= ===== =========
(1) Represents options to purchase shares of the Company's common stock.
ITEM 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS
The information to be set forth under the caption "Compensation of Executive
Officers -- Certain Relationships and Related Transactions" in the Proxy
Statement is incorporated herein by reference.
ITEM 14. CONTROLS AND PROCEDURES
As of December 31, 2003, an evaluation was performed under the supervision and
with the participation of the Company's management, including the Chief
Executive Officer and Chief Financial Officer, of the effectiveness of the
design and operations of the Company's disclosure controls and procedures. Based
upon that evaluation, the Company's Management, including the CEO and CFO,
concluded that the Company's disclosure controls and procedures were effective
as of December 31, 2003. There have been no significant changes in the company's
internal controls or in other factors that could significantly affect internal
controls subsequent to December 31, 2003.
51
PART IV
ITEM 15. EXHIBITS, FINANCIAL STATEMENT SCHEDULES, AND REPORTS ON FORM 8-K
a) Certain documents are filed as part of this Report on Form
10-K.
(1) Financial Statements "Item 8 Financial Statements and
Supplementary Data" and Item 14 (d) below.
PAGE
----
Report of Independent Auditors..................................................................... 24
Consolidated Statements of Operations -- Years Ended December 31, 2003, 2002, and 2001.............. 25
Consolidated Statements of Comprehensive Income (Loss) -- Years Ended December 31,
2003, 2002, and 2001............................................................................ 26
Consolidated Statements of Financial Position -- December 31, 2003 and December 31, 2002............ 27-28
Consolidated Statements of Shareholders' Equity -- Years Ended December 31, 2003, 2002, and 2001.... 29
Consolidated Statements of Cash Flows -- Years Ended December 31, 2003, 2002, and 2001.............. 30
Notes to the Consolidated Financial Statements...................................................... 31-50
(1) Financial Statement Schedules
Schedule II - Valuation and Qualifying Accounts for the years
ended December 31, 2003, 2002 and 2001
(2) Exhibits.
REFERENCE *
EXHIBIT OR PAGE
NUMBER EXHIBIT NUMBER
- ------ ------- ------
2.1 Stock Purchase Agreement dated as of December 31, 2003, by and among TechTeam Global,
Inc. and Digital Support Corporation, Peter S. Brigham, Robert H. Brigham, Christian
J. Burneko, Fred O. Cornett, Jr., David W. Han, Satish Lulla, Raj K. Sachdev and
Digital Support Corporation 401(K) Plan. *13
3.1 Certification of Incorporation of TechTeam Global, Inc. filed with the Delaware *9
Secretary of State on September 14, 1987.
3.2 Certificate of Amendment dated November 27, 1987 to our Certificate of Incorporation. *9
3.3 Certificate of Amendment dated May 8, 2002 to Certificate of Incorporation *9
3.4 Bylaws of TechTeam Global, Inc. as Amended and Restated October 28, 2003. *12
3.5 Certificate of Designations of the Series A Convertible Preferred Stock dated April 7, *10
2003.
3.6 Certificate of Correction of Certificate of Designations of the Series A Convertible 62-65
Preferred Stock dated May 5, 2003.
4.1 Rights Agreement dated as of May 6, 1997, between TechTeam Global, Inc. and U.S. Stock
Transfer Corporation, as Rights Agent, which includes as Exhibit A thereto the Form
of Certificate of Designations, as Exhibit B thereto the Form of Right Certificate,
and *6 as Exhibit C thereto the Summary of Rights to Purchase Preferred Stock.
4.2 Second Amendment of Rights Agreement dated as of May 6, 1997. *14
10.1 Lease Agreement for office space in Southfield, Michigan known as the Cumberland Tech
Center between the Company and Eleven Inkster Associates dated *2
September 29, 1993.
52
REFERENCE *
EXHIBIT OR PAGE
NUMBER EXHIBIT NUMBER
- ------ ------- ------
10.2 Sixth Amendment Lease Agreement dated March 13, 2000 for office space in Southfield,
Michigan between Eleven Inkster Associates and the Company. *11
10.3 Lease for office space in Dearborn, Michigan between the Company and Dearborn Atrium
Associates Limited Partnership dated November 18, 1996. *5
10.4 Lease Agreement for office space in Davenport, Iowa known as the 1010 Shopping Center
between the Company and Partnership 1010, L.L.P. dated August 28, 1999. *7
10.5 1990 Nonqualified Stock Option Plan. *1
10.6 1996 Nonemployee Directors Stock Plan. *4
10.7 Supplemental Retirement Plan dated October 1, 2000. *7
10.8 Employment Agreement Relating to Change of Control. 66-72
10.9 Employment Agreement between TechTeam Global, Inc. and William F. Coyro, Jr. dated
January 1, 2003. *9
10.10 Agreement with Ford Motor Company dated July 31, 2002. *8
10.11 Employment Agreement between TechTeam Europe, NV and Christoph Neut dated October 2,
1996. *9
10.12 Securities Purchase Agreement between TechTeam Global, Inc. and ChrysCapital II, LLC
dated April 8, 2003 (excluding Exhibits and Schedules thereto*). *10
10.13 Registration Rights Agreement between TechTeam Global, Inc. and ChrysCapital II, LLC
dated April 8, 2003. *10
10.14 TechTeam Global, Inc. Executive Annual Incentive Plan. 73-77
10.15 TechTeam Global, Inc. Executive Long Term Incentive Program. 78-85
10.16 Office Lease Agreement by and between FJ Dulless Business Park II, L.L.C., as
Landlord, and Digital Support Corporation, as Tenant, dated December 21, 2000. 86-126
10.17 Lease Contract between IMMOBILIERE DE LA RUE DE STRASBOURG S.A and TechTeam Global
NV/SA, as amended, dated April 4, 2003. 124-149
14.1 TechTeam Global, Inc. Code of Business Conduct. 150-153
21 List of subsidiaries of TechTeam Global, Inc. 154
23.1 Consent of Independent Auditors. 155
31.1 Certification Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002. 156
31.2 Certification Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002. 157
32.1 Certification Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002. 158
32.2 Certification Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002. 159
53
EXHIBIT
-------
*1 Incorporated by reference to our Annual Report on Form 10-K for the
year ended December 31, 1990, filed as Exhibit 4.14 thereto.
*2 Incorporated by reference to our Annual Report on Form 10-KSB for the
year ended December 31, 1993.
*3 Incorporated by reference to our Annual Report on Form 10-K for the
year ended December 31, 1995.
*4 Incorporated by reference to our Registration Statement on Form S-3
(Registration No. 333 - 10687).
*5 Incorporated by reference to our Annual Report on Form 10-K dated
December 31, 1996.
*6 Incorporated by reference to our Registration Statement on Form 8-A
dated May 9, 1997.
*7 Incorporated by reference to our Annual Report on Form 10-K dated March
31, 2001.
*8 Incorporated by reference to our Report on Form 10-Q dated August 8,
2002.
*9 Incorporated by reference to our Report on Form 10-K dated March 18,
2003.
*10 Incorporated by reference to our Report on Form 8-K dated April 9,
2003.
*11 Incorporated by reference to our Report on Form 10-Q dated August 14,
2003.
*12 Incorporated by reference to our Report on Form 10-Q dated November 7,
2003.
*13 Incorporated by reference to our Report on Form 8-K dated January 14,
2004.
*14 Incorporated by reference to our Registration Statement on form
8-A12G/A, dated May 22, 2003.
Exhibits 10.9, 10.12, 10.16, and 10.18 represent management, contracts, and
compensatory plans.
b) Reports on Form 8-K
(i) Announcement of the election of Larry W. Granger as
Chief Operating Officer dated October 1, 2003.
(ii) Announcement of the election of Robert W. Gumber as
Vice President of Operations - Europe dated October
8, 2003.
(iii) Announcement of the Company's earnings for the third
quarter of 2003 dated November 7, 2003.
(iv) Announcement that TechTeam Global has entered into a
non-binding letter of intent dated
November 20, 2003.
ITEM 16. PRINCIPAL ACCOUNTANT, FEES, AND SERVICES
The information to be set forth under the caption "Fees of the Independent
Auditors for 2002 and 2001" in the Proxy Statement is incorporated herein by
reference.
54
SIGNATURES
Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange
Act of 1934, the registrant has duly caused this report to be signed on its
behalf by the undersigned, thereunto duly authorized.
TECHTEAM GLOBAL, INC.
Date: March 24, 2003 By: /s/ David W. Morgan
--------------------
David W. Morgan
Chief Financial Officer
and Treasurer (Principal
Financial and Accounting
Officer)
Pursuant to the requirements of the Securities Exchange Act of 1934, this report
has been signed by the following persons in the capacities indicated on March
24, 2003.
/s/ William F. Coyro, Jr. President, Chief Executive Officer,
- ---------------------------------------- and Director (Principal Executive Officer)
William F. Coyro, Jr.
/s/ Kim A.Cooper Director
- ----------------------------------------
Kim A. Cooper
/s/ G. Ted Derwa Director
- ----------------------------------------
G. Ted Derwa
/s/ Peter T. Kross Director
- ----------------------------------------
Peter T. Kross
/s/ Conrad L. Mallett, Jr. Director
- ----------------------------------------
Conrad L. Mallett, Jr
/s/ Wallace D. Riley Director
- ----------------------------------------
Wallace D. Riley
/s/ Gregory C. Smith Director
- ----------------------------------------
Gregory C. Smith
/s/ Richard G. Somerlott Director
- ----------------------------------------
Richard G. Somerlott
/s/ Brahmal Vasudevan Director
- ----------------------------------------
Brahmal Vasudevan
/s/ Ronald T. Wong Director
- ----------------------------------------
Ronald T. Wong
55
SCHEDULE II -- VALUATION AND QUALIFYING ACCOUNTS
FOR THE YEARS ENDED DECEMBER 31, 2003, 2002, AND 2001
BALANCE AT CHARGED TO BALANCE
BEGINNING COSTS AND DEDUCTIONS AT END
DESCRIPTION OF PERIOD EXPENSES (A) OF PERIOD
--------------- ------------- ------------- ------------- -------------
2003
Allowance for doubtful accounts......... $ 597 $ 1,071 $ (290) $ 1,378
Reserve for leasing inventories and
equipment............................ 2,797 1,677 (4,173) 301
Valuation allowance for deferred taxes.. -- 668 -- 668
2002
Allowance for doubtful accounts......... $ 433 $ 243 $ (79) $ 597
Reserve for leasing inventories and
equipment.......................... 3,018 777 (998) 2,797
2001
Allowance for doubtful accounts......... $ 313 $ 549 $ (429) $ 433
Reserve for leasing inventories and
equipment.......................... 805 2,318 (105) 3,018
(A) Deductions represent uncollectible accounts written-off, the disposal of
off-lease equipment and equipment leased to others, and reclassifications.
56
INDEX OF EXHIBITS
EXHIBIT
NUMBER EXHIBIT
- ------- --------------------------------------------------------------
3.6 Certificate of Correction of Certificate of Designations of
the Series A Convertible Preferred Stock, dated May 5, 2003.
10.8 Employment Agreement Relating to Change of Control.
10.14 TechTeam Global, Inc. Executive Annual Incentive Plan.
10.15 TechTeam Global, Inc. Executive Long Term Incentive Program.
10.16 Office Lease Agreement by and between FJ Dulless Business Park
II, L.L.C., as Landlord, and Digital Support Corporation, as
Tenant, dated December 21, 2000.
10.17 Lease Contract between IMMOBILIERE DE LA RUE DE STRASBOURG S.A
and TechTeam Global NV/SA, as amended, dated April 4, 2003.
14.1 TechTeam Global, Inc. Code of Business Conduct.
21 List of subsidiaries to TechTeam Global, Inc.
23.1 Consent of Independent Auditors.
31.1 Certification Pursuant to Section 302 of the Sarbanes-Oxley
Act of 2002.
31.2 Certification Pursuant to Section 302 of the Sarbanes-Oxley
Act of 2002.
32.1 Certification Pursuant to Section 906 of the Sarbanes-Oxley
Act of 2002.
32.2 Certification Pursuant to Section 906 of the Sarbanes-Oxley
Act of 2002.
57