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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, DC 20549

FORM 10-Q

[X] QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended June 30, 2002

OR

[  ] TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from           to          

Commission file number 0-22158

NetManage, Inc.

(Exact name of registrant as specified in its charter)
     
Delaware
(State or other jurisdiction of
Incorporation or organization)
  77-0252226
(IRS employer
identification no.)

10725 North De Anza Boulevard
Cupertino, California 95014

(Address of principal executive offices, including zip code)

(408) 973-7171
(Registrant’s telephone number, including area code)

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.

YES [  ] NO [X]

Number of shares of registrant’s common stock outstanding as of November 15, 2002: 8,882,231



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TABLE OF CONTENTS

CONDENSED CONSOLIDATED BALANCE SHEETS
CONDENSED CONSOLIDATED STATEMENT OF OPERATIONS
CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE LOSS
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
Item 2. Management’s discussion and analysis of financial condition and results of operations.
Item 3. Quantitative and qualitative disclosures about market risk
Item 4. Controls and procedures
PART II OTHER INFORMATION
Item 1. Legal proceedings
Item 2. Changes in securities
Item 3. Defaults upon senior securities
Item 4. Submission of matters to a vote of security holders
Item 5. Other Information
Item 6. Exhibits and reports on Form 8-K
SIGNATURES
CERTIFICATIONS


Table of Contents

NETMANAGE, INC.
Table of Contents

                 
            Page
           
Part I  
Financial Information
       
Item 1.  
Financial Statements
       
       
Condensed Consolidated Balance Sheets at June 30, 2002 and December 31, 2001 (As restated)
    3  
       
Condensed Consolidated Statements of Operations for the three and six months ended June 30, 2002 and June 30, 2001(As restated)
    4  
       
Condensed Consolidated Statements of Comprehensive Loss for the three and six months ended June 30, 2002 and June 30, 2001(As restated)
    5  
       
Condensed Consolidated Statements of Cash Flows for the six months ended June 30, 2002 and June 30, 2001(As restated)
    6  
       
Notes to Condensed Consolidated Financial Statements
    7  
Item 2.  
Management’s discussion and analysis of financial condition and results of operations
    19  
Item 3.  
Quantitative and qualitative disclosures about market risk
    38  
Item 4  
Controls and procedures
    38  
PART II.  
OTHER INFORMATION
       
Item 1.  
Legal proceedings
    39  
Item 2.  
Changes in securities and use of proceeds
    39  
Item 3.  
Defaults upon senior securities
    39  
Item 4.  
Submission of matters to a vote of security holders
    39  
Item 5.  
Other information
    40  
Item 6.  
Exhibits and reports on Form 8-K
    40  
       
Signatures
    41  
       
Certifications
    42  

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Table of Contents

NETMANAGE, INC.
CONDENSED CONSOLIDATED BALANCE SHEETS
(In thousands, except share and per share amounts)
(Unaudited)

                         
            June 30,   December 31,
            2002   2001
           
 
                    (As restated,
see note 11)
ASSETS
Current assets:
               
 
Cash and cash equivalents
  $ 30,615     $ 32,766  
 
Short-term investments
    173       792  
 
Accounts receivable, net of allowances of $2,091 and $2,448, respectively
    11,239       17,801  
 
Prepaid expenses and other current assets
    4,231       3,487  
 
 
   
     
 
   
Total current assets
    46,258       54,846  
 
 
   
     
 
Property and equipment, at cost
               
 
Computer software and equipment
    8,948       9,259  
 
Furniture and fixtures
    5,580       6,138  
 
Leasehold improvements
    1,733       2,805  
 
 
   
     
 
 
    16,261       18,202  
 
Less — Accumulated depreciation and amortization
    (13,226 )     (14,319 )
 
 
   
     
 
   
Net property and equipment
    3,035       3,883  
Goodwill, net
    6,701       6,701  
Other intangibles, net
    5,945       7,530  
Other assets
    3,325       3,133  
 
 
   
     
 
   
Total assets
  $ 65,264     $ 76,093  
 
 
   
     
 
LIABILITIES AND STOCKHOLDERS’ EQUITY
Current liabilities:
               
 
Accounts payable
  $ 1,981     $ 2,691  
 
Accrued liabilities
    5,898       7,261  
 
Accrued payroll and payroll-related expenses
    3,572       3,279  
 
Deferred revenue
    16,956       21,627  
 
Income taxes payable
    1,783       1,861  
 
 
   
     
 
   
Total current liabilities
    30,190       36,719  
Long-term liabilities
    160       286  
 
 
   
     
 
   
Total liabilities
    30,350       37,005  
 
 
   
     
 
Commitments and contingencies (Note 9)
               
Stockholders’ equity:
               
 
Common stock, $0.01 par value
               
 
Authorized - 125,000,000 shares
               
 
Issued - 10,614,346 and 10,528,631 shares, respectively
               
 
Outstanding - 8,945,975 and 9,140,115 shares, respectively
    106       105  
 
Treasury stock, at cost - 1,668,371 and 1,388,516 shares, respectively
    (19,910 )     (18,267 )
 
Additional paid in-capital
    177,762       177,421  
 
Accumulated deficit
    (120,061 )     (115,799 )
 
Accumulated other comprehensive loss
    (2,983 )     (4,372 )
 
 
   
     
 
   
Total stockholders’ equity
    34,914       39,088  
 
 
   
     
 
   
Total liabilities and stockholders’ equity
  $ 65,264     $ 76,093  
 
 
   
     
 

The accompanying notes are an integral part of these condensed consolidated financial statements

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NETMANAGE, INC.
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
(In thousands, except per share amounts)
(Unaudited)

 
                                     
        Three months ended June 30,   Six months ended June 30,
       
 
        2002   2001   2002   2001
       
 
 
 
                (As restated, see Note 11)           (As restated, see Note 11)
Net revenues:
                               
 
License fees
  $ 7,936     $ 9,399     $ 18,111     $ 20,808  
 
Services
    8,304       11,007       17,161       21,250  
 
 
   
     
     
     
 
   
Total net revenues
    16,240       20,406       35,272       42,058  
 
     
     
     
     
 
Cost of revenues:
                               
 
License fees
    579       1,002       1,382       1,807  
 
Services
    1,651       2,380       3,316       4,263  
 
 
   
     
     
     
 
   
Total cost of revenues
    2,230       3,382       4,698       6,070  
 
 
   
     
     
     
 
Gross margin
    14,010       17,024       30,574       35,988  
 
 
   
     
     
     
 
Operating expenses:
                               
 
Research and development
    3,592       4,777       7,189       10,500  
 
Sales and marketing
    10,181       11,157       19,786       25,137  
 
General and administrative
    2,499       2,967       4,970       6,682  
 
Amortization of intangible assets
    792       1,444       1,585       2,888  
 
 
   
     
     
     
 
   
Total operating expenses
    17,064       20,345       33,530       45,207  
 
 
   
     
     
     
 
Loss from operations
    (3,054 )     (3,321 )     (2,956 )     (9,219 )
Loss on investment exchange
          (1,824 )           (1,824 )
Interest income and other, net
    122       693       203     1,845  
Foreign currency transaction gains/(losses)
    (713 )     203       (1,308 )     (198 )
 
 
   
     
     
     
 
Loss before provision for income taxes
    (3,645 )     (4,249 )     (4,061 )     (9,396 )
Provision for income taxes
    130       265       201       587  
 
 
   
     
     
     
 
Net loss
  $ (3,775 )   $ (4,514 )   $ (4,262 )   $ (9,983 )
 
 
   
     
     
     
 
Net loss per share:
                               
 
Basic and diluted
  $ (0.42 )   $ (0.48 )   $ (0.47 )   $ (1.07 )
Weighted average common shares and equivalents:
                               
 
Basic and diluted
    8,977       9,353       9,031       9,335  

The accompanying notes are an integral part of these condensed consolidated financial statements

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NETMANAGE, INC.
CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE LOSS
(In thousands)
(Unaudited)

                                   
      Three months ended   Six months ended
      June 30,   June 30,
     
 
      2002   2001   2002   2001
     
 
 
 
              (As restated, see Note 11)           (As restated, see Note 11)
Net loss
  $ (3,775 )   $ (4,514 )   $ (4,262 )   $ (9,983 )
Other comprehensive income (loss):
                               
 
     Unrealized gain (loss) on investments, net
    (570 )     67       (630 )     67  
 
     Foreign currency translation adjustments, net
    1,865       264       2,019       397  
 
   
     
     
     
 
Comprehensive loss
  $ (2,480 )   $ (4,183 )   $ (2,873 )   $ (9,519 )
 
   
     
     
     
 

The accompanying notes are an integral part of these condensed consolidated financial statements.

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NETMANAGE, INC.
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(In thousands)
(Unaudited)

                         
            Six months ended
            June 30,
           
            2002   2001
           
 
                    (As restated, see Note 11)
Cash flows from operating activities:
               
 
Net loss
  $ (4,262 )   $ (9,983 )
 
Adjustments to reconcile net loss to net cash used in operating activities:
               
   
Depreciation and amortization
    2,576       4,997  
   
Loss on disposal of property, plant & equipment
    265        
   
Provision for doubtful accounts and returns
    9        
   
Write-off of prepaid royalty, patents, and copyrights
          8  
   
Loss on investment exchange
          1,824  
   
Changes in operating assets and liabilities, net of business combinations:
               
     
Accounts receivable
    6,580       8,030  
     
Refundable income taxes
          7,467  
     
Prepaid expenses and other current assets
    (607 )     (133 )
     
Other assets
    45       370  
     
Accounts payable
    (612 )     (2,061 )
     
Accrued liabilities, payroll and payroll-related expenses
    (522 )     (6,477 )
     
Deferred revenue
    (4,397 )     (3,734 )
     
Income taxes payable
    217       368  
     
Long-term liabilities
    (126 )     (1,430 )
 
 
   
     
 
       
Net cash used in operating activities
    (834 )     (754 )
 
 
   
     
 
Cash flows from investing activities:
               
 
Purchases of short-term investments
    (11 )     (69,877 )
 
Proceeds from sales and maturities of short-term investments
          69,909  
 
Purchases of property and equipment
    (467 )     (209 )
 
 
   
     
 
       
Net cash used in investing activities
    (478 )     (177 )
 
 
   
     
 
Cash flows from financing activities:
               
 
Proceeds from sale of common stock, net of issuance costs
    342       539  
 
Purchases of common stock
    (1,643 )     (672 )
 
 
   
     
 
       
Net cash used in financing activities
    (1,301 )     (133 )
 
 
   
     
 
Effect of exchange rate changes on cash
    462       541  
 
 
   
     
 
Net decrease in cash and cash equivalents
    (2,151 )     (523 )
Cash and cash equivalents, beginning of the period
    32,766       35,015  
 
 
   
     
 
Cash and cash equivalents, end of the period
  $ 30,615     $ 34,492  
 
 
   
     
 

The accompanying notes are an integral part of these condensed consolidated financial statements.

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NETMANAGE, INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(Unaudited)

1. Interim financial data

          The accompanying interim unaudited condensed consolidated financial statements of Net Manage, Inc., (the “Company”) have been prepared in accordance with accounting principles generally accepted in the United States of America (“generally accepted accounting principles”) for interim financial information and in accordance with the instructions to Form 10-Q and Rule 10-01 of Regulation S-X. Accordingly, they do not contain all of the information and footnotes required by generally accepted accounting principles for complete financial statements. In the opinion of management, the accompanying unaudited condensed consolidated financial statements reflect all adjustments (consisting only of normal recurring adjustments) considered necessary for a fair presentation. Actual results for fiscal year 2002 could differ materially from those reported in this Form 10-Q. The Company believe the results of operations for interim periods are subject to fluctuation and may not be an indicator of future financial performance. In the accompanying notes to the condensed consolidated financial statements the Company is also referred to as “Management”, “We”, or “Our”.

2. Consolidation

         The interim unaudited condensed consolidated financial statements include our accounts and those of our wholly owned subsidiaries. All inter-company accounts and transactions have been eliminated.

3. Summary of significant accounting policies:

Use of estimates

         The preparation of the condensed consolidated financial statements in conformity with accounting principles generally accepted in the United States of America requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, disclosures of contingent assets and liabilities at the date of the consolidated financial statements, and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates.

Foreign currency translation, foreign exchange contracts and comprehensive loss

         The functional currency of our foreign subsidiaries is the local currency. Gains and losses resulting from the translation of the foreign subsidiaries’ financial statements are reported as a separate component of stockholders’ equity.

         Comprehensive loss is comprised of net loss and other comprehensive items such as foreign currency translation gain/loss and unrealized gains or losses on marketable securities.

Cash and cash equivalents

         We consider all highly liquid investments with an original maturity of three months or less to be cash equivalents.

Short-term investments

         We account for our investments under the provisions of Statement of Financial Accounting Standards (SFAS) No. 115, Accounting for Certain Investments in Debt and Equity Securities. Under SFAS No. 115, our investments are currently classified as available-for-sale securities and are reported at fair value, with unrealized gains and losses, net of tax, reported in our consolidated statement of other comprehensive income. Held-to-maturity securities are valued using the amortized cost method. At June 30, 2002 and 2001, the fair value of the time deposit investments approximated amortized cost and, as such, gross unrealized holding gains and losses were not material. The fair value of the available-for-sale securities was determined based on quoted market prices at the reporting dates for those instruments.

         Our investment in KANA Software Inc. is included in Short-term investments. (See Note 12.)

Prepaid expenses and other current assets

         Prepaid expenses and other current assets as of June 30, 2002 include a $275,000 convertible bridge financing loan receivable, due on December 31, 2002, from easyBASE, Ltd.

Other investments

         Other investments mainly consist of equity interests in private companies with less than 20% ownership interests. These investments are accounted for under the cost method.

         On May 4, 2000 we invested $1.5 million in 2,822 shares of Series B Preferred stock in easyBASE, Ltd. which is approximately 12% of the total ownership of easyBASE, Ltd. Our Chairman and Chief Executive Officer, Zvi Alon, also has a personal investment in easyBASE, Ltd. He is also a member of the easyBASE, Ltd. Board of Directors.

         In May, June and December 1999, we invested a total of $275,000 in pcFirst, Inc. On April 28, 2001, pcFirst, Inc. was purchased by fusionOne, Inc., a development stage company, and we received 13,625 shares of common stock of fusionOne, Inc. Our investment represents less than 1% of the total ownership of fusionOne, Inc.

Property and equipment

         Property and equipment are recorded at cost. Improvements, renewals and extraordinary repairs that extend the lives of the asset are capitalized, other repairs and maintenance are expensed. Depreciation is computed using the straight-line method over the following estimated useful lives:

  Classification     Life  
  Computer software and equipment     2 to 3 years  
  Furniture and fixtures     5 years  
  Leasehold improvements     Shorter of the lease term
or the estimated useful life
 

Accrued liabilities and restructuring

         We account for restructuring charges under the provisions of Emerging Issues Task Force (EITF) Issue, No. 94-3 Liability Recognition for Certain Employee Termination Benefits and Other Costs to Exit an Activity (including Certain Costs Incurred in a Restructuring) and Staff Accounting Bulletin (SAB) No. 100 regarding the accounting for and disclosure of certain expenses commonly reported in connection with exit activities and business combinations.

Software development costs

         Software development costs are accounted for in accordance with SFAS No. 86, Accounting for Computer Software to be Sold, Leased or Otherwise Marketed, under which capitalization of software development costs begins upon the establishment of technological feasibility of the product, which we define as the development of a working model and further define as the development of a beta version of the software. The establishment of technological feasibility and the ongoing assessment of the recoverability of these costs requires considerable judgment by management with respect to certain external factors, including, but not limited to, anticipated future gross product revenue, estimated economic life and changes in technology. Such costs are reported at the lower of amortized cost or net realizable value. Amortization of purchased software is generally computed on a straight-line basis over one to five years or, if less, the estimated remaining economic life of the underlying products. To date, software development costs that were eligible for capitalization have not been significant, and we charged all software development costs to research and development as incurred.

Concentrations of credit risk

         Financial instruments which potentially subject us to concentrations of credit risk consist principally of cash investments and trade receivables. We have a cash investment policy that limits the amount of credit exposure to any one issuer and restricts placement of these investments to issuers evaluated as credit worthy. Concentrations of credit risk with respect to trade receivables are limited due to the large number of customers comprising our customer base and their dispersion across many different industries and geographies.

         We currently do not enter into financial instruments for either trading or speculative purposes.

Income taxes

         As part of the process of preparing our consolidated financial statements we are required to estimate our income taxes in each of the jurisdictions in which we operate. This process involves us estimating our actual current tax exposure together with assessing temporary differences resulting from different treatment of items, such as deferred revenue, for tax and accounting purposes. These differences result in deferred tax assets and liabilities, which are included in our consolidated balance sheet. We must then assess the likelihood that our deferred tax assets will be recovered from future taxable income and to the extent we believe that recovery is not likely, we must establish a valuation allowance. To the extent we establish a valuation allowance or our allowance in a period changes, the amount recognized as provision for income taxes in the statement of operations could change.

Revenue recognition

         We derive revenue primarily from two sources; (1) product revenue, which includes software license and royalty revenue, and (2) services and support revenue which includes software license maintenance and consulting.

         We license our software products on a one and two-year term basis or on a perpetual basis. Our two year term licenses include the first year of maintenance and support. To date such licenses have been insignificant.

         We apply the provisions of Statement of Position 97-2, Software Revenue Recognition, and related amendments and interpretations to all transactions involving the sale of software products and to hardware transactions where the software is not incidental.

         We recognize revenue from the sale of software licenses to end users and resellers when persuasive evidence of an arrangement exists, the product has been delivered, the fee is fixed and determinable and collection of the resulting receivable is reasonably assured. Delivery generally occurs when product is delivered to a common carrier.

         Product is sold without the right of return, except for defective product that may be returned for replacement. To date, such returns have been insignificant. Certain of our sales are made to domestic distributors under agreements allowing rights of return and price protection on unsold merchandise. Accordingly, we defer recognition of such sales until the distributor sells the merchandise. Our international distributors generally do not have return rights and, as such, we generally recognize sales to international distributors upon shipment, provided all other revenue recognition criteria have been met.

         At the time of the transaction, we assess whether the fee associated with our revenue transactions is fixed and determinable and whether or not collection is reasonably assured. We assess whether the fee is fixed and determinable based on the payment terms associated with the transaction. If a significant portion of a fee is due after our normal payment terms, we account for the fee as not being fixed and determinable. In these cases, we recognize revenue as the fees become due.

         We assess collection based on a number of factors, including past transaction history with the customer and the credit-worthiness of the customer. We do not request collateral from our customers. If we determine that collection of a fee at the transaction date is not reasonably assured, we defer the fee and recognize revenue at the time collection becomes reasonably assured, which is generally upon receipt of cash.

         For all sales, except those completed over the Internet, we use either a binding purchase order or signed license agreement as evidence of an arrangement. For sales over the Internet, we use a credit card authorization as evidence of an arrangement. Sales through our distributors are evidenced by a master agreement governing the relationship together with binding purchase orders on a transaction-by-transaction basis.

         For arrangements with multiple elements (for example, undelivered maintenance and support), we allocate revenue to each component of the arrangement using the residual value method based on vendor specific objective evidence of the fair value of the undelivered elements. This means that we defer revenue from the arrangement fee equivalent to the fair value of the undelivered elements. Fair values for the ongoing maintenance and support obligations are generally based upon separate sales of renewals to other customers or upon renewal rates quoted in the contracts. Fair value of services, such as training or consulting, is based upon separate sales by us of these services to other customers.

         Our arrangements do not generally include acceptance clauses. However, if an arrangement includes an acceptance provision, acceptance occurs upon the earlier of receipt of a written customer acceptance or expiration of the acceptance period.

         Service revenues are derived from software updates for existing software products, user documentation and technical support, generally under annual service agreements. These revenues are recognized ratably over the terms of such agreements. If such services are included in the initial licensing fee, the value of the services determined based on vendor specific objective evidence is deferred and recognized ratably over the related service period. Service revenues derived from consulting and training are deferred and recognized when the services are performed and the collectibility is deemed probable. To date, consulting revenue has not been significant.

Cost of revenues

         License cost of revenues primarily includes costs associated with order processing, product packaging, documentation and software duplication, the amortization and write-down of acquired technology and royalties paid to third parties for licensed software incorporated into our products. Services cost of revenues includes costs associated with both consulting and customer service, and consists primarily of salaries and commissions, benefits, travel, and occupancy expenses.

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4. Recent accounting pronouncements

         In June 2002, the Financial Accounting Standards Board (FASB) issued SFAS No. 146, Accounting for Costs Associated with Exit or Disposal Activities,which addresses financial accounting and reporting for costs associated with exit or disposal activities and nullifies Emerging Issues Task Force, or EITF, Issue No. 94-3, Liability Recognition for Certain Employee Termination Benefits and Other Costs to Exit an Activity (including Certain Costs Incurred in a Restructuring). SFAS No. 146 requires that a liability for a cost associated with an exit or disposal activity be recognized when the liability is incurred. Under EITF Issue No. 94-3, a liability for an exit cost as defined in EITF Issue No. 94-3 was recognized at the date of an entity’s commitment to an exit plan. SFAS No. 146 also establishes that the liability should initially be measured and recorded at fair value. We will adopt the provisions of SFAS No. 146 for exit or disposal activities that are initiated after December 31, 2002 and we do not expect that adoption will have a material impact on our historical results of operations, our financial position or our liquidity. SFAS No. 146 may affect the timing of recognizing future restructuring costs as well as the amounts recognized.

         In August 2001, the FASB issued SFAS No. 144 Accounting for the Impairment or Disposal of Long-Lived Assets. SFAS No. 144 addresses financial accounting and reporting for the long-lived assets to be held and used, and disposed of. The statement will be effective for financial statements issued for fiscal years beginning after December 15, 2001. Although we do not currently expect the adoption of SFAS No. 144 to have a material impact on our financial statements, we will continue to assess any impairment of long-lived assets.

         In June 2001, the FASB issued SFAS No.’s 141 and 142, Business Combinations and Goodwill and Other Intangible Assets, respectively. SFAS No. 141 requires all business combinations initiated after June 30, 2001 to be accounted for using the purchase method. Under SFAS No. 142, effective January 1, 2002, goodwill is no longer subject to amortization over its estimated useful life. Rather, goodwill is subject to at least an annual assessment for impairment, applying a fair-value based test. Additionally, an acquired intangible asset should be separately recognized if the benefit of the intangible asset is obtained through contractual or other legal rights, or if the intangible asset can be sold, transferred, licensed, rented, or exchanged, regardless of the acquirer's intent to do so.

5. Goodwill and other intangible assets, net

         We adopted SFAS No. 142 beginning January 1, 2002 and discontinued amortization of all goodwill and assembled workforce recorded in our books as of that date. The following table presents net loss had SFAS No. 142 been applied at the beginning of fiscal 2001 (In thousands, except net per share):

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      Three months ended   Six months ended
      June 30,   June 30,
     
 
      2002   2001   2002   2001
     
 
 
 
Net loss, as reported
  $ (3,775 )   $ (4,514 )   $ (4,262 )   $ (9,983 )
 
Goodwill amortization
          664             1,328  
 
Assembled workforce amortization
          20             40  
 
   
     
     
     
 
Net loss, as adjusted
  $ (3,775 )   $ (3,830 )   $ (4,262 )   $ (8,615 )
 
   
     
     
     
 
Net loss per share (Basic and diluted)
                               
 
As reported
  $ (0.42 )   $ (0.48 )   $ (0.47 )   $ (1.07 )
 
Goodwill amortization
    0.07     0.14
 
Assembled workforce amortization
                      0.01  
 
   
     
     
     
 
 
As adjusted
  $ (0.42 )   $ (0.41 )   $ (0.47 )   $ (0.92 )
 
   
     
     
     
 
Weighted average common shares and equivalents
                               
 
Basic and diluted
    8,977       9,353       9,031       9,335  

Goodwill includes both the carrying amount of goodwill and assembled workforce, less accumulated amortization, as follows (In thousands):

                   
      June 30,   December 31,
      2002   2001
     
 
Carrying amount of:
               
 
Goodwill
  $ 17,658     $ 17,658  
 
Assembled workforce
    1,035       1,035  
     
 
Gross carrying amount of goodwill
    18,693       18,693  
Less accumulated amortization:
               
 
Goodwill
    (11,181 )     (11,181 )
 
Assembled workforce
    (811 )     (811 )
 
   
     
 
Net carrying amount of goodwill
  $ 6,701   $ 6,701
 
   
     
 

The following table provides a summary of the carrying amounts of other intangible assets that will continue to be amortized (In thousands):

                   
      June 30,   December 31,
      2002   2001
     
 
Carrying amount of:
               
 
Developed technology
  $ 12,154     $ 12,154  
 
Customer base
    3,315       3,315  
 
RUMBA trade name
    1,557       1,557  
 
Patents & copyrights
    398       398  
 
   
     
 
Gross carrying amount of other intangibles
  17,424   17,424
Less accumulated amortization:
               
 
Developed technology
    (7,859 )     (6,710 )
 
Customer base
    (2,273 )     (1,991 )
 
RUMBA trade name
    (1,065 )     (935 )
 
Patents & copyrights
    (282 )     (258 )
 
   
     
 
Net carrying amount of other intangibles
  $ 5,945   $ 7,530
 
   
     
 

         SFAS No. 142 also requires companies to perform an impairment test within six months of adopting the statement. We conducted an impairment analysis of goodwill and other intangible assets and determined that no impairment existed at January 1, 2002, nor have there been any events or circumstances that would have created an impairment during the six months ended June 30, 2002.

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6. Net loss per share

         On August 28, 2002, our stockholders approved a one-for-seven reverse stock split of our common stock. The reverse stock split became effective at the close of business on September 3, 2002. All share and per share information in the accompanying financial statements has been adjusted to retroactively give effect to the reverse stock split.

         Basic net loss per share data has been computed using the weighted-average number of shares of common stock outstanding during the applicable periods. Diluted net loss per share data has been computed using the weighted-average number of shares of common stock and potential dilutive common shares. Potential dilutive common shares include dilutive shares issuable upon the exercise of outstanding common stock options computed using the treasury stock method. For the three and six month periods ended June 30, 2002 and 2001, the number of shares used in the computation of diluted loss per share were the same as those used for the computation of basic loss per share. For the three and six month periods ended June 30, 2002, potentially dilutive securities of 75,306 and 134,927 shares, respectively, were not included in the computation of diluted net loss per common share as they would be anti-dilutive. For the three and six month periods ended June 30, 2001, potentially dilutive securities of 130,272 and 165,292 shares, respectively, were not included in the computation of diluted net loss per common share as they would be anti-dilutive.

7. Restructuring of operations

         On August 3, 2000, we announced a restructuring of our operations, which was designed to re-focus our core business functions and reduce operating expenses. In connection with the restructuring, we reduced our workforce by approximately 17% and made provisions for reductions in office space, related overhead expenses and the write down of certain assets. The total amount of the restructuring charge was $5.6 million which primarily consisted of approximately $3.0 million of expenses for facilities-related charges, $1.6 million of employee-related expenses for employee terminations, approximately $200,000 in other equipment and professional service costs and an $800,000 settlement to Verity Systems, Inc. for a software license that we no longer planned to use. As of June 30, 2002, our total cash expenditures incurred were $4.9 million. In June 2002, based on a review of our continuing obligations associated with the original restructuring charge, we recorded a reduction in estimate for facilities of approximately $566,000 and an increase in estimate for other charges of approximately $267,000. As of June 30, 2002, our total cash expenditures incurred were $4.9 million. The remaining reserve related to this restructuring was approximately $0.4 million, and is included in accrued liabilities as of June 30, 2002.

         The following table lists the components of our August 2000 restructuring reserve for the six month period ended June 30, 2002 (In thousands):

                         
    Excess                
    Facilities   Other   Total
   
 
 
Balance at December 31, 2001
  $ 930     $ 27     $ 957  
Reserve utilized in the six month period ended June 30, 2002
    (253 )     (52 )     (305 )
Change in estimate recorded to restructuring expense
    (566 )     267       (299 )
 
   
     
     
 
Balance at June 30, 2002
  $ 111     $ 242     $ 353  
 
   
     
     
 

         In the fourth quarter of 1999, following the acquisitions of Wall Data, Inc., or Wall Data, and Simware, Inc., or Simware, we initiated a plan to restructure our worldwide operations in order to integrate the operations of the two acquired companies. In connection with this plan, we recorded a $3.8 million charge to operating expenses in 1999. The restructuring charge includes approximately $1.9 million of estimated expenses for facilities-related charges associated with the consolidation of redundant operations, $1.4 million of employee-related expenses for employee terminations and $0.5 million for legal, accounting, and other. We anticipated that the execution of the restructuring actions would require total cash expenditures of approximately $3.8 million, which we expected to be funded from internal operations. As of June 30, 2002, our total cash expenditures incurred were approximately $2.9 million. In June 2002, based on a review of our continuing obligations associated with the original restructuring reserve, we recorded a reduction in estimate for facilities of approximately $348,000. The remaining reserve related to this restructuring is approximately $0.6 million, and is included in accrued liabilities as of June 30, 2002.

         The following table lists the change in our restructuring reserve for the six month period ended June 30, 2002 (In thousands):

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    Excess
    Facilities
   
Balance at December 31, 2001
  $ 958  
Reserve utilized in the six month period ended June 30, 2002
    (57 )
Change in estimate recorded to restructuring expense
    (348 )
 
   
 
Balance at June 30, 2002
  $ 553  
 
   
 

         Prior to the acquisition by us, Wall Data had initiated a plan to restructure their worldwide operations to re-focus Wall Data on their core business functions and to reduce operating expenses. In conjunction with the acquisition, we recorded the remaining restructuring accrual of approximately $0.7 million for facilities-related expenses as an accrued liability. As of June 30, 2002, we had incurred costs of approximately $0.5 million. In June 2002, based on a review of our continuing obligations associated with the original restructuring charge, we recorded a reduction in estimate for facilities of approximately $193,000. The remaining reserve related to this restructuring was approximately $7,000 and is included in accrued liabilities as of June 30, 2002.

         The following table lists the change in the Wall Data restructuring reserve for the six month period ended June 30, 2002 (In thousands):

         
    Excess
    Facilities
   
Balance at December 31, 2001
  $ 211  
Reserve utilized in the six month period ended June 30, 2002
    (11 )
Change in estimate recorded to restructuring expense
    (193 )
 
   
 
Balance at June 30, 2002
  $ 7  
 
   
 

         In August 1998, following the acquisition of FTP Software, Inc., or FTP we initiated a plan to restructure our worldwide operations as a result of business conditions and in connection with the integration of the operations of FTP. In connection with this plan, we recorded a $7.0 million charge to operating expenses in 1998. In addition, prior to our acquisition of FTP, FTP had recorded a restructuring charge. We assumed the remaining restructuring liability of $9.7 million as of the date of acquisition for a total restructuring liability of $16.7 million. We completed the majority of these restructuring actions by the end of 1998. We anticipated that these restructuring actions would require total cash expenditures of approximately $13.7 million. In June 2002, based on a review of our continuing obligations associated with the original restructuring charge, we recorded an increase in the estimate for facilities of approximately $0.8 million. This increase relates to lease obligations for facilities located in the United Kingdom that we were not able to sublet as originally planned. The remaining reserve related to this restructuring is approximately $1.0 million and is included in accrued liabilities as of June 30, 2002.

         The following table lists the change in the FTP restructuring charge for the six month period ended June 30, 2002 (In thousands):

         
    Excess
    Facilities
   
Balance at December 31, 2001
  $ 465  
Reserve utilized in the six month period ended June 30, 2002
    (313 )
Change in estimate recorded to restructuring expense
    840  
 
   
 
Balance at June 30, 2002
  $ 992  
 
   
 

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8. Treasury stock

         During the first six months of 2002, we repurchased 279,855 shares of our outstanding common shares on the open market at an average purchase price of $5.87 per share for a total cost of approximately $1.6 million. In the second quarter of 2002, we purchased 166,583 shares of our outstanding common shares on the open market at an average purchase price of $5.79 per share for a total cost of approximately $1.0 million

9. Commitments and contingencies

Legal proceedings

         On November 22, 1999, Kenneth Fisher filed a complaint alleging violations of the False Claims Act, 31 U.S.C. § 3729 et seq., against us, and our affiliates Network Software Associates, Inc. or NSA, and NetSoft Inc., or NetSoft, in the United States District Court of the District of Columbia. The United States government declined to pursue the action on its own behalf and, therefore, the action is pursued by Kenneth Fisher. We, and our affiliates, first learned of the action when we were served with the amended complaint in May 2001. On September 5, 2001, Mr. Fisher agreed to voluntarily dismiss us from this action in exchange for our agreement to toll, or forego, applicable statutes of limitation as to Mr. Fisher’s claims.

         On May 13, 2002, on an order of the court following defendants’ successful motion to strike the second amended complaint filed by Mr. Fisher on January 31, 2002, Mr. Fisher filed a Third Amended Complaint, or Complaint, in the United States District Court of the District of Columbia against NSA and NetSoft among numerous other defendants. The Complaint alleges that NSA, NetSoft and the other defendants made false claims to the government to obtain government contracts set aside for entities owned and controlled by disadvantaged persons admitted to the Section 8(a) Minority Small Business Development Program. Specifically, the Complaint alleges that from 1987 to 1997, NSA, NetSoft, and the other defendants presented false or fraudulent claims for payment or approval to the government in violation of 31 U.S.C. § 3729 (a) (1), and used false records or statements to get claims paid or approved by the government in violation of 31 U.S.C. § 3729 (a) (2) in connection with NSA’s application and certification as a Section 8 (a) minority owned and controlled company. In addition, the Complaint alleges that NSA, NetSoft and the other defendants conspired to defraud the government by fraudulently obtaining NSA’s certification as a Section 8 (a) entity for alleged use by NSA’s Federal Systems Division, in violation of 31 U.S.C. § 3729 (a) (3). Mr. Fisher alleges damages in excess of $30,000,000.

         We did not acquire NSA until July 1997 and had no involvement with the events alleged by Mr. Fisher. However, Mr. Fisher alleges that any liabilities of NSA and NetSoft passed to us. On May 31, 2002, NSA and NetSoft and the other defendants answered the complaint. We, and our affiliates, vigorously dispute Mr. Fisher’s allegations.

         We may be contingently liable with respect to certain asserted and unasserted claims that arise during the normal course of business.

10. Correspondence from the Nasdaq Stock Market

         We received a letter from the staff of the Nasdaq National Market, or Nasdaq, dated June 20, 2002 notifying us that we no longer complied with the minimum $1.00 per share bid price requirement for continued listing, as set forth in Marketplace Rule 4450(a)(5), and that our stock was therefore subject to delisting from the Nasdaq National Market.

         On August 21, 2002, we received a letter from Nasdaq Market, Inc. notifying us of our failure to timely file our Form 10-Q for the quarter ended June 30, 2002 as required by Nasdaq under Nasdaq Marketplace Rule 4310(c)(14). This failure subjected our common stock to delisting by Nasdaq. Nasdaq indicated that it would consider this additional delinquency in determining whether continued listing of our common stock on the Nasdaq National Market was appropriate.

         On September 12, 2002, we communicated with the Nasdaq Listing Qualification Panel or Panel, with an update as to the implementation of our reverse stock split and the re-audit of our financial results for the years ended December 31, 2001 and 2000. In the correspondence, we mentioned that stockholders representing a majority of outstanding common stock at the Special Meeting of the Stockholders held on August 28, 2002 had approved our reverse stock split. Given the additional time needed to complete the re-audit, we requested an extension to our September 13, 2002 compliance date.

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         On September 18, 2002, we received a letter from Nasdaq acknowledging that on September 4, 2002, we implemented a reverse stock split at a ratio of one-for-seven that resulted, as of September 17, 2002, in our regaining compliance with the minimum bid price of $1.00 per share by trading at or above the $1.00 per share minimum bid price for ten consecutive trading days. The Panel determined to continue the listing of our common stock on Nasdaq on the condition that on or before November 1, 2002 we file our delinquent Form 10-Q for the period ended June 30, 2002 and all amended public reports required to be filed with the Securities and Exchange Commission or Commission, and that we otherwise continue to comply with all other continued listing requirements of Nasdaq.

         On November 5, 2002, we received additional correspondence from the Panel extending to November 14, 2002 the date by which we are required to comply with the continued listing requirements of Nasdaq by filing our Forms 10-Q for the quarters ending June 30, 2002 and September 30, 2002 and all amended public reports required to be filed with the Commission.

         On November 14, 2002, we communicated with the Panel with respect to our failure to file our Forms 10-Q for the quarters ended June 30, 2002 and September 30, 2002 and all amended public reports required to be filed with the Commission, as required by the November 5, 2002 correspondence from the Panel, and requested an extension of our November 14, 2002 target date. As of the date of this report, the Panel has not responded to our request. In the even that the Panel does not grant our request for an extension or, if granted, we fail to comply with any terms of the Panel's decision, our securities may be delisted from Nasdaq and may be traded over-the-counter or on the “Pink Sheets,” assuming we meet the qualification requirements for either or both of these markets.

          Since regaining compliance with Nasdaq’s $1.00 minimum bid price listing requirement, the bid price for our common stock has, at times, fallen below $1.00. Even if we regain compliance with Nasdaq rules, if our common stock trades below $1.00 for thirty consecutive days, we may again be subject to delisting by Nasdaq.

11.   Restatement of financial statements

         Subsequent to the issuance of our interim unaudited condensed consolidated financial statements for the three months ended March 31, 2002, we determined that the accounting treatment was inappropriate for certain transactions that had been previously recorded in 2000, 2001, and the first three months of 2002. Those transactions for 2000 and 2001 are described below. Those transactions for the first three months of 2002 are described in the Form 10-Q/A for the quarter ended March 31, 2002.

2001 adjustments

         A loss of approximately $1.6 million in the Company’s investment in Broadbase had been recorded as unrealized loss in accumulated comprehensive loss as of the business combination date between Broadbase and KANA in June 2001 rather than as a loss recorded in the consolidated results of operations in accordance with Emerging Issues Task Force Issue No. 91-5, Nonmonetary Exchange of Cost-Method Investments. Furthermore, we recorded a realized loss of $0.2 million on this investment in 2000 (see further discussion below), which should have been recognized as an unrealized loss within accumulated comprehensive loss until the date of the business combination between KANA and Broadbase, at which time it should have been recorded as a realized loss. As a result, we recorded an adjustment to recognize the total realized investment loss of $1.8 million for the year ended December 31, 2001 and the three and six month periods ended June 30, 2001.

         During 2001, we recorded an income tax benefit of approximately $2.6 million upon utilization of pre-acquisition net operating losses and tax credits of Simware in Canada to offset Canadian taxable income. We determined that the utilization of the related deferred tax assets, for which we had previously established a full valuation allowance, should have been recorded as a reduction to goodwill rather than as an income tax benefit. Additionally, tax liabilities were adjusted by approximately $1.9 million to reflect a favorable tax settlement in 2001 of a tax audit at the Haifa, Israel subsidiary. As a result of the adjustment to goodwill, amortization expense related to goodwill for the three and six month periods ended June 30, 2001 and the year ended December 31, 2001, has been reduced by approximately $162,500, $325,000, and $650,000, respectively. The net increase to the provision for income taxes resulting from the two tax adjustments described above was $92,000, $279,000 and $650,000 for the three and six month periods ended June 30, 2001, and the year ended December 31, 2001, respectively.

         Third party transactions were improperly included within accumulated comprehensive loss as of December 31, 2001. Consequently, we recorded an adjustment to remove these transactions from comprehensive loss, which decreased services revenue by a net amount of approximately $355,000 in 2001. The net impact of this adjustment was an increase to services revenue of $13,000 for the three months ended March 31, 2001 and a decrease of $114,000 for the six months ended June 30, 2001.

          We recorded license and service revenue for certain software contracts that should have been deferred as of December 31, 2001. Accordingly, we recorded an adjustment to reduce license revenue by $316,000 and service revenue by $157,000 for 2001 with an offsetting increase to deferred revenue at December 31, 2001.

          We had previously not reported cost of services revenue as a component of cost of revenues. Accordingly, we recorded an adjustment to reclassify $8.1 million in operating expense to cost of services revenue for fiscal 2001 to reflect the cost of services revenue as a component of cost of revenues. The impact on cost of services revenue for the three and six month periods ended June 30, 2001 was approximately $2.4 million and $4.3 million, respectively.

          In the third quarter of fiscal 2000, we wrote-off $10.0 million of goodwill and other intangibles related to the 1998 acquisition of FTP. At that time, we should have reduced the amortization period of the remaining intangible assets from the FTP acquisition. Consequently, we recorded an adjustment in 2001 to increase amortization expense by $416,000, to recognize the impact of the reduced amortization period for that year. The increase in amortization expense for the three and six-month periods ended June 30, 2001 was $104,000 and $208,000, respectively.

In addition to the above adjustments: (i) income from marketable securities totaling $133,000 was adjusted from unrealized to realized income; (ii) certain general and administrative expenses were adjusted for excess accruals totaling $114,000 that were reversed in 2001 instead of 2000, and (iii) foreign currency amounts were adjusted for various foreign currency transactions.

2000 adjustments

         As discussed above, an adjustment was made to reverse a $0.2 million loss that was recognized in 2000 on our investment in Broadbase and to present the loss as an unrealized loss as of December 31, 2000 within the consolidated statement of comprehensive loss.

          An analysis of the purchase price allocation resulting from our acquisition of Wall Data in December 1999, indicated we had overstated deferred revenue at December 31, 1999 on certain software contracts that were acquired from Wall Data, on which Wall Data had recognized revenue prior to being acquired by us. The impact of the incorrect purchase price allocation was an overstatement of goodwill and deferred revenue at the acquisition date, and a resulting overstatement of revenue in 2000 upon the amortization of the deferred revenue. Consequently, we recorded a $2.3 million adjustment to reduce revenue in 2000 with an offsetting reduction of impairment expense, given goodwill resulting from the acquisition had been written-off in 2000.

          During 2000, we incorrectly wrote-off $810,000 of trade receivables against liabilities that had been recorded in connection with the acquisition of Wall Data. Consequently, we recorded an adjustment of $810,000 to increase bad debt expense in 2000 and reduce identifiable intangibles relating to the acquisition.

          Certain revenue, expense and gain transactions were recorded in accumulated comprehensive loss. Consequently, an adjustment was recorded in 2000 to remove the transactions from accumulated comprehensive loss with offsetting increases to revenue, selling expenses, and gain on investment, of $1,112,000, $756,000 and $116,000, respectively. In addition, corrections to the accumulated comprehensive loss account related to periods prior to 2000 increased accumulated deficit by $344,000 as of December 31, 1999.

          Income from investment securities had been recorded as unrealized gains during 2000 instead of investment income. Consequently, we recorded an adjustment of $451,000 to recognize the investment income for fiscal 2000.

          We had previously not reported cost of services revenue as a component of cost of revenues. Accordingly, we recorded an adjustment to reclassify $14.1 million in operating expense to cost of services revenue for fiscal 2000 to reflect the cost of services revenue as a component of cost of revenues.

          The Company’s accounts receivable reserve at December 31, 1999 was understated at that date by approximately $600,000. Consequently, we recorded an adjustment to decrease bad debt expense for 2000 by $600,000 and to increase accumulated deficit as of December 31, 1999 by the same amount, given that the shortfall in the reserve at December 31, 1999 resulted in an overstatement of bad debt expense for 2000.

          In connection with the reduction of the amortization period for goodwill and other intangible assets related to our acquisition of FTP, as discussed above, we recorded an adjustment in 2000 to increase amortization expense by $173,000.

          In addition to the above adjustments: (i) certain general and administrative expenses were adjusted for excess accruals totaling $114,000 (as discussed above), and (ii) foreign currency adjustments were recorded for various foreign currency transactions.

Restated financial statements

         As a result of the adjustments described above, the accompanying interim condensed consolidated financial statements for the three and six months ended June 30, 2001 have been restated from the amounts previously reported to reflect the correction of the matters described above.

         In addition, we intend to restate our 2001 and 2000 consolidated financial statements to reflect the adjustments described above.

         A summary of the significant effects of the restatements, as adjusted for the one-for-seven reverse stock split discussed in Note 6, is as follows (In thousands, except per share amounts):

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      Three months ended June 30, 2001   Six months ended June 30, 2001
     
 
      (As previously           (As previously        
      reported)   (As restated)   reported)   (As restated)
     
 
 
 
Statement of Operations Data:
                               
 
  Total net revenues
  $ 20,349     $ 20,406     $ 42,080     $ 42,058  
 
  Gross margin
    19,347       17,024       40,273       35,988  
 
  Research and development
    4,765       4,777       10,474       10,500  
 
  Sales and marketing
    13,535       11,157       29,399       25,137  
 
  General and administrative
    2,815       2,967       6,496       6,682  
 
  Amortization of goodwill and intangibles
    1,503       1,444       3,005       2,888  
 
  Interest income and other, net
    940       693       1,671       1,845  
 
  Foreign currency transaction gain (losses)
          203             (198 )
 
  Loss on investment exchange
          (1,824 )           (1,824 )
     Provision for income taxes
    173       265       308       587  
     Net loss
    (2,504 )     (4,514 )     (7,738 )     (9,983 )
     Net loss per share — basic and diluted
  $ (0.27 )   $ (0.48 )   $ (0.83 )   $ (1.07 )
                       
          (As previously        
          reported)   (As restated)
         
 
Balance Sheet Data as of December 31, 2001:
               
 
Goodwill and other intangibles, net
  $ 17,581     $ 14,231  
 
Total assets
    79,436       76,093  
 
Deferred revenue
    21,154       21,627  
 
Income taxes payable
    3,811       1,861  
 
Accumulated deficit
    (112,668 )     (115,799 )
 
Accumulated comprehensive loss
    (5,639 )     (4,372 )
 
Total stockholders’ equity
    40,952       39,088  
Statement of Operations Data for the year ended December 31, 2001:
               
 
Total net revenues
  $ 79,970     $ 79,249  
 
Gross margin
    76,516       67,664  
 
Sales and marketing
    53,220       45,104  
 
General and administrative
    10,579       10,792  
 
Amortization of goodwill and intangibles
    6,077       5,843  
 
Interest income and other, net
    2,104       2,636  
 
Foreign currency transaction losses
          (419 )
 
Loss on investment exchange
          (1,824 )
 
Provision for income taxes
    78       728  
 
Net loss
    (9,294 )     (12,372 )
 
Net loss per share — basic and diluted
  $ (1.00 )   $ (1.33 )
Balance Sheet Data as of December 31, 2000:
               
 
Goodwill and other intangibles, net
  $ 23,689     $ 22,705  
 
Total assets
    109,981       108,988  
 
Accounts payable
    5,050       4,937  
 
Accumulated deficit
    (103,374 )     (103,427 )
 
Accumulated comprehensive loss
    (3,990 )     (4,822 )
 
Total stockholders’ equity
    53,029       52,144  
Statement of Operations Data for the year ended December 31, 2000:
               
 
Total net revenues
  $ 104,072     $ 102,865  
 
Gross margin
    99,845       84,510  
 
Research and development
    24,394       24,517  
 
Sales and marketing
    71,881       60,173  
 
General and administrative
    18,740       17,047  
 
Goodwill and other intangible assets impairment
    42,164       39,844  
 
Amortization of goodwill and intangibles
    14,164       14,338  
 
Interest income and other, net
    1,836       2,699  
 
Foreign currency transaction losses
          (370 )
 
Gain on investments
    1,973       2,282  
 
Provision for income taxes
    737       737  
 
Net loss
    (71,910 )     (71,019 )
 
Net loss per share — basic and diluted
  $ (7.76 )   $ (7.66 )

     The effect of the above adjustments also increased accumulated deficit as of December 31, 1999 by an aggregate of $944,000 from the amount previously reported.

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12. Subsequent events

Loss on investments

          In the third quarter of 2002, we determined that the investment in easyBASE, Ltd. and fusionONE, Inc. was permanently impaired, as a result of continued weakness in the software development industry and our analysis of data provided to us by both companies. In the past, we have invested in a number of companies which have developed technologies which we felt had related use with our products, and had significant opportunity in their own markets. In large part as a result of the current economy, we have determined that our investments in easyBASE and fusionONE have been permanently impaired and have written them down by $1.5 million and $0.3 million, respectively, to expected net realizable values. In addition, we realized a loss of approximately $700,000 on our investment in Kana Software, Inc. As a result, we recorded an aggregate loss on investments of approximately $2.5 million for the three months ended September 30, 2002.

Restructuring charge

         In August 2002, we recorded a restructuring charge of approximately $4.6 million which represents the reduction in force of approximately 130 full-time employees, or approximately $2.0 million, plus the cost of excess space and equipment associated with these employees, or approximately $2.6 million. We anticipate that by March 2003, the transition of these people and space will be completed.

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NETMANAGE, INC.

Item 2. Management’s discussion and analysis of financial condition and results of operations.

          Some of the statements contained in this quarterly report on Form 10-Q are forward-looking statements, including, but not limited to, those specifically identified as such, that involve risks and uncertainties, including those set forth below under the heading “Factors that may affect our future results and financial condition” and elsewhere in this report. The statements contained in this Report on Form 10-Q that are not purely historical are forward-looking statements within the meaning of Section 27A of the Securities Act and Section 21E of the Exchange Act, including, without limitation, statements regarding our expectations, beliefs, intentions or strategies regarding the future. These statements involve known and unknown risks, uncertainties and other factors, which may cause our actual results to differ materially from those implied by the forward-looking statements. In some cases, you can identify forward-looking statements by terminology such as “may,” “will,” “should,” “expects,” “plans,” “anticipates,” “believes,” “estimates,” “predicts,” “potential,” or “continue” or the negative of these terms or other comparable terminology. Although we believe that the expectations reflected in the forward-looking statements are reasonable, we cannot guarantee future results, levels of activity, performance or achievements. All forward-looking statements included in this Report are based on information available to us on the date hereof, and we assume no obligation to update any such forward-looking statements.

         The financial information for the three and six month periods ended June 30, 2001 reflect the restatement adjustments described in Note 11 to the unaudited condensed consolidated financial statements.

Overview

         We develop and market software and service solutions that are designed to enable our customers to access and leverage the considerable investment they have in their host-based business applications, processes and data. Our business is primarily focused on providing a broad spectrum of specific personal computer and network or application server-based software and tools. These products are designed to allow our customers to access and use their mission-critical line-of-business host applications and resources; to publish information from existing host systems in a web presentation, particularly to new users, via the Internet; to create new web-based applications that leverage the corporation’s existing business processes and applications; and, to ensure the continued operation of these solutions through the incorporation and deployment of innovative, real-time, Internet-based support solutions. The financial information for the three month periods ended March 31, 2002 and 2001 reflect the restatement adjustments described in Note 11 to the unaudited condensed consolidated financial statements.

         Our business is targeted at taking advantage of the trend of many major corporations worldwide to adopt Business-to-Business, or B2B, or Business-to-Consumer, or B2C, initiatives. In this market, we aim to enable our customers to bridge between their existing access systems and technologies, Business-to-Employee, or B2E, and those required to compete in the B2B and B2C marketplaces. The corporate resources internal to the organization, those behind existing B2E solutions, are the basis of any eBusiness transformation for an existing company. Alongside these solutions, we are focused on providing products that are designed to allow existing corporate business processes to be extended to business partners in the supply and demand chains, and products that are designed to allow new business processes to be created in support of corporate eBusiness B2B and B2C initiatives. We also focus on taking advantage of major current industry trends: the expansion of the Internet and its adoption as the eCommerce and eBusiness infrastructure; the continued mobilization of personal computer users and the adoption of mobile information access and display devices; and the availability of broader access to corporate data and information for people internal and external to an organization.

         We develop and market these software solutions to allow our customers to access and leverage applications, business processes and data on International Business Machines, or IBM, corporate mainframe computers, and IBM midrange computers such as AS/400 and on UNIX® based servers. We also develop and market software that is designed to allow real time application sharing on corporate networks and across the Internet for the purposes of application support, help and training. We provide professional support, maintenance, and technical consultancy services to our customers in association with the products we develop and market. We provide professional applications and management consultancy to our customers in association with the server-based products we deliver that are designed to allow customers to develop and deploy new web-based applications.

         Our principal products are compatible with Microsoft Corporation’s, or Microsoft’s, Windows XP, Windows 2000, Windows NT, Windows 98, Windows 95, and Windows 3.x operating systems, IBM operating systems, Novell, Inc., or Novell, operating systems and various implementations of the industry standard UNIX operating system such as IBM’s AIX, Hewlett Packard Corporation’s HP/UX, Sun Microsystems Inc.’s Solaris, and the open source Linux system.

         We have a range of host access, publishing and integration products. Our Host Access products are designed to provide the applications and solutions that allow end-user devices, including personal computers, and devices running web browsers, to communicate with large centralized corporate computer systems. Our Host Access products are marketed and sold under the brand name of RUMBA® for client-side solutions. Our Host Access solutions that deliver connectivity for web browser users without the requirement for software on the user’s device other than the browser, collectively known as “zero footprint” solutions are marketed and sold under the brand name of OnWeb®. Our Host Integration products provide server-side solutions that are designed to allow the integration of multiple host applications and business processes to create new applications for the web. Our Host Integration products also allow our customers to integrate existing legacy applications with new platform solutions such as those built using IBM’s WebSphere or BEA’s WebLogic. Our Host Integration products are marketed and sold under the OnWeb® brand name. We and our

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customers believe that we collectively benefit from the fact that the underlying technology employed by our server-side Host Access and server-side Host Integration solutions is the same.

Critical accounting policies

         Revenue Recognition: We derive revenue from primarily two sources; (1) product revenue, which includes software license and royalty revenue, and (2) services and support revenue which includes software license maintenance and consulting.

         We license our software products on a one or two year term basis or on a perpetual basis. Our two year based licenses include the first year of maintenance and support. To date revenues from such licenses have been insignificant.

         We apply the provisions of Statement of Position 97-2, Software Revenue Recognition, and related amendments and interpretations to all transactions involving the sale of software products and to hardware transactions where the software is not incidental.

         We recognize revenue from the sale of software licenses to end users and resellers when persuasive evidence of an arrangement exists, the product has been delivered, the fee is fixed and determinable and collection of the resulting receivable is reasonably assured. Delivery generally occurs when product is delivered to a common carrier.

         Product is sold without the right of return, except for defective product that may be returned for replacement. To date, such returns have been insignificant. Certain of our sales are made to domestic distributors under agreements allowing rights of return and price protection on unsold merchandise. Accordingly, we defer recognition of such sales until the distributor sells the merchandise. Our international distributors generally do not have return rights and, as such, we generally recognize sales to international distributors upon shipment, provided all other revenue recognition criteria has been met.

         At the time of the transaction, we assess whether the fee associated with our revenue transactions is fixed and determinable and whether or not collection is reasonably assured. We assess whether the fee is fixed and determinable based on the payment terms associated with the transaction. If a significant portion of a fee is due after our normal payment terms, we account for the fee as not being fixed and determinable. In these cases, we recognize revenue as the fees become due.

         We assess collection based on a number of factors, including past transaction history with the customer and the credit-worthiness of the customer. We do not request collateral from our customers. If we determine that collection of a fee at the transaction date is not reasonably assured, we defer the fee and recognize revenue at the time collection becomes reasonably assured, which is generally upon receipt of cash.

         For all sales, except those completed over the Internet, we use either a binding purchase order or signed license agreement as evidence of an arrangement. For sales over the Internet, we use a credit card authorization as evidence of an arrangement. Sales through our distributors are evidenced by a master agreement governing the relationship together with binding purchase orders on a transaction-by-transaction basis.

         For arrangements with multiple elements (for example, undelivered maintenance and support), we allocate revenue to each component of the arrangement using the residual value method based on vendor specific objective evidence of the fair value of the undelivered elements. This means that we defer revenue from the arrangement fee equivalent to the fair value of the undelivered elements. Fair values for the ongoing maintenance and support obligations are generally based upon separate sales of renewals to other customers or upon renewal rates quoted in the contracts. Fair value of services, such as training or consulting, is based upon separate sales by us of these services to other customers.

         Our arrangements do not generally include acceptance clauses. However, if an arrangement includes an acceptance provision, acceptance occurs upon the earlier of receipt of a written customer acceptance or expiration of the acceptance period.

         Service revenues are derived from software updates for existing software products, user documentation and technical support, generally under annual service agreements. These revenues are recognized ratably over the terms of such agreements. If such services are included in the initial licensing fee, the value of the services determined based on vendor specific objective evidence is deferred and recognized ratably over the related service period. Service revenues derived from consulting and training are deferred and recognized when the services are performed and the collectibility is deemed probable. To date, consulting revenue has not been significant.

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         Allowances for doubtful accounts and litigation: The preparation of financial statements requires management to make estimates and assumptions that affect the reported amount of assets and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reported period. Specifically, management must make estimates of the collectibility of our accounts receivables. We analyze accounts receivable and analyze historical bad debts, customer concentrations, customer credit-worthiness, current economic trends and changes in our customer payment terms, when evaluating the adequacy of the allowance for doubtful accounts. Our accounts receivable balance was $13.3 million, net of allowance for doubtful accounts of $2.1 million as of June 30, 2002.

         Management’s current estimated range of liability related to pending litigation is based on claims for which our management can estimate the amount and range of loss. Because of the uncertainties related to both the amount and range of loss on the remaining pending litigation, the actual outcome may significantly differ from management estimates. As additional information becomes available, we will assess the potential liability related to our pending litigation and revise our estimates. Such revisions, in our estimates of the potential liability, could materially impact our results of operation and financial position.

         Accounting for income taxes: As part of the process of preparing our consolidated financial statements, we are required to estimate our income taxes in each of the jurisdictions in which we operate. This process involves us estimating our actual current tax exposure together with assessing temporary differences resulting from differing treatment of items, such as deferred revenue, for tax and accounting purposes. These differences result in deferred tax assets and liabilities, which are included in our consolidated balance sheet. We must then assess the likelihood that our deferred tax assets will be recovered from future taxable income and to the extent we believe that recovery is not likely, we must establish a valuation allowance. To the extent we establish a valuation allowance or our allowance in a period changes, the amount recognized as provision for income taxes in the statement of operations could change.

         Significant management judgment is required in determining our provision for income taxes, our deferred tax assets and liabilities, and any valuation allowance recorded against our net deferred tax assets. We have recorded a full valuation allowance as of June 30, 2002, due to uncertainties related to our ability to utilize our deferred tax assets, primarily consisting of certain net operating losses carried forward and foreign tax credits, before they expire. The valuation allowance is based on our history of losses and our judgement that it is more likely than not that our deferred tax assets will not be recoverable. In the event that actual results differ from these estimates, we will adjust these estimates in future periods.

         Valuation of long-lived and intangible assets and goodwill: We assess the impairment of identifiable intangibles, long-lived assets and related goodwill and enterprise level goodwill whenever events or changes in circumstances indicate that the carrying value may not be recoverable. Factors we consider important which could trigger an impairment review include the following:

         •     significant underperformance relative to historical or projected future operating results;

         •     significant changes in the manner of our use of the acquired assets or the strategy for our overall business;

         •     significant negative industry or economic trends; or

         •     our market capitalization relative to net book value.

         When we determine that the carrying value of intangibles, long-lived assets and related goodwill and enterprise level goodwill may not be recoverable based upon the existence of one or more of the above indicators of impairment, we measure impairment based on a projected discounted cash flow method using a discount rate determined by us to be commensurate with the risk inherent in our current business model. Goodwill and other intangible assets amounted to $12.6 million as of June 30, 2002, net of accumulated amortization.

         On January 1, 2002, SFAS No. 142, Goodwill and Other Intangible Assets became effective and as a result, we ceased to amortize approximately $6.7 million of goodwill. We recorded approximately $2.7 million of amortization of goodwill during 2001 and would have recorded approximately $2.7 million of amortization during 2002. In lieu of amortization, we are required to perform an initial impairment review of our goodwill as of January 1, 2002, and on at least an annual basis thereafter. As required by SFAS No. 142, we conducted an impairment analysis of goodwill and other intangibles and determined that no impairment existed at January 1, 2002, nor do we believe there have been any events or circumstances that would have triggered an impairment during the six months ended June 30, 2002.

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Operations

         During the past several years, we have implemented a number of initiatives designed to control costs and reduce operating expenses, including the discontinuance of several low revenue-generating products and the implementation of a worldwide restructuring of our operations due to the effect of acquisitions and prevailing market conditions.

         In 2001, we focused on the core competencies of our key business lines — Host Access and Host Integration — each with dedicated development, sales, marketing, and support resources. These products aim to leverage the strengths and popularity of the Internet, as well as corporate private networks, and offer features to improve network manageability. The Host Access product line includes our products branded Rumba and ViewNow. The Host Integration product line is designed to provide the technology to allow customers to leverage the investment they have in existing host-based systems, applications and business processes for new web-based presentation, applications, and solutions. The Host Integration product line includes our products branded OnWeb. The Realtime Interactive Support functionality, previously sold as the standalone product SupportNow, is being incorporated into our full line of products and we believe adds value to our Host Access and Host Integration product offerings.

         We experienced a reduction in incoming orders from the latter half of 2000 through the third quarter of 2001, and incoming orders did not begin to increase until the fourth quarter of 2001. The slowdown in the North American and European economies, as well as the events associated with the September 11, 2001 disaster, influenced customers’ willingness to place new orders for our products. We experienced significant revenue reduction in each quarter of 2001, compared to the same quarter of the previous year and this trend continued into the second quarter of 2002. In some cases, customers chose to reduce the number of desktop units at the time of annual maintenance renewal to reflect a reduction-in-force at their facilities, or they continued to postpone their buying decisions due to budget constraints. The reduction in revenue in the second quarter of 2002 primarily was attributed to our North American operations. Our second quarter 2002 revenues are approximately 20% less than the amount recorded in the second quarter of 2001 and approximately 15% less than the amount recorded in the first quarter of 2002. There can be no assurance that revenues will increase at all in future periods.

         As a result of the slowdown experienced in the latter half of 2000 and throughout 2001, we took steps in fiscal 2001 to simplify our product offerings and messages to our customers. The result of the year-long effort resulted in the consolidation of our products into two major product families — Rumba and OnWeb. Also, steps were taken to install a compliance program to better monitor the reporting of the number of installations at customer sites in accordance with written contracts.

         We initiated restructuring plans as a result of our acquisitions of Wall Data, Simware, and Aqueduct Software, Inc, or Aqueduct, including the $5.6 million restructuring plan announced on August 3, 2000 (see Note 7 - Restructuring of operations). For most of 2000, we focused on the core competencies of our key business lines — the Host Access product line, the Web Publishing, Integration and Development product line, referred to as Host Integration and the Real-time Interactive Support product line — each with dedicated development, sales, marketing, and support resources. As part of the restructuring, we announced on August 3, 2000 a reduction in our workforce of approximately 17%, consisting mostly of Engineering and Customer Support personnel who were focused primarily on our older technologies, predominantly acquired through the Wall Data and FTP acquisitions. With the reduction in personnel, knowledge levels with respect to certain products and our ability to enhance and expand products acquired from Wall Data and FTP was reduced, thus impacting future expected revenues from these product families. In connection with the restructuring, we made provisions for reductions in office space, related overhead expenses, and the write-down of certain assets. The total amount of the restructuring charge was $5.6 million. The restructuring charge includes approximately $3.0 million of estimated expenses for facilities-related charges, $1.6 million of employee-related expenses for employee terminations, approximately $200,000 in other equipment and professional service costs, and an $800,000 settlement to Verity for a software license that we no longer plan to use. As of June 30, 2002, our total cash expenditures incurred were approximately $5.4 million. (See Note 7 — Restructuring of Operations).

         Our Host Access product line is designed to provide the technology to make the connection between personal computers and large corporate computers possible. These products are designed to leverage the strengths and popularity of the Internet, as well as corporate private networks, and offer features to improve network manageability. Our Host Integration product line is designed to provide the technology to allow customers to leverage the investment they have in existing host-based systems, applications and business processes for new web-based presentations, applications and solutions. This product line includes our products branded as OnWeb. Real-time Interactive Support, previously sold as the standalone product SupportNow, is now built into our full line of products and we believe adds value through increased functionality to the Host Access and Host Integration product offerings.

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         In fiscal year 2001, we experienced a general decline in revenues compared to the prior year, a trend that has continued into the second quarter of 2002. We believe that our revenues have been adversely impacted by the continued slowdown in technology purchases due to current economic conditions in North America and Europe. We continue to experience pricing pressures on our products. There can be no assurance that revenues will increase at all in future periods.

         Because we generally ship software products within a short period after receipt of an order, we do not have a material backlog of unfilled orders, and revenues in any one quarter are substantially dependent on orders booked in that quarter. Our operating expense levels are based in part on our expectation of future revenues and, to a large extent, are fixed. Operating expenses are expected to stabilize at those levels incurred in the last half of fiscal year 2001 and the first quarter of fiscal year 2002 and may fluctuate as a percentage of net revenues as we develop and introduce new products.

         In the third quarter of 2000, based on our analysis of revised product directions, revenue forecasts and undiscounted future cash flows, taking into account the estimated impact on product development and customer support resulting from the reductions in personnel, we determined that there was a permanent impairment of the long-lived assets related to the acquisitions of Wall Data and FTP. In accordance with SFAS No. 121, we re-evaluated the fair value of these long-lived assets and intangibles using estimated discounted cash flows which was consistent with the methodology used at the time of the acquisition. As a result, we determined an impairment of $39.8 million in goodwill and other intangibles which was charged to operations in the third quarter of fiscal 2000. In the fourth quarter of 2000, we determined that we had overestimated the liabilities assumed in the FTP and Wall Data acquisitions by approximately $9.4 million. We reversed these liabilities against the remaining goodwill and other intangibles acquired.

         On June 5, 2000, we completed our acquisition of Aqueduct, an early stage web-based application intelligence company. We issued 160,214 shares of our common stock and issued warrants and options to purchase an additional 103,891 shares of our common stock for all the outstanding stock of Aqueduct, including the retirement of $2.2 million of notes payable and accrued interest thereon. We also hired three employees of Aqueduct who subsequently left. The acquisition was accounted for as a purchase. The warrants and options, none of which were exercised, expired on December 5, 2001.

         As described below, under the heading “Factors that may affect our future results and financial condition,” acquisitions involve a number of risks, including risks relating to the integration of the acquired company’s operations, personnel, and products. There can be no assurance that the integration of previously acquired companies, or the integration of any future acquisitions, will be accomplished successfully, and the failure to accomplish effectively any of these integrations could have a material adverse effect on our results of operations and financial condition.

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         Three and six months ended June 30, 2002 compared to June 30, 2001 (dollars in millions):

          This selected financial data for the three and six months ended June 30, 2002 and 2001 contains certain financial information that has been restated. (See Note 11 to the unaudited condensed consolidated financial statements for further discussion of this matter.)

                                                                     
        Three months ended June 30,   Six months ended June 30,
        2002   2001   Change   2002   2001   Change
       
 
 
 
 
 
             
Net revenues
                                                               
 
License fees
  $ 7.9     $ 9.4     $ (1.5 )     (16.0 )%   $ 18.1     $ 20.8     $ (2.7 )     (13.0 )%
 
Services
    8.3       11.0       (2.7 )     (24.5 )%     17.2       21.3       (4.1 )     (19.2 )%
 
   
     
     
             
     
     
         
   
Total net revenues
    16.2       20.4       (4.2 )     (20.6 )%     35.3       42.1       (6.8 )     (16.2 )%
As a percentage of net revenues:
                                                               
 
License fees
    48.8 %     46.1 %                     51.3 %     49.4 %                
 
Services
    51.2 %     53.9 %                     48.7 %     50.6 %                
 
   
     
                     
     
                 
   
Total net revenues
    100.0 %     100.0 %                     100.0 %     100.0 %                
Gross margin — license fees
  $ 7.3     $ 8.4     $ (1.1 )     (13.1 )%   $ 16.7     $ 19.0     $ (2.3 )     (12.1 )%
Gross margin — service
    6.7       8.6     $ (1.9 )     (22.1 )%     13.9       17.0     $ (3.1 )     (18.2 )%
 
   
     
     
             
     
     
         
   
Total gross margin
  $ 14.0     $ 17.0     $ (3.0 )     (17.6 )%   $ 30.6     $ 36.0     $ (5.4 )     (15.0 )%
As a percentage of net revenue:
                                                               
 
Gross margin — license fees
    45.1 %     41.2 %                     47.3 %     45.1 %                
 
Gross margin — service
    41.3 %     42.1 %                     39.4 %     40.4 %                
 
   
     
                     
     
                 
   
Total gross margin
    86.4 %     83.3 %                     86.7 %     85.5 %                
Research and development
  $ 3.6     $ 4.8     $ (1.2 )     (25.0 )%   $ 7.2     $ 10.5     $ (3.3 )     (31.4 )%
 
As a percentage of net revenue:
    22.2 %     23.5 %                     20.4 %     24.9 %                
Sales and marketing
  $ 10.2     $ 11.2     $ (1.0 )     (8.9 )%   $ 19.8     $ 25.1     $ (5.3 )     (21.1 )%
 
As a percentage of net revenue:
    63.0 %     54.9 %                     56.1 %     59.6 %                
General and administrative
  $ 2.5     $ 3.1     $ (0.6 )     (19.3 )%   $ 5.0     $ 6.7     $ (1.7 )     (25.4 )%
 
As a percentage of net revenue:
    15.4 %     15.2 %                     14.2 %     15.9 %                
Amortization of intangible assets
  $ 0.8     $ 1.4     $ (0.6 )     (42.9 )%   $ 1.6     $ 2.9     $ (1.3 )     (44.8 )%
 
As a percentage of net revenue:
    4.9 %     6.9 %                     4.5 %     6.9 %                
Loss on investment exchange
  $     $ 1.8     $ (1.8 )     %   $     $ 1.8     $ (1.8 )     %
 
As a percentage of net revenue:
    0.0 %     8.8 %                     0.0 %     4.3 %                
Interest income and other, net
  $ 0.1     $ 0.7     $ (0.6 )     (85.7 )%   $ 0.2     $ 1.8     $ (1.6 )     (88.9 )%
 
As a percentage of net revenue:
    0.1 %     3.4 %                     .1 %     4.3 %                
Foreign currency transaction losses
  $ (0.7 )   $ 0.2     $ (0.9 )     (450 )%   $ (1.3 )   $ (.2 )   $ (1.1 )     (550.0 )%
 
As a percentage of net revenue:
    (4.3 )%     0.1 %                     3.7 %     .1 %                
Provision for income taxes
  $ 0.1     $ 0.3     $ (0.2 )   (66.7 )%   $ 0.2     $ 0.67     $ (0.4 )     (66.7 )%
 
Effective tax rate
    0.6 %     1.5 %                     .1 %     1.4 %                
Net income loss
  $ (3.8 )   $ (4.5 )   $ 0.7     (15.6 )%   $ (4.3 )   $ (10.0 )   $ 5.7       (57.0 )%
 
As a percentage of net revenue:
    (23.5 )%     (22.1 )%                     (12.2 )%     (23.8 )%                

Net revenues

         Our revenues are derived from the sale of software licenses and related services, which include maintenance and support, consulting and training services. License fees are earned under software license agreements with end-users and resellers and are generally recognized as revenue upon shipment of the software if collection of the resulting receivable is probable, the fee is fixed and determinable and vendor-specific objective evidence exists to allocate the total fee to all undelivered elements of the arrangement. Certain of our sales are made to domestic distributors under agreements allowing right-of-return and price protection on unsold merchandise. Accordingly, we defer recognition of such sales until the distributor sells the merchandise. Our international distributors generally do not have return rights and, as such, we generally recognize sales to international distributors upon shipment, if all other revenue recognition criteria have been met.

         Services revenues are derived from software updates for existing software products, user documentation and technical support, generally under annual service agreements. These revenues are recognized ratably over the terms of such agreements. If the services

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are included in the initial licensing fee, the fair value of the services is unbundled and recognized ratably over the related service period. Service revenues derived from consulting and training are deferred and recognized, when the services are performed, and the collectibility is deemed probable.

         License fees and services revenues decreased $1.5 million and $2.7 million, respectively, and $2.7 million and $4.1 million, respectively, for the three and six month periods ended June 30, 2002 as compared to the same periods in 2001. Total net revenues for the three and six month periods ended June 30, 2002 decreased $4.2 million and $6.8 million, respectively, from those recorded in the three and six month periods ended June 30, 2001. These decreases result from continued customer decisions to cancel or postpone purchases of our products, due to the sluggish North American and European economies, to competitive pressures on our average selling prices, and to financial pressures experienced by our customers and targeted customers.

         We have operations worldwide with sales offices located in the United States, Europe, Canada, Latin America, and Israel. Revenues outside of North America (United States and Canada) as a percentage of total net revenues were approximately 30% and 28% for the three months ended June 30, 2002 and 2001, respectively, and 28% and 27% for the six months ended June 30, 2002 and 2001, respectively.

         No customer accounted for 10% or more of net revenues in any of the three or six month periods ended June 30, 2002 or 2001.

Gross margin

         Gross margin increased slightly as a percentage of net revenues to 86.3% and 83.3% and to 86.7% from 85.6%, respectively, but declined 17.7% and 15.0% respectively, in absolute dollars for the three and six month periods ended June 30, 2002 as compared to the three and six month periods ended June 30, 2001. This decline in absolute dollars is primarily the result of the decrease in net revenues of $4.2 million and $6.8 million, respectively for the three and six month periods ended June 30, 2002 compared to the three and six month periods ended June 30, 2002 and reductions in cost of revenues for the three and six month periods ended June 30, 2002 of $1.2 million and $1.4 million, respectively, as compared to the three and six month periods ended June 30, 2001. Our cost of revenues for the three month period ended June 30, 2002 increased $0.2 million from those recorded in the three month period ended March 31, 2002. Cost of revenues includes direct and indirect expenses associated with both license and service revenues.

         License cost of revenues primarily includes costs associated with order processing, product packaging, documentation and software duplication, the amortization and write-down of acquired technology, and royalties paid to third parties for licensed software incorporated into our products. Service cost of revenues includes costs associated with both consulting and customer service, and consists primarily of salaries and commissions, benefits, travel, and occupancy expenses.

         Cost of revenues for license fees decreased as a percentage of net license revenues to 7.3% and 7.6%, respectively, for the three and six month periods ended June 30, 2002 as compared to 7.6% and 8.7% for the same periods in 2001, and declined in absolute dollars for both the three and six month periods ended June 30, 2002 as compared to the same periods in 2001. These decreases in both percentage of revenues and in absolute dollars were primarily the result of reductions in headcount of 6 full-time employees in operations from the second quarter of 2001 to the second quarter of 2002, continuing cost reduction efforts, and a reduction in net license revenue of $1.5 million and $2.7 million, respectively, for the three and six month periods ended June 30, 2002 as compared to the same periods in 2001.

         Cost of revenues for services decreased to 19.9% and 19.3%, respectively, as a percentage of net services revenues for the three and six month periods ended June 30, 2002 from 21.6% and 20.1% for the comparable periods in 2001 and declined in absolute dollars for both the three and six month periods ended June 30, 2002 as compared to the same periods in 2001. The decline in cost of revenues for services primarily resulted from a reduction in head count of 28 full-time employees in customer service and consulting from the second quarter of 2001 to the second quarter of 2002.

         Gross margin as a percentage of net revenues may fluctuate in the future due to increased price competition, the mix of distribution channels that we use, the mix of license fee revenues versus service revenues, the mix of products sold, and the mix of international versus domestic revenues. We typically recognize higher gross margins on direct sales than sales through our indirect channels of distribution, which generally carry lower margins.

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Research and development

         Research and development, or R & D, expenses primarily consist of salaries and benefits, occupancy and travel expenses, and fees paid to outside consultants. R & D expenses decreased, in absolute dollars and as a percentage of net revenues for the three and six month periods ended June 30, 2002 as compared to the three and six month periods ended June 30, 2001, primarily as a result of a reduction in headcount of 6 full-time employees for research and development activities from the second quarter of 2001 to the second quarter of 2002.

         Software development costs are accounted for in accordance with SFAS No. 86, Accounting for the Costs of Computer Software to be Sold, Leased or Otherwise Marketed, under which we are required to capitalize software development costs after technological feasibility is established, which we define as a working model and further define as a beta version of the software. The establishment of technological feasibility and the ongoing assessment of the recoverability of these costs requires considerable judgment by management with respect to certain external factors; including, but not limited to, anticipated future gross product revenue, estimated economic life, and changes in technology. Costs that do not qualify for capitalization are charged to R&D expense when incurred. We did not capitalize any software development costs in any of the three or six month periods ended June 30, 2002 or June 30, 2001.

Sales and marketing

         Sales and marketing expenses consist primarily of salaries and commissions of sales and marketing personnel, advertising, promotional expenses, occupancy, and related costs. Sales and marketing expenses decreased in absolute dollars for the three and six month periods ended June 30, 2002 as compared to the same periods in 2001, primarily due to the reduction in sales and support staff of 61 full-time employees from the second quarter of 2001 to the second quarter of 2002 and our ongoing cost reduction efforts in 2001 and 2002. For the three month period ended June 30, 2002, these expenses increased as a percentage of net revenues as compared to the same period in 2001. However, for the six month period ended June 30, 2002, expenses decreased as a percentage of net revenues as compared to the same period in 2001 primarily because of the decrease in absolute dollars spent on sales and marketing offset in part by the decline in net revenues.

General and administrative

         General and administrative expenses consist primarily of salaries, benefits, accounting, operating, legal, and proportionate shares of occupancy expenses for our human resources, legal, information technology, facilities and general management functions as well as bad debt expense. General and administrative expenses decreased in absolute dollars for the three and six month periods ended June 30, 2002 as compared to the same periods in 2001. For the three month period ended June 30, 2002, expenses increased as a percentage of net revenues as compared to the same period in 2001 primarily as a result of the decrease in net revenues. For the six month period ended June 30, 2002, expenses decreased as a percentage of net revenues as compared to the same period in 2001, primarily as a result of our ongoing cost reduction efforts.

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Interest income and other, net

         Interest income and other, net for the three and six month periods ended June 30, 2002 and 2001, respectively, are as shown in the following table (In thousands):

                                   
      Three months ending
June 30,
  Six months ending
June 30,
     
 
      2002   2001   2002   2001
     
 
 
 
                       
Interest income:
 
On cash and investments
  $ 97     $ 265     $ 196     $ 576  
 
On tax refunds
    2       436       2       1,299  
Interest expense
  (3 )   (8 )   (22 )   (29 )
Other income (expense)
  26         27     (1 )
 
   
     
     
     
 
 
Total
  $ 122     $ 693     $ 203     $ 1,845  
 
   
     
     
     
 

         The reduction in earned interest results from a reduction of our cash balances and lower interest rates from 2001 to 2002.

         Interest income on tax refunds for 2001 includes $0.9 million received on a $4.3 million income tax refund received in the first quarter of 2001 and $0.4 million received on a $3.1 million income tax refund received in the second quarter of 2001. For the three and six month periods ended June 30, 2002, interest income of $2,000 was received on an income tax refund of $20,000.

         Transaction gains and losses from foreign currency activity excludes activity flowing through our inter-company accounts (see below).

Foreign currency transaction losses

         For the three and six month periods ended June 30, 2002, we recorded transaction losses associated with inter-company accounts of approximately $0.7 million and $1.3 million, respectively, almost exclusively as a result of the decline in the value of the Israeli Shekel against the U.S. dollar and the Euro. For the comparable three and six month periods of fiscal year 2001, the transaction gain associated with inter-company accounts was approximately $0.2 million and the transaction loss was $0.2 million respectively.

Provision for income taxes

         Our provisions for income taxes primarily relates to international and state taxes.

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Liquidity and capital resources

         
    June 30,
(In millions)   2002

 
As of:
   
     Cash and cash equivalents
  $ 30.6  
     Short-term investments
    0.2  
For the six month period:
   
     Net cash used in operating activities
    (.8 )
     Net cash used in investing activities
    (0.5 )
     Net cash used in financing activities
    (1.3 )

         Since our inception, our operations have been financed primarily through cash provided by operations and sales of capital stock. Our primary financing activities to date consist of our initial and secondary stock offerings and preferred stock issuances, from which we derived aggregated net proceeds of approximately $72.5 million. We do not have a bank line of credit.

         During the six months ended June 30, 2002, our aggregate cash, cash equivalents and short-term investments decreased from $33.6 million to $30.8 million. This decrease resulted primarily from operating losses, the reduction in prepaids and other current assets, accounts payable and accrued liabilities, deferred revenue offset in part by the decrease in accounts receivable. Cash was also consumed for the purchase of approximately $1.6 million of our common stock.

         Our principal investing activities to date have been the purchase of short-term and long-term investments, business acquisitions, and equipment purchases. We do not have any specific commitments with regard to future capital expenditures.

         Net cash provided by and used in financing activities in the six month periods ended June 30, 2002 reflects our purchases of our common stock, from time to time, through the open market.

         Our Board of Directors, or Board, has authorized the purchase from time to time of up to 2,142,857 shares of our common stock through open market purchases. In the twelve months ended December 31, 2001, we repurchased 337,221 shares of our common stock on the open market at an average purchase price of $5.49 per share for a total cost of approximately $1.9 million. During the six months ended June 30, 2002, we repurchased 279,855 shares of our common stock on the open market at an average purchase price of $5.87 per share for a total cost of approximately $1.6 million. Cumulatively, as of June 30, 2002, we had repurchased 1,668,371 shares of our common stock at an average price of $11.90 per share for a total cost of approximately $19.9 million.

         At June 30, 2002, we had working capital of $16.1 million. We believe that our current cash balances and future operating cash flows will be sufficient to meet our working capital and capital expenditure requirements for the foreseeable future.

Disclosures about market risk

Interest rate risk

         Our exposure to market risk for changes in interest rates relates primarily to our investment portfolio. We place our investments with high credit quality issuers and, by policy, limit our credit exposure with any one issuer. As stated in our policy, we are averse to principal loss, and seek to preserve our invested funds by limiting default risk, liquidity risk, and territory risk.

         We mitigate default and liquidity risks by investing only in high credit quality securities, and by positioning our portfolio to respond appropriately to a significant reduction in the credit rating of any investment issuer or guarantor. To ensure portfolio liquidity, the portfolio includes only marketable securities with active secondary or resale markets. We mitigate territory risk by only allowing up to 25% of the portfolio to be placed outside of the United States.

Foreign currency risk

         We conduct business in various foreign currencies, primarily in Europe and Israel. Prior to 2000, we had established a foreign currency-hedging program, utilizing foreign currency forward exchange contracts (forward contracts) to hedge certain foreign currency exposures in certain European countries. Under this program, increases or decreases in our foreign currency transactions were partially offset by gains and losses on the forward contracts, so as to mitigate the possibility of short-term earnings volatility.

         We have not entered into any foreign currency forward contracts in either 2002 or 2001.

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Factors that may affect our future results and financial condition

         Our business is subject to a number of risks and uncertainties. You should carefully consider the risks described below, in addition to the other information contained in this Report and in our other filings with the SEC. The risks and uncertainties described below are not the only ones facing our company. Additional risks and uncertainties not presently known to us or that we currently deem immaterial may also affect our business operations. If any of these risks actually occur, our business, financial condition or results of operations could be seriously harmed. In that event, the market price for our common stock could decline and you may lose part or all of your investment.

Our operating results have fluctuated significantly in the past and may continue to do so in the future, which could cause our stock price to decline

         We have experienced, and expect to experience in future periods, significant fluctuations in operating results that may be caused by many factors including, among others:

    general economic conditions, in particular, the recent slowdown of purchases of information technology due to current economic conditions in North America and financial pressures experienced by our customers and targeted customers;
 
    demand for our products;
 
    introduction or enhancements to our products and those of our competitors;
 
    technological changes in computer networking;
 
    competitive pricing pressures;
 
    market acceptance of new products;
 
    customer order deferrals in anticipation of new products and product enhancements;
 
    the size and timing of individual product orders;
 
    mix of international and domestic revenues;
 
    mix of distribution channels through which our products are sold;
 
    impact of, or failure to enter into, strategic alliances to promote our products;
 
    quality control of our products;
 
    changes in our operating expenses;
 
    personnel changes; or
 
    foreign currency exchange rates.

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         In addition, our acquisitions, including past acquisitions, of complementary businesses, products or technologies may cause fluctuations in our operating results due to in-process research and development charges, the amortization of acquired intangible assets, and integration costs such as those recorded in connection with the acquisitions of FTP, Wall Data, Simware, and Aqueduct.

         Since we generally ship software products within a short period after receipt of an order, we do not typically have a material backlog of unfilled orders, and our revenues in any one quarter are substantially dependent on orders booked in that quarter and particularly in the last month of that quarter. Our expenses are based in part on our expectations as to future revenues and to a large extent are fixed. Therefore, we may be unable to adjust spending in a timely manner to compensate for any unexpected revenue shortfall. Accordingly, any significant shortfall of demand for our products in relation to our expectations or any material delay of customer orders would have an almost immediate adverse impact on our operating results and on our ability to achieve profitability.

         As a result, we believe that period-to-period comparisons of our results of operations are not necessarily meaningful and should not be relied upon as indications of future performance. Fluctuations in our operating results have caused, and may in the future cause us to perform below the expectations of public market analysts and investors. If our operating results fall below market expectations, the price of our common stock may fall.

We have not been profitable on an annual basis since 1995 and may never achieve profitability in the future

         We had a net loss from operations of approximately $12.4 million for the year ended December 31, 2001. Despite our operating profit in the first quarter of 2002, we were not profitable in the second or third quarters of 2002 and have not achieved profitability on an annual basis since 1995, and we may never obtain sufficient revenues to sustain profitability in any future period. In addition, price competition may make it difficult for us to achieve profitability. Increasing competition may cause our prices to decline, which would harm our operating results. We expect our prices for our software products to decline over the next few years. We expect to face increased competition in markets where we sell our products, which will make it more difficult to increase or maintain our revenues or maintain our prices and profit margins. We need to significantly increase our sales volume and/or reduce our costs to be profitable in future periods. If anticipated increases in sales volume do not keep pace with anticipated pricing pressures, our revenues would decline and our business could be harmed. Despite our efforts to introduce enhancements to our products, we may not be successful in maintaining our pricing.

We rely significantly on third parties for sales of our products and our revenues could decline significantly with little or no notice

         We rely significantly on our independent distributors, systems integrators, and value-added resellers for marketing and distribution of our products. The agreements in place with these organizations are generally non-exclusive, of limited duration, are terminable with little or no notice by either party and generally do not contain minimum purchase requirements. These distributors of our products are not within our control and generally represent competing product lines of other companies in addition to our products. There can be no assurance that these organizations will give a high priority to the marketing of our products, and they may give a higher priority to the products of our competitors.

         Furthermore, our results of operations can also be materially adversely affected by changes in the inventory strategies of our resellers, which can occur rapidly and may not be related to end-user demand. As part of our continued strategy of selling through multiple distribution channels, we expect to continue using indirect distribution channels, particularly value-added resellers and system integrators, in addition to distributors and original equipment manufacturers. Any material increase in our indirect sales as a percentage of revenues may adversely affect our average selling prices and gross margins due to lower unit costs that are typically charged when selling through indirect channels. There can be no assurance that we will be able to attract or retain resellers and distributors who will be able to market our products effectively, will be qualified to provide timely and cost-effective customer support and service, or will continue to represent our products. If we are unable to recruit or retain important resellers or distributors or if they decrease their sales of our products, we may suffer a material adverse effect on our business, financial condition or results of operations.

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We had been notified by Nasdaq that our stock price had fallen below the minimum bid price listing requirement to maintain a listing on the Nasdaq National Market and had been subsequently notified that our failure to timely file our Form 10-Q for the quarter ended June 30, 2002 may subject our common stock to delisting; the low price of our common stock may impair its liquidity

         We received a letter from the staff of the Nasdaq Stock Market, or Nasdaq, dated June 20, 2002 notifying us that we no longer complied with the minimum bid price requirement for continued listing, as set forth in Marketplace Rule 4450(a)(5), and that our stock was therefore subject to delisting from the Nasdaq National Market.

         On August 21, 2002, we received a letter from the Nasdaq Stock Market, Inc. notifying us of our failure to timely file our Form 10-Q for the quarter ended June 30, 2002 as required by the Nasdaq National Market under Nasdaq Marketplace Rule 4310(c)(14). This failure subjected our common stock to delisting by the Nasdaq National Market. Nasdaq indicated that it would consider this additional delinquency in determining whether continued listing of our common stock on the Nasdaq National Market was appropriate.

         On September 12, 2002, we communicated with the Panel with an update as to the implementation of our reverse stock split and the re-audit of our financial results for the years ended December 31, 2001 and 2000. In the correspondence we mentioned that stockholders representing a majority of our outstanding common stock at the Special Meeting of the Stockholders held on August 28, 2002 had approved our reverse stock split. Given the additional time needed to complete the re-audit work by our independent accountants, we requested an extension to our September 13, 2002 compliance date.

         On September 18, 2002, we received a letter from Nasdaq acknowledging that on September 4, 2002, we implemented a reverse stock split at a ratio of one-for-seven that resulted, as of September 17, 2002, in our regaining compliance with the minimum bid price of $1.00 per share by trading at or above the $1.00 per share minimum bid price for ten consecutive trading days. The Panel determined to continue the listing of our common stock on the Nasdaq National Market on the condition that on or before November 1, 2002 we file our delinquent Form 10-Q for the period ended June 30, 2002 and all amended public reports required to be filed with the Securities and Commission, or Commission and that we otherwise continue to comply with all other continued listing requirements of Nasdaq.

         On November 5, 2002, we received additional correspondence from the Panel extending to November 14, 2002 the date by which we are required to comply with the continued listing requirements of Nasdaq by filing our Forms 10-Q for the quarters ending June 30, 2002 and September 30, 2002 and all amended public reports required to be filed with the Commission.

         On November 14, 2002, we communicated with the Panel with respect to our failure to file our Forms 10-Q for the quarters ended June 30, 2002 and September 30, 2002 and all amended public reports required to be filed with the Commission, as required by the November 5, 2002 correspondence from the Panel, and requested an extension of our November 14, 2002 target date. As of the date of this report, the Panel has not responded to our request. In the event that the Panel does not grant our request for an extension or, if granted, we fail to comply with any terms of the Panel's decision, our securities may be delisted from Nasdaq and may be traded over-the-counter or on the “Pink Sheets,” assuming we meet the qualification requirements for either or both of these markets.

         Since regaining compliance with Nasdaq’s $1.00 minimum bid price listing requirement, the bid price for our common stock has at times fallen below $1.00. Even if we regain compliance with Nasdaq rules, if our common stock trades below $1.00 for thirty consecutive days, we may again be subject to delisting by Nasdaq.

Our acquisitions may have a material adverse effect on our operating results and financial condition

         We consummated several merger and acquisition transactions, including the acquisitions of Wall Data and Simware in the fourth quarter of 1999, and the acquisition of Aqueduct in the second quarter of 2000. These acquisitions were motivated by various factors, including the desire to obtain new technologies, expand and enhance our product offerings, expand our customer base, attract key personnel, and strengthen our presence in the international and OEM marketplaces. Product and technology acquisitions entail numerous risks, including:

    the diversion of management’s attention away from day-to-day operations;
 
    difficulties in the assimilation of acquired operations and personnel (such as sales, engineering, and customer support);
 
    the integration of acquired products with existing product lines;
 
    the failure to realize anticipated benefits of cost savings and synergies;
 
    the loss of customers;
 
    undisclosed liabilities;
 
    adverse effects on reported operating results;
 
    the amortization of acquired intangible assets;

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    the loss of key employees; and
 
    the difficulty of presenting a unified corporate image.

We have undergone significant restructurings, which may have a material adverse effect on our operating results

         In early December 1999, following our acquisitions of Wall Data and Simware, we initiated a plan to restructure our worldwide operations in order to integrate the operations of Wall Data and Simware. We undertook further restructurings of our operations, primarily in North America, in August 2000 and again in August 2002. Both restructuring plans involved reductions in our worldwide workforce and the consolidation of certain of our sales, customer support, and research and development facilities. These restructuring plans may not be successful and may not improve future operating results. Completion of the restructuring plans may disrupt our operations and have a material adverse effect on our business, financial condition and results of operations. We may also be required to implement additional restructuring plans in the future.

         The successful combination of companies requires coordination of sales and marketing with research and development efforts, and can be difficult to accomplish. The integration of both Wall Data and Simware involved geographically separated organizations (in suburban Kirkland, Washington; Boston, Massachusetts; Cupertino and Irvine, California; Ottawa, Ontario, Canada; and Haifa, Israel), and personnel with diverse business backgrounds and corporate cultures. We believe that factors such as the ongoing attention and dedication of management and resources required to effect the complete integration of both Wall Data and Simware, and the consequent disruption in the business of all parties involved, contributed to interruptions and loss of momentum in our business activities. Our ability to maintain or increase revenues from the sale of products from Wall Data and Simware on an ongoing basis depends in part on our ability to effectively respond to these factors.

We may not be able to successfully make acquisitions of or investments in other companies or technologies

         We have very limited experience in acquiring or making investments in companies, technologies or services. We regularly evaluate product and technology acquisition opportunities and anticipate that we may make additional acquisitions in the future if we determine that an acquisition would further our corporate strategy. Acquisitions in our industry are particularly difficult to assess because of the rapidly changing technological standards in our industry. If we make any acquisitions, we will be required to assimilate the personnel, operations and products of the acquired business and train, retain and motivate key personnel from the acquired business. However, the key personnel of the acquired business may decide not to work for us. Moreover, if the operations of an acquired company or business do not meet our expectations, we may be required to restructure the acquired business, or write-off the value of some or all of the assets of the acquired business as we did in the third quarter of 2000. No assurance can be given that any acquisition by us will or will not occur, that if an acquisition does occur, that it will not materially and adversely affect us, or that any such acquisition will be successful in enhancing our business. If any acquisitions are effected through the issuance of stock, our stockholders may suffer dilution and any cash used would weaken our balance sheet.

We are dependent upon our key management for our future success, and few of our managers are obligated to stay with us

         Our success depends on the efforts and abilities of our senior management and certain other key personnel. Many of our key employees are employed on an at-will basis. If any of our key employees were to leave or were unable to work and we were unable to find a suitable replacement, then our business, financial condition and results from operations could be materially harmed.

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We may not be able to hire and retain qualified employees, which would impair our ability to grow

         The majority of our employee workforce is located in the competitive employment markets of Silicon Valley in California; the suburban Boston area; the suburban Seattle area; Ottawa, Ontario, Canada; and Haifa, Israel. From the latter half of 1996 until recently, we (and, prior to their acquisitions, both FTP and Wall Data) experienced high attrition at all levels and across all functions within our organization. The attrition we have experienced was attributable to various factors including, among others, industry-wide demand exceeding supply for experienced engineering and sales professionals, the effects of our restructurings and acquisitions and our results of operations. Managing employee attrition, integrating acquired operations and products, and expanding both the geographic areas of our customer base and operations have resulted in substantial demands on our management resources, and increased the difficulty of hiring, training, and assimilating new employees. Any failure by us to attract and retain qualified employees or to train or manage our management and employee base could have a material adverse effect on our business, financial condition, and results of operations.

We face significant competition and competition in our market is likely to increase and could harm our business

         The market for our products is intensely competitive and characterized by rapidly changing technology, evolving industry standards, price erosion, changes in customers’ needs, and frequent new product introductions. We anticipate continued growth and competition in our industry and the entrance of new competitors into our market, and accordingly, the market for our products will remain intensely competitive. We expect that competition will increase in the near term and that our primary long-term competitors may not yet have entered the market. Several key factors contribute to the continued growth of our marketplace including the proliferation of Microsoft Windows client server technology, and the continued implementation of web-based access to corporate mainframe and midrange computer systems. Our connectivity software products compete with major computer and communication systems vendors, including Microsoft, IBM, and Sun Microsystems, Inc., as well as smaller networking software companies such as Jacada Ltd, Seagull, and Hummingbird Communications Ltd. We also face competition from makers of terminal emulation software such as Attachmate Corporation, and WRQ, Inc.

         Many of our current competitors have, and many of our future competitors may have substantially greater, financial, technical, sales, marketing and other resources, in addition to greater name recognition and a larger customer base than us. The market for our products is characterized by significant price competition and we anticipate that, in the future, we will face increasing pricing pressures from our competitors. In addition, our current and future competitors may be able to respond more quickly to new or emerging technologies and changes in customer requirements than we can. Increased competition could result in price reductions, fewer customer orders, reduced gross profit margins, and loss of market share, any of which could harm our business.

         Furthermore, our competitors could seek to expand their product offerings by designing and selling products using technology that could render obsolete or adversely affect sales of our products. These developments may adversely affect sales of our products either by directly affecting customer-purchasing decisions or by causing potential customers to delay their purchases of our products. Several of our competitors have developed proprietary networking applications and certain of such vendors, including Novell, provide a TCP/IP protocol suite in their products at little or no additional cost. In particular, Microsoft has embedded a TCP/IP protocol suite in its Windows 95, Windows 98, Windows 2000, Windows ME, and Windows NT operating systems. We have products, which are similar to connectivity products marketed by Microsoft. Microsoft is expected to increase development of such products, which could have a material adverse effect on our business, financial condition or results of operations.

If we fail to manage technological change, respond to consumer demands or evolving industry standards or if we fail to enhance our products’ interoperability with the products of our customers, demand for our products will decrease and our business will suffer

         From time to time, many of our customers have delayed purchase decisions due to the confusion in the marketplace relating to rapidly changing technology and product introductions. To maintain or improve our position in our industry, we must successfully develop, introduce, and market new products and product enhancements on a timely and cost-effective basis. We have experienced difficulty from time-to-time in developing and introducing new products and enhancing existing products in a manner that satisfies customer requirements and changing market demands. Any further failure by us to anticipate or respond adequately to changes in technology and customer preferences, or any significant delays in product development or introduction, could have a material adverse effect on our business, financial condition, and results of operations. The failure to develop products or product enhancements incorporating new functionality on a timely basis could cause customers to delay the purchase of our current products or cause customers to purchase products from our competitors; either situation would adversely affect our business, financial condition, and results of operations. We may not be successful in developing new products or enhancing our existing products on a timely basis, and

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any new products or product enhancements developed by us may not achieve market acceptance. In addition, we incorporate software and other technologies owned by third parties into certain of our products and as a result, we are dependent upon such third parties’ ability to enhance their current products, to develop new products that will meet changing customer needs on a timely and cost-effective basis, and to respond to emerging industry standards and other technological changes.

We depend upon technology licensed from third parties, and if we do not maintain these license arrangements, we will not be able to ship many of our products and our business will be seriously harmed

         Certain of our products incorporate software and other technologies developed and maintained by third parties. We license these technologies from third parties under agreements with a limited duration and we may not be able to maintain these license arrangements. If we fail to maintain our license arrangements or find suitable replacements, we would not be able to ship many of our products and our business would be materially harmed. For example, we have a license agreement with Dart Communications, Inc. for Power TCP Telnet and Power TCP VT320 for 5 years which we use in the OnWeb product line. There can be no assurance that we would be able to replace the functionality provided by the third party technologies currently offered in conjunction with our products if those technologies become unavailable to us or obsolete or incompatible with future versions of our products or market standards.

We depend upon the compatibility of our products with applications operating on Microsoft Windows to sell our products

         Substantially all of our net revenues have been derived from the sales of products that provide internetworking applications for the Microsoft Windows environment and are marketed primarily to Windows users. As a result, sales of certain of our products might be negatively impacted by developments adverse to Microsoft’s Windows products. In addition, our strategy of developing products based on the Windows operating environment is substantially dependent on our ability to gain pre-release access to, and to develop expertise in, current and future Windows developments by Microsoft. If we are unable to provide on a timely basis products compatible with future Windows releases, our business could be harmed.

The loss of any of our strategic relationships would make it more difficult to keep pace with evolving industry standards and to design products that appeal to the marketplace

         Our future success depends on our ability to maintain and enter into new strategic alliances and OEM relationships to develop necessary products or technologies, to expand our distribution channels or to jointly market or gain market awareness for our products. We currently rely on strategic relationships, such as those with Microsoft, to provide us with state of the art technology, assist us in integrating our products with leading industry applications and help us make use of economies of scale in manufacturing and distribution. However, we do not have written agreements with many of our strategic partners that could ensure these relationships will continue for a significant period of time. Many of our agreements with these partners are informal and may be terminated by them at any time. There can be no assurance that we will be successful in maintaining current alliances or developing new alliances and relationships or that such alliances and relationships will achieve their intended purposes.

We may be subject to product returns, product liability claims and reduced sales because of defects in our products

         Software products as complex as those offered by us may contain undetected errors or failures when first introduced or as new versions are released. The likelihood of errors is higher when a new product is introduced or when new versions or enhancements are released. Errors may also arise as a result of defects in the products that are incorporated into our products. There can be no assurance that, despite testing by us and by current and potential customers, errors will not be found in new products or product enhancements after commencement of commercial shipments, which could result in loss of or delay in market acceptance. We may be required to devote significant financial resources and personnel to correct any defects. Known or unknown errors or defects that affect the operation of our products could result in the following, any of which could have a material adverse effect on our business, financial condition, and results of operations:

    delay or loss of revenues;
 
    cancellation of a purchase order or contract due to defects;
 
    diversion of development resources;
 
    damage to our reputation;

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    failure of our products to achieve market acceptance;
 
    increased service and warranty costs; and
 
    litigation costs.

         Although some of our licenses with customers contain provisions designed to limit our exposure to potential product liability claims, these contractual limitations on liability may not be enforceable. In addition, our product liability insurance may not be adequate to cover our losses in the event of a product liability claim resulting from defects in our products and may not be available to us in the future.

Our business depends upon licensing our intellectual property, and if we fail to protect our proprietary rights, our business could be harmed

         Our ability to compete depends substantially upon our internally developed technology. We rely primarily on a combination of copyright and trademark laws, trade secrets, confidentiality procedures, and contractual provisions to protect our proprietary rights. We seek to protect our software, documentation and other written materials under trade secret and copyright laws, which afford only limited protection, and, to a lesser extent, patent laws. Despite our efforts to protect our proprietary rights, unauthorized parties may attempt to copy aspects of our products or to obtain and use information that we regard as proprietary. Policing unauthorized use of our products and technology is difficult and, while we are unable to determine the extent to which piracy of our software products exists, software piracy can be expected to be a persistent problem. In selling our products, we rely primarily on “shrink-wrap” and “click-wrap” licenses that are not signed by licensees and, therefore, may be unenforceable under the laws of certain jurisdictions. In addition, the laws of some foreign countries do not protect our proprietary rights to as great an extent as do the laws of the United States. If we are not successful in protecting our intellectual property, our business could be substantially harmed.

We rely upon trademarks, copyrights and trade secrets to protect our proprietary rights, which are only of limited value

         There can be no assurance that our means of protecting our proprietary rights will be adequate or that our competitors will not independently develop similar technology. In addition, the number of patents applied and granted for software inventions is increasing. Despite any precautions which we have taken:

    laws and contractual restrictions may not be sufficient to prevent misappropriation of our technology or deter others from developing similar technologies;
 
    other companies may claim common law trademark rights based upon state or foreign law which precede our federal registration of such marks; and
 
    current federal laws that prohibit software copying provide only limited protection from software “pirates,” and effective trademark, copyright and trade secret protection may be unavailable or limited in certain foreign countries.

Our pending patent applications may never be issued, and even if issued, may provide us with little protection

         We regard the protection of patentable inventions as important to our business. It is possible that:

    our pending patent applications may not result in the issuance of patents;
 
    our patents may not be broad enough to protect our proprietary rights;
 
    any issued patent could be successfully challenged by one or more third parties, which could result in our loss of the right to prevent others from exploiting the inventions claimed in those patents;
 
    current and future competitors may independently develop similar technology, duplicate our products or design around any of our patents; and
 
    effective patent protection, if any, may not be available in every country in which we do business.

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         If we are not successful in asserting our patent rights, our business could be substantially harmed. At the present time, we have no patents pending and we have been issued approximately 100 patents from the U.S. Patent Office.

We have received notices of claims that may result in litigation and we may become involved in costly and time-consuming litigation over proprietary rights

         Substantial litigation regarding intellectual property rights exists in our industry. We expect that software in our industry may be increasingly subject to third party infringement claims as the number of competitors grows and the functionality of products in different areas of the industry overlap. Third parties may currently have, or may eventually be issued, patents that would be infringed by our products or technology. Certain of these third parties may make a claim of infringement against us with respect to our products and technology. We have received, and may receive in the future, communications from third parties asserting that our products infringe, or may infringe, the proprietary rights of third parties seeking indemnification against such infringement or indicating that we may be interested in obtaining a license from such third parties. Any claims or actions asserted against us could result in the expenditure of significant financial resources and the diversion of management’s time and efforts. In addition, litigation in which we are accused of infringement may cause product shipment delays, require us to develop non-infringing technology or require us to enter into royalty or license agreements even before the issue of infringement has been decided on the merits. If any litigation were not to be resolved in our favor, we could become subject to substantial damage claims and be prohibited from using the technology at issue without a royalty or license agreement. These royalty or license agreements, if required, might not be available on acceptable terms, or at all, and could result in significant costs and harm our business. If a successful claim of infringement is made against us and we cannot develop non-infringing technology or license the infringed or similar technology on a timely and cost-effective basis, our business could be significantly harmed.

Our business is subject to risks from international operations such as legal uncertainty, tariffs, trade barriers and political and economic instability

         We derived approximately 30% of our net revenues from sales outside of North America (United States and Canada) during the three month period ended March 31, 2002 and 25% during the six months ended June 30, 2002. While we expect that international sales will continue to account for a significant portion of our net revenues, there can be no assurance that we will be able to maintain or increase international market demand for our products or that our distributors will be able to effectively meet that demand. Risks inherent in our international business activities generally include, among others:

    unexpected changes in regulatory requirements;
 
    legal uncertainty, including reduced intellectual property protection;
 
    Increased prevalence of intellectual property piracy and misappropriation;
 
    language barriers in business discussions;
 
    cultural differences in the negotiation of contracts and conflict resolution;
 
    time zone differences;
 
    the limitations imposed by U.S. export laws;
 
    changes in markets caused by a variety of political, social and economic factors;
 
    tariffs and other trade barriers;
 
    costs and risks of localizing products for foreign countries;
 
    longer accounts receivable payment cycles;
 
    difficulties in managing international operations;
 
    currency exchange rate fluctuations;

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    potentially adverse tax consequences;
 
    repatriation of earnings; and
 
    the burdens of complying with a wide variety of foreign laws.

           Many of our customers are subject to many of the risks described above. These factors may have an adverse effect on our international sales and, consequently, on our business, financial condition or results of operations. See “ We face risks from the uncertainties of current and future governmental regulation.”

Terrorist attacks and threats or actual war could adversely affect our operating results and the price of our common stock

         The terrorist attacks in the U.S., the U.S. response to these attacks, the threat of war in Iraq, and the related decline in consumer confidence and continued economic weakness have had an adverse impact on our operations. Recent consumer reports indicate that consumer confidence has reached its lowest level since 1993. If consumer confidence continues to decline or does not recover, our revenues and results of operations may continue to be adversely impacted in the remainder of 2002 and beyond. Any escalation in these events or any similar future events may disrupt our operations or those of our customers. These events have had and may continue to have an adverse impact on the U.S. and world economy in general and consumer confidence and spending in particular, which has and could, continue to harm our sales. In addition these events could increase volatility in the U.S. and worldwide financial markets and economy, which could harm our stock price and may limit the capital resources available to us and our customers. This could have significant impact on our operating results, revenues and costs and may result in the increased volatility in the market price of our common stock.

Uncertainties exist regarding our stock repurchase program

         Previously, we announced that our board of directors had approved the repurchase of up to 2,142,857 shares of our common stock. Stock repurchase activities are subject to certain pricing restrictions, stock market forces, management discretion and various regulatory requirements. In addition, such repurchases are at the discretion of our management and may be reduced or stopped altogether at any time. As a result, there can be no assurance as to the timing and/or amount of shares that we may repurchase under this stock repurchase program.

It may be difficult to raise needed capital in the future, which could significantly harm our business

         We may require substantial additional capital to finance our future growth and fund our ongoing operations through the remainder of 2002 and beyond. Our capital requirements will depend on many factors including, among other things:

    acceptance of and demand for our products;
 
    the number and timing of acquisitions and the cost of such acquisitions;
 
    the costs of developing new products;
 
    the costs associated with our expansion; and
 
    the extent to which we invest in new technology and research and development projects.

         Although our current business plan does not foresee the need for further financing activities to fund our operations for the foreseeable future, due to risks and uncertainties in the marketplace as well as a potential of pursuing further acquisitions, we may need to raise additional capital. If we issue additional stock to raise capital particularly at our current low price per share, our stockholders’ percentage ownership in NetManage would be reduced. Additional financing may not be available when needed and, if such financing is available, it may not be available on terms favorable to us. In addition, our current inability to register any shares issued by us in connection with future financing activities or acquisitions on Form S-3 due to our recent failure to timely file our Form 10-Q for the period ended June 30, 2002 may increase the transaction costs of engaging in such activities and may delay the timing of the consummation of transactions.

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Because of their significant stock ownership, our officers and directors can exert significant control over our future direction

         As of August 28, 2002, our officers, directors and entities affiliated with them, in the aggregate, beneficially owned approximately 1.7 million shares, or approximately 19.8% of our outstanding common stock. These stockholders, if acting together, would be able to exert significant influence on all matters requiring approval by our stockholders, including the election of directors, the approval of mergers or other business combination transactions or a sale of all or substantially all of our assets.

Certain provisions of our stock option plan, our shareholder rights plan, and our certificate of incorporation and bylaws make changes of control difficult even if they would be beneficial to stockholders

          Our 1992 Stock Option Plan currently provides that in the event a change in control of NetManage occurs, each outstanding option will automatically accelerate in full, unless: (i) the option is assumed by the successor corporation or otherwise continued in effect or (ii) the option is replaced with a cash incentive program which preserves the spread existing on the unvested option shares (the excess of the fair market value of those shares over the option exercise price payable for such shares) and provides for subsequent payout in accordance with the same vesting schedule in effect for those option shares. In addition, all unvested shares outstanding under the 1992 Stock Option Plan will immediately vest, except to the extent our repurchase rights with respect to those shares are to be assigned to the successor corporation or otherwise continued in effect. Furthermore, all options granted prior to the June 5, 2002 restatement of our 1992 Stock Option Plan will accelerate upon a change in control of NetManage. Our 1999 Nonstatutory Stock Option Plan currently provides that, in the event of a change in control of NetManage, all options outstanding under that plan would become fully vested and exercisable and would be terminated if not exercised prior to the closing of such a change of control transaction. These acceleration of vesting provisions may have the effect of deterring or reducing the price that a potential acquiror would be willing to pay to acquire NetManage.

         We have adopted a stockholder rights plan that would cause substantial dilution to a stockholder, and substantially increase the cost paid by a stockholder, who attempts to acquire us on terms not approved by our board of directors. This could prevent us from being acquired. In addition, our board of directors has the authority without any further vote or action on the part of the stockholders to issue up to 5,000,000 shares of preferred stock and to determine the price, rights, preferences, privileges and restrictions of the preferred stock. This preferred stock, if it is ever issued, may have preference over, and harm the rights of the holders of, our common stock. Although the issuance of this preferred stock will provide us with flexibility in connection with possible acquisitions and other corporate purposes, the issuance of the preferred stock may make it more difficult for a third party to acquire a majority of our outstanding voting stock. We currently have no plans to issue preferred stock.

         Our certificate of incorporation and bylaws include provisions that may have the effect of deterring an unsolicited offer to purchase our stock. These provisions, coupled with the provisions of the Delaware General Corporation Law, may delay or impede a merger, tender offer or proxy contest involving us. Furthermore, our board of directors is divided into three classes, only one of which is elected each year. Directors are only capable of being removed by the affirmative vote of two thirds or greater of all classes of voting stock. These factors may further delay or prevent a change of control.

We face risks from the uncertainties of current and future governmental regulation

         We are not currently subject to direct regulation by any government agency, other than regulations applicable to businesses generally, and there are currently few laws or regulations directly applicable to access to or commerce on the Internet. However, due to the increasing popularity and use of the Internet, it is possible that various laws and regulations may be adopted with respect to the Internet, covering issues such as user privacy, pricing and characteristics and quality of products and services. The adoption of any such laws or regulations may decrease the growth of the Internet, which could in turn decrease the demand for our products, increase our cost of doing business or otherwise have an adverse effect on our business, financial condition or results of operations. Moreover, the applicability to the Internet of existing laws governing issues such as property ownership, libel and personal privacy is uncertain. Further, due to the encryption technology contained in certain of our products, such products are subject to U.S. export controls. There can be no assurance that such export controls, either in their current form or as may be subsequently enacted, will not limit our ability to distribute products outside of the United States or electronically. While we take precautions against unlawful exportation, there can be no assurance that inadvertent violations will not occur, and the global nature of the Internet makes it virtually impossible to effectively control the distribution of our products. In addition, future federal or state legislation or regulation may further limit levels of encryption or authentication technology. Any such export restriction, new legislation or regulation or unlawful exportation could have a material adverse effect on our business, financial condition, or results of operations.

Item 3. Quantitative and qualitative disclosures about market risk

         The information required by Item 3 is incorporated by reference from the section entitled “Disclosures about market risk” found above, under Item 2, “Management’s discussion and analysis of financial condition and results of operations.”

Item 4. Controls and procedures

Not applicable

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PART II OTHER INFORMATION

Item 1. Legal proceedings

Legal proceedings

         On November 22, 1999, Kenneth Fisher filed a complaint alleging violations of the False Claims Act, 31 U.S.C. § 3729 et seq., against us, and our affiliates Network Software Associates, Inc. or NSA, and NetSoft Inc., or NetSoft, in the United States District Court of the District of Columbia. The United States government declined to pursue the action on its own behalf and, therefore, the action is pursued by Kenneth Fisher. We, and our affiliates, first learned of the action when we were served with the amended complaint in May 2001. On September 5, 2001, Mr. Fisher agreed to voluntarily dismiss us from this action in exchange for our agreement to toll, or forego, applicable statutes of limitation as to Mr. Fisher’s claims.

         On May 13, 2002, on an order of the court following defendants’ successful motion to strike the second amended complaint filed by Mr. Fisher on January 31, 2002, the Mr. Fisher filed a Third Amended Complaint, or Complaint, in the United States District Court of the District of Columbia against NSA and NetSoft among numerous other defendants. The Complaint alleges that NSA, NetSoft and the other defendants made false claims to the government to obtain government contracts set aside for entities owned and controlled by disadvantaged persons admitted to the Section 8 (a) Minority Small Business Development Program. Specifically, the Complaint alleges that from 1987 to 1997, NSA, NetSoft, and the other defendants presented false or fraudulent claims for payment or approval to the government in violation of 31 U.S.C. § 3729 (a) (1), and used false records or statements to get claims paid or approved by the government in violation of 31 U.S.C. § 3729 (a) (2) in connection with NSA’s application and certification as a Section 8 (a) minority owned and controlled company. In addition, the Complaint alleges that NSA, NetSoft and the other defendants conspired to defraud the government by fraudulently obtaining NSA’s certification as a Section 8 (a) entity for alleged use by NSA’s Federal Systems Division, in violation of 31 U.S.C. § 3729 (a) (3). Mr. Fisher alleges damages in excess of $30,000,000.

         We did not acquire NSA until July 1997 and had no involvement with the events alleged by Mr. Fisher. However, Mr. Fisher alleges that any liabilities of NSA and NetSoft passed to us. On May 31, 2002, NSA and NetSoft and the other defendants answered the complaint. We, and our affiliates, vigorously dispute Mr. Fisher’s allegations.

We may be contingently liable with respect to certain asserted and unasserted claims that arise during the normal course of business.

Item 2. Changes in securities and use of proceeds

Not applicable

Item 3. Defaults upon senior securities

Not applicable

Item 4. Submission of matters to a vote of security holders

The 2002 Annual Meeting of Stockholders was held at our offices at 10725 N. DeAnza Boulevard, Cupertino, California on Wednesday, June 5, 2002 at 9:00 a.m. Pacific Daylight Time, for the following purposes:

1.   To elect two directors to hold office until the Annual Meeting of Stockholders in the year 2005.
 
2.   To ratify the selection of Arthur Andersen LLP as our independent auditors for the fiscal year ending December 31, 2002.
 
3.   To approve a restatement to our 1992 Stock Option Plan to increase the number of shares reserved for issuance under the Option Plan by 214,286 shares, to effect certain changes to the Option Plan including the addition of an annual share increase provision to the Option Plan beginning in the calendar year 2003 and continuing through the calendar year 2007, and the extension of the term of the Option Plan to April 24, 2012.
 
4.   To approve an amendment to our Employee Stock Purchase Plan to increase the number of shares reserved for issuance under the Purchase Plan by 214,286 shares, to add an annual share increase provision to the Purchase Plan beginning in the calendar year 2003 and continuing through the calendar year 2007, and the extension of the term of the Purchase Plan to April 30, 2012

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Stockholders of record at the close of business on April 15, 2002 were entitled to vote at the meeting.

a.   One the vote for the election of directors, the following individuals received the number of votes indicated:

                   
    For   Withheld
Mr. Uzia Galil
    7,870,939       649,613  
Mr. Darrell Miller
    7,874,152       646,401  

b.   On the motion with respect to the selection of Arthur Andersen LLP as our independent auditors:

                 
For   Against   Abstain
7,620,947     878,717       20,889  

c.   On the motion of the approval of the restatement to our 1992 Stock Option Plan:

                 
For   Against   Abstain
2,423,859     1,589,156       25,913  

d.   On the motion of the approval of the amendment to our Employee Stock Purchase Plan:

                 
For   Against   Abstain
3,024,526     990,863       25,540  

Item 5. Other information

Subsequent events

1.     On July 16, 2002, we filed a preliminary proxy statement that a special meeting of stockholders would be held on Wednesday, August 28, 2002 at 9:00 a.m. local time to consider and act upon a proposed amendment to our Certificate of Incorporation to effect a reverse stock split of our outstanding common stock at a ratio ranging from one-for-three up to one-for-ten.

2.     On July 29, 2002, we filed a definitive proxy statement that a special meeting of stockholders would be held on Wednesday, August 28, 2002 at 9:00 a.m. local time to consider and act upon a proposed amendment to our Certificate of Incorporation to effect a reverse stock split of our outstanding common stock at a ratio of one-for-seven.

3.     At our special meeting of stockholders held on August 28, 2002, our stockholders approved a one-for-seven reverse split of our common stock. The reverse stock split became effective at the close of business on September 3, 2002.

4.     Ido Hardanog was appointed to the position of senior vice president, engineering in October 2002. In addition, in September 2002, Bob Fedorciow joined our management staff as vice president and general manager of Europe.

5.     On November 14, 2002, we communicated with the Panel with respect to our failure to file our Forms 10-Q for the quarters ended June 30, 2002 and September 30, 2002 and all amended public reports required to be filed with the Commission, as required by the November 5, 2002 correspondence from the Panel, and requested an extension of our November 14, 2002 target date. As of the date of this report, the Panel has not responded to our request. In the even that the Panel does not grant our request for an extension or, if granted, we fail to comply with any terms of the Panel's decision, our securities may be delisted from Nasdaq and may be traded over-the-counter or on the “Pink Sheets,” assuming we meet the qualification requirements for either or both of these markets.

Item 6. Exhibits and reports on Form 8-K

a.     None

b.     Reports on Form 8-K.

We filed three reports on Form 8-K during the quarter ended June 30, 2002:

1.   On June 14, 2002, we filed Form 8-K, Item 4. Change in Registrants Certifying Accountant announcing the dismissal of our independent public accountants, Arthur Andersen LLP, and the selection of Deloitte & Touche LLP to serve as our new independent accountants for the fiscal year ending December 31, 2002.
 
2.   On June 27, 2002, we filed Form 8-K, Item 4. Change in Registrants Certifying Accountant, amending the June 14, 2002 filing by incorporating Exhibits 99.2 and 99.3 to the original filing to incorporate by reference a letter from Arthur Andersen LLP to the Securities and Exchange Commission dated June 24, 2002 and a letter from Arthur Andersen LLP to NetManage, Inc. dated June 24, 2002 into the original filing.
 
3.   On June 27, 2002, we filed Form 8-K, Item 5. Other Events pertaining to the receipt of a staff determination letter from The Nasdaq Stock Market, Inc. indicating that we had not met the minimum bid price requirement for continued listing, as set forth in Marketplace Rule 4450(a)(5), and that our common stock was therefore subject to delisting from the Nasdaq National Market. The Form 8-K also announced that we had appealed this determination by requesting a hearing before a Nasdaq listing qualifications panel.

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SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

         
        NETMANAGE, INC.
(Registrant)
         
DATE: November 20, 2002     By:  /s/ Michael Peckham
       
        Michael Peckham
Chief Financial Officer and Senior Vice President
(On behalf of the registrant and as Principal Financial and Accounting Officer)

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CERTIFICATIONS

I, Zvi Alon, certify that:

1.     I have reviewed this quarterly report on Form 10-Q of NetManage, Inc.;

2.     Based on my knowledge, this quarterly report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this quarterly report; and

3.     Based on my knowledge, the financial statements, and other financial information included in this quarterly report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this quarterly report.

       
Date: November 20, 2002    
    /s/ Zvi Alon
   
    Zvi Alon
Chief Executive Officer

I, Michael Peckham, certify that:

1.     I have reviewed this quarterly report on Form 10-Q of NetManage, Inc.;

2.     Based on my knowledge, this quarterly report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this quarterly report; and

3.     Based on my knowledge, the financial statements, and other financial information included in this quarterly report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this quarterly report.

       
Date: November 20, 2002    
    /s/Michael Peckham
   
    Michael Peckham
Chief Financial Officer

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