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UNITED STATES

SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549


FORM 10-Q


     
(Mark One)
   
x
  QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES
EXCHANGE ACT OF 1934
 
For the Quarterly Period Ended March 31, 2003
 
OR
o
  TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES
EXCHANGE ACT OF 1934
For the transition period from                to 

Commission File Number 000-21949


PACIFICARE HEALTH SYSTEMS, INC.

(Exact Name of Registrant as Specified in its Charter)
     
Delaware   95-4591529
(State or Other Jurisdiction of
Incorporation or Organization)
  (IRS Employer
Identification Number)


5995 Plaza Drive, Cypress, California 90630

(Address of Principal Executive Offices, Including Zip Code)

(Registrant’s Telephone Number, Including Area Code) (714) 952-1121

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.

Yes x     No o

Indicate by check mark whether the registrant is an accelerated filer (as defined in Rule 12b-2 of the Exchange Act)     Yes x     No o

There were approximately 37,051,000 shares of common stock outstanding on April 30, 2003.




TABLE OF CONTENTS

PART I. FINANCIAL INFORMATION
Item 1: Financial Statements
CONDENSED CONSOLIDATED BALANCE SHEETS
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
Item 2: Management’s Discussion and Analysis of Financial Condition and Results of Operations
Item 3: Quantitative and Qualitative Disclosures About Market Risk
Item 4: Controls and Procedures
PART II: OTHER INFORMATION
Item 1: Legal Proceedings
Item 2: Changes In Securities
Item 3: Defaults Upon Senior Securities
Item 4: Submission of Matters to a Vote of Security Holders
Item 5: Other Information
Item 6: Exhibits and Reports on Form 8-K
SIGNATURES
EXHIBIT INDEX
EXHIBIT 10.26
EXHIBIT 10.35
EXHIBIT 15
EXHIBIT 20
EXHIBIT 99.1
EXHIBIT 99.2


Table of Contents

PACIFICARE HEALTH SYSTEMS, INC.

FORM 10-Q

INDEX
             
Page

PART I. FINANCIAL INFORMATION
Item 1.
  Financial Statements     1  
    Condensed Consolidated Balance Sheets as of March 31, 2003 and December 31, 2002     1  
    Condensed Consolidated Statements of Operations for the three months ended March 31, 2003 and 2002     2  
    Condensed Consolidated Statements of Cash Flows for the three months ended March 31, 2003 and 2002     3  
    Notes to Condensed Consolidated Financial Statements     5  
Item 2.
  Management’s Discussion and Analysis of Financial Condition and Results of Operations     23  
Item 3.
  Quantitative and Qualitative Disclosures About Market Risk     44  
Item 4.
  Controls and Procedures     44  
 
PART II. OTHER INFORMATION
Item 1.
  Legal Proceedings     45  
Item 2.
  Changes in Securities     45  
Item 3.
  Defaults Upon Senior Securities     45  
Item 4.
  Submission of Matters to a Vote of Security Holders     45  
Item 5.
  Other Information     45  
Item 6.
  Exhibits and Reports on Form 8-K     45  
Signatures     49  
Exhibits     52  

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Table of Contents

PART I. FINANCIAL INFORMATION

 
Item 1: Financial Statements

PACIFICARE HEALTH SYSTEMS, INC.

 
CONDENSED CONSOLIDATED BALANCE SHEETS
(Amounts in thousands, except per-share data)
                     
March 31, December 31,
2003 2002


(unaudited)
ASSETS
Current assets:
               
 
Cash and equivalents
  $ 705,090     $ 951,689  
 
Marketable securities
    1,150,123       1,195,517  
 
Receivables, net
    322,358       289,735  
 
Prepaid expenses and other current assets
    60,138       46,970  
 
Restricted cash collateral for FHP senior notes
    43,346       43,346  
 
Deferred income taxes
    97,949       100,758  
     
     
 
   
Total current assets
    2,379,004       2,628,015  
     
     
 
Property, plant and equipment at cost, net
    157,847       161,685  
Marketable securities-restricted
    189,333       186,189  
Goodwill, net
    983,104       983,104  
Intangible assets, net
    237,450       243,016  
Other assets
    70,440       49,124  
     
     
 
    $ 4,017,178     $ 4,251,133  
     
     
 
LIABILITIES AND STOCKHOLDERS’ EQUITY
Current liabilities:
               
 
Medical claims and benefits payable
  $ 1,100,700     $ 1,044,500  
 
Accounts payable and accrued liabilities
    493,319       440,403  
 
Unearned premium revenue
    75,498       477,791  
 
Current portion of long-term debt
    107,229       107,235  
     
     
 
   
Total current liabilities
    1,776,746       2,069,929  
     
     
 
Long-term debt
    575,620       596,794  
Convertible subordinated debentures
    135,000       135,000  
Deferred income taxes
    102,137       103,790  
Other liabilities
    19,864       17,315  
Stockholders’ equity:
               
 
Common stock, $0.01 par value; 200,000 shares authorized; issued 48,564 shares in 2003 and 47,709 shares in 2002
    486       477  
 
Unearned compensation
    (20,558 )     (2,000 )
 
Additional paid-in capital
    1,587,702       1,560,785  
 
Accumulated other comprehensive income
    19,650       21,730  
 
Retained earnings
    421,139       350,369  
 
Treasury stock, at cost; 11,657 shares in 2003 and 11,704 shares in 2002
    (600,608 )     (603,056 )
     
     
 
   
Total stockholders’ equity
    1,407,811       1,328,305  
     
     
 
    $ 4,017,178     $ 4,251,133  
     
     
 

See accompanying notes.

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Table of Contents

PACIFICARE HEALTH SYSTEMS, INC.

 
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
(unaudited)
(Amounts in thousands, except per-share data)
                     
Three Months Ended
March 31,

2003 2002


Revenue:
               
 
Commercial
  $ 1,232,116     $ 1,194,156  
 
Senior
    1,369,748       1,548,055  
 
Specialty and other
    116,743       102,419  
 
Net investment income
    20,988       18,821  
     
     
 
   
Total operating revenue
    2,739,595       2,863,451  
     
     
 
Expenses:
               
Health care services and other:
               
 
Commercial
    1,052,673       1,048,833  
 
Senior
    1,161,556       1,389,826  
 
Specialty and other
    61,534       45,374  
     
     
 
   
Total health care services and other
    2,275,763       2,484,033  
     
     
 
Selling, general and administrative expenses
    325,665       309,843  
Amortization of intangible assets
    5,566       5,374  
Impairment, disposition, restructuring, Office of Personnel Management and other charges (credits), net
          (12,851 )
     
     
 
Operating income
    132,601       77,052  
Interest expense
    (19,550 )     (16,191 )
     
     
 
Income before income taxes
    113,051       60,861  
Provision for income taxes
    42,281       22,701  
     
     
 
Income before cumulative effect of a change in accounting principle
    70,770       38,160  
Cumulative effect of a change in accounting principle
          (897,000 )
     
     
 
Net income (loss)
  $ 70,770     $ (858,840 )
     
     
 
Basic earnings (loss) per share:
               
 
Income before cumulative effect of a change in accounting principle
  $ 1.96     $ 1.10  
 
Cumulative effect of a change in accounting principle
          (25.96 )
     
     
 
 
Basic earnings (loss) per share
  $ 1.96     $ (24.86 )
     
     
 
Diluted earnings (loss) per share:
               
 
Income before cumulative effect of a change in accounting principle
  $ 1.91     $ 1.10  
 
Cumulative effect of a change in accounting principle
          (25.96 )
     
     
 
 
Diluted earnings (loss) per share
  $ 1.91     $ (24.86 )
     
     
 

See accompanying notes.

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PACIFICARE HEALTH SYSTEMS, INC.

 
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(unaudited)
(Amounts in thousands)
                         
Three Months Ended
March 31,

2003 2002


Operating activities:
               
 
Net income (loss)
  $ 70,770     $ (858,840 )
 
Adjustments to reconcile net income (loss) to net cash flows used in operating activities:
               
   
Depreciation and amortization
    11,260       12,062  
   
Amortization of intangible assets
    5,566       5,374  
   
Stock-based compensation expense
    3,158       138  
   
Loss on disposal of property, plant and equipment and other
    2,540       616  
   
Deferred income taxes
    2,520       8,418  
   
Provision for doubtful accounts
    2,264       14,825  
   
Amortization of notes receivable from sale of fixed assets
    (1,368 )     (733 )
   
Employer benefit plan contributions in treasury stock
    1,363       3,314  
   
Amortization of capitalized loan fees
    1,222       3,733  
   
Tax benefit realized for stock option exercises
    236        
   
Amortization of discount on 10 3/4% senior notes
    109        
   
Cumulative effect of a change in accounting principle
          897,000  
   
Impairment, disposition, restructuring, Office of Personnel Management and other credits
          (12,851 )
   
Changes in assets and liabilities:
               
     
Receivables, net
    (33,519 )     12,885  
     
Prepaid expenses and other assets
    (35,706 )     (19,191 )
     
Medical claims and benefits payable
    56,200       (17,400 )
     
Accounts payable and accrued liabilities
    58,626       33,277  
     
Unearned premium revenue
    (402,293 )     (488,138 )
     
     
 
       
Net cash flows used in operating activities
    (257,052 )     (405,511 )
     
     
 
Investing activities:
               
 
Sale (purchase) of marketable securities, net
    41,950       (33,524 )
 
Purchase of property, plant and equipment
    (9,977 )     (18,626 )
 
Purchase of marketable securities-restricted
    (3,144 )     (42,316 )
 
Proceeds from the sale of property, plant and equipment
    15        
     
     
 
       
Net cash flows provided by (used in) investing activities
    28,844       (94,466 )
     
     
 
Financing activities:
               
 
Principal payments on long-term debt
    (20,200 )     (25,034 )
 
Proceeds from issuance of common and treasury stock
    2,911       5  
 
Payments on software financing agreement
    (1,089 )      
 
Common stock registration fees
    (13 )      
     
     
 
       
Net cash flows used in financing activities
    (18,391 )     (25,029 )
     
     
 
Net decrease in cash and equivalents
    (246,599 )     (525,006 )
Beginning cash and equivalents
    951,689       977,759  
     
     
 
Ending cash and equivalents
  $ 705,090     $ 452,753  
     
     
 

Table continued on next page.

See accompanying notes.

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PACIFICARE HEALTH SYSTEMS, INC.

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (Continued)

(unaudited)
(Amounts in thousands)
                       
Three Months Ended
March 31,

2003 2002


Supplemental cash flow information:
               
 
Cash paid during the year for:
               
   
Income taxes, net of refunds
  $ (3,741 )   $ (130 )
   
Interest
  $ 4,703     $ 15,124  
Supplemental schedule of noncash investing and financing activities:
               
Details of cumulative effect of a change in accounting principle:
               
 
Goodwill impairment
  $     $ 929,436  
 
Less decrease in deferred tax liability
          (32,436 )
     
     
 
     
Goodwill impairment, net of tax
  $     $ 897,000  
     
     
 
Details of accumulated other comprehensive (loss) income:
               
 
Change in market value of marketable securities
  $ (3,444 )   $ (10,889 )
 
Less change in deferred income taxes
    1,364       4,155  
     
     
 
 
Change in stockholders’ equity
  $ (2,080 )   $ (6,734 )
     
     
 
Stock-based compensation
  $ 4,768     $ 1,593  
     
     
 

Table continued from previous page.

See accompanying notes.

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PACIFICARE HEALTH SYSTEMS, INC.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
March 31, 2003
(unaudited)
 
1.  Basis of Presentation

PacifiCare Health Systems, Inc. offers managed care and other health insurance products to employer groups and Medicare beneficiaries in eight Western states and Guam. Our commercial and senior medical plans are designed to deliver quality health care and customer service to members cost-effectively. These programs include health maintenance organizations, or HMOs, preferred provider organizations, or PPOs, and Medicare Supplement products. We also offer a variety of specialty managed care products and services that employees can purchase as a supplement to our basic commercial and senior plans or as stand-alone products. These products include pharmacy benefit management, or PBM, services, behavioral health services, group life and health insurance, dental and vision benefit plans.

Following the rules and regulations of the Securities and Exchange Commission, or SEC, we have omitted footnote disclosures that would substantially duplicate the disclosures contained in our annual audited financial statements. The accompanying unaudited condensed consolidated financial statements should be read together with the consolidated financial statements and the notes included in our December 31, 2002 Annual Report on Form 10-K, filed with the SEC in March 2003.

The accompanying unaudited condensed consolidated financial statements reflect all adjustments, consisting solely of normal recurring adjustments, needed to present fairly the financial results for these interim periods. The consolidated results of operations presented for the interim periods are not necessarily indicative of the results for a full year.

Premium revenues are earned from products where we bear insured risk. Non-premium revenues are earned from all other sources, including revenues from our PBM mail service business, administrative fees and other revenue. In 2003, we reformatted our statement of operations to show total revenues (premium revenues and non-premium revenues) and health care services and other expenses by the following categories: commercial, senior and specialty and other. These changes are summarized below:

  •  For our behavioral health and dental and vision subsidiaries, we previously included premium revenues in the commercial revenue line and non-premium revenues in the other income line. In 2003, all revenues (premium and non-premium) derived from our specialty companies (behavioral health, dental and vision and PBM) are now reported in the specialty and other revenues line.
 
  •  All health care services expenses for our specialty companies were previously included within commercial health care costs. In 2003, all health care services and other expenses for our specialty companies are now reported in the specialty and other health care services expenses line.
 
  •  Non-premium revenues earned by, and non-premium related fees charged by, our health plans or subsidiaries were previously included in the other income line. In 2003, these amounts are now included in the commercial, senior or specialty revenue and health care services expenses lines, as appropriate.

All intercompany transactions and accounts are eliminated in consolidation.

We reclassified certain prior year amounts in the accompanying condensed consolidated financial statements to conform to the reformatted 2003 presentation. The reclassifications and changes in presentation do not have any effect on our total consolidated revenues or health care services and other expenses for 2002.

 
2.  Adoption of New Accounting Policy — Stock-Based Compensation

Prior to 2003, we accounted for our stock-based employee and director compensation plans under the recognition and measurement provisions of APB Opinion No. 25, Accounting for Stock Issued to

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PACIFICARE HEALTH SYSTEMS, INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (Continued)
March 31, 2003
(unaudited)

Employees, and related interpretations. Stock-based employee and director compensation cost was not reflected in the net loss for the three months ended March 31, 2002, because all options granted under our plans had an exercise price equal to the market value of the underlying common stock on the date of grant. Effective January 1, 2003, we adopted the fair value recognition provisions of FASB Statement No. 123, Accounting for Stock-Based Compensation, on a prospective basis for all employee and director awards granted, modified or settled on or after January 1, 2003, as provided by FASB Statement No. 148, Accounting for Stock-Based Compensation — Transition and Disclosure. Awards typically vest over four years. The cost related to stock-based employee and director compensation included in the determination of net income for 2003 is less than that which would have been recognized if the fair value based method had been applied to all awards granted, modified or settled since October 1, 1995. The following table illustrates the effect on net income (loss) and earnings (loss) per share as if the fair value method had been applied to all outstanding and unvested awards in each period.

                   
Three Months Ended
March 31,

2003 2002


(amounts in thousands,
except per-share data)
Net income (loss), as reported
  $ 70,770     $ (858,840 )
Add stock-based compensation expense in the quarter, stock option and Employee Stock Purchase Plan (ESPP) included in reported net income (loss), net of related tax effect
    1,188        
Deduct total stock-based compensation expense determined under fair value method for all awards, net of related tax effect
    (4,703 )     (5,349 )
     
     
 
Pro forma net income (loss)
  $ 67,255     $ (864,189 )
     
     
 
Earnings (loss) per share:
               
 
Basic — as reported
  $ 1.96     $ (24.86 )
     
     
 
 
Basic — pro forma
  $ 1.87     $ (25.02 )
     
     
 
 
Diluted — as reported
  $ 1.91     $ (24.86 )
     
     
 
 
Diluted — pro forma
  $ 1.82     $ (25.02 )
     
     
 

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PACIFICARE HEALTH SYSTEMS, INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (Continued)
March 31, 2003
(unaudited)

The following table illustrates the components of our stock-based compensation expense for the three months ended March 31, 2003 and 2002:

                                 
March 31, 2003 March 31, 2002


Net-of-Tax Net-of-Tax
Pretax Charges Amount Pretax Charges Amount




(amounts in thousands) (amounts in thousands)
Stock options
  $ 1,607     $ 961     $     $  
Employee Stock Purchase Plan
    380       227              
     
     
     
     
 
      1,987       1,188              
Restricted stock(1)
    1,171       700       138       83  
     
     
     
     
 
Total
  $ 3,158     $ 1,888     $ 138     $ 83  
     
     
     
     
 


(1) The recognition and measurement of restricted stock is the same under APB Opinion No. 25 and FASB Statement No. 123. The related expenses for the fair value of restricted stock for the three months ended March 31, 2003 and 2002 were charged to selling, general and administrative expenses and are included in the net income (loss), as reported amounts in the pro forma net income (loss) table above. See Note 4, “Stockholders’ Equity.”

 
3.  Long-Term Debt and Other Commitments

Convertible Subordinated Debentures. We have $135 million in aggregate principal amount of 3% convertible subordinated debentures due in 2032. The debentures are convertible into common stock under certain conditions, including satisfaction of a market price condition for our common stock, satisfaction of a trading price condition relating to the debentures, upon notice of redemption, or upon specified corporate transactions. Each $1,000 of the debentures is convertible into 23.8095 shares of our common stock. Beginning in October 2007, we may redeem for cash all or any portion of the debentures, at a purchase price of 100% of the principal amount plus accrued interest, upon not less than 30 nor more than 60 days written notice to the holders. Beginning in October 2007, and in successive 5-year increments, our holders may require us to repurchase the debentures for cash at a repurchase price of 100% of the principal amount plus accrued interest. Our payment obligations under the debentures are subordinated to our senior indebtedness, and effectively subordinated to all indebtedness and other liabilities of our subsidiaries.

10 3/4% Senior Notes. We have $500 million in aggregate principal amount of 10 3/4% senior notes due in 2009. The 10 3/4% senior notes were issued in May 2002 at 99.389% of the aggregate principal amount representing a discount of $3 million that is being amortized over the term of the notes. We may redeem the 10 3/4% senior notes at any time on or after June 1, 2006 at an initial redemption price equal to 105.375% of their principal amount plus accrued and unpaid interest. The redemption price will thereafter decline annually. We also have the option before June 1, 2005 to redeem up to $175 million in aggregate principal amount of the 10 3/4% senior notes at a redemption price of 110.750% of their principal amount plus accrued and unpaid interest using the proceeds from sales of certain kinds of our capital stock. Additionally, at any time on or prior to June 1, 2006, we may redeem the 10 3/4% senior notes upon a change of control, as defined in the indenture for the notes, at 100% of their principal amount plus accrued and unpaid interest and a “make-whole” premium.

Certain of our domestic, unregulated subsidiaries fully and unconditionally guarantee the 10 3/4% senior notes. Certain of our other domestic, unregulated subsidiaries are currently restricted from guaranteeing the 10 3/4% senior notes by the terms of the FHP senior notes, but will fully and unconditionally guarantee

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PACIFICARE HEALTH SYSTEMS, INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (Continued)
March 31, 2003
(unaudited)

the 10 3/4% senior notes once we permanently repay the FHP senior notes. See “FHP Senior Notes” below and Note 10, “Financial Guarantees.”

In April 2003, we entered into an interest rate swap on $300 million of our 10 3/4% senior notes for the purpose of hedging the fair value of our indebtedness. This fair value hedge will be accounted for using the short-cut method under SFAS No. 133, Accounting for Derivative Instruments and Hedging Activities, whereby the hedge will be reported in our balance sheets at fair value, and the carrying value of the long-term debt will be adjusted for an offsetting amount representing changes in fair value attributable to the hedged risk. Changes in the fair value of the hedge and the long-term debt will be reflected in our statements of operations. Under the terms of the agreement, we will make interest payments based on the three-month London Interbank Offered Rate (LIBOR) plus 692 basis points and will receive interest payments based on the 10 3/4% fixed rate. The interest rate swap settles initially on June 2, 2003 and every three months thereafter, until expiration in June 2009.

Senior Credit Facility. We have a senior credit facility that includes a term loan facility and a revolving credit facility. The senior credit facility, which expires on January 3, 2005, amortizes at a rate of $25 million per quarter. Each quarterly amortization payment includes a $20 million cash payment on the term loan facility and a $5 million reduction in borrowing capacity under the revolving credit facility. As of March 31, 2003, we had $130 million outstanding on the term loan. As of March 31, 2003, the total size of the committed revolving credit facility was $31 million, of which at least $30 million was available for borrowing.

The interest rates per annum applicable to amounts outstanding under the term loan facility and revolving credit facility are, at our option, either the administrative agent’s publicly announced “prime rate” (or, if greater, the Federal Funds Rate plus 0.5%) plus a margin of 4% per annum, or the rate of Eurodollar borrowings for the applicable interest period plus a margin of 5% per annum. Based on our outstanding balance under the credit facility as of March 31, 2003, our average overall interest rate, excluding the facility fee, was 6.3% per annum.

The terms of the senior credit facility contain various covenants which are usual for financings of this type, including a minimum net worth requirement, a minimum fixed-charge coverage requirement and a maximum debt to earnings before interest, taxes, depreciation and amortization, or EBITDA, requirement. At March 31, 2003, we were in compliance with all of these covenants. Our domestic, unregulated subsidiaries provide guarantees and have granted security interests to the lenders in substantially all of their personal property to collateralize our obligations under the senior credit facility. We have also pledged the equity of certain of our subsidiaries to the lenders under the senior credit facility.

FHP Senior Notes. We had $43 million in senior notes outstanding as of March 31, 2003 that we assumed when we acquired FHP International Corporation, or FHP, in 1997. These notes mature on September 15, 2003, and bear interest at 7% payable semiannually. In connection with our 10 3/4% senior notes offering in 2002, $85 million of the net proceeds was used to fund a restricted cash collateral account that has been and will be used, subject to our being in compliance with the senior credit facility, to repurchase or repay the FHP senior notes prior to or on their stated maturity date. As of March 31, 2003, we had used $42 million of the restricted cash collateral account to purchase and permanently retire FHP senior notes. The FHP senior notes share in the collateral for our obligations under our senior credit facility.

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PACIFICARE HEALTH SYSTEMS, INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (Continued)
March 31, 2003
(unaudited)

Database Financing Agreements. As of March 31, 2003, we had $10 million outstanding under various financing agreements related to the purchase of database licenses, financial accounting system software and related maintenance in connection with the implementation of our information technology, or IT, initiatives. Payments under the financing agreements are due quarterly through July 2005. The interest imputed on the payment plan agreement ranges from 4% to 5.3%.

Letters of Credit. Letters of credit are purchased guarantees that assure our performance or payment to third parties in connection with professional liability insurance policies, lease commitments and other potential obligations. Letters of credit commitments totaled $18 million and $33 million at March 31, 2003 and 2002, respectively. As of March 31, 2003, our letters of credit commitments were backed by funds deposited in restricted cash accounts maintained by us.

Information Technology Outsourcing Contracts. We have entered into a 10-year contract to outsource our IT operations to International Business Machines Corporation, or IBM. Under the contract, IBM is the coordinator of our IT outsourcing arrangement, and provides IT services and day-to-day management of our IT infrastructure, including data center operations, support services and information distribution. In January 2002, we entered into a 10-year contract to outsource our IT software applications maintenance and enhancement services to Keane, Inc., or Keane. Our total cash obligations for base fees under these contracts over the 10-year terms will be $1.3 billion. However, because we have the ability to reduce services from the vendors under the contracts, our ultimate cash commitment may be less than the stated contract amounts. The contracts also provide for variable fees, based on services provided above certain contractual baselines. Additionally, in the event of contract termination, we would be responsible to pay termination fees to IBM and Keane. These termination fees decline as each successive year of the contract term is completed.

 
4.  Stockholders’ Equity

Restricted Stock Awards. In the first quarter of 2003 and for the year ended 2002, we granted 694,000 and 53,000 shares of restricted common stock, respectively, as part of an employee recognition and retention program. Restrictions on these shares will expire and related charges are being amortized as earned over the vesting period, not to exceed four years. No shares were forfeited during the first quarter of 2003.

All shares of restricted stock were issued from our 1996 Officer and Key Employee Stock Option Plan, as amended. The amount of unearned compensation recorded is based on the market value of the shares on the date of issuance and is included as a separate component of stockholders’ equity. Related expenses (charged to selling, general and administrative expenses) were $1.2 million and $0.1 million for the three months ended March 31, 2003 and 2002, respectively.

Acqua Wellington Arrangement. In December 2001, we entered into an equity commitment arrangement with Acqua Wellington North American Equities Fund Ltd., or Acqua Wellington, an institutional investor, for the purchase by Acqua Wellington of up to 6.9 million shares or $150 million of our common stock. We have the ability to call the equity commitment for an 18-month period beginning December 26, 2001, the effective date of our registration statement relating to the equity commitment, at a price per share equal to the daily volume weighted average price of our common stock on each of the 18 consecutive trading days in a draw down period that the weighted average price is above the threshold price we determine for the applicable draw down, less a discount ranging from 3.2% to 4.7% that is based

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PACIFICARE HEALTH SYSTEMS, INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (Continued)
March 31, 2003
(unaudited)

on the threshold price. We have the sole discretion to present up to 15 draw down notices to Acqua Wellington. Each draw down notice sets the threshold price and the dollar value of shares Acqua Wellington may be obligated to purchase during a draw down period. The threshold price we choose cannot be less than $11.00 per share. The threshold price we select determines the maximum dollar value of shares and the discount to the market price based upon a predetermined schedule. This equity commitment arrangement will expire in June 2003.

Treasury Stock. As of March 31, 2003, we held approximately 12 million shares of treasury stock. During the three months ended March 31, 2003, we reissued approximately 48,000 shares of treasury stock in connection with our employee benefit plans. We will continue to reissue treasury stock in connection with our employee benefit plans and may reissue treasury stock in connection with future drawdowns, if any, under the Acqua Wellington equity commitment arrangement, or for other corporate purposes.

 
5.  Goodwill and Intangible Assets

In the first quarter of 2002, we recognized $897 million (net of $32 million of deferred tax liability reversals) of goodwill impairment as the cumulative effect of a change in accounting principle upon adopting SFAS No. 141, Business Combinations, and SFAS No. 142, Goodwill and Other Intangible Assets. Under the new rules, goodwill is no longer amortized, but is subject to impairment tests on an annual basis or more frequently if impairment indicators exist. Under the guidance of SFAS No. 142, we used a discounted cash flow methodology to assess the fair values of our reporting units as of January 1, 2002. For reporting units with book equity values that exceeded the fair values, we performed a hypothetical purchase price allocation. Impairment was measured by comparing the goodwill derived from the hypothetical purchase price allocation to the carrying value of the goodwill balance. No goodwill impairment indicators existed for the three months ended March 31, 2003 and, as a result, impairment testing was not required.

Other intangible assets will continue to be amortized over their useful lives. Under current accounting rules and based on our current intangible assets, our intangible asset amortization will be $22 million in 2003, $21 million in 2004, $17 million in 2005, $15 million in 2006 and $15 million in 2007. The following sets forth balances of identified intangible assets, by major class, for the periods indicated:

                             
Accumulated
Cost Amortization Net Balance



(amounts in thousands)
Intangible assets:
                       
 
Employer groups
  $ 243,820     $ 110,206     $ 133,614  
 
Provider networks
    121,051       18,740       102,311  
 
Other
    10,729       9,204       1,525  
     
     
     
 
   
Balance at March 31, 2003
  $ 375,600     $ 138,150     $ 237,450  
     
     
     
 
Intangible assets:
                       
 
Employer groups
  $ 243,820     $ 105,406     $ 138,414  
 
Provider networks
    121,051       17,986       103,065  
 
Other
    10,729       9,192       1,537  
     
     
     
 
   
Balance at December 31, 2002
  $ 375,600     $ 132,584     $ 243,016  
     
     
     
 

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PACIFICARE HEALTH SYSTEMS, INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (Continued)
March 31, 2003
(unaudited)
 
6.  Impairment, Disposition, Restructuring, Office of Personnel Management (“OPM”) and Other (Credits) Charges

We recognized net pretax credits for the three months ended March 31, 2002 as follows:

                         
Diluted
Net-of-Tax Earnings
Pretax Credits Amount Per Share



(amounts in millions, except
per share data)
Three Months Ended March 31, 2002
                       
OPM credits
  $ (12.9 )   $ (8.1 )   $ (0.23 )
     
     
     
 
Total impairment, disposition, restructuring, OPM and other credits
  $ (12.9 )   $ (8.1 )   $ (0.23 )
     
     
     
 

OPM. During the first quarter of 2002, we recognized OPM credits of $13 million, representing a reduction to the net liability we had established in prior periods as a result of settlements with the OPM, the U.S. Department of Justice, or DOJ, and a private individual to settle disputes and a private lawsuit under the False Claims Act regarding alleged premium overcharges to the government for the period 1990 through 1997, primarily related to contracts held by FHP health plans prior to our acquisition of FHP in 1997.

Restructuring Charge. In December 2001, we recognized a restructuring charge of $60 million. Of the $60 million charge, approximately $34 million represented a liability for cash payments, of which approximately $22 million was paid during the fourth quarter of 2001 and during the year ended December 31, 2002. The remainder will be paid throughout 2003. Approximately $20 million of the restructuring charge was for severance and related employee benefits for 1,450 employees whose positions were eliminated. As of March 31, 2003, approximately 1,220 employees have left the company and 200 employees, whose positions were eliminated, accepted other positions within the company. The remaining employees are expected to be terminated by December 2003. During the three months ended March 31, 2003, there were no increases to the December 2001 restructuring charge and we made severance payments totaling approximately $1 million to terminated employees.

The restructuring charge also included approximately $27 million related to the outsourcing of our IT production and $13 million related to lease terminations.

The following table presents the 2001 restructuring activity:

                                                                     
Initial Balance at Balance at
Pretax Non-cash 2001 2002 December 31, 2003 Changes in March 31,
Charge Write-off Activity Activity 2002 Payments Estimate 2003








(amounts in millions)
December 2001 restructuring:
                                                               
 
Lease cancellations and commitments
  $ 39.7     $ (25.8 )   $     $ (8.0 )   $ 5.9     $ (.9 )   $     $ 5.0  
 
Severance and separation benefits
    20.2             (0.6 )     (14.0 )     5.6       (1.5 )           4.1  
     
     
     
     
     
     
     
     
 
   
Total December 2001 restructuring
  $ 59.9     $ (25.8 )   $ (0.6 )   $ (22.0 )   $ 11.5     $ (2.4 )   $     $ 9.1  
     
     
     
     
     
     
     
     
 
 
7.  Contingencies

Provider Instability and Insolvency. Our insolvency expenses include write-offs of certain uncollectable receivables from providers, and the estimated cost of unpaid health care claims normally covered by our

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PACIFICARE HEALTH SYSTEMS, INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (Continued)
March 31, 2003
(unaudited)

capitation payments. Depending on state law, we may be held liable for unpaid health care claims that were previously the responsibility of the capitated provider and for which we have already paid capitation. Insolvency reserves also include estimates for potentially insolvent providers that we have specifically identified, where conditions indicate claims are not being paid or claim payments have slowed considerably, and we have determined that it is probable that we will be required to make the providers’ claim payments. We continue to monitor the financial condition of our providers where there is perceived risk of insolvency and will adjust our insolvency reserves as necessary. Information provided by provider groups may be unaudited, self-reported information or may not ultimately be obtained. The balance of our insolvency reserves included in medical claims and benefits payable totaled $40 million at March 31, 2003 and $46 million at December 31, 2002.

To reduce insolvency risk, we have developed contingency plans that include shifting members to other providers and reviewing operational and financial plans to monitor and maximize financial and network stability. As capitation contracts are renewed for providers we have also taken steps, where feasible, to have security reserves established for insolvency issues. Security reserves are most frequently in the forms of letters of credit or segregated funds that are held in the provider’s name in a third party financial institution. The reserves may be used to pay claims that are the financial responsibility of the provider.

Class Action Legal Proceedings. On November 2, 1999, Jose Cruz filed a purported class action complaint against us, our California subsidiary, and FHP in the San Francisco Superior Court. On November 9, 1999, Cruz filed a first amended purported class action complaint that omitted FHP as a defendant. The amended complaint relates to the period from November 2, 1995 to the present and purports to be filed on behalf of all enrollees in our health care plans operating in California, other than Medicare and Medicaid enrollees. The amended complaint alleges that we have engaged in unfair business acts in violation of California law, engaged in false, deceptive and misleading advertising in violation of California law and violated the California Consumer Legal Remedies Act. It also alleges that we have received unjust payments as a result of our conduct. The amended complaint seeks injunctive and declaratory relief, an order requiring the defendants to inform and warn all California consumers regarding our financial compensation programs, unspecified monetary damages for restitution of premiums and disgorgement of improper profits, attorneys’ fees and interest. We moved to compel arbitration and the Superior Court denied our motion. We filed an appeal from this denial, and the Court of Appeal affirmed the Superior Court’s decision. Thereafter, we filed a petition asking the California Supreme Court to review the Court of Appeal’s decision, and the California Supreme Court granted the petition. Oral argument before the California Supreme Court occurred on February 4, 2003. We expect a ruling from the California Supreme Court in May 2003. We deny all material allegations in the amended complaint and intend to defend the action vigorously.

In mid-2000, various federal actions against managed care companies, including us, were joined in a multi-district litigation that was coordinated for pretrial proceedings in the United States District Court for the Southern District of Florida. This litigation is known as “In re Managed Care Litigation.” Thereafter, Dr. Dennis Breen, Dr. Leonard Klay, Dr. Jeffrey Book and several other health care providers, along with several medical associations, including the California Medical Association, joined the “In re Managed Care” proceeding as plaintiffs. These health care providers sued several managed care companies, including us, alleging that the companies have systematically underpaid providers for medical services to members, have delayed payments, and that the companies impose unfair contracting terms on providers and negotiate capitation payments that are inadequate to cover the costs of health care services provided.

We sought to compel arbitration of all of Dr. Breen’s, Dr. Book’s and other physician claims against us. The District Court granted our motion to compel arbitration against all of these claims except for claims

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PACIFICARE HEALTH SYSTEMS, INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (Continued)
March 31, 2003
(unaudited)

for violations of the Racketeer Influenced and Corrupt Organizations Act, or RICO (“Direct RICO Claims”), and for their RICO conspiracy and aiding and abetting claims that stem from contractual relationships with other managed care companies. On April 7, 2003, the United States Supreme Court held that the District Court should have compelled arbitration of the Direct RICO Claims filed by Dr. Breen and Dr. Book, and we believe that this ruling will apply to the Direct RICO Claims brought by other providers who have contracts with us as well.

On September 26, 2002, the District Court certified a class action in the “In re Managed Care Litigation.” On November 20, 2002, the United States Court of Appeals for the Eleventh Circuit granted our petition to appeal the class certification by the District Court. No date for oral argument of the appeal has been set. On October 18, 2002, we filed a new motion to dismiss directed at the plaintiffs’ second amended complaint. That motion remains pending. Discovery in this litigation has recently commenced. We deny all material allegations and intend to defend the action vigorously.

PacifiCare of Texas v. The Texas Department of Insurance and the State of Texas. In November 2001, our Texas subsidiary, PacifiCare of Texas, filed a lawsuit against the Texas Department of Insurance, or TDI, and the State of Texas challenging the TDI’s interpretation and enforcement of state statutes and regulations that would make Texas a “double-pay” state. The lawsuit relates to the financial insolvency of three physician groups that had capitation contracts with PacifiCare of Texas. Under these contracts, the responsibility for claims payments to health care providers was delegated to the contracted physician groups. We made capitation payments to each of these physician groups, but each of these physician groups failed to pay all of the health care providers who provided health care services covered by the capitation payments. On February 11, 2002, subsequent to the filing of our lawsuit, the Attorney General of Texas or AG, on behalf of the State of Texas and the TDI, filed a civil complaint against PacifiCare of Texas in the District Court of Travis County, Texas alleging violations of the Texas Health Maintenance Organization Act, Texas Insurance Code and regulations under the Code and the Texas Deceptive Trade Practices Consumer Protection Act. The AG’s complaint primarily alleges that despite its capitation payments to the physician groups, PacifiCare of Texas is still financially responsible for the failure of the delegated providers to pay health care providers. The AG is seeking an injunction requiring us to comply with state laws plus unspecified damages, civil penalties and restitution. The AG also claimed that its subsequent lawsuit, not ours, should govern the dispute. In March 2002, we submitted a motion to be recognized as the plaintiff in the lawsuit rather than the AG. In June 2002, the District Court granted this motion. The Texas Medical Association, various providers and the bankruptcy trustee for an affiliate of one of the physician groups have intervened in the lawsuit.

On March 21, 2003, without the admission of any wrongdoing, our Texas subsidiary entered into a binding memorandum of understanding, or MOU, with the State of Texas, the AG and the TDI setting forth the principal terms of a settlement of all the pending litigation between the parties and related civil investigations by the TDI. Under the MOU, the parties agreed to enter into a definitive settlement agreement within 30 days. The parties (including the AG) subsequently agreed to extend this 30-day period in order to finalize and execute the definitive settlement agreement. The parties continue to negotiate in good faith the final terms of the definitive settlement agreement, and the MOU continues to remain in full force and effect during these negotiations. As set forth in the MOU, the settlement agreement will provide that all pending litigation and related civil investigations could be stayed for up to twelve months from the date of execution of the definitive settlement agreement. While the proceedings are stayed, the parties will seek to settle the provider creditor claims in the remaining outstanding bankruptcies relating to Medical Select Management and Heritage Southwest Medical Group in accordance with the MOU and engage in a review of provider claims of the Heritage Physicians Network, or HPN. We agreed to use our reasonable best efforts to reach settlements in the bankruptcies and resolve

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PACIFICARE HEALTH SYSTEMS, INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (Continued)
March 31, 2003
(unaudited)

the HPN claims by specified dates and agreed to make contributions to fund provider creditor claims in the bankruptcies subject to the process set forth in the MOU.

As part of the settlement, we agreed to make payments totaling $4.25 million, including attorneys fees totaling $1.25 million to the AG, and administrative services reimbursements totaling $1.5 million and administrative penalties totaling $1.5 million to the TDI. Of the $4.25 million payment, $2.45 million will be paid upon execution of the settlement, and the remaining $1.8 million will be paid upon the satisfaction of the conditions for the settlement. All amounts paid upon execution of the settlement will be held in trust pending the effectiveness of the settlement. The settlement will become effective upon us completing our settlements in the two bankruptcies in accordance with the MOU, timely completion of the HPN claims process, payment of all settlement amounts to the AG and TDI, and compliance with certain Texas prompt payment obligations with respect to members enrolled in our commercial HMO plans. Concurrent with the settlement becoming effective: (i) the parties would enter into a permanent injunction with a term of one year that will require PacifiCare of Texas to comply with applicable provisions of the Texas prompt payment obligations with respect to members enrolled in our commercial HMO plans; (ii) all of the pending litigation between the parties will be dismissed with prejudice or with specified final judgements; and (iii) the parties will enter into mutual releases. We cannot provide any assurances that we will be able to meet the conditions required to cause the settlement to become effective. If we cannot reach the settlement, then we are prepared to resume the litigation. We believe that recorded liabilities for this matter are adequate, including the satisfaction of all the terms and conditions of the settlement, or any liabilities that may arise if we are required to resume the litigation.

Other Litigation. We are involved in various legal actions in the normal course of business, including claims from our members and providers arising out of decisions to deny or restrict reimbursement for services and claims that seek monetary damages, including claims for punitive damages that are not covered by insurance. Our establishment of drug formularies, support of clinical trials and PBM services may increase our exposure to product liability claims associated with pharmaceuticals and medical devices. Based on current information, including consultation with our lawyers, we believe any ultimate liability that may arise from these actions, including all class action legal proceedings and the State of Texas litigation, would not materially affect our consolidated financial position, results of operations or cash flows. However, our evaluation of the likely impact of these actions could change in the future and an unfavorable outcome, depending upon the amount and timing, could have a material effect on our results of operations or cash flows of a future period. For example, the loss of even one claim resulting in a significant punitive damage award could have a material adverse effect on our business. Moreover, our exposure to potential liability under punitive damage theories may decrease significantly our ability to settle these claims on reasonable terms.

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PACIFICARE HEALTH SYSTEMS, INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (Continued)
March 31, 2003
(unaudited)

8. Earnings Per Share

We calculated the denominators for the computation of basic and diluted earnings per share as follows:

                   
Three Months Ended
March 31,

2003 2002


(amounts in
thousands)
Shares outstanding at the beginning of the period(1)
    35,891       34,447  
Weighted average number of shares issued:
               
 
Treasury stock reissued, net
    39       71  
 
Stock options exercised
    112       26  
     
     
 
Denominator for basic earnings per share
    36,042       34,544  
Employee stock options and other dilutive potential common
shares(2)(3)
    963        
     
     
 
Denominator for diluted earnings per share(3)
    37,005       34,544  
     
     
 


(1)  Excludes 791,000 and 75,000 shares of restricted common stock which have been granted but have not vested as of March 31, 2003 and 2002, respectively.
 
(2)  Certain options to purchase common stock were not included in the calculation of diluted earnings per share because their exercise prices were greater than the average market price of our common stock for the periods presented. For the three months ended March 31, 2003, these weighted options outstanding totaled 3.9 million shares with exercise prices ranging from $25.25 to $92.50 per share.
 
(3)  Employee stock options and other dilutive potential common shares for the three months ended March 31, 2002 were not included in the calculation of diluted earnings per share because they were antidilutive.

9. Comprehensive Income

Comprehensive income represents our net income plus changes in equity, other than those changes resulting from investments by, and distributions to, our stockholders. Such changes include unrealized gains or losses on our available-for-sale securities. Our comprehensive income totaled $69 million for the three months ended March 31, 2003, and $31 million, excluding the cumulative effect of a change in accounting principle of $897 million, net of tax, for the three months ended March 31, 2002.

10. Financial Guarantees

Certain of our domestic, unregulated subsidiaries, which we refer to as the Initial Guarantor Subsidiaries, fully and unconditionally guarantee the 10 3/4% senior notes. Certain of our other domestic, unregulated subsidiaries, which we refer to as the PacifiCare Health Plan Administrators, Inc., or PHPA, Guarantor Subsidiaries, are currently restricted from guaranteeing the 10 3/4% senior notes by the terms of the FHP senior notes, but will fully and unconditionally guarantee the 10 3/4% senior notes once we permanently repay the FHP senior notes. The Initial Guarantors and the PHPA Guarantors are guarantors of our senior credit facility.

The following unaudited consolidating condensed financial statements quantify the financial position as of March 31, 2003 and December 31, 2002 and the operations and cash flows for the three months ended March 31, 2003 and 2002 of the Initial Guarantor Subsidiaries listed below and the PHPA Guarantor Subsidiaries listed below. The following unaudited consolidating condensed balance sheets, consolidating

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PACIFICARE HEALTH SYSTEMS, INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (Continued)
March 31, 2003
(unaudited)

condensed statements of operations and consolidating condensed statements of cash flows present financial information for the following entities and utilizing the following adjustments:

Parent — PacifiCare Health Systems, Inc. on a stand-alone basis (carrying investments in subsidiaries under the equity method); PacifiCare became the parent on February 14, 1997, effective with the acquisition of FHP.

Initial Guarantor Subsidiaries — PHPA, PacifiCare eHoldings, Inc., SeniorCo, Inc. and MEDeMORPHUS Healthcare Solutions, Inc. on a stand-alone basis (carrying investments in subsidiaries under the equity method).

PHPA Guarantor Subsidiaries — RxSolutions, Inc., doing business as Prescription Solutions, PacifiCare Behavioral Health, Inc., and SecureHorizons USA, Inc. on a stand-alone basis.

Non-Guarantor Subsidiaries — Represents all other directly or indirectly wholly owned subsidiaries of the Parent on a consolidated basis.

Consolidating Adjustments — Entries that eliminate the investment in subsidiaries and intercompany balances and transactions.

The Company — The financial information for PacifiCare Health Systems, Inc. on a condensed consolidated basis.

Provision For Income Taxes — PacifiCare and its subsidiaries record the provision for income taxes in accordance with an intercompany tax-sharing agreement. Income tax benefits available to subsidiaries that arise from net operating losses can only be used to offset the subsidiaries’ taxable income from prior years and taxable income in future periods in accordance with the Federal tax law.

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PACIFICARE HEALTH SYSTEMS, INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (Continued)
March 31, 2003
(unaudited)

CONSOLIDATING CONDENSED BALANCE SHEETS

March 31, 2003
                                                     
Initial PHPA
Guarantor Guarantor Non-Guarantor Consolidating
Parent Subsidiaries Subsidiaries Subsidiaries Adjustments Company






(in thousands)
ASSETS
Current assets:
                                               
 
Cash and equivalents
  $ (506 )   $ 209,932     $ (54,391 )   $ 550,055     $     $ 705,090  
 
Marketable securities
                      1,150,123             1,150,123  
 
Receivables, net
    235       (74,120 )     132,573       277,284       (13,614 )     322,358  
 
Intercompany
    (532,999 )     511,471       21,163       365              
 
Prepaid expenses and other current assets
    184       39,074       8,027       15,902       (3,049 )     60,138  
 
Restricted cash collateral for FHP senior notes
    43,346                               43,346  
 
Deferred income taxes
          55,775       3,505       65,773       (27,104 )     97,949  
     
     
     
     
     
     
 
   
Total current assets
    (489,740 )     742,132       110,877       2,059,502       (43,767 )     2,379,004  
     
     
     
     
     
     
 
Property, plant and equipment at cost, net
          97,284       16,897       43,666             157,847  
Marketable securities-restricted
    36,347                   152,986             189,333  
Deferred income taxes
          72,141       6,654       23,090       (101,885 )      
Investment in subsidiaries
    2,602,710       1,517,000       13,264       1,502       (4,134,476 )      
Goodwill and intangible assets, net
          11,923       16,480       1,192,151             1,220,554  
Other assets
    21,393       24,920       408       23,719             70,440  
     
     
     
     
     
     
 
    $ 2,170,710     $ 2,465,400     $ 164,580     $ 3,496,616     $ (4,280,128 )   $ 4,017,178  
     
     
     
     
     
     
 
LIABILITIES AND STOCKHOLDERS’ EQUITY
Current liabilities:
                                               
 
Medical claims and benefits payable
  $     $ 20,785     $ 31,770     $ 1,048,887     $ (742 )   $ 1,100,700  
 
Accounts payable and accrued liabilities
    19,802       254,354       57,917       165,387       (4,141 )     493,319  
 
Deferred income taxes
          15,334       553       11,217       (27,104 )      
 
Unearned premium revenue
          218             87,060       (11,780 )     75,498  
 
Current portion of long-term debt
    60,484       46,580             165             107,229  
     
     
     
     
     
     
 
   
Total current liabilities
    80,286       337,271       90,240       1,312,716       (43,767 )     1,776,746  
     
     
     
     
     
     
 
Long-term debt
    702,263       6,989             1,368             710,620  
Deferred income taxes
          99,180       8,445       96,397       (101,885 )     102,137  
Other liabilities
          19,697             167             19,864  
Intercompany notes payable (receivable)
          (194,062 )           194,062              
Stockholders’ equity:
                                               
 
Capital stock
    486                               486  
 
Unearned compensation
    (20,558 )                             (20,558 )
 
Additional paid-in capital
    1,587,702                               1,587,702  
 
Accumulated other comprehensive loss
                      19,650             19,650  
 
Retained earnings
    421,139                               421,139  
 
Treasury stock
    (600,608 )                             (600,608 )
 
Equity in income of subsidiaries
          2,196,325       65,895       1,872,256       (4,134,476 )      
     
     
     
     
     
     
 
   
Total stockholders’ equity
    1,388,161       2,196,325       65,895       1,891,906       (4,134,476 )     1,407,811  
     
     
     
     
     
     
 
    $ 2,170,710     $ 2,465,400     $ 164,580     $ 3,496,616     $ (4,280,128 )   $ 4,017,178  
     
     
     
     
     
     
 

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Table of Contents

PACIFICARE HEALTH SYSTEMS, INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (Continued)
March 31, 2003
(unaudited)

CONSOLIDATING CONDENSED BALANCE SHEETS

December 31, 2002
                                                     
Initial PHPA
Guarantor Guarantor Non-Guarantor Consolidating
Parent Subsidiaries Subsidiaries Subsidiaries Adjustments Company






(in thousands)
ASSETS
Current assets:
                                               
 
Cash and equivalents
  $ 16,207     $ 151,973     $ (47,595 )   $ 831,104     $     $ 951,689  
 
Marketable securities
                      1,195,517             1,195,517  
 
Receivables, net
    33       (44,362 )     242,309       100,127       (8,372 )     289,735  
 
Intercompany
    (537,199 )     415,166       18,770       103,263              
 
Prepaid expenses and other current assets
    1,015       24,853       8,596       16,238       (3,732 )     46,970  
 
Restricted cash collateral for FHP senior notes
    43,346                               43,346  
 
Deferred income taxes
          61,399       3,508       63,108       (27,257 )     100,758  
     
     
     
     
     
     
 
   
Total current assets
    (476,598 )     609,029       225,588       2,309,357       (39,361 )     2,628,015  
     
     
     
     
     
     
 
Property, plant and equipment at cost, net
          99,610       17,890       44,185             161,685  
Marketable securities-restricted
    34,812                   151,377             186,189  
Deferred income taxes
          72,141       6,654       23,090       (101,885 )      
Investment in subsidiaries
    2,513,858       1,555,158       13,264       1,501       (4,083,781 )      
Goodwill and intangible assets, net
          11,923       16,480       1,197,717             1,226,120  
Other assets
    22,615       25,534       1       974             49,124  
     
     
     
     
     
     
 
    $ 2,094,687     $ 2,373,395     $ 279,877     $ 3,728,201     $ (4,225,027 )   $ 4,251,133  
     
     
     
     
     
     
 
LIABILITIES AND STOCKHOLDERS’ EQUITY
Current liabilities:
                                               
 
Medical claims and benefits payable
  $     $ 17,929     $ 36,523     $ 995,508     $ (5,460 )   $ 1,044,500  
 
Accounts payable and accrued liabilities
    5,313       253,691       49,324       136,102       (4,027 )     440,403  
 
Deferred income taxes
          15,487       553       11,217       (27,257 )      
 
Unearned premium revenue
          200             480,208       (2,617 )     477,791  
 
Current portion of long-term debt
    60,484       48,778             (2,027 )           107,235  
     
     
     
     
     
     
 
   
Total current liabilities
    65,797       336,085       86,400       1,621,008       (39,361 )     2,069,929  
     
     
     
     
     
     
 
Long-term debt
    587,315       5,878             3,601             596,794  
Convertible subordinated debentures
    135,000                               135,000  
Deferred income taxes
          100,833       8,445       96,397       (101,885 )     103,790  
Other liabilities
          17,148             167             17,315  
Intercompany notes payable (receivable)
          (194,021 )           194,021              
Stockholders’ equity:
                                               
 
Capital stock
    477                               477  
 
Unearned compensation
    (2,000 )                             (2,000 )
 
Additional paid-in capital
    1,560,785                               1,560,785  
 
Accumulated other comprehensive loss
                      21,730             21,730  
 
Retained earnings
    350,369                               350,369  
 
Treasury stock
    (603,056 )                             (603,056 )
 
Equity in income of subsidiaries
          2,107,472       185,032       1,791,277       (4,083,781 )      
     
     
     
     
     
     
 
   
Total stockholders’ equity
    1,306,575       2,107,472       185,032       1,813,007       (4,083,781 )     1,328,305  
     
     
     
     
     
     
 
    $ 2,094,687     $ 2,373,395     $ 279,877     $ 3,728,201     $ (4,225,027 )   $ 4,251,133  
     
     
     
     
     
     
 

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Table of Contents

PACIFICARE HEALTH SYSTEMS, INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (Continued)
March 31, 2003
(unaudited)

CONSOLIDATING CONDENSED STATEMENTS OF OPERATIONS

For the Three Months Ended March 31, 2003
                                                   
Initial PHPA
Guarantor Guarantor Non-Guarantor Consolidating
Parent Subsidiaries Subsidiaries Subsidiaries Adjustments Company






(in thousands)
Operating revenue
  $ 240     $ 8,198     $ 118,939     $ 2,694,488     $ (82,270 )   $ 2,739,595  
Income from subsidiaries
    88,852       120,658             1,351       (210,861 )      
     
     
     
     
     
     
 
 
Total operating revenue
    89,092       128,856       118,939       2,695,839       (293,131 )     2,739,595  
Health care services and other expenses
          3,193       80,723       2,264,517       (72,670 )     2,275,763  
Selling, general and administrative expenses
    52       45,778       30,255       258,532       (8,952 )     325,665  
Amortization of intangible assets
                      5,566             5,566  
     
     
     
     
     
     
 
Operating income
    89,040       79,885       7,961       167,224       (211,509 )     132,601  
Interest expense
    (18,270 )     (1,711 )           (218 )     649       (19,550 )
     
     
     
     
     
     
 
Income before income taxes
    70,770       78,174       7,961       167,006       (210,860 )     113,051  
(Benefit) provision for income taxes
          (10,938 )     3,357       49,862             42,281  
     
     
     
     
     
     
 
Net income (loss)
  $ 70,770     $ 89,112     $ 4,604     $ 117,144     $ (210,860 )   $ 70,770  
     
     
     
     
     
     
 

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PACIFICARE HEALTH SYSTEMS, INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (Continued)
March 31, 2003
(unaudited)

CONSOLIDATING CONDENSED STATEMENTS OF OPERATIONS

For the Three Months Ended March 31, 2002
                                                   
Initial PHPA
Guarantor Guarantor Non-Guarantor Consolidating
Parent Subsidiaries Subsidiaries Subsidiaries Adjustments Company






(in thousands)
Operating revenue
  $     $ 7,534     $ 105,962     $ 2,830,949     $ (80,994 )   $ 2,863,451  
Income from subsidiaries
    51,797       57,322                   (109,119 )      
     
     
     
     
     
     
 
 
Total operating revenue
    51,797       64,856       105,962       2,830,949       (190,113 )     2,863,451  
Health care services and other expenses
          60       70,596       2,487,196       (73,819 )     2,484,033  
Selling, general and administrative expenses
    60       33,771       23,994       258,275       (6,257 )     309,843  
Amortization of intangible assets
          312             5,062             5,374  
Office of Personnel Management (credits) charges
          (18,092 )           5,241             (12,851 )
     
     
     
     
     
     
 
Operating income
    51,737       48,805       11,372       75,175       (110,037 )     77,052  
Interest expense
    (13,577 )     (2,499 )           (1,033 )     918       (16,191 )
     
     
     
     
     
     
 
Income before income taxes
    38,160       46,306       11,372       74,142       (109,119 )     60,861  
(Benefit) provision for income taxes
          (5,491 )     4,464       23,728             22,701  
     
     
     
     
     
     
 
Income before cumulative effect of a change in accounting principle
    38,160       51,797       6,908       50,414       (109,119 )     38,160  
Cumulative effect of a change in accounting principle
                      (897,000 )           (897,000 )
     
     
     
     
     
     
 
Net income (loss)
  $ 38,160     $ 51,797     $ 6,908     $ (846,586 )   $ (109,119 )   $ (858,840 )
     
     
     
     
     
     
 

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PACIFICARE HEALTH SYSTEMS, INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (Continued)
March 31, 2003
(unaudited)

CONSOLIDATING CONDENSED STATEMENTS OF CASH FLOWS

For the Three Months Ended March 31, 2003
                                                       
Initial PHPA
Guarantor Guarantor Non-Guarantor Consolidating
Parent Subsidiaries Subsidiaries Subsidiaries Adjustments Company






(in thousands)
Operating activities:
                                               
 
Net income (loss)
  $ 70,770     $ 88,852     $ 4,864     $ 117,144     $ (210,860 )   $ 70,770  
 
Adjustments to reconcile net income (loss) to net cash flows provided by (used in) operating activities:
                                               
   
Equity in income of subsidiaries
    (88,852 )     (120,658 )           (1,350 )     210,860        
   
Depreciation and amortization
          7,297       1,559       2,404             11,260  
   
Amortization of intangible assets
                      5,566             5,566  
   
Stock-based compensation expense
    3,158                               3,158  
   
Loss on disposal of property, plant and equipment and other
          2,540                         2,540  
   
Deferred income taxes
          3,818       3       (1,301 )           2,520  
   
Provision for doubtful accounts
          2,247       17                   2,264  
   
Amortization of notes receivable from sale of fixed assets
          (1,368 )                       (1,368 )
   
Employer benefit plan contributions in treasury stock
    1,363                               1,363  
   
Amortization of capitalized loan fees
    1,222                               1,222  
   
Tax benefit realized for stock option exercises
    236                               236  
   
Amortization of discount on 10 3/4% senior notes
    109                               109  
   
Changes in assets and liabilities, net
    14,118       (102,735 )     (12,673 )     (255,402 )           (356,692 )
     
     
     
     
     
     
 
     
Net cash flows provided by (used in) operating activities
    2,124       (120,007 )     (6,230 )     (132,939 )           (257,052 )
     
     
     
     
     
     
 
Investing activities:
                                               
 
Sale of marketable securities, net
                      41,950             41,950  
 
Purchase of property, plant and equipment
          (7,484 )     (566 )     (1,927 )           (9,977 )
 
Purchase of marketable securities-restricted, net
    (1,535 )                 (1,609 )           (3,144 )
 
Proceeds from sale of property, plant and equipment
          15                         15  
     
     
     
     
     
     
 
     
Net cash flows (used in) provided by investing activities
    (1,535 )     (7,469 )     (566 )     38,414             28,844  
     
     
     
     
     
     
 
Financing activities:
                                               
 
Principal payments on long-term debt
    (20,200 )                             (20,200 )
 
Proceeds from issuance of common and treasury stock
    2,911                               2,911  
 
Payments on software financing agreement
          (1,089 )                       (1,089 )
 
Common stock registration fees
    (13 )                             (13 )
Intercompany activity:
                                               
 
Royalty dividends and loans received (paid)
          27,708             (27,708 )            
 
Dividends received (paid)
          158,816             (158,816 )            
     
     
     
     
     
     
 
     
Net cash flows (used in) provided by financing activities
    (17,302 )     185,435             (186,524 )           (18,391 )
     
     
     
     
     
     
 
Net (decrease) increase in cash and equivalents
    (16,713 )     57,959       (6,796 )     (281,049 )           (246,599 )
Beginning cash and equivalents
    16,207       151,973       (47,595 )     831,104             951,689  
     
     
     
     
     
     
 
Ending cash and equivalents
  $ (506 )   $ 209,932     $ (54,391 )   $ 550,055     $     $ 705,090  
     
     
     
     
     
     
 

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PACIFICARE HEALTH SYSTEMS, INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (Continued)
March 31, 2003
(unaudited)

CONSOLIDATING CONDENSED STATEMENTS OF CASH FLOWS

For the Three Months Ended March 31, 2002
                                                       
Initial PHPA
Guarantor Guarantor Non-Guarantor Consolidating
Parent Subsidiaries Subsidiaries Subsidiaries Adjustments Company






(in thousands)
Operating activities:
                                               
 
Net income (loss)
  $ 38,160     $ 51,797     $ 6,908     $ (846,586 )   $ (109,119 )   $ (858,840 )
 
Adjustments to reconcile net income (loss) to net cash flows provided by (used in) operating activities:
                                               
   
Equity in income of subsidiaries
    (51,797 )     (57,322 )                 109,119        
   
Cumulative effect of a change in accounting principle
                      897,000             897,000  
   
Provision for doubtful accounts
                35       14,790             14,825  
   
Office of Personnel Management (credits) charges
          (18,092 )           5,241             (12,851 )
   
Depreciation and amortization
          7,910       1,498       2,654             12,062  
   
Deferred income taxes
          13,283       65       (4,930 )           8,418  
   
Amortization of intangible assets
          312             5,062             5,374  
   
Amortization of capitalized loan fees
    3,733                               3,733  
   
Employer benefit plan contributions in treasury stock
    3,314                               3,314  
   
Amortization of notes receivable from sale of fixed assets
          (733 )                       (733 )
   
Loss on disposal of property, plant and equipment and other
          551             65             616  
   
Unearned compensation amortization
    138                               138  
   
Changes in assets and liabilities
    31,447       (62,238 )     17,257       (465,033 )           (478,567 )
     
     
     
     
     
     
 
     
Net cash flows provided by (used in) operating activities
    24,995       (64,532 )     25,763       (391,737 )           (405,511 )
     
     
     
     
     
     
 
Investing activities:
                                               
 
Purchase of marketable securities-restricted
                      (42,316 )           (42,316 )
 
Purchase of marketable securities, net
                      (33,524 )           (33,524 )
 
Purchase of property, plant and equipment
          (15,201 )     (610 )     (2,815 )           (18,626 )
     
     
     
     
     
     
 
     
Net cash flows used in investing activities
          (15,201 )     (610 )     (78,655 )           (94,466 )
     
     
     
     
     
     
 
Financing activities:
                                               
 
Principal payments on long-term debt
    (25,000 )                 (34 )           (25,034 )
 
Proceeds from issuance of common and treasury stock
    5                               5  
Intercompany activity:
                                               
 
Royalty dividends and loans received (paid)
          26,437             (26,437 )            
 
Dividends received (paid)
          47,000             (47,000 )            
 
Subordinated loans (paid) received
          10             (10 )            
     
     
     
     
     
     
 
     
Net cash flows (used in) provided by financing activities
    (24,995 )     73,447             (73,481 )           (25,029 )
     
     
     
     
     
     
 
Net (decrease) increase in cash and equivalents
          (6,286 )     25,153       (543,873 )           (525,006 )
Beginning cash and equivalents
          110,335       (74,751 )     942,175             977,759  
     
     
     
     
     
     
 
Ending cash and equivalents
  $     $ 104,049     $ (49,598 )   $ 398,302     $     $ 452,753  
     
     
     
     
     
     
 

22


Table of Contents

PACIFICARE HEALTH SYSTEMS, INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (Continued)
March 31, 2003
(unaudited)
 
 
Item 2:  Management’s Discussion and Analysis of Financial Condition and Results of Operations

Results of Operations

In this Quarterly Report on Form 10-Q, we refer to PacifiCare Health Systems, Inc. as “PacifiCare,” “the Company,” “we,” “us,” or “our.”

Overview. We offer managed care and other health insurance products to employer groups and Medicare beneficiaries in eight Western states and Guam. Our commercial and senior plans are designed to deliver quality health care and customer service to members cost-effectively. These programs include health maintenance organizations, or HMOs, preferred provider organizations, or PPOs, and Medicare Supplement products. We also offer a variety of specialty managed care products and services that employees can purchase as a supplement to our basic commercial and senior medical plans or as stand-alone products. These products include pharmacy benefit management, or PBM, services, behavioral health services, group life and health insurance, dental and vision benefit plans.

Premium revenues are earned from products where we bear insured risk. Non-premium revenues are earned from all other sources, including revenues from our PBM mail service business, administrative fees and other income. In 2003, we reformatted our statement of operations to show total revenues (premium revenues and non-premium revenues) and health care services and other expenses by the following categories: commercial, senior and specialty and other. These changes are summarized below:

  •  For our behavioral health and dental and vision subsidiaries, we previously included premium revenues in the commercial revenue line and non-premium revenues in the other income line. In 2003, all revenues (premium and non-premium) derived from our specialty companies (behavioral health, dental and vision and PBM) are now reported in the specialty and other revenues line.
 
  •  All health care services expenses for our specialty companies were previously included within commercial health care costs. In 2003, all health care services and other expenses for our specialty companies are now reported in the specialty and other health care services expenses line.
 
  •  Non-premium revenues earned by, and non-premium related fees charged by, our health plans or subsidiaries were previously included in the other income line. In 2003, these amounts are now included in the commercial, senior or specialty revenue and health care services expenses lines, as appropriate.

All intercompany transactions and accounts are eliminated in consolidation.

Revenue

Commercial and Senior. Our commercial and senior revenues include all premium revenue we receive from our health plans, indemnity insurance subsidiary and Medicare Supplement and Senior Supplement products, as well as fee revenue we receive from administrative services we offer through our commercial and senior health plans and related subsidiaries. We receive per member per month payments on behalf of each member enrolled in our commercial HMOs and our indemnity insurance service plans. Generally, our Medicare+Choice contracts entitle us to per member per month payments from the Centers for Medicare and Medicaid Services, or CMS, on behalf of each enrolled Medicare beneficiary. We report prepaid health care premiums received from our commercial plans’ enrolled groups, CMS, and our Medicare plans’ members as revenue in the month that members are entitled to receive health care. We record premiums received in advance as unearned premium revenue.

Premiums for our commercial products and Medicare+Choice products are generally fixed in advance of the periods covered. Of our commercial business, more than 50% of our membership renews on January 1 of each year, with premiums that are generally fixed for periods up to one year. In addition, each of our subsidiaries that offers Medicare+Choice products must submit adjusted community rate proposals, generally by county or service area, to CMS, in early September for each Medicare+Choice product that will be offered in the subsequent year. As a result, increases in the costs of health care services in excess of the estimated future health care services expense reflected in the premiums or the adjusted community

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rate proposals generally cannot be recovered in the applicable contract year through higher premiums or benefit designs.

Generally, since the Balanced Budget Act of 1997 went into effect, annual premium increases for Medicare+Choice members have not kept pace with the increases in the costs of health care. The negative disparity between increases in Medicare+Choice premiums and related health care costs in some of our service areas contributed to our decisions to cease offering, close enrollment, reduce benefits or obtain capacity limits in our Medicare+Choice plans in various counties in 2003 and 2002. It also contributed to changes in our benefits, higher copayments, greater deductibles and increased member premiums.

Specialty and Other. Our specialty and other revenues include all premium revenues we receive from our behavioral health and dental and vision service plans and fee revenue we receive from administrative services we offer though our specialty companies, primarily from our PBM subsidiary. Our PBM subsidiary generates mail-service revenue where we, rather than network retail pharmacies, collect the member copayments for both affiliated and unaffiliated members. Additionally, we record revenues for prescription drug costs and administrative fees charged on prescriptions dispensed by our mail service pharmacy when the prescription is filled. For prescription drugs dispensed through retail pharmacies, we record administrative services fees when a prescription claim is reviewed and approved, and the prescription is filled. For prescription drugs dispensed through retail pharmacies, we do not record revenues for drugs dispensed or the network pharmacies’ dispensing fees; nor do we record revenues for copayments our members make to the retail pharmacies.

Net Investment Income. Net investment income consists of interest income, gross realized gains and losses experienced based on the level of cash invested over each period.

Expenses

Commercial and Senior Health Care Services and Other. Health care services and other expenses for our commercial plans and our senior plans primarily comprise payments to physicians, hospitals and other health care providers under capitated or risk-based contracts for services provided to our commercial and senior health plan members and indemnity insurance plan members. Health care services expenses also include expenses for administrative services performed by our commercial and senior health plans and related subsidiaries.

Our risk-based health care services expenses consist mostly of four cost of care components: outpatient care, inpatient care, professional services (primarily physician care) and pharmacy benefit costs. All four components are affected both by unit costs and utilization rates. Unit costs, for example, are the cost of outpatient medical procedures, inpatient hospital stays, physician fees for office visits and prescription drug prices. Utilization rates represent the volume of consumption of health services and vary with the age and health of our members and broader social and lifestyle patterns of the population as a whole.

The cost of health care provided is accrued in the month services are provided to members, based in part on estimates for hospital services and other health care costs that have been incurred but not yet reported. We develop these estimates using actuarial methods based on historical data for payment patterns, cost trends, product mix, seasonality, utilization of health care services and other relevant factors. These estimates are adjusted in future periods as we receive actual claims data, and can either increase or reduce our accrued health care costs. Included in health care services and other expenses for the three months ended March 31, 2003 were net favorable development of prior period medical cost estimates of approximately $40 million. The cost of prescription drugs covered under our commercial and senior plans is expensed when the prescription drugs are dispensed. Our commercial and senior plans also provide incentives, through a variety of programs, for health care providers that participate in those plans to control health care costs while providing quality health care. Expenses related to these programs, which are based in part on estimates, are recorded in the period in which the related services are provided. Historically, we have primarily arranged health care services for our members by contracting with health care providers on a capitated basis, regardless of the services provided to each member. Under our risk-based contracts, we generally bear or partially share the risk of excess health care expenses with health care providers, meaning

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that if member utilization of health care services exceeds agreed-on amounts, we bear or partially share the excess expenses with the applicable health care provider.

The following table illustrates our shift from capitated contracts to risk-based contracts since 2002. We expect this shift to continue in 2003 and 2004. The percentages of managed care membership by contract type at March 31, 2003, December 31, 2002 and March 31, 2002 were as follows:

                                                 
Hospital Physician


March 31, December 31, March 31, March 31, December 31, March 31,
2003 2002 2002 2003 2002 2002






Commercial
                                               
Capitated
    36 %     44 %     46 %     68 %     76 %     77 %
Risk-based/fee-for-service
    64 %     56 %     54 %     32 %     24 %     23 %
Senior
                                               
Capitated
    55 %     57 %     57 %     73 %     77 %     76 %
Risk-based/fee-for-service
    45 %     43 %     43 %     27 %     23 %     24 %
Total
                                               
Capitated
    40 %     47 %     49 %     69 %     76 %     77 %
Risk-based/fee-for-service
    60 %     53 %     51 %     31 %     24 %     23 %

Specialty and Other Health Care Services and Other. Health care services and other expenses for our specialty companies primarily comprise payments to physicians, hospitals and other health care providers under capitated or risk-based contracts for services provided to our behavioral health and dental and vision members and the cost of acquiring drugs for our mail service pharmacy benefit management subsidiary. Health care services expenses also include expenses for administrative services performed by our specialty companies.

Three Months Ended March 31, 2003 Compared to Three Months Ended March 31, 2002

Membership. Total HMO membership decreased 15% to approximately 2.7 million members at March 31, 2003 from approximately 3.2 million members at March 31, 2002.

                                                     
At March 31, 2003 At March 31, 2002


Commercial Senior Total Commercial Senior Total






HMO Membership Data:
                                               
 
Arizona
    146,500       87,300       233,800       146,000       93,300       239,300  
 
California
    1,344,000       359,800       1,703,800       1,619,000       426,600       2,045,600  
 
Colorado
    176,800       55,200       232,000       177,500       60,200       237,700  
 
Guam
    31,400             31,400       33,500             33,500  
 
Nevada
    22,300       26,600       48,900       30,300       30,100       60,400  
 
Oklahoma
    96,000       19,200       115,200       102,100       23,500       125,600  
 
Oregon
    64,000       24,900       88,900       79,400       26,600       106,000  
 
Texas
    90,200       79,100       169,300       137,300       118,000       255,300  
 
Washington
    68,500       54,500       123,000       65,500       57,100       122,600  
     
     
     
     
     
     
 
   
Total HMO membership
    2,039,700       706,600       2,746,300       2,390,600       835,400       3,226,000  
     
     
     
     
     
     
 
Other Membership Data:
                                               
 
PPO and indemnity
    99,700             99,700       51,200             51,200  
 
Employer self-funded
    29,900             29,900       38,100             38,100  
 
Medicare Supplement
          21,200       21,200             14,600       14,600  
     
     
     
     
     
     
 
   
Total other membership
    129,600       21,200       150,800       89,300       14,600       103,900  
     
     
     
     
     
     
 
   
Total HMO and other membership
    2,169,300       727,800       2,897,100       2,479,900       850,000       3,329,900  
     
     
     
     
     
     
 

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As of March 31, 2003 As of March 31, 2002


PacifiCare Unaffiliated Total PacifiCare Unaffiliated Total






Specialty Membership:
                                               
Pharmacy benefit management (1)
    2,897,100       1,796,000       4,693,100       3,329,900       1,188,000       4,517,900  
Behavioral health(2)
    2,009,800       1,768,400       3,778,200       2,343,000       1,437,200       3,780,200  
Dental and vision(2)
    458,100       236,600       694,700       517,300       221,600       738,900  


(1)  PBM PacifiCare membership represents members that are in our commercial or senior HMO, PPO and indemnity, employer self- funded and Medicare Supplement plans. All of these members either have a prescription drug benefit or are able to purchase their prescriptions utilizing our retail network contracts or our mail service.
 
(2)  Behavioral health and dental and vision PacifiCare membership represents members that are in our commercial HMO that are also enrolled in our behavioral health or dental and vision plans.

Commercial HMO membership decreased approximately 15% at March 31, 2003 compared to the prior year primarily due to decreases of 275,000 members in California, 47,100 members in Texas, 15,400 members in Oregon, 8,000 members in Nevada and 6,100 members in Oklahoma. These decreases were primarily due to elimination of unprofitable commercial business and the loss of employer groups due to premium rate increases, offset, in part, by the addition of new employer groups. As previously announced, our contract with the California Public Employee Retirement System (CalPERS) was not renewed for 2003, resulting in the loss of approximately 180,100 commercial HMO members effective January 1, 2003.

Senior HMO membership decreased approximately 15% at March 31, 2003 compared to the prior year primarily due to a decrease of 66,800 members in California and 38,900 members in Texas. This decrease primarily resulted from planned county exits and member disenrollments attributable to reduced benefits and increased premiums. As previously announced, we exited five counties in California and Texas resulting in the loss of approximately 30,600 senior HMO members effective January 1, 2003.

PPO and indemnity membership increased approximately 95% at March 31, 2003 compared to the prior year mainly due to enhanced marketing efforts and new product initiatives primarily in California and Texas.

PBM unaffiliated membership at March 31, 2003 increased approximately 51% compared to the prior year primarily due to increased marketing efforts. PBM PacifiCare membership at March 31, 2003 decreased approximately 13% compared to the prior year due to the declines in our HMO membership discussed above.

Behavioral health unaffiliated membership at March 31, 2003 increased approximately 23% compared to the prior year primarily due to the addition of two large employer groups. Behavioral health PacifiCare membership at March 31, 2003 decreased approximately 14% compared to the prior year primarily due to declines in our commercial HMO membership discussed above.

Dental and vision unaffiliated membership at March 31, 2003 increased approximately 7% compared to the prior year due to membership from new PPO product offerings. Dental and vision PacifiCare membership at March 31, 2003 decreased approximately 11% compared to the prior year primarily due to senior membership losses in California, attributable to member terminations and planned exits in northern California counties.

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Commercial Revenue. Commercial revenue increased 3%, or $38 million, to $1.2 billion for the three months ended March 31, 2003, from $1.2 billion for the three months ended March 31, 2002 as follows:

         
Three Months Ended
March 31, 2003

(amounts in millions)
Premium yield increases averaging approximately 18% for the three months ended March 31, 2003, primarily HMO and PPO
  $ 172  
Net membership decreases, primarily in California, Texas and Oregon
    (131 )
Other
    (3 )
     
 
Increase over the comparable period of the prior year
  $ 38  
     
 

Senior Revenue. Senior revenue decreased 12%, or $178 million, to $1.4 billion for the three months ended March 31, 2003 from $1.5 billion for the three months ended March 31, 2002 as follows:

         
Three Months Ended
March 31, 2003

(amounts in millions)
Premium yield increases averaging approximately 5% for the three months ended March 31, 2003, primarily HMO and Medicare Supplement
  $ 69  
Net membership decreases, primarily in California and Texas
    (247 )
     
 
Decrease over the comparable period of the prior year
  $ (178 )
     
 

Specialty and Other Revenue. Specialty and other revenue increased 14%, or $14 million, to $117 million for the three months ended March 31, 2003, from $102 million for the three months ended March 31, 2002. The increase was primarily due to the growth of unaffiliated membership which resulted in increased fee revenue charged to external customers and overall growth in the volume of mail service business which generated increased co-payments from mail service customers of our PBM subsidiary.

Net Investment Income. Net investment income increased 12%, or $2 million, to $21 million for the three months ended March 31, 2003, from $19 million for the three months ended March 31, 2002.

Commercial Margin. Our commercial margin increased 23%, or $34 million, to $179 million for the three months ended March 31, 2003, from $145 million for the three months ended March 31, 2002 as follows:

         
Three Months Ended
March 31, 2003

(amounts in millions)
Commercial revenue increases (as noted above)
  $ 38  
Decreases in health care services and other expenses as a result of net membership decreases, primarily in California, Texas and Oregon
    129  
Increases in health care services and other expenses as a result of health care cost trends and increases in capitation expense tied to premium rate increases
    (133 )
     
 
Increase over the comparable period of the prior year
  $ 34  
     
 

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Senior Margin. Our senior margin increased 32%, or $50 million, to $208 million for the three months ended March 31, 2003, from $158 million for the three months ended March 31, 2002 as follows:

         
Three Months Ended
March 31, 2003

(amounts in millions)
Senior revenue decreases (as noted above)
  $ (178 )
Decreases in health care services and other expenses as a result of net membership decreases, primarily in California and Texas
    213  
Decreases in health care services and other expenses as a result of benefit adjustments and health care cost trends, primarily HMO and Medicare Supplement
    15  
     
 
Increase over the comparable period of the prior year
  $ 50  
     
 

Specialty and Other Margin. Our specialty and other margin decreased 3%, or $2 million, to $55 million for the three months ended March 31, 2003, from $57 million for the three months ended March 31, 2002. The decrease was primarily driven by the loss of the CalPERS business which was partially offset by an increase in external membership in our behavioral health and PBM businesses.

Medical Loss Ratio. Our medical loss ratios, or MLRs, are calculated using premium revenue and related health care services and other expenses and cannot be directly calculated from the line items in the Condensed Consolidated Statement of Operations. Our MLRs are calculated using the following categories of revenue and expenses:

  •  Private — Commercial: includes premium revenue and related health care services and other expenses for our commercial HMO products (including Federal Employees Health Benefit Program, or FEHBP, and state and local government contracts), PPO products, and other indemnity, behavioral, dental and vision plans;
 
  •  Private — Senior: includes premium revenue and related health care services and other expenses for our Medicare Supplement and Senior Supplement products where premiums are paid in full by the employer or the consumer;
 
  •  Government — Senior: includes premium revenue and related health care services and other expenses for our Medicare+Choice, HMO and PPO products and other senior products where premiums are paid principally through government programs.

All non-premium revenues and related health care services and other expenses are excluded from the calculation of our MLR.

In 2002, we calculated our MLR for our commercial and senior products based on total premiums and total health care services expenses as reported on our statement of operations. This resulted in the inclusion of certain health care costs related to the cost of acquiring drugs for our mail service business of our PBM subsidiary within our commercial MLR calculation for which there was no corresponding revenues (the related revenues were included in the other income line). Since this inadvertently had the effect of slightly increasing the MLR of our commercial product, we changed this presentation in order to provide more transparency on the trends affecting the profitability of our insured products. Under our new format, only premium revenues and the related health care services expenses are included in the MLR calculations. The 2002 MLR calculations have been recalculated to conform to the 2003 presentation.

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The consolidated MLR and its components for the three months ended March 31, 2003 and 2002 are as follows:

                   
Three Months Ended
March 31,

2003 2002


Medical loss ratio:
               
 
Consolidated
    84.8%       88.5%  
 
Private — Commercial
    84.9%       86.9%  
 
Private — Senior
    63.1%       61.3%  
 
Private — Consolidated
    84.6%       86.7%  
 
Government — Senior
    85.0%       89.9%  
 
Government — Consolidated
    85.0%       89.9%  

Private — Commercial Medical Loss Ratio. Our private — commercial medical loss ratio decreased to 84.9% for the three months ended March 31, 2003 compared to 86.9% in the prior year. The decrease was driven by an 18% increase in premium revenue, offset by a 15% increase in health care services and other expenses.

Private — Senior Medical Loss Ratio. Our private — senior medical loss ratio increased to 63.1% for the three months ended March 31, 2003 compared to 61.3% for the same period in 2002. The increase in this ratio was primarily driven by an increase in health care services and other expenses which outpaced premiums increases.

Government — Senior Medical Loss Ratio. Our government — senior medical loss ratio decreased to 85.0% for the three months ended March 31, 2003 compared to 89.9% for the same period in 2002. The decrease in this ratio was driven by a 5% increase in premium revenue, offset partially by a 1% increase in health care services and other expenses.

Selling, General and Administrative Expenses. Selling, general and administrative expenses increased $16 million to $326 million for the three months ended March 31, 2003, from $310 million for the three months ended March 31, 2002. Selling, general and administrative expenses increased primarily due to continued investments made to enhance the company’s infrastructure in areas such as IT and claims payment and the expensing of stock-based compensation following our adoption of the fair value recognition provisions of FASB Statement No. 123.

Selling, general and administrative expenses as a percentage of operating revenue (excluding net investment income) increased compared to the same period in the prior year primarily due to declines in operating revenue (excluding net investment income) totaling $126 million for the three months ended March 31, 2003 and the increase in selling, general and administrative expenses as described above.

                 
Three Months Ended
March 31,

2003 2002


Selling, general and administrative expenses as a percentage of operating revenue (excluding net investment income)
    12.0%       10.9%  

Interest Expense. Interest expense increased 21%, or $3 million, to $19 million for the three months ended March 31, 2003, from $16 million for the three months ended March 31, 2002 primarily due to our sale of $500 million in aggregate principal amount of 10 3/4% senior notes in May 2002, which carried a higher annual interest rate than the debt we repaid using the proceeds of that offering. The increase was partially offset by cash redemptions of a portion of our outstanding 7% FHP senior notes and our sale of $135 million in aggregate principal amount of 3% convertible subordinated debentures in the fourth quarter of 2002, which carried a lower annual interest rate than the debt we repaid using a portion of the proceeds of that offering.

Provision for Income Taxes. The effective income tax rate was 37.4% for the quarter ended March 31, 2003, compared with 37.3% for the quarter ended March 31, 2002.

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Liquidity and Capital Resources

Operating Cash Flows. Our consolidated cash and equivalents and marketable securities decreased $292 million or 14% to $1.9 billion at March 31, 2003, from $2.1 billion at December 31, 2002. The change was primarily due to the timing of the receipt of CMS payments resulting in the recording of unearned premium revenue as of December 31, 2002.

Cash flows provided by operations, excluding the impact of unearned premium revenue, were $145 million for the three months ended March 31, 2003, compared to cash flows used in operations, excluding the impact of unearned premium revenue, of $83 million for the three months ended March 31, 2002. The increase was primarily related to changes in assets and liabilities as discussed below in “Other Balance Sheet Explanations.”

Investing Activities. For the three months ended March 31, 2003, investing activities provided $29 million of cash, compared to $94 million used during the three months ended March 31, 2002. The change was primarily related to increases in sales of marketable securities, decreases in purchases of marketable securities — restricted and decreases in capital expenditures.

Financing Activities. For the three months ended March 31, 2003, financing activities used $18 million of cash, compared to $25 million used during the three months ended March 31, 2002. The changes were as follows:

  •  We repaid $20 million under our senior credit facility during the three months ended March 31, 2003. During the same period in 2002, we repaid $25 million on long-term debt; and
 
  •  We received $3 million from the issuance of common stock for the three months ended March 31, 2003 in connection with our Employee Stock Purchase Plan and exercise of employee stock options with no comparable activity during the same period in 2002.

We have $135 million in aggregate principal amount of 3% convertible subordinated debentures due in 2032. The debentures are convertible into common stock under certain conditions, including satisfaction of a market price condition for our common stock, satisfaction of a trading price condition relating to the debentures, upon notice of redemption, or upon specified corporate transactions. Each $1,000 of the debentures is convertible into 23.8095 shares of our common stock. Beginning in October 2007, we may redeem for cash all or any portion of the debentures, at a purchase price of 100% of the principal amount plus accrued interest, upon not less than 30 nor more than 60 days’ written notice to the holders. Beginning in October 2007, and in successive 5-year increments, our holders may require us to repurchase the debentures for cash at a repurchase price of 100% of the principal amount plus accrued interest. Our payment obligations under the debentures are subordinated to our senior indebtedness, and effectively subordinated to all indebtedness and other liabilities of our subsidiaries.

We have $500 million in aggregate principal amount of 10 3/4% senior notes due in 2009. The 10 3/4% senior notes were issued in May 2002 at 99.389% of the aggregate principle amount representing a discount of $3 million that will be amortized over the term of the notes. We may redeem the 10 3/4% senior notes at any time on or after June 1, 2006 at an initial redemption price equal to 105.375% of their principal amount plus accrued and unpaid interest. The redemption price will thereafter decline annually. We also have the option before June 1, 2005 to redeem up to $175 million in aggregate principal amount of the 10 3/4% senior notes at a redemption price of 110.750% of their principal amount plus accrued and unpaid interest using the proceeds from sales of certain kinds of our capital stock. Additionally, at any time on or prior to June 1, 2006, we may redeem the 10 3/4% senior notes upon a change of control, as defined in the indenture for the notes, at 100% of their principal amount plus accrued and unpaid interest and a “make-whole” premium.

Certain of our domestic, unregulated subsidiaries fully and unconditionally guarantee the 10 3/4% senior notes. Certain of our other domestic, unregulated subsidiaries are currently restricted from guaranteeing the 10 3/4% senior notes by the terms of the FHP senior notes, but will fully and unconditionally guarantee

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the 10 3/4% senior notes once we permanently repay the FHP senior notes. See Note 10 of the Notes to Condensed Consolidated Financial Statements.

In April 2003, we entered into an interest rate swap on $300 million of our 10 3/4% senior notes for the purpose of hedging the fair value of our indebtedness. This fair value hedge will be accounted for using the short-cut method under SFAS No. 133, Accounting for Derivative Instruments and Hedging Activities, whereby the hedge will be reported in our balance sheets at fair value, and the carrying value of the long-term debt will be adjusted for an offsetting amount representing changes in fair value attributable to the hedged risk. Changes in the fair value of the hedge and the long-term debt will be reflected in our statements of operations. Under the terms of the agreement, we will make interest payments based on the three-month London Interbank Offered Rate (LIBOR) plus 692 basis points and will receive interest payments based on the 10 3/4% fixed rate. The interest rate swap settles initially on June 2, 2003 and every three months thereafter, until expiration in June 2009.

We have a senior credit facility that includes a term loan facility and a revolving credit facility. The senior credit facility, which expires on January 3, 2005, amortizes at a rate of $25 million per quarter. Each quarterly amortization payment includes a $20 million cash payment on the term loan facility and a $5 million reduction in borrowing capacity under the revolving credit facility. As of March 31, 2003, we had $130 million outstanding on the term loan facility. As of March 31, 2003, the total size of the committed revolving credit facility was $31 million, of which at least $30 million was available for borrowing.

The interest rates per annum applicable to amounts outstanding under the term loan facility and revolving credit facility are, at our option, either the administrative agent’s publicly announced “prime rate” (or, if greater, the Federal Funds Rate plus 0.5%) plus a margin of 4% per annum, or the rate of Eurodollar borrowings for the applicable interest period plus a margin of 5% per annum. Based on our outstanding balance under the credit facility as of March 31, 2003, our average overall interest rate, excluding the facility fee, was 6.3% per annum.

The terms of the senior credit facility contain various covenants usual for financings of this type, including a minimum net worth requirement, a minimum fixed-charge coverage requirement and a maximum debt to earnings before interest, taxes, depreciation and amortization, or EBITDA, requirement. At March 31, 2003, we were in compliance with all of these covenants. Our domestic, unregulated subsidiaries provide guarantees and have granted security interests to the lenders in substantially all of their personal property to collateralize our obligations under the senior credit facility. We have also pledged the equity of certain of our subsidiaries to the lenders under the senior credit facility.

We are in the process of securing a new $300 million senior credit facility with a consortium of commercial banks and institutional investors. This new facility is anticipated to be comprised of a $150 million revolver due in 2006 and a $150 million term loan due in 2008. In the event this new senior credit facility is secured, we intend to use the new facility to refinance our existing senior credit facility and for other corporate purposes. In the event this new senior credit facility is not secured, our existing senior credit facility will remain in place.

We had $43 million in senior notes outstanding as of March 31, 2003 that we assumed when we acquired FHP International Corporation, or FHP, in 1997. These notes mature on September 15, 2003, and bear interest at 7% payable semiannually. In connection with our 10 3/4% senior notes offering in 2002, $85 million of the net proceeds was used to fund a restricted cash collateral account that has been and will be used, subject to our being in compliance with the senior credit facility, to repurchase or repay the FHP senior notes prior to or on their stated maturity date. As of March 31, 2003, we had used $42 million of the restricted cash collateral account to purchase and permanently retire FHP senior notes. The FHP senior notes share in the collateral securing our obligations under our senior credit facility.

Our ability to repay debt depends in part on dividends and cash transfers from our subsidiaries. Nearly all of the subsidiaries are subject to HMO regulations or insurance regulations and may be subject to substantial supervision by one or more HMO or insurance regulators. Subsidiaries subject to regulation

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must meet or exceed various capital standards imposed by HMO or insurance regulations, which may from time to time impact the amount of funds the subsidiaries can pay to us. Our subsidiaries are not obligated to make funds available to us. Additionally, from time to time, we advance funds in the form of a loan or capital contribution to our subsidiaries to assist them in satisfying state financial requirements. We may provide additional funding to a subsidiary if a state regulator imposes additional financial requirements due to concerns about the financial position of the subsidiary or if there is an adverse effect resulting from changes to the risk-based capital requirements. This may in turn affect the subsidiary’s ability to pay state-regulated dividends or make other cash transfers.

In April 2003, our debt was rated below investment grade by the major credit rating agencies as follows:

                                 
Convertible
Senior Credit 10 3/4% Subordinated
Agency Outlook Facility Senior Notes Debentures





Moody’s
    Stable       B1*       B2       B3  
Standard & Poor’s
    Stable       BB-       B+       B  
Fitch IBCA
    Stable       BB       BB-       B+  


Implied rating for existing senior credit facility

Consequently, if we seek to raise funds in capital markets transactions (or continue to secure a new senior credit facility), our ability to do so will be limited to issuing additional non-investment grade debt or issuing equity and/or equity-linked instruments. We may not be able to issue any such securities at all or on terms favorable to us. Any issuance of equity or equity-linked securities may result in substantial dilution to our stockholders.

In December 2001, we entered into an equity commitment arrangement with Acqua Wellington North American Equities Fund Ltd., or Acqua Wellington, an institutional investor, for the purchase by Acqua Wellington of up to 6.9 million shares or $150 million in our common stock. This equity commitment arrangement will expire in June 2003.

We expect to fund our working capital requirements and capital expenditures during the next twelve months from our cash flow from operations. We have taken a number of steps to increase our internally generated cash flow, including increasing premiums, increasing our marketing of specialty product lines, introducing new products to generate new revenue sources and reducing our expenses by, among other things, exiting from unprofitable markets and cost savings initiatives. If our cash flow is less than we expect due to one or more of the risk factors described in “Cautionary Statements,” or our cash flow requirements increase for reasons we do not currently foresee, then we may need to draw down remaining available funds on our revolving credit facility which matures in January 2005, or our equity commitment arrangement which expires in June 2003. A failure to comply with any covenant in the senior credit facility could make funds under our revolving credit facility unavailable. We also may be required to take additional actions to reduce our cash flow requirements, including the deferral of planned investments aimed at reducing our selling, general and administrative expenses. The deferral or cancellation of any investments could have a material adverse impact on our ability to meet our short-term business objectives.

Other Balance Sheet Change Explanations

Receivables, Net. Receivables, net as of March 31, 2003, increased $33 million from December 31, 2002 primarily due to commercial premium increases offset by decreases in membership. Additionally, certain customer receivables increased due to the timing of the receipt of payments.

Medical Claims and Benefits Payable. The majority of our medical claims and benefits payable represent liabilities related to our risk-based contracts. Under risk-based contracts, claims are payable once incurred and cash disbursements are made to health care providers for services provided to members after the related claim has been submitted and adjudicated. Under capitated contracts, health care providers are

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prepaid on a fixed-fee per-member per-month basis, regardless of the services provided to members. The liabilities that arise for capitated contracts relate to timing issues primarily due to membership changes that may occur. As of March 31, 2003, approximately 79.5% of medical claims and benefits payable was attributable to risk-based contracts.

Medical claims and benefits payable as of March 31, 2003 increased $56 million from December 31, 2002, primarily due to a 10% increase in commercial risk membership and an increase in health care costs per risk member compared to the quarter ended December 31, 2002, partially offset by a decrease in days to turn claims compared to the quarter ended December 31, 2002.

Accounts Payable and Accrued Liabilities. Accounts payable and accrued liabilities increased $53 million from December 31, 2002, primarily due to an increase of $42 million in accrued taxes, an increase of $12 million related to accrued interest for the 10 3/4% senior notes and an increase of $25 million related to the timing of payments of trade accounts payable and other accruals, which was offset by a $26 million decrease in accrued compensation.

Stockholders’ Equity. The decrease in treasury stock and increase in additional paid-in capital from December 31, 2002 were primarily due to the reissuance of approximately 48,000 shares of treasury stock in connection with our employee benefit plans during the first quarter of 2003, and the 694,000 shares of restricted common stock that we granted as part of an employee recognition and retention program during the first quarter of 2003.

Adoption of New Accounting Policy — Stock-Based Compensation

For the three months ended March 31, 2003, we recognized approximately $1 million, net of tax, of compensation expense related to stock-based employee and director compensation. Prior to 2003, we accounted for our stock-based employee and director compensation plans under the recognition and measurement provisions of APB Opinion No. 25, Accounting for Stock Issued to Employees, and related Interpretations. Stock-based employee and director compensation cost was not reflected in the March 31, 2002 net loss, because all options granted under our plans had an exercise price equal to the market value of the underlying common stock on the date of grant. Effective January 1, 2003, we adopted the fair value recognition provisions of FASB Statement No. 123, Accounting for Stock-Based Compensation, on a prospective basis for all employee and director awards granted, modified, or settled after January 1, 2003. Awards typically vest over four years. Therefore, the cost related to stock-based employee and director compensation included in the determination of net income for 2003 is less than that which would have been recognized if the fair value based method had been applied to all awards granted, modified or settled since October 1, 1995. See Note 2 of the Notes to Condensed Consolidated Financial Statements.

Critical Accounting Policies and Estimates

When we prepare our consolidated financial statements, we use estimates and assumptions that may affect reported amounts and disclosures. The accounting estimates that we believe involve the most complex judgments, and are the most critical to the accurate reporting of our financial condition and results of operations include the following:

Incurred But Not Reported or Paid Claims Reserves. We estimate the amount of our reserves for incurred but not reported, or IBNR, claims submitted under our risk-based provider contracts, primarily using standard actuarial methodologies based on historical data. These standard actuarial methodologies include, among other factors, the average interval between the date services are rendered and the date claims are received and/or paid, denied claims activity, disputed claims activity, expected health care cost inflation, utilization, seasonality patterns and changes in membership. The estimates for submitted claims and IBNR claims liabilities are made on an accrual basis and adjusted, based on actual claims data, in future periods as required. For new products, such as our PPO products, estimates are initially based on health care cost data provided by third parties. This data includes assumptions for member age, gender and geography. The models that we use to prepare estimates for each product are adjusted as we accumulate actual claims data. Such estimates could materially understate or overstate our actual liability for medical claims and

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benefits payable. These estimates are reviewed by outside parties and state regulatory authorities on a periodic basis. The estimates for submitted claims and IBNR claims liabilities are made on an accrual basis and adjusted in future periods as required. Adjustments to prior period estimates, if any, are included in the current period.

Provider Insolvency Reserves. We maintain insolvency reserves for our capitated contracts with providers that include estimates for potentially insolvent providers, where conditions indicate claims are not being paid or have slowed considerably, and we have determined that it is probable that we will be required to make the providers’ claim payments. These insolvency reserves include the estimated cost of unpaid health care claims that were previously the responsibility of the capitated provider. Depending on states’ laws, we may be held liable for unpaid health care claims that were previously the responsibility of the capitated provider and for which we have already paid capitation. These estimates could materially understate or overstate our actual liability for medical claims and benefits payable.

Ordinary Course Legal Proceedings. From time to time, we are involved in legal proceedings that involve claims for coverage and tort liability encountered in the ordinary course of business. The loss of even one of these claims, if it results in a significant punitive damage award, could have a material adverse effect on our business. In addition, our exposure to potential liability under punitive damage theories may significantly decrease our ability to settle these claims on reasonable terms.

For further discussion of risk factors associated with these accounting estimates, read “Cautionary Statements.”

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CAUTIONARY STATEMENTS

In connection with the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995, we are hereby filing cautionary statements identifying important risk factors that could cause our actual results to differ materially from those projected in “forward looking statements” of the Company made by or on behalf of the Company (in this report or otherwise), within the meaning of Section 21E of the Securities Exchange Act of 1934, as amended, and Section 27A of the Securities Act of 1933, as amended. These forward looking statements relate to future events or our future financial and/or operating performance and can generally be identified as such because the context of the statement will include words such as “may,” “will,” “intends,” “plans,” “believes,” “anticipates,” “expects,” “estimates,” “predicts,” “potential,” “continue,” or “opportunity,” the negative of these words or words of similar import. Similarly, statements that describe our reserves and our future plans, strategies, intentions, expectations, objectives, goals or prospects are also forward looking statements. These forward looking statements are based largely on our expectations and projections about future events and future trends affecting our business, and so are subject to risks and uncertainties, including the risks and uncertainties set forth below, that could cause actual results to differ materially from those anticipated as of the date of this report. In addition, past financial and/or operating performance is not necessarily a reliable indicator of future performance and you should not use our historical performance to anticipate results or future period trends. In evaluating these statements, you should specifically consider the risks described below and in other parts of this report. Except as required by law, we undertake no obligation to publicly revise these forward looking statements to reflect events or circumstances that arise after the date of this report.

Risks Relating to Us and Our Industry

We cannot predict whether we will be able to replace some or all of the revenue we may lose in the future from our Medicare+Choice products with new sources of revenue. Without a replacement for any lost revenue from our Medicare+Choice products, our results of operations could be adversely affected.

We have reduced our participation in the Medicare+Choice program, which has accounted for more than 50% of our total revenue in each year since 1998, because the increases in Medicare+Choice premiums have been outpaced by our rising health care services expenses and increased Medicare administration costs. The gap between the minimal increases in Medicare+Choice premiums as compared to the substantial rise in health care costs has contributed to our decision to cease offering or close enrollment in our Medicare+Choice products in various counties in 2000 through 2003, including our withdrawal of our Medicare+Choice products in five counties in California and Texas, effective January 1, 2003, affecting 30,600 members or approximately 4% of our senior HMO membership. This gap also contributed to changes in our benefits, such as higher copayments, greater deductibles, and increased member premiums.

We also expect to experience voluntary attrition, which may be significant, in our Medicare+Choice membership as we continue to scale back benefits and increase monthly premiums under our Medicare+Choice products to achieve more profitable levels. Our market exits, together with the voluntary attrition that we attribute to reduced benefits and increased premiums resulted in a reduction of approximately 54,000 members in the three months ended March 31, 2003. We currently expect Medicare+Choice membership to continue to decline 11% during 2003, due primarily to benefit design changes and our exit from five counties affecting 30,600 members. To the extent that we continue to reduce our participation in the Medicare+Choice program, our revenue will decline unless lost revenue from our Medicare+Choice products is replaced with revenue from other sources, such as our Medicare Supplement product offerings or other lines of business. We cannot predict whether or when we will be able to replace some or all of our lost revenue from our Medicare+Choice products with new sources of revenue. Without a replacement for any lost revenue from our Medicare+Choice products, our results of operations could be adversely affected, for example by increasing our administrative costs as a percentage of our revenue.

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Our premiums for our commercial products and Medicare+Choice products are generally fixed in advance of the periods covered and our profitability may suffer to the extent that those premiums do not adequately allow for increases in the costs of health care services over those periods.

Of our commercial business, more than 50% of our membership renews on January 1 of each year, with premiums that are generally fixed for periods up to one year. In addition, each of our subsidiaries that offers Medicare+Choice products must submit adjusted community rate proposals, generally by county or service area, to the CMS in early September for each Medicare+Choice product that will be offered in the subsequent year. As a result, increases in the costs of health care services in excess of the estimated future health care costs reflected in the premiums or the adjusted community rate proposals generally cannot be recovered in the applicable contract year through higher premiums or benefit designs. Many factors, including health care costs that rise faster than premium increases, increases in utilization and regulatory changes, could cause actual health care costs to exceed what was estimated and reflected in premiums. To the extent that such excesses occur, our results of operations will be adversely affected.

Our future profitability will depend in part on accurately pricing our products, predicting health care costs, the provider reimbursement methodology and on our ability to control future health care costs.

We use our underwriting systems to establish and assess premium rates based on accumulated actuarial data, with adjustments for factors such as claims experience and hospital and physician contract changes. We may be less able to accurately price our new products than our other products because of our relative lack of experience and accumulated data for our new products. Our future profitability will depend in part on our ability to predict health care costs and control future health care costs through underwriting criteria, medical and disease management programs, product design and negotiation of favorable provider and hospital contracts, and we may be less able to do so for our new products than for our other products. These factors are of greater significance, to the extent that we have entered into and may continue to increasingly enter into fee-for-service contracts with hospitals and physicians due to the continuing industry trend away from capitation contracts. In addition, changes in demographic characteristics, the regulatory environment, health care practices, inflation, new technologies, continued consolidation of physician, hospital and other provider groups, contractual disputes with providers and numerous other factors may adversely affect our ability to predict and control health care costs as well as our financial condition, results of operations or cash flows.

Our financial and operating performance could be adversely affected by a reduction in revenue caused by membership losses, a failure to achieve expected membership levels in new products or products targeted for growth, or lower-than-expected premiums.

Our revenues have declined during the three months ended March 31, 2003 compared to the three months ended March 31, 2002 due to commercial and senior membership losses, primarily as a result of our exits of unprofitable markets and products, termination of contracts with network providers and increased premiums and benefit reductions. A loss of profitable membership, an inability to increase commercial membership in targeted markets, including unaffiliated membership in our PBM and other specialty businesses, including our PPO and Medicare Supplement products, an inability to gain market acceptance and expected membership in new product lines, including our PPO and Medicare Supplement products, or an inability to achieve expected premium increases could result in lower revenues than expected and negatively affect our financial position, results of operations or cash flows. Factors that could contribute to the loss of membership, failure to gain new members in targeted markets or new product lines, or lower premium revenue include:

  •  the effect of premium increases, benefit changes and member-paid supplemental premiums and copayments on the retention of existing members and the enrollment of new members;
 
  •  the inability of our marketing and sales plans to attract new customers or retain existing customers for existing products and new products;

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  •  the member’s assessment of our benefits, quality of service, our ease of use and our network stability for members in comparison to competing health plans;
 
  •  our exit from selected service areas, including Medicare+Choice markets or commercial markets;
 
  •  our limits on enrollment of new Medicare+Choice and commercial members in selected markets, through a combination of capacity waivers and voluntary closure notices;
 
  •  reductions in work force by existing customers and/or reductions in benefits purchased by existing customers;
 
  •  negative publicity and news coverage about us or litigation or threats of litigation against us;
 
  •  the loss of key sales and marketing employees; and
 
  •  the inability of our providers to accept additional members.

We could become subject to material unpaid health care claims and health care costs that we would not otherwise incur because of insolvencies of providers with whom we have capitated contracts.

Providers with whom we have capitated contracts could become insolvent and could expose us to unanticipated expenses. We maintain insolvency reserves that include estimates for potentially insolvent providers, where conditions indicate claims are not being paid or have slowed considerably. Depending on states’ laws, we may be held liable for unpaid health care claims that were previously the responsibility of the capitated provider and for which we have already paid capitation. We may also incur additional health care costs in the event of provider instability where we are unable to agree upon a contract that is mutually beneficial. These costs may be incurred when we need to contract with other providers at less than cost-effective rates to continue providing health care services to our members. In addition to our insolvency exposure, our providers have deposited security reserves with us, and in third party institutions. Because our access to provider reserves has, and may continue to be subject to challenge by the provider group or other third parties at interest, we could incur additional charges for unpaid health care claims if we are ultimately denied access to these funds.

A disruption in our health care provider network could have an adverse effect on our ability to market our products and our profitability.

In any particular market, health care providers could refuse to contract, demand higher payments, or take other actions that could result in higher health care costs or difficulty meeting regulatory or accreditation requirements. In some markets, some health care providers, particularly hospitals, physician/hospital organizations or multi-specialty physician groups, may have significant market positions, or may be the only health care provider available in that market. If health care providers refuse to contract with us, use their market position to negotiate favorable contracts, or place us at a competitive disadvantage, then our ability to market products or to be profitable in those markets could be adversely affected. Our provider networks could also be disrupted by the financial insolvency of large provider groups. A reduction in our membership resulting from disruptions in our health care provider networks would reduce our revenue and increase the proportion of our premium revenue needed to cover our health care costs.

Our results of operations could be adversely affected by understatements in our actual liabilities caused by understatements in our actuarial estimates of incurred but not reported claims.

We estimate the amount of our reserves for IBNR claims primarily using standard actuarial methodologies based upon historical data. These standard actuarial methodologies include, among other factors, the average interval between the date services are rendered and the date claims are received and/or paid, denied claims activity, disputed claims activity, expected health care cost inflation, utilization, seasonality patterns and changes in membership. The estimates for submitted claims and IBNR claims liabilities are made on an accrual basis and adjusted in future periods as required. These estimates could materially

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understate or overstate our actual liability for claims and benefits payable. Any increases to these prior estimates could adversely affect our results of operations in future periods.

If our claims processing system is unable to handle an increasing claims volume and unable to meet regulatory claims payment requirements, we may become subject to regulatory actions. If our claims processing system is unable to process claims accurately, our ability to accurately estimate claims liabilities and establish related reserves could be adversely affected.

We have regulatory risk for the timely processing and payment of claims. If we, or any entities with whom we subcontract to process or pay claims, are unable to handle continued increased claims volume, or if we are unable to pay claims timely we may be subject to regulatory censure and penalties, which could have a material adverse effect on our operations and results of operations. In addition, if our claims processing system is unable to process claims accurately, the data we use for our IBNR estimates could be incomplete and our ability to estimate claims liabilities and establish adequate reserves could be adversely affected.

Our profitability may be adversely affected if we are unable to adequately control our prescription drug costs.

Overall, prescription drug costs have been rising for the past few years. The increases are due to the introduction of new drugs costing significantly more than existing drugs, direct consumer advertising by the pharmaceutical industry creating consumer demand for particular brand drugs, patients seeking medications to address lifestyle changes, higher prescribed doses of medications and enhanced pharmacy benefits for members such as reduced copayments and higher benefit maximums. As a way of controlling this health care cost component, we have implemented a significant decrease in prescription drug benefits for our Medicare+Choice members in almost all of our geographic areas in 2003 and in 2002. Despite these efforts, however, we may be unable to completely control this health care cost component, which could adversely impact our profitability.

Increases in our selling, general and administrative expenses could harm our profitability.

Our selling, general and administrative expenses have been rising due to our continued investment in strategic initiatives and could increase more than we anticipate as a result of a number of factors, which could adversely impact our profitability. These factors include:

  •  our need for additional investments in PBM expansion, branding and advertising campaigns, medical management, underwriting and actuarial resources and technology;
 
  •  our need for additional investments in information technology projects, including consolidation of our existing systems that manage membership, eligibility, capitation, claims processing and payment information and other important information;
 
  •  our need for increased claims administration, personnel and systems;
 
  •  our greater emphasis on small group and individual health insurance products, which may result in an increase in the broker commissions we pay;
 
  •  the necessity to comply with regulatory requirements, including the Health Insurance Portability and Accountability Act of 1996, or HIPAA;
 
  •  the success or lack of success of our marketing and sales plans to attract new customers, and create customer acceptance for new products;
 
  •  our ability to estimate costs for our self-insured retention for medical malpractice claims;
 
  •  our inability to achieve efficiency goals and resulting cost savings from announced restructuring or other initiatives; and

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  •  our ability to estimate legal expenses and settlements associated with litigation that has been or could be brought against us.

In addition, our selling, general and administrative expenses as a percentage of our revenue could increase due to changes in our product mix among commercial, senior and specialty products and expected declines in our revenue, and could be adversely affected if we exit Medicare+Choice or commercial markets without replacing our revenue from those markets with revenue from other sources, such as our new Medicare Supplement product offerings. If we do not generate expected cash flow from operations, we could be forced to postpone or cancel some of these planned investments, which would adversely affect our ability to meet our short-term strategic plan.

We may not accurately estimate the amounts we will need to spend to comply with HIPAA, which may adversely affect our expenses and/or our ability to execute portions of our business strategy.

HIPAA includes administrative simplification provisions directed at standardizing transactions and codes and seeking protection for confidentiality and security of patient data. We expect to modify all of our information systems and business processes to comply with HIPAA regulations regarding standardizing transactions and codes. We also expect to incur expense developing systems and refining processes and contracts to comply with HIPAA security and privacy requirements. In 2002, we incurred $16 million and currently we estimate that our HIPAA compliance costs will approximate $21 million in 2003. We continue to evaluate the future work and costs that will be required to meet HIPAA requirements and mandated compliance timeframes. To the extent that our estimated HIPAA compliance costs are less than our actual HIPAA compliance costs, amounts we had budgeted for other purposes will need to be used for HIPAA compliance which may adversely affect our ability to execute portions of our business strategy or may increase our selling, general and administrative expenses.

We are subject to several lawsuits brought by health care providers and members alleging that we engage in a number of improper practices, as well as a lawsuit brought by the State of Texas. Depending upon their outcome, these lawsuits could result in material liabilities to us or cause us to incur material costs, to change our operating procedures or comply with increased regulatory requirements.

Health care providers and members are currently attacking practices of the HMO industry through a number of lawsuits brought against us and other HMOs. The class action lawsuits brought by health care providers allege that HMOs’ claims processing systems automatically and impermissibly alter codes included on providers’ reimbursement/claims forms to reduce the amount of reimbursement, and that HMOs impose unfair contracting terms on health care providers, impermissibly delay making capitated payments under their capitated contracts, and negotiate capitation payments that are inadequate to cover the costs of health care services provided. The Jose Cruz lawsuit filed in November 1999 alleged that we engaged in a number of purportedly undisclosed practices designed to limit the amount and cost of health care services provided to members, such as:

  •  providing health care providers with financial incentives to restrict hospitalizations, referrals to specialist physicians, and prescriptions for high cost drugs;
 
  •  entering into capitated contracts with health care providers, since capitated providers have financial incentives to limit health care services; and
 
  •  manipulating determinations of whether health care services are medically necessary by excluding expensive procedures and treatments from being considered medically necessary.

In addition, as part of our lawsuit with the State of Texas, the Texas Attorney General, or AG, alleges that we violated Texas laws relating to prompt payment in connection with the administration of our capitated contracts with three insolvent physician groups. On March 21, 2003, we entered into a binding memorandum of understanding, or MOU, with the State of Texas, the AG and the Texas Department of Insurance, or TDI, setting forth the principal terms of a settlement of all of the pending litigation between

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the parties and related civil investigations by the TDI. We cannot provide assurances that we will be able to meet the conditions required to cause the settlement to become effective.

These lawsuits, including those filed to date against us, may take years to resolve and cause us to incur substantial litigation expenses. Depending upon the outcomes of these cases, these lawsuits may cause or force changes in practices of the HMO industry, including our ability to settle disputes with our providers by arbitration. These cases also may cause additional regulation of the industry through new federal or state laws. These actions and actions brought by state attorney generals ultimately could adversely affect the HMO industry and, whether due to damage awards, required changes to our operating procedures, increased regulatory requirements or otherwise, have a material adverse effect on our financial position, results of operations or cash flows and prospects.

We are subject to other litigation in the ordinary course of business that may result in material liabilities to us, including liabilities for which we may not be insured.

From time to time, we are involved in legal proceedings that involve claims for coverage encountered in the ordinary course of business. We, like other HMOs and health insurers generally, exclude payment for some health care services from coverage under our HMO and other plans. We are, in the ordinary course of business, subject to the claims of our members arising out of decisions to deny or restrict reimbursement for services, including medical malpractice claims related to our taking a more active role in managing the cost of medical care. The loss of even one of these claims, if it results in a significant punitive damage award, could have a material adverse effect on our business. In addition, our exposure to potential liability under punitive damage theories may significantly decrease our ability to settle these claims on reasonable terms. We maintain general liability, property, managed care errors and omissions and medical malpractice insurance coverage. We are at risk for our self-insured retention on these claims, and are substantially self-insured for medical malpractice claims. Coverages typically include varying and increasing levels of self-insured retention or deductibles that increase our risk of loss.

Regulators could terminate or elect not to renew our Medicare contracts, change the program or its regulatory requirements, or audit our proposals for Medicare plans, all of which could materially affect our revenue or profitability from our Medicare+Choice products.

The Medicare program has accounted for more than 50% of our total revenue in each year since 1998. CMS regulates the benefits provided, premiums paid, quality assurance procedures, marketing and advertising for our Medicare+Choice products. CMS may terminate our Medicare+Choice contracts or elect not to renew those contracts when those contracts come up for renewal every 12 months. The loss of Medicare contracts or changes in the regulatory requirements governing the Medicare+Choice program or the program itself could have a material adverse effect on our financial position, results of operations or cash flows.

Our adjusted community rate proposals for the contract year 2003 have been filed and approved. In the normal course of business, all information submitted as part of the adjusted community rate process is subject to audit and approval. We cannot be certain that any ongoing and future audits will be concluded satisfactorily. We may incur additional, possibly material, liability as a result of these audits. The incurrence of such liability could have a material adverse effect on our financial position, results of operations or cash flows.

We compete in highly competitive markets and our inability to compete effectively for any reason in any of those markets could adversely affect our profitability.

We operate in highly competitive markets. Consolidation of acute care hospitals and continuing consolidation of insurance carriers, other HMOs, employer self-funded programs and PPOs, some of which have substantially larger enrollments or greater financial resources than ours, has created competition for hospitals, physicians and members, impacting profitability and the ability to influence medical management. The cost of providing benefits is in many instances the controlling factor in obtaining and

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retaining employer groups as clients and some of our competitors have set premium rates at levels below our rates for comparable products. We anticipate that premium pricing will continue to be highly competitive. In addition, brokers and employers may react negatively to adverse press associated with HMOs in general or directly about us, and consequently look to alternatives such as indemnity products or self-funded programs. If we are unable to compete effectively in any of our markets, our business may be adversely affected.

Recently enacted or proposed legislation, regulations and initiatives could materially and adversely affect our business by increasing our operating costs, increasing required capital amounts, reducing our membership or subjecting us to additional litigation.

Recent changes in state and federal legislation have increased and will continue to increase the costs of regulatory compliance, and proposed changes in the law may negatively impact our financial and operating results. These changes may increase our health care costs, decrease our membership or otherwise adversely affect our revenue and our profitability. Regulation and enforcement is increasing both at the state and federal level. Increased regulations, mandated benefits and more oversight, audits and investigations and changes in laws allowing access to federal and state courts to challenge health care decisions may increase our administrative, litigation and health care costs. The following recent or proposed legislation, regulation or initiatives could materially affect our financial position:

  •  proposed legislation and regulation could include adverse actions of government or other payors, including reduced Medicare or commercial premiums, reduction of provider reimbursements, discontinuance of, or limitation on, governmentally funded programs, recovery by governmental payors of previously paid amounts, the inability to increase premiums or prospective or retroactive reductions to premium rates for federal employees;
 
  •  draft compliance guidelines from the Office of Inspector General that propose voluntary guidelines for pharmaceutical manufacturers to establish internal controls, which, if implemented, may result in pharmaceutical companies restructuring the financial terms of their business arrangements with PBMs, HMOs or other health service plans;
 
  •  proposed legislation and regulation to provide payment and administrative relief for the Medicare+Choice program and regulate drug pricing by the state and federal government could include provisions that impact our Medicare+Choice and commercial products;
 
  •  new and proposed “patients’ bill of rights” legislation at the state level that would hold HMOs liable for medical malpractice, including legislation enacted in Arizona, California, Oklahoma, Texas and Washington, may increase the likelihood of lawsuits against HMOs for malpractice liability. The United States Supreme Court has ruled that state laws that establish independent review boards to which members can appeal when HMOs deny coverage for certain treatments or procedures are not pre-empted by the Employee Retirement Income Security Act of 1974, or ERISA;
 
  •  new and proposed state legislation, regulation, or litigation that would otherwise limit our ability to capitate physicians and hospitals or delegate financial risk, utilization review, quality assurance or other medical decisions to our contracting physicians and hospitals;
 
  •  new and proposed state legislation providing for willing provider laws;
 
  •  existing or new state legislation and regulation that may require increases in minimum capital, reserves, and other financial liability requirements and proposed state legislation that may limit the admissibility of certain assets;
 
  •  state regulations that may increase the financial capital requirements of physicians and hospitals that contract with HMOs to accept financial risk for health services;
 
  •  new and proposed state and federal legislation that would attempt to address increases in medical malpractice insurance premiums and tort reform;

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  •  new and proposed legislation that permits and would permit independent physicians to collectively bargain with health plans on a number of issues, including financial compensation;
 
  •  state and federal regulations that place additional restrictions and administrative requirements on the use, retention, transmission and disclosure of personally identifiable health information, such as HIPAA, and federal regulations that enforce the current HIPAA administrative simplification deadlines for data standards compliance in October 2003;
 
  •  new regulations requiring protection of the integrity and availability of personally identifiable health information which exists in electronic form, including the final HIPAA security standards;
 
  •  new regulations that place additional restrictions and administrative requirements on the transmission, processing and receipt of electronic data as required by HIPAA; and
 
  •  existing or new state and federal legislation and regulations governing the timely payment and administration of claims by HMOs and insurers, and imposing financial and other penalties for non-compliance.

We may take charges for long-lived asset impairments or dispositions, or restructurings that could materially impact our results of operations or cash flows.

In the future, we may announce dispositions of assets or product exits as we continue to evaluate whether our subsidiaries or products fit within our business strategy. We may also record goodwill or long-lived asset impairment charges if one or more of our subsidiaries with operating losses generates less operating cash flows than we currently expect. In addition, as we refocus and retool our work force as part of attempting to improve our operating performance, we expect some positions to change or be eliminated, which could result in future restructuring charges. We cannot be certain that dispositions, impairments or restructuring activities will not result in additional charges. In addition, disposition or restructuring charges could have a material adverse effect on our results of operations or cash flows.

We have a significant amount of indebtedness, which could adversely affect our operations.

As of March 31, 2003, we had approximately $818 million of outstanding indebtedness. Additionally, the total size of our committed revolving credit facility was $31 million, of which at least $30 million was available for borrowing. For the three months ended March 31, 2003, our aggregate interest expense was approximately $20 million. Our debt service requirements will increase if interest rates increase because indebtedness under our senior credit facility, which represented $130 million of our debt as of March 31, 2003, bears interest at variable rates.

Our significant indebtedness poses risks to our business, including the risks that:

  •  we could use a substantial portion of our consolidated cash flow from operations to pay principal and interest on our debt, thereby reducing the funds available for working capital, capital expenditures, acquisitions and other general corporate purposes, including executing our business strategy of diversifying our product offerings and making planned investments in our branding campaign, the marketing of our specialty products and technology initiatives for further streamlining our operations;
 
  •  insufficient cash flow from operations may force us to sell assets, or seek additional capital, which we may be unable to do at all or on terms favorable to us;
 
  •  our level of indebtedness may make us more vulnerable to economic or industry downturns; and
 
  •  our debt service obligations increase our vulnerabilities to competitive pressures, because many of our competitors are less leveraged than we are.

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Our senior credit facility and our 10 3/4% senior notes contain restrictive covenants that may limit our ability to expand or pursue our business strategy.

Our senior credit facility and our 10 3/4% senior notes limit, and in some circumstances prohibit, our ability to:

  •  incur additional indebtedness;
 
  •  create liens;
 
  •  pay dividends and make distributions in respect of our capital stock and the capital stock of our subsidiaries;
 
  •  redeem capital stock;
 
  •  place restrictions on our subsidiaries’ ability to pay dividends, make distributions or transfer assets;
 
  •  make investments or other restricted payments;
 
  •  sell or otherwise dispose of assets;
 
  •  enter into sale-leaseback transactions;
 
  •  engage in transactions with stockholders and affiliates; and
 
  •  effect a consolidation or merger.

We are required under the senior credit facility to maintain compliance with certain financial ratios. We may not be able to maintain these ratios. Covenants in the senior credit facility and our 10 3/4% senior notes may impair our ability to expand or pursue our business strategies. Our ability to comply with these covenants and other provisions of the senior credit facility and our 10 3/4% senior notes may be affected by our operating and financial performance, changes in business conditions or results of operations, adverse regulatory developments or other events beyond our control. In addition, if we do not comply with these covenants, the lenders under the senior credit facility and our 10 3/4% senior notes may accelerate our debt repayment under the senior credit facility and our 10 3/4% senior notes. If the indebtedness under the senior credit facility or our 10 3/4% senior notes is accelerated, we could not assure you that our assets would be sufficient to repay all outstanding indebtedness in full.

We could have to change our investment practices in the future to avoid being deemed to be an investment company under the Investment Company Act of 1940, as amended, which could adversely affect our rate of return on our investments and our results of operations.

Due to changes in accounting rules implemented in 2002, our legal structure and our recent operating results, we may inadvertently fail the statistical test for being regulated as an investment company under the Investment Company Act of 1940, as amended, or the Investment Company Act. The Investment Company Act requires registration of, and imposes substantial operating restrictions on, companies that engage, or propose to engage, primarily in the business of investing, reinvesting, owning, holding, or trading in securities, or that meet certain statistical tests concerning a company’s asset composition and sources of income.

Because we are primarily engaged through our existing operating subsidiaries in the health care and insurance industries and we intend our future operating subsidiaries to be engaged in these businesses or related consumer businesses, we believe that we are primarily engaged in a business other than investing, reinvesting, owning, holding or trading in securities and that we are not an investment company. We and our operating subsidiaries are seeking an order from the Securities Exchange Commission, or SEC, declaring our HMO operating subsidiaries not to be investment companies so that we would be exempt from the provisions of the Investment Company Act and we are able to rely upon a temporary order from the SEC to not register as an investment company. The granting of this type of order is a matter of SEC discretion and, therefore, we cannot assure you that it will be granted to our HMO operating subsidiaries.

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Even if we were to receive an SEC order, there can be no assurance that our business activities would not ultimately subject us to regulation under the Investment Company Act.

If the SEC does not grant the requested order, to avoid registration under the Investment Company Act, we may have to restructure our subsidiaries or our investments so that we do not fail the statistical tests relating to asset composition. These changes might include increasing the component of our investments held in government securities or refraining from buying or selling securities when we would otherwise not choose to do so. This could have a negative impact on our results of operations.

Item 3: Quantitative and Qualitative Disclosures About Market Risk

The principal objective of our asset/liability management activities is to maximize net investment income, while managing levels of interest rate risk and facilitating our funding needs. Our net investment income and interest expense are subject to the risk of interest rate fluctuations. To mitigate the impact of fluctuations in interest rates, we may use derivative financial instruments, primarily interest rate swaps. During the quarters ended March 31, 2003 and 2002, we did not have any derivative financial instruments.

In April 2003, we entered into an interest rate swap on $300 million of our 10 3/4% senior notes for the purpose of hedging the fair value of our indebtedness. This fair value hedge will be accounted for using the short-cut method under SFAS No. 133, Accounting for Derivative Instruments and Hedging Activities, whereby the hedge will be reported in our balance sheets at fair value, and the carrying value of the long-term debt will be adjusted for an offsetting amount representing changes in fair value attributable to the hedged risk. Changes in the fair value of the hedge and the long-term debt will be reflected in our statements of operations. Under the terms of the agreement, we will make interest payments based on the three-month London Interbank Offered Rate (LIBOR) plus 692 basis points and will receive interest payments based on the 10 3/4% fixed rate. The interest rate swap settles initially on June 2, 2003 and every three months thereafter, until expiration in June 2009.

Item 4: Controls and Procedures

Under the supervision and with the participation of our management, including our chief executive officer, or CEO, and chief financial officer, or CFO, an evaluation was performed on the effectiveness of the design and operation of our disclosure controls and procedures within 90 days before the filing date of this quarterly report. Based on that evaluation, our management, including the CEO and CFO, concluded that our disclosure controls and procedures were effective for the quarter ended March 31, 2003. There have been no significant changes in our internal controls or in other factors that could significantly affect internal controls subsequent to their evaluation.

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PART II: OTHER INFORMATION

Item 1: Legal Proceedings

  See Note 7 of the Notes to Condensed Consolidated Financial Statements.

Item 2: Changes In Securities

  None.

Item 3: Defaults Upon Senior Securities

  None.

Item 4: Submission of Matters to a Vote of Security Holders

  None.

Item 5: Other Information

  None.

Item 6: Exhibits and Reports on Form 8-K

  (a) Exhibits

         
  3 .01   Amended and Restated Certificate of Incorporation of Registrant (incorporated by reference to Exhibit 99.1 to Registrant’s Registration Statement on Form S-3 (File No. 333-83069)).
  3 .02   Certificate of Designation of Series A Junior Participating Preferred Stock (incorporated by reference to Exhibit 4.1 to Registrant’s Form 8-K, dated November 19, 1999).
  3 .03   Bylaws of Registrant (incorporated by reference to Exhibit 99.2 to Registrant’s Registration Statement on Form S-3 (File No. 333-83069)).
  3 .04   Amendment to Bylaws of Registrant (incorporated by reference to Exhibit 3.03 to Registrant’s Form 10-K for the year ended December 31, 2001).
  3 .05   Fourth Amendment to Bylaws of Registrant (incorporated by reference to Exhibit 3.04 to Registrant’s Form 10-K for the year ended December 31, 2002).
  4 .01   Form of Specimen Certificate For Registrant’s Common Stock (incorporated by reference to Exhibit 4.02 to Registrant’s Form 10-K for the year ended December 31, 1999).
  4 .02   First Supplemental Indenture, dated as of February 14, 1997, by and among the Registrant, FHP International Corporation and The Chase Manhattan Bank, N.A. (incorporated by reference to Exhibit 4.01 to Registrant’s Form 10-Q for the quarter ended March 31, 1997).
  4 .03   Indenture, dated as of November 22, 2002, between Registrant and U.S. Bank National Association (as Trustee) (incorporated by reference to Exhibit 4.4 to Registrant’s Registration Statement on Form S-3 (File No. 333-102909)).
  4 .04   Registration Rights Agreement, dated as of November 22, 2002, between the Registrant and Morgan Stanley & Co. Incorporated and Goldman, Sachs & Co. (incorporated by reference to Exhibit 4.6 to Registrant’s Registration Statement on Form S-3 (File No. 333-102909)).
  4 .05   Indenture dated as of May 21, 2002 among PacifiCare Health Systems, Inc. as issuer of 10 3/4% Senior Notes due 2009, PacifiCare Health Plan Administrators, Inc., PacifiCare eHoldings, Inc., Rx-Connect, Inc. and SeniorCo, Inc., as initial subsidiary guarantors, and State Street Bank and Trust Company of California, N.A., as trustee (incorporated by reference to Exhibit 4.1 to Registrant’s Registration Statement on Form S-4 (File No. 333-91704)).

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  4 .06   Registration Rights Agreement dated May 21, 2002 by and among PacifiCare Health Systems, Inc., PacifiCare Health Plan Administrators, Inc., PacifiCare eHoldings, Inc., Rx-Connect, Inc., SeniorCo, Inc., Morgan Stanley & Co. Incorporated, and UBS Warburg LLC (incorporated by reference to Exhibit 4.5 to Registrant’s Registration Statement on Form S-4 (File No. 333-91704)).
  4 .07   Specimen form of Exchange Global Note for the 10 3/4% Senior Notes due 2009 (incorporated by reference to Exhibit 4.4 to Registrant’s Registration Statement on Form S-4 (File No. 333-91704).
  4 .08   Rights Agreement, dated as of November 19, 1999, between the Registrant and ChaseMellon Shareholder Services, L.L.C. (incorporated by reference to Exhibit 99.1 to Registrant’s Form 8-K, dated November 22, 1999).
  10 .01   Senior Executive Employment Agreement, dated as of November 1, 2001, between the Registrant and Howard G. Phanstiel (incorporated by reference to Exhibit 10.01 to Registrant’s Form 10-K for the year ended December 31, 2001).
  10 .02   Senior Executive Employment Agreement, dated as of August 1, 2001, between the Registrant and Gregory W. Scott (incorporated by reference to Exhibit 10.04 to Registrant’s Form 10-K for the year ended December 31, 2001).
  10 .03   Senior Executive Employment Agreement, dated as of March 1, 2002, between Registrant and Bradford A. Bowlus (incorporated by reference to Exhibit 99.4 to Registrant’s Form 10-Q for the quarter ended March 31, 2002).
  10 .04   Termination of Consulting Agreement, dated as of September 17, 2002, between the Registrant and David A. Reed (incorporated by reference to Exhibit 10.1 to Registrant’s Form 10-Q for the quarter ended September 30, 2002).
  10 .05   Senior Executive Employment Agreement, dated as of July 22, 2002, between the Registrant and Jacqueline B. Kosecoff, Ph.D. (incorporated by reference to Exhibit 10.2 to Registrant’s Form 10-Q for the quarter ended September 30, 2002).
  10 .06   Senior Executive Employment Agreement, dated as of March 30, 2001, between the Registrant and Kathy Feeny (incorporated by reference to Exhibit 10.06 to Registrant’s Form 10-K for the year ended December 31, 2002).
  10 .07   First Amendment, dated as of March 30, 2001, to Senior Executive Agreement, dated as of March 30, 2001 between Registrant and Kathy Feeny (incorporated by reference to Exhibit 10.07 to Registrant’s Form 10-K for the year ended December 31, 2002).
  10 .08   Second Amendment, dated as of April 15, 2002, to Senior Executive Agreement, dated as of March 30, 2001, as amended, between Registrant and Kathy Feeny (incorporated by reference to Exhibit 10.08 to Registrant’s Form 10-K for the year ended December 31, 2002).
  10 .09   Senior Executive Employment Agreement, dated as of January 1, 2002, between the Registrant and Joseph S. Konowiecki (incorporated by reference to Exhibit 10.26 to Registrant’s Form 10-K for the year ended December 31, 2001).
  10 .10   Senior Executive Employment Agreement, dated as of December 2, 2002, between Registrant and Sharon D. Garrett (incorporated by reference to Exhibit 10.10 to Registrant’s Form 10-K for the year ended December 31, 2002).
  10 .11   1996 Stock Option Plan for Officers and Key Employees of the Registrant (incorporated by reference to Exhibit 10.05 to Registrant’s Form 8-B, dated January 23, 1997).
  10 .12   First Amendment to 1996 Stock Option Plan for Officers and Key Employees of the Registrant (incorporated by reference to Exhibit D to Registrant’s Proxy Statement, dated May 25, 1999).
  10 .13   2000 Employee Plan (incorporated by reference to Exhibit 4.1 to Registrant’s Registration Statement on Form S-8 (File No. 333-44038)).
  10 .14   Amended and Restated 2000 Non-Employee Directors Stock Plan (incorporated by reference to Exhibit 1 to Registrant’s Proxy Statement, dated May 18, 2001).
  10 .15   Amended and Restated 1996 Non-Officer Directors Stock Plan (incorporated by reference to Exhibit E to Registrant’s Proxy Statement, dated May 25, 1999).

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  10 .16   First Amendment to Amended and Restated 1996 Non-Officer Directors Stock Option Plan (incorporated by reference to Exhibit 4.4 to Registrant’s Registration Statement on Form S-8, (File No. 333-492752)).
  10 .17   1996 Management Incentive Compensation Plan of the Registrant (incorporated by reference to Exhibit 10.07 to Registrant’s Form 8-B, dated January 23, 1997).
  10 .18   Amended 1997 Premium Priced Stock Option Plan of the Registrant (incorporated by reference to Exhibit A to Registrant’s Definitive Proxy Statement, dated April 28, 1998).
  10 .19   First Amendment to Amended 1997 Premium Priced Stock Option Plan, dated as of August 27, 1998 (incorporated by reference to Exhibit 10.12 to Registrant’s Form 10-K for the year ended December 31, 1998).
  10 .20   Third Amended and Restated PacifiCare Health Systems, Inc. Stock Unit Deferred Compensation Plan, dated January 1, 2002 (incorporated by reference to Exhibit 10.20 to Registrant’s Form 10-K for the year ended December 31, 2002).
  10 .21   First Amendment, dated as of January 22, 2003, to the Third Amended and Restated PacifiCare Health Systems, Inc. Stock Unit Deferred Compensation Plan, dated January 1, 2002 (incorporated by reference to Exhibit 10.21 to Registrant’s Form 10-K for the year ended December 31, 2002).
  10 .22   Second Amended and Restated PacifiCare Health Systems, Inc. Non-Qualified Deferred Compensation Plan, dated as of January 1, 2002 (incorporated by reference to Exhibit 10.22 to Registrant’s Form 10-K for the year ended December 31, 2002).
  10 .23   Second Amended and Restated PacifiCare Health Systems, Inc. Statutory Restoration Plan, dated as of January 1, 2002 (incorporated by reference to Exhibit 10.23 to Registrant’s Form 10-K for the year ended December 31, 2002).
  10 .24   2001 Employee Stock Purchase Plan (incorporated by reference to Exhibit 1 to PacifiCare Health Systems Inc.’s Proxy Statement dated May 8, 2002 (File No. 000-21949)).
  10 .25   Form of Contract with Eligible Medicare+Choice Organization and the Centers for Medicare and Medicaid Services for the period January 1, 2001 and December 3, 2001 (incorporated by reference to Exhibit 10.10 to Registrant’s Form 10-K for the year ended December 31, 2001).
  10 .26   Form of Indemnification Agreement by and between the Registrant and certain of its Directors and Executive Officers, a copy of which is filed herewith.(1)
  10 .27   Information Technology Services Agreement, dated as of December 31, 2001, between the Registrant and International Business Machines Corporation (incorporated by reference to Exhibit 10.27 to Registrant’s Form 10-K for the year ended December 31, 2001).
  10 .28   Information Technology Services Agreement, dated as of January 11, 2002, between the Registrant and Keane, Inc. (incorporated by reference to Exhibit 10.28 to Registrant’s Form 10-K for the year ended December 31, 2001).
  10 .29   Amended and Restated Credit Agreement, dated as of August 20, 2001, among the Registrant, the Initial Lenders, the Initial Issuing Bank and Swing Line Banks named in the Credit Agreement, as Initial Lenders, Initial Issuing Bank and Swing Line Bank, Bank of America, N.A. in its capacity as Collateral Agent and Administrative Agent, Banc of America Securities LLC and J.P. Morgan Securities, Inc. in their capacity as Co-Lead Arrangers, and Banc of America Securities LLC, J.P. Morgan Securities Inc. and Salomon Smith Barney Inc. in their capacity as Joint Book-Running Managers (incorporated by reference to Exhibit 99.2 to Registrant’s Form 8-K, dated August 21, 2001).
  10 .30   Letter Amendment to Amended and Restated Credit Agreement, dated as of August 30, 2001, among the Registrant, the Lender Parties to the Amended and Restated Credit Agreement, dated as of August 20, 2001, and Bank of America N.A. in its capacity as Administrative Agent (incorporated by reference to Exhibit 10.30 to Registrant’s Form 10-K for the year ended December 31, 2001).

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  10 .31   Letter Amendment to Amended and Restated Credit Agreement, dated as of January 23, 2002, among the Registrant, the Lender Parties to the Amended and Restated Credit Agreement, dated as of August 20, 2001, as amended, and Bank of America N.A. in its capacity as Administrative Agent (incorporated by reference to Exhibit 10.31 to Registrant’s Form 10-K for the year ended December 31, 2001).
  10 .32   Amendment No. 3, dated as of April 18, 2002, to the Amended and Restated Credit Agreement, dated as of August 20, 2001, among the Registrant, the subsidiary guarantors parties thereto, the banks and financial institutions and other institutional lenders listed on the signature pages thereto as the lenders, the bank listed on the signature pages thereof as the initial issuing bank (the initial issuing bank and the lenders, the “Lender Parties”) and the Swing Line Bank, Banc of America Securities LLC and J.P. Morgan Securities Inc. as co-lead arrangers, and Banc of America Securities LLC, J.P. Morgan Securities Inc. and Salomon Smith Barney Inc. as joint book-running managers, Bank of America, N.A., as collateral agent together with any successor collateral agent, and Bank of America, as administrative agent for the Lender Parties, as amended (incorporated by reference to Exhibit 99.1 to Registrant’s Form 10-Q for the quarter ended March 31, 2002).
  10 .33   Cash Collateral Account Agreement, dated as of April 18, 2002, between the Registrant and Bank of America, N.A. (incorporated by reference to Exhibit 99.2 to Registrant’s Form 10-Q for the quarter ended March 31, 2002).
  10 .34   Common Stock Purchase Agreement, dated as of December 4, 2001, by and between the Registrant and Acqua Wellington North American Equities Fund Ltd. (incorporated by reference to Exhibit 99.5 to Registrant’s Registration Statement on Form S-3 (File No. 333-74812)).
  10 .35   Memorandum of Understanding, dated as of March 21, 2003, by and among the State of Texas, the Office of the Attorney General, the Texas Department of Insurance, including the Texas Insurance Commissioner, and Pacificare of Texas, Inc., a copy of which is filed herewith.(1)
  15     Letter re: Unaudited Interim Financial Information, a copy of which is filed herewith.(1)
  20     Independent Accountants’ Review Report, a copy of which is filed herewith.(1)
  99 .1   Certification of Principal Executive Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, a copy of which is filed herewith.(1)
  99 .2   Certification of Principal Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, a copy of which is filed herewith.(1)


  (1)  A copy of this exhibit is being filed with this Quarterly Report on Form 10-Q.
 
  (b)  Reports on Form 8-K.

  The following reports on Form 8-K were filed during the quarter ended March 31, 2003:
 
  On February 13, 2003, we filed a Form 8-K that filed a press release wherein we announced our fourth quarter and full year 2002 financial and operating results.
 
  On February 24, 2003, we filed a Form 8-K announcing the appointment of Dominic Ng and Charles R. Rinehart to our board of directors.

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SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

  PACIFICARE HEALTH SYSTEMS, INC.
  (Registrant)

Date: May 13, 2003
  By:  /s/ GREGORY W. SCOTT
 
  Gregory W. Scott
  Executive Vice President and
  Chief Financial Officer
  (Principal Financial Officer)

Date: May 13, 2003
  By:  /s/ PETER A. REYNOLDS
 
  Peter A. Reynolds
  Senior Vice President and Corporate Controller
  (Chief Accounting Officer)

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CERTIFICATION PURSUANT TO

SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002

I, Howard G. Phanstiel, certify that:

  1.  I have reviewed this quarterly report on Form 10-Q of PacifiCare Health Systems, Inc.;
 
  2.  Based on my knowledge, this quarterly report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this quarterly report;
 
  3.  Based on my knowledge, the financial statements, and other financial information included in this quarterly report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this quarterly report;
 
  4.  The registrant’s other certifying officers and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-14 and 15d-14) for the registrant and we have:

  a)  designed such disclosure controls and procedures to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this quarterly report is being prepared;
 
  b)  evaluated the effectiveness of the registrant’s disclosure controls and procedures as of a date within 90 days prior to the filing date of this quarterly report (the “Evaluation Date”); and
 
  c)  presented in this quarterly report our conclusions about the effectiveness of the disclosure controls and procedures based on our evaluation as of the Evaluation Date;

  5.  The registrant’s other certifying officers and I have disclosed, based on our most recent evaluation, to the registrant’s auditors and the audit committee of registrant’s board of directors (or persons performing the equivalent function):

  a)  all significant deficiencies in the design or operation of internal controls which could adversely affect the registrant’s ability to record, process, summarize and report financial data and have identified for the registrant’s auditors any material weaknesses in internal controls; and
 
  b)  any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal controls; and

  6.  The registrant’s other certifying officers and I have indicated in this quarterly report whether or not there were significant changes in internal controls or in other factors that could significantly affect internal controls subsequent to the date of our most recent evaluation, including any corrective actions with regard to significant deficiencies and material weaknesses.

Date: May 13, 2003
  By:  /s/ HOWARD G. PHANSTIEL
 
  Howard G. Phanstiel
  President and Chief Executive Officer
  (Principal Executive Officer)

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CERTIFICATION PURSUANT TO

SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002

I, Gregory W. Scott, certify that:

  1.  I have reviewed this quarterly report on Form 10-Q of PacifiCare Health Systems, Inc.;
 
  2.  Based on my knowledge, this quarterly report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this quarterly report;
 
  3.  Based on my knowledge, the financial statements, and other financial information included in this quarterly report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this quarterly report;
 
  4.  The registrant’s other certifying officers and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-14 and 15d-14) for the registrant and we have:

  a)  designed such disclosure controls and procedures to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this quarterly report is being prepared;
 
  b)  evaluated the effectiveness of the registrant’s disclosure controls and procedures as of a date within 90 days prior to the filing date of this quarterly report (the “Evaluation Date”); and
 
  c)  presented in this quarterly report our conclusions about the effectiveness of the disclosure controls and procedures based on our evaluation as of the Evaluation Date;

  5.  The registrant’s other certifying officers and I have disclosed, based on our most recent evaluation, to the registrant’s auditors and the audit committee of registrant’s board of directors (or persons performing the equivalent function):

  a)  all significant deficiencies in the design or operation of internal controls which could adversely affect the registrant’s ability to record, process, summarize and report financial data and have identified for the registrant’s auditors any material weaknesses in internal controls; and
 
  b)  any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal controls; and

  6.  The registrant’s other certifying officers and I have indicated in this quarterly report whether or not there were significant changes in internal controls or in other factors that could significantly affect internal controls subsequent to the date of our most recent evaluation, including any corrective actions with regard to significant deficiencies and material weaknesses.

Date: May 13, 2003
  By:  /s/ GREGORY W. SCOTT
 
  Gregory W. Scott
  Executive Vice President and
  Chief Financial Officer
  (Principal Financial Officer)

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EXHIBIT INDEX

         
  3 .01   Amended and Restated Certificate of Incorporation of Registrant (incorporated by reference to Exhibit 99.1 to Registrant’s Registration Statement on Form S-3 (File No. 333-83069)).
  3 .02   Certificate of Designation of Series A Junior Participating Preferred Stock (incorporated by reference to Exhibit 4.1 to Registrant’s Form 8-K, dated November 19, 1999).
  3 .03   Bylaws of Registrant (incorporated by reference to Exhibit 99.2 to Registrant’s Registration Statement on Form S-3 (File No. 333-83069)).
  3 .04   Amendment to Bylaws of Registrant (incorporated by reference to Exhibit 3.03 to Registrant’s Form 10-K for the year ended December 31, 2001).
  3 .05   Fourth Amendment to Bylaws of Registrant (incorporated by reference to Exhibit 3.04 to Registrant’s Form 10-K for the year ended December 31, 2002).
  4 .01   Form of Specimen Certificate For Registrant’s Common Stock (incorporated by reference to Exhibit 4.02 to Registrant’s Form 10-K for the year ended December 31, 1999).
  4 .02   First Supplemental Indenture, dated as of February 14, 1997, by and among the Registrant, FHP International Corporation and The Chase Manhattan Bank, N.A. (incorporated by reference to Exhibit 4.01 to Registrant’s Form 10-Q for the quarter ended March 31, 1997).
  4 .03   Indenture, dated as of November 22, 2002, between Registrant and U.S. Bank National Association (as Trustee) (incorporated by reference to Exhibit 4.4 to Registrant’s Registration Statement on Form S-3 (File No. 333-102909)).
  4 .04   Registration Rights Agreement, dated as of November 22, 2002, between the Registrant and Morgan Stanley & Co. Incorporated and Goldman, Sachs & Co. (incorporated by reference to Exhibit 4.6 to Registrant’s Registration Statement on Form S-3 (File No. 333-102909)).
  4 .05   Indenture dated as of May 21, 2002 among PacifiCare Health Systems, Inc. as issuer of 10 3/4% Senior Notes due 2009, PacifiCare Health Plan Administrators, Inc., PacifiCare eHoldings, Inc., Rx-Connect, Inc. and SeniorCo, Inc., as initial subsidiary guarantors, and State Street Bank and Trust Company of California, N.A., as trustee (incorporated by reference to Exhibit 4.1 to Registrant’s Registration Statement on Form S-4 (File No. 333-91704)).
  4 .06   Registration Rights Agreement dated May 21, 2002 by and among PacifiCare Health Systems, Inc., PacifiCare Health Plan Administrators, Inc., PacifiCare eHoldings, Inc., Rx-Connect, Inc., SeniorCo, Inc., Morgan Stanley & Co. Incorporated, and UBS Warburg LLC (incorporated by reference to Exhibit 4.5 to Registrant’s Registration Statement on Form S-4 (File No. 333-91704)).
  4 .07   Specimen form of Exchange Global Note for the 10 3/4% Senior Notes due 2009 (incorporated by reference to Exhibit 4.4 to Registrant’s Registration Statement on Form S-4 (File No. 333-91704).
  4 .08   Rights Agreement, dated as of November 19, 1999, between the Registrant and ChaseMellon Shareholder Services, L.L.C. (incorporated by reference to Exhibit 99.1 to Registrant’s Form 8-K, dated November 22, 1999).
  10 .01   Senior Executive Employment Agreement, dated as of November 1, 2001, between the Registrant and Howard G. Phanstiel (incorporated by reference to Exhibit 10.01 to Registrant’s Form 10-K for the year ended December 31, 2001).
  10 .02   Senior Executive Employment Agreement, dated as of August 1, 2001, between the Registrant and Gregory W. Scott (incorporated by reference to Exhibit 10.04 to Registrant’s Form 10-K for the year ended December 31, 2001).
  10 .03   Senior Executive Employment Agreement, dated as of March 1, 2002, between Registrant and Bradford A. Bowlus (incorporated by reference to Exhibit 99.4 to Registrant’s Form 10-Q for the quarter ended March 31, 2002).
  10 .04   Termination of Consulting Agreement, dated as of September 17, 2002, between the Registrant and David A. Reed (incorporated by reference to Exhibit 10.1 to Registrant’s Form 10-Q for the quarter ended September 30, 2002).

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  10 .05   Senior Executive Employment Agreement, dated as of July 22, 2002, between the Registrant and Jacqueline B. Kosecoff, Ph.D. (incorporated by reference to Exhibit 10.2 to Registrant’s Form 10-Q for the quarter ended September 30, 2002).
  10 .06   Senior Executive Employment Agreement, dated as of March 30, 2001, between the Registrant and Kathy Feeny (incorporated by reference to Exhibit 10.06 to Registrant’s Form 10-K for the year ended December 31, 2002).
  10 .07   First Amendment, dated as of March 30, 2001, to Senior Executive Agreement, dated as of March 30, 2001 between Registrant and Kathy Feeny (incorporated by reference to Exhibit 10.07 to Registrant’s Form 10-K for the year ended December 31, 2002).
  10 .08   Second Amendment, dated as of April 15, 2002, to Senior Executive Agreement, dated as of March 30, 2001, as amended, between Registrant and Kathy Feeny (incorporated by reference to Exhibit 10.08 to Registrant’s Form 10-K for the year ended December 31, 2002).
  10 .09   Senior Executive Employment Agreement, dated as of January 1, 2002, between the Registrant and Joseph S. Konowiecki (incorporated by reference to Exhibit 10.26 to Registrant’s Form 10-K for the year ended December 31, 2001).
  10 .10   Senior Executive Employment Agreement, dated as of December 2, 2002, between Registrant and Sharon D. Garrett (incorporated by reference to Exhibit 10.10 to Registrant’s Form 10-K for the year ended December 31, 2002).
  10 .11   1996 Stock Option Plan for Officers and Key Employees of the Registrant (incorporated by reference to Exhibit 10.05 to Registrant’s Form 8-B, dated January 23, 1997).
  10 .12   First Amendment to 1996 Stock Option Plan for Officers and Key Employees of the Registrant (incorporated by reference to Exhibit D to Registrant’s Proxy Statement, dated May 25, 1999).
  10 .13   2000 Employee Plan (incorporated by reference to Exhibit 4.1 to Registrant’s Registration Statement on Form S-8 (File No. 333-44038)).
  10 .14   Amended and Restated 2000 Non-Employee Directors Stock Plan (incorporated by reference to Exhibit 1 to Registrant’s Proxy Statement, dated May 18, 2001).
  10 .15   Amended and Restated 1996 Non-Officer Directors Stock Plan (incorporated by reference to Exhibit E to Registrant’s Proxy Statement, dated May 25, 1999).
  10 .16   First Amendment to Amended and Restated 1996 Non-Officer Directors Stock Option Plan (incorporated by reference to Exhibit 4.4 to Registrant’s Registration Statement on Form S-8, (File No. 333-492752)).
  10 .17   1996 Management Incentive Compensation Plan of the Registrant (incorporated by reference to Exhibit 10.07 to Registrant’s Form 8-B, dated January 23, 1997).
  10 .18   Amended 1997 Premium Priced Stock Option Plan of the Registrant (incorporated by reference to Exhibit A to Registrant’s Definitive Proxy Statement, dated April 28, 1998).
  10 .19   First Amendment to Amended 1997 Premium Priced Stock Option Plan, dated as of August 27, 1998 (incorporated by reference to Exhibit 10.12 to Registrant’s Form 10-K for the year ended December 31, 1998).
  10 .20   Third Amended and Restated PacifiCare Health Systems, Inc. Stock Unit Deferred Compensation Plan, dated January 1, 2002 (incorporated by reference to Exhibit 10.20 to Registrant’s Form 10-K for the year ended December 31, 2002).
  10 .21   First Amendment, dated as of January 22, 2003, to the Third Amended and Restated PacifiCare Health Systems, Inc. Stock Unit Deferred Compensation Plan, dated January 1, 2002 (incorporated by reference to Exhibit 10.21 to Registrant’s Form 10-K for the year ended December 31, 2002).
  10 .22   Second Amended and Restated PacifiCare Health Systems, Inc. Non-Qualified Deferred Compensation Plan, dated as of January 1, 2002 (incorporated by reference to Exhibit 10.22 to Registrant’s Form 10-K for the year ended December 31, 2002).

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  10 .23   Second Amended and Restated PacifiCare Health Systems, Inc. Statutory Restoration Plan, dated as of January 1, 2002 (incorporated by reference to Exhibit 10.23 to Registrant’s Form 10-K for the year ended December 31, 2002).
  10 .24   2001 Employee Stock Purchase Plan (incorporated by reference to Exhibit 1 to PacifiCare Health Systems Inc.’s Proxy Statement dated May 8, 2002 (File No. 000-21949)).
  10 .25   Form of Contract with Eligible Medicare+Choice Organization and the Centers for Medicare and Medicaid Services for the period January 1, 2001 and December 3, 2001 (incorporated by reference to Exhibit 10.10 to Registrant’s Form 10-K for the year ended December 31, 2001).
  10 .26   Form of Indemnification Agreement by and between the Registrant and certain of its Directors and Executive Officers, a copy of which is filed herewith.(1)
  10 .27   Information Technology Services Agreement, dated as of December 31, 2001, between the Registrant and International Business Machines Corporation (incorporated by reference to Exhibit 10.27 to Registrant’s Form 10-K for the year ended December 31, 2001).
  10 .28   Information Technology Services Agreement, dated as of January 11, 2002, between the Registrant and Keane, Inc. (incorporated by reference to Exhibit 10.28 to Registrant’s Form 10-K for the year ended December 31, 2001).
  10 .29   Amended and Restated Credit Agreement, dated as of August 20, 2001, among the Registrant, the Initial Lenders, the Initial Issuing Bank and Swing Line Banks named in the Credit Agreement, as Initial Lenders, Initial Issuing Bank and Swing Line Bank, Bank of America, N.A. in its capacity as Collateral Agent and Administrative Agent, Banc of America Securities LLC and J.P. Morgan Securities, Inc. in their capacity as Co-Lead Arrangers, and Banc of America Securities LLC, J.P. Morgan Securities Inc. and Salomon Smith Barney Inc. in their capacity as Joint Book-Running Managers (incorporated by reference to Exhibit 99.2 to Registrant’s Form 8-K, dated August 21, 2001).
  10 .30   Letter Amendment to Amended and Restated Credit Agreement, dated as of August 30, 2001, among the Registrant, the Lender Parties to the Amended and Restated Credit Agreement, dated as of August 20, 2001, and Bank of America N.A. in its capacity as Administrative Agent (incorporated by reference to Exhibit 10.30 to Registrant’s Form 10-K for the year ended December 31, 2001).
  10 .31   Letter Amendment to Amended and Restated Credit Agreement, dated as of January 23, 2002, among the Registrant, the Lender Parties to the Amended and Restated Credit Agreement, dated as of August 20, 2001, as amended, and Bank of America N.A. in its capacity as Administrative Agent (incorporated by reference to Exhibit 10.31 to Registrant’s Form 10-K for the year ended December 31, 2001).
  10 .32   Amendment No. 3, dated as of April 18, 2002, to the Amended and Restated Credit Agreement, dated as of August 20, 2001, among the Registrant, the subsidiary guarantors parties thereto, the banks and financial institutions and other institutional lenders listed on the signature pages thereto as the lenders, the bank listed on the signature pages thereof as the initial issuing bank (the initial issuing bank and the lenders, the “Lender Parties”) and the Swing Line Bank, Banc of America Securities LLC and J.P. Morgan Securities Inc. as co-lead arrangers, and Banc of America Securities LLC, J.P. Morgan Securities Inc. and Salomon Smith Barney Inc. as joint book-running managers, Bank of America, N.A., as collateral agent together with any successor collateral agent, and Bank of America, as administrative agent for the Lender Parties, as amended (incorporated by reference to Exhibit 99.1 to Registrant’s Form 10-Q for the quarter ended March 31, 2002).
  10 .33   Cash Collateral Account Agreement, dated as of April 18, 2002, between the Registrant and Bank of America, N.A. (incorporated by reference to Exhibit 99.2 to Registrant’s Form 10-Q for the quarter ended March 31, 2002).
  10 .34   Common Stock Purchase Agreement, dated as of December 4, 2001, by and between the Registrant and Acqua Wellington North American Equities Fund Ltd. (incorporated by reference to Exhibit 99.5 to Registrant’s Registration Statement on Form S-3 (File No. 333-74812)).

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  10 .35   Memorandum of Understanding, dated as of March 21, 2003, by and among the State of Texas, the Office of the Attorney General, the Texas Department of Insurance, including the Texas Insurance Commissioner, and Pacificare of Texas, Inc., a copy of which is filed herewith.(1)
  15     Letter re: Unaudited Interim Financial Information, a copy of which is filed herewith.(1)
  20     Independent Accountants’ Review Report, a copy of which is filed herewith.(1)
  99 .1   Certification of Principal Executive Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, a copy of which is filed herewith.(1)
  99 .2   Certification of Principal Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, a copy of which is filed herewith.(1)

(1)  A copy of this exhibit is being filed with this Quarterly Report on Form 10-Q.

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