CREDIT ACCEPTANCE CORPORATION - 10-K Annual Report

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SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549

FORM 10-K

[X] ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF
THE SECURITIES EXCHANGE ACT OF 1934

FOR THIS FISCAL YEAR ENDED DECEMBER 31, 2001 COMMISSION FILE NUMBER 000-20202

CREDIT ACCEPTANCE
CORPORATION
(EXACT NAME OF REGISTRANT AS SPECIFIED IN ITS CHARTER)

MICHIGAN 38-1999511
(State or other jurisdiction of incorporation (I.R.S. Employer Identification No.)
or organization)

25505 W. TWELVE MILE ROAD, SUITE 3000 48034-8339
SOUTHFIELD, MICHIGAN (Zip Code)
(Address of Principal Executive Offices)

Registrant's telephone number, including area code: (248) 353-2700

Securities Registered Pursuant to Section 12(b) of the Act:

None

Securities Registered Pursuant to Section 12(g) of the Act:

Common Stock

Indicate by check mark whether the registrant (1) has filed all reports required
to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during
the preceding 12 months (or for such shorter period that the registrant was
required to file such reports), and (2) has been subject to such filing
requirements for the past 90 days. Yes [X] No [ ]

Indicate by check mark if disclosure of delinquent filers pursuant to Item 405
of Regulation S-K is not contained herein, and will not be contained, to the
best of registrant's knowledge, in definitive proxy or information statements
incorporated by reference in Part III of this Form 10-K or any amendment to this
Form 10-K. [ ]

The aggregate market value of 12,668,368 shares of the Registrant's common stock
held by non-affiliates on February 28, 2002 was approximately $125,923,578. For
purposes of this computation all officers, directors and 10% beneficial owners
of the Registrant are assumed to be affiliates. Such determination should not be
deemed an admission that such officers, directors and beneficial owners are, in
fact, affiliates of the Registrant.

At February 28, 2002 there were 42,649,699 shares of the Registrant's Common
Stock issued and outstanding.

DOCUMENTS INCORPORATED BY REFERENCE

Portions of the Registrant's definitive Proxy Statement pertaining to the 2002
Annual Meeting of Shareholders (the "Proxy Statement") filed pursuant to
Regulation 14A are incorporated herein by reference into Part III.
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CREDIT ACCEPTANCE CORPORATION
YEAR ENDED DECEMBER 31, 2001

INDEX TO FORM 10-K

1

PART I

ITEM 1. BUSINESS

GENERAL

Credit Acceptance Corporation (the "Company" or "Credit Acceptance"),
incorporated in Michigan in 1972, is a financial services company specializing
in products and services for a network of automobile dealers. Credit Acceptance
provides participating dealers with financing sources for consumers with limited
access to credit by offering "guaranteed credit approval". The Company delivers
credit approvals through the internet. Other services include marketing, sales
training and a wholesale purchasing cooperative. Through its financing program,
Credit Acceptance helps consumers change their lives by providing an opportunity
to strengthen and reestablish their credit standing by making timely monthly
payments. The Company refers to participating dealers who share its commitment
to changing customers' lives as "dealer-partners".

Credit Acceptance Corporation was founded to service and collect automobile
loans originated and funded by automobile dealerships owned by the Company's
founder and current Chairman, Donald Foss. During the 1980's, the Company began
to market this service to non-affiliated dealers and, at the same time, began to
offer financing to these dealers in the form of a cash payment to the
dealer-partner (an "Advance") secured by the future collections on the loans
serviced for that dealer-partner. Today, the Company's program is offered in the
United States, Canada and the United Kingdom.

PRINCIPAL BUSINESS

A customer who does not qualify for conventional automobile financing can
purchase a vehicle from a Credit Acceptance dealer-partner and finance the
purchase through the Company. As payment for the vehicle the dealer-partner
receives the following: (i) a down payment from the customer; (ii) a cash
Advance from the Company; and (iii) after the Advance has been recovered, the
cash from payments made on the loan, net of certain collection costs and the
Company's servicing fee. The Company's servicing fee is equal to a fixed
percentage (typically 20%) of each payment collected. In addition, the Company
receives fees for other products and services. Customers and dealer-partners
benefit as follows:

Customers. The Company helps change the lives of customers who do not
qualify for conventional automobile financing by helping them obtain quality
transportation and, equally important, rehabilitate their credit through the
timely repayment of their automobile loan.

Dealer-Partners. The Company's program significantly increases
dealer-partners' profits in the following ways:

- The Company enables dealer-partners to sell cars to customers who could
not obtain financing without the Company's program. In addition,
satisfied customers often become repeat customers by financing future
vehicle purchases either through the Company's program or, after they
have successfully rehabilitated their credit, through conventional
financing.

- The ability to advertise "guaranteed credit approval" attracts many
customers who mistakenly assume they do not qualify for conventional
financing, but who can actually qualify.

- The customers attracted to dealer-partners by "guaranteed credit
approval" often use other services the dealerships offer and refer
friends and relatives to them.

- As part of the Company's unique business model, dealer-partners share in
the profits not only from the sale of the vehicle, but also from its
financing.

The Company is organized into three primary business segments the: North
America Operation ("North America" or "North American"), United Kingdom
Operation ("United Kingdom") and Automotive Leasing Operation. In early 2002,
the Company stopped originating automobile leases and is in the process of
liquidating the lease portfolio. See Note 13 to the consolidated financial
statements for information regarding the Company's reportable segments.

2

Credit Acceptance derives its revenues from the following principal
sources: (i) servicing fees (which are accounted for as finance charges) earned
as a result of servicing automobile loans originated and assigned to the Company
by dealer-partners; (ii) lease revenue from investments in operating leases; and
(iii) other income which primarily consists of fees earned from the Company's
third party service contract programs, premiums earned on service contract and
credit life insurance programs, interest income and fees from loans made
directly to dealer-partners for floor plan financing and working capital
purposes, revenue from secured line of credit loans offered to certain
dealer-partners, monthly fees from the internet origination system, and fees
charged to dealer-partners at the time they enroll in the Company's program. The
following table sets forth the percent relationship to total revenue of each of
these sources.

OPERATIONS

North America and United Kingdom Operations

Sales and Marketing. The Company's target market is a select group of the
more than 90,000 independent and franchised dealers in the United States, Canada
and the United Kingdom. In the Company's market development process, the Company
identifies the best dealers in each geographic market and grants a select group
of these dealers an exclusive market territory in return for their commitment to
the Company's program. The selective marketing of the Company's program is
intended to: (i) result in a network consisting of the highest quality
dealer-partners who share the Company's commitment to changing lives; and (ii)
increase the value of the Company's program to the Company's dealer-partners.
Dealer-partners pay a one time enrollment fee to join the Company's program. A
new dealer-partner is required to execute a servicing agreement, which defines
the legal relationship between the Company and the dealer-partner.

Under the servicing agreement, a dealer-partner represents that it will
only submit loans to Credit Acceptance which satisfy criteria established by the
Company, meet certain conditions with respect to the binding nature and the
status of the security interest in the purchased vehicle and comply with
applicable state, federal and foreign laws and regulations. Dealer-partners
receive a monthly statement from the Company, summarizing all transactions on
loans originated by such dealer-partner.

The servicing agreement may be terminated by the Company or by the
dealer-partner upon 30 days prior written notice. The Company may terminate the
servicing agreement immediately in the case of an event of default by the
dealer-partner. Events of default include, among other things: (i) the
dealer-partner's failure to perform or observe covenants in the servicing
agreement; (ii) the dealer-partner's breach of a representation in the servicing
agreement; (iii) a misrepresentation by the dealer-partner relating to an
automobile loan submitted to the Company; or (iv) the appointment of a receiver
for, or the bankruptcy or insolvency of, the dealer-partner. Upon any
termination by the dealer-partner or in the event of a default, the
dealer-partner must immediately pay the Company: (i) any unreimbursed collection
costs; (ii) any unpaid Advances and all amounts owed by the dealer-partner to
the Company; and (iii) a termination fee equal to 20% of the then outstanding
amount of the automobile loans accepted by the Company. Upon receipt in full of
such amounts, the Company will reassign the automobile loan receivable and its
security interest in the financed vehicle to the dealer-partner. In the event of
a termination by the Company (or any other termination if the Company and the
dealer-partner agree), the Company may continue to service automobile loans
accepted prior to termination in the normal course of business without charging
a termination fee.

Loan Origination. Once a dealer-partner has enrolled in the Company's
program, they may begin submitting automobile loans to the Company for approval
and funding. Applications are submitted to the

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Company either by facsimile or through the Company's internet based credit
application processing system ("CAPS"). CAPS was installed on a pilot basis in
August 2000 and was offered to all dealer-partners beginning in January 2001. In
2001, approximately 57.0% of the Company's loans were approved through CAPS.
CAPS allows dealer-partners to input a credit application and view the response
from the Company on-line. The CAPS system, which is patent pending, allows
dealer-partners to: (i) receive an approval from the Company much faster than
with traditional methods; and (ii) interact with the Company's credit scoring
system to improve the structure of each transaction prior to delivery.
Applications not submitted through CAPS receive a response from the Company via
facsimile. All responses include the amount of the Advance, as well as any
stipulations required for funding. The amount of the Advance is determined by
the Company's proprietary credit score, which considers data contained in the
customer's credit application, the customer's credit bureau report, the
structure of the proposed transaction and vehicle information.

CAPS interfaces with the Company's application and contract system ("ACS").
ACS has been used by the Company to originate automobile loans in North America
since May 1997. Loan information is entered into ACS either manually or through
a download from CAPS. ACS provides credit scoring capability as well as the
ability to process loan packages. ACS compares loan data against information
provided during the approval process and allows the funding analyst to check
that all stipulations have been met prior to funding. The Company's credit
scoring system predicts the probability of default based upon the historical
performance of automobile loans in the Company's portfolio that share similar
characteristics. The performance of the credit scoring system is evaluated
monthly by comparing projected to actual loan performance. Adjustments are made
to the credit scoring system when necessary.

The United Kingdom Operation utilizes a manual loan origination process
that mirrors automated processes utilized in North America. The United Kingdom
Operation does not currently utilize credit scoring or an internet origination
system.

Each Advance to a dealer-partner is secured by a lien on the financed
vehicle. As Advances are originated, they are automatically assigned to the
originating dealer-partner's open pool of Advances. Periodically, pools are
closed and subsequent Advances are assigned to a new pool. All Advances due from
a dealer-partner are secured by the future collections on the dealer-partner's
portfolio of automobile loans. Collections on all related automobile loans
within the pool, after payment of the Company's servicing fee and reimbursement
of certain collection costs, are applied to reduce the aggregate Advance balance
owing against those loans. Once the Advance balance has been repaid, the
dealer-partner is entitled to receive future collections from automobile loans
within that pool, after payment of the Company's servicing fee and reimbursement
of certain collection costs. The Company's acceptance of automobile loans is
generally without recourse to the general assets of the dealer-partner.

Upon acceptance of the automobile loan, the Company records the gross
amount of the loan as a gross automobile loan receivable and the amount of its
servicing fee as an unearned finance charge which, for balance sheet purposes,
is netted from the gross amount of the loan. The Company records the remaining
portion of the loan (the gross amount of the loan less the unearned finance
charge) as dealer holdbacks. For balance sheet purposes, dealer holdbacks are
shown net of the current Advance balance.

Information on the Company's loan portfolio, for years 1997-2001, is
presented in the following table:

As shown above, the average loan amount accepted increased to $10,724 in
2001 from $8,867 in 2000 and the average Advance declined to 49.3% in 2001 from
52.5% in 2000. The increase in the average loan size was

4

accompanied by an increase in the average initial maturity of loans accepted, to
36 months from 32 months in 2001 and 2000, respectively. The changes to the
average loan size and term were a result of program changes that allowed
dealer-partners to write contracts for longer terms than in prior periods.

Servicing and Collections. In North America, the Company's pre-repossession
collectors are organized into teams. The Company's first payment miss team
services loans of customers who have failed to make one of their first three
payments on time. A collection call is generally placed to these customers the
day after the payment is due. Once a customer has made their first three
payments, a regional collection team services their loan. Regional teams service
all loans originated by dealer-partners within their area. The Company has
implemented an incentive system to encourage collectors to collect the full
amount due and eliminate the delinquency on loans assigned to their team.
Collectors recommend repossession of the vehicle based on a variety of factors
including the amount of the delinquency and the estimated value of the vehicle.
All recommendations are approved by a collection team supervisor.

When a loan is approved for repossession, the account is transferred to the
repossession department. Repossession personnel continue to service the loan as
it is being assigned to a third party repossession agent on a contingency basis.
Once a vehicle has been repossessed, the customer can negotiate a redemption
with the Company, whereby the vehicle is returned to the customer in exchange
for reducing or eliminating the past due balance. If the redemption process is
not successful, the vehicle is shipped to a wholesale automobile auction and
scheduled for sale. Prior to sale, the Company's remarketing representatives
inspect the vehicle and authorize repair and reconditioning work in order to
increase the sale proceeds at auction.

If the vehicle sale proceeds are not sufficient to satisfy the balance
owing on the loan, it is assigned either to: (i) the Company's senior collection
team, in the event that the customer is willing to make payments on the
deficiency balance; or (ii) the Company's legal team, if it is believed that
legal action is required to reduce the deficiency balance owing on the loan. The
Company's legal team assigns loans to third party collection attorneys who file
a claim and upon obtaining a judgment, garnish wages or other assets.

Collectors rely on two systems to service accounts in North America, the
collection system ("CS") and the loan servicing system ("LSS"). LSS and CS are
connected through a real time interface. CS has been utilized since 1989. The
system interfaces with a predictive dialer and records all activity on a loan,
including details of past phone conversations with the customer, collection
letters sent, promises to pay, broken promises, repossession orders and
collection attorney activity. LSS was installed in 1997. The system maintains a
record of all transactions relating to loans originated after July 1990 and is
the primary source of management reporting including data utilized to: (i)
evaluate the Company's proprietary credit score; (ii) forecast future
collections; (iii) establish the Company's reserve for Advance losses; and (iv)
analyze the profitability of the Company's program.

The Company utilizes one major computer system in the United Kingdom
Operation that combines functionality included in LSS and CS. The collection
process is less automated in the United Kingdom than in North America. The
system in the United Kingdom provides data utilized to: (i) forecast future
collections; (ii) establish the Company's reserve for Advance losses; and (iii)
analyze the profitability of the Company's program.

Ancillary Products and Other Services

The Company offers other products that benefit both the dealer-partner and
customer. Information about the current products offered is provided below:

In North America, the Company maintains relationships with certain
insurance carriers which provide dealer-partners the ability to offer customers
credit life and disability insurance. Should the consumer elect to purchase this
insurance, the premium on the insurance policy is added to the amount due under
the automobile loan and to the Advance balance. The Company is not involved in
the actual sale of the insurance; however, the insurance carrier cedes the
premiums, less a fee, and the insurance coverage to a wholly-owned subsidiary of
the Company, which reinsures the coverage under the policy. As a result, the
Company, through

5

its subsidiary, bears the risk of loss under coverage ceded to it, and earns
revenues from premiums ceded and the investment of such funds.

The Company also provides North American dealer-partners the ability to
offer two warranty products to customers. One product is written through a
wholly-owned subsidiary, while the other is written by an independent third
party. Under the warranty written through the Company's subsidiary, the premium
on the warranty contract is added to the amount due under the automobile loan.
The cost of the warranty, plus a commission earned by the dealer-partner on the
sale of the warranty, is added to the Advance balance. The administration of
this program has been subcontracted to a third party experienced in
administering such programs. The Company, through its subsidiary, bears all risk
of loss relating to claims.

Under the third party program, the premium on the warranty contract is
added to the amount due under the automobile loan. The cost of the warranty,
plus a commission earned by the dealer-partner on the sale of the warranty is
added to the Advance balance. A portion of the amount added to the Advance
balance is retained by the Company as a fee. The third party bears all of the
risk of loss on claims relating to these warranties.

In the United Kingdom, a relationship is maintained with third party
providers, which allow dealer-partners in the United Kingdom the ability to
offer credit life and disability insurance, warranty products and guaranteed
asset protection insurance ("GAP") to consumers. For each product, the premium
is added to the amount due under the automobile loan. The cost of each product,
plus a commission earned by the dealer-partner on the sale of each product, is
added to the Advance balance. A portion of the amount added to the Advance
balance is retained by the Company as a fee. The third party bears all the risk
of loss on claims relating to these products.

Floor Plan Financing. In North America, floor plan financing is offered on
a limited basis to certain dealers, most of who participate in the Company's
financing program. Under these financing arrangements, loans are provided to
finance the dealer's inventory. Dealers are charged documentation fees in
connection with each vehicle financed, plus interest on the unpaid balance at
rates which range from 12% to 18% per annum. Security for these loans generally
consists of: (i) a lien on the financed inventory; (ii) a security interest in
the dealer's portfolio of automobile loans serviced by the Company; and (iii)
the personal guaranty of the owner.

Secured Working Capital Loans. On a very limited basis, the Company
provides working capital loans to dealer-partners. Dealer-partners are charged
an origination fee when the loan is funded and pay interest on the obligation at
rates ranging from 12% to 18% per annum. These loans are secured by a lien on
the dealer-partner's portfolio of automobile loans.

Secured Line of Credit Loans. Beginning in 2000, the North America
Operation offered line of credit arrangements to certain dealers who were not
participating in the Company's core program. These lines of credit are secured
primarily by automobile loans, originated and serviced by the dealer, with
additional security provided by the personal guarantee of the owner. The
effective interest rate on these loans varies based upon the amount advanced to
the dealer and the percentage of collections on the loan portfolio required to
be remitted to the Company. During the third quarter of 2001, the Company
discontinued offering this program to new dealers, and is in the process of
reducing the amount of capital invested with existing dealers.

Automotive Leasing Operation

In early 2002, the decision was made to exit the leasing business. This
decision was based upon the conclusion that the leasing business was unlikely to
produce a higher return than the Company's automobile lending business over the
long-term. The Company purchased vehicle leases from dealer-partners for an
amount based on the value of the vehicle as determined by an industry guidebook,
assumed ownership of the related vehicle from the dealer-partner and received
title to the vehicle. This program differed from the Company's principal
business in that, as leases were purchased outright, the Company has no
potential liability to the dealer-partner for future collections after the
purchase of the lease. Additionally, the customer was required to remit a
security deposit to the Company. At lease termination, the Company is
responsible for

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the ultimate disposal of the vehicle, which is sold back to the dealer-partner,
to the customer or at auction. Leases generally have an original term ranging
from 24 to 48 months, with an average of 36 months.

Sales and Marketing. The Company's automobile lease program was marketed
primarily to select franchise dealers. Prior to participating in the program,
dealers were required to execute a servicing agreement, which defined the legal
relationship between the dealer and the Company.

Lease Origination. Once enrolled, dealer-partners were eligible to submit
automobile leases to the Company. Automobile lease applications were submitted
by facsimile. Data contained in the lease application was entered into a module
of ACS specifically customized to process leases. The price at which the Company
acquired the automobile lease was based upon the value of the vehicle as
determined by industry guidebooks. As payment for the vehicle, the
dealer-partner received the down payment from the customer and the proceeds from
the sale of the automobile lease to the Company. The amount of the security
deposit required from the customer was determined by a proprietary credit score
developed specifically for leasing. Factors considered by the credit scoring
system include data contained in the customer's credit application, the
customer's credit bureau report, the structure of the proposed transaction and
vehicle information.

Servicing. The Company utilizes a third party to record all transaction
data relating to the portfolio of automobile leases. Collectors utilize the
third party's system, together with a customized module of CS to service the
lease portfolio.

CREDIT LOSS POLICY

North America and United Kingdom Operations

The Company maintains: (i) a reserve for Advance losses; and (ii) a reserve
for earned but unpaid servicing fees called the allowance for credit losses.

Reserve for Advance losses. The Company maintains a reserve against
Advances that are not expected to be recovered through collections on the
related automobile loan portfolio. For purposes of establishing the reserve, the
present value of estimated future collections for each dealer-partner's loan
portfolio is compared to the related Advance balance. The discount rate used for
present value purposes is equal to the rate of return expected at the
origination of the Advance. To the extent that the present value of future
collections is less than the Advance balance due from a dealer-partner, the
Company records a reserve equal to the difference between the Advance and the
present value of the future collections. The Company maintains historical loss
experience for each dealer-partner on a static pool basis and uses this
information to forecast the timing and amount of future collections on each
dealer-partner's portfolio. Proceeds from one dealer-partner's portfolio cannot
be used to offset losses relating to another dealer-partner.

Advance losses represent the Company's primary credit risk. The risk of
Advance losses increases as the spread between the collection rate and Advance
rate narrows. The Company's primary protection against future losses relates to
managing this spread appropriately.

Allowance for credit losses. The Company maintains an allowance for credit
losses that covers earned but unpaid servicing fees on automobile loans
receivable in non-accrual status. Servicing fees, which are booked as finance
charges, are recognized under the interest method of accounting until the
underlying obligation is 90 days past due on a recency basis. At such time, the
Company suspends the recognition of revenue and records a provision for credit
losses equal to the earned but unpaid revenue. Once a loan is classified in non-
accrual status, it remains in non-accrual status for the remaining life of the
loan. Revenue on non-accrual loans is recognized on a cash basis. Loans on which
no payment has been received for nine months are written off.

Automotive Leasing Operation

The Company maintains: (i) a reserve for repossession losses; and (ii) a
reserve for residual losses.

Reserve for repossession losses. The repossession reserve covers losses
resulting from earned but unpaid revenue on leases transferred to non-accrual
status during the period and losses resulting from the sale of
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repossessed vehicles. Leases are transferred to non-accrual status once the
obligation is 90 days past due on a recency basis. At that time, the Company
suspends the recognition of lease revenue and makes a provision equal to the
earned but unpaid revenue.

Reserve for residual losses. The residual reserve covers losses resulting
from the disposal of vehicles at the end of the lease term. The Company
establishes the residual values based upon an industry guidebook and the
Company's repossession experience.

COMPETITION

The market for customers who do not qualify for conventional financing is
large and highly competitive. The market is currently served by banks, captive
finance affiliates of automobile manufacturers, credit unions and independent
finance companies both publicly and privately owned. Many of these companies are
much larger and have greater resources than the Company. These companies
typically target higher credit tier customers within the Company's market. While
the Company currently is not aware of any other company offering guaranteed
credit approval on a national scale, there can be no assurance that direct
competition will not emerge and that the Company will be able to compete
successfully.

CUSTOMER AND GEOGRAPHIC CONCENTRATIONS

As of December 31, 2001, approximately 42.1% of North American
dealer-partners were located in Michigan, Virginia, New York, Maryland, Ohio,
and Tennessee. These dealer-partners accounted for approximately 45.7% of the
number of loans accepted in North America in 2001. As of December 31, 2001,
approximately 15.5% of the Company's dealer-partners were located in the United
Kingdom. These dealer-partners accounted for approximately 12.7% of the new
loans accepted by the Company. No single dealer-partner accounted for more than
10% of the number of automobile loans accepted by the Company during 2001, 2000
or 1999. However, two dealer-partner groups in the United Kingdom accounted for
approximately 66.1%, 53.3% and 47.4% of new loans accepted in 2001, 2000 and
1999, respectively.

The Company regularly purchased automobile leases originated by affiliated
dealer-partners owned by the Company's: (i) majority shareholder and Chairman;
and (ii) President. Automobile leases accepted from affiliated dealer-partners
were $1.4 million, $10.1 million, and $5.8 million in 2001, 2000, and 1999,
respectively. Affiliated dealer-partners originated approximately 4.6%, 22.6%,
and 60.4% of the value of automobile leases purchased and approximately 4.2%,
24.8%, and 63.6% of the number of automobile leases purchased by the Company
during 2001, 2000, and 1999, respectively.

The number and value of automobile loans accepted by the Company from
affiliated dealer-partners did not represent more than 2.5% of the total number
and value of automobile loans accepted during each of the last three years.

The following table sets forth, for each of the last three years for the
Company's domestic and foreign operations, the amount of revenues from customers
and long-lived assets (in thousands):

8

The Company's operations are structured to achieve consolidated objectives.
As a result, significant interdependencies and overlaps exist among the
Company's domestic and foreign operations. Accordingly, the revenue and
identifiable assets shown may not be indicative of the amounts which would have
been reported if the domestic and foreign operations were independent of one
another.

REGULATION

The Company's businesses are subject to various state, federal and foreign
laws and regulations which require licensing and qualification, limit interest
rates, fees and other charges associated with the automobile loans and lease
agreements assigned to the Company, require specified disclosures by automobile
dealer-partners to customers, govern the sale and terms of the ancillary
products and define the Company's rights to repossess and sell collateral.
Failure to comply with, or an adverse change in, these laws or regulations could
have a material adverse effect on the Company by, among other things, limiting
the states or countries in which the Company may operate, restricting the
Company's ability to realize the value of the collateral securing the loans and
leases, or resulting in potential liability related to loans and leases accepted
from dealer-partners. In addition, governmental regulations which would deplete
the supply of used vehicles, such as environmental protection regulations
governing emissions or fuel consumption, could have a material adverse effect on
the Company. The Company is not aware of any such legislation currently pending.

The sale of insurance products in connection with loans and leases assigned
to the Company by dealer-partners is also subject to state laws and regulations.
As the holder of the loans and leases that contain these products, some of these
state laws and regulations may apply to the Company's servicing and collection
of the loans and leases. However, as the Company does not deal directly with
consumers in the sale of insurance products, it does not believe that such laws
and regulations significantly affect its business. Nevertheless, there can be no
assurance that insurance regulatory authorities in the jurisdictions in which
such products are offered by dealer-partners will not seek to regulate the
Company or restrict the operation of the Company's business in such
jurisdictions. Any such action could materially adversely affect the income
received from such products. The Company's credit life and disability
reinsurance and property and casualty insurance subsidiaries are licensed and
subject to regulation in the state of Arizona and in the Turks and Caicos
Islands.

The Company's operations in the United Kingdom, Canada and Ireland are also
subject to various laws and regulations. Generally, these requirements tend to
be no more restrictive than those in effect in the United States.

Management believes that the Company maintains all material licenses and
permits required for its current operations and is in substantial compliance
with all applicable laws and regulations. The Company's servicing agreement with
dealer-partners provides that the dealer-partner shall indemnify the Company
with respect to any loss or expense the Company incurs as a result of the
dealer-partner's failure to comply with applicable laws and regulations.

EMPLOYEES

As of February 28, 2002, the Company employed 759 persons. The table below
presents this information by department:

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Several employees from the North America Operation perform duties on behalf
of the Automotive Leasing Operation. Accordingly, the appropriate percentage of
their salary is allocated on a monthly basis to the leasing segment. The
Company's employees have no union affiliations and the Company believes its
relationship with its employees is good.

ITEM 2. PROPERTIES

North America and Automotive Leasing Operations

The Company's headquarters are located at 25505 West Twelve Mile Road,
Southfield, Michigan 48034. The Company purchased the office building in 1993
and has a mortgage loan from a commercial bank that is secured by a first
mortgage lien on the property. The office building includes approximately
118,000 square feet of space on five floors. The Company occupies approximately
65,000 square feet of the building, with most of the remainder of the building
leased to various tenants. The Company plans to continue to lease excess space
in the building until such time as the Company's expansion needs require it to
occupy additional space.

The Company leases approximately 9,300 square feet of office space in
Henderson, Nevada. The lease expires in February 2004.

United Kingdom Operation

The Company leases space in an office building in Worthing, West Sussex, in
the United Kingdom. The Company occupies approximately 10,000 square feet of the
building under a lease expiring in September 2007.

ITEM 3. LEGAL PROCEEDINGS

In the normal course of business and as a result of the consumer-oriented
nature of the industry in which the Company operates, industry participants are
frequently subject to various consumer claims and litigation seeking damages and
statutory penalties. The claims allege, among other theories of liability,
violations of state, federal and foreign truth in lending, credit availability,
credit reporting, consumer protection, warranty, debt collection, insurance and
other consumer-oriented laws and regulations. The Company, as the assignee of
automobile loans originated by dealer-partners, may also be named as a
co-defendant in lawsuits filed by consumers principally against dealer-partners.
Many of these cases are filed as purported class actions and seek damages in
large dollar amounts.

The Company believes that the structure of its dealer-partner programs and
ancillary products, including the terms and conditions of its servicing
agreement, may mitigate its risk of loss in any such litigation and that it has
taken prudent steps to address the litigation risks associated with its business
activities.

The Company is currently a defendant in a class action proceeding commenced
on October 15, 1996 in the United States District Court for the Western District
of Missouri seeking money damages for alleged violations of a number of state
and federal consumer protection laws (the "Missouri Litigation"). On October 9,
1997, the District Court certified two classes on the claims brought against the
Company, one relating to alleged overcharges of official fees, the other
relating to alleged overcharges of post-maturity interest. On August 4, 1998,
the District Court granted partial summary judgment on liability in favor of the
plaintiffs on the interest overcharge claims based upon the District Court's
finding of certain violations but denied summary judgment on certain other
claims. The District Court also entered a number of permanent injunctions, which
among other things, restrained the Company from collecting on certain class
accounts. The Court also ruled in favor of the Company on certain claims raised
by class plaintiffs. Because the entry of an injunction is immediately
appealable, the Company appealed the summary judgment order to the United States
Court of Appeals for the Eighth Circuit. Oral argument on the appeals was heard
on April 19, 1999. On September 1, 1999, the United States Court of Appeals for
the Eighth Circuit overturned the August 4, 1998 partial summary judgment order
and injunctions against the Company. The Court of Appeals held that the District
Court lacked jurisdiction over the interest overcharge claims and directed the
District Court to sever those claims and remand them to state court. On February
18, 2000, the District Court entered an order remanding the post-maturity
interest class to Missouri state court while retaining jurisdiction on the
official fee

10

class. The Company then filed a motion requesting that the District Court
reconsider that portion of its order of August 4, 1998, in which the District
Court had denied the Company's motion to dismiss the federal official fee
overcharge claims. On May 26, 2000, the District Court entered an order
dismissing the federal official fee claims against the Company and directed the
Clerk of the Court to remand the remaining state law official fee claims to the
appropriate state court. On September 18, 2001, the Circuit Court of Jackson
County, Missouri mailed an order assigning this matter to a judge. The Company
will continue its vigorous defense of all remaining claims. However, an adverse
ultimate disposition of this litigation could have a material negative impact on
the Company's financial position, liquidity and results of operations.

The Company is currently a defendant in a class action proceeding which is
pending in the Superior Court for the Judicial District of Waterbury
Connecticut. Though the case was commenced on July 16, 1999, a class was not
certified until May 15, 2001. The class is composed of all Connecticut residents
whose vehicles were repossessed by the Company between August 5, 1993 and
October 31, 1998. The plaintiffs allege that the Company failed to provide
consumers with adequate notice of their rights to redeem the vehicle after
repossession and are seeking money damages for such failure. On September 19,
2001, the parties reached an agreement in principle to settle the action. On
March 6, 2002, the Court entered an order approving the settlement. The
settlement will not have a material impact on the Company's financial position,
liquidity and results of operations.

The Company has reached an agreement with the Internal Revenue Service as
the result of an examination of its tax years ended December 31, 1993, 1994 and
1995. This agreement requires the Company to change some tax accounting methods
with respect to the timing of income recognition. The Company has filed amended
returns for the tax years ended December 31, 1996, 1997, 1998 and 1999 utilizing
the new method. Pursuant to the agreement and the filed amended returns, the
Company has recorded an additional current tax liability and a reduction to its
deferred tax liability of $3.5 million. The agreement also requires the Company
to recognize interest income and interest expense for the years in question. No
interest amounts have been recorded, as the amounts and timing of such items
cannot be determined at this time.

ITEM 4. SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS

None

11

PART II

ITEM 5. MARKET PRICE AND DIVIDEND INFORMATION

The Company's Common Stock is traded on The Nasdaq Stock Market(R) under
the symbol CACC. The high and low sale prices for the Common Stock for each
quarter during the two year period ending December 31, 2001 as reported by The
Nasdaq Stock Market(R) are set forth in the following table.

As of February 28, 2002, the number of beneficial holders and shareholders
of record of the Common Stock was approximately 2,000 based upon securities
position listings furnished to the Company.

The Company has not paid any cash dividends during the periods presented.
The Company intends to retain its earnings to finance the growth and development
of its business and currently has no plans to pay any cash dividends on its
Common Stock. The Company's credit agreements contain financial covenants
pertaining to the Company's ratio of liabilities to tangible net worth and
amount of tangible net worth, which may indirectly limit the payment of
dividends on Common Stock.

12

ITEM 6. SELECTED FINANCIAL DATA

The selected income statement and balance sheet data presented below are
derived from the Company's audited consolidated financial statements and should
be read in conjunction with the Company's consolidated audited financial
statements and notes thereto and "Item 7 -- Management's Discussion and Analysis
of Financial Condition and Results of Operations," included elsewhere in this
Report.

(A) In 1999 and 1997, the Company increased the provision for credit losses as
the result of higher provisions needed for losses on Advances to
dealer-partners with respect to loan pools originated in 1995, 1996, and
1997. In addition, in 1999 the Company recorded a valuation adjustment on
the retained interest in its July 1998 securitization relating to these loan
pools. See "Item 7. Management's Discussion and Analysis of Financial
Condition and Results of Operations."

(B) No dividends were paid during the periods presented.

13

ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS
OF OPERATIONS

ANALYSIS OF ECONOMIC PROFIT OR LOSS

Economic profit or loss represents operating profit after tax less the cost
of capital. The Company's economic loss improved to ($5,962,000) or ($0.14) per
diluted share in 2001 compared to ($10,724,000) or ($0.24) per diluted share in
2000. The improvement is primarily due to an increase in the return on capital
and a reduction in the weighted average cost of capital. The improvement in the
return on capital is primarily due to consistent collection performance and a
reduction in the amount advanced to dealer-partners. The reduction in the
weighted average cost of capital is due to lower interest rates during 2001.

The following presents the calculation of the Company's economic loss for
the periods indicated (dollars in thousands, except per share data):

(1) Consolidated net income from the Consolidated Statement of Income. See "Item
8. Financial Statements and Supplementary Data."

(2) Average capital is equal to the average amount of debt and equity during the
period.

(3) Return on capital is equal to NOPAT divided by average capital.

(4) Weighted average cost of capital is equal to the sum of: (i) the after-tax
cost of debt multiplied by the ratio of average debt to average capital,
plus (ii) the cost of equity multiplied by the ratio of average equity to
average capital. The cost of equity is assumed to be equal to the 30-year
Treasury bond rate plus 6% plus two times the Company's interest bearing
debt to equity.

(5) Total economic loss equals the Spread (ROC minus WACC) multiplied by average
capital.

(6) Economic loss per share equals the economic loss divided by the diluted
weighted average shares outstanding.

14

RESULTS OF OPERATIONS

The following table sets forth the percent relationship of certain items to
total revenue by business segment for the periods indicated.

15

Year Ended December 31, 2001 Compared to Year Ended December 31, 2000

Total Revenue. Total revenue consists of: (i) finance charges on automobile
loans; (ii) lease revenue earned on operating leases; and (iii) other income,
which consists primarily of fees earned on third party service contract
products, premiums earned on service contract and credit life insurance
programs, and interest income from line of credit and floor plan loans to
dealers. As a result of the factors discussed below, total revenue increased
$23.5 million to $147.3 million in 2001 from $123.8 million in 2000.

Finance Charges. The North America Operation's finance charges increased to
$68.3 million in 2001 from $61.9 million in 2000, an increase of 10.3%. This
increase was primarily the result of the increase in the average size of the
automobile loan portfolio due to an increase in loan originations in 2001. Loan
originations increased to $680.2 million in 2001 from $403.0 million in 2000,
representing an increase of 68.8%. The increase in loan originations was
primarily the result of: (i) participating dealer-partners' expanded usage of
the Company's internet origination system; (ii) improved production from the
Company's field sales force, which was expanded in 2000; and (iii) favorable
market conditions. Included in the automobile loan portfolio are automobile
loans originated by affiliated dealer-partners owned by the Company's: (i)
majority shareholder and Chairman; and (ii) President. Automobile loans
originated by affiliated dealer-partners were $18.8 million and $8.4 million in
2001 and 2000, respectively.

This increase in finance charges was partially offset by a reduction in the
average annualized yield on the Company's automobile loan portfolio to 13.3% in
2001 from 14.3% in 2000. The decrease in the average yield was primarily due to
an increase in the average initial loan term to 35 months in 2001 from 30 months
in 2000. The effect of the increase in initial term was partially offset by a
reduction in the percentage of automobile loans that were in non-accrual status
to 19.3% in 2001 from 22.9% in 2000. The decrease in the non-accrual loans was
primarily due to growth in the automobile loan portfolio in 2001.

The United Kingdom Operation's finance charges increased to $20.1 million
in 2001 from $17.7 million in 2000, an increase of 13.6%. This increase was
primarily the result of an increase in the average size of the loan portfolio.
Loan originations decreased in 2001 to $125.9 million from $145.0 million in
2000 as the result of the United Kingdom Operation discontinuing its
relationship with certain dealer-partners who were generating unprofitable
business.

Lease Revenue. The Automotive Leasing Operation records lease revenue on a
straight-line basis over the scheduled lease term. Lease revenue increased to
$21.9 million in 2001 from $13.0 million in 2000, an increase of 68.5%. This
increase was the result of an increase in the dollar value of the Company's
lease portfolio.

Subsequent to year end 2001, the Company stopped originating automobile
leases. Prior to that decision, the Company had limited the capital invested in
this operation. Consistent with this strategy, the Company's lease originations
declined to $29.2 million in 2001 from $45.2 million in 2000, representing a
decrease of 35.4%. Included in the lease portfolio are automobile leases
originated by affiliated dealer-partners owned by the Company's: (i) majority
shareholder and Chairman; and (ii) President. Automobile leases accepted from
affiliated dealer-partners were $1.4 million and $10.1 million in 2001 and 2000,
respectively.

Other Income. The North America Operation's other income increased to $31.2
million in 2001 from $27.2 million in 2000, an increase of 14.7% from 2000. The
increase was primarily due to: (i) the increase in fees earned on third party
service contract products offered by dealer-partners, primarily due to the
increase in automobile loan originations; (ii) the increase in revenue from the
North America Operation's secured line of credit loans offered to certain
dealers, which the Company began extending at the end of the first quarter of
2000; (iii) the increase in fee revenue from the monthly fees paid by
dealer-partners for the use of the Company's internet origination system; and
(iv) a one-time gain of $1.1 million on the clean-up call relating to the July
1998 securitization of Advance receivables. The gain represents the difference
between the value of Advance receivables reacquired and the Company's carrying
amount of the retained interest in securitization plus the amount paid to
exercise the clean-up call. This increase in other income was partially offset
by a

16

decrease in premiums earned primarily due to a decrease in the penetration rates
on the Company's service contract and credit life insurance programs.

In 2000, the Company changed accounting methods to recognize income and
related expense for the Company's service contract program on an accelerated
basis over the life of the service contract. Previously, the income and related
expenses were recorded on a straight-line basis over the life of the service
contracts. The change was based on an analysis of historical claims experience
and resulted in a more precise match of the income and expenses pertaining to
the service contracts. The change in accounting method was immaterial to the
current financial statements and is not expected to have a material impact on
subsequent periods.

Selling, General and Administrative Expenses. Selling, general and
administrative expenses consist of salaries and wages, general and
administrative expenses, sales and marketing expenses, and provision for claims.
As a result of the following factors, selling, general and administrative
expense, as a percent of revenue, decreased to 40.6% in 2001 from 42.8% in 2000.

The North America Operation's selling, general and administrative expenses,
as a percent of revenue, decreased to 31.1% in 2001 from 34.8% in 2000. The
decrease was primarily due to a re-characterization of the Company's revenue as
a result of the Internal Revenue Service examination. As a result of these
changes, the Company will receive refunds relating to Michigan single business
taxes, which had been expensed, from 1993 to 2000, through selling, general and
administrative expense. The effect on the income statement of these refunds is
substantially offset by the increase in state income taxes owed to states other
than Michigan and recorded in provision for income taxes. Amounts owed represent
the cumulative amount of taxes owed to these states for the years 1993 to 2001.

The United Kingdom Operation's selling, general and administrative
expenses, as a percent of revenue, increased to 5.9% in 2001 from 5.5% in 2000.
The increase was primarily due to employee severance agreement expenses, which
approximated $735,000 in 2001. This increase was offset by a decrease, as a
percent of revenue, in salaries and wages expenses, which did not increase
proportionately with the increase in revenues.

The Automotive Leasing Operation's selling, general and administrative
expenses, as a percent of revenue, increased to 3.6% in 2001 from 2.5% in 2000.
The increase was primarily due to the $725,000 charge taken in the fourth
quarter of 2001 relating to the discontinuance of the leasing operations. To a
lesser extent, the increase was due to an increase in provisions relating to
amounts due from dealer-partners for Advances on service contract and insurance
policies on leased vehicles that were repossessed.

Provision for Credit Losses. The provision for credit losses consists of
three components: (i) a provision for losses on Advances to dealer-partners that
are not expected to be recovered through collections on the related automobile
loan receivable portfolio; (ii) a provision for earned but unpaid finance
charges on automobile loans which were transferred to non-accrual status during
the period; and (iii) a provision for estimated losses on the investment in
operating leases. The provision for credit losses, as a percent of revenue,
decreased to 8.1% in 2001 from 9.1% in 2000.

The North America Operation's provision for credit losses, as a percent of
revenue, decreased to 1.6% in 2001 from 2.3% in 2000. The decrease was primarily
due to a decrease in the provision needed for earned but unpaid finance charges.
The decrease in the provision for earned but unpaid finance charges primarily
resulted from the decrease in the percent of non-accrual automobile loans
receivable.

The United Kingdom Operation's provision for credit losses, as a percent of
revenue, decreased to 2.3% in 2001 from 4.4% in 2000. The decrease was primarily
due to a decrease in the provision for losses on Advances to dealer-partners due
to a reduction in the amount advanced to dealer-partners as a percent of the
gross loan amount.

The Automotive Leasing Operation's provision for credit losses, as a
percent of revenue, increased to 4.2% in 2001 from 2.4% in 2000. The increase
was primarily due to the significant increase in the dollar value of the
Company's lease portfolio. To a lesser extent, an increase in the provision was
required to reflect increased lease repossession rates.

17

Depreciation of Leased Assets. Depreciation of leased assets is recorded on
a straight-line basis to the residual value of leased vehicles over their
scheduled lease terms. The depreciation expense, as a percent of revenue,
increased to 8.4% in 2001 from 5.7% in 2000. The increase was due to the
increase in the dollar value of the Company's lease portfolio. Depreciation of
leased assets also includes the straight-line amortization of indirect lease
costs.

Interest. Interest expense, as a percent of total revenue, decreased to
10.0% in 2001 from 13.3% in 2000. The decrease in interest expense is primarily
the result of: (i) the decrease in the weighted average interest rate to 7.5% in
2001 from 10.1% in 2000, which was the result of a decrease in the average
interest rate on the Company's variable rate debt, including the lines of credit
and secured financing; and (ii) the impact of fixed borrowing fees and costs on
average interest rates when average outstanding borrowings are increasing.

Provision for Income Taxes. The provision for income taxes increased to
$19.2 million in 2001 from $12.3 million in 2000, due to an increase in pre-tax
income in 2001 and an increase in the effective tax rate. The increase in the
effective tax rate, to 39.6% in 2001 from 34.3% in 2000, was due to an increase
in state income tax expense (after federal benefit) resulting from the
re-characterization of the Company's revenue as a result of the Internal Revenue
Service examination. The additional state provision is a cumulative amount of
taxes owed to various states for the years 1993 to 2001. The effect on the
income statement of the additional state income taxes is offset by refunds the
Company will receive relating to Michigan single business taxes recorded. The
following is a reconciliation of the U.S. Federal statutory rate to the
Company's effective tax rate:

Year Ended December 31, 2000 Compared to Year Ended December 31, 1999

Total Revenue. Total revenue consists of: (i) finance charges on automobile
loans; (ii) lease revenue earned on operating leases; (iii) premiums earned on
service contracts, credit life and collateral protection insurance programs; and
(iv) other income, which consists primarily of fees earned on third party
service contract products and interest income from loans made directly to
dealers for floor plan financing and working capital purposes. For 1999, it also
consisted of revenue from the Company's credit reporting and auction services
subsidiaries that were sold on May 7, 1999 and December 15, 1999, respectively.
As a result of the factors discussed below, total revenue increased $7.7 million
to $123.8 million in 2000 from $116.1 million in 1999.

Finance Charges. The North America Operation's finance charges decreased to
$61.9 million in 2000 from $62.6 million in 1999, a decrease of 1.1%. This
decrease was primarily the result of the decrease in the average size of the
automobile loan portfolio due to a decrease in loan originations for the year
ended December 31, 2000. Loan originations decreased to $403.0 million from
$408.5 million, representing a decrease of 1.3%. During 2000, the North America
Operation increased the minimum acceptable return on its dealer-partner
relationships. As a result, the North America Operation discontinued originating
loans or decreased the Advance rate on business originated from certain
dealer-partners therefore causing a decline in the number of loans originated.
Included in the automobile loan portfolio are automobile loans originated by
affiliated dealer-partners owned by the Company's: (i) majority shareholder and
Chairman; and (ii) President. Automobile loans originated from affiliated
dealer-partners were $8.4 million and $9.3 million in 2000 and 1999,
respectively.

18

The United Kingdom Operation's finance charges increased to $17.7 million
in 2000 from $13.8 million in 1999, an increase of 28.3%. The increase was
primarily the result of the increase in average size of the automobile loan
portfolio due to increases in loan originations for the year ended December 31,
2000. Loan originations increased to $145.0 million in 2000 from $124.6 million
in 1999. This increase is primarily due to the introduction of new Advance
programs in the second quarter of 1999 that provided the dealer-partner with a
larger Advance as a percent of the amount financed.

Lease Revenue. The Automotive Leasing Operation's, which began operations
in 1999, records lease revenue on a straight-line basis over the scheduled lease
term. Lease revenue increased to $13.0 million in 2000 from $1.0 million in
1999. This increase was the result of an increase in the dollar value of the
lease portfolio due to an increase in lease originations in 2000. Lease
originations were $45.2 million in 2000 compared to $8.5 million in 1999. The
increase in lease originations is primarily due to the increase in the number of
active dealer-partners and the average number of leases originated per active
dealer-partner in 2000 compared to 1999. Included in the lease portfolio are
operating leases originated by affiliated dealer-partners owned by the
Company's: (i) majority shareholder and Chairman; and (ii) President. Automobile
leases accepted from affiliated dealer-partners were $10.1 million and $5.8
million in 2000 and 1999, respectively.

Other Income. The North America Operation's other income decreased to $27.2
million in 2000 from $28.6 million in 1999, a decrease of 4.9% from 1999. The
decrease was primarily due to: (i) the decrease in servicing fees and interest
earned on the retained interest in the Company's July 1998 securitization of
Advance receivables due to the amortization of the retained interest; and (ii)
the decrease in floor plan financing interest and other fees due to the decline
in the outstanding loan balances. The decrease was partially offset by an
increase in fees earned on third party service contract products offered by
dealer-partners, primarily due to the increase in the penetration rate on these
products in the North America Operation. Included in other income is interest
income and fees from affiliated dealer-partners owned by the Company's: (i)
majority shareholder and Chairman; and (ii) President on floor plan loans,
working capital loans, and notes receivable. Total income earned on floor plan
and notes receivables from affiliated dealer-partners was $62,000 and $679,000
in 2000 and 1999, respectively.

In 2000, the Company changed accounting methods to recognize income and
related expense for the service contract program on an accelerated basis over
the life of the service contract. Previously, the income and related expenses
were recorded on a straight-line basis over the life of the service contracts.
The change was based on an analysis of historical claims experience and resulted
in a more precise match of the income and expenses pertaining to the service
contracts. The change in accounting method was immaterial to the current
financial statements and is not expected to have a material impact on subsequent
periods.

The Company's 1999 Other Operations other income includes revenues from the
Company's auction services and credit reporting subsidiaries, which were sold on
December 15, 1999 and May 7, 1999, respectively.

Selling, General and Administrative Expenses. Selling, general and
administrative expenses consist of salaries and wages, general and
administrative, sales and marketing expenses, and provision for claims. Selling,
general and administrative expenses, as a percent of revenue, decreased to 42.8%
in 2000 from 51.4% in 1999, due to the following factors.

The North America Operation's selling, general and administrative expenses,
as a percent of revenue, decreased to 34.8% in 2000 from 38.4% in 1999. The
decrease was primarily due to decreased legal fees resulting from a reduction in
litigation activity against the Company. The decrease is partially offset by an
increase in sales and marketing expenses. These expenses increased primarily due
to increases in the Company's total sales force and an increase in sales related
travel expenses.

The Automotive Leasing Operation's selling, general and administrative
expenses, as percent of revenue, increased since the leasing operations began in
1999.

The Company's 1999 Other Operations selling, general, and administrative
included expenses from both the auction services and credit reporting business,
which were both sold in 1999.

19

Provision for Credit Losses. The provision for credit losses consists of
three components: (i) a provision for losses on Advances to dealer-partners that
are not expected to be recovered through collections on the related automobile
loan receivable portfolio; (ii) a provision for earned but unpaid finance
charges on automobile loans which were transferred to non-accrual status during
the period; and (iii) a provision for estimated losses on the investment in
operating leases. The provision for credit losses, as a percent of revenue,
decreased to 9.1% in 2000 from 48.4% in 1999.

The North America Operation's provision for credit losses, as a percent of
revenue, decreased to 2.3% in 2000 from 44.2% in 1999. The decrease was
primarily due to higher provisions required in the third quarter of 1999 for
losses on Advances to dealer-partners with respect to loan pools originated in
1995, 1996 and 1997. As such, the Company recorded a pre-tax charge of $47.3
million during the third quarter of 1999. The charge related to a reassessment
of losses on these pools based upon the subsequent underperformance of loan
pools versus the Company's initial assessment. To a much lesser extent, the
decrease was due to lower provisions needed for earned but unpaid revenue
primarily resulting from the decrease in the percent of non-accrual automobile
loans receivable. The decrease in the non-accrual loans was primarily due to
improvements in the credit quality of the Company's portfolio of automobile
loans. This improvement is primarily due to higher quality business originated
in 2000 and 1999.

The Automotive Leasing Operation's provision for credit losses as a percent
of revenue, in 2000 increased to 2.4% in comparison to 0.1% in 1999. This
increase is primarily due to an increase in the provision for expected losses on
the investment in operating leases resulting primarily from the significant
increase in operating lease originations. To a lesser extent, the increase is
due to an increase in the provision necessary to reflect increased lease
repossession rates and lower than originally estimated residual values.

Depreciation of Leased Assets. Depreciation of leased assets is recorded on
a straight-line basis to the residual value of leased vehicles over their
scheduled lease terms. Depreciation expense, as a percent of revenue, increased
to 5.7% in 2000 from 0.5% in 1999. This increase was due to the increase in the
dollar value of the Company's lease portfolio resulting from an increase in
lease originations during the period. Depreciation of leased assets also
includes the straight-line amortization of indirect lease costs.

Valuation Adjustment on Retained Interest in Securitization. The North
America Operation's recorded a total of $13.5 million in valuation adjustments
in 1999 on the retained interest in securitization related to the Company's July
1998 securitization, which was paid off in 2001. The retained interest in
securitization represented an accounting estimate based on several variables
including the amount and timing of collections on the underlying automobile
loans receivable, the amount and timing of projected dealer holdback payments
and interest costs. The Company regularly reviewed the actual performance of
these variables against the assumptions used to record the retained interest.
This evaluation led to a reassessment of the timing and amount of collections on
the automobile loans underlying the securitized Advances and resulted in a $13.5
million write down.

Interest. Interest expense, as a percent of revenue, decreased to 13.3% in
2000 from 14.3% in 1999. This decrease was primarily a result of a decrease in
the amount of average outstanding borrowings, which resulted from the positive
cash flow generated from: (i) proceeds from the sale of the Company's credit
reporting services subsidiary in May 1999; and (ii) a federal tax refund
received in 2000 as a result of the taxable loss in 1999. The decreases were
partially offset by higher average interest rates, which increased, on a
weighted average basis, to 10.1% in 2000 from 9.4% in 1999. The increase in the
average interest rate was the result of: (i) the impact of fixed borrowing fees
and costs on average interest rates when average outstanding borrowings were
decreasing; (ii) an increase on December 1, 1999 and January 15, 2000 of 50 and
75 basis points, respectively, in the interest rate on outstanding borrowings
under the Company's senior notes resulting from amendments to the note purchase
agreements due to the $60.3 million ($47.3 million in provision for credit
losses and $13.0 million in write down of the retained interest in
securitization) pre-tax charge in the third quarter of 1999; and iii) an
increase in the average interest rate on the Company's line of credit due to
higher average eurodollar rates during the periods.

20

Gain on Sale of Subsidiary. The Company recorded a pre-tax gain of $14.7
million in 1999 from the sale of the Company's credit reporting services
subsidiary. The net proceeds from the sale were used to reduce outstanding
indebtedness under the Company's credit facility.

Provision (Credit) for Income Taxes. The provision (credit) for income
taxes increased to $12.3 million in 2000 from ($5.0) million in 1999. The
increase was primarily due to a higher level of pre-tax income in 2000,
primarily resulting from the $60.3 million pre-tax charge in the third quarter
of 1999. The effective tax rate (credit) increased to 34.3% in 2000 from (32.1%)
in 1999. The following is a reconciliation of U.S. Federal statutory rate
(credit) to the Company's effective tax rate (credit):

CRITICAL ACCOUNTING POLICIES AND LOSS EXPERIENCE

The Company's consolidated financial statements are prepared in accordance
with accounting principles generally accepted in the United States. The
preparation of these financial statements requires the Company to make estimates
and judgments that affect the reported amounts of assets and liabilities and
disclosure of contingent assets and liabilities at the date of the financial
statements and the reported amounts of revenues and expenses during the
reporting period. On an on-going basis, the Company evaluates its estimates,
including those related to the reserve for Advance losses, the allowance for
credit losses, and the allowance for lease vehicle losses. The Company believes
the following critical accounting policies involve a high degree of judgment and
complexity.

North America and United Kingdom Operations

Reserve for Advance losses. The Company maintains a reserve against
Advances that are not expected to be recovered through collections on the
related automobile loan portfolio. For purposes of establishing the reserve, the
present value of estimated future collections for each dealer-partner's loan
portfolio is compared to the related Advance balance. The discount rate used for
present value purposes is equal to the rate of return expected at the
origination of the Advance. To the extent that the present value of future
collections is less than the Advance balance due from a dealer-partner, the
Company records a reserve equal to the difference between the Advance and the
present value of the future collections. The Company maintains historical loss
experience for each dealer-partner on a static pool basis and uses this
information to forecast the timing and amount of future collections on each
dealer-partner's portfolio. Proceeds from one dealer-partner's portfolio cannot
be used to offset losses relating to another dealer-partner.

Advance losses represent the Company's primary credit risk. The Company has
recorded two large provisions during its history, one in 1997 and the other in
1999. Both charges related primarily to loan pools originated between 1995 and
1997. The first related to the initial loss assessment subsequent to the
installation of the Company's static pool loan information system in 1997. The
second charge related to a reassessment of the loss based on the subsequent
underperformance of these loan pools versus the Company's initial assessment.
The risk of Advance losses increases as the spread between the collection rate
and Advance rate narrows. The Company's primary protection against future losses
relates to managing this spread appropriately.

Allowance for credit losses. The Company maintains an allowance for credit
losses that covers earned but unpaid servicing fees on automobile loan
receivables in non-accrual status. Servicing fees, which are booked as finance
charges, are recognized under the interest method of accounting until the
underlying obligation is

21

90 days past due on a recency basis. At such time, the Company suspends the
recognition of revenue and makes a provision for credit losses equal to the
earned but unpaid finance charges. Once a loan is classified in non-accrual
status, it remains in non-accrual status for the remaining life of the loan.
Revenue on non-accrual loans is recognized on a cash basis. Loans on which no
payment has been received for nine months are written off.

Ultimate losses may vary from current estimates and the amount of the
provision, which is a current expense, may be either greater or less than actual
losses. The use of different estimates or assumptions could produce materially
different financial results.

Automotive Leasing Operation

Allowance for lease vehicle losses. The Company maintains: (i) a reserve
for repossession losses; and (ii) a reserve for residual losses.

Reserve for repossession losses. The repossession reserve covers losses
resulting from earned but unpaid revenue on leases transferred to non-accrual
status during the period and losses resulting from the sale of the vehicle after
repossession. Leases are transferred to non-accrual status once the lease is 90
days past due on a recency basis. At that time, the Company suspends the
recognition of lease revenue and makes a provision equal to the earned but
unpaid revenue.

Reserve for residual losses. The residual reserve covers losses resulting
from the disposal of vehicles at the end of the lease term. The Company
establishes its residual values based upon an industry guidebook and the
Company's repossession experience. Realization of the residual values is
dependent on the Company's future ability to market the vehicles under then
prevailing market conditions. Adverse changes in market conditions from those
upon which the estimates were based could have an adverse effect on the
Company's ability to realize the values estimated and require an increase in the
reserve, which may materially and adversely affect the Company's results of
operations.

Ultimate losses may vary from current estimates and the amount of the
provision, which is a current expense, may be either greater or less than actual
losses. The use of different estimates or assumptions could produce materially
different financial results.

The following tables sets forth information relating to the credit
provisions, charge offs, and other key credit loss ratios:

LIQUIDITY AND CAPITAL RESOURCES

Overview -- The Company's primary sources of capital are cash flows from
operating activities, principal collected on automobile loans receivable,
borrowings under the Company's credit agreements and secured financings. The
Company's principal need for capital has been to fund cash Advances made to
dealer-partners in connection with the acceptance of automobile loans, for the
payment of dealer holdbacks to dealer-partners who have repaid their Advance
balances and to fund the origination of used vehicle leases.

When borrowing to fund the operations of its foreign subsidiaries, the
Company's policy is to borrow funds denominated in the currency of the country
in which the subsidiary operates, thus mitigating the Company's exposure to
foreign exchange fluctuations.

The Company's cash flows are summarized as follows:

Operating Activities. The Company generates cash flow from operating
activities as a result of net income, non-cash charges deducted in computing net
income and increases in accounts payable and accrued

23

liabilities. Future cash flows from operating activities may be impacted by an
agreement with the Internal Revenue Service as the result of an examination of
its tax years ended December 31, 1993, 1994 and 1995. This agreement requires
changes in tax accounting methods with respect to the timing of revenue
recognition. The Company has filed amended returns for the tax years ended
December 31, 1996, 1997, 1998 and 1999 utilizing the new methods. Pursuant to
the agreement and the filed amended returns, the Company has recorded an
additional current tax liability and a reduction to its deferred tax liability
of $3.5 million. The agreement will also require the Company to recognize
interest income and interest expense for the years in question. No interest
amounts have been recorded, as the amounts and timing of such items cannot be
determined at this time.

Investing Activities. The Company primarily required cash for the following
investing activities: (i) Advances to dealer-partners; (ii) payment of dealer
holdbacks; and (iii) operating lease acquisitions. These uses of cash have been
funded by the principal collected on automobile loans and borrowings under the
Company's line of credit facilities.

The Company's short and long-term cash flow requirements are dependent on
future levels of automobile loan originations. In 2001, the Company experienced
an increase in originations over 2000. The Company expects this trend to
continue in future periods and, to the extent this trend does continue, the
Company will experience an increase in its need for capital. This trend in
automobile loan originations is expected to be partially offset by a decline in
operating lease originations based on management's decision to discontinue
originating operating leases subsequent to December 31, 2001.

Financing Activities. Net cash provided by (used in) financing activities
primarily consist of: (i) a bank line of credit facility; (ii) secured
financings; (iii) senior notes; (iv) a mortgage note; and (v) repurchase and
retirement of common stock, as further described below.

Line of Credit Facility -- At December 31, 2001, the Company had a $120.0
million credit agreement with a commercial bank syndicate, which was increased
to $135.0 million on March 6, 2002. The facility has a commitment period through
June 10, 2002, with a one-year term out option at the request of the Company
provided that no event of default exists. The agreement provides that, at the
Company's discretion, interest is payable at either the eurodollar rate plus 140
basis points, or at the prime rate (4.75% as of December 31, 2001). The
eurodollar borrowings may be fixed for periods of up to six months. Borrowings
under the credit agreement are subject to a borrowing base limitation equal to
65% of Advances to dealer-partners and leased vehicles (as reflected in the
consolidated financial statements and related notes), less a hedging reserve
(not exceeding $1,000,000), the amount of letters of credit issued under the
line of credit, and the amount of other debt secured by the collateral which
secures the line of credit. The credit agreement has certain restrictive
covenants, including a minimum required ratio of the Company's assets to debt,
its liabilities to tangible net worth, and its earnings before interest, taxes
and non-cash expenses to fixed charges. Additionally, the agreement requires
that the Company maintain a specified minimum level of net worth. Borrowings
under the credit agreement are secured by a lien on most of the Company's
assets. The Company must pay an annual agent's fee and a quarterly commitment
fee of 0.60% on the amount of the commitment. In addition, when outstanding
borrowings under the commitment exceed 50% of the amount of the commitment, the
Company must pay a quarterly fee equal to 0.25% on the amount outstanding under
the commitment. As of March 15, 2002, there was approximately $62.4 million
outstanding under this facility. Since this credit facility expires on June 10,
2002, the Company will be required to renew the facility or refinance any
amounts outstanding under this facility on or before such date. The Company
believes that the $135.0 million credit facility will be renewed with similar
terms and a similar commitment amount. The Company also maintains small lines of
credit agreements in both the United Kingdom and Canada to fund daily cash
requirements within these operations.

Secured Financing -- The Company's wholly-owned subsidiary, CAC Funding
Corp. ("Funding"), has completed seven secured financing transactions with an
institutional investor through December 31, 2001, two of which remain
outstanding. The remaining secured financings include the July 23, 2001 and
November 5, 2001 transactions, in which Funding received $61.0 million and $62.0
million in financing, respectively. In connection with these transactions, the
Company contributed dealer-partner Advances having a carrying

24

amount of approximately $83.0 million and $96.0 million for the July 2001 and
November 2001 secured financings, respectively, to Funding, which, in turn,
pledged them as collateral to an institutional investor to secure loans that
funded the purchase price of the dealer-partner Advances. The proceeds of the
secured financings were used by the Company to reduce outstanding borrowings
under the Company's credit facility. The secured financings create loans for
which Funding is liable and are non-recourse to the Company, even though Funding
and the Company are consolidated for financial reporting purposes. Such loans
bear interest at a floating rate equal to the applicable commercial paper rate
plus 50 basis points with a maximum of 7.5% and 6.5% for the July 23, 2001 and
November 5, 2001 secured financings, respectively. As Funding is organized as a
separate legal entity from the Company, assets of Funding (including the
contributed dealer-partner Advances) will not be available to satisfy the
general obligations of the Company, especially as substantially all the assets
of Funding have been encumbered to secure Funding's obligations to its
creditors. In the first six months of the July 2001 and the first four months of
the November 2001 financings, the Company and Funding received or may receive
additional proceeds by having the Company contribute additional dealer-partner
Advances to Funding which could then be used by Funding as collateral to support
additional borrowings. To the extent permitted by its creditors, Funding would
be able to use the proceeds of such borrowings to pay the purchase price of such
dealer-partner Advances or to make advances or distributions to the Company.
Such financings are secured by Funding's dealer-partner Advances, Funding's
rights to collections on the related automobile loans receivable and certain
related assets up to the sum of Funding's dealer-partner Advances and the
Company's servicing fee. The Company receives a monthly servicing fee paid by
the institutional investor equal to 6% and 8% of the collections on Funding's
automobile loans receivable for the July 2001 and November 2001 secured
financings, respectively. Except for the servicing fee and payments due to
dealer-partners, the Company does not receive, or have any rights in, any
portion of collections on the automobile loans receivable until Funding's
underlying indebtedness is paid in full either through collections on the
related automobile loans or through a prepayment of the indebtedness.

A summary of the secured financing transactions is as follows (dollars in
thousands):

* Bears an interest rate of 2.5% and is anticipated to fully amortize within 13
months as of December 31, 2001

** Bears an interest rate of 2.6% and is anticipated to fully amortize within 15
months as of December 31, 2001

Senior Notes -- During 2001, the Company repaid the remaining amounts
outstanding totaling $15.9 million under three series of Senior Notes issued to
various insurance companies in 1994, 1996 and 1997.

Mortgage Loan -- The Company has a mortgage loan from a commercial bank
that is secured by a first mortgage lien on the Company's headquarters building
and an assignment of all leases, rents, revenues and profits under all present
and future leases of the building. The loan matures on May 1, 2004 and requires
monthly payments of $99,582, bearing interest at a fixed rate of 7.07%. The
Company believes that the mortgage loan repayments can be made from cash
resources available to the Company at the time such repayments are due.

25

Repurchase and Retirement of Common Stock -- In 1999, the Company began
acquiring shares of its common stock in connection with a stock repurchase
program announced in August 1999. That program authorized the Company to
purchase up to 1,000,000 common shares on the open market or pursuant to
negotiated transactions at price levels the Company deems attractive. On each of
February 7, 2000, June 7, 2000, July 13, 2000 and November 10, 2000, the
Company's Board of Directors authorized increases in the Company's stock
repurchase program of an additional 1,000,000 shares. As of December 31, 2001,
the Company has repurchased approximately 4.5 million shares of the 5.0 million
shares authorized to be repurchased under this program at a cost of $23,623,000.
The five million shares, which can be repurchased through the open market or in
privately negotiated transactions, represent approximately 10.8% of the shares
outstanding at the beginning of the program.

Conclusion -- The Company's total balance sheet indebtedness increased to
$202.5 million at December 31, 2001 from $156.7 million at December 31, 2000. In
addition to the balance sheet indebtedness as of December 31, 2001, the Company
also has contractual obligations resulting in future minimum payments under
operating leases. A summary of the total future contractual obligations
requiring repayments is as follows (in thousands):

Based upon anticipated cash flows, management believes that cash flows from
operations, various financing alternatives available to the Company, and amounts
available under its credit agreement will provide sufficient financing for debt
maturities and for future operations. The Company's ability to borrow funds may
be impacted by many economic and financial market conditions. If the various
financing alternatives were to become limited or unavailable to the Company, the
Company's operations could be materially adversely affected.

MARKET RISK

The market risk discussion and the estimated amounts generated from the
analysis that follows are forward-looking statements of market risk assuming
certain adverse market conditions occur. Actual results may differ materially
due to changes in the Company's product and debt mix and developments in the
financial markets.

The Company is exposed primarily to market risks associated with movements
in interest rates and foreign currency exchange rates. The Company manages the
interest rate risk primarily through interest rate cap agreements, which limit
the effective interest rate on the Company's secured financings. The Company's
policies and procedures prohibit the use of financial instruments for trading
purposes.

A discussion of the Company's accounting policies for derivative
instruments is included in the Summary of Significant Accounting Policies in the
notes to the consolidated financial statements.

As terrorist acts and acts of war create economic uncertainty and impact
the financial markets, the September 11, 2001 tragedy may materially harm the
Company's business and results of operations. The long-term effects on our
business of the September 11, 2001 terrorist attacks are unknown. The potential
for future terrorist attacks, the national and international responses to
terrorist attacks, and other acts of war or hostility could adversely affect our
business and results of operations in ways that cannot be predicted.

Interest Rate Risk. The Company relies on various sources of financing to
assist in funding its operations, some of which is at floating rates of interest
and exposes the Company to risks associated with increases in

26

interest rates. The Company manages such risk primarily by entering into
interest rate cap agreements on certain portions of its floating rate debt.

As of December 31, 2001, the Company had $73.2 million of floating rate
debt outstanding on its bank credit facilities, with no interest rate cap
protection, and $122.4 million in floating rate debt outstanding under its
secured financings, with interest rate caps of either 7.5% or 6.5%. Based on the
difference between the Company's rates on its secured financings at December 31,
2001 and the interest rate caps, the Company's maximum interest rate risk on the
July 2001 and November 2001 secured financings is 5.0% and 3.9%, respectively.
This maximum interest rate risk would reduce annual after-tax earnings by
approximately $3.6 million in 2001 compared to a $450,000 impact in 2000. The
significant increase in the impact of secured financing rate fluctuations in
2001 is due to the lower interest rates on the July 2001 and November 2001
secured financings compared to the rates on the outstanding secured financings
in 2000. For every 1% increase in rates on the Company's bank credit facilities,
annual after-tax earnings would decrease by approximately $476,000 compared to
the $575,000 impact in 2000. This analysis assumes the Company maintains a level
amount of floating rate debt and assumes an immediate increase in rates.

Foreign Currency Risk. The Company is exposed to foreign currency risk from
the possibility of changes in foreign exchange rates that could have a negative
impact on earnings or asset and liability values from operations in foreign
countries. The Company's most significant foreign currency exposure relates to
the United Kingdom. It is the Company's policy to borrow and lend in local
currencies to mitigate such risks. An immediate, hypothetical 10% decrease in
quoted foreign currency exchange rates would have decreased annual after tax
earnings by approximately $756,000 and $510,000 at December 31, 2001 and 2000,
respectively. The potential loss in net asset values from such a decrease would
be approximately $7.6 million and $7.0 million as of December 31, 2001 and 2000,
respectively.

Immediate changes in interest rates and foreign currency exchange rates
discussed in the proceeding paragraphs are hypothetical rate scenarios, used to
calibrate risk, and do not currently represent management's view of future
market developments.

CURRENT ACCOUNTING PRONOUNCEMENTS

Effective January 1, 2001, the Company adopted the provisions of Statement
of Financial Accounting Standards No. 133, "Accounting for Derivative
Instruments and Hedging Activities", as amended by SFAS No. 138, "Accounting for
Certain Derivative Instruments and Certain Hedging Activities -- an amendment of
FASB Statement No. 133" ("SFAS No. 133"). These standards require that all
derivatives be recognized as either assets or liabilities in the consolidated
balance sheet and that those instruments be measured at fair value. Gains or
losses resulting from changes in the values of those derivatives are accounted
for depending on the use of the derivative and whether it qualifies for hedge
accounting. The Company has not designated any of its derivative instruments as
hedges as defined under SFAS No. 133. The after-tax effect of recognizing the
fair value of the derivative instruments as of January 1, 2001 was an
approximate $9,500 increase in net income.

In July 2000, the Emerging Issues Task Force ("EITF") finalized the
provisions of EITF Issue No. 99-20, "Recognition of Interest Income and
Impairment of Purchased and Retained Beneficial Interests in Securitized
Financial Assets" ("EITF 99-20"). EITF 99-20 sets forth rules for recognizing
interest income and determining when securities must be written down to fair
value in instances other than temporary impairments. EITF 99-20 requires the
"prospective method" of adjusting the recognition of interest income when the
anticipated cash flows have either increased or decreased. Anticipated cash
flows can change as the result of factors such as prepayment rates and credit
losses. Under the provisions of EITF 99-20, an impairment, other than a
temporary impairment, must be recorded when the anticipated cash flows have
decreased since the last estimate and the fair value of the retained interest is
less than the carrying value. Any write-down associated with the implementation
of EITF 99-20 would be reported as a "cumulative effect of a change in
accounting principle" and would be reported on a prospective basis. On January
1, 2001, the Company adopted EITF 99-20. The adoption of this statement did not
have a material effect on the Company's financial position or results of
operations.

27

In September 2000, the FASB issued SFAS No 140, "Accounting for Transfers
and Servicing of Financial Assets and Extinguishments of Liabilities" ("SFAS No.
140"). SFAS No. 140 replaces Statement of Accounting Standard No. 125, which
bears the same title. SFAS No. 140 is effective for transfers and servicing of
financial assets and extinguishments of liabilities occurring after March 31,
2001. Other provisions of the statement became effective for the Company's 2001
year-end reporting and include additional disclosure requirements and changes
related to the recognition and reclassification of collateral. The application
of the new rules did not have a material impact on the Company's financial
position, results of operations or liquidity.

In August 2001, the FASB issued SFAS No. 144, "Accounting for the
Impairment or Disposal of Long-Lived Assets" ("SFAS No. 144"). SFAS No. 144
supercedes SFAS No. 121, "Accounting for the Impairment of Long-Lived Assets and
Long-Lived Assets to be Disposed of", and elements of APB 30, "Reporting the
Results of Operations -- Reporting the Effects on Disposal of a Segment of a
Business and Extraordinary, Unusual or Infrequently Occurring Events and
Transactions". The main objective of this statement is to resolve implementation
issues related to SFAS No. 121 by clarifying certain of its provisions. SFAS No.
144 removes goodwill from the scope of SFAS No. 121 and establishes a
"primary-asset" approach to determine the cash flow estimation period for a
group of assets and liabilities. Other provisions of the statement include more
stringent requirements for classifying assets available for disposal and
expanding the scope of activities that will require discontinued operations
reporting. SFAS 144 is effective for fiscal years beginning after December 15,
2001. Effective in 2001, the Company adopted SFAS No. 144, which resulted in a
pre-tax impairment charge to the selling, general and administrative line of the
Automotive Leasing Operation statement of income of $725,000. This charge was
primarily for leasing software development costs impaired due to management's
decision to discontinue originating leases.

FORWARD-LOOKING STATEMENTS

The Company makes forward-looking statements in this report and may make
such statements in future filings with the Securities and Exchange Commission.
It may also make forward-looking statements in its press releases or other
public or shareholder communications. The Company's forward-looking statements
are subject to risks and uncertainties and include information about its
expectations and possible or assumed future results of operations. When the
Company uses any of the words "believes," "expects," "anticipates," "estimates"
or similar expressions, it is making forward-looking statements.

The Company claims the protection of the safe harbor for forward-looking
statements contained in the Private Securities Litigation Reform Act of 1995 for
all of its forward-looking statements. These forward-looking statements
represent the Company's outlook only as of the date of this report. While the
Company believes that its forward-looking statements are reasonable, actual
results could differ materially since the statements are based on our current
expectations, which are subject to risks and uncertainties. Factors that might
cause such a difference include the following: competition from traditional
financing sources and from non-traditional lenders, unavailability of funding at
competitive rates of interest, adverse changes in applicable laws and
regulations, adverse changes in economic conditions, adverse changes in the
automobile or finance industries or in the non-prime consumer finance market,
the Company's ability to maintain or increase the volume of automobile loans,
the Company's potential inability to accurately forecast and estimate future
collections and historical collection rates, the Company's potential inability
to accurately estimate the residual values of the lease vehicles, an increase in
the amount or severity of litigation against the Company, the loss of key
management personnel, and the Company's ability to continue to obtain third
party financing on favorable terms.

Other factors not currently anticipated by management may also materially
and adversely affect the Company's results of operations. The Company does not
undertake, and expressly disclaims any obligation, to update or alter its
forward-looking statements whether as a result of new information, future events
or otherwise, except as required by applicable law.

28

ITEM 7A. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

The information called for by Item 7A is incorporated by reference from the
information in Item 7 under the caption "Market Risk" in this Form 10-K.

29

INDEPENDENT AUDITORS' REPORT

To the Board of Directors and Shareholders
Credit Acceptance Corporation:

We have audited the accompanying consolidated balance sheets of Credit
Acceptance Corporation and subsidiaries (the "Company") as of December 31, 2001
and 2000, and the related consolidated statements of income, shareholders'
equity, and cash flows for each of the three years in the period ended December
31, 2001. These financial statements are the responsibility of the Company's
management. Our responsibility is to express an opinion on these financial
statements based on our audits.

We conducted our audits in accordance with auditing standards generally
accepted in the United States of America. Those standards require that we plan
and perform the audit to obtain reasonable assurance about whether the financial
statements are free of material misstatement. An audit includes examining, on a
test basis, evidence supporting the amounts and disclosures in the financial
statements. An audit also includes assessing the accounting principles used and
significant estimates made by management, as well as evaluating the overall
financial statement presentation. We believe that our audits provide a
reasonable basis for our opinion.

In our opinion, such consolidated financial statements present fairly, in
all material respects, the financial position of the Company as of December 31,
2001 and 2000, and the results of its operations and its cash flows for each of
the three years in the period ended December 31, 2001 in conformity with
generally accepted accounting principles in the United States of America.

DELOITTE & TOUCHE LLP

Detroit, Michigan
January 23, 2002

30

ITEM 8. FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA

CONSOLIDATED BALANCE SHEETS

See accompanying notes to consolidated financial statements.

31

CONSOLIDATED STATEMENTS OF INCOME

See accompanying notes to consolidated financial statements.

32

CONSOLIDATED STATEMENTS OF SHAREHOLDERS' EQUITY

See accompanying notes to consolidated financial statements.

33

CONSOLIDATED STATEMENTS OF CASH FLOWS

See accompanying notes to consolidated financial statements.

34

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(1) SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

DESCRIPTION OF BUSINESS

Principal Business. Credit Acceptance Corporation (the "Company" or "Credit
Acceptance") is a financial services company specializing in products and
services for a network of automobile dealers. Credit Acceptance provides
participating dealers with financing sources for consumers with limited access
to credit by offering "guaranteed credit approval". The Company delivers credit
approvals through the internet. Other services include marketing, sales
training, and a wholesale purchasing cooperative. Through its financing program,
Credit Acceptance helps consumers change their lives by providing an opportunity
to strengthen and reestablish their credit standing by making timely monthly
payments. The Company refers to participating dealers who share its commitment
to changing customers' lives as "dealer-partners".

Credit Acceptance Corporation UK Limited, CAC of Canada Limited and Credit
Acceptance Corporation Ireland Limited are all wholly-owned subsidiaries of the
Company that operate in their respective countries. These subsidiary companies
offer essentially the same dealer-partner programs as are offered in the United
States.

When the Company finances automobile loans, the dealer-partner assigns
title to the automobile loan and the security interest in the vehicle to the
Company. At the time it accepts the assignment of a loan, Credit Acceptance
records the gross amount of the loan as a gross automobile loan receivable. The
Company records the amount of its servicing fee as an unearned finance charge
with the remaining portion recorded as a dealer holdback (the gross amount of
the loan less the unearned finance charge). At the time of acceptance, loans
that meet certain criteria are eligible for a cash advance, which is computed on
a formula basis. Advances are non-interest bearing and are secured by the cash
collections on all of the automobile loans receivable assigned from an
individual dealer-partner. Dealer-partner advances are netted against dealer
holdbacks in the accompanying consolidated financial statements, as dealer
holdbacks are not paid until such time as all advances related to such
dealer-partner have been recovered.

Credit Acceptance collects the scheduled monthly payments based on
contractual arrangements with the consumer. Monthly cash collections are
remitted to the dealer-partner subject to the Company first: (i) being
reimbursed for certain collection costs associated with all automobile loans
originated by such dealer-partner; (ii) reducing the collections by the
Company's servicing fee (typically 20% of the aggregate monthly receipts after
collection costs); and (iii) recovering the aggregate advances made to such
dealer-partner.

Upon enrollment into the Company's financing program, the dealer-partner
enters into a servicing agreement with Credit Acceptance which defines the
rights and obligations of Credit Acceptance and the dealer-partner. The
servicing agreement may be terminated by the Company or by the dealer-partner
(so long as there is no event of default or an event which with the lapse of
time, giving of notice or both, would become an event of default) upon 30 days
prior written notice. The Company may also terminate the servicing agreement
immediately in the case of an event of default by the dealer-partner. Upon any
termination by the dealer-partner or in the event of a default, the
dealer-partner must immediately pay the Company: (i) any unreimbursed collection
costs; (ii) any unpaid advances and all amounts owed by the dealer-partner to
the Company; and (iii) a termination fee equal to the unearned finance charge of
the then outstanding amount of the automobile loans originated by such
dealer-partner and accepted by the Company.

Automotive Leasing. In early 2002, the Company elected to discontinue
originating automobile leases (the "Automotive Leasing Operation"). As a result
of this decision, earnings for the year ended December 31, 2001 include a
pre-tax charge of $725,000 for the impairment of certain assets. This decision
was based on the conclusion that the Automotive Leasing Operation was unlikely
to produce a higher return than the Company's automobile lending business over
the long-term. Under the Company's leasing program, the Company purchased
automobile leases from the dealer-partner for an amount that was generally based
on the value of the vehicle as determined by industry guidebooks, assumed
ownership of the related vehicle from the dealer-partner and received title to
the vehicle. This program primarily differs from the Company's principal
business in that, as these leases were purchased outright, the Company does not
have any potential liability to
35

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

(1) SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES -- (CONTINUED)

the dealer-partner for future collections after the purchase of the lease.
Additionally, the customer was required to remit a security deposit to the
Company. Customer payments are applied toward the customer's outstanding lease
receivable. At lease termination, the Company is responsible for the ultimate
disposal of the vehicle, which is sold back to the dealer-partner, the customer
or at an auction.

Ancillary Products and Services. Buyers Vehicle Protection Plan, Inc.
("BVPP") and CAC Reinsurance, Ltd. ("Credit Acceptance Reinsurance"), both
wholly-owned subsidiaries of the Company, provide additional services to
participating dealer-partners.

BVPP administers short-term limited extended service contracts offered by
participating dealer-partners. In connection therewith, BVPP bears the risk of
loss for any repairs covered under the service contract. In 2000, the Company
changed accounting methods to recognize income and related expense for the
service contract program on an accelerated basis over the life of the service
contract. Previously, the income and related expenses were recorded on a
straight-line basis over the life of the service contracts. The change was based
on an analysis of historical claims experience and resulted in a more precise
match of the income and expenses pertaining to the service contracts. The change
in accounting method was immaterial to the current financial statements and is
not expected to have a material impact on subsequent periods. In addition, BVPP
has a relationship with a third party service contract providers that pay BVPP a
fee on service contracts included on automobile loans financed through
participating dealer-partners. BVPP does not bear any risk of loss for claims
covered on these third party service contracts. The income from the
non-refundable fee is recognized upon acceptance of the automobile loan. The
Company advances to dealer-partners an amount equal to the purchase price of the
vehicle service contract on loans accepted by the Company that includes vehicle
service contracts.

Credit Acceptance Reinsurance is engaged primarily in the business of
reinsuring credit life and disability insurance policies issued to borrowers
under automobile loans originated by participating dealer-partners. The Company
advances to dealer-partners an amount equal to the credit life and disability
insurance premium on loans accepted by the Company which include credit life and
disability insurance written by the Company's designated insurance carriers. The
policies insure the holder of the automobile loan for the outstanding balance
payable in the event of death or disability of the debtor. Premiums are ceded to
Credit Acceptance Reinsurance on both an earned and written basis and are earned
over the life of the loans using pro rata and sum-of-digits methods. Credit
Acceptance Reinsurance bears the risk of loss attendant to claims under the
coverage ceded to it.

Significant accounting policies are described in the following paragraphs.

PRINCIPLES OF CONSOLIDATION

The consolidated financial statements include the accounts of the Company
and its wholly-owned subsidiaries. All significant intercompany transactions
have been eliminated.

REPORTABLE BUSINESS SEGMENTS

The Company is organized into three primary business segments: North
America Operation, United Kingdom Operation and Automotive Leasing Operation.
See Note 13 for information regarding the Company's reportable segments.

USE OF ESTIMATES

The accounting and reporting policies of the Company require management to
make estimates and assumptions that affect the reported amounts of assets and
liabilities and disclosure of contingent assets and liabilities at the date of
the financial statements and the reported amounts of revenues and expenses
during the reporting period. The accounts which are subject to such estimation
techniques include the reserve for
36

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

(1) SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES -- (CONTINUED)

advance losses, the allowance for credit losses, the retained interest in
securitization and the residual reserve on leased assets. Actual results could
differ from those estimates.

DERIVATIVE INSTRUMENTS

The Company purchases interest rate cap and floor agreements to manage its
interest rate risk on its secured financings. The Company does not hold or issue
derivative financial instruments for trading purposes.

The derivative agreements generally match the notional amounts of the
hedged debt to assure the effectiveness of the derivatives in reducing interest
rate risk. As of December 31, 2001, the following interest rate cap agreements
were outstanding:

As of December 31, 2001, the following interest rate floor agreement was
outstanding:

The Company is exposed to credit risk in the event of nonperformance by the
counterparty to its interest rate cap agreements. The Company anticipates that
its counterparty will fully perform their obligations under the agreements. The
Company manages credit risk by utilizing financially sound counterparties.

FOREIGN CURRENCY TRANSLATION

The financial position and results of operations of the Company's foreign
operations are measured using the local currency as the functional currency.
Revenues and expenses are translated at average exchange rates during the year
and assets and liabilities are translated at current exchange rates at the
balance sheet date. Translation adjustments are reflected in accumulated other
comprehensive income, as a separate component of shareholders' equity.

On January 1, 1999, 11 of 15 member countries of the European Monetary
Union established fixed conversion rates between their existing currencies and
adopted the euro as their new common currency. Effective on January 1, 2002,
euro denominated currency, which is traded on currency exchanges, was issued and
legacy currencies were withdrawn from circulation.

Credit Acceptance adopted a euro conversion program in an attempt to
assess, minimize or prevent the number and severity of: (i) technical challenges
to adapt information systems to accommodate euro transactions; (ii) the impact
on currency exchange rate risks; (iii) the impact on existing loans; and (iv)
tax and accounting implications. The euro conversion program also included an
assessment of issues relative to third parties with which Credit Acceptance had
a material relationship. Neither the Company nor any material third parties
incurred any significant problems related to the euro conversion and the Company
did not incur any significant expenses related to the conversion.

37

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

(1) SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES -- (CONTINUED)

CASH AND CASH EQUIVALENTS

Cash equivalents consist of readily marketable securities with original
maturities at the date of acquisition of three months or less.

INVESTMENTS

Investments consist principally of certificates of deposit, which the
Company has both the intent and the ability to hold to maturity.

AUTOMOBILE LOANS RECEIVABLE

Automobile loans receivable are collateralized by the related vehicles, and
the Company has the right to repossess the vehicle in the event that the
consumer defaults on the payment terms of the loan. Repossessed collateral is
valued at the lower of the carrying amount of the receivable or estimated fair
value, less estimated costs of disposition, and is classified in automobile
loans receivable on the balance sheets. At December 31, 2001 and 2000,
repossessed assets totaled approximately $6.4 million and $5.6 million,
respectively. The Company's policy for non-accrual loans is 90 days measured on
a recency basis (no material payments received). The Company writes-off
delinquent automobile loans at nine months on a recency basis.

ALLOWANCE FOR CREDIT LOSSES

The Company maintains an allowance for credit losses that covers earned but
unpaid servicing fees on automobile loan receivables in non-accrual status.
Servicing fees, which are booked as finance charges, are recognized under the
interest method of accounting until the underlying obligation is 90 days past
due on a recency basis. At such time, the Company suspends the recognition of
revenue and records a provision for credit losses equal to the earned but unpaid
revenue. Once a loan is classified in non-accrual status, it remains in
non-accrual status for the remaining life of the loan. Revenue on non-accrual
loans is recognized on a cash basis. Loans on which no payment has been received
for nine months are written off. Ultimate losses may vary from current estimates
and the amount of the provision, which is a current expense, may be either
greater or less than actual charge-offs.

RESERVE FOR ADVANCE LOSSES

The Company maintains a reserve against advances that are not expected to
be recovered through collections on the related automobile loan portfolio. For
purposes of establishing the reserve, the present value of estimated future
collections for each dealer-partner's loan portfolio is compared to the related
advance balance. The discount rate used for present value purposes is equal to
the rate of return expected at the origination of the advance. To the extent
that the present value of future collections is less than the advance balance
due from a dealer-partner, the Company records a provision equal to the
difference between the advance and the present value of the future collections.
The Company maintains historical loss experience for each dealer-partner on a
static pool basis and uses this information to forecast the timing and amount of
future collections on each dealer-partner's portfolio. Proceeds from one
dealer-partner's portfolio cannot be used to offset losses relating to another
dealer-partner.

Advance losses represent the Company's primary credit risk. The Company has
recorded two large provisions during its history, one in 1997 and the other in
1999. Both charges related primarily to loan pools originated between 1995 and
1997. The first related to the initial loss assessment subsequent to the
installation of the Company's static pool loan information system in 1997. The
second charge related to a reassessment of the loss based on the subsequent
underperformance of these loan pools versus the Company's initial assessment.
The risk of advance losses increases as the spread between the collection rate
and advance rate narrows. The Company's primary protection against future losses
relates to managing this spread appropriately. Ultimate

38

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

(1) SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES -- (CONTINUED)

losses may vary from current estimates and the amount of the provision, which is
a current expense, may be either greater or less than actual charge-offs. The
use of different estimates or assumptions could produce materially different
financial results.

FLOOR PLAN RECEIVABLES

Credit Acceptance finances used vehicle inventories for automotive dealers.
Amounts loaned are secured primarily by the related inventories and any future
cash collections owed to the dealer-partner on outstanding retail automobile
loans.

NOTES RECEIVABLE

Notes receivable are primarily working capital loans to dealer-partners and
are due on demand. These notes receivable are secured primarily by any future
cash collections owed to the dealer-partner on outstanding retail automobile
loans.

INVESTMENTS IN OPERATING LEASES, NET

Leased assets are generally depreciated to their residual values on a
straight-line basis over the scheduled lease term. The Company also maintains an
allowance for lease vehicle losses that consists of a repossession reserve and a
residual reserve. The repossession reserve covers losses resulting from earned
but unpaid revenue on leases transferred to non-accrual status during the period
and losses resulting from the sale of the vehicle after repossession. Leases are
transferred to non-accrual status once the lease is 90 days past due on a
recency basis. At that time, the Company suspends the recognition of lease
revenue and makes a provision equal to the earned but unpaid revenue. The
residual reserve covers losses resulting from the disposal of vehicles at the
end of the lease term. The Company establishes its residual values based upon an
industry guidebook and the Company's repossession experience. Realization of the
residual values is dependent on the Company's future ability to market the
vehicles under then prevailing market conditions.

PROPERTY AND EQUIPMENT

Additions to property and equipment are recorded at cost. Depreciation is
generally provided on a straight-line basis over the estimated useful lives
(primarily five to forty years) of the assets. The cost of assets sold or
retired and the related accumulated depreciation are removed from the accounts
at the time of disposition and any resulting gain or loss is included in
operations. Maintenance, repairs and minor replacements are charged to
operations as incurred; major replacements and betterments are capitalized.
Software costs are capitalized and generally amortized on a straight-line basis
over its useful life for a period not to exceed five years. The Company
evaluates long-lived assets for impairment whenever events or changes in
circumstances indicate that the carrying amount of an asset may not be
recoverable.

ADVANCE RECEIVABLE SALES

When the Company sold advance receivables in a securitization, it retained
interest-only strips and servicing rights, all of which were retained interests
in the securitized assets. Gain or loss on sale of the advance receivables
depended in part on the previous carrying amount of advances, allocated between
the portion sold and the portion retained in proportion to their relative fair
value. To obtain fair values, quoted market prices were used if available.
However, quotes are generally not available for retained interests, so the
Company generally estimated fair value based on the present value of future cash
flows expected under management's best estimates of the key
assumptions -- credit losses, timing of projected collections, and discount
rates commensurate with the risks involved. The Company evaluated the fair value
and potential impairment of its retained interest in securitization on a
quarterly basis.

39

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

(1) SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES -- (CONTINUED)

DEALER HOLDBACKS

As part of the dealer-partner servicing agreement, the Company establishes
a dealer holdback to protect the Company from potential losses associated with
automobile loans. This dealer holdback is not paid until such time as all
advances related to such dealer-partner have been recovered.

INCOME TAXES

Deferred income taxes are provided for all temporary differences between
the book and tax basis of assets and liabilities. Deferred income taxes are
adjusted to reflect new tax rates when they are enacted into law.

REVENUE RECOGNITION

Finance Charges. The Company computes its servicing fee based upon the
gross amount due under the automobile loan. Income is recognized under the
interest method of accounting until the underlying obligation is 90 days past
due on a recency basis. At such time, the Company suspends the accrual of
revenue and makes a provision for credit losses equal to the earned but unpaid
revenue.

Lease Revenue. Income from operating lease assets is recognized on a
straight-line basis over the scheduled lease term. Revenue recognition is
suspended at the point the customer becomes three payments past due.

Other Income. Dealer-partners are charged an initial fee to floor plan a
vehicle. Interest is charged based on the number of days a vehicle remains on
the floor plan. Interest rates typically range from 12% to 18% per annum.

Fees received by the Company for the sale of third party vehicle service
contracts are recognized upon acceptance of the related automobile loan
receivable as the Company bears no further obligation.

Premiums earned include credit life and disability premiums and collision
premiums, which are ceded to the Company on both an earned and written basis and
are earned over the life of the loans using the pro rata and sum-of-digits
methods. In 2000, the Company retroactively changed accounting methods to
recognize income and related expense for the service contract program on an
accelerated basis over the life of the service contract. Previously, the income
and related expenses were recorded on a straight-line basis over the life of the
service contracts. The change was based on an analysis of historical claims
experience and resulted in a more precise match of the income and expenses
pertaining to the service contracts. The change in accounting method was
immaterial to the current financial statements and is not expected to have a
material impact on subsequent periods.

Income from secured lines of credit offered to certain dealers is earned
based on the difference between the 60% to 75% of the gross loan amount remitted
to the Company from the dealer and the 50% to 70% of the principal amount of the
loan advanced to the dealer.

The Company recognizes a monthly dealer-partner access fee for the
Company's internet-based proprietary Credit Approval Processing System.

Enrollment fees are generally paid by each dealer-partner signing a
servicing agreement and are nonrefundable. These fees and the related direct
incremental costs of originating these fees are deferred and amortized on a
straight-line basis over the estimated repayment term of the outstanding
dealer-partner advance.

Interest on notes receivable is recognized in income based on the
outstanding monthly balance and is generally 5% to 18% per annum.

40

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

(1) SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES -- (CONTINUED)

CURRENT ACCOUNTING PRONOUNCEMENTS

Effective January 1, 2001, the Company adopted the provisions of Statement
of Financial Accounting Standards No. 133, "Accounting for Derivative
Instruments and Hedging Activities", as amended by SFAS No. 138, "Accounting for
Certain Derivative Instruments and Certain Hedging Activities -- an amendment of
FASB Statement No. 133" ("SFAS No. 133"). These standards require that all
derivatives be recognized as either assets or liabilities in the consolidated
balance sheet and that those instruments be measured at fair value. Gains or
losses resulting from changes in the values of those derivatives are accounted
for depending on the use of the derivative and whether it qualifies for hedge
accounting. The Company has not designated any of its derivative instruments as
hedges as defined under SFAS No. 133. The after-tax effect of recognizing the
fair value of the derivative instruments as of January 1, 2001 was an
approximately $9,500 increase to income.

In July 2000, the Emerging Issues Task Force ("EITF") finalized the
provisions of EITF Issue No. 99-20, "Recognition of Interest Income and
Impairment of Purchased and Retained Beneficial Interests in Securitized
Financial Assets" ("EITF 99-20"). EITF 99-20 sets forth rules for recognizing
interest income and determining when securities must be written down to fair
value in instances other than temporary impairments. EITF 99-20 will require the
"prospective method" of adjusting the recognition of interest income when the
anticipated cash flows have either increased or decreased. Anticipated cash
flows can change as the result of factors such as prepayment rates and credit
losses. Under the provisions of EITF 99-20, an impairment, other than a
temporary impairment, must be recorded when the anticipated cash flows have
decreased since the last estimate and the fair value of the retained interest is
less than the carrying value. Any write-down associated with the implementation
of EITF 99-20 would be reported as a "cumulative effect of a change in
accounting principle" and would be reported on a prospective basis. On January
1, 2001, the company adopted EITF 99-20. The adoption of this statement did not
have a material effect on the Company's financial position or results of
operations.

In September 2000, the FASB issued SFAS No. 140, "Accounting for Transfers
and Servicing of Financial Assets and Extinguishments of Liabilities" ("SFAS No.
140"). SFAS No. 140 replaces Statement of Accounting Standard No. 125, which
bears the same title. SFAS No. 140 is effective for transfers and servicing of
financial assets and extinguishments of liabilities occurring after March 31,
2001. Other provisions of the statement became effective for the Company's 2001
year-end reporting and include additional disclosure requirements and changes
related to the recognition and reclassification of collateral. The application
of the new rules did not have a material impact on the Company's financial
position, results of operations or liquidity.

In August 2001, the FASB issued SFAS No. 144, "Accounting for the
Impairment or Disposal of Long-Lived Assets" ("SFAS No. 144"). SFAS No. 144
supercedes SFAS No. 121, "Accounting for the Impairment of Long-Lived Assets and
Long-Lived Assets to be Disposed of", and elements of APB 30, "Reporting the
Results of Operations -- Reporting the Effects on Disposal of a Segment of a
Business and Extraordinary, Unusual or Infrequently Occurring Events and
Transactions". The main objective of this statement is to resolve implementation
issues related to SFAS No. 121 by clarifying certain of its provisions. SFAS No.
144 removes goodwill from the scope of SFAS No. 121 and establishes a
"primary-asset" approach to determine the cash flow estimation period for a
group of assets and liabilities. Other provisions of the statement include more
stringent requirements for classifying assets available for disposal and
expanding the scope of activities that will require discontinued operations
reporting. SFAS No. 144 is effective for fiscal years beginning after December
15, 2001. Effective in 2001, the Company adopted SFAS No. 144, which resulted in
a pre-tax impairment charge to the selling, general and administrative line of
the Automotive Leasing Operation Statement of Income of $725,000. This charge
was primarily for leasing software development costs impaired due to
management's decision to discontinue originating leases.

41

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

(1) SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES -- (CONCLUDED)

RECLASSIFICATION

Certain amounts for the prior periods have been reclassified to conform to
the current presentation.

(2) FINANCIAL INSTRUMENTS

FAIR VALUE OF FINANCIAL INSTRUMENTS

The following methods and assumptions were used to estimate the fair value
of each class of financial instruments for which it is practicable to estimate
their value.

Cash and Cash Equivalents. The carrying amount of cash and cash equivalents
approximate their fair value due to the short maturity of these instruments.

Investments. The carrying amount of the investments approximates their fair
value due to the short maturity of these instruments.

Automobile Loans Receivable and Net Dealer Holdbacks. As the majority of
the Company's revenue is derived from the servicing fee it receives on the gross
amount due under the automobile loan (typically 20% of the principal and
interest), the Company's revenues from servicing fees are not materially
impacted by changes in interest rates. As such, the carrying amounts recorded on
a historical cost basis for automobile loans receivable and net dealer holdbacks
in the financial statements related to the financing and service program which
the Company provides to dealer-partners approximates fair value. The fair value
of the net dealer holdbacks is estimated by discounting expected future cash
flows associated with the related dealer-partner advance.

Floor Plan and Notes Receivable. The fair values of floor plan and note
receivables are estimated by discounting the future cash flows using applicable
current interest rates.

Retained Interest in Securitization. The fair value of the retained
interest in securitization is estimated by discounting expected future excess
cash flows.

Debt. The fair value of debt is determined using quoted market prices, if
available, or calculating the estimated value of each debt instrument based on
current rates offered to the Company for debt with similar maturities.

Derivative Instruments. The fair value of interest rate caps represents the
amount that the Company would receive to terminate the agreement, taking into
account current interest rates.

42

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

(2) FINANCIAL INSTRUMENTS -- (CONCLUDED)

A comparison of the carrying value and fair value of these financial
instruments is as follows (in thousands):

A portion of the Company's cash and cash equivalents are restricted
pursuant to: (i) the secured financings of advance receivables totaling $13.2
million and $6.9 million at December 31, 2001 and 2000, respectively; and (ii)
the reinsurance agreements, totaling $0.9 million and $4.7 million at December
31, 2001 and 2000, respectively.

All investments are categorized as held-to-maturity. The restricted
investments totaled approximately $0.2 million at December 31, 2001 and 2000.

(3) AUTOMOBILE LOANS RECEIVABLE

Automobile loans generally have initial terms ranging from 24 to 48 months
and are collateralized by the related vehicles. The initial average term of an
automobile loan was approximately 36 months in 2001 and 32 months in each of
2000 and 1999.

Automobile loans receivable consisted of the following (in thousands):

43

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

(3) AUTOMOBILE LOANS RECEIVABLE -- (CONCLUDED)

A summary of changes in gross automobile loans receivable is as follows (in
thousands):

A summary of the allowance for credit losses is as follows (in thousands):

Recoveries related to charged off loans are primarily the result of the
recovery of earned but unpaid finance charges and are netted against
charge-offs.

The Company's financing and service program allows dealer-partners to
establish the interest rate on loans up to the maximum rate allowable by the
state or country in which the dealer-partner is doing business.

(4) LEASED PROPERTIES

PROPERTY LEASED TO OTHERS

The Company leases part of its headquarters to outside parties under
non-cancelable operating leases. This activity is not a significant part of its
business activities. Rental income, which is included in other income, is
recognized on a straight-line basis over the related lease term. Rental income
on leased property was $1,094,000, $1,075,000 and $1,105,000 for 2001, 2000 and
1999, respectively.

PROPERTY LEASED FROM OTHERS

The Company utilizes leases in its day-to-day operations for administrative
offices and office equipment. Management expects that in the normal course of
business, leases will be renewed or replaced by other leases.

44

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

(4) LEASED PROPERTIES -- (CONCLUDED)

Total rental expense on all operating leases was $321,000, $335,000 and
$499,000 for 2001, 2000 and 1999, respectively. Contingent rentals under the
operating leases were insignificant. Minimum future lease commitments under
operating leases are as follows:

2002........................................................ $ 611,869
2003........................................................ 617,311
2004........................................................ 440,978
2005........................................................ 216,672
2006........................................................ 198,236
Thereafter.................................................. 147,420
----------
Total minimum lease commitments........................ $2,232,486
==========

(5) INVESTMENTS IN OPERATING LEASES

The composition of net investment in operating leases consisted of the
following at December 31 (in thousands):

A summary of changes in gross leased assets is as follows (in thousands):

A summary of the allowance for lease vehicle losses is as follows (in
thousands):

45

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

(5) INVESTMENTS IN OPERATING LEASES -- (CONCLUDED)

Future minimum rentals on vehicles leased at December 31, 2001 are $24.2
million, $16.1 million, $5.4 million and $1.0 million in 2002, 2003, 2004 and
2005, respectively.

(6) PROPERTY AND EQUIPMENT

Property and equipment consists of the following at December 31 (in
thousands):

Depreciation expense on property and equipment was $4,652,000, $3,727,000
and $4,128,000 in 2001, 2000 and 1999, respectively.

(7) ADVANCE RECEIVABLE SALES

On July 8, 1998, the Company completed a $50 million securitization of
advance receivables. The automobile loans supporting the dealer-partner advances
that were sold included loans with origination dates ranging from July 1990 to
June 1998, with a weighted average age of 15 months as of the date of the
transaction. The amount of such loans included on the Company's balance sheet as
of June 30, 1998 was $98.6 million, of which $43.8 million was in non-accrual
status. Pursuant to this transaction, the Company contributed dealer-partner
advances having a carrying value of approximately $56 million and received
approximately $49.3 million in financing from an institutional investor.

In June 2001, the Company exercised its clean up call option for this
securitization, which resulted in a one time gain of $1.1 million. The gain
represents the difference between the value of dealer-partner advance
receivables and the Company's carrying amount of the retained interest in
securitization plus the cash disbursement.

In the securitization, the Company retained servicing responsibilities and
subordinated interests. The Company received monthly servicing fees of 4% of the
collections on the automobile loans receivable, and rights to future cash flows
arising after the investor has received the return for which they are
contracted. The present value of estimated cash flows has been recorded by the
Company as a retained interest in securitization of $5.0 million as of December
31, 2000. The Company received servicing fees of approximately $117,000,
$467,000 and $1,040,000 in 2001, 2000 and 1999, respectively. The Company also
received approximately $0.5 million, $1.4 million, and $3.2 million in 2001,
2000, and 1999, respectively, to be distributed to dealer-partners for the
payment of dealer holdbacks.

(8) DEBT

SENIOR NOTES

During 2001, the Company repaid the outstanding borrowings under the three
series of Senior Notes issued to various insurance companies in 1994, 1996 and
1997 in the amount of $7,995,000, $5,290,000, and $2,663,000, respectively. The
Notes were secured through a lien on most of the Company's assets on an equal
and ratable basis with the Company's credit agreement and required semi-annual
interest payments and

46

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

(8) DEBT -- (CONTINUED)

annual payments of principal. The interest rates at December 31, 1999 were
9.87%, 8.99% and 8.77% and increased on January 15, 2000 to 10.37%, 9.49% and
9.27% for the 1994, 1996 and 1997 series of Senior Notes, respectively.

LINES OF CREDIT

At December 31, 2001, the Company had a $120.0 million credit agreement
with a commercial bank syndicate, which was increased to $135.0 million
subsequent to year-end. The facility has a commitment period through June 10,
2002 with a one year term out option at the request of the Company provided that
no event of default exists. The agreement provides that, at the Company's
discretion, interest is payable at either the eurodollar rate plus 140 basis
points, or at the prime rate (4.75% as of December 31, 2001). The eurodollar
borrowings may be fixed for periods of up to six months. Borrowings under the
credit agreement are subject to a borrowing base limitation equal to 65% of
advances to dealer-partners and leased vehicles (as reflected in the
consolidated financial statements), less a hedging reserve (not exceeding
$1,000,000), the amount of letters of credit issued under the line of credit,
and the amount of any other debt secured by the collateral which secures the
line of credit. Borrowings under the credit agreement are secured by a lien on
most of the Company's assets. The Company must pay an annual agent's fee and a
quarterly commitment fee of 0.60% on the amount of the commitment. In addition,
when outstanding borrowings under the commitment exceed 50% of the amount of the
commitment, the Company must pay a quarterly fee equal to 0.25% on the amount
outstanding under the commitment. As of December 31, 2001, there was
approximately $71.6 million outstanding under this facility. The maximum amount
outstanding was approximately $112.5 million and $107.6 million in 2001 and
2000, respectively. The weighted average balance outstanding was $84.9 million
and $73.6 million in 2001 and 2000, respectively.

The Company also has a L2.0 million line of credit agreement with a
commercial bank in the United Kingdom, which is used to fund the day to day cash
flow requirements of the Company's United Kingdom subsidiary. The borrowings are
secured by a letter of credit issued by the Company's principal commercial bank,
with interest payable at the greater of the United Kingdom bank's base rate
(4.0% as of December 31, 2001) plus 65 basis points or at the LIBOR rate plus
56.25 basis points. The rates may be fixed for periods of up to six months. As
of December 31, 2001, there was approximately L1.0 million ($1.4 million)
outstanding under this facility, which matures on June 30, 2002. The maximum
amount outstanding was L1.9 million ($2.7 million) and L2.1 million ($3.0
million) in 2001 and 2000, respectively. The weighted average balance
outstanding was L2.0 million ($2.9 million) and L1.2 million ($1.9 million) in
2001 and 2000, respectively.

The Company also has a 1 million Canadian dollar line of credit with a
commercial bank in Canada, which is used to fund the day to day cash flow
requirements of the Company's Canadian subsidiary. The borrowings are secured by
a letter of credit issued by the Company's principal commercial bank, with
interest payable at the LIBOR rate plus 1.4% or at the Canadian bank's prime
rate (4.0% at December 31, 2001). Additionally, the Company must pay a quarterly
commitment fee of 0.6% on the amount of the commitment. As of December 31, 2001,
there was approximately 264,000 Canadian dollars ($166,000) outstanding under
the facility, which matures on June 9, 2002.

The weighted average interest rate on line of credit borrowings outstanding
was 3.9% and 7.8% as of December 31, 2001 and 2000, respectively.

SECURED FINANCING

The Company's wholly-owned subsidiary, CAC Funding Corp. ("Funding"), has
completed seven secured financing transactions with an institutional investor
through December 31, 2001, two of which remain outstanding. The remaining
secured financings include the July 23, 2001 and November 5, 2001 transactions,
in which Funding received $61.0 million and $62.0 million in financing,
respectively. In connection with these transactions, the Company contributed
dealer-partner advances having a carrying amount of approximately
47

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

(8) DEBT -- (CONTINUED)

$83.0 million and $96.0 million for the July 2001 and November 2001 secured
financings, respectively, to Funding, which, in turn, pledged them as collateral
to an institutional investor to secure loans that funded the purchase price of
the dealer-partner advances. The proceeds of the secured financings were used by
the Company to reduce outstanding borrowings under the Company's credit
facility. The secured financings create loans for which Funding is liable and
are non-recourse to the Company, even though Funding and the Company are
consolidated for financial reporting purposes. Such loans bear interest at a
floating rate equal to the applicable commercial paper rate plus 50 basis points
with a maximum of 7.5% and 6.5% for the July 23, 2001 and November 5, 2001
secured financings, respectively. As Funding is organized as a separate legal
entity from the Company, assets of Funding (including the contributed
dealer-partner advances) will not be available to satisfy the general
obligations of the Company, especially as substantially all the assets of
Funding have been encumbered to secure Funding's obligations to its creditors.
In the first six months of the July 2001 and the first four months of the
November 2001 financings, the Company and Funding received or may receive
additional proceeds by having the Company contribute additional dealer-partner
advances to Funding which could then be used by Funding as collateral to support
additional borrowings. To the extent permitted by its creditors, Funding would
be able to use the proceeds of such borrowings to pay the purchase price of such
dealer-partner advances or to make advances or distributions to the Company.
Such financings are secured by Funding's dealer-partner advances, Funding's
rights to collections on the related automobile loans receivable and certain
related assets up to the sum of Funding's dealer-partner advances and the
Company's servicing fee. The Company receives a monthly servicing fee paid by
the institutional investor equal to 6% and 8% of the collections on Funding's
automobile loans receivable for the July 2001 and November 2001 secured
financings, respectively. Except for the servicing fee and payments due to
dealer-partners, the Company does not receive, or have any rights in, any
portion of collections on the automobile loans receivable until Funding's
underlying indebtedness is paid in full either through collections on the
related automobile loans or through a prepayment of the indebtedness.

A summary of the secured financing transactions is as follows (dollars in
thousands):

* Bears an interest rate of 2.5% and is anticipated to fully amortize within 13
months as of December 31, 2001

** Bears an interest rate of 2.6% and is anticipated to fully amortize within 15
months as of December 31, 2001

MORTGAGE LOAN PAYABLE

The Company has a mortgage loan from a commercial bank that is secured by a
first mortgage lien on the Company's headquarters building and an assignment of
all leases, rents, revenues and profits under all present and future leases of
the building. There was $6,918,000 and $7,590,000 outstanding on this loan as of
December 31, 2001 and 2000, respectively. The loan matures on May 1, 2004 and
requires monthly payments of $99,582, bearing interest at a fixed rate of 7.07%.

48

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

(8) DEBT -- (CONCLUDED)

LETTERS OF CREDIT

Letters of credit are issued by a commercial bank and reduce amounts
available under the Company's line of credit. As of December 31, 2001, the
Company has two letters of credit relating to reinsurance agreements totaling
$2.7 million. Such letters of credit were issued in 2001 and will expire on June
11, 2002, at which time they will be automatically extended for the period of
one year unless notified otherwise by the commercial bank syndicate.
Additionally, the Company has two letters of credit that secure the borrowings
under the foreign subsidiaries' lines of credit.

PRINCIPAL DEBT MATURITIES

The scheduled principal maturities of the Company's long-term debt at
December 31, 2001 are as follows (in thousands):

2002........................................................ $106,103
2003........................................................ 17,792
2004........................................................ 5,419
--------
$129,314
========

Included in scheduled principal maturities are anticipated maturities of
secured financing debt. The maturities of this debt are dependent on the timing
of cash collections on the contributed automobile loans receivable, the amounts
due to dealer-partners for payments of dealer holdback and changes in interest
rates on the commercial paper. Such amounts included in the table above are
$105.4 million and $17.0 million for 2002 and 2003, respectively.

DEBT COVENANTS

The Company must comply with various restrictive debt covenants that
require the maintenance of certain financial ratios and other financial
conditions. The most restrictive covenants require a minimum ratio of the
Company's assets to debt, its liabilities to tangible net worth, and its
earnings before interest, taxes and non-cash expenses to fixed charges. The
Company must also maintain a specified minimum level of net worth.

(9) DEALER HOLDBACKS AND RESERVE FOR ADVANCE LOSSES

Dealer holdbacks consisted of the following (in thousands):

49

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

(9) DEALER HOLDBACKS AND RESERVE FOR ADVANCE LOSSES -- (CONCLUDED)

A summary of the change in the reserve for advance losses (classified with
net dealer holdbacks in the accompanying balance sheets) is as follows (in
thousands):

During the third quarter of 1999, the Company recorded a charge of $47.3
million to reflect the impact of collections on loan pools originated primarily
in 1995, 1996 and 1997 falling below previous estimates, indicating impairment
of advance balances associated with these pools. While previous loss curves
indicated that loans originated in 1995, 1996 and 1997 would generate lower
overall collection rates than loans originated in prior years, in the third
quarter of 1999 the loss curves indicated that collection rates on these pools
would be lower than previously estimated. Future reserve requirements will
depend in part on the management's ability to estimate future collections and
the actual collections that are realized. The Company charges off dealer-partner
advances against the reserve at such time and to the extent that the Company's
static pool analysis determines that the advance is completely or partially
impaired.

(10) RELATED PARTY TRANSACTIONS

In the normal course of its business, the Company regularly accepts
assignments of automobile loans originated by affiliated dealer-partners owned
by the Company's: (i) majority shareholder and Chairman; and (ii) President.
Automobile loans accepted from these affiliated dealer-partners were
approximately $18.8 million, $8.4 million and $9.3 million in 2001, 2000 and
1999, respectively. Automobile loans receivable from affiliated dealer-partners
represented approximately 2.3% and 2.4% of the gross automobile loans receivable
balance as of December 31, 2001 and 2000, respectively. The Company accepted
automobile loans from affiliated dealer-partners and nonaffiliated
dealer-partners on the same terms. Dealer holdbacks from loans accepted from
affiliated dealer-partners were approximately $15.1 million and $6.7 million in
2001 and 2000, respectively.

The Company regularly purchased operating automobile leases originated by
affiliated dealer-partners owned by the Company's: (i) majority shareholder and
Chairman; and (ii) President. Automobile leases accepted from affiliated
dealer-partners were $1.4 million, $10.1 million and $5.8 million in 2001, 2000,
and 1999, respectively. Affiliated dealer-partners originated approximately
4.6%, 22.6%, and 60.4% of the value of automobile leases purchased and
approximately 4.2%, 24.8%, and 63.6% of the number of automobile leases
purchased by the Company during 2001, 2000, and 1999, respectively.

The Company receives interest income and fees from the Company's: (i)
majority shareholder and Chairman; and (ii) President on notes receivable and a
working capital loan. Also, in 2000 and 1999, the Company received interest
income and fees from affiliated dealer-partners on floor plan receivables owned
by the Company's majority shareholder and Chairman. Total income earned on floor
plan and notes receivables was $50,000, $62,000 and $679,000 for the years ended
December 31, 2001, 2000 and 1999, respectively.

The Company paid affiliated dealer-partners, owned by the Company's
majority shareholder and Chairman, for vehicle reconditioning services. Total
expense paid approximated $8,000, $357,000, and $237,000 for the years ended
December 31, 2001, 2000, and 1999, respectively. In 2001, the Company stopped
receiving these services from the affiliated party.

50

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

(11) INCOME TAXES

The income tax provision (credit) consists of the following (in thousands):

The tax effects of timing differences that give rise to significant
portions of the deferred tax assets and deferred tax liabilities consist of the
following (in thousands):

No valuation allowances were considered necessary in the calculation of
deferred tax assets as of December 31, 2001 and 2000.

51

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

(11) INCOME TAXES -- (CONCLUDED)

A reconciliation of the U.S. Federal statutory rate to the Company's
effective tax rate were as follows:

The increase in state income taxes in 2001 was due to the
re-characterization of revenue resulting from the Internal Revenue Service
examination. The 2001 state income tax expense is a cumulative amount of taxes
owed to various states for the years 1993 to 2001.

Deferred U.S. federal income taxes and withholding taxes have not been
provided on the undistributed earnings of the Company's foreign subsidiaries as
such amounts are considered to be permanently reinvested. The cumulative
undistributed earnings on which the Company had not provided additional national
income taxes and withholding taxes were approximately $37.3 million and $29.8
million at December 31, 2001 and 2000, respectively.

(12) CAPITAL TRANSACTIONS

NET INCOME PER SHARE

Basic net income per share has been computed by dividing net income by the
weighted average number of common shares outstanding. Diluted net income per
share has been computed by dividing net income by the total of the weighted
average number of common shares and common stock equivalents outstanding. Common
stock equivalents included in the computation represent shares issuable upon
assumed exercise of stock options that would have a dilutive effect. The share
effect is as follows:

STOCK REPURCHASE PROGRAM

In 1999, the Company began acquiring shares of its common stock in
connection with a stock repurchase program announced in August 1999. That
program authorized the Company to purchase up to 1,000,000 common shares on the
open market or pursuant to negotiated transactions at price levels the Company
deems attractive. On each of February 7, 2000, June 7, 2000, July 13, 2000 and
November 10, 2000, the Company's Board of Directors authorized increases in the
Company's stock repurchase program of an additional 1,000,000 shares. As of
December 31, 2001, the Company has repurchased approximately 4.5 million shares
of the 5.0 million shares authorized to be repurchased under this program at a
cost of $23,623,000.

STOCK OPTION PLANS

Pursuant to the Company's 1992 Stock Option Plan (the "1992 Plan"), the
Company has reserved 8,000,000 shares of its common stock for the future
granting of options to officers and other employees. The
52

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

(12) CAPITAL TRANSACTIONS -- (CONTINUED)

exercise price of the options is equal to the fair market value on the date of
the grant. Options under the 1992 Plan generally become exercisable over a three
to five year period, or the Company's attainment of certain performance related
criteria, or immediately upon a change of Company control. The Company issued
1,000,000, 28,500, and 326,500 options in 2001, 2000, and 1999, respectively,
that will vest only if certain performance targets are met. As it was not
foreseeable that the performance targets would be met, no compensation expense
was recorded for performance-based options in 2001, 2000, or 1999. Nonvested
performance options are forfeited upon termination of employment and otherwise
expire ten years from the date of grant. Shares available for future grants
totaled 2,155,028, 2,551,970 and 1,911,519 as of December 31, 2001, 2000 and
1999, respectively.

Pursuant to the Company's Stock Option Plan for Dealers (the "Dealer
Plan"), the Company has reserved 1,000,000 shares of its common stock for the
future granting of options to participating dealer-partners. The exercise price
of the options is equal to the fair market value on the date of grant. The
options become exercisable over a three year period. Nonvested options are
forfeited upon the termination of the dealer-partner's servicing agreement by
the Company or the dealer-partner and otherwise expire five years from the date
of grant. Shares available for future grants totaled 765,167, 684,367 and
605,899 as of December 31, 2001, 2000 and 1999, respectively. Effective January
1, 1999, the Company suspended the granting of future options under the Dealer
Plan.

In 2001, the Company established a Director Stock Option Plan (the
"Director Plan"), subject to the approval of the shareholders at the 2002 annual
meeting. The Company has reserved 200,000 shares of its common stock for future
granting of options to members of its Board of Directors. The exercise price of
the options is equal to the fair market value on the date of grant. In 2001, the
Company granted 100,000 options that will vest only if the Company meets certain
performance targets. These options will be void if the Director Plan is not
approved by the shareholders. As it was not foreseeable that the performance
targets would be met, no compensation expense was recorded for these
performance-based options in 2001. Nonvested options are forfeited if the
participant should cease to be a director and otherwise expire ten years from
the date of grant. Shares available for future grants totaled 100,000 as of
December 31, 2001.

The Company accounts for the 1992 Plan and Director Plan under APB Opinion
No. 25, under which no compensation cost has been recognized. Had compensation
cost for the 1992 Plan and Director Plan been recognized, the Company's net
income (loss) and net income (loss) per share would have been negatively
impacted as follows:

The Company accounts for the compensation costs related to its grants under
the Dealer Plan in accordance with Statement of Financial Accounting Standards
No. 123, "Accounting for Stock-Based Compensation". The sales and marketing cost
that has been charged against income for the non-employee Dealer Plan was
$8,000, $45,000 and $131,000 in 2001, 2000 and 1999, respectively.

53

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

(12) CAPITAL TRANSACTIONS -- (CONTINUED)

The fair value of each option granted included in the above calculations is
estimated on the date of grant using the Black-Scholes option-pricing model with
the following weighted-average assumptions used:

Additional information relating to the stock option plans is as follows:

The weighted average fair value of options granted during 2001, 2000 and
1999 was $3.04, $3.07 and $3.13 respectively, for the 1992 Plan. The weighted
average fair value of options granted for the Director Plan during 2001 was
$3.33.

54

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

(12) CAPITAL TRANSACTIONS -- (CONCLUDED)

The following tables summarize information about options outstanding at
December 31, 2001:

(13) BUSINESS SEGMENT INFORMATION

The Company classifies its operations into three reportable business
segments: North America Operation, United Kingdom Operation and Automotive
Leasing Operation. In 2001, the Company modified the presentation of its three
reportable business segments. The Company reclassified two of its leasing
subsidiaries and its Canadian leasing operation from North America Operation to
Automotive Leasing Operation. These changes were made to consolidate all lease
related businesses into one reportable business segment. The 1999 and 2000
business segment information has been reclassified to conform to the 2001
presentation.

REPORTABLE SEGMENT OVERVIEW

The North America Operation consists of the Company's U.S. and Canadian
automotive finance and services businesses, including the Company's reinsurance
activities and automotive service contract programs. These businesses have been
aggregated into one reportable segment because they have similar operating and
economic characteristics. The North America Operation provides participating
dealers with financing sources for consumers with limited access to credit by
offering "guaranteed credit approval" and delivering credit approvals through
the internet. Other services including marketing, sales training and a wholesale
purchasing cooperative in the United States and Canada. The United Kingdom
Operation provides substantially the same products and services as the North
America Operation to dealer-partners located in the United Kingdom and Ireland.
In 2001, the Company stopped originating automobile loans in Ireland. The
Automotive Leasing Operation provided a leasing program to automobile
dealer-partners located in the United States and Canada. In early 2002, the
Company elected to discontinue originating automobile leases. The credit
reporting and auction services businesses, which were sold in 1999, do not
constitute reportable operating segments as they do not meet the quantitative
thresholds prescribed by SFAS No. 131, "Disclosures about Segments of an
Enterprise and Related Information" and have therefore been disclosed in the
"all other" category in the following table.

55

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

(13) BUSINESS SEGMENT INFORMATION -- (CONTINUED)

MEASUREMENT

The Company allocates resources to and evaluates the performance of its
segments primarily based on finance charge revenue, lease revenue, other
revenue, segment earnings or (loss) before interest and taxes ("EBIT") and
segment assets. The table below presents this information for each reportable
segment (in thousands):

56

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

(13) BUSINESS SEGMENT INFORMATION -- (CONCLUDED)

The Company operates primarily in the United States and the United Kingdom
(excluding Ireland). The table below presents the key financial information by
geographic location (in thousands):

INFORMATION ABOUT PRODUCTS AND SERVICES

The Company manages its product and service offerings primarily through
those reportable segments. Therefore, pursuant with the provisions of SFAS 131,
no enterprise-wide disclosures of information about products and services are
necessary.

MAJOR CUSTOMERS

The Company did not have any customer which provided 10% or more of the
Company's revenue during 2001, 2000 or 1999. However, during 2001, two
dealer-partner groups in the United Kingdom accounted for approximately 66.1% of
new loans accepted by the United Kingdom Operation.

(14) LITIGATION AND CONTINGENT LIABILITIES

In the normal course of business and as a result of the consumer-oriented
nature of the industry in which the Company operates, industry participants are
frequently subject to various consumer claims and litigation seeking damages and
statutory penalties. The claims allege, among other theories of liability,
violations of state, federal and foreign truth in lending, credit availability,
credit reporting, consumer protection, warranty, debt collection, insurance and
other consumer-oriented laws and regulations. The Company, as the assignee of
automobile loans originated by dealer-partners, may also be named as a
co-defendant in lawsuits filed by consumers principally against dealer-partners.
Many of these cases are filed as purported class actions and seek damages in
large dollar amounts.

The Company believes that the structure of its dealer-partner programs and
ancillary products, including the terms and conditions of its servicing
agreement, may mitigate its risk of loss in any such litigation and that it has
taken prudent steps to address the litigation risks associated with its business
activities.

57

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

(14) LITIGATION AND CONTINGENT LIABILITIES -- (CONCLUDED)

The Company is currently a defendant in a class action proceeding commenced
on October 15, 1996 in the United States District Court for the Western District
of Missouri seeking money damages for alleged violations of a number of state
and federal consumer protection laws (the "Missouri Litigation"). On October 9,
1997, the District Court certified two classes on the claims brought against the
Company, one relating to alleged overcharges of official fees, the other
relating to alleged overcharges of post-maturity interest.

On August 4, 1998, the District Court granted partial summary judgment on
liability in favor of the plaintiffs on the interest overcharge claims based
upon the District Court's finding of certain violations but denied summary
judgment on certain other claims. The District Court also entered a number of
permanent injunctions, which among other things, restrained the Company from
collecting on certain class accounts. The Court also ruled in favor of the
Company on certain claims raised by class plaintiffs. Because the entry of an
injunction is immediately appealable, the Company appealed the summary judgment
order to the United States Court of Appeals for the Eighth Circuit. Oral
argument on the appeals was heard on April 19, 1999. On September 1, 1999, the
United States Court of Appeals for the Eighth Circuit overturned the August 4,
1998 partial summary judgment order and injunctions against the Company. The
Court of Appeals held that the District Court lacked jurisdiction over the
interest overcharge claims and directed the District Court to sever those claims
and remand them to state court. On February 18, 2000, the District Court entered
an order remanding the post-maturity interest class to Missouri state court
while retaining jurisdiction on the official fee class. The Company then filed a
motion requesting that the District Court reconsider that portion of its order
of August 4, 1998, in which the District Court had denied the Company's motion
to dismiss the federal official fee overcharge claims. On May 26, 2000, the
District Court entered an order dismissing the federal official fee claims
against the Company and directed the Clerk of the Court to remand the remaining
state law official fee claims to the appropriate state court. On September 18,
2001, the Circuit Court of Jackson County, Missouri mailed an order assigning
this matter to a judge. The Company will continue its vigorous defense of all
remaining claims. However, an adverse ultimate disposition of this litigation
could have a material negative impact on the Company's financial position,
liquidity and results of operations.

The Company is currently a defendant in a class action proceeding which is
pending in the Superior Court for the Judicial District of Waterbury
Connecticut. Though the case was commenced on July 16, 1999, a class was not
certified until May 15, 2001. The class is composed of all Connecticut residents
whose vehicles were repossessed by the Company between August 5, 1993 and
October 31, 1998. The plaintiffs allege that the Company failed to provide
consumers with adequate notice of their rights to redeem the vehicle after
repossession and are seeking money damages for such failure. On September 19,
2001, the parties reached an agreement in principle to settle the action.
Subsequent to year-end, the Court entered an order approving the settlement. The
settlement will not have a material impact on the Company's financial position,
liquidity and results of operations.

The Company has reached an agreement with the Internal Revenue Service as
the result of an examination of its tax years ended December 31, 1993, 1994 and
1995. This agreement requires changes in some tax accounting methods with
respect to the timing of income recognition. The Company has filed amended
returns for the tax years ended December 31, 1996, 1997, 1998 and 1999 utilizing
or employing the new methods. Pursuant to the agreement and the filed amended
returns, the Company has recorded an additional current tax liability and a
reduction to its deferred tax liability of $3.5 million. The agreement also
requires the Company to recognize interest income and interest expense for the
years in question. No interest amounts have been recorded, as the amounts and
timing of such items cannot be determined at this time.

58

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

(15) QUARTERLY FINANCIAL DATA (UNAUDITED)

The following is a summary of quarterly financial position and results of
operations for the years ended December 31, 2001 and 2000. Certain amounts have
been reclassified to conform to the 2001 presentation.

59

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONCLUDED)

(15) QUARTERLY FINANCIAL DATA (UNAUDITED) -- (CONCLUDED)

60

ITEM 9. CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND
FINANCIAL DISCLOSURE

Not Applicable.

PART III

ITEM 10. DIRECTORS AND EXECUTIVE OFFICERS OF THE REGISTRANT

Information is contained under the captions "Matters to Come Before the
Meeting -- Election of Directors" (excluding the Report of the Audit Committee)
and "Section 16(a) Beneficial Ownership Reporting Compliance" in the Company's
Proxy Statement and is incorporated herein by reference.

ITEM 11. EXECUTIVE COMPENSATION

Information is contained under the caption "Compensation of Executive
Officers" (excluding the Report of the Executive Compensation Committee and the
stock performance graph) in the Company's Proxy Statement and is incorporated
herein by reference.

ITEM 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT

Information is contained under the caption "Common Stock Ownership of
Certain Beneficial Owners and Management" in the Company's Proxy Statement and
is incorporated herein by reference.

ITEM 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS

Information is contained under the caption "Certain Relationships and
Transactions" in the Company's Proxy Statement and is incorporated herein by
reference.

PART IV

ITEM 14. EXHIBITS, FINANCIAL STATEMENT SCHEDULES, AND REPORTS ON FORM 8-K

(a) (1) The following consolidated financial statements of the
Company and Report of Independent Public Accountants are
contained in "Item 8 -- Financial Statements and
Supplementary Data."
REPORT OF INDEPENDENT PUBLIC ACCOUNTANTS
Consolidated Financial Statements:
-- Consolidated Balance Sheets as of December 31, 2001 and
2000
-- Consolidated Income Statements for the years ended
December 31, 2001, 2000 and 1999
-- Consolidated Statements of Cash Flows for the years ended
December 31, 2001, 2000 and 1999
-- Consolidated Statements of Shareholders' Equity for the
years ended December 31, 2001, 2000 and 1999
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(2) Financial Statement Schedules have been omitted because they
are not applicable or are not required or the information
required to be set forth therein is included in the
Consolidated Financial Statements or Notes thereto.
(3) The Exhibits filed in response to Item 601 of Regulation S-K
are listed in the Exhibit Index, which is incorporated
herein by reference.
(b) The Company was not required to file a current report on
Form 8-K during the quarter ended December 31, 2001 and none
were filed during that period.

61

SIGNATURES

Pursuant to the requirements of Section 13 or 15(d) of the Securities
Exchange Act of 1934, the Registrant has duly caused this report to be signed on
its behalf by the undersigned, thereunto duly authorized, on March 28, 2002.

CREDIT ACCEPTANCE CORPORATION

By: /s/ BRETT A. ROBERTS
------------------------------------
Brett A. Roberts
Chief Executive Officer

Pursuant to the requirements of the Securities Exchange Act of 1934, this
report has been signed by the following persons on March 28, 2002 on behalf of
the registrant and in the capacities indicated.

62

EXHIBIT INDEX

The following documents are filed as part of this report. Those exhibits
previously filed and incorporated herein by reference are identified below.
Exhibits not required for this report have been omitted. The Company's
commission file number is 000-20202.

* Management compensatory contracts and arrangements.

2 Previously filed as an exhibit to the Company's Form 10-K Annual Report for
the year ended December 31, 1994, and incorporated herein by reference.

4 Previously filed as an exhibit to the Company's Form 10-Q for the quarterly
period ended March 31, 1996, and incorporated herein by reference.

7 Previously filed as an exhibit to the Company's Form 10-Q for the quarterly
period ended June 30, 1997, and incorporated herein by reference.

9 Previously filed as an exhibit to the Company's Form 10-Q for the quarterly
period ended June 30, 1998, and incorporated herein by reference.

10 Previously filed as an exhibit to the Company's Form 10-Q for the quarterly
period ended September 30, 1998, and incorporated herein by reference.

11 Previously filed as an exhibit to the Company's Form 10-K Annual Report for
the year ended December 31, 1998, and incorporated herein by reference.

12 Previously filed as an exhibit to the Company's Form 10-Q for the quarterly
period ended June 30, 1999, and incorporated herein by reference.

14 Previously filed as an exhibit to the Company's Form 10-K Annual Report for
the year ended December 31, 1999, and incorporated herein by reference.

17 Previously filed as an exhibit to the Company's Form 10-Q for the quarterly
period ended September 30, 2000, and incorporated herein by reference.

18 Previously filed as an exhibit to the Company's Form 10-K Annual Report for
the year ended December 31, 2000, and incorporated herein by reference.

19 Previously filed as an exhibit to the Company's Form 10-Q for the quarterly
period ended March 31, 2001, and incorporated herein by reference.

20 Previously filed as an exhibit to the Company's Form 10-Q for the quarterly
period ended June 30, 2001, and incorporated herein by reference.

21 Previously filed as an exhibit to the Company's Form 10-Q for the quarterly
period ended September 30, 2001, and incorporated herein by reference.

22 Filed herewith.