UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 . FORM 10-K (Mark One) [ X ] ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(D) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2004 OR [ ] TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period for _____________ to _______________. Commission File No. 0-15997 FILENET CORPORATION (Exact name of Registrant as specified in its charter) Delaware 95-3757924 (State or other jurisdiction of (I.R.S. Employer incorporation or organization) Identification No.) 3565 Harbor Boulevard Costa Mesa, California 92626 (Address of principal executive offices) (Zip Code) Registrant's telephone number, including area code: (714) 327-3400 Securities Registered Pursuant to Section 12(b) of the Act: None Securities Registered Pursuant to Section 12(g) of the Act: Common Stock, $0.01 par value Indicate by check mark whether the Registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the Registrant was required to file such reports) and (2) has been subject to such filing requirements for the past 90 days: Yes [x] No [ ] Indicate by check mark whether the disclosure of delinquent filers pursuant to Item 405 of Regulation S-K is not contained herein, and will not be contained, to the best of the Registrant's knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K. [x] Indicate by check mark whether the registrant is an accelerated filer as defined by Rule 12b-2 of the Securities Exchange Act of 1934: Yes [x] No [ ] Based on the closing sale price of $31.57 on June 30, 2004, the aggregate market value of the 39,366,950 shares of common stock of the Registrant held by non-affiliates of the Registrant on such day was $1,242,814,612. For purposes of such calculation, only executive officers, board members and beneficial owners of more than 10% of our outstanding common stock are deemed to be affiliates. The number of shares outstanding of the Registrant's common stock was 40,669,006 at March 14, 2005. DOCUMENTS INCORPORATED BY REFERENCE Portions of the Registrant's definitive proxy statement, to be delivered in connection with the Registrant's 2005 Annual Meeting of Stockholders, are incorporated by reference into Part III of this Report.FILENET CORPORATION 2004 ANNUAL REPORT ON FORM 10-K For the Year Ended December 31, 2004 TABLE OF CONTENTS Page PART I Item 1. Business..............................................................3 Item 2. Properties...........................................................19 Item 3. Legal Proceedings....................................................19 Item 4. Submission of Matters to a Vote of Security Holders..................20 PART II Item 5. Market for the Registrant's Common Stock and Related Stockholder Matters..............................................................20 Item 6. Selected Financial Data..............................................21 Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations................................................22 Item 7a. Quantitative and Qualitative Disclosures About Market Risk...........39 Item 8. Financial Statements and Supplementary Data..........................41 Item 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure.................................................41 Item 9a. Controls and Procedures..............................................41 PART III Item 10. Directors and Executive Officers of the Registrant..................43 Item 11. Executive Compensation..............................................43 Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters.........................................43 Item 13. Certain Relationships and Related Transactions......................43 Item 14. Principal Accountant Fees and Services..............................43 PART IV Item 15. Exhibits, Financial Statement Schedule..............................44 Signatures..........................................................47 2 Forward-Looking Statements In addition to historical information, this Annual Report on Form 10-K contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, Section 21E of the Securities Exchange Act of 1934, as amended, and Section 27A of the Securities Act of 1933, as amended, and is subject to the safe harbors created by those sections. These forward-looking statements involve risks and uncertainties, including those discussed herein and in the notes to our financial statements for the year ended December 31, 2004, certain sections of which are incorporated herein by reference as set forth in Items 7 and 8 of this report. The actual results that we achieve may differ materially from any forward-looking statements, which reflect management's opinions only as of the date hereof. We undertake no obligation to revise or publicly release the results of any revisions to these forward-looking statements. Readers should carefully review the section entitled "Risk Factors" and other documents we file from time to time with the Securities and Exchange Commission. Our business, financial condition, operating results and prospects can be impacted by a number of factors, including but not limited to those set forth in the section entitled "Risk Factors" and elsewhere in this report, any one of which could cause our actual results to differ materially from recent results or from our anticipated future results. PART I Item 1 Business FileNet Corporation ("FileNet") was incorporated on July 30, 1982. We develop, market, sell and support a software platform and application development framework for Enterprise Content Management and Business Process Management. Enterprise Content Management ("ECM") refers to the broad range of functions used by organizations including businesses and governmental agencies to manage all types of content associated with their business processes and to control and track the information or content that is important to the organization's operations. This information may be used internally, such as sales contracts or product diagrams, or externally, such as content provided to customers through a Web site. The content our software manages includes, but is not limited to: Web pages, word processing documents, spreadsheets, HTML, XML, PDF, document images, email messages and other electronic content. Business Process Management ("BPM"), refers to processing, communicating and gathering information within the organization and from third parties in order to make appropriate decisions during a business transaction, such as processing payments or applications for services or products. Our software offers customers the ability to configure, design, build and deploy ECM and BPM solutions to meet the needs of their particular business or organization. These solutions allow customers to manage content throughout their organizations, and automate and streamline their critical and everyday decision-making to enhance the performance of their business. We operate globally and sell our products and services to our customers through a direct sales force, system integrators, independent software vendors and value added resellers. We invest significantly in product development to improve our existing products and to expand our product offerings. We also offer professional services for the implementation of our software, as well as 24 hours a day, 7 days a week technical support and services to our customers on a global basis. 3 Available Information Our filings with the Securities and Exchange Commission, including our Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K and amendments to those filings, pursuant to Sections 13(a) and 15(d) of the Securities Exchange Act of 1934, are available free of charge at www.filenet.com, when such reports are available at the Securities and Exchange Commission Web site. Fiscal 2004 Developments and Strategy During fiscal 2004, we continued our development efforts to enhance and integrate the capabilities of our FileNet P8 architecture and we focused our marketing resources on communicating the advantages of this architecture to the market. FileNet P8 provides our customers with the ability to configure, design, build and deploy a variety of ECM and BPM solutions to meet a broad range of content management and business process management needs within a single scalable framework. Offshore development augments our current development capacity with a low cost and high quality alternative to internal development. During fiscal 2003, we acquired the technology of the Shana Corporation that brought us advanced eForms management technology. During fiscal 2002, we acquired the technology of eGrail, which brought us advanced Web content management technology. FileNet P8 provides the following capabilities: o ability to run on various operating systems, databases and application servers; o a unified architecture for content types; o unified object oriented Application Programming Interfaces to facilitate rapid application development; o common user and management interface across the entire architecture; o portal and enterprise application integration capabilities to leverage a customer's existing applications; and o enhanced Business Process Management capabilities including process simulation and analytics allowing customers to optimize business processes on a real-time basis. We have packaged our ECM capabilities into eight FileNet suites that include the Business Process Manager, Content Manager, Web Content Manager, Image Manager, Forms Manager, Records Manager, Team Collaboration Manager and Email Manager. Each suite provides specific functionality to meet customer requirements. When our customers purchase a FileNet suite they have the ability to add on additional FileNet capabilities as needed, allowing them flexibility to acquire only the functionality they need. The integration of the suites allows for a lower total cost of ownership by reducing support costs and application development times. We intend to continue to leverage our development capabilities and substantial worldwide distribution and service network to deliver on our unified platform strategy. We also intend to continue our strategy of investing in product enhancements, new product developments, new partnerships, and strategic acquisitions. 4 Markets and Customers We believe the FileNet P8 architecture offers our customers the ability to scale their ECM and BPM solutions to the enterprise-level and offers the flexibility to manage demanding content challenges, complex business processes, integration with an organization's existing systems and analysis of content and related processes to enable an informed approach to improve business performance. The FileNet P8 architecture is designed to provide our customers with a way to manage and analyze their enterprise content, which can provide greater process control and consistency throughout the enterprise. Our customers include many of the Global 2000 organizations and are typically those enterprises and government agencies that have complex business processes that capture, manage, store and share large volumes of electronic content. As of December 31, 2004, our software has been licensed to more than four thousand customers worldwide. Our software provides customers the ability to create solutions that are effective for a variety of applications such as mortgage loan servicing, regulatory compliance, customer relationship management, insurance claims processing, accounts payable and receivable, or for any business operation that processes significant amounts of electronic content in an organization's day-to-day operations. Additionally, our software products can address ad hoc business processes at the enterprise, departmental, and workgroup levels to improve overall business performance, and can integrate with industry-standard productivity and enterprise applications such as Lotus Notes, Microsoft Office, SAP, Siebel, and others. We market our products in more than 90 countries around the world through a direct sales force and through our ValueNet business partner program. The ValueNet program brings together value-added resellers, independent software vendors, system integrators, consultants and service providers to deliver a broad range of solutions and services to our customers worldwide. Furthermore, our strategic alliances with other industry leaders contribute to our efforts in product development, customer satisfaction, and worldwide market penetration. More than 250 firms operate under the ValueNet program and combine our software products with industry-specific, value-added services and applications to provide turnkey ECM/BPM solutions for customers. Solutions developed from our software are applicable in a variety of industries, however our key vertical markets are insurance, financial services, government, manufacturing, telecommunications, and utilities. Using our standard software products, customers build applications that address the requirements unique to their particular business. Very often these applications can involve a significant change in the way a customer operates. Consequently, our sales cycle, or the time from initial customer contact to completed product sale, can be lengthy, and our quarterly sales typically include a mix of medium sized sales with a smaller number of large orders. We typically ship our products within a short period of time after acceptance of orders, which is common in the computer software industry. Our global customer support operation offers software maintenance and technical support services for our products worldwide. These technical support programs offer a wide range of services including the right to new versions of our software, extended phone support coverage, on-site technical consultants, a technical account management program, and software development kit support. Our professional services operation offers business and technical consulting services and training to both end-users of our products and to ValueNet partners on our standard software products. These professional services are marketed by our direct sales force and through the ValueNet business partner program, with a focus on FileNet centric enterprise system implementation and assistance in delivering ECM/BPM solutions. 5 Industry Segments and Geographic Information For the purposes of Statement of Financial Accounting Standards ("SFAS") No. 131, "Disclosures About Segments of an Enterprise and Related Information," we have provided a breakdown of our sales, gross profits and other information using the management approach in Note 13 of the "Notes to Consolidated Financial Statements" under Item 8, "Financial Statements and Supplementary Data." Using the management approach, our principle reportable operating segments include Software, Customer Support, and Professional Services and Education. A summary of our sales by geographic location is incorporated herein by reference in Note 13 of the "Notes to Consolidated Financial Statements" under Item 8, "Financial Statements and Supplementary Data." Software Products FileNet P8 The FileNet P8 architecture offers our customers enterprise-level scalability and flexibility to handle demanding content challenges, complex business processes, integration to existing systems, and analysis of content and related processes to enable an informed approach to improve business performance. The FileNet P8 architecture provides a framework for functional expansion to provide enhanced content and process management across an enterprise through eight pre-packaged suites, each emphasizing a different aspect of the ECM/BPM solution set, with functions grouped in a logical order that are designed to meet a customer's individual needs. Each suite can be implemented by a customer individually, but remains expandable to include all FileNet ECM and BPM capabilities. Solutions that are developed from FileNet P8 are designed to manage content; allowing organizations to capture, create, use, analyze, and activate that content in order to make decisions faster and bring control and consistency to business processes, improve efficiency and address compliance requirements. FileNet Suites Business Process Manager FileNet Business Process Manager is designed to help organizations increase process performance, reduce cycle times, and improve productivity by managing the flow of work through automating, streamlining, and optimizing complex processes associated with business operations. The operations of many businesses involve gathering information and making decisions based on that information, and many of these decisions, or the steps leading up to them, can be automated to increase efficiency and create a more standardized approach to these decisions throughout the business organization. Examples of customer business processes that may benefit from our Business Process Manager suite include: insurance companies that have automated policy underwriting and claims processing decisions, financial services companies that have streamlined the loan origination and servicing processes, and government agencies that have automated case management and tax processing functions. The Business Process Manager can provide an interface for gathering necessary information to either make decisions based on automated criteria or direct that information to the appropriate decision-maker in an efficient and consistent basis. Additionally, the Business Process Manager suite provides real-time and historical tracking of processes combined with analysis and simulation capabilities allowing customers to optimize their processes. This product is standards based, flexible and can be customized to a wide range of industry requirements. 6 Content Manager FileNet Content Manager is designed to combine content management with process management capabilities to help organizations manage complex documents to control, share, and access critical business information. Content Manager is designed to assist with all steps in the content life cycle, from creation and tracking to storing and controlling access to relevant information. It activates content by allowing an organization to make content available to the right place at the right time - to support the business decision-making process at any level in the organization. The Content Manager's secure and scalable environment integrates directly with desktop and business applications so business users can collaborate on the creation and management of content, while controlling access as necessary. Image Manager FileNet Image Manager is designed to be highly scalable and provides rapid access for end-users to fixed objects, or content that is not intended to be modified, such as scanned documents, faxes, email and rich media. It is designed to securely and permanently store large volumes of critical business information and to safeguard critical content from disaster and misuse while making it more accessible to thousands of users. Among other applications, FileNet Image Manager has been used by organizations such as municipal court systems to scan, track and provide access to important case documents. Forms Manager FileNet Forms Manager is designed to provide customers the ability to design, deploy and process electronic forms (eForms) across their enterprise. FileNet Forms Manager enables customers to transform cumbersome paper forms into fully interactive eForms that directly connect to their business applications. FileNet Forms Manager provides a rich and intuitive design environment that enables general business users to create, deploy and process eForms and associated data without extensive Web development or JavaScript experience. FileNet Forms Manager can integrate with a customer's existing infrastructure to enable forms to be widely accessible by supporting a variety of operating systems and browsers. It enables users to view forms in a business process and supports digital signatures and tracking for audit trails to help in meeting regulatory compliance requirements. Records Manager FileNet Records Manager is designed to support the entire lifecycle of business records and prove adherence to policy by leveraging FileNet P8's content and process capabilities to automate and streamline records-based activities, reduce unnecessary end user participation and support enforcement of regulatory compliance. FileNet Records Manager's ZeroClick technology is designed to enforce records management policies at the server technology layer by setting rules for the correct handling of records. This enables customers to reduce the potential for user-related error by reducing end-user involvement and automating the management of business records, helping to ensure best-practice records management. Email Manager FileNet Email Manager is designed to allow organizations with large numbers of email users to effectively manage email content for improved business decision-making and adherence to regulatory compliance requirements. FileNet Email Manager is a server-based email management solution that integrates with popular corporate email systems like Microsoft Exchange and Lotus Notes mail servers and desktop applications such as Microsoft Office. FileNet Email Manager allows organizations to manage email content as a part of a comprehensive Enterprise Content Management infrastructure. FileNet Email Manager provides the ability to use captured email content to initiate and play a role in business processes. In addition, FileNet Email Manager can help simplify and automate the 7 process of capturing email messages as business records to support proof of compliance as well as easy storage and retrieval of email messages. Team Collaboration FileNet Team Collaboration Manager is designed to promote more effective and efficient group decision-making by removing barriers between people, data and processes. FileNet Team Collaboration Manager provides the contextual framework and collaboration tools, including discussion forums, live meetings, and interactive polls, to enable group members to share information and participate in processes to facilitate group decision-making. FileNet Team Collaboration Manager captures all related content and streamlines processes to promote knowledge exchange and improve decision-making, and enforces corporate-best practice execution and regulatory compliance. Team collaboration increases team interaction through the capturing and sharing of ideas, issues and comments from team members; shortens exception/resolution cycle times with a complete record of decision-making processes; increases project speed and provides an audit trail to support decisions. Web Content Manager FileNet Web Content Manager is designed to combine Web site development capabilities with integrated process capabilities for managing the creation, approval and publication of Web content. FileNet Web Content Manager allows centralized control of Web site content and appearance while allowing particular content to be directly created and updated by organization members without specialized Web expertise, through the use of controlled templates and other tools. Web Content Manager can control Web content across distributed sites and provides integrated process management capabilities to help ensure accurate Web content publication. FileNet ECM Development Tools The FileNet P8 architecture includes the following technology for aiding in the development of ECM and BPM solutions: Content Engine provides software services for managing content and other business-related data, collectively referred to as objects. In addition to managing documents and any customer defined objects, the Content Engine manages a broad range of enterprise content including workflow definitions, stored searches, publishing templates, entry templates, Web content management templates, analytics reports, and simulation scenarios. Process Engine is the component for design, execution and tracking of processes. It manages processes and their associations with documents, data, and lifecycle information residing in the Content Engine. It also tracks and records the status of work in progress. The Process Engine drives processes, associates information, manages work-to-do, sends notifications, sets milestones, provides reporting and tracking capabilities, and provides the most up-to-date information to all participants. FileNet P8 Workplace is an end-user application that provides a Web-based interface to the FileNet P8 platform. It is designed to allow users to locate business content, initiate new transactions, check status and track a wide variety of processes and information across multiple storage locations or systems. A customizable environment, FileNet P8 Workplace is designed to enable employees, partners and customers to manage work processes through a simple interface. 8 Content Provider for FileNet P8 Workplace provides virtual content management ("VCM") access to content stored in third party repositories including content management repositories from IBM, EMC, and OpenText among others, through the FileNet P8 Workplace. It is designed to eliminate the need for custom integrations, which can be expensive, time consuming and require ongoing maintenance for customers. FileNet's VCM capabilities are provided as a result of a reseller business agreement with FileNet partner, Venetica, who in October of 2004 was acquired by IBM. Java2 Platform Enterprise Edition ("J2EE") Support provides J2EE application components and system components that operate in J2EE Platform Products (application servers) such as BEA WebLogic and IBM WebSphere. In addition, FileNet applications leverage the J2EE application model to offer developers the ability to build multi-tier applications that deliver the scalability, accessibility, and manageability required by enterprise applications. Web Application Toolkit provides a framework for developing web applications that run in a J2EE environment. The toolkit is used by several FileNet P8 applications, including Workplace, Solution Templates, and the Web Content Manager. Image Services Resource Adapter ("ISRA") is designed to enable organizations to connect content stored in the FileNet Image Manager's Image Services repository to custom J2EE applications. The ISRA delivers the functionality required to access Image Services content within a J2EE Web application. It was specifically designed for Image Services customers who have standardized on a Java development and implementation environment for Web applications. Portal Integrations provide commonly required content and process functionality within 3rd party portal products. FileNet provides portal integration for BEA WebLogic, IBM WebSphere and mySAP portals. Additionally, customers and partners can create their own portlets using FileNet's Java Application Programming Interfaces. In addition, FileNet makes available the source code for the portlets so that customers and partners can modify and extend the capabilities if desired. Stand-Alone Products In addition to the FileNet P8 product suites and development tools the following FileNet software products are available to our customers as stand-alone products. FileNet eProcess Services is a Web browser-based process management product. eProcess Services enables an organization to create and manage high-volume, mission-critical automated business processes in a dynamic Web environment. Our Web-based user interface, built-in eProcess applications, Web server components, and XML architecture provide scalable connectivity of business processes for employees, business partners, and customers. FileNet Web Services combines a full-featured, Web browser-based client system that allows access to content without the need to locally download information or content. FileNet Web Services also combines a comprehensive Web-based application development tool kit, and Web server components, and is designed to support complex and mission critical ECM and BPM activities. This application provides a complete set of content management functionality, allowing users to check in, check out, search and browse, share, revise, and change properties for content stored in a repository, all from a Web browser. FileNet Content Services is a repository for creating, accessing, managing, securing, and updating electronic documents and content. Content Services is designed to allow a business to manage enterprise content from creation, to secure delivery, to revise and re-use. 9 FileNet WorkFlo Services is FileNet's eProcess workflow engine. WorkFlo Services, combined with eProcess Services, is designed to enable customers to automate and access critical business processes and associated content. WorkFlo Services can be used to create applications that reflect the way business processes are performed within the particular customer's organization, and is a critical enabling technology for the automation of business processes via the Web. It allows organizations to control and modify their work processes to meet their evolving needs, and integrates the flow of information between software applications within a company's business processes. WorkFlo Services supports multiple client, server and applications development environments, such as Java and COM, and integrates with leading business process re-engineering products for reduced implementation time. FileNet Integrated Document Management ("IDM") Desktop is a Microsoft Windows client software application designed to allow users to view, manage, revise, share, and distribute content across an enterprise for ad hoc or mission critical use. IDM Desktop allows users to manage content directly from within Microsoft Office and Lotus Notes applications. FileNet Image Services is an image and object server designed to allow businesses to manage the high-speed acquisition, distribution, and access of content and objects of all types. FileNet Report Manager is an online statement and report management system. Report Manager is designed to allow organizations the ability to capture, store and access legacy print data streams within ECM applications by storing, accessing, mining, and analyzing computer-generated reports, statements and forms. FileNet Capture addresses document and content capture needs. Available in high-volume Capture Professional or small department Capture Desktop versions, Capture is designed to acquire digital and paper-based content into FileNet ECM repositories for enterprise-wide use and online access. FileNet Application Connector Products are built to provide content management and business process management integration with leading Enterprise Business solutions like those from SAP and Siebel. FileNet Application Connector for SAP R/3 is a document management and data archiving solution certified by SAP, designed for use with the SAP R/3 Enterprise Resource Planning ("ERP") application suite. FileNet Application Connector for Siebel 7 provides Siebel certified document management for use with the Siebel 7 Customer Relationship Management ("CRM") application. Customer Support We operate service and support organizations on a global basis to provide post-sales services to ensure successful implementation of our products and customer satisfaction. Due to the highly configurable nature of our software, our product sales are coupled with contracts for continuing support services. Our support offering also includes right to new versions. Our worldwide Customer Service and Support organization provides comprehensive support capabilities including electronic and real-time phone support and global call tracking for customers and partners on support programs. System engineers deliver support coverage on multiple platforms with 24-hour call handling. Our Web site offers the ability to open cases, search our knowledge base and review related status reports. Support programs may be customized and enhanced with optional fee-based services. These options include after hours phone coverage, on-site technical consultants to assist with upgrades and FileNet product installations, and FileNet Software Development Kit support for development teams building applications using our products. 10 Our manufacturing facilities in Costa Mesa, California and Dublin, Ireland, conduct software manufacturing and distribution, localization, integration, test and quality control. Professional Services and Education Our worldwide professional services organization provides consulting, implementation, development and other technical services and training services to our licensed customers and authorized ValueNet Partners. These services are provided through in-house employees and through a network of qualified partners. Our worldwide professional services organization offers a comprehensive methodology to help customers design, install, integrate, customize and deploy our software. These services range from the management of large-scale implementations of our products to fixed price standard services such as software installation and standard implementation packages, but do not include modifications to the standard software. Our educational curriculum includes training courses for end users, application developers and system administrators through online media-based and/or instructor-led training. Research and Development The industry in which we compete is subject to rapid technological developments, evolving industry standards, changes in customer requirements and competitive new products and features. As a result, our success, in part, depends on our ability to continue to timely and cost effectively enhance our existing products and to develop and introduce new products that meet customer needs while reducing total cost of ownership. To achieve these objectives we have made and expect to continue to make substantial investments in research and development, through internal and offshore development activities, third party licensing agreements and potentially through technology acquisitions. Our development efforts focus on our FileNet P8 ECM platform as we continue to develop and enhance our enterprise content and process management capabilities. The focus of these efforts is to create functionality in Enterprise Content Management and Business Process Management technology that provide a richer competitive product offering to our customers. Expenditures for research and development were $ 78.2 million; $77.1 million and $71.7 million for the years ended December 31, 2004, 2003, and 2002, respectively. Additionally, we license and embed third party software that is designed to expand the functionality of our products through a variety of agreements with the producers of this software. We expect to continue to look for technology acquisitions that offer us additional product know-how or domain knowledge where appropriate and will continue to embed third party technology that expands our product line. Competition The market for our products is highly competitive and competition will continue to intensify as the ECM and BPM market consolidates. We compete with a large number of Enterprise Content Management, Web content management, business process management, workflow, document imaging, and electronic document management companies. IBM is the largest company that competes directly with 11 us in the content and process management market. Documentum, a key competitor in the Content Management market, was acquired by the EMC Corporation, a large storage technology company, during 2003. EMC is now a competitor offering both content management and storage management capabilities. Numerous smaller software vendors also compete in each product area. We also experience competition from systems integrators who configure hardware and software into customized systems. Large infrastructure vendors such as Oracle Corporation and Microsoft Corporation have developed products or plan to offer products in the content management market. Software vendors such as Tibco Software, Inc., Savvion, Inc. and Pegasystems, Inc., each with a different core product foundation, have approached the business process management market from their individual market segments and may compete more intensely with us in the future. It is also possible that new competitors or alliances among competitors may emerge and rapidly acquire significant market share. We also expect that competition will increase as a result of ongoing software industry consolidations. We believe that the principal competitive factors affecting the market for our software products and services include vendor and product reputation; product quality, performance and price; the availability of software products on multiple platforms; product scalability; product integration with other enterprise applications; software functionality and features; software ease of use; and the quality of professional services, customer support services and training. The relative importance of each of these factors depends upon the specific customer involved. Certain of our competitors and potential competitors may have greater resources, larger sales and marketing teams, broader product lines and more experience developing software than we do. Increased competition may result in price reductions, reduced gross margins and loss of market share, any of which could have a material adverse effect on our business, financial condition or results of operations. Trademarks FileNet and ValueNet are registered trademarks of FileNet. WorkFlo Services, OSAR, Watermark, Panagon, Acenza, Brightspire, Document Warehouse, and FileNet Workgroup also are trademarks or registered trademarks of FileNet Corporation that may be referenced in this Form 10K. All other brands or product names are trademarks of their respective companies. Patents As of December 31, 2004, FileNet Corporation has one issued and nine pending U.S. patent applications. Our subsidiary, 3565 Acquisition LLC, has one issued U.S. patent and three pending U.S. patent applications. Another subsidiary, FileNet Nova Scotia, has one issued U.S. patent and two pending U.S. patent applications. We have applied for and may in the future apply for patent protection in foreign countries. Employees As of December 31, 2004 we had 1,607 full-time employees, of which 400 were employed in research and development; 433 in sales; 97 in marketing; 187 in education and professional services; 258 in customer support; 64 in operations; and 168 in administration. No employees are represented by labor unions, and we have never experienced a work stoppage. We believe that we enjoy good employee relations. 12 Risk Factors That May Affect Future Results Except for the historical information and discussions contained herein, statements contained in this Form 10-K may constitute "forward looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are based on current expectations and assumptions that involve a number of risks, uncertainties and other factors that could cause actual results to differ materially from recent results or from our anticipated future results. We operate in a rapidly changing economic and technological environment that presents numerous risks. Prospective and existing investors are strongly urged to carefully consider the various cautionary statements and risks set forth in this annual report and our other public filings. Many of these risks are beyond our control and are driven by factors that we cannot predict. The following discussion highlights some of these risks: Our quarterly operating results may fluctuate in future periods and are not predictable and, as a result, we may fail to meet expectations of investors and analysts, causing our stock price to fluctuate or decline. Our operating results have fluctuated in the past and we anticipate our future operating results will continue to fluctuate due to many factors, some of which are largely beyond our control. Consequently, our prior operating results should not necessarily be considered indicative of future operating results. Factors that may cause our operating results to fluctuate, include, but are not limited to, the following: o the tendency to realize a substantial percentage of our revenue in the last weeks, or even days, of each quarter; o the potential for delays or deferrals of customer orders; o information technology spending trends; o the discretionary nature of our customers' budget and purchase cycles and the absence of long-term customer purchase commitments; o the size, complexity and timing of individual transactions; o the length of our sales cycle; o the level of software sales and price competition; o the timing of new software introductions and software enhancements by us and our competitors; o general domestic and international economic and political conditions; o seasonality in technology purchases, and o a significant portion of our expenses are personnel related and fixed and cannot be adjusted quickly in response to actual or anticipated revenue trends. The decision to implement our products is subject to each customer's resources and budget availability. Our quarterly sales generally include a mix of medium sized orders, along with several large individual orders, and as a result, the loss or delay of an individual large order could have a significant impact on our quarterly operating results and revenue. Our operating expenses are based on projected revenue trends and are generally fixed. Therefore, any shortfall from projected revenue may cause significant fluctuations in operating results from quarter to quarter. As a result of these factors, revenue and operating results for any quarter are subject to fluctuations and are not predictable with any significant degree of accuracy. Therefore, we believe that period-to-period comparisons of our results of operations should not be relied upon as indications of future performance. Moreover, such factors could cause our operating results in a given quarter to be below the expectations of public market analysts and investors. In either case, the price of our common stock could decline materially. The markets in which we operate are highly competitive and we cannot be sure that we will be able to continue to compete effectively, which could result in lost market share and reduced revenue. The markets we serve are highly competitive and we expect competition to intensify with the consolidation of the ECM market. We have multiple competitors and there may be future competitors, 13 some of which have or may have substantially greater sales, marketing, development and financial resources. As a consequence, our present or future competitors may be able to develop software products comparable or superior to those offered by us, offer lower priced products or adapt more quickly than we do to new technologies or evolving customer requirements. Other competitive risks include, but are not limited to: o We anticipate significant future consolidation as the software industry matures. Large well-established software firms like Oracle, IBM and Adobe either have entered or may enter our market by adding content management features to their existing suite of products. In addition, large hardware or infrastructure firms may enter our market by acquiring our competitors to pursue revenue growth opportunities; o Many of our competitors are also our distribution channel partners. For example, IBM competes with us in the content management market, but also implements our software solutions through its IBM Global Services business unit. Our customers may view this type of vertical integration of software development and system integration capabilities as a key competitive advantage. o We cannot predict new competitors entering our market through acquisitions or other alliances. In order to be successful in the future, we must respond to technological change, customer requirements and competitors' current software products and innovations. We may not be able to compete effectively in our target markets. In addition, current and potential competitors have established or may establish cooperative relationships among themselves or with third parties to increase the ability of their products to address the needs of the markets we serve. Accordingly, it is possible that new competitors or alliances among competitors may emerge and rapidly acquire significant market share. Increased competition may result in price reductions, reduced gross margins and loss of market share that could result in reduced revenue. A significant portion of our revenue is derived internationally and we are subject to many risks internationally, which could put our revenue at risk. Historically, we have derived approximately 30% of our total revenue from international sales through our worldwide network of subsidiaries and channel partners. This contribution percentage will fluctuate quarter to quarter. International business is subject to certain risks including, but not limited to, the following: o political and economic instability; o tariffs and trade barriers; o varying technical standards and requirements for localized products; o reduced protection for intellectual property rights in certain countries; o difficulties in staffing and maintaining foreign operations; o difficulties in managing foreign partners; o multiple overlapping tax regimes; o currency restrictions and currency exchange fluctuations; o the burden of complying with a wide variety of complex foreign laws, regulations and treaties; o spreading our management resources to cover multiple countries; or, o longer collection cycles and higher risk of non-collection and bad debt expense. Any of these factors could reduce the amount of revenue we realize from our international operations in the future. The market for content management solutions may not grow as we anticipate, and may decline, and our products may not gain acceptance within this market, resulting in reduced revenue. Our future financial performance will depend primarily on the continued growth of the markets for our software products and services as well as our ability to capture a larger share of those markets. Our 14 primary product offerings address the enterprise content management solutions market. This market is developing rapidly, and while we believe this market is growing and will continue to grow, particularly as new regulations are introduced that focus on controlling the flow of information within organizations to ensure compliance with disclosure and other obligations, these markets may not continue to grow as we anticipate, or our products and solutions may not gain acceptance within these markets. If the markets we serve, particularly the market for enterprise content management solutions, fail to grow or grow more slowly than we currently anticipate, or if our products and solutions do not gain acceptance within these markets, our business, financial condition and operating results would be harmed. We must develop and sell new products to keep up with rapid technological change in order to achieve future revenue growth and profitability. The market for our software and services is characterized by rapid technological developments, evolving industry standards, changes in customer requirements and frequent new product introductions and enhancements. Our ability to continue to sell products will be dependent upon our ability to continue to enhance our existing software and services offerings, develop and introduce, in a timely manner, new software products incorporating technological advances and respond to customer requirements. For example, three new product suites that we predict will address new markets include Records Manager, E-Mail Manager and Team Collaboration Manager. The Records Manager Suite was released in the third quarter of 2004 and provides customers with the capability to systematically apply record management principles to content. E-Mail Manager was released in late 2004 and allows organizations with large numbers of email users to effectively manage email content. The Team Collaboration Manager Suite that enables customers to initiate collaborative tasks at any point in a process is expected to be available early 2005. We may not be successful in developing, marketing and releasing new products or new versions of our products that respond to technological developments, evolving industry standards or changing customer requirements. We may also experience technical difficulties that could delay or prevent the successful development, introduction, sale and implementation of these products and enhancements. In the past, we have experienced delays in the release dates of enhancements and new releases to our products and we may experience significant future delays in product introduction. From time to time, our competitors or we may announce new software products, capabilities or technologies that have the potential to replace or shorten the life cycles of our existing software products. Announcements of currently planned or other new software products may cause customers to delay their purchasing decisions in anticipation of such software products, and such delays could have a material adverse effect on our sales. In addition, our ability to generate revenues from the sale of customer support, education and professional services is substantially dependent on our ability to generate new sales of our software products. We are dependent upon customers concentrated in a small number of industries. A significant decline in one of those industries could result in reduced revenue. Our customers are concentrated in the insurance, financial services, government, manufacturing, telecommunications and utilities industries. We may not be successful in obtaining significant new customers in different industry segments and we expect that sales of our products to customers in a limited number of industry segments will continue to account for a large portion of our revenue in the future. If we are not successful at obtaining significant new customers or if a small number of customers cancel or delay their orders for our products, then we could fail to meet our revenue objectives. Consolidation within the financial services and insurance industry could further reduce our customers and future prospects. As many of our significant customers are concentrated in a small number of industry segments, if business conditions in one of those industry segments decline, then orders for our products from that segment may decrease, which could negatively impact our business, financial condition and operating results and cause the price of our common stock to fall. 15 We must devote substantial resources to software development, and we may not realize revenue from our development efforts for a substantial period of time. Introducing new products that rapidly address changing market demands requires a continued high level of investment in research and development. We expect to invest approximately 19% of annual revenue in research and development efforts in the near term. The majority of our investment in new and existing market opportunities is made prior to our ability to generate revenue from these new opportunities. These investments of money and resources are made based on our prediction of new products and services that we anticipate the market needs and will accept. As a result, our operating results could be adversely affected if our predictions of market demand are incorrect and we are not able to realize the level of revenues we expect from new products or if that revenue is significantly delayed due to revenue recognition rules that require new products be tested in the market to validate pricing and acceptance. We are increasing our use of third party software developers and may have difficulty enforcing or managing our agreements with them, which could delay new product introductions and reduce revenue. To help manage costs, we have contracted with third party software development companies overseas, particularly in India, where labor costs are lower, to perform a portion of our software development of specific products and software localization work. As a result, we will become increasingly dependent on these third party developers for continued development and support of several of our key products. If any of these third party developers were to terminate their relationship with us, our efforts to develop new products and improve existing products could be significantly delayed and our ability to provide product support to our customers could be impaired. In addition, since the majority of these third party developers are located outside the United States, our ability to enforce our agreements with them may be limited. We must retain and attract key executives and personnel who are essential to our business, which could result in increased personnel expenses. Our success depends to a significant degree upon the continued contributions of our key management, as well as other marketing, technical and operational personnel. The loss of the services of one or more key employees could have a material adverse effect on our operating results. We do not have employment agreements with any of the members of our United States-based senior management. We do have employment contracts with members of our international management that commit them to a notification period. We believe our future success will depend in large part upon our ability to attract and retain additional highly skilled management, technical, marketing, product development and operational personnel and consultants. There is competition for such personnel; particularly software developers, professional services consultants and other technical personnel. We may not be successful in attracting and retaining such personnel in the future. If our products contain errors or performance problems, we could incur unplanned expenses and delays that could result in reduced revenue, lower profits, and harmful publicity. Software, services and products, as complex as those we sell, are susceptible to errors or performance problems, especially when first introduced or deployed. Our software products are often intended for use in applications that are critical to a customer's business. As a result, our customers may rely on the effective performance of our software to a greater extent than the market for software products generally. Despite internal testing and testing by current and potential customers, new products or enhancements often contain undetected errors or performance problems that are discovered only after a product has been installed and used by customers. Errors or performance problems could cause delays in product introduction and shipments or could require design modifications, either of which could lead to a loss in or delay of revenue. These problems could cause a diversion of development resources, harm our reputation or result in increased service or warranty costs, or require the payment of monetary damages. While our license agreements with customers 16 typically contain provisions designed to limit our exposure to potential product liability claims, it is possible that such limitation of liability provisions may not be effective under the laws of certain jurisdictions. The limitation of liability provisions contained in our license agreements may not be effective as a result of existing or future federal, state or local laws or ordinances or unfavorable judicial decisions. Our license agreements with our customers typically contain provisions designed to limit our exposure to potential product liability claims. Although product liability claims to date have been immaterial, the sale and support of our products entails the risk of such claims, which could be substantial in light of our customers' use of such products in mission-critical applications. If a claimant brings a product liability claim against us, it could have a material adverse effect on our business, results of operations and financial condition. Even if our software is not at fault, we could suffer material expense and material diversion of management time in defending any such lawsuits. Acquisitions of companies or technologies may result in disruptions to our business and diversion of management attention, which could cause our financial performance to suffer. As part of our business strategy, we frequently evaluate strategic acquisition opportunities. We anticipate that our future growth may depend in part on our ability to identify and acquire complementary businesses, technologies or product lines. Acquisitions involve significant risks and could divert management's attention from the day-to-day operations of our ongoing business. Additionally, such acquisitions may include numerous other risks, including, but not limited to, the following: o difficulties in the integration of the operations, products and personnel of the acquired companies; o the incurrence of debt; o liabilities and risks that are not known or identifiable at the time of the acquisition; o difficulties in retaining the acquired company's customer base; o valuations of acquired assets or businesses that are less than expected; or o the potential loss of key personnel of the acquired company. If we fail to successfully manage future acquisitions or fully integrate future acquired businesses, products or technologies with our existing operations, we may not receive the intended benefits of the acquisitions and such acquisitions may harm our business and financial results. Our business is highly automated for the execution of marketing, selling and technical support functions, and natural disasters that disable these systems could result in a disruption in our ability to transact business. We depend on the integrity of our information systems network connectivity to perform these business functions. Significant business interruption could occur at our Costa Mesa headquarters facility due to a natural disaster such as an earthquake, which could cause a prolonged power outage and the inability for key personnel to perform their job functions. Protection of our intellectual property and other proprietary rights is limited, which could result in the use of our technology by competitors or other third parties. There is risk of third-party claims of infringement, which could expose us to litigation and other costs. Our success depends, in part, on our ability to protect our proprietary rights to the technologies used in our principal products. We rely on a combination of copyrights, trademarks, trade secrets, patents, confidentiality procedures and contractual provisions to protect our proprietary rights in our software products. Our existing or future copyrights, trademarks, trade secrets, patents or other intellectual property rights may not have sufficient scope or strength to provide meaningful protection or a commercial advantage to us. Intellectual property rights often cannot be enforced without engaging in litigation, which involves devotion of significant resources, can divert management attention and has uncertain outcomes. In addition, the laws of some foreign countries do not protect our proprietary rights to the same extent as do the laws of the United States. Any inability to protect our intellectual property may harm our business and competitive position. 17 We may, from time to time, be notified that we are infringing certain patent or intellectual property rights of others, which could expose us to litigation and other costs. While there are no material actions currently pending against us for infringement of patent or other proprietary rights of third parties, we cannot assure that third parties will not initiate infringement actions against us in the future. Combinations of technology acquired through past or future acquisitions and our technology will create new software products and technology that also may give rise to claims of infringement. Infringement actions can result in substantial costs and diversion of resources, regardless of the merits of the actions. If we were found to infringe upon the rights of others, we may not be able to redesign the infringing products to avoid further infringement or obtain necessary licenses to use the infringed rights on acceptable terms, or at all. Additionally, significant damages for past infringement could be assessed or future litigation relative to any such licenses or usage could occur. An adverse disposition of any claims or the advent of litigation arising out of any claims of infringement could result in significant costs or reduce our ability to market any affected products. We depend on certain strategic relationships in order to broaden the number of third party platforms with which our products are compatible and the loss of these relationships could harm our business. In order to broaden the number of third party platforms with which our products are compatible and thereby broaden the market opportunities for our products, we have established strategic relationships with a number of software and hardware platform vendors, including companies such as BEA Systems Inc., Hewlett-Packard Development Company LP, Network Appliance, Inc., Sun MicroSystems and Veritas Software Corporation. We cannot assure that these companies will not reduce or discontinue their relationships with, or support of, FileNet and our products. If we fail to maintain these relationships, or to establish new relationships in the future, it could harm our business, financial condition and results of operations. We currently license certain software from third parties, including software that is integrated with internally developed software and used in our products to perform key functions. Also, certain of our products include publicly available software pursuant to open source license agreements. We would be unable to sell these products if we do not maintain these licenses, which would result in reduced revenue. In the past, we have had difficulty renewing certain licenses. The failure to continue to maintain these licenses would prohibit us from selling certain products until replacement functionality could be developed, licensed or acquired. We cannot assure that such third parties will remain in business, that they will continue to support their software products or that their software products will continue to be available to us on acceptable terms. The loss or inability to maintain any of these software licenses could result in shipment delays or reductions in software shipments until equivalent software can be developed, licensed or acquired and integrated. In addition, it is possible that as a consequence of a merger or acquisition transaction involving one of these third parties, certain restrictions could be imposed on our business that had not been imposed prior to the transaction. This could adversely affect our sales. In addition to our direct sales force, we depend on relationships with systems integrators, independent software vendors, and value added resellers to sell our products and services. The loss of a large strategic partner could affect our ability to sell in a specific segment of the market. We cannot assure that these channel partners will remain in business or continue to promote or sell our products or services. The loss or inability to maintain these channel partner relationships, or our failure to establish new channel partner relationships in the future, could harm our business, financial condition and results of operations. Our stock price has been and may continue to be volatile causing fluctuations in the market price of our stock, which would impact shareholder value. The trading price of our common stock has fluctuated in the past and is subject to significant fluctuations in response to the following factors, among others, some of which are beyond our control: 18 o variations in quarterly operating results; o fluctuations in our order levels; o announcements of technological innovations or new products or product enhancements by us or our competitors; o key management changes; o changes in accounting regulations; o changes in joint marketing and development programs; o developments relating to patents or other intellectual property rights or disputes; o developments in our relationships with our customers, resellers and suppliers; o our announcements of significant contracts, acquisitions, strategic partnerships or joint ventures; o general conditions in the software and computer industries; o fluctuations in general stock market prices and volume, which are particularly common among highly volatile securities of Internet and software companies; o acquisitions in the past have been primarily cash based transactions. Future acquisitions may include stock, which could dilute earnings per share and possibly reduce shareholder value; o we may not be able to hedge all foreign exchange risk due to the significant fluctuation of the Euro to the US Dollar and our ability to predict the mix of sales orders denominated in the Euro at the end of each fiscal quarter; o reduced stock value may restrict our access to equity financing to fund further acquisitions using stock; o industry analyst opinions may increase our stock price volatility and reduce shareholder value; and, o other general economic and political conditions. In recent years, the stock market, in general, has experienced extreme price and volume fluctuations that have affected the market price for many companies in industries similar to ours. Some of these fluctuations have been unrelated to the operating performance of the affected companies. These market fluctuations may decrease the market price of our common stock in the future. Item 2. Properties Our headquarters is located in Costa Mesa, California. We currently lease 300,238 square feet of office, development and manufacturing space in Costa Mesa, California and 69,349 square feet of office and development space in Kirkland, Washington. In addition, we lease 24,500 square feet of office and manufacturing space in Dublin, Ireland and 10,882 square feet of office and development space in Edmonton, Alberta, Canada. We also lease sales and support offices in 24 locations in the United States, 17 locations in Europe, 2 locations in Australia, 1 in Canada, and 6 locations in Asia. We believe that the Costa Mesa, Dublin, Kirkland and Edmonton facilities will be adequate for our anticipated development and manufacturing needs through 2005. Item 3. Legal Proceedings In the normal course of business, we are subject to ordinary routine litigation and claims incidental to our business. We monitor and assess the merits and risks of pending legal proceedings. While the results of litigation and claims cannot be predicted with certainty, based upon our current assessment we believe that the final outcome of each existing legal proceeding either will be resolved in our favor or, if resolved against us, will not have a materially adverse effect on our consolidated results of operations or financial condition. 19 Item 4. Submission of Matters to a Vote of Security Holders No matters were submitted to a vote of security holders during the fourth quarter of the fiscal year ended December 31, 2004. PART II Item 5. Market for the Registrant's Common Stock and Related Stockholder Matters Our common stock is traded on the NASDAQ National Market under the symbol "FILE". The following are the high and low sale prices from January 1, 2003 through December 31, 2004, as reported by NASDAQ: . High Low Year Ended December 31, 2004 . 4th Quarter $28.95 $17.50 3rd Quarter 31.39 16.44 2nd Quarter 32.00 25.80 1st Quarter 30.45 24.19 Year ended December 31, 2003 . 4th Quarter $27.75 $19.50 3rd Quarter 22.65 15.00 2nd Quarter 19.65 10.19 1st Quarter 14.18 10.39 The closing price of our common stock at December 31, 2004 was $25.76. As of March 14, 2005 (record date for the 2005 Annual Meeting of Stockholders) there were 454 stockholders of record. We have not paid any dividends on our common stock. We currently intend to retain earnings for use in our business and do not anticipate paying cash dividends in the foreseeable future. 20 Item 6. Selected Financial Data The following table summarizes selected financial data and should be read in conjunction with our consolidated financial statements and the notes thereto, and Item 7, Management's Discussion and Analysis of Financial Condition and Results of Operations. The selected consolidated statements of operations and balance sheet data as of and for each of the five years in the period ended December 31, 2004 have been derived from our audited financial statements. (in thousands, except per share amounts) Fiscal Years Ended December 31, 2004 2003 2002 2001 2000 Consolidated statements of operations data: Revenue: Software $ 154,279 $ 149,214 $ 132,508 $ 119,014 $ 204,872 Service 243,279 215,291 214,509 215,596 195,490 Total revenue 397,558 364,505 347,017 334,610 400,362 Cost of revenue: Cost of software revenue 15,122 13,800 10,565 7,522 14,643 Cost of service revenue 86,943 85,131 95,011 112,503 115,535 Total cost of revenue 102,065 98,931 105,576 120,025 130,178 Gross profit 295,493 265,574 241,441 214,585 270,184 Operating expenses: Research and development 78,248 77,050 71,735 68,838 57,914 Selling and marketing 159,716 144,975 132,109 136,124 135,513 General and administrative 35,363 32,466 31,656 33,381 29,428 Restructuring and in-process research and development - - 400 - 2,984 Total operating expenses 273,327 254,491 235,900 238,343 225,839 Operating income (loss) 22,166 11,083 5,541 (23,758) 44,345 Other income, net 5,959 4,084 5,209 2,503 5,406 Income (loss) before income taxes 28,125 15,167 10,750 (21,255) 49,751 Provision (benefit) for income taxes (1,289) 4,247 2,478 (4,633) 11,204 Net income (loss) $ 29,414 $ 10,920 $ 8,272 $ (16,622) $ 38,547 Earnings (loss) per share: Basic $ 0.75 $ 0.30 $ 0.23 $ (0.47) $ 1.13 Diluted $ 0.72 $ 0.29 $ 0.23 $ (0.47) $ 1.05 Weighted average shares outstanding: Basic 39,095 36,532 35,590 35,117 34,155 Diluted 40,994 38,089 36,709 35,117 36,765 Consolidated balance sheet data: Working capital $ 262,882 $ 189,326 $ 135,302 $ 144,750 $ 155,483 Total assets 493,666 391,848 328,036 301,639 324,093 Stockholders' equity 367,864 289,148 238,905 215,825 224,957 Note: Certain reclassifications have been made to the prior years' selected financial data to conform to the current year's presentation. Customer support revenue and cost of customer support revenue includes hardware revenue and cost of hardware revenue that was previously reported separately. 21 Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations In addition to historical information this Annual Report on Form 10-K contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, Section 21E of the Securities and Exchange Act of 1934, as amended, and Section 27A of the Securities Act of 1933, as amended, and is subject to the safe harbors created by those sections. Words such as "anticipates," "expects," "intends," "plans," "believes," "seeks," "estimates," "may," "will" and variations of these words or similar expressions are intended to identify forward-looking statements. In addition, any statements that refer to expectations, projections or other characterizations of future events or circumstances, including any underlying assumptions, are forward-looking statements. These statements are not guarantees of future performance and are subject to risks, uncertainties and assumptions that are difficult to predict. Therefore, our actual results could differ materially and adversely from those expressed in any forward-looking statements as a result of various factors. We undertake no obligation to revise or publicly release the results of any revisions to these forward-looking statements. Readers should carefully review the factors described under the heading "Risk Factors" and in other documents we file from time to time with the Securities and Exchange Commission. Our filings with the Securities and Exchange Commission, including our Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K and amendments to those filings, pursuant to Sections 13(a) and 15(d) of the Securities Exchange Act of 1934, are available free of charge at www.filenet.com, when such reports are available at the Securities and Exchange Commission Web site. Overview We develop, market, sell and support a software platform and framework for Enterprise Content and Business Process Management. This platform, called FileNet P8, provides a flexible and scaleable framework for developing solutions that provide our customers with the ability to manage content throughout their organizations, and streamline their business processes. Enterprise Content Management, ("ECM"), refers to the broad range of functions used by organizations of all types, including businesses and governmental agencies, to control and track the information, or content, that is important to the organization's operations, whether that information is used internally, such as sales contracts or product diagrams, or externally, such as content provided to customers through a Web site. The content our software manages, commonly called unstructured content, includes, but is not limited to: Web pages, word processing documents, spreadsheets, HTML, XML, PDF, document images, email messages and other electronic content. Our software offers customers the ability to configure, design, build and deploy ECM solutions to meet the needs of their particular business or organization. We generate revenue by selling software licenses, delivering implementation and education services, and by providing technical support to our customers. Software revenue consists of fees earned from the licensing of our software products to our customers. Implementation and education services are sold on a fee for service basis, and technical support and software maintenance are provided pursuant to service contracts. Annual fees for software technical support and software maintenance are received in advance and recognized as revenue over the duration of the contract. Earnings results are highly sensitive to fluctuations in revenue. The nature of our cost structure is essentially fixed - with employee compensation and benefits being the single largest expense. These expenses represent more than 50% of our cost structure. Costs associated with variable compensation expense and third party royalty expenses fluctuate with revenue. Future profitability is contingent upon revenue growth achieved through continued investments in internally developed or acquired software technologies that gain market acceptance. 22 Software The FileNet P8 architecture provides our customers with enterprise-level software that is scalable and flexible to handle demanding content challenges and manage complex business processes. The FileNet P8 architecture provides a framework for functional expansion to provide enhanced content and process management across an enterprise through product suites; each emphasizing a different aspect of the ECM solution set, with functions grouped in a logical order that are designed to meet a customer's individual ECM needs. Each suite can be implemented by a customer individually, but remains expandable to include all FileNet content and process management capabilities. Solutions and applications, built by third party partners or our customers on FileNet P8 software, are designed to manage content; allowing organizations to capture, create, use, and activate that content in order to make decisions faster and bring control and consistency to business processes, to improve efficiency and address compliance requirements. We license our ECM software to companies in the insurance, financial services, government, manufacturing, telecommunications and utilities industries, both directly to the end user and through partners. The growth in software license revenue is affected by the strength of general economic and business conditions, as well as the competitive position of our software products. Our enterprise software business is characterized by long sales cycles and timing of a few large software license transactions that can substantially affect our operating results. Over the last three years, customers delayed or limited their technology capital spending compared to spending levels in 2000. The ability to meet regulatory and compliance requirements has become increasingly critical for large public enterprises in order to maintain proper documentation for all key transactions. We believe we are well positioned to grow our revenue through our software products that address our current and prospective customers' regulatory compliance and business process improvement requirements. However, we believe software revenue will continue to be affected by future economic conditions. Customer Support We offer product support on a global basis to provide post-sales services to ensure successful implementation of our products and customer satisfaction. Our support offering also includes right to new versions. Our Customer Service and Support organization provides comprehensive support capabilities including electronic and real-time phone support and global call tracking for customers and partners on support programs. System engineers deliver support coverage on multiple platforms with 24-hour call handling. Our Web site offers the ability to open cases, search our knowledge base and review related status reports. Our customers typically purchase support at the time they acquire new software licenses and renew their software license support contracts annually provided their systems are still in service. The growth of support revenue is influenced by the renewal rate of the existing base and the amount of new support contracts associated with the sale of new software licenses. We believe that our customer support revenue will continue to grow as we sell more new software licenses and our customers continue to renew their product support contracts. Professional Services and Education Our worldwide professional services organization provides consulting, implementation, development and other technical services and training services to our licensed customers and authorized ValueNet Partners. These services are provided by our internal employees and through a network of qualified service providers hired on a fee for service basis. Our professional services organization offers a comprehensive methodology to help our customers design, install, integrate, customize and deploy our products. These services range from 23 the management of large-scale implementations of our products billed on a time and material basis to short-term fixed price services such as software installation and implementation packages, but do not include modifications to the standard software. Our educational curriculum includes training courses for end users, application developers and system administrators through media-based and instructor-led training. The purpose of our education services is to allow our customers to further enhance the usability of our software products throughout their enterprise. Research and Development We have made and expect to continue to make substantial investments in research and development, through internal and offshore development activities, third party licensing agreements and through technology acquisitions. Our development efforts focus on our FileNet P8 platform as we continue to develop and enhance our enterprise content and process management capabilities. Additionally, we license and embed third party software that is designed to expand the functionality of our products through a variety of agreements with the producers of this software. We expect research and development to remain a significant portion of our cost structure in 2005. Critical Accounting Policies and Estimates The consolidated financial statements of FileNet are prepared in conformity with accounting principles generally accepted in the United States of America. The consolidated financial statements include our accounts and the accounts of our wholly owned subsidiaries. All intercompany balances and transactions have been eliminated. The preparation of financial statements in conformity with accounting principles generally accepted in the United States of America requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities at the date of the financial statements and the reported amounts of revenue and expenses during the reporting period. We continually evaluate our estimates and judgments, including those related to revenue recognition, valuation of intangible assets, reserves for bad debt and sales returns and income taxes. We base our estimates on historical and projected results that we believe are reasonable. These estimates form the basis for making judgments about the carrying values of assets and liabilities and by their nature, are subject to an inherent degree of uncertainty. Actual amounts could differ from our estimates and could have a significant adverse effect on our operating results and financial position. The significant accounting policies we believe are most critical to aid in fully understanding and evaluating our reported financial results include the following: Revenue Recognition. The nature of our business commonly includes multiple elements in our arrangements and requires us to make judgments for determining the timing and the amount of revenue to recognize. These judgments include, but are not limited to determining the allocation of revenue in multiple element arrangements based on vendor specific objective evidence and determining the creditworthiness of a customer to assess the probability of collection of a transaction. We derive revenue from the following sources: (1) software, which includes software licenses, 2) customer support revenues, which include annual maintenance agreements, and (3) professional services, which include consulting, implementation and training services. 24 The provisions of Statement of Position No. 97-2, Software Revenue Recognition, issued by the American Institute of Certified Public Accountants governs the basis for our software revenue recognition. Accordingly, software license revenue is recognized when: (1) we enter into a legally binding arrangement with a customer for the license of software; (2) we deliver the products; (3) customer payment is deemed fixed or determinable and free of contingencies or significant uncertainties; and (4) collection is probable. We must make judgments and estimates to determine whether or not the certainty of these elements has been met. Our software license arrangements often include multiple elements that consist of software, post contract customer support agreements and professional services such as consulting, implementation and training. We recognize revenue in multiple element arrangements using the residual method of revenue recognition in accordance with SOP 98-9. Under the residual method, the fair value of the undelivered elements is deferred and the remaining portion of the arrangement fee is allocated to the delivered elements and is recognized as revenue, assuming all other revenue recognition criteria have been met. If evidence of fair value for each undelivered element of the arrangement does not exist, all revenue from the arrangement is recognized when evidence of fair value is determined or when all elements of the arrangement are delivered. Vendor specific objective evidence ("VSOE") of fair value for customer support is determined by reference to the price our customers pay for such support when sold separately; that is, the renewal rates paid by our customers. Revenue from customer support contracts is recognized ratably over the term of the arrangement, which is typically 12 months. VSOE of fair value for professional services is based upon the established pricing and discounting practices for those services when sold separately. Historically, we have been able to establish VSOE for customer support and professional services, but we may modify our pricing practices in the future, which could result in changes in, or the inability to support, VSOE of fair value for these undelivered elements. If this occurs, our future revenue recognition for multi-element arrangements could differ significantly from our historical results. A majority of our professional service revenue is derived from time and materials based contracts that typically range from three months to one year in duration. Revenue is recognized on such contracts as time is incurred and approved by the customer. We also provide fixed price pre-packaged services that are one month or less in duration. Revenue from such short-term fixed price contracts is recognized upon completion of the work and customer acceptance. Short-term fixed-price contracts of a repetitive nature are more readily estimable than long-term contracts. Our ability to make judgments about revenue and cost for these types of contracts has in the past been accurate. We have little exposure to cost overruns in professional service engagements as any additional services are pre-approved by our customers in time and material contracts and our fixed price contracts are normally very short term in nature and highly estimable. We use judgment in assessing whether fees are fixed and determinable and probable of collection at the time of sale. Since customers who have previously deployed our products somewhere within their enterprise comprise approximately 90% of software sales, our ability to assess the credit-worthiness of a transaction is supported by the collection history we have with that customer. In the past our ability to judge the probability of collection has been highly accurate and we expect that this will continue. Our standard payment terms range from net 30 to net 90 days. Payments that are due within 90 days are deemed to be fixed or determinable based on our successful collection history on such arrangements. To the extent we elect to provide extended payment terms beyond 90 days for competitive or other reasons, revenue is recognized when the amounts become due. Historically, sales returns and bad debt write-offs have been insignificant and within management's expectations. However, any adverse changes in these trends could impact the timing of revenue recognition in the future. In addition to direct customer sales, we sell through third party channel partners. Our channel partners do not inventory our software products; rather, shipments are made only when the partner places an order for a specific end user. We require our channel partners to provide us with the name and address of all end users at the time an order is placed and, in many cases, we ship our 25 products directly to the end user. Software license revenue from channel partners is recognized when an end user is identified, product is delivered either to a channel partner or to their designated end-user and all other revenue recognition criteria are met. As our channel partners only purchase our product for specific end users, we are not subject to channel inventory returns or price protection issues. Allowance for Doubtful Accounts and Sales Returns. We make judgments as to our ability to collect outstanding receivables and provide allowances for the portion of receivables when collection becomes doubtful. We perform an initial evaluation of the creditworthiness of our customers prior to order fulfillment, and we perform ongoing credit evaluations of our customers to adjust credit limits based on payment history and the customer's current creditworthiness. We monitor collections from our customers and maintain an allowance for estimated credit losses that is based on historical experience and on specific customer collection issues. While credit losses have historically been within our expectations and the provisions established in our financial statements, we cannot guarantee that we will continue to experience the same credit loss rates that we have in the past. Our accounts receivable are derived from sales to a wide variety of customers. We do not believe a change in liquidity of any one customer or our inability to collect from any one customer would have a material adverse impact on our consolidated financial position. Even though we have large transactions, these tend to be with large, well capitalized and credit worthy customers. We also maintain a sales returns allowance based on historical return rates. While we are not legally required to accept sales returns, we have done so on certain occasions for our customers. Product returns have historically been minimal and within our expectations. If we elect to accept a higher level of returns in the future for customer relations or other reasons, our results of operations could be materially affected. If the historical data we use to calculate the allowance for doubtful accounts or if estimates do not properly reflect future returns, then a change in the allowances would be made in the period in which such a determination is made and results of operations in that period could be materially affected. Goodwill and Other Intangible Assets. Our business acquisitions have resulted in goodwill and other intangible assets. Goodwill is recorded at cost and is not amortized, but is tested for impairment at least annually and would be written down if impairment were determined. Effective the first day of July of each year, goodwill is tested for impairment by determining if the carrying value of each reporting unit exceeds its fair value. Our reporting units are consistent with the reportable segments identified in Note 13. We also periodically evaluate whether events and circumstances have occurred in between annual testing dates that indicate the carrying value of goodwill may not be recoverable. We performed an impairment analysis as of July 1, 2004 in accordance with SFAS 142. The results indicated there was no impairment of goodwill in any of the three reporting units. As of December 31, 2004, there have been no indicators of impairment; therefore no interim impairment tests have been performed. Identified intangible assets are recorded at cost less accumulated amortization. These assets are amortized using the straight-line method over estimated useful lives of three to five years. The determination of useful lives and whether or not these assets are impaired involves judgment. Long-lived assets are reviewed for impairment whenever events or circumstances indicate that the carrying amount of such assets may not be recoverable. We evaluate these assets for impairment based on estimated undiscounted future cash flows from these assets. If the carrying value of the assets exceeds the estimated future undiscounted cash flows, a loss would be recorded for the excess of the asset's carrying value over the fair value. While we have not experienced impairment of intangible assets in prior periods, we cannot guarantee that there will not be impairment in the future. Determining the fair value of a reporting unit is judgmental in nature and involves the use of significant estimates and assumptions. These estimates and assumptions include revenue growth rates and operating margins used to calculate projected future cash flows, future economic and market conditions, and determination of appropriate market comparables. We base our fair value 26 estimates on assumptions we believe to be reasonable but that are unpredictable and uncertain. Actual future results may differ from those estimates. In addition, we make certain judgments and assumptions in allocating shared assets and liabilities to determine the carrying values for each of our reporting units. Future events, such as a significant decrease in our revenue, profitability or market capitalization, or a change in technology could cause us to conclude that impairment indicators exist and that goodwill or other intangible assets associated with our acquisitions are impaired. Any resulting impairment loss could have an adverse impact on our results of operations. Income Taxes. We exercise significant judgment in determining our income tax provision due to transactions, credits and calculations where the ultimate tax determination is uncertain. Uncertainties arise as a consequence of the actual source of taxable income between domestic and foreign locations, the outcome of tax audits and the ultimate utilization of tax credits. Although we believe our estimates are reasonable, the final tax determination could differ from our recorded income tax provision and accruals. In such case, we would adjust the income tax provision in the period in which the facts that give rise to the revision become known. These adjustments could have a material impact on our income tax provision and our net income for that period. We recognize deferred income tax assets and liabilities based upon the differences between the financial statement carrying amounts and the tax bases of assets and liabilities. Such deferred income taxes primarily relate to the timing of the recognition of certain revenue items and the timing of the deductibility of certain reserves and accruals for income tax purposes. We regularly review the deferred tax assets for recoverability and establish a valuation allowance when it is more likely than not that some portion or all of the deferred tax assets will not be realized. In the current year we concluded that the valuation allowance associated with domestic NOL's and other temporary differences should be fully reversed as a result of the current year and cumulative domestic profits in recent years and future domestic projections. However, we could be required to record additional valuation allowance against the deferred tax assets if we are unable to generate sufficient future taxable income, fail to benefit from our tax planning strategies or if there is a material change in the actual effective tax rates or time periods within which the underlying timing differences become taxable or deductible. Increases in the valuation allowance could have a material adverse impact on our income tax provision and our net income. Conversely, if we continue to generate profits, and ultimately determine that it is more likely than not that all or a portion of the deferred tax assets will be utilized to offset future taxable income (net of any current year stock option deductions), the remaining valuation allowance of $15.0 million related to stock option deductions will result in an increase to additional paid in capital. 27 Results Of Operations The following table sets forth certain consolidated statement of operations data as a percentage of total revenue for the periods indicated: (as a percentage of total revenue) December 31, 2004 2003 2002 Revenue: Software 38.8% 40.9% 38.2% Customer support 47.3 45.9 45.4 Professional services and education 13.9 13.2 16.4 Total revenue 100.0 100.0 100.0 Cost of revenue: Software 3.8 3.8 3.1 Customer support 10.6 11.7 12.8 Professional services and education 11.3 11.6 14.5 Total cost of revenue 25.7 27.1 30.4 Gross profit 74.3 72.9 69.6 Operating expenses: Research and development 19.7 21.1 20.8 Selling and marketing 40.2 39.8 38.1 General and administrative 8.9 8.9 9.1 Total operating expenses 68.8 69.8 68.0 Operating income 5.5 3.1 1.6 Other income, net 1.5 1.1 1.5 Income before tax 7.0% 4.2% 3.1% Note: Certain reclassifications have been made to the prior years' results of operations data to conform to the current year's presentation. Customer support revenue and cost of customer support revenue includes hardware revenue and cost of hardware revenue that was previously reported separately. Revenue Total revenue increased by 9.1% in 2004 compared to 2003 due to a combination of service revenue growth of 13.0% and software revenue growth of 3.4%. Total revenue increased by 5.0% in 2003 compared to 2002 due to software revenue growth of 12.6% and service revenue growth of 0.4%. Total revenue growth is dependent upon continued software revenue growth accompanied by professional services growth to implement the software products, and a continued high renewal rate of maintenance contracts to support the installed base. Service revenue growth is highly correlated with prior period software revenue growth. Further discussion of revenue trends with additional explanation is contained below in each revenue component discussion. 28 Revenue by Geography. The following table sets forth total revenue by geography and as a percentage of total revenue for the periods indicated: Revenue by Geography (in thousands) % Increase / % Increase / Year ended December 31, 2004 (decrease) 2003 (decrease) 2002 Total United States Revenue $ 278,177 8.2% $ 257,100 2.2% $ 251,447 Europe, Middle East / Africa 93,972 10.1% 85,339* 9.5% 77,953 Asia / Pacific 15,793 29.8% 12,171 22.7% 9,916 Canada 8,786 10.2% 7,971 42.8% 5,581 Other 830 (56.9)% 1,924* (9.2)% 2,120 Total International Revenue 119,381 11.2% 107,405 12.4% 95,570 Total Revenue $ 397,558 9.1% $ 364,505 5.0% $ 347,017 Revenue as a % of total revenue: United States Revenue 70% 71% 72% International Revenue 30% 29% 28% Total Revenue Contribution 100% 100% 100% * Note - 2003 revenue for the Middle East Africa Region of $1.5 million was reclassified for comparability purposes from Other International to Europe, Middle East/Africa to reflect an organization change that was effective in 2004. Market acceptance of our P8 products, and continued penetration into our installed base, accounted for the growth in all our geographic markets. Revenue generated in the United States has consistently represented approximately 70% of total revenue for the past three years. International sales volumes remained consistant for all three years in local currency. The dollar increase was due to favorable foreign currency rates against the dollar, The Europe, Middle East, Africa ("EMEA") region is our largest international market contributing approximately 80% of our international revenue. Asia Pacific is a much smaller market for FileNet, but produced revenue growth of 59.3% during the three-year period from 2002 to 2004. We made significant investments in the Asia Pacific region to support the revenue growth that we believe will continue to increase in countries such as China and India. We expect international revenue to continue to represent a significant percentage of total revenue in the range of 30%. However, international revenues will be adversely affected if the U.S. dollar strengthens against certain major international currencies, especially the Euro, or if international economic conditions remain relatively weak. 29 Revenue by Reporting Segment. The following table sets forth total revenue by reporting segment and as a percentage of total revenue for the periods indicated: Revenue by Reporting Segment (in thousands) % Increase / %Increase / Year ended December 31, 2004 (decrease) 2003 (decrease) 2002 Revenue: Software $ 154,279 3.4% $ 149,214 12.6% $ 132,508 Customer Support 188,011 12.4% 167,230 6.1% 157,550 Professional Services and Education 55,268 15.0% 48,061 (15.6)% 56,959 Total Revenue $ 397,558 9.1% $ 364,505 5.0% $ 347,017 Revenue as a % of total revenue: Software 38.8% 40.9% 38.2% Customer Support 47.3% 45.9% 45.4% Professional Services and Education 13.9% 13.2% 16.4% Total Revenue Contribution 100.0% 100.0% 100.0% Note: Certain reclassifications have been made to the prior years' segment information to conform to the current year's presentation. The residual operating activity of the previously reported Hardware reporting segment has been incorporated into the Customer Support reporting segment. This reclassification is predicated on the reduced scale and change in the nature of on-going hardware operations. The only activity in the Hardware reporting segment is related to supporting legacy customers with spare parts and supplies, and management no longer reviews the Hardware reporting segment on a stand-alone basis. Software. Software revenue consists of fees earned from the licensing of our software products to our customers. Software revenue increased by 3.4% in 2004 compared to 2003, and by 12.6% in 2003 compared to 2002. Our P8 platform and associated products were announced early in 2003. We attribute the growth in software revenue in both 2004 and 2003 to market acceptance for these new products. Sales to customers who have previously deployed our products somewhere within their enterprise comprised approximately 90% of software revenue in 2004 and drove the demand in our key vertical industries of financial services, insurance, telecommunications, manufacturing, government and utilities. We saw these customers increase usage of our products to expand existing applications and to create new applications throughout their enterprise with our software. We believe the IT spending environment has improved during the past two fiscal years as we have experienced the return of larger software deployments by some of our customers. We believe these trends will continue in 2005 with a moderate, but steady improvement in IT spending on enterprise content management and business process management software as large enterprises look for software that supports key business applications and solves regulatory and compliance requirements related to managing content. Customer Support. Customer support revenue consists of revenue from software maintenance contracts, "fee for service" billings and the sale of hardware spare parts and supplies. Support contracts entitle our customers to receive technical support, bug fixes and upgrades to new versions of software releases when and if available. Customer support revenue increased by 12.4% in 2004 compared to 2003 and by 6.1% in 2003 compared to 2002. These increases in customer support revenue reflect an increase in our overall customer installed base combined with a high rate of renewal in the existing customer base. Customer support revenue is directly related to the sale of software licenses in prior periods. Customer support revenue grew more slowly in both 2004 and 2003 compared to the growth rate in previous years as a result of reduced software sales growth in 2002 and 2003 and software support pricing pressure. A prolonged economic slowdown negatively affects the growth rate of customer support revenue as this revenue stream is directly related to software revenue growth over time. 30 However, we believe we will continue to experience a high rate of renewal on support contracts, as our customers tend to deploy mission critical applications using our software to manage content. Professional Services and Education. Professional services and education revenue is earned by providing consulting services to customers for the design, implementation, deployment, upgrade and migration of our software products, technical consulting services provided to our resellers, and training services. No modifications are made to our standard base product code once the software has been sold. Professional services are usually performed on a time and material basis and are also generated from short-term fixed price offerings. Professional services revenue and education revenue is dependent on the level and the nature of software sales in prior periods - particularly new customer sales. Professional services revenue decreased in 2003 compared to 2002 and then recovered in 2004 to the 2002 levels. We experienced fewer and smaller consulting engagements and increased pricing pressures in the past two years. Competitive pricing pressures have led to higher discounts and an increased use of partners for professional services. The decrease in professional services and education revenue is also affected by software revenue that has been characterized by repeat purchases for additional software licenses that do not require large-scale professional services engagements but rather smaller engagements and a lesser need for customer training classes. We believe we will experience a moderate, but steady improvement in professional services and education revenue in 2005 based on the software revenue trends we experienced during the last half of 2004, with strong dependency on new system sales to generate the professional services and education demand from our customers. Cost of Revenue Cost of Revenue by Reporting Segment. The following table sets forth total cost of revenue by reporting segment and as a percentage of total cost of revenue by reporting segment for the periods indicated: Cost of Revenue by Reporting Segment Cost of Revenue by Reporting Segment (in thousands) % Increase / % Increase / Year ended December 31, 2004 (decrease) 2003 (decrease) 2002 Cost of revenue: Software $ 15,122 9.6% $ 13,800 30.6% $ 10,565 Customer Support 41,989 (1.9)% 42,785 (4.1)% 44,603 Professional Services and Education 44,954 6.2% 42,346 (16.0)% 50,408 Total Cost of Revenue $ 102,065 3.2% $ 98,931 (6.3)% $ 105,576 Cost of revenue as a % of segment revenue: Software 9.8% 9.2% 8.0% Customer Support 22.3% 25.6% 28.3% Professional Services and Education 81.3% 88.1% 88.5% Total Cost of Revenue as a % of Segment Revenue 25.7% 27.1% 30.4% Note: Certain reclassifications have been made to the prior years' segment information to conform to the current year's presentation. The residual operating activity of the previously reported Hardware reporting segment has been incorporated into the Customer Support reporting segment. This reclassification is predicated on the reduced scale and change in the nature of on-going hardware operations. The only activity in the Hardware reporting segment is related to supporting legacy customers with spare parts and supplies, and management no longer reviews the Hardware reporting segment on a stand-alone basis. 31 Software. Cost of software revenue includes royalties paid to third parties for technology embedded in our products to enhance features and functionality, referral fees, amortization of acquired technology, media costs, and the cost to manufacture and distribute software. The cost of software revenue as a percentage of software revenue grew 1.8 percentage points from 8.0% in 2002 to 9.8% in 2004, resulting from higher costs not being offset by a corresponding growth in revenue. The increase in software cost over the period from 2002 to 2004 resulted from increased third party fees and royalties of approximately $2.0 million in each of 2003 and 2004 and a $960,000 increase in amortization expense in 2003 related to the amortization of acquired technology resulting from the eGrail acquisition in April 2002 and the Shana acquisition in April 2003. Going forward we anticipate cost of software revenue to range between 8%-10% of revenue. Future acquisitions resulting in additional acquired technology and future integration of additional third party technology with our products would result in increased software cost, but we would expect such increase to be offset by increased revenue. Customer Support. The cost of customer support revenue includes the cost of customer support personnel, facility and technology infrastructure expenses in our call centers, and costs of supplies and hardware spare parts. As disclosed previously, the residual operating activity of the previously reported hardware business segment has been combined with the customer support reporting segment. We do not sell hardware to new customers. We provide spare parts and supplies as an accommodation to our customers who purchased FileNet hardware in prior years. We view this as a service to our customers. The cost of customer support revenue as a percentage of customer support revenue has decreased from 28.3% in 2002 to 22.3% in 2004. The combination of increased customer support revenue along with relatively flat customer support cost in all three years resulted in a lowered percent of cost in relation to revenue. The decrease in cost as a percent of revenue was improved by our reduction in hardware revenues each year, which were a high cost, low margin segment. Customer support headcount, excluding the hardware function, has ranged from 252 employees in 2002 to 259 in 2004. We expect the cost of customer support revenue to range between 21%-24% of customer support revenue for the near future as long as customer support revenue continues to grow at a higher rate than costs. We believe the current cost structure and number of personnel in the customer support organization will be sufficient to support projected revenue growth. Professional Services and Education. Cost of professional services and education revenue consists of the costs of professional services personnel, training personnel, and third-party contractors. The increase in 2004 compared to 2003 is due to increased third-party contractor expense of $4.3 million, partially offset by decreased facility and depreciation expense of $1.4 million along with continued cost control in a number of expense areas. The decrease in cost from 2002 to 2003 resulted from the reduced usage of third-party contractors of $3.9 million and lower personnel costs of $2.5 million. These decreases were predicated on the decreased revenue level during this period. Professional services and education revenue increased 15% when comparing 2004 to 2003, while costs increased at a lower rate of 6.2% due to improved utilization of internal resources. Professional services and education revenue and cost both decreased at the same level in 2003 compared to 2002 maintaining cost at approximately 88% of revenue for both years. We believe our headcount in the professional services and education segment allows for revenue growth without adding additional resources. We expect professional services and education costs as a percentage of professional services and education revenue to range between 80%-82% in the near-term assuming professional services and education revenue continues to grow. 32 Operating Expenses Total Operating Expenses. The following table sets forth total operating expense by function and as a percentage of total revenue for the periods indicated: Operating Expenses (in thousands) % Increase / % Increase / Year ended December 31, 2004 (decrease) 2003 (decrease) 2002 Operating expense: Research and Development $ 78,248 1.6% $ 77,050 7.4% $ 71,735 Marketing and Sales 159,716 10.2% 144,975 9.7% 132,109 General and Administrative 35,363 8.9% 32,466 2.6% 31,656 In-process R and D - - 400 . Total Operating Expenses $ 273,327 7.4% $ 254,491 7.9% $ 235,900 Operating expense as a % of total revenue: Research and Development 19.7% 21.1% 20.7% Marketing and Sales 40.2% 39.8% 38.1% General and Administrative 8.9% 8.9% 9.1% Operating Expense as a % of Revenue 68.8% 69.8% 68.0% Research and Development. Our research and development efforts focus on our FileNet P8 architecture as we continue to develop and expand our ECM and BPM capabilities. The focus of these efforts is to create functionality in Enterprise Content Management and Business Process Management technology that provide a richer competitive product offering to our customers. We seek to achieve our development objectives through both internal and external resources, and by obtaining third party technology to enhance product capabilities through licensing agreements and acquisitions. During 2002 we initiated a program involving contracted offshore development in lower labor cost countries. During 2003 we expanded this offshore development effort to include both product sustainment and product development activities. We have also historically acquired companies to obtain their technology. During 2003 we acquired Shana to integrate their electronic forms capabilities into our products. During 2002 we acquired eGrail to integrate their web content management capabilities into our products. Our research and development expense consists of personnel costs for software developers; third party contracted development efforts and related facilities costs. Research and development expense increased by 1.6% in 2004 compared to 2003 and by 7.4% in 2003 compared to 2002. The number of research and development personnel was 400 in 2004, 456 in 2003 and 430 in 2002. We had an average of 93 contract workers in India throughout 2004 compared to an average of 52 contract workers in India in 2003. Research and development expense increased $1.2 million from 2003 to 2004 and increased $5.3 million from 2002 to 2003. The $1.2 million increase in 2004 is attributable to our expanded offshore development program with contractors in India, which represented a $3.2 million expense increase that was partially offset by reduced compensation expense of $1.7 million in North America. The $4.9 million increase from 2002 to 2003 is attributable to 26 additional internal employees in North America resulting in higher compensation, benefits and relocation costs of $3.0 million, increased facility related expenses of 33 $0.5 million associated with the integration of the eGrail and Shana acquisitions in April of 2002 and 2003, respectively, and increased consulting expense of $1.5 million associated with offshore development through contractors in India. We intend to continue to complement internal development with offshore development as well as with third-party software through OEM agreements and may execute additional technology acquisitions. Over time, we believe we will be able to lower our per-developer cost through the use of offshore resources. However, in the near term we do not plan on expanding our use of offshore contract labor. We believe that research and development expenditures, including compensation of technical personnel, are essential to maintaining our competitive position. We expect research and development expense to range between 18%-20% of revenue assuming revenue growth in the near-term, and will gradually decrease on a percentage basis as revenue increases. Selling and Marketing. We sell our products through a direct sales force and our indirect channel sales partners. Our selling and marketing expense consists of salaries, benefits, sales commissions and other expenses related to the direct and indirect sales force and personnel cost for marketing and market development programs. Selling and marketing expense increased 10.2% in 2004 compared to 2003 and increased 9.7% in 2003 compared to 2002. The number of sales and marketing employees in 2004 was 530 compared to 549 in 2003 and 541 in 2002. During this two-year period, marketing personnel increased by 14 employees while sales personnel decreased by 25 employees. This shift in sales and marketing capacity resulted in a smaller direct sales force, with increased channel partner business and increased marketing personnel with deep vertical industry knowledge and demand generation capabilities. The increase in sales and marketing expense was $14.7 million from 2003 to 2004. Personnel related expenses including salaries and benefits increased $7.9 million year over year due to a higher salary mix despite a reduction in headcount. Higher total revenue in 2004 resulted in incremental commission expense of $4.9 million in 2004 compared to 2003. Additionally, travel expense increased $2.1 million in 2004 compared to 2003 due to a new sales coverage model where resources were deployed by account rather than geography and due to generally higher business activity. This resulted in increased travel both in volume and distances. The increase in sales and marketing expense of $12.9 million from 2002 to 2003 reflects a higher salary mix as well as higher variable compensation associated with higher revenue in 2003 compared to 2002. Personnel related expenses including salaries and benefits increased $4.6 million year over year. Higher software revenue in 2003 resulted in higher commission expense of $3.4 million in 2003 compared to 2002. In 2003 travel, training, and marketing programs increased $3.6 million from 2002 related to the FileNet P8 product release that was announced in the first quarter of 2003. We expect selling and marketing expense to range between 38%-40% of revenue in the near-term, depending on revenue growth. General and Administrative. Our general and administrative expense consists of salaries, benefits, and other expenses related to personnel costs for finance, information technology, legal, human resources and general management, and the cost of outside professional services. 34 General and administrative expense increased by 8.9% in 2004 compared to 2003 and increased by 2.6% in 2003 compared to 2002. The number of general and administrative employees in 2004 was 168 compared to 176 in 2003 and 167 in 2002. The $2.9 million increase in absolute dollars in 2004 compared to 2003 was attributable to increased personnel expense of $1.8 million that included merit increases, increased bonuses and the addition of restricted stock expense. Increased consulting expense and accounting fees of $1.1 million associated with our efforts to achieve compliance with Section 404 of the Sarbanes-Oxley Act by December 31, 2004 also contributed to the increase in 2004. Essentially all of the $0.8 million increase in 2003 compared to 2002 was attributable to increased consulting expense and legal fees associated with compliance with other sections of the Sarbanes-Oxley Act. We expect general and administrative expense to range between 8%-10% of total revenue in the near-term, depending on revenue growth. Purchased In-Process Research and Development. There were no acquisitions during 2004 and there was no in-process research and development expense associated with our April 2003 acquisition of Shana. Our eGrail acquisition in April 2002 of certain assets and certain liabilities of eGrail resulted in an allocation of $400,000 to in-process research and development. The allocation was determined by management through established valuation techniques in the high-technology industry with the assistance of an independent third-party appraiser. In-process research and development was expensed upon acquisition because technological feasibility had not been established and no future alternative uses existed. Other Income, Net. Other income, net consists of interest income earned on our cash, cash equivalents and investments, and other items including foreign exchange gains and losses. Other income, net of other expenses, was $6.0 million in 2004, $4.1 million in 2003 and $5.2 million in 2002. The increase in 2004 compared to 2003 was due almost entirely to an increase in interest income of $1.9 million based on increased cash, cash equivalents and investment amounts and a higher weighted-average interest rate. The weighted average interest rate earned on cash, cash equivalents and investments was 2.21% in 2004, 1.39% in 2003 and 1.98% in 2002. The overall decrease in 2003 from 2002 of $1.1 million was primarily attributable to a lower net foreign exchange gain of approximately $700,000 due to a continued weakening of the dollar against the Euro in 2003, and reduced interest income of approximately $400,000 due to a lower weighted-average interest rate in 2003 compared to 2002. Provision for Income Taxes. The benefit for income taxes was ($1.3) million in 2004, compared to a provision for income taxes of $4.2 million in 2003 and of $2.5 million in 2002. The effective tax rate was (5%), 28%, and 23% for the years ended December 31, 2004, 2003 and 2002, respectively. The decreased tax rate in 2004 was due to the benefit of $13.5 million from the reversal of the valuation allowance associated with domestic net operating loss carryforwards and other temporary differences. Subsequent to the reversal of the valuation allowance, we expect our on-going effective tax rate to range between 30%-40%. These rates, however, can fluctuate outside our expectations depending upon the mix of our profits between domestic and lower taxed foreign locations. Quarterly Results of Operations Quarterly revenues and expenses have historically been affected by a variety of factors, including the timing of large enterprise transactions, seasonality of economic activity in Europe, and to some degree the timing of budget approvals in the government sector. Historically, the fourth quarter is our highest quarter and we expect these trends to continue in 2005. 35 The following table sets forth selected unaudited quarterly information for our last eight fiscal quarters. This information has been prepared on the same basis as the Consolidated Financial Statements and all necessary adjustments (which consisted only of normal recurring adjustments) have been included in the amounts stated below to present fairly the results of such periods when read in conjunction with the Consolidated Financial Statements and related notes included elsewhere herein. (in thousands, except per share amounts) First Second Third Fourth Fiscal Quarter Quarter Quarter Quarter Year Year ended December 31, 2004: Revenue $ 99,498 $ 94,086 $ 96,488 $ 107,486 $ 397,558 Gross profit 74,845 69,862 71,358 79,428 295,493 Income before income taxes 4,876 2,633 7,756 12,860 28,125 Net income 3,998 2,159 6,360 16,897 29,414 Basic earnings per share 0.10 0.06 0.16 0.42 0.75 Diluted earnings per share 0.10 0.05 0.16 0.41 0.72 Year ended December 31, 2003: Revenue $ 87,049 $ 87,117 $ 89,389 $ 100,950 $ 364,505 Gross profit 62,390 63,206 64,516 75,462 265,574 Income before income taxes 1,908 1,964 3,453 7,842 15,167 Net income 1,336 1,452 2,486 5,646 10,920 Basic earnings per share 0.04 0.04 0.07 0.15 0.30 Diluted earnings per share 0.04 0.04 0.06 0.14 0.29 Liquidity And Capital Resources As of December 31, 2004, cash and cash equivalents and investments were $348.7 million, an increase of $100.4 million from $248.3 million at December 31, 2003. Cash, cash equivalents and investments include $266.9 million in the United States and $81.8 million held by our foreign subsidiaries. Cash and cash equivalents consist of high quality and highly liquid investments in short-term money market funds, United States government agency discount notes, and Corporate Notes. Cash equivalent investments include instruments with original maturities of 90 days or less. Short-term investments include auction-rate securities and instruments with maturities of greater than 90 days and less than 365 days. Long-term investments consist of high grade corporate and government securities with maturities greater than 12 months and less than three years. Our two major sources of cash, as more fully discussed below, have been cash generated from operations and cash generated from financing activities. Cash flows from operations was $70.0 million in 2004, $52.2 million in 2003 and $21.4 million in 2002. Cash provided by financing activities was $36.1 million in 2004, $21.3 million in 2003 and $4.7 million in 2002. Net income is a primary source of cash from operating activities. Net income was $29.4 million, $10.9 million and $8.3 million in 2004, 2003 and 2002, respectively. Depreciation and amortization added to net income to provide cash from operating activities - although the amount has declined each year due to tight budgetary control over capital spending. Depreciation and amortization was $16.4 million in 2004, $19.4 million in 2003 and $21.6 million in 2002. Our cash from operations is also impacted by changes in working capital accounts. Changes in accounts receivable and unearned revenue have typically had the largest impact on our cash flows. The days sales outstanding metric, which is calculated by dividing quarter-end accounts receivable by average daily sales for the quarter, was 31 days, 40 days and 47 days as of December 31, 2004, 2003 and 2002 respectively. We believe that we will continue to generate cash from 36 unearned revenues but expect increases in cash due to declines in accounts receivable to lessen. We attempt to structure our sales contracts to require a majority of payments in 30 days or less, and all payments in 90 days or less. To the extent that competitive pressures require us to extend our terms, it would result in a decrease to our operating cash flows. Our annual customer support agreements are typically prepaid at the beginning of the support period, resulting in a large cash inflow and a corresponding increase in deferred revenue. This has historically resulted in significant cash inflows in the first quarter, when the largest portion of our support agreements renews. We expect this trend to continue in the future. Net cash used for investing activities was $88.5 million in 2004, $64.2 million in 2003 and $27.0 million in 2002. Capital spending has been fairly consistent and under tight budgetary control and accounted for net cash used of $9.4 million in 2004, $9.2 million in 2003 and $10.8 million in 2002. We do not expect capital expenditure levels in 2005 to differ significantly from the level of the past few years. Significant changes in cash from investing activities have resulted from the purchase and sale of investments and, to a lesser extent, cash paid for acquisitions. Excess cash from operations is invested in high quality debt instruments and securities, and the timing of purchases and maturities of investments could result in significant short-term fluctuations in net cash used or generated from investing activities. As long as we continue to generate excess cash, we expect to invest such amounts and thus continue to show a net use of cash related to investing activities. However, based on the nature of our investment policy, all such investments are available in the short term if needed for any reason. Net cash provided by financing activities results from the proceeds of common stock related to employee stock option plans and employee stock purchase plans. As previously noted, the cash generated from this activity increased to $36.1 million from $21.3 million in 2003 and $4.7 million in 2002. Stock prices favorably influenced this activity. As long as our stock price is greater than the exercise price of outstanding stock options, we expect to continue to generate cash from option exercises. The effect of exchange rate changes on cash and cash equivalents held in foreign currency resulted in net cash inflows in all three years as the Euro and other currencies progressively strengthened against the dollar. We have no borrowing arrangements as of December 31, 2004. On June 27, 2003 our $5.0 million multi-currency revolving line of credit expired in accordance with its terms and was not renewed because the cost of carrying the line did not justify the level of usage. We have been able to meet escrow needs through existing bank relationships in the United States and internationally. We believe that our present cash balances, together with internally generated funds, will be sufficient to meet our working capital and capital expenditures throughout 2005. See "Risk Factors". Commitments. We lease certain of our facilities under noncancelable operating lease arrangements that expire at various dates through 2013. We have certain royalty commitments associated with licensing of third party products that require minimum payments or contractual prepayments. We have contract commitments associated with third party development agreements. The following table summarizes future minimum payments for these obligations as of December 31, 2004: 37 (in thousands) Payments Due by Period . Total 2005 2006-2007 2008-2009 Thereafter Contractual obligations: Operating leases $ 55,646 $ 12,265 $ 22,161 $ 15,435 $ 5,785 Third party licensing contracts 3,032 3,032 - - - Third party development contracts 4,155 2,775 1,380 - - . Total contractual cash obligations $ 62,833 $ 18,072 $ 23,541 $ 15,435 $ 5,785 We have bank guarantees issued in local currencies in Europe and Asia as discussed in Note 15 of the Notes to Consolidated Financial Statements. The following table summarizes future minimum commercial commitments for these obligations as of December 31, 2004: (in thousands) Amount of Commitment Expiration Per Period . Total Amounts 2006- 2008- Other commercial commitments: Committed 2005 2007 2009 Therafter . Secured and unsecured bank guarantees $ 2,555 $ 1,506 $ 877 $ 172 $ - . Total commercial commitments $ 2,555 $ 1,506 $ 877 $ 172 $ - . OTHER MATTERS Environmental Matters. We are not aware of any issues related to environmental matters that have, or are expected to have, a material effect on our business. Impact of Recently Issued Accounting Pronouncements NEW ACCOUNTING PRONOUNCEMENTS In March 2004, The FASB issued EITF Issue No. 03-1 (EITF 03-1), "The Meaning of Other-Than-Temporary Impairment and Its Application to Certain Investments" which provides new guidance for assessing impairment losses on investments. Additionally, EITF 03-1 includes new disclosure requirements for investments that are deemed to be temporarily impaired. In September 2004, the FASB delayed the accounting provisions for EITF 03-1; however the disclosure requirements remain effective for annual periods ending after June 15, 2004. We will evaluate the impact of EITF 03-1 once final guidance is issued. In December 2004, the FASB revised Statement No. 123 (FAS 123R), "Share-Based Payment," which requires companies to expense the estimated fair value of employee stock options and similar awards based on the grant-date fair value of the award. The cost will be recognized over the period during which an employee is required to provide service in exchange for the award, usually the vesting period. The accounting provisions of FAS 123R will be effective as of the beginning of the first interim or annual reporting period that begins after June 15, 2005. We will adopt the provisions of FAS 123R on July 1, 2005 using a 38 modified prospective application. Under the modified prospective application, FAS 123R, will apply to new awards, unvested awards that are outstanding on the effective date and any awards that are subsequently modified or cancelled. Compensation expense for outstanding awards for which the requisite service had not been rendered as of the effective date will be recognized over the remaining service period using the compensation cost calculated for pro forma disclosure purposes under FAS 123 (Note 2 Stock-Based Compensation). We are in the process of determining how the new method of valuing stock-based compensation as prescribed in FAS 123R will be applied to valuing stock-based awards granted after the effective date and the impact the recognition of compensation expense related to such awards will have on our financial statements. Inflation. We believe that inflation has not had a significant impact on the price of our products, the cost of our materials, or our operating results for any of the three years ended December 31, 2004. Item 7a. Quantitative and Qualitative Disclosures about Market Risk Interest Rate Risk Our exposure to market rate risk for changes in interest rates relates to our investment portfolio. We have not used derivative financial instruments in our investment portfolio. We place our investments with high-quality issuers and, by policy, limit the amount of credit exposure to any one issuer. We protect and preserve our invested funds by limiting default, market and reinvestment risk. Our investments in marketable securities consist of high-grade corporate and government securities with maturities of less than three years. Investments purchased with an original maturity of three months or less are considered to be cash equivalents. We classify all of our investments as available-for-sale. Available-for-sale securities are carried at fair value, with unrealized gains and losses, net of tax, reported in a separate component of stockholders' equity. Average maturity of our investment portfolio is approximately 3 months; therefore, the movement of interest rates should not have a material impact on our balance sheet or income statement. At any time, a significant increase/decrease in interest rates will have an impact on the fair market value and interest earnings of our investment portfolio. We do not currently hedge this interest rate exposure. We have performed a sensitivity analysis as of December 31, 2004 and 2003, using a modeling technique that measures the change in the fair values arising from a hypothetical 50 basis points and 100 basis points adverse movement in the levels of interest rates across the entire yield curve, which are representative of historical movements in the Federal Funds Rate with all other variables held constant. The analysis covers our investment and is based on the weighted-average maturity of our investments as of December 31, 2004 and 2003. The sensitivity analysis indicated that a hypothetical 50 basis points adverse movement in interest rates would result in a loss in the fair values of our investment instruments of approximately $323,000 at December 31, 2004 and approximately $194,000 at December 31, 2003. Similarly a hypothetical 100 basis points adverse movement in interest rates would result in a loss in the fair values of our investments of approximately $645,000 at December 31, 2004 and approximately $388,000 at December 31, 2003. 39 The following table provides information about our investment portfolio at December 31, 2004: (in thousands) Estimated Debt Securities Cost Fair Value Due in one year or less: Short-term munis-taxable $ 120,725 $ 120,725 Corporate 15,724 15,682 Governments/Agencies 75,087 74,789 Total due in one year $ 211,536 $ 211,196 Due in one to three years: Government/Agencies 14,364 14,256 Total due in one to three years 14,364 14,256 Grand total $ 225,900 $ 225,452 Actual maturities may differ from contractual maturities because the issuer of the securities may have the right to repurchase such securities. We classify short-term investments in current assets, as all such investments are available for current operations. Foreign Currency Fluctuations Our performance can be affected by changes in foreign currency values relative to the U.S. dollar in relation to our revenue and operating expenses. We have entered into forward foreign exchange contracts in an effort to hedge against the effects of fluctuating currency exchange rates on monetary assets and liabilities denominated in currencies other than the functional currency of the relevant entity (mainly in Europe and Asia Pacific). We have not entered into forward foreign exchange contracts for speculative or trading purposes. Our accounting policies for these contracts are based on our designation of the contracts as hedging transactions. Gains and losses on foreign exchange contracts are recognized in income in the same period as gains and losses occur. Our forward contracts have an original maturity of three months. These contracts were opened on the last business day of the quarter and thus had a nominal fair value as of December 31, 2004. Cumulative other comprehensive income increased from a gain of $5.6 million during 2003, to a gain of $11.0 million during 2004, due to unrealized foreign currency translation gains of $5.4 million resulting from the strengthening of the Euro against the U.S. dollar during 2004. 40 Item 8. Financial Statements and Supplementary Data The consolidated financial statements for the years ended December 31, 2004, 2003 and 2002 are incorporated herein by reference and submitted as a separate section of this Form 10-K. (See Item 15). Item 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure None. Item 9a. Controls and Procedures Conclusion Regarding the Effectiveness of Disclosure Controls and Procedures We maintain disclosure controls and procedures that are designed to ensure that information required to be disclosed in our Exchange Act reports are recorded, processed, summarized and reported within the time periods specified in the Securities and Exchange Commission's rules and forms and that such information is accumulated and communicated to our management, including our Chief Executive Officer and Chief Financial Officer, as appropriate, to allow for timely decisions regarding required disclosure. In designing and evaluating the disclosure controls and procedures, management recognizes that any controls and procedures, no matter how well designed and operated, can provide only reasonable assurance of achieving the desired control objectives, and in reaching a reasonable level of assurance, management necessarily was required to apply its judgment in evaluating the cost-benefit relationship of possible controls and procedures. As of December 31, 2004, the end of the period covered by this report, an evaluation was carried out under the supervision and with the participation of our management, including our Chief Executive Officer and our Chief Financial Officer, of the effectiveness of the design and operation of our disclosure controls and procedures as required by Securities Exchange Act of 1934 Rule 13a - - 15(b). Based on the foregoing, our Chief Executive Officer and Chief Financial Officer concluded that our disclosure controls and procedures were effective at the reasonable assurance level. There has been no change in our internal controls over financial reporting during our most recent fiscal quarter that has materially affected, or is reasonably likely to materially affect, our internal controls over financial reporting Management's Report on Internal Control Over Financial Reporting Our management is responsible for establishing and maintaining adequate internal control over financial reporting; as such term is defined in the Securities Exchange Act of 1934 Rules 13a-15(f). Under the supervision of our management, including our principal executive officer and principal financial officer, we conducted an evaluation of our internal controls over financial reporting. We based our evaluation on the framework in Internal Control - Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO). Based on our evaluation under the framework in Internal Control - Integrated Framework, management has concluded that our internal control over financial reporting was effective as of December 31, 2004. Our management's assessment of the effectiveness of our internal control over financial reporting as of December 31, 2004 has been audited by Deloitte and Touche LLP, an independent registered public accounting firm that also audited our financial statements, as stated in their report which is included herein. 41 REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM To the Stockholders and Board of Directors of FileNet Corporation Costa Mesa, California We have audited management's assessment, included in the accompanying Management's Report on Internal Control Over Financial Reporting, that FileNet Corporation and subsidiaries (the "Company") maintained effective internal control over financial reporting as of December 31, 2004, based on criteria established in Internal Control--Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission. The Company's management is responsible for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting. Our responsibility is to express an opinion on management's assessment and an opinion on the effectiveness of the Company's internal control over financial reporting based on our audit. We conducted our audit in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material respects. Our audit included obtaining an understanding of internal control over financial reporting, evaluating management's assessment, testing and evaluating the design and operating effectiveness of internal control, and performing such other procedures as we considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinions. A company's internal control over financial reporting is a process designed by, or under the supervision of, the company's principal executive and principal financial officers, or persons performing similar functions, and effected by the company's board of directors, management, and other personnel to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company's internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company's assets that could have a material effect on the financial statements. Because of the inherent limitations of internal control over financial reporting, including the possibility of collusion or improper management override of controls, material misstatements due to error or fraud may not be prevented or detected on a timely basis. Also, projections of any evaluation of the effectiveness of the internal control over financial reporting to future periods are subject to the risk that the controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. In our opinion, management's assessment that the Company maintained effective internal control over financial reporting as of December 31, 2004, is fairly stated, in all material respects, based on the criteria established in Internal Control--Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission. Also in our opinion, the Company maintained, in all material respects, effective internal control over financial reporting as of December 31, 2004, based on the criteria established in Internal Control--Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission. We have also audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the consolidated financial statements and financial statement schedule as of and for the year ended December 31, 2004 of the Company and our report dated March 11, 2005 expressed an unqualified opinion on those financial statements and the financial statement schedule. /s/ Deloitte and Touche LLP Deloitte and Touche LLP Costa Mesa, California March 11, 2005 42 PART III Item 10. Directors and Executive Officers of the Registrant We hereby incorporate by reference the information appearing under the caption "Election of Directors," under the caption "Executive Officers of the Company," under the caption "Section 16(a) Beneficial Ownership Reporting Compliance" and under the caption "Code of Ethics" of our definitive Proxy Statement for our 2005 Annual Meeting to be filed with the Securities and Exchange Commission. Item 11. Executive Compensation We hereby incorporate by reference the information appearing under the caption "Executive Compensation" and under the caption "Election of Directors" of our definitive Proxy Statement for our 2005 Annual Meeting to be filed with the Securities and Exchange Commission. Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters We hereby incorporate by reference the information appearing under the caption "Voting Securities and Principal Holders Thereof" and "Equity Compensation Plans" of our definitive Proxy Statement for our 2005 Annual Meeting to be filed with the Securities and Exchange Commission. Item 13. Certain Relationships and Related Transactions We hereby incorporate by reference the information appearing under the caption "Related Party Transactions" of our definitive Proxy Statement for our 2005 Annual Meeting to be filed with the Securities and Exchange Commission. Item 14. Principal Accountant Fees and Services We hereby incorporate by reference the information appearing under the caption "Principal Accountant Fees and Services" of our definitive Proxy Statement for our 2005 Annual Meeting to be filed with the Securities and Exchange Commission. 43 PART IV Item 15. Exhibits, Financial Statement Schedule (a) Report of Independent Registered Public Accounting Firm, Financial Statements and Financial Statement Schedule Page Report of Independent Registered Public Accounting Firm F-2 Consolidated Balance Sheets at December 31, 2004 and December 31, 2003 F-3 Consolidated Statements of Operations for each of the three years in the period ended December 31, 2004 F-4 Consolidated Statements of Comprehensive Operations for each of the three years in the period ended December 31, 2004 F-5 Consolidated Statements of Stockholders' Equity for each of the three years in the period ended December 31, 2004 F-6 Consolidated Statements of Cash Flows for each of the three years in the period ended December 31, 2004 F-7 Notes to Consolidated Financial Statements F-8 Schedule II. Valuation and Qualifying Accounts and Reserves S-1 44 (c) Exhibits The following exhibits are filed herewith or incorporated by reference: Exhibit No. Exhibit Description 3.1* Restated Certificate of Incorporation, as amended (filed as Exhibit 3.1 to Registrant's Form S-4 filed on January 26, 1996; Registration No. 333-00676). 3.1.1* Certificate of Amendment of Restated Certificate of Incorporation (filed as Exhibit 3.1.1 to Registrant's Form S-4 filed on January 26, 1996, Registration No. 333-00676). 3.2* Bylaws (filed as Exhibit 3.2 of the Registrant's registration statement on Form S-1, Registration No. 33-15004). 4.1* Form of certificate evidencing Common Stock (filed as Exhibit 4.1 to Registrant's registration statement on Form S-1, Registration No. 33-15004). 4.2* Rights Agreement, dated as of November 4, 1988 between FileNet Corporation and the First National Bank of Boston, which includes the form of Rights Certificate as Exhibit A and the Summary of Rights to Purchase Common Shares as Exhibit B (filed as Exhibit 4.2 to Registrant's registration statement on Form S-4 filed on January 26, 1996; Registration No. 333-00676). 4.3* Amendment One dated July 31, 1998 and Amendment Two dated November 9, 1998 to Rights Agreement dated as of November 4, 1988 between FileNet Corporation and BANKBOSTON, N.A. formerly known as The First National Bank of Boston (filed as Exhibit 4.3 to Registrant's registration statement on Form 10-Q for the quarter ended September 30, 1998). 4.4* Amendment Three dated November 30, 2001 to Rights Agreement dated as of November 4, 1988 between FileNet Corporation and Equiserve Trust Company, N.A., successors to BANKBOSTON, N.A. (filed as Exhibit 4.4 to Registrant's Annual Report on Form 10-K filed for the year ended December 31, 2001). 10.2*+ Amended and Restated 1995 Stock Option Plan of FileNet (filed as Exhibit 99.1 to Registrant's registration statement on Form S-8 filed on October 15, 2001; Registration No. 333-71598). 10.2.1*+ Amendment to the 1995 Stock Option Plan approved by Registrant's Board of Directors dated May 7, 2003 (filed as Exhibit 10.2.1 to Registrant's Quarterly Report on Form 10-Q for the quarter ended June 30, 2003). 10.2.2*+ Amended Form of 1995 Executive Officer Stock Option Agreement (filed as Exhibit 10.2.2 to Registrant's Quarterly Report on Form 10-Q for the quarter ended June 30, 2003). 10.3*+ Second Amended and Restated 1986 Stock Option Plan of FileNet Corporation, together with the forms of Incentive Stock Option Agreement and Non-Qualified Stock Option Agreement (filed as Exhibits 4(a), 4(b) and 4(c), respectively, to the Registrant's registration statement on Form S-8, Registration No. 33-48499), the first Amendment thereto (filed as Exhibit 4(d) to the Registrant's registration statement on Form S-8, Registration No. 33-69920), and the Second Amendment thereto (filed as Appendix A to the Registrant's Proxy Statement for the Registrant's 1994 Annual Meeting of Stockholders, filed on April 29, 1994). 10.4*+ Non-Statutory Stock Option Agreement (with Notice of Grant of Stock Option and Special Addendum) between Registrant and Mr. Lee Roberts (filed as Exhibit 99.17 to Registrant's registration statement on Form S-8 filed on August 20, 1997). 10.6*+ Amended and Restated FileNet Corporation 1998 Employee Stock Purchase Plan (filed as Appendix B to Registrant's Definitive Proxy Statement on Schedule 14A, for the Registrant's 2002 Annual Meeting of Stockholders, filed on April 18, 2002). 10.7*+ FileNet Corporation International Employee Stock Purchase Plan (filed as Appendix C to Registrant's Definitive Proxy Statement on Schedule 14A, for the Registrant's 2002 Annual Meeting of Stockholders, filed on April 18, 2002). 10.8* Lease between the Registrant and C. J. Segerstrom and Sons for the headquarters of the Company, dated September 1, 1999 (filed as Exhibit 10.23 to Registrant's registration statement on Form 10-Q for the quarter ended September 30, 1999). 10.10*+ Written Compensation Agreement and Non-Statutory Stock Option Agreement (with Notice of Grant of Stock Option and Special Addendum) between Registrant and Mr. Sam Auriemma (filed as Exhibit 99.1 and 99.2 to Registrant's registration statement on Form S-8, filed on April 20, 2001; Registration No. 333-59274). 10.11* Asset Purchase Agreement dated April 2, 2002 by and between 3565 Acquisition Corporation and eGrail, Inc. (filed as Exhibit 10.1 to Registrant's Current Report on Form 8-K, filed on April 12, 2002). 10.12*+ Secured Promissory Note between Registrant and Mr. Lee D. Roberts dated June 14, 2002 (filed as Exhibit 10.12 to Registrant's Quarterly Report on Form 10-Q for the quarter ended June 30, 2002). 45 10.13*+ Option Exchange Agreement between Registrant and Mr. Ron L. Ercanbrack, dated May 22, 2002, together with form of Incentive Stock Option Agreement and Grant Notice (filed as Exhibit 10.13 to Registrant's Quarterly Report on Form 10-Q for the quarter ended June 30, 2002). 10.14*+ The 2002 Incentive Award Plan, as approved by stockholders at the Registrant's Annual Meeting on May 22, 2002, together with the forms of Incentive Option Agreement and Non-Qualified Stock Option Agreement for Independent Directors (filed as Exhibit 10.14 to Registrant's Quarterly Report on Form 10-Q for the quarter ended June 30, 2002). 10.14.1*+ Amended Form of 2002 Incentive Award Plan Incentive Option Agreement with Notice of Grant of Stock Option (filed as Exhibit 10.14.1 to Registrant's Quarterly Report on Form 10-Q for the quarter ended September 30, 2002). 10.14.2*+ Amended Form of 2002 Incentive Award Plan Non-Qualified Stock Option Agreement for Independent Directors with Notice of Grant of Stock Option (filed as Exhibit 10.14.2 to Registrant's Quarterly Report on Form 10-Q for the quarter ended September 30, 2002). 10.14.3*+ Amendment to the 2002 Incentive Award Plan dated May 7, 2003 (filed as Exhibit 10.14.3 to Registrant's Quarterly Report on Form 10-Q for the quarter ended June 30, 2003). 10.14.4*+ Amended and Restated 2002 Incentive Award Plan of FileNet Corporation, (filed on April 1, 2004 as Appendix B of Registrant's Definitive Proxy Statement for its 2004 Annual Meeting of Stockholders). 10.15* Stock Purchase Agreement dated April 2, 2003 by and among Registrant, FileNet Nova Scotia Corporation, Shana Corporation and certain Sellers (filed as Exhibit 10.15 to Registrant's Quarterly Report on Form 10-Q for the quarter ended June 30, 2003). 10.15.1* Escrow Agreement dated April 2, 2003 by and among FileNet Nova Scotia Corporation, certain Sellers and Bennett Jones LLP (filed as Exhibit 10.15.1 to Registrant's Quarterly Report on Form 10-Q for the quarter ended June 30, 2003). 10.16*+ Amended and Restated Letter Agreement dated May 15, 2003 by and between Registrant and Lee D. Roberts, Chief Executive Officer (filed as Exhibit 10.16+ to Registrant's Quarterly Report on Form 10-Q for the quarter ended June 30, 2003). 10.17*+ Form of Amended and Restated Letter Agreement, dated May 15, 2003, by and between Registrant and the Chief Financial Officer and President (filed as Exhibit 10.17 to Registrant's Quarterly Report on Form 10-Q for the quarter ended June 30, 2003)(1). 10.18*+ Form of Amended and Restated Letter Agreement by and among Registrant and certain Executive Officers (filed as Exhibit 10.18 to Registrant's Quarterly Report on Form 10-Q for the quarter ended June 30, 2003).(2) 10.19*+ CEO Severance Agreement together with Addendum II to Stock Option Agreement between Registrant and Mr. Lee D. Roberts (filed as Exhibit 10.19 to Registrant's Quarterly Report on Form 10-Q for the quarter ended June 30, 2003). 10.20*+ Form of Restricted Stock Agreement between Registrant and certain Executive Officers (filed as Exhibit 10.21 to Registrant's Quarterly report on form 10-Q for the quarter ended March 31, 2004). 21.1 List of subsidiaries of Registrant (filed as FileNet Corporation Subsidiary Information). 23.1 Consent of Independent Registered Public Accounting Firm 31.1 Certification of Chief Executive Officer pursuant to Section 302 of the Sarbanes-Oxley Act 31.2 Certification of Chief Financial Officer pursuant to Section 302 of the Sarbanes-Oxley Act 32.1 Certification of Chief Executive Officer pursuant to Section 906 of the Sarbanes-Oxley Act 32.2 Certification of Chief Financial Officer pursuant to Section 906 of the Sarbanes-Oxley Act ________________________________________________________________________________________________________________ * Incorporated herein by reference + Management contract, compensatory plan or arrangement (1) Amended and Restated Letter Agreement, dated May 15, 2003 was entered into by and between Registrant and Messrs. Sam Auriemma, Chief Financial Officer and Ron L. Ercanbrack, President (2) Amended and Restated Letter Agreement, dated May 15, 2003 was entered into by and between Registrant and Messrs. Martyn D. Christian, David D. Despard, Frederick P. Dillon, Karl J. Doyle, William J. Kreidler, Chas W. Kunkelmann, Philip Rugani, Daniel S. Whelan, Franz X. Zihlmann, and Ms. Audrey N. Schaeffer. Amended and Restated Letter Agreement with substantially the same terms and conditions was entered into between Registrant and Philip C. Maynard dated August 30, 2004, and L. Kim Poindexter dated January 1, 2005. 46 SIGNATURES Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized. FILENET CORPORATION Date: March 15, 2005 By: /s/ Lee D. Roberts . Lee D. Roberts Chief Executive Officer and Chairman of the Board Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the Registrant and in the capacities and on the dates indicated. DATE SIGNATURE AND TITLE March 15, 2005 /s/ Lee D. Roberts . Lee D. Roberts Chief Executive Officer and Chairman of the Board (Principal Executive Officer) March 15, 2005 /s/ Sam M. Auriemma . Sam M Auriemma, Chief Financial Officer and Senior Vice President, Finance (Principal Financial and Accounting Officer) March 15, 2005 /s/ Theodore J. Smith . Theodore J. Smith Director March 15, 2005 /s/ L. George Klaus . L. George Klaus Director March 15, 2005 /s/ John C. Savage . John C. Savage Director March 15, 2005 /s/ Roger S. Siboni . Roger S. Siboni Director 47 Index to Consolidated Financial Statements As required under Item 8, Financial Statements and Supplementary Data, FileNet Corporation's consolidated financial statements are provided in this separate section as follows: Page Report of Independent Registered Public Accounting Firm F-2 Consolidated Balance Sheets at December 31, 2004 and December 31, 2003 F-3 Consolidated Statements of Operations for each of the three years in the period ended December 31, 2004 F-4 Consolidated Statements of Comprehensive Operations for each of the three years in the period ended December 31, 2004 F-5 Consolidated Statements of Stockholders' Equity for each of the three years in the period ended December 31, 2004 F-6 Consolidated Statements of Cash Flows for each of the three years in the period ended December 31, 2004 F-7 Notes to Consolidated Financial Statements F-8 Schedule II. Valuation and Qualifying Accounts and Reserves S-1 F-1 REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM To the Stockholders and the Board of Directors of FileNet Corporation: We have audited the accompanying consolidated balance sheets of FileNet Corporation and subsidiaries (the "Company") as of December 31, 2004 and 2003, and the related consolidated statements of operations, comprehensive operations, stockholders' equity, and cash flows for each of the three years in the period ended December 31, 2004. Our audits also included the financial statement schedule listed in the Index at Item 15(a). These financial statements and the financial statement schedule are the responsibility of the Company's management. Our responsibility is to express an opinion on the financial statements and the financial statement schedule based on our audits. We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall financial statement presentation. We believe that our audits provide a reasonable basis for our opinion. In our opinion, such consolidated financial statements present fairly, in all material respects, the financial position of FileNet Corporation and subsidiaries as of December 31, 2004 and 2003, and the results of their operations and their cash flows for each of the three years in the period ended December 31, 2004, in conformity with accounting principles generally accepted in the United States of America. Also, in our opinion, such financial statement schedule, when considered in relation to the basic consolidated financial statements taken as a whole, presents fairly, in all material respects, the information set forth therein. We have also audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the effectiveness of the Company's internal control over financial reporting as of December 31, 2004, based on Internal Control--Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission, and our report dated March 11, 2005 expressed an unqualified opinion on management's assessment of the effectiveness of the Company's internal control over financial reporting and an unqualified opinion on the effectiveness of the Company's internal control over financial reporting. /s/ Deloitte and Touche LLP Deloitte and Touche LLP Costa Mesa, California March 11, 2005 F-2 CONSOLIDATED BALANCE SHEETS ASSETS (in thousands, except share and per share amounts) December 31, 2004 2003 Current assets: Cash and cash equivalents $ 123,217 $ 100,605 Short-term investments 211,196 134,986 Accounts receivable, net of allowances for doubtful accounts and sales returns of $3,835 and $3,917 at December 31, 2004 and 2003, respectively 35,878 38,096 Prepaid expenses and other current assets 12,179 13,174 Deferred income taxes 3,681 3,551 Total current assets 386,151 290,412 Property, net 21,738 26,922 Long-term investments 14,256 12,672 Goodwill 27,268 26,170 Intangible assets, net of accumulated amortization of $4,750 and $2,386 at December 31, 2004 and 2003, respectively 6,188 7,979 Deferred income taxes 36,028 23,001 Other assets 2,037 4,692 Total assets $ 493,666 $ 391,848 LIABILITIES AND STOCKHOLDERS' EQUITY Current liabilities: Accounts payable $ 13,868 $ 11,006 Accrued compensation and benefits 33,674 27,648 Customer deposits and advances 9,007 5,217 Unearned customer support revenue 47,145 40,691 Income tax payable 5,374 1,492 Other accrued liabilities 14,201 15,032 Total current liabilities 123,269 101,086 Unearned customer support revenue 2,533 1,614 Commitments and contingencies (Notes 9, 14 and 15) Stockholders' equity: Preferred stock, $0.10 par value; 7,000,000 shares authorized; none issued and outstanding Common stock, $0.01 par value; 100,000,000 shares authorized; 41,690,989 shares issued and 40,592,989 shares outstanding at December 31, 2004; and 38,906,640 shares issued and 37,808,640 shares outstanding at December 31, 2003 284,490 234,025 Deferred compensation (6,530) - Retained earnings 93,512 64,098 Accumulated other comprehensive income 10,959 5,592 Treasury stock, at cost; 1,098,000 shares at 382,431 303,715 December 31, 2004 and 2003 (14,567) (14,567) Net stockholders' equity 367,864 289,148 Total liabilities and stockholders' equity $ 493,666 $ 391,848 See accompanying Notes to Consolidated Financial Statements F-3 CONSOLIDATED STATEMENTS OF OPERATIONS (in thousands, except share and per share amounts) Year Ended December 31, 2004 2003 2002 Revenue: Software $ 154,279 $ 149,214 $ 132,508 Customer support 188,011 167,230 157,550 Professional services and education 55,268 48,061 56,959 Total revenue 397,558 364,505 347,017 Cost of revenue: Cost of software 15,122 13,800 10,565 Cost of customer support 41,989 42,785 44,603 Cost of professional services and education revenue 44,954 42,346 50,408 Total cost of revenues 102,065 98,931 105,576 Gross profit 295,493 265,574 241,441 Operating expenses: Research and development 78,248 77,050 71,735 Selling and marketing 159,716 144,975 132,109 General and administrative 35,363 32,466 31,656 In-process research and development - - 400 Total operating expenses 273,327 254,491 235,900 Operating income 22,166 11,083 5,541 Other income, net 5,959 4,084 5,209 Income before income taxes 28,125 15,167 10,750 Provision (benefit) for income taxes (1,289) 4,247 2,478 Net income $ 29,414 $ 10,920 $ 8,272 Earnings per share: Basic $ .75 $ .30 $ .23 Diluted $ .72 $ .29 $ .23 Weighted average shares outstanding: Basic 39,095 36,532 35,590 Diluted 40,994 38,089 36,709 See accompanying Notes to Consolidated Financial Statements F-4 CONSOLIDATED STATEMENTS OF COMPREHENSIVE OPERATIONS (in thousands) Year Ended December 31, 2004 2003 2002 Net income $ 29,414 $ 10,920 $ 8,272 Other comprehensive income: Foreign currency translation adjustments 5,590 12,093 7,631 Unrealized holding gains (losses) on available-for-sale securities, net of tax (223) (119) 27 Other comprehensive income 5,367 11,974 7,658 Comprehensive income $ 34,781 $ 22,894 $ 15,930 See accompanying Notes to Consolidated Financial Statements F-5 CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY (in thousands) Accumulated Common Other Stock Deferred Retained Comprehensive Treasury Stock Shares Amount Compensation Earnings Operations Shares Amount Total Balances at January 1, 2002 36,390 $ 199,526 $ - $ 44,906 $ (14,040) $ (1,098) $ (14,567) $ 215,825 Stock options exercised 286 2,753 2,753 Stock option income tax benefit 685 685 Common stock issued under the Employee Qualified Stock Purchase Plan 339 3,712 3,712 Foreign currency translation adjustment 7,631 7,631 Unrealized holding gains on available-for-sale-securities 27 27 Net income 8,272 8,272 Balances at December 31, 2002 37,015 $ 206,676 $ - $ 53,178 $ (6,382) $ (1,098) $ (14,567) $ 238,905 Stock options exercised 1,553 17,569 17,569 Stock option income tax benefit 5,865 5,865 Common stock issued under the Employee Qualified Stock Purchase Plan 339 3,788 3,788 Non-employee stock compensation 127 127 Foreign currency translation adjustment 12,093 12,093 Unrealized holding gains on available-for-sale-securities (119) (119) Net income 10,920 10,920 Balances at December 31, 2003 39,907 $ 234,025 $ - $ 64,098 $ 5,592 $ (1,098) $ (14,567) $ 289,148 Stock options exercised 2,271 30,669 30,669 Stock option income tax benefit 7,087 7,087 Common stock issued under the Employee Qualified Stock Purchase Plan 236 5,445 5,445 Non-employee stock compensation 4 4 Restricted stock granted 277 7,260 (6,530) 730 Foreign currency translation adjustment 5,590 5,590 Unrealized holding gains on available-for-sale-securities (223) (223) Net income 29,414 29,414 Balances at December 31, 2004 41,691 $ 284,490 $ (6,530) $ 93,512 $ 10,959 $ (1,098) $ (14,567) $ 367,864 See accompanying Notes to Consolidated Financial Statements F-6 CONSOLIDATED STATEMENTS OF CASH FLOWS (in thousands) Year Ended December 31, 2004 2003 2002 Cash flows provided by operating activities: Net income $ 29,414 $ 10,920 $ 8,272 Adjustments to reconcile net income to net cash provided by operating activities: Purchased in-process research and development - 400 Depreciation and amortization 16,350 19,378 21,588 Loss on sale of fixed assets 426 27 47 Provision for doubtful accounts and sales returns 1,108 653 1,752 Deferred income taxes (13,158) (3,956) 1,629 Stock option income tax benefit 7,087 5,865 685 Changes in operating assets and liabilities, net of effects of acquisition: Accounts receivable 1,918 8,835 (7,818) Prepaid expenses and other current assets 920 3,723 (3,000) Accounts payable 2,502 2,325 (940) Accrued compensation and benefits 5,301 5,309 2,101 Customer deposits and advances 3,774 2,198 (1,895) Unearned customer support revenue 6,855 (2,276) 4,651 Income taxes payable 3,898 2,349 (3,966) Other assets and liabilities 3,625 (3,183) (2,066) Net cash provided by operating activities 70,020 52,167 21,440 Cash flows used for investing activities: Capital expenditures (9,435) (9,177) (10,825) Proceeds from sale of property 106 135 66 Note receivable - 294 (1,900) Cash paid for acquisitions, net of cash acquired - (8,073) (9,359) Purchases of investments (131,360) (141,668) (151,578) Proceeds from sales and maturities of investments 52,225 94,305 146,571 Net cash used in investing activities (88,464) (64,184) (27,025) Cash flows provided by financing activities: Proceeds from issuance of common stock 36,114 21,357 6,465 Principal payments on capital lease obligations - (16) (1,799) Net cash provided by financing activities 36,114 21,341 4,666 Effect of exchange rate changes on cash and cash equivalents 4,942 9,927 6,521 Net increase in cash and cash equivalents 22,612 19,251 5,602 Cash and cash equivalents, beginning of year 100,605 81,354 75,752 Cash and cash equivalents, end of year $ 123,217 $ 100,605 $ 81,354 Supplemental cash flow information: Interest paid $ 38 $ 48 $ 100 Income taxes paid $ 349 $ 3,050 $ $4,301 See Note 4 for non-cash investing and financing activities . See accompanying Notes to Consolidated Financial Statements F-7 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS Note 1 Nature of Operations FileNet Corporation ("FileNet" or "the Company") develops, markets, sells and supports a framework for Enterprise Content Management ("ECM") software that delivers capabilities in a tightly integrated offering. The Company markets its products to a broad range of industries in more than 90 countries through a global sales, service and support organization, including its ValueNet business partner program of value added resellers, system integrators and independent software vendors. Note 2 Summary of Significant Accounting Policies Basis of Presentation. The accompanying consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States of America. The consolidated financial statements include the accounts of the Company and its wholly owned subsidiaries. All intercompany balances and transactions have been eliminated. Use of Estimates. The preparation of financial statements in conformity with accounting principles generally accepted in the United States of America requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates. Estimates are used for, but not limited to, the accounting for the allowance for doubtful accounts and sales returns, contingencies and income taxes. Foreign Currency Translation. The Company measures the financial statements of its foreign subsidiaries using the local currency as the functional currency. Assets and liabilities of these subsidiaries are translated at the exchange rate on the balance sheet date. Revenues, costs and expenses are translated at the rates of exchange prevailing during the year. Translation adjustments resulting from this process are included in stockholders' equity. Gains and losses from foreign currency transactions are included in other income, net. Transaction gains incurred during the years ended December 31, 2004, 2003 and 2002 were approximately $890,000, $700,000, and $1.5 million, respectively. Cash Equivalents. Investments purchased with an original maturity of three months or less are considered to be cash equivalents and are stated at cost, which approximates fair value. Cash equivalents consist of cash, time deposits, commercial paper, U.S. government and U.S. government agencies instruments, money market funds and other money market instruments. The Company invests its excess cash only in investment AAA grade money market instruments from companies in a variety of industries and, therefore, believes that it bears minimal principal risk. During 2004 the Company changed the classification of certian securitites from cash equivalents to short-term investments and reclassified prior years to the current year's presentation (Note 7). Investments. The Company's investments consist of marketable high-grade corporate and government securities with maturities of less than three years. The Company classifies all of its investments as available-for-sale. Available-for-sale securities are carried at fair value, with unrealized gains and losses, net of tax, reported in a separate component of stockholders' equity (Note 7). F-8 Other Financial Instruments. The Company enters into forward foreign exchange contracts as a hedge against the effects of fluctuating currency exchange rates on monetary assets and liabilities denominated in currencies other than the functional currency of the relevant entity. The Company is exposed to market risk on the forward foreign exchange contracts as a result of changes in foreign exchange rates; however, the market risk should be offset by changes in the valuation of the underlying exposures. Gains and losses on these contracts, which equal the difference between the forward contract rate and the prevailing market spot rate at the time of valuation, are recognized in the consolidated statements of operations. These contracts mature every three months at the end of each quarter. The Company opens new hedge contracts on the last business day of each quarter that will mature at the end of the following quarter. The counterparties to these contracts are major financial institutions. The Company uses commercial rating agencies to evaluate the credit quality of the counterparties and does not anticipate nonperformance by any counterparties. The Company does not anticipate a material loss resulting from credit risks related to any of these institutions (Note 16). Fair Value of Financial Instruments. The recorded amounts of financial assets and liabilities at December 31, 2004 and 2003, approximate fair value due to the relatively short period of time between origination of the instruments and their expected realization. Accounts Receivable. The Company evaluates the creditworthiness of its customers prior to order fulfillment and regularly adjusts credit limits based upon ongoing credit evaluations of a customer's payment history and current creditworthiness. An allowance for estimated credit losses is maintained and such losses have been within management's expectations and the provisions established. Property. Property is stated at cost. Depreciation is computed using the straight-line method over the estimated useful lives of the related assets, generally three to five years. Leasehold improvements are amortized over the shorter of the economic lives of the improvements or the term of the related lease (Note 8). Long-Lived Assets. The Company accounts for the impairment and disposition of long-lived assets in accordance with SFAS No. 144, "Accounting for Impairment or Disposal of Long-Lived Assets." In accordance with SFAS No. 144, long-lived assets are reviewed for events or changes in circumstances that indicate that their carrying value may not be recoverable from future cash flows. Based on the Company's most recent analysis, the Company believes there is no impairment at December 31, 2004. Goodwill. SFAS No. 142, "Goodwill and Other Intangible Assets," requires that goodwill and other intangible assets with indefinite useful lives be tested for impairment annually or when events or changes in circumstances indicate that the carrying amount of these assets may not be recoverable. In accordance with SFAS No. 142, the Company does not amortize goodwill, but performs the required two-step impairment review each year. Step one of this review determines whether the fair value of each reporting unit is less than its carrying amount as of the measurement date. In the event that the fair value of each reporting unit was less than the carrying amount, step two of the test would be required to determine if the carrying value of goodwill exceeded the implied value. The Company performed an impairment analysis as of July 1, 2004 in accordance with SFAS 142. The analysis indicated there was no impairment of goodwill in any of the reporting segments. As of December 31, 2004, no impairment of goodwill has been recognized. If estimates change, a materially different impairment conclusion could result. F-9 Revenue Recognition. The Company derives revenues from the following sources: (1) software, which includes software licenses, 2) customer support revenues, which include annual support agreements, and (3) professional services, which include consulting, implementation and training services. The basis for software revenue recognition is governed by the provisions of Statement of Position No. 97-2, Software Revenue Recognition, issued by the American Institute of Certified Public Accountants. Accordingly, software license revenue is recognized when: (1) the Company enters into a legally binding arrangement with a customer for the license of software; (2) the Company delivers the products; (3) customer payment is deemed fixed or determinable and free of contingencies or significant uncertainties; and (4) collection is probable. The Company's software license arrangements include multiple elements, including software, postcontract customer support agreements and professional services such as consulting, implementation and training. We recognize revenue in multiple element arrangements using the residual method of revenue recognition in accordance with SOP 98-9. Under the residual method, the fair value of the undelivered elements is deferred and the remaining portion of the arrangement fee is allocated to the delivered elements and is recognized as revenue, assuming all other revenue recognition criteria have been met. If evidence of fair value for each undelivered element of the arrangement does not exist, all revenue from the arrangement is recognized when evidence of fair value is determined or when all elements of the arrangement are delivered. Vendor specific objective evidence ("VSOE") of fair value for customer support is determined by reference to the price the Company's customers pay for such support when sold separately; that is, the renewal rates offered to customers. Revenue from customer support contracts is recognized ratably over the term of the arrangement, which is typically 12 months. VSOE of fair value for professional services is based upon the established pricing and discounting practices for those services when sold separately. The Company's professional service revenue is derived primarily from time and materials based contracts that typically range from 3 months to 1 year in duration. Revenue is recognized on such contracts as time is incurred and approved by the customer. The Company may also provide fixed fee quotes in some contracts. Nearly all fixed price contracts are 1 month or less in duration. Revenue from such short term fixed price contracts is recognized upon completion of the work and customer acceptance. Professional services are not required for the software to function and the Company does not make changes to the standard software code in the field. The Company assesses whether fees are fixed or determinable at the time of sale. Standard payment terms range from net 30 to net 90 days. Payments that are due within 90 days are deemed to be fixed or determinable based on the Company's successful collection history on such arrangements. To the extent the Company elects to provide extended payment terms beyond 90 days for competitive or other reasons, revenue is recognized when the amounts become due. In addition to direct customer sales, the Company sells through third party channel partners. The Company's channel partners do not inventory the Company's software products; rather, shipments are made only when the partner places an order for a specific end user. The Company requires its channel partners to provide the Company with the name and address of all end users at the time an order is placed and, in many cases, the Company ships its product directly to the end user. Thus, software license revenue from channel partners is recognized when an end user is identified, product is delivered either to a channel partner or to their designated end-user and all other revenue recognition criteria are met. F-10 Product Warranty. The Company provides a 90-day warranty for its software products against substantial non-conformance to the published documentation at the time of delivery. The incremental cost of services performed under warranty obligations has historically not been significant. Research and Development Costs. We expense research and development costs as incurred. The Company does not consider its new products or new versions to be technologically feasible until all design specifications for functionality, features and technical performance are completed and all uncertainties related to identified high-risk development issues are resolved. Once all high-risk development issues are resolved and the program design is finalized, the products have historically been considered ready for general release. As a result, no amounts are required to be capitalized in accordance with SFAS No. 86, "Accounting for the Costs of Computer Software to Be Sold, Leased, or Otherwise Marketed," because no significant costs are incurred subsequent to the establishment of technological feasibility. Income Taxes. The provision for incomes taxes is determined in accordance with SFAS No. 109, "Accounting for Income Taxes." Deferred tax assets and liabilities arise from temporary differences between the tax bases of assets and liabilities and their reported amounts in the consolidated financial statements that will result in taxable or deductible amounts in future years. A valuation allowance is established to reduce deferred tax assets if it is more likely than not that such deferred tax assets will not be realized (Note 12). Earnings Per Share. Basic earnings per share are computed using the weighted average number of common shares outstanding during the reporting period. Diluted earnings per share is computed using the weighted average number of common shares outstanding plus the dilutive effect of outstanding stock options and shares issuable under the employee stock purchase plan using the treasury stock method. (Note 5). Stock-Based Compensation. The Company accounts for stock-based awards to employees using the intrinsic value method in accordance with Accounting Principles Board ("APB") Opinion No. 25, "Accounting for Stock Issued to Employees." The following table summarizes the Company's net income and earnings per share on a pro forma basis had compensation cost for the Company's stock-based compensation plans been determined based on the provisions of SFAS No. 123, "Accounting for Stock-Based Compensation:" F-11 (In thousands, except per share amounts) December 31, 2004 2003 2002 Net income, as reported $ 29,414 $ 10,920 $ 8,272 Deduct: Total stock-based employee compensation expense determined under fair value based method for all awards, net of related tax effects (7,821) (7,429) (8,735) Pro forma net income (loss) $ 21,593 $ 3,491 $ (463) Earnings per share: Basic earnings per share - as reported $ 0.75 $ 0.30 $ 0.23 Basic earnings (loss) per share - pro forma $ 0.55 $ 0.10 $ (0.01) Diluted earnings per share - as reported $ 0.72 $ 0.29 $ 0.23 Diluted earnings (loss) per share - pro forma $ 0.53 $ 0.09 $ (0.01) The fair value of each option grant was estimated on the date of grant using the Black-Scholes option-pricing model with the following weighted average assumptions used for grants in 2004, 2003 and 2002: ______________________________________________________________________________________________________ 2004 2003 2002 Expected volatility 76% 58% 68% Risk-free interest rates 3.07% - 3.72% 1.63% - 4.76% 2.0% to 4.61% Expected life (years) 5.46 5.56 5.60 Dividend 0% 0% 0% Pro forma compensation cost also includes the fair value of awards issued under the Employee Stock Purchase Plan. Recently Issued Accounting Pronouncements Note 3. New Accounting Pronouncements In March 2004, The FASB issued EITF Issue No. 03-1 (EITF 03-1), "The Meaning of Other-Than-Temporary Impairment and Its Application to Certain Investments" which provides new guidance for assessing impairment losses on investments. Additionally, EITF 03-1 includes new disclosure requirements for investments that are deemed to be temporarily impaired. In September 2004, the FASB delayed the accounting provisions for EITF 03-1; however the disclosure requirements remain effective for annual periods ending after June 15, 2004. The Company will evaluate the impact of EITF 03-1 once final guidance is issued. In December 2004, the FASB revised Statement No. 123 (FAS 123R), "Share-Based Payment," which requires companies to expense the estimated fair value of employee stock options and similar awards based on the grant-date fair value of the award. The cost will be recognized over the period during which an employee is required to provide service in exchange for the award, usually the vesting period. The accounting provisions of FAS 123R will be effective as of the beginning of the first interim or annual reporting period that begins after F-12 June 15, 2005. The Company will adopt the provisions of FAS 123R on July 1, 2005 using a modified prospective application. Under the modified prospective application, FAS 123R, will apply to new awards, unvested awards that are outstanding on the effective date and any awards that are subsequently modified or cancelled. Compensation expense for outstanding awards for which the requisite service had not been rendered as of the effective date will be recognized over the remaining service period using the compensation cost calculated for pro forma disclosure purposes under FAS 123 (Note 2 Stock-Based Compensation). The Company is in the process of determining how the new method of valuing stock-based compensation as prescribed in FAS 123R will be applied to valuing stock-based awards granted after the effective date and the impact the recognition of compensation expense related to such awards will have on its financial statements. Reclassifications. Certain reclassifications have been made to prior-years' balances to conform to the current year's presentation (see Note 7 and Note 13). Note 4. Acquisitions On April 2, 2002, the Company acquired certain assets and assumed certain liabilities of eGrail, Inc. ("eGrail"), a Web content management company. This strategic acquisition provides additional Web Content Management ("WCM") software application capabilities that expand the Company's position in the Enterprise Content Management ("ECM") market, which contributed to the purchase price that resulted in goodwill. The purchase price for the acquisition consisted of $9.0 million in cash consideration and direct acquisition costs of $359,000. On April 2, 2003, the Company completed a stock purchase acquisition of Shana Corporation ("Shana"), an electronic forms management company. This strategic acquisition provides technology and experience to expand the Company's ECM offering with Enterprise Forms Management capability, which contributed to the purchase price and resulted in goodwill. The purchase price for the acquisition consisted of $8.55 million in cash consideration, less $938,000 of acquired cash, plus $184,000 in acquisition expenses and $277,000 paid for Non-Compete Agreements. The Company had previously invested in licensing Shana's technology, and the book value of the investment as of the acquisition date was included as purchase consideration. In accordance with SFAS No. 141, "Business Combinations," these acquisitions were accounted for under the purchase method of accounting. The purchase price was allocated as follows: (in thousands) eGrail, Inc. Shana Corp. April 2, 2002 April 2, 2003 Net tangible assets $ 581 $ 2,725 Patents 24 - Goodwill 5,793 7,235 Acquired technology 3,300 4,000 Technical manuals and design documents - 600 Customer support relationships - 800 In-process research and development 400 - Non-Compete Agreements - 277 Liabilities assumed (739) (2,494) Previous investment in Shana technology - (1,756) Deferred tax liability - (2,376) Total cash purchase price $ 9,359 $ 9,011 Less cash acquired - (938) Net cash paid $ 9,359 $ 8,073 F-13 The Company allocated the purchase price for these acquisitions based on fair value. Statement of Financial Accounting Concepts No. 7 defines fair value as the amount at which an asset (or liability) could be bought or sold in a current transaction between willing parties, that is, other than in a forced or liquidation sale. The valuation of the eGrail assets included $400,000 of in-process research and development, which was expensed upon acquisition because technological feasibility had not been established and no future alternative uses existed. New product development underway at eGrail at the time of the acquisition included the next generation of their Web Content Management product that was in the early stages of design and only 5% complete at the date of the acquisition. The cost to complete the project was estimated at approximately $3.0 million to occur over a 12-month period. As of March 31, 2003 the project was 100% complete and the Company incurred approximately $4.8 million of research and development expenses related to the project. The acquired technology of $3.3 million was assigned a useful life of five years and patents of $24,000 were assigned a useful life of two years. The remaining purchase price of $6.0 million was allocated to tangible assets and goodwill. Goodwill of $5.8 million was tax deductible for this asset purchase. The acquisition of Shana resulted in acquired technology, technical manuals and design documents, and customer support relationships. Since Shana had recently completed Version 4.1 of its eForms product, there was no in-process research and development underway at the time of the acquisition. Shana's technology manuals and design documents are the "roadmaps" for the eForms technology and will be used by FileNet in its product development. Recurring support revenues were expected and estimable for Shana's customers based on the older and newer versions of eForms technology. The acquired technology of $4.0 million, the technical manuals and design documents of $600,000, and the customer support relationships of $800,000 were assigned a useful life of five years. The remaining purchase price of $7.2 million was allocated to goodwill. Although the goodwill stemming from the Shana stock purchase is non-deductible for Canadian tax purposes, the Company made a Section 338(g) election that will result in the deductibility of goodwill and other intangibles for U.S. tax purposes on this transaction. Actual results of operations of the acquired eGrail business, as well as assets and liabilities of the acquired eGrail business, are included in the audited consolidated financial statements from the date of acquisition. The pro forma results of operations data for 2002 presented below assume that the eGrail acquisition had been made at the beginning of fiscal 2002. The pro forma data is presented for informational purposes only and is not necessarily indicative of the results of future operations nor of the actual results that would have been achieved had the acquisition taken place at the beginning of fiscal 2002. No pro forma information has been presented for the Shana acquisition, as the result did not have a material impact on the financial statements of the Company during the periods presented. (in thousands) 2002 Pro Forma (unaudited) Revenue $ 347,769 Net income 6,425 Earnings per share: Basic $ 0.18 Diluted $ 0.17 F-14 Note 5 Earnings Per Share Basic earnings per share are computed by dividing net income for the period by the weighted-average number of common shares outstanding during the period. Diluted earnings per share is computed by dividing net income by the weighted-average number of common shares outstanding plus the dilutive effect of outstanding stock options, shares available for issue under the employee stock purchase plan and restricted stock issued to key executive management using the treasury stock method. The number of anti-dilutive options excluded from the earnings per share calculation for 2004, 2003 and 2002 was 1,943,014, 596,517 and 6,044,213 shares, respectively. The number of unvested restricted stock excluded from shares used in computing basic earnings per share was 175,000 shares for 2004. The number of unvested restricted stock included in computing diluted earnings per share was 17,141 shares for 2004. The following table is a reconciliation of the earnings and share amounts used in the calculation of basic earnings per share and diluted earnings per share (in thousands, except per share amounts): _______________________________________________ 2004 2003 2002 Net Income $ 29,414 $ 10,920 $ 8,272 Shares used in computing basic earnings per share 39,095 36,532 35,590 Dilutive effect of stock plans 1,899 1,557 1,119 Shares used in computing diluted earnings per share 40,994 38,089 36,709 Earnings per basic share $ 0.75 $ 0.30 $ 0.23 Earnings per diluted share $ 0.72 $ 0.29 $ 0.23 Note 6 Accumulated Other Comprehensive Operations Accumulated other comprehensive operations for each of the three years in the period ended December 31 are comprised of the following: (in thousands) Foreign Accumulated Currency Unrealized Other Translation Holding Comprehensive Adjustment Gains (Losses) Operations Balance, December 31, 2004 $ 11,235 $ (276) $ 10,959 Current Period Changes 5,590 (223) 5,367 Balance, December 31, 2003 $ 5,645 $ (53) $ 5,592 Current Period Changes 12,093 (119) 11,974 Balance, December 31, 2002 $ (6,448) $ 66 $ (6,382) Current Period Changes 7,631 27 7,658 Balance, January 1, 2002 $ (14,079) $ 39 $ (14,040) F-15 Note 7 Investment Securities Available-for-Sale The Company's investments in marketable securities consist of high-grade corporate and government securities with maturities of less than three years. Investments purchased with an original maturity of three months or less are considered to be cash equivalents. The following table summarizes investment securities available for sale as of December 31: (in thousands) Investment securities available-for-sale sale: 2004 2003 Cost $ 225,900 $ 147,670 Gross unrealized losses (448) (12) Estimated fair value $ 225,452 $ 147,658 There were no significant realized gains or losses for the years ended December 31, 2004, 2003 and 2002. Unrealized holding gains and losses on investments, net of tax, are included in accumulated other comprehensive operations in stockholders' equity at December 31, 2004 and 2003, and were a cumulative loss of $276,000 and $53,000, respectively. The change year over year was an unrealized loss of $223,000. A portion of the Company's investments consist of auction rate securities that reset interest rates at auction intervals ranging from 7, 28, 35 or 49 days. These securities are readily saleable at par value on the auction dates and the carrying value approximates fair value throughout the holding period. In prior years, auction rate securities were included in cash equivalents. In 2004, the Company determined such amounts should properly be classified as short-term investments. As a result, the Company has reclassified $102.7 million in the fiscal 2003 consolidated balance sheet from cash and cash equivalents to short-term investments to conform to the current year presentation. Additionally, the Company reclassified prior years' statements of cash flows to remove the amounts from cash equivalents and record the net purchases of auction rate securities of $53.9 million and $17.1 million for fiscal 2003 and 2002, respectively, as an investing activity. The contractual maturities of investments at December 31, 2004 and 2003 are shown below. Actual maturities may differ from contractual maturities because the issuer of the securities may have the right to repurchase such securities. The Company classifies short-term investments in current assets, as all such investments are available for current operations. (in thousands) 2004 2003 . Unrealized Estimated Unrealized Estimated Cost Gain/(Loss) Fair Value Cost Gain/(Loss) Fair Value Debt Securities Due in one year or less: Short-term munis-taxable $ 120,725 $ - $ 120,725 $ 111,013 11 $ 111,024 Corporate 15,724 (42) 15,682 8,442 (2) 8,440 Governments/Agencies 75,087 (298) 74,789 15,526 (4) 15,522 Total 211,536 (340) 211,196 134,981 5 134,986 Due in one to three years: Corporate - - - 2,189 (7) 2,182 Governments/Agencies 14,364 (108) 14,256 10,500 (10) 10,490 Total 14,364 (108) 14,256 12,689 (17) 12,672 Grand Total $ 225,900 $ (448) $ 225,452 $ 147,670 $ (12) $ 147,658 F-16 Note 8 Property Property consisted of the following at December 31: (in thousands) 2004 2003 Equipment and software $ 116,669 $ 127,265 Furniture and fixtures 14,025 14,350 Leasehold improvements 23,752 24,344 Total property 154,446 165,959 Less accumulated depreciation and amortization (132,708) (139,037) Property, net $ 21,738 $ 26,922 Note 9 Leases and Commitments The Company leases its corporate offices, sales offices, development and manufacturing facilities, and equipment under non-cancelable operating leases, some of which have renewal options and may provide for escalation of the annual rental amount. Amounts related to deferred rent are recorded in other accrued liabilities on the consolidated balance sheet. Expenses related to operating leases were $13.2 million; $13.8 million and $16.0 million for the years ended December 31, 2004, 2003 and 2002, respectively. The following table summarizes future minimum lease payments required under operating leases at December 31, 2004: (in thousands) 2005 $ 12,265 2006 12,030 2007 10,131 2008 8,570 2009 6,865 Thereafter 5,785 Total $ 55,646 The Company licenses certain software from third parties with contractual arrangements that require future payment obligations. At December 31, 2004 this obligation was $3.0 million and was due the following year. The Company entered into a development contract with a third party vendor during 2003. At December 31, 2004 the Company had an obligation to pay $4.2 million under this contract. Note 10 Goodwill and Purchased Intangible Assets In acquisitions accounted for using the purchase method, goodwill is recorded as the difference, if any, between the aggregate consideration paid for an acquisition and the fair value of the net tangible and identified intangible assets acquired. Under SFAS No. 142 goodwill and indefinite life intangibles are not amortized but rather reviewed and analyzed for possible impairment at least annually or when circumstances occur that indicate the carrying value of goodwill may not be recoverable. Goodwill was not impaired at December 31, 2004. Intangible assets with definite lives must be amortized over their estimated useful lives. A portion of goodwill and intangible assets were allocated to the F-17 Company's Ireland subsidiary and therefore the two following tables reflect amounts resulting from foreign exchange translation. The following table presents the changes in goodwill by reporting segment during 2004 and 2003: (in thousands) Professional Customer Services and Software Support Education Total Balance, January 1, 2003 $ 9,187 $ 3,962 $ 3,758 $ 16,907 Acquired 4,826 1,353 1,056 7,235 Foreign currency effect 1,177 446 405 2,028 Balance, December 31, 2003 $ 15,190 $ 5,761 $ 5,219 $ 26,170 Foreign currency effect 636 242 220 1,098 Balance, December 31, 2004 $ 15,826 $ 6,003 $ 5,439 $ 27,268 Acquired technology, technical manuals and design documents, customer support relationships, patents and non-compete agreements are the Company's only intangible assets subject to amortization under Statement No. 142. These assets were recorded in connection with the April 2002 eGrail acquisition and the April 2003 Shana acquisition, and are comprised of the following: (in thousands) December 31, 2004 December 31, 2003 . Gross Accumulated Gross Accumulated Asset Amortization Net Asset Amortization Net Acquired technology and other intangibles $ 10,571 (4,496) $ 6,075 $ 10,020 (2,272) $ 7,748 Non-compete agreements 338 (225) 113 317 (90) 227 Patents 29 (29) - 28 (24) 4 Total $ 10,938 (4,750) $ 6,188 $ 10,365 (2,386) $ 7,979 Acquired technology is being amortized over a useful life of five years, patents were amortized over a useful life of two years and non-compete agreements are being amortized over three years. Amortization expense for amortizing intangible assets was $2,109,000 for 2004 and $1,695,000 for 2003. Estimated future amortization expense of purchased intangible assets as of December 31, 2004 is as follows (in thousands): Fiscal Year Amount 2005 $ 2,207 2006 2,134 2007 1,517 2008 330 $ 6,188 F-18 Note 11 Stockholders' Equity Shareholder Rights Plan. In October 1988, the Company declared a dividend of one common stock purchase right for each outstanding share of common stock. A right may be exercised under certain circumstances to purchase one share of common stock at an exercise price of $87.50, subject to certain anti-dilution adjustments. The rights become exercisable if and when a person (or group of affiliated or associated persons) acquire 15% or more of FileNet's outstanding common stock, or announces an offer that would result in such person acquiring 15% or more of FileNet's common stock. After the rights become exercisable, each right will entitle its holder to buy a number of shares of FileNet's common stock having a market value of twice the exercise price of the rights. After the rights become exercisable, if FileNet is a party to certain merger or business combination transactions or transfers 50% or more of its assets or earnings power (as defined), each right will entitle its holder to buy a number of shares of common stock of the acquiring or surviving entity having a market value of twice the exercise price of the right. The rights expire November 17, 2008 and may be redeemed by FileNet at one cent per right at any time up to ten days after it is announced that 15% or more of FileNet's common stock has been acquired. Restricted Stock. During 2004 the Company awarded restricted stock to certain members of senior management and members of the product development team. All of these awards were made under the 2002 Incentive Award Plan. The fair value of the restricted stock award is recorded in the equity section of the balance sheet as an increase in common stock and a contra-equity offset to deferred compensation. All restricted stock awards vest over time and certain awards include a feature that allows the stock to vest on an accelerated basis providing certain performance targets are achieved. Certain restricted stock awards are also subject to Change in Control Agreements and/or termination without cause provisions that could trigger accelerated vesting. Expense related to the shares is amortized on a straight-line basis over the vesting period. The following table summarizes the awards of restricted stock during 2004: _____________________________________________________________________________________________________________________ Performance Vesting Issuance Shares Share Share Acceleration Date Recipients Issued Price Valuation Vesting Schedule Feature 12/15/2004 Executive Management 25% annually (Nine members) 105,000 $ 26.640 $ 2,797,200 over four years No 08/30/2004 Chief Legal Officer 15,000 $ 20.275 $ 304,125 12/31/2008 Yes 07/14/2004 Product Development 25% annually (Eight members) 25,000 $ 20.760 $ 519,000 over four years No 03/09/2004 Executive Management (Ten members) 132,500 $ 27.470 $ 3,639,775 12/31/2008 Yes Totals 277,500 $7,260,100 . Recognition of expense may be accelerated if it becomes probable that certain performance targets will be achieved that trigger accelerated vesting for those shares that contain the acceleration feature. Approximately $730,000 of compensation expense was recognized in the twelve-month period ended December 31, 2004, for these restricted stock awards with no acceleration. F-19 Employee Stock Purchase Plans. In May 1998, FileNet adopted the 1998 Employee Stock Purchase Plan and the International Employee Stock Purchase Plan (the "Purchase Plans"). As of December 31, 2004, a total of 2,432,278 shares had been authorized to be included in the Purchase Plans. Under the terms of the Purchase Plans, common stock may be offered in successive six-month offering periods to eligible employees of the Company at 85% of the market price of the common stock at the beginning or end of the offering period, whichever is lower. The Purchase Plans cover substantially all employees of the Company. Eligible employees may elect to have a portion of their salary withheld for the purpose of making purchases under the Purchase Plans. Each participant is limited in any plan year to the acquisition of that number of shares that have an aggregate fair market value of not more than $25,000. During the past three fiscal years there were no charges or credits to income in connection with the Purchase Plans. During 2004, 2003 and 2002 the shares issued under the Purchase Plans were 236,183, 339,236, and 338,716 at a weighted average fair value of $8.91, $4.40 and $4.72 per share, respectively. At December 31, 2004, $775,804 had been withheld from employees' salaries pursuant to the Purchase Plans for the current offering period, which expires on April 30, 2005. At December 31, 2004, approximately 559,015 shares remained available for future issuance. Stock Option Plans. In April 1986, the Company adopted the 1986 Stock Option Plan (the "1986 Plan"). Under the amended terms of the 1986 Plan, options to purchase 6,500,000 shares of the Company's common stock were reserved for issuance to employees, officers and directors. In May 1995, the 1986 Plan was terminated as to future grants and the remaining reserve of 140,098 shares was transferred into the 1995 Stock Option Plan ("1995 Plan"). Outstanding options under the 1986 Plan will continue to be governed by the provisions of agreements evidencing those grants. Options granted under the 1986 Plan were either incentive stock options or nonqualified stock options and became exercisable in 20% annual installments beginning one year after the date of grant and expire no later than ten years plus one day from the date of grant. The exercise price of the incentive stock options and nonqualified options were not to be less than 100% and 85%, respectively, of the fair market value of the Company's common stock at the date of grant. To the extent any outstanding options under the 1986 Plan terminate or expire prior to exercise, the shares subject to those unexercised options will be available for subsequent option grant pursuant to the provisions of the 1995 Plan. In May 1995, the Company adopted the 1995 Plan. Under the amended terms of the 1995 Plan, options to purchase 8,350,000 shares of the Company's common stock were reserved for issuance to employees, officers and directors. Options granted under the 1995 Plan's Discretionary Option Grant Program for employees and the Automatic Option Grant Program for directors have an exercise price per share of 100% of the fair market value per share on the grant date and become exercisable in 25% annual installments beginning one year from the date of grant. On October 21, 1999, the Plan's Discretionary Option Program was amended to change the vesting schedule of all options granted from that date forward to vest twenty-five percent (25%) of the option shares after twelve (12) months of service from the grant date and the balance of the options to vest in thirty-six (36) successive equal monthly installments upon completion of each additional month of service thereafter. In May 2003, the Plan was amended to prohibit, without prior stockholder approval, the re-pricing, replacement or re-granting through cancellation or lowering the option exercise price of any outstanding options granted under the Plan. As of December 31, 2004, there are 3,277,230 options exercisable and 278,059 options available for future issuance under the 1995 Plan. Prior to their merger with FileNet in March 1996 and August 1995, respectively, Saros and Watermark Software, Inc. had adopted stock option plans. The Company assumed the Saros Plan and the Watermark Plan and outstanding options were converted into options to purchase an aggregate of 975,976 shares of FileNet common stock. Outstanding options under these plans will continue to be governed by the provisions of the agreements evidencing those grants. To the extent any of those outstanding options terminate or expire prior to exercise, the shares subject to those unexercised options will not be available for F-20 subsequent option grant. At December 31, 2004, a total of 1,778 options were outstanding and exercisable under the Saros Plan. No shares remain outstanding or exercisable under the Watermark Plan. Non-employee directors are granted an initial option to purchase 25,000 shares of FileNet common stock at fair market value on the date of grant and an additional 10,000 shares of FileNet common stock at fair market value on the date of grant every year following the initial grant, provided such person continued to be a director at such time. In May 2002, the Company adopted the 2002 Incentive Award Plan (the "2002 Plan"). In May 2003, the 2002 Plan was amended to prohibit, without prior stockholder approval, the re-pricing, replacement or re-granting through cancellation or lowering the option exercise price of any outstanding options granted under the Plan. In May of 2004, the 2002 Plan was amended and restated, with stockholder approval. These amendments included: increasing the available shares by 2,000,000 shares from 2,800,000 to 4,800,000 shares; increasing the number of shares that may be awarded as restricted stock, restricted stock units, deferred stock, performance awards and stock payments from 140,000 to 700,000 shares; increasing the annual automatic grant of stock option awards to independent directors from 7,000 to 10,000 shares; and extending the Plan termination date to February 24, 2014. Options granted under the 2002 Plan for independent directors, consultants and key employees have an exercise price per share of 100% of the fair market value per share on the grant date. Options for key employees and consultants become exercisable as to 25% of the option shares after twelve months of service from the grant date and the balance of the options in thirty-six (36) successive equal monthly installments upon completion of each additional month of service thereafter. Options for independent directors become exercisable as to 25% per year on each of the first; second, third and fourth anniversary provided the director continues as an independent director on each such anniversary. As of December 31, 2004, there were 477,773 options exercisable and 1,313,507 available for future issuance under the 2002 Plan. The Company has also granted certain options outside of its shareholder approved stock option plans. In August 1997, the Company made a Non-Statutory Stock Option Grant of 600,000 shares, dated May 1997, to the Company's current Chief Executive Officer and made a Non-Statutory Stock Option Grant of 160,000 shares, dated June 1997, to the Company's current President. In April 2001, the Company made a Non-Statutory Stock Option Grant of 140,000 shares, dated September 2000, to the Company's current Chief Financial Officer. Such grants were in accordance with hiring such persons and the employment agreements entered into by the Company and the grantees. In September 2003, the Company's Chief Marketing Officer was granted a Non-Statutory Stock Option Grant of 100,000 shares. These options were subsequently cancelled in March 2004 upon the termination of employment of the Chief Marketing Officer. All non-plan grants were made with an exercise price equal to 100% of the fair market value per share on the date of grant and expire no later than ten years from the date of grant and all such grants were fully vested as of December 31, 2004. All of these options were also amended in May 2003 to prohibit repricing. As of December 31, 2004, there were 196,782 options exercisable related to these Non-Statutory Stock Option Grants and 703,218 had been exercised to date. F-21 Information regarding all stock options is as follows: __________________________________________________________________________________________________ Number of Weighted Average Options Exercise Price Balances, January 1, 2002 8,010,453 $ 15.56 Granted (weighted average fair value of $7.02) 1,559,230 13.63 Exercised (286,114) 9.56 Cancelled (577,253) 21.42 Balances, December 31, 2002 8,706,316 $ 15.12 Granted (weighted average fair value of $9.33) 799,100 19.97 Exercised (1,552,892) 11.31 Cancelled (309,811) 17.21 Balances, December 31, 2003 7,642,713 $ 16.31 Granted (weighted average fair value of $13.71) 1,843,100 27.08 Exercised (2,270,666) 13.47 Cancelled (344,530) 19.35 Balances, December 31, 2004 6,870,617 $ 19.99 The following table summarizes information concerning outstanding and exercisable options at December 31, 2004: ______________________________________________________________________________________________________ Options Outstanding Options Exercisable . Weighted Average Weighted Weighted Remaining Average Average Range of Number Contractual Exercise Number Exercise Exercise Price Outstanding Life (Years) Price Exercisable Price $ 1.39 - 11.09 702,447 3.63 $ 9.12 685,646 $ 9.10 11.13 - 13.38 1,422,005 7.13 13.04 780,716 13.09 13.39 - 18.45 1,149,815 6.35 16.27 887,383 16.45 18.75 - 25.00 1,153,709 5.77 22.59 1,043,702 22.83 25.28 - 28.74 2,223,541 8.79 27.39 368,516 27.27 29.00 - 41.84 219,100 4.94 30.74 187,600 30.95 $ 1.39 - 41.84 6,870,617 6.88 $ 19.99 3,953,563 $ 17.89 F-22 Note 12 Income Taxes The provision (benefit) for income taxes for the years ended December 31, 2004, 2003 and 2002 consists of the following: (in thousands) Year ended December 31, 2004 2003 2002 Current: Federal $ 7,044 $ 7,428 $ (2,126) State 2,048 885 235 Foreign 2,777 1,825 2,740 Deferred: Federal (7,021) (4,520) 1,276 State (5,351) (1,371) 353 Foreign (786) - - . Total provision (benefit) $ (1,289) $ 4,247 $ 2,478 Income (loss) before income taxes consists of the following components: (in thousands) Year ended December 31, 2004 2003 2002 United States $ 24,864 $ 9,272 $ (307) Foreign 3,261 5,895 11,057 Total $ 28,125 $ 15,167 $ 10,750 A reconciliation of the provision (benefit) for income taxes at the Federal statutory rate compared to the Company's effective tax rate is as follows: ______________________________________________________________________________________ Year ended December 31, 2004 2003 2002 Income taxes (benefit), at statutory federal rate 35% 35% 35% State taxes (benefit), net of federal benefit (8) (2) 3 Tax rate differential on foreign earnings 3 (1) (10) Change in domestic valuation allowance ( 36) - - R and D Credit (3) (7) (7) Other 4 3 2 Total (5%) 28% 23% Deferred income taxes reflect the net tax effects of temporary differences between the carrying amounts of assets and liabilities for financial reporting purposes and the amounts used for income tax purposes. The significant components of these temporary differences consisted of the following as of December 31, 2004 and 2003, respectively: F-23 (in thousands) Year ended December 31, 2004 2003 . Deferred taxes: Loss carryforwards $ 27,939 $ 20,254 Tax credit carryforwards 20,478 15,980 Accrued expenses 3,369 3,608 Sales returns and allowance reserves 405 405 Deferred revenue 6,275 10,209 Depreciable assets and amortizable assets 3,792 4,060 Other (4,841) (3,667) Total 57,417 50,849 Valuation allowance (17,708) (24,297) Net deferred tax asset $ 39,709 $ 26,552 . Recoverability of the existing net deferred tax assets is dependent on the continued Federal and foreign profitability from operations. The Company regularly evaluates its net deferred tax assets for recoverability and establishes a valuation allowance when it is more likely than not that some portion or all of the net deferred tax assets will not be realized. The net increase (decrease) in the total valuation allowance was ($6,589,000), $457,000 and ($844,000) during 2004, 2003 and 2002, respectively. The 2004 net decrease includes a benefit of $13.5 million from the reversal of the valuation allowance related to domestic net operating loss carryforwards and other temporary differences as a result of the current year domestic profits and projections of future domestic profitability. This decrease was partially offset by an increase in valuation allowance of $1.6 million associated with foreign net operating loss carryforwards and $6.0 million related to current year stock option deductions. As of December 31, 2004, the remaining valuation allowance relates to stock option deductions of approximately $15 million and net operating loss carryforwards specific to certain foreign tax jurisdictions of approximately $2.7 million. The Company will continue weighing various factors in future years to assess the need for any additional changes in its valuation allowance. Should the Company realize increased domestic profitability (net of any current year stock option deductions) and anticipate a continuation of this trend, any decrease in the valuation allowance related to stock option deductions would result in an increase to stockholders' equity. The Company has domestic Federal net operating loss carryforwards available to offset future taxable income totaling $64.9 million and domestic tax credits of $20.2 million as of December 31, 2004. The domestic Federal net operating loss carryforwards will expire at various dates from 2013 through 2024, and the domestic tax credits will expire at various dates from 2005 through 2024. At December 31, 2004, the Company had Irish and Austrian tax loss carryforwards relating to its foreign subsidiary operations that total approximately $11.0 million which have unlimited carry forward periods. The Company has made no provision for U.S. income taxes or foreign withholding taxes on the earnings of its foreign subsidiaries, as these amounts are considered permanently reinvested outside the United States. At December 31, 2004, the cumulative amount of undistributed earnings was approximately $63.9 million, and the unrecognized deferred tax liability for these earnings was approximately $24.5 million. F-24 Income tax returns filed by the Company are currently under examination by the Internal Revenue Service as well as certain state and foreign governments. The Company regularly assesses the likelihood of adverse outcomes resulting from current or future examinations to determine the adequacy of its provision for income taxes. The Company accrues for tax contingencies based upon its best estimate of the taxes it expects to pay. These estimates are updated over time as more definitive information becomes available or upon the completion of tax audits. Although the outcome of tax audits are always uncertain, based upon currently available information, Management believes that the ultimate outcome of ongoing and future audits will not have a material effect on the Company's financial position, cash flows or overall trends in results of operations. The American Jobs Creation Act of 2004 (the "Act"), enacted on October 22, 2004, makes a number of significant changes to the income tax laws, which may affect the Company in future years. The main tax incentives affecting the Company include the new deduction for qualifying domestic production activities and the one time repatriation of foreign earnings subject to an effective tax rate of 5.25%. Management is currently evaluating the impact of these and any other changes made by the Act and, as such, the effects of such changes cannot be quantified at this time. Note 13 Operating Segment and Geographic Information The Company has prepared operating segment information in accordance with SFAS No. 131, "Disclosures about Segments of an Enterprise and Related Information," to report components that are evaluated regularly by the Company's chief operating decision maker, or decision making group, in deciding how to allocate resources and in assessing performance. The Company is organized geographically and by line of business. The line of business management structure is the primary basis for which financial performance is assessed and resources allocated. Certain reclassifications have been made to the prior years' segment information to conform to the current year's presentation. The residual operating activity of the previously reported Hardware reporting segment has been incorporated into the Customer Support reporting segment. This reclassification is predicated on the reduced scale and change in the nature of on-going hardware operations. The only activity in the Hardware reporting segment is related to supporting legacy customers with spare parts and supplies, and management no longer reviews the Hardware reporting segment on a stand-alone basis. The Company's reporting units are the same as the lines of business and include Software, Customer Support, and Professional Services and Education. The Software operating segment develops, markets, and sells a software platform and application development framework for Enterprise Content Management and Business Process Management. The Customer Support segment provides after-sale support for software, as well as providing software upgrades under the Company's right to new versions program. The Customer Support segment also provides operating supplies and spare parts for the installed base of Optical Storage and Retrieval ("OSAR") libraries, the remaining portion of the previous hardware business. The Professional Services and Education segment provides fee-based implementation and technical consulting services related to the Company's standard products and training services. The accounting policies of the Company's operating segments are the same as those described in Note 2 - Summary of Significant Accounting Policies. The Company evaluates performance based on stand-alone segment gross profit. The Company does not separately allocate operating expenses to these segments, nor does it allocate specific assets to these segments. The Company does not evaluate performance based on the return on assets or on interest income at the operating segment level. Therefore, segment information reported includes only revenues, cost of revenues, and gross profit, as this information and the geographic information described below are the only information currently provided to the chief operating decision maker on a segment basis. F-25 Operating segment data for the three years ended December 31, 2004, is as follows: (in thousands) Professional Customer Services and Software Support Education Consulted Year Ended December 31, 2004 Revenue $ 154,279 $ 188,011 $ 55,268 $ 397,558 Cost of Revenue 15,122 41,989 44,954 102,065 Gross Profit 139,157 146,022 10,314 295,493 Year Ended December 31, 2003 Revenue $ 149,214 $ 167,230 $ 48,061 $ 364,505 Cost of Revenue 13,800 42,785 42,346 98,931 Gross Profit 135,414 124,445 5,715 265,574 Year Ended December 31, 2002 Revenue $ 132,508 $ 157,550 $ 56,959 $ 347,017 Cost of Revenue 10,565 44,603 50,408 105,576 Gross Profit 121,943 112,947 6,551 241,441 Revenue is attributed to geographic areas based on the location of the entity to which the products or services were sold. The operation in Ireland functions as a manufacturing and service center for non-United States and non-Latin America customers. An allocation of its assets among the geographic segments is not prepared for management reporting. All other geographic locations include South America, the Middle East and Africa. Information concerning principal geographic areas in which the Company operates is as follows: (in thousands) Year ended December 31, 2004 2003 2002 . Revenue Assets Revenue Assets Revenue Assets North America: United States $ 278,177 $ 372,918 $ 257,100 $ 283,073 $ 251,447 $ 251,928 Canada 8,786 22,611 7,971 22,627 5,581 5,398 Total North America 286,963 395,529 265,071 305,700 257,028 257,326 Europe: France 8,252 1,793 6,166 2,111 6,593 2,086 Germany 28,882 4,001 29,074 6,985 22,174 3,632 United Kingdom 21,250 29,845 18,930 20,810 22,950 18,145 Ireland - 46,019 - 39,742 - 37,114 Other Europe 35,588 5,640 31,169 5,954 26,236 4,902 Total Europe 93,972 87,298 85,339 75,602 77,953 65,879 Asia Pacific 15,793 10,839 12,171 10,546 9,916 4,831 All other 830 - 1,924 - 2,120 - . Totals $ 397,558 $ 493,666 $ 364,505 $ 391,848 $ 347,017 $ 328,036 F-26 Note 14 Litigation In the normal course of business, the Company is subject to ordinary routine litigation and claims incidental to our business. The Company monitors and assesses the merits and risks of pending legal proceedings. While the results of litigation and claims cannot be predicted with certainty, based upon its current assessment the Company believes that the final outcome of each existing legal proceeding either will be resolved in its favor or, if resolved against it, will not have a materially adverse effect on its consolidated results of operations or financial condition. Note 15 Guarantees and Indemnifications The Company has made guarantees and indemnifications, under which it may be required to make payments to a guaranteed or indemnified party, in relation to certain transactions. In connection with the sales of its products, the Company provides intellectual property indemnities to its customers. Guarantees and indemnities to customers in connection with product sales and service generally are subject to limits based upon the amount of the related product sales or service. Payment by the Company is conditioned upon the other party filing a claim pursuant to the terms and conditions of the agreement. The Company may challenge this claim and may also have recourse against third parties for certain payments made by the Company. Predicting the maximum potential future payment under these agreements is not possible due to the unique facts and circumstances involved with each agreement. Historically, the Company has made no payments under these agreements. In connection with certain facility leases and other performance guarantees, the Company has guaranteed payments on behalf of some of its subsidiaries. To provide subsidiary guarantees, the Company obtains unsecured bank guarantees from local banks. These bank guarantees totaled an equivalent of approximately $2.6 million issued in local currency in Europe and Asia as of December 31, 2004. Furthermore, the Company has signed an indemnity letter as a performance guarantee to a certain customer in Europe in local currency equivalent to approximately $200,000 as of December 31, 2004. The Company indemnifies its directors and officers to the maximum extent permitted under the laws of the State of Delaware. The Company has not recorded a liability for the guarantees and indemnities described above in the accompanying consolidated balance sheet and the maximum amount of potential future payments under such guarantees and indemnities is not determinable, other than as described above. Note 16 Other Financial Instruments The Company enters into forward foreign exchange contracts on the last business day of each quarter - with all contracts maturing in three months. The following table summarizes the notional amounts of the Company's foreign currency agreements entered into on December 31, 2004 and 2003. There is no fair value of such agreements at December 31 as they were entered into on the last day of the year. F-27 ________________________________________________________________________________________ At December 31, 2004 2003 Notional Notional Notional Notional Amount Amount Amount Amount Purchased Sold Purchased Sold European $ 22,546,242 $ (16,855,303) $ 17,907,065 $ 11,888,699 Australian - - - 116,072 Asian 1,292,685 (226,688) 1,791,763 - Canadian - (5,785,124) - 7,878,703 . Total $ 23,838,927 $ (22,867,115) $ 19,698,828 $ 19,883,474 Note 17 Related-Party Transactions On June 5, 2002, the Compensation Committee of the Company's Board of Directors (the "Board") approved a loan to Mr. Roberts for $1.9 million to enable him to purchase a home in Orange County, California. Mr. Roberts has repaid this loan in full as of December 10, 2004. Mr. Roberts made total payments of $2,020,576 including $120,576 in interest and $1,900,000 in principal. John Savage, a member of the Board and the Audit Committee of the Board, is Managing Partner of Alliant Partners. Alliant Partners acted as financial advisor to eGrail in connection with our acquisition of assets from eGrail in 2002 and was paid approximately $500,000 by eGrail. Accordingly, John Savage recused himself from all discussions related to the acquisition of eGrail assets by the Company and abstained from voting on the transaction. F-28 SCHEDULE II VALUATION AND QUALIFYING ACCOUNTS AND RESERVES (in thousands) Additions Balance at Charged to Balance Beginning Revenue and at End of Period Expenses Deductions of Period Year ended December 31, 2004: Inventory reserves $ 250 - 250 $ - Allowance for doubtful accounts and sales returns $ 3,917 1,108 1,190 $ 3,835 Year ended December 31, 2003: Inventory reserves $ 301 547 598 $ 250 Allowance for doubtful accounts and sales returns $ 4,232 653 968 $ 3,917 Year ended December 31, 2002: Inventory reserves $ 188 139 26 $ 301 Allowance for doubtful accounts and sales returns $ 3,567 1,752 1,087 $ 4,232 S-1 EXHIBIT INDEX Exhibit No. Exhibit Title 21.1 List of Subsidiaries of Registrant (filed as FileNet Corporation Subsidiary Information) 23.1 Consent of Independent Registered Public Accounting Firm 31.1 Certification of Chief Executive Officer 31.2 Certification of Chief Executive Officer 32.1 Certification of Chief Financial Officer 32.2 Certification of Chief Financial Officer Exhibit 21.1 LIST OF SUBSIDIARIES OF REGISTRANT 3565 Acquisition, LLC FileNet BV (The Netherlands) FileNet Canada, Inc. FileNet Company Limited (Ireland) FileNet Corporation Asia Pacific Pte. Ltd. (Singapore) FileNet Corporation Korea FileNet Corporation, Pty. Ltd (Australia) FileNet France S.A.R.L. FileNet GesmbH (Austria) FileNet GmbH (Germany) FileNet Hong Kong Limited FileNet Iberia, S.L. (Spain) FileNet Italy, S.R.L. FileNet Japan FileNet Limited (United Kingdom) FileNet Nova Scotia Corporation FileNet Poland Sp.zo.o FileNet (Proprietary) Limited (South Africa) FileNet Shared Services Centre Ireland Limited FileNet Sweden AB FileNet (Switzerland) GmbH Shana Corporation U.S.A. SPMM,Inc. Exhibit 23.1 CONSENT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM We consent to the incorporation by reference in Registration Statement Nos. 33-90454, 33-96076, 33-80899, 333-02194, 333-09075, 333-34031, 333-66997, 333-89983, 333-43254, 333-59274, 333-71598, 333-96711, 333-96713, 333-107012 and 333-116883 on Form S-8 of our reports dated March 11, 2005 relating to the financial statements and financial statements schedule of FileNet Corporation and management's report on the effectiveness of internal control over financial reporting, appearing in this Annual Report on Form 10-K of FileNet Corporation for the year ended December 31, 2004. /s/ Deloitte and Touche LLP Deloitte and Touche LLP Costa Mesa, California March 11, 2005 Exhibit 31.1 Certification of Chief Executive Officer Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002 I, Lee D. Roberts, certify that: 1. I have reviewed this annual report on Form 10-K of FileNet Corporation (the "registrant"); 2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report; 3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report; 4. The registrant's other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13-a-15(f) and 15d-15(f)) for the registrant and have: a) designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared; b) designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles; c) evaluated the effectiveness of the registrant's disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evalution; and d) disclosed in this report any change in the registrant's internal control over financial reporting that occurred during the registrant's most recent fiscal quarter (the registrant's fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant's internal control over financial reporting; and 5. The registrant's other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant's auditors and the audit committee of the registrant's board of directors (or persons performing the equivalent functions): a) all significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant's ability to record, process, summarize and report financial information; and b) any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal control over financial reporting. Date: March 15, 2005 /s/ Lee D. Roberts . Lee D. Roberts Chief Executive Officer Exhibit 31.2 Certification of Chief Financial Officer Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002 I, Sam M. Auriemma, certify that: 1. I have reviewed this annual report on Form 10-K of FileNet Corporation (the "registrant"); 2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report; 3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report; 4. The registrant's other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13-a-15(f) and 15d-15(f)) for the registrant and have: a) designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared; b) designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles; c) evaluated the effectiveness of the registrant's disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and d) disclosed in this report any change in the registrant's internal control over financial reporting that occurred during the registrant's most recent fiscal quarter (the registrant's fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant's internal control over financial reporting; and 5. The registrant's other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant's auditors and the audit committee of the registrant's board of directors (or persons performing the equivalent functions): a) all significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant's ability to record, process, summarize and report financial information; and b) any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal control over financial reporting. Date: March 15, 2005 /s/ Sam M. Auriemma . Sam M. Auriemma Chief Financial Officer Exhibit 32.1 Certification of Chief Executive Officer Certification Pursuant To 18 U.S.C. Section 1350 Created by Section 906 of The Sarbanes-Oxley Act of 2002 The undersigned officer of FileNet Corporation (the "Company"), hereby certifies, to such officer's knowledge, that: (i) the accompanying Annual Report on Form 10-K of the Company for the fiscal period ended December 31, 2004 (the "Report") fully complies with the requirements of Section 13(a) or Section 15(d), as applicable, of the Securities Exchange Act of 1934, as amended; and (ii) the information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company. Dated: March 15, 2005 /s/ Lee D. Roberts . Lee D. Roberts Chairman of the Board and Chief Executive Officer Exhibit 32.2 Certification of Chief Financial Officer Certification Pursuant To 18 U.S.C. Section 1350, Created by Section 906 of The Sarbanes-Oxley Act of 2002 The undersigned officer of FileNet Corporation (the "Company"), hereby certifies, to such officer's knowledge, that: (i) the accompanying Annual Report on Form 10-K of the Company for the fiscal period ended December 31, 2004 (the "Report") fully complies with the requirements of Section 13(a) or Section 15(d), as applicable, of the Securities Exchange Act of 1934, as amended; and (ii) the information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company. Dated: March 15, 2005 /s/ Sam M. Auriemma . Sam M. Auriemma Executive Vice President Chief Financial Officer (Principal Financial Officer)