FORM 10-Q SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 (Mark One) |X| QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended September 30, 2003 OR |_| TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from ________ to ___________ Commission file number: 00-15997 FILENET CORPORATION (Exact name of Registrant as specified in its charter) Delaware 95-3757924 (State or other jurisdiction of (I.R.S. Employer corporation or organization Identification No.) 3565 Harbor Boulevard, Costa Mesa, CA 92626 (Address of principal executive offices) (Zip code) (714) 327-3400 . (Registrant's telephone number including area code) Indicate by check mark whether the Registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the Registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes |X| No |_| Indicate by check mark whether the registrant is an accelerated filer as defined in Rule 12b-2 of the Securities Exchange Act of 1934: Yes |X| No |_| As of November 13, 2003, there were 37,558,098 shares of the Registrant's common stock outstanding.FILENET CORPORATION Index Page Number PART I. FINANCIAL INFORMATION.......................................... 3 Item 1. Unaudited Condensed Consolidated Financial Statements ........ 3 Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operations .................................. 19 Item 3. Quantitative and Qualitative Disclosures about Market Risk..... 38 Item 4. Controls and Procedures........................................ 40 PART II. OTHER INFORMATION.............................................. 40 Item 1. Legal Proceedings.............................................. 40 Item 6. Exhibits and Reports on Form 8-K............................... 40 SIGNATURE ............................................................... 41 INDEX TO EXHIBITS ............................................................... 42 2 PART I. FINANCIAL INFORMATION Item 1. Unaudited Condensed Consolidated Financial Statements FILENET CORPORATION UNAUDITED CONDENSED CONSOLIDATED BALANCE SHEETS (In thousands, except share amounts) September 30, December 31, 2003 2002 ASSETS Current assets: Cash and cash equivalents $ 162,271 $ 130,154 Short-term investments 33,545 29,188 Accounts receivable, net 43,941 44,839 Inventories, net 1,244 2,568 Prepaid expenses and other current assets 14,130 13,317 Deferred income taxes 802 802 Total current assets 255,933 220,868 Property, net 28,359 34,641 Long-term investments 21,705 25,864 Goodwill 24,676 16,907 Intangible assets, net 8,169 3,029 Deferred income taxes 20,047 21,792 , Other assets 4,322 4,935 Total assets $ 363,211 $ 328,036 LIABILITIES AND STOCKHOLDERS' EQUITY Current liabilities: Accounts payable 10,484 7,706 Customer deposits 6,248 2,962 Accrued compensation and benefits 23,549 20,729 Unearned maintenance revenue 45,024 38,945 Other accrued liabilities 13,174 15,224 Total current liabilities 98,479 85,566 Unearned maintenance revenue and other liabilities 2,009 3,565 Commitments and contingencies (Note 9) Stockholders' equity: Preferred stock - $0.10 par value; 7,000,000 shares authorized; none issued and outstanding Common stock - $0.01 par value; 100,000,000 shares authorized; 37,922,123 issued and 36,824,123 shares outstanding at September 30, 2003; and 37,014,512 shares issued and 35,916,512 shares outstanding at December 31, 2002 218,339 206,676 Retained earnings 58,452 53,178 Accumulated other comprehensive income(loss) 499 (6,382) Treasury stock, at cost; 1,098,000 shares (14,567) (14,567) Net stockholders' equity 262,723 238,905 Total liabilities and stockholders' equity $ 363,211 $ 328,036 See accompanying notes to unaudited condensed consolidated financial statements. 3 FILENET CORPORATION UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS (In thousands, except per share data) Three Months Ended Sept 30, Nine Months Ended Sept 30, 2003 2002 2003 2002 Revenue: Software $ 35,320 $ 30,538 $ 104,397 $ 96,128 Customer support 41,162 37,838 121,024 111,682 Professional services and education 12,162 12,751 36,095 43,078 Hardware 745 1,975 2,039 6,682 Total revenue 89,389 83,102 263,555 257,570 Costs: Software 3,800 2,484 10,416 7,239 Customer support 9,660 9,604 28,144 29,499 Professional services and education 10,586 11,361 32,001 38,003 Hardware 827 1,337 2,882 4,847 Total cost of revenue 24,873 24,786 73,443 79,588 Gross Profit 64,516 58,316 190,112 177,982 Operating expenses: Sales and marketing 34,405 32,338 103,660 97,388 Research and development 19,049 17,764 58,031 53,993 In-process research and development - - - 400 General and administrative 8,241 7,455 24,393 24,248 Total operating expenses 61,695 57,557 186,084 176,029 Operating income 2,821 759 4,028 1,953 Other income, net 632 1,045 3,297 3,874 Income before income taxes 3,453 1,804 7,325 5,827 Provision for income taxes 967 415 2,051 1,340 Net income $ 2,486 $ 1,389 $ 5,274 $ 4,487 Earnings per share: Basic $ 0.07 $ 0.04 $ 0.15 $ 0.13 Diluted $ 0.06 $ 0.04 $ 0.14 $ 0.12 Weighted-average shares outstanding: Basic 36,588 35,629 36,234 35,511 Diluted 38,494 36,445 37,471 36,803 See accompanying notes to unaudited condensed consolidated financial statements. 4 FILENET CORPORATION UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE OPERATIONS (In thousands) Three Months Ended Nine Months Ended September 30, September 30, 2003 2002 2003 2002 Net income $ 2,486 $ 1,389 $ 5,274 $ 4,487 Other comprehensive income: Foreign currency translation adjustments 1,582 156 6,942 5,147 Unrealized gains on securities: Unrealized holding gains(loss) (23) 12 (61) 26 Total other comprehensive income 1,559 168 6,881 5,173 Comprehensive income $ 4,045 $ 1,557 $ 12,155 $ 9,660 See accompanying notes to unaudited condensed consolidated financial statements. 5 FILENET CORPORATION UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (In thousands) Nine Months Ended September 30, 2003 2002 Cash flows from operating activities: Net income $ 5,274 $ 4,487 Adjustments to reconcile net income to net cash provided by operating activities: Purchased in-process research and development - 400 Depreciation and amortization 14,759 16,160 Loss on sale of fixed assets 14 13 Provision for doubtful accounts 52 354 Deferred income taxes 1,746 16 Stock option income tax benefit 2,129 - Changes in operating assets and liabilities, net of the effects of acquisitions: Accounts receivable 2,871 (5,526) Inventories 1,373 417 Prepaid expenses and other current assets 2,423 (3,100) Accounts payable 2,026 (861) Accrued compensation and benefits 1,840 3,918 Customer deposits and advances 3,264 (1,781) Unearned maintenance revenue 2,916 6,870 Income taxes payable (1,590) (1,199) Other (3,304) (4,213) Net cash provided by operating activities 35,793 15,955 Cash flows from investing activities: Capital expenditures (6,809) (8,592) Proceeds from sale of property 129 44 Note receivable from officer - (1,900) Cash paid for acquisitions, net of cash acquired (8,073) (9,359) Purchases of marketable securities (81,354) (103,529) Proceeds from sales and maturities of marketable 77,805 94,621 securities Net cash used in investing activities (18,302) (28,715) Cash flows from financing activities: Proceeds from issuance of common stock 9,485 3,875 Principal payments on capital lease obligations (5) (1,293) Net cash provided by financing activities 9,480 2,582 Effect of exchange rate changes on cash and cash 5,146 4,138 equivalents Net increase in cash and cash equivalents 32,117 (6,040) Cash and cash equivalents, beginning of year 130,154 107,502 Cash and cash equivalents, end of period 162,271 101,462 Supplemental cash flow information: Interest paid 36 65 Income taxes paid $ 2,221 $ 2,897 See accompanying notes to unaudited condensed consolidated financial statements. 6 FILENET CORPORATION Notes To Condensed Consolidated Financial Statements (Unaudited) 1. BASIS OF PRESENTATION The accompanying unaudited interim condensed consolidated financial statements of FileNet Corporation (the "Company" or "FileNet") reflect all adjustments (consisting of normal recurring adjustments) necessary to present fairly the financial position of the Company at September 30, 2003, the results of its operations and its comprehensive operations for the three and nine months ended September 30, 2003 and 2002, and its cash flows for the nine months ended September 30, 2003 and 2002. Certain information and footnote disclosures normally included in financial statements have been condensed or omitted pursuant to rules and regulations of the Securities and Exchange Commission (the "SEC"), although the Company believes that the disclosures in the condensed consolidated financial statements are adequate to ensure the information presented is not misleading. These condensed consolidated financial statements should be read in conjunction with the consolidated financial statements and notes thereto contained in the Company's Annual Report on Form 10-K for the fiscal year ended December 31, 2002 filed with the SEC on March 28, 2003. The results of operations for the interim periods are not necessarily indicative of the operating results for the year, or any other future period. 2. RECENTLY ADOPTED ACCOUNTING PRONOUNCEMENTS In June 2001, the Financial Accounting Standards Board ("FASB") issued Statement of Financial Accounting Standards ("SFAS") No. 141, "Business Combinations," which was effective immediately. SFAS No. 141 requires that the purchase method of accounting be used for all business combinations initiated after June 30, 2001 and it eliminated the pooling-of-interests method. The adoption of this standard did not have a significant impact on the Company's consolidated financial statements. The Company's acquisition of certain assets and certain liabilities of eGrail, Inc. in April 2002, and the acquisition of Shana Corporation in April 2003 were accounted for in compliance with this pronouncement (See Note 3 for details). In June 2001, the FASB issued SFAS No. 142, "Goodwill and Other Intangible Assets," which the Company adopted January 1, 2002. SFAS No. 142 requires that goodwill and other intangible assets with indefinite useful lives no longer be amortized, but instead be tested for impairment at least annually and written down when impaired. SFAS No. 142 requires purchased intangible assets other than goodwill to be amortized over their useful lives, unless these lives are determined to be indefinite. In accordance with this Standard, the Company does not amortize goodwill and indefinite life intangible assets but evaluates their carrying value annually or when events or circumstances indicate that their carrying value may be impaired. As of the first day of July of each year, goodwill is tested for impairment by determining if the carrying value of each reporting unit exceeds its fair value. We engaged an independent valuation firm to determine the business enterprise value for each of our three reporting units and to perform an impairment analysis as of July 1, 2003 in accordance with SFAS 142. The analysis indicated there was no impairment of goodwill in any of the three reporting units. As of September 30, 2003, no impairment of goodwill has been recognized. If estimates change, a materially different impairment conclusion could result. In August 2001, the FASB issued SFAS No. 144, "Accounting for Impairment or Disposal of Long-Lived Assets." This Statement addresses financial accounting and reporting for the impairment of long-lived assets and for the disposal of long-lived assets and discontinued operations. SFAS No. 144 superseded SFAS No. 121, "Accounting for the Impairment of Long-Lived 7 Assets and for Long-Lived Assets to Be Disposed Of," and is effective for fiscal years beginning after December 15, 2001. The adoption of this Standard on January 1, 2002 did not have a material impact on the Company's consolidated financial position and results of operations. In July 2002, the FASB issued SFAS No. 146, "Accounting for Costs Associated with Exit or Disposal Activities," which addresses financial accounting and reporting for costs associated with exit or disposal activities and supersedes Emerging Issues Task Force ("EITF") Issue 94-3, "Liability Recognition for Certain Employee Termination Benefits and Other Costs to Exit an Activity (including Certain Costs Incurred in a Restructuring)." SFAS No. 146 requires that costs associated with exit or disposal activities be recognized when they are incurred rather than at the date of a commitment to an exit or disposal plan. SFAS No. 146 also establishes that the liability should initially be measured and recorded at fair value. The Company adopted the provisions of SFAS No. 146 for exit or disposal activities initiated after December 31, 2002. The adoption of the provisions of SFAS No. 146 in the three and nine months ended September 30, 2003 did not have a material impact on the Company's consolidated results of operations or financial position. In November 2002, the FASB issued FASB Interpretation No. ("FIN") 45, "Guarantor's Accounting and Disclosure Requirements for Guarantees, Including Indirect Guarantees and Indebtedness of Others," an interpretation of FASB Statement Nos. 5, 57 and 107, and rescission of FIN 34, "Disclosure of Indirect Guarantees of Indebtedness of Others." FIN 45 elaborates on the disclosures to be made by the guarantor in its interim and annual financial statements about its obligations under certain guarantees that it has issued. It also requires that a guarantor recognize, at the inception of a guarantee, a liability for the fair value of the obligation undertaken in issuing the guarantee. The provisions related to recognizing a liability at inception of the guarantee for the fair value of the guarantor's obligations does not apply to product warranties or to guarantees accounted for as derivatives. The initial recognition and measurement provisions of this interpretation are applicable on a prospective basis to guarantees issued or modified after December 31, 2002, while the disclosure requirements are effective for financial statements for interim or annual periods ending after December 15, 2002. The adoption of the recognition provisions of FIN 45 in the three and nine months ended September 30, 2003 did not have a material impact on the Company's consolidated results of operations or financial position. In December 2002, the FASB issued SFAS No. 148, "Accounting for Stock-Based Compensation Transition and Disclosure." This statement amends SFAS No. 123, "Accounting for Stock-Based Compensation," to provide alternative methods of transition for a voluntary change to the fair value based method of accounting for stock-based employee compensation. In addition, this statement amends the disclosure requirements of SFAS No. 123 to require prominent disclosures in both annual and interim financial statements about the method of accounting for stock-based employee compensation and the effect of the method used on reported results. The transition guidance and annual disclosure provisions of SFAS No. 148 are effective for fiscal years ending after December 15, 2002. The interim disclosure provisions are effective for financial reports containing financial statements for interim periods beginning after December 15, 2002. The adoption of SFAS No. 148 did not have a material impact on the Company's consolidated results of operations or financial position. 8 The following table summarizes the Company's net income (loss) and net income (loss) per share on a pro forma basis had compensation cost for the Company's stock-based compensation plans been determined based on the provisions of SFAS No. 123, for the three and nine months ended September 30, 2003 and 2002: Three Months Ended Nine Months Ended September 30, September 30, (In thousands, except per share amounts) 2003 2002 2003 2002 Net income, as reported $ 2,486 $ 1,389 $ 5,274 $ 4,487 Deduct: Total stock-based employee compensation expense determined under fair value based method for all awards, net of related tax effects (1,636) (1,987) (5,732) (6,547) Pro forma net income (loss) 850 (598) (458) (2,060) Earnings per share: Basic earnings per share - as reported $ 0.07 $ 0.04 $ 0.15 $ 0.13 Basic earnings (loss) per share - pro forma 0.02 (0.02) (0.01) (0.06) Diluted earnings per share - as reported 0.06 0.04 0.14 .12 Diluted earnings (loss) per share - pro forma $ 0.02 $ (0.02) $ (0.01) $ (0.06) Pro forma compensation cost of shares issued under the Employee Qualified Stock Purchase Plan is measured based on the discount from market value on the date of purchase in accordance with SFAS No. 123. For purposes of computing proforma net income, the Company estimates the fair value of each option grant and employee stock purchase plan right on the date of grant using the Black-Scholes option-pricing model. The Black-Scholes option-pricing model was developed for use in estimating the value of traded options that have no vesting restrictions and are fully transferable, while the options issued by the Company are subject to both vesting and restrictions on transfer. In addition, option-pricing models require input of highly subjective assumptions including the expected stock price volatility. The Company uses projected data for expected volatility and expected life of its stock options based upon historical data. The assumptions used to value the option grants and the purchase rights are stated as follows: Three Months Ended Nine Months Ended September 30, September 30, 2003 2002 2003 2002 Expected term (in years) 2-5 2-5 2-5 2-5 Expected volatility 63% 70% 63 - 66% 70% Risk free interest rates 3.15% 2.16 - 4.81% 3.15% 2.16 - 4.81% Expected dividend 0% 0% 0% 0% 9 In January 2003, the FASB issued FIN 46, "Consolidation of Variable Interest Entities." In general, a variable interest entity is a corporation, partnership, trust, or any other legal structure used for business purposes that either (a) does not have equity investors with voting rights or (b) has equity investors that do not provide sufficient financial resources for the entity to support its activities. FIN 46 requires a variable interest entity to be consolidated by a company if that company is subject to a majority of the risk of loss from the variable interest entity's activities or entitled to receive a majority of the entity's residual returns or both. The consolidation requirements of FIN 46 apply immediately to variable interest entities created after January 31, 2003. The consolidation requirements apply to older entities in the first fiscal year or interim period beginning after June 15, 2003. Certain of the disclosure requirements apply in all financial statements issued after January 31, 2003, regardless of when the variable interest entity was established. The Company does not have any variable interest entities as of September 30, 2003. The adoption of FIN 46 did not have a material impact on the Company's consolidated results of operations or its financial position. In April 2003, FASB issued SFAS No. 149, "Amendment of Statement 133 on Derivative Instruments and Hedging Activities." SFAS No. 149 (1) clarifies under what circumstances a contract with an initial net investment meets the characteristics of a derivative discussed in paragraph 6(b) of Statement 133, (2) clarifies when a derivative contains a financing component, (3) amends the definition of an underlying derivative to conform it to language used in FIN 45, and (4) amends certain other existing pronouncements, which will collectively result in more consistent reporting of contracts as either derivatives or hybrid instruments. SFAS No. 149 is effective for contracts and hedging relationships entered into or modified after June 30, 2003. The adoption of SFAS No. 149 did not have a material impact on the Company's consolidated financial statements or financial position. In May 2003, FASB issued SFAS No. 150, "Accounting for Certain Financial Instruments with Characteristics of both Liabilities and Equity." SFAS No. 150 establishes standards for how an issuer classifies and measures certain financial instruments with characteristics of both debt and equity and requires an issuer to classify the following instruments as liabilities in its balance sheet: o a financial instrument issued in the form of shares that is mandatorily redeemable and embodies an unconditional obligation that requires the issuer to redeem it by transferring its assets at a specified or determinable date or upon an event that is certain to occur; o a financial instrument, other than an outstanding share, that embodies an obligation to repurchase the issuer's equity shares, or is indexed to such an obligation, and requires the issuer to settle the obligation by transferring assets; and o a financial instrument that embodies an unconditional obligation that the issuer must settle by issuing a variable number of its equity shares if the monetary value of the obligation is based solely or predominantly on (1) a fixed monetary amount, (2) variations in something other than the fair value of the issuer's equity shares, or (3) variations inversely related to changes in the fair value of the issuer's equity shares. SFAS No. 150 is effective for financial instruments entered into or modified after May 31, 2003 and is effective for all other financial instruments as of the first interim period beginning after June 15, 2003. SFAS No. 150 is to be implemented by reporting the cumulative effect of a change in accounting principle. The adoption of SFAS No. 150 did not have a material impact on the Company's consolidated financial statements or financial position. Reclassifications. Certain reclassifications have been made to prior-years' balances to conform to the current-year's presentation. 10 3. ACQUISITIONS On April 2, 2002, the Company acquired certain assets and assumed certain liabilities of eGrail, Inc. ("eGrail"), a Web content management company. This strategic acquisition provides additional Web Content Management ("WCM") software application capabilities that expand the Company's position in the Enterprise Content Management ("ECM") market, which contributed to the purchase price that resulted in goodwill. The purchase price for the acquisition consisted of $9.0 million in cash consideration and direct acquisition costs of $359,000. On April 2, 2003, the Company completed a stock purchase acquisition of Shana Corporation ("Shana"), an electronic forms management company. This strategic acquisition provides technology and experience to expand the Company's ECM offering with Enterprise Forms Management capability, which contributed to the purchase price and resulted in goodwill. The purchase price for the acquisition consisted of $8.55 million in cash consideration, less $938,000 of acquired cash, plus $184,000 in acquisition expenses and $277,000 paid for Non-Compete Agreements. In accordance with SFAS No. 141, "Business Combinations," these acquisitions were accounted for under the purchase method of accounting. The purchase price was allocated as follows: eGrail, Inc. Shana Corp. April 2, 2002 April 2, 2003 (In thousands) Net tangible assets $ 581 $ 2,725 Patents 24 - Acquired technology 3,300 4,000 Technical manuals and design documents - 600 Customer maintenance relationships - 800 In-process research and development 400 - Non-Compete Agreements - 277 Liabilities assumed (739) (2,494) Goodwill 5,793 3,103 Total purchase price $ 9,359 $ 9,011 Less cash acquired - (938) . Net cash paid $ 9,359 $ 8,073 The Company allocated the purchase price for these acquisitions based on fair value. Statement of Financial Accounting Concepts No. 7 defines fair value as the amount at which an asset (or liability) could be bought or sold in a current transaction between willing parties, that is, other than in a forced or liquidation sale. The valuation of the eGrail assets included $400,000 of in-process research and development, which was expensed upon acquisition because technological feasibility had not been established and no future alternative uses existed. New product development underway at eGrail at the time of the acquisition included the next generation of their WCM product that was in the early stages of design and only 5% complete at the date of the acquisition. The cost to complete the project was estimated at approximately $3.0 million to occur over a 12-month period. As of March 31, 2003 the project was complete and the Company incurred approximately $4.8 million of research and development expenses related to the project. The acquired technology of $3.3 million was assigned a useful life of five years and patents of $24,000 were assigned a useful life of two years. The remaining purchase price of $6.0 million was primarily allocated to tangible assets and goodwill. Goodwill of $5.8 million was tax deductible for this asset purchase. 11 The acquisition of Shana resulted in acquired technology, technical manuals and design documents, and customer maintenance relationships. Since Shana had recently completed Version 4.1 of its eForms product, there was no in-process research and development underway at the time of the acquisition. Shana's technology manuals and design documents are the "roadmaps" for the eForms technology and will be used by FileNet in its product development. Recurring maintenance revenues are expected and estimable for Shana's customers based on the older and newer versions of eForms technology. The acquired technology of $4.0 million, the technical manuals and design documents of $600,000, and the customer maintenance relationships of $800,000 were assigned a useful life of five years. The remaining purchase price of $3.6 million was allocated primarily to goodwill. In accordance with SFAS No. 142, goodwill for both the eGrail and Shana acquisitions will not be amortized and was reviewed for impairment as part of the annual analysis performed in July. (See Note No. 4.) Although the goodwill stemming from the Shana stock purchase is non-deductible for Canadian tax purposes, a Section 338(g) election will result in the reduction of taxable income for U.S. tax purposes on this transaction. Actual results of operations of the acquired eGrail business, as well as assets and liabilities of the acquired eGrail business, are included in the unaudited condensed consolidated financial statements from the date of acquisition. The pro forma results of operations data for the nine-month periods ended September 30, 2002 presented below assumes that the eGrail acquisition had been made at the beginning of fiscal 2002. The pro forma data is presented for informational purposes only and is not necessarily indicative of the results of future operations nor of the actual results that would have been achieved had the acquisition taken place at the beginning of fiscal 2002. No pro forma information has been presented for the Shana acquisition, as the result did not have a material impact on the financial statements of the Company during the reporting period. Nine Months Ended September 30, 2003 Actual 2002 Pro Forma (In thousands) Revenue $ 263,555 $ 258,322 Net income 5,274 2,634 Earnings per share: Basic $ 0.15 $ 0.07 Diluted $ 0.14 $ 0.07 4. GOODWILL AND PURCHASED INTANGIBLE ASSETS In acquisitions accounted for using the purchase method, goodwill is recorded for the difference, if any, between the aggregate consideration paid for an acquisition and the fair value of the net tangible and identified intangible assets acquired. SFAS No. 142 requires a periodic review of goodwill and indefinite life intangibles for possible impairment. (See Note No.2) Intangible assets with definite lives must be amortized over their estimated useful lives. Shana goodwill and intangible assets were recorded in the financial statements of the Company's Canadian subsidiary and a portion of the goodwill and intangible assets for previous acquisitions was allocated to the financial statements of the Company's Ireland subsidiary. This results in fluctuations in foreign exchange translation gains and losses. The following table represents the balance of goodwill as of December 31, 2002 and the changes in goodwill for the nine months ended September 30, 2003: 12 Goodwill (in thousands) Balance as of December 31, 2002 $ 16,907 Goodwill acquired during the period 3,103 Adjustments 3,498 Foreign currency gain 1,168 Balance as of September 30, 2003 $ 24,676 Adjustments to goodwill included $1.7 million for the write-off of a prepaid royalty and the recognition of a $1.7 million deferred tax asset. Prior to the Shana acquisition, FileNet licensed the eForms technology from Shana under an agreement that resulted in a prepaid royalty. The remaining balance of this prepaid royalty fee was considered additional investment in Shana and was allocated to goodwill. A deferred tax asset was recorded under purchase accounting for the estimated future tax effects of the identified intangibles with a corresponding entry to goodwill of $1.7 million. Acquired technology, technical manuals and design documents, customer maintenance relationships, non-compete agreements and patents are the Company's only intangible assets subject to amortization under SFAS No. 142. These assets were recorded in connection with the acquisition of assets of eGrail in April 2002 and the acquisition of Shana in April 2003, and are comprised of the following as of December 31, 2002 and September 30, 2003: Intangible Assets Subject to Amortization Foreign Balance as of December 31, 2002 Accumulated Currency (In thousands) Gross Amortization Fluctuation Net Acquired technology and other intangibles $ 3,468 $ (532) $ 79 $ 3,015 Non-compete agreements - - - - Patents 25 (12) 1 14 Total $ 3,493 $ (544) $ 80 $ 3,029 Foreign Balance as of September 30, 2003 Accumulated Currency (In thousands) Gross Amortization Fluctuation Net Acquired technology and other intangibles $ 8,868 $ (1,705) $ 756 $ 7,919 Non-compete agreements 277 (58) 27 246 Patents 25 (23) 2 4 Total $ 9,170 $ (1,786) $ 785 $ 8,169 NOTE - other intangibles include technical manuals and customer maintenance relationships. 13 Acquired technology, technical manuals and design documents, and customer maintenance relationships are being amortized over a useful life of five years, patents are being amortized over a useful life of two years, and the non-compete agreements are being amortized over a period of between two and three years. Amortization expense for amortizing intangible assets was approximately $500,000 and $1,177,000 for the three and nine months ended September 30, 2003, and $176,000 and $344,000 for the three and nine months ended September 30, 2002. We determined that these assets were not impaired as of September 30, 2003. Estimated future amortization expense (excluding foreign exchange effect) of purchased intangible assets as of September 30, 2003 is as follows (in thousands): Fiscal Year Amount 2003 (remaining 3 months) $ 514 2004 2,041 2005 2,008 2006 1,942 2007 1,368 2008 296 Total Amortization Expense $ 8,169 5. EARNINGS PER SHARE Basic earnings per share are computed by dividing net income for the period by the weighted-average number of common shares outstanding during the period. Diluted earnings per share is computed by dividing net income by the weighted-average number of common shares outstanding plus the dilutive effect of outstanding stock options and shares issuable under the employee stock purchase plan using the treasury stock method. The number of dilutive options excluded from the basic EPS calculation for the three and nine months ended September 30, 2003 were 1,906,000 and 1,237,000 shares, compared to 816,000 and 1,292,000 for the comparable periods in 2002. The following table sets forth the computation of basic and diluted earnings per share for the three and nine months ended September 30, 2003 and 2002: Three Months Ended Nine Months Ended September 30, September 30, 2003 2002 2003 2002 (In thousands, except per share amounts) Net Income $ 2,486 $ 1,389 $ 5,274 $ 4,487 Shares used in computing basic earnings per share 36,588 35,629 36,234 35,511 Dilutive effect of stock plans 1,906 816 1,237 1,292 Shares used in computing diluted earnings per share 38,494 36,445 37,471 36,803 Earnings per basic share $ .07 $ .04 $ .15 $ .13 Earnings per diluted share $ .06 $ .04 $ .14 $ .12 14 6. ACCUMULATED OTHER COMPREHENSIVE LOSS Accumulated other comprehensive income for the nine months ended September 30, 2003 is comprised of the following: Foreign Currency Unrealized Accumulated Other Translation Holding Comprehensive (In thousands) Adjustment Gain(Loss) Gain(Loss) Balance, December 31, 2002 $ (6,448) $ 66 $ (6,382) Nine month period changes 6,942 (61) 6,881 Balance, September 30, 2003 $ 494 $ 5 $ 499 7. OPERATING SEGMENT DATA The Company has prepared operating segment information in accordance with SFAS No. 131, "Disclosures About Segments of An Enterprise and Related Information," to report components that are evaluated regularly by the Company's chief operating decision maker, or decision-making group, in deciding how to allocate resources and in assessing performance. The Company is organized geographically and by line of business. The line of business management structure is the primary basis upon which financial performance is assessed and resources allocated. The Company's reportable operating segments include Software, Customer Support, Professional Services and Education, and Hardware. The Software operating segment develops and markets the Company's Enterprise Content, Business Process and Forms Management software products. The Customer Support segment provides after-sale support for software, as well as providing software upgrades when and if available pursuant to the Company's right to new versions program. The Professional Services and Education segment provides fee-based implementation and technical services related to the Company's software products, and also provides training. The Hardware operating segment manufactures and markets the Company's line of Optical Storage And Retrieval ("OSAR") libraries. The financial results of the segments reflect allocation of certain functional expense categories consistent with the basis and manner in which Company management internally disaggregates financial information for the purpose of assisting in making internal operating decisions, which is not the same as generally accepted accounting principles reporting. The Company evaluates performance based on stand-alone segment operating results after these allocations have been made to each segment. Because the Company does not evaluate performance based on the return on assets at the operating segment level, assets are not tracked internally by segment. Therefore, segment asset information is not presented. 15 Operating segments data for the three and nine months ended September 30, 2003 and 2002 are as follows: In thousands Three months ended Nine months ended September 30, September 30, 2003 2002 2003 2002 Software Revenue $ 35,320 $ 30,538 $ 104,397 $ 96,128 Operating loss (15,028) (14,822) (46,891) (40,272) Customer Support Revenue $ 41,162 $ 37,838 $ 121,024 $ 111,682 Operating income 17,885 16,156 51,889 44,343 Professional Services and Education Revenue $ 12,162 $ 12,751 $ 36,095 $ 43,078 Operating loss 13 (742) (553) (2,421) Hardware Revenue $ 745 $ 1,975 $ 2,039 $ 6,682 Operating income (loss) (49) 167 (417) 303 Total Revenue $ 89,389 $ 83,102 $ 263,555 $ 257,570 Operating income 2,821 759 4,028 1,953 8. STOCK OPTIONS The following is a summary of stock option transactions regarding all stock option plans for the three months ended September 30, 2003: Weighted-Average Number of Exercise Options Price Balance, June 30, 2003 8,587,463 $ 15.22 Granted (weighted-average fair value of $9.19) 202,900 19.97 Exercised (457,298) 11.58 Canceled (104,900) 15.64 Balance, September 30, 2003 8,228,165 $ 15.53 16 The following table summarizes information concerning outstanding and exercisable stock options at September 30, 2003: Options Outstanding Options Exercisable Weighted-Average Remaining Weighted-Average Weighted-Average Range of Exercise Number Contractual Exercise Number Exercise Price Outstanding Life (Years) Price Exercisable Price $ 1.39 - 9.00 1,420,896 4.12 $ 7.97 1,420,646 $ 7.97 9.17 - 12.86 1,655,694 7.62 11.97 790,612 11.21 12.97 - 14.19 1,551,055 7.59 13.47 751,516 13.59 14.39 - 18.45 1,534,449 7.52 16.77 781,122 16.60 19.53 - 24.88 1,438,979 6.97 22.52 1,089,018 22.78 25.00 - 41.84 627,092 5.81 28.14 555,878 28.22 $ 1.39 - 41.84 8,228,165 6.74 $ 15.53 5,388,792 $ 15.56 9. COMMITMENTS AND CONTINGENCIES Leases The Company leases its corporate offices, sales offices, development and manufacturing facilities, and other equipment under non-cancelable operating leases, some of which have renewal options and generally provide for escalation of the annual rental amount. Amounts related to deferred rent are recorded in other accrued liabilities on the consolidated balance sheet. Future annual minimum lease payments under all non-cancelable operating leases with an initial term in excess of one year as of September 30, 2003 were as follows: (In thousands) 2003 (remaining 3 months) $ 3,670 2004 12,388 2005 10,775 2006 9,993 2007 9,325 2008 8,197 Thereafter 6,548 Total $ 60,896 Product Warranties The Company provides a 90-day warranty for its hardware products against defects in materials and workmanship and for its software products against substantial nonconformance to the published documentation at time of delivery. For hardware products the Company accrues warranty costs based on historical trends in product return rates and the expected material and labor costs to provide warranty services. For software products, the Company records the estimated cost of technical support during the warranty period. A provision for these estimated warranty costs is recorded at the time of sale or license. If the Company were to experience an increase in warranty claims compared with historical experience, or costs of servicing warranty claims were greater than the expectations on which the accrual had been based, gross margins could be adversely affected. 17 The following table represents the warranty activity and balance for the nine months ended September 30, 2003 and 2002: (In thousands) 2003 2002 Beginning balance at January 1 $ 728 $ 772 Additions 678 856 Deductions (916) (904) Ending balance at September 30 $ 490 $ 724 Guarantees and Indemnities In November 2002, the FASB issued FIN 45, "Guarantor's Accounting and Disclosure Requirements for Guarantees, Including Indirect Guarantees of Indebtedness of Others." The initial recognition and initial measurement provisions apply on a prospective basis to guarantees issued or modified after December 15, 2002. The disclosure requirements are effective for financial statements of interim and annual periods ending after December 15, 2002. The Company has made guarantees and indemnifications, under which it may be required to make payments to a guaranteed or indemnified party, in relation to certain transactions. In connection with the sales of its products, the Company provides intellectual property indemnities to its customers. Guarantees and indemnities to customers in connection with product sales and service generally are subject to limits based upon the amount of the related product sales or service. Payment by the Company is conditioned upon the other party filing a claim pursuant to the terms and conditions of the agreement. The Company may challenge this claim and may also have recourse against third parties for certain payments made by the Company. Predicting the maximum potential future payment under these agreements is not possible due to the unique facts and circumstances involved with each agreement. Historically, the Company has made no payments under these agreements. In connection with certain facility leases and other performance guarantees, the Company has guaranteed payments on behalf of some of its subsidiaries. To provide subsidiary guarantees, the Company obtains unsecured bank guarantees from local banks. These bank guarantees totaled an equivalent of approximately $1.3 million issued in local currency in Europe and Asia as of September 30, 2003. Approximately $0.4 million of the $1.3 million is secured by cash deposit. The Company indemnifies its directors and officers to the maximum extent permitted under the laws of the State of Delaware. The Company has not recorded a liability for the guarantees and indemnities described above in the accompanying consolidated balance sheet and the maximum amount of potential future payments under such guarantees and indemnities is not determinable, other than as described above. The Company's product warranty liability as of September 30, 2003 is disclosed in this item under the heading "Product Warranties." 10. LEGAL PROCEEDINGS In the normal course of business, the Company is subject to ordinary routine litigation and claims incidental to business. While the results of litigation and claims cannot be predicted with certainty, management believes that the final outcome of these matters will not have a materially adverse effect on the Company's consolidated results of operations or financial condition. 18 11. FOREIGN CURRENCY TRANSACTIONS As of September 30, 2003, the Company had forward foreign exchange contracts outstanding totaling approximately $ 0.9 million in 10 currencies. These contracts were opened on the last business day of the quarter and mature within three months. Accordingly, the fair value of such contracts is zero at September 30, 2003. 12. RELATED-PARTY TRANSACTIONS In July 2001, the Compensation Committee of the Company's Board of Directors ("the Board") entered into discussions with Lee Roberts, the Company's Chief Executive Officer, regarding a secured loan by the Company to Mr. Roberts to enable him to purchase a home in Orange County, California. In July 2001, the Compensation Committee forwarded its recommendation to the Board to approve, in principle, a secured loan, in the amount of $1.2 million to Mr. Roberts. In September 2001, the Compensation Committee approved, in principle, an increase in the previously requested loan amount to $1.9 million, subject to review of final loan documents and approval of the Board. In May 2002, the Compensation Committee reviewed proposed loan documentation for a secured loan to Mr. Roberts and forwarded its recommendation to the Board to approve the loan on the terms set forth in the loan documents. The loan documents provided that the loan would be secured by the real estate purchased by Mr. Roberts. Subsequently, on June 5, 2002, the Board approved the loan documents and the loan. As of September 30, 2003, FileNet has an outstanding secured note receivable from Mr. Roberts in the amount of $1.9 million that relates to the above-referenced loan and is included in other assets on the consolidated balance sheet. The note bears interest at 2.89% per annum. Accrued interest on the principal balance of this note is payable annually beginning February 15, 2003 and on each February 15th thereafter until the entire principal balance becomes due. Accrued interest as of September 30, 2003 was approximately $34,000. The entire outstanding principal balance of this note and any accrued interest is due and payable at the earliest of (a) June 7, 2005, (b) one year after termination of Mr. Roberts' employment by the Company, or (c) ninety (90) days after voluntary termination of employment by Mr. Roberts. Imputed interest for the difference between the stated interest rate of the note and a fair value interest rate of 7% was recorded as compensation expense and a discount that is being amortized over the term of the note to interest income using the effective interest method. The loan to Mr. Roberts is permitted under Section 13 of the Securities Exchange Act of 1934, as amended by Section 402 of the Sarbanes-Oxley Act on July 30, 2002, because it was outstanding on July 30, 2002. However, its terms cannot be renewed or materially modified in the future. John Savage, a member of the Board of Directors and the Audit Committee of the Board, is Managing Partner of Alliant Partners, which acted as financial advisor to eGrail in connection with our acquisition of assets from eGrail and was paid approximately $500,000 by eGrail. Accordingly, John Savage recused himself from all discussions related to the acquisition of eGrail assets by the Company and abstained from voting on the transaction. Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operations This Quarterly Report on Form 10-Q contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, Section 21E of the Securities and Exchange Act of 1934, as amended, and Section 27A of the Securities Act of 1933, as amended, and is subject to the safe harbors created by those sections. Words such as "anticipates," "expects," "intends," "plans," "believes," "seeks," "estimates," "may," "will" and variations of these words or similar expressions are intended to identify forward-looking statements. In addition, any statements that refer to expectations, projections or other characterizations of future events or 19 circumstances, including any underlying assumptions, are forward-looking statements. These statements are not guarantees of future performance and are subject to risks, uncertainties and assumptions that are difficult to predict. Therefore, our actual results could differ materially and adversely from those expressed in any forward-looking statements as a result of various factors. We undertake no obligation to revise or publicly release the results of any revisions to these forward-looking statements. Readers should carefully review the risk factors described below under the heading "Risk Factors That May Affect Future Results" and in other documents we file from time to time with the Securities and Exchange Commission, including our Annual Report on Form 10-K for the fiscal year ended December 31, 2002. Our filings with the Securities and Exchange Commission, including our Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K and amendments to those filings, pursuant to Sections 13(a) and 15(d) of the Securities Exchange Act of 1934, are available free of charge at www.filenet.com, when such reports are available at the Securities and Exchange Commission Web site. Overview FileNet Corporation develops, markets, sells and supports Enterprise Content Management ("ECM") software to enable organizations to improve operational efficiency and leverage their content, process and connectivity resources to make decisions faster. In the first quarter of 2003, we introduced FileNet P8, our new architecture that provides a unified platform and framework for ECM. The FileNet P8 architecture is designed to provide an integrated solution for our customers to easily configure, design, build and deploy a variety of enterprise-wide ECM applications to meet a broad range of content management needs within a single scalable framework. We also offer professional services and training for the implementation of these software solutions, as well as 24 hours a day, seven days a week technical support and services to our customers on a global basis. Critical Accounting Policies and Estimates The consolidated financial statements of FileNet are prepared in conformity with accounting principles generally accepted in the United States of America. The consolidated financial statements include our accounts and the accounts of our wholly owned subsidiaries. All intercompany balances and transactions have been eliminated. The preparation of financial statements in conformity with accounting principles generally accepted in the United States of America requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities at the date of the financial statements and the reported amounts of revenue and expenses during the reporting period. Actual amounts could differ from estimates. The significant accounting policies we believe are most critical to aid in fully understanding and evaluating our reported financial results include the following: Revenue Recognition. FileNet accounts for the licensing of software in accordance with the American Institute of Certified Accountants ("AICPA") Statement of Position ("SOP") 97-2, "Software Revenue Recognition." We enter into contracts for the sale of our products and services. The majority of these contracts relate to single elements and contain standard terms and conditions. However, there are agreements that contain multiple elements or non-standard terms and conditions. Contract interpretation is sometimes required to determine the appropriate accounting, including how the price should be allocated among the deliverable elements and when to recognize revenue. Software license revenue generated from sales through direct and indirect channels, which do not contain multiple elements, are recognized upon shipment and passage of title of the related product, if the requirements of SOP 97-2, are met. If the requirements of SOP 97-2, including evidence of an arrangement, delivery, fixed or determinable fee, collectibility or vendor specific evidence about the value of an element are not met at the date of shipment, revenue is not recognized until these elements are known or resolved. Fees are deemed to be fixed and determinable for transactions 20 with a set price that is not subject to refund or adjustment and payment is due within 90 days from the invoice date. Software license revenue from channel partners is recognized when the product is shipped and sale by the channel partner to a specified end user is confirmed. For arrangements with multiple elements, we allocate revenue to each element of a transaction based upon its fair value as determined in reliance on vendor specific objective evidence. This evidence of fair value for all elements of an arrangement is based on the normal pricing and discounting practices for those products and services when sold separately. If fair value of any undelivered element cannot be determined objectively, we defer the revenue until all elements are delivered, services have been performed or until fair value can objectively be determined. Customer support contracts are renewable on an annual basis and provide after-sale support for our software, as well as software upgrades under the our right to new versions program, on a when-and-if-available basis. Revenue from post-contract customer support is recognized ratably over the term of the arrangement, which is typically 12 months. Professional services revenue consists of consulting and implementation services provided to end users of our software products and technical consulting services provided to our resellers. Consulting engagements average from one to three months. We do not make changes to the standard software code in the field. Revenue from these services and from training classes is recognized as such services are delivered and accepted by the customer. Revenue and cost is recognized using the percentage-of-completion method for fixed-price consulting contracts. However, revenue and profit are subject to revision as the contract progresses and anticipated losses on fixed-price professional services contracts are recognized in the period when they become known. Allowance for Doubtful Accounts and Sales Returns. We evaluate the creditworthiness of our customers prior to order fulfillment, and we perform ongoing credit evaluations of our customers to adjust credit limits based on payment history and the customer's current creditworthiness. We constantly monitor collections from our customers and maintain an allowance for estimated credit losses that is based on historical experience and on specific customer collection issues. While credit losses have historically been within our expectations and the provisions established in our financial statements, we cannot guarantee that we will continue to experience the same credit loss rates that we have in the past. Since our revenue recognition policy requires customers to be creditworthy, our accounts receivable are based on customers whose payment is reasonably assured. Our accounts receivable are derived from sales to a wide variety of customers. We do not believe a change in liquidity of any one customer or our inability to collect from any one customer would have a material adverse impact on our consolidated financial position. Based on historical experience, we also maintain a sales return allowance for the estimated amount of potential returns. While product returns have historically been minimal and within our expectations and the allowances established by us, we cannot guarantee that we will continue to experience the same return rates that we have in the past. Goodwill and Other Intangible Assets. Goodwill is recorded at cost and is not amortized. In June 2001, the FASB issued SFAS No. 142, "Goodwill and Other Intangible Assets," which we adopted January 1, 2002. SFAS No. 142 requires that goodwill and other intangible assets with indefinite useful lives no longer be amortized, but instead be tested for impairment at least annually and written down when impaired. On the first day of July of each year, goodwill is tested for impairment by determining if the carrying value of each reporting unit exceeds its fair value. We also periodically evaluate whether events and circumstances have occurred which indicate that the carrying value of goodwill may not be recoverable. The Company engaged an independent valuation firm to determine the business enterprise value for each of our three reporting units and to perform an impairment analysis as of July 1, 2003 in accordance with SFAS 142. The analysis indicated 21 there was no impairment of goodwill in any of the three reporting units. As of September 30, 2003, no impairment of goodwill has been recognized. If estimates change, a materially different impairment conclusion could result. Long-Lived Assets. Property, plant and equipment, intangible assets, and capitalized software costs are recorded at cost less accumulated depreciation or amortization. They are amortized using the straight-line method over estimated useful lives of generally three to six years. The determination of useful lives and whether or not these assets are impaired involves judgment and are reviewed for impairment whenever events or circumstances indicate that the carrying amount of such assets may not be recoverable. We evaluate the carrying value of long-lived assets and certain identifiable intangible assets for impairment of value based on undiscounted future cash flows resulting from the use of the asset and its eventual disposition. While we have not experienced impairment of intangible assets in prior periods, we cannot guarantee that there will not be impairment in the future. Deferred Income Taxes. Deferred income taxes reflect the net tax effects of temporary differences between the carrying amounts of assets and liabilities for financial reporting purposes and the amounts used for income tax purposes. We maintain a valuation allowance against a portion of the deferred tax asset due to uncertainty regarding the future realization based on historical taxable income, projected future taxable income, and the expected timing of the reversals of existing temporary differences. If we operate at a loss or are unable to generate sufficient future taxable income we could be required to increase the valuation allowance against all or a significant portion of our deferred tax assets which would result in a substantial increase to our effective tax rate and could result in a material adverse impact on our operating results. Conversely, if we continues to generate profits and ultimately determines that it is more likely than not that all or a portion of the remaining deferred tax assets will be utilized to offset future taxable income, the valuation allowance could be decreased or eliminated all together, thereby resulting in a substantial temporary decrease to our effective tax rate and an increase to additional paid in capital. Research and Development Costs. We expense research and development costs as incurred. No amounts are required to be capitalized in accordance with SFAS No. 86, "Accounting for the Costs of Computer Software to be Sold, Leased, or Otherwise Marketed," because our software is substantially completed concurrently with the establishment of technological feasibility. 22 Results of Operations The following table sets forth certain consolidated statements of operations data as a percentage of total revenue for the periods indicated: Three Months Ended Nine Months Ended September 30, September 30, 2003 2002 2003 2002 Revenue: Software 39.5% 36.7% 39.6% 37.3% Customer support 46.1 45.5 45.9 43.4 Professional services and education 13.6 15.4 13.7 16.7 Hardware 0.8 2.4 0.8 2.6 Total revenue 100.0 100.0 100.0 100.0 Cost of revenue: Software 4.3 3.0 4.0 2.8 Customer support 10.8 11.5 10.7 11.4 Professional services and education 11.8 13.7 12.1 14.8 Hardware 0.9 1.6 1.1 1.9 Total cost of revenue 27.8 29.8 27.9 30.9 Gross Profit 72.2 70.2 72.1 69.1 Operating expenses: Sales and marketing 38.5 38.9 39.3 37.8 Research and development 21.3 21.4 22.0 21.0 In-process research and development - - - 0.1 General and administrative 9.2 9.0 9.3 9.4 Total operating expenses 69.0 69.3 70.6 68.3 Operating income 3.2 .9 1.5 .8 Other income, net 0.7 1.3 1.3 1.5 Income before income tax 3.9% 2.2% 2.8% 2.3% 23 Revenue Total revenue for the three months ended September 30, 2003 was $89.4 million compared to $83.1 million for the three months ended September 30, 2002, an increase of $6.3 million, or 8%. Total revenue for the nine months ended September 30, 2003 was $263.6 million compared to $257.6 million for the nine months ended September 30, 2002, an increase of $6.0 million, or 2%. International revenue for the three and nine months ended September 30, 2003 was 24% and 29% of total revenue, compared to 29% and 28% for the three and nine months ended September 30, 2002. The increases in total revenue for the three-month and nine-month periods ended September 30, 2003 as compared to the same periods in 2002, resulted from increases in software and customer support revenue partially offset by decreases in professional services and hardware revenue. These trends are more fully discussed and explained below. Software: Software revenue consists of fees earned from the licensing of our software products to customers. Software revenue increased $4.8 million, or 16%, to $35.3 million for the three months ended September 30, 2003, from $30.5 million for the three months ended September 30, 2002. Software revenue increased $8.3 million, or 9%, to $104.4 million for the nine months ended September 30, 2003, from $96.1 million for the nine months ended September 30, 2002. Software revenue represented 40% and 37% of total revenue for the three months ended September 30, 2003 and September 30, 2002, respectively. Software revenue represented 37% of total revenue for the nine months ended September 30, 2003 and September 30, 2002, respectively. The increase in software revenue is the result of a combination of larger transactions, continued sales of additional software licenses to existing customers in our key vertical industries of financial services and insurance, and heightened demand for our content management and business process product offerings. We believe enterprise content management continues to be a priority for companies in our key vertical industries. If overall economic conditions strengthen and if technology spending increases as a consequence of this improvement, we anticipate that demand for our software products, particularly in our key vertical industries, will result in an increase. Customer Support: Customer support revenue consists of revenue from software maintenance contracts, "fee for service" revenue and the sale of spare parts and supplies. Customer support revenue increased $3.3 million, or 9%, to $41.1 million for the three months ended September 30, 2003 from $37.8 million for the three months ended September 30, 2002. Customer support revenue increased $9.3 million, or 8%, to $121.0 million for the nine months ended September 30, 2003 from $111.7 million for the nine months ended September 30, 2002. Customer support revenue represented 46% and 45% of total revenue for the three months ended September 30, 2003 and September 30, 2002, respectively. Customer support revenue represented 46% of total revenue for the nine months ended September 30, 2003 compared to 43% for the comparable period of 2002. The increase in customer support revenue was primarily due to the growth in our base of customers who receive ongoing maintenance as a result of new and add-on customer software sales made during the three months ended September 30, 2003. Our solutions tend to be mission critical applications for our customers and consequently we have experienced a high rate of renewal on maintenance contracts from our customer base. However, over time the growth rate for customer support revenue is dependent on our success in achieving software revenue growth and high rates of customer satisfaction. Professional Services and Education: Professional services and education revenue is generated primarily from consulting and implementation services provided to end users of our software products, technical consulting services provided to our resellers and training services provided to end users and resellers. Professional services are performed on a time and material basis or under a fixed price contract. Professional services and education revenue decreased $0.6 million, or 5%, to $12.2 million for the 24 three months ended September 30, 2003 from $12.8 million for the three months ended September 30, 2002. Professional services and education revenue decreased $7.0 million, or 16%, to $36.1 million for the nine months ended September 30, 2003 from $43.1 million for the nine months ended September 30, 2002. Professional services and education revenue represented 14% and 15% of total revenue for the three months ended September 30, 2003 and September 30, 2002, respectively. Professional services and education revenue represented 14% of total revenue for the nine months ended September 30, 2003 compared to 17% for the comparable period in 2002. Professional services revenue and education revenue is dependent on the level and the nature of software sales over time. Generally, software sales for new customer system implementations will generate larger professional service consulting engagements and training enrollments than sales of additional licenses to existing customer installations. In our recent quarters, software revenue has been characterized by repeat purchases for additional software licenses that do not require large-scale professional services engagements. Additionally, the professional service market in general has experienced significant pricing pressure resulting in reduced revenue. These factors have reduced professional services and education revenue. However, as more fully discussed in the software revenue section, if software sales increase to our installed base and new customers, we would expect that demand for consulting and education would increase over the next several quarters. Hardware: Hardware revenue is generated primarily from the sale of 12-inch Optical Storage And Retrieval ("OSAR") libraries. Hardware revenue decreased $1.3 million, or 65%, to $0.7 million for the three months ended September 30, 2003 from $2.0 million for the three months ended September 30, 2002. Hardware revenue decreased $4.7 million, or 70%, to $2.0 million for the nine months ended September 30, 2003 from $6.7 million for the nine months ended September 30, 2002. Hardware revenue represented slightly less than 1% of total revenue for the three months ended September 30, 2003, compared to 2% for the comparable period of 2002. Hardware revenue represented less than 1% of total revenue for the nine months ended September 30, 2003, compared to 3% for the comparable period of 2002. The decline in hardware revenue reflects that hardware is not a strategic focus for us, and we expect hardware revenue to continue to decrease in the future. Cost of Revenue Total cost of revenue increased $0.1 million, or less than 1%, to $24.9 million for the three months ended September 30, 2003, from $24.8 million for the comparable period in 2002. Total cost of revenue decreased $6.2 million, or 8%, to $73.4 million for the nine months ended September 30, 2003, from $79.6 million for the comparable period in 2002. The decrease for the nine-month period is primarily due to the decrease in the cost of professional services and education revenue and hardware revenue as more fully discussed below. Software: Cost of software revenue includes royalties paid to third parties, amortization expense for acquired technology and other intangible assets, partner commissions, software media costs, and the cost to manufacture and distribute software. The cost of software revenue increased $1.3 million, or 52%, to $3.8 million for the three months ended September 30, 2003 from $2.5 million for the three months ended September 30, 2002. The cost of software revenue increased $3.2 million, or 44%, to $10.4 million for the nine months ended September 30, 2003 from $7.2 million for the nine months ended September 30, 2002. The costs of software revenue represented 11% and 8% of the related software revenue for the three months ended September 30, 2003 and September 30, 2002, respectively. The costs of software revenue represented 10% and 8% of the related software revenue for the nine months ended September 30, 2003 and September 30, 2002, respectively. The increase in cost of software revenue for the three and nine month periods of 2003, as compared to the same periods in 2002, is due primarily to higher partner commission expense and the additional amortization expense of acquired technology and other intangible assets associated with 25 the acquisitions of eGrail in April 2002 and Shana in April 2003. We anticipate cost of software revenue as a percentage of software revenue to remain comparable to current levels in future periods, however additional technology acquisitions or unexpected increases in third party royalty costs could increase cost of software revenue in the future. Customer Support: Cost of customer support revenue includes costs of customer support personnel, cost of supplies and spare parts, and the cost of third-party hardware maintenance. The cost of customer support revenue increased $0.1 million, or 1%, to $9.7 million for the three months ended September 30, 2003 from $9.6 million for the three months ended September 30, 2002. The cost of customer support revenue decreased $1.4 million, or 5%, to $28.1 million for the nine months ended September 30, 2003 from $29.5 million for the nine months ended September 30, 2002. These costs represented 23% and 25% of the related customer support revenue for the three months ended September 30, 2003 and 2002, respectively. These costs represented 23% and 26% of the related customer support revenue for the nine months ended September 30, 2003 and 2002, respectively. The decrease in cost of customer support revenue as a percentage of customer support revenue was primarily due to automation and process improvements that allowed growth in the customer and revenue base without a proportional increase in support personnel and cost. The decrease in cost of customer support revenue for nine months ended September 30, 2003 compared to the same period in 2002 is primarily attributable to lower variable compensation expense and lower supplies cost. Going forward, we expect cost of customer support revenue to remain relatively stable in the near term. Professional Services and Education: Cost of professional services and education revenue consists primarily of costs of professional services personnel, training personnel, and third-party independent consultants. The cost of professional services and education revenue decreased $0.8 million, or 7%, to $10.6 million for the three months ended September 30, 2003 from $11.4 million for the three months ended September 30, 2002. The cost of professional services and education revenue decreased $6.0 million, or 16%, to $32.0 million for the nine months ended September 30, 2003 from $38.0 million for the nine months ended September 30, 2002. These costs represented 87% and 89% of the related professional services and education revenue for the three months ended September 30, 2003 and 2002, respectively. These costs represented 89% and 88% of the related professional services and education revenue for the nine months ended September 30, 2003 and 2002, respectively. The decrease in cost of professional services and education revenue in 2003 compared to 2002 was primarily attributable to a reduction in the use of third-party independent consultants, as well as lower variable compensation expense; all directly related to the decrease in professional services and education revenue. We expect professional services and education costs as a percentage of professional services and education revenue to vary from period to period, depending on the utilization rates of internal resources and the mix between the use of internal resources and third-party independent consultants. Hardware: Cost of hardware revenue includes the cost of assembling and distributing our OSAR library products, the cost of hardware integration personnel, and warranty costs. The cost of hardware revenue decreased $0.5 million, or 38%, to $0.8 million for the three months ended September 30, 2003 from $1.3 million for the three months ended September 30, 2002. The cost of hardware revenue decreased $1.9 million, or 40%, to $2.9 million for the nine months ended September 30, 2003 from $4.8 million for the nine months ended September 30, 2002. The decrease in cost of hardware revenue is directly related to the decrease in sales of OSAR library products. The increase in costs as a percentage of sales reflects the fixed operating costs relative to reduced sales volume. This operating segment is not a strategic focus for us. 26 Operating Expenses Sales and Marketing: Sales and marketing expense consists primarily of salaries and benefits, sales commissions and other expenses related to the direct and indirect sales force, various marketing expenses and the cost of other market development programs. Sales and marketing expense increased $2.1 million, or 6%, to $34.4 million for the three months ended September 30, 2003 from $32.3 million for the three months ended September 30, 2002, and represented 38% and 39% of total revenue for these respective periods. Sales and marketing expense increased $6.3 million, or 6%, to $103.7 million, 6%, for the nine months ended September 30, 2003 from $97.4 million for the nine months ended September 30, 2002, and represented 39% and 38% of total revenue for these respective periods. The increase in sales and marketing expense in the quarter ended September 30, 2003 and during the first nine months of 2003 was primarily due to investment in our sales and marketing capabilities that include targeted contact and campaign management for specific industries, and channel partner development expenses associated with the launch of our FileNet P8 product. This increase was partially offset by reduced variable compensation expense. We expect sales and marketing expense to be at approximately 39% of revenue in the near-term due to the continuing investment in demand generation capabilities for targeted customers through our direct and indirect sales channels. Research and Development: Research and development expense primarily consists of costs of personnel to support product development. Research and development expense increased $1.2 million to $19.0 million, 7%, for the three months ended September 30, 2003 from $17.8 million for the three months ended September 30, 2002, and represented 21% of total revenue for these respective periods. Research and development expense increased $4.0 million to $58.0 million, for the nine months ended September 30, 2003 from $54.0 million for the nine months ended September 30, 2002, and represented 22% and 21% of total revenue for these respective periods. The increase year over year in the first nine months of 2003 is the result of increased third party development expense and increased headcount. We are transitioning our development labor base from purely direct personnel to a mix of internal and third party developers. Third party developers tend to be located in lower labor cost countries. Over time, we believe we will be able to lower our per developer cost through the use of these third party resources. However, in the near term, some duplicate expenses will be incurred as our development programs are transitioned to third party developers. Third party development costs for the nine months ended September 30, 2003 was $2.4 million compared to $1.3 million for the same period in 2002. Research and development employee headcount totaled 464 for the period ended September 30, 2003 compared to 459 for the same period in 2002. Increased internal headcount resulted in higher compensation, benefits and relocation costs related to the eGrail and Shana acquisitions in April of 2002 and 2003, respectively. This increase was partially offset by a decrease in variable compensation expense. Our research and development efforts are focused on enhancing and maintaining our enterprise content management capabilities within the FileNet P8 product line. These efforts will focus on enhancements to our FileNet P8 platform, Business Process Management, Web Content Management and the development of integrated records management and other capabilities. We intend to complement internal development with third-party software through OEM agreements and may execute additional technology acquisitions. We expect that competition for qualified technical personnel will remain strong and may result in higher levels of compensation expense for us in the future. We believe that research and development expenditures, including compensation of technical personnel, are essential to maintaining our competitive position. We expect research and development expense to be at approximately 21% of revenue in the near term. 27 In-process Research and Development: There has been no in-process research and development expensed during 2003. The acquisition of the eGrail assets acquired in April 2002 included $400,000 of in-process research and development, which was expensed upon acquisition because technological feasibility had not been established and no future alternative uses, existed. General and Administrative: General and administrative expense consists primarily of personnel costs for finance, information technology, legal, human resources and general management, and the cost of outside professional services. General and administrative expense increased $0.7 million, or 9%, to $8.2 million, for the three months ended September 30, 2003 from $7.5 million for the three months ended September 30, 2002, and represented 9% of total revenue for these respective periods. General and administrative expense increased $0.1 million, or less than 1%, to $24.4 million for the nine months ended September 30, 2003 from $24.3 million for the nine months ended September 30, 2002, and represented 9% of total revenue for these respective periods. General and administrative expense was essentially unchanged during the first nine months of 2003 compared to the first nine months of 2002 due to cost containment programs that have been in effect over the last eighteen months. We expect general and administrative expenses to remain at approximately 9% of revenue for the near term. Amortization of Purchased Intangible Assets The April 2002 purchase of eGrail assets resulted in intangible assets comprised of acquired technology of $3.3 million and patents of $24,000, with assigned useful lives of five years and two years, respectively. The April 2003 purchase of Shana resulted in $5.7 million of intangible assets; comprised of acquired technology of $4.0 million, customer maintenance relationships of $800,000 and technology manuals and design documents of $600,000. All intangible assets for the Shana acquisition were assigned a useful life of five years. Non-compete agreements with former executives of Shana were valued at $277,000 and were assigned a useful life of between two and three years. Other Income, Net Other income, net, consists primarily of interest income earned on our cash and cash equivalents, short and long-term investments, and other items including foreign exchange gains and losses, the gain (loss) on sale of fixed assets, and interest expense. Other income, net was $0.6 million for the three months ended September 30, 2003 compared to other income, net of $1.0 million for the three months ended September 30, 2002. Other income, net was $3.3 million for the nine months ended September 30, 2003 compared to other income, net of $3.8 million for the nine months ended September 30, 2002. Other income decreased slightly between comparable periods due to reduced investment earnings between comparable periods partially offset by foreign exchange gains. Income Taxes Our combined federal, state and foreign annual effective tax rate for the three months ended September 30, 2003, is 28% compared to 23% for the comparable period in 2002. The combined federal, state and foreign annual effective tax rate for the nine months ended September 30, 2003, is 28% compared to 23% for the comparable period in 2002. The provision for income taxes differs from the tax computed at the federal statutory income tax rate due primarily to earnings considered as permanently reinvested in foreign operations. The increased tax rate in 2003 was primarily due to the mix of income earned by our domestic operations versus the foreign subsidiaries. We have a deferred net tax asset of approximately $22.6 million and a valuation allowance of approximately $23.8 million as of September 30, 2003. FileNet management will continue weighing various factors throughout the year to assess the recoverability of its recorded deferred assets and 28 the need for any valuation allowance against such amounts. Recoverability of the deferred tax assets is dependent on profitability from operations going forward. If we were to reverse the entire valuation allowance in the future, we would record a non-cash charge to increase additional reported paid in capital by approximately $9.0 million, and tax expense would decrease (causing an increase in earnings) by approximately $10.0 million to $14.0 million. Liquidity and Capital Resources At September 30, 2003, combined cash, cash equivalents and investments totaled $217.5 million, an increase of $32.3 million from December 31, 2002. Cash provided by operating activities during the nine months ended September 30, 2003 totaled $35.8 million and resulted primarily from: additions to net income for depreciation and amortization expense of $14.8 million, net income of $5.3 million, an increase of $3.3 million in customer deposits and advances, an increase in unearned maintenance revenue related to prepaid maintenance contracts of $2.9 million and a decrease in accounts receivable of $2.9 million. The increase in unearned maintenance revenue is primarily the result of the growth in our base of annual support contracts resulting from new customer sales and sales of additional products to the existing base. Additionally, a significant number of maintenance contracts renew early in the year and are amortized ratably throughout the year resulting in a lower balance in unearned maintenance by December 31. For the nine months ended September 30, 2003, cash used for investing activities totaled $18.3 million and included: Shana acquisition of $8.1 million, capital expenditures of $6.8 million and a net purchase of marketable securities of $3.5 million. Cash provided by financing activities totaled $9.5 million and was a result of proceeds received from the exercise of employee stock options and stock purchases under the employee stock purchase plan. On June 27, 2003, our $5.0 million multi-currency revolving line of credit expired in accordance with its terms and was not renewed because the cost of carrying the line did not justify the level of usage. We believe we will be able to meet our bank guarantee needs through our existing bank relationships in the United States and internationally. Contractual cash obligations of significance include operating leases for our corporate offices, sales offices, development and manufacturing facilities, non-cancelable operating leases for other equipment, some of which have renewal options and generally provide for escalation of the annual rental amount. (See Note No. 9 to the Notes to Unaudited Condensed Consolidated Financial Statements for additional details.) We believe that our present cash balances together with internally generated funds and credit lines will be sufficient to meet our working capital and capital expenditure needs for at least the next 12 months. Other Financial Instruments We conduct business on a global basis in several currencies. Accordingly, we are exposed to movements in foreign currency exchange rates. We enter into forward foreign exchange contracts to minimize the short-term impact of currency fluctuations on monetary assets and liabilities denominated in currencies other than the functional currency of the relevant entity. We do not enter into foreign exchange forward contracts for trading purposes. Gains and losses on these contracts, which equal the difference between the forward contract rate and the prevailing market spot rate at the time of valuation, are recognized as other income in the consolidated statements of operations. We open new hedge contracts on the last business day of each quarter that will mature at the end of the following quarter. The counterparties to these contracts are major financial institutions. We use 29 commercial rating agencies to evaluate the credit quality of the counterparties and do not anticipate nonperformance by any counterparties. We do not anticipate a material loss resulting from any credit risks related to any of these institutions. Recently Adopted Accounting Pronouncements In June 2001, the FASB issued SFAS No. 141, "Business Combinations," which was effective immediately. SFAS No. 141 requires that the purchase method of accounting be used for all business combinations initiated after June 30, 2001 and it eliminated the pooling-of-interests method. The adoption of this standard did not have a significant impact on our consolidated financial statements. Our April 2002 acquisition of certain assets and certain liabilities of eGrail, Inc. and our April 2003 acquisition of Shana Corporation were accounted for in compliance with this pronouncement (See Note No. 3 to the Notes to the Unaudited Condensed Consolidated Financial Statements for details). In June 2001, the FASB issued SFAS No. 142, "Goodwill and Other Intangible Assets," which we adopted January 1, 2002. SFAS No. 142 requires that goodwill and other intangible assets with indefinite useful lives no longer be amortized, but instead be tested for impairment at least annually and written down when impaired. SFAS No. 142 requires purchased intangible assets other than goodwill to be amortized over their useful lives, unless these lives are determined to be indefinite. In accordance with this standard, we do not amortize goodwill and indefinite life intangible assets but evaluate their carrying value annually or when events or circumstances indicate that their carrying value may be impaired. As of the first day of July of each year, goodwill is tested for impairment by determining if the carrying value of each reporting unit exceeds its fair value. We engaged an independent valuation firm to determine the business enterprise value for each of our three reporting units and to perform an impairment analysis as of July 1, 2003 in accordance with SFAS 142. The analysis indicated there was no impairment of goodwill in any of the three reporting units. As of September 30, 2003, no impairment of goodwill has been recognized. If estimates change, a materially different impairment conclusion could result. In August 2001, the FASB issued SFAS No. 144, "Accounting for Impairment or Disposal of Long-Lived Assets." This statement addresses financial accounting and reporting for the impairment of long-lived assets and for the disposal of long-lived assets and discontinued operations. SFAS No. 144 superseded SFAS No. 121, "Accounting for the Impairment of Long-Lived Assets and for Long-Lived Assets to Be Disposed Of," and is effective for fiscal years beginning after December 15, 2001. The adoption of this standard did not have a material impact on our consolidated financial position and results of operations. In July 2002, the FASB issued SFAS No. 146, "Accounting for Costs Associated with Exit or Disposal Activities," which addresses financial accounting and reporting for costs associated with exit or disposal activities and supersedes EITF Issue 94-3, "Liability Recognition for Certain Employee Termination Benefits and Other Costs to Exit an Activity (including Certain Costs Incurred in a Restructuring)." SFAS No. 146 requires that costs associated with exit or disposal activities be recognized when they are incurred rather than at the date of a commitment to an exit or disposal plan. SFAS No. 146 also establishes that the liability should initially be measured and recorded at fair value. We adopted the provisions of SFAS No. 146 for exit or disposal activities initiated after December 31, 2002. The adoption of this standard did not have a material impact on our consolidated financial position and results of operations. In November 2002, the FASB issued FIN 45, "Guarantor's Accounting and Disclosure Requirements for Guarantees, Including Indirect Guarantees and Indebtedness of Others," an interpretation of FASB Statement Nos. 5, 57 and 107, and rescission of FIN 34, "Disclosure of Indirect Guarantees of Indebtedness of Others." FIN 45 elaborates on the disclosures to be made by the guarantor in its interim and annual financial statements about its obligations under certain guarantees that it has issued. It also requires that a guarantor recognize, at the inception of a guarantee, a liability for the fair value of the obligation undertaken in issuing the guarantee. 30 The provisions related to recognizing a liability at inception of the guarantee for the fair value of the guarantor's obligations does not apply to product warranties or to guarantees accounted for as derivatives. The initial recognition and measurement provisions of this interpretation are applicable on a prospective basis to guarantees issued or modified after December 31, 2002, while the disclosure requirements are effective for financial statements for interim or annual periods ending after December 15, 2002. The adoption of the recognition of provisions of FIN 45 in the three and nine months ended September 30, 2003 did not have a material impact on our consolidated results of operations or financial position. In December 2002, the FASB issued SFAS No. 148, "Accounting for Stock-Based Compensation Transition and Disclosure," an amendment of SFAS No. 123. This statement amends SFAS No. 123, "Accounting for Stock-Based Compensation," to provide alternative methods of transition for a voluntary change to the fair value based method of accounting for stock-based employee compensation. In addition, this statement amends the disclosure requirements of SFAS No. 123 to require prominent disclosures in both annual and interim financial statements about the method of accounting for stock-based employee compensation and the effect of the method used on reported results. The transition guidance and annual disclosure provisions of SFAS No. 148 are effective for fiscal years ending after December 15, 2002. The interim disclosure provisions are effective for financial reports containing financial statements for interim periods beginning after December 15, 2002. The adoption of SFAS No. 148 did not have a material impact on our consolidated results of operations or financial position. In January 2003, the FASB issued FIN 46, "Consolidation of Variable Interest Entities." In general, a variable interest entity is a corporation, partnership, trust, or any other legal structure used for business purposes that either (a) does not have equity investors with voting rights or (b) has equity investors that do not provide sufficient financial resources for the entity to support its activities. FIN 46 requires a variable interest entity to be consolidated by a company if that company is subject to a majority of the risk of loss from the variable interest entity's activities or entitled to receive a majority of the entity's residual returns or both. The consolidation requirements of FIN 46 apply immediately to variable interest entities created after January 31, 2003. The consolidation requirements apply to older entities in the first fiscal year or interim period beginning after June 15, 2003. Certain of the disclosure requirements apply in all financial statements issued after January 31, 2003, regardless of when the variable interest entity was established. We do not have any variable interest entities as of September 30, 2003. The adoption of FIN 46 did not have a material impact on our consolidated results of operations or financial position. In April 2003, FASB issued SFAS No. 149, "Amendment of Statement No. 133 on Derivative Instruments and Hedging Activities." SFAS No. 149 (1) clarifies under what circumstances a contract with an initial net investment meets the characteristic of a derivative discussed in paragraph 6(b) of Statement No. 133, (2) clarifies when a derivative contains a financing component, (3) amends the definition of an underlying derivative to conform it to language used in FIN 45, and (4) amends certain other existing pronouncements, which will collectively result in more consistent reporting of contracts as either derivatives or hybrid instruments. SFAS No. 149 is effective for contracts and hedging relationships entered into or modified after June 30, 2003. The adoption of SFAS No. 149 did not have a material impact on our consolidated financial statements or financial position. In May 2003, FASB issued SFAS No. 150, "Accounting for Certain Financial Instruments with Characteristics of both Liabilities and Equity." SFAS No. 150 establishes standards for how an issuer classifies and measures certain financial instruments with characteristics of both debt and equity and requires an issuer to classify the following instruments as liabilities in its balance sheet: o a financial instrument issued in the form of shares that is mandatorily redeemable and embodies an unconditional obligation that requires the issuer to redeem it by transferring its assets at a specified or determinable date or upon an event that is certain to occur; 31 o a financial instrument, other than an outstanding share, that embodies an obligation to repurchase the issuer's equity shares, or is indexed to such an obligation, and requires the issuer to settle the obligation by transferring assets; and o a financial instrument that embodies an unconditional obligation that the issuer must settle by issuing a variable number of its equity shares if the monetary value of the obligation is based solely or predominantly on (1) a fixed monetary amount, (2) variations in something other than the fair value of the issuer's equity shares, or (3) variations inversely related to changes in the fair value of the issuer's equity shares. SFAS No. 150 is effective for financial instruments entered into or modified after May 31, 2003 and is effective for all other financial instruments as of the first interim period beginning after June 15, 2003. SFAS No. 150 is to be implemented by reporting the cumulative effect of a change in accounting principle. The adoption of SFAS No. 150 did not have a material impact on our consolidated financial statements or financial position. Other Matters Environmental Matters. We are not aware of any issues related to environmental matters that have, or are expected to have, a material affect on our business. Risk Factors That May Affect Future Results Except for the historical information and discussions contained herein, statements contained in this Form 10-Q may constitute "forward looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are based on current expectations and assumptions that involve a number of risks, uncertainties and other factors that could cause actual results to differ materially from recent results or from our anticipated future results. We operate in a rapidly changing economic and technological environment that presents numerous risks. Prospective and existing investors are strongly urged to carefully consider the various cautionary statements and risks set forth in this quarterly report and our other public filings. Many of these risks are beyond our control and are driven by factors that we cannot predict. The following discussion highlights some of these risks. Our quarterly operating results may fluctuate in future periods and are not predictable and, as a result, we may fail to meet expectations of investors and analysts, causing our stock price to fluctuate or decline. Our operating results have fluctuated in the past and we anticipate our future operating results will continue to fluctuate due to many factors, some of which are largely beyond our control. Consequently, our prior operating results should not necessarily be considered indicative of future operating results. Factors, which may cause our operating results to fluctuate, include, but are not limited to, the following: o the industry-wide slow down in IT spending; o general domestic and international economic and political conditions; o the discretionary nature of our customers' budget and purchase cycles and the absence of long-term customer purchase commitments; o the tendency to realize a substantial percentage of our revenue in the last weeks, or even days, of each quarter; o the potential for delays or deferrals of customer orders; o the size, complexity and timing of individual transactions; o the length of our sales cycle; o the level of software product sold and price competition; o the timing of new software introductions and software enhancements by us and our competitors; or, o seasonality in technology purchases. 32 The decision to implement our products is subject to each customer's resources and budget availability. Our quarterly sales generally include a mix of medium sized orders, along with several large individual orders, and as a result, the loss or delay of an individual large order could have a significant impact on our quarterly operating results and revenue. Our operating expenses are based on projected revenue trends and are generally fixed. Therefore, any shortfall from projected revenue may cause significant fluctuations in operating results from quarter to quarter. As a result of these factors, revenue and operating results for any quarter are subject to fluctuations and are not predictable with any significant degree of accuracy. Therefore, we believe that period-to-period comparisons of our results of operations should not be relied upon as indications of future performance. Moreover, such factors could cause our operating results in a given quarter to be below the expectations of public market analysts and investors. In either case, the price of our common stock could decline materially. The markets in which we operate are highly competitive and we cannot be sure that we will be able to continue to compete effectively, which could result in lost market share and reduced revenue. The markets we serve are highly competitive and we expect competition to intensify. We have multiple competitors and there may be future competitors, some of which have or may have substantially greater sales, marketing, development and financial resources. As a consequence, our present or future competitors may be able to develop software products comparable or superior to those offered by us, offer lower priced products or adapt more quickly than we do to new technologies or evolving customer requirements. Other competitive risks include, but are not limited to: o We anticipate significant future consolidation as the software industry matures. Large well-established software firms like Oracle, IBM and Adobe may enter our market by adding content management features to their existing suite of products. EMC Corporation, a data storage hardware company, has announced its intention to acquire Documentum. Other large, well-capitalized hardware firms like Sun Microsystems may enter our market by acquiring our competitors to pursue revenue growth opportunities; o Many of our competitors are also our distribution channel partners. For example, IBM competes with us in the content management market, but also implements our software solutions through the IBM Global Services business unit. This type of vertical integration of software development and system integration capabilities may be viewed by our customers as a key competitive advantage; o Some of our competitors are also our key technology suppliers. For example, IBM's Crossworlds business unit supplies a key technology for our business process management software. Our inability to license future releases of key technology from these competitive vendors could limit the technical capabilities of our products. We cannot predict new competitors entering our market through acquisitions or other alliances. In order to be successful in the future, we must respond to technological change, customer requirements and competitors' current software products and innovations. We may not be able to compete effectively in our target markets. In addition, current and potential competitors have established or may establish cooperative relationships among themselves or with third parties to increase the ability of their products to address the needs of the markets we serve. Accordingly, it is possible that new competitors or alliances among competitors may emerge and rapidly acquire significant market share. Increased competition may result in price reductions, reduced gross margins and loss of market share that could result in reduced revenue. 33 A significant portion of our revenue is derived internationally and we are subject to many risks internationally, which could put our revenue at risk. Historically, we have derived approximately 30% of our total revenue from international sales through our worldwide network of subsidiaries and channel partners. International business is subject to certain risks including, but not limited to, the following: o political and economic instability; o tariffs and trade barriers; o varying technical standards and requirements for localized products; o reduced protection for intellectual property rights in certain countries; o difficulties in staffing and maintaining foreign operations; o difficulties in managing foreign distributors; o multiple overlapping tax regimes; o currency restrictions and currency exchange fluctuations; o the burden of complying with a wide variety of complex foreign laws, regulations and treaties; o spreading our management resources to cover multiple countries; or, o longer collection cycles and higher risk of non-collection and bad debt expense. Any of these factors could reduce the amount of revenue we realize from our international operations in the future. The market for content management solutions may not grow as we anticipate, and may decline, and our products may not gain acceptance within this market. Our future financial performance will depend primarily on the continued growth of the markets for our software products and services as well as our ability to capture a larger share of those markets. Our primary product offerings address the new and emerging market for content management solutions. This market is developing rapidly, and while we believe this market is growing and will continue to grow, particularly as new regulations are introduced that focus on controlling the flow of information within organizations to ensure compliance with disclosure and other obligations, there can be no assurance that these markets will continue to grow as we anticipate, or that our products and solutions will gain acceptance within these markets. If the markets we serve, particularly the market for enterprise content management solutions, fail to grow or grow more slowly than we currently anticipate, or if our products and solutions do not gain acceptance within these markets, our business, financial condition and operating results would be harmed. We have adopted a strategy of developing a unified platform for enterprise content management products and related services, and we must effectively manage the transition of our products and services to this platform or our revenue may suffer. Our future success depends, in part, on our ability to execute on our strategy of delivering a unified platform and framework for Enterprise Content Management. To date, the majority of our revenue has been generated by sales of licenses to our diverse content management products and related services. Our unified platform strategy requires us to adapt our legacy products and develop new products for our new FileNet P8 platform. We expect that this family of products and services will continue to account for the majority of our future revenue, making us highly dependent on continued sales of this single product family. If we do not make an effective transition from existing products and services to our FileNet P8 architecture, our revenue may be seriously harmed. Among the factors that make a smooth transition difficult are delays in development, variations in pricing, delays in customer purchases in anticipation of new introductions and customer demand for the new offerings. If we incur delays in customer purchases or do not accurately estimate the market effects of new introductions, future demand for our products and services and our revenue may be seriously harmed. We must develop and sell new products to keep up with rapid technological change in order to achieve future revenue growth and profitability. The market for our software and services is characterized by rapid technological developments, evolving industry standards, changes in customer requirements and frequent new product introductions and enhancements. Our ability to continue to sell products will be dependent upon our ability to continue to enhance our existing software and services offerings, develop and introduce, in a timely manner, new software products incorporating technological advances and respond 34 to customer requirements. In addition, our ability to generate revenues from the sale of customer support, education and professional services is substantially dependent on our ability to generate new sales of our software products. We may not be successful in developing, marketing and releasing new products or new versions of our products that respond to technological developments, evolving industry standards or changing customer requirements. We may also experience technical difficulties that could delay or prevent the successful development, introduction and sale of these products and enhancements. In the past, we have experienced delays in the release dates of enhancements and new releases to our products and we cannot assure that we will not experience significant future delays in product introduction. From time to time, our competitors or we may announce new software products, capabilities or technologies that have the potential to replace or shorten the life cycles of our existing software products. We cannot assure that announcements of currently planned or other new software products will not cause customers to delay their purchasing decisions in anticipation of such software products, and such delays could have a material adverse effect on our sales. We are dependent on customers concentrated in a small number of industries. Our customers are concentrated in the insurance, financial services, government, manufacturing, telecommunications and utilities industries. We may not be successful in obtaining significant new customers in different industry segments and we expect that sales of our products to a limited number of customers in a limited number of industry segments will continue to account for a large portion of our revenue in the future. If we are not successful at obtaining significant new customers or if a small number of customers cancel or delay their orders for our products, then our business and our prospects could be harmed. Consolidation within the financial services and insurance industry could further reduce our customers and future prospects. As many of our significant customers are concentrated in a small number of industry segments, if business conditions in one of those industry segments decline, then orders for our products from that segment may decrease, which could negatively impact our business, financial condition and operating results and cause the price of our common stock to fall. We must devote substantial resources to software development, and we may not realize revenue from our development efforts for a substantial period of time. Introducing new products that rapidly address changing market demands requires a continued high level of investment in research and development. Our product development and engineering expenses were $58.0 million, or 22% of total revenue, for the nine months ended September 30, 2003 and $ 54.0 million, or 21% of total revenue, for the nine months ended September 30, 2002. The costs associated with software development are increasing, including the costs of recruiting and retaining engineering talent and acquiring or licensing new technologies. The majority of our investment in new and existing market opportunities must be made prior to our ability to generate revenue from these new opportunities. These investments of money and resources must be made based on our prediction of new products and services that the market needs and will accept. As a result, our operating results could be adversely affected if our predictions of market demand are incorrect and we are not able to realize the level of revenues we expect from new products or if that revenue is significantly delayed. We are increasing our use of third party software developers and may have difficulty enforcing our agreements with them. To help manage costs, we have contracted with third party software development companies overseas, particularly in India where labor costs are lower, to perform a significant portion of our software development and customer technical support work. As a result, we will become increasingly dependent on these third party developers for continued development and maintenance of several of our key products. If any of these third party developers were to terminate their relationship with us, our efforts to develop new products and improve existing products could be significantly delayed and our ability to provide product support to our customers could be impaired. In addition, since the majority of these third party developers are located outside the United States, our ability to enforce our agreements with them may be limited. We must retain and attract key executives and personnel who are essential to our business, which could result in increased personnel expenses. Our success depends to a significant degree upon the continued contributions of our key management, as well as other marketing, technical and operational personnel. The 35 loss of the services of one or more key employees could have a material adverse effect on our operating results. We do not have employment agreements with any of the members of our United States-based senior management. We do have employment contracts with members of our international management that commit them to a notification period. We believe our future success will depend in large part upon our ability to attract and retain additional highly skilled management, technical, marketing, product development and operational personnel and consultants. There is competition for such personnel; particularly software developers, professional services consultants and other technical personnel. We cannot assure that in the future we will be successful in attracting and retaining such personnel. If our products contain errors, we could incur unplanned expenses and delays that could result in reduced revenue, lower profits, and harmful publicity. Software, services and products, as complex as those we sell, are susceptible to errors or failures, especially when first introduced or deployed. Our software products are often intended for use in applications that are critical to a customer's business. As a result, our customers may rely on the effective performance of our software to a greater extent than the market for software products generally. Despite internal testing and testing by current and potential customers, new products or enhancements may contain undetected errors or performance problems that are discovered only after a product has been installed and used by customers. Errors or performance problems could cause delays in product introduction and shipments or could require design modifications, either of which could lead to a loss in or delay of revenue. These problems could cause a diversion of development resources, harm our reputation or result in increased service or warranty costs, or require the payment of monetary damages. While our license agreements with customers typically contain provisions designed to limit our exposure to potential product liability claims, it is possible that such limitation of liability provisions may not be effective under the laws of certain jurisdictions. Acquisitions of companies or technologies may result in disruptions to our business and diversion of management attention, which could cause our financial performance to suffer. As part of our business strategy, we frequently evaluate strategic acquisition opportunities. For example we recently completed the acquisitions of eGrail and Shana. We anticipate that our future growth may depend in part on our ability to identify and acquire complementary businesses, technologies or product lines. Acquisitions involve significant risks and could divert management's attention from the day-to-day operations of our ongoing business. Additionally, such acquisitions may include numerous other risks, including, but not limited to, the following: o difficulties in the integration of the operations, products and personnel of the acquired companies; o the incurrence of debt; o liabilities and risks that are not known or identifiable at the time of the acquisition; o difficulties in retaining the acquired company's customer base; o valuations of acquired assets or businesses that are less than expected; or o the potential loss of key personnel of the acquired company. If we fail to successfully manage future acquisitions or fully integrate future acquired businesses, products or technologies with our existing operations, we may not receive the intended benefits of the acquisitions and such acquisitions may harm our business and financial results. Our business is highly automated for the execution of marketing, selling and technical support functions. We depend on the integrity of our information systems network connectivity to perform these business functions. Significant business interruption could occur at our Costa Mesa headquarters facility due to a natural disaster such as earthquake, which could cause a prolonged power outage and the inability for key personnel to perform their job functions. We have taken precautionary measures including implementing a disaster recovery plan to mitigate this risk. 36 Protection of our intellectual property and other proprietary rights is limited, which could result in the use of our technology by competitors or other third parties. There is risk of third-party claims of infringement, which could expose us to litigation and other costs. Our success depends, in part, on our ability to protect our proprietary rights to the technologies used in our principal products. We rely on a combination of copyrights, trademarks, trade secrets, patents, confidentiality procedures and contractual provisions to protect our proprietary rights in our software products. We cannot assure that our existing or future copyrights, trademarks, trade secrets, patents or other intellectual property rights will have sufficient scope or strength to provide meaningful protection or a commercial advantage to us. Intellectual property rights often cannot be enforced without engaging in litigation, which involves devotion of significant resources, can divert management attention and has uncertain outcomes. In addition, the laws of some foreign countries do not protect our proprietary rights to the same extent, as do the laws of the United States. Any inability to protect our intellectual property may harm our business and competitive position. We may, from time to time, be notified that we are infringing certain patent or intellectual property rights of others. While there are no material actions currently pending against us for infringement of patent or other proprietary rights of third parties, we cannot assure that third parties will not initiate infringement actions against us in the future. Combinations of technology acquired through past or future acquisitions and our technology will create new software products and technology that also may give rise to claims of infringement. Infringement actions can result in substantial costs and diversion of resources, regardless of the merits of the actions. If we were found to infringe upon the rights of others, we cannot assure that we could redesign the infringing products to avoid further infringement or that we could obtain necessary licenses to use the infringed rights on acceptable terms, or at all. Additionally, significant damages for past infringement could be assessed or future litigation relative to any such licenses or usage could occur. An adverse disposition of any claims or the advent of litigation arising out of any claims of infringement could result in significant costs or reduce our ability to market any affected products. We depend on certain strategic relationships in order to license third-party products and revenue related to these products could be at risk if we were unable to maintain these relationships. In order to expand the distribution of our products and broaden our product offerings, we have established strategic relationships with a number of indirect channel partners and other consultants that provide marketing and sales opportunities for us. We have entered into key formal and informal agreements with other companies such as IBM CrossWorlds, Microsoft Corporation, SAP AG, Siebel Systems Inc, Sun Microsystems, Inc., BEA Systems Inc., EMC Corporation, ILOG Corporation, Arbortext, Inc., Venetica Corporation and Verity, Inc. Certain of these agreements have minimum purchase requirements and/or require prepayments which usage is limited to a specific time frame, while others do not have minimum purchase requirements and/or are cancelable at will. We cannot assure that these companies will not reduce or discontinue their relationships with, or support of, FileNet and our products. Our failure to maintain these relationships, or to establish new relationships in the future, could harm our business, financial condition and results of operations. We currently license certain software from third parties, including software that is integrated with internally developed software and used in our products to perform key functions. In the past, we have had difficulty renewing certain licenses. The failure to continue to maintain these licenses would prohibit us from selling certain products. We cannot assure that such third parties will remain in business, that they will continue to support their software products or that their software products will continue to be available to us on acceptable terms. The loss or inability to maintain any of these software licenses could result in shipment delays or reductions in software shipments until equivalent software can be developed, identified, licensed, and integrated. In addition, it is possible that as a consequence of a merger or acquisition transaction involving one of these third parties, certain restrictions could be imposed on our business that had not been imposed prior to the transaction. This could adversely affect our sales. 37 Our stock price has been and may continue to be volatile causing fluctuations in the market price of our stock, which would impact shareholder value. The trading price of our common stock has fluctuated in the past and is subject to significant fluctuations in response to the following factors, among others, some of which are beyond our control: o variations in quarterly operating results; o fluctuations in our order levels; o announcements of technological innovations or new products or product enhancements by us or our competitors; o key management changes; o changes in accounting regulations; o changes in joint marketing and development programs; o developments relating to patents or other intellectual property rights or disputes; o developments in our relationships with our customers, resellers and suppliers; o our announcements of significant contracts, acquisitions, strategic partnerships or joint ventures; o general conditions in the software and computer industries; o fluctuations in general stock market prices and volume, which are particularly common among highly volatile securities of Internet and software companies; o acquisitions in the past have been primarily cash based transactions. Future acquisitions may include stock, which could dilute EPS and possibly reduce shareholder value; o we may not be able to hedge all foreign exchange risk due to the significant fluctuation of the Euro to the US Dollar and our ability to predict the mix of sales orders denominated in the Euro at the end of each fiscal quarter; o reduced stock value may restrict our access to equity financing to fund further acquisitions using stock; o industry analyst opinions may increase our stock price volatility and reduce shareholder value; and, o other general economic and political conditions. In recent years, the stock market, in general, has experienced extreme price and volume fluctuations that have affected the market price for many companies in industries similar to ours. Some of these fluctuations have been unrelated to the operating performance of the affected companies. These market fluctuations may decrease the market price of our common stock in the future. Item 3. Quantitative and Qualitative Disclosures About Market Risk Interest Rate Risk Our exposure to market rate risk for changes in interest rates relates primarily to our investment portfolio. We have not used derivative financial instruments in our investment portfolio. We place our investments with high-quality issuers and, by policy, limit the amount of credit exposure to any one issuer. We protect and preserve our invested funds by limiting default, market and reinvestment risk. Our investments in marketable securities consist primarily of high-grade corporate and government securities with maturities of less than three years. Investments purchased with an original maturity of three months or less are considered to be cash equivalents. We classify all of our investments as available-for-sale. Available-for-sale securities are carried at fair value, with unrealized gains and losses, net of tax, reported in a separate component of stockholders' equity. Average maturity of our investment portfolio is 4.1 months; therefore, the movement of interest rates should not have a material impact on our balance sheet or income statement. At any time, a significant increase/decrease in interest rates will have an impact on the fair market value and interest earnings of our investment portfolio. We do not currently hedge this interest rate exposure. We have performed a sensitivity analysis as of September 30, 2003 and 2002, using a modeling technique that measures the change in the fair values arising from a hypothetical 50 basis points and 100 basis points adverse movement in the levels 38 of interest rates across the entire yield curve, which are representative of historical movements in the Federal Funds Rate with all other variables held constant. The analysis covers our investment and is based on the weighted-average maturity of our investments as of September 30, 2003 and 2002. The sensitivity analysis indicated that a hypothetical 50 basis points adverse movement in interest rates would result in a loss in the fair values of our investment instruments of approximately $258,000 at September 30, 2003 and approximately $271,000 at September 30, 2002. Similarly a hypothetical 100 basis points adverse movement in interest rates would result in a loss in the fair values of our investments of approximately $515,000 at September 30, 2003 and approximately $541,000 at September 30, 2002. The following table provides information about our cash and cash equivalents and our investment portfolio at September 30, 2003 (dollars in thousands): . Estimated Fair (In thousands) Cost Value Debt Securities Due in one year or less: Short-term munis-taxable $ 8,339 $ 8,359 Corporate 13,642 13,647 Governments/Agencies 11,539 11,539 Total due in one year 33,520 33,545 Due in one to three years: Taxable munis - - Corporate 2,222 2,208 Government/Agencies 19,500 19,497 Total due in three years 21,722 21,705 Grand total $ 55,242 $ 55,250 Actual maturities may differ from contractual maturities because the issuer of the securities may have the right to repurchase such securities. We classify short-term investments in current assets, as all such investments are available for current operations. Foreign Currency Fluctuations and Inflation Our performance can be affected by changes in foreign currency values relative to the U.S. dollar in relation to our revenue and operating expenses. We have entered into forward foreign exchange contracts primarily to hedge amounts due from and the net assets of selected subsidiaries denominated in foreign currencies (mainly in Europe and Asia Pacific) against fluctuations in exchange rates. We have not entered into forward foreign exchange contracts for speculative or trading purposes. Our accounting policies for these contracts are based on our designation of the contracts as hedging transactions. The criteria we use for designating a contract as a hedge include the contract's effectiveness in risk reduction and one-to-one matching of derivative instruments to underlying transactions. Gains and losses on foreign exchange contracts are recognized in income in the same period as gains and losses on the underlying transactions. If an underlying hedged transaction were terminated earlier than initially anticipated, the offsetting gain or loss on the related forward foreign exchange contract would be recognized in income in the same period. In addition, since we enter into forward contracts only as a hedge, any change in currency rates would not result in any material net gain or loss, as any gain or loss on the underlying foreign currency denominated balance would be offset by the gain or loss on the forward contract. Our forward contracts generally have an original maturity of three months. As of September 30, 2003, we had forward foreign exchange contracts outstanding totaling approximately $0.9 million in ten currencies. These contracts were opened on the last business day of the quarter and mature within three months. 39 Cumulative other comprehensive loss decreased by $6.9 million for the nine months ended September 30, 2003 due to unrealized foreign currency translation gains resulting from the strengthening of the Euro against the U.S. dollar during the first nine months of 2003. Management believes that inflation has not had a significant impact on the prices of our products, the cost of our materials, or our operating results for the nine months ended September 30, 2003. Item 4. Controls and Procedures The Company maintains disclosure controls and procedures that are designed to ensure that information required to be disclosed in the Company's Exchange Act reports is recorded, processed, summarized and reported within the time periods specified in the Securities and Exchange Commission's rules and forms and that such information is accumulated and communicated to the Company's management, including its Chief Executive Officer and Chief Financial Officer, as appropriate, to allow for timely decisions regarding required disclosure. In designing and evaluating the disclosure controls and procedures, management recognizes that any controls and procedures, no matter how well designed and operated, can provide only reasonable assurance of achieving the desired control objectives, and in reaching a reasonable level of assurance, management necessarily was required to apply its judgment in evaluating the cost-benefit relationship of possible controls and procedures. As of September 30, 2003, the end of the quarter covered by this report, an evaluation was carried out under the supervision and with the participation of the Company's management, including the Company's Chief Executive Officer and the Company's Chief Financial Officer, of the effectiveness of the design and operation of the Company's disclosure controls and procedures as required by SEC Rule 13a - 15(b). Based on the foregoing, the Company's Chief Executive Officer and Chief Financial Officer concluded that the Company's disclosure controls and procedures were effective at the reasonable assurance level. There has been no change in the Company's internal controls over financial reporting during the Company's most recent fiscal quarter that has materially affected, or is reasonably likely to materially affect, the Company's internal controls over financial reporting. PART II. OTHER INFORMATION Item 1. Legal Proceedings See Note 10 to Consolidated Financial Statements. Item 6. Exhibits and Reports on Form 8-K (a) Exhibits The list of exhibits contained in the accompanying Index to Exhibits is herein incorporated by reference. (b) Reports on Form 8-K No reports on Form 8-K were filed in the quarter ended September 30, 2003. 40 SIGNATURE Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized. FILENET CORPORATION November 13, 2003 By: /s/ Sam M. Auriemma Date Sam M. Auriemma, Senior Vice President (Principal Financial and Accounting Officer, Authorized Signatory) and Chief Financial Officer 41 Index to Exhibits The following exhibits are filed herewith or incorporated by reference: Exhibit No. Exhibit Description 3.1* Restated Certificate of Incorporation, as amended (filed as Exhibit 3.1 to Registrant's Form S-4 filed on January 26, 1996; Registration No. 333-00676). 3.1.1* Certificate of Amendment of Restated Certificate of Incorporation (filed as Exhibit 3.1.1 to Registrant's Form S-4 filed on January 26, 1996, Registration No. 333-00676). 3.2* Bylaws (filed as Exhibit 3.2 of the Registrant's registration statement on Form S-1, Registration No. 33-15004). 4.1* Form of certificate evidencing Common Stock (filed as Exhibit 4.1 to Registrant's registration statement on Form S-1, Registration No. 33-15004). 4.2* Rights Agreement, dated as of November 4, 1988 between FileNet Corporation and the First National Bank of Boston, which includes the form of Rights Certificate as Exhibit A and the Summary of Rights to Purchase Common Shares as Exhibit B (filed as Exhibit 4.2 to Registrant's registration statement on Form S-4 filed on January 26, 1996; Registration No. 333-00676). 4.3* Amendment One dated July 31, 1998 and Amendment Two dated November 9, 1998 to Rights Agreement dated as of November 4, 1988 between FileNet Corporation and BANKBOSTON, N.A. formerly known as The First National Bank of Boston (filed as Exhibit 4.3 to Registrant's registration statement on Form 10-Q for the quarter ended September 30, 1998). 4.4* Amendment Three dated November 30, 2002 to Rights Agreement dated as of November 4, 1988 between FileNet Corporation and Equiserve Trust Company, N.A., successors to BANKBOSTON, N.A. (filed as Exhibit 4.4 to Registrant's Annual Report on Form 10-K filed for the year ended December 31, 2002). 10.1* Second Amended and Restated Credit Agreement (Multi-currency) by and between the Registrant and Bank of America National Trust and Savings Association dated June 30, 1999, effective June 30, 1999 (filed as Exhibit 10.1 to Registrant's Quarterly Report on Form 10-Q for the quarter ended June 30, 1999) as amended by a Waiver and First Amendment to Credit Agreement dated as of June 29, 2002 and by a letter amendment dated as of April 5, 2002. 10.1.1* Letter amendment dated as of April 5, 2002 and Third Amendment to Credit Agreement (Multi-currency) by and between the Registrant and Bank of America, N.A., dated as of June 28, 2002 (filed as Exhibit 10.1.2 to Registrant's Quarterly Report on Form 10-Q for the quarter ended June 30, 2002). 10.1.2* Waiver and First Amendment to Credit Agreement (Multi-currency) by and among the Registrant and Bank of America, N.A., formerly known as Bank of America National Trust and Savings Association, dated June 29, 2002, effective June 29, 2002 (filed as Exhibit 10.1 to Registrant's Annual Report on Form 10-K filed for the year ended December 31, 2002). 10.2*+ Amended and Restated 1995 Stock Option Plan of FileNet (filed as Exhibit 99.1 to Registrant's registration statement on Form S-8 filed on October 15, 2002; Registration No. 333-71598). 10.2.1*+ Amendment to the 1995 Stock Option Plan approved by Registrant's Board of Directors dated May 7, 2003 (filed as Exhibit 10.2.1 to Registrant's Quarterly Report on Form 10-Q for the quarter ended June 30, 2003). 10.2.2*+ Amended Form of 1995 Executive Officer Stock Option Agreement (filed as Exhibit 10.2.2 to Registrant's Quarterly Report on Form 10-Q for the quarter ended June 30, 2003). 10.3*+ Second Amended and Restated 1986 Stock Option Plan of FileNet Corporation, together with the forms of Incentive Stock Option Agreement and Non-Qualified Stock Option Agreement (filed as Exhibits 4(a), 4(b) and 4(c), respectively, to the Registrant's registration statement on Form S-8, Registration No. 33-48499), the first Amendment thereto (filed as Exhibit 4(d) to the Registrant's registration statement on Form S-8, Registration No. 33-69920), and the Second Amendment thereto (filed as Appendix A to the Registrant's Proxy Statement for the Registrant's 1994 Annual Meeting of Stockholders, filed on April 29, 1994). 10.4*+ Non-Statutory Stock Option Agreement (with Notice of Grant of Stock Option and Special Addendum) between Registrant and Mr. Lee Roberts (filed as Exhibit 99.17 to Registrant's registration statement on Form S-8 filed on August 20, 1997). 10.5*+ Non-Statutory Stock Option Agreement (with Notice of Grant of Stock Option and Special Addendum) between Registrant and Mr. Ron Ercanbrack (filed as Exhibit 99.19 to Registrant's registration statement on Form S-8 filed on August 20, 1997). 42 10.6*+ Amended and Restated FileNet Corporation 1998 Employee Stock Purchase Plan (filed as Appendix B to Registrant's Definitive Proxy Statement on Schedule 14A, for the Registrant's 2002 Annual Meeting of Stockholders, filed on April 18, 2002). 10.7*+ FileNet Corporation International Employee Stock Purchase Plan (filed as Appendix C to Registrant's Definitive Proxy Statement on Schedule 14A, for the Registrant's 2002 Annual Meeting of Stockholders, filed on April 18, 2002). 10.8* Lease between the Registrant and C. J. Segerstrom and Sons for the headquarters of the Company, dated September 1, 1999 (filed as Exhibit 10.23 to Registrant's registration statement on Form 10-Q for the quarter ended September 30, 1999). 10.9* Asset Purchase Agreement between the Registrant and Application Partners, Inc. dated May 18, 2000 (filed as Exhibit 10.24 to Registrant's Form 10-Q for the quarter ended June 30, 2000). 10.10*+ Written Compensation Agreement and Non-Statutory Stock Option Agreement (with Notice of Grant of Stock Option) between Registrant and Mr. Sam Auriemma (filed as Exhibit 99.1 and 99.2 to Registrant's registration statement on Form S-8, filed on April 20, 2002; Registration No. 333-59274). 10.11* Asset Purchase Agreement dated April 2, 2002 by and between 3565 Acquisition Corporation and eGrail, Inc. (filed as Exhibit 10.1 to Registrant's Current Report on Form 8-K, filed on April 12, 2002). 10.12*+ Secured Promissory Note between Registrant and Mr. Lee D. Roberts dated June 14, 2002 (filed as Exhibit 10.12 to Registrant's Quarterly Report on Form 10-Q for the quarter ended June 30, 2002). 10.13*+ Option Exchange Agreement between Registrant and Mr. Ron L. Ercanbrack, dated May 22, 2002, together with form of Incentive Stock Option Agreement and Grant Notice (filed as Exhibit 10.13 to Registrant's Quarterly Report on Form 10-Q for the quarter ended June 30, 2002). 10.14*+ The 2002 Incentive Award Plan, as approved by stockholders at the Registrant's Annual Meeting on May 22, 2002, (filed as Exhibit 10.14 to Registrant's Quarterly Report on Form 10-Q for the quarter ended June 30, 2002). 10.14.1*+ Form of 2002 Incentive Award Plan Incentive Option Agreement with Notice of Grant of Stock Option (filed as Exhibit 10.14.1 to Registrant's Quarterly Report on Form 10-Q for the quarter ended September 30, 2002). 10.14.2*+ Form of 2002 Incentive Award Plan Non-Qualified Stock Option Agreement for Independent Directors with Notice of Grant of Stock Option (filed as Exhibit 10.14.2 to Registrant's Quarterly Report on Form 10-Q for the quarter ended September 30, 2002). 10.14.3*+ Amendment to the 2002 Incentive Award Plan dated May 7, 2003 (filed as Exhibit 10.14.3 to Registrant's Quarterly Report on Form 10-Q for the quarter ended June 30, 2003). 10.15* Stock Purchase Agreement dated April 2, 2003 by and among Registrant, FileNet Nova Scotia Corporation, Shana Corporation and certain Sellers (filed as Exhibit 10.15 to Registrant's Quarterly Report on Form 10-Q for the quarter ended June 30, 2003). 10.15.1* Escrow Agreement dated April 2, 2003 by and among FileNet Nova Scotia Corporation, certain Sellers and Bennett Jones LLP (filed as Exhibit 10.15.1 to Registrant's Quarterly Report on Form 10-Q for the quarter ended June 30, 2003). 10.16*+ Amended and Restated Letter Agreement dated May 15, 2003 by and between Registrant and Lee D. Roberts, Chief Executive Officer (filed as Exhibit 10.161 to Registrant's Quarterly Report on Form 10-Q for the quarter ended June 30, 2003). 10.17*+ Form of Amended and Restated Letter Agreement, dated May 15, 2003, by and between Registrant and the Chief Financial Officer and President (filed as Exhibit 10.17 to Registrant's Quarterly Report on Form 10-Q for the quarter ended June 30, 2003)(1). 10.18*+ Form of Amended and Restated Letter Agreement by and among Registrant and certain Executive Officers (filed as Exhibit 10.18 to Registrant's Quarterly Report on Form 10-Q for the quarter ended June 30, 2003)(2). 10.19*+ CEO Severance Agreement together with Addendum II to Stock Option Agreement between Registrant and Mr. Lee D. Roberts (filed as Exhibit 10.19 to Registrant's Quarterly Report on Form 10-Q for the quarter ended June 30, 2003). 10.20+ Non-Statutory Stock Option Agreement between Registrant and Mr.Kenneth F. Fitzpatrick. 31.1 Certification of Chief Executive Officer 31.2 Certification of Chief Financial Officer 43 32.1 Certification of Chief Executive Officer 32.2 Certification of Chief Financial Officer ------------- ------------------------------------------------------------ * Incorporated herein by reference + Management contract, compensatory plan or arrangement (1) Amended and Restated Letter Agreement, dated May 15, 2003 was entered into by and between Registrant and Messrs. Sam Auriemma, Chief Financial Officer and Ron L. Ercanbrack, President (2) Amended and Restated Letter Agreement, dated May 15, 2003 was entered into by and between Registrant and Messrs. Martyn D. Christian, David D. Despard, Frederick P. Dillon, Karl J. Doyle, Michael W. Harris, William J. Kreidler, Chas W. Kunkelmann, Philip Rugani, Daniel S. Whelan, Franz X. Zihlmann, Ms. Katharina M. Mueller and Ms. Audrey N. Schaeffer. Mr. Kenneth F. Fitzpatrick entered in a Letter Agreement, dated September 2, 2003 on substantially the same terms and conditions. 44 EXHIBIT 10.20 FILENET CORPORATION NON-QUALIFIED STOCK OPTION AGREEMENT FOR KENNETH FITZPATRICK This Non-Qualified Stock Option Agreement is entered into by FileNet Corporation, a Delaware corporation hereinafter referred to as "Company," and Kenneth Fitzpatrick, who is concurrently being hired as Chief Marketing Officer of the Company, hereinafter referred to as "Optionee." WHEREAS, the Compensation Committee (the "Committee") has approved a stock option grant to Optionee in order to induce Optionee to agree to be employed by the Company and to serve the Company in the capacity of Chief Marketing Officer; WHEREAS, the Option to purchase shares of its Common Stock granted pursuant to this agreement has been awarded outside of and not pursuant to any of the Company's existing employee benefit plans; and WHEREAS, the Committee has determined that it would be to the advantage and best interest of the Company and its stockholders to grant the Option provided for herein to the Optionee as an inducement to enter into the service of the Company and as an incentive for increased efforts during such service, and has advised the Company thereof and instructed the undersigned officers to issue said Option. NOW, THEREFORE, in consideration of the mutual covenants herein contained and other good and valuable consideration, receipt of which is hereby acknowledged, the parties hereto do hereby agree as follows: ARTICLE I. DEFINITIONS Section 1.1. Whenever the following terms are used in this Agreement, they shall have the meaning specified below unless the context clearly indicates to the contrary. The masculine pronoun shall include the feminine and neuter, and the singular the plural, where the context so indicates. Agreement shall mean this Stock Option Agreement. Board shall mean the Board of Directors of the Company. Cause shall mean: (i) Optionee's commission of any act of theft, fraud, embezzlement or dishonesty; or (ii) Optionee's willful or intentional misconduct adversely affecting the business or affairs of the Company or any Subsidiary; or (iii) Optionee's unauthorized use or disclosure of confidential information or trade secrets of the Company or any Subsidiary. The foregoing definition shall not be deemed to be inclusive of all acts or omissions that the Company or any Subsidiary may consider as grounds for the dismissal or discharge of any Optionee. Change in Control shall mean a change in ownership or control of the Company effected through any of the following transactions: (a) Any person or related group of persons (other than the Company or a person that, prior to such transaction, directly or indirectly controls, is controlled by, or is under common control with, the Company) directly or indirectly acquires beneficial ownership (within the meaning of Rule 13d-3 under the Exchange Act) of securities possessing more than 50% of the total combined voting power of the Company's outstanding securities pursuant to a tender or exchange offer made directly to the Company's stockholders which the Board does not recommend such stockholders accept; or (b) There is a change in the composition of the Board over a period of 36 consecutive months (or less) such that a majority of the Board members (rounded up to the nearest whole number) ceases, by reason of one or more proxy contests for the election of Board members, to be comprised of individuals who either (i) have been Board members continuously since the beginning of such period, or (ii) have been elected or nominated for election as Board members during such period by at least a majority of the Board members described in clause (i) who were still in office at the time such election or nomination was approved by the Board. Committee shall mean the Compensation Committee of the Board, as constituted from time to time. Common Stock shall mean the common stock of the Company, par value $0.01 per share. Code shall mean the Internal Revenue code of 1986, as amended. Corporate Transaction shall mean: (a) The stockholders of the Company approve a merger or consolidation of the Company with any other corporation (or other entity), other than a merger or consolidation which would result in the voting securities of the Company outstanding immediately prior thereto continuing to represent (either by remaining outstanding or by being converted into voting securities of the surviving entity) more than 50% of the combined voting power of the voting securities of the Company or such surviving entity outstanding immediately after such merger or consolidation; provided, however, that a merger or consolidation effected to implement a recapitalization of the Company (or similar transaction) in which no person acquires more than 25% of the combined voting power of the Company's then outstanding securities shall not constitute a Change in Control; or 2 (b) The stockholders of the Company approve a plan of complete liquidation of the Company or an agreement for the sale or disposition by the Company of all or substantially all of the Company's assets. DRO shall mean a domestic relations order as defined by the Code or Title I of the Employee Retirement Income Security Act of 1974, as amended, or the rules thereunder. Employee shall mean any officer or other employee (as defined in accordance with Section 3401(c) of the Code) of the Company, or of any corporation that is a Subsidiary. Exchange Act shall mean the Securities Exchange Act of 1934, as amended. Expiration Date shall mean the date on which the Option expires as specified on the Signature Page hereof. Fair Market Value of a share of Common Stock as of a given date shall be (a) the average of the high and low selling prices of a share of Common Stock on the principal exchange or the Nasdaq Stock Market on which shares of Common Stock are then trading, if any (or as reported on any composite index which includes such principal exchange), on such date, or if shares were not traded on such date, then on the next preceding date on which a trade occurred, or (b) if Common Stock is not traded on an exchange or the Nasdaq Stock Market, but is quoted on Nasdaq or a successor quotation system, the average of the closing representative bid and asked prices for the Common Stock on such date as reported by Nasdaq or such successor quotation system, or (c) if Common Stock is not publicly traded on an exchange and not quoted on Nasdaq or a successor quotation system, the Fair Market Value of a share of Common Stock as established by the Committee acting in good faith. Option shall mean the non-qualified stock option granted to Optionee under this Agreement. Optionee shall mean Kenneth Fitzpatrick. Permitted Transferee shall mean, any child, stepchild, grandchild, parent, stepparent, grandparent, spouse, former spouse, sibling, niece, nephew, mother-in-law, father-in-law, son-in-law, daughter-in-law, brother-in-law, or sister-in-law, including adoptive relationships, of Optionee, any person sharing Optionee's household (other than a tenant or employee), any trust in which these persons (or Optionee) control the management of assets, and any other entity in which these persons (or Optionee) own more than fifty percent of the voting interests, or any other transferee specifically approved by the Committee after taking into account any state or federal tax or securities laws applicable to transferable options. Rule 16b-3 shall mean Rule 16b-3 promulgated under the Exchange Act, as such Rule may be amended from time to time. Securities Act shall mean the Securities Act of 1933, as amended. 3 Subsidiary shall mean any corporation in an unbroken chain of corporations beginning with the Company if each of the corporations other than the last corporation in the unbroken chain then owns stock possessing fifty percent (50%) or more of the total combined voting power of all classes of stock in one of the other corporations in such chain. Termination of Employment shall mean the time when the employee-employer relationship between the Optionee and the Company or any Subsidiary is terminated for any reason, with or without cause, including, but not by way of limitation, a termination by resignation, discharge, death, disability or retirement; but excluding (a) terminations where there is a simultaneous reemployment or continuing employment of Optionee by the Company or any Subsidiary, (b) at the discretion of the Committee, terminations which result in a temporary severance of the employee-employer relationship, and (c) at the discretion of the Committee, terminations which are followed by the simultaneous establishment of a consulting relationship by the Company or a Subsidiary with the Optionee. The Committee, in its absolute discretion, shall determine the effect of all matters and questions relating to Termination of Employment, including, but not by way of limitation, the question of whether a Termination of Employment resulted from a discharge for good cause, and all questions of whether a particular leave of absence constitutes a Termination of Employment and the vesting, exercise and other terms of the Option during a leave of absence. ARTICLE II. GRANT OF OPTION Section 2.1. Grant of Option Effective as of the grant date set forth on the Signature Page hereof, the Company irrevocably grants to the Optionee the Option to purchase any part or all of the aggregate number of shares of Common Stock set forth on the Signature Page hereof, all upon the terms and conditions set forth in this Agreement. Section 2.2. Purchase Price The purchase price of the shares of Common Stock covered by the Option is set forth on the Signature Page hereof, and shall not be subject to commission or other charge. Section 2.3. Consideration to Company In consideration of the granting of this Option by the Company, the Optionee agrees to render faithful and efficient services to the Company or its any Subsidiary, with such duties and responsibilities as the Company or any Subsidiary shall from time to time prescribe, for a period of at least one (1) year from the date this Option is granted. 4 ARTICLE III. PERIOD OF EXERCISABILITY Section 3.1. Commencement of Exercisability The Option shall become exercisable in the time and manner set forth on the Signature Page hereof. Except as otherwise may be provided by the Committee, no portion of the Option that is unexercisable at Termination of Employment shall thereafter become exercisable. Section 3.2. Duration of Exercisability The installments for exercisability provided on the Signature Page are cumulative. Each such installment that becomes exercisable as provided on the Signature Page shall remain exercisable until it becomes unexercisable under Section 3.3. Section 3.3. Expiration of Option Except to the extent otherwise set forth in any severance, change in control or employment agreement (see section 5.8), if applicable, the Option may not be exercised to any extent by anyone after the first to occur of the following events: (a) The expiration of ten (10) years from the date the Option was granted, as set forth on the Signature Page hereof; (b) The time of the Optionee's Termination of Employment for Cause; (c) The expiration of three (3) months from the date of the Optionee's Termination of Employment by reason of his retirement, resignation or termination of his employment not for Cause, unless the Optionee dies within said three-month period; (d) The expiration of one (1) year from the date of the Optionee's Termination of Employment by reason of his disability; (e) The expiration of one (1) year from the date of the Optionee's death; or (f) The effective date of a Corporate Transaction, unless the successor corporation or a parent or subsidiary of the successor corporation assumes or substitutes the Option as described in Section 3.5. At least fifteen (15) days prior to the effective date of a Corporate Transaction as to which the successor corporation or a parent or subsidiary of the successor corporation does not assume or substitute the Option, the Committee shall give the Optionee notice of such event if the Option has then neither been fully exercised nor become unexercisable under this Section 3.3. 5 Section 3.4. Tax Consequences The Optionee acknowledges that, the Option granted under this Agreement shall be treated for all purposes as not qualifying under Section 422 of the Code and therefore shall be subject to taxation as a non-qualified option. Section 3.5. Acceleration of Option (a) This Option, to the extent outstanding at the time of a Corporate Transaction, but not otherwise fully exercisable, shall automatically accelerate so that this Option shall, immediately prior to the effective date of the Corporate Transaction, become vested and exercisable for all of the shares of Common Stock subject to the Option. No such acceleration of this Option, however, shall occur if and to the extent this Option is, in connection with the Corporate Transaction: (i) to be assumed by the successor corporation (or parent or subsidiary thereof) or to be substituted with a comparable right to purchase or receive, for each share of optioned stock subject to the Option immediately prior to the Corporate Transaction, the consideration (whether stock, cash, or other securities or property) received in the Corporate Transaction by the holders of Common Stock for each share held on the effective date of the transaction; or (ii) to be replaced with a cash incentive program of the successor corporation which preserves the spread existing on the Option shares at the time of the Corporate Transaction (the excess of the Fair Market Value of such Option shares over the aggregate exercise price payable for those shares, appropriately adjusted) and provides for subsequent pay-out in accordance with the Option exercise schedule. The determination of Option comparability under clause (i) shall be made by the Committee, and such determination shall be final, binding and conclusive. (b) Immediately following the Corporate Transaction, this Option shall terminate and cease to be outstanding, except to the extent assumed or substituted by the successor corporation (or parent or subsidiary thereof) in connection with the Corporate Transaction. (c) If this Option is assumed in connection with the Corporate Transaction, then this Option shall be appropriately adjusted, immediately after such Corporate Transaction, to apply to the number of and class of securities which would have been isssuable to the Optionee in consummation of such Corporate Transaction had the Option been exercised immediately prior to such Corporate Transaction, and appropriate adjustments shall also be made to the exercise price; provided, that the aggregate exercise price shall remain the same. (d) This Agreement shall not in any way affect the right of the Company to adjust, reclassify, reorganize or otherwise change its capital or business structure or to merge, consolidate, dissolve, liquidate or sell or transfer all or any part of its business or assets. ARTICLE IV. EXERCISE OF OPTION Section 4.1. Person Eligible to Exercise Except for any person to whom the Option has been transferred pursuant to Section 5.2, during the lifetime of the Optionee, only he or she may exercise the Option (or any portion thereof). After the death of the Optionee, any exercisable portion of the Option may, prior to the time when such portion becomes unexercisable under Section 3.3, be exercised by his or her personal representative or by any person empowered to do so under the deceased Optionee's will or under the then applicable laws of descent and distribution. Section 4.2. Partial Exercise Any exercisable portion of the Option or the entire Option, if then wholly exercisable, may be exercised in whole or in part at any time prior to the time when the Option or portion thereof becomes unexercisable under Section 3.3. Section 4.3. Manner of Exercise The Option, or any exercisable portion thereof, may be exercised solely by delivery to the Secretary of the Company or his or her designee of all of the following prior to the time when the Option or such portion becomes unexercisable under Section 3.3: (a) A notice complying with the applicable rules established by the Committee stating that the Option, or a portion thereof, is exercised; (b) Such representations and documents as the Committee, in its absolute discretion, deems necessary or advisable to effect compliance with all applicable provisions of the Securities Act and any other federal or state securities laws or regulations. The Committee may, in its absolute discretion, also take whatever additional actions it deems appropriate to effect such compliance including, without limitation, placing legends on share certificates and issuing stop-transfer notices to agents and registrars; (c) In the event that the Option shall be exercised pursuant to Section 4.1 by any person or persons other than the Optionee, appropriate proof of the right of such person or persons to exercise the Option; (d) Full cash payment to the Company for the shares with respect to which the Option, or portion thereof, is exercised. However, the Committee may, in its discretion, (i) allow payment, in whole or in part, through the delivery of shares of Common Stock which have been owned by the Optionee for at least six months, duly endorsed for transfer to the Company with a Fair Market Value on the date of delivery equal to the aggregate exercise price of the Option or exercised portion thereof; (ii) allow payment, in whole or in part, through the 7 surrender of shares of Common Stock then issuable upon exercise of the Option having a Fair Market Value on the date of Option exercise equal to the aggregate exercise price of the Option or exercised portion thereof; (iii) allow payment, in whole or in part, through a broker cashless exercise procedure whereby the Optionee delivers a notice that the Optionee has placed a market sell order with a broker with respect to shares of Common Stock then issuable upon exercise of the Option, and the broker timely pays the Option exercise price; or (iv) allow payment through any combination of the consideration provided in the foregoing subparagraphs; and (e) The receipt by the Company of full payment for such shares, including payment of any applicable withholding tax, which in the discretion of the Committee may be in the form of consideration used by the Optionee to pay for such shares under Section 4.3(d). Section 4.4. Conditions to Issuance of Stock Certificates. The Company shall not be required to issue or deliver any certificate or certificates for shares of stock purchased upon the exercise of any Option or portion thereof prior to fulfillment of all of the following conditions: (a) The admission of such shares to listing on all stock exchanges on which such class of stock is then listed; (b) The completion of any registration or other qualification of such shares under any state or federal law, or under the rulings or regulations of the Securities and Exchange Commission or any other governmental regulatory body which the Committee shall, in its absolute discretion, deem necessary or advisable; (c) The obtaining of any approval or other clearance from any state or federal governmental agency which the Committee shall, in its absolute discretion, determine to be necessary or advisable; and (d) The lapse of such reasonable period of time following the exercise of the Option as the Committee may establish from time to time for reasons of administrative convenience. Section 4.5. Rights as Stockholder The Optionee shall not have any stockholder rights with respect to the shares of common stock purchasable upon exercise of the option until such person shall have exercised the option, paid the exercise price and applicable taxes, satisfies all other conditions of exercise and become a holder of record of the purchased shares. 8 ARTICLE V. OTHER PROVISIONS Section 5.1. Administration The Committee shall have the power to interpret this Agreement and to adopt such rules for the administration, interpretation and application of the Agreement as are consistent therewith and to interpret or revoke any such rules. All actions taken and all interpretations and determinations made by the Committee in good faith shall be final and binding upon the Optionee, the Company and all other interested persons. No member of the Committee shall be personally liable for any action, determination or interpretation made in good faith with respect to the Agreement or the Option. In its absolute discretion, the Board may at any time and from time to time exercise any and all rights and duties of the Committee under this Agreement except with respect to matters which under Rule 16b-3 or Section 162(m) of the Code, or any regulations or rules issued thereunder, are required to be determined in the sole discretion of the Committee. Section 5.2. Option Generally Not Transferable (a) Neither the Option nor any interest or right therein or part thereof shall be liable for the debts, contracts or engagements of the Optionee or his successors in interest or shall be subject to disposition by transfer, alienation, anticipation, pledge, encumbrance, assignment or any other means whether such disposition be voluntary or involuntary or by operation of law by judgment, levy, attachment, garnishment or any other legal or equitable proceedings (including bankruptcy), and any attempted disposition thereof shall be null and void and of no effect; provided, however, that this Section 5.2 shall not prevent transfers by will or by the applicable laws of descent and distribution or, with the consent of the Committee, pursuant to a DRO or pursuant to Section 5.2(b). (b) Notwithstanding Section 5.2(a), with the prior consent of the Committee, which consent may be withheld in the sole discretion of the Committee, the Optionee may transfer the Option to any one or more Permitted Transferees, subject to the following terms and conditions and such other terms and conditions that may be imposed by the Committee: (i) the Option shall not be assignable or transferable by the Permitted Transferee other than by will or the laws of descent and distribution; (ii) the Option shall continue to be subject to all the terms and conditions of the Option as applicable to the Optionee (other than the ability to further transfer the Option); and (iii)the Optionee and the Permitted Transferee execute any and all documents requested by the Committee, including, without limitation documents to (A) confirm the status of the transferee as a Permitted Transferee, (B) satisfy any requirements for an exemption for the transfer under applicable federal and state securities laws and (C) evidence the transfer. 9 Section 5.3. Shares to Be Reserved The Company shall at all times during the term of the Option reserve and keep available such number of shares of stock as will be sufficient to satisfy the requirements of this Agreement. Section 5.4. Notices Any notice to be given under the terms of this Agreement to the Company shall be addressed to the Company in care of its Secretary, and any notice to be given to the Optionee shall be addressed to him at the address of record given on the Signature Page hereof or to any updated address provided by the Optionee. By a notice given pursuant to this Section 5.4, either party may hereafter designate a different address for notices to be given to him. Any notice that is required to be given to the Optionee shall, if the Optionee is then deceased, be given to the Optionee's personal representative if such representative has previously informed the Company of his status and address by written notice under this Section 5.4. Section 5.5. Titles Titles are provided herein for convenience only and are not to serve as a basis for interpretation or construction of this Agreement. Section 5.6. Construction This Agreement shall be administered, interpreted and enforced under the laws of the State of California, without resort to that State's conflict-of-laws rules. Section 5.7. Conformity to Securities Laws The Optionee acknowledges that this Agreement is intended to conform to the extent necessary with all provisions of the Securities Act and the Exchange Act and any and all regulations and rules promulgated by the Securities and Exchange Commission thereunder, including without limitation Rule 16b-3. Notwithstanding anything herein to the contrary, this Agreement shall be administered, and the Option is granted and may be exercised, only in such a manner as to conform to such laws, rules and regulations. To the extent permitted by applicable law, this Agreement shall be deemed amended to the extent necessary to conform to such laws, rules and regulations. Section 5.8. More Favorable Terms of Severance Programs Take Precedence To the extent the terms and conditions contained in any severance or change in control program, plan or agreement, or any employment agreement, with the Optionee provide more favorable terms for the Option then those set forth herein (including without limitation terms regarding accelerated vesting and extended exercise periods), the more favorable terms of any such severance or change in control program, plan or agreement or any employment agreement with the Optionee will control. 10 Section 5.9. Data Privacy As a condition of the grant of the Option, Optionee consents to the collection, use, processing and transfer of personal data as described in this paragraph. Optionee understands that the Company and its affiliates hold certain personal information about Optionee, including Optionee's name, home address and telephone number, date of birth, social security number or global identification number, salary, nationality, job title, any shares of the Company stock or the Company positions held, details of all options or any other entitlement to shares awarded, canceled, exercised, vested, unvested or outstanding in Optionee's favor, for the purpose of managing and administering this Agreement ("Data"). Optionee further understands that the Company and/or its affiliates will transfer Data amongst themselves as necessary for the purpose of implementation, administration and management of Optionee's participation in this Agreement, and that the Company and/or any of its affiliates may each further transfer Data to any third parties assisting the Company in the implementation, administration and management of this Agreement. Optionee understands that these recipients may be located in the United States, the European Economic Area, or elsewhere. Optionee authorizes them to receive, possess, use, retain and transfer the Data, in electronic or other form, for the purposes of implementing, administering and managing Optionee's participation in this Agreement, including any requisite transfer of such Data as may be required for the administration of this Agreement and/or the subsequent holding of shares of stock on Optionee's behalf to a broker or other third party with whom Optionee may elect to deposit any shares of stock purchased under this Agreement. Optionee understands that Optionee may, at any time, review Data, require any necessary amendments to it or withdraw the consents herein in writing by contacting the Secretary of the Company. Withdrawal of consent may, however, affect Optionee's ability to exercise or realize benefits from the Option. [SIGNATURE PAGE FOLLOWS] FileNet Corporation ID: 95-3757924 Signature Page to Non-Qualified Stock Option Agreementof Kenneth Fitzpatrick Option Number: _________________ Effective as of September 2, 2003, you have been granted a Non-Qualified Stock Option to buy 100,000 shares of Common Stock of FileNet Corporation at a purchase price per share of $21.115. The total option price of the shares granted is $2,111,500. Your Option shares will become vested in installments pursuant to the vesting schedule set forth below. Number of Shares Vesting Date 25,000 shares September 2, 2004 (25% of grant) 2,083 shares The second day of each month thereafter, commencing (approx. 1/36th of with October 2, 2004 and continuing through September 75% of grant) 2, 2006 2,084 shares The second day of each month thereafter, commencing (approx. 1/36th of with October 2, 2006 and continuing through September 75% of grant) 2, 2007 (at which time the Option will be fully vested) Each vesting installment is subject to earlier termination as provided in the Agreement. Your right to exercise the Option expires September 2, 2013, subject to earlier termination pursuant to the Agreement to which this Signature Page is a part. By your signature and the Company's signature below, you and the Company agree that these options are granted under and governed by the terms and conditions of the Non-Qualified Stock Option Agreement to which this Signature Page is a part. FileNet Corporation _____________________________ __________________ By: Lee Roberts, Date Chief Executive Officer ______________________________ __________________ KENNETH FITZPATRICK Date EXHIBIT 31.1 Certification of Chief Executive Officer Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002 I, Lee D. Roberts, certify that: 1. I have reviewed this Quarterly Report on Form 10-Q of FileNet Corporation; 2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report; 3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report; 4. The registrant's other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) for the registrant and have: a) designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared; b) evaluated the effectiveness of the registrant's disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and c) disclosed in this report any change in the registrant's internal control over financial reporting that occurred during the registrant's most recent fiscal quarter (the registrant's fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant's internal control over financial reporting; and 5. The registrant's other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant's auditors and the audit committee of the registrant's board of directors (or persons performing the equivalent functions): a) all significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant's ability to record, process, summarize and report financial information; and b) any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal control over financial reporting. Date: November 13, 2003 /s/ Lee D. Roberts . Lee D. Roberts Chief Executive Officer EXHIBIT 31.2 Certification of Chief Financial Officer Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002 I, Sam M. Auriemma, certify that: 1. I have reviewed this Quarterly Report on Form 10-Q of FileNet Corporation; 2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report; 3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report; 4. The registrant's other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) for the registrant and have: a) designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared; b) evaluated the effectiveness of the registrant's disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and c) disclosed in this report any change in the registrant's internal control over financial reporting that occurred during the registrant's most recent fiscal quarter (the registrant's fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant's internal control over financial reporting; and 5. The registrant's other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant's auditors and the audit committee of the registrant's board of directors (or persons performing the equivalent functions): a) all significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant's ability to record, process, summarize and report financial information; and b) any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal control over financial reporting. Date: November 13, 2003 /s/ Sam M. Auriemma . Sam M. Auriemma Chief Financial Officer EXHIBIT 32.1 Certification of Chief Executive Officer Certification Pursuant To 18 U.S.C. Section 1350, As Adopted Pursuant To Section 906 of The Sarbanes-Oxley Act of 2002 Pursuant to 18 U.S.C.ss.1350, as created by Section 906 of the Sarbanes-Oxley Act of 2002, the undersigned officer of FileNET Corporation (the "Company"), hereby certifies, to such officer's knowledge, that: (i) the accompanying Quarterly Report on Form 10-Q of the Company for the fiscal period ended September 30, 2003 (the "Report") fully complies with the requirements of Section 13(a) or Section 15(d), as applicable, of the Securities Exchange Act of 1934, as amended; and (ii) the information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company. Dated: November 13, 2003 /s/ Lee D. Roberts . Lee D. Roberts Chairman of the Board and Chief Executive Officer The foregoing certification is being furnished solely to accompany the Report pursuant to 18 U.S.C.ss.1350, and is not being filed for purposes of Section 18 of the Securities Exchange Act of 1934, as amended, and is not to be incorporated by reference into any filing of the Company, whether made before or after the date hereof, regardless of any general incorporation language in such filing. A signed original of this written statement required by Section 906 has been provided to FileNet Corporation and will be retained by FileNet Corporation and furnished to the Securities and Exchange Commission or its staff upon request. EXHIBIT 32.2 Certification of Chief Financial Officer Certification Pursuant To 18 U.S.C. Section 1350, As Adopted Pursuant To Section 906 of The Sarbanes-Oxley Act of 2002 Pursuant to 18 U.S.C.ss.1350, as created by Section 906 of the Sarbanes-Oxley Act of 2002, the undersigned officer of FileNET Corporation (the "Company"), hereby certifies, to such officer's knowledge, that: (i) the accompanying Quarterly Report on Form 10-Q of the Company for the fiscal period ended September 30, 2003 (the "Report") fully complies with the requirements of Section 13(a) or Section 15(d), as applicable, of the Securities Exchange Act of 1934, as amended; and (ii) the information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company. Dated: November 13, 2003 /s/ Sam M. Auriemma . Sam M. Auriemma Senior Vice President and Chief Financial Officer The foregoing certification is being furnished solely to accompany the Report pursuant to 18 U.S.C.ss.1350, and is not being filed for purposes of Section 18 of the Securities Exchange Act of 1934, as amended, and is not to be incorporated by reference into any filing of the Company, whether made before or after the date hereof, regardless of any general incorporation language in such filing. A signed original of this written statement required by Section 906 has been provided to FileNet Corporation and will be retained by FileNet Corporation and furnished to the Securities and Exchange Commission or its staff upon request.